Vrbo Reviews

Will never use this site again. Host contacted me that due to a storm the ceiling caved in. With 5 days before our trip it took an hour or more on the phone trying to cancel and customer service stating that I had to give them 24 hours to contact the host. Host not answering phone or my messages. Had to threaten to dispute charges and report them to BBB. They kept stating their policy of 24 hours and I said send me the policy that states even if the ceiling caves in you still have to wait 24 hours. Stayed on the phone until they processed the refund.

Horrible customer service and I will never book with VRBO again. --I was searching for an accommodation using the "free cancellation" filter. Beware! This filter does not automatically filter out non-cancellable properties! I know because I booked one, trusting the filter, and it does not offer free cancellation. --I tried to cancel THE SAME DAY AS I BOOKED 12/5/26 and VRBO and the Host were both non-responsive. I was hoping they'd consider a 100% refund, same day and all... but no. However, the cancellation terms did say I would be entitled to a 60% refund if canceling by April 30, 2026, which I was fine to accept...but I still had no response on my cancellation request. Meanwhile, I booked another property instead.

We had no issues booking in the past with VRBO however, recently tried to book a stay and my credit card was charged a fee twice totaling to over $300 for a reservation the "host" wasn't able to book due to no availability. Tried to resolve the situation over chat and with the "host" and with customer service and neither would reverse the charges. Fraudulent practices.

I used this company to book a vacation and purchased insurance to the trip thru them. I was unable to travel because of bad weather. I spent over $2500 and the insurance refused to pay and I received $244 from Vrbo who suggested to insure my vacation. They are horrible and was the my first and last experience with them.

VRBO is easily one of the worst booking platforms I’ve ever used. The service is disorganized, unreliable, and their so-called “customer support” is basically nonexistent. When something goes wrong, you’re left completely on your own, bounced around with no real help or accountability. Listings can be misleading, host verification feels weak at best, and VRBO conveniently hides behind the host instead of taking responsibility. They charge high fees but offer zero real protection to guests. No transparency, no empathy, and no solutions. I wasted time, money, and patience trying to resolve an issue they clearly didn’t care about. Once they get your payment, you’re no longer a priority. Do yourself a favor and avoid this platform. There are far better, safer, and more trustworthy alternatives out there.

Booked an apartment in Marseille, France 8 months before my trip. Booking was accepted and I paid the rent ahead. Before my trip, the Host sent me a message that the apartment is not available since there was a double booking (even though it was fully paid and booked many months ago). I called VRBO and after talking to a couple of people in a call center in India I was able to speak with a manager. All they said is that they were sorry and that they would return the money in 5-7 business days. Nothing was done to the host and VRBO did not take any responsibility for the screw-up. Now, I need to find another place which will probably be more expensive since the trip is not far away. I will stick with AIRBNB and Booking.com in the future.

We made a reservation through VRBO on Jan. 2, 2026. The reservation was for a stay beginning Dec. 9 2026 and ending Dec. 16 2026. The cancellation policy was for a full refund if canceled before Oct. 10 2026. Unfortunately we had to cancel our reservation and did so on Jan. 7 2026. On that day we received an email from VRBO confirming our cancelation. We were told that it could take up to 5-7 business days to receive our refund. We gave them 2 extra business days in case they needed more time. There was neither a refund nor any communication from VRBO. Every time we tried to communicate through their chat bot we got a response that they needed 2 to 3 minutes to check on our case.

My family and I arrived at a Lakeside Westminster, Massachusetts VRBO rental, which was not cheap. We expected basic cleanliness. We found the property had not been cleaned between guests. Dishes and utensils had food residue, the refrigerator had caked-on food stains, trash cans contained trash from a prior stay, toilets had hair on the seats, and bed sheets had visible stains.

VRBO has horrible customer service. It’s hard to understand the customer service reps. They don’t understand the customer either. They don’t follow the case notes. I found myself having to ask them to repeat what they are saying. I will never book with them again.

Had to cancel trip due to bad weather moving in and unsafe travel. Lots of ice and snow. Vrbo doesn't handle refunds, it's a insurance company. Which requires all kinds of documents. Which Vrbo didn't even know what the insurance company needed. No refund because bad weather and unsafe travel are not covered. THAT'S BS. Will never book through them again.

I attempted to book a rental apartment entitled "Spacious 1BR near Central Park" in NYC for 10 days which was conveyed to the landlord on VRBO, and waited for a confirmation or rejection within 24 hours. The response from the landlord was to push me off saying that they wanted to learn more about me and also needed to wait until the cohost approved. This postpone strategy continued for several days until the landlord host said I needed pay an additional $250. I reluctantly accepted this request with some skepticism but found the host still didn't confirm the transaction. This process of delay continued over a whole week of back and forth with the host not confirming my offer. So I finally gave up and cancelled my order. I ended up stuck with a $353.85 charge on Jan. 18, 2026, by VRBO but no apartment reservation.

Shame on you, Vbro - you've lost a customer for life! Booked what was advertised as an apartment. Arrived to discover a poorly insulated add-on attached to an occupied home — not disclosed in the listing. The only heat source was a tiny tabletop heater, and indoor temps dropped into the 40s. We froze for 2 nights before making the decision to leave.

I booked a pet‑friendly VRBO property for a two‑week stay, paying $8,000 for the rental plus $500 for Generali Travel Insurance to protect me in case I needed to cancel. Unfortunately, a few weeks before the trip, my dog—who was traveling with me—tore her ACL and required immediate surgery. After multiple back‑and‑forth conversations with Generali, they denied my claim because my dog was not considered a “service animal.” However, the policy wording states that cancellations are covered if a “traveling companion” is injured or dies. In a pet‑friendly rental, a pet absolutely qualifies as a traveling companion.

Owner/Manager Reston ** Host.

Does not refund guests when canceling reservation within host's guidelines. Their own online contract states 100 percent refund when canceled within stated guidelines. The host refunded me promptly their rent share. Do not trust this shady company!

Vrbo customer service is not service related at all, or even customer friendly. I had an issue trying to book a property and after attempting to do so on several different devices (and other people attempted as well) without success, I contacted customer service. Believe me, the endeavor of finding a way to contact customer service on something not related specifically to a property is next to impossible.

I travel frequently and have extensive experience with rental platforms. I have never been treated like this. After a stay, a dispute arose with the host. What stood out was not the dispute itself, but how VRBO handled it. Despite responding promptly and in detail, repeatedly asking what additional information was required, and submitting supporting documentation, VRBO failed to engage with my case in any meaningful way.

Multiple instances of blocked dates miraculously becoming unblocked by the Vrbo system. Resulting in inconvenient cancelling and fees passed on to owners. Scam alert!!! When called get the run around.

Horrible customer experience. I have used this service now three times over a few years. The service used to be good. However, this time in London, the support was horrible. We were deceived as to the location of the property. The host was very hard to communicate with. We sent the address we thought we were at which was two blocks away from trains. She would not confirm. We only got the true address after we went to the one advertised. It was directly on a train line that started at 5am and went until midnight at 5 - 15 minute intervals. There was nothing in the description that would have lead us to believe there was this much noise. I have a medical condition that is worse when I can't sleep.

My recent experience booking through Vrbo was extremely disappointing. The house was in poor condition and did not match the listing. There were several issues with cleanliness and maintenance with broken amenities that should have been addressed before any guest arrives. On top of that, there was a serious privacy concern with the host. The host’s behavior made me and my family very uncomfortable and felt intrusive, which is completely unacceptable when renting a private accommodation and pay in full in advance. Guests should feel safe and respected during their stay, and that was not the case here.

We booked and paid nearly $10,000 through VRBO for a week-long holiday stay. The night before check-in, after repeated attempts to contact the host, we learned the property had been removed from VRBO over a year ago. Although we were refunded, 20 family members were already traveling with nowhere to stay. We also spent over 8 hours on hold trying to reach a supervisor and never spoke to one. Extremely disappointing experience—use caution when booking.

I reserved a 5300 square foot unit for the New Year's holiday for family of 8 and was charged by VRBO almost $33,000 on Dec 1, 2025. I tried to make hotel and airport pick-up reservations and was advised by the hotel (Garza Blanca) to be aware of VRBO as probably a fraudulent reservation. VRBO initially denied I had a reservation and it took 3 hours of phone calls for them to admit I had a written reservation. Despite obvious indications the reservation was not real (host did not have right to occupy the time share during this period), VRBO did nothing and insisted I must wait until 48 hours prior to check-in to give the host time to confirm.

As a host on VRBO their support is terrible. Their site has problems, It allowed two guests to book the same dates, which tech support admits is a website error, but their solution is that we need to pay penalty for them to cancel one of the bookings. We did get charged but they never fixed the double booking! Beware VRBO is not honest!!

This review is of VRBO's "Stay Neighborly" program. A VRBO rental in our neighborhood was recently the site of a huge party that ended in a shootout, damaging homes, and property. It's a miracle that none of the teenagers and young adults in attendance were hit by gunfire, otherwise it would have been the latest mass shooting. The incident was well documented by local news coverage. I submitted a complaint through the "Stay Neighborly" program and included a copy of the police report, a link to news coverage and videos captured by my doorbell camera, which featured teenagers being detained in my porch.

Awful company! I booked a house in Pennsylvania, and it said it was a charming 4-bedroom house in Superb Verona. We arrived at 1am due to airport delays. My children and I arrive to a house that was next to a boarded-up house and boarded up apartments. The house had a front porch that was rotting, outlets that didn't work because they had rewired everything, paint spilled on the flooring, huge hole that went down the basement in doorway of a half bath that they added, very narrow stairs, no toilet paper/shampoo/body wash, etc. in the house and a dark basement with tons of junk and a door to the outside that was propped open and wouldn't close/lock.

