Wayfair Reviews

My experience with Wayfair has been very good. I like the delivery and everything. I ordered some cups and dining set and some of them were damaged. It is not the quality, some of the products were just flawed. They were gifts, which made it worse, and I told the person to send me more pictures because I know Wayfair would replace it for me but she never did. We didn't look through everything and I don't have it with me. And then something came back one time. One table was scratched and Wayfair replaced it. So, I have no complaints. The only problem I have is that Wayfair sends me so many emails, which is overwhelmingly annoying. Other than that, everything has been great, and I'm planning to order more stuff.

There was a Jeep bed that Wayfair had and I was getting it for my grandson. It was $150 cheaper than the other site I was looking at. It was the same make, with the same quality, but the price was extremely reasonable. Since then, I've ordered things from them and have always been extremely pleased. I had purchased a small sectional rug, a table and chair set for the grandchildren and odds and ends. The ordering process is great and fun because it's very easy to navigate through the website. Also, the customer service is fantastic. I had a problem with a couch that was delivered in December as it was missing the legs. I called and this girl was so wonderful. She called me back and sent emails. They sent me replacement legs and she then followed up to make sure everything was fine and if I got them. It's like she really did care. I'm in the customer service field so I appreciate that.

My print arrived damaged and after emailing customer service a reply came thru within 24 hours. I value customer service in a company when buying anything and by far Wayfair is top notch. In the years that I have been buying from Wayfair and for the very few issues that I have encountered Wayfair has excellent and fair customer service.

I was looking for bed comforter sets. The selection was great but very large over 2000. That was after I narrowed it to size. When I clicked on one to look at, then wanted to go back to the search, I was not brought back to the same place I left. It send me to the top of the page again or sometimes to where I left off but the items were in a different order.

I've been very happy with all my purchases but really stands out or me is the assistance and customer service support I've received. I recently purchased a coat rack for my son. Somehow I ordered 5 not 1. The CSR could not have been more pleasant and helpful to fix my order. When the order arrived it was damaged. I called to report the damage order another and return the damaged one. Again the CSR could not have been more pleasant and helpful. Both were the best experience I've ever had getting someone on the line to assist, getting the help I needed, understanding the person I was speaking with and not being transferred all over and getting a run around. Thank you Wayfair!!! From a very happy customer. I will continue to shop with you!!!

I love shopping with Wayfair. The products are high quality. Having goods delivered to my door is a time saver. The customer service truly is service. Polite and accommodating always. They have a wide selection of products. I purchased 10 dining room chairs and they far exceeded my expectations. They are well-built and beautiful.

The selection of Wayfair is great. I was looking for rugs at the time and I was just amazed at what they had. I wasn't even aware that it was available. And I've received everything very quickly and the quality of the product is great especially for the price. I've been happy with everything.

In using Wayfair, the challenge is not knowing exactly what you're getting and not being able to walk into the store and actually see it. If it says it’s a wood coffee table, but it comes and it’s really one of those laminated wood. Also sometimes, I'll get a coupon and it never works. When I used it a year ago, it pulls up my email address and basically says not applicable to first time user. But sometimes the coupons work. Also, the value and easiness seem to be pretty good. It worked out pretty well and I haven't had to return anything so I'm pleased.

I was looking for an Ivory Queen size headboard and found one on Wayfair. It was priced at 180.99 and I added it to my shopping cart. I knew I had a 10% off coupon for my first order and went to find it. I shuffled around their checkout to find out how to apply the coupon and finally found where it could be applied. As soon as I applied the 10% off coupon I placed the order. I was in too much of a hurry since I didn't realize the regular price of the headboard changed from $180.99 to $195.99 as soon as I applied the coupon code.

I ordered the product from Wayfair because the company was offering 2-day shipping on my item. When I was placing my order it said there was only 2 left of the item that was available for 2-day shipping & when my order was complete once again they said I would have my item in 2 days. The 2 days passed and I did not get my item. When I called the representative said that "we had to account for shipping time." Yes, that's true but then why did the company not account for that time & why advertise the item boldly with two-day shipping?

I tried to buy a Kitchen Island from this website. It was advertised online for $249.99. I contacted customer service to find out more information about the weight and dimensions. I was informed quite curtly that there was a mistake, the product that I wanted was not really available, the only thing they would sell me for that price was the top of that island. That was so frustrating! They refused to talk to me, the customer service representative would not respond to my chat message for minutes at a time. They refused to honor their pricing and hastily told me that they were correcting the mistake.

Order 2 units by accident. Tried cancel, told it had shipped. Tried cancel the 2nd one again, apparently shipped even though order 2 days apart. Received both same day damaged, miss screws and it's not solid wood as stated. Call to get replacement, no ans.

I made a move to Florida in late 2015 and began to decorate our new home with the help of Wayfair. I have made many purchases from furniture to area rugs. There has only been a few items that had not met my expectation. I contacted Wayfair each time and was extremely satisfied with the outcome. They stand by their products and make things right. The customer service team goes above and beyond to make sure their customers are satisfied. I am a loyal customer of Wayfair and will continue to shop and recommend. Thank you Wayfair.

After receiving the first pillow, (order # **), I immediately requested a cancellation of the 3 pillows (order # **) that were supposed to ship on 1/31/2016. Suddenly the order was expedited and the tracking information showed that the pillows were shipped after I received them. I feel that the shipment was expedited because of my request. I now have four pillows that I do not like but can't afford to return because of the shipping cost. Based on this experience, I have decided to not place any further orders with Wayfair.

I ordered a large area rug from Wayfair online totaling $220.00 and after receiving the color pattern wouldn't work with my decor so I returned it via FEDEX, which I had to pay for and it was received in two days at Wayfair. Over two weeks later I am still fighting with them to credit my account, plus they charged me almost $10 for interest. They claim it takes 3 weeks for a credit to appear on accounts. They do this so they can charge the interest. Buyer beware! If you buy something from Wayfair, don't expect a quick and easy return process as advertised. Every other merchant processes returns within a week, but not Wayfair!

I have ordered furniture from Wayfair many times. The product always arrived timely and in good condition. Free shipping is puts this company over the top! I will continue to order from Wayfair because I can find what I want sitting at my computer instead of wasting days and gasoline going from store in search of a product.

Need another level of delivery service. We spent $8015 (including $50 for in-room delivery). It took 2 of us 5 hours to unbox this. And now we have to have a special pick-up to remove all of the cardboard and styrofoam; that's in addition to us cutting it up first. When I've dealt with Frontgate, on a large purchase, they have in-home delivery, which means it's unboxed and put in a room of our choice. I would gladly have paid more for this type of service. I also think that spending this much on a purchase would entitle me to this type of benefit.

Love, love this unique coffee table - but OH --- should come ASSEMBLED! Beware if you do not like to assemble furniture! It takes at least 2 to 3 hours... BUT finally you will be HAPPY with the results and did not have to pay EXTRA for a table that could be assembled at the factory. Instructions were very good and accurate.

I have been very satisfied with every purchase that I have made with Wayfair so far. My most recent purchase was a very unique chest in denim blue and nail head trim. I love it!!! It sits at the end of my bed with some baskets and looks so beautiful. I am searching for a high quality baby bed with a changer for my son and daughter in law. I hope to find just the right one on Wayfair!!!

