Wayfair Reviews

The item and the service from Wayfair was perfect. However, the delivery from their shipping company was a nightmare. They were rude, incompetent, and disrespectful. I will never buy anything from any company that uses this shipping company again.

In general, my experiences with Wayfair are always positive. I frequently order items from their website, and it has turned into a first stop in many ways after numerous shopping trips looking for a specific item, not finding it, then finding the exact thing I was looking for within minutes at Wayfair. Ordering is always quick and easy, and my items always arrive as advertised. I think the only thing that could make it even better would be forever 2 day shipping.

I'm enjoying the quilt I purchased. However when I submitted my order for it the first time I informed me that the last one was taken. When I looked for an alternate, I saw the one I originally wanted listed with a slightly higher price. I was disappointed, but purchased it anyway.

I have placed numerous orders with Wayfair in the recent past and have had zero issues. One item I purchased that I not like was easily returned and refunded. Their shipping is usually faster than estimated and their customer service answered all of my questions within 24 hours. I would definitely recommend Wayfair to friends and family. I love using their app as well - it is very user friendly and intuitive.

I've worked with Ketrina now for several tile purchases. She is fantastic! So helpful! I never thought I'd get this kind of personal attention from a national website. I'll be ordering more and plan to use Ketrina.

OMG, I was scared to death to order furniture offline especially for my new rec room that is in my basement with its narrow entryway! I purchased (3) ottomans total. A sectional, a round rug and an animal fur also, a recliner chair! EVERYTHING, I MEAN EVERYTHING, was absolutely PERFECTTT. Delivers, setup customer services, OMG best experience I ever had!!!

Have ordered a number of items from Wayfair in the past six months. I am very happy with what I have ordered. Wayfair customer service is great and their shipping both for large furniture items and small boxes has been great.

We had a problem with the lamp we purchased. When we opened the box we saw that it was damaged. We called Wayfair and with the ease of a phone call Wayfair took care of everything for us. We enjoy our shopping experiences with Wayfair, it is the reason we continue to shop with them. Also you just cannot beat the variety of home goods in which to choose. I love that I have bought fans, pictures & light fixtures & they are unique & beautiful pieces that do not look like they came from a huge box store.

I order from Wayfair all of the time and always love my items purchased. The one time something arrived damaged, the customer service I received was top notch and they took care of everything immediately and without a lot of hassle. I send everyone I know to Wayfair... because y'all do have everything I need!

My husband and I have gotten much of our new home and nursery furniture and things from Wayfair! We have always had good experiences. This time, we ordered a rug, it came quickly; however, it was the wrong shape of rug so we now have to send it back. Customer service reps are always helpful, though! Just a bummer we had this one bad experience.

I ordered a pair of sconces and received them promptly and in perfect condition. Unfortunately, I had made a mistake in the type of power (hard wired or plug in), so had to return them. Called in and received friendly and helpful assistance. Ordered another pair and received those in same manner as first pair. I also got full credit for the previous pair. In summary, Wayfair and its employees treated me with respect, understanding, and professionalism. I would recommend them with no hesitation.

I've only made a couple of orders from Wayfair so far, but each experience has been fantastic. I plan on ordering more from Wayfair and have already recommended friends to order from here as well. Great company! Great Prices! Great Product!!!

I have been watching my planter and baskets for some time. They caught my eye and I was just waiting for the right time. It came with Spring, I wanted to update my front porch and this planter is so perfect. The baskets are just the size I needed.

This is the second bed and mattress that we have purchased off Wayfair. The bed was for my daughter as well as the memory foam mattress. She loves the mattress so much and the bed was so easy to put together. Shipping is always right on time. I buy from here so I don't have to go out and shop and the prices are so unreal. I will be buying another bed/mattress set in May for my other daughter.

I was very pleased with my order. It came very quickly and I was pleased with the quality of the product and even more pleased with the variety of selections and prices. I will be ordering from you again! I recommend WayFair very highly!

Wayfair is my "go to" site for my new home. I have ordered 3 items and all have come safe, without damage, and faster than described. I will continue to use Wayfair and have recommended it to others.

I bought three items in three separate orders (bed, mattress and box spring). All were high quality relative to low price. All arrived on time and without damage. I am pleased with the outcome. I have a pretty and sturdy guest bed.

I ordered a rug, it didn't come when it was supposed to - didn't come on the second projected date. Called - told it would be in May. Canceled order - then got email it was too late - it was being sent. It WASN'T sent. I called, ultimately was told it would be send in July. Canceled the order, finally got my money back. Very negative experience with Wayfair.

I love every purchase I have made with Wayfair. All the products I have ordered are very well made, actually made to last!! Every single thing I have ordered has been beautiful, made well, basically well fit... true to the pictures of what I have ordered. I'm very, very happy with Wayfair and I plan on being a happy customer for a very long time!! Why go somewhere else when I know that the items I buy here are going to last a lifetime!! I'm a happy camper at Wayfair!! And I'm not being paid to say these things... these are my true feelings!!

Purchased a silver table clock and tabletop deer figurine for decorating bedroom dresser. Both items are nice quality and arrived securely packed. Delivery was fast. This was my fourth purchase from Wayfair with no issues and I would definitely recommend Wayfair to my friends.

A friend of mine referred me to Wayfair and, wow, I'm so glad she did! I was in dire need of rugs and I had a great time searching and buying my rugs. The mass selection is breathtaking. I also purchased a few other items and everything was shipped tight and nothing was damaged. I'm so happy to know about Wayfair...

Easy, and simply beautiful items that make my new home just "sweet" - The delivery was a bit stressful as UPS and FEDEX were both scheduled; at one point FEDEX went to a different house, my neighbor was nice to let me know. None of the 8 items ordered were lost. Thank you!

I moved recently and have been ordering items (big and small) from Wayfair. I must say I have been very pleased with all the items I have ordered. I ordered the Holborn 5 Piece Dining Set along with the sideboard and media chest... More beautiful in person... I love it!!! The Porsha Wall Mirror worked out well with the set as the Holborn mirror was out of stock. I made it work and it looks beautiful. I get many compliments. I'm waiting to get it all together so I can send a picture. Thanks Wayfair!!!

Found Fiesta Ware 4pc place settings on Wayfair.com for much less than any of the local department stores - - even with store discounts. Service for 8 for less than $200... that's a bargain! Dishes were shipped quickly and arrived intact... not one chipped or broken down, bowl or cup!

I love my new bed frame! This was exactly what I was looking for. It looks amazing and was a fraction of the cost of the big furniture stores. It arrived in 2 days after my order was completed. Assembly was very easy! The frame and hardware arrives packed nicely INSIDE the headboard.

Outstanding service, quick shipping and phenomenal quality. Thank you. I definitely will use Wayfair as my go to website for future purchases. We redecorated our whole living room and I must say I was a little concerned about not being able to actually sit on the sofa and loveseat first - my instincts were correct. Even when I had an issue it was resolved immediately.

