Vrbo Reviews

I booked a ski trip condo through VRBO in June, 2024. VRBO confirmed my reservation and immediately charged my credit card. In August, I discovered VRBO cancelled my reservation and refunded my payment (from my bank statement). I called VRBO to investigate. They said the owner cancelled and I am on my own to find a new place to book. I asked if VRBO will offer any guarantees or assistance to help me find an equivalent listing. Their response was no, “You have plenty of time to find something on your own”. I am currently looking for a vacation booking company that supports renters' rights in booking transactions.

I've rented through them in the past and all went well. But the one time I had a problem (listing was inaccurate, basic photos of property including kitchen/bathrooms were missing, property was filthy--black mold in the fridge and dishwasher, cobwebs everywhere including INSIDE the kitchen cabinets at a house charging over 3k a week) they took the complaint by phone, promised a callback the next day, and have ghosted me by both phone and email ever since.

Beach house was dirty, represented by old pictures. Bed broken, tub filthy as well as furniture. Hair and dirt on couch. Unbelievable - VRBO backed owner, without anyone to come verify condition of rental. Will never use VRBO again.

So my family member booked this for my kids and the place turns out not have air-conditioning. This is in Kelowna at 36 degrees Celsius and the rental heated up to over 28°. There was only possibly a small ceiling fan, no way to get air in from the outside even. So the complaint I have against VRBO is that they don’t have a spot on their page that highlights that there’s no air conditioning in a place where this should be mandatory! So the family member who booked it did not notice that there was no air-conditioning listed in the amenities, and coming from this warm place one would never think that you have to list that as an amenity just like you wouldn’t list a furnace as an amenity in a very cold climate.

Had my confirmation in hand. Arrived on site (2-hour drive) in Park City Utah, only to find out the place was double booked. VRBO promised to help and never contacted me back after a promise to do something.. Eventually drove back home. Now more than 2 weeks later, and after several hours on the phone trying to speak to Angle (account supervisor), they refuse to return my calls. VRBO rejected my review of the entire event. I am out 4 hours of drive time, gas, and events with friends. They even sent me an email demanding payment after they screwed up.

I am hoping that VRBO is going to do the right thing and help us get a refund since the VACASA Management team has done nothing and they are the ones at fault. We rented a home from Vacasa for the month of July. The day we arrived the house was filthy. My wife and mother had to mop the floors, then had to clean the tops and inside the drawers of the dressers, the kitchen table had sticky liquid on it, the fridge had leftover food debris in it, the blinds were very dirty and the WORST PART WAS THE RAT POOP AND RAT HAIR IN OUR BED THAT NIGHT!

Horrible app interface. Compared to Airbnb. There's little to nothing in the sense of up to date support for both client and landlord. Not to mention the type of people you get on this app. Hard pass.

I booked a house through the Expedia site, did not know that VRBO will actually manage the reservation. The host never sent information to complete the check in into the house. I contacted vrbo many times and they also could not contact the host. I requested a refund since I could not stay at the property. Four weeks and many calls later I am still waiting for my refund. Customer service is a joke. Do not use this website

VRBO does nothing to support renters who have subpar experiences with VRBO listings. VRBO does not check rental details, cleanliness, property accessibility, or anything else in the ad. If you have concerns and raise them in a support ticket with VRBO, they will tell you to go work it out with the owner. I recommend not using this service, since at the time of this review, 4000 other bad reviews exist and the company and they have not yet claimed the domain. For those who are curious, Expedia owns VRBO (under the registered phone numbers of 'Dolphin Views'). Buyer beware!

VRBO is owned by Expedia. They also have another company called TRAVELURO which will show on your card as the vendor. They will make it near impossible to get your refund if you cancel a booking! One will claim it’s the other and you will spend hours on the phone and weeks of your time trying to get it resolved.

I couldn’t even begin to express how frustrated I am with this company. Customer service is absolutely awful. Was forced to go through a 3 months dispute with my bank just for Vrbo.com to go back on what they told me in an email. The email directly from vrbo support was, “I've been trying to contact the host for the last three days to ask them to cancel our reservation and provide you with a full refund, but I haven't heard back. Since the reservation is over the deadline, we advise you to attempt contacting them to see if they can cancel it and issue a full refund.“ Now months later I’m forced to try and find alternative routes to try and get my money back. Absolutely massive headache.

I was caught in the global IT outage on July 19th. I was unable to get from Colorado to Atlanta to due to all the flights getting canceled. United Airlines refund 100% of my money as did Enterprise Car rental. VRBO REFUSED TO REFUND ME. There for I spent $700+ on a home that we did not use. We didn't even make it to the same state the home was in. Had I stayed at a regular hotel they would have refunded me 100% of my money. VRBO, you will never ever get another $ from me as long as I live. I hope it was worth it.

I booked a condo in Florida in July of 24'. VRBO immediately charged me twice for their service fee. $536 in service fees, when it should have been $268.00. I immediately called VRBO Customer Service. They told me they would take care of it asap. It's been 15 days and no resolution. I've emailed and called without a response. Today August 5, I am now on hold for 2 hours with no resolution. They offered to let me speak to a supervisor, but still on hold. I will dispute the second charge with my bank and never use VRBO again.

After my VRBO stay in Detroit I will not trust renting from them again! I thought it would be a nice experience. I travel all over the world and instead of a hotel I tried renting from vrbo. Maybe I could do this whenever I travel but NO! The issues I found showed pics and they sent me back pics which was taken some time back not before we arrived. Said cleaning crew took pics after cleaning. Toilet leaking leaving bad stains proving it's been leaking for a while. Stove top dried burnt food. They said just scratches. I showed dried food as well as scratches. Lights kept popping out at breaker box until husband finally got to stop.

We arrived at a property that we rented on VRBO, when we contacted the owner we was told the property is not on VRBO site. We contacted VRBO and they found us a hotel, not for the three nights we paid for but for only one night and said we were on ours for the other two nights and was only able to refund us half of the price we paid for the three nights.

I booked a home in NYC for an event I have coming up that will allow my family and friends to stay together. When I read the information about the home I noticed it could accommodate 8 people, but nothing concerning an increased price. Well the system automatically generated 2 people staying when I booked. I contacted the host who was more than willing to increase the number of people since we booked this…he did not disclose the additional cost of $400. When I asked him about the additional funds being asked he was short and said that is the cost. No response to where was the charge annotated in write up…

I booked for my daughter my mom and myself. We were not given clear instructions on the property, there were drunk half naked men partying in front of my rental, and the host offered to ask them to leave. Customer service said because I left the property they had lost their confidence in me and with no proof (endangering myself and my family) they WOULD not help me.

VRBO customer service is nonexistent. The website always has bugs, VRBO never fixes. You are told to expect 15 minute wait, which turns about to be 45. Then no English fluency. Worse, this guy could not get me through security. He had no idea how to address the simplest issue. Hung up after 60 minutes.

I booked a house in February 2024. Two nights before arrival in June, the host cancelled. I notified VRBO who informed that because I booked thru the "book with confidence" program, I would be taken care of. They later stated because they were unable to find a comparable lodging in the area they would give up to 993.00 compensation to offset any additional expenses. I have spoke to them 5 times. Each time they stated they will contact me for resolution and proceed to close my case. I have requested to speak to a manager and have been told "due to high volumes" they are unable to speak to me.

We reserved the house through VRBO. When we arrived, the unit had no working AC and no working bath. We contacted Housepitality LLC and were promised they would fix it. After 14 messages in 24 hours nothing had been done and we moved to a hotel. The host refuses to refund our fees even after we quoted their own contract clause back to them. "A missed cleaning that the Company cannot fix in six hours is a major issue. So is any issue that renders the property unlivable, unsafe, or otherwise is so major that the Company cannot fix in six hours. If space is available we will offer the Guest a free relocation to an equivalent or better property. The Guest is also entitled to a 100% refund instead of another property."

Absolutely won't back up the customer when the host flakes. Contacted VRBO over weeks when my host didn't let me in on the day I reserved. Nothing but further emails. No refund. No resolution. Never use this site.

If I could give VRBO zero Stars I would. I made a reservation and am trying to cancel within the cancellation policy. It's been over 2 weeks of trying to contact not only the owner to accept the cancellation but customer service to see how they could help on their side. I've spent over 6 hours on hold with them, either with the chat or on the phone. I've spoken to several reps with still no solution. Every time they say someone will reach out and they don't

I booked and paid for a trip. Then 3 weeks later and 3 days before the trip I received an email saying they had cancelled my reservation as it was double booked on another website.! I will not use them again ever.

I booked for the first time with Vrbo and the host asked me to checkout one day earlier, contacted Vrbo support, they did nothing, I wasted time calling them for more than an hour, and they are careless and incapable to do anything, do yourself a favour and stay away.

I would advise against purchasing the travel insurance through Vrbo - Generali. We purchased thinking we would be covered in case of an emergency. An emergency did occur the day of planned travel to the vacation spot. A hurricane occurred making travel to the destination unsafe. We were denied on the claim because it was not a qualifying event.

VRBO lets people rent filthy broken down houses and when you show up and refuse to stay VRBO will side with the owner and refuse to reimburse you even if you leave the house within minutes of entering. They say if the house is not as described in the listing you have the right to get a full refund, this is a lie! Avoid using this service unless you can see the property before you book! The BAD hosts know the rules well and VRBO allows them to abuse the clients using the secrete little tricks!

I was cancelled by two hosts in the Saint Augustine area and each time VRBO aided the host in trying to force me to cancel when it was the hosts' error not mine. The first booking I was called by host and he tried to tell me I had to cancel. He lied saying it was the only way. I did not want to chance losing any money...If it's the host's fault, they should have to cancel. I contacted VRBO and they said that if a hosts canceled they pay money and it hurts their rating. I disliked that pressure but stood firm and got it canceled by the host, but still had to cancel the trip insurance. Second booking: A week later the host double books and needs to move or cancel. I can't move it, so I say cancel. She does the same thing and tries to force me to cancel. Only this has been much harder to cancel. The host keeps wanting to "explain her side". There is nothing to explain, I'm past the free window of cancellation anyway. I will not risk this for host or VRBO's error.

