Wayfair Reviews

I waited all day long for my new "Wayfair" pub height dining set that was supposed to be delivered today the 11th of December. However, after I called Wayfair and spoke to a Wayfair Rep (Beth) by day's end, it turns out my arrival date has changed to Saturday the 14th (four days later) unannounced to me. I It sure wish they would have notified me of that change. Why? Well, I am a disabled military vet who asked a friend to stay with me today to help me assemble it. So, our waiting was for nothing and he could have been spared the extra time if Wayfair would have just notified me. Also, The tracking of my dining set stopped 6 days ago, and that left me feeling a little odd as well.

Spoke to Ashley in regards to my purchase. I received a tracking number and was supposed to receive my order 3 days ago. She didn’t care, wasn’t of any help and told me to cancel the order when asked to speak with a supervisor, then hung up. Wayfair is fraud, I will declare fraud with my bank. Stay away from this company, I will be reporting them to the BBB.

Purchased queen mattress online and in home delivery. They changed delivery method. I have to unload by my self on curve. Called cs. They changed delivery method to in home. I got message they changed my delivery schedule. I called cs to re-schedule. And then I got the message that I have to unload it on curve again. So, I cancelled this order and I think they need to solve this issue.

STAY AWAY!!! This company is a scam. I did open a Wayfair account like a year ago. During that time I’ve been ordering some small stuff and have been waiting for Christmas time to come so I can order a huge order for my kitchen and by using the “promotion“ I’ve could save some win..win, but unfortunately after ordering the kitchen set few minutes I’d received a email that my order has been canceled because of unmatched billing address.

My boyfriend and I recently moved and have been looking for a relatively inexpensive couch. We were expecting something relatively mediocre in quality, given the price, so when the couch came with a broken leg, it wasn't a huge shock. Trying to get the couch here, however, was the difficult part. Our product was supposed to arrive Nov 11, after being ordered at the beginning of the month. After Wayfair cancelled our shipping date numerous times, we FINALLY received the first half of the couch one month later.

Please don't lie to the customers if you can't deliver on time. We ordered a rug and they said they would delivery 2 days ago. Until now we are waiting for the package. We tried many times calling the UPS for tracking, eventually, they said we should go pick it up at Wayfair store in the next 2 days. We are so upset about their services both Wayfair and UPS. Please respect your customers!!!

So I order the barn door from Wayfair first. Now as reading the title it does state without hardware but in the information it states no additional parts needed so I was a little confused. So when it came it didn't have the hardware. So I called in and told them I needed to order the hardware and I needed it rushed because I only had the contractor here for a few more days and he was going to put it up for me, so I paid extra for postage to get it rushed. $40. It came 5 days later. Not much of a rush. I did call in and they reimbersed me. Sadly I no longer had the contractor around to help me put it up so I had to try and find another person.

I could have given a rating of Zero if I could. The delivery personal are complete liars. The boxes did not fit in the elevator and they said they cannot bring the two boxes to my apartment through the stairs (only two stories up!). So they left the boxes beside the elevator and left. I called the customer service and complained about it, but the customer service did not help at All. Now I have to hire movers to come and deliver the two boxes to my apartment. So the Free delivery service at Wayfair is a complete LIE.

Ordered a bed frame for my sister on cybermonday because she is moving away and needs furniture for her new home. It had 2 day shipping. I placed the order Monday December 2 and it said expected delivery Thursday 5th. Today is Saturday December 6 and I still have not received it. Now it appears December 9th as expected delivery. I called and they assured me it would be home by 8pm. I was later told it wouldn't arrive today anymore. All I got was an “I'm sorry there's nothing my manager will want to do.” I was not calling for a gift card or discount (which I wasn't even offered!). I just wanted to get the bed frame. Now there's no point in me getting it as my sister is leaving tomorrow morning with no bedframe!

I ordered a navy loveseat and received a grey one. I ordered a leather recliner and received an entertainment center. I could understand one mistake, but not two on the same order. I could not recommend Wayfair to anyone.

The only upside to this furniture store is the fact that if you are not satisfied they will replace the furniture. The material is very cheap looking in person compared to online.

Wayfair is by far the best place to shop for home items. Recently I purchase an area rug and a metal accent table for my family room! My neighbor was impressed with the delivery service. The delivery men provided white glove service. When asked by neighbors and friends where to find dining room chairs and beds and accent items I send them to Wayfair online. Cost is always reasonable! I order from Perigold as well, but items come from Wayfair! I refuse to shop anywhere else! Items are current styles and easy to coordinate pieces to give beautiful eclectic and signature designs. I am always satisfied with my purchases!

Wayfair has an amazing selection. There is just so much to choose from in any style that you could possibly think of. The app is very well designed too. You have filters for everything so you can find exactly what you are looking for. There is no limited list like Amazon so you just keep scrolling down and new items load on the page.

Wayfair has many assorted options for buying furniture, plus they are so multinational with all their offerings. I can spend all day shopping in their catalog or Online. Anything you want at this store can be purchased in the color you are looking for. The various ways they illustrate their catalogs give the customers some great new ideas of just how to arrange the furniture for a classy look in whatever room they need to place the furniture. If you are looking for some classy pieces of home decor, you have visited the right place. A small piece you need to finish off a corner setting? Or a larger piece to state the subject of the design for the room? Whatever you need for setting off your room decors look, look no further, it is here or... You don't need it!

Excellent shopping experience. Easy to find what you are looking for. You can filter by size, price, style. There are also great sales and free shipping discounts. Their selection is great and they have some great quality items.

I ordered a coffee mid-October and the item was expected beg November. I am thinking we have plenty of time prior to Christmas. Was given a date for delivery. On due date for delivery, we wait. I contact customer service and was told that they forgot to put my item on freight container!!!! Oh dear, so we order a new one and we wait again. This time it got stuck in Poland and they have lost it. Another one ordered, delivery was due 2nd December then 3rd December then 4th December. Contact customer service. They are looking into this. I fail to understand how you can keep losing stock. I will be asking for a full refund immediately, there is something dodgy about this company. I would not recommend, avoid at all costs.

Company issued refund. Customer service was responsive after initial issue.

While purchasing furniture with Wayfair l have mixed emotions. I believe they have an extensive variety but at times the quality is questionable. I guess you just have to do your homework and remember you get what you pay for.

As a realtor and interior decorator, Wayfair is my go to furniture store for its variety and good pricing. The return policy is very reasonable and the ease of just making a call and Wayfair handles the pick up and even re-packaging at no additional cost. It’s a plus for busy persons like myself and when clients simply change their mind on an item. Super stress free and good value. I always refer to Wayfair as well to price compare and find great deals.

