Vrbo Reviews

VRBO.com is a scam. We rented a property, when we arrived the bed sheets were wet and smelled like urine and there was a fast food coupon taped above the door frame in one of the rooms that was covering a small hole. Concerned that this was a camera we abruptly packed and left the property. We reached out to the owner and VRBO expressing our concerns and asked for a refund. We were abruptly denied a refund. VRBO service stated that I should have stayed around and investigated further instead of leaving to assure I had plenty of evidence. VRBO had no concerns to assure guest safety and does not protect the consumer.

VRBO allows hosts and third-party management groups to contact guests outside their system. After booking a listing, the host contacted me a month later, demanding an additional $80 cleaning fee. I provided my invoice, which confirmed the cleaning fee was already paid, but the host insisted I pay the cleaning crew directly. When I reached out to VRBO, they assured me I didn’t owe any extra fees but also admitted they couldn’t guarantee the host wouldn’t withhold crucial listing details if I refused to pay. After relaying VRBO’s response to the host, he told me not to worry about it—only to contact me again weeks later, just after my free cancellation window had closed, demanding an additional $50 maintenance fee.

Vrbo is a SCAM!!!! DO NOT BOOK A ROOM. THEY TAKE YOUR MONEY & GIVE YOU THE RUNAROUND. FAKE LISTINGS!!!! This site needs to be taken down immediately. I will sue this company & blast them on all social media platforms including ALL news channels.

If you list your property on VRBO or are considering it - beware! VRBO sent me a renter who used a stolen credit card and destroyed my home! Then, after a chargeback, VRBO took back the rental payment ($11,000), took back the security deposit, and offered little compensation for $15k in damages. When I asked VRBO how they prevent fraud, they said they check that the booking name matches the credit card. COMPLETE LIE! After the tenant left, I received a “Rate your guest” email and the name was totally different. When I called VRBO back, they said “Well, it could be a family member.” So essentially, they don’t do any checks and expose all owners to these dangerous & costly risks. If there is any problem, it falls 100% on the owner. VRBO doesn’t give a damn about you. All they care about is getting their commission. STAY AWAY!

VRBO allowed property owner to steal nearly $2000 when they cancelled our booking unexpectedly and kept the deposit. Property was owned by Haller Coastal Homes in California. Spent nearly 3 hours with VRBO customer service which were not helpful and obviously did not have the ability to issue any sort of compensation for our substantial loss. I would not trust VRBO again as they do not seem to have any ability to support consumers and seem to just be a gateway for fraudulent postings and theft.

I booked few apartments 6 months before my vacations! One of host informed me they double booked it with other guests on via AirBnB! So apartment was occupied, my access been refused and I had to sleep 5 nights in my car cause high season on Canary Island, nothing under 300$ per night was available! VRBO doesn't allow guests to RATE the hosts unless they stayed in the apartment! Wow HOW UNFAIR is that rule???? So I been in the street, although I booked and paid 6 months in advance! And I’m not even permitted to COMMENT on how not reliable those hosts are???? Very bad experience I’m sorry to say.👎🏼👎🏼👎🏼

I have used VRBO to rent vacation properties for probably 20 years but will never use them again. Instead of spending a fortune on tv advertising they should go back to vetting the properties they list. In last 15 years we've rented in Palm Springs. Last year on VRBO site we rented a property that was listed by a company, not an owner, and the company cancelled the rental a month before we were to go! This year we again went to VRBO renting a property for the backyard pool and hot tub, I'm a swimmer; and the interior jacuzzi tub. Our payment however was made to management company Vacasa. What a disappointment.

This is a total rip off. Do not get scammed. I was charged a property that was not available and definitely not the description they gave me. Was never sent the check in information and after driving 3 hours was unable to get into the misrepresented property. They charged me before I even checked in and refused to give me a refund even saying I booked with Expedia and not them. The property contact was not even a real number and the location was a coordinate not an address. I turned VRBO in for fraud to my credit card and had to get a whole new credit card. They are a scam, do not do it.

In no way, shape or form did I advertise my property having a “private pool.” Guests cancelled 2 hours before check in because my listing did not state the pool was not in the back yard. Refunds are not given prior to 7 days of arrival. My description under amenities/ pool features had pool and communal checked off. I am being told they granted the cancellation with full refund due to “misrepresentation.” How can it be misrepresentation when I checked off pool and communal!? They stated that I need to write the pool is a short walk away and not in the back yard. Poor customer service, unprofessional and the company does not even stand by their own policies in place. Shame on you!

We paid a huge amount for a run down place in a neighborhood that was advertised as "up and coming" that was a ghetto. But the worst part was we paid for a damage deposit that was presented as refundable. A month later we had no refund. We emailed them. No response. We called them. Now all of a sudden it's "Oh that isn't refundable" claiming it was actually insurance. WELL THAT ISN'T THE WAY IT WAS PRESENTED TO US! Be very careful with these clowns. They will mislead you and rip you off. NEVER AGAIN WILL WE RENT FROM THEM!

My husband and I made reservations for a place in Mexico Beach for our anniversary but changed our minds and lost our deposit because of VRBO misinformation on contact with the owners. Will never use VRBO again!

I have worked with VRBO, Booking.com, Airbnb, and various other vacation rental sites. By far, VRBO is the rudest, worst in Customer service, and deceptive in the properties they list. My first and only experience with VRBO was a place in Naples, Florida that advertised as a charming beach bungalow. It turns out when I arrived. It was actually a garage poorly converted into a studio with paint and mediocre furniture. The inside pictures of the place looked great, but pictures can do a lot. I was put in a garage in the back of a home, and that Home☀️🏠♥️ wasn’t even a bungalow.

We've had some great experiences with VRBO but were unable to travel to a Vrbo in Canada due to my passport expiring. I notified Vrbo and the host. I didn't ask for a refund but I was promised an opportunity to reschedule however, the host decided she would not honor that. That ends my long loyalty to Vrbo.

I booked a cabin through VRBO for 2 nights. I accidentally booked for 1 night instead of 2. I realized this right off and contacted Vrbo to explain and add another day. The cabin I rented was $90 a night. They said they could add the additional night and it would be an additional $300.50. I asked why so much difference for one night to two nights and they said the pricing dynamics change daily. I understand the price differences for different days of the week but really? You want $90 for one night and $300.50 for one night. I canceled the reservation. I just feel this is a huge scam. I will not be using Vrbo again.

The website leaves much to be desired. They don't offer a way to save a search so you have to enter all of your filters every time you log in. They also don't allow you to delete past trip boards so that clutter remains on your account forever.

Do not book with VRBO.com. We did and it had no heat or hot water in the showers. We contacted the host and the lied about sending maintenance out. Now vrbo won’t do anything about it. The host is in violation of short term rental laws. And vrbo will do nothing about it but waste my time!! Horrible customer service!

They did nothing to deal with worst Apek Rentals in Palm Springs...they did nothing but over charge for heat in pool and hot tub. Getting in was a nightmare. No lockbox as described. The house was for sale. Never advised me of that from beginning. Sheets were archaic old. Called me half way thru for a dog...what dog??? Only time they called f... for more money. VRBO blocked my honest review below...what's wrong with that review?

We booked a property in Florida to visit Disney World many months ago. Since then the U.S. elected a new president who is openly hostile to Canada and threatening to annex or destroy our Country economically. We thought we were dealing with a decent and honorable property owner on VRBO and asked for an extension for our final payment, explaining our concerns and that we would finalize our payment or cancel following the tariff announcements. She agreed and 4 days after our original final payment date we cancelled based on concerns for our country and increased hostility and threats from trump. She has now refused to refund.

The worst company to list with, I have listed my property with them, they got paid Jan 23, 2025 and it is March 7th I haven’t got my payout and they charge a lot of money for fees, I haven’t been calling every day and I get their support team promising to help and nothing happen, they don’t even know what they are talking about, it is very frustrating with them, I will never list with them ever again.

Broken furnace, 24 hours, during -32 snow storm. Broken dryer. Startling noises from above unit. Repeated 5:30 am forced wake-up from very loud noises. Construction noises: No warning nor discount. Hammering. Food grinder broken, 2/3 sinks plugged. Worst: We booked and paid for Jan 1-Mar 1. Was kicked out Feb 28. No refund from owner for lost day. VRBO supports our booking. Arrived late on Jan 1. Passcode provided did not work- sleep in vehicle? Owner did not rectify nor compensate and kept our payment for Mar 1. Horrible! Horrible! Unjust and unfair. Liars and thieves! Left unit much better than found.

I booked a Vrbo and was given an address of ** on August 5, 2024, less than 24 hours before check-in, I received a message from the host with a different address (**). When I questioned the different addresses and different locations, she told me “Maps error”. I asked how can it be a "map error" when I have two different addresses, the host called me directly and was very rude and aggressive on the phone. Even asking me if I thought this was a scam. I hadn't, but then I did.

I attempted to make a booking today and was given a Total price which include a statement "Total Includes Fees, Not Taxes", however when I went to make the booking the total did include a "Service Fee" and a "Host Fee"...The statement of "Total Includes Fees, Not Taxes" is blatantly false.

I recently rented a home that advertised 185' of lake frontage. They stated, "Very few Canyon Lake homes have such a perfect lake access! This fabulous home is located on 2 acres with a paved path to the gentle shoreline at water’s edge that is perfect for swimming and water fun. The easy slope into the crystal clear water is superb for adults and children of all ages." The lake had dropped 26 feet back in 2023 and there is not lakefront. When I contacted VRBO they said there was nothing they could do about it. Since then, I have checked the website, my review is not posted and the false claim of access is still there. With old pictures. I did send VRBO the correct pictures. They have said they are sorry and offered me a $100.00 credit for my next rental through them. But of course, I can't rent through them because they don't monitor the properties they advertise.

VRBO.com is very bias with their host. I wrote an honest review adhering to their policy. Vrbo removed the review and could not tell me what content was against their policy. Vrbo customer service is horrible. I called several times and was always on hold and when they answered they were no help. Unfortunately after using Vrbo prior we will never use again.

Was notified by property owner. My reservation had to be canceled. Because of leaking roof, a week before my trip. I canceled at owners request. I only received 1/2 my $ back. I called CS and spoke with Charlie. After some investigation. Charlie got a full refund for me. Charlie was great and very professional. I will continue to use Vrbo.

