Vrbo Reviews

I have had my share of not-so-great experiences with Airbnb but in the end, they always came through, although you have to spend hours on phone with them. VRBO seems 1000 times worse than Airbnb. We booked a vacation rental in Hawaii using VRBO and were eagerly looking forward to it. Once we checked in the house was in a horrible condition. It looked as if it was not cleaned between guests. There were roaches in dishwasher, hair on the floor, unflushed toilet paper, food particles all over the countertop, unclean/used towels.

The owner of the rental sold the home and I was given less than 2 weeks notice! Only part of my payment was deposited back into my account and the customer service rep I spoke with assured me the rest would be there within 10 days. This did not happen! I call VRBO customer service again and provide proof that only some of my money was deposited. The rep insisted that I was given a full refund! She gave me a case # and told me I would receive a call within a week!! I will not use them again!

The system has had me locked out for more than three days. I cannot get into the account to communicate with my renters or to answer any questions that new renters may have. I have called support numerous times and they will not allow me to speak with second-line support or a manager to get this resolved. Absolutely unacceptable. Worst support ever. Brian is the absolute worst.

First and last time renting through VRBO. The place we rented was not like the description. House had lots of safety concerns and the owner ended up keeping 700 dollar of my deposit even though we never stayed a single night. Also VRBOs promise guarantee is a joke. I received ZERO money back from their “guarantee“ since losing out from a dishonest rental. I’ve contacted their team several times with no luck. It’s not worth the headache.

As a host I used to have decent experience with HomeAway … but following acquisition with VRBO things went downhill quick. Reached IT platform. Full of glitches. Results in double bookings, loss of booking information, terrible guest experiences for payments, and all of this for high commissions. I used to get 70% of my bookings thru HomeAway and now maybe 20% as AirBnB is eating their lunch. I’ve tried to reach out to them to make someone who might care aware of the issues… no one cares…. As a premier host no one has ever reached out to ask me what works or not. A culture of delusion and cost management.

VRBO is not a company you want to use for your vacation rentals, they will lie or not disclose the truth about the house they are advertising. Recently a property we rented for a family gathering needed to have 6 individual rentals in one area in Houston. We found it and then right after the last payment was sent they told us the property was sold so we had to scramble to find another one which VRBO basically told us this was all they had, the price did not change but we were put in a rather seedy area, the apartments smelled of ** and no one of the party of 12 felt safe.

We were staying at a VRBO property in the Cadaques Caribe in Dominicus Americus, Dominican Republic. Property ID:6359317ha. When we first arrived we were met by the property contact, Lucy. She got us signed in and a golf cart to the apartment. We had to park all the way down by the lobby. She showed us around the apartment and then left us to settle in. It was very hot in the living room. I turned on the ac. It turned on, but it was just blowing hot air. The ac in the room worked, but it was very weak. It was 88 degrees in the living room. We tried to close the shades, but they were stuck halfway up. I put up a sheet over the window to keep the heat out.

VRBO was an excellent product until it was sold by the founding couple. Big Tech, in their usual fashion, made numerous "improvements" to the product which took all control away from the property owners. Then the fees for starting escalating annually, while the quality and usefulness of the product constantly erodes. The system has been down for the better part of a week. Owners cannot respond to rental requests because we are locked out. No communication from VRBO HQ in Austin. Millions in rent revenues being lost by the owners and renters getting angry that the owners are not responding/confirming. Because we can't Mr. Jeff Hurst! All this while ZERO has been communicated about when the systems will be restored.

Vrbo makes you open a "case" for every little inquiry. I was dealing with a broken AC in a condo. After much utterly superfluous and fruitless back and forth with multiple time-wasting robot-agents, my primary issue was ultimately resolved. BUT I discovered something about Vrbo along the way: they won't hesitate to flat out LIE in order to get your "case" bungled through the system. Example? They said a review which I requested to be rescinded was indeed removed when in fact it was not. They arbitrarily close your "case" without resolution, apparently in an attempt to wear the consumer down to a surrendering fool? The website is not user friendly either. The individual properties might be fine, but Vrbo's customer service is the absolute PITS.

NEVER rent from VRBO. First, VRBO stranded me and my family without a place to stay. We showed up at the rental property just to find out it had been sold months earlier. (Even though we received a confirmation e-mail from VRBO earlier that week.) Then VRBO Customer Service had me on-and-off "hold" for 3 hours as well as "disconnecting" from me twice without ever calling me back. And VRBO did NOTHING to help me find lodging! Luckily, I found a hotel MYSELF for my family to stay in, but it cost me an additional $300 over the price that I had PRE-PAID VRBO for! This was the worst experience traveling that I have ever had... and I am going to everyone I know what a horrible experience I've had dealing with VRBO and their terrible customer service department.

I had to select the star rating. I would go with zero stars. This “company” double-booked our villa, and literally did nothing to help other than let us stay in a hotel causing all of our food spoil that we brought. Still do not have clarity on the very little amount they are doing to maybe help?? Our children are crying and we are going to have to turn around tomorrow for home. I have not received a refund for our place that we rented, or for the 2 Hotel rooms they made me book today. They tried to resist reimbursing me for this purchase. It’s funny that they were able to extract our money the day of booking… Funny how that works. I have been on the phone being told many lies for the last two days, and when they get nervous, they hang up. I never write reviews, but think anyone wanting to book a trip needs to stay away from VRBO at all costs.

I am a handicapped person for the last 23 years. I am not able to climb stairs or walk for long distances. When I rented this condo 4 months ago, there was nothing about the elevator not working. When I arrived, the elevator is not working and was blocked in the building. So for this vacation, I'll spend it at this condo. I contacted both the owner and VRBO. They said they can not do anything about that, they will not help, and it is my fault that I did not read the revision for the property regardless they did not notify me that they change the description. So thanks to both, this is the worse vacation I ever got.

Left the rental 2 days early as it was a dump and a safety hazard. VRBO claims 0 responsibility in representing an unsafe house. 2 weeks past the 14 day period for security deposit return and I've still gotten nowhere but repeatedly told I have to go back to the host. Which I've been doing for the past month and a half. VRBO is a scam.

Please cancel the reservation for this home, after rereading the no shoe policy and some other issues on the agreement, I don't feel this is a good fit for us. In fact, if you look at the ADA, demanding that no shoes be worn is not acceptable. My mother is 88 years old and has a handicapped card from the state of Arizona. I also was looking for a room on the main floor which I directly asked the person holding the landlord tittle. Furthermore, sometimes after a long day, she needs a walker, this rental agreement is too stringent and is not welcoming for a elderly person or handicapped. I will be looking into the Oregon state laws on this, I do know this exceeds the demands for ADA on a federal level. The other homes in the area have mold including one of the other properties I looked at owned by this company. Most people of 70+ years have other issues with declining age, like asthma, and COPD.

First time VRBO user. Rented a condo for a week for the second half of our vacation. Realized when we arrived that check-in instructions had not yet been sent - would have typically noticed this sooner but this was part of a longer vacation and we were very busy. Contacted owner while in the lobby of the rental, and reservation was cancelled while waiting for owner to return my call. VRBO gave us a 2 day hotel and said they would be in touch with us to help book another room. We did not hear back from them. Contacted them again and was told to rebook a room ourselves.

First experience booking through VRBO. Had to contact them upon arriving at the reservation regarding safety concerns and inaccurate information/unavailable amenities with the property. The property was listed as a 4 bedroom but only had two with a bunk house. It said it would accommodate 12 people but only fit 10. There were safety hazards with the deck (holes in deck, super soft spots, fencing completely detached and hanging, etc.). These were all expressed. There were several amenities missing (hot tub not set up, rec room condemned, pool unavailable, etc). VRBO requested the representative apologized and requested I send pictures. I did this.

