Wayfair Reviews

This is my 3rd time ordering from Wayfair and you guys haven't disappointed me yet. I tell all my friends and family if they need anything to get it from you guys. The products are top shelf and the delivery is always on time or a day earlier. Couldn't be more happier with your service. Thanks.

When I first saw this art manual online I thought it would look good in my living room but once it was hanging on the wall I liked it even more. The colors look great in the room and it is perfect on the wall. I love it!

Very fast and efficient. I had a piece that was damaged and they credited me right away and told me to dispose of the damaged item. Delivery was as promised. The only downside is everything I bought had to be put together.

My bed is beautiful. The new cool gel mattress is so comfortable that I never want to get out of bed. My sheets and comforter really make my whole selection great. Highly recommend Wayfair. ❤️

I ordered a pedestal sink. According to the picture on the internet it was the complete sink but only the top of the sink arrived. I later found out I then had to order the bottom part which is the pedestal for an additional 170 plus dollars. I tried to send the sink back but was told that they do not accept returns. I did not see a "will not accept return" policy in their site, so now I am stuck with the top part of the sink which cost 203.00 dollars, but was able to cancel bottom of the sink before it was shipped out. I will never order from them again and will tell my friends about them. I am being punished for their mistake as I had to order from another company and spend more money, it's not fair.

I was interested in three pendant lights and had to call to speak with a Wayfair representative concerning dimensions. He was extremely knowledgeable and friendly, and even went as far as contacting the manufacturer to request additional information. I received my order sooner than expected and am thrilled with my purchase. Exactly as shown in the online image.

We have order the following items from Wayfair over the years. Floor rug, silverware, rocking chair, dinnerware and a Keurig 2.0 coffee maker. We have not been disappointed in the quality of the items and did receive excellent shipping service on every order.

I researched loft beds for about 2 weeks. Wayfair offered the best price for the Camaflexi High Loft Bed (full size) and their customer service was excellent. The Wayfair representative took the time to answer all my questions on the phone and quickly followed up by email with a question he had to research. The loft bed arrived early and in perfect condition. My daughter loves her new bed and it is very sturdy.

I have purchased a Sectional, two accent tables and several items for our business. All the home Goods were excellent, and if there was a minor problem, customer service was totally responsive. All the office furniture was perfect with the exception of one small desk which just fell apart, purchased by my partner Luther **. The big desk was perfect, but the smaller desk fell apart. That was the only item he purchased that was faulty. The Company and its products for the most part are A+.

In all of the years I have been purchasing products from Wayfair, I have yet to have had an unpleasant experience... and I have yet to feel that I did not get a quality product at a very reasonable price! Additionally, I am always amazed at Wayfair's efficient order handling and rapid shipping time. I would highly recommend Wayfair to anyone! I cheerfully think of Wayfair as "Amazon of the home furnishings world!!!"

I've ordered from Wayfair from Canada and while snowbirding in the US. Everything has arrived on time, packed well and in good condition. I have been happy with every purchase made. I would definitely recommend Wayfair to anyone. I'm always checking out the deals.

I love Wayfair! I have ordered 2 sofas, 4 chairs, a buffet and cocktail table area rugs. I have been very satisfied with my purchases. I know I would have spent double at a local furniture store. Their customer service is great. They will try to make you happy and are very helpful! Excellent job Wayfair!

From the time I confirmed the items in my cart to the time my order arrived to my door was 7 Days total. Processing and Shipment was very fast. My items arrived and looked better than I hoped. My Brookwood 5 piece dining set with mint green chairs looks wonderful. The wood is heavy and sturdy but the item was easy to put together. I put it together alone. My Banford mirror table was a bit darker/copper colored than I expected but it is still lovely. It is heavy and the quality is good but while putting it together I quickly noticed some minor details were rushed in the finishing. Putting the legs together really needs 2 people. I had to balance crates and boxes to hold the legs up while I tighten the screws. I will buy from Wayfair again. My experience was great.

After receiving the ordered merchandise, I realized that the shower curtain would not work with my existing rod. I called customer service to ask how to go about returning the merchandise. The gentleman I spoke with explained everything easily and emailed me return labels. I packed the two items separately, as they were delivered that way and brought them to a FedEx drop-off box, which this same gentleman located for me. Within two days I received an email informing me of the delivery of the two packages and explained what and when my refund would be posted back to my credit card. Although I haven't received the credit as yet, I'm sure it'll be there on my next card statement. The shower curtain and matching valance were beautiful and well made but unfortunately wouldn't work for me.

Our experience with Wayfair was very Good. After we received the bed, I saw one that I wished I had gotten. But we got it before it was due. We would purchase from Wayfair again if we needed something.

My wife and I ordered several furniture items for our new home through Wayfair. At first I wasn't sure how the service would be since it's an online store and we weren't able to see the product. We called the 1-800 number and the women we spoke to was so helpful and nice. We ordered our items and were able to track them online and change delivery dates to correspond with our schedule. The gentlemen that delivered the furniture were polite and cleaned up after they delivered.

Everything I ordered came to me before the arrival date. Everything was in good shape and very well packaged. My room is beautiful and I would highly recommend Wayfair to my friends and family. Thank you.

We love our couches! So comfortable and look so nice! The whole process was smooth and easy. They were delivered right on schedule. Great value for the price. We have had nothing but positive comments from visitors! We will definitely order again!

I have talked with 5 to 6 of your customer service representatives by e-mail about a comforter/duvet that is on one of your commercials and nobody can find it. No one can send me the link to order it and this has been going on now for 6 weeks. Very disappointed and shocked that your customer service representatives are so inept. I've bought a lot from you, but this is very disappointing and I may find another online retailer to do business with.

We got the set because it was supposed to arrive on 3/2. So we schedule a party 3/6 thinking all will be fine! Haha I contacted Shelby from customer service and she assured me she will get back to me in 48 hours. I stressed how important it is to get the set in time for my party. 5 days later still no response and the tracking stated 3/2... Ahh hello! It's 3/7! The party had to be canceled. Money was wasted and the set is still not here.

The delivery went smooth and they arrived within the time frame. The delivery guys were also very nice, as they offered to carry the boxes up to the second floor even though they didn't have to. That really helped our process. Also the couch is great! Couldn't be happier!

I bought a lot of beautiful and well made things from WAYFAIR. I love all of it. I bought a house last April and started ordering shelves, things for the walls, curtains & rods, am happy with all of it.

I have been a Wayfair customer for several years and have never been disappointed. Any problem encountered has been quickly resolved. I recommend Wayfair, both for the quality of their products and the outstanding customer service. Anytime I'm in need of anything for my home, Wayfair is the first place I look!

I have received an e-mail asking to rate how we like the new bed we bought for our daughter. I am very sad to say that we still have not received it. It was ordered 2/10/17 and will not be delivered until 3/15/17. I would have bought one somewhere else had I known it would take a month.

I ordered on Dec 4th and was suppose to receive the pool table before Christmas. After it being so called delayed they delivered box 2 in January. I had to order another which was also misplaced and had to talk with a Wayfair manager who had to reorder for the third time and I finally received on 4th of March; 3 months later. Although I received a discount I'm still very displeased with the service provided from your staff; except the manager!

