Vrbo Reviews

This is the first, and the last time I ever use VRBO. Upon entering the house, we immediately noticed that is was gross. Not cleaned, broken toilets, garbage in drawers, grease on counters.... we called VRBO and they suggested we call the owner. No answer from the owner so we called VRBO back. Suggesting that we start looking for a new place, as this one was uninhabitable, the representative attempted to call the owner with no luck. Finally, at 9:30pm (after 4 hours) we booked another house on a different site.

The house looked like very poorly kept and the roads were full of potholes and we are a retired couple on our 47th anniversary and we did not feel like this was a safe place to stay so we cancelled and now they will not return our money and we are in a fix income.

We had used VRBO.com in the past but this was the 1st time I've experienced a problem with this company, I wrote a review to this company and their response was I need to watch my language, my language was exactly how I felt.. Being miles away from where you live and we had no reservation until 2 hours after being in clearwater.. Because the lady forgot to send over our reservations and we were just informed of the resort fees and parking fees. That's a whole another story.

I went to VRBO to a home for my travel to Nigeria. I chose this site because I thought it would be more protected from false advertising. I booked what I thought was a 4 bedroom duplex. Well after I confirmed the booking, the host then tells me “Oh the price online was only for one room.” I would have to pay additional fees for the other 3 rooms and to book entire house. Mind you the description never mentioned shared property. I would have easily bypassed had it. Needless to say he gave me many runarounds and excuses. Even claimed he kicked a prince out who was renting this new listing for 5 months so I could have it for a week.

My husband had a heart attack 5days before our trip and when I cancelled VRBO informed me I had to talk to host for refund. The hostess refunded her part but VRBO will not refund their $150 for cleaning fee on the rental we never saw because I cancelled late. I had no idea my husband was going to have heart surgery. I will never support or recommend the VRBO company again.

Properties listed as Premiere Host are suppose to be exceptional. This was not the case. We stayed in a very poorly maintained double wide trailer with holes in the floor and VRBO refused to make a refund. The property was dirty, outside furniture was broken and covered in mold. Entrance doors were covered in mold, coffee pot was covered in mold. When contacting the property owner they said, "thanks for letting us know, we will fix it". How could they have not known and yet allowed a reservation. VRBO has opened a complaint that could take months. Could not talk to anyone at VRBO. Could only communicate by "chat". Will never use VRBO again.

6 months prior to my vacation, I paid approximately $2,500 for a three day property rental. I then paid an additional $650 for a boat rental. Two weeks before my arrival, the host cancelled the reservation. Vrbo returned the property rental but refused to return the boat rental fee. I was told I had to get my money from the host. He has not returned a call in months. Come to find out. This host was under investigation and Vrbo still allowed me to rent from him and they promoted his services on their site. Just thieves. STAY AWAY from VRBO.

A customer left the property early in the morning because they had damaged the property and didn't want to be held liable for their actions. When I reported it to VRBO they told me to leave negative feedback so that other hosts would not have to experience this. This person is leaving negative feedback in retaliation to this but this customer damaged the property. Hosts should be able to warn others without the fear of being defamed. The feedback of others about the property is not in alignment. When I called VRBO and asked them not to allow the feedback of the customer because of the damage and threat to defame me they were no help. They also manage an affiliate with Expedia and could not manage to tell me the id for managing the Expedia account. I wanted to refute the customer feedback now I cannot because vrbo is the manager not me and they manage horribly.

My husband and I live in Ontario, Canada. On Aug 8/23 we booked with VRBO a vacation property in Ontario, Canada for Sept 6-10/23. Once we received our Visa bill it indicated that we were charged in American currency. The conversion added an additional $432.87! When we were booking there wasn't any evidence that it was in American currency. Why would we think that it wasn't in Canadian funds: we live in Ontario and booked to rent an Ontario property? The TD Visa support person who deals with disputes said that we should have pressed the Canada button on the first screen on VRBO to book in Canadian money. He said that VRBO will claim that legally they have provided the option to be on the Canadian or American site. There is no clear instruction to do so. The total amount we agreed to didn't say we were paying in American dollars. This is a scam!

I never used Vbro.com, they charged Me 66$ and will not refund me my money. This company is a joke. I have called multiple of times, they have asked for proof, I've sent them everything. Nowhere in my receipt that it shows, I used them!

I made a reservation for a VRBO accommodation and within 6 hrs I cancelled the same reservation due to the fact that my husband got sick. VRBO property manager refused to give me a full refund. States that only if the property will be rented for the days I made reservations that they can give me a refund. Be careful they don’t care about people. Their priority is earning money.

Expedia converted some of the earned credits from their other properties to OneKeyCash, which you are supposed to use on VRBO. They make it impossible for you to use it, it's a complete scam. It's unclear what the rules are for properties that accept it, how to find them, and every customer service agent has a different answer on how to use it. Completely unacceptable.

The listing claimed excellent WiFi, but many of the TV's didn't work and the pool/hot tub was down. The host lied about everything so this VRBO listing should be avoided. I regret booking this particular vacation house in Navarre Beach, fl.

I booked a hotel stay on VRBO, and entered a credit card to pay for the entire payment. They only charged me for part of the cost, then when I tried to pay the rest, I was told the CCV code wasn't an "integer". After multiple attempts of calling the company and requesting help, I had to cancel the reservation. Guess what, they wouldn't refund the down payment already made. WHAT A RIP OFF!! I will never use their service again.

VRBO is stealing money from their customers. Not only do they charge outlandish additional fees, but they also hide policies to not give money back due to cancellations, no matter the reason. We cancelled a rental, and the owner of the property gave 95% back as stated. VRBO, who charges additional fees will not give you back ANY of the additional fees unless the owners give a 100% refund. We expected at least 95% back, just as the owners gave. Be sure to review #9 in their policy, which they hide down intentionally. VRBO did nothing in this process that warrants them even getting the fee, let alone, to not return it. We cancelled 4 months prior to our reservation for the record.

Scam!!! The host left a week ago and I never received the money. They keep sending me US tax form and I live in Canada. Called hundred of times and they said they do not have the tools to change the form on the website.

Illegal. Dangerous. They are sending me threatening letters. They act against US law. Do not ever deal with them for rentals of your own property, or rent with them. Absolutely insane getting their nose into other people’s affairs, businesses and private lives. These people think they can do whatever they want.

I stayed in a place in CA. We felt very unsafe the whole trip (9 days). I wrote an honest review, but they WILL NOT POST IT. This to me is very DISHONEST. People deserve to know the truth about the properties they're paying for and bringing their families to live in. We will never use this site again. Why would anyone. You'll only ever see positive reviews on properties. That's if those reviews are even real... SCAM.

Property id 11281703ha. We were cancelled after months of booking, 2 weeks before trip. No reason given. This caused serious inconvenience, increased price etc. Vrbo has done this before. The property owner should be responsible but Vrbo does nothing.

We booked a house case#** and next day the host canceled just saying the price in the web was incorrect. Next day the property is listed with a double price. I called VRBO and they only apologized for the inconvenience, nothing happen to the host, also no protection to the client, this is very unsafe, they need to review the cancellation policy with the host and protect the client.

VRBO is having a problem with their platform and my home is not showing up in my town or waterfront. This is the 3rd time this has happened. I need to do a search weekly to see if it shows up. Another one of my listings that stated I asked for a Security Deposit and it was not listed on the listing and they made the listing inactive. I showed them that it was in my listing as Rule #3. Each dept doesn't know what the other is doing--one said they just do violations; the other said they will request a refund. The refund dept said I was past the period of a refund. Their Rep Ben does not have time to complete a call with me. He schedules the call, then can't make the time and then he says he has another call he needs to be on.

We rented a house for 3 weeks in Florida. We received a message telling us the house was sold and we would receive a FULL refund. After we received the credit we were $620.00 short. We are now dealing with the host who told us it was our bank's fault, we are now dealing with our bank who has blamed VRBO. Our bank is now putting in a dispute with VRBO. What a run around and rip off. Do not believe there is a full refund!

I'll start with the fact that my husband and I have worked in the hospitality industry for years, and both Viagem and VRBO absolutely shocked us with their terrible treatment. We booked a condo in Cherry Grove through Viagem on VRBO and was told the morning of my check that it was unavailable and I would need to accept an alternate property. They only gave me one option. I called to ask for details and was told that, minus the pool that my original rental had, it was basically the same. I confirmed the property over the phone and failed to notice that it was an airbnb listing not through vrbo.

I booked a stay for my family in a place that seemed nice. Within minutes booking it the staff for VRBO and the gentleman who uses their platform asked a line of questions similar to those with ill intent. I expressed concerns. They turned them into something else. I reported them because we have to do better to create better for us and those who follow. Please be safe y’all.

I booked a girls trip recently including my 88 year old Mother. When we arrived the door was broken and the furniture was stained. The mattresses were stained and the entire place smelled like a wet dog. Took pictures and left. Called VRBO. Sent pictures of the conditions. Talked for an hour. Was told to call host. When I called he said when I sent him pictures make sure I sent him one of me in a bathing suit. VRBO refused to give me a refund! I don't trust VRBO.

Had booked a stay in Maui at the end of August that had to be cancelled because of the fires. Host refused to offer even a partial refund or credit. After speaking with VRBO customer service, I was told that I would receive a full refund based on their extenuating circumstances policy relating to these fires. After two weeks of no updates, I follow up only to be told that the refund is entirely within the host's discretion and they will not be doing anything despite three customer service agents having previously told me the opposite. VRBO will not even refund their service fee, though I have received no service. AirBNB has offered full refunds in the same situation. Would advise against using VRBO.

Had a problem with a vendor, en route. After flying from Toronto to San Francisco, it was past the check-in time already, and the vendor cancelled the location on me, while I was already only about 90 minutes away from the location in Lake Tahoe!!! They called me, and put me up at another location from the many they had, but on the other side of the lake (non VRBO listed property). I arrived to find the place wrapped in bear wire, a mediocre view, non-functioning television in the main area.

