
UnbeatableSale.com Reviews
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UnbeatableSale.com was founded in 2004. With over 50 years of combined customer service experience, our management team is devoted to customer satisfaction as our top priority. We provide a wide variety of merchandise that is hand picked by consumers.
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Reviewed Feb. 17, 2015
Purchased a vanity mirror as a Christmas gift for my wife. The swivel part of the mirror would not stay tight so you could not hardly use it to put on make-up. I tried to tighten it but it did not work. Sent them an email about the problem and all I got was it is past the 30 days. I will go back to shopping at the stores so when a problem comes up then I can take it back with little problem. They will never get another dime out of me. They sell off quality merchandise that is junk!
Reviewed Feb. 12, 2015
An air purifier was defective. I lost $24.00 to ship the item back to them, so the $24.00 was spent to tell them something was defective. (I ordered on the Walmart site, but Walmart allows other vendors to advertise on their site.) I had thought, "it will be easy to get a refund if anything is wrong." Not so. Do not use Unbeatable sale. It is "unbeatable" ONLY for THEM.
Reviewed Feb. 12, 2015
I ordered a Miami dolphins plaque and it took forever to get, and when I did get it there was a big chip on one of the corners. So I sent them a few emails with pictures and called them. They never returned my emails or call so I posted my feedback on eBay. And only then did they contact me asking if they refund my money would I be willing to revise my feedback. I told them once the money is refunded I would revise my feedback. Well I have not gotten the money back and have not heard from them since. I guessing the way they get people to revise their negative feedback is they promise to refund their money or replace their item and once the people revise their feedback they never get anything back or even hear from them again. Don't be like me. Look at all their feedback before placing a order.
Reviewed Feb. 11, 2015
Ordered an item that they had on walmart.com and had advertised it as a Laser Printer, when it was received it was a InkJet Printer. Good Luck in talking to someone at the company, they never answer the phone and all I have done is wait on hold for someone to answer. This Company is a sham and has been reported to state and federal buying watch groups and state business entities.
Reviewed Feb. 3, 2015
Not only did they know they sent me a damaged item, a locker having many pieces, and only the pieces on the inner part of the pile were damaged, not the ones near the carton. The carton arrived perfectly intact, undamaged. Hence, they KNEW they were sending damaged merchandise. Then, to make matters worse, they say that they are filing a claim against the shipping company, even though the shipping company had nothing to do with the damage. The item arrived in a box other than its original box. I bought a blue locker, they sent it in a box that was for a gray locker. Sneaky and corrupt!! Don't do business with these people, you will regret it. When you contact them with a problem they do not follow up on it.. They hope you will just go away. I wish read the reviews here before doing business with them.
Reviewed Feb. 3, 2015
I ordered two stools from Unbeatable on December 19th. After much anguish I finally received my order on January 28th, however upon opening the crate, they were the wrong stools which are priced considerably lower than the stools I actually ordered. Upon contacting them, they gave me the run around, and then changed the product picture on my invoice on Amazon to reflect the incorrect stools (as if the mix up was my error). To date these are sitting in the middle of the driveway awaiting their response (now covered in 24" of snow), and this has been escalated to a claim with Amazon to attempt to get my money back. I really wanted these stools and was willing to wait, to the correct one's were delivered... But after the underhanded, non-ethical business practices I experienced with Unbeatable... I just want my money back.... No matter how great the price, please learn from my lesson.... Switch and bait game....
Reviewed Jan. 31, 2015
Wishing to purchase surveillance cam. Was settled on alarm clock/radio model, purchased expensive version, $305.00, so normal operation would provide functionality. Product arrived on time. No alarm feature (as advertised), no radio feature (as advertised), then there was this nifty little note "no mic feature in USA". I will contact your office Monday 2/2/15. You should be ashamed, I can help with that. That product "as is" has a worth of about $30.00.
Reviewed Jan. 30, 2015
Called Customer Service to inquire about returning winter overshoes (unopened). Told I was 5 days beyond the return date, which in itself wasn't what was so bad. It was the attitude: cold, corporate-like and the statement that "Policy" (with a capital P) was Policy after all and a company has to stick to it. There was no discussion about the appropriateness of Policy in this instance. No inquiries, no caring attitude whatsoever. The overshoes in question are likely in very high demand right now, and I was willing to pay for return shipping and restocking. I just don't wish to throw them into a landfill. (I will donate them to Goodwill). But, it really seems to me, with 10 years of retail management experience, that bending the policy would have ensured future sales from me and a good review. Shortsighted service where "Policy" trumps "Service".
Reviewed Jan. 29, 2015
Oh, how I wish I had seen this website before I made my purchase with Unbeatable Sales. I ordered fireplace logs from Walmart.com which cost $900.00. I ordered the gas logs. Info did not say they were propane. I paid bunches to send them back and have been waiting over a month for refund. Crooks!!!
Reviewed Jan. 26, 2015
Ordered a headboard/footboard that came with no side rails or slats which are pictured on the box, and directions. When I contacted them a sales rep said yes something missing. Never heard back. I followed up every day with an email, and phone call. Contacted BBB who finally got them to reply and they claim it’s not included in the order, but I also contacted manufacturer and they said it should be included because that's how they sell it to Unbeatable Sales. The worst company ever to buy from. Will never purchase anything from them. Worst customer service ever. Stay away!!!!
Reviewed Jan. 22, 2015
Ordered a thermostat X 2. One arrived at my old address (which was my deal). I called an hour later, was told they would stop the order, not charge me. Got sent out and charged. Got it sent back after I had to wait for an RMA. That was three months ago and I have called repeatedly, they say they will check with the warehouse and call me back...never happens. I have called and been on hold for hours and have never received any satisfaction or a refund. Never again would I order from this company thru Walmart!!!!
Reviewed Jan. 22, 2015
Made a purchase from Amazon, came from Unbeatable Sales. Said it was delivered, never received it. Unbeatable changed my address for no reason. Wanted me to chase my package, never responded to my emails. Went through manufacturer to resolve.
Reviewed Dec. 27, 2014
Bought a hall table, it came damaged, contacted customer service, thought they were going to be trustworthy and send me a replacement like they said they would. Still waiting. Will never order from them again.
Reviewed Dec. 24, 2014
On December 3rd, I purchased a foundation garment (a bra) through this company as an "online partner" of Walmart. I had purchased from the manufacturing before, and in a similar style and the SAME size as I always wear. So I was not concerned with their stated return policy. Unfortunately, the item that came has some kind of manufacturing defect. One side of the garment is one size, and the other side is a DIFFERENT size. It simply does not fit correctly. So I contacted the company about the problem.
As I have learned (after the fact, unfortunately), these jokers have ZERO concept of warranty of merchantability. The problem is between them and their supplier, and not my problem. But they REFUSE the take it back and credit my card. They've stalled, they've played around, and even had the perverted nerve to basically ask me to take a photo of myself wearing the bra and send it to them to "prove my claim". How stupid do they think I am? I wouldn't do that for someone I know and trust, let alone a company I DO NOT know, and now don't trust any further than the garbage can! I bought the item online because of a health limitation. But it was definitely NOT worth it. Now my hope is to spread the word as quickly as possible so nobody else gets "taken" by them!
Reviewed Dec. 18, 2014
This company sent me a wrong item but wanted me to return the item with I am being responsible for the return shipping. Terrible customer service. Representatives were very rude and never answered my questions. Please be aware when purchasing products from this retailer. They make money by sending wrong items!!!
Reviewed Dec. 18, 2014
I recently purchased something online thinking that I was buying from Walmart. It was actually a different co. called unbeatablesales. These people took over a week to ship my order AFTER I CANCELLED THE ORDER. They went ahead and took my money anyway. Then they sent it to the wrong address. Then I was told it was going to be reshipped. Then I'm told UPS couldn't find me and that they would refund my money. Now they're not answering me back and I'm out the cash I spent.
Reviewed Dec. 3, 2014
After paying a lot for an office cabinet, the item arrived damaged. I took pictures and immediately called them to file a claim. They agreed that the damage was extensive. I was told on the phone that UPS might want to inspect it before giving me a refund or sending me a new one. I was never told to keep any original packaging nor that I might have to repackage it and ship it back. I kept all the cardboard but not the plastic wrap, since that got torn while I unwrapped the cabinet. Well, because I don't have the plastic wrap anymore, now they won't take it back or even inspect it or anything. Al they have done is refund the shipping cost. Worst service I have ever experienced among my numerous internet purchases. Now I have overpaid for a damaged piece of furniture.
Reviewed Dec. 2, 2014
We ordered a sofa through Walmart.com almost a month ago. Walmart stated the order would be delivered no later than ten days after the order. Well, after contacting Walmart and the company we still have not received our sofa and it has not even been shipped! The Unbeatable sale told us 12 days ago. That it was sitting on the dock ready to be shipped. Right! Now we have no sofa, cannot cancel, and cannot risk using the money for any other sofa!
Reviewed Oct. 22, 2014
Bought an incorrect model cover through Walmart.com for my trampoline. The one received is too big and wanted an exchange for the right model. No exceptions made even with full explanation of sizing delay for missing parts of trampoline.
Reviewed Sept. 24, 2014
I purchased a 4-piece bathroom set from Unbeatablesales.com, and decided that I no longer needed the product. In fact when UPS arrived, the package was refused meaning I did not take possession of the product at all. Also, I sent an email to Unbeatablesales prior to the arrival of the shipment requesting a refund in full. They never stated in any email or phone call that they were going to charge me a 25% restocking fee. They were deceptive and very rude to me by telling me, "well that's our policy and hung up the phone." They have very poor customer service and deceptive selling practices. I would not recommend them to anyone.
Reviewed Sept. 16, 2014
I bought a surfboard from them. I was not home when the package arrived and had left a note to place the package behind the door. When I got home, I realized they sent me the wrong board (right length, but totally different graphics). I contacted their customer service and was told that they would get back to me the following week due to the holiday weekend. (At this point, I lost out of surfing during the holiday weekend). For about a week and half they gave me the runaround stating that they were "waiting for the warehouse guys to get back to them at customer service".
When I followed up about a week later, they stated that the warehouse guys stated that they don't even carry that color and that I needed to provide a picture proof. I had no problem doing this, but I requested to at least have the correct package overnight or even 48 hour shipped to me and as a courtesy of me having to miss my surf trip and 2 weekends of surfing, refund me the $150 shipment fee. I did not hear back and when I followed up after sending the picture, they still stated that they were waiting for the warehouse guys. I decided to dispute the charge with my credit card and sure enough, now I hear back from them stating: "we received a dispute and need the merchandise returned, and UPS would come by with a return label and pick up the package." WORST online company experience I've ever had. I would never buy from them again and would recommend that you STAY AWAY from them. Terrible Company.