Yesterday I received the Yellow Sprinkle Teapot and the lid of the teapot did not fit firmly on it. I called customer service this morning and they promptly did what was necessary to send me a replacement at no charge. I could not have asked for a better response. I am an avid hot tea drinker and have been collecting teapots for 30 or 40 years and have never had any company handle a situation like this so promptly and not ask me a million questions. Wayfair has always been prompt with deliveries also. I love to do business with a company like this.

Our family has ordered a number of items from Wayfair and have been very happy with all of them. Delivery is usually super prompt, and the products have been excellent. Thanks, Wayfair! Love the free shipping aspect.

Upon receiving the light for my dining area in the kitchen it's not like the light in the picture of your website. Your website is showing blue in the light but there is no blue in this light at all. So I'm very disappointed but I receive the light at a good price so I did not accept any further compensation. If you look at my order history you can see I am an avid Wayfair shopper.

After purchasing a new bed we had to get a new headboard as we upgraded from a queen to a king. Now we had a space between the top of the headboard and a half-moon shaped window above it to fill. Wayfair had hundreds of wall decorations to choose from. We finally decided on one which was delivered promptly, packaged extremely well and contained a wonderful piece that looks like it was made for the room. LOVE the free delivery. All in all it was a great experience!

Everything else we have ordered from Wayfair arrived within a few days. We ordered this dresser over ONE MONTH AGO and it has still not even been delivered to the local delivery partner. We are very dissatisfied with the long shipping time. It still has not gotten here.

I have recently moved to USA and ordered all the furniture and accessories for my flat on Wayfair. In the whole list of orders I had an issue with FedEx delivery and one with the item that was damaged. My customer service representative, Michael **, was great. We managed to sort out the item. However with FedEx it was out of his reach but he tried his best. Overall great customer experience and I'll continue to buy on Wayfair. Thanks.

When I ordered a large piece of furniture and one part came damaged from the box, customer service was extremely polite and quick to solve the problem by sending me a replacement part the next business day, free of charge.

To date I have ordered several items from Wayfair and have only had one issue regarding the quality of the item received. After contacting Wayfair the issue was resolved quickly and to my satisfaction. I have nothing but positive things to say about the quality of the product and the customer service at Wayfair. I will continue to shop online and highly recommend them to friends and family.

I LOVE Wayfair, I have ordered many different items and everything is of high quality. It looks like the picture but most of the time even better than the picture. I have told several people about Wayfair and they have now started ordering from them as well with excellent results every time. This is my go to store for anything I need around the house.

Wayfair has become my "go to" for just about everything household that I need (or want). The pricing, selection and quality are beyond compare! I always find just what I'm looking for and could not be more pleased with all of my purchases. Shipping is incredibly fast and all of my purchases have arrived in pristine condition. Customer Service is an absolute joy to work with! Especially Lindsey; what an asset she is to your organization! I do love Wayfair!

Bedroom furniture/ Bedding/Mattress/Window treatments - My experience was absolutely wonderful. Everything came within 3 days, as promised and everything was beautiful and well made. I love Wayfair as I do not have time to shop and ordering is an easy process and they have everything you are looking for.

Wayfair has outdone themselves again! I absolutely love my Baldry Console table. It fits perfectly with my existing dining room furniture. The packaging was super (it took longer to unpack the table than it did to put it together). Have received lots of compliments.

I am confused. I had problems with two tables - the initial order and the subsequent replacement order for the same table. I was only refunded for one table, even though customer service emailed me that I was being refunded for two tables. Albeit I only paid for one table but the confusion and misinformation from Wayfair guarantees that I will not order another furniture item from them. The quality of the two tables was completely substandard, parts missing and defective and just not working correctly.

I am writing this in regards to everything I have purchased from Wayfair. We ordered the dresser for our newborn sons room, towels, comforters, and curtains, and we have had the best experience with them. I love Wayfair and will continue to do all of my shopping with them.

We are pleased so far with our experience using Wayfair. In December of 2016 we moved into a newly built home in Ohio. Having recently moved from New Hampshire we needed to find a company to help us furnish our house and help make it feel like home. We are happy to say that so far Wayfair has proven to be that supplier. From lighting to furniture to decorations we have been very pleased so far with what we have found. We have recommended Wayfair to some of our new friends and neighbors hoping they find a similar experience.

Not only does Wayfair offer free shipping, easy returns, no hassle shopping... they also have awesome customer service! Did I mention that they have free shipping, easy returns and no hassle shopping!!! Love me some Wayfair.

Without fail I am always exceedingly pleased with Wayfair. Customer service is always kind, helpful and prompt. I recommend Wayfair to everyone, and I have practically designed my entire house with your website.

There was a problem with a large purchase for hutch, table and end tables. Wayfair took care of the problem very quickly. I was surprised and "more" than 100 % satisfied. We have since purchased more high dollar items. The quality of our purchased items has been very good. We would give them a AAA for service and quality. Thank you.

I ordered 2 bookcases for my master bedroom. Assembled one completely and it went together very easily. And 2nd one went together even faster. Very sturdy and just what I needed. Would absolutely recommend these!

I have ordered many times from Wayfair; have been very pleased for the most part. Items come well packaged for their safe arrival. Quality is very good for the price. Only a couple items have I returned... with no problem. That is a very small percentage given all that I have ordered. (Basically, they just didn't work out as I thought they would.) Wayfair will continue to be my online go-to.

Always exemplary service and great prices at Wayfair. Whatever I am looking for - from remodeling material to rugs to greenhouses - I've found it at Wayfair. The quality has always been as good or better than I expected. I look forward to whatever my next purchase will be!

I had been searching for months for dining room chairs, on your site I found many and couldn't decide but then I saw the Iban Parson Chair and loved it. I ordered 2 at first to see if they would look good in my dining room and to see if I liked them. I ordered them, they arrived. Husband went to assemble them but got stuck on how to until he pulled the lining off and saw that is how you had to do it. They do not tell you to pull lining off that it is velcro. Outside of that I love, love, love the chairs, they are comfortable, look amazing, go with everything in my dining room and everyone that comes in says how beautiful they look. The only problem - I am trying to get clear plastic covers to go over the tops of the chairs because everyone for some reason touches the tops when walking by and I don't want them to get dirty in that one area. I have purchased many things from Wayfair and Never had a problem. Highly recommend them.

3x order either delayed or discontinued. This particular order was discontinued, and I received notification on that 1 day before I was supposed to receive my order. "Sorry this item was discontinued!"

I ordered a bed frame which shipped from Wayfair on 2/2/17 and arrived at the delivery company on 2/14. The order sat for over a week and not one person contacted me. I finally reached out to Wayfair who stated they would look into it and call me back. They did not. I call again and I am placed on hold for about 10 minutes and was told that the delivery company was going to contact me. I finally receive a delivery date of 3/6/17 between 10 and 2. I take the day off and wait. At 1:30 I check my delivery status and it reads "11 stops before your delivery". I call Wayfair and they say they cannot do anything. I call the delivery company and they say the truck broke down but they can be at my house by 8 pm. I asked why didn't someone call me and there was silence. At 7:50 a driver calls and by now I'm a little upset. I sat home, lost a day off for nothing.

I was skeptical when I ordered the end tables online, but the delivery was fast and the product was a great value. Everything was easy to piece together and the materials were in great shape -- no damage from shipping. The tables were an amazing value!

