How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Vistaprint Reviews

4,955,484reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Vistaprint

Vistaprint is a global e-commerce brand empowering more than 17 million small business owners to professionally promote their business with quality printed and digital marketing products at an affordable price. The company’s online design studio allows customers to easily customize their products including business cards, marketing materials, signage, promotional products, apparel, websites, digital marketing, cards and stationery.

Visit www.vistaprint.com
Pros
  • Quick, easy-to-use software
  • Free templates for any style
  • Printing services for every need
Cons
  • No expedited delivery services

Vistaprint Reviews

Filter by Rating

  • (404)
  • (52)
  • (34)
  • (125)
  • (801)

Popular Mentions

    How do I know I can trust these reviews about Vistaprint?
    • 4,955,484 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Vistaprint?
    • 4,955,484 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 5 Reviews 380 - 530
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 13, 2020

    I've explored different options over the years. Vistaprint is a valuable option and I would recommend it. They have great customer service. I ordered flyers. The quality was great. The design process was good. It was a few dollars to have them help me out with the bleed sections and certain things. Vistaprint had those specifications which were confusing to me, but it was cool that they were able to help me out for just a couple dollars.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thank you so much for such a positive review. We really appreciate you being a customer and look forward to serving you with future orders.

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 13, 2020

    I decided it would be nice to start Christmas shopping by getting product made by Vistaprint. I placed the order and minutes later my bank shows that Vistaprint charged me twice. I called to complain and I was accused of this being false, so I offered to share a screen shot to prove my innocence. I spoke to manager Melissa B., and she begins to tell me that they could not refund my money because they were not the ones who made the error. They are saying that on their end it shows that I "attempted" to make a purchase which prompted them to charge my card. And then when I actually made the purchase then they charged me again.

    I told them that this was unethical and that I didn't even make any attempts I knew what I wanted and I purchased it. However, I am forced to believe what they are saying but yet I started off being accused of making false statements. I was so upset that I had them cancel everything and told that that I would never do business with them ever again and they didn't seem to care. Anybody who is on the Vistaprint site be sure to tread softly because they will try to steal your money, and then possibly blame you for it.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We do understand your complaint and can assure you that we're investigating the matter to see what went wrong. Again, we truly apologize for the issues you've encountered and we certainly doing our best to prevent a future occurrence.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Nov. 10, 2020

    A long time ago, I purchased a simple business card from Vistaprint. There wasn't anything to it. Then I ordered a photo business card. The experience was good but the photos turned out a little grainy, so I wonder if it could be the photo that I uploaded or just in general, turned out a little grainy. I want to use that same image in that same set that I made. But my biggest reserve is the graininess especially if I order a whole year's worth of postcards. That's anywhere from 250 to 500 postcards that I send after I go to a client's house appreciating their time and all that typical sales-y stuff. Other than that, it's pretty straightforward with Vistaprint.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for sharing your review with us and we would like to improve upon your initial experience. Our customer care team would be more than happy to assist you in designing your upcoming postcards to ensure the best results.

    Verified purchase
    PriceEase of Use

    Reviewed Nov. 8, 2020

    Vistaprint was great and easy to use. It was less expensive than when we used a local custom printing shop. They had templates to pick from, and then I selected that and put in the information I needed. The business cards and postcards has high quality. I highly recommend it.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We would like to thank you for taking the time to share your feedback on the experience you've had with using our service and products and we look forward to serving you again soon.

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Nov. 7, 2020

    I like Vistaprint a lot. The prices were fair. They had many designs that we could have used for the business. And then, you could also tweak that, like add pictures to different things. That was for the t-shirts as well, which to me is rare. We got all of our stuff on time for the lawn care business that we used, which were t-shirts, face masks, face shields, cards, flyers, and we also ordered the magnetic stickers for the car. The stuff didn't come damaged and what they advertised was what we got.

    My brother used Vistaprint for his business and he told me he had no problem with them. He had his own logo, but they were able to upload it and use it for the designs of the things that he bought, which also is another good thing. If you don't have one, they will provide it. But if you have one, then they will use it for the different things that you need to buy. Whether you have it or not, doesn't matter. Go in there and see what you need and order it.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks so much for sharing your experience with us. We put customer experience and satisfaction as our priority, and your 5-star review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

    Verified purchase

    Reviewed Nov. 6, 2020

    I've ordered my girlfriend's dad's business cards from Vistaprint. They designed the cards. They're of good quality.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for sharing your feedback with us and we're happy to hear of your satisfaction with the order of business cards. We look forward to serving you again soon.

    Verified purchase
    Price

    Reviewed Nov. 5, 2020

    The order was processed and delivery occurred in the expected time frame. I was disappointed that the color on the cards seems washed out. Was expecting more vibrant color. Will need to use these because I don’t want to buy any to replace them because of the cost. Probably won’t buy cards from them next year.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for your review submission and we appreciate the feedback shared. We value your continued support and are sorry we failed in meeting your expectations with the cards ordered. We will be reaching out to have the issue resolved.

    Verified purchase

    Reviewed Nov. 5, 2020

    Every time I have ordered with Vistaprint my expectations have been exceeded. From designing my own invitations or stationery to choosing a specific pattern I have never been disappointed. The quality of product is great. The variety of products is wonderful. Vistaprint always meets my needs. Thank You.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We are so very appreciative of your thoughtful review and are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We look forward to serving you again soon.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & App

    Reviewed Nov. 5, 2020

    Vistaprint is reasonable for their products, they arrive quickly and the quality is impeccable. The ordering process on my phone or computer is easy, too. We have gotten Graduation announcements, business cards, post cards, etc. The quality of printing and the paper is incredible. I have ordered MANY things through them and will continue to do so.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us, we look forward to working with you again in the future!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 5, 2020

    I found Vista online several years ago and I’ve been using them for years. The design process was very user-friendly and the products have very high quality. I’ve ordered business cards and marketing materials from Vista because I have my own business. I would recommend them for any small business.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We appreciate your kind review. We are very happy that you've continued to be pleased with the marketing material & business cards you've received from us over the years and we look forward to serving you with future orders.

    Customer Service

    Reviewed Nov. 4, 2020

    Our non-profit attempted to order 5,000 card for our end-of-year holiday fundraiser. The order process began on Thursday, October 15. From the start, it took 24-hours to place the order because of multiple glitches we kept running into on the Vistaprint site. Today is Wednesday, November 4, and after NUMEROUS phone calls, the order is still NOT correct or complete. The order was placed on October 15 -- so it would be received in PLENTY of time to go into the mail by our deadline of Monday, November 9. We won't even receive the 2500 missing envelopes until Monday, November 9!!!! It has been the order from hell. They have offered their apologies, but apologies do NOT meet deadlines!!!!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Your review is very concerning to us as we do set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. While we will be making contact with you to assist further with the concern you've shared we will also use the feedback to make us better and to ensure this doesn’t happen again.

    Verified purchase
    CoveragePriceEase of UseRates

    Reviewed Nov. 4, 2020

    Vista has got the best prices and it's an easy to use service. The selection was okay but I ended up having to create the design from scratch. I ordered business cards for insurance and the quality was great.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 1, 2020

    I ordered business cards from Vistaprint and they were amazing. The process was user-friendly. I would highly recommend them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We are very pleased that you found our website to be user-friendly in completing your order of business cards with us. We would also like to thank you for taking the time to share your feedback with us and we look forward to serving you with future orders.

    Verified purchase
    Customer Service

    Reviewed Oct. 31, 2020

    I love Vistaprint. I always use them, and I will continue to use them. I started using them years ago, and I hadn't had the need for any printing service. But then recently, when I did, I went back to them and I was very impressed. The design process was very easy. I uploaded a picture of my logo, and they made it happen. I like that they give you like 50 business cards free. The first time when I got the free ones, it was business cards. This time, I have ordered from them business cards, a banner, mug, postcards, and a polo shirt. The only thing I've ever bought from them that I wasn't happy with was one of the polo shirts. It told you to wash it in cold water before using the first time. I did that and it shrank. So, I called them and I told them about it, and they sent me another one made of a better quality that didn't shrink. Go to them. They’re the go-to guys.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We truly appreciate the kind words! It makes us happy to know that you continue to be satisfied with both our products and services. If we can make your life easier, then we have truly done our job. If there is any need for assistance with future orders, don’t hesitate to reach out.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 30, 2020

    I use Vistaprint for business cards. It's easy to order anything I want and be done with it. The design process was easy. But then I had some issues. I called and I was helped out quickly. The rep even helped me out to end up with a better design. So, it was all good. The quality is the best. Just go for Vistaprint. Don't look anywhere else.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We count ourselves lucky for customers like you and we would like to thank you for taking the time to share your satisfaction with the experience you had. We look forward to serving you again soon!

    Verified purchase
    Customer Service

    Reviewed Oct. 29, 2020

    When I started my business, I had a consultant and the consultant recommended Vistaprint. I’ve never had any problem with Vistaprint. I have ordered multiple things from them. I'm very happy with the quality. I've got business cards and I also designed and printed a tri-fold glossy brochure. I've also ordered stationery from them. It’s kinda easy because everything stays in my portfolio. So, I just go in and my logo is already there. It’s very convenient. They were efficient and they got good customer service. I've used the chat function and questions are answered without any issues. It's a very pleasant experience.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Its a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

    Staff

    Reviewed Oct. 28, 2020

    Had issue with my order but this lady who goes by the name Chrystal helped me, I'm too lazy to go into details but what she did is certainly the best thing that I experience this year as a consumer of products/service, this company is hands down pound for pound the best out there.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Kuddos to Chrystal and the amazing service she provided! We truly have some of the best customer care specialist. Thanks also for your business, Michaelangelo. We truly appreciate it.

    Verified purchase
    Sales & Marketing

    Reviewed Oct. 26, 2020

    I have used Vistaprint for many years, never once was I disappointed. Love the many sales you offer. I have referred you to many people for the many products you offer. Thank You from a very happy loyal customer. Even when I am not needing anything, I stroll through your many designs to see what my next adventure may be, LOL.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Wow! We're so delighted to read your review. We truly value and appreciate the business f all our customers. Thank you so much for doing business with us and sharing your experience.

    Verified purchase
    PriceRates

    Reviewed Oct. 25, 2020

    I've been ordering from Vistaprint for a few years now. So far, so good. The ordering process was simple, easy to upload your logo, easy to create or use what they already had. My first card was something that I used of theirs. I just edited it. I also bought banners from them. The quality is good. I also like the price and I like the items that they have. I will continue to use them.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedEase of UseRates

    Reviewed Oct. 23, 2020

    A good place to have cards made for the DIY types. The design platform is simple to use and you can create any style you like or download your own. The price points are hard to beat and the turnaround time is quick.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for choosing Vistaprint for your printing needs!

    Verified purchase
    Customer ServicePriceRates

    Reviewed Oct. 23, 2020

    I am very pleased with the products and customer service provided by Vistaprint. Vistaprint has a large variety of service available which i like. Pricing is in the middle. So overall very good experience. When there is any problem, Vista customer service is very accommodating.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're happy to hear how pleased you are with our products and services. We value the business of our customers, so we're always happy to help.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 22, 2020

    Ordering is usually easier now that I got help from customer service using the image replace function from my previous portfolio--good shortcut. My mailing list has never been more complete, however I could use help verifying it once a year somehow with return mail requested -or...? Also is there a template for my main image available prior to upload? That would help minimize the editing lengthy process. I am spend too much time on to fulfill my last three campaign messages.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for ordering your postcards from us, Mike. In regards to your queries regarding your mailing service, we have a mailing team that would be happy to help. Please feel free to contact them at 866-614-8002 for further assistance.