Products that I ordered were from China... and not of the best quality. However, Wayfair is great. They are honest and ethical. Information on the Wayfair site regarding the product that I ordered was not correct so Wayfair let me return the product at their expense.

There was an excellent variety and price range to choose from the website. I think some of the manufacturers are lacking in quality, but I realize I know a lot more than the average consumer having a degree in interior design. I chose a moderately priced cream rug for my DR which followed the flow of neutral flooring with hardwood floors through my first floor. I have only had it a few months, so will see how it wears.

A story of a Wayfair Showerhead. In May I went online and happily looked for showerhead for our new bathroom. When I discovered one I thought would work at Wayfair, I purchased it. As I submitted the order I noted the showerhead was not returnable (yikes, I am no plumber, would it work?), I quickly tried to cancel the order. Wayfair refused. Okay Strike 1, what online company doesn’t let you return items you have not seen?

They came out to deliver 12-1-19 but never showed just called. Rescheduling was done so today they were in the wrong town. Driver yelling saying this is my personal phone. Tried giving directions and they said their GPS took them to my town...wrong town!!!! Called Wayfair and canceled the order. NEVER AGAIN!!! Driver complained he drove 2hrs.

Wayfair isn't always a great brand. They have ok furniture but last time I got something from them it was just BLAHHH. Furniture falls apart easily.

Wayfair the furniture is a little pricey. You have to assemble it what is sometimes it’s very difficult. Some of the furniture is good and we bought a twin bed that was worth every single penny. We paid to assemble it. Was a different problem. Deliveries fast. They just throw the box there and sometimes you can’t even lift it up because it’s too heavy for you. We bought a recliner. It broke within less than a year. That was a total waste of money.

Plenty of selections are provided! Customer services is prompt and efficient! I brought a beautiful piece, assembly went well. All pieces were included with one little problem that we were able to cure. Delivery did not take long after online purchase. Will continue to shop there!

The selection and price range of furniture with Wayfair Is amazing! I've furnished half my home with their furniture. Assembly is almost always easy and their customer service is stellar. I recommend shopping for furniture with Wayfair every chance I get!

I was having a few issues with my order and after speaking to several customer service reps for assistance, the supervisor (Dany **) stepped in and went above and beyond to resolve all my issues. He even followed up with me regularly until all my issues were resolved. As a first time shopper at Wayfair, I really appreciated the outstanding customer service. Thanks Dany! You are great at what you do.

Because of their low prices, I have bought a number of items from Wayfair. However, I have had to contact customer support multiple times due to significantly damaged packaging, damaged furniture items (scratched, not completely finished), and delivery/assembly. The response is usually quick by phone, but slow in resolution.

I purchased a few nightstands and the quality is okay. It’s basically ready to assemble furniture. I’ve purchased a ton of things from Wayfair as we are doing a renovation. Customer service is good and the return policy is excellent.

Wayfair is a great place to shop for furniture and many other items for your home. Everything is good quality at a fair and competitive price. Wayfair also has very good customer service representatives who are always there to help.

In late April through mid-May I purchased several items from wayfair.com. The prices are phenomenal and the site is so easy to use, very user-friendly. Lots of ways to search for the items you are looking for. The desk I bought is beautiful. No issues at all. I also ordered 2 end tables. One is so nice and matches the color of the wood on the desk. The other end table was different in design, but same furniture line and color. This one came damaged in all sorts of ways. Tiny holes in the wood, color uneven, and more. Wayfair did remove the charge because, after all, I didn't want another one. I also purchased a small kitchen rug and I love the design, but it's not washable in a washing machine, making it impractical. It is pretty, though, and I do spot clean it from time to time, as needed. All in all, Wayfair has good customer service, a great website and mostly nice products. I recommend using Wayfair, especially when moving to a new home!

AVOID WAYFAIR AT ALL COSTS!!! If I could mark negative stars I would! I ordered a bed (so a big ticket item) as a Christmas gift. To be the only big ticket item of my son's Christmas presents as money is very tight and I could barely afford this in the first place and scrimped and saved to give my son the only this he really wanted but did not ask for as he knew I couldn't afford it. I was assured by the online chat that I could track delivery to make sure he was not in and the gift could be hidden until Christmas.

I bought a coffee table with the lift-up top, and I love it! However, the quality of the material does not match the picture online. It's great for an apartment, but I will be buying a new table from a brick and mortar next time, so I can see it up-close and personal!

I've ordered several pieces from Wayfair over the past 5 yrs. I have had no issues. Everything has been packaged well and all items received were good quality.

We had purchased a stand with an electric fireplace and the 'flickering flame' didn't work properly. We contacted Wayfair and they sent a replacement right away, no questions asked.

I just ordered a platform bed and mattress and the mattress was supposed to be delivered 11/29, I contacted UPS and the label was scanned from Wayfair’s warehouse but no mattress was ever sent!! Apparently their employees like to steal customers orders! Hopefully this will be resolved! I will NEVER again order anything from here! The people I spoke to were pleasant but their warehouse employees have given them a bad name in my book!

Service and experience was great. Bought a kitchen buffet. The only downside was the wait of having it delivered so we picked up instead.

It was easy to find what I was looking for. The delivery came in on time. The quality seems to be just fine. The product looks exactly like the picture. The only thing I didn’t like is that the second time I’ve tried to order the delivery wasn’t free, so I ordered the product I wanted from other website for free, the same price. Great place for furniture and everything else. If there were no delivery fee, I would order again.

Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-2 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer’s needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 2 days.

So far I have purchased a bed, a storage cabinet, two rugs, a quilt rack, and a storage unit/bench from Wayfair. All items arrived on time and in excellent condition. The prices and selection are great! The storage bench arrived in one large box already assembled. The other items that needed to be assembled were relatively easy to assemble. The parts fit together properly, and there were no missing pieces. Wayfair is now the first website I go to when looking for furnishings for my home.

I bought my nieces bedroom furniture and her sons when they moved. Prices very good. Delivery quick. Drawback you have to put together. Also you have to lift it. They just leave inside door. Putting furniture together little difficult but you have to think of price which was good. We then purchased a rug for us. Came early. Good quality. There’s pros and cons but for a unexpected move came fast. You have to be prepared to have help lifting and if you need help putting together some are timely to do that.