I ordered this chair, waited a while to get pieces and in the end, the last piece was lost in transit and my money was refunded. I was glad to have gotten the money returned but my heart was set on getting my back cushion to complete my chair.

I've placed many orders with Wayfair, all of them have been with ease, description of item, excellent and customer reviews are very helpful. The website is easy to navigate and has tools helpful to the customer. Keep up the good work.

I had to return an item and it was after the usual allowed 30 day period. Wayfair went above and beyond to accept the return and credit my cc. I will not abuse that privilege but I do appreciate their assistance. Will do business with Wayfair again and again.

Have never had a bad experience with Wayfair. Orders arrive well packaged and on time. My family room looks like a Wayfair room... from the Davey Sofa to wall decor and area rug. Check specials several times a week. Just ordered a new area rug for my breakfast room. I'm sure I won't be disappointed.

Wayfair has many wonderful items for the house. Sometimes hard to decide. Prices are reasonable. Customer service is great. Always cheerful and friendly. Able to answer questions or help resolve a problem. Delivery of items usually as estimated. Really glad I found Wayfair.

I have been ordering from Wayfair for great deals, service and great prices. I would and have recommended Wayfair to everyone I know. I have ordered small items as well as furniture and I have been satisfied.

I have bought furniture, decor, kitchen accessories, pet supplies... you name it and have become a loyal customer due to the customer service I have received. My confidence in Wayfair has allowed me to make purchases online without hesitation. Most products I have received have been perfect, but a few I have had to return with great ease due to their outstanding customer service.

Products are very nice and beautiful but the prices are getting to be expensive.

I am very dissatisfied because it took Wayfair about 5 times for a coffee table to get delivered without being damaged. I ordered a picture and the same thing. It was delivered and the picture frame was damaged. Not very happy. I'm waiting for one last order and that will be the last time I order from Wayfair.

Love the rug and it fits perfectly. Colors were true and service was very good. I had been told it would be delivered on Friday however it was Tuesday of next week before I received it. Was not an issue for me.

I have purchased a few furniture items from Wayfair, and have been extremely happy with all of them! From the selection to pricing and quality, the items were well worth it and I would definitely buy them again. Wayfair offers a lot of products to choose from and I will recommend them all day long.

I've done a lot of shopping at Wayfair and it is basically the only place I really shop. They have a wonderful policy, very helpful and I'm glad they're there. And they stand behind their product and if there is a problem like a partner thing, they fix it. I have complete confidence in them when I shop there. I don’t have to worry about anything that’s broken or something that needs to be replaced immediately. They're wonderful, very polite customer service and I've never come across anything different. They're always pleasant.

It's very easy to browse and compare products on their website. It's one of my most pleasant web commerce experience. Their price is reasonable and then there's free shipping too so I purchased from Wayfair. But if you're away, you have to time your purchase and monitor it because their price fluctuates a lot. Then you could get a good price. Otherwise, it can be higher than others. It's very easy to find out whether it's available or not. Then you can set the reminder when it's available again. For quality, mostly they're okay.

Ordered 4 bar stools and they are awesome. They arrived in a short period of time. Color was just as pictured. This was my first purchase from Wayfair and have ordered other items since. I like to read reviews of items before I purchase them online and the reviews were great for these bar stools. Helped me make my decision on purchasing them.

Based on the web pictures of the 2 hydrangea bouquets and directing buyer to primp branches and leaves to make it look like pictures, I thought the items would have silk leaves and dried flowers. Believe the dried flowers and leaves would break if primped. Also pictures do not show dusty white leaves and purple flowers like what arrived.

I actually had a real person! She was professional and friendly. She and her sister have a B&B and she liked my order to the point that she was considering buying one like mine. I'm looking forward to many fun days and nights with my fire pit. Thank you.

I ordered 3 sets of xl twin sheets. Two of them arrived on Friday and I used the first set today. They are soft and comfortable. I am happy with everything I have ordered from Wayfair and I will not hesitate to do so again in the future. Thank you for your wonderful service.

Ordered two lamps. First arrived without the second. Called customer service. A second lamp was shipped immediately and received within a few days. Very impressed with product and with the service. This is second time I have ordered from Wayfair and have been thoroughly pleased both times.

I did not like the color of a dining chair (8 of them) and they sent UPS back to the house for the returns and gave me a store credit for the amount. Otherwise it would have cost $40 a chair. I feel incredibly thankful and will try to buy most things from Wayfair. Great customer service. Thank you.

I have been purchasing products from Wayfair for a few years now. I have always been very satisfied with whatever I have purchased. The prices are reasonable and have recommended to family and friends to order from your company.

Delivered on time. Customer service was great. Had a small glitch that was resolved very quickly and to my total satisfaction. This company stands by their products and can be trusted with your hard earned money. Would highly recommend them and I do.

Ordered 3 vanities. Way too many errors with this order. One came with broken backsplash, faucet and sink. Had to pay for re-installation of sink and faucet at a cost of $800. Wayfair credited me but didn't have a functional vanity for several months before almost everything was corrected. I was sent a new backsplash that came as two 36" pieces instead of one 72" piece. The pieces are not flush and I had to reorder a new one. The replacement backsplash is back ordered til July 2017 (I ordered this in August 2016). Having to wait almost 1 full year to have a properly repaired and functional vanity is horrible. The second vanity came with a stained countertop. To have it uninstalled and re-installed would have cost me approximately $500 (after having already paid $500 to have it installed once) so I opted for a $200 credit instead. I would have preferred a good condition vanity in the first place. The third vanity was fine.

I am now waiting on my 3rd table to arrive. The first arrived damaged from the manufacturer and I refused the delivery. I called Wayfair and a new one was sent. The 2nd table looked great but was missing a piece that attached the cover for the screws. I called Wayfair and they were going to have the manufacturer send out a new part. A week or so later I got an email from customer service saying that the manufacturer would not ship out an individual piece, only a new table. I was offered a new table or $200 off my purchase price. I opted for a new table because I want it to look perfect. I expressed my concern about getting the 2nd table taken away when the new one arrived before I had a chance to put it together and make sure it was perfect.

I just called to see if a item in my order was canceled. I did cancel it online but I called to make sure it went through. The person was very nice and the item was canceled in just a short time. Very pleased.

Great experience and great product. The rug ordered is exactly as describe and great quality. It came earlier than expected, which is always nice. I will be ordering a few other things in the near future.

I contacted Wayfair to inquire about a return since the product I received was damaged. I was told that I would have to pay return shipping to Wayfair. I was also told that I would receive an email to send pictures of the item to have my refund process started. I still have not receive anything from them.

I'm always able to find something that I’m looking for in Wayfair and I like the quality of the items. I always come back to Wayfair when I needed something or want to get something for one of my kids. The online ordering process has been easy to do as well. It's been good with their customer service too. I had ordered my daughter counter stools and when it came, one was broken. Wayfair replaced it immediately and it was fine.

The rugs I ordered came very quickly and in good condition. They were as advertised. Very pleased with them and will definitely order again from Wayfair. Have ordered several items before and have never been disappointed. Thanks Wayfair for your good items.

Love, love Wayfair, I would say that 75% of my apartment has been decorated with Wayfair items. I am your SATISFIED customer for life!!! I recommend Wayfair all the time to my friends and family. You guys are the best!!!

