Wayfair Reviews

I ordered the swing set and waited to receive, the delivery date came and went and no swing set. I contacted Wayfair and they could not find the item soooo they reordered for me. Again the delivery date came and went, Still no swing set. Guess what? They lost it again! Hopefully I get my money back. I will never order from Wayfair again. WAYFAIR find a new shipping company.

I have never gotten a bad impression of a company SO FAST. When I placed my order, the site asked for my phone number "just to provide delivery info." Within a minute of me placing the order, they sent me a text thanking me for my order. NO!!! That is not "delivery info." I don't know why they want to send via text what other retailers send via email when it is definitely not urgent, but why OUTRIGHT LIE on such a minor thing???

I ordered a table in Aug. It actually came in earlier than promised and was scheduled for delivery. They ignored the updated address and phone and tried to deliver to the wrong address. Rescheduled for the following Saturday. Come Saturday no delivery, no notification. I call and get the usual platitudes. "So sorry, we understand etc." But no one wants to do anything. I insist on talking to 'managers'. They state they are in Customer Service and can't do anything about delivery. What's the point then? I continue to press and find that they have lost 1 of the 2 boxes. Won't be bothered to look for it (or understand that they will not find. - What kind of mickey mouse operation are they running?) They are willing to re-order. Oh whoops, out of stock until Nov. 4 (it is Sept 21 today). Bye-bye Wayfair. I'll find a competent company.

I’ve purchased from Wayfair twice now. Each time they sent me items I could have purchased at Walmart. The products on the Wayfair site are given a name that is different from what is at Walmart and the prices are way more. It is not until you receive your order you see that it is actually a Walmart brand item and has a different product name. This is deceiving and unfair to the consumer. If I knew the actual name of the product I could have made a better financial decision.

I've ordered three over sized furniture items from Overstock. They contract with FedEx for delivery, which apparently subcontracts out to a local delivery firm as they don't want to deal with bulky items. In all three cases, the shipper scans the item which marks it "out for delivery" in the FedEx system BEFORE they load on the truck. These local delivery guys prioritized easy things over bulky items so they'd just fill their truck and my item would roll over to the next day, and the next, and the next...without me knowing until 8 PM.

I bought an item on their site listed under a different brand name but in fact it was an item that could be bought elsewhere cheaper. When contacting them they told me that is ok because it’s an agreement they have with the manufacturer. But what about the consumer? Do we not have the right to know what brand we are buying? As a response they said I could return it at an additional cost of £4.99 or £9.99. So I should spend more money because they decide to dupe people? They said this is common practice but I have never come across this.

Bought two lamps. Wife did not like them. Returned them within a few days (I paid for return shipping). Had to call multiple times to get my money. Excuses ran from "it takes a while to post in our system" to "I do not know why you did not get it. It is in our system but it did not roll over or words to that effect". Bottom line it took almost a month and continuous prodding from me to get my money back. Unethical does not aptly describe their actions. I would use a stronger more explicit word but I do not wish to be sued. I would never do business with them again. I do not like to have to count my fingers after I shake hands with someone.

I am in need of Office Furniture for my company. I signed up for a Wayfair Professional account. I had plans for a small initial purchase. I am currently waiting on my Business Credit Card to arrive. I did not want to put it on my personal credit cards. I made my choice of furniture but realized they only had a few left in stock. When I was able to log-in they had 1 left in stock. I decided I didn't want to miss out and used PayBright. While I didn't really want or need to use PayBright it was the only quick option at the time to solidify the desk I had been looking at.

I ordered a bed frame that was recommended to me. I received an email that the est. delivery date would be 9/13. I didn't received it so I looked it up under my orders and it stated that it was put on hold. I called customer service and the lady told me that she couldn't tell me anything and that she assigned someone to look into it. Today is 9/16 and I have heard nothing, so I looked up my order again and it stated CANCELLED. No one from Wayfair has contacted me. I would be hesitate to order from Wayfair again.

My name is Randy and I just bought a new house in Orlando and decided to start purchasing items from Wayfair. I ordered a large picture from Wayfair and was highly impressed with it. Next, I decided to order an expensive 11.9' x 9.8' metal patio gazebo by Sunjoy, Order #**. I placed this order in July. The following month (Aug) a representative from Wayfair called and stated that the item could not be shipped from the warehouse up North but now will be shipped from a warehouse in California. Toward the end of the month (Aug) I called the Rep back and he stated that the item was on a truck in California getting ready to be shipped out. I emailed another customer service rep with Wayfair and she sent me a 10% discount coupon. The coupon to me didn't fix this issue at hand but I decided to wait.

I just noticed a hall runner & haven't received. Was discounted in price and called to get the discount (I will probably have to send it back anyway as they are rippled from shipping, wont lay flat) but she said as of Sept 1 they no longer give the discount...nice to let us know. All other online still does including Amazon whose prices are lower for the same items. Disappointed as these runners always seem to be flawed and you waste time shipping back and days trying to flatten which a consumer shouldn't be doing.

I ordered a bed at the end of August to be delivered mid September. The item was paid for and a receipt was sent to me confirming my purchase. I called one week prior to confirm delivery and was told it was on schedule. When I had not heard from them the day before delivery, I called to get time frame. Instead, what I was told was that the product was out of stock. A product I HAD ALREADY PURCHASED! So, they sold MY merchandise I PAID FOR out from under from their warehouse. I never once had one email, call or any form of communication telling me the product was no longer available either. Not only is this a terrible way to do business, but seems illegal at that. If you actually want to receive a product that you ordered, DO NOT order from this company. I highly DO NOT RECOMMEND Wayfair to anyone!

Just fyi, if you return an item to Wayfair you are not allowed to leave a review. Most disconcerting as this may make items look more favorable than they are. I recently ordered a quilt and curtains that were supposed to match and did not at all. The return procedure has been okay so far - not completed yet so have not received a refund. But the curtain I ordered was an open box deal and so I am not allowed to return since I got a discounted price. This is a little shady since the quilt did not match. I am allowed to leave a review for the curtain, but not the quilt.

I purchased a floating vanity on 8/9 that was allegedly shipped on 8/14 and was supposed to arrive to the Wayfair Delivery Team by 8/27. This seemed like a ridiculous delay to begin with when other companies can you items in days. The day came and went without any updates and the online tracking never showed updates. I reached out to Wayfair and they told me my vanity, which was coming from Texas and I live in Arizona, was in California but should be leaving soon for Arizona. I then received three phones calls telling me there were no updates, that the vanity was still in California and the shipping dates kept changing. It has now been a month and my vanity is still sitting in Paris, California. My biggest concern is it will arrive damaged and be sent back. I need a finished bathroom and my plumbing has already been prepped per this vanity's specs. I will never buy anything from Wayfair again.

I ordered a bed, and only received 2 out of 3 parcels required for it. I got in touch with them immediately, as the courier didn't have the third parcel. It says on the top of each box how many parcels there are going to be. Instead of straight away sending the replacement part, they started an 'investigation' into what had happened. I found out myself by speaking to the couriers on their live chat, who told me the third part of the bed was never sent to them in the first place. Got back in touch with Wayfair, who said I still needed to wait for their investigation to finish. So I can't get the refund, nor can I get the final part.

I never write reviews as I do not have time, but I am so upset about the service I received from Wayfair and all of its companies that I had to write this review. If I could give less than one star I would. I spent days and weeks searching for the perfect match Bed, Dresser and Nighstands and I spend equal time coordinating the delivery to arrive when we would be in Naples. Unfortunately the hurricane was possible going to hit Florida but I still went to receive my delivery. I flew to Florida for the sole purpose to receive my delivery which already arrived at their warehouse in Tampa on a Friday.

Ordered queen platform with two night stands (Orren Ellis Lashley Queen Platform Bed). Two days later getting notification the order gets delayed for some 4-5 weeks. Calling Wayfair, they explain that due to the night stands being out of stock the order got delayed but they can deliver the bed meantime, I agreed. 3 days later the bed comes, starting assembly and here what I see:

We ordered several items from Wayfair for the first time for my daughters new apartment. It was recommended for good quality and reasonable prices. We ordered a bed frame, mattress, kitchen, lamp and island with stools. The island came as expected and on time. The mattress we had to switch because the one we wanted took too long to deliver. We chose one that had a much quicker ship date only to learn that ship date and delivery date do NOT correlate. The delivery date was obscured and she had to wait a very long time for actual delivery.