Wayfair had the best customer service when my couches did not fit into my apartment. They immediately issued a refund. I found someone the next day who could disassemble the couch and the arranged delivery to that person. Very pleasant experience!

Customer service responded quickly and graciously when I contacted them about a damaged curtain rod. I received the replacement within a couple days. I have been happy with all my purchases from Wayfair. It is nice to know that when an occasional problem arises, Wayfair handles it efficiently.

My order was lost in transit and I contacted Wayfair. They immediately put in a replacement order and it was delivered within the week. I was extremely pleased with the customer service and absolutely recommend Wayfair to any and everybody.

I ordered a platform bedframe and queen mattress from Wayfair and both were excellent quality. The shipping was very fast and the set-up process was straightforward. I will definitely be referring friends and family to Wayfair!

Order from Wayfair on April 1st Sleeper Sofa and Ottoman to be delivered locally April 13. Went online to check delivery status and saw it was now rescheduled for April 18. I had not received a call, text or email from Wayfair. I contacted Wayfair immediately and was advised by delivery specialist that it will be delivered on April 18 and if I cancel while in-transit I would have to pay $200 restocking fee. Again I was reassured it would be delivered locally April 18. Went online again to check delivery schedule and noticed delivery dates changed again. No email, call or text received. I called Wayfair and they apologized for the delay. No actual reason provided.

Absolutely disgusted. I recently purchased a bathroom vanity from Wayfair. The purchase was made on 3/15. I was given a delivery date range of 3/29 - 4/3. So, in the meantime, we began gutting our bathroom for renovations. Had I known that as of today, 4/20, my vanity would not only still be undelivered, but also that no one from Wayfair could tell me where it is or provide a reasonable solution, I would've never ordered from this company. I have spoken to five different customer service representatives, two of which were supervisors. This does not include the representatives and supervisor that my husband has also spoken to. Not one of them was ever able to provide a reasonable explanation or solution other than to continue waiting.

I saw Wayfair advertised on Fixer Upper and gave it a try. I looked online and liked the products. I ordered a few things from them whenever I needed something. The site was easy to navigate when I did my orders and that was a plus. Also, the cost and quality of the items were very good and I haven't had any issues. I love Wayfair and I recommend them to anybody who is looking for something.

I ordered this item (Komar Mellimello Kevena Wall Mural) and it was delivered promptly. I was afraid that I would miss out on this mural but I was able to complete my purchase using Wayfair's Affirm payment plan. I will definitely be purchasing more from Wayfair in the future. Thanks for having so many unique and wonderful items.

Wayfair has things I like that were reasonably priced. My house is being remodeled, and the only thing that I've had my hands on in the last six months, the rest is still in the box, are the kitchen chairs I bought. They're done by Richardson Seating, and I'm old enough to remember the original chairs to those sets and these are way sturdier. They are really made well. The other ones fell apart so easily. Wayfair's customer service team contacted me once through their shipping people. I bought a loveseat several years ago, and once it got to a shipper in Three Forks, Montana, he said he wasn't going to waste his truck shipping it. He was going back. So, Wayfair got in touch with me and told me that they found that it had been damaged and they were going to re-issue and send it again. They took care of it right away. I've gotten really good experiences with them. I've been totally satisfied.

I have purchased enough furniture to furnish a two bedroom house in the thousands. Only once did the wrong item arrive after looking at the color that was sent versus what I purchased. It actually was a smarter choice than what I thought. I kept it! I have had no other issues. Items arrive on time in good condition and easy to put together. Thank You so much WAYFAIR. You've had just what I needed...

I have had a wonderful experience with Wayfair as they ship the products right away and the merchandise has been excellent. I redecorated my bedroom and bought new furniture drapes, rug and bedding through Wayfair and the room looks like something from a decor magazine.

I've purchased lamps, rugs, cabinets and storage at the end of my bed from Wayfair. Each item has been just as described. It's so wonderful to sit at my desk and shop and then have it delivered in a short period of time with free shipping. I love a Wayfair.

Love everything! Comforter is light yet well made and generous in size. Even came with full set of sheets! Had to buy extra king pillows and European pillows, but love the look. Wall art is light and hung easily. More aqua than I wanted, but I still like it.

Very nice roll-up shade, a bit pricey for what it is, but seems to be well made. Like the color. Glad it arrived in one piece. The box on the other hand, looked like it was in WWII. Don't understand why my orders arrive in such damaged boxes. This box arrived in 3 pieces and taped together. Don't like FedEx. Will hang the shade on my porch when the weather gets a bit warmer, I'm sure it'll be just fine.

I was skeptical when I first ordered from Wayfair, but quickly any and all apprehension went away. The first purchase I made from Wayfair was a couch and chair for my living room. I was nervous because I wasn't able to see it in person before buying, I love the set! I would order furniture again and again from Wayfair. The experience was super easy and buyer friendly. Wayfair has become my one-stop shop for anything home related. From furniture to decor to kitchen utensils, I am hooked. I get compliments on everything I have purchased and tell anyone who will listen that I ordered from Wayfair. My mom says I am addicted to Wayfair!

Wayfair shipped my package within the promised time frame. My package was in excellent condition, and I absolutely love my new wine fridge. I plan on ordering more items from such an awesome company...

Received headboard on the exact date Wayfair scheduled delivery. Queen size Headboard came in great shape. Much nicer than I thought it might be. Perfect color for the room and mismatched furniture. Heavy and very well constructed. Very tall. Thank you.

I had ordered this cabinet and on the website it stated it was made in America and also by another company. When I received it, it said made in China with a different manufacturer name on it. I emailed customer service and was greatly satisfied with their response. An adjustment was made due to the situation, the website was corrected and I was even given credit b/c the item was now on sale. Plus I LOVE the side bar cabinet for dining room.

After searching endless sites for just the right floor lamps, I finally found the perfect thing on Wayfair. Quality, service, packaging and reasonable price surpassed my expectations. I will not hesitate to order from Wayfair again.

I was really unhappy with the paper towel holder. Yes, the description says it's 14" tall, but it shows a standard sized roll of paper towels on it. That makes the spindle sticks up two inches from the top of the paper towel. Looks very, very odd. I've not been happy with my Wayfair purchases in the last 6 months. I got a daybed from here, and while it said "bronze", it was actually just a flat brown. Not at all attractive. I've purchased a lot from Wayfair, but it's no longer my go to website like it used to be.

Excellent company with superior customer service. My wife ordered the wrong size pillows and Wayfair quickly sent a RMA to return the items. Fast shipping, combined with a great selection and fantastic customer service.

The wreath I received did not look like the picture. Several flowers had fallen off and the bird came loose and fell out of the nest. I don't expect to have to reassemble a purchase; especially one that costs this much.

