Wayfair Reviews

I have ordered a few beds, a sectional and a coffee table from Wayfair. I have been extremely happy with the quality of every purchase. I look forward to making many more orders in the future. You can't beat shopping from the couch and not having to pay a dime for delivery! :)

I ordered a stainless steel sink, faucet, soap pump, garbage disposal and drain. I got everything I ordered in 2 days and it was everything I wanted. Love it all. Thanks!

I am so pleased by your service. Service was very quick. I received a phone call by your company and 2 days later I received my purchases. I will be shopping with y'all again. Thanks for the fast service.

I placed an order on 9/11 for my son's full size bed frame. The price was really good so I went ahead and placed the order. This was my second time ordering from Wayfair, my first order was delivered without a problem. On this order I received an email informing me the item had shipped and I would be contacted with a delivery date. That was the last I heard from anyone - On 9/19 I called Wayfair and was told they had shipped it to be delivered and they would find out what was the issue and email with the results. 24 hours later I had to call back - no email, no call just nothing. Again they could provide no information on when the delivery would take place. I am just fed up with the lack of any real answers - so I asked to cancel the order. The representative told me I could NOT cancel the order because it had been shipped already.

We are building a new house in Montana and have used Wayfair almost exclusively for lighting, sinks, faucets, furniture, carpets and other household goods. The variety and price are great. Website easy to use. Packing, shipping, and receiving have always been reliable. We have strongly suggested the Wayfair site to all your friends. Job well done.

I'm new to Wayfair and have ordered platform beds, faux fur pillows, gazing balls, sheets, and am FAR from done! I have a new house to transform into a home and can't wait to see what's next. Easy ordering and fast delivery. What more could a girl want?

I ordered an end table that arrived damaged. Instead of returning the item I was told to discard it myself. I understand that it's cheaper for you if I dispose of it, but I have to pay for my trash and it's therefore not convenient for me. Customer service was no help. I'm very unhappy with the outcome.

I've used Wayfair several times without issue. This time however, it seemed to take a great deal of time for delivery. Once received I noticed a seat cushion was damaged so I called to get it replaced. Now I'm waiting over 3 weeks for the replacement cushion.

My ordering experience was great. Delivery went as planned with no problem and the recipient loves her rocking chair - thank you. However, you guys EMAIL ME WAY TOO MUCH. Emailing me everyday is annoying and makes me want to unsubscribe.

On 9-19-2016 I went to Wayfair to purchase outdoor furniture for our business. I located a sectional with an advertised price of $173.99. I decided to purchase 2. When I clicked purchase I was directed to choose fabric which I did - some choices involved a higher price, so I selected the standard fabric which was listed as no additional charge. So far so good. Then it directed me to choose a finish - I had 3 options. All 3 options were extra $ regardless of fabric options. 1 finish was out of stock, but still had a price of $110. I contacted Wayfair customer service agent Mandi. She tried to explain the color I choose was an upgrade - I asked her what colors were included in the advertised price of $173.99, she could not tell me and proceeded to check with her manager. She responded that the company was aware of these pricing issues.

This was my third order from Wayfair and all of them have been excellent. After going through a remodel what we have ordered have helped with my decorating. Having the orders go through as well as these have has been wonderful. When we need something the first place we are looking will be Wayfair. Thank you for everything.

I ordered a sofa for my daughter's dorm and was given a delivery date that worked with our arrival date. Unfortunately, the shipping was not as stated and arrived too early. I called Wayfair and thought it was handled only to receive another notice that I needed to pick up the sofa at FedEx. And on and on it went, with each customer service agent telling me that they would take care of it. And each time I called, they would say that the previous agent didn't know what they were doing. Many hours on the phone later I got FedEx to deliver on the expected date and got a Wayfair supervisor to confirm. I asked about receiving a discount because of all the time I had to spend straightening this out and she said that she would take care of it after I received the sofa. Of course that didn't happen and then she did not respond to my emails and phone message. I just spoke with a "manager" and he said that he would refund $50 for my troubles.

We got an outdoor furniture set and it’s awesome. I’ve never had furniture shipped, and we’re so pleased with this that we’re going to get a new sectional from Wayfair. The set is really expensive but it looked like it's a good quality furniture and I like the fact that it's aluminum with a powder coat, so it’ll last for a really long time because I live about three miles from the beach and things rust with the salt water air. This was our first purchase and the process is as easy as ordering anything online. There were no problems.

I purchased a shower system back in August. I finally got around to trying to install it yesterday. It is incompatible with the curved pipe coming out of my shower. So I packed it up for return shipment. When I checked online today to see if it was eligible for return the computer indicated it was. I opened a chat session with ZACH ** and he told me that there was a 30 day return policy. He would not generate a return for the item and I could sell the item myself.

I saw Wayfair in Fixer Upper and I said I'd check them out since we need a couple of things. And I was like a captive audience because they have everything such as rugs, window covering, and I even got new lights for my kitchen. They had good prices. I also got a coupon in the mail. It was 20% off my entire purchase but it expired but when I called in, they were happy to honor it and that was really cool. Furthermore, their rep called to make sure if I liked the products that I got, if I was happy with how the items were and if they were as they appeared on the website. She was so sweet on the phone and was really nice.

Both ladies I spoke with by phone were very helpful. I asked for a swatch and the manufacturer was not able to accommodate. That's my main feedback. It would be very helpful to see fabrics and wood stains. Pleased with the products and service, just a bit of a leap of faith.

When we made our purchase we were given a delivery time frame. Once our final day came w/out hearing anything, we received a new date a week away. I emailed Wayfair and received one generic response after another, which was aggravating. The most unreal issue was that the sofa supposedly came from California to Tennessee in only 3 days, but then they couldn't get it from Tennessee to Ohio w/in a week and a 1/2!

I will start off by saying the mattress is extremely comfortable and what I thought it would be when I ordered it although it did it come with a pink stain. Not sure where it came from but I guess once you put sheets over it you can't notice it. But at the same time I feel like I should receive a refund because I shouldn't receive something in the mail that is stain and I already had an issue with my bedframe being smashed in when I received it.

I love, love, love Wayfair. The products that they have are so unique and everybody else don’t have ‘em. They had a 70% sale and it was wonderful. Their online ordering process is very, very easy. I just go on the website and pick what I want. It knows who I am and the card. I also have a Wayfair card so it asks me if I want the card so I check card and go on to there. I like my purchase delivered to the house, although on my recent order, they got a little bit mixed up because we just moved in from one house to the other. I wanted everything to go to the new house, but we finally got it straightened out. In fact, I've put it up the bed yesterday and it’s so nice-looking, sleek, and modern. As soon as I pay everything off, I’m gonna get me some more. I love the products and I look at their website all the time.

The Sweet Heart Dresser is beautiful. I love all the little details that went into making this an understated beauty. The drawers are spacious enough for growing children. However, we have only had this piece for three weeks and one of the bottom drawers does not push in all the way on one side. Also, I wish that Wayfair offered a service to unpack and haul away the packing material. The added expense would be well worth the money.

My order was charged twice. Wayfair had no explanation which resulted in overdraft fees from my account. Also, ordered curtains and expected delivery this week but went on back order not to be shipped until December. I was told money wouldn't be drafted until shipped but got drafted 2 days ago and still no email about shipment. Very disappointed!

Ordering from Wayfair was easy; delivery was on time and the stools were packaged well. I think the metal finish on one of the stools (chair seat back) could have been smoother, but that is not the fault of Wayfair.