Reviewed Sept. 12, 2014
I'd been looking for a real Panama (woven in Ecuador) hat and found just the one I was looking for (Pantropic Classic Fedora) at nearly half the price of other sites. For the price, this might be the best deal there is on a beautiful, handmade, soft, featherweight, real Panama hat. Delivered quickly and packaged very well, with a nifty plastic hat form to prevent crushing in case the box got mashed which can be reused for shaping, storage, etc. The hat was actually finished and shipped from Bollman Hats, one of America's oldest hat makers. Well Done!
Reviewed Aug. 10, 2014
Last week I ordered 2 Bargman tail lights from UnbeatableSales.com and when they arrived (ahead of time) and when I opened the box I discovered they were not what I ordered. I then contacted them and told them that they sent the wrong items. To my surprise they said they do not accept refunds on electrical items. I then said to them that they sent me the wrong item and they were never used. I just received them and if they wouldn't accept a return, I would place a bad review and complain to Walmart which is who they channel through. They then said they would accept them back but they would not pay shipping back. That is the normal when the wrong item is shipped. I would never buy from them again because of poor customer service.
Reviewed Aug. 4, 2014
I ordered (via Walmart.com) a $23.26 backpack for my daughter. I received an email from Walmart.com stating my backpack had been shipped and the total cost was $72.70!!!! Why was I charged $49.44 for shipping?!?!?! After emailing Walmart.com I found out the backpack was being shipped from the opportunistic thieves called UnbeatableSales.com. I checked their website and their shipping policies. Their website states to APO/FPO websites there is a $12.49 per shipment charge. OK, it's the price of being a military family living overseas. The extra cost was a $4.99 PER POUND shipping charge! SERIOUSLY? This backpack was being shipped via the United States Postal Service, not a private shipping company. I already paid a $12.49 charge just to send to an APO (which, because it's using the USPS and a zip code, there is not a hidden "overseas fee") but to charge almost $5 per pound fee on top of the $12.49 is opportunistic of the company to take advantage of those of us on military orders stationed overseas.
When I called the company and informed the so called customer service rep I was calling from Italy, he put me on hold TWICE (which I had to call back both times as I was disconnected). He told me that I had to return the item at my own expense AND, even with the item returned in the original, unopened box, I would be charged a 20% restocking fee. If the website had stated I'd be charged a $4.99 per pound fee, I would have NEVER ordered the backpack starting this nightmare. Do NOT order from this company if you are a military family or on US Government orders working overseas as you'll be taken advantage of this company's licentious $4.99 per pound fee on top of your $12.49 just to send to an APO/FPO.
Reviewed July 30, 2014
I ordered an electric guitar. 3 days late - I receive the order - it is an electric cello!!! OK - so they mixed up the boxes, no big deal, right? Now the nightmare starts. So I send an email and explain what happened. The answer comes in 2 days later. They want pictures of the item. Basically open the box, take the cello out and send them pictures. So now they have an open box - hey not my problem - so I do that. 2 days waiting time - an email comes in. They sent my message to the warehouse and when they receive an answer they will let me know. As you can imagine - 4 days passed - nothing - so now my patience is gone so I start calling. Same or worse experience - once I give them my order number I go on hold and click - line goes dead. Start again - after 4 calls and instant message I get my answer - they will send me a label to return and ONCE received the wrong item - they will either refund me or send me (? ) the right item! This was the worst experience I ever had with a merchant!!!!
Reviewed July 28, 2014
I bought a Little Chief Smoker from these highway robbers (via Walmart online) and when I opened it I noticed it was severely dented down the back right side. I asked about their refund policy and they do not pay for damaged return shipping. They offered me a pathetic 10% off the original price. It's going to cost an arm and a leg to return this so I have written to corporate Walmart to complain about this company. I am currently waiting to see what happens next.
Reviewed July 19, 2014
I ordered a rubber shower door strip for the bottom of my shower door from Sears.com which placed my order through unbeatablesales.com. After many weeks of waiting for the item to be delivered and not receiving it, I contacted sears who sent the message to unbeatablesales.com. Their records indicated that the item was delivered weeks earlier and even though I didn't receive it, they were not able to resend or refund my money without the item being returned. I ended up contacting unbeatablesales.com directly after the ridiculous follow up email and was met with the worst customer service I've ever experienced.
It's obvious that UPS either delivered to the wrong address or it was taken from my front porch. Regardless, neither of those are a possibility with unbeatablesales.com. They have been extremely rude to deal with over the phone, lied and told me they were going to refund my money and didn't, then had UPS contact me to go over the tracking they had on file. (I'm sure if the delivery guy did deliver to the wrong address, it would be noted in the UPS tracking database). Bottom line, I was charged over $20 for an overpriced piece of rubber and I'M THE ONE being treated like a crook after not receiving it. I will never do business with this company, Sears or any company associated with them ever again.
Reviewed July 18, 2014
This company does not have customer service! We had a bean bag toss tournament scheduled as a company. I ordered 2 sets from them. When we received them, one of the sets were missing a set of bags. I called, they said they have to contact the warehouse and the girl will email me when they ship the bags out. Well that has been 5 days and still nothing. When I call back, I am told, "Well you can always send them back!" Really????? I am still waiting. I filed a complaint with the BBB as well as disputed my credit card. Now I am sure I will hear something. The customer service people as well as the supervisor are on the line of being rude. They do not know what service is. Once I get the bags, I will never order from them again.
Reviewed July 13, 2014
I ordered special salad dressing/marinade through Walmart.com, and my confirmation had a statement that items purchased from Unbeatablesales cannot be returned to Walmart. I had no idea who Unbeatablesales was as, like I said, I made my purchase from Walmart.com! After the initial purchase confirmation, the remaining emails were from Unbeatablesales. I order 6 bottles of the dressing. It was received (one bottle had leaked), but the worst part was that I made my purchase in around the end of June and received it in early July 2014.
Each bottle has a "best if used by 8/1/14"! I complained to Unbeatablesales as Walmart doesn't want to hear from me. They said they would check with the warehouse to see if they had bottles marked with a later date. Next thing I know, a customer service rep emails me to tell me I could pay to send them back and get a refund or keep them (what, so they can sell them to another customer?) and I would get 20% of my cost back. Bull! Don't ever purchase anything online from Walmart or Unbeatablesales. Not reputable at all!
Reviewed July 3, 2014
I order a nitro tv car for my son for Christmas. I didn't receive this item until well into January and it was suppose to be here from Christmas. That was my first warning. Then in February we started trying to work with it. It didn't work. I emailed them, no response. Took it to a specialty shop, they said it was broke. Contacted them again, they kept saying you had 90 days. It was like 4 or 5 days past that. Nor did it say anything on this anywhere!! They emailed and emailed and tries to call. With nothing. Then come freaking June and I get an email from the company to say to deal with Amazon. I did that and it was the same crap.
I am currently dealing with BBB and they are saying the same crap but now it is changed from 90 to 30 days. How funny!! All I want is the $200 back! And they are terrible with all customer service and mean about it! I have been dealing with this since December 11 and and very upset as well as my son is heartbroken!!! I don't know what to do now! Legally I know I have rights. Just don't ever do business with this company, EVER!!! You will regret it! I wish I did look on this before ever doing business with them!
Reviewed June 29, 2014
On June 3, 2014 I ordered a folding wheelbarrow. When I received the product, I found a hole in the stitching on one of the seams approx. 1 1/2" long. I wrote Unbeatablesales.com explaining the damage. I received an email asking for pictures. I explained that being on disability I could not afford a cellphone that takes pictures or a digital camera. I did not hear back from them for over a week and only after I filed a complaint with rakutan.com did they respond. I was told I would have to pay for the return shipping. As far as I'm concerned if the product arrived damaged, then the vendor should be paying return postage.
Rakutan.com finally sent me a UPS shipping label; neither I nor Rakutan should have had to pay for this cost. I returned the product on 6/19/2014; Unbeatablesales received it on 6/20/2014. I got an email from unbeatablesales confirming they received the package and my refund would be processed with 24-48 hours. Not counting the weekend the refund should have been processed on either 6/23 or 24. The refund was never processed until 6/26. While I feel I should have received a FULL refund, I would have settled for a refund of the cost + sales tax (which they charged me the wrong amt. of sales tax). Now if I am not mistaken, if I return a taxable item to a store, I get the purchase price + sales tax refunded. Unbeatablesales kept the sales tax.
From what I have read about other people's experience they purchased a larger $$ amount and lived in NJ. If my sales tax was approx $5, the other's sales tax was much more. If unbeatablesales did not return their sales tax, these people are stealing and making money from the unreturned sales tax. I'll be filing a complaint with the NJ Dept. of Treasury. It isn't so much the $5 but the fact that unbeatablesales is committing larceny and fraud, getting away with breaking the law and making a profit. I hope these people have a business license in NJ. If not they are going to be paying big time. This is one company I have no issue filing complaint. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE AND I TELL EVERYONE I KNOW, IF YOU SEE THIS NAME LOOK ELSEWHERE TO MAKE YOUR PURCHASE!
Reviewed June 15, 2014
I received my order confirmation e-mail and my e-mail telling me to wait 5-8 business days for my order to arrive. I waited. I then followed the link to track my order. The website came back with "this order does not exist." Unbeatablesales charged me but did not process my order in their own system? I contacted customer service. After finding reviews online I was concerned I would never hear back from them; however, they promptly replied. The customer service rep wrote that he was contacting the appropriate warehouse to find out the status of my order and I would receive an e-mail updating me.
The next e-mail I received was the shipping confirmation with a tracking number. Following the link allowed me to see they shipped it that day (two days after telling me they were looking into it for me). Almost a full two weeks after ordering and being told it would be at my house within 5-8 business days. The anticipated arrival date is still one week down the road.
Real customer service is when a company makes a mistake, acknowledges it, and makes it right. In this case an apology e-mail and expedited shipping. Any shipping method would be faster than the one they chose. The post office would get my order to me in less than a week; it is like they are paying for delayed shipping or driving it themselves. I will now avoid any items being sold by unbeatablesales.com until they revamp their company, their customer service, and their ability to process, ship, and track orders.
