Vistaprint Reviews

This company is the worst. Ever since they decided to have another company assist with hosting the websites, I've been having issues. It's up one month and then down the next and to get it back up you need to contact a company that's back east (hover), their hours are 8-8pm, well I'm on the west coast and my business doesn't close at 4pm. On top of that I found out that the website's dashboard is handled by Wix, yet another company. My advice, save yourself a headache and go with someone more reliable and professional. This company is not worth it.

This was my first order from VistaPrint, and I’m really happy with the results! Although the delivery was a bit delayed, it was well worth the wait. I loved my business cards—the quality was great, and I really appreciated being able to design them exactly how I wanted. I ordered two types of cards: one printed on a single side and another printed on both sides. I love them both, but I’ll definitely be reordering the double-sided cards—they look amazing and feel more professional. I’m now planning to order from VistaPrint regularly. Thank you, VistaPrint—you made my day!

Shirts came in with the logo in the wrong place. CS helped fix the design but did nothing with the $150 I spent now..so in the scrap bucket they go and will NEVER order from Vistaprint again - WHO PUTS THE LOGO ON THE STOMACH???? I had ordered 300 worth of shirts and another 250 in signs....Everything was fine except these few shirts...You would think to keep a person's business, they would replace them

More than a decade ago, I worked with VistaPrint for some business cards and flyers and the experience of dealing with the company was very pleasing. I also, happened to need some business cards printed for my new business. My interaction with the reps of VistaPrint has been nothing but complete satisfaction. The reps are professional, courteous, and knowledgeable in their work. Not only do the reps at VistaPrint help you with the best designs for your projects, they also offer very affordable prices for any kind of prints. I will definitely choose VistaPrint for my future business needs.

Superior quality and fast turnaround. Very convenient and super easy to use their softwares and website. I am happy with the quality and the service. Value for money for sure. I tested Vistaprint for my car stickers, business cards and postcards. And I received exactly what I expected 😄.

I've had a terrible time dealing with VistaPrint customer service in regard to tax exemption. They have zero information on their website that I could find about submitting tax-exempt documentation. I asked about it while placing an order and was directed to a Vistaprint email specifically for submitting exemption for approval. They never once told me that it wouldn't apply to the order I was currently making.

Poor finish quality. I had ordered 500 quantity. The cards were cut in a shoddy manner, frayed edges. Delivery time is almost 2 weeks after order is placed. For quicker delivery, you need to pay more. Hence, it is NOT economical to buy from Vista Print. Not recommended.

Bait and switch pricing at every turn. I will never come back to VistaPrint. EVERYWHERE else is cheaper for the same quality. Except Staples. Slightly worse quality. Still a better price. This is utterly ridiculous.

I had such a bad experience with Vistaprint. I paid for express shipping to have my card delivered within three days not only did that not happen. My delivery was never received when I requested that they re-issue me my business card. They wanted to send it to me economy and have me wait three weeks for it to arrive. I canceled my order and requested a refund. Such horrible customer service for paying clients.

Buy all my business orders here, but never again. Delaying production and not telling your customers. Screwed me over completely. Don’t have time to now meet the deadline before I leave. And now don’t know what to do. Thanks, Vista Print.

Their terms and conditions and customer service promise are meaningless. They consistently provide damaged items and refuse to do anything about it. Chrystal in customer service provides bad service with no resolution. AVOID, AVOID, AVOID.

I’ve given VistaPrint multiple chances, and I regret it every time. Most recently, I ordered a time-sensitive product well in advance. Not only was the product misprinted twice, but the replacements were both disproportioned and unusable, clearly a result of poor quality control. When I called to fix it, customer service did everything possible to avoid escalating the issue. I specifically asked to speak with a supervisor, and the rep refused, claiming all supervisors “work remotely” and can’t be contacted for 24 to 48 hours. That’s not customer support, it’s stonewalling.

I made a photo book with my professional wedding photos as well as photos taken with an iPhone. Almost all of the pictures were blurry and lackluster. Even the professional photos looked blurry. When making the photo book, I followed the system's guidelines for size (i.e. heeding the warnings if the system told me the photos would be blurry if printed too big). Notably, I had the wedding pictures developed for 12 X 18 photos with another company and they were crystal clear - so it was not an issue of photo resolution. Customer service was responsive and sent me two new photo books but unfortunately they were exactly the same. They ended up refunding me half the cost - even though the quality was so bad a full refund was warranted. I will not use this website again.

Do not use Vistaprint ProShop corporate services. It has been nothing but trouble trying to get orders filled and now, as I try to cancel my recurring membership before my credit card is charged, it has taken a month and several phone calls and emails and it is STILL not cancelled. I will be reporting to FTC. Stay away. Not worth it to have to be on the phone (on hold) multiple times just to cancel a membership.

