UnbeatableSale.com was founded in 2004. With over 50 years of combined customer service experience, our management team is devoted to customer satisfaction as our top priority. We provide a wide variety of merchandise that is hand picked by consumers.
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I placed an order for St. Patrick's Day Socks for my son's hockey team. I ordered 16 PAIRS of socks. Only 8 Pair were received in the package. I contacted them, they apologized and re-sent me a package. This package only contained 4 pairs (From Party City by the way), so I was still short 4 pairs. When I contacted them again, they have been trying to tell me I ordered only 16 socks, not 16 pairs. WHO sells socks as individuals??? And that is not what my receipt states. They now want me to send back what I received at MY cost. WHAT A RIP OFF! I will never use this company again.
I ordered off of Sears Marketplace two nightstands and just received the package and there is two things of PERFUME!!! I am lucky that Sears backs their marketplace and are hopefully going to get me my money refunded but I told them to make sure they get rid of that sketchy company on their Marketplace!!! I wouldn't be as upset if I didn't read all these reviews and see how everyone else is being screwed around from this place as well!!!
Ordered 4 test lights in Dec 18. They sent me a pack of light bulbs worth one dollar. My order was billed 121.40. It is almost 3 months trying to get a refund. I feel the co is just a scam co to steal your money. They use PayPal and Pricefalls to market their site which neither one will get involved. Just stay away.
I was very nervous to purchase anything from this company based on reviews but did so anyways. I have a problem happen with my UPS tracking number of my product. I ended up with two tracking numbers and was confused because I only ordered one product. Turns out one of these tracking numbers was for someone else who purchased same product from the city I live in. I called UnbeatableSale and they went above and beyond to help solve my problem. The sales associate connected me with corporate and I spoke with a woman named Donna. She was more than eager to help me with my problem and get it sorted out by the next day.
Two days later she emailed me back with my correct tracking number and thanked me for bringing the problem to their attention. When I did get my product, it was exactly as pictured and absolutely lovely. I have no complaints about this company and am surprised by all the negative reviews. I hope others have just as good experiences in the future!
My complaint is with Walmart.com as well as unbeatablesale.com, as I thought I was ordering from a known retailer and was handed off during the process to a third party vendor with horrible customer service and misleading sales information. I ordered a wall clock and the colors shown were not the colors that came. Box arrived with no packing slip, no receipt nor way to return or contact company. I reached out to Walmart and they placed me in contact. I was first told I did not meet the 30 day return window. I did by over a week. I was then told, I had to submit photos showing the color. I did, see below. I was then offered 15% off to keep the product I did not want and was told shipping was up to me... Deceptive and unprofessional customer service standards by Walmart and Unbeatablesale.
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We ordered four rounded-top trellis', 72" tall only to be provided with four fan trellis' at 48" tall. No response to our communication. Purchased through Walmart Marketplace Sellers who provided no help at all.
I purchased call blocker through Walmart online and UnbeatableSale was the third party. I was unable to get the call blocker to work with my landline phone so contacted Walmart about returning it. They contacted UnbeatableSale and were told it could not be returned as they do not allow returns on electronics. I was stuck with an item that I could not use and could not get my money refunded through UnbeatableSale. If a product does not work it should be able to be returned with a complete refund.
This was the rudest company I have ever dealt with. They told me the item had shipped and that I could not cancel it right after the order was put in. Within minutes. So I called FedEx and they said they had not even received a notice for pick up. Unbeatable Sale lies to customers. Then they charged me a 35% restocking fee to return the item. A total scam!!! Joseph, the agent, was so rude and unhelpful. He also mocked me as a customer. I would never recommend buying from them.
I purchased a Char-Broil Grill Cover from Walmart.com. This company was selling it for $8.42. I thought it was a great deal so I ordered it. Came within 3 days which was really quick for regular shipping. I got home and received my package, Well, instead of the grill cover I paid for I got a lousy $2 3 switch Eaton wall plate. So, I called the company and explained to them the mess up. They asked me to take a picture and email it to them, as I did. They emailed me back today and said "Sorry you received the wrong item, but we cannot send you the item you were expecting" and "We will give you a full refund". Well, I sure as hell hope so!!! But no other explanation given... What kind of crap is that? How do you sell an item on a website like Walmart, send me the completely wrong thing and then tell me I'm not getting what you wanted!!! I WILL NEVER DO BUSINESS WITH THESE MORONS AGAIN!! CS SUCKS!!
