
UnbeatableSale.com Reviews
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About UnbeatableSale.com
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UnbeatableSale.com was founded in 2004. With over 50 years of combined customer service experience, our management team is devoted to customer satisfaction as our top priority. We provide a wide variety of merchandise that is hand picked by consumers.
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Reviewed Sept. 28, 2021
Purchased from them and got the product eventually. Then I needed to return part of the order and they were like ghosts. Tried to contact them over 6 times and never got ANY response. Their "24/7" chat representative also did not respond. Phone calls, emails, third-party contacts... NOTHING. DON'T buy from this outfit unless you are SURE that you will not need to return it!
Reviewed Sept. 2, 2021
I bought the battery back up (sump pump on 7/22/2021) for peace of mind as we live close to the water front. Bought the item a few weeks in advance (tried to get around COVID shipping delays). Item came - waited 2 weeks to give the birthday-present. We charged the unit, per instructions, all looked well. We put the unit in the basement and attached the sump pump. One week later (8/27/2021), we had a power outage and the unit did not work--so called the troubleshooting number listed on the set up instructions. They had us reset the unit by holding the power button down for 15 sec -- didn't work -- the manufacturer told us the unit was defected. OK, that is not Unbeatablesale.com's fault. What followed is why I am taking time to write the review.
I called the customer service number, gave them my information and described the issue -- looking for a replacement. "Someone will get back to you by email, after review." No one got back to me. So I called several days later, to be told the issue was processed and we don't offer any refund or replacement, per company-policy. If it were 6 months or a year after purchase OK, no issue. If I were not upset over the $200+ lost for a purchase 1 month ago, I would find it almost funny -- as you read the "customer service" claim on the home page:
"When you're saving so much money on merchandise, you really can't expect much in the way of customer service, right? Unfortunately, many retailers have taken that posture. Our position is the complete opposite. At UnbeatableSale.com, we realize that we could have all the merchandise in the world for sale, but without satisfied customers it wouldn't matter. We want you to be completely satisfied with your experience, from the moment you select a product to the time it's delivered to your home." Perhaps it is just me, but I can't see anyone being satisfied with the experience I just described. Fortunately, after some phone calls, the manufacturer is working with me to replace the unit. It is one thing to put "fancy words" on a website it is another to carry them out.
Updated review: Aug. 24, 2021
Ok, update, finally had a discussion with this company customer service team who offered me a 30% refund to purchase a converter to enable me to use the item in the UK. They have confirmed the refund just waiting for OnBuy.com where I bought it from to transfer the money back to the bank account, so well done Unbeatablesales.com for resolving this issue.
Original Review: Aug. 24, 2021
I live in the UK and purchased a pole chainsaw combination via **, the electric supply in the UK is 220v - 240v. The item came from Unbeatablesale.com via Canada through a shipping agency Land Mark Global. I immediately notified OnBuy for a returns and refund who passed this on to Unbeatable who want me to pay to return the item at my cost which will be a third of the cost of the item, any company selling/shipping electrical equipment from America/Canada to Europe should surely know the voltage of each country they ship to and if the item is not dual voltage either inform the buyer or at least show this on the advert. So Far they keep coming back with the same response, "buy a cable from them" like that will help matters NOT. It is still 120v vers 220-240v. Don't buy from this company unless you are absolutely sure of what you are getting. Will be ok because they don't want it back. G **
Reviewed July 29, 2021
BUYERS BEWARE- Look at their FB page. This company has scammed so many people and are still out there able to scam more people. They are making returns nearly impossible. My item arrived with no packing material, no packing slip (Which I sent picture proof to them). They said all returns must have original packing slip (which they didn't include), it must be packaged (which it wasn't in any packing box/bag/bubble wrap) and it must be insured. Well- besides I can't return it without a packing slip (so I'm out of luck there- and they never offered to send me one) _it would cost me more to return it than the purchase price. This among other scams has happened to too many people for something not to be done. Please look into this company. I'm out $40 (and to me - that's a lot of money).
Reviewed July 26, 2021
These people take your money and disappear. It's been 4 months since I ordered six items from UnbeatableSale.com but I still don't have them, except for one which arrived smashed and broken in the box. I sent them a photo of the broken item and asked for a refund, but I've received nothing. The only reply I get to my many emails is a "form letter" saying they have forwarded my concern to the appropriate department. But nothing happens. Still no refund and no products. I have called many times as well, but I'm always put on hold for 30 to 40 minutes until the automated voice tells me to call back again, then disconnects me. I just want my money back (the six items were supposed to be gifts given in April & May, so that ship sailed). This is a horrible company and their "business practices" need to be scrutinized by the government...or police.
