TruthFinder Reviews
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About TruthFinder
TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information and more. TruthFinder reports include data sourced from county, state and federal databases. Truthfinder accesses multiple public records stored on the internet and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members and even to check yourself.
- Unlimited reports
- Mobile app
- Detailed reports
- Must buy full month
- No trial period
TruthFinder Reviews
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- 4,768,214 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,768,214 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 14, 2025
Truthfinder seemed to be who I would use for my work projects on and off. As of recently, I will no longer be using them. I signed up for a trial in May 2025. They debited my account in July 2025. When I saw the charge pending, I logged in and cancelled as I realized I had not used it for any work projects since May. The charge went through anyway the next day, so I contacted them for a refund.
The office was closed and it was a Friday, so I had to wait until Monday. I called back Monday and the rep I spoke with told me it does not matter that I cancelled and the charge was pending, it will still go through and that they can not offer me a refund. I asked to speak with a sup and was told they would need to call me back. Caesar the sup called me two days later and informed me that they had refunded my account the prior year in 2024 and that they are not able to give me another one. I then contacted the BBB and TruthFinder just keeps saying the story above I just stated and is giving me no resolve.
Please be advised that TruthFinder is a public records search service. We prohibit the use of the website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks.
After further review, we have determined that your membership was not being used in accordance with our Terms of Use. As a result, your account has been canceled, disabled, and a refund has been processed back to the payment method that was used to enroll.
Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) Monday through Friday. (Holiday hours may vary.)
Sincerely,TruthFinder Customer Support Team
Reviewed Aug. 7, 2025
This website is a scam! You can find all the information they provide for you for free on a different platform for no charge! Do not use this platform, it’s a waste of money and time, you can use Facebook and find the same information.
We’re sorry to hear that our services fell short of your expectations. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
TruthFinder provides a comprehensive public record search service that requires significant financial resources to develop, maintain, and regularly update. While some of the data may be publicly available, our platform organizes it in a user-friendly, searchable format—allowing members to run unlimited person and address reports from one centralized location.
Additionally, our service includes access to public records such as criminal histories, possible relatives, property details, and more—far beyond what can typically be found through social media sites like Facebook.
That said, we understand our service isn’t the right fit for everyone. We’ve confirmed your account has been successfully canceled, and as a courtesy, we’ve issued a full refund of your recent charge. Please allow 3–5 business days for the funds to reflect, depending on your financial institution.
If you have further questions or concerns, feel free to reach out to our Customer Support team at 855-921-3711 or help@truthfinder.com. We're available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,TruthFinder Customer Support Team
Reviewed Aug. 4, 2025
They mislead and sneakily keep your information to charge you again. No permission was granted or request to do so. When you ask for a refund they stonewall you, even if it’s the same day as the new charge, and you tell them you want it refunded. They do not. We are Protected against this.
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how upsetting unexpected charges can be. That’s certainly not the experience we aim to provide, and we appreciate the opportunity to clarify.
When enrolling in our service, customers are directed to a registration page where multiple membership options are presented. In accordance with applicable laws, all billing details—including the automatic renewal policy—are clearly disclosed before payment is submitted. Users are required to agree to these terms at least twice during the sign-up process, and a welcome email is sent immediately after registration, which includes billing terms and confirms the subscription is recurring.
As explained by our previous support agents, we are unable to issue an additional refund at this time due to a refund that was already granted in January, in accordance with our company’s refund policy.
That said, members can cancel anytime by logging into their account, calling us at 855-921-3711, or emailing help@truthfinder.com. Our Customer Care team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), excluding holidays, and we’re happy to assist with any remaining concerns.
We understand this may still be disappointing, and if you have any other questions or concerns about your account, we’re here to help clarify anything we can.
Sincerely,TruthFinder Customer Support Team
Reviewed July 28, 2025
Stay away from this company! They take your payment quick enough, but when you call to cancel ... you are challenged. Because the one month subscription was about to run out, I called to cancel before I was charged for a second month. I wanted to check the background of a contractor who was in and out of our home. We had already hire him, but when his behavior became strange, we wanted to check on him. I did not use use Truthfinder to determine whether or not to hire him. So, I DID NOT violate any of their policies. When I called to cancel, I was asked why I was cancelling. I told them that I no longer needed their services and told them why. I was quickly told that I had violated their policy and the matter had to be investigated. Then, I was told that the charges would continue until their investigation was complete. What! Scam!
Hi,
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify.
