Vistaprint Reviews

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About Vistaprint

Vistaprint is a global e-commerce brand empowering more than 17 million small business owners to professionally promote their business with quality printed and digital marketing products at an affordable price. The company’s online design studio allows customers to easily customize their products including business cards, marketing materials, signage, promotional products, apparel, websites, digital marketing, cards and stationery.

Pros
  • Quick, easy-to-use software
  • Free templates for any style
  • Printing services for every need
Cons
  • No expedited delivery services

Vistaprint Reviews

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    Page 2 Reviews 6 - 36
    Customer ServiceStaff

    Reviewed April 15, 2025

    I've been using Vistaprint for more than 10 years and something happened to this company. Do not buy from this company anymore. Spoke with their customer service. They were completely rude. Did not care if I deleted my account and the prices have doubled.

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    Customer Service

    Reviewed April 15, 2025

    As a company we have ordered a lot of merchandise from Vista print, but with regard to their photo albums, every time we created one there were crashing issues, and the customer care never bothered to help although we gave them a lot of business. Days and weeks of work would disappear from their database with an error message saying - '80 images have been deleted from your album' - for example. Customer service with regard to this is abysmal! The photo below is the 5th time it has happened with us!!

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    Reviewed April 11, 2025

    I placed an order and they cancelled it, saying there was a problem with my bank. I used a different card with the same results. I tried a third card with similar results. I finally placed my order with another company.

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    Customer ServicePunctuality & Speed

    Reviewed April 10, 2025

    Ordered 36 T-shirts for our company's video shoot. Paid significant additional fees to ensure the shirts were delivered by the time of the shoot. I waited for delivery on the date as promised and no shirts. I called their customer service and was informed that they were backed up and weren't able to send the proof for another couple of days, and that they would begin production once they were able to finish the proof. I was livid. At no time did they say they wouldn't deliver the shirts on the promised delivery date. They did not say they were waiting to have proof approved. At no time after I placed the order did they contact me about any delays or need for additional information.

    This is odd since I also separately ordered polo shirts and hats, both of which provided proofs for approval one day after the order, which I immediately approved and sent confirmation back. BUT nothing regarding the t-shirts. The one item I absolutely needed rushed, and paid extra for, was "delayed because they are busy". I will never use Vistaprint again, and I will let everyone I come in contact with know about their horrible service. I have never received such horrible service from a company. Never Again.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 2, 2025

    I received an email telling me that select products are 40% off today, and it showed business cards. So I went to the site and designed a business card, which took me a long time, only to find out when I went to pay for it that it's not part of the promotion. I chatted with a representative who would only offer me a 10% off code. I went back to the site and there is no indication of which business cards are part of the promotion and which aren't. It's confusing and misleading to customers and I believe it's false advertisement to induce people to go to the site and design products that won't end up being on sale. I won't be using VistaPrint again due to their deceptive practices.

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    Price

    Reviewed March 26, 2025

    I received my business cards today and, unfortunately, I’m very disappointed with the quality. The printing looks dull and unprofessional, and the paper feels much cheaper than expected. I was really looking forward to using these for my business, but they don’t reflect the standard I was aiming for. For the price I paid, I expected a much higher level of quality and attention to detail. I hope the company can take this feedback seriously and improve their product for future customers.

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    Customer Service

    Reviewed March 20, 2025

    Soooo Vistaprint, why did you cancel my order and claim it was due to the payment being refused, but my credit card company said it had already gone through? And when I called you you continued to say the payment was refused when it was not. And when I asked you to have a supervisor call me, no one did. And when I called back, you said the same thing... and I again asked for a supervisor and you said they were "all in a meeting" and would call me back. But so far no one has. You have my money and have canceled my order. WHY IS THAT?

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    PricePunctuality & Speed

    Reviewed March 18, 2025

    We ordered my son’s graduation announcements. They came very fast but they are washed out and just appear too light. They were cheaper than other places but I would rather pay more and have a better product. I will not buy from them again and would not recommend this company to anyone.