As a business owner this is by far the worst company to utilize as a platform for hosting your home to guests. They are not business owner friendly and will allow the same guest to fraudulently perform multiple chargebacks after staying in your home. They do not cover the costs of the stay if they lose the case. Despite video evidence proving the guests did in fact stayed and now we the business owner are out over $800. We never have these issues with AIRBNB and will no longer market our business on VRBO!

The host had to cancel my booking because the HVAC system broke. I spoke with three VRBO staff members who were unable to ensure I would receive a full refund. Can I charge them for my time? Will never use again.

I used VRBO several times without incident and was generally pleased with the service. Most recently, long after pricing had been settled and agreed upon, I was charged an additional $650 days before my latest trip was to take place. VRBO customer service was not helpful. Frontline people speak in heavy foreign accents, have no decision making authority, and each interaction required me to start from square one. From a policy perspective, I can’t do business with a firm that changes the price long after the price has been agreed to. It borders on theft. I will not use them any longer. There’s simply too much risk.

Complaint Against: Vrbo and Host The Onyx Haus in Austin Texas. Booking Dates: 11/20–11/22. Summary of Vrbo’s Responsibility: Vrbo facilitated, enabled, and failed to remediate a fraudulent transaction conducted by a host operating on its platform, despite confirming the host violated Vrbo policy. Vrbo’s refusal to refund the consumer constitutes a failure of reasonable consumer protection and oversight.

Over the past several months I have had my credit card information stolen and the only place this card is used is to book a VRBO Rental. I am concerned that someone with access to card information is stealing customers' card info. Has anyone else had this problem?

We stayed at a VRBO property in Miraflores, Peru. Not only was the property filthy, ran out of gas for the hot water heater on the second day of our stay, host was difficult to deal with...to make matters worse, VRBO was NOT helpful at all when I reported the horrible conditions we dealt with. VRBO; your customer service is sorely lacking. We felt like our concerns were "blown off" by VRBO.

We had just booked the VRBO in Jamestown, a couple of hours before we were notified that Our mother became seriously ill so we messaged the owners on the VRBO website but they never responded so we emailed them. They told us that since we had just reserved it that morning it shouldn't be a problem and to go on the website and cancel. We heard nothing so inquired about it and we were told to submit proof which we submitted her death certificate. They said it wasn't a good enough reason! We gave them names at the funeral home we spoke to as well. Our relatives had also made reservations at local Airbnb in the area. When they asked to cancel, Airbnb sent their condolences and also their refunds the same day! We will NEVER stay at another VRBO. Airbnb just won us and our extended families over.

I booked this vacation back in March of 2025 for a 1 month stay - November 1 to November 30th for our family, 6 adults and 9 grandchildren. The internet photos of this property were very misleading - furniture not the same, tables we ate off had chipped paint and peeling paint, the foosball table had a golf ball for a ball and was screwed together and very much in disrepair. The pool table had a broken rack for the balls, broken pool sticks and the corners were broken so the balls couldn't go in.

We had an issue with a condo that we stayed in and VRBO was very slow to respond. A well run company focused on customer service doesn't do that. They acted like an insurance company - stall, deny stall.

Worst customer service. They are not helpful whatsoever. Staff does not seem to be answer anything and everything always needs to "escalated" and when that happens information is either lost in the communication or 'escalation department' doesn't seem to understand. I hate VRBO even though I wanted to like. Customer service is beyond terrible.

The worse company to regards cancellations and refunds. I’m extremely unhappy. Had to cancel my reservation, and they charged me twice and took 2 weeks to refund me back, had to call so many times to fix the issue.

Major issues with VRBO since they were bought out by Expedia. They are illegally collecting lodging taxes on our San Diego rental property for rentals 31 days or greater. Which makes it more expensive for our guests. I asked them several times to refund the tax amount to our guest. To which they said it’s on me to contact the guest and have them call VRBO and request refund themselves. What a bunch of nonsense and lack of accountability. Talk about lack of professionalism and knowledge of local laws. Not to mention straight out stealing. I wonder where the tax amount is being kept and if it’s being reported to the IRS. In which case taxes should be fully refunded. Horrible experience with untrained staff that constantly punts the ball down the road. Lack of accountability and straight out money grab. Looking forward a class action lawsuit against VRBO.

The insurance is a joke. I booked a trip in March for my sisters and I to go to Tennessee in October. I purchased the insurance and the weather insurance at the time of booking. I went to Africa on a trip in August and fell. I didn’t think it was too serious, but went to the doctors And had an x-ray and then MRI found out. I tore my rotator cuff and needed surgery. The insurance would not pay for my refund because they said it didn’t happen after September 1. Why did I pay for insurance that many months ago? If it only covers a small time frame. I am out over $700.

I am a host. I had a guest stay at my property for a week in August 2025. About three weeks later, that guest filed a charge-back with their credit card company, they did not contact VRBO. VRBO disputed it on my behalf. Initially VRBO took my payout back until the investigation was over. Five weeks later I received my money back after it was resolved in my favor. A few weeks later that same guests did it again. This is all with me having a non-refundable policy. Customer service was little to no help during this entire process. No one had answers. All they told me was another department would reach out to me. They did eventually, through email only. I was told the second time guests dispute or appeal VRBO just gives the guest their money back. No protection or insurance for itself to stay in business or its (hosts). I wish it wasn’t this way, but I cannot continue to be a partner with VRBO.

I give VRBO 2 stars because we have generally been pleased with the properties that we booked through them. Unfortunately, we recently discovered that VRBO apparently does not vet the owners before they are permitted to list their properties on the VRBO platform. We had a completely unacceptable experience with an owner of a property in Denver. The owner was very uncommunicative. We had tried for three days to get the check in instructions, but to no avail. We complained to VRBO about this, but VRBO was also unable to get in contact with the owner. The owner had been telling us that we would be allowed to check in early if the property was not occupied the night before. But without the check-in instructions, we were unable to enter the premises, despite that we were told the property had been vacant the night before.

DO NOT USE VRBO. We booked a stay in New Orleans.. the pictures show an older home with a beautifully manicured lawn and older but clean furnishings, nothing fancy but it would sever our purpose. We were required to prepay. When we arrived the house the outside was horrendous. The beautiful lawn was weeds two feet high.. it had not been cared for in years.. We were met by the owner and taken into the home. It was quickly obvious the picture were 10 or more years old. The furniture was old and stained.. ceiling fan wobbled wildly from side to side. Only storage in the master bedroom were Walmart cubes that looked like they had been pulled off the curb.

Yes, this company is the worst company to ever rent a property from. I ended up renting a property from them for me and my wife for two days in Phoenix. We get there and find out the properties actually in an apartment complex with gates or lock doors no problem Once we get in there we figure out that this is actually an HOA condo associate type apartments and all the other people that were there actually live there and we're very rude to us to the point of making me stay in my apartment with my dog who needs to go to the bathroom.

🚨 Awful Experience: VRBO Failed Completely. I paid nearly $1,000 for two nights (including a steep $200 cleaning fee) and ended up in a house that looked abandoned—it bore absolutely no resemblance to the pictures shown online. I wanted to leave immediately, but I couldn't because VRBO provided zero assistance. They shockingly instructed me to call the host myself to "resolve the issue." This level of customer service is unacceptable! To add insult to injury, after I left an honest review detailing this fraudulent experience, VRBO chose not to publish it. This clear lack of transparency and customer support confirms my decision: I will never use VRBO again.

Always helpful and considerate. They offer the ability to PHONE with issues, questions, glitches, suggestions. I would never even consider using another STR platform. I so appreciate all that VRBO does to assist.

Vrbo billed me TWICE. 3 charges totaling approx $1,300 - 2 people, 2 nights small house on Lake Livingston, Texas. I had to cancel the reservation and did so in the time stated for a FULL refund. Both me and the host received email confirmation of the cancellation. Vrbo returned only HALF of what I paid. Complaints to Vrbo, the Host, Wells Fargo Visa, and the BBB for Vrbo have provided me with nothing but talk. AVOID Vrbo at all costs.

This is the worst app I have ever experienced. Reservations come into without approval and the VRBO will bill you. Impossible to made the listing look accurate and customer service is not helpful. Don’t use this app unless you don’t care about being billed for a listing.

VRBO's refund policy is misleading and false. I rented a house for 3 days, and it clearly said next to the "Reserve" button that it was fully refundable if cancelled within a week. 3 days later I needed to cancel this rental, and I went online to cancel. Next to the cancel button, it once more stated "100% fully refundable if cancelled by XX date" which I was well within. When I tried the "cancel" button, it didn't work. I had to call VRBO, and they told me "rest assured, this will be fully refundable."

Terrible company for renters. They play games. They advertise a cabin that I was interested in renting it at $115 a night. When I tried to book it automatically went up $193 a night. I asked the reason. They said, "Oh demand is higher at the time you were trying to book it so that’s why it changed" so they’re misleading you all the way from the beginning and then try to stick it to you. BS company. Don’t rent it from them.

Property was ok but we are tax exempt and when I asked customer support how to go about removing the tax they told me not to worry and that it would be taken care of after. I'm 3 calls in. Each time being told it's processing. A month later they tell me they can't help as it's done through a 3rd party.

I'm an owner who rented my home out for the first time. DON'T USE THIS COMPANY TO RENT YOUR HOME. 1) They informed me after my guest checked out that I wouldn't get paid for 30 days since it was my first rental. I still don't have my money and they say now, it's 5-7 days after the 30 days. WTAF. I cleared my guest as having done no damage the day she checked out. 2) They charged her $3,000 deposit for her pet even though I had a policy listed for $90 to cover any pet damages. I didn't know they had done this until she contacted me asking me for her deposit back a week later. I called them and they said they wouldn't return to her for another week. They literally steal your money and sit on it. As soon as I figure out how to take legal action against these crooks, I will.

