Vrbo Reviews

On March 7, 2023, I booked a VRBO rental through Expedia and the rental was not available. The property owner said that apparently they double booked. I paid $1550.00 for this particular rental. The next day, I booked another rental for $1669.00 that also WAS NOT AVAILABLE. As of today, April 11, 2023, I have not received my refund for the $1,669.00 that I paid and it took 4 weeks to get my money back on the $1550.00 rental. Needless to say, I will NEVER book any rentals through VRBO again!! I have called numerous times and spent HOURS trying to get my money back. This company should be shut down!

VRBO will not do anything for the renter. They will allow these so called Hosts that are nothing more than scammers to screw you out of your money. It's pretty pathetic they allow these people to remain on their platform after the things they do to people. To me that makes them just as bad as the host. At least Airbnb will have your back. Do not use VRBO and def do not rent from Bismuth Partners. Nothing more than crooks.

I'm not using this site anymore, I write this to help you save your time. I've tried booking through them a couple times now and so far have a 100% cancellation rate. I booked a house in Oklahoma 1 year in advance (sept 2022) and 13 Feb 2023 they notice all of a sudden that someone else had booked the same place so I got refunded. Not sure why it took that long...sounds like ** to me.

Someone from VRBO called me and said since I left 1 star they can’t refund me. I booked on the site which guaranteed me a refund for misrepresenting. I had to clean the bathroom myself. Hot tub didn’t work. The host stated he knew the hot tub was down. It happens once a month. They should have listed that so I didn’t expect something I wasn’t going to be able to use.

This was my first, and last time booking through Vrbo. I WOULD NOT recommend anyone booking through this site! They are not very helpful at all with the inaccuracies of the host. I booked a property in Sunset Beach, and after arriving there I was very disappointed with the cleanliness of the property as well as the amenities. The property looked as if hadn’t had a good cleaning in weeks.

"I had a very disappointing experience with VRBO and the host, Careen **. I booked a vacation rental property for my mother's surprise 60th birthday celebration on February 12th, which was fully paid for. Before confirming my reservation, the host Careen ** asked me what the reason for my stay was and the age of every person staying at her home. After 24 hours, the reservation was confirmed.

I booked a VRBO for the Historic Bush Cottage in Montgomery, AL for April 20 to 22 and paid for it about six week ago. Then last week I suddenly got an email saying my booking had been cancelled and my money would be refunded. I sent the host, Tara E, a note asking why the booking was cancelled. She didn't bother to reply. I thought that maybe the house had been damaged with the recent tornados in Alabama. Then, last night, a friend of mine went online and found that the house was still available for April 20 to 22!

I recently booked a home for a family vacation. The booking indicated it was a 3 bedroom house and slept 6 comfortably, when I booked initially it was for 4 people, myself, husband and 2 grandchildren. Immediately after booking my daughter advised she was booking a flight to join. We didn’t think it be an issue and I contacted the host to let her know of the additional guest, she immediately with no response cancelled the booking, Stating she felt she was being scammed! Of all things I’m not a scammer or fraud artist, I take this claim very seriously. I was then asked to stop messaging the host as she felt threatened and disrespected. Of all I was the one who had off feelings. I paid for a vacation, I committed money and extra fees for insurance. I just want all of my funds returned. As a result I had to book another home for more money and had been out the refund at the time because refunds were not immediate.

I didn't realize Expedia would even let VRBO represent them like this. Get to Orlando and room is not found in the system. We have confirmations and all just like every other 500 stays. Vrbo best idea is to put you somewhere else instead of being responsible for the scam and letting us stay where we booked and paid for. It's Spring break and covid is gone. It will be hard to find accommodations for 5. Stay away from Vrbo!!!!

In March 2023 I used Vrbo.com to book a rental house for our spring break vacation to see our grandkids in San Antonio, TX. My son-in-law is stationed at Lackland AFB so we wanted somewhere close by and found a nice little house near the base. I had messaged the property owner several times but never received entry instructions for the house. I was able to find a phone number (through AirBNB) and called the owner. He said the property was no longer available and that it shouldn't have been listed, although it was still active on both Vrbo and AirBNB.

I booked a home on VRBO in Fort Lauderdale Florida during spring break week. Upon arrival, the home was disgusting, smelled horrible and looked nothing like the pictures online. I contacted the host and he had no intentions on giving me a full refund. I contacted VRBO and they said they could not help due to the contract. It is apparent that VRBO had no intentions on protecting the traveler from scammers who are looking to make a quick buck. I did not stay in the home at all and had to book a hotel which was extremely hard to find. A Motel 6 was better than that house. I will NEVER use VRBO again.

After viewing all the listings for vacation rentals at this site, I settled on one from MNM Companies in Naples Florida who provided pictures a lovely home in Fort Myers Florida. After acknowledging the available dates, the company sent me a contract where the money (all three days) was due upfront even though it was a month prior. After arriving at the rental, I discovered the pictures and description on the VRBO were totally false, a clear sign of fraud. The home was severely impacted by the hurricane several months prior but their pictures and description were never updated on VRBO. It was a safety and health hazard to access the property along with being a very unsightly place with destruction all around.

I was traveling to Ireland from the US and wanted to cook Easter dinner for my daughter who lives over there. I needed a place with a kitchen and found a lovely property on Expedia. I was then routed to Vrbo as it was through a partnership with them. I attempted to contact the owner through the site to find out what kitchen amenities are available but received no reply. Two weeks later, a day before I was to fly out, I still had no check in procedures so I called Vrbo. They contacted the owner and he said it was no longer available.

We planned a lovely trip to West Palm Beach so my daughter and her friends could compete in a horse show together for spring break. We rented a place in West Palm Beach so we could go to the beach and drive to Wellington, where the completion took place. The picture looked really nice and the photographs made the rental look big and the outside porch very nice and lit up and clean. When we got there the place was clean enough but it was TINY and the outside was in awful shape and dirty with seats all piled up and cigarette butts everywhere. Right next door was a like warehouse and the neighborhood was downright sketchy. They refused to return my money and VRBO, after many hours on the phone with them!!, Did absolutely nothing. DON'T rent at **!! I was amazed that VRBO did absolutely nothing to help me get my money back, not even a toy bit. I was so disappointed!

After modifying my stay from 4 weeks to 3 weeks, 2 months before my arrival, the host refused to give me a refund saying that it was VRBO's problem. VRBO said that they had nothing to do with a host changing their fees, even after acceptance of the reservation. VRBO takes no responsibility for any disputes between the host and the renter.

Vrbo.com allowed an owner to double book my stay and refused to refund my money. I’m out of $3480. They will not support you when there is an issue. And beware of instant bookings. I accidentally booked this unit and within THREE minutes I realized my mistake. And the owner refused to cancel and refund my money. We went back and forth and when I realized I couldn’t get my $$ I just agreed to book. While I was working with the owner's assistant he went out and accepted a booking for my week. He is now being paid double for the same week and here is Vrbo's response:

I book a vacation home and was canceled the day before check-in I was not accommodated and they have the audacity to have a booking with confidence program which is bogus and untrustworthy. I was left with nowhere to stay after I was told I would be rebook for no charge when I arrived. I end up coming out of pocket for another vacation home without being accommodated or refunded my money back. I do not recommend booking with them.

We decided to forgo Christmas presents and go to Florida for the holidays for a family vacation. We booked through VRBO with a Evolve as the property management company. We knew that hurricane had hit the general area in September. We placed several phone calls to the VRBO to ensure that our rental property had not had damage. We were assured that the house and property were intact with no damage. We arrived on Christmas Eve to a house with tarps covering the roof broken siding and facia, the screened in patio that covered the pool was completely blown off and all over laying in the yard and pool.

We reserved, confirmed, and fully paid for two Maui condo rentals in July 2022 (eight months ago!) as part of a huge family reunion at Napili Bay. Six other families are part of this, and it is Nanny’s last time she’ll be able to travel to the islands. Big, big deal, meticulously scheduled. The reunion starts in two days. Two weeks ago (!) Maui Paradise Properties notified us that there was a “glitch.” Due to an exterior re-painting project known to the property owners months ago, we would not be able to use one of our reserved, confirmed and paid in full condos.

We reserved a villa for 2 week on VRBO around 6 month before the departure. 20 days before we the date of the rental the villa was cancelled and VRBO has done nothing to help us rebook or find something else. We finally booked on another platform.

Booked through VRBO for a family trip. Full payment was made and reservation received. Two days later the host cancelled the reservation saying the property was not available for the dates. Made another reservation, and the same thing happened. The host cancelled our reservation for no reason even after a rental agreement was signed at her request. What is even worse is the host didn't even refund her portion. Contacted Vrbo and got no help but telling you to contact the host. There is no place to write a review about the host if you haven't finished the stay in the property. Vrbo has no regulations on their hosts and does nothing to help protect their guests. Terrible business!!!

We have used VRBO for years to rent vacation properties and it was great when we could deal directly with owners. With Expedia now owning VRBO, it is all about their fees. Users can no longer get a true picture of the property. We recently recently property #** in Myrtle Beach and wrote a negative review. Expedia has refused to post the review. Is that a service to potential renters?

I rented a small condo in January of 2023 near Sebring Florida. It was advertised for daily rent at $89 per day. I rented the entire block of days from January 5 to the 30 which was the days available for that month. After all fees and taxes were added the daily charge was well over $100 per day. The unit was in an older duplex and one bedroom. I feel it was not a good value for the money. I didn't like the prepayment requirements and I was not informed about the address of the place until a couple of days before arrival. On the positive side, everything worked as it should in the unit, including the heat and air, the appliances, etc. I will not be renting again due to the prepayment requirements.

I found 4 properties together for 4 groups of my friends to rent during the Total Solar Eclipse in 2024 - reserving a year in advance. The properties were advertised as available. Each of us reserved the properties with separate credit cards. VRBO says you have a choice for instant confirmation OR waiting 24-hrs when in reality there is no choice - once you hit 'submit' you have to wait 24-hrs for confirmation. After waiting 24-hrs every one of us was denied. In reality, the properties were NOT available - OR the owners are waiting to jack up the price for more desperate guests in time. VRBO is a horrible company; I will never use them and will tell everyone I know and don't know (using social media) about them. Consumer beware. They suck.

