Vrbo Reviews

Trying to secure legitimate rental in Phoenix AZ area. Continue to receive what may be bait-n-switch responses from some prospective owners/managers. Need reliable source. Not able to contact anyone running site; however, it appears they are not really looking out for the consumer. This site may be encouraging theft. Plan to research a bit more.

After renting a villa through VRBO, we filed a review of our stay which was negative, but accurate. We had to produce paperwork evidence of our stay (cancelled check, signed contract, etc), which we did. The owner claimed we never stayed at his villa - a blatant lie, but VRBO sided with him to our unbelievable dismay and the review was never published. Now we find out the villa owner has a criminal record and was just arrested again for impersonating a police officer and solicitation.

Tom and Pat Doss. Owners of Rockys Run Getaway Listed on VRBO - Me and 5 friends rented this house for our annual Lake Anna Memorial day weekend trip. Pros: house is Beautiful with a capital B. Amazing views and the home itself was very clean. For boaters you are roughly a 10 min. boat ride from Lake Anna Marina. Cons: At 9:15 am on Monday, our check out date, the owner comes into our rental. Does not knock but lets himself in demanding to know why we are still here when check out is in 45mins. Yes, we still had the place for 45 mins. The 6 of us all were yelled at and talked down to for 45 mins by both of the owners. Real professional. The owners are rude people. Everyone in our group was between 25-30. We did not trash the house in any way.

I had very much the same experience as April of Warington, PA (below). I paid a deposit for my reservation and paid for their "Carefree" insurance. I then got an email from VRBO saying the property was no longer listed and was not available. They were "investigating". Only thing from them after that was that nothing is covered by the Carefree insurance. Try to get your money back from your credit card bank. Well, I didn't need to buy your fraudulent insurance to do that. The 1 Star rating supposedly means I am "Angry". Well, I'm a lot more than that. How about adding a 0 or negative star for companies like VRBO/Home Away. The Carefree insurance is a complete fraud--they only pay off if they feel like it--but what does this say about the rest of the operation. I certainly would never do business with them as a renter or owner.

I own a vacation property that I have listed on VRBO. I pay top dollar for the listing so I can be "listed at the top of the page." In the past 72 hours, I have had 3 customers tell me they have been unable to pay by credit card. They receive an error message. I called VRBO customer no-service line and they tell me it's a problem with the customers' credit cards. Hogwash! Their solution? Have my customers call them, wait 10 minutes or more for someone to answer and then they will process the card by hand. What terrible service!

Do not rent from Glenn ** and "House of Dreams". He represents himself on VRBO as the owner when in fact I looked up the owner of the property we were considering in public records and another owner was listed. Additionally, he tried to rent us a "cancelled listing" by offering us a discount, but at the very last minute told us by phone that there would be some construction on the property. When we declined to rent under these terms, he called me all kinds of nasty names (whiny, greedy, etc..) and sent me a very unprofessional and alarming email. He is bait and switch. Beware!

I rented an apartment in Paris, France, through the VRBO site for last April 10-19. We paid the full rent amount that was required by the owner in advance, by bank transfer to an account under the his name. My husband and I were having a family reunion with my daughter and her family because they live in Italy. We arrived to Paris from Mexico City and went directly to the apartment's address, at 4 pm. When we arrived, we asked the manager of the apartment building for the person supposed to be the owner, ROBERT **, with whom I had been in touch for at least 2 months by email.

If I could give this a negative star, I would. I recently went through VRBO to rent a property at Bonnet Creek, in Orlando, FL. After sending complete payment AND paying for their "so-called" rental Guarantee and protection, I was notified 11 days before our trip to Disney by VRBO that the property listing has been removed and not to send any more money to the owner of the property. After several communications with the owner, who informed me that the money in Escrow was being refunded to all renters from now to the end of the year AND that that VRBO and HomeAway withdrew the rental property listing.

We list our rental condos on VRBO from 2009. VRBO worked perfectly first few years: good website, good Customer Service, a lot of Customers for us. But from the December 2013 VRBO has changed their search system and I, as the Owner who did NOT sign up for VRBO/HOMEAWAY payment system, have no Customers from VRBO anymore. I did not sign up for this system for the following reasons: 1. VRBO has NO Responsibility for deals between Owners and Travelers by their TERMS and CONDITIONS. 2. Now I am working directly with another Processing Company and I am responsible for any transactions. Plus, Money comes to my Bank on the next day. 3. My Customers can contact me at any time if some thing incorrect. From the other hand my Processing Company can contact me if they think that some thing wrong. In this case I will fax them the Rental Contract signed by Guest for proof the transaction. All very simple!

VRBO (Owners) is generally very, very good BUT don't trust them all. These listings "Infinity Bay Condo with Expanded Daily Breakfast Buffet Included!!!" #571740 and nine others ending in 42, 44,45, 46, 48, 49, 50, 51, 52 are not owner rentals but are hotel rentals acting as managers. There is no owner to deal with for your rental. Rent only from those that say "Owner Operated."

I have booked about 10 VRBO listings and have yet to be disappointed. I don't discount some of the bad experiences folks have shared, and I'm aware that VRBO is just a listing service. Yet if you follow just a few guidelines to prevent being ripped off, you'll enjoy a great alternative to cramped hotels.

***WARNING*** In all our years of international and domestic travel, I have never received such unprofessionally and vicious treatment. Common chit-chat emails with Beth ** of St. John Guest Suites will be manipulated to her favor. BEWARE: If you book with St. John Guest Suites, and Beth agrees to a certain payment schedule, and you send your initial deposit with a tracking number (as per their contract) WHICH SHE CAN TRACK HERSELF, then you make all your air, car rental, VRBO insurance, etc., and you are proactive on tracking the deposit but see that it has gotten snagged by the post office and alert her of same and then you proactively advise her you are working with the Post Office for resolve, SHE WILL STILL CANCEL YOUR RESERVATION WITHOUT GIVING YOU THE OPPORTUNITY TO SEND ANOTHER CHECK.

I've used VRBO with good luck in the past. I've lived in Santa Fe before and even checked out the casita on Zillow - the purchase price was low - which should have been a red flag - while the casita is true to the pictures, the neighborhood/block is totally sketch/ghetto/barking dogs/24/7. Can't believe the 5 star reviews are real. Plenty of urban grit in America but if you want a relaxing vacation chose a B and B and not Casita Soledad - won't use VRBO again - definite buyer beware mentality - owners don't have to be accountable if bad reviews aren't published.