This is a company of scammers. Avoid at all cost. Booked a house in North Carolina, we walked in and it reeked of mold. The mold have my wife and I migraines the first 10 minutes we were in the house. We immediately called to cancel and VRBO and the owner both gave us the around to cancel the booking and to fix the issue. Luckily, we were able to stay with family in the area but we were never able to cancel or get reimbursed on a $1200 booking. 3 months later VRBO responds with a $79 refund on our $1200 booking for a house we didn't stay in.

1 out of 5 stars. Well Beyond Misleading. The advertised pricing claims “all fees included” and presents a total cost. However, at checkout, the quoted price is only accessible if the customer opens a credit card account—an undisclosed condition that materially alters the transaction. Worse, additional charges labeled as “cleaning fee”, “service fee”, and damage waver are added, despite the ad’s clear promise that all fees were included. My $1,676 magically became $1,926. This isn’t a minor oversight—it’s diametrically opposed to the ad claim of full pricing. These are not taxes or optional add-ons; they are explicitly called fees, and their inclusion directly violates the “all fees included” claim. This bait-and-switch tactic erodes trust and misleads consumers who rely on transparent pricing. I urge the company to correct its advertising, disclose all conditions upfront, and honor the pricing it promotes without hidden requirements or surprise charges.

Very bad experience. Book a place in Marco Island. The following day I was told the property is 2000 more by the owner and I called to complain. They told me they can do that. What a scam. It’s a scam. They had a contract and broke it.

So I booked a home for our extended family of 8 for a wedding. My sister-in-law from out of state came with her family for this joyous occasion. A week before our rental I continued to receive emails about my rental, including the door code and instructions. Yet when we arrived, the door code was not working. We texted the host via the app but no response. I finally called and someone answered. I explained that the door code was not working. After a pause, he stated that he sold that property 6 MONTHS ago. I then was left to contact VRBO support. After a half hour support via chat stated that the home was not available for rental since the owner sold the property. Mind you, I booked this property 2 months prior. I was then told by Vrbo that I would receive a refund and that I would be called to help make alternative arrangements. I never received a call, even after the whole weekend trip was finished.

I reserved a room through VRBO. The policy is 100% refund for cancellations done prior to 30 days before occupancy. Reservation made in October 2025 for a room in February 2026. I cancelled my reservation in October, the same day as reservation was done. The host was to contact me within 48 hours. I still have had NO contact. I have messaged and called without any response. This is a common problem with VRBO it appears. I recommend NOT to use VRBO but if you must, do it with caution and a good credit card company.

We booked this property through VRBO for a stay in August 2025 and were shocked by what we found upon arrival. The door was unlocked, the mailbox was overflowing, and the unit was clearly not cleaned — unmade beds, dirty towels, garbage in the kitchen and bathroom, and dirty floors and surfaces. Even worse, we later confirmed that the property’s rental permit had expired before we even booked. VRBO still allowed the listing to remain active and accepted our payment for a property that was not legally authorized to operate.

Trying to book a property yesterday during the Cloud issue. All request were denied with either: “Not available dates’” or insufficient credit card information.” I ended up eight pending reservations, same city, same dates. I cancelled ones that had been accepted. All had insurance policies. Finally making contact with a human, who agreed there had been technical issues, assisted helping. He however could not do anything about the 5-7 days VRBO holds literally thousands of my dollars hostage. When speaking with his supervisor, who denied any responsibility on VRBO’s side. Ultimately, I am resolving the issue with the insurance company, who acknowledged there was a technical issue. The rest I will resolve with my credit card companies. VRBO IS TECH COMPANY, NOT A HOSPITALITY COMPANY. USE HOTELS!

I booked a weeklong stay in a New Hampshire VRBO. We checked in on a Wednesday and by Thursday we started suspecting a hot water issue. By Friday night there was no doubt that the hot water heater wasn’t working. I sent a message to the host/management company via the VRBO app on Saturday morning and a direct text message in the afternoon before eventually calling since the messages were not acknowledged. Since it was a Saturday evening, no one was available to check out the problem so the host apologized and said they’d issue a refund for the inconvenience of not having hot water and assured us that a maintenance team would be out on Sunday to take care of it. But, the next day, I assume it was the homeowners that showed up instead. They didn’t communicate anything to us about what was going on and just left without saying anything. Still no hot water.

This is absolutely the worst service for vacation stays. You are better off taking the money quoted for one of their properties and putting it in your boiler. This month, I planned a vacation through VRBO and the property was abysmal. No upkeep, grimy, inadequate temperature control and the kitchen was filthy. Contacting the property manager resulted in her launching into an unprofessional diatribe that had us out the door and in a hotel immediately.

I rented a home in April 2025 for a future stay in October 2025 for my son’s wedding. I thought I was doing the right thing, planning ahead, finding a house that was large enough to accommodate my son and all of his groomsmen and their spouses for the weekend of his wedding. I communicated with the host regarding early access if needed in order for me to stock the refrigerator and place welcome packages in each of the rooms. The host was gracious and agreed, etc. I never gave it any additional thought. In the meantime, I rented two other homes through Airbnb at the same time. Had similar conversations, etc. I paid deposits on all and checked find accommodations off my long list of things to do a mother of the groom.

Vrbo confirmed reservation. When our wedding party showed up the condo was already rented. We had to sleep in our cars. Vrbo response was, "Sorry contact the host." The host texted me, "Sorry it is vrbo who is at fault."

We rented a 4 bedroom unit in pigeon forge for 3 nights during fall break 2025. When we arrived at Moonlight Pines Unit 5 managed by Avada Properties and Justin ** we found dirty towels in the floor of the main floor bathroom, no clean towels in 2 of the 4 bathrooms and the electricity did not work in one of the bedrooms upstairs. We immediately reported the situation to Mr **. Several hours later the dirty towels were picked up and clean towels left on the porch. We were advised an electrician would be a the unit on the following day to check out the problem with the bedroom lights. Now, if the cleaners cleaned the unit they would have been aware there was no electricity in that room because neither the lights or the plugs worked!

Don't do it. Booked a house and was very excited, as were my kids. Then I get a message saying the house has been sold but the new owner will honor my reservation. The very next day my reservation is cancelled. In order to rebook I will have to pay almost double. VRBO customer support is absolutely useless. Beyond useless. Too good to be true for a reason. Save your time and money.

Called twice. The guy could not understand English. Finally called back and was hung up because he could not understand English or too lazy. I imagine because of VRBO customer service center, the homeowners have lost business and should look for better representation!

I’d give them a zero, between them and The Evolve Team (host). They are referring me back and forth not knowing where my payment went. What a joke of a “company.” More like scammers. Sent them multiple emails, phone calls, no resolutions for two weeks and my stay is in 2 weeks!

Very disappointed in the way they handle their return policy. We let the homeowner know we had an illness and canceled the 15 days before we were there. We only received half our money back and when I go on the website of the Home we rented it’s rented out for the week that we were there so they got 900 of our dollars and whoever stayed there 100% of theirs very disappointing and they keep pointing to the fine print. They have three different policies on reservation cancellation.

Nightmare. I would stay as far away from Vrbo as humanly possible, if you want any success in the short term rental biz. There is no customer service, and if you do get someone on the phone they're obnoxious, unhelpful and pretty much exemplify a narcissistic attitude. If they respond via email, despite you having requested a call back, expect a form letter and/or pre-written sentences to insert into their email response. Vrbo makes the experience not only uncomfortable, but a waste of time as it's extremely unproductive. Every time. On the other hand, Airbnb has been wonderful.

We are 1st time homeowners on VRBO. We accepted our 1st rental with VRBO the guest came and spent 3 days in our home after which he messaged us that he would provide a 5 star review. After a week we had not been paid by VRBO and started to get concerned so we reached out to them and they stated that we would be paid by the 28th of that month. 3 days after this communication we received another notice from VRBO that we would be backcharged $1300.00 for the reservation!

We booked a property in Taormina, Italy (Booking #**) through VRBO that was advertised as fully air-conditioned and safe. What we got was the opposite: Multiple rooms had no AC units at all despite the listing. The limited AC that existed was non-functional at check-in. Indoor temps hit 90°F+. Visible black mold was present, including inside a light fixture, with a strong odor. A broken glass table and no window screens added further hazards.

I made a reservation for an Apt. For April next year Through VRBO. They charged my card $1917, the charge went through with the card but then they charged me $397.81 extra because they say the Rates went up, I cancelled the reservation, they took it off my card but they did not refund the extra 397.81. How can they charge me for a reservation that was already cancelled. I would like some help. I called everybody but nobody can help me.

Checked on renting 1 bedroom unit at Bridgewater litchfield by the sea. Stated pets allowed which was only for owners not renters. False advertising by the owner(s). I was told the HOA bylaws states pets allowed only for owners.

On June 25, 2025, I rented a VRBO for four days with a charge of about $1,500. This was steep, but I was willing to pay for what was described as and photos portrayed as a charming cottage, “on a white sandy beach” and a nice private pool. When we arrived on July 29, 2025, the smell of sulfur and natural gas were overwhelming. There was nothing behind the house but rocks, seaweed, and trash. The pool had broken pieces everywhere, and immediately adjacent in the next door property was an empty pool with pooled water filled with mosquitoes. There was a closet with floor to ceiling trash packed into it. The floors were filthy and the bedding had visible stains everywhere. There was mold all over the property.

My two sisters and I rented a house through VRBO in Bellingham WA right on Lake Sammamish. The home was two level with a deck, walking distance to lake, gorgeous view and beautiful home. When we opened the door and walked in the house stunk so bad of cat urine. We opened up all the windows an turned on all fans to see if we could alleviate the smell. We noticed there were no towels, no soap in any of the bathrooms, laundry room or kitchen, beds did not look like they were made with fresh sheets, kitchen was not wiped down. There was no book anywhere telling us of wifi network name or password, no instructions on how to use air conditioner, tv, etc. We checked in at 5pm - one hour after check in time and at 5:20 a lady shows up and identifies herself as the cleaning company and told us we were not supposed to check in until she can clear the house?