The wall decor arrived on time. Two of the little fins were bent because the straps used to tie the fish to the cardboard had ripped loose. The fins were easy to fix and the fish are perfect for my Florida condo. This is not my first purchase from Wayfair and I will definitely purchase something again.

Everything I have purchased from Wayfair from shower curtains to towels has been wonderful. The quality of the items I have purchased has been top-rate. The delivery has been prompt and there has been NO damage. I will use Wayfair a lot!!

I love your site and your products. The rugs I bought for my home were delivered promptly and it changed the entire look of my living room and bedroom. I will purchase more as soon as I have more room.

My daughter told me about Wayfair. I have used them twice since I moved into my townhouse and have been satisfied with the product and service. I am slowly putting my house together the way I want with furnishings from Wayfair.

In the past, my orders came in good time and the quality is always there. On this order, of tiles they tried twice to deliver and it never showed up. One of the cartons was damaged, and then it took another week to reschedule. I have to say, your customer service agent is trying to resolve this, but hasn't yet. I think maybe you shouldn't ship tiles through the mail. You have plenty of other products to sell.

I ordered these lovely dishes for everyday use. They were so pretty that I decided to keep them for special occasions. I also ordered another set so now I have service for 12. Pattern is lovely and Italy colors are exotic. I thought I would use them for when I have Mexican or Italian food. The colors are also right for use in the fall. I highly recommend these dishes.

Wayfair is easy to navigate and offers a wide varieties or products that can fit with anyone's budgets! They always have great deal going on! They also have tips on how to decorate! Really there isn't much they don't have! Everything I have ordered came earlier than expected and was true to pictures and desperation. The customer reviews have been very helpful to decide between products! Soon my whole house will be made up of Wayfair goods!

I would highly recommend Wayfair to all my friends and family, your service extremely high class. I have been delighted and well pleased with all experiences. I have not experienced any problems and when adjustments or returns were needed your staff handled with professional and quick results.

These (Antique Look Fern Prints) are just beautiful! So very pleased with them! The customer service at Wayfair is top-notch, I couldn't be more pleased!!! There's never a worry because if something isn't right they will make it right. I LOVE Wayfair!!!

I placed many orders through Wayfair and have been beyond satisfied with absolutely every item. Only one mistake was made... I ordered a cream colored lamp and was sent pink. After contacting them my issue was resolved immediately and I wasn't required to send the pink lamp back which was a total shock. Wayfair is my go-to for home furnishings!

I been start order from Wayfair a lot. I now every order anything online because my husband he a picky. Until I order my home furniture with Wayfair.com he don't say nothing. He only say "Be careful. You gonna be broke." I feel I'm lucky that I shopping online with Wayfair. I want to say thank to Wayfair. I'm save time and money. Thank???

Aqua Shield Elipse Doormat by Bungalow Flooring. Color: Solid Red. Size: 2' x 5'. Quantity: 1. Wayfair was efficient and responsive to the numerous erroneous orders sent from the supplier. Sent 3 yellow doormats, even though Wayfair clearly reordered red each time.

Bar stools - I love Wayfair. I live the products and the prices. I have ordered many times and always satisfied. If I do have to return something, it's easy, quick, and no hassles. Wayfair, for sure is my first stop before anyone else.

I was looking for stacking trunks. Wayfair by far had the best selection. I chose a set that was exactly what I was looking for and they were delivered very quickly. I will definitely shop with Wayfair again.

I have one hen in the coop so far who is using and alternating between the 2 nests to lay her egg. I plan to get one more laying hen. It is working very well so far and I like the convenience in using it and moving it around. My hen is fine sleeping outside in the nest even while the temp is quite cold.

The price was the deciding factor that made me purchase from Wayfair. The quality of the products I've purchased has been very good, too and when I ordered something I didn't mean to, I called their customer service and the people there took care of it. It's a good company. They stand behind their products.

I've purchased 3 headboards, jewelry box, and a clothes hamper. I've been most please with the quality of all these items. Service is exceptional as all items have been delivered promptly and without any damages. Very impressive. I recommend Wayfair to all my friends and acquaintances. Thank you for making shopping very enjoyable.

I find buying products through Wayfair has been a great experience. I find there are plenty of variety in products and prices. Ordering is easy, and I usually receive my product(s) within a week. I also like that if I'm interested in a product that is out, that I can have an e-mail sent to me when the product is back in stock. I have recommended Wayfair to my friends and family, and I plan to continue buying products from Wayfair. I'm very pleased with this company.

Ordered a shower caddy and forget it had a credit balance due to previously returning an item. I called the convenient 1-800 number. The gentleman that answered was able to assist without any problems. As a matter of fact, when I have called the number the person answering has always been very polite. This makes it enjoyable doing business with Wayfair.

The actual ordering and delivery was excellent. However, the merchandise itself was low quality. The colors online were enticing, not so much in person. There was no information included for returns and nothing mentioned anywhere that this area rug sheds constantly.

I ordered and received what I thought was a heated throw for my lap when watching TV at night. Turned out to be a heated throw for use in an AUTOMOBILE, which was not stated in the product description. I called Wayfair and was told to send it back and that I would be credited for price. Wayfair makes it easy and pleasurable to do business with them. Whenever I need anything, I go to Wayfair.com first.

I have nothing but great experiences with Wayfair. For the most part, the item descriptions, availability, and the ease of ordering are great. Can't say enough good things about this company. Would definitely recommend.

I am a very satisfied customer. The way the web pages are set up are easy for me to view what I was interested in. I was able to see the items as many times as it took for me to decide. The prices are good and the free shipping seals the deal.

I needed a smaller sideboard for my new home. I was leery about ordering online so I made several small purchases from Wayfair. All arrived quickly and in excellent condition. Quality was fair for price paid and exceed expectations several times. I ordered the sideboard. It arrived on time and in outstanding condition. I am very pleased with this piece of furniture! I will continue to shop with Wayfair!

Very pleased with this purchase, thus far. It's just as I wanted: a brick red color. It adjust to any desired position and looks great with my patio furniture. I would definitely order the same again if it became necessary.

Ordered 3 light fixtures for replacement of old ones I felt did not give off enough light. I picked the new fixtures on Joss & Main because the description stated they took 3 100w light bulbs - I felt this would brighten the room. The fixtures Joss & Main sent me were not the fixtures I ordered - they take a max. of 60w light bulbs - the same as my old ones! So disappointed. Would never have ordered if the description was accurate! Waste of money!

Purchased a rug from Wayfair for our spare bedroom. Unfortunately, my measurements were incorrect and the rug was slightly too small to fit our room the way we had hoped. I printed the return label, packaged the rug, and dropped off at my local FedEx location. The rug was received in 48 hours and I had my refund within four days of dropping the rug off at FedEx. Truly the fastest and easiest return I have experienced! Will definitely be shopping here again!