I rented a home for the holidays before the pandemic. Payment was made in full as required. Unfortunately, travel then became restricted and part of my family was unable to leave their state (CA). I contacted the homeowner who refused to refund my money. She did offer another date. I explained that due to a member being active military, the only time I could guarantee his availability was Christmas. Twice (2 yrs) in a row, she booked the location from under me, having already received my payment, and still refused to refund even partial payment. Which was $1,000+. The parent company did nothing to follow through on this dispute either. Save your money and don't book in Hawaii with Vrbo. They took what was supposed to be a great first experience and ruined it for us.

I am a host and just took over my property from a management company. VRBO will not list the property. Apparently the prior management company had an issue of some sort. They don’t take phone calls and will not explain the situation. They know they have you in a tough spot, and they are ruthless down to the very core.

Book this trip 7 months early. 24 hrs, before we leave, I get an email with the address for our stay, except it wasn't the same address I booked. Reached out via email, text and phone calls. NO RESPONSE! While we were at the airport getting ready to leave, he finally returned my call. He tried to change locations on us claiming water damage. I told him that was going to be a problem. He offered to refund our money. A week and a half later, I am still fighting to get my money back! Multiple emails, texts and phone calls! NO RESPONSE. Contacted VRBO and they "try" to contact the owner. He doesn't respond to their calls either! VRBO says they can't refund my money because they've already paid the property owner. All I get from VRBO is they will call me when they hear from him! I paid for a service that I didn't receive.

After a number of satisfactory rentals with VRBO, where we were able quickly contact the "owner," for assistance, our VRBO rental of the Reed Retreat in Pacific Beach CA was immediately turned over to an Oregon-based RE mgt. company whose local office was only open limited hours for service. Otherwise we were referred to a remote call center who could offer no help. We never could reach or know who the "owner" was. The cottage we rented (Reed Retreat) was nicely located and adequately furnished but lacked certain basic amenities such as any closets or shelves -- we lived out of our suitcases for 6 weeks. But the biggest problem was the unit was not equipped with adequate heating, even though the local mgt. company provided a small, portable heater to add to a single unit in the front. The unit should never have been rented during the winter.

My daughter and I rented this property on Waikiki beach. This property was not accurately described in the VRBO description. Upon entering the unit we immediately noticed 2 BULLET HOLES in the floor! Upon further inspection there was a bucket under the kitchen sink drain, significant torn material on a chair, buffet was in extremely poor condition, tin foil on the stove drip pans, rusty knives, rusty garage type shelving in the bathroom, minimal outlets, 1 hook in the bathroom.

VRBO.com - Most of the policies are host friendly. Host can put any more charges on your card and VRBO will not listen your version. Customer care is of no help, they don't have any answers. Place defined was not up to the mark and VRBO does not post any negative review. Property does not define basic need like heating & cooling. Host put warning sign on Thermostat - do not to touch, if broken renter will have to pay. I will not suggest and let any of my friend to use VRBO.

602 Penn National Road -The Close to Everything property in Tampa, we booked for March Break was fraudulent. There was someone else living on-site. This was not disclosed to us. We arrived March 15th and left the following morning once it was determined there was someone living there. A call was placed to VRBO on Thursday and the only direction received was to contact the owner for a refund. The owner still hasn’t responded to me or Vrbo.

NEVER again would we use VRBO, I’d rather stay in a tent, it’s a scam!

I have been using this company for decades. However, my recent experience suggests that it has destroyed its service. I showed up to a location I booked in a country a long way from home only to discover that the owner of that property had resigned from VRBO over 6 months previously. When I turned to VRBO to make this right, all they would say was the property owner was responsible. The property owner says he never received any money from VRBO and any claim to the contrary was bogus. The system works okay if you do not run into any difficulties but it uses rules and bureaucracy if anything goes wrong. Buyer beware.

Property manager overbooked the stay. Did not find this out until my significant other and myself flew in from multiple states away. The customer service is more concerned with policy than fixing their mistakes. This booking service is a joke. You all are better off with Air BnB.

I was scammed by a property owner who made false claims in their listing, spent over a month calling back customer support every week for updates, and then ultimately was told I would get no refund because I lacked "appropriate" documentation. I had previously sent documentation and then one month later additional documentation was requested for the first time. This company does not understand customer service, do not book with them as they will claim that you are in the wrong.

We were booked to stay in Puerto Vallarta Mexico thru VRBO and it was confirmed the day before we traveled. My father saved for 8 years to take his whole family, kids and grandkids on a family trip together. We arrived in Mexico and got to our private, gated residence and were told we could not stay and enter due to community fees not paid by owner. Tried to contact VRBO for 3 hours, stranded in a driveway at gate, with nowhere to go in a foreign country. VRBO was no help and said, "Oh sorry. We will credit you half of your deposit." We were told to find a place to stay on our own and tried to use, “so called credit “ when we returned and spoke with someone who barely spoke English that the credit was no longer good. My father passed away a month after our vacation and it was completely devastating and his wish was never granted. So disgraceful that a company like this exists. DO NOT USE VRBO.

We were 1 week away from leaving for our FL vacation. The owner of the VRBO unit contacted us for some information. We passed that along and not 5 minutes later our res was cancelled. Contacting VRBO is a challenge, I tried and was very unsuccessful.

The host of a property we booked 6 months in advance cancelled our reservation on the day we were meant to check-in. This means we had already flown our family of 6 to the location and had no means of cancelling the remainder of our trip. We were provided no good explanation for the cancellation - we hadn’t paid (which was untrue) and then the a/c was broken, and ultimately declined to explain and at one point actually hung up on me.

After using VRBO for years, I was shocked to find that they would not post my negative review for one of the units advertised. The review was not vulgar, and it included specific facts about why I was not satisfied. After revising the review one time (to remove a reference to a competing service), they rejected it again with NO information about why. I chatted online and when I asked to speak to a supervisor so that I could try to figure out what they were objecting to, they disconnected the chat. Based on this experience, I don't trust the review on this site any longer and will not be using to book vacation properties.

In Jan I made a reservation on the 31st thinking I could get tickets to an event in Orlando less than 6 weeks away. Tickets fell through less than 12 hours later. When I cancelled the reservation less than 24 hours after it was made the customer service rep would not refund the 650 bucks because I didn't cancel before 60 days before the trip began. I didn't even make the reservation 60 days before the event was to happen!!!! I made it on a Tuesday at 4pm and cancelled it on Wednesday at 9am!!! Very disappointed and will not use VRBO again..

I rented a property in Las Vegas with Xi Fu for 4 nights. All Flights cancelled because of severe winds so I got rerouted on a connecting flight but I would not end up in Vegas on time to stay for 4 nights, more like 1.5. I texted Xi & she agreed verbally that I can come at another time. She asked me to send her 2 dates & I did. She then ghosted me. I understand it states no refunds, but we had a verbal agreement on me coming at another date. I lost a-lot of money. Not only that, but I put this same review up on her property review page. It was removed by VRBO - BUT she put a review up of me giving me 1 star on cleanliness etc. I never stayed at the property. So I told the truth and she lied. So unprofessional & dishonest!

Did a rental, loved the property. Wanted to write a nice review - and after over an hour of trying, looking at their support info, chatting with customer service and calling, NO SOLUTION!! Only misinformation and boilerplate auto responses that didn't help. Really?!?! They can't even get this right? Should be simple. I just wanted to write a positive review.

Vrbo does not screen or guarantee the host or conditions THEN are completely useless is resolving issues. I gave them the benefit of the doubt and sure enough all these 1 star reviews are accurate. I don’t care how lovely the pics look, do yourself a favor and go elsewhere. Vrbo has got to be the worst and need to be sued along with their shady host.

I booked a 14-night vacation rental in Litchfield Park AZ for spring training 2023. The booking was made June 3, 2022 for check-in March 8, 2023 at property ID 7120590 hosted by Evolve. The entire 14-night vacation was paid for by February in accordance with established terms. I received a phone call late afternoon on March 4, 2023 from Evolve stating the host had canceled my rental due to AC leak. No options were provided to continue with the reservation but without AC until it could be repaired. While Evolve and VRBO quickly refunded the entire fees paid, they did not offer any other properties instead. Finding another property was left to me. With just days before my planned arrival, I could not locate an acceptable rental option and hence had to cancel my entire trip.

A renter had received a charge on their credit card from a numbered company from Dublin Ireland that their bookkeeper didn't recognize so they labelled it as a fraudulent charge. That charge was from VRBO. They rented the unit in Dec 2022 and left a 5 star review. In March we received an email from VRBO indicating that the traveller requested a full refund and that it was granted to them... without asking us what happened. When I called in and talked to Adam he indicated that there was nothing they could do, I could talk to the traveller to see what happened and that they could start a claim but it would take 6 weeks to get a refund and "hopefully" I could get the full amount back.

We are retirees that travel frequently and rent 1 BR units all the time without any problems. This time with VRBO, we rented one week in Colorado. We received confirmation of our reservation and a puzzling request that we claim to be friends of the owners of the unit. We were supposed to give the owners' names at check-in. This seemed extremely bizarre to us, having to lie to get our unit. When we arrived at the property, the reservation desk had no record of our rental, and the "confirmation" we had received from VRBO did not have the info they needed.

February 28, 2023 Booked rental in San Antonio. Dates I thought I booked were 2 & 3 of March, check out 4th. Upon confirmation I noticed the dates were not correct, it showed rent the 2nd out the 3rd. I immediately contacted VRBO customer care; Hector said, "No problem. Go back, add the day you need. All would be fixed." I went back to add the 3rd leaving the 4th only to see it was not available now!! I immediately cancelled and denied confirmation. Site said cancellation is pending the host approval.

I have a trip planned for this weekend. I checked on my booking 2 days ago and found out the listing has been deleted. I have since confirmed that the property was sold and no longer available. I have called VRBO 4 times to get this situation taken care of. My solution, because the property owner will not respond, is to arrive at my destination on Friday for my vacation, confirm there is no place to stay, then call VRBO and see what we can do. Sounds like a wonderful vacation to me. I look forward to this headache. There is no reason why we cannot take care of this problem ahead of time. After paying almost $600 for a property then being hassled to this extent, I can assure you I will never use VRBO again and will make sure no one I know or care about uses it.

This review is in regards to the handling of an upcoming reservation I made through VRBO for a property managed by Vacasa. The reservation is for a stay from March 10th-13th. On March 2nd, my significant other and one of the members of my travel group tested positive for Covid. I submitted a date change request, explaining the circumstances, the same day. I requested to change the dates to a weekend 3 weeks later. The property is available for the requested weekend, and the rental price is the same. No response.