VRBO Has over the years continued to be in a downward spiral for customer support of Owners of properties and guest that rent thru their rent portal. Vrbo charges us Owners a fee or 695 per year and a 3% commission rate. They also charge the renters a hefty fee to reserve a property on the platform. Then they are constantly asking us owners to discount our rates while VRBO continues to take on their full fees! I have been renting with Vrbo for over 30 years when it was a small company with great customer support. Now customer support is in a foreign county and lacks any support. Ask for a supervisor and they transfer you to another agent or just hang up on you. I'm disgusted and as a renter. Beware you're getting feed to death!!!!

This company is a ridiculously high scam. I understand why hosts use them, but I will never try to book anything through this company again. We have tried for 6 days to get a simple booking done. Every time we tried to pay, the card rejected. VRBO stated it was on their end. But every day it was the same story. it was elevated to the Advanced Tech Team. Who I never heard from. After a third and final attempt, the down payment doubled and of course the card did not go through. We released the reservation and the host lost out. I am a travel agent and I lost commission on this sale. My client lost the vacation he wished to enjoy with his family. This company needs to step it up or close. They do not help people. Stay away!

Stay away from this company. Our host cancelled on us a month before our trip to San Antonio. They told us that they had sold the property. We had already paid half the deposit. They said we would have to cancel to receive our money back. We cancelled and still haven’t received any money back. We can’t get a hold of the host and VRBO can’t either. We have gotten the run around from Vrbo, we have probably talked with at least ten different people regarding this problem. We have been told we would get our money back and been hung up on after waiting on the line for hours. We have sent two registered letters with no reply. So much for their book with confidence guarantee. The sad thing about this is we are out $1,500 but Vrbo will be out much more because every chance we get we tell our story and I’m sure they will eventually be out that much money and more.

Horrible!!! Will never recommend Vrbo to any of my friends or family!!! Lillian the homeowner at Vero Beach FL, let us book for one night and then changed the booking arrangements saying we had to book both nights. Sat and Sun. We were able to book the Sat night but then Vrbo stated to us that she changed her rental agreements after we booked the one Sat night. After all the calls to her that went to voicemail and after Vrbo said their billing department will look into this we never got another updated Vrbo email. We have called Vrbo and Lillian and it’s mayhem. We will never do this ever again. Still haven’t gotten a full refund. We will use hotels. They have committed fraud both parties and we will contact our bank and Better Business Bureau to try to get this resolved. Please do not use Vrbo!!!! It will be a disaster. Trust me.

Booked a home through VRBO which was pretty easy to do. When I looked at my charge statement and saw they charged me 489.00 to book with them. I contacted their customer service about the fee and they said there was nothing they could do about it. I tried to contact a manager the first time I called and waited 45 minutes on hold just to get disconnected. I called the following day again and talked with an account advisor and she told me the same thing that there was nothing she could do about the charge because it is all computer figured and they can charge you up to 10% of the booking fee, which is what they did to me.

Run, don't walk from VRBO. We had booked a second week in Maui at a VRBO rental. Two days before we were going to the VRBO rental, we find out the host is bogus, don't even know if it was his place. We called VRBO, they canceled our reservation, then we were on our own to find a place to rent in peak season in Maui. After 7 hours on the phone we finally found a non-vrbo place that cost us $423. more than the original vrbo rental. We asked Vrbo to reimburse the difference, they said "no" because we canceled the reservation. That is totally false, the vrbo rep canceled the reservation. This whole situation was a nightmare, vrbo's customer service is horrible.

Booked a property on Vrbo.com and received confirmation. The host then cancelled and is listing the property now for almost double the price. Host doesn’t care and Vrbo.com is not doing anything since the booking is a couple of months later. Quite frustrating.

I am a VRBO host and I've struggled with the platform for years. It's much less customer service focused and organized than AirBnb. For example, on AirBnb as a host I can automatically have the calendar blocked the day before and after a stay when someone books in order to reserve time for cleaning. For VRBO this is a manual process, meaning each time someone books I have to quickly get on and block the days so that someone doesn't book the same day another guest leaves. Though I'm generally quick and available, more than once even a lag of a few hours has caused me to have to ask someone to cancel their reservation, which is bad customer service and causes an inconvenience for both hosts and guests. After suggesting this years ago, VRBO hasn't made that seemingly simple feature available. Even during COVID, when we took extra time to clean between stays, VRBO did not have this as an option.

Do not use VRBO! They say that you can book with confidence but not true. I was scammed by one of their renters and they have been making me jump through hoops to reimburse me back. It has been well over 3 months and still nothing. Their vetting process to allow people to advertise on their website is horrible and pretty much non existent. There is no confidence when you book with this company, stay away! I will never use them again!

Hosts BEWARE! If you have an integration software and you also build a website to take direct bookings, VRBO will STEAL 10% commission from your own direct bookings. It won't matter if you paid a company to integrate the platforms and build your own site, you will still have to pay VRBO 10% of any "offline bookings", aka "off platforms bookings". I'm talking about paying my own money to advertise my own website, yet I will have to pay VRBO 10%. You know, just cause they want to take from my pockets. I am now removing all my listings from VRBO. Disgusting behaviour VRBO, shame on you. For those who don't think this could possibly be true, please call them and ask.

I have had the worst experience with VRBO. After booking a place to stay in Puerta Vallarta, I contacted the host to ask a couple questions. They informed me that the pricing listed was outdated and it would cost me additional money to stay there. I immediately canceled the reservation within minutes of booking. I was well within the timeframe to receive a full refund. It has been 4 weeks, after multiple phone calls to customer service, hours wasted on the phone, and still no refund. I’m being told there is a problem with the system and they are working on it. I’m extremely frustrated and will never use this company again.

I’m writing this review to warn others about a scam listing on VRBO. The listing for Beach Mansion appeared legitimate, but it turned out to be a complete scam. We rented this property for 7 nights, but on day 5, we were kicked out in the middle of the night because the owner was not authorized to rent the property for short-term vacations. The property was located in a private gated community, which, since 2023, has prohibited short-term rentals. The owner was aware of this but still went ahead with the listing. The community seized the property not allowing us or the owner to come through the gates.

After booking with VRBO 16 days before my visit, which was confirmed by the host... the day before my stay I received a message from the host stating VRBO overbooked. I received my refund from the HOST upon our return, but VRBO said this was not their fault... repeatedly and the original host failed to help me and kept saying it was not their fault and speaking with a supervisor would not help with the situation. After being on the line with the Supervisor "Tricia" she attempted to find me a place to stay but was unable to for 2 HOURS... I was on the phone... Supervisor agreed to comp my stay but was having technical issues with their one key cash.. She told me several times that I could book a room myself somewhere else and they would refund... I told her I booked the room somewhere else since I was tired of being on the line and was very frustrated...

BUYER BEWARE-ILLEGAL BAIT AND SWITCH…. Just paid an advertised Total price after taxes and fees of $409.68 via VRBO/Vacasa (property management company). I received receipt/confirmation for $409.68. I noticed after checking my credit card statement VRBO charged an additional $55 and another charge of $1 without my knowledge. Please don’t advertise total price and then, after, without my knowledge, use my credit card to charge an additional $56-. Shame on you!

VRBO, it's time for some honest feedback. I don’t typically write reviews like this, but this situation demands a response. This is not merely a case of high pricing—it's outright exploitation, and VRBO is letting it happen. As a resident of this community with extensive knowledge of the local market, I find the current listings appalling. We own property on the water, and I would never even consider charging the outrageous prices I’m seeing here. I’m not alone in this belief. I live among developers who have built some of the most luxurious communities in the country—homes worth $50 million, not just the typical “million-dollar” properties. These professionals understand real estate and would never resort to such blatant price-gouging. No fair-minded person would.

Theft. They admit having my deposit. Admit it being owed to me. Will not provide any assistance in finding out where it is. Customer service is barely understandable and every time I’ve escalated it, supervisors are not understandable. Multiple questions asked without them providing any answers. Then told the same thing, we will email you and you can respond there. If they do this time, it will be the fifth time. I asked to speak to somebody in person and they said that when I get that email, I can email back asking for that. Which I’ve also done four times without a phone call. If you ever have any issues, don’t hold out any hope of getting any help from VRBO.

My Valentine's weekend was ruined thank you to VRBO. We rented a cabin in the mountains, hoping it would be our winter wonderland. Three night before the host cancels our reservation due to snow. A cabin in the woods, in the mountain, in New York, is cancelled because of snow???? As it is a long weekend, we were left empty handed as properties in our price range are not available. And to the host, who was extremely unethical, we can't even leave a review. VRBO never more, unreliable.

I wouldn't use them again, you have virtually no ability to contact them with any issues. They are unresponsive and unhelpful. I had a situation where I booked a trip and could not contact the host after multiple attempts through calls, messages, and emails. VRBO did virtually nothing to resolve the situation. The is no customer service support other than a useless bot. Avoid if at all possible.

VRBO offers no support or refund when you are stranded in a foreign country with nowhere to stay. I checked into a room with animal hair, pubic hair, dog hair and sticky floors and obviously a bad smell, no working water and poor wifi. I had to leave and find my own accommodation, all VRBO will do after taking your money is tell you to deal with the host. In my case the host wasn't even in the country.

Terrible communication. After I received and instant booking, I responded via the VRBO portal to the guest stating that I needed to cancel. The communication was affirmed on both ends. Their system didn't permit me to cancel via the calendar. VRBO. The client is needing a refund.

The worst. We had a homeowner contact us directly a week before our annual family ski trip that we booked in July. Juston ** was asking for more money because he had made some renovations. We told him no, contacted VRBO and sent them his texts. They did nothing. Absolutely nothing. Spoke to multiple agents, only to find out none of them communicate. So every time we’d call to follow up it was starting over. Have not received anything. Avoid VRBO.

If no star was an option I would give VRBO. Worse website ever. Nothing works right on the website, I tried to use it before as a homeowner and as a customer and is awful either way. I put my house for rent in 2024. Few months later try to delete my account cause I never was able to get the site to work probably so I attempted to delete my account many times but couldn’t cause their website is terrible and they don’t let you to delete the account that you made. So I had to call the support team many times and emailed them to delete. They emailed back say need it in writing to confirm the dedication so I replied with that request. I never check after that to make sure they did their job and cause I couldn’t even log in.

