Wayfair Reviews

Wayfair did not want to pick up this heavy hutch. They told me to donate or dump it. No one wants half a piece of furniture so I am stuck getting rid of this. They said they would refund. When I asked them to step up to the plate they left us out to dry. Never again will I use this company. They are smart. Why pay to ship back to them and then have to pay to get rid of it. Just let the consumer suffer. This should be illegal.

I ordered a sheet set and did not realize this is going to cost me not $50 but $1350 and some time on the phone. So the first set named Aqua showing nice watery blue set arrived and it was aqua green. I filled out the return and UPS person came to pick it up and he start quizzing me what is wrong (none of his business). Made that return very uncomfortable (previously he was asking me if I am Polish, which also is none of his business, and I am not. I get he was trying to flirt and be friendly but I don't like when my privacy is intruded upon).

Since they started handling Canadian accounts in reference to customer service support, it has been an awful experience. Wayfair call center agents are rude, catty, unprofessional, confused with the process of how to handle customer service inquiries and sales and inaccurate in their information, or sales details. Very poorly trained and supervised for some I'd even say poorly raised. Even though prices in products are very very good I will no longer be dealing with Wayfair. The poor customer service experience has been with roughly nine members of the calling center, and accuracy wise I literally had to drive to FedEx local to straighten things out. This was enough to question why they changed the calling center from the Philippines who were always helpful and friendly. Being abused, harassed, insulted, lied to, hung up on and manipulated all led to exactly what I'm doing... closing my account. This shows what poor management is in charge.

I ordered outdoor furniture from Wayfair.com for Christmas, My card was charged and the item was due to arrive Jan 9 2018. Ten days after ordering the item, the day before Christmas, my order was canceled via e-mail. I then called customer service and asked why my order was canceled and was lied to by their rep saying the order was canceled because it was out of stock. I then told her to keep the order open and I would wait for it to be available or they should replace the item with a different color. She decline. I then asked to speak to a manager who basically treated me as if I was an annoyance and had no time for me. He blatantly told me that the item is not out of stock and that they lied to me because the item was priced wrong and they weren't honoring the price but I could reorder it at a price $354.00 MORE than I already paid for it due to their falsely advertising the item.

I ordered the "Luna upholstered headboard" and not only did the item arrive several days after the confirmed delivery date from the confirmation email, but SEVERAL parts were missing. On the assembly sheet, there was a number to call for missing parts and the manufacturer was something other than who Wayfair advertised, and the item was not called Luna, but Baxter. When I called the number on the assembly sheet, they claimed I may or may not receive the missing parts because "inventory is low" and therefore parts aren't guaranteed. Before I could ask for a solution, the representative hung up the phone on the middle of my talking without knowing who I was or the item I was referencing. So now I'm stuck with a king size headboard and no way to assemble it... and no help on the way. I will never order from Wayfair again and I will do all I can to spare others the same frustration.

My original shipment date was December 13-15th, I received an email after purchase telling me the estimated delivery date was the 26th. I called Wayfair customer service and they said their product was not counted accurately and They had to extend the shipment date tool after Christmas. When I looked back at the product online they were offering it with a shipment date before Christmas for an extra $30.00. Worst customer service. The customer pays for the company's errors.

I ordered a dog bed as a Christmas gift. They advertised next day delivery for an extra fee. Later that day I got email from UPS stating Wayfair had not shipped in time for next day delivery. The bed will now be delivered after Christmas. They did refund my extra shipping cost but now I have to go to the trouble of returning the thing. I will not order from them again.

All I wanna say is that they don't really care about you. First they sent me an email saying that my table will be delivered on Dec 16th. Then next day they sent another email saying that it won't happen and will be rescheduled to 22nd. I waited for them at home at that day (which is today) and nothing happened. Then I called them and found out that one of the parts of the table was missing. But they didn't bother to let me know that they will not be delivering on the date they promised. Such a nice Christmas experience. I guess they are pretty busy at this time of year.

I ordered an 11 piece nativity from Wayfair on November 11 --- finally I received 1 box on November 22. This set should have been 11 pieces; I received only Joseph, and he was decapitated!!! I telephoned Wayfair. They told me there must have been a mix-up at the warehouse and they could re-ship ON DECEMBER 21st. The person with whom I spoke expressed no apology and acted as if I should be fine with not receiving this nativity until after Christmas, which it surely would have been, since it wasn't scheduled to SHIP until 4 days prior to the holiday. I will credit Wayfair --- they issued a refund within a couple of days after I told them there was no use pursuing the purchase if I was not going to be able to use it this year for Christmas display. I feel strongly that the initial shipping/handling was very objectionable, and then to have the representative not even offer an apology was beyond reasonable.

My purchase was of two living room chairs, indicated they were stock when I made the purchase on 11/5/17. After processing the order I was provided with a delivery date of 12/22. I contacted an agent requesting a quicker turn-around to no avail. The colors really worked with the renovations so knowing I would have them before the holidays I didn’t cancel the order. The chairs arrived on 12/18 which was very exciting; until finding one chair had no legs. Called customer service and their resolve was to send me replacement legs by 1/23/2018…yes another month for chair legs. Seriously, Wayfair is the worst organization I have ever dealt with. They just don’t care about service at all!!! Beware if you contemplating a purchase… LOOK ELSEWHERE!!!

I have purchased most of the furniture and home furnishings for my house from Wayfair over the years. From beds, rugs, end tables, curtain, dressers, and bookshelves, their products are all top of the line. I have never had a problem with an order; products have arrived exactly as described and pictured online, and I have been happy with everything I have ever received. I furnished my teenage daughter's entire bedroom from Wayfair and most of the home goods and smaller furniture pieces in my living room.

I bought a sofa set on Wayfair. Had problems with them and called Wayfair. They refunded some of the money to keep the set. The problem is I am continuing having new issues with them. My suggestions are to not buy large furniture from the site. Most are Chinese crap that are inferior in quality. I paid over $2000 and was refunded about $500. Even with the reduced price I feel I overpaid for what I received. Will probably replace in a year or two instead of 10 years for quality leather sofas.

I made a purchase from Wayfair.com for a gift, as I was making the purchase I was given an option on delivery, wait a few days or next day air so I checked the option and paid for next day air service which was guaranteed on a certain date by day's end, long story short, I didn't receive my item on the date promised and it wasn't the shipping company that dropped the ball, it was Wayfair.com. I received an email at midnight on the day it was supposed to be in my hands telling me it had been shipped.

I recently attempted a purchase on the Wayfair.ca website. After my order was complete I received an email stating my order was canceled as it may have been fraudulent. A phone number was given to call to ensure the order was fine. I did that but received another email saying my order had too many "flags" to process my order and they canceled it again. At no time did they say what the flags were. I have no credit problems whatsoever. Do not use this website.

I ordered a cooking pot the first week of November. When, over a month later, I contacted Wayfair about my item, which was to be a holiday present, I was told it wouldn’t arrive before February. Meanwhile I’m getting nearly daily emails advertising Wayfair products. STAY AWAY is my advice.

I ordered an area rug from Wayfair on November 22. On November 30 an area rug arrived, it was the wrong size and the pattern was wrong as well. I called Wayfair about the mix up and they said they would send the correct area rug and I was told to hold onto the first rug for two weeks and if I didn't hear back from them I could dispose of the rug or do with it as I wished. A week later on December 6 the second rug arrived, again wrong size, wrong pattern. I called Wayfair, they had me hold on the line so they could call the factory and get the order right.

Ordered August Grove Aylin extendable table, bar stools, and side chairs; paid assembly fee. Delivery was received on December 5th - stools, chairs, and two dining tables were assembled. The delivery agent + assembler informed me that the table top was not included in the order. The delivery agent contacted Craig ** at Wayfair and I received the below mail from Craig at 10:31 am on December 5. “The Delivery Agent just notified myself that you received 2x Dining Table Bases rather than 1x Dining Table Top and 1x Dining Table Base. I am so sorry about that, since that is not the type of experience we wish to provide nor is it a standard occurrence. I want to make sure you are taken care of right away and set up a replacement Table Top at no additional cost which is estimated to ship out by December 12th and arrive on or before December 15th as our current estimates.”