Good experience ordering a side table with Wayfair. It's a pretty table. The perfect size that I don't believe I would've found elsewhere. Only reason I am giving four and not five stars is one corner of the table arrived damaged. We arranged damaged side against the wall and called ourselves done so I have not tested customer service. I would order from them again.

I've dealt with Wayfair for many years. I've purchased several very nice items (rugs, chairs, blankets, sheets, storage bench, and more) that have enhanced our home and also given as presents. I believe Wayfair purchases or contracts with companies that make good quality items and I grateful to that. They have a return method that I like very much. I would recommend this company to anyone. They have great prices too!

We've ordered five pieces of furniture over the last several months. All the orders were delivered undamaged and on time. The clear and concise directions made assembly a snap and all the pieces looked exactly as represented when finished. A real plus is that the selection in each category is huge when compared to other outlets. In short, Wayfair has been a great experience.

I've order three different rug types and sizes from Wayfair and absolutely have not been disappointed. I love them all, and continue to shop for all my home needs. Delivery is quick and easy, and everything looks exactly the way it does online. I'm a very happy customer and I'm very hard to please.

I love the love seat. It is just the right fit and the color is so pretty. I also like the king size bedspread, but was disappointed that I had to end up buying a bed skirt as the sides are not long enough to cover the rails under the bed. I really like the look of it.

I've been very satisfied with Wayfair in the past with a few orders I've place... Great prices and fast shipping. But this time, I ordered an office chair that was supposed to be delivered on April 12th. But now I've been told it's on backorder and won't be delivered until May 11th. VERY disappointed as my current chair is useless.

Since I started buying items from Wayfair, I have had a great experience. The products are well made and the shipping time is short. Wayfair is now one of the few websites I use online to purchase items for my home. Keep up the good work Wayfair!

The lamps are beautiful, just as I expected. However I have moved and gave the new address when ordering, the lamps were on the porch at my old address in Gibraltar, MI. A friend happened to see the box on the porch as she was passing by, she called me and went back and put it in the house. I have moved and the house is up for sale. Someone did not follow through, but lamps are just what I wanted.

I rarely have a problem with items purchased from Wayfair.com, but when I have, I've always been pleased with your pleasant and very efficient representatives. There was a slight mix up with my most recent order. It was happily and quickly resolved by phone. I have recommended your website to all of my friends!

I enjoyed my experiences so far with Wayfair. Very good stuff at terrific prices. I find the website ordering not as smooth as possible and feel more comfortable calling. The people answering the phones are very nice and helpful. I did get a little confused with other sites for the same stuff at different prices and yet all somewhat connected.

I ordered an area rug that was exactly what I saw on the website. I am very happy with it. I also ordered a small cat condo and that wasn't what I was expecting but my cat loves it so it really doesn't matter. I love Wayfair and recommend it!!!

The light green towel sets are full of flaws, fraying edges, pulled threads and unsewn hems and they look terrible. I am ashamed to use them. Extremely disappointed and shocked that something this poorly made towels set is even sold!!!

I ordered the Hammonds Console Table and I absolutely am happy with it!! Good quality, easy to assemble and looks beautiful with my decor! I even received it a day before it was scheduled to arrive. I also received text messages with updates of my order and when to expect to receive it. The service at Wayfair is excellent!

This is the best toaster ever... at least for me. Not too pricey either. The food is automatically lowered with the push of a button. No levers to lower the food anymore. So far, everything I've tried has come out perfect. I would highly recommend this toaster!

The family liked the hammock and took turn being on it during Easter Sunday. The other fun activity was the competition on tossing the horse shoe. It would take each one of the men several times to put 2 horse shoe in the pole. It was a fun activity that the families of the ** enjoy.

I have ordered numerous times from Wayfair and have on several occasions also returned items. They have always been very professional, make any refunds without issue and have shipped items as described in a timely manner. I would highly recommend them to anyone who wishes to shop online.

I purchased 5 items so far and all of my items are perfect. My couch, and chair arrived in good condition and when the time they were quoted. I also love Affirm. Thank you for offering that option too.

I call to return items and I get this customer service person that told me it was my choice to buy from them when I told her if it was fair to pay for return fee on two items I just replace for others. I am so disappointed and I wish I never have that customer service experience before. It has been more than one order.

I recently purchased a crystal chandelier from Wayfair. Before ordering, I called to speak with a representative about my purchase. My questions were answered quickly and efficiently. My purchase was received when promised, well wrapped and in excellent condition. The entire experience from beginning to end was excellent, so I would highly recommend ordering online from Wayfair.

The experience we had using Wayfair was great. The website is simple to use and delivery was fast with no hassles. We even received our items a few days earlier than anticipated. We will definitely continue to shop Wayfair.

The television stand I ordered was delivered quickly, well packed, and in good condition. My friends who put it together had no problems whatsoever. It is of good quality and attractive. Very good service.

Our console table arrived on time and all the parts were included. The console wasn't too difficult to assemble and it turned out great! For such an affordable piece it is sturdy and the midcentury style works well in my living room!

The area rug I ordered arrived one day early. Arrived in perfect shape and it was exactly as pictured and exactly as I expected. It was a quality piece of carpeting and it looked great in the room of the person I was giving it to. It was a wedding present???

My most recent order was received quickly and without any problems. Wayfair is my favorite online retailer for everything for my home. Highly satisfied and will continue to shop with them. Have recommended Wayfair to family and friends.

Cloughmills 29.5" Table Lamp Set. FedEx stated that delivery was made to **. Left at door. NOT. Family member was home all day, package was not left at the correct address. FedEx conducted investigation. No results. FedEx stated that I should contact Wayfair for replacement. Not your fault.

My experience with Wayfair, as always was excellent. This is my second purchase with them and I am very pleased with the quality of the items I have bought. This time I purchased a beautiful blue, beige and off-white rug which arrived before the time they had given me. It was very well packed and arrived in perfect condition. Although I was afraid that the rug would be wrinkly but, once I stretched it out, it was totally flat in two or three hours, and I was able to put the furniture on top of it. My dining room now looks fabulous. The colors are beautiful and the rug is soft. I am very happy with my purchase and will continue purchasing from Wayfair

I like Wayfair's style and price. Most everything I’ve bought there has been on sale. Some were 30% and the last thing I bought was 75% off. Although Sometimes, you don’t know how much an item is so you’d put it in the cart. It should be consistent that you have the price. But it was good, I found what I wanted and I’m pleased with the quality. It was a challenge to put it together but that’s how they come no matter who you order it from. It was a better deal and they had more of what I wanted.

I have order many items from Wayfair in refreshing my home from dining chairs to bed linens and decor. I have never been disappointed, thus, I have never had to return even one item; the quality is always excellent. I judge my decisions on customer reviews. I will continue to use Wayfair as my first "go-to" shopping choice.

