Wayfair Reviews

I chose Wayfair because of the selection of stuff that they sell. The website was reasonably easy to use. The stuff I purchased was adequately packed. We unwrapped and installed it and and it looks pretty good.

I have added a couple rugs to my cart and have them saved - When I try to click to add them to my cart it wont allow it to go in as apparently there have been price changes. The new price is over double what I have in my cart. I called to see if they would honor the pricing and I was told there is a daily market rate. I am extremely disappointed that they will not accommodate my purchase despite having these items in my cart. I am not willing to pay over double the price because a day has passed since I started shopping. Colours needed to be verified before purchase since they have such a difficult return policy. It seems a very deceptive way to run a business to me.

I heard about Wayfair from a friend, but I'll be sure to not ever use it again and let people know about the horrible experiences I had. I purchased a table that was over $700 but when I received it, it was damaged. I have been sending them pictures of the table but nobody is getting back to me. I also paid them to assemble it but the delivery team just left the boxes in my living room. I called one of Wayfair's managers and she tried to talk to the delivery people but the team said they didn't have the time. So they reimbursed me for that. I have spent over $5,000 on this website but it seems like I'm spending money for nothing. If I could, I would return every single item I have bought.

I ordered a dining room table, coffee table, desk (hutch, credenza, and desk) and TV stand. The dining room table was wrong. They sent me the table without the leaf. A couple of chairs were missing parts. It took 2 weeks to get the table I ordered and they would not refund me the cost to have the furniture assembler return. The coffee table and TV stand came correct. I ordered the desk over a month ago. The hutch and credenza were correct, but the desk was a different color. I ordered my replacement desk and it is now lost. It has been 2 weeks since I ordered the replacement piece and now I have been told they may have to re-ship and have it take another 2 weeks. Customer service has been responsive and nice, but it does not help when EVERYTHING I order comes wrong and the replacements won't arrive. I can't order from Wayfair again. I know I will end up with something missing or incorrect.

With Wayfair, I could get what I was looking for at a significantly cheaper price than what I could find at local furniture stores but I couldn't find what I liked at the furniture stores either. I got online and searched and had to set up an account. My husband and I looked at the selections for several days before we decided on which one, then I ordered it. I had meant to select for the white glove for them to come in and set it up for me so I wouldn't have to put it together and forgot to do that when I was ordering it. So, I wish maybe there was something, from their website, that would pop up and say if I wanted to put it together or for them to put it together for me. It went right through and it was very easy to navigate around their website.

Wayfair has a 12 months same-as-cash options on furniture purchases. They're also a little more reasonably priced. Ordering with them was really easy and helpful because I ordered flooring and they had a calculator where I could put in my square footage and it would tell exactly how much needs to ordered. However, I didn't order enough flooring so I ended up ordering some more but I ordered the wrong one. It was totally my fault because I couldn't decide between two different styles. I called them and they were very quick in handling the issue I had. They said that it had already been sent to the warehouse but they would call them. The next morning, I had an email saying my account had already been refunded. I was able to turn around and order the correct one. It was a very, very positive experience. I am very happy.

I'm disappointed with Wayfair. I ordered this sofa on November 6 and it was supposed to arrive to my home by November 28 at the latest. When I didn't hear anything by November 29 I contacted Wayfair to inquire. It took them three days to get back to me and they eventually informed me that the sofa had been lost in transit. They offered to re-order the sofa (in the wrong color), but said they could not get it to me any faster than mid-January, 2 1/2 months after my order date and a month and a half after my delivery date. The communication with the Service team was poor - all of my phone calls were left unanswered and the email support via email was slow and unapologetic. I'm disappointed, especially because it took them so long to get back to me on the status of this couch that I no longer have time to have a new one delivered in time for Christmas.

I'd been looking at area rugs for a while. Finally find one I love, and on Cyber Monday, I could afford it. Butt kicking deal. I jumped on it. Back ordered until May 30, 2017. Are you kidding me? Back ordered a couple weeks, a month, ok. 6 months... forget it. The sad part was that Wayfair didn't even contact me. I logged into check because the rug I had so wanted was going to be delivered this week. So excited!!! Wait... not! This totally sucked!

I ordered an outdoor sofa from Wayfair to be here in time for the Thanksgiving holiday. The price was amazing. It was free shipping with a delivery date of less than a week. After I ordered it, I received an email confirming the same delivery date. Then the next day, I received an email that it would not be shipped for a month. I emailed customer service, who even brag about their great customer service in their emails, who provided no help. No compensation. No offer to expedite shipping once the order could be shipped just simply “We sold more than we had in stock.” So I waited. The price was good. I did not want to cancel the order. Even though I watched the delivery date change from 4 weeks to 6 weeks, I waited.

We went with Wayfair based on their price and the availability of what we were looking for. The online ordering process was fairly simple. However, when we received the parts, we were missing hardware from two different packages. We cannibalized one partial package to finish the other demo. We needed the replacement hardware parts and it's been over a month now and we still don't have them. The last email I got extended the time that it was going to be delayed before we got them. In a separate order the unit was damaged, but that was taken care of. Overall they have very good customer service, but actual delivery of service has been iffy.

I like the convenience, price, and products of Wayfair. Recently, they offered me a business discount. Their search is also quick and well-organized. They have a large product line and multiple sites. However, we had one piece of furniture damaged. So we contacted them through email and they responded within one business day and resolved our problem satisfactorily. Wayfair is the most useful site for furniture shopping that I had been on.

I normally don't leave bad reviews. But this is the first time I have purchased anything with Wayfair. I ordered 24 glasses from Wayfair through Walmart, but only received one in the package. I submitted the missing order as instructed on Wayfair's website. I received an email with an apology about the issue and that to resolve the issue they were sending me the missing 23 glasses. I was really happy to see a company that did the right thing. I even went and put in a review for them because I was so impressed with the speedy and easy way to submit my issue.

I then asked to be given contact information for their head office and was refused. In compensation for their poor service they offered to have the chairs returned for free as if this was doing me a favor. Will never purchase from here again.

I ordered two items from Wayfair, a desk and a book case. It took six weeks for them to arrive. And the delivery people damaged my flooring when they brought them in on the dollies. They put the dolly down, put the desk on top of it and instead of leaning the dolly back, they pulled the dolly out so it scratched the flooring. The guys knew right away that they scratched the floor ‘cause we all heard it when they pulled the dolly out. And then as they took all the packaging off and moved everything over, we could see the flooring. Then as the guys went back out to get the second piece, they decided this time to take the packaging off out in the street and then bring the item in. Then they asked me if they could take all the garbage and put it in my garbage can.

I got more for my money at Wayfair. The online ordering process is easy, however, the delivery date was a little misleading. When I purchased online, it gave me a delivery date of November 16th and then I got an email. So I made arrangements to see if somebody could be here November 16th and then two days later I got an email saying it's going to be here November 4th or 5th. That was the only hiccup for me. But the team that did the delivery for us was very professional. Overall, my experience with them has been easy and effortless.

I ordered a small Christmas tree and 15 minutes later I cancelled the order. I received a message that told me that I would receive an email letting me know if my order could, in fact be cancelled. I received that email the following day saying they couldn't cancel the order because the order had already been shipped or it was a custom order. I had a live chat with a customer rep and told me that it was impossible that it was shipped because I cancelled the order almost immediately. He advised me that because it was the Holiday season vendors get the orders out very quickly. I told him I didn't believe that. Not getting any satisfaction there I emailed Wayfair and explained the situation... Still no satisfaction. As a result of this I will never again order from this company.

Wayfair is such a fraud! I've made a big order on Black Friday sale. On Sun, they sent me an e-mail saying that they cancelled the order as suspicious. Nobody called me regarding it. The e-mail also said, that if I think it is a mistake I should call them. I called them first thing on Monday, less than within 24 hours, confirmed all the details, but they said that they can not process this order, and I have to re-order it. The twist is that now the items are twice as expensive.

I ordered a sectional from Wayfair.com. After 1 week I received an automated notification that my order has been cancelled because the item is not in stock anymore. The retailer blocked off funds on my bank account and would not release them. I waited for 14 days and then called their customer support. It took 8 calls to resolve the issue and get the refund. Had I not proactively called, I would not have received the refund. Very poor customer experience.

Ordering online from Wayfair was simple because I didn't have to go to the store. We've also used a gift card although we haven't installed most of the stuff we've purchased because we end up getting things well in advance, and unfortunately not being able to use them for 8-9 months or a year or two sometimes and by that time the return period has passed. So even if problems will come up and we're unhappy, nobody will know. One thing that Wayfair must do is to put paper invoices in the pouches of the shipments and in each separate box, full detail including the amount paid and not just a shipping list invoice. We have no clue what's in a box, who it's from, how much it was, and what it is. Because if they keep that up then we will refrain from using them. Still, it was a tolerable experience.

I ordered a chair that had really good reviews. I paid $136.99. The box was completely opened when delivered due to lack of taping. The chair was a joke. I would not even put in a play house. It was very small and poorly manufactured. I was not concerned as I had read the free shipping/free returns on their website. BEWARE: The refund that I will be given is a mere $78.00 compared to what I paid. There is no free returns and you cannot count on the quality. I will never order from this site again. If there was a way, I would give them 0 stars.

My wife uses Wayfair. I've used them before and the delivery of the furniture then went without too many problems. The quality of the products was good, too. It's a safe route for purchasing something. However, I recently bought a hot tub from them and it wasn't delivered properly. It weighed 700 pounds so it needed to be delivered by four or five very strong individuals, but they only had two or three people and they dropped the thing as there wasn't a dolly. They also were hoisting it on its side though it says on the box that they're never supposed to do that because of all the internal components. So once we opened it, it had damage from being dropped.

First, let me say that I like to write good, lengthy reviews, and to try products. So I want everyone to know that I want to give a fair review of Wayfair, separated from as much bias that I can do. In fact, as you will see I am not entirely surprised by their service. Please note also that this item was not bought to review, this was for my own personal use. Second, concerning Wayfair as a company, please understand that they have many retail brands (Joss & Main, All Modern, Birch Lane, Wayfair supply, and Dwell Studio), so please beware and cautious of these brands when shopping for furniture.

Looked on their site that had advertised a 70% sale and found a chair I liked at Can $201.99 but when tried to check out it wouldn't go through. Called the site and eventually spoke to a manager Ben who repeated what the first person said, "it was a glitch in the system and the actual price is $449. You accidentally got the American price." Despite the chair still showing in my cart at the original CAD price and having a printed copy of the order they would not honour the price. Obviously didn't buy and won't buy anything else from Wayfair.

