Wayfair Reviews

I normally never write reviews for companies, but I just have seen so many bad reviews for Wayfair so I wanted to shed some light on my own experience! I had ordered a sofa/futon from them, and about 8 hours later decided to cancel my order. However, the order was already being processed by the time I had cancelled. When I reached out to customer service, they were super friendly and assured me that even though it had already been shipped, since I reached out to them soon after ordering they will pay for the shipping return fees back! I was so happy because I had read some people had other experiences with this that did not go as well. I will definitely be shopping at Wayfair in the future because of how nice they were about returning the futon!

I kept seeing Wayfair ads and beyond wondering why someone would buy a couch sight-unseen without touching the fabric or sitting in it to determine firmness and sitting comfort, I thought I wonder about the value of their decorator items. At the end of one commercial I saw the perfect teal ceramic colander that I had been searching for. Great for the kitchen in my Palm Springs mid-century modern house! However, I'm glad I did some quick price comparisons before buying it at Wayfair. At various Amazon retailers this exact same name brand colander in teal ran for about 25 to 37 bucks and at Wayfair here's the cut and paste: Calypso Basics 5 Qt. Colander. See More by Reston Lloyd. $45.99 plus shipping and tax: $55.00 (shipping wasn't free because this one item was under $49 total).

I placed multiple orders on Wayfair a while ago and everything were supposed to arrive by today yet only less than half arrived. One order was shipped much earlier than scheduled which luckily my apartment stored it for me otherwise I wouldn't have anywhere to put it. The second order I placed kept getting delayed which made me decided to cancel the whole order and placed a new one, for make sure it arrives on time I paid for express shipping only to find out that the warehouse hasn't even ship the item yet and I placed the order on Friday! Because the furnitures are heavy I hired movers to help move them upstairs and now it can't be done anymore since some of the pieces are not even shipped yet. I'm disappointed with this experience and I won't consider Wayfair in future anymore. The problems and stress it caused is not worth the saving of money.

We ordered our sofa set on 16th June, shipment starred 20th June. After 21 days I got sofa set today and what you got is chaise piece missing. We are calling them but they are least concern and saying that it's out of stock so we have to wait 2 more weeks to get chaise. Can't imagine how they are dealing their service. If it was out of stock why they booked order. Please think 1000 times before ordering from this company. They real don't care customer satisfaction. They just follow computer.

I will never ever order from Wayfair again. I bought a bed on May 26. It shipped May 31. Tracking information said it would get to delivery agent on or before June 20. HMM considering it's coming from Illinois and I live in NW Pennsylvania that seems like a long time, but whatever I had accepted the snail delivery. Then on or about June 6 I see an update that it was to get to the local delivery agent on or before June 12. Oh boy I was excited and thought I better get busy. I want to paint and install new carpet in the bedroom. I sell my old bed clean out the room paint put in the new rug and on June 12th there wasn't any notice that it had arrived on the 13th no updates to the site on the 14th still no updates so here I go talking to customer service trying to find out something about my bed.

After carefully choosing all the items I wanted to redecorate my living room, I applied for a Wayfair credit card. After placing the order, several of the items became out of stock. When I went to order different items, the credit card was declined, even though I was well below the credit limit. The response from customer service: the initial order amount is still "pending" on the card, making the "available credit" equal zero. The pending amount won't be removed until December!! That would be 5 months I would have to wait to finish redecorating! If they don't resolve it, I'm going to attempt to return all items and cancel the credit card (I haven't assembled any of the items yet). Very disappointing!

I own rental properties that I rent to students. I've ordered several pieces of furniture from Wayfair and have been very pleased with the results. I did receive a mattress from them that was not the correct firmness, and it was no problem for them to send me out the correct one. As someone else pointed out, like everything else, you need to do your homework before you buy: verify how the furniture will fit in your home, read the reviews, etc.

Absolutely the worst customer service I've ever dealt with in my entire life. Extremely rude and nasty and full of lies. They guarantee in home in room delivery on a certain day and then they tell you after you take a day off work you have to wait till the next day. Then they say it will be here Monday and on Monday then they say Tuesday. Absolutely the worst delivery system ever. The worst customer service the worst communication and on top of that the furniture is extremely cheap and shoddily made.

I ordered knobs and pulls for my newly renovated kitchen, which came to about $300.00. The bubble knobs were nice and I decided to keep them. The pulls were a weird plastic metal thing and cheap looking so I choose to return those. One big problem with Wayfair is things look great in the pics but cheap and crappy when you get them. To top it off they charge me more than a third of the selling price to return them. I feel like they lure you in with great looking items and free shipping but the quality just isn't there. I ordered a couple pieces of furniture as well and it was the same with one piece. One was awesome and the other was just chintzy. My advice, pay close attention to the descriptions. If they are vague and don't state all materials used, pass.

I cannot understand all the complaints. I have been ordering items from Wayfair for a few years and never had a problem with the ordering, delivery or quality of the products. Maybe it depends on who is handling the order. So far we have been pleased with everything.

Just wanted to add a counter review to all the negative reviews. Disclaimer: I have no association with Wayfair whatsoever, just a regular consumer who loves to shop online. This is just my two cents... take it or leave it. I have ordered a multitude of products from Wayfair, from furniture to garden/patio items to artwork to kitchen items, etc. you name it. And whenever I have had an issue with a missing a part or something dinged in shipping, I have received full refunds/replacement or significant discounts.

Placed an order for a make up vanity over a month ago. It arrived missing the entire top part. Contacted Wayfair CS. They assured me they will look into it. After contacting them 3 more times on June 22nd (3 weeks after the initial contact) they finally sent me a confirmation with tracking of the replacement part which was due to arrive June 26th. Called June 28th and was told it might arrive around July 8th. The item is heavy and upstairs in my bathroom. To return I would have to bring the parts that are there back down repackage it for return. At first thought it would be easier to get the missing part. Terrible customer service. Never delay with anything that awful. Just blatant disrespect for the consumer.

This review is for my family who purchased a leather recliner from Wayfair that was made by Nobel House. The chair looked good but the construction was horrible inside. The side of the chair started separating and falling off when a older family member sat in it. The chair was 2 years old and old used for sitting in a family room. We called Wayfair and Wayfair automatically said contact Nobel House... no one offered any assistance and they had spent $375.

I have ordered and have had NO real problems but I have noticed LATELY that their stock is not kept up or they are playing 'bait and switch'. I have ordered things like chandeliers and various remodeling items for my home. First, most of the stuff on their website is so 'picked over' the items with the best prices are always 'out of stock'. I recently ordered a light fixture with current stock. 3 days later I get the email - 'your item is out of stock'. After spending literally hours combing through the website I have decided I would pay a little more somewhere else and know when I place an order it will be filled. I don't want to waste my time only to be told "yeah pick out something else" for twice the price. I think if they advertise an item and it's IN STOCK I should get that price when it is restocked. I always read on the site - "the price may change when restocked". Sounds fishy to me.

As a first time buyer from Wayfair, I'm disappointed and I should have read the reviews prior to making a purchase. I ordered a coffee table which was packaged really well. However upon opening up the box, the base of the coffee table was split in half. There is no way I'll be able to put this thing together without a steady base. I tried contacting customer service during their scheduled hours and had no answer. This really ruined the experience for me and quite honestly, it's only a matter of time before Amazon put you guys out of business as well.

I ordered a Kitchen Pantry from Wayfair, it shipped the same day and arrived in two days. There were missing parts, that forced the professional installer to pile the parts in my kitchen. I contacted Wayfair and the best they could offer was shipping their missing parts in three weeks. When they have your money, the service is ZERO. I recommend you use any other vendor. And when you read the other comments about Wayfair, you will be further warned!

After waiting for a month for my patio furniture, they tell me that it is lost from the truck. They never contacted me by phone or email telling me of the problem. This was after assuring me that they would contact me. I had to call them to get the information. I was assured that the lack of confirmation was unusual but I doubt their veracity. They had my money for the month so I thought they should give me the interest that they gained using my money. But of course they refused. Customer Relations stink.

