Vrbo Reviews

If you are a Host then don't even waste your time with VRBO. I get 96% of my rentals from the other guys. I actually cancelled using their site because it was a pain to always have to go to them and block off dates for bookings I got from other site. Then has a renter that said he's heard from people that say it's 50/50. I find that really hard to believe but ok. So I turned it back on. Then took a good sized booking from VRBO and was like cool. But I spaced my wife's birthday. VRBO said that's unacceptable and wants to charge me $350 cancellation fee. I'm sorry but no. I had contacted the renter and totally apologized for my mistake, and I was also bummed about losing the booking (2k+). I was upset about that but then get informed I'll be charged a $350 fee because I cancelled the booking. Tried calling VRBO and sorry Craig. OK, delete my account, which I had done prior just because poor results compared to other guys.

This site is way worse than Airbnb in every way. Might be the single worst customer service, possible even worse than Xfinity. I called multiple times and heard multiple different so-called resolutions for my issue. It was shockingly bad.

DO NOT USE VRBO! VRBO is a dishonest company that supports dishonest hostS. I booked a reservation that had a 50% non refundable deposit. Only after I booked the reservation did the host tell me that I had to also pay for utilities. Vrbo has even admitted that the utilities were not included in the original description. I immediately canceled the reservation in writing and requested a full refund based on this lack of information. I never checked into the property. Vrbo is trying to charge me not just the 50%, but for the entire cost of the stay. I have called and written Vrbo several times. They keep telling me they will have to call the host, and get back to me. The host never responds. Vrbo never gets back to me. It seems I will have to sue Vrbo in civil court, DO NOt USE VRBO. Date of experience: November 08, 2024

I booked on VRBO for a girl's getaway 10 days in advance. The next day the friend we were celebrating got into an accident and we had to cancel the trip, but since the policy was 7 days prior, it should not have been an issue. I tried for 48 hours to cancel, but the status was pending so I could not do anything. Then 7 days prior, it was accepted and charged $950. I reached out to the owner, who was very nice and said they needed to speak with a vrbo admin, this took over a week. Then I was granted a refund of half the room night ($250), not the $350 cleaning fee or any service charges. Obviously no one cleaned, as we did not stay. My frustration was the 48 hours, I would have cancelled on time, but did not have the option.

We have used VRBO for at least 20 years without incident…until today. We booked a cabin in TN very last minute. After booking, the property owner made very unusual requirements that were not divulged in the property listing. She sent her own contract, with ridiculous additional charges and rules. We refused to sign the contract and requested cancellation, citing the lack of disclosure of these rules at time of booking. She refuses. VRBO has also refused. Even though she is adding things to the original VRBO agreement, VRBO backed the homeowner instead of the customer. I highly recommend not using VRBO and booking direct instead. They do NOTHING to assist the consumer, so you pay them fees for absolutely nothing.

DO NOT USE VRBO!! We had a nice cabin rented for Christmas, and I just got an email today telling me that the host sold it. He started escrow on Nov. 7th, and waited until now (Dec. 4) to tell us. I can't believe VRBO allows people to rent places that are also up for sale. This has ruined our Christmas, as we can't find anything affordable this late.

Terrible customer service. We stayed at a big house with 4 rooms for a weekend concert. We were in and out of the house multiple times and everything worked great. Then when we got home from the concert, the keypad had some sort of malfunction and would not work even though we put in the proper code number. We got home around 1:30 am and were standing outside the house in the cold. We tried calling the homeowner, contact over 25 times with no answer and every time we called a VRBO agent they constantly put us on hold for so long that the line would die and we would have to call and restart the whole process.

We have had our Properties listed with VRBO for 20 plus years and their Support gets worse every year. I would have switched to another platform a long time ago, except for the fact that we have 100’s of 5 star reviews. After too many issues to list…I am done, and I will not be renewing any of our listings. Terrible job!

We stayed at a property hosted by Jeremy and Timeria **. Timeria promised a 50% refund because twenty of us came from 5 states and we couldn’t find a place to accommodate us all on last minute notice. But after I checked out she told me to call the host and he refused to refund us! This property was unsafe and dirty! Not at all what the property was advertised as! The bowling alley never worked. The electrical is messed up with lights sometimes working and other times not working! The kitchen is busted up and had 1 fork and 1 spoon along with dirty cabinets. The raining in the rooftop was broken leaving just a two foot ball between the person and the ground and glass was never cleaned up. There was trash everywhere. The pool was green and just an eye sore. The overall property is run down and not kept up for a VRBO!

This page is a Scam, we tried to make a reservation so many times, with points they gave us, for the time we rented a house in another country happen that the host told us he did not put his house on VRBO, so we end up paying to stay in hotel, and now we are trying to use our rewards they gave us, but not a chance, instead they are making charge in our credit, card, Never again. Please do not use this Site. It is Scam. They are just trying to take your information, somehow.

I rented a property for my daughter’s 18th birthday. When I got to the property at checkin someone was living there. He said he’d been living there for 3 months. When I contacted the “host” he responded back saying he lives there. He’s been scamming people out their money on the VRBO. I contacted customer service and they did NOTHING TO HELP AT ALL. Thankfully the credit card company issued a refund. I’ll never book through vrbo again. And FREDRICKO ** on vrbo is a SCAMMER!!!!

Had a rental that was listed for $46/night. VRBO added so many random fees to push it up to 177$ for a single night. If you want to be charged a ton of extra fees, I highly recommend this company for your booking experience!

The only reason I’m not giving them 0 stars is because they don’t offer it. I have been waiting over a month to get onboarded from one appears to be a simple fix (the last line right before it goes live is grayed out with no mistakes and everything filled in). NO ONE from customer service can help and there is no management to complain to.

Buyer beware. I booked a VRBO home called Sky Sunset Stay. The property id # 3535696. When on the site there is a Book Now button and under that it states "You will not be charged yet". However here is issue #1, I was charged on my credit card the full amount immediately. I did not want to pay in full upfront (and I have booked several properties on this site where I could pay half up front and half 1 month before my arrival date). Something with this property and the property managers seemed fishy so I cancelled the reservation within 4 hours of the booking.

Rent with VRBO but holy if you need help kiss any chance of getting proper assistance goodbye. There are no reps in the USA, they are all remote and have no clue what they are doing. I do not mind giving people jobs but outsource jobs to underqualified people????

Stayed in a tiny house north of Williams, Arizona. Place had a leaky compost toilet which decided to start leaking in the middle of the night. I reported it to VRBO. Twelve days later and no response. I reported to Expedia who is now the parent company and no response. You get people on the phone who make promises but do nothing. Great business model!

They do business on currency exchange tricks. You order het stay with price in US $ then they charge your credit card with Canadian $ but conversion give amount the same as you saw placing reservation. Trick is in fact that they cancel reservation and do conversion from Canadian $ to US $. You get less money back. They earn money on Forex but using your money. Cheaters.

On February 17, 2024, I made a reservation for a Cabin, VRBO reservation ID: **, for a stay from 11/24/2024 through 12/01/2024. At the time that I made this reservation, the Cabin showed available for those dates and payment in full was submitted via Affirm. On Friday 11/01/2024, almost 9 months later, and 3 weeks before our scheduled vacation and stay at this property, we received an email from the owner of the Cabin, a Kosma **, via VRBO messages, stating that he had canceled my reservation due to him double-booking the property.

We had a family vacation planned for two months with our rental booked and paid for. With a month to go the rental property decides they want to more than double the initial price and if we don't pay they will cancel the rental. We call VRBO and they stand by the property owner saying that this style of bait and switch is within their practices and allowable under their policies. We will now have to cancel our entire vacation and lose money for vehicle rentals and everything because of these shady practices. Highly don't recommend using this company and we personally will never use them again.