Money grubbing opportunists: VRBO is charging an service fee of $316 and will not release these charges. Let’s be honest- the input of any contact information took all of 10 minutes from administrative staff. This is a scam. We had scheduled a lovely trip just two weeks prior to the devastating Maui fire. There is nothing for us to visit or support in Lahaina. Due to the need of tourist revenue we opted to not cancel our trip in entirety but to move to the opposite side of the island to Kihei. The owners of the condo graciously refunded our first payment minus $100. This is completely fair and honorable.

We made a reservation for a trip to view the upcoming eclipse way ahead of time. Our reservation for a house was accepted. A few months later, our reservation was cancelled. We didn't think much of it, so we just reserved a different house. Many months later, our reservation was again cancelled. We got excuses like the city doesn't allow short term rentals and the property was sold. But checking the same booking of Vrbo, we saw that the listing was still there, but the prices were much higher. In both cases, we made reservations at the asked-for rate in good faith, but the owner cancelled. Vrbo provides no guarantees that the owner will follow through on the rental. We had made flight arrangements, so now we had no place to stay. Vrbo really put us in a bind.

I arrived late after 10pm with the kids due to traffic. The smell in the house was stale. I later found it was the aftermath smell of drugs. We found stains in the sheets, managed to sleep in the one bed that was ok. In the morning, we grabbed a towel. It had been folded wet. We tried to used the microwave, bugs crawled out from under the kitchen and linen cupboards. The shower tiles were so grimy, and the so called 2nd shower and 4th bedroom was in the basement downstairs. The kids looked out of the window to the garden wanting to play outside, there was a dead rat lying in full view by the patio chairs. By 8/9am we packed our bags and left.

I booked with VRBO last minute. The rental had older reviews, that gave it 4.8 rating, but nothing newer. That should have been warning enough, but we were desperate so I booked. Huge mistake. Upon arriving at the home we saw hundreds of ants, ant traps, and a can of raid on the counter. There was also other dead bugs, one on the bedspread. We immediately decided that we were not staying. I took pictures of the bugs, contacted VRBO, and sent the pics at their request. They then stated that bugs aren’t considered a major issue with them. According to their rep, the host can’t be held responsible for roaches, or ants. Ummm excuse me. I wouldn’t have booked this place if any of the reviews had mentioned a bug problem, and of course the owner felt zero need to divulge this bit of information.

My partner booked a night in Calgary in a house close to the airport. Unfortunately, our flight was delayed and we got there late night. We didn't get any check-in instructions. We contacted help, they said there's a reception. We spent around 50 dollars in Uber, and obviously, there wasn't any reception. The house looks abandoned, no one answered and we didn't have anywhere to sleep tonight. Probably they won't refund us the money, and they keep offering bookings through the app. I think you have to be really sick in your mind to do that to people. Thank you for nothing Jeph, I send you all my bad thoughts.

I rented a house for 14 people for a family reunion. Two weeks before our check-in, I was informed by the owner that he thought he cancelled us months ago when his city told him anything over 12 people becomes a hotel and their city is not zoned for that. VRBO immediately refunded me $1211 - my initial payment. Then I spent the next 4 weeks waiting for them to refund my second payment of $775.

My friend and I rented a condo in Maui for 8/26, due to the wildfires we were unable to go. I get an email from VRBO saying they would refund the service fee and they were hoping the host would offer a full refund. It also stated in the email that if you were unsatisfied with the host offer to call vrbo customer service. The host offered to refund half which meant I would be out $1200 not okay. I called vrbo and they knew nothing about the email so I sent it to her and then she kept trying to book me in a different place. It’s a burn zone do you really think I’m going to stay somewhere else?

Booked a property but had a dispute with the owner who misrepresented what was being offered. The owner told us to cancel and he would refund but when VRBO contacted him, he refused and kept the money. VRBO is a platform that basically supports scammers and fraudulent behaviour as they have no way to force a refund and apparently have no desire to set things right with customers. They pay out the property owners long before the date of arrival for the customer. Zero customer service and they support criminal behaviour.

Can not get their SUPPORT TEAM to respond. Their operator has sent all my information to solve this case. No response yet. 6 months have gone by. They never call or email me. Their App is not working. I am not using anymore. Will tell my 100s of friends.

We are trying to obtain a refund of our $316.75 for a stay that was not safe and impossible from VRBO. On December 22, 2022, I set-up a reservation with VRBO for a cottage # Property ID: 388495 in Tampa, FL for August 04, 2023, which I paid via AFFIRM Loan. When we arrived on August 04, 2023 to Tampa FL, at 3:00pm, I texted the owner Kevin ** that we were here as we were instructed, and we also followed the direction given by owner via VRBO listing in how to enter the cottage.

First time user and not aware of the rules. Host promised an 85% refund and I did not get the 85% refund. He nor VRBO would honor it even though it was in writing. It cost me 795.00 to NOT go on vacation.

VRBO is a junky platform built and run by call centers overseas with no supervision or proper protocol. As a homeowner I must say I have never experienced anything worst than these idiots. Airbnb is way better experience and tech. This company is just a layer of junk upon junk and we are not talking bad homes etc because at least with those you can blame the homeowner. But not paying your rentals and making you go through legal methods to get your money is just absurd. There is not enough bad things I can say about garbage entity.

I called to report that my host was not available on the day I was supposed to check-in last September (in 2022). I was then shuffled around and given bad information from various people at VRBO because of the technology issues they were experiencing, or at least that is the excuse I was given each of the 6 times I was asked to submit the exact same information. When I finally tracked down an email address of someone high enough up in the company to get a knowledgeable person, I was informed that I needed to go through my bank before Vrbo could refund my money (this was in November of 2022- 2 months later). I initiated that process within a week of being given that information.

Their website of houses is not true. Had no towels, toilet paper, outside shower didn't work, the stove didn't work, the grill didn't work. Neighbors were taking photos of us. Very suspicious on why they were taking photos. We had just put out trash on the steps until we went to the dumpster and they started taking pictures and watching us the whole time we were at this rental property. That is invading our privacy. Was mislead by the pictures. Stated a house but was actually a condo. Other companies were charging $220 a night VRBO charged us over $400 a night. Am having this company investigated by my attorney!

Where to start. Home had 1 a/c working so one side of the house was 80°. By the time we figured out the condenser was bad we got no help from the host. Then we found bed bugs on 2 of the beds! Had to leave immediately. Kept messaging and calling host. No answer. We had to spend more money on hotel rooms and we couldn't cook the food we took not to mention we got the house in order to spend valuable time with a family visiting. Couldn't get that from separate hotel rooms. The day after we talked to VRBO and after 2 hours they pretty much said we weren't getting a refund if the host didn't want to after we had proof of the bed bugs. Finally got the host to answer and he said it was too close to 10pm and he was going to sleep that he would call back in some days. VRBO cares more about the host than the guests. I do not recommend this app at all or the house we stayed at. **.

Many issues using VRBO and they do not care. We were trying to book a short vacation rental. Somewhere during the process we were switch from the Canada site to the US one. We found a place showing $111 per night. Booked it. The confirmation came back at $140 per night. They claim it was USD. Then the credit card charge was more than the quoted amount. Last and the big one. VRBO charges us their $81.00 fee even before the reservation was confirmed. Apparently it should not have even been for rent because of the Wild Fires in BC.

We rented a home on VRBO, which we do almost weekly for business. Well this time, my team arrived to the house and found it to be hot. The AC was running but the house wasn't getting cool. It was 77 degrees at 9:30. I tried working with the Owner, asking that they have someone look at it in the morning, and she blamed it on the heatwave. After a lot of going back and forth, the owner said she would cancel our reservation and asked us to leave the next day (actually they wanted us to leave that night but couldn't do this). We agreed to pay 1 night and the cleaning fee.

The house was completely disgusting. We requested to cancel the house and VRBO wouldn’t refund us nor would the owner of the property. It was literally someone’s house. They left their food in the fridge, poop in the toilet. So gross.

On May 30, 2023 I reserved a vacation home for rent. The property was listed on VRBO, and was one of several being offered by a company called SnugSpotBnB, LLC. I gave a deposit, followed by full payment on June 14 to pay for July 13-19 stay. I researched as much as possible before booking and had several emails from SngSpot with all the info needed for our rental including confirmation of payment in full. The day of our arrival, I emailed the property manager at 10:30 AM to ask if we could check in early, between 1 and 2 o’clock. She said she would check and get back to me. Just before 2:00 PM, the property manager emailed and said she was very sorry but our reservation was being cancelled due to the sudden death of the property host and our money would be refunded.

I booked a trip to Kelps for dates 26th-28th of this month. There’s a clearly stated travel ban till 4th of September 2023 and yet Vrbo is not able to make a decision to refund our payment. On the other hand host is not willing to cancel the reservation and issue a refund. Very poor resolving skills, very disappointing that they ask for time to even review my case when there’s a date provided by the government of BC. They are asking time to provide feedback but not willing to provide a timeline to tell their decision. I won’t recommend Vrbo with poor customer management skills.

First property we rented owner cancelled at the last minute because their renovation wasn't complete as they had promised. (Why is VRBO allowing uninhabitable properties on its website?) So we found another place that we knew would be old and rough. However, it was terrible. Description of property was dishonest: the deck was rotting and splintered. Every screen door and many windows were broken. Spider webs, dead leaves and other debris everywhere. Grill didn’t work. Refrigerator leaked in two places. A bat in the cottage at night. Host was ambivalent. We gutted it out because we were in the area for a reunion and knew there was nothing else available in the area.

Booked a 4 day stay, four months out. Posting stated we were able to cancel up to 30 days in advance of reservation. The same day of booking we contacted the host and said we needed one additional day. The host said no problem, just cancel and reschedule. It took two weeks before VRBO cancelled the booking (7 phone calls and 3 emails). Now it is over one month and I still do not have my $2,000 refund from the cancelled booking. Wish I would have read a few of these reviews prior to dealing with this outfit.