I would give them a zero star if available! I wanted to order a piece of furniture from Wayfair. I had a question about the piece and called the phone number online. The first time I was on hold for over 30 minutes and it kept saying they were busy and music played. I finally gave up and tried the chat window online. For a week, the chat will not work saying there is an error and they are "working on it". I called again today and the automation said they were too busy to take calls and said to send an email to businessquestions@wayfair.com. If a company does not have an avenue to ask questions before an order, then I cannot trust that I could reach them if I receive a damaged piece. All Modern is also Wayfair and they show the piece I wanted but I got exactly the same problem with phone and chat. I cannot recommend Wayfair.

I have bought several pieces from Wayfair, the product comes to my door, some overnight. It's that quick. I have purchased area rugs, beautiful, great quality and great pricing. Many choices of colours when it comes to cushions, wood finishes. The furniture is sturdy.

We've ordered most of our furnishings for our new home from Wayfair and I've been very pleased with their service, prices and quality. Delivery is either early or on time. Everything we've received has been complete and in good condition, and when mistakes have been made, their customer service in handling them have been excellent. For example, we ordered an electric fireplace and they sent the wrong model. I called them and was given a 10% refund for our trouble and the new/correct fireplace was here within 2 days and we were told to keep or donate the model that we had originally received, which we're actually going to be able to make use of in our basement.

Customer Service was great. I had to return chairs and they accepted and replaced them. I ordered tiles and they meant my expectations! Experience was very positive.

I haven't been able to purchase anything due to my very limited income. But every time I browse for future items. Wayfair always has what I'm looking for and more!

Worst experience ever. Ordered wardrobe in June. Parts arrived in September, 6 pieces damaged. Complained and provided replacements after 1 month. 1 month later they deliver the wrong parts. Replacements ordered, 3 items arrived instead of 4, and guess what? 2 were damaged. It is November. I've been living out of suitcases for 2 years, and Wayfair cannot send a wardrobe without damaged parts. Have explained packaging is bad and the quality is bad, yet they don't seem to improve on this. Have now requested a full refund and collection of the parts. Never ordering from Wayfair again.

I would not recommend Wayfair. I ordered a couch towards the end of October. When it didn’t ship by the correct date I called and discovered there had been a hold due to billing address issues. No one told us there was a hold until we called. We updated the billing address but were told that the item we ordered was sold out (we had purchased the last one so of course it was sold out, but the representative kept saying that she couldn’t promise we’d get the item we ordered). I cancelled and placed a new order for a similar couch, which had an estimated shipping time of several weeks after the first couch was supposed to arrive. Today is the day the couch should have arrived.

I really like Wayfair. They carry just about everything. They can be a little pricey. Their shipping is free and they return anything you don't like within a specified time.

I recently bought some deck furniture from Wayfair. Very prompt in sending the items and good quality as well. The pricing of the furniture was reasonable the furniture is comfortable.

Customer service is fantastic. Had an order previously and there were problems with it. They reached out to us to apologize and offered us a discount as well. It was just the fact that THEY took the initiative to correct this actually had my husband and I floored and very pleased.

They did not work with me for delivery. I work during the week and can only do a weekend delivery. Customer service was a hassle with this. I had to take a day off of work which I did not appreciate. Also when they delivered my couch they brought it in a box and just leaned it against the wall. I live alone and have no help and there was no way I was going to be able to take it out of the box and assemble it. I am a very tiny woman and have back and hip problems. I was not told I would have to assemble it.

I have bought items to furnish my parents apartment. Table and chairs, accent chair, filing cabinets, bathroom vanity, bureau, mattress, lighting and other home furnishings. Quality is excellent, items very easy to assemble, fast free shipping, and customer has been excellent. It is my go to place for shopping online for the stated reasons.

I wouldn't say that all their stuff is decently priced (a good chunk is actually really expensive for what it is) but what I got — a queen sized mattress and a standard bed frame — was really well priced. In total it was a little under $300 plus the free two day shipping was awesome! Most of their stuff is really expensive (lots of designer irrelevant stuff with no practical use besides being decor) but the rest is decently priced. Especially compared to other places and the two day shipping on most things is cool too, because if you go to a furniture store it can sometimes take weeks for them to deliver your stuff (I don't know about anyone else but it takes that long with the stuff I've gotten at furniture stores. Sometimes it's even taken a month). So all in all not a bad place to shop. Would recommend but definitely look around before buying.

Wayfair is the future way to purchase furniture. They offer good quality and affordable price. The inventory is huge and I love the modern styles they have. I really recommend Wayfair. It is the way to go to decorate your home!

Website is easy to navigate. Selection and options of merchandise are varied and plentiful enough to pretty much guarantee you can find something you like. The prices vary enough so just about all budgets can be accommodated. The choice of styles is wide and appealing enough to account for any tastes in decorating. I ordered and and received 2 pieces of furniture from Wayfair and they were delivered in a reasonably short amount of time. They were in perfect condition and even looked better than depicted on the website. I was very impressed.

I ordered 8 sets of 12 ornaments. I received 6 ornaments....When I called they explained that there was an error on the website, and the only way they could fill my order was to offer me 50% off the item, plus shipping which was over SEVEN times the amount I originally paid for the entire order. I don't understand why they could not fill the order and have the mistake be their problem. Even when told them they would lose me as a customer permanently, they chose to refund my money. DONE. PERMANENTLY.

I absolutely love Wayfair. Costs are affordable. If ever I had an issue they were quick to respond and replaced items just as quickly. I have been very pleased with their products I have purchased, although a wooden bunk bed I did purchase was disappointing over time, which was less than a year. The wooden slats were of poor quality and I had to purchase quality wood to keep the mattress up. The rails for the drawers on the trundle were made up of cheap wood and broke easily. Instructions were very complicated and were not marked to tell the pieces apart. The side rails to the bed cracked and the screws always need to be tightened, so I would never recommend a wooden bunk bed to anyone. Overall, I find Wayfair to be my go to for furniture, mattresses etc. I recommend them to everyone.

I purchase a dining set and coffee table. I received and was quite pleased. I also bought the option for setting up my furniture. The person was cordial and professional got the job done in record time. I will definitely purchase from Wayfair again!

I bought a ceiling fan which came with a very bent part to it. Without requiring a return it was replaced which was great. But in another instance there was a listing for a 17 piece set. I received only one. Wayfair would not honor the listing but did refund my money and let me keep the one piece free of charge. I would have rather had what the listing claimed and it took weeks to get the issue straight.

I purchased a red leather couch and chair, loved the look of the furniture. It took 6 weeks to finally come. When it finally arrived the sofa had a tear in it by the arm on the side. They sent it back. It took another 6 weeks to be replaced. That one came damaged also. In closing it took to long to get both sofas and both were damaged in the same place. Quality control was very poor.