Purchased an ottoman from Wayfair. Returned it because it was cheaply made, too soft and collapsed under our feet. The ottoman cost $50.99 yet cost $62.00 to return it resulting in a $0 refund. Why so expensive to return what amounted to a piece of foam?? Why free shipping but very expensive shipping to return an item that doesn't live up to what it promised? Why would I want to take a chance with any more purchases from this company when they can't be returned? I called Wayfair and spoke to Jessica who promised to refund the $50.99 with a follow up email stating such. I then got an email stating there would be no refund. No more Wayfair for me.

My experience with Wayfair was great. I love the couch that I ordered a while back. The cost is wonderful and the quality is great compared to if I would have bought it down the street at the furniture store. A friend of mine got the same furniture in a different color for much more. So, if people talk about buying things, I always tell them to try Wayfair.com first.

Customer service is excellent. They always solve issues putting priority on customers. Top of the table clock delivered was tilted and not fixable. It went out stock for a few months. Instead of making me wait, the guy gave credit and I didn't even bother sending it back.

I received the chair and ottoman yesterday and I do love them. Very large and comfortable which is what I was looking for. The delivery men were very nice and put everything together. The problem I have is that I also ordered a couch and it was cancelled 3 weeks into the order. I then called and saw that the couch was available in a different color. The customer service person could not confirm that it would be available. I did order it and that was also cancelled. That really upset me. I finally found another couch and the same chair and ottoman and ordered them. I am suppose to get them in March and I sure hope that is the case.

Buying with Wayfair is great. They have so many items to pick from which allows me to get things I need at the time, like bedding, towels, curtains even furniture. It's on time to where I can afford and shop within my budget.

I have told all my friends and family about the awesome customer service that Wayfair has. You are quick to rectify any problems or concerns, your products are of great quality and you have amazing quick delivery of ordered items. Your Customer service is simply amazing.

Sectional by Infini Furnishings - I had a wonderful experience with replacing the sectional from Wayfair.com. The delivery team was very nice, quick and efficient in swapping out the new and replacement furniture. Overall I would recommend Wayfair.com to friends and family.

It is so easy to find what you want to buy, it is hard not finding what you want to buy. I find new items daily I didn't even know I wanted, and now want and plan on getting. I found the best things for my new granddaughters room from the crib I purchased and crib set I also bought. Great quality and reasonable prices.

I have ordered times from Wayfair and have always been impressed with the quality of their prices. I bought a chair and when it was delivered it was damaged so I contacted customer service and they shipped me a new chair and I did not even have to return the damaged chair. Great company and I love the free shipping!

Your customer service is excellent! The first Union Jack chest was damaged badly on the top and top drawer. My service rep was very kind and understanding of our problem. Another chest of the exact same kind was immediately shipped to us. The second chest is in excellent condition. I was told I could donate the damaged piece if I would like. I was so startled at the absolute confidence you place in your customers. The entire process took 4 days from start to finish. I will shop at Wayfair as much as I possibly can. You are an A+ company.

My dogs are messy and I recently bought an indoor/outdoor rug thinking it would be easy to maintain--not true. But I ordered this grey shag (yes shag) rug from Wayfair and it's perfect to hide peanut butter stains and dirty paw prints. It's easy to clean but doesn't stain. Love it and love the free shipping!!

You never know what will catch your eye shopping with Wayfair. The selections are huge. The best part is having free shipping which saves lots of $$. The delivery is prompt and items are well wrapped. I only wish I had a bigger apartment to be able to shop for more.

I am loving this site. As they say you can find everything you need for your home and more. Prices are good, quality good as well. I will continue shopping here as my first choice for my home decor related products. Thank you for the great service.

Wayfair has been great in my experience for the last couple of years. Their prices are great... especially their clearance prices and you still get fast free delivery if over $50 and sometimes under $50 I have had free delivery – depends on the deal/item. Delivery has often been quicker than the expected delivery time. The few times I have had to return something or the order was wrong, Wayfair customer service went out of their way to make it right with me. The quality and description has almost always been right on.

I have been shopping with Wayfair for a few months now and all my purchases have been delivered on time and I have been extremely satisfied. Their products are great and I have recommended them to all my friends. I love Wayfair and will always shop with them.

I purchased a side chair recently and I could not be happier with the chair. It was exactly the color as pictured online, as well as the description given by Wayfair was spot on. I have ordered several large pieces from Wayfair, a bed, bar stools, side chair, as well as curtains, and every item has been of high quality in my opinion. Free shipping too! I really like that Wayfair gives you free shipping for 30 days after an order. My favorite shopping site for sure.

I have order many times from Wayfair and have been very satisfied with the quality and look of all the products. Shipping is quick and convenient and I have had no problems with any of my orders. I have not returned any of my orders. I will continue buying from Wayfair because I have been extremely pleased with every aspect of the business. Thanks!

On a recent order the shipper unloaded a Bayonne 2 Drawer 2 Door Cabinet and left it at the door without advising us. The box was obviously damaged and when we opened it we discovered one leg had been broken off in transit. I took several photos and contacted Wayfair customer service. After explaining the condition of the cabinet and that I had photos, she immediately offered to ship a replacement piece or offered a reasonable discount. In this case we accepted the discount and had the unit repaired as good as new. Wayfair Customer Service is outstanding and one of the main reasons we continue to be devoted customers.

I've been using Wayfair for a little over a year. I like the online option, so I tried it out. I've had pretty good success with Wayfair, with the exception that I notice that a lot of the furniture arrive damaged. But they've been really good about exchanging it and sending me a replacement. It's just a pain, though, because there's a waiting period for the new furniture to come.

The counter stools arrived when they were expected. Instructions were in the boxes and easy to follow. All four stools were put together within 20 minutes to 1 half hour. I was very pleased at the ease of putting them together and the quality of the stools.

Ordered a sofa and was very happy with the speed of delivery. Took out of the box and assembly was easy. Love the look of the sofa. Had a problem with one leg that when screwed in just disintegrated the particle board that it screws into. Called customer service and they were very courteous and they said they would ship a new leg (arm) piece to me. They actually sent an entire new sofa which was beige instead of the gray I originally ordered but it worked fine in my living room. I would not recommend the particular sofa I purchased to be heavily used, seems a bit cheaply made but it does look nice. I would suggest the design be changed to use solid wood where the legs screw into the arms.

This is the largest product (Futon Chair) that I have ordered from Wayfair. The product was shipped in the time frame that I was told it would be and received the package with no problems. All the products I have purchased from Wayfair have revealed no problems.

I ordered a grill for my brother as a wedding gift. It arrived well packaged and delivered quickly. There was a missing piece, some nuts and bolts, so I contacted Wayfair. They immediately sent the missing parts. The customer service was great.

The people at Wayfair are wonderful. It's because of those people I continue to shop there every chance I get. Deliveries on time, quality merchandise and quick resolve on any problems are so important to me. I love that I can find anything I need at Wayfair and their partners are top shelf.

Curio cabinet--BEAUTIFUL, OK can't believe the PRICE!!! Shipping VERY fast. Perfect condition of product no damage. Great service reps. GREAT, GREAT!! You won't be disappointed with this cabinet. THANK YOU WAYFAIR!!!

I have ordered many things from Wayfair. I am very impressed with the quality of the items. Orders always arrive within the promised times. A time or two I had questions, and received prompt answers which have been very helpful. I will always go to Wayfair first.

I am enjoying my mdse from Wayfair. I LOVE WAYFAIR because you all have it all!! Make me want to order things just because it so awesome and the commercials are very upbeat, get you out of your seat, and I love to see Fixer Upper using WayFair. I wish I could do the all the remodeling and decorating like them, hooking the house up with WayFair. But, I don't want 4 KIDS LOL.