Property ID# 9687420. Fredericton New Brunswick Canada. July 19th to 25th 2023. The description in the ad left out a lot of information which wasn't divulged until the day before we arrived. For example it comes with a kitchen but you can't use the stove or oven. Washer and dryer included but it's not in the apartment, you have to arrange a time to use them somewhere else in the home. You're not allowed guests to visit. The apartment was modern newly renovated but looked like it was unfinished, no mirror over the sink in bathroom made it difficult to shave in the morning. On the plus side it was very clean and the bed was comfortable.

Booked a cabin through Vrbo. Cabin wasn’t as specified. Vrbo was of no help at all. So why book through them. If they aren’t going to help you when your booking isn’t as advertised, why should you book through them? I won’t again.

This company is absolutely terrible. I booked my vacation to Maui from August 28 to the second. There is a huge fire going on and multiple people have lost their lot, homes, their lives, etc. This company refuses to give me a refund. Keep in mind the resort is on the same areas where the fire and everybody lost their belongings. This is very terrible of them. Please do not use and if you do not need.

Never again VRBO!! First and last time renting from you. The AC didn’t work. Temps were in the 90’s. The Sauna did not function. The house has only two rooms that are usable. One bedroom does not have a door, paper thin curtains cannot be used in lieu of a door for privacy reasons. The basement room does not have a window and cannot qualify as a room, it's dark, dingy and a fire hazard. The towels, sheets, and pillows are very old, musty, and have a smell that is unbearable. The grill is very old and dirty. Towel racks in the bathrooms all broken. Thermostats did not work. I have never had such a bad experience renting a property. Owner sent a text message saying leave a 5 star review or none at all. Explains why there are only either 5 star reviews here or none. To this day waiting for a response from owner or vrbo. Not what you’d expect after paying $4500 for a rental for four days.

They offered us money to NOT leave a review. My family rented a house from Eastern Shore Vacation Rentals via VRBO.com from 6/17 to 6/24. We were disappointed with the experience. Over the years we have rented dozens of properties for vacations and other events. After reflection, it may have been the worst of them all for the following reasons:

We had a horrible experience with two of our properties and received an email promising us a refund for two days of rental and it has been over two weeks and getting the runaround about any type of compensation.

Was invited to stay in Airbnb at 1113 firewater Lewisville tx.. It started off nice for a family gathering...but after one day... We couldn't be outside after 10pm... And we was hounded and watched through nanny cams and she kept bothering her about 3 people sitting pool side at 930 saying we could be outside after 9pm....and it had a bedroom that had an attic room off of our room and it had one way in and one way out for the people that slept in attic... And if you locked the door for privacy you would get locked in room and would have to call downstairs for someone to come up and let you out...

We recently stayed a a VRBO rental in VA Beach. 2221 Vadito Way. Property # 4776380ha. While we had a great time coming together as a family, I am truly disappointed in this property. The properties, the amenities and the the overall cleanliness of it all was not worth the amount of money we paid and should honestly be refunded due to the number of issues with the amenities. Had we not paid that much and had a smaller group we would have worked to find other accommodations. I suggest the owners take the money they receive to really clean and update your home.

I reserved a VRBO stay in Houston to recover from a surgery I was having. I reserved near my doctor's office because I had multiple follow up appointments after the surgery. The host sent me checkin instructions and I didn’t notice from the address that it wasn’t the unit I had reserved. Upon arrival I realized it was not close to my doctor's office. The condition of the unit was horrible and I wish I could post photos of the black mold on the ceiling and air conditioning vent, filthy carpet and overflowing dumpster in front of the unit.

During Maui’s worst natural disaster VRBO’s business practices defy logic and common sense. Attempting to profit during an island emergency is reprehensible. As a first time VRBO client, I rented one of your units in Wailea to celebrate my parents upcoming 80th birthday next month (Sept 2023). The day following the devastating fire (Aug 11th) I called VRBO to ask what I should do about my upcoming trip given the comments by Hawaii’s Governor, the Tourism Board and even the President of the United States. Specifically, their request to cancel any unnecessary travel to the island. VRBO told me to contact the host, Maui Rental Group/VTrips, and I spoke to property manager and supervisor Agnes.

The owner of Property ID: 287892 in Gardiner, MT tried to increase the price of our 5 day rental $1,250 after I had already given them a $4,000 plus deposit. VRBO was complicit in making the change for the owner and adding an extra payment for me. I let them know I would not pay the increase, so the owner canceled my reservation. This is against FTC regulations and VRBOs own policy. And, can you get a manager to resolve the problem — no. Such unethical practices might be expected from a lesser company, but VRBO/Expedia is a travel industry leader. How can I, or anyone for that matter, trust a booking you make with VRBO or Expedia.

The renter canceled on us because she had "sold the property". If she was planning on selling this property, she had no business renting this property so far ahead. We made long-term plans based on renting at this location! Why bother renting through VRBO if there is no protection against such behavior. Vrbo should have not only refunded our large deposit, but also provided us with a substantial discount or allowance for a new rental.

Rented a condo at 790 New River Inlet Road 318A, North Topsail Beach, North Carolina July 19-22, 2023 through VRBO and the owners ABK Realty. After traveling 11 hours to get there for a family wedding in that area we entered the condo and were absolutely let down. The conditions of the condo were unacceptable and did not look like the pictures posted on VRBO. We paid a lot of money for the waterfront unit, but could not see out the window due to the fact the seal was broken and condensation within the window fogged it up. We could not keep the door shut, there was pubic hair in one of the beds and the AC unit, and the louver door which was in the main hallway of the unit was ABSOLUTELY disgusting. It obviously was not serviced as it was covered in filth and mold. No way we could stay there.

Upon arriving at the booked lake house property, my family and I were immediately disappointed by the conditions we found. The property was unclean, with insects and spider webs prevalent in the kitchen, dining area, and patio. The kayaks, a primary attraction for our lake activities, were in an unsatisfactory state due to dirt and insects. We contacted the property owner, who brushed off our concerns and suggested that we clean the property ourselves, which was an unreasonable response. VRBO customer support simply said that it's a minor issue and they cannot help us in any way. They just charge money in advance on behalf of host that to a premium amount with no responsibility at all. Airbnb would never do that. Not gonna book any property with them anymore.

We rented a condo a block from Carolina Beach from July 5 -9. We arrived to find someone else staying there. We contacted the owner, who was apologetic and helpful, and were told that VRBO has double booked his property multiple times. We called VRBO and had to repeat what happened to three separate people before someone could help us. We were told that they would put us in a hotel for the first two nights, and their team would be finding us a place for the last two nights. We never heard from them.

I just had the worst experience with a vacation rental at Balsam Lake, Wisconsin, and the only thing worse has been VRBO customer service. They do not care. They have no interest in correcting the situation and could care less about you as a customer. I will never rent from them again.

It has been my experience with VRBO after renting numerous properties that they do not post any reviews that may contain disparaging or poor ratings on properties. Basically, they are defrauding the public by not letting folks know the truth about properties they list to rent. I suggest not using VRBO, I know I won’t ever again.

We booked a property in Houston, TX for a week long day camp for my young son 7/16/22 to 7/22/23. Should have raised a red flag when we never received check in instructions from owner until we asked when we arrived to rental. We arrived after 8pm (check in was 4pm) to find a DIRTY mess from previous guests & unit UNDER EVICTION NOTICE so we could not stay. I immediately called VRBO and they gave us 1 night stay and I was told I would be receiving full refund for the rental fee: $ 631.70 USD. They paid for one night hotel and NOTHING ELSE. When I contacted them via email and virtual assistant to follow up on refund, I got dead ends. I will not rent from VRBO again. Worse yet, the property is still available for rent on VRBO. Terrible customer service. BEWARE!!! After this, I booked through Booking.com and had an issue that was resolved with a refund and had the complete opposite experience.

Host. I have been restricted for 10 days now. My renters are worried and future rentals not allowed. VRBO blamed the city, nonpayment and over our limit of rental days. All of their claims are false. The city sent me a letter and copy of my license showing full compliance. I sent it to a VRBO supervisor. He acknowledged receipt. I have called 8 times now. They admit their mistake but still haven’t fixed it. They should be ashamed. This could easily be the worst customer service I’ve had. I’m looking for somewhere else to take my 2 listings and I don’t normally write reviews.

The rental listing was not accurate on the number of beds so we were short on sleeping arrangements and had to purchase an air mattress. After leaving she falsely accused us of breaking several things and charge my credit card $270. After I sent what pictures I had she admitted the housekeeper was “wrong” on some of the things but refused to refund my money. We left the rental in better shape (floors especially) than when we arrived. I filed a complaint with VRBO. My ticket was closed out and they have yet to investigate or contact me. We will never use VRBO again.

I had two listings on VRBO and pulled them both. The company is not host friendly in resolving review issues, they do not pay local taxes for hosts like other vacation rental companies, they do not provide free damage insurance like other companies, they charge guests and hosts more commission than other companies.

VRBO refused to help with an emotionally and financially abusive host plainly preying on guests for money. I arrived at a the rental I paid for and it was filthy. There were even dirty dishes in the cabinets. It was horrid. An immediate health hazard to myself and my family. I have been immunocompromised over the past year after and am still considered immunocompromised. Host did not acknowledge the cleanliness issue when presented with it. After leaving, booking a hotel, and filing a VRBO claim, we were not contacted until the trip was over the next week. The claim was denied, apparently cleanliness is not covered under their "book with confidence guarantee" and I would have to have the hosts refund the booking.

This is what you are dealing with at VRBO. Notice the 100% refund is a JOKE. (Psst... Don't forget, you can cancel for a 100% refund (minus a $750 partner fee) until Sep 10). The support they provide is zero.

The website would not let me into an invite I had received. After many tries I contacted support. They were no help. Worst customer service I've had in a long time. I gave her all the info and then she asked if I could prove it. How ridiculous.