We just bought a property in Pittsburg but we were keeping the one in Nebraska as well so I needed some new things. It's easy to get around Wayfair's website and find what I need. I liked the convenience and selections. The pricing is economical, items look nice and the quality seems good from what we’ve received. We have a couple of pieces in our garage because it’s chaotic here and they haven’t been moved in yet because we don’t have help. Some of our neighbors had been by and they’re like, “That’s a really nice looking sofa. And that chair, well, that’s comfortable. Where did you get this?” “We got it off of Wayfair."

I was very nervous ordering a large purchase from a website and unfortunately the item that was delivered wasn't the correct item, but Wayfair.com was amazing. They were very responsive and handled the situation quickly and efficiently. My wife and I will not hesitate to order from Wayfair.com again.

I have been totally thrilled with the bar stools that I ordered. I ordered 2. Loved them. And then I decided to order one more. Now, I hope to order one more!!! Ok, I should have probably ordered 4 right off the bat. Anyhow, Wayfair kept me up to date regarding the status of each order. They arrived ready to use and are very attractive.

Earlier this week, I had a delightful conversation with Jocelyn (in sales). She tried her best to help me place an order for tiles (on sale) and VersaBond. Imagine my disappointment when she informed me that Wayfair no longer ships tiles for free. This, regardless of the fact that Wayfair's website indicates free shipping for orders exceeding $49. Jocelyn explained that this reflects the tile company's policy. While I understand that, I still feel misled, as the shipping costs put my project over budget, preventing me from proceeding with something I had spent quite a bit of time planning beforehand. So, kudos to Jocelyn: She is a great representative for your company. But miffed at Wayfair for not making this policy clear to your customers up front. Thank you.

I've paid for the items yet still don't have them! Seems to be taking an awful long time to get! The cushions came right after Labor Day but not the furniture. I likely will not order anything else after this!

The delivery was fine and box looked well. When we opened and put together back legs are a little slanted and bottom of chair was ripped up had to staple it up because you could see from side. It was a gift for my mom or I would have not done all that and just returned it. We wanted to have it set up for a gift. Just wanted to let you know and it was my first time purchasing from you and after this experience the last.

I ordered something last month, and it hasn't come in yet. When I check stock, it says that there are several items in stock. When the item is in stock. Why the delay? I won't order from here again.

I ordered a mattress with next day shipping and received confirmation for 2 day delivery. When chatting online with rep he was very defensive and only apologized for me not understanding shipping times. Rep was very unwilling to help and only offered 10% off next purchase to end the chat. I would love for someone at corporate to contact me about this.

I ordered my sectional on August 4. After several delays, it was finally "delivered" yesterday on September 14. I say "delivered" because the largest part of the sectional was missing, as well as all the feet (because they were not attached) and 2 of the 3 throw pillows. Estimate for delivery of the replacement piece is September 30, nearly 2 months after I ordered! We'll have to see how accurate that date is, how complete it is delivered and what adjustment they will make because of the hassle.

Second time ordering and I received a damaged bed. First time I ordered bunk beds and received the wrong guard rails. The whole process took way too long, from the time I ordered and the time it took to get me the correct parts. Bad experience overall.

Had a little hiccup with delivery but upon contacting Wayfair they immediately remedied the problem. Could not ask for better customer service. One of the handles were missing for the side burner but did not catch that till a month later. Not Wayfair's fault. Will buy from them again.

I ordered a sectional for delivery on Sept. 6th. I still have not received it. They contacted me and said "Oh, so popular item. It is out of stock. It will be there Sept. 20th." Next email said "Oh, so popular... It will be there October 10th." I am disgusted as I have guests coming September 22-25th. I will never use Wayfair again. Hayneedle had the same item. I should have ordered from them.

The instructions for my bed were not correct. Took up too much time. Get this fixed ASAP. Not fair to be struggling & wasting money over YOUR mistake.

I have placed several orders through Wayfair, over the last 2 months. I have purchased a nightstand, a coffee table, a chair with ottoman, some sheets, and some other things... And all orders have been very good, fairly priced, and the furniture was quality made. No disappointments. Very Satisfied.

We have ordered numerous furnishing from Wayfair. We have been happy with everything we have ordered. A few items have had issues but Wayfair's customer service has gone above & beyond to make sure we are happy and taken care of. We do most our shopping online and Wayfair by far is the easiest to work with.

I ordered a sofa and a queen mattress from Wayfair.com. The sofa came earlier than expected, and is the most comfortable couch I have ever owned. It is slightly darker than it appeared in the photo, but it still fits in nicely with my decor. I would definitely order again. The mattress is heavenly, a gel foam which I look forward to sleeping on every night. I have a bad back, and this bed helps a lot. I am a big fan of Wayfair.

I made one order and I was then swamped with emails from Wayfair. Not good. This is the kind of business practice that will make me shop with another company.

Delivery was simply a disaster. The date the goods were to be delivered I never received a call and it never came. It was a Saturday before Labor Day, so I heard nothing from them all weekend and did not receive a call back after my voicemail. On Tuesday, I called again and they scheduled a new delivery. When they delivered that time, they were on time, but they told me they weren't supposed to deliver it into the building. I live in a condo. The building is not my home - the condo is.

I never received my order. I still have not received my order. And they cannot track my item till today. Customer service had to place a new order with an estimated arrival till October. Horrible experience being my first purchase with Wayfair. I needed this item for a scheduled event on 9/19/16. My shipment was suppose to arrive 9/14/16 between 8am-12noon. I never received it.

Could not have been more pleased with my shopping experience. I ordered a dining set and had issues with one of the chairs. Wayfair wasted no time in getting me a replacement. I was impressed with their customer service and would not hesitate to order from them again.

I ordered a patio set for my party and after 2 weeks later, I called them and they notified me that they are out of stock and my set would be delivered 2-1/2 months later. Everything was paid. I cannot imagine if something happens to my order like damage, missing item, etc. I closed my account. This happened second time. I gave them a second chance but same thing.

After giving Wayfair a try, I liked their products. I give their customer service team enormous credit. Something I'd ordered arrived damaged and I dreaded calling in and trying to get that fixed, but that experience was extremely pleasant. They are shipping me replacement parts and I'm not paying any return shipping fees though I haven't received the replacements yet. My customer service experience with Wayfair was exceptional and very rare in today's environment.

I just remodeled our house at the beach and I purchased a lot of things from Wayfair. I had to return a few things but I didn't have any problems. My most recent purchase was a six-burner range, but I was hesitant because I never saw it in person. However, I ordered major appliances online and it was super easy and delivered without any problems. I just wish that they're in Ebates since I like to go through Ebates in making purchases, but they're not.

I wanted to change my order for a different color. They said it was too late. It had left the warehouse. It was not even shipped yet. It was returned back to warehouse. Charged me $64.00 for shipping. Do not shop at Wayfair. Furniture crappy.

So far my experience with Wayfair has been fantastic! The selections were way more than I expected and the quality has been outstanding! I look forward to many more purchases as I continue to decorate my home!! Thank you Wayfair!

I ordered a coffee table and was not sure if the quality was going to be good enough vs price. I was satisfied and decided to order the matching console table. It took 5 months for this to come in stock and as a result my refurbishment project was delayed. I was also considering ordering another side table but wasn't convinced to do this but spotted a voucher code for 10% off. When I tried to use the code it did not work.

Delivered as promised in excellent condition and delivery men Andy & Ian were extremely helpful, far more than probably required. Overall totally satisfied. Would recommend Wayfair to anyone.