I had booked a property for an overnight in Philadelphia. I arrived at the location after a successful (so I thought) booking. When I arrived to location I called the host which was HP Management after not receiving any information on how to access the property and was told that they no longer "manage" the property and they have had that location "blocked off for months" stated by the host. While talking to the host who's apparently was a middle man or as he said a direct contact for the owner of the property who as he stated lived out of the USA was told That he can't do anything for us but offer a refund. Which okay refunds are fine but after traveling I didn't want a refund. I wanted a replacement property. He told me that he can't do anything for me. Was not empathetic or sympathetic on the issue and told me to hold my breath.

I just started hosting on VRBO and my experience was absolutely terrible from the very beginning. My house is located in the gated community with very strict rules. They require PRINTED vehicle registration and ID to get a pass. Registration that my guest had printed was expired, so access was denied. He called VRBO and asked for full refund. VRBO has been calling me for a week now insisting on issuing a full refund without being able to explain what exactly was done wrong on my side. Even though the guest was provided with the list of the required documents on time and pass on his name was waiting for him in the community office I'm still the one who has to pay for his mistake.

Have used VRBO multiple times. They allow hosts to charge you immediately for a rental request without verifying availability of rental dates. So you can end up with charges to dispute….and no rental! If hosts can’t use the rental calendar appropriately they should not be allowed to charge you upon your initial rental request. Tenants should have a confirmation of their rental dates prior to paying ANY money.

Beware of this property and the hosts or mgmt. co associated (Matthew **/MarieAnne **). We were charged a week later for things that were not our doing and sent a soft threat after stating we’d leave the info in our review. Here’s what happened if you’re interested. We were sent a lovely review after we departed the property but 5 days later sent a message about damages that had “occurred during our reservation.” Which are absolutely false. We are not poor people, and we are not disrespectful people. This is a matter of principle and the only reason I’m taking my time to share all this, is to help prevent this from happening to someone else. Being charged for damages that were not our doing is sad to us. We have rented properties all over the United States and have not ever had an issue like this and have always gone above and beyond to ensure we have treated the property in a manner we would like our own to be treated.

Frankly, as we all know, most companies have terrible customer service these days. Putting you on hold for hours, then, if you are lucky, you finally get connected to a call center overseas where they don't really speak english. VRBO is much much worse. Not responding to hosts if an issue arises (and they WILL), not communicating w guests, disappearing your listing for months w no explanation or notice (when I finally did get through, they said "oops, their mistake". No discussion of the thousands of dollars they cost me). I STRONGLY recommend that you do not even consider signing up with them.

Book and cancel through Expedia after 24h. Contact 5 people and still did not get my refund back. They kept telling me different date and I still don't see it on my credit card statement. It's been more than a month. Avoid this company at all cost. Horrible experience.

Complete scammers. Told me I'd get reimbursed my damages fee like any normal hotel, then they completely refused because it's "only $59". Not to mention they're double charging me on this stay and say they can't do anything about it "because the money was already issued." Run in the other direction. Just a bunch of worthless thieves with NO integrity.

I booked a property Dec 16/22, for Feb 11-18, found out it was a sham, cancelled Dec 20. There was no cancellation policy, I pleaded with VRBO to help. They didn’t, the property was re-rented for the same time space and I still can’t get my money back!

If I could give zero or negative stars, I would. VRBO is totally worthless. Booked a vacation residence in a Colorado ski resort thru them - nothing but problems. Their 'host' was shady and unreliable, and ended up canceling our reservation 5 days prior to our departure. THENNNN - VRBO has the gall to make it difficult to refund their $359 'service fee' for processing the reservation. Ended up disputing charge on credit card. I will use VRBO ONLY to research properties, which are almost universally listed on other rental sites and book thru them.

I would not use VRBO unless you can put eyes on the property you're wanting to rent. Zero standards on cleanliness and have no clue what the property looks like just use owners' pictures. I could send you a picture of my house and you show up and I give you my garage.

I am an Airbnb host and user. I incorrectly thought VRBO was a booking platform like Airbnb. Come to find out, they are not. I booked a home. The host gave a minimal welcome. Months later I am told I have a balance due. The host says they have been sending emails requesting payment. What emails? I haven't received any emails from VRBO. I check my spam and sure enough I find emails from an outside vacation rental company.

Book with Airbnb not VRBO. I booked a cabin rental with Jodi A ** for a cabin rental in Suches, GA . Property i.d. **. A prior agreement to rent the home was made in writing on the VRBO website for VRBO to see. I thought b/c it was in writing from the host and VRBO states that policies are up to the host that i was covered. The host reneged on this agreement, again it was in writing on the site for VRBO to see, and I my credit card was charged. It came out to $833.00. I contacted VRBO and they stated that even though they could see the agreement in writing there was nothing they could do and that it was up to the host to refund my money. Needless to say Ms. Lee became a ghost and never responded to the previous arrangement that was in writing on the message board through VRBO. Be wary of dishonest hosts when booking. Airbnb has more accountability and protections for guests when booking.

They are clueless their fees are ridiculous. The posting of your listing matrix is a joke. Horrible customer service. Clueless on their website. Never get a call back if you have a problem. Just a very poor, greedy company

I have used VRBO regularly for decades and had good experiences. After taking a break for the pandemic, I find their website unusable. Many of the houses seem to be rented “by owner” but by terrible property management companies like Vacasa. So you are paying fees twice. The prices for houses do not include fees which are now insane, in some cases more than the houses. No thanks. I started finding local property management companies where I’m going. As the other reviews indicate, VRBO service is terrible and you are likely to end up dealing with Vacasa anyway, which is probably worse. Next!

Throughout the process, communication with VRBO and Vacasa has been terrible. After my initial booking I received an email encouraging me to extend my stay; offering a small discount on the additional days. I followed the directions included in the email to extend my stay. An automated response said I would be contacted within 48 hours. Over the next six days I attempted to reach VRBO through their "messages" on their app; told I'd be contacted within 48 hours. No confirmation message was sent. During this time the property was still listed as available on the dates of my proposed extension.

I booked a VRBO rental in August 2022 for vacation in December 2022. 2 weeks prior to vacation, I discovered (no thanks to VRBO) that the property was no longer available because the owner died and the property was sold. I immediately informed VRBO and they promised to follow up within 48 hours. 2 months later, no follow up, and when I call, navigating their convoluted system, they continue to refuse to refund, saying they are investigating. And, they accuse me of not making final payment, which I didn't because the house wasn't available. The managers are extremely rude and condescending and completely incompetent.

We booked this apartment in Barbados on the basis that the collateral said we would receive a confirmation within 24 hours, and would not be charged anything until it was confirmed. We were however immediately charged in full both for the apartment and the booking fee. We then did not receive any confirmation and after 36 hours started following up. Both the telephone numbers from VRBO for the owner did not work and it was clear we were going to have to aggressively pursue this ourselves as the VRBO attitude was “we are just the booking agency”. Eventually, we received a cancellation from the apartment owner and a refund, but the reservation fee took several days to be refunded, but there were lots of hoops to jump through and quite honestly I will never use VRBO again.

My first experience with VRBO was very frustrating. Planning a trip to La Paz, Mexico. I found a new townhouse with a rooftop patio and jacuzzi which was close to everything and across the street from a beach. The first step was easy, just register pay a deposit and that’s it until 2 weeks before arriving. The second second step was difficult was to pay I full for the three week rental which I did. Then came the third step where they would not give me access codes into the complex or townhouse until two hours before check in. There in lies the problem. We were en route and when we landed in Cabo our cell phones did not work and we had no way to access our email to obtain the necessary codes. We had a 3 hour bus ride to La Paz and luckily a fellow passenger loaned us her phone so that we could get into our email.

I'm just so dissatisfied. I've been an Airbnb user for 5 years and never had a cancellation. My first experience with VRBO has been terrible. The host just cancelled... No explanation. I now have flights but no affordable decent accommodation. The virtual chat is a joke and if I have to find the zebra again to prove I'm human I'll lose my mind! VRBO your service is terrible and I'll let everyone know it.

As many of us do, I worked very hard to finally at 57 purchased a condo in Bimini in the Bahamas, I sign up with VRBO thinking I will be protected while renting my home away from home. From time to time we lose water for a few hours, (this is a small island.) The renter left the kitchen spiked on and left to go home, the water came on and floated my condo destroyed everything including my neighbors below. VRBO is refusing responsibilities for this damage. Please review their liability policy before using this company to rent your property. Now I am left with over $30,000 in damage.

For those reading, I will share with you my experience. I booked through VRBO.com a place that was available and at a reasonable price (not even the cheapest place I could find) for a 4 night rental. I decided to email the owner to get additional information on the property. At which they (Karin **) replied they decided to book it privately to some else for that period and were cancelling my reservation -about 21 days before my arrival. That said, I am coming from Canada going to Austria (Hinterthal) for my father's 80th B-day with my family (wife + 3 kids under 10). The worst parts is, by now, all other accommodations in the area are 3 to 5 times more expensive than what I booked (I mean thousands of dollars more). VRBO.com did absolutely nothing.

We make 3 reservations, VRBO confirmed reservations, we make flight reservations but host canceled next day saying property is overbooked, when get in contact with VRBO, they stated the host gets penalized, then we inquired to get some type of credit for our time and frustration, they say we don’t offer credit. Basically VRBO makes money off the host with us having spend all the time with booking and doesn’t want compensate anything in return, just waste of time.

I tried to rent a property in Hilton Head managed by Ken ** from At The Beach Property Management through VRBO. After submitting my reservation and paying I was kept it a pending status for six days with no confirmation that it was accepted. Ken contacted me and said that the owners of the property no longer wanted to work with VRBO and I needed to reserve the property through a different site called Vacasa. I tried to reserve the property through Vacasa but it was not available. Based on that I rented a different property through VRBO. Four days later, Ken confirmed my original reservation and charged my credit card! I called him and explained I reserved another property and he said he would cancel my original request and refund my money. A week later and he hasn't done it. Ken ** is a scammer and At The Beach Properties should not be trusted. Avoid at all costs!!!

This is a warning to anyone who is considering renting Chris **'s apartment in Toronto. The onset of COVID in March 2020 prevented our family of four from traveling to Toronto for a concert. We had given ** roughly $1000.00 for a deposit. Despite his promises, which we have on record, he has YET to refund us or give us credit... THREE YEARS LATER.