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    PricePunctuality & Speed

    Reviewed March 6, 2025

    I ordered a custom tablecloth from Vistaprint (over $300), and it arrived completely misprinted. I reordered it, and once again, it was totally wrong. After wasting three weeks trying to get a correct tablecloth, I had to attend my event without one. Vistaprint showed no remorse—just refunded me, but offered nothing beyond that, despite my other purchases with them. A discount or some goodwill gesture would have gone a long way, but they refused.

    To make matters worse, when I asked about a third reprint, even Vistaprint admitted they didn’t want to try again because the issue was ‘on their back end’—whatever that means. So instead of fixing the problem, they just gave up. Frustrated, I turned to Signs.com, explained my situation, and they worked quickly to get my new custom tablecloth printed and shipped—without needing express shipping, and it still arrived super fast. Oh, and it was $100 cheaper than Vistaprint. Never using Vistaprint again. Signs.com ALL THE WAY!

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    Verified purchase

    Reviewed March 6, 2025

    As a first-time visitor to Vistaprint's site, I was surprised to see a 15% off offer for signing up for text messages so I signed up and received the code. I also noticed a 25% off offer for creating an account, but my order was very small so I thought I would wait on creating an account just in case I wanted to place a larger order in the future.

    I went into the cart to add my promo code from the text only to be told that the code wasn't valid without signing into an account. The three texts I received said absolutely nothing about requiring an account to use the code. Essentially, first-time customers who don't want to create an account are tricking into signing up for text messages only to be forced into creating an account anyway. Did I place the order? Yes, but only because I had already gone through the time to select and customize what I wanted. Whether a large or small order, I'll order elsewhere next time.

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    Verified purchase
    Customer Service

    Reviewed March 2, 2025

    I placed a straightforward order for five custom-designed tumblers on February 17th, 2025. As of March 2nd, 2025, the order is due in just two days, but the status on Vistaprint's website hasn't changed, nor has the delivery date. This order is a retirement gift for a valued business partner, and when I inquired about the status, I was informed that production was rescheduled to March 11th. I am not talking about delivery but production itself!

    The retirement ceremony is on March 13th, and I'm located in California. This was supposed to arrive in time for me to take it to Washington DC for the event. When I requested to change the shipping address, they said it wasn't possible, which I find hard to believe considering the significant delay. Customer service only offered to ATTEMPT to expedite the order or cancel it. If they had informed me of the delay in a timely manner, it would have been acceptable. However, there was no communication about the delay, nor was the order status updated. I strongly advise avoiding this company if possible. Poor customer service is unacceptable.

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    Customer Service

    Reviewed Feb. 11, 2025

    Worst service ever. Do not recommend. Order delayed 10 days with no notification. Vistaprint took no accountability. When I asked to speak to a supervisor I was placed on hold for 10 minutes and was told they were not available and that a call back is not guaranteed. They refunded me the $13 I paid for expedited shipping, which I felt was not enough compensation for the horrible service I WAS PROVIDED.

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    Customer Service

    Reviewed Jan. 9, 2025

    Terrible website. I would never use this website again. I have ordered wedding invitations five times and they still cannot get it right. I tried to add addresses on envelopes and they screwed up every single time. Terrible terrible website. I would never use it. I would give zero stars if I could. Absolutely horrible. Do not use this website. So stressful and frustrating. Nobody can help you. Customer service sucks. All I’ve had is aggravation with them. Terrible terrible terrible.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 19, 2024

    Worst service and delayed delivery. Don't keep hope on the delivery date, also the customer support will never respond on the delivery and doesn't enough information. I will not suggest to use any services.