The chairs were delivered when they said they would be and the delivery men were courteous and polite.

I ordered a faux leather for my granddaughter's bedroom. Upon arrival, the box had a small tear. When I opened it, there was a tear in the leather material. I immediately called Wayfair Customer Service. They responded with question and sent me a replacement chair within 2 days! I had taken pictures of the tear, but they did not want them. They just wanted me happy. They asked the other chair be donated to charity. Customer Service doesn't get any better than this! I have one happy granddaughter.

White screens - I purchased these screens to hide the furnace and water heater, etc. in my laundry room. It works beautifully. The quality and color work perfectly for this purpose. There is no assembly required. I received them promptly and within days unsightly things are out of sight!

Recently purchased bunk beds which are great, but what was really great is I got them delivered in one business day. Awesome!!

After placing the order and waiting a good while to receive the sectional, only one of the two pieces was delivered. We were then told that the other half wouldn't be available for 4 months. Hard to understand why only half a sectional would've been sent in the first place.

Great customer service, delivery time was perfect. Love everything we buy from Wayfair. Great quality, great price, great customer service. Items represented accurate online.

Love the experience of ordering a large item from Wayfair! I included assembly with my order of garage cabinets and they did a great job even putting the cabinets in place. I wish they could have hung the wall cabinets but I do understand the liability. Will definitely order without fear in the future.

Excellent product and excellent service. The description was accurate, the pricing was fair, and the delivery was efficient. Wayfair is now our go-to site for so many home-related items.

Great quality, fast shipping, super customer service. Why would you buy anywhere else??? We're a customer for life and refer all our friends to Wayfair. Thank you Wayfair!!

I ordered a crib and mattress for my grandchildren. My purchase arrived three days earlier than the date quoted. The wood is beautiful. The directions for assembly were easy to follow and although it is recommended that two people are needed, I had no difficulty assembling the crib myself.

This is the second time I’ve had Wayfair deliver white glove and both the gentlemen that they sent were fine. They were extremely polite, caring about my property and they cleaned up after themselves. I had no issue with the service whatsoever except that it took them a long time and they didn’t finish the job because the instructions were lacking. I'm with an unfinished unit but their boss kept calling and telling them that they had other deliveries. I didn't want them to leave, but I became pressured by the delivery service to let these guys go and they would send someone at a later date. They’re supposed to follow up with me once they get with Wayfair and with the manufacturer. Wayfair should have a process to eliminate this problem by requiring certain levels of details in manufacturers’ assembly if they’re going to do white glove.

Wayfair had what I wanted and it was cheaper. They had good reviews too. We moved and I got a 10% off welcome to the neighborhood coupon which I used in conjunction with my purchase. The ordering process went well. I went online, found what I wanted, and ordered it. Most of what I ordered has come and they're in my house to set up. The only pieces that we’re waiting on are the large furniture pieces that have to be put in a specific room. I’m bummed about it taking a really long time to get which was not as advertised, but once we get those, we’re good.

The online ordering part was easy but I had an incomplete order with Wayfair. I still don’t have the last set of it but we’re in the process.

I ordered a duvet cover & shams and didn't love the color in person so I returned them. It was expensive to return them ($30) and this will prevent me from ordering multiple options to choose from in the future. In fact, it makes me nervous to order anything. Despite the high return costs, I was really impressed with the customer service team who I communicated with exclusively through email. The responses were fast, complete, personalized and friendly, and I got the refund I was expecting.

The bed I bought showed up broken to start. Then it took longer to get the replacement pieces than it did to get the bed. I had to talk to several people to get that debacle sorted out. Then building the bed was a fight the entire way with none of the pieces fitting together or pre-drilled holes lining up. The space for the drawer was about four inches too wide making it totally useless. This was a bad purchase and this company and the manufacturer should feel bad. If I wasn't so sick of sleeping like a crack addict on the floor I'd be demanding my money back.

I have purchased several items from Wayfair and I absolutely love this company. If anything is wrong they make it right. I ordered the platform bed, a chair, dishes and desk and love it all.

This experience will be my last with Wayfair. There was zero communication with what went wrong with the delivery of the order and I took two actual vacation days off and one changed plans on the Saturday before Labor Day (so altered vacation plans). Neither the logistics company or Wayfair customer services seemed to care at all about wasting my time or even making sure I get my order. I requested a full refund and had to follow up on that myself because even that wasn't fully processed correctly.

On August 16th I placed an order for a Utility Shed and processed as a regular delivery. The date expected was between August 25-31. I tracked the delivery and noticed it never went further than Illinois. I found out 9/8 that my shed had damages and a new delivery was set. I receive a confirmation email that my order will be delivered on 9/16 between 6:30am-10:30am. I'm fine with that, then today I receive another email informing me that my shed will arrive between 9/21-9/26. (grrr). This is pushing to the point of annoying and I doubt I will ever place another order with Wayfair. My purchase was a need to provide a shelter (plans for insulation inside) for my Sulcata Tortoise, who cannot be exposed to temperatures below 50 and with the weather quickly turning chilly at nights this is an inconvenience. I ordered in the hottest month of summer and now I can expect it after? Really? This is your best Wayfair? Signed, Unhappy customer.

My bedroom set arrived early! They brought it into the room for me! Were very nice! Unfortunately the mirror was broken when we took it out of the box. I called Wayfair and asked how to send it back. They said to keep it and they would send another one!!! Wow! How very nice. I didn't have to hassle with sending it back and got no hassle with getting a replacement! Best customer service ever!!! Thanks!

I ordered a table a month ago and was told it was lost after I had called twice. Customer service did a good job following up but it was very frustrating waiting patiently for a full month for a simple fold up table only to be told "it is lost" and the freight company could not find it. It was delivered to the destination place for local delivery to me but they could not find it!!! If I were Wayfair, that is not good enough. I would hire a different company to deliver their local goods to customers.

I waited about 3 weeks for my couch that I spent almost $1,500 dollars on to be delivered and was sent the wrong furniture. Now I have to wait another 3-4 weeks to get the correct items. All I got was $100 dollars back. Not happy.

I have ordered several things from Wayfair. I have loved everything that I have ordered from Wayfair. It usually comes before the expected arrival date. The one time something came broken I called customer service. They were very friendly and I had another one delivered quickly. I tell all my friends and family to try Wayfair.

We bought a new house in July and have placed several orders with Wayfair. We have been happy with all of the items we have ordered including rugs, a love seat, and lots of curtains. I can't recommend this enough. The service is stellar and the products are of very high quality. The phone app makes ordering very simple and items are shipped very quickly.

I've used Wayfair twice in the last month - once for dining room chairs, then another to order a table to go with the chairs. The prices are fair, the shipping was wonderful, the delivery was flawless, and all I had to do was shop and click.

We have purchased many articles from Wayfair over the past year. We have never had any issues with the orders or products. We tell friends our good experience with Wayfair.

I've now had two orders with Wayfair. One order of several bar stools and now a large area rug. Both have arrived promptly and have been as expected. Great prices too!

I had heard good things about Wayfair and purchased from them for the first time. I'd recommend them though the shipping company called and said my purchase won't be delivered today.

Wayfair has more options compared to other retailers. There were several things that were on sale. One time, we had an issue with the courier company but their customer service was helpful. They got it worked out. So far, everything was delivered faster than when they said they’ll deliver it. So, that was good.

