Wayfair Reviews

Unlike many large online sellers out there like Amazon, Wayfair seems to make it its duty to obstruct any return of its products. For an online seller, returns policy are essential because consumers do not have access to the physical product and thus must be given a way out. Instead Wayfair seems to take the approach of "since we now have your money we are under no obligation to answer any questions or help you out in any way."

Wayfair has the items that we wanted and at a good price. They have a good website that was easy to use and they got the table delivered. However, we were not able to seize the 10% off. I think they pay the market through the postal service when we moved and we got a 10% coupon, but it did not apply to the items that we wanted to order from them, which was a little disappointing. The items we ordered were from the same vendor and probably custom made furniture, which I think didn't qualify for some reason.

I ordered bedding and pillows from Wayfair. The pillows smell like manure. It's frustrating to get such a horrible product and have to pay for shipping and have to deal with the return. I will not order from here again.

I processed a return of 2 items via the Wayfair website and returned to the address provided by Wayfair, including the RA # on the box, as well as with a copy of the order slip inside the box. As requested, I provided the USPS tracking # to Wayfair, as I shipped on my own, since Wayfair wanted to deduct over $100 for their shipping costs -- from my $230 return. By the way, it was only $40 via USPS. So, first of all, $100 for shipping is outrageous.

Wayfair had the exact product with the right size we were looking for. It was a sturdy piece which is what we needed for its purposes. We didn’t see anything comparable and everything else would have been cheaper material. Its cost was high, but we were happy with the quality. The only thing that didn't work was when the particular piece I ordered wasn't in stock, I selected the alert-me-when-it’s-available and didn’t get an alert, though when I checked back, it was available. But it was easy to find everything we needed in their website.

Nobody has given me an adequate explanation as to why the online description of the Nova Qwik barrister bookcase is indicating 10+ in stock with a ship date of Wednesday, August 3, 2016 when my item is on back order with a delivery date of September. This is deceptive advertising. I place my order for this item on July 30, 2016 and my e-mail confirmation indicated a shipping date of 08/02/2016. Asinine customer service rep who indicated human error. Human error is if I purchased the last one only to have the warehouse personnel discover a miscount. The government needs to shut this site down. And why the great reviews on this site? The reviews of Wayfair.com are generally abysmal.

On 7/2/16 I ordered a sectional sofa at a great price. (Just a side note, the next day the item doubled in price on their website.) On the website, the item said it would ship in 2-3 weeks but after ordering I immediately received an email stating it would ship on 7/29 (almost 4 weeks). My daughter was moving into a new apartment and I gave her our old furniture on 7/30 in anticipation of our new furniture arriving. Yesterday I inquired about the shipping date (since I hadn't received an email saying it had shipped) and this morning I received a reply from Wayfair indicating that the item has been discontinued and they have cancelled my order. However, it is still listed on their website. I personally think they don't want to honor the price I found on their website but that's just my guess. I will never do business with them again!

I liked Wayfair because I thought I could get stuff quicker. A lot of the stuff did arrive quickly, but it has been mostly good luck with the others that I ordered from them. I ordered a table three or four weeks ago and it still hasn't arrived. But good news: they called earlier today and it’ll arrive on Friday (it must have gotten lost). Other than being on hold for forever, customer service has always been very helpful. I got some bar stools that were cut incorrectly so I couldn’t put them together but the customer service rep was good and had the other stuff sent out quickly.

My experience with Wayfair was fine. I liked them because of their price and availability of products. I also had special discounts on certain items.

Waited many weeks for a very expensive bed to arrive. Once I received it and opened it up, found that it had been damaged in transit, which is understandable. All of the panels that formed the bed frame had been crushed. However, when I called in to request a replacement and for them to take back the damaged bed, every person that I spoke to gave me different details. Now, I am getting my money refunded, and I need to hang on to the damaged product for 3 weeks. If they don't contact me within those 3 weeks, I am responsible for donating/disposing of the furniture myself.

I have purchased a lot of items through Wayfair and they have been very good about delivering products that were priced well and delivered in a reasonable amount of time. When I received damaged items, they were replaced. However, I recently purchased 2 larger planters that I have not yet received, and delivery has been delayed twice, waiting for stock. I was originally told the planters would be received by August 1, waiting for stock. Then when the planters were supposed to ship, this date was instead pushed back to September 7.

Wayfair has fast and great service. Their products' cost, quality and availability are a little better compared to other stores. I was able to find the style I was looking for on their website and take advantage of their 10 percent off special discount.

I ordered a bed through Walmart shipping from Wayfair on 7/24. I have no proof they ever shipped it. I have called and emailed 12 times. Their Customer service sucks. NO ONE CAN FIND THE ORDER BUT THEY HAVE MY MONEY!!!

I ordered patio furniture. 1 piece was damaged/bent. 4 months later we finally opened the last box. That chair was also damaged/bent. All I had to do is take a picture, email it to them, and both were replaced. I ordered a shed, only to find out the village would not allow us to put it up because it was too big. Wayfair took it back, no charge. No problem at all. I ordered a smaller one. This company is the greatest. They work with you. No hassle. I'd recommend Wayfair to anyone and everyone.

Everything was done well with Wayfair that there was no need to deal with their customer service. The online ordering process was very simple and I found what I was looking for. Overall, it was convenient and I know that I'll get what I'm ordering.

Thanks Wayfair for saving me $400.00 on a Broyhill sofa. Excellent customer service. You deserve 10 stars. Look forward to my next purchase. Again Gracias!!!

I made a purchase on Wayfair and selected deferred interest for 12 months on my purchase. Once I received my second statement I saw that Comenity/Wayfair started charging interest. I called customer service and they contacted Wayfair and was told that I had chose a different promotion of $40.00 off instead of deferred interest for 12 months... on a purchase of $1,737.38 and I know I did not select the $40.00 off instead of the no interest promotion. I have contacted both companies. Both have spoken with me while on a conference call together and each time they state they will fix the issue. I later receive notice that I was denied and that I should contact each company separately. They keep bouncing me back and forth every time I call one or the other and neither will take responsibility.

