Vistaprint Reviews

I am really disappointed. The website will not let me upload my image for a poster, I converted the image to a Jpeg and deleted uploaded files...and it still will not let me upload the picture. I don't know if it will let me create my poster.

Having to move my business elsewhere. I placed an order on Aug 9 for an event Aug 26. I had an estimated arrival date of Aug 21 (tomorrow) - I messaged using the live chat yesterday as my items had not yet been shipped and was assured everything was fine and my items (750 cards and 4 shirts) would arrive by the estimated date (again, tomorrow). Now 2 of the shirts say Aug 29 (well past my events). So I just did the live chat again and asked. "I apologize about the delay but it seems there was an issue in the production, it will be shipped as soon as possible and we will notify you via email." Which is the most useless response ever...

The colors appear completely grey in the picture that was supposed to have blue colors. I ordered a business card with a picture of an art piece, but the colors are off and I can't use it for my presentation. It was a waste of money.

The shipping charge is a ripoff and the printing cost is high. They charge $6 for shipping of 100 standard business cards (costing $14) and shipping arrives up to 10 days. Really? And these are business cards I created without Vistaprint help. Better to get them done at your local printer.

Their website was misleading. I had a $64+ order. It said add $35+ to get free shipping. I ended up adding over $800 to my order and never got the free shipping. It was also Tax Free Holiday in my state (which they are supposed to honor). They charged me tax and never corrected it after I reached out multiple times. Probably the last time I will ever order from them.

Even though I only receive discount offers AFTER I make my purchase, the products I receive are certainly the highest quality!! The shirts I just purchased and received are incredible! The files I sent were not clear enough to use but Vistaprint went the extra mile to make them INCREDIBLE! I love them and certainly buy a lot more!! Thank you!

I would give zero stars if I could. I have never been more disappointed in a service in my entire life. I used a template and their edit tool to design my wedding invitations. After multiple delays, I called customer service and they redid my order. Still more delays. Finally we are able to determine the issue with the printer and we remake the design with a customer service agent and everything seems good. Then I get an email from a different customer service agent about the previous order.

They advertised "Peel and stick Posters" on Google. I clicked on the link, uploaded my image and paid for the posters. I received regular posters. I contacted customer service and I was told they don't provide self-adhesive posters. And yet the ad was still on Google.

Along with new business cards, I ordered thank you cards and received postcards instead. The ordering process was unclear and one would assume thank you cards are folded and post cards are flat. Nowhere were the words "postcard" used in the description, only "thank you card". I was told that I would need to order the folded cards and no adjustment would be made. Further, I now have useless linen envelopes that were to be used with the cards. In addition, I ordered a pen that was not included in my order. I was only ordering one as a sample to determine if I wanted more. I canceled the pen, as this was my first order with Vistaprint and it will be my last. I own a small, newly-created real estate brokerage and all of our agents will need new business cards, thank you cards, etc. I will definitely steer them in another direction.

I ordered a very simple sticker for an upcoming art show and after 3 weeks, my order still says In Progress. No shipping or tracking info has been provided. This is unacceptable for such a simple, small order. In retrospect, I should have just gone to Staples or somewhere local like that. If you need your order by any sort of deadline, VistaPrint should not be your first choice. I will never order anything from them again.

I feel scammed. Scammy shipping policies on returns. As a small business owner and first-time user, there was an error in my address and it was returned to them. Instead of them just slapping a new label on and charging me for the shipping which I would have paid, they made me purchase the entire order again. Will not use again.

When I first started using Vistaprint in 2015, I LOVED IT!!! It was easy and they would just make your changes for you if you ask in minutes. Then it changed... I hate it and, they won’t return my money I spent on it with some idiot that I trusted who of course no longer has a number that you can reach. It’s hard to edit anything because they say they will call you back. I have been trying for a week to get someone to help me and not one person has contacted me. I have all the incoming call list, not one from VISTAPRINT. I just tried minutes ago, same old story, someone will call you. Apparently, Florian ** does not read his emails or letters I have sent about the customer service.

Our church ordered retractable banners on May 8th, 2024. The stands were backordered for a while and delayed due to FedEx shipping and processing. As of June 10th, we have received 6 stands for 3 banners, but no banners yet. We are setting up marketing and rebranding strategies for our church, and this is unacceptable in use.

I never received my 2 orders. I bought for a gift and instead I got partial money refunded as credit only. I used that credit, tried again and my second ordered is also lost. All the sudden the shipping companies lose the packages (what a coincidence!). So no I wouldn't waste my money on this company.

Horrible experience. Ordered 500 wedding invitations and envelopes and only received 60 envelopes. It was time sensitive with us needing to get them out to people who we wanted at our wedding. We talked to 3 different customer service reps who GUARANTEED that we would have a replacement by the end of the next week. They told us they couldn’t do overnight or expedited because they don’t have an option for that. Come the next week and we still haven’t received any tracking or delivery information. Will not be ordering from here again. If you need anything in a timely manner I wouldn’t suggest getting them from here.

Horrible experience with my online order! I uploaded all my trip photos, wanted to make 2 photo books, one as a gift. The website kept freezing when uploading, and I would have to keep going back and starting over and resetting everything. Took about 3 hrs to do! I ordered 8.5x11 landscape but got these tiny little diary-size books! Lol and they charged me $70!! When I called to complain, they told me that's what I ordered and I would have to redo my whole order and pay again. How about you fix your website so the settings don't keeps changing and freezing? So pisssed off. My hand is bigger than this pathetic book! Never again!