I was looking for a Murphy bed and looked at so many sites, and Wayfair had the nicest product at the best cost. The bed was also on sale, which was a plus. Wayfair's customer service people were very good, professional, and took care of the business. The ordering process is very easy. I haven’t gotten the bed yet, but all the other things I’ve ordered have very nice quality, very good prices, and I’m real happy with all of them.

Love the look of this bed. The first order came and was damaged by FedEx so I had to send headboard back. Customer service was wonderful and sent a replacement within a week or so. I am so pleased with the beautiful bed. My guest will be very comfortable.

Ordering online was perfect. We just got the one product from Wayfair and it has some scratches on it. But they're fixing it so it's gonna be fine. It's all great.

Wayfair has good prices compared to other retailers. We got a 10% discount coupon when we changed our address when moving. The ordering process went smoothly. I went online, picked out my items, put the offer code in and it generated it. I contacted their customer service to see if we could add on one of our orders and they were fine with that. I just paid the extra $90 over the phone and everything worked out.

Our experience with Wayfair customer service was outstanding. The table we ordered had some damage and Christina ** worked with us on settling our claim. She was great! Thanks for your outstanding customer support.

I had a very negative experience. I bought from you an expensive rug (over $900). The rug arrived damaged. Immediately reported the situation (as per instructions on your website), asking to return the rug and have my money refunded. Some glitch in your website did not allow me to upload the pictures of the damaged rug. You responded that I will hear from one of your agents in a day or two, instead, four days later I got a message that you were sending me another identical rug again. When I called, you mentioned I should simply discard the old rug. When the new rug came, it was not the same I ordered, but another one that does not go with my furniture and I really dislike. I gave up trying to call and arranging the situation. So I feel I lost my $900. I will never shop from Wayfair again.

Very very disappointed with return policy. They charge half for return on item you don't like. The worse. I bought large product from Overstock. There was no charge. Overstock it's the way to go.

This was my first Wayfair.com purchase. I watched so much HGTV and saw the ads that my new house seemed like a good chance to try it out. My first order was for about $700-$800 and the second one was for about $300. I found the website easy to navigate and I thought the order process was simple and the communication emails were a nice touch. I knew when everything was coming and stuff did show up on those days.

As with all/most Wayfair products in order to have the finished product assembly requirement is necessary. The key to a successful ending is to not allow the beginning to overwhelm you. Directions are easy to follow and as long as you don't panic you will be proud of the abilities you never dreamed you possessed. The cabinet is perfect for a small bathroom with limited space and as long as you don't fill it with unnecessary items like cleaning materials there is more space than you imagined. The shelf is a bit narrow; and the cabinet is not overwhelming in size. All in all I believe the item is great on space and perfect size.

I had no problem ordering online. I haven’t opened the boxes that I bought yet but I’d recommend Wayfair.

Wayfair has competitive pricing. I like their free shipping and I also like that with some of the items I purchased, they arrived in two days. I'm very pleased with everything that we purchased so far.

I ordered and assembled TV stand on August 22, 2016. It's September 9, 2016. It was a fairly expensive product that I've paid for, and as of today I get a call from your third-party delivery service indicating that the item wouldn't fit on "their delivery truck". Which may or may not be damaged at this point. Thirdly, they now want to reschedule this for Monday. My television has been sitting on the floor since August 22. I'm not only extremely dissatisfied with the level of customer service available here, but the lack of recourse on this. Essentially you require us to wait weeks for something I could have ordered for the same price at a furniture outlet and received weeks ago. Lesson learned.

The only issue I have is with the delivery process. My order was sitting at a local warehouse for over a week before it was delivered. I was given three different delivery dates. It finally arrived after the third date. Happy with the furniture.

Very dissatisfied and disappointed with my experience. I ordered a queen sized bed and it arrived with all the major pieces missing and I was told a replacement has been sent but it was out of stock so I'm currently left with a incomplete bed and no assurance of when I will get my replacement.

When I was contacted by phone by a rep and told that since I was a Contractor building 5 homes, that "special" treatment would be given to me. When my next need arose, I sent an email to the person listed as my "rep" but has not been answered.

Wayfair had the products that I liked. Their online ordering process was very easy and user-friendly. We were happy with the product that we purchased and it shipped fairly quickly. It was all good and I was very satisfied.

A friend of mine told me about Wayfair. When I went to their website, I liked some things that they had which we didn’t see anywhere else. Also, their rep, Rebecca, was very nice. She resolved the issues that I had.

I love the area carpet. Quality is very good, and free postage is great! I will be ordering again because I saw several things I would like. I have friends that order from Wayfair. I really appreciate the help from Marsha **... she's very good. She needs a raise! Thanks.

I was very pleased with the resolution of my problem. However I really wish the couch that I purchased was what it promised to be. I'm having relatives in from out of town at the end of the month and I don't have anywhere for them to sleep. Will donate the couch to Goodwill or Salvation Army if they will accept it with the defect.

I love all three of the major items I purchased. They are excellent values for the money. It takes a while for things to arrive but the in room delivery option is great. I would happily pay more to have large items unwrapped and put exactly in place.

I was going to order a mattress and sale link didn't work. I called into to Wayfair and was greeted quickly. The rep worked hard to find the mattress I was looking for and applied the sale price accordingly. In addition a small discount was applied for the inconvenience. The order was shipped out and arrived very quickly. Packaging was perfect and the mattress is exactly as described. The service alone is reason enough to continue business and refer friends to Wayfair.

The item I received was unfortunately not as advertised--it was listed as a fully assembled piece of furniture, but it required full assembly. Customer service was incredibly helpful--both friendly and responsive. They offered to help me get the item returned for a full refund, or a discount on the incorrect item if I chose to keep it. They also assured me they would get the item listing updated so that no one else had the same unexpected surprise. All in all, while I was disappointed to receive an item not as advertised, I was impressed with the excellent customer service, and I will continue to shop with Wayfair.

Box was damaged and dirty when it arrived and main piece was missing. Took me over 20 minutes to get through to the company (instructions said to contact company not place of purchase). I pay per minute on my phone and was on the line for a little over 30 minutes. I had to order the missing piece and it should be delivered today. I took a day off just to put the thing together and was unable because of the missing piece but I then had to clean up the mess from all the Styrofoam anyways! Grrrrrrr. I was not a happy person! I wanted it to set up for last week and obviously... that didn't happen! Just the mess and the headache.

Easy to work this website. Everything was delivered on time and politely. Product was exactly as pictured and it was perfect for my new 80" tv. Great. No shipping cost.

I was very happy with the support I received. The customer service agent got right back to me and took care of the issue right away. There was a small defect in the rug I ordered, I provided pictures, and was sent a brand new rug within a week without any hassle. I would happily shop with Wayfair again!

Customer service rep Brandon ** was extremely rude in our "chat" session. The wording "buy now to unlock free shipping on all orders through October 8 is misleading." Today is an order before October 8. Brandon INSISTED it read "once you buy this item (with a shipping charge) you will unlock free shipping." He says "it tells you very plainly that is says after this purchase." That is not the appropriate tone to take with a customer. The wording is completely vague and misleading. Can't believe Wayfair would lose a customer over $4.99. There are so many online stores to choose from. I will definitely stop buying from Wayfair and AllModern and other affiliated stores.

I ordered furniture on Wayfair.ca. The order was promptly acknowledged. I received an email with tracking information within 24 hours and the item was delivered 3 days earlier than promised. While I was pleased with the merchandise, there was some damage due to insufficient packaging by their supplier. In less than 24 hours from my emails to customer service (simply using contact info on their website); I received an email from Myndi ** of the Wayfair.ca Team to say they are replacing the merchandise. I am completely impressed and satisfied. Will not hesitate to use Wayfair.ca again.

