Vrbo Reviews

We made reservations through VRBO and paid in full for Wednesday November 22 and Thursday the 23rd. When we were close to arriving at the property we texted, via instructions on property website. We did not hear back after waiting 45 minutes so we contacted VRBO. They provided another number but still did not hear back, so VRBO finally made contact. When we did speak with the property owners we were told they were already booked with a traveler through AirB&B, which had been booked for over a month. They explained they had contacted VRBO to list the property a couple of months ago but never heard back, so they had no idea that VRBO had finally listed the property therefore creating a double booking. The property owner went out of their way to accommodate us for Wednesday evening or we would have had no place to stay.

Vrbo Allows hosts to rent their property even though they are zoned illegally and were denied according to the parish's police jury and yet they still allow them to list this property. The owners were denied rezoning and the property was not removed and is still being rented illegally

Vrbo is not a good company to rent from. Pictures did not match what is actually onsite. Furniture did not match pictures. Bathroom not clean. Garbage not taken out. Called and complained. No help from vrbo.

A group of 8 sent to Niagara Falls for 4 days. We found a VRBO.com location that looked great on paper, not so great when we arrived. The host falsely advertised the neighborhood and called it a safe, "family friendly" neighborhood and the pictures were of a well kept building. When we arrived, the house was in the middle of an abandoned neighborhood where we did not feel safe in the middle of the day. Abandoned buildings on the 3 remaining corner lots and literally a tree growing in the middle of the house immediately next to us. The behind us has no windows in the 2nd story and graffiti throughout 2 of the 3 buildings on the corner lot. We did not feel safe enough to stay for the 4 days we booked.

Good morning, I reserved a property on your website for November 22- 25th, 2023 (VRBO). Unfortunately the host said his property should not have been advertised. I had my entire family and our Thanksgiving dinner in our cars only to find out we had nowhere to stay. Your company then found 3 rooms At a hotel Soundview in Greenport Long Island. I would like to know why I was charged for those 3 rooms, when this huge mistake was not my fault. I want to be reimbursed.

I booked "Stunning apartment in Fenway" in Boston. Property was paid in full and even received the "key info" email from the host. Later that day which was a day before flying out he sent another email cancelling with a "house rules conflict". I tried to contact him asking what that meant, we weren't even there to break any house rules. No reply after several attempts. Called VRBO and he wouldn't even reply to their attempts. Filed a complaint and called back 2 months later to see what was the result of my complaint. Apparently since he refunded my money nothing was done about his unprofessionalism. Will never use VRBO again. They were of no help and there were no consequences to the host.

VRBO was not help, but the host did reach out and was very nice and super helpful!

We rented a house through VRBO for a National Karate tournament in Florida. We booked the house months in advance. Literally the day we were flying out, we get an email that our reservation was canceled and a refund was being done. When we called to figure out what happened, they said the house was double booked, and that they processed a refund and good luck finding a new place to stay. They would not help us try and find a new place. Absolutely ridiculous. They had to of known way in advanced that there was an issue. To tell us while we were sitting in the airport was just wrong. And to not even offer to help us find a new place. Just awful. We went into a full panic mode because we had a total of 8 people needing to find a new place. Which we did, with AirBnB.com and found a much much better home to stay in for cheaper.

If you’re planning your vacation please Do not book through VRBO. Your vacation going to be ruined. They don’t have any power over owner of the property, if the place you book is dirty/mildew/moldy VRBO can not do anything or if owner cancel you’re stuck with no place to stay. So please take it from me. Our family Disney vacation was almost ruined because of the place we booked was dirty and moldy. We have found a hotel to stay because we couldn’t stand the moldy smell in the place. All in all we stayed at a Residence INN which is nice and clean and a lot cheaper. From now on no more VRBO.

We booked an apartment in Rome through VRBO that bore very little resemblance to their web description. The photos did not match what the property actually looked like, and many of the advertised amenities were either broken or missing. It got to the point where the property owner called me out for my disability (I have COPD,) and actually threatened to cause us physical harm as a result of our complaints. Because of the threats, VRBO was forced to move us into a hotel. VRBO has thus far refused to give us a refund. You can see a detailed description of our case, with documentation, here in a video I prepared: **.

We were a group of ten people who were expected to be gathered from all over the world for Xmas in Miami, I made my reservation for a vacation rental four months in advance. Prior to making my reservation, I messaged the host to ask how he would guarantee that he wouldn't cancel his property. He responded by assurance that he wouldn't cancel his property by the time we gather in Miami. I trusted his word until thirty days before our departure, at which point the prices of the hotels and vacation rentals increased. At that point, the host cancelled our reservation with a full refund without providing a valid explanation, and VRBO didn't have any services.

I don't usually have a problem with renting properties through VRBO. However, recently, the payment process was a nightmare! I attempted to rent a home in Italy. The first payment was €1315.69 ($1,405.84 US dollars), but we were charged $1,610.54. The host said customer service could explain the overcharge. VRBO blamed the host, the bank, and the confusion over the exchange rate. While the rate fluctuates, the treasury department and other reliable sources listed the current rate. I calculated and verified WE WERE OVERCHARGED $204.70!!! Thankfully, I only use properties with cancellation policies, which I did immediately. I am disgusted with the lack of integrity, professionalism, and the "Blame Game" experienced. It may be time to start using another vacation rental platform.

Worst experience ever. No one on the same page and they charge a fee just for trying to book. When it doesn’t go through because of their program, they basically give you the runaround and $147. Is a lot to get nothing done and everyone blames everyone else. Horrible experience. Wouldn’t use this site again.

I was charged 250 for a pet that was listed on my stay. They said I didn’t tell them I was bringing a dog. And then kept my deposit of 500 saying I broke the contract. The beds were hard. Said cleaners noticed a dog had been there. That’s a lie, the dog was crated. It’s trained. It’s doesn’t shed. It’s a shepoo! Watch out they no took my money when I told them from the start about the dog. Dirty business!!

I made a booking through the VRBO app the listing stated 2 bedroom full kitchen. When I received confirmation I noticed it only has 1 bedroom and beds in the living area and no stove. When I messaged the owner he did admit there is no stove but a burner outside and only 1 room. I asked for a full refund, owner denied, so I called vrbo and yes they agreed false advertising. I feel like I got the run around. This is the 2nd time I rented through them and got a bad deal. I was sent an email telling me to deal with the owner basically brushing me off. Do your homework. Before renting through them read reviews. Don't go through vrbo. They do nothing to help you

I booked a home rental months in advance on a weekend that I knew would be very busy in that area. 5 days before our stay I contacted the host to get the check-in instructions. Without explanation I got a message saying my booking was being refunded. I contacted VRBO to find out that the home I had rented was sold a month ago and that there was an error in the system which is why I was not notified. I was assured that VRBO would make it up to me through their Book with Confidence Guarantee. I booked alternative accommodations under their direction with the 'Don't worry, we have your back' promise for full reimbursement. After I paid for this booking I could not find out how or when I would be refunded. It has been two weeks and I have still got no update on the file other than it is with the Support Team.

Outside of home is dangerous with rickety stairs and completely unkempt exterior. Owner lied about bed size. My wife and I are sleeping in separate rooms as a result. Dangerous interior with open basement stairs, my dog fell down when entered. VRBO lies about the cancellation policy. They let each owner decide for themselves. Our cancellation with was requested 2 HOURS after booking—>>WHICH WAS DENIED!!! Are you kidding me??? VRBO didn’t stand behind THEIR cancellation policy at all. Said there was nothing they could do.

I rented a place that was listed as having a hot tub. When I got there I could not find a hot tub. I messaged the property manager inquiring about lack of hot tub. No response. A few hours later I messaged the property owner on VRBO. No response. A few hours later I started a chat with VRBO about the issue and lack of communication from manager and owner. They asked for pictures of the property for evidence of lack of hot tub. I said it's 10PM and pouring rain, I will get them in the morning, they agreed.