Booked a last minute vacation to the Gulf side of Florida and thought we were going to have a blast. Options were limited for places to stay. I prefer hotels but Anna Maria island well there aren’t any that I know of and everything was booked. I turned to VRBO. I should’ve turned around. The property was inundated with mold! I called Vrbo instead of the host as to avoid confrontation thinking Vrbo had my back. No not at all. I found 1 vacancy on the whole island under 600 a night. And went there. We left our clothes at the Vrbo rental because we weren’t sure if we were going to find another place. While on the phone with Vrbo they called the property owner which lives 3 houses away from the rental. Super unprofessional for Vrbo to do that. What if the host that we never met was a thief or worse? Made us so uncomfortable we rushed to the rental from the beach to grab our bags and leave asap as we don’t know this person from a hole in the wall.

I rented a home for 10 family members to stay in. Upon arrival we realized that the photos were not accurate. The home was infested with fruit flies, we couldn't even set our drink down. There was water damage and the house smelt like mildew. The yard was so unkept that my sister got poison ivy walking into the home. I called VRBO and they said I had to contact the host. No further accommodations were made, and they only issued a partial refund. I had to find room in my home for an extra 8 people with no notice. I contacted them two more times to get the rest of my refund, and was told that I would have to negotiate with the host myself. I will never use VRBO again.

I reserved a cabin w/ pool for late April in Iowa 3 weeks in advance. A day prior to our departure property owner called me to let me know that the pool is broken! I asked if we can postpone the trip until the pool is broken to which he disagreed. I asked for refund and cancellation and both owner and VRBO didn't accept. Property owner even texted back to me that the cabin is in Iowa not Florida!!! It seems like he should decide if I wanna swim or not in 70 degrees! I didn't agree and never traveled to the cabin. I disputed to the credit card company and Vrbo responded that minor defects is not a ground for refund based on their agreement! Apparently a broken pool for a "cabin with a new XL brand new pool" is a minor defect. I am still in the dispute process but avoid VRBO by any means!

As a Host -- my experience is that Vrbo just got worse. As a Host, I have not been able to reliably access my site for about two weeks because an ad for One Key blocks me, and doing everything that promotional window leads to still did not open my site. At one point, my site was opening to the UK version with prices in pounds.

Unable to write this horror story in such small place. Booked in March 2023 for Nashville, TN, USA for July 2023. While already on vacation to different destination- 13 emails/12 phone calls later, we were forced to rebook ourselves with no help or reassurance of refund from original booking. In the course of the phone calls we were assigned case #**. No response. More phone calls, assigned another case #**. No response. If we had waited for VRBO rebooking department to contact us (which per representatives is only via email, no phone). We would not have had any place to stay in Nashville from July 10th through July 15th, 2023. All 4 of us were in a panic. Our friends with us had previously used VRBO no problem. This was our first time and due to this experience have little to no interest in ever booking with VRBO again.

Vrbo has the worst customer service. There was an email mix up with the property owner, we were not getting notifications on check in. I went to the vrbo app and all of our correspondence with the property owner was deleted. We called vrbo to see what was going on they contacted the property owner and we tried to clear up the email mix but the property owner refused to honor the reservation. The Vrbo employee told me that's not how we do business and we would have a refund in 5 to 7 days. 3 weeks later and at least 6 phone calls at an hour to an hour and a half apiece still nothing resolved. They tell you that a supervisor will call and one never does. They just give you the runaround. I will never use them again

Do not use VRBO. They are a trash company and have no customer support for the client that stays at a VRBO. Not willing to work with us whatsoever. They do not care about the client staying only the homeowner is who they care about. I would recommend you never use this company and use another company to rent a house cause the other company has way better support and actually treats you better and will work with you if someone makes up a story about damage to a property.

We were traveling to Galveston, TX. Our Airbnb was randomly sold on the day of our check in. Beware of BOBBY MO LLC INVESTMENTS. VRBO continued to give us the runaround but we should be expecting a refund!! Go to Airbnb instead!

RENTERS BEWARE! I booked a rental in Jacksonville, Fl. The rental property was a bust. It was filthy, and did not have working A/C. Upon arrival we could not stay there and had to go to a hotel. Requested refund from the host. He would not refund. Contacted VRBO, they opened a claim. Past that they were no help. They basically said this was between me and the host and the host would not refund. His reason was that I did not give enough notice to cancel and therefore he could not list the property for a few days. VRBO is terrible and does not help out renters who encounter problems with their rentals. They just basically say sorry your loss. ** this company!

Filthy, disgusting conditions in a Lake George vacation rental. Homeowner is out of reach. The house was NOT cleaned prior to entering the premises. 0/10 experience, this is absolutely unacceptable practice. They need to completely redo their business practice or go out of business completely.

Our Condo we rented In new Smyrna Beach Florida. Address is Pelican Perch 530 Esther St. new Smyrna, Beach Florida se 32169. We rented this condo for my husband’s 60th birthday with a couple family members. Upon arrival the condo seemed OK. We noticed a lot of construction going on to the condo windows and such exposed insulation in the master bedroom. One of the garages we couldn’t use because they had windows in there so that really limited parking but it was clean. It was conveniently located to the beach.

VRBO.com has horrible customer service and the host was not responsive. I spent hours on the phone with customer service and tried to contact the host throughout the entire day yesterday. The host would not respond to messages and her voicemail box was full. Customer service (no one would help after 7 times calling) is very unprofessional and would not help at all after I spent hours on the phone with them. They kept repeating that the host has to make decisions and that the host can choose not to respond to the guest. This is unacceptable and VRBO should be ashamed of their customer service and having a host like this representing their company. I will never use this company again. Airbnb provides excellent customer service and VRBO should do the same.

I booked and paid for a full apartment. I was in the area a day early and went looking for it. It didn't exist. I spent hours on the phone trying to resolve the issue with VRBO. They said, "Come back tomorrow." What? The property doesn't exist and now I have no place to stay. They don't care. When I posted my negative review on their site, they took it down. I had to get my money back from the credit card company. VRBO doesn't secure their site, doesn't verify properties, and doesn't provide ANY customer support. DON'T BOOK WITH VRBO.

In the last year I made 3 booking at VRBO, in 2 occasions after the payment was process and booking confirmed the owner ask me for more money and cancel my booking because I refused and the other one, for no reason decided to cancel my booking. This behavior is unprofessional for a respected company and makes a fool of the client that use their services. The owner have no penalties for doing so, they abuse the client rights and jeopardize their vacation. A company with this behavior should not be allowed to operate with complete impunity from Consumer Affairs.

My church family rented a house through Vrbo.com, it was a great experience, customer service was absolutely great. I have nothing bad to say, I definitely will be using them again for our next vacation. If you are looking for a great house that feels like home, try Vrbo, I don't think you would be disappointed.

Terrible time trying to set up an account and lots of wasted time. Dealt with 2 representatives and still no success. The end result was the easier option and went with Airbnb and I was set up and getting clients in 30 minutes.

I booked an Airbnb via Orbitz and VRBO for a 2 nights in Montreal on a long weekend. After driving to Montreal for 8hrs the host cancelled my booking which stranded my specially abled mother, friends and I. Where no hotels or Airbnbs were available through the city. Vrbo promised us a replacement after 4hours of convincing but did not come through with it. They then told me to find my own place and 1 night's stay would be compensated. Since then it has been 15days and even after constant reminders there has been no response. The call center keeps telling me someone will get back to me and that there is no way to escalate this. I'm very disappointed and surprised that such things can happen in Canada.

Hardly ever do I write a review regarding a poor experience. However, Vrbo has topped the list of all the horrible customer care that's ever been received leading me to this review / complaint. My family and I booked a trip over a year ago near Traverse City, MI that would fit nine people comfortably. With amenities such as six bedrooms, two bathrooms.

Stay far away from renting vacation properties with this platform. Twice in the past 2 months the owners of the houses I rented canceled last minute. One property was in Miami for my daughters graduation. Owner cancelled 6 weeks before. I saw he listed it the next day for $200 more a night. Apparently he didn’t realize it was college graduation week when I booked and paid in full back in September.

This company promises support, comfort and care. Forget about it! I got to the place in Louisville called the View. Outside Crack head who was topless. Yikes. Go in and note from manager Chris if the elevator doesn't work enjoy the climb 16 flights. Luckily elevator dirty smelly worked. Next it said no pets. Dogs and cats running around. Get off the elevator and the smell of ** everywhere hallway was dirty. Next get into the room. The whole place reeked of **! Stains on rugs, walls and couch where I was going to sleep. Bathroom ceiling chips nasty. Bed flies bugs just gross. Brought the landlord up and she was disappointed in what she saw. I tried canceling. For 3 days run around. This tactic allows the manager a chance to make money. All of a sudden they email and say reservations canceled. They give back only half when they promised fulll refund! I sent photos film and still they refused! I will continue giving them much needed reviews like this.

If I could give zero stars, I certainly would! We booked a house in Columbus Ohio for the Ohio State fair, booked it in January. WEEKS before our vacation we got an email that stated they cancelled our reservation. I emailed VRBO, and the property owner. VRBO said to find a place less expensive, or the same cost and they would help us find a new place to stay. Weeks before the fair, all places available was at least double the cost. I sent them 2 more emails asking for help, with no response. The property owner did respond, he said he had no idea what was going on, that VRBO cancelled us, not him. We have not heard anything since. So, we booked a more expensive house through Airbnb.

We were in London, UK. OUR VRBO rental turned out to be a property that someone set up a a rental, but was actually a scam to make money. We were left in London without a place to stay. I called 4 times for help. VRBO would hang up/ disconnect. When I called from my home in USA to get reimbursed, they said "if I had rented through them due to the scam, they would have helped us with the cost of where we ended up, but we went through another company to get a hotel room, so they weren't obligated to make up the difference in the cost". We were forced to pay 3xs what it cost our original rental. I will not use it promote this company to family or friends. Be leery of using their service, obviously they do not have secure procedures for homeowners that rent their property. We have traveled the world using AirBnB, and never experienced this problem. VRBO did refund our rental cost, not the extra for the alternative space.

I have had my share of not-so-great experiences with Airbnb but in the end, they always came through, although you have to spend hours on phone with them. VRBO seems 1000 times worse than Airbnb. We booked a vacation rental in Hawaii using VRBO and were eagerly looking forward to it. Once we checked in the house was in a horrible condition. It looked as if it was not cleaned between guests. There were roaches in dishwasher, hair on the floor, unflushed toilet paper, food particles all over the countertop, unclean/used towels.