I am currently hosting guests in my house but VRBO.com has not paid me. This is unacceptable and also unethical. It is the first time I host and this experience with VRBO has been horrible. I escalated the issue for more than a month and the guest is about to check out but they will not process payment. They keep saying that there is a technical issue for a month and they have done this with many other hosts. I will not host again. Airbnb is so much easier and just a great place to host.

We booked a place in South Lake Tahoe through Vrbo. They cancelled the reservations the day before we left. No explanation except sorry for the inconvenience. Very disappointed, it was poor service. Had we booked through a hotel, that would not have happened. I am never using Vrbo again.

Absolutely terrible experience. Would never use Vrbo.com again. They rip me off. House was canceled 28 hours prior to me going there. Sent me an email which I do not check my email regularly. They had my phone number clearly. Drove almost 6 hours to get there. Upon getting there found out. The host told me I could not stay at the property. I rent it because of a bat infestation, tried to provide me with another location, which was infested with bees and mice as well as couches being stained dark stains, and then white stains on the comforter in the bedrooms.

We had a VRBO.com booked about a year in advance of our trip. We knew the city we were going to was popular and we had a big group so we made sure to book far in advance of our trip. Our VRBO host cancelled less than a week before our trip. I contacted VRBO and they said they would provide us with another option with a place to stay within 72 hours. I never heard anything so I called 5 times. They just kept saying they would get back to me prior to check in. They never did. We had to cancel our trip because we had no place to stay.

Almost ruined our vacation... We were scheduled to check into an Atlanta VRBO (on Tuesday July 16, and check out Sunday, July 21. Upon arrival, the code that was provided didn’t work. No problem….someone saw us on the Ring and let us in. The place was not up to par: shattered glass pane at the door, sticky stove, leaking ceiling, damp and peeling ceiling and walls, water under kitchen sink, loose tile and mold on the tile. A contractor was sent to the property manager (kudos) but you can’t remediate mold overnight or fix the issues while guests are present. We informed the host (Erica) and the property manager (Tiffany) that we didn’t want to stay. As the home was not suitable for us (i.e. mold present and a lung cancer patient was in our party).

Good luck cancelling if you have an unresponsive host. It has been 40 days since I contacted Vrbo to cancel a reservation and refund a service fee for a reservation that has not been confirmed by the host. They refuse to refund the service fee until the host responds. I'm well within the cancellation policy and have made other arrangements for my travel weeks ago. Their customer service team is not helpful. If the host does not confirm your reservation you cannot use the cancel booking option, you must speak with a customer service representative who will "try to contact the host". If the host hasn't responded in 40 days, they aren't responding. It is ridiculous. My first and last time trying to book with vrbo.

I am continuing to hold for a supervisor over 40 minutes. This is after I had a half hour lengthy online chat with a rep regarding the same issue. I also saw a charge of $37 for my online chat. Are you kidding me right now?? The host completely misrepresented a property I booked. The place was atrocious inside and out. No way was I staying there to the tune of $370. I took pictures and contacted the host. He sent me a snarky response completely ignoring accountability. He said he’d refund the entire stay as I was appalled. Of course getting the refund is now taking an act of congress. I can’t even leave a review for the scammer host to warn others. I will never book VRBO again!

Poor and unreliable service... Double booked by host and VRBO does nothing to help me. They are the ones I paid and should give me my money back. Our PEI trip is ruined... Never again VRBO... DON'T go near them.

VRBO allows scammers to continue to scam customers by using people’s homes that are found on old real estate sites. I had a “customer” try to break into my home at 1 am while I and my children were asleep because they rented it!!!! Vrbo is refusing to take my home off their site even after I provided proof that it was used as a scam. I still have reservations made for my home that is not a rental!!! VRBO make this right so my children and I will be safe in OUR HOME!!!

Had an issue with a weekly house rental through VRBO. Made several attempts to update my review with information I received back from the host after I already submitted it. VRBO agents put me on indefinite holds, and one claimed they could no longer hear me. What a joke. Will not use VRBO in the future. They DO NOT stand behind their 'service'.

How is it legal for VRBO.com to list the nightly price at say $150, your stay is for 2 nights and of course there are fees, but below the nightly fee it shows $967 as the total price! The "Host" fee is over $500?? Is this all we have as consumers now? These misrepresentations and exuberant fees? How sad this is what we now have and VRBO has a monopoly on the vacation market.

Terrible experience. Would never use this service again. Incompetent customer service that won’t help you if you had a bad experience with a host, they will not help you. DO NOT USE THIS SERVICE!!!! Marriott platinum member, my husband his Hilton gold..

As a former host of VRBO, this company was extremely difficult to work with in many regards. The final straw that prompted us to cut ties with this company came after they had a software glitch and allowed our home to be booked instantly. Our home was double booked, as we had another guest from Airbnb reserved for weeks in advanced. The customer refused to cancel, so we had to cancel it on our end and was given a $100 fee in doing so. When we reached out to the customer service (several times) regarding the situation, they told us it was waived but then received another email weeks later stating we still owe them.

Buyer beware story: Here is what we got renting from VRBO and no help fixing it or getting our money back. When we went in on Saturday, the unit was at 76, there was feces on the side of the toilet and the floors were so dirty that we couldn’t walk without shoes, and broken acrylic fingernails in the carpet. I cleaned what I could, didn’t complain, and gave the unit until the next morning to cool down. It didn’t. We contacted the host who called an A/C repairman. He did nothing so the temperature continued to climb. At this point, we contacted him again and VRBO to let them know the situation. The A/C guy comes back, tells us he has to order a part…It will be out a few days.

Tried contacting host for two hours prior to contacting VRBO. It took 16 hours before I was offered a place to stay after staying the night in my truck with my two children due to lack of response and staff at vrbo lying to me. I was told that the reservation would be 100% refunded and my new reservation would be paid for 110%. Which was a lie. I was offered a 1 night stay at 3 hotels that all had bad reviews 2 star hotels. This whole vacation is completely disrupted due to this situation that vrbo falsely advertised a home that doesn't exist. I spend 3 total hours on the phone which was all for nothing. Never in my life have I ever had to deal with the lack of knowledge for a company's process in a situation like this, I will be filing a formal complaint at every level possible to make sure this never happens to anyone again.

Tried VRBO for first time- NEVER AGAIN!! Overcharged my credit card $200 more than the written quote I was given and now I fight to get my money back - they pass the buck saying you have to call the host and I'm sure the host will say I have to call Vrbo - RIDICULOUS and paid them a $58 processing fee for what I'm doing all the work trying to get my money back!! STAY FAR AWAY FROM THIS COMPANY - IT IS A NIGHTMARE!!!

Avoid this platform as far as possible. Our booking was cancelled at the last min and told you will get refund without any consideration for trouble we have to go through and double the expenses to find alternatives. Totally unreliable! And customer service says we messed up but can't do anything for you!

Tried to use VRBO as a host. Still haven't been paid. Customer service is useless. And they want to slap a penalty fee on me because THEY (not me) double booked my listing. I'll just use Airbnb from now on which is WAY better.

The Vrbo website had defects. We tried to book a vacation house in Colorado for end of July and landed on a reservation unsuccessful page at the last step. The reality was that the reservation was successful and our card was charged. Without knowing that due to the false information we were given, we moved on and ended up with double booking. We contacted them a few times, but they kept pushing us away and blaming us for not understanding the cancellation policy. It has NOTHING to do with the cancellation policy or the property. We understand the policy. The only reason we request refund is due to the glitch on the business website that mis-informed us of unsuccessful booking which further resulted in our double booking. It’s obvious that any good business would stand up to own the responsibility here instead of acting like an outsider. Very disappointed!

92.00 fee for nothing. Can not use Vrbo to pay bill. What was the 92.00 fee for. Crooked. I would not use vrbo again. Worthless. Booked a place in Germany. Now I have to work with German folks to pay. I guess do a wire transfer for another fee

I’m reviewing VRBO as a host, not a guest, but guests should know what I’m about to say. When a “host” creates a listing, VRBO doesn’t verify host ID, property ownership, or even the property’s existence. Meanwhile, their business name contains “By Owner”. That’s downright deceptive. I listed my property with VRBO three months ago and the problems have been non-stop. My first VRBO guest paid in full two months ago but VRBO still hasn’t paid me a nickel. I’ve now hosted four VRBO stays, but VRBO has paid me nothing and my account says “pending payouts” are $0. I’ve called their help desk repeatedly but after the first call, they started telling me that there is nothing more they can do because the case has already been “elevated” to the billing department.

My partner and I booked a rental on VRBO in Amsterdam about a month prior to our trip. Payment was taken, and the app showed the rental was booked. On the day that we started flying from Canada to Amsterdam I got nervous that we hadn't received any messages from the host about check in. Since we had so many separate flights to take before we arrived I had time on layovers to try and get in contact with the host. I still had no responses so I started messaging VRBO staff for help on the app. Each time I asked them to please get in contact with the host and make sure everything was arranged correctly they said they would look into it. Each time our next flight got closer to arriving in Amsterdam I got more desperate with the staff I was talking to. No one ever confirmed that they had even called the host or made contact.

The host changed the dates of my stay (shortened and made us arrive one day early) the DAY BEFORE the vacation. I told them we can't come early and 2 days stay isn't worth the travel and fees. The host will not respond to emails or calls from myself or VRBO. VRBO told me to make other travel accommodations and I would get a refund. So we did not go on our vacation thinking we'd be refunded. One week later they are now refusing my refund because the host won't communicate with them (this isn't my problem). I never got the services/stay I requested - only the bill for thousands of dollars. VRBO IS A SCAM - NEVER USING AGAIN.

VRBO would be a decent company if they did not have Generali Global Assistance as their insurance carrier default. They are peddling a sophisticated bot theft organization with no actual customer service. Generali is designed to steal your money. There is no hope of resolving an issue with a person and they will surgically find the loophole that cheats you out of money.

VRBO is the worst ever. Booked a house described by the host as having a pool. Once booked. Was advised pool not available by the host. Canceled booking immediately and VRBO refused to refund our payment. Had to dispute the charge with our credit card company and supplied all the correspondence we had with VRBO and the host through the VRBO app. VRBO was zero help and customer service was no help as you talk to someone different each call and no notes about prior calls. Do not book through VRBO.

