Vistaprint is a global e-commerce brand empowering more than 17 million small business owners to professionally promote their business with quality printed and digital marketing products at an affordable price. The company’s online design studio allows customers to easily customize their products including business cards, marketing materials, signage, promotional products, apparel, websites, digital marketing, cards and stationery.
Overall Satisfaction Rating
- 5 stars
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- Quick, easy-to-use software
- Free templates for any style
- Printing services for every need
- No expedited delivery services
Vistaprint is an online company that provides marketing services and products to small businesses and consumers. Vistaprint has user-friendly software and prides itself on creating professional-level marketing material.
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We ordered business cards and postcards through Vistaprint. We got the business cards fairly quickly, but the postcards never came. After two weeks of waiting we called. They said the money never went through. We asked why they didn't email us, or let us know as our business marketing team was now delayed. They apologized, and tried giving us a discount. The same 20% discount they give anyone whose order is over $75.
I ordered a set of these and utilized Vistaprint’s custom design tool to choose my image and text. My order arrived and the image had been resized and the text moved by the production/print team. I contacted customer service about the matter and was told they would be reprinted for me. When that order arrived, the same problem existed. I contacted customer service yet again and provided pictures of the incorrect labels and the design proof of what I had submitted. The proof showed that the design was submitted within all of the correct parameters. I was assured that the problem would be brought to the attention of the production/print teams and that they would “make it right”.
A third set arrived, exactly the same as the two prior. Completely baffled as to how they can keep making the same error over and over. Customer service basically offered plenty of bizarre platitudes (“It's absolutely great to hear from you today and I hope you're having a pretty awesome day so far”) but never took care of the problem. I now have plenty of useless return labels. I did receive a refund for them (at least they printed my checks correctly and shipped them quickly). Be warned, if you use the custom design tool you may not get what you created. Definitely get a refund if they screw them up. I’ll be looking for someone else to print my return labels for me as this was a frustrating and crappy experience that wasted a lot of my time. Very strangely, I could submit a review for my checks which were fine but not for these return labels - it appears my one-star review was being blocked. Hmmm...
Ordered business checks from VistaPrint on 12-15-22. Today is 1-4-23 and still no checks, despite their guarantee of delivery by 12-28-22. Upon calling, the 1st answer was that the checks were delivered on 12-24-22, but no one signed for them. Seriously, business checks were delivered without requiring a signature for proof of delivery? I've been waiting for those checks to complete the process of changing banks. I would have known if they arrived! This woman tells me she'll resend the checks, since they have no idea what happened to the first order.
When I resisted that idea, she then recommended to issue a full refund and I can (waste more time) and create a whole new order. With such a lame answer, I demanded to speak to a supervisor. When confronting this 2nd person with why business checks were delivered without requiring a signature for proof of delivery, plus now who is responsible if identity theft occurs or if someone else tries to use those checks in some nefarious way, this supervisor put me on hold for a long time and then came back with a totally different story - telling that they are having a big problem with orders being returned and never actually delivered.
Now I ask her, "Why was I not notified that the checks were returned, supposedly over 1 week ago?" They still charged my credit card, but had no intention of advising that I was never going to see those checks (if it is actually true). Through this drama, I also learned their customer service is based out of Jamaica. Bottom line, today I received a credit for the full amount on the check order for 2 business accounts - and will never use VistaPrint for anything, ever again!
I ordered some business cards with embossing on top and not on bottom. Three times, they arrived fully embossed. Vistaprint kept redoing the order and making the same mistake three times in a row. Today they arrived for the fourth time and they are cut completely off center with mismatched margins. When I called to have them redo our order a fifth time, I was told that "Our order can't be redone. A machine cuts the business cards, and we can't guarantee that it will cut it so it has even margins". This is an unacceptable answer. I have given Vistaprint quite a bit of business over the last 8 years, but I will not be using them again because of all of these mishaps and terrible customer service. Four times, and I still don't have a business card I can use!
