Vrbo Reviews

Had to cancel a Miami, Fl stay because of a cruise having been cancelled. The owners of the property were prompt with a refund; however, VRBO charge $601 and then gave credit only to post the charge again. When I questioned the action through the property owners, the explanation was that VRBO accounting would take care of the inappropriate charge. When enough time passed without a refund, I filed a dispute of the charge with the credit card company. That stopped the payment. Then I was asked by the property owners to withdraw the dispute and the refund would be forth coming. Silly me; I agreed. Long story short, VRBO still has my $601. I’ll continue to try and get my money but will not be so quick to be cooperative in the future. If I had allowed the dispute of the charge go as intended, I would have my money.

See my complaint and the answer below. HOSTS ARE ALLOWED TO LIE!!! I am deeply disturbed. My wife booked a place Property #390110 Reservation ID ** Eunice ** Months in advance. BEFORE PAYING SHE ASKED if her deposit could be refunded as policy said it could not. My wife was told straight up- YES, she could get a refund. As we had more people decide to join us, we needed a larger place, so canceled a few days later. This was six months advance notice. She was first told she would get a refund as promised, Refund details Payment refund: $1,437.11, then no-she would not. She spoke to your reps, then yes a refund would be issued, but then no. Finally, again yes, but just recently NO-relying on the policy.

If you are a homeowner stay away from this company. 30 days passed and I still didn't get paid for my rental. Called customer service and no help at all. Just told me my payment was delayed but no explanation why. No supervisor on duty. Pretty much no help. I'm glad I canceled my account. I called the guests that by the way left me a very nice review and they told me VRBO collected the payment from them back in August. I will have to file a claim with BBB to get my money.

I have spent more than $1,000 on a vacation rental and it is horrible. It is probably my last visit to my son’s home because my husband and I are becoming frail. There was no information in this house about anything. No information about connecting to the internet or information on how the Home operates. The house is nicely furnished but the home itself is like a giant echo chamber. They have a large flat screen tv which we can’t watch because it doesn’t have a sound bar and the echoing makes it impossible to hear the dialog, The man came today to supposedly fix it but nothing has changed.

They took my money, and offered no service. I went on a trip to Thailand, and every property was a failure. They never once sent me access information. I could not use any of my properties, at all. They basically stole money from me, and refuse to refund it. This is completely criminal activity. I had to book new hotels, in every instance. They never contacted the owners, or if they did, the owners did not reply to me. I had no phone number access. This was a terrible, horrible, experience. Thieves!!!!

As I live in Phoenix, Arizona and my pregnant daughter (due January 3, 2022) and her family live in Milwaukee, WI, I reserved the unit in question on October 30, 2021 (for 31 days from December 15, 2021 to January 15, 2022) and on that day was charged $268 and then on November 1, I was charged the rest of the price…2796.53. Nowhere in the tiny amount of information I got was there ANYTHING about having to also set up parking, or that there was no free parking included. I got a notice that the day before my arrival I would get the information I needed regarding check-in: i.e. address and how to access lock box. The day before checking in, I got a text at 5:01 p.m. saying the unit was cleaned and ready for my stay. At noon the day of check-in, I got a text that had a link with check-in instructions for check-in any time after 3:00 p.m.

I am not happy will this company. It has been many months and no response from them on my vacation in Sandestin beach Florida. My room was flooded with water and I tried to resolve the situation and have not heard back from anyone.

Wow. I learned a hard lesson with this one. VRBO does not verify the properties listed on their site are legitimate. Rented a property and tried to get a hold the property owner several times to no avail. VRBO said not to worry and that the owner would contact me 5 days prior to check-in to give me the check-in information and other details.

VRBO posted photos of another staged unit, and or photos of the unit with previous owners and furnishing. This condo was so gross, 2nd hand cheap furniture, weird framed photos of Barbie and Ken Dolls on the beach in every room. A filthy, stained area rug in front of an equally dingy sofa. Outlets without plates covering the sockets, noisy old appliances. Someone placed a smaller lumpy mattress on an oversized bedframe, making it a hazard to get in and out of. There's a plastic plant plate glued to the bedroom ceiling to catch rain.

VRBO had allowed a host to verbally and financially abuse me. A host charged me over 600$ in damages we proved we did not do. I went to customer service explained my side of the story, to only find out 2 weeks later by a automated email explaining that VRBO will no refund me for being wrongly charged by the host. I called customer service at vrbo to have an explanation to why I still had to pay for damages I did not do. Every time I called, an employee would hang up after opening my file because they did not have an explanation for me. Very terrible experience. I would not recommend VRBO for your next rental experience. They do not care about their customers. Simply awful.

The VRBO business model should be investigated by the government and consumers should think very hard about ever using this service. They have listings on their website but they have disclaim any responsibility for accuracy or availability. Not do they have any minimum standards for hosts’ behavior towards customers. The other reviews posted here delineate the results of their business standards.

Phone line totally unreachable. Can't get hold of any customer services. The Website keeps resetting my settings, so it keeps turning on my instant bookings. BE CAREFUL!! And check your settings regularly!

I booked a vacation rental for November 19th and received no check in information from the owner on check-in. VRBO couldn't reach the owner and was told my payment would be refunded, after a lengthy review VRBO received messages from the owner stating I cancelled; these messages were completely fraudulent. VRBO DID NOTHING but tell me to contact the owner for my money back, this owner never replied once to me other than doctor a fake conversation. VRBO to this day is still advertising this property and has since posted a review from another consumer that dealt with the exact same situation. THIS COMPANY IS CONTINUING TO MAKE A PROFIT with facts that the homeowner isn't providing check-in information. DO NOT USE VRBO.

Booked a condo through VRBO. $99 fee; wasn’t expecting that. Next thing I know, am being contacted by Holiday Real Estate of Ocean City, MD. They posted the ad through VRBO. Charged me $303.59 for initial payment. Agreement said refund if cancellation by 7/2022. Had to cancel; done 12/6/21. I now have a 15% fee and administrative fees to pay in the amount of $201.61; I will only get $101.98 out of my $303.59. So I am losing 2/3 or 66.4% of my downpayment. Breakdown: 15% is 45.54. Admin fees: 156.07.

I took my family On a vacation for Thanksgiving in Miami FL. Rented a home from VRBO for 4 days. When I arrived the code to get into the home didn't work. My family stood outside for an 1 hr. After complaining to VRBO I was hung up on numerous times. No hot water or TVs.

When you decide to rent a property on VRBO they ask for a "deposit" to hold the reservation. They do not tell you that you have to pay VRBO a fee for using their site of 10% of what you are paying for the rental. This DECEPTION. Most people would not use this site if they knew this. They do NOT disclose this information upfront.

VRBO and VRBO's customer service is the worse service I have ever dealt with. VRBO did not show the full details to the customer (we have a business on the first floor. We put it in great detail on the owners site). The customer never received that information. I called to get the customer reimbursed and they insisted that it was my fault. I spoke with 3 different people and none of them would help. All they needed to do was give the clients $100 credit and the clients would be fine. But they could care less about their customer. I will be deleting my account and sticking with Air BNB.

VRBO.com canceled our reservation twice, two different properties a day before. After the reservation our credit cards were canceled due to fraud. We believe the reservation took our information to later shop with our credit card information.

Horrible and Depressing experience with VRBO..We booked a property - reservation **. I got the confirmation as well, but after a while they asked me to modify the reservation to dates they suggested, but when I disagreed as it was a confirmed reservation, they cancelled it even though I did not authorize it.

My VRBO was canceled at the same time I was supposed to check in because the people before me were diagnosed with Covid. VRBO said they would give my family a hotel to stay in for the night. When we had a chance to check the hotel, it did not compare to our VRBO booking. It was very sketchy and we did not feel comfortable staying there. Alex the manager just kept saying he was sorry but did nothing. I was in the call for an hour and 45 minutes. It was a complete nightmare.

VRBO is refusing to issue a full refund for the rental of a derelict property in which we were not able to spend one night there because of the health hazards. Significant blood stains as well as human and dog hair were present on the linens and mattresses. The owner, Ty **, said that the dog hair was from our dog but our dog is a Maltipoo and does not shed. The photos shown in the VRBO website are a misleading representation of the property. Although VRBO is the listing agent, the company accepted our money and should refund the +200$ due to the misrepresentation of the property that they represented. VRBO is attempting to charge cleaning and service fees when the property was nowhere cleanout presentable upon our arrival. We overlooked many shortcomings of the property but the bloods stained cut or holiday short. The photos were bogus for the same linens shown when the property was first listed (CERCA 2014) are still there in 2021.

Absolutely horrible customer service. They had a listing up from scam owners and kept telling us they’d contact them to contact us. Tell us the owner will call in the morning after contacting customer service 4 times prior, never called, customer service then tells us, "Call when you are out front." Do so, 6th call, they tell us they will call the manager AGAIN! Meanwhile the window of the actual building says it’s owned by a completely different person, and has been FOR A YEAR. VRBO only employees non English speaking CS reps so we continue telling the same story over and over again as we get transferred from one inept CS rep to the next. STAY AWAY from this horrid company. We and the people we are with will never ever use VRBO again. Use Airbnb or an actual hotel because VRBO is horrendous and provide awful support/care for their customers.

NEVER rent from anyone on Vrbo who has a no refund policy. You can agree to charges, but then they can add charges after you have received a confirmation on the initial agreement. If you refuse to pay subsequent funds, they can legally keep the entire rental cost should you refuse to pay extra or chose to cancel. This is extortion and a complete scam. What was meant to be a quick and fun getaway to view a prospective college for my child, ended up being a cost of $776.30, being billed an extra $180 in fees which I refused to pay, then was made to believe I could cancel the reservation for a refund. Once I cancelled, the property owner said she would refund my money only if someone else rented the place for the weekend.

I made a reservation to stay a month in Toronto. Six weeks later, the host canceled, stating that the dates were not available. Then, he relisted the same home for a higher amount. VRBO protected the host and would not allow me to leave a negative review because they only allow reviews to be left after staying at a place. My emails to VRBO have been ignored. I'll never book with them again because I don't want to risk the host canceling on me.

We booked a cottage through VRBO. When we arrived at cottage in DEXTER NY, it was definitely NOT what we expected. Front door was not easily opened.. Ceiling falling down. Spider webs everywhere. Hole in bedroom wall by bed. Bathhouse was atrocious! It smelled like the sewer had backed up. I couldn't stay at a place like that. Supposed to be private beach, but doesn't mention the beach is across the street. Cottage is literally nothing but a glorified shed. Host said he'd refund our money. After waiting 2 weeks, he still did not. I contacted him again and he said he was "considering it". I contacted VRBO and they were even less helpful. They said it is up to the host. Knowing the situation why would you want to be associated with such a host/property? Very disappointed. I WILL NOT BE BOOKING THROUGH VRBO AGAIN.