I bought things from Wayfair for the first time. I looked at other retailers and it looked like Wayfair had the best deal. Their online ordering process was also great with the reminders of tracking and shipment. It worked just fine. They have good services.

Wayfair had a good selection of items and the furniture that I got had a good price. My experience with them was easy and simple.

I went with Wayfair when I found out about the trade discount. The pictures are awesome and those really helped in understanding what the products look like. The reviews have done the same. I like the idea board, and the tracking system that lets me know where my package is have been helpful as well. There's also the part of being able to look at my old orders easily to see if I need to reorder something. I could find it rather easily. The prices are amazing, the choices are unbelievable, as well as the styles, the turnaround time, and free shipping. Every aspect of what I was looking for in the product was there.

I bought a sectional sofa in April 2016, 5 months later it is very uncomfortable to sit on it. Your back and your back side hurts. I regret buying this furniture. Never again will buy from Wayfair.

I shopped with Wayfair because I can't find anywhere else the items that they sold. However, I had a horrible experience with them. I ordered over $6,000 worth of merchandise from them. I was told by the woman who entered my order that she would be providing me with certain discounts for delivery and assembly. Instead, when I got the invoice, I found that she actually did charge me for the things that she told me she would not charge me for.

Working with Wayfair Supply has been an extremely frustrating and time-consuming experience. We are a Boston-based, 30+ year-old, non-profit with over 200 employees. Needing more space, we spent 18 months seeking out a new office and undertaking a large build-out to provide a better work environment for our employees. We were excited to be moving everyone to a larger, more open space, and expected to have everything finished and in place upon move-in. We ordered nearly 150 chairs (48 kitchen chairs, 10 kitchen stools, 84 conference room chairs, and 2 reception chairs) from Wayfair Supply, counting on them to help make the transition to our new space seamless.

We order a dining table from Wayfair, a very good brand, that it cost at least twice the price at any other store. It arrived slight damaged. Wayfair personnel were very helpful and a technician came in and fix the problem. Great Job. Thank you so much.

I've been an online customer of Wayfair for a while. Their prices are better than Overstock sometimes. The ordering process is easy. I also used to have reward points for purchases. Moreover, it was fantastic with their Customer Service. One time when I purchased, the item was damaged and the legs were broken off, and they sent me another one. There was also another damaged product that I got and they took care of that as well. We're happy with the service and the products.

I had a fire, and so I'm buying a lot of stuff from Wayfair to rebuild my house. I found these nice cupboards that are very tall. They stand up and they're cherry wood or something with a dark wooden color. I also bought a vanity for my bathroom but it was too big. So I called and asked them to send me a return receipt but I never got it. They said they sent it but it could have been that I deleted it by mistake. My son seems to think I delete too much emails anyway. So I had to call them yesterday, they resent me one right away and my son put the stuff in the mail. Their customer service reps are pretty good people and I never had any problem with anyone. Wayfair has been wonderful that's why I have recommended them.

I ordered online through Wayfair before and for our recent order, they were the only one that had the cabinet that I was looking for. The interaction with the customer service representative was good, and the ordering process was easy. However, the delivery was really poor. I paid to have my items brought in and put together, but the delivery company came and put it in the garage because the garage door was open, then left it in the box. When I told them that's not what I wanted, they said they don't put things together. I was very upset about that. I spoke to a customer care people, and after that, the experience was really good. Everybody took care of business after that.

Overall the customer service at Wayfair was satisfactory. I received a beautiful curio cabinet and am happy with the quality. However, it took at least 3 weeks to one month to arrive and upon arrival one of the glass shelves had a huge chip in it. Simple enough, I contacted Wayfair, sent pictures of the damaged shelf and they were more than happy to replace the shelf. I ordered the cabinet July 7th. I have since received more than 2 emails delaying my replacement shelf. The last email I got states that I will receive the replacement shelf by 10/12. 3 months to replace a part is unacceptable. Fortunately I am able to use the damaged shelf. In the meantime though it looks bad.

My friends and my mom use Wayfair and they had good experiences with them, plus the price made me decide to purchase from them. The process of ordering was easy. I ordered some tray tables for our media seats the other day and it was good. Because they were out of stock for a while, I signed up for the “alert me” and they alerted me when it was back in stock and I was able to order them right away. There is a little issue with one of the media seats and it’s just missing a screw but not a huge deal. I still have more to order and I was on my desktop a couple of days ago and one thing that bothered me was that the app is really good about being able to easily filter and for some reason, I wasn’t able to filter down how I want it. So, I ended up going back to my app. I don’t know if something was just wrong at the time or not.

The refrigerator arrived in a timely manner, however the delivery service (UPS) did not treat the package carefully. They DROPPED the box out of the back of a van about 9:00 pm and drag it up my driveway and left it there. When I found it the next day the box was totally destroyed and the unit scratched and dented beyond belief. I immediately called Wayfair to inform them of the issue. They were appropriately appalled and asked if I would like another to be shipped that day or a refund. They also went above and beyond to report the issue directly to UPS and have them come out to see what happened. I am so pleased with Wayfair's customer service. You have a problem, they will make it right. You will continue to receive my business and that of friends and family.

I put a table in my cart and a few hours later the price jumped by $40. Contacted customer service and was told that's how company do business. It fluctuates like this. I believe the item had a jumped in price because it was on my cart and they knew it. I was looking to buy it. I never saw this in my life... Price changing like this at any second.

I purchased a set of turquoise sheets and waited until my new mattress arrived before using the sheets. I washed and dried the sheets this morning and put them on my bed. The color looks very faded and the sheets look like I've had them for years. Also, these are not 625 thread count. There's no way. The sheets are not soft even though I used a fabric softener sheet in the dryer. I have sheets that have less thread count and they are much softer than these new sheets. Don't waste your money on these. Here is the information: Novelty, 625 Thread Count, Cotton, 4 Piece Sheet Set by Livingston Home, Qty: 1, Color: Turquoise, Size: Queen, $39.08. The only reason I bought this sheet set online is because I can't find turquoise sheets in my local stores.

I bought a coffee table from Wayfair based on positive reviews. Unfortunately when item arrived the color and quality was not what I expected. I wrote my review and send it to Wayfair. My review NEVER was published...even when I gave them a call and ask why. If you noticed in this i-net site they have ONLY positive reviews. It is really mislead the people. I will never buy from Wayfair anything anymore.

Wayfair happened to have something I thought that my client would like for a good price, and my client wanted me to order it for her. My experience hasn’t been pleasant because of people not calling me back. They said that they had set up an account for me, and I'm unable to access it. Dax was the only person who was able to really help me. He stayed on top of things and took care of me the best he could. In fact, I'm only getting the furniture because of him. Unfortunately, because I have a trade account, he sent me over to someone else.

I was told to order the playground, and it was found on Wayfair's website. My experience was quick and easy. It was very good overall.

Sofa arrived on time the delivery process was impeccable. The drivers were very courteous set up my sofa. They called in advance and the sofa is just as pictured much better quality than I expected for the price. Thank you Wayfair, I wouldn't hesitate to order the other accessories that go with the sofa.

