Wayfair Reviews

Consumers beware before purchasing anything through Wayfair. First I bought my daughter the Springboro swing set with the intention that it was going to be delivered before her birthday and it was not. Now here's where the disappointment really comes in, there were quite a few boards that were split and needed replacement. One of the boards even had the pre-drill a hole in the wrong area and then I had to go out and buy $40 worth of extra screws to (their gold screw store bought silver) complete putting up the swing not to mention that the knob for the playhouse door was missing. The wood peels and flakes. Splinter in child's legs always. I spoke with Miss Amy ** from Wayfair Who assured me that replacement parts will be sent within two weeks. It's been about two months.

I received outdoor furniture on April 19th. The bottom of the large box was not sealed at all which the delivery person took note of. The hardware for the couch was not in the box. I called Wayfair and was given a delivery specialist. She tried to tell me that the parts are in a red bag in the box, which they were not. So she said she would get me the parts shipped out quickly! Believing that {what a fool I am} I have been emailed several times saying that the parts have shipped, that they won't ship them by mail but by FedEx or UPS. Just got another email saying they shipped them out by mail!! June 4th...still no parts!! First and last time I will order from Wayfair!!! Not a reputable company in my opinion. They do not even deserve 1 star. Never again!!!

I simply went to purchase some vanity lights and a pop-up window said something like "Get $40 off your purchase if approved for the Wayfair credit card". It was a very clear and straightforward message that I could get that discount from the items in my cart. So I applied, got approved and then was notified afterward that it has to be a purchase of $250 or more for the discount. Definitely false advertising but when I called and canceled the credit card, I spoke to someone in the credit dept and they refused to take the hard inquiry off my report, even though I mentioned the blatant false advertising. I don't recommend Wayfair.

Was told our vanity would be here over a week ago which was a long wait. Currently there is no delivery schedule. Evidently it is news that people might want a 72" vanity delivered upstairs. Emailed my concerns and have yet to hear back. Very disappointed in the current service.

Honestly I don't know where or how to start. I don't usually care much about leaving comments on any website. If anything bothers me I just stop shopping with them but this time I had to share. At first I placed a order using my boyfriend’s credit card because I don't have a credit card and of course with his approval, so it's normal that we have 2 different addresses, so I added my shipping address and all the information needed and placed the order.

I was in need of a couch and found it on Wayfair for a reasonable price. I am usually skeptical about making a large purchase online because you don't get to see the product. I took a chance and gave it a try since I wasn't having any luck in regular retail stores. I was scheduled for a delivery early in the morning and the delivery guy calls me informing me that he was about 15-20 minutes away, 2 hours and 1/2 later he never showed up. Wayfair called me to reschedule because "the driver's truck broke down". I lost a whole day waiting around. Second attempt the delivery guys arrived early and got the couch in the main lobby of my building but said it didn't fit in the elevator. They suggested me to order a smaller one because they refused to take it up the stairs in the building. I was furious and called Wayfair and they schedule another delivery. I lost another day of work/pay and yet no couch.

I had great experiences with ordering from Wayfair. I furnished my entire condo in Florida from this company... coffee tables, end tables for the living room and bedrooms, lamps, floor lamps, dressers, TV stand, a contemporary bar rack with storage for wine glasses, a sleeper sofa, etc... they have everything you need and it's free shipping. The quality of furniture is great. I had no problems with any of the pieces that were shipped. They left them at the condo door as I had instructed. I've ordered things for my primary home and love everything. I will be furnishing another condo in Florida soon and I will use Wayfair for all my needs again.

Ordered a bedroom set on May 21st. Originally it was set to be delivered on 6/2. We then received an email that it was now pushed to 7/7. This was not a custom order. There is no reason it should take 7 weeks to get us a basic bedroom set. We then tried to order just a bed after we got the bedroom furniture elsewhere and the estimated delivery was over 4+ weeks. The only reason we added an extra star was because they made it easy to cancel the order.

I saw this mirror for double the price somewhere else. When I saw it on Wayfair I had to have it! Ordering was easy, shipping took a little longer than I would have like but definitely worth the wait!

I bought this piece of furniture (5-piece Gray Wicker Sectional) a year ago. Over the winter everything was kept in the garage. All the cushions were kept in black garbage, liners also in the garage. When I opened up the bags to take everything out for the season the cushions were destroyed. I don't know why or how but the quality must be horrible. The covers are in perfect condition but the foam inside is destroyed. It is all falling apart and unusable.

It took a month for them to deliver an over-sized leather chair and a leather ottoman. It smelled horribly of toxic chemicals and caused wheezing in two family members. We shipped it back but they charged us $200 for return shipping and told us to re-box it ourselves or the carrier wouldn't pick it up. It cost $100 in boxing supplies to box up such large items!!! Now we are out $300 and have no furniture.

I have been shopping with Wayfair for quite some time now--I have been 'extremely' pleased with 'all' of the items!! When I received a few items that I felt were not up to the regular quality that Wayfair offers, customer service was immediately gracious and accommodating (table, side night stands). I will continue to purchase from Wayfair!!!

I had been eagerly awaiting the arrival of a beautiful white buffet that I had ordered from Wayfair in April. I was disappointed that it was going to take 3-4 weeks to receive it but it was so beautiful I thought it would be worth the wait. Well a month went by and no buffet, checked the status of my order and it said it had shipped April 26th. So any day now right, nope. I spend a total of 2 hours on the phone with Wayfair talking to 3 different people who all gave me different stories. At one point I was told my item was at the San Diego warehouse and they would be contacting me shortly to schedule delivery.

We ordered a sleeper sofa on April 30, 2017 and it showed it as shipped May 1 with an estimated delivery window of May 11-16. We need it for my parents who are visiting Memorial Day weekend. By May 16th the tracking was updated to "unavailable at this time". On May 21st I called customer service to find out the issue. I was told that they can't find the sofa or contact information for the warehouse where it was delivered. It is now May 24th and I have absolutely zero information on where my couch is, when or if I will ever receive it and stuck paying for an item I have not received. No one can tell me what is going on and it honestly feels like I have been scammed.