We purchased a Murphy bed from Wayfair and because we were still in building mode (which is very slow in our area) we never unpacked the bed until over a year later. When we opened the boxes, we found that it was not quite what we ordered. The picture showed the bed with 2 cabinets. We never received the 2 cabinets. When we contacted Wayfair, they advised us that the cabinets were in the picture as "staging" which is just another term for "False Advertising". Upon contacting them, they advised they were very sorry but could not help us. They offered us $100.00 towards the purchase of the cabinets, which were over 600.00. I will never refer Wayfair to a friend because I would feel guilty if they got the same run around and service we received.

I ordered a top grain leather sofa from Wayfair. They sent a sofa that looked identical to the one I ordered but it came from a different manufacturer and is faux leather, not top grain leather I ordered. They then told me I had to package up the one they sent me and when it is picked up I will get my refund. The company had no intention of sending the order I placed. They went so far as to tag the box with the invoice for the sofa I ordered that clearly identified I was to receive a Garbutt top grain recliner sofa item BM166036. Instead, Furniture of America item CM6193SF that is faux leather was sent and it had a hole on the side of it. Customer service never offered to correct the order, but handed me off to an agent that wanted me to look at Wayfair's premium furniture side of their business, Perigold Furniture. When I told him I was not going to buy something my call got dropped. When I called back I was told that Justin was on another line.

Saturday 9/7/19 I had scheduled a delivery for a TV stand from 7am-11am. I waited for the delivery and around 11am the delivery changed to 6pm drop-off. I called at 6:11pm to find out the status of the delivery and they said they couldn't locate the driver. The delivery never arrived. I followed up 9/8/19. After waiting 30 min on hold I decided to try again 9/9/19. I called 9/9/19 to find out and no one could tell me what happened. It just didn't get delivered.

I can say one thing about this company, don’t order from this company. They sell items they don’t actually have in stock. This is the one and only time I will purchase from them. Save your time and energy and buy elsewhere.

Worst service ever. Their warranty is a scam. They talk into getting it when I call To report it. The lady said that we were just a hair over one year out of warranty and had to call the warranty place explain to them and sounds like they would have to replace it. I did everything they asked. They email back saying My warranty doesn’t cover that. That’s not what the lady told me on the phone. Very disappointing. Terrible service. The chair fell apart because the bolts and said they put in it fell out when I looked today. It’s a terrible company. I heard you not to buy from them.

I have been a customer with them for a few years and I had overall decent success in the items I had purchase. The one thing though that has always been a huge frustration with me is their price gouging. It is so bad that prices on items changes 2 to 3 times a day. It makes it very difficult to know what price you are buying it at is a good deal. You don't have time to think about purchases either because within hours a price could change. You could even search google and sometimes they will still have the old price because Wayfair changes the prices so fast and often that Google can't keep up to display the correct price. I have never see it so bad as I have on Wayfair. It is unethical and it should be crime.

Okay, every time I find something on this site the price goes up 10 times before I even buy it. What's up with that? I pick something, put it in my cart and decide I want to think about it. I go back, it's up $2. I close the window, go back later, another couple of dollars. What in the world? Then I got search for the product by name online, find another company that says they have it $20 less. I click on that company which takes me to the item on Wayfair at $10 more than the price I had in my shopping cart. I will not buy from a company that pulls this kind of stuff. Where's the bargain in that?

When the product I ordered arrived it came with the incorrect hardware package. After notifying Wayfair of the discrepancy over a week ago I still do not have the correct parts to assemble the entertainment center. I have made many calls with promises to receive a follow up call the next day. I still have yet to receive a call. While they delivered my product in two days as promised, it really doesn't matter as it can't be put together. Would have been better off purchasing one at a local store.

I ordered a dryer, had a delivery date scheduled. Even took the day off from work and the dryer never arrived. I reschedule the delivery after the customer service representative apologized, called the morning of delivery after taking the day off again to wait for it and was told my order was cancelled because of possible fraudulent activities. It’s crazy that no one had enough respect to call me or even send an email to me saying the order was cancelled. I was purchasing a $850 dryer and being treated like a fool. I have used the company before for shipping but never in home delivery. The customer service rep. Jackie simply did not care. She said she was a parted of the executive branch and would put my order in again and give me a 10% discount on future orders. But her tone was nonchalant. Seriously! Wasted two perfectly good workdays and you want to do it a third time. Beyond me, never using them again for in home delivery of anything.

Google advertised jaw dropping labor day sale on patio furniture for $969.99. When you click on advertisement the price changes to $1399.99. I called and they would not honor price on Google website. This company does not seem reputable to me.

I have shopped on Wayfair since 2016, I have only had one problem with a purchase because of the company not Wayfair. Wayfair went above and beyond to help me with this issue and resolved same day! I will always shop Wayfair, I have been so very happy with every purchase (I have made A LOT!) except one, a loveseat made by Serta, Serta made a poor product. Customer representatives are courteous, understanding and very helpful. This is my honest experiences with Wayfair and I will always shop with them over anywhere else. I LOVE, LOVE, LOVE this company!!

I applied for their credit card, and it was a huge mistake! I got an email instantly that my credit has been checked from Credit Karma, but I didn't get the 40$ off that it is promised on their website. I asked them to cancel my application because I only applied for the offer for this purchase and they didn't accept. A very unacceptable and unhelpful customer service, which I never suggest anyone trust this service. I talked with the manager, and he didn't solve the problem or even try to solve it. The only response they gave is they can't proceed; this is not a company I can ever order from again or suggest anyone do so.

I thought I would take this time to write a quick review. I simply wanted to let them know that I have been nothing less than completely satisfied purchasing many of my new house items from Wayfair and working with their personnel. Their attention to detail and ensuring that their customers' desires are met are exemplary and unparalleled! I would be remiss if I didn’t applaud the company on being empathic to their customers when we are not completely satisfied with a product. They are the BEST! Keep up the incredible work!

Due to external life issues, I was indefinitely unable to receive & store my newly purchased couch, and was very worried about being unable to delay or cancel delivery as the couch had already reached the local fulfillment warehouse. I called into the phone line, where helpful Wayfair reps were able to delay my delivery in <30 mins to the date of my choosing, no fuss. Even though I didn't even know when the delivery would be possible, the process of delaying the delivery was super transparent and easy. Thanks to Wayfair, what could have been a very stressful and expensive situation was pain-free: about 2-3 weeks later, I'm finally ready to enjoy my new couch! 10/10. Would buy again from Wayfair.

ISSUE RESOLVED! Just spoke with another Customer Service Rep. (Shannon) who was amazing and totally made this situation right. She has restored my faith within this company. She seemed just as shocked as I was at the initial response I had received and was more than willing to resolve the issue. 2 new lamps are now on the way to me! Thank you Shannon!!!!!

We bought several thousand dollars worth of lights, and paid more because the website said they could be here in four to five business days. Five days later we checked back. On hold forever, finally told, “we ship those ground so it’ll be another week.” A week later we checked back, spoke to a guy who couldn’t give a rip one way or another, but after being again on hold for about ten minutes while they “researched“ the problem we were told a supervisor would call back. Next day we called and were told they were still several days away. That was five days ago. Called today, nope. "Someone will call you back." I have no idea what’s going on but I’ll cancel my order tomorrow when they open and Perigold, Wayfair and all the rest can rest assured I will never buy another thing from them.

I have placed an order with Wayfair.ca on August 1, 2019 for the futon sofa with the delivery on August 14, 2019. The day before the expected delivery I have contacted Wayfair customer service and the lady named Deborah ** after checking her system told me that delivery will be on time and I should wait for Fedex next day. I took a day off and that day was wasted for nothing as the delivery never happened. I have called Wayfair and they checked it again, that time my case was escalated to the supervisor Sarah. She told me that the item I have ordered is on backorder and she is very sorry, she has adjusted the price for me as a compensation for the trouble for about $150 and promised the "for sure" delivery on August 27, 2019.