VRBO’s Customer Service is Non-existent! After months of attempting to resolve a basic issue, I’ve learned firsthand that Vrbo’s Host support is broken beyond repair. What used to be poor service is now completely absent. Endless delays, generic responses, and no real solutions have made it clear: Vrbo prioritizes neither Hosts nor Guests. Just check the Better Business Bureau or countless online forums filled with frustrated users. I’ve been left with no choice but to secure external solutions for my properties because Vrbo has failed at every step. Serious operational disruptions, zero accountability, and a refusal to offer real assistance define my experience. If you’re considering Vrbo as a Host or Guest—beware. Extremely Dissatisfied Host

We rented based on reviews and when we arrived the smell was so strong upon opening the door it was unbearable that we started coughing and the kids couldn't breathe, Toxic smell of pure cigarettes and whatever else was in the air and sofa, tried to contact owner all night but she waited till I called VRBO to res place is nonsmoking and pet free but if you were there and smelled what we had to inhale for one night and saw the conditions of the sofa and apartment you will agree with me 100%. We all felt the same, I'm still sick from inhaling the toxin in the air in that place.

Booked a property on Vrbo.com, spoke with the host, within hours they called me and told me they double booked the place. They said I would have to cancel my booking. I canceled it but they still took the $3,000 out of my account. Attempted to contact Vrbo but it was moot. The chat AI is pointless and no help.

The condo I stayed in at Dolphin Run Va beach was disgusting and filled with black mold. I emailed the owner and sent pictures who promised a full refund in writing. Now, 5 months later I'm still not fully refunded. I've gone through the owner, through VRBO, and through my bank. My bank was able to get a partial refund. Now vrbo has deleted my review from the owners listing. Crooked company. Will NEVER use them again. Tried to add photos of the place but they won't upload.

VRBO host cancelled our reservation 2 days prior to our trip! Never emailed. Glad we checked itinerary and seen they cancelled. Called vrbo. Was not helpful at all. Said refund in 5-7 days! Total crap. You took our money same day we booked return same day you cancelled on us. Like people have $500 laying around for people to hold onto for nothing. Will never use vrbo again. So now this morning it is gonna be another 5-7 days???? Well where is my interest fees late fee on return and inconvenience fee? Seriously this is been a total joke!

I have had a terrible experience with VRBO, that people should be award of. The details are below, but the bottom line is that VRBO has partners (referred to as its "VRBO family"), that have listings on the VRBO platform but that seemingly operate separate from VRBO. If you have a problem with one of those bookings, which I had for a listing in Paris, you are basically on your own and have to deal with the respective host directly.

I have had so many issues with VRBO! As of now I will no longer use your services. I will make it my mission to make sure others are aware of your inept ability to serve your customers! Issues: In November we rented a two bedroom condo in Atlanta. When we arrived we were put on a loft with a bedroom in the kitchen, no wall and no second bathroom. Also it No Dish towels. 2 towels? 1 wash cloth. Shampoo and body wash ran out. Hot water only lukewarm warm. Painting on floor? Stained carpet. Broken coat rack. Closet doors don’t close. Halls smell of marijuana and cigarettes.

We've been host on VRBO for the last 5 years with 10 listings. They are the absolute worst vacation rental platform we've dealt with. All our cabins have maintained 4.9-5 star reviews in the the last 5 years. We are exceptional host with exceptional reviews!. Though we do receive multiple bookings through VRBO, (many of which are scams) VRBO has never provided us with any good customer service. We've always felt VRBO is a liability for our business and cabins, as they always find a way to not support their host. My opinion, if you're getting into short term rentals, stay away from VRBO. You will save yourself headaches, frustration and money. Stick with Airbnb, Google Vacation Rentals, Glamping Hub, Hipcamp and direct bookings. My two cents. Hope this review helps someone avoid this terrible company.

I recently stayed in Carolina beach at Jamie Wheeler’s vacation rental. We had a wonderful time. We got a 5 star review and the a month later, I got a bill for a stained white pillow case and was charged almost 100.00. This is so petty and I am so disappointed. I will never go back nor recommend any properties they own as I find this to be ridiculous!!!

Horrible experience with VRBO!! They don’t care if your home is disgusting and won’t give you a refund no matter what you say. Do yourself a favor and stay far away from this company!!! I wish I had knows this before!

Nightmare of short term rentals, don't use any host, as they don't care what happens to your property. The guests like animals destroyed my property, and VRBO shook of their hands saying they can't do anything, unless the guest had bought insurance.

There are roaches in my room. The heater keeps popping the breaker and it's winter. I called the VRBO. They wanted pictures of the roaches. I took pictures. There were some in the bed. They said it wasn't infestation and I couldn't leave and get the other two nice money back. So I left anyway after spending an hour and a half and pulling out the oven and taking pictures of bugs while you're with my 3-year-old.

My Awful Experience with VRBO: A Cautionary Tale. I’ve always believed in giving businesses a fair chance, but after not one, but two terrible experiences with VRBO, I feel obligated to share my story and warn others about their practices. I will never do business with this company again. The first incident happened on January 3rd. I booked a house through VRBO that was advertised as a dream vacation rental with a hot tub, BBQ, and screened porch. It seemed perfect—on paper. But when I arrived, I quickly realized all of those amenities were not on my side of the house at all. The property was set up like a duplex, and the owners lived next door.

I rented an apartment in Scottsdale, Arizona for the week of Christmas, Dec. 22-28. 2024. When I arrived there was a pungent animal smell. There was a used condom in the couch. The floor and furniture had visible hair and dirt. There were piles of leaves on the patio. The bathroom floor flooded after use of the shower. There was roof construction going on all day. I contacted both the owner and Vrbo. Vrbo customer service told me they could offer no assistance and for me to talk to the owner. Vrbo offered no refund though the owner said he would refund 50%. Vrbo gave me a credit to use on another rental--as if I would ever stay in another Vrbo rental. The owner did not refund 50% as he said he would. There is virtually no recourse if you rent an uninhabitable room/house/apartment so once you pay, you will not see your money again, no matter what the state of the rental.

We booked a house in San Antonio. It was advertised as being in an area it wasn't which we would've been okay with had that been the only issue. The house looked homemade inside as "repairs" and "updates" were clearly not done by anyone who knows what they're doing. There was hair all over the floor, and a large puddle of water in the kitchen. The cord to the stove's homemade light set up consisted of 2 different cords wire nutted together and there was mold on the outlet. The front door didn't shut tightly and there was evidence of rodents in the house, asking with gum stuck to the AC unit which was loosely mounted through the wall with no trim and air free flowing from outside.

From the supervisors down to just a regular call center tech, they have no compassion, concern, or anything else for that matter. They talk down to their homeowners and do not wish to solve any issues. I’ve had nothing but issues since I listed both of my properties with this company. I don’t know how they’ve been getting away with this treatment. Stay clear from this company, you will not get paid. Plus, it does no good to call the call center for a resolution. Lost customer for life and more to follow after advertising on TikTok and More

If I could give zero stars I would. First, I will speak as a host, then as someone who as a travel RN has pursued VRBO for potential rentals, but has not and will never book. As an owner who luckily has this far has thankfully had 99% of my guests book on AirBnb. Airbnb is easy to navigate, control rates, block nights, etc. VRBO could not be any further from that. This difficulty may have been tolerable until this month when it has cost me money. For my particular property, this is peak season. My place is already reasonably priced and I do not give discounts at this time of the year nor do I need to. I did not have auto book on for VRBO and expressly went on The site in the fall to ensure there were no weekly or monthly discounts.

Terrible experience. We got to our rental property at the checkout time. I had not received any responses to my request for the check-in information. I contacted VRBO who tried to get in touch with the host, the host did not respond to VRBO either. VRBO at that point did a good job of customer service offering me a hotel for the night paid for by VRBO. Kudos to them for that. However when I went to go and write a review of The Host the system would not allow me to do that because I hadn't actually stayed in the property. According to their guidelines you cannot write a review unless you stay in the property. So I was not allowed to post a review of the host indicating how terrible that experience was not having a place to stay when my reservation had been accepted. This whole thing made VRBO a terrible system to deal with.

We had an unpleasant experience with two of Vrbo hosts. One declined our booking without any explanation, and when we inquired, we were informed they reserved the condo at another platform; days after, their condo was still advertising on Vrbo as available!!!!!! We attempted another host only to have even worse experience - this time, host advertised by Vrbo canceled the first day of our reservation and proceeded to charge us for the two remained days without ever communicating with us.

This experience was nothing short of a nightmare. The company completely failed to protect us as customers and ignored serious safety concerns. We rented a cabin through VRBO, and upon arriving at night, discovered that:

I would like to warn Vrbo users about your reservations, even though they are fully paid, are not guaranteed. After hours of browsing places and finally booked a place and soon after the booking I have to pay the initial payment even before the property owner accepts my reservation. After 24 hours of waiting, the owner did not respond and my booking was disappeared. I called Vrbo customer service to cancel the booking and for the refund. They told my money was handled by a different company and contact them to resolve my issue. Not recommend to anyone and please stay away from Vrbo. It’s not safe also nobody knows your booking is honored or legit.

Imagine you've spent hours scouring the various listings to find the perfect vacation home for your upcoming epic group trip with family. You've looked at every detail, so many properties, but you found just the right one. You click the button. You make the reservation. The payment is made. The owner accepts the booking. Life is good. All you have to do now is book your experiences/excursions. Good times ahead! Until....the host/property owner decides to cancel your booking without warning somewhere between the day you booked it and the day you are supposed to check-in. That sinking feeling you get when you see the email in your inbox that there has been a VRBO refund. What?! Did I accidentally cancel it somehow? This can't be true.

I would like to warn potential users of Vrbo that reservations, even though they are fully paid, are not guaranteed. Ten days after I received my booking and paid for my reservation, the owner canceled on me, giving a terrible excuse that the price was incorrect (€682 for 4 nights was what they charged me). So apparently VRBO owners can change prices at will, after collecting their payment, leaving their paying customers out in the cold with no place to stay. It’s not safe not knowing if your booking is honored or legitimate. Documentation is attached. I called customer service and they said they can refund what I paid but not the foreign transaction fee. Then they encouraged me to book another property from them. I chose to use a legitimate booking service instead.