For the month of March 2013, my husband and I rented a house in San Miguel de Allende, Mexico using VRBO. Number 73526. The stove had a glass top which exploded first time we used it (extremely dangerous). The owner promised the house for the month of March 2014 and then proceeded to rent it to others without advising us. She has kept the entire $500 and not yet replaced the glass top over a year later. We found a solution for about $140 but she now refuses to answer our e-mails.

We rented a condo in Orange Beach AL VRBO159581 and put up a $350 deposit. They kept $90 claiming that we soiled a twin bed sheet. We asked them to give us a receipt for the sheet and they refused. There is no way that that sheet was worth $90 and I am sure that with proper washing it was still usable.

I have rented units from VRBO in the Cocoa Beach, FL previously with reasonable luck and service. However, unscrupulous owners have learned how to bend the system to take advantage of the customers, those trying to rent a unit via VRBO. I have used VRBO several times in the past. NOT ANYMORE. More often than previously, I have recently found that the owners do not fill in the calendars correctly and mislead the customers. The more desirous units are gone (maybe and maybe not) but are still listed as being available.

Why on earth would VRBO take a reservation payment and hold it for a month before releasing to the owner? Airbnb does a direct deposit after a guest has stayed the first night?

I used VRBO on the advice of my aunt, who has used them for years, to book a condo in Colorado for my honeymoon. I have to say it was a great experience. The site itself was very useful for really digging into a region, and narrowing down costs and amenities of the area. I was very nervous about using the site since I hadn't ever done anything like this before, but it all turned out well. As for the condo, it was great. I was able to email the owner of the condo we chose through the site and worked out time and rate. They sent the contract over, and I sent the money. Everything worked out well. Now anytime I look to go on vacation in the last year I have started by looking on VRBO first.

VRBO would not publish this review! I need to post this everywhere. VRBO would not help or listen. My daughter and granddaughter rented this house for three nights and stayed one. One word. Roaches. We found 5 large roaches before we had enough and called the owners. We stayed one very sleepless night then booked a hotel. The owner was agreeable to giving us a partial refund for our stay. We were told it was the season (and then something about roaches being attracted to the pool - what?). I still think it is unacceptable for a luxury house rental. No one should have to spend a night listening to sounds of cockroaches. To date, he has not refunded our damage deposit. (We stayed in one bed and would not go even into the other rooms for fear of what we'd find.) I had to write about this experience somewhere.

This would be for condo owner on 10th street, Vrbo.com, condo 477104. Word to the wise vacation home owners. This comes from a large business owner. When you sell your service, it's a good idea in order to make a sale to be polite to person looking to rent. This owner was rude and ignorant right from get go, then proceeded to yell at me when I questioned of how the lease worked. Will make sure this person does not rent to any of family or friends. Guess what, thousands of renters looking to rent... Why would we ever settle for ignorance and rudeness. Good luck ... and please look elsewhere.

The owner for rental property ** took my initial deposit I'm February 2014 of 780.00 dollars for dates that were in June 2014. I cancelled my request 2 days after sending the money via Paypal. The owner did refused to refund the deposit and per the rental agreement she is required to return full refund if deposit if it is over 90 days before the dates home is rented. In addition the agreement states that it is in effect day of check in. Owner was upset that I attempted to retrieve my deposit through Paypal.

I contracted to rent this condo in July 2013 for the entire month of February 2014. Two days before my departure for Miami, I learned that this condo would not be available and was the subject of a fraud situation on the part of the owner, Ryan **. I had paid the deposit of 50% back in July through my credit card directly to VRBO. About a month before my vacation I noticed that VRBO had issued a credit back to my card for the deposit. I called the owner to find out what was the problem and he assured me that my rental was still intact.

I rented #363362 in Puerto Rico, which was a home in Dorado Reef and paid the deposit for my client. Now, that villa does not even exist and the number #3633662 is the number for a condo this guy is trying get money for from others he plans to scam. I went to the Dorado Reef folks and found out he never owned that property and was not allowed to work in their complex. I am a third party in this and I want to get the money refunded to my client so we can book something else for him.

First of all, do not just go by reviews posted on VRBO. They only allow you to post a review if you stayed at the vacation property. Regarding: Property #248063 - Casa de Duck - Georgetown Sands Road in Duck, NC. I had rented this beachfront house in Duck, NC for 1 week through this website in January for a vacation in May. I had paid half the cost as a deposit and the other half was charged to my credit card a few weeks prior to the reservation. This house was 8-bedroom which would accommodate a family reunion including family travelling from Florida and Maine.

First of all, do not just go by reviews posted of VRBO. They only allow you to post a review if you stayed at the vacation property. Regarding: Property #248063 - Casa de Duck - Georgetown Sands Road in Duck, NC. I had rented this beachfront house in Duck, NC for 1 week through this website in January for a vacation in May. I had paid half the cost as a deposit and the other half was charged to my credit card a few weeks prior to the reservation. This house was 8 bedroom which would accommodate a family reunion including family travelling from Florida and Maine.

Dirty, dirty, dirty. Emailed VRBO. Said I should have contacted them (I guess before cleaning up maggots??). I think they should have sent over a GOOD cleaning company and gone through the condo from top to bottom, end to end once they were notified. Can't quite sort out their policy. Garbage disposal quit and backed up and they were johnny on the spot to fix. But maggots in the living and kitchen areas and they don't respond other than to say sorry. The owner better get with cleanliness plan. Really wouldn't recommend this unit, even though great location, and has everything needed for long term stay. Who wants to live in filth? Want to make it very clear this has nothing to do with the Pono Kai. We have stayed there in other units several times, but always booked through Pono Kai and have been extremely pleased.

I rented a condo in Waikiki, Hawaii. The pictures and description were good. When we arrived, we found that the Lanai and windows were not to be used due to scaffolding, concrete drilling from 8am to 4 pm and general concrete rehab of the building exterior was the reason! The only air we could get was from a noisy AC which had to be on 24/7. The furniture was worn, uncomfortable crap. The dresser and bathroom had broken drawers. The doors to the bedroom were broken and missing hardware. There was no water 1 day and no hot water another day.

I took my family to Arizona on a family vacation during the Thanksgiving Holiday and paid for a 7-night stay at this property. The house is nicely furnished with modern decor and appeared to be just like the photos. Upon inspection we realized that there were several things either missing, not as advertised, or just completely unacceptable. From the moment we arrived we had to be in constant contact with the owners and their property team.

