Wayfair Reviews

I have placed numerous orders over the past year with Wayfair. Never, never, never have I experienced such great customer service. Of the 1 or 2 mishaps I experienced, this company far and above to make sure I was made right in the end. My house is 97.9% furnished by Wayfair. I will shop with them again and again. Great products, great prices, great service... Wayfair is the way to go.

I ordered an outdoor 7 piece dining set on July 23rd. I still do not have it although it evidently arrived at the local shipper on August 3rd. The estimated delivery date was August 8th. I called to inquire 2 days ago with your customer service team. I received an email saying the shipper had tried to reach out but I have no voicemail at home or on my cell. It is now August 25th. I cannot imagine a company does not follow through with the shipper they contract to be sure an item has been delivered! I spent $1,710 on this merchandise to use for the remainder of the summer. I will never purchase another item from Wayfair! AND oh, did I mention I still do not have my merchandise?

I really bought a condo and remodeled the bathroom. I order a double vanity from you and I am very disappointed. One of the sinks was cracked. When I got the new replacement it was not a sink but the top of a vanity and it was cracked.

The items I order were great. But the delivery to my home was bad. Empire Delivery Inc. had my order for two weeks in their warehouse and Wayfair customer service and supervisors try to get Empire to deliver it earlier but to no satisfaction. Wayfair should cut ties with this company. This company (Empire) is no good for Wayfair customers.

I love my new bedframe. It is beautiful and very heavy, substantial. It was easy to put together, all the pieces were present and there was no damage to the wood. My grandson and I put it together, instructions were pretty easy, took us about 2 hours.

Overall, it was a good experience. However, I was not able to get the sofa I wanted within a 2 to 3 week timeframe so I had to settle for one that was less favorable in my opinion. In any case, all orders I placed were processed and delivered, relatively undamaged, on time.

We recently bought the Beacon Street 10-drawer dresser. It shipped and arrived quickly and is solid quality. Unfortunately, the dresser arrived with some slight damage incurred during shipping. When we contacted Wayfair by email about the damage, they responded very quickly and resolved our issue to our satisfaction with no hassle whatsoever. Highly recommend Wayfair for their products and service.

Very positive experience. High quality at good price. Impressed by Wayfair customer service: accessible, friendly, knowledgeable, they follow through, and they're in the US--important to me. Nice to be kept informed accurately of delivery details... much better than other online retailers.

They lost my order of $1700 in flooring. Had no idea where it was and no solution to the problem. Job was delayed and I lost money.

Ordered several items for project. Had small issue with shipments but all were resolved to my satisfaction. I think quality and prices for products make it worthwhile but some items I purchased locally in order to save shipping time especially after construction began.

While Wayfair tried twice to deliver a lamp I ordered and both of them broke in transit, they did provide me a refund easily which was nice.

The delivery process and poor communication between Wayfair and FastLine Delivery has made me quite hesitant about ordering anything else from Wayfair. Also the fact that products that have had multiple customer complaints are still being sold makes me wonder also how much Wayfair is concerned about the quality of goods they deliver. The sofa I received was moved upstairs before I realized it was broken in several places.

At first, I was upset as delivery of the swing set I order was almost a month at the time of order, BUT I called them and explained this was a birthday present and they sped it up and delivered today the 30th. I can't thank you enough. All pieces were delivered. Thank you, I would highly recommend this company.

I ordered a shed kit from Alpine sheds by phone. The Wayfair representative was very helpful and the order went through smoothly with delivery info by email every step of the way. The delivery was delayed however due to weather and mechanical issues but all went well as the delivery team was very professional. The crate came slightly damaged but not the shed kit. One problem with the kit though, the roof sheeting and trim was sent for a 12ft shed when it should have been for a 14 ft. shed, I made some changes and except for some landscaping it's all completed. I did it by myself but two people is recommended and I would recommend it to others.

So far we've purchased almost $15,000 in furnishings from Wayfair and the most part our items have come in the stated time frame it was promised. Unfortunately some items ordered were separated and came different days which became very inconvenient when we're trying to set up a bed with only a mattress and no box spring or bed frame. Four of our items came damaged so we called and were shipped new replacement items. Two of those replacement items also came damaged. One buffet took nearly one month to arrive but then the local shipping company lost the item. I've called on 5 occasions and they were rude and promised a call back in which they never did.

Together with Wayfair's price, I like the ability to search easily and find options on their website. They also have a good selection and good process. I also like the way that it says ‘out of stock’ on the homepage so I don't find out that something isn’t available one click later. Its function works really well – I'd know if something is back in. Recently, I was working with one of their reps for some purchases that we were making and he was very helpful. We really, really like Wayfair and we've been recommending them. We've been overall happy.

In terms of the furniture I bought, I am completely satisfied about it. It was exactly as it appeared on the website. Good quality and very pretty. The only issue I had is with the company that delivered the furniture. They are hired by Wayfair but are not Wayfair. And this company delivers on very specific days and hours that did not work for me at all. They didn't work on weekends and because during the week they have an 8-4 schedule then I ended up having to postpone delivery for several weeks. Especially because I paid for white glove assembly.

The worst experience you can possibly have was with you guys. From the customer service being horrible to you guys losing my order, to lying to me about the whole ordeal... I cannot be more dissatisfied with a company... If there were 0 stars I would not even give you that. Safe to say I will never order from Wayfair ever again. Wayfair you don't have what I need should be your slogan.

Several orders. Good Experience, good customer service.

Unfortunately, my first experience with Wayfair has been terrible. I recently purchase 1k+ of items. When you place the order, the shipping date is not the actual date it will get to you. It's an estimated of how long it takes to pack. The delivery was not placed in house, although Wayfair asked via the purchase process for any notes for shipping. Those notes are ignored by the shipper or whoever Wayfair chooses to do your shipment. My first item of 3 was placed in back of my building. Quite heavy which I had to carry up the stores by myself.

When I first called for help in selecting bathroom lighting, I never expected the type of assistance that I ended up receiving. Multiple calls and emails later I finally selected lights that I love. Thank you to Terry ** for all of his help throughout the process! The customer service exceeded my expectations. He really went above and beyond.

The table did not match the photo. The delivery method was unclear and no one returned my calls from the delivery service provider.