I purchased and installed a 16' x 10' retractable awning by ALEKO Products. Assembly and installation were a nightmare and their written instructions and 3 minute assembly video were not much help. One issue was that half of the pre-drilled holes for assembly did not line up and had to be re-drilled and for the mounting brackets I used smaller retaining screws. Once installed, and when extended, the left side sagged 18" lower than the right and the motor did not work. I would not recommend this product to anyone. The Wayfair customer service gentleman was extremely courteous and helpful in resolving the issue. Kudos to him.

I was lured in to shopping at Wayfair because they seem to have good products and good prices. However, when you shop online it's never a sure deal until you see the item in person. SO after making a couple purchases that I thought were excellent, the item wasn't what I wanted and I set about returning them, which is where the problem begins. They REALLY don't want returns, and make it far more expensive to return items than even the cost of the item. I bought 2 laundry baskets, totaling $27 (yeah, stupid, I know), and they wanted me to pay $45.00 to ship them back. I also bought a small bedside table with drawers that was flimsy and not worth the cost but it would cost me over $100 to return it and the chest only cost $125. My suggestion is to never buy from Wayfair unless you know what you're buying and never intend to return it. It doesn't help that they helped furnish the migrant "camps" at the Texas/Mexico border. Terrible company.

We purchased a playhouse for our granddaughter and it has been over a month and we have not received the playhouse. They do not know what they are doing when it comes to this product. We have called customer service and they just tell you, "We will call you back." It has been a nightmare. No experience in shipping a bulky and heavy product. They do not communicate with their shipping company. Shipping company expected for a residential customer to have a forklift in their home for delivery. CRAZY!!! A little advice for Wayfair, if you make a mistake selling a product you suck it up and do what you got to do to make sure customer gets product even if it means you have to lose money on freight. THAT IS CUSTOMER SERVICE!

We bought four of these chairs, a little more than a month ago. In that time, I have been literally ejected from the chair twice. Each time I fell out, I was leaning forward once and just sitting forward on the front edge of the seat once. If you have the chair on bare tile floors or any bare floor I’m sure, and, say you drop a pen on the floor and bend forward to pick it up, the chair rolls so well it will fly out from under you and leave you helpless underneath it. In my case, twice, and I have hurt myself each time. Incredulously, we will keep our chairs and try to remain focused on our movements, because the chairs are so lovely and add elegance to the room. I would warn any guest to take care when sitting down, and I believe a child could really be hurt badly. I have tried to report it to Wayfair and probably got nowhere, with a “notation” being made by the representative.

Very poor customer service. I ordered 2 sofas one month back. When they delivered the sofa, one of the sofas was of the wrong color. After 10 days of the complaint, when they come to replace the wrong sofa, the replacement was also of the wrong color. I don't know how many days they will take now. I also had a bad experience in the past as well. I purchased a divider and when it reached me, it was already damaged.

I ordered the 'Versailles Right Hand Facing Sectional with Ottoman' on August 5th. It arrived on August 20th (despite them advertising "2-day shipping") and was completely damaged. I got a call from the deliverymen warning me that it was missing a box and that I should come downstairs from my 5th floor apartment before they even bothered bringing it up. They asked me if I had been informed by Wayfair that the product was damaged - I had not been but apparently they had known it was damaged for quite some time before the delivery. Not only were both boxes of the sectional completely ripped open, the couch was scratched and it was completely missing the ottoman that it should have come with.

The table arrived promptly and in good condition. It was packed well for shipment. The wood material is solid and sturdy. Unfortunately, the table is a disappointment because the information was incorrect. The height is not 26 inch from table top to floor as described. The legs are 26 inches long but when the casters and table top thickness are added in, the overall height is closer to 30 inches, much too tall for my purposes. I am handicapped and in a wheelchair so the table I carefully researched is not right for me. I could have purchased a wooden table elsewhere for half the price. Needless to say I am greatly disappointed. It's a good table so it will become a gift for someone else. Next time I will not count on Wayfair's data being correct. Buyer beware.

Received an email stating I had a payment overdue, when I called they said because I made the July 7 payment on July 1 and the August 7 payment on July 12th that it fell in July’s 30 day billing cycle and so was credited to July and applied a late payment charge to my account even though it was paid 2 1/2 weeks early and from my end showed August 7th payment. Now only shows 9/7/19 payment on my Wayfair account and yet the person I reached via phone says that’s just how they do business and I have a $28 late fee for paying my bill 2 1/2 weeks early????

Updated on 08/26/2019: So happy to report that after ordering a swing set off of the Wayfair site on July 25th, it was delivered to my front door today, August 26th. My only concern is that my five year during this time has already outgrown the swing set!!! The worst experience I have ever had with an online distributor. Please do your research before you order from this company. Make sure you can't order from another vendor. Good luck.

I would give them -5 stars if that option was available. Ordered 5K worth of furniture from "Perigold" only to find out once the nightmare delivery process started that it was actually Wayfair. Had I known Perigold or All Modern were Wayfair, I would have not made the purchase from them. They contracted to a limited English speaking company. Several phone calls, emails, and 40 hours later, I only have one part of my order. Also, when making and placing the order, nowhere does the site tell you the order will arrive in multiple deliveries. I had to be present for all deliveries of the furniture. This is fine, but since the delivery company is unreliable, I waited several times before the first delivery of two or three, were made.

Wife and I ordered $4,000.00 worth of furniture from Wayfair. They couldn't complete the order at first so we talked to a company rep. They then double charged the bank account. After many phone calls they finally were able to reverse that. A week later they hit the account for another $600 (supposed to be a credit). Several days and phone calls later they said it would be resolved. As of today the $600 never got refunded and they hit the account with another unauthorized debit of $2,400. Save yourself the time and frustration. NEVER DO BUSINESS WITH WAYFAIR!

I bought a 15 pc bathroom set, thinking it was a great deal. Wayfair did not specify what came with it. It came with a cheap shower curtain, no liner, and two cheap rugs that did not match. They considered 12 hooks as part of the 15 piece set. I will NEVER use this company again and will not recommend it to Anyone. Very cheap, misleading, and worse than Walmart!!!!

Somebody put in a fake application for a Wayfair credit card in my name. The customer service was very unhelpful and wait times were over 45 minutes to get it resolved. Wouldn’t do business with a company that cares so little about their clientele - especially regarding confidential information and potential fraud. One star.

Applied for Wayfair Credit Card and it clearly states that it will not affect your credit, so I applied, only to receive a ding on my credit within minutes. I called the company and of course, just as I expected, no one could help me and didn't know that it clearly says on their website, "WILL NOT AFFECT CREDIT". I haven't bought anything as yet, since I was really contacted by Progressive Leasing and they want a copy of a bill to show I just moved into a home I JUST BOUGHT and a copy of my SS card. UMMMM...NOPE....GOOD-BYE. WILL NEVER USE.

I actually had quite a good experience with Wayfair at first with regard to missing pieces from a porch swing (although they told me I had to contact the manufacturer) and cracked chairs (they replaced them no questions asked and I didn't have to return the damaged ones). Really impressive. I was planning literally to do a lot of house-furnishing with them.

We bought the Fairmont 6 Piece Sectional and although we purchased it 2 years ago we have used it outside seasonally for no more than 20 weeks. It is completely falling apart. When I contacted Wayfair they told me to contact the company, the company told me to contact Wayfair. Basically, no one want to help us. Clearly Wayfair does not stand by their merchandise. The fact that they sell an item that has fallen apart in such a short time is unacceptable and bad business practice. I was told I could have gotten a warranty, I should not need a warranty after only 2 years. Do not shop at Wayfair. They do not sell quality products and will not give you any support when the product falls apart ($2,000 lost).

I purchased the set on Wayfair, it said SET OF 17. I bought it, was sent one, was told this was a mistake on their site. They didn't honor the purchase then fixed it on their own. They simply DIDN'T send me but 1 mug and now I have a case manager phone tag game going on. I made a complaint w the BBB and FTC and so far...nada. I have screen shots of the listing, emails confirming my set of 17 that I purchased, but nope. I get one. WHY would I pay 30$ for one mug, oh and I let customer service know I prefer to be contacted via email because of my job, they keep calling me, no emails. I guess they don't want anything in writing.