VRBO does not have a scammer filter, so as a host I have gotten a dozen scam requests ( they say will pay me directly from their corporate office by check) to the only real guest who actually registered with the VRBO website. VRBO allows anyone, with no registration to get through and harass the hosts. It is a lot of work to set up the site and answer requests. I have taken my site down. I use Airbnb now and my own website exclusively. It's not worth the hassle. They need to get their customer service together for their host vendors.

Rented a Disneyland condo through VRBO with a company called Funtierland. Our initial payment was taken. Then Funtierland sent a “Guest Registration” where we were asked to agree to allow Funtierland to shift our reservation dates one or two days to help them create a three day gap they could book to comply with an Anaheim ordinance. Alternately, we would be able to pay an undisclosed “gap fee” to keep our reservation where it is. Or, if we couldn’t agree, they could cancel. And this might happen at any time. We obviously could not agree, with plane and park reservations having already been made and paid for.

I do NOT recommend this company. One of their property owners ghosted me during the pandemic and kept my $ for a property I paid to rent. VRBO claims they couldn't force them to refund or communicate with me and continues to list their property. When I tried to leave a negative review for the property we rented, I was told I couldn't because I hadn't stayed in the rental. Unfortunate for VRBO because we travel a lot but will never use them again.

VRBO, home of fraudsters. If you are thinking of hosting or being a guest through this platform, please spend the next 5 minutes reading about my experience. Earlier this month I had the worst booking experience in my entire life with a platform I have been part of and I helped grow during the last 3 years. I and my partner found a cosy place in Romania to spend a long weekend in October. Unfortunately, due to the covid situation, it was not possible and, unlucky for me, the time to cancel the reservation and get a full refund had passed by literally 24 hours.

Our first time booking a vacation online. We chose VRBO. We selected a small cottage property and saw it had zero bookings and was wide open so we booked a 2 week stay with just 6 days' notice and we paid over $2K in full. However, one of us became very sick with Covid. We reached out to the host & VRBO that, due to this illness, aka extenuating circumstances, we were forced to cancel our trip. The host refused to cancel our trip dates and unblock them so that another traveler could book those dates. The host refused communication with us or any attempt to refund the "refundable fees" such as cleaning fees, etc.

I booked a stay for labor day weekend in Chicago. The host cancelled on us last minute. VRBO did very little to assist in finding another comparable stay. They pushed properties that were double the price and did not offer any financial assistance. I called their customer support, sent emails, sent messages on Twitter. After multiples of these communications, they finally said that I qualified for their financial assistance reimbursement. I booked a trip that the price difference would be covered. I am now 2 months after the trip trying to get my reimbursement from VRBO and it has proven to be extremely difficult and they're not helpful. I will never be using VRBO again. I have put probably 40+ hours into communication with them, and I am not sure I am going to receive the reimbursement.

My VRBO host did not respond. VRBO customer service promised me a hotel and a different VRBO but never got back to me. They left me stranded in the middle of DC with a pregnant wife and a dead phone while paying over $600 for a hotel on a teacher's budget. I spent over 90 minutes on the phone with them, but never got my hotel. Terrible experience.

I rented a Vrbo in Woodfin Asheville. My son visited the site and said not a good area for me to stay in. I cancelled a month in advance and they kept half of my money. The last trip to Asheville different Vrbo. Weird host lived downstairs, no lock between his house and rental no tv. Well stocked kitchen, smelly couch. Reviews on vrbo are no accurate. Will not use vrbo in future

I made a reservation that was cancelled by the host 5 mins later. Apparently, there was a glitch in the VRBO system and my credit card was charged with the full amount of the reservation. There was no way for me to cancel the reservation anymore and I called VRBO twice. The first time, I was told my case will be referred to another department.

Owners canceled our reservation. They sold the property with no warning. You must book early for Christmas. Two months before our vacation, we have nowhere to go because there's nothing left in our price range and area. I got a refund, but a lot of good that does me now. I can't book another. This is the second time a property I rented has been sold and my vacation canceled. Luckily, the first time, the new owners honored my rental agreement. No luck this time. VRBO needs to make owners honor their contracts with renters. We need guarantees.

Rubbish.Rubbish, Rubbish, Rubbish. They only want money. They do not have any customer service. Time and time again they have failed. Disgraceful. DO NOT ADVERTISE WITH THIS SITE AND DO NOT BOOK EITHER...

I've stayed at Vrbo places before. As long as you are lucky and have no issues you are fine. Otherwise, you are on your own. They actually told us this. We spent almost $5,000 on a beach unit in NJ with my 80 yo mom to attend my nephew's wedding. The post for the unit was misguiding. It is a house. The upstairs is beautiful and the basement should be gutted. Unfortunately, the reviews are for both and are together. It is clear the upstairs unit is rented to friends and family who write great reviews. It does not appear that you can rent that unit through vrbo. The basement unit is what is actually rented out. It was scary to stay there especially during covid. The place had not been cleaned for months. Recycling from previous renter was still in the trash and juel containers, etc. Were under the beds. Sticky stuff on table cloths, bathroom, etc.

In Aug 2021, my friends and I booked a trip to Austin Tx for a birthday and to also attend A Circuit of the Americas event the weekend of October 22nd, 2021. We bought tickets for the event as well as airfare after we secured our housing On Aug 16, 2021 through VRBO. Around Sept 10th, the property owner contacted us and canceled our reservation after the full amount was already paid for the property; They said that the rental had been booked since May 2021 from another site. We called customer service immediately and although they refunded our money- we were left without housing for the event. Everything was booked, way too expensive and/or didn't fit our group size or needs. I contacted Better Business Bureau and the only thing Vrbo had to say was that it was on the property owner and not them.

In early July, I reserved a condo for a trip in October. That reservation was confirmed and full payment was received. Less than 2 weeks before my departure, I received an email message from the owner/host, Sandra **, telling me that the condo was no longer available. Of course, we have family and friends who have already reserved units in that same condo. When I called VRBO to complain, they were very sympathetic and quick to offer help. A short time later, they sent out a very confusing and poorly written message telling me what I had to do. Their help was having me start over, finding another condo, making a second payment, and then sending in paperwork and proof. While this was no fault of my own, I bear the extra burden of finding something. I'm still waiting for a second reply from them. I say shame on the owner and shame on VRBO.

Have been a VRBO client as a vacation property owner for 20 years. Had a guest stay this year who had paid for his August 30 stay in full in mid June. VRBO had full payment on the 15th of June. Due to CoVid the guest thought they may have to change their dates. They booked more dates in 2022 and cancelled their 2021 booking. For some reason, without my being aware, they automatically applied the guest's funds to the next year. The guest ended up staying this year and cancelled next year's stay.

I booked a rental in Marblehead, MA on July 4. That evening of July 4th the owner cancelled my reservation and then raised the nightly price of the rental. I rebooked and received my reservation. A week before my reservation I received a message from the property owner telling me that there was glitch in VRBO's system and they undercharged me and that if I do not pay the remaining balance by the end of that night they would cancel my reservation. I replied that vrbo should be the ones to pay for the remaining balance.

We rented (and paid) for a 2 bedroom apartment in Marina Del Rey, CA. 24 hours prior to check in, the management called and cancelled on us because supposedly the property had a problem and they could not fix it in time, they just basically said they could not accommodate us and would give us a refund. But this was only 24 hours before, so I was horrified, I called VRBO immediately and let them know what had happened. I was on the phone for a few hours that evening, they were supposed to contact us with options but hours went by and nothing. Needless to say, the stress level was going up, a bad night, waking up a few times to see if someone had contacted me via email.

I booked a house two months ago through VRBO to bring my son to a Green Bay game. Less than a week before game I still had not heard from owner and got nervous. They told me don't worry. Day before same thing. Day of still nothing and instead of canceling reservation and booking me somewhere else they said I had to wait till 4 o'clock local time to consider doing anything. Here I am flying half way across country with no place to stay on the phone with these morons for an hour between layover. Just as I am getting on plane they book me for Friday night only and I am staying through Monday which Saturday and Sunday night are ridiculous to book Packer weekend.

Do yourself a favor! Do not even consider Vrbo, my son and I went over the weekend to Cabo and we made the reservation almost a month ahead. When we arrived, there was no reservation. When I had a confirmation on a email and proof of payment, we were in a place we don’t know and no hotel or a place to stay, we spend 3 hours on the phone with almost no phone reception. Customer service did nothing for me. In fact, they thought I was lying. They did nothing to help me, so sad. The host almost got away with my money. I had to fight with my credit card company for my money back.

We had prepaid reservations for a vacation rental at South Lake Tahoe. The Calder fire made staying at the rental an impossibility. We were worried about conditions in the area so called on three separate occasions to check the status of our reservations. We were assured that conditions were still safe, but more important, a FULL refund would be given if the fire made our vacation hazardous. We received a refund of $872.25 from a total payment of over $1400, proving that neither fire, smoke, closed roads, and life-threatening conditions will keep VRBO from taking your unearned money.

We had a problem with our reservation and VRBO did not help us at all, just take your money and if you have a problem they do not help you, they always told us that we had to contact the owner of the property and I would tell them but if we made the reservation with you not with the owner of the property but they did not mind helping us.

Vacationers beware! Many VRBO owners place very strict cancellation dates on their rentals. The closer you book to their "high-demand" dates and cancel, the less refund that you will receive. Recently, I booked a VRBO in Ocean Beach, San Diego with C.S, but misunderstood his refund policy, Even though I booked and cancelled his home within 20 minutes Mr. CS refused to refund my full amount. I am on the hook for over 500.00 for a rental that I didn't even get to use. Moreover, VRBO will not help in situations like this.

My family and I booked reservations through VRBO to stay at this property called the pool house in Boulevard Heights, Hollywood, Florida, the hostname is Limo. I had spoken with the host prior to my booking to verify if it would be ok to check-in at midnight without any charge. The host stated that it was ok however the night we got in I sent the message just to confirm everything was ok. I then get a message stating that I had to pay $499. As I was going back and forth they decided to take $100 off the $499 which I had no choice or we would have not had a place to stay.

Customer support is literally useless. They list unsafe properties and do not help you when you’re scrambling to find alternate accommodations. Our property was burglarized by people that knew the door code as there was no break and entering signs. The host has been practically unresponsive and VRBO told us they weren’t responsible. Conveniently the host removed the property and all their information. We had to spend hundreds of dollars on alternate accommodations to feel safe again. VRBO refuses to help us with this cost as when I called them at 3 am scrambling to find my things, they didn’t answer the phone. So that was my fault of course. This platform allows for scams to run rampant and they take zero responsibility for it. A sad excuse for a company that claims to enable “Book with Confidence”. Save your money - wouldn’t recommend them to anyone.