I ordered sofa on 1st of November. Delivery date has been pushed several times then on 10th of December I was informed sofa was damaged and I will get replacement on 31st of January!!! Absolute joke. Customers service is useless and have no sympathy! The only thing they keep say is, "I'm sorry," and no solution to solve the issue. Other experience I ordered bed and got totally different model!!! Useless. I hope they won't stay long on a market!!!

Don't be fooled! Wayfair does not offer free shipping. The cost is added in to the price of each item. I always comparative shop, and if the item I am comparing is listed on Wayfair, it ALWAYS priced higher and considerably.

Wayfair... here is my product number #2416354082. Would LOVE some help on this matter. I originally placed this order in MARCH… NINE MONTHS AGO. I still do not have the correct sectional. You all have shipped FIVE different sofas… all have been INCORRECT (one was built and stopped from delivering at the factory after they realized it was the wrong sofa). During this time, we have dealt with NINE customer service employees Amy **, McKenzie **, Patrick **, Chase **, Shari **, Sarah **, Bridgette **, Elisha (not sure on spelling), Erica **.

I purchased this chaise lounge (SKU: FDLL1694) Jan 2014. I realize it was 3 yrs ago. This chair is not used often. But for some time now we realized it was uncomfortable. I took the bottom cover off and noticed they mfg with the foam laying on the springs. This should have had fabric in between. I reached out to Wayfair and just received a quick reply. Their warranty is 1 year. This is a quality issue, not a wear issue.

I ordered two pieces of Wingback Chair. First off, packaging arrive in the most horrendous manner. I am so thankful I did not sent the items as gifts for my in-laws or I will never hear the last of it from my mother-in-law! The chair showed sign damages and of being re-packed. It was of course damaged also due to inadequate packaging protection. As part of their rip-off, they will not give 100% money back unless I pay for freight for the return. I am given a choice of being refunded half of the cost of the item - which means that they can send anyone garbage furniture items and still keep half of their money - on my case, almost $145. for one item OR get store credit which I am not keen to do anymore as I cannot find any reason anymore to support this company. As of Dec 6th, I am still waiting for another item to be delivered although I ordered for 2 items.

Ordered rug from Wayfair and 10 mins. later cancelled the order (I take responsibility for this as I hadn't read the reviews on this rug until after I ordered it). The rep. from Wayfair said it couldn't be cancelled as the order was in progress. Long story short, I told her item would be returned at their cost and therefore it would be to their benefit to somehow cancel the shipment. Rug came, rug returned and they paid for return. I stupidly ordered another rug and now have been notified that delivery is delayed. The notice showed the wrong order and I have been trying to get hold of someone to let them know this. No response so far. NEVER again!!

So I ordered a queen sized mattress and a foam pillow top for it. It arrived within 4 business days and it was exactly what I ordered. Considering I bought it on Black Friday and the order was filled so fast! I will definitely be buying from them again.

I made the mistake of ordering 2 rugs with Wayfair's credit card. On 23 Oct. 2017, I paid $55.60 for these 2 rugs which slid around no matter where I put them. There is no backing to hold them still. On 20 Nov 2017, I received a late fee of $27.00, and also $27.00 late fee for not paying the first late fee!!! I talked to three different representatives asking them to waive at least one of those fees, and they would not compromise even though I was confused about their billing practices. Never again will I do business with Wayfair.

Ordered a set of couches that were in stock on Nov 9th. Couches were showed to ship on the 13th. They did and were expected to arrive at the sub depot on the 21st. According to the tracking at the time until we called they showed to have arrived at the depot on the 16th. Per Wayfair's shipping terms... the depot is suppose to contact us within 2 business days to arrange delivery. 2 days went by and nothing. So I called and they had no record of them being at the depot on the 16th and told me that they had changed the arrival time to the 24th at the depot. They gave us a case manager to monitor our order and we were suppose to be given daily updates.

I am sick of getting broken merchandise, or the wrong merchandise from Wayfair. I spend a lot of money with them. They want me to pay return postage for broken merchandise that they broke. Until it arrives at my doorstep...it's theirs. I am going to get the flowchart of Wayfair and bombard them with letters. Send letters to supervisor, their supervisor, their supervisor until I reach the VP of department. I'm going to make their life a living hell.

This is literally my first negative review ever. I purchased two items from Wayfair on two different occasions on November 14, 2017, and November 24, 2017. In both occasions, my shipping address was documented wrong in which my Nov. 14th item was dropped off at the wrong apartment number by FedEx and Wayfair had to reorder it again and I had to wait another 5 days to receive my order. Neither party didn't bother to suggest shipping next day or anything to accommodate the situation.

I ordered a brown chaise lounge and received a black chaise lounge. Customer service terrible. They could not determine what was shipped and now I have to go home get model number and call them back. I sent a picture to company that mailed product and they could not help either. Just because it is on sale does not mean the sale is worth the problems to have it resolved. Dilly Dilly.

Ordered a lamp from Wayfair in November, 2017, but mistakenly sent the order form with my summer address not my winter address. Within ONE HOUR I had called Wayfair and emailed them several times to correct my mistake. Despite assurances from three customer service reps that the change would be made and a six day lead time before it shipped, the lamp was sent to wrong address, 20 hours away from where I wanted the lamp. To make amends, Wayfair said they would send a replacement lamp to the correct address. Then the delivery of that lamp was delayed by a week. Then, today they sent me an email saying I won’t get the lamp till MARCH!! I will never buy anything from them again. This company is a joke and does not care about its customers, only about selling you as much as it can.

I purchased a sofa and love seat on November 4th, 2017. I chose this particular living room set because it advertised as it ships in 1 to 2 weeks. As of today (November 30, 2017) I have not received anything, and based on the estimated shipping date I will not receive my order until December 26, 2017. I wanted to receive my furniture by Thanksgiving, and since they advertised it as ships in 1 to 2 weeks I opted to go with this company. I will never do business with this company again.

I thought this company was amazing, and as an avid online shopper have bought many things on their website and countless hours cruising their sales. Buyer beware of a website that always has huge sales... They can make up any price and then mark it down to what they want you to pay. They also charge way more for Canadians, I was almost ready to buy a piece of art for around $200 but then I decided to search for a better deal. I found the exact same piece on eBay for $50US and the kicker was it was sold by Wayfair through eBay. So I ordered it there instead and with the exchange rate and shipping, customs, etc it cost me $100! I contacted Wayfair to tell them how ripped off I felt, but they didn't do a thing! Just said different websites have different deals! So please be careful if you are new to their site!

I placed my first order with this company when I recently purchased a $500+ fireplace and they failed to send the hardware to insert the firebox into the unit. I contacted them and didn’t receive a response until 7 days later. 4 days after I went out and purchased the hardware myself prior to hosting a holiday dinner. They sent an email response along with a review on their customer service rep who I had ZERO contact with. I wouldn’t ever order from this company again.

Online the solid portion of this Crosstown 7 Piece Comforter Set by Willa Arlo looked white. When I receive it, I was so disappointed to see it was this ugly grayish brown color. The pictures on Wayfair are deceiving so buyer beware of your purchase.

I would think twice before ordering large furniture from Wayfair. I ordered a dining room table and chairs. They were supposed to arrive to me within a week, however, Wayfair only delivered the chairs and not the dining table. At first they claimed that the table wasn't loaded onto the delivery truck, so they conducted a freight search. Within 2 days they declared the dining table lost. I went by their delivery timeframe and ordered the dining table and chairs in hope that I would receive it before Thanksgiving, but that didn't happen. I think the real truth is that they really couldn't deliver the dining table within a week, for them it's probably closer to 30 days for larger furniture. But, they're not going to fully disclose that to customers, because then you'd probably go to another competitor. I should've ordered from Overstock from the beginning. I have never had any issues with them, and have been ordering items - large and small from Overstock for years.

I ordered a simple hot tub/spa from Wayfair. Never thought... I ... Could have an Actual Spa. But they had this Sale... And it looked sweet and affordable! The spa arrived and after 2 months it started leaking water all over the place. We live in the middle of nowhere. There are no "Spa Fixers " here! And those LADIES at Wayfair... Did not question me... I got sent out a new spa! This one arrived with a cracked control panel (Not Wayfair's fault). Once again... No Questions asked! New control panel sent! All Is Very Well!! I Would highly recommend this company to anyone!