I ordered a package a custom puzzle of an image that I really loved and I couldn't find a puzzle anywhere else. I have wanted this for a while and I found Vistaprint who said that I could get that puzzle so I ordered it and then while I was waiting for my email confirmation I saw that it was canceled so I contacted them and they said the bank didn't let the money go through. So I went back to the website to see if I can order it again and monitor my bank account. When I found out that the option for a custom puzzle was no longer there and I was very upset and disappointed because this had been something I had waited for, for a very long time and was so excited to get it when it never showed up.
I placed an order for customized cups, expecting delivery within a few weeks. After two weeks and no communication from Vistaprint, I checked my order and it showed canceled (not by me). When I called, the customer service representative said there may have been a processing glitch and apologized. I asked why they hadn't contacted me or tried to process it again and he again apologized and offered a discount, but why would I give them any of my money at that point? For the record, my card was fine and I confirmed with my bank they had no record of a charge tried for the purchase amount. It is ridiculous that a company just cancels the order when the problem was on their end, and leaves the customer without even a notification they aren't processing an order that was supposed to be a Christmas gift. I will never use them again.
I made an error with my cards, called and they corrected my error and replaced cards with expedited delivery. Kind, helpful and patient. The customer service representative was extremely courteous and thorough
These paper coasters don't look like the design. They look, feel, and are cheap. They are not good enough to use, really. I figured at the very least they'd be useful for single use, being paper, but they don't look good enough for that. I didn't use the most advanced design in the world. Ultimately very disappointing. I bought a few other items. Some great. Some terrible. There should be a consistent standard across products. As it stands I don't know what I'd get if I bought from them again.
Vistaprint's February 2022 website interface updates have made the consumer creative experience increasingly difficult, not easier. I have been using Vistaprint for many years to create my annual calendars and Christmas cards, however, this new interface has made it so difficult and so not consumer friendly that I have decided not to create my calendar this year. It is unfortunate as many family and friends looked forward to receiving my calendar every year. I have spoken to two of their agents and no one has been able to help resolve these issues.
Placed an order for a rubber stamp containing four words. Received confirmation via email and was provided a date by which the order would be delivered. When the order did not arrive by that date, I called customer service to determine its status. I was told that the order had not been transferred to production and that nothing had been done with respect to it to this point. I told them to cancel the order, credit my credit card, which had already been charged, and remove me from their database. As you might imagine, I will never do business with Vista print again.
I ordered 2 shirts and 500 business cards and paid for express shipping to get them delivered in 6 days. My items have been "lost in the mail" and I'm now receiving them a week later. I'll never use this company as it was a waste of time going through to customer support agents and 2 hours to fix this issue.
I am a tattoo artist and ordered more embroidered hats for my business since I LOVE the quality and aesthetic of the first hat. Unfortunately, my newest order was missing one hat and UPS smashed + crudely taped the box. Luckily, Vistaprint packaged everything in tightly sealed bags so nothing was damaged. I contacted Vistaprint late last night and Wacef - a customer service specialist - responded with a resolution early this morning. Not only was I refunded for the missing hat, he is sending a replacement free of charge. I 100% recommend Vistaprint - I plan on ordering only from them because I am extremely pleased with Wacef’s professionalism and prompt assistance.
We have been doing all of our printing through Vistaprint for many years- business cards, flyers, postcards, banners & lots of calendars. Up until this project started October 2022, we have had WONDERFUL experiences with Vistaprint & recommended them enthusiastically every chance we got. Now, the HUGE, NUMEROUS, RIDICULOUS & UNRESOLVED problems we’re having with uploading our files & printing our calendars has me here heartbroken to say that some things have gone dramatically wrong with Vistaprint. I am STILL trying to resolve the project-ruining problems in their editor & huge pricing bugs in checkout. Unless there is some huge resolution to address the many HOURS of time I have wasted trying to do what used to be so effortless & wonderful with Vistaprint, this will be my last time as a client. (Apparently they changed their system & printer?) SO BAD. SO SAD. SO MAD!
My overall experience with Vistaprint has been great always. The recent purchase that I made of 2 standees for an event.... one of them turned out to have a quite small yet visible dent at the bottom part. Making sure that I bring this to Vistaprint's notice but online I couldn't find any section to review the product on the website. Since I've paid a huge amount for this, I expected the quality to be top notch. Nevertheless.... I hope something like this is not repeated again.