Don’t trust this company. They robbed me of over 16 hundred dollars. When I tried to book a place they told me that the dates I booked were unavailable and to look elsewhere for another booking. After I booked another reservation this site charged me for the booking wasn’t available. I was stuck paying for a reservation they told me wasn’t available. Avoid this site, or you’ll get double billed also. They're deceiving and crooks.

DO NOT USE VRBO. I WANT TO LEAVE ZERO STARS but I can't ;(. I have tried to review this experience on VRBOs site and on the property that I rented but I was limited to what I could say and no pictures as evidence of my claims. VRBO has given us the run around and just quotes their cancelation policy, we are lost and out of pocket $5700. Please read our experience and it might save you. My husband and two friends rented what was advertised as a beautiful Cliffhouse Big Island in Ookala, Hawaii. When we arrived we found cockroaches and rodent droppings all over the house. And a filthy house with stains on furniture, walls, windows and Cobbwebs everywhere. As well as bugs in the fridge and mold in the showers. The photos that were advertised for this home were nothing like the rundown dirty home we arrived at.

We used VRBO for the first and only time. We were booking a stay and the site said we will not be charged at this time. So we booked. It immediately charged my card. That was fine because we were going and the site said full refund if cancellation by January 15th. Photos included below showing prior to 15th full refund. Other bottom right corner will not be charged yet. The very next day we had an emergency come up and had to cancel. Vrbo said we only get half back. Contacted them directly only to be told it was up to the property management, it was their guidelines? Then why say on YOUR site something different and do something different I asked? They just kept telling me they couldn’t help. Just contact the property management so do not believe what Vrbo says on their site. They use false information to get you to book. Be safe and use Booking.com

I would highly recommend NOT using this site or company. I recently booked a place for 11 days. Due to some health concerns, we are having to cancel the trip. What a hassle!!! You literally cannot either cancel the trip or contact customer service from their website. They want you to download the app and do it from there. I do NOT need yet one more useless app on my iPad so I refused to do that. I had to go through a rigamarole to contact customer service directly and it took almost half an hour on the phone to do the cancellation. I will NEVER use VRBO again. What a crap company.

We had two bookings - neither went ahead. Terrible service. Ended up in worse properties. Fake listings. Terrible customer service. We had two bookings. 1 the host never received it and told us on the way to the airport. Despite 2 hours on hold at the airport, no help from VRBO. Ended up in worse accommodation, worse location and paid more. Got a refund for the difference but ended up paying what we were supposed to pay for a much better property. Second booking. No response from host. VRBO said we had to turn up to property and check it. Couldnt go ahead - traveling with pregnant wife, 4 yr old son, elderly parents. Same thing, rental didnt go ahead and had to book somewhere else that wasn't as good and only got difference refunded. Just avoid. So many of the listings are fake, and you're trapped when you've booked and they make you book with 'them or their partner' where selection is terrible. It's a scam.

Rented a condo in Kihei represented as beautiful, 180 degree view, wonderful restaurant opening 2024 in building, clean, a place you would never want to leave. It was disgusting. We had booked 10 days and stayed 30 minutes. Coldwell Banker Vacation Properties was no assistance. VRBO is no better after 8 calls now. Grossly misrepresented, filthy windows you couldn’t see out of, no privacy on the master bedroom, 90 degree view which you couldn’t see at all through the caked on window filth, dirty elevator, the list goes on. We left immediately and booked in at the Fairmont and are prepared to go to court to get our 8000.00 back. Will NEVER USE OR RECOMMEND VRBO OR CB VACATION RENTALS. We are seasoned travelers and about 150 days per year explore the globe. This was an unprecedented and horrific start to our Holiday. Inexcusable. Shame on VRBO and thankfully there are plenty of competing services.

D'esire Condominium, Constitucion Ave, Puerto Vallarta, Mexico. 1. Water pipe noise in bedroom from pool directly above PH 04 all night the first night. Took management 24 hours to stop it temporarily. Noise kept coming back, and when they got around to it, they would stop the noise. Management admitted that's a problem with PH 04 -- after they got our money and after we'd complained for three days. 2. Water leaks visible in ceiling and walls. 3. Bedroom windows face the hall which has a motion sensor light so whenever anyone walks down the hall the bedroom gets the light - even with the shades down. 4. Third day there was no hot water. Surprisingly it was fixed in an hour with new flashlight batteries. 5. Management tries to ignore the issues by not responding to complaints. One phone number is disconnected. Another phone goes to voice mail.

Shame on VRBO. They allow third party rental companies to rent through their app. Then the third party will try and switch you to a different property due to a scheduling error and VRBO knows and allows this. Be wary when booking with VRBO.

VRBO allows hosts that scam travellers. I have had two bad experiences in 2 months and when I contact customer service all they do is provide generic answers and not willing to help. The first host cancelled on us and then blocked his place for a few weeks as booked and removed the ability to put a review. The last host cancelled 2 days before our booking for New Year’s Eve. Made up some excuse and it’s been over a week and he has disappeared and not returning our money. He has blocked reviews and vrbo won’t do a thing to help. I will never use this site ever again. Safest to go with airbnB.

Terrible experience with VRBO: Cleaning started at 2:51 PM till 4:00 pm, heating only worked downstairs, unhelpful customer service, no compensation for issues. Overpriced and unprofessional, avoid VRBO.

VRBO has horrible dishonest staff and customer service. Their properties are not even close to what the description full of bugs and not safe at all. Spy cameras. Two of their customer service representatives even promised me a refund that has not happened. First and last rental using this company.

I had a very poor experience with a property I booked through VRBO.com. I submitted a very honest review noting the problems and gave my experience a 4/10. The property owner didn't like that so she continues to send me very childish, sarcastic text message. I contacted VRBO customer service to see if they would be able to arrange at least a partial refund. I had to submit photos and written experience 4 times because they couldn't seem to keep it all in one place. In the end they did nothing so that's what I'll do with them from now on. I will not EVER book through VRBO again. Reservation Number: **

It has been a complete nightmare to tru to get a refund for a hotel reservation that I needed to cancel in Los Angeles, California. Specifically I am talking about the The Haas, Trademark Collection by Wyndham Hotel in Los Angeles. NEVER STAY THERE. I was traveling alone and booked a hotel for five nights in downtown Los Angeles. When I arrived there were homeless, drugged and unconscious people on the sidewalk in front of the front door of the hotel. In order to press the hotel doorbell, I needed to walk over an (unconscious?) male body that was laying across the front door of the hotel. So obviously I could not stay at this hotel for the remaining stay. Where would I walk to get dinner?

Vrbo.com works through different parties. They are cheaters and very dishonest people a businesses. When I tried reaching Vrbo, there’s no number and you can only reach some Airbnb company that seemed to be in another country. DON’T book with Vrbo!

We are pretty new in Vrbo, we had some cancelations, almost 15 days before the date, and of course, Vrbo doesn't do penalties to those persons. But, Vrbo DO PENALTIES TO US!! We had a problem in our property, damage in the master bathroom roof, a guest from AIRBNB told us about that. Obviously, we was trying to find a solution, when we receive an automatic booking, we cancel that petition, practically immediately, the window that was pop-up at the moment of select the reason of the cancelation, was ONLY "YOU WOULD HAVE A FEE DEPENDING OF THE REASON OF YOU CANCELATION". We select "damage in the property". There not was any amount showing up about the fee (penalty to us). Of course, we didn't know if would have a sanction or not... That issue was on Nov 1st 2024.

Cancelling my subscription after more than 10 years of hosting. VRBO charged me a fee $400 for allowing a customer to cancel. Customer called into VRBO and initiated wanting to cancel on check in day. I gladly allowed the cancellation when the agent called me. Months later, I noticed a fee had been assessed. I called more than several times and was told it would be handled each time. It never was. They locked my account up. I’m cancelling today and they can keep their customers. I have multiple properties and do not need VRBO or their bad service staff half way around the globe.

If I could rate 0 I would. We booked a property 6 months in advance. The night before we were supposed to leave, after I reached out concerned about not having received our check in information, the owners called us to tell us that their property was under construction and VRBO should have removed their property and advised us. The owners tried to help find us another option, and VRBO told us they would immediately help us rebook and honor our previous rate.

I showed up at my reserved home in Keystone at check-in time and there was a three page letter on the door and people living in the home. I called VRBO customer service immediately and reported the scam. I submitted pictures and the agent said someone would call me to reschedule. I have not heard from anyone at VRBO twelve hours later and the property is still listed to rent. This is unacceptable! What a scam from VRBO!

I had the worst possible experience with this company. I booked a 4 bedroom home in Redwood City for my family to pay tribute to my late son at his memorial stone, on the first anniversary of his death. I had also paid in full on booking. The afternoon before the reservation, they called to say the booking was cancelled and they would refund the money. They said they would pay the difference if we found somewhere else. We were leaving early the next morning, and had no time. Talking to others, it would appear this is common practice. Maybe they double book, just in case. I will never use them or Expedia, part of the same company, ever again.

I have been an property owner and a guest through VRBO. They are terrible. Their customer service is a joke. They do not have people qualified to answer questions and address your concerns. I have multiple listings as an owner and every time I have had an issue they have been completely incompetent and unable to address my concerns. My most recent issue is that we had to cancel a reservation of a guest due to a water pipe bursting and the house needing major repairs. They would not let me cancel the reservation. I had to contact the guest to cancel the reservation and that worked. They then proceeded to suspend my listing.

I booked with VRBO on the 24 of the month. It says they don’t collect the money until after you get there but 1 day after they took the money and something happened with our travel so I tried to cancel 3 days later and they don’t do refunds so even though they won't supposed to take the money until we get there they took it early and didn’t refund us…!!!! Terrible business😒

Nightmare vacation! We flew to the capital city and then drove 3.5 hours to the lake house only to find that another family was cooking and swimming etc.- the house had been DOUBLE BOOKED! It was a holiday weekend and VRBO could not find us another place- not a similar accommodation but NOTHIG AT ALL! We were 8 in total and it was in a smaller resort style upscale area with no inventory available. We had hired a chef for the weekend and bought all of the meat for grilling and other groceries for 8 people for the entire stay- such a waste. We ended up having to go around in person and beg for a room because nothing showed available online- it was getting dark and we couldn't drive back to the capital city as it wasn't safe and we didn't have a driver.