I was looking forward to having a beautiful table in our dining room to have Thanksgiving dinner, but it doesn't look like that is going to happen. We scheduled our delivery date on Oct 31 with Wayfair's third party moving company for November 15th. A representative from the moving company contacted me on November 14th with the window time of the delivery of our table which was 1 p.m. to 5 p.m., she stated they would give us a 30 minute courtesy call to let us know that they were on their way.

Customer Service is horrific. We purchased an outdoor furniture set at a cost of $3,000.00. The cushions on the set were WARRANTED for a year. The cushions became infested with black mold well within the year which was warranted by the manufacturer. We wrote an extremely comprehensive letter with photos attached. Wayfair did ABSOLUTELY NOTHING except promise to return phone calls. VERY DISTURBING. Will never, ever order ANYTHING from Wayfair.

Ordered a $1300 table only to find out it wasn't real wood but painted fiberglass material over plywood. When returned for the first time because the table had split in 4 places I noticed the glue was blue holding it to the plywood, I called them out on it but they denied it and said they would have to talk to a manager. They assured me the next table would be solid wood so I asked if they could leave it raw and I would stain it myself...again the manager card. They said they had special painters that finished the table and that they couldn't ship it like that. I asked if they could leave it raw if I signed a waiver stating no warranty and I paid the shipping again on the replacement and still NO. I now have a worthless fiberglass painted table in my formal dining room that looks like trash. You guys are a joke.

Ordered a bar stool today via PayPal and Wayfair ignored the PayPal address and shipped elsewhere even though I immediately advised them of their error upon confirmation of my order. They declined to get back to me within 24 hours and released the shipment.

Wayfair delivery has continued to not show, not call. As of this review I am on the third delivery attempt, the last two were total no shows and no call. As of this third attempt they are now an hour over the 4 hour window and even with two calls to customer support they still haven't given me a accurate time frame and the driver has not provided a 30 minute notice call. I would recommend using any other furniture supplier over this one if you are using the delivery service.

I am in the process of receiving one of two of my items from Wayfair. A metal box spring and a mattress. The delivery by FedEx has been a nightmare. As we were coming down to get item the delivery man left after being told we were on our way. He literally waited 2 minutes before leaving. FedEx went to the wrong address. FedEx does not call personal numbers so you are never informed the delivery is on its way. Then won’t wait for you to come get item. So how can items be picked up???? Wayfair asks you for special delivery requests but FedEx doesn’t use them and the customer doesn’t know this. The FedEx delivery comes without notice and doesn’t make attempts to contact you so he leaves. The FedEx customer service is worse and can’t give a customer a time frame of when the delivery will come. We were told from 7am to anytime!!! This is the worst service ever. Don’t buy here. It’s not worth the trouble.

This review is for customer service and delivery only. I ordered a king size mattress in hopes of it being delivered in less than two weeks. After ordering and seeing the estimated delivery date of thirty days I was sick. I then read delivery and customer service horror stories on this site and became even more sick. At nearly one week my order had not been processed so I sent CS an email to see if there was a problem. I was told that they do not complete processing until shipping and it was scheduled for shipping 11/21/17 (I placed the order 11/3/17). The next day (Friday) I received a call from the shipping company, Bear Logistics, stating my mattress would be delivered on 11/13/17 (Monday). I received a call 30 minutes before they arrived. They were professional and polite. I received my mattress within 7 business days of ordering. I am very pleased with my experience!

I've never ordered something from Wayfair and had it arrive without any issues. Recently I ordered a loveseat. After waiting over a month for my order I finally cancelled it today because it wasn't going to arrive for at least two more months due to a warehouse error. Customer service was slow to respond, probably strung out due to abundant disorganization within their company and lots of unhappy customers. I was going to exchange with hopes the 20% off they had offered me due to the delay would carry over, but when my Case Manager said no exchanges, I paid an extra $100 to buy the same exact loveseat from Amazon. How frustrating that they held my money and the progress of my move for over a month and hardly even apologized. I'll never let anyone I love buy furniture from Wayfair.

ALL the hardware needed to assemble the Platform Bed I ordered and paid for was missing when the box it came in was delivered and received. In addition, one of the boards (slat) was broken in two. I am 81 years old and my old bed has been taken apart and picked up by the trash men - and I now have to sleep on the floor until ALL the hardware parts can be shipped to me by Air Express so this bed can be assembled and I can use it!!! We even went to our Lowe's Store - a building & hardware store but were told these parts were "specialized" items and are Not carried by them or any other building supply businesses in our area. PLEASE PAY IMMEDIATE ATTENTION AND GET ALL THE MISSING HARDWARE SENT TO ME ASAP as this negligence on Wayfair's part is totally unacceptable.

I ordered a duvet set from Wayfair. The quality is that of Fingerhut. Extremely thin cotton fiber see-through. I could have made this myself for $10. It's not worth me paying the shipping to return it! I ordered curtains from Designer Living for the same price. They are fabulous! I should have ordered my duvet set from designer living! NEVER AGAIN! It came with cheap pillow cases and the comforter and a cheaply-made tiny pillow. It was disgusting!

Wayfair notified me regularly as the shipment approached. Everything needed was in the box. The instructions were clear although you have to be careful you don't put something in upside down. The overall impression is decent, not high-end, but then I paid $250 for it, not $500. The material is pressed wood, not real wood, but the overall impact is quite decent.

I ordered 4 bath towels from Wayfair. The company sent me 4 bathmats instead. I contacted them, and they immediately sent me a replacement package. I didn't open the package right away -- unfortunately I assumed that the company had sent the correct items. Surely they would double check them this time. I opened the package last night to discover 4 bathmats AGAIN. I contacted the company, and they informed me that the return period had expired. And their warehouse showed that they had sent me bath towels. The "customer service" rep told me there was nothing they could do at this point. To recap, I paid $144 for four bath towels and never received them.

I ordered a dining room table and chairs. Delivered wrong table and left on my front porch. They needed to pick it up so they said they would assemble the right one when they picked up the wrong furniture. New table was damaged so they took it back. When they tried to re-deliver the driver refused to assemble the table and said they would only leave on the front porch. I was out of town. I told them to take it back to the warehouse and cancel the order. they tried to deliver it again and I told them I had cancelled the order because of their service. They were supposed to credit my Wayfair card for the entire amount. They left a $56.66 balance on my card and yesterday I received a collection call for $80.00 for nonpayment. This company is horrible and I do not recommend to anyone. No phone calls or emails returned and when you call you just get a recording.

On 10/25 I placed an order for a daybed for my daughter to sleep on in our new home. Wayfair said it was 2 day delivery and was to be delivered on Friday 10/27. Our move in day was 10/28. It is now 10/31 (Halloween!) and it is supposedly out for delivery by FedEx. My child has slept on a mattress on the floor for the last 3 nights. Her old bed will not fit in her bedroom at the new home (loft bed we have 7 ft. ceilings). Wayfair needs to take a lesson in "don't make a promise you cannot keep". I would've ordered it sooner, but her room had to be painted first, and I needed to make a change of address with the post office. Had I known it was to be delivered by FedEx I'm not even sure I would've ordered it. I work in inventory management, and our FedEx deliveries ALWAYS come in damaged. It also rained heavy for the last two days, I certainly hope it is not damaged or wet when I get home tonight (if it actually gets delivered).

Boy oh boy I wish I read these reviews prior to ordering from Wayfair. I have never encountered such a shady company whose employees flat out lie to customers. I ordered a bench online and it indicated a shipping date and expected delivery date. Both dates had passed so I called the company and finally got a live person after waiting on hold for nearly half an hour. This person could provide zero help and claimed that the item had likely shipped. I received a call from someone a few hours later who claimed “FedEx forgot to pick up the item.” She assured me the item would be shipped the very next day from the warehouse in Toronto.

During the summer, I put in a new kitchen and was on a very tight schedule. I needed to put the floor tiles in before the rest of the kitchen items. I ordered about 450 square feet of floor tiles on Wayfair.com. Two weeks later, my tiles were delivered, but almost half of the tiles were missing. Wayfair wasted about a week "looking" for the missing tiles. They blamed it on the delivery service. They finally agreed to reorder the tiles and resend them. At this point, the kitchen cabinets and appliances were already delivered to my house. My contractor was very angry with me, because he had to store all these items somewhere else in my house until the kitchen floor was in. These items were stored in my newly finished dining room floor. It got scratched as a result.