The selection was outstanding. I was ordering for a delivery across the country from where I live, so having a national network was very helpful. Phone support was helpful in my selection. I would have appreciated more clarity about the time it would take to manufacture and deliver the pieces. The ad for the pieces I purchased said "ship in 2-3 weeks"... I was shocked when the delivery date I saw only after paying for the piece was up to 5 weeks. When I asked by phone about this, it was explained very well, but still was problematic as I would only be at the delivery location for a limited period of time. Fortunately, the pieces were delivered nearly a week earlier than the posted delivery date...whew! Problem with online orders is that it's difficult to be sure about color and some aspects of style. Thankfully, the color turned out perfect for my space.

Sofa and Love Seat color is different from picture. My complaint of missing part was never resolved.

The service was great, arrived on time. I was very impressed with the quality of the furniture.

Great selection; outstanding prices; fantastic service. We received a metal file cabinet that had a dent in it from shipping. Wayfair immediately said that a new one would be shipped and to keep the damaged one. No hassle. Amazing.

This has been the worst customer experience I have had in my entire life. 1.5 months ago I ordered a platform bed and only the headboard came. After 5 phone calls and 3 weeks, the rest of the pieces of the bed came. But, no hardware came so we can't put the bed together. Now they are telling me that it won't arrive for another week and 2 days. They can't "expedite" the screws I need to put the bed together. For all of this runaround, I have spoken to 3 managers, who failed to call/email me back and give me an update and have given me false promises. I have been sleeping on a mattress for 1.5 months and have paid for the bed in full as well as ordered thousands of dollars worth of stuff from Wayfair for my new home.

Customer service was great! During delivery somehow clips for our outdoor sectional went missing. Kathy in customer service sent them right over to us. Was extremely friendly and professional!!! Thank you.

I've shopped with Wayfair a lot. They give better customer service than any other online shopping sites. If something is wrong they correct it with no hassle. Have never been disappointed. They offer good quality for the best price. Will continue to shop there and would recommend to anyone.

The delivery personnel were courteous and handled the furniture with care. Unfortunately a leg of the chair arrived broken. I contacted Wayfair hoping for quick assistance only to be told that I would have to wait for an email for assistance from a third party. Disappointing.

The quality of the china cabinet was poor. The glasses have all multiple imperfections. The hardware is unevenly laid out. The wood has many details. On the delivery side, they do not carry any product to remove their fingerprints. A lot of styrofoam granules were left for us to pick up, and the tapes the manufacturer puts to indicate "careful with these glasses" were not fully removed and I had to deal with the remains of the tape's adhesive that was left in several parts. For the ~$1,500 we paid we expected much more.

I ordered $4900 worth of items with over 20 items being delivered. I encountered a problem with a few. The clearance items I purchased did not work. I received a mirror without a glass, a chair without screw holes and 1 side table when I ordered 2. The young lady who took this was great! Every single item had to be put together. Everything looked like it did online which was great, something's better. They only apologized for the issues and gave me 10% off. I was very disappointed with lack of empathy. Online the order said items had been delivered and they weren't so it's not accurate after placing the order. Overall I love my items but did not care for the many issues. I may or may not order again but if I do it will be small items that you can't mess up.

Dawn ** is my customer rep and I could not be any happier. She is gracious, attentive and a true professional! It is such a pleasure to deal with her!

Very pleased with the item that was delivered. It was exactly as described and quality seemed very good for the price. My only problem was the amount of time it took for delivery. It wasn't until after I called, after 5 weeks, that I was told that item was coming quite a distance. Item took over 6 weeks to arrive.

First delivery cancelled by "Dependable Express" (anything but) moments before the 4 hour window was over. Delivery company refused to fulfill later the same day or following as it meant taking a "special trip". Second delivery two days later arrived an hour and a half prior to time we were told over the telephone. The driver stated that they would return on Monday morning to redeliver. Monday came around and no driver. Tuesday the same. Tuesday night (today) we get an email saying that the now our couch would not arrive until Thursday 9/1 - two full weeks after first scheduled delivery and seven weeks after order was place. What's most astounding is that the delivery company is scheduled to bring two other pieces of furniture to our house on Thursday 8/25. What a joke - We will never order anything from Wayfair again and tell everyone we know to steer clear as well.

Ordered trestle table on 5/30, received 6/16. Had to wait to close on new house and then figured out I needed movers to bring the 225 lb table into the house to assemble. Finally got into house and ready to assemble (8/20). After spending 1 hr to open all of the boxes (too much packing material), as we waded through boxes and material we noted that THE ENTIRE HARDWARE pack was missing, 3 days to get verification that it was ordered (8/24) and now I am being told it could be up to TWO WEEKS (9/9) before I actually receive. So table sitting in middle of dining room for THREE WEEKS!!! Not the first order where parts were missing. 3 orders out of 10 are sure to have missing parts so far. DISAPPOINTED!!!

Wayfair has good pricing and I have used free financing for a year with them. Their online ordering process was also very simple and everything came in a timely manner. I was very satisfied with everything I’ve purchased from them.

My product was delivered quickly. The truck company was wonderful. Everything is beautiful!

Every encounter with Wayfair has been great. Even Customer Service issues were handled promptly and exceeded my expectations!

We were extremely pleased with our new 11 piece dining room table. It is exactly what was advertised. It took some time to assemble but was totally accomplished within several evenings. I highly recommend this product if you are looking for a large, quality dining room table.

Ordered a sofa. Had problems assembling it. Wayfair had great follow-up response to my request and sent needed replacement parts. Excellent customer service. Highly recommended.

Had a great experience through Wayfair. Bought multiple things for my new home and they arrived very timely. I had two chairs that came stained and Wayfair sent me two new ones, no questions asked. Very friendly. Very efficient and will use them again once my budget allows!

Upon receipt of patio furniture, we informed Wayfair cushion covers for the pillows (9 tot) were missing. Contacted by rep (Sabrina) and after many phone calls and emails without results - 3.5 wks, I requested another customer rep. (Katie). Within a week, I had the cushion covers delivered. I am enjoying the patio furniture. Very disappointed that it would take so long to get the problem corrected.