We purchase from Wayfair for client gifts and styling projects. We purchased a wicker basket and it was too large for the space. When filling out the return info, they wanted to charge me $43.15 Fed Ex shipping label for a $59.99 basket. Leaving my estimated return to be $22. SERIOUSLY??? What a racket!! There are many other resources for shopping where returns are easy and fair!!

I have placed an order for two Rustic The Great Frontier Picture Frame By Studio 500 on July 16, 2019. Order number **. At the time of placing order, they said nothing about time of shipment and they charged me for shipment and frames like all other online purchases. A normal human being thinks that it will be shipped out in couple of days if not tomorrow. After THREE WEEKS on August 8th I called them and they said it will be shipped out on August 12!!!! Today is August 12 and they say the ESTIMATED DATE OF DELIVERY is October 9, 2019!!! These people sell things they don't have, and then look to buy and send to you. You judge yourself.

I ordered a storage cabinet and paid extra to have it put together. The cabinet was supposed to arrive August 6th, 2019 and the "Handy" service was supposed to come to put it together on the 8th. It is now August 12th. Not a word from Wayfair. I called this morning and it now has become my problem. I have to wait till the shipper calls me (and who knows when that will be) and then I have to call the installer to reschedule. I don't have time for this...Very disappointed Wayfair. Order **

Wayfair advertises they have a Canadian presence, they do not. They have a tiny warehouse is Mississauga that houses decor. On 2 different occasions they lost my orders at the Canadian Border meaning FedEx never received them at their depot, and 1 occasion when the warehouse didn't even ship my item. The customer service reps are great and accommodating but the headache of getting my items and tracking them became a full time job considering FedEx is also unreliable. My current dining chair order is lost as per FedEx but I have to wait 4 more days to get my refund. I will never order from Wayfair again until they actually sell furnishings in Canada. Most are from Kentucky or California and this 2 day shipping means from their warehouse to the Canadian Border not you!

I purchased "Fairmont Metal Side Table" and 2 "Waconia Rocker Swivel Recliner Patio Chair with Cushions". Upon delivery (after two weeks of waiting for delivery) I found on the cartons have another titles (not Fairmont, but something else, not Waconia, but something else), different manufacturer, different SKU number, and the same (or similar - I can't say this definitely) picture of the products I have purchased (shown in my receipt). Strange? I told about my concerns to the delivery guy. He called Wayfair and gave me the phone. After that I had conversations with two Wayfair managers for 40+ minutes.

I ordered the sofa on June 5th. It was shipped right away and was to be delivered to partner for in-home delivery June 13th. I called about it on June 30th and was told there was a delay but I would definitely have it by the week of July 8th. I made dozens and dozens of calls to customer support and to their credit, the people answering the phone were very polite. Each one promised to look into the problem, track the sofa and get back to me. I did not receive one returned call...not one. Each time I called, I was given another story about where the sofa was and when it would be delivered.

I ordered a couch, chair and entertainment centre from Wayfair only to find out they leave everything outside at your door, no calls, no knock on the door, nothing. So when I called Wayfair the customer service was very pleasant and said they don’t call because you are not allowed to talk on the phone while driving. My answer to that is take 5 seconds while you arrive to stop the truck and call. They will not help bring anything inside your house, nothing. When I found that out they can come and get all their stuff that will remain outside because I can’t lift it to bring it in, went to The Brick same price and better service, they will bring it in the house and set it up for me. Wayfair - never order a bid item.

We ordered this bed in walnut and waited over two weeks for it to arrive, just in time for my mother's visit. It arrived, but in the wrong color. My 80-year-old mother slept on a mattress on the floor during her entire visit. We waited another two weeks for a replacement bed to arrive. They gave us 10% off for the trouble, but the bed arrived AGAIN in the WRONG COLOR. I gave up and my son is still on a mattress on the floor. We'll shop somewhere else that is more dependable.

Wayfair, you are breaking my heart! What is going on? Your quality control is broken! I have been buying furniture from Wayfair for years now. That says a lot, right? They used to have wonderful quality with excellent prices, but now they've become more popular and I've noticed a drastic decline in quality. This past year especially. I rarely return anything, but I've had to return a bathroom vanity (it was poured crooked), a console table (color was totally different from the photo) and the two (Made in China) bar stools that arrived yesterday have manufacturer's damage. One was missing a plastic foot, the other had a big rip in the leather. Dang! It's just too much work to carry the boxes up to my place, unpack the furniture, put it all together and then find something wrong. Sadly, I will be waving goodbye to Wayfair.

WORST company ever. Purchased bed frame and from pictures and how to video, you just need a mattress for platform bed. So, got the frame and mattress. Frame was missing screws, mattress that was supposed to be 8 inches was only 6 inches. I complained to customer service and was told that the specification portion on website states bed needs box spring, that pictures without the box spring was for advertising/website only. I consider that cheating the customer.

If you can get anything delivered in good condition then congrats. You're one of the few. I've had a bedroom set delivered 4 times. ALL 4 times there was significant damage to the point it could not be put together. I've finally requested a complete refund and for them to pick up the dresser. This has been a complete and utter joke. More importantly it's been a huge waste of my time having now taken off of work to be available for their 4 hour window on 4 separate occasions. I would never recommend Wayfair to anyone and will steer people clear of that company.

I place an order for a 42-inch ceiling fan with a remote included. The fan that came was 44 inches. No remote. Customer service claims only the size was wrong. That is wrong. The fan I ordered was from a complete different manufacturer but customer service still claims it is the fan. I just returned it. I still see the ad for the fan I ordered. Only now it says 44 inches but it still is not the one they sent.

Bought a $20 item that didn't work for me. Wayfair REQUIRES you to use their FedEx return service for which they are charging me $10.45 !! Really? More than half the price of the item? It weighs next to nothing and the US Post Office would have returned it for less than $2.00. It's not as if it's a hot item that needs to be back in stock in a day or two. I don't expect to purchase anything from them again due to this!

My account got hacked and purchases were made. I had spoken to customer service informing them that I DID NOT AUTHORIZE the purchase. THEY SHIPPED THE ITEMS ANYWAY! And now one week later they're arriving at my house! Called them again to tell them to send FedEx to pick it up because of THEIR ERROR. Instead, THEY'RE MAKING ME CALL FEDEX to pick up their product. NEVER PURCHASING FROM THEM EVER AGAIN!

I bought several pieces of furniture from Wayfair and ALL of them were bad. All had bad. In another position predrill holes, all were missing pieces, all were flimsy. Do not buy furniture from these guys!!!! They are a bad disappointment, ripped off here!!

I purchased a mattress pad and Wayfair sent the wrong one, a completely different one than ordered. The item was not even close to the description and the item had mold damage. It was damp and smelled severely musty. I called to let them know and they sent me a replacement that was exactly the same as the original wrong item sent.

I ordered 2 items on the same day. I received one tracking update for each item and each one was going to be delivered on different days. When you are at work all day during delivery hours you are unable to get your purchase. Customer service told me when I called regarding this that each item was coming from separate warehouses! It's 6 days since I placed my order and have received one tracking email and still have had no delivery attempt at all. If and when I receive my purchases this will be the last time I order from Wayfair!

I ordered a rug online. Right after ordering I went to my order to cancel. It was not processed but there was no way to cancel. I called customer service and they stated they couldn't cancel it and they would email me a return label and I would not have to pay anything to return since I attempted to cancel. I placed this order on 07/06/19 and they received my return on 07/11/19. I received an email on 07/11/19 stating they had processed my refund. After 3-5 business days I called to ask why my refund was not showing up. The answer I got was they need to get with their engineering department because they could see the refund but the bank was getting it. There was a glitch and if I didn't receive it by 07/25/19 call them???

Recent study found that 78% of the online reviews were fake. Easy to spot as they actually literally GLOW. Reading the 5 star reviews that say the site is perfect are fake. There is no such thing as FREE SHIPPING either on furniture... It's built into the price, and if you do your homework at your local stores, you will find out it's cheaper locally most of the time.

