Vistaprint Reviews

I've been using Vistaprint for more than 10 years and something happened to this company. Do not buy from this company anymore. Spoke with their customer service. They were completely rude. Did not care if I deleted my account and the prices have doubled.

As a company we have ordered a lot of merchandise from Vista print, but with regard to their photo albums, every time we created one there were crashing issues, and the customer care never bothered to help although we gave them a lot of business. Days and weeks of work would disappear from their database with an error message saying - '80 images have been deleted from your album' - for example. Customer service with regard to this is abysmal! The photo below is the 5th time it has happened with us!!

I placed an order and they cancelled it, saying there was a problem with my bank. I used a different card with the same results. I tried a third card with similar results. I finally placed my order with another company.

Ordered 36 T-shirts for our company's video shoot. Paid significant additional fees to ensure the shirts were delivered by the time of the shoot. I waited for delivery on the date as promised and no shirts. I called their customer service and was informed that they were backed up and weren't able to send the proof for another couple of days, and that they would begin production once they were able to finish the proof. I was livid. At no time did they say they wouldn't deliver the shirts on the promised delivery date. They did not say they were waiting to have proof approved. At no time after I placed the order did they contact me about any delays or need for additional information.

I received an email telling me that select products are 40% off today, and it showed business cards. So I went to the site and designed a business card, which took me a long time, only to find out when I went to pay for it that it's not part of the promotion. I chatted with a representative who would only offer me a 10% off code. I went back to the site and there is no indication of which business cards are part of the promotion and which aren't. It's confusing and misleading to customers and I believe it's false advertisement to induce people to go to the site and design products that won't end up being on sale. I won't be using VistaPrint again due to their deceptive practices.

I received my business cards today and, unfortunately, I’m very disappointed with the quality. The printing looks dull and unprofessional, and the paper feels much cheaper than expected. I was really looking forward to using these for my business, but they don’t reflect the standard I was aiming for. For the price I paid, I expected a much higher level of quality and attention to detail. I hope the company can take this feedback seriously and improve their product for future customers.

Soooo Vistaprint, why did you cancel my order and claim it was due to the payment being refused, but my credit card company said it had already gone through? And when I called you you continued to say the payment was refused when it was not. And when I asked you to have a supervisor call me, no one did. And when I called back, you said the same thing... and I again asked for a supervisor and you said they were "all in a meeting" and would call me back. But so far no one has. You have my money and have canceled my order. WHY IS THAT?

We ordered my son’s graduation announcements. They came very fast but they are washed out and just appear too light. They were cheaper than other places but I would rather pay more and have a better product. I will not buy from them again and would not recommend this company to anyone.

I ordered a custom tablecloth from Vistaprint (over $300), and it arrived completely misprinted. I reordered it, and once again, it was totally wrong. After wasting three weeks trying to get a correct tablecloth, I had to attend my event without one. Vistaprint showed no remorse—just refunded me, but offered nothing beyond that, despite my other purchases with them. A discount or some goodwill gesture would have gone a long way, but they refused.

As a first-time visitor to Vistaprint's site, I was surprised to see a 15% off offer for signing up for text messages so I signed up and received the code. I also noticed a 25% off offer for creating an account, but my order was very small so I thought I would wait on creating an account just in case I wanted to place a larger order in the future.

I placed a straightforward order for five custom-designed tumblers on February 17th, 2025. As of March 2nd, 2025, the order is due in just two days, but the status on Vistaprint's website hasn't changed, nor has the delivery date. This order is a retirement gift for a valued business partner, and when I inquired about the status, I was informed that production was rescheduled to March 11th. I am not talking about delivery but production itself!

Worst service ever. Do not recommend. Order delayed 10 days with no notification. Vistaprint took no accountability. When I asked to speak to a supervisor I was placed on hold for 10 minutes and was told they were not available and that a call back is not guaranteed. They refunded me the $13 I paid for expedited shipping, which I felt was not enough compensation for the horrible service I WAS PROVIDED.

Terrible website. I would never use this website again. I have ordered wedding invitations five times and they still cannot get it right. I tried to add addresses on envelopes and they screwed up every single time. Terrible terrible website. I would never use it. I would give zero stars if I could. Absolutely horrible. Do not use this website. So stressful and frustrating. Nobody can help you. Customer service sucks. All I’ve had is aggravation with them. Terrible terrible terrible.

Worst service and delayed delivery. Don't keep hope on the delivery date, also the customer support will never respond on the delivery and doesn't enough information. I will not suggest to use any services.

Long time customer: If you try to edit 'older' designs, they won't add to cart. (They can't tell you how old is the cut off date is). They suggest taking hours or whatever to totally re-create the design from scratch. If you schedule a call back, they call back within seconds but you there is no person. I was on hold for 5 minutes before anyone answered (why schedule a call back to be placed on hold?) - no phone number. Cart previews do not show actual product but click on the + it is correct (they say). Remove a product from your cart it still shows the same amount of items, you need to refresh.

We ordered custom blankets for our company staff well in advance of our Christmas party this year. Vista Print cancelled our order 2 days before the event without prior notice and simply refunded the money saying "sorry, we're out of stock". We are now left with a whole staff full of people and nothing to appreciate them with this year because of VistaPrint's lack of communication and inability to keep track of their own stock as they took orders. Very disappointed. When I called customer service, the lady just said "sorry, there's nothing I can do". Not willing to offer to rush another item similar, not willing to adjust the order or help in any way other than simply giving the information that they were out of stock on that item and that our money has been refunded.