Reviewed April 21, 2021
I called Unbeatablesale.com to verify an item on their website because it looked too good to be true but I wanted it. I spoke with Martin and we verified the part # and the SKU#. He called the warehouse and verified all the parts that were included with the product and it was just what I wanted. He advised it was not a scam and everything looked good. I attached my phone records with the time stamp and the order sheet. You can clearly see I was talking to them before ordering. I placed the order and waited for the shipment. When it arrived, it was a completely different item and not what I ordered. I called customer service, they apologized and offered a refund. I advised that I wanted the product that I ordered and "verified" before ordering and they said there is nothing they can do.
Reviewed April 6, 2021
I ordered a kids theater sofa through Walmart from them fulfilled (or not fulfilled I should say) from Unbeatablesale. The shipping stated it would arrive about 13 days later, on that day it didn't arrive and the tracking number was false. An email I received from the company stated it was shipping FedEx but the link which went to the FedEx website said no record found. On the Walmart website it showed a link for the tracking which sent to some anonymous website that tracks overtime for companies. The status changed to delayed, check back later for status.
I complained to Walmart and they contacted company on our behalf (or they tried I should say), they and we received nothing confirming that the company was acknowledging the request. Then waited another 4 days and called Walmart again. They called the company and were unable to get ahold of anyone, twice. From one of their vendors, which is very surprising to me. I really don't understand how they are an A+ rating with all of the negative reviews I see out there, here and elsewhere on the web. Guess should have researched them prior.. Since we were unable to contact anyone (Walmart or myself) and unable to get any real information on tracking or status Walmart decided to refund the amount of the purchase minus the shipping cost. So now I must wait to see if we will get reimbursed for shipping.
Reviewed Feb. 15, 2021
I ordered a tool from Unbeatable Sales through Walmart.com. I received my order in just 5 days after placing it online! I had given an incorrect item identification number when I ordered, and the item was not what I needed. When I called the number on the invoice, I had only a 5 minute wait on a Monday morning! The first operator was polite, agreed that I could return the item, but said they do not pay the original shipping. I called back (in my same positive mood) after I read several negative comments on the ConsumerAffairs site! The second operator sent me a prepaid return shipping label via email, and said that the cost would be returned to my card when the item is received by their company. I think the company may be trying to improve their customer service! I would try them again! P D **
Reviewed Jan. 29, 2021
They create a shipping label when you order so you think great. But they have no plan on shipping just collecting the money after trying to get it shipped for 10 days. I try to cancel then they say you can’t cancel because it shipped. Walmart needs to drop this co.
Reviewed Jan. 27, 2021
This is a terrible company. Wish I had done my research before ordering. My experience has been well documented by others. Site claims delivery in 3 days. I called to cx within 10 mins but was told it would be sent to the “cancellation department”. I followed up with phone calls and daily emails. The response was always the same... waiting for cancellation department. Then they shipped it anyway and sent email stating couldn’t be canceled. Worst CUSTOMER SERVICE Ever! Now the 3-day delivery has turned into almost two weeks, IF ever. Buyer beware, this is NOT the company that you want to deal with. Just read the reports 90%, or more, of them are bad. I hope I can save at least one person the bad experience that I have had.
Reviewed Jan. 20, 2021
I did a Google search for saucers and found Unbeatablesale through Lowes.com. They were advertised as a 3-pack of flying saucers. I ordered it, and when I received the package there was only one saucer. I returned it to lowes.com and reordered another three pack the saucers, thinking it was human error. I again received only one saucer. I called and spoke with a representative at unbeatablesale and he blamed Lowe's for improperly advertising. The representative made no attempt to make right my purchase. He was rude and abrupt. No apology for my inconvenience. Only blaming Lowe's. Do not waste your time and money on this overpriced company that calls themself unbeatablesale.
Reviewed Jan. 9, 2021
Bought this bike as a Christmas gift and put together under my house to keep it hidden. Everything seemed in order and went together fine. When my daughter tried to ride it on Christmas the gear was extremely stiff and unshiftable. The 24th apparently was the last date the bike was returnable. After watching videos and engaging a couple knowledgeable helpers no one was able to get the bike working so a week ago I emailed the company asking what to do but they did not respond.
Reviewed Dec. 28, 2020
I ordered a toy from Wal-mart... yes I know a third party. However, they sent me something entirely different than what I ordered. I asked them to resend it. Nothing! I asked for a refund! Nothing! DO NOT DEAL WITH THIS COMPANY! Save your money and order from Indigo/Chapters. They will at least refund you!