I purchased my outdoor furniture july the 1st. Was told I would receive it july 12th. I received an email saying my order was delayed, then was told I would receive it on the July 19th. I waited on the 19th and nothing. Now I'm furious...so a Specialists called said I was to receive it but he gave me the wrong information I should receive it later. So I called Wayfair. Asked for a manager. Her name was Ellisa and she apologized and told me over, over, and over it will be here on the 25th and she would even reach out to them to let me know what time and make them give me a 3-4 hour window so I wouldn't be home all day waiting and she would call me the day before delivery. Guess what? Haven't heard from her. My 1st experience and the worst ever.

This product arrived a little late to my house but my husband was putting it together and the screws were going right through the boards, he kept all the pieces and I called Wayfair. They were willing to send me a new one or let us try to fix this to our approval with a discount .... It took a few days but my husband made it presentable and when I called back they were happy to give me a discount and a 10% coupon on my next order.... Super nice people to deal with. Thank you Wayfair.

When you apply for a credit card, they or the crediting agency they use are supposed to send you a statement with your full account number on it. And if they dont? Or it gets lost in the mail somehow? You're just SOL. Customer service WILL NOT GIVE YOU THIS NUMBER, and you need it to register for an online account, register for an online credit account with their 3rd party agency, and also just to prove your identity to them when you call to find out ANY OF THIS INFORMATION.

On July 9th, I ordered an "IN STOCK" item. The item was supposed to be free shipping and delivered on July 19th. They billed Paypal immediately. After placing the order, I received a confirmation with a delivery date of July 22nd. As of the 24th a FedEx label was generated, but the item has still not shipped. Let me explain, I studied Manufacturing at the University of Michigan. There is "no such thing" as "Preparing an order", unless it is a custom item. Items are either in stock at a warehouse, or there is an order in the system from the original manufacturer. In this case, Keter manufacturing. This is not a custom item.

My boyfriend and I ordered multiple items from Wayfair for our new apartment. These items included but were not limited to a bed, kitchen table, tv console and the list continues. First and foremost, our coffee table was glass and only the bottom half of the table arrived. We waited a few days and finally contacted them to ask where the top of the table was. They then told us it was damaged and another top needed to be sent to us. If we had not contacted them, we still would not know where the top of the table was. The best part about this is that once we got the new table top, it was cracked and the edges were broken and I cut my finger on the edge of the table. Next, our bed was ordered on June 9th. We received the bed two weeks later and were very excited to put the bed together. We tossed our old bed and started unpacking the boxes only to realize we were missing half of the bed and the instructions as well as hardware.

We are very happy with the quality of the Sundance Knotty Alder Beam Fireplace Shelf Mantel, good product for an acceptable price. The mantel was damaged on one corner during transport obviously. The air-pillow packaging material was not sufficient to absorb the shipping company's way of handling even it had the correct labeling on it. My recommendation to Wayfair/Sundance to better protect the corners which are most of the time the points of impact. I did not send it back but repaired myself.

We received our BarcaLounger couch and loveseat in a timely manner on 6/21/19. Our couch did not have the power cord or legs attached underneath it. The loveseat had the legs attached, but no power cord. I immediately called customer service. They were nice and apologized and said they would take care of it immediately. Said they had ordered it and it would be mid August before shipped. I told them that was totally unacceptable and they said it usually ships much faster. We received power cords, and some of the 6 legs (only one front one, only one middle one and it wasn’t the correct one)! They assigned a caseworker and credited an amount for inconvenience. It has now been one month, on our second caseworker and have still not received additional legs.

Ordered 2 trundle daybeds & 2 dressers. First order arrived via a Fedex Ground damaged. Boxes were torn to shreds so I refused them at the door. Bed frames were visible and bent and scratched. Next day I learn that the dressers would not be delivered as FedEx made executive decision to return the boxes (dressers) as they were damaged too. What a disaster. Spoke to Wayfair Customer Service regarding replacement beds.... said they would reorder and expedite. Promised them in 2 days....not happening. In fact, will take longer than the original order. Decided to cancel order after talking to customer service again regarding the dressers. A complete disaster! So long Wayfair. Back to Amazon I go! I am an Amazon regular and have NEVER received anything damaged! What a disappointment!

In May I received a bill for 70. due on the 10th of June. I paid through my Chase auto pay on June 3 for arrival on June 10. Chase confirms it was sent on June 3 and in almost 20 years I have never had a problem with a payment not arriving by due date. It was, however, supposedly "received " on June 12 and was posted to my account with a late fee of 30.59. I called Wayfair and was told if I wanted to be sure it was posted immediately to my account on time, I should have set up an account online with them directly. (They did not offer to rebate the late fees even though on my end, I had done everything I felt to be sure the payment was there on time.) So for the next payment of 30.59 I set it up online.

I have been waiting for my furniture for over 6 weeks. This was my first purchase and it will be my last. My order has been at different warehouses and shipped on different trucks. I have not had any good resolutions and they always have excuses. I will go back to Overstock because I have never had these problems.

We had ordered a task chair and folding wall desk. The desk arrived with visible shipping damage and, after repairing myself with epoxy, the support split on both sides after installing the 2 supplied dowels obviously indicating that the dowels were too large or the pre-drilled holes too small. Out with the epoxy again. The task chair arrived and found to have a defective pneumatic cylinder. Contacted Wayfair and a replacement cylinder shipped. It too was defective. Wayfair offered to replace the chair stating a delivery date and over the phone with a rep - no guarantee that it too would not be defective! Next we were informed it was "out of stock" and delivery delayed x 1 month. We cancelled the order and promised a full refund on both items although not "yet" received. Out of 3 orders placed with Wayfair, only 1 was in some way not defective and acceptable delivery time. No future orders will be placed with Wayfair.

I don't even know where to start. I placed an order but the price didn't add up. Found out I had 2 accounts and the price on one account was different than the price on the other account. S. ** tried to fix it and just made a mess. Items I wanted were cancelled then some shipped and some stayed cancelled. While this was happening another CS Rep named Crystelle cancelled an entire order when I clearly said in an email that I only wanted to cancel one item. How does cancel one item turn into cancel an entire order. Comprehension, literacy, training? I don't know but I wasted 40 minutes while CS and Sales tried to figure out what to do and then only messed everything up. Wayfair has lost its luster with me. It's unfortunate that the so called "Wayfair Team" is so inept.

They advertise available online merchandise but they changed the delivery due date 3 times and for the fourth time they put it 2 months and half after the date I purchased it online. They charged my credit card, yet they have not delivered the merchandise. They caused a lot trouble for me to think I have already ordered and have the item. I already not only time but also money for not purchasing another similar item on sale and rescheduled travel plans to be home to expect the delivery. Not to mention, the boxed items on the floor have been sitting there for months and I expected to receive this merchandise to organize the room. I have lost energy and enthusiasm and am very disappointed. The bank charges interest if you borrow money, my credit was charged and my money was withhold for over $200 purchase and no item delivered yet.

Please note all items were purchased at the same time. I did not go back after their complete incompetency. And will not ever.

Bought a leather reclining sofa and only wish I could post the pictures of how the color is peeling off, have it about 8 months when this started. This is in a room that is rarely used. Leather peeled off while dusting. Have been informed because it was an open box there is nothing I can do about it.

Ordered area rug with expected delivery date and it’s been past 2 days and called Wayfair and they have no new update for me as apparently my order is stuck at the border. Now as a customer I simply cannot in the future rely on their expected delivery date. Mind you this is the age of exceeding customer expectations and here Wayfair is struggling to even meet them. They got to overhaul their supply chain and logistic. As much as I loved their product choice will think twice if ordering on a tight timeline.

Before you purchase anything on Wayfair, search via Google Lens and try to find it somewhere else. It will be 20 to 30% cheaper. I ordered a pendant light for my foyer with "pro" pricing and an extra discount and when it arrived, it came up on my Facebook feed from Build.com at $30 less than I paid with all the discounts at Wayfair. You really can't search by words because they are sly and change all the words and make it unsearchable giving you the illusion that you can only get it from Wayfair. The light I bought Gingerich 3 light lantern in brushed nickel from Breakwater Bay (only available at Wayfair). It arrives. It's a Westinghouse light "Isadora". Wayfair price $175.99. My price after 2 discounts $153.38. Build.com price $117 to anybody.