Seems after looking at all the VRBO reviews I am preaching to the choir, but DO NOT EVER book with VRBO. They are an an AirBnb wannabe and never will be. Their customer service is horrible! Always someone working from overseas that I can barely understand. Half the time they drop the call (I believe on purpose). I booked a trip through (reservation #Property ID: 2973254) VRBO instead of AirBnb simply because I could not find what I was looking for. A week before the trip I was curious that I did not receive any messages informing me of my stay, check in instructions etc. So I reached out through the VRBO messaging system to the owner (who in this case was a management company) No return message. I then called their customer service number listed on the VRBO reservation. No answer. I left a message with no return call. I did this 5 different times throughout the week with no luck.

Canceled my booking 3 days before my flight. No call, No email. I got an automated refund email that I noticed the next day! Due to a website error, I double-booked two houses. When I realized they would not back me or refund the money (they can't by the way). The VRBO location owner Timothy ** Property #581520 refused to refund the money even though it was booked less than a full 3 days. VRBO would not acknowledge the error because I did not have a screenshot of an error that occurred even though at the time I did not know it was an error.

Our host cancelled our vacation property after we booked it months ahead. I think they are double booking these vacation homes and increase the prices to other renters. I know this for a fact as I knew the area and the property. Do not trust this company and the host.

We rented a luxury villa in Sicily 3 months in advance through the Expedia website, not realizing that it was a VRBO’s listing. 2 days prior to our arrival, the reservation was cancelled, vrbo said that they will give us options for a new rental within 24 hours. No one contacted us during that time frame. We were already in Italy, vacationing, so we wasted the whole day searching for a new house for us to stay (we are a family of 8 people with kids). Vrbo did not give us any support, we ended up paying more money since it was a last minute reservation. No customer support, no reimbursement from vrbo, they just kept our $ 4,500 thousands for 3 months, since we prepaid for our original reservation.

Listen, do not rent anything from this company. They are horrible, communication is poor, house was infested with roaches. They found every excuse in the world not to refund us. The host stopped communicating. We spent over 2k and we didn't get any accommodations. When we first arrived we were unable to get in the property. Took us 2 hours to get in, only to find a mess.

It was the worst holiday ever! My wife’s birthday was spoiled. We messaged the owner in advance that we are coming at 21:00. When we came, nobody met us, nobody responded our calls and messages. It was late night and we had to stay somewhere, so we booked another hotel. Next day we asked to bring our money back and the owner said that he would not make refund. We did not spend any time at this apartment, but they charged us for all nights. Never book anything from this owner!

I booked what I thought was a VRBO property, but it turns out I booked a Stay-Newport property. I canceled within the 100% refund window but they both gave me the run around saying only the other party could cancel it, pointing fingers back and forth after multiple messages. I’m still waiting for the refund and cancellation to be processed, but it’s forever ruined my impression of VRBO and the heretofore previously unknown Stay-Newport. Avoid at all costs unless you want to get into a battle of he-said-she-said.

We had a VRBO reservation in Chicago & when we arrived our host told us that he had a squatter & canceled our reservation last min. I had to call vrbo to let them know & took me 3 times to finally get our reservation situated. We were told that they would pay for a hotel for us but found out that they will only cover up to $194 for one night. It took about 25 min+ to get a hold of anyone on the phone for Vrbo and was told that they had technical difficulties the first time & to call back in 1-2 hrs. The second time calling I was to be transferred to someone to help me and they hung up. Finally got to what I needed the 3rd time calling.

A couple months back I booked a beach house rental for a week through VRBO. My payment went through, I received all confirmations. When we arrived at our rental there was a cleaning lady who said there was no booking. My wife, two kids, and two dogs, are currently left stranded hours from our home. I've called VRBO and was told they were going to find me another booking, but then hung up on me. It has been 4 hours and I have not been able to get through to their travel care team. I called back and was told my issue will be "escalated" and they will contact me. They could not give a date to when I will be contacted.

I recently checked out of a VRBO rental. I had to put a $1500 damage deposit down if I didn't buy damage insurance from vrbo. Now, after checking out, I have to wait 14 days from checkout to receive my $1500 back. So they get to use my money for 14 days while I have to pay $1500 to the credit card company that I shouldn't have to pay. Waiting 24-48 hours I would understand, but 2 weeks?!!!

We rented 1054 Holden Beach Blvd West. This is a 3-bedroom/2 bath house across the street from the beach. It was beautifully decorated, perfectly supplied, meticulously clean. Met the owner who gave us his phone number and offered to help in any way. There were many little touches that we appreciated: books, puzzles, full length mirror, lots of appliances, lots of bath linens. An absolute gem! The only concern is beach access as each home has a specified access point. One must go upstairs, up a ramp, downstairs, then up and down a dune, which is not for the orthopedically challenged.

If I could select 0 stars I would. I have been waiting for an answer from VRBO since about 2 weeks and still have to tell my story again and again. I've been chatting and talking to 8 agents so far... No answer and seems they don't understand a word you are saying!

We booked an apartment in Paris from May 5, 2023 - June 1, 2023. We realized at about 10 pm on our last day that we did not have the key to enter our VRBO apartment in Paris. (The door locked automatically upon closing.) We went to VRBO.com and tried every number we could find, but only received a message. It was frustrating on VRBO.com when we found the section that said "I have a problem with my rental" and all contact information was grayed out and we could not click on it. So VRBO was unavailable to us, though we tried all night to contact them.

We booked a two bedroom home in Anaconda through VRBO. When we arrived and got in we found it already occupied by really dirty occupants who obviously had no intention of leaving. I am not a neat freak but it was disgusting, think earwax covered q tips on the counter and food, drink slops and dirty underwear everywhere. No reply from the host and VRBO kept me on the phone, while sitting in the car in the rain, for nearly two hours and then just said sorry we can't help. They made zero effort to find us somewhere else as promised and we had no contact from the owner. By this time it was getting late and we couldn't find any other pet friendly properties so had to drive three hours back home. The worst part is that he cancelled and refunded the next day (no reason why) so I couldn't leave a review. Which means their review process is useless. What is the point of having reviews if people can't share such awful experiences.

The home we rented stated that dog/cat welcome. That does not mean that dogs and cats live in this house full time. When we got there the hair and dander was everywhere and my husband is allergic and couldn’t stay. The master bathroom was also in the middle of Construction and partially worked. Spoke with the home owner and they said if we left immediate they would fully refund us and they would come back home. Had they not offered the refund I would have stayed with my kids and my husband would have gone home. The next day I got an email from VRBO and home owner saying they weren’t giving me a refund as it was too late in the process and now VRBO won’t answer calls or emails. They stole my vacation and my money. Absolutely disgusting.

Do not book with VRBO! We recently booked a property listed on VRBO but it was a bait & switch scam. The property that we got assigned was not the same as the one listed on their website. Contacted their "outsourced" customer support and received zero support. Their so-called "Booked with Confidence" program is a scam! They allowed their hosts to deploy the "bait & switch" scam so beware when booking with this site, especially for international destinations!

Do not use VRBO! No accountability and their “Guarantee” doesn’t mean squat!! Host canceled reservation as soon as I arrived which was 10 mins before checkin. When I contacted VRBO I was told another agent would assist, 3 hours later no word from anyone. I call them back and basically got an oh well.

After calling many times, I finally spoke to someone that told me that VRBO had a glitch in the system, so the tax forms weren't being recorded properly. They finally release the money owed.

a first breach, the other party is relieved of its obligations under the contract."

Rented a nasty apt in London. The bed was broken without a suitable place to sleep. A supervisor at VRBO actually told us to go to a hardware store for parts to fix the bed, this was at 11:30 PM. The host refunded her share but no refund from VRBO. Terrible way to do business.

Let me start by saying I had a lovely time on our trip. The website and mobile site for VRBO is complete trash. Can't access on phone at all -- too many redirects and my iPhone (13) just quits. The entire week leading up to our vacation I was unable to log into my reservation via phone or computer, or the site told me my reservation didn't exist, so there were many panicked emails. My review of the property will not submit or let me resubmit, and I therefore cannot view the view the owner's review of me. The fees that get tacked onto the rental price are insane as much as they are hidden until the end of the transaction. VRBO customer service has been lukewarm at best with these issues. Use AirBNB instead. They have this figured out and customer service is much better.

