Wayfair Reviews

Our dresser was delivered when Wayfair said it was gonna be delivered. However, the delivery guys didn’t come with anything. My husband gave them some straps that they could use to bring the dresser in but they didn't use it. Luckily, the dresser was packaged well so it didn’t get damaged. Other than that, everything else is beautiful and I'm very happy. It was a great experience.

This was my husband and I's first time ordering on Wayfair. We received some items in the order that were damaged. In speaking with the claims person the questioning was a very exhaustive process. Also, the representative asked for the same information multiple times. We are still finding parts of the bed that after it was fully assembled are damaged but it would be more frustrating to have them replaced by the company and they are probably out of warranty.

Everything was fine with Wayfair. Delivery went fine and earlier than expected, so I was pleased with that and with the website experience as well.

I have ordered from Wayfair twice. Both times merchandise exceeded my expectations. I recommend Wayfair all the time. Free shipping is great. As I continue to order more things online Wayfair is the first site I visit.

One time I ordered something that came broken and Wayfair made it SO SO easy to return and replace - much easier than the normal company. From then on, I said they have my business. I have ordered several products since then and they are amazing. I bought furniture, lamps, decor - all great quality, sturdy, beautiful, and the price was good. I will continue to buy from them. Wayfair is awesome!

I called customer service to ask about this 100% wool rug. I thought the quality would be poor at this amazing price. The rep I talked with was great - felt like talking with a girlfriend! This rug is great! It's soft and very good looking. It is pilling a bit but a rug specialist I know said that pilling will go away in time if I don't use the beater bar on my vacuum cleaner. I'm looking forward to enjoying this fantastic rug for years to come.

Wayfair had the item that I wanted to purchase and ordering from them was pretty easy. Their customer service reps were also helpful. I did call to get an update on my order because once it got on the cargo ship, the tracking got lost, and they pointed me to the right direction. It was a good experience and I have no complaints. The order arrived at about the time I expected it.

My order had a damaged part and when I called to inform Wayfair about it, the customer service rep could not have been more accommodating. She was quick, polite and offered a resolution that completely met and exceeded my expectations. I have already recommended this company to friends to use for their home decor shopping needs.

I LOVE, LOVE, LOVED wayfair and for a few months bought every single thing ever from them. Their products were adorable, their app was so easy to use, they sell EVERYTHING so no matter what I needed I found and loved. However their Credit Card company has shady fine print and the managers at wayfair customer service were less than helpful. It has since given me a poor taste in my mouth when it comes to Wayfair and I do not foresee spending as much money there anymore - which is unfortunate for everyone.

We purchased a card table and chairs as a Christmas gift. When it was opened a few days after Christmas the table and one chair was badly damaged. The box it shipped in was broken and badly damaged. I called customer service. They were great. Very helpful and the problem was resolved in one call. Thank you for the great service and standing behind your product.

When I receive the microwave I contact right away Wayfair. Few days later they send me a brand new microwave. What a good service. No fee to be paid. So that's why I really recommend to shop at Wayfair. This store have the best service I ever had before with other store. Thank you Wayfair.

I was looking for light comforter set in gray to match it with our new headboard. Just received this set in the mail. It looks exactly the same shown on the website. I like the quality. It doesn't feel heavy but will see it tonight.

I ordered my patio set in early November at a great price. I was originally told that the set was on back order and that it wouldn't arrive until March, but I ended up getting it in December! My husband put it together easily in a couple of hours, and it seems to be very good quality. The cushions are thick and I love the red color. It's been too cold to sit outside so far, but I can't wait to enjoy my new furniture in the spring!

Great, free shipping, assembly was simple and the recliner and ottoman look great in my study. Thank you for the great first time experience shopping at Wayfair and will highly recommend this to all my friends.

I had a problem assembling one of 4 dining chairs I had purchased. Three of the four chairs took about 15 minutes each to assemble. We worked on the 4th for over an hour when I gave up and called customer service. They were apologetic and immediately offered to send a replacement set of chairs. They were knowledgeable and supportive and the delivery of the replacement chairs was seamless! Excellent customer service!

What a dreadful experience trying to put the floor lamp together. The pieces screwed together and very difficult to get into proper alignment. The large lamp on top had a piece that was supposed to screw into top before the light bulb is inserted. It didn't screw in so there is a wobbly factor to the glass lamp and we are researching how to affix the piece with a heat-resistant adhesive. The way it is packaged makes it impossible to return. Would not recommend this product to anyone.

I'd recommend Wayfair. Their online ordering process was easy. The product I bought was a pool table so it was great.

Couch was due to arrive in mid December after having ordered it in mid November. Delivery date was surreptitiously pushed back three times and officially designated as "lost" on January 12th. Two full months of waiting for something to never arrive and they offered us a 10% off coupon for our next purchase. Terrible experience, will not order from Wayfair again.

Everyone I spoke with was very friendly and informed about the product we bought. The rug arrived as promised and was the correct one we ordered. We really like the rug and looks nice in the room we bought it for.

I ordered a glider chair for my wife for Christmas. Unfortunately, when I opened the box to assemble the chair I discovered that the glider base was broken. Though I was disappointed, I called customer service and they were quick to send me a replacement which was packaged better and arrived in good shape.

We ordered the Nova Meandering Coffee table after lots of research and searching to add a little modern look to our living room area. We love the look and it is something unique and different. Wayfair customers helped answer a few questions and it was sent by truck in a timely fashion. We are quite pleased with our experience with Wayfair and its products and I got a terrific buy.

In December 2016 I ordered and received 2 dark brown chairs. They were delivered in good condition and certainly were a compliment to our living room. We plan to order other items from Wayfair in the future.

The package was under great distress (ripped box, etc). The product itself was cheap, pressed wood... Just plain shabby. We used it in a guest bathroom rather than the intended usage in a completely restored one... All the other products around this issue from Wayfair were excellent. We were very disappointed!

Recently moved back to USA... Leaving all of our furniture behind so needed to purchase new furniture. We could not have asked for an easier ordering process; free shipping on virtually everything; prices without shipping already lower than many competitors; fast delivery as most items were already in stock... What's NOT to like? Wayfair ROCKS!! Quality stuff! We love it all. Thanks, Wayfair.

Love shopping at Wayfair because of the reviews and customer pics posted. Makes it so much easier to select items if there are real pictures of items in homes. Shipping is fast. Items are beautiful. Shopping experience fantastic!

I received a kitchen island for Christmas. The granite counter top had a chip on one of the corners. I contacted Wayfair and they immediately sent a new top. No questions asked. I tried submitting a photo but don't think it ever went through. I am so impressed and I love my island! Thank you!

Phone service was excellent. Delivery and package condition was top notch. Assembly was simplified and easy. My experience was superb and would recommend to a friend because of service and quality of merchandise.

Melrose Trellis Item # 11191. Beautiful Trellis - Very Easy to assemble and very durable. Came with a 20-Year guarantee. Will always look at Wayfair products first before shopping online anyplace else.

I have ordered furniture and accessories for our new home. My whole home is furnished through Wayfair. I have always had a great experience, great customer service and delivery. If anything was ever damaged it was replaced promptly.

Customer service was awesome! Had a damaged product when delivered, contacted your online help and they sent out a new product immediately. I have been telling everyone about you! Thanks!

Love love love my table and covered chairs. Just the right size for my small great room. Love the color and the chairs are so comfortable. It was easy to put together and didn't have any trouble. Have ordered before and everything goes so well together.

We recently bought a new home and I have to admit Wayfair is my new addiction! The price, quality, and service are outstanding! I pulled everything together from your site and I'm still amazed by how nice everything came together! I love your reasonable prices and great selection! Keep up the great work!

Wayfair is awesome! Quick shipping, smooth transaction. Beautiful chandler, prettier in person. Description very accurate. Provides a lot of light, may put it on a dimmer switch. Takes regular bulbs.

The rug arrived & was just as ordered. It is perfect for our use. Our great-granddaughter plays on it in her "playpen" & when she falls she does not get hurt. When she spits up we just wipe it up with a damp sponge. We did put a 1/2" rug pad under the rug.

Over a number of orders (3+), our experience has been quite positive -- problems occurred, but WERE HANDLED PROFESSIONALLY, w/ courtesy and very much to our satisfaction. We WILL UNDOUBTEDLY continue to look Wayfair for our household furnishings in the future! :-) ;-)

I ordered this rug pad on January 8th and received it on January 12th. That's pretty good delivery. I am very pleased with it as it is holding the area rug I bought from Wayfair about a week ago in place. I find their prices are reasonable, the quality of items is very good, and the delivery is fast.

I'll take any opportunity to tell people how MUCH I LOVE Wayfair. I moved to a new location in November 2015 and sold pretty much all of my furniture for a fresh start. I discovered Wayfair and was 'off and running' furnishing my new home. I found SO many things to make my home just the way I had envisioned it. I've never been disappointed in anything I've gotten from Wayfair - delivery was prompt, product was 'as advertised' (I found the reviews to be VERY helpful), and my one contact with Customer Service resolved the problem with NO hassles. I can't say enough positive things about my experience with Wayfair!!!