We've used VRBO several times but each rental seems to get worse. They clearly are not doing any property quality checks. Our recent property was not usable. They refuse to give a refund EVEN with the HOST agreement to the refund because of property issues (i.e working toilets, flooding A/C unit and no door locks).

VRBO worst company ever for rental listings. Worst customer services! They will not help you with any problems you have had with rentals that you rent thru them. We stayed in a property listed on VRBO and this place was a completely disgusting unsanitary property. The house wasn't cleaned before we arrived. We showed up and called the owner of the property telling him it was left disgusting and unsanitary. He responded he was sorry but then he didn't get cleaners out there until the 3 day we were there. So we had to buy cleaning supplies the first day to do all the cleaning ourselves. We had $400 in out of pocket cleaning products including Shop-Vac and mops and paper towels and disinfected wipes.

The worst customer service possible. They fail in all categories possible and don’t even know their own policies. As an owner they take no care for us and nearly nonresponsive. They provide no customer support.

I have never dealt with worse customer service in my entire life. They bait and switched me on the rental I was supposed to get, told me they would reimburse me, undershot the reimbursement and no one is answering to it. I cannot talk to a single human being, I haven't passed around to 5 or 6 people who all act like they are going to help me and then just pass me on to someone else who is just as incompetent and ignorant.

Host is Unreliable and Unresponsive - Avoid Booking at 429 S 72nd St, Springfield, OR 97478!” I booked this property months in advance through VRBO (Reservation ID: **) for a stay at 429 S 72nd St, Springfield, OR 97478, and thought everything was set after receiving a confirmation email and paying the full amount. However, on the day of check-in, I never received any access instructions. When I reached out to the host, they claimed they had no knowledge of the booking, even though VRBO had confirmed my reservation and taken my payment.

Worst customer service you will ever deal with. Will pass you from one rep to the other and you will never get anywhere. Complete waste of time. Each one will tell you something different none of which is accurate. Will never use VRBO again. Good luck…

We reserved a flat listed as available on VRBO: it was not. We could not get in touch with the landlord, VRBO could not refund our money until the landlord was reached. As our trip was the next day, VRBO offered self-rebooking, which supposedly compensates you up to 150% of the price of your rebooked rental. They emailed us the details and it said you had to rebook on their site (which we were at this point hesitant to do) or through several aggregators including Hotels.com. Since we had familiarity with Booking.com we asked "on a recorded line" whether we could use it; we were assured that yes, since the companies are sister companies, it was fine.

It was a bait-and-switch experience and not worth the final price. VRBO has excellent customer service people, but the platform is a letdown. The price you are enticed with is NOT the price you will pay to book the place. So instead of paying $112 a night, you will pay $339 a night which is way more than a hotel. Also there is no guarantee that you will get what you pay for.

I became a host on VRBO a month ago. They hold onto your proceeds from the first booking if that person booked within 30 days of you hosting them. Ok, but I had a second book weeks later, and while it says on their website I could expect to be paid one business day after the guest checks in, it is now 5 days later and I have not gotten paid. I spoke with two supervisors, one who stated "a risk assessment took 30 days to be completed"--as a reason why I didn't get paid for guest #2?--and the second supervisor merely said since the second guests arrival "coincided" with the date the first they would be paying me for both on October 23rd.

What a horrendous platform Vrbo is. A booking inquiry has now blocked by Thanksgiving weekend calendar for 3 weeks even though a booking was never confirmed by me or the guest. The inquiry says that I have negative 341 hours to respond and the hours keep going up. Customer service after much hold time says it's been "escalated" but that was 2 weeks ago. Meanwhile, I lose out on critical revenue for a holiday weekend. Congrats VRBO you just helped make me a 100% exclusive AirBnB host for my 3 rental properties.

Booked a home for Christmas 2023 and paid in full. Had to cancel but was cancelled 2 months before full refund cancellation date. However, been a month of terrible interaction and no response. Finally had to do a Chargeback through my credit card through my bank. However, VRBO will not return my service fee amount. Terrible service, going forward, just contact the rentals directly to book and if any issues, deal with your bank. VRBO is a scam.

Still waiting on a refund I was promised for a cancellation the owner requested, but would not cancel on her end because it would hurt her ratings. Despite a one hour phone call with a VRBO agent where I was assured the refund if I cancelled, messages from the host that state I will be refunded, I have yet to receive a refund almost 90 days in. I am on hold today for one hour total; first for 40 minutes, and still on hold for another 25 minutes after being disconnected waiting for resolution. Not sure I will ever receive the refund I was promised.

I like to say thank to Agent Zeyda from VRBO. After two weeks my reservation was canceled and my money is my bank account. I spoke with more than 5 agents from Expedia and they never resolved my problem and after several minutes on the line they hung up on me.

Peddler's Fork in Beattyville Kentucky is a spider infested mess. Also the property has some crazy dog that shows up and barks at you like it wants to eat you... we could not even stay 1 night and had to drive back home. Also, it was dirty with sand on the floor, had some wasps flying inside and it had a bunch of bulbs burnt out, I could go on and on… ratings look great which makes me feel that they have been written by the owner in most cases. Latest review this year in July is spot on… HORRIBLE…

I have been an avid user of Expedia in the past 6-7 years. I booked stays on Expedia for a trip coming up soon and it directed me to VRBO. As I have used AirBnB in the past, I figured it was the same. I booked 2 months in advance for my trip. 3 days before I was slated to leave for my 16 day trip, they cancelled my reservation. The VRBO owner stated that VRBO cancelled due to an unsafe living environment because of fire extinguisher issues. This was an amazing villa and we were excited. VRBO refunded me the money but this did not solve the problem I was about to have.

I recently canceled a trip within the parameters of getting a full refund. The host would not get back with me. I contacted VRBO 6 times, all telling me “the problem has been fixed- the money will show up in your account.” The money never showed up. When I call or message them they claim that “it’s fixed this time. You can trust me.” I will never rent a VRBO property again. I’m out $1600 because of VRBO.

Working with VRBO has been a miserable experience. I booked a stay for Monterey Car Week for August and right before my trip the host canceled my stay saying the place wasn't available. In order to rebook the same type of accommodations it was going to cost me 5X as much since it was right before Monterey Car Week. So I contacted VRBO due to their Book with Confidence program. They said they were going to have the host refund my money and then they would help me. Then after they had the host finalize the cancellation, they said now that he canceled I can't do the Book with Confidence program (even though I qualified based on everything it said on their website). They said I can rebook and they will give me the following:

I arrived at rental cabin in FL to find that there was no electricity or water. I stood outside roasting while on the phone trying to get issues resolved. The refrigerator was so nasty. I couldn't use it. I had to clean sunroom furniture so I could sit on it. The deck was full of debris; I could barely walk out there. My refund was only a few dollars. I'll NEVER use a vacation rental again.

VRBO does not care about you as a host or a customer. I got an unmerited bad review and asked VRBO what I could do about it. They said if you can get the customer to remove their review by calling, they would not even post it. The customer was willing to take their time to remove the review and VRBO assured me it wouldn’t be posted. They posted it anyway. Then when we called back, they said they removed it, but it wasn’t removed.

I manage a vacation property. I listed it on another rental site and the owner asked me to list on Vrbo. The process was not user friendly and rather frustrating but I got it done. After some days, I had several new bookings with the other side and none from Vrbo. I checked the listing; it was active. Everything looked to be in place. When I searched for the property from the traveler's side of the site it did not come up. I did a very specific search using days I knew were available. It did not show up. It was as if the property did not exist. The actual location on the map was blank.