After making a reservation request, they charged my credit card with a $100 service fee, they then cancelled the requested reservation and it takes 7-10 days to get your refund. Very poor experience, it also took 30 minutes of a chat session and another 20 minute phone call to confirm I would get the refund. We shall see.

Was going to Forks Washington. Mom had a medical emergency. Admitted to hospital. Not able to stay in Forks as planned. Host would not cancel the reservation, or reschedule (which was requested). VRBO live agent suggested I contact a lawyer to 'address the host's behavior'. I have friends in Forks that know the owner of the house; they were disgusted. Business Address: **

VRBO didn’t help with getting in touch with the property manager we went through and told us they had till 4pm the day OF our trip to give us info. Once 4pm came and went with nothing we were forced to get a hotel room. Still no refund for the entire fee we paid!

I booked with VRBO. They confirmed the booking by e-mail. The entire amount was charged to my credit card immediately. After travelling for 14 hours to location I found the place VRBO rented to me was de-listed a long time ago. The host knew nothing about the booking and told me they removed the property "a long time ago" and have "asked vrbo for months to remove the listing". BEWARE - VRBO takes money and confirms bookings for properties THAT DON'T EXIST in their service. They clearly don't even consult the host. Unless you love surprises at the end of a long day of travel, DON'T USE VRBO.

eBay cares more about their customer's satisfaction than VRBO. Make no mistake about it. You are almost entirely on your own if anything goes wrong with the rental. I confirmed the rental of a property without seeing the detail on what they wanted to charge me within five minutes and after seeing that they had Tacked on over $1400 in administrative fees I tried to cancel the reservation. VRBO told me that they would call the host which they did and when the host refused to cancel the reservation, they told me their hands were tied. In Florida There is a statute allowing up to 72 hours to cancel any contract.

I made a reservation in March for June 10th. I canceled April 7th and the full refund was for cancellation before May 27th. The host would not accept the cancellation so I messaged the host, black hole. I called VRBO and they tried to call on the phone, no luck. They told me there was nothing they could do. So much for guarantees. I had to report the bill as fraud and get a new card. There are no words for this level of bad service and incompetence. I tried and tried and tried to no avail.

We paid for one month as we had moved and needed a place to stay while we purchased our home. I had explained our situation to our host who assured me she would work with us. She refused reimbursement of unused days. Vrbo has been contacted many times and has not returned our funds.

I booked a vacation that had a policy of a 95% refund if cancelled within the allowed time frame. Unfortunately, I did have to move forward with cancelling my trip due to unforeseen circumstances and did receive the 95% refund from the host. HOWEVER, VRBO's service fee (of $600) was not refunded because the trip was not 100% refunded. I asked customer service for some flexibility that if 100% was not feasible, I am happy to receive a partial refund of the service fee and unfortunately that was not something they could accommodate. I spoke with multiple reps on this and expressed my frustration and disappointment and they were unwilling to help. So in addition to the outstanding 5% balance, I have now lost >$800 on a trip I am not taking. I will never be booking with VRBO again.

If you get a good property owner, it's fine. If there's an issue, you will get no support. Their phone numbers leads to a call center in India, and whomever answers the phone can barely speak English, much less solve a problem. Went back and forth on email for over a week with no answer other than, "Call the customer service number." A call to customer service promised an answer via email. Email answer is, "Call the customer service number." And back and forth like this. No answer, no customer service whatsoever.

TN cabin rental. I was able to get up 2 mountains to visit other families' cabins in nearby area. Got to my VRBO and the driveway was so torn up it was not possible to get up. (I got up 1 mile, but about 100 yards down the driveway had 2 foot gaps in it). Called and was basically told, "Oh well" and only given a 50% refund. I then had to reverse, down a mountain with kids and a 90 year old at 10pm and find a hotel to check into. It was incredibly upsetting and the customer service was terrible. I will never book VRBO again and I recommend you don't either.

So me and my family were look to book a birthday vaca. Came across VRBO. Thought we might try it. Big mistake. I saw they had a way to make payment on the site with affirm so I went on the page to check the site. Saw the interest was 33 percent. That was crazy so I back out. Well a day later told me my booking was confirmed. I was shocked. Call them the next day. They told me to just cancel so I did. Then got a message that I owed my first payment. I called vrbo right away and was told due to the policy I could not get a refund. Now I have to pay 2300. So I reached out to the landlord property #2685555 about the situation and as if he would refund my money seeing how he rented the place and got paid twice. He didn't care and told me he had a strict refund policy or 30 day. I cancel in 27 and on day after he lose nothing, this place is a rip off. Don't book. They will take your money with nothing in return.

I was looking for a 2 day rental property in Eugene, OR. The property was a cottage described as 1 BR, 1 bath, full kitchen. I booked the property on 5/29/2023 & immediately discovered there was no attached bathroom to the cottage. The bathroom was ~90 feet from the cottage & there was no kitchen, only access to their kitchen. I contacted VRBO customer service & explained my partner had prostate issues that required he get up several times a night, and that because of balance issues associated with his Alzheimer's, I was afraid this wasn't a safe option. Customer service contacted the property owner, who agreed to a refund.

Double booked cabin. Basically left my family hi and dry for holidays. And it took days for them to refund my money. The representative did nothing about the problem even though I had been in touch with the owner of the property and he said that we had rented it.

VRBO doesn’t care about you. I recently stayed at a rental through VRBO. It was a total nightmare. We were in the middle of nowhere with the only pet friendly one available on Memorial Day weekend. Besides the horrible condition of the property. There were starving and neglected farm animals, three died while we were there over a three day period. One goat, the owner informed us, had a disease called ORF. She told us it was not contagious. It is, in fact, highly to animals and humans. I had to keep my dog out of the backyard area where the goat usually lives for the rest of our trip.

I literally checked out less than 48 hours ago. I was not totally impressed. The first thing was the VRBO people continued to text me over the weekend. That didn't sit right with me at all. I was on vacation. The last thing I wanted to do was answer multiple text messages. The second thing was they insisted they needed to send someone to the property to work on some tasks once we were already checked in which was an interruption and should have been handled prior to our arrival. The pictures of the property are nice but the house is not as fabulous as the website portrays it to be. The biggest things for me were the master suite had a shower curtain hanging on by 3-4 shower hooks. Looked very tacky. Some of the doors hadn't been cleaned so I'm assuming door handles either.

I am the CEO of a Fortune 500 company. VRBO is horrible, terrible company. The landlords always cancel and don't show that their calendar is booked up when it is. They show it's all available when it's not. I was victim of fraud from one landlord. Then after I tried booking with another landlord and all three I tried with cancelled and it took 15 days for me to get my 5500 dollars back. Disgusting. If you want mental peace and a professional company go somewhere else. If thousands of people are giving VRBO terrible reviews that should tell you something.

Went from NJ to Nashville. Illegal VRBO. No owner. Rented apartment listed illegally. Had codes to enter building. Could have killed us. VRBO investigated. ZERO. No one speaks English. NEVER do it!!!! Scammers. Promise refund/reimbursement. Never heard back.

We booked a week-long stay at an advertised rental unit in Providence R.I for late June and early July. The booking was completed in mid-March. In mid-May, we received notification that the owner wanted us to cancel the reservation as they were unable to abide to it. With assistance from VRBO customer service, we did finally get a full refund for that reservation and found another rental for which we made reservations. Now, approximately 3 weeks later, that owner cancelled our reservations. I can somewhat understand one cancellation, but not two. I do believe it is a way to kite our money as we were required to pay in full for both reservations. We had to contact VRBO customer service to receive a full refund again. We are finished using VRBO, and have moved to Airbnb.

We have our property listed with VRBO and have used them for 5 years. On April 4th 2023, a guest checked out of our property and we had no property damage to report to VRBO. Usually, VRBO automatically refunds the guest's $500 Security Deposit within 5 days of checkout. VRBO holds the Security Deposit in their account and as Property owners we do not have access to the money.