Every year my husband and I plan our annual trip to visit Raleigh in April. Because we have been doing this for several years, we know and understand that the rentals go fast if you do not book early. This year, we decided to plan ahead and started looking for a place to stay earlier because we thought this might be our last time and we wanted to make it extra special. When we came across Valerie Schwartz's "Professional 2bd Condo Near Downtown Raleigh" we thought it was perfect. It was right on the edge of our budget but it was exactly what we were looking for as far as location and comfort. We were so excited. That was on November 7th. We did not worry about it because we paid in full and received a confirmation.

Do not use them. We were Premiere Hosts for a very long time and preferred their genuine customer service over the other guys for many years. Once they were purchased by Expedia they were horrible to deal with and what others say is factually accurate. As a host they blocked our site as a result of their error and cost us thousands of dollars in lost bookings. It took weeks to solve an issue that should have been instantaneous and we repeatedly had to send them the same documentation. It’s sad and unfortunate what has become of this company which once had the best customer service for both owners and sellers.

I am unable to cancel my reservation on either platform, even though I made the booking through Expedia. Expedia keeps redirecting me to Vrbo, and Vrbo sends me back to Expedia—neither is able to resolve the issue. Neither systems will allow me to cancel online. This platform is a complete mess. I strongly advise against booking anything other than hotels on Expedia, and I would never consider hosting or renting a property through Vrbo. What an incredibly disorganized experience.

Two out of two of my hosts canceled on me within the same week. One because they had a concern they weren’t sure would be fixed by the time we came. Okay, no worries. It happens. The other (A brand new host) says they don’t understand why it was set up and tried to cancel their listing. Each asked me to cancel thankfully prior to the refund (by days) but I’m wondering if there’s scammers setting up false establishments to gain money. Finally I called Vrbo direct and waited online 6-8 minutes before they hung up the line. This was a horrible first experience trying to make the change over from Airbnb.

If you are a Host then don't even waste your time with VRBO. I get 96% of my rentals from the other guys. I actually cancelled using their site because it was a pain to always have to go to them and block off dates for bookings I got from other site. Then has a renter that said he's heard from people that say it's 50/50. I find that really hard to believe but ok. So I turned it back on. Then took a good sized booking from VRBO and was like cool. But I spaced my wife's birthday. VRBO said that's unacceptable and wants to charge me $350 cancellation fee. I'm sorry but no. I had contacted the renter and totally apologized for my mistake, and I was also bummed about losing the booking (2k+). I was upset about that but then get informed I'll be charged a $350 fee because I cancelled the booking. Tried calling VRBO and sorry Craig. OK, delete my account, which I had done prior just because poor results compared to other guys.

This site is way worse than Airbnb in every way. Might be the single worst customer service, possible even worse than Xfinity. I called multiple times and heard multiple different so-called resolutions for my issue. It was shockingly bad.

DO NOT USE VRBO! VRBO is a dishonest company that supports dishonest hostS. I booked a reservation that had a 50% non refundable deposit. Only after I booked the reservation did the host tell me that I had to also pay for utilities. Vrbo has even admitted that the utilities were not included in the original description. I immediately canceled the reservation in writing and requested a full refund based on this lack of information. I never checked into the property. Vrbo is trying to charge me not just the 50%, but for the entire cost of the stay. I have called and written Vrbo several times. They keep telling me they will have to call the host, and get back to me. The host never responds. Vrbo never gets back to me. It seems I will have to sue Vrbo in civil court, DO NOt USE VRBO. Date of experience: November 08, 2024

I booked on VRBO for a girl's getaway 10 days in advance. The next day the friend we were celebrating got into an accident and we had to cancel the trip, but since the policy was 7 days prior, it should not have been an issue. I tried for 48 hours to cancel, but the status was pending so I could not do anything. Then 7 days prior, it was accepted and charged $950. I reached out to the owner, who was very nice and said they needed to speak with a vrbo admin, this took over a week. Then I was granted a refund of half the room night ($250), not the $350 cleaning fee or any service charges. Obviously no one cleaned, as we did not stay. My frustration was the 48 hours, I would have cancelled on time, but did not have the option.

We have used VRBO for at least 20 years without incident…until today. We booked a cabin in TN very last minute. After booking, the property owner made very unusual requirements that were not divulged in the property listing. She sent her own contract, with ridiculous additional charges and rules. We refused to sign the contract and requested cancellation, citing the lack of disclosure of these rules at time of booking. She refuses. VRBO has also refused. Even though she is adding things to the original VRBO agreement, VRBO backed the homeowner instead of the customer. I highly recommend not using VRBO and booking direct instead. They do NOTHING to assist the consumer, so you pay them fees for absolutely nothing.

DO NOT USE VRBO!! We had a nice cabin rented for Christmas, and I just got an email today telling me that the host sold it. He started escrow on Nov. 7th, and waited until now (Dec. 4) to tell us. I can't believe VRBO allows people to rent places that are also up for sale. This has ruined our Christmas, as we can't find anything affordable this late.

Terrible customer service. We stayed at a big house with 4 rooms for a weekend concert. We were in and out of the house multiple times and everything worked great. Then when we got home from the concert, the keypad had some sort of malfunction and would not work even though we put in the proper code number. We got home around 1:30 am and were standing outside the house in the cold. We tried calling the homeowner, contact over 25 times with no answer and every time we called a VRBO agent they constantly put us on hold for so long that the line would die and we would have to call and restart the whole process.

We have had our Properties listed with VRBO for 20 plus years and their Support gets worse every year. I would have switched to another platform a long time ago, except for the fact that we have 100’s of 5 star reviews. After too many issues to list…I am done, and I will not be renewing any of our listings. Terrible job!

We stayed at a property hosted by Jeremy and Timeria **. Timeria promised a 50% refund because twenty of us came from 5 states and we couldn’t find a place to accommodate us all on last minute notice. But after I checked out she told me to call the host and he refused to refund us! This property was unsafe and dirty! Not at all what the property was advertised as! The bowling alley never worked. The electrical is messed up with lights sometimes working and other times not working! The kitchen is busted up and had 1 fork and 1 spoon along with dirty cabinets. The raining in the rooftop was broken leaving just a two foot ball between the person and the ground and glass was never cleaned up. There was trash everywhere. The pool was green and just an eye sore. The overall property is run down and not kept up for a VRBO!

This page is a Scam, we tried to make a reservation so many times, with points they gave us, for the time we rented a house in another country happen that the host told us he did not put his house on VRBO, so we end up paying to stay in hotel, and now we are trying to use our rewards they gave us, but not a chance, instead they are making charge in our credit, card, Never again. Please do not use this Site. It is Scam. They are just trying to take your information, somehow.

I rented a property for my daughter’s 18th birthday. When I got to the property at checkin someone was living there. He said he’d been living there for 3 months. When I contacted the “host” he responded back saying he lives there. He’s been scamming people out their money on the VRBO. I contacted customer service and they did NOTHING TO HELP AT ALL. Thankfully the credit card company issued a refund. I’ll never book through vrbo again. And FREDRICKO ** on vrbo is a SCAMMER!!!!

Had a rental that was listed for $46/night. VRBO added so many random fees to push it up to 177$ for a single night. If you want to be charged a ton of extra fees, I highly recommend this company for your booking experience!

The only reason I’m not giving them 0 stars is because they don’t offer it. I have been waiting over a month to get onboarded from one appears to be a simple fix (the last line right before it goes live is grayed out with no mistakes and everything filled in). NO ONE from customer service can help and there is no management to complain to.

Buyer beware. I booked a VRBO home called Sky Sunset Stay. The property id # 3535696. When on the site there is a Book Now button and under that it states "You will not be charged yet". However here is issue #1, I was charged on my credit card the full amount immediately. I did not want to pay in full upfront (and I have booked several properties on this site where I could pay half up front and half 1 month before my arrival date). Something with this property and the property managers seemed fishy so I cancelled the reservation within 4 hours of the booking.

Rent with VRBO but holy if you need help kiss any chance of getting proper assistance goodbye. There are no reps in the USA, they are all remote and have no clue what they are doing. I do not mind giving people jobs but outsource jobs to underqualified people????

Stayed in a tiny house north of Williams, Arizona. Place had a leaky compost toilet which decided to start leaking in the middle of the night. I reported it to VRBO. Twelve days later and no response. I reported to Expedia who is now the parent company and no response. You get people on the phone who make promises but do nothing. Great business model!

They do business on currency exchange tricks. You order het stay with price in US $ then they charge your credit card with Canadian $ but conversion give amount the same as you saw placing reservation. Trick is in fact that they cancel reservation and do conversion from Canadian $ to US $. You get less money back. They earn money on Forex but using your money. Cheaters.

On February 17, 2024, I made a reservation for a Cabin, VRBO reservation ID: **, for a stay from 11/24/2024 through 12/01/2024. At the time that I made this reservation, the Cabin showed available for those dates and payment in full was submitted via Affirm. On Friday 11/01/2024, almost 9 months later, and 3 weeks before our scheduled vacation and stay at this property, we received an email from the owner of the Cabin, a Kosma **, via VRBO messages, stating that he had canceled my reservation due to him double-booking the property.

We had a family vacation planned for two months with our rental booked and paid for. With a month to go the rental property decides they want to more than double the initial price and if we don't pay they will cancel the rental. We call VRBO and they stand by the property owner saying that this style of bait and switch is within their practices and allowable under their policies. We will now have to cancel our entire vacation and lose money for vehicle rentals and everything because of these shady practices. Highly don't recommend using this company and we personally will never use them again.

We've used VRBO several times but each rental seems to get worse. They clearly are not doing any property quality checks. Our recent property was not usable. They refuse to give a refund EVEN with the HOST agreement to the refund because of property issues (i.e working toilets, flooding A/C unit and no door locks).