A dresser that I ordered from Wayfair was received extremely damaged and unusable. The replacement process seems straightforward so far, however the replacement is scheduled to arrive nearly 3 months after my original order was placed. I understand the item is back ordered, but no expedited shipping or prioritizing has been offered. The nearly 3 month wait is disappointing.

I looked for quite a while for the items I needed for my home; visited four to five local furniture shops and just couldn't afford what I fell in love with. So I decide to browse Wayfair. OMG. The items I adored locally were at Wayfair (or very close similarities) -- but 1/2 to 3/4 of the price. Granted, I had to buy some cases of beer for my kids to put the furniture together, but it was fun and my grandson even helped with a couple of things which made him happy to help at "GG's house." The service was awesome, the delivery on time, nothing was broke, nothing was missing, nothing was nicked. Just amazing furniture and items at phenomenal pricing and home delivery. You can't miss with Wayfair.

I have ordered many items through Wayfair.com for my home. It has become my go-to place for furniture, decor, etc. While I enjoy the products and most of the prices, I also appreciate the ease of ordering and the prompt, courteous customer service I've experienced, when needed, during my ordering experience. While I did not utilize direct customer service with my latest order, I like getting emails regarding the status of my order. When I have had to contact customer service, my questions were answered quickly and the issue dealt with to my satisfaction. If I experience poor customer service at any company, regardless of how much I shop there or enjoy their products, I will immediately stop purchasing from them solely because of that reason. With Wayfair, I am happy to report just the opposite! Thank you for a great shopping experience.

I am continually amazed at being able to order such a large variety of items online. I no longer shop for furniture in stores. I've bought bath double vanities, toilets, bedroom furniture, wall art, pedestal sink, kitchen furniture, and more. Customer service has been wonderful. I tell everyone how pleased I continue to be with Wayfair. Today I have a media cabinet that goes with my beautiful bedroom suite coming.

I believe this was my first experience with Wayfair. Overall, I would say it was an excellent one. I ordered 2 bedside tables. They were not very expensive so I knew what I was getting quality wise. They arrived in 2 days in perfect condition.

Decided to re-do a bedroom in our home. I bought everything from Wayfair & Joss & Main. Everything came very quickly and in good shape. It looks great. Shopping online is the only way for me to shop. Thank you, Wayfair!

I loved most of my purchases! The couple items that did not work for me were easily returned. Every step of the way was simple and pleasant!!! Keep up the good work, Wayfair. I am a very happy customer. Thank you.

This was my first time shopping with Wayfair. I had wanted a statue like this for a very long time. I was so excited to receive this Roman, Inc. St. Francis with Horse statue. It was packaged carefully, but the outer box looked a bit beat up. At any rate, the front leg on the horse was cracked. I was so disappointed. I did not return it because it was a large item and difficult to repackage. I don't think there is any way to fix it. I looked on the website and there was no simple way to contact someone to possibly resolve the situation. Sadly, this was just a bad introduction to a place I was eager to do a lot more business with.

I ordered Evening Blossom dinnerware. When it arrived it had a broken plate. I contacted Wayfair and they sent a new box immediately. I am very happy with my purchase and how quickly they fixed the problem. I will not hesitate to purchase from them again.

I have made numerous purchases with Wayfair over a period of several years and have always been very pleased with the quality of their products and their service. Wonderful company to do business with. I've bought a variety of items and have never been disappointed. When looking for anything home-related they are my first stop!

I have never purchased from a company that has customer service like Wayfair. Every time I've had a problem they've made it right, no questions asked. I will NEVER buy home furnishings from any other company!

I have ordered many items from Wayfair and never had to return anything... I did contact customer and got instant results with my small problem. I will continue to shop Wayfair. The picture below is my current order... Beautiful rug, a little thin but for the price I paid I cannot complain.

I moved last year and purchased the bulk of my furniture from Wayfair. While most of the products were great and came in time, I had a negative experience with one of your manufacturers of the etagere shelves. The first time around, the entire tool kit was missing. I called customer service and they assured me this wasn't normal. A week later, the tool kit arrived missing washers and a screw. Again, I called customer service who assured me that this was highly unusual and they would send out the right parts immediately.

I ordered and paid for this chair on January 6 and still have not yet received it. Now scheduled for delivery by February 23. I can't imagine why it would take so long. It shipped from the warehouse on January 16 and is sitting on a loading dock in Texas.

I have now purchased a number of furniture items from Wayfair. I have found that the prices are very reasonable and the quality of the items has been better than I expected for the price. That is especially true for the dining table I recently purchased. It's very solid, was easy to put together and looks great.

We ordered the glider/rocker chair for my daughter who lives in Hawaii. It is almost impossible to get anything shipped to Hawaii - but Wayfair has been wonderful. They ship quickly and everything arrives perfect. My daughter could not be happier while she rocks her new baby in her new glider!

1st 2 dressers broken unloading it off the truck. Original dresser delivery January 7. 3rd dresser Still has not arrived. Expected delivery next week. However Customer Service has been awesome. Thank you so much for at least making part of this nice!

I have been ordering home goods from Wayfair for a little over 3 years. The value, quality and service are all excellent. I have purchased bedding, lamps, cookware and other kitchen items, as I am a home cook. I have never experienced a problem with a purchase or shipping. Purchases are shipped solidly with no possibility of damage or breakage. Wayfair instills confidence in their customers.

When I was putting the vertical divider together two of the long wooden dowels broke and then my cats broke another piece and Wayfair gave me the replacements needed.

I am in the middle of an extensive home remodel that started with my master bath. Being 6'7" I wanted a bathtub that I could actually fit in! With a really busy schedule I didn't have a ton of time to go out and shop so I looked for one online, which I'm not typically a fan of. I found the perfect tub on Wayfair but was reluctant to pull the trigger. The ease of the process from start to finish was just what I needed to relax! The site is very user friendly and the follow up on the purchase was outstanding. I was constantly kept in the loop as to when it would arrive and it even came earlier than expected! The tub was true to dimension. Fit the space like a glove! Just awesome!!

I have bought several items from Wayfair, including chair, deceptive pillows, wall art, large throw rugs, and curtains. I have had an excellent experience with Wayfair and when there was something wrong, their customer service took care of the problem promptly. Always read the reviews. I would recommend Wayfair highly.

I've been asked to rate my overall experience re Wayfair. I AM satisfied with the products and customer service overall, but I prefer to order through one of their companies, Joss & Main. The reason for this is that Joss & Main give free return shipping labels on request and site credit for the returned item. It's my understanding that Wayfair doesn't extend the same courtesy.

I am still waiting for Wayfair to respond to my request regarding the address plaque I purchased. The number "1" is larger and crooked compared to the other 3 numbers. I sent the message to Wayfair on 2/7/17.

I did not receive an order and customer service took care of everything. They were so nice and understanding. I knew then that I would be shopping at Wayfair on a regular basis. I have not had any other problems with any other orders. I know if I do the Customer Service Team will take care of it for me. Thank you Wayfair for great online shopping experiences!

I ordered a set of lamps. When I received the order one of the lamps was busted (like broke in two places). I called and talked with a rep. They reordered. I received that order and both lamps were busted. One of the lamps had been broken and glued back together. But was busted as well as the other one. I was refunded my money... The products came from China. That speaks volumes.

I have ordered quite a few products now with Wayfair and have been very pleased with all my purchases. They have great customer service and quality is key. Such a variety of beautiful items for the home. I always recommend them to friends and family.

The 6' x 9' area rug I ordered arrived a day early. It's just as presented on the website, priced well, and a perfect floor covering to go under a table and 6 chairs. Low pile is ideal because traffic patterns will cross two of the corners. Very happy decision!