We ordered a buffet from AllModern.com/Wayfair.com that was delivered six weeks ago. While the buffet was intact, the metal legs that were shipped in another package were mangled. I don't mean that there were scratches or simple surface defects but that, in fact, the part was so damaged that the metal legs had actually twisted and snapped from some impact. Rather than the delivery team handling this appropriately and shipping a replacement part, they simply taped the box over several times so I couldn't see the damage on delivery. It was only after opening the box that I later noticed the blatant damage.

Furniture arrived damaged and failed to include (10) threaded inserts in the headboard required for assembly (these should have been pre-installed). Delivery specialist failed to return phone calls or emails in a timely fashion after our initial interaction. Incorrect replacement parts were delivered and they refused to take them back. The hardware I needed was never sent, with still no reply to my latest inquires. I eventually ordered the hardware on Amazon (after figuring out the correct part) and fixed it myself so my daughter could have a bed. They did provide a discount for the damage but I will never order from them again based on the poor customer service I experienced.

I liked Wayfair's prices and selections online. Their website is definitely easy to use and I got an item on clearance with a discount, as well. When I received a damaged item, and also when I had to return an item and order something else, I spoke to their customer service people who were courteous and were able to assist me. I would recommend Wayfair to a friend.

I placed an order July 11 and it was shipped July 13. Expected to arrive July 22 then date was changed to July 25. Checked tracking as of July 19. It's still in the US. They assume it's now in Canada but can't confirm that. Item is paid for but they have no info on it and are unable to locate it. Very poor experience. I just want to know where my order is and date of delivery.

I ordered the Alcott Hill, Bossier City Swivel Gliding Recliner and this was a real joy to put together. Straight out of the box and the Chair back just slides and locks into place. Very comfortable and well made! Great Product at a reasonable price...

I wish I could actually review my product but I have not received it yet. I placed my order on July 3rd and I was told it would be in my area to schedule delivery between July 14th and the 19th, and I should receive it on or before July 21st. When I didn't receive any notification on July 19th I called customer service and was told that my dinette set was in several packages and all of them could not be accounted for so there was a delay but it looked like that the package was in transit at that time. They also told me I would receive an update by July 22nd on when I could expect delivery. I ended up calling when I hadn't heard anything by 2 pm on July 22nd. At this time I was told that my package still wasn't accounted for so it was not in transit. The manager Sadie that I spoke with said that she could process a second order I guess to see which one would get to me faster.

The level of sheer incompetence at this place is unbelievable. After waiting for 3 months for some chairs to come back in stock, I ordered them. Two identical chairs (plus a third one that I decided to keep, after this debacle I would have returned it, especially when I found out a local store had them in stock, but they wanted to charge me $100 for return shipping... I digress). The chairs in question were priced $193.99 each, plus 8.75% sales tax, so each char is $210.96 for a grand total of $421.92. During check out, despite saying "free shipping" I noticed I was charged for shipping, so add $7.99 and we're at $429.91. I took a screenshot of the "Free Shipping" and called, the apologized and I got it refunded, only $7.99, but its the principle of it, it says free shipping, I want free shipping.

Wayfair has resolved the issue of my refund.

We found the furniture we wanted to buy at Wayfair. They also have reasonable prices and better quality and availability of products than others. Their website was extremely easy to navigate and I got a discount of 10%. We’re still looking for other products to buy from their website because we enjoyed our first purchase. Everything went great.

I purchased a queen size bed frame, 2 nightstands, a dresser, a sleeper sofa and a chaise lounge to match the sofa. The nightstand and dresser drawers have all broken. The material is SO cheaply made, it's paper-like almost. The things that are inside the drawers are not that heavy: underwear, socks, face cream, chapstick, few papers. The only reason I opted to order less expensive products is because our last bedroom set was so expensive that my husband and I felt we HAD to keep it for a long time in order to justify what we'd paid for it. Same story with our leather sectional sofa. We kept it for 10 years because of the price we'd paid. When we finally decided that we had enough of seeing both for so many years, we called The Salvation Army to pick up our old items, which they gladly took as all the pieces were real, heavy wood.

We're watching a TV show about house-fixing then went to Wayfair website to check their items. It's easy to navigate their website and easy to shop because they had everything. Their customer service representatives were all very nice too. But when one receives the item, it's a little bit different from the picture in their website. Also, they should have more details and updates of their items because some of the collection we were looking for were out of stock and that they don't have the size we needed. We ordered a lot of the painting pictures and there were no details on their exact sizes so it’s hard to see how big it is to fit our wall.

I have received a response from Wayfair regarding this issue, and they said they have issued me a refund for the price difference. Thank you for resolving promptly.

Marian ** from Customer Service at Wayfair contacted me and did a fantastic job in making sure I will get the model chair that I originally ordered and paid for. I really appreciate her help and correcting the earlier mistakes. Simple problem, with a simple solution that she made happen. 5 stars for her, not so much for some others before that but glad she could make it right!

Last year I purchased multiple items from Wayfair, unfortunately in one big order, including a full sized bed, mattress, desk, bookshelf, TV stand, and a chair. Every item excluding the mattress has disintegrated on its own and has become completely useless and a safety hazard. The bed, it was wobbly from the start and I even had to request a part for it. Wayfair sent the part. However the bed was made of poor material and after 7 months of use different parts broke including the slates. It remained wobbly the whole time until I got rid of it. Once a guest gently sat on the bed while I was getting ready then the slates broke and she almost fell.

After the initial issues I had experienced with Wayfair.com (see the previous review), they reached out to me here on Consumer Affairs after I posted a negative review. The representative who reached out to me refunded the difference+ and helped to resolve the issue.

I purchased two bunk beds for my children on Wayfair.com. Unfortunately Wayfair chose not to honor the price listed on their website because they decided it was too low several days after I placed my order. They refused to send me the bunk beds even though I had paid the listed price ($155) on their site. They gave me a refund and a one-time 15% off coupon code, but they had removed the beds I ordered from the site and all of their other bunk beds are very overpriced in my opinion.

This is the second time in a row we have had problems getting the product we ordered to our home. First time we ordered a pergola. They shipped us the wrong color. We informed them of the mistake and they sent another, wrong color again. By now several weeks have gone by and they said my color would be back ordered 3 weeks. So we asked for a refund. We received the refund and a gift certificate.