VRBO.com, TIDEWATER BEACH RESORT, PANAMA CITY BEACH, FL - I have pictures of torn curtains, rusted patio furniture, and others that prove this condo is not taken care of. I have video of maintenance guy fixing the front door commenting on the years of rot in the doorframe contributing to the lock failing. I had to repeatedly try to contact owner for entry code and gate code. I have repeatedly asked for my deposit back for over three months, but owner will not respond. DO NOT STAY HERE!

This place is great!! Jim, the owner, thought of Everything! Even the perfect Sunsets! The view from this place is a Killer View. Some people could walk to town, but we rented a Jeep, and the drive is within 5 minutes of Downtown, 10 minutes to the Park. We will be back to enjoy this fabulous villa. If you're looking for a place to have those memories of St. John's Island, check this place out. You won't regret!

NOT AS DESCRIBED ... mainly because HomeAway listing for this house was obsolete/out-of-date, RESULTING IN MUCH CONFUSION!!! NOT PRIVATE, owners family members (including individual listed as a violent offender on the State of Montana website) stayed in basement, resulting in sleeping difficulties, as well as anxiety. NO LAND LINE PHONE ... GARAGE LOCKED ... HOT TUB 90 degrees, with panel door to the temperature control locked. POOR COMMUNICATION, requested to discuss issues with owners, was not granted opportunity to talk to owners. In person, elderly lady and her son (caretaker relatives of the owners) were friendly and helpful, and blessed us with some very nice garden produce. The HomeAway listing said four bathrooms, one was labeled PRIVATE and locked (so no good alternate master bedroom option upstairs away from basement noises). NOT CHILD FRIENDLY! Interior and exterior railing spacing too far apart. Very nice house, otherwise, be sure to do your homework!

VRBO Property 322763 - Just a few of the cleaning issues: The bedding was dirty and pillows were disgusting. The towels smelled of mildew, as if they had been left to dry in the washing machine, requiring us to wash all of them. The stove wasn't clean. The freezer was filthy. There were dead mice in the BBQ. The downstairs patios were unusable because they had not been cleaned. The Jacuzzi had a layer of scum.

VRBO Listing #322763 - The place was dirty... would NOT recommend! Just a few of the cleaning issues: The bedding was dirty and pillows were disgusting. The towels smelled of mildew, as if they had been left to dry in the washing machine, requiring us to wash all of them. The stove wasn't clean. The freezer was filthy. There were dead mice in the BBQ. The downstairs patios were unusable because they had not been cleaned. The Jacuzzi had a layer of scum. I wish that I could post photos here.

As a self-catering apartment's owner, I had the worst experience in my life with VRBO website. In the moment I have signed up paying them more than 500 euros, a new system called "quotable rates" was just introduced (in BETA version, full of bugs). Shortly, it was impossible to me to use VRBO: because of a bug in their system, my listing randomly switched from the old rates system to the new bugged one, and as a result no one of my potential customers could see the correct prices (meaning, the price I wanted to show them) online.

Penthouse Emerald Isle Fort Walton Beach #152300 - False/misleading. Kitchen only big enough for 1. Baking sheets/pans were "black" & disgusting. No mini kitchen on other side: dorm size refrig & micro on shelf in bathroom, coffee pot didn't work, no toaster. Dining room cramped. Could not use extra table leaf because we wouldn't be able to move. Towels were old & raggy. Sheets thin; no mattress pad on some beds. Bunkroom mattresses old; rug padding under one of the bunks; unused TV on floor in corner. Second door opened into the bunkroom!!!

Please use caution when using VRBO.com. All they really are is an advertising site. They do not verify anything about a property being listed for rent and they will not go to bat for you if you get ripped off by a property owner. My friend (see her complaint - Di from Portland) and I had a horrible experience a few weeks ago. My friend won an auction (spending $152.50) to spend a weekend at this house in Rockaway Beach, OR. Before she could even reserve her weekend, the owner demanded she send her a $75 non-refundable cleaning deposit. Now, this isn't unheard of when renting a private residential property but having paid that, it would be reasonable to assume the place would be spotless upon arrival.

This is my response to VRBO property owner, Lisa **, on her email about my initial review: First off, YOU had a similar review written by previous renters who noted the microwave wasn't working properly. Last I checked, a Pyrex mixing bowl is made of glass. I certainly know not to put metal in a microwave. Secondly, my friend was not lost. She called to inquire if I had picked up the key because she wanted to make sure I had arrived before she drove all the way out there (I don't use a cell phone). In no way was she lost or did she ask for the code for the key. Also, why is it YOU were able to call my friend back in less than five minutes but when I called about the microwave about an hour or so later, YOU claim YOU didn't have phone service!

In the past, we have had very good luck with VRBO and have been pleased. This last experience was horrible and we felt like we were misled. This house had been apparently abandoned and had not been kept up. We had to rent our linens from a company not provided nor were we told this. We found so many things in disrepair or against code. I tried to contact the owner to discuss and show them the pictures we took but to date have not heard back. We have not received our deposit back and we left it in better shape than we found it. Rental by owner is not rental by real estate company. They were not very transparent and it has put a very bad taste in my mouth. I feel real estate companies should not be allowed to use this site. I feel I am due all of my deposit plus some of the rent.

We recently rented a property through VRBO for a trip to Destin, FL. The experience was awful and I would never want anyone to go through it. Take a look at these pictures and you can see how filthy the property was when we showed up. The carpet was stained and dirty, dust was hanging off the ceiling fans, curtains were stained with what appears to be vomit, and bird poop all over the balcony furniture. Also, the rental unit claimed to have wireless Internet access, but when we showed up there was no Internet. Contacted the owner immediately and he was very rude and refused to help us. His solution was for us to steal Internet from the neighbors. I asked him if he had recently seen the condition of the property and it turns out that he lives 600 miles away.

We inquired on a property to rent in Rome, Italy from the VRBO site. I called the owner in Chicago, IL and left a message. When I didn't receive a return call I clicked in the email owner tab and inquired about the rental. I received an email back in a matter of hours from someone claiming to be the manager. After several emails back and forth, we decided to rent the condo in Rome. The manager sent us the contract and wiring instructions to secure the rental. We filled everything out and emailed back and wired the money to the account per the instructions.