Am highly disappointed in Wayfair services. They had canceled one of my orders total of $618.33 since November 3rd and they had refuse to refund it to my available credit. They are nontrustworthy company. They keep deceiving me when I call their Customer Services. I hope this would not affect my credit. I don't recommend anyone doing business with this company.

When I searched online to see some of my stuff, Wayfair showed up and then I started ordering from them. I didn't even care about the retailer and I just find what I needed. The online ordering process is easy but also confusing. When I was buying chairs for my restaurant, it said sets of four for $119.99 but when I put the order in, it changes to set of two and there's not a number for me to call at that time. But I still put the order in, and when I got the order, they got it wrong and only half of it came. I have to call back for them to send me another one. It makes me feel like I made a mistake but it's not because the advertisement is confusing. I already paid for sets of two and they said I ordered it as price of one. I said, "No, it says sets of two," and they sent me the half order back. But it takes a while and my restaurant is already open.

My wife and I have been watching some Wildon Home end tables and coffee tables. They ran a sale back in July or August and when I went to order, they were out of stock with no rain check. They sent me an email a few days later to say they were back in stock, but not only were they not on sale, the original price went up. When I called to complain, the girl in customer service told me that's how they do business.

I thought it would be easier to buy from Wayfair and have items delivered at home. However, some of the products were better priced in other places but most of their items were good. Their customer service reps were really good. I had some problems with the TV that I bought. I called and they picked it up right away. I had my money back really quick and the guys that came in were really good and nice so I like it. Since I live by myself, they helped me bring in stuff which was really good. Their online ordering process was easy and I have the automatic checkout so it's good.

I was doing research and saw Wayfair had these things that I was looking for. It seems the quality of the products were nice and so I decided to give it a try. Everything that I ordered came in perfect shape and the delivery was faster than what I expected. I ordered a few more stools which I needed and everything went fine. It was easy. All in all, my experience with Wayfair has been perfect. I was super happy and I loved it.

I purchased two pieces of furniture on allmodern.com a few days ago and received an invoice of $681.98. The website recognized that I was not a US resident as it recognized my Canadian postal code for shipping purposes. Today, to my surprise, my Visa statement indicates that was charged $941 (an additional $260). Looking back, I now understand that the invoice I received reflected the amount in US dollars, and not Canadian dollars even though the website recognized me as not being a US resident (the website recognized my exact postal code).

I ordered a set of two chairs from wayfair.ca during their Black Friday week sale. The description specifically said it was a set of 2 on the website. However on the day my order was to ship it was canceled and I received an email saying my credit card was being refunded. I was told by customer service the price ($149 CAD) was for one chair, and that was a price error. The price is now double, at $299 CAD for two chairs. The customer service red said Wayfair's policy is not to honor the posted price, but to refund the money.

Ordered a shag area rug, then compared other rugs they were selling at different prices. As I read the reviews I noticed they had the same reviews for 2 of their rugs. All 288 and climbing, with pictures (all the same, from name and cities) but the rugs were $40.00 difference in price. When I mention this to customer service they blow me off. I told them they were selling the same item with same sku # under different names with the same reviews. No way did 288 people buy both rugs. The company played stupid even though it was fraud. I checked the rug I had bought to see if the price had dropped. Instead of finding out I was stuck in a web page with no way to back out. They went and put the same rug on my credit card that they had on file without my permission.

Our experience with Wayfair was great. Overall, I was very pleased with the customer service and the product. The price on the rug that I was looking for was why I purchased it from Wayfair. The rug was being sold at the Broyhill store, and then I went online and found that Wayfair carried that same rug. They gave me the first-time buyer coupon for 15 percent discount that popped up online and provided me with the coupon code from Company C, the company that distributes the rug, and I could get the shipping free with no taxes. My daughter was helping me with the online ordering. We were talking on the phone and looking online. But we had a problem online because we couldn't get the coupon code to go. So, we had to call Wayfair and the rep was really great and gave us the coupon code, and it all worked out. They did a great job and I'm happy.

I really researched for a hot tub. First, I went to a store but couldn't afford it then somebody told me to go online. There were beautiful hot tubs there that were a little less expensive. I went on the hot tub line. But then the reviews I read were horrible. When I read Wayfair's reviews, which were like 27, all of them were great except for two. Everything from the delivery to how much they loved it and that it was more than they had expected. The pictures looked absolutely wonderful so I went for it. I said that this is the hot tub that I'm gonna buy.

I ordered bathroom faucets from Wayfair for a renovation. The ordering process was easy, prices were decent, there was no charge for shipping and delivery was quick. A few months later, I accidentally broke a piece and emailed their customer service center to ask which part I should order in order to replace the part that broke. They promptly, and politely, replied back saying a replacement part had been ordered. I clarified which part broke and where and they immediately updated the order and sent an entire replacement faucet which arrived a week later. I can't thank them enough!

We ordered a bedroom set from Wayfair for my daughter and the delivery has been delayed for several weeks. It's a big inconvenience but with what we've received from that order and earlier orders, we're pretty pleased. We also like their free shipping and the variety of their products. Most places would have charged us ridiculous fees to deliver some of the things that we've purchased so that's a big help. And their ordering process was fairly simple. I like using the app which is easy to use.

I went online and started looking and I liked Wayfair's prices and the whole style of it. There’s a lot more options that I could choose from versus going to furniture stores in my hometown. Customer service has always been really helpful. My end table had a mirror top and it was broken, and they worked with me and I got my new end table within two days, which was great. One thing I don’t like is I got eight different chairs for my dining room table and I paid $215 for a set of two. I’m disappointed with how poorly they’re manufactured that I feel like they’re gonna break on anybody sitting on them. I also had to put them together, which is not a problem but for how much I paid, it wasn’t worth it. Other than that, I’ve been really happy with most of the things I’ve gotten and they've been fairly good quality. I’ve ordered my kitchen nook chairs and bar stools before and I love those.

When I came upon the 12 month no interest deal with a new Wayfair Credit Account signup - I jumped at the offer and bought $2000 worth of home furnishings. Mistake number one. This whole "No Interest" deal was a total lie - it's been 5 months and they have already charged over $400 in interest!!! When I contacted them I got ZERO answers. As for the furniture - I ordered a very pretty sofa set which came LATE. It took over 3 months to arrive - however I was making payments before it even arrived! Then once it got here it was TOO LATE to get a refund! The quality is AWFUL! This couch is only a couple months old - and it is already pilling up on the fabric and literally FALLING APART! I live ALONE without pets and barely use it - the quality is UNACCEPTABLE. Now I am stuck paying a ton of money for crap I can't give away at a yard sale. STAY FAR FAR AWAY FROM THIS SCAM COMPANY.

This by far is the worst service I have ever seen from a business. I purchased a 6 piece bedroom set it came with damage. (Liberty set). They sent someone to repair did not do very good. They have now exchanged the headboard 3 times and I have asked for someone to check this before it comes, but nobody does that. It is all a very big inconvenience for me. Delivery time is excessive for a warehouse that is in the area. This has been going on since October 28 and is still not resolved. I would not buy from Wayfair because they are not very nice to deal with and don't care about their customers. Wayfair does not realize the work involved on my end that they don't have to deal with.

Wayfair's commercials are fun to watch and that initially got me interested. Their selection was vast but wasn't too unmanageable unlike other sites like Amazon wherein there's too much. Wayfair has the right amount of inventory to look through and the number of selections to filter gave me the return that I wanted in terms of filtering through the items I wasn’t interested in. That was great. Once I made the decision to nail down my shopping cart, I decided to go for the Wayfair 12-month special financing wherein it took me to another site to finish the credit application. That was easy and straightforward. The actual ordering process was seamless as well.

Wayfair had most of the things I was looking for and I liked the reviews for the items on their website. The quality and prices of the products were fair. Their price is even cheaper than the one at the actual store. However, the delivery takes time recently. I bought items from them last month and they were delivered faster. I also have some items to return but not because there is a defect. Especially the rugs, I couldn't examine the color until I see it and generally this is not the fault of Wayfair. When I called their customer service, the information they gave me was helpful. Overall, it was a new and great experience. However, as with most of the stores I buy from, if I buy more, I should get a promotion but I didn't get any from Wayfair.

Wayfair's prices are not good. Also, they falsely advertise the price for things on the main listing of the website, then once you click on the item, or try to buy it, the price increases. Sometimes dramatically. This has happened to me frequently when browsing items that I would like to buy at Wayfair. I feel that they are dishonest in the way that they try to get people to their site. For this reason, I won't use them again.

I had bought some furniture somewhere else and was looking to furnish another room but I wanted to look for an alternative than the stores that were around here. My daughter told me about Wayfair. We got on the site and compared prices from what I was seeing in the stores versus what they had. I also went and looked in the stores to see what the piece looked like before I purchased it through Wayfair and Wayfair had a better price and free shipping. All of the items came before the first estimation that we got from them which was delightful.

Wayfair's online ordering process was very easy to navigate. However, I’ve spent quite a bit of money there but never get any promotions or discounts. I wish I did then I’d feel more appreciated. Then the first time I applied for financing, it rerouted me to a lender that had like a heinous credit card interest rate and I didn’t realize that it was outside. I had to cancel it all and go back in and reorder everything. But otherwise, I have not had issues with the website. Also, I was very pleased with the lady I spoke with a couple of days ago. A couple of items that arrived were not the color that was expected and she fixed the problem well.

We bought several pieces of furniture from Wayfair and we're very pleased with all the products, the quality and the ease of ordering and getting it delivered. It was extremely convenient to purchase from them.

Ordered two pie dishes that were on sale from Wayfair. I purchased these items 18 days before Thanksgiving and I still do not have my items!! This is so frustrating! Every time I call Wayfair I get a different story. I purchased the pie dishes for Thanksgiving so that I would have something to serve dessert out of, but my items did not arrive. I will never purchase anything thing from them again. It's not worth the aggravation.

I am feeling very disappointed with Wayfair on this Black Friday. I have been waiting for this one item on their website to go on sale on Black Friday. Not only the item that I have been waiting to go on sale didn't go on sale but they also jacked up the price for even more than it was originally. The worse part of it is that they are claim their product to be on "sale". How stupid Wayfair do you really think we are? Very disappointed.

I had this set in my cart and when I tried to check out they were out of stock and that more would be arrive in a couple days and they would notify me. When I was notified a couple days later that more were in stock the price had gone up. Wayfair would not honor the price of the dining set that I had placed in my cart. That tells me a lot about a company and its culture.