We rented a property in June. Paid in full when it needed to be paid. 524 South Dorgenois St New Orleans, we were headed there on Nov 3rd 2023 until Nov 6th 2023. I reached out to the property owner on Monday morning Oct 30th to find out what we needed to get for the house as far as toilet paper. paper towels and so on, 5 minutes later I get 3 emails from them 1 for a refund of our initial deposit, 1 for the refund of our second payment and a 3rd letting us know our reservation has been cancelled. No explanation. Final an email comes saying it was switched to a new management company. Call them to rebook, and enjoy your trip but guess what? It was already booked. It's ridiculous. They can just cancel on you with no warning 4 days before you're about to leave and do nothing for you. There was 16 people in our group that had to scramble and try to find a place to stay. Stay away from them.

I have a repeat customer on Vrbo. I used the app and booked 835 night vacation rental home this last summer and made sure that I was signed up with one key rewards to get credit for such a big trip. It has been over 65 days since I departed the rental, and I inquired about my one key rewards and have been informed that my property is not eligible. I booked this property on, the VRBO app yet it filtered me over to the Casa. I ended up making my booking through the Casa. Yeah it was on the Vrbo portal. If I go on my profile my 35 nights day shows the booking is made on Vrbo with the booking reference yet they are not willing to give me rewards or any acknowledgment for this.

Facts: 1) We used VRBO.com to rent a weekend cabin-- owner was OK at first but our stay proved that the cabin was far from the description--dirty, many things no working like fire place and just not Luxurious as the description noted. 2) Owner knew we were not happy, and even as he did not argue it he did asked us to "avoid posting a review on VRBO"- yikes. In fact he blamed the cleaning issue on his cleaners personal issue (documented).

I've stayed at several properties and each time I paid far more than a couple thousands. I got one bad review because I didn't wash the bedding (why did I pay for a cleaning fee anyways right?) Well of course once that one was posted they just kept coming and of course these hosts don't realize this is a business not a hotel and it seems to me they wait for someone to stay there with a pet to blame them for literally everything they can.

Rented a very expensive home which had bugs, non draining plugged drains, toilets with feces, etc. Took pictures and video, and submitted - I've spoken to a Christian, Hannah, Lewis, Bryan and NO ONE is on the same page, no one is accountable, no one is helpful they just make fake case studies, claim someone will get back to you and hope you forget. The best was "Ashley M." who when I asked her to explain why nothing was in the case study she implied I was dumb and then hung up. Genius, fantastic service and professionalism. AWFUL.

We rented a house in Port Aransas Tx for a week. The house was infested with cockroaches, had broken furniture, rusted seat belts on the golf cart, was filthy behind the refrigerator when the exterminator pulled it out. The kitchen had 4 spoons (unacceptable for a house that sleeps 12), and no closet space because they are locked. I wrote an email to the owners after we left letting them know that the cockroaches were there up to the day we left, suggesting they bomb the house before renting again. The reply was nonapologetic and then I couldn't leave a truthful review on their website, even though I was only stating facts. I will never rent through VRBO again.

Property was extremely dirty, after contacting the owner she offered to clean it, so we left aroud at 3:49 pm for 2 hours for her to do it but it wasn't until 10:09 pm when she contacted indicating the propety was ready to use but it was already too late for us becuse we was already in a hotel. I spent 6 hours around the area just waiting, and I wasn't patient enough? So, it was my fault the house wasn't in condition for me to book?

I had a rental that was paid for so that I could take my 80 year old patient to his family's Thanksgiving out of town. Paid in full with the added insurance they demanded, and days before the trip I received an email from the insurance company saying ins. was canceled. Then I got an email from VRBO saying my unit was cancelled. By way of robot text I was told the owner decided to rent it to someone else. Still not able to talk to a person, and no way of knowing if my money is actually coming back to me other than the auto-chat. No owner details even though they said he was the one to cancel. Can't contact owner, can't contact company.

I reserved a house in Indiana from Stacie **. The address was not correct, it first took me to a very scary rundown home. When I contacted the host, she laughed and said "that happens all the time." Really, then update the address so someone doesn't get hurt. When I finally found the home, it was a dump. Nothing like the pictures. Padlocks on doors with peeping holes and strange man's trousers hanging by the back door. Yard was all overgrown and house stinks terrible. Old home and it has settled so all the locks don't work. I loaded up my friends and we left. Contacted Stacie right away and VRBO to tell them we didn't feel safe to stay. Never even used the bathroom. They stole my almost $500 and refused to reimburse me. My opinion, Stacie ** and Vrbo are thieves and should go to jail. Please don't reserve with her or them. If this happens to you, there is nothing you can do except write a review on them. What a waste of my time and money.

VRBO instructs hosts to cancel the reservation when you have a group partying/smoking/violating rules, but once you do that, you can’t submit a damage reimbursement request once you’re able to gain access to the unit, or review that guest to warn other hosts about their actions. So you follow their SOP, and get screwed. Their customer service rep admitted it makes zero sense, but said there’s nothing they can do for us. COMPLETE **!

VRBO software has a sync feature embedded in it which is broken. It does not always sync correctly and allows double bookings from other websites. Recently had this experience twice with multiple bookings. I contacted them to cancel with the guests who were not the first guests to book the property. VRBO instated a new policy on 10/14/23 where it charges hosts cancellation fees despite the problem being caused by VRBO. Supervisors refused to waive the fee despite the double booking occurring prior to the date of the policy. Absolutely horrible customer service. THE WORST. Do not become a host, do not engage in business with this company, do not stay at their properties.

My family of 6 arrived to urine stains on the fitted sheet, dirty floors that weren’t swept, watered down soap bottles, food smudges on the refrigerator and windows, and roaches in the basement. We only stayed one night, because I found the roach after midnight after having to wash all the sheets in the house that were not washed prior to us arriving. I immediately booked a new place. I took plenty of pictures for VRBO to look at and review, but they came back and said there wasn’t enough evidence to get my 1 night stay reimbursed. Not sure what they would need to get reimbursed. The host was also not willing to do anything after I sent her pictures of the filth. Very pathetic. I will never use VRBO again, as they suck at customer service. AirBnB has always been great, although I have never had a complaint before like that!

Donna ** is a scamming thief. A category 4 hurricane hit Crystal River causing immense flooding in the area. Donna advised me to cancel the reservation for a refund so that she could get a family in that was affected by the hurricane. I never saw a refund and she has been a nightmare. Vrbo lacks customer service!

The pictures online are NOTHING like the actual rental. My Wife has cancer, and I took her to TN to see the leaves change before her subsequent surgery. We walked into the cabin we rented, and it was a DUMP—dark, musty, nasty place. I called them and complained, and they said they could do nothing to help me. They kept the $1.345.00 I could have used for my Wife's treatments, and we ended up staying in a hotel! Oh, how I pray KARMA is real.

I have tried with multiple emails and phone call to have VRBO support remove a note from Host that I cannot edit. It says I can have up to 4 guests in my property. Due to license restraints, I can no longer do more than two. The host note says I can do 4. If my county sees this they can revoke my license. They have failed to fix it or to respond to any of my emails. They need to get their act together. AirBNB's support is so much better.

They do not have the host back at all. We had a guest rent our place that holds 6 people. The renter said only 2 people were going to be there. We get a call from the police department because there is a house party of 30 plus people there. Vrbo cancels the booking and then sends the guest a link to review us. The guest leaves us a 1 star because we didn't allow him to continue his house party. We called vrbo to have the review taken down and submitted everything they asked for. Police report, pictures, and videos. Vrbo then allows the review to stay up. Worst ** company and terrible customer service. Use Airbnb instead. They at least back the host when providing proof.

I rented a cabin in Broken Bow back in January for my wife's bday in November. I did choose a pricey cabin, $425 a night, we were going with friends. We are 3 weeks out from the rental date, and the cabin is currently listed as $313 a night (no price match or correction). But what I am most upset with is the $400 Host fee, skyrocketing the total to over $1400 for 2 nights.

@Vrbo properties are unreliable & they have terrible customer service. Read below. I arrived with my family to one of their properties; the owner was unable to be contacted however multiple people including neighbors/and construction workers had the key to the unit. When we contacted vrbo they told us they would refund us and pay for our hotel fees. Not only did they not cover hotel fees, they never refunded us. They have not responded to our multiple phone calls and emails. Do not trust this service for your vacations.