My Hanoverton Sideboard cabinet was delivered with noticeable damage to the box. Upon opening it, one of the end pieces was broken. I called the manufacturer and they shipped me the new piece in a very timely manner. As others have said in their reviews, the cabinet comes in a lot of pieces, but they are well marked and the instructions are fairly easy to follow. It did takes some time to put the cabinet together, but I am very satisfied with the final product and the quality of the piece is very good.

The first time I bought from Wayfair I called up and I asked the staff member there if they have a remote to replace the remote I have on my ceiling fan. He said yes. He said "it's the same one and it will go with yours. You don't have to replace a receiver or anything. You could just use it by configuring the dip switches in the remote." When I got the remote it came with a receiver. It didn't have any dip switches on it even though he told me it did. I called them. They said "well you need to return it." And then when I said I want to return it they said "yeah but we're going to charge you to return it to send it back", even though it was their mistake that led to the not being told the truth by then.

The flutes were advertised at 11.99 on the site. But once in my cart the price changed. I was surprised by the jump in pricing and went back to check the site and sure enough it was advertised at a set of 4 for 11.95. I called them to try to make the purchase and was rudely informed that it was the "old" price and that they would not honor that listing.

In mid November I called Wayfair to inquire about a sectional. Customer service took my order & told me I would have it before Christmas 2016. Several weeks went by & I never got an update or email so I called back & spoke with the same customer agent. She forgot to put the order thru. So I ordered again, & was told I would still get it before Christmas. Several weeks go by & no update or email. Called back & spoke with the same agent... & again it wasn't ordered. This customer service person promised me & gave me her word it would be taken care of. Of course I wouldn't get it before Christmas.

We ordered some chairs from Wayfair and I was very pleased with them. The availability was better than anywhere else and the quality is comparable or even better as well. Also, the ordering process was quite simple. I just selected it, went to check-out, and was shipped and then I was able to track it. It took about a week to be delivered. Unfortunately, I haven't used them yet because I'm gonna take them to my house in Canada, but I got them shipped to the US.

I have had almost four months trying to get living room sofas that are not only defective but also had to deal with multiple customer service agents that promise you results that do not materialize further adding to my frustration. I am pretty sure this alleged design defect that I have discussed with Wayfair is the reason these sofas keep declining in retail sales price. If you want a company that will stand behind their merchandise I suggest that you shop elsewhere.

I ordered a wall fireplace and love it. It came undamaged which is a great thing for something that size. I have it up and it looks great. I am concerned it may not last only because a few people on my Facebook page said they had to get new ones cause theirs started to crackle and burn. It is the same one as I got.. Mine hasn't yet but now I am concerned. I only gave a 4 star because of my concerns for it may not last now. Thank you...

Wayfair is the best! I've ordered quite a bit of merchandise from Wayfair and I have to say the service is great, the products are wonderful. The prices are very reasonable and if there is a problem (which is seldom) the customer service is excellent. I always check Wayfair first, love it!

I've ordered so many items from Wayfair I don't know where to begin. I've almost decorated every single room in my house. I've never had 1 single issue or problem. Every item has always come sooner than expected, no damage and just great pieces of furniture, art, rugs and more! Everyone always asks me about each separate room in my house. I love it that my place is so beautiful and me! I will always continue to shop with Wayfair. They're dependable, good, loyal company. Doesn't get any better than that!

We have spend thousands using Wayfair for our new custom built home this past year and every single order has exceeded our expectations. Excellent customer service, fast shipping, careful packaging, quality unique products you can't find in stores and great prices. We recommend Wayfair to everyone based on all our fantastic buying experiences this past year. Customer service goes above and beyond to make the customer happy.

I was planning an event at my home for friends and co-workers to see the premier of a show and wanted to provide a sophisticated spread of drinks and appetizers. Part of my preparation included ordering both wine charms to help my guest identify their glass and crystal wine bottle toppers. These were two key items to help me achieve the sophisticated look I was going for. The wine charms arrived on time. Unfortunately the wine toppers went from being delayed to completely being canceled. Very disappointed because although I was refunded the money, my order was to complete a look I was going for.

We ordered a complete bathroom vanity set (double vanity, 2 sinks, 2 mirrors, 2 faucets, marble top & backsplash). Shipping was within the time frame stated, however, our order was received and both sinks were shattered, the backsplash was broken, (1) of the faucets was bent. The packaging from the manufacturer is a joke, NO bubble wrap on any of the pieces, literally like buying a pair of shoes, only the item in a cardboard box. Wayfair however, was great about making it right, and immediately placed an order for replacement parts.

Loved the white washed tv stand. Just like the picture and very heavy duty. Delivered in a crate with no damage. Removed and set up very easily. Very pleased with the on time delivery and they gave me a 2 hour window and even arrived earlier. The hinge on the left side is broken so I need a replacement.

I have placed 21 orders from Wayfair since Oct. 2016, and have been pleased with all but two, which I've just returned. One return was a beautiful set of curtains, but just did not match my new wall color. Super efficient return labels and refunds! I continue to be 150% satisfied with Wayfair's service!

It was extremely easy to get, at first I thought I needed to pay for this in full, but they offered AFFIRM with easy monthly payments. I got the fireplace in a matter of days 4 actually. It was fantastic to receive the item I ordered so quickly and they even gave me free shipping for 30 days, Cannot go wrong with Wayfair. Thanks for such a pleasant experience, I love my outdoor fireplace. It's awesome!

I have purchased a few things from Wayfair and thus far have never been disappointed. The items have been mostly furnishings (TV Entertainment Center, End Tables), and the quality has always been great. The prices are reasonable, and the free shipping is a huge bonus! I've had occasion to call them with a question and they were helpful, courteous, and a pleasure to talk to. I have no complaints regarding Wayfair products or service.

The wood on my recliner broke at the foot rest! Called Wayfair customer service and the next day Jennifer called me back and said they would replace the recliner. Got it less than 2 weeks. Jennifer called me twice to Make sure that I was happy with the recliner and delivery service. She was very polite and professional. I want to thank Jennifer and Wayfair.

I saw something I thought I might like, decided to give Wayfair a chance and I was pleased with what I ordered. My sister happens to order from Wayfair as well so she felt the same way. I have a home where I wanted to order some tile and on three separate occasions I ordered three different products. There was some damage in delivery in all three times. First time when I contacted Wayfair, they replaced it. The second time Wayfair contacted me to let me know that part of that shipment had broken and that they were going to be sending out a replacement for what had broken. They were concerned about if the project was going on now as opposed to thinking they've got all the time in the world. Then the third order of tile, we also had a broken item and they replaced it. They got a little bit more trust after the first time, and during the second and third time, there wasn’t a problem with the return.

This is our second time ordering from Wayfair. Both times the items purchased were exactly what we wanted. The quality was great and delivery was right on time. We will definitely be using Wayfair in the future.

Happy with both chairs--only downside was that the price went up almost $250 between purchases. We needed to try one before we ordered two of these chairs. Wayfair delivery was great--chairs are a bit large but function well for us.