My experience with Wayfair has been fine. I like that they would be able to deliver to the house and that I could purchase what I wanted rather than what was just available at the store. I've been happy with my purchase, and everything was really good. The only thing was my neighborhood's kind of confusing and we share a driveway with our next door neighbor and Wayfair nearly delivered our rug to our neighbor. I was able to catch the delivery guy before he did that and I said, "No, that goes over here." He then brought it over to us.

I was so excited to see the FedEx truck pull up today. Received my new dining table. However, when I opened the box I was devastated. I was looking at an almost $200 table that was noticeably damaged on the corner of the table and the wood split on the inside on the side. After quite a bit of contemplating on waiting for a new table top to arrive - which leaves me with waiting for a table again. And I have no table in the first place or just send it back. Well my parents made the decision for me. They bought me a whole new dining set and with chairs :) However; sorry to say I won't be buying that $1400 couch that I really wanted after this experience.

I received an email that my original order was delivered. I did not receive it. When I called about this, the representative replaced and reshipped my order. Upon looking at the replacement order, she had chosen the wrong order. I called back, and the correct replacement was shipped and delivered. Great follow-up service, but I wonder if you may save yourselves future headaches if you have delivery signatures required. Thanks!

I received my comforter, not the quality I expected, and to make matters worse, pieces were missing. Sad to say Wayfair is making me pay return shipping for poor quality and missing items. Not to mention I now have to find a FedEx location and carry this huge box!!!! Very dissatisfied!

Was very disappointed in the lamps. Not WHAT I expected. Tried to return was told it would cost $45.95. That's not right. So I will pay the account off and close my account. I would not recommend you to anyone.

I love the selection, prices, and the free delivery from Wayfair. I also love that can see other customers' ratings which influences my decision big time. Then, above all, their customer service is so amazing. They don't hesitate to help me if something comes damaged. I'm currently on a no interest for about 12 months or 18 months plan and it made me spend a whole bunch of money I wasn't planning on spending. I've got a lot of furniture from Wayfair. I bought three twin-sized beds with mattresses, sheets, and blankets to go with them for the kids. They're great and I'm expecting them to last for five years. But, my favorite purchase has to be my gray velvery sofa with black piping all around it. I love them and I brag them to all my friends when they come to my house.

I have enjoyed everything that I have ordered so far (those in which I've unpacked anyway). I have only needed to contact Wayfair Customer Service once so far. My call was in reference to the defective seat cushion of the Hodgson Button Tufted Wingback Chair that I had received. The representative that I spoke to wasted no time in offering solid and effective solutions. When he found out that he could not just send me a new cushion, he sent me a whole new chair! And the chair was at my door two days later!!! I love Wayfair!

Everything I ordered was shipped quickly. I love everything. The rug I ordered is out of square, I have tried to make it look right but have not been able to. I don't know how to get a hold of the company who made it and I would like one 4×6 as ordered.

I'm late to the party, having just started using this site. I had my favorite places, mostly Amazon. Kept seeing the TV commercials and finally decided to check it out. So happy I did. So much to choose from and great quality. I'm hooked.

Would have cost me a lot at home supply store. Saved over $300 at Wayfair!!! Love this place!

I had no trouble ordering sheets. I found the color I wanted and added the order. About a week later the order arrived in good shipping condition and I looked them over, made sure the corners would fit my bed. I ran them through the wash on cold and dried them on low heat and put them on my bed. Easy peasy.

I was able to find key things on Wayfair and the price was great. So, I ordered and I really like it and I've continued to order from them. It's been great and I've been really happy with the items I purchased. With one of the pieces that I ordered though, they didn't give me enough bolts to put it together. But, I called right away and they FedExed me the materials that I needed to get it fixed. So, it was painless and worked great. Also, it was a good thing that I usually get whatever I order very quickly and I got to arrange for shipping. So, this has been a lot easier and it's better than going into a store. I've recommend it to other people too.

My entire experience with Wayfair was terrific. There's a great selection of products and it was so easy to order. Delivery was fast and came right when expected. Love it!!! Order many times now! I should be on the commercial!

I have purchased quite a bit from Wayfair and have always been satisfied with my purchases. Prices are good and many times there is no shipping fee. Shipping is very quick. I will continue to purchase from Wayfair.

Love love love it (bedspread)... The color is exactly what I wanted. Their style is fresh, the ruffling is perfect, it looks so elegant on the bed. Fair fabric, it could never stand up to a teen or younger but perfect for a ladies' bedroom. Thank you Wayfair, you never have disappointed.

I ordered stretched canvas art for various rooms. I loved that the artwork came in various sizes. All packaging was excellent and customer service was great. I knew exactly when my package was coming. Very very pleased with Wayfair.

I was lucky to get them at a good price but would have been disappointed had I paid the regular price for them. Some of the pictures showed the detail as being a patina green rather than the gold, which I would have liked better.

I have ordered two times from Wayfair and both time the merchandise was delivered safely and on time. All the items I have purchased have been good quality and I am happy with my experience with Wayfair.

Ordered a floor vase, and key and HOME plaque. All looked exactly as they appeared on order page. All came packed carefully with no damage. Have ordered before and always satisfied with my purchases.

Description when ordering did not state twin sheets where X-long. I do not want extra long length. I have been having issues trying to get return address labels to my e-mail to print. I can't return. This happened on another order #**. Now I'm stuck with 2 sets of sheets I want to return. I never have this problem returning to Amazon. I really like Wayfair and have bought a lot from you but the returning issues will be why I will not be returning.

2 gallon copper trimmed fruit diffusion liquid dispenser - This is beautiful. It is easy to take care of and wash. It fits in my fridge. I've used with different fruits. Today I had to reorder this because the spout will not dispense. But had no problem having Wayfair send another one free of charge.

I love shopping with Wayfair. I get top notch products for less, which is fabulous. It might seem strange ordering large furniture items online, but I assure you it's great! There is some time involved in assembling some items, but the instructions are clear and easy to follow! LOVE IT!

I have been shopping with Wayfair, for a few years now. I always enjoy my shopping experience with them. I feel that the prices are fair, and the selections are great. My orders are sent to me, in no time at all. They are very carefully packed. Nothing has ever arrived broken or damaged.

Ordered patterned tile from Wayfair when it went 1/2 price. Was worried because tile can break easily. Pleasantly surprised that out of 6 boxes of 16 tiles each only 3 tiles were broken. Tiles are absolutely beautiful. Delivery was on time and Room of Choice Delivery was well worth it due to weight. Would order from Wayfair again to finish my new home.

Because of the lack of delivery options I was unable to buy the furniture I wanted. It be greatly appreciated if you could schedule a day for delivery. My husband and I have been in and out of the hospital so there are times and days when there is nobody available to be at the house. If we could set up a day ahead of time we can have someone there to meet the delivery. I have had no problem with the smaller orders being left at the gate, but not furniture.