They refused to submit my review on my trip. I sent my review and was told that I needed to fix something in my review which I did and they never posted my new review. I kept reaching out to them about this and now they have told me I can no longer submit one.

This company is the worst I have ever experienced. They promised to call back about their double booking of properties - no call. They always say that problem is with the owner of the rental unit even though VRBO is our contact. Spring break rental is double booked with it still showing available. They are taking money on units that aren’t available, seems like a scam.

I have never experienced a worse company. I felt extremely unsafe in a vacation rental they provided. It was difficult to even get help from them. They hang up on you, steal your money, and don't care about your safety. If you are a woman...stay away... you can end up in an unsafe situation like I did. They stole $1000 of my money.

I recently provided a review for C.J. Kimberly properties for a vacation rental in Hawaii which had pest issues and the company also has not returned my deposit amount after over a month since the stay, repeatedly claiming to have sent the check but did not provide any evidence or tracking. Vrbo initially rejected the review asking me to remove the actual amount of refund. Even after doing it and resubmitting it, they have not posted the review. I think they do not want to lose business for the property since they get a cut. Conflict of interest?

They will steal your money!! This company is fraudulent and steals money from people. Words cannot describe the amount of headaches they have given me a host and I will never use them again. Do not use this company!

Booked a trip to Panama City Beach, FL through VRBO at Tidewater Beach Resort condo, managed by Vacasa and encountered the following issues:

On Dec. 12th 2022, I booked a resort condo through VRBO for a family vacation in Florida to celebrate my 65th birthday. I booked and paid for a rental for 4 adults with 3 beds. The property I booked was listed as a two bedroom that sleeps 6 with a bed in a common area. When I was searching on VRBO before booking my rental I remember seeing that a bed in a common area would be a sofa sleeper/futon bed which I felt was acceptable for my adult children to take turns sleeping on. In my communication with the host I clarified that we were one couple and two other adults and needed 3 beds. I was assured the unit I was booked in had three beds. I also was concerned about our late check in since our flight was arriving in Tampa at 11:15pm. Our host knew about our late check in and provided instructions for the remote check in process.

We made a booking through VRBO at least 4 months in advance and the host cancelled last minute on the basis of “COVID”. This would’ve been fine but the same listing was found for 5x price the next day. (As I mention later, this exact thing also happened to another customer). We called VRBO because we weren’t able to leave a review for the listing after all this.

I had made reservations using an incorrect card. I needed to cancel the reservation from that card. Marcella was unable to get approval to refund the money to the card that they just charged. I am talking minutes have gone by and they are telling me they cannot cancel it until 24 hrs. They need to verify no reservation was made through the actual property management site and proceeds to tell me there is a cancelation fee and she will check to see how much that will be. After being on hold and not getting any approval of any kind. I requested a supervisor call and she stated they can't help for 24 hours. Do not use VRBO unless it's written in stone that you are making a commitment to being charged at least 10% of the rental to make a reservation. Go to the actual owner or property manager. Do not use this 3rd party company that does not have the ability to assist if an error is made.

We rented a VRBO in Lynchburg VA on Dec 30, 2022. When we got there not only was it in a sketchy area of town (very) but we also could not get into the rental. We finally - after hours - got the owner to respond. After a lot of negotiation, and the fact that she did not want me to post pics of the neighborhood with her post they decided to refund. Of course, I was told VRBO does not guarantee the safety of the neighborhood (understandable, but when you are in the most crime-ridden part of the area it is not reassuring).

We rented an apartment for three months and identified a problem of significant odor early on. The owner was not accommodating and VRBO was not helpful since we could not send a picture or evidence of 'odor'. When we wrote the review of the apartment the owner did a hostile response which included personal information and outright lies. It took over two months for VRBO to review our case, after multiple requests. VRBO had the evidence of two months of communication between the owner and us but supported the owner. It is doubtful they reviewed the communication on their platform. VRBO represents the property owner, the source of their income, not the renter.

Four times in one morning, my husband and I attempted to book a VRBO in Charleston, SC, and each time we tried to book, we were allowed to pay, received confirmation of the booking, and then were immediately contacted by the host to learn that they no longer owned the property, expected us to share the rental with other guests, had already booked it out, or just didn't want to book. Each rental was over $1000 and we're now learning it could take weeks for us to receive our refunds.

I used to be able to see the gray shade for days taken, now they are all the same. This website absolutely sucks for the colorblind. Spent 37 minutes trying to find open days. Gave up, removed app!!!!

My credit card was charged for a condo rental in Florida. Long story short, we had to cancel due to airline problems. I cancelled the rental in the appropriate time frame where we would be due a full refund. After 7 phone calls to VRBO and two to the host, I was still getting the run-round for a full refund. VRBO refunded their charges; but the host kept saying he did not have the money and that a third party had the money and he didn't know why it was not refunded yet. I ended up NOT disputing the charge on my credit card, but actually marking it as a fraudulent transaction since I had never authorized this third party to charge my card. I believe this issue should be between VRBO (which is why they are in this complaint), the host, and the third party. This should not be my issue but someone has my money and I want it back! My credit card company is still investigating this.

Booked a cabin for my daughter and I to get away after a horrible week. Drove two hours, there was a car in the driveway, it was overbooked. My money was refunded but we were stranded with nowhere to go. The agent said he could send me listings to find a place to stay but we would not be able to book for the same day. It was the most unethical horrible customer service I have ever dealt with. They didn’t offer to put us up in a hotel, nothing. Thank GOD we were only two hours from home, but with a 4:00 check-in, by the time I got done being told I was being screwed it was pitch black..Driving through the mountains.

I booked and paid for our family vacation on November 25th, 2022, with Elizabeth ** property in Cabo, Mexico. I messaged Elizabeth on Dec. 28th, 2022, to find out how we gain access to the suite. I continued to message on Dec. 29th and calling on her cell phone. I texted her on Dec. 29th and she finally responded saying I never accepted or confirm any booking for the suite, and she blamed VRBO for the issue. This was her response at 10 PM on Dec. 29th and we were to check in the following day at 4 PM.

We booked a house through VRBO six weeks before our trip, messaged the host on different days after that and he ghosted us for 4 weeks. He finally messaged back after I called him through VRBO just to let us know that he is canceling our reservation. I called VRBO, filed a claim, told them there's no houses left within the same price with the same amenities. VRBO Guaranteed many times that their "Book With Confidence Guarantee" is for times like this and they will match dollar by dollar. We were advised to book a house and that we will get reimbursed for it. So, we did. And now, we tried calling many times, spoke with many customer service representatives, but they're saying that the appropriate department doesn't have a phone number and that they will reach out to us themselves. It's been 2 weeks and they're MIA.

I booked a room a week in advance of a trip overseas. The owner didn’t respond after several day. I did all the leg work of tracking him down to learn he doesn’t own the property anymore and therefore can’t cancel my booking. I relayed all this to VRBO, and they still would not release me from the contract until after I landed in the foreign country and was unable to check-in. They instructed me to land in a foreign country and wait in the airport until check-in time elapsed. This is seriously their policy.

VRBO rebooking team and guarantee department has not fulfilled their claim of refunding the difference due to a cancellation from the host. I have an email from VRBO stating that they will cover the difference in lodging due to a cancellation the day before check in and inability to provide new lodging. I have been waiting for over two months for resolution. I just want others to be aware that they should book through a local company for a guarantee in lodging and to not trust VRBO. We live in Telluride which is a resort town and I have been telling all friends to not book through VRBO and to contact locally. Thank goodness they are listening. You can search through VRBO but contact the manager separately and do not book through VRBO. If you choose to book through VRBO, be careful because you might be cancelled on with no resolution. BEWARE.

During a category 5 storm in Northern California with hurricane winds, flooding, and power outage, my guest was forced to leave 3 days early. Per their policy, they can only be refunded if I the host issue a full refund, and this has to be before the end of their scheduled stay departure. This leaves no mechanism for the host to receive payment for days stayed when a guest has to depart early due to natural disaster, nor a mechanism for partial payment with VRBO refunding the guest for overcharged service fee, nor the host for overcharged credit card fee. There is no billing department or customer service review mechanism to override an otherwise stated policy. There is no transparency, as the guest is unaware that there is no way to have individual situations reviewed for refund. Only host refunds are an option, which penalizes compassionate hosts.

Ad Message: “When you stay at at VRBO vacation home, your host doesn’t stay with you. Because without privacy, it isn’t really a vacation, is it?” Ad Text: Always private. Our 'host' showed up on day 3 and stayed with us 4 out of 7 nights in the granny suite. It was very awkward and changed the feel of our family vacation. It was almost worse that she skulked around and did not introduce herself to anyone. When we were messaged that she would be showing up, we let it be known that we understood we would have the property to ourselves but she showed up against our wishes anyway (and ignored the VRBO advertising promise of privacy).

Can't tell you a single word about the property, because even though we got charged by VRBO and the host, we never got a chance to stay in the unit. Our flights kept getting cancelled to the point that we would have arrived, maybe, the day before we had to leave. VRBO told us that we needed to talk to the Host about refunds or any compensation. The host told us we needed to cancel our stay through VRBO before they could do anything. VRBO would not let us cancel our stay since it was already past our check-in date.

Stay away from VRBO! We rented a very high property for a lot of money. The property was not was listed in VRBO- 5 bedrooms not six- so there was not enough room for all of us. Pool was dirty and too toxic to swim in, hot tub was broken and filled with sludge and bugs. There was duct tape all over master bedroom window. We called and emailed VRBO as soon as we arrived. They kept disconnecting us and no one ever responded to our emails. Once we got through in the phone- the guy said we had to ask the owner for a refund, being a scam artist of course she didn't offer us any money back. We had to pay in the with VRBO months in advance so there was no recourse for us. This company is not honest.

Kathy RN

We rent one apartment two months ago on VRBO. Then the host never answer question. I called VRBO several time that they should do something. They said they also can not find host. They told me that I have to go to the apartment at that day and if they do not show up, then VRBO will start the process. Then I spent one day to deal with this very stupid process on my first vacation day. Then they said I can get one night hotel free but I have to look for that hotel by myself. Then I did everything according to their instruction. And I send all the documents they want, when I call them, they still ask me all the same question. Finally, they said they will built up one team to work on this to try to contact with host. But nobody can find the host actually. They do not say anything about how to return the money. It is around 750 dollars. Please do not trust this company. The service is terrible.