After placing an order for a bed with Wayfair.com I was very sorry to find that, in my area, Wayfair contracts with Spirit Delivery in Richmond VA. I took a day off work and drove 100 miles to my summer home to await delivery of the bed today. Spirit Delivery was supposed to email me yesterday with a delivery time window. They never emailed me so I called this morning to confirm the delivery time. I was told "Sorry, we have to reschedule." I read the reviews for Spirit Delivery and every one of the reviews are bad. I don't know how they stay in business. I am truly amazed that Wayfair continues to use them as their delivery service. They do not know the meaning of customer service. Wayfair needs to cut ties with Spirit Delivery NOW! Wayfair should read the same reviews of Spirit Delivery that I read and they will know that they are subjecting their customers to harassment by contracting with Spirit Delivery. I cancelled my order with Wayfair. Never again!

I purchased a dining room table, buffet/tv stand and 4 chairs on 3 separate occasions. Each delivery was received a couple days earlier than expected. Packing was excellent and all items were in perfect condition! Actually, everything exceeded out. My husband and I purchased some hanging counter lights a year ago and they arrived undamaged however one of the glass globes wasn't quite like the other two which had a bubble effect in the glass. I contacted customer service and within a couple days a new globe arrived. I highly recommend Wayfair.

My first order from January 7th was Lost in transit. I didn't find this out until I contacted them a week after the promised delivery date to ask where it was/when should I expect it. They reissued the order, promised a $140 credit, and a new delivery estimate of 2/23/2017. I do really like the items I have received when we order from Wayfair and from Joss & Main, but I have never NOT had a problem with delivery. The delivery is either never on time - or it is damaged when it finally arrives. Maybe find a new shipping vendor? If the delivery issues continue, my furniture shopping will go elsewhere.

It is wrinkled beyond belief. It cost way too much to dry clean the comforter, shouldn't have to, it's new. Two of the small pillows are fine, the bigger pillow as bad as the comforter. I am embarrassed to show anyone this bedspread. Will not buy from Wayfair again. When you are retired every penny counts and I feel cheated with this purchase.

Shopping with Wayfair has been a great experience, great prices, great customer service. I would highly recommend them to anyone. I'm getting our new house together. Thanks to Wayfair and the credit they provided!

The several pieces of furniture I have purchased have been of high quality and very attractive. Representatives have been most helpful. Only con is that color of piece in photo is not always the true color. Highly recommended to my friends.

Thank you so much for your prompt attention to applying the Discount to the Christmas tree I purchased. The customer service rep was extremely polite and helpful. Love all the Products and your shipping service is so fast. The package arrived in perfect condition as well.

I have placed several orders with Wayfair, and am extremely pleased with everything. I accidentally put in my son's address in Arizona on one of the orders, and they were able to catch it in time and ship it to me here in California. They sent me emails every day updating me on the progress of the order, which I greatly appreciated. They are great!

I cannot say enough good things about Wayfair. Their products are very good quality for a fair price. Their overall service is superb; problem resolution is very prompt and attentive. The website works really well; the follow-up status notifications are accurate and prompt; online inquiries are handled very promptly and expertly. This company acts like it cares about its customers!

I purchased a sofa, a bed and a table and I love all three pieces. I got the deal of the century on the sofa with it being over 70 percent off and it is absolutely perfect in the room and it's gorgeous. I love the bed frame I purchased and the table was perfect for my daughter to do her homework on. All of the pieces were easy to put together. I am very happy.

Happy to get an email that an item I was interested was restocked and available earlier than expected. Was able to place my order easily and used my new Wayfair credit account with the $40.00 credit to get a great deal! This is one of several orders I have placed over the past couple of years, and always satisfied with my purchases. Cannot wait for my new items. Wayfair is helping me decorate like a designer!

For anything needed for the house, Wayfair is always the first place I check. So, when the coffee maker started acting like it would die soon, naturally, its replacement was easy to locate. This is the 3rd Hamilton Beach I've owned. They work great for 2-3 years, and then they croak. It's the most reasonably priced no-carafe coffeemaker on the market that makes multiple cups. Paying more doesn't necessarily guarantee is will last any longer. This model is easy to use and easy to clean, so why try something new? Thanks Wayfair for having it in stock, and shipping it out fast. I was tired of fighting with the old one to get it to finish brewing a full mug of coffee at a time.

I love shopping at Wayfair. The customer service is excellent. I bought a chest that wasn't right and needed to return it and it was so easy. I literally got my refund the day I dropped it off at UPS!!!

These chairs had been cut & pasted into clearance showing (set of 4) when in reality they were selling only (1) for $15. I am a literal person and believe I am going to get what I read. I even read reviews saying how nice the "sets" were. When I was told I would only receive (1) chair at first I said "OK" and then I thought "NO". I did my due diligence and called and explained that if you advertise something you should follow through, even if it is a mistake. They put heads together and agreed and I got my (4) chairs. Yea for me and yea Wayfair. They are Way fair!!!

I have ordered many things from Wayfair. I have been very happy with the quality that I have received and the fact that everything has had all the parts and so much has been for our coast home and it has been so fun redecorating the place.

I have bought a lot of home decor over the last 3 years. I have had friends that now shop Wayfair. I've only had a few little problems and they always took care of it. Also customer service is always kind.

I have been ordering regularly from Wayfair and I love their products. Their Customer service is amazing when you do have a problem. I LOVE Wayfair!!! I love the fact that you can pay monthly for things you need now. I lost my house last year to an oak tree and I have replaced so many things from Wayfair.

Great place to shop! I have never had a bad experience with Wayfair! I've really been happy with everything I've purchased, and on the occasional time that I wasn't, Wayfair made it right. I always tell people to check out your website.

I ordered a chair for my daughter's birthday inadvertently in the wrong color. I called before the chair shipped to change to the correct color (which was in stock). The chair was to ship that day and the rep made no offer to stop the shipment and re-order the preferred color. So... the wrong color shipped and now I have to send it back and then re-order the other color. This customer service experience was very disappointing. Everything else about Wayfair is A+.

When I went to assemble my wine bar, I found 6 of the pieces were missing. I emailed Wayfair and got a timely reply. I responded and soon got a call from a rep ready and willing to assist. She has ordered the missing pieces and I am now waiting their receipt. Pleased so far, hoping the missing pieces arrive soon.

The item (Tiffany style lamp, double parrots) was received in a timely manner in perfect condition. It's beautiful and the comments regarding the item helped me make my decision to purchase the light. I loved the shipping was free. I would recommend Wayfair to anyone and I plan on other purchases from Wayfair.

I order sheets and comforters for group homes annually. For clients that have no money or family. I used to run all over town trying to provide for 15+ clients. Then I found Wayfair. And can find better quality and variety.

I had some significant damage to two of my most expensive pieces. One was repairable and the other was not. The repair was fast and good, and they gave me a partial refund on the other. The team was great to work with. I hope they figure out quality control but I still recommend them.

I have had a blast looking at the variety of merchandise on Wayfair. I have found reasonable prices and good sales with no problems so far. The area rugs have not been a disappointment and once again, there is a huge variety. I will continue to shop here.

Wayfair is the Bomb! Every item I have purchased from Wayfair I have been completely satisfied with. From the mattress to the TV stand. Delivered timely and accurately. I will continue shopping here for sure. Thanks, Wayfair.

This rug is beautiful in our living room! It's very soft so I don't feel like I need to buy a rug pad. We purchased the 9x12 and it's an awesome deal. We've had several compliments and am very happy with our purchase! Highly recommend.

Received the bookcase I ordered and it was damaged slightly. I contacted customer service and received amazing service. Friendly, helpful and prompt. I receive the replacement piece just a couple days later. I am very impressed and will shop Wayfair in the future!

Was so pleased, as usual, with the hassock I ordered from Wayfair. It was so attractive, and well made, and had none of the problems I had read about in the negative reviews. Another rave for Wayfair.