I applied for financing through Wayfair and was approved through Zibby, a very good amount too. When I try to place an order that meets all guidelines it says, "Application failed. Please verify the information is correct." I contacted Wayfair which they blamed Zibby. I contacted Zibby to make sure all my information matched which it does. I'm then told by Wayfair it's a glitch in their system and they expect me to just sit back and wait week after week. I now have open credit I'm not able to use and this affects my credit. Wayfair doesn't even care that they lost me as a customer.

Our order for the Fairchild Garden Wood Arbor by Greenstone Garden Structures arrived with parts missing: we received 10 of the 14 of the 2" wood screws and none of the corner angle braces. My husband had to abandon the assembly to go to Lowe's and try to find these missing items. This will be my first and last order from Wayfair. You need to do a better job. I will also caution my neighbors about ordering online from Wayfair. Every time those nitwit TV commercials come on with people dancing and singing about the ecstasy of Wayfair orders arriving at their door must be brain-dead.

I was surprised (shocked) when I opened the very large box of patio furniture and saw how many pieces there were, my guess somewhere around 100 or so. I have assembled many items over the last 40 years and this was one of the most difficult projects. The directions only show pictures how to assemble and nothing in writing. If you are not good regarding understanding illustrations and photos of furniture upside down, etc., the job that took me over 3 hours will take someone who is not use to doing this type of work, 5-6 hours and may never finish. For those people I recommend spending the $120.00 for having it assembled. This project consisted of 2 small chairs, a love seat and small table. This was the second purchase for me from Wayfair.

I will never use this company again!! I will never use this company again! What a complete and utter nightmare! My daughter ordered a bed and mattress a few months ago. I should of learnt from this. She had a bad time with delivery. She is disabled and ended up having to sleep on the floor due to their incompetence. They offered a paltry tiny amount of compensation. I thought I’d d give them a try and a second chance and order a bed and a mattress. What a mistake. After having such a nightmare trying to arrange the delivery I was told the items would be delivered on the Wednesday. Great. I arranged to be in all day as wasn’t given a time slot.

The Best Customer Service I've ever had. I have purchased several items from Wayfair. I've had issues with about 3 items out of about 25. The items I had issues with was replaced right away, and with a sincere apology for my troubles. It doesn't matter who you talk to, everyone is very helpful.

I purchased a set of 2 side tables and a 3 drawer chest through Wayfair in June. All items were said to arrive already assembled. The side tables arrived first, and each side table had MAJOR damage; cracks, slanted drawers, shredding of wood, etc. When I called Customer Service, the rep told me that they could issue me a refund, but I would have to donate or dispose of the side tables MYSELF (likely wanted me to dispose of them due to the damage that was shown through pictures I took and sent to Wayfair via email showing they were clearly non re-sellable pieces, AND they were more inexpensive items).

I ordered a garden shed from Wayfair. This was easy and straightforward and Wayfair notified me of the expected delivery date. So far, so good. It was to be delivered on July 4th between 12 and 4 pm, so stayed home in eager expectation. Nothing. Thinking the delivery truck was simply delayed (yes I'm that naive), I waited until 5:30 before calling Wayfair. They could only tell me the delivery was "missed". Yeah, I got that! But not why it was missed. I called the next day to find out more and was told it was actually loaded on the truck but wasn't delivered because they needed 4 people to unload it. I said "really?" "They couldn't figure that out when they loaded it on the truck??" I mean, this isn't rocket science, now is it.

I ordered bar stools online. They came damaged and the resolution I got from Wayfair was to send a replacement part that would not arrive for another 2 weeks because the item was on back order. I can't understand why it's so hard to just deliver an item in the condition is purchased. I don't want to wait 2 weeks for a replacement part, as it is not my fault the company delivered a damaged bar stool.

Bought a dining table set from Wayfair online. Paid a lot of money. Also paid for assembly. Had to wait about 2 1/2 to 3 weeks out for delivery. A rude guy showed up stating he was a contract deliver for Wayfair, he saw I paid for assembly but they don’t assemble flat boxes. Which is what my order came in. I politely told him to take it back because I don’t do that. He lied and said Wayfair would send a different company to do it. So I kept it. I called Wayfair and spoke to Jen a supervisor who assured me she would call me to get it taken care of by the end of the day, Never heard from her. Emailed her the next day, more broken promises. She was suppose to follow up by 2 other different dates, never heard from her.

I bought a set of patio furniture from Wayfair and it was delivered promptly as promised. There was however a serious manufacturing defect found when I tried to assemble the legs to the table. On informing Wayfair, their customer service was on the case immediately and I was kept informed all of the way whilst they investigated the matter and it resulted in a substantial discount being awarded. The table was manufactured in China, therefore the manufacturing process was outwith Wayfair's control but they accepted full responsibility and settled the matter very quickly. I have purchased from Wayfair in the past and will continue do so in the future. Thank you Wayfair for your excellent service caring for your customers.

While I was checking out online for an item I purchased, a pop up box stating $40 off my order came up if I signed up for a pre-approved credit card. That was a good discount, so of course I did this. A minute later after doing this and being accepted, I was taken back to my checkout and there was no discount. I called for some assistance and was told that this discount applied to purchases over $250. This is classic bait and switch, they bait you with an offer which is not correct when you got to make the purchase.

Thank you so much. Very Professional and courteous Delivery Staff. Looking forward to the next delivery that's on its way! First time ordering online and I am extremely happy with Wayfair and Delivery...will be a repeat Customer for sure!!!!

I ordered the IRIS USA, Inc. Heavy Duty Plastic Storage Tote size 11.63" H x 20.25" W x 18.13" D, but I received totes size 11 x 17 x 9.5. I measured them and I uploaded pictures of the measurements with my Wayfair review. This is the second time I have received items different from what I ordered. Wayfair has not published my review. When I asked why it wasn't published, they said that I needed to clear my cookies. I used utilities to totally clean my laptop and I checked with my phone. The review is still not published. They don't want to admit that they are selling items different from what they show on the website.

I ordered the Twin Wooden Love Seat by Woodhaven hill on the 10th of May on the Wayfair site for my parents and I was told delivery would happen on the 4th of June...as I live in Ireland I was using AddressPal service through An Post who accept parcels up to 20kg. When I did not hear from anyone on 4th of June I left it a few days.

I needed a desk for a girl's room, and she Really liked a particular one. This was Only listed on Wayfair, and it was Out of Stock. However, it stated it was Expected 6/26, so we waited on it since March. It is 6/27, so I checked on it, and it Now says 9/27! So I guess we are Expected to wait each 3 month block, so we can be strung along 3 more? I feel like a Fool! Shop elsewhere more Reliable!

While not a large customer of Wayfair, I bought products occasionally. I am shocked to find that the company employees a significant number of people who clearly do not support the United States and also oppose any efforts to provide safe, humane lodging for migrants. I will definitely never patronize this company again.

I'm so glad I found this company - I've purchased just about everything I needed to furnish a second home from Wayfair. Twice now I've had products that arrived that were either damaged or didn't work for one reason or another and they simply asked me to donate the product relieving me of the nightmare of having to repack and wait on a pick up. I've bought several things to "see" if they worked in the space and if they didn't, Wayfair happily accepted the return and worked with me on the pick ups and deliveries as I had to schedule people to be at the home to meet delivery drivers since it's not occupied on a regular basis. The sheer volume of products Wayfair carries makes it a one stop shop and the quality is great too - their app and website which syncs with sister website Perigold is fantastic, giving me blow by blow updates on each order and delivery. I'm sold on Wayfair.

I had ordered a desk off of this website. When it finally arrived, I started assembling it and then I noticed that one of the pieces is missing. They sent an unneeded duplicate instead of one of the pieces that are actually needed. I called the store once and told them about this. They said that it will come in 2 to 3 business days. I call back 3 business days later and they say they don't see anything about this in my account. They told me that they will ship it in 2 weeks and that they will give me a partial refund. Now I have to wait for a long time with a half built table.

Ordered bed on May 8 for June 6 birthday. To date (June 25) neither bed parts shipment nor assembly is complete. I understand shipping delays but I do not understand outright, blatant continuous LIES from customer support. I will NEVER shop from them again.