LOL, what do I think...? One Star is too much! STAY FAR FAR AWAY FROM WAYFAIR!!! TRUST ME!!! The purchases we made and the Customer Experience we had was a NIGHTMARE! We, yes, we had to explain numerous times in simple English what the problem was and what we needed. We received the products, surprisingly, for the experience we had. But they were damaged and wrong parts were resent out and missing parts were not sent that were flat out required and by all means listed in the listing with pictures, to even get the products to Work. So we will NEVER be buying from Wayfair again, Ever. All we talk to will hear of this experience as well. Totally pathetic.

On September 28, 2017 I ordered a bed for my granddaughter's birthday from Wayfair.com. They took the payment from our card on that same day. Three weeks later, as it had not as yet been delivered, I contacted Wayfair through the email option on their website. As a result of that contact, the bed was delivered on October 23, 2017, nearly a month later. On October 26, 2017 Wayfair took payment for the bed again, thus double dipping into my husband's VA pension. I contacted Wayfair immediately and they did not respond in a timely fashion. So I contacted our financial institution who immediately replaced the funds and from the second transaction. Today, I got a lame email from Wayfair stating they were reviewing the transaction and may return the funds from the September withdrawal.

Wayfair's ads tout free shipping. Other online furniture sellers also have free shipping. The problem with Wayfair is there is nothing I have ever priced at Wayfair and a competitor offering free shipping, where Wayfair's price was even close to being competitive. This retailer obviously hopes the consumer is stupid enough to not compare prices.

I purchased a couch for $500. Now, after one year, I already paid more than $1000. They will charge charges you never know what they are. Simple, they are thieves. I am waiting that day to close my card, which seems will never happen.

This was terrible. I then called and closed my account. Don't purchase anything from Wayfair. They don't know how to treat their customers.

Placed an order from this company for some home furnishings using my debit card. (Over a hundred dollars) A week later, when looking at my bank account, I see a double charge on my bank statement from Wayfair. Obviously that warrants a call to customer service so I'm now out money that technically was not authorized to be taken from my bank account. This is where everything went downhill.

My order was delayed twice. When I finally got it, there was no directions and no hardware. It took the hardware over a week to get to me. I was emailed the directions. I lay the parts out only to discover parts are missing. I don't have any of the panels. When I tried to call the company yet again the wait time was ridiculous. I will never order from them again!

I made a purchase online on yesterday. I entered my card information and submitted the payment. An error message came up and said to submit payment. Wayfair debited my account twice in the amount of $194.27. I called them to bring it to their attention. I was on hold for 22 minutes before speaking with a live person who could not help. I was then transferred to a supervisor (Elisha) who assured me that she would look into and get back to me. I had to call her but she did call me back only to say that it's going to be a few days and that I may need to check with my bank because I may still be charged twice. My bank tells me that there is nothing that they can do. I am annoyed and disgruntled. I should not have to wait for days to have the second withdrawal credited to my account. FYI - Be careful when ordering from Wayfair. I am DONE.

We are a one income household in which payday is ONCE a month. Since opening our Wayfair account, we have been hit with late fees consecutively. I called today to request a due date alteration only to be denied. Guess what? We will NEVER purchase ANYTHING ELSE from Wayfair. Excessively poor customer service.

Ordered a Warrington chair at Wayfair in dark grey with ottoman. Got light grey instead. Kept it because it was needed for this weekend. Took over 3 hours to put together due to very vague and incomprehensible instructions. Then had to disassemble part to deal with bloodstains from a cut finger while putting it together. Spent over 4 hundred dollars including tax and will never shop at Wayfair again. DO NOT SHOP FROM THEM!!!

I purchased an outdoor bear statute a few months ago through a website (walmart.com) which listed the 3rd party seller as Wayfair. It arrived on time however the paint that was used on the statue is the worst - it has peeled off all over the statue. I've contacted Wayfair 5 times asking to exchange it or provide a refund with absolutely no response. The worst customer service.

Terrible, ridiculous and inexcusably bad! We ordered a sectional sofa on July 1, 2017. We paid in full. We received a "thank you" e-mail confirming July 28 as the estimated ship date and delivery on or before August 18. On July 20 we received an e-mail advising: "Great news! Your shipment...is on its way!" When the piece had not arrived by the indicated date of August 18 we called and inquired. A customer service representative could not explain what the delay in delivery was but told us that she would reach out to the delivery team to find out what the delay in delivery was and would call us in a few days. We received no return call and, after weeks had passed, we called again on September 14. This time we spoke with a different customer service rep who transferred us to Brandon **, a specialized support team representative. He informed us that the sectional sofa had been lost! (How do you "lose" a large sectional sofa???)

I am from Kelowna, BC. I just received bed. I am just wondering how Wayfair makes profile... bed looks like 10 times more worth than its price... I know many people gave negative review to Wayfair... and most of had problem in delivery or cracked stuff. Bed was sent by FedEx. So don't blame Wayfair. Their products are way cheaper than all other furniture brands and quality is better.

I ordered 145$ worth of stuff and everything got to me only 1 day late from the delivery time that was estimated. It's brand new, intact and all around I'm incredibly please of the service! Will order again!

I ordered a new couch from Wayfair in September and received a confirmation email that it had been shipped. Well it was supposed to be delivered on or before Oct. 9th and it's now Oct. 18th and they have no idea where the couch is! I've put in 2 different phone calls and no one seems to know what happened to the couch!!! I was going to order something else from Wayfair, but I won't now! I'm very disappointed and still don't have a couch! I will never order from them again!!!

Updated on 03/25/2025: To Empire Today I am a senior citizen, which I know that doesn’t matter, but you know this has never been settle, and I just saw this response, now I just found out $17000.00, that I paid in cash for hardwood floors and premium carpet was laminated floors and the bottom of line carpet by a professional flooring company that sent the fake wood off to an expert company to verify the flooring. I now warn people again, so they will not be taken advantage of the way I was taken advantage of.. This has been a nightmare and a horrific experience, please read their reviews about their dishonesty business practices.. Please stay away from dishonest company, they may try to do a couple decent jobs to pull up their reviews. But they are horrible.

I ordered a sofa and within 24 hours, after several attempts to cancel, I finally succeed in getting a email saying "your order has been reviewed for cancellation." I then get a phone call from representative 24 hours later (Sat) that says she has tried to call the warehouse to cancel but the sofa is custom made and not sure if she could cancel order. I asked her how do they make a custom made sofa in 24 hours and that I did not want the sofa and cancelled within 24 hours and the status only said processing order. She proceeded to tell me she would do her best. Today I get an email that the order has been processed and could not be cancelled. I emailed her and said I would not accept the sofa and again to cancel the order since the custom made sofa was made in 24 hours there should be no reason cannot cancel.

Watch out a checkout. Halfway through checking out on Wayfair website an ad popped up "apply for Wayfair Credit Card and save $40 on your order." So I did that and was approved. Got to the end of the checkout process- no $40 savings to be found. The "call us" phone number at the top of the check out page doesn't work AT ALL. While dialing the nonworking phone number an email from Wayfair comes through telling me that I have to spend $250 to save $40 and it only applies to my first order. I'd only spent $100 so the promised $40 savings would not apply to me unless I spent another $150. I just LOVE feeling MISLED and MANIPULATED and LIED TO Wayfair. I don't know where I got it in my head that this company was different. Right up there with Quicken Loans and Comcast in my mind now Wayfair. Pure Sleaze.

We placed an order approximately 6 weeks ago with a scheduled delivery of 2 weeks. Seems reasonable based on the item (bunk bed). As with most companies Wayfair selects a shipping partner to complete the order and they do not allow the customer to select delivery provider. The carrier Wayfair selected has had our order in their warehouse since 9/21 (current date is 10/14). Multiple calls have been made to Wayfair expressing the situation with an assurance a returned call would be made with resolution. Normally Wayfair would commit to returning a call in 3-5 business days, which really translates into their hopes the issue would resolve itself in that timeframe.

I've been on the phone and corresponding emails with customer service for several days because I cancelled two loveseats weighing in at 100 lbs + each unpacked. I'm told it's too late, they've shipped! How, I ordered and canceled within a 24 hour period. My account says to expect the item(s) by Nov. 1, 2017 but also states preparing for shipment. I've never received the promised email and tracking information with a shipment confirmation. One representative told me she left a voicemail with the company's warehouse, was unable to confirm shipping but then said the item(s) shipped. Unable to confirm, the items shipped, my account states preparing for shipment.