Owners may want to be aware that when we tried to book a reservation online we received an error message that additional insurance was required, even though we had selected and agreed to pay for said additional insurance, and ultimately were unable to book a reservation. We also got a notice from our credit card of pending charges for the reservations (we attempted to book twice in case it was user error). Contacted VRBO, and all they told us was that we should contact our bank to cancel the charges because after their review they did not find any pending reservation. They never gave us an option to actually book the reservation. Too bad, because we really wanted to stay at the place, now we are looking someplace else. Too much of a hassle to book via VRBO.

Vick ** and VRBO are unethical. I booked a NON-SMOKING unit for the month of August (https://www.vrbo.com/1766011?adultsCount=2&childrenCount=2&noDates=true&unitId=2327518) and when we showed up it was SMOKE-FILLED. There was smoke streaks on the ceilings from recirculating through the vents, smoke-stained smoke-detectors, and even a condo board member who wrote a note on our behalf acknowledging the stench. We left immediately. Contacted Vick ** the owner to get some assistance and he was unhelpful, said he was in Chicago so he couldn't take care of anything. We needed to get our kids settled so we checked into a hotel to figure out what to do next.

Do yourself a big favor and stay away from these on-line crooks. Be aware that just by clicking on to reserve a property, you are out $267.00. No refunds. In calling customer service, you are connected to someone who could care less. They won't allow you to speak to a supervisor either. In addition to VRBO's outrageous fee, you are stuck for a full 5% total of the booking to the property. In my case over $400. If Covid closes the property down--Tough luck for you. This company should be investigated by the Feds as a predatory venture. THEY ARE CROOKS.

I was coming to New Orleans for a meeting with clients on some potential work and the work would require me to have a furnished apartment as I would be there for one to two years. VRBO failed to honor the agreement in providing we with the rental I thought I was going to be staying. I was hoping to get an idea of the types and conditions of the properties. I contacted VRBO "Customer Service", let's say they ain't got one. They were rude, basically telling me there was nothing they could do. I asked for a supervisor, and was told they couldn't transfer me, they were too busy to take my call!

VRBO is by far the worst rental website for customers. They don’t have the renter's back and when the property has issues, they take the owner's back. In our case, the property didn’t have hot water. We rented it for 1.5 month in Playa Del Carmen. We complained for 10 days. The property management company who posted the ad, sent 4 technicians to fix the boiler and it wasn’t fixed. After all the trouble we went through, we called VRBO to ask for cancellation and refund. The customer service told us that hot water was not listed as part of the amenities!! Where in the world hot water is an add on amenity????

The property booked at 147 Wildwood unit 417, Pagosa Springs, Colorado was not ready for the rental market.

The fact that the most common rating for VRBO is just 1 star really does speak volumes. I wish I had seen reviews like this prior to ever working with them. While I'm sure there are times when business is smooth and problem-free, the issue is that when there are problems, they have no idea what they're doing. One of the problems is that it seems that the company is run outside of the US and because of this, they aren't quite up to the same standards as a normal professional American company, and because of this, they don't seem to uphold the same values and business ethics that we in the US come to expect from a professional business/company.

We enjoyed a wonderful stay in May cottage, Duns, to celebrate a family wedding. However we were charged an excessive cleaning fee for not stripping the beds and using the grill and oven. I have since challenged the fee with the owner as I would have anticipated routine cleaning between rents to cover these elements but have not had any response. It’s a real shame as the cottage was lovely and I am left feeling very disappointed that the fee was excessive with no explanation of how it can be justified. Be aware that the Terms allow £100 to be taken from your credit card without discussion.

Had a nice stay on a property rented through VRBO - issue didn't happen until I checked out and requested a receipt of payment. Both the company and homeowner refused to provide receipt of payment. VRBO became very upset and RUDE during telephone call citing it is not the company's job to provide receipts! What kind of company refuses to provide receipts!? Never again...

Always get travel insurance... VRBO will not protect you against VRBO renters. I think VRBO should intervene when needed to protect consumers from renters on THEIR app. I rented a cottage in Florida (link at bottom) for September 12-19, 2021. We added VRBO travel insurance since we were traveling during Hurricane season, not for COVID purposes. COVID hit our house early September so we had to cancel as our symptoms and/or our quarantine wouldn't end before our trip.

As a property owner, I hope that you will not choose VRBO to list your home. I have been so unhappy with my experiences, and mainly because the company does not value its customers, the home owners who bring them so much business. As a homeowner, I have had to call VRBO customer service for many different issues, as you can imagine.

We booked a reservation at this property in Charleston (https://www.vrbo.com/1596285) for four days, with a deposit for a large group. Two months after we booked it they canceled our reservation and told us they were transitioning to weekly minimum’s. Who does that? This VRBO site doesn’t allow you to leave a review if you haven’t stayed there. It gives owners complete exoneration to cancel reservations - complete **.

Just a fair warning to anyone who is thinking about renting a property with AirBNB / VRBO / HomeAway / Short Term Rental Discussion. Don't. They are scammers and the reviews online show that for sure. I rented a 2 br 2 ba place in August and when I showed up for said rental it was only one room available shared with other tenants and a large dog and then said room was not even prepared for guests-no sheets, pillows, blankets, curtains or towels. So I cancelled my reservation based on this as I got there. I got acknowledgment from the owner via text and on the vrbo inbox that the place wasn't ready and he apologized but that's it. No refund approved because I cancelled after the 7 days prior to arrival. I have been back and forth with vrbo for a month to settle this and all they can say is "sorry nothing we can do". Don't use them if you can at all avoid them

Absolutely useless. Booked a lovely looking cottage in Wales, however when we arrived, we realised the place was very different from the photos used to advertise it. I put this to the host, who promptly told us to ** OFF! I submitted all photographic evidence via email to VRBO, I rang them 4 times, but they have not even acknowledged my email. They WILL NOT help you, VRBO stands for: vacation rental by owner. VRBO basically allow you to post whatever you like on your advert and they will put it on their site for a fee. End of. As a traveler, you have to sort out everything on your own, even if you've been scammed, VRBO WON'T HELP YOU. AVOID BOOKING THROUGH THEM OR, BOOK AT YOUR OWN RISK...

I booked a reservation through VRBO in April 2021, for a stay at Champions Gate in November. In August, the property owners notified me that they were cancelling the reservation and refunding my money. The property was immediately relisted on VRBO at a significantly higher rate, and I had to search for a new rental with less than 3 months to go. Can’t believe they are allowed to do that.

This is a summary review of our experience. We requested to directly engage the owner of the property so that we could constructively and respectfully discuss our concerns and experience. The owner never responded. The primary health and safety issues include:

VRBO - PROPERTY OWNER FRAUDULENTLY REPRESENTED PROPERTY - VRBO DID NOTHING (DO NOT RENT Property # 1025785 - Martha's Vineyard/Chappaquiddick Island): VRBO will not help you in a dispute with owner. Our property owner advertised a 6 bedroom, fully air conditioned property - when we arrived an entire floor did not have AC; including 2 bedrooms - it was +85 degrees with a 95 degree heat index. Other than the 2 non-functional rooms - we had a list of 14 items that were broken or bedding which had blood stains, broken doors, non-functional egress windows in a bedroom (fire hazard), nonfunctional external door locks, broken refrigerator..etc.

I used Vrbo to rent a property for my family and kids in Bermuda for 2 weeks at $350+/night. Upon arrival, I noticed several dead roaches/palmetto bugs in the unit and cleaned them up. Later that evening, I noticed a live roach/palmetto bug in the bathroom that quickly scurried behind the mirror when I went to squish it. After 2 days at our rental, we continued to see live roaches/palmetto bugs throughout the condo - in living, eating, sleeping and bathroom areas.

We had our host cancel on us for no reason 2 days before our vacation. Their re-booking team, they were super helpful at the beginning but when you've submitted all your paperwork to receive a refund they went radio silent. I've called multiple times, no real answers given to when we should receive our refund. I've requested a supervisor to call me back and I've still not heard anything back. Absolutely disappointing and want others to know to not have to deal with what we've had to deal with the last month.... Awful!!!

VRBO is a company that allows the owners to cancel your reservation a day before checking in, Plus the customer service is awful, it will take days before you to get a refund and days before they help you find another place to stay,

Stay away from using VRBO. Use a site that does not allow owner to rent directly to you. VRBO does not assist you if you use them to rent then have problems or if the property is not as listed. Being that you have to pay before you can even rent, the owners can false advertise then refuse to refund you anything. I rented a house in SC using VRBO. The property was completely false advertised and we had numerous problems while there. The owner refused to assist and then after I posted a negative review, VRBO removed it and said the owner accused me of lying. So the owner can continue ripping people off and vrbo will do nothing to assist and then will remove your negative review if you post. The owners know this, so they just keep doing the same thing to renter after renter. Use another trusted site to rent. Vrbo is the worst site I have ever used to book a vacation on. Never again!!!!

We have been owners of a high-end lake home vacation rental. We paid for the VRBO service and have achieved "Premium" status. None of that makes a difference. We can only speak with first-line customer service who can only do limited things. For any help with technical or more complex issues, they must create a case and the owner needs to wait to be communicated with via email. They will not call you, no member of management will reach out, they will not apologize for taking an inordinate amount of time to fix issues nor will they apologize if the error was theirs.

My reservation was cancelled as the date approached because they got an offer for a longer reservation. VRBO told me this was allowed within their policy. Be warned - your trip can be cancelled up until you check in if the owner has a better offer come along. And VRBO doesn't care - the rep literally told me this was allowed and there is nothing that can be done.

We booked a cabin in Tahoe last year through VRBO. The company that managed the property, Turnkey, cancelled our reservation. Turnkey and VRBO refused to refund our money even though they cancelled the reservation. These two companies are criminal!!!

My wife sent me a property to book in Costa Rica. For three nights the property is $965 for a 3/2 condo. Not bad. However, there are $480 in host fees, service fee, and taxes. Pass. The website with the listing info has a number that is unallocated. Their website has a customer service number that is 24/7. Call the number and you get a message that their office is closed. That is not 24/7. I think I'll use a hotel, thank you.

We reserved a property in Lake Tahoe. The air quality is unsafe, and evacuations are possible because the fire is less than 20 miles away. When we asked VRBO to help with our refund, they told us that all they were was a place to advertise their properties. So since something out of our control happens, we are out $3,000., and no one is responsible. Don’t use this site!