In the past when I ordered from Wayfair and had to contact customer service via email, chat OR calling in, it was great experience. I prefer email because it suits my busy schedule well. Now my email (make that emails) has gone unanswered and when I call in or try to get on chat I'm behind a bunch of other people who didn't get answers via email as well. What happened to the email department?!

I was skeptical at first but I have now ordered 4 pieces of furniture and am completely happy with everything. Prices are amazing and customer service is great! I will and have recommended Wayfair to my friends and family.

I mistakenly did not measure the Chelsea Ivory/Red Area Rug by Safavieh first. So this area rug did not fit in the area I bought it for, but it is so lovely that I found another area for it. Before buying it, I read most of the Comments and the person who wrote "... it makes me smile" is the one who convinced me to buy it, coz it is pretty and "cheery." Some Commenters said it sheds, but I have not found that to be true. I do wish I could find the same rug in the size of my foyer.

Ordered barstool chairs for my retail store and the money was deducted from my account on date of order. Two weeks later, called to inquire about a shipping/tracking number and was told they had no tracking currently. Thank god I ordered with PayPal, so I opened a case with PayPal and was emailed the next day from Wayfair stating "Please close your claim, as your chairs are here in the warehouse just waiting to be shipped." Anyone that uses PayPal knows, DO NOT close your claim until your item arrives. I called PayPal to make sure they (Wayfair) still had my money and they stated yes. They also advised "Do not close your case or you have no protection. They are to ship your chairs or we will refund you within 14 days." Got my refund a couple days ago and I will tell all my fellow business owners and online communities that this business is NOT worth the risk. VERY shady. Not a reputable company - buyer beware!

This order became complicated because it was delayed. Then, one item arrived at the freight company, but the other item was not there. The problems with this order went on for an extended period of time. I was frustrated! I called multiple times and spoke to different representatives to no avail. Then, I got Ruth **. My personal "Shepard". She took me and my order under her wing and emailed me updates every day until the order arrived, both items together. Go Ruth! Great job!!!

I have been waiting for an out of stock for over 1 1/2 years. On May 3rd I received an email from Wayfair that the piece was finally in so I immediately ordered it with an associate on the phone who took my order. Shortly after I received a confirmation of order and anticipated delivery time. This morning I again received an email saying my order was shipped to shipper with an anticipated delivery date. A few hours later I received an email apologizing that the piece was discontinued and I would not be receiving it. They have to be kidding me. I spoke with a supervisor Lisa, very polite but could nothing for me. I explained that I had already gotten rid of the TV stand that this would be replacing based on the emails and estimated delivery I received from Wayfair. Nothing can be done with getting me the piece and now my TV and other electronics are sitting on my living room floor until I find another piece.

Recently I been refurbishing my home and pretty much all the furniture was bought from Wayfair. From beds arriving and the mattresses getting a hold in the warehouse by the company Wayfair hired to do the delivery (UPS) without providing me an explanation or even contacting me, I ended up sleeping 5 days on the floor with my wife and kids since the delivery was due on a Thursday close to a bank holiday. The mattresses were then delivered on the following Tuesday. Chest of drawers and bedside table for the guest bedroom arrived with dents on the back part of them but because was against the wall me and my wife didn't raise any concerned about it.

We ordered a couch that folded flat into a bed with storage underneath. We had a similar for years & never found this style again until Wayfair. When we received it, the material was so cheap. It was like plastic, when it folded down it had no seam so did not lay flat and it had piping seams attached on top of faux material that it did not show & you felt on your legs when sitting. Scott ** solved our return immediately. We re-boxed in same packing, it was picked up next day and we were issued our credit less $50 return fee within a day. Scott was great! Family members have all bought from Wayfair with good experiences and Scott made us a believer!

I can honestly say that I have NEVER had a bad experience with Wayfair. I have purchased many items throughout the last 2 years and have been very pleased on multiple levels, from the service, ease of ordering, ease of returning, and quality of product and last - but not least - the price.

Buyer beware!!! They do not allow negative reviews on items that you return!!! This naturally skews the reviews to ONLY include positive reviews on products - therefore you DO NOT get an accurate representation of what people really thought of the product. Beware of what you buy there!

Awful first time experience. Placed an order for a gift card for my best friend's daughter then received a note 4 days later that Wayfair cancelled the card; I'm totally embarrassed. Called to understand why. Spoke with a customer service rep who couldn't explain it then asked for a manager (Alicia **) who was extremely rude. She literally read me their terms and conditions and company policy then hung up on me. Well needless to say, it destroyed the image I had of Wayfair and confirmed that under no circumstance will I visit their site again. All the best new customers but I haven't experienced bad customer service like this in years.

I choose Wayfair for the quality and uniqueness of the items. Plus, I have a credit established with them, so if they have something, I will usually look on their site. With the last purchase that I made, I knew the quality of the bed I was getting wasn’t very good, but I wasn’t looking to spend a lot of money, so I didn’t care too much about that. However, it was misadvertised, so I was a little disappointed. The picture showed a backboard on it, but that didn’t exist. When I scrolled down and read the reviews, I realized there were other people who were upset too. I called Wayfair and they said I could send it back, but at that time, everything was already out of the boxes and the pieces have been put together. On the other hand, I also bought recliner chairs and they’re beautiful. Some of the things are good, so we're able to fill our furniture needs. Overall, I got a good deal and I’m happy with the products that I got.

Wow, I don't know where to begin. We had 2 horrible experiences with this company. We ordered a bedroom set and a patio sectional on separate occasions. Every piece of furniture arrived damaged (a total of 5 pieces). We upgraded delivery service from room of choice to white glove service and it took them over a week to update their records, which took about 12 calls, 6 emails and the delivery guys still arrived with the wrong delivery status. This was after we delayed delivery to assure white glove service. There is a huge disconnect with Wayfair and their delivery company Mountain Man and both point fingers at the other.

I ordered nightstands and within minutes of my order (literally less than 5 minutes), I realized they would be too small and tried to cancel. They sent me a message saying my order had already shipped and they couldn't cancel it. Meanwhile, two days later, I get another email saying that my order actually shipped and was on the way to me. So basically, when they told me I couldn't cancel because my order shipped, that wasn't true... they just wouldn't let me cancel. I'm not even sure why they have a "cancel order" button, because clearly, they have no intention of ever letting you cancel an order.