An EXCELLENT Transaction w/phone representative. We had 'our eye' on a living room hammock. Guessss....that, it was Out-of-Stock, when we looked at it a while later. Called Wayfair & rep stated that it was back In stock (BUT, at a higher price)?! He discounted it & we had it delivered in a couple of days. [What I DON'T like about Wayfair, is that Sales Tax & shipping is added!]

The representative was very nice and thorough. This was my second problem. One of them was broke. She took care of my problem, and I am a very satisfied customer. I have placed two more orders since then and it is because I feel comfortable that Wayfair is a good company to do business with.

Everything I have purchased from area rugs to household goods and bedding, window treatments and... well everything... has been high quality. Shipping is fast and I have absolutely no complaints! Highly recommended!

The dining set arrived on the date promised. I hired someone to assemble it for me and he did so with ease and no complaints. The set is beautiful, it fits in my space, and I'm very pleased and satisfied with it.

I ordered a Weber Spirit E-310 LP Grill from Wayfair on December 7, 2016. Because the grill was purchased as a Christmas gift, and we here in MN are currently far removed from reasonable weather conditions for backyard grilling, I can't yet speak to how the grill performs. I can say that ordering from Wayfair was a top-notch experience in every way. Shipping was free, delivery was made within 3 days, and the condition of the grill upon arrival was perfect. Assembling the grill took about 2 hours, but the effort was not at all difficult and the instructions were easy to follow. The assembled grill is more solid and stable than several competing brands/models of grills that I looked at in local stores prior to making the purchase from Wayfair.

I had a great experience with Wayfair! The prices are great and the merchandise is very good quality. The order got to my home in no time and I was very please to see how great the items looked! I will be ordering more things very soon.

I have ordered furniture, bath towels, bedspreads, nautical pillows and have had nothing but a really good experience. Love everything I got and have told my friends to try Wayfair. I now check with this company before exploring other options. Thank you Wayfair!!

When we opened the box the horse looked ok until we took it out. Back legs were not as wide apart as the front legs and the one back leg was shorter than the other. Very wobbly. Could not give it to the child I bought it for. Will be sending it back.

I did leave a review after receiving my order... It was exactly as pictured and described. We are very happy with the ease of ordering and our entire experience. We love our new clock! Will order from Wayfair in the future and would recommend highly! Thank you.

I was very disappointed in quality and color of these pillows. The red was not a "fire truck" red, more pinkish red and material was chintzy! Have ordered from Wayfair several times and was pleased with my purchase thus why this order so disappointed me!

We ordered a set of lawn chairs and the box came damaged. As it turns out, one of the chairs was actually damaged also. Wayfair customer service was so helpful and set up a replacement package immediately. The only reason I get four instead of five stars is because the chairs we're paying to put together with the allen wrench they provided.

Shopping Wayfair style is fabulous. Say you're looking for a lamp, I was. Instead of going store to store you simply put them in a room and you have ones so you can start narrowing down. I was very pleased with both the first lamp, the stack tables, the bar chairs, a second lamp, more bar stools and an ottoman, and a day bed with trundle. Loading up new rooms for future purchases. Most pleased with the purchases from order to delivery to assembled and ta-da.

The quality of this product is outstanding and the fabric is beautiful... just as pictured. This was my first experience with Wayfair. Everything was professional and delivery was efficient. I will definitely use Wayfair again!

Ordered a La-Z-Boy recliner for my husband. When we put it together, we found the footrest would not stay extended. It would collapse as soon as it rose to full extension. I reported the problem and was promptly contacted by Bradley **. He offered several resolutions but my husband still wanted to return the chair. The final resolution was to donate the chair to charity, received a full refund for the chair and Wayfair has a very satisfied customer. I was skeptical about the resolution because it was an almost $800 chair but Bradley assured me everything was okay. My husband found another chair he likes but it is out of stock until February. Thank you for all the help in this matter, Bradley!!!

I have ordered from Wayfair twice. The first time I bought a new light fixture for my kitchen. It arrived promptly and was extremely well packed to prevent any damage. The second time, I order a table for my kitchen. Again, it arrived promptly and my son was able to assemble it in just a few minutes and it is perfect for my kitchen. I am very happy with shopping with Wayfair.

The service provided by Wayfair was excellent and professional. Thank you for being on time as schedule and the courteous staff, who delivered my sofa. I would recommend Wayfair to everyone. Again Thank you.

I had a bed frame sent to my house and when I opened it on Christmas eve it was broken. I called the following Monday and they shipped me a replacement part right away. They also stayed on the phone with me while I inspected the rest of the bed to be sure it was ok. Very friendly and very helpful. I was very happy with my experience. The new piece came in and we have our bed frame together. It's awesome and I love it.

I had a seamless experience dealing with Wayfair. My order was shipped promptly, received in excellent condition. The shipping fee was modest. Overall, it was a good value for the price. I very much liked the experience--my first--with Wayfair will not be my last.

Good looking, well made product ordered as a Christmas present. The item arrived on a few days after the order was placed. It was well boxed and arrived with no damage. We were happy with the quality, size, and construction.

The dishes I ordered are so beautiful, so much more than I expected. The recliner is pretty, but won't stay un-reclined. It is reclined all the time. It was a fabulous price, and I love the look, and it is comfortable. So I decided to live with it.

It took me awhile to choose a rug I really liked. This one is just right for the space, right size & colors. It was well under the budget I had in mind for a rug... bonus! It arrived very fast (even arrived a day early) & in great condition. I've just unrolled it to get the curl out, but looks very nice. Exactly what I wanted.

I'm a disabled senior in a wheelchair so to say I appreciate so much being able to get just the product I'm looking for at a price I can afford, WOW. You nail it every time and I love telling friends, "Just go to Wayfair, if they don't have it, it hasn't been made." Thank you so very much.

Product was as pictured and described. We have been using it now for about a month. A couple of minor defects that do not show. The table definitely takes two people to assemble because of the weight, but it was no problem. We believe we received our money's worth and are satisfied with our purchase.

Minter Upholstered Sleeper Sofa came on time. I guess putting it together was challenging. The sofa is comfortable, attractive in color, having the right amount of pullout space. I believe Wayfair is very "fair" and "reasonable" when it comes to customers starting over to better themselves and their conditions in rebuilding their credit. Thank you Wayfair!

I'm a new customer. Just retired and moved to Florida. I've ordered several items from Wayfair.com and have been happy with the quality, price and timeliness of all my orders. I have already recommended it to my kids and a few friends.

I recently bought a house and have been purchasing items to furnish it. These rugs were my second Wayfair purchase. The rugs are perfect, they were a great price, and they were delivered quickly. No problems at all. I also had no problems with a furniture item I recently ordered from Wayfair. On the other hand, I have learned a hard lesson to not order from one of Wayfair's competitors - Hayneedle. My experience with them has been a complete disaster - lack of communication, late delivery, damaged merchandise, and now the hassle of the return. I'm sticking with Wayfair from now on!

Very pleased with the service I received from Wayfair. I was nervous because the price was good so I worried about the quality. I was pleasantly surprised. Package arrived in a very timely manner and pleased with the product.

Easy ordering and fast delivery. I was skeptical ordering because I did not know how the quality of the merchandise would be. I was greatly surprised. I love the Minnie Mouse recliner I got for my granddaughter for Christmas. I would/will recommend and order again for myself. Great experience.

We ordered an armoire/storage unit for the kitchen. It was delivered in a timely manner but when we went to build the unit - there was an integral part missing. We called the manufacturer and were told that the part is unavailable and to contact Wayfair. We contacted Wayfair and were told "yes, the part is available" to be shipped out. Three delays later and we still don't have the part and the unit is sitting in pieces in the closet. The latest contact by Wayfair is that it will be shipped in early February. We would love some resolution. Have ordered many things in the past and love the company - help!!!

I just ordered these curtains so I have not received yet, but I am certain that I will be delighted! Wayfair has become my #1 source to order any home goods. I have ordered a chandelier, a chair, a loveseat, etc. Every item has come in good form, on time and at a reasonable cost. Ordering online from Wayfair has been so easy & convenient. I rarely shop at retail stores anymore. There are no other online retail businesses that compare. Thanks, Wayfair!

So frustrating. The daybed arrived ahead of schedule which was very inconvenient. Then a piece was missing. Then the replacement piece was bent and unusable. Then you sent a complete new bed frame that was delivered to a really inaccessible place. And last but not least I was told to just dispose of the parts I didn't need. I'll have to hire someone to take it to the dump. A totally annoying, frustrating and in the end expensive experience!!

Ordering was easy with clear description of items purchased with concise dimensions and specifications. Shipping dates and updates were helpful. Follow-up contacts, expressed concern and interest in our satisfaction. We will buy again.