Please understand that my concerns have nothing to do with properties but rather corporate policies. Rather than paying "insurance" my wife and I paid a damage deposit of $3,500 four months ago for a unit we used in early August. The homeowner reviewed us, as renters, giving us a score of 5 of 5 on every issue and told us one day after we left that they released the damage deposit 11 days ago. My contract with the owner said they had 7 days to refund.

I rented a apt with VRBO in Norfolk, Virginia. Paid in advance $825. I showed up and Place was filthy and uninhabitable. I called VRBO and they asked me to send them photos and videos which I did. They told me to cancel through the app and Owner would be in contact with me. Two days later they told me it wasn’t their problem and that only owner could refund. This was a lie. Owner would not return calls or emails. I lost $825.00.

Is not as it appears on website. Dirty, old and rundown. Gated parking lot....flooded. No one was contacted regarding the situation. ****Unit 105. Dirty, musty..which they tried to hide with a strong air freshener. old worn linens, coffee maker leaked. Reached out to owners..a joke! Do not stay - awful experience!

I would love to be writing a positive review about this property, because the pictures looked gorgeous. Instead I am writing a negative review based on the conduct of the hosts. 30 days prior to our arrival the host cancels our booking and just sends a refund notice with a generic message that canceling because a family member is immuno-compromised and scared of Covid. The last time I checked this was a rental for an entire home and the family would not be there at the house. The hosts did not offer a lump sum for incidentals or inconvenience, or anything of the sort. However, if we would have been the ones to cancel 30 days prior we would have had to pay them 1/2 the price of the full stay (over $2,000) for their inconvenience, but because they (the hosts) cancel they do not believe they owe us anything.

Rented a house in Catalonia. Canceled by owner (at his will), partially refunded. Does not take care of total refund and the same house is again for rental on website. Worst renting experience ever. Support are nice, say I'm right, but they keep the money anyway!

I am an Expedia Gold Member and always try to book with Expedia. I booked a room in Tbilisi, GE through the Expedia app for 4 nights only to find out it was a VRBO listing after reserving & paying. I was sent a VRBO link and it said access instructions would be provided closer to time. I booked the room 1 week prior to my stay. When I arrived at check in time, I had no access instructions. I tried to message the property owner 3x and was unsuccessful. I called the property owner and was told I shouldn’t have been able to book the room and it was unavailable. I called VRBO customer support and talked to them for 1 hour before they booked me in a hotel room for one night. I asked to be booked for 4 nights since that was the length of my stay and they told me no. I had the choice of booking my own hotel for the following 3 night and being reimbursed later or they could find me another VRBO property tomorrow.

Although we love Sandbridge Island and the location of the house we stayed in (Spinnaker), we were extremely disappointed in the house itself and in Vrbo and Beach Pro Realty. After 15 years of renting homes at both Standbridge and OBX, I was not ready for the home that was rented to us through Vrbo and Beach Pro Realty, This home was $14,000 for the week, so upon arrival we expected it to be very nice. Unfortunately we were mistaken. We had to have 5 different contractor interruptions to our vacation to fix immediate issues such as a soaking wet carpet in one of the master bedrooms, which required the lifting of the carpet, cutting out the pad, then an industrial fan blowing for 3 days and then the replacement of the pad.

Vrbo is a money maker and, while it is nice to get an idea of what is available or book last minute as the only option, do not count on them for assistance with the condo you rent. The owner is refusing to contact us regarding the air conditioning going out during our stay and having to stay up until 4am (while cooling out littles off) for the repairman. The owner will not respond to us regarding this incident. The condo was in disarray, dirty, and unsafe. None of which is able to be addressed through Vrbo, who we booked through. Their job is to provide you info on what's available, book it and take an almost $200 cut to do so. Nothing beyond that. Big Fish Rentals are available through Vrbo and concerningly not in order.

Booked a stay via Vrbo. Huge mistake. Host never even responded to us so we had no idea how to get into the apartment, and had to book another place on AirBNB in the end. Never got a refund, and good luck getting any customer support from Vrbo. Save yourself the time, energy and money and just Airbnb (which does offer support).

We rented a beautiful waterfront home in Exuma for 7 days and 4 of our family members ended up not be able to go due to Covid. The owner refunded us $980 on July 29th through VRBO and after 5 calls to them we still have not had the $$ refunded to our AMEX. Every online person, most in overseas countries all stated the same, that they would place a case number and take the problem 1 step up as a priority. VRBO is extremely quick in taking your money when you pay, it actually takes seconds but they definitely play with their credit/refund to you. BE CAREFUL ...I will start using Expedia from now on as they are more efficient and caring about their customers needs. I guess becoming a monster in their industry has made VRBO selfish and a bully.

I had some guests that stayed recently and brought extra people along that I caught and asked for payment for. Same guests had one of their party urinate in my backyard. It's on my backyard camera and my neighbor complained. Then the guest checked out and housekeeping came to clean the house. My guest bathroom toilet seat was broken beyond repair, housekeeper said somebody would have had to have stood on it or jumped on it to cause that kind of damage. So I exercise the option to deduct part of the damage deposit from the guest.

I booked a cottage for a long weekend through VRBO and the booking was accepted by the property owner. Two days later the property owner cancelled the booking without any explanation. There was nothing else similar available through VRBO. Luckily we found another rental through a different site. The owner should not have been able to do that without a good reason.

We own three beautiful old but renovated farmhouses in the Loire Valley in France with 5 acres of exotic landscaped gardens and very large pool area with heated pool plus second pool, we allowed VRBO to book them for us this year and they promised to pay us on client arrival, their clients have paid them, arrived, had a great holiday, left and gave us 5 star reviews, but VRBO have not paid us a single cent for the 2021 season, phoned customer service about 30 times, put through to agents all over the world, very polite but useless, can do nothing, emails sent, emails received " looking into the problem" registered letter sent to head office returned, "unknown", now we have had to refuse all their booking requests for the rest of the year, after 30 very successful years VRBO have ruined us.

I had a reservation with Wyndham Inn in Newport, RI. I had the reservation for over a year. I was contacted by the property manager on July 12, 2021 saying they were cancelling my reservation, because they made an error on their part. There's festival weekend in town during the time of my reservation so I had to book a different property and paid three times higher price. While they did refund my money, they left me having to last minute find a hotel room and paid such a high price. We had a contract for a room in good faith and I believe they should pay the difference to me. They admit it was their error. According to hotel laws it is their obligation to find me and pay for alternate accommodations. However, VRBO did nothing to help me with my reservation and I still have not received the refund from VRBO. Stay away from this business. I would give them zero stars if I could.

My family and I reserved this home for a family reunion in South Lake Tahoe, CA. for August 12 through the 17 in March 2021. We made the final payment for the booking in June 2021. Unfortunately, for all concerned, California fires on at least two side of S. Lake Tahoe, created unsafe air quality conditions according to airnow.gov and CNN. Today, August 11th, the entire area is shrouded in thick smoke according to CNN. I emailed Maureen ** (the homeowner) on August 6th to explain the situation and then again in response to her email on August 7th. Below are her email responses to me.

We rented a condo in South Padre Island (Saida 1 room 205) from a VRBO "premier host" back in March and when we arrived the condo was a filthy mess. I swept the whole floor that was full of sand and dog hair. We then discovered a horrible smell that came from the living room area rug that smelled like wet dog and full of sand underneath. We rolled the rug up and put it in the utility closet. The curtains had stuff all over them and we found tissue in one of the pillowcases. The beds did not have fitted sheets so they kept moving and then we were laying on just the mattress pad that was nasty.

We had 3 very good VRBO rentals over the last year but the last one was a dump. The address is 96 Black Rock Knolls Dr. Highlands, NC 28712. Property # 1089244. We opened the door and was smacked in the face with the overbearing smell of mold/mustyness. The whole cabin stunk. They had a dehumidifier but they needed 10 more to do any good. They had 2 window AC units but who wants to hear them and the dehumidifier run all the time. We go to the mountains to open the windows and enjoy the fresh air not smell dankness and hear equipment run.

Vacation Home - Cavendish VT, property # 323696. Home is in a good location, close to amenities. It has charm, however, it is not well looked after which is a shame. The owner is responsive to text messages and calls. He is aware of the issues we experienced through text and photos and apologized for the problems. The fact that he is in NJ and is trying to coordinate cleaners and maintenance from a distance adds to the difficulties. The house has not had a decent thorough cleaning in some time. Upon arrival, we found the refrigerator had grime and blood stains on shelves, we needed to clean the fridge and freezer prior to using. The bathrooms had hair and soap scum in bath and showers. Muddy footprints in one shower area. One bath could not be used due to a faulty stopper, another bath had no plug. Bathmats were unclean, evident by dirt, hair, and perished backing underneath them. We needed to clean the bathrooms.

I accidentally booked the wrong dates. Within minutes of the error, the property owner said no problem. VRBO refused to refund me the full amount. It’s almost a month now and 3 long and frustrating calls later, they continue with these circular and impossible excuses, making me and the property owner jump through hoops that lead nowhere. Whatever happened to just treating people right? I will never do business with VRBO again.

I tried to book a house for a vacation, I contacted the host. She said the house wasn’t rentable and she did let him know the VRBO about it. I try to again book 2nd house. When I talk to the host, she mentioned the house was sold three years ago yet still in VRBO website. They took my money twice and then when I requested a refund they play you and send you from my department to department to not give your money back. They are the worst company I ever dealt with. Please book through some other website or book a hotel instead.

We rented our house through VRBO. The tenant came, took the keys, he stayed and stated he was paying using money from the insurance company b/c his house was in need of repair. American Express and VRBO took the side of the tenant and they are now taking the money back, despite the fact that we cannot go back in time and re-rent the house to someone else after the agreement was signed.

I booked a property in April 2021 to go on a trip to Hilton Head Island the first week in August. I Was in constant contact with the owner asking questions on the home and mailing sure it had certain amenities. VRBO took the first payment no problem of $3000 and said my reservation was secure so my family and I started to plan our beach trip. The second payment was due and I went to go make it and I couldn't make it and it said “the house is no longer available, pick a different property.” I called VRBO customer care and the woman said, "Oh that’s not a problem. It should clear up in 12 hours." I said, "Are you sure? Because I don’t want to lose the property." She assured me it would be fine. Then, a week went by and I still could not pay.

On 24 June I booked a property through VRBO for a stay in Orlando with Casiola Vacation Homes from 26 July - 9 August. When I arrived the property was filthy, sheets bloodied and soiled and I made a determination that I had to leave immediately for the health and wellbeing of my family especially since I had small children. I contacted VRBO immediately but they were not helpful. After several hours and as many calls on the phone I was told I had to contact the host myself as they could not issue a refund as the Host was a "premier host" and they had to process it themselves.