Just horrible! Booked a vacation rental and an hour later the host msg saying they've double booked even though I have a reservation number and my credit card has been charged. Asked for support from VRBO.com and they do Nothing. Absolutely no accountability or customer service. They don't even take the initiative to do the refund for you. They want to make you jump through hoops to cancel. Just the worst experience I've had.

I rented a condo at Peachtree Condominiums in Atlanta In. The property felt dirty and old with stains on the carpet. Paint was peeling up from the bathtub, stains on the walls. The air conditioning barely worked. It was disgusting. VRBO does nothing for the customers renting. Their business model is only set up to allow the property owners the decision-making process for refunds and quality of property in. I spent several hours on the phone asking for a refund since I stayed for five minutes in a five day rental, and nothing was done for me. I provided photos to substantiate my claims, do not use this service.

This is my first night here, and I'm already dealing with roaches! The kitchen is completely infested with German cockroaches, and I’m hesitant to unpack, cook, or place ANYTHING in this kitchen. Shoot anywhere in this house actually because if they’re in one spot, trust they’re roaming elsewhere. It’s very unpleasant and unsanitary and not enough raid provided to resolve this issue. It’s sad I’m out here buying supplies for roaches, should be ashamed. The old, rusted vents and uncovered light fixtures are just inviting them in. the roaches are having a field day up there. Update: took a shower and no hot water. It’s a nightmare!

After being long-time AirBNB users, we gave VRBO.com a try. We rented a place in London and when we left I let the homeowner know they had an ant problem but never intended to leave a bad review or anything. Just letting them know. Even though the owner ACKNOWLEDGED they have an ant problem, they left a hateful review with personal attacks on our character and VRBO is actually letting the review stay online. They even have a record of our correspondence proving this owner told 3 or 4 lies about us in their review. But VRBO says they have to leave it because it "meets their guidelines". If personal attacks and verifiable lies "meet your guidelines", you should not be business. We'll return to using AirBNB.

We rented Cameron’s Retreat on Pointe West Galveston 7/6-7/11. Hurricane Beryl was approaching Galveston and eventually arrived on 7/7/24. We begged to reschedule but neither VRBO or the owner Andrea would let us. They would not refund the $4000 bill, shameful! Not how you treat people. We are pursuing legal action.

VRBO supports unethical business. VRBO is not interested in supporting the customer who books a vacation. Rather, VRBO will support and defend the host, regardless of evidence you have showing that the stay was in unsanitary conditions. I sent VRBO pictures and videos of the unsanitary condition with an infestation of flies. In the time there, I killed at least 30 flies. The host lied and said she would issue a refund of the cleaning deposit. She did not issue a refund of the deposit. She did not respond to requests. She told VRBO she would not return the deposit after a review was written (waited 5 business days as a courtesy to the host to issue a refund before writing a review). VRBO states the refund is at the owner's discretion. VRBO and the host are both unethical. Beware of VRBO. You will not be having a vacation. I will not book with them ever again. VRBO has lost my business.

I can’t begin to explain how terrible the rental conditions were!… In a time of need, Vrbo.com did absolutely nothing!!! I was out of town from DC and wasted 3 hours waiting for a callback and it never came!

I had a pretty bad experience with my recent booking, both with the residence itself as well as the booking process. I was sent an email asking to review my stay. I am familiar with the Federal Trade Commission's Customer Review Fairness Act so I made sure to stay factual and accurate, but still rated it 1/5 stars. I received a subsequent email stating "Your review needs some work. Thank you for submitting your review. Unfortunately, it needs a little bit of work before we can post it to our site." It then prompted me to review the VRBO guidelines to ensure I am within company protocol. After chatting with a VRBO customer service representative, he confirmed I did not violate company guidelines and was unsure why VRBO rejected my review. The review has yet to be posted.

We were double booked at four different VRBOs in one week. VRBO itself can't issue a refund and it has to come through the host. A fight each time. A complete scam of a service, will never use again and will be telling everyone I know to stay far away. Total crap.

My family and I traveled to Puerto Rico for a 2 week vacation. We booked our home 2 months in advance. When we arrived we could not find the house. It kept directing us to a field. We finally stopped and got something to eat and called customer service because we knew by that point it was a scam. Customer service put us in a dirty hotel with bugs and leaking ceilings for ONE night. Lied and said the hotel was fully booked so all 6 stayed in a 2 bed room. But the hotel had 7 rooms available. Called them the next morning and they kept hanging up. Never tried to find us a new house or even give us a refund. We were stranded in our car. We finally the bank to cancel and get a refund and booked through Airbnb. I will never use Vrbo again. The non existent house was almost $3,000!

I am appalled by the horrible customer service VRBO provided after the apartment I stayed in was burglarized while I was inside. Not only was I left stranded but VRBO requested a police report and then refused to provide a full refund for the lost days.

DO NOT BOOK THROUGH VRBO. I REPEAT, DO NOT BOOK THROUGH VRBO. The host misrepresented the property. The entire building reeked of smoke, and there were drug users and homeless people IN the hallways of my rented apartment. The host was largely unresponsive, and was of no help. Neither was Vrbo customer support. In fact, it is the WORST I have ever seen in my life. They put you on hold for what seems to be FOREVER, keep transferring you to other departments, the line will often drop, and they do not have a good record keeping system, so you have explain yourself OVER AND OVER AGAIN. They do not appear to be based in the US/Canada and all sound robotic as if they are reading from a script.

The location was fine. But I should of done my due diligence to find another way to book the location. VRBO charges either a protection cost of $59 or $1500 refundable deposit that they hold for as long as possible. My guess is they are doing a float and investing your money while they hold it. Because there is no way in heck you will get your refund in a timely manner.

I highly recommend not using VRBO for any rentals. Booked a condo for next year, and made the requested deposit which was deducted from my account a few minutes later. Notified by the Host there was a mistake by VRBO in the rental fees and an additional $1,000 was required to book the unit. I then called VRBO and was informed it was the Host's responsibility to enter the rates. After being on hold by VRBO for most of the afternoon with no satisfaction, I cancelled the reservation and was informed the money would be in my account in 7-10 business days. Host informed me money would be in my account the same day as the cancellation. STAY CLEAR of RENTING a PROPERTY through VRBO.

Property ID 3915983 Is not a property. It is a service to find you hotel rooms. This is fine, however the pictures and locations are deliberately misleading. The photos are from resorts around the world, not the local hotels. I think Vrbo is aware of this, as they have no way to easily submit this type of information to customer service. Be careful if you use Vrbo and stay away from Jodi & Lenny for property 3915983.

VRBO uses a service called Evolve to manage properties. This is the seller's choice of course. We booked a trip and paid over $600 for it and three nights before our trip I was in the hospital with a chemical burn. I reached out to the host to see if they would allow cancellation. She said yes but evolve was managing her place. I reached out to evolve and they said as long as the host was okay with it. I reached back to the host and asked if they could call her. They spoke on the phone and I was told I would get the credit.

VRBO refused to refund my service fee of $203 for a legitimate cancellation. All they do is keep asking for more information via no reply emails you can not respond to. A horrible experience with no regard for customers other than using nice words.

My wife and I booked through VRBO and we're sent to a house managed by Vacasa. We got there and the house was gorgeous but not at all cleanly. It was rated 5 stars on VRBO so we were extremely grossed out to find ant traps all around the house and dead ants ON THE BED! We called and got a refund through Vacasa after trying to plan our whole vacation around this new situation in the drop of a hat but we were never refunded the $72 VRBO fee. VRBO stated that it wasn't cancelled initially on Vacasa's end and they could not contact Vacasa to confirm. Then we were told we needed to send a bank statement with proof of purchase. When we contacted Vacasa to try to send them proof of purchase we were told they already provided proof of purchase and cancellation and that VRBO should have had access to all of this information. We're still dealing with this a month later and have to look into disputing it with the bank.

I am just so disappointed in VRBO. We attempted to book a vacation to Toronto to celebrate our dad’s 80th birthday. We are all in our 60s and 70s. We had never used VRBO before and we were told that we would receive an email confirmation and had to wait 24 hours. We did so but never did receive an email. Nowhere did it tell us we had to go back to the original VRBO account so we booked another one on Airbnb. This was around the end of May.

I booked my stay in Richmond, B.C., Canada at least 4 months ago. I arrived today and found out that I was not able to contact the host. I spent at least 2 hours texting with 2 persons working for Vrbo trying to resolve the problem. That was a waste of time. Then I spent another 2 hours talking to and trying to resolve my problem.

I rented a home through VRBO and they told me my payment would be processed June 29. The guest paid them on June 19. The guest have come and gone. We're very happy. Left a good review and a sweet note. I have still not been paid by VRBO. I have contacted their customer service 4 times. No results. Some of their representatives can barely conduct a conversation in English. They just repeat scripted talking points over and over. They now say they cannot begin to process payment for 30 days. In listing my house with VRBO this was never disclosed. They were paid by the guest and will not release my payment to me. Customer service refuses to help.

Still waiting for a $6000 refund from VRBO due to a fraudulent listing. This is a scam of a company. We booked a 7 night stay in Amsterdam back in April. The property manager emailed me the day before our flight and cancelled our stay due to a "flood" in the building. They assured us they would refund the whole amount. They sent us several statements saying the refund was made but the money never arrived in our bank account. We have called VRBO at least 12 times in the last two months to escalate the case because prior to booking the rental, I called VRBO twice to get verification that the listing was legit. They told me to go ahead and wire the money to the owner and that it would be covered under VRBO's refund/cancellation policy.

They charge a service fee for customer support, yet they offer no support. I had multiple issues with my property and they only offer the host's phone number, which I was given at the time of the reservation. I will be using AirBnB.

I have been on the phone for two hours due to a communal use of the private property I was to rent. My children and I are stuck on an island with no hotels and I can’t same day change to another Vrbo.com location. This has been the trip from hell and I’ve had no help from Vrbo moving us to another available property on the island. They’re telling me I have to wait a day to try again and they’re not offering to simply refund my money. Instead, they’ll cover my future costs…if I can find something (but what do I do about tonight on an island with no hotels????). Never will I ever use Vrbo again and I’ll be sure to share this experience with everyone.