Extremely disappointed with over 2 weeks for delivery. Custom fabric furniture does not even take this long! Pretty ironic that Wayfair lists this message under the review box: "Please avoid: Including contact info, using inappropriate info, or only discussing service and delivery issues". Service and delivery issues are obviously a huge problem with Wayfair and when I inquired and was told "read the fine print" I told them I would not return as a customer and their response was "sorry to see you go". Good stuff.

I ordered the Cambria mirror from Wayfair. It arrived one day later than originally noted but we received an email with the updated date several days beforehand. The shipping box was a bit small so that on one end of the box the flaps did not fold in flat but made a "teepee" that was well covered with shipping tape. When I opened the box the fiberboard back that holds the mirror into the frame was completely stripped from the frame - about 20 screws completely stripped. It really looked like they had been placed too close to the edge of the fiberboard, in some cases, right on the edge. The mirror itself, although loose in the packaging, was not damaged and the frame was not damaged.

My wife said give it a chance. Spent $500 on coffee and end table set. Huge waste of money. Coffee table was packaged in the cheapest packing material. This material provided no support whatsoever. Table was cracked on one end and the support rail for the drawers was also damaged. My goodness, always looking for a deal but I will be getting my money back and going to a furniture store to purchase my next set. I want to see the quality of the furniture next time. I could have purchased furniture from Saunders for half the price and at least it would of been far more sturdy than the crap we were sent.

About 10 days ago I placed an order on Wayfair for a 6 person Hudson Bay hot tub. I received some gift cards so I decided to use them and because they had a promotion going I opened a Wayfair account and put the balance on the account. They had some issues with the gift cards clearing but it seem to be cleared up and everything was a go. In checking the status of the order I noticed nothing was changing so I called and after being transferred around I spoke with Carlos ** who reviewed the order and said he cleared up the error and everything was ok. I once again noticed the order had not changed so I called Carlos directly and he said he would handle it and call me back to confirm.

After years of waiting, I finally ordered a KitchenAid stand mixer for myself. I was disappointed that it made a horrible squeak on every turn of the motor. I emailed Wayfair and KitchenAid, and to my surprise BOTH companies sent me a brand new mixer, which I had within 3 days. I hadn't even sent the first one back yet. I realize that usually the only time someone takes the time to write a review is when they're unhappy, so I wanted to give both of these companies a thumbs up for great customer service.

We ordered a couch a month ago and just now found out that it had been “lost in transit”. They refunded our order and threw in a 10% off coupon for leaving us hanging for over a month. What a crock. Avoid at all costs.

Alfonso outdoor set - It took Wayfair 4 weeks to deliver the wrong set to my house. After we noted them they have scheduled pickup but guess what?! No one showed up and these huge boxes are sitting in the middle of my living room. Wayfair's Rep is late to respond to all emails and avoiding taking care of the problem, he is trying to convince me to keep the set for a $500 discount which I do not want! It’s been over a week already, no one showed up for the pickup even though they called to schedule it. Shame on you WAYFAIR, IT’S WAY UN_FAIR!!!

I ordered a patio set with love seat, and two armchairs. One of the armchairs was damaged. That was over a month ago and we have never received the replacement pieces. It's always an excuse for why we are not getting them. I was very pleased with other orders, but this is a nightmare. Careful what you order.

Wish I had something nice to say but I ordered a beautiful sofa and loveseat that never arrived. It was suppose to be here by the 21st. I paid $1400 that was removed from my account the second I clicked the "complete order" button but the furniture still hasn't been delivered. I have emailed customer service twice and called but no one has any idea where my stuff is. When I attempt to track the package it simply says that they still don't have a date for delivery and to check back later. At this point I have asked for a refund but I haven't heard back on that yet so who knows. Very disappointed.

I ordered furniture from Wayfair. I was contacted their customer service department about the company they tried to deliver my sofa. I was thrilled with Wayfair's customer service and wanted to thank Austin for his consistent follow up with me. I will be shopping with Wayfair again. AUSTIN ** - THE WAYFAIR.COM TEAM was wonderful to deal with. Thank you for being customer focused and helping us.

I cannot believe this experience... The best I ever had... ever, and I am 61 years old, so I've been there and done that so to speak. I want to say right up front, that my delivery guys Jeff and James were incredible, efficient, courteous, and knowledgeable. They went over and above during their visit with me, and if I had 500 dollars I would have given it to them no questions asked.

I found a media fireplace sku daby6631 Lincolnville Cottage/Country 42 inch TV stand with fireplace with a original price of $379.99 on sale for $137.99 (64%off). Since they showed the choice of color I wanted in stock I entered it into my cart. When I went to check out the price was $362.98 plus $25.41 tax. When I called customer service I was told the tv stand did not include the fireplace. The ad clearly stated it was included and even went into depth describing the fireplace. The rep said she could not see what I was looking at so I took a screenshot and sent it to her. She said there was nothing she could do about the price but I could look at another one she suggested.

I ordered bedroom furniture over a month ago. It was shipped to the wrong delivery location in the wrong city. The only way I was made aware of this was by me following up to find out why my order had not been delivered. This was over 2 weeks ago. I still have not received my furniture. I asked to speak with a supervisor last week. She emailed me and told me she would take care of the situation. It has been 6 days, I have not heard from her again and she has not returned my emails or phone calls. I STILL HAVE NO FURNITURE, nor do I know where it is. NEVER again will I order from them. I have been offered no compensation. I can't even get anyone to help me get to the bottom of the problem.

I have read only some of these reviews, they are all negative!!! I have only been dealing with Wayfair for two months, and I have only WONDERFUL things to say. Now, I have to admit I have not yet purchased any large items, like furniture, but I am planning to re-furnish my new home with their items. And, I am positive if you contact them, they will leave you alone, ask to speak to a manager, I did via email and received a response. I am sure Wayfair would rather that than a negative review!!! Yes, they do bombard you with Customer Service, yet I have never been more impressed in my 63 years of life. With all the negative, bad, horrific things going on in our world, too much nice is great. Life is Customer Service, you get what you give in life. Negativity begets negativity, try being nicer and explain your issues calmly and clearly, it might work!!!

Ordered a TAF DECOR coffee table on August 18th. Said the expected shipping date was September 18th. Fine. Then, without any notification, they changed the ship date to mid-October. OK, I suppose that happens. Now, almost a month after placing my order, they simply went ahead and canceled it - WITHOUT asking me and WITHOUT any real reason. Meanwhile the item STILL shows as "available" on their website. The 800 customer support number never picks up. A truly horrible experience. Will never shop with them again. Stay away!

I made a furniture purchase through the website on 9/2. The email I received said they are preparing the shipment on 9/2. On 9/11 the website still said they are preparing the shipment. I sent an email regarding my order and next day the email I received from them was "order cancellation has been processed." They sent me separate email saying that they oversold the item and now they are canceling my order. What a poor customer service!!! If they don't have the item they should not accept my order. When they accepted my order, if they didn't have the furniture then they should have contacted me first before I contacted them. It looks like Wayfair would have never contacted me if I had not contacted them. I'll never buy anything from Wayfair!!!

Awful cheap, poorly-made, low budget recliners! Was given the impression that the vibrating recliners that I was purchasing were constructed from high quality, commercial grade materials. When I received the recliners, I found I could've done better buying ten from Wal-Mart. They make it next to impossible to return an item to them and if you do return an item they charge 30% to do so. I have relentlessly tried to contact them to no avail! I received a Bill from Wayfair for a monthly installment and also received a statement from a firm requesting payment for the same chairs. I've been trying to contact Wayfair to resolve this but I have been given the runaround.

After looking at couches on their site and creating an account they sent me multiple emails, I told them to stop and it's been three days and they continue to hound me for business. I have never had a company be so aggressive.

First, Wayfair.com does not deliver when they promise to. After waiting around all day, only two of the four boxes of my Murphy bed arrived. When I called I was told it was FedEx's fault and they would deliver tomorrow. Do they think consumers have unlimited vacation days to sit around and wait for deliveries? Next, when I told them that I have to work and would not be around, they offered to leave FURNITURE on my front porch. Absolutely not - I don't want my furniture stolen! Then I asked for a refund and I would return that was delivered. They used every excuse in the book to not accept the return. And I must add that the two boxes that were delivered looked like they had been drop kicked off the FedEx truck. One box had holes in it. The larger box was completely open on one end.