Wayfair's customer service is BY FAR the best I have come across EVER! Everyone I know that has dealt with them says the same. Most times having to contact a company's customer service is a negative, but not so with Wayfair. Their computer set up is FANTASTIC. The few times I have called, evidently our phone number is connected to my orders electronically/automatically... so the representative has all that I have ordered right there in front of her (him? )... can see it without having to ask questions. Each time the person was so efficient and extremely pleasant and upbeat. What terrific experiences they have been!

Received free shipping, but didn't think it would take a month for the package to get delivered. Terrible wait time. I receive shipping from Amazon in 2 days from order and this experience has definitely made me rethink shopping at Wayfair.

I placed my order at approximately 9 AM and it was on a truck and being shipped to me by 2:19 PM on the same day. I absolutely love Wayfair because they accurately represent the products, fill orders rapidly, offer free shipping and securely packaged for delivery. Their customer service department is one of the best that I have ever worked with. If there is a problem it is resolved immediately with no troubles. I will be a lasting customer.

When I began my search for new flatware, my two main requirements were stainless steel and a good weight. I read reviews of several styles and decided on the Lenox Carmichael. I am totally satisfied with the flatware and more than pleased with the service from Wayfair! Ordering online was simple and my flatware arrived one week earlier than the estimated delivery date. The reviews on the website were extremely helpful and on target with my impression once they arrived. I will definitely shop at Wayfair again next!

I ordered a queen foundation. I received the delivery 1 day early, But! It was the wrong item delivered, instead I received a queen headboard. I first check to make sure the mistake was not mine. Then called customer service. They got right on, had the headboard picked up the next day. Reordered my queen foundation with 2 day delivery and gave it to me with 15% off. Can't beat that for prompt and courteous customer service.

Looking on the Wayfair site was easy. The prices were good. I bought the quilt and it was here in a few days. We love the quilt! I wouldn't change a thing about my Wayfair experience! I love Wayfair!

A mantle clock that I ordered arrived broken, so I called Wayfair to let them know I wanted to return it and after she apologized, she told me that I'd be reimbursed for the full amount and I could keep it to donate it to someone, etc. Very nice!

I ordered a side table and my husband was surprised with the quality and sturdiness of it. Easy to assemble and really liked it. Fast delivery as always. I will continue to order from this company as every product we have ordered has been just what we wanted.

I got red cabinets, night stands, and two patio sets from Wayfair and they came right away and in good shape. The price was pretty good, too, and they really stand by everything. I had a chair sent to me for my desk in my office, and it was linen and it wasn’t the best-structured. They didn’t want me to send it back and told me to keep it and then they sent me back my money. They’re wonderful to work with. The website itself was real easy to navigate through and find what I'm looking for. They have sales and have a great variety of things that we just can't find at some of the stores, which is really cool. I look at all those every day even if I don’t need anything.

I use Amazon and Wayfair to shop online, and I compare. I go for free shipping. If people go to Kohl’s, they have to spend $75. I don't like to play that game. By the time people get their discount, they're down to $73 and they have to come up with something. I love Wayfair. I ordered two cribs for my daughter who was having twin girls, and it was easy. The cribs came within a week, and they are beautiful. Wayfair also has great deals on carpets. They're frieze, and they're nice and decent. They also have Christmas stuff like Christmas trees and decorations. The website's easy and they carry everything except car seats. I was looking for two new car seats and I couldn't get them, so I went ahead and did that through Amazon. But that's the only thing I've gone into Wayfair for and not found. People ask me where I get things, and I tell them Wayfair is a great website.

I am extremely happy with Wayfair. The ease and simplicity of ordering, letting me know shipping times and the quality of the rug is very good!! I will definitely order many more things in the future!

My shipment came in excellent condition and was what I expected. The electrician had no trouble installing it and it works well. I recommended your site to a friend and she has purchased from you also. In fact I have passed on your website to several friends.

I needed this easy wrap dust ruffle because of my Temper Pedic bed. The old one that went under the mattress wasn't working because I couldn't keep it from sliding around. This one is working perfect.

I ordered the Weber Rib Rack in Jan. Feb I rec'd email that it was out of stock s/b sent by Mar 15. Apr 7 after no notice I see the Rib Rack (4 left so hurry) on your site and I say "Hey I'm still waiting on that" so I cancel the previous order and reorder and finally rec'd it. You get 2 stars for the 2nd effort.

Ordered 2 of these pillows rather than order the 2 packs which were comparable in price but seemed like they might be of lower quality. I was disappointed in the way they were rolled tightly in shipping and delivery. It took several days to fluff them back up and they are not nearly as good as I expected. They are good enough that I will not return them but I am kind of disappointed in them. This is my first time finding some real fault with a product from Wayfair.

The item was exactly as it was described. It was a barometer. Most barometers come with a thermometer or other measurement. I ONLY wanted the barometer. Was unable to find what I wanted anywhere else. Thank you.

When I received an order that was severely damaged, I immediately notified Wayfair about the situation and how displeased I was, due to the fact I have ordered many items from Wayfair and never had this type of issue. The representative was very helpful and had a new order sent to my home immediately. I am very pleased with my experience. Thanks Wayfair.

I have had very positive experiences on all of my orders and will recommend to my friends at every opportunity! The ordering process was easy and my shipments have arrived on time to date!

Wayfair is great, the bed I received is not so great. I was hoping that 'off-white' meant just that and not beige. The off white "linen" fabric is definitely beige and not the crisp off white that I had hoped for. I ran into this problem with my first order from Wayfair with a rug they called Teal that was in reality mint green. The quality of the bed is not great, but for the price I didn't expect much. The nailheads are just a strip of look alike nail heads and way too shiny. They look cheap... and the color is really off. Should have ordered white instead, but I'm stuck with this now.

We've ordered several items from Wayfair as well as from their affiliated companies. All items were as pictured and described. Everything arrived in a timely manner. Only one time did an item arrive damaged and the customer service department was fantastic and expedited shipment of a new item. We enjoy doing business with Wayfair.

I had a question concerning pillow shams. My question was answered correctly without any BS!!! The operator had all of my info. When I received my package, it was the right sham!!! So my bedroom is awesome!!!

After ordering my six drop dresser March 2 it was supposed arrive at the warehouse March 22. However, after many conversations with Jake ** he told me they had the wrong contact number, which was a lie. I called the warehouse myself and they told me the dresser had just arrived. This was April 5. I cannot tell you the six times that I found was good for my health. I would expect Wayfair to supplement some kind of Credit to keep my business. I am in the process of writing a letter to the CEO and President of Wayfair. It was a grueling experience that I would never want to repeat.

The chairs are beautiful, they were shipped in a timely manner. I love your products and refer you to other people often. I think your customer service is also excellent. I will be a long term customer because of the excellent service and products.