My wife who has been a frequent customer of VistaPrint's this past week spent many hours composing a photo book from our vacation on VistaPrint. She paid for it and sent it to be printed. Vistaprint lost it and said they could not print it! Sorry service. Poor follow up and all they agreed to do was refund the money she paid for it but never got the product and they lost her organized photo book in the process and claim they can't recover it. I have asked her to never ever use vistaprint again!

After placing my order and being charged for my purchase my order was confirmed and later cancelled by Vistaprint without any notifications/refund being sent. Upon calling customer service I have only been given the run around and promise of a supervisor calling me back. No one has ever called me back to deal with the issue. Currently no solution has been offered to correct the problem or reverse the charges. I would not recommend ever doing business with this company!

I have ordered from them several times. Quality always looks really good. I had a missing order. Was not their fault and they were willing to replace it instantly. Also, I ordered a sign and the color came back wrong and they fixed it. No charge. Great customer service. Highly recommend.

I made a purchase of two items, both showed shipped. But one was never actually shipped, the shipper had proof and photos. Vistaprint never told me anything, after a month I asked what was happening, at first they didn't believe me, then after I showed all proof they said they would issue a "replacement" then they never did, I emailed them multiple times, no response, then got on chat and they said oh they don't have it. SO will give me a credit!? I had to force them to refund my actual card. After 2 months of headache, them being totally unaccountable I would definitely not purchase from them.

After using VistaPrint for business cards I felt comfortable ordering printed banners. The banners were subpar in quality. The top 4-5 and bottom 4-5 inches of them were fine, but everything in the middle was blurry and pixelated. VP customer service told me I sent a poor quality image. If it was that bad why are parts of it fine?

If you decide to use Vistaprint's services, make sure you follow-up weekly on the status of your order. I placed an order and was promised a delivery date of 04/30/24 but had to cancel the order because they had product issues. It would have been nice to find out this information ahead of time but the day before delivery is unacceptable. Will not be using their services ever again! If you are seeking embroidery services in the Washington D.C. area, I suggest using Custom Ink. They're very professional which is something Vistaprint lacks.

I ordered basic business cards with vibrant colors and large font. The cards I received did have the correct design, but the cards were blurry, dull in color and the font was smaller than appeared on the preview. Absolute waste of money! This was my third and LAST time using Vistaprint. Remember the old saying, Cheaper is not always better!! Lesson learned.

I made an order on Vistaprint, apparently like other businesses they use fedex as a final mile delivery service. Well in Southern California fedex isn’t reliable, sadly I never received my order. It was only $52 however $25 was shipping for items that were never received.

I’m very disappointed with this service. I’ve ordered a lot in the past but this time it’s been headache after headache. Glossy paper instead of matte. Yard signs without stands. No prompt saying I needed to order them separately. Banners taken 3 weeks and still not here even though promised a week and a half ago. Find another company. I know I will.

Paid for priority shipping at $25. VistaPrint's arrival date does not match UPS. The late arrival does not work for this order, which is why I ordered priority shipping. Called VistaPrint, an agent told me I needed to call UPS - doesn't make sense because I am not the Shipper, but I did so, only to be told VistaPrint needs to call them. Called VistaPrint many times in search of a more competent customer service agent who can actually solve this issue rather than offer me a $25 credit (what good does that do? The whole batch is unneeded if you don't deliver it to me on time). Very jaded with the customer service experience. Not all agents were unhelpful but overall a terrible experience. Deeply regret not reading the customer reviews on other aggregate sites - many people mention this shipping problem.

Hard no on Vistaprint. Never again will I waste my time with them. I opted for the standard shipping on 4/11/24. The site said that was 6-8 business days - for standard business cards and notecards. Nothing premium or extra. When checking out, my estimated date of arrival was 5/16/24. Over a month for shipping of standard cards? I then spent an hour on the phone with customer service who could not find my account, then had to get her supervisor to help find my account, and in the end, could not help me and told me I didn't listen to her so it wasn't her fault. I guess you get what you pay for. Vistaprint may be cheap, but time is worth a lot and it just got wasted. Word to the wise, save yourself the hassle.

I ordered a rubber stamp from VistaPrint. It arrived without the label on top that indicates what the stamp says and what the orientation is. I chatted with them and told them the problem. They sent me another stamp, and when it arrived guess what…it was EXACTLY like the first (incorrect) stamp! Unbelievable. These folks can’t do ANYTHING right. Do yourself a favor and avoid VistaPrint — they’re a waste of your time and your money! Totally incompetent!!!

I paid too much for shirts with my logo that were actually under shirts that you can purchase for $8 at Walmart for a pack of 3 shirts. Never again!!!! I invested my money thinking that I would make a profit. Not good!

Vistaprint took my money and sent me cards once I reordered. First lot were superb. Rather than be careful and take ownership of their own product, they decided to just screw me on the reorder. Needless to say I will never use them or recommend them to my clients ever again. They absolutely took my money, but they also kept claiming to not understand the problem no matter how many calls I made and would not slow down and supervise the print. DO NOT USE VISTAPRINT!