I have been trying for one month to cancel a reservation. The host won’t reply and VRBO has USELESS customer service. Why would anyone use this? I tried the human chat twice and both times no one even said “hello” before I bring the chat and kicking back to the virtual chat.

Terrible customer service. Will never use as an owner again. They make the website literally impossible to delete account. Feel totally scammed and truly despise this site. It appears to have become a scam since Expedia bought it.

Use ANY other platform you can before booking through VRBO. I have booked through VRBO so many times just because of their broad availability, but they literally do nothing to verify properties or reimburse customers when rentals go awry. We had our water SHUT OFF in a property and were not even given a full one night's refund. In addition, I had to do the towel laundry when we first got there (housekeeping must have forgotten it?) and our outside areas were not entirely misrepresented in the photos and were unusable. Customer service literally did NOTHING to help me get reimbursed in fact they seemed to think it's "no big deal" to have to live without running water overnight.

I had a booking through Vrbo (via Orbitz) for a stay in Edmonton, and it was an absolute nightmare. The property address provided did not exist, and the link in the confirmation sent me to a completely different location. I arrived late at night, stranded with my luggage, and the host was completely unresponsive—calls and messages were ignored.

Disappointed with Host and Vrbo’s Damage Deposit Process. After our stay, I received a form to rate the host. While the host was generally fine, they were overly intrusive—reaching out to me every single day of our 4-day stay, which felt excessive. When booking, I purchased a non-refundable property protection plan for $59, which covered up to $1,500 in accidental damages—a precaution I took because we have a large family and understand that accidents can happen. In addition, the host required a $700 refundable damage deposit, which I also paid.

VRBO is the weirdest platform. Asked an owner what his trash policy was, when placing the reservation - only because it was the source of a negative review from someone that had stayed there. He opted to allow my request to expire, ie, cancel out. It is soooooooooooooo much easier, less restrictive, and often cleaner, with way better support -- just to stay at Hilton. OH, in this case, Hilton was less expensive too. This was about owner at **

I booked a property through Vrbo, and the listing stated it was “safe for ages 0+.” Unfortunately, that was completely misleading and created a huge safety concern for my family. The bedrooms are located in a loft with only curtains as doors and a steep ladder for access. There was no safety gate or barrier at the top, meaning my 3-year-old could have easily fallen and sustained a serious injury if she woke up in the night and tried to come find me.

Don’t trust this company or Vrbo. The amenities or the property information mentioned on their app/website isn’t verified. They will ask for proofs and ask if you took pictures. Don’t trust whatever you read. It’s better to book a hotel than book anything from their website.

Only giving one star because it cannot go any lower. This entire company is a SCAM. The hosts do NOT EXIST and VRBO goes ahead and puts their homes up for instant booking. You are charged and that cash sits with VRBO until the host realizes what has happened and cancels. VRBO will then penalize the host, charge them 10% of the booking, and keep all the cash. So VRBO makes money off the interest of your money plus the host penalty while you are left with no where to stay.

Booked through VRBO. Had something come up and cancelled with OVER 30 days for them to rebook the property. Not only did the property keep OVER 50% of the $4600, but VRBO KEPT A $400 fee. TOTAL SCAM!!!! Book a hotel. DO NOT USE!

Trying to book a holiday. 3 of 3 bookings that listed available were cancelled saying now not available. First was cancelled two days before trip. Owners just offering excuses and another date, which after planning or holiday we cant change. I feel this is vacation gambling and we lost every spin. Why say available when not available. Plus $2000 takes days to refund. While we can afford to pay again and wait for refund, many others this would completely ruin their holiday as spending another $2000 while waiting on refund simply wouldn't be possible. We are now scrambling to find somewhere or cancel our holiday. Will not use Vrbo anymore. This has been a stressful and horrible experience. The complete opposite of what you want planning a getaway.

I have a rental on VRBO in Houston Texas the reservation was booked by one person, but the people who showed up weren’t the person who booked it. I assumed it was booked by family member of the guest. They stayed for 16 days and when they left. All I can say it it was a horrible mess! The home was trashed, towels were damaged to the point they had to be thrown out! Glasses broken, food and trash everywhere, items left for me to dispose of, furniture moved from one place to another. The clean up took four hours! I contacted VRBO. Was told my only recourse was to ask for an extra charge, that’s it. ASK! Of course we know what their response was. Needless to say I’m out of hundreds of dollars and that’s it. My rental will be taken off VRBO immediately! It’s not worth it. Airbnb does a much better job with customer service.

My wife are owners and had to cancel an upcoming reservation that was over 2 weeks out, due to a medical emergency. Because of that, they suspended us from the platform but allowed clients to book reservations without our knowledge. When we finally was able to reach CS, they threatened to charge us cancelation fees AND 50% of the booking! Horrible business practices. I WOULD NOT RECOMMEND!!!

We just had a horrible experience with Vrbo. We rented a place in Mammoth Lakes California when we arrived the place was horrible. Bad smells, very dirty and just disgusting. Everything was super grimy and dirty. The photos are very deceiving, looks awesome but it's not. We tried contacting the host via chat and phone with zero replies even now 4-5 days later. We never stayed there because we were so grossed out. We just left and drove all the way home 5 hours. Vrbo has been horrible to deal with and not willing to help. They will not refund us due to host not responding. It is the worst customer service I have ever dealt with. I really am blown away by it. They are all from India too so that always helps. :) They are very rude, not helpful and awful. We will never again use them.

As a host on VRBO I find it's a pretty terrible experience. I see lots of fraud, lots of bad actors, and I had my beautiful home trashed a couple of times. And VRBO customer service is simply terrible. The tech is terrible. I actually don't have anything good to say about the company.

I recently stayed at a VRBO property in Gary, Indiana (Miller Beach Blue Door By The Shore #3) from July 17–20, and I can confidently say it was one of the worst travel experiences of my life—not only because of the condition of the property, but because of the way both the host and VRBO corporate handled the situation.

Whether you are an owner or renter PLEASE USE A LOCAL REAL ESTATE AGENT! Search the area you want to visit and make a couple of phone calls. VRBO does not deserve to be in business. I have had a listing on VRBO for 8 years. They initially were a great site charging $500/year for a listing and making a modest fee charged to the renter. They have gotten greedy these past few years and switched to a percentage of the rental price paid by the owner and a huge fee paid by the renter. They make more than $2,000 for each of my weekly rentals. I have a small following of repeat renters, so I no longer have many weeks to rent to new guests. They recently inactivated my listing and will not reactivate it due to low acceptance.

We rented a cabin in April in SC and the host required a $1500 deposit due to having fire pits and a log frame exterior. 4 month later we STILL do not have our deposit back from VRBO even though the host and I both have records saying it should be refunded. I also got on the phone with Customer SERVICE at least 4 times. We just reported them to BBB and also to American Express and there team is going after this company. Kholoud from VRBO was the manager I talked to who said she would call back and also give updates and never did. FIRE HER. AND FIRE THE CS rep group. THEY ARE DOING A TERRIBLE JOB AND THIS IS THEFT! I WILL NEVER RENT FROM VRBO AGAIN.

In early July we traveled to London, England and after a cancelled flight and an overnight in Calgary we arrived at our VRBO rental. We were a group of 8 including 3 children and to say this apartment was misrepresented is an understatement. The apartment had major plumbing issues which resulted in flooding and sewage backup in the shower. The kitchen cupboard doors were literally falling off. In its current state the apartment is not habitable. The host started off communicating well then just disappeared eventually telling me they don't work on Sundays. VRBO were no help telling me to try to resolve with host. The only saving grace was the bedrooms were ok and we were out all day. I submitted an extremely bad review with photographs and expected to be contacted by VRBO but I have heard nothing and it has been almost a month now.

I booked a place and it was accepted just for the host to say that they already had someone else booked on those dates. They can take my money real quick but can’t give it back real quick. Customer service has been no help. Not wanting to help or take accountability.

VRBO is terrible! We had three families visiting Harrison Township Michigan from Colorado for four nights. When we got there the house had been sold. We were stuck with no place to stay. VRBO did not offer any reasonable solution, compensation or accept any fault. We received confirmations and emails up until the point of checking. These are obvious bot responses and not from the host. Tried to call and email the host but with no response. Very disappointing!

Vrbo does not provide customer service - you can't make through the chat bot which is utterly damn and can't answer even basic question. "Agent" option never worked for me. Also they do not provide you with past visit receipts, you can't get them. To me it's one-star service, no more.

I had a nightmare experience with a VRBO property just few weeks ago. I booked a top floor of a bungalow "in a quiet neighbourhood and home" for my son and I, travelling for my son's camp in Calgary. I had conversations with the owner prior to booking about the importance of noise since he had a few properties. I recommended this one.

Extremely disappointed in Vrbo. Had a very bad experience and called them to get it resolved and made it even worse. Have talked with 5 different reps now with limited English skills and keep giving me runaround. Have had numerous reps promise me I would have it resolved in 2 business days, and now 10 business days later, they have to take it to another level. I thought they were in existence to protect buyers from getting taken advantage of but I'm finding I’m wrong. What I learned about them is when experience is good, they are fine, but if something goes wrong, they don’t really help but just give you runaround. Completely dissatisfied with this entire experience.

As a host on Vrbo, I had a deeply disappointing experience that I feel obligated to share as a warning to other current or future hosts. A guest booked my property for two nights and completely trashed it — hosted a party, smoked indoors, broke wine glasses and stair rails, stained the drywall, vomited and used towels to clean it, and even broke one of the beds. The total damage came to $1,150. When I tried reaching out to the guest, they ignored all communication. I then contacted Vrbo for support, only to be told that because I hadn’t added optional insurance to the booking, there was nothing they could do. Essentially, I was left to cover all the damage out of pocket.