Even so we are advertising our vacation rentals on FeWo-direkt and VRBO I must warn the general public when renting properties through the Expedia Group which includes VRBO and FeWo-direkt as they allowing Houzlet.com their business partner, well at least Houzlet is advertising that they are partners with VBRO, to commit fraud on their vacation rental website. The fraud is that Houzlet steals property pictures and content from other property owners to then advertise the properties on the Fewo-direkt / VRBO / Expedia sites at least that what they did with 2 of our properties in April of 2023. As a test and to make sure that this is not just a mistake I actually put an inquiry in to the host Houzlet for January 1st through April 15th, 2024, a rental period that was already rented through our agency for $ 9,000 a month.

Looking for potential interest to create a class action lawsuit against VRBO. As a guest who was cancelled on without a refund during the stay, VRBO left me in a damaging situation at no fault of my own. This should never happen to anyone, so if you're interested in creating a class action lawsuit, **.

I rented a condo in Myrtle Beach through VRBO. After the booking was confirmed the property manager, Luxury Beach Rentals, reached out and demanded that I sign an additional contract directly with them. Buried in the small print was a clause that required me to indemnify (pay money to) the owner should anyone be injured on the property during my stay. I called them and objected that I didn't think it was fair that the contract required me to pay them even if someone was injured due to their negligence. They told me the contract was take it or leave it. I reached out to VRBO and they told me there was nothing they would do about it. I could cancel but lose $100. I ended up canceling and finding something equivalent elsewhere.

If I could rate this company a zero I would. The absolute worst company I have ever dealt with and will absolutely never book with again. On the phone with this company all day as my original reservation for this morning got canceled. I have been in correspondence with about six people. First two both gave me wrong information. The first said I should not cancel through the app and the second and that I should and both told me I qualified for a customer guarantee which granted I did not ask for but of course said I appreciated it. The steps to get that guarantee were certainly not worth it as five people later I am told that I do not qualify and I have wasted an entire day trying to book reservations that I would have never booked in the first place.

Memorial Day weekend, May 26 my freaking birthday!! I booked a house in Hot Springs Arkansas. I drive to the spot with my family (about 10 of us)! We get there only to find out that these ** double booked the house. We are stranded with nowhere to go and can’t find any other place because of the Holiday Weekend!! These people are the most unprofessional, absent minded bottom of the barrel organization I’ve ever heard of. I don’t know why BBB hasn’t put these ** out of business. If you are reading this, please stay as far away from VRBO as possible. They actually RUINED my birthday, embarrassed me towards my family, and I’m so damn mad I want to bankrupt these damn folks.

Booked property thru Expedia back in October for end of April with a Property listed under Christian ** property #1963477 Nashville 2 Bedroom Condo, kept in contact throughout the reservation period. Two weeks prior to scheduled stay reached out to Property Manager, Christian **, was reassured everything was all set. Was told would get more information, closer to date. Heard nothing, reached out again, Friday before due to leave, "We're just waiting on finalization of reservation " per VRBO. I also was told they would contact me later that afternoon, NOTHING!

AFTER I paid 1/2 the rental as a deposit, VRBO increased the nightly rate, increasing my total spend by over $500. I emailed the owner and he contacted VRBO to fix the nightly rate, but they ended up only giving me a credit on the total amount due. This does not cut it! VRBO needs to (and it knows it needs to) also credit me with the taxes it charged me on the wrong nightly rate. I spent loads of time trying to convince VRBO that my invoice was erred--what a frustrating experience--and have yet to see a refund. I CANNOT BELIEVE VRBO CHARGED ME OVER $300 SERVICE FEE FOR "EXCELLENT CUSTOMER SERVICE". I deserve that money back too!!!!

I had to cancel my reservation and I did so in a timely manner. The service fee I paid to VRBO was 679.00 and after waiting over 2 weeks now found out I will not be getting that back. That is a lot of money to keep from someone especially how they did nothing to earn it. I will not be using them ever again.

Working out of town and needed to rent a place for crew. Found one with availability and booked it. Shortly after, was told but the host "NO. please cancel. This property is occupied". I immediately cancelled 'requested by host' via VRBO website with the explanation that the property was occupied. The host, Michael, texted me, I advised that I canceled, but that he needed to process the cancelation on the host end. He never did. We messaged and called several times and he said we should have received our refund, but we never did. Looked on VRBO and he never did process the cancelation. Now he won't answer calls. Also called VRBO directly several times and was told that the host already got the money ($7,800!!!) and they couldn't help us, because WE canceled.

We wanted to change our dates to book. They told us to cancel and select another date. We did. The rule was to cancel and so they could list it. We were fine. When we asked for confirmation, they bounced us from host to VRBO so that we had to keep the dates or lose $. Real slick. We wanted to use them again but will never never use them. Shame on them.

I had an instant booking, the owner sent a message on the app saying it wasn't available, I then had to talk to 5 different people over two days and hours of my time to get my money back. Will never book again.

First time renting thru VRBO, homeowner told us they would be out of country during our stay, arrived, no entry lighting, rotten steps to front door, floors were gritty, showers were filled with black mildew and had not been cleaned in a while, sofa was sticky and covered in sand, kitchen stove had dog hair on stove top, upstairs toilet would not flush, king bed had giant sink hole in middle, refrigerator smelled like rotten seafood. Homeowner offered to refund cleaning deposit plus $100. We tried to find another place but could not so ended up staying. Worst vacation rental ever.

VRBO has called me back after emailing their top execs and VRBO will refund me, while likely taking down the guy who defrauded me.

We booked a VRBO well in advance, in a small pricey location. Two months later, owner informed us that the property was to go on the market. He and realtor insisted (via email, verbal and VRBO messages), that our confirmed reservation would be honored. A month later, VRBO cancelled the reservation without explanation. The limited, very pricey location was now more limited and pricier. We were left to pay 2/3 more $ for a bed and bathroom at an inn, than the VRBO 7-10k sq ft house on a large property, each of the 3 K rooms had an ensuite. VRBO did not return emails, nor phone calls.

I made a reservation via VRBO and canceled 12 hours later. According to the reservation I would get a 100% refund if canceled before June 7th. I got the refund but I was only refunded $636.31 and the original amount was $662.81. I asked why I wasn’t refunded 100% and the hosting company (NW Hosting llc) had stated I was charged a $26.50 processing fee to refund my money. I stated that nowhere in the reservation agreement did it state I was responsible for this fee if I canceled. I called VRBO and they said there was nothing they could do because the hosting company was a 3rd party. I would not recommend VRBO or NW Hosting LLC.

Vrbo removes poorly reviewed property to increase sales. I wrote review about of poor experience with a booking. I stayed at Jack Spencer’s house in Roan Mountain TN. Then wrote a review, then they removed it. I tried to contact customer service and got nowhere. I will never use VRBO again. I advise caution to others as well.

I asked questions that went unanswered such as "Are you an owner or agent for an owner", Is there any construction nearby or other excess noise (I later discovered construction a block long across the street, a firehall two doors away). The host stated a VRBO rep would be with her at check in "In case of conflict". VRBO stated they NEVER do that. Wait times were long to reach unhelpful service representatives who wasted my precious time. The host refunded my money but I was stuck with airline arrangements made and no place to stay. I only got the refund by threatening legal action. The listing in Toronto was 9819011. VRBO promised to help and sent listings at double the price in unsuitable neighbourhoods.

We had several issues with our stay and were unable to leave a review since the "host" disabled our ability to review them or the property once we made them aware of the issues. This is NOT a review process that looks out for the consumer. It's all about protecting the host and the property so VRBO can keep earning commission.

Renter BE AWARE! Use another company! I have NEVER had an issue with Airbnb and have rented with them countless times. I have had my first and last experience with VRBO. I booked a home that met all of my family and I’s needs for an upcoming vacation.. I reached out to the owner of the home to ask a question about check in and at that point he stated he was already booked through the app AIRBNB and canceled my reservation. He stated he didn’t even know he still had a house on the site for rentals or that I even rented the home. If I didn’t reach out I would have showed up and another family would have been occupying the home.