Newbern Sofa by Signature Design by Ashley. This is the most beautiful piece of furniture. The quality is above and beyond what I expected. Zippers are hidden in pillows and the fabric is just wonderful. So many compliments and this sofa will be a permanent fixture in my home for many years! Thank you also for the wonderful customer service follow up on delivery, what an exceptional finishing touch!

Checking on the computer, I came across Wayfair and as they were just there, I purchased from them. They have good furniture and I love the stuff that I bought from them.

A friend of mine had told me that she had used Wayfair and she was satisfied. So, I decided to try using them as well. I liked everything I've ordered and it always came in good shape. Everything's been good. I have no complaints and I would recommend Wayfair.

I love the easiness of ordering at Wayfair and I'm not even internet savvy so they've been doing a great job. However, there were some glasses I had bought and one of them showed up broken but everything was handled great. I would buy from Wayfair from now on and so will my daughter. In fact, she just ordered a whole bunch from them.

2 Glass component shelf upon arrival to my home was shattered in thousands of pieces, with two of the main parts of the hardware missing. Very dissatisfied, had thrown away the paperwork with the order number on it and obviously could not send it back due to the condition... EXTREMELY UNHAPPY WITH WAYFAIR NOW after you had done so well before. ): Will be placing no more orders for anything from Wayfair!

We purchased nightstands. The color was exactly as expected and the style is nice. The pieces arrived with a few dings and the door was just packed inside the cabinet without any padding which I imagine was the reason for the dings. The door is poorly designed. One of the items, the door was okay but the other would not stay on. The design was such that it was a peg on top and bottom of the cabinet and a hole on the door for the peg to fit in. For the item where it would not work, the peg was either too small or stripped so the door wouldn't stay on. Because we are handy, we were able to purchase small hinges and install. I feel sorry for the person that cannot do this themselves.

Just received couch from Wayfair. They offer free freight shipping to the curb... literally. Paid extra for delivery into garage. Local freight company provided bogus telephone number and didn't call at least 30 mins prior to delivery. Freighter canceled and rescheduled delivery 3 times! Had no recourse or anyone to call. Wayfair was very lethargic about getting involved and said we need to work it out with carrier. They didn't even care that the carrier provided a bogus phone number.

I have been pleased with Wayfair. It's my go-to place as I’ve been able to find exactly what I’m looking for just by going on there. I liked their variety and it's easy to shop there. I've bought side tables, a desk, and just recently a mattress from them. The quality is good and I've been happy with everything I've gotten from them.

I fix houses for a living and I’m always needing everything that Wayfair got. I’m one of their biggest customers and I've done 16 pages of items that I bought from them. The only thing I shop is the clearance and most of the items I got were excellent, while some had been terrible like the sofa I bought. All the reviews said that it’s wonderful and comfortable but it is the most dreadful sofa ever. I didn’t spend so much for it, so it’s all right.

Wayfair never disappoints! If you want your living space to ooze of class and distinction, Wayfair is the place to go. There are always fresh and new choices and you don't have to go bankrupt to redecorate your home. Class without the cost. Impress your guests and feast your own eyes on the elegance that defines all things Wayfair.

Received TV console, when opened and started to assemble noticed a few pieces damaged. Notified Wayfair of damaged parts and was assured new parts would be shipped, however a few days later notified parts not available and a new unit would be shipped!

If you are afraid to order furniture etc. online don't be with this company. I bought several pieces of furniture from them. It was exactly what I wanted, came on time and their prices can't be beat. They are pleasant to deal with. If you should have any issues, they will do anything to please you. I highly recommend Wayfair!!!

I was desperate for an easel for a big meeting When They did not have any in any of the stores within an hour of my house. I got online, ordered it Sunday night, was scheduled for delivery on Wed. (the night of my meeting) Fingers crossed... When the UPS man pulled up Tuesday afternoon and saw the smile on my face, he couldn't believe it.

I've order several items. All have been excellent products. Have spoken with customer service in regards to one problem with an item. They were excellent & resolved my problem quickly. Customer Service is above any I've ever spoken to from other companies. When you know they care about customers, it makes you want to come back.

I lost my job on 1/13/17 and called Customer Service to ask how to return one item I had purchased. The woman I spoke to was very understanding regarding my situation, waived the shipping charge and sent me a FedEx label so I could return this item. She was very helpful and I will definitely recommend Wayfair to all my friends.

I don't have order number, but received a beautiful, black lamp with a bird on arm with a white shade. I love the lamp and it came in perfect condition when they said it would arrive. I always like shopping with Wayfair. Thank you.

I have been very pleased with the products I've ordered, I have especially been impressed with your shipping service and will continue to use this app. The only thing I have to say is that your return policy is very strict. Thank you.

I decided to purchase from Wayfair due to their selection, the ease of shopping, and the lack of a salesman following me around while I shop. In fact, my husband hates furniture shopping because when we walk in a store, it’s like the salesmen are stalking us. Wayfair's customer service has been great when I’ve called. It’s been a wonderful shopping experience every time I’ve dealt with customer service or when I go online and look. Also, I’ve had no problems at all with their affiliates. When I was in Oregon with my mom before she moved here to Indiana, I was helping some of her friends and since they’re older, they wanted a set or the other. I jumped on Wayfair and helped them order.

This Haymeadow Metal Wall Organizer was sold out when I first tried to order it. Wayfair notified me as soon as it was back in stock and I purchased it for the sale price. The item arrived quickly and in perfect condition. I'm very pleased with my purchase and the excellent service I received from Wayfair.

I have ordered many things for my home from Wayfair and have always been very satisfied with the experience and the product. Only once did I have to return a piece of furniture because it was defective and this was handled efficiently.

The agent that I spoke to was so helpful. The item did not need to be shipped back and they issued me the exact same item as a replacement, free of any other charges. It was so simple and pleasant! Thank you!!

My experience with Wayfair has been very positive. Whether placing a new order, a return or questions about a product. We have purchased a second summer home. I plan to buy most of my decor from Wayfair as I did from our main residence. Thank you.

I have furnished my entire apartment through Wayfair... the merchandise has been stylish and well made. If there was any issue (such as "packing" or "damage"), the merchandise was IMMEDIATELY replace or my money refunded. I would recommend this store to EVERYONE... AND, I'm "picky" and hard to please.

I do not know if the Tried and True Program is still running, but I have had very negative experiences which go back almost 10 months. I was originally invited to participate in what I thought was a monthly product review program back in March 2016. I have only participated once in 12 months. I have made several large purchases from Wayfair, so I thought I would be a great candidate for the program. My last communication to Tried and True was on September 7, 2016, when I wrote a letter in response to the cancellation of my July order for the Tried and True Program. I have sent many emails, however I have not been provided a clear explanation on the status of the program. If it is still in existence, I would like the opportunity to participate.

Palmas Plantation Iko Wood headboard was shipped and received earlier than the original estimated time frame. The delivery company did a great job, package was protective. Hardware not included but Wayfair staff was extremely helpful and prompt with assisting to have it expedited. The headboard is beautiful and looks just as it does online. Expectations were exceeded in every way. I would definitely use Wayfair for future furniture purchases.