I've rented one property in Miami, owner cancelled it just one day before. I was on the way with family, I called VRBO customer support - they said will help me reserving next property but then they didn't reach out to me. I end up renting another property using AirBnb. Host can cancel it anytime without any penalty or proper justification which is very weird policy.

Paid for a rental through their "trusted managers" Pagosa Peak Management. Was a victim of a bait and switch. Paid for a million dollar home and when I arrived and tried to check in they informed that the home was no longer available and they were completely booked. But then, SURPRISE!, they DID have a house. It was awful. Went from renting a 4000 sq foot home to a 1400 sq foot relic from the 1970s. VRBO and its "guarantee" meant absolutely nothing. Learned an important lesson-VRBO is done and won't be in business for long. They're crooks. Never again.

I have had issues with properties shown on VRBO when booking an Italian vacation this week. Two showed availability but were not actually available. For the first one, the owner cancelled because of a double-booking. For the second, it was initially confirmed online, and then cancelled with no reason provided. There is no way to send a complaint to the company through their website, or to understand why a selected property is cancelled. Have others had this experience? On a competing site, I was able to book right away without this problem. It seems that VRBO has properties shown on their site that are not actually available for the dates selected.

I was looking to book with VRBO. I had messaged the hotel. Did not speak the same language. Responded I do not understand. Next day got payment request. Been happing since Nov 24th 2022. Each day they ask for payment on something we never booked. Vrbo won't help even when showed email where I stated we don't want to book. Customer service said if dont want to book offer payment and then try to cancel to get some money back. This is crazy to think they want me to book when I even told them I was not wanting it.

We rented a VRBO in RI. Just after 2022 Christmas. We arrived and was changing for dinner when. The property owner walked in on us without knocking or announcing. We ended up leaving as the property owner was very creepy. VRBO blamed us and would not refund us. We left after 30 minutes due to being uncomfortable and they blame us. Both property owner and VRBO stated it is our fault for the owner walking in. We did not lock the door as we did not realize there was a pervert lurking to watch us change. VRBO stated they do not see it that way.

In Sept 2022 I rented a 7 bedroom home on VRBO, managed by Vacasa for 2/23-26/23. I was notified on 12/29/22 that the home was no longer avail. I did some research and learned that the house was for sale and had been sold. The house went on the market in Oct. 2022. I now have 30 or so days to find accommodations for 14 people. How can VRBO, sponsored by Vacasa, advertise a home to rent, that is for sale, without indicating that on the rental listing? EVERYONE please beware of this unethical practice done by VRBO sponsored by Vacasa. I can only hope that this message helps others while renting from VRBO.

Rented a CHRISTMAS vacation home through VRBO. Apparently they have independent companies that come to them to fill their rental locations as well. In our case it was Gertrude Vacation Rentals property in Sarasota Florida, that we found on VRBO. We rented it (through Vrbo) and were contacted by “Dan” owner of a Gertrude Rentals in Sarasota. My husband and I arrived for our vacation at the location on December 22, 2022, very late in the evening. We expected other guests in the morning. We noticed NO HOT WATER in any of the bathrooms but decided it was too late to disturb the owner, so we decided to wait until the following day.

On 12/10/2022 we made a vacation reservation using VRBO.com for Hollywood, Florida for 12/21/2022 through 12/26/2022. Myself, my wife, and our two sons flew from Dallas to Hollywood using Spirit Airline arrived in Fort Lauderdale Airport around 10:45 PM and the Hyde Beach House hotel around 11:30 PM. I had communicated with the Host that we will arrive late, and host responded Front desk is open 24 hours.

When looking for a vacation rental I used VRBO to find a house to stay in on vacation. I spent hours looking for the right house in my budget. When using VRBO app. It gives you a false price until you press the book it button. Then you get the true total. Many of these properties are hundreds of dollars in additional fees. One property I looked at advertised $140 per night. Actual cost with "host fee" was $350 a night. I wasted so much time looking at properties only to find out they were unaffordable. I don't understand the false advertising. It's not like you won't find out the true cost.

Owner classic bait-and-switch approved by VRBO. We made a reservation 18 months in advance, with reservation accepted/approved. Owner called and insisted he could make more money and told us to cancel, which we refused to do. Owner cancelled us. Phone complaint to VRBO (twice) and was told it happens all the time and there was nothing they could or would do about it. We asked for a supervisor to return our call, still waiting. VRBO Property #4849728ha Hays County Texas.

Rented a property in St Martiin from Caroline** on Orient Beach.No water for 2.5 days of the 3 we stayed there. Owner was less than cooperative. Had to demand she come look at the unit as it was disgusting. Hair balls in the shower, light switches with peanut butter, floors that had more dirt than the outside, bathrooms that were filthy and a hair dryer that I’m not sure what was so sticky all over it. Took 2 full days of asking her to look before she did and afterwards she tells me she has “no words” for the poor conditions.

I’m not sure if this is a scam or not. However, I purchased a rental property on 12/01/2022. The property manager canceled as soon as I submitted my payment and stated the property has been booked locally at the last minute and I will be refunded within in 15 days. Today makes 21 days. I still have no refund. I’ve been calling the call center for the past 5 days. The only answer I’ve been given is this case has been escalated to a higher department. Still no refund. No managers to talk. Scammed by Vrbo is my new name. Like where is my money. Nobody at the call center can answer this question. Only reason why I’m giving them one star because there is no room for zero stars.

I stayed at a property where there were several issues such as the dishwasher didn't work and there was no maintenance person available until the day before we were to leave. I gave the most positive review I could under the circumstances and the owner gave me/us a poor review. I wanted to edit my review after this and called VRBO to see how to do this and was disconnected 2x. I will not use VRBO in the future.

We booked a condo in Hawaii. On the very last page of the booking process, VRBO had an easy-to-miss link in small font to a 16-page rental agreement. The terms of the agreement were not representative of the policies on the listing itself. The rental agreement included a mandatory $1000 damage deposit, and SCUBA gear wasn't permitted inside the rental. These are both pretty major omissions from the policies on the listing. Best case, that is bad website design. Worst case it is an intentional obfuscation of the rental conditions. We got lucky, the cancellation fee was only $125. Called customer service and they just pass you around in a circle wasting your time until you give up. I won't attempt to use this service again.

Our property was damaged and items were stolen and VRBO did nothing to help us get money from guests. We were told we should have purchased damage insurance, though we were never made aware to do this. Rent your property on Airbnb and you will always be covered for any damage or stolen property.

I cancelled a booking with VRBO last November. They said they issued a refund of 305,46$ CAD Nov. 22 but they never did. In order to prove that I never got the refund, I had to send them my credit card history from Nov. 22nd until Dec. 6th, the day I filed a complaint. Today, Dec. 17, I called them back because I never saw any refund. They asked for more credit card history and the agent said it would take two or three days -not for a refund, no!- but to review the file. They’re untrustworthy. Don’t mingle with them.

Beautiful home, paid a couple thousand for a weekend with my kids and was charged 360$ for dishes that were dirty. I had to shovel snow and ice to even get in. Tons of ** charges. ** this company. Don't trust 'em.

We paid for a Florida VRBO rental that was later destroyed by a hurricane. We had also purchased trip insurance shown on the VRBO website. Neither the property owner, trip insurance or VRBO will refund what we paid. We talk to 5 separate VRBO representatives and explained the situation and also corresponded with the property owner via VRBO. We arrived at the Frorida property at our scheduled date. The damage to the property was documented with pictures and videos and sent to VRBO. The property owner offered for us to return in one year to stay as a remedy for our situation. The workman that we talked to at the property said the property wouldn’t be repaired in a year IF EVER! VRBO, the travel insurance and the property owner have not treated us fairly and VRBO told us our file is closed because the property owner offered for us to stay in November 2023!

We have attempted to rent 2 homes for our daughter's graduation in Maine because we live out of state. After paying and making arrangements they have both cancelled. The 1st home the owner decided to remodel and the 2nd home the owner decided to sell the home. We did receive refunds but not worth the hassle and disappointment. Rented hotel rooms instead. Hilton wins this one! No more VRBO risks for us!

My stay. According to the VRBO website, any reservation made on the website benefits from the Book with Confidence Guarantee which offers assistance for rebooking if the cancellation is made by the owner within 30 days of the stay. However, 3 customer service agents told me that I was not eligible for the Book with Confidence Guarantee because in order to be eligible, the time between the reservation and the cancellation must be 30 days. Where can we find this information on the website? NOWHERE. When I asked the customer service agent to tell me where I could find the information, she told me that it was only available internally, which is contrary to any principle underlying consumer protection laws. Basically, they are withholding information to avoid having to honor their commitments. Boycott VRBO. Airbnb is the way to go!

I find that so disrespectful and unprofessional, please save yourself the headache and don't do business with this lame company, specifically MARK from FLL. Canceled for no reason and I hope he reads this,

Another question: you advertise insurance of $1000000 for each occasion - unanswered, ignored. Stay away from VRBO, HomeAway!

The insurance is very limited in scope. I had to cancel my trip due to a family emergency. The company would not refund my money because it did not fall into their narrow range. Read the policy carefully. Also, the hosts are not required to respond. And, to make it worse, you cannot leave a review unless you stay at the property.

After using their site as afterwards you will be bombarded with daily junk mail, I never asked to receive unsolicited garbage every day but apparently the clowns feel that this is good customer service.

I list a couple of properties thru VRBO for overnight rentals. They insist on collecting money so that they can charge the guest a commission. When they fail to collect all the money they still withhold their full commission and taxes on unpaid balance. Their suggestion is to kick the guest out during mid stay but it takes them weeks to get back to you. If you request a supervisor you are told you are not allowed to talk with a supervisor.

We booked a rental on VRBO site hosted by House Mt. Dora: Nathaniel ** in Jan 2022 for a stay in Eustis, Fl from Feb-Mar 2023 at a reasonable price to which we paid in full. Those are high seasonal months which require early reservations. On Nov. 25, 2022 the host Nathaniel cancelled our reservation claiming that his family situation had changed and they were going to take the home off the market so it won't be available. WHAT?!! **???

My fiance and I rented a home from Vrbo.com in September 2022. It was located in N Rigney Way, Las Vegas, Nevada. When we first got there the home was beautiful. Hardwood floors throughout, kitchen and bar. Living room was ok, old furniture but looked nice. Then came Night 2: someone came into the home. Night 3. 2 more couples came into the home. When we booked the home, it was advertised as “the entire home to yourself”. Even the Vrbo commercials advertise this. Of course, we were not comfortable sharing the home and had to change the location of our Sunday dinner. Vrbo dampened our trip. Beware of Vrbo!!