There is a glitch in their system (a Wayfair employee acknowledged this 'glitch') that causes inaccurate pricing. When I made an online purchase CAD prices were shown online; however, my credit card was charged in USD resulting in almost $1000 difference for this one order. When raised to their customer advocacy group they did not resolve, nor did they acknowledge the technical issue. As a consumer this is deeply concerning and this needs to be fixed so future purchases can be made based on accurate pricing information. $1000 is a lot of money to a consumer and significantly impacts purchasing decisions.

We ordered a hot tub on 4/12. Super easy! Received information saying it would be in processing for up to 10 days and would ship in 1-4 weeks. Received an email 4/29 saying it shipped with a tracking # that did not work. Called, chatted and emailed with no success on possible delivery. Received a phone call on 5/9, saying they were in my driveway, which was supposed to be scheduled delivery?

I started buying from Wayfair in 2015. Loved it. The prices were good. Shipping was usually included and I was impressed with the quality of what I received. I own a small business and wanted a few of one item so that I could sell them to increase what I had available and Wayfair was great, set me up with a business account and everything in 2016. They had great customer service. And then, the prices got higher, and higher so that what they consider their wholesale prices are higher than what I can buy the same item for retail, or at the very least equal to the price.

I found a table I wanted to purchase that I had been tracking for a month - finally Wayfair showed a sales price of $3900 - a great price. It was out of stock and the website (instead of allowing you to purchase) requires you to request an email to advise you when the item is back in stock. So I did that. A few days later they sent me an email saying it was back in stock. I immediately went back online to buy but now the price was $1000 higher!

Wayfair has a wide range of a variety to choose from and we're satisfied with the quality and cost of their items. Also, their online ordering process was excellent. I just used my smartphone to do the ordering. It's straightforward and I like it.

I ordered a beautiful couch on March 19th and still haven't received delivery of my couch. I finally received a call to have it delivered, set up a date for delivery, and received a phone call the morning delivery was expected that the delivery truck had been in an accident and would be unable to deliver. I was told they'd call me back to reschedule and now 4 days later, I've still not received a callback about delivery now almost 2 months after my original order. VERY DISAPPOINTED!! Considering cancelling my order.

I ordered a bed and dresser through White Glove Service. They came on delivery day on time. However, the delivery guys only had a fraction of the bedframe with them so they couldn't set up the bed and they were unable to find my dresser even though I had received confirmation that both were being delivered. I called Wayfair and they confirmed they ordered all the replacement pieces. I slept on the floor for almost 2 weeks while it took them to reorder because they said they couldn't place a rush on shipping. They dumped the replacement bed parts at the front of my building when I was at work (I live in the city). When I had paid for White Glove Delivery and I had to carry the heavy bedframe by myself. They then took a few days for someone to come set up the bed. The guy they sent to assemble the bed was 2 hours late arriving and didn't leave my place until 8:30 pm on a Friday night when I had company over.

I was not impressed with the purchase of this End Table. The finish on this Table was poorly done, smears and discolor of the stain they use. I have bought many things from Wayfair but table was not to my satisfaction and the price was too much for the quality of this table.

I've been shopping online for over 20 years and I love the variety Wayfair offers. It’s almost dangerous, but in a good way. Also, their free shipping and the ease of shopping is a plus. It's about finding what I want and need for my house. If it's on sale, great. I love that, but I buy because I need it and not because it’s on sale. I've gotten quite a number of things from them, including photo albums, living room and family room chairs and a coffee table that everyone compliments me on.

I purchased (paid for) a product in April 2017. I finally canceled my order today (May 8) and expect a full refund. Wayfair.com does not have the product but took my money and strung me along for months, telling me all the while that it's just a delay and that it would ship soon. After missing 5 consecutive shipping dates as promised by their staff, I canceled. This disaster has set me back in multiple ways. I won't ever buy anything from Wayfair.com again. Most of their and even tried to help, but a business model that allows for this sort of thing is absurd and they should fire their inventory manager. Even if this was the manufacturer's fault, why is Wayfair listing products the mfg can't provide? I looked today and Wayfair.com says they have 5 of this same product IN STOCK. That's a flat out lie. They want you to pay for it, then hope you don't get pissed like me and cancel.

I ordered 2 of the Lillian White Headboard & Footboard Beds. Nowhere was it noted that you had to order special rails, slats for these beds to be put together. So after receiving, I called Wayfair and spoke to a gentlemen who said he would place my order. I received them and they were the wrong size. So once again, I contacted Wayfair. This time I "chatted" with Lalani **. She was amazing at making sure I got the right rails/slats for these beds. She even made sure they were the right size and color. Lalani ** is the perfect example of excellent customer service. I can't thank her enough for going out of her way to check the warehouse, to ask questions, and to follow up on my delivery!! Thank you Lalani **.

I ordered $1600 worth of tiling from Wayfair on the 10th of April. It was scheduled to be delivered by the end of April. When I called on May 4th to inquire into where in the world my package was, I was informed that they lost my package. How in the world do you lose $1600 worth of tiling?!? When I asked them to give me the tracking number, I was then told that the tracking number on the package was incorrect. I AM PISSED!!! I'm still waiting for a resolution.

I got in with Wayfair about six years ago. I ran across this company on the internet because I had been buying off the internet for some time. Buying off the internet is good for me instead of going outside with those crazy crowds. I can't say enough good words about Wayfair. Their site is the most wonderful thing that I've ever came across on the internet.

As usual, Wayfair delivers again! My conversation set was VERY easy to put together and I did it in about 2 hours. Friends and family have already complimented me on how nice it looks on my deck. Love it!

I am so disappointed in Wayfair and the delivery service team. We paid "white glove" delivery but the delivery guy lied to me when I asked him about the rails and slats. I mention to him that the bed needs to have the rails and slats right? He said no, all I needed is to purchase the box spring then put the mattress on. But later my husband told me that there should be slats/rails to support the mattress. I cannot believed I was lied to. I called him back (the delivery guy) and he said he will call me back and he never did. Before the incident, I even tipped each of them $15 for each man (total $30) for their service. But then later found out that I was being lied and that the bed is not even finished.