So I got a vacation property down in Orlando Florida for four days. I booked this property maybe 3 to 4 months ago. Three days before we leave they cancel our property for a water line break, which is understandable that things do happen, but it took me three days to find a new property and they said because we found a new property we cannot be compensated. They'll close out the case. The customer service was poor. I literally talked to 9 to 10 people and everybody gave me a different answer. This will be my last time renting anything from this company. I cry for two days straight and they're telling me now that there's nothing they can do about it. Would not recommend. Customer service is poor. Also, you only talk to email nobody would ever get on the phone.

We booked an apartment thru VRBO 9 May reservation **, for specific dates of 24-28 May 2023, but on 16 May host just changed our dates to 26-29 May 2023 and also increased the day rent from 170$ to 226$, we wrote host couple times and called not answered. We called VRBO to resolve the issue, and Vrbo just told us the host canceled our booking.

I highly encourage people NOT use VRBO. I reserved what I thought was a location close to the Thomas and Mack arena in Las Vegas when my daughter and I went to the NFR. When we arrived to check in, we could not because the advertised location was wrong. The actual location was nearly 20 miles away in Henderson. The host later claimed that the VRBO app would not allow him to enter the correct address. At nearly 4am, I was forced to take what may have been the very last available hotel room in the city (EXPENSIVE!!). VRBO offered me a reimbursement for one night of my stay. Now, they are giving me the runaround on the reimbursement. Do not not recommend using VRBO. I will never do it again, trust me. It will be a miracle if ever get my daughter to go on a trip with me again. She was TERRIFIED that we were in Las Vegas at that time of the night with no place to stay.

Since January 2023, VRBO hasn't pay me for hosting a group in my father's apartment. I signed up to VRBO and soon got my first group for January 2023. Everything was great with the guests but no so much with the payment from vrbo. I didn't know what to expect or how soon I was going to get pay so I contacted customer services which told me they will check what the problem was and would contact me later, which never did. After contacting them several times, they told me the problem was I haven't filled documents to pay taxes, and told me to go on the site to fill those documents. I got on the site but there is not way to find any document so I contacted them again.

Rented a home in Golden BC May 1-5....were disappointed for all the reasons below but doubly disappointed with VRBO answer to me yesterday May 9 when I spoke live to them. You see it started with a 3 flight of stairs walk up to flat rented (not mentioned in ad and I'm a senior with balance issues...I told owner when booking I was a seniors w 2 dogs). I learned stairs illegal because they had no handrails on any of them There was a fan in bedroom that didn't work...temp during day about 84 degrees while cool in early morning could sleep because of heat. Many things advertised weren't true like DVD player not there, BBQ not there, Gazebo not there, Pool Table not there. We were so uncomfortable we left early...wrote to owner (supposedly). He didn't answer. BIGGEST COMPLAINT was VRBO says, "When you rent with us You get the whole house"..NOT TRUE...the owner lived downstairs in same building....

Upon arrival at the vacation rental we heard a dripping sound from the AC and discovered a pool of water on the water heater and a 1/4" thick deposit of mold along the whole of the perimeter of the AC unit. Our immediate concern was that we were breathing fungus, so we opted for safety by opening all the windows and shutting down the AC. We phoned VRBO and the owner and left a message, in the meantime, we started looked for another place. Unfortunately, the new place wouldn't be available till the following midday.

Contacted them online about why no upcoming trips were shown in my online VRBO account. I had to re-enter all my info multiple times as the woman "Sarahlyn C" was obviously not a native English speaker and didn't know how to work the computer system. Almost half an hour online, waiting long periods of time for her to answer my questions. My questions not resolved to my satisfaction. I will use Airbnb from now on, never again for VRBO!

I was a host for 5 years operating a Vacation Rental for VRBO and unfortunately they have disappointed me when I sold my house in September 2022 - told them to take me offline and they did not take me offline so guests were booked and e-mailing me with questions not knowing they had nowhere to go once on Vancouver Island. I repeatedly contacted VRBO to tell them as well as 6 separate guests booking for this summer. Finally I spoke with someone and they did not speak fluent English and deleted my account as well as all my financial information. I have tried for 4 weeks to talk to representatives from VRBO and Help on their online site with no avail.

I rented a room with kitchen and bathroom; reality was nothing like the pictures in ad. They were manipulated. Low quality. Provided review, they refused to publish. Could’ve rented room in hotel; btr.

I cancelled a reservation on March 24th for an overnight stay in the Poconos PA. I booked another reservation and paid for that one in full (the reason I cancelled the first one was because It was too small of a house and I needed more bedrooms). I was told I would receive a refund in 10 business days. 10 business days passed, I have called many many times and was told my refund would be processed wait 10 business days. After 10 business days passed I was told they would look into it, then they told me they made a mistake and to wait 10 more business days and they would process it. I did that and now have reached out to them and they are not refunding my money. I am so frustrated. I don't know where else to turn. I have spent at least 6 hours on the phone with them and have sent 23 emails to date. ABSOLUTELY THE WORST COMPANY I HAVE EVER EVER DEALT WITH!!!

I had to shorten my stay from 15 days to 9 (6 days). All contact was by email that I have the string. Employee at Customer Support (Bouhi), replied he understood my concern, but that I would have to wait until after my stay and to “reply” to his sent email. I did as asked, and ended up calling after a month to customer service. The property owner paid me back within 2 days of initially canceling the 6 days (it was a beautiful place, very happy). Customer service said they were but "they did not do partial refunds". I even sent them the email from the VRBO employee stating they would. The sad thing is, for such a big company they have no honor. Will never deal with their dishonesty again.

I own a VRBO and it is impossible to get a response from anyone in the US to help. Back in the day it was a small family business out of Texas. It was wonderful. Cared about vrbo owners. Now it's a board of Wokness who jacked their prices and expect you to tolerate poor services from overseas call centers reading a script. There is no one here in the US to talk to. Very sad.

Spoke to someone at VRBO today. It looks like they are going to try to resolve this issue.

The place we booked was absolutely filthy. There were pee stains and pubic hair on and around the toilet. The floor was sticky. The counters had not been cleaned, and still had someone's food on them. Laundry was piled up in the corner of the living room, and laundry still in the washer/dryer (so don't expect to be able to use them). The whole building was overwhelming with the smell of drugs the minute you walk in. The outside of the building had trash all over the place. Nowhere to park (even though I had asked about parking before booking). Even the police chief from my hometown told us to get out of there immediately because it was not a safe neighborhood.

My family wanted to find a place in the “VA” area. My son is graduating from college and this was one of the things he wanted. We found this place and booked. Keep in mind we also paid for the “EXTRA” cancellation fee. We decided to include more people and realized this place was too small. We then went to request our money back and this company “VRBO” stated that wasn’t an option‼️ How can you charge for services that where not rendered❓On your site it also states something regarding a FREE BOOKING thru certain timeframes‼️ We booked for 5/12-5/15… YOUR FREE BOOKING PERIOD WAS BETWEEN MAY 1st-15th‼️Please make it make sense‼️

My husband and I were booked a home in Florida for a wedding. After we did the booking we were charged in full which is fine, but then the home owner canceled within the hour saying it was no longer available. Also unusual but fine. Instead of being refunded the full amount, we were out $80: VRBO charges bookings VIA wire transfer in US funds so your bank will charge you a fee. VRBO will not refund this fee. So we are our $80 and do not have a booking. Also, if the home owner cancels and the exchange rate changes, you are out the difference between currencies as well. WOULD NOT USE IF **!!

Spent weeks to find the perfect property, hours on the phone with VRBO "because each agent gave us conflicting info" to vet out any potential issues for a once in a lifetime trip to Brazil. Host cancelled weeks prior to the trip because they found a longer term renter and just kicked us off the reservation. Now we are scrambling to find a new place, prices are way higher due to the date being so close. Complete nightmare. Worse thing is we cant even give the host a bad review because we never stayed at the property so they are free to screw someone else over the same way with no repercussions. The customer service reps are a mess, ended up losing connection and giving up on the whole thing.

VRBO and Redawning are two layers of the management of a property that is not suitable for vacation for a location across the street of a funeral home. They are not listening and not helpful. It needs to be disclosed on the website.