Found the perfect patio set on Wayfair. Because the seats are individual, they can be arranged and re-arranged to suit the space and the event. The cushions are thick and comfortable and the turquoise covers add a brilliant splash of color. The shipment arrived on the date promised and were nicely boxed for protection. Great service and great product.

The service department was extremely nice and helpful and took care of me in a very timely and fair manner. I would definitely recommend Wayfair to anyone. I have ordered things in the past and received the product in 2 days in perfect condition and the quality of the product was exactly like the picture. Although this order wasn't exactly what I was looking for, the return was very easy.

After an exhaustive online search to find a replacement bed I settled on Wayfair. Wayfair's customer service was outstanding in answering all my questions about the product. They called 1/2 hr prior to delivering the packages and everything arrived in good condition. The bed was easy to put together with the exception of 1 screw hole that was missing--an easy fix. My husband just drilled a hole where it was missing and it went together just fine. The bed looks great and is sturdy.

I purchased quite a few items from Wayfair. I have always heard about them but have never bought. I was looking for certain items and colors and Wayfair had exactly what I was looking for. I have to say that I was disappointed with the gray and white comforter set. After the first wash, the flat sheet had runs and pulls. I contacted Wayfair about this and they immediately told me that a replacement was on its way. I waited a couple of weeks for it to arrive. I had to contact Wayfair again to let them know that it did not arrive.

We ordered the dark rattan 32" bar stools to match a dining set we have and they were perfect. The quality was very sturdy and comfortable to put at the bar area. Not much work to put legs on. Order delivered just as specified to our front door. We are pleased with our purchase.

When I purchased the accent cabinet, I decided I wanted another one to match. I went on your site and you had jacked up the price to $289. By Christmas, you were out of stock. I just checked and this exact item is being made by another manufacturer, and the price is still around $289. You have another model, exactly the same but with legs that are 6 inches longer and it is cheaper. I don't understand your pricing schemes and feel you have no method other than jacking up the price when an item becomes popular. The cabinet is wonderful, your pricing gouging sucks.

Easy to order, semi good quality, fast delivery... Only problem I have is the stained glass shade was separated from the glass on one shade. Was able to repair myself. If I had the time to send back I would have, but for the price it was a GREAT DEAL! Happy and would purchase from Wayfair again.

So many items have been order by me through Wayfair I'm at a loss for any order numbers. I have ordered pillows, bedspreads, many pieces of furniture, pictures, etc. and have been very satisfied with every purchase. Customer service outstanding!

Castalia Floor Standing 5 Sided Corner Curio Cabinet. I ordered the above item and when it was delivered the item was damaged. I sent an email to Customer Service and the matter was resolved very quickly. I was very pleased. I love looking at my curio in my living room.

Wayfair would not finance my couch. So, I had to go to alternate financing. I love the couch I got. It goes with my decor so well and family. The delivery of it went so well. It was well packed and safe. They delivered it just where I wanted it. The packaging made it easy to move around also.

It was pretty straightforward with Wayfair. I liked the variety of products and the pricing. The online ordering process was easy and the customer service reps were really helpful.

My granddaughter-in-law asked me to buy a particular bed from your site for my great-grandson. His Doberman/pitbulI shares his bed! I was able to order the bed easily, and it arrived quickly. Boy and dog, not to mention Mom, are very glad to have the new bed!

Your selection was by far the best I found. When I called with questions the service was outstanding... The agent provided detailed technical data and was very friendly. The order of several lights came on time and was correct. I highly recommend Wayfair.

The experience was not very good. We ordered it in early December, but it never showed up. Your company said it was lost in shipping. So we went online and ordered another one. A couple of days later we got a message. The order was canceled as you were out of stock. Well the website said you had some in so we ordered again, only to have it canceled again. You need to get your website up to date with your inventory. Really wanted it for Christmas 2016, not 2017.

This item was due to me by Christmas, DEC 23, never came still hasn't come and The response team has only responded with apologies. No one can tell me where it is and I am as frustrated with your company as I can get.

The chair I ordered was received in a timely manner. The fabric is embroidered nicely, but the pattern does not match up anywhere (i.e. on the arms, or from the cushion to the back). It's also not super comfortable but serves its purpose adequately as an occasional chair. Overall, it is acceptable given the low price. I will consider ordering from Wayfair again, but keeping in mind ordering by price may come with other compromises.

This is my second sizable order with Wayfair and it is a again a good one. A few items I ordered were not as large as I had hoped but that was my fault for not taking measurements before I placed my order. I will be more aware in the future. I like how you know when the package is arriving through the texting notification system.

The unit arrived quickly and without incident. All parts accounted for and even a few extra for those of us that have occasionally misplaced a screw or something. Pretty easy to assemble with one person in about 75-90 minutes. 2 people would be easier and quicker. This was the second order I placed with Wayfair and just as happy the second time.

Not sure which items this is about because I use Wayfair a lot!! Bought a King bed, tables and chairs, bedding lots of things. The shipping is free on items over 50 dollars and it comes sometimes even before the actual delivery date, AND I never have had any damage. What is there not to like!!!

I purchased a new home in September 2016 and found decorative ideas on both websites. Wayfair and Joss & Main are my addictions for my home. I find all sorts of items that have made my house a home. I have found many items at great prices.

I had bought this same vanity through Wayfair in 2014 and had a very nice experience. This time not so much which delayed the start of my bathroom remodel into the holidays. I ordered the vanity on 11-2-2016. According to the tracking, my vanity left Seattle and was in Harrisburg Rail Head, Pennsylvania on 11-9-2016. I did not get a call from Translogistic (the freight company was to deliver the vanity to my home) until 11-18-2016 which was supposed to be the original estimated delivery date. They said they could deliver the vanity on 11-21-2016 or 11-23-2016. Since I would not be home on 11-21-2016, I chose the 11-23-2016 date. On the morning of 11-23-2016, I received a call from Translogistic telling me they did not have the vanity. The vanity was in Westborough, Massachusetts and not in Maryland where it should be.

I don't know which purchase this survey request is in regards to, but my numerous experiences with Wayfair have all been very positive. These experiences included addressing products that were not as described/pictured on their website and shipping issues because of FedEx and because of my own ordering error. Wayfair is a class act and has wonderful customer service. They also have quality products and fair prices.

The folks at Wayfair were super helpful and made me feel very confident in making my purchase. I was very unsure that all promises made would be kept. Most places don't ship to Alaska so I was ecstatic when my whole bedroom set showed up on time and in perfect condition! When I called to check on the status the Wayfair team was very helpful and had all my information and were able to answer my questions promptly. I would most definitely recommend anyone purchase from Wayfair!

Moved into new home, had lots of upgrades, personalizing to do. Wayfair had all the answers and then some. Each and every product was first-class and above expectations in each event. Wayfair is now my go-to site. Variety, quality, fast, efficient, tremendous customer service. It doesn't get any better. Thanks.

I spoke with Customer Service Representative Diamond today. I had a tricky problem with a return that involved a third party vendor. Diamond took great care of the situation and resolved my situation quickly, professionally and with an excellent outcome.

I was a bit nervous ordering online. I wasn't sure if the items would actually look as pictured or the level of quality. But, the customer service representative was very helpful with color match and I absolutely love what I purchased. Will definitely order from Wayfair again and have recommended to family and friends!

Ordering the product was really simple, the product arrived on the date promised, the assembly took me like 30 mins. All in all we love the product, the quality of the product is what we expect. Overall best value for our money. For sure we will continue shopping here. Thanks!!!

Sometimes I like to window shop and dream about all the beautiful things I would buy if I could afford them all. In addition to Wayfair daydreams I'm also a frequent customer. Unique quality products at a great price and consistent delivery.

Always a great experience...I have ordered a lot from Wayfair and have always been happy!!!! I think I have had to return one item but another one was shipped right back out. Happy customer. I will continue to order.

Purchased an area rug & pad online after Xmas. The pad came first and a week later Wayfair canceled my order on the rug. The reason is THEY made a mistake with the posted price I purchased the rug for. So without a phone call they canceled my order. I am stuck with a carpet pad and without a rug. Very bad experience! Now in order to get my refund on the carpet pad - I need to box it up and they will send FedEx to get and then I wait for their warehouse to process until I get a refund. I asked for them to mail me packaging for the inconvenience - and they won't. Any other store would honor the price - but not this company. Now they have an angry customer - out money and time. They lost a customer for life with their bad customer service!!

Everything so far has been good with Wayfair. I liked the number of options that they offered. Moreover, the things I have received have all been fine and there have been no issues as well. I would recommend it!

I waited over a week for my order and when it came, the corner was crunched into pieces. Now I have to wait another week for the replacement part which is annoying as this is urgently needed. I suggest Wayfair use another courier service or tell the courier service to be more careful with the parcel they deliver as I am not very happy because of how long I have waited.