I ordered fixtures for our bathroom renovation on Wayfair, a vanity sink and the shower. It was pretty intuitive to use their website. They were about the cheapest I could find so it was a good value. The ordering process was pretty simple and the shipping was quick too. It was a good experience and I was impressed. I'd use them again.

When I checked my Wayfair order online, it said that the shipping company didn't have a correct phone number for me to schedule the drop-off. So I called Wayfair and the guy said that they had an incorrect phone number, but the automated thing said they have found my order by my phone number. If they had the right phone number, why doesn't the shipping company have the right phone number? He told me that I should have received an email that they would schedule the delivery. I was instructed to call the company and give them the number I found in the email, so I did that.

I ordered a furniture from Wayfair back in the middle of October. They told me it wouldn’t get shipped out until the middle of November so that frustrated me that it’s gonna take four weeks to ship. Then it gets here then we got to putting it together and it’s broken. The damage on the furniture looked like it was damaged upon loading or at the warehouse. We called and told them that they sent us broken furniture and I wanted them to send us a new one.

I had the hot tub in mind and when we went online to look for it, Wayfair came up. I received the tub when they said it would come, and it's great. The delivery person said they had white glove service. However, the tub had to be set up. I had help in doing this, so it's not been an issue for me, but if it had just been me, I wouldn't have known how to do some of the things that we had to do to set it up.

We bought a new house and needed some furnishing. We are new in the United States and my friend told me about the Wayfair website. I got one curtain that’s broken and the customer service replied to me immediately that they will refund it. But, I haven't got the refund yet or they haven't made me aware if it's already in my account or if I still have to wait. Other than that, all the furniture is packed very good even the very heavy dining table that’s a little bit broken when I received it but it's fine with me. It’s very easy to find the things I need and the waiting time is not too long so the purchase experience is very nice and good.

Their pricing and selections made me choose Wayfair over other retailers. The ordering process online was pretty straightforward. However I wasn't able to get any kind of discount the first time. I had looked around online and I found a coupon code, but it took me a whole lot to get to that point. It would've been nicer if I got that upfront when I was a new customer. It's also been disappointing that I haven't gotten the main things that I wanted like the bed and the nightstands since they've been on back order. I almost even canceled my order. The products are supposed to arrive today.

Wayfair carried the brand that we had seen as we were looking in the showroom for some furniture, that was why we selected them. It was just as cost effective as buying it directly from the showroom of the furniture carrier. Factoring in the free shipping, it was actually a little bit cheaper to get it from Wayfair. It was easy ordering online as the process is pretty straightforward. The things we've ordered have all come very quickly. They were also efficient in keeping me up to date on shipping status on when something is shipped and anticipated to arrive, and if it's a special kind of product interacting with the special trucking delivery company.

The chairs that we got from Wayfair had turned out good but I reached out to the customer service a few times because we ordered a dining room table and it keeps being back ordered. It was supposed to be here weeks ago and now it's not going to arrive 'til the end of November. It would be nice if the shipping days were accurate. We’re getting frustrated because we wanted it here for Thanksgiving. They weren’t able to rush ship it, but we ended up getting money off of the order. Other than that, it's good and we still go to Wayfair because of the selection they have online.

I wanted a cowhide rug for my dining room and Wayfair was one of the few sites that had the rug I wanted that was made in the U.S. I ordered the rug in August and was supposed to have it for Halloween, October 31st but I got an email saying that it was delayed. It's now been pushed to December 20th. I'm assuming it's custom. It was $2,800. Then the mix-up was I sent back a reply saying "can this order be canceled"? which was a question and not to cancel it. But someone canceled my order. Within a couple of hours, I called and they had to almost tell me that they had to reorder it.

Their customer service is nothing but a bunch of liars who must think their customers are a bunch of idiots. Initially I ordered a bed on 10/19 that said it'll be shipping in 24 hours and would arrive between Nov 1st and 5th. On Nov 1st, I got an email from Wayfair saying it got pushed to December 5th, pending inventory update because they don't have the bed in stock. Okay what the **. It took them 11 days to realize that. To add to it, the link for the bed stopped working, saying there is nothing with that product name. I asked "why can I no longer access the product", their customer support was like "There was a glitch and the link works now." I said "no it doesn't just click on the link", and he said "no it works for me". As if we're using 2 different internets. Anyway, they gave me a list of other beds that I can order and that they'll be able to ship any of them right away.

We were looking online for an item, and when we searched for this item on the Home Depot website, we got the online addresses of other online retail sites that were also selling this item. That’s how we found Wayfair. When we had gone to a store to see the price of a product that we wanted to buy, it seemed to be selling a bit cheaper when purchased online from Wayfair. It seems that Wayfair did not have the tax charge for the online purchase. For instance, I was looking for a king-size bed for my bedroom. When I searched for this at Wayfair, the ones they have cost $6,000 to $7,000 for the whole set. But the bed alone will cost more than that when bought at Lehmann's Furniture or the local furniture store, where furniture sells at much higher prices.

I went online looking for a particular product and Wayfair came up. The salesman I've been working with on the phone was well-informed and very helpful. Every time I've needed anything, he has helped me look for it and he showed me different options. He's been terrific. I have had nothing but good luck so far.

One of the items that I had purchased from Wayfair was supposed to be delivered in five days and it was one that I really needed. It’s been a month and it hasn’t been delivered yet. I also wasn’t happy with the customer service. They finally refunded the extra delivery fee I’d paid to make sure that it was delivered on time, but I still don’t have the item and it is creating some issues because I was in the process of moving and really needed that. It would’ve been better if they had kept me up to date on what the delays were and what to expect the delivery times were. I was never updated until I emailed them and asked them for information, and I still don’t have a definite delivery time.

Wayfair had what I was looking for, for a reasonable price. I was also able to take advantage of any special discounts or promotions from time to time. It’s an easy process. I search for what I was looking for and I compare it to other things. Then I put it in my shopping cart and enter my credit card information. The one thing is it would be nice if they could refine their search better since there is so much offered that I scroll through. Still, the whole experience was convenient.

I like Wayfair's selection and their shipping cost seems agreeable. I was also able to take advantage of their free shipping once. Ordering online was easy. We just put the items into the cart and pay for it. Their rep called a couple times to see how our orders had been, how things went and made sure that everything went okay. Every furniture item we've gotten from them have always come in really good boxes. It is also really nice when ordering online to be able to test them to get furniture. We'll be ordering from them again.

I've been using Wayfair for years and I typically have very good experience with them. They have better pricing, faster delivery, and more delivery options than any other companies. The products and service are good, and I love it. Sometimes there's free shipping and promo discounts. The only negative thing is that the business customer service is lacking a bit. I've been on a Wayfair business account that somehow has been altered therefore I'm not getting the points that I should be getting. I called them a week ago about my loyalty account and I've not received a call back yet. But regular customer service for product has been fantastic. Anytime I've had to do a return or exchange, everything has been very pleasant and everything's gone very smoothly. Their website is absolutely very easy to navigate, and sometimes they have too much stuff. Overall, it's a great program, fantastic vendor, and great quality.

Used Wayfair once before and took a chance to purchase an expensive faucet handle for my bathroom tub faucet. I placed and paid for the item on November the 6th. Today is the 19th and I contacted Wayfair to find out where the product was and the operator Dustin l. kept reiterating that it could take 4 weeks to receive. I kept asking Dustin where the handle was coming from since it is a small item and should ship quickly within the continental U.S. and he just kept saying it could take a certain amount of time. And I asked again where the item was coming from and he finally said Alabama!!! Well I live in Florida, basically a stone's throw away if I believe Dustin. And so they are going to say it could take a month to deliver a handle from Alabama to Florida??? HMMMM. No more Wayfair, NO WAY!

I like the ease of shopping on Wayfair's website and I quickly found what I was looking for. Their delivery was really good. They let me know when it was coming and it came on the day they said it would. The online ordering process was easy too. If not, I wouldn't have done it because I don't have a lot of patience. Overall, my experience was great and I'd buy from them again.

Ordering from Wayfair or AllModern can come with some major hiccups... They use f.e. in MIAMI a so-called professional logistics partner Esquire Logistics, Co. that doesn't deserve that name. I had a larger item (hard to overlook in the warehouse) which reached Miami after a 10 day journey all the from California. So far so good... Then the last 2 miles between this so-called logistics partner of them and my shipping agent took 9 business days. But to me, tracking it online, it was marked delivered on the 9th of November, this was entered into their system. So I started searching for it. Of course, it was nowhere to find. They lied and hid the reality. Finally they delivered it on the 15th of November. Let me state that I called them on the 8th and asked about it, they told they did have the delivery address in MIA but not the phone number.

Quick history: Order placed on April 24th. Showed item was in stock for delivery date of May 11th. May 1st: We were informed that our order is now on back-order and would not be delivered until June 16th. May 4th: Spoke to Customer Service. Very polite and professional but could not tell or help me any more than the automated email. June 2nd: We sent email to follow up to make sure order is on track. Received reply back saying that yes, it's on track for June 16th. June 8th: Received automated email stating that our order is now further delayed until July 10th. Having paid $1,420 for this item, needless to say this has been a very, very, very disappointing experience. Especially since this would have been our first patio furniture purchase. The excitement has definitely been dampened. Emailed Paul **. Got nothing back.

I was looking for furniture for my house then I found Wayfair on the internet. They have really good designs and options. They also gave good advice about the design concepts. I also like that on the website, when you're choosing your products, you can add them to your Idea Boards. I looked at AllModern too but they were expensive. And I didn't like the other companies so I chose Wayfair. The online ordering process was easy and the quality of all the products I received has been great. I made returns about some of them and the customer service reps were helpful.

When it came to a sell or the shipping, Wayfair's price was a little bit more competitive compared to other retailers. The online ordering process was simple and intuitive, and I don't feel like I'm going to get trick anywhere, which is nice. When I had to return something, their customer service reps have been very helpful and were very quick to help me with my issue. But their third party delivery system leaves something to be desired. We're flooded, so most of the contents of our house have set out by the end of the road, and this third party company came in and rolled over paint cans in our yard and set them aside for a different facility to pick up.

I'm remodeling so most of the stuff is still wrapped up in the garage. But from what I have unpacked and looked at, their quality is amazing. It's exactly how it's described on the Internet which doesn't always happen. It looks top-notch to me and I compared it to other places that have the same product and they were all a couple of hundred bucks a piece higher than what I bought from Wayfair. After I ordered the first thing, it said that I was getting free shipping on all of the things for the next six months and I think the second order came with free shipping because of that promotion.