Wow, I just noticed this review website has a "I want an attorney to contact me about my complaint." Our society is going downhill, people are losing their jobs, and product prices are increasing everyday from stupid lawsuits. Why feed the stupidity? Yes, I want millions of dollars but not over something stupid like poor customer service or cheaply made products. I just want people to know unbeatablesales.com needs someone like me who is trained in Lean Six Sigma and business strategy to fix their business model and practices.
Reviewed June 12, 2014
I made a purchase for several packages of balloons from the Walmart.com website. Because the colors appeared different than they appeared on the website I decided to return them. This morning I spoke to a customer service representative by the name of Dawn. She was extremely rude, and had a very bad attitude. She argued with me about my order number that I gave her and told me it was wrong. There was no other order number I could've given her, as it was only when I had. She eventually hung up on me after I asked for manager. When I called back I decided to record the call, and to my surprise, she answered the phone again. This time my husband spoke to her. When he asked for a manager she said she would not transfer him unless he gave her an order number. He told her he didn't have one. She then said she wouldn't transfer him unless she knew who he was.
My husband told her that he didn't want to speak to her because she was rude to me and hung up on me. He also said that when he called and asked for manager she was supposed to transfer him. She then began to ask for my information as if she didn't know who was calling back. When my husband confronted her about that she said that we were calling a call center and that it could've been anyone of the reps that answer the phone. (That doesn't exactly say "it wasn't me.") I heard her voice and I told her I knew it was her. Her response was "If it was me, fine! I don't know what you're saying!" My husband replied "I want to speak to a manager and you keep saying the same thing!" At that point we held for a manager. The manager, Toni-Ann, was very nonchalant and never addressed the rep's behavior. I told her that I would never order from them again because of this experience. There are many people without a job who are ready to provide great service.
Reviewed June 6, 2014
I placed the order on walmart.com. I did site to Store not knowing it wasn't walmart - they sent the item back. Called to get my refund. They kept 25% they say a stocking fee. I never got the item. I will never ever deal with their company. Customer service lies to you. They're the worst.
Reviewed June 6, 2014
I purchased a very expensive SnugFleece Woolens mattress pad with the expectation that it would be able to be returned if I didn't like it. Their return policy states: "Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guarantee on products returned within 30 days...." The representative stated that he would be unable to accept my order for return, referencing this line from the return policy: "We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened." Since when is bedding considered "Personal Care"? If you don't accept returns on bedding, you need to specifically state that in the policy. Very unsympathetic representative. Horrible horrible customer service. Extremely disappointed and angry.
Reviewed June 4, 2014
Worst customer service I have ever come across. They must be trained to give you a different story every time their other story fails. They promise a full refund, then the supervisors give you a run around on the truth. STAY AWAY at all costs. Going to the BBB and filing a complaint, I see they have many others with the exact experience.
Reviewed May 21, 2014
The item I purchased was a bouncy house which I went through Walmart online to buy for my 5 year old daughter. 5 seconds after I completed the ordering process, I noticed an error with the delivery address and needed to change it. I immediately called Walmart customer service to correct it; however, now Walmart can't access Unbeatable Sales ordering system to change the address, so I was directed to call them to change it. I spoke to a representative at Unbeatable Sales over the phone who stated that the purchased item had not "posted" in their ordering system yet and there was nothing he could do until it did. He also stated that it would take at least 24 - 48 hours for that to occur and for me to call back the next day and it should have posted by then and he could change it then. So the next morning when I did call as instructed, I find out from the exact same guy that the order has not only posted in their system, but it has already been shipped, and now there was nothing he could do to recall or alter the delivery.
He suggested that I contact UPS and try to alter the delivery through them. UPS suggested that I either allow delivery or return the package to the sender, because unless Unbeatable Sales contacts them and changes the delivery address; there was nothing that could be done to change the delivery address. I "could not" allow the delivery, and also at this point of going back and forth between UPS and Unbeatable Sales I got frustrated so I requested that the package be returned to sender. The next time I call Unbeatable sales, I spoke to one the managers in reference to their process for the returning the item for a refund. I am so frustrated with the entire Unbeatable Sales process; constantly being placed on hold, all the justifications as to why the responsibility is not theirs, a nonchalant demeanor towards helping correct the problem, etc. So as the process was explained to me over the phone by the manager, she never mentioned anything to me about the address in which the order was shipped from (Nevada), being different than the address the order needed to be returned to (New Jersey). I think that was a pretty important piece of information.
I'm sure it was already decided that since I was returning the item for a refund, that I needed to be charged for something. So they charged me a 25% restocking fee of $163.00 because the item was returned to the warehouse it came from, and not this other address in New Jersey. I know that once I decided to ask for a refund, there would also be a waiting process to get that as well. It took over 3 weeks to get my money back and then to discover that I was charged $163.00 to return the item is so disheartening. Walmart should be aware of companies that operate like this behind their name. It may cost them more than money in the long run. WTF is a Restocking Fee??
Reviewed May 19, 2014
Bought an item off Ebay from Unbeatablesales.com... Worst ever service.. paid money three weeks back but still haven't got the product. Because it's been lost? And they are asking me to track it! It should be their responsibility to have it securely delivered at the doorstep. They don't have an ETA and are not ready to resolve it! I will raise a Dispute to my credit card company. Never deal with Unbeatable Sales or Anjon Manufacturing.
Reviewed May 19, 2014
I placed an order with this place via Amazon.com on the 14th of April. By the 23rd I hadn't heard or received anything so I contacted customer service and found out it was shipping on the 24th even though their webpage stated items shipped between 3 and 7 days. I had to contact them again for a tracking number and once I received that it showed that the item was damaged and was being returned to the facility. I contacted them AGAIN inquiring about a credit to my account or if they were going to reship and I finally had to send them a really nasty email and they just credited my account TODAY May 19th. Over 1 month to get this resolved and then they only issued me a partial credit. I paid them $51.74 and received $39.00 credit. At this point I guess I should be grateful I received anything at all and I am so angry I'm not even going to contact them to find out why I didn't receive a full refund.
Reviewed May 17, 2014
Most horrifying experience ever. My husband and I ordered a gift for our 5 year old niece on Sunday, 5/11. The standard shipping would take very long (the website does not provide a different option for shipping), so we called in first thing Monday morning and requested an upgrade to expedite the delivery. A customer service representative took our credit card information and promised to change the type of shipping. We needed the package to arrive by Saturday morning, 5/17, so we gladly agreed to be charged extra $60 to accommodate this. The shipping notification came on Wednesday, 5/14, and stated standard type of shipping. (Unfortunately, both of us were out of town at that moment and had a very limited access to our emails).
When my husband called customer support on Friday morning, he was told that the warehouse had already processed the order before the customer support could change the shipping type (Could not change the shipping type in 2 days?). I called in a few hours later (needless to say, I spent more time on hold, than actually talking to customer support) and requested to resolve this. I was told that the order had been shipped out, and there was nothing they could do. When I asked to connect me to the manager, I (of course!) was told that all management personnel had left for the day.
Overall, I developed a strong feeling that nobody was actually trying to help us. A team leader was especially rude. In the middle of conversation, he simply hung up on me. This is the worst customer service experience I had in my entire life. As you understand, the gift will be returned back to the seller, and we will never order from this place ever again.
Reviewed May 16, 2014
I ordered the watch because my husband loves pocket watches and I wanted to get him something nice for our anniversary. I thought this looked very nice so I ordered it via Walmart (Unbeatablesales was the storefront) and it was delivered in a good amount of time. Unfortunately within a day or two the arms fell limp - so I got a return authorization number and waited for the replacement watch - along with an envelope and postage to mail the defective watch back. The replacement watch came without a chain, but I thought that the store wanted me to use the chain from the original watch so I didn't really think much of it. Unfortunately the replacement watch was also defective as it stopped working the next day. I notified unbeatablesales that the replacement watch was also defective and that I would be mailing it back along with the original watch and the one chain that I received. I never received a reply to that email. But I mailed both watches and the only chain sent to me back to the warehouse as instructed, at the beginning of April.
A month later I still hadn't heard back from this store about the return or a refund. I sent them an email, which went unanswered so the next day I followed up with a phone call and I was told that they had called the warehouse the day before when they got my email and wouldn't hear back from the warehouse for two days but that I would get a refund as soon as the warehouse confirms receipt of the watches. I got an email the next day confirming my refund, except they subtracted $8 from my refund because I didn't send the original "box" back or "both" chains. I already told them that I never got a chain with the replacement watch. On the phone I was essentially told in a much more polite way by a customer service agent, that their customers lie and so they can't trust what I tell them about only having received one chain and so they will have to subtract that $8 regardless of what I tell them.
Then I got an email response, confirming that only one chain was sent with the original watch sent and that no chain was sent with the replacement. The persons words in the email: "You are right that it wasn't with the replacement, but it was with the original watch sent." So now, they are calling me a liar and a thief. I sent the chain back to them, what happened on their end with their warehouse staff is unknown to me. I will never ever buy anything from this storefront again.
Reviewed May 14, 2014
Unbeatablesale.com should be called unbeatablehorriblesalesservices.com!! I placed an internet order for 2 FidoRido dog car seats through Unbeatablesale.com. After placing my order I realized I ordered harnesses that were too big. I immediately called the company. The sale representative said I would have to wait 24 hours to cancel, and to call them back then. So I called the following day as instructed and spoke to a different representative. She assured me the order would be canceled, and to go ahead and reorder the correct size. So I did. After waiting 10 days for delivery I received the very order I canceled. I then called them back to tell them I received the order I canceled. They said they were CONFUSED and would fix the issue right away. The representative I spoke with was named Tom. He said would call me the next day with update.
I never heard back from him so I called again. I spoke with the same individual "Tom" and he had no idea what I was talking about. I am thinking these people are definitely horribly confused!! Calmly I explained again telling him all he would need to do is send the correct size harnesses and I would return the other harnesses. He did not need to send the car seat just the harnesses. He said he didn't want to further confuse people, and he would be sending a total new order. He assured me he would get this straightened out and call me with an update that day. Again, I never heard back from him. I called the following day and asked for a supervisor to call me. They would not put me through to a supervisor but took my name and number for a return call. Guess what? I never received a call from the supervisor either.
I have called this company 10 times and have 9 emails back and forth confirming the cancellation of first order and confirming the new order was placed. Now I am starting to get worried! Out of total frustration I then called the manufacturer directly to express my concerns. The owner told me she never received my new order for shipping. The manufacturer told me she would immediately send the correct size harnesses along with return labels and not to bother calling Unbeatablesale.com back. I was very happy to oblige. However, the FidoRido dog car seat is really awesome, and my dogs love it. Call the manufacturer Fido Products directly at 877-709-2154. Don't waste your time and brain cells with UNBEATABLESALE.COM because they really do not care. If I were a manufacturer and I sold my products through UNBEATABLESALE.COM I would be very concerned. I personally will never make another purchase through them.