I personally wouldn’t even give them a 1 star but you have to click on a rating. Vrbo had listed an ‘air b&b’ that I rented for the month. I road I took to get in was a dirt road (if you can call it that) was as wide as my truck. No place to turn around and was highly dangerous. I told the owner that I wouldn’t be able to stay there. She refused to give any kind of refund. When I called Vrbo they said that they couldn’t do anything for me even though they are the ones that I went through. Basically told me sorry for your troubles and even though they agreed it was a misrepresentation of the property they wouldn’t do anything to help. I will never go through them again. They are the one advertising the place. You would think they could do something. Terrible, Terrible, Terrible

Absolutely worst experience ever! We had our booking cancelled by the host the night before arrival, less than 12 hours with 8 people! There were no other properties available and I went round and round with VRBO to relocate with literally zero options or answers other than to keep waiting! We are at a festival with over 30k people and not one open hotel or house that wasn’t literally 4K to 5k for the stay! Vrbo did nothing but offer to rebook within our original reservation budget which was impossible! Disappointed to say the least and ruined an entire first day of the trip!

I rented a two night stay in May 2024. VRBO charged a refundable $3,000 damage deposit if no damage claim was filed. No claim was filed and this was verified through the rental owner. VRBO would not refund my $3,000 damage deposit. I filed a case through Better Business Bureau, Attorney General's Office, and through the credit card company (saying unlawful charge). Tried multiple calls to VRBO, tried to get property owner involved, and did not know what else to do. Absolute nightmare. Credit card was being charged interest for months (I could not afford to pay it off). I finally got through to someone that spoke English and understood the situation at VRBO. I got my refund last week. Took 5 months but I got it back. I will never go through VRBO again. This was all just a processing error from what I can gather. They charged my credit card instead of putting a hold on the $3,000 so they had no insight on how to give me my money back.

We rented a VRBO in Texas for our family reunion in July of 2024. Family was coming from multiple states to stay in the house we rented. We had a confirmed reservation and had paid the full amount of the stay. When the first family member arrived at the rental, there were already people staying there. VRBO DOUBLE-BOOKED THE RENTAL! Family members were coming from Georgia and multiple cities in Ohio. Some drove in and others flew. There were a total of 12 people staying in the house altogether.

CROOKS!!! TOOK OUR MONEY - NO REFUND WHEN WE CANCELLED DURING A FULL REFUND WINDOW. We booked through VRBO at SEA SHED at 4135 Fort Bend Dr Sea Isle Galveston Texas that is operated by CONNECT COASTAL Realty Management company for a July trip. Hurricane Beryl came the day we were to arrive. We moved our dates to October. Then we have a family issue and had to cancel. They will not refund us even though they allowed the cancellation within the full refund window. VRBO just sent notice we are not allowed to get a refund. Do not use this rental company NOR VRBO - they are a rip-off. Now we are left with NO vacation and no refund 1200.00 down the drain and HOURS of suffering through this cat-and-mouse game. We will sue! WORST EXPERIENCE AND TERRIBLE MANAGEMENT COMPANY - STAY AWAY.

We booked with VRBO as we have done many times with Zero issues in the past. We had no idea we were booking with a place that was NOT vetted by VRBO, and had very unscrupulous owners. We attempted to stay near Sedona in Oak Creek Cabin at a place we have previous experience staying with. They are older cabins but have been remodeled. I read the reviews before booking and noticed someone had an issue with one cabin's stench. I thought because the review was old and because the owner responded to the bad review claiming that the tenant had used drugs and left a mess, that the issue had been dealt with. There is NO WAY the owner was unaware of the stench in unit ten. We attempted to air the cabin out and contacted management. It was dark by the time management could come and we had read bad reviews about their open unit.

They let People take your money and not return it. They allow the owners to take your money, talk to you like crap. I do have pictures of a woman I was renting from. She took 50% of my deposit and I was canceling and the trip wasn’t till the end of the month. They were no help. All they did was relay the message she was not returning my money on 50% of it when I had just booked it the day before and changed my mind 3 weeks before the trip. I deserved a full refund. They allow the owners to lie and tell you the places are in one area but it is really not.

This is the worst website ever, they steal money from your account without even letting you know, and when I called them they keep me on hold for over an hour and then hang up the phone on me! $650 were taken from me as a host.

VRBO is Horrible!! They let us reserve and pay for a property for my family of eleven to stay in Thunder Bay, Canada over the summer. When we arrived at the property, it was being remodeled and not safe to stay in. The property manager said they had blocked out that week with VRBO to complete some renovations. But VRBO allowed me to reserve and pay for the property with no indication it was not available-they even sent me the key code. My family of eleven was left to find new accommodations at 11pm with no help from VRBO after their colossal screw up.

Booked and canceled a location on same day for $1,800. Only received $1000 back, after chasing it. Originally received $0. Warning to all - check cancellation policies at each booking! Cash grab - tough way to learn.

Destination was in NC after Helene hit. Infrastructure of entire state damaged. My site refused to refund or reschedule to different time. Then got email to contact VRBO for disaster relief type of assistance in order to cancel without penalty. Spoke with agent who could barely speak English. She did not have access to email. After a great deal of double talk she hung up on me. Thanks VRBO, have to suffer the financial loss and then you send an email that adds insult to injury. Advise you never to book through them. Also suggest always get travel insurance to protect yourself.

Due to a change of plans, I attempted to cancel my reservation 9 months before the actual stay. The online cancellation platform indicates the “cancellation is in process pending on the host”. The host informed me she’s unable to cancel the reservation on her end (the system wouldn’t let her). We both spoke to VRBO customer service department and were given the canned response. They’re having technical issues. They have escalated this to their IT team. Unfortunately I found out the hard way VRBO customer service is nothing more than a call center. They can’t answer any questions or offer any assistance. No sense of urgency… typical dog and pony show. Now I sit and wait to see how long before I receive my refund. Not happy.

Due to the storm we were told we would get 100% refund by the agent. Never received the email the agent told us to look out for. Called for a 4th time to find out they are not giving the refund even though the interstate is closed due to hurricane damage. Will never book with VRBO AGAIN.

Here is a review for you. I booked a unit with a starting of next week. Oct 5th through the 12th 2024. 7 days after hurricane Helene. A friend of mine sent me a video and the place is destroyed. The pool and hot tub are ruined, and the grounds are basically nonexistent. There are boats from the nearby marina stuck in the building and lying all over the lawns. My host has decided that he is only going to give me back 50% of my total fee and will only do that if I cancel my reservation so that I can't leave him the feedback he deserves. (Sounds like blackmail to me.) VRBO said they would reimburse their fees back to me, but there is nothing they can do to force the host to refund my money. The person I rented from is actually on the board at this resort (Boca Ciega Resort in St. Petersburg FL.) It's unit 410 and the hosts name is Daniel for anyone smart enough to not rent from this no integrity host.

Book with confidence goatee is a total scam!!! Beware booking on Vrbo. I booked a place for two nights. $1,500!! After it was confirmed days later the owner said it’s not longer available. It was a mistake. So I had no place to stay and I am 4 hours and 5 days into conversations with the tier 1 support telling me the “book with confidence team” will contact me via email. Of course no one has contacted me and can’t get out of the booking (which is not available to me). It’s crazy. They could not be less helpful. No penalty for the owner and I have to go to my credit card company to get the money back. So they charge me $1500 for a place that isn’t available and won’t help me.

We stayed at the historic library in Paoli Indiana through Vrbo. We arrived at night and then was no outside lights and it looked abandoned. The place was an all around safety concern, 1st the key is kept outside under a rock, yes you read that right. The French doors were unlocked upon our arrival, unbeknownst to us, and they were rickety and could be pushed/pulled in.