I initially chose Wayfair for the price. I used the app when ordering. It popped up, I opened it and used it. I was able to get all the information in, like my name and address, and then it was recorded for good. It's a lot easier to always cross-reference everything within Wayfair and equally better than I would go there. There was a couple of times that I interacted with their reps and it has always been good service. In general, it was very positive.

I found Wayfair's website when we were shopping for a couch. We had looked in a lot a lot of different places and we liked what they had so I ordered it. Ordering was easy. Also, the cost was in line with what we were looking to spend. The order took a couple of weeks to get here but that was to be expected because it was two couches, a couch and a loveseat. We bought a bed from them too. I have bought a couple more things from them and for the most part, they're excellent. I got a coffee table from them that was damaged. I called them about it and they said, “No problem, we'll send you a new one.” I bought an umbrella for the patio and it was also broken. Again, they said, “No problem, we'll send you a new one.” They were back here in two days so I'm very happy with their customer service. It's been a very good experience for everything that we’ve ordered and we've been very pleased.

I placed an order for 2 sets of curtains then decided to go with something else. I tried to cancel the order seriously 5 minutes after placing the order. Wayfair sent me an email the next day saying they were unable to cancel the order. I called customer service and they were unable to help even though the items had not yet shipped. Apparently they have no way to communicate with their own warehouses. Very frustrating. I ended up having to pay $15 to return items that I did not want.

I like Wayfair products and know that I can depend on good quality merchandise. The same is true for customer service. I recently ordered and received a white faux wicker armchair. It is comfortable, sturdy and exceptional quality for the price. I really got a true bargain.

Wayfair was pretty good but it seems like in some items, it was hard to find a set if you wanted to buy one. You could go out to Joss & Main, which is one of their other stores and you could get the set that you can't find on Wayfair. But I get the emails that all say 70% off and I use those. I also have the Wayfair card and I've received some discounts using that. Although one time, I had a problem with customer service. I thought that I was going to have a discount on a product that I purchased and that it was going to be on an extended time frame.

I recently ordered a console table. Very decent priced however they sent the wrong item. I called customer service. A lady named Robin answered my call. I told her I received the wrong item. She first told me I have to hold on to this item for two weeks till the vendor contacts me. I explained to her I live in a studio apartment in new york city. Having a big box front of my bed is really inconvenience for me.

We have ordered three times from Wayfair, with our last being the best. We ordered a couch that was exactly what we wanted at a good price. We forgot to request that it be delivered to a designated room. So, the day prior to delivery, we requested the service. On the day of delivery, the truck delivery people had no record of the request, but were gracious completing the delivery to the designated room without charge. Repeated positive experiences.

I am from STILL sitting here after my 4-hour window waiting for my couch delivery. So I called them to see if they were able to get in touch with the delivery drivers and they said their system is down and cannot track anything. What kind of company doesn't have a direct access to their delivery men in the event that something like this occurs. Cameo (the customer service agent) was completely helpless, and couldn't offer me any sort of assistance on what to do. The delivery men are supposed to call a half hour before arrival and I also never received that call. This company is a huge waste of my time. Order from a company that is established, timely, and professional, it will save you a day of missed work and stress.

Wayfair had what I liked. Moreover, the cost compared to the quality of the items was good and I felt it met my expectations. I ordered through Joss & Main and it was a simple process.

I like Wayfair products. My sister-in-law has sent me a link for an area rug. Were getting ready to move and so, I'm planning my things that I'm gonna have there. And based on that link, I shopped other items on there and found the rug I liked. But when I had ordered quite some time ago, I got hacked because suddenly my charge card went to Venezuela or some such port but I was at work that day. But other than that I have purchased a couple of chairs that I absolutely love. And I've got a new rug that should be here on Wednesday. So I like Wayfair.

Originally placed order March 21st and vanity and countertop was delivered March 31st. Unfortunately, one of the sinks was broken, the marble backsplash was broken in two and the marble countertop was broken and cracked in numerous places. Clearly one end of the vanity had been dropped and dropped hard. Contacted Wayfair that evening but because they were closed, we didn't hear back until the following Monday. Replacement vanity ordered April 3rd. That was delivered on April 17th with the marble countertop broken. 3rd vanity ordered and delivered May 1st. Much to our relief, it wasn't broken. Every time I contacted Wayfair I had been assigned a new account manager which was frustrating. Also the final vanity was supposed to be double-wrapped because they've had issues but it wasn't wrapped any differently than the first two.

I ordered a couch and loveseat which was originally scheduled to be delivered between 3/24/2017 and 3/28/2017. Neither item showed up so I called Wayfair 4 or 5 times to get a status updated on the delivery. Everyone I spoke with told me they would contact the warehouse for an updated and call me back in 24 hours. No one ever returned my call, I always had to call back. This went on for 3 weeks until they finally admitted they lost the couch and loveseat (not sure how you lose big items!). I then had to reorder them and the couch showed up in a mangled box. The top of the box was completely torn off and the cushions had fallen out (they were in the delivery truck where they had fallen out, but not how you like to see items delivered). Long story short - terrible customer service since they can't return phone calls and the couch and loveseat had to be reordered and showed up a month later.

I love shopping online at Wayfair! There are thousands of items, you can find relatively anything. Great description of products and reviews. Excellent prices as well. Highly recommended to friends and family. Thank you.

Shopping with Wayfair has definitely been a pleasant experience. I've been impressed with the way the furniture (bar stools) is protected during shipping and the quality of the furniture. I'll definitely be shopping with them again.

I love Wayfair. I was purchasing through Overstock and Wayfair's prices were better. Ordering items online was super easy and the delivery’s great too. My husband loves the furniture. It's all been good with Wayfair. I tell everybody they’re great.

I purchased a sofa and loveseat. A few days after delivery I noticed a cosmetic defect in the sofa. I notified Wayfair and was met with excellent customer service. They offered me money off the original sofa or a complete replacement with in-home delivery at no cost to me. I decided on the complete replacement and am eagerly waiting on its delivery. Thank you Wayfair for making my experience a good one.

I ordered the dining set as they stated it was the lowest price. After checking around I found it on 3 other websites for at least 100 dollars less and free shipping. When I went to return it, they said I have to pay for the shipping >100.00 dollars and did not even try to compensate me for the price gouging. Shame on them for lying to the customers. Never will I shop there. I look for honest retailers.