Horrible experience!! So far absolute scam!!!! Horrible experience!!! I have ordered a table from them in October, it was supposed to be delivered on 22.11.2019, then on 25.11.2019. On the last date of delivery/ 25.11.2019, I've been waiting all day for the delivery and keep checking my email for any updates. At some point the status of my order on my Wayfair profile gets updated with advised delivery on 03.01.2020!!?? I did not receive no call, no message, no email!?!? Just the status got changed! Wayfair saying can't do anything!?!?

Ordered a sofa set with a scheduled delivery. First I'm told that the items won't be delivered together... okay. So, I go ahead and schedule delivery for the one item that I can, only to receive an email that the shipment of that item has been delayed, and that I can expect that it will arrive at their shipping partner a week later. No thank you! Of course Wayfair was sympathetic enough to cut my cancellation/return fees by 50%. I was willing to order from them vs a competitor, because Wayfair offered faster shipping. The joke's on me. Order from somewhere else.

It was a very fast and easy process from start to finish. The only issue was delivery because it took a prolonged period of time to receive the item.

I enjoy the beautiful mermaids they have, I have purchased over 6. Excellent for the most part, but prices are too high. As far as the furniture, many options. I am only interested in reclining sectionals, that are not leather, and easy to clean, stain resistant and hopefully all are waterproof treated without the chemical fluorocarbon chemicals, for it's dangerous to our health.

When I moved into my new home I was thinking about how much I wanted to spend on my furniture. I have bought new furniture from other furniture stores in the past but they never make it a year. So I thought I would try something new on where I would buy my furniture. So I found a nice set on Wayfair it was a loveseat recliner and couch recliner. It was a nice color and it reclines all seats. When they delivered it they were very friendly and put it where I wanted it. They don't put it together but it really wasn't that hard to put it together. The couch and loveseat I have had for at least 6 months and it is still going strong. Anybody spills on it you can easily clean it up. Very comfortable and fit perfectly. I was very happy with my service and my furniture.

Wayfair is one of those places where you can get cheap quality furniture, or nice high quality pieces. That may be appealing to some, but I unfortunately fell for buying poor quality items I regretted spending money on.

I placed an order with Wayfair on Nov 12 and was advised that the item would be delivered Nov 19. The item was not delivered so I called Wayfair on Nov 20 and was told a tracking number was issued but the item was still at one of their warehouses. The agent told me that a case manager would contact me Nov 21. Nobody contacted me so I called again on Nov 22. The agent could not give me a valid reason why the item didn't ship and claimed that they could not cancel the order. I was assured that someone would contact me later in the day. This, yet again, did not materialize.

I bought a baby crib for my brother and sister-in-law. It was adorable and had a vintage cast iron feel that went with furniture that they already had their house.

I bought an entire bedroom set with a full size name brand mattress for under $1600. Also bought rugs after the room was put together. Quality is really good and looks beautiful. Very happy with all my purchases and would recommend.

Wayfair is way overpriced and everything looks cheap. When I look for furniture I look for comfort and everything I looked at did not look like it had any. Just not happy with their selection or quality of products they handle. Found a couch elsewhere and purchased.

Fortunately, everything I buy from Wayfair has not required being returned. I always shop around and use Wayfair pricing as a price index!

We've purchased a good number of products from Wayfair...and they are consistently of good quality! Recently, we had a fire pit which had issues after six months of use and Wayfair, without question or issue, replaced the unit within days! It's so great to find reputable, dependable retailers in today's world! AND...the customer service line was picked up in just a timely way as a new sale would be...and by a live person without myriad digital voice prompts to navigate. Love Wayfair.com!! Our family highly recommends!

It's very hard to find nice furniture in the stores without paying a small fortune, the travel time to and from the stores, plus a heavy delivery fee. They give you software to place your furniture, to see if it will fit. We live in a very rural area. I have ordered 5 pieces of furniture from them, and only had one issue with some small metal tables, and the packaging and it was all handled with a phone call. The prices were great, free shipping and Customer service is A+++.

My son and daughter-in-law purchased a nursery set for my new grandbaby and it is beautiful, functional and sturdy. Most importantly is it's quality and safety for my grandchild. I have also shopped Wayfair and have always been impressed by my selections. Sometimes I have a hard time choosing because I have found so many items I like. It is definitely my go to for the price and selection.

Wayfair has been convenient and the selection is large. It is a solid option for our family with adding the final touches to rooms and finding the right items for our needs.

They have a good variety of multifunction items. I like the swivel chairs because they are not that big and when they are on sale the price is very reasonable.

When I have made purchases through Wayfair in the past and have had an issue they were very quick to resolve it. I was missing a small piece for my bed and they sent me replacement parts overnight. I've always enjoyed shopping with them whether it was remodeling my kitchen or just buying new furniture or accent pieces. They have a very large selection and great prices. I love the ideas that I get to update my style for my home.

I've purchased a number of furniture items from Wayfair and overall I'm very pleased with them. There are many options to buying furniture but in my lifetime I've seen the quality of all products diminish over time. Wayfair is better than most because If you're unhappy or have a problem with any of their products they will take care of it. No runaround — just excellent customer service. I usually check the customer reviews to see what other people had to say. Of course you have to take everything with a grain of salt but at least it gives you an idea of issues etc. with certain products. Just a tip... Never pay full price as everything they have will go on sale.

Our family have purchased several pieces of furniture from Wayfair and have never been disappointed with the quality. From entertainment centers to buffets the selection has been excellent. We received one buffet/console that was coming in 3 pieces and they delivered two of the wrong pieces. However, upon calling Wayfair they sent out the right pieces in less than 2 days! Our dining table we purchased was put together by friendly people the same day it was delivered, of course you pay extra for that convenience but it’s well worth it! I just can’t say enough about their excellent customer service, we are impressed every time we need to call them. Will continue to buy from Wayfair for all our home needs.

When I walked in the store the customer service associates were very nice and trying to help me what I wanted to find. They were very specific with me about what the prices were and where the furniture was located in the store. They were very helpful and they had great customer service skills and if there was a question that I need to answer you were willing to answer any questions and if there was a question that they did not know they found someone to help me with the question. I was glad to buy a product and furniture from the store.

Recently bought a dining table from Wayfair and wanted to purchase other matching pieces for the living room. My research indicates that online retailers are selling the exact same product under different style names, e.g. a console table is called "Parley" on the Wayfair site, and "Eberlin" on the manufacturer's website (Furniture of America). The manufacturer's suggested retail price (MSRP) is $439 on this particular piece, but Wayfair says the MSRP is $1134 and is on sale for $539. So obviously you'd think you're getting a great deal, but you are not. Be careful of Wayfair. Seems to me that this is a dishonest business practice.