I reserved a 3/2/2 home for a late October trip in August (15th to be exact). Reserved, paid in full. Fast forward to Oct 20, day of check in. We'd driven 4.5 hours & pulled in the driveway at 1030 that night ready for bed. Opened my VRBO app to retrieve the door code to find a message from the owner 3 hrs prior (WELL AFTER THE 3PM CHECK IN TIME) that said he had canceled the reservation due to doubling booking. Ok buddy- pretty sure if you're competent at all, 2 months is plenty of time to close the availability on your home on other sites. I was angry to say the least! In town for a large event, with minimal hotel availability at almost 11pm. VRBO said we'd have to book a room somewhere & they'd refund the cost of 1 night. We'll see if that comes to fruition or not, but even if so, I am reverting back to airbnb, where I've never had an experience like this. As for the homeowner, may he be treated better than we were when he finds himself tired, weary & away from home...

As a listing owner, it has been 2 months that our listing is down in VRBO because of a technical issue (as they described it) through their website, and surprisingly there's nobody there to solve the issue. Every time we waste one hour on the phone talking to them but they are not capable to solve a simple issue. Unbelievable, very incompetent staff, very unprofessional...

When I arrived at my rental in Nantucket, I found the house did not have three bedrooms as described, the towels were stained with rust, the coffee maker had molding coffee grounds in it, the dishes and glasses were dirty and chipped, grasshoppers were hopping throughout the first floor, and the bathrooms had bars of soap, complete with someone's pubic hair. I immediately contacted VRBO and informed them of the situation and requested to be moved due to a potential health (mold) issue. They told me they would move me, but they never did. I demanded a refund but they refused, claiming they couldn't help me because I didn't produce a photo of the mold smell. I have been fighting with them every day since my return 3 weeks ago, but they don't care. STAY AWAY!!!!

When we arrived at the property we had paid for a heated pool.. I have emails that the pool would be turned on 3 days prior. Well when we arrived there was a hose in the pool and army worms and no heated pool. We emailed and was told the maintenance man would be right over. Well the last day of our 6 nights the heater was fixed. We did get the $180. back but no compensation for the week we did not have the pool. We also ran out of toilet paper (Really).

I booked with VRBO and when I arrived to the unit it was not the one in the picture. Unit was filthy, blood on towels, AC Broken, no hot water. VRBO was horrible to deal with and had no option to help us. The landlord only send new towels and didn't fix anything. Ruined our vacation to Mexico. Will never use VRBO again.

We booked a rental thru VRBO.com, when we got off the plane and went to go check in, the owner had said we need to SHARE a totally different place with a complete stranger. She had double booked our place and told us she had a better place for us to stay at. It was her personal house where her housekeeper and son also live. The kitchen had dirty dishes and bathroom was dirty, pool was green and it was like a horder lived there. We ended up renting a hotel in a different city and we were out almost $900 for the VRBO rent and had to spend money on restaurants the whole 5 days. The owner did nothing to help us. She said she would contact VRBO for a refund, but she never did. We attempted several times to contact her and she ghosted us. After calling VRBO 2 times and talking to 2 different people, we were never contacted back by VRBO.

We will NEVER use VRBO again. They sent info for us to an incorrect email so we never received. Handed our reservation to Beachcomber vacation homes— needed to cancel due to family emergency. Told us we were too late— needed to be done 60 days out, like you can predict emergencies. Will not even refund cleaning fee— tho we are not coming! Agents are all foreign (VRBO now appears owned by Expedia)- friendly but not helpful overall. In addition, Beachcomber kept saying VRBO must handle situations, VRBO kept referring me back to Beachcomber. Never again.

Customer service is non-existent. My concerns were unresolved; VRBO sided with the horrible host who complained I didn’t clean the house, although a cleaning fee was charged. I was charged an insane amount of money for so-called property damage. Never using it again.

DO NOT conduct business with these people! They have taken our money and were very deceitful with the advertisement of the property that we thought we were renting. The property looked condemned, had drug users on site, boarded up windows, mildewed carpet and no working AC! After multiple hours of attempting to contact the host to gain entry into the room, we were finally able to and the room was already occupied and filthy! We had to scramble to find somewhere else to stay while we were out of town! This company gave us the run around and we have yet to receive our refund! Do not conduct business with this place!

I had a trip booked to Vegas October 20th-23rd. My host canceled my Airbnb 11 days before my trip claiming I broke house rules. This host gave no explanation. I now have to cancel my entire trip because of vrbo not handling things in an appropriate and timely manner. I was left ignored about this for a month and now it’s costing me around $300 more to switch my flights, and vrbo is taking no responsibility for their actions. I’ve asked to speak with a supervisor because I was infuriated the last time by the actions of the host and how there’s no consequences for the host. The supervisor refused to speak to me. What kind of business is this?! I can’t even get help STILL with this matter because nothing happened with it and my trip is in 4 days so everything is 10x the cost to book. Nightmare experience. 0/10. Would not recommend booking.

This host double book us! On top of that she is reviewing us as bad customers when we never entered the home! She never took the time to acknowledge her mistake much less apologize, but she took the time to review us as bad guest when we never had access to the house, never took one step into the home. She is clearly very unprofessional, not nice! If I am leaving, my review is in hopes to know aware other people who might want to book her property!

We recently rented a home from VRBO.com. The house was grossly misrepresented by the management company. The ad highlighted that the house had a HEATED pool in capital letters. In the small print of the contract after we rented it, it said that the free heat did not begin until ONE WEEK after we arrived. It was very misleading and was the reason that we rented this property. They charged us almost $70 extra per day to have the pool heated!! Read your contracts very carefully and DON'T take the headlines on properties as truth!!! We are very disappointed and will definitely leave a POOR rating on this rental. No matter how nice it might be.

I have taken several vacation rentals from VRBO in the past. But it seems since it was taken over by Expedia, it is no longer serving the guests who rent their owners property. It is now on the sides of profit only. We did not only have a bad experience on a vacation rental we took in St Croix USVI last month, we also suffered with a lost of time and lots of money because of the unethical liars that work at this company now. We have opened multiple cases against the vacation rental owner as well as tried multiple times to get reimbursed for the losses we were promised we wont incur. All open tickets go unanswered. You are put on hold on the phone and never responded. The emails responses have stopped coming. And no money was reimbursed for the mistakes of their host.

One of my worst vacation experiences ever. I booked an apartment in Paris for 3 night stay, and my reservation was cancelled 12 hours before my check in time. After contacting Vrbo, they found a temporary stay 17 miles away from the place that I had originally reserved and my case was sent to their re-booking department. I asked for a better located place, but they only responded until the next day at about the same time that I had to check out from the hotel that they have assigned. I had to find a solution on my own and extend the stay at same hotel, which cost me an average of $80 euros a day in transportation.

Do NOT EVER book anything with VRBO!! I booked a house last Thursday for our anniversary/Mike's birthday and it's been nothing but a hassle since! They were quick to take my money but countless hours on the phone with them, and the host on the phone with them. They still don't show my reservation. This is the first and LAST time I will EVER use them. Their customer service sucks, they just keep saying, "Oh a supervisor will have to call you back after they investigate". Well damn. Does it take over a week to do that?? If you are planning to book a rental, do NOT use Vrbo!!!!

We arrived to our $13,000 Malibu rental to find it occupied and in total disarray. We were promised VRBO would find us lodging but they were unable to, though we found a nearby hotel in 15 minutes. I received a very apologetic email explaining that VRBO would refund the cost of the hotel so long as we booked with them or directly with the property- which we did. It is now 8 weeks since and I've experienced exactly what others say here- the system and service is expertly set up to encourage me to go away in defeat and anger. It's as if a James Bond villain is in charge here. Customer service sends emails saying they are on the case and then never again contacts you. Instead they cut off the reply option to the email and send an automated message letting you know the issue, "....has been closed."

In an attempt to cancel a stay with a very untrustworthy and shady host, VRBO is unwilling to help me cancel and rebook with a different property. Instead, they side with the property host/signed agreement and disregard my concerns regarding safety and trust. Basically, they are forcing us to stay on the host's property or lose $2K for a 3-night stay.