As a host, I strive to give the best guest experience. My property is fully rehabbed with several entertainment opportunities and 5-star reviews. We recently had a thunderstorm in the area that led to some water issues from the county, and new guest asked to cancel with a full refund, which made sense to me and I allowed. But Vrbo penalized me $256 for this cancellation; they said penalty can be waived if I produce documentation from the county explaining the cancelation reason. Due to some delays at the county, the letter came in on the 11th day but Vrbo wouldn't accept the letter. So I not only lost the income from the guest but another 256$ additionally. Vrbo’s customer service has been really disappointing—they only seem to care about making money, not helping people.

Very unsatisfied service provided by VRBO. Promised the reimbursement but never gave it. My booking was cancelled at last moment and VRBO offered new booking and the price difference. But never gave my difference back. Pathetic service I have ever received. Would never book with VRBO again.

There is nothing inclusive about their fees. They added 16% in surprise fees, excluding the 13% in taxes, and I still needed to be ‘approved’ - a process that can take 10 days. They also charge a 50% cancellation fee. I don’t yet know if it is 50% of the booking or if it includes the fees. After all the fees, I could have rented an entire house instead of an apartment.

Horrible experience with customer service. Canceled a property within allowed time frame. Was charged twice by host and then refunded for one payment. Almost year later still waiting on refund for second payment and VRBO keeps giving me the run around and won’t refund me. I didn’t even stay there and being charged over a $1000. That is fraud.

My friends and I booked a property in NYC. After a day of sightseeing we arrive to a property that was unacceptable. Roaches seen crawling in the refrigerator on the counter top and the stove was filthy. Roaches were also in the Keurig, one of the beds appeared to have recently been slept in with the pillow still folded and stains on the sheets. VRBO refused to advocate for me and told me that the place was acceptable to live in, even after sending photos and videos. The owner has refused to refund my money as well. Do not use VRBO. They do not protect the consumer.

I recently listed my home on Vrbo, and the experience has been extremely disappointing from day one. When my listing went live, many of the details were incorrect—including the nightly pricing. I immediately called Vrbo to correct the issue and was told by a representative to let the 2 people that quickly tried to book listing expire. I also reached out to people trying to book to let them know what was happening. I followed their advice, assuming everything would be fine. Two weeks later, I received a notice that my account was being deactivated. I called again and explained that I was following their guidance, but the representative coldly told me this was “policy” and no exceptions would be made. I asked to speak with a supervisor and was refused.

My experience with Vrbo was very disappointing. This company is not in business for the customer. The unit family rented was falsely advertised in accordance with Vrbo’s own regulations. Whether the fault lied with Vrbo or the owner will never be known, however, Vrbo refused to refund me for a property that I immediately left due to misrepresentation. I now understand many people have had this same problem with Vrbo. I will never use Vrbo again.

I cancelled a reservation due to continuous flooding in Ruidoso, New Mexico that killed 3 people including two children whose father is a Fort Bliss, Texas soldier. The flooding has been almost daily, look it up in the news. I purchased insurance through VRBO just in case I needed to cancel. VRBO has refused to give me my refund. I did not use their reservation. They have refused to contact or answer my emails or return my complaint phone calls. They denied my claim over ten times with no explanation whatsoever.

I made a booking through Vrbo, the price listed wasn’t the same as final charges (apparently they have all kinds of hosting fees and taxes - not only one but two). If you must make a booking through them, make sure you take a screenshot at the booking page, because it can help you to understand what I was saying here. Very annoying.

Rented a home in Hilton Head through VRBO. With all of the fees it cost nearly $1000/night. We found several cockroaches in the home including in the Master Bedroom bed. We left a day early and forfeited a day of our vacation. I tried to post a review on VRBO telling of our experience but also included the positives about the home. Needless to say, the review didn't get posted. I reached out to VRBO and they basically said they don't investigate or get involved because they don't want to be involved in defamation claims.

Don't rent a property if it's managed by VRBO. You will find the property will not be cleaned and other issues. They will not fixed those issues and your vacation will be a nightmare. They will not post your negative review on the property. Be aware.

Do not even waste your time on this site, it completely sucks, I mean it's not even accidentally good, hands down worst site online! I'm not even going to bore you with my experience, I'll just say what relates to everyone! The site has error messages all over, and you can't ever get any lazy, incompetent Vrbo employee to contact you. What am I saying, they make it impossible to even contact their incompetent staff. They have no live chat, no message system, no email system, etc, nothing at all. If you're going to run a site lazy, at least make sure it runs correctly! No wonder I never heard of this site when I asked 100 people.

Horrible. We got ripped off almost $1000, showed up to our rental and it was someone's home, not even for rent. Embarrassing and also out all our $ and time off work. Fighting to get our $ back now. We had to find a hotel.

Over the last few years, we started using properties listed on the VRBO site. Normally, when we go on vacation, we used to stay at Marriott as I accumulate points with my Titanium Elite status. It's difficult to stay at a Marriott Hotel for some of the vacation spots that we like to visit, so we starting booking through VRBO. We have used VRBO at Granbury Lake in Texas, Oakhurst, CA for our Yosemite vacation, Fredericksburg, TX for wine tasting and relaxing, Georgetown, TX, for R&R and festivals, and Thackerville, OK to attend a concert at Lucas Oil Live. We have never had an issue with any of the VRBO's that we have stayed at, and some of the properties, the owners live close by, and they introduced themselves, and gave us a nice gift basket. The process to book is easy as well.

Awful Customer Service. If something goes wrong like the property is unavailable due to owner renovation which was brought to my attention by the property owner not VRBO 2 weeks later. After 4 hours on the phone asking for a refund they said they would. Keep in mind this was after 4 hours of continuing to try to get me to rebook. You will get disconnected, call back, get another operator, get disconnected, get another operator...terrible Customer service.

We completed our stay in New Hampshire last week. This morning I get an email from VRBO indicating that the host had completed a guest review, and that I would be able to see this review as soon as I completed the property review. Vrbo no longer exposes reviews of guests in their web experience shown to guests. I attempted to let VRBO know about the inconsistency. Eventually got to an agent chat through their virtual agent, and was told a different unrelated story, and then immediately disconnected. Then fell into another connection to an agent that never typed anything and disconnected. See one of the helps that gives a phone number.

I recently spent several valuable hours of my time to research and find a rental for my milestone birthday on Vrbo for a villa on St. Barths. After I did my full diligence and secured "so I thought" and paid the $4600.00 deposit to secure the villa, I was met almost 5 hours later with another email. The host stated the villa had been booked on another platform: "AirBnB" and the information was not sychronized between them. I was then asked by the host whether I could change my dates. Unfortunately, my birthday is set and unlike most events in life, I can't change that date. Therefore, my reservation was cancelled.

They have no standard for hosts. Arrived to a dirty, unkept, mildew smelling property and immediately left. We had booked for a week and spent over $3600. Vrbo couldn’t reach the host during our stay and said there is nothing they can do. Outrageous business practices and feels like a scam. Shame on vrbo and we will never let any of our friends or family ever use them again

Worst and useless service ever - the app is like a trash with tons of technical errors. The customer service is working like a joke - no one has really solved the issue - I contacted them for more than a week but no one takes action or solve my issue.

I cancelled my booking well within the free cancellation window, but getting my refund has been a nightmare. Even after multiple requests, I still haven’t received the refund over 10 days later, and the booking still shows as active. Unlike other platforms where refunds are processed automatically, VRBO relies on the host to issue the refund, and if the host doesn’t respond, you're stuck and they keep your payment. This lack of accountability is unacceptable. I’m now left with no choice but to report the charge as fraud to my credit card provider. I strongly advise others to avoid using VRBO. It’s simply not worth the risk.

The property is called The Stone Sanctuary at McCullough Hills Trailhead (Black Mountain Trailhead). Long story short, we found bed bugs at this property and both the property and VRBO will not get back to us. We stayed one night and paid for 4, but are asking for a full refund: children were bitten by bugs, there were smoked cigarette buds, trash, screws outside within the reach of children, one toilet did not work and we were asked to try fixing it ourselves. The property was not very clean and in the middle of the night, after the property could not help us in a timely manner, we had to relocated 9 adults and 9 children to a hotel. *not able to upload all pictures. But here’s some proof.

I had booked a house in France in April 2020. COVID happened and borders were closed and I contacted the owner in France to apologize for the inconvenience of the circumstances and she totally understood the urgent matter and issued a refund. Vrbo refunded me but refused to refund me their commission on their rental. I have placed this company on my blacklist and swore myself I will never use them again!

I have rented many times from VRBO, but our last experience in Ocean City, Maryland was a complete disaster and now we are out $4618.88 and will never rent from them or Expedia again.

We stayed at Villa Estrella in Cannes France, property ID 413478 from May 24 to May 30, 2025. We paid over $10,000 for this stay. On VRBO it appears as Magnificent Gated Villa, Sleeps 8-10/Private Pool/AC in Mandelieu-La-Napoule, Provence-Alpes-Côte-D’Azur. This property is falsely advertised on VRBO by VRBO and the property owner. The pictures are all old and staged. The property was filthy with mold in the kitchen and basement. The basement smelled so bad that we could not use the two bedrooms down there. The towels were so dirty that they could not be used. The furniture was dirty. The pool was disgusting. The bathrooms were dirty. We reached out to the host who sent their housekeeper Nadia who doesn’t speak any English. She didn’t do anything to fix the situation. Because our group was big, we were stuck. We ended up buying cleaning supplies to clean a few rooms that we could use. We also bought towels.