I'm very happy with the furniture itself, both the quality of the product and it arrived assembled except for having to put the cushion covers on. My complaint is the order was missing two armless chairs which took several more weeks to receive. Also, when the missing pieces were delivered the delivery company never called or rang the bell or knocked. Luckily I was home and heard the truck outside.

We recently ordered a table and chairs (Isabell nine piece farmhouse table and chairs) from Wayfair. When it came, it had marks in the wood. There are multiple marks on the table and all of the chairs. It doesn't affect the function so we chose to keep the set instead of trying to replace it with another one. The marks appear to have occurred in manufacturing as they had stained over them. Wayfair gave us a discount on the price $269.87 (we paid 1,198.48 including warranty). I think that was fair but now I keep looking at the marks and I'm so disappointed. I know it is not the fault of Wayfair but I rarely buy new furniture and obviously the quality control dept of the producer of this furniture is very poor. I was very happy with the Wayfair Customer Service Department as they were prompt and responsive to our needs. I simply didn't anticipate the constant frustration of seeing the scars in the wood every day.

I've had good luck with them and I went with them because of their price. Their online ordering process has been easy too. I would tell a friend to check out Wayfair and order from them.

I ordered a gift for my mom for Mother's Day, resulting in a different billing and shipping address. The order was consequently flagged as fraudulent. When I called and spoke with a representative as requested and confirmed all information, I thought everything was fine. I then received the following curt email: "I am following up with you on behalf of Amberlee. While you are welcome to place a new order with us at any time, please note that you will need to ship it to the billing address that your credit card company has on file for you. Thank you for shopping with Wayfair.com."

Wayfair has the best customer service that I have ever had to deal with! Whether online, through chat or on the phone. I have never dealt with a poor agent. They are always accommodating and willing to do what is needed. I have had issues with items that are of not their doing. They will go above and beyond what you would ever expect. Besides all the wonder items and the pricing. Wayfair's customer service will always bring me back!

Totally happy with my experience - thought the selection was great, ordered two nightstands for a better price than I would have found at a furniture store. They came when they said they would, were packed really well. I am pleased with the quality. Would definitely use again.

The Athena rain barrels are beautiful. Amazingly lightweight when empty, so easy to set up. But when spending over $300 for two rain barrels they should not leak. One of the spigots had a tiny stream of water spraying out after our first rain. Fortunately some silicone solved the problem so we didn't have to deal with sending the giant barrel back.

I start my shopping for household items at Wayfair, as it has a large selection of items to choose from. The prices are indeed fair, the merchandise is made well, and if a return is necessary, is done easily.

We’ve been very happy with Wayfair. As a matter of fact, we ordered something the other day and it came in right on schedule. Wayfair is a great company and they have a great website so we plan to continue to do business with them.

I was looking for an online furniture experience and went with Wayfair. The cost of their products is pretty good and they have a larger selection than some retailers. Their strength is that they are very good about holding their ship date. And the ordering process itself is very good. I was just back on their site again this morning. I hadn't been on there in a while because I've finished the last couple of projects I was doing with them. I don't know if they changed something but I was having a little more trouble finding what I wanted, having the search words clued the way I thought they would. But that could be me. Overall, they offer me a lot of filters so that I could narrow my search.

I have always been happy with everything I get through Wayfair. But until recently I have never had contact with their customer service. I had a problem with an order, so I thought, as it turned out it was my fault and I ended up with two order of a product I did not want. Wayfair was very friendly and no problem. They paid return shipping on both products, even though it was my fault. They did not make me feel guilty or bad. Nothing but friendly. I recommend Wayfair to everyone I know. Thank you Wayfair.

I ordered an 8x10 rug that was due to arrive at my house between April 1-4, 2017. I ordered this rug to have it in time for Easter weekend and it never came. I inquired about it with Wayfair and they said it was marked "lost". They asked me if I wanted a refund. I said, "NO! I want the rug!" They sent another rug and it just arrived yesterday, April 28, 2017, almost a month late! Not happy with Wayfair.

Website was very easy to use. Everything was beautiful on site as well when I receive it. Delivery was quick and came when promised. I loved the Idea boards. Was a lifesaver when purchasing for each room.

Ordered 2 identical chests of drawers in mid March. Received the first of the 2 first week of April, front face damaged prior to shipping. Received the replacement piece this week, interior structure broken. Lowest drawer is inop. Second order lost in shipment. 3 more weeks until arrival... So much for completing my remodel of my bedroom in a timely manner... Other items I ordered arrived in a timely manner and in great shape.

This Willet Hand-Tufted Gray Area Rug is beautiful. It is wool (very heavy), and the colors are rich. It appears as advertised, the sizing was correct, and we are very happy with it. It has made the whole room look new, and we recommend it highly.

I order many things on Wayfair. I love their selection. The items always arrive on time or early and the customer service is phenomenal. I have recommended Wayfair to many of my friends. I have never been disappointed in the items received. I will continue to shop Wayfair and highly recommend them to everyone!

I first ordered a recliner. It arrived promptly and was easy to setup. Then I ordered coffee and end tables, lamps, side table, another recliner, an area rug and a dining room set. All items were great quality, reasonably priced, shipped for free, arrived on time and were easy to put together. If the price had recently changed I called Wayfair and they immediately credited my account for the difference. With Wayfair's prices, quality and free shipping I won't shop anywhere else!

The order arrived quickly, as usual from Wayfair. The office chair was easy to assemble. It is very comfortable and love the materials used in the chair. It is working super for both myself & my husband.

5 stars for your customer service reps, 1 star for delivering a damaged product - twice! The first time, the marble was damaged when the delivery people dropped it. The second time, there are two cracks that appear to have been there awhile; in fact, it looks like someone tried to repair them. Shame on Wayfair for delivering a defective product!! But I am to receive a refund and I appreciate that - I'm ordering another vanity and hope that the third time will be the charm.

We had originally ordered an outdoor patio set (table and 4 chairs) and when we received it, one of the chairs had damage to one of the legs. I contacted Wayfair and they immediately sent me an entire new set AND I didn't have to box up and return the original one; allowing me to donate it to a charity. This is the most unbelievable customer service I have ever experienced! I have purchased numerous products from Wayfair and will continue to do so based on the quality of the products and their excellent customer service.

