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Looking for potential interest to create a class action lawsuit against VRBO. As a guest who was cancelled on without a refund during the stay, VRBO left me in a damaging situation at no fault of my own. This should never happen to anyone, so if you're interested in creating a class action lawsuit, **.
I rented a condo in Myrtle Beach through VRBO. After the booking was confirmed the property manager, Luxury Beach Rentals, reached out and demanded that I sign an additional contract directly with them. Buried in the small print was a clause that required me to indemnify (pay money to) the owner should anyone be injured on the property during my stay. I called them and objected that I didn't think it was fair that the contract required me to pay them even if someone was injured due to their negligence. They told me the contract was take it or leave it. I reached out to VRBO and they told me there was nothing they would do about it. I could cancel but lose $100. I ended up canceling and finding something equivalent elsewhere.
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If I could rate this company a zero I would. The absolute worst company I have ever dealt with and will absolutely never book with again. On the phone with this company all day as my original reservation for this morning got canceled. I have been in correspondence with about six people. First two both gave me wrong information. The first said I should not cancel through the app and the second and that I should and both told me I qualified for a customer guarantee which granted I did not ask for but of course said I appreciated it. The steps to get that guarantee were certainly not worth it as five people later I am told that I do not qualify and I have wasted an entire day trying to book reservations that I would have never booked in the first place.
It is my anniversary weekend and they have made it the most inconvenient and miserable day ever. If you want a smooth experience and a positive one do not book with them. They are a joke, unreliable company who gives misleading information probably for good reviews and nobody knows what they are talking about!
Memorial Day weekend, May 26 my freaking birthday!! I booked a house in Hot Springs Arkansas. I drive to the spot with my family (about 10 of us)! We get there only to find out that these ** double booked the house. We are stranded with nowhere to go and can’t find any other place because of the Holiday Weekend!! These people are the most unprofessional, absent minded bottom of the barrel organization I’ve ever heard of. I don’t know why BBB hasn’t put these ** out of business. If you are reading this, please stay as far away from VRBO as possible. They actually RUINED my birthday, embarrassed me towards my family, and I’m so damn mad I want to bankrupt these damn folks.
Booked property thru Expedia back in October for end of April with a Property listed under Christian ** property #1963477 Nashville 2 Bedroom Condo, kept in contact throughout the reservation period. Two weeks prior to scheduled stay reached out to Property Manager, Christian **, was reassured everything was all set. Was told would get more information, closer to date. Heard nothing, reached out again, Friday before due to leave, "We're just waiting on finalization of reservation " per VRBO. I also was told they would contact me later that afternoon, NOTHING!
I again reached out, Monday, 48 prior to stay. Was given all ** excuse, they couldn't put my name in reservation till I get down there, so I asked why wasn't I told this weeks ago. Now I'm beyond Stressed out! Then 40 minutes later, I get a TEXT, not a call, a TEXT, "SORRY, WE HAVE TO CANCEL YOUR FULL RESERVATION, WE NEVER HEARD BACK FROM OWNER"!
I call them, I'm beside myself, I have 3 other women traveling with me, how are you going to Remedy this? "Sorry, nothing we can do." VRBO did not do anything to help find another location or us to stay! Christian ** is the worst host. Don't ever book through him nor VRBO, they tried to tell me that when they tried to give my money back 7 days later, my Credit card company DECLINED it. What **, and Lies !! Scam Artists!!! BEWARE!!!
AFTER I paid 1/2 the rental as a deposit, VRBO increased the nightly rate, increasing my total spend by over $500. I emailed the owner and he contacted VRBO to fix the nightly rate, but they ended up only giving me a credit on the total amount due. This does not cut it! VRBO needs to (and it knows it needs to) also credit me with the taxes it charged me on the wrong nightly rate. I spent loads of time trying to convince VRBO that my invoice was erred--what a frustrating experience--and have yet to see a refund. I CANNOT BELIEVE VRBO CHARGED ME OVER $300 SERVICE FEE FOR "EXCELLENT CUSTOMER SERVICE". I deserve that money back too!!!!
I had to cancel my reservation and I did so in a timely manner. The service fee I paid to VRBO was 679.00 and after waiting over 2 weeks now found out I will not be getting that back. That is a lot of money to keep from someone especially how they did nothing to earn it. I will not be using them ever again.
Working out of town and needed to rent a place for crew. Found one with availability and booked it. Shortly after, was told but the host "NO. please cancel. This property is occupied". I immediately cancelled 'requested by host' via VRBO website with the explanation that the property was occupied. The host, Michael, texted me, I advised that I canceled, but that he needed to process the cancelation on the host end. He never did. We messaged and called several times and he said we should have received our refund, but we never did. Looked on VRBO and he never did process the cancelation. Now he won't answer calls. Also called VRBO directly several times and was told that the host already got the money ($7,800!!!) and they couldn't help us, because WE canceled.
We brought receipts- the VRBO msgs, text msgs, etc. showing that the HOST asked us to cancel, and we were within our cancelation refund window. Still nothing. Now the host won't answer calls or messages. WILL BE FILING FRAUD REPORTS AND WILL NEVER BOOK WITH VRBO AGAIN!!! DON'T BOOK WITH VRBO! GO ELSEWHERE!
We wanted to change our dates to book. They told us to cancel and select another date. We did. The rule was to cancel and so they could list it. We were fine. When we asked for confirmation, they bounced us from host to VRBO so that we had to keep the dates or lose $. Real slick. We wanted to use them again but will never never use them. Shame on them.
I had an instant booking, the owner sent a message on the app saying it wasn't available, I then had to talk to 5 different people over two days and hours of my time to get my money back. Will never book again.
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