DO NOT USE VRBO. I complained to the owner about the shower not working correctly, a smell like cats, and constant construction coming from other apartments that were being renovated. The owner did nothing and after waiting for two weeks I contacted vrbo telling them I was leaving a wanted and refund for the unused nights Vrbo, contacted the host, and told me that the host said they addressed all the issues and they were not giving me a refund. I asked Vrbo if the host gave any evidence that they had fixed the issues and that's when they stopped responding.

I listed my house through VRBO & it rented. When I received my payout VRBO discounted the tenant $360.00 calling it a new owner discount. I called 3 times about this. No one at VRBO could provide proof that I approved the discount. I specifically checked the box that I DID NOT want a new owner discount. I did discount weekly & monthly rentals but VRBO discounted the tenant $360.00 on a 3 day rental. To make matters worse, VRBO could not provide written confirmation. They used terms like “we think you signed”, “you may have agreed”, “maybe you hit the button” … If I approved I expect to see my signature in writing. It is not right for VRBO to discount MY property arbitrarily.

I stayed at a VRBO property back in August. There was a problem with the stay and the property owner offered to give me a partial refund. The property owner has asked VRBO corporate several times to process the refund and they have not done so. It is now November. The property owner also told me that this has happened in the past and that VRBO is notorious for attempting to avoid refunds. I have also made several calls to VRBO corporate myself as well with no success. This is a form of stealing. I will avoid VRBO properties from now on.

We booked a weeklong stay in Morro Bay. The week prior we found out the property management company, that was in charge of the property, no longer managing the property and was under investigation from the DA for embezzlement. We contacted VRBO and were told that we had to wait until the morning of our check in before they could do anything.

My husband and I used VRBO.com to book a weekend stay in Omaha with our grandchildren to go to the zoo during their Thanksgiving weekend off school. Our host messaged us asking us to cancel our stay because she already had a guest the first night. (Looking at other reviews seems like a VRBO issue more the host issue.)

Found a property of interest for vacation in Maine. The quoted price was $350.00 daily. Once I placed my order, the property manager said the price had increased from $350.00 to $800.00 but was offering a $100.00 discount. There was no indication that the price was $350.00. The property manager in my opinion either tried to increase the price as consumer fraud on me or thinking I was **, increased it to avoid renting to a minority.

I booked a 4 night stay in Miami Beach (Flamingo/Lummus Property ID: 2931463). One hour before arrival the host messaged me that they accidentally double booked and asked me to cancel the reservation so they would not be penalized. I called VRBO and asked them to rebook me at another property that was the exact same price. This was a last minute emergency booking because my apartment building on MB had been emergency evacuated for 10-15 days, and this reservation utilized the last of my money. VRBO would NOT transfer my reservation to a new, equal cost, property. Their 3rd party customer service (overseas) did not have that authority, but offered a refund (3-5 bus days) which left me stranded with not enough money to afford another reservation (let alone food) for the four days. Last night I slept in my car, and will see what comes of it, but my advice DO NOT COUNT ON VRBO!!!!

I signed up with the VRBO site to be a host during a slow period and compared to Airbnb, it was very difficult to manuever and not flexible in so many areas, that I could not even use the site comfortably. The VRBO calendar did not sync properly with my Airbnb calendar and every time I called VRBO, it sounded like I was talking to a robot, that did not care. I had a minor inquiry initially, from a prospective guest and it was like pulling teeth to communicate, especially compared to the Airbnb service.

We rented a place in Scottsville Kentucky on October 7, 2022. The pictures on VRBO wasn’t nowhere near of what the actual place looked like. Once getting there after a 8 hour drive we went in and was preparing for bed and noticed spiders in the bed and bees in the house wasp. We called the home owner thru VRBO and ask them when was the last time they sprayed she sent a note back and said two months prior.

If you have any issues, especially safety, with VRBO, do not expect to get helped. Customers DO NOT come first!! We booked a rental in Reno, Nevada. The front of the property was shown, but not the sides or back...When we drove up to the Apartment, there was a liquor store on the corner of block with Iron door and window coverings, graffiti and people sleeping in their van. Plus, trash everywhere and chainlink fence. We took numerous photos from every angle. No way did we feel safe staying there, and did not!

I am travelling 6 hours by road from Ontario, Canada to Rochester, N.Y., USA. The host refuses to give our check-in information until tomorrow, the day of arrival. I have explained I will have no access to my email while I am on the road and would like the information today. Now they are not returning my emails. Spoke to VRBO customer service twice and they are basically telling me there is nothing they can do. What the hell!! People should realize that booking through VRBO does not guarantee you will get what has been promised to you. Quite honestly, I have no idea what to do now.

The dirtiest place I have ever seen. Mold everywhere, garbage, dirty towels dirty sheets, dirty mattresses and stained, blood on doors, and they refuse to refund. Look at my FB posting pictures filthy

We rented a condo with the agreement that there would be sleeps 4. My son and I went to Puerto Rico. First night I could not sleep all night. The bed was as hard as a rock. It had no springs whatsoever. It was a piece of hard foam. The living room sofa bed where my son slept was just springs. No mattress. It was a horrible experience. I called and said we cannot stay here. Then I started looking around and on such short notice I could not find anything reasonable in Puerto Rico. It’s very expensive. We paid $135. per night there for 7 days. We decided Kevin would sleep on top of blankets to try to soften the bed and I would sleep on the sofa on top of it. That is what we did.

It was the night before the trip and the host was not answering phone calls or emails so we had no instructions on how to check-in or gain access to the property. VRBO said to call customer support at check-in time next day to give the host a chance to respond. Needless to say this added tremendous stress as we had to get on a plane and arrive at our destination without ANY idea about our lodging. When we landed we were told that since the host had failed to respond VRBO would provide the first night lodging at a hotel near the property. We had to check-out the next morning though and wait until 4pm the next day again, to book yet another hotel (the original hotel had no availability) to give the host time to communicate. The host continued to ignore emails and phone calls.

We canceled a reservation in Fort Myers post Hurricane Ian as unfortunately the property was heavily damaged. We submitted a cancellation 30 days ago and because the owner has not "accepted" the cancellation, we have not received our money back. I have called 4 times. The issue has been escalated twice. I was then told the second escalation actually has made the process longer. I asked how long I am supposed to wait for VRBO to hear from the owner and was told "I don't know."

VRBO very aligned to owners/hosts. They are reluctant to side with guests, in a dispute with owners. We submitted a negative review and photos for the owner because we found mice droppings in our bed and the cabin was dirty otherwise. The owner told us that we were dishonest. The review was rejected and two weeks later we were told to revise it and resubmit. We revised it but the system did not allow us to post it because it was past 14 days. Their customer service would not help us saying it's the system's rules. Also VRBO would not help us get full refund. We will never again use VRBO for our travel!

I paid over 4K for a few days at a property in Surfside Beach, TX. The house was filthy. I previously read the reviews before booking and Vrbo blamed the customer for showing up early which didn’t give the cleaning people they use enough time to clean thoroughly so I made sure to show up late. There was dust piles, the place is never swept, my toddlers found a vape pen, mind you these places are supposed to be non smoking and the place was consumed by a cigarette smell.

After 5 calls to VRBO I have still not received my refund for a rental property. The host kept my money after we showed up at the property and the property had no power due to Hurricane Ian. Support contacted the host but the host was only willing to give us a partial refund of $800 on a $3200 reservation. This is unacceptable and the traveler has no recourse to get money refunded. I am beyond pissed at VRBO for the level of support I have had on this. I have had no callbacks on multiple requests. This will be my last reservation with VRBO.

I have booked a place using the VRBO website for a stay in WARSAW Poland for my wife and 3-year-old daughter. When they arrived at the place at the time of agreement there was no such building found and the phone number that was provided by the host wasn't valid. After contacting VRBO and spending 1 hour and 35 minutes "I was transferred from department to department" because the system wasn't working while my wife and daughter were outside in the cold waiting. In the end, my family was offered 3 options at the hostel stay which were 10$ a night for the inconvenience. I spent more on an Uber ride to the place!!! Horrible service, please stay away!

The "host" cancelled on us 4 minutes AFTER we were scheduled to check in. No communication besides "property unavailable"... Even after 2 confirmations and payment in full was made. We were the third group this host cancelled on in 3 months. The VRBO Service team was only authorized to book and cover a hotel for one night, despite our reservation being for 3 nights. We were told a rebooking team would call in 24 hours to help for the following nights but they never did! Unacceptable. And ridiculously... Even though we were cancelled on, ignored and stranded... They still sent us an auto email to "tell us about your stay"?!?!

VRBO has the most horrendous customer service I have ever seen. 1 month ago we stayed in apartment that had bed bugs, we physically saw them and have photo proof, have called them at least 7 times, opened multiple cases, and I still have not got my money back. We left that first night, and contacted VRBO right away to report it and get our money back. I emailed them pictures of the bugs, they made a case and said it would be reviewed within the week. After our vacation I called them and they said they had lost the pictures I initially sent and nothing was happening on the initial case I opened. I call back a week or so later with still no update. They escalate it to another team. I'm also contacting the host and he's saying he can't refund me because the listing is down and he would like to refund me but not able to.

We rented a home in ocean side and a number of items were not disclosed to us. I have contact with owner numerous times about my dogs and the home. The owner never disclosed that a total remodel of home next door was being done. The homes are very close together and the remodel was from 7:00am to 7:00pm everyday except Sunday. The day we arrived I contact the owner about the remodel. I was told that I could not get a refund and that my contact stated that there could be local noise. I asked her why she had not disclosed the remodel in advance to our arrival. She responded with, "Because I don't have to."

Lousy tech support, customer "service" is useless, I have 12 apts. listed, trying to list two more for days, no one can figure out or fix glitches on the website, waste of time calling them, poorly trained agents are lost, frustrated. I'm giving up and posting them on Airbnb and Booking.com only, I have a headache already.

I have been waiting for a refund for over 30 days now. Went through Texas BBB and have a written statement from Vrbo I am due a refund. This has been going on since August 12, 2022, when the property I booked was misrepresented and had health and safety issues. I followed all the required steps and again called Vrbo last night. First call was put on hold several times then disconnected. (This happened back in August as well after being on hold for 1 1/2 hrs.)