Wayfair has a great selection. The ease of ordering online and the types of products that they have are the reasons I chose them. This is my first order with them and so far, it's been good. The bulk of my order was delivered today. The delivery was timely, on point, and pretty convenient.

Zero Punctuality: Delivery cancelled without notifying the customer. Once rescheduled for the following day, the delivery person came late by one hour. Product: The product (wardrobe with glass doors) arrived with both glass doors broken. Replacement: Over two weeks now since the issue was reported to them and the replacement parts have yet to arrive. Customer service: Sounds helpful but doesn't get the job done. Promised to book collection for the broken door and notify once completed, but never actually did it. I called another customer service rep who checked the record and no pickup service was booked. Overall: It will be the first and last purchase from Wayfair which is a real shame as I believe the site has a great varieties of product. A lot of time wasted having to liaise with them to fix their fault!

My recent purchase of a daybed has me very upset. I did my feedback while product was in box. My mistake. The slats are so weak that bed automatically broke when my 140 lb daughter laid on it. It LOOKS nice, but is awful quality. I am putting this product on Facebook and anywhere I can read a few reviews. Now I have seen ones that say same thing about faulty slats. SO YOU ALREADY KNEW. SOMEONE IS GOING TO GET HURT!!! I'm so upset. It's too big to send back. I called 11-14-16 about the destroyed product. She offered me new faulty delay or $50 off. My husband had take off slats and rebuilt them. Reinforced sides with plywood and screws as well. Vinyl is ripped right in front from break. I bought all new linens from you. I bought a chair for her room for you.

At the start of a home remodel, my wife and I decided to try to spread our purchases around a bit: Home Depot, Amazon, Lowe's, Best Buy and for the first time, Wayfair. The heavy wooden sliding barn door we liked was available from other sites, but the price was slightly lower on Wayfair. We placed the order with them on October 15. Almost immediately, we regretted it. On the final page of our checkout, it showed the anticipated delivery date of November 14. ONE MONTH for delivery, while other sites were offering 5 days on their doors.

I’ve ordered a couple of times from Wayfair. Their cost and quality are good and their stuff is different in comparison to the store here in Louisiana. The online ordering process also went great. It was simple. I knew what was available and when I was gonna get the product. And everything came like I said I wanted them to. It was the way one should buy furniture.

I was looking for things online for a client and Wayfair has what I needed. I sent some links from Wayfair to my client and he picked what he liked. Ordering from them was easy for the most part, though I got millions of emails after. The stuff is made in Vietnam so it gets handled several times. However, when they delivered it from their distribution center, the contractor in Kansas city weren't up to the same standards that the whole process with Wayfair was. The people delivering it to our warehouse were not so great. One of the legs on the desk that came in was cracked but their customer service rep was able to help resolve it. They provided me with a couple of options, but I didn't respond quick enough so they're just gonna replace the product. Other than that, the people from Wayfair has been very easy to work with and their products look great.

I got Wayfair online, decided to look at some of their things, and there was a couple I liked. I got Lisa when I called the very first time I ordered a couple years ago. We developed a relationship and I've been buying from them ever since. My experience has been fabulous up until last week. I've been dealing with Lisa and she's a really, really great employee. I buy most of my stuff through her and everything is great. I highly recommend her and even gave her a review about a year and a half ago.

I'm very unhappy! More unhappy with Wayfair/Joss & Main than the 3 bar stools I purchased. The bar stools were very hard to put together and my husband is quite handy. They are wobbly and look cheap! I called Wayfair and they told me I can ship them back at my cost. It will cost me almost as much as what the bar stools cost me to send them back- 3 large boxes @ 30lbs. Had I known the risk I was taking, I never would have ordered from them. I will sell these on my own on Craigslist. Either way, I am losing money.

Wayfair had the type and the quality of product I was looking for. Compared to other stores that I looked into, Wayfair was much better. It's a great place to shop from and they have a wide selection of products to choose from. I got a 20% discount on my first order. There was this time I ordered a table and chairs and it wasn't clear if it was a set or single. The prices were weird on the Internet so that I had to call in and order through a live rep. The rep took care of my needs and was able to answer the questions I had. The whole process wasn't difficult at all. Though, it would've been easier just going online clicking a couple of buttons and be done.

My sister-in-law is an interior design person and she suggested the Wayfair website. I looked at a lot of different stores that sold what I was looking for, like Target and Overstock.com, and Wayfair had very reasonable cost and excellent availability. We got $3,000 worth of things that were on sale. A few things came damaged so we needed to call customer service and that was it. They offered us either a replacement or a credit. One of the things got replaced and we got a credit for the other. And they didn't want us to send it back which we were so surprised with. They said either to donate or use it if we still can. That is excellent customer service. To pack something up that size and send it back is overwhelming. We were very satisfied. We got the refund like they said and the new product just like we asked for.

We were looking for some specific furniture and found it on Wayfair. My interaction with their rep was excellent as well as their online process. I like Wayfair and I will be doing purchases in the future.

We needed a Murphy bed recently for our guest room. We had a futon we had to get rid of because the dogs kept climbing on it so we decided to look for a Murphy bed and found one at Wayfair. The ordering process and delivery went fine. Delivery was as promised. The man called three times and the last time, they called 30 minutes before delivery and they were on time.

Wayfair is easy and a good internet supplier. They are fast at getting out emails and I'm really happy with that. Their website is super easy to navigate and have lots of variety there. Their cost and availability of products is better than other stores. Quality, I am not convinced it's the best but they have it readily available so it's definitely good for us. Also, my business manager at Wayfair called me a couple of times but I’ve been too busy to really speak in-depth. He sent me an email but I haven’t really gotten back to him. But I know that he’s there if I need to use him.

I made a order October 24, 2016. My first email confirmed my date to be delivered was on or before November 10. Soon after I get a new date confirming November 14, I called and spoke with a supervisor by the name of Mr. **. He assured he would take care of this and I should receive a email review about everything we talk about, but the only thing the email said was "it was a pleasure talking with you Mrs. ** and if you should have anymore concerns" to contact him. That bothered me. Because I wasn't getting anything in concrete assuring me when and what time to actually receive my couch. I call again. Can't get him. I get another manager. First she said he wasn't in. He left already then later said he's unavailable with other work, but she then let me know that my couch will be in my location by Thursday the 10 of November - the whole day I hear nothing from them.

I was looking for a gazebo so I checked on the internet. Wayfair came up and I wanted to get it right from them. I felt like I was getting it from the source and they seemed like the right guys to buy it from. It was a breeze to order through their website. We had one problem but the company fixed it really quickly. I ordered two gazebos and they sent me two roofs and one bottom. I would go on vacation that week and wanted to get it done before I left. They had the second part delivered within three days. I was really impressed. They also gave me a discount for messing up on the delivery. I'm really happy with the product and I'd buy from them again.

I searched online and tried to find the website for all the couches because I bought a new house. Then my friend recommended Wayfair to me because we had a common friend whose boyfriend is working there. But I did a comparison. If I see some coffee table is good, I usually Google it if there are some other sellers. Then I try to compare the price and Wayfair's price was fair. When I ordered, the website was easy to navigate. I got the coffee table I ordered from Wayfair this morning. There's an added delivery tomorrow for my sectional couch. I'm wondering why the delivery for it took over 20 days when it's already shipped but overall, it was a convenient experience. The whole number of items they have is more than other websites so I can always find one I want. It's a good choice for me and I'd recommend Wayfair to my friends.

We ordered a sofa and paid at the time we ordered. Six weeks later we still had nothing to show for our money and when we cancelled they only returned part of the payment. Will never do business with this company again.

I've only ever placed one order, but with multiple items. They said an item was delivered that never was so I had to call and the rep arranged for a replacement to be sent. I received an email the next day stating that the replacement item was back ordered for about 4 months so now I had to call again to now cancel the item and make sure that I was refunded appropriately.

I love Wayfair's products but their shipping sucks. I bought a new house and ordered a couple thousand dollars’ worth of furniture for the bedroom from Wayfair because they carry top-quality stuff and their website showed the products I was looking were in stock. Everything went well in ordering but it's twenty-nine days now and we still haven't got the items. I called Wayfair after 27 days and spoke to a lady who was very nice and helpful. She called me back that night and said that the shipping company hadn't gotten back with her.

After I found what I needed, I purchased it from Wayfair because of the reviews I got from friends that have experienced buying from them. The website was very easy to navigate and I got the product at 10% off. It was a very good experience and everything was as expected. The product was great. It was packaged good, and was shipped in a timely manner. I was very satisfied and would recommend them.

I heard about Wayfair through a friend of mine and I bought from them because of the price and selection of products they offer although the quality is the same with other retailers. There’s some items that are still in the box because we haven’t put it together. I'm hoping everything goes well. It’s a baby crib and a dresser. I’m sure I can call if there is something missing. But everything else that I ordered has been fine. Everything's been great and now I feel comfortable ordering from there anytime.

Wayfair has a lot more selections to choose from. I purchase from them primarily because I don't have to deal with obnoxious sales people. Their website is self-explanatory and very easy to navigate, and that's partly why we like it. The ordering experience was easy, too. However, we went through a very frustrating situation with them when we ordered a dining room set being sold together as a package. It was a significant purchase for us. We made this purchase because they said that delivery would happen by mid-November and we got the dining set in preparation for a Thanksgiving celebration we were having in our house for the first time since we lived in this city. Wayfair already accepted my money, I had received the chairs within a couple of days and assembled them, I had put all the boxes and shipping stuff away, and we were just waiting for the table. Everything was fine. Then all of a sudden, about two weeks ago, and at least two weeks after we ordered, I got an email saying the table was back-ordered and not in stock, and won't be here till after Thanksgiving.

I ordered from Wayfair in July and noticed my sofa had a stitching on the seat cushion that wasn't completely stitched. I called in October and their customer service was very friendly and helped me out by ordering a replacement part for my sofa. Since they did not have that individual replacement cushion they replaced my entire sofa at no charge! I am so pleased with the customer service and support from Wayfair. I love all my new furniture and will continue to shop with them!

I was a first time user of wayfair.com, suggested to me by my mother as I just purchased a new home. I searched for some flooring and found one at a great price that I liked. I could not order a sample and it didn't say sale or anything, so I ordered a couple boxes so that I could see it and decide if I liked it or not. It arrived 3 days later. I was excited. So I opened the box placed it on the floor and really liked it. So now I go back onto wayfair.com so I can order the rest of what I need, approximately 22 more boxes.