Reviewed Nov. 14, 2020
Purchased a bulb for my flashlight from UnbeatableSale via Walmart third party sales. They sent a faulty bulb and wouldn't return it - offered me a 10% discount to purchase again. Couldn't get Walmart to help either. Will NEVER purchase 3rd party via walmart again. This company is despicable and anyone working there must be a scoundrel! Be Warned! You will be disappointed AND lose your $.
Reviewed Oct. 21, 2020
Ordered a audio component tower from them. It arrived damaged. I asked for replacement pieces. They kept putting me off. Two weeks later still no resolution. Asked for 25% back of the cost because I'm going to have to repair it myself. They refused and offered me 15%. That barely covered the cost of shipping. Shady company who doesn't care about their customers.
Reviewed Oct. 1, 2020
I placed an order and they canceled it 2 days later. I ordered thru Walmart.com. Neither company will honor the sale and price. Another seller is price gouging at double the price. Beware of this sham seller.
Reviewed Sept. 22, 2020
Delayed shipment of over 14 days through Amazon then got different tracking number than was originally given when ordered. Told them to cancel order as it showed NOT SHIPPED but was given different tracking number and was told product has already shipped when requested update and to cancel my order. Was asked if I wanted a RMA for this order to return product and go to find out they want me to insure package which now comes out of my pocket again. I decided to keep product and eat the cost from purchasing to begin with and will never do business with these clowns ever again. Scam artists.
Reviewed Aug. 28, 2020
Purchased two Ford jacks from these clowns. Both jacks arrived missing their handles. Sent email and got the run around on it, their final solution was that it was on me to pay to ship these heavy hunks of junk back because of some lame excuse they made up. Do not do business with these scammers. Worst mail order experience ever. Con job.
Reviewed Aug. 5, 2020
I ordered through facebook a cabinet for 25.00. I received a 2.00 peice of wood. When I e-mailed them to get return policy, I never received an answer. I sent it back to receive refund anyway. When I finally got in touch with them they refused to reimburse the 11.75 shipping costs. They were argumentative and unprofessional. I will NEVER do business with them and I suggest you don't either.
Reviewed July 28, 2020
I was bought 10 boxes mask in January from UnbeatableSale but the shipping end up handled by a company called International Checkout Inc. Then I was wait for 1 month and didn't get any update on the shipping. I mailed to Unbeatable. Claimed due to high demand and out of stock. Do not know when this item will come off of backorder, furthermore NO guarantee when or if this item will come back into stock in the foreseeable future. I am shocked and asked for refund. However it was no reply for half an year already!
Reviewed July 25, 2020
Ordered something three weeks ago. Emailed them about it and was got a generic response that it would ship in 3-8 business days. Still has not shipped. Asked to cancel the order. Responded that they can't cancel it if it is in the process of being shipped. Needed the product relatively quick and they are horrible! Never do business with them if you need your purchase in a timely manner. Prices are good, but wait times and communication are horrible.
Reviewed July 4, 2020
They claim to have items in-stock and don't. Take your money (through Newegg, etc) and generate a shipping tracking number making it impossible to then cancel easily. And then delay shipping your order until they get it in stock. It's borderline criminal. Look at all the other reviews and you'll see this is regular practice. I only hope to get my money back from the original purchase as I've had to go buy the product from a more reliable site for a slightly higher price, which will be well worth it after this experience.
Reviewed June 19, 2020
The company cancelled my order due to arrive the item being out of stock, on June 4th and hasn’t refunded me my money. I’ve just gotten off the phone with my bank filing a missing funds Dispute. Received an email June 2nd stating my item was shipped. That was the day the payment amount changed from a pending status to a withdrawal status. Received another email June 8th stating my item will arrive that day. The email had no real tracking information so I contacted Google Shopping, which is where I ordered the bike from, to ask for shipping information, thus I’ll be able to track the order for a time window of arrival. Google states they’ll contact me when they hear from the company.
Then I contacted the company, Unbeatablesale.com. A representative told me my order was cancelled June 4th, refunds take 3-5 business days. That time frame passed so I called them back, this time they told me I was never charged. I checked my bank account again, while on the call, indeed I was charged. The rep stated she’ll look over the account a little more. She came back and said usually when an item is cancelled the funds are released, unfortunately this time it wasn’t, so she has just had her supervisor manually release my funds. That was June 12th. Told me the latest I’ll receive the reverse is June 19th.