I love my Hildebrandt Loveseat! The color, size (quite oversized... good thing we have a large space) and features are perfect. Love the velour fabric and nail head trim. Fits perfectly in our living room and looks good with all the other furniture. A perfect addition to our home!!! Would highly recommend!

I picked out a headboard from your clearance center that said 2 were in stock, I placed 1 in my cart and placed a order but the price was different in my box. I called your 800 number and talked with one of your representatives who was very nice and helpful. He assisted me with placing the order. I waited and expected delivery on or around the 6th of February. Instead of a delivery I received the following e-mail and was extremely disappointed. I understand about system not updating but it was still a disappointment to have this happen after the great experiences I have had with ordering from Wayfair in the past.

I have been ordering for over a year, lots of different things and I have been pleased with every order I've received. I've had one problem and it was solved immediately. I'd say out of at least 25 to 30 orders that is great in my book. Everything I have ordered was perfect for what I wanted, I will continue to order from Wayfair for a long time and I tell everyone that will listen to give them a try.

Had to return a picture. Do not remember the order # but with new wallpaper it didn't go. Had to pay shipping and because I had disposed of the box, I had to buy a new one from fed ex, but it was still nice not to get an argument and the return funds were applied immediately.

Excellent service, fast delivery and Customer Service Reps are always helpful. Great value products, website always shows what is in stock and will notify you via email of out of stock items. Quick notification when item is back in stock.

Waiting over two-and-a-half months to receive delivery of two sofas is unacceptable. After a couple months of research, I placed an order for two sofas on January 2, 2017. When I placed the order, I noticed that items in this collection shipped from 1-2 weeks. On or about January 10th, after noticing a delivery date of February 20th, I contacted customer service to determine the reason for the delay. I received the following message (in relevant part):

Wayfair is amazing and I love them. Their customer service is unsurpassed. I had a problem with a bathroom vanity that I purchased which I stupidly tried to get accomplished between Thanksgiving and Christmas. The first one came in broken and then the next time they brought it in, they were all over it. The guy that I talked to called me back two or three times to let me know the status of where it was at because it was obviously coming from China, to let me know it's been reordered and then to make sure I had received it.

I purchased a home about two years ago and was using Wayfair to help furnish it and then for accessories. The ordering process is very user-friendly. It's easy to navigate through the site. Also, we usually get the shipments within a week if not sooner so I've been very impressed with it. They call me for feedback and if they don't hear from me in about a month or two, they'd call looking to see why I haven't bought anything and they increase my points for the purchase. I'm just very happy with the service, the quality and the pricing. I've recommended them on several occasions.

I would like to retract my previous review of Wayfair. Looks like the problem I had with my order was corrected by a much more helpful, courteous and understanding person at Wayfair. Luckily, I decided I was not happy with my first conversation with a rep and decided to contact them again. I am 100% pleased with the result I got with the 2nd person I chatted with. He was definitely much more knowledgeable and willing to help. I will definitely shop Wayfair again due to this better experience.

Love the TV stand. Color is awesome and came already assembled. Delivery called 30 mins prior and was on schedule. They brought it inside my house. Listing was confusing. I had been eyeing this piece for several months and one day couldn't find it anymore. Was originally listed as made by Jofran but later was switched to Bungalow Rose. In looking at the reviews I recognized it was the same piece. I even previously ordered the matching end table. The box it came in says Jofran but listing still says made by Bungalow Rose. The pricing also went up and down then back up which was frustrating. I do love the TV stand though. Was a great purchase.

It's easy to find things in Wayfair. They have more of a selection than Target or Wal-Mart. I had no problem with ordering. Even when something was out of stock, it was pretty clear and then they set messages afterwards when it came back with stocks. Everything was in good quality. You obviously get what you pay for. I bought a couple of recliners that were 180 bucks. It's not the greatest recliner but I'm happy with the quality for what I paid.

At first, I was a little confused like I ordered from one site but then having all of it come under one Wayfair was much easier. I was able to do it all from track and see totals on the website. It was select them and it will all show up. I also got a promotion for the end of the holiday when they were having like 40% off and then there was also like free shipping. You just have to put in a code. Then one of the items that I ordered got lost by the partner who's supposed to deliver it. The person or the emails that I've gotten were great. They gave me a credit, reordered it, and followed through on it. It was excellent customer service and the best outcome I could expect. Great product and great prices too.

I like the look of the chandelier. Easy to install. My only complaint is the crystals are not beveled cut which doesn't allow for a nice refractive light on the ceiling. However, for the price it is very nice.

The first items I bought from Wayfair were the Farmhouse things, and then I liked the shipping and their service so I bought several other things. Ordering online is very easy, and they have good follow up and email communication.

I had purchased a Kalorik Slow Cooker for myself a couple years ago and was so happy with it that I ordered one for my daughter in September, 2016. In January, 2017, she noticed that the slow cooker was not heating properly. I contacted Wayfair and they immediately put in an order to send my daughter a new one. She received it within a few days and sent the old one back. Your customer service rep was so helpful and made the exchange so easy. I was very happy with the process and will definitely purchase from Wayfair again. Thank you so much!

I purchased the bed on 9-5-16 and on 1-24-17 I was changing my bedding and notice that one of the rail underneath had came unweld so I call customer service. They were very helpful and ship me a replacement.. So thank you Wayfair.

I was searching for spas and I happened to see Wayfair's online ad. I like its price. It seemed very low for a six-person spa. And I also read the reviews, which all seemed to be very decent for the most part, so I took a chance on it. The online ordering process went smoothly. It was easy to navigate the website. The only choices I had to make was the color and adding the matching steps. The only accessory I bought that was shown was the matching steps. Wayfair's cost was lower, but the length of time to get the product was fairly long. It was tolerable, though. The estimated delivery date was for six weeks. It turned out to end up only at four weeks. And, I contacted the carrier because I knew we lived on a very narrow street, and they might have difficulty delivering. So, once it showed up at their facility, I went and picked it up. Overall, it was a good experience.

I love Wayfair! I say about 90% of my furniture and decor is from this site. I'm addicted to online shopping and I'm constantly recommending this site to my friends and family. They have everything you need in your household for the right quality at the right price.

Customer service is great. All issues resolved right away and at no cost to me. Very friendly staff. Website is easy to navigate and order. Free shipping is awesome and items have arrived on time or have been notified ahead. Tracking numbers are given for convenience. Overall pleasant experience with Wayfair. Wayfair is in my top three online shopping places.

Always excellent service and I have always been more than pleased with all the products I have received, large or small. They never deceive you, what they say you are getting is exactly what you get. They ship when they say they are going to and keep you posted when they will arrive. On time every time.

Wayfair's price and service are good. Their products are okay. In fact, we have Ikea in town and Wayfair has more variety that we can choose from. We also take advantage of their 10% off sale across a certain time and their 20% off on certain items. One of my orders took way longer than we expected. So, I called Wayfair customer service, but there's nothing they can do, and I understand that. We just had to wait because they already shipped the product. With that, I hope they have a better shipping company. The online ordering process is good, but sometimes, their shipping is very slow. If Wayfair can handle shipping better, I think they will be very successful in business.

I liked Wayfair's price and their online ordering process was extremely easy. I had a really good experience.

Worse online purchase experience. Items are overpriced for the quality. I order five items at once. When you receive your product it does not look anything like what you ordered. Wayfair's shipping is extremely slow.

I was very impressed. Your products are good quality and delivery time was short. I have recommended Wayfair to many of my friends and they are going to give your company a try. Thank you for being a great company and I will be using you for my needs. TY.