I booked a cabin through VRBO.com in Galena, IL, which was a really well-planned scam. Apparently, the owner's email was hacked and the scam artists faked the entire booking process. VRBO seemed very relaxed about it, and did not seem to have any intentions of investigating the fraud. Scams happen quite often through their website and still they don't send out a warning email once you inquire about a property. They said that they will reimburse me for a portion of my loss, but I haven't seen a penny from them after almost 3 months. I put my trust in their website to organize my 30th b-day party and after letting all my friends know about it (they took off from work and made plans for a long weekend out in the countryside), I was left with no place to go to (all cabins were booked around Chicago area) and with no more money to do it.

If I could give negative 0 stars, I would. Booked a 3 bedroom cabin in Big Bear for this past weekend for $650; total fraud. The money was taken out of my account almost immediately with no information on address, check-in time or access to cabin. Owner number listed on the site was not even correct or the same name...I contacted Home Away to try to find answers and they just give you the run around and I had to call 4 different phone numbers of the supposed owner...resulting in all the wrong numbers. Nobody seemed to care. No contact to VRBO either?? How is this site still afloat? The only thing that saved the day was Wells Fargo reimbursing the funds. I would never recommend this site or trust another one for those reasons either! BEWARE!!

Last year, we used VRBO for the first time. We made a reservation and sent the deposit. Just before the holiday was due to start, the owner cancelled our booking as they decided to use the house. VRBO would not let me post a review to warn others as they said I had not stayed there. They weren't in the slightest bit interested or helpful. Fast forward a year and deja vu! We booked in January, booked flights from the UK, and weeks before we are due to start our trip, the owner cancels. No sign of my deposit being returned and VRBO ignore emails. Terrible company who don't keep a check on the owners. They only seem interested in taking money.

I have been victim of a fraud scammer who charges her stay at your vacation rental with a stolen credit card then chargebacks herself after she leaves for the entire amount. Now, she did it again 3 months later for another $1,725. Do not accept credit card payments. It is a scam and the company will not aid in recovering your loss whatsoever.

VRBO #402506 located in Dillon Beach, CA. This was our first bad experience renting from a VRBO listing. We have rented several homes/cabins in the past and were satisfied. This house was filthy. The furniture was ripped apart and stuffing coming out and all over our clothes, so we couldn't sit on any of the furniture. The towel rack in the bathroom was broken and hanging from the wall. Not usable for the guests towels. The picture frames and the arms of the chairs were full of dust and debris. The windows were so dirty, we couldn't see out of them and it is an ocean view property. The bbq area was out in back with weeds 3 feet tall surrounding the grill, rusty old propane tanks with old beer cans sitting on the tanks. No amenities what so ever. No soap, no shampoo, no lotions, no laundry detergent and they supply a washing machine. We had to make our own beds upon arrival.

We have rented several places from VRBO in the past year and both had been a disappointment either because they were not like advertised on their site and/or had major cleanliness issues. We had decided not to rent through them again until someone I knew said she had rented this fantastic place in N.C. that was reasonably priced, clean, and the owners were great. We looked it up and after contacting the owners about the availability of the week we wanted, signed a contract and sent in our deposit. When we didn't receive a confirmation and their website still showed that week available, I contacted them. I was told yes they had our signed contract ID and deposit information but would wait until 4 weeks away to run the deposit on our card as it's easier that way in case something were to come up but rest assured our dates were secure.

VRBO Listing #92014 Mountain Cabin on a Creek in Ellijay, GA - Tried to post this review and of course owners deleted it. Vacationers please BEWARE!! Review #** Nice Cabin but Lacking Hospitality and Privacy. I had to take some time to think before deciding to write this review, but I think sharing my experience to potential renters is important, especially when considering investing in a vacation that you want to be relaxing and peaceful. We are a very laid back family and it takes a lot to upset us, so it is unfortunate that I must share this experience.

My family and two others planned a vacation at the Las Palomas Beach Resort in Rocky Point, Mexico this spring and agreed to a rental with owners of a condo through VRBO.com. While en route to the resort, I called an hour or two before arrival to confirm our condo check in time and was told we could check in early. I asked if the rest of our party could check in first since we were going to get in later and was told no problem. When we arrived our friends were waiting in the parking lot. They were escorted by the resort staff to their cars being told they couldn't check in till I arrived. Then when I checked in, the resort told us we couldn't get the room we had originally agreed upon with the owners. The owners were not available by phone to complain to them at check in. We hesitantly took the room as we really felt we had no choice.

My husband and I rent our vacation home using VRBO's website. Several of our renters have tried to post very positive reviews of use of our home; however, each time the postings have failed. This results in our home not being showcased the way it should be on the site and loss of rental income. The people at VRBO have been of no help in getting this resolved, have insisted that our renters try posting multiple times, which they have. But still the postings have failed. It is hard to believe that the person(s) at VRBO in charge of the website cannot resolve this problem. It appears that they just don't care. We pay hundreds of dollars each year to list our home on VRBO. Unfortunately, there is really no competition for them or we would leave VRBO in a heartbeat. May do so anyway.

1617 Cottage Cove Circle Cherry Grove, SC - We finished our VRBO week in beautiful, well appointed and furnished house. We left it in the same condition as when we first arrived. On Monday, I texted a couple of damages to the owner and informed him they were there when we arrived. He was aware of one and asked me to make an adjustment to the other which I did to prevent further damage. After returning home the owner called and said housekeeper informed him the carpets needed to be cleaned after our stay when in fact the carpets were stained when we arrived. He in as much accused me and my family of dropping food on the carpets creating the stains when in fact when we did eat there, it was at the table or on the porch.

I have had GREAT experiences with VRBO and because of those experiences, I have my own Vacation Home advertised with VRBO. I would say Buyer beware though.... There are several ways that funds can be transferred. I would say never wire money. I personally only use Reservation Manager through the VRBO website that has a guarantee of funds up to $10,0000.00 if fraud occurs. However, I have used PayPal with little problems as well and use it to pay my cleaning folks. As for the reviews being "fixed" so that no poor reviews show.... I can tell you that is NOT the case. Poor reviews (if you have stayed in the home) absolutely get posted. I can't speak to reviews that are not "real". I have many many reviews all 5 stars. However, some of my folks let me know via e-mail if something needs attention. I appreciate those e-mails. For some their VR is an investment, mine is purely a second home that I share with others. I love it!!

My wife rented a vacation home in Gloucester, MA for the week of July 13, 2013. We were very excited about this as this was our first time renting a home. I was planning on joining the family later in the week as my work schedule prohibited me from coming up with them. On arrival at the home, my kids observed dead roaches on the floor in several rooms. The family dog appeared reluctant to walk on the grass which appeared odd. Later that night, about three hours on arrival, a roach jumped from the couch on my wife and my son and the family pet started breaking out in hives/welts. My wife contacted the owner who acknowledged that he had sprayed the premises with pest control products in advance of our stay. He seemingly had no concern that the pest control may have caused an allergic reaction in my son and the family pet.