My experience has been less than good. I been an owner renting for the last 7 years. Expedia has taken over the platform and greed stepped in the way. Fees are outrageous, charging the owner and renter. Please be aware of VRBO. I recommend any other platform.

First, I am the CEO of a company and I travel all over the US for work, and the world. I am not an idiot. I know how to book travel. I've used Vrbo once several years ago and no issue. I frequently use Airbnb and we have NEVER had an issue. This experience however, with Vrbo, is both shocking and disgraceful. Vrbo is a well-known brand. And not a new player. I would never have THOUGHT I NEEDED TO LOOK AT REVIEWS (they are owned by Expedia FFS!!!) before doing business with this company but after this experience, I am now aware of the well over 100,000 1 star reviews on Google Reviews, Trustpilot, Consumer Affairs etc. that have now convinced me that they make a decision every day they go to work, to screw their customers.

VRBO is a short-term rental platform serving as a broker between Hosts and Travelers. VRBO collected commissions and placed a guest "Cecilia **" to our property in Dallas. The guest checked in and decided to host an unauthorized party and event on our property despite these activities being prohibited on the VRBO platform and our Rental Agreement. The guest, "Cecilia Ceira" brought unauthorized guests to the house to host an all-night party that was a significant disruption to our neighbors. VRBO was notified and they call the guests to reduce the activities. The guests then proceeded to dispute the charges claiming they did not stay at the residence despite mountains of evidence on the VRBO inbox chatting platform and deducted this money from my checking account. Hosts should never have to bear the brunt of dubious clients/guests that should have been vetted by VRBO.

VRBO is useless if you have problems with the place your staying in. Even when the incorrect or fake pics are posted on their site, they will not help you get your money back, they will tell you to contact the host even though THEY charge you service fees, etc. Their entire customer service dept is based out of Somalia so even when you get someone on the phone, they just keep reading the same lines from a book they were given over and over. I'm still trying to reach someone in their U.S. Corp office and have even considered getting a lawyer for the over $1,000 that is due back to me. Just google rentals, it's easier and saves you from all their fees!

The host allowed me to cancel a reservation after the deadline, but then Vrbo wouldn’t refund the payment, even though I had not stayed in the host’s home and the host had received none of the money. Called Vrbo twice and they said they would refund me but never did. Bunch of crooks, keeping money that’s not theirs.

Having read through several reviews, I can assure the many disgruntled guests here that VRBO customer service is equally as terrible to hosts. I spent thousands on renovating an apartment after a tenant moved out so I could host on vrbo. When the time came, it seemed relatively easy to set up on their site. I had several bookings logged over just a couple weeks time as the busy season here was approaching. Suddenly vrbo restricted and hid my listing. Unfortunately, there was a state certificate issue. That was my bad. I was unaware the particular certificate was required. That was resolved in ONE DAY. The certificate number was provided as soon as the state approved it, which is immediately upon applying online if your tax records are up to date. They are. That was over two months ago. Property still hidden.

VRBO automatically keeps your deposit ($1500) for two weeks regardless what the host has said. They are on a huge money float on the backs of their clients. Think of the money churn and the interest they earn in their sweep account.

VRBO owners are misleading. The site allows you to make reservations, then the owners cancel you for different reasons. Extremely unreliable. I find there are a bunch of greedy time share owners that don't even have reserved dates. Will not ever use it.

They don't even deserve one Star!!! THE WORST COMPANY EVER. ALL THEY DO IS LIE! DON'T WASTE YOUR MONEY! After a 2-hour drive, they called me 45 mins away from my rental property saying I couldn't get in. Until the next day!

VRBO STOLE $717.63 FROM US. In June of this year, my wife booked a nice place at 119 Ironwood Cove, Pass Christian, MS 39571, USA using VRBO. The total price shown on the VRBO WEBSITE was $2304. My wife took a screenshot so she could show the rest of the family what we’re paying for. One payment was taken off our credit card, when the second payment came through they had taken an extra $ and the total was now $3,021.63, they over charged my credit card $717.63. My wife finally got a human on the phone to VRBO and was told to contact the homeowner/manager. My wife wrote the house owner/manager and the house owner says "No, that is the correct price".

My Husband and in-laws just returned from wonderful weekend at Splash condo in Panama City Florida. This was our second yr to stay in condo 206W. The view was great, condo clean and roomy and had all the supplies we needed in the kitchen and bath areas. We will definitely book another stay. The owner was great to answer any questions we had and was available to reach out to us if needed. We loved the great view to have our morning coffee!! It was on the second floor and right next to elevator (no noise) which was very convenient!!

I have been a host for years. I have tried different platforms. That said, unfortunately, VRBO.com is not a platform that I would recommend for hosts. VRBO may be able to promote your property, but your payout will be either delayed or unpaid.

We have used VRBO many times for the last 6 years, with little problem. August this year we booked a home without knowing that no visitors were not allowed on the property at all. A large house with no visitors, not a party, a few elderly visitors. There were also undisclosed security cameras, 3 on the back deck. The owner, obviously watching, texted and said, no visitors, period. Over a week after we had checked out, we received an email stating that a set of twin bedsheets were missing and they were charging our credit card $100. We let them know that the sheets were in the washer. VRBO customer service says we need to wait an see what the owners next step is and we may get a refund. This is insane. To be accused of theft and the owner is able to access our credit card?

VRBO has not yet resolved my issue, and my account remains restricted as of June 2024. I have contacted VRBO more than 10x and have spoken to supervisor after supervisor who research the issue, and who indicate they will get back to me -- however, VRBO has never followed up with me so that this issue can get resolved. Each time I call I am asked to repeat the issue. Unacceptable!

The host from the house I had fully paid and reserved almost 8 months in advanced cancelled my reservation and drop out from VRBO to move to another platform and reoffered me the same place at almost twice the amount I had already paid for initially. When I reached out to Vrbo to help me with this issue they did not do absolutely anything. By this time the market demand was a lot higher and all similar properties were almost as twice as expensive. Vrbo offered me a very ugly property 20+ miles in another town. I'm extremely disappointed as a customer. You have no real protections from this platform. Avoid at all cost.

I booked a condo through VRBO and, after a few days we had to stay in a hotel because the A/C went out. The owner sent a technician to repair it the next day, but it still wouldn’t cool the place below 90. We had to leave with the understanding of a refund for the days we didn’t stay. However, when we finally received a refund it was short several hundred dollars. The owner wouldn’t respond. VRBO not only refused to assist in the matter, they refused to post my negative review of the place/host. Therefore, you cannot trust VRBO to provide accurate reviews of the places on their site.

VRBO.com has gone to a new cancellation policy. When the client cancels or tries to cancel as with me, we could not get anyone on the phone to cancel the reservation for us so finally, I had to do it. And now VRBO is charging me a cancellation fee for my own property With them go to Airbnb. They try to control your property and steal your money.

I am a host with VRBO for over 10 years - and all these years as a Premier Host - Never had an issue - excellent rating 4.9, 100% acceptance, 0 cancelations - This past month a guest who made the reservation back in March did not make her second payment and never contacted me. I reached out to VRBO and instead of helping me after 5 chats, 2 phone calls VRBO canceled the reservation and refunded the full deposit to the guest. Every time we were told a different story. First we had to cancel on our end and request a waiver for host cancellation penalty - So I was immediately penalized for a guest who did not pay but then guest said that she found another place. VRBO terrible experience - BTW I pay $600.00 per year plus commissions for every bookings.