Love, love my Kleopatros Retro Upholstered Lounge Chair. Everyone I spoke with at Wayfair was extremely helpful, pleasant, professional and most of all caring. This company knows how to treat their customers with the utmost respect and caring about their customers. I've had a bad experience with another company recently and out $319.00 to date for a product that's defective. I was referred to NorCal Restoration Co to see if this company can fix the end table and of course at my expense. Obviously the manufacturer will not be getting any good reviews nor will I ever purchase their products again. Every company should be like Wayfair! They are Awesome!!

Customer for Life. I have been so impressed with Wayfair... The deals, delivery and quality of their products. I had one order out of many that I wasn't satisfied with and Wayfair handled this immediately and gave me a full refund! I would highly recommend this site.

Wayfair has been absolutely amazing. I absolutely love our mirror and TV stand -- the aesthetic of the rustic look makes my home beautiful! The products and the customer service provided is impeccable -- Wayfair strives to make the customer happy, and it was apparent the last time I called, the lengths they go to ensure the customer truly is happy. I can honestly say I have received better customer service from Wayfair, than from Amazon, and I have been a Prime member with them for the last three years. I am grateful for a company like Wayfair, which has endless amounts of items to look at on their website, and correlating reviews provided for so many of those items, and the fantastic customer service provided by their employees! I love Wayfair!

I have ordered many items from Wayfair for the last 3 years. I have been extremely happy with everything I've purchased. Everything has been delivered on the day promised, and nothing came broken or didn't have any pieces missing. I have ordered a dining table, end tables, rugs, chairs and much more. I will be ordering again, and recommending Wayfair to all my friends and family.

We have ordered several items through Wayfair and have never been disappointed. We've purchased a beautiful Butcher Block, a Bathroom cabinet, an end table, a beautiful lamp with shade just to name a few. I would highly recommend Wayfair.

I ordered a set of rugs. I read through customer reviews prior to ordering and while I loved the rug from the pictures and description, it was the customer reviews that sold me. Everyone raved about the quality and the color. The rugs arrived when they were promised and they have certainly lived up to my expectations.

Excellent customer service! We ordered a couple of woven rugs as well as pillow covers, each time the quality was just as expected and products well made. Our service rep. Nicole ** always went the extra mile to assist and answer any questions with a sunny, friendly attitude. All orders came in a very speedy manner and when one item had a flaw, the company sent a replacement immediately, no hassle at all. Def. do business with Wayfair again.

I selected an accessory that was out of stock at the time. I signed up for notification, and I was notified immediately when the item was back in stock and was able to order. I love Wayfair's customer service, as well as their high quality products. I have purchased many items of furniture from Wayfair, and have never been disappointed.

Everything from Wayfair has been top notch. All the curtains are just as stated. I am on hold right now until we move, but Wayfair will be my first go to source. Zooming in to check on weight and texture is excellent. I have already marked the last catalog for "wants" for the next house.

I love my Wayfair products. I have wanted a new couch and chairs for the living room for a long time. They are fabulous. The sheets and dishes are what I have been looking for. I love them. My grandson says his mattress is so comfortable. He loves it. Your prices are great and everything arrives promptly. Thank you.

My experience with Wayfair is ALWAYS WONDERFUL!!! Even when there has been some minor errors, Wayfair customer service representatives are always professional, kind, and courteous to assist with correcting the situation. I LOVE Wayfair!

I find Wayfair to be my Shopping Point of choice. In my Shopping Bucket List they rank Number One! The goods are always of the highest quality. Delivery is prompt. If and when there is a problem, Wayfair Customer Service is exceptional! What more could a customer ask for?

At Christmas ordered a set of ornaments for gift. It was packaged extremely well to protect the items. I was pleased because last year ordered ornaments from different company came in pieces and they couldn't replace. Gave me credit. 2 order was for 5x7 rug. Extremely happy with it. I will do business with them again and tell others how good they are. Both deliveries were on time.

Bought the Ultimate Dreams 11" pillow top mattress back in January of 2017. Really cool how it comes in such a small box - then it slowly expands after unwrapped! Wait a couple of days (per instructions) then try it out. SUPER comfy and even though it's in our guest room, I find myself wandering in to take a nap once and a while - just because it's so comfortable. You will not be disappointed!

I was called by a rude and loud women, who I told I could not talk to at the time, because she called by cellphone, and I was at work, going into a meeting. She just kept talking. I told her that I had paid the account in full. She just kept asking for payment. I explained to her that she had called my cellphone number, which I had not authorized. I was so upset; that I did not active the credit card that you sent me. If that is the way your company does account receivable calls. I most likely will not active the card or use your company again.

I bought the Middleton Savannah area runner in January and was initially thrilled with the beautiful colors and thickness of the rug and thought the quality was excellent. But I noticed it would never lie flat in one area towards the last third of the runner. It was always buckling. Bought a rug pad thinking it was just slipping with walking traffic. However, this week I decided to try turning the rug, and noticed that on the underside where the buckle was occurring there is a deep crease in the backing. Don't know if it was folded incorrectly at some time, or got damaged in shipping, but I am now very sad and disappointed in the rug.

My overall experience with Wayfair has been fantastic. I have purchased numerous items since March 2016 from shower door to tubs, vanities, sinks as well as rugs, furniture, pictures, eats and I would recommend you without hesitation.

I've ordered From Wayfair probably 30 times or more. The reviews are spot on in terms of what to expect for quality. Shipping is so fast and a majority times it's free. Returns are very easy and customer service team is spectacular.

As usual my recent experience with Wayfair was effortless. I browse online, make my selections and Wayfair does the rest. In my busy life it is so convenient, but most importantly the quality and value is excellent. Thank you Wayfair for being my go to for all my needs... I am a customer for life!???

My experience with Wayfair was great. Purchasing anything unseen is always risky but hearing that their products were good I was willing to try. Living on a tight budget and still needing items for our household or for our children's households Wayfair offers products prices that makes it possible to acquire those goods without feeling like we were spending way too much. When we ran into a snag with one thing we purchased at one point from Wayfair, they were quick to rectify the issue without hesitation. The customer service is A plus as well as the products! I would not hesitate to recommend Wayfair to anyone who is looking for wonderful household decor and incredible prices!!!!! Thank you Wayfair!!!

Good and quick customer service response to 1st order (ceramic casserole dish) that arrived broken. Transport had dropped it hard enough to deflate all airbags on broken side. A ceramic lid which should have had cardboard between itself and the pot below had shifted leaving 2 ceramic pieces to touch which caused the break. Customer service rep immediately understood what & why it had happened and was quick to resolve the issue making me feel like a valued customer!

Everything we ordered and received from Wayfair was of high quality and each item was exceptional in appearance. One time instruction were not included and Customer Care emailed them right away and with no problems.

The cabinet (InFurniture bathroom vanity) has a nice appearance but needs to be sealed. If you run your finger against it, you will feel tiny splinters. The marble top and porcelain under mount sink are very nice.

Excelling in variety and ease of choice and comparison shopping I wonder how I lived without Wayfair for so long - I have purchased four chairs, six rugs, two cat condos, four curtains and many other items I cannot even recall. Each item was bought by looking at reviews and comparison shopping. Each shipment timely and beyond satisfactory - inspirational items! Love ❤️ Wayfair.