I have been watching a dining set that was £28 for the last couple of weeks (Cali by Norden) waiting to see if the price goes down for "Black Friday". I received an e-mail today for Black Friday - Early Access. Surprise Surprise the set has increase to £42.99 !!!! No doubt it will go down in price "on" Black Friday, but maybe not to the £28 pre "offer" price. Some unfortunate people will also think they are getting a deal at £42.99. I called their customer service to check if the price increase was correct, only to be told that he could only see the price being £34 previously, but it is now £42.99. It just goes to show, you can not always believe that the offer is so "special" after all.

I need to think twice if I am ever to order from Wayfair again. My first order and nothing but issues with shipping and delays and their customer service is some of the worst I have ever seen. I ordered a patio set from them and followed up on delays in shipping and they had nothing but excuses. One rep said one thing, another said another thing and no one could get their story straight. They ended up cancelling one order and giving me 10% off next order but why would I ever buy anything from them again. Shabby practices and unreasonable shipping expectations make this company hard to do business with.

We have shopped here before and found the quality of the products very good, but they are still overpriced in our opinion. They do however offer free shipping and the times that we have called them, the customer service people are very nice and helpful. We checked again on Friday and today for Cyber Monday sales; and although the special prices were good, we were able to find a bed much cheaper here locally. We would recommend Wayfair and especially for their fine customer service folks, but just were able to find a better deal at this time. I do intend on checking back with them on any upcoming purchases that we intend to make, and hopefully will be able to find a good deal then.

When my husband and I bought our new house in 2018, I bought eight or nine new pieces of furniture from Wayfair, including a couch, an ottoman, four bar stools, a queen-sized bed, a dresser, a shoe cubby, deck furniture, and the vanity in our bathroom. We receive compliments from everyone who visits, and frankly the furniture really makes our house a home.

I had a very good experience buying living room furniture with Wayfair. Delivery was excellent and they set it up including putting the legs on etc. My main issue was the quality was not great. After owning this for a year, the cushions have started pilling and losing their firmness. I bought this piece due to all of the great reviews, but I would like to know how people feel after one year.

I was looking for a unique furniture piece that would allow a transition between my family room and dining area but would also have a purpose. I was able to find the perfect furniture item on Wayfair. It was unique, stable and beautiful. Since I have not purchased furniture from this place I was concerned about the durability but the wood shelf has held up very well and provides a very sturdy structure. I was able to use to for multiple things and I absolutely love it. The shelf did have a screw hole in with a thread insert already pre drilled that was warped but we were able to make it work anyways. I did not reach out to the customer service team because it was minor and once the screw is in it, you cannot see it so it was not a big deal to us. The prices with Wayfair were very reasonable and we still got a quality piece of furniture. I will buy from them in the future and appreciated the shipping updates and expected arrival accuracy.

I placed an order and when it gave me the delivery date it asked if I wanted to cancel due to shipping was four weeks out. I said YES - they took my money. Didn't cancel. I made three call to get my money back (no product was shipped or delivered). Going on twelve days and was told today it will be another 5-7 days to get my refund!! I would highly suggest finding another vendor for your needs.

We ordered my platform bed on 11/15/2019 and they said it would be here 11/17/2019. We still have not received it and today's date is 11/20/2019. We called and asked what was going on. They said they would expedite shipping. So now it won't be here until 11/27/2019. To my knowledge expedite means in one day maybe 2. This is our 1st time ordering from this site and we will NEVER do it again.

I recently purchased a coffee table from Wayfair, I have been shopping for one for several months. Wayfair has the largest collection of all the stores I shopped. Purchasing was simple. My Peralaz End Table with Storage arrived quickly and safely. The Peralez End Table is beautiful, very sturdy and well made. I will be shopping at Wayfair in the near future.

I'm very pleased with my table. The picture and description was accurate. It arrived on time and I continue to order from Wayfair.

I have bought several items over the past years and have never been dissatisfied with any product. Love the easy way of purchasing items. The timeliness of delivery is great. The overall service is very satisfactory.

Wayfair has excellent furniture choices. Price high to low but some cheaper bar and aren't really good quality but remember you get what you pay for. They have excellent customer service and return policy. Would highly recommend and last not forget the free shipping. Awesome.

I have placed over 10 orders with Wayfair and to date my experiences have been very pleasant. I ordered an entertainment center and bed along with delivery and assembly and each experience was very positive. The items I bought were from Perigold and are of high quality and look very nice and exceeded my expectations. I would recommend them for purchasing any home furnishing needs.

I placed an order for a rug (among other items) in early October. Online I could see that the rug had shipped but 2 days after my estimated delivery date when it still hadn’t arrived I called customer service and they advised that they were certain it had gotten lost in transit, and shipped out a new one. I got the new one and then a few days after, I got what I’m assuming was the original rug.

Stay away. They lie about delivery schedules. They lie about “white glove” deliveries. They lie about “we’ll make it right”. Their products are inferior cheap and overpriced. NIGHTMARE NIGHTMARE. RES FLAG — cracked vanity top. Delivery team rolled a 500 pound vanity up my concrete terrace stairs. CLUNK CLUNK. Bragging “I’ve never broken one yet.” Liars. Stay away. Better products and service elsewhere. Disgusting company. Totally full of crap.

I ordered a Day Bed Trundel with assembly. I would not have purchased the product if I knew I had to assemble it myself. When the bed was delivered I was informed that the delivery service does not do assembly. I was informed that they could refund me the assembly fee and give me a phone number to an assembly service that MAY be able to help me. So for clarification, the guys who deliver for Birch Lane actually never had the option to have the furniture delivered and assembled. The only option available is delivery and refund. That was my only choice. This they let me know this AS THEY ARE DELIVERING THE BED!

AWFUL: From purchase to customer service to non-delivery. There is misleading information about delivery and actual set up of furniture. The delivery company called and didn't leave a message, miscommunication, wasted time and money. Think twice about ordering from here.

Returns with Amazon are FREE, returns with Wayfair are EXPENSIVE... Bought curtains for over $60, Giant tiger sells for $7, what a mistake, 1st order with Wayfair... Never again. Wanted almost $20 to return them.

I have had an online login with Wayfair for some years with my maiden name. On Oct. 11 2019 I placed an order online with wayfair, I opted to use progressive leasing as I have leased with them in the past. I used my credit card in my now married name for the down payment which was approved for $1048.90. I was approved with Progressive leasing. I received emails from both wayfair and progressive that the order was successful. The next day I called wayfair as online my account was showing each item I ordered was cancelled. I was then told my wayfair account was flagged for fraud. I assume my married name vs my maiden name, who knows. Nobody can tell you. I was told to order something with my credit card, wait 30 days and try the lease again. Which I created a new account with my married information and ordered a spatula with the intent to wait and give them another try.