Ordered 100 flyers to put in christmas cards. When designing on the website, it does not really give you much of an explanation related to the weight of the paper. Just a number. I chose a smaller number knowing that I wanted to fold the flyers. When they arrived, the package was damaged. The flyers were so thick that when you folded it over, the pictures ripped. I called customer service, but was told it is my responsibility to understand the weight of the paper. Although that may be true, there really was not much of an explanation of the different weights and what they mean. They would not work with me, to solve the problem, I wasted much money on this, and will never use them again.

So disappointed... the order still has not been completed after weeks of getting the wrong item and calling them to correct the problem. I ordered sheets of silver stickers and sheets of gold stickers, but they keep sending me silver. When I called the first time, they said they would correct the problem, but got it wrong again. When I called the second time, the lady couldn't find me in their system and there were roosters crowing and dogs barking. Nice to work from home, but I could hardly hear her above the animals.

Used Vistaprint for several relatively small orders over the last 15 years. In the last few years their site has become considerably more complicated but their quality has been fairly good up until the last order of business cards. They decided to put a "25 % Off Your Next Order" phrase on the back side of "EACH" card, At first we just joked about it because we realized that anyone can make a mistake. So, we gave them a call that ended up with us "chatting" with a robot who explained to us how it was all our fault for approving the phrase (which DID NOT happen). There was no sorry for the mix-up and we'll "fix" it for you, etc. Anyhow, we are done with them.

I 100% wish I had shopped locally before ordering from Vistaprint, not once, but twice! I ordered personalized note pads and post its for Christmas gifts and I'm embarrassed to give these out. They are poor quality and truly there is not much to them. Seems like a lot to pay for a couple of pads (I believe 25 pages per pad). The paper is super thin and I'm very disappointed. Most likely will trash these and go to a local print shop to reorder. My picture below shows the thickness of the 2 pads and the top 2-4 pages are blank. Don't waste your money!

I ordered twice from Vistaprint. Both times were a number of personalized mugs. I was happy with the first order and all was excellent which made me order again. The second time though, it was a very poor quality and a couple of mugs handle got disattached from the body as soon as I picked them. I wrote an email to Vistaprint and never heard back from them again. Well, this is a learning experience as I was going to place some other orders through them, but now, I would not really use them again. Not worth it in my opinion. There are other companies that do a way better job.

Pushed out delivery date without telling me. Now I am 6 days away from needing the shirt and I had to cancel my order because it would come too late. Customer service could care less- they just process the return like a robot. Their reason for silently delaying the shirts is because there was a printing problem and was referred to their design team. Probably sitting in a big pile of such printing problems. So.... Bad customer service, bad printing. Stay far far away or regret it.

I ordered a signcaide A-frame sign for my business that was consistently in progress and never printed, August 2024 and never received anything!! I called continually over 10 times and they kept promising that it was in progress and going to ship and I never did. I finally called back October 20, 24 and got a full refund. This is purely a disgusting way to Conduct any business!!! I’m hugely disappointed and will never use Vistaprint again.

I will NEVER use VistaPrint again. I ordered 11 posters and chose the option to have me pick them up at UPS. UPS just called and said it's a $10 fee per box, and that I have FIVE boxes. VistaPrint did not say anything about having to pay to pick up my order, and, WHY put 11 posters in 5 boxes?? Now I have to pay an extra $50 just to get them even though I paid for shipping? This is insane. On top of that, they don't have a working customer service number, so I am now 44th in line to speak with someone online. I'm so annoyed.

I have been a customer of Vistaprint's pro membership for businesses for 1-2 years, and before that I ordered from Vistaprint exclusively for my business, specifically for their stand up envelopes. What has appealed to me in the past is their quick turnaround time, as our company works on tight deadlines. Everything has changed the last 6 months, and the customer service has gone completely downhill.

I ordered business cards from them, but the print quality was terrible. The font was pixelated and had chromatic aberrations. I complained about the quality, and they sent me another batch, but the quality was just as bad.

I have ordered over $1000.00 worth of promotional materials from Vistaprint with reliable service and fast corrections if needed in the past. However, my last two orders of business cards have met with a disaster with no quick fix and minimized credits of less than half of what I paid. My last order, I made it very clear that I wanted the same background, but a matte finish with raised lettering. I got the same exact order as my first order of poor quality cards with a laminate which was peeling in the box of new cards. I was furious and asked for a full refund with no time to correct the poor quality cards before going to Mine Expo, one of the largest trade shows in the world. Vistaprint people let me down, verbal communication was extremely difficult to understand. Vistaprint, you have lost my business due to a huge decrease in customer service.

They refuse to supply an invoice though their website says they do provide invoices. I have asked repeatedly for an invoice but they continue to refuse and because of this I am unable to collect my order that I paid for.

MAKE THIS MAKE SENSE.Paid $39.99 to get my order in 7 days instead of 8 or more. Only the pens came not my whole order. Why am I paying as much for the rush order as the pens and not wanting the whole order??? I would have never ordered and you cannot see my company name because the clip exactly covers it. Never mind the program. Could have warned me. Make this make sense. What a JOKE. Never again will I order.