After spending Days deciding which Area Rug(s) we wanted to purchase, we finally got online to place our order. Got our confirmation and 10 seconds later, got notice that the order was Cancelled. I called - they said it was because my Shipping address is different than my Billing address. This is True - I have a seasonal home and the rest of the time we are in the RV... So we use a mail service address for our Billing issues. NOBODY has ever had a problem with this. SO, I was advised to wait until my credit was issued on my card from them, and try again.

I love Wayfair -- never had a problem with the Canadian site. In the past month I've ordered 4 items for my house, ranging from 2 chairs to 28 cabinet handles. With the first 3 orders, everything arrived on time in mint condition. Great prices and great convenience. With my 4th order, the drilled holes in the pulls were not quite as advertised so I could not use them. I made a phone call, an engaged human voice answered, and my refund/return was processed in a matter of minutes. I see that a few people have been disappointed by Wayfair but I wanted to write that my experience has been uniformly excellent.

I wish I could give Wayfair zero stars. I'm a first time buyer and it will most definitely be the last. Do not waste your time or money. I am redoing my living room. I ordered a sleeper sectional and an accent chair. Spent almost 2 thousand dollars. When the sleeper sectional was delivered, only half of it showed up. The delivery guys were less than helpful and also very rude. I called to report that only half of it was delivered. After numerous phone calls and emails for 2 weeks now, the problem is still not resolved.

Why my order was cancel after 2 day. I bought in this store 3 times and now I have a terrible experience. I wanna my item. Please, send me a dining set. You can't sell a item if you don´t have in stock. It is a disappoint. I hope you solve my problem and send me a stuff. See the answer the customer service: "I am so sorry that your order has been canceled. The Brayden Studio Ginsburg 7 piece Dining Set is currently out of stock at the clearance price. I am very sorry for the confusion. I am more than happy to help you find another dining set that will be perfect for you though. What about this set stuck out to you? I look forward to hearing back from you. Please let me know if you have any other questions or concerns. Thank you for shopping with Wayfair.com."

I’ve purchased 11 products from the Canadian Wayfair website. In two instances I’ve had what I would term as minor issues. One product was dented when we received it and a brand new replacements was shipped in 24 hours. The second product broke the first time I used it. (Poorly constructed welds broke). I provided a couple of pictures and had my money refunded within 24 hours. I received confirmations automatically and then a personally written note apologizing within hours. The refund was deposited immediately to my account, amazing.

First time customer. Ordered a console, and a matching coffee table & two end tables. Order notification stated 2 items shipped... but the quantity for the shipped order says the coffee table AND both end tables shipped (3 items). I only get one end table upon delivery so I call & politely complain. They arrange to ship me another one and give me a 10% refund on the two end tables. I'm like ok, that's not ideal but it's acceptable. I thought "at least they have decent customer service". The very next day I get an email saying it's back-ordered.

When shopping online for a file cabinet, I clicked on a link for Wayfair. Their webpage shows up, however there is a sign-up window right in the middle of the page. I was not able to even view any products without providing them with my email. But, of course, it says I can opt-out at any time. So, after reading some of the other reviews about Wayfair, this was probably a blessing in disguise. I won't shop at Wayfair.

Ordered two end tables and a dresser. Were to be delivered on the 14th of June (originally they said the 6th... then the 18th... then the 14th). Came home Wednesday to find the end tables near my front door (one on its side and the other upside down). Luckily there was no damage inside. However, the tops of the tables had stains... what looked like someone had accidentally had turpentine on a dust rag.

We bought this spa from Wayfair 4/21/18 Mallorca 5 person spa. The first problem we run into was that when we bought a liner for our pool from Amazon is was actually sold by Wayfair so they gave us a tracking number for the spa which turned out to be the pool liner. After numerous calls to FedEx and Wayfair we figured out they gave two items the same tracking number. The spa was not even shipped till two weeks later. We paid extra for white glove delivery, which turned out the company what was going to deliver only sends 1 driver and they don’t set it up. Which after a call to Wayfair they reimburse the amount for the white glove shipping.

Wayfair has excellent customer service. I never had a problem with any order. If anything was damaged they would give me a full refund or replacement. But this time I ordered a coffee table it had two cracks in right away. They told me they will give me a refund which is excellent. But the only problem I have is I wanted to order another one but it is out of stock until August, and then it will take almost a month or more for it to get delivered. So they will be picking up the defective one and now I am here with no coffee table.

I purchased a glass table for an event that was scheduled to occur about 8 days later. I confirmed the shipping date and delivery options would ensure receipt in time for the event. FedEx first delayed the shipment and then managed to break the glass. There was still time to ship a replacement overnight and FedEx was willing to ship overnight at no extra cost. But, Wayfair simply gave me the middle finger and refused to ship the replacement out of sequence. Don't rely on Wayfair for anything you need by a specific date because they literally don't care.

The Wayfair system accepted my new shipping address when I placed the order, but changed it on its own after I did my part... correctly. Customers are held responsible for the negligence of your system? Wayfair says it’s too late because the beds are already being shipped to the address THEY entered. I have no way to get them and have to pay a return fee if I could get them? Situation is that I just bought beds for another family and I have to accept that!?!? Their system made the error not the customer.

I placed an order on May 27 2018. Got confirmation and an ETA on June 3. I noticed money was put back in my account. Called WAYFAIR then was told product is in back order, never had in stock. Was told to just cancel if I don't want to wait SO I did. Never will buy anything from this company - I asked why was it posted and confirmation was sent. Was told have to see how backed up on item - guess what? I was only person ordering so none was being held because they simply did not have.

Slowest shipping I've ever seen. Took two weeks(!!!) for the item to be shipped and even then arrived 3 days after estimated arrival time, so over 3 weeks from purchase time. For the price, not worth it considering how many online retailers are so much quicker (and not just Amazon).

I am totally disgusted with my Wayfair experience. I have purchased THOUSANDS of dollars of Wayfair product over the last several years. I purchased multiple items on May 9th 2018. Of that order, I was subsequently sent a cancellation of one item, with absolutely no explanation why. My order arrived. When I went to order more items for a spec home I was staging, my Wayfair card was denied. After some research, I discovered that I was double billed for my previous order, which was over 2K. I spoke to the Wayfair card services, and was told multiple times that their hands were tied, that the Wayfair finance department had to remove the extra charge.

We have ordered so many pieces of furniture and have LOVED the quality, price and free shipping. I ordered a huge bed frame and accidentally sent it to my son's old address on the other side of the country! Even with being totally my fault, they sent me out a new one and picked up the other bed without charging me anything. I am a fan and a loyal customer for life! Highly recommend this company!

Purchased a lingerie chest. Wayfair advised that the delivery would take 3 1/2 weeks... an unacceptable timeline. When the delivery was finally made it was left with the large boxed furniture upside down by the delivery person making it difficult for an elderly couple to unbox and place the heavy piece of furniture right side up. Additionally, on the day of the scheduled delivery they advised that it would occur between 1 pm - 5 pm. It arrived at 6:30 pm. No call, no text to advise of the delay... And their delivery office closes at 5 pm, so we were unable to reach anyone for a status report.

Last spring, we decided to re-do the living room. It began with the need to replace our hulk of an entertainment center. I decided to give Wayfair a try. We chose a media center piece at a good price and with free delivery. It arrived quickly and that night we tried to put it together. The instructions were simple to follow, but one primary piece was severely damaged. I called Wayfair and they insisted on sending out another complete unit rather than just the damaged piece. The second unit had damage. They sent a third unit, which had problems with the finish. Between the three shipments, we were able to craft one complete piece.

Very dissatisfied! The description claims the the vanity is solid birch wood when it is actually MDF (medium density fibreboard). MDF is a fraction of the price of solid wood and absorbs moisture. The description is completely incorrect and false advertising. I would have never spent over $1000 on a vanity that wasn't solid wood. The same product can be purchased at another retailer for $200. If you are looking for a bathroom vanity that is solid wood and is going to resist moisture then this is NOT the one to buy. After my review posted Wayfair changed the product details saying that the vanity base is made from manufactured wood when in fact the ENTIRE vanity is made from manufactured wood. I took a photo before they had a chance to change it. (photos attached)

I would encourage other shoppers NOT to use Wayfair for purchasing furniture. They do have a great product range and their customer service people are well trained. However, I think they use unfair practices when dealing with customers. I have ordered through them 2 items and made payment via their website but then they told me after payment had been taken that they need authorization from my bank in order to process the order. This happened to me a few times. I spoke to their customer services based in Ireland and apparently they do this for about 10% of their customers, apparently for security reasons. I asked them why they didn't do the bank authorization as part of online transaction like all other big retailers and they didn't provide a clear answer. This is standard capability for online transactions and there is no reason why Wayfair shouldn't do the same which is fairer and more straightforward for customers.