I am an Airbnb super host. After being pursued by VRBO I decided to try listing one of my 15 properties with VRBO. Rented the property almost immediately. $500 rental fee. VRBO doesn’t pay me. They tell me they hold the first rental payment for 30 days. Try to cancel my account. Can’t. Property is listed 2 more times. People come, stay. No payment from Vrbo. Now they tell me “every renter in the interim period, the first 30 days we hold”. They owe me almost $1000 and I have seen zero payments. Customer service people in the Philippines are useless, no ability to reach out to company. I learned an expensive lesson, $1000 worth. VRBO doesn’t pay their hosts, they are using that money, which isn’t theirs, to run their business. They then use other hosts' money to pay previous hosts. Classic Ponzi scheme. DO NOT USE VRBO!

The host canceled our stay less than 24 hours before we were to arrive. We contacted VRBO to see if they would make any accommodations for us since we also purchased the insurance as well. Vrbo did not have any kind of protocol in regards to handling any kind of problems from what I can see. We took it upon ourselves to book at least one hotel night until we figure things out. Let's just say vrbo said that they would take care of two of our hotel nights for two of the hotel rooms & as of today it has been 3 months and we have never gotten a penny back from vrbo that would have offset the overages we paid for their cancelation of our paid in full air b&b. VRBO is absolutely garbage when it comes to handling or resolving issues. I am sure we were not the first to have an issue with a last minute cancelation by their host but apparently there is no protocol for handling any type of issues. ZERO STARS.

I’ve had 3 miserable experiences with VRBO. They are the worst company if you can call it that - on one instance I was left stranded in a foreign country - another a fake vacation rental and recently trying to book with them was a complete time wasting exercise. Airbnb is 100 times better. VRBO should be sued, fined and shut down so as it stops perpetrating fraud!!!

I booked a Panama City Beach rental vacation for 56 days (Jan and Feb 2023). Then last month the Host cancelled the reservation. The Host sent me an email that I would be full refund within 14 days. Since then the HOST removed web page (forehand rentals) and no longer excepts phone calls. The host most likely went bankrupt and now is in the wind. I notified Vrbo about this and they stopped answering my phone calls. I had to report this to BBB. It'll take about 10 days to get an answer from VRBO. DO NOT BOOK ANY RENTAL from Vrbo as the book with confidence is NOT a policy then abide by.

Rented vacation property from VBRO. It was so bad the our party didn't stay even one night. Property was dirty, and disrepair. It actually had a jaw bone of an animal 3 feet from a side door. Trash cans that were next to a door and overflowing with flies everywhere. Cracks in the flooring. Dirt on the floor to include dog food. Bathroom had a soap dish missing of the wall in the shower. An additional mother in law suite door lock to the outside did not work creating a real safety issue.

I think we all need to band together to boycott VRBO, a company with the worst customer service I have EVER experienced. After a rental, they allowed the owner to charge my credit card for an additional cleaning fee which was completely unjustified and I was not allowed to offer any evidence to dispute the charge. After 2 months of countless phone calls, receiving different answers or excuses every time, I finally gave up trying to get my money back. The owner was disgruntled because I didn’t give them a great review (low review was deserved as the property was nothing like it was advertised to be). I travel extensively and have used VRBO often and will never use them again.

Anytime I call VRBO, I get a representative who basically only knows how to answer the phone and verify I am a host. If I have an issue with a chargeback, a question about a review, or anything else that requires skills other than answering a phone and reading a script, then I’m completely out of luck. They say no one can speak to anyone in the billing department or a supervisor. Basically VRBO only collects the hosts' and guests' money and doesn’t offer a service beyond that. I guess they only hire people to answer the phone to appear they are going to help. VRBO has significantly gone downhill in the last year. They used to be better than Airbnb and offer service and support. Now there is zero support. They even allow for chargebacks to be deducted from your account without allowing hosts to participate in the process. Beware of VRBO and protect yourself because VRBO does not.

VRBO customer service is horrible. Avoid using them if possible. I recently stayed at one of their listings. They allowed the host to charge my card after I checked out with no explanation. I have spent 30 days trying to get answers and just keep getting the run around. Then they rejected my review of the property. Suspiciously this property has no reviews despite being listed and available for more than a year. I suspect they made some arrangement with the host. VRBO does not have the guest best interest in mind. Avoid them if possible and definitely do not give them your credit card info. And do not book with host that have no reviews.

The apartment we booked through VRBO in Porto, Portugal this September was totally unprepared to receive guests. Poor management and no oversight from the LovelyStay team (who would not meet us at the apartment). Gave us a horrible experience of dirty dishes with dried food on them, mold in the bathroom, other deficiencies and worse of all a bottom bed sheet that was two halves sewn together with a thick seam that ran horizontally across the mattress under our back. A conversation with VRBO had them take absolutely no responsibility for this awful apartment and they did not support us in any way at all. We will never use VRBO in the future.

Vrbo is horrible terrible customer service… I rented a home in Buffalo on June 21 to watch the Buffalo Bills on Oct 8. On Sept 21 the owner of the house sent a message on their platform saying he is no longer using vrbo as his platform. Ok all good. It’s his choice. Keep in mind I have paid in full as per their policy, all good. I’ll just VRBO get a refund so I can book something else… And it begins. First call Sept 21. 1 hour on the phone. Vrbo will not cancel the listing as the owner of the house who has my money has to cancel… "Ok," I said. Vrbo call him and emails him. Sorry he won’t answer, I said the message he sent me is clearly Saying we are not hosting on Vrbo and we are in the process of cancelling. Ok. The agent said, "We will escalate it. Please wait 24/48 hours and our team will call you…" Sept 24 still no call.

VRBO may win the award for worst customer service ever. After a week of trying to phone them (supposedly 24/7 customer service), you go in a queue and then you hold after they say hold time is 1-2 minutes. 30 minutes later it says thank you goodbye...click! This happens every day, all day anytime you try. I tried the (new) chat service and it is just an automated service. If you keep typing eventually they will have a real agent come on. After explaining my issue of not being provided a refund even though I cancelled on the cut off date for a full refund. The agent sent an email link to send all my proof. I did this with pictures and all. I got absolutely no response to my email. They may have spoken to the host because she contacted me saying she can't give a refund, even though she didn't cancel by booking properly, but she would offer another location which has no reviews. She offered it for the same price and it isn't as nice as the original place.

This company is a total scam with unscrupulous leaders. I was approached by VRBO leader Matthew ** to post my timeshare weeks with this company for a conference being held in Orlando, FL. I was told by Mr. ** that the booking was guaranteed as he was working directly with the conference coordinators. 6 months later and no booking and they refuse to refund me my money!

I have had two negative experiences with VRBO.com.

We had a reservation in Puerto Rico. Puerto Rico has a Travel Advisory for Non-Essential Travel due to disaster from Hurricane Fiona. When contacted customer service, they didn’t offer any assistance on trying to cancel our reservation. VRBO is doing nothing to help Us. Every time we have talked to them we get the same automatic response. This is just insane. We ended canceling our trip, but ended $1,115 in the hole. Travelers beware! Look for other options prior to booking and avoid the travel cancellation insurance, they will no reimburse neither.

Booked a room through VRBO which was connected to Airriva. Airriva then texted me to ask again for my credit card information, the nature of my stay and where I currently live. I then had to complete two separate rental agreements through Airriva. All of this was on top of what of the booking that was done through VRBO. THIS IS A SCAM!

I rented a cabin in Cherokee NC for Labor Day weekend 2022. As soon as I arrived at the cabin I checked for cleanliness, as I do everywhere I stay. Upon looking at the beds I immediately seen bed bugs, I called the property owner and she told me to send her pics and she would refund my money. After paying VRBO $445 for 2 days I had to go to a local hotel and pay an additional $420, I contacted VRBO and emailed them pics of bugs all over the bed. Vrbo said that because they couldn't determine whether it was bed bugs or another kind of bug that the property owner didn't have to refund my money.

Property rental #2876487, PA Texas, Mgr. Life in Paradise, 9/14-9/19: advertised price per nite $830 actual paid over $1,200 with hot tub and cart (total bill included $295.00 cleaning fee). If you want the hot tub 'hot' extra charge, if you do not dispose of trash extra charge (not sure what the trash cans are for) AND what did I pay the $295 cleaning fee for, if you do not clean the grill extra cleaning fee, again what is the cleaning fee for? Property was dirty, my wife's feet were black after walking on the floors. The pictures show a spacious house, in fact small rooms stacked on top of each other. In order to use the cart they have a contract releasing LIP from liability and that requires a trip of several miles to get the key. Life in Paradise is very evasive in responding to our request for information including lying. AND if you attempt to write a negative review that would go on their web for this property, they refuse to publish it

Never use VRBO. We paid $900 to rent an apartment in Paris for 3 days/nights. Two days after the cancellation period expired, the owner contacted us and told us that we had to agree to her "Formalities." In addition to all sorts of weird statements about claustrophobic rooms and narrow stairs, the Formalities included a demand that we agree to clean the toilets (despite the fact that the rental fee included a cleaning fee), fill out a Fiche de Police with our birthdates and other personal information, and send copies of the Fiches de Police and our passports to her.

VRBO will allow guests to break rules and cause damage to owners' property without recourse. We had a tenant come to the property and immediately break rules. Once made aware of the rules they were breaking they were asked to leave. They didn't leave instead stayed the night and continued to break the rules that they were told they broke. The reservation was canceled by us because of this and the renters were able to leave a false negative review of our property (Have proof of the lying review left). When speaking to VRBO their "policy" is if they stepped foot on the property they can leave a review. I asked them If I book with all my competitor's properties and left them all negative reviews that it would be OK. She then stated that they cannot remove reviews... This hurts the consumer and other property owners, especially when allowing lying, defamation, and false information in their reviews.

We currently have a reservation in Puerto Rico. Puerto Rico has a Travel Advisory for Non-Essential Travel. The host is refusing to give us our money back $1700. VRBO is doing nothing to help Us. Every time we have talked to them we get the same automatic response. This is just insane. We either go on the trip and hope it ends up being ok or we lose out of $1700.

VRBO is arguably one of the worst companies I've ever dealt with. Their website does not work. I cannot access my reservation on the website or through the confirmation email they sent me. The Vrbo chat system did not work for the first 2 hours that I tried to use it to contact the company this morning. When I tried to call them by phone, I was informed that the hold time was 30 minutes in order to speak with an agent. I waited about 15 minutes and then got cut off of the call. Then I finally got through on the chat system and the agent ended the chat before I could even ask a single question of her!