    Verified purchase
    Sales & MarketingOnline & AppEase of Use

    Reviewed Oct. 22, 2020

    It's a pleasure to work with VistaPrint! The website is easy to use /navigate; orders done correctly the first time; shipping is often sooner than expected; and they offer coupons that destroy the competition! Thank you VistaPrint for making me look so good to my clients!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    It' a pleasure working with you as well, Anne. We truly appreciate your business and look forward to doing more business with you.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingEase of Use

    Reviewed Oct. 15, 2020

    We use Vistaprint a lot and ordered business cards. I've also done advertising material and magnetic advertising that could be put on vehicles through them. We like the quality and then the great customer service that they give. We had a problem on one and they replaced it, no questions asked, so no problems. Their computer interface programs for the desktop unit is really easy to use as far as designing your own logos, business cards, and everything else. You can upload pictures and JPEG files. It's a good company overall.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for sharing your Vistaprint experience, John. We're happy to hear how pleased you're with our products and using our services. Thanks for making it Vistaprint!

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Oct. 14, 2020

    I first purchased two custom masks - solid color with my corporate logo. The colours weren't quite right but that wasn't Vistaprint's fault, just the difference between the colour on the monitor and the somewhat shiny fabric. The problem was that "adult size small" was exactly the right size for my 12 year old daughter (and won't be once she grows again)! I mean, it was*tiny*.

    I called VP and they immediately issued a refund. I ordered two more. It is now two months later and I have no masks. There's no record of them being ordered because the mask part of the site doesn't keep any information. I can't track an order, redo an order, nothing! I don't know if I gained to order them or what. Even the previous order, the only confirmation I have is the shipping notice from Canada Post. For the VERY expensive price ($63 for two masks), I expect a much more professional shopping experience.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're terribly sorry for the experience you've had with your order for face masks. We're sorry the first set o masks turned out to be too small. We're happy to review the second order and provide some details. Please send us a private message with the order number number, so we can check on the status for you.

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 12, 2020

    Before, I have items printed from a printer I had. But it would take forever and it didn't work out well. So I used Vistaprint and they are better. The only thing was, I had an incident at the beginning where my business cards didn't arrive. They had to resend them and it took a while. But I still got my business cards. The quality is good too. I like them. They're holding up. I still have 20. The design process was also simple. I had the design already in mind. So it was a matter of putting onto the program. It was easy for me to do it. I'd recommend Vistaprint.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Our number one aim is to ensure that all our customers are 100% happy with their Vistaprint experience. We're happy you brought the issue to our and give us the opportunity to make things right. We look forward to doing more business with you.

    Verified purchase

    Reviewed Oct. 11, 2020

    I've ordered banners, some business cards and a T-shirt through Vistaprint. The design process was simple. Everything's been decent with the quality of the items too.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    That's awesome to hear, Michael. Thanks for making it Vistaprint.

    Verified purchase
    PricePunctuality & SpeedStaffEase of UseRates

    Reviewed Oct. 10, 2020

    I like the price of Vistaprint. With me just starting out in the trade I am, as a tattoo artist, I was shopping around for deals, trying to find the most economical for me at the time when, starting out, I had no clients. My name isn't out there yet as an artist, so I needed something. Vistaprint had the platform I was looking for and it was simple to use. So, that was why I went with them and I will continue to stay with them.

    I ordered business cards, a cardholder and a card wallet, so I can carry some of my cards around. However, my card wallet was a little flimsier than I expected. It easily dented, carrying around in my pocket. But for the price I paid, I didn't expect it to be made of titanium and withstand everything. I didn't expect it to get dented the first time I carried it in my pocket. It was small enough. It only carried six of the business cards, which is sufficient going out. But I'd like for it to be a little bit bigger and carry more than half a dozen cards.

    But overall, I'm very satisfied. The only thing I would ask is to have a little more designs for tattoo artists. There were only a couple of different designs, one was the generic tattoo machine and the tribal skull, and a few other things. But there were all kinds of other designs for everything else. I know could upload my own, but, at the time, I wasn't capable of doing that. But I would suggest using it, especially when you're looking for something quality and quickly.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thank you so much for choosing Vistaprint for your printing needs, Bruce. We understand how hard it is to start a new business and we're happy to support our customers and their small businesses. We're sorry about the disappointment with business cards. We're happy to review the order and see if there's anything we can do to help, so please send us a private message with the order number.

    Customer ServicePunctuality & Speed

    Reviewed Oct. 9, 2020

    I have used Vistaprint on many previous occasions with no problems that could not be rectified. I had started my latest project, a photo book, a few weeks ago, adding to it, & saving the new additions as I went. I was unable to access the Vistaprint website & my project. I phoned customer service who informed me there had been an upgrade & the photo books were temporarily unavailable. When I queried about my project, I was told it would not have been saved & I would have to start again once the photobooks became available.... There had been NO email informing me that I was going to be losing my project, & thereby giving me the choice to either finish the project quickly or deleting it, thus not wasting my time. I am extremely disappointed & will probably use another site & no longer recommend vistaprint to my family & friends.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We understand your disappointment and apologize for any inconvenience caused, Anne. We know how hard it is to start over from scratch, so we're willing to assist with the recreation of another photo book. Please feel free to contact us directly at 866-614-8002 for further assistance.

    Liz increased rating by 4 stars.
    Customer ServiceSales & MarketingPunctuality & Speed
    After a positive interaction with Vistaprint, Liz increased their star rating.

    Original Review: Oct. 8, 2020

    I used Vistaprint for my advertising items and I was happy with that but... I decided to use them for my first website design, host and domain... Worst decision ever. Not just didn't follow any of the information and preferences I told the marketing person that usually contact the customer to gather information to design the website according to your preferences and needs, but this person and the design team did exactly the opposite of that... I sent them more than 70 good pics to be used, but they used fake pictures, wrong and inaccurate information, worst, boring 3 color design, misspelling errors on the home page, such as "Contac us.. Without the "t" in every single page. I wouldn't never recommend Vistaprint for websites design... Now I am in a jam waiting for my domain to be free after 60 days... Not fair at all. "PEOPLE PLEASE DO NOT FALL FOR THE SUPPOSEDLY GREAT SERVICE".... You will waste your money.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We sincerely apologize for the experience you've had and for any inconvenience caused. We can only image how frustrating the process have been for you and we're truly sorry to have let you down. We value to business of our customers and this is not the service we want them to have. We'll definitely be looking in the matter, so as to prevent a future occurence.

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Oct. 6, 2020

    I used to do Kinko’s. I had a couple of friends who worked there and a couple of nephews who did the hard work for me sometimes. Compared to Kinko’s, Vistaprint is quick and good to deal with. I'm very glad to work with them. They try to please me when it comes to quality. I create my own design and I’ve done some t-shirts, TV covers and fliers. I like to create stuff and be glad with what I create. I like to have somebody or persons that can work with me. For me, Vistaprint is number one. I hope they give me some credit next time. We're probably gonna do a lot of stuff with them soon.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thank you for choosing Vistaprint for your printing needs, Jair. We truly value and appreciate your business. We look forward to working with you in the future. Feel free to contact us at 866-614-8002 for future assistance.

    Verified purchase
    Tech

    Reviewed Oct. 5, 2020

    I recently opened an online boutique and it's my first time ordering anything. I had heard good reviews about Vistaprint and I used it. The first time I ordered, the clothing tags came out perfectly and I loved them. But the second time, I didn't like them. Then, they sent me other ones but I still didn't like them. It didn't come out the same. It had white little dots on them and then, you could see the white line where it was cut wrong. During the design process, I put up my logo and I fit it to the size. It wasn't the problem of the logo because I used the same logo the first time as well as the other two times, and it came out good. I had a good experience with Vistaprint but not so much on the other two times. So, it's testing your luck because sometimes it's good and sometimes it's bad.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're terribly sorry to hear that your last two order did not turn out as expected, Thalia. We certainly understand your disappointment and apologize for any inconvenience caused. We'd love to review the order and see if there's anything we can do to help, so please send us a private message with the order numbers.

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Oct. 4, 2020

    I use different programs based on what's happening. Sometimes I use Affinity Designer, sometimes I do them myself and then sometimes I use Vistaprint. All of the stuff that I bought from Vistaprint I was satisfied with. Their work is very good and it's very professional and clean. Two years ago, there were some pens and envelopes that I ordered, but of late, it's mostly business cards and flyers. The shipping is fine, and I generally don't have any worries with them. I wouldn't shop steady though. A lot of times when I order, I wait until they have a lot of discounts, and then I go ahead and buy in bulk.

    I did most of my designs and it was easy. I choose something from them, but then I combine it with what I had before. They have good designs that I can choose from to complement my own, so I was satisfied with it. There's always room for improvement though. The business cards are generally good prices. I get a lot of discounts, but they can work on the price on some of the other things.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for the continued support, Nikeza. We're always offering promotions/discounts, so we hope to do business with you again soon.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2020

    I used Medical Arts Press more than ten years ago and compared to them, Vistaprint is wonderful. The design process was very simple and I highly recommend them. I've used them for so many things besides those in the office. I made personal cards with my name, email and cell number. They have some great designs to help especially for industry. It’s been a wonderful experience and I have had zero issues.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for the recommendation, Beth. We're very happy to here how delighted you are with your experience with us. We look forward to doing business with you again in the future.

    Verified purchase
    Price

    Reviewed Oct. 2, 2020

    I heard about online and I got business cards from Vistaprint. It was everything that I wanted in the card so I was very happy with my product. The quality was great and I would do it again. Using Vistaprint was very easy and affordable. I always recommend friends to them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thank you so much for ordering from us, Rossdarlyn. We truly value and appreciate your business.

    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffTransparencyResolution

    Reviewed Oct. 1, 2020

    When I first ordered a face mask from Vistaprint, 2 months ago, I was under the impression it would be a smooth easy process much like it was with my previous purchases from them. However, this time around it was far from smooth. After placing my order for the mask, I received no order confirmation, but they were quick to pull the cash from my account. Didn't really think too much of it, at the time, but after 2 weeks & no word from them, other than non-stop advertisements blowing up my email, I started to question what was going on. So I called, after a 30 minute wait for someone to pick up, I gave them my account info & they couldn't seem to find my order. After a back & forth, for 20 minutes, they told me it's in production & I should receive it on September 9th. The 9th came & went, I decided to call again. After finally talking to another customer advocate, they couldn't find it again, had to go through the same scenario all over again.

    Once they found it, same thing it's in production, should be heading out to me soon. They couldn't tell me what the hold up was. At this point, I requested a confirmation email for my order. Just to have some peace of mind. Some more time passed, still no update. I called again. Spoke to another customer service rep. For whatever reason still couldn't find my order via email or name, had to refer to the order confirmation, that I am sure glad that I asked for. Same thing, it's held up production, they can't tell me why. They said, "We can cancel your order & refund your money, or we can cancel & reinstate the order, putting it back in the line up as a new order." I guess they withdrew the money, & my order just fell through the cracks. I needed the mask for work, so I decided to give it another shot, they were pretty good with everything in the past.

    So here it is, October 1st, still nothing. Just 40 emails or more crowding my inbox advertising masks & other products to me. So, I call again. After speaking with the rep today & 35 minutes later, she tells me that they couldn't process the order, because of a copyright issue. Totally understandable, but when was I going to get wind of this? What am supposed to just guess? I mean, to wait 2 months with no results & you can't tell me what the hold up is, then after 2 months this is what you convey to me. They tried to tell me, "oh we should have sent you an email to confirm you have authorization to use this logo". Well, you didn't.