I had a really good experience with Wayfair!! It was easy to order, and my rugs came on time. I forgot to mention, my rug was on clearance, so with the prices already being great, I got a beautiful bargain. Thanks Wayfair.

Mattresses and chair. It was great. I was able to get just what want it. It come so fast. It's like being in the store and taken it home the same day. It came that fast and I could track it. Thank you.

This was my first order, a Black and Decker coffee maker. I received it quickly, but the basket didn't fit right in the machine, the water would pool in the basket and make a mess, so I assumed it was defective. I emailed Wayfair of the problem thinking they would simply tell me I had to contact the manufacturer. But I was very surprised to receive a reply by the end of that same day that Wayfair would send me a replacement! I received that machine within a couple of days, and it worked perfectly. I am singing the praises of Wayfair, I am so delighted a company has such great customer service. Very satisfied, telling all my co-workers, and will certainly use them again. Thanks.

I have had nothing but a positive experience shopping with Wayfair. Prices are reasonable. Thanks for the great service. Keep up the good work. Descriptions of items is excellent, reviews from others are helpful. I now do most of my shopping online from Wayfair.

I've been happy with all my purchases from Wayfair. Items always arrive promptly and are true to the photos on the site. The only reason I rated 4 instead of 5 stars is that the occasional product is not quite as well-made or high quality as I would expect for the price. Overall I am very happy with Wayfair and will definitely continue shopping there.

I have been waiting on my order for two months. Every time the shipping date comes around it gets pushed back. This has happened to me 3 times. No one can give me a straight answer in customer service. They always tell me it is going to ship and it never does. I will never order from here again.

Normally, I am pleased with Wayfair. I give rave reviews to my friends & co-workers. However, my last purchase(Striped Wall decals) did not go well and recently have been given the run around from Wayfair in regards to my refund. So currently I'm not pleased.

Quality and price of mdse great (Coverlet set). Appreciate the email communication to inform me of shipping and expected arrival time. Completely satisfied. Will definitely shop Wayfair in my future as well as recommend to family and friends.

I made several orders from Wayfair and I was quite impressed with the whole process. The ease of making an order, how fast it shipped, and tracking capability. I have bragged about my experience w/ this company.

Bought a headboard from Wayfair and it came without the hardware to install it. I immediately called and they informed me they would replace the missing item. The order confirmation came and said I wouldn't get it until 6 months after I received the item. I called again to see if there was anything they could do to get the hardware to me, didn't get any helpful responses. Then I was told to purchase the hardware myself and they would reimburse me. What a joke. It was such a headache finding the right pieces. I called again and I was finally issued a refund. I just don't understand how they think it is okay to have a customer wait 6 months to use an item they orders. Just ridiculous.

I placed my order almost a month ago. When I first placed order it did not tell me he was going to be such a long time for my item to be delivered. When I got the email that he was going to be about 2 to 3 weeks I said "OK I'm going to wait". But now nothing on the tracking information is updating and I called the call center and no one seems to help me. I was told I was going to have to wait 7 to 10 business days to have my shipping information updated. This is the worst experience in customer service that I've had with Wayfair. If I order something it's because I need it. This needs to be resolved as soon as possible, this is ridiculous.

I do appreciate and would give 5 stars for the refund experience, however, the fact that my order was never received for my event was a big disappointment. I had ordered them a month in advance and after NOT moving from the original post office in 2 weeks, I put an extra tracking search report on the cups I ordered. The items were never located. There was no contact from Wayfair regarding this issue until I filed the "Lost" paperwork. Thank you for the refund. I look forward to seeing this transaction in a timely manner. Thank you.

Leah's Bed is wonderful. Cat's condo tree is awesome. They all love it and no regrets! The shipping came fast. For Leah, the Packages were heavy but is very solid. However for the cats, the packages has a lot of holes... but the condo tree is in great shape so I didn't have any problems. I would order from Wayfair again in the future.

The Magnolia wall art was delivered in a timely manner and was well packaged. It was of very nice quality and looks just as pictured online. I always read the reviews before making any purchase, and those on the site are quite helpful. Really, no complaints!

I recently ordered an awning and what I received was a replacement awning, no hardware or frame. I contacted Wayfair and spoke with CS and the person told me that what I ordered did not come with hardware and framing. I went back to Wayfair's site and pulled up the specs for the awning that I ordered and showed her what I ordered was supposed to come with the framing as well as the hardware. She apologized and reordered a new one. When I received that order, I received the same thing I received previously. Nowhere in the description did it say it was a replacement awning. I called back and the next CS rep told me the same thing and I went back to your site to bring up the specs again and MY MY, those specs were no longer there for me to show this CS rep that everything was to be included. What a ripoff. If you're selling a replacement, then it should read replacement.

Although Wayfair often has great merchandise and I have bought several things, the return process is too expensive. That has led me to shop elsewhere, finding prices are sometimes less on items elsewhere.

Bought this bassinet for my granddaughter and was so pleased with it. The assembly was great, the looks were spot on pictures. I have not had a bad order from Wayfair and will continue to purchase items from them.

I was told over a month ago they would send out a pillow that was taken from my doorstep. Never received and I also ordered another one just to make sure I would have one in my second home. Still waiting. Very disappointed.

I ordered a 3 piece set for outside (two chairs and a table). I love it. It looks great, the chair are very comfortable and the table is just the right size to enjoy some coffee in the morning or appetizers when we are entertaining.

I have had only very positive experiences with your company. We have placed many orders with you. Everything is always so well packaged. Some items needed assembly, but was always easy to put together. I love each purchase with Wayfair!

Horrible with this order number. Ordered my couch beginning of March and it's April 13th, and STILL haven't received my couch. I've never waited over a month and half for furniture. NEVER AGAIN. I called and complained, and all they can do is give me a credit of 5%. RIDICULOUS.

Love the curtain rod, easy install. The curtains were listed as Blackout, but these are not really blocking the light. Maybe if I had ordered a darker color they would be. Still lovely curtains. Both rod and curtains arrived before schedule and packaged well. They are a fair price but not total blackout.

I love everything I've bought from Wayfair so far. The quality is excellent even though I've read some bad reviews on some things. But overall my experience has been awesome! I had a problem with a photo frame and they fixed it and I received a replacement a few days later.

I've always had great service from Wayfair. I love that I have my own personal shopper. I'm sorry but I am at work and don't remember her name. I'm sure you can get that from my order on the curtains. She was so very helpful. I will be ordering even more things in the future.

We ordered a small bistro table and chair set for our son and daughter to use in their new house. Delivery was prompt and everyone was happy with the set. Kitchen space is limited so this was appropriate. Sorry, can't find order form but we received it last month. Thanks much.

I ordered two end tables and a bookcase. End tables were fantastic, easy to assemble and perfect for our needs. The bookcase, however, had a manufacturing defect and the wood was split. I contacted customer service and they advised that if the product was not picked up in a couple of weeks, I should dispose of it. Fast efficient service and polite, respectful service. Couldn't ask for anything more!