I was very leery about buying furniture online but Wayfair has proven to be easy and time saving while also delivering quality merchandise. After my first order was delivered I was so happy with what I received and the timely fashion that it got here. I placed at least a half a dozen more orders with Wayfair. They have yet to let me down in any way. The pictures and descriptions are very accurate and the pricing is quite reasonable. If an item required assembly I did opt in on the low fee and it was well worth it. What could have taken me hours and possible major frustration they did usually in a half hour or less and the items (which were often heavy and/or big and clumsy) were placed exactly where I wanted them. I have received many compliments already on my Wayfair purchases and have told everyone exactly where I got them. I will continue to look at Wayfair first whenever the need arises.

I bought many things from Wayfair and I loved every one of them, from a rug, lamp, bed frame, two kitchen cabinets, outdoor lights, mailbox, bar stools, and one of my most favorites -- a chandelier that is gorgeous. I'm sure there is more I can't remember. It is my favorite place to shop. I'm hooked.

When ordering a kitchen hood, sink and faucet, I had a kitchen specialist help consolidate the order and gave me suggestions. She was very helpful and I would use Wayfair again.

Pleased with furniture, delivery and ordering procedure.

Found a ceiling medallion we liked and saved it. Returned to order it a couple of weeks later and the price had gone up by $40. Very disappointing.

The guys delivered my 9 piece dining set. They were great and brought it into my house for me. Putting it together was a lot easier than I thought. It looks beautiful. I'm very happy with it and the great service. I will be ordering from Wayfair again.

Love, love, love Wayfair. I moved and furnished almost my whole house through Wayfair. I was not disappointed with anything I purchased. There was one mistake on an item I purchased but customer service contacted me right away. I made the wrong piece work for me . Recommend them highly.

This is my first experience ordering furniture online, and will admit I was very hesitant to do so. I chose Wayfair due to the stellar ratings they had online, and they did not disappoint. Everything arrived in good condition, and was easy to set up. Looks great too.

Website layout is great and lots of info. Shipping speed is fast and the post-sales customer service is wonderful as well.

Items came within two weeks. Excellent delivery.

I was charged shipping when Wayfair advertises that everything ships free. Especially everything big. I just spent about $8K with Wayfair and called them. The gal was apologetic but mentioned that when you have freight items they charge. It was taken care of but not after some back and forth and arguing with her that my KING bed shipped free and was bigger than the full size bed.

Representatives are knowledgeable and helpful in making orders and selecting items.

I have ordered quite a bit with Wayfair's over the last year as we bought a new house. They are always helpful with questions and problem solving. Most of the products have been well received as well.

I have ordered several things from Wayfair and have been pleased all my purchases! Returns seems like they might be a hassle as return shipping can add up. My only suggestion is be sure you want the item. Otherwise love Wayfair!!

I ordered a Cosmo brand free standing range and hood as well as a Frigidaire dishwasher on July 9th. I was concerned about a few things because delivery to my neighborhood can be a challenge due to narrow streets, and I was not familiar with the Cosmo brand. I needed it installed and delivered, and I was also concerned about turnaround time as being without a stove is costly when you have to eat out more often. The woman who took my order, Mandy, assured me they had delivered many Cosmo stoves with great success and convinced me should would be with me every step of the way.

I love love love my loveseats recliners. Perfect. The color red was exactly as I saw on order and the White Glove Delivery was so pleasant. Order came on time. I was notified when delivery was to be made.

We have recently bought several items from Wayfair and we love it. The items were high quality and we will continue to shop for our home at Wayfair.

I ordered a Castle buffet at least 2 months ago. It has not arrived yet. On the day of expected delivery I received a phone call from their delivery partner, which I thought was them notifying me of their "30 minute" arrival time. No such luck. The call was to let me know that the item that was to be delivered to me was NOT the buffet, but two chairs. The item had been in CA for almost three weeks waiting for the final leg of the journey (about 2 hours from my home). I had tracked this item daily since I had ordered it and was surprised at how long it set in a warehouse at each leg.

I can confirm what others say about Wayfair's excellent customer service. They have been very responsive and timely with me. I suggest anyone thinking about purchasing through Wayfair dig around for a 10% off coupon, which are all over. They messed up my bill. The website didn't apply the discount, and I had to call in the order to get the coupon to work. The representative then messed up the math and did some bizarre 8.62% discount. He subtracted 10% of shipping from 10% off total. Weird. But weirder yet is they tried charging for shipping even though they say it is free.

I love all the products, the app, the ease of ordering, the delivery, and the quality. It's a great one stop shop.

The customer service at Wayfair is fabulous and basically they are second to none! The overall experience of purchasing several items for a new home has been extremely positive & trouble-free. I am a person who does not enjoy "shopping" and this entire experience has been an absolute pleasure!

Let me start by saying, it takes a whole lot for me to get frustrated with bad customer service. I am on my third separate nightmare with Wayfair. It began with my very first order when I started up my account to purchase a large amount of furniture for some company housing. I first called American Express to let them know I would be placing a large order and they told me no problem.

I loved the first batch of furniture that arrived, but the second bedroom set was on back order. We waited 2 months and still hasn't arrived. Now we are told it might be another month before it arrives in your warehouse. No one knows anything when we call. Why do you sell furniture that you don't have. My daughter has to sleep on an air mattress until her set arrives.

1 of 7 items were delivered. Delay of shipping even though Wayfair mentioned it will be shipped in 1-2 days. Had to cancel the items and even after 2 weeks no one sent cancellation to my bank, so I ended up without the items and I cannot buy from different place due to the value is it still on hold until today!!!

Wanted this and it was out of stock - got a notice saying it was back... and ordered it right away!!

Great products, great selection, and great prices. All with the absolute best customer service I have ever experienced.

I love Wayfair and have ordered many times. GREAT JOB. Some tile came broken, they immediately replaced it.

My experience has always been positive. I recommend Wayfair to everyone. I purchased this year alone a sofa sectional, an ottoman, a mirror for my bedroom, a painting, bedside lamps, an accent lamp, a headboard, pole lamp and other items. Excellent service. A+++.

I ordered two of these they are great. I love the color grey. Delivery was leaving on the doorstep. This is fine if you have people to help you, otherwise pay to have them help you. The pieces are heavy. It is very easy to assemble. Another great purchase from Wayfair.

