TruthFinder

TruthFinder Reviews

TruthFinder Reviews
2.7(1,673)

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About TruthFinder

TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information and more. TruthFinder reports include data sourced from county, state and federal databases. Truthfinder accesses multiple public records stored on the internet and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members and even to check yourself.

Pros & Cons

Pros
  • Unlimited reports
  • Mobile app
  • Detailed reports
Cons
  • Must buy full month
  • No trial period

TruthFinder Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Truthfinder?
    • 4,568,019 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 17, 2024

    Unfortunately, she had passed over 11 years ago! After much searching & many years. Fast & easy to use! Highly recommend! Best search site I've found. I am sure I'll use it again as it was great! If you really want to find someone, I think you should try Truthfinder.

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    TruthFinder
    Response from TruthFinder

    Cheryl - Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with TruthFinder, and we look forward to providing you with our services again in the future.

    Reviewed April 18, 2024

    VERY DECEPTIVE AND FRAUDULENT COMPANY!! They have you bank information and even when you believe you have canceled the account and they send a confirmation of the cancel, they do not tell you you did not cancel some other service you did not know you signed up for.

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    TruthFinder
    Response from TruthFinder

    Thank you for taking the time to leave us with your feedback. If this issue has not been resolved, please reach out to our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com so they can better assist you. Thank you

    Verified purchase
    Customer Service

    Reviewed April 16, 2024

    The email that was sent to me does not confirm that my subscription was canceled. I thought that was the reason it was sent to me. I canceled it over the phone yesterday 4/15/24. The service is great. I was able investigate someone I was concerned with & by looking into their background. I was able to put it all to rest. Olga

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    TruthFinder
    Response from TruthFinder

    Olga - Although we are happy you gave us this feedback and pleased with our services, we are sorry to about any cancellation confusion. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/

    Profile pic of the author.

    Reviewed March 6, 2024

    Literally make you wait FOREVER and after like 10 minutes of sitting there say the only option you have is to pay 30 a month. Entrapment. Also, they advertise with "don't waste your money" bull. It is a fraud.

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    TruthFinder
    Response from TruthFinder

    DeAnna - While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (855) 921-3711 or email us at help@truthfinder.com if there's anything we can do to improve your experience.

    Profile pic of the author.

    Reviewed Jan. 23, 2024

    Attempted to cancel numerous times, now they are double charging. Beware. Do not give them any account information. Avoid at all costs!! When called assured it was not double charged. Wrong! May have to cancel card to get them to stop charging.

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    TruthFinder
    Response from TruthFinder

    Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention. If you would like to see our pricing page, please visit https://www.truthfinder.com/pricing/

    Meri increased rating by 3 stars.
    Refunds & PayoutsTransparency
    After a positive interaction with TruthFinder, Meri increased their star rating on Dec. 7, 2023.

    Updated review: Dec. 7, 2023

    Update to review. I was upset when I wrote the review when I got an unexpected charge for a subscription that I hadn't signed up for I thought I was only paying for a month long use. The company resolved the issue right away and did issue a refund. I was happy with the original report I received. I have changed it to a 4 star rating because I did find some info not up to date but this may not be the fault of Truthfinder but whoever reports the information to them.

    Original Review: Dec. 6, 2023

    Don't waste your time or money. Most of the information does not appear to up to date. I paid for a one time visit only and the next month I was surprised with a charge for a subscription. They are difficult to get a hold of to get a refund. I do not recommend using them.

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    TruthFinder
    Response from TruthFinder

    Thank you Meri, we appreciate you allowing us the opportunity to work with you to resolve your concerns.

    Customer ServicePriceStaff

    Reviewed May 27, 2023

    Based on my limited experience there is no quality control or feedback to correct bad or false information. I will attempt to contact the company, Truthfinder but these days this is a long shot to reach a customer service rep who actually has any authority. There could be a on site method to correct bad data and I realize this might be an expensive improvement. I know I am not the first to have problems with their bad data. Maybe Consumer Affairs could get more involved.

    I will be contacting Truthfinder not about my personal info but about an individual who has not lived at my home for fifteen years. With an FBI, a FEMA, terrorism, and who know what threats are out there it is amazing that one could have an incorrect address for fifteen years, and then no mechanism to correct it. My job if I choose to accept it is to convince the right people that we have a problem. With information becoming more and more automated and monetized this situation is going to get worse.

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    Verified purchase
    Customer Service

    Reviewed May 10, 2023

    It was a wonderful experience using TruthFinder. He help me locate a friend of mine, that I was in third job. By using truth armor, I was able to locate my friend Nancy. We have been friends for over 20 years. She usually text me daily, and I haven’t heard from her lately, so I was worried. But she’s OK, she was just sick.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed May 8, 2023

    Thank you. Your service was exactly as advertised. If I needed to use the service again, I would definitely sign up again. I would also recommend it to friends as needed. Please continue to do the work you do as it is very valuable to people.

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    Verified purchase

    Reviewed May 5, 2023

    Accurate, immediate results. Will use Truthfinder again in the future. Was able to find "lost" relatives with ease. Information discovered helped in re-establishing contact. Would definitely recommend Truthfinder to anyone who wishes to map genealogy or background checks. The truth is out there.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 3, 2023

    My children are now in their 50s looking for family health conditions that run in their father's family. We had not seen him or heard from him in 50 years, had no idea how to get in touch with him. With TruthFinder I was able to track him down. His name had a very unique spelling which helped spelling which helped. We were able to make contact and he responded and with the information they were looking for and they were able to talk to him. The time was excellent. He had heart issues, and passed away about 2 months after I found him. Thanks to Truthfinder. I was a little leary in the start, but was very happy with the results. I had tried another service without much luck.

