Vistaprint Reviews

Bought hoodies and shirts for my business and the hoodies after 1 wash. The hoodie is coming apart. The lettering color on the hoodies is different. Not happy with the product. Business cards seem fine.

Used Vistaprint for years.... Something changed... Last 5 orders arrived in horrible quality. CYMK designs printed far darker and far less saturated than the designs. Edges cut rough as well. Customer service is always nice and easy, but no communication with production team. Production team is careless and quality control is nonexistent. They reran the cards knowing the issue, and sent the same garbage round two. Burgundy, a basic color and reemphasized request, came twice in a dark dull brown that couldn't be used. No vibrance at all.

Vistaprint was offering a free QR code generator some time ago, and it would allow you to create a dynamic QR code - meaning you could go back to their site and update the URL that the QR code leads to at any time, without having to generate a new QR code. This was incredibly valuable to my clients, who used these codes on their products and mailings, secure in the knowledge that they would be able to change the URL if needed.

I've been customer at Vistaprint for 20 years. I and this year I made my calendars and Christmas cards. Well my prints came out dark. I Contact vistaprint and claimed that I used my tablet and therefore the tablet used different light system therefore it's my fault that pictures came out dark. Note I've used some of the photos from last year's and they very clear. Also my photo are a nikon camera. I paid 95.00 for four calendars that will not be given as gifts or christmas cards. They email saying the photo are fine. Well not on my end. Asking me to send and photo of the calendar photo is crazy. Also it took two upload my photo because they high quality picture. I call vistaprint bs to their customer quality dept.

Vistaprint completely mishandled my order **. They cancelled my fully paid order by their own mistake and never informed me. I only found out because nothing was shipping. Instead of fixing it, they kept my money as store credit and offered 50% off shipping if I re-placed the order — not even a discount on the actual order I already paid for!

Would never think to order from this business again. Horrible customer support and horrible follow up. Do yourself a favor. Go local for a little bit more or use another business. I had purchased from them for years and they royally screwed me this time never again. Get some actual customer support that you can understand.

I was looking for a manufacturer for my brand. I ordered 3 hoodies and Vistaprint said the payment method is used failed so my order was canceled. I then used one of my other corporate cards and lo and behold I looked at my email today and the same thing - order canceled. I politely called in and explained the issue but no accountability or resolution. They are crooks.

Worst customer service experience and wrong order. I am coming back to repeating order, I received 3 different version I believe due to my 5 orders. Customer service keep asking me upload photo of the issues. 2 times, they do able to find out the problem, but the replacement order is making the same mistake. Customer service contact bought me into a loop. Keep repeating ask me upload photos for the problem. Every time I email it back they send another new staff for the case. I don't have time for this, any local printer can do better job then them.

After 22 years, I have given up; even if it's cheap, it's not worth aggravation. We all know so many American Companies use the Philippines because they make $100.00 MTh. I have been paying $179.00 per year as a reseller and customer. USA Companies must not care about losing business because of them. Ordered a business card two months ago, originally delivered in 1 week. Now, for two months, they said 10/19 had shipped. First lie never was shipped, told to buy again.10/19: instead of getting a fast several days due to a $179.00 subscription, it was said by the 31st; again, said sent, yet labels being created 10/20, now saying even longer. When you talk, don't.

Terrible service--I spent hours designing a photobook in their service, and when I went to make edits the next day, I couldn't open it or add it to cart. The team said "It's corrupted, the only way to fix it is to recreate it entirely." DO NOT work with this service for any custom products. DO NOT trust them to save your hard work and data. I strongly recommend any alternative service (Shutterfly, CVS, Walgreens, all of which have been fantastic in the past)

DON'T ORDER SH*T FROM THEM!!! Placed an order for some Business Cards and they delivered an EMPTY package without my order!!! Don't waste your time or money on this company, you're better off cutting some blank sheets of paper into squares writing your Business information on them.

I have ordered from VistaPrint in the past and been satisfied, so I went back to them for a birthday present for my sister. I found the ordering process very cumbersome and difficult, but the kicker is they cancelled my order twice for "failed payment". I used 2 different cards that I use weekly if not daily so I know the problem isn't on my end. They have really gone downhill. I'll never use them again, especially when there are literally hundreds of competitors out there easier to deal with. Good riddance.

I paid for 500 business cards. I was shipped 470 cards (in 10 little boxes of 47 cards each). I used their tool for setting up the text on the card. Centered text is not truly centered. (HORRIBLE for a design professional to have!) and only noticeable once cards arrived. The packaging is wasteful, since each box could probably fit 150 cards, but they only put 47 in each box. Upgraded "thick" card stock is still sub-par.

Wow, what horrid service! I ordered biz cards for a trade show in Spain to be delivered to me in BC. Paid for express. Short story: They failed badly, and would do nothing about it. There were options for them to solve the issue, but they chose to do nothing and leave me drifting in the wind. I had to contact a printer in Spain to have them done there. Price goes up from $100 at Vista to $250 in Spain for rush charges, etc. So VP cost me 150 and a lot of time and hassle. If you need anything printed -- anything, even a photocopy -- for the sake of your business, reputation, and wallet, go somewhere else. And in case you miss this, don't worry: I will be posting it daily for the next while in as many places as I can find.

Never received my order. Tried to submit this review and they had already deleted my account so I couldn't write it. Created a new account just to get the truth out there. I needed postcards and business cards for a convention. Ordered with plenty of time AND added expedited delivery (an additional $40!) to make sure I got them on time. Needless to say I did not receive them on time and they cancelled the order. This completely ruined my weekend and cost me who knows how much $??? Terrible experience. Unprofessional. Don't go with this company. Please.