The Cast Stone Wood Burning Fire Pit by Sun Joe is fantastic! Easy check out process, fast shipping, and high-quality product. I was a little nervous about the quality because of the low price, but it's exactly what we were hoping! We love it!

A month or more ago I purchased a standing lamp from Wayfair. The bottom pole was bent terribly but I managed to fix it. Then one of the knobs broke off. I paid over $100 for this garbage and didn't keep the box or papers to return it. Won't be buying anything more from Wayfair again.

Always happy with Wayfair's service. I am a repeat customer over the past 4 or 5 years (most recent purchase a Boos prep table). I have been happy with the products offered, the information on the site about the product I want to order, and the shipping every time I ordered from Wayfair. I find that their prices range from very good to fair, which means I usually turn to Wayfair when I want to find something for the house.

I love Wayfair! While I may not have always received the best products from Wayfair, they are always quick to correct any issues I may have and provide great, timely customer service. Because of this, I have stopped purchasing furniture from Target and Overstock!

I ordered my son a coffee cart for his small condo home. The color was exactly as shown in the picture and because of the huge selection of items to choose from, I was able to find the perfect cart. Free fast shipping is just icing on the cake/shopping experience!

My favorite. I place a few orders from Wayfair. Some for myself some for gifts and I can say no complaints. Everything is great quality and amazing prices. Can we wait to move to my new home to refurnished my whole house.

I went to several different stores to order my 10-piece outdoor set, but their cost was tremendously higher than Wayfair's. I looked all over town for three weeks before I made the decision and I decided to go with Wayfair. Their ordering process was very easy. I clicked on the 10-piece outdoor set that I wanted and clicked on the color and everything’s pulled up. The product that I got from them was a lot better. It has been a very excellent experience overall.

I was browsing the internet looking for fans and lights for my new home. I looked at some lighting companies, went between Wayfair and Amazon, and liked Wayfair's price and product options. I went with them on lighting as it matched up well in terms of my choices and prices. I did a number of lights, and anything that I had done in my home, I've been pretty much happy with. Also, I have returned one or two things with no problems. I would recommend it to other people and if I ever have to make any additional purchases, I would always look at Wayfair. It's been a highly satisfactory experience, overall.

When buying furniture through Wayfair, one needs to be 100% sure about the product they are purchasing. I bought a nightstand that looked like it was a dark brown color online. When it arrived it was almost black, and did not match my bedroom furniture. When I called to return it, I found out the return fee is half the price of the night stand! I will never buy furniture from this company again. Way too risky.

When I went on the computer, Wayfair came up and they seemed to have nice, modern stuff. I bought tiles and did my whole bathroom through them and it was way cheaper than if I would have gone to the tile shops. Wayfair's return policy was wonderful also. I miscalculated on the tile, and they took back boxes. There was not an issue, and they never asked questions. They sent the wrong counter top, but they were very accommodating in sending a new one. It has been very easy. When I was returning tile, I spoke to somebody who was very nice.

Everything that I wanted was in stock and it took only a couple of days to ship. It was very convenient. Their website and the online sales that they supply were fantastic. The prices were much better on Wayfair, and the quality is great. Though there were a couple pieces that came broken but they switched it right out. I got the replacement in about a week and it went very smoothly. I love Wayfair. It’s my favorite store online and will purchase from them all the time.

We love the TV stand. The first one came damaged on the front top. Very good service to replace the whole thing. Second came and was damaged in the same place and in the back. We asked for replacement parts as we don't need yet another TV stand. The replacement parts are not available and another TV stand is being sent and will arrive May 8th over two months from now. Not Happy. :(

My daughter did not want black so contacted you to get info on returning. Said I would get instructions. This was last week and still nothing has been rec'd. I normally would give an a+ but unless I get those return shipping instructions, I would have to go much lower.

I like Wayfair's price and they have a very good selection better than other stores. But they can improve on their website wherein shoppers could filter out what they don’t want to see. If they could get the filters on there, it’d be awesome. Also, I had damaged stuff shipped to me before but their reps handled it very well.

I contacted customers service but they couldn't help me to locate my order. This is not the first time and they're not straightforward. I'd have to asked the same question 3 times. Sad.

After multiple discussions with the wayfair customer service team, i finally was able to convince them that what they did was incorrect and as a courtesy they allowed me to send across both the items without any shipping charges.

Wayfair has a good selection and the cost and quality of their products are excellent. Also, we needed to reschedule some deliveries because my daughter’s actual moving date was delayed and everyone did a great job.

Though I had a couple of shipping mishaps, the customer service was both quick to respond and handle the situations. Everything always went smoothly, and as a result a good portion of our new home has been furnished by Wayfair - and we're planning for that to continue! Can't say enough how great and easy it is to shop here, with fabulous pieces. We've loved everything we've received!!

Love, love, love them all!!! I started with an area rug for my living room, and it was PERFECT! Went on to lamps that matched even better than I expected. Then, of course, the artwork I had on the wall (winter-scape) simply looked "off" getting nearer to spring and summer. Just happened to come across Van Gogh's "Starry Night"... a favorite of mine since I was much, much younger... and that was the icing on the cake! Thank you for providing such quality products! As soon as my bank account starts to breathe again, I'll be back! :D

I love Wayfair and I’m addicted to it. My entire basement is Wayfair-ed out. I just moved into a new home in July and I was using Overstock. Someone who I work with asked me if I ever looked at Wayfair. So I went on there and it was over. I got married to the website. It has a great variety of product, like the kind of stuff I don’t see in stores. I was on there a lot to get ideas and search on their little search engine, which everything was easy to find. I liked everything about the site. I literally furnished an entire house and the quality of the products are fantastic. Everything I’ve ordered came quick.

As a new customer to Wayfair Canada I am extremely disappointed in your company and how you operate your business. My wife and I spent many of hours on line looking for the right area rug and when we found it, there were 4 left in stock but a few days later we were informed that an error in inventory left you with none in-stock to fill the order. We were then sent an apology stating that this is a very rare happening and should not happen again and we were offered a 10% discount to put towards our next purchase at Wayfair.

When I received my order from Wayfair it was damaged. I called them as soon as I realized it. The individual I spoke with was knowledgeable and very helpful. We were able to resolve our issue in a timely manner and with no hassle. I have been very pleased with their service and would recommend them to others.

I just ordered a bed from Wayfair.ca during their 70% off sale and now they have just e-mailed to say, "Oops that was a computer error," and we are cancelling the delivery. I called and spoke to Megan who says she is the highest manager and they can offer me 15% off or a price discount but not the advertised price. This is terrible customer services. I would never recommend that anyone shop on this site. There are so many places to shop online, don't waste your time with one that does not have good customer service. They should honour their price mistake like everyone else.

The Milan 1000 Thread Count Cotton Sheet Set are made of Egyptian cotton and are extremely comfortable. They wash very well and are quite easy to handle.

These ivy topiaries are gorgeous, large, life-like, and very impressive. They will be perfect on our hunt board on either side of a mirror. They would also be wonderful on either side of a doorway or fireplace. We were so pleased with this order as with all our previous orders of faux flowers, plants and topiaries from Wayfair. Some reviewers were not happy with the containers the topiaries were in but it is easy enough to place them inside other planters and add a little faux "soil" to them.