On June 9, I ordered a 24 piece Axminster Bedding Set. I received it 18 days later, missing a pillow case. I had to contact customer service twice to receive the pillow case. On June 9, I ordered a Cambria cabinet. I received an email SIX weeks later on July 20 saying that the cabinet was discontinued. When I looked on the website I saw that it was still being sold. How can you continue to sell an item you clearly do not have?! I contacted customer service via webchat and was treated very rudely and had my chat disconnected by the sales rep. There should be some sort of replacement product since I waited six weeks to be told I could no longer receive my product. I will never shop at Wayfair again, their customer service has really diminished!

My experience with Wayfair has been horrendous. I had placed an order through Walmart for a Tile Redi Bench Shower Seat. It was dropped outside my house without an intimation. After my contractor checked the size he advised to go only with the shower as the there was not enough space to install the bench. I checked with Wayfair if I could return the bench alone and they said it has to be returned together. For return they were charging me about $260.00 so I used FedEx and shipped them back giving the details of the carrier, tracking number and the ship date.

I am very disappointed with Wayfair's choice of delivery agent in Coquitlam for large items. After waiting a month for delivery of my item, I now have had to wait for a delivery company who only deliver one day a week. They have no options for any other delivery times. In spite of 3 requests to arrive by 11 am, they ran behind and now I have to wait another full week. I don't want a coupon for my troubles, just want delivery options.

We got a nice discount on our first order from Wayfair, and with their selection, we ordered from them again. We received two of the three bath vanities we ordered and the other one is due any day now. So far, what we've gotten has been very good. The online ordering process was very good as well and the website was easy to navigate. It was easy to create favorites and go back and find them later.

I ordered a mattress for my cottage which was supposed to arrive on July 14. Apparently the mattress was lost in shipment and I won't receive a replacement until August 11. The summer will be mostly over by then. I feel that Wayfair should be able to deliver this mattress in a more timely manner. I was insulted that I was offered a 10% coupon for my next order as consolation.

My media chest was scheduled to be delivered on 7/13. I left work to meet the delivery guys who came into my home and one said they would scar up my walls with the box. I informed him if it wasn't too bad I would be ok with it. I paid extra to have it delivered upstairs to my bedroom. The first guy asked me if I could get my husband to bring it upstairs because it was very heavy. I told him there was no husband. He then attempted to bring it upstairs with his peer and was unable to get it to the 2nd staircase. He then told me that I needed to find four guys to bring it up. I told him I did not know 4 guys. He offered to leave it at the landing in case I found someone and I declined. He contacted his boss who stated they do not send 4 guys for delivery.

Wayfair have financing available. They also have a shipping promotion going at the time. The only thing is I ordered a large dresser but I would suggest that they change delivery drivers for the dresser because they have the item for over a week before they came out to deliver it. I called that particular delivery company and they're extremely rude. But the product was really superior quality. I had a simple and easy experience with Wayfair and I enjoyed it.

So, on July 2nd I order a sectional. Money was taken from my account almost immediately. Email from the company says it takes time to setup freight, etc and expected ship date is 7/18. I am ok with that, my wife really wants this sectional and we can wait. On the day it is to be delivered, we get an email that it is very popular and not in stock. Shipment has been delayed until 8/26. WHAT??? It was in stock when I ordered it and money was exchanged. Then I wait 17 days to find out it is delayed another month and a half. This is purely unacceptable. I will never shop with this company again.

Ordered a patio set and the next day they cancelled my order. Upon contact with them they informed me that the order was canceled and that the patio set would be relisted at over DOUBLE the price I originally purchased it for. Unwilling to honor the price I had originally paid. I was informed I could repurchase the item at the higher price and I would get a 15% off coupon. Will no longer be doing business with Wayfair!

My order (patio furniture) was placed in April with the intent of being used for a large party in June. Our shipment just arrived July 13, after a long tedious runaround with your organization and some third party shipper. Totally unacceptable. :(

My sister told me about Wayfair. They have good prices and I was able to take advantage of the 12-month no interest. Service-wise, they've been effective in answering but I haven't assembled the bed since a lot of things arrived incomplete or damaged. One of the items was left on the building next to my mine, so I had to pay people to come and get it. I've sent Wayfair emails and pictures. They told me they will fix everything. I'm still waiting for the missing pieces and I hope it gets resolved.

I like Wayfair's selection. Their cost, quality, and availability are much better compared to other stores. I usually get discounts, too. I'm pretty impressed with Wayfair.

I had an order to return to Wayfair with a fed ex prepaid pick up label. FED EX was to have picked it up on friday from 11-2 pm... I called our local office in milwaukee and talked to kaylee and tyler and dan, and made sure it was to be picked up at 8:30 in the am. When I got an email from Wayfair Holly **, a supervisor there who said it would be picked up between 11-2 pm, it was never picked up. I was told by fed ex they were here but I was home all day and they had the wrong apartment no... and said they called me. It never showed on caller ID and neither did the entry panel security code they needed to use if they were here.

We ordered 5 items and have 4 and refused delivery on #5 (a couch) because all previous 4 items were such disasters! We ordered 2 mattress pads - the king fit but caused allergies for my husband with some chemical that was in it. The queen was a square - not rectangular like a queen bed is so it is useless; the jersey sheets were so thin I did not trust them to last even one night; the orange chair looked rust on the website but came bright orange. At that point the only item was the couch and with all the previous experiences, I refused the delivery not wanting to take a chance on color or quality. The representative did refund my return costs on the queen mattress pad and what would have been the charge on the couch, but that certainly does not affect my decision to NEVER order from Wayfair again!

As a first buyer of Wayfair.com, I decided to give a try and purchased 2 counter stools that were in the good sale price. I received instantly an email confirmation after placing an order. In that confirmation email is detailed described order July 10, shipping Jul 12 and arrival day is Jul 14, 2016, and as today is July 14, nothing has arrived. I contact via chat Wayfair.com customer service on Jul 13 because in my account had a discrepancy in my shipping information saying Jul 12 arrival date. I thought it would happen to be here earlier but her response was arriving on July 14. Again, nothing. So I called customer service today. First, she didn't know my order. She could see all the other order but not this one. I have to log in and find out that my order arrival time would be Jul 15, plus providing the info to her. It is upsetting when misleading becomes a confusion, and affecting people lives as well. We have obligations and things to do.