I placed an order that was time sensitive. Their promise date was a week ahead of my need so I thought I had plenty of time. The day before my business cards were to be delivered, I received a refund to my bank account without explanation. After spending 45 minutes in a chat with a representative, it turns out they did not have the paper I requested. Instead of contacting me for a different choice they waited till the last minute and canceled. I still had a week before my trade show but they were unwilling or unable to deliver my cards. When I asked for them to expedite this order their response was "Sorry".
The standard shipping for labels and a stamp was $8.95 and 12 days. Absurd. First purchase. I will never order from this company again. The express ship was more than the order itself. Go far far away.
One thing that I HATE the most in a business is getting the "run around". Each of the 3 times that I have TRIED, unsuccessfully, to order a retractable banner for my business, I just got the runaround. The first time after waiting several weeks for my product, I learn that Vistaprint canceled my order WITHOUT even notifying me of the issue, which was an unclear image. Ok, I get that, but why wasn't I notified? I only found out by going into my account and seeing "CANCELED"!!! I resubmitted another image and was told that this image was acceptable and that the product was being completed and would arrive in a couple of days.
The day after being notified of this, I receive a call from Vistaprint that they could NOT complete this order because of the image unclarity. Why was I told that the image was a clear and acceptable one only to find out that that was a BALD FACE LIE?!! I had my payment refunded NOT credited but REFUNDED!!! I WILL NEVER EVER EVEN THINK ABOUT USING VISTAPRINT AGAIN!!!
Vistaprint has always been one of the Best businesses to print anything needed. They go above the standard when it comes to customer satisfaction. Way above. They will always have me as their customer when in need of their services.
Hearing that we've succeeded in giving you the best experience possible is just awe-inspiring. We really appreciate your continuous patronage of our goods and services, and we'll strive to uphold that standard throughout your future visits. Have a fantastic day!
We've been loyal customers of Vistaprint for years and this is the first time that I had an issue with an order. I ordered stickers with a total value of 143.00 and the preview look good but when I received the final product. The title was off, other letters were too close to the image. I have reviewed the order over and over again and can't figure out why Vistapritn sent me those stickers like that. Disappointed.
We sincerely apologize for your less than ideal experience with your most recent sticker order. We want to make things right, so we will get in touch with you to have the shared concern addressed satisfactorily.
VP finally sent cards that were acceptable.
I ordered 3000 6"x9" business cards from VistaPrint in 2018, I was very pleased! June 2022 I ordered 3000 of the same cards, same design, premium card stock. The cards were flimsy, the weight of each card WAS less than the cards from my original order. Also, the words were overlapping the bottom of the main collage picture!
Vistaprint sent a replacement set, still on the flimsy card stock, this second set the pictures in the collage were floating all over, not aligned and not even the same size!! VistaPrint refunded my order, gave me a discount to re-order the same design a third time. Before placing the order I verified that I was ordering premium card stock? Yes, I was! July 6th, they just arrived, same flimsy card stock, now collage pictures ARE lined up, the words are now overlapping the bottom image of the card!
These cards directly reflect on my business, I use them as advertising mailers, I send them to customers. Either the template you work with does NOT truly indicate the finished design, or somebody at Vistaprint makes changes at whim! I spent a long time perfecting the design. I took a picture before I purchased it for proof. VistaPrint is not the great company they used to be! On top of that I have 210 pounds of faulty cards to dispose of!
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're so sorry that your experience with us fell short of expectations. We also want to thank you for giving us a chance to make things right. We will be contacting you to have the concern investigated.
I made a mistake on my order that I did not realize until I got them. Vistaprint was able to fix my mistake and get me the corrected cards in time for our spring show. Their customer was greatly appreciated.
We’re so grateful that you took the time to share your feedback with us. It’s great to hear that you had a positive experience. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, please let us know.
I order calendars every year as Christmas gifts for the family. I have also bought mugs and canvas prints. The website is easy to use and I have always been very satisfied with the quality of the products I received.
We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to assisting with any additional products of interest.
Very punctual and high quality work. The most important jobs we send to Vistaprint for more than 8 years. They are willing to help and make the job much easier. In addition, the prices are very competitive compared to other companies around the United States.