Terrible product and even worse customer service. Twice now I've ordered trifold brochures. Using the Vistaprint provided template, ensure the design lined up with the dotted fold lines, still produced a print that was not folded where it was supposed to be. The second time I spoke with customer support to ensure this would not happen again. This was after going through more than one customer service agent because apparently I was taking too long to follow their instructions (I wasn't, their website is just slow). The order was placed. Again, the folds were in the wrong place and the client was not happy. I will never use or recommend Vistaprint again.

Amazing customer service, I ordered the wrong thing and instead of them making me do a whole extra order of the right thing, they helped me out and was patient and got me the correct ones of no charge. Thank you Vista Print!

Wow, had to have help, I didn't know how to do a few things, they took care of that problem, great customer service. Ordered Wednesday, arrived Friday. Beautiful business cards. I'm sticking with Vistaprint for sure.

I have used Vista Print before with no issue. I needed some business cards quickly and used a template that appeared on screen as acceptable. I was motivated to use this service because of an ad on Facebook. I checked out as a guest because I could not remember my password and was in a big hurry. I chose premium paper and paid for shipping so the advertised 10.00 sale turned into 20.00 quickly. The cards arrived and are unreadable. The text color is so faded that it is impossible to make out what it says. This is NOT how it looked on screen. I phoned customer service to be told there is no resolution offered because I checked out as a guest and because I did not seek help in the design process. Mind blown.

I would give them zero stars if I could. I ordered drawstring bags with an imprint using the file specs and template they provided and paid extra for my order to arrive sooner only to find all 165 bags printed incorrectly. The file was less than 1x1 inch in size, so tiny you can't even see what it is. I immediately notified them of this mistake and was told I had to wait 24-48 hrs for someone to let me know what the issue was and if/when they would be reprinted. I let them know several times I had a very tight deadline at this point and needed the correct product within the next 3 business days and was told they could not do that. The only follow up I got a day later was just saying they were working on resolving the issue but nothing else.

Horrible customer service and an absolute rip off. In early 2022, they charged me $385 for 5000 menus. Later in the year, they tried to up it to $1200. I refused, and they honored the original price. In 2023, they tried to raise it to $1800. I refused, and they honored the original price. Now in 2024, they want $2400, and they refuse to give me anything even close. So basically, the price goes up 60-80% every year regardless of whether you support them or not. P.S. I was told the customer service manager Wynne would call me back in 24 hours, and it took her 5 days to tell me there was nothing she could do.

Terrible service. Terrible support. Terrible products. Buyer beware. You are better served going to your local Staples. They false advertise their turnaround time. Customer support will tell you anything you want to hear to get you off the phone. If you call support, you can hear all of them working from home and putting you on hold to 'solve your issue' when in reality it is clear that they are giving their kid a cookie or eating their lunch. They need a serious turnaround. And they need to keep their people accountable.

I regret using VistaPrint, I paid to get my order delivered to my mailbox and they keep wanting me to pick it up. All they care about is your money and their public image. I regret using Vistaprint, please shop around before using them.

Company has taken a severe downturn recently. As a digital designer, there should be 0 things preventing me from uploading and finalizing a design straight from photoshop on their website. Instead, they try to tell you EVERY image you upload is too low resolution, and offer you a $10 design fee which somehow "improves" the resolution enough for printing - even from a generic PNG or PDF file... That's like a CSI investigator telling someone to "increase resolution" on a security camera feed. Not possible! What a joke, please avoid and find a better printing service. They are swindling now. Thousands of dollars in banners, sales sheets, popup displays, table covers and more - and now they END AGENT CHATS when you ask for help beyond their $10 design service. Spoke with 3 agents today to get 3 designs added to my cart, which it would now allow me to do without contacting support and being offered the design fee. What a joke.

I needed a single customized coffee mug. I placed the order, they cancelled it. I placed the order again, they cancelled it again. Both times I spoke to customer service, they insisted they did not cancel the order, and it was because payment had been refused. Both times I contacted my credit card company (BOA) and they said the cancellation came from the merchant, as both times the charges has been approved.

We own a Restaurant and Party Center. We have ordered business cards, indoor signs, outdoor heavy duty signs, a large outdoor vinyl banner to hang during COVID....The design team is professional & fast. There are so many free templates to create your own designs as well. I always find a coupon code (BONUS!) but I would still use this company without one. They are very responsive to CHAT or with email. They will even schedule a call at your convenience. They are worth every penny!

I had ordered a sample and after it still hadn't arrived after a week, I called to check on the tracking. The agent kept repeating "just give me 2 minutes"...After waiting 45 minutes in the chat, I found out they never placed the order and now they're out of the item. VistaPrint has zero organization and communication skills. Looks like I'll be using a competitor to give my $20k to, horribly disappointing.