Wanted to start with Vrbo will also not refund me. They said they pulled down the fake listing but it’s still able to be booked online. It was first time booking with Vrbo and it was a scam. The address we were given was to a vacation rental office, not a house so it was hard to get a hold of anyone since we arrived late in the evening, not to mention hard to find in general. Turned out that the office does not have any properties associated with VRBO and we had nowhere to stay by the time we’re figured this out at 2 am.

Be aware! VRBO and Expedia are scammers! I booked a hotel room at Flamingo in Las Vegas through Expedia.com because of the lower price, but I didn’t know it was a scam until I was trying to check in at the front desk, the staffs at the front desk told me my reservation was cancelled, I called Vrbo, they said the host cancelled it because they were not able to charge my credit card (they lied), my credit card has no problem, because Vrbo was able to charge $20 service fee and all my other purchases as well.

The worst customer service. We booked a house and the house owner asked to cancel the reservation and pay directly outside of VRBO. Then asked us to meet in different locations to pay indirectly. We contacted Vrbo to get our money back as we did not feel safe and this seemed like a scam since the owner told us to meet for keys and then provided us a key code. Not to mention the owner was contacting us outside of Vrbo. Vrbo stated the case has been escalated and investigated. We could not speak with a supervisor because of “availability” and was told the case would take 24 hours to resolve. We had to call back 6 times and reconfirm details each time. One agent told us “to give it time” even though we are supposed to check in the following day. Finally we spoke to a supervisor and still no resolution.

I have rented from Vrbo.com many times. Never had an issue until now. I rented a home for a vacation and upon arrival we noticed the ac was not working. We were in Arizona in July. AC is really important. The host after hours of contact offered to refund me so I could try to find somewhere else. I continued to contact vrb and was told to just keep waiting they would TRY to accommodate me. I was told by another representative to just wait it out when the house was over 90 degrees inside and they knew I had an elderly person with me. I finally was told just to book a hotel. I found one that had 3 rooms available. I called vrbo again today since I still had not been contacted and told I should have stayed and not booked a hotel. The customer service or lack thereof is ridiculous and to be told so many different things with no resolution and talked down to and hung up on I definitely will not use vrbo again.

Wow what can I say. I had 2 non-responsive hosts on the same trip! We were a family of 5 traveling from the US to Greece and got stranded in a heat wave with nowhere to go. VRBO does absolutely zero vetting of the property owners and makes no apologies for it, I know firsthand. They fed me a company line of there are millions of properties they list and cannot vet most of them. I can agree with that somewhat. But once VRBO sends out a booking confirmation and receives payment, to me they take responsibility for the confirmation. I understand most of this is automated. They could just as easily send the property owner an email stating they have a rental potential and for them to confirm the property is available prior to accepting payment and providing a booking confirmation to the renter. Horrible company and horrible service. Stay away at all costs.

I am on the hold with VRBO and still waiting for a manager I requested. The agent who picked up the call was just plain chatter. The home I stayed in was great, very clean and a responsive host. My low rating is about US taxes withheld for stay days reduced timely. I changed my reservation on time for a shorter stay. The host returned my rental without the taxes that was charged. I contacted VRBO customer service to find out "we do not return taxes once paid" (unheard of in any business). I asked for a supervisor and waited for 35 minutes before the call dropped. Stay tuned.

We booked a 2 night stay at a cottage in Ontario though VRBO. A day before our check in we contacted the host to ask if we can do a late check-out. When we reached out the host told us that they can’t host us and our reservation request “landed in their spam folder” therefore they didn’t see it. It was less than 24 hours before the booking so naturally I panicked and called vrbo. The customer representative told me that he will have the “rebooking team” contact me through email with a new property with the same amenities. This is where the lies started. Everyone that works there is a complete liar, and their job is literally to lie to you over and over.

Worst ever! Don't ever purchase the Generali travel ins because you don't get refunded! VRBO and Generali are horrible! Spent 300 and had to cancel he ce buying the policy but they kept my 300 plus the purchase price for Generali travel insurance!

I recently rented from VRBO, and the host changed the address from a nice area in Chicago to a very dangerous area in south Chicago. Then, when I spoke with customer service, they said that because the change of location was only 2.5 miles away, that it was a permissible change, and that I wouldn't get a refund for this obvious bait and switch.

I have been using VRBO.com for 20+ years all over the world! This has been the first time, my experience was a complete let down. It is clear that the merge with Hotels.com has been a disaster!!! It turns out that VRBO sub contracted my vacation lease to a third party...this was nowhere to be seen on their website or App. I hesitantly went along with this and paid in full, as required well ahead of arrival. Note that I made the arrangements over 6 weeks ahead since this was a special occasion and it was a relatively large group. On the morning of our arrival I received an email and text from the third party 'Secondhomerv.com' that the house was NO LONGER AVAILABLE!!!! And that they were sending us to the only other large rental that could accommodate my party for the dates agreed upon.

I rental but after a saw the building. I canceled but they never return my money. Never used this website. On the listing never show the outside property. It’s was awful. Bad customer service. Nobody would do anything.

VRBO cancelled my planned reservation to a property in Kelowna after charging my credit card well in advance of my planned stay. That screwed up my planned travel .. Now, I do not know how long it will take to refund my money back ... This is a total mess, when you are planning for travel, and that property was not cheap at all. NEVER AGAIN.

Property not as advertised. Rotting food and garbage on back patio, old Q-tips on floor (not to mention dirt, food scraps, garbage and ANTS everywhere). Advised host it was disgusting and not acceptable to us and that we were locking and leaving. Had to make alternate arrangements at a very high cost. Host refused refund. Vrbo Customer Support not helpful despite us sending pictures and our communications with the host. Complete fail. Will NEVER use Vrbo/Expedia again. Have had wonderful experiences with AirBnB across Canada.

Rented a house outside Tacoma for 3 days, and upon check-in we found a ton of issues with the property (misrepresented property condition and furniture, water damage to the flooring, grass was 3.5 feet tall, no trash can liners available) along with several unsanitary conditions (urine and feces still in the toilet, sheets unwashed and stinky with pubic hair on them, and no laundry detergent to clean them, full garbage bags piled high in the garage, etc.). VRBO and the property host were contacted several times and were only willing to refund 1/3 of the cleaning fee ($50) and essentially stole the remainder of the balance (nearly $600). We were forced to leave 3 hours after we got there due to the extreme health hazard and make other accommodations. DO NOT USE THIS COMPANY!

June 2024 - I reserved an apartment for a month but never got the check-in information. I called VRBO, and they advised me to call the owner. The owner was surprised that I was able to reserve the apartment on VRBO website because it was already rented for the next two months. I called VRBO again, and they called the owner to find out it was a calendar communication mistake on their side.

I booked a property for 7 months from the booking date. I cancelled within 24 hours of booking and VRBO kept $130 of my deposit for their booking fee. It says 100% return if cancelled before ten days prior to reservation. I will never use VRBO again. Their loss. I have 7 properties to book for an upcoming wedding. Airbnb is just as easy and they don't steal money from their customers. I am on eternal hold with Vrbo trying to get a refund. I should not have had to waste this time and who knows if I will ever get it back.

Worst Rental company I’ve ever worked with. They rip owners, and travelers off. They don’t help homeowners out. Their charges are ridiculous. Airbnb is much better. I wouldn’t waste my time with this company.

My experience with VRBO was, in a word, atrocious. I booked a house for 4 nights with my friends for a convention. When we went to check in, the address turned out to be a complete scam. It was an apartment that someone else was living in. We tried contacting the owner but the number said "disconnected" so we contacted Vrbo. At first, I thought they were going to take care of us. They said they would reimburse us for one night in a hotel while they worked on finding us a new property. They said they would email us the next day to give us the property information.

VRBO app is not working therefore cannot contact the owner with concern at property. Connected with Customer Service. Got a bot? Never responded back. Horrible experience, choose another vaco rental people. VRBO sucks!!!

Poor customer service. The website was real hard to use! When I finally contacted the owner, I asked for total price on a 2 day rental. He said 4 days was the minimum. I then asked, well what is the total price for that. He came back, For a 2 day or 4 day quote. This is ridiculous because he just mentioned that the minimum was 4 days!!

Not much help at all. Blame the third party is the one to refund. They obviously don't care about users as the company Big Fish properties has a below average review history and they still allow them to use their platform. Never using either again.

If I could leave a 0-star review I would. I booked a smaller rental property initially in Seal Harbor, Maine. However, a family member asked to join our trip after I booked the rental property leading to the need for a larger place. I booked the larger place first before canceling the initial booking. I made it clear to the VRBO agent that I wanted the smaller, original booking canceled. However, the agent canceled the larger, more recent booking I made.

We booked a 3 day getaway thru VRBO for The Lost Resorts which has lots of rentals. We chose a cabin in Greer, Az. It was very nice, but I informed them their cleaning service needed to do a better job. I cleaned dog slobber off 4 windows, swept, cleaned cobwebs and hosed back patio. I had just had neck surgery and we went to relax and escape the heat of Tucson. You think that The Lost Resorts would have paid me the $100 cleaning fee. No way Jose as they say.

They advertise a low price then hit you with things like host fees that drive the price per night out of the box! A two day weekend would cost me $638 in Mississippi! You people are crazy! Be upfront with your prices instead of slapping people in the face at the checkout counter!

We booked a VRBO.com for our son's wedding but when we showed up the house was dirty and did not have all of the amenities listed online. We immediately contacted the owner and said we would not be able to stay there. It was incredibly challenging because nearly every hotel was sold out for that weekend but we eventually found a place.

I had a bad experience with a host. He did not refund the full amount of my cancellation which was 100%. He charged me the credit card processing fee. With nearly all reviews being 1 star, how can this continue? I reported him to DOJ, Federal Trade Commission, BBB. I’m going to report this to my Senator, House Rep, Secretary of State. Please don’t stop with a complaint, contact government officials.