I wasn't too mad when one of my furniture was missing a part to it... but when I went to use my card again. I wasn't able to use it. It was froze because I didn't make my first payment. I was charged $50 return check fee and a $20 dollar late fee. At no point during my payment did it say the account number I enter was incorrect or was there any email or phone call of a correction to my account. I ask then to tell me what account number I enter they was unable to tell me. I had to eat this cost, I plan to pay off the card and not use it again. Not worth it, I could get these furniture cheaper. I applied because it gave me a chance to finance when I don't have the funds right away. I can't believe this!

I returned this slipcover unopened. I could tell immediately the color was too dark for my needs. I was issued a store credit instead of having my credit card reimbursed. Have not heard back from Wayfair to resolve this matter after trying multiple times to contact them.

As always, I was very pleased with my purchase. The console table I ordered was just what I was looking for. It arrived well packed and I am so pleased with it. Thank you Wayfair for the quality merchandise you sell and how fast it is shipped. I am a BIG fan of Wayfair to say the least.

I like Wayfair's price. In fact, I bought two dresser. I found them at a regular retailer here in town and they wanted $2500 a piece. And then, I saw them on Wayfair for $1400. They shipped them for free and they showed up in perfect condition. Their website has been easy to navigate, easy to search and whenever I order something, it comes promptly. Overall, it's excellent and easy shopping.

Have been very happy with all. The only "fault" I find with Wayfair is that you do not put things together, no matter how difficult it may seem to be to the buyer. In fact, I especially think that your more expensive items should most definitely be put together by Wayfair, even at a small charge to do so.

I ordered Saucer tables through Wayfair and found a crack in the table top on the coffee table AFTER we took three hours to put it together. I called Saucer on Monday morning. No problem! I'll have the new table top by Friday!!! I don't have to take the one apart and mail it back!! I was definitely pleasantly surprised.

Our experience with Wayfair has been good. We liked their product. The ordering process was very easy and the promotion they offered was like the black Friday-esque.

Amazing customer service! We bought a large clock and didn't realize until a few months after hanging it up that one of the Roman numerals was missing a digit. After calling customer service they ordered a replacement and it arrived very quickly. Will definitely be making more purchases. Thank you!

We received our ottoman before it was scheduled, and in the BEST protective wrapping that I have ever seen! We received a fireplace from another source other than Wayfair, and the glass part arrived shattered... not at all wrapped protectively. But Wayfair has sent their items very quickly and in great shape.

We were really very impressed with Wayfair. It had everything that we needed in one location. I bought four large area rugs to cover an entire family room and my bedroom and the online ordering process was pretty easy to navigate through and work. The product's cost and quality were terrific. Then we had scratches on something and my husband called the customer service. They credited us and everything was taken care of. We've definitely gone on and told other people to utilize right there, so it was all positive.

Was disappointed with color of mirror. Understand difference between photos and how it shows up online. But photo shows white and item was brown. With that said, customer service was great and did everything they could to make it right. Will continue to shop at Wayfair, because customer satisfaction is important to them.

It's very easy to order from Wayfair's website but I always have issues with the delivery process. The subcontractors that they use are not up to par. Also, Wayfair needs to talk more to their subcontractors whenever they charge for a home delivery because a different subcontractor comes and they don't know that they're supposed to deliver inside the house. Other than that, talking to their customer service has been fine. I gave them my problem and they took down the information.

Quality, fast service and willingness to arrange or withhold deliveries until we are ready to receive have all been reasons for continuing to do business with Wayfair. Additionally they have a wide range of products. Their deliveries are always timely and their service providers polite and cooperative. I do most of my online shopping with Wayfair.

I have ordered 3 or 4 items from Wayfair and my experiences have been outstanding. I purchased a cat condo at a great price, it arrived quickly, and was precisely what I had hoped for. I also purchased curtains at a good price, they arrived as expected and I am very pleased with the quality, color and value.

When purchasing with the credit card from Wayfair I was given a credit limit and noticed a false statement which said minimum purchase of $500 required for free financing for 1 year. I immediately said, "Great!! I'll max it out and pay it off within the year." I even spoke with a representative over the phone saying, "Yes you chose the year plan for free financing." Okay great!!! Fast forward to my first bill I noticed a $30 finance charge!!! Wait a second!! Called, filed a complaint, and was told "Oh it has to be $500 in one single purchase."

I used the online chat to notify them of the incomplete order. They were prompt in dealing with my problem. I got my complete order a few days later. I am grateful to Mr Tyson **. Thank you. This is the first time we had this problem.

I am very pleased with the ease of shopping thru your website and most of all your customer service representatives! It is a pleasure to speak with the reps because I know that my problem will be resolved 100%. I have been and will continue to refer everyone I know to Wayfair!

I have found great lighting fixtures (as well as other home needs) through Wayfair. They have been delivered as promised and no problems with the packaging. Everything intact! I'm extremely pleased with the products Wayfair offers and at affordable prices. One of the lighting fixtures I purchased was priced considerable lower than the same/similar fixture in the store. I'm glad I checked Wayfair because I got exactly what I want and didn't have to compromise because of price!

I order a dresses and a nightstand but I cancel the order but I still have to pay for the shipping and handling. That's going to be $66.00 dollar for each items. I'm really thinking about canceling my account with Wayfair because when I first place the order it was free. Now that I cancel the order I'm paying for it so someone need to answer why.

I had a good experience with your company. The items were gifts. They were well received by the person they were given to. I will shop with you again at a later date. I am always on your site looking at products. See you soon! Excited.

I always enjoy shopping on Wayfair. I've bought several things, and don't think I've made any returns due to lack of quality. It's nice to order something and have it 2 days later. I will definitely continue to shop here.

I have purchased several items from Wayfair within the past year. I have been very very satisfied with each one. The delivery and packaging has been performed phenomenally. I will highly recommend anyone that hasn't tried Wayfair to do so.

I have ordered SEVERAL larger items from Wayfair. Each time, my transactions have been very smooth! My items have arrived within a couple of days! Also, the quality of what they sell is SUPERB!!! Each time, I have researched and compared prices, online, and I ALWAYS come back to Wayfair! Thank you, Wayfair, for such ease of ordering and simplifying my life! I'll be back!!!

I have bought a storage footstool, a rolling island for the kitchen and a rug from Wayfair and I couldn't be more pleased. The quality, timely delivery and accuracy in description of the product has been excellent for each product.

I have ordered several bedding items from Wayfair and I am amazed at how quickly the items have been shipped to me. I haven't been disappointed with the quality of any of the items I have received so far. The quilt sets I have ordered always get compliments from my guests.

I have had excellent service with Wayfair. On the one occasion I experienced a problem they were extremely helpful in getting the problem solved quickly. Very impressed with the entire experience. Definitely will be using them in the future.

This Portofino 9 Light chandelier is made for European light bulbs. I had professional electricians install it. Looks pretty but who needs a chandelier that doesn't give any light? I reported this on a Wayfair post months ago.

Having just moved, I had to order quite new items. My experience was universally excellent. Delivery, quality, return policy - everything was great. I would and have already recommended Wayfair very highly. Thank you!

Two lamps - the products were fine. I live in a mobile park and my previous shipments arrived directly to my space number; but my last order was delivered to the wrong space number - this has happened twice now. My space number is #98, but on your mailing labels it had space number #9. I contacted customer service and they in turn contacted your shipping dept. only to tell me that they had the correct space number. I'm afraid to place any future orders because it won't be delivered to me and it seems as if you don't want to correct the problem.