The main factor why I purchased from Wayfair was that I could get my order in a short amount of time. They have good pricing too and the quality is as good or even better than those of other online stores. However, I'm missing a few pieces from my last order, an outdoor sectional. I got most of the pieces but I need a few more. Customer service keeps asking me which pieces I need. It's frustrating.

We needed to buy something for our new house, and my friend introduced Wayfair to us. It was our first time to buy from Wayfair, and we did since they have a lot of styles we can choose from. The online ordering process was easy. Their pricing is a little expensive, but the quality of the bed that we got from them is good. Additionally, when we bought the bed, it was discounted by 8% and we also have a 10% off coupon. Everybody has been very nice and good. We asked the people who shipped the bed to our house to help us put up the bed, and they did. I'll refer it to friends but I hope Wayfair can give customers more coupons.

I ordered $3658+ from this company. I absolutely cannot keep these three couches. The quality is not standard at all. I want to travel 4.5 hrs to the Toronto location and drop them off since Wayfair cannot find a shipper. Wayfair will not let me take them to the location. A UPS 15 min away from their mailing location said it will cost me over $200 for them to take them down the street. I can bring them right to the mailing address if Wayfair gives me a simple return number. Wayfair please make this right immediately. You need to accept my returns this weekend. I am a first time home buyer and you are making this whole experience an absolute nightmare. This is our family room we are talking about. We cannot afford new furniture until our money is refunded.

I was searching for furniture in general and came upon Wayfair's website. I've had a fairly good experience with them. I've ordered from other online retailers of furniture before and Wayfair has been generally, minus a few pieces that I'm still waiting for, more prompt in delivering large pieces of furniture than the other companies. So that's been kind of nice.

I found some good deals on Wayfair's website. I had been eyeballing a specific outdoor furniture set for quite some time and it says that it would be available and when it would be delivered. It was very close to an important event that we were having so being that I liked the price and the product and it would be delivered in time for our event, I ordered it. Then, a couple of days later, I get called. It’s not coming and not available so I was really upset about that. I'm online with their rep and he said it’s on back order. But I can still go online right now to purchase the product, but the same exact thing is gonna happen to me because it’s still showing that it’s available online. So there’s a big confusion with all of that. Then dates got mixed up. I ended up getting another e-mail.

Wayfair was recommended to me by my daughter who felt the price and quality were fair. As a result, I ordered a lovely curio cabinet from your company a few weeks ago. When the order was given, there was an optional additional charge of $75 for assembly. The original price included delivery. I imagined that since the cabinet was quite delicate in appearance, that this would be a wise thing to do. Well, when the cabinet arrived this morning, the carton was placed in my living room as required. The assembly operation consisted of removing the carton, which I am quite capable of doing, and placing 5 small glass shelves inside the cabinet. It seems to me that whenever furniture is purchased and delivered that the packing material is normally removed and taken away. Clearly placing small glass shelves in place is not too complicated.

When I originally rated this section I did give it a 3 star- but now that I have followed the return policies & procedures I am SO disappointed with the way this has been handled with Wayfair!!! We did not even have the sectional a week and we disassembled it and put it back in original box as we were told and we choose to use the email printed return tag which was $107.47. But first I had to chat with one of your reps because I never did get my printable email like I was told when I did the return steps online. My response was "Must have been a computer glitch???" But whoever was typing back & forth with me did get me my email quickly, so I could get the sectional that was packed back up in original box which when we got the delivery it had a couple of bent corners we didn't think it was a big deal the way we received our order? But we did use black tape and everything fit in. And it was not EASY to do.

I ordered a dinner table set and few parts were missing from the package. When I asked the customer service to send those parts, they said they can't get it shipped quickly and it will take few more weeks to arrive. Why should a customer wait for few weeks for the mistake of the company? Not satisfied at all with the service.

The price and the selections were the reasons we went with Wayfair. Moreover, their products were of very good quality. We just bought a house, and we're more into the modern stuff, and everything is pretty much done and ordered online with that modern contemporary stuff. I got 10% off on our order. Sometimes, they even had 70% off on some of the items. I liked how they handled my boards, so I can keep and separate these into the different rooms. That was helpful. I called the customer service rep once about a mattress we had purchased. I didn't know that they had these in separate shipments since we bought a bedroom set. But other than that, there's been no problem and it was a positive experience overall.

I got a coupon in the mail from Wayfair and it got some good deals. It was a 10% off coupon for moving. I was familiar with the construction of the product that we bought and I thought it was a good construction for a good price. I reached out to their customer service reps to confirm the delivery dates, and they were very friendly and able to answer all my questions. However, it was hard to find the location of where to put in the promotion code for the discount. Other than that, the transaction went very smooth and easy, which is the most I could ask for. I'd definitely do it again.

The worst experience I have ever had. It took 30 days to deliver the top of the table, when I realized the legs were missing! Then it took another 30 days when they decided to refund my money back, because they had no idea where the legs were! Without any compensation. It is ridiculous. Nobody knew where the missing package was. This company does not care about its customers. Mismatch expectation. The worst company in the world. Never buy anything. I will never do it again... never had an experience like this in the past! So upset. I was not able to understand what kind of game they play!

The first thing I bought from Wayfair was a rug and I liked its color. Then recently, I bought a chandelier from them. They had the same exact product at another store here in Dallas but I could get the one on Wayfair in two days while I would have to wait for 10 days at the other store. So the availability to receive an item was cut to more than half and that was a deciding factor for why I shopped for that particular item. It was also on sale and came with free shipping. Their website was easy to navigate and I'm surprised that every time I go on it there are a million different options. Sometimes you’re looking through the website and you feel that you've seen all the options, and then pressing it in a different way gets you another pop in the option. Overall, it was a pretty good experience and I enjoyed it.

I ordered a jewelry cabinet about 3 weeks ago. First order I placed with Wayfair. I usually use Amazon but the jewelry cabinet I found was a pretty good deal on Wayfair. I received the cabinet after a week and the box it came in was battered up. The cabinet had a scratch on the front. The color was not the same as described on the site. I received no receipt in the box or via e-mail. I had no idea how to return item. I contacted Wayfair and they said they could find my order number. The customer service stated a number was on the box. I could barely see any of the numbers on the box since they were so small and scratched off. I found a number for the product and sent it to customer service with my name and address. The lady was able to find my order number but unable to do an exchange.

I'm not satisfied with the delivery time. I ordered on Oct 17th, still haven't received it yet. Not to mention they screwed up my bank account. You make your purchase and it shows deducted in your account but they don't take it right away so you think it's been paid for and it hasn't so when they finally took it my account was off balance and screwed up. I've been waiting a month for my furniture. I think that is ridiculous and they are really nonchalant about it!

Our all around experience with Wayfair has been easy, comfortable, and successful. I liked all the choices and their prices were better. My husband and I ordered our two vanities and our classic tub from Wayfair in the last month. And I ended up calling because I wanted to make sure I was getting the right piping for the classic tub. The lady I talked to was really nice and helped me order all that plumbing. Someone called my husband again about the drop off. We're happy with the quality of the products that came.

Wayfair has a lot of different selections. They had a slow online ordering process and their shipping partner stinks. A lot of my stuff comes busted up and have to be returned. Their reps were able to help me when I returned busted up items and it was quickly resolved. Overall, it’s been good. They've handled any issues right away and did everything fine on their end.

When I was looking for china cabinet and hutch online, Wayfair came up. People also told me that Wayfair was part of the Wal-Mart family and I just trusted it. The item I wanted looked very nice online and they finally dropped its price down to almost $500, so I decided to bite the bullet and buy it even if it was a very large purchase to do online. The ordering process was very simple and I was very pleased.

My order was automatically cancelled because my ship-to and bill-to addresses were different. No phone call or follow-up email, just cancelled. Kudos to customer service. They flagged my account for manual processing and I re-ordered the items. This time the order was processed. The items shipped on time. I ordered 4 adjustable height chairs. One of the chairs was missing a major component (the adjustment piston that raises and lowers the seat height). Again, kudos to customer service for getting the part shipped to me. Sadly, this part won't arrive for two weeks... Too late for my dinner party next week. Advice: Order a month in advance...

Ordered bunk bed guard rails thru Wayfair.com... package delivered in a timely manner however packaged on outside of box was damaged. I didn't even open the box & could already see guard rails scratched & wood chipped! Contacted customer service & explained the situation. They were very apologetic, courteous & professional. Reordered new rails with no hassle (informed me to keep or give away the damaged rails) possibly damaged accrued during transportation... that's life anything can happen & my experience was very pleasant & hassle free even in this situation. Will definitely use Wayfair.com again. They earned my respect thru their actions!

Came across Wayfair when I was shopping online. Their shipping made me choose to shop there. It was easy to navigate their website and they have a good range of products to look at. I easily found what I was looking for.

The convenience of ordering from home was why I went with Wayfair though the product cost, quality, and availability were about the same compared to other stores. I got a certain amount off my purchase for getting the Wayfair card. The customer service was really good, and probably the best that I've ever had experienced with a retailer. One of the items came damaged, and the young lady rep that I spoke to was awesome. She took the information and asked me what happened. When I took the ottoman out of the box, one of the legs had been broken off. She said, "Okay, we'll donate that and send you another one." It was very easy and pleasant. Overall, it was pretty good with Wayfair.

I cannot praise them enough for their outstanding customer service. I've told all of my friends and family and I strongly recommend shopping with Wayfair for all of your household needs. I ordered a tv stand from them and while it was in transit I noticed it had gone on sale, so I called them to see if they would do anything for me since I'd paid full price. The woman I spoke with (I regretfully forgot her name) immediately agreed and said they'd reimburse me the difference. I was amazed at how effortless that whole interaction was. Once I received the product and began assembling it, my boyfriend and I noticed there was a part missing. I called customer service and the rep, Brandon, was extremely polite, and very helpful in fixing the issue. I understand their prices are ideal for any type of budget, and they're great with product selections but I think they exceed any expectations in customer service. Amazing!!! Will return again and again!

During the preparation of our first child, I sought after Wayfair for a crib, as I did for all my other furniture pieces I've purchased in the past because of its promise; "...perfect product at the right price." However, this delivery lacked care preparation, and as a result, I did not receive the "perfect product," as promised. When I received the delivery, it appeared roughed on the edges during its transition to my home. After my child was born, my husband built the crib and soon after we noted that the crib had scuffs and dents on several areas of the furniture piece.