I booked a property on Vrbo for over $2,000. The host canceled the reservation at no fault of mine — they hadn’t updated their calendar. While Vrbo eventually refunded me, it took more than 15 days to return my money, which was unacceptable for such a large amount. To make matters worse, Vrbo offered only $120 as a goodwill gesture for the inconvenience, stress, and financial disruption. When I called customer service on July 6th, the representative was cold, unhelpful, and gave the impression that losing me as a customer didn’t matter. I trusted Vrbo to handle cancellations professionally, but their support team failed to show accountability or urgency. I will not be booking with them again — and I caution others to think twice before relying on their so-called “Book with Confidence” guarantee.

Subject: Urgent Complaint Regarding Unacceptable Property Conditions and Lack of Support**

Absolutely horrid. Hours long hold times even for easy questions. Then you'll be transferred about 3-4 times on average. Each transfer another 30 minutes hold and start your inquiry all over. They don't even comply with the law and give owners an itemized invoice on bookings. They play hide-the-ball. They rip you off. They are Horrid.

We are heading to Paris in a couple of weeks, someone suggested to use VRBO to find a place. We booked a place a few months ago and the host canceled on us. When I went back to look for another place the site said that these places are similar to what you were looking at so I chose one of them. About 2 weeks ago I put out a question on a Paris FB site to ask ask what arrondissement this was in and found out that not only is it NOT in Paris, but is also in a dangerous area, not close to public transportation. I contacted VRBO and have just been getting the run around!

I reserved online two weeks before our trip to Sequoia. Five days before the trip I checked our reservation. It never went through, but they still took our $670. I tried calling. The customer service rep said I had to give the reservation number. Since the reservation never went through, there was no number. I was told several times that I couldn't get my money without the reservation number. I told the rep repeatedly that there was no reservation number because the reservation never went through.! She said I would be contacted.

Rented a house in Ireland for my dream vacation. Host took $524.30 deposit then the HOST cancelled the reservation and is refusing to give my deposit back, claiming they didn’t receive it, although my bank can prove otherwise! THEN, the host emailed me an invoice SHOWING they took the $524.30 deposit and reminding me of the remaining balance due!!! 5 phone calls and 50 emails (forwarded from host and/or with screenshots), and there is still no resolution. My first communication with Vrbo was June 17th. Today is July 1st. DO NOT BOOK WITH SYKES COTTAGES!!!! I, for one, will never use Vrbo again.

Okay... I'm a host on Vrbo. If you have a listing on Vrbo and someone books your rental on another platform that's connected to Vrbo (ex: Expedia or another platform that works w/Vrbo) you will not be able to leave a review on a person who can potentially destroy your property. I had someone by the initials of SJK stay at my property and destroyed my floor. He allowed insects to come into the room and he killed them on the wall, so not only do I need to resurface my floor, I have to paint. To make matters worse, he ran the water for at least 3 hours at 2am in the morning, while he sang loudly in the neighborhood, causing a problem with the neighbors. I brought this to his attention and he ignored me. After the last two stays, I'm taking my property off of the VRBO platform. HOST: beware of someone staying at your property with the initials SJK! Also, if they don't book on VRBO, no review... so no one will ever know the mess they left for you....

First time using a vacation rental and worst nightmare come true- We were planning a summer trip to the Avenue of the Giants in Nor Cal to put my mother to rest. We reserved our first ever VRBO, with fear and pause over all the mixed reviews and last minute cancelations that seem problematic. There were issues checking into the App to find any details on the property and physical address. The host was non responsive after 2 contact attempts. I then had to call vrbo and navigate pitfalls and a long wait- I get a representative and there is a problem with the confirmation #? Scam is what immediately came to mind. Thankfully after another 20 minute hold, the rep informed me there was a zero missing from confirmation and she would resend all the info. I received 2 confirmations and all the property details. This was about 6 weeks before the arrival date. I get another confirmation email a few days before the reservation thinking all is good to go.

I’ve been using Vrbo for years and never had an issue. Our vacation was almost ruined. It was unclean, broken air conditioner, urine soaked mattress, carpet was filthy and the porch steps were being held up by a braced piece of wood. I agree this is not any fault to Vrbo, but they refuse to give back our fees saying we lied and threatened the host. We sent pictures and texts that proved we in-fact were telling the truth. The host admitted to us that she believed us after sending someone to check things out.

Updated on 07/03/2025: Do NOT host with Vrbo. They do not payout their hosts. I have been waiting over 45 days for numerous payouts from stays and they have not paid me a cent. They owe me thousands. The team has been telling me since June 2nd “to be patient, they’re working on resolving the issue… For over a month they have been “working” on it but still no solution. No one will return my calls, chats useless, the customer support number just tells me they’ll escalate it to billing (which has been numerous times since my May bookings have past). Pictures are a month a part… Now telling me to wait 60 days. This was after he promised to call me over a week ago and and NEVER did!

We booked a cottage for our trip, everything was confirmed and even paid. I got message from host saying that our booking has been cancelled because of slow transition from Vrbo which ruined our trip. Never trusting vrbo again. Very poor app. Do better please.

There were numerous problems with this property. The AC didn't work in one of the bedrooms, the pool water turned green, the furniture was broken, the beds were extremely uncomfortable, and we were left without water on the second-to-last day. I called the manager to come check, but he didn't show up.

I reserved a property with Vrbo, submitted required first payment. There was an issue at work that required me to cancel reservation within the 100% deadline. Vrbo did credit my fees to them, However, the host Coastal Properties SC charged a 6% cancelation fee, of 28.49. I disputed this on my card because when booking it stated NO cancellation fee! Be sure to read the fine print! Will look for other vacation service. Never book through Vrbo. They received my money and paid the host! That is their problem for host fees!

Don't rent house in Saco, Maine the "Surf Spry" ID HA-V260N3. Can't get full refund. reserved 6 months in advance - cancelled 10 days after reservation due to change in travel plans. VRBO and Host responded to my cancelation but host did not process the cancelation - should I have visited him???? - Now I have to lose USD 3'000? A scam - host knew full well what he was doing to be able to keep a portion of the deposit and potentially all if the 2nd payment request had not been sent automatically. VRBO claims to have sent me a mail requesting more info after my complaint, but never received this mail to my knowledge and no response to my further queries. Also not acceptable. I see this seems to be a common complaint with VRBO amongst others. Never again with VRBO! Terrible policies, service, unethical and should not be allowed to do business.

I use to love VRBO but this experience we had was the worst and I was disappointed how they handled it. We rented a house in Tulsa, 7108 S 76th E Ave, Tulsa, OK, which was the worst and they did nothing! We sent pictures, videos, spoke to Jonas etc and they said it's minor. There were dead bugs, urine smell on the carpets, spider webs, nasty hard beds and the house was old and dirty yet they charge a $110 cleaning fee! We reported it to vrbo which is a joke so I will not rent from them again!!!

VRBO is horrible and unethical company. I stayed at a property and we didn't have hot water. That's was 9 people that couldn't shower and worst than that a family member with nerve pain issues that takes hot baths to get out of pain. We spent our night waiting for 5 hours for a repair man that never came and boiling pan after pan of water to make a hot bath to get the suffering family member out of pain. We had to go to the pool to shower for a big day that we had scheduled for 6 months. The next day the water was fixed but by that day wasn't a big deal and we didn't even need hot water.

I have used Vrbo three times and each time there were problems. First time - booked a beach house for the kid's spring break. A month before our reservation, a random person text me saying that the property was being sold to them and I needed to cancel my reservation and rebook with them. If I canceled, I would lose all of our money! I contacted the host via Vrbo and was able to get them to cancel and full refund. I refuse to rebook because the rental price went up 40%. A week after when we would have stayed I got a nasty text message from the previous owner demanding I pay her because "I had stayed at the house". This was a lie and told her to shove it. Second time - our reservation was canceled a month out because the host's HOA no longer allowed short term rentals. Bummer, but things happen.

Cancelation with hours of 100% refund due to death in family. Very rude reply from Erika ** in Anchorage Alaska. I'm told my cancellation will be reviewed regarding a refund. This is by Host not by Vrbo. This was rented again so no loss to Host!! They kept my $936 even though they rented property again. No loss of income to Erika **. Just pure scam.

Vrbo left me high and dry with a confirmed reservation that turned out to not exist. Their customer service did not try to arrange alternate accommodation after I discovered the issue when I arrived at the reserved accommodation. Getting a refund involved a protracted phone-struggle. Vrbo's reservation procedures are inadequate to the point of unprofessionalism and incompetence and their support service is useless. I don't recommend Vrbo to anyone.

I'm a host. First VRBO throws us to the wolves regarding guests. They give us no ability to act on our guests' behalf, guests think hosts ARE VRBO, and VRBO has asked me to cancel reservations because they can't (what????), then they punish me and charge me for canceling the reservation they specifically asked me to cancel.

This company VRBO is a total fraud. I hosted my home with them for 2 years and it is a beautiful home on the hill in the Hill Country with 5 star reviews. I recently had a guest that stayed for 16 days and gave me a 5 star review but VRBO posted the review of someone who did not even stay at my house and that does not even represent my home. Crooks!!!

We rented a condo last week June 2025 from VRBO. We were sent to a third party host Meredith Lodging. The place listed wifi and tv. Neither worked the entire time we stayed. We could not use our laptops. We could not watch any tv. We are requesting a refund.

As a property manager with over 30 listings on Vrbo, I am beyond disappointed with their lack of support and outdated policies for those of us managing multiple properties. Unlike Airbnb and Booking.com, Vrbo refuses to handle guest payments or offer insurance for property managers using their integrated Property Management program. Instead, they force us to process our own payments while still taking an unreasonably high commission, and do NOT cover bookings with their insurance.

When looking for a property in Destin, FL we found one rated as 9.0, wonderful. That was the criteria I had set for property search so I figured it would be wonderful. Once we arrived it was certainly not like the pictures. It was filthy. Everything was broken from furniture, blinds, wifi, flooring, lighting, and more. Most of the already limited outdoor seating was broken as well. The outdoor deck box that kept all the water toys had cockroaches running around in addition to used baby diapers and beer bottles. The yard had scattered red solo cups and more beer bottles/cans.