Wished I could give NO STARS! Should be named, UNBELIEVABLE sales. As in, it is UNBELIEVABLE that a company can be in business and totally screw over the consumers the way they do!!! Ordered an item that was to be a Christmas gift on the 14th, FINALLY got a shipping notice on the 19 stating the item will be delivered on the 26! WHAT GOOD IS THAT? Called CS and was HUNG UP ON while politely asking why the delay when I paid $12 for EXPEDITED SHIPPING??? Response, "Well, we technically did not receive the order for 2 days since we are closed on weekends and we ship all items within 7-10 DAYS!" NOWHERE on the order did it say anything about such delays. I asked about the return since they messed up the shipping, and they want ME to pay them 25% restocking fee!! WHAT GALL!! This was the 1st and LAST time I order from them. Filing dispute with PayPal and American Express on these people.
Do not... I repeat order from this company. I ordered two E-cigarettes from this company on December 3. It is now December 18th and I have not received my order. The day I ordered from them I did not even receive a confirmation email from them, however they charged my paypal account immediately! I have been tracking it through UPS and all it says is it’s ready to be shipped from China for the last 10 days! Therefore it’s still in China! Finally I filed a dispute through Paypal! Be smart. Don’t order from this company. P.S I attempted to call UnbeatableSale.com and after being on hold for an hour I finally gave up!
Unbeatable Sale would not accept my return untouched. I never saw a no return statement on their Amazon website. The rocking chairs for my twin special needs boys were deemed unsafe after we gave it some more consideration. I always thought you would have at least 30 days to return like most stores.
I ordered my son a pair of muck boots off of Amazon, and it was through this company. I've seen a lot of crooks in companies before, but these people take the cake. "Do not order from them!!! I'm questioning even ordering from Amazon anymore. I ordered the boots on Dec. 2nd. They billed me. Then, on the 3rd, they billed me and sent another pair! $117.73. I contacted Amazon and the company. Unbeatable Sale kept making excuses as to why they couldn't help me. Their system was down etc. Finally, Amazon opened a claim, then, by the next day said they closed the claim and I needed to deal with the company myself. Unbeatable Sale asked me to keep the second $117.73 pair of boots to "avoid the hassle". For them that is.
I asked them to send me a shipping label, because I was not going to pay to ship something back that I didn't order. Customer service did send one, and said over and over, and argued with me on the phone that even though the label said "postage due", it was indeed a prepaid label. Any fool knows that isn't true. Said I needed to go to UPS and have them scan it. Took it there, and yeah, I was gonna get charged $44. To ship them back.
Fast forward to a week's worth of phone calls and messages to and from Unbeatable Sale and Amazon, Unbeatable Sale received the boots back, then, proceeds to tell me it may be a week before I get my money back. I said, "Nah, I'm getting it today." They had my money for a week, tried to talk me into keeping a second pair of boots they overcharged me for and sent to me, and still keeping my money. Amazon is no better, they were zero help, and to let a company like this keep selling through them is crazy. Read Unbeatable Sale's reviews on their Facebook page and on here. Save yourself a lot of money, time, and headaches. Most unprofessional companies I've ever seen.
I ordered a NFL jersey (#7 - Joe Theismann) that was advertised as an "Elite" jersey with handstitched letters/numbers. What came was a very poor-quality jersey that had a mesh front such that I would never be able to wear it. I reached out to customer service to request a return & refund and was told, "We are very sorry. We will not accept returns on Sports related autographed Memorabilia and Collectibles or on any custom made items such as any customized car mats or children's furniture," to which I made clear in response that this was not a customized or signed item. They refused to reply to any further emails, even when I offered to pay shipping costs of the jersey back to them. This company is defrauding customers and needs to be shut down, in my opinion.
I tried to return/exchange defective product. Customer service said they couldn't help me because I didn't have the original packaging. They wouldn't even send me another unit so I could return the defective unit in the packaging that comes with the new unit. So I spent $177.11 for nothing, and they refuse to help me. In my mind this company is crooked.
I thought I ordered the 3 piece set of wicker bar and bar stools. I only received one bar stool. I wrote the company as the website said to return the stool and they replied they don't take back furniture. It clearly states in the description they accept returns within 30 days, I didn't even open the box. False advertising! I will never do business again with them and I am looking into filing a complaint.
I bought a Citizen watch from this website. Their price was the best and I got my package just in 3 days. The model had been discontinued and just Macy's was offering it as a limited edition with a much higher price.
I received a headboard for a bed. I ordered it online through Sears. Once I received it I realized it was not what I expected. I call Unbeatable Sales to request a return. I was told I couldn’t return it because I had opened it. How do I know if I want it or not if I can’t open it? This company is in business only to shaft people. Don’t do business with these people. I can’t give this company a one star rating. The only reason I gave them one star is I had to rate them for the review.