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    Verified purchase

    Reviewed May 2, 2023

    The information provided was accurate and informative in some cases. I was satisfied with the promptness it was made available. Even though I decided cancel my subscription it was received kindly with no haggling for me to renew my subscription.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 21, 2023

    I just wanted to say that I had the good fortune to work with Agent Jessica! She was very professional and kind and very helpful! She was also a very personable person and shared my concerns with my billing questions. In my humble opinion she gave me 5 Star ⭐️⭐️⭐️⭐️⭐️ customer service and support, and I believe that she should be recognized for this! And is also deserving of a promotion! Very respectfully, Michael **. Ps. I'm am a very satisfied customer!

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    Verified purchase

    Reviewed April 19, 2023

    I was pleased that I could use your service to locate a former colleague with whom I had lost touch quite some time ago. He has a common name & only a general location but y’all found him for me. You provide a great service.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed April 18, 2023

    This service is very fast and offers lots of information about the person you are trying to locate. Very reliable. Tried another service who did not work as well and had to submit a conflict report to get refunded. Have not had any problems with this service. Customer service is very helpful.

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    Verified purchase
    Staff

    Reviewed April 18, 2023

    Used service for 1 lookup. Search was easy to do and results were pretty quick. Today I cancelled because I do not need to continue looking for people and the representative was excellent, she was very helpful, polite and very courteous.

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    Verified purchase
    Staff

    Reviewed April 14, 2023

    The service was easy to use and had extensive information. The information was in an easy to read format and the account was easy to access when I need to look up someone. When I need help customer support was patient and kind. I would recommend the service to others.

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    Verified purchase
    Customer Service

    Reviewed April 14, 2023

    Most info was good/true.... phone numbers, business ownership and number of marriages, as well as property ownership. Some info was not current, like address location and current vehicle. If needed, I would certainly use TruthFinder again.

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    Verified purchase

    Reviewed April 13, 2023

    Always trust your instincts. If something feels wrong, and you need proof, you can get it with TruthFinder. If I ever need help again, I will definitely come back. I wish you good luck when seeking your justice. The law is the law.

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    Verified purchase
    Staff

    Reviewed April 13, 2023

    Everything went well. I found out a lot of things that I didn’t know. The lady I talking to was very nice and well informed. If I ever need information on a person I would certainly turn to Truthfinders again. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 13, 2023

    When seeking a friend who simply 'disappeared' between Christmas and New Year Day, I researched and found lots of info that led me to EVENTUALLY learn from his colleague that he fell in his own home, hit his head and died. I also attempted to research another former friend from 40+ years ago, but too many other people had the same name, so I decided not to pursue further. When I chose to cancel my membership your Customer Service person handled my request with respect and efficiency. Yes I would recommend tour services for someone in need of finding someone.

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    Verified purchase
    Staff

    Reviewed April 12, 2023

    I was able to locate the seller of my family home. County property records had not been updated timely so I chose to look via other methods. When I did a Google search for public records, I chose TruthFinder's to be the most accurate in their findings. This also enabled me to learn more than I had anticipated about the people associated with other family members. I have no plans to use any of that information for anything but found it interesting that you could actually drill down into records of additional people.

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    Verified purchase
    StaffTransparency

    Reviewed April 12, 2023

    Easy to reach rep. Polite, clear. Perfect! I would highly recommend this site to friends, family and whomever else needs help in regards to searching. I'll return to this site in the future. Thanks again for the help.

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    Verified purchase

    Reviewed April 11, 2023

    I would definitely recommend the TruthFinder Application to anyone who wanted or needed a relevantly concise, well written and easy to understand report on a person they may have questions about. The report was found quickly, was very easy to read and navigate the different parts. My husband and I are very pleased and will use it again if the need ever arises. Cancelling the subscription was also very easy once we had received the information we needed. I am grateful that such a service exists.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 10, 2023

    I needed to change my cell phone number because I purchased a new cell phone. The representative was very helpful in changing it for me. He did an excellent job. I would recommend Truth Finder to all my friends. Thank you for all the help you have given me. Also, the information I have attained.

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    Verified purchase

    Reviewed April 10, 2023

    Overall experience is great. Very accurate. Only a couple of mistakes. Raymond ** is not me. The Affiliates of former properties, tickets and courts aren't me. Grand Larceny from 7/87 is me. No other charges belongs to myself. I would recommend this service. I'm satisfied.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed April 10, 2023

    I was doubtful when I signed up but TruthFinder is everything it advertised and more! Any and all info is provided quickly and accurate. I would sign up with no other program but Truthfinder. Give it a try - you'll be pleased with the results. Customer service is outstanding as well.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 8, 2023

    I needed to do a simple check on an individual. I found everything I needed to know in a very short time. The information was laid out in an easy to follow form. When I was finished, I called to cancel, and their staff was exceptionally friendly, gave me all the information I knew, and help me with my cancellation no problem, I really like the fact that they didn’t push me to continue but I offer all the advice on our doing this again with your company. Thank you for your time. I appreciate it a company that was this easy to work with.

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    Verified purchase
    Staff

    Reviewed April 6, 2023

    I needed information about a person regarding a past purchase of property that was associated with an estate that I am administering. I was able to find this person and speak to her and resolved the issue at hand. I don't think I could have done this without TruthFinder. The information was accurate and concise and most importantly, truthful. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 6, 2023

    I thought I had canceled this service but when I saw a new charge on my account I had to call. The first person I started to speak with ended up disconnecting somehow. When I called back the rep, a different one, was very polite and let me know that I didn't cancel it fully. He canceled the account for me and even refunded the last charge I received. Thank you for an easy, pleasant experience.

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