I found the Wayfair website easy to navigate. I put in what I was looking for and voila, a bunch of them popped up. They have a wider selection of Murphy beds than I could even get locally from a custom manufacturer. That was the first thing that got me, then I found other things that I could use. I've ordered several things. Service has been great. Everything I got was on sale or reduced price. I've been very pleased so far with the quality of what has come. They update me when things are shipping out and things seem to be shipping quicker than the initial projected time, which is good because I'm getting things quicker than I expected. They come right to my door and the products are in good shape. What's not to love?

These outdoor sets made our summer and Wayfair continues to be the BEST online shopping experience for all things home related. Best customer service, best products and best summer! Thanks Wayfair!

Wayfair is a good company and their website is incredible. Everything’s in there and they said that they had in stock the item I wanted and was ready to ship so I bought it from them. The cost was great and the product was everything I wanted. They had an awesome selection and I had lots of different choices. I also received a 10% coupon because we had just moved to a new city. Everything was great up until they found out they didn’t have that item in stock. That was in July and it still hasn’t come yet. No one has ever reached out to me so I called them and received several emails from them about the product shipment being delayed. I was really disappointed. They were nice and as helpful as they could possibly be given the circumstances. But I wished they would have taken the initiative to call and let me know what was going on.

We had a bunch of furniture sent in one of the properties I manage. My on-site manager who uses Wayfair a lot searched the website and looked in some of the furniture that she wanted for the community, she picked it out and put it in the basket. I assume she matched up the stuff we had in the room that was all beat up. Then I just went online and put my credit card information there. Wayfair called us about making us a business account giving us some kind of discount. The entire process went smoothly and the delivery went fine too.

I purchased a desk through Wayfair, and though the price seemed reasonable and delivery quick, the desk was damaged when I got it. Unfortunately, I didn't realize it was damaged until I spent a couple of hours putting it together; therefore, I didn't want to take it apart and send it back. The top left corner of the desk is crushed, but I figured that would be covered with something, like a plant or file; however, when I moved it in to a different spot in my home a month of so later, I noticed that the front of the desk had an old injury that someone attempted to repair! Not happy.

I ordered three pieces on furniture for a bedroom remodel. Although it was very convenient for the furniture to come already assembled, two of the three pieces arrived extremely damaged. While Wayfair did reship the damaged pieces, they would not accept the damaged pieces so it was my responsibility to dispose of two very substantial dressers. Also it took another three weeks for reshipment of my original order. My expectation would be for Wayfair to redeliver the damaged pieces overnight or two-day delivery and remove the damaged pieces. Very disappointed in the customer service and delivery.

I bought a cabana from Wayfair. If I weren't mechanically-inclined, it’d probably be next to impossible to install. They should highlight the instructions a little bit better. But other than that, the online ordering process was simple and my experience with them has been good.

We had bought some stuff from Wayfair and we liked it. The online ordering process is nice and simple. There was one issue with the dining table and chairs we bought, but that got resolved. They are a very good company and I still go there to check stuff and order. I'm waiting for some items to come.

Delivery company was unprofessional and unorganized. After 3 scheduled deliveries all botched by delivery company I am now working for a full refund. I kept Wayfair apprised of situation and they were unable to assist.

Wayfair delivers! Items arrive well packaged to avoid damage. The items look just like their pictures online. Great selection and great prices. Where have you been all my life, Wayfair?

Initiated a large order, received great pricing, exceptional service and timely delivery of all intend. Also quickly resolved a damage issue I had on one of the desks we received. Wayfair was wonderful to work with and extremely customer focused. Thanks for everything.

Every aspect of this purchase was outstanding. The quality of the product, the speed of the processing and delivery and even the customer service in handling a small hiccup concerning the faucets was all excellent. I plan on buying from wayfair again.

We ordered a Sleeper Loveseat back on July 9. They removed $619.99 on the same day from my PayPal account. It was to be delivered within 3 weeks. They never bothered to update us except for the original "Thank you for your order". I followed up on August 3 to see what was going on. They had no tracking information on our order whatsoever. They said it was "lost", not the order but the actual sofa, because it had left the NC warehouse. After following up with a tracking specialist they re-ordered the sofa.

I ordered a patio set and told my friends about it because it was clearance price! They cancelled all our orders and said price was wrong! They offered 15% off my next purchase! They are not trustable!

I got a sofa, loveseat, and an electric fireplace from Wayfair. The online ordering process was pretty straightforward and I had no problems. We've ordered stuff online before, and in the past, we've had problems with delivery services. However, the people that Wayfair used for delivery were very nice. We were very apprehensive about having our purchases delivered, but we were pleasantly surprised.

This product is perfect for us. The wood color and finish are a near match for our kitchen island. It came fully assembled - hooray - and is solid and good quality. My only wish is that the back piece did not go all the way to the floor. We are going to need to notch it out to allow cords to remain under the unit rather than between the unit and the wall. Delivery was great. It came sooner than estimated, and we were on vacation. I contacted the delivery company and they were very accommodating - holding it until our return.

I have many orders from Wayfair. Their free shipping was amazing as I furnished our beach house two hours away with all new furnishings. One store charged me $300 to get a sofa there!!! Love Wayfair variety and abundance for shopping for just the right coastal piece. Really nice people on the phone, as well especially Trevor in Texas!!!

Wayfair's customer service is beyond awesome. Very responsive and they stay behind their name and product. If the customer isn't happy they make it right. I am very happy and will continue to be a Wayfair customer for life!

We ordered two lamps through Wayfair that looked slightly different from the photos and we therefore wanted to return them. After trying to jump through the multiple hoops that Wayfair required to return these at no cost to us, we were unable to do so. We still wanted to return them and found that Wayfair would charge $280(!!!) to ship the two packages back. I chose the option to ship back myself and paid less $45. On a $540 purchase, we would have only received $260 back (vs. the $495 we received back net by shipping ourselves)... A truly dishonest business practice. My wife and I have spent literally thousands of dollars at Wayfair (even as recently as this year), but we will never use it again.

Was informed over phone during order process that counter tops were included with purchase. None have been sent to date.

I ordered a large piece of furniture July 18th. We received an e-mail on 7/26/16 to schedule the delivery. We called the delivery company 3 times before we were able to schedule. We left messages each time and were never called back. Finally my husband waited on hold for 41 minutes and was able to schedule for Monday August 15th. My husband e-mailed Wayfair to let them know but never heard back.

I went on and checked out Wayfair and I saw some stuff I liked and they were reasonably priced. The online ordering process, for the most part, is a hard thing to do in general but I think they did a relatively good job. However, I'm upset with the follow-through because when the guys delivered the packages, one of them fell out of the package and it got damaged. They’d said that there was a carpenter that could come out and fix it and that he would call me but I haven’t received a phone call and it’s been weeks.

I looked up lamp sets on the Wayfair web site and choose a set, Cerise 3 Piece Table and Floor Lamp Set by Wildon Home, priced at $119.99. When I clicked on it the price came up at $152.99. When I called they said it was an error by the Tech department. I saw the same lamp set for $122.99 last week, on their web site. They said I needed to lock in the price, by calling them. I said I wanted to lock in $119.99. They said the price is what is on the purchase page, not the other. A Scam like I've seen many times before. Shame on Wayfair. Don't support this BS company.

Ordered two light fixtures. One guaranteed to be delivered the next day. Essential since I am paying an electrician to come install it. Fixture did not arrive and no status online. Called customer service. Told; "Call back in 40 minutes. Our system is down." Call 2; told they would email me as soon as the system was up. Call 3; was told "we were busy answering other people's issues so we didn't email you." Now the warehouse is closed and no status can be given for at least one business day. I can kiss my electrician money goodbye. Last time I order from this company!