I found a recliner I liked online, opened a credit limit and decided to buy. That's where my problems started. Here we go! I will provide photo proof, get ready. The first chair I ordered said they had one in stock, I placed order and got an email saying Recliner was out of stock, I immediately canceled as I need something in stock that can ship ASAP. I then found another version of the chair in leather that was in stock and ordered. I then got an email saying I would not receive chair until Oct. 5, it's Sept. 3rd. I cancel order as I need ASAP and decide to call Tues after Labor Day to see if delivery could be quicker. I spoke to a nice lady who listened with passion to my issue and agreed a month was too long to wait. She offered to call warehouse and ask if it could be shipped out quicker etc.

Utterly terrible company. After waiting for 4 weeks (way too long) for delivery of my side table buffet, the scheduled delivery date came and went. I heard nothing from the company. After repeated phone calls on my part - and long customer service wait times prefaced by a “Due to a local service disruption, wait times might be longer than normal” message that has been on their system for 2 months, I was told my item had been “lost”. Wayfair promised to order a replacement item and expedite delivery. After waiting another 4 1/2 weeks and being notified that the item was on the way and scheduled for delivery, the delivery date again came and went. I again received no communication from the company.

I had a horrible experience with Wayfair! Signed up my business for $25 promo code which I never received even after several emails and phone calls to rep. Ordered a 20'x20' canopy by Aleko (I checked and double checked the order before ordering to make sure size was correct); the box arrived soak and wet and falling apart; opened the canopy and set it up and it was 20'x10'. Looked into sending it back to Wayfair and gave up after I learned that it would cost me $65 to send it back plus the cost of a new box and packing materials. The item cost me $227; however this exact same canopy on Amazon is only $199. Even less on eBay. Wayfair is a lousy company to do business with. They send you tons of emails and phone calls to solicit your business but they have no idea on how to retain customers. Ruined my Labor Day party.

Ordered two tie up curtains from Wayfair on July 6, 2017. Confirmation email said they would arrive by July 10, via FedEx, I waited patiently until July 12 to call Wayfair (figured I give them an extra day due to the 4th of July holiday). They were very sorry for the inconvenience, yadda yadda, they are showing that I received only part of my order.

I bought a living room set from Mayfair in March 2016. Started having problems with it right away and have been getting worse. The couches are so poorly made!!! The seats are puffed up by a sponge I guess but when you sit on them for 20 minutes or more you can feel metal springs and wood. It is horrible and painful. That same sponge is too puffed up where you feel you're sliding off the whole time you're on them. HORRIBLE!!! It's just the worst living room set I have ever sat on, owned, and experienced and I have sat on $200 and $300 sets!!! Will be posting a true review wherever I can. CHEAP CHEAP LIVING ROOM SET!!! BTW... Paid $1300. Also, the reason they offer free shipping is cause they deliver your big items to your door but they will leave them outside exposed to the elements and thieves.

Wayfair distributes items that come from a variety of sources. Because of this, your purchase experience can vary greatly. For example, I ordered a plush benches and matching stool for the bedroom. Both arrived with torn underlining on the bottom because the manufacturer stupidly packed the legs inside, and they came loose and tore the fabric. The good: Wayfair replaced both. The bad: both replacements also came with torn underlining. Some furniture is just cheap junk, no matter how "glowing" the description. I ordered two desks with a walnut finish a year ago. Both have worn through the faux walnut finish revealing the composite board they are made of. On the other hand, sometimes real bargains can be had. I saw a portable bar in a local furniture store for $4700. I bought it at Wayfair for $1700. Similarly, a set of leather recliners were on "super sale" at another furniture store for $6500. I got them on Wayfair for $3500.

Wayfair has terrible customer service in my experience. Bank account holds were placed on my account several different times after a canceled order. They'd unexpectedly show up resulting in overdraft charges. Contacted customer service to figure out what was going on. Received no answers, only a rude attitude. Two emails later, no response from this company...

Good luck! You will likely never see the item you paid for using Wayfair. I purchased a sofa from Wayfair, several days later received an email along with my order number and tracking details, stating my item had shipped. The day my order was scheduled to arrive I received fabric swatches as opposed to the actual sofa. I called and was told a replacement was being sent out. Weeks later I received another notification with information about my delivery. This time I got a call from a local freight company who scheduled my delivery with a set day and time. I planned to stay home from work and waited for my delivery. The scheduled time came and went. I called the freight company and was told that Wayfair cancelled my order and instructed them to not deliver it. I called Wayfair, after being placed on hold several times, I was told the replacement sofa was cancelled because the original order had been located and was being sent instead.

I am leaving a review because of the poor quality of product that I received from this company. They advertise on TV how inexpensive their products are yet still top of the line items but what we received in the mail was junk. Me and my husband spent over $600 on products from this website and we did have to learn the hard way not to do online shopping anymore. For example we purchased a simple computer desk that was around $130 on the website. When we received it we googled the name of the desk and found out it is sold at Walmart and other places like that for around $70. We bought a computer chair, a shoe rack, a bed frame, and a few other small items all that came in at low-quality at best. DO NOT BUY FROM WAYFAIR!

Purchased the Nathan Coffee Table from "All Modern Furniture", (subsidiary of Wayfair) and it was delivered today. Wayfair sent something different than what I ordered. I called Wayfair and they wanted to give me a discount. I responded and told them I wanted the item I purchased on their site. In the past 6 months, I've purchased 3 items costing $3000 and all three items had a big problem and I had to call Wayfair for resolution. Only one was resolved, the other two is still unresolved.

I am a frequent shopper at Wayfair and I have gotten emails with coupon codes for 10 percent off (not the first time shopper coupon) and every time, the coupon does not work. I tried to email Wayfair and tell them about the issue, but I never get a response from them. A big fail from Wayfair on that part.

I ordered a TV console on August 10th. I applied for Wayfair credit which was not enough credit line to cover the $800 purchase so I worked with the customer agent to pay for the difference using another payment method which took few calls and being on hold for quite some time then finally the order was processed and I was scheduled to receive my item today 08/22 between 12-4 PM CST. I took time off work to be home and wait for the delivery guys. Around 2:00 PM CST. I realized that I did not get the 30 minute heads up call yet so I started to get nervous and decided to call Wayfair just to make sure that everything is good and hopefully they could provide some real time update on the ETA, unfortunately the agent did not tell me anything I didn't know and emphasized that their contractors "The Delivery Company" are always very punctual.

DO not buy furniture from Wayfair. You will never get it. They take your money but the third party delivery company will not deliver it to you. Paid over $1000 for furniture. Never got it after multiple excuses. Still have not received refund. Never shopping there again. NEVER!!!

I was nervous about ordering bedding online but was thrilled with my quilt and pillow covers when they arrived. The quality was excellent and it looked exactly like it did on the website. The price was comparable to what I could get locally but I hadn't found the color scheme I was looking for. A happy customer!!

laundry hamper - Product I received was not as pictured or described on the website. Customer Service Rep was polite when I called but I had to hassle with sending a picture of the product I received via e-mail to her. Rep indicated she would send me a prepaid label to return the product BUT informed me that this was a one time exception and customers choosing to use Wayfair must return the products at customer cost - even though this return was entirely result of Wayfair's presentation of product. I will not order from Wayfair again.

I love the products on Wayfair. Have ordered several things and they look just like what I expected and sometimes better than the pictures. Prices are excellent.

Place order when items available, but week after Wayfair update with the new status is back ordered and put that order way back to months and half later. WAYFAIR please, train your employees more well. She just canceled my order without my permission. I told her that I like to make a color change due to you was out of stock, (it's available when I place the order) but week later Wayfair just send me the update that the items I ordered is back order and push that items way back to October which is month and half later. So I request to talk to supervisor but not willing to connect me to the supervisor.

CANADA DO NOT USE WAYFAIR. When you use the site you will notice prices keep changing, out of stock appears often and then when in stock price is 30% higher. The site uses deceptive and unethical sales techniques. The prices seem really good but the products when delivered are a hit and miss. If you are unlucky Wayfair customer service will not help you... You are on your own. Everyone at Wayfair is friendly, courteous and professional BUT YOU WON'T GET A GOOD PRODUCT and service stops once your order is placed. By the way I was also one of those people who ordered goods, my credit card was charged and no goods were delivered. If you use this Wayfair remember this WARNING!