Today is the day, still no item, and no refund. Before reaching out to them, I called my bank just to quadruple check the withdrawal, they confirmed the purchase. I called Unbeatablesale.com, now this Rep states I never paid at all. Now I’m vex. I’ve emailed them my bank statement. I also have emails from them stating my order was cancelled and they’ll send me a refund along with 10% credit. After they cancelled my order I purchased another bike from Amazon. That order was cancelled due to out of stock, as well, on June 17th, my funds we released to my account today June 19th. Still nothing from unbeatablesale.com. They cancelled without notice on June 4th. Even a lie saying I never did pay. My bank can see clearly I paid, I can see clearly I paid, and at some point unbeatablesale can see clearly I paid.
Reviewed June 3, 2020
Zero stars- this company is nothing but criminals. They lied to make the sale. Told me a item was in stock when it wasn’t. Days later I complained on email. They sent me a generated label that was just a label no product shipped. We called lies. Said warehouse never got the order, than so generated the label. We then asked to cancel the item they did not have. She claimed the charge would fall off. Instead 2 days after they “cancelled” they charged my card. For a item they don’t have. It’s ama OMG these con artists are in business. My suggestion if everyone does a dispute through their bank they will lose their merchant card for so many cases. So I encourage shutting this place down. Also they had the nerve to try to stop the dispute using a non-cancellation policy when they never shipped the item.
Reviewed May 26, 2020
I purchased a $300 mirror from this company via Walmart.com. I immediately got an email confirmation, but the item was the wrong one. I immediately emailed the company telling them they confirmed the wrong item, and told them to cancel so I could get the correct item. Needing the item I decided to order the correct one - figuring they would cancel the first one. When they didnt respond to my email, I tried calling, waiting on hold for 45 minutes at a time but they never pick up. They took almost 2 weeks to respond to my email, saying they couldnt cancel because the item already shipped.
If they would check their email (the website says they respond within 24 hours - not true). They shipped 3 days after my order - both items neither of which has been received. LOOK AT ALL OF THEIR REVIEWS - THIS COMPANY IS HORRIBLE, poor customer service is an understatement. Walmart should be ashamed they do business with this company. STAY AWAY, because if there is any problem with your order, you will be out of luck!!!
Reviewed May 25, 2020
This was my first experience with purchasing from this company. The purchase was hard candy apple barrels. It sound small but wasn't because it was a gift to a family member that looked forward to them as a gift. They did cost and I work very hard for my money. Well about a week later I decided to contact the company because I never received a receipt for my order through email so I contacted the company and then was told the purchase was discontinued. I ask the sales representative why wasn't I told that once they took my money. She said they don't know what is at the warehouse.
I was thinking why was the product on display. Well she then said they would refund my money and I will have a refund in about four to five business days. Later on I received an that they will be shipping out some lawn equipment that I never ordered. I contacted them once again and mentioned my refund and they said I have to call Walmart. The representatives was rude. They gave me so much run around. I am so disappointed because I work to hard for my money. Please never purchase from this company because they will not refund you your money. They will send what they want.
Reviewed May 23, 2020
I gave one star because zero was not an option. Ordered the nightstand in January. It came with a crack all the way up on of the side legs. I immediately contacted the company who said they would file a claim with their delivery company. I told them the box was perfect, the item must have been damaged before placing in the box. They said they had to do it anyway. I sent several emails only to get the "working on it" response. Now, 3 months later, I get an email that said the carrier denied the claim. Called the company today and am still getting the runaround. This company is horrible to deal with!
Reviewed May 7, 2020
Never buy anything from them again. I purchased some products and needed to return them, they will not take anything back. Good luck if you need to return anything. Poor customer service too! I will continue to buy at Nordstrom and other places instead of this company. I tried them for the first time and huge disappointment.
Reviewed April 17, 2020
I ordered a hair dryer from Walmart.com. I requested to cancel my order TWO minutes after I placed the order. They acknowledged my request a few hours later. Needless to say they sent the dryer 3 days later. Now I'm stuck with shipping and possibly a restocking fee. It's not worth sending back. This seems to be a common practice with them.
Reviewed March 18, 2020
I was out of town and put this product in my eBay watch list. They advertised for $257 on a Friday, told my wife to buy it Sunday night. When I get home I pulled up the purchase and see I had paid $277, they had 7 available but put only that one up to $277 after advertiseing it for $257. I emailed them as to why I was the only one they jacked the price up $20, their response, (our records show you paid $277). Without giving me a logic reason I assumed the price increase had something to do with the corona virus.
Reviewed Jan. 21, 2020
They misrepresent their products. PLEASE take my advise and DO NOT buy from here. They promise to help and then retract all the promises. They have absolutely NO integrity. Once they have your money they will not look after you. PLEASE TAKE MY ADVISE AND DO NOT BUY FROM HERE!!!