    All I got was the run around & advertisement after advertisement after advertisement. They did nothing to rectify the situation other than, offer me a refund. I'm extremely disappointed in how they handled the situation. For a company that services 17 million people worldwide, I'd expect a much better experience, than the service I was provided with. Obviously, I'm just a customer that fell through the cracks & isn't worth the business.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We’re so sorry about your order delay, and for the inconvenience and frustration it’s caused. Demand for some of our face mask designs greatly exceeded our initial expectations, and we’re working hard to get your order to you as quickly as possible. Please send us a private message with your order number and we'll look into this for you.

    Verified purchase
    Customer ServiceSales & MarketingStaffEase of Use

    Reviewed Oct. 1, 2020

    I needed some business cards made years ago. I saw a commercial for Vistaprint and I decided to try them, and I've not used anybody else since then. We use them for our church and the church's website as I'm in the midst of building it on there and I just love it. When people talk about building their own website, Vistaprint is not included and that really shocked me because it's so user-friendly and easy to use. If I have an issue or can't figure something out, I can call and ask for a customer service and it's resolved. They walk me through it and take over the whole thing. Overall, I love Vistaprint. They're phenomenal and customer-driven.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Wow! This is simply amazing. We just love when our customer share feedback like these. We try our hardest to ensure that all our customer are 100% happy with their Vistaprint experience and we're so happy we've accomplished this with you. Thanks for making it Vistaprint!

    Customer ServicePriceRefunds & Payouts

    Reviewed Sept. 30, 2020

    I ordered two masks from Vistaprint 9 weeks ago costing Euro33 and still haven't received them. They refuse to answer phone. They continuously send a pre-written email explaining my order has been shipped for 8 weeks I've been receiving this!! They won't return my money. Stay clear of this company!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're terribly sorry to hear that you have not received the face masks you ordered, Teenie. We understand your frustration and apologize for any inconvenience caused. We're happy to review the order and try our best to help, so please send us a private message with the order number.

    Verified purchase
    Online & App

    Reviewed Sept. 30, 2020

    We have a food truck just starting up and we used Vistaprint. I went on the website and saw the template, then I played around with all the tools that were there, and came up with my design. It was very simple. I feel 100% good about them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're so happy you're 100% satisfied with your order, Marla. Thanks so much for shopping with us.

    Verified purchase
    Online & App

    Reviewed Sept. 25, 2020

    My daughter is required to wear a mask (because of Covid-19) to school. I wanted to get her something nice and festive for Halloween, plus something for everyday use, so I ordered a total of 4 masks (2 festive and 2 plain) from their website. The 2 plain masks took me about 2 weeks to get, and were sent from the U.S. The day I received those two, I received a notification that the Halloween masks had shipped. When I went to view the tracking, I was floored to learn they're being shipped from CHINA! Had I known this I NEVER would've placed the order and NOWHERE could I find on their site where these would be shipped from China! I'm highly doubting they will be here in time for Halloween so I just WASTED money on something she'll never get to use!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We sincerely apologize for any inconvenience/disappointment caused, Robert. All information regarding our face masks are listed on the FAQ page shown here: https://news.vistaprint.com/faq-vistaprint-rfs-reusable-mask. Even though the mask are being shipped from China, you should receive them before the end of the month.

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaff

    Reviewed Sept. 20, 2020

    I used the local printing company before but I now primarily use Vistaprint. It's more affordable and professional, and the quality is very good. I’ve ordered business cards, postcards, flyers and door hangers. Everything was seamless and easy. The only one that I had a little bit of a hiccup were our door hangers. It was a coupon effect and I didn't have that option. So, I sent it over to the design team to design it for me and it didn't come out to what I expected or what I put in the description. I had to make a couple of calls but it ended up coming out the way I wanted to in the end. It just took a little bit more effort than some of the other products I had ordered in the past.

    The site is very user-friendly so, I was impressed with that. I like that I have coupon codes and there are promotions even after I've placed an order for additional supplies. It's not a one-time special offer that other companies use. I can use a coupon over and over. Even when I get my order in the mail, I have a coupon code to use. It even has a thank you in the wording and that keeps me as a continuous customer. So, I appreciate that as well.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're sorry it took some time to get your design right for you, Anna. However, we're happy to hear that you were pleased with the final results. We're happy to do business with you anytime!

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Sept. 19, 2020

    My mother uses Vistaprint and when it was time for me to get a business card, my mother recommended them and even gave me a coupon code. I'm a sign maker and I do a lot of my design on the computer. It was so close to the same kinda program that I used so it was super easy for me. It was a breeze. I got my order right at a week and I love the finished product. Their price point is awesome too.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    That's great, Lavada! We just love when our customers are happy with their shopping experience. We appreciate you doing business with us.

    Verified purchase

    Reviewed Sept. 17, 2020

    Vistaprint's quality and the way they treat their customers stood out for me. I got some door knockers from them and it was very easy to customize what I wanted. The process was very well done and easy to manage.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're our utmost best to provide the best quality products and great customer service. Thanks for making it Vistaprint!

    Customer ServicePriceRefunds & PayoutsRates

    Reviewed Sept. 10, 2020

    Took a month to get these masks. Ordered 8/5 with delivery date of 8/24. Didn’t get them. After emailing got a “latest delivery date of 9/1”. Didn’t receive. Upon checking tracking found they were coming from China! Told customer service that I wanted a refund if not received by 9/4. Oh lo and behold received on 9/4. They are small, flimsy and cheap feeling. These masks were $18. We are paying to export from China. Received face masks from Bows n Ties within a week and a half. They were $6.93 much better quality. Do not do business with Vistaprint. In my opinion they are price gauging Americans during a health crisis!!!!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We are sorry that your experience with us didn’t quite match your expectations. We would like the opportunity to investigate your feedback further so that we can not only provide a resolution but deliver a better experience next time.

    Verified purchase
    PriceEase of UseRates

    Reviewed Sept. 9, 2020

    Vistaprint was the first company that we ever used to get business cards. We liked Vistaprint's ease of use and price. We've done business card, magnets, banners, postcards, mugs and t-shirts. They're very high quality. We've always been pleased with any items that we've ordered. The design process was very easy to use. We like that if you don't find anything in the pre and the offered designs, you can upload your own. Vistaprint is one of the best ways that you can get affordable, high quality materials to use for your business or even personal use. We've used it for personal use, too.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We try our very best to offer the best quality products for the most affordable prices. Thank you for the continued support. We truly appreciate and value your business.

    Verified purchase
    PriceRates

    Reviewed Sept. 8, 2020

    We used Vistaprint for our business cards and the flags that you put out on the side of the street. We liked the price and it's simple. The design process was just a matter of clicking on the right icon, and it went fairly smoothly. The print cards were great. The flags only lasted about four months and they started to fade, so we stopped using them. Overall, everything went perfectly with Vistaprint. I've already referred a couple people to them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    That's so awesome to hear, Gerard! 100% satisfaction is our number one aim, so we're so happy to hear how pleased you are.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffEase of Use

    Reviewed Sept. 7, 2020

    I purchased a lot through Vistaprint - labels, shirts, hats, magnet. I've gotten from them a lot of print items as well. The quality has always been good. I have not had an issue with it. I do have an issue with one thing, but it's not quality. They can print on the back of the men’s shirt, but they can’t print on the back of the women’s shirt. I stopped ordering t-shirts from them after that. Until they fix that, I will not order shirts from them. But their process was fast. I already had my design, so it was just uploading. When I wasn't able to get it configured where I wanted, customer service was absolutely amazing. Getting it spaced, centered and getting everything together.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Oh no! We're so sorry about not being able to print on the back of the women T-shirts. We'll definitely be looking into that. We're happy to hear how pleased you're with your shopping experienced. Thanks for doing business with us.

    Verified purchase
    PriceStaffRates

    Reviewed Sept. 6, 2020

    I decided to work with Vistaprint because of their price. However, it's difficult. So I walked into this local shop. The guy helped me do the design work, so I didn't have to fiddle around and try to figure out how to do it on the internet. Vistaprint should make it less difficult.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're so sorry to hear that you had difficulties using the website. We try to make our customers' experience on the website as user-friendly as possible, so we'll definitely pass your feedback to the team for review.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedMaintenance

    Reviewed Sept. 5, 2020

    I've been using Vistaprint for about 14 years and I've been satisfied. Customer service is great. Feedback is good. It ships pretty fast. There are always great promotions. I coordinate a lot of events and I use them for banners and a lot of personalized stuff. I've referred a lot of friends over the years. I really emphasize the fact that they get their orders quickly. If they're pressed for time, I always tell them the turnaround time is pretty fast for Vistaprint. Also, if anything's wrong, they're very quick to find a solution and fix the error if there's an error. The quality of their work is good as well. It's been really pleasant working with them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Our number aim is to ensure that our customers are always 100% satisfied with their shopping experience. We're so happy to know we've accomplished this with you. We're also delighted to hear how pleased you are with our products and services. Thanks for the recommendations!

    Verified purchase
    Customer ServiceSales & MarketingPriceRates

    Reviewed Sept. 4, 2020

    We have ordered marketing materials, business cards, coupons and posters from Vistaprint. We've also gotten window stickers and tabletop stands from them. We upload our own images to their designs. Legal Zoom makes it very easy to do that and they show the safety zones and cut off areas. The items we've gotten have been of very good quality. Their pricing is good and the output is timely. They're very good with service.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Wow! Thanks for making Vistaprint you one-stop shop for your printing needs. The truly value and appreciate your business.

    Verified purchase
    PriceRates

    Reviewed Sept. 3, 2020

    I'm happy with the deal I got at the end and how many cards I got for the price but I didn't know that adding the last minute deal at the end would change my business cards from a matte finish to a glossy finish which makes the gold foil I paid extra for stand out a lot less which was disappointing. It's still a decent deal and now I know for next time not to take the deal because it changes the way my design will look.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for sharing your feedback with us and we appreciate your honesty regarding the product received. We're so sorry that we fell short of full expectations and would like to assist in making this right and will be contacting you to have this resolved.

    Verified purchase
    Staff

    Reviewed Sept. 3, 2020

    I bought wedding invitations from Vistaprint and we were very happy with it. It's a good place to go for invitations or business cards. The design process was fairly easy and I didn't have to get any help or ask a whole lot of questions. I did everything online.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We are thrilled to hear of your satisfaction with your wedding invitations and we appreciate the kind words you've shared with us. It means a lot to us and to our entire team! We look forward to serving you again soon!

    Verified purchase
    PriceRates

    Reviewed Sept. 2, 2020

    So far, I've had a really good experience using Vistaprint. I ordered business cards from them and the design process was really easy especially for a beginner. Everything was right where it needed to be. I liked the quality of the card, the quantity produced and the price they charged. I also like that I can go back to my design over a period of time.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're so happy you found the website so user-friendly, Uzayr. Thank you for choosing us for you printing needs.

    Customer Service

    Reviewed Sept. 1, 2020

    This company, by far hands down has the best customer service I have dealt with in my lifetime. Keep up the great work, I continue to recommend your company. Sometimes we need to look at all the good out there and walk away from the bad.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks so much for providing such a positive comment. We appreciate all the recommendations and also look forward to doing more business with you.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 29, 2020

    Vistaprint had good prices and a lot of great reviews, and does fast shipping. I've had a good experience with their customer service. The few reps I have talked to solved problems quickly. I order business cards and they're of good quality.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We thank you for taking the time out to share such a positive feedback with us and we count ourselves lucky for customers like you. We're happy to hear that your overall experience with us is worthy of the 5-star review we received, and we look forward to serving you with future orders!