Rented a condo from a owner Mark ** July 24, 25 2021 at Northern Bay Resort in Wisconsin. He knew about the AC that did not work and never contacted us. We had a party of 10 people (family get together) and the temp outside was in the mid 90's both days. Inside the condo temp was in the 80's. He told us when I called him the compressor needs to be replaced and it would take 2 weeks to get parts. We asked for a refund for all of our inconvenience and he said no, because we stayed. We tried to book another place similar, everything was booked and he didn't care. Sleeping was impossible. The owner of the condo just said he is sorry too bad so sad. He told us not to open the windows either. I will not rent from that inconsiderate fool again.

This has been the worst experience of planning a trip through Vrbo with this owner. This was to be my first trip through Vrbo and with this owner. I had a death in the family around the time I was booked for the property. I contacted the owner to info him of this and to reschedule my booking dates. I was told that it would be fine and that I did not need any additional paper work as long as the he the owner agreed to the dates of rescheduling and those dates was available. I contacted the owner the next month to ask for dates in July. The owner told me the dates would be ok. So I contacted him again a couple of months before the dates I asked for as the rescheduled dates he told me he had someone else booked for those dates and basically told me I forfeit my money and he would have never agreed to me rescheduled. (Which I have messages from him on this that proves he did agree.)

Vrbo made things right with me, and although it was a very frustrating process, I’m grateful that they resolved for me. I am still waiting on a refund, but trust that will happen.

I booked a luxury condo in Macon Ga. Advised that check in was 7/15; I called the host after arriving at the home about 4:14pm to only find out they canceled the home. Due to a leak. Troubled because no thought to let me in my four other guest know. The homeowner gave them some ** stating safety reason. Ok so my next question is it’s the same booking now in a area with limited availability. The first night they placed us in the Redroof the condo had 3 room as two baths. So we were given 3 rooms. Ok. The next day I get a email saying pay with your c/c and we reimburse you. Still hasn’t happen. In fact they have attempted every option not to pay me my 1068.49.

My wife and I stayed in one of their condos. It was more like a repurposed hotel room. The couch was in poor condition and extremely uncomfortable. When we left the property owner contacted us and asked us why we used so many towels. She went on to say that we would not be refunded our deposit and on top of that would be charged an additional $15. We called the company and filed a complaint at which that Rep seemed to agree wholeheartedly with us. Days later we received an email informing us that we still were being charged the full amount plus the additional $15 for Towels!

VRBO only protects the home owners and never the renters. We’ve used this site for 10 years with never a problem. We ran into one homeowner who was not kind and we wound up leaving her property after 1 night. Vrbo sent our whole payment even though we didn’t stay there. It wasn’t safe to stay in that house. Vrbo will not let me speak with any supervisors or anyone who can actually help us. We are so sad with how we have been treated. I will never use this site again to book and would recommend using one of the many other sites out there instead. We are out a lot of money and Vrbo does not care at all. They also hung up on me after 2 1/2 hours of them pushing me along to people pretending to help. It’s a disgrace.

My Family and I have booked VRBO for years, 2 years ago was a horrible experience, but I let that go, but June 28th booking was the final straw, I booked a week in Sarasota, it was probably the grossest place I’ve ever stayed, after reading all the past reviews, I would think they would be out of business, bottom line their money-making hosts could actually list a doghouse and they would let them get away with it and give the property a great review, VRBO has no standards and they LIE, LIE, they don’t plan on helping you, take the word of the property manager and don’t care nothing about the traveler, every phone call to them is hours, I reported the property to Sarasota Chamber of Commerce, of course the host refused to refund me, but my bank is working on disputing the charges, if not don’t wait for VRBO, I’ve even emailed VRBO legal team, and still no reply.

Paid dearly for vacation Longboat Key Florida. Unfortunately Florida Vacation Connection! Was managing the beach place condo property. So we had to pay even more! Along with a steep cleanup fee! After our stay. The clean up crew did arrive but had little to do since we did everything. Even the laundry. VRBO says the unit was not cleaned! Whose scam is this? But Florida Vacation Connection and the lady named Sue in their office operates the cleanup company! We discovered we are not the only families scammed by Florida Vacation Connections. Beach place condominiums When we complained to VRBO whom never answered our callls nor emails. We learned better to deal with the owner occupier of a condo rather than scam operations for cash!

10 months ago I booked 2 condos for family vacation. Sent messages to both to make sure they were on the same floor. 1 week before vacation I sent a request to both to get condo numbers so I can assign rooms. They both sent me back the same number. They had me booked twice for the same condo. 2 different property id's/2 different set of pictures/ 2 different payments. I spent 4 hours on the phone with customer service and received absolutely no help. Just a promise of a return call from management. I have yet to receive a call. I have 15 people flying in for 1 three bedroom condo.... I will never use them again.

Talk about the worst experience on a vacation we have ever experienced. We rent a house on VRBO and the first day the refrigerator was broken all our food spoiled. Then we tried to use the water and it smelled like rotted eggs. It was located at **. We tried to get help from VRBO and we waited on hold for over 5 hours and they did not help us. We gave them 4300 dollars and never got a refund. We tried to post a review on VRBO about the property but they did not post it. We tried to contact VRBO and they never posted the review. I say don't trust the positive reviews on VRBO. They are not real. The negative reviews are never posted. They favor the hosts and not the truth. Try Airbnb. It way be better. I even wrote the CEO of VRBO. He did not help either. I stand by this review. It is accurate and truthful.

I rented a property that was wrongly represented by the owner. I was overcharged for amenities promised but not delivered. VRBO was made aware and did nothing. They promised to return my calls yet never did. On top of that...they would not allow me to write an honest review of the property! They are dishonest.

Beachplace, Longboat Key Florida. Retired military. Traveling with grandchildren. Paid dearly for 30 day stay. Florida vacation connection handles stay. Paid large fee $400 for cleaning thru Florida vacation connection VRBO. Only to be advised by VRBO that unit was not clean. Actually we were certain to moderately clean and wash dishes, etc., laundry even thanked by cleaning crew. We requested refund! Beach was nice. Pool nice, too many weird rules and arguing fulltime occupants. Obviously the office staff did not like the renters, and the office person grumpy angry lady. Most of staff was very nice! Obviously the full time owners did not like renters. The office staff at Fl vacation connection one in particular an unhappy person as I was to discover did not like military conservatives.

Even though we have a historic listing with VRBO that 1) had an annual service fee and 2) paid us our customer payments when the customer paid them, rather than when the customer checked in, they have changed both of these policies without notice. They now 1) charge per booking, and for our high-end bookings these fees represent, get this, a 2,500% increase in their fees, and 2) hold the owners funds until checkin, with us that is up to a year. VRBO used to be our go-to booking platform, but unfortunately these policies make it a horrible option for owners.

I rented a vacation house from VRBO.com! The house had worms, and we left with the host approving full refund will be given. NO REFUND! HOST NOWHERE TO BE FOUND! VRBO STATES THEY CAN'T REFUND W/O HOST!

We had the worst experience with VRBO and Expedia. We booked a 3 night stay in Idaho Falls to go and see the Grand Tetons and Yellowstone. We originally booked through Expedia we thought via a Glamping website. This was supposed to be a 5th wheel onsite of a camp ground. Was supposed to be close to a river, have shower and bathrooms, etc.

This was the worst experience, ever!!! I was SCAMMED by the alleged owner of the property. Person was actually a tenant, who had been evicted. No support from VRBO. Was displaced, no help to find new location. Had to find another place to stay, last minute. On the phone for hours, with no resolve. Ended up crammed in a hotel room for the weekend. Never again.

I booked a condo in Legacy Village, La Quinta, CA through VRBO (owned by Tracey & Steven Dennis). My credit card was accepted and reservation confirmed. I then booked my airline tickets and purchased tennis tournament tickets. The next day, I received a message from Tracey & Steven that they had cancelled and refunded my reservation saying “the property is not available at these rates for these dates…” After speaking with Customer Service at VRBO, I’m told they will reprimand owners and send me other listings. There is nothing comparable available. I will never use VRBO again as I can’t trust that they will stand behind reservations.

VRBO, you really know how to treat a longtime loyal customer. 10 days before a Hawaii vacation for a family of 5, you contact us and have to cancel our reservation. No backup plan. That is piss-poor customer service and borderline unethical business practice. And spare me the Covid excuse. We will take our future business elsewhere.

Irresponsible company, fatal service, does not fulfill what it promises and much less help. I had a vacation a few days before the owner notified me that the house could not be used. I kept the tickets with the family. We lost the vacation and this company did not help me in everything and I spoke with more than 5 different people and I am still waiting for answers and financial help because I lost my money and I was not going to cancel 5 days before my vacation, be careful with this company, it does not comply with what it says in its rules that help financially or They seek accommodation when they argue that it is false.

I purchased a week vacation for 7/6 to 7/13, paid over $1000 with the owner Daniel, for an apartment on the beach. Unfortunately a Hurricane threatened the State of Florida, and Southwest Airlines canceled MY flight, due to the excessive wind and rain. I immediately called the owner, and he told me, contact customer service, and vice versa. I was getting the runaround when I requested a refund for a natural disaster, beyond MY control. I just wanted a refund, I lost a week vacation, unfortunately, and VRBO and the owner refused to consider all the extenuating circumstances. They obviously don't care at all about the customers or their safety, just their bottom line!

All computer driven; no customer service when listing your property. From the listing end, if there is damage good luck as if the guest does not cop to damaged items insurance won't cover so have a very large deposit if listing. Also, if a guest gives an inaccurate review, slander, whatever, Vrbo will not remove. It appears anything goes. No oversight. Vrbo is always changing their policies and not to the benefit of the home provider. On the consumer end, booking a vrbo listing does not always confirm the booking even when providing payment. Need to wait to receive response back whereas other sites are confirmed when making payment. Being in the business for many years both as a home provider and as a rental guest, highly recommend to skip on vrbo and use rental agency or Airbnb to list and rent properties!

Rented a property in Hawaii in Dec 2020 for June 2021 vacation. 13 days before our trip, received a cancellation notice which states property needed to undergo emergency renovations but the same property was listed on both VRBO AND AIRBNB for $4000 and $3000 more respectively. Contacted VRBO and they said an emergency travel team would be in touch as soon as possible. That was June 6, 2021 and still have not heard from them. Contacted VRBO again today, July 6, 2021 and was told there was nothing they could do because it was outside the travel window! Will never use this site again and would highly recommend that nobody use it. It is a scam and they keep perpetuating it by not punishing the owners who cancel last minute. Not recommended for anybody.