After 20 days of waiting for a delivery, with an initial promise date of <9 days I eventually was forced to cancel my order. As orders are through 3rd party retailers, using 3rd party delivery companies, the order tracking is useless, and the Wayfair staff (nice as they are) have no immediate information to hand, and no influence on your delivery. I will never order from them again, and recommend others not to either. I also recommend the nice staff to get a job elsewhere!

I will never buy from Wayfair again. I bought a 10 piece patio set, paid an extra $100 for full assembly and box take away. They arrived later than their scheduled window then said they didn't have time to do assembly so weren't going to do it. Didn't I pay for this service? I have had far better service from other companies that don't mess up their deliveries this way. I will never buy from Wayfair again and if I could give negative stars I could. The customer service agent who called was extremely unhelpful and hung up on me.

I bought a patio set from Wayfair. After browsing a couple hours later I found a different set I wanted to order instead. I looked to see if their cancellation policy would allow this. I would have been fine if they had a no refund policy, but it states that you can cancel items if they haven't already shipped. My order wasn't supposed to ship for another week. I submitted my cancellation about 10 hours after my initial purchase and I received an email saying they received my request and someone would get back to me to confirm whether or not it was possible. I thought that was odd because I'm guessing it's all processed by computers and it should be easy for their system to tell whether a product has shipped yet and whether a cancellation is possible.

I ordered a credenza desk and writing desk for $1800. I ordered it so it would come in on time. I am going to be a home based agent for a National Company and need the products I ORDERED. I have the writing desk but not the credenza. It was suppose to be 5/15/18 it would be delivers. It is now 5/18/18 and their customer service could only tell me that they can't help because of the shipper. What kind of service is this. This is crap.

I ordered a sectional (open box) for less than half the original price. I called first to confirm, as it seemed low to me, even for open box. I was told by the rep that it was correct - she even confirmed with a supervisor that it was indeed for the sectional, no other product in that particular set (and there isn't anything else anyway, aside from a chair and an ottoman). It arrived 3 WEEKS later (ridiculous) and in the meantime we had gotten rid of our old living room furniture. From there it really went downhill.

First time buying on Wayfair... probably last. Got myself a 5 pieces patio set but only got the table, they didn't know where the 4 chairs went so I waited 2 weeks for them. When they got here, only one man was working so I had to help him with the heavy box, I open the box and the 4 chairs had bended feet, looking at the box you could easily see what happen. They were not protected at all in that box. Very disappointed and I will not use this store anymore because it was VERY LONG to get the issue settle when I called and they simply didn't seem to care about their customers. I tried, but won't be fool again!

My first experience with this company will certainly be my last. I ordered 2 chairs at a specific sale price. The items were delivered. I received an invoice with the items, but without, the price listed. I received an e-mail notification. I received my bill, 37 days later, listing the regular price for the chairs, plus no 20% discount for 1st time order, as was promised. When I called to dispute, I was told no such record could be found, but they could give me a 10% discount on a future order. Well, no thank you. I will never do business with a company who practices bait & switch tactics.

I used Wayfair first in January 2017 to order tile. After my order just never showed up I called them. After lots of communication, the person discovered that for some reason the order had been "refused" at the loading dock in Austin. She didn't know why that would have been but said it's usually because it was damaged. It had been refused approximately 1 week prior to me calling but I was never notified that that is why it wasn't delivered. Nothing had been done about it. I had already waited a few weeks to get the order so now was behind. I ended up canceling the order and getting the tile through another site.

I purchased a Nature 4 ft x 8 ft D Lean-To Greenhouse from Wayfair and found the same greenhouse $200 less and Wayfair does not price match or even care if you found it cheaper. Shop before you buy anything from Wayfair as you will pay more from them. I will never purchase another item from Wayfair and I will make sure everyone I know is aware of the pricing.

Ordering 4 wicker dining room chairs was my first experience with Wayfair and I give the experience 5 Stars. Chairs were delivered to my door within a week of ordering (I live in Gig Harbor, WA). One of the chairs was not quite symmetrical, I contacted Wayfair, uploaded a photo and within an hour I was contacted and a new chair was on the way. I didn't have to return the defective chair... This process was easier than if I had purchased locally. I will do business again with Wayfair. I know all experiences online can't be perfect but Wayfair worked for me.

I ordered 4 bar stools and one of them came damaged. I emailed Wayfair with the details and received a phone call back from them almost immediately (That's great service). It took 5 minutes from the time I sent the email to have a replacement stool on the way. I will definitely order from Wayfair again. Friendly, no hassle, problem solved. :)

The service was very bad to non-existent right from the beginning. We ordered over $3K in product, and it took forever to get a response. Then we required an invoice in order to cut them a cheque. It took over a month to receive it. Once they received our cheque the product was to be delivered within 20 days, making it due the end of April. After several emails and phone calls, speaking to supervisors, we finally received our order May 8th. We haven't taken them out of the boxes to put them together yet, but we're expecting everything to be fine. Was delivered by Purolator, one box was broken. Hoping nothing inside was damaged. We are a business, and we would never run our business in such a non-efficient way. We won't be placing any future orders.

I ordered a table last year (2017) only to receive a pedestal and be charged $90.00. I asked the FedEx person where was the table and he told me they (Wayfair) only sent this one item. No table. The item was a medium size box. I immediately gave it back to him. Then I ordered another dining room table which was an Open Box item ($75) and received a table and the legs to the table, no pedestal. They charged me for it. They then removed the charge. Later re-billing me.

Shopping on Amazon, Wayfair, Staples are always easy to explore and order with excellent tracking information. Wayfair has no shipping charges and highly efficient & timely. Great customer service.

Wayfair made the mistake, I did not, however my 3-year-old son is the one suffering the consequences. I am sorry you falsely advertised the whole bunk bed for the price of an accessory kit, but I purchased what you advertised. I understand you have terms to protect you from these types of errors but this is just poor service, poor taste, and ethically misled. You should honor this price, no matter the loss. I am in sales too, and if I make a mistake in pricing, I honor it even though I have same T&Cs protecting me as you do. That is just good business and good customer service. I even did my due diligence as a consumer on this product and called you before purchasing to verify the product and price. So not only did you falsely advertise the product/price, a Wayfair employee confirmed and verified it. I called on 4/26/18 to verify the product and price, and your CSR confirmed it.

I do most of my shopping at Wayfair dot-com. I used to go to Overstock but I do not think that they carry the inventory that Wayfair does and the inventory that I like. I have shopped quite a bit on Amazon and although people seem to love Amazon, I am not crazy about them and I definitely have been suckered into buying things and then found out that the seller is in China and I don't receive it for a month and a half if I receive it at all. For that reason I do not buy anymore on Amazon as I do not want any more Chinese crap. Wayfair is very good about their products and although I'm sure a lot of them are made in China they do not ship them from China which is very important to me. I have purchased quite a few items on Wayfair and I'm extremely happy with the ordering process and their returns if I should do one.

I made two separate purchases both for overall for over $500.00 each which qualified me for Zero interest. When I noticed I was being charged interest I looked at my bill and they had shipped the items separately and made the error to split the charges. This caused them to charge me interest on a NO INTEREST purchases. I called and was assured it would be handled since they made the mistake breaking the bills apart. Then I get a letter saying, since I didn't notify them in 60 days of THEIR ERROR, not MINE they would continue to charge me interest at over 24% on the purchases.