I've been using Vistaprint for more than 10 years and something happened to this company. Do not buy from this company anymore. Spoke with their customer service. They were completely rude. Did not care if I deleted my account and the prices have doubled.

As a company we have ordered a lot of merchandise from Vista print, but with regard to their photo albums, every time we created one there were crashing issues, and the customer care never bothered to help although we gave them a lot of business. Days and weeks of work would disappear from their database with an error message saying - '80 images have been deleted from your album' - for example. Customer service with regard to this is abysmal! The photo below is the 5th time it has happened with us!!

I placed an order and they cancelled it, saying there was a problem with my bank. I used a different card with the same results. I tried a third card with similar results. I finally placed my order with another company.

Ordered 36 T-shirts for our company's video shoot. Paid significant additional fees to ensure the shirts were delivered by the time of the shoot. I waited for delivery on the date as promised and no shirts. I called their customer service and was informed that they were backed up and weren't able to send the proof for another couple of days, and that they would begin production once they were able to finish the proof. I was livid. At no time did they say they wouldn't deliver the shirts on the promised delivery date. They did not say they were waiting to have proof approved. At no time after I placed the order did they contact me about any delays or need for additional information.

I received an email telling me that select products are 40% off today, and it showed business cards. So I went to the site and designed a business card, which took me a long time, only to find out when I went to pay for it that it's not part of the promotion. I chatted with a representative who would only offer me a 10% off code. I went back to the site and there is no indication of which business cards are part of the promotion and which aren't. It's confusing and misleading to customers and I believe it's false advertisement to induce people to go to the site and design products that won't end up being on sale. I won't be using VistaPrint again due to their deceptive practices.

I received my business cards today and, unfortunately, I’m very disappointed with the quality. The printing looks dull and unprofessional, and the paper feels much cheaper than expected. I was really looking forward to using these for my business, but they don’t reflect the standard I was aiming for. For the price I paid, I expected a much higher level of quality and attention to detail. I hope the company can take this feedback seriously and improve their product for future customers.

Soooo Vistaprint, why did you cancel my order and claim it was due to the payment being refused, but my credit card company said it had already gone through? And when I called you you continued to say the payment was refused when it was not. And when I asked you to have a supervisor call me, no one did. And when I called back, you said the same thing... and I again asked for a supervisor and you said they were "all in a meeting" and would call me back. But so far no one has. You have my money and have canceled my order. WHY IS THAT?

We ordered my son’s graduation announcements. They came very fast but they are washed out and just appear too light. They were cheaper than other places but I would rather pay more and have a better product. I will not buy from them again and would not recommend this company to anyone.

Vistaprint delivers high-quality prints at affordable prices with a smooth design process. Their customer service is responsive, and shipping is fast and reliable. Products like business cards and banners come out crisp, vibrant, and professional-looking. Overall, a trusted go-to for custom printing needs.

I ordered a custom tablecloth from Vistaprint (over $300), and it arrived completely misprinted. I reordered it, and once again, it was totally wrong. After wasting three weeks trying to get a correct tablecloth, I had to attend my event without one. Vistaprint showed no remorse—just refunded me, but offered nothing beyond that, despite my other purchases with them. A discount or some goodwill gesture would have gone a long way, but they refused.

As a first-time visitor to Vistaprint's site, I was surprised to see a 15% off offer for signing up for text messages so I signed up and received the code. I also noticed a 25% off offer for creating an account, but my order was very small so I thought I would wait on creating an account just in case I wanted to place a larger order in the future.

I placed a straightforward order for five custom-designed tumblers on February 17th, 2025. As of March 2nd, 2025, the order is due in just two days, but the status on Vistaprint's website hasn't changed, nor has the delivery date. This order is a retirement gift for a valued business partner, and when I inquired about the status, I was informed that production was rescheduled to March 11th. I am not talking about delivery but production itself!

Worst service ever. Do not recommend. Order delayed 10 days with no notification. Vistaprint took no accountability. When I asked to speak to a supervisor I was placed on hold for 10 minutes and was told they were not available and that a call back is not guaranteed. They refunded me the $13 I paid for expedited shipping, which I felt was not enough compensation for the horrible service I WAS PROVIDED.

Terrible website. I would never use this website again. I have ordered wedding invitations five times and they still cannot get it right. I tried to add addresses on envelopes and they screwed up every single time. Terrible terrible website. I would never use it. I would give zero stars if I could. Absolutely horrible. Do not use this website. So stressful and frustrating. Nobody can help you. Customer service sucks. All I’ve had is aggravation with them. Terrible terrible terrible.