The rugs I purchased were excellently made and beautiful. Will be purchasing rugs again in the future.

Ordered 3 vanities that were well made & perfect. However, two of the three arrived damaged & I await a craftsman to hopefully repair them as new. Wait time for orders to arrive is very long, & not being able to return & receive a replacement in a quick turnaround is also distressing.

Very disappointed, with shipment, damaged furniture, missing merchandise, delivery not on time (still waiting). I placed this order 2 months ago and still I have not a complete set!!! Summer is almost over!!! Unacceptable!!!

My overall experience with Wayfair has been nothing short of outstanding. The quality of the items that I have purchased is top notch, the prices are very competitive, and the customer service is awesome. I received a recent order that was damaged in transit, Wayfair immediately sent me a replacement with a no hassle return on the damaged item. I will continue to shop with Wayfair and make them my first shopping choice.

Everything was great. We love both tables. We feel the quality, customer service, price and delivery were great! Thank you.

The couch was very nice. It just took forever to get it. Also, when it was delivered, it was not unwrapped. Not sure if they were supposed to do that.

They brought me the wrong item - a shower base instead of a shower. It caused delay of my bathroom renovation. Horrible customer service. Never received the shower I ordered. Will never order from Wayfair again.

Delivery was poor. Boxes broken, delivery personnel unhelpful and negative about Wayfair. Then pieces of our package were missing and we have yet to receive them. It's been over a month. Extremely unhappy.

I purchased from Wayfair for their price, and also, their customer service was very good. The only thing is that there was a product advertised as available, and after I made the purchase, I got an email saying it was not available and has been discontinued. I then had to call customer service to get my refund. That should be corrected. First of all, it shouldn’t be advertised on the site as available. And then, the product that has been chosen should be marked. If it’s found not to be available, they shouldn’t ask the customer to pay for it and then a week later, tell the customer that it’s not available. The customer has to call and get a refund because it's not an automatic refund.

Wayfair stood out because of their free delivery, nice product, and good prices, a whole bunch of things. The only problem was we ordered big furniture and the delivery team told me that it arrived and I had to be home. You should be prepared for a very sudden delivery of the large item. Nevertheless, it was a really good experience, the free delivery is great, the furniture seems to be very high quality and we haven't had any problems with it.

We recently purchased a large bathroom vanity with countertop and mirror from Wayfair. We've previously purchased several things from Wayfair and although we've received a few items partially damaged, customer service was able to send us replacement parts for the items. After having this vanity delivered inside of our home, we were very disappointed in the quality of the item. It looks to us like it is just a low quality item with a careless, terrible paint job and many (mostly black) marks. The color underneath is very visible in several places, there are many rough patches that you cannot only feel but they're also noticeable to the eye. In addition, there are many black scuff marks. None of this is limited to a single part of the vanity. The damage is on the cabinet doors, drawers, and along the vanity itself.

To start, I have ordered a lot of items from Wayfair lately and the delivery was fine. This particular delivery was so annoying and frustrating, it negated all the good experiences. It started with an email stating 1 of my items is missing. I replied for clarification and received no response. The next day I received another email stating that my items will be delivered on the scheduled day. Shortly after it was scheduled to arrive, I received an email that the order was attempted to be delivered and no one was home (not the case). I got someone on the line and found the items were not shipped and the automated email went out (I really cannot explain this as I still don't understand). I was told a tracer will placed on the missing item and the rest of the items will be held and shipped all at once.

Excellent product. Prompt and courteous delivery. Couldn't ask for more.

I received a defective rug and Wayfair agreed to send one to me. Then the problems started. I have exchanged 7 emails trying to arrange this return. They notify me on August 19 that they're scheduling a pick up on August 16. That's only one example of the terrible service I've received. They still don't have it straightened out and I'm growing weary dealing with them. I think I've ordered my last item from Wayfair. And the replacement rug? Haven't received it.

Everything was good with Wayfair. It was easy ordering but I wish things would get delivered faster. Also, when I finally got around to unpacking the furniture, one of the nightstands I’ve ordered from them was missing the front leg and the bolt for it. Everything else was there though including the other nightstand and the dressers.

I expected the delivery to be sooner. Other than that, I was pleased with product.

"Wayfair's got you covered", I think it should be "they've got their hand in your pocket" instead. Great deals??? Where are they Wayfair??? Was looking for a vanity for a recent renovation on wayfair.com, the one's I was interested in were $600 and up. The same on wayfair.ca were THREE TIMES the price, $1800 and up!!! I then was looking for two Kohler 1-piece toilets, one in white and the other in biscuit, no deals again at Wayfair. Called their customer service line and asked why are the prices so WAY OUT THERE, they hung up on me!!! I will not be shopping at Wayfair any time soon!!!

Wayfair advertised a set of two chairs on eBay. I purchased the items, they responded, thanked me for my purchase, sent me confirmation my 2 chairs sent. They only sent one. They initially claimed the ad was for one chair only. I did some investigating and have proof they revised this ad over 100 times. I told them I did not want a refund, I wanted the second chair shipped and they should honor their ad. They made me miserable arguing with them and they insisted I ship the one chair back and only then would I get a refund. It was a huge hassle for me as a consumer to disassemble product, make a new box, buy tape, arrange shipping, all the while feeling very cheated and mislead. I began to wonder how many other people they have done this to. Then I got an email from eBay that Wayfair was canceling my transaction.

I have only ordered 2 actual pieces of furniture from Wayfair and both ended up in the garbage pile in front of my house, at Wayfair's request. In the first instance, an expensive decorative table arrived in shambles and would barely stand on 4 legs or hold any weight. Clearly, it was not salvageable. In the second instance, a bed I had spent days shopping for online, waited almost a month to receive and expected to sleep in the day after it arrived - was instead delivered without 1 of the 3 boxes of pieces required for assembly. A headboard and 2 footboards arrived - but no sideboards or slats. Upon this discovery, I immediately requested for the missing parts to be sent - thus, completing my order. The response to this by Wayfair was "sorry, we will not fulfill that request - we can refund you and you can throw away the (perfectly good pieces of the) bed." On what planet is this good business?

Great pricing on nice quality patio sets. Shipping as indicated. I'm pretty impressed.