We had a terrible experience with VRBO and a specific property we booked in Germany. Upon arrival, we received no check-in instructions and were unable to reach the host. Stranded outside the building in a foreign country, we spent over an hour trying to get help from Vrbo and Expedia agents, who repeatedly hung up on us and provided no assistance. Frustrated and scared, we had to find a new hotel ourselves, incurring additional costs. Despite our ordeal, Vrbo refused to refund the amount we paid for the unusable property. Their customer service has been atrocious, showing no understanding of the distressing situation we faced. Not only did we receive no compensation for our additional expenses and inconvenience, but we were also denied a refund for the original booking. This has been the worst customer service experience we've ever encountered, and it feels like harassment.

I listed my property on VRBO and being new to the business, I didn't link them with airbnb. I received a booking, and it was a double booking, so I had to cancel the one with VRBO. This was cancelled within hours of the booking. VRBO charges the Host for cancellation because they're determined to collect money one way or another!! Apparently, I'm to pay them first before I can continue doing business with them, so they deactivated my listing without even notifying me. They're the worst company to do business with and now I'm realizing on the ConsumerAffairs website, they're a 1 star rating. Stay away from them....set of THIEVES!!

I rented a cottage on VRBO. Summit Cabin rentals put up cameras and didn't list that in the listing breaching VRBO rules. I didn't receive check in information until 5:03 and check in time was 4:00. It was not pet friendly as listed. I asked to be moved to another cabin that was pet friendly and was denied. I was over talked, bullied, and manager was rude! We had to rent a different cabin from another company.

HORRIBLE! Do not use this as a HOST they will steal your money, I still have not been paid out from my hosting and now they are saying it will take a MONTH before I get paid. Only use AIRBNB. DO NOT USE VRBO.

VBRO are nothing but scammers. The properties are mostly trash and I don't think that they properly vet their hosts and properties. My last attempt at a stay was ridiculous and they had to force the host to do the right thing. We couldn't stay because it was 88 degrees and the AC was not working. We had to scramble to make last minute accommodations and they assured me that they would reimburse me. Now that the trip is over, they have this ridiculous list of things I have to provide to get my money back. I will NEVER use VRBO again and I recommend you do the same. They lie just to get you off the phone and don't follow up in a timely fashion.

I tried to book a very expensive place in Daytona Beach Fl.. It was to be divided 6 ways. 4 minutes after I reserved it I noticed I had the wrong weekend, so cancelled it. Unfortunately it was not available for the correct weekend. The next week my credit card was over my limit and found they had charged me $2200. A lot of money to me. Went to VRBO and got the owner's phone number. Called multiple times a day for several days. Against my will to taint the reputation of VRBO and the owner, I had to dispute the charge. Twice it was rejected. VRBO WILL NOT REFUND MY MONEY! Very disappointed and will NEVER use or recommend them.

Worst company ever. I posted a property that needed to be rented for the following month in the busiest rental time of year and wondered why I was not getting inquiries. My property did not show up in a search after posting for a week. I called and customer service said they would get it listed. Waited 2 days and still nothing. Called yet again and was told that department does not work on weekends? They could not promise when the property would show up. ARE YOU KIDDING ME!!! Isn't that like the most basic job of that company. To list your property!!! They totally suck and their customer service is the absolute worst. AVOID.

My feedback on my VRBO experience is about the shady host who advertises as "Stay in Grimsby" "Peaceful stay in a quiet, centrally located townhome in the heart of Lincoln". I received the usual email a couple of days prior to our trip with the address of the booked townhome. On the day of, I was never provided with the unit number to check into nor the check-in information. After many calls and emails to the host with no response, VRBO customer service tried to reach this host with no luck either. I couldn't book any other home as there was a huge event in Beamsville. We had no choice but to drive hours back to our home town.

What did I pay you $600 service fee for? Almost got my booking cancelled because VRBO.com forgot to make the payment to property management company, and then vrbo made it my headache and hassle to fix the situation.

My experience with “the spot” rental in Bradenton, Florida was an 0/10 and I didn’t even stay. The woman running the show calls herself a host. She is the reason for this review. I finally received an email with my reservation number and information the evening prior to my flight. In the email there was no paperwork or anything, just info confirmation in the description “keys” to your trip. All seemed normal and all looked good.

I had the worst experience ever with VRBO and will never use their services again. We booked a property for a family trip, but tragically lost one of our family members who was supposed to join us. In the midst of our grief, VRBO charged us separately for the booking and refused to refund it, citing their strict policies. While I understand the host's decision to cancel, I cannot fathom why VRBO wouldn't show any compassion or flexibility during such a difficult time. Their rigid policies added to our distress, and I urge others to consider this before booking with them

We stayed at a vacation rental on VRBO that was described as having a private hot tub. When we arrived there were already people in the hot tub because it was actually shared with the adjacent unit. The owner of the adjacent unit locked us out of the hot tub by changing the combination on the lock. So we were unable to use the hot tub for my birthday/Memorial Day weekend. The only reason we stayed here was because we thought it had a private hot tub. We probably would have been ok with a shared hot tub, had we actually been able to use it. The owner of our unit said "sorry - Murphy's law I guess" and offered us $75, which does not come close to making it right. We rented this place to have a private hot tub and would have gladly paid more to stay somewhere else that actually had one.

I placed a reservation for a condo in Maui. I paid 10% of my rental fee to VRBO. All they did was hand me off to a property management company that did all the work. Two days before we are scheduled to leave they e mailed and said my unit was not available. I had a Saturday and Sunday to scramble and try and find another unit. Vrbo did nothing to earn their 10% fee.

Today is May 13, 2024. I had my first booking May 18, 2024. I still have not been paid. I have tried to resolve this multiple times with VRBO, they just tell me someone will get back with me. But that never happens. Nobody who answers the phone with customer service can resolve the issue. I had a second booking. Of course not paid either. I won't let anyone else book there now.

Awful customer service. The host / property owner can do whatever they want and VRBO protects them — not the consumer. Even if the air conditioner goes out in the middle of a heat wave in Florida. Adequate compensation - according to VRBO - is 22% … when they acknowledge that 42% of our time was impacted. Do they care? Nope. Just avoid them at all costs and use either AirBnB or a hotel.

I’ve been trying to get my refund for 3 week. The host refunded their portion but Vrbo hasn't released their fees they took out. The refund was well within the time frame. Customer service is a joke. They gave me the reason that the host haven’t cancelled the unit on their end but if someone were to try and book it for the same dates, it’s shows available.

Over a month before our trip, we booked a Marriott condo near Palm Springs, CA. Since we have children, we chose a condo with several pools. But to our surprise, three days before our trip, the host suddenly canceled our reservation without any explanation. I had to book another hotel in a hurry so I contacted VRBO and they did nothing. They charge a cancellation fee if a customer cancels a reservation, but offer no guarantees to the customer if the host cancels a few days before the trip. The hosts can do whatever they want. I spoke with two customer service representatives and told them to have a supervisor contact me, but no one ever called me back.

Beware! I just had a reservation cancelled on me. Made the reservation in April for a stay in July. One email said that the house had been booked on another site and second email said that the owner unexpectedly needed the property. Obviously, no one knows the meaning of RESERVED!

Refunds take forever! I was cancelled by the host 9 days before my arrival date because her rental had storm damage. I was due a 100% refund. VRBO took 2 weeks to refund it and didn't even start working on it until 5 days after the host cancelled it. No manager in the call center. Who runs a business with no manager? Vrbo wants $ immediately for rentals but won't refund promptly. Scam!

We booked a vacation home through VRBO on Lake Norman in NC after picking up my deployed son in law on vacation and our son from airport we did our grocery shopping for the week (7 people, 1k bill) to arrive at property and find our access code did not work... Contacted property owner to find all reservations had been cancelled on property and the managing company (evolve) fired a month ago!!! We had nowhere to stay at 7 pm on a Saturday night, 5 adults and 2 kids under 10! What... so I called VRBO and Evolve to get nothing but a refund. Neither tried to help find us a place or have a good explanation as to how we were not notified since we had booked months in advance. Luckily we found a better house on Airbnb though we had to clean it since it hadn't been clean yet but we were desperate! Never use VRBO OR EVOLVE. They don't care about you!

Took a vacation with my mother. Used VRBO. We found out we could leave a day early so messaged the owner on Vrbo. He said yes and I could pay cash for the extra night when I got there for less. But to message about it outside of Vrbo then I got weird messages from him. Said it was accident. Trying to sell his boat. Got there wanted full price for extra night. Luckily I had screenshot of messages. What is extra fees for host fee for instance. I don’t need instructions on how to bar hop. I’m not about that life. We followed all instructions for check out. Left nice review. I could have complained but they sure left a bad review about me 46 and mom 70. Apparently we broke all house rules. We pay expensive cleaning fee. But we had to do laundry lots of cleaning and we did. If you're gonna leave bad review explain yourself. And you're making all that money. Paint and update your home.

If I could give zero stars, I would for this train wreck of a company. We booked the following house months ago, paying in full and having a chat with the host owner who seemed very nice at the time. When we arrived in Edmonton, a location to meet for our decentralized family of 7 who all live 4 or more hours in different directions, we were informed that the host had double booked the property and who then promptly cancelled our reservation with us on the doorstep.

It has been a nightmare trying to get a refund for a VRBO property that I didn't stay in. Upon arrival to the rental property on March 23rd to check in, the property was not in the best condition. So, I called customer service to cancel and file a complaint. They told me to send pictures and send the house details. They told me to check into a nearby hotel because they were unable to find an available VRBO home at the moment. They said I would receive hotel reimbursement and a reservation refund. We spent two days going from one hotel to the next waiting for them to inform us of the new VRBO home. When they couldn't place us in a new home, we decided to end our spring break vacation early and went home. Now, 76 days later, I am still fighting for a reservation refund.

VRBO.com is one of the worst platforms I have ever used for my house. I just had an incident where their system double booked my calendar. They were not helpful at all and told me that VRBO is a system for customers to help themselves. Which is ridiculous because a platform will always have issues to work out.

As an owner, I would never recommend #VRBO. I created a listing for my two bedroom condo in Hilton Head in early May and it still isn’t listed! I’ve spoken to #vrbo employees in Jamaica and India with no results. They kill me with kindness but deliver nothing! Excuse after excuse. I have spent numerous hours on the e phone and all they give is lip service. I have another property listed with VRBO and will cancel once my two final bookings are complete. Airbnb treats the owners in a much more professional way and handles issues within a short time. VRBO could learn something from the way Airbnb runs their business.