Luckily I did my due diligence. And found this site. For those in between housing/transient/ homeless, this appears to be a dream come true. All I’ve read is scam after scam. Canceling last minute, no notice, no refund. All too common stories. Hey VRBO, you know folks cancel on purpose for any reason and do not issue refunds after some paid for as much as 3 months in advance canceled with little notice. Not much help. Red Flag #1 No reviews, outrageously low prices. Protect thyself, sometimes you’re not asking the right Qs, research for you that is sketchy.

I don’t even know where to begin. My husband had a heart attack and I had to cancel my vacation! This company took my money. I cancelled witching three weeks of the vacation. They claimed it is policy to not give a full refund if not canceled within a month! I even showed them my husband's op note from the hospital! They now took my money and don’t care!!!! You took my money. Absolutely no heart. Horrible horrible horrible people!!!! I didn’t even want to give a star!!!! You should be ashamed of yourselves!!!

We booked and paid for accommodations. Owner cancelled on us. No recourse and other places are booked now. Can't change plane tickets. Apparently this happens often. Get the word out! VRBO is pathetic.

The phrase “caveat emptor” is Latin for “let the buyer beware.” How appropriate for dealing with VRBO.com! We booked a property through them, three months in advance; paid in full. Three days prior to arrival, the owner canceled, saying they booked for a better deal on another platform… I contacted Vrbo twice about this and never got a response. The property owner is defended and not punished in any way. By not responding or helping or taking action, Vrbo condones this type of behavior and that makes the traveler - the customer - vulnerable to underhanded, unethical and probably illegal actions by those they promote through their platform.

It stated contactless check in, when we arrived the homeowner was there until 745pm. Incense was burning so we didn't notice the smell of dog urine right away. We noticed a fire alarm going off and the owner changed the battery then after he left 2 more alarms started chirping, so we changed the batteries. Next day he showed up and entered the house to do I don't know. The 3rd day in, my daughter was putting her clothes away and in the top drawer she found a used man's pleasure toy, she gagged.

Rented place and extended stay for another month a charged me for cancellation insurance, contacted them and told me to contact their third party insurance company, which I did within minutes of seeing charge, canceled and never got a refund, then contacted VRBO and spoke with Malou and was told refund was on its way, she had sent me email from her reassuring refund was on its way, that was 15 days ago no refund, called today and they told to contact their third party insurer again, to no avail no refund is coming, but they have their employees sending out bogus emails and lying to get you off phone,

I booked the rental of a home to accommodate 15 guests, the rental was paid in full 14 days in advance. I have receipts for all expenditures. I was advised by the host I would receive check-in information the day of arrival, I never received the information and was told I hadn’t paid the balance. For a number of months I’ve been contacting VRBO in regards to a refund, they consistently tell me they are working towards a resolution. I have given them copies of my receipts on numerous occasions.

As an Owner, I have often had questions for which I needed to speak to someone beyond the person who answers the helpline. This person while always polite never seems to know the answers. After struggling to answer you, they finally refer your case up the line and then you get another series of non answers before they refer you further up the line which then they tell you can take up to six weeks... Then you finally get a non answer. I have a missing tax for. How hard can it be to send me another...

I rented a property for a week in South Beach Miami through VRBO. The description (and the picture of the rental) indicated a dishwasher was included - there wasn't a dishwasher. There was a sign in the kitchen that said we couldn't expect the dishes to be adequately cleaned. I didn't feel like washing (all the) dishes on my vacation. We ate out every meal. Also the common front door of the apartment building was supposed to be secure. We were given a key to the front door. It was never/could not be locked.

Dania Beach Property # 891579. If I could give zero stars I would. VRBO charges unreasonable fees to “guarantee your satisfaction” and are “unable to help if owner doesn’t agree” regardless of photos, text messages and outright lies the owner told VRBO. The internet did not work, so the work from home as listed was impossible. We scrambled Saturday to book a flight home Sunday as we had to work Monday. 4 days of rental lost and plane fare home over $4,000.00. Owner will boast of 5 star reviews. As stated by multiple people. VRBO will not let you leave a negative feedback! That’s why there are so many 5 stars. Pool has disgusting film coating everyone and everything that enters. One shower/high tub is impossible to get in or bathe a baby. Neighborhood was terrible and sirens and police constantly. Neighbors yelling. So disappointed and out $4,000.00!

My personal recommendation If you find yourself in crisis due to VRBO stay - call 911 and file a police report with the local authorities and then work your way through different US Internet fraud protections like the attorney general, the FBI. File as many reports so that these guys are being documented in the different counties. They are ripping people off at to hold them accountable.

On March 7, 2023, I booked a VRBO rental through Expedia and the rental was not available. The property owner said that apparently they double booked. I paid $1550.00 for this particular rental. The next day, I booked another rental for $1669.00 that also WAS NOT AVAILABLE. As of today, April 11, 2023, I have not received my refund for the $1,669.00 that I paid and it took 4 weeks to get my money back on the $1550.00 rental. Needless to say, I will NEVER book any rentals through VRBO again!! I have called numerous times and spent HOURS trying to get my money back. This company should be shut down!

VRBO will not do anything for the renter. They will allow these so called Hosts that are nothing more than scammers to screw you out of your money. It's pretty pathetic they allow these people to remain on their platform after the things they do to people. To me that makes them just as bad as the host. At least Airbnb will have your back. Do not use VRBO and def do not rent from Bismuth Partners. Nothing more than crooks.

I'm not using this site anymore, I write this to help you save your time. I've tried booking through them a couple times now and so far have a 100% cancellation rate. I booked a house in Oklahoma 1 year in advance (sept 2022) and 13 Feb 2023 they notice all of a sudden that someone else had booked the same place so I got refunded. Not sure why it took that long...sounds like ** to me.

Someone from VRBO called me and said since I left 1 star they can’t refund me. I booked on the site which guaranteed me a refund for misrepresenting. I had to clean the bathroom myself. Hot tub didn’t work. The host stated he knew the hot tub was down. It happens once a month. They should have listed that so I didn’t expect something I wasn’t going to be able to use.

This was my first, and last time booking through Vrbo. I WOULD NOT recommend anyone booking through this site! They are not very helpful at all with the inaccuracies of the host. I booked a property in Sunset Beach, and after arriving there I was very disappointed with the cleanliness of the property as well as the amenities. The property looked as if hadn’t had a good cleaning in weeks.

"I had a very disappointing experience with VRBO and the host, Careen **. I booked a vacation rental property for my mother's surprise 60th birthday celebration on February 12th, which was fully paid for. Before confirming my reservation, the host Careen ** asked me what the reason for my stay was and the age of every person staying at her home. After 24 hours, the reservation was confirmed.

I booked a VRBO for the Historic Bush Cottage in Montgomery, AL for April 20 to 22 and paid for it about six week ago. Then last week I suddenly got an email saying my booking had been cancelled and my money would be refunded. I sent the host, Tara E, a note asking why the booking was cancelled. She didn't bother to reply. I thought that maybe the house had been damaged with the recent tornados in Alabama. Then, last night, a friend of mine went online and found that the house was still available for April 20 to 22!

I recently booked a home for a family vacation. The booking indicated it was a 3 bedroom house and slept 6 comfortably, when I booked initially it was for 4 people, myself, husband and 2 grandchildren. Immediately after booking my daughter advised she was booking a flight to join. We didn’t think it be an issue and I contacted the host to let her know of the additional guest, she immediately with no response cancelled the booking, Stating she felt she was being scammed! Of all things I’m not a scammer or fraud artist, I take this claim very seriously. I was then asked to stop messaging the host as she felt threatened and disrespected. Of all I was the one who had off feelings. I paid for a vacation, I committed money and extra fees for insurance. I just want all of my funds returned. As a result I had to book another home for more money and had been out the refund at the time because refunds were not immediate.

I didn't realize Expedia would even let VRBO represent them like this. Get to Orlando and room is not found in the system. We have confirmations and all just like every other 500 stays. Vrbo best idea is to put you somewhere else instead of being responsible for the scam and letting us stay where we booked and paid for. It's Spring break and covid is gone. It will be hard to find accommodations for 5. Stay away from Vrbo!!!!