Reviewed May 12, 2014
I was looking for a good vacuum cleaner and found one on Unbeatablesales. Not 10 min after ordering it, I called to cancel and was told I would have to call the next day at 10am. That's when the headache started. Just BEWARE to read the fine print on how you cannot cancel an item once it is ordered. They ship within hours and you can't refuse the item because you will be charged 25% of the item which was $90 in my case. No store credit. NOTHING. I feel robbed! I spent many phone calls, emails and finally spoke to a supervisor today who had no sympathy. "Customer Satisfaction Guaranteed", my eyeball!! I will never use this company again.
Reviewed April 29, 2014
Ordered stuff - customer service so rude, hung up on you. You can't cancel once you ordered even if you call in 3 seconds to cancel. Ordered from Walmart. Walmart should not be involved with this bad company.
Reviewed April 28, 2014
I ordered 3 Aquatop digital aquarium heaters. 1 of them I didn't receive because they no longer had. I received the other 2 & both stopped working under 3 months. 1 overheated. Glad I was able to save my fish. The heaters were defective & Unbeatablesales would not refund. Terrible customer service. So shoppers if you buy from this company you only have 30 days to return. If the item stops working or falls apart after 30 days you are screwed! And that's the truth!
Reviewed April 26, 2014
I ordered 2 dozen American flags. I received 2 flags. I contacted Unbeatablesales and was told that Amazon.com mistakenly advertised the sale on their site. I asked for a refund and returned the items, and to date have not received a refund. The company states that they have not yet received the returned flags, but I sent them a month ago, and have not had them returned to me, so I am assuming they were received. I am very unhappy.
Reviewed April 25, 2014
Two weeks after placing an order for furniture, I contacted the company to find out why I had not received it. I was informed the order was cancelled the day after the order was placed due to payment issues although the money had been withdrawn from my PayPal account. No message to tell me it was cancelled, no refund. When I asked why there was a payment issue when they had received the money, I was told I'd have to contact PayPal. It remains to be seen if I get my credit issued. Be very wary of this place.
Reviewed April 25, 2014
So I ordered my only favorite hair gel that all the stores stopped selling. I was very unhappy about it :-( BUT THEN I FOUND YOU GUYS. I ordered. It came two days later just in time for my first day at my new job. Yes, y'all are def. awesome. I love you guys and I'm definitely recommending this website to everyone. I hope this helps anyone reading and yes I'm a real person and no I don't work for the company. Thanks again with much love.
Reviewed April 23, 2014
Horrible experience. Please don't use this company. They provided horrible customer service. I was supposed to receive a pack of 30 frames, I only got 1 frame FOR $20. When I called I was on hold for an hour. They said that I only ordered one; my invoice shows that I ordered 30. I asked them to either honor their listing or give me my money back but they are saying that they can't do either. When I finally did get a refund, they gave me trouble with the shipping. "We cannot refund you the shipping." Later after I had threatened to deface their company online, I was able to get half the shipping refunded on an order I never received. Thanks.
Reviewed April 5, 2014
Unbeatable Sales is just another affiliate company of Walmart who allows its sellers to go unchecked under the standard Walmart policies. It is designed to mitigate Walmart returns policies. If Walmart sells their goods then they should be responsible for them. Amazon has learned this over the years, although they are still guilty of the same infractions. If you allow sellers to do business through your store they should be able to return the goods to your store, just as Home Depot has to accept the return on a product they do not manufacture. They are the responsible party because it was purchased on their premises. I bought a brand new item and gave it as a Christmas gift. I often buy through Walmart because I can return unopened items anytime for credit.
With a large family you never know what and when it will be returned. I buy from Walmart because of their policies and they are trying to find ways around it. So the brand new unopened gift was not desired. I finally got a chance to bring the item back to Walmart and they said it's not theirs. But they sold it to me through their site. Unbeatable Sales is a straw man so they can sell through affiliates to earn profit without being held accountable for their items and policies. I wonder if they assume any liability at all for what they are allowing to be sold through their store. They are a despicable company, Walmart and Unbeatable Sales, and they are well deserved of the hated reputation they are getting around the world. My happiest day will be the day the usurious companies like Walmart finally fold up and go away forever.
Reviewed April 4, 2014
I am a senior citizen, disabled, live alone in small studio. I emailed the company and Alex ** answered. Told me he would get hold of his shipping co. I had done that. He wrote back and said 7 to 10 days. I had to say, "no way, I had just had my hip replaced and need a bed." So I got answered that I had three chances to get it picked up and my first would be today, Friday. "No time," he said it just like that. I never got a sorry or "let us try to help you. It is 3 no UPS."
Reviewed April 4, 2014
I ordered what I thought was a whole wheel of Manchego Cheese from Unbeatablesales through WalMart for $65.00. I received 4 small packages of cheese that I could have purchased from a local WalMart store for less than $30.00. I had purchase a complete wheel (7 pounds) from another company for $75.00 earlier this year. The ice pack inside the package weighed more than the cheese I received. The picture of the item I ordered was of a whole wheel. I have been duped by a typical "bait and switch" technique.
Reviewed April 2, 2014
I purchased a sea shell resin toilet seat on 1/13 for 34.99. The hinge broke a wk or so ago and because it's over 30 days this rip off company will not do anything about it. It's no wonder they only have a 6% satisfaction rate. I want to give the ZERO stars but that wasn't an option.
Reviewed March 27, 2014
The flat iron that I ordered from UnbeatableSales does not have a 9 ft cord as listed in the item description. The cord is 6 ft. When I contacted UnbeatableSale to return it, I was required to pay return postage with insurance and tracking. I donated the flat iron to charity instead.
Reviewed Feb. 27, 2014
Wow stop don't order from here. Order a dresser from them. They called for this to be deliver to my house but like most people I know I work. Well have called them back 3 days in a row on this matter. To get the same run around each day, then they call and leave a message that they have returned my package and are charging me 175.00 shipping and 25% the order. Can you tell me what kind of places this is. Every time you call, on hold for 30mins or more and it is always after hours call station so everything gets messed up. Awful, awful.
Reviewed Feb. 27, 2014
I received the item as a gift for my birthday. When I opened the package, the item was broken. I did not have the original receipt as it was a gift but did have the order number. Customer service refused to exchange the item for a non broken one. They said that the item was not with the original purchaser or original mailing address and pretty much could not do anything. Geez, I did not know that people were not allowed to give items out as presents. I contacted the purchaser and she did not even want her money back, we only wanted an item that worked properly. Horrible customer service, horrible quality of item. Would not recommend shopping with this company.
Reviewed Feb. 19, 2014
I placed an order online with Unbeatable Sales and 5 minutes later, I got a call from a local store that just discovered that they could get my item for me by tomorrow. I called Unbeatable Sales' customer service within 10 minutes of initially placing the order in an effort to cancel the order. I was placed on hold for over 20 minutes, after which my call got forwarded to an "over flow" area. I told them that I need to cancel my newly placed order. They informed me that they could not do this, but I needed to speak to Customer Service. I had just finished sitting on hold with Customer Service for over 20 minutes & they never picked up my call. The over-flow person told me to just send an email and that should suffice. I immediately sent the email. The next day I got an email telling me that the order was already shipped.
There is no reason I should not have been able to cancel this order within 10 minutes of having placed it. After I sat on hold for more than 20 minutes and followed up with an email and spoke with their over-flow person, I was told that I will still have to pay for both the shipping and the return shipping... all because their Customer Service would not pick up my call. I would never use this company ever again and would strongly advise anyone else that their business methods are unjust and a "big rip-off". FIND SOME OTHER VENDOR!! If you have any problems with their products or policies, they WILL NOT try to accommodate anyone.
Reviewed Feb. 18, 2014
I ordered a brown cherry cocktail table from Unbeatable Sale via Walmart Marketplace. The table was black when I received it. Everything is still completely intact, just as received. Tried to call customer service and they were closed due to inclement weather. So I emailed twice. Finally got a response stating they would not accept the return for furniture just because I changed my mind. I did not change my mind at all, I would still love to have a brown cherry cocktail table. I will never buy from this company, nor the Walmart Marketplace for that matter. Whatever happened to customer service??
Reviewed Feb. 18, 2014
I ordered invitations for a baby shower by phone. The Sales Rep. placed the order for a completely different invitation. When I called to try to resolve this matter by returning this item & reordering the correct item. The same rep. denied making this mistake & would not grant me a simple request for the company to pay for express shipping due to their mistake in sending me the incorrect order.
As a business owner, I am familiar with good customer service and find this company lacking that when things go wrong. Instead of simply recharging me for a new order & just waiving this second shipping to me. The company refused this and chose to just send me a return label for a refund. Rather than also taking care of the problem & shipping me the correct item they refused to pay any shipping to the correct item. I simply returned the item & reordered with a company that waived my shipping after I shared the story of what this company did to me & my rush due to the delay it caused me. Total Ignorance on the sales reps end. Lost a customer & $240.00 order.
Reviewed Feb. 17, 2014
I purchase Wellness Cat Food from Unbeatable Sale via Walmart.com. The item was listed as: WELLNESS PET PRODUCTS 24 x 5, 5 OZ CANNED CHICKEN CAT FOOD. The price was listed for $67.12. I thought that I was purchasing 120 cans of cat food which would amount to 0.55/can. A great deal, so I thought. When the delivery arrived there was only 1 case of 24 cans. I called Unbeatable and the person told me that the order was for 24 5.5 ounce cans. This totals $2.79 each! For those of you who live in NYC, you know that even the most elite pet food stores would not charge that much. Unbeatable told me that they could not do anything about it other than return item. I called Wal-Mart and spoke to a lovely customer care representative who informed me that Wal-Mart does not have anything to do with Unbeatable including advertising. Customers beware when ordering anything from Unbeatable.
Reviewed Feb. 12, 2014
Through Amazon I ordered a tankless water heater on Jan 18th, 2014. They sent me a tracking number. The item was delivered on January 24th to an address in Maryland. Unfortunately my address is in Charlotte, NC. Evidently the seller did not have the item they accepted my payment for so they bought it from Home Depot. Home Depot shipped it to Maryland. Unbeatablesales Inc. blamed Home Depot, Home depot says they had it delivered to the correct address, Amazon wanted to wait until 25th of February before doing anything. Thanks to American Express they stepped right up to the plate & gave me my money back. At $700 + dollars one does not want to mess around with finger pointing. I just want a hot shower.