    Verified purchase
    Customer ServiceTransparency

    Reviewed Aug. 28, 2020

    I ordered 2 custom face mask on July 13th, the estimated arrival date was July 31st. I contacted customer service after the 31st and was told the order had been delayed for 3 to 4 weeks. I contacted customer service on August 21st to see if they had an update on the delivery date, and was told would be delivered on August 31st. I just checked on the status of my order and was told it should ship by the 15 of September. We will see!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Hi mike, thank you for reaching out. We’re so sorry about your order delay, and for the inconvenience and frustration it’s caused. Demand for some of our face mask designs greatly exceeded our initial expectations, and we’re working hard to get your order to you as quickly as possible. Please send us a private message with your order number and we'll look into this for you.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 28, 2020

    Vistaprint is all over TV and they're in your eyesight. You see them all the time so their advertisement is effective. I picked them because it was the first one that I chose and their site was user-friendly. I got business cards from them. I was able to import all of my own artwork and they did everything. I had them within a week. It was quick. It's all online although they do offer customer service if needed.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We really appreciate you taking the time to share your feedback and being so open with us. We're happy you felt great about the user-friendly experience you had using our website and we look forward to providing you with more products that meet your satisfaction.

    Verified purchase

    Reviewed Aug. 27, 2020

    I like Vistaprint but sometimes, I need stuff faster. It’s not that rush delivery or expedited delivery is not available but I'm already spending a lot of money so I don't wanna spend additional with that. I've ordered T-shirts, a number of cards, flyers and a banner. I've done a few things. The quality is good as well as the design process, and I've used the service a lot.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks so much for sharing your experience with us and we appreciate that you to feel comfortable sharing good or bad news with us. We value the feedback and will have this shared with the appropriate team for review, as we work towards improving upon both the products and services offered.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Aug. 26, 2020

    I have at various times used Vistaprint services for various items, including business cards and signs and have always been very satisfied with the product quality for the price. These past orders had been printed in the US and sent within the US. However, I recently ordered a custom-made COVID face mask, after uploading my own artwork for the mask. I was dismayed to later discover that the mask was shipped from China. I do feel that that buyers should be made aware of that fact that their COVID face masks will be fabricated in and sent from China before they make a purchase. Thank you for the opportunity to share this.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for sharing your feedback, Lori. We apologize for any disappointment caused. All the information regarding the face masks is listed on the FAQ page on the website. Here's a link that will take you to this page: news.vistaprint.com/faq-vistaprint-rfs-reusable-mask. If you have any questions after reviewing our FAQ information, we’re happy to help. Please contact our specialized Customer CARE team using the email address provided on the page.

    Verified purchase
    Staff

    Reviewed Aug. 26, 2020

    I decided on Vistaprint because of my boyfriend's recommendation but it was also the variety of products they offer. They have almost everything which is fantastic. I ordered the customized pens with my business and my logo on it, business cards, my welcome cards, my thank you cards and the stickers. We love them. It was very simple designing them and it was perfect. I just created my business a few months ago so it was trial and error with people I know or just trying to do it myself. My boyfriend used to use it all the time and ever since I checked them out, I haven't gone anywhere else.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thank you so much for your kind words and we really appreciate you taking the time to share your feedback. We are happy to hear that you found our website to be user-friendly in creating your products of interest and we look forward to serving you again soon.

    Verified purchase

    Reviewed Aug. 25, 2020

    We like the quality of the business cards. Everything seems fine. I would recommend it.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    That's awesome to hear, Elisia. Thanks for shopping with us.

    Verified purchase
    TechPrice

    Reviewed Aug. 24, 2020

    Vistaprint was more cost-effective compared to my previous design service and I like that there are infinite different possibilities. They give so many product options. I've done the promo box. I had ordered business cards, brochures and T shirts. The quality is good and as for the design process, it was easy for me to put something together. Then, it came out as I expected. It was a great experience.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're so happy your experience was a good one, Meegan. Thank you so much for ordering from us.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 23, 2020

    Vistaprint has been on the market for a long time and they're doing a great job in terms of description of the quality of the items. The shipping cost is a little bit high or we have to wait forever. I have used Vistaprint for a long time. Over time, I had ordered business cards, flyers, postcards and stamps. I had a website for a while, 10 years ago, and I wasn't happy with that. Other than that, the design process has been smooth and easy and the quality of the products has been good.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We appreciate the continued support, Fran. We want all our customers to be 100% satisfied with their order, so we're truly sorry about the shipping cost and the issues encountered with your website. We'll pass your feedback to the team for review. However, thanks for making it Vistaprint.

    Verified purchase
    Staff

    Reviewed Aug. 22, 2020

    I used a local printer prior to using Vistaprint but I decided on them because I could design the product myself. The whole setup on how to pick the predone things and then add your own stuff to it is easy. It gives you ideas. The product quality is excellent and I’m happy with Vistaprint. It’s great. People should use it.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're very delighted to hear how happy you are with your experience with us, Heather. We value all out customers and truly appreciate your business.

    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Aug. 21, 2020

    I have ordered shirts for our business and had no issue. I recently ordered 2 items and one was later out of stock (2 weeks after initial order I was notified the color of the item I wanted was out of stock). Vistaprint cancelled that item from my order. When I called about getting that refunded, they initially were only going to refund me the product price. I asked, what about the sales tax. He calculated and came back with the sales tax on that particular item. I then asked the question, why I was charged sales tax on the shipping charge. He ensured me I was not.

    I do accounting for a living so I am pretty sure how to calculate 6% sales tax on the purchase price of the item. He continued to argue with me that the sales tax was accurate on my entire order. I said, "only if you include the shipping charge is the sales tax correct." He then proceeded to tell me he was just a customer service rep and didn't make the decisions on how the taxes were collected. This place should NOT be in business in the US!!! They are collecting sales tax on their already high shipping charges!!!! A practice which should land them in jail.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We sincerely apologize for the experience you've had and for any inconvenience caused. Once we processed a refund, it will also include the amount you paid for tax for that specific product/order. Therefore, the refund you received should be correct. Feel free to contact us at 866-614-8002 for more details.

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Aug. 21, 2020

    Their prices and discounts were convenient but then the quality was very good too. I have business cards, vinyl banners, magnets and shirts from them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for making it Vistaprint, Scott. We truly appreciate your business.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 20, 2020

    I had Vistaprint print postcards, business cards and brochures. I designed most of the stuff myself and uploaded them straight to Vistaprint. And if they needed to make adjustments, they would let me know that, we worked it out and then print it. I've always felt I got what I requested. Most of the time when people ask, I always say, "Man, just go to Vistaprint and be done with it." They're good that you get your stuff. And most of the time, you get it pretty quick.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Wow, this just made our day!Thank you so much for the continued support. We value your business and look forward to much more orders.

    Verified purchase
    Price

    Reviewed Aug. 19, 2020

    I’ve used Vistaprint with the company for about two years and we've always been satisfied with them. I ordered business cards and the quality was nice. The cost was good for the product and the amount that you get to. It’s decent.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We just when our customers are happy with our products and services. Thanks for choosing Vistaprint for your printing needs, Misty. We truly appreciate it!

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Aug. 17, 2020

    I purchased several Vistaprint masks in June. They were great! So I placed a new order that arrived in July. The masks that arrived were made from entirely different materials, with a significant drop in quality. Everything had been downgraded. The outer material was stiff and thin. The lining also thinner and slightly scratchy. The nose wire appears to be a lighter gauge so it doesn't hold its shape leaving gaps on each side of the nose.

    The elastic ear straps are thinner and don't hold the mask firmly against the face. Lastly, the color printed on the mask didn't match the online photos - the black bandana pattern is actually brown and the pin stripe is a muddy grey. At best, the masks are worth under $5 not the $18 they are charging. Vistaprint had created a fabulous product and blew it. The change in quality makes the masks unusable. I wrote to the company and received a refund but I would have preferred the masks. I think it's telling that there wasn't a packing slip when the order arrived, so it wasn't possible to immediately return the masks. Do not buy.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We sincerely apologize for the disappointment with your recent mask order. We’ve updated our mask product; they are now made from a breathable lightweight material. Like the previous one you received, this mask provides a physical barrier to your surroundings and is an additional measure you can take to protect those around you. This lighter version replaces the initial one and will be the version we continue to offer in the future. However, we understand your concern and will pass your feedback to the team.

    Verified purchase
    Staff

    Reviewed Aug. 15, 2020

    They had some designs that I liked for my business card. The process designing my card was very user-friendly. The cards have great quality.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're so happy to hear how pleased you were with the editing process and the business cards you've received. Thanks for doing business with us and sharing your experience.

    Verified purchase
    Refunds & Payouts

    Reviewed Aug. 14, 2020

    A friend of mine had used Vistaprint and liked her results. Also, I did some research and for what I thought I was getting, I preferred them to what I had seen on other places. I ordered business cards and I designed them through the internet. It let me upload my own logo but it wouldn't let me do two-sided business cards and it wouldn't let me fix anything. Then, the colors on the computer did not match what I received. I contacted Vistaprint and let them know. They sent me another set, but it was identical so I just left it alone. Other than that, for what I paid for, the quality is good.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Hi Tanya,

    We're very sorry to hear of all the issues you've encountered with your business card order. This is not the type of experience we want our customers to have, so we're happy to look into the matter and try our best to help. Please send us a private message with the order number, so we may review the account and resolve the matter.

    Customer ServicePunctuality & SpeedOnline & App

    Reviewed Aug. 8, 2020

    Vistaprint overcommits and underproduces. I have been waiting over a month for my website design and they have not been able to create a basic design. After numerous calls to managers, the design of my website is still not completed. Each time the changes are completed they are incorrect and the quality is HORRIBLE!!! I will NEVER use this company again!!!! HORRIBLE BEYOND WORDS!!!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We understand your frustration and apologize for any inconvenience caused. This is not the type of service we wish to offer, so we'd love to look into the matter and try our best to help. Please send us a private message with the order number, so we may review the details.

    Price

    Reviewed Aug. 6, 2020

    1st, the masks are way overpriced. 2nd, the adult mask are tiny. 3rd, Vistaprint needs to tell customers that they're made in China and Mexico before buying. I'm so disappointed in this product. They're literally sized for kids. I know that Asian people tend to be smaller than other people, but the mask doesn't even fit. Spend your hard earned money on another mask company. Do not buy masks from Vistaprint.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're terribly sorry to hear that the face masks does not fit a expected. We understand your disappointment and apologize for any inconvenience caused. We're happy to review the order and assist further, so please send us a private message wit the order number.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2020

    I have printed with Vistaprint for years. Customer Service is always helpful if I called with any questions. I was NEVER disappointed with the quality. I have used them for business cards, postcards, invitations and more— both personally and professionally— and the results were always incredible.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're always happy to help get the job done. Thanks you for choosing us for your printing needs.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 4, 2020

    I am an illustrator and I have used Vistaprint for many years, primarily for wearables, mugs and other items that I like to give as gifts to my clients. I have relied on Vista Print to produce high quality products that represent me professionally to my clients. You are fast, reliable and stand behind your products and I appreciate that. Thank you! Frank **

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    You're most welcome! Our number one aim is to provide 100% satisfaction for all our customers and we're so happy we've gotten it right with you.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 4, 2020

    Love my banner, it looks great, with a great quality and I can't wait to be able to use it! I also bought a super cute mouse pad with my cats' pictures and it looks amazing too. Did not have any problems with the online order even though it came in parts.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're so happy to hear how happy you're with the banner and mouse pad. We look forward to doing business with you again.