As renters, we would prefer to give them 0 stars! Their customer service is virtually nonexistent, and a phone call will mean 45 minutes on hold before you are connected to someone in India who pretends to empathize and does exactly nothing. We had booked a condo for Aug. 30 through Sept. 2, and VRBO changed it to Sept. 2-4. They refused to issue a refund claiming an email was sent explaining the circumstances. The email arrived after they had taken our money, and made the change without our knowledge and approval. Stay away!

As an owner, this was a terrible company to work with and had a terribly unfriendly owner experience and website. The company takes a huge cut of the rental and just generally makes the experience of booking guests and using their website a gigantic pain in the **. It really seems like they're more concerned with the people who are renting's experience and making it easy for them that they screw over the owners with fees and all the hoops you have to jump through to have your listing displayed "at the top".

After multiple complaints regarding a specific VRBO owner in our community the company has done nothing. Multiple city complaints regarding illegal parking and illegal trash dumping. Vrbo is useless and the only thing this company care about is making their money which is fine because from here on I will never rent another vrbo. Hotels only for me

Beware of VRBO sham rental reservations. Vrbo refused to refund us for an unsafe rental reservation even after keeping us on the phone for many hours while acting Iike they were doing something. The rental posed serious risks, starting from posing serious fire hazard to unsafe metal stairs. They ruined the first day of our family vacation. Don't use them. They are scammers!

I provided a rental service to VRBO. To date, they have not paid me. They wrongfully sent the payment to a closed account. My new account was in place. Good luck getting customer service from overseas to assist you.

Listing details: https://t.vrbo.io/ZBXjuaVVsMb. Apartment Address: 4220 Rue Frontenac, Montréal, QC H2H 2M3, Canada. I rented this apartment for a family vacation through VRBO. Upon arrival we found that the apartment is unsafe for my family and I to live in since,

If I could give a 0 I would! I booked a house and paid in full. I had not received my check in information. The day before arrival after I called Vrbo to complain the host contacts me and said she overbooked the property and blamed Vrbo system People at Vrbo refunded me but said it could take days to receive my money then told me to pay for another place and they would cover any difference! The reps kept stalling when I asked for a supervisor. How was this helpful?? I'm so upset! Never ever again!

Recently I cancelled a booking. This was done within 30 minutes after booking, realizing it was further from the venue than anticipated. Per the policy, I was entitled to a full refund. I had given a deposit of $1046.04. After checking my credit card, the refund was $361.46. Vrbo informed me it was the host's right to return what he considered fair and Vrbo said there was no further course of action. This is now in dispute with my credit card company. Hopefully this will be the end of it, but if not small claims court is next.

Our last stay was stressful, disappointing and not what we have ever experienced with VRBO. I had sent in a neighborly dispute and never heard anything back. The VRBO owner had cameras not only outside the home but inside and only verified by photos he sent to us. Exterior cameras based on VRBO rules are for safety and not to track the comings and goings of guests. This host tracked and miscounted how many people were in the home and charged us extra fees. He ruined our family time together for our nephew’s wedding with an unacceptable number of calls, emails, texts. This owner was creepy and not an honest person…Renter beware of VRBO and the homeowner. Because of how VRBO handled this situation, taking down our honest review to boost the owner’s rating, and not responding back to us, we will now book directly with homeowners and management companies.

We had a disappointing experience at this property. Upon arrival, we quickly realized that the house was unsuitable for our group. The hall and living area are extremely cramped and can’t accommodate more than 10 people comfortably. The bedrooms are also uncomfortably small; fitting 4 people in each room is unrealistic.

My recent experience with VRBO.com has been less than positive. I booked a property for nights in order to attend a family event. One week before arrival, I contacted the host regarding entrance procedures. I was informed that the property was no longer available and to cancel. I went to cancel the reservation and was informed it was too late for a refund of booking fees. As this was not my fault I expected the company would honor this request. Over several weeks appropriate screenshots and many conversations ensued. Was promised the refund on several occasions but it never appeared. Every phone call resulted in a different agent, requesting information already submitted. The dispute has not been resolved and probably never will.

I wish I could leave a negative review here. Booked a rental in Canal Fulton OH on July 31st for August 28th arrival. Messaged the Host directly as I am coming for my dad's celebration of life service (funeral) and wanted to make sure everything was ok with reservation (Dan ** owner) (Natures Retreat- house name). Paid in full on July 31st.

Absolutely horrible! This company scammed me and then was very rude and sent me rude emails. No resolution was made and I WILL NEVER USE THIS COMPANY AGAIN!! Airbnb has a much better platform and I have never had any issues like this with that company. DO NOT BOOK WITH VRBO.com.

Absolutely terrible service. The host cancelled on us as we were on our way there. Vrbo did absolutely nothing to help, no apology, no compensation. It was our 20 year wedding anniversary and it was ruined. I wrote a bad review which didn't get posted and nobody in management contacted me after numerous requests. I don't have enough bad things to say about vrbo - I can honestly say it's the worst company I have ever encountered.

I read the reviews before booking a property in Miami, FL in July. It was a penthouse and cost $2300/night. Many mentioned that the property has not been maintained well and was dirty. I emailed the property manager to ensure that it would be properly cleaned prior to our stay in July. They assured me that all the problems would be taken care of. When we arrived to the house, the floors were dirty, the coasters were dirty, and there was nail polish on the floor. Part of the bathroom ceiling fell on one of my friends. It looked like they had tried to patch the ceiling, but it was not done properly. We turned the AC on and after several hours of the place not cooling down, we realized that the AC was broken. I contacted property management and they told us that nothing can be done until 9AM.

I rented a house in Pennsylvania from August 15 to August 19 through VRBO. I had a party that included 3 - 12 year old girls, 2 - 18 year old boys, a 6 year old, and a 65 years old. I spent $500= a night and what did I get? A home with broken appliances, dirty, no hot water in one shower, and structural damages. I took photos and videos and provided them to VRBO. I provided the host with the same. As of August 26, I am still communicating with VRBO on a compensation but to no avail. It seems I am in the wrong for staying, for not allowing plumbers and cleaning company to come by, and for not canceling my trip. UNBELIEVABLE. UNACCEPTABLE. There is no oversight to make sure property passes an inspection to make sure a property can be rented. I can't upload more videos or photos.

Cancelled my reservation for me and 4 adults two weeks prior to when we were supposed to go on vacation! Customer service is awful! No resolution. Now I have 5 adults with time booked off of work and nowhere to go! Saddest part is VRBO or Expedia will do nothing to help us!

I would never recommend VRBO. I’ve used them for 10 years, with mostly good results, but I’d say the property owners are the ones for the good results not VRBO. If you run into any issue or a bad home owner, you could be out thousands of dollars if something happens close to your arrival. VRBO is really bad when it comes to disputes, communication, customer satisfaction, and really, anything. It’s hard to believe they are actually a company. After our last experience with an owner that was not satisfactory, and unprofessional, VRBO basically didn’t want to help and couldn’t help. Complete waste of time. We were LUCKY for years, but if something goes wrong, VRBO is one of the worst companies I’ve ever dealt with. No joke. I will never use them again for this reason. You could lose a lot of money.

We booked a place in downtown Knoxville last week and when I arrived one of the beds was not made and clearly slept in, there was an old bar of soap in the shower and pubic hair on the toilet seat. Not to mention the master bed had some sort of black pebbles all over in the sheets. The place was not clean by any means, no parking unless you pay for it and the side yard was railroad tracks. I immediately contacted the host and let him know I wasn’t staying there, to cancel my reservation as I couldn’t do it because it was past the time to cancel. I had to rent another place right up the road. Host will not respond and VRBO says it is up to the host to refund us. I would not recommend VRBO or any homes offered by David **. I would look locally in to rentals or Airbnb.