I ordered a bed which came in two boxes. I also paid extra for assembly. The first box came, the second didn't. I called and they tracked it and UPS had lost it. They said they would expedite a second box to me. A few days later I got an email from Wayfair saying the second box was ordered and would ship in 2 weeks and be delivered in 3-4 weeks. How is this expedited? I have had to reschedule the assemblers twice already. I have a huge box sitting in my hallway (the first box that actually arrived). I called Wayfair back several times, and got ZERO answers or help. They were so friendly on the phone the first time, then wouldn't even help me after that. I also ordered a couch with an estimated delivery date that came and went days ago, and no word on when it's arriving. The estimated date still says the past date. Ridiculous and frustrating. Not ordering from them ever again.

I placed an order in October 2017 for a custom fabric wall hugger recliner from their website. They sent the wrong chair to us and promised to get the correct one. Eight months later - no chair and tons of excuses in the meantime (I have all of it in writing in the form of 35+ emails back and forth to Wayfair). They would tell me that my replacement chair was shipped, then a few days later tell me it was on backorder or was 'being' shipped. Constantly contradicting the previous emails to me. They even tried to tell me the chair wasn't available from the manufacturer even though I went to the manufacturer's website and it still showed it was available. They have done nothing but lie to me all this time.

Bought a nice office chair back in October 2017. Requested white glove assembly. They sent two chairs and supplied UPS pick up for the one that was sent in error. I paid online as they gave me a Wayfair credit card from Comenity. My credit rating being excellent I am offered cards all the time. I paid the total balance, then continued to get emails stating the balance wasn't paid. Called them in January after emailing two or three times that acct balance was zero. Found that they had rebilled for the chair in December! They also added large late charges. Customer service took my complaint and credited full amt. Not happy for long when collection calls started. I called customer service and was told I bought two and paid for one. At this point the balance had been cleared twice and rebilled three times. With late changes my current balance is $194... Chair was $97 and the rest their late charges. Terrible service.

I ordered a curio from Wayfair. The tech set it up. Notice a strip. He called and sent on a picture. I called on Thursday, customer service returned the call. Refund in my account on Monday. No problems and no disagreements. Good customer service.

Shopping online makes it easier and safer than to go out in public. No germs, no sick people and not getting robbed or beaten. It's easy to not go in crowds or wait in line to check out. You can stay in warm place and browse without being rushed. The check out is easy and some things are cheaper online than a store.

I will never ever come back to this website again. I placed my order for 4 times, spent more than 2 hours on the phone with them, including talking with their supervisor. They cannot ship my order to my new apartment, as they said it is different with my shipping address. WTF? I am remodeling my new apartment. That's why I need to buy things from Wayfair. After 2 days suffering, they cannot do anything about it. Totalling waste my time, this website sucks!!!

Wow...so I placed an almost $400.00 order on Wayfair for the 1st time. It was a double dresser, and 3 (3) drawer dressers. 1st off I only received the double dresser within a decent time. Then 2 white 3 drawer dressers were supposed to ship and never shipped. They kept putting them on back order. This was February 28, 2018. Because of them being on backorder it kept messing with my bank account, taking the money out then putting it back in so I called to cancel because after a month of dealing with it I decided it was ridiculous. I wanted to cancel the 3rd dresser which was gray but was told I could not because it had shipped already.

I ordered a set of Malibu Teak Patio furniture that I thought was really nice. The price seemed fair compared to other companies. After ordering, they let me know that it would take several weeks to deliver, which was okay since I just moved into a new house. About a week before delivery, they called to say there was a small chip in one of the chair legs. They offered to replace that chair, so I agreed with their plan. After delivery, I found that 3 out of 6 pieces were damaged pretty badly. They agreed to replace the whole set, but the delivery company just couldn't seem to make a delivery. I finally just called and cancelled and asked for a refund. Poor follow through by the delivery partner, and poor quality furniture.

First off the reviews they have on their website are all fabricated. I tried submitting a review along with pictures and it never appeared on the web page. So that to me says that they make up all the reviews themselves. We ordered a bed and it was a decent priced bed. It arrived and the side rails of the bed frame were so damaged from being smashed on the ends that we couldn't even hook it into the headboard. The paint was chipped and cracked. I contacted the customer service line and was assured they would send out new bed rails, although not happy that we had to wait another long length of time, after we waited a month for the first part. I was told I could donate the side rails. Thanks. So in other words I have to pay to have them dropped off at the dump.

My first purchase from Wayfair arrived with literally every piece being damaged, chunks of wood missing and the finishing peeling off, they were quick to send a replacement. But with disappointment the exact same damage was on this one. I will never be ordering from Wayfair again.

In the past week I’ve ordered from Wayfair and I’m very disappointed in the quality of service. It takes days to ship out one item and almost waiting for my laundry hamper to be shipped out I’m told it’s been back ordered. So I’ve cancelled and ordered on Amazon instead. For the same price, actually cheaper I was able to get a double hamper and fast two day shipping. I will not be ordering from this website unless they can fix these issues.

Every single I have ever bought from Wayfair has tore up prior to a year's use. I bought a sectional and the legs popped off within 4 months, after 6 months the entire back of the sofa collapsed. I did not purchase the warranty so I had to toss the furniture within a year. The Salvation Army even declined taking it. I also purchased a dinette table at the same time I purchased the sectional. It too, has started showing visible signs of wear and tear with tons of scratches on it. I will never buy anything from them again. While the furniture looks nice in the store, the quality fades within months.

Initially buying a sectional from Wayfair, my order gets canceled three days after my order. I try again to order another sectional on March 30 with expectations of it being shipped April 3. Fast forward to April 9 after reassurance from Wayfair that the second couch is delayed due to bad weather, my second order was again canceled with no explanation. Three weeks and still couchless in my new house. I'll definitely avoid this company like the plague and warn others about such bad business practice.

Getting ready to move, I found just what I needed for my new apartment on Wayfair and placed my first order for 10 items with them. This was in February and it's now April and I've still only received 2 items, one a large cabinet which I paid $30 shipping for. Everything else was with Wayfair's free shipping which I thought after seeing the TV commercials would be a wonderful thing - ha was I wrong! The first letdown was in finding out that my order wasn't going to be treated as an entity in itself to be delivered as one shipment with care, but instead as a series of 10 different tracking numbers with all the items seemingly floating around different shipping places that I was supposed to have a job as a customer tracking on my online Wayfair account.

I purchased an item online that was sale for $800. However, I saw that there was an option to buy the same returned item for considerable less. Saving over $600. So I made the purchase. The next couple of days I checked its inventory online and they were still selling the same item. When it came for time to ship the item, they simply sent me an email for cancellation that it was not longer in stock! What a SCAM.

I purchased a 3 piece table set. A coffee table and 2 end tables. I was redecorating for Easter holiday and just sold my old ones. But as we was assembling the coffee table we was missing one of the legs. I contacted Wayfair and I was told their records show I only ordered end tables. When that was finally straightened out and I told them about the missing leg, the man at Wayfair didn't seem concern. He didn't ask no questions. He said the leg would be delivered on April 6th and I would get a tracking number. Needless to say I still don't have the leg and I didn't receive a tracking number and when we contacted them again today we was told that they tried to contact us for more info. Huh strange. They never tried through an email or text or voicemail. I got nothing.

Ordered a sofa set, delivered as scheduled but the dimensions were not as stated. Returned it and had to ask for full refund as they tried to deduct the shipping charges. They only offer store credit unless you are willing to pack up the sofa set and deliver to a destination of their choice. Insane. So I took the credit. Ordered second sofa set. Reviewed the dimensions and double checked with customer service on the dimensions by using the "ask a question" tab. Customer service verified that the dimensions were accurate.

My partner ordered a suite. It arrived and required drilling and handyman work to fit legs. This was not detailed in any of the advertising. Wayfair have now promised, 3 times, to have somebody call to drill holes and attach legs. Nobody arrives. The company they use say Wayfair never submitted the order, Wayfair say the company they use didn’t schedule the call, (despite a date). The company also make returns extremely difficult, if not impossible, and costly if you do want to return or quality purchases. Terrible company.

I wanted to purchase the Hans Chair from the dwellstudio.com website and called to find out how much it would cost to return the chair. The most I could get, after speaking with a rep is that it would cost around $120, but that could change based on several factors. I asked at what point in the purchasing process I can find out an exact amount and I was told that only AFTER I purchase it, once they know what area I am located in and how many chairs I would purchase, can they give me an exact amount.