    Verified purchase

    Reviewed Aug. 4, 2020

    I started my own online business. I needed to create material and I found Vistaprint. They had a lot of really good reviews on Google so I tried them. I have tried a few people in-between, but Vistaprint's my favorite. They have the best quality you could get. I've done business cards. I've also done cards that I've used for earrings, like the square cards. I put a design on there, and then I just hooked some earrings onto it. I would tell others to use them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks so much for considering us. We're very happy to hear that you're please with all your purchases.

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Aug. 3, 2020

    We have only purchased business cards and promotional materials from Vista print since the business started in 2012. We have always had good service and fair prices on all orders we have placed. You can really tell a lot about a business when you have a service or quality issue due to the way they deal with it. Fortunately we have never had to test this with Vista print because of their ability to get the job done right the first time. I would highly recommend Vista print to anyone.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    This really made our day. We're always happy to hear how pleased our customers are with their Vistaprint experience. Thanks so much for the continued support.

    Verified purchase

    Reviewed Aug. 3, 2020

    I've used Vistaprint for a variety of products over the years from business cards, to pillows, to postcards and I've never had a bad experience. The process is straightforward and when I've needed assistance it was always there. The people behind this company clearly take pride in what they do - It shows!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks so much for doing business with us. We truly appreciate it.

    Verified purchase
    Sales & Marketing

    Reviewed Aug. 3, 2020

    I love all of the products I have purchased from Vistaprint over the years but not happy because of way too much advertising being pushed in my face while completing my orders. They do a great job with the quality of printing as well as the products.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're so happy you've been pleased with the products and services. We're very sorry for the trouble with the ads. We want the website to be as user friendly as possible, so we'll pass your feedback to the team for review.

    Verified purchase

    Reviewed Aug. 3, 2020

    I've always used Vistaprint. I've ordered business cards and a business cardholder. My daughter also used it for her business card. The quality of the products is exactly what I wanted. The design process is also really easy. You just pick your layouts and you get to see what it's gonna look like when you finish. I like easy so it's good for me.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We truly value the business we get from all our customers and we absolutely love it when other family members come on board. Thank you so much!

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed Aug. 2, 2020

    We used Strategic Factory on a couple of occasions but Vistaprint is way more affordable, especially for smaller projects like printing banners and posters. It's much more efficient doing it through Vistaprint. We own a small business and we have two locations, so we've done a couple of banners and then we've done some posters as well. The quality has been great, especially the banners. We got really good deals on them through special discounts that they were running. I had a couple of issues trying to get everything to fit properly on my own, but I just reached out to someone. They got back to me very quickly. It would cost five extra dollars to have it fixed for me. Everything went pretty smoothly.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    This is definitely the type of experience we want all our customers to have. We try our hardest to ensure that our customers are 100% satisfied, so we're super happy to hear how happy you're with your purchases. Thanks you for doing business with us.

    Verified purchase
    StaffRates

    Reviewed July 26, 2020

    I checked Vistaprint's website and I decided to give it a try. I started with calendars for Christmas for the family and Christmas cards and then I looked for other creative things. I used them to order things that I would give as a present to my family members. It was always interesting to look through different creative designs that were available online and it looks pretty user-friendly. Also, I'm happy with the quality. There was just one case when I ordered a mug and the picture was blurred, but then they provided an extra mug where the quality was better.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks you so much for doing business with us, Irina. We're very happy you've been pleased with your shopping experience with us. We truly value your business.

    Verified purchase

    Reviewed July 25, 2020

    Once I got a copy of a logo that I had back in the '90s, I was able to do a lot of my own desktop publishing and brought them to the local printer. They found Vistaprint in 2005 and used them for business cards and things of that nature. I'm very satisfied with the ability to edit and design. Also, the graphics that they had were very nice.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks so much for sharing your experience with us. We're so happy to hear how satisfied you are with our product and service.

    Verified purchase
    Customer Service

    Reviewed July 24, 2020

    I used Vistaprint in my previous experiences so I just stuck with it. I did mainly business cards. I took a design that was done by my marketing company and just uploaded it into the Vistaprint website. It was extremely easy. The cards are great. I would recommend Vistaprint.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're so delighted to hear how happy you're with the business cards. We appreciate you doing business with us and we look forward to working with you again in the future.

    Verified purchase
    Ease of Use

    Reviewed July 23, 2020

    The business cards that I got have great quality. Vistaprint was easy to use and everything was fine.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Awesome! We're happy to hear you found our website to be user-friendly. It's something we've worked hard on and we're pleased our efforts resonated with you. We would like to thank you for taking the time to share your feedback with us and we look forward to serving you with future orders.

    Punctuality & Speed

    Reviewed July 22, 2020

    I placed an online order for a face mask from Vista Print (https://www.vistaprint.com/masks/all/green/). If you go to that page, at the time I write this (07/22/2020), they claim you will receive product in 1 week. When contacted, they claimed to be overwhelmed with orders. I finally started to push buttons after over two months waiting, and ultimately was told they didn't know what had happened with my order, and they could do nothing for me - to cancel my order and place another... RIGHT/NOT! Buyer beware - Vistaprint failed big-time!!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. We will be reaching out to you to provide an update/details on your order's delivery status.

    Billing

    Reviewed July 19, 2020

    Why can I not have my billing address different from my shipping address? Every time I change the shipping address the billing address changes with it! This is extremely frustrating. Until this gets fixed I will go elsewhere.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Hi Clayton, we're very sorry for the trouble you've been having with updating your billing and shipping addresses. You do have the option to enter a different address for the billing details. For assistance with this, please contact us at 866-614-8002, so we can have it sorted.

    Customer ServiceSales & MarketingPriceCommunication

    Reviewed July 18, 2020

    I ordered 5/30/20 and received 7/18 (only 2 days off). Surprising was that my masks came without a filter, even though my mask order said the masks would include one. I called Vistaprint today (7/18) and the short story is they have stopped providing one filter with the masks ordered. The long story is that they won't honor what they sold me, didn't notify me of the order change, a change that makes the masks nonfunctional (2 layers of polyester in floral mask ain't cutting it). Their excuse is it was costing them too much money to provide a free, complimentary filter for trial, and it was delaying their orders by an additional 1 to 2 months.

    On top of that, they will not offer a remedy - no discount on a pack of filters, or a mask order. Absolutely shameless. Thank you, Vistaprint, for not providing Andreen and her supervisor, Anthony, any tools for making the situation right, leaving Anthony scrambling for excuses telling me Vistaprint wasn't make any money offering the one filter.??? $18 a mask is not enough?

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thank you for your review. We're so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We will be contacting you to have the issue looked addressed in a bit to provide a suitable resolution.

    Verified purchase
    PricePunctuality & Speed

    Reviewed July 17, 2020

    Vistaprint was fast and they had a lot of options no matter whatever card you're trying to make for whatever company or business that you're starting. The design experience was very easy. We had them printed regular business cards, like the standard or the round edges. It was very affordable and I would highly recommend Vistaprint.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're truly happy to hear that you had such a positive experience on our website and want to thank you for taking the time out to share this with us. We value your continued support and look forward to serving you with future orders.

    Verified purchase

    Reviewed July 16, 2020

    Vistaprint is an economical choice and we like the quality that we found. We ordered instruction manual stuff from them. The design process was fairly simple and we were given different options. We were also able to change it up a couple of times. We've had a good experience with them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are sure our staff will definitely be happy to read what you've shared.

    Verified purchase
    Price

    Reviewed July 15, 2020

    Vistaprint was less expensive compared to the local printing company we were using before. We ordered business cards and it has good quality. I've used them personally and with my business and I love them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We want to thank you for your feedback and we count ourselves lucky for customers like you. We look forward to working with you again in the future!

    Verified purchase
    Staff

    Reviewed July 14, 2020

    I've got t-shirts and business cards from Vistaprint. The cards have always been fantastic. However, the shirts were sometimes great and sometimes weren't. I got one yesterday and it looked like something got stuck all over the shoulder and I tried to scrape it off. Eventually, one can only scrape the t-shirt too much before ripping a hole in it. I also tried washing it several times. But I would never stop using Vistaprint if I can't silk screen myself.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We are sorry that your experience with us didn’t quite match your expectations. We would love to know why so that we can not only provide a resolution but deliver a better experience next time. We will be reaching out to you to have this issue resolved.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 13, 2020

    I love that Vistaprint reaches out to me on a regular basis. I have used them in the past and they offered me good opportunities and great pricing. We just ordered business cards and they turned out great. The quality of the print was excellent as well as the customer service.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we look forward to serving with a future order soon.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed July 3, 2020

    I love my invitations. I love being able to completely customize every detail! I love being able to add photos. I also love that this doesn't cost any extra! Thank you for always being so easy to work with, for fast shipping, and for reasonable pricing.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Aww, you're most welcome, Amanda! We're so delighted to hear how happy you are with your shopping experience with us.

    Customer ServiceContract & TermsPricePunctuality & Speed

    Reviewed July 3, 2020

    Hello Everyone, I wished this forum provided negative marketing. As far as I'm concerned most of the people unhappy with the service do not post a review for others to know what they can risk. I was hoping to be offered a solution to the problem but was left with no reply to most of my emails. The problem involves 3 people who ordered 500 Business Cards from Vistaprint. 250 of my cards arrived to a gentleman in Gran Canaria that had the decency to inform me that his order was 250 of his cards and 250 on mine. By the way I am in Tenerife. Vistaprint told me to wait until mine arrived and inform them. I did so when I received 250 of my cards and 250 of another company, that deals with properties like me in Cataluña. I have no idea if Vistaprint is certified by any ISO or other entities. Mistakes shouldn't occur but yet they do.

    Offering a solution for the problem would be the least and not leaving the clients waiting more than 2 weeks now. Not even a reply to my yesterday reminder mail. Most probably I will get a reply on this review that would say that they are sorry about what occurred but believe me clients DO NOT need any excuses or sorry. A reply that your delay is due to the many mails you have to deal with is not the client problem. If you are short in stuff or facing too many complains is your problem that you should fix. I have been using VistaPrint for 20 years now, when you still offered the free cards with your website at the back. I regret having to find another printer that offers a better service. I will have no ethical respect in your regards and will place in this and other forums the options of other sites that offer the same items at a better service. I just need to try them and see if they are reliable.

    A short note to be careful of Nacex. The tried to charge me for customs documentation and other taxes when they shouldn't have. My order was less then 20 Euros and no documentation is required for that value. They held my order for over a week until I had to threaten them that I would be suing them and reporting them to the authorities, which I am doing. Also tried to explain this to VistaPrint being the ones providing this service and they don't want to know about it. I will get back with other options for those who wish not to use VistaPrint any longer. Thanks for taking the time to read and hopefully my bad experience is useful to anyone.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're terribly sorry for the experience you've had with your order for business cards. This definitely should not have happened and we can assure you that we'll be looking into the matter so as to prevent a future occurrence. We appreciate you bringing the issue to our attention and we truly hope you'll consider us again in the future.

    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceTransparencyHonesty & Transparency

    Reviewed July 1, 2020

    I ordered 3 face masks and a package of filters. The masks arrived before the promised date (the only reason they received any stars, but the filters did not come with them.) The first chat on status promised them by the due date. That didn't happen. When I chatted again for status I was told they were having problems but that they would probably ship the next week. Eleven days later still nothing. Chatting again, they said that they were having problems with some orders. They gave no explanation, no anticipated delivery date. They did agree to refund my money for that part of the order and it was prompt. They never sent an order confirmation. They never communicated on the delays. They lied on the first request for status and made no commitment at all on follow-up contacts. As my first transaction with them, it will be my last. Clearly, their internal processes are broken.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We’re so sorry about your order delay, and for the inconvenience and frustration it’s caused. Demand for some of our face mask designs and filters greatly exceeded our initial expectations, and we’re working hard to get orders out as quickly as possible. We understand your disappointment and it really saddens us that you did not receive your entire order.