Reviewed Feb. 7, 2014
Immediately after placing an order I received an updated order status that charged me an additional $8.95 for shipping. This was not shown on the original document before I hit submit. I called their customer service/ordering department within the next 60 seconds to cancel the order and they told me I must wait 3h for the order to post.
After waiting 3 hours I called again. They took down my information and said someone would call me back. No one did. I called again before 3:00 EST and then I was told 1) no one was there to help me, 2) orders cannot be cancelled once they have been placed, and 3) the secretary was the highest ranking person available to help me. I have already called my credit card company and have started the process to dispute the charge. I have tried to clear up the discrepancy to no avail. I am truly disappointed with the service I received. I will be contacting the BBB.
Reviewed Feb. 4, 2014
Did a search on the web for cases of an energy drink and came across these guys, about $2.50 less than the other guys, so why not? I purchased two cases of 12 bottles each, and received 2 single bottles. I called up about it, and they said it was indeed no mistake. I requested a FULL refund because I mean, hey, I was trying to save a few bucks and their misleading advertisement shows a full case of the energy drink when in fact they're only selling you a single bottle for that exorbitant price. They sent me a partial refund, claiming they will not reimburse the $9 shipping fee. For trying to save $5 on two cases of an energy drink, it cost me over $15 in shipping, lost time, and the hassle of dealing with this scam outfit. Worst of all, I have not a single energy drink to show for it.
Reviewed Jan. 30, 2014
I ordered what I thought was a set of mixing bowls from this company on Wal-Mart.com. The picture next to the item number showed (and still does) a SET of bowls. I waited almost two weeks and received one small bowl with scratches on the bottom, packed in a used box barely kept together with tape. I called Customer Service immediately and was told to return the item and e-mail the CS rep the tracking number and they would refund my money within 24-48 hours. I've been e-mailing the same person and am told I sent them the wrong tracking number; however, when I call UPS they show it was delivered a week ago. I had a bad feeling about this as soon as I opened the item and I take partial blame for not paying closer attention to the item description, but I know the package is there, the post office knows it's there, but they can't seem to get it together. I'm furious and wish I had come here first. Lesson learned. DO NOT USE this company. Why is this company still allowed to do business?
Reviewed Jan. 21, 2014
Ordered Solar Power Flood Light for outdoors in Nov. I called the company and was told they would send a new one out as that one can't be found, whether they sent it or not? Anyway waited again, tried to found it with the tracking number, didn't show up, so called again. They said they were sending another one out.... Still haven't got it and still only shows the shipping label has been created.... Mad, want my money back.
Reviewed Jan. 21, 2014
Terrible company to work with. Order item in December and I am still, 1/21/14, dealing with returns. The item had a date in the description, the product was a food product, of 3/31/13. I asked the sales person if that was the use by date and she assured me it was the manufactured date. Once the product arrived, I found her information to be incorrect and immediately contacted the returns department. I had to pay for the return shipping and they do not want to refund the original shipping charges. In addition, I paid for expedited shipping because I need the items quickly. I have emailed every email address I could find on Unbeatablesale.com and no one is responding.
Luckily, the charges were placed on my corporate credit card and I have disputed the charges. They will not get the money from US Bank. Do not purchase items from this company.
Reviewed Jan. 14, 2014
I bought a flavoring additive for coffee, and they took my order. Apparently shipping was free. I ordered 4 packs of 6 and they charged me 25.00 extra dollars of shipping costs. They posted the total charge to my credit card, but do not give any info about my order status (order done on January 6, 2014). I can not track the order in their website, regardless that they promise you can check the order status in their website. The order number and my zip code are not recognizable.
There is no way to know if they are just a scam company. They do not answer the phone, their phone menu does not take you anywhere, and when someone who has no idea of the business answered, she only was there to take a message for customer service, after I wasted about 30 minutes in the phone. DO NOT BUY FROM THESE SCAM PEOPLE. DO NOT BUY FROM UNBEATABLE SALES!!! OR ALLGOURMETFOOD; Do not buy from any store that Yahoo promotes.. You will never hear of them again and they will charge you anyway.
Reviewed Jan. 10, 2014
I bought a heater from UnbeatableSales Dec. 10, 2013. As of this day I have not received the heater. I have called UnbeatableSales three times and I have been put on hold each time for 10 min. to 20 min., hung up on once and have been lied to each time I call them. They told me two times they were going to have someone call me back the next day and I have never had a call back from them. They are the worst co. I have dealt with in my 71 years. I would not take anything from them if they said it was free because I know it would be a lie.
Reviewed Jan. 8, 2014
I purchased Snapware Snap'N'Stack Storage Unit, 10" x 14", 2-Layer, Set of 4. They shipped me 1 and refuse to honor what was sold. They gave me two options. The first option is a 50% refund which I lose money. The second option is to ship back the 1 set at my cost.
Reviewed Jan. 8, 2014
I purchased a ring on Nov. 30th. Got the ring very quickly. It was a Christmas gift for my daughter. She knew she was getting it so I let her try it on. It was too small. So, I called the company, got my RMA, sent back with tracking. They received it on 12-13-13. Still no ring. I've called, emailed, emailed corporate and no one has returned my calls. I finally got two email from two different people contradicting each other, so I sent them their emails. Poor company to do business with. Almost a month later, no ring, no refund.
Reviewed Jan. 3, 2014
I ordered a Thames Kosmos Solar Mechanics building set for my son for Christmas. On Dec The 24th I received a Chemistry set for 12+ years . My son is ten and I don't want him blowing up my house with a chemistry set! My kid was bummed out for the holidays because he didn't get what he asked for. The chemistry set was an item worth over 200 dollars and the one I ordered was worth around 42 dollars. I was honest and asked the company to send me the set I ordered and I being honest would send back the incorrect item. They absolutely refused to send me the new set unless I returned the wrong item first. I told them in a email I would exchange the chemistry set when UPS delivered what I ordered to my home. They were not having any of that.
I'm sure after I mail the chemistry set that will be the end of it. I will be out of luck. I am going to email the president of the company, Mike Martin, hoping to clear up this matter. Finally I told them I didn't want any of their products and just refund my payment and I will repackage the item, label it and drive to the UPS store personally to send it back. They probably won't agree to that either. Don't do business with unbeatablesales.com they are unfit to run a business.
Reviewed Dec. 26, 2013
Buyer Beware!!! I bought these Lancome products for my wife for Christmas. When she opened the package she noticed they were all marked as sample products. These are not for sale products that stores such as Dillard's and Macy's give people to try these Lancome items. These are not legal to sell, but sample use only. All of the 5 stars that you see when you look at this product on Wal-mart's website are taken from Lancome's website, not from unbeatablesales or walmarts websites. When you purchase this through the walmart site you are actually buying from UnbeatableSale.com. I did a consumer affairs search for UnbeatableSale.com and found this info. If you follow the link it shows that 91% of people who use unbeatablesales are having major problems with this site, buyer beware. Not sure why Walmart is affiliated with such a unsafe vendor.
Reviewed Dec. 23, 2013
BUYER BEWARE!! This company has no customer service. They shipped me the wrong item (with someone else's packing slip included, giving me that person's personal contact information, address, etc.) and shipped my item to someone else (who got my personal contact information, which is a major security issue!). When I tried to contact them to straighten out the problem, I waited over 30 minutes on hold, only to get an outsourced customer service call center who could only take a message! They said I would receive a call back. I did not. They told me to email the company, which I did. I received no reply. I called again three days later and waited another 30 minutes for the same result - no help.
I finally looked up the President of the company and emailed him directly--which did get me a response from Customer Service, although they were still unable to help me (unless I wanted to PLACE an order!). I ended up short two Christmas gifts that I had to go replace on Dec 24, without a refund having been received! I'd say the company is probably fine if you get the right item and don't need to contact their customer service department, but if you have a problem, don't expect to be able to solve it without a major hassle! If you have a problem with them, contact the president at this email: Mike.Martin@unbeatablesale.com
Reviewed Dec. 18, 2013
On 11/22/13 I ordered 2 remote control helicopters for Christmas. On 11/27/13 I received an email confirmation stating the shipment would arrive 12/6/13. On 12/14/13 & 12/15/13 I tried to leave a message with the company but the mailbox was always full (you cannot contact via email). I also tried tracking the order via their web and kept getting a message that "the order could not be found, try again later". On 12/16/13 I spoke to a representative who stated she needed to contact the warehouse in California and that I could expect an answer later that day or earlier the followiing morning (12/17) via email. I received no response. On 12/17/13 I spoke to another representative (Loretta) who stated she needed to contact the warehouse but because of the time zone difference I wouldn't expect a email with shipment information until later that day and she was going to forward my complaint to their "manager". I received no response. On 12/18/13 I spoke to another representative (Julie/Operator #432) I advised Julia I wanted to cancel this order. She stated she would also send my complaint to a manager and send me an email confirmating cancellation.
The email I received is not a confirmation of cancellation but reads as follows: "We have received and requested your cancellation request to our cancellation department. You will receive an additional email confirming that the cancellation process has been completed (no expected date listed)." Email went on to say: "If the order has been shipped or is in the process of shipping (convenient considering all's I wanted is shipping information), we will be unable to cancel the order. If we are unable to cancel your order and the item is eligible for return, please contact us for the RA (have no idea what this is suppose to stand for I can assume return instructions)." The email ended as follows: "PLEASE NOTE: this email is not a confirmation of this cancel request."
I never would have even heard about this web page except for I ordered the product from Walmart.com and apparently they utilize other suppliers to fulfill what they may not have in their warehouse. I wish I had seen the previous complaints regarding this so called "best" web page because I assure you I would have run the other way. Nothing but a run around, customer service mumo jumbo and emails with little or nothing pertinent to your request. I will continue to follow for my Credit Card to be credited the $59.54 I spent and now have to run around looking for these items for Christmas morning. Really??? Stay away from UnbeatableSales.com
Reviewed Dec. 17, 2013
I ordered what was advertised as a bulk shipment of a 2032 battery for $20.29. When the shipment arrived in 10 days via UPS, the package contained one 2032. One battery for $20.29. I can buy them locally 10 for $.99 cents. Unbeatablesales.com is not only guilty of false advertising, they are the biggest rip off I have ever seen. The officials of unbeatablesales should be charged and after their trial locked up for a long period of time.