I had purchased a KitchenAid ceramic bowl retails for $8499. They had on sale for $5999 so I bought it paid with PayPal. My order sat on hold for three days sparking me to call to find out why. Second phone call I was informed they made a pricing error and the bowl is regular price. They charged my PayPal account. When were they going to tell me they had a pricing error? So you take my money and don’t ship the item. Offered me and "I’m sorry 10% off your next order". I can replace my order full price -10%. I guess this is the new generation of shopping is online and there’s no more customer service no more honoring prices even though that was your mistake. Online store should be accountable for their mistakes and not take that to the customer! This was my first purchase on Wayfair and might be my last.

Wayfair is such a scam. So expensive and they give you the cheapest **. Almost $200 for a litter box cabinet, it was made out of this cardboard crap and was glued together, yes I said GLUED, WITH SINGLE STRIP DOUBLE SIDED GLUE STRIPS. The only screws that came were for the magnetic latches for the swinging doors, which weren't even long enough to stay in place... didn't even last more than 3 months.

To be fair, Wayfair was good with their customer service. Their product though is less than inferior. First I had to get a replacement because when it got delivered parts were broken. Ok, got the replacement. Put the cabinet together and everything seemed fine except because I got a full replacement, I still have sitting in my living room the box of broken parts because they won't take it back. Now back to the real problem, the material used in their products break or fall apart easily. What else can be expected when working with press wood. Cheap, cheap, cheap. Guess you really do get what you pay for and I will never waste my money again.

Delivery was scheduled for Saturday, 11/9 between 8am and Noon. At 2:20 we were informed it wasn’t coming. Now my daughter doesn’t have a bed to sleep in as we had gotten rid of her old bed that morning.

Ordered a table - comes with base and top separately. 1 - Base arrived without any hardware. Ordered hardware online and on the phone, MUST wait nearly THREE weeks to get it. 2 - Top arrived earlier than expected and was delivered to wrong address by FedEx. 3 - Top finally arrived, packaging damaged and opened/re-taped. 4 - Hardware is there, but NO assembly instructions. 5 - Tried CHAT to no avail... Would not acknowledge HARDWARE may be missing. Had to open box myself (very heavy) - I'm ALONE AND 75 YEARS OLD. Did that ANYWAY, NO INSTRUCTIONS! 6 - Chat agent took exceptionally long times to answer. Then would not do anything to mitigate the problem. HAVE TO WAIT ANOTHER NEAR-THREE WEEKS FOR REPLACEMENT HARDWARE - (11/29)- after Thanksgiving! 7 - I now have NO table for thanksgiving. 8 - Chat agent would not give me RMA to free-return!

By the looks of the picture, this end table would be the perfect match to our lanai furniture. Good thing the FedEx delivery person waited for us to open the damaged shipping box! What a piece of junk!! Look more like something put out for trash; not even something you'd donate to Goodwill after years of use. Even the FedEx delivery person suggested it be immediately returned. Not only was it inferior quality, but cardboard was glued to the sides of the piece, the finish was chipped off in other places and it was so wobbly you wouldn't dare put anything on it. The drawers were falling out (looked as if they were too small for the openings). All-in-all a piece of junk!

I have never had such poor customer service in my life. We ordered office chairs for our business and after a year the bolts started falling out and we actually had people fall flat on their back from leaning back a bit (the base came unsecured from the seat). I have called them 5 times for help on getting new parts to replace the bolts in the chair. The first time, they said they were sending me hardware kits to my business and a confirmation email to the email on file. Never received an email or the parts.

Worst products and worst customer service! Quantity but NO QUALITY! Made in China products! Make yourself a favour and save your money, never shop here! Furniture pieces delivered broken, used, fabric of couch dirty and teared!

Emily from Customer Service was wonderful today when I called for help. She took care of my entire problem without transferring me. If she needed to ask someone a question, she put me on a short hold. Thank you Emily.

I have bought over $4,000 worth of furniture for my home and had one promotional credit balance come due a day before card due date. I paid the entire promotional balance by card due date, but was still charged $256 in interest. When I called customer service 3 times...they refused to even give me a dime back of interest. That is poor customer service!! I will not be buying anything from Wayfair anymore!!

I tried to change my order literally less than 24 hours later as it was the wrong color. They said they couldn’t contact the warehouse but they would reroute the package and send me the correct chairs. Never did that. I got the wrong chairs and they wouldn’t accept a return unless I paid the shipping. I will never buy from here again. Very shady.

We wanted to buy a fiber optic Christmas tree to replace the one our family has had for many years. We found one we liked at Wayfair and put it in our shopping cart. However, we had to wait until the next day to submit the order because we were waiting for our retirement check to be deposited. When it was deposited the following day, I went back to our Wayfair shopping cart to make the order, only to find that the price had been increased in our cart. I contacted Wayfair Chat and was told that the price of the tree could not be reduced to the first price but, in the future, they could put a week-long price lock on an item but couldn't reduce the price that was originally in our shopping cart. This seems strange. I am wary of any company that does things like this—increasing the price of items in only a few hours and refusing to honor the price that was in a customer's shopping cart for a very short time.

I ordered a couch and chair using their in house credit, huge mistake. After three weeks of waiting Wayfair cancelled the order via email telling me the items are backordered and there was balance on the account, which there was no balance. Three weeks at this point. Then after finally getting ahold of them, I was told I ordered items that were not in stock, nowhere did it say that when I ordered, and because of that my order was canceled. Yet, the line of credit is still active. So no couch or chair, and a active credit line. The following day I got a email with their sale ad. It had a print of the couch I just tried to order and everything when I called again. They told me it was custom made...it was not backorder. Then trying to close the line of credit with Wayfair is nightmare. You call, "Yes, it will be closed today..." It has been three days and still not close.

This review has nothing to do with the quality of Wayfair's products. Most of their products are really great and I have purchased several nice things from them. Customer service is awesome too. ;) The reason for three stars is because I get so frustrated when I am on the Wayfair website. It is extremely slow and it takes forever for picture's ad information to load. I get so frustrated that I just give up and leave the site. My advice to Wayfair is to fix this issue. If your site was faster, I would probably buy more.