I ordered a $70 Utopia Alley shower caddy through Overstock.com. Definitely more than I wanted to spend but thought the quality and rustproof guarantee was worth it. I wasn't aware that UnbeatableSale.com was the actual vendor. I would have looked up the consumer reviews and reconsidered. This is the lowest review of a business I have ever done business with. Lesson learned. The item arrived within 7 days. The box was in perfect condition but I opened it up and inspected it anyway, counting the pieces etc. It was all there. Life happened and a month went by before I was able to get the caddy up in the shower (Labor Day weekend, school starting and we sprung a leak). The assembly was a breeze until I got to the last tier. The screw wasn't catching. I played around with it and realized it was a defective screw with short threads.
When I emailed customer service they responded within 24 hours telling me they couldn't offer any help since my purchase date was beyond 30 days. I ordered 8/25, it shipped 8/27, I received it 9/5. I contacted them 10/7. They didn't offer any help or support at all and told me to contact the manufacturer. When I explained I received the item 32 days ago and for such an expensive item I was hoping for some flexibility they just simply didn't respond. I guess they don't care about customer satisfaction or support the items they sell. LUCKILY the manufacturer was amazing! Utopia Alley responded within a few hours saying they would promptly send replacement parts. Shame on you UnbeatableSale.
They sent it to the wrong address. About 1000 miles away. Waiting to hear from them. After reading the company reviews I do not expect any satisfaction. How can Walmart do business with a company with this reputation? I guess they will say it is my fault for not heeding the terrible reviews.
I ordered the chair rail from Shop.com for the top of wainscoting I was installing. I didn’t realize the item was actually sold through UnbeatableSale, but OK. The item I received was clearly not the item I ordered. I sent an email to customer service with a photo of the item and then called customer service who said I would get an email response. I received an email stating I could keep the item for 50% off or send it back to them AT MY EXPENSE. The cost of shipping would equal or exceed the refund. If you’re reading this, you probably have had a similar problem with this company. I believe from reading other reviews that this is the MO for this company to get out of making good on damaged or incorrect orders. Lesson learned.
They shipped the wrong part and wanted me to pay for returning it. After 13 e-mails to them (most seemed as they were form letters) Walmart stepped in and corrected the situation. Know who you're buying from!
Ordered a beautiful living room suite thru Walmart from Unbeatable Sales. BIG, BIG mistake. Upon contact from YRC (their freight carrier), was told that they would like to set up delivery to my home. NO ONE MENTIONED either online or when sale was made that I would be responsible for getting living room suite (450 lbs) into my home. Had sons and family members here to assist with getting furniture in my home. Delivery was scheduled between 2-5 pm. At 6:18, I call YRC freight to check on shipment. "OH, we're Sorry, Ms. ** but shipment is still in Florida." Long, long story short.
Finally received living room suite, but INCORRECT accent chair was shipped, so I decline that part of shipment. Also the feet that I had to attach to sofa and loveseat were incorrect, making my living room look slanted. Long, long story short, continued. Finally this week YRC called to set up deliver appt. for 9/21/18 between 2-5. At 6:30 I called again as I had son here to help. "Oops, can't deliver today, should be next week." Needless to say, I was livid and vented again. SAVE YOURSELF time and hassle and don't order from them.
We ordered 3 individual porch swings from Unbeatable through KMart. Good luck trying to return anything. No one will take responsibility to help you. KMart says deal with Unbeatable. Unbeatable's site says deal with Sears. When I finally reached someone, I was told they do not issue return labels and it was on me. The return shipping of these swings would be almost twice as much as I paid for them. They could issue me a 15% discount to keep the swings. NEVER EVER ORDER ANYTHING FROM THIS PLACE.
I bought a chair (or so I thought) in a dark blue color. Upon receiving a slip cover for a chair in blue with black stripes I contacted the company to be told I could return it, but would have to pay all shipping costs which half of what I paid for the item. The lady told me it's not their fault the internet said chair not chair cover and there is a picture so I should have figured out it was black and blue. I wish I could post the picture here for you, it is definitely blue on the picture. Very upset and because I ordered it from Walmart who now lets 3rd parties go through them, and Walmart also refused to help me. I'm done with both companies.