After using VRBO.com through our the years this last experience was so horrific you couldn't pay to ever use this site again. I am still on shock and put over $500 plus time that I had to take away from work. I'm still in shock on how this company totally disregarded my safety and bluntly tossed my calls on hold and lied to me over and over again. I'm literally considering taking this one to court. Not for money but to make sure they understand that the customer matters. These people should no way be on business. This was horrific.

I have been trying to get a refund for nearly a month now on a reservation in Boise ID that I did not end up staying at the property and have wasted hours of time with. I booked a property for a two night stay. Check in time was 3pm and the property manager called to let me know that there was a plumber at the property fixing an issue and asked if I could delay. I received a phone call at 7pm letting me know that it was okay for me to check in since the plumber just left. BUT there would not be any hot water that night or the next morning and that the plumber was going to TRY and get the part to fix the water heater issue and TRY to fix it the next day... while I was schedule to be at the property.

Complete scam. You can book the exact same properties through the realty company or the owners. VRBO takes a significant deposit for reservation and does not apply it to your rental property. They do not tell you this until after the reservation is complete and they will not refund. DO NOT USE VRBO. Find the property you want and call the property owners, administrators directly to book... Otherwise you are throwing money down the toilet. Don't know how they are still in business, or how this is even legal?.

Customer service does not have professional workers. They do not know the rules of the VRBO. If you ask for supervisor they hang up on you or they say no supervisor available. I am a host & not been able to resolve a review issue and I stayed on the phone with the representative hour and 45 minutes. The review was regarding a retaliation by the guest because they did a big party and they had more people in the license allows me to have it at the property and I did call VRBO on the night of the guest, violated my rules, and reported to them by the retaliation came from the guest because of me not allowing more people than what the house license allows.

VRBO is poor quality! The host at ** never replied to my texts, calls, emails or messages on the VRBO website. The host cancelled my reservation at the last minute for a natural disaster but I’m in Seattle and there’s no disaster. I called VRBO and was told to wait on an email with another location—- still waiting. I’m a long way from home without a place to stay. Shame on VRBO and the sorry ** host.

I want to warn everyone about VRBO.com and their dishonesty. They take your money, but they don't give it back even with evidence and pictures. If you post a bad review, they will not post it and will only post good reviews because it's good for their business. They will always side with the property owner because that's how they make their money. I rented a property that stated one night free with three nights, and never received the listed promotion. Then, I was charged $500.00 dollars of the security deposit because I left a bad review and the owner saw it. There was no damage to the house, and I even took pictures. Then, to top it off, VRBO removed my bad review. I complained but VRBO gave me the run around and kept circumventing the conversation. So, I lost $900.00 dollars from VRBO and my advice is to go through another company besides VRBO and Booking.com.

Where to start? The “house” was filthy—moldy food left in the oven, mold in the shower…. Much more but those health issues were of utmost concern. VRBO didn’t care. Told me they’d call me to help. They did not. Told me they’d email me, they did not. Refused to get us out of this health hazard. Abominable and shameful.

Buyer beware!! They don't deserve the one star! This company is a scam. Worst customer service ever!, lack of sympathy, long call holds just to get the runaround on the misleading information they post. Shame on Airbnb and VRBO for letting them use their platforms for reservations. Vrbo was of no help either and if you book a Vacasa rental you are 100% at their mercy. Always verify that you are booking an airbnb or vrbo managed property. Their policy information is dishonest. False advertising. Bait & switch tactics. Poor management. Their future stay credit ("fsc") policy is only issued in very rare instances (tornado, hurricanes, "acts of god"), although that is not outlined in their advertisement. Never book with vacasa!

Upon arrival, bees were found living in the walls. Called the mortified owner who was great in trying to find me another place. Ultimately, we went to a hotel. The owner and I worked for nearly a week trying to get a refund processed. Dozens of calls and finally told a refund would happen. When it did happen, it was a partial refund with no explanation of where the remaining refund. The owner even told me this would never happen with ABB although I think they are both pretty bad on things likes this. I will never book with them again. Still don't have my refund. Visa is working on the dispute. AVOID VRBO!

I reserved a VRBO and the owner cancelled as NJ/NY was shut down due to COVID. I paid almost $600 and had $110 refunded (service fee) by VRBO. Owner refused to refund and issued credit. VRBO was made aware of this despite listing claiming full refund was an option in case of cancellation. That was in late 2020. Now trying to get refund as company listing property is out of business. VRBO not willing to refund despite me providing all the required information.

I will never book through this company again. I had really good service until they merged with VRBO. I am fighting to receive money for a VRBO property that I was promised a refund for on 03/21 and several times after that. The property has faulty advertising for pictures, had NO ELECTRICITY, stains, broken cabinets, spider webs and bugs. This we could see with just our cellphone flashlights. We did not stay at that apartment. BUYERS BEWARE. I have to contact an attorney at this point to receive money back.

Vrbo has terrible customer service. I rented a property for a weekend, within 10 minutes of renting it, the property owner messages me & says the property is not ready for guests at this time. It was late in the evening so I decided to deal with this in the morning, BIG MISTAKE! I anticipated that the money would be refunded no problem since it was the owner who cancelled. They insisted that I cancelled, therefore I was only going to receive half of what I paid. They wouldn't listen to my complaint & wouldn't acknowledge that I wanted to talk to a supervisor. I had to continuously keep going back on their site & talking to another rep before I finally got through to someone that would actually look at the entire transaction & all the details.

3001 West 35th St, Austin TX - VRBO Rental. Do not rent this home! Extremely dirty and could not stay here. Contacted homeowner/host and VRBO and explain situation. Would not give full refund! Horrible rental!

Terrible customer service. They do not care at all about their hosts. I had multiple questions and the service representative was helpful at the start answering two basic questions for me. When it came to the third question about syncing my calendar they said they would help but just ended the chat a few minutes later. I really love Airbnb. Their customer service is absolutely amazing. But VRBO seems really crap.

Please do yourself a favor and do not use VRBO to book your vacations. One of the worst customer service experiences I have had. They have been zero help with a host that is refusing to refund money after promised. As far as I am concerned, I booked with VRBO and they should provide services beyond stay for hosts that do not assist or follow through with promises.

I rented a property through Vrbo in St. Louis. Got there. Owner never sent information on how to access the home. Was on the phone with VRBO FOR HOURS. Finally Vrbo said go to the property and knock on the door as the owner may be there. Get there, knock on door, owner opens door and tell me that they no longer rent their property out and have not for a long time. Needless to say we were now without. Place to stay. VRBO tells us to find a hotel close by, pay for it and with their guarantee they would refund my hotel and the vrbo we rented. Well it took almost three weeks. They have only refunded me the vrbo of 300 but have yet to reimburse the hotel.

I am a host that has over 450 five star reviews on Airbnb. I do less business on VRBO but my reviews are also 5 star. I recently had a guest completely trash my home. I'm talking bullet holes in the window, ruined floors, dogs who chewed on walls, window sills, and furniture, blow torches and burn marks on all my linens and towels. Stolen items, bags of dirty clothes left everywhere with open cans of food, sink filled with dirty dishes, broken oven, broken disposal, back door busted in, all sorts of drug paraphernalia and traces of ** and ** scattered on countertops. I had to call the cops to get these people out 3 days after they were supposed to have checked out.

I would never use VRBO, our trip was miserable because of them. They booked us a home which was no longer on the market. Property was sold. They booked us another property after spending hours in the phone with them and again we were booked for a property which was taken again. I will not use them again. I plan to get my attorney involved.

As a longtime user and host on VRBO, I am appalled by their recent policy change to charge 50% of a cancelled booking to hosts. This move is not only unjust but also undermines the very foundation of trust and mutual respect that platforms like VRBO should foster between hosts and guests. This policy is a blatant money grab that disproportionately penalizes hosts. In the unpredictable world of vacation rentals, cancellations are a common and often unavoidable occurrence. By imposing a 50% fee on hosts, VRBO is effectively punishing them for circumstances beyond their control.

Expedia and VRBO merged and they’re a total scam now. I loved Expedia but VRBO is a scam. Run for the hills. They stole almost 2,500.00 from us. We have to file fraud against the owner because he is lying and saying we checked in clearly desperate for money and refusing to respond

VRBO is a racist platform that enable racist hosts to cancel your reservation in the middle of your stay without warning or any proof of the allegation. I have never been so offended and disrespected in all my life and it is those feelings that are fueling me to see this through until I have a class action lawsuit filed against VRBO.

I will have to say it has been the worst experience trying to rent with VRBO. March of this year I made two attempts to rent two separate listings. Both times they had been book through another platform, VRBO did not cancel those dates. First one the listing host reached out to me to notify me of the issue and canceled my reservation on her end. The protection insurance was charged at booking. Same day I booked with another listing and charged another fee for the insurance.

This is something that happened years ago (it was for my 19th birthday, I’m 22 now). I left a review for the place I rented, but not Vrbo. I did an overnight stay in Lawrenceville Ga for one night with a few friends. We had some drinks, play some games, watched movies and that’s it. Nothing crazy or wild, we were never that type of bunch anyways.

First time deciding to use VRBO in the Glasgow area in Scotland. Host confirmed and I paid the initial deposit to then be told a month after she had a "glitch" and had two bookings. Bumped mine because I initially put 3 guests down even though her listing says sleeps up to 4. Huh - why do I need to let her know once I am in the requirements of her specification? Terrible experience and will not be searching for properties on this site again. Not even a comment from VRBO when I emailed the reason I needed to cancel.

I rented a condo through VRBO that was almost unlivable. Most items in the condo didn't work, were broken and filthy dirty. I tried dealing directly with the hosts who were extremely argumentative and belittled us for wanting appliances fixed to be able to use them. They refused a refund. I contacted VRBO several times and they proved to only be an advocate for the host and told us our concerns were minor. The condo was advertised as having a grill, no grill. Advertised a beach and ocean view. It was three blocks from the beaches and was at street level. Absolutely no ocean or beach views.