We moved to a house and we needed to completely furnish it, so I tried to find the best price, free shipping and delivery. I also tried to find everything in the same website, like chairs, couches, beds, and gas fire pits to keep it simple and shop for everything at the same place. I went with Wayfair but I had a couple of issues. One of them was there was a part missing, and I contacted them and they were right on it. The gentleman named Anthony called me a couple of different times, emailed back and forth, let me know when the part shipped and when it would be arriving. Then there was another part that came wrong and I dealt with the same guy, and he was on it, got the other part coming and it was all good. We like a lot more of the white-glove service as opposed to getting a third party, and it was nice to have that option for all items. Overall the experience was pretty easy and care-free, and when I think of the prices, it was pretty reasonable.

Ordered a Blue Rhino Uniflame Charcoal Grill as a gift for my boyfriend, however, the order got cancelled without providing any concrete reason. I thought it's a system issue, then I made another identical order, it got cancelled AGAIN. Called customer service several times and had all my payment information verified over the phone, finally they told me that my account has been flagged for fraud protection purpose. The best they could do was nothing but asked me to ship the item to my own place and have my boyfriend to pick up.

Great selection and delivery. Enjoying the Spinner.

I saw a living room set on Wayfair which looked really good. It was easy to find the item on their website and the ordering process is good and on time. But when the item arrived, it did not fit on my entrance door so I refused to receive it. But an hour later, I tried to figure out where I can put it in. I then removed my backdoor and I think it will fit there. I tried to call the delivery man to bring it back home but it takes a week to do so. The thing I don't like is the delivery man was rude. My wife called in today because one of the chairs we unlocked was broken. Besides those, I'm really satisfied.

Very quick shipping. I will definitely order from them again.

Regarding this order, it was not to be shipped for up to 6 weeks, which is one of the reasons I chose to purchase the pictures. I was to be on vacation, then the pictures would be shipped to me when I returned. I received a notification yesterday, July 12, stating my items were shipped by FedEx and would be delivered on Thursday, July 14. This information does not correspond with your original information on my original purchase, so now I will have to find someone to be there to pick up the package. This is an inconvenience for me, to which I am not happy at all.

I have been trying to organize my bedroom and looking at a storage bench. This chest was what I was looking for and I really love the color. I am thinking of getting another one for the guest bedroom.

Chair came broken. No questions asked. New one offered at no charge. Done. Couldn't of been easier.

I found certain items I was looking for on Wayfair though I'm still waiting on a couple of them. Their website was easy to navigate and I also got a discount coupon from them in the mail after the first couple of times I ordered.

My wife said that Wayfair has a good reputation and their app is easy to use. I bought from them and they have products with very good cost and quality. The ordering process was perfectly fine and they gave me a coupon from my last purchase. Just yesterday, I called and talked to them because I thought that there was a piece that was missing. But it wasn't, it was laying on the floor next to the umbrella so everything's fine.

A heavy long package containing a daybed and trundle delivered at 5:40 pm was left at my door. I struggled to get it inside my apartment and got hurt. A week later opened the box and the screws for the bed were missing. It takes a week or more for delivery.

After informing Wayfair that the wrong order was sent, they immediately sent the correct item and it arrived sooner than expected. I also like that I was able to upload a picture of the incorrect item so they were able to verify the incorrect shipment. I would definitely recommend Wayfair to family and friends.

The response/communication was quick and resolved with great satisfaction. This is the way business should be done!

In the end, Wayfair did say they would sell me 2 sets for the original advertised price, but since I had already purchased from another site, they offered a 10% coupon. This is good customer service but they should have offered this when I first contacted them about the problem via chat, instead of waiting until I filed a bad review.

Ordering and delivery was great like my stuff.

My experience with Wayfair has been horrendous. I've placed 3 separate orders and there have been major problems with each one. I ordered 3 custom Double-Piped Outdoor Sunbrella Bench Cushions. Double Piped is literally in the name of the item and the specifications describe the type and color of piping. They arrived with no piping whatsoever and the customer service agent I spoke with told me that the description must be wrong and that these cushions must not actually have piping. They have offered to send replacements, but it's not clear that they will be any different than the first set since the agent told me again and again that it's just the description that is wrong.

I really can't express my gratitude enough for the prompt actions that were taken with my call today. I had quite an issue when attempting to contact the manufacturer to get a couple of replacement parts for an item I purchased from Wayfair. They were not very helpful at all, and unwilling to work with me even after I only asked for one small piece. Eventually they decided to just flat out tell me I had to contact you all... They could not do anything at all for me... even though the instructions they provide say to contact them for any replacement parts...

My experience was beyond horrible. If I could give a number less than zero I would. Ordered a bunk bed for my son. Bed came without any hardware. Was told to wait five months for hardware. After approx a month of back and forth with the company, had to contact CEO. After another month of back and forth, the conclusion was that I had to send the 118 lb bed back for a refund.

Belita Upholstered Panel Bed by Mulhouse Furniture - When I ordered the bed frame the estimated ship date was 2 weeks out. I was pretty bummed with the longer than anticipated wait, but it shipped the next day. The packages arrived 6 days after I order them!

Ordered a Futon but one of the hardware packs was missing. Called customer service and the best they could do was to get it to me 11 days from now. No offer to expedite service, no refund or discount. I paid over $500 for a piece of furniture that I can't even put together and Wayfair doesn't seem to have an interest in resolving the situation quickly.

Planter was perfect. Not real expensive like most products with this height. Easy to assemble and shipping was quick.

The delivery service is worst in the field. If you purchase something make sure it's months in advance the occasion you need it for. And the quality of the products isn't good either. Save yourself time and money and deal with a turtle instead, you will get better service that way.

I ordered a sofa and loveseat, rug, rug pad, pet covers for the sofa and loveseat, coffee and end table. The only issues I had were in assembling the coffee and end table. Some of the holes did not line up and replacement parts had to be ordered for the coffee table. Other than that, dealing with Wayfair was a good experience. Will not hesitate to order again in the future. As a matter of fact, I have set up idea boards in anticipation of reordering!