I was very impressed by the service I received. Package arrived before the date that was indicated. Nothing was damaged and all parts were included. Instructions were very easy and I was able to put the bookcase together by myself. Be sure to assemble where you plan to place - much easier. I am extremely pleased with this ladder bookcase.

I am rating the experience 1 star due to the horrible experience with the Porch installation. The bunk bed was put together wrong, damaged and parts were left off that needed to be put on it. You offered the option for Porch to install so I am rating you based on this since I think it's your responsibility to ensure the third party services you offer are good services. You should fire Porch. I would love a refund on my installation costs but I'm sure you can't or won't do that. So now I have a bunk bed that cost almost $1k which is damaged and put together incorrectly. I am trying to figure out if the incorrect installation is a safety issue. I contacted Wayfair support and you told me to contact the manufacturer and gave me their contact information. I contacted the manufacturer and they are not responding so now I don't know if I have a bunk bed that is unsafe or not?

This bed is beautifully constructed and exactly as pictured on the website. Wilkes Panel Bed by Three Posts is a great value for the money. I purchased it for a renovated bedroom in a farmhouse over 100 years old and it looks like an original antique piece. I would recommend this bed to anyone looking for a quality product with wonderful styling!

This 3-piece table set is poor quality and I hate it. It was damaged and the pieces were replaced. Quality is bad. You give me a 10% off, and put a timeline on it. What good is that for me. I will never order anything made by this company again. VERY DISAPPOINTED.

I have placed numerous orders with Wayfair for over a year and it has been a excellent experience. All of my orders have arrived on time and if I've had any issues the phone reps are more than helpful and courteous. I will continue to only use Wayfair when ordering. Thank you.

I wanted barstools that were out of stock. I waited a couple of months till I received an email from Wayfair to let me know they were back in stock. I ordered them immediately and received them in three days!!! They are exactly what I wanted - upholstered, swivel, well constructed, easy to assemble and beautiful. The only issue I had is that I ordered the 25 inch barstool. When we measure it from the floor to the seat - it barely reaches 22 inches. We decided this issue worked for us - we don't have to bend over when we eat. We love them and the ease of ordering and how quickly they were delivered and how easy they were to assemble and the quality of our merchandise.

I purchased two arm chairs that were pictured as pure white on the website but arrived to my house and they were cream... unfortunately they didn't go w/ my decor and had to be returned... The customer service I received was impeccable. I was super satisfied... I'm ordering another two of another style when they arrive back into stock. Wayfair was outstanding. I would definitely recommend shopping there.

When delivery occurred it was a very rainy day. Would have appreciated it if the (deliverers) had put plastic around the 2 boxes to prevent damage. Considering they knew the contract was for them to leave the boxes at the front door. Two pieces got very wet and it took almost a week for them to dry out thoroughly.

The lamps arrived extremely well-packed, in 2 separate boxes with lots of foam packaging to protect them. They were exactly as described and as in the photo on the website, except that they were larger than I thought they would be. This was perfectly fine. These lamps are beautiful and make a statement in the room. Love them and loved the Wayfair experience.

I had never ordered from Wayfair... actually had never needed to order furniture online. Took my time for several weeks to research and consider the items I had selected. Best decision made! Three orders... significantly important to my new home - sofa, dining room table and chairs, coffee table - are perfect! Delivery was exceptional and each item was per instructions able to be assembled. Not one problem or issue to deal with. Outstanding website!

My item arrived without all the pieces. One call and a very nice lady had those parts on their way to me plus a couple extra just in case. No hassle, no lag time, just prompt good old customer service with real people I could understand!! Impressed.

After one month of having the Ashe Eucalyptus Garden Bench by Bay Isle Home outside in the weather the arms of the bench are cracking open. The seat panel and back panel are splintering. So surprised as I expected the eucalyptus wood to hold up to California weather.

I have bought a sofa, bed frame, mattress, dining table, stools and a coffee table, and let me tell you they are beautiful, well made and even better in person. I will never go anywhere else but to Wayfair, my favorite store, and if things happen they have the best people to help you and make it better. Go Wayfair.

Received a couch that had red markings on the fabric and needed it for a main piece in the room we staged. Wayfair send me the replacement and it was to my door within 2 days! Prompt service and kind customer service! Go Wayfair!!!

I have ordered from Wayfair many times and have been extremely satisfied each and every time. Great quality, great service, great prices and free shipping. On one occasion there was an issue that was obviously a mix up on the shipper's part and after numerous attempts to rectify the problem with the shipper I contacted Wayfair. They immediately sent me another of the items that was lost and dealt with the shipper themselves. At a time when customer service is not always a priority with far too many companies all I can say is keep up the good work Wayfair!

I called because shipper said that I didn't pay extra for the truck lift for my Futura Spa, which I indeed did and they said they only delivered Mondays to my town so it could be a couple weeks. I was upset because it was already late. I called you guys and the young man I spoke with stayed on line with me, talked to a few folks and was also contacting shipper. He was very courteous and went out of his way to help me. I very much appreciate all he did. A big kudos to him. I wish I could remember his name. He did great and I want to thank him. He got me mellowed out and took care of the problem. Thank you young man.

We purchased identical chair locally several years ago. When one of them broke, the vendor no longer carried the chair. After looking locally, I started to surf the net hoping to find a replacement. That's when I found Wayfair... and the exact chair we needed. Ordering was painless, shipping was pretty fast, and we're very happy. Just ordered a sofa.

This item was out of stock when I first found it, but I was notified as soon as they had it again. It is a well made piece of furniture and easy to assemble. I was happy with the quality and it was as described on the site.

I have ordered several items over the years. This order (wooden glider bench) I reviewed the online reviews. Assembly required. Tips by people. A photo in a person's yard. I ordered and the product came quickly. The product was assembled by my spouse with no problems in directions. It is well made as the reviews stated. Why I like Wayfair is that I'm beginning to develop a trust that what I see online will meet my expectations.

Love this floor light (Hartigan torchiere floor lamp), very nice looking and its weighted base make it really stable. Easy to put together and the light bulbs come with it = A plus. I would buy again!

The cost at Wayfair was a bit cheaper and their service sounded good. Also, their online ordering process was easy. I purchased rom them last year and if it hasn’t been good, I wouldn’t have done it. I'd recommend them.