We have rented VRBO before. This latest rental in September 2023, was a terrible property. Very dirty, we were overran by roaches and had to leave our one-week stay 4 days early. We took videos of the minute we got there and the ensuing battles we had with roaches....Including having one crawl on my wife's back while being in bed. We also have all the texts we had with the Owner. The owner only gave us a refund of 18% of our total amount paid and VRBO threw in an additional 6% ($100). We tried to post a negative review about our experience and VRBO won't allow us to. They are deceiving renters into thinking they are getting a nice property by only allowing good reviews. Class Action lawsuit should be pursued.

This is the first, and the last time I ever use VRBO. Upon entering the house, we immediately noticed that is was gross. Not cleaned, broken toilets, garbage in drawers, grease on counters.... we called VRBO and they suggested we call the owner. No answer from the owner so we called VRBO back. Suggesting that we start looking for a new place, as this one was uninhabitable, the representative attempted to call the owner with no luck. Finally, at 9:30pm (after 4 hours) we booked another house on a different site.

The house looked like very poorly kept and the roads were full of potholes and we are a retired couple on our 47th anniversary and we did not feel like this was a safe place to stay so we cancelled and now they will not return our money and we are in a fix income.

We had used VRBO.com in the past but this was the 1st time I've experienced a problem with this company, I wrote a review to this company and their response was I need to watch my language, my language was exactly how I felt.. Being miles away from where you live and we had no reservation until 2 hours after being in clearwater.. Because the lady forgot to send over our reservations and we were just informed of the resort fees and parking fees. That's a whole another story.

I went to VRBO to a home for my travel to Nigeria. I chose this site because I thought it would be more protected from false advertising. I booked what I thought was a 4 bedroom duplex. Well after I confirmed the booking, the host then tells me “Oh the price online was only for one room.” I would have to pay additional fees for the other 3 rooms and to book entire house. Mind you the description never mentioned shared property. I would have easily bypassed had it. Needless to say he gave me many runarounds and excuses. Even claimed he kicked a prince out who was renting this new listing for 5 months so I could have it for a week.

My husband had a heart attack 5days before our trip and when I cancelled VRBO informed me I had to talk to host for refund. The hostess refunded her part but VRBO will not refund their $150 for cleaning fee on the rental we never saw because I cancelled late. I had no idea my husband was going to have heart surgery. I will never support or recommend the VRBO company again.

Properties listed as Premiere Host are suppose to be exceptional. This was not the case. We stayed in a very poorly maintained double wide trailer with holes in the floor and VRBO refused to make a refund. The property was dirty, outside furniture was broken and covered in mold. Entrance doors were covered in mold, coffee pot was covered in mold. When contacting the property owner they said, "thanks for letting us know, we will fix it". How could they have not known and yet allowed a reservation. VRBO has opened a complaint that could take months. Could not talk to anyone at VRBO. Could only communicate by "chat". Will never use VRBO again.

6 months prior to my vacation, I paid approximately $2,500 for a three day property rental. I then paid an additional $650 for a boat rental. Two weeks before my arrival, the host cancelled the reservation. Vrbo returned the property rental but refused to return the boat rental fee. I was told I had to get my money from the host. He has not returned a call in months. Come to find out. This host was under investigation and Vrbo still allowed me to rent from him and they promoted his services on their site. Just thieves. STAY AWAY from VRBO.

A customer left the property early in the morning because they had damaged the property and didn't want to be held liable for their actions. When I reported it to VRBO they told me to leave negative feedback so that other hosts would not have to experience this. This person is leaving negative feedback in retaliation to this but this customer damaged the property. Hosts should be able to warn others without the fear of being defamed. The feedback of others about the property is not in alignment. When I called VRBO and asked them not to allow the feedback of the customer because of the damage and threat to defame me they were no help. They also manage an affiliate with Expedia and could not manage to tell me the id for managing the Expedia account. I wanted to refute the customer feedback now I cannot because vrbo is the manager not me and they manage horribly.

My husband and I live in Ontario, Canada. On Aug 8/23 we booked with VRBO a vacation property in Ontario, Canada for Sept 6-10/23. Once we received our Visa bill it indicated that we were charged in American currency. The conversion added an additional $432.87! When we were booking there wasn't any evidence that it was in American currency. Why would we think that it wasn't in Canadian funds: we live in Ontario and booked to rent an Ontario property? The TD Visa support person who deals with disputes said that we should have pressed the Canada button on the first screen on VRBO to book in Canadian money. He said that VRBO will claim that legally they have provided the option to be on the Canadian or American site. There is no clear instruction to do so. The total amount we agreed to didn't say we were paying in American dollars. This is a scam!

I never used Vbro.com, they charged Me 66$ and will not refund me my money. This company is a joke. I have called multiple of times, they have asked for proof, I've sent them everything. Nowhere in my receipt that it shows, I used them!

I made a reservation for a VRBO accommodation and within 6 hrs I cancelled the same reservation due to the fact that my husband got sick. VRBO property manager refused to give me a full refund. States that only if the property will be rented for the days I made reservations that they can give me a refund. Be careful they don’t care about people. Their priority is earning money.

Expedia converted some of the earned credits from their other properties to OneKeyCash, which you are supposed to use on VRBO. They make it impossible for you to use it, it's a complete scam. It's unclear what the rules are for properties that accept it, how to find them, and every customer service agent has a different answer on how to use it. Completely unacceptable.

The listing claimed excellent WiFi, but many of the TV's didn't work and the pool/hot tub was down. The host lied about everything so this VRBO listing should be avoided. I regret booking this particular vacation house in Navarre Beach, fl.

I booked a hotel stay on VRBO, and entered a credit card to pay for the entire payment. They only charged me for part of the cost, then when I tried to pay the rest, I was told the CCV code wasn't an "integer". After multiple attempts of calling the company and requesting help, I had to cancel the reservation. Guess what, they wouldn't refund the down payment already made. WHAT A RIP OFF!! I will never use their service again.

VRBO is stealing money from their customers. Not only do they charge outlandish additional fees, but they also hide policies to not give money back due to cancellations, no matter the reason. We cancelled a rental, and the owner of the property gave 95% back as stated. VRBO, who charges additional fees will not give you back ANY of the additional fees unless the owners give a 100% refund. We expected at least 95% back, just as the owners gave. Be sure to review #9 in their policy, which they hide down intentionally. VRBO did nothing in this process that warrants them even getting the fee, let alone, to not return it. We cancelled 4 months prior to our reservation for the record.

Scam!!! The host left a week ago and I never received the money. They keep sending me US tax form and I live in Canada. Called hundred of times and they said they do not have the tools to change the form on the website.

Illegal. Dangerous. They are sending me threatening letters. They act against US law. Do not ever deal with them for rentals of your own property, or rent with them. Absolutely insane getting their nose into other people’s affairs, businesses and private lives. These people think they can do whatever they want.

I stayed in a place in CA. We felt very unsafe the whole trip (9 days). I wrote an honest review, but they WILL NOT POST IT. This to me is very DISHONEST. People deserve to know the truth about the properties they're paying for and bringing their families to live in. We will never use this site again. Why would anyone. You'll only ever see positive reviews on properties. That's if those reviews are even real... SCAM.

Property id 11281703ha. We were cancelled after months of booking, 2 weeks before trip. No reason given. This caused serious inconvenience, increased price etc. Vrbo has done this before. The property owner should be responsible but Vrbo does nothing.

We booked a house case#** and next day the host canceled just saying the price in the web was incorrect. Next day the property is listed with a double price. I called VRBO and they only apologized for the inconvenience, nothing happen to the host, also no protection to the client, this is very unsafe, they need to review the cancellation policy with the host and protect the client.

VRBO is having a problem with their platform and my home is not showing up in my town or waterfront. This is the 3rd time this has happened. I need to do a search weekly to see if it shows up. Another one of my listings that stated I asked for a Security Deposit and it was not listed on the listing and they made the listing inactive. I showed them that it was in my listing as Rule #3. Each dept doesn't know what the other is doing--one said they just do violations; the other said they will request a refund. The refund dept said I was past the period of a refund. Their Rep Ben does not have time to complete a call with me. He schedules the call, then can't make the time and then he says he has another call he needs to be on.