I bought floor tile. Got info they could not send, ordered different flooring. Then find out they can send, cancelled other order. They said they would ship next day and it would arrive on Friday, never arrived. They stated they did not have the correct tile, so they cancelled their order. Never told me by phone or email. Then I cancelled orders. They called and said they can now send. I said "I cancelled the order with your operator and online." All looked like cancelled... went and bought from another place. Then get a call the floor tile is on its way and if we do not want it, then we need to pay for a cancellation and restocking fee. I have been dealing with their foolishness and improper information. There is more that transpired, so I am being brief... Do not order from them, as they are unorganized and unprofessional. I spent a lot of money with this company, never again.

Wayfair has free shipping. Their cost is sometimes less but reasonable. I was pleasantly surprised at the quality of the furniture. It was even better than what I expected. Everything was all available and that was great. The ordering was relatively easy. The only problem was online, they showed the mirror on the dresser, but when I tried to order the mirror, I couldn't find it mirror anywhere. I sent an email to customer service and they responded quickly. They said that they didn't have the mirror but they would arrange to get it and told me what numbers and codes to use when I actually made my order so that the mirror would be included. It all worked out great. I couldn't place my order online because I had to call and actually speak with someone and give them the particular order number. But that was not a problem. The person took the information and he immediately located what I was talking about. It sounded like they all had their act together.

All my orders have arrived in a timely manner and I'm happy with all of them. My only complaint is that I ordered a pair of sheers and then wanted another set but couldn't find them again.

My sale was a complete fail. If someone would like to discuss it by all means call me but typing it out is triggering my dissatisfaction.

Bought a large rug, really liked it better than I thought it would be. Fast shipping. I will buy from Wayfair again.

When we laid the rug, the thread had come loose from the stitching and was frayed on one corner. I filled out the "return" form and attached a photo (I hope it was able to be opened). My query was answered the next day along with an apology from Wayfair for the condition of the rug, and an offer to replace it unless I wanted something different. I loved the rug and was told that there would be a slight delay in a replacement being shipped as it was out of stock. It is due to arrive tomorrow and I can't wait to put it under my dining room table. I was very impressed with the entire process and will continue to be a Wayfair customer. Love your products!!!

They were so helpful replacing and expediting broken chandelier parts I needed by a deadline. They didn't even charge me for the piece I broke. Love this company, will use them again!

I ordered a chair/ottoman twice and each time Wayfair cancelled the order even after I spoke directly with customer service and they guaranteed it wouldn't be cancelled. After then having to wait a while for the chair to come back in stock the best they offered me was 10% for THEIR mistakes. I would expect more from a place who repeatedly made a mistake after guaranteeing me the problem wouldn't happen again.

I ordered a table and the base was damaged. I called Wayfair. The customer service rep's name was Emily ** and she was fantastic. The issue is being handled in a timely manner. I am very satisfied and she was pleasant and efficient as can be. I am a repeat customer and will continue and I tell everyone how great your company is. Thank you.

As always a great experience. Rug came delayed but I received an email explaining it. Couldn't be happier with my purchase and the service.

I ordered a patio set and the box arrived in rough shape. I was surprised that only one chair was slightly bent and was missing the rubber bottom. I notified WAYFAIR that I'd like a new piece for the chair and to my surprise they sent a brand new set!! NOW THAT'S CUSTOMER SERVICE!

Wonderful products. Great price.

I called customer service to let them know that one of the crystals from my new chandelier was missing and one was broken. Also one of the six lamp shades had been crushed and there was now a permanent crease on the shade that was very unattractive. Within 5 days UPS delivered three boxes from Wayfair. This was unusually fast since I live in Hawaii and it normally takes as much as a week to receive anything. Wayfair sent me an entire box of lamp shades (containing 3 shades) and an entire set of 6 crystals plus the extra large center crystal. Was very surprised at the speed and the generosity, making sure I had absolutely everything I needed plus extra to make sure everything match. I could not have been happier! While postage is not free to Hawaii, I will still order from Wayfair if the shipping fees are reasonable!

Ordered outdoor furniture which was supposedly in stock for an event and did not receive it yet. Very disappointed.

Selected chairs from the many illustrated on your website. Website was easy to use and provided detailed information about each item illustrated. We ordered 4 chairs, followed by another order for 2 more - same chair to complete the 6 we needed. Chairs arrived in short order and we assembled the chairs and are well pleased with our purchase and the entire procedure. We will shop Wayfair again, I am sure.

You guys are consistently amazing. Great products and great service.

Customer service and products fantastic.

Wayfair had the cheapest price. The cost was initially less and the availability was not very good. The price has also changed since I bought a hot tub. Even though I still haven't gotten it, the price is now $500 less at another website. It was a month ago and I haven't heard anything from them, and I had to call them to find out why it is taking so long and if they were gonna ship it out anytime soon. They were very friendly, professional and English seemed to be their primary language which is a highly important skill. I felt like my insurance was addressed. The website was pretty slow to respond at a couple of times, but other than that, we really enjoy the customer service.

We have ordered a Koehler toilet bowl for a master bathroom remodel. When my contractor opened the box the tank and lid were completely cracked in pieces although the box was intact. This was going to delay our work schedule. We immediately called Wayfair and reordered the broken parts with no questions asked. To our surprise, the tank and lid was at our doorstep the next day.

We ordered a day/trundle bed and requested specific delivery instructions. Not only did the bed show up a day earlier than anticipated (awesome!), but they delivered it to the back door like we requested! So happy! (Plus, the daybed is super cool!)

This was my first time ordering. I loved it. Quick delivery. All packaged carefully. Nothing damaged. Looking forward to continue ordering. Thank you.

The rug and especially the rug pad came relatively quickly and were both in great shape when they arrived. The color of the Dash and Albert rug is just perfect for our space - adds color but doesn't look crazy. The rug is nice and soft, especially with the rug pad. Love it!