VRBO worst company ever for rental listings. Worst customer services! They will not help you with any problems you have had with rentals that you rent thru them. We stayed in a property listed on VRBO and this place was a completely disgusting unsanitary property. The house wasn't cleaned before we arrived. We showed up and called the owner of the property telling him it was left disgusting and unsanitary. He responded he was sorry but then he didn't get cleaners out there until the 3 day we were there. So we had to buy cleaning supplies the first day to do all the cleaning ourselves. We had $400 in out of pocket cleaning products including Shop-Vac and mops and paper towels and disinfected wipes.

The worst customer service possible. They fail in all categories possible and don’t even know their own policies. As an owner they take no care for us and nearly nonresponsive. They provide no customer support.

I have never dealt with worse customer service in my entire life. They bait and switched me on the rental I was supposed to get, told me they would reimburse me, undershot the reimbursement and no one is answering to it. I cannot talk to a single human being, I haven't passed around to 5 or 6 people who all act like they are going to help me and then just pass me on to someone else who is just as incompetent and ignorant.

Host is Unreliable and Unresponsive - Avoid Booking at 429 S 72nd St, Springfield, OR 97478!” I booked this property months in advance through VRBO (Reservation ID: **) for a stay at 429 S 72nd St, Springfield, OR 97478, and thought everything was set after receiving a confirmation email and paying the full amount. However, on the day of check-in, I never received any access instructions. When I reached out to the host, they claimed they had no knowledge of the booking, even though VRBO had confirmed my reservation and taken my payment.

Worst customer service you will ever deal with. Will pass you from one rep to the other and you will never get anywhere. Complete waste of time. Each one will tell you something different none of which is accurate. Will never use VRBO again. Good luck…

We reserved a flat listed as available on VRBO: it was not. We could not get in touch with the landlord, VRBO could not refund our money until the landlord was reached. As our trip was the next day, VRBO offered self-rebooking, which supposedly compensates you up to 150% of the price of your rebooked rental. They emailed us the details and it said you had to rebook on their site (which we were at this point hesitant to do) or through several aggregators including Hotels.com. Since we had familiarity with Booking.com we asked "on a recorded line" whether we could use it; we were assured that yes, since the companies are sister companies, it was fine.

It was a bait-and-switch experience and not worth the final price. VRBO has excellent customer service people, but the platform is a letdown. The price you are enticed with is NOT the price you will pay to book the place. So instead of paying $112 a night, you will pay $339 a night which is way more than a hotel. Also there is no guarantee that you will get what you pay for.

I became a host on VRBO a month ago. They hold onto your proceeds from the first booking if that person booked within 30 days of you hosting them. Ok, but I had a second book weeks later, and while it says on their website I could expect to be paid one business day after the guest checks in, it is now 5 days later and I have not gotten paid. I spoke with two supervisors, one who stated "a risk assessment took 30 days to be completed"--as a reason why I didn't get paid for guest #2?--and the second supervisor merely said since the second guests arrival "coincided" with the date the first they would be paying me for both on October 23rd.

What a horrendous platform Vrbo is. A booking inquiry has now blocked by Thanksgiving weekend calendar for 3 weeks even though a booking was never confirmed by me or the guest. The inquiry says that I have negative 341 hours to respond and the hours keep going up. Customer service after much hold time says it's been "escalated" but that was 2 weeks ago. Meanwhile, I lose out on critical revenue for a holiday weekend. Congrats VRBO you just helped make me a 100% exclusive AirBnB host for my 3 rental properties.

Booked a home for Christmas 2023 and paid in full. Had to cancel but was cancelled 2 months before full refund cancellation date. However, been a month of terrible interaction and no response. Finally had to do a Chargeback through my credit card through my bank. However, VRBO will not return my service fee amount. Terrible service, going forward, just contact the rentals directly to book and if any issues, deal with your bank. VRBO is a scam.

Still waiting on a refund I was promised for a cancellation the owner requested, but would not cancel on her end because it would hurt her ratings. Despite a one hour phone call with a VRBO agent where I was assured the refund if I cancelled, messages from the host that state I will be refunded, I have yet to receive a refund almost 90 days in. I am on hold today for one hour total; first for 40 minutes, and still on hold for another 25 minutes after being disconnected waiting for resolution. Not sure I will ever receive the refund I was promised.

I like to say thank to Agent Zeyda from VRBO. After two weeks my reservation was canceled and my money is my bank account. I spoke with more than 5 agents from Expedia and they never resolved my problem and after several minutes on the line they hung up on me.

Peddler's Fork in Beattyville Kentucky is a spider infested mess. Also the property has some crazy dog that shows up and barks at you like it wants to eat you... we could not even stay 1 night and had to drive back home. Also, it was dirty with sand on the floor, had some wasps flying inside and it had a bunch of bulbs burnt out, I could go on and on… ratings look great which makes me feel that they have been written by the owner in most cases. Latest review this year in July is spot on… HORRIBLE…

I have been an avid user of Expedia in the past 6-7 years. I booked stays on Expedia for a trip coming up soon and it directed me to VRBO. As I have used AirBnB in the past, I figured it was the same. I booked 2 months in advance for my trip. 3 days before I was slated to leave for my 16 day trip, they cancelled my reservation. The VRBO owner stated that VRBO cancelled due to an unsafe living environment because of fire extinguisher issues. This was an amazing villa and we were excited. VRBO refunded me the money but this did not solve the problem I was about to have.

I recently canceled a trip within the parameters of getting a full refund. The host would not get back with me. I contacted VRBO 6 times, all telling me “the problem has been fixed- the money will show up in your account.” The money never showed up. When I call or message them they claim that “it’s fixed this time. You can trust me.” I will never rent a VRBO property again. I’m out $1600 because of VRBO.

Working with VRBO has been a miserable experience. I booked a stay for Monterey Car Week for August and right before my trip the host canceled my stay saying the place wasn't available. In order to rebook the same type of accommodations it was going to cost me 5X as much since it was right before Monterey Car Week. So I contacted VRBO due to their Book with Confidence program. They said they were going to have the host refund my money and then they would help me. Then after they had the host finalize the cancellation, they said now that he canceled I can't do the Book with Confidence program (even though I qualified based on everything it said on their website). They said I can rebook and they will give me the following:

I arrived at rental cabin in FL to find that there was no electricity or water. I stood outside roasting while on the phone trying to get issues resolved. The refrigerator was so nasty. I couldn't use it. I had to clean sunroom furniture so I could sit on it. The deck was full of debris; I could barely walk out there. My refund was only a few dollars. I'll NEVER use a vacation rental again.

VRBO does not care about you as a host or a customer. I got an unmerited bad review and asked VRBO what I could do about it. They said if you can get the customer to remove their review by calling, they would not even post it. The customer was willing to take their time to remove the review and VRBO assured me it wouldn’t be posted. They posted it anyway. Then when we called back, they said they removed it, but it wasn’t removed.

I manage a vacation property. I listed it on another rental site and the owner asked me to list on Vrbo. The process was not user friendly and rather frustrating but I got it done. After some days, I had several new bookings with the other side and none from Vrbo. I checked the listing; it was active. Everything looked to be in place. When I searched for the property from the traveler's side of the site it did not come up. I did a very specific search using days I knew were available. It did not show up. It was as if the property did not exist. The actual location on the map was blank.

I personally wouldn’t even give them a 1 star but you have to click on a rating. Vrbo had listed an ‘air b&b’ that I rented for the month. I road I took to get in was a dirt road (if you can call it that) was as wide as my truck. No place to turn around and was highly dangerous. I told the owner that I wouldn’t be able to stay there. She refused to give any kind of refund. When I called Vrbo they said that they couldn’t do anything for me even though they are the ones that I went through. Basically told me sorry for your troubles and even though they agreed it was a misrepresentation of the property they wouldn’t do anything to help. I will never go through them again. They are the one advertising the place. You would think they could do something. Terrible, Terrible, Terrible

Absolutely worst experience ever! We had our booking cancelled by the host the night before arrival, less than 12 hours with 8 people! There were no other properties available and I went round and round with VRBO to relocate with literally zero options or answers other than to keep waiting! We are at a festival with over 30k people and not one open hotel or house that wasn’t literally 4K to 5k for the stay! Vrbo did nothing but offer to rebook within our original reservation budget which was impossible! Disappointed to say the least and ruined an entire first day of the trip!

I rented a two night stay in May 2024. VRBO charged a refundable $3,000 damage deposit if no damage claim was filed. No claim was filed and this was verified through the rental owner. VRBO would not refund my $3,000 damage deposit. I filed a case through Better Business Bureau, Attorney General's Office, and through the credit card company (saying unlawful charge). Tried multiple calls to VRBO, tried to get property owner involved, and did not know what else to do. Absolute nightmare. Credit card was being charged interest for months (I could not afford to pay it off). I finally got through to someone that spoke English and understood the situation at VRBO. I got my refund last week. Took 5 months but I got it back. I will never go through VRBO again. This was all just a processing error from what I can gather. They charged my credit card instead of putting a hold on the $3,000 so they had no insight on how to give me my money back.

We rented a VRBO in Texas for our family reunion in July of 2024. Family was coming from multiple states to stay in the house we rented. We had a confirmed reservation and had paid the full amount of the stay. When the first family member arrived at the rental, there were already people staying there. VRBO DOUBLE-BOOKED THE RENTAL! Family members were coming from Georgia and multiple cities in Ohio. Some drove in and others flew. There were a total of 12 people staying in the house altogether.

CROOKS!!! TOOK OUR MONEY - NO REFUND WHEN WE CANCELLED DURING A FULL REFUND WINDOW. We booked through VRBO at SEA SHED at 4135 Fort Bend Dr Sea Isle Galveston Texas that is operated by CONNECT COASTAL Realty Management company for a July trip. Hurricane Beryl came the day we were to arrive. We moved our dates to October. Then we have a family issue and had to cancel. They will not refund us even though they allowed the cancellation within the full refund window. VRBO just sent notice we are not allowed to get a refund. Do not use this rental company NOR VRBO - they are a rip-off. Now we are left with NO vacation and no refund 1200.00 down the drain and HOURS of suffering through this cat-and-mouse game. We will sue! WORST EXPERIENCE AND TERRIBLE MANAGEMENT COMPANY - STAY AWAY.