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    Customer ServicePrice

    Reviewed Dec. 18, 2024

    Long time customer: If you try to edit 'older' designs, they won't add to cart. (They can't tell you how old is the cut off date is). They suggest taking hours or whatever to totally re-create the design from scratch. If you schedule a call back, they call back within seconds but you there is no person. I was on hold for 5 minutes before anyone answered (why schedule a call back to be placed on hold?) - no phone number. Cart previews do not show actual product but click on the + it is correct (they say). Remove a product from your cart it still shows the same amount of items, you need to refresh.

    After proving all the glitches are Vistaprint's fault, as an added unwarranted 'slap in the face' they offer no additional discounts and say "you're already getting a discount" despite my wasted time (they could just easily mention that on their site). So, I helped find glitches and improve Vistaprint for them for free at my own expense. Tech support hands are tied, thanks to Vistaprint so one cannot blame support. I guess Vistaprint is losing more business than they know. Plus prices their prices become the highest of other services I've found. I encourage you to search for other sites before you give your money to this Heartless corporation. I don't leave negative reviews and again just helping improve Vistaprint at my expense.

    As far as Google A.I. saying "they offer quality products and services", "it" obviously does not consider human customer reviews which are almost 2 stars across the board. Vistaprint and A.I. is all in it for themselves and just more proof they are not helping or at the least don't give a hoot about You at all! Tech support says "they are sorry for the problems", but offer no real regret other than words. No, "I'm sorry" and show it by action of this review and seeking business elsewhere. :-(

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    Customer ServiceStaff

    Reviewed Dec. 11, 2024

    We ordered custom blankets for our company staff well in advance of our Christmas party this year. Vista Print cancelled our order 2 days before the event without prior notice and simply refunded the money saying "sorry, we're out of stock". We are now left with a whole staff full of people and nothing to appreciate them with this year because of VistaPrint's lack of communication and inability to keep track of their own stock as they took orders. Very disappointed. When I called customer service, the lady just said "sorry, there's nothing I can do". Not willing to offer to rush another item similar, not willing to adjust the order or help in any way other than simply giving the information that they were out of stock on that item and that our money has been refunded.

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    Customer ServiceOnline & App

    Reviewed Dec. 7, 2024

    Ordered 100 flyers to put in christmas cards. When designing on the website, it does not really give you much of an explanation related to the weight of the paper. Just a number. I chose a smaller number knowing that I wanted to fold the flyers. When they arrived, the package was damaged. The flyers were so thick that when you folded it over, the pictures ripped. I called customer service, but was told it is my responsibility to understand the weight of the paper. Although that may be true, there really was not much of an explanation of the different weights and what they mean. They would not work with me, to solve the problem, I wasted much money on this, and will never use them again.

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    Customer ServiceStaff

    Reviewed Dec. 3, 2024

    So disappointed... the order still has not been completed after weeks of getting the wrong item and calling them to correct the problem. I ordered sheets of silver stickers and sheets of gold stickers, but they keep sending me silver. When I called the first time, they said they would correct the problem, but got it wrong again. When I called the second time, the lady couldn't find me in their system and there were roosters crowing and dogs barking. Nice to work from home, but I could hardly hear her above the animals.

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    Customer Service

    Reviewed Nov. 18, 2024

    Used Vistaprint for several relatively small orders over the last 15 years. In the last few years their site has become considerably more complicated but their quality has been fairly good up until the last order of business cards. They decided to put a "25 % Off Your Next Order" phrase on the back side of "EACH" card, At first we just joked about it because we realized that anyone can make a mistake. So, we gave them a call that ended up with us "chatting" with a robot who explained to us how it was all our fault for approving the phrase (which DID NOT happen). There was no sorry for the mix-up and we'll "fix" it for you, etc. Anyhow, we are done with them.

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    Verified purchase

    Reviewed Nov. 13, 2024

    I 100% wish I had shopped locally before ordering from Vistaprint, not once, but twice! I ordered personalized note pads and post its for Christmas gifts and I'm embarrassed to give these out. They are poor quality and truly there is not much to them. Seems like a lot to pay for a couple of pads (I believe 25 pages per pad). The paper is super thin and I'm very disappointed. Most likely will trash these and go to a local print shop to reorder. My picture below shows the thickness of the 2 pads and the top 2-4 pages are blank. Don't waste your money!