I have used Wayfair for years with great results until I moved to Ohio. They use a local delivery company that is horrible. With the first order, a large table, the delivery guys literally dropped the boxes and refused to even take the plates with them. "We don't have to". The second order - a large expensive china cabinet was shipped to the same delivery company and after searching was reported "lost" or in my opinion stolen. I was offered a replacement but it would be through the same delivery company so after two months of waiting I am getting a refund. So don't use Wayfair if you live in Ohio.

Wayfair is a wonderful online retailer from great value, high quality of products, decent warranties, intelligent customer relations to affordable prices and free shipping. We've been very happy with every home furnishing or accessory we've bought there.

Half my couch was missing - I ordered a sectional couch. I had to make arrangements for someone to help me and remove old furniture because I'm in wheelchair. They delivered a piece of couch and after three calls and two emails no one has a response for me.

I went on Wayfair website to order the Fairborn Coffee Table. The cost of the table was $107.99. But when I added it to the cart the price showed $232.98. I called Wayfair to have someone help me place my order so that I could get the table for the price shown. The Customer Service representative said she could not help me. I asked for a Supervisor to give me a callback. I still have not received a call from a supervisor. Very horrible customer service.

It was roller coaster in purchasing a Gazebo/ for our Daycare/Learning center. We were upset frustrated however Amie ** from the Wayfair Team made it pleasant and smooth sailing getting a better durable product and they reimbursed me the hassle. I will continue using Wayfair for my personal and business purchases. Thanks again Amie.

I purchased a chair from Wayfair. After finding out it would take over a month to receive it I tried to cancel my order. After 3 phone calls with a 45 minute wait time following a disconnect by their system and multiple emails, the order is still not cancelled. Oh did I say they billed me for a product I don't have?

Have waited past the 24-48 hour response time after Wayfair's initial response to my submitting the request for replacement/return; need a mattress and availability was part of the purchase decision. Received w/damage and unusable and Wayfair yet to respond about return/replacement or even, at this point return/refund.

We've recently had terrible experiences with Wayfair bookcases and an expensive, solid wood dresser. None of the items were in acceptable condition when they arrived (late). One of the two bookcases was missing pieces which required waiting for a week to receive a damaged, replacement bookcase. The $2000 dresser arrived a week late and severely damaged. They are out of stock so there is no replacement. I waited on hold (phone call) twice for a long time and I'm now waiting to hear back from the Shipping/Returns Department. Unbelievable! I have already contacted my credit card company in case we have to file a dispute. This is certainly NOT what Wayfair promises with all their happy, dancing TV commercial customers!

I ordered a sectional on 6/25 and still haven't received it. It was delayed and the courier Wayfair has partnered with us terrible. I called four times to get the date changed with no calls back. I was supposed to have received the couch today between 1-5 so I call at 5:15 today and the courier (Fastmile Logistics) says they can't locate and will call me back within 48 hours. My wife stayed home today for the delivery. I've now been on hold with Wayfair for a half a hour. Terrible experience.

So I ordered a storage bed through Wayfair, and received the shipment early. All was great until I realized that some of the parts were damaged or completely missing. Firstly, I mentioned several times in the order that I needed to be alerted that the product was being delivered. Instead, I was not alerted, and they were left in a public hallway outside. Further, I needed this product assembled before a certain date (which was the date it was originally set to arrive) however, now due to this mix up, I was informed that I am not going to receive these parts until two weeks from the day I needed them.

I recently left a large retailer after 26 yrs and I can tell you this would never happen there. Wayfair invests in advertising but not in Logistics, Product Planning, nor customer service systems. With this many complaints, I am surprise that State Attorney General hasn't looked into what appears to be done bait and switch practices.

I tried to purchase a furniture item on Wayfair and the price went up over $70 on a $450 item overnight. The rub was that when I contacted their sister company Birch Lane the price quoted for the same item was $50 less than the Wayfair price. Same item, same company (admitted by a phone rep) yet the pricing was inconsistent. I wasn't buying an airline seat, almost like a shell game that dishonestly moves pricing around for the unsuspecting buyer. I have purchase several items from this company. Will avoid them in the future.

On June 23 my wife and I sent an order into Wayfair.com and we were told that we would have both of the products by August 2. We did receive one of the items quickly, but the other item we did not receive any notifications on and it was getting close to the delivery date. We needed this piece to finish a remodel of our living room before we had a party on August 5th. On July 31st we called Wayfair and we talked to a service representative who told us that the order still showed on the Wayfair system. The delivery date was going to be August 2nd. We asked to have someone from Wayfair contact us first thing in the am on August 1st to confirm that we would be receiving the product on the 2nd of August. No one called but we did get an automated email on the morning of August 1st from the Wayfair system that our item was on back order and we would not be getting it until the 23rd of August.

After reading many horrible reviews online I have to disagree with them. I ordered for the first time from Wayfair... a patio swinging bench. I have to admit the quality was not as good as I had thought it would be but, the delivery was great and 3 days early. There was a crack in one of the pieces of wood and immediately I was told another complete bench would be sent out and not to bother sending the cracked one back. Now that’s great customer service. No arguments about it. We were able to repair the cracked piece so we will have two benches for the price of one.

I was frustrated by my inability to contact anyone regarding two orders and wrote a complaint regarding that. I did it rather impulsively and wish to apologize to Wayfair for that. I called customer service again and remained on hold. I spoke with Meghan and she straightened everything out. She combined the two orders and all items were delivered on time and in good condition. The delivery people were great, the furniture is beautiful and I am a very happy customer. We are now looking at kitchen/dining furniture. Again I apologize for my rush to judgement.

Wayfair has been one of the most accommodating businesses I have ever ordered from. Punctual with email, polite on the phone and hassle free. Received a mirror which was damaged upon delivery, they replaced it immediately without me having to ship it back.

We ordered and received (after a month) a loveseat, which turned out to be defective - had a bent frame, and one side's recliner didn't function. I did reach a rep on the phone, who said that someone would get back to me in 1 business day with a refund. It's now been 48 hours, they are impossible to reach on the phone due to "reduced" staff, and we are out over $500 with a defective product in our house.

I had an awesome first experience with this company. I have never purchased furniture online before and I feel like I got a high quality product at a great price and it was delivered shockingly fast to me. I was frustrated by the setup as you can imagine by putting furniture together, and even had to call in for assistance on an issue with a part, but the customer service was great. Very happy with this purchase and couldn't be more satisfied with the interaction between a company. 5*.

So, most people know that you get what you pay for with online ordering. Well, we decided to purchase some nicer items hoping that they would pan out. Well, it's a month later and one of our items is still being "prepared to ship". We originally emailed them after a week of nothing being sent and us not being charged and they claimed there was a "computer issue" and because they didn't have the size of one of our items they couldn't ship the other 7. Everything was shipped SEPARATELY. Talk about a flat out lie.

I ordered my daughter a futon mattress on June 13, 2017. Wayfair indicated it was shipped on June 15, 2017, at which time my credit card was charged. As of today's date, July 24, 2017, the futon mattress is still not delivered. On July 18, 2017, I made a complaint to the Better Business Bureau, I received a response from Wayfair indicating there was a mix up with the shipping and it had been sitting in the warehouse. It was supposed to be delivered today between 1-5 p.m. and now they tried stating my daughter asked for a new delivery date. WRONG!! They never contacted her. After 45 minutes worth of phone calls, the mattress was never in the warehouse and now they are doing a "dock search" to try to locate it. This is the worst experience I have ever had with a company. Never order from Wayfair!

I ordered a daybed for our patio from Wayfair. The local shipping company did not deliver as promised. The merchandise was never delivered to us. I called and requested a refund. I was told I had to wait 2-3 days until the merchandise was returned to Wayfair. It has been over a week and I have heard nothing from them. The merchandise never left the possession of their delivery carrier, yet they refuse to issue the refund. Also, they do not currently have enough customer service staff, so the choices are to wait 20+ minutes on hold to reach someone or send an email and hope to hear back in two days. Horrible.