The lady that helped me over the phone was very pleasant and helpful! She went above and beyond to help me resolve my issue. I was very surprised to receive that great service! It was very appreciated!

Ordering on website very easy. Area rug 8 X 10, multi colored arrived one day early and was in excellent condition. Spread out, few ripples or creases but all gone with in three days. Color was exactly what I had hope for and there was only a faint smell, gone overnight. I am very content with my purchase and have had several compliments on it. Would deal again without hesitation.

We ordered a reclining couch and chair. They both arrived right on time and are absolutely beautiful. Wonderful leather and electric recliners. Delivery man was very polite and kind. Would definitely order from Wayfair again.

Table set arrived with a missing rod for an end table. The replacement took forever to ship. I am hopeful that it will arrive soon. However, I do appreciate Wayfair's approach to rectify the situation. An additional credit would have been nice though.

Good experience. Called to return an item as the online version was not working. Easy directions were sent to me, I mailed the package via USPS and received a confirmation that it had arrived at Wayfair.

This past year I have bought various items moving into a condo (downsized). I was very happy with pretty much everything I have gotten. So my advice read the reviews and take some chances. I did and I have been happy.

I would highly recommended shopping here, you will not be disappointed. Excellent customer service.

Every order I have placed with Wayfair has been delivered in good condition and the free delivery is a big savings and that is the main reason I shop at Wayfair. The other reason is the variety of merchandise available.

Ordered a few things but the couch I got it's not what I expected. Is super hard, not comfortable at all. When I read the description it didn't say it was really hard to sit on, it's like I'm sitting on the floor. Wanted to return it and you want to charge me about $60 dollars to send it back. Not a good company to do business with specially when you don't describe the product. Will never buy from you ever again.

Wonderful shopping experience. I have practically redone my entire house with purchases from Wayfair. There were only 2 things I had to return and this was easily accomplished. Service has been great. Quality has been great.

I ordered the jute rug. Better than I had hoped. I am so impressed with how it looks and feels. Well worth the purchase price. Wayfair customer service is excellent. I had a hiccup when I placed my order and they were fantastic getting it worked out. I would not hesitate to order from Wayfair. Very pleased in every way.

Your customer service is top of the line especially Jessica **. I've been in purchasing for over 30 years and your customer service can make or break a company. I have been very impressed with Wayfair.

The customer service is what keeps me coming back to Wayfair. The representatives on the phone are always so helpful and nice. I have unfortunately had problems with a few orders coming damaged due to the way the manufacturer packed it. But I've never had a problem remedying it like family and friends have on other online ordering companies. I always leave satisfied. Love love love. As long as the customer service stays the same I will be a loyal Wayfair customer.

We have ordered from Wayfair on multiple occasions, and have never been disappointed. The merchandise always arrives as described, pictured and on-time. We will continue to shop and buy from Wayfair. The selection and savings are unbelievable.

Ordered dining room set (Demi Weathered Grey) plus 2 bar stools. Delivery came just as was promised. Delivery people very nice, brought items inside. Asked where to set them. I am very pleased with my purchase. Love the color just as pictured. Perfect size for my townhouse. I will definitely purchase from Wayfair going forward. This is my second and third time ordering and have not been disappointed. Good quality and great prices.

After a dozen or more calls concerning the delivery issues with laminate wood flooring I received no help whatsoever. I never received any call backs as promised. Never got any help or responses. I had to contact the independent freight service myself and with their help the mislocated shipment of $4,000 plus in merchandise was found and delivered. But not one of the many employees at Wayfair who faithfully promised to get answers and help for me actually followed through at all. Zero help. So disappointed with the lack of service I received. Shame on you Wayfair customer service!!!

Wayfair has excellent customer service; returns are painless though have seldom done so. Nice variety of products; merchandise is priced a bit high sometimes, but free shipping on most orders evens out things out, I think.

Wayfair has a huge range of items for many styles and tastes! Great customer service for finding items, asking product questions and their return process is the smoothest, most efficient I have come across! The 'chat' capability is terrific!

I have ordered several thousands of dollars worth of furnishings over the past two months. I have had multiple problems, at least five, with items purchased. One was lost in transit; two wrong items shipped; three items were defective and had to be replaced; one was broken and a part had to be sent. It has been a nightmare. The representatives are the only bright light: they are pleasant and work to resolve the problems.

Customer service were gracious, and tried to help. Each time that they tried to send a replacement it was wrong, and it seemed difficult to get across the part that was missing on our patio chair. Unfortunately, it seems that it was not able to be resolved, and so the patio chair remains incomplete. I have a good relationship with Wayfair, and have continued to order items, but this incident was unsatisfactory.

I waited a long time for this (2 Drawer Lipscomb) nightstand to come back into stock. Once I ordered and was delivered, the drawers had scuffs on them. I requested a refund and return. Which was accommodated within a few days. Very satisfied it was handled well.

I order a set of the Tindley Barstools by Varick. The came via Fedex, quickly and very well packed. They look like the representation in the photos. They are good looking and appear to be well made. I would use AllModern/Wayfair again and recommend it to friends.

Wayfair is an awesome website to shop from. The customer service is top notch. I ordered a table with benches, but one of the benches were missing the screws needed to build it. I contacted Wayfair and they had the screws shipped out quickly. Thank you Wayfair for making my day!

I have been pretty happy with everything I have purchased from Wayfair, my most recent purchase was a sofa, my only complaint was it took a month to get it. The sofa is good quality and seems sturdy, it is somewhat smaller that I expected but that's ok as I have a small living room.

Several years ago I bought bar stools and decided this year to add several more. I was told that Wayfair no longer carried this item but the customer service was kind enough to find the item elsewhere for me.

The bathroom sinks and faucets arrived early and in excellent condition. They were exactly as described. They are beautiful and much better quality than I would have gotten at high end stores. Have ordered before and will again. Excellent quality!

Wayfair has lots of choices and good prices. Had one return which was a design change on my part not a fault in the product and had no issues in doing that. I have been very happy using Wayfair for many items from Lighting to furniture.

My order arrived in good time in order to move it to my new home quite a distance away. Part of the order was damaged in shipping. Katrina ** handled my issue and got me all new replacement parts very quickly. She kept me informed all the way. Got the parts on time for the move. Nice.