Reviewed Jan. 17, 2020
Unbeatable Sale will say anything to make the sale. They lied to me about what I would be receiving. The description clearly stated a booster fan with adapter. I contacted customer service to verify that I would receive a fan and an adapter, not just the adapter. Customer service said yes, I will receive a fan with adapter. Guess what? I received just the adapter and I had to pay return shipping costs and they are refusing to refund me my original shipping costs.
Reviewed Dec. 28, 2019
IF I COULD GIVE 0 STARS I WOULD! I placed an order for an enclosed ceiling fan as a Christmas gift. When I finally received the package which was not delivered in the time frame listed. It was not the fan I ordered but some sort of sheep metal light pan. When contacting Tyne my several times to be told they are looking into it and will let me know when the correct item is shipped. I never heard anything so again contacted them to be told that “THE ITEM WAS LISTED INCORRECT AND THEY DO NOT EVEN HAVE THE ITEM I ORDERED!" So I would get a refund. Still do not have a refund and it's been weeks. They update the ad where I placed the order and it now says they have four fans in stock??? Don’t waste your time calling because you get a voice mail and no one calls back. This place is a complete rip off.
Reviewed Dec. 28, 2019
Ordered a Riedel wine decanter for a Christmas gift for my son’s family. The price posted on their website of $189.00 was charged to my credit card. My son called to tell me he received printer toner from Unbeatable and wondered why I had sent this gift. I called the customer service at Unbeatable and was told that there was an alleged mix-up. The shopping department and. That the decanter would be sent out in 3 to 5 business days. Instead I received an email purportedly apologizing for my dissatisfaction with my purchase and attaching a return label. I again called and was told, this time that the decanter was unavailable, but no credit would be given until the printer toner was received.
I believe that Unbeatable realized that it had sold me the requested decanter for a price that was too low, as other sites had the item for $100 more, and decided to intentionally ship a totally different product knowing that it would be returned. I believe that I was scammed and Unbeatable’s refusal to immediately either ship me the product I ordered and paid for or immediately credit my account and holding my money pending return of at most a $30 printer toner is duplicitous, fraudulent and a consumer scam.
Reviewed Dec. 23, 2019
I ordered furniture from the Walmart site and was shipped by Unbeatable Sale. They refuse to send me a shipping label to return. I paid 51.64 for shipping and the Corp office tried to tell me they paid for the shipping. If that's the case, why did the amount come out of my account? If you order online and you see this company name, you will have difficulty returning and what you receive will probably not be what you ordered.
Reviewed Dec. 13, 2019
I ordered the item with the model number of the tractor. It does not fit that model I ordered thru the Sears website. Contacted both companies and they want me to pay shipping on a 50 lb box. Unbelievable. Sales lied to me and said the sent the return label but did not. I am currently out $370 on an item that will never fit this model Craftsman lawn tractor.
Reviewed Dec. 11, 2019
I ordered a size 4.5 girls boots through Walmart marketplace. The boots came in and are a toddler size. The company will not exchange for the right size, they will not refund the $15 for shipping, and now want me to pay another $15 to return them.
Reviewed Nov. 30, 2019
I bought my son a Bluetooth water tower speaker for Xmas for $67 and what do I get in the mail today? A fake charm for a necklace maybe worth $10! But crazy my receipt says that it's a speaker! Can you play music off a charm????
Reviewed Nov. 20, 2019
Placed an order for a box of 50 items, according to the product description at Sears online marketplace, which is offered and fulfilled by this business and received only 1 item. I contacted them to either ship the missing 49 items or a pre-paid shipping label to return the 1 item. They refused both. Stay away from them!
Reviewed Nov. 8, 2019
Company refused a shipping refund for a package I received damage. Not only did they take weeks to give me a partial refund, but they would never return a call or email back. I would buy somewhere else if possible. In their Email to me they said that I refused parts and therefore no shipping refunds allowed. I never refused replacement parts as I was never offered parts, nor should I have to fix my own product. Spending $300 and having to fix it yourself isn’t right. Shame on a company for treating their customers like this. Probably one of the worse customer service companies I have ever dealt with.
UnbeatableSale.com Company Information
- Company Name:
- UnbeatableSale.com
- Company Type:
- Private
- Year Founded:
- 2004
- Address:
- 195 Lehigh Ave, Suite 5
- City:
- Lakewood
- State/Province:
- NJ
- Postal Code:
- 08701
- Country:
- United States
- Fax:
- (732) 363-5666
- Website:
- www.unbeatablesale.com