We had a booking through VRBO.com from May 3 - May 9. The property was absolutely filthy with dust. The place smelled like dust. I spent 3 hours cleaning it. Every surface was covered in dust. We also found loose potato chips on a bookshelf and loose medication under the sofa. I contacted the host. They didn’t respond. The complaint was then handled by Evolve as the host never responded. I requested the entire cleaning fee be returned and offered picture documentation. They said they would return half and that I should contact VRBO for any further payment adjustment. VRBO would not help us. I have had good experiences but their lack of help leaves a bad taste in my mouth.

Stay away from VRBO! Terrible customer service. Host cancelled our reservation and we have not received a refund or official notice of cancellation. It has been weeks. Not sure it will ever be resolved.

Crazy service fees. Never using it again!!! We paid over an entire nights stay to VRBO for who knows what, which was almost $800. What a joke. Definitely going another route of booking our next vacation to avoid such a few.

We bought the cancellation insurance. Unfortunately things happened, we had to cancel. And to everyone's surprise, we were denied our claim. Never happen again. Wish I would have read some reviews first.

DO NOT BOOK through them. I book a reservation yesterday for a trip I leave on tomorrow. Today I get an email from the host saying that the website let me book on dates that are not available. I spoke with customer service and they blame the host saying that the host didn’t block the dates. Customer service did nothing to help and told me the refund once it’s processed through the owner can take up to 5-7 days to processed. They told me I would have to pay out of pocket to book another stay and that it was nothing they could do to accommodate me. I repeat do not book through them because if something goes wrong they will not help you.

Our family reservation (that I made nearly a year in advance) for a week in Myrtle Beach (4/20/2024-4/27/2024) was cancelled by host on VRBO. I received no notice, no email, no text/phone call. Was left to book a different place 2 days before our arrival!! I have not been refunded for initial reservation. Have made over 15 phone calls to VRBO customer service requesting refund and provided documentation of my payments, with no results as far as a refund. Very frustrating and disappointing!

We booked thru VRBO, when at the airport boarding the plane in Vancouver, BC the property manager of 1/72 Raglan street, Manly Australia cancelled. We landed in Sydney, Australia with no place to stay. Finally we found a hotel. The problem now VRBO are not helping with a refund (we do have a case number). Every time you call you get a different employee and have to review the whole processes. It seems the property manager is in no way being held responsible in refunding us. VRBO is who we paid, so the way I feel is they should be responsible to refund us and then in turn going after the manager themselves, they feel different. Do not use VRBO, very poor guarantee of a place to stay or refund. No receipt available due to we

We have been renting condos on the gulf coast for years, typically through another company. We found this condo at Ocean House II in Gulf Shores through VRBO. The first issue was VRBO is basically a site that other rental companies can list on. They charge a separate fee which was not disclosed before proceeding to checkout. It was confusing to get separate charges and communications from VRBO and the rental company, Gulf Coast rentals. Upon arriving, after two days of travel, I was disappointed to the point of tears. The condo was in such disrepair, which was not apparent in the photos. The furniture was so filthy, I couldn’t sit on it. The beds were uncomfortable. There was what appeared to be black mold on the ceilings in two of the bedrooms. We paid over $2100 for six nights. I felt like I had been duped. I will never go through VRBO again.

DO NOT BOOK ON VRBO! This was a horrible experience. We had been planning our trip for months and booked through them. The night before our trip we got an email saying our reservation was cancelled because they were selling the property (the night before???). I messaged the host and never heard back. We were already traveling and got stranded in another city, we had to find a last minute accommodation there and lost our train tickets. I contacted Vrbo customer service and they were not helpful at all, they did issue a refund (which I haven't gotten but I hope I do) but were not willing to compensate for what we lost. This really, really sucked.

Not the best communication and they don’t allow you to submit an honest review. The place I booked through them was terrible. It was very disappointing. It was my first time using it, and most likely, I will not use it again.

I am deeply disappointed with VRBO's customer service following a distressing experience at a property in the Cantonments neighborhood of Accra. After enduring a situation where the accommodation provided was not only substandard but also unsafe, VRBO's response only compounded my dissatisfaction. Firstly, despite the clear misrepresentation of the property and the owner's failure to provide the advertised amenities, VRBO allowed the host to post an unfounded negative review about me. This review was allowed to remain on the platform even after I presented evidence of the owner's mishandling, including false accusations and the double booking of the room.

I have booked a property and after 4 days still have no response from the homeowner after three attempts at emailing through VRBO. I have also tried to reach out to the property owner via personal Gmail. No response. I contacted customer support for VRBO and was told I needed to wait another 48 hours after explaining to them that I have already tried to reach out by personal email and I do not have the hostess phone number. I do not feel satisfied with this company nor with staying at the property as the property was not listed as being off grid with no TV, no internet, and possibly no cell phone service. When requesting a refund or to move my money to another property is not clear whether I can do that or not because I've already passed the date window.

ABSOLUTE NIGHTMARE. VRBO HAS RUINED OUR ENTIRE TRIP. DO NOT BOOK WITH THEM. I don't even understand how it became a VRBO booking but I found the rental through Expedia. We booked it for our trip months ago and we leave tomorrow morning. We get a message from the host YESTERDAY that she cancelled it with nothing more than an explanation of "home damage". HOW CAN THIS "HOME DAMAGE" NOT BE FIXED WITHIN 3 DAYS???? So then of course, there is ZERO compensation from Vrbo that the only listings left are well over $1500 more than what we paid for the original listing. They were zero help to us so we just booked something else immediately. Big mistake. Once we received the "address" for this new listing, it turns out it doesn't even exist. Vrbo representative can't even get a hold of the host.

My experience with VRBO was horrible. The place was the pits. I did not stay one night yet VRBO and or the property manager kept $931.77 of my money. VRBO knew my complaints were legitimate yet they were of no help in my getting a full refund. Several of the agents were fantastic. That which they call a Consultation Team for reviewing complaints is a joke. It took the 'team' less than a minute to deny my refund request. Getting in touch with upper management is impossible. I will never use VRBo again. Unfortunately all of the booking sites are controlled by one company. This is a monopoly & should be investigated & broken up. Consumers don't stand a chance with these sites.

I would give them a zero if possible. Our reservation was cancelled 15 days before our stay. I don't think they would have let us know if I had not reached out to them to ask a question. I made the reservation 5 months ago since we were staying in Indianapolis during the 500 race. I called their 800 number and they said someone from the booking department would email me to work something out. This has not happened. We have had to spend an additional $700 with another company since there are very few properties now available. We are also required to book for a minimum of 7 nights when we are only staying 5 nights.

My home was a listing on VRBO for one year. During the summer of 2023, my AC went out and I had to have it replaced so I had to cancel a stay two weeks in advance for a full refund. VRBO statement was that I would not be charged as the homeowner for canceling but they charged me anyways sending an automated email saying I could submit a dispute to get it removed. I called the 1-800 number and Ahmed answered and said he would not submit a dispute and I would have to pay the fee or have my listing canceled. I said, "I have 7 families that are booked through your platform so if you cancel my listing, that will impact 7 families." While I was on the phone talking, he deleted my listing and would not help me. I had to cancel those 7 families off the platform because VRBO will not follow what they print and they have horrible customer service. Beware.

I’ve used VRBO several times and never had an issue until my scheduled March 2024 trip to DR. A week before our departure I received an email stating there was possibly fraudulent activity on the homeowner’s acct. So I call VRBO & the homeowner and was assured of the matter. On the day of our flight we had problems checking in with United. So I spoke to the owner to reschedule and was informed his acct was under investigation and he couldn’t access his acct. So I asked about rescheduling and the owner said let’s not go thru VRBO, now, fast forward to late April, still no news regarding rescheduling.

The worst company, by far, to list your property. Not flexible, unhelpful, and rude are some of the nice things that I can say about their customer service department. List with other companies as they will work with you.

We booked a vacation rental in Puerto Vallarta at Maria Residence "Unforgettable Experience". This booking was done Mar. 28 for a stay in December. 5 weeks after booking I get an email that states they are refunding as the unit was double booked!!!!! How can something be confirmed yet double booked and it takes 5 weeks to figure it out. Now I need to start looking again for a rental, flights are booked for all of us and this is totally unacceptable. VRBO you need to do better!!!!

This had been the worst experience of dealing with a company and property owner ever. Honeymoon trip, the property owner never responded to emails or phone calls and VRBO couldn't reach the property owner either. They were useless to help solve the countless problems we have experience with the property owner. Having to hold endless amount of time waiting for them to even have understanding of what to do and helpless to do anything. We had to disable a fire alarm for top a dead battery and just to report it took over 20 minutes and they demanded me to continue to stay on the line while I'm on my honeymoon, to get a specialized agent. They would not resolve it unless I remain on the line.

Have been trying to host a listing for some time now. The website is HORRIBLE to navigate and their customer support is even worse. They do not know what they're doing, simply follow a script, put you on hold every other minute for several minutes and when they have bumbled around long enough, write a ticket and tell you to wait for a response. RIDICULOUS! Already lost one booking attempt and cannot get any others due to their ineptitude.

I made a reservation with Vrbo for a property in Idaho. The company charged me an extra $30 per day for an extra guest. I was traveling alone. When I tried to cancel reservation, website kept giving me an error message. I finally called Vrbo. It took almost half an hour.

Keep in mind they help you use their site to rent. But....when you use VRBO which I have many times just to learn that their booking fee to use site is 20% of rental and the actual rental property gets their booking fee as well. So basically you're paying 2 places to book! I find this ridiculous! I understand what vrbo is but why should we be double charged just to rent a unit. Example my beach rental was 3800 for a week vrbo charges 537.00 booking fee then paid 225 to the actual company that owns rental! They put all this in total but read fine print, look over charges!!!! I feel like I need to bend over and be screwed just to take my family on vacation!

ABSOLUTELY TERRIBLE CUSTOMER SERVICE! My partner and I booked a property for a couple of nights in Greece but after not hearing from the host we grew concerned. We used VRBO chat as a way to try and secure the reservation but the rep told us they would give us the host's number to call. We told him that we don't want to pay long-distance fees and would like VRBO to contact a member of their website. The rep in the chat said we had to call VRBO customer support to issue a phone call. I told the rep again that I didn't want to pay long-distance fees to call a rep to which the rep provided me with a phone number that he claimed wouldn't have long-distance fees. TURNS OUT THERE WERE FEES!