Needless to say this has left a bad taste in my mouth for Wal Mart as well as unbeatablesalesdotcom. It's not the money involved, it's the principal. Needless to say I will not be using walmart.com or unbeatablesales.com in the future. I have filed a complaint with my credit card company also.
Reviewed Dec. 8, 2013
Infuriating smug of them. STAY AWAY. This is not over.
Reviewed Dec. 1, 2013
I ordered 3 table set and they confirmed the order. After 10 days, they sent e-mail saying "we don't have it in stock". I went back to the web page. They are still advertising for the same tables but raised the shipping expenses. Simply this is unprofessional, you should expect anything from them.
Reviewed Nov. 28, 2013
Ordered a fireplace screen. It arrived damaged so I sent them photos and asked for a replacement. They refused pending a lengthy claims process with the shipper. After that that said they would contact me and consider a refund or replacement. I did not want to wait an indeterminate amount of time for them to figure out their shipping problems… I wanted to use my fireplace! I cancelled the order for a refund… Which I have yet to receive, so I opened a dispute with my credit card company. Avoid this company... They are either incapable of solving problems in a logical manner, or, more likely, just don't care about customer service….
Reviewed Nov. 27, 2013
I ordered a dryer, pedestal & trash compactor from Best Buy. Received the Dryer & pedestal with no problem. Unfortunately the trash compactor was run thru Bestbuy's marketplace vendor 'Unbeatable Sales'. This Co made -0- attempts to deliver my trash compactor. They NEVER showed up at my house, so I cancelled this $830 order. They 'decided' to give me a $409 refund for this undelivered appliance. STAY AWAY FROM THIS DISREPUTABLE CO.
Reviewed Nov. 15, 2013
I purchased the book " A Concise Dictionary Of Middle English From A.D. 1150 to 1580" from unbeatablesale.com and received great service from the transaction of the sale to the packaging and delivery of the book. I placed the order, sent the payment and within 24 hours the order had shipped with a tracking number that allowed me to have updates as to where the book was and to as the date it would be delivered. I always base whether or not I will be a repeat customer by the customer service and business ethic of a company and unbeatablesale.com meets both of these standards and I have no problem recommending them to others!
Reviewed Nov. 14, 2013
I saw a FABULOUS wall clock "on sale" at a high end modern furniture store. They were selling it for $319, reduced from $375. I really wanted it, but didn't want to spend that much money on something I really didn't need. So I decided to look on EBAY, and saw the exact same clock, but EXACT, for $86.00!! I bought it so fast, and I was still unsure if it would be as good looking as the one for more money. Well, was I happy when it arrived, brand new, in the box, with the SAME brand name as the more expensive one. It looks so fabulous in my room, and I receive so many compliments on "my good taste"!! When you find a bargain like this, it's the best!
Reviewed Oct. 23, 2013
The crib was defective. 12 hours after it was put together, two of the legs cracked. It took 5 months to get replacement parts shipped to me. I dealt with customer rep, Alex **, and got a supreme runaround, finally being ignored completely. Detailed letters to the president of the company and head of customer relations were completely ignored. It was not until I finally got in touch with Tracy that replacement parts were finally sent out. It is obvious that this company does not care about pleasing its customers. Would never use them or recommend them to ANYONE!!!!
Reviewed Oct. 14, 2013
I ordered 2 Forked Up Art from Amazon with Unbeatable Sale as the seller and received only ONE. I then filed a complaint and was told that UPS lost it and will take 7-10 business days to trace it. I then requested for a refund and that I am no longer interested in the item. I received an email and a phone call stating that the only way the refund can be given is to REMOVE the complaint that I filed. The email had a detailed instruction on how to remove the complaint. This is so wrong. It is bullying.
Reviewed Oct. 3, 2013
I ordered wine carts from Wal-Mart online and when they came they were damaged and HORRIBLE craftsmanship. They looked like someone used them for years and returned them and they painted over all the dents and scratches and there were scratches to the wood that had no touch up paint. I lugged them to Wal-Mart and was told they use a 3rd party company and they can't help me.
Went home and called the company on the box and that's where the real frustration came. I told him everything I just printed and he told me he needed to speak to his manager and would get back to me. He didn't. I had to call back and the manager basically said because I was unhappy with the damaged goods, the gentleman put it down as buyer’s remorse and they refused to help me.
Reviewed Sept. 17, 2013
The above company lists a realistic-looking, dead, skinned, bloody dog called "Roadkill" as a gag gift. It's in very poor taste and upsetting to any dog owner, except someone like Michael Vick. I believe the item promotes animal cruelty and should be discontinued and taken down from any website as a product for sale or anything else.
Reviewed Sept. 11, 2013
I ordered a 2 lb package of rabbit treats. I paid $12.95 plus 8.25 for shipping. I received an 11.5 oz container of treats. They claim the 2 lbs was the shipping weight. Not even close! They refused to send more product or refund the shipping cost. They were very shady about disclosing information. I will never deal with this site again and I recommend you don't either.
Reviewed Sept. 11, 2013
I ordered a hex shrug bar through Walmart.com and Unbeatablesales.com, waited patiently for my order and finally called them to get a voice recording. Eventually I got redirected to a call center that took a message. Almost a week later they emailed me saying I bought a box of nails and they refuse to send me my shrug bar that I paid for even after I emailed them the copy of my order. They blamed Walmart and told me in not so many words to piss off. Walmart says they’re a third party, but stated that they sent them the order for a shrug bar not a cheap box of nails. They’re bait and switch fraudulent crooks. BEWARE.
Reviewed Sept. 5, 2013
I made an Unbeatablesale.com purchase through Walmart.com. All I have to say is do not purchase anything from Unbeatablesale.com through Walmart.com. The two boxes of folders I ordered totaled $27.80 and my shipping total was $15.90. Can you say RIP OFF! To top it off, my shipment is now a day late and I had to leave a message for customer service to call me back. I will NEVER NEVER NEVER shop with this online retailer! I am also done with Walmart.com.
Reviewed June 5, 2013
We received defective goods and contacted them promptly for a replacement. First, they said we needed to pack the item up (it was a BIG rain barrel - the box is large enough for a refrigerator), drive it to FedEx/UPS and pay to ship it back. "For items weighing less than 40 lbs, that's our policy." We demanded to talk with a supervisor and they finally agreed to have their warehouse schedule a pick up.
Then they stalled for two weeks while their 30-day return period expired and told Amazon (we ordered through them) that we'd failed to respond within the allowed time period. All the while, we were getting "expect to hear back from us soon" emails in response to our requests for status updates. We filed a claim with Amazon and got a refund.
We will NEVER do business again with this company. The Better Business Bureau gives them an A+ rating but had to get involved in 112 consumer cases in the last 3 years. Huh? And that count doesn't include problems like ours that were finally settled by Amazon or another third party seller. Avoid all dealings with UnbeatableSales.com. They aren't just casually sloppy. They are crooks.
Reviewed May 17, 2013
I wanted to alert you to a recent issue I had with an order I had from a purchase through the Best Buy web site from Unbeatablesale.com. I wrote this letter to the upper management at Unbeatablesale.com because my research turned up so many similar customer service issues regarding their credit delays on a return to sender item through BestBuy.com. Evelyn ** was the Customer Service rep assigned to my issue.
"Dear Mr Martin - President,
I am extremely frustrated, disappointed and dissatisfied with the credit delays and the inability to reissue my credit after promises of resolution by Evelyn **. She has not taken care of my credit issue in a timely manner. I have waited patiently for weeks before requesting an immediate credit. Once again, Evelyn is asking me to shoulder the burden of being an infinitely patient customer - instead of providing me with great, responsive customer service like any other A+ company (where credits happen automatically within 3 days of a refused return item- not weeks later).
Instead of taking care of my problem, she has escalated this simple credit issue into a major PR problem for you and your company because she thinks that asking me to wait patiently week after week is an acceptable solution to my last email that clearly told her I'm done waiting patiently for her to locate the returned order and give me a credit.
I want to deal with upper management from now on. This is the last chance to make this right with me before I publish my complaints with my credit card company, Best Buy and other online review complaint vendors like the BBB and other sites. My research turned up some of the worst customer service reviews I've ever seen to back up my experience with your company.
Obviously, upper management needs to understand how different their customer service policy and experience is from other online businesses and how it is currently not serving its customers' needs in a satisfactory manner - hence my spending all this time complaining instead of complimenting your customer service on these same review sites.
Your "About Us" page on your web site dramatically contradicts the reality of the customer service i am currently receiving. companies like the ones I normally purchase from would never have given me these delays or excuses and don't over sell themselves either. They just deliver great customer service. Period.
As we all know, Online Complaints continually hurt online sales for years to come. And bad PR is where I am headed if I don't get an immediate credit and an apology for these unnecessary delays and bad excuses. Bottom line: I have given your company more than sufficient time to track my unaccepted shipment and process my credit.
I am a very seasoned online shopper (spending thousands per month) and I assure you and your upper management, that other online companies including Best Buy and Amazon have never delayed any credit like this or have ever told me to be patient while they try locate a return weeks after the shipper returned it to their warehouse. I hope you understand how bad it makes you guys look that you can't locate a package or issue a credit after weeks - not days.
On the contrary, my favorite online companies would be apologizing profusely for these blunders and would immediately issue a full credit - with other perks to regain my trust. Since I never received or accepted the merchandise - and it never left your shipper - my credit should not be in question!
Your company has collected my money and has the shipping records to know that I have never received the merchandise. That alone should trigger a credit regardless of where the merchandise is in your warehouse or information system. I track all of my own purchases and returns through various shippers everyday. It's simple, easy, accurate and fast. I saw the item was returned weeks ago to your warehouse so why are you not issuing an immediate credit?Please live up to the C.S. promises on your company web site and make sure that these needless kinds of customer service hassles don't happen again. All I am asking for is an immediate credit of $27.72 and an apology for the lack of customer service resolution and unnecessary credit delays. Thank you."
Reviewed May 14, 2013
I only gave one star because it's required to make the review. I placed an order for a dozen barrel cactus stems with two 3.5" cactus and 4 2.5" cactus each stem for our desert-themed graduation event. Seven of twelve stems had damaged cactus (over 50%!). The seam came apart and the cactus fell in two. I took a picture and emailed them with a note in caps that I needed a refund as soon as possible so I can purchase somewhere else before our event. I received two emails this morning, one asking if I can send a picture of the damaged item and one asking if I want an exchange or refund. Refer to initial email sent providing all that info. Way to drag it out.