Firstly, I just want to say that this was my first and last time ordering with this mediocre website. I ordered a bed that was placed on clearance via phone with an agent, at first I thought, "Wow great and fast." I explained to the associate that I needed it a specific weekend and she then prompted me to take the "convenient" delivery service (Note: it was 49.95). I get word that the earliest time I would be receiving this item would be 2 weeks after the weekend. I needed this item since the delivery service has specific days it travels around the state. Well if I am working with their schedule what was the point of paying this extra fee then?!?!

I was a little reluctant to order furniture online without trying it first, but there were lots of reviews to help with the decision. I placed an order, it was delivered on time, and it was easy to put together. I like it very much, so I am very happy with my overall experience.

Received order within 2 days. Cabinet had a few scratches on a part that wasn't really visible. Called to inform Wayfair that box was slightly damaged during transport. They told me I could return it. I said it wasn't really that bad. Just a few scratches. They gave me $50.00 off. Wow. What great customer service in a world that doesn't seem to have much of that.

My daybed and bedding order was processed quickly and accurately and items received were as described. I am very pleased with everything that I have ordered. I called regarding a missing part and it was promptly shipped. Will definitely recommend Wayfair!!

I was really reluctant to order these items online, however I did and I am very pleased. All the items came exactly when they were supposed to and were great. I was able to completely able to make over 2 bathrooms for under $2000.00 and I am proud of the result!!! I will definitely use Wayfair to complete other rooms in my house.

The ordering process was very easy. I was skeptical if order would fulfilled in two days, as Wayfair indicated. To my delight, my chaise lounge was delivered in two days, and it looked exactly like the pictures online. I love the chair and I love the free shipping. You really can't beat it... free shipping on furniture pieces and great quality to boot. Thank you Wayfair, for your wonderful customer service!

Love it (buffet server)... Took a little time to put together but well worth it! Price was a great discount on a lovely piece of furniture. Only thing I replaced were the pull handles... too shiny for me so I bought a more muted set that match perfectly!

I received excellent service and everything that I have gotten from Wayfair has arrived on time and in perfect condition. The merchandise has always been very good quality and is packed very well. Thank for great prices on quality items.

Price match - I ordered the dresser and then it went on sale. I asked if I could get the difference in Wayfair credit and the specialist told me at first that since it was ordered too long of a time before that I couldn't get Wayfair credit difference. I corrected her and let her know that I just ordered it 2 days ago and gave her the order number again. She told me then that it was a flash sale item and they negotiate the prices with manufacturers so I could not get the price difference. I ordered the dresser 2 days prior.

I sent in a comment when I received my rug it has flaws in it and I had to sit on floor for several days with my nephew to cut out a lot of long strings on it. I love your product but my rug caused me work. I sent this in before and had no replies.

Purchased area rug--high quality, quick response. Delivery on time, and rug looked exactly like the colors in the catalog. This is my second purchase. The first were 2 runner 10 feet long. They also were as described and high quality. Service was great and timely. I would recommend shopping at Wayfair if you are looking for good value for household items.

I have purchased a number of rugs and dining chairs from Wayfair and have been extremely pleased with the value to cost ratio. Delivery has been timely and always in good condition. I often recommend Wayfair to friends and family for a good deal on furnishings and accessories.

My experience was great. The rep was very helpful and took care of my problem (defective area rug) immediately. I got a confirmation email of my replacement rug just a few hours later. Thank you for the prompt, polite service.

AMAZING!!! I don't just like Wayfair... I ADORE them. I have always had very good experiences with all their products and prices and I can't get enough, I always recommend them to all that I know and say that they will never be disappointed. :-)

I ordered an area rug and it came on time, packaged well and fits my space perfectly. While I shopped around in a lot of different stores looking for rugs, I couldn't find the right color combination. I got this rug and it was a great price and perfect for my space.

I ordered a rug from Wayfair. The customer service person who handled my order was kind and efficient. She told me when I could expect delivery of my order. The delivery was on time, and the rug has worked out beautifully.

I have made many purchases from Wayfair, and am always pleased. My family loves Wayfair and they have always taken care of all of us. If there is ever a problem with shipping or items, the employees from Wayfair are kind, courteous and quick to resolve the issue. I never worry ordering from Wayfair. You have the ** business for life!

They're outstanding and among the best in customer service. Always quality products and should there be a problem, I've had only two in all the years I've shopped Wayfair, they are quick to resolve and courteous. Strongly recommend Wayfair to anyone.

My husband and I just moved into a new home... Wayfair was incredible. Quality products and free shipping. We bought a lot. The only item that was a disappointment was the twig tapered candles. The wick only went a quarter of the way down, the rest of the candle was just wax. Other than that great service and products.

They have great service and I have no complaints - they almost always deliver early or on time. Holidays excluded - not their fault UPS lost my order. I get what I expect and what I ordered. They are prompt and keep you updated.

The first time I ordered the lamp, the large shade was broken. But it was resent to me in a timely manner and I liked it. I called Wayfair right away when I opened it. At first, I thought it’s just a scratch but then it was completely cracked and could open it. The crack was bad. When I called, a girl answered immediately. She was very nice. I even asked to ship it to the different address, at my mother’s house, so somebody’s always home and could pick up the package and it was no problem. She told me it’s gonna take about two weeks. It was there within six days. It was taken cared of really professionally.

Every order I placed was handled quickly and accurately. Customer service handled problem (broken pc) and sent replacement right away. Great site to use to buy many different types of items. I have told other family members to try Wayfair too.

I ordered a hot tub/spa on January 31, 2017 on my account. On their website it stated it would be shipped on Feb 22, 2017. Since I have only received emails telling what's on sale. I have had no other communication. When I call today to try to find out everyone sees my order. No one can tell me anything about where it is. Everybody blames the warehouse for not answering their phone or no answering emails. I do not feel that I'm valued as a customer. I have never had this problem with Amazon.

I placed 3 different orders with Wayfair in the past couple months, and I have received great service with all my orders. I had no problems at all with two of my orders, but with one order there was a part missing. I contacted Wayfair, and I received the missing part within just a couple days. They have great customer service, and I will definitely continue shopping at Wayfair!

All Calphalon pans were exceptionally light, with marks indicating amount inside. Tables were flawed, price adjustment EASILY done. WHEW! Timely shipments, HUGE variety of items... including AMAZING light fixture (even on clearance!)... Great job. Stellar service on all my orders.

I got a great little chair at a great price. I was looking for a small upholstered chair for my guest room and this is perfect. I don't imagine it will get tons of use, but when my daughter visits the chair provides a comfy place for her to sit.

I ordered a fireplace screen and a sunburst wall mirror. Both were well packaged and looked perfect upon arrival. This is my 4th experience with Wayfair and I haven't been disappointed yet. I love the ease of shopping and the countless number of items available. I have absolutely no complaints and will continue to use them. The fireplace screen is a little bigger than my fireplace opening and I would have preferred a nickel finish over bronze but I loved the fleur de lis design so I compromised. The mirror is very pretty. I would be careful about opening it because the spindles are easily bent so take care when unpacking. Also I didn't notice before but the spindles are black instead of nickel finish. I would have preferred the nickel finish and I guess it's a minor detail but it wasn't apparent to me on the pictures on the site. I can live with it but if you don't want black then it may not be the best option for you.