In March 2023 I used Vrbo.com to book a rental house for our spring break vacation to see our grandkids in San Antonio, TX. My son-in-law is stationed at Lackland AFB so we wanted somewhere close by and found a nice little house near the base. I had messaged the property owner several times but never received entry instructions for the house. I was able to find a phone number (through AirBNB) and called the owner. He said the property was no longer available and that it shouldn't have been listed, although it was still active on both Vrbo and AirBNB.

I booked a home on VRBO in Fort Lauderdale Florida during spring break week. Upon arrival, the home was disgusting, smelled horrible and looked nothing like the pictures online. I contacted the host and he had no intentions on giving me a full refund. I contacted VRBO and they said they could not help due to the contract. It is apparent that VRBO had no intentions on protecting the traveler from scammers who are looking to make a quick buck. I did not stay in the home at all and had to book a hotel which was extremely hard to find. A Motel 6 was better than that house. I will NEVER use VRBO again.

After viewing all the listings for vacation rentals at this site, I settled on one from MNM Companies in Naples Florida who provided pictures a lovely home in Fort Myers Florida. After acknowledging the available dates, the company sent me a contract where the money (all three days) was due upfront even though it was a month prior. After arriving at the rental, I discovered the pictures and description on the VRBO were totally false, a clear sign of fraud. The home was severely impacted by the hurricane several months prior but their pictures and description were never updated on VRBO. It was a safety and health hazard to access the property along with being a very unsightly place with destruction all around.

I was traveling to Ireland from the US and wanted to cook Easter dinner for my daughter who lives over there. I needed a place with a kitchen and found a lovely property on Expedia. I was then routed to Vrbo as it was through a partnership with them. I attempted to contact the owner through the site to find out what kitchen amenities are available but received no reply. Two weeks later, a day before I was to fly out, I still had no check in procedures so I called Vrbo. They contacted the owner and he said it was no longer available.

We planned a lovely trip to West Palm Beach so my daughter and her friends could compete in a horse show together for spring break. We rented a place in West Palm Beach so we could go to the beach and drive to Wellington, where the completion took place. The picture looked really nice and the photographs made the rental look big and the outside porch very nice and lit up and clean. When we got there the place was clean enough but it was TINY and the outside was in awful shape and dirty with seats all piled up and cigarette butts everywhere. Right next door was a like warehouse and the neighborhood was downright sketchy. They refused to return my money and VRBO, after many hours on the phone with them!!, Did absolutely nothing. DON'T rent at **!! I was amazed that VRBO did absolutely nothing to help me get my money back, not even a toy bit. I was so disappointed!

After modifying my stay from 4 weeks to 3 weeks, 2 months before my arrival, the host refused to give me a refund saying that it was VRBO's problem. VRBO said that they had nothing to do with a host changing their fees, even after acceptance of the reservation. VRBO takes no responsibility for any disputes between the host and the renter.

Vrbo.com allowed an owner to double book my stay and refused to refund my money. I’m out of $3480. They will not support you when there is an issue. And beware of instant bookings. I accidentally booked this unit and within THREE minutes I realized my mistake. And the owner refused to cancel and refund my money. We went back and forth and when I realized I couldn’t get my $$ I just agreed to book. While I was working with the owner's assistant he went out and accepted a booking for my week. He is now being paid double for the same week and here is Vrbo's response:

I book a vacation home and was canceled the day before check-in I was not accommodated and they have the audacity to have a booking with confidence program which is bogus and untrustworthy. I was left with nowhere to stay after I was told I would be rebook for no charge when I arrived. I end up coming out of pocket for another vacation home without being accommodated or refunded my money back. I do not recommend booking with them.

We decided to forgo Christmas presents and go to Florida for the holidays for a family vacation. We booked through VRBO with a Evolve as the property management company. We knew that hurricane had hit the general area in September. We placed several phone calls to the VRBO to ensure that our rental property had not had damage. We were assured that the house and property were intact with no damage. We arrived on Christmas Eve to a house with tarps covering the roof broken siding and facia, the screened in patio that covered the pool was completely blown off and all over laying in the yard and pool.

We reserved, confirmed, and fully paid for two Maui condo rentals in July 2022 (eight months ago!) as part of a huge family reunion at Napili Bay. Six other families are part of this, and it is Nanny’s last time she’ll be able to travel to the islands. Big, big deal, meticulously scheduled. The reunion starts in two days. Two weeks ago (!) Maui Paradise Properties notified us that there was a “glitch.” Due to an exterior re-painting project known to the property owners months ago, we would not be able to use one of our reserved, confirmed and paid in full condos.

We reserved a villa for 2 week on VRBO around 6 month before the departure. 20 days before we the date of the rental the villa was cancelled and VRBO has done nothing to help us rebook or find something else. We finally booked on another platform.

Booked through VRBO for a family trip. Full payment was made and reservation received. Two days later the host cancelled the reservation saying the property was not available for the dates. Made another reservation, and the same thing happened. The host cancelled our reservation for no reason even after a rental agreement was signed at her request. What is even worse is the host didn't even refund her portion. Contacted Vrbo and got no help but telling you to contact the host. There is no place to write a review about the host if you haven't finished the stay in the property. Vrbo has no regulations on their hosts and does nothing to help protect their guests. Terrible business!!!

We have used VRBO for years to rent vacation properties and it was great when we could deal directly with owners. With Expedia now owning VRBO, it is all about their fees. Users can no longer get a true picture of the property. We recently recently property #** in Myrtle Beach and wrote a negative review. Expedia has refused to post the review. Is that a service to potential renters?

I rented a small condo in January of 2023 near Sebring Florida. It was advertised for daily rent at $89 per day. I rented the entire block of days from January 5 to the 30 which was the days available for that month. After all fees and taxes were added the daily charge was well over $100 per day. The unit was in an older duplex and one bedroom. I feel it was not a good value for the money. I didn't like the prepayment requirements and I was not informed about the address of the place until a couple of days before arrival. On the positive side, everything worked as it should in the unit, including the heat and air, the appliances, etc. I will not be renting again due to the prepayment requirements.

I found 4 properties together for 4 groups of my friends to rent during the Total Solar Eclipse in 2024 - reserving a year in advance. The properties were advertised as available. Each of us reserved the properties with separate credit cards. VRBO says you have a choice for instant confirmation OR waiting 24-hrs when in reality there is no choice - once you hit 'submit' you have to wait 24-hrs for confirmation. After waiting 24-hrs every one of us was denied. In reality, the properties were NOT available - OR the owners are waiting to jack up the price for more desperate guests in time. VRBO is a horrible company; I will never use them and will tell everyone I know and don't know (using social media) about them. Consumer beware. They suck.

I rented a home for the holidays before the pandemic. Payment was made in full as required. Unfortunately, travel then became restricted and part of my family was unable to leave their state (CA). I contacted the homeowner who refused to refund my money. She did offer another date. I explained that due to a member being active military, the only time I could guarantee his availability was Christmas. Twice (2 yrs) in a row, she booked the location from under me, having already received my payment, and still refused to refund even partial payment. Which was $1,000+. The parent company did nothing to follow through on this dispute either. Save your money and don't book in Hawaii with Vrbo. They took what was supposed to be a great first experience and ruined it for us.

I am a host and just took over my property from a management company. VRBO will not list the property. Apparently the prior management company had an issue of some sort. They don’t take phone calls and will not explain the situation. They know they have you in a tough spot, and they are ruthless down to the very core.

Book this trip 7 months early. 24 hrs, before we leave, I get an email with the address for our stay, except it wasn't the same address I booked. Reached out via email, text and phone calls. NO RESPONSE! While we were at the airport getting ready to leave, he finally returned my call. He tried to change locations on us claiming water damage. I told him that was going to be a problem. He offered to refund our money. A week and a half later, I am still fighting to get my money back! Multiple emails, texts and phone calls! NO RESPONSE. Contacted VRBO and they "try" to contact the owner. He doesn't respond to their calls either! VRBO says they can't refund my money because they've already paid the property owner. All I get from VRBO is they will call me when they hear from him! I paid for a service that I didn't receive.