VRBO customer service is terrible and they are fraudulent liars. Their “book with confidence policy” was not promised. I had booked for 8 guests to stay at a condo in Canmore, Canada and am the main contact for our booking. I was very excited for this trip as this is my first and my guests’ first time to Calgary and Banff/Canmore. We are here on vacation for 5 days and 4 nights and have a filled itinerary for the next 4 days.

We reserved and paid VRBO in full. Owner contacted us and said they had already rented the place and it should not have been available. VRBO cancelled our booking and offered 3 other options. One was with the same owners for a sister unit. Contacted the owners and they said this should not have been available either. VRBO issued a refund and due to exchange rates we were out over $250 due to no fault of our own. Even though our booking was in Canadian dollars we were not refunded the amount we paid. Contacted VRBO and they were totally unwilling to make us whole. Did I mention we had also booked non-refundable airfare based on our bookings. There are much better companies out there, don't use VRBO.

Terrible service! I've been doing Airbnb for a little while now and I decided to give it a shot to the VRBO. Today was the checkout of my very first guest. Although they left the place semi-clean, they brought a dog without disclosing, and the dog peed on the bed and all over the floor of the master bedroom. As I'm used to the quick and easy resolution process from Airbnb, I wasn't so worried about this one. I could be more wrong! Turns out they said I didn't set up the protect plan (I didn't even know I had to set it up). There were no alerts or reminders about setting this thing. Because of that, they said I was not covered. And I would have to cover for the cost unless the guest agreed to pay. The guest already lied about having the pet and is objecting to pay for anything. The app on the phone does not give all options, like escalate or chat with customer service, so I had to call. It was only a waste of my time. They said that I have two options for protection.

We rented a cabin in Maine. There were no interior walls in the bedrooms and the wiring was exposed. There was a bare light bulb hanging over the shower. Very apparent the stove furniture and shower had not been cleaned....Horrible! Due to "heavy customer traffic" we could not contact anyone. Came home and still working on finding a email address to send proof of claims we have make with photos. Terrible. No support and we are out $1772.34.

We rented a VRBO property in Provincetown, MA. a few weeks ago. The owner sent a separate rental agreement with the booking confirmation. While I refused to sign it, it had language that permitted the owner to cancel the agreement unless I met certain conditions outside the VRBO agreement. I objected to the owner and he finally said he was okay with the booking, but only the day before we were scheduled to arrive.

Please NEVER book with Vrbo ever! I booked with Vrbo, and it was a terrible experience. First, the room was disgusting, full of mold, dirty, and the AC was busted. The host was conniving and dishonest. When we messaged and called, she ignored us and Vrbo. Vrbo ended up paying for us to go to another hotel because the host wouldn’t answer her phone. I thought everything would be fine after that but no. Vrbo wouldn’t let me post pictures of the mold or a negative review for the room she rented, but allowed her to post a negative review of me as a guest. So now every host will see it and think I’m the problem. I called Vrbo to get the review taken down, but they said it was against policy and only the host could take down the review. I will never book with them ever again.

We booked a VRBO and the owner did not disclose that his son was staying in the basement with their dog. We got there, dog barking and person in the basement. The owner said it was his son the caretaker. We left and requested a refund - we had our kids with us and had to book a hotel over an hour away at 10 pm at night. VRBO has been nothing but a nightmare - we have spoken to 5 or 6 different customer service reps and no refund or help at all - they wanted us to take pictures of the man in the basement to prove it. The owner even admitted that his son lives there and we should have asked questions before coming!

Last night after flying across the country I arrived at my VRBO to discover that I couldn’t get into the place. When I contacted the host she said her account had been closed by VRBO and so there was no room. Neither the host nor VRBO let me know about the account being canceled. I contacted VRBO from the porch of the host's place and was left on hold for three hours while they worked on a solution. Nobody ever got back to me. I wound up sleeping on a friend's couch. When I called Vrbo the next morning they still didn’t have a solution for where I would stay and I had to discuss with them whether my case warranted a refund!!! I will never use Vrbo again because being stranded in a city makes the service completely unreliable and their response has been terrible. There’s something very broken in their system when they can’t let their customers know that their accommodation will no longer be available.

Booked the Penthouse in NOLA through VRBO with My Southern Comfort host for $2500 for 3-nights (neither of whom I will never use again). Did not GET the penthouse, got the 4th floor apartment which was dirty. I called the host and asked where is my outdoor space, "Oh that one doesn't have outdoor space, I'll have to take that photo down, sorry." Turned out the apt. we were in was not only NOT the PH, but they stuck us in the wrong apt. on purpose. They also lied and said I never called, and would not even give a partial refund; VRBO said there is nothing they can do since I did not call THEM During the stay. (Why would I want to be on the phone and on hold all Weekend when I went there for a vacation?). Leaving this bad review with utter glee, they all suck. I could have stayed in a hotel for half that and had a balcony.

I booked a condo managed by Resort Rental Pros on the VRBO site. They cancelled last minute, offered another option (lucky us compared to other reviews) however the dates had changed, they shortened the trip. I read the message as they were comping the last night due to inconvenience as I never in my entire life have heard of a hotel/lodging company just say "sorry we don't have your reservation available anymore, but we can give you this for the same amount but it's not equivalent".

If I could give ZERO stars I would. This company and their hosts do nothing but scam. We were accused of stealing 3 year old comforters, 3 year old mattress pad, 3 year old rocking chair. Everything we were accused of had to do with 3 year old items that I feel the host wanted to update. My 84 year old mom was accused of stealing 3 year old twin comforters and smoking in the bathroom downstairs where she stayed but yet doesn't smoke. The host cleaner planted cigarettes in the bathroom trying to make it look like us but funny part is the cleaner planted her own cigarettes with a gold ring around the filter. Tried charging $250 for cleaning on top of the $199 that was already paid when we booked.

****Do not use VRBO. They are a disgraceful company. Arrived at our accommodation to find it didn’t exist. We were left stranded!! No refund for all the money we had to spend finding somewhere to stay for our family holiday. Customer service is appalling. This company needs shutting down!! DO NOT USE - TELL ALL OF YOUR FRIENDS. BE WARNED.*** PLEASE SHARE!!!

Our rental experience was fine, but found out after our payment through VRBO my credit card was compromised and fake charges appeared on my credit card. Multiple purchases made on Amazon. The only transaction on this card was made to VRBO. Do not trust paying VRBO, your card information will be stolen or sold. I will never use VRBO again, it is not secure.

Don't trust them. I didn't have good experience with them. They don't take responsibility when a customer needs help to solve a problem with an owner. Also, they don't allow you to publish a negative review as a customer. This is real censorship. I can believe that this happens in nowadays.

VRBO does not stand behind their rentals. We rented a vacation home through VRBO which that cost > $4000. The house was misrepresented in the description and pictures and in bad condition on arrival. VRBO refused to help us with the issue and instead referred us back to the homeowner who was not willing to help either. The entire process was completely frustrating. Will never use them again.

Vrbo no longer stands by its rentals and we are out thousands of dollars for duplicate hotel costs for a recent trip to Paris. I had used HomeAway which became Vrbo for years for rental houses. However, over the last couple of years there there have been issues like a rental in Florida I paid for months in advance was sold and we did not find out until a couple of weeks before the trip, and another rental that I had paid for in London decided we were too small a party and canceled on us and Vrbo did nothing to help so we had to pay extra for a hotel.

BEWARE. WE ARE ABSOLUTELY DIGUSTED BY OUR EXPERIENCE. Let me start with the host was a nice lady but there is absolutely no excuse for how we were treated. We hate to leave this review as we selected this host based on the 5 stars, clearly these stars are deceiving. Let's start with the list of issues here. None of the outlets in the 1st bedroom worked. There was mold in the coffee pot and the inside of the shower lining in the master bathroom. The TV was broken in the living room which made it very difficult to entertain with 4 adults and a toddler. We have to move all the rugs because they were filthy and smelled. There was so much debris, dust, and dirt behind the sofa and beds, when we asked why it was not cleaned, we were told that is considered a deep cleaning (that makes absolutely no sense). The mattress were horrible, old and absolutely uncomfortable.

I highly recommend not using VRBO. They seem to think it's fair to list properties and not disclose any of their fees prior to booking. I think that for both the consumer and the renter this is unfair. I have 200 euros more in "fees" when the reservation was advertised as 256$/night which seemed reasonable at the time. I feel as though it is false advertising and think that this could be resolved through adding the fees within the book itself. Just not a fun way to try to find cool places and affordable rates for travel. Way to go Vrbo, you've succeeded in creating a complete knock off of AIRBnB, in the future I will stick with the real thing.

My experience with the host, Search a Stay, as well as my overall experience with VRBO was horrific. I organized a reunion trip with 10 of my closest girl friends for July 2022 in the Hamptons. I found what I believed to be the perfect house to rent in Hampton Bays, made my reservation on VRBO, and paid in full for the stay in December of 2021. Four days before our trip was scheduled to begin, I messaged the host to ask a few simple questions (if they had a sound system, enough plates in the kitchen for 10 people, etc). I received no response until 2 days later — a mere 48 hours before I was to check in for my stay — and the message read “you’re trip has been canceled. Sorry for the inconvenience.”

We have a rental cabin - and had 2 guests show up after multiple messages through VRBO/Homeaway - acknowledging they completely understood all the house and pet rules. However, when they checked in, they completely ignored MANY of the house rules, and we have video of it. As a host, I called VRBO Host Support immediately - and they canceled these guests immediately - and video still running, the guests cussing myself out, also had a firearm - and destroyed our sign on the way out. The next part is where VRBO/Homeaway FAILS MISERABLY TO ITS HOSTS - about 2 weeks after this encounter - the canceled guest - filed what is called a "Chargeback" - or a "Stop payment" is an easier term - on VRBO - which therefore turned into a 6 week battle between VRBO and the guest's bank - and as HOSTS - WE WON! -

Was going to Forks Washington. Mom had a medical emergency. Admitted to hospital. Not able to stay in Forks as planned. Host would not cancel the reservation, or reschedule (which was requested). VRBO live agent suggested I contact a lawyer to 'address the host's behavior'. I have friends in forks that know the owner of the house; they were disgusted.