Everything went fine with Wayfair except when I responded to the email they sent me, no one ever responded back about the fact that they broke one of my pots by my front door when they left the bed.

My family and I just moved into a new house. We ordered a living room set and dining room set, a king size bed set and dresser, as well as several other items. I received the dining table set first which was damaged. The table top was distorted and one of the chairs, also the bench wasn't as depicted or described. It should have had a wood stained seat with white legs and the bench I have received was all white. I complained about the table and was sent a replacement table top. All the other furniture was damaged upon receipt. I have a family and do not have time to be on the phone all day complaining about the black marks all over my king size bed set, that also had a broken leg behind the headboard. My husband reinforced it but it looks like crap and it's brand new.

Amazing furnish! I loved everything about my furniture (except for a major flaw in one of my items). Very chic and comfortable, really get your money's worth out of shopping on here! Thank you so much!

Question about vinyl plank flooring install, because the description said floating/click lock and glue down. The rep researched and said it could be either. Someone else ordered 12 boxes for me and I'm waiting on mine (back ordered). It is floating/click lock, I'm pleased.

On Thursday, 08/18/16 we received 2 Pandora recliners. We had ordered electric recliners and those that were delivered were manual. The manual chairs were left here and we are still waiting for word when the correct ones will be delivered. We cannot use the manual chairs due to health conditions so the reclining feature does not work for us. Have emailed to Leandra ** requesting some kind of compensation and expedited delivery. She offered $300 credit but did not address the issue of replacing the chairs at all. Very frustrating as I had to take a day off of work to receive the chairs only to find out they are not what we want or need. Would appreciate any help you can offer to get this resolved!

Wayfair has lots of different options at reasonable prices. The availability of items was fairly good for the most things that I ordered. The cost was comparable and the quality has been good thus far. They didn’t take care of a concern I sent regarding delivery, but the rep called independently for something else and she was good. It was very positive experience overall.

I have spent around $6,000 at Wayfair. I could not find the decor that I wanted at any store except Wayfair. I know you are taking a chance when you buy a product without seeing it in person. I did have to return a couple of big items, not because they were bad, but because the color was not right. I am happy with all the products that I received.

Great customer service. We recently order a sectional furniture and arrived at time given to deliver by company. Very satisfied with products that they sell and totally recommend service to friends and family. And great deals always happening everyday.

After reading several dozen positive reviews I decided to do something I never do & made a rather large purchase all at once opposed to making one initial purchase in order to review the merchandise. I was very happy when my first chair & table arrived only a week later, however a bit misled since all the reviews said it took only two days for arrival. I did make a big order & everything arrived in good condition in about two weeks time except for my bed and sofa, which I really needed due to the fact I am disabled. My bed took a month to arrive & seemed to get lost in transit, however, Wayfair was very helpful in locating it & getting it back on its way.

I ordered 150 sq. ft. of the tile and later on I found I needed two more boxes. The original order arrived timely. The current order arrived one day late and only one box of tile was included in the order. When I called, it takes one day to research (it's Friday) - when am I going to get the order complete and by when? I had the labor ready for this weekend. The shipment was only for one box see attached file. Please resolve the issue ASAP.

Wayfair was showing couches that I really needed and wanted that were similar to the ones we had at home. We couldn’t find them somewhere so I ordered on July 18th, and they were supposed to receive them by August 24th. They sent me an email stating that it’s been delayed and now we're looking at Sept. 15. I’m totally disappointed because the reps were fast enough to help me take my order in and now, they’re not fulfilling their part. It's going to be two months to wait for the stuff so I’m not very happy with them. Additionally, they’re still going to charge me for all kinds of stuff and I’m waiting for them to call me. I might have to cancel the order and go somewhere else.

After ordering a rocker recliner only the seat was delivered but Wayfair was awesome and sent out a whole new rocker recliner and sent out someone to pick up the seat we had. They were right on top of everything and we ended up with a very nice rocker recliner. It is just what I was looking for and I will continue to shop at Wayfair!

I really disappointed their service. I don't recommend this site AT ALL!! I order a sofa and it took 3 months to get it. During 3 months, it was backordered once but did not inform me about it. Finally I got it but it is totally different from what I saw on the website. Please don't waste your time on this site. Even one star is too much for them.

I was contacted by a local delivery service late afternoon on the 19th and they set up delivery for the following day. The sectional is a slightly different color than the photo but it is very nice.

Ordered chairs in April. Learned in August that product discontinued.

I had ordered this dinette set and it was the nicest piece of furniture. I was very surprise of the quantity of the set. The delivery was quick and on time. But they didn't let me examine the set before taking off. I am very happy with my stuff.

I have responded to the shipping inquiry. I ordered 2 vanities in July, I'm unable to find the order number at this time but one of the vanities is unlevel and rocks. Also one of the pulls has broken off already. I had to install to stay on contractor's schedule. I have tried to resolve the rocking issue myself, by putting something under one of the legs but didn't work. Probably won't order again for the next bathroom I have scheduled.

Great customer service and great product. I was extremely happy with the vanity, top, mirror and sinks that I had ordered.

The process of ordering our spa from Wayfair went very smooth. Great price, it was exactly as pictured, & the jets are stronger than expected. The waterfall & changing lights are amazing. Set up was a breeze! Thx Wayfair???

Tile look not the same in the picture when I purchase. Bathroom vent and bathroom shower door not arrive. So terrible and getting my project delay and caused me lose a lot of money.

I've had nothing but positive experiences purchasing from Wayfair thus far.

Easy ordering! On time delivery! Very pleased with the quality of the products!

I purchased 2 Bestar closet organizer when I turned a bedroom into a walk-in closet. They came delivered on a pallet. The boxes are extremely heavy but we carried them upstairs. OMG. Are they gorgeous? Extremely well built and putting them together was a breeze. I am beyond happy with the quality and would order them again if I had a place to put them. Great value! And very versatile.

I was dissatisfied with my purchase as the item did not look and feel as described. Wayfair handled the situation promptly and scheduled a return of the item the very next day. I appreciate that level of customer service.

I paid extra to have home delivery and setup. Delivery company was a no call no show. Have contacted Wayfair twice regarding my dissatisfaction with no return communication.