They charge the customers way advance and they still delay the payment to the owners. First VRBO waits 1 business day to process the payment, second it takes 5 to 6 business day for the funds to reach the owner's account. In this digital world, there is no wiring transfer that takes 7 business day, even an individual person can literally send wire transfer to across the world within minutes, VRBO is simply sitting on owner's money for their own benefit, it is like not enough to get 15% cut from the transaction, they are still trying to make a few more bucks chucking the owners' throat.

TRAVELER BEWARE. Just traveled 20 hours, driving from Pennsylvania to Florida for our anniversary trip, only to receive a message on VRBO from DOC SHROEDER, owner of SUNGLOW CONDOS in Madiera Beach Florida, that Max is not approved to stay at the condo. We have WRITTEN CONFIRMATION from May 17, 2021 that he was approved to stay for the agreed upon fee of $100. He then today tried to say we didn't send vet records, despite that not being explicitly written anywhere. I immediately sent the vaccination records from the vet. Doc, owner, then says, he will provide a one bedroom unit but not the one we paid for (in full already).

No hot water last 2 days of vacation rental. VRBO said they would correct the problem for (NEXT GUESTS). Very poor response. Trashman comes in the rental to get trash. (Not Good. No comment from VRBO.) Bad rapport.

I used VRBO to book a beach house in Newport Ca. I got a confirmed email and money taken out of my account. Later that night the owner sent me a message to insure there would be no partying going on during the visit. I sent an email back letting her know we would not be and we are very quiet and low key. I never heard back for 3 days until vrbo called me to let me know that the owner was wanting to cancel due to a double booking. The representative from vrbo said the owner is not able to cancel that I have the right to the house since she double booked it and don’t have her calendar up to date. Vrbo said they would call me back and let me know what she said. I never heard back from them so I called them. The representative said that nobody from vrbo called me and it was a scam after telling them multiple time no it was someone from vrbo. They said, "Oh wait here are the notes."

If you cancel you are penalized. If the host cancels, even hours before your reservation, they have no penalties. You can only review if you actually stayed, unlike Airbnb. I reserved a stay over 2 weeks prior. 3 hours before checking time, I messaged the host to ask for instructions and he refunded my payment. No reasons or apologies.

VRBO posts properties that violate local (and state) ordinances/laws. I have made over a dozen calls to get my money back, and I’m told “it’s up to the property owner” even though it should never have been listed. I'm never using this platform again, as the customer service agents can’t do much except scripted responses (and supervisors are never available).

VRBO property #1810436, reservation ID#**. When you go to that property number on the VRBO site, it states it's $175 per night, we were charged an extra $367 on top of our our $656.83 for four nights (which is a 55.9% fee!!) There was nothing and NO MENTION of these fees in the booking section and on top of that the owner gets charged 10% also. DO NOT USE VRBO EVER!! The property's description of its location was way off, no mention of a narrow, steep 9 mile dirt road to the location, much less no mention of services being as far away as one hour's drive (on that "road"). Owners need to supply GPS coordinates because the description of their location is not accurate at all and they know it, yet haven't fixed it as of this review.

I was canceled three days before my trip supposedly because the owner said that the current guest decided to stay longer. And now I have to wait 5 days for my money to reflect on my account. I called customer service and I’ve been waiting 42 minutes now. Someone picked up and is not talking. I’m just hearing a television on the back and that person behind the phone making noise and doing weird sounds. This is something disrespectful. **!! Not services at all. I wish I could upload a picture showing how many minutes I’ve been waiting and finally they hang out on me.

Twice we received cancellation notifications. Doesn't matter that two months prior they billed my credit card the full amount of the rental, then cancelled it two weeks before the start date. Rescheduled second date and two weeks prior received another cancellation. Same basic text with different dates and locations. "We are reaching out in reference to the reservation booked in Wyndham SeaWatch Plantation, on July 14th for 4 nights. We are sorry to inform you that we are a management company and our owner client has been non-responsive. Owners, pass away or sell their units sometimes without informing us. A refund will be processed for 100% of your cost. Please be aware that your credit card company may take 3-5 business days before the credit hits your account."

I spoke too soon and will happily admit when I'm wrong on a company. After further review they have decided to return the initial processing fee. Honestly really happy and surprised they decided to refund even though their initial agreement did state that they had no obligation to do so. Thank you VRBO. Appreciate the professionalism.

Just a few issues to note: You misrepresented the Master bedroom as was described as a King sized bed. It definitely was not - may have just been a full sized bed. We would not have made this resv. if we had known due to a handicap situation. The Garage floor was full of dirt residue up to an 1/8th of an inch. This should have been blown out prior to our arriving. Finally, the outdoor grill was soo disgustingly caked w/ grease - especially the exterior we did not want to touch.

Our beach house was riddled with "water bugs" aka roaches, which should have warranted some sort of refund for false advertising as an exceptionally "clean" establishment...but the real kicker was when Netflix moved in next door (a couple of feet from the house and our bedroom). They set up for days and shot overnight- group SCREAMING ensued as related to the scenes to the extent that we had to scream back out the window for them to stop so our baby could sleep.

If I could give 0 stars I would. Our reservation was NOT available when we arrived. Only after we tried to access the rental, spoke to the owner, and messaged the property owner was our reservation been cancelled. We were left without a place to stay, and money has not been refunded. I'm reviewing this here after numerous attempts through the phone and the app. My friends and I booked a VRBO reservation, address ** (property ID **).

I had to adjust the dates of my stay and they handled the adjustment and told my that I would receive an adjustment a couple of days after I checked in. After four days and two phone calls I have yet to receive a refund. I was told that the hotel should refund me the difference but I was also told by the representative at VRBO that the hotel had not been paid yet. I asked to speak with the supervisor and was told I could not. I then asked to speak to a co-worker and was refused that as well. As of right now I have filed a dispute with my credit card company. I will get my money back but I am done with VRBO!

A few years ago, Home Away became VRBO. The decline of this vacation rental business was obvious. Now, any calls will be answered by offshore help that really isn't too interested in helping. I will give you an example. I am a premiere customer. I have been renting out my homes for 5 yrs. My reviews have been outstanding. That qualifies me for the premiere status category. I have been trying to contact the review department for a week. They have no telephone number? I have tried to contact a supervisor, they're unavailable! In other words good luck getting anything done. I will leave VRBO and go to Air B and B. VRBO is terrible! Don't make the mistake I did. They are now owned by Expedia group. No service.

I was attracted to a listing #** in Solana Beach, CA in June 2021 which advertised 7 nights for the price of 4. When I attempted to reserve it the discount was only 10%. The rate for 4 nights was $1200 and the rate shown for 7 nights was $1665. The owner never responded to my inquiry, and a VRBO rep stated he would send an urgent message to the owner to contact me. I was never contacted.

June 12-19 we rented a condo in Myrtle Beach in Arcadian 2 # 3F, what a beautiful condo, very big and a wonderful view of the ocean, spacious balcony and the decor throughout was beautifully done. The owner was very nice and kept in contact once in a while to make sure everything was to our liking, I would recommend this property to anyone, you won't be disappointed!

I made a booking of a villa in Palm Desert through Hotels.com and discover, AFTER paying the nonrefundable booking, that this was not a Marriott booking but through VRBO and a property management company. This was NOT disclosed on Hotels.com, and when we had problems with the hotel room, there was no place to get remedy as Marriott referred us to Hotels.com, who referred us to VRBO which was closed on a Sunday!

Clearly getting scammed and customer service agreed. Their solution was to work with my credit card company and reject the charge, they said they can't do anything on their end. Crap company, hope they go under.

I just booked my first rental on the VRBO website for 2 nights (a Wednesday & Thursday) in Marco Island Florida. We did book a small home with a pool (off season - September) and felt like we were getting an amazing deal at $225 a night. We have a shelling trip planned to Kice Island in the 10,000 Islands. Well - I'm new to VRBO and thought that it would be more cost effective for 3 adults than 2 hotel rooms. Well I was WRONG! Buyer beware all all the FEES that were tacked on to our rental. The $225 per night or $450 had a $160 cleaning fee, a $77 service fee, and a $73 lodging tax. Total - $760 for 2 nights; we could have gotten a cheaper hotel room that would sleep 3 adults.

Received email from host, Kasie that this can only be reserved for minimum of 2 nights. So I cancelled this reservation also! She (Kasie) told me I would be refunded $331.98 out of the $423.75 I paid! She said she has no control over what is refunded. So to date, I am out over $520. Also, even the last amount of $331.98 is not showing a refund in my bank statement. I do believe VRBO is nothing other than a scam!!!

WARNING - MISLEADING & Information Withheld.

I booked a house using their site. They confirmed the reservation. However, the property mgr states they have not received the funds so they have canceled the trip. I contacted VRBO, after 1 hour they did nothing other than waste my time. They are claiming it is the property manager's issue and there is nothing they can do. The property manager told me I had to reach out to Vrbo as there is nothing they can do. My bank states the funds are authorized for release pending the property manager pressing the button on their end. It is the first time I used Vrbo and it is most definitely the last time! This has wanted hours of my life! I recommend staying at a hotel where you are guaranteed service and booking directly through the hotel as Expedia owns Vrbo. Don't give them your money!

I booked AND paid for a monthly rental through VRBO for just 2 days later. They sent me a confirmation with the address of the unit. Then, just by chance, because I had sent the owner a question, she got back to me saying she’d already sold the unit and had informed VRBO 3 times. There is absolutely NO way to contact the company to resolve this. How can a legitimate business not have any way to contact them?? All I could do was write a ‘complaint’ on their site, about which they will not get back to you. They charged my credit card yesterday and they have not withdrawn the charge. So not only am I trying to find a rental in a hurry, but having to call my credit card company to fix the problem that VRBO created…a very expensive problem for me!

We rented a pet friendly property in Ft Myers Fla for Feb 2022. We were cancelled 3 months later by the owner who gave it to his mother. We suspect he found someone to pay more money but we cannot prove it. We have yet to receive our refund. We contacted VRBO and they take no responsibility for the owners’ actions. The owners are not accountable. It is a crap shoot to deal with VRBO since they may not keep the commitment. The problem is that there is virtually nothing available now for next Feb. Be careful when you deal with this company. Keep other options open.

I rented a property. Vrbo charge me $411.00 for service fee. However the home states the house was not available. I’ve call property management multiple times. They will not return my call or refund my $411.