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    Customer Service

    Reviewed Nov. 11, 2024

    I ordered twice from Vistaprint. Both times were a number of personalized mugs. I was happy with the first order and all was excellent which made me order again. The second time though, it was a very poor quality and a couple of mugs handle got disattached from the body as soon as I picked them. I wrote an email to Vistaprint and never heard back from them again. Well, this is a learning experience as I was going to place some other orders through them, but now, I would not really use them again. Not worth it in my opinion. There are other companies that do a way better job.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 11, 2024

    Pushed out delivery date without telling me. Now I am 6 days away from needing the shirt and I had to cancel my order because it would come too late. Customer service could care less- they just process the return like a robot. Their reason for silently delaying the shirts is because there was a printing problem and was referred to their design team. Probably sitting in a big pile of such printing problems. So.... Bad customer service, bad printing. Stay far far away or regret it.

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    Customer Service

    Reviewed Oct. 30, 2024

    I ordered a signcaide A-frame sign for my business that was consistently in progress and never printed, August 2024 and never received anything!! I called continually over 10 times and they kept promising that it was in progress and going to ship and I never did. I finally called back October 20, 24 and got a full refund. This is purely a disgusting way to Conduct any business!!! I’m hugely disappointed and will never use Vistaprint again.

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    Customer Service

    Reviewed Oct. 24, 2024

    I will NEVER use VistaPrint again. I ordered 11 posters and chose the option to have me pick them up at UPS. UPS just called and said it's a $10 fee per box, and that I have FIVE boxes. VistaPrint did not say anything about having to pay to pick up my order, and, WHY put 11 posters in 5 boxes?? Now I have to pay an extra $50 just to get them even though I paid for shipping? This is insane. On top of that, they don't have a working customer service number, so I am now 44th in line to speak with someone online. I'm so annoyed.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 24, 2024

    I have been a customer of Vistaprint's pro membership for businesses for 1-2 years, and before that I ordered from Vistaprint exclusively for my business, specifically for their stand up envelopes. What has appealed to me in the past is their quick turnaround time, as our company works on tight deadlines. Everything has changed the last 6 months, and the customer service has gone completely downhill.

    Over the summer I had a situation where my item wasn't able to be delivered due to an error in VistaPrint's checkout system. I bounced around from customer service agent to customer service agent until the manager promised to directly call to the mail carrier and call me back by the end of business day. We were on a tight deadline and needed the items right away, so haste was important. Instead, she emailed and didn't get back to me for 2 business days. When I told her I couldn't use the items for this project anymore because our deadline was past, she refused to refund me the cost of my order and was argumentative and defensive. When I called back to cancel my account, a manager above her was able to apologize, refund me for the items that I never was able to use, and convinced me to give VistaPrint another chance and keep my account.

    Fast forward 2 months later, and I had two back to back orders of stand up envelopes arrive in terrible condition. I had been reordering these envelopes for these products for 2 years and received consistent, high quality results until these orders. The bags were clearly much lower quality, thinner, were split and broken at the seams, melted in the corners, and the edges of the bags were jagged and sharp--one of my employees actually cut herself on the bag. We were able to salvage some of the bags to use in one order, and then when we went to salvage and bag the second order, we realized that the volume of the bag had changed completely and was unable to hold the same amount of product, specifically it held about 30% less product than before, even though it was advertised as the same dimensions and volume as before.

    The reason for this was that the base of the bag was heat sealed all the way around about 1/2cm in, which made the bottom of the bag not open up fully and so the usable dimensions of the bag changed. Clearly the company changed manufacturers because the quality and size of the product was completely different for these two separate orders. When I called about the issue, the customer service was robotic and unapologetic. I spoke to 4 different people and every single person said they would look into it and get back to me and follow up, and not one of them did.