We recently ordered a significant amount of outdoor items from Wayfair. A few items were reduced in price a day or two after ordering and when we requested a price adjustment they were not cooperative and were unwilling to talk to us. Most retailers have more consumer friendly policies that would encourage you to purchase from them again. I most definitely will not buy from them and I will not recommend shopping with them. There is a reason that their stock just plunged, given losses and they wiped out $600 million in market value in one day. People are not going to come back to such a bad apple.

This was not a cheap bed and being made in China the quality was lacking. Thank goodness my husband is handy. I don't really understand what he had to do but he wound up welding a piece that was not produced correctly. Bed is beautiful looking but better care for the price in quality assurance.

The item shipped promptly and arrived on job site. As per conversations with Wayfair reps. we made work arrangements to be present for the delivery. We were not contacted as told, however, the entire situation was rectified by Kathy. Thanks.

I ordered a sleeper sofa and chaise for what I thought was a very reasonable price. Paid for with credit card. Order invoice was sent to me in an e-mail. I was very happy. Next day I received an e-mail that my order was canceled. There was no explanation. I called the next day and was told that there was something wrong with the pricing and they could cancel any time they wanted. I asked to speak to a supervisor and was told the item was "out of stock" and he couldn't work with me for pricing until it was back in stock which would be in October. I am thoroughly disgusted with this company. They should have made good on this sale!!

Natural Fancy Silk Roses. Photo was very misleading.

I had used Wayfair in the past and my earlier experiences with them were very positive. The products they carry seemed to be of high quality and their delivery service is always excellent. The online ordering process was quite easy. The furniture that I got from them recently won't be installed till next week, but everything got here in one piece and in great condition, so that was great. I've been very satisfied with Wayfair and will be back there again.

Have ordered quite a few things from Wayfair and everything I received is awesome quality!!! Only once did I receive a wrong order (it happens) and the customer service to solve the problem was top notch. I AM A CUSTOMER FOR LIFE!

Rowan Swivel Glider Arm Chair by Tory Furniture - Nice quality piece of furniture. Swivel and rocking features are just perfect. Order, tracking and delivery process by Wayfair was excellent.

Not only do they deceive you in the ad, they don't mention that the side bookshelves are "sold separately." When asked why the don't show just the bed, rep said, "It looks plain by itself so we put the bookshelves in to make it look better." The size of the bed they sell you includes the bookcases so it is even more deceiving. I should have read all the horrible reviews. Do not buy anything from Wayfair as their own installer says their products are bad quality!

I have been waiting since June for an order placed.

I am very pleased with Wayfair. I use that company for 3 years now and it's always a pleasure to work with them. I will recommend Wayfair strongly above a lot of other online shopping. Easy to return or exchange, nice and helpful people on the phone.

We are very happy with the entire process of the purchase, delivery and install. My husband assembled it by himself without any problems. He did it over a week keeping all the parts spread out in our garage. It's only been up for a few days so I can't speak to the quality besides saying it seems very well made. Hopefully it will stand the test of time and hard play!

I ordered quite a few things from Wayfair, bed, dresser set, rug and wine rack. I have been pretty happy with everything. The large dresser I received had a bit of damage where something broke through the box and punctured the front of the drawer, but it was not bad. All in all, I am pretty satisfied.

Avalon bedroom set. One of the worst experiences I ever had. I still have a stained bench that was delivered to me. I ended up canceling some pieces of the set and brought it somewhere else. It took a month to get a bed. I will never do it again! Order online!

I recently purchased an area rug from Wayfair. I made my payment and received a confirmation email for my purchase. The next day they sent me an email saying that there was an error on the price and they wouldn't be shipping the rug and would refund me my payment and offer me a code for 15% off of another purchase. I replied to customer service, politely letting them know that I have 20 years of retail experience and any business I've ever encountered would honor the listed price on the item, especially since the sale was already confirmed.

Really like the patio furniture I ordered. Like the ease of ordering and the communication emails about my order while waiting for delivery.

The first order came damaged and the second order that just came today was also damaged. I ended up having them assemble the bed using the original damaged rails since the "new" rails were completely ** (excuse the language). I don't ever recommend buying furniture from Wayfair and will contact you tonight by phone about this matter.

Excellent service and quality. Thank you!

I was very impressed with the options offered by the site and even more impressed with my service. People love the chairs and they look amazing. Arrived as scheduled. Will be back to shop some more.

Terrific customer service! Cheerful, knowledgeable and courteous staff. Three cheers for Wayfair!

I was able to find everything I needed and wanted to make my house feel like a home. It was a one stop shop with easy to use features which made the overall experience smooth and effortless. Can't wait to order from them again as they will be my first choice! :)

Very, very satisfied. Will not hesitate to buy there again. We will also recommend to friends & family.

I started renovations on my home several years ago. Simultaneously I leased 1000 ft.² office. I began purchasing from Wayfair and Joss And Main for my home use and simultaneously started ordering rugs wall decorations and other items from my office space. A young woman at Wayfair asked me if I was purchasing for my office which at that time I was. She then proceeded to connect me with a business manager. At that time I wasn't sure why I would need a business manager. I thought it was for tax reasons but in retrospect I realize you get a discount if you order it for your business. Have now bought the building I was formally renting from and I am redoing the upstairs. I order two pictures for the common area that I will be renting two other business people. I received an email from David ** that they have analyzed my purchasing history and he could no longer help me because the company deemed me only purchasing for my home.

I ordered a loveseat and a sofa and waited 3.5 weeks for the loveseat to be delivered. I took time off work to wait for it and received the "right" couch but in a much different color than the one I ordered online. I called customer service to have it returned and was told I would have to pay $100 to send it back. I don't think so. My customer service rep kindly waived that fee without protest.

I would definitely recommend Wayfair to anyone. They were so helpful in finding just what we were looking for. We wanted a casual breakfast room set with 6 chairs. Wayfair was able to find them for us. The chairs have arms, are on casters, and tilt back slightly. They are perfect for casual dining and/or playing games. Thank you Wayfair. We LOVE our breakfast room now!

The person helping was pleasant and very helpful. I've purchase many items in the past year and have been happy with all!!!