I seen a Sectional set I was interested buying. I email to confirm that it was the entire sectional, not just one piece. They replied, "Yes. This is sectional with 4 seats, 4 pieces, not just one, for the $... price". I then called and confirmed on a recorded call. I then received an e-mailed quote stating this and the price. I then went to order, but they couldn't find one piece so they wanted to contact the warehouse. I said ok. Then I go to pay and they say, "Never mind, we cannot honor that quote, nor do we honor any pricing on our website". I ask to speak to a manager. He rudely states he doesn't care, he will not honor the price 3 different reps and another manager gave over the phone over the email or the quote they sent. DO NOT BUY FROM WAYFAIR!!! THEY ARE A FRAUD!!! I HAVE EMAILS AND RECORDED CALLS OF IT!!!

We have purchased a number of articles from Wayfair in the past few months and have been delighted with both their quality and the speed of delivery. Such a timesaver, to be able to shop online and find the products on the doorstep in just a day or two.

I find Wayfair to be very responsible. I always find something I like on their website. Should there be any problem with an item (which seldom happens), Wayfair responds immediately and makes everything all right. I love this company and their vast, reasonably priced selections and would recommend them to everyone I meet and have done so. Long live Wayfair!

Order a framed piece for my husband for Father's Day. I was so disappointed when it arrived and the glass was shattered. Contacted Wayfair and they sent a replacement immediately. Very impressed with their service. Will definitely buy again!

Everything was so smooth! We love what we bought, and it came so fast! We has a problem with some of the contents but Wayfair replaced it, no questions asked!

The website has very good picture and descriptions when deciding what to buy. After the purchase was made, the follow-up emails, tracking, and delivery was very fast.

Multiple outdoor furniture cushions - Always very happy with products, pricing and quick shipping!

Just happened to open one of your e-mails and noticed what looked like a great bargain on a set of king sheet sets. Ordered and received the set yesterday - what a great bargain. The sheets are a high priced set and your bargain price was terrific! Good job Wayfair!

The items are clearly and accurately described. The prices are clearly marked. The ordering process is easy to understand and my items arrived very quickly.

I ordered a headboard from Wayfair and it arrived without the hardware to put it together. I called and they were very friendly and helpful. They ordered the parts and when I said that I needed them before the delivery date because I needed to get the bed together for company that would be at my house on the evening of 6/29... they requested that if possible could they get it to us but could not promise anything but the July date. The parts arrived on the 29th in the afternoon and my husband and I was able to get the bed together before our guest arrived that evening. Hooray and thank you Wayfair guest services.

Tried to order early in April. Computer said available and then not. And when discussed on phone not able to order and have shipped when it arrived. Finally able to order 4/29 with a delivery 5/5. When it was put together one chair arm wouldn't accept the bolts. I called 5/9 and talked to TINA and explained and she said she would get the piece there by the 16th so could be enjoyed by company. Then received an email changing the date.

Love my new table. It was everything I thought it would be.

We ordered our product, Gel-L Side chairs, on June 9th. They were originally supposed to arrive at the local delivery partner June 27-June 30. On June 15th, we had received an email that they had been shipped. I just tracked our package and now discovered that the chairs were not shipped until this week. They had been sitting at the Consolidation Agent June 10-June 30. The estimated arrival date in our local area of our chairs is now July 14-19. We changed vacation plans so that we would be here when they arrived!! I am VERY upset about this and plan to share this news. I feel that this is extremely poor business practice. Shipment should not take over a month. Misleading customers is not a very good company policy and I would urge all who read this to really consider if they want to do business with Wayfair.

We like the buffet. It had a lot of parts, screws, hinges, pegs, etc. My husband spent about 3 hours putting it together and another 2 hours trying to get the doors to fit and close right! Still not right... he hasn't given up yet though! The piece is pretty well made and will be good if he can fix it.

I purchased a bed frame, headboard, rug, and dining table from WayFair and I love all of it! They are easy to use. Love the app, and the customer service is great!

Designs4Comfort Winslow Storage Ottoman - As always...I am completely satisfied with my shopping experience, from the online ordering process to the quick delivery and the quality merchandise at affordable prices. The quality for the price can't be beat. This was the exact style, size and price I was looking for. TOTALLY satisfied with my shopping experience!!!

Wayfair you have our money but we don't have a table. What's "fair" about that? Item took several weeks to arrive only after a call to management in which they expedited shipping. Table top arrived warped, nicked, scraped and broken. Management said a replacement would be sent. Only to find out it would be a month before it was shipped. They said they've done all they can. So when all is said and done it would be over two months before we have a functioning table. I will give my business to Amazon. Products arrive on time and if they need to replaced we have them replaced very quickly. They also compensate customers for bad experiences. Wayfair's team simply says sorry. Again, Wayfair you have our money but we don't have a table. What's "fair" about that?

I was very pleased with the support I got from the customer support in trying to find the product I needed it. He was patient, dedicated and trying to find as many items was fitting in my request. I do love to have this attention because when you have to buy many things for your house, time is valuable in trying to find the best product with the best price. Also they have a fast delivery, and a good technology for search in their website. The system is friendly and easy to use. The entire process is good from the beginning to the end, until you receive the product at home. I do appreciate Wayfair's dedication and time spent. 5 stars customer service.

I have ordered three things from Wayfair and although I wasn't happy with the condition of the product twice, I called Customer Service both times and was fairly and quickly taken care of. The customer service reps in both cases took immediate action and re-ordered the product for me (one was damaged, one arrived in the wrong color). I absolutely would order from Wayfair again, after all for me it's all about the customer service!

I ordered a desk. The first one arrived damaged. The second (top only) arrived but it was the wrong color. I spent too much time on emails and the phone trying to get it figured out. One day I was being sent a desk for no cost and the next day that offer was taken back and I was offered a 10% off. I had to "fight" for 25% off which was ridiculous - especially after being told I was not going to be charged! Given the time it took to take care of this plus the fact I have to discard of the desks and packaging, I should have not been charged at all. I am extremely hesitant to ever buy from Wayfair again or recommend to others.

Overall poor experience. Ordered a tv stand. Couple of days later it ships, supposedly. FedEx got notification but never got the item. Call support no help. Called next day and got email telling me to contact when I am ready to order??? Called again and told item lost. Would ship another. Eventually got the second one. Will not be ordering again.