I have ordered numerous home decor items from Wayfair and without exception the customer service has been superb and the quality of the item is proportional to the price. You can't ask for much more.

I liked the product that Wayfair have and I’d ordered from them before. I also like that they have so much variety and so much to choose from that it makes it easy to plug in what I want. If I want a blue pillow, scan it and it gives me other blue pillows to pick from. It’s a super site and they have excellent customer service.

Your satisfaction survey only included the delivery experience which was good. It is my feeling that you should include delivery and set up experience also. My hot tub was delivered on Aug 4, and on Aug 26th, I was able to use it for the first time. I realize anything can be defective, and this happens occasionally, but when it comes to addressing the issue, the product manufacturer has limited national contacts to assist with warranty situations. This made the process quite slow, and made me anxious about purchasing high ticket items online in the future.

I have the ability to get everything I wanted in one spot with Wayfair. I’ve only had one negative experience but nevertheless, the overall experience is convenient and easy.

What an awesome 1st experience with Wayfair from start to finish. My large outdoor sectional sofa arrived from across the country in less than 2 weeks. The product was of much higher quality that I had imagined for the great price. There was a small missing part, but customer service took care of it immediately! Very impressed with Wayfair.

I am so excited to have purchased multiple items from Wayfair. Everything I have ordered was exactly as shown. I will continue shopping Wayfair, and will also recommend Wayfair to anyone I meet who are looking for a makeover in their home. Thank you.

I had ordered a 16 dinnerware set. If I liked it, I was going to order a second set. I loved the look of the Duomo set. I ordered a second set but the set was incomplete. I did not receive the coffee mugs with the set. I called to have the mugs sent and I received 1 mug. Called a second time... "No problem we will ship 3 mugs." I only received 1 mug. Called a third time and now I am short two mugs. I just reviewed the email for the delivery of the placement and it say qty. 1. I expect to be making a fourth call to receive my last mug. Not satisfied with this order. I have never had a bad experience with Wayfair and I know this is coming from the dealer but I am unhappy.

During the deliver time they were only 2 people, furniture was big of course, needs more than 2. On top of that the driver which he did not want to give me his name, was rude and uncooperative. At last with the other guy that he was with him, positive person, they made it. After they finish, the driver came back to my house and asked me money. $200 if not he will took it out the sofa from my house...

The agent over the phone was very helpful and detailed with all my questions and concerns and the delivery guys were professional and courteous. My overall experience was fantastic. Thank you Wayfair!

I love all the products that Wayfair has because they have everything. You can never go wrong with them. I call customer service and all the time they’re available 24 hours. They gave me the number if I needed anything besides my purchasing. They help me to choose sometimes. I buy fans and things like that that I haven’t used yet because I have to wait for installing information, but it’s a great experience. As a matter of fact, I was checking for a rug and I found the rug that I needed. Everything has been fine and I recommend Wayfair to everybody.

Products are of good quality and pricing is good. Customer service is willing to assist you with all of your customer service needs.

Although placing the order was a nice experience and sales agents acted very professionally, the delivery was a very bad experience. The merchandise did not arrive on time and the delivery company did a very poor job for delivery. So, I had to bear extra cost to pick the merchandise myself rather than wait for their long delay delivery.

The furniture took what seemed like forever to get here. I had a problem with the tracking. It was not updated for a couple of days. When it finally got here it was set up beautifully in my bedroom.

I have placed numerous orders over the past year with Wayfair. Never, never, never have I experienced such great customer service. Of the 1 or 2 mishaps I experienced, this company far and above to make sure I was made right in the end. My house is 97.9% furnished by Wayfair. I will shop with them again and again. Great products, great prices, great service... Wayfair is the way to go.

I ordered an outdoor 7 piece dining set on July 23rd. I still do not have it although it evidently arrived at the local shipper on August 3rd. The estimated delivery date was August 8th. I called to inquire 2 days ago with your customer service team. I received an email saying the shipper had tried to reach out but I have no voicemail at home or on my cell. It is now August 25th. I cannot imagine a company does not follow through with the shipper they contract to be sure an item has been delivered! I spent $1,710 on this merchandise to use for the remainder of the summer. I will never purchase another item from Wayfair! AND oh, did I mention I still do not have my merchandise?

I really bought a condo and remodeled the bathroom. I order a double vanity from you and I am very disappointed. One of the sinks was cracked. When I got the new replacement it was not a sink but the top of a vanity and it was cracked.

The items I order were great. But the delivery to my home was bad. Empire Delivery Inc. had my order for two weeks in their warehouse and Wayfair customer service and supervisors try to get Empire to deliver it earlier but to no satisfaction. Wayfair should cut ties with this company. This company (Empire) is no good for Wayfair customers.

I love my new bedframe. It is beautiful and very heavy, substantial. It was easy to put together, all the pieces were present and there was no damage to the wood. My grandson and I put it together, instructions were pretty easy, took us about 2 hours.

Overall, it was a good experience. However, I was not able to get the sofa I wanted within a 2 to 3 week timeframe so I had to settle for one that was less favorable in my opinion. In any case, all orders I placed were processed and delivered, relatively undamaged, on time.

We recently bought the Beacon Street 10-drawer dresser. It shipped and arrived quickly and is solid quality. Unfortunately, the dresser arrived with some slight damage incurred during shipping. When we contacted Wayfair by email about the damage, they responded very quickly and resolved our issue to our satisfaction with no hassle whatsoever. Highly recommend Wayfair for their products and service.

Very positive experience. High quality at good price. Impressed by Wayfair customer service: accessible, friendly, knowledgeable, they follow through, and they're in the US--important to me. Nice to be kept informed accurately of delivery details... much better than other online retailers.

They lost my order of $1700 in flooring. Had no idea where it was and no solution to the problem. Job was delayed and I lost money.

Ordered several items for project. Had small issue with shipments but all were resolved to my satisfaction. I think quality and prices for products make it worthwhile but some items I purchased locally in order to save shipping time especially after construction began.

While Wayfair tried twice to deliver a lamp I ordered and both of them broke in transit, they did provide me a refund easily which was nice.

The delivery process and poor communication between Wayfair and FastLine Delivery has made me quite hesitant about ordering anything else from Wayfair. Also the fact that products that have had multiple customer complaints are still being sold makes me wonder also how much Wayfair is concerned about the quality of goods they deliver. The sofa I received was moved upstairs before I realized it was broken in several places.

At first, I was upset as delivery of the swing set I order was almost a month at the time of order, BUT I called them and explained this was a birthday present and they sped it up and delivered today the 30th. I can't thank you enough. All pieces were delivered. Thank you, I would highly recommend this company.

I ordered a shed kit from Alpine sheds by phone. The Wayfair representative was very helpful and the order went through smoothly with delivery info by email every step of the way. The delivery was delayed however due to weather and mechanical issues but all went well as the delivery team was very professional. The crate came slightly damaged but not the shed kit. One problem with the kit though, the roof sheeting and trim was sent for a 12ft shed when it should have been for a 14 ft. shed, I made some changes and except for some landscaping it's all completed. I did it by myself but two people is recommended and I would recommend it to others.

So far we've purchased almost $15,000 in furnishings from Wayfair and the most part our items have come in the stated time frame it was promised. Unfortunately some items ordered were separated and came different days which became very inconvenient when we're trying to set up a bed with only a mattress and no box spring or bed frame. Four of our items came damaged so we called and were shipped new replacement items. Two of those replacement items also came damaged. One buffet took nearly one month to arrive but then the local shipping company lost the item. I've called on 5 occasions and they were rude and promised a call back in which they never did.