We rented a house for 3 weeks in Florida. We received a message telling us the house was sold and we would receive a FULL refund. After we received the credit we were $620.00 short. We are now dealing with the host who told us it was our bank's fault, we are now dealing with our bank who has blamed VRBO. Our bank is now putting in a dispute with VRBO. What a run around and rip off. Do not believe there is a full refund!

I'll start with the fact that my husband and I have worked in the hospitality industry for years, and both Viagem and VRBO absolutely shocked us with their terrible treatment. We booked a condo in Cherry Grove through Viagem on VRBO and was told the morning of my check that it was unavailable and I would need to accept an alternate property. They only gave me one option. I called to ask for details and was told that, minus the pool that my original rental had, it was basically the same. I confirmed the property over the phone and failed to notice that it was an airbnb listing not through vrbo.

I booked a stay for my family in a place that seemed nice. Within minutes booking it the staff for VRBO and the gentleman who uses their platform asked a line of questions similar to those with ill intent. I expressed concerns. They turned them into something else. I reported them because we have to do better to create better for us and those who follow. Please be safe y’all.

I booked a girls trip recently including my 88 year old Mother. When we arrived the door was broken and the furniture was stained. The mattresses were stained and the entire place smelled like a wet dog. Took pictures and left. Called VRBO. Sent pictures of the conditions. Talked for an hour. Was told to call host. When I called he said when I sent him pictures make sure I sent him one of me in a bathing suit. VRBO refused to give me a refund! I don't trust VRBO.

Had booked a stay in Maui at the end of August that had to be cancelled because of the fires. Host refused to offer even a partial refund or credit. After speaking with VRBO customer service, I was told that I would receive a full refund based on their extenuating circumstances policy relating to these fires. After two weeks of no updates, I follow up only to be told that the refund is entirely within the host's discretion and they will not be doing anything despite three customer service agents having previously told me the opposite. VRBO will not even refund their service fee, though I have received no service. AirBNB has offered full refunds in the same situation. Would advise against using VRBO.

Had a problem with a vendor, en route. After flying from Toronto to San Francisco, it was past the check-in time already, and the vendor cancelled the location on me, while I was already only about 90 minutes away from the location in Lake Tahoe!!! They called me, and put me up at another location from the many they had, but on the other side of the lake (non VRBO listed property). I arrived to find the place wrapped in bear wire, a mediocre view, non-functioning television in the main area.

Money grubbing opportunists: VRBO is charging an service fee of $316 and will not release these charges. Let’s be honest- the input of any contact information took all of 10 minutes from administrative staff. This is a scam. We had scheduled a lovely trip just two weeks prior to the devastating Maui fire. There is nothing for us to visit or support in Lahaina. Due to the need of tourist revenue we opted to not cancel our trip in entirety but to move to the opposite side of the island to Kihei. The owners of the condo graciously refunded our first payment minus $100. This is completely fair and honorable.

We made a reservation for a trip to view the upcoming eclipse way ahead of time. Our reservation for a house was accepted. A few months later, our reservation was cancelled. We didn't think much of it, so we just reserved a different house. Many months later, our reservation was again cancelled. We got excuses like the city doesn't allow short term rentals and the property was sold. But checking the same booking of Vrbo, we saw that the listing was still there, but the prices were much higher. In both cases, we made reservations at the asked-for rate in good faith, but the owner cancelled. Vrbo provides no guarantees that the owner will follow through on the rental. We had made flight arrangements, so now we had no place to stay. Vrbo really put us in a bind.

I arrived late after 10pm with the kids due to traffic. The smell in the house was stale. I later found it was the aftermath smell of drugs. We found stains in the sheets, managed to sleep in the one bed that was ok. In the morning, we grabbed a towel. It had been folded wet. We tried to used the microwave, bugs crawled out from under the kitchen and linen cupboards. The shower tiles were so grimy, and the so called 2nd shower and 4th bedroom was in the basement downstairs. The kids looked out of the window to the garden wanting to play outside, there was a dead rat lying in full view by the patio chairs. By 8/9am we packed our bags and left.

I booked with VRBO last minute. The rental had older reviews, that gave it 4.8 rating, but nothing newer. That should have been warning enough, but we were desperate so I booked. Huge mistake. Upon arriving at the home we saw hundreds of ants, ant traps, and a can of raid on the counter. There was also other dead bugs, one on the bedspread. We immediately decided that we were not staying. I took pictures of the bugs, contacted VRBO, and sent the pics at their request. They then stated that bugs aren’t considered a major issue with them. According to their rep, the host can’t be held responsible for roaches, or ants. Ummm excuse me. I wouldn’t have booked this place if any of the reviews had mentioned a bug problem, and of course the owner felt zero need to divulge this bit of information.

My partner booked a night in Calgary in a house close to the airport. Unfortunately, our flight was delayed and we got there late night. We didn't get any check-in instructions. We contacted help, they said there's a reception. We spent around 50 dollars in Uber, and obviously, there wasn't any reception. The house looks abandoned, no one answered and we didn't have anywhere to sleep tonight. Probably they won't refund us the money, and they keep offering bookings through the app. I think you have to be really sick in your mind to do that to people. Thank you for nothing Jeph, I send you all my bad thoughts.

I rented a house for 14 people for a family reunion. Two weeks before our check-in, I was informed by the owner that he thought he cancelled us months ago when his city told him anything over 12 people becomes a hotel and their city is not zoned for that. VRBO immediately refunded me $1211 - my initial payment. Then I spent the next 4 weeks waiting for them to refund my second payment of $775.

My friend and I rented a condo in Maui for 8/26, due to the wildfires we were unable to go. I get an email from VRBO saying they would refund the service fee and they were hoping the host would offer a full refund. It also stated in the email that if you were unsatisfied with the host offer to call vrbo customer service. The host offered to refund half which meant I would be out $1200 not okay. I called vrbo and they knew nothing about the email so I sent it to her and then she kept trying to book me in a different place. It’s a burn zone do you really think I’m going to stay somewhere else?

Booked a property but had a dispute with the owner who misrepresented what was being offered. The owner told us to cancel and he would refund but when VRBO contacted him, he refused and kept the money. VRBO is a platform that basically supports scammers and fraudulent behaviour as they have no way to force a refund and apparently have no desire to set things right with customers. They pay out the property owners long before the date of arrival for the customer. Zero customer service and they support criminal behaviour.

Can not get their SUPPORT TEAM to respond. Their operator has sent all my information to solve this case. No response yet. 6 months have gone by. They never call or email me. Their App is not working. I am not using anymore. Will tell my 100s of friends.

We are trying to obtain a refund of our $316.75 for a stay that was not safe and impossible from VRBO. On December 22, 2022, I set-up a reservation with VRBO for a cottage # Property ID: 388495 in Tampa, FL for August 04, 2023, which I paid via AFFIRM Loan. When we arrived on August 04, 2023 to Tampa FL, at 3:00pm, I texted the owner Kevin ** that we were here as we were instructed, and we also followed the direction given by owner via VRBO listing in how to enter the cottage.

First time user and not aware of the rules. Host promised an 85% refund and I did not get the 85% refund. He nor VRBO would honor it even though it was in writing. It cost me 795.00 to NOT go on vacation.

VRBO is a junky platform built and run by call centers overseas with no supervision or proper protocol. As a homeowner I must say I have never experienced anything worst than these idiots. Airbnb is way better experience and tech. This company is just a layer of junk upon junk and we are not talking bad homes etc because at least with those you can blame the homeowner. But not paying your rentals and making you go through legal methods to get your money is just absurd. There is not enough bad things I can say about garbage entity.

I called to report that my host was not available on the day I was supposed to check-in last September (in 2022). I was then shuffled around and given bad information from various people at VRBO because of the technology issues they were experiencing, or at least that is the excuse I was given each of the 6 times I was asked to submit the exact same information. When I finally tracked down an email address of someone high enough up in the company to get a knowledgeable person, I was informed that I needed to go through my bank before Vrbo could refund my money (this was in November of 2022- 2 months later). I initiated that process within a week of being given that information.