If you have an experience like mine in longbeach California and the bed bugs bite. Well don't expect any help from VRBO. Even after I proved the owner was not only ripping me off but them as well still got told too bad. Then my review was taken down while the slumlord was able to say I was an unclean resident. Whatever. Don't let them screw you.

Please keep away from VRBO. DO NOT BOOK THRU THEM or you will be sorry. I HAD A bad experience and wanted to post my honest review and they have done everything possible to prevent me from writing my true experience. They only post either fake reviews and do not post the actual people, like myself reviews. I have been trying two weeks to post my horrible experience in a dirty home we stayed and they have done everything possible not to post my review..Also their app is antiquated and very hard to maneuver. STAY AWAY FROM VRBO..It's a good things I am not asking or expecting anything such as monetary from them. I just want travelers to be aware that you have other choices besides this nightmare company VRBO. The app is horrible and their insane service is even WORSE.

Booked a house in Houston - zero reviews and so I took a chance as it was last minute. Roaches, dead and alive, sticky stuff in cabinets, no flooring in closets, holes in wall, missing baseboards, missing cabinet doors, their car in the driveway, then to top it off - a rat was scurrying in the bedroom closet to try to get back into the attic door! I texted the host and told them we were leaving and sent them a couple of pictures. I contacted VRBO 3 times and was told they were reviewing. NOTHING! I told them it would be beneficial if they reviewed these properties prior to putting their brand to the listing and advised that they send people to look at this one in particular (They don't do this).

VRBO's Guarantee is nothing but an empty promise. I paid over $4K for 3 nights in one of their rentals for a group of my 12 family members and the property owner never responded once we arrived. We had to seek alternate accommodations abroad. VRBO stated there was nothing they could do. STAY AWAY FROM VRBO. THEY ARE THIEVES!!!!

VRBO Property Property #11567869 Stylish Duplex Oasis Midtown. Found charge on Card I was unaware of for almost $5,000.00. Called VRBO, this booking was not in my app, nor had I received a confirmation email. Talked with customer service, found out booking was sent to an email address that was not mine, I was unaware of the booking. Attempted to cancel obtain refund more than a month ahead of and communicated with both VRBO and host, Name: Mehdi **. His Stylish Duplex Oasis: 4BR/3BA with Expensive Terrace in Midtown Manhattan. He would not talk on the phone. I have rented from VRBO many times and this host is non-responsive to VRBO and to guests, and refused to refund when he was made aware of the issue within two weeks of booking, and a month prior to arrival.

My family and I stayed at a property in Windsor Hills the property address is 7807 Beechfield Street in Kissimmee Florida. We were there before we went on our family cruise. August 2 through August 4, I chose this property based upon accommodating 9 people, it appeared to be clean and the reviews were good, however when we got there, that was not the case! The place was not as clean as it appeared, no big deal because I always bring cleaning supplies with me! Well lo and behold when I started in the room my daughter would be sleeping in, I pull back the comforter and the sheets to spray the bed down, I see a huge stain on the mattress but what made the stain stand out it was in an odd spot, it didn’t look like a spill so I google bed bug pictures and it was same stain, So when I saw that I immediately check the other rooms and another room had yellow stains and a blood stain on there.

Stayed at The Lazy Whale with a host named Justin, the place was absolutely disgusting (see photos) when I sent them to him he offered to send a cleaning crew out the next day, which would have left us with no place to stay for at LEAST one day as a everything would have to be removed and cleaned. Mold in the air conditioner (only has a window unit), pubic hairs on the toilet lid, mold everywhere, dust caked on every surface including the walls.

We finally had our first guest. We got great feedback personally so we were excited to see it in print online in hopes that it would help us. Our guest said it said session ended and would not let them leave one. I contacted customer service for support in hopes that they could reopen the link by sending to the email they used to book. After 30 minutes of being on hold numerous times they had the audacity to see if I could have them call. Embarrassing and unprofessional at the least. We do have our second guest stay coming up, so fingers crossed we can actually receive the review we deserve.

We previously had a listing on VRBO before they were bought out and it was great. We recently listed a new vacation rental. The VRBO calendar wouldn't sync with other vacation rental calendars, causing a double booking. VRBO fined us $50 for their error and put us on a restricted status listing due to their error. We tried contacting customer service by phone and online chat four times. Got hung up on all four times and we were not rude at all, just trying to solve the problem. They don't actually have customer service. It is all AI customer service.

Called several days ago with Question about my rental website. The person I spoke with did not seem to know anything and kept asking if she could put me on a brief hold. I gave her my property I.D. And it took her ten minutes to find my property. When I asked the question I had called about she once again put me on a brief hold which lasted about two minutes. At the twenty minute mark I got disconnected and she never called back even though she confirmed my phone number. Premium hosts are supposed to have premium support. Their customer support is a joke. It used to be very good but is worthless now.

VRBO has not refunded me for a house I cancelled months ago. I have been on hold for hours multiple days now and have even sent in proof from my bank and they just ignore me. I am about to call a lawyer. Give me back my 4137 dollars VRBO! I will never use this company again

I booked a ski trip condo through VRBO in June, 2024. VRBO confirmed my reservation and immediately charged my credit card. In August, I discovered VRBO cancelled my reservation and refunded my payment (from my bank statement). I called VRBO to investigate. They said the owner cancelled and I am on my own to find a new place to book. I asked if VRBO will offer any guarantees or assistance to help me find an equivalent listing. Their response was no, “You have plenty of time to find something on your own”. I am currently looking for a vacation booking company that supports renters' rights in booking transactions.

I've rented through them in the past and all went well. But the one time I had a problem (listing was inaccurate, basic photos of property including kitchen/bathrooms were missing, property was filthy--black mold in the fridge and dishwasher, cobwebs everywhere including INSIDE the kitchen cabinets at a house charging over 3k a week) they took the complaint by phone, promised a callback the next day, and have ghosted me by both phone and email ever since.

Beach house was dirty, represented by old pictures. Bed broken, tub filthy as well as furniture. Hair and dirt on couch. Unbelievable - VRBO backed owner, without anyone to come verify condition of rental. Will never use VRBO again.

So my family member booked this for my kids and the place turns out not have air-conditioning. This is in Kelowna at 36 degrees Celsius and the rental heated up to over 28°. There was only possibly a small ceiling fan, no way to get air in from the outside even. So the complaint I have against VRBO is that they don’t have a spot on their page that highlights that there’s no air conditioning in a place where this should be mandatory! So the family member who booked it did not notice that there was no air-conditioning listed in the amenities, and coming from this warm place one would never think that you have to list that as an amenity just like you wouldn’t list a furnace as an amenity in a very cold climate.

Had my confirmation in hand. Arrived on site (2-hour drive) in Park City Utah, only to find out the place was double booked. VRBO promised to help and never contacted me back after a promise to do something.. Eventually drove back home. Now more than 2 weeks later, and after several hours on the phone trying to speak to Angle (account supervisor), they refuse to return my calls. VRBO rejected my review of the entire event. I am out 4 hours of drive time, gas, and events with friends. They even sent me an email demanding payment after they screwed up.

I am hoping that VRBO is going to do the right thing and help us get a refund since the VACASA Management team has done nothing and they are the ones at fault. We rented a home from Vacasa for the month of July. The day we arrived the house was filthy. My wife and mother had to mop the floors, then had to clean the tops and inside the drawers of the dressers, the kitchen table had sticky liquid on it, the fridge had leftover food debris in it, the blinds were very dirty and the WORST PART WAS THE RAT POOP AND RAT HAIR IN OUR BED THAT NIGHT!