I honestly wish I could leave no stars or be able to leave a Google review. I think they purposefully make it difficult to review them unless you give them your money. I will never buy from Wayfair again. Beginning of June, I originally wanted another sectional. Yes, there were only 8 left. But the website said it would be shipped within a week. Well it ended up being back-ordered until August. When I contacted Wayfair (which by the way, is a struggle to do and each response is from a different person), they stated that a lot of people must have ordered at the same time. Well 3 days later, the website was not updated yet to show that it had been sold out. Essentially, that means many other customers could have ordered a sectional that was out of stock, expecting it to be delivered soon, only to have to wait 3 months due to back order issues.

We ordered a bedroom set from Wayfair, a dresser with a mirror, a tall dresser, and two night stands. While the dresser and mirror arrived okay, the tall dresser was, with the exception of the top, cracked and split down the middle. We refused delivery. We scheduled re-delivery of a replacement but their terrible delivery service, BlueStreak, decided for whatever reason to reschedule it without talking to us first.

Updated on 07/03/2019: Today after having scheduled the delivery for the fourth time, I finally received my mattress! I think the problem is with large merchandise when going to delivery partners because I already bought several items with Wayfair and received it quickly.

The date Wayfair posted for arriving date is NOT the date the product arrives to the customer but the date it arrives at Wayfair deliver team and then it will takes at least 3 more days before the customer gets it. So don't book a plumber until you know when you get the product.

My first time ordering from Wayfair.ca. I ordered a breakfast nook table and chairs. Extremely happy, exactly as advertised. Delivery was right on schedule. Great service. I would for sure order from Wayfair.ca again.

So I love the idea of Wayfair. The selection is fantastic and the prices are so amazing especially if you're like me and just moved and have no furniture. Biggest issue I had was delivery. I specifically chose items and purchased them on Monday because they stated in checkout that they would get here by Thurs, thinking that that was when all the items would be delivered. But no, that just meant that the items would all get there by Thursday. Well I bought some big items: deck furniture, nightstands, small bathroom cabinets, pretty much stuff that you cannot just leave out on the porch. I also live in a gated community and haven't gotten my name on the entry system yet so I have to run to the front of the gate to let in everyone.

Am very disappointed in the finish on this tv stand. Rough and very uneven. In some areas the finishing color is missing. Not big areas but enough that I can notice them. Also I wish the color charts were better. Got the dark oak which is really too dark. I probably would have liked the medium better. There probably is not much I can do about it.

We ordered and received a double computer desk the beginning of 2019. Unfortunately the desk came damaged and we requested a replacement top for the desk immediately. We have been promised the replacement parts would be sent on several occasions. After numerous calls etc we are still waiting for this issue to be resolved. Do yourself a favor and shop somewhere else that seems to value their customers. This has to be the worst company I’ve dealt with!

My husband and I recently purchased a dining room table from Wayfair. The customer service that I received from Wayfair has been the best customer service that I have received in a very, very long time. I mostly dealt with case manager Stacy ** and she was super fantastic to work with. Although it was a lengthy process to get a tabletop that was damaged (not a Wayfair problem but a manufacturer problem), she made the process run super smooth.

I have had an absolutely horrible experience with this company. I called to confirm they knew they would be delivering on a military base and knew which checkpoint they would need to use to enter, and that they would need proper ID to pass a background check. I was told they were aware and prepared but they would make a note of it. However, delivery day comes and they don’t pass the background checks. They reschedule 5 days later and assure me that this will not happen again. Delivery day #2 comes and the exact same thing happens again. I was told I would receive a call letting me know whether my furniture could be delivered the same day or not, but I never received a phone call. They did refund 5% of my order but I still have not received the furniture I bought and who knows if I actually will. I would not recommend this company to anyone and I will never be ordering from Wayfair again.

So I ordered a TV stand from Wayfair and bought the MyWay membership as well. And to be clear you need to buy the MyWay membership before you place an order. Also, as the advertisement goes, it promises you 1 day shipping, room of choice delivery etc (but the fine print is only on selected items) and you won't know until you are logged on once your MyWay membership is activated. When I selected the TV stand I did not get (a) 1-day delivery option (b) Delivery to Room of choice since it is serviced by Fedex and (c) They wouldn't cancel the membership because it's non-refundable although it's hardly been a couple days. And the best part was the customer support lady (Abigail) who was totally rude and also repeatedly kept saying that I had placed other orders on Wayfair when this was my first order. Never ever buying anything from them again, especially when you compare this to Amazon customer service it's clearly like day and night.

When the bed frames (2) were first purchased and arrived Me and my daughter's first night sleeping on the beds noticed that we woke up with many bites. Next morning. My first reaction were bed bugs, so We checked mattresses and found nothing on the mattresses, so I figured that maybe they were mosquitoes since I slept with my windows open. Didn't think to check the actual mattresses until I had went to the doctors because I was informed to check the frames since the bites we had were bed bug bites. So I decided to check the frames and there was an infestation of bed bugs on both frames inside the back covering where the velcro part covers.

I ordered two king bedskirts for my bed hoping that one of them would work. One turned out great. The other bedskirt was expensive for the quality of it. I wanted to return it. I can return it, but have to pay for the shipping back. The bedskirt was $30.99, and the shipping price back is around $8.95. What a joke! Most online companies offer free shipping back if you don't like the product. They advertise on TV commercials that there is free shipping. Yes there is free shipping, but only if you like it and don't return it. I would never buy things from Wayfair again. It is too expensive to ship back things!!!

I have been a Wayfair customer for four years, brought many products over the years. Whenever I had a problem with a product I would call Wayfair and they would take care of the problem. I will give Ashley ** many kudos. She was above and beyond customer service. Thank you to all the great people that work at Wayfair.

Purchased from Wayfair based on their (expensive, but I hoped worthwhile) assembly option. Furniture arrived several weeks after shipping/delivery date (as with other reviews). Furniture was dropped off and NOT assembled. The excuses are “takes too long for our delivery agent to assemble” and “our delivery people do not have liability insurance for assembly”. Really?? Wayfair knew these products and parameters before delivery. Wayfair misrepresented their products and services.

Three complaints about Wayfair so far.

I purchased rug and the color was totally different. They did not let me write the review about it so for the other client to know what to expect. My review was deleted 2 times. They only keep the good reviews. Shame.

I ordered a large standing floor mirror and it arrived broken. It was very large and heavy & when I asked Wayfair to have FedEx pick it back up they said FedEx won't pick up broken glass (even though they delivered it to me broken). Wayfair tried to tell me to deal with disposing of it on my own (at my own expense). I called again and pushed back and the next person I talked to said that they would have another service (other than FedEx - NSD) call me for pick up. Hurray! Except the next day a third Wayfair agent contacted me and told me that that person was mistaken and I had to dispose of it myself. I pushed back again and she finally told me that another service can come pick it up (the same one the second guy tried to set me up with before she interfered).

This is the first time to write feedback for the company. This morning (06/03/19) I had an issue with the mattress and I wanted to return it, I called Wayfair customer service Jennifer helped me a lot and she spoke clearly, she clarified everything easily and she fixed my problem. I'd like to say thank you for Jennifer ** and Wayfair.

We accidentally entered partial information for the business account and there's no way to stop the customer service from calling us every single day. Crazy people! We didn't buy anything from the business account and what we bought was at original price. We told the customer service that if they kept calling us every day we would cancel every order with Wayfair, but they are still calling us now. These people really don't make any sense in doing their business. They won't respect customers' review at all.

I ordered multiple items that stated they would arrive within a couple of days and most items took weeks. Also one item arrived nothing like the item I ordered and they wouldn't collect it. The biggest item I ordered took a month to arrive despite website stating couple of days. A real hassle from start to finish and I would never use this company again. This is my first ever online negative review but I felt others should know.

I was supposed to receive this order on May 24th. I called customer service 2 times. One when it did not come one the 24th and then the following week when there was still no updated information. The item is now on sale showing that it will be delivered by June 24th. I still do not have any updated information on my item.

Prior to checking out your order, Wayfair tells the customer that they "will receive the product by X date". It isnt until you submit your order and pay that they then say that X is only an "estimated shipping date". I purchased a $500 fire pit that said delivery would be May 31. Then it changed to June 3rd. Problem - I needed the fire pit for a party on June 1. So I had to go purchase another one.