Sunbird condo, PCB, Florida - Unit was dirty when we arrived, old food in the floor, mouse droppings under the sink, bug debris in the kitchen drawers, dried food and dirty dishes in the cabinets, molded shower curtain. There were so many of the vertical blinds missing in the living room area that sleeping on the sofa bed was like trying to sleep in broad daylight, they were useless. There was construction debris, paint cans, etc piled up in the corner of the unit, the chairs at the dining table were falling apart, "art" work on walls was so faded you could hardly tell what it was, and it was broken, still hanging on the walls. Every time you open the dishwasher, it would fall forward because it was not attached to the cabinets. We had asked about being able to park a trailer with motorcycle on the property and the owner assured me it was ok, only to find out after we get there that the property does NOT allow any trailers.

I rented from 7/13 to 7/20 from Ms. ** - was suspicious at first because when I looked unit up the following week - VRBO had removed the listing - no reason given other than "she knew why and was working on it" - that should have been my RED FLAG. When we arrived there were 3 bags of dirty linen at the door - we called and they said housekeeper was tied up in traffic and would pick up. She arrived 4 hours later. Unit was okay - we did notice broken and shaky bar stools - cheap - but just decided not to use them. My Dad sat in his walker chair instead - and there was dust and sand on tile floors but that is not uncommon at the beach. We later found a pacifier and layers of dust under the beds. Did not find the BLOODY MATTRESS PAD until we were stripping the beds per owner's instructions before leaving - it was dried unwashed blood on pad but not sheet so obviously was there when sheets were put on.

In December of last year I contacted an owner on the VRBO site to book a home in New Buffalo, MI for a week in July 2013. I was told our desired time was available and to wire transfer the funds to a London bank, payment of $3,200 in full. Which I did. The problem was that when we arrived at the house, with my 88 year old mother in tow, the only way we were able to access the home was through a back door that was left open as our emails to the "owner" asking for a key or lockbox combination went unanswered.

VRBO rented us a home in Wyoming for a week. Beware of what owners don't tell you... like, 5 miles of curvy mountainous dirt roads to get to property. Like infestations of biting flies and mosquitoes so that is impossible to sit on a highly promoted deck and view the mountains. Like sound systems, television and Internet services so out of date that the whole group wished we were at the Jackson Super 8. And most important is the fact that this house which is supposed to be loaded with amenities does not have air conditioning. The owner explained that no one in the area has it. Meanwhile, half of the rental was paid as a deposit and the other half was due more than a month before we arrived. I will not use VRBO again due to this disappointing experience. One more "beware", note that only positive reviews are posted for the properties listed.

We just reserved a property near Monterey, CA for a few days in October. I need to correspond with either VRBO or the Owner to clarify a comment in the Confirmation email (a "no reply" message). It does not inspire confidence regarding my money they already have in their hands. I have rented properties around the world, and NEVER was I denied a source of communication. I will retract this review if VRBO contacts me. If they do not, the review will stand as a warning to others.

Seychelles Resorts in PCB - My family and I spent over $1,400.00 dollars to stay at this condo the week of July 4th. It was the worst experience of my life there.. First, the hot tub bleached both of my daughters' new bathing suits. When I went to say something, of course, no one's on site to help! Then they want to test it 3 days later, WTH!! And then call me!! It smelled like hot garbage in the elevators all night every night... Then it started in our rooms and they just gave us air freshener? And then how can you run out of ice on a popular week and just say we don't take care of that? Really?? I would never recommend this place. In fact, my friends cancelled and went somewhere else.

Seaview Condominiums on Madeira Beach - The owners in Unit #305 were WONDERFUL. The Condo was so nicely decorated and it was very spacious. The balcony overlooked the ocean and we saw lots of dolphins from our balcony everyday. I would recommend this condo to anyone. You will be very pleased with the front desk service as well as the owners.

I would like to remove my complaint about this unit titled “Elegant and Modern Junior Suite". My name is Brian ** from Memphis, TN. I have spoken with the owner and there was some miscommunication and confusion about the apartment and rental dates. That has now been resolved and I am staying with him on our agreed dates. My number is ** if you have any questions. Thank you.

We rented this house at Innsbrook, MO for our annual family reunion. My sister had communication with the owner in Feb. and made her first payment in March and the second and third payments as required. This home held 16 people and two weeks prior to our event, he cancelled. We had no other place to stay. So 16 of us were unable to be there the July 4th holiday weekend. His calendar then showed he had it occupied for an additional 8 days (thinking he had a longer renter contact him - so we did NOT matter). This owner did NOT care what he did to our family and did not respond to any of our e-mails. I would NEVER use his VRBO and would tell everyone be very careful since he is irresponsible with his home.

I stayed at this midtown Manhattan rental a year ago in June 2012 titled "Elegant and Modern Junior Suite". We enjoyed our stay and decided to book again for December of the same year. Roy told us by e-mail the dates we wanted were available, so we booked our airline tickets and told Roy to book us. Three days later he informed us the dates we wanted are not available. We were very irritated and booked another place. In January 2013, we decided to go back to the city in December. We once again e-mailed Roy with our requested dates. We paid him and got confirmation. Keep in mind we booked this 11 months in advance.

DO NOT STAY WITH SARAH'S CONDOS! I am a 53-year-old woman who has been coming for 15+ years every year for a week on the beach. This was the nastiest place I've ever seen. Not only will they not refund your cleaning fee for this nasty place, they won't even refund your deposit. They say they are sending it over and over and still after a MONTH, they don't. This couple is running a scam to keep your money and rent you a nasty place. They don't care on black dust on the ceiling dangling down, black dust on top of all the pictures and around the door frames, crumbs and hair on the throw carpet, harden stains on the glass tables and to top it off, MOLD in the tub and growing on the shower curtain. Don't say I didn't warn you.. NASTY and a scam for keeping your money.

VRBO#33745 - The owner agreed to rent this HHI condo for $758/week, which we agreed was a good deal in July. The owner immediately expressed regret over the rate and would not relay timely information about how we should make the payment. Then, over a holiday weekend, she sent a series of emails to my husband's obvious work email address pretending to try to contact us and then stating in the last email that she had rented to someone else. In one email, she stated that we had until May 31 to send payment, and then cancelled on us in an email on May 27.