Only gave one star because zero was not an option. This was the worst experience I've ever had. Door was wide open when we arrived. Stated sleeps 5, but only 1 bed. Running water was brown and rusty, couldn't brush teeth or take a shower. Trying to reach VRBO is a joke. Spent hours on the phone/computer but could never connect with anyone. Please don't waste your time/money.

I have been an owner on this site for 10 years. It has become a nightmare to deal with their customer service staff. They are beyond incompetent. No one can help, All my questions end up needing Advanced Technical Support which is a joke. The situation has worsened considerably since EXPEDIA bought them. I have spent hours and hours, no days and days, on the phone in attempts to rectify a number of issues that arise with my guests. Actually, as an owner, it is embarrassing for me to be associated with the site. The only reason that I have stayed on the site is because I have 105 excellent reviews and am a Premier Host. In spite of this, my business is down this summer because renters have smartened up and no longer use the site. Don't care any more, changing my business to Airbnb.

No longer needed reservation as other opportunity came up. Tried to cancel 9 days before rental. Would not allow it I guess per contract. Guess I misunderstood "24 hour cancellation". Contacted host who blamed Vrbo for contract. Never received any funds back and vrbo could not be reached. They are horrible, do not use!!!

Vrbo is not user intuitive, it lacks features like automated messages, limited size of images you upload, even when you get the correct size uploading is tedious. Often the app does not load well and is slow. Also they do not offer much support for their hosts, I have yet to have a good experience when I call to get assistance. On top of all of that it frequently un links for my hosting app and then I have double bookings and I get penalized even though it unlinked. Also I can not edit reservations with my booking app I always have to call them directly and they expect me to look up and calculate the costs, when it should be as simple as adding the dates with the price on the calendar.

I was due to check in today the 14, however, the host needed me to check out earlier so he offered me a free night, he did not reflect this in VRBO because they would have charged me. I needed to say that because VRBO might say I’m not a verified guest. So we arrive yesterday and we walk in (the host said it slept 17) but it was extremely small. And the odor was horrible. Then I go to the places I check for cleanliness, kitchen and bath. The kitchen stove and oven filthy, the bathroom shower doors had mold and mildew caked in the edges, the walls had stains on them and the coffee pot had caked on coffee in it and the kitchen cabinets had dust caked on them and the ceiling fans as well. If you turned one on dust would fly all over. I would not feed anything from the kitchen to my grandchildren.

Booked wrong dates. Host was awful. Lying, deceitful host. VRBO no help. Paid for dates couldn’t go. It’s a scam. Stay away from VRBO. I am sure that I wasn’t the first person to book a place not realizing it was the wrong date. I had to cancel and lose my entire deposit.

It would be great if toilet be cleaned in the middle of the stay when linen changed. It is not convenient to turn off A/C daily when you leave as it takes a while to cool the place when you return in the evening when it is too hot in the property.

Do not list your property with VRBO!!! They have a terrible platform and tons of hidden fees!!! Beware, beware, beware! Terrible experience - stick with Airbnb - much better! I listed my property and they automatically accepted a listing without my approval and my calendar link to airbnb was not working (because vrbo's platform is terrible). I already had someone in my rental and vrbo now wants to charge me $1200 and I never made a penny on their site.

VRBO does not hold people accountable. They only care about getting paid. SCAMS happen all the time on VRBO. Anyone can post online, if you are stupid enough to pay online, they can pull out anytime. We booked a week stay at Apartamento LUXO 01 quarto - Praiamar Residence in Santos Brazil. Few weeks later, they cancelled saying there was a change in ownership. When we went back to the stie, the same place is advertised again. It's a shame VRBO is a sister company of Expedia. But then again, Expedia doesn't check their vendors either. I was scammed by transportation vendors couple times. Only hotel bookings with large reputable companies can be reliable. Advising travelers to stay away from VRBO.

Beware of doing any reservations with VRBO. I made a reservation in the fall of 2024 for a villa in the spring of 2025. VRBO requested my credit card to make the reservation. I then received a message from the villa stating that they do not take Visa and a wire transfer must be made. When I called VRBO and asked why they had confirmed my reservation on my visa and the villa owner was asking for a wire transfer, they advised me that I would have to deal directly with the owner. I followed their advise and it turned out that the villa was fraud. Meanwhile VRBO had listed on my account that the villa was confirmed. There seems to be a serious fraud happening here. When I confronted VRBO they expressed their disappointment but did nothing to refund my money. I will never use VRBO again. I would suggest you look elsewhere for your dream location. Our dream location became a nightmare.

Like others, the property was not as listed and the hotel was not any better than our room. We notified the front desk about 11:00pm the night we check-in (9:30pm) that we would be leaving in the morning. Booked another location about 11:30pm and couldn't wait to leave, which we did at about 8:00am the following day. Got most of the refunds as promised but there is still $242.01 missing and unaccounted for! Emailed the property manager, the property and the accounting office and have been unable to get any answers. Caveat Emptor or Let the Buyer beware!

Don’t use VRBO. They charge an arm and a leg just being a third party. Look up the property, and book with the actual Host. You will save a lot. They also were not transparent about the host. So when I was charged from an unknown name, I blocked it and canceled my account. Now I have to go through the hassle to get a new card.

Booked thru VRBO, had a problem with the room (it was NOT the one advertised). Contacted VRBO first because I booked thru VRBO but the rep told me to see the host or front desk reception then emailed me later to say I was given the correct room and the resort owed me nothing. They were, I guess, rightfully on the side of the resort but they did nothing to help ME (except give some free advice). Why would I ever use VRBO again?

VRBO listing: Gorgeous Retreat w/private Pickleball court!!! Only 3 min from Sandalwood Manor. [18022 COUNTRY HILL, TOMBALL, TX 77377] Unfortunately, our stay at this VRBO property was far from the relaxing getaway we had hoped for. The most serious concern was a persistent bee infestation, which made it unsafe to enjoy the space. One of our guests was even stung. It was clear this was a known issue, as evidenced by patchwork attempts on the exterior of the home to block the bees. We contacted the homeowner immediately, and while she did attempt to address the problem, not a single day of our four-day stay passed without these unwelcome guests disrupting our experience.

I booked a house for a week for a baseball tournament. I tried cancelling as we would not be participating in the tournament with over 3 weeks notice. To cancel online Vrbo wanted to keep 50% of my deposit (over $1700). I reached out to the host directly for assistance, and did not get a response. I followed up with a second message, finally getting a response asking if I had contacted Vrbo. I explained the situation. It took 6 days for a response saying that was her cancellation policy. Based on the host's poor customer service and insane cancellation fees, I would never book through Vrbo again. Hotels and Airbnb you can cancel up to 24 hours prior to check-in.

**DO NOT TRUST VRBO’S "GUARANTEE"** – I booked and paid in full for a rental property in Ft. Lauderdale, Fl. (Prop. ID # 4230006) through VRBO, only to discover the host was a **fraudster who disappeared** with my money (Over $10,000.00 USD). Despite providing proof of the scam, VRBO’s customer service **refused to help** recover my funds or take accountability.

The VRBO we reserved was advertised as being on historical 7th street across from the famous Hometown Bird Dog Cafe. It was actually featured in one of Laurel city promo books. VRBO description needs to update the site. Cafe is closed and we were told it has been sold several times since renovation. Homeless people were roaming the street and it’s not within walking distance of the popular downtown. Subject yard was poorly maintained and due to homeless activity, you would not want to sit out on the yard chairs during day and especially at night. Overall, it has seen better days.

STAY away from VRBO. Upfront Pricing no hidden fees is a lie, Book with Confidence, is a lie. Make a reservation, find OUT AFTER the reservation there are hidden fees you were not told about, plus being charged a $300 deposit. Cancel the reservation and they will not refund. DO NOT USE. By the way. If you say a deposit to a host, and they refuse to return, VRBO will do absolutely nothing. You are just screwed out of your money.

I've rented through VRBO many times in the past without issues. A few months ago I rented a beach house and found out it was owned by a third party, Surf or Sound Realty. As a result of this, VRBO has charged me over $600 extra for this booking. I have worked with customer support and Surf or Sound and cannot get this resolved.

Indeed worthless customer service. We booked a place VRBO had listed as 10/10 and it was roach-infested with dry rotting furniture. Not only was VRBO worthless addressing the issue, they refused to post my review showing the real condition of the property and warning travelers. VRBO/Expedia/Travelocity are the same company and you cannot trust the reviews.

I booked a property through Vrbo for a short stay, received a confirmation, and made travel plans around it. The very next day, the host messaged me claiming a “conflict” and asked me to cancel because they had double-booked the property. I did everything right — I booked in good faith and followed all the steps through Vrbo’s platform. I contacted Vrbo expecting them to enforce the terms of the reservation or at least support me under their “Book with Confidence Guarantee.” Instead, they told me either I or the host would need to cancel — effectively putting the burden on me to solve a problem I didn’t cause.

Infested with insects. Outdoor furniture was not usable chairs were unsafe to sit in. There was no outdoor grill. Refrigerator icemaker and cold water was not working. TV would not connect to network. Second floor vanity sink is not usable. First floor bathroom is not clean, shower is very dirty. The local office rectified a few of the problems. However, we lost two days of vacation.

Worst business I have ever dealt with. Nothing good to say about it, and will not recommend to anyone!! So bad, I can't begin to try and explain my experience with them. The host wouldn't answer email, and the property wasn't on their site. After HOURS on the phone trying to find out what the issue was, no one, not even the supervisor, satisfied the problem.