We booked with VRBO as we have done many times with Zero issues in the past. We had no idea we were booking with a place that was NOT vetted by VRBO, and had very unscrupulous owners. We attempted to stay near Sedona in Oak Creek Cabin at a place we have previous experience staying with. They are older cabins but have been remodeled. I read the reviews before booking and noticed someone had an issue with one cabin's stench. I thought because the review was old and because the owner responded to the bad review claiming that the tenant had used drugs and left a mess, that the issue had been dealt with. There is NO WAY the owner was unaware of the stench in unit ten. We attempted to air the cabin out and contacted management. It was dark by the time management could come and we had read bad reviews about their open unit.

They let People take your money and not return it. They allow the owners to take your money, talk to you like crap. I do have pictures of a woman I was renting from. She took 50% of my deposit and I was canceling and the trip wasn’t till the end of the month. They were no help. All they did was relay the message she was not returning my money on 50% of it when I had just booked it the day before and changed my mind 3 weeks before the trip. I deserved a full refund. They allow the owners to lie and tell you the places are in one area but it is really not.

This is the worst website ever, they steal money from your account without even letting you know, and when I called them they keep me on hold for over an hour and then hang up the phone on me! $650 were taken from me as a host.

VRBO is Horrible!! They let us reserve and pay for a property for my family of eleven to stay in Thunder Bay, Canada over the summer. When we arrived at the property, it was being remodeled and not safe to stay in. The property manager said they had blocked out that week with VRBO to complete some renovations. But VRBO allowed me to reserve and pay for the property with no indication it was not available-they even sent me the key code. My family of eleven was left to find new accommodations at 11pm with no help from VRBO after their colossal screw up.

Booked and canceled a location on same day for $1,800. Only received $1000 back, after chasing it. Originally received $0. Warning to all - check cancellation policies at each booking! Cash grab - tough way to learn.

Destination was in NC after Helene hit. Infrastructure of entire state damaged. My site refused to refund or reschedule to different time. Then got email to contact VRBO for disaster relief type of assistance in order to cancel without penalty. Spoke with agent who could barely speak English. She did not have access to email. After a great deal of double talk she hung up on me. Thanks VRBO, have to suffer the financial loss and then you send an email that adds insult to injury. Advise you never to book through them. Also suggest always get travel insurance to protect yourself.

Due to a change of plans, I attempted to cancel my reservation 9 months before the actual stay. The online cancellation platform indicates the “cancellation is in process pending on the host”. The host informed me she’s unable to cancel the reservation on her end (the system wouldn’t let her). We both spoke to VRBO customer service department and were given the canned response. They’re having technical issues. They have escalated this to their IT team. Unfortunately I found out the hard way VRBO customer service is nothing more than a call center. They can’t answer any questions or offer any assistance. No sense of urgency… typical dog and pony show. Now I sit and wait to see how long before I receive my refund. Not happy.

Due to the storm we were told we would get 100% refund by the agent. Never received the email the agent told us to look out for. Called for a 4th time to find out they are not giving the refund even though the interstate is closed due to hurricane damage. Will never book with VRBO AGAIN.

Here is a review for you. I booked a unit with a starting of next week. Oct 5th through the 12th 2024. 7 days after hurricane Helene. A friend of mine sent me a video and the place is destroyed. The pool and hot tub are ruined, and the grounds are basically nonexistent. There are boats from the nearby marina stuck in the building and lying all over the lawns. My host has decided that he is only going to give me back 50% of my total fee and will only do that if I cancel my reservation so that I can't leave him the feedback he deserves. (Sounds like blackmail to me.) VRBO said they would reimburse their fees back to me, but there is nothing they can do to force the host to refund my money. The person I rented from is actually on the board at this resort (Boca Ciega Resort in St. Petersburg FL.) It's unit 410 and the hosts name is Daniel for anyone smart enough to not rent from this no integrity host.

Book with confidence goatee is a total scam!!! Beware booking on Vrbo. I booked a place for two nights. $1,500!! After it was confirmed days later the owner said it’s not longer available. It was a mistake. So I had no place to stay and I am 4 hours and 5 days into conversations with the tier 1 support telling me the “book with confidence team” will contact me via email. Of course no one has contacted me and can’t get out of the booking (which is not available to me). It’s crazy. They could not be less helpful. No penalty for the owner and I have to go to my credit card company to get the money back. So they charge me $1500 for a place that isn’t available and won’t help me.

We stayed at the historic library in Paoli Indiana through Vrbo. We arrived at night and then was no outside lights and it looked abandoned. The place was an all around safety concern, 1st the key is kept outside under a rock, yes you read that right. The French doors were unlocked upon our arrival, unbeknownst to us, and they were rickety and could be pushed/pulled in.

My experience has been less than good. I been an owner renting for the last 7 years. Expedia has taken over the platform and greed stepped in the way. Fees are outrageous, charging the owner and renter. Please be aware of VRBO. I recommend any other platform.

First, I am the CEO of a company and I travel all over the US for work, and the world. I am not an idiot. I know how to book travel. I've used Vrbo once several years ago and no issue. I frequently use Airbnb and we have NEVER had an issue. This experience however, with Vrbo, is both shocking and disgraceful. Vrbo is a well-known brand. And not a new player. I would never have THOUGHT I NEEDED TO LOOK AT REVIEWS (they are owned by Expedia FFS!!!) before doing business with this company but after this experience, I am now aware of the well over 100,000 1 star reviews on Google Reviews, Trustpilot, Consumer Affairs etc. that have now convinced me that they make a decision every day they go to work, to screw their customers.

VRBO is a short-term rental platform serving as a broker between Hosts and Travelers. VRBO collected commissions and placed a guest "Cecilia **" to our property in Dallas. The guest checked in and decided to host an unauthorized party and event on our property despite these activities being prohibited on the VRBO platform and our Rental Agreement. The guest, "Cecilia Ceira" brought unauthorized guests to the house to host an all-night party that was a significant disruption to our neighbors. VRBO was notified and they call the guests to reduce the activities. The guests then proceeded to dispute the charges claiming they did not stay at the residence despite mountains of evidence on the VRBO inbox chatting platform and deducted this money from my checking account. Hosts should never have to bear the brunt of dubious clients/guests that should have been vetted by VRBO.

VRBO is useless if you have problems with the place your staying in. Even when the incorrect or fake pics are posted on their site, they will not help you get your money back, they will tell you to contact the host even though THEY charge you service fees, etc. Their entire customer service dept is based out of Somalia so even when you get someone on the phone, they just keep reading the same lines from a book they were given over and over. I'm still trying to reach someone in their U.S. Corp office and have even considered getting a lawyer for the over $1,000 that is due back to me. Just google rentals, it's easier and saves you from all their fees!

The host allowed me to cancel a reservation after the deadline, but then Vrbo wouldn’t refund the payment, even though I had not stayed in the host’s home and the host had received none of the money. Called Vrbo twice and they said they would refund me but never did. Bunch of crooks, keeping money that’s not theirs.

Having read through several reviews, I can assure the many disgruntled guests here that VRBO customer service is equally as terrible to hosts. I spent thousands on renovating an apartment after a tenant moved out so I could host on vrbo. When the time came, it seemed relatively easy to set up on their site. I had several bookings logged over just a couple weeks time as the busy season here was approaching. Suddenly vrbo restricted and hid my listing. Unfortunately, there was a state certificate issue. That was my bad. I was unaware the particular certificate was required. That was resolved in ONE DAY. The certificate number was provided as soon as the state approved it, which is immediately upon applying online if your tax records are up to date. They are. That was over two months ago. Property still hidden.

VRBO automatically keeps your deposit ($1500) for two weeks regardless what the host has said. They are on a huge money float on the backs of their clients. Think of the money churn and the interest they earn in their sweep account.

VRBO owners are misleading. The site allows you to make reservations, then the owners cancel you for different reasons. Extremely unreliable. I find there are a bunch of greedy time share owners that don't even have reserved dates. Will not ever use it.

They don't even deserve one Star!!! THE WORST COMPANY EVER. ALL THEY DO IS LIE! DON'T WASTE YOUR MONEY! After a 2-hour drive, they called me 45 mins away from my rental property saying I couldn't get in. Until the next day!

VRBO STOLE $717.63 FROM US. In June of this year, my wife booked a nice place at 119 Ironwood Cove, Pass Christian, MS 39571, USA using VRBO. The total price shown on the VRBO WEBSITE was $2304. My wife took a screenshot so she could show the rest of the family what we’re paying for. One payment was taken off our credit card, when the second payment came through they had taken an extra $ and the total was now $3,021.63, they over charged my credit card $717.63. My wife finally got a human on the phone to VRBO and was told to contact the homeowner/manager. My wife wrote the house owner/manager and the house owner says "No, that is the correct price".

My Husband and in-laws just returned from wonderful weekend at Splash condo in Panama City Florida. This was our second yr to stay in condo 206W. The view was great, condo clean and roomy and had all the supplies we needed in the kitchen and bath areas. We will definitely book another stay. The owner was great to answer any questions we had and was available to reach out to us if needed. We loved the great view to have our morning coffee!! It was on the second floor and right next to elevator (no noise) which was very convenient!!

I have been a host for years. I have tried different platforms. That said, unfortunately, VRBO.com is not a platform that I would recommend for hosts. VRBO may be able to promote your property, but your payout will be either delayed or unpaid.

We have used VRBO many times for the last 6 years, with little problem. August this year we booked a home without knowing that no visitors were not allowed on the property at all. A large house with no visitors, not a party, a few elderly visitors. There were also undisclosed security cameras, 3 on the back deck. The owner, obviously watching, texted and said, no visitors, period. Over a week after we had checked out, we received an email stating that a set of twin bedsheets were missing and they were charging our credit card $100. We let them know that the sheets were in the washer. VRBO customer service says we need to wait an see what the owners next step is and we may get a refund. This is insane. To be accused of theft and the owner is able to access our credit card?

VRBO has not yet resolved my issue, and my account remains restricted as of June 2024. I have contacted VRBO more than 10x and have spoken to supervisor after supervisor who research the issue, and who indicate they will get back to me -- however, VRBO has never followed up with me so that this issue can get resolved. Each time I call I am asked to repeat the issue. Unacceptable!