I've been looking for furniture for the last six months and I've gone into stores but didn’t see what I was looking for. Over the course of the summer, I started looking on Wayfair. I saw a set and kept going back to it, so I decided to get it. The ordering process was simple. But when my purchase came, I had a couple of issues. The door of the large buffet cabinet was jammed from the outside and was pushed into the cabinet. No matter what I did, I could not get the door opened. My brother-in-law ended up having to remove the back panel of the buffet and push out the door from the back side because I didn’t want to break the handle using pliers.

I placed several items into my cart on Wayfair at about 8 pm. I waited to take a final measurement and clear the purchase with my wife. I woke up the next morning and went to my cart to purchase the item and the price increased $300. Spoke to Customer Service and they said that was the way the online business fluctuates. HOURLY??? Wayfair has lost my trust and you should be aware that prices change every minute. Back to brick and mortar stores for us.

Wayfair is my go-to place and I only shop there mostly. It is easy to look at and to search for exactly what I want. I love all the products there. They have unique pieces that are reasonably priced at most times. There was an issue with our last order, when the end tables did not come. But when my husband interacted with customer service, it went great and the end tables were then delivered after two days. It's been an enjoyable experience and I would definitely recommend Wayfair to a friend.

We ordered a sectional couch for delivery at our place on a Friday morning. Three minutes before the beginning of the delivery window, we received a notification that the delivery truck was not large enough to carry the couch. I suppose that these things happen when you have never made a delivery before... which is the only explanation for not realizing that your delivery truck can not carry your products. After letting us know that they would not be able to make the delivery as scheduled, we were told that they would absolutely be at our place between 8 and 12 on Saturday morning. It is now Saturday evening and we have not received an email, call or other notification. We assume that they are not coming today, as promised, and can only imagine that the company is having trouble finding a truck of the appropriate size again. We give this company zero stars and may God have mercy on their souls.

I ordered a white lamp. A couple of hours later, I got a confirmation email that said they were preparing to ship a blue lamp instead. I "immediately" sent an email back asking them to either swap out the blue model for the white one that I ordered or else cancel the whole order so that I didn't have to deal with returns. They said they'd "try" to cancel, but the next morning I got an email saying the request was denied because it was already being prepared for shipping.

I was looking for a couch so I locked a huge one that was on Wayfair. Their customer service sent me an email asking about the delivery guys, and I wanted to tell them that there was a damage to the couch. It was not enough that I was going to send it back, though. I read the reviews and somebody said you have to have a 105-inch door to get it through. Somebody else said all you got to do is take off the packing because the drivers are saying that it's not going to go through the door. I unpacked the couch because that’s what I had read. The damage was on the trim, which I thought was wood but it looked like it was plastic. There's paint missing off of it. It's not a big deal, but I paid that much for a couch and I didn't want it to have any nicks. Other than that, my couch is beautiful and I love it. I wish Wayfair had a loveseat that went with it, though.

I enjoyed the ease of ordering from Wayfair for tile for my bathroom, kitchen, and ceiling tiles, even the price was a bargain. The products were packed and received at ease. Also the tiles were exactly as described online. The entire experience was excellent and return instructions easy to follow and free shipping a plus. I really enjoyed shopping with them and sure I will order from them again in the future. I will also recommend them to others.

Ordered a couch and chair on December 9th, 2016 with a promised delivery date of January 6th, 2017. Gave away my living room couch and chair in preparation only to find out by email on JANUARY 4th, 2017 in the evening they will not be shipping until MARCH 16th, 2017 because they are out of stock and on back order?! REALLY two days before delivery? Nobody there will take responsibility or do anything. Bad business. Also now they on their website it says back in stock February 5th? I am beyond upset and feel this is unacceptable. BTW It is of course on my charge card as of December 9th, 2016.

I recently purchased on 11/12 a Simon Li leather couch that was delivered the first week of December. I purchased it for $1589.99 (**) and on 1/4/17 in Costco the identical couch was priced at $899. I contacted Wayfair realizing I may have missed a window, but the company made no effort to provide relief on a clearly a inflated price. I continued communication to even try and post on my already submitted review a note for other consumers of the close to $700 price difference. I am disappointed in Wayfair ethics and pricing. There was no attempt to even correct for future consumers. I guess they hope no one checks. The only price match they have is on their own site and even then if you order something and the price drops on their site the consumer must watch and initiate the request.

Update. I received a replacement lamp in about a week without any hassle at all. This one came in a good condition, shiny without dents or scratches, and it works fine. Bottom line, after two weeks I got the lamp that I wanted.

I purchased a bed frame at the beginning of November. Delivery took 3 weeks which was bad enough. But when the delivery was made one of the 3 boxes was missing! I called the company right away. A week later they send me an email with a PDF of the assembly instructions and ask me what I am missing. Seriously! There a gazillion parts. How am I supposed to know? I try to explain what I am missing as best I can. Then a week later I receive notice that the missing parts will deliver by the end of December, a month after the original delivery date! I complain and they offer me a return or a discount. At this point I need a bed so I take the discount.

I'm so dissatisfied with my purchase from Wayfair. I bought a twin size tent that went over my son's bed. The product description stated it comes with a zipper close door. When the package came it looked exactly the same but had Velcro tab to close and was very hard to pull together and shut. The reason I wanted a zipper close is so that my 3 year old could close this by himself. The box also came with another person's packing slip with some else's name and address from another state. I called Wayfair and the lady told me it was a mistake on the packing and shipping end and mine for sure was suppose to have a zipper. She sent another tent and it arrived very fast. However they sent me the same exact tent I already had which was wrong...

I made an order to the value of £500, the website advertised free shipping for orders over £40. I was told that as I lived in Northern Ireland there would be a charge, even though this is still U.K., but I agreed. However, what they actually charged me was unbelievable = £300!!! £300 for delivery and the furniture is flat packed - not even difficult to move?!?! Absolutely extortionate!!!! To make matters worse, I've been informed that there is a DELAY in my delivery and Wayfair have responded saying that they are looking to reduce delivery costs!? Doesn't help me when I've already been charged £300!!

I purchased a cat tree as a Christmas gift on December 1 with an estimated arrival Date of December 15. One the eve of December 15th and still no delivery I looked at my Wayfair account... To my surprise it said that it had been delivered. I immediately called customer service and they said that they would have to contact UPS to see where it had been delivered. I was told that I would receive a callback and after 3 days placed another call. They hadn't heard back from UPS so they stated that they would send out a replacement immediately.

It's easy to navigate Wayfair's website and I ended up buying from them because of their price on a couch. It was a great experience.

I was renovating a condo in another state so I did a lot of shopping online. I ordered three items from AllModern (apparently owned by Wayfair). Two of the items came in damaged. One was an expensive rug and the seams were not tight so it was fraying immediately. The other was a small bench which came in with a damaged leg. I contacted customer service and was at first told that they'd send out replacements right away. Then I got an updated confirmation that there was a 2 month back order on the bench. Then a confirmation came that claimed the replacement rug had been delivered but it wasn't! This company may have nice looking items but they are a pain to deal with and the quality does not reflect the price paid. I'd shop elsewhere.

Wayfair has shown us the best customer service we have ever received on my online furniture purchases. We purchased a dining room set, coffee table, entertainment center and a sofa. Some items arrived damaged due to shipping and Wayfair handled the replacement and returns in a professional and timely manner.

I saw Wayfair on a feed from Facebook and then my friend said they started buying from them. Anything I admired in their home was from Wayfair. I just purchased some flooring from them and it's beautiful. Everyone compliments it. Also, I had ordered an end table and they didn’t get it right, so they sent me another one. They said I didn't have to ship the old one back, and it was great that they did that. The experience has been wonderful and that's why I keep buying from them.

I recently ordered a product 2 weeks before Christmas with a delivery date for a week before Christmas. When the delivery date came and went I went to see if the product was shipped and my order was still processing over a week later. I contact the company to find out what's going on and I get a response that all of a sudden it's shipped. A week after it's supposedly shipped UPS has no record of the tracking number Wayfair provided. The item was supposed to arrive on the 20th of December. It's almost a week after Christmas and still nothing. Horrible and I'll never order from this company again.

Wayfair has a wide range of products, quick delivery, good prices and good customer service. With them, it's more about convenience and the style of product I want. The quality for the price is good mostly as long as one reads the reviews and picks wisely. I also take advantage of discounts all the time. The ordering process is very easy. Another thing that's been good is since they've combined Joss and Main, it's all one login ID and I can do one order no matter what website I order stuff off. I've had genuinely good interactions with their customer service team. In one of my deliveries for a coffee table, the screws didn't come and they sent these to me. On another one where they didn't get the instructions for the bed, they emailed that to me the next day, so that was really helpful.

People need to know about this company. Anyone can be in business when things work smoothly but the shipper lost my couch. Just lost it. Wayfair, essentially, after missing days of work for deliveries that never happened and waiting for an answer said, "It's not our fault, it's the shipper". Basically "don't blame us". I didn't choose the shipper. They did.