Horrible app interface. Compared to Airbnb. There's little to nothing in the sense of up to date support for both client and landlord. Not to mention the type of people you get on this app. Hard pass.

I booked a house through the Expedia site, did not know that VRBO will actually manage the reservation. The host never sent information to complete the check in into the house. I contacted vrbo many times and they also could not contact the host. I requested a refund since I could not stay at the property. Four weeks and many calls later I am still waiting for my refund. Customer service is a joke. Do not use this website

VRBO does nothing to support renters who have subpar experiences with VRBO listings. VRBO does not check rental details, cleanliness, property accessibility, or anything else in the ad. If you have concerns and raise them in a support ticket with VRBO, they will tell you to go work it out with the owner. I recommend not using this service, since at the time of this review, 4000 other bad reviews exist and the company and they have not yet claimed the domain. For those who are curious, Expedia owns VRBO (under the registered phone numbers of 'Dolphin Views'). Buyer beware!

VRBO is owned by Expedia. They also have another company called TRAVELURO which will show on your card as the vendor. They will make it near impossible to get your refund if you cancel a booking! One will claim it’s the other and you will spend hours on the phone and weeks of your time trying to get it resolved.

I couldn’t even begin to express how frustrated I am with this company. Customer service is absolutely awful. Was forced to go through a 3 months dispute with my bank just for Vrbo.com to go back on what they told me in an email. The email directly from vrbo support was, “I've been trying to contact the host for the last three days to ask them to cancel our reservation and provide you with a full refund, but I haven't heard back. Since the reservation is over the deadline, we advise you to attempt contacting them to see if they can cancel it and issue a full refund.“ Now months later I’m forced to try and find alternative routes to try and get my money back. Absolutely massive headache.

I was caught in the global IT outage on July 19th. I was unable to get from Colorado to Atlanta to due to all the flights getting canceled. United Airlines refund 100% of my money as did Enterprise Car rental. VRBO REFUSED TO REFUND ME. There for I spent $700+ on a home that we did not use. We didn't even make it to the same state the home was in. Had I stayed at a regular hotel they would have refunded me 100% of my money. VRBO, you will never ever get another $ from me as long as I live. I hope it was worth it.

I booked a condo in Florida in July of 24'. VRBO immediately charged me twice for their service fee. $536 in service fees, when it should have been $268.00. I immediately called VRBO Customer Service. They told me they would take care of it asap. It's been 15 days and no resolution. I've emailed and called without a response. Today August 5, I am now on hold for 2 hours with no resolution. They offered to let me speak to a supervisor, but still on hold. I will dispute the second charge with my bank and never use VRBO again.

After my VRBO stay in Detroit I will not trust renting from them again! I thought it would be a nice experience. I travel all over the world and instead of a hotel I tried renting from vrbo. Maybe I could do this whenever I travel but NO! The issues I found showed pics and they sent me back pics which was taken some time back not before we arrived. Said cleaning crew took pics after cleaning. Toilet leaking leaving bad stains proving it's been leaking for a while. Stove top dried burnt food. They said just scratches. I showed dried food as well as scratches. Lights kept popping out at breaker box until husband finally got to stop.

We arrived at a property that we rented on VRBO, when we contacted the owner we was told the property is not on VRBO site. We contacted VRBO and they found us a hotel, not for the three nights we paid for but for only one night and said we were on ours for the other two nights and was only able to refund us half of the price we paid for the three nights.

I booked a home in NYC for an event I have coming up that will allow my family and friends to stay together. When I read the information about the home I noticed it could accommodate 8 people, but nothing concerning an increased price. Well the system automatically generated 2 people staying when I booked. I contacted the host who was more than willing to increase the number of people since we booked this…he did not disclose the additional cost of $400. When I asked him about the additional funds being asked he was short and said that is the cost. No response to where was the charge annotated in write up…

I booked for my daughter my mom and myself. We were not given clear instructions on the property, there were drunk half naked men partying in front of my rental, and the host offered to ask them to leave. Customer service said because I left the property they had lost their confidence in me and with no proof (endangering myself and my family) they WOULD not help me.

VRBO customer service is nonexistent. The website always has bugs, VRBO never fixes. You are told to expect 15 minute wait, which turns about to be 45. Then no English fluency. Worse, this guy could not get me through security. He had no idea how to address the simplest issue. Hung up after 60 minutes.

I booked a house in February 2024. Two nights before arrival in June, the host cancelled. I notified VRBO who informed that because I booked thru the "book with confidence" program, I would be taken care of. They later stated because they were unable to find a comparable lodging in the area they would give up to 993.00 compensation to offset any additional expenses. I have spoke to them 5 times. Each time they stated they will contact me for resolution and proceed to close my case. I have requested to speak to a manager and have been told "due to high volumes" they are unable to speak to me.

We reserved the house through VRBO. When we arrived, the unit had no working AC and no working bath. We contacted Housepitality LLC and were promised they would fix it. After 14 messages in 24 hours nothing had been done and we moved to a hotel. The host refuses to refund our fees even after we quoted their own contract clause back to them. "A missed cleaning that the Company cannot fix in six hours is a major issue. So is any issue that renders the property unlivable, unsafe, or otherwise is so major that the Company cannot fix in six hours. If space is available we will offer the Guest a free relocation to an equivalent or better property. The Guest is also entitled to a 100% refund instead of another property."

Absolutely won't back up the customer when the host flakes. Contacted VRBO over weeks when my host didn't let me in on the day I reserved. Nothing but further emails. No refund. No resolution. Never use this site.

If I could give VRBO zero Stars I would. I made a reservation and am trying to cancel within the cancellation policy. It's been over 2 weeks of trying to contact not only the owner to accept the cancellation but customer service to see how they could help on their side. I've spent over 6 hours on hold with them, either with the chat or on the phone. I've spoken to several reps with still no solution. Every time they say someone will reach out and they don't

I booked and paid for a trip. Then 3 weeks later and 3 days before the trip I received an email saying they had cancelled my reservation as it was double booked on another website.! I will not use them again ever.

I booked for the first time with Vrbo and the host asked me to checkout one day earlier, contacted Vrbo support, they did nothing, I wasted time calling them for more than an hour, and they are careless and incapable to do anything, do yourself a favour and stay away.

I would advise against purchasing the travel insurance through Vrbo - Generali. We purchased thinking we would be covered in case of an emergency. An emergency did occur the day of planned travel to the vacation spot. A hurricane occurred making travel to the destination unsafe. We were denied on the claim because it was not a qualifying event.

VRBO lets people rent filthy broken down houses and when you show up and refuse to stay VRBO will side with the owner and refuse to reimburse you even if you leave the house within minutes of entering. They say if the house is not as described in the listing you have the right to get a full refund, this is a lie! Avoid using this service unless you can see the property before you book! The BAD hosts know the rules well and VRBO allows them to abuse the clients using the secrete little tricks!

I was cancelled by two hosts in the Saint Augustine area and each time VRBO aided the host in trying to force me to cancel when it was the hosts' error not mine. The first booking I was called by host and he tried to tell me I had to cancel. He lied saying it was the only way. I did not want to chance losing any money...If it's the host's fault, they should have to cancel. I contacted VRBO and they said that if a hosts canceled they pay money and it hurts their rating. I disliked that pressure but stood firm and got it canceled by the host, but still had to cancel the trip insurance. Second booking: A week later the host double books and needs to move or cancel. I can't move it, so I say cancel. She does the same thing and tries to force me to cancel. Only this has been much harder to cancel. The host keeps wanting to "explain her side". There is nothing to explain, I'm past the free window of cancellation anyway. I will not risk this for host or VRBO's error.