Together with Wayfair's price, I like the ability to search easily and find options on their website. They also have a good selection and good process. I also like the way that it says ‘out of stock’ on the homepage so I don't find out that something isn’t available one click later. Its function works really well – I'd know if something is back in. Recently, I was working with one of their reps for some purchases that we were making and he was very helpful. We really, really like Wayfair and we've been recommending them. We've been overall happy.

In terms of the furniture I bought, I am completely satisfied about it. It was exactly as it appeared on the website. Good quality and very pretty. The only issue I had is with the company that delivered the furniture. They are hired by Wayfair but are not Wayfair. And this company delivers on very specific days and hours that did not work for me at all. They didn't work on weekends and because during the week they have an 8-4 schedule then I ended up having to postpone delivery for several weeks. Especially because I paid for white glove assembly.

The worst experience you can possibly have was with you guys. From the customer service being horrible to you guys losing my order, to lying to me about the whole ordeal... I cannot be more dissatisfied with a company... If there were 0 stars I would not even give you that. Safe to say I will never order from Wayfair ever again. Wayfair you don't have what I need should be your slogan.

Several orders. Good Experience, good customer service.

Unfortunately, my first experience with Wayfair has been terrible. I recently purchase 1k+ of items. When you place the order, the shipping date is not the actual date it will get to you. It's an estimated of how long it takes to pack. The delivery was not placed in house, although Wayfair asked via the purchase process for any notes for shipping. Those notes are ignored by the shipper or whoever Wayfair chooses to do your shipment. My first item of 3 was placed in back of my building. Quite heavy which I had to carry up the stores by myself.

When I first called for help in selecting bathroom lighting, I never expected the type of assistance that I ended up receiving. Multiple calls and emails later I finally selected lights that I love. Thank you to Terry ** for all of his help throughout the process! The customer service exceeded my expectations. He really went above and beyond.

The table did not match the photo. The delivery method was unclear and no one returned my calls from the delivery service provider.

The selection was outstanding. I was ordering for a delivery across the country from where I live, so having a national network was very helpful. Phone support was helpful in my selection. I would have appreciated more clarity about the time it would take to manufacture and deliver the pieces. The ad for the pieces I purchased said "ship in 2-3 weeks"... I was shocked when the delivery date I saw only after paying for the piece was up to 5 weeks. When I asked by phone about this, it was explained very well, but still was problematic as I would only be at the delivery location for a limited period of time. Fortunately, the pieces were delivered nearly a week earlier than the posted delivery date...whew! Problem with online orders is that it's difficult to be sure about color and some aspects of style. Thankfully, the color turned out perfect for my space.

Sofa and Love Seat color is different from picture. My complaint of missing part was never resolved.

The service was great, arrived on time. I was very impressed with the quality of the furniture.

Great selection; outstanding prices; fantastic service. We received a metal file cabinet that had a dent in it from shipping. Wayfair immediately said that a new one would be shipped and to keep the damaged one. No hassle. Amazing.

This has been the worst customer experience I have had in my entire life. 1.5 months ago I ordered a platform bed and only the headboard came. After 5 phone calls and 3 weeks, the rest of the pieces of the bed came. But, no hardware came so we can't put the bed together. Now they are telling me that it won't arrive for another week and 2 days. They can't "expedite" the screws I need to put the bed together. For all of this runaround, I have spoken to 3 managers, who failed to call/email me back and give me an update and have given me false promises. I have been sleeping on a mattress for 1.5 months and have paid for the bed in full as well as ordered thousands of dollars worth of stuff from Wayfair for my new home.

Customer service was great! During delivery somehow clips for our outdoor sectional went missing. Kathy in customer service sent them right over to us. Was extremely friendly and professional!!! Thank you.

I've shopped with Wayfair a lot. They give better customer service than any other online shopping sites. If something is wrong they correct it with no hassle. Have never been disappointed. They offer good quality for the best price. Will continue to shop there and would recommend to anyone.

The delivery personnel were courteous and handled the furniture with care. Unfortunately a leg of the chair arrived broken. I contacted Wayfair hoping for quick assistance only to be told that I would have to wait for an email for assistance from a third party. Disappointing.

The quality of the china cabinet was poor. The glasses have all multiple imperfections. The hardware is unevenly laid out. The wood has many details. On the delivery side, they do not carry any product to remove their fingerprints. A lot of styrofoam granules were left for us to pick up, and the tapes the manufacturer puts to indicate "careful with these glasses" were not fully removed and I had to deal with the remains of the tape's adhesive that was left in several parts. For the ~$1,500 we paid we expected much more.

I ordered $4900 worth of items with over 20 items being delivered. I encountered a problem with a few. The clearance items I purchased did not work. I received a mirror without a glass, a chair without screw holes and 1 side table when I ordered 2. The young lady who took this was great! Every single item had to be put together. Everything looked like it did online which was great, something's better. They only apologized for the issues and gave me 10% off. I was very disappointed with lack of empathy. Online the order said items had been delivered and they weren't so it's not accurate after placing the order. Overall I love my items but did not care for the many issues. I may or may not order again but if I do it will be small items that you can't mess up.

Dawn ** is my customer rep and I could not be any happier. She is gracious, attentive and a true professional! It is such a pleasure to deal with her!

Very pleased with the item that was delivered. It was exactly as described and quality seemed very good for the price. My only problem was the amount of time it took for delivery. It wasn't until after I called, after 5 weeks, that I was told that item was coming quite a distance. Item took over 6 weeks to arrive.

First delivery cancelled by "Dependable Express" (anything but) moments before the 4 hour window was over. Delivery company refused to fulfill later the same day or following as it meant taking a "special trip". Second delivery two days later arrived an hour and a half prior to time we were told over the telephone. The driver stated that they would return on Monday morning to redeliver. Monday came around and no driver. Tuesday the same. Tuesday night (today) we get an email saying that the now our couch would not arrive until Thursday 9/1 - two full weeks after first scheduled delivery and seven weeks after order was place. What's most astounding is that the delivery company is scheduled to bring two other pieces of furniture to our house on Thursday 8/25. What a joke - We will never order anything from Wayfair again and tell everyone we know to steer clear as well.

Ordered trestle table on 5/30, received 6/16. Had to wait to close on new house and then figured out I needed movers to bring the 225 lb table into the house to assemble. Finally got into house and ready to assemble (8/20). After spending 1 hr to open all of the boxes (too much packing material), as we waded through boxes and material we noted that THE ENTIRE HARDWARE pack was missing, 3 days to get verification that it was ordered (8/24) and now I am being told it could be up to TWO WEEKS (9/9) before I actually receive. So table sitting in middle of dining room for THREE WEEKS!!! Not the first order where parts were missing. 3 orders out of 10 are sure to have missing parts so far. DISAPPOINTED!!!

Wayfair has good pricing and I have used free financing for a year with them. Their online ordering process was also very simple and everything came in a timely manner. I was very satisfied with everything I’ve purchased from them.

My product was delivered quickly. The truck company was wonderful. Everything is beautiful!

Every encounter with Wayfair has been great. Even Customer Service issues were handled promptly and exceeded my expectations!

We were extremely pleased with our new 11 piece dining room table. It is exactly what was advertised. It took some time to assemble but was totally accomplished within several evenings. I highly recommend this product if you are looking for a large, quality dining room table.