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedMaintenanceBilling

    Reviewed June 30, 2020

    I have been doing business with Vistaprint for twenty years and have not had problems for the most part. But they have really messed up this time. On May 29, 2020, I ordered masks after getting an email advertisement from them. I paid $145 for 6 masks and three ten-packs of filters. I was billed immediately. When I placed the order, I was told that the masks would be delivered mid June. I got another email that said there would be a delay. They still did not arrive. I called and was told I'd get them June 29, 2020. Then I got a notice it would be June 30, 2020. I just called again and was told it would be July 1, 2020. Really? I've had to purchase other masks and I'm thinking that even if I get the Vistaprint masks before they find a cure for Covid-19 I may never be able to order and receive replacement filters in a timely manner.

    Now maybe Vistaprint should not be in the mask business. Or perhaps Vistaprint should switch vendors. Whatever the problem is, selling masks is not working for them or their customers.I read two other reviews on this site and seems that I am not alone in my experience. I realize that every company wants to capitalize on the Pandemic and Vistaprint is making a big advertising push selling masks in their "This is not a Mask. This is..." campaign, but if you order them from Vistaprint, chances are you'll have to wait till the next Pandemic to use them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Hi Maureen, thank you for reaching out. We’re so sorry about your order delay, and for the inconvenience and frustration it’s caused. Demand for some of our face mask designs greatly exceeded our initial expectations, and we’re working hard to get your order to you as quickly as possible. Please send us a private message with your order number and we'll look into this for you.

    Customer ServiceStaffHonesty & Transparency

    Reviewed June 22, 2020

    I ordered 4 face mask with the required inserts, the projected arrival date was June 18th, 2020. On June 13th, 2020 I called Vistaprint to verify my shipment, which I was told that I would not receive my entire order, because they were out of one of the colors, but I would not receive my partial order until June 19th, 2020. I called again on June 18th, 2020 to find out why I haven't received my tracking number, the Representative said I was not going to receive my order, so I asked for a supervisor. The Supervisor told me that I would receive my partial order as stated by the first Representative indicated.

    The Supervisor further verified that I would receive my order on June 19th, 2020 without fail. June 19th 2020, arrived and gone with no shipment from Vistaprint. So I called on June 20th, 2020 to find out why and all I was going to get was just another LIE. I did receive a phone number for the Corporate Office to file my complaint, only to get a number that NO ONE monitors, since I have not received a call back. I can't understand how a company can employ so many Representative that will LIE to your FACE (Supervisors included).

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We sincerely apologize for the delay in delivery of your order and for the miscommunications you've received. We can only image how disappointing the issue has been for you.Demand for some of our face mask designs greatly exceeded our initial expectations, and we’re working hard to get your order to you as quickly as possible. Please send us a private message with your order number and we'll look into this for you.

    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & Payouts

    Reviewed June 20, 2020

    I ordered masks 5 weeks ago, getting advertisements on FB. They stated a delay and promised (even on follow-up) that it would be shipped last week. I called customer service today and they were clueless and could not confirm shipment. Ridiculous, I canceled for a refund, so many other options available, to wait 5-6 weeks is silly. Will avoid any business with them in the future.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We’re so sorry about your order delay, and for the inconvenience and frustration it’s caused. Demand for some of our face mask designs greatly exceeded our initial expectations, and we’re working hard to get orders out as quickly as possible. It really saddens us to hear that you had to cancel your order. We can assure you that this is not a typical experience and we truly hope you'll consider us again in the future.

    Customer ServicePunctuality & SpeedOnline & AppRefunds & PayoutsStaff

    Reviewed June 5, 2020

    I used Vistaprint a couple of years back. I had no real issues with them, one package was late but they rectified it immediately. Overall, I found the service was good and as a result, I returned to make a purchase almost three weeks ago. What an absolute nightmare it has been this time around. I placed an order for return address labels on the 20th of May. Everything went as normal and I received a confirmation email that they would arrive by the 27th of May. This date passed with no sign of my labels. I contacted Vistaprint and they apologised and reissued the labels from their end, claiming they would arrive by express post on the 2nd of June. AGAIN, this date passed with no sign of my labels.

    Throughout the entire ordeal, the excuses from Vistaprint were extremely inconsistent. I was told that the issue was due to technical issues with the website and then I was told that the issue was down to the shipping company, that they had lost both parcels. Most recently, the representative I dealt with Mohamed claimed that he could not reprocess the order from his end, even though he had already claimed to have done so for the second batch of labels to arrive on the 2nd of June. I was issued a full refund but encouraged to go back onto the website myself and make another order. I pointed two issues with this to Mohamed: firstly, I would not be out of pocket for a new order while waiting for my refund to be processed and secondly; why would he expect me to have a shred of faith in their website and systems after two failed attempts of the labels being sent to me?

    I then received A THIRD confirmation email out of nowhere from Vistaprint stating that my labels had been dispatched and would arrive on the 6th of June. A couple of hours after receiving this confirmation email, Mohamed contacted me to once again claim that he could not reprocess the order from his end and to again insist I make a new order! You could not make this stuff up!!! Whatever the issue is with Vistaprint's system, they need to get it sorted as a matter of urgency. I am removing all of my personal details from their website as a result, god knows what other automated disasters are happening within their company. They have lost me as customer because of this, it is the worst level of customer service I have experienced in some time.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're terribly sorry for the experience you've had and for any inconvenience caused. This is not the type of service we wish to offer, so we're happy to look into the matter for you. Please send us a private message your Vistaprint account number, so we may review the details and try our best to help.

    Profile pic of the author.
    Customer ServiceSales & MarketingPrice

    Reviewed June 4, 2020

    I accidentally signed up for a Google ad and was charged for it. I live chatted with customer service and they were so nice and cancelled it for Me without any hesitation. I’m so pleased with this company.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We certainly understand that mistakes happens, Nicole so we're always happy to do anything we can to help make things right. Thanks for making it Vistaprint!

    Verified purchase
    Customer ServiceOnline & AppEase of Use

    Reviewed May 20, 2020

    I got business cards from them and the quality is good. I like them. The website is really easy to use, but not so much on the phone. It was kinda hard to use on the phone.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for your review submission and we're happy to hear that you found our website to be user-friendly in navigating through both the design and order process in completing your order of business cards. We also appreciate the feedback shared regarding the use of a mobile device and will have our team look into making this a more favourable experience. We look forward to serving you with future orders very soon.

    Verified purchase
    PriceRates

    Reviewed May 19, 2020

    I like the pricing, quality and diversity. Vistaprint has a lot of stuff.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thank you so much for your kind words and we really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

    Verified purchase
    PriceRefunds & Payouts

    Reviewed May 17, 2020

    I ordered a business card from Vistaprint and had the premium. I gave them the design to print for me. I was thinking that the quality of the picture was gonna be better Unfortunately, it went bad. I had to return the first one I did. The one that I did again was a little bit better, but not as much I expected. The picture was still not okay and I have to return it back for them to redo it again. All in all, the experience was good.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're very sorry your business cards took multiple prints, Jude and we apologize for any inconvenience caused. Our aim is to ensure that all our customers are 100% satisfied, so we'll definitely be looking into this. Thanks so much for your patience and we hope you'll continue shopping with us.

    Verified purchase
    PriceRates

    Reviewed May 16, 2020

    My business cards are great. They arrived within an appropriate timeframe. I was satisfied with that. The quality is fine and it was more than I expected. The pricing fitted into my budget. I would absolutely recommend and suggest to order or do business with Vistaprint.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    It was a pleasure serving you. We're happy you felt great with not only the delivery timeframe but also with quality & pricing of the business cards received. We look forward to serving you with future orders again soon!

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed May 15, 2020

    I have been ordering products from Vistaprint since 2005. Never had an issue or complaint, in the last few years I stopped receiving emails, discounts and a few of my orders were delayed or not received at all. I still stuck with the company, however when I informed them that I no longer receive information but have to log in personally to account to see offers, I was told that the system does not show a change-that was last year. The only thing I have received is emails like this for surveys. So now I only go to the site as needed.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thank you for bringing this change to our attention. We sincerely apologize for any disappointment experienced and we understand your frustration. We've taken your comments to heart and will be contacting you to have this investigated further.

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed May 15, 2020

    I have never had anything but good experiences with Vistaprint. They offer a good range of products. I generally buy business cards, but have used their T-shirts as both advertising and premiums. Good range of products, good quality and fair prices.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    It's always amazing to hear how satisfied a customer is with their purchases. Thanks so much for the continued support, Douglas. We truly appreciate your business and look forward to more.

    Verified purchase

    Reviewed May 9, 2020

    The business cards were very beautiful and had a glossy finish. But the design process was a little tricky. Some modifications did not transcribe over. It had to be repeated several times before they got it in place.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're so sorry it took us multiple prints to get your product correct, Ivan. We understand your disappointment and we can assure you that we'll be looking into this matter. This is not the type of service we're known for offering, so we truly hope you'll continue doing business with us.

    Verified purchase

    Reviewed May 7, 2020

    My husband was looking online when he found Vistaprint and we decided to use them for business cards. The quality is great but the designing the cards was a struggle for us because we're not very tech-savvy.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    That's wonderful news! We would like to thank you for taking the time to share your feedback with us. We want you to feel comfortable sharing good or bad news with us. We apologize for the challenges you had in navigating our website and recommend reaching out to our team on 1-866-614-8002 for any queries or design assistance with future orders. We would also like to let you know that we're happy to hear of your satisfaction with the result of your recent order of business cards and look forward to your next order with us soon.

    Verified purchase
    Customer ServicePriceRates

    Reviewed May 6, 2020

    I was familiar with Vistaprint and I've used them in the past. I've done my wedding invitations, business cards, and mouse pad with them. The quality is great and the price is good. Their design process was pretty good as well. When I made my business cards, they weren't what I expected. I called Vistaprint and they were very good in letting me do another one with no extra cost. All in all, I was very pleased with them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thank you for your review submission and we’re thrilled you enjoyed the design process. We appreciate when our customers take the time to leave such a positive note about us! We hope to serve you again soon.

    Online & AppMaintenance

    Reviewed May 5, 2020

    I have used Vistaprint numerous times for my print materials. Every time the order comes in missing items. It them takes them weeks to send the missing materials and my projects are delayed. Don't use them if timing is a problem. In addition, their website often does not work when you need it to. Bottom line if time is a concern look elsewhere.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We are sad to hear that you didn’t have the best experience with us. We're very sorry we failed to meet your expectations and we would appreciate the opportunity to restore your confidence in us. We will be contacting you to assist further with this concern.

    Verified purchase
    Sales & MarketingOnline & App

    Reviewed May 5, 2020

    I've been with Vistaprint for three or four years now. Navigating their website has been easy and most of the time their selection of products is good for what I'm looking for. There, I always find a good coupon code.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We value your continued support and thanks for taking the time to mention the ease with which you were able to navigate our website and also your satisfaction with the selection of products provided. We look forward to serving you with future orders.

    Verified purchase
    Staff

    Reviewed May 4, 2020

    Designing my mousepads and business cards through Vistaprint was easy. Their support was helpful too when I couldn't get something done and I had to get in touch with them. I am very satisfied with the quality of work done by Vistaprint.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We’re thrilled you enjoyed your interaction with our customer care team in designing your new mousepads and business cards! Thanks for leaving your positive review, we look forward to assisting with your next order soon.