The host from the house I had fully paid and reserved almost 8 months in advanced cancelled my reservation and drop out from VRBO to move to another platform and reoffered me the same place at almost twice the amount I had already paid for initially. When I reached out to Vrbo to help me with this issue they did not do absolutely anything. By this time the market demand was a lot higher and all similar properties were almost as twice as expensive. Vrbo offered me a very ugly property 20+ miles in another town. I'm extremely disappointed as a customer. You have no real protections from this platform. Avoid at all cost.

I booked a condo through VRBO and, after a few days we had to stay in a hotel because the A/C went out. The owner sent a technician to repair it the next day, but it still wouldn’t cool the place below 90. We had to leave with the understanding of a refund for the days we didn’t stay. However, when we finally received a refund it was short several hundred dollars. The owner wouldn’t respond. VRBO not only refused to assist in the matter, they refused to post my negative review of the place/host. Therefore, you cannot trust VRBO to provide accurate reviews of the places on their site.

VRBO.com has gone to a new cancellation policy. When the client cancels or tries to cancel as with me, we could not get anyone on the phone to cancel the reservation for us so finally, I had to do it. And now VRBO is charging me a cancellation fee for my own property With them go to Airbnb. They try to control your property and steal your money.

I am a host with VRBO for over 10 years - and all these years as a Premier Host - Never had an issue - excellent rating 4.9, 100% acceptance, 0 cancelations - This past month a guest who made the reservation back in March did not make her second payment and never contacted me. I reached out to VRBO and instead of helping me after 5 chats, 2 phone calls VRBO canceled the reservation and refunded the full deposit to the guest. Every time we were told a different story. First we had to cancel on our end and request a waiver for host cancellation penalty - So I was immediately penalized for a guest who did not pay but then guest said that she found another place. VRBO terrible experience - BTW I pay $600.00 per year plus commissions for every bookings.

As renters, we would prefer to give them 0 stars! Their customer service is virtually nonexistent, and a phone call will mean 45 minutes on hold before you are connected to someone in India who pretends to empathize and does exactly nothing. We had booked a condo for Aug. 30 through Sept. 2, and VRBO changed it to Sept. 2-4. They refused to issue a refund claiming an email was sent explaining the circumstances. The email arrived after they had taken our money, and made the change without our knowledge and approval. Stay away!

As an owner, this was a terrible company to work with and had a terribly unfriendly owner experience and website. The company takes a huge cut of the rental and just generally makes the experience of booking guests and using their website a gigantic pain in the **. It really seems like they're more concerned with the people who are renting's experience and making it easy for them that they screw over the owners with fees and all the hoops you have to jump through to have your listing displayed "at the top".

After multiple complaints regarding a specific VRBO owner in our community the company has done nothing. Multiple city complaints regarding illegal parking and illegal trash dumping. Vrbo is useless and the only thing this company care about is making their money which is fine because from here on I will never rent another vrbo. Hotels only for me

Beware of VRBO sham rental reservations. Vrbo refused to refund us for an unsafe rental reservation even after keeping us on the phone for many hours while acting Iike they were doing something. The rental posed serious risks, starting from posing serious fire hazard to unsafe metal stairs. They ruined the first day of our family vacation. Don't use them. They are scammers!

I provided a rental service to VRBO. To date, they have not paid me. They wrongfully sent the payment to a closed account. My new account was in place. Good luck getting customer service from overseas to assist you.

Listing details: https://t.vrbo.io/ZBXjuaVVsMb. Apartment Address: 4220 Rue Frontenac, Montréal, QC H2H 2M3, Canada. I rented this apartment for a family vacation through VRBO. Upon arrival we found that the apartment is unsafe for my family and I to live in since,

If I could give a 0 I would! I booked a house and paid in full. I had not received my check in information. The day before arrival after I called Vrbo to complain the host contacts me and said she overbooked the property and blamed Vrbo system People at Vrbo refunded me but said it could take days to receive my money then told me to pay for another place and they would cover any difference! The reps kept stalling when I asked for a supervisor. How was this helpful?? I'm so upset! Never ever again!

Recently I cancelled a booking. This was done within 30 minutes after booking, realizing it was further from the venue than anticipated. Per the policy, I was entitled to a full refund. I had given a deposit of $1046.04. After checking my credit card, the refund was $361.46. Vrbo informed me it was the host's right to return what he considered fair and Vrbo said there was no further course of action. This is now in dispute with my credit card company. Hopefully this will be the end of it, but if not small claims court is next.

Our last stay was stressful, disappointing and not what we have ever experienced with VRBO. I had sent in a neighborly dispute and never heard anything back. The VRBO owner had cameras not only outside the home but inside and only verified by photos he sent to us. Exterior cameras based on VRBO rules are for safety and not to track the comings and goings of guests. This host tracked and miscounted how many people were in the home and charged us extra fees. He ruined our family time together for our nephew’s wedding with an unacceptable number of calls, emails, texts. This owner was creepy and not an honest person…Renter beware of VRBO and the homeowner. Because of how VRBO handled this situation, taking down our honest review to boost the owner’s rating, and not responding back to us, we will now book directly with homeowners and management companies.

We had a disappointing experience at this property. Upon arrival, we quickly realized that the house was unsuitable for our group. The hall and living area are extremely cramped and can’t accommodate more than 10 people comfortably. The bedrooms are also uncomfortably small; fitting 4 people in each room is unrealistic.

My recent experience with VRBO.com has been less than positive. I booked a property for nights in order to attend a family event. One week before arrival, I contacted the host regarding entrance procedures. I was informed that the property was no longer available and to cancel. I went to cancel the reservation and was informed it was too late for a refund of booking fees. As this was not my fault I expected the company would honor this request. Over several weeks appropriate screenshots and many conversations ensued. Was promised the refund on several occasions but it never appeared. Every phone call resulted in a different agent, requesting information already submitted. The dispute has not been resolved and probably never will.

I wish I could leave a negative review here. Booked a rental in Canal Fulton OH on July 31st for August 28th arrival. Messaged the Host directly as I am coming for my dad's celebration of life service (funeral) and wanted to make sure everything was ok with reservation (Dan ** owner) (Natures Retreat- house name). Paid in full on July 31st.

Absolutely horrible! This company scammed me and then was very rude and sent me rude emails. No resolution was made and I WILL NEVER USE THIS COMPANY AGAIN!! Airbnb has a much better platform and I have never had any issues like this with that company. DO NOT BOOK WITH VRBO.com.

Absolutely terrible service. The host cancelled on us as we were on our way there. Vrbo did absolutely nothing to help, no apology, no compensation. It was our 20 year wedding anniversary and it was ruined. I wrote a bad review which didn't get posted and nobody in management contacted me after numerous requests. I don't have enough bad things to say about vrbo - I can honestly say it's the worst company I have ever encountered.

I read the reviews before booking a property in Miami, FL in July. It was a penthouse and cost $2300/night. Many mentioned that the property has not been maintained well and was dirty. I emailed the property manager to ensure that it would be properly cleaned prior to our stay in July. They assured me that all the problems would be taken care of. When we arrived to the house, the floors were dirty, the coasters were dirty, and there was nail polish on the floor. Part of the bathroom ceiling fell on one of my friends. It looked like they had tried to patch the ceiling, but it was not done properly. We turned the AC on and after several hours of the place not cooling down, we realized that the AC was broken. I contacted property management and they told us that nothing can be done until 9AM.

I rented a house in Pennsylvania from August 15 to August 19 through VRBO. I had a party that included 3 - 12 year old girls, 2 - 18 year old boys, a 6 year old, and a 65 years old. I spent $500= a night and what did I get? A home with broken appliances, dirty, no hot water in one shower, and structural damages. I took photos and videos and provided them to VRBO. I provided the host with the same. As of August 26, I am still communicating with VRBO on a compensation but to no avail. It seems I am in the wrong for staying, for not allowing plumbers and cleaning company to come by, and for not canceling my trip. UNBELIEVABLE. UNACCEPTABLE. There is no oversight to make sure property passes an inspection to make sure a property can be rented. I can't upload more videos or photos.

Cancelled my reservation for me and 4 adults two weeks prior to when we were supposed to go on vacation! Customer service is awful! No resolution. Now I have 5 adults with time booked off of work and nowhere to go! Saddest part is VRBO or Expedia will do nothing to help us!

I would never recommend VRBO. I’ve used them for 10 years, with mostly good results, but I’d say the property owners are the ones for the good results not VRBO. If you run into any issue or a bad home owner, you could be out thousands of dollars if something happens close to your arrival. VRBO is really bad when it comes to disputes, communication, customer satisfaction, and really, anything. It’s hard to believe they are actually a company. After our last experience with an owner that was not satisfactory, and unprofessional, VRBO basically didn’t want to help and couldn’t help. Complete waste of time. We were LUCKY for years, but if something goes wrong, VRBO is one of the worst companies I’ve ever dealt with. No joke. I will never use them again for this reason. You could lose a lot of money.

We booked a place in downtown Knoxville last week and when I arrived one of the beds was not made and clearly slept in, there was an old bar of soap in the shower and pubic hair on the toilet seat. Not to mention the master bed had some sort of black pebbles all over in the sheets. The place was not clean by any means, no parking unless you pay for it and the side yard was railroad tracks. I immediately contacted the host and let him know I wasn’t staying there, to cancel my reservation as I couldn’t do it because it was past the time to cancel. I had to rent another place right up the road. Host will not respond and VRBO says it is up to the host to refund us. I would not recommend VRBO or any homes offered by David **. I would look locally in to rentals or Airbnb.

If you have an experience like mine in longbeach California and the bed bugs bite. Well don't expect any help from VRBO. Even after I proved the owner was not only ripping me off but them as well still got told too bad. Then my review was taken down while the slumlord was able to say I was an unclean resident. Whatever. Don't let them screw you.

Please keep away from VRBO. DO NOT BOOK THRU THEM or you will be sorry. I HAD A bad experience and wanted to post my honest review and they have done everything possible to prevent me from writing my true experience. They only post either fake reviews and do not post the actual people, like myself reviews. I have been trying two weeks to post my horrible experience in a dirty home we stayed and they have done everything possible not to post my review..Also their app is antiquated and very hard to maneuver. STAY AWAY FROM VRBO..It's a good things I am not asking or expecting anything such as monetary from them. I just want travelers to be aware that you have other choices besides this nightmare company VRBO. The app is horrible and their insane service is even WORSE.