I am a huge fan of Wayfair and will always shop from this retailer before others due to great customer, selection and value for price.

Within the past year I have ordered 4 sets of sheets--two flannel & two cotton. Excellent feel for all of them! Cotton are very soft, and flannel are super warm.

Great quality, eye catching, perfect for our daughter's room!

Still waiting for king size headboard. Tried to contact about delivery date but when tapping account and order nothing came up. Am pleased with the twin headboards. Delivery date on the other headboard?

I purchased a sofa. Very reasonable pricing, beautiful sofa, was very happy with purchase. Shipped out quickly, arrived quickly and the delivery was fantastic. This was a great experience. First time ordering anything big online, and I will definitely be ordering again. Thank you Wayfair for such an enjoyable experience.

Great picture. Looks good.

I ordered a panel room divider on June 9. I received an email saying it would ship that day and arrive on June 13. A few days ago, after returning from an out of state trip, I noticed it had not arrived. I looked up the tracking information and it said it had been picked up and would be delivered June 16. Well, June 16 was long gone so I called your company. It appears my order was completely forgotten. After some time on hold I was told that there were now none in stock and I would have to wait three weeks. The whole point of buying it was to put it outside on sunny mornings to be able to sit in the shade on our patio. In three weeks summer will be more than half over. This is my first order with your company and I am certainly disappointed in the service. If I had not called I'm believe the order would never have come even though I paid for it.

The order process was terrible. After I placed my order for the vanity sink, for some reason the faucet I selected didn't go through. I called customer service and they manually put in the faucets into my order. Then they shipped the vanity and faucet separately to the delivery company. When I got the vanity sink delivered, they did not include the faucets. It took me many phone calls to only find out the faucets got lost in delivery. I was getting different stories from the delivery company. At one point, I was told they had my faucet in their Linden, NJ warehouse and said I can go pick it up. So I drove 45 minutes there and took half a vacation day from work.

I ordered a headboard, and when my boyfriend came home I wanted to show him! I showed him the other colors and he liked another one. Luckily I was able to cancel the order, I called customer support and they were great! Re-ordered and it came so quick!

Very happy with purchase.

I orders Rev A Shelf utensil organizer. What junk! Woman on phone said it would fit drawer and it did not. Then, I had to pay to ship it back so did not get full refund. Terrible experience!!

Had a slight hold time upon ordering but as usual Wayfair made me feel it was important to get it right - I keep coming back. They also have great products at amazing prices.

I would recommend Wayfair to anyone. I have ALWAYS received my orders on or before the date prescribed. Great quality merchandise. I have spent almost three thousand since Jan. I will continue to do so when my need arises.

Andover Mills dining table - I was so excited to receive my table. It was very well packed for shipping and I had no damage. Very easy to put together. I'm happy with it.

I ordered a sofa the beginning of June and the delivery date continues to move. Now it is estimated for July 8th.

This was not the chair I originally ordered. There was a mix up on the website. A wonderful person there, Rebecca **, helped me find the right chair for my handicapped mother and had it here in two days. The chair is more than I expected and my mother loves it. I hope all of your employees are as helpful as Rebecca! I recommend Wayfair to everyone! Thank you!

We got the new home and I saw a coupon says Wayfair. I was searching for some home furniture and linked to the Wayfair. We have punched big items from furniture to small kitchen bags. All were delivered in timely fashion. Customer services was excellent. There was one piece did not come right and immediately taken care of. I was amazed with the friendliness and caring attitude of Wayfair. Now this is my place to shop for anything I need for home. It is reasonable price, more choices, delivered at home and you deal with wonderful people. My experience was beyond my expectations!!! PS. Alley ** was very friendly and extremely helpful in the process!

Wayfair is superb in every way: selection, price, and service. I love Wayfair!

I love the products I have purchased and the great customer service!

I was looking for a small desk, and found a great buy at Wayfair. Not only was the price great for a solid wood desk (and chair!) but the shipping was free! I'd spent the previous month dealing with another online store, waiting for - then refusing delivery of a broken item and reordering - and waiting again, and then again - until I finally canceled that order and looked at Wayfair. Two days later, I was sitting at a beautiful, undamaged, solid wood desk. Next time, I will definitely come here first! To summarize: great furniture, great price, super fast and free delivery, and one happy customer.

I have been a customer with Wayfair for a few years now and I am NEVER disappointed by the selection of items they carry or by the quality. I have purchased rugs, beds, furniture, outdoor furniture, wall decor and more. Such great items at fabulous prices. Keep up the good work Wayfair!!

To make a long story short, ordered first table in March. Was told I would have it in May. May came and was told June. June came and was told July... I cancelled and ordered another table. First table came damaged. They sent out replacement and when they came they were the wrong pieces. Was told to keep table or throw it away. Second table came and it was the wrong color again. Told to keep or throw away. Last table came and corner was chipped. At this point I was over it. Hired a carpenter to make a table out of pieces that weren't damaged. Call Wayfair to see if they would give me something back for all my trouble. Took a 100 something off... Will never purchase from again and will tell everyone I know about this. The carpenter cost more than the amount they discounted.

This product was exceptionally good! The color was accurate. They were easy to assemble. Another Wayfair purchase success!

I had very good service regarding the replacement of a broken finial on a lamp that I ordered.

Entire home decorated thru Wayfair, great service.

One of the reasons I chose Wayfair as the primary furniture store for my new home was the wonderful selection of choices and prices available. As my selections increased, I was given a personal sales representative who customized the whole buying process to meet my needs. You can't ask for more than that.

I have placed 3 orders with Wayfair. All have been completed by time given and all items met description. I will definitely be doing more business with them

The stools were great but looked brown and not bronze. Very different than pic. I wanted to exchange for silver ones but had to pay for return shipping. The customer service person reduced the shipping cost a bit but free and easy exchanges would be better. So many companies offer that. Will limit my desire to make future purchases.

We had ordered the wrong product initially. The customer service was outstanding and the issue was resolved quickly.

When an item arrived, it did not fit my needs. They were very gracious about a return and refund.

I bought 2 Parsons dining chairs and liked them so much I bought two more. The chairs assembled easily and come in a variety of patterns. Sitting in one now as I type this!