I called to talk to Alex (who the emails were from) and he would not get on the phone. I was told they are waiting for an RMA and Alex will call back shortly. Apparently, "shortly" does not mean the same day. I have called Sears to warn them that this 3rd party vendor is not professional. The return policies also state that they want me to pay for return of the item and item that never should have been shipped out defective to begin with. They have the market cornered on shady dealings. Save yourself a lot of time and headaches and steer clear of this vendor.
Reviewed March 7, 2013
I work with a high school and we ordered flapper dresses for a school performance. We did get one dress out of five on time, and when I contacted the seller to see when the remaining dresses would be here, he said they didn't know if they would be able to get the dresses to us on time. I spent over two hundred dollars on the site, and they were very difficult to communicate with and could not get in touch with the warehouse to even begin to answer my question. Extremely upset about this purchase and I will not be using them again.
Reviewed Feb. 8, 2013
This merchant is terrible to deal with. A purchase was made online and cancelled within 5 minutes of the order being placed. I contacted this merchant numerous times over the following 2 weeks to cancel the order. If they bothered to respond at all, it was only with a form letter. When the item arrived, I refused delivery. Unbeatablesale.com then had the audacity to charge me shipping and a 25% restocking fee. I had to dispute the charge with my credit card company and file a complaint with the BBB, as well as rip off report. This is a really dishonest company. Save yourself a lot of headaches and avoid them.
Reviewed Jan. 7, 2013
I think they tell this to everyone. I placed an order last week. I received a tracking number and tried to track it on their site. It would not work. I got in contact with them. They said my order has been cancelled and they'll credit me, yet it still shows a charge. She said to get in contact with my credit card to see why the order was cancelled. I did and they don't even know. They said it's the shipper. Bad customer service and waiting for long periods of time. Do not order from this company. Wish I know where to make a higher complaint. Their website needs to be shut down.
Reviewed Sept. 20, 2012
Order at your own risk! If you deny a shipment, you are charged. If you send a shipment back, you are charged, which prompted us to accept delivery from UnbeatableSale.com and then call to let them know that the shipment was damaged. We received a large box that was completely destroyed along with the Visqueen we ordered, leaving it with holes everywhere. Below is their response to us:
"Regarding this order, I had filed a damage claim with the carrier. Unfortunately, on this concealed damage claim, we are sorry but due to the delivery receipt being signed clear of any shortage or damage, this request has been denied and the carrier has elected to not participate. Shipment must be inspected at the time of delivery and any discrepancies must be noted on the delivery receipt. We can offer a 10% discount for the inconvenience. I am very sorry for the trouble you have experienced."
Followed by this email: "You are now entitled to 10% discount off your next order at UnbeatableSale. Coupon Code: **" I will never order from this company; however, the code is yours to use if you dare!
Reviewed Sept. 10, 2012
I ordered a ceiling fan on August 26. I was emailed a FedEx tracking # which when tracked, never left their facility. I have emailed them 5 times now and the item has still not shipped. Shame on Amazon for referring me to this vendor. Unfortunately, I don't think I will ever get my item. They claim they will be able to ship it on September 13.
Reviewed Sept. 4, 2012
I ordered a bouquet basket through Sears and they sent me a different basket. I followed the return procedure to a T and paid to ship it back and asked them to send me the correct basket. However, now they say they can't send me the correct basket (no reason why) and refuse to pay the return shipping though they were at fault for not correctly filling the original order. Disgusted!
Reviewed May 15, 2012
I ordered a briefcase from UnbeatableSale.com. I received the briefcase and everything looked good on the outside for a while. After one or two uses, the inside flap and bottom began to peel and crack like someone had left it in water. I noticed the cracking a few days before the 30-day return policy expired. I contacted Amy at Unbeatable Sales and to make a long story short, sided with the company in blaming me for water damage. However, I only used the item once or twice and it never came in contact with any water, not even rain.
I will never, ever order a single item from this company which I used through Amazon.com, and that A-Z guarantee by Amazon didn't help me. In Amazon's words, they cannot compel the seller to accept return or issue a refund if it is after thirty days. Mind you, it was only a day or two after the thirty day policy that I contacted the company. Whatever happened to bending a little to make the customer happy. After all, a happy customer usually will return.
Reviewed April 19, 2012
I too was taken by Unbeatablesales.com and their deceptive practices. We purchased an entertainment center from them and when placing the order, I confirmed, with not one but two of their sales reps that the price being offered was for the entire unit (comprised of four separate pieces). The price was very low, but we assumed that it was because it was something we'd have to assemble (much like previous purchases from other companies like Sauder). Both reps said that the low price reflected on the site was indeed for the entire unit. We were excited and purchased the item. Even with the relatively higher shipping costs, it was still cheaper than anything else we had viewed. When the huge box arrived, we were ecstatic until we opened it. Inside was a completely assembled TV stand and nothing else. When I called the company to discuss this, their sales rep said that there must have been a mistake and that we should have received the other pieces as well and that she would take care of it.
Several days passed before we received a call from a different rep (Patti), who said that their website and their reps had made a mistake and that the price quoted on the website was only for the TV stand and if we wanted the other three pieces, we would have to order them separately and with additional shipping charges. I was furious to say the least and after much arguing, she said I could return the item (though usually against their policy) and they would refund our money. Sounded good, except the part where she finally added that they wouldn't be reimbursing us for the original shipping costs and that we would have to pay to have it shipped back to them. I was fuming!
After threatening to report them to numerous agencies and to plaster negative reviews through every venue I could possible think of, she finally agreed to sell us the remaining three pieces at a reduced rate and reduced shipping cost. We felt we were stuck either way, so we proceeded with the transaction. When the three items arrived, all three were damaged (two beyond repair and one that could easily be fixed). I made note of the damaged boxes and while the shipping guy was still there, we opened the smallest box to examine the damage and he even noted the damage on the delivery ticket. Unbeatablesales says right on their website that they will replace damaged furniture. I contacted them immediately via email with photos of the damaged pieces. I heard back from a rep (Ashley) promptly the next day. She said she would look into it, but that it could take up to 4-7 weeks to file a claim with the delivery company. What the "H-E-double toothpicks!" We went back and forth for over 9 weeks (20+ emails and phone calls) only to keep being told, "As soon as we know something, we will contact you."
I finally had enough of the ** and called my credit card company to see if their was any action I could take. They said it was a good thing that I called when I did because the time frame for filing a dispute was close to running out (somehow, I think Unbeatablesales is aware of that time frame!) and that I should act quickly, which I did. My credit card company immediately refunded the cost of the second shipment (of course, we are still stuck with the cost of the first shipment because they were two separate transactions). But at least we didn't get strapped with the entire cost and the TV stand is decent, though not what we wanted when you factor in the pieces that should be with it. Unbeatablesales.com (along with all of the other web names they go by) are 100% dishonest scumbags.
Reviewed Jan. 18, 2012
I placed an order on 10/14/11 that was supposed to ship right away. I called on 10/19/11 and was told that it didn't ship yet, so I told Amy to cancel it. She said she would. Product shipped anyway. I refused it, and then didn't receive a credit. Many phone calls and 3 months later, I finally get a credit for $98 and change. I was charged $161.99. Amy says it was for a "refusal fee". Unbelievable. I will never buy from this company again! I see there are similar complaints about this company on the web, too! Apparently, it's standard practice by these people! I'm still working on getting my full credit.
Reviewed Dec. 21, 2011
I ordered from Sears online a Christmas gift on Dec.17th. Wanting to be sure of receiving gift before Christmas, I spoke with a salesperson. He did order on phone for me. He assured me I would receive it at least on Dec.24th or 25th, if not before. I never received an email on my order, so I called on Dec.19th. They gave me number to call unbeatable sales, so I did. She told me she couldn't help what Sears promised. They couldn't promise anything after the 15th. But it took me until today (Dec. 21st) to ever get an email from UPS stating it was in transit. That's 5 days after my order. It's unacceptable! Now to make matters worse, I will not receive my daughter-in-law's gift until Dec.28th!
Reviewed Dec. 19, 2011
I, Juana **, ordered a sofa on Nov. 2, 2011 and canceled it on Nov. 4, 2011. I have not gotten credit back on my Sears card yet. I called both Sears and Unbeatable Sale several times. All they tell me is that they need to check with the delivery department and they would get back with me. I also called Sears and they keep telling me to call Unbeatable Sales. This has been going on for two months. I need some help getting this resolved. Can you help me?
Reviewed Oct. 31, 2011
I ordered the item with plenty of time for shipping and processing. They shipped in several days later and then with an incorrectly filled out UPS shipping label. The item did not arrive in time and they refused an RMA and also refused a refund. The customer service rep was completely unsympathetic and unapologetic. Never again! Buyer beware!
Reviewed Oct. 18, 2011
I cannot remove the blade from PS 77711 Slicer. I must need a tool of some kind, which was not included with my slicer. Please help. The only way to clean the blade is to remove it.
Reviewed Oct. 5, 2011
I ordered a case of coffee which, I was told by a sales rep, would cost $17.95. I asked if he was positive of the price, and he said, "Absolutely, we deal in overstocks, blah...blah...". Bottom line, I got one can of coffee for $27.00 (after shipping), for something which in my local store costs $8.00. These crooks should be in jail!
Reviewed June 17, 2011
Beware, don't buy from them. No cancellation Policy+ 25% Restock fee (Just check their site policy). You are forced to buy it. It's a shady website that tried to scam with bait and switch, horrible customer services who yell at you, and refuse to even cooperate.
I purchased a table from unbeatablesale.com at the advertising price of $150. The order total price at check out was $150 (including shipping price), but after I submitted the order, the charge to my Paypal account became $200. That was not the price I was informed when purchasing the item. I immediately contacted unbeatablesale.com right after the order through the provided email contact for customer service hoping to have the error corrected or the sales order cancel.
The request did not receive any response from unbeatablesale.com. I followed up with phone calls the next day to customer service department. The customer service representative refused to correct the price error, but I was assured that the order was cancelled. However, I later received an email notification of the shipment of the item despite my attempt to cancel it. I immediately tried to contact customer service for two more times to have this error corrected. However, my request was not addressed. All I was told is this request will be forwarded to another department.
Now I am forced to receive the item without the full refund because unbeatablesale.com has been less than honest in its business practice and refused to acknowledge an error on its part. The unreasonable policies on unbeatablesale.com also stated that I will be charged with 25% restocking fee and shipping cost of the item for order cancellation.