I have ordered two items from Wayfair/Joss & Main in the past four months, and in both cases the wrong item was delivered. In the first case, they did eventually delivery the correct sofa (which is beautiful), but after several weeks we are STILL waiting for the wrong sofa set to be picked up. Wayfair refunded me $100 for the aggravation, so I thought I'd give them another chance and ordered a light for the kitchen island. A box arrived yesterday containing completely the wrong light. Front-end customer service and products are great, but the warehouse and delivery system, at least here in metro Atlanta, is incompetent to the point that it doesn't make any sense to order from Wayfair and its associated companies.

I ordered this desk (U Shaped Desk) on March 6th expecting a quick delivery (based on their TV commercials). When I checked the status, it was delayed. It took a week for it to get from Canada to Illinois, where it sat for a week. I called and was told because it was heavy it would take longer and there was a delay. It was expected to be in Florida by April 7th. When I said: “Unacceptable”: I was told that to cancel the order would cost $330.00 (half the cost of the desk).

I just read where you threatened to pull your advertising from Laura Ingraham. You have that right and I have the right to NEVER buy anything from you again. You are a bunch of cowards allowing a punk kid to make you dive for cover. Sick.

I recently ordered the Whyalla upholstered platform bed in grey (I bought it in full size). The material is great and the bed is very nice, but the color is way off. Unfortunately, it is actually dark grey in color, with a green hue. In the pictures provided, the grey color is supposed to be a light grey. This is the only peeve of mine, otherwise this bed is very nice.

I recently ordered 2 twin size quilts from Wayfair. I paid with 3 gift cards. After I got off the phone they called me back that they had an issue with one of the cards. I read them the number again and they confirmed that the order was placed. I checked a few days later and my order was on hold. When I called, they said it was put on hold because of the issue with the card which had been resolved. They wanted to now charge me for express shipping when I clearly had ordered in enough time to receive the order before I left on vacation. They could not resolve the hold issue and had to refund my month onto my gift cards. It took me several days to resolve this and luckily for me I still had the gift cards otherwise I wouldn't have been able to get my refund. I will never use them again.

Don’t purchase anything from Wayfair or their affiliate partner Leisure Product Inc. Save your time, money, & sanity! I purchased a 5 person spa in 2015, by 2016 the water pump had already worn out. The waterfall feature on the spa also leaked within the first few months. They have service people that try to walk you through the repairs yourself over the phone, that is the extent of their warranty service. The good news is the waterfall feature no longer leaks, it also no longer works. The solutions was to shut off the feature. If you are lucky, they will give you a 30% discount on buying another crappy part that will break again. I am now on my third water pump in 3 years, not a single one was covered under the warranty.

I called to return a king size bed that’s too big for a king size mattress & I’m told I (an expecting mother) have to unassemble & pay for the return! Terrible customer service! You just lost a regular customer!

I got a call from my bank that there was another charge on my card, other than my order and they asked me if I ordered more items from Wayfair. My answer was no; I didn't. They overcharged me. In one day I had so many transactions on my card by Wayfair (five - they are charging and returning and charging again with different amounts), what I don't understand is how was they able to charge without my approval (I had to block my card). At the end of the day, after I cancelled my order, they still owe me more than 2500 CAD. I just hope I will get my money back. Hopefully my bank will resolve the dispute. This is not a trustworthy company.

We ordered a coffee table and a rug. The coffee table came first, we paid $400 for it, reading reviews we thought it was a great fit. If I could put a negative star I would! The quality of the table was absolute garbage (see attached pictures)! It had excess paint all over it, all corners were chipped and there were scrapes everywhere. It was not due to shipping as it was heavily package and secured! I would not keep this table if it was for free! We will never be buying again, we are cancelling all other things ordered, and returning the table! Stay away and save yourself the hassle!

My item did arrive on time and seemed undamaged. When assembling I noticed I was missing the bolts that attach the headboard to the bed. On my first call the guy said he would send me a hardware pack. I did receive it but still no bolts. On my second call the woman on the other end didn’t understand what I was telling her. She transferred me to someone else who seemed to understand what I needed. She really did try. She said they would have to send me a new headboard. Seemed a bit much for some bolts but okay.

Macedon Convertible Sofa by Latitude Run - I ordered this sofa on the 4th of March. They gave delivery date of March 14. On March 13 when I contact them to finalize the time of delivery, I'm told that my order was cancelled and they're sorry they couldn't inform me. However their TEAM is working on it and they will let me know after 24 hours. (Great teamwork - I guess). Imagine if I hadn't called them today, I'd be on hold the whole day tomorrow waiting for delivery and team is still considering my case. (:

I ordered the Florine Vanity. The vanity is nice, but it was missing a leg. We are still waiting for a replacement leg. I am very disappointed as I was anxious to get my room organized before our weekend guests arrived... I hope the replacement leg arrives soon...

I have nothing to gain or lose. There's no vendetta, there's absolutely nothing I want or need from anyone for me to lie about. The decision is yours; decided whether you want to be part of a better world, and helping one another is a good start. It is my duty to report scam for what they are. Please note: companies are in business to make "MONEY" you don't matter, and anything you think or say means nothing to them; your money is the only thing they are interested in.

I ordered and received a bedroom set from Wayfair. A few days later I found the same set on Samsclub.com but with a different name for $600 less. I wrote a review to let people know the set was not of good quality for the price I paid and was less expensive elsewhere. To my surprise when I looked on Wayfair.com the following day for the review I had posted it only reflected the star rating. After taking my time to write a review to let people know of my experience, everything I had written had been omitted. Very shady practice if you ask me. They should not pick and choose the reviews they allow to be posted just because it is a negative one.

I placed an order on 1/23 for delivery on 2/9. The delivery has been delayed twice. After placing a call to find out about the order, a “case manager” wrote saying this delay was unusual, and the order would be shipped for delivery tomorrow. Today I received a company email saying the order is delayed again.

This company thinks they are the FBI. I placed an order for curtains to be delivered to my new apartment and they marked the order as fraud and cancelled it??? Um wtf? Anyway, I called customer service to verify my identity and tried twice to get the issue resolved. The third time I called they said they still can’t send my order to my new apartment but that they would be happy to ship it to my billing address. I’m busy, I work two jobs and go to school. There is no way that I would have the time to drive all the way back to my old home just to pick up curtains that they think is being STOLEN? Lol what in the actual **. I also haven’t had the time to call my bank to change my billing address.

Purchase a floor lamp for over $400. For the price I thought I was getting a high quality product. I was totally wrong. It looks like a Walmart product that would cost at the most $100. It had dents and wouldn't stand firmly on the floor. I am a Amazon buyer, used to free returns (if needed), this was my 1st purchase at Wayfair, very disappointed because I also had to pay for return when the item was far from meeting expectations.

This company run by dumbass. I use my CC to buy furnitures and have it ship to my business address and they said they can't do that. Even though I told them to call my CC company to confirm it. They said they can't do that!!! WTF... So I sat here for a week waiting with no clue that they weren't going to send it. I had to call in and found out after the facts!!!

I love Wayfair and their merchandise. They have a huge collection of everything, but lately some items that I would definitely purchase are OOS... Very annoying, especially since the OOS item always seems to come up in a Google search. I get all excited that I found exactly what I'm looking for only to see OUT OF STOCK or NO LONGER AVAILABLE. I hope they change this soon or at least take the unavailable items off your website.

This company attempted to deliver a love seat to my residence when my wife was there alone. One of the delivery people touched my wife's body and made her feel extremely violated and uncomfortable. I wrote the company's CEO and placed a complaint. They accused my wife of fabricating the story and told me that this is a he said she said story and they don't believe that their company has any responsibility or culpability. I strongly recommend that no ladies should accept delivery from this company alone as they risk being violated.

Buyer beware with this website. I have never used Wayfair and I ordered a TV stand. It had a fireplace and was suppose to change colors be able to turn off lights by remote. Not true, even in their reviews they had numerous reviews saying that this was not true. When verified by the supplier they told them it was not true. This was several months ago and it is still on the website with the same claims. I worked with a good customer service rep and she gave me a good discount. Then she was ill and I could not speak to her for a few weeks. We had talked about ordering an all leather recliner. The first one I saw stated Top Grain Leather but the rep was told it was Top Grain Faux leather. So nothing about that recliner was leather at all. Then another recliner was a leather match, which is not what all leather means.