When shopping for my home, my first stop is always Wayfair. No matter what I'm looking for, whether it be a small kitchen utensil or a major furniture piece, Wayfair always has a stunning selection of items in every price point. No matter what my budget is, no matter what style I'm shopping for, Wayfair never disappoints.

I just moved to a new home, and needed a few pieces of furniture. First, the selection that Wayfair has is amazing! I found 2 side chairs and an entryway table. They were delivered packaged well in a timely manner. The legs needed to be put on, which were easy to do. I really like my new furniture, it looks great and was as described. Many compliments have been given about them. I will continue to browse Wayfair and order my next purchases from them.

I ordered a patio table and chairs from Wayfair. When the package arrived the tabletop frame and one chair was damaged. I requested only those parts and Wayfair sent me a whole new set and I did not have to deal with returning the damaged one. This is my fourth order from Wayfair and everything else including a hide a bed and two patio sitting groups arrived in perfect condition and I love both. Thank you.

I would highly recommend using Wayfair! I ordered our patio furniture (sitting area and dining set) from Wayfair. I found the product descriptions to be true and was very pleased with the quality for the money.

The quality is not that good like appears in the page. The material will not last long in my backyard. Too much money for the quality and too much to return. We stack w/ furniture and we don't like. I will not recommend the company products at all. Sorry it's the truth.

I ordered a platform bed and a coffee table last week. Both are already here. Easy installation, good quality and great price!

Hope you never have to return an item to Wayfair. What a nightmare! You have to go online and send in a request. They never got back to me so one week later I got on chat with them. They gave me an address to return and then I have to go back online and give them the shipping company and tracking number. They could use some training from Amazon! WHAT A HASSLE!!!

I have loved my Wayfair experience. I have had several orders and they have gone well and the one that has an issue is being fix right away.

Hi Mayfair, I have been getting Mayfair for the last 4 months and everything was fine, but when I got the loft bed it was not what I ordered. It looked small. It was not for my grandson which he will be 10. Everything was fine I am so pleased with everything the wash cloths .sheets. vacuum candy. The chair and the rug was so beautiful. So, keep it up!

I am very pleased with the quality of my new Hooker Console cabinet. The size fits perfectly for where I wanted it and the description was spot on. I will definitely look for this brand of furniture in future purchases.

We recently moved to a much warmer climate and needed several items for our new home which I was able to find on Wayfair.com. I was working within a budget and Wayfair allowed me to not only fulfill my wish list but to add a few other items. I ordered multiple times and everything was delivered on schedule and in perfect condition. All items, including bar stools, bed, and outdoor conversation set were all easy to assemble. I highly recommend Wayfair to anyone as a great value and outstanding quality.

It arrived on time and was a very good quality piece. I wish there had been more communication from the shipping companies as it changed hands.

Love the comfort and size of the Portland Section. I only wish that I could find a recliner to match that would have the same comfort level and same name brand.

Amazing customer service. I thought I only could order online, but was amazed when I called customer service that not only are the able to answer my questions, but also able to take my order over the phone. The experience was amazing.

We ordered four sets of exterior lounge furniture for a commercial project in Washington DC. It took a month to ship and when it arrived Wayfair had only sent us one set out of four. We have a major event planned next week and we will be short of seating. The issue is still not resolved. Very disappointed!

Overall experience was good. I like the selection Wayfair has, though their prices are not the lowest for the same items on other sites. I would order from Wayfair again, but would definitely look around.

Our experience with Wayfair has always been great. This is the first time we have had a delivery that we paid to have the product assembled. Very "Thankful" and "Pleased" that we did this... The two gentlemen that delivered our product and assembled it were thorough and worked hard to please. Thank you kind Sirs!!! We know it was extremely hot outside when they arrived a bit later than expected (due to no fault of their own because of previous delivers that were a bit more time consuming for them). They did an awesome job!!! Thank you too WAYFAIR for carrying the products that you do. Always love looking at your site for different ideas!!!

I have bought multiple products from Wayfair and am totally satisfied, would surely recommend a friend.

We bought two counter stools, a runner, a large rug, and a Shark vacuum from Wayfair, and are pleased with our selections. Rugs are thick and well-made. The counter stools are sturdy and comfortable. We will shop at Wayfair in the future.

July 27, 2016 I was notified via phone and email that the bed would be delivered between 11am and 3pm. 3:10 I called and was told they would be there in 1.5 hours. I asked to speak to a manager and was sent to voicemail. I called back and asked to speak to a manager and was told he would call me. 3:20 I used the online chat to try to solve the problem and was told I would be notified in 24 hours. 4:30 I called and spoke to Dylan ** - he said he called the driver and the driver hung up on him. He was unable to provide me with any information and said they are open until 7:00 pm.

When I placed my order it was supposed to come late July, then it was changed to Aug. 16th and now I won't get it until Jan. when summer is over. Customer service wasn't much help and I could have saved my time. I would not recommend them.

Called when I did not receive the coaster set I ordered and they said they would send me one. All is working out fine.

So far, I have been very happy with my purchases and items delivered. Good quality for the price, and delivered on time.

I love Wayfair! We ordered our King bed, two nightstands, a dresser, and an entry way table. All items arrived within the shipping time they described and without any damage! I was actually really impressed with the overall experience and quality of their products. It's always tough buying things online and not being sure what you're getting in person, but we loved everything! Would definitely recommend Wayfair to anyone!

Everything went very smoothly. I had to change my delivery date and I got a call right away.

All items were as pictures, shipped fast, and in great condition. Will order from Wayfair again!

Wayfair satisfied my expectations in every way possible. Prompt response from the support team saved my project. I will definitely purchase items from this vendor in the future.

Returning coffee table that I ordered as the finish didn't match my side tables and was not listed on the website as glossy. Wayfair was very helpful and expedient about my return and refund. Looking o wayfair for a substitute now.

I ordered your Harbor View headboard and 2 nightstands for my new guest room. They were in horrible shape when they arrived. The box was in fine shape but the actual items inside looked terrible. I called customer service and was told you would replace 1 of the nightstands and send a furniture repairman out for the other nightstand and headboard. One nightstand looks like it got wet and had water damage on it. That is the one you said you would replace. The other nightstand had another paint on it. Had labels painted over on the top. It looked worse after the furniture repairman tried to fix it. The headboard looks used. The repairman tried to fix some of the bad dings but couldn't match the paint color. I am so disappointed. I spent a lot of money on this furniture and none of it is usable. I would like a refund! I have emailed my customer service contact numerous times with no response.