We made a reservation for a villa in Costa Rica and gave them $1100 deposit in March 2021 to guarantee the property for Jan. 2022. Four months later, after making airline and car rental reservations, I noticed on VRBO's confirmation that the property I.D. was missing so I sent them an e-mail asking for the villa number. VRBO's customer service came back within 12 hours saying that our reservation was canceled by the owner who planned to stay at the villa during the time we had reserved it. They would be returning our deposit within 48 hours. I seriously doubt that the owner informed them of his decision a day or two before my e-mail. What if I didn't inquire about the property? How long would it be before they told us? When would they have returned our money? Now the properties in our price range are rented.

Their 24/7 support team is a joke. We left our booking early because it was filled with cockroaches, the host was Wasatch Vacation Rentals. The landlord, Daniel **, told them we staged a cockroach photoshoot so they wouldn't refund any money. A total joke, I have pictures, videos, emails, texts, during the stay. Tell Daniel we had roaches and that we would be leaving. VRBO just said, "Figure it out yourself or take it to small claims." Joke company!

I have been back and forth with them now for a year over a rental property that had to be postponed due to Covid. They claim they are looking at your account. Proceed to put you on hold until call drops. Would never use them again.

Had a issue with the property I rented not being what was advertised. Could not even stay at the property due to Mold, Mildew and Urine being so strong inside that it affected the breathing of several in our party. I was able to book another place to stay and when I began to deal with VRBO Cust. Ser. I found out that there are 1 to 2 hour waits as you are transferred to "Travelers Care". Each time as I got to the point that they were going to tell me what they were doing the line got cut off. Each rep. had asked that if we got cut off could they call me back at the number I was calling from, to which I replied Yes. None did ever out of 7 calls now.

Have stayed in many VRBO properties, but won’t look to use the company again in the future. Only time I’ve ever had an issue was with their customer service and not a host. Use other rental sites is my recommendation. I booked a property and decided to cancel a few days because of pesticide treatments taking place on the lake where I was renting. The owner called VRBO and requested a refund for the 3 days I wouldn’t be staying. Vrbo only refunded me the nightly charges and none of the taxes or their service fees. I asked to speak to a supervisor who was rude and condescending and said they hadn’t made a mistake. Said they would have eventually refunded me the additional amount. I don’t buy it and won’t be using them again due to rude customer service supervisor and their deceitful and lazy business practice.

Careful, this is not the VRBO FROM YEARS AGO, IT'S BEEN TAKEN OVER BY EXPEDIA GROUP, I used VRBO many years ago and it was a decent site, easy to register and use, simple. I tried again a few days ago and after a very lengthy registration process where I could not find any details on the costs or fees associated I managed to nearly complete the registration. Then the shocker,, they wanted me to fill out a W9 form,, and all my bank details, account, sort code, all the details, name, address, SSN, phone, everything, NO WAY,, this is way too much detail and at the end of the day I still could not find the fee scales,, hidden, or I’m just too dumb to find it.

Bradenton, Florida, United States of America. Property ID: 4880205. Check-in Apr 3, 2021 04:00 PM. Checkout Apr 7, 2021 11:00 AM. Arriving in Bradenton FL the 3rd, the apartment was not available as was double booked. VRBO told me they can take care: "we will refund you". When I asked that take care mean find an other place to spend the night, they replied "not our business". It took a lot of time and money to find a place to stay in full season and had to cancel my birthday party.

Horrible company. Everything about this company is awful. Use an alternative source to find vacation rentals for an all around better experience. There are many wonderful vacation rental websites that are a million times better.

In February, 2021, 4 of my friends and I paid in full for an annual vacation that we take every year, to Napa, CA, July 1st-8th (for the past 20 years). We come from all over the country so, as soon as we paid for the house we made our plane reservations and our car rentals. On June 7th, we were notified by the house's mgmt. company that the house would be unavailable for that time due to a family emergency. We were told by the company that we would be refunded the money. But, due to the fact that this happened 3 weeks before we were to go, we could not find anything else (because of the end of the Pandemic, EVERYone is booking vacations in the U.S.). VRBO has not gotten back to us on ANY of this. And we've been put on hold (after phoning them) for an hour waiting to speak to a person but...nothing! The refunded money will take some time before it clears. So, literally, nothing has been done about this.

Hi, I stayed at https://www.vrbo.com/4211250ha?. Spent almost 5k on the visit, over $400 on VRBO fees. We chose this property because we have pets, and wanted them to enjoy the yard. Lots of places for them to explore. First day of arrival a water pipe broke for the irrigation system that waters several trees and plants in the backyard. No problem, things happen, I understand that. Sheri, the owner, sent over her husband and a specialist to check things out in the backyard without letting us know in advance and were there for several hours. We were annoyed because we had to adjust our plans and couldn't let the pets out because of this. Again, without mentioning anything to us, Sheri planned to have a crew come over to fix the irrigation system which means we have to listen to a crew fixing things all day, scaring the pets. This is a problem because my girlfriend and I work remotely and would be home during the weekdays until later.

Unfortunately me & my husband contracted covid so I had to cancel our reservation... The owner was able to rebook the home for those days the owner said call VRBO in regards to ur FULL refund. 1st they said ok "we we will process the refund"...13 days later no refund. Now they say I cant get the refund... Basically they have just robbed me of $500... I WILL NEVER DO BUSINESS WITH VRBO.

This house was awesome to stay in however the pictures are not how the house really looks, many things were totally different. The description provided had lots of items that were not there or part of the amenities. The housekeeping team needs to be more detailed because the pool house, under furniture and the basement has visible items that were missed. (We found a previous guest shoes.) The main kitchen sink and dishwasher would not drain and the bathroom shower from the top floor leaked into the bathroom on the lower level. This owner needs to do better if he wants to stay in this business.

We reserved a 7 bedroom house on the beach in Bandon Oregon for a bucket trip to Bandon Dunes coming up at the end of June. Reservation was made in January. 31 days before the first day of rental I receive an email saying it is cancelled. With no alternative arrangements, we now have $22,000 in non-refundable golf fees and plane fares. Due to the high season, there is nothing available so we will need to bring some legal action to try to recoup our damages. Do not use VRBO, as Jerry Seinfeld would say: “I don’t think you know what a reservation is.”

We booked a condo in Bradenton, Fl for Saturday May 29-31st. They charged my card and gave me confirmation/access code to the unit. Showed up only to find the place under construction! Got refunded but since it was Memorial Day weekend, all rooms were sold out. Ended up having to sleep in our rental car. BEWARE. They screwed over our vacation. Use Airbnb.

So I booked a stay on May 18 around 7pm. I woke up to my stay being cancelled by the "owner" who had the listing on VRBO.com and VRBO only refunded me almost $200 LESS THAN I paid the day before PLUS the insurance (for $79.39). They said they were the provider of but they actually are NOT (CSA is the company that charged the card that I provided VRBO (never provided to CSA)). Has still NOT been refunded and you cannot cancel via a website or via email. You can only cancel over the phone and when you call it says, "Due to high call volume we cannot take your call at this time. Please try again later." I tried at 7am in the morning, 1pm in the afternoon, and again at 4:45pm and it is the same message EVERY TIME. I will be able to get my refund according to the credit card company. They are a straight up scam. DO NOT use this site!

We were renting a property for graduation in Schertz, TX. After receiving the VRBO check-in information we found this property went against VRBO policy (https://help.vrbo.com/articles/What-is-HomeAway-s-policy-on-surveillance-devices-at-a-property). They cancelled our reservation based on this and gave the owner 24 hrs to return money, which was not honored, but they also allowed this same property to go back up for rental hours later (property #2203985) which means he was able to double rent those dates and we were out of $900. We spent 3 days on the phone trying to resolves this without any success in getting our money returned.

I have been working to dispute a charge with VRBO for a reservation that was not as described and Vrbo charged me for non satisfactory reservation that was canceled with the host due to unethical compliance from their side and to the fact that they provided a reservation that is very awful and the agent was fraudulently giving information. I tried to dispute the charge and have been going back and forth between Vrbo and Chase one pointing to the other. I took every step to cancel the reservation professionally and decently but both the host and Vrbo are lying to me and not taking my concern seriously. I provide all necessary pictures and communication to proof the fraud and sent all texts and emails to both companies to show how the seller had or is fraudulently trying to rent us a messed up room and make the money off the scams.

We book a house in Portugal for the summer of 2020 with VRBO and had to cancel because of COVID. They agreed to move our booking to June 2021. Obviously we are still not able to travel due to COVID but the owner would not refund our money and VRBO were of no assistance.

Beware of VRBO. They can do anything they want and get away with it. You can't even leave a review on their website. You're better off staying at a hotel. Description of Complaint: In December 2019 I made a Reservation with VRBO for a place in Folly Beach, SC. The trip was for a wedding in April 2020. In mid March 2020 COVID shut everything down and the wedding was cancelled. I cancelled the reservation because the government said that we COULD NOT GO. The greedy folks at VRBO kept my money anyway even though the property owner said that he gave permission for a full refund. If the government put us in shutdown, how is it legal for VRBO to keep my money? The full $1041.96 that VRBO has kept for ~1.5 years is what I want back. Desired Settlement: Refund. I have repeatedly tried to get AMEX to refund my money by opening disputes. AMEX has taken VRBO's side and said that the dispute is closed.

I made a reservation that the owner returned because the available dates were not accurate. I selected another property and tried to cancel the first, which the owner refused because it would “lower their score”. I called directly VRBO and they cancelled the wrong one, despite have two completely different reservation numbers. I spent over 3 hours on the phone trying to fix their mistake, and it still was not fixed. I had to track down the owner and fix it thru them. I have sent over 10 emails so they would have this in writing, but apparently the either cannot read or understand English. (This was an American rental in America). They refused to let me speak with a supervisor, have not returned calls- they are awful! Do not use!

We have used VRBO many times in the past and spent thousands of dollars with no issues BUT about 6 months ago we booked a place that we had actually been to before and the owner cancelled on us last minute with no explanation. We’ve tried messaging him, calling him.... We sent him a message asking if he could just give us new dates or a refund and nothing. We’ve contacted customer service who has done nothing to help us. If they think we are going to let them get away with keeping our 1,600.00 they are wrong. We will find a way but it shouldn’t be like this. In a situation like this, the company should take care of it and refund our money. We shouldn’t have to waste our time fighting for it. The owner can cancel at any given time and they aren’t liable for your refund. How much sense does this make? You’re taking a huge chance booking with VRBO.