I bought a chair (or so I thought) in a dark blue color. Upon receiving a slip cover for a chair in blue with black stripes I contacted the company to be told I could return it, but would have to pay all shipping costs which half of what I paid for the item. The lady told me it's not their fault the internet said chair not chair cover and there is a picture so I should have figured out it was black and blue.. I wish I could post the picture here for you, it is definitely blue on the picture. Very upset and because I ordered it from Walmart who now let's 3rd parties go through them, and Walmart also refused to help me .. I'm done with both companies.
Shoddy service, rude, NO RETURN, NO FOLLOW-UP; was my fault for opening the package after freight carrier left. Product was damaged IN TRANSIT. Freight paperwork states accepting product as it is at time of signature! WOW!!! Never had this happen to me before. Came from Walmart online 7-10 weeks for freight carrier to respond to request of damaged goods. Last time I had a board damaged. The distributor immediately sent out a new one and we could do whatever we wanted with the damaged one (we gave it to a non-profit agency). I've lodged a complaint with Walmart on this company also.
This is the absolute worst experience I have ever had with a company. I ordered a kid's bike through Amazon. I thought it was a little too expensive so I cancelled it right away. I even received an email verifying the cancellation. Despite the cancellation they sent it. I called Amazon and they saw the cancellation and I was charged for 2 bikes and only received 1. You can only contact this company via email. They stated that they don't prepay for return labels. I called UPS and it was doing be more than double what I paid to begin with to return it. Then I told the company that I will keep the bike. Just give me my money back for the bike that I didn't receive. They refused, stating that they wont refund anything until I send the bike back. Of course they won't. They just want more of my money. I think this company is nothing but crooks. Horrible customer service. They should be put out of business.
This is the absolute worst experience I have ever had with a company. I ordered a kids bike through Amazon. I cancelled it a few minutes after I ordered it because it was a little more than I wanted to pay. ($139) I received an email stating that they cancelled it. I still ended up receiving the bike. I was not only charged for one but two bikes and I only received one. I called Amazon and they saw the cancellation and the payment for two bikes. Per this company they do not prepay for labels. I contacted UPS and it was going to cost me another $150-200 to send it back. Are you kidding me! So I was speaking with this company through emails because you cant contact them via phone. I asked them to at least give me my money back for one of the bikes. They refused until I sent the bike back! Of course they want me to send it back. That way they can get more of my money. They are nothing but crooks! I hope they are put out of business.
I placed an order through Walmart on a fan tower, thought it was coming from Walmart as everything I went through showed Walmart. Found out after I placed the order and got confirmation that it was a 3rd party company, so I canceled the transaction in less than 2 hours. I got an email from Unbeatable sales that they got my cancelation order, but they charged me on the date for the item and shipped it out 4 days later saying they got the cancelation request after it was shipped.
They told me it was too late to cancel and if I want to return my order that they can give me instructions on how to return it, however I have to pay for yet another shipping fee and there will be a restocking fee. So now the $32 shipping fee to me, plus an additional $32 to ship back plus a restocking fee... WTF? It costs more to do that than the item I bought! I also called Walmart saying I bought it from them and I will return it to them and they will not take it back. That I have to send it back to Unbeatable sales. I will never buy anything online from Walmart ever again as they can't honor their own customers a refund for items bought on their own website.
I ordered the Jobar JB7243SIL Anywhere Floor Lamp with Foot Control off the Overstock.com website with Unbeatable Sale being the third party vendor. Shortly after I placed the order I read on the Internet that this product was being sold elsewhere at a lesser price than the $41.00 I was being charged by ordering from Overstock so I tried to cancel the order but was told I couldn't. "It had already been ordered from Unbeatable Sale"; Overstock not too helpful. I sent an email to Unbeatable & tried to cancel the order directly but was told, "No. It had shipped." (What a lie.)
I asked for their return policy since I didn't want it. Well their return policy makes it almost impossible to return so after much back & forth they said they would give me a 15% discount if I kept the product which was better than paying the shipping costs back which I knew would be high. I asked them if they bought low on other sites & sold high on Overstock; more back & forth. Guess they didn't like my snark. When the product arrived the box appeared to have been already opened & taped back again so I took pics of that & made them aware of it. When I finally opened the box & put it together I was less than impressed at the entire light itself & how little it lit up the small area I bought it for so I've decided to donate this 'light' to Goodwill & perhaps someone else can make use of it; rather donate it than toss it in the garbage... Waste of money & never again will I purchase anything from either website.
UnbeatableSale.com Company Information
- Company Name:
- Company Type:
- Year Founded:
- 195 Lehigh Ave, Suite 5
- Postal Code:
- United States
- (888) 657-8436
- (732) 363-5666