    Verified purchase
    Customer ServiceTech

    Reviewed May 1, 2020

    I was searching for printers and then found Vistaprint on Google. I had to order my first order and then I liked it. So, that is why sometimes I use them. Their customer service is fine, too. I have had a couple of issues before, and they fixed them right away when I called them. Overall, everything is fine.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint
    We take pride in giving outstanding service to every customer. We are happy to hear that your visit was no

    exception, thanks for leaving the wonderful review! We look forward to serving you with future orders.

    Customer ServiceSales & MarketingPriceRatesTransparency

    Reviewed April 29, 2020

    I purchased 1500 business cards from this company. My original order was 500 but they kept on offering larger discounts on a larger order. I have been getting business cards since 2009 from this company. I believe when they first started, the cards were actually free, just pay shipping. Now they charge but their prices are very reasonable and the quality of the card has greatly improved!

    When I received my order, there was an unexplained white line from top to bottom of the card that should not have been there. I called the company. They reviewed the order with me and showed me that my "proof" copy before ordering had the white line. I had no explanation of how the line got on the "proof" but I told them that I couldn't use the cards.

    They immediately corrected the card by removing the white line and then sent me a copy of the "proof" without the line. They then offered to send out an additional 1500 cards at no extra charge!! Needless to say, I am extremely impressed with their customer service, free replacement of cards and the overall experience of making the phone call, polite woman who worked with me to settle the issue. I would highly recommend them for their service both before and after the order. I will definitely use their company again. I have used them for checks for my checking account, business cards, stationery and promotional items. All have been perfect!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for sharing your experience with us and we're happy to hear you felt impressed by our effort in ensuring that your experience turned out to be a positive one that resonated with you. We value your continued support and look forward to serving you with future orders.

    Customer ServiceTechPriceRefunds & PayoutsBillingTransparencyHonesty & Transparency

    Reviewed April 29, 2020

    We've had emails set up with Vistaprint (VP) for two of our businesses (paid for accounts)- 5 email accounts in all- with the first one set up about 5 years ago. Unfortunately over the last 12 months we have had numerous issues with VP. PLEASE AVOID USING THEM AT ALL COSTS. Vistaprint have lost ALL OUR EMAILS, pertaining to one of the email accounts, and have no answer to why this has happened and finally after pushing us around for over 8 weeks came back and said there is a "technical issue" and we cannot get the old emails.

    Apparently they suspended the account for non payment (my card details had expired/ which I duly updated within A DAY of the payment due date), and then could not restore it!! (This for a customer who has been with them for c 5 years at least.) This is an email account which drives our business with customer orders/contact details etc in the emails. Vistaprint offered us £24 to "compensate" for our loss!!

    When I told them what exactly they could do with the £24, they have come back with a £100 offer (our business turnover depends largely on the details in this email account- c£90k + revenues)! This is a joke to them. When I asked them for a copy of their Email Services Policy (which to be honest I should have stored when I set up the account *expensive lesson learnt*), they have not been able to provide it. Please avoid using their services (at least email hosting services)- because you will not be able to rely on their services.

    Thanks for your vote!
    Verified purchase

    Reviewed April 29, 2020

    I ordered business cards from Vistaprint and designing them was easy and straightforward. They provide good service.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    That's wonderful news! Thank you so much for your kind words and we appreciate you taking the time to let us know that you found our website to be customer friendly and easy to use. We look forward to your next visit!

    Customer ServiceStaffTransparency

    Reviewed April 28, 2020

    Updated on 06/04/2020: This is in response to the disingenuous, patronizing answer posted by Vistaprint in which the company claims they "cannot" delete unwanted designs. Complete and absolute non-sense. To say that Vistaprint "cannot" delete an order that has been previously placed defies logic or understanding. Because it was deleted after I cancelled my account. Yet, as I have said in my previous post, Vistaprint pushes a customer to place an order by threatening to delete it. Let me make this clear: If a customer wants to delete a design, it is the customer's privilege, especially if that customer has created designs that no longer have a basis to be there. As far as Vistaprint's apology for creating such inconvenience: The time I spent with representatives not only was a waste for me, but for them, as well. Vistaprint does not care as long as it collects money. I will never do business with them again.

    Original review: Just deleted my Vistaprint account. Vistaprint does not care about its customers and would rather sacrifice their business than accommodate basic requests. I wanted to delete unwanted designs for a client I was no longer doing business with. However, Vistaprint refused. Yet, Vistaprint pushes you to order by threatening to remove designs if you do not place an order within a certain timeframe. Never do business with them again.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We sincerely apologize for any inconvenience caused. We understand your frustration and it's never our intention to create any dissatisfaction for our customers. However, once an order has been placed, we're unable to delete the contents of that order. If the document have been created and not order, then it is deleted after a period of 60 days. A copy can be created before this happens and only the original document will be deleted. The copy will remain for another 60 days. We're truly sorry we were not able to honor your request. If you still wish to delete your account, please contact us directly at 866-614-8002 to have this done.

    Verified purchase

    Reviewed April 28, 2020

    I wanted something that was dependable during this time and used Vistaprint for my business cards. The quality of my purchase is very good.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so honest with us. We look forward to working with you again in the future!

    Customer Service

    Reviewed April 27, 2020

    I made a custom mug for a friend's birthday; however, I realized after submitting, I had to change the address, so the order was canceled and received a confirmation email. I made two other mugs, and not only did I receive the two mugs, but I also received the original one that was canceled. I also had to talk to multiple people to figure out what was going on with the mugs, and they couldn't give me a straight answer; everyone had a different opinion. I don't recommend that anyone else order from this company.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Hi, Zara and we're sorry to hear that you didn’t have the best experience with us. You deserve better. We would appreciate the opportunity to restore your confidence in us and will be contacting you to have the concern addressed.

    Verified purchase
    TechSales & MarketingPriceRates

    Reviewed April 27, 2020

    I worked with Vistaprint because of their pricing. I ordered magnets, a bunch of small office type of stuff and promotional products. The quality of these purchases is 10/10. The design process was all online and it was very simple, too. They are my first provider and I will stick with them. Try Vistaprint.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks so much for sharing your experience with us. We are delighted to hear you value the efforts we have put into making each experience with us a memorable one. We look forward to serving you again soon.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 26, 2020

    I use Vistaprint for a couple of marketing things but not a whole lot of stuff. Recently, I used them for business cards. I was a former marketer and I think Vistaprint's website’s great. But there is way too much upsell. Sometimes, it can be confusing. For somebody who has never done anything like that before, it could be tough. You get shipping you didn’t know about.

    Vistaprint has probably been hurt by Moo and some other online retailers that have really emphasized quality. I would tell somebody to check them out. But if I were them, I would head back into starting to look at the quality of my products a little bit more. The quality of the products I purchased is above average but not excellent. Otherwise, customer service is great because people will jump on and help you out. Vistaprint has good prices and I’d encourage friends to use them.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for sharing your experience with us and we appreciate your continued support of our product. It's always a pleasure for our customer care team to assist customers as we pride ourselves on the great feedback our satisfied customer share. We appreciate the mention on areas of opportunity and will have this shared with our team. We also look forward to serving you with future orders.

    Verified purchase

    Reviewed April 25, 2020

    I got business cards, postcards and flyers through Vistaprint and everything about the quality of the items was great.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're happy you felt satisfied that your postcard and flyer order was well done. Customer satisfaction is something we've worked hard on and we're pleased our efforts resonated with you. We also want to thank you for your feedback and look forward to serving you with future orders.

    Customer ServiceRefunds & PayoutsStaff

    Reviewed April 24, 2020

    I ordered checks from here. I had to call 2x because the routing numbers were wrong. The third time I got the replacement I didn't get the duplicate checks I paid for. They gave me a credit of $2 and change that was the additional amount I paid for the duplicate checks. I tried to order more checks today and there was not a credit on my account so I called. I was told that the credit only last a year. It has been about a year and a half. I don't understand. It wasn't like they gave me a credit to be kind. This was something I already paid for. This was my money. How can it expire??? I won't order from here again.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Hi, Sharon and we’re so sorry that your experience did not match your expectations. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We will be contacting you to ensure that the issue is resolved.

    Profile pic of the author.
    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsBilling

    Reviewed April 24, 2020

    4/20/2020 I placed a $33.30 order at vistaprint.com website. 3 minutes later, I decided to cancel order. Upon cancellation which website acknowledged, I was forced to accept a merchandise credit, despite no advance knowledge of said terms of sale on website. 2 minutes later, I phoned Vistaprint and spoke with Chantelle. She "supposedly" processed refund and promised email confirmation. 4 days later, no email confirmation and no refund to credit card. 4/24/2020 did online chat with Kristian ** who promised to process refund and send email confirmation, which I did receive. Email says refund in "3 to 5 business days" so time will tell if this is true.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Hi, Glenn and we’re sorry to hear that your experience was not of the quality you expected. We are looking into this issue and you will be contacted as we seek your assistance to have the issue resolved promptly and accurately.

    Verified purchase
    Online & App

    Reviewed April 24, 2020

    I've been using Vistaprint since 2012 and I've had business cards and door magnets for my vehicles printed through them. I have also used their website to do my website. I go with what designs they have and when I decide what I want, I tell them to print it. I like the quality of what I get with Vistaprint. I always tell friends about them. If my friends are asking where they can get business cards, I usually give Vistaprint's name and tell them that's where I get mine and I've been satisfied.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Hi, Marquita. Thanks for sharing this awesome review with us. It's wonderful to hear that both our products and service have made such an impact and we're happy you continue to be pleased with the orders we've provided over the years. We look forward to assisting with your future orders.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 23, 2020

    I’d recommend Vistaprint. I use them mostly for business cards and sometimes, we have them do other things like shirts and hats. I’m happy with the quality and I get the business cards within a few days. The design process was okay but I could’ve used a little more guidance. If I order things besides cards, I would be calling next time.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thank you so much for your kind words, Amy. Our customer care team is ready and willing to assist with designing if necessary and we really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to working with you again in the future!

    Verified purchase
    Price

    Reviewed April 22, 2020

    I used Vistaprint for another business for years and they provided reliable service. I like the quality of their products which is why I keep ordering. Recently, I ordered thank you cards and some labels. I also wanted to order folders but then they were too pricey. Designing them is not easy because I'm not a tech person but still I managed and I got what I wanted.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Its been our pleasure assisting you over the years. We really appreciate you taking the time to share your feedback and being so open with us. We look forward to serving you with future orders and making each interaction just as memorable.

    Verified purchase
    Online & AppEase of Use

    Reviewed April 20, 2020

    Aside from the Vistaprint product types, I like the ease of using their website to complete orders. I have an order that is pending. Unfortunately, what we’re going through right now as far as business-wise. We kinda put that on hold. Other than that, everything that Vistaprint offers is good for our needs.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. While we are pleased to hear that you found our website to be user friendly, we're so sorry that our product types fell short of expectations. We invite you to contact us on 1-866-614-8002 for assistance with your pending order. Your feedback is greatly appreciated and will be shared with our team for review as we work towards improving both our products and services to our customers.