Wayfair have superior quality products. Their website is easy to navigate and I had no problems ordering at all. I've been buying a lot of things lately and they have free shipping above a certain amount. Once I called because I asked for a certificate of insurance for my building. They took all of the information, put it together pretty quickly and they sent the certificate over to me. That was very nice of them. And when I put in additional request that somebody reach out to me, they did. That was very helpful. I'm pretty satisfied and happily surprised with the service overall.

Wayfair kept popping up in my computer then I saw the commercials on TV. I bought a spa. Everything exceeded my expectations. Other retailers would deliver for free what I ordered but only drop it at the end of my driveway. Even if I paid extra they wouldn't put it in my garage. They delivered it and helped me shove it into my garage. Then my guys that are putting the patio in picked it up and put it in the backyard for me. They told me to put my car in the garage and when they finish the patio, they'll move it over for me. Then they couldn't find my steps to get into the spa so they reordered it for me. I talked to Linda about and their customer service has been phenomenal. It should be arriving sometime this week or the first part of next week. I've never had that kind of quick customer service.

I place an order for a chair on 10/26 and it was to be delivered by 10/28. The order did not get shipped. I contacted Wayfair on 10/28 to check on the status. I was told there was a problem in the warehouse and someone get back to me on the status. I did not receive any update until I emailed them on 11/2. I receive a response on 11/3 that they are still having issues in the warehouse. The customer service was very poor. You would think that they would have a manual way to ship items until the system were back up.

Wayfair was easy to use online on the app and I found what I was looking for. However, the delivery company was terrible. I'm in South Florida and our scheduled delivery was the date that Hurricane Matthew was supposed to come. That was a Thursday so they decided on their own that they were going to deliver that Tuesday, nine large boxes to my house, two days before a hurricane and leave it in my driveway. They also called me six times in a row while I was talking to someone else. I've never had a worse experience with the delivery. I was very dissatisfied with that part of the experience and unfortunately that will keep me from referring Wayfair to others. Everything else was perfect, but I will not order anything large from them again because of that.

After THREE attempts to ship this dresser to me, I gave up. Every time it was damaged on route and refused. I will never shop here again. An online furniture store should do better to ensure that the furniture they ship will actually reach its destination. After months of patience and rude customer service that ignored my attempt to see what was happening with my dresser, I still have no dresser. This is a level of incompetence I thought was only reserved for the federal government, but clearly I was mistaken. Never again.

My sister told me about Wayfair. I chose them over other retailers for the different products that they had. The product cost, quality and availability compared to the other stores were excellent. It's been easy to find what I'm looking for so far. I have had a package returned and they were helpful. They sent me the return label quickly and then I also had a damage on a shipment and they're working to resolve that. They have great quality product, reasonable price and I'll continue to shop at Wayfair.

I went for Wayfair for the range and breadth of merchandise from which I can choose. They had a lot of different items. Also, the cost was a lot less, and I didn't find anything much that I liked any place else. It's so much easier to shop online than have to get in your car and go out from store to store trying to hunt down things. I ordered two mirrors that did not arrive on time so I had to email them and find out where my mirrors were and they were very prompt in answering and getting back with me. Plus it is very easy to navigate their website. Overall, Wayfair has a great selection, good prices, and friendly customer service.

I bought a bed frame and decided to return it after 2 months. Although the bed itself is satisfying, this company has an unbelievably ridiculous return policy. According to them, you can return the bed within 30 days and it should not have been "assembled"! So, you are expected to have the bed for 30 days in its package and then decide to return it to them without even using it so it can be eligible for a return. I believe what is more important than the quality of the merchandise is the quality of customer service. Would not recommend anyone to buy from them.

The style and price of Wayfair are more fascinating than other retailers. I was able to look around and find the items that I was wanting to put into my apartment and I've always been able to find things on Wayfair's website. Also, if I buy more things they will send me coupons.

My wife told me about Wayfair and we found what we wanted and bought it there. It was pretty easy navigating in the website. We had to work out a missing package in our delivery and it was worked out without any big hassle. I had a good experience.

Wayfair really rectified the situation of missing hardware above and beyond my expectations by sending me a whole new bed frame quickly. Mohammed **, the manager in customer service, was so professional and persistent in resolving this stressful situation. He emailed and called me several times with updates and progress reports. I will definitely purchase anything from Wayfair again!

Somebody I was doing a remodeling for sent me a link to Wayfair to show me the size of the vanity that they bought. Ordering online was easy. However, the backboard of some of the vanities was warped and bowed really bad and not secured so we secured them and tried to straighten them out as best we could. Secondly, the opening that they leave to put drain and water valves through is ridiculously small so we had to redo the plumbing twice on two of the four bathrooms. We went to put the plumbing in and literally had to cut the backs an inch to drop them down just so we could put everything under the drawer. The manufacturer needs to do something better than that. Other than that it was a good experience with Wayfair.

5 months ago I purchased a 6 piece patio seating group for over $500 - This is one of the worst purchases I've ever made! Every time I look at the cushions it upsets me. The fading and uneven discoloration of these cushions is unacceptable! And I have repeatedly pleaded with Joss & Main and the manufacturer, Dwell Home, and no one has done anything about it. I bought this 5 months ago and it is ruined and an embarrassment.

I saw Wayfair on Facebook and I noticed that a friend of mine, who has real beautiful furniture, has posted that she likes the website. I was also looking for a living room set and navigating through the site was really easy and I like its style. It is really different from other furniture in other stores. I really liked the furniture from Wayfair and it’s beautiful. It was a little bit late getting to us as it's a few days later than it has been promised and that was a scheduling thing on the end when it got into Arizona. They were trying to fit us in, but outside of that I’m still pleased with the furniture. I'm very satisfied with the efficiency and there were no mistakes made in my order.

When I ordered this item, it was advertised with an interest free period of 12-18 months. I cannot remember the exact time period. The current ad says the period is 18 months. Further, in your FAQ page, it states that you automatically apply the best "interest-free" option. Nowhere does it state that I have to select an interest-free option. This seems to be a very crooked way of doing business. Further, of all the credit cards that I have, Comenity Bank is the only one that does not allow recurring payments. This is an extreme inconvenience. You cannot even setup payments a month in advance. This has definitely affected my confidence in ordering anything else from Wayfair.

I have been incredibly happy with Wayfair. One of the reasons I signed up with Wayfair is because they had nice things at a reasonable price. Not everything is super cheap and I haven't bought everything super cheap. Another one of the big motivators was their financing because you can do the six months, 12 months, 18 months financing with zero percent interest. It was very attractive to me that they had the financing options because it really works well with the way my husband gets compensated.

My delivery did not arrive as they promised and I kept contacting them thru email and phone but all their agents do was apologize and promise to send me an email about the delivery updates. But they don't, unless I bug them myself and contacting them again and again about its shipment. It took them 2 weeks to get the product out of the warehouse to be shipped because of their poor company communication and the customer service staff are irresponsible.

I ordered a new bed from Wayfair. Upon receiving the bed I assembled it and put my mattress on it. The second night of sleeping on it the middle support piece broke in half and send my mattress down to the floor waking me up and scaring the hell out of me. I called into customer service and to Wayfair's credit they issued me a full refund and told me to go back online and order a new one. Simple enough. I ordered a new all metal bed frame this time. It told me before I placed my order to "order now and receive this by October 20th." I placed the order and tracked the item a couple of days later and it said scheduled to be delivered by October 24th. October 24th came and I tracked my package and it said it had been delivered.

Wayfair is the best kept secret around. I've never had such great and wonderful service. I went with them based on the fact that I don't have time to shop. I purchased furniture and was so worried because who in the world purchases furniture without sitting on it, feeling it and looking at it. But their reviews were so clear and helpful that on the pieces that I was looking at, any questions that I had were readily answered and the dimensions were perfectly stated so I could look at the measures of the furniture. I ordered four chairs and a love seat and I figured with five pieces, surely one of them was gonna be damaged. When everything came and it was perfectly packaged and working perfectly, I was extremely pleased. Plus the cost for the items was great. It was markedly lower than if I had bought furniture in a local retail store. They exceeded my expectations and it was top to bottom a perfect experience.

The customer service of Wayfair has been fabulous. I had a piece of furniture that showed up damaged, and some furniture that was missing a little bit of hardware. And it was all resolved. So it was good. It was super easy to check out online. I'm very happy with the availability, cost and quality of the products in their store. I was also able to take advantage of their free shipping.

The company policy is not customer friendly at all if you are investing some good amount of money. I was looking for one reclining sectional that cost more than 2000$. The return policy is pretty bad as I don't like to I have to ship the furniture by myself which would cost me around $1000.The material and mechanism would be same as shown in internet. There is no warranty for that. It fails to achieve customer trust. The warranty protection plan covers only mechanism and accidental damage. It doesn't cover the leather scratches, cracking and/or peeling of leather, splitting of bicast, bycast or bonded leather which should be your main concern when you purchase warranty protection for 5 years for leather or vinyl furniture. There is no way you get to know the material is real or fake because they are not taking the responsibility.

I have received several great items at great prices. I have also received several that looked nothing or not quite like the image advertised. Customer service has generally been great about resolving issues and taking responsibility for problems.

I looked at furniture stores in the town I live in and I couldn’t find anything that was all leather, the color I wanted, and anywhere near the price of the couches I ordered at Wayfair. I applied the purchase to the credit card so I got discount and then I also have gotten the discount on other things that I've bought for doing reviews on them. The online ordering process was really good. I had to wait a while but I wanted to anyway because I wasn't ready for them. The only problem I had was with the local delivery service since it's disappointing. I wasn't real pleased with them but they aren’t Wayfair.

With all due respect their name is Wayfair is not even close who they are! Ordered TV stand on Sep 27th. Shipping got lost by FedEx then delivered damaged items. It was completely useless this can happen however send many pictures and I was told "Additionally, we do not need the original damaged parts to be returned to us, so please feel free to discard or donate them as you see fit." and I did. It was useless anyway put it in trash. I was also told that the replacement was shipped on Oct 12 and will arrive 19. As of Today OCT 21 there is no item so I did report to BBB and request a full refund and this is end of it. And an business owner I highly recommend people to stay a way from this people. The images are nice at their website. Customer service is absolutely terrible. Beware and I am telling you the truth without even checking my grammar type as I feel. Thanks for reading.

Everyone at Wayfair has been very helpful and friendly, and customer service has been great. The ordering process is very easy and efficient. They have a wide range of products, which is really nice. And for the most part, they offer good value. So, I've been happy and would definitely recommend them to a friend, but I would not recommend that they buy the sofas. I ordered two couches that I thought were substandard quality but they were not what I was expecting. They only covered the top half to save money when they were covering the cushion. The color was off and it looked cheap which was disappointing. So I ordered something else from another company that was about the same price, and it was nicer. Other than that, the other things I have were good value. Wayfair has good choices, good prices with efficient delivery.