Placed three orders with Wayfair and will not be ordering again. I had to return the third order and the process to do that was unacceptable. The return cost WAY too much and took too long for a response. I ordered a full-size and somewhere in the order process it was changed to twin-size. Goodbye.

I am completely satisfied with the quality and appearance of my 2 Stakmore chairs. They are as well constructed as a regular chair and blend very well with my dining set. I chose the fruitwood finish to match my dark wood dining set. Delivery was prompt as I always find with Wayfair and both chairs are in excellent condition.

I will recommend people. I know I have told a few people and they said they have been on the site. I love, love, love, everything I have order. I just have to stop myself lol. But thank you for everything. I really appreciate.

Wayfair has gone out of its way to help me get what I need for my new house. While they have a lot of the same products that their affiliates have, I keep going back to them because of customer service. From the customer service rep to the people who make deals when I need to negotiate the price, I've never spoken with more service-oriented and detail-oriented people. Also, their website is user-friendly. Still, you need to be able to put decent keywords if you want to narrow your search because they have a gazillion items. Nevertheless, their keywords are as responsive as they are. If I wanted a kitchen cart in brown oak, that is all they're going to bring for me.

My slipcover fits my love seat very well. The Cocoa color was well represented online. I'm very satisfied with my choice. My purchase arrived two days earlier than scheduled so that was a nice surprise. I rinsed it in the washer to remove the smell of new fabric and to remove wrinkles from tight packaging. It came out of the dryer smooth, smelling nice and ready to use.

I ordered glass top dining table. They ship the glass top and the base separately. I received the top within two week but never received the base. I waited one more week and called them to see where the base was. They told me it at my local independent delivery company and I have to call them directly. I call the local delivery company, they told me they never received it and told me to call Wayfair.

I am not happy with this order. I have ordered before with Wayfair and always pleased. This time? No. Ordered 2 valances and each is a different pattern. One arrived so wrinkled it looked like used or messed up in processing. Looked OK in the wrapper, but... not so much! So worked on that and even took to laundry to have those machines iron it! Now have 2 windows in same room and each has a diff window covering! YUCK!

I was extremely happy with the staff I worked with regarding my return of wall art. They could not have been more accommodating to me. I never worked with better staff and would not hesitate to buy again with Wayfair.

I've never had a problem with Wayfair. They have always provided excellent customer service. I've bought several items and the quality is wonderful. I did have a package get lost once by FedEx (which FedEx was no help at all and quite rude) but Wayfair completely replaced my lost package with no questions asked. I love Wayfair and will continue shopping with them!

much darker than I had anticipated. However, the frame is strong and the couch is still beautiful, so I decided to keep it. I love Wayfair and have ordered numerous things from them over time. On this order, for whatever reason, I began receiving constant phone calls from customer service asking about my experience with this order. I even received a phone call at 2:00 in the morning! Anyway, overall, I am satisfied with my purchase, and would recommend it to someone else. I just wish there had been a more accurate color representation.

Each time I have ordered from Wayfair I have been extremely happy with the items I received. The emails to keep me updated as to arrival time are very helpful. I have been happy with the quality of items ordered. I will order from Wayfair again!

I purchased a couch on March 22nd and its expected arrival was March 30th. It's now April 12th and all I have been told is that it's in a warehouse still waiting to be shipped. When I asked for an explanation I was first told that the company is running a new system and Wayfair is still working out the kinks. Next time I called I was then told its delay is due to it having to be properly packaged because that was company standards. The next time I called, the wayfair representative told me it's still in a warehouse and waiting to be shipped. I have called countless times trying to resolve this but still don't get a response and I have left callback numbers and emails for wayfair to get in contact with me every time I called.

Was looking for lightweight quilt for king bed. Bought this quilt with no expectations but was very happy with the purchase. Size is right for thick mattress and washes up very well without shrinking. Love the color, soft and it looks great. Would buy this again.

Enjoyed doing business with Wayfair. They were very prompt in getting my order to me. It came much faster than they said it would. It actually came in 2 days! The packaging was nice and nothing was damaged. I would recommend them to anyone who likes to order online.

I ordered a fabric covered headboard similar to some I had seen at furniture stores in Colorado. I worried that the quality might not be equal to those I'd seen since the price was several hundred dollars lower. I was happily surprised to find the color and quality as advertised.

We moved into a small winter home in Florida for our winter months. Wayfair has everything I needed to make us a lovely place. Started with forks, spoons, etc, pots, pans, blankets, beautiful wall art and on and on. I made a few mistakes in ordering Such as 2 sets of pots came. But returns were so easy as was ordering. When we go home I will order things for our home up north. Thank you Wayfair. My experience with Wayfair was just great.

I wanted a small laundry basket to fit in a corner of my small bathroom. I ordered this Wicker Laundry Basket. It was easy to assemble and fit perfectly in the bathroom corner. The product description was very helpful for the measurements. The basket front looks like bamboo slats joined together by decorative thread design. The liner is a thick canvas material. There is no lid but I didn't want a lid. I really like it and it helps to keep the laundry off the floor.

I had a question regarding a $5.00 reward I earned. I could not get it to reflect when trying to place my order. I called Customer Service and spoke with Adam. He was extremely helpful, courteous, knowledgeable, and friendly. He actually took all my order information and placed the order for me. It is very rare to talk to a customer representative that helpful.

I have never been disappointed with my Wayfair order experiences. I'm kept updated on the status of my orders, and am always thrilled with the items I order. It is very helpful to read the reviews posted by other customers before making purchases!!

The ordering process went very smoothly. The chairs were delivered timewise as promised. However, the colour of the chairs was darker than I expected - almost an unfinished oak shade - as opposed to the antique white indicated on the website photo. Returning the chairs was quite easy to do, but I was upset at the amount of the shipping charge to return the order. I should have been more diligent and made myself aware of the return shipping but I had dealt with a number of other websites where there was no return shipping charge, so I was careless. My experience with Wayfair, except for the return shipping charge, was a good one but should I order from them again, I will be sure that the product will not need to be returned.

My husband and I order the living room set and it took over a month to get to us! We have ordered other items such as a coffee table and artwork that was here in just days, but the couches set took forever and we had issues with the delivery center and their reps. They kept rescheduling us and giving excuses. On the other hand Wayfair customer service rep was great at getting us taken care of on his end! They just need a different delivery team.

The color wasn't like as I thought. I wanted a mint green. The dollies I ordered were more an awful yellow not a mint green. I don't think I have to pay for shipping because the color wasn't like on the computer. O.k. If I decided I just didn't want them then I should be charged. Thanks.

This was my first time ordering. I had a good experience. The item I purchased was at a GREAT price, and was delivered at the time they said it would be. I would recommend Wayfair to my friends for sure.