    Online & App

    Reviewed April 17, 2020

    We've been using Vistaprint for about 3 years now. We have a plumbing business and a gym business and Vistaprint has made it so easy to get everything done in one place. We've purchased everything from car decals to business cards to vinyl banners. Recently, when I get on to upload my design, it doesn't let me see what I'm doing. I have to switch back and forth from edit mode to view mode. Last purchase, I had contacted the support team and explained my issues. They told me that it was an issue with their website and that they would have tech take a look at it. That was 3 months ago. I went to get on and order something new and I had the same issue! Not the end of the world, but it is very frustrating and it has made it inconvenient for me to use Vistaprint rather than another company.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're truly sorry to hear of the less than favourable experience you've been having when designing your product/s of interest. We value your continued support and are sorry we failed in meeting your expectations in having a permanent solution provided to the issue. We will be making contact with you to have the matter investigated further to provide a resolution, and we also want to thank you for your feedback and criticisms. We've taken your thoughts to heart and will have this shared with the appropriate team for review.

    Profile pic of the author.
    PriceOnline & App

    Reviewed April 17, 2020

    Vistaprint proposed on their website a polyester masks to public. You should be ASHAMED of yourself!!!! You are selling to people an item without any respect to the standards!!! These masks DO NOT SERVE TO ANYTHING!!!! Even dust can come through. Standards developed by FDA in USA and AFNOR in France. Yes of course to make 4 layers cotton mask with filter in the middle cost much more... Plus indeed it is much more costly in production. Yes, Let's take advantage from the social crises and just earn money, and sell to people something totally useless so they can get infected with the virus wearing this product. And you are ok with it?!! Shame on you!!!! We are not buying from you anything anymore!!!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're sorry to hear of your dissatisfaction and your feedback is greatly appreciated. We want to thank you for your feedback and criticisms. We've taken your thoughts to heart and will have this shared with the appropriate team for review.

    Honesty & Transparency

    Reviewed April 15, 2020

    Vistaprint recently offered me a new logo. I accepted the logo and placed it on my letterhead, tshirt, golf shirt, labels, etc. Today I asked them for a clean print of the logo so I could use it on my website. They said I was forbidden from using the logo because it had a copyright on it. The logo did not indicate a copyright or trademark. Vistaprint lied about how the logo could be used. These people are very deceptive and dishonest.

    Thanks for your vote!
    Verified purchase
    Tech

    Reviewed April 14, 2020

    We were trying to use Custom Ink and they overcharged us so we tried Vistaprint because we used this for my government project. We used them for shirts now. I used Photoshop, drew the picture then I put it on the shirt. For our band, we always did our section shirts through Custom Ink and there was always something wrong with it. But with Vistaprint, there was nothing wrong. It's really high quality compared to the other ones I've used. It's clearer than it would have been with any other designer like for the print on the shirt. I like Vistaprint better. My section started switching to using them because of how the shirts came out. I'd recommend Vistaprint.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Hi, Aiden and seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us and we look forward to serving you for many years to come!

    Verified purchase
    TechStaff

    Reviewed April 10, 2020

    I used Vistaprint to do my husband’s business cards and they turned out great, so I used them to do mine too. I got the double-sided business cards. They were nice, thick material card stock, and the colors were vibrant. It was exactly what we thought we would get. The thing online that we used to design the cards was very user-friendly. They came out really well.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're happy you are pleased with your new business cards. We aim for customer satisfaction and we're pleased our efforts resonated with you. We also want to thank you for taking the time to share such a positive feedback with us and we look forward to serving you with future orders.

    Customer ServiceCoveragePricePunctuality & SpeedStaffBilling

    Reviewed April 1, 2020

    I do not write reviews...but I was shocked, Because of COVID-19 our wedding on 4/18/2020 had to be rescheduled for 3 months later..3 weeks out from our wedding date. I called Vistaprint to re-order favor labels and programs...the super nice lady on the phone took care of everything, the bill was over $160, I said, "OK $160+" and she said..."Oh no, we have it covered at no cost, you will have the replacements on 5/6/2020." I was floored..I didn't even have to ask. They will have my business forever!!!!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We totally understand that everybody is currently facing some trying times, we we'll do anything we can to soften the difficulties our customers are facing. Thanks for giving us the opportunity to help make things right for you.

    Verified purchase
    PricePunctuality & Speed

    Reviewed March 31, 2020

    I would recommend Vistaprint to a friend. I've used Moo in the past but Vistaprint has always been my go-to. Moo gives a lot more options when it comes to sizes, shapes and die-cuts but they're also a bit more expensive. Vistaprint gives you the general business, everything you need to throw something out there and get it out there. I like the business cards and flyers I recently bought from them. Vistaprint is affordable, easy and fast.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks so much for choosing Vistaprint. We truly appreciate and value your business. One of our number one aims is to provide 100% satisfaction, so we try our utmost best to offer the best products/services for the most affordable prices.

    Verified purchase
    Price

    Reviewed March 27, 2020

    It was great with Vistaprint. Quality compared to cost is really good. I purchased a pillow and the design process was fairly easy.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're so happy to hear how pleased you're with your order. Thanks for choosing Vistaprint for your printing needs.

    Verified purchase
    PriceOnline & AppStaffRates

    Reviewed March 23, 2020

    I have ordered sticker labels from Vistaprint and the quality have been nice. It's very professional and very bright with the colors. The technology is awesome and the website is great. It's very detailed and organized. But I look for certain things as far as the detail in the previous history orders. For instance, I have to order the stickers every once in a while. But I forget what size I got it in and the order history doesn't tell me exactly the details of it. So I am starting from the beginning all over again, trying to figure out what size I got originally. Also, the designs are a lot trendier and more modern with the other company that I chose besides using Vistaprint. But other than that, one should definitely check out Vistaprint if they want a high volume quantity of products for a very reasonable price.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for sharing your shopping experiences with us, Melinda. We're sorry for any inconvenience experienced and we'll definitely be looking into the all the issues you've called out. Have a great weekend!

    StaffHonesty & Transparency

    Reviewed March 22, 2020

    Re: Vista Print Digital (Websites). An Agent of Vista print Digital provided false and misleading information that lead to a significant disruption in our companies services and to our customers, by making our company's website inoperable. In the latter while resolving the issues caused by the first agent, another agent without consent preemptively decided to take make changes again that made our company's site inoperable, this only created more issues. As a result of the two agents inexperience and miscalculated conduct our company so far would have been shut down for 6 days with a loss revenue of thousands.

    The primary issues are that an agent after a recorded conversion lied and made false statements assuring that no complications would arise, the second agent took actions that where not authorized or consented to before he or she acted, that adversely impacted our business. Our hope is that this is resolved soon as this is an actionable case. Vista print should be accountable!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're terribly sorry to hear of the experience you've had and for any inconvenience you and your business have suffered. We can only imagine how disappointing the situation have been for you. We'd love to look into the matter and try our best to help, so please send us a private message with your Vistaprint account number.

    Verified purchase

    Reviewed March 22, 2020

    My experience with Vistaprint was great. I've used them for years. When I had a business, I used them for all my business cards and return labels. So, I needed to get some more for the house, and I just went back in and ordered from them again. The quality is great. The coloring always comes out great. Some of things that I ordered for my business were very elegant and the ones I've ordered for the home have been the same. I do a lot of things with my grandkids. I've ordered for that as well before.

    The ordering process is really easy. I don't ever have a problem with any of that at all, and the good thing that I like is that they keep things that I've used before, and so they're always there for me to pick up on. I don't think that I would ever go anywhere else because I get things timely, my order is always correct and the colors and the print are always really good. I'm totally pleased. I would encourage others to use it.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Wow, thanks so much for doing business with us, Stephanie. We value your support and look forward to future orders.

    Verified purchase
    Customer ServiceOnline & AppStaffEase of Use

    Reviewed March 21, 2020

    I was looking to start getting business cards for my company. I found Vistaprint online and their process was easy. I've been using the company since 2018. If I have any problems with anything like designs, there is customer service until 11 PM. It’s easy to navigate on the website. And it changes. It also takes seven business days to get everything after ordering. Customer service has always been friendly and helpful. They should keep up the good work.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    We're so happy to be supporting the start of your new business. We appreciate your business and look forward to continue working with you.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 20, 2020

    Vista print is awesome. Been dealing with them for over 15 years and the quality of product, customer service and character has been excellent. I would highly recommend their service to anyone; large or small. Best deals for best price!

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for submitting your review. We're very happy to hear that you made Vistaprint your number one shop for your printing needs. We truly appreciate the support look forward to continuing doing business with you.

    Verified purchase

    Reviewed March 20, 2020

    Vistaprint is a well-known name and I've been ordering from them for about two years now. I ordered labels and wedding invitations. I love the quality.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for making Vistaprint your choice for printing needs. We truly appreciate your business.

    Verified purchase
    Punctuality & Speed

    Reviewed March 17, 2020

    I’ve used Vistaprint in the past and the turnaround time was good. The quality of the business cards was good, too. I usually go online when I order from them and it takes less than seven days from order to front door. Their process is pretty quick.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We're happy to hear satisfaction with the quality of both the service and product received. We look forward to serving you again soon!

    Customer Service

    Reviewed March 16, 2020

    I have made order from Vistaprint-Promotique at the end of 2019 and middle of March 2020 I still have no receipt or email confirmation. My order came without my approval confirmation and with poor quality of work. I called multiple times customer service and every time same answer-result. They will call promised to call back with resolution and they never did. I was dealing with Vistaprint for a few years without any issues but what is happening right now is very surprising. As a small business owner, I will NO longer use their services or recommend to my clients.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    This is definitely not the type of service we wish to offer and we're truly sorry for the experience you've had. Please send us a private message with your Vistaprint account number, so we can review the order and provide further assistance.

    Verified purchase

    Reviewed March 15, 2020

    I had a company and Vistaprint did all my business cards and they ran my webpage for several years. I like that I could do everything through the webpage and I don't have to go anywhere to get it done. Also, getting orders from them takes about five days. I love them and when my friend was looking to get hers done, I recommended them to her.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Thanks for the love, Kenneth. We try our hardest to provide the best possible products/services for the most affordable prices, so we're always very happy when our customers share experiences like this. Thank you very much!

    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed March 14, 2020

    Vistaprint has always been the way to go. They are easy to use and have good products. And they have always done a good job. I usually order cards and usually get it in about two weeks, which is pretty quick. But sometimes, it's less, depending on how fast I need it. Also, when they mailed my order to the wrong address, they took care of it really quickly.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Our customers are truly the best! We value your business, so we're always aiming to provide 100% satisfaction. Thanks so much for shopping with us.

    Customer ServiceTimeliness

    Reviewed March 12, 2020

    I've been calling for 3 day now as to why the error keeps coming up. Why their upload mailing list feature won't work. I was told would be up in an hour, Then next day, then by 5pm, Then by 6pm the next day. I have time sensitive mailer to go out and they are botching my ability to make money from simple marketing service. They keep saying engineers working on it. I spent 2 days designing the card. If not up tomorrow I'm out. And they can kiss my **. I'll never go back after 7 years. They wouldn't even offer expedient mailing service. They seem to be having a complete crash in systems. Bail now to another company.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    It really saddens us to hear that you're having trouble uploading your mailing list and we truly apologize for any inconvenience caused. We'd love to look into the matter and try to make things right, so please send us a private message with your Vistaprint account number.

    Sales & Marketing

    Reviewed March 10, 2020

    I placed an order for business cards and it was horrible and the replacement was better but not good. After I left a negative review they said they were issuing me a credit for my order. I never received it. This company is a scam.

    Thanks for your vote!
    Vistaprint
    Response from Vistaprint

    Our apologies for the disappointment with the print of the business cards. We're sorry to hear that you did not receive the merchandise credit you were promised. Please send us a private message with your Vistaprint account number, so we can look into this for you.

    Loading more reviews...

    Vistaprint Company Information

    Company Name:
    Vistaprint
    Website:
    www.vistaprint.com