Wayfair’s customer service is second to none. They did everything possible to make my purchase satisfying. I will always feel confident shopping with Wayfair. In my opinion they are the best. If you want great customer service shop at Wayfair.

Bought 6 lounge chairs for outdoors and they have rusted after two seasons. I even stored them indoors during the winter. One chair in particular just broke in half and collapsed. Wayfair was unreachable by chat, email or phone to resolve this problem. I would not recommend Wayfair to anyone at this point. Cheap products, poor customer service and no warranty.

I ordered a window sill planter May 24. Last info I got from Wayfair is the delivery date is June 17. I probably took regular shipping but still that is a long time for delivery. Looks like they need to increase staff??

Ordered a faux leather couch. It was fine as far as ordering and delivery after. When I opened the packaging I found that the legs and cushions were missing. Called Wayfair after 20 minutes after delivery to state that I was missing the legs and cushions. Although very nice customer service they just kept telling me to check the bottom of couch which I had already did but I did double check had my husband check also. I was rerouted to a customer specialist who stated she was going to solve my issue and would contact company to have the pieces sent.

My wife ordered a piece of furniture. It is supposed to be delivered today. Tracking was last updated 5 days ago. No idea if it will actually arrive today, so we called during business hours. The recording advises to call during business hours. If the purchase were on my card I would send in a dispute notice to my credit card issuer but it isn’t. Sorry but I am totally unimpressed with Wayfair.

About two years ago, I purchased a bed for myself and a bed for my son on Wayfair. I bought platform bed for us both. When my son’s arrived, it was clear that it was not an actual platform bed. It only had 4 slats across. My son ended up sleeping on it and it broke within one year. Now, mine is literally falling apart. The whole frame is busting and I’m afraid to sleep on it. I paid almost $1,000 for the two beds and within two years, they are both broken? Don’t waste your money at Wayfair. Lesson learned - now I’m only buying major furniture pieces at an actual reputable furniture store.

I applied for a Wayfair credit card and have good credit and they asked for a utility bill, SS and ID and weeks later never approved or declined my application. It's shady to ask those type of request. I have new credit that why I abided, however you live and learn.

My recent experience with Wayfair/Perigold for a $2k bed is a nightmare entirely: the original set came with defects so I requested for replacement of some parts; the following replacement appointments (5 of them) were all failures as the replacement parts were either missing or not carried; I finally argued for a replacement of the entire bed, for which I waited another two months as it was back-ordered, and you know what, they did not have the COI ready and the driver refused to deliver even though my building manager is nice to let them in. After all these, I gave up and would not do business with Wayfair any more. The most ridiculous thing is every time you call, you are greeted by a "manager", who has no capability or not in the position to resolve an issue. You will have to call another hundred times before you can reach someone who can really do something. So, stay away...

I was disgusted to find that Wayfair sells bath mats, shower curtains, duvet covers etc with the images of Hindu gods. As a Hindu I am mortified and I have decided not to buy another product from this company until they remove all the objectionable merchandise and apologize.

I ordered a piece of furniture for my kitchen. (Am waiting as we speak for someone to come assemble it.) I will never order anything that size from Wayfair again, however because they left the huge, heavy box in my apartment building's lobby. Despite the box having a picture showing two people and labeled "team lift" I was left to fend for myself with it. I am a small woman of 69. I had to enlist the help of the small young female security guard and between the two of us we barely were able to scoot it along the floor, into the elevator, and down the hall to my apartment. They should provide delivery to your door in the city. I tried to contact someone through the website but there is no email portal and their phone was out of order. More to come re the setup.

I ordered bedding for my daughter and clicked to place order For $100.13, but Wayfair charged me $111.26. The service department consultant was incredibly rude and blamed me for the mix up. I told her that I had never had it happen before, and I shop online frequently. She said that it was my problem.

I received the lamp hanging in a box whose packaging was inadequate. Since it is a very fragile item, there should be good protection. The lamp was crushed, the welds were unfastened and the structure was all crooked. At $300 a lamp is shameful. Really disappointed.

The three items I bought at Wayfair, a small side table, a bookcase, and a barstool, have turned out to be of very poor quality, and one even came with a warning sticker about chemicals used in its production that are cancer-causing! Seriously!?!? It cost so much to return the items that I'll have to get rid of them some other way - but I will NOT be ordering from Wayfair again. The products are so cheaply made. I'm embarrassed to have them in my house, and my house is not fancy. I'm very, very disappointed.

I chose just one fantastic item I’ve gotten recently (it’s the most beautiful Turkish rug I’ve ever seen), but I think Wayfair is the best online store, period. This is a long review with lots of anecdotes, but I’m taking the time because I love Wayfair that much. In the last 12 months I’ve placed 18 or 20 orders, and ALL have been positive experiences (ordering, delivery time, the item itself). The selection and prices are fantastic! Of course many things are out of my price range, but I just wait till a sale, and they have a lot of those. And if I can’t order a $2000 couch I love, I like that Wayfair shows you similar items that you might not find easily on your own (because their inventory is immense). And don’t think of Wayfair as just a “home furnishings store.” All three of our best cat trees and best cat carrier came from Wayfair. Their pet selection is phenomenal! Actually, I think Wayfair has just about everything except for clothes.

Literally the worst service I’ve experience in a long time. I would never recommend anybody to this company, I order my table and sent it to my job location. I notice I did this and wrote in the note section that I would tip and that I needed the address Change to another location that was only 4 miles down the road. I received the confirmation saying it was at the warehouse so I called to make sure they got the address change. One employee act like he was typing it in but clearly he didn’t. It still was sent to my job. They wouldn’t agree to bring it to me so I told them to drop it off there. 10 mins later I get there and the driver was already gone... Terrible terrible terrible service and a waste of time. Don’t buy here.

I discovered a charge from Wayfair on my debit card. I never purchased anything from Wayfair. I contacted Scott and customer service who was very nice and connected me with the accounts Department. After spending 45 minutes on the phone with them given them details about myself in my transaction they discovered that somebody in California had purchased something from my card. I live in Massachusetts. They told me they would take care of this and I would have a refund in my bank in 2 or 3 days and to hold off contact in my bank as this would make a delay in their deposit to my bank.

We had a bathroom remodel and ordered a vanity off of Wayfair on 5/3 with a delivery date of 5/13. Remodel is going well but no vanity as of 5/15. I tried to give some leeway for problems with delivery and such so I called on 5/16. Was assured delivery company had my product and they would be calling that day or the following to schedule delivery. Come Friday at 4PM I called Wayfair again only to be told the person I had talked to the previous day was "mistaken" and that my package was in the process of being shipped with a new delivery window of 5/23!!!! When I addressed my concerns I only got generic responses of "We are so sorry" and "Nothing can be done." Indefinably wont be using their business again in the future and will be contacting the credit card company if they continue to lie about the delivery of an item that has already been paid.

Late at night I was shopping for furniture to buy as we were moving in 2 weeks. I selected some items but then realized I needed more things. I started a new list and accidentally selected buy now and was taken to PayPal and went through the whole process not noticing that they had the wrong address for delivery. I never saw an option for a different delivery address. I was able to cancel the first order but minutes later I wasn’t allowed to cancel the second order with the wrong address. I tried to cancel for the next hours and next day they said it had already gone to shipping. I told them it was the wrong address and they said it would have to be returned to their warehouse before I could get a refund.

This is my second major purchase from Wayfair for outdoor furniture. The first time was an outdoor sectional and it took 2 months to be delivered. The second time was a fire pit and it's not here after 2 wks. They really don't know where it is and I paid extra money to have it shipped faster. They really need to work on their shipping practices. Free shipping simply isn't worth this!

I was looking for curtains on Google and an ad for Wayfair.ca popped up. Visited their website and found the blackout in the colour I wanted. I was surprised to see how many different sizes were available and found a size that matched my windows perfectly. Being impressed I searched for a rug for my bedroom. Also found a nice looking rug. Over a thousand reviews, video recordings of the rug and photos with zoom in feature, makes me feel good about my purchase. The cart and checkout procedure worked perfectly, and I liked the option to sign in with my Google account. The information is great, and now I hope that the product will live up to the great shopping experience. Can't wait - arrival date is on Wednesday. :-)