Small simple order of curtains, used gift card and my debit card for purchase, and after delivered I found out they tried to void out the gift card payment, and charged my credit card double the amount a week after these curtains were delivered. They should not have played around w/ my payments. I made the payment over the phone with agent - case closed. Why are you charging me a week after delivered the wrong amount, and then trying to credit back my gift card? This was a total disaster. Still waiting on response from supervisor Annette who never responded to any of my emails. Will never never order from them again. They are confused. I never authorized them for the amount they charged on my credit.

Wayfair is a sad joke. Wow. I ordered a new bed frame on October 18 and was notified on November 2 that my order had been canceled. With Thanksgiving and the holidays just around the corner, It's crunch time to get the house ready for our extended family. Thinking I had that task handled, I'd moved on to worrying about other holiday related concerns. But now that I've been notified my order has been canceled, I have to double back and re-address the issue.

I had to go through pages of curtains to find what I wanted. Fortunately, I have dealt with Wayfair previously, so I made my choices first then tried to order. Seven choices were sold out. I finally found one that would be delivered in 3 weeks, which was ok. Now, however, I am told that the curtains will not be here in 3 weeks, but more like 5 weeks!

I wanted to give a big shout out to Wayfair as a whole! I have purchased several different products from Wayfair; furniture and accessories. Furniture was easy to put together and came as described! Always exactly what I was looking for. I had a couple glitches with a couple of my orders, but they were resolved immediately by awesome customer service representatives! Highly recommend Wayfair!! Great products, fast shipping, and exceptional customer service!

I ordered bedroom furniture....a bed, side table, and two dressers. I ordered it over the phone and had a great experience. But then the emails started about order status, tracking, delivery estimates. The bed was broken down into 3 separate orders, the side table was a another order and the 2 dressers became a 6th order. Then the emails started about delivery times. I had order the white glove service for delivery and set up of items and box take away.

I had been a loyal customer for a year. Every order had issues but they resolved them. Until Friday when they refused to pick up an incorrect broken bed scheduled for return, took off with all of my furniture and canceled my order.

I used to LOVE Wayfair's items and services, however, their starting to get very greedy. Their sale items are priced similar to other store's "normal" pricing. In addition, they've reported my credit card delinquent when a payment has been made and while a payment is currently processing. So shady. I'll be cancelling my card and taking my business elsewhere.

I ordered two sheds totaled about $1100 Sep 19th, and was told the order will be delivered Sep 30th. As you have guessed, today is Oct 28th and I have no idea where the order is. During the time I have called many times. The order was lost at one time and eventually found. Then each time when I call to check on the status, I got similar story that the order will arrive at a delivery station and I will be contacted to set up a delivery time. But I never got a call, not from delivery station, not from Wayfair, not from anyone; nor have I receive any updates on the order whereabouts. As the winter finally come, I can't wait anymore. I called and cancelled the order. Right now I just hope that my refund would arrive to my bank account without any issues, actually I am praying for that....

The customer service is CUSTOMER UNFRIENDLY; delivery service is NOT customer service friendly. The customer service associates ignore your concerns and do not respond to them. They do NOT respond to issues of the customer via email nor phone.

Bought a dining set that was originally priced at $981.00 and on sale for 47% off. They charged my CC and then sent me a cancellation email. When I called they said that there was a pricing error on the website and could not sell me the set at that price. Read online that this seems to happen a lot with Wayfair. "Wayfair you have nothing that I need!!" Anymore...

The worst experience. I ordered a couch that was delivered ripped. They placed a replacement order and I later found out, only after calling their customer service, that the initial item was discontinued and I wouldn't be receiving a replacement. They then gave me a refund for the item only (not for the delivery of that item) and said I could buy another couch if I wanted to.

I had ordered from them before with no problem. This time, I ordered a dining set listed as "blow out" price. I got a confirmation and the money was taken from my account. A few days later, I got an email that I had canceled it. I had not canceled it. When I called, I was told the company canceled it because it was priced wrong and I was offered a higher price to get the set. I declined. I told them that I had entered into a contract with them for the price and I had paid for it and they needed to sell it at that price. They refused, again offering a "good Price" to buy it at a higher cost. I asked to speak to a higher manager and was told someone would call me. No one called me and I am not surprised.

Bought a set of steak knives there, then within 20mins of placing the order, decided to get another more expensive set that appealed to my wife more. Put in a cancellation order and it was pending for 4 days. They then sent the package after 4 days, then claimed my cancellation order was submitted too late. They are very quick to take your money, but will not return it. Be very careful of this company. They also left in their "return policy" an open ended clause. Stating that "most items" can be returned. I now see why so many people prefer places like Walmart and Amazon. Where customer service is still done well. Once again, be wary of this company and I would look elsewhere if you are at all concerned about customer service.

I have been looking for some shelves to buy from Wayfair, and I found a few of them that I like, so I saved them in favorites. Then I viewed my favorites and notices that looks like the same shelf is being sold under different names and with different prices. Maybe it is intentionally, maybe not, but I became much more careful shopping at Wayfair since it appears that they want to charge more unsuspecting shoppers...

I accidentally put in the wrong address as the shipping address, so I called customer service with the expectation that it would be too late. The package had indeed already shipped. Instead of telling me there was nothing they could do the customer service rep put me on hold while they reached out to FedEx and had them update the shipping address in real time. When the rep got back on the line with me she confirmed that the package was re-routed to the new address. Wow! Now that is what I call proactive customer service!

DO NOT GET A CREDIT CARD FROM THIS COMPANY! YOU WILL INSTANTLY REGRET IT! The 3rd party bank that this company deals with is not only incompetent but also rude and will have to calling back and forth until the point that your account is almost in collections just for a simple account number. You can verify all your information but they will never give you your account info over the phone. They say they have mailed multiple statements plus my initial letter which was never received. I don’t understand what bank asks and receives correct information (address, bday, etc.) and can tell me how much I owe and ask for a payment but you don’t have any information on hand to give to me.

I ordered a product that was suppose to be delivered in 3 days per the website. I received an email the next day saying it would now take 2 weeks. Finally my product came in and it was the wrong item. Today I am being told that they cannot come and get their product today and I will have to wait 3 months to get another product. This is a really crappy company that cares nothing about their customers or the service they provide. I am going to pay 3x the cost to shop local and help a family. Big companies suck, I would give this 0 stars if it were an option.

My product arrived in the mail broken and with loose screws in the box. Then to return the item they will charge at least $30 to send it back. Do not buy anything from this company. Wayfair is a trash company.

Most painful and frustrated experience ever! The unbelievable way this people handle business have no equal! If you have nothing else to do that receiving messages from FedEx and Wayfair saying your package will arrive at the end of the day or between 11:10-1:10 pm, this is the place. I still waiting with dozen of messages during 4 LONG days! Maybe by the end of the year? Really, do yourself a favor and avoid the nonsense, disrespectful behavior of everyone at these companies. I am close to have a nervous breakdown!