Good prices, nice furniture. The purchasing process is hideous and unreliable. If there is a rule not to ship orders to the address that is different from the mailing address then make it explicit. Instead Wayfair accepts an order, processes it and cancels it quietly without any explanation. Lack of transparency is the worst attribute for any business. It's very frustrating when you speak to a customer rep over the phone explaining that you move to a new address while billing address remains the same. They say "ok we make a note of it" and confirm the order, then 15 minutes later the order is cancelled with no further explanation. If you treat your repeated customers like a criminal you won't get repeated customers. I will make sure not to order again from Wayfair's family of companies and make it clear to my friends too.

I like Wayfair's products and price. They are the best and it was a fantastic experience. The online ordering process is pretty straight forward. I didn't get confused. However, there were some things I wanted that weren't in stock and that affected my choices.

This is not a review on the piece, but a review on the horrible service and steps it took to receive this product (which is STILL MIA.) Ordered about a month prior to Christmas and set up a delivery date and time and was promised (as it was advertised all over the Wayfair site that anything ordered by ** would arrive BEFORE Christmas) so it was scheduled for delivery about 2 days prior. Took off work and waited around - should be delivered between 12pm-4pm. Around 4:30pm, I called logistics/delivery because the delivery was never made. They assured me they were just a little bit behind and would call me ASAP. Waited until 5:30pm, still a no show and no call. Called the main offices where they even tried to call logistics/delivery and they "couldn't get the call in"... but assured me someone would call my cell as to where my item was and why delivery was never made. THIS NEVER HAPPENED.

Very good furniture for the money. We felt we were getting a lot more furniture for the money and the ease of ordering and delivering a payment is such that we would do it again. Our last purchase took a little longer to ship but we weren't in a big hurry and we're more concerned about the look and quality. Their site is easy to navigate and we found the images to be pretty accurate and everything that showed up was packed very well and never had any damage. We've done three big orders and never had any problems with any of them. The drop shippers that they use have been very good as far as helping us get it for when we need to get it.

I went with Wayfair for its large selection of products and free shipping. They're better compared to others though I also found Overstock.com very competitive. Wayfair's website is very intuitive and easy to shop. It's very user-friendly. Moreover, the images were quite accurate to the product. I found Wayfair to be efficient, successful and professional.

We ordered a sectional couch on Nov 29. It shipped Dec 2. It was slated to arrive at the delivery carrier on Dec 16-19th. After 2 phone calls since we were not contacted or updated by either Wayfair or the courier, I received only an "I'm sorry, I only know your sectional has arrived a the carrier, but I don't know anything further," and a "here is a 10% discount for your trouble."

I've gone into Wayfair many, many times. It's the first place I go to when I'm looking for furniture. They have a lot of unique things. Wayfair is great and we're happy with it. We've ordered a lot of things from them. We got a good deal on a hot tub. It's the best purchase we've ever made for ourselves. It was probably a third less than what we would have paid locally. Everything was in good shape when it got to us. They did drop it in front of our door, but other than that, it was all good.

I shop on Wayfair because of the prices of their products. I was able to use a 10% coupon to get a discount. Their online ordering process was fine but as I've purchased a large amount of furniture in the last few months, I wasn't sure how it all worked with other websites that are connected with Wayfair. And the price has jumped all over the place. I found that confusing unless I really was aware of how it worked. I could be paying a whole lot more on one day and another. Also, some items took a long time and I had to return one thing so far. It was kind of hope for the best when you do things online for furniture but overall it's been good. I'm very happy with our purchases from Wayfair. I've had very positive and helpful interactions with their customer service reps.

I ordered a sectional couch on Nov 26. The delivery estimate on the item was December 12 - December 15 initially, so I thought I could get my item before the holidays. On December 5th, tracking put the item in a consolidation facility in NJ. On December 16th, there was not a single update anywhere. Tracking info was still stuck on Dec 5th, I called Wayfair to inquire about the status of the delivery.

I order a $3000.00 dinner table Oct 19 - webpage showed 6 week delivery. Order confirmation email showed delivery Dec 22, very close to Christmas. I told them this was a present for my wife. I inquired why the delivery had changed and was told if I didn't like it cancel the order. I did not cancel, first mistake. I inquired several more time over the next 9 weeks and was told "don't worry". 2nd mistake! Dec 21, after additional inquiries from me I received an email - the table was damaged in transit, too bad. Unacceptable on so many levels... Have requested when I will receive a full credit - no answer. Order Placed Oct 19, 2016. Total CAD $2,911.99. Wayfair.ca Order Number **.

I shop a lot on Amazon and looked on several different websites for the particular pieces of furniture that I wanted. A friend of mine who shops on Wayfair all the time told me about them and Wayfair had the free shipping. It was the best deal so that's what I went with. I applied for the credit and it took about three minutes after I filled out the information they asked for and I could go on shopping. I chose what I wanted and ordered two sofas and a chair. I bought them right then and there and the checkout process was very easy. I had 12 months financing with no interest then I received the paperwork in the mail. And the items were delivered exactly when they said they were going to be delivered. The process was super simple and as easy as can be. It was an excellent and exceptional experience and I will use them again.

I placed an order on December 11 to arrive by December 21 and received no confirmation email. I watched the order history in my account and suddenly it turned into a back order. Upon checking the website, the item was still listed as having "more than 10 in stock". I then received an email stating the item would ship on December 19 to arrive by December 22 - still making it for Christmas however my account still said the item was back ordered. I placed three phone calls to the customer service number and on the final call (on December 19) I was told the item had shipped and was guaranteed to arrive by December 22. I was told I would receive tracking information via email as soon as it was uploaded. I never received any notification.

I wish I had read reviews before I bought them. It's my first time buying stuffs from Wayfair and I'm so disappointed when I received those items. I thought I found a great site to buy stuffs from now on. They have lots of nice stuff (just pictures). Well long short story, I ordered those canisters jars and was so happy because I have been searching it for a long time.

My bar looks FABULOUS! With that being said I will NEVER make a purchase with Wayfair ever again in my life. I order my bar Nov 9 and got an email saying it shipped on Nov 14 and should be delivered by Dec 6. I called on Dec 5 only to find out that they had no idea where my bar was. Then proceeds to tell me that it will be shipped out after the actual delivery date and it wasn't. I ended up having to call again and spoke with someone who had to reorder my bar because it never shipped. The day of delivery I spoke to a Monica from Mountain Men Delivery who was extremely rude but my bar was finally delivered a month and a half later.

I love Wayfair. Their items are of good quality, and buying from them was easy and convenient. I went with them because of their selection and pricing. I just got a new home and it is now decorated with mostly Wayfair items. Ordering online was easy, and the return process for two of my items also went well. Both items were completely refunded. I've been very happy with the quality of Wayfair and the overall experience has been great.

I've had a great experience ordering from Wayfair in the past. They have a good selection and the shipping is always pretty quick. The online ordering process was pretty easy. I select the item that I want and I'm able to check out without issue quickly. They also got great filters in place that makes it easier to work through the thousands of products and their product description is a lot more detailed. I was able to find more information on their items in comparison to other online retailers. One of the sales associates I talked to was amazing. However, the other customer service person that was emailing me regarding an issue just one day stopped corresponding completely. Other than that, they have exactly what I need and my whole experience was positive. I'm already working on my next order.

We decided to purchase from Wayfair due to their rewards program and free shipping. We bought a lot of things including vanities, mirrors, flooring, and faucets. All of our merchandise was stolen from our job site and Wayfair's customer service representative took care of it quickly, reimbursed us for all the products, and handled all the reordering. I was very surprised. It was probably the worst situation I could have been in for a customer service interaction and they were phenomenal.

My husband and I ordered three separate orders from Wayfair.com, as we had been told from someone that they had decent quality products for a fair price. We ordered some chairs for our dining room, an accent chair for our living room, and a reclaimed wood dining room table. The chairs all shipped relatively quickly and were received at our house. Three weeks after ordering our dining room table, it STILL has not arrived and the shipping date has been pushed back from the originally estimated date. There is nothing to view under "tracking history" on the Order History page, except that it appears to still be sitting in Perris, California somewhere. This table was just shy of $1000! In 2016, there really is no excuse for ANYTHING taking a month to ship. The order cannot be canceled, because supposedly, it already shipped.

I had ordered a cream colored sofa cover. It arrived in about a week. However, I put it on the other day and within a few hours of sitting on it, I noticed it had balls on it, like when you wash cheap sheets! I was really upset. I paid close to 100.00! With tax and all, and it was on sale! I will never order another thing from them! I feel like they robbed me.

My daughter spent a lot of money with Wayfair, and she said that they’re a good company. Recently, I purchased a little side chair from them. There were some problems with it. The quality was bad. When they put it down, the legs came apart, and there were some threads that were pulled out from the fabric. I don’t see that as Wayfair’s fault. The manufacturer didn’t do a good job. Wayfair kindly told me that they’re going to exchange it. When I come back from overseas, they’re going to come and exchange it. So it was a good experience.