We lost our VRBO home in June 2024 due to a fire in Ruidoso. We reported the loss to VRBO June 20th. To communicate with our scheduled guests as quickly as possible, I cancelled the reservations. VRBO sent me a cancellation invoice of 10% of the reservations I cancelled 7/5. I called and asked about the invoice that was sent even thought they had been made aware of the loss. I don't recall the full conversation, but they are telling me now because I called 7/24/2024, I still owe the cancellation fee. Don't trust VRBO or any of their subsidiaries (Home Away, Expedia, etc). They have told me I should understand their policy, but they are showing no understanding of our loss.

Ocean Village Club, A1A. St. Augustine Beach, FL. Great location, great beach access, rented Unit A23, one bedroom, beautiful condo interior. All new kitchen galley, new appliances, nice table are to sit down and eat. Nice large bedroom with a Sleep Number bed. Nice size bathroom, all utilities worked perfect. Very clean and well stocked with needed items. Must stay.

In October 2022, our family rented a cabin in Eagar, Arizona. On our first night, the microwave didn’t work. We reported it the next morning, and the property owner sent someone to check it out. They decided to replace the unit—then sent us a bill for $750, equal to our entire two-night stay. We hadn’t purchased the optional $150 damage protection because we’re meticulous renters and have never had issues. Yet we were expected to pay the full cost of a microwave that simply stopped working during normal use.

I am extremely disappointed with Vrbo as well as the host. My daughter and I rented a place in Louisville KY to visit my other daughter. The place was a great location for us. A lot of restaurants in walking distance. We received our check in instructions day of. When we got there, I noticed they only had 1 towel. I searched cabinets and found the dirty towels in the washer not started. I did message the host via platform and no response. I washed the towels, no biggie. We woke the next morning to a cockroach in the living room area. There just happened to be Raid there on the fireplace mantel (should have been the biggest clue), so we killed it. We were hoping it was a one-time thing. It wasn't, ended up vacating and going to a hotel at 1am.

April 7th 2025 I booked a rental in Lumberton MS. 10 minutes after I paid for the booking the host sent me a text saying the property had already been rented and they would send me a full refund. I received only 50%. I called the host and they said they had not received the money from VRBO. The next morning I checked and listing was still listed as available. I called VRBO and told them about the experience. They told me to "call the host". I told them there may be fraud involved. They said they would call the host and get back to me. They didn't.

VRBO charged me a cancelation fee for a listing that was suppose to be set on approval only and unknown to me had been set to automatic approval. So, after 2 years with no bookings on the platform, I got an unwanted booking overlapping an occupied guest stay. I talked to a customer service agent with this company, and they are unwavering with the fee. I had 9 listings with them of which I removed them from the platform. I keep getting invoices and refuse to pay! I even got a call asking me why I unlisted rentals. They were undeterred citing that this is their policy! The fee was over $200 for a 3 day stay! With them again once I will consider listing. I get a written notice that the fee has been waived! With a 1.1 rating I am not surprised they are going downhill!

I wanted to look at a place in Shoreline, WA for my son, who would be attending the community college there for 1 year and would just need a place to stay during the week if we found an affordable one. We found a place for $80 a night all fees included on VRBO and I tried to ask if we could visit on a day we would be in town but inadvertently booked the place. The bill that was sent to me was for $242.14 for the 1 night. I could not see how to cancel the reservation and emailed the owner, whom I had already emailed explaining we were just looking to visit. It's incredible to me that VRBO engages in such gigantically false advertising.

Booked a house a month and a half before my trip. Paid in full at the time of booking. Got a message with 2 weeks till trip that host cancelled because they rented the house to someone else for a month. I was told sorry and that my money would be refunded and that it could take 15 days for it to show up in my account. There was no offer from VRBO to rebook me. No offer of anything. Now I have to hope that I get my $400 back in time to book something else, and that’s if I can find something available when I do get my money back. IF I even get it back before my trip!

I had a very disappointing experience with VRBO's trip insurance. After booking, I never received any email with the policy or plan number — even after two weeks had passed. This made it nearly impossible to manage or cancel the insurance properly when I needed to. Trying to cancel the insurance was a nightmare. The process is slow, support is unresponsive, and there’s no clear guidance. It felt like no one was really handling it. Given how difficult and time-consuming this was, I strongly do not recommend purchasing insurance through VRBO. It adds more stress instead of peace of mind.

First of all, the host notifies you the day of that there is an additional $20 parking fee when providing check-in instructions. Vrbo states rate as "All fees included", but apparently, that's not the case with all of their properties. Upon arriving, you need a government grade Hum-V to drive through all the potholes surrounding the property. I immediately see a worker slowly cupping water from the roads entering, with a bucket. The entry gate for your key card isn't working, so there are 2 men trying to fix that. The 3 building layout is also quite confusing. I park, and see a hole in a fence where people are accessing the beach, as an entrance.

VRBO is barely a company. The hosts do whatever they want. They lie about their listings, the number of rooms, bed, amenities, they charge insane fees for things they don't do and when you complain VRBO does nothing. Use Airbnb.

That’s happened second time they canceled. I booked three months in advance and 15 days before our vacation they canceled the property. I can’t take this anymore and I will not recommend to anybody go thru with this!!!!

Airbnb is FAR SUPERIOR! Please, do yourself a favor as a guest and STOP USING VRBO. As a host (and vacation property renter), VRBO is horrible. Their customer service, their integration support, their platform user interface, honestly - I don't have anything good to say about it. I have NO idea how it's still in business.

VRBO is now going after property owners fraudulently. They are now charging property owners if a customer needs to cancel. They say that they don't, but you have to file a dispute within 30 days if a customer needs to cancel (if you are aware of this) and dispute that it was the customer that needed to cancel, otherwise, they will charge you a 25% fee minimum of $50. Even if you call and dispute the charge, they will say that yes, it was the customer that cancelled, "I see that" but you needed to call us within the 30 days. (Because after 30 days, it becomes your problem.)

I have been dealing with this company and listing with them for over 10 years. They started out humble and kind. They have turned so greedy and ruthless. They do not support owners what so ever. They don't even support renters. They are very selfishly motivated and only care about retaining their high fees from everyone. Their competitor are much more reliable. I hope that other, better companies come to the forefront so these guys don’ t last much longer.

I paid $312 to rent this RV on the owner's residential property because we were looking for a "camping' experience and chose this place over all others because it had a hot tub. The jets were broken and on order, according to the homeowner when we arrived. We accepted that fact graciously and then as the night wore on the smell of sewer overcame the camper to the point that we could not sleep and left the property at 2:30 am to drive around and call around the area to find a decent hotel with a vacancy. The owner offered a 50% refund for the hot tub issue and said nothing about the sewer stench. I then reached out to Vrbo and was told I had to have photos of the issues of complaint. How do you photograph sewer stench and broken hot tub jets? Vrbo is a joke and so is their rentals!

VRBO doesn't take down a property listing even after receiving multiple customers' feedback stating their inability to contact a host and access the location. I also didn't hear back from VRBO support until the following day which really shows how much they care about the customers. I will forever advocate for the use of Airbnb or Booking.com over VRBO. Vrbo will leave you stranded in a different city with no place to stay and continue allowing scam listings to ruin your vacation.

VRBO has been experiencing difficulties for hosts to log into their own hosting accounts for weeks! VRBO's customer service representative confirmed that it was a known issue and they have been working on it to address it. Several weeks now. This is the absolutely core of of their business model! If the airline can not sell tickets for the planes they have, they do not make money. If owners can not access their own owner's portal to access guests' reservations/bookings/their properties for several weeks, is there a reason the company is still in business?

A nice house is far superior to staying in a hotel. Usually. This was, hands down, the worst experience we have ever had with a vacation rental. A month after our stay and trying to work with management/owners, it’s time to give our honest review. After parking in the car port — not the garage promised in the property listing — and entering the front door, we found the misinformation about the garage wasn’t the only thing that would not match the property description. 

I stayed at a property (1051 Oakland Ave. Menlo Park CA) for 2 weeks. The day I arrived there were signs of neglect such as a broken fence gate, uneven walkway and an air conditioning unit sticking out over the sidewalk. April 8, 2025 I slammed my head on the unit and was taken by ambulance to the ER. A week later the owner never asked how I was (even though she lives in the same house that I rent a part of). The kitchen is in a closet with no air vent. The entrance to my unit is dangerous including rocks on the bottom. There are missing bulbs in the bathroom, dirty windows and slippery hardwood floors. I had to go buy over $100 in rugs to put down to prevent me from falling. This property needs much work; but the owner will not admit that it does.

First time we used Vrbo and also the last. First house we rented told us that the price we paid in October was not good for April. Did not tell us until about February so we had to rent another house. The second one we rented had roaches in the house so we left early. Owner was nice enough to refund us for the last day of our stay but Vrbo would not help us at all.

We have rented several properties through the years with VRBO. Most recently, we rented an apartment in Mazatlan, Mexico. The unit was clean and comfortable and the one maintenance issue we had was addressed by the landlord. We were required to leave a damage deposit that was stated in the contract to be refundable. We never received this back and we definitely left the unit clean and with no damages. This is where the VRBO experience is not so good - good luck trying to reach them. The Landlord said it wasn't his responsibility to refund this as it was booked through VRBO. Have been unable to find how to contact VRBO directly about this issue. They had my credit card number on file and should have been able to refund it automatically. So I was ripped off for this damage deposit in my opinion.

Something has changed on VRBO- The host contacted me directly not on the app- Asked me to pay- Never sent the link- Spent 2 hours on chat with VRBO-VRBO said the host needed to cancel and host said VRBO needed to cancel....I have rented around the world and was never contacted directly by host on WhatsApp....I am struggling to cancel and confirm that there are no charges... Transaction felt shady- Not what I expected from VRBO.

I had an issue accessing my account on the website and I call customer service. I spoke with Ahmed who has my customer service representative. He resolved all my issues and helped me contact the owner to have access to the property. He was very professional, caring and concern and he gave me great customer support in a timely manner.