    Meanwhile, while this is going on, I had several other pending orders for standing envelopes, none of the order statuses were updating on my end of my account. When I asked for an update, I was assured they would arrive on time. The scheduled arrival days came and went and when I emailed to inquired, I was told, unapologetically and without accountability, that the manufacturer had cancelled the order long ago, and I was never notified. So then I was calling vistaprint again, trying to get my order reinstated. Everyone told me the same thing, that they would look into it and try and get the order reprinted and rushed and call me back right away, and no one did. I even got disconnected from a woman, who did seem like she wanted to help, and when I called back they said she was on a new call already but would call me back as soon as she was done. She never called.

    Finally, I spoke to someone who did get the orders replaced, but he promised it would be done by the end of the day and it wasn't until two more days that I had even heard back about it, even though he knew the importance of our deadline. And, guess what? None of the ten orders that I have placed since Sep 30 have updated their order statuses in the backend of my account have updated since I have placed them.

    Needless to say, it's clear that manufacturers have changed, communication is sloppy, and product quality is poor. I will absolutely be cancelling my account once all of these products have arrived, no one will be able to convince me otherwise this time, and I encourage any business owner not to be fooled by the low minimums and quick turnaround times, you can get these products much cheaper elsewhere with way better customer service if you do a little research.

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    Mary Ann increased rating by 4 stars.
    After a positive interaction with Vistaprint, Mary Ann increased their star rating on Oct. 26, 2024.

    Updated review: Oct. 26, 2024

    I just got a message from Maya at Vista Print. They are really sorry that I was disappointed with my cards and ink pens. They are refunding my money right away. Thank you Vista Print. Mary Ann **

    Original Review: Oct. 23, 2024

    I sent these to VistaPrint. The ink pen was something special for me and my daughter. I didn't realize that parts of it would get scratched off in my purse. It's of a note that was written by my mother. Why would VistaPrint make ink pens that the designs will be able to have the design scratched off??? The cards that I ordered weren't made to fit the whole card. I am really disgusted and disappointed with VistaPrint. I found another company-Zazzle-which printed my ink pens and cards over (perfection).

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    Verified purchase

    Reviewed Oct. 9, 2024

    I ordered business cards from them, but the print quality was terrible. The font was pixelated and had chromatic aberrations. I complained about the quality, and they sent me another batch, but the quality was just as bad.

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    Customer ServiceStaff

    Reviewed Oct. 3, 2024

    I have ordered over $1000.00 worth of promotional materials from Vistaprint with reliable service and fast corrections if needed in the past. However, my last two orders of business cards have met with a disaster with no quick fix and minimized credits of less than half of what I paid. My last order, I made it very clear that I wanted the same background, but a matte finish with raised lettering. I got the same exact order as my first order of poor quality cards with a laminate which was peeling in the box of new cards. I was furious and asked for a full refund with no time to correct the poor quality cards before going to Mine Expo, one of the largest trade shows in the world. Vistaprint people let me down, verbal communication was extremely difficult to understand. Vistaprint, you have lost my business due to a huge decrease in customer service.

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    Verified purchase
    Online & App

    Reviewed Sept. 29, 2024

    They refuse to supply an invoice though their website says they do provide invoices. I have asked repeatedly for an invoice but they continue to refuse and because of this I am unable to collect my order that I paid for.

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    Verified purchase
    Coverage

    Reviewed Sept. 25, 2024

    MAKE THIS MAKE SENSE.Paid $39.99 to get my order in 7 days instead of 8 or more. Only the pens came not my whole order. Why am I paying as much for the rush order as the pens and not wanting the whole order??? I would have never ordered and you cannot see my company name because the clip exactly covers it. Never mind the program. Could have warned me. Make this make sense. What a JOKE. Never again will I order.

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    Vistaprint Company Information

    Company Name:
    Vistaprint
    Website:
    www.vistaprint.com