The owner of the rental sold the home and I was given less than 2 weeks notice! Only part of my payment was deposited back into my account and the customer service rep I spoke with assured me the rest would be there within 10 days. This did not happen! I call VRBO customer service again and provide proof that only some of my money was deposited. The rep insisted that I was given a full refund! She gave me a case # and told me I would receive a call within a week!! I will not use them again!

The system has had me locked out for more than three days. I cannot get into the account to communicate with my renters or to answer any questions that new renters may have. I have called support numerous times and they will not allow me to speak with second-line support or a manager to get this resolved. Absolutely unacceptable. Worst support ever. Brian is the absolute worst.

First and last time renting through VRBO. The place we rented was not like the description. House had lots of safety concerns and the owner ended up keeping 700 dollar of my deposit even though we never stayed a single night. Also VRBOs promise guarantee is a joke. I received ZERO money back from their “guarantee“ since losing out from a dishonest rental. I’ve contacted their team several times with no luck. It’s not worth the headache.

As a host I used to have decent experience with HomeAway … but following acquisition with VRBO things went downhill quick. Reached IT platform. Full of glitches. Results in double bookings, loss of booking information, terrible guest experiences for payments, and all of this for high commissions. I used to get 70% of my bookings thru HomeAway and now maybe 20% as AirBnB is eating their lunch. I’ve tried to reach out to them to make someone who might care aware of the issues… no one cares…. As a premier host no one has ever reached out to ask me what works or not. A culture of delusion and cost management.

VRBO is not a company you want to use for your vacation rentals, they will lie or not disclose the truth about the house they are advertising. Recently a property we rented for a family gathering needed to have 6 individual rentals in one area in Houston. We found it and then right after the last payment was sent they told us the property was sold so we had to scramble to find another one which VRBO basically told us this was all they had, the price did not change but we were put in a rather seedy area, the apartments smelled of ** and no one of the party of 12 felt safe.

We were staying at a VRBO property in the Cadaques Caribe in Dominicus Americus, Dominican Republic. Property ID:6359317ha. When we first arrived we were met by the property contact, Lucy. She got us signed in and a golf cart to the apartment. We had to park all the way down by the lobby. She showed us around the apartment and then left us to settle in. It was very hot in the living room. I turned on the ac. It turned on, but it was just blowing hot air. The ac in the room worked, but it was very weak. It was 88 degrees in the living room. We tried to close the shades, but they were stuck halfway up. I put up a sheet over the window to keep the heat out.

VRBO was an excellent product until it was sold by the founding couple. Big Tech, in their usual fashion, made numerous "improvements" to the product which took all control away from the property owners. Then the fees for starting escalating annually, while the quality and usefulness of the product constantly erodes. The system has been down for the better part of a week. Owners cannot respond to rental requests because we are locked out. No communication from VRBO HQ in Austin. Millions in rent revenues being lost by the owners and renters getting angry that the owners are not responding/confirming. Because we can't Mr. Jeff Hurst! All this while ZERO has been communicated about when the systems will be restored.

Vrbo makes you open a "case" for every little inquiry. I was dealing with a broken AC in a condo. After much utterly superfluous and fruitless back and forth with multiple time-wasting robot-agents, my primary issue was ultimately resolved. BUT I discovered something about Vrbo along the way: they won't hesitate to flat out LIE in order to get your "case" bungled through the system. Example? They said a review which I requested to be rescinded was indeed removed when in fact it was not. They arbitrarily close your "case" without resolution, apparently in an attempt to wear the consumer down to a surrendering fool? The website is not user friendly either. The individual properties might be fine, but Vrbo's customer service is the absolute PITS.

NEVER rent from VRBO. First, VRBO stranded me and my family without a place to stay. We showed up at the rental property just to find out it had been sold months earlier. (Even though we received a confirmation e-mail from VRBO earlier that week.) Then VRBO Customer Service had me on-and-off "hold" for 3 hours as well as "disconnecting" from me twice without ever calling me back. And VRBO did NOTHING to help me find lodging! Luckily, I found a hotel MYSELF for my family to stay in, but it cost me an additional $300 over the price that I had PRE-PAID VRBO for! This was the worst experience traveling that I have ever had... and I am going to everyone I know what a horrible experience I've had dealing with VRBO and their terrible customer service department.

I had to select the star rating. I would go with zero stars. This “company” double-booked our villa, and literally did nothing to help other than let us stay in a hotel causing all of our food spoil that we brought. Still do not have clarity on the very little amount they are doing to maybe help?? Our children are crying and we are going to have to turn around tomorrow for home. I have not received a refund for our place that we rented, or for the 2 Hotel rooms they made me book today. They tried to resist reimbursing me for this purchase. It’s funny that they were able to extract our money the day of booking… Funny how that works. I have been on the phone being told many lies for the last two days, and when they get nervous, they hang up. I never write reviews, but think anyone wanting to book a trip needs to stay away from VRBO at all costs.

I am a handicapped person for the last 23 years. I am not able to climb stairs or walk for long distances. When I rented this condo 4 months ago, there was nothing about the elevator not working. When I arrived, the elevator is not working and was blocked in the building. So for this vacation, I'll spend it at this condo. I contacted both the owner and VRBO. They said they can not do anything about that, they will not help, and it is my fault that I did not read the revision for the property regardless they did not notify me that they change the description. So thanks to both, this is the worse vacation I ever got.

Left the rental 2 days early as it was a dump and a safety hazard. VRBO claims 0 responsibility in representing an unsafe house. 2 weeks past the 14 day period for security deposit return and I've still gotten nowhere but repeatedly told I have to go back to the host. Which I've been doing for the past month and a half. VRBO is a scam.

Please cancel the reservation for this home, after rereading the no shoe policy and some other issues on the agreement, I don't feel this is a good fit for us. In fact, if you look at the ADA, demanding that no shoes be worn is not acceptable. My mother is 88 years old and has a handicapped card from the state of Arizona. I also was looking for a room on the main floor which I directly asked the person holding the landlord tittle. Furthermore, sometimes after a long day, she needs a walker, this rental agreement is too stringent and is not welcoming for a elderly person or handicapped. I will be looking into the Oregon state laws on this, I do know this exceeds the demands for ADA on a federal level. The other homes in the area have mold including one of the other properties I looked at owned by this company. Most people of 70+ years have other issues with declining age, like asthma, and COPD.

First time VRBO user. Rented a condo for a week for the second half of our vacation. Realized when we arrived that check-in instructions had not yet been sent - would have typically noticed this sooner but this was part of a longer vacation and we were very busy. Contacted owner while in the lobby of the rental, and reservation was cancelled while waiting for owner to return my call. VRBO gave us a 2 day hotel and said they would be in touch with us to help book another room. We did not hear back from them. Contacted them again and was told to rebook a room ourselves.

First experience booking through VRBO. Had to contact them upon arriving at the reservation regarding safety concerns and inaccurate information/unavailable amenities with the property. The property was listed as a 4 bedroom but only had two with a bunk house. It said it would accommodate 12 people but only fit 10. There were safety hazards with the deck (holes in deck, super soft spots, fencing completely detached and hanging, etc.). These were all expressed. There were several amenities missing (hot tub not set up, rec room condemned, pool unavailable, etc). VRBO requested the representative apologized and requested I send pictures. I did this.

Seems after looking at all the VRBO reviews I am preaching to the choir, but DO NOT EVER book with VRBO. They are an an AirBnb wannabe and never will be. Their customer service is horrible! Always someone working from overseas that I can barely understand. Half the time they drop the call (I believe on purpose). I booked a trip through (reservation #Property ID: 2973254) VRBO instead of AirBnb simply because I could not find what I was looking for. A week before the trip I was curious that I did not receive any messages informing me of my stay, check in instructions etc. So I reached out through the VRBO messaging system to the owner (who in this case was a management company) No return message. I then called their customer service number listed on the VRBO reservation. No answer. I left a message with no return call. I did this 5 different times throughout the week with no luck.

Canceled my booking 3 days before my flight. No call, No email. I got an automated refund email that I noticed the next day! Due to a website error, I double-booked two houses. When I realized they would not back me or refund the money (they can't by the way). The VRBO location owner Timothy ** Property #581520 refused to refund the money even though it was booked less than a full 3 days. VRBO would not acknowledge the error because I did not have a screenshot of an error that occurred even though at the time I did not know it was an error.

Our host cancelled our vacation property after we booked it months ahead. I think they are double booking these vacation homes and increase the prices to other renters. I know this for a fact as I knew the area and the property. Do not trust this company and the host.

We rented a luxury villa in Sicily 3 months in advance through the Expedia website, not realizing that it was a VRBO’s listing. 2 days prior to our arrival, the reservation was cancelled, vrbo said that they will give us options for a new rental within 24 hours. No one contacted us during that time frame. We were already in Italy, vacationing, so we wasted the whole day searching for a new house for us to stay (we are a family of 8 people with kids). Vrbo did not give us any support, we ended up paying more money since it was a last minute reservation. No customer support, no reimbursement from vrbo, they just kept our $ 4,500 thousands for 3 months, since we prepaid for our original reservation.

Listen, do not rent anything from this company. They are horrible, communication is poor, house was infested with roaches. They found every excuse in the world not to refund us. The host stopped communicating. We spent over 2k and we didn't get any accommodations. When we first arrived we were unable to get in the property. Took us 2 hours to get in, only to find a mess.

It was the worst holiday ever! My wife’s birthday was spoiled. We messaged the owner in advance that we are coming at 21:00. When we came, nobody met us, nobody responded our calls and messages. It was late night and we had to stay somewhere, so we booked another hotel. Next day we asked to bring our money back and the owner said that he would not make refund. We did not spend any time at this apartment, but they charged us for all nights. Never book anything from this owner!