I sent an email to a Melanie ** of 5 Star Beach Rentals for a vacation on Dec. 21 to Jan. 4 (Listing #**). I was told the following in an email on March 19: Open and the rate is $6,000 per week. I immediately emailed back that I was interested and how do I proceed. I am a first time VRBO user and had no idea what to do. I never got a response. I then phoned and emailed. She called me back on Saturday, May 11, and said I now could only have one week. She said she never heard from me even though I responded the same day. Very disappointed in the way VRBO handles reservations and treats people.

I sent payment in full for a 4-day rental in Arizona through PayPal, multiple emails confirming details. We did not quickly send the contract back due to business travel though we expressed our intention to do so. As a lawyer, I know that a signed agreement is not necessary to constitute a contract (we had offer, acceptance and payment in full in advance), and also knew that I would be sending it back shortly when I returned from travel. Realtor re-rented the property to another party and I can only assume that he would make more money. He cancelled one week after receipt of our full upfront payment and refunded our payment on grounds that contract was not returned timely.

Cancellation one week after the deposit was made due to sudden family financial needs. I understand deposit must be kept. I do not want to be held responsible for balance, thus the attempts to contact the landlord. No response from the landlord or VRBO. Total burn. I have reported to the Better Business Bureau and law enforcement. Do not use!

By transferring ownership, the landlord of this property has persuaded VRBO to feature the house. Amazingly, until I pointed out the obvious, they trimmed out the negative reviews and carried a positive one. On the mobile app they touted "new listing." Here are reviews from a few weeks ago. Review #5971060. Take precautions on this one. VRBO guarantee, perhaps.

I paid for $698 for a listing on VRBO on July 2, 2012. After completing the listing and submitting credit card online, the website interface crashed. I had to start all over with a new listing and pay again to complete it. The funds from the "failed" transaction were drafted from my account, as well as the funds for the second payment. Now, on Feb. 13, 2013, after multiple calls to VRBO and many broken commitments by VRBO staff, such as Kerri, Chad (a senior agent), Heidi, Dianna and others, I am still out nearly $700 with no apparent prospects of getting it back.

We have rented through VRBO three times but, unfortunately, the third time was a bad experience. While recognizing that VRBO is a listing site for property owners, we were disappointed that VRBO refused to post a negative review as the owners told them we had threatened them. This begs the question to whom they are interested in serving.

Three weeks before our Hawaiian vacation, we have been informed by the owners that they sold the place and is no longer available. This place was booked and paid for 6 months in advance.

We rented a two-bedroom condo at Executive Bay Club in Islamorada, Florida for Thanksgiving 2012 through Vrbo.com. The owner was attentive by email and phone while reservations were being made. Upon arrival, the condo was dirty - long black hairs all over the floor, couch, kitchen counters. Bathrooms were dirty with soiled toilets and toothpaste stains on mirrors. We swept the downstairs three times to get it clean. Nuts were on the kitchen counters. No sheets were on the beds. I phoned the owner. He said to look in the closets, and that it was his wife who took care of that.

Internet fraud on VRBO, Still wrangling for refund - Let me start out by saying I have been using VRBO since the late 1990s, between 2 and 3 times per year for rentals ranging from San Diego to Lake Tahoe to New Orleans to Paris. I have never had a serious problem. I had one glitch with a double booking that was resolved immediately, and one or two of the houses were not as well-equipped or clean as I would have expected, but overall I have been a happy customer and have always recommended the site to friends.

Renters of VRBO housing in Ashland Oregon, beware! There are up to 50 unlicensed houses being rented in this cute town known for its fine Shakespeare Festival. Not all the ads are by uninsured and unbonded lodging owners, but you should be sure to ask lots of questions before sending any money. One place is so desperate to rent that it asks you to buy its t-shirts for such-and-such a sum, the amount depending on how many people are in your group and how many nights you need. After "buying" the t-shirts, then you get the house for free! It is an obvious scam to avoid paying for a business license, insurance, and bonding. It is also a scam to avoid collecting the Ashland lodging tax and Oregon transient lodging tax.

I booked a trip to Mammoth, CA with VRBO #** weeks in advance from my trip. The owner immediately deposited the deposit and trip money upon receipt. After returning home from my trip, he did not return my $500 deposit. The place was left clean as a whistle. The owner would not return calls, emails, or text. I found out he took the money of over three other renters when I went to his website again. All renters complained that he was stealing everyone's money. I am writing this to warn anyone out there renting this home.

I had a rental agreement with the property owner of VRBO #106012 from 8/25/12-8/27/12. He cancelled on 8/15/12 - telling me the property was no longer available, because he was renting it to someone else for a longer term - and refused to refund my full payment of $330 (2 nights at $150 + $30 cleaning fee).

I have been with the VRBO since 2009 and it has always been a great advertising platform. In the past 6 months, they have made multiple changes to the website - each one more confusing. The last straw happened in the past month or so. They removed their owner's line contact phone number and resorted to either an email source or a feedback commentary. When I finally did get a return email (after I made 2 requests for assistance which never came), I received an automated email about a week later. Their website is now so slow I'm actually hearing complaints from clients too. The website calendar loads so slowly it takes several minutes to complete a new reservation in what normally only took 1-2 minutes tops. My business is suffering because of it now, in the time it is costing me in booking reservations alone, not to mention the overall use of the website itself. I and the other owners paid for support and ease of use on this website - it's all gone. It is so bad that I am actually trying to contact them through Twitter since they don't answer emails.

I was in the process of writing a partially negative review of an apartment in Lucca, Italy when I realized that the owner was going to be able to see it and block it from being posted (the owner gets to verify that I was really a renter and can easily deny this). Now, I realize why every review for this place was a 5 star, top rating. The VRBO customer service was completely unhelpful in responding to some of my complaints. I hasten to add that I've used VRBO several times over the past three years and have had no problems up to now. Any suggestions on how to warn other potential renters for a specific property that bypasses the owner?

I have been listing my property on VRBO for the last 10 years and have not had any problems until my account was set up on an automatic renewal. I wanted to change the credit card information. I called customer service; they could not take my information over the phone so they refunded the amount and told me once I received an email, I would need to go back online and enter the new credit card information. Then, the account would immediately become active, which I did but my account was showing inactive. Since it was over a weekend, they were closed so I had to call their sister company Home Away.