I went to Vista Print to design my business cards. Then after 2 hours of arduous work I tried to check out. They print in Canada. I have a PO Box, where I live the mailboxes are on the street and crack heads break into them so I have a PO Box. The landlord does not care even he has a po box. This PO Box is the billing address of my credit card that I was trying to use. I got stuck with a BOT for help and after 45 minutes was SOOO Frustrated I left the web site. I was told since they print in Canada that customs wants a street address for verification purposes. I have absolutely NO MAIL coming to my home address. It seems so stupid that there cannot be a better system. I tried to explain this to the BOT but they are very slim on too many variables.

Am unhappy to report that VistaPrint managed to misprint my simple business cards not once, not twice but THREE TIMES! I just received what I fervently hoped would be the corrected cards; nope. THREE TIMES they printed for me and three times they've done it wrong. The simplest cards on the planet. All they had to do is follow the simple file, which included an 1/8 inch bleed all around. THREE TIMES, they have reduced the size of the artwork to make it fit inside the trim, although the doc shows clearly has the script font positioned to be trimmed off on the left and right sides of the card. I'm demanding a refund and will never use them again.

I have placed an order THREE (3) TIMES with Vistaprint, and they have screwed it up each time. The first time they said the credit card I gave them was not a good number. I use this card frequently and it had a $0.00 balance, but they refused to accept it. I tried it with another card, and it went through fine, but I never received my order. They said I was never charged so I checked and they were correct, so I placed it again for a third time and the order went through. Again, I never received my order, so I called, and they said the order was cancelled. I asked why it was cancelled and who cancelled it, and they could not tell me anything. They charged me $17.31, and it was posted to my credit card as of last week. I made them aware of this, and they refused to do anything about it but said they would investigate it.

The folks there just don't care and will show you that every step of the way. Lacy spoke to me as if my job had no meaning or care in her world. When I asked to speak with someone above her you could hear the sense of carelessness in her reaction. She claimed someone would get back to me within 24 to 48 hours. No one ever did. So, about a week later I called and spoke to Fay who answered my request to speak with a supervisor with everything but getting me one. After 18 minutes Fay told me that someone would call in 24 to 48 hours. You can't make this stuff up.

I have made multiple purchases from Vistaprint and, regrettably, encountered consistent problems with their chosen carriers such as UPS and Amazon Logistics. These carriers have repeatedly failed to follow delivery instructions, either by delivering packages to incorrect addresses or collecting delivered packages and returning them without notification. On my most recent order, the package was reported missing for a second time.

The Website & Digital Channel from Vistaprint is connected to Wix. The communication between the two companies is a terrible set up. I recently purchased a website plan that included a domain. I paid extra for the domain and upgraded my plan due to prompts telling me it wouldn't work until I upgraded. I couldn't get the domain to work and so I called Vistaprint. I was told I had purchased the website from Vistaprint but the domain from Wix and Vistaprint could NOT use that domain. Wix, apparently does not have a phone number. I called Vistaprint and they said they could not connect me to Wix. Once a domain is purchased you can't get a refund. Now I can't find my domain name on the wix website but it is billed on my bank statement. This is such a miss. I would add my receipt, but I can't find it on the site!!!

The worst customer service. Order is late.... But when you try to cancel it you can't even if it's not processed yet and you don't need it anymore.... We used their chat, called and were supposed to be called back by a supervisor... Nothing... Now it's being shipped anyway.... The only solution from customer service is: You can dispose of the unwanted items! A great lesson on how to lose a client's business forever when it would have been so easy to provide good service.

This company is the worst. Ever since they decided to have another company assist with hosting the websites, I've been having issues. It's up one month and then down the next and to get it back up you need to contact a company that's back east (hover), their hours are 8-8pm, well I'm on the west coast and my business doesn't close at 4pm. On top of that I found out that the website's dashboard is handled by Wix, yet another company. My advice, save yourself a headache and go with someone more reliable and professional. This company is not worth it.

Shirts came in with the logo in the wrong place. CS helped fix the design but did nothing with the $150 I spent now..so in the scrap bucket they go and will NEVER order from Vistaprint again - WHO PUTS THE LOGO ON THE STOMACH???? I had ordered 300 worth of shirts and another 250 in signs....Everything was fine except these few shirts...You would think to keep a person's business, they would replace them

Superior quality and fast turnaround. Very convenient and super easy to use their softwares and website. I am happy with the quality and the service. Value for money for sure. I tested Vistaprint for my car stickers, business cards and postcards. And I received exactly what I expected 😄.

I've had a terrible time dealing with VistaPrint customer service in regard to tax exemption. They have zero information on their website that I could find about submitting tax-exempt documentation. I asked about it while placing an order and was directed to a Vistaprint email specifically for submitting exemption for approval. They never once told me that it wouldn't apply to the order I was currently making.

Poor finish quality. I had ordered 500 quantity. The cards were cut in a shoddy manner, frayed edges. Delivery time is almost 2 weeks after order is placed. For quicker delivery, you need to pay more. Hence, it is NOT economical to buy from Vista Print. Not recommended.

Bait and switch pricing at every turn. I will never come back to VistaPrint. EVERYWHERE else is cheaper for the same quality. Except Staples. Slightly worse quality. Still a better price. This is utterly ridiculous.

I had such a bad experience with Vistaprint. I paid for express shipping to have my card delivered within three days not only did that not happen. My delivery was never received when I requested that they re-issue me my business card. They wanted to send it to me economy and have me wait three weeks for it to arrive. I canceled my order and requested a refund. Such horrible customer service for paying clients.