I debated a long time about these chairs. They were worth it. They are very comfortable, great looking and were carefully packaged. I put them together myself. The color is pure white. Shipping was prompt and I was kept informed on any details. I will always use Wayfair as my "go to" when shopping online.

I have been searching all day and I cannot find shoe storage benches that arrive assembled. Even some fairly expensive ones have to be assembled by the customer. While I have put together some furniture myself, it is difficult for heavier objects and I don't wish to undertake it. Also for objects that have drawers or doors, or that you sit on. They have to be well assembled by a pro.

Very good experience. Arrived on time. I had to call customer service regarding delivery and they were able to help me and got it straightened out. Was even to use coupon. Very helpful, polite and professional.

I normally pay from my bank but my due date fell on a Sunday and I didn't realize it until Friday, so I went online to pay directly to Wayfair and when I tried to log in it kept saying my password was wrong, so after trying several times I ended up calling the phone number they posted. As it turned out they had my e-mail address wrong by one letter and the woman that took my call straightened it out in a few minutes and I paid my bill without being charged a late fee.

My initial order was for a "Scroll Flat Napkin Holder" by Spectrum Diversified. When it arrived, despite being packed reasonably well, parts of the scroll design that clearly were supposed to be attached to the base weren't so I asked that it be replaced. The second one came to my house loose in a box without any padding and was more damaged than the first! I have been meaning to call because now I have two damaged napkin holders, but not a whole lot time to spend remedying this!

I enjoy buying for my family and for my home with great care. I research prices and quality, customer service and care. I am completely satisfied with my Wayfair shopping experiences! I've told many people where they can purchase good products at fair prices with a huge selection and I know they will enjoy the same awesome service, thank you.

I ordered a black shaggy rug last summer and I never received it. All I got was a sample square of what it would look like. Ordered online on Walmart.com. After confirming it said Wayfair product will be shipped directly from them to my home. Never received.

Wayfair had the product that we were looking for and I didn't see it anywhere else. The ordering process was simple and we ended up purchasing a cooking gas stove. My husband was online quite a bit with a technical person. He needed to understand how it works and what we needed to do to install it and they were very helpful. We're happy with Wayfair.

We had just moved and I bought the place furnished. So, I was slowly taking things out and replacing them the way I wanted. I went online, looked at Wayfair's products and they were great. I bought the fireplace and the rug which I love. I can't get over its quality. In fact, I bought quite a bit and I can't remember them all but everything was absolutely perfect. I'm very happy and I'd use them again.

I was having computer problems and used the customer service phone system. The representative was polite and knew other necessary items to complete the order. They had my e-mail address and forwarded the confirmation. When my computer issues were resolved there was the confirmation. The tracking and delivery were seamless and the quality of products excellent.

I placed an order for a Berlin bookcase 10/13/2016 on Wayfair with the understanding that the item would be delivered in 2 weeks and that the delivery company would call me 2-days after they received the bookcase. The item was delayed and I never received the call. In January, after trying multiple tries to finally reach the delivery company and was told they would deliver it in about a week. Received a call the next day from the delivery company and was told they lost the item. Eventually it was found and finally delivered however, it was totally damaged. Wayfair sent a second one and it was also damaged.

We ordered a desk and chair for our daughter's room and they both came in damaged. The desk box had 3 large cuts on it and one of the desk parts (the top) was damaged. The next day the chair came in and it was damaged as well. The desk was well packed with lots of styrofoam so obviously it was not handled with care. The chair was all loose in the box, there was a piece of metal sticking out!!! The metal was not damaged but a plastic cover for the chair was broken. I had been looking forward to ordering from Wayfair, don't think I will do it again unfortunately. I called and they will send the part for the desk, not sure yet how long that will take but I'm returning the chair, will look somewhere else.

When ordering, no problems. They arose with the delivery. Wayfair uses a company named Sprint delivery. That has a four hour window on deliveries. Which would be fine if they showed up! Did this twice and never called to explain. I called Wayfair and got their delivery specialist involved. Rescheduled one more time was told they would follow up with me. Once again never came. I had to call back at which point I told them they could cancel order. Won't order again.

The quality of the furniture was great. But we were disappointed with how ineffective the cushions were so we ultimately had to go buy other cushions to put on because they were uncomfortable. We never considered the quality of the cushions. They looked good on the picture, but they were un-sittable. Other than that, the price was right and Wayfair did everything they said they were gonna do.

When I was opening my shop two years ago, I was looking for a sofa and some stuff when I found Wayfair's website. I looked into it and decided to order to see how it's going to be. I bought a couple of loose tables and sofa, among many other stuff. I was good with all of these products, so now I always go to Wayfair. It's convenient to find everything, their pricing is good, and I receive items on the promised date. Also, most of the time, the color and the quality is the same as they describe. Once, I ordered two computer tables and when I told customer service that the way they packed it caused some scratches to the table, they took care of it. They sent me another table and there wasn't any headache. I'm happy with Wayfair. When I want to buy something for my house, I go to them first. If I don't find it there, then I go to another website. I enjoy shopping at Wayfair and I recommend it to everybody.

While I can't speak to the quality of the couch (which has yet to arrive), my experience ordering this couch from Wayfair has been awful. My original estimate for this order was to schedule it for in-house delivery by 02/15, and the shipment confirmation for this order gave an even better estimate of 02/09. After hearing nothing for several weeks, and the delivery time passing, I contacted Wayfair on 02/17. They had no idea where the couch was and were not sure why it was delayed. I only received confirmation for delivery yesterday (for earliest delivery at 02/24, about a week late), but as far as I can tell they would never have delivered the couch if I didn't contact them. Poor experience.

We are remodeling a few houses and need all kinds of stuff from seasonal decor to plants (fake and real) to cabinets, furniture and carpets. Wayfair has the best prices and variety as well as return policies and post sale human contact I have found.

My daughter's in a design school and is familiar with Wayfair's website because she's ordered some things off of it. We were building this addition to my parents’ house so I've had a lot of things we have purchased ahead of time from Wayfair but we didn't open them right away. It was past the normal return policy period when I called and said the light post is not screwing in. They sent me a new one so I could throw away or donate the lamp that I had at my house at that time. I had the best experience and was really impressed with the customer service.

This was by far the most unprofessional service I have ever paid for. I purchased a $300+ piece of furniture and it was treated like garbage. The delivery men were cursing and unprofessional. They DROPPED the item TWICE and we live on the first floor. The package was already coming apart in the truck and they refused to address this. The package split in two before it even entered our house. The delivery men then dragged our furniture piece by piece into our house and tossed it in a pile on the floor. This left garbage in our common area that we had to clean up. The delivery man was then shoving the "sign if not damaged" paper in my fiance's face to try and get her to sign it without inspecting the item.

In shopping with Wayfair my experiences have been bitter and sweet. Today I'll mention the bitter. After spending hours on their website and putting sixteen items in my cart... I wake the next morning to purchase it and find that while I was sleeping 2 of my items had increased in price. First you should know that these items were NOT on sale when I put them into my cart, there was NO special of any kind, just REGULAR price. So, I get a cup of coffee and sit down at my computer to make a large purchase. I go to my cart and see that the bistro/pub table and 2 stools have increased in price by $426.00. Yes, I was shocked too. Then I noticed that the Kitchen Island that was in my cart had increased by 311.00 in price.