I have ordered several items from Wayfair and each, (3 separate orders) were received in the time frame indicated and in excellent condition. Their service is professional and I would highly recommend.

I love my rustic area carpet, just the right touch I was looking for, for my little cabin by the lake. Best of all, I didn't have to pay for the shipping. Wayfair offers great choices and the cost was less than if I'd bought it locally.

I've been ordering from Wayfair for over two years now and have only good results. I'm usually able to find the items I'm shopping for with ease on their website and there are always many choices among the offerings. The prices are very reasonable and I can find a wide range of choices both high end as well as inexpensive. There was an occasion when I put in the wrong delivery address and the customer service rep who helped me was very accommodating, finding a good solution. I would recommend Wayfair as well as its sister company All Modern since I have dealt with both of them a number of times over the past two years.

I use Wayfair for some of my purchasing needs and will continue to do so because they have good, affordable price, ordering easy and service and delivery is excellent. The selection is great and I love the convenience of shopping online and can find everything I want at Wayfair!

Everybody’s been really nice at Wayfair and I’ve been happy with most of the products. I just click things that I’m looking for in the search and then go from there. I ordered a couch and that was fine, however, it was delayed a lot and some rugs that I expected sometime soon were delayed as well. I also got some throw pillows lately that they sent and I didn’t like at all. But their customer service had been helpful as they can be for the situation and I had no problems with them.

I ordered a daybed and a mattress, but within an hour of ordering I saw another one on another site that I greatly preferred. I called Wayfair as soon as I could (ordered Saturday night, reached them Monday morning) and even though they had shipped the daybed, they gave me full credit. They're really great about things like this. I've been told by friends who use them all the time.

I order a sofa. The detail information was incorrectly posted on the website resulting in an incomplete order. Customer service was responsive but slow. Overall my order was corrected and the product was satisfactory so I'm happy with Wayfair.

Purchased some lamp shades. Received them well within the estimated time of arrival. Did not fit my lamp shades so I wanted to return. Was told that Wayfair did not offer returns for certain items. Was offered a 10% discount on next purchase. Why would I make another purchase? If that purchase did not work out then I'd have two purchases I cannot return. I'm not willing to take the chance. You really should make consumers aware of your "no refund on certain items" policy.

I would think twice before ordering a couch from Wayfair. I placed my order on November 16, 2016 with an expected delivery date around the end of December. It is now January 26th, 2017, no couch and no confidence on when we will actually receive the couch. The order tracking status changes all the time with inaccurate information, currently saying our couch has been in transit since December 5th, 2016 and expected delivery of December 28th, 2016. It is a month past December 28th and the tracker is saying an expected delivery of December 28th, 2016, which doesn't make much sense.

Wayfair is fine as long as you do not need to return the item for ANY reason. The cost of postage to return is ridiculous. Will order all my future items from Amazon where there is a postage-paid return label included if there is something wrong with the item. It basically cost me for something I did not benefit from. :(

I've ordered a couple of products from Wayfair and so far no complaints. Speedy delivery and items are functional. I ordered a microwave cart and a outdoor table set. Assembly was a bit challenging but I was able to put them together. Will order more products in the near future.

Wayfair Customer Service was very helpful and responsive. They assisted me with all of my questions about making a return and provided helpful suggestions about making a color choice. I would turn to them again without hesitation if need be. Thank you, Wayfair!

I have been very satisfied not only with the quality of merchandise being sold by Wayfair but with their Customer Service Department (I had one issue out of many orders that was promptly rectified). I have also been pleased with the delivery of items. When they say it will arrive, it does and very well packaged. My favorite online shopping sites.

I ordered this set to use as a neutral background for a beautiful colorful quilt. I love it! It is incredibly soft and warm, washes well, and looks great. It's exactly what I wanted. The metal wall art looks great with it. Shipping was faster than expected too. Great experience all around.

I purchased many items and a few turned out to be the wrong color on arrival. The customer service employee that helped me complete the return was very knowledgeable and so friendly. I will continue to use Wayfair whenever possible.

I just received my order today. When l saw the statement, it read my name and address as the shipped to person which was correct, however the billing address was listed as my sister and her address in California which was incorrect. I called Wayfair Customer Care and talked to this nice lady by that name of Susi. When l explained my billing problem to her, she was extremely concerned. She discovered that the order was billed to my credit card and not my sister's, which was a great relief to me. Problem solved.

I would not recommend Wayfair. My orders over the past @3 years have resulted in items that 50% of the time seem "seconds." Recently, I ordered a canopy bed whose weight was so unmanageable I (able-bodied) could not bring the box in from the porch. I lost $20+ returning it. I previously order a red carpet strictly for Christmas. I designed and purchased decor using the image and specifications provided by Wayfair for this carpet. I literally was waiting at the door anticipating its arrival. Not only were its dimensions not at all what had been advertised; its off-gassing was so bad, I had to keep windows cracked open in December for approximately a week.

I have ordered a number of items in the last 6 months as I moved across country and wanted new things. The quality for the price has been exceptional. I only had one problem and Wayfair corrected it immediately. I highly recommend shopping at Wayfair.

I have had a couple times contacting customer service due to items arriving damaged. (FedEx driver is not very nice to my things.) Both times customer service has been very nice, super helpful and resolved my issue immediately. I think your customer service team is top notch and deserves a pat on the back! Kudos to them!

I've had several wonderful experiences with Wayfair. The products and prices on their website are both competitive and affordable and I have to say the quality has been top notch. I have been pleased with everything I got. Even when I've had to contact them about some little issue (e.g. broken bulb), I have found them to be super responsive and extremely efficient in sending you out a replacement. I cannot fault either their website, their prices or their shipping. I will continue to shop, very happily as they have a product range and price model that suits my taste and my wallet. I really like everything about them!

I've place several orders with Wayfair & have always been satisfied. The quality is good & the prices are comparable. They'll answer any questions you might have, before ordering so you almost always know exactly what you're getting. Should you not be happy with something, they'll return or replace it. They really do go out of their way to make sure you're satisfied. I highly recommend Wayfair. I wasn't really happy with my last order of sunflowers in a vase. The flowers just didn't look right. However, it was my choice not to return them. I found another place to put them & they actually look OK.

From my very first order which had to be returned to several orders after that Wayfair and the customer staff was over the top excellent. They make shopping easy, their recommendations are spot on, the delivery is on time or before expected and the merchandise is high quality. They are my go-to first and usually may not need to go anywhere else. Thank you for such a wonderful experience at every level.

It took me three tries to find the right rug for our bedroom. Thanks to Wayfair's very fair and easy return process, I was able to send back the two rugs that were just wrong and purchase a third one that we absolutely love! Because of the ease of ordering, the outstanding website and the easy return process, I'll continue to shop with Wayfair.

I have ordered several things from Wayfair and have been very happy with all purchases. I would add I think packaging may want to be done better, I have not had anything broken but the boxes have been in bad shape at times. Maybe it is the carrier's, I don't know.

I tried to order an item from Wayfair and the system kept refusing my credit card. My credit card was in good standing and there was a zero balance on it. I called Wayfair to ask what the problem is and they had no idea and did not offer to resolve the issue. I went to another store to order the item at more money since it seemed Wayfair did not want my order.

Having recently moved I needed many items to help decorate and equip my home to make it comfortable and efficient. I always shop for the best value and brands whatever I am buying. Wayfair had both! In the last four months I have placed 10 orders from headboards to Christmas decor and all have arrived when they informed me they would and everything arrived in good condition and just as I had hoped.