VRBO.com Reviews

Properties listed as Premiere Host are suppose to be exceptional. This was not the case. We stayed in a very poorly maintained double wide trailer with holes in the floor and VRBO refused to make a refund. The property was dirty, outside furniture was broken and covered in mold. Entrance doors were covered in mold, coffee pot was covered in mold. When contacting the property owner they said, "thanks for letting us know, we will fix it". How could they have not known and yet allowed a reservation. VRBO has opened a complaint that could take months. Could not talk to anyone at VRBO. Could only communicate by "chat". Will never use VRBO again.

6 months prior to my vacation, I paid approximately $2,500 for a three day property rental. I then paid an additional $650 for a boat rental. Two weeks before my arrival, the host cancelled the reservation. Vrbo returned the property rental but refused to return the boat rental fee. I was told I had to get my money from the host. He has not returned a call in months. Come to find out. This host was under investigation and Vrbo still allowed me to rent from him and they promoted his services on their site. Just thieves. STAY AWAY from VRBO.

A customer left the property early in the morning because they had damaged the property and didn't want to be held liable for their actions. When I reported it to VRBO they told me to leave negative feedback so that other hosts would not have to experience this. This person is leaving negative feedback in retaliation to this but this customer damaged the property. Hosts should be able to warn others without the fear of being defamed. The feedback of others about the property is not in alignment. When I called VRBO and asked them not to allow the feedback of the customer because of the damage and threat to defame me they were no help. They also manage an affiliate with Expedia and could not manage to tell me the id for managing the Expedia account. I wanted to refute the customer feedback now I cannot because vrbo is the manager not me and they manage horribly.

My husband and I live in Ontario, Canada. On Aug 8/23 we booked with VRBO a vacation property in Ontario, Canada for Sept 6-10/23. Once we received our Visa bill it indicated that we were charged in American currency. The conversion added an additional $432.87! When we were booking there wasn't any evidence that it was in American currency. Why would we think that it wasn't in Canadian funds: we live in Ontario and booked to rent an Ontario property? The TD Visa support person who deals with disputes said that we should have pressed the Canada button on the first screen on VRBO to book in Canadian money. He said that VRBO will claim that legally they have provided the option to be on the Canadian or American site. There is no clear instruction to do so. The total amount we agreed to didn't say we were paying in American dollars. This is a scam!

I never used Vbro.com, they charged Me 66$ and will not refund me my money. This company is a joke. I have called multiple of times, they have asked for proof, I've sent them everything. Nowhere in my receipt that it shows, I used them!

I made a reservation for a VRBO accommodation and within 6 hrs I cancelled the same reservation due to the fact that my husband got sick. VRBO property manager refused to give me a full refund. States that only if the property will be rented for the days I made reservations that they can give me a refund. Be careful they don’t care about people. Their priority is earning money.

Expedia converted some of the earned credits from their other properties to OneKeyCash, which you are supposed to use on VRBO. They make it impossible for you to use it, it's a complete scam. It's unclear what the rules are for properties that accept it, how to find them, and every customer service agent has a different answer on how to use it. Completely unacceptable.

The listing claimed excellent WiFi, but many of the TV's didn't work and the pool/hot tub was down. The host lied about everything so this VRBO listing should be avoided. I regret booking this particular vacation house in Navarre Beach, fl.

I booked a hotel stay on VRBO, and entered a credit card to pay for the entire payment. They only charged me for part of the cost, then when I tried to pay the rest, I was told the CCV code wasn't an "integer". After multiple attempts of calling the company and requesting help, I had to cancel the reservation. Guess what, they wouldn't refund the down payment already made. WHAT A RIP OFF!! I will never use their service again.

VRBO is stealing money from their customers. Not only do they charge outlandish additional fees, but they also hide policies to not give money back due to cancellations, no matter the reason. We cancelled a rental, and the owner of the property gave 95% back as stated. VRBO, who charges additional fees will not give you back ANY of the additional fees unless the owners give a 100% refund. We expected at least 95% back, just as the owners gave. Be sure to review #9 in their policy, which they hide down intentionally. VRBO did nothing in this process that warrants them even getting the fee, let alone, to not return it. We cancelled 4 months prior to our reservation for the record.