I booked what I thought was a VRBO property, but it turns out I booked a Stay-Newport property. I canceled within the 100% refund window but they both gave me the run around saying only the other party could cancel it, pointing fingers back and forth after multiple messages. I’m still waiting for the refund and cancellation to be processed, but it’s forever ruined my impression of VRBO and the heretofore previously unknown Stay-Newport. Avoid at all costs unless you want to get into a battle of he-said-she-said.

We had a VRBO reservation in Chicago & when we arrived our host told us that he had a squatter & canceled our reservation last min. I had to call vrbo to let them know & took me 3 times to finally get our reservation situated. We were told that they would pay for a hotel for us but found out that they will only cover up to $194 for one night. It took about 25 min+ to get a hold of anyone on the phone for Vrbo and was told that they had technical difficulties the first time & to call back in 1-2 hrs. The second time calling I was to be transferred to someone to help me and they hung up. Finally got to what I needed the 3rd time calling.

A couple months back I booked a beach house rental for a week through VRBO. My payment went through, I received all confirmations. When we arrived at our rental there was a cleaning lady who said there was no booking. My wife, two kids, and two dogs, are currently left stranded hours from our home. I've called VRBO and was told they were going to find me another booking, but then hung up on me. It has been 4 hours and I have not been able to get through to their travel care team. I called back and was told my issue will be "escalated" and they will contact me. They could not give a date to when I will be contacted.

I recently checked out of a VRBO rental. I had to put a $1500 damage deposit down if I didn't buy damage insurance from vrbo. Now, after checking out, I have to wait 14 days from checkout to receive my $1500 back. So they get to use my money for 14 days while I have to pay $1500 to the credit card company that I shouldn't have to pay. Waiting 24-48 hours I would understand, but 2 weeks?!!!

We rented 1054 Holden Beach Blvd West. This is a 3-bedroom/2 bath house across the street from the beach. It was beautifully decorated, perfectly supplied, meticulously clean. Met the owner who gave us his phone number and offered to help in any way. There were many little touches that we appreciated: books, puzzles, full length mirror, lots of appliances, lots of bath linens. An absolute gem! The only concern is beach access as each home has a specified access point. One must go upstairs, up a ramp, downstairs, then up and down a dune, which is not for the orthopedically challenged.

If I could select 0 stars I would. I have been waiting for an answer from VRBO since about 2 weeks and still have to tell my story again and again. I've been chatting and talking to 8 agents so far... No answer and seems they don't understand a word you are saying!

We booked an apartment in Paris from May 5, 2023 - June 1, 2023. We realized at about 10 pm on our last day that we did not have the key to enter our VRBO apartment in Paris. (The door locked automatically upon closing.) We went to VRBO.com and tried every number we could find, but only received a message. It was frustrating on VRBO.com when we found the section that said "I have a problem with my rental" and all contact information was grayed out and we could not click on it. So VRBO was unavailable to us, though we tried all night to contact them.

We booked a two bedroom home in Anaconda through VRBO. When we arrived and got in we found it already occupied by really dirty occupants who obviously had no intention of leaving. I am not a neat freak but it was disgusting, think earwax covered q tips on the counter and food, drink slops and dirty underwear everywhere. No reply from the host and VRBO kept me on the phone, while sitting in the car in the rain, for nearly two hours and then just said sorry we can't help. They made zero effort to find us somewhere else as promised and we had no contact from the owner. By this time it was getting late and we couldn't find any other pet friendly properties so had to drive three hours back home. The worst part is that he cancelled and refunded the next day (no reason why) so I couldn't leave a review. Which means their review process is useless. What is the point of having reviews if people can't share such awful experiences.

The home we rented stated that dog/cat welcome. That does not mean that dogs and cats live in this house full time. When we got there the hair and dander was everywhere and my husband is allergic and couldn’t stay. The master bathroom was also in the middle of Construction and partially worked. Spoke with the home owner and they said if we left immediate they would fully refund us and they would come back home. Had they not offered the refund I would have stayed with my kids and my husband would have gone home. The next day I got an email from VRBO and home owner saying they weren’t giving me a refund as it was too late in the process and now VRBO won’t answer calls or emails. They stole my vacation and my money. Absolutely disgusting.

Do not book with VRBO! We recently booked a property listed on VRBO but it was a bait & switch scam. The property that we got assigned was not the same as the one listed on their website. Contacted their "outsourced" customer support and received zero support. Their so-called "Booked with Confidence" program is a scam! They allowed their hosts to deploy the "bait & switch" scam so beware when booking with this site, especially for international destinations!

Do not use VRBO! No accountability and their “Guarantee” doesn’t mean squat!! Host canceled reservation as soon as I arrived which was 10 mins before checkin. When I contacted VRBO I was told another agent would assist, 3 hours later no word from anyone. I call them back and basically got an oh well.

After calling many times, I finally spoke to someone that told me that VRBO had a glitch in the system, so the tax forms weren't being recorded properly. They finally release the money owed.

a first breach, the other party is relieved of its obligations under the contract."

Rented a nasty apt in London. The bed was broken without a suitable place to sleep. A supervisor at VRBO actually told us to go to a hardware store for parts to fix the bed, this was at 11:30 PM. The host refunded her share but no refund from VRBO. Terrible way to do business.

Let me start by saying I had a lovely time on our trip. The website and mobile site for VRBO is complete trash. Can't access on phone at all -- too many redirects and my iPhone (13) just quits. The entire week leading up to our vacation I was unable to log into my reservation via phone or computer, or the site told me my reservation didn't exist, so there were many panicked emails. My review of the property will not submit or let me resubmit, and I therefore cannot view the view the owner's review of me. The fees that get tacked onto the rental price are insane as much as they are hidden until the end of the transaction. VRBO customer service has been lukewarm at best with these issues. Use AirBNB instead. They have this figured out and customer service is much better.

After making a reservation request, they charged my credit card with a $100 service fee, they then cancelled the requested reservation and it takes 7-10 days to get your refund. Very poor experience, it also took 30 minutes of a chat session and another 20 minute phone call to confirm I would get the refund. We shall see.

Was going to Forks Washington. Mom had a medical emergency. Admitted to hospital. Not able to stay in Forks as planned. Host would not cancel the reservation, or reschedule (which was requested). VRBO live agent suggested I contact a lawyer to 'address the host's behavior'. I have friends in Forks that know the owner of the house; they were disgusted. Business Address: **

VRBO didn’t help with getting in touch with the property manager we went through and told us they had till 4pm the day OF our trip to give us info. Once 4pm came and went with nothing we were forced to get a hotel room. Still no refund for the entire fee we paid!

I booked with VRBO. They confirmed the booking by e-mail. The entire amount was charged to my credit card immediately. After travelling for 14 hours to location I found the place VRBO rented to me was de-listed a long time ago. The host knew nothing about the booking and told me they removed the property "a long time ago" and have "asked vrbo for months to remove the listing". BEWARE - VRBO takes money and confirms bookings for properties THAT DON'T EXIST in their service. They clearly don't even consult the host. Unless you love surprises at the end of a long day of travel, DON'T USE VRBO.

eBay cares more about their customer's satisfaction than VRBO. Make no mistake about it. You are almost entirely on your own if anything goes wrong with the rental. I confirmed the rental of a property without seeing the detail on what they wanted to charge me within five minutes and after seeing that they had Tacked on over $1400 in administrative fees I tried to cancel the reservation. VRBO told me that they would call the host which they did and when the host refused to cancel the reservation, they told me their hands were tied. In Florida There is a statute allowing up to 72 hours to cancel any contract.

I made a reservation in March for June 10th. I canceled April 7th and the full refund was for cancellation before May 27th. The host would not accept the cancellation so I messaged the host, black hole. I called VRBO and they tried to call on the phone, no luck. They told me there was nothing they could do. So much for guarantees. I had to report the bill as fraud and get a new card. There are no words for this level of bad service and incompetence. I tried and tried and tried to no avail.

We paid for one month as we had moved and needed a place to stay while we purchased our home. I had explained our situation to our host who assured me she would work with us. She refused reimbursement of unused days. Vrbo has been contacted many times and has not returned our funds.

I booked a vacation that had a policy of a 95% refund if cancelled within the allowed time frame. Unfortunately, I did have to move forward with cancelling my trip due to unforeseen circumstances and did receive the 95% refund from the host. HOWEVER, VRBO's service fee (of $600) was not refunded because the trip was not 100% refunded. I asked customer service for some flexibility that if 100% was not feasible, I am happy to receive a partial refund of the service fee and unfortunately that was not something they could accommodate. I spoke with multiple reps on this and expressed my frustration and disappointment and they were unwilling to help. So in addition to the outstanding 5% balance, I have now lost >$800 on a trip I am not taking. I will never be booking with VRBO again.

If you get a good property owner, it's fine. If there's an issue, you will get no support. Their phone numbers leads to a call center in India, and whomever answers the phone can barely speak English, much less solve a problem. Went back and forth on email for over a week with no answer other than, "Call the customer service number." A call to customer service promised an answer via email. Email answer is, "Call the customer service number." And back and forth like this. No answer, no customer service whatsoever.

TN cabin rental. I was able to get up 2 mountains to visit other families' cabins in nearby area. Got to my VRBO and the driveway was so torn up it was not possible to get up. (I got up 1 mile, but about 100 yards down the driveway had 2 foot gaps in it). Called and was basically told, "Oh well" and only given a 50% refund. I then had to reverse, down a mountain with kids and a 90 year old at 10pm and find a hotel to check into. It was incredibly upsetting and the customer service was terrible. I will never book VRBO again and I recommend you don't either.

So me and my family were look to book a birthday vaca. Came across VRBO. Thought we might try it. Big mistake. I saw they had a way to make payment on the site with affirm so I went on the page to check the site. Saw the interest was 33 percent. That was crazy so I back out. Well a day later told me my booking was confirmed. I was shocked. Call them the next day. They told me to just cancel so I did. Then got a message that I owed my first payment. I called vrbo right away and was told due to the policy I could not get a refund. Now I have to pay 2300. So I reached out to the landlord property #2685555 about the situation and as if he would refund my money seeing how he rented the place and got paid twice. He didn't care and told me he had a strict refund policy or 30 day. I cancel in 27 and on day after he lose nothing, this place is a rip off. Don't book. They will take your money with nothing in return.