I put an item in my cart right before going to lunch but when I came back to finish the purchase, they had raised the price $500. I called customer service. The person who took the call was very nice and offered a discount off the new $500 higher price but they would not honor the price from an hour ago, which is still being displayed on Google ads as I write this. Talk about bait and switch...

I ordered an oak end table that was described as yellow wood. I thought it would be a lighter oak. Pictures show various finishes from honey oak, red oak, & brown oak. Order description said yellow. What was delivered was brown. Unit will be returned, no problem. Issue is credibility as a source where one can accurately shop for furniture. What you see may not be what you get. The differences can be dramatic. The help desk can't help because they have the same screen you have. Not a very professional site. Picture shows product in box with oak sample in comparison.

Your company is destroying small businesses. You take a ridiculous percentage from your sellers, then do not pay your invoices for months. We have hundreds of open invoices that have yet to be paid by you. At the end of every quarter you refuse to send payment and make up excuses about the weather, or how busy you are. We can never speak to the same person because nobody sticks around there long enough to know what's going on. We canceled our contract with you and you still were taking orders from customers on our behalf and not sending them the product! Now we will have open invoices from 120 days ago. Such a joke. I would never recommend any business to partner with Wayfair and will never purchase another item from you again. Any person that is looking to order on Wayfair I recommend searching for the actual company that sells the product and not going through a 3rd party like this greedy company.

I called this company to find out about a canvas replacement umbrella cover and the person I talked to was completely clueless. If they cannot hire people who are familiar with their products, then this is not the store for me. The person I talked with seemed like he was half asleep and did not know anything about the products in question.

I called to place an order on 10/3/19 for a daybed due to company coming. I called instead of ordering online because I wanted to talk to someone about a firm delivery timeframe. I would not have ordered had I known the delivery was so unpredictable. At the time the order was placed I was told the delivery date was estimated as 10/15/19 and could possibly be early. Also when I asked where it was coming from they said Michigan. I thought Michigan to Illinois would be a reasonable delivery time. After the order went through the estimated delivery date was changed to 10/16/19.

I am waiting for my third order from Wayfair. Ordered the product online over a month ago. I received an email saying my order had been shipped within two weeks which included tracking info. The tracking info advised that it was at the courier's depot. I waited a few days and checked again - still at the depot. I rang the depot to be advised that the item had not been received by them!! Complained to Wayfair who allege they have sent a replacement, due to arrive by October 15th. I am not holding my breath. My second order - the same thing happened and I got a refund two months after the order. They are a disgrace.

So I'm 5ft looking for a small recliner. I purchased one from Wayfair. It's small all right. There is only a 2 inch high arm rest, from the seat. In fact you could easily fall out of it sideways. Also the seat is so hard that it makes it for a very uncomfortable chair. Very unhappy. 200$ I wish I had never spent.

I have been ordering from Wayfair for years and over that time I have had many, many furniture items arrive broken. As if this wasn't inconvenient enough, Wayfair then refuses to pick up the broken item and leaves it on your hands to figure out what to do with it. This practice is not consumer friendly and leaves you feeling like you've just been had. I will no longer shop with Wayfair due to this unfair consumer practice.

Their shipping time is ridiculously slow. I can’t believe that I ordered my item 9 days ago and it still hasn’t shipped and it’s expected 3+ weeks after ordering. Large item or not this is unacceptable! I emailed customer service and got no response. Called and spoke to someone and was no help whatsoever! First and last time ever purchasing from this so called reputable company.

After reaching out via phone and email to the customer service department, and receiving little help other than being provided with the expected shipping date and promise that they are doing what they can. I've decided to post our extremely exhausting experience here as well. Our order placed on September 17 was scheduled to be delivered on Friday, Sept 27th. At the time of delivery, only one item arrived. My wife was contacted and told there was not room on the truck for the rest of the items, and that they would be delivered later that week. After some discussion with the person on the phone, we were able to have the items delivered on September 28th.

Doing a major remodel and addition in MA and wanted to take advantage of the selection and prices that Wayfair offers. Bought sink faucets, shower system and bath filler. Some arrived missing key parts (rough-in valves despite description and specs and 1 hour pre-order customer service call) and other arrived bent. All was rectified but not before 1-2 week delay in the plumbing subcontractor. We also had a free standing tub on hold for purchase. Ultimately however all the parts were NOT Massachusetts certified, including the tub. Everything had to be returned. I likely have spoken to every customer service rep (all of whom were super friendly but unable to help nor answer my specific questions). Due to timing delays, I was forced to pay near retail prices locally as I no longer had the luxury of online shopping and shipping. Massachusetts folks - be informed and stay away!

I have heard of Wayfair for quite some time and decided I would purchase a new dining room table from them. I ordered the table on September 15th and remember being under the impression that I should have it within a week. I received the confirmation email and it said it would be delivered on September, 27th. September 27th came and no delivery. I went to their website and looked my order up and now got said the 28th. No delivery on the 28th. No communication with me on the delay.

Well I had not bought one thing online in my life and heard about Wayfair. I was moving for the first time in 24 years and decided out with the old and in with the new. I refurnished every room in the house via wayfair over a period of 4-5 months. Oh yes there were some bumps in the road with damages and either waiting for full replacements or repair parts, this is where the bumps came in. The customer service reps were first class in making things right and always told me donate the current item I had rather than me pay for return shipping etc.which was always gratefully received I might add.

So on Saturday September 21st I placed an order online at 6:05 pm for a Step2 play kitchen. At 5:25 same day the 21st, I cancelled the kitchen online. The e-mail they sent said cancellation pending. On Monday I called because the money was taken out of my bank account. He said the item had already been shipped out in 3 separate boxes. I explained what happened and he said he would just have it sent back to the warehouse. On Wednesday the 25th, 314.00 was taken out of my account for the kitchen. I gave it till Friday to see if the money would be refunded, it wasn’t. I called customer service and after being put on hold for 7 minutes, she came back on the phone and said there was a glitch in the system and I would receive my refund of 314.00 in 3-5 business days. I said the money should of never been taken out and now I have to wait to get my refund. She said "that is how we do our refunds here". I would think twice about this company in the future.

I spoke to a Terry from Wayfair about damaged items and they were super quick to respond and help me with replacement and offered a discount code as well! He was very nice and professional and made the whole experience smooth and easy! Thank god because I love Wayfair for furniture and will 100% order from them again.