Linkwood 54 Series Leather Ergonomic Recliner & Ottoman by Wade. Great recliners. Leather feels soft and expensive. The only problem was the delivery was to be 2 days but instead, FedEx shipped them from Jacksonville, FL to California instead of SC, making the delivery over a week long instead of the 2 days. We love the recliners! I bought 2 sets. Hubby loves them too. He is 6'2" and I'm 5'2" but we both fit perfectly in the recliners.

I had been looking for some furniture on all the sites that I knew of but wasn't finding the selection I wanted. I tried Wayfair and I was pleasantly surprised with their selection. I was pleased with the website. I initially had a positive interaction with their reps. I had some issues with shipping. But then, after my first contact, I felt sure they would take care of things. And then, I didn't hear back and I had trouble getting in contact with somebody. It failed in the middle, but then they fixed it in the end. So I would still recommend Wayfair.

The worst customer service I've ever had in my life. After cancelling the order I now have to pay for the shipping because despite cancellation the order was still shipped! Tried to resolve the issue over the phone, but didn't get anything besides: "Sorry, we understand your frustration." The entire website is bad, from unrealistic estimated dates to non existing cancellations! Will never go back nor recommend Wayfair to anyone I know.

Wayfair allows for ease of shopping online. The website has great choices and good filtering. The ordering process is very pleasing. I bought chairs from them in the past and the items had no damage when they came which is different from what happened in the more recent order which was a logistical nightmare. I ordered two vanities. When they went to deliver these the first time, one was broken. So Wayfair was called and told that one got broken. I told them I understood and that I'd wait for the next one. The delivery people called and set up a time to deliver.

April 29, 2017 - Ordered vanity with a delivery date of August 16, 2016. June 2 - Wayfair asked for info on my undermounted sink. Which I provided: toto LT569. June 6 - Wayfair asks for the template of the toto LT 579. June 7 - mail sink template to C3G, LP 3503 raider dr, Hurst Tx 76053 att: **, PO **. July 20 - email from Wayfair stating an unexpected delay and now I can expect the vanity 9/26/2916. Six more weeks. July 24 - Wayfair asks if I would like to reselect and that they offer similar vanities that may suit my need. Which I responded no way. July 26 - Wayfair emails me a 10% coupon with an expiration date so in case I needed another product that I will never get. August 9 - I asked for a small sample piece of the leather off the work shop floor so I could move ahead with my job and paint the walls and select fabrics for the window treatments.

Wayfair sent me two parts of a sectional sofa that did not match. Now they are ignoring my emails and phone calls. I will never buy another thing from them. I don't think I have ever received such a poor experience from any company.

Ordering and delivery was pretty standard, no problems there. After my order arrived I opened the box and put the paperwork that arrived to the side and began organizing the pieces. After I had sorted the pieces I reached for the paperwork that I received thinking it was the instructions, but it was the receipt. I checked the box again and looked through every piece I had assembled and still did not find the instructions. The instructions were not in the box. I connected bush furniture which according to the paperwork was the supplier, but I never received a response. So essentially I have a lot of pieces in my apartment that I am not able to put together because I didn't receive instructions and was not able to get a solution.

I was pretty disappointed with Wayfair and my order. There was something I had my eye on for a while and I finally decided to get it. I purchased it on September 20. My confirmation email told me that it would ship on the 21st and arrive on the 23rd. My bank account showed that the amount was taken out which meant everything went through well. Well, the 23rd came and went and I had not received my package. I gave it a few more days and once it got one and a half weeks past the day I ordered it, I checked on my order status.

I recently placed an order for a few baby items with a Visa gift card I received from a friend. The order was for a crib mattress, a changing pad and a glider rocker for our nursery. I received the mattress and changing pad and after my card was charged and order confirmation was sent from Wayfair that my glider rocker was on the way, I shredded my spent Visa gift card.

After I got my delivery, the stuff went on sale and I called to see what the procedure was with that whole thing. Wayfair told me there was nothing they could do. It wasn't like six months later - it was two days. They should honor the sale after people purchase stuff.

I have order two items from Wayfair.com. There have been issues that were non-related to the product they sold, but issues with packaging and breaking down of bed frame support 2 months after the warranty expired. Both times, there was a full refund without question. The customer service is 2nd to none and very friendly. The item that was past the warranty, I was given an in-store credit to use; I was further told to dispose of the unused items. This way, I didn't have to bother with returning, etc. I will order from them any chance I can.

When I had to find different room stuff, Wayfair has everything in one place which was easy for me. Also, I like their style. They have nice stuff and it's not the first time that I ordered with them. And, their delivery was smooth. I had a great experience.

I found what I was looking for at Wayfair and we did two purchases. We had gotten a table then we recently ordered some bedroom furniture and that hasn't been delivered yet. They said it was very popular and its delivery is being delayed right now. The online ordering process was fine although we had an issue the initial time because their system, oddly enough, wouldn't accept our credit cards. But the customer service is fine. We had no problem with it.

I chose Wayfair because of their pricing. I was able to get a 10% discount for my purchase. At that time, the website wouldn’t take the 10% coupon and I didn’t know if it was because I was doing it on my phone but the lady through the customer service was really nice. She handled everything.

Our original purchase date for our bed was August 16th, 2016. The original delivery date was around August 21st. Not a bad turn around time. We ordered the all inclusive delivery and assembly, and the first set they sent a cracked all the way through headboard with NO hardware for assembly. Lovely. So we refused that one and they sent another. It took from the 21st to the 7th of September to finally get here, and then the delivery contractors broke a drawer and splintered it all over my entry way floor and said they'd bring the drawer from the previous set so that we had a full working bed. Here it is, a month later with an unfunctioning bed and no one can be bothered to fix it. Won't ever order again if this is how they treat you.

Wayfair has almost every retailer on their website. A retailer might not list all of their products but because Wayfair has products from different retailers, I can have more choices. Also my wife got some discounts from their first time buyer promotion. The online ordering process is convenient but their customer service has rejected my orders two times because my billing address and my shipping address were not exactly the same. It took them a couple of days but they were able to work it out.

I was worried about ordering two large leather sofas online, site unseen...but they were perfect. The previous reviews were spot on - these leather sofas are gorgeous. I wasn't sure of the color of leather, so I requested swatches - which was a good idea as there are subtle but definite differences. The leather on the sofas is just like the swatch. Size and firmness - they sit higher than my previous set, but that's what I wanted as we're a tall family and they have firm but comfortable cushions. Very satisfied - I'll order through Wayfair again!

I purchased a $90 bathroom light fixture from Wayfair. Then spent months trying to find light bulbs that would fit the 4 outlets. They don't exist. I contacted Wayfair and they responded as if they would help me, but in the end, after several attempts to explain the situation, they simple told me the "manufacturer SAID use a 13 watt bulb". Really?? That was no response. There are a million different light bulbs out there - but NONE to fit this light fixture. Even 1000 BULBS.COM could not supply me with bulbs that would fit. So far I have gotten nothing but lame excuses and blah, blah, blah. A company should not be allowed to sell electrical products with no possible way to USE them due to defective engineering. Still waiting on a response to this situation.

I ordered a daybed online at Wayfair.com. I purchased a daybed 9 years ago I wanted a different one. The site showed all of a bed but when I took it out of the box there is no box springs. The site showed a mattress frame. When I called Wayfair they argued that it says it is an attachment. I am not happy, who does this kind of thing?

I liked Wayfair's selection and price. They were on an end of season sale so I got my item at 10% discount. Wayfair is a great company with great customer service. I’m very satisfied with my experience.

M wife liked the decorating stuff Wayfair had. Ordering was very simple, click and buy. Returns or product problems went perfectly too. The last one prior to this one was what made me buy a whole new outside stuff from them because they took care of me like it was no big deal. It was a fantastic experience.

I ordered a duvet cover, which was received within the allotted time. When ordering, you cannot be a "guest", but have to create an account. I specifically made sure to specify that I did not want any emails/promotions. (There is a box to check if you want these.) Within 24 hours, I received 4 emails. I sent an email asking to be taken off of the email list. That afternoon, my husband received a phone call on his cell phone asking several questions. I did not put his cell phone number on the order!

I bought a love seat recliner under the Wildon brand. When they delivered the following was not what their website showed: Color - it is grayish and not chocolate as per the website. Brand - it was a Coaster Furniture item which sells at Walmart for over $300 less. Assembly required while their website said no assembly required. Reclining was not "motion" as it said on their site.

We were against buying something online, but we really liked the bedroom set that Wayfair had so we decided to buy it. It was pretty expensive. I got an email yesterday from their rep saying that my bedroom set has been lost in transit. I’ve been waiting for it for about a month and it’s supposed to get here tomorrow. They said they could order a replacement, but I won’t get it until before the end of October. We ordered the mirror with the furniture, night stands and the actual bedframe. We really need our bedroom because right now we just have the mattress and we don’t know where to put all of our stuff. We have a closet but we need our furniture. So, I’m pretty upset and dissatisfied.

I tried out a couple of retailers but I found what I was looking for on Wayfair website and I had 3% off. I ordered online and then I had to call and speak with a customer service representative to make sure that I was ordering accurately. However, my items haven’t been delivered yet. Nevertheless, it was a good experience.

I was looking at the TV and some of the announcements and those that decorate the houses use Wayfair. The online ordering process was straightforward. I'm still pending to receive some of the items from my first order that I did, but I love that I receive all the things very soon like a week or two maximum. The customer service was very helpful in all the time that I contacted them. Sometimes I return an item because the color that was on the website was not an accurate color, but they already realized that and apologized for it and wanted to change the item. I really like Wayfair better than the others because it has more options and better quality. It's easy and so convenient to do shopping with them.

My daughter, Jessica **, ordered a dining set on June 7, 2016 from Wayfair. When she ordered the set the website and the live operator said that Wayfair had them in stock. My daughter received a message back stating that they were out of stock and that it would be in a few weeks. When she questioned why the site and operator stated that they were in when she ordered and in fact they were not, the representative was very rude. Since the initial order, my daughter has spoken several times to Wayfair representatives and they have been disrespectful, not helpful and very rude. She has received several updates concerning the order - each time the order is delayed even longer.