I was looking for a 2 day rental property in Eugene, OR. The property was a cottage described as 1 BR, 1 bath, full kitchen. I booked the property on 5/29/2023 & immediately discovered there was no attached bathroom to the cottage. The bathroom was ~90 feet from the cottage & there was no kitchen, only access to their kitchen. I contacted VRBO customer service & explained my partner had prostate issues that required he get up several times a night, and that because of balance issues associated with his Alzheimer's, I was afraid this wasn't a safe option. Customer service contacted the property owner, who agreed to a refund.

Double booked cabin. Basically left my family hi and dry for holidays. And it took days for them to refund my money. The representative did nothing about the problem even though I had been in touch with the owner of the property and he said that we had rented it.

VRBO doesn’t care about you. I recently stayed at a rental through VRBO. It was a total nightmare. We were in the middle of nowhere with the only pet friendly one available on Memorial Day weekend. Besides the horrible condition of the property. There were starving and neglected farm animals, three died while we were there over a three day period. One goat, the owner informed us, had a disease called ORF. She told us it was not contagious. It is, in fact, highly to animals and humans. I had to keep my dog out of the backyard area where the goat usually lives for the rest of our trip.

I literally checked out less than 48 hours ago. I was not totally impressed. The first thing was the VRBO people continued to text me over the weekend. That didn't sit right with me at all. I was on vacation. The last thing I wanted to do was answer multiple text messages. The second thing was they insisted they needed to send someone to the property to work on some tasks once we were already checked in which was an interruption and should have been handled prior to our arrival. The pictures of the property are nice but the house is not as fabulous as the website portrays it to be. The biggest things for me were the master suite had a shower curtain hanging on by 3-4 shower hooks. Looked very tacky. Some of the doors hadn't been cleaned so I'm assuming door handles either.

I am the CEO of a Fortune 500 company. VRBO is horrible, terrible company. The landlords always cancel and don't show that their calendar is booked up when it is. They show it's all available when it's not. I was victim of fraud from one landlord. Then after I tried booking with another landlord and all three I tried with cancelled and it took 15 days for me to get my 5500 dollars back. Disgusting. If you want mental peace and a professional company go somewhere else. If thousands of people are giving VRBO terrible reviews that should tell you something.

Went from NJ to Nashville. Illegal VRBO. No owner. Rented apartment listed illegally. Had codes to enter building. Could have killed us. VRBO investigated. ZERO. No one speaks English. NEVER do it!!!! Scammers. Promise refund/reimbursement. Never heard back.

We booked a week-long stay at an advertised rental unit in Providence R.I for late June and early July. The booking was completed in mid-March. In mid-May, we received notification that the owner wanted us to cancel the reservation as they were unable to abide to it. With assistance from VRBO customer service, we did finally get a full refund for that reservation and found another rental for which we made reservations. Now, approximately 3 weeks later, that owner cancelled our reservations. I can somewhat understand one cancellation, but not two. I do believe it is a way to kite our money as we were required to pay in full for both reservations. We had to contact VRBO customer service to receive a full refund again. We are finished using VRBO, and have moved to Airbnb.

We have our property listed with VRBO and have used them for 5 years. On April 4th 2023, a guest checked out of our property and we had no property damage to report to VRBO. Usually, VRBO automatically refunds the guest's $500 Security Deposit within 5 days of checkout. VRBO holds the Security Deposit in their account and as Property owners we do not have access to the money.

Even so we are advertising our vacation rentals on FeWo-direkt and VRBO I must warn the general public when renting properties through the Expedia Group which includes VRBO and FeWo-direkt as they allowing Houzlet.com their business partner, well at least Houzlet is advertising that they are partners with VBRO, to commit fraud on their vacation rental website. The fraud is that Houzlet steals property pictures and content from other property owners to then advertise the properties on the Fewo-direkt / VRBO / Expedia sites at least that what they did with 2 of our properties in April of 2023. As a test and to make sure that this is not just a mistake I actually put an inquiry in to the host Houzlet for January 1st through April 15th, 2024, a rental period that was already rented through our agency for $ 9,000 a month.

Looking for potential interest to create a class action lawsuit against VRBO. As a guest who was cancelled on without a refund during the stay, VRBO left me in a damaging situation at no fault of my own. This should never happen to anyone, so if you're interested in creating a class action lawsuit, **.

I rented a condo in Myrtle Beach through VRBO. After the booking was confirmed the property manager, Luxury Beach Rentals, reached out and demanded that I sign an additional contract directly with them. Buried in the small print was a clause that required me to indemnify (pay money to) the owner should anyone be injured on the property during my stay. I called them and objected that I didn't think it was fair that the contract required me to pay them even if someone was injured due to their negligence. They told me the contract was take it or leave it. I reached out to VRBO and they told me there was nothing they would do about it. I could cancel but lose $100. I ended up canceling and finding something equivalent elsewhere.

If I could rate this company a zero I would. The absolute worst company I have ever dealt with and will absolutely never book with again. On the phone with this company all day as my original reservation for this morning got canceled. I have been in correspondence with about six people. First two both gave me wrong information. The first said I should not cancel through the app and the second and that I should and both told me I qualified for a customer guarantee which granted I did not ask for but of course said I appreciated it. The steps to get that guarantee were certainly not worth it as five people later I am told that I do not qualify and I have wasted an entire day trying to book reservations that I would have never booked in the first place.

Memorial Day weekend, May 26 my freaking birthday!! I booked a house in Hot Springs Arkansas. I drive to the spot with my family (about 10 of us)! We get there only to find out that these ** double booked the house. We are stranded with nowhere to go and can’t find any other place because of the Holiday Weekend!! These people are the most unprofessional, absent minded bottom of the barrel organization I’ve ever heard of. I don’t know why BBB hasn’t put these ** out of business. If you are reading this, please stay as far away from VRBO as possible. They actually RUINED my birthday, embarrassed me towards my family, and I’m so damn mad I want to bankrupt these damn folks.

Booked property thru Expedia back in October for end of April with a Property listed under Christian ** property #1963477 Nashville 2 Bedroom Condo, kept in contact throughout the reservation period. Two weeks prior to scheduled stay reached out to Property Manager, Christian **, was reassured everything was all set. Was told would get more information, closer to date. Heard nothing, reached out again, Friday before due to leave, "We're just waiting on finalization of reservation " per VRBO. I also was told they would contact me later that afternoon, NOTHING!

AFTER I paid 1/2 the rental as a deposit, VRBO increased the nightly rate, increasing my total spend by over $500. I emailed the owner and he contacted VRBO to fix the nightly rate, but they ended up only giving me a credit on the total amount due. This does not cut it! VRBO needs to (and it knows it needs to) also credit me with the taxes it charged me on the wrong nightly rate. I spent loads of time trying to convince VRBO that my invoice was erred--what a frustrating experience--and have yet to see a refund. I CANNOT BELIEVE VRBO CHARGED ME OVER $300 SERVICE FEE FOR "EXCELLENT CUSTOMER SERVICE". I deserve that money back too!!!!

I had to cancel my reservation and I did so in a timely manner. The service fee I paid to VRBO was 679.00 and after waiting over 2 weeks now found out I will not be getting that back. That is a lot of money to keep from someone especially how they did nothing to earn it. I will not be using them ever again.

Working out of town and needed to rent a place for crew. Found one with availability and booked it. Shortly after, was told but the host "NO. please cancel. This property is occupied". I immediately cancelled 'requested by host' via VRBO website with the explanation that the property was occupied. The host, Michael, texted me, I advised that I canceled, but that he needed to process the cancelation on the host end. He never did. We messaged and called several times and he said we should have received our refund, but we never did. Looked on VRBO and he never did process the cancelation. Now he won't answer calls. Also called VRBO directly several times and was told that the host already got the money ($7,800!!!) and they couldn't help us, because WE canceled.

We wanted to change our dates to book. They told us to cancel and select another date. We did. The rule was to cancel and so they could list it. We were fine. When we asked for confirmation, they bounced us from host to VRBO so that we had to keep the dates or lose $. Real slick. We wanted to use them again but will never never use them. Shame on them.

I had an instant booking, the owner sent a message on the app saying it wasn't available, I then had to talk to 5 different people over two days and hours of my time to get my money back. Will never book again.

First time renting thru VRBO, homeowner told us they would be out of country during our stay, arrived, no entry lighting, rotten steps to front door, floors were gritty, showers were filled with black mildew and had not been cleaned in a while, sofa was sticky and covered in sand, kitchen stove had dog hair on stove top, upstairs toilet would not flush, king bed had giant sink hole in middle, refrigerator smelled like rotten seafood. Homeowner offered to refund cleaning deposit plus $100. We tried to find another place but could not so ended up staying. Worst vacation rental ever.

VRBO has called me back after emailing their top execs and VRBO will refund me, while likely taking down the guy who defrauded me.

We booked a VRBO well in advance, in a small pricey location. Two months later, owner informed us that the property was to go on the market. He and realtor insisted (via email, verbal and VRBO messages), that our confirmed reservation would be honored. A month later, VRBO cancelled the reservation without explanation. The limited, very pricey location was now more limited and pricier. We were left to pay 2/3 more $ for a bed and bathroom at an inn, than the VRBO 7-10k sq ft house on a large property, each of the 3 K rooms had an ensuite. VRBO did not return emails, nor phone calls.

I made a reservation via VRBO and canceled 12 hours later. According to the reservation I would get a 100% refund if canceled before June 7th. I got the refund but I was only refunded $636.31 and the original amount was $662.81. I asked why I wasn’t refunded 100% and the hosting company (NW Hosting llc) had stated I was charged a $26.50 processing fee to refund my money. I stated that nowhere in the reservation agreement did it state I was responsible for this fee if I canceled. I called VRBO and they said there was nothing they could do because the hosting company was a 3rd party. I would not recommend VRBO or NW Hosting LLC.