I booked this house for my husband's surprise 70th birthday. Son/girlfriend flew in from CA. Daughter and her family, brother and wife all came to celebrate for the Labor Day weekend. Sadly, this so-called beautiful house was absolutely disgustingly filthy. The owner told me that the cleaner had only 3 hrs to clean instead of 6 hrs as we wanted to check in at 3:00 pm. There had not been any cleaner in this hovel ever. It was so bad and dirty that my grandsons refused to sleep in the bedrooms, two slept on couches and one slept on the floor in our bedroom! The kitchen floor was swept by a guest and produced a pan load of dirt and crumbs!

Nightmare on the River http://www.vrbo.com/72605 - Beware of this rental nightmare! We’ve been using VRBO for about 4 years and this was by far our worst vacation experience ever! I should have known something would be off this weekend when minutes after we arrived, we discovered the owner in the unit snooping around the upstairs. The owners of this property live next door in a run-down cluttered structure with at least two large dogs that charged and barked at my 2 and 6 year old every time we walked outside. The two structures are joined by an elongated deck of which the owners of the property gave their dogs’ free reign. On several occasions, the large dogs would occupy the deck right outside of our unit. We felt uncomfortable/unsafe and could not go out to sit and enjoy listening/looking at the river.

Please remove the review posted for the VRBO complaint submitted by me, dated August 27, 2012. I have heard from VRBO and I am satisfied that a resolution will be found. Please email me to confirm removal of this. Thank you.

VRBO#322051, Thousand Oaks, CA - The owner of this property is equivalent to a slum out of state landlord. While we were at this property, the air conditioner and water heater broke down. The owner lives in Las Vegas. We had to use our time to wait for her repairmen. The air conditioner (in August) took 3 weeks before it was repaired. The owner tried to have us pay a service charge to get the water heater repaired. When we arrived at the property, it was dirty, garbage overflowing in the outside cans, and ripped bedspreads. We had our own weekly cleaners while there and have receipts to prove this.

We rented a house in Mammoth Lakes, California that we found on VRBO. Although the house was nice, the homeowner failed to return our security deposit and VRBO was of no help in resolving the issue. The following is what we learned from this experience:

Kahana Vacation Rental - I wish I had seen this site prior to booking home through VRBO. Renters beware! I wish I could say our family had a great time staying in the home we rented as we were really looking forward to having the comforts of home while on vacation, but we had issues with this property. We had the following issues with our rental: water was shut off due to a dispute with the water bill, rotting smell in the house was beyond (dead rat in kitchen) what we could stand, large amount of house flies due to dead rat, stained bedspread, master shower door 14" wide, TV's not working in 1 bedroom, remotes didn't work, advertised as 3 baths but actually only 2 and one was in master suite (no door on bathroom), lacked privacy.

Misrepresentation of rental property on website - We arrived this past Saturday, 6/9/12, and were disgusted by what we walked into. This condo is extremely dated, dilapidated and dirty. As soon as we walked through the door, we noticed the dingy, dirty walls (especially to the left of the sliding glass door leading out to the patio). The main door and trim throughout was chipped and dirty. The area rug in the living room was stained. We lifted up the sofa cushions and noticed a pile of dirt and sand that had built up obviously over months. We couldn't even imagine sitting on any of the furniture provided. The furniture and throw pillows on the sofa were worn and stained. The kitchen had a faint smell of urine (that's the only thing we could attribute that type of smell to). The counter tops (to the left of the stove) have come loose from the wall, have little support and are caving in.

Do not rent through VRBO.com! I rented and paid for a vacation home in Cave City, KY through VRBO.com for the last week of March. Two days before we were to depart, the owner of the property called and says that the home is not available due to "storm damage," but will refund my $1,100 which I paid for the rental. Two months later, still no refund, and the owner will not respond to numerous phone calls, emails, and texts. The listing mysteriously disappeared from VRBO.com shortly afterwards.

We confirmed the rental of the condo on 5/13/2012 with the owner by email. He asked us to mail deposit and when he received the deposit, he would send us info on key box to condo. On 5/16/2012, the owner emailed us and said he had rented it to someone else who had sent a deposit in. When I complained and told him he had accepted our confirmation, he said he was sorry but he takes more than one confirmation from people and uses first come first serve on the deposit. That is wrong and as far as I am concerned is a breach of verbal agreement. Don't rent from them. You are wasting your time. Now, we have to start all over again. I even made plane reservations. What a crock. Do not use these crooks.

My husband, daughter & I stayed at White Crane Court in Kissimmee, FL for one week back in March. I signed a rental agreement which quite clearly stated that the security deposit will be returned - well, I am still waiting! I have made several attempts to contact both the home owner & the management company, to no avail! The owner did not even bother to respond to my e-mails and the management company did not even have the courtesy to return my call. I find this to be despicable & unethical. Families save up their salaries in order to be able to go on vacation and something like this happens! I hope that no one else stays at this place and is subjected to the same treatment as my husband & I. The house itself wasn't even up to par, several tiles were broken & sharp on the bathroom floors - I did not complain, just kept quiet in order to try & have a pleasant vacation.

The owners and VRBO misrepresented themselves. Period. The water was undrinkable, the odor from the water coming from the sinks as well as the shower greeted everyone upon entering the "home". The owners left their belongings everywhere. The refrigerator was full of partially eaten food and drink. The owners left their shoes out in the master bedroom floor along with personal toiletries on the dresser. We lived out of our suitcases for 2 weeks because there was nowhere to put our things- both bedroom closets were filled with their junk as well, as all of the drawers in both bedrooms.

Called Shirley to make reservations. After she took all my information, she states that does not include taxes or cleaning fees. Took several call to get in touch with her. First stated wasn't available then stated was also stated that site says not including taxes and cleaning fees. This is not listed anywhere on the site. This is a switch and bait. I advise not to give out any information to this owner. A May Special - Any Week 1st- 28th $638 Total **Call Today ** . This is what is listed. Would not let me post without a date so put the date I spoke with her. Fall rates as low as $129.00 per night/ $800.00 weekly springs break rates - $195.00 nightly/ $1,295.00 weekly Spring rates as low as $149.00 nightly /$900.00 weekly summer rates as low as $169.00 nightly/ $1195.00 weekly. Nothing stating taxes and other fees. This is reported to VRBO.

We rented a condo in Daytona Beach Shores, pictures on the internet were fine. When we got to the condo, it was absolutely filthy. I had to virtually houseclean the place, there were broken screens,as well as, garbage disposal, dishwasher and coffeepot all broken. We did get the garbage disposal and dishwasher fixed after complaining. They should have paid us to stay in the place. Also, I find many property owners never return responses when you are inquiring about a property. I will never use VRBO again, it is a total ripoff.