In the past 2 months, I have ordered 6 different things from Wayfair and 5 of them have came damaged! Either packaged that way or by the freight company. Most of the people I dealt with were sympathetic and offered me some kind of compensation! Unfortunately the last "customer service" person Desiree, was less than desirable to deal with. Mostly because of her along with the uncertainty of getting a broken or damaged goods every time, I will never order from Wayfair again!

I tried to place a order for a comforter set and was using gifts cards. Three times they couldn't get my gift cards to go through even though I made sure several times that my cards were activated. They could have at least offered a discount or at least an apology. They have horrific customer service and I will not purchase or recommend them to anyone ever.

We purchased an expensive dining table. The table came with a ding on the circumference of the table. Wayfair customer service took care of this without an issue. Companies that have great customer service are few and far between. So pleased!

My husband and I ordered two recliners on 1/30/18 and got email confirmation of delivery date on or before 2/09/18. An email was sent by Marianne on 2/05 saying that there was a problem with the recliners. I called and spoke with Marianne and she said that one of the recliners had been lost in transit and she wanted to know if I wanted the other recliner reordered or if I wanted it canceled. I told her to go ahead and order another one which she did immediately. Marianne was very apologetic and even called back after I left a message to thank her for checking on our order. She offered excellent customer service.

I would like to compliment Wayfair for their great customer service! I bought a memory foam dog bed, and when I had read the reviews many people said to give the memory foam mattress time to expand. Which I did, however the bolster back came out of the box kind of misshapen - so I put it in the zipper as best I could and hoped it would expand to the correct shape - after over a week it never did, so I called Wayfair customer service. My call was answered instantly, and the representative was very understanding and knowledgeable and is sending me a replacement immediately. I have not always had such good customer service, so wanted to make sure to give them credit!

I applied for credit card, approved and received card. Shopping I found a Roomba. They were out of the model that was on sale so I ordered the next step up. Confirmed and shipped. Had ordered a personalized address plate and found out that order had another one (different one) and they cancelled that order. The Roomba was already due to be delivered and made it to my state. I was watching and tracking. All of a sudden it was cancelled and was sent back. All the while saying it was delivered to my house but wasn't. I had sent them emails and I called and was told that my account/ orders were marked fraudulent!? After talking with two different women about this. One says no problems. The other wants me to make a purchase with another credit card then they will approve my Roomba purchase. I have never ever had anyone do this to me!!!

I purchased a new washing machine on 1/29. This review is about Wayfair, not the washing machine. I received confirmation of my purchase with an estimated ship date of by 2/1. It was delivered today, 2/1! Fantastic service! I had placed my order through eBay but had made a mistake on the delivery address. I called Wayfair for help correcting the address and was advised to cancel that order and submit a new order after receiving the cancellation confirmation. I was able to submit my order the next day. I’ll be installing the machine tonight and will post my review of it after a couple of loads. Very pleased Wayfair customer!

Attempted to order some furniture for the parlor. Let's just say the furniture never arrived due to the outsourcing of the delivery with what appears to be lowest bidder delivery companies. If I owned a delivery company I'd make sure to deliver items, and especially if I call and confirm a delivery day. I assume that someone else is sitting on my furniture at this time and Wayfair writes it off. I will never ever ever use this company again, I recommend buying items elsewhere. They did appear sympathetic on the phone, refunded my purchase after all was said and over with.

Ok so this was a lie from the second they billed out CC, the product (Electric Fireplace) showed up in two deliveries, not one as promised, when I asked customer service about the two deliveries I was told that never happens. Finally when the second portion arrived it was damaged. Imagine that, it's no wonder when you use compressed popcorn foam as a packing agent. So we are now into week 4 and I have to request a replacement part, my wife was told by Zach we will rush it due the problems we have had, LMAO it showed up one week after he said it would.

First and last time purchase with Wayfair. Found an area rug on clearance for $76.99 regularly $400. Placed the order and noticed on my bank account I had two charges from Wayfair. When I called Wayfair to see what the second charge was, I found out the area rug purchase was cancelled because there was an error on their website for the price. The second charge was for the rug pad I ordered at the same time. They informed they could not sell the rug for that price. It was way below cost. Not my problem. Should not have been advertised.

I purchased a makeup dresser for my wife, put it together per plans and most of the materials are cheap and don’t line up as needed, finally got it together and within a couple of days it broke apart, I will never buy anything else from Wayfair again.

I ordered a mattress the 22nd of December. We were moving in mid January and thought we would have enough time. We never received a phone call, and called Wayfair to change our address. Two weeks went by and no mattress still. We were sleeping on the floor for two weeks at this point. In between my partner and I, we talked to over 25 people, no one knew what they were doing. I finally talked to a manager who said they could get me the mattress by the 22nd of February. I told her I am NOT sleeping on the floor for another month. She said she would try her best and still no one contacted me after that exchange.

I don't do reviews often but felt the need to. Recently moved into an apartment and had all my furniture delivered on time. I ordered the bedframe platform from this website a month in advance to avoid any issues. A month later, I fully moved into an apartment complex in which I am paying rent for, I ended up sleeping on the floor. We ordered the bed December 15th. The platform bed tracking stated it was going to be delivered by January 5th. We waited until January 15 to call the company to see if there was any updates. They told us they had no idea where our bedframe was. They told us to wait another week.

I placed an order online for an accent table on 1/13/18. Immediately I received an e-mail giving me the order number and telling me that the item would ship on 1/19/18. Additionally, 24 hours later the money was withdrawn out of my account. Three days later I went online to order another table exactly like the one I had originally ordered. I had a difficult time finding the table on their website so I took some creative steps to try to find the table.

I purchased a leather sofa love seat in March 2015. I notice about two year later that the sofa started peeling. The sofa began peeling at a rapid pace as time passed. I contacted Wayfair customer service in January 2018 and they advised me that the warranty on the furniture was for one year. Wayfair customer service also advise me to contact the Global Furniture and gave me a item number c534248149 and a email address info@globalfurnitureUSS.com.

I ordered a China Cabinet. It is not as advertised, is subpar, and I want to return it. This review is about how impossible (so far) it has been to get someone Wayfair has contracted with to come and get it. Since January 3 (10 days and counting) I have been attempting to get the company they use here in central NC (Non Stop Delivery) to come — no calls back; promises to give me a pickup window but never call; no one to answer the phone (even their main office can’t get anyone at the local office to answer the phone or return calls).

Ordered Cabinet Wayfair online. Didn’t realize what a pain in the butt it was to put together even with two people, banged it up in the process, doors don’t close correctly. I will never order with them again.

This is a review of how Wayfair works, not about a specific product. I was all set to buy a piece of furniture for roughly $670 and put it in my cart. However, it does say this is NOT returnable so I waited overnight to make sure I was certain that I really wanted it and so the next morning I go to order it and now it’s $817. I called Wayfair and was told they change prices “multiple times a week” AND you can always call them and ask them to hold the price for 7 Days. Well, isn’t that special... Too late for me, I guess they really don’t want to sell things that much as they would not give me the lower price. So be aware of how this site works.

After spending almost $2500 at Wayfair, I will not be using their service again. I initially ordered a bed (Modloft Prince bed, queen size) on 12/7/17. When it was delivered on 12/20, only two of the three cartons (side rails, platform, headboard) were delivered-- the headboard was missing. The Wayfair customer care team informed me they could not locate the headboard, and the headboard is not available separately. Therefore, I would need to return the originally delivered portion, and place a new order. I had already unpacked the side rails when I realized I did not have all the parts; I repackaged these for pickup when the replacement pieces were available.

I placed an order for a Christmas gift for my wife and the order went through fine. The product did not arrive within the specified timeline so I called Wayfair to check on the order. They told me that the order was cancelled afterwards as it was flagged for potential fraud. I was told that an email was sent which I did not see because I saw the order confirmation and thought it was fine. Plus I don't check this email address frequently because of all the spam one gets from online shopping. I shop online tremendously and have never had an order cancelled for fraud after it was placed, never. I've had transactions not go through due to it being flagged for fraud, but I know immediately at that point and don't receive an order confirmation as I did here. Someone could have called me to inform me.