I ordered a TV/media stand and I received a call from the delivery company and we scheduled a day and time for it to be delivered. On the delivery day (Friday 4/7), they called and said that they couldn't find the item and would conduct a dock search that could take up to a week. They told me to contact Wayfair and have them check to see if the item was even shipped to them. The delivery person said that they would keep me informed and update me on a daily basis to inform me of whether they found the item or not. I then called Wayfair to let them know. I spoke to a manger, Sadie, and she documented everything and told me that she would be in touch with me on her next working day which was Sunday. I never heard from her.

I have ordered from Wayfair several times and am very happy with the prices and fast shipping. Wayfair had the best prices for the ceiling fans (4) that I purchased. I love my new 54" Stealth DC 5 Blade ceiling fans with remote!

I have ordered a gas stove, fan, ceiling fan, side table, dog beds and a duvet cover. I have never had a problem with a single order. The call line has been very helpful when I called and discounted the price further. They even helped me track an order from another company. The packaging has provided items without damage. I will order again. The prices are comparable and if you wait your item will go on sale. Lastly I have never paid for shipping.

I recently bought some pieces of furniture and they were great. I did compare the prices to other websites and Wayfair was the best by far, not to mention the free delivery. I did have some minor inconveniences with the delivery from FEDEX but Wayfair customer service stepped in and help me, they even gave a credit. Definitely recommend this website.

I have always been happy with their product, their pricing, their customer service and their delivery. I have never had an issue and if I have they have always resolved it. I'm very happy with Wayfair and I love my sofa and all the things that I purchased over the past two years.

I generally like Wayfair a lot. Especially the mobile app! I have chosen furniture and textiles for pretty much the whole apartment using mostly mobile app. Customer service is helpful. They send you emails when the item you like is back in stock. The reason I gave four stars is the credit line I opened with Wayfair. I was under the impression I will get 0% for 12 months, and yet they charged me an interest right away. Otherwise, great website, good quality furniture!!

This experience was my first time buying anything online. I really was not sure how it would be, if it would be secure, can I really get true colors online, would they get my order right, how would delivery be? I went ahead and made my order. Everything went so smooth, The color was as true as it was online. Delivery was great, on time and efficient! Thank you, Wayfair!

I've purchased a lot of things from Wayfair, but never had to return anything before. I tried to do it online for days and kept waiting for the email from Wayfair with instructions for return, but it never came. I finally had to call to do the return. I explained to the rep that I was looking at the screen saying that I should receive email but hadn't received it and she did it on her end. Since shipping was free and I had to go through the extra trouble to return I feel the return shipping charges should have been waived.

All my shopping experiences with Wayfair has been great. If an item is damaged or missing parts they have first rate customer service. I have recommended them to my friends. I have done and will do my shopping there.

There was a price reduction prior to the item being delivered. I asked to have the price match and was told the only time they would price match was if the item was in stock. Which it was when I ordered but not when the price was reduced. The rep was very polite but I still feel that I should be given the price match which would have saved $130.

Bought 4 game table chairs with casters. Easy assembly. Discovered casters did not work on my ceramic tile floor. Bought replacement casters from another company. Notified Wayfair of problem and solution and they immediately refunded cost of casters. Outstanding.

Wayfair customer service has always been exceptional. Even if it's a problem, I'm sure they don't want to hear, they sound genuinely concerned and empathetic. Problems are solved immediately. They give assurance to shopping online.

I have asked two questions regarding products on the internet. Wayfair has responded remarkable fast with clear and concise answers. Wayfair has been my go to when I need furniture or most anything for the home. Thank you Wayfair.

Everything I've ordered from Wayfair has been exactly as described, great quality, and the prices cannot be better. Our most recent purchase are new white mugs for our morning coffee. We love them! They're well made yet light and look great. They actually look like fine Scandinavian China. I'll definitely look at Wayfair first for anything I need.

Wayfair has gone above & beyond my expectations! We have recently bought a new home & between work & settling in we haven't had time to go to stores and shop. I thought "let me give Wayfair a try" & boy, have I been pleased! I've ordered numerous pieces of furniture and everything comes straight to my door so fast and conveniently! Every piece I've ordered has been easy to put together and beautifully made! I will definitely continue to shop at Wayfair in the future! It's my new go-to spot for quality furniture! Thanks Wayfair for making my life a little easier.

I'm pleased with the quality and the savings on the 36" Range hood and 33" stainless sink ordered and received. Someone had transposed the size of the 36" hood on the box to 39". Fortunately I opened and checked. Please check such information. It could caused serious delay on my kitchen remodel.

I placed an order that wasn't the right one and called customer service to cancel. My order was already processed and the rep. told me to call back while they tracked my order to stop shipment. Wayfair tracked my order and refunded the monies back to my account. I later inadvertently received my cancelled order and call customer service again. I was instructed me to put an RA number on package and FedEx will pick it up next. The next day, FedEx arrived and picked up order. Wayfair in turn refunded me back the charge for returning a package due to an inconvenience it caused me when the order was inadvertently shipped. Thanks Wayfair!!!

I am so addicted to Wayfair, they have the best merchandise for the value! Easy return policy and the most pleasant, helpful customer service. I have purchased things for almost every room in my house.

I recently ordered two General Chaise Wall Hugger Recliners for the house and I must say I was totally impressed. The chairs themselves were of good quality, well made and exactly as described on their website. The delivery and installation of the chairs was truly stellar. We paid for white glove service and we received it, both chairs unloaded, opened, set up and all the trash and boxes taken out with the delivery men in under twenty minutes.

Love Wayfair. Recently ordered a beautiful, colorful quilt for my bed. Have ordered from Wayfair many times and have always been pleased. Items get to me quickly, packaged nicely. Wish there was a break on shipping. Living in a small town with very little amenities for shopping proofs costly sometimes. Wish you had a deal on shopping like Amazon Prime does. Would definitely order more items from Wayfair. Thank you!

Had an incredible experience for my first purchase through Wayfair. Customer service responded super fast to all of my questions and concerns, making it their priority to get me the best deal possible. Items ordered came sooner than expected as a bonus. Will definitely use Wayfair again in the future.