I went with Wayfair because I saw something that I liked at their website. It was easy navigating and finding the products that I was looking for. Overall, it was good with Wayfair.

I hired someone to put together go to put draws on notice that the frame was bent - bowed doors would not go all the way in. I called and customer service said, "Give you 40 off." I said no. She said, "exchange". I said, "You come and get this and pack it and take it apart and you pay me 150 bucks for the installer to take apart and another 150 to put it back together." They hung up, really.

The 1st delivery the cabinet and marble countertop was completely delivered broken. The delivery company said it was broken when they loaded it on the truck and was told to still deliver...so it didn't come off the truck. The Second delivery cabinet was fine so I allowed it in but I didn't realize the marble countertop was broken and it was all packaged and wrapped. We are under construction waiting for plumbing to be completed and lo and behold when the plumbing was finished and we unwrapped the countertop it was completely broken. Corner is cracked right off. I called to have the solution rectified...no help...no call back. The cabinet was expensive and I am very disappointed in the customer service that I received.

I placed a large order and only got half of what I was expecting. Turns out they make a mistake, at first they wanted to charge me the rest I thought I had already paid for. The supervisor Sarah ** came on the line and was able to correct and make up for their mistake.

There are a variety of factors why I went with Wayfair. Sometimes, it’s what they have that others don't, and sometimes it’s the prices that are pretty reasonable. I've taken advantage of some of the discounts, like the 10% off and some sales that they had. I've dealt with the customer representatives in two situations. In one situation, I mistakenly waited past the deadline in returning an item I had bought because I misread the return policy and thought I had 90 days to return it, since that's what’s always with their waiting registry. Instead, the return limit was actually 30 days and I had returned the item at slightly beyond that period. But the lady was really helpful and she could see that I was buying a lot of stuff from Wayfair, so she cut me a break and let me return the item past the return limit.

I ordered this item through my designer. Pro: the size was perfect. Ordering online was easy and the vanity arrived on time, as represented. Cons: The vanity cracked when screwing in the legs. My cabinet maker was able to repair it which saved me sending it back. In the website photo, the marble top looks cream colored. In reality, it is light brown.

I recently bought an entertainment couch from Wayfair, and my experience has not been very good. I love the store and have bought some stuff that I’m very happy about. I’m very happy with my entertainment couch. I also had no problem looking for the product, but the schedule of the delivery was a disaster. My old couch was here and then the delivery came. They were supposed to inform me within 24 to 48 hours before the delivery, but nobody informed me that they were coming so everything was a mess. I had to put the old one in the backyard, so they could put the new one in my family room so it was inconvenient. I was really pissed off. I spent $3500 for this thing and then the arrangement was really horrible. The guys who came to deliver were very nice, though and they helped me.

I order a sectional sofa for $2060.97 from Wayfair on October 31st, received a notice that my sectional had shipped on Nov 21st with an arrival date of Dec 9th. Well, the 9th came and went no sectional. I contacted Wayfair and was told that they would contact their freight department to find out what was going on. I never heard from them, but they had updated my order as delayed with an arrival date of the 13th. I call to confirm that my sectional would arrive on the 13th and was told that they weren't sure when it would arrive and they would contact the freight department to find out the arrival date.

Wayfair's shipping estimates are nowhere close to what they say they are going to be, so if you are ordering this as a Christmas present or just need it by a certain time, they are not reliable. Mine is taking about a month to arrive when it was originally scheduled for less than 2 weeks. They never contacted me to say it would be delayed. I contacted them to find out how they planned to remedy the fact that the recipient of this gift would be back home for the holidays when it arrived. They offered to charge me more money to redirect it or to cancel it. The right thing to do is to correct their error without charging me.

Horrible site with horrible customer service. I placed an order to purchase 5 pieces of furniture on Nov 28th. I was going by set expectation of the site for expected delivery date. My sectional was delayed right away from Dec 15th to Dec 29th and my sofa and bed were placed on back order on Dec 13th when it was supposed to be delivered on Dec 15th for new delivery date in Jan. I didn't even get any notification about the last change so thank goodness I checked the site myself. When I attempted to contact the site they pretty much said it was all me. I didn't read info correctly. The worse part that their confirmation email doesn't state actual estimated delivery date so make sure you get something via customer service if you use the site but I would strongly recommend not to. I do 90% of my shopping online and I never ran in such condescending associates and no one ever took a month and a half to deliver items.

I love Wayfair. Their customer service is excellent. I recently purchased two sofas and two chairs from them. I ordered online, and their website was easy to navigate. All in all, it's perfect. I’d recommend Wayfair.

We like Wayfair's product offering. The price was fair and the delivery was easy to schedule. It was a good experience. We did multiple orders online and it's more convenient to be able to look at the product and book it right on their website. In general, everything was fine. We ordered one item, the Wannabe Wayfair item through Costco, and it arrived damaged. But they're correcting it so it's not really an issue. Another item we ordered wind up having a defect, but they're correcting it, and shipping a replacement part.

I like the ease of shopping with Wayfair but without the price and assortment in the items they offered, it would have been a non-starter for me. I bought a lot of their products and ordering online was a simple and straightforward process. And they offered free shipping on the large items which made a lot of difference to me. Then they made regular communication and told me when things were going to be delivered which was also helpful. With Wayfair, I was able to get what I wanted when I needed it and the quality was great.

Wayfair is more reputable than the other retailers so we went with them. We recently purchased an outdoor furniture set from them. The quality’s nice. The cost was a little higher than I expected. Other than that, it wasn’t a terrible purchase. However, there was a little disappointment on the shipping and processing of it. We spent $4000 for it and we had to physically change the seat cushions ourselves. It’s very unprofessional. The representative told me that it is how all the products are shipped. I told him that I didn’t care how the product was shipped. When I spend $4000 for a certain color, I shouldn’t have to change out anything. Also, it was originally supposed to come with hooks for the furniture to stay together. The rep then said that he is going to ship one out, and then three days later, he called me back and said they denied the shipping. Apparently, it doesn’t come with it.

I wanted a sofa one color and the loveseat in a different color, but I wanted the same brand. Wayfair gave the sofa for 18 months with no interest while they gave me the loveseat for 12 months, but I think they should've put it all 18 months. What happened was, I was going to put part of the payment on my PayPal account and the other on the website account because the PayPal account had an interest special, and for some reason, Wayfair would not let me do it through the phone. There was one female that I was trying to explain to, and she couldn't understand what I tried to tell her because I have an accent. I wanted her to make sure that the loveseat was red and she was getting frustrated with me explaining it to her.

Wayfair had better reviews and pricing compared to other retailers. The product cost and quality were exactly as depicted. I got a good call from someone who thought I was a designer and wanted to help. But I'm not. So, I declined. That was very nice. Their website is excellent. I have only one tad of glitch where it wouldn't let me get out of one picture. But when I shut the phone off and turned it back on, it went away. It's been an excellent shopping experience. And I'm a big shopper so that's a lot to say. I think Wayfair is up there with Zappos.

Wayfair had a big selection and I loved their online reviews. They also had free shipping which I couldn't compare to other places that were charging really large amounts for shipping. I was really happy with what we bought for the price we got. We're doing our rental house so we didn't want to put extremely expensive real high-quality stuff in, and Wayfair was the perfect match for what we needed.

I chose Wayfair because of the selection of stuff that they sell. The website was reasonably easy to use. The stuff I purchased was adequately packed. We unwrapped and installed it and and it looks pretty good.

Wayfair's product reviews give me a better idea of what the products are like before I buy them, and because half of the shipping cost will be returned. It's also easy to order using their website and some of their stuff have been of awesome quality. However, I haven't received the Kohler Purist Collection that I ordered for my hallway bathroom and they can't explain why it wasn't delivered. I ordered it for an event but we scrambled to get the part and it still hasn't gotten to us. Perhaps my card didn't go through because we had a fraud report on it and I had to cancel it. I never received a call back from customer service when they said they would. I had to pay a premium to another company to deliver it on time, plus expedited shipping, and it has been a nightmare. If there was any kind of communication when they were gonna charge my card, I would have resolved it.

I have added a couple rugs to my cart and have them saved - When I try to click to add them to my cart it wont allow it to go in as apparently there have been price changes. The new price is over double what I have in my cart. I called to see if they would honor the pricing and I was told there is a daily market rate. I am extremely disappointed that they will not accommodate my purchase despite having these items in my cart. I am not willing to pay over double the price because a day has passed since I started shopping. Colours needed to be verified before purchase since they have such a difficult return policy. It seems a very deceptive way to run a business to me.

I heard about Wayfair from a friend, but I'll be sure to not ever use it again and let people know about the horrible experiences I had. I purchased a table that was over $700 but when I received it, it was damaged. I have been sending them pictures of the table but nobody is getting back to me. I also paid them to assemble it but the delivery team just left the boxes in my living room. I called one of Wayfair's managers and she tried to talk to the delivery people but the team said they didn't have the time. So they reimbursed me for that. I have spent over $5,000 on this website but it seems like I'm spending money for nothing. If I could, I would return every single item I have bought.