I am currently hosting guests in my house but VRBO.com has not paid me. This is unacceptable and also unethical. It is the first time I host and this experience with VRBO has been horrible. I escalated the issue for more than a month and the guest is about to check out but they will not process payment. They keep saying that there is a technical issue for a month and they have done this with many other hosts. I will not host again. Airbnb is so much easier and just a great place to host.

We booked a place in South Lake Tahoe through Vrbo. They cancelled the reservations the day before we left. No explanation except sorry for the inconvenience. Very disappointed, it was poor service. Had we booked through a hotel, that would not have happened. I am never using Vrbo again.

Absolutely terrible experience. Would never use Vrbo.com again. They rip me off. House was canceled 28 hours prior to me going there. Sent me an email which I do not check my email regularly. They had my phone number clearly. Drove almost 6 hours to get there. Upon getting there found out. The host told me I could not stay at the property. I rent it because of a bat infestation, tried to provide me with another location, which was infested with bees and mice as well as couches being stained dark stains, and then white stains on the comforter in the bedrooms.

We had a VRBO.com booked about a year in advance of our trip. We knew the city we were going to was popular and we had a big group so we made sure to book far in advance of our trip. Our VRBO host cancelled less than a week before our trip. I contacted VRBO and they said they would provide us with another option with a place to stay within 72 hours. I never heard anything so I called 5 times. They just kept saying they would get back to me prior to check in. They never did. We had to cancel our trip because we had no place to stay.

Almost ruined our vacation... We were scheduled to check into an Atlanta VRBO (on Tuesday July 16, and check out Sunday, July 21. Upon arrival, the code that was provided didn’t work. No problem….someone saw us on the Ring and let us in. The place was not up to par: shattered glass pane at the door, sticky stove, leaking ceiling, damp and peeling ceiling and walls, water under kitchen sink, loose tile and mold on the tile. A contractor was sent to the property manager (kudos) but you can’t remediate mold overnight or fix the issues while guests are present. We informed the host (Erica) and the property manager (Tiffany) that we didn’t want to stay. As the home was not suitable for us (i.e. mold present and a lung cancer patient was in our party).

Good luck cancelling if you have an unresponsive host. It has been 40 days since I contacted Vrbo to cancel a reservation and refund a service fee for a reservation that has not been confirmed by the host. They refuse to refund the service fee until the host responds. I'm well within the cancellation policy and have made other arrangements for my travel weeks ago. Their customer service team is not helpful. If the host does not confirm your reservation you cannot use the cancel booking option, you must speak with a customer service representative who will "try to contact the host". If the host hasn't responded in 40 days, they aren't responding. It is ridiculous. My first and last time trying to book with vrbo.

I am continuing to hold for a supervisor over 40 minutes. This is after I had a half hour lengthy online chat with a rep regarding the same issue. I also saw a charge of $37 for my online chat. Are you kidding me right now?? The host completely misrepresented a property I booked. The place was atrocious inside and out. No way was I staying there to the tune of $370. I took pictures and contacted the host. He sent me a snarky response completely ignoring accountability. He said he’d refund the entire stay as I was appalled. Of course getting the refund is now taking an act of congress. I can’t even leave a review for the scammer host to warn others. I will never book VRBO again!

Poor and unreliable service... Double booked by host and VRBO does nothing to help me. They are the ones I paid and should give me my money back. Our PEI trip is ruined... Never again VRBO... DON'T go near them.

VRBO allows scammers to continue to scam customers by using people’s homes that are found on old real estate sites. I had a “customer” try to break into my home at 1 am while I and my children were asleep because they rented it!!!! Vrbo is refusing to take my home off their site even after I provided proof that it was used as a scam. I still have reservations made for my home that is not a rental!!! VRBO make this right so my children and I will be safe in OUR HOME!!!

Had an issue with a weekly house rental through VRBO. Made several attempts to update my review with information I received back from the host after I already submitted it. VRBO agents put me on indefinite holds, and one claimed they could no longer hear me. What a joke. Will not use VRBO in the future. They DO NOT stand behind their 'service'.

How is it legal for VRBO.com to list the nightly price at say $150, your stay is for 2 nights and of course there are fees, but below the nightly fee it shows $967 as the total price! The "Host" fee is over $500?? Is this all we have as consumers now? These misrepresentations and exuberant fees? How sad this is what we now have and VRBO has a monopoly on the vacation market.

Terrible experience. Would never use this service again. Incompetent customer service that won’t help you if you had a bad experience with a host, they will not help you. DO NOT USE THIS SERVICE!!!! Marriott platinum member, my husband his Hilton gold..

As a former host of VRBO, this company was extremely difficult to work with in many regards. The final straw that prompted us to cut ties with this company came after they had a software glitch and allowed our home to be booked instantly. Our home was double booked, as we had another guest from Airbnb reserved for weeks in advanced. The customer refused to cancel, so we had to cancel it on our end and was given a $100 fee in doing so. When we reached out to the customer service (several times) regarding the situation, they told us it was waived but then received another email weeks later stating we still owe them.

Buyer beware story: Here is what we got renting from VRBO and no help fixing it or getting our money back. When we went in on Saturday, the unit was at 76, there was feces on the side of the toilet and the floors were so dirty that we couldn’t walk without shoes, and broken acrylic fingernails in the carpet. I cleaned what I could, didn’t complain, and gave the unit until the next morning to cool down. It didn’t. We contacted the host who called an A/C repairman. He did nothing so the temperature continued to climb. At this point, we contacted him again and VRBO to let them know the situation. The A/C guy comes back, tells us he has to order a part…It will be out a few days.

Tried contacting host for two hours prior to contacting VRBO. It took 16 hours before I was offered a place to stay after staying the night in my truck with my two children due to lack of response and staff at vrbo lying to me. I was told that the reservation would be 100% refunded and my new reservation would be paid for 110%. Which was a lie. I was offered a 1 night stay at 3 hotels that all had bad reviews 2 star hotels. This whole vacation is completely disrupted due to this situation that vrbo falsely advertised a home that doesn't exist. I spend 3 total hours on the phone which was all for nothing. Never in my life have I ever had to deal with the lack of knowledge for a company's process in a situation like this, I will be filing a formal complaint at every level possible to make sure this never happens to anyone again.

Tried VRBO for first time- NEVER AGAIN!! Overcharged my credit card $200 more than the written quote I was given and now I fight to get my money back - they pass the buck saying you have to call the host and I'm sure the host will say I have to call Vrbo - RIDICULOUS and paid them a $58 processing fee for what I'm doing all the work trying to get my money back!! STAY FAR AWAY FROM THIS COMPANY - IT IS A NIGHTMARE!!!

Avoid this platform as far as possible. Our booking was cancelled at the last min and told you will get refund without any consideration for trouble we have to go through and double the expenses to find alternatives. Totally unreliable! And customer service says we messed up but can't do anything for you!

Tried to use VRBO as a host. Still haven't been paid. Customer service is useless. And they want to slap a penalty fee on me because THEY (not me) double booked my listing. I'll just use Airbnb from now on which is WAY better.

The Vrbo website had defects. We tried to book a vacation house in Colorado for end of July and landed on a reservation unsuccessful page at the last step. The reality was that the reservation was successful and our card was charged. Without knowing that due to the false information we were given, we moved on and ended up with double booking. We contacted them a few times, but they kept pushing us away and blaming us for not understanding the cancellation policy. It has NOTHING to do with the cancellation policy or the property. We understand the policy. The only reason we request refund is due to the glitch on the business website that mis-informed us of unsuccessful booking which further resulted in our double booking. It’s obvious that any good business would stand up to own the responsibility here instead of acting like an outsider. Very disappointed!