Spent a bit of time finding a TV stand to replace a wobbly one I already have. To my misfortune, I decided on this horror. It is very appealing to the eye. The reviews were overwhelmingly good. It arrived undamaged. While assembling it seemed very unstable. I thought once I completed it, that would fix the problem. Nope! I tried again using a YouTube video on correct way to use camlocks. No improvement. I even tried wood glue. No good.

The king bed frame came in 3 boxes. We received 2 boxes and then a week later the 3rd box. The mattress came with pick up service of old mattress. They (old mattress and box springs) were left behind, and the plastic was taken by the delivery guy as well (NY law will not pick up without plastic on mattress). 6 phone calls and 5 weeks later the old mattresses were finally picked up. Michael ** (2nd service rep I worked with) was great in trying to help. Dresser drawers also fell apart after 2 months. Pretty rough experience, won’t recommend or buy from Wayfair again.

I have bought a substantial amount of furniture; rugs, lamps and tables from Wayfair. Not only do I love every piece I've received but the customer service is first rate. I had to send two rugs back due to wrong colors and damage and they had FedEx pick them up in a few days and issued credits immediately. A piece of a sectional sofa was ripped and within a week it was replaced. Very impressed with this company.

I ordered two living room chairs on December 27, 2017 with a delivery date between January 12 and 26. I received one email indicating the purchase but nothing after that. I decided I didn't want to wait and cancelled them. Then the flurry of emails started. I then called customer service to be sure they received my cancellation, which they did along with the comment, that it's been cancelled in plenty of time! I also called my CC company telling them not to accept any charges from them. I had a sneaky suspicion they were going to do something, especially after reading all these reviews.

After ordering living room furniture, moving vendor arrived weeks later but insisted that double doors were required to deliver boxes inside the house. Otherwise, additional white glove service would be needed and they could attempt delivery again after two months. Wayfair did NOTHING to resolve the problem after weeks of emails and apologies. I had to initiate a refund through my credit card company.

On 10/22/17 we ordered a hot tub from Wayfair, expecting it to be delivered at the end of November. One week after the expected delivery date, we received a call from "James" stating that the hot tub was lost. How do you lose a hot tub!?! He stated he could either reorder the hot tub or refund my money. I opted to have it reordered, with a shipping date of yesterday. I log on to good ole Wayfair today to discover that the item is now backordered and won't ship until February. By February we will have waited 4 months for this thing. Not to mention the fact that the hot tub cost $3500 and they held $7000 on our credit card until it "shipped". And the only response we have received is "sorry for the inconvenience". I am cancelling my order and shopping local. Will never buy anything from them again.

Ok, I don't usually write reviews, but with Wayfair I feel the public needs to know about them. I have ordered two end tables and—I could not be happier. Not only was the price a great bargain but the quality was as good as any in a furniture store. The tables arrived ahead of schedule, packed well, and without a scratch. They are a great addition to my family room. And I saved - drum roll please - 71% off the list price. A great company and great prices.

Wayfair has been one of the worst companies that I have ever dealt with. Order the McCumber Entertainment Centre on November 21st, arrived December 5 - left at my front door, and upon opening the box the one bookshelf was broken in half. Immediately email Wayfair with pictures. They said they would send replacement pieces. I have called them several times since then and the items has STILL not arrived. I was given only 10% back (after being told I have to get rid of the broken one myself) and that they promised it would arrive on January 4th (a month after the original delivery date).

Wayfair did not want to pick up this heavy hutch. They told me to donate or dump it. No one wants half a piece of furniture so I am stuck getting rid of this. They said they would refund. When I asked them to step up to the plate they left us out to dry. Never again will I use this company. They are smart. Why pay to ship back to them and then have to pay to get rid of it. Just let the consumer suffer. This should be illegal.

I ordered a sheet set and did not realize this is going to cost me not $50 but $1350 and some time on the phone. So the first set named Aqua showing nice watery blue set arrived and it was aqua green. I filled out the return and UPS person came to pick it up and he start quizzing me what is wrong (none of his business). Made that return very uncomfortable (previously he was asking me if I am Polish, which also is none of his business, and I am not. I get he was trying to flirt and be friendly but I don't like when my privacy is intruded upon).

Since they started handling Canadian accounts in reference to customer service support, it has been an awful experience. Wayfair call center agents are rude, catty, unprofessional, confused with the process of how to handle customer service inquiries and sales and inaccurate in their information, or sales details. Very poorly trained and supervised for some I'd even say poorly raised. Even though prices in products are very very good I will no longer be dealing with Wayfair. The poor customer service experience has been with roughly nine members of the calling center, and accuracy wise I literally had to drive to FedEx local to straighten things out. This was enough to question why they changed the calling center from the Philippines who were always helpful and friendly. Being abused, harassed, insulted, lied to, hung up on and manipulated all led to exactly what I'm doing... closing my account. This shows what poor management is in charge.

I ordered outdoor furniture from Wayfair.com for Christmas, My card was charged and the item was due to arrive Jan 9 2018. Ten days after ordering the item, the day before Christmas, my order was canceled via e-mail. I then called customer service and asked why my order was canceled and was lied to by their rep saying the order was canceled because it was out of stock. I then told her to keep the order open and I would wait for it to be available or they should replace the item with a different color. She decline. I then asked to speak to a manager who basically treated me as if I was an annoyance and had no time for me. He blatantly told me that the item is not out of stock and that they lied to me because the item was priced wrong and they weren't honoring the price but I could reorder it at a price $354.00 MORE than I already paid for it due to their falsely advertising the item.

I ordered the "Luna upholstered headboard" and not only did the item arrive several days after the confirmed delivery date from the confirmation email, but SEVERAL parts were missing. On the assembly sheet, there was a number to call for missing parts and the manufacturer was something other than who Wayfair advertised, and the item was not called Luna, but Baxter. When I called the number on the assembly sheet, they claimed I may or may not receive the missing parts because "inventory is low" and therefore parts aren't guaranteed. Before I could ask for a solution, the representative hung up the phone on the middle of my talking without knowing who I was or the item I was referencing. So now I'm stuck with a king size headboard and no way to assemble it... and no help on the way. I will never order from Wayfair again and I will do all I can to spare others the same frustration.

My original shipment date was December 13-15th, I received an email after purchase telling me the estimated delivery date was the 26th. I called Wayfair customer service and they said their product was not counted accurately and They had to extend the shipment date tool after Christmas. When I looked back at the product online they were offering it with a shipment date before Christmas for an extra $30.00. Worst customer service. The customer pays for the company's errors.

I ordered a dog bed as a Christmas gift. They advertised next day delivery for an extra fee. Later that day I got email from UPS stating Wayfair had not shipped in time for next day delivery. The bed will now be delivered after Christmas. They did refund my extra shipping cost but now I have to go to the trouble of returning the thing. I will not order from them again.

All I wanna say is that they don't really care about you. First they sent me an email saying that my table will be delivered on Dec 16th. Then next day they sent another email saying that it won't happen and will be rescheduled to 22nd. I waited for them at home at that day (which is today) and nothing happened. Then I called them and found out that one of the parts of the table was missing. But they didn't bother to let me know that they will not be delivering on the date they promised. Such a nice Christmas experience. I guess they are pretty busy at this time of year.

I ordered an 11 piece nativity from Wayfair on November 11 --- finally I received 1 box on November 22. This set should have been 11 pieces; I received only Joseph, and he was decapitated!!! I telephoned Wayfair. They told me there must have been a mix-up at the warehouse and they could re-ship ON DECEMBER 21st. The person with whom I spoke expressed no apology and acted as if I should be fine with not receiving this nativity until after Christmas, which it surely would have been, since it wasn't scheduled to SHIP until 4 days prior to the holiday. I will credit Wayfair --- they issued a refund within a couple of days after I told them there was no use pursuing the purchase if I was not going to be able to use it this year for Christmas display. I feel strongly that the initial shipping/handling was very objectionable, and then to have the representative not even offer an apology was beyond reasonable.