Their website of houses is not true. Had no towels, toilet paper, outside shower didn't work, the stove didn't work, the grill didn't work. Neighbors were taking photos of us. Very suspicious on why they were taking photos. We had just put out trash on the steps until we went to the dumpster and they started taking pictures and watching us the whole time we were at this rental property. That is invading our privacy. Was mislead by the pictures. Stated a house but was actually a condo. Other companies were charging $220 a night VRBO charged us over $400 a night. Am having this company investigated by my attorney!

Where to start. Home had 1 a/c working so one side of the house was 80°. By the time we figured out the condenser was bad we got no help from the host. Then we found bed bugs on 2 of the beds! Had to leave immediately. Kept messaging and calling host. No answer. We had to spend more money on hotel rooms and we couldn't cook the food we took not to mention we got the house in order to spend valuable time with a family visiting. Couldn't get that from separate hotel rooms. The day after we talked to VRBO and after 2 hours they pretty much said we weren't getting a refund if the host didn't want to after we had proof of the bed bugs. Finally got the host to answer and he said it was too close to 10pm and he was going to sleep that he would call back in some days. VRBO cares more about the host than the guests. I do not recommend this app at all or the house we stayed at. **.

Many issues using VRBO and they do not care. We were trying to book a short vacation rental. Somewhere during the process we were switch from the Canada site to the US one. We found a place showing $111 per night. Booked it. The confirmation came back at $140 per night. They claim it was USD. Then the credit card charge was more than the quoted amount. Last and the big one. VRBO charges us their $81.00 fee even before the reservation was confirmed. Apparently it should not have even been for rent because of the Wild Fires in BC.

We rented a home on VRBO, which we do almost weekly for business. Well this time, my team arrived to the house and found it to be hot. The AC was running but the house wasn't getting cool. It was 77 degrees at 9:30. I tried working with the Owner, asking that they have someone look at it in the morning, and she blamed it on the heatwave. After a lot of going back and forth, the owner said she would cancel our reservation and asked us to leave the next day (actually they wanted us to leave that night but couldn't do this). We agreed to pay 1 night and the cleaning fee.

The house was completely disgusting. We requested to cancel the house and VRBO wouldn’t refund us nor would the owner of the property. It was literally someone’s house. They left their food in the fridge, poop in the toilet. So gross.

On May 30, 2023 I reserved a vacation home for rent. The property was listed on VRBO, and was one of several being offered by a company called SnugSpotBnB, LLC. I gave a deposit, followed by full payment on June 14 to pay for July 13-19 stay. I researched as much as possible before booking and had several emails from SngSpot with all the info needed for our rental including confirmation of payment in full. The day of our arrival, I emailed the property manager at 10:30 AM to ask if we could check in early, between 1 and 2 o’clock. She said she would check and get back to me. Just before 2:00 PM, the property manager emailed and said she was very sorry but our reservation was being cancelled due to the sudden death of the property host and our money would be refunded.

I booked a trip to Kelps for dates 26th-28th of this month. There’s a clearly stated travel ban till 4th of September 2023 and yet Vrbo is not able to make a decision to refund our payment. On the other hand host is not willing to cancel the reservation and issue a refund. Very poor resolving skills, very disappointing that they ask for time to even review my case when there’s a date provided by the government of BC. They are asking time to provide feedback but not willing to provide a timeline to tell their decision. I won’t recommend Vrbo with poor customer management skills.

First property we rented owner cancelled at the last minute because their renovation wasn't complete as they had promised. (Why is VRBO allowing uninhabitable properties on its website?) So we found another place that we knew would be old and rough. However, it was terrible. Description of property was dishonest: the deck was rotting and splintered. Every screen door and many windows were broken. Spider webs, dead leaves and other debris everywhere. Grill didn’t work. Refrigerator leaked in two places. A bat in the cottage at night. Host was ambivalent. We gutted it out because we were in the area for a reunion and knew there was nothing else available in the area.

Booked a 4 day stay, four months out. Posting stated we were able to cancel up to 30 days in advance of reservation. The same day of booking we contacted the host and said we needed one additional day. The host said no problem, just cancel and reschedule. It took two weeks before VRBO cancelled the booking (7 phone calls and 3 emails). Now it is over one month and I still do not have my $2,000 refund from the cancelled booking. Wish I would have read a few of these reviews prior to dealing with this outfit.

Property ID# 9687420. Fredericton New Brunswick Canada. July 19th to 25th 2023. The description in the ad left out a lot of information which wasn't divulged until the day before we arrived. For example it comes with a kitchen but you can't use the stove or oven. Washer and dryer included but it's not in the apartment, you have to arrange a time to use them somewhere else in the home. You're not allowed guests to visit. The apartment was modern newly renovated but looked like it was unfinished, no mirror over the sink in bathroom made it difficult to shave in the morning. On the plus side it was very clean and the bed was comfortable.

Booked a cabin through Vrbo. Cabin wasn’t as specified. Vrbo was of no help at all. So why book through them. If they aren’t going to help you when your booking isn’t as advertised, why should you book through them? I won’t again.

This company is absolutely terrible. I booked my vacation to Maui from August 28 to the second. There is a huge fire going on and multiple people have lost their lot, homes, their lives, etc. This company refuses to give me a refund. Keep in mind the resort is on the same areas where the fire and everybody lost their belongings. This is very terrible of them. Please do not use and if you do not need.

Never again VRBO!! First and last time renting from you. The AC didn’t work. Temps were in the 90’s. The Sauna did not function. The house has only two rooms that are usable. One bedroom does not have a door, paper thin curtains cannot be used in lieu of a door for privacy reasons. The basement room does not have a window and cannot qualify as a room, it's dark, dingy and a fire hazard. The towels, sheets, and pillows are very old, musty, and have a smell that is unbearable. The grill is very old and dirty. Towel racks in the bathrooms all broken. Thermostats did not work. I have never had such a bad experience renting a property. Owner sent a text message saying leave a 5 star review or none at all. Explains why there are only either 5 star reviews here or none. To this day waiting for a response from owner or vrbo. Not what you’d expect after paying $4500 for a rental for four days.

They offered us money to NOT leave a review. My family rented a house from Eastern Shore Vacation Rentals via VRBO.com from 6/17 to 6/24. We were disappointed with the experience. Over the years we have rented dozens of properties for vacations and other events. After reflection, it may have been the worst of them all for the following reasons:

We had a horrible experience with two of our properties and received an email promising us a refund for two days of rental and it has been over two weeks and getting the runaround about any type of compensation.

Was invited to stay in Airbnb at 1113 firewater Lewisville tx.. It started off nice for a family gathering...but after one day... We couldn't be outside after 10pm... And we was hounded and watched through nanny cams and she kept bothering her about 3 people sitting pool side at 930 saying we could be outside after 9pm....and it had a bedroom that had an attic room off of our room and it had one way in and one way out for the people that slept in attic... And if you locked the door for privacy you would get locked in room and would have to call downstairs for someone to come up and let you out...

We recently stayed a a VRBO rental in VA Beach. 2221 Vadito Way. Property # 4776380ha. While we had a great time coming together as a family, I am truly disappointed in this property. The properties, the amenities and the the overall cleanliness of it all was not worth the amount of money we paid and should honestly be refunded due to the number of issues with the amenities. Had we not paid that much and had a smaller group we would have worked to find other accommodations. I suggest the owners take the money they receive to really clean and update your home.

I reserved a VRBO stay in Houston to recover from a surgery I was having. I reserved near my doctor's office because I had multiple follow up appointments after the surgery. The host sent me checkin instructions and I didn’t notice from the address that it wasn’t the unit I had reserved. Upon arrival I realized it was not close to my doctor's office. The condition of the unit was horrible and I wish I could post photos of the black mold on the ceiling and air conditioning vent, filthy carpet and overflowing dumpster in front of the unit.