Together, these fee would account for almost 50% of the price of the item. I find it is unreasonable that I should be charged with these fees as a result of an error on the part of unbeatablesale.com that it refuses to address properly despite my numerous attempts to inform the company the problem with the order and resolving it in a reasonable manner. In total, I called them 5 times and nothing has changed, even after speaking to management level. Their reasoning was I should have paid attention. It's my fault for not reading through all of their policies pages and the fine print! They refuse to acknowledge the price error (claim that it was never that price on their site, even though I took a screen shot for them + Google cache of their website has it at that price+ Amazon price is $50 lower, but they still say that's an impossible price). Basically they force you to buy their item, even use shady tactics if you try to price match. They are going to claim little details like Amazon's title is different, the picture is from a different angle to not the same product (even though Amazon lists the exact same model number). If you buy from them, prepare to call you bank to deal with the mess.
Reviewed Jan. 24, 2011
I purchased four containers of Quiko Lori Food. Their advertisement online did not indicate the size of the container, so I had to assume that based on their price being slightly less than another companies for the 26 oz. container, that was the size I was purchasing. I received the order today and upon examination, I discovered that they shipped four 12.7 oz. containers. I contacted the company and after talking to a service rep and her supervisor, the best they could offer me was to lower the cost to $72 and still bill me for the shipping. The online price today for the 12.7 oz. containers can be found for $16 and with shipping being free would total $62 (Petco online). Having paid $111.35, I was more than unhappy. This practice of not properly identifying the product, and likewise not keeping with their advertised " Guaranteed Unbeatable" price is misleading and predatory.
Reviewed Nov. 9, 2010
No mounting point was discernible on bottom of Futon. Later, the legs and screws were delivered, however, the screws were incorrect. After months of correspondence (written, e-mail, and phone) the situation still remains the same; incorrect screws, no visible mounting area and no template or instructions. It has been 5 months since purchase and I have not been able to use the Futon. Unbeatablesales refuses to do anything to rectify the matter.
Loss of approximately $600.00 for Futon. Have sent numerous photos of couch in every conceiveable angle to show the problem. Have spent many aggravating hours in e-mail exchanges with Unbeatablesales to no avail.
Reviewed Aug. 5, 2010
I purchased a futon from unbeatablesales.com via the internet and it was delivered on July 22, 2010. The futon was incorrect in color, yellow instead of almond as depicted on the internet, and was sent with no legs. After talking with Beverly of UBS on July 23, 2010, she said this was the correct item per part number and that the legs will be shipped from the warehouse later.
The legs were shipped, but with no attaching hardware (bolts), and I then discovered that the futon had no provisions for leg attachment (mfg. pre-drilled holes). This situation along with the color not being as advertised was to me unacceptable. I communicated this to Shari of UBS via e-mail, sending her the photo as advertised on the net. She advised me to send pictures of the couch to her.
I have the pictures in detail, and requested from Shari an address via telephone and twice through e-mail to send them to, but received no response. On Wednesday, August 4, 2010, I called UBS again and got an address from Lisa. Today August 5, 2010, I received an e-mail from Bev stating that I had refused to send the pictures, and since so much time had passed, the request for refund or exchange probably would not be honored.
Reviewed June 2, 2010
1 "ore International 4 Tier Bookselves - cherry" ordered and charged to credit card on March 31,2010. Was given a tracking # but item failed to arrive as promised. E-mailed on April 19,2010 and was told it was back ordered til May 28th and a tracking # should not have been given. Contacted by phone 6/2/10 and was told that it was still back ordered until the end of June and that I would be contacted when it came in. I told them I would give them one more month and then may cancel the order if they can't produce it. Reading other customer complaints, this sounds like it happens more often than not. Please investigate.
Reviewed May 12, 2010
I was looking for square lattice panels to create a privacy screen in my garden. A google search brought me to the Unbeatable Sale website, where I ordered (3) CEDL009 CedarDelite RCAPG6X8LS-PS 6' square Lattice Western Red Cedar Panel. My credit card was charged $286.75. The panels that were delivered measure 2'10" x 3'6".
On the same day, I called the service department at the number and spoke to a young lady. She said the company that sells these panels is in California and that they were not open yet, but she would contact them and get back to me by the end of the day. Needless to say, I haven't heard anything. I followed up with an email stating that if I didn't hear from them by the end of the day on the following Monday, I was going to make a complaint. I have heard nothing. I have paid $286.75 for merchandise that has not been delivered.
Reviewed April 29, 2010
I ordered from Amazon.com the following: 1 MALB852 Kingston Value RAM 2GB Kit (2x1 GB Modules) 333 MHzDDR CL2.5 DIMM Desktop Memory KVR333X64C25K2/2G for $62.32 with a grand total of $68.53. It was billed to my credit card. I received 1 stick of memory, but had ordered a kit of 2 sticks. I gave the one stick to my son (birthday present) and contacted UnbeatableSale.com regarding the shortage in the shipment. The statement that this item on the website corresponds to the item I received is not true. I have retained a copy of the original website listing. I asked for them to send me a second stick of the same that they had sent me. Evidently, this company uses this practice consistently. I have found several other stories from people that have had very similar circumstances involving their purchases from UnbeatableSale.com. I have all documents and correspondence related to this incident.
Reviewed Feb. 4, 2010
I ordered an espresso maker. The cost was $43.00 + $28.00 for shipping and handling. According to them, it was because the espresso maker weighs 30 pounds. When ordering, I was told that the item was on back order. About 5 days later, I received a package with a coffee maker for American coffee, not an espresso maker. I was charged a total of almost $80.00 for an item that weighs 4 pounds and it sells in other stores for way less. It’s not an unbeatable price like they advertise. I called and told them the problem. I dropped it off at a UPS location as instructed. Few days later, the package came back to me!
Lauren from Unbeatables stated that probably the shipping label came off. I actually attached the shipping label with wide scotch tape. Then, it was the issue of having the package picked up by UPS since I had already dropped it off once. Lauren assured me that my credit would be given immediately after UPS picked up the package. It is already in the system as being returned to them. I see no credit on my account as of yet.
Reviewed Dec. 19, 2009
I ordered the WowWee Robosapien w/ remote control on Dec. 5th, & delivery was Dec. 11 through Dec. 16. I have not received this Christmas present yet, & I've read the reviews on this company & they are terrible. I'm shocked that Amazon would be affiliated with this company. I want my product now.
Reviewed July 1, 2009
I found an ad on Amazon for a Lucianna 5-piece dinette set for $149.99. I purchased it and received the table. I took it out of the two boxes and assembled it, putting the boxes out for recycling. No chairs showed up. When I called to inquire, they would not talk with me. But they did send an email stating that the price was wrong as a result of a mistake by Amazon. Toniann said I could purchase the chairs at a discount or return the table in the original boxes for a refund. This was later repeated by Heather. To me, this appears to be a good example of bait and switch and of deceptive advertising. Amazon stated that they simply publish the information that they receive from the advertising companies. Unbeatable refuses to take responsibility for their mistake, but even includes the description of my order in their emails to me that state, "Lucianna 5-pc. dinette set." A table does not constitute a 5-piece set!
Reviewed March 25, 2009
I placed an order through the Amazon website from the merchant above for a bottle of cologne, Love & Luck 3.4 oz. I initially contacted the merchant to change the "Ship to" address. During that conversation, I discovered the cologne was not the advertised 3.4 oz but according to the representative, it was .25 oz. The customer service representative at Unbeatablesale stated that she apologized for Amazon incorrectly advertising the item. Amazon stated that they advertised what was sent to them by the merchant and that the merchant can change whatever they want.
I got the run around about the product. It is against the law to misrepresent an item for sale to a consumer. Unbeatablesale wants me to take their product at .25 oz for the same price that they advertised the 3.4 oz or to leave it. This is wrong. They should provide and represent the service they advertised on the website. I have screen shots and email confirmation of the order. This practice is not acceptable and Unbeatablesale at this time still has not taken the opportunity to change that item and Amazon pointed this out as well. I want what I purchased from the advertisement online, a 3.4 oz bottle of Love & Luck perfume (100% authentic) or they can shop for the replacement of that same item advertised and send it to me. It is not my responsibility as the consumer to ensure that prices, items or pictures are reflected correctly.
Reviewed March 17, 2009
I was looking around the Internet trying to find some Honor Roll Stickers for my students and found the type I wanted at about a dozen different websites. The price for the pack of 32 stickers averaged between $3.59-$3.99 per pack. Then I came across Unbeatablesale.com and they were offering the exact same item on sale for $15.11 per pack! I called them to confirm the price and spoke to Mary Ann at ext. **. She was rude and abrupt with me when I was asking about this item. She could not explain why they were charging so much!
I then called the company who makes this product (Trend Enterprises) and they were appalled at how much Unbeatablesale.com was charging. They did some research with me on the phone and found that Unbeatablesale.com carries many items by Trend Enterprises, all of which were marked up 3-4 times the price of their competitors. Please investigate Unbeatablesale.com as they are obviously gouging the public. Thank you.
Reviewed Feb. 22, 2009
I ordered a bicycle for my grandson from Unbeatable Sales and after reading NOW the comments, I am dreading what will happen next. The bike was damaged when it arrived but my grandson and his dad did not realize it until they put the bike together and there were problems with the gear train, etc. They had it looked at by a veteran bicyclist, and all he could determine was that it may have been damaged in shipping. What makes me suspicious is that the bike I originally ordered was then unavailable and I ended up ordering a more expensive model. Aaargh. I won't be ordering anything online for a long, long time.
Reviewed Oct. 17, 2008
I ordered a Shark steam mop from them through Amazon.com. When I tried to use it, it was broken and did not work. I got an RA number from them, and returned it via UPS with insurance, in the original packaging, with all packing materials included. They charged me $79.99 for the mop, and $14.09 for shipping. I paid UPS $10.64 to return the mop. Now they have only refunded me $60.00 because they claim not to refund original shipping costs, charge a 25% restocking fee for items returned after 30 days, and do not refund other shipping fees. I think the restocking fee is unreasonable b/c the mop was broken, and I should be refunded the return shipping costs because it was not my fault I had to return it.
UnbeatableSale.com Company Information
- Company Name:
- UnbeatableSale.com
- Company Type:
- Private
- Year Founded:
- 2004
- Address:
- 195 Lehigh Ave, Suite 5
- City:
- Lakewood
- State/Province:
- NJ
- Postal Code:
- 08701
- Country:
- United States
- Fax:
- (732) 363-5666
- Website:
- www.unbeatablesale.com