That's awesome, and we just wanted to let you know how much your review means to us. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Your continued support of our products is appreciated, and we hope to make your next visit just as positive.
After a previous negative experience (my business cards never arrived for some reason-never happened before though), Vistaprint made me a shipping reimbursement, and sent me another set of cards that arrived quickly. They look super professional, and good quality. Customer Service Communication by e-mail was way more efficient than on the phone. In general, they offer good prices, their platform to choose and customize your designs are intuitive and easy to navigate. Overall, they offer good value, and makes things customer friendly.
Ordered a set of 100 business cards around May 20, 2022. Cards never arrived. Customer service Rep took little interest (they're not really rude, but can't say nice either), and could barely understand them due to the background noise. Called again, explained my problem and I was offered a refund. Of course my business cards never arrived, nor I was given any instructions of what to do. Since their prices are reasonable, compared to the competition (and they know this), I'm bound to either wait eternally for the business cards (at this point-June 13, 2022) probably will never arrive, or buy from them again...
We appreciate you taking the time to share both feedback and criticisms. We do all we can to provide our customers with the best service, and it always makes our day when there is such a positive turn of events, resulting in a much better experience for you. We look forward to assisting with future orders soon.
I spent over an hour on the Vistaprint website trying to find T-shirt stock they had enough of to produce 15 logo t-shirts for a charity event. The person who helped me design the shirt was very helpful. After that, it took forever to find a style they had 15 of but I did find one and ordered them with 19 days until I needed them. I was told they would arrive on day 17 so all was good. 4 shirts arrived 2 days early. I called to check on the rest of the shirts and was told they were out of stock and my shirts would be sent out 2 weeks after my event. I understand supply chain issues, however, they should have called me and given me another option. At that point I would have taken anything but now I have nothing. I will never use Vistaprint again.
We are sorry that your experience with us didn’t quite match your expectations. We always aim to deliver a great experience and are disappointed when we miss the mark! We will be reaching out to you to have the concern investigated.
I have made over 30 t-shirts at Vistaprint & they arrive as good, and usually better than expected. I've accidentally ordered the wrong size and got a correct replacement sent within a week! I don't go anywhere else, and recommend Vistaprint to others all the time.
Thank you for taking the time to express your satisfaction. Your feedback is greatly appreciated. It is our pleasure to serve our consumers with the best possible service, and we are pleased that this commitment was reflected in your experience. We look forward to the opportunity to serve you again in the future.
I was happy with the last purchase, which was two real estate signs for my real estate business. The signs were professional and attractive. I will reorder the signs because I was very satisfied with my purchase and I highly recommend Vistaprint!
Just wanted to let you know how much your review means to us. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive.
I ordered two items in the same order on April 1st. One arrived promptly, the other never showed up, though the delivery date was listed as April 13. I'm very disappointed. I ordered two items in the same order on April 1st. One arrived promptly, the other never showed up, though the delivery date was listed as April 13. I'm very disappointed.
We are sorry that your experience with us didn’t quite match your expectations. Your review is concerning to us and we will be contacting you to have the issue investigated further.
So I’ve ordered return labels several weeks if not months ago. I called several weeks ago as well to check on order and was told any week. It would be nice if someone kept you up to date as far as when to expect them or at least text or email. At this point I feel my order is filed in the trash and I’ll never receive it. I just expect some customer service
We’re so sorry that your experience did not match your expectation and apologize for any inconvenience this may have caused. We want to thank you for giving us the opportunity to make this right, and we will be reaching out to you to do just that.
I am exceptionally pleased by my November card and banner order. They are both EXCELLENT!!!! But, my promotional hat that was an "add on" to my order at a special rate, was disappointing. It was made with a printed iron on that was peeling when I received it and is visibly a different shade of white from the hat. The print is so small it can not be read by others. I am totally disappointed by the poor quality of the hat. Great value. Poor quality for the hat, but I am pleased with the rest of my order.
Thank you for the kind rating and we're happy to hear that your experience with the card and banner order was a favorable one. We, however, are just as disappointed that the bonus buy hat received didn't meet your expectations. We will be reaching out to you for you to partner with us in having the concern shared resolved.
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