During Maui’s worst natural disaster VRBO’s business practices defy logic and common sense. Attempting to profit during an island emergency is reprehensible. As a first time VRBO client, I rented one of your units in Wailea to celebrate my parents upcoming 80th birthday next month (Sept 2023). The day following the devastating fire (Aug 11th) I called VRBO to ask what I should do about my upcoming trip given the comments by Hawaii’s Governor, the Tourism Board and even the President of the United States. Specifically, their request to cancel any unnecessary travel to the island. VRBO told me to contact the host, Maui Rental Group/VTrips, and I spoke to property manager and supervisor Agnes.

The owner of Property ID: 287892 in Gardiner, MT tried to increase the price of our 5 day rental $1,250 after I had already given them a $4,000 plus deposit. VRBO was complicit in making the change for the owner and adding an extra payment for me. I let them know I would not pay the increase, so the owner canceled my reservation. This is against FTC regulations and VRBOs own policy. And, can you get a manager to resolve the problem — no. Such unethical practices might be expected from a lesser company, but VRBO/Expedia is a travel industry leader. How can I, or anyone for that matter, trust a booking you make with VRBO or Expedia.

The renter canceled on us because she had "sold the property". If she was planning on selling this property, she had no business renting this property so far ahead. We made long-term plans based on renting at this location! Why bother renting through VRBO if there is no protection against such behavior. Vrbo should have not only refunded our large deposit, but also provided us with a substantial discount or allowance for a new rental.

Rented a condo at 790 New River Inlet Road 318A, North Topsail Beach, North Carolina July 19-22, 2023 through VRBO and the owners ABK Realty. After traveling 11 hours to get there for a family wedding in that area we entered the condo and were absolutely let down. The conditions of the condo were unacceptable and did not look like the pictures posted on VRBO. We paid a lot of money for the waterfront unit, but could not see out the window due to the fact the seal was broken and condensation within the window fogged it up. We could not keep the door shut, there was pubic hair in one of the beds and the AC unit, and the louver door which was in the main hallway of the unit was ABSOLUTELY disgusting. It obviously was not serviced as it was covered in filth and mold. No way we could stay there.

Upon arriving at the booked lake house property, my family and I were immediately disappointed by the conditions we found. The property was unclean, with insects and spider webs prevalent in the kitchen, dining area, and patio. The kayaks, a primary attraction for our lake activities, were in an unsatisfactory state due to dirt and insects. We contacted the property owner, who brushed off our concerns and suggested that we clean the property ourselves, which was an unreasonable response. VRBO customer support simply said that it's a minor issue and they cannot help us in any way. They just charge money in advance on behalf of host that to a premium amount with no responsibility at all. Airbnb would never do that. Not gonna book any property with them anymore.

We rented a condo a block from Carolina Beach from July 5 -9. We arrived to find someone else staying there. We contacted the owner, who was apologetic and helpful, and were told that VRBO has double booked his property multiple times. We called VRBO and had to repeat what happened to three separate people before someone could help us. We were told that they would put us in a hotel for the first two nights, and their team would be finding us a place for the last two nights. We never heard from them.

I just had the worst experience with a vacation rental at Balsam Lake, Wisconsin, and the only thing worse has been VRBO customer service. They do not care. They have no interest in correcting the situation and could care less about you as a customer. I will never rent from them again.

It has been my experience with VRBO after renting numerous properties that they do not post any reviews that may contain disparaging or poor ratings on properties. Basically, they are defrauding the public by not letting folks know the truth about properties they list to rent. I suggest not using VRBO, I know I won’t ever again.

We booked a property in Houston, TX for a week long day camp for my young son 7/16/22 to 7/22/23. Should have raised a red flag when we never received check in instructions from owner until we asked when we arrived to rental. We arrived after 8pm (check in was 4pm) to find a DIRTY mess from previous guests & unit UNDER EVICTION NOTICE so we could not stay. I immediately called VRBO and they gave us 1 night stay and I was told I would be receiving full refund for the rental fee: $ 631.70 USD. They paid for one night hotel and NOTHING ELSE. When I contacted them via email and virtual assistant to follow up on refund, I got dead ends. I will not rent from VRBO again. Worse yet, the property is still available for rent on VRBO. Terrible customer service. BEWARE!!! After this, I booked through Booking.com and had an issue that was resolved with a refund and had the complete opposite experience.

Host. I have been restricted for 10 days now. My renters are worried and future rentals not allowed. VRBO blamed the city, nonpayment and over our limit of rental days. All of their claims are false. The city sent me a letter and copy of my license showing full compliance. I sent it to a VRBO supervisor. He acknowledged receipt. I have called 8 times now. They admit their mistake but still haven’t fixed it. They should be ashamed. This could easily be the worst customer service I’ve had. I’m looking for somewhere else to take my 2 listings and I don’t normally write reviews.

The rental listing was not accurate on the number of beds so we were short on sleeping arrangements and had to purchase an air mattress. After leaving she falsely accused us of breaking several things and charge my credit card $270. After I sent what pictures I had she admitted the housekeeper was “wrong” on some of the things but refused to refund my money. We left the rental in better shape (floors especially) than when we arrived. I filed a complaint with VRBO. My ticket was closed out and they have yet to investigate or contact me. We will never use VRBO again.

I had two listings on VRBO and pulled them both. The company is not host friendly in resolving review issues, they do not pay local taxes for hosts like other vacation rental companies, they do not provide free damage insurance like other companies, they charge guests and hosts more commission than other companies.

VRBO refused to help with an emotionally and financially abusive host plainly preying on guests for money. I arrived at a the rental I paid for and it was filthy. There were even dirty dishes in the cabinets. It was horrid. An immediate health hazard to myself and my family. I have been immunocompromised over the past year after and am still considered immunocompromised. Host did not acknowledge the cleanliness issue when presented with it. After leaving, booking a hotel, and filing a VRBO claim, we were not contacted until the trip was over the next week. The claim was denied, apparently cleanliness is not covered under their "book with confidence guarantee" and I would have to have the hosts refund the booking.

This is what you are dealing with at VRBO. Notice the 100% refund is a JOKE. (Psst... Don't forget, you can cancel for a 100% refund (minus a $750 partner fee) until Sep 10). The support they provide is zero.

The website would not let me into an invite I had received. After many tries I contacted support. They were no help. Worst customer service I've had in a long time. I gave her all the info and then she asked if I could prove it. How ridiculous.

Booked a last minute vacation to the Gulf side of Florida and thought we were going to have a blast. Options were limited for places to stay. I prefer hotels but Anna Maria island well there aren’t any that I know of and everything was booked. I turned to VRBO. I should’ve turned around. The property was inundated with mold! I called Vrbo instead of the host as to avoid confrontation thinking Vrbo had my back. No not at all. I found 1 vacancy on the whole island under 600 a night. And went there. We left our clothes at the Vrbo rental because we weren’t sure if we were going to find another place. While on the phone with Vrbo they called the property owner which lives 3 houses away from the rental. Super unprofessional for Vrbo to do that. What if the host that we never met was a thief or worse? Made us so uncomfortable we rushed to the rental from the beach to grab our bags and leave asap as we don’t know this person from a hole in the wall.

I rented a home for 10 family members to stay in. Upon arrival we realized that the photos were not accurate. The home was infested with fruit flies, we couldn't even set our drink down. There was water damage and the house smelt like mildew. The yard was so unkept that my sister got poison ivy walking into the home. I called VRBO and they said I had to contact the host. No further accommodations were made, and they only issued a partial refund. I had to find room in my home for an extra 8 people with no notice. I contacted them two more times to get the rest of my refund, and was told that I would have to negotiate with the host myself. I will never use VRBO again.

I reserved a cabin w/ pool for late April in Iowa 3 weeks in advance. A day prior to our departure property owner called me to let me know that the pool is broken! I asked if we can postpone the trip until the pool is broken to which he disagreed. I asked for refund and cancellation and both owner and VRBO didn't accept. Property owner even texted back to me that the cabin is in Iowa not Florida!!! It seems like he should decide if I wanna swim or not in 70 degrees! I didn't agree and never traveled to the cabin. I disputed to the credit card company and Vrbo responded that minor defects is not a ground for refund based on their agreement! Apparently a broken pool for a "cabin with a new XL brand new pool" is a minor defect. I am still in the dispute process but avoid VRBO by any means!