I ordered a dining room table, coffee table, desk (hutch, credenza, and desk) and TV stand. The dining room table was wrong. They sent me the table without the leaf. A couple of chairs were missing parts. It took 2 weeks to get the table I ordered and they would not refund me the cost to have the furniture assembler return. The coffee table and TV stand came correct. I ordered the desk over a month ago. The hutch and credenza were correct, but the desk was a different color. I ordered my replacement desk and it is now lost. It has been 2 weeks since I ordered the replacement piece and now I have been told they may have to re-ship and have it take another 2 weeks. Customer service has been responsive and nice, but it does not help when EVERYTHING I order comes wrong and the replacements won't arrive. I can't order from Wayfair again. I know I will end up with something missing or incorrect.

Wayfair has a 12 months same-as-cash options on furniture purchases. They're also a little more reasonably priced. Ordering with them was really easy and helpful because I ordered flooring and they had a calculator where I could put in my square footage and it would tell exactly how much needs to ordered. However, I didn't order enough flooring so I ended up ordering some more but I ordered the wrong one. It was totally my fault because I couldn't decide between two different styles. I called them and they were very quick in handling the issue I had. They said that it had already been sent to the warehouse but they would call them. The next morning, I had an email saying my account had already been refunded. I was able to turn around and order the correct one. It was a very, very positive experience. I am very happy.

With Wayfair, I could get what I was looking for at a significantly cheaper price than what I could find at local furniture stores but I couldn't find what I liked at the furniture stores either. I got online and searched and had to set up an account. My husband and I looked at the selections for several days before we decided on which one, then I ordered it. I had meant to select for the white glove for them to come in and set it up for me so I wouldn't have to put it together and forgot to do that when I was ordering it. So, I wish maybe there was something, from their website, that would pop up and say if I wanted to put it together or for them to put it together for me. It went right through and it was very easy to navigate around their website.

I'm disappointed with Wayfair. I ordered this sofa on November 6 and it was supposed to arrive to my home by November 28 at the latest. When I didn't hear anything by November 29 I contacted Wayfair to inquire. It took them three days to get back to me and they eventually informed me that the sofa had been lost in transit. They offered to re-order the sofa (in the wrong color), but said they could not get it to me any faster than mid-January, 2 1/2 months after my order date and a month and a half after my delivery date. The communication with the Service team was poor - all of my phone calls were left unanswered and the email support via email was slow and unapologetic. I'm disappointed, especially because it took them so long to get back to me on the status of this couch that I no longer have time to have a new one delivered in time for Christmas.

I'd been looking at area rugs for a while. Finally find one I love, and on Cyber Monday, I could afford it. Butt kicking deal. I jumped on it. Back ordered until May 30, 2017. Are you kidding me? Back ordered a couple weeks, a month, ok. 6 months... forget it. The sad part was that Wayfair didn't even contact me. I logged into check because the rug I had so wanted was going to be delivered this week. So excited!!! Wait... not! This totally sucked!

I ordered an outdoor sofa from Wayfair to be here in time for the Thanksgiving holiday. The price was amazing. It was free shipping with a delivery date of less than a week. After I ordered it, I received an email confirming the same delivery date. Then the next day, I received an email that it would not be shipped for a month. I emailed customer service, who even brag about their great customer service in their emails, who provided no help. No compensation. No offer to expedite shipping once the order could be shipped just simply “We sold more than we had in stock.” So I waited. The price was good. I did not want to cancel the order. Even though I watched the delivery date change from 4 weeks to 6 weeks, I waited.

I like the convenience, price, and products of Wayfair. Recently, they offered me a business discount. Their search is also quick and well-organized. They have a large product line and multiple sites. However, we had one piece of furniture damaged. So we contacted them through email and they responded within one business day and resolved our problem satisfactorily. Wayfair is the most useful site for furniture shopping that I had been on.

We went with Wayfair based on their price and the availability of what we were looking for. The online ordering process was fairly simple. However, when we received the parts, we were missing hardware from two different packages. We cannibalized one partial package to finish the other demo. We needed the replacement hardware parts and it's been over a month now and we still don't have them. The last email I got extended the time that it was going to be delayed before we got them. In a separate order the unit was damaged, but that was taken care of. Overall they have very good customer service, but actual delivery of service has been iffy.

I normally don't leave bad reviews. But this is the first time I have purchased anything with Wayfair. I ordered 24 glasses from Wayfair through Walmart, but only received one in the package. I submitted the missing order as instructed on Wayfair's website. I received an email with an apology about the issue and that to resolve the issue they were sending me the missing 23 glasses. I was really happy to see a company that did the right thing. I even went and put in a review for them because I was so impressed with the speedy and easy way to submit my issue.

I then asked to be given contact information for their head office and was refused. In compensation for their poor service they offered to have the chairs returned for free as if this was doing me a favor. Will never purchase from here again.

I ordered two items from Wayfair, a desk and a book case. It took six weeks for them to arrive. And the delivery people damaged my flooring when they brought them in on the dollies. They put the dolly down, put the desk on top of it and instead of leaning the dolly back, they pulled the dolly out so it scratched the flooring. The guys knew right away that they scratched the floor ‘cause we all heard it when they pulled the dolly out. And then as they took all the packaging off and moved everything over, we could see the flooring. Then as the guys went back out to get the second piece, they decided this time to take the packaging off out in the street and then bring the item in. Then they asked me if they could take all the garbage and put it in my garbage can.

I got more for my money at Wayfair. The online ordering process is easy, however, the delivery date was a little misleading. When I purchased online, it gave me a delivery date of November 16th and then I got an email. So I made arrangements to see if somebody could be here November 16th and then two days later I got an email saying it's going to be here November 4th or 5th. That was the only hiccup for me. But the team that did the delivery for us was very professional. Overall, my experience with them has been easy and effortless.

I ordered a small Christmas tree and 15 minutes later I cancelled the order. I received a message that told me that I would receive an email letting me know if my order could, in fact be cancelled. I received that email the following day saying they couldn't cancel the order because the order had already been shipped or it was a custom order. I had a live chat with a customer rep and told me that it was impossible that it was shipped because I cancelled the order almost immediately. He advised me that because it was the Holiday season vendors get the orders out very quickly. I told him I didn't believe that. Not getting any satisfaction there I emailed Wayfair and explained the situation... Still no satisfaction. As a result of this I will never again order from this company.

Wayfair is such a fraud! I've made a big order on Black Friday sale. On Sun, they sent me an e-mail saying that they cancelled the order as suspicious. Nobody called me regarding it. The e-mail also said, that if I think it is a mistake I should call them. I called them first thing on Monday, less than within 24 hours, confirmed all the details, but they said that they can not process this order, and I have to re-order it. The twist is that now the items are twice as expensive.

I ordered a sectional from Wayfair.com. After 1 week I received an automated notification that my order has been cancelled because the item is not in stock anymore. The retailer blocked off funds on my bank account and would not release them. I waited for 14 days and then called their customer support. It took 8 calls to resolve the issue and get the refund. Had I not proactively called, I would not have received the refund. Very poor customer experience.

Ordering online from Wayfair was simple because I didn't have to go to the store. We've also used a gift card although we haven't installed most of the stuff we've purchased because we end up getting things well in advance, and unfortunately not being able to use them for 8-9 months or a year or two sometimes and by that time the return period has passed. So even if problems will come up and we're unhappy, nobody will know. One thing that Wayfair must do is to put paper invoices in the pouches of the shipments and in each separate box, full detail including the amount paid and not just a shipping list invoice. We have no clue what's in a box, who it's from, how much it was, and what it is. Because if they keep that up then we will refrain from using them. Still, it was a tolerable experience.

I ordered a chair that had really good reviews. I paid $136.99. The box was completely opened when delivered due to lack of taping. The chair was a joke. I would not even put in a play house. It was very small and poorly manufactured. I was not concerned as I had read the free shipping/free returns on their website. BEWARE: The refund that I will be given is a mere $78.00 compared to what I paid. There is no free returns and you cannot count on the quality. I will never order from this site again. If there was a way, I would give them 0 stars.

My wife uses Wayfair. I've used them before and the delivery of the furniture then went without too many problems. The quality of the products was good, too. It's a safe route for purchasing something. However, I recently bought a hot tub from them and it wasn't delivered properly. It weighed 700 pounds so it needed to be delivered by four or five very strong individuals, but they only had two or three people and they dropped the thing as there wasn't a dolly. They also were hoisting it on its side though it says on the box that they're never supposed to do that because of all the internal components. So once we opened it, it had damage from being dropped.