I've used VRBO a few times in the past few years with wonderful experience. This last time, I booked a property but needed to cancel within the 100% cancellation window. I've called 5 times, emailed, and chatted with them. Needless to say it's been over a month without a refund. They keep saying that my case has been transferred to "superiors". I re-booked another property through VRBO at the same time I did cancellation. Reservation does not show up on my VRBO account. Apparently it went to a 3rd party host and they can't do anything about it. The third party sent me a basic confirmation email but now I'm a little worried if I run into any problems I won't have the customer service from VRBO, nor do they have any record of my reservation. After I finish my travel this summer, I will never use VRBO again.

BE CAREFUL! I have used VRBO numerous times and never had a problem, until I did. Then they showed their true colors as a money grabbing corporate entity. In April 2024 I booked a house for a 1 month stay February 2025, the booking stated that it was a non refundable property. So I purchase travel insurance from VRBO affiliate Generali insurance for the Premium of $818. When I purchased the insurance I was told I could cancel the policy at any time prior to the commencement of travel. Unfortunately, we had to cancel the trip due to personal reasons. The property manager was gracious enough to refund 50% of our deposit which I felt we very kind of him.

They are quick to accept payment, but if there are any issues....good luck getting any assistance. When traveling with family etc, if the house you have rented is bad, you had better have a back up plan, because VRBO certainly has a plan to pass the buck and to shuffle you within their phone system....with no accountability. They will ask for pictures and then proof of payment....then the call will be disconnected, and the new person will have no knowledge of your concerns and the whole process starts over and over and over....

A scammer had my property posted on this VRBO website. Which I’ve never heard of this company before. Regardless, I’ve had multiple strangers knock on my door stating they have booked my address for the weekend. Upon my own investigation I found the ad with my address listed for rent. I contacted vrbo customer service who stated they can’t help and I needed to “file a claim.” Considering they’re putting my family and these strangers' safety at risk you’d think the company would have taken this more seriously. I wouldn’t recommend anyone booking with this company.

I will never use VRBO again. I booked a rental on 4/8 for the weekend if 4/12-4/14. Our groups plans fell through and I attempted to cancel the reservation on 4/10. After lengthy discussions with VRBO "customer service" I was told I would receive no refund because I would've had to cancel prior to 3/28. I DIDN'T EVEN RESERVE UNTIL 4/8!!!! How can I cancel a reservation prior to booking it?!? They would not budge. Finally the owner of the home called them and negotiated a 50% refund for me. Worst company ever. DO NOT USE VRBO!!

You would think going through VRBO would protect you from 3rd party scams. THEY DO NOT!! Spent $1,197.09 for a stay in June 2024. Apparently the property uses a property management company called Oxford Vacation Rentals. I started getting spam emails from them demanding more payment within 24 hours otherwise they will cancel me. VRBO said nothing about this. The receipt said nothing about another company contacting me for payment. I called Vrbo and they told me the email address is not affiliated with the company email and to ignore and not to pay it.

I was booking my vacation and on the payment page I got a message that there had been an error. I got this error message 3 times while trying to make payment so I backed all the way out and started reservation over. When I got to the payment page it said those dates weren't available. I thought someone else was booking the same property at the same time I was and that is why I received the error messages. I then started looking for a different property. I made the reservation and got the message to check my email, that is when I saw that the first property had also booked.

My reservation was canceled by the host because it was for less than 7 days--but the software had allowed me to book it. VRBO still wanted to charge me their $457 fee even though I wasn't going to be staying at the location. Needed to call my bank to dispute it because they refused to remove the fee. Spent 2 hours typing with 4 different virtual hosts who seemed totally clueless about what to do and obviously had a language barrier. This is a racquet and will never use again.

They are trash. Customer service does not look out for the host or guest. They just take your money and let you deal with the problems. INSANE!! AVOID AT ALL COSTS. PLEASE USE AIRBNB TO BOOK.. MOST UNITS ARE ON BOTH SITES.

Do not book with Vrbo. Would give zero stars if possible. The unit we were in had a cockroach problem and Vrbo refused to provide compensation. They treat their customers terribly. You will spend hours on hold for no reason, they don’t care about you as a customer or your safety.

Paid for a rental 2 months prior to trip, full amount taken out of checking account at time of reservation in February, trip was in April. Host never responded once my child & I arrived in Dallas. Spent 2 1/2 hrs on that Friday afternoon with VRBO, they finally put us in a hotel for one night & said to call them the next morning. Our trip was for a 3-night stay.

VRBO has awful customer service. We recently booked a vacation rental on VRBO. We purchased the damage protection insurance through VRBO. We had some minor damage occur during our stay. Upon our departure we notified the host. Instead of filing a claim on the policy we purchased VRBO allowed the host to charge my card. VRBO was no help. Their customer service had no idea how their insurance worked. Had an agent argue with me that we only paid 59.00 for the policy and the damage exceeded 59.00. The agent could not understand the policy covered up to 1500.00 in damage. Couldn't get any help from them resolving this issue.

If I could give Vrbo a zero I would. HORRIBLE. THEY CANCELED my reservation, didn’t tell me. They canceled my first attempt at another location and tried to change me and the one I stayed at was a mess! I cleaned for 4 days!!! I only got $75 back!! NEVER AGAIN.

VRBO does not care about you as a guest. They only care about their money making machine aka their hosts. We were in a property that had black mold, rotted wood, horrible smell and a total lack of safety as they did not have windows only wooden shutters that had huge gaps between the shutter and the frame. So basically any and all critters could crawl in, and they did. Also the shutter right over the bed wouldn't stay shut or lock and it's on ground level. We also had someone knock on our door early in the morning on our first day only to find a realtor at our door with 4 people they were showing the property to while we were staying there. Um what?

Stayed at a condo in Atlanta. There were multiple things wrong with the unit including Broken window frame that would not close (wind was blowing in all night), toilet would not flush entirely, no hot water in bathroom sink, broken bed frame, no towel rack correction, towel rack was broken off and generally not very clean. I asked for a discount, sent pictures that they asked for but nothing was ever done. This was my first time using VRBO, it will be my last.

As a host trying to send them information, you MUST call first to some customer service in India or Pakistan - about sending pictures regarding a case opened there, they send you an e-mail to send your information to, which expires in a day or two! So you must call back to then get another e-mail. Now I found out that despite them claiming the e-mail is expired, after my 3rd call to them and talking to a rep, they said that they were getting my e-mails all along.

I couldn’t name a worse company if I tried. Their customer service doesn’t understand what they’re doing. They lie and say they’re calling the host and will call you back. They took my money and told me the property was unavailable and they can’t reimburse me for 7 days. I learned my lesson, ALWAYS USE AIRBNB. This company is a JOKE. They double book people all the time.

Have used VRBO for years. It wasn’t until we had a problem that we realized that they have zero customer service. Not even remotely helpful. And then you are forced to talk with call centers overseas who can care even less. Our spring break vacation was an absolute horror story and VRBO did nothing about it. Completely crooked host that changed our condo the last minute after driving 1200 miles to an absolute abandoned hotel that was unoccupied. Canceled our future VRBO vacations. I won’t be a victim again. I’ll Never use again.

Arrived at lucky#13 at Cardi house. About 4:20 on April 15, lugged baggage upstairs and put in the passcode to get the deadbolt open! Tried several times and wouldn’t open, the knob spun around, wasn’t catching! At 4:39 I called VRBO, after 7 calls later and 4 reps later, no one could get owner to answer! The last rep said he would stay on the phone for the duration. My phone had little charge left, hadn’t had dinner and it was almost 7pm!!!! Finally rep said owner was calling me now, we waited Nothing! Rep tried again and owner came on! I told him deadbolt wasn’t working and I needed a place to stay, I wanted my money back, said he would get back to me!

The first rental we booked was fine, we had a great trip and the host was wonderful. We booked our trip for this year and have had nothing but problems, which VRBO does not care about because this host is a "trusted partner." The first problem is undisclosed fees. We expected there to be fees for bringing a pet and for linens, however those were not listed. No pet fee was mentioned at all, the listing only said pets allowed and listed a weight limit. The linen fee was mentioned, but they did not say how much. The host also added additional fees for paying by credit card (see next paragraph).

I rented a home for 4 days for $1,433.30 which I was aware of. In addition to that they charged $318.00 for cleaning and services. On top of that Vrbo charged $244.00 extra fee, which is higher then their 5%, or even 8%. So before using vrbo realize you can be charged an extra $244 just for using them. I took pictures and video of our exit and it was cleaner then when we got there! If you're staying at the Wavehouse in Half Moon Bay, CA, you can stay at a nice, newer hotel within 5 min's proximity for half the cost and no cleaning fees! Never stay there again or use VRBO...make sure to ask what additional fees VRBO will be added...total ripoff!!

I have been trying to book a cottage in France; the payment situation was confusing and suspicious for one, so I let that one go. I tried another, but it kept saying "pending" and will not let me cancel it, and now I will have to pay for part of a place I will not go to. I had to book another one, which I did through Expedia, but then, once I did, I received two emails, one from Expedia and one from Vrbo for the same reservation, only to find they are linked, and I have to deal with Vrbo, now having TWO reservations, and they say I have to ask the host of the first for a full refund. Booking.com and Airbnb are much clearer. This has caused so much stress. DO NOT USE VRBO.

I booked a property with VRBO in February. The host contacted me in March requesting that I cancel (I can only imagine it is because they didn't want a ding on their record for canceling) because they had sold the properly. I then approached Vrbo with this concern as it seemed odd that they would ask me to cancel, especially since the request came after the 100% money-back cancellation period. The agent there told me to tell the host to cancel the property. The host never did. I contacted customer service at least a half dozen times, getting different advice and different answers every single time. After a month of fighting to get my money refunded, I've finally managed to get Vrbo to agree to refund the booking fee for the property I never got to stay in.

Looking for a condo on VRBO....Rent per day is $87.00, but the total for 3 nights is $650.00. I used to recommend vrbo but now the fees are RIDICULOUS. Why are the fees so high now. I was a customer for years but I'm done.