As a Host -- my experience is that Vrbo just got worse. As a Host, I have not been able to reliably access my site for about two weeks because an ad for One Key blocks me, and doing everything that promotional window leads to still did not open my site. At one point, my site was opening to the UK version with prices in pounds.

Unable to write this horror story in such small place. Booked in March 2023 for Nashville, TN, USA for July 2023. While already on vacation to different destination- 13 emails/12 phone calls later, we were forced to rebook ourselves with no help or reassurance of refund from original booking. In the course of the phone calls we were assigned case #**. No response. More phone calls, assigned another case #**. No response. If we had waited for VRBO rebooking department to contact us (which per representatives is only via email, no phone). We would not have had any place to stay in Nashville from July 10th through July 15th, 2023. All 4 of us were in a panic. Our friends with us had previously used VRBO no problem. This was our first time and due to this experience have little to no interest in ever booking with VRBO again.

Vrbo has the worst customer service. There was an email mix up with the property owner, we were not getting notifications on check in. I went to the vrbo app and all of our correspondence with the property owner was deleted. We called vrbo to see what was going on they contacted the property owner and we tried to clear up the email mix but the property owner refused to honor the reservation. The Vrbo employee told me that's not how we do business and we would have a refund in 5 to 7 days. 3 weeks later and at least 6 phone calls at an hour to an hour and a half apiece still nothing resolved. They tell you that a supervisor will call and one never does. They just give you the runaround. I will never use them again

Do not use VRBO. They are a trash company and have no customer support for the client that stays at a VRBO. Not willing to work with us whatsoever. They do not care about the client staying only the homeowner is who they care about. I would recommend you never use this company and use another company to rent a house cause the other company has way better support and actually treats you better and will work with you if someone makes up a story about damage to a property.

We were traveling to Galveston, TX. Our Airbnb was randomly sold on the day of our check in. Beware of BOBBY MO LLC INVESTMENTS. VRBO continued to give us the runaround but we should be expecting a refund!! Go to Airbnb instead!

RENTERS BEWARE! I booked a rental in Jacksonville, Fl. The rental property was a bust. It was filthy, and did not have working A/C. Upon arrival we could not stay there and had to go to a hotel. Requested refund from the host. He would not refund. Contacted VRBO, they opened a claim. Past that they were no help. They basically said this was between me and the host and the host would not refund. His reason was that I did not give enough notice to cancel and therefore he could not list the property for a few days. VRBO is terrible and does not help out renters who encounter problems with their rentals. They just basically say sorry your loss. ** this company!

Filthy, disgusting conditions in a Lake George vacation rental. Homeowner is out of reach. The house was NOT cleaned prior to entering the premises. 0/10 experience, this is absolutely unacceptable practice. They need to completely redo their business practice or go out of business completely.

Our Condo we rented In new Smyrna Beach Florida. Address is Pelican Perch 530 Esther St. new Smyrna, Beach Florida se 32169. We rented this condo for my husband’s 60th birthday with a couple family members. Upon arrival the condo seemed OK. We noticed a lot of construction going on to the condo windows and such exposed insulation in the master bedroom. One of the garages we couldn’t use because they had windows in there so that really limited parking but it was clean. It was conveniently located to the beach.

VRBO.com has horrible customer service and the host was not responsive. I spent hours on the phone with customer service and tried to contact the host throughout the entire day yesterday. The host would not respond to messages and her voicemail box was full. Customer service (no one would help after 7 times calling) is very unprofessional and would not help at all after I spent hours on the phone with them. They kept repeating that the host has to make decisions and that the host can choose not to respond to the guest. This is unacceptable and VRBO should be ashamed of their customer service and having a host like this representing their company. I will never use this company again. Airbnb provides excellent customer service and VRBO should do the same.

I booked and paid for a full apartment. I was in the area a day early and went looking for it. It didn't exist. I spent hours on the phone trying to resolve the issue with VRBO. They said, "Come back tomorrow." What? The property doesn't exist and now I have no place to stay. They don't care. When I posted my negative review on their site, they took it down. I had to get my money back from the credit card company. VRBO doesn't secure their site, doesn't verify properties, and doesn't provide ANY customer support. DON'T BOOK WITH VRBO.

In the last year I made 3 booking at VRBO, in 2 occasions after the payment was process and booking confirmed the owner ask me for more money and cancel my booking because I refused and the other one, for no reason decided to cancel my booking. This behavior is unprofessional for a respected company and makes a fool of the client that use their services. The owner have no penalties for doing so, they abuse the client rights and jeopardize their vacation. A company with this behavior should not be allowed to operate with complete impunity from Consumer Affairs.

My church family rented a house through Vrbo.com, it was a great experience, customer service was absolutely great. I have nothing bad to say, I definitely will be using them again for our next vacation. If you are looking for a great house that feels like home, try Vrbo, I don't think you would be disappointed.

Terrible time trying to set up an account and lots of wasted time. Dealt with 2 representatives and still no success. The end result was the easier option and went with Airbnb and I was set up and getting clients in 30 minutes.

I booked an Airbnb via Orbitz and VRBO for a 2 nights in Montreal on a long weekend. After driving to Montreal for 8hrs the host cancelled my booking which stranded my specially abled mother, friends and I. Where no hotels or Airbnbs were available through the city. Vrbo promised us a replacement after 4hours of convincing but did not come through with it. They then told me to find my own place and 1 night's stay would be compensated. Since then it has been 15days and even after constant reminders there has been no response. The call center keeps telling me someone will get back to me and that there is no way to escalate this. I'm very disappointed and surprised that such things can happen in Canada.

Hardly ever do I write a review regarding a poor experience. However, Vrbo has topped the list of all the horrible customer care that's ever been received leading me to this review / complaint. My family and I booked a trip over a year ago near Traverse City, MI that would fit nine people comfortably. With amenities such as six bedrooms, two bathrooms.

Stay far away from renting vacation properties with this platform. Twice in the past 2 months the owners of the houses I rented canceled last minute. One property was in Miami for my daughters graduation. Owner cancelled 6 weeks before. I saw he listed it the next day for $200 more a night. Apparently he didn’t realize it was college graduation week when I booked and paid in full back in September.

This company promises support, comfort and care. Forget about it! I got to the place in Louisville called the View. Outside Crack head who was topless. Yikes. Go in and note from manager Chris if the elevator doesn't work enjoy the climb 16 flights. Luckily elevator dirty smelly worked. Next it said no pets. Dogs and cats running around. Get off the elevator and the smell of ** everywhere hallway was dirty. Next get into the room. The whole place reeked of **! Stains on rugs, walls and couch where I was going to sleep. Bathroom ceiling chips nasty. Bed flies bugs just gross. Brought the landlord up and she was disappointed in what she saw. I tried canceling. For 3 days run around. This tactic allows the manager a chance to make money. All of a sudden they email and say reservations canceled. They give back only half when they promised fulll refund! I sent photos film and still they refused! I will continue giving them much needed reviews like this.

If I could give zero stars, I certainly would! We booked a house in Columbus Ohio for the Ohio State fair, booked it in January. WEEKS before our vacation we got an email that stated they cancelled our reservation. I emailed VRBO, and the property owner. VRBO said to find a place less expensive, or the same cost and they would help us find a new place to stay. Weeks before the fair, all places available was at least double the cost. I sent them 2 more emails asking for help, with no response. The property owner did respond, he said he had no idea what was going on, that VRBO cancelled us, not him. We have not heard anything since. So, we booked a more expensive house through Airbnb.

We were in London, UK. OUR VRBO rental turned out to be a property that someone set up a a rental, but was actually a scam to make money. We were left in London without a place to stay. I called 4 times for help. VRBO would hang up/ disconnect. When I called from my home in USA to get reimbursed, they said "if I had rented through them due to the scam, they would have helped us with the cost of where we ended up, but we went through another company to get a hotel room, so they weren't obligated to make up the difference in the cost". We were forced to pay 3xs what it cost our original rental. I will not use it promote this company to family or friends. Be leery of using their service, obviously they do not have secure procedures for homeowners that rent their property. We have traveled the world using AirBnB, and never experienced this problem. VRBO did refund our rental cost, not the extra for the alternative space.