After a number of satisfactory rentals with VRBO, where we were able quickly contact the "owner," for assistance, our VRBO rental of the Reed Retreat in Pacific Beach CA was immediately turned over to an Oregon-based RE mgt. company whose local office was only open limited hours for service. Otherwise we were referred to a remote call center who could offer no help. We never could reach or know who the "owner" was. The cottage we rented (Reed Retreat) was nicely located and adequately furnished but lacked certain basic amenities such as any closets or shelves -- we lived out of our suitcases for 6 weeks. But the biggest problem was the unit was not equipped with adequate heating, even though the local mgt. company provided a small, portable heater to add to a single unit in the front. The unit should never have been rented during the winter.

My daughter and I rented this property on Waikiki beach. This property was not accurately described in the VRBO description. Upon entering the unit we immediately noticed 2 BULLET HOLES in the floor! Upon further inspection there was a bucket under the kitchen sink drain, significant torn material on a chair, buffet was in extremely poor condition, tin foil on the stove drip pans, rusty knives, rusty garage type shelving in the bathroom, minimal outlets, 1 hook in the bathroom.

VRBO.com - Most of the policies are host friendly. Host can put any more charges on your card and VRBO will not listen your version. Customer care is of no help, they don't have any answers. Place defined was not up to the mark and VRBO does not post any negative review. Property does not define basic need like heating & cooling. Host put warning sign on Thermostat - do not to touch, if broken renter will have to pay. I will not suggest and let any of my friend to use VRBO.

602 Penn National Road -The Close to Everything property in Tampa, we booked for March Break was fraudulent. There was someone else living on-site. This was not disclosed to us. We arrived March 15th and left the following morning once it was determined there was someone living there. A call was placed to VRBO on Thursday and the only direction received was to contact the owner for a refund. The owner still hasn’t responded to me or Vrbo.

NEVER again would we use VRBO, I’d rather stay in a tent, it’s a scam!

I have been using this company for decades. However, my recent experience suggests that it has destroyed its service. I showed up to a location I booked in a country a long way from home only to discover that the owner of that property had resigned from VRBO over 6 months previously. When I turned to VRBO to make this right, all they would say was the property owner was responsible. The property owner says he never received any money from VRBO and any claim to the contrary was bogus. The system works okay if you do not run into any difficulties but it uses rules and bureaucracy if anything goes wrong. Buyer beware.

Property manager overbooked the stay. Did not find this out until my significant other and myself flew in from multiple states away. The customer service is more concerned with policy than fixing their mistakes. This booking service is a joke. You all are better off with Air BnB.

I was scammed by a property owner who made false claims in their listing, spent over a month calling back customer support every week for updates, and then ultimately was told I would get no refund because I lacked "appropriate" documentation. I had previously sent documentation and then one month later additional documentation was requested for the first time. This company does not understand customer service, do not book with them as they will claim that you are in the wrong.

We were booked to stay in Puerto Vallarta Mexico thru VRBO and it was confirmed the day before we traveled. My father saved for 8 years to take his whole family, kids and grandkids on a family trip together. We arrived in Mexico and got to our private, gated residence and were told we could not stay and enter due to community fees not paid by owner. Tried to contact VRBO for 3 hours, stranded in a driveway at gate, with nowhere to go in a foreign country. VRBO was no help and said, "Oh sorry. We will credit you half of your deposit." We were told to find a place to stay on our own and tried to use, “so called credit “ when we returned and spoke with someone who barely spoke English that the credit was no longer good. My father passed away a month after our vacation and it was completely devastating and his wish was never granted. So disgraceful that a company like this exists. DO NOT USE VRBO.

We were 1 week away from leaving for our FL vacation. The owner of the VRBO unit contacted us for some information. We passed that along and not 5 minutes later our res was cancelled. Contacting VRBO is a challenge, I tried and was very unsuccessful.

The host of a property we booked 6 months in advance cancelled our reservation on the day we were meant to check-in. This means we had already flown our family of 6 to the location and had no means of cancelling the remainder of our trip. We were provided no good explanation for the cancellation - we hadn’t paid (which was untrue) and then the a/c was broken, and ultimately declined to explain and at one point actually hung up on me.

After using VRBO for years, I was shocked to find that they would not post my negative review for one of the units advertised. The review was not vulgar, and it included specific facts about why I was not satisfied. After revising the review one time (to remove a reference to a competing service), they rejected it again with NO information about why. I chatted online and when I asked to speak to a supervisor so that I could try to figure out what they were objecting to, they disconnected the chat. Based on this experience, I don't trust the review on this site any longer and will not be using to book vacation properties.

In Jan I made a reservation on the 31st thinking I could get tickets to an event in Orlando less than 6 weeks away. Tickets fell through less than 12 hours later. When I cancelled the reservation less than 24 hours after it was made the customer service rep would not refund the 650 bucks because I didn't cancel before 60 days before the trip began. I didn't even make the reservation 60 days before the event was to happen!!!! I made it on a Tuesday at 4pm and cancelled it on Wednesday at 9am!!! Very disappointed and will not use VRBO again..

I rented a property in Las Vegas with Xi Fu for 4 nights. All Flights cancelled because of severe winds so I got rerouted on a connecting flight but I would not end up in Vegas on time to stay for 4 nights, more like 1.5. I texted Xi & she agreed verbally that I can come at another time. She asked me to send her 2 dates & I did. She then ghosted me. I understand it states no refunds, but we had a verbal agreement on me coming at another date. I lost a-lot of money. Not only that, but I put this same review up on her property review page. It was removed by VRBO - BUT she put a review up of me giving me 1 star on cleanliness etc. I never stayed at the property. So I told the truth and she lied. So unprofessional & dishonest!

Did a rental, loved the property. Wanted to write a nice review - and after over an hour of trying, looking at their support info, chatting with customer service and calling, NO SOLUTION!! Only misinformation and boilerplate auto responses that didn't help. Really?!?! They can't even get this right? Should be simple. I just wanted to write a positive review.

Vrbo does not screen or guarantee the host or conditions THEN are completely useless is resolving issues. I gave them the benefit of the doubt and sure enough all these 1 star reviews are accurate. I don’t care how lovely the pics look, do yourself a favor and go elsewhere. Vrbo has got to be the worst and need to be sued along with their shady host.

I booked a 14-night vacation rental in Litchfield Park AZ for spring training 2023. The booking was made June 3, 2022 for check-in March 8, 2023 at property ID 7120590 hosted by Evolve. The entire 14-night vacation was paid for by February in accordance with established terms. I received a phone call late afternoon on March 4, 2023 from Evolve stating the host had canceled my rental due to AC leak. No options were provided to continue with the reservation but without AC until it could be repaired. While Evolve and VRBO quickly refunded the entire fees paid, they did not offer any other properties instead. Finding another property was left to me. With just days before my planned arrival, I could not locate an acceptable rental option and hence had to cancel my entire trip.

A renter had received a charge on their credit card from a numbered company from Dublin Ireland that their bookkeeper didn't recognize so they labelled it as a fraudulent charge. That charge was from VRBO. They rented the unit in Dec 2022 and left a 5 star review. In March we received an email from VRBO indicating that the traveller requested a full refund and that it was granted to them... without asking us what happened. When I called in and talked to Adam he indicated that there was nothing they could do, I could talk to the traveller to see what happened and that they could start a claim but it would take 6 weeks to get a refund and "hopefully" I could get the full amount back.

We are retirees that travel frequently and rent 1 BR units all the time without any problems. This time with VRBO, we rented one week in Colorado. We received confirmation of our reservation and a puzzling request that we claim to be friends of the owners of the unit. We were supposed to give the owners' names at check-in. This seemed extremely bizarre to us, having to lie to get our unit. When we arrived at the property, the reservation desk had no record of our rental, and the "confirmation" we had received from VRBO did not have the info they needed.