I found a really nice beach themed light fixture at Wayfair but wasn't sure it was made of glass so I sent a product question to Wayfair. Their customer service person answered it promptly, confirming it was glass so I ordered it. It arrived securely and exceeded our expectations as it looks great in the guest bedroom of our coastal house. The ordering experience at Wayfair has been great. We've ordered three light fixtures from Wayfair. One had to be returned, which was a very easy process and the other two have been perfect for our home decor.

I ordered a bed frame for my king mattress that used to sit on the floor. It didn't fit when I opened it up as I didn't realize my mattress was a Calif King. I called to explain, and the rep was so professional and helpful. She sent a label for the return as well as making sure I had the correct product. Very happy with the service as well as the product itself! So easy to set up!

I was upset with the order. When it came it was missing a part. Because of that I was unable to put my tv stand together. The parts had to sit in my living room for weeks. Which was a constant reminder that we had no stand to watch tv or a place to put our cable box, video game set and games/blu rays. So our living room looked like a big mess.

My wife’s been using Wayfair for quite some time now. They have good stuff and great customer service. Ordering online was fairly easy. The only thing I wasn't happy about was when I was to return one item and it would cost me. I was shocked that they were going to charge me $375 to return the refrigerator. This was because my cabinet guy didn't measure properly and didn't factor in the size of the countertop refrigerator that I ordered. I planned on getting another one of a smaller size. Why can’t the truck that will deliver the new refrigerator pick up the wrong one? But overall, I had a good experience.

I had a few hiccups trying to place my order on the app but I found some great deals that I liked! Had no problem with the delivery service, the guys were great! The only real problem I had was with someone calling me when I was working & couldn't take the 5 calls I continued to receive till I blocked the number. Despite this problem I still recommended Wayfair to friends because of the great deals! I will still use Wayfair because nothing in life is ever perfect & the deals are too good to pass up!

These recliners are small, but we need 3 in our family room plus sofa and loveseat for others. The chairs are nice and don't take up a lot of room. The only thing I did not like about the order was the delivery. I do wish you had in-home delivery. My husband and I are in our seventies and it was hard for us to bring all of the large boxes into the house and open them and put the chairs together. I guess that's more our problem than yours. Anyway I do recommend the chairs and the price was fabulous.

I have always been satisfied with my purchases from Wayfair but this time I was a little disappointed because when I received the rug and opened the package, the rug was wet at one end of the roll under the plastic wrapping. It had a musty smell so I had a fan running on it and opened the windows, and the smell did leave, but not the usual satisfaction that I have come to expect from Wayfair.

I found the exact table I purchased from Wayfair (one of many products I recently purchased) at allmodern.com for a lot less. I found out that allmodern.com is the sister site of Wayfair as when I tried to purchase something from allmodern.com it signed me into Wayfair automatically. I contacted Wayfair and they told me they do not match prices on their sister sites even though it is owned by them. This makes absolutely no sense. I will not be a customer of theirs any longer.

There are lots to choose from at Wayfair. I had to return one thing because it was broken in shipment, but that was pretty easy. It's also nice that they can deliver furniture now.

Wayfair's furnitures were very beautiful. Ordering them online was very easy and their customer service reps were helpful. When something went wrong, I called and they told me that they'll help me through the process. Also, they called me and I told them I liked the furniture and everything was okay. l recommended Wayfair to my sister.

My son started with Wayfair when he was looking at tiles four months ago. During the delivery of the hardwood, we paid money for it to be delivered inside and the guys were not prepared. They didn’t have the manpower to deliver the entire stock. My other friend and I had to help them. Also, on the receipt, there were 30 boxes, but we were missing about five. So, we were not able to do the work because we didn’t have the complete set. My son emailed them and no response. He was surprised because Wayfair usually has a very good response. We're happy with the service overall, but they should be sure that the companies they ship with can carry the commitment.

Bed is beautiful and only took about two hours to put together. Purchased new mattress & box springs for it and everything fits nicely. Bed dresses up my entire bedroom, looks like I renovated. Love it!

At first I didn’t mean to order from Wayfair and I was trying to enter a coupon code, but apparently Wayfair has my saved information. I had a 10% off coupon and it didn’t go through, but it automatically sent the order through. But since I loved the couch, I didn’t bother to call. The website is easy but the billing part has a little more information which is great. It was confusing to me though and when I ordered the last time, I did not mean to spend $2,400 in quick. So other than it not applying my coupon, everything was easy. Also, it said it was gonna be expedited delivery which was what's exciting about it, however, it didn’t come for several weeks. But it was fine and no big deal because the delivery people were great. The couch is beautiful and the service people were so nice to me.

I spent several hours reviewing the 1000s of rugs that Wayfair has available and placed 3 in my cart for my new home. I printed them out, then waited to share with my husband before sitting down to order. To my surprise one of the rugs had increased in price from $896 to $1027. We are talking a span of 4 hours from placing it in the cart at the $896 price to the rise to $1027. When I called Wayfair they said the rug had been on a short time sale and that the price did in fact increase between 11:00 a.m PST and 3:15 p.m. PST today. This just feels wrong. There was no notification that there was a limited sale and don't most prices change at 12:00 p.m. when a sale ends? I feel discouraged that I wasted so much time and ripped off that the price changed. I was offered no concession when I called in. I will shop elsewhere. Your loss Wayfair. And I have lots of friends! BEWARE of items placed in your cart.

They were shipped as promised and packed very well. Came FedEx ground. The deliverer did not knock or ring bell to let me know that he had left the order. I was home and checked the front porch several times that day and even so the stools were on the porch for 3 hours before I found them. Fortunately, no one took them. Love them and they were easy to put together but I would have liked some instructions and the tool to do the work. I had to ask my son to come over with his tools to put them together. I am not handy but someone who is would probably think assembly was easy.

I placed an order for an outdoor furniture set. I was very pleased with the set because I've been looking around for a while for one and found a great price on Wayfair. Less than 24 hours later, I received an e-mail stating my order was cancelled due to their pricing error. I believe a company should honor their errors and I will not be shopping there again, even with the 15% discount code they gave me.

I really like Wayfair. It was my first time shopping online and I found their pricing more reasonable than Overstock.com and Amazon. I also like the variety of collections they have. Also, ordering has always been fantastic. The website was hanging but I couldn't say if it’s their end or mine. Other than that, I like the way that I can order things. Additionally, during the shipment time, somebody called to check on me and let me know when the item will be delivered.

I placed an order for a desk on August 16, 2016 that was supposed to be delivered on September 1 at the very latest (with expedited shipping). I received notice on September 2 (a day AFTER the absolute last day that my order was supposed to arrive) that my shipment would be delayed until September 20...at the latest. On September 20, I received notice that it was FINALLY shipped (still would have been late). It was supposed to be shipped with next day shipping, meaning it should have arrived on September 21, a mere 1 month and 4 days after my original order.

Just to let you know, there was no official set of assembly instructions with this bookcase -- only an expanded diagram of the bookcase. That alone led me to study the diagram for 30 minutes or so, to see where to start. The inventory of part was also short by four (4) long bolts that I had to get at Home Depot. At the same time, there were four (4) too many of the other size. Other than that, it was acceptable. However, the overall assembly time was 2.5 hours.

Everything I have bought (and it's a lot!) has been above my expectations. Once I got the wrong color of an item and the customer service was fabulous. I received a return label quickly. I am a loyal customer and the value you provide is appreciated.

After the product was ordered on August 15th, I was told to expect delivery by Sept. 1. However, it got lost and didn't arrive till Sept. 27 and I felt there was no contact from Wayfair until I tracked someone down to hunt for my furniture order. Then the local delivery company failed to contact me for delivery. I had to contact them to set up a delivery and then they told me I would need to wait for them to hire a delivery person. Then that person failed to show up for work after the delivery was scheduled. So, again, I had to contact the delivery company and inform them of the failure of the delivery. A second delivery date had to be scheduled. This was extremely inconvenient as this was a bed I had purchased as a wedding gift for my daughter.

I am new to Wayfair. I found you from a mailing from USPS when I moved, so glad I did!!! Shipping is fast and products are very good. Really liked the Prices.

When the bunk bed set arrived we were excited that the wood frame of the beds were true wood and not wood particle. The bunk beds were easy to assemble and the finish on the wood was as advertised. The fact that the beds can be disassembled into two separate beds was a plus! My grandchildren won't outgrow the beds anytime soon.

I'm still waiting for a response to my email regarding a chair I ordered in August that I was told wasn't in stock and wouldn't be available until the end of October. When I canceled the order, after a week I heard nothing from customer service. I purchased a chair from a local furniture store and then I get an email that the chair is on its way. Very disappointed with this purchase. I was supposed to be kept apprised of when the chair was going to be available, but I canceled it instead. I'm still waiting for a manager regarding this chaos and misinformation. I have been happy with Wayfair in the past, but this purchase shows a lack of communication between Wayfair CS and their warehouse on what's in stock and not having any control of canceling orders. I guess I'll have to refuse the shipment if they don't provide me assurance that I will get free return due to not canceling the order.

I ordered a 3 drawer Mercury glass door front chest, hoping it would be a close match to one I purchased at Marshalls. It matches very well, was delivered on time, with no damage at all. I would recommend Wayfair to anyone, and have several times.

I love the sconces I bought to go in my house. I was looking for a particular style and only had a certain amount of money to spend. Wayfair definitely had a great assortment to choose from. The sconces are a high quality product and the price was well within my budget. I love Wayfair and will continue to shop at Wayfair when looking to buy for my home.

I've recently purchased a few items and have been very happy but I am still waiting on this last order which Tracking says it's in transit 10 min. away from me since Sept. 9th. Tracking message said someone was looking into it but have not heard anything and that's been posted for about a week.

When I shop with you I am very happy and satisfied with all my purchases. They come promptly and in very good condition. I have never been let down. Thanks for making home shopping fun and easy. Will continue to shop. Love it.

I have purchased two pieces of furniture recently and both arrived with missing or broken parts. I appreciate the fact that replacement parts were quickly ordered and shipped. Although it took some time to go through the system, nevertheless I was kept abreast of the status of the order and shipment. The customer service representatives were extremely helpful and knowledgeable in getting the correct parts ordered and shipped, as well as being very supportive of my needs. Great service!

I ordered a dining table, and was a little nervous to be buying furniture from an online picture. The table was delivered as promised, on the day promised, in perfect condition. I couldn't be happier. It is everything I had hoped it would be. Thanks Wayfair.

The chairs arrived within five days in perfect condition. They were packed nicely, and had little problem attaching seat to pedestal. I couldn't be happier with the purchase. Very comfortable.