My purchase was of two living room chairs, indicated they were stock when I made the purchase on 11/5/17. After processing the order I was provided with a delivery date of 12/22. I contacted an agent requesting a quicker turn-around to no avail. The colors really worked with the renovations so knowing I would have them before the holidays I didn’t cancel the order. The chairs arrived on 12/18 which was very exciting; until finding one chair had no legs. Called customer service and their resolve was to send me replacement legs by 1/23/2018…yes another month for chair legs. Seriously, Wayfair is the worst organization I have ever dealt with. They just don’t care about service at all!!! Beware if you contemplating a purchase… LOOK ELSEWHERE!!!

I have purchased most of the furniture and home furnishings for my house from Wayfair over the years. From beds, rugs, end tables, curtain, dressers, and bookshelves, their products are all top of the line. I have never had a problem with an order; products have arrived exactly as described and pictured online, and I have been happy with everything I have ever received. I furnished my teenage daughter's entire bedroom from Wayfair and most of the home goods and smaller furniture pieces in my living room.

I bought a sofa set on Wayfair. Had problems with them and called Wayfair. They refunded some of the money to keep the set. The problem is I am continuing having new issues with them. My suggestions are to not buy large furniture from the site. Most are Chinese crap that are inferior in quality. I paid over $2000 and was refunded about $500. Even with the reduced price I feel I overpaid for what I received. Will probably replace in a year or two instead of 10 years for quality leather sofas.

I made a purchase from Wayfair.com for a gift, as I was making the purchase I was given an option on delivery, wait a few days or next day air so I checked the option and paid for next day air service which was guaranteed on a certain date by day's end, long story short, I didn't receive my item on the date promised and it wasn't the shipping company that dropped the ball, it was Wayfair.com. I received an email at midnight on the day it was supposed to be in my hands telling me it had been shipped.

I recently attempted a purchase on the Wayfair.ca website. After my order was complete I received an email stating my order was canceled as it may have been fraudulent. A phone number was given to call to ensure the order was fine. I did that but received another email saying my order had too many "flags" to process my order and they canceled it again. At no time did they say what the flags were. I have no credit problems whatsoever. Do not use this website.

I ordered a cooking pot the first week of November. When, over a month later, I contacted Wayfair about my item, which was to be a holiday present, I was told it wouldn’t arrive before February. Meanwhile I’m getting nearly daily emails advertising Wayfair products. STAY AWAY is my advice.

I ordered an area rug from Wayfair on November 22. On November 30 an area rug arrived, it was the wrong size and the pattern was wrong as well. I called Wayfair about the mix up and they said they would send the correct area rug and I was told to hold onto the first rug for two weeks and if I didn't hear back from them I could dispose of the rug or do with it as I wished. A week later on December 6 the second rug arrived, again wrong size, wrong pattern. I called Wayfair, they had me hold on the line so they could call the factory and get the order right.

Ordered August Grove Aylin extendable table, bar stools, and side chairs; paid assembly fee. Delivery was received on December 5th - stools, chairs, and two dining tables were assembled. The delivery agent + assembler informed me that the table top was not included in the order. The delivery agent contacted Craig ** at Wayfair and I received the below mail from Craig at 10:31 am on December 5. “The Delivery Agent just notified myself that you received 2x Dining Table Bases rather than 1x Dining Table Top and 1x Dining Table Base. I am so sorry about that, since that is not the type of experience we wish to provide nor is it a standard occurrence. I want to make sure you are taken care of right away and set up a replacement Table Top at no additional cost which is estimated to ship out by December 12th and arrive on or before December 15th as our current estimates.”

I ordered sofa on 1st of November. Delivery date has been pushed several times then on 10th of December I was informed sofa was damaged and I will get replacement on 31st of January!!! Absolute joke. Customers service is useless and have no sympathy! The only thing they keep say is, "I'm sorry," and no solution to solve the issue. Other experience I ordered bed and got totally different model!!! Useless. I hope they won't stay long on a market!!!

Don't be fooled! Wayfair does not offer free shipping. The cost is added in to the price of each item. I always comparative shop, and if the item I am comparing is listed on Wayfair, it ALWAYS priced higher and considerably.

Wayfair... here is my product number #2416354082. Would LOVE some help on this matter. I originally placed this order in MARCH… NINE MONTHS AGO. I still do not have the correct sectional. You all have shipped FIVE different sofas… all have been INCORRECT (one was built and stopped from delivering at the factory after they realized it was the wrong sofa). During this time, we have dealt with NINE customer service employees Amy **, McKenzie **, Patrick **, Chase **, Shari **, Sarah **, Bridgette **, Elisha (not sure on spelling), Erica **.

I purchased this chaise lounge (SKU: FDLL1694) Jan 2014. I realize it was 3 yrs ago. This chair is not used often. But for some time now we realized it was uncomfortable. I took the bottom cover off and noticed they mfg with the foam laying on the springs. This should have had fabric in between. I reached out to Wayfair and just received a quick reply. Their warranty is 1 year. This is a quality issue, not a wear issue.

I ordered two pieces of Wingback Chair. First off, packaging arrive in the most horrendous manner. I am so thankful I did not sent the items as gifts for my in-laws or I will never hear the last of it from my mother-in-law! The chair showed sign damages and of being re-packed. It was of course damaged also due to inadequate packaging protection. As part of their rip-off, they will not give 100% money back unless I pay for freight for the return. I am given a choice of being refunded half of the cost of the item - which means that they can send anyone garbage furniture items and still keep half of their money - on my case, almost $145. for one item OR get store credit which I am not keen to do anymore as I cannot find any reason anymore to support this company. As of Dec 6th, I am still waiting for another item to be delivered although I ordered for 2 items.

Ordered rug from Wayfair and 10 mins. later cancelled the order (I take responsibility for this as I hadn't read the reviews on this rug until after I ordered it). The rep. from Wayfair said it couldn't be cancelled as the order was in progress. Long story short, I told her item would be returned at their cost and therefore it would be to their benefit to somehow cancel the shipment. Rug came, rug returned and they paid for return. I stupidly ordered another rug and now have been notified that delivery is delayed. The notice showed the wrong order and I have been trying to get hold of someone to let them know this. No response so far. NEVER again!!

So I ordered a queen sized mattress and a foam pillow top for it. It arrived within 4 business days and it was exactly what I ordered. Considering I bought it on Black Friday and the order was filled so fast! I will definitely be buying from them again.

I made the mistake of ordering 2 rugs with Wayfair's credit card. On 23 Oct. 2017, I paid $55.60 for these 2 rugs which slid around no matter where I put them. There is no backing to hold them still. On 20 Nov 2017, I received a late fee of $27.00, and also $27.00 late fee for not paying the first late fee!!! I talked to three different representatives asking them to waive at least one of those fees, and they would not compromise even though I was confused about their billing practices. Never again will I do business with Wayfair.

Ordered a set of couches that were in stock on Nov 9th. Couches were showed to ship on the 13th. They did and were expected to arrive at the sub depot on the 21st. According to the tracking at the time until we called they showed to have arrived at the depot on the 16th. Per Wayfair's shipping terms... the depot is suppose to contact us within 2 business days to arrange delivery. 2 days went by and nothing. So I called and they had no record of them being at the depot on the 16th and told me that they had changed the arrival time to the 24th at the depot. They gave us a case manager to monitor our order and we were suppose to be given daily updates.

I am sick of getting broken merchandise, or the wrong merchandise from Wayfair. I spend a lot of money with them. They want me to pay return postage for broken merchandise that they broke. Until it arrives at my doorstep...it's theirs. I am going to get the flowchart of Wayfair and bombard them with letters. Send letters to supervisor, their supervisor, their supervisor until I reach the VP of department. I'm going to make their life a living hell.

This is literally my first negative review ever. I purchased two items from Wayfair on two different occasions on November 14, 2017, and November 24, 2017. In both occasions, my shipping address was documented wrong in which my Nov. 14th item was dropped off at the wrong apartment number by FedEx and Wayfair had to reorder it again and I had to wait another 5 days to receive my order. Neither party didn't bother to suggest shipping next day or anything to accommodate the situation.