The ordering was easy and I was surprised how very quickly things were shipped. First time using Wayfair and will keep them as my go to!!!

The loveseat we bought. It was difficult to put together & the rt front leg was wobbly. Looked like the wood was split & my husband had to cut a piece of lumber & then attach it to the frame to support that corner. Terrible purchase.

Problem with toaster oven. Wayfair quickly resolved the problem. I would definitely order from them again.

My new item came very quickly but was damaged in the shipping process. They were very quick to replace my product and was totally hassle-free on my part. Thank you for that...

Even though I received the wrong area rug the first time, they were quick to send the correct one which I love.

Delivery took longer than expected. I placed my order on June 10th and I was finally notified that the rest of my order would be delivered on July 1st. The items that were delayed were very large pieces of furniture so it is understandable that delivery took a bit longer.

Website is user-friendly. I receive my orders quickly, and they have everything I need in 1 place.

Very pleased with the two chairs. The color & quality was awesome... Thanks.

BBQ Grill - I had it ordered for Father Day. It was here two days early. It was nice to have on time.

Sun sails - Love them. Gorgeous. Thank you.

Completely addicted. Everything ships on time and is in great condition. Had only one mishap and they immediately refunded the money.

This was my latest order. I have been happy with both the product and the delivery. The pricing is excellent and before I have to buy an item I will look to Wayfair first. Your product search is easy, and the pictures really show a good image of what you would like to buy.

Customer service could be better. I have an issue that has still not been properly addressed and answered. Have spoken to 4 people, 3 of which did not follow up with me, as promised.

Excellent customer service.

I order 2 items and the writing desk came defected. Can't put together the Bramble Wingback Bed. Came yesterday and missing 2 pcs on the side of the headboard. Still waiting for customer service email me back.

Great price, fast shipping, arrived in perfect condition - no complaints.

I have ordered this mirror twice, I really liked the piece but it was very poorly packaged and mailed. I have even informed the CSR before it was shipped the second time but it came even in worst condition than before. I really like your website but issues like these give a pretty bad user experience. I am afraid to order any delicate part from Wayfair anymore.

My order was reasonably priced, shipped promptly, well packed, and arrived quickly and intact. It looked just like the picture. I'm now enjoying my new dishes very much.

The teak bench is beautiful and perfect in our bathroom. It is very well made and was so easy to assemble. The stain color matched the picture perfectly. This item arrived on the day promised and was packaged very well to prevent damage.

I have ordered over a dozen items in the last few months. Some which required assembly, some not, big and small. I have found to be fully satisfied with the quality and pricing of all the products as well as the customer service. When I have run into an issue they quickly remedied it above and beyond what they had to. I would recommend Wayfair to everyone!

I've used Wayfair to order several items. They all matched the description, but some of them didn't work for my needs so I had to return them. The entire process was so easy. The bed that I last ordered was beautiful and went together very easily! I'm so happy with Wayfair and their selection of home furnishings!

Very happy with the side table and turn around time from order to arrival. Very accurate description and easy assembly.

I had purchased a comforter and it was just what I wanted. However, after 2 weeks some threads started coming loose from the tucks on the comforter and left a tiny hole. I emailed customer service telling them the problem. They responded very quickly and said that another one was on its way. This is awesome service!

We fell in love with the tiles and immediately ordered them. When they arrived (fairly quickly), I was uncertain of the packaging. There weren't any broken pieces but there also weren't any type of instructions (the only reason I didn't give a five star)! We did some googling and learned! They have made our fireplace a focal point. We ordered more in order to construct a hearth. WOW!

I was sent an email that I should receive my order by June 30th. Now I received an email stating scheduled for a future date. What does that mean.

They have a great customer service dept, anytime there is an issue with a back order or a return they promptly respond and follow up. I definitely will continue to do business with them.

I ordered a desk on June 9th and was told it would arrive between June 23 and 28. It still has not arrived. Apparently it got stuck at a shipping center.

I have placed a few orders with Wayfair and absolutely love their service and products. A friend recommended them to me and I am very grateful to that recommendation!! Wayfair is superb in all ways.

Items as described.

All the products I received from Wayfair have been great.

This is the first time I ordered anything from Wayfair. I ordered a bed ensemble and when I received it the colors didn't match my decor. The return process was seamless and the timely. Was very pleased with the whole experience and will definitely be using Wayfair again. Will highly recommend this site to all of my friends.

Wayfair really came through for me when I needed an item delivered asap. The customer representative was very helpful on the phone and assisted me with placing my order. She even followed up on the delivery by email and even checked back with me a few days later to make sure I was happy with my purchase. Will definitely use Wayfair again and have recommended them to friends and family.

So far I have found the best prices for quality goodies for my new home on Wayfair. I am so happy I found this site! I've saved hundreds of $ so far with lots more shopping to do! :) Thank you Wayfair.

Got one wooden file cabinet, liked it so well ordered another. Prompt delivery although price increased. Easy assembly if you have help. Directions are by illustrations not words which can be confusingly irritating. Second one was better than first. Works well looks good.

Still haven't opened the product to set it up but it came days earlier than expected which is nice. The package was set neatly in my porch. The delivery personnel called 30 minutes prior to their arrival to let me know that they were on their way.

I was not notified twice that my couch and love seat would be delayed. I ordered and paid for them almost a month ago and by the time I receive them it will be a month. I called customer service via Wayfair and all I was told is that it's up to the shipper at this point and I'll be notified when they come in. They've been sitting in North Carolina for 10 days now. I live in Fl, I receive items from China faster than this. I am very unhappy.

I was given a delivery window. Called again the day of to let me know they were supposed to be a half hour away. By the time the sofa arrived they were over an hour and a half late. I called WayFair while waiting for them and they told me they have been calling the drivers and they are not picking up, and that they didn't know where my furniture was or if I could expect a delivery. I was told I would be called if they could get a hold of the truck. When they arrived they did not apologize for being late and proceeded to scrape and drag the sofa through my front door (my landlord is watching this happen with horror).

I had a wonderful experience with Wayfair. I loved all the pieces of furniture that I ordered and received exceptional customer service with one or two products that had imperfections.