First, let me say that I like to write good, lengthy reviews, and to try products. So I want everyone to know that I want to give a fair review of Wayfair, separated from as much bias that I can do. In fact, as you will see I am not entirely surprised by their service. Please note also that this item was not bought to review, this was for my own personal use. Second, concerning Wayfair as a company, please understand that they have many retail brands (Joss & Main, All Modern, Birch Lane, Wayfair supply, and Dwell Studio), so please beware and cautious of these brands when shopping for furniture.

Looked on their site that had advertised a 70% sale and found a chair I liked at Can $201.99 but when tried to check out it wouldn't go through. Called the site and eventually spoke to a manager Ben who repeated what the first person said, "it was a glitch in the system and the actual price is $449. You accidentally got the American price." Despite the chair still showing in my cart at the original CAD price and having a printed copy of the order they would not honour the price. Obviously didn't buy and won't buy anything else from Wayfair.

Am highly disappointed in Wayfair services. They had canceled one of my orders total of $618.33 since November 3rd and they had refuse to refund it to my available credit. They are nontrustworthy company. They keep deceiving me when I call their Customer Services. I hope this would not affect my credit. I don't recommend anyone doing business with this company.

When I searched online to see some of my stuff, Wayfair showed up and then I started ordering from them. I didn't even care about the retailer and I just find what I needed. The online ordering process is easy but also confusing. When I was buying chairs for my restaurant, it said sets of four for $119.99 but when I put the order in, it changes to set of two and there's not a number for me to call at that time. But I still put the order in, and when I got the order, they got it wrong and only half of it came. I have to call back for them to send me another one. It makes me feel like I made a mistake but it's not because the advertisement is confusing. I already paid for sets of two and they said I ordered it as price of one. I said, "No, it says sets of two," and they sent me the half order back. But it takes a while and my restaurant is already open.

My wife and I have been watching some Wildon Home end tables and coffee tables. They ran a sale back in July or August and when I went to order, they were out of stock with no rain check. They sent me an email a few days later to say they were back in stock, but not only were they not on sale, the original price went up. When I called to complain, the girl in customer service told me that's how they do business.

I was doing research and saw Wayfair had these things that I was looking for. It seems the quality of the products were nice and so I decided to give it a try. Everything that I ordered came in perfect shape and the delivery was faster than what I expected. I ordered a few more stools which I needed and everything went fine. It was easy. All in all, my experience with Wayfair has been perfect. I was super happy and I loved it.

I thought it would be easier to buy from Wayfair and have items delivered at home. However, some of the products were better priced in other places but most of their items were good. Their customer service reps were really good. I had some problems with the TV that I bought. I called and they picked it up right away. I had my money back really quick and the guys that came in were really good and nice so I like it. Since I live by myself, they helped me bring in stuff which was really good. Their online ordering process was easy and I have the automatic checkout so it's good.

I purchased two pieces of furniture on allmodern.com a few days ago and received an invoice of $681.98. The website recognized that I was not a US resident as it recognized my Canadian postal code for shipping purposes. Today, to my surprise, my Visa statement indicates that was charged $941 (an additional $260). Looking back, I now understand that the invoice I received reflected the amount in US dollars, and not Canadian dollars even though the website recognized me as not being a US resident (the website recognized my exact postal code).

I ordered a set of two chairs from wayfair.ca during their Black Friday week sale. The description specifically said it was a set of 2 on the website. However on the day my order was to ship it was canceled and I received an email saying my credit card was being refunded. I was told by customer service the price ($149 CAD) was for one chair, and that was a price error. The price is now double, at $299 CAD for two chairs. The customer service red said Wayfair's policy is not to honor the posted price, but to refund the money.

Ordered a shag area rug, then compared other rugs they were selling at different prices. As I read the reviews I noticed they had the same reviews for 2 of their rugs. All 288 and climbing, with pictures (all the same, from name and cities) but the rugs were $40.00 difference in price. When I mention this to customer service they blow me off. I told them they were selling the same item with same sku # under different names with the same reviews. No way did 288 people buy both rugs. The company played stupid even though it was fraud. I checked the rug I had bought to see if the price had dropped. Instead of finding out I was stuck in a web page with no way to back out. They went and put the same rug on my credit card that they had on file without my permission.

I really researched for a hot tub. First, I went to a store but couldn't afford it then somebody told me to go online. There were beautiful hot tubs there that were a little less expensive. I went on the hot tub line. But then the reviews I read were horrible. When I read Wayfair's reviews, which were like 27, all of them were great except for two. Everything from the delivery to how much they loved it and that it was more than they had expected. The pictures looked absolutely wonderful so I went for it. I said that this is the hot tub that I'm gonna buy.

Our experience with Wayfair was great. Overall, I was very pleased with the customer service and the product. The price on the rug that I was looking for was why I purchased it from Wayfair. The rug was being sold at the Broyhill store, and then I went online and found that Wayfair carried that same rug. They gave me the first-time buyer coupon for 15 percent discount that popped up online and provided me with the coupon code from Company C, the company that distributes the rug, and I could get the shipping free with no taxes. My daughter was helping me with the online ordering. We were talking on the phone and looking online. But we had a problem online because we couldn't get the coupon code to go. So, we had to call Wayfair and the rep was really great and gave us the coupon code, and it all worked out. They did a great job and I'm happy.

I ordered bathroom faucets from Wayfair for a renovation. The ordering process was easy, prices were decent, there was no charge for shipping and delivery was quick. A few months later, I accidentally broke a piece and emailed their customer service center to ask which part I should order in order to replace the part that broke. They promptly, and politely, replied back saying a replacement part had been ordered. I clarified which part broke and where and they immediately updated the order and sent an entire replacement faucet which arrived a week later. I can't thank them enough!

We ordered a bedroom set from Wayfair for my daughter and the delivery has been delayed for several weeks. It's a big inconvenience but with what we've received from that order and earlier orders, we're pretty pleased. We also like their free shipping and the variety of their products. Most places would have charged us ridiculous fees to deliver some of the things that we've purchased so that's a big help. And their ordering process was fairly simple. I like using the app which is easy to use.

I went online and started looking and I liked Wayfair's prices and the whole style of it. There’s a lot more options that I could choose from versus going to furniture stores in my hometown. Customer service has always been really helpful. My end table had a mirror top and it was broken, and they worked with me and I got my new end table within two days, which was great. One thing I don’t like is I got eight different chairs for my dining room table and I paid $215 for a set of two. I’m disappointed with how poorly they’re manufactured that I feel like they’re gonna break on anybody sitting on them. I also had to put them together, which is not a problem but for how much I paid, it wasn’t worth it. Other than that, I’ve been really happy with most of the things I’ve gotten and they've been fairly good quality. I’ve ordered my kitchen nook chairs and bar stools before and I love those.

When I came upon the 12 month no interest deal with a new Wayfair Credit Account signup - I jumped at the offer and bought $2000 worth of home furnishings. Mistake number one. This whole "No Interest" deal was a total lie - it's been 5 months and they have already charged over $400 in interest!!! When I contacted them I got ZERO answers. As for the furniture - I ordered a very pretty sofa set which came LATE. It took over 3 months to arrive - however I was making payments before it even arrived! Then once it got here it was TOO LATE to get a refund! The quality is AWFUL! This couch is only a couple months old - and it is already pilling up on the fabric and literally FALLING APART! I live ALONE without pets and barely use it - the quality is UNACCEPTABLE. Now I am stuck paying a ton of money for crap I can't give away at a yard sale. STAY FAR FAR AWAY FROM THIS SCAM COMPANY.

This by far is the worst service I have ever seen from a business. I purchased a 6 piece bedroom set it came with damage. (Liberty set). They sent someone to repair did not do very good. They have now exchanged the headboard 3 times and I have asked for someone to check this before it comes, but nobody does that. It is all a very big inconvenience for me. Delivery time is excessive for a warehouse that is in the area. This has been going on since October 28 and is still not resolved. I would not buy from Wayfair because they are not very nice to deal with and don't care about their customers. Wayfair does not realize the work involved on my end that they don't have to deal with.

Wayfair's commercials are fun to watch and that initially got me interested. Their selection was vast but wasn't too unmanageable unlike other sites like Amazon wherein there's too much. Wayfair has the right amount of inventory to look through and the number of selections to filter gave me the return that I wanted in terms of filtering through the items I wasn’t interested in. That was great. Once I made the decision to nail down my shopping cart, I decided to go for the Wayfair 12-month special financing wherein it took me to another site to finish the credit application. That was easy and straightforward. The actual ordering process was seamless as well.

Wayfair had most of the things I was looking for and I liked the reviews for the items on their website. The quality and prices of the products were fair. Their price is even cheaper than the one at the actual store. However, the delivery takes time recently. I bought items from them last month and they were delivered faster. I also have some items to return but not because there is a defect. Especially the rugs, I couldn't examine the color until I see it and generally this is not the fault of Wayfair. When I called their customer service, the information they gave me was helpful. Overall, it was a new and great experience. However, as with most of the stores I buy from, if I buy more, I should get a promotion but I didn't get any from Wayfair.