Avoid. This. Site. They don't really care to make sure that the places being rented are legitimately as they described. Most people will try and advertise house rooms, with complete strangers living in it, as "house rentals." Unless you want to get crammed into a house, where you're stuck with complete strangers, and have it be sprung up on you last second that there's false advertising going on. Avoid this site and save your money. Was a complete and utter waste of my time and money. Rampant false advertisement, questionable "rentals", and a site that is completely beneficial to the hosts/property owner. Avoid this site unless you want to lose money or have a horrible time renting things that are completely the opposite of what was advertised. Again. Avoid. This. Site.

I've been trying to get a refund for my cancellation from VRBO for over 3 weeks now but I’m getting nowhere. They keep blaming the host and the host says it is not up to him. What happened is that on 4/24 I've made reservation using VRBO website to attend a wedding in Temecula, CA and inadvertently was given a location in Perris, CA instead. When I realized this error, I immediately cancelled the reservation and sent a message to the host explaining what happened. The host responded saying there was no problem. I waited a week and the money I was charged for the stay had not yet been returned to my cc so I contacted the host again. He said he had notified VRBO of the cancellation. After a few more days, I again contacted the host who assured me this was cancelled at his end.

As a VRBO host it was difficult. We were made to replace all the sheets and towels with white, all the wine glasses had to be the same, we had to hire a cleaning company to make sure everything was clean. BUT, had I been a VRBO client, it would have been perfect.

Booked a reservation at 78 Smiling Fox Trail Cabin 140 Brevard NC 28712 4 months in advance for 7 nights. When we got there too tired to drive anywhere. Second day went to Brevard and realized Emergency gas crisis in NC. No gas or long lines with hope of them not running out before it was our turn. After getting back to property and finding out 75% of gas stations were without gas in NC we made a decision to head home and hopefully have enough gas to drive 7hrs. VRBO took forever to contact.

Absolutely the worst customer service possible. Made a reservation and tried to cancel it the same day. Was on hold for over an hour on two calls before they just hung up on me. There was no one to talk with. When we got to the property we had booked it was not at all like the description and there was no one there to help. It was booked through Expedia and then the charge was made via VRBO.

I booked a property in January in which the owner accepted and took my down payment of over $1600. Four months later I received an email from the owner stating that they were upping the charge that they had originally posted and excepted by over $1600 dollars more. I could either accept the up charge or cancel for a refund. When contacting VRBO and asking how can the renter renege after 4 months when as far as I am concerned when she accepted my rental request and took my money this is a signed contract. VRBO tells me renters are allowed to do this.

I rented a property and purchased trip protection. Shortly after paying for the rental, I was contacted by the owner saying she did not authorize the ad for her property on Vrbo and it was already rented weeks ago. I was refunded for the property, but the trip protection or still has not been refunded. After waiting an hour on hold to speak to a representative, I was told it was sold by a partner company and needed to contact them directly. I contacted the company and received an email back that they were not responsible for the refund and referred me to another company. I will probably have to go through my credit card company to get a refund. I have used Airbnb for years and never had a problem. I will never use this company again.

This guy Art tried to get me to pay a fee of $500 for pet cleaning fee when he only has $20 written down. His ad: https://www.vrbo.com/1295179?noDates=true&unitId=1846328. Additional information about rental rates: Cleaning Fee - $82, Pet Fee - $20. This site sucks besides that. Information is often wrong. People say sorry we don't allow dogs or our listing is no longer available. There's always something incorrect or wrong with their listings.

This company has no accountability and no customer service policies which would allow their representatives to make amends with clients. The sheer enormity of their monopoly allows them, for now, to charge for what is effectively no service except the accessibility of the properties to view and book. Beyond that, any expectation that booking through them provides you any level of guarantee or insurance for the rental (which is the purpose of not booking directly with a property owner) is false. They are dismissive and feel untouchable in their field.

It should be "zero" stars. Vrbo is horrible my travelers. Please don't use this company to book any rentals and stay away from them. If you get canceled by the host, vrbo will do nothing to help: actually, this is what they will do for you: 1) make you wait for a customer service representative (up to an hour), 2) they'll act like they're helping you, 3) then transfer you to a Travel Agent and your call will drop...If it didn't drop for the 10th time already.

I've just signed up to list my property on VRBO and got a unexplainable amount of fees. I've been on hold for 1 hour and 30 minutes and been knocked off chat twice. It is 1:00 a.m. and I've used another property management company for 2 years and never experienced this horrid customer service.

I booked a rental in Florida in February for a trip June 17. I paid the rental in full in March 16- More than $2400.00 with fees and etc. VRBO sent me an email informing me that the owner decided to sell the property in April. I was told that I would be issued an immediate refund. I have yet to receive my refund as of May 6th. The cancellation was on April 26th. I am highly upset as there were 20 of us taking a vacation. People have taken off work in advance and can't change dates. We wanted to hurry and book another vacation. Who wants to try and book another one when they already have $2400 floating somewhere?

I booked a vacation rental through VRBO and the rental I booked is a shared space which is strictly prohibited from VRBO. The rental is advertised as a separate suite which is very misleading. The place was loud and noisy with the family yelling at each other and kids running and jumping in the house all day long. It was so loud and noisy that I checked out after one day even though I paid for 9 days. I called VRBO and they said they would escalate this since the owner is in violation of their policy as a shared space is prohibited. I have yet to hear anything and would like a refund.

I list a property on VRBO. They have changed over the last few years. They are more difficult to work with from a homeowner standpoint. They charge both the homeowner and the renter high fees and transaction charges. I am soon going to stop all affiliation with them.

I stayed in a VRBO in Moab. It was a duplex with lots of room and a large yard just south of town. Brand new! Hot a wonderful hot tub that was very clean. It also came with a gas fire pit that we did not use. We could not stay awake long enough after our biking adventures for the dark. Well stocked. New appliances.

Easy to book, great selection for any budget, filters make it easy to find what you are looking for. Love that you can pay half now and make the other payment close to departure. Most properties have great refund policies. We travel more now due to VRBO.

I am usually lucky in finding places to stay while on vacation by using this site. I love the reviews others leave that have stayed at that location as it helps me determine if it's right or not. There are also usually multiple choices of different locations in the area so I'm not just tied down to one choice. The different ways you can filter for the right location help.

VRBO.com customer service is atrocious. I've had this on several occasions. Consequently, I'm now using their competitors' sites instead. They've made promises to me that the issue will be resolved and now weeks later and nothing. I've had to follow up with them each time even though they assure me I'll hear from them. This is on top of the time I tried to report a fraud and I was told they don't have a security department!

I have always had good experiences working with the owners through VRBO. I have not had issues with payments, accommodations, refunds, etc. My advice is to read the details and inspect the photos posted as well as communicate directly with the owners as to the specific needs you have.... How close to the beach, pet policies, etc.

Beware of doing business with VRBO, they seem to allow false advertisement. I rented a house that was advertised as brand new. I made the mistake of renting the day before move in, which put me in the no-refund period but I had no other choices so I booked. As you'll notice, they don't include the physical address of the property in their ad so you can't really do much research of property history. Turned out the property was not brand new but a renovated old house. To top it off, it was located in a street labeled by the local media as "crime-ridden", where a renowned murder shooting occurred a couple of years earlier. Since the reservation was for my wife and children we decided not to move in. Owner declined to even consider partial refund of my $2600. As I said partly my own fault but I don't want you to make the same mistake. Make sure you can do your due diligence while you can still cancel and get your money back!

I have rented thru VRBO over a few years. Most of the rentals were fine. A few not so fine but that is because the owners of the property embellished the rental. I don’t think it’s VRBO’s fault. VRBO makes the rental process fairly easy.

I had to cancel my trip due to covid. I purchased trip insurance and was told that I could reschedule my trip. I rescheduled but traveling was still not allowed so I tried to reschedule again. The property was sold and now is part of Canada stays. VRBO has $3000 Of mine and will not refund. Never again!

We rented the house in Florida, and only a few hours before we got at home we rent after 16 hrs driving, we found that the house was not available, after a few hours on the phone with VRBO, they sent it us to a truck driver's hotel, on the next day after more than 3 hours on the phone, they informed that we would go to another one in Miami, but only the other day, we had to find another hotel to spend the night .. with 4 children and a baby only 6 months old, to our surprise the next day we received an email canceling our reservation again, I had to search for a hotel again to spend the rest of our vacation with my family and vrbo still charge me $115 in fees. I never received an email or call from this ** company. I do not advise anyone to make a reservation with Vrbo.

I have used VRBO 3 times. The last time was this winter. I stayed at 2 properties and left reviews for both. When I had an issue, and needed to contact VRBO it took numerous tries over the course of a week to get through to an agent. What if I were at a property and I needed help urgently?? After attempting 8 times online chat (automated responses never followed up by a human), emails (no response) and many, many phone calls where I would wait on hold only to be disconnected at the end of the hold time, I finally got through to someone. She did not listen... It was as if she were reading rote answers. When I questioned her on an issue, she put me on hold and disconnected me. I will NEVER use this service again. Keep in mind, for these 2 properties I paid over $650 total for their "protection and customer service". Please try getting in touch with them before using their services.

(Jane) the host was so unprofessional when requesting to speak with her. I was told she don’t speak over the phone due to her not hearing well. Everything was through Email in which made things a overlap. My trip was booking two months in advance. 2-3 weeks after booking (Jane) was very pushy in regards of a guest form to give to security. Express my Concern to (Jane) how her pushiness made me feel and how busy I was with work. I assure her the form will be returned in a timely manner. Due to Jane personal feelings she canceled my family vacation the next day after my Email and told me I wouldn’t be a great fit for her and her partner, as well as the homeowner... Please Be aware. Don’t book any rental with this company.

I have rented with with VRBO for several years. Their “Fees” increase significantly each year. The New VRBO/Evolve Fee, poorly described as “Damage Protection Insurance”, is excessive. My Homeowners Insurance is less expensive than their “Insurance” and is good for a year instead of six weeks and provides at least 10 times more coverage than the $3000 coverage provided by their “Insurance”. They don't have a written description of what the insurance covers. I would much rather pay a $3000 refundable security deposit. They claim that this is “easier and less expensive” for guests. This is just another Money Grab by VRBO/Evolve. I will be not be using VRBO in the future..

I was a first time renter at VRBO and believed the apartment pictures were beautiful, clean and real. I had urgent medical care in the U.K., when I arrived the place was a dump, dirty, filthy, broken door lock, windows, freezer door in fridge broken, violence in the streets in the middle of night. I could go on and on. I cried the first 2 nights because I was scanned and felt unsafe. I tried to contact VERBO with no luck so after surgery when I get morning back home I waited on hold at their customer service and was hung up on after being put on hold 4 times, and waited for nearly six hours. I tried to cancel my card but there is no way to do it. Once you put your credit card in they do not allow you anywhere on their site to delete it.