In late August, we rented a home in Wildwood, New Jersey for a week with our handicapped son. Hurricane Irene hit the east coast the day we were supposed to travel there from Connecticut. The storm made it impossible to get to the house so we had to cancel. The landlord would only refund $380 out of $2,100 that we had paid out. VRBO would not help us out at all. They simply referred to their " terms and conditions policy". Being a third party provider was the excuse they hid behind. Do not book through this company! You have no recourse should anything go wrong.

My wife & I reserved this cabin, Snugglin Inn in Tennessee on 7/10/11 for 5 nights arriving on 12/27/11 until 01/01/2012. The owner charged our credit card $703.00 to reserve these dates, not a problem, but unfortunately we had to cancel and did so in writing and by phone on 10/6/11. The owner refuses to refund any of our money. We have disputed this with our credit card but the owner still refuses. The owner is stating that they didn't re-rent the cabin for these dates but their website clearly states that they did and it was unavailable for these dates. I have a print-out of this. The owner has clearly made double the money on this cabin for these dates and it is fraudulent and unethical.

I inquired about a home to rent through VRBO. They sent the my email of interest to someone other than the home owner. After emails, I thought were from the home owner, I rented the home and wired the $7,300 as stated on the web site and requested in the email. Only a week before the trip did we find out that all the emails had been internet fraud.

I rented house in August 2011 for January 2012, but had to cancel in September. The owner still won't refund and I came to find out the bank foreclosed on him. VRBO guarantee will not honor it and the owner was still allowed to advertise even though the property is now bank owned. The owner won't refund and the owner is in bankruptcy.

The place was great. It was only 2 minutes from Buckingham Palace but 5 months later I'm still waiting for our 250 British pounds deposit to be returned. I have been waiting and have written numerous emails to this fraud. The place has great reviews because VRBO only allows positive reviews. They do not allow for you to post anything negative about the deposit.

I made various inquiries pertaining to various properties in Park City, Utah. I received a reply from ** answering my question regarding a weekly rental rate and that the property was available for the desired dates. We continued to interchange messages and I proceeded to wire transfer the deposit of $3,282 on 29 Sept 11. The following day, I sent the provided contract signed, requesting a signed copy of owner returned.

We rented a studio in Nice, France thru VRBO. The studio was dirty. We had no assistance from owner or agency. The front door was malfunctioning while we stayed there for 3 weeks. It was never fixed. I wrote a poor review through VRBO, which they never published. And they refused to alert the next poor soul that books that studio in Nice by the Negresco hotel. The studio is owned by Jorge Reis and the studio is misrepresented to say the least.

My husband and I rented a property listed on VRBO in Vancouver, the owner's name is Dan Beegan. We put up a $500 dedposit which he was supposed to refund to us within two weeks after our departure. It has now been two months and we have not received any money back. The property owner keeps coming up with excuses - at first he was busy, then the Canadian postal services were on strike etc. He stated that since he once had to wait for a refund for 6 weeks, it was normal for us to still be waiting.

We normally book our vacation rentals through Vrbo and always have good experiences. This is one bad apple in the basket.

There were absolutely no cockroaches at 7 Lake Avenue during the time our family occupied the residence. The prevailing opinion was that they probably left long ago because they couldn't stand the oppressive dirt and grime that infiltrated the entire house. This house simply is not being maintained at all. The owner has discovered that he doesn't need to put money back into maintenance, or even routine upkeep.

The family was going to rent vacation home from perpetrator. I sent her $200 deposit check in September 2010. I had to cancel vacation plans for May 12-19, 2011 which was 6 months from now. I sent e-mail to perpetrator on October 9th, 2010 to explain we would not be able to use home at that time. She responded with either change dates or lose deposit $$. They live in England and cannot be contacted there, but use above address for home business. Her e-mail address is Sandra **.

I rented a vacation home in Seattle, advertised on VRBO.com from July 28 to August 7, 2010. The name of the owner is John and Deborah **. I paid $800 in security deposit and pet deposit as a guest of mine was traveling with three small dogs. Upon arrival at the property, it was obvious that it was not as advertised. The owner was living on the first floor with no noise control, there were renters in the garage, none of the windows in the living space opened making the house hot and uncomfortable, the house smelled old and musty, floors were in bad condition, rodent droppings in the kitchen, and appliances were broken. As this was a family vacation, we decided to just make the most of our time and spent limited time in the property.

Web-based company that does not screen who they are representing as owners to lease rental property. A woman, Gayle **, claimed to be an owner of a condo in Myrtle Beach that she was renting through VRBO. I provided payment on a condo for July 2010 and never heard from anyone again. There is no rental available to me and I am out of $700. The VRBO company is evasive and impossible to reach. You can not talk to a live person. The condo property, Ocean Forest Plaza in Myrtle Beach, allowed someone to advertise on their website a property that was not proven true. They should verify actual owners of properties or not allow use of their site as a referral. I would like my money returned but am unable to speak directly to anyone taking responsibility. I did file a complaint with the Myrtle Beach Police on 6/14/2010.

On March 1, 2009, we departed listing #**. By contract, we were supposed to receive our $150 deposit. Therefore on March 14, 2009, we should have received it. On March 16, 2009, I telephoned William ** and asked him when will we be receiving our deposit. He stated, "I mailed it to you already." After waiting for 1 week, I asked my husband James to call him. He stated to Jim, "I will look into it." On March 24, 2009 at 6:15PM, I telephoned again. William ** stated to me the following, "Your husband called us at 8:30PM last night and disturbed us! I sneezed out more than $150.00 (what does that mean, cocaine?) We are now out of town and on vacation." He hung up on me. My husband called again on March 26, 2009 and he spoke to William's wife, Melissa. She said, "I will look into it (she promptly hung up on my husband)." Finally, we received a check for $150 on April 3, 2009 and I hope the check is good!

Last year I booked a 10 nights condo through VRBO.com for my honeymoon and paid the half of the rent up in front. Then my fiance and I broke up and so he cancelled the flights - so couldn't even take the holiday. As soon as this happened I wrote to condo owner and he agreed to release the date and if the condo gets rebooked, he would give some of my money back. The condo has been rebooked for 9 nights but he has not given my money. I wrote to the VRBO and they said they can’t do anything and the case is considered to be closed.