This company is the worst. They will never be a successful business if they continue to treat their customers the way that they do now. Cancelling orders weeks after it has been placed and drilling customers as if they are the internet police. Who do you think you are? I would give them -5 stars if it is an option.

We agreed at the point that I placed the order that it would arrive Friday, Jun 16 within a timeframe of 8 AM - 12 PM. The item arrived incomplete (Bed frame without the headboard). I had already removed my previous bed from my home in preparation for my new bed delivery and am now without a functional bed for sleeping. That being said, I am a very reasonable person and understand these types of oversights may happen. I promptly called your Wayfair Business customer service line and was told that the replacement headboard would be shipped out immediately and I was content with this resolution. I was given a delivery date of June 30, 2017.

I ordered a desk and filing cabinet. Updates of shipping immediate. However, after you receive product - the problems begin. Missing parts are never replaced. I went through the website process of filing a claim of missing parts. It states they will get back with you within 48 hours. NO REPLY. Later, I received an email from Wayfair about my dissatisfaction and asking if they could resolve. When I stated I needed the missing parts the emails stopped.

Whatever you do do not plan on purchasing anything with Wayfair unless you would like to wait for your furniture for 6 months. I purchased the bedroom set and it took six months of time and 10 hours of my phone time trying to communicate with these people to get my item. They took my funds for the payment immediately and then it was not delivered for six months. The transportation division that they work with is also a joke and adds to the delays. Company doesn't care about you or your wait until you file a complaint with the Better Business Bureau.

I have ordered a pool table which was supposed to arrive 1 1/2 months ago. Paid for it but still no delivery. They keep inventing excuses even saying I had asked for a delay delivery. Crap customer services. Not serious!

Ordered platform bed in black, daughter wanted ivory. Fifteen minutes after original order called and canceled black bed and ordered the ivory bed. Representative said no problem. Cancellation, for original order, would arrive by email. Cancellation came but it was rejected. Was charged for both beds - Called, emailed company - no response. Only received an email describing how to return the item. The only problem is that the item is extremely heavy and they require me to pay for shipping. Since I canceled the order I asked them if they would pay for shipping. No reply and charge is still on my card for two beds. Contacted them several times - no response - not one.

I ordered a swing set for my grandson. I ordered it six weeks before his second birthday in an effort to ensure he would have it by his birthday. Since I ordered it so far in advance, I was diligent about checking the website to ensure an on-time delivery. Of course, the manufacturer announced a delay. I contacted Wayfair and explained the dilemma. I requested a conversation with a supervisor, and to my surprise, I got to speak to a supervisor. The supervisor, Brittany, was responsible and consistent. When she told me she would check on something and that she would call me back, she always did. She gave me her direct contact information so I did not have to contact customer service in the hopes that they would give her the message.

I spent a long period of time choosing a chest of drawers and nightstand for my dad for his assisted living. The representative finally found me one that could be delivered on or before his moving day. This was more important than the type, cost, etc. I tracked the order each day and it was on time until two days before and then all of a sudden it was a week late. I called and they said it was at local delivery but they did not have the number to call them and would call me back by the end of the day.

Place online order for bed and 2 dressers, got deal for last to dressers; Deverel 8 Drawer Dresser with Mirror. But at the end got 1 dresser in cart and had called customer rep and she said it’s only a mirror, what? I had added one thing in cart and got something else. Customer rep was rude, aggressive and she refuse to help me and I had canceled my complete order.

I ordered furniture for our new home just before we moved in. The few items showed they would be delivered before I took possession of the new house so I called Wayfair to explain my situation and ask them to delay the delivery or I could cancel the order until I took possession of the house. They assured me they would delay the delivery. Many items were delivered and left by the garage before I took possession. We had to just Leave the stuff since it was a foreclosure and we couldn't get permission to put the items inside. The coffee table was warped from the rain. They refunded that item.

We ordered both a desk chair and a writing desk from Wayfair on two different occasions. The chair arrived in a timely fashion but unfortunately was missing the majority of the parts. They refunded the cost but we had to repackage the chair and wait for pickup of the chair for two weeks which never ended up happening. Eventually the said to just throw it out!

Wayfair is the most corrupt company out there... They post items on their website, you purchase and they send you junk!!! The last 2 months, I have never been so upset, aggravated in all my life... First item was damaged, etc... What I paid for is not what I got. Lesson learned... I warn everyone, don't buy their junk products from China, or better yet other countries... They make me sick!!! I thought since I paid with my Paypal account, they would make it right, but since I can't lift over 100lbs and stuff the mattress in a tiny box, because mattress comes compressed... I'm screwed! Never again... BUYER BEWARE!!!

This is the worst ever online buying experience I had. We ordered a dining room table and 8 chairs on May 29, 2017. The standard delivery date was around 6/27 or so. Although, almost a month to just deliver a dining set was too much but we decided to wait for it. Today is July 6, 2017 and there is no information when it will deliver to us.

When ordering a product, Wayfair says "Ships by [2 days from now]!" implying the item would be arrive 2 days from now. Only after purchasing the product did they inform me the item would be delivered 4 weeks from now. When I cancelled online, they sent me a message 4 hours later saying, "Sorry, we cannot cancel this because it already shipped!" Absolutely terrible and deceptive business practice.

I ordered some bathroom tiles from Wayfair that advertised that it was from Daltile and it was polished. When I received the shipment, the tiles were not polished. I called Wayfair with the deliveryman standing right next to me and told them tiles were chipped and not polished. The representative told me that once I clean the tile, the shine will appear and I get 10% for chipped tiles... Now shame on me, I never dealt with that kind of tile so I said, "OK, we could use the chipped tiles for the edges or corners."

I ordered from Wayfair based on a recommendation from someone, now I regret it. I ordered a ton of new stuff for my apartment and the couch was my favorite piece! I went to put it together today and I'm missing both arm pieces! Two, three feet pieces are missing in order to put together this couch, do you understand how annoyed I am?! I call to get a replacement and they tell it will be here on the 12th of July!!! What type of nonsense is this?! I have to wait 12 more days because you messed up to get the rest of my couch?! All I was told in return is "We're sorry, I've already ordered your piece", **. They didn't offer half my money back, a coupon, nothing just a damn "sorry". They could rush this order if they wanted and have opted not to, this is the last time I shop with this company.

Wayfair is the worst company I have ever dealt with when it comes to honesty and scruples; they have NONE. Once the deferred time was exhausted, WayUnfair charged my husband and I double in interest. Buyers BEWARE. We paid more than our monthly charges, yet that was not accounted towards our deferred payments. WayUnfair's excuse was that the interest charges were calculated daily and that the extra was routed toward the daily interest and not the deferred. How stupid can this be??? WayUnfair will never get another dime from this household.

I ordered patio chairs from Wayfair with delivery estimated 1 week. No chairs ever came. I called and found out they were out of stock and on backorder. Was told I should have received notice, but didn't. Frustrating, but promised delivery in 3 more weeks. That seems a bit long, but I waited. Guess what? No chairs in 3 weeks. I call AGAIN. The rep tells me she has to call the warehouse to check as to why this has not been shipped. Gets back on the phone and says the warehouse is not answering their phone and she will have to email them and get back with me. Will take another day just to get a status. Seriously? I can't get information on whether I will ever receive this purchase. Interestingly, after my online chat I received a Wayfair survey - which I promptly filled out to tell them how unsatisfied I was - and the survey would not go through - a system error! Perfect set up so you don't receive feedback.

I bought 4 small pictures from Wayfair weight 22 pounds. Wayfair packed these pictures in a very large over-sized box and said it had to be shipped through a freight company because it was too large for UPS. The pictures were not what I expected. I called to return the pictures and was told I would not be refunded the $160.00 freight charges. So basically I paid $160 for nothing. I asked if I could repack the pictures in a smaller box and send UPS. They responded no. I will never shop Wayfair or Josh & Main again. What terrible customer service and deceptive practices.

We were told that the bunk bed was ready to be delivered at a nearby warehouse. It was promised today, two weeks later, that but it hasn't arrived. I have received nothing from them explaining the late delivery. I reminded them of it just now by email and wonder when we will see it. I kind of wish l hadn't ordered it now. I grade it a failure because we don't know what to do about this. I have read other reviews that make our problem seem mild. I have to wonder if all the hype contains falsehoods all the way through... More to come.