I have ordered a headboard, a bed-bench, bathroom bench, lots of pillows, 2 bedspreads, and maybe more, I don't remember but in all of these purchases I have been very pleased with Wayfair.

We purchased a couch set and other little things like rug stoppers. Great company.

We’re a custom home builder. We learned about Wayfair when a customer asked me to order stuff for her for one of our jobs. We’ve once returned stuff to Wayfair and it went very smoothly. It was a large package so it had to be packed together and shipped out. Everything went fine and credit was given. The people I have spoken with seemed very knowledgeable and helpful and so I’ve recommended them.

A call from Wayfair would be greatly appreciated. My issues: long delays, poor response from Delivery Specialist (MAGGIE **). Does not respond to emails and I feel like she's avoiding me. To top it off this delay cost me to lose a client. All I want is a update on the vanity that was ordered weeks ago.

We got our spa delivered when promised. The delivery company brought it to the backyard and put it right in the spot we wanted on the patio. We love the power of the jets, the temperature, the size, the lights. The customer service is top notch.

I have ordered several things from Wayfair recently. From a full bed and dresser for my son (LOVED IT!) to outdoor umbrella and patio cushions. Everything was delivered on time and was impeccable condition and just beautiful quality. Can't beat the prices for the quality. Thank you Wayfair.

Ordered a Airsprung ortho guest bed which was only a few quid cheaper than other sites. The bed/mattresses had no airsprung label at all on it, looked nothing like the picture on the website colour or quality and could feel the springs through the padding on the top of the mattress. After they allegedly got back to airsprung, apparently this is the one I ordered, even though it definitely was not. Then I was told to return it would cost me 17 pounds, so as I explained to the Wayfair customer service it's cost me 17 pound to quality check your mattress. Cheers. Won't be using you again Wayfair. Delivery was good though and so was customer service (except making me pay for the return).

Resolved several customer service problems in a mutually agreeable way. They are as nice as they can be. Basically decorated 2 new homes almost exclusively with you.

Ordered a wood/coal furnace. Great price and excellent delivery. Was delivered when promised. Furnace was in excellent condition. No problems installing. I will definitely order again from Wayfair!

Excellent customer service and product is exactly what we expected.

Excellent experience. I have received all orders in a timely manner and have been very pleased with the product being as described. Customer service responds quickly and actually follows through.

I have ordered many items in the past couple months and am very pleased. The quality has been great and I had one issue that was resolved promptly through customer service. I have already recommended your site to friends.

This review would have been 5 stars. However, due to the extremely poor delivery experience I can only give 4 stars. Wayfair did make it somewhat acceptable by offering money back on my purchase. Now to the shed kit itself. It is very easy to build if you have building experience. I built this thing by myself in 2 weekends. It turned out great and looks really nice. You have to watch the instruction video a few times or you will miss the fine points. Some of the instructions were not real clear as to the proper marking of the wood pieces to be cut, but all worked out ok. This shed does not come with shingles for the roof. That's ok because you can pick what you like, not what is given to you and that's ok. There are some nice choices out there.

I ordered a 4 person infrared sauna and not only was the shipping free but it was really fast. The carrier was beyond awesome and that never happens. They called, set up the appointment, and were right on time, and very helpful, and pleasant! The sauna is well-built and exactly as advertised and I love it! I can't say enough good things about Wayfair! Will definitely use them in the future!

Thank you so much.

Greatest place to buy with the least worry. Great value for the least price out there from the great workforce.

The woman I spoke with was very nice and treatment was fair.

Placed order for patio table July 6 and have yet to receive it. Keep getting extended delivery dates. So much for using it this summer.

I'm a builder here in Arkansas and I use Wayfair to be able to get all the stuff that I wanted at one place. Somebody reached out to me a week ago about them having a business version where I'll be able to save a little bit more, and I didn't know about that. It was a good experience overall.

I have furnished two rooms with Wayfair and I'm very happy with everything.

This has been the easiest online experience I have had purchasing the amount of products I did. Shipping was fast and customer service is superior. Thank you Wayfair!

I am a very pleased customer. Over the last month my husband and I spent over 3K shopping at Wayfair and I am happy to say that it was such a pleasant experience. We had one issues with missing screws on a stool. I called customer service and it was a pleasant surprise how well it was handled. I received the missing screw pack today. I will definitely be returning for more items as we continue to upgrade our home. Thank you Wayfair.

We've bought several items from Wayfair. Bathroom Vanity, small table, 2 Barcalounger recliners, A hand blown glass lamp, squeegee for the shower, and 480 sq ft of deck tiles. Everything was top notch, was as advertised and we had no issues. I would recommend Wayfair to anyone.

Just when you think good customer service is a thing of the past, in comes Wayfair! I have purchased many things from Wayfair for both my home and office. There are infrequent times when the item arrives damaged or a part missing and Wayfair has been 100% on the mark when it comes to rectifying the problem. I am thrilled with Wayfair!

I purchased with an original ship date of August 1st which was the reason I purchased from Wayfair. Customer Service Rep Rebecca ** contacted me with an issue and advised they will still ship the product. 3 weeks later no product, no one will return my messages.

I love this furniture. I recently changed my office to my bedroom. This is the most beautiful cherry furniture, and it matches my cherry bedroom furniture. If you have a small room, don't get this desk. It is 5'7" long. The shelves had a narrow profile and was large enough for me to place my 46" flat screen tv on. Both pieces have transformed my bedroom office to exactly what I've been dreaming of.

Nice people in the phone, competent prices, nice people on delivery.

I was told one time that my table set was supposed to be coming on one day & I planned a party for the day after. But the day of supposed delivery, they called and cancelled and had me wait 2 weeks for a new date. Then the day of this scheduled delivery, they told me they were coming between 10-2 just to later tell me that it was changed to 12-4. Now it's 4:30 and no table. Wayfair gave me $200 for the inconvenience but that was a $900 table that I ordered 2-3 months ago. I wanted my money back but the table was already coming so I just decided to not order anything else big from Wayfair.