Vrbo removes poorly reviewed property to increase sales. I wrote review about of poor experience with a booking. I stayed at Jack Spencer’s house in Roan Mountain TN. Then wrote a review, then they removed it. I tried to contact customer service and got nowhere. I will never use VRBO again. I advise caution to others as well.

I asked questions that went unanswered such as "Are you an owner or agent for an owner", Is there any construction nearby or other excess noise (I later discovered construction a block long across the street, a firehall two doors away). The host stated a VRBO rep would be with her at check in "In case of conflict". VRBO stated they NEVER do that. Wait times were long to reach unhelpful service representatives who wasted my precious time. The host refunded my money but I was stuck with airline arrangements made and no place to stay. I only got the refund by threatening legal action. The listing in Toronto was 9819011. VRBO promised to help and sent listings at double the price in unsuitable neighbourhoods.

We had several issues with our stay and were unable to leave a review since the "host" disabled our ability to review them or the property once we made them aware of the issues. This is NOT a review process that looks out for the consumer. It's all about protecting the host and the property so VRBO can keep earning commission.

Renter BE AWARE! Use another company! I have NEVER had an issue with Airbnb and have rented with them countless times. I have had my first and last experience with VRBO. I booked a home that met all of my family and I’s needs for an upcoming vacation.. I reached out to the owner of the home to ask a question about check in and at that point he stated he was already booked through the app AIRBNB and canceled my reservation. He stated he didn’t even know he still had a house on the site for rentals or that I even rented the home. If I didn’t reach out I would have showed up and another family would have been occupying the home.

So I got a vacation property down in Orlando Florida for four days. I booked this property maybe 3 to 4 months ago. Three days before we leave they cancel our property for a water line break, which is understandable that things do happen, but it took me three days to find a new property and they said because we found a new property we cannot be compensated. They'll close out the case. The customer service was poor. I literally talked to 9 to 10 people and everybody gave me a different answer. This will be my last time renting anything from this company. I cry for two days straight and they're telling me now that there's nothing they can do about it. Would not recommend. Customer service is poor. Also, you only talk to email nobody would ever get on the phone.

We booked an apartment thru VRBO 9 May reservation **, for specific dates of 24-28 May 2023, but on 16 May host just changed our dates to 26-29 May 2023 and also increased the day rent from 170$ to 226$, we wrote host couple times and called not answered. We called VRBO to resolve the issue, and Vrbo just told us the host canceled our booking.

I highly encourage people NOT use VRBO. I reserved what I thought was a location close to the Thomas and Mack arena in Las Vegas when my daughter and I went to the NFR. When we arrived to check in, we could not because the advertised location was wrong. The actual location was nearly 20 miles away in Henderson. The host later claimed that the VRBO app would not allow him to enter the correct address. At nearly 4am, I was forced to take what may have been the very last available hotel room in the city (EXPENSIVE!!). VRBO offered me a reimbursement for one night of my stay. Now, they are giving me the runaround on the reimbursement. Do not not recommend using VRBO. I will never do it again, trust me. It will be a miracle if ever get my daughter to go on a trip with me again. She was TERRIFIED that we were in Las Vegas at that time of the night with no place to stay.

Since January 2023, VRBO hasn't pay me for hosting a group in my father's apartment. I signed up to VRBO and soon got my first group for January 2023. Everything was great with the guests but no so much with the payment from vrbo. I didn't know what to expect or how soon I was going to get pay so I contacted customer services which told me they will check what the problem was and would contact me later, which never did. After contacting them several times, they told me the problem was I haven't filled documents to pay taxes, and told me to go on the site to fill those documents. I got on the site but there is not way to find any document so I contacted them again.

Rented a home in Golden BC May 1-5....were disappointed for all the reasons below but doubly disappointed with VRBO answer to me yesterday May 9 when I spoke live to them. You see it started with a 3 flight of stairs walk up to flat rented (not mentioned in ad and I'm a senior with balance issues...I told owner when booking I was a seniors w 2 dogs). I learned stairs illegal because they had no handrails on any of them There was a fan in bedroom that didn't work...temp during day about 84 degrees while cool in early morning could sleep because of heat. Many things advertised weren't true like DVD player not there, BBQ not there, Gazebo not there, Pool Table not there. We were so uncomfortable we left early...wrote to owner (supposedly). He didn't answer. BIGGEST COMPLAINT was VRBO says, "When you rent with us You get the whole house"..NOT TRUE...the owner lived downstairs in same building....

Upon arrival at the vacation rental we heard a dripping sound from the AC and discovered a pool of water on the water heater and a 1/4" thick deposit of mold along the whole of the perimeter of the AC unit. Our immediate concern was that we were breathing fungus, so we opted for safety by opening all the windows and shutting down the AC. We phoned VRBO and the owner and left a message, in the meantime, we started looked for another place. Unfortunately, the new place wouldn't be available till the following midday.

Contacted them online about why no upcoming trips were shown in my online VRBO account. I had to re-enter all my info multiple times as the woman "Sarahlyn C" was obviously not a native English speaker and didn't know how to work the computer system. Almost half an hour online, waiting long periods of time for her to answer my questions. My questions not resolved to my satisfaction. I will use Airbnb from now on, never again for VRBO!

I was a host for 5 years operating a Vacation Rental for VRBO and unfortunately they have disappointed me when I sold my house in September 2022 - told them to take me offline and they did not take me offline so guests were booked and e-mailing me with questions not knowing they had nowhere to go once on Vancouver Island. I repeatedly contacted VRBO to tell them as well as 6 separate guests booking for this summer. Finally I spoke with someone and they did not speak fluent English and deleted my account as well as all my financial information. I have tried for 4 weeks to talk to representatives from VRBO and Help on their online site with no avail.

I rented a room with kitchen and bathroom; reality was nothing like the pictures in ad. They were manipulated. Low quality. Provided review, they refused to publish. Could’ve rented room in hotel; btr.

I cancelled a reservation on March 24th for an overnight stay in the Poconos PA. I booked another reservation and paid for that one in full (the reason I cancelled the first one was because It was too small of a house and I needed more bedrooms). I was told I would receive a refund in 10 business days. 10 business days passed, I have called many many times and was told my refund would be processed wait 10 business days. After 10 business days passed I was told they would look into it, then they told me they made a mistake and to wait 10 more business days and they would process it. I did that and now have reached out to them and they are not refunding my money. I am so frustrated. I don't know where else to turn. I have spent at least 6 hours on the phone with them and have sent 23 emails to date. ABSOLUTELY THE WORST COMPANY I HAVE EVER EVER DEALT WITH!!!

I had to shorten my stay from 15 days to 9 (6 days). All contact was by email that I have the string. Employee at Customer Support (Bouhi), replied he understood my concern, but that I would have to wait until after my stay and to “reply” to his sent email. I did as asked, and ended up calling after a month to customer service. The property owner paid me back within 2 days of initially canceling the 6 days (it was a beautiful place, very happy). Customer service said they were but "they did not do partial refunds". I even sent them the email from the VRBO employee stating they would. The sad thing is, for such a big company they have no honor. Will never deal with their dishonesty again.

I own a VRBO and it is impossible to get a response from anyone in the US to help. Back in the day it was a small family business out of Texas. It was wonderful. Cared about vrbo owners. Now it's a board of Wokness who jacked their prices and expect you to tolerate poor services from overseas call centers reading a script. There is no one here in the US to talk to. Very sad.

Spoke to someone at VRBO today. It looks like they are going to try to resolve this issue.

The place we booked was absolutely filthy. There were pee stains and pubic hair on and around the toilet. The floor was sticky. The counters had not been cleaned, and still had someone's food on them. Laundry was piled up in the corner of the living room, and laundry still in the washer/dryer (so don't expect to be able to use them). The whole building was overwhelming with the smell of drugs the minute you walk in. The outside of the building had trash all over the place. Nowhere to park (even though I had asked about parking before booking). Even the police chief from my hometown told us to get out of there immediately because it was not a safe neighborhood.

My family wanted to find a place in the “VA” area. My son is graduating from college and this was one of the things he wanted. We found this place and booked. Keep in mind we also paid for the “EXTRA” cancellation fee. We decided to include more people and realized this place was too small. We then went to request our money back and this company “VRBO” stated that wasn’t an option‼️ How can you charge for services that where not rendered❓On your site it also states something regarding a FREE BOOKING thru certain timeframes‼️ We booked for 5/12-5/15… YOUR FREE BOOKING PERIOD WAS BETWEEN MAY 1st-15th‼️Please make it make sense‼️

My husband and I were booked a home in Florida for a wedding. After we did the booking we were charged in full which is fine, but then the home owner canceled within the hour saying it was no longer available. Also unusual but fine. Instead of being refunded the full amount, we were out $80: VRBO charges bookings VIA wire transfer in US funds so your bank will charge you a fee. VRBO will not refund this fee. So we are our $80 and do not have a booking. Also, if the home owner cancels and the exchange rate changes, you are out the difference between currencies as well. WOULD NOT USE IF **!!

Spent weeks to find the perfect property, hours on the phone with VRBO "because each agent gave us conflicting info" to vet out any potential issues for a once in a lifetime trip to Brazil. Host cancelled weeks prior to the trip because they found a longer term renter and just kicked us off the reservation. Now we are scrambling to find a new place, prices are way higher due to the date being so close. Complete nightmare. Worse thing is we cant even give the host a bad review because we never stayed at the property so they are free to screw someone else over the same way with no repercussions. The customer service reps are a mess, ended up losing connection and giving up on the whole thing.

VRBO and Redawning are two layers of the management of a property that is not suitable for vacation for a location across the street of a funeral home. They are not listening and not helpful. It needs to be disclosed on the website.

Luckily I did my due diligence. And found this site. For those in between housing/transient/ homeless, this appears to be a dream come true. All I’ve read is scam after scam. Canceling last minute, no notice, no refund. All too common stories. Hey VRBO, you know folks cancel on purpose for any reason and do not issue refunds after some paid for as much as 3 months in advance canceled with little notice. Not much help. Red Flag #1 No reviews, outrageously low prices. Protect thyself, sometimes you’re not asking the right Qs, research for you that is sketchy.