Please be advised that TruthFinder is a public records search service, and our platform is not to be used for any business or Fair Credit Reporting Act (FCRA) purposes. This includes—but is not limited to—using the service to make decisions about hiring, promotion, reassignment, or continuation of any individual, including household employees such as contractors, childcare providers, or home health aides. We also do not permit use related to housing, credit, insurance underwriting, or any eligibility determinations. We have a zero-tolerance policy for such use. For full details, please review our Terms of Use here:https://www.truthfinder.com/terms-of-use/
As you were informed during your call, your account has been placed under review based on the nature of your reported usage. Once the review is complete, a follow-up email will be sent directly to you with the outcome.
We appreciate your patience and understanding while we complete this process. If you have additional questions, please feel free to contact us at 855-921-3711 or email help@truthfinder.com. Our team is available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,TruthFinder Customer Support Team
Reviewed July 8, 2025
The information wasn't anything that I couldn't just look up for myself for free and if you want more information then that you have to pay more. Truthfinder is a black hole for money and just not worth it. It's a money black hole.
Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to share your perspective.
Our goal is to provide convenient access to public records in one place, saving users time and effort when conducting their own searches. While some of the information found in our reports may be available elsewhere, we strive to compile it in a user-friendly and comprehensive format. For users seeking more specific details, the “Refine My Search” feature allows you to narrow down results and improve accuracy.
That said, we understand that the service may not be the right fit for everyone. As a courtesy, we’ve gone ahead and canceled your account and issued a full refund. Please allow 3–5 business days for the refund to reflect, depending on your financial institution.
We’re grateful for your input, as it helps us identify areas for improvement. If you have any further questions or concerns, please feel free to reach out to us at 855-921-3711 or help@truthfinder.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,TruthFinder Customer Support Team
Reviewed June 24, 2025
This site started out fairly well but it stated unlimited which is a lie --At first my wife was doing a reunion for her 60th reunion and for over a week it worked pretty well - she paid for a month but soon they said the app has a built in cut off for overuse and they would take 72 hours to reinstate her account. They did and for a few days it was fine again then a few days ago (and we still have two weeks paid for) the app no longer gave her phone number s age of person addresses or email which at first she got all of that --- Now we get nothing for the 2 weeks left I guess because the site is useless without any info. Beware. You get very little for your money.
Thank you for taking the time to share your feedback. We’re very sorry for the frustration and inconvenience your wife experienced while using our service. We understand how personal and important reunion-related searches can be, and we regret that this disruption affected her experience.
From time to time, we encounter activity that our system flags as suspicious or unusual, which can put both consumers and TruthFinder at risk. When this occurs, a temporary limitation may be placed on the account while it’s reviewed. These extra precautions are in place to help keep our users safe, though we understand how this can be frustrating when the intent behind the searches is completely legitimate.
As a courtesy, we’ve issued a partial refund and confirmed that your account has been canceled as requested. You’ll still retain access through the remainder of your current billing cycle. We’ve also escalated the matter internally to ensure access is restored and to help prevent any further interruptions.
We appreciate your understanding and the opportunity to address your concerns. If you need further assistance, please feel free to contact our Customer Support team at 855-921-3711 or by emailing us at help@truthfinder.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.
Sincerely,TruthFinder Customer Support Team
Reviewed June 19, 2025
I am writing this review because Truthfinder hijacked/stole my data I entered into InstantCheckmate for a background check on myself. InstantCheckmate seemed like another legitimate site I had used before. It showed progress, asked questions and appeared to be including a detailed background check. Towards the end of the process I received a popup in my right lower screen that my background check was almost ready and to click here to get my report, of which I did.
I then gave a screen saying it was gather all of my information and I would soon be able to see my report, I am positive it stated I would also be able to receive an emailed report. A payment screen came up and I paid the first requested amount and 2 other requested payments totalling $36.14! Paying those additional fees were the only way I would get to see the report. Once paid I was able to open a report that was extremely outdated, no current information and only 1/4 of the information on there belonged to me! This was not in line with what I saw coming from InstantCheckmate so I was confused. I think noticed the name and did a search on them both. They both belong to an umbrella company and they were both sued and fined for $5.8 million for misleading consumers/fraud!
When I called them today, as this started in the evening of the 6/17/25 InstantCheckmate said they couldn't find anything in my name? REALLY ALL OF MY DATA WAS ENTERED ON THEIR PAGE! I then called Truthfinder and was livid that they literally stole my information from another site and gave my a kindergartner level report. They did cancel the so called subscriptions and verbally told me they would refund all my money but all I got was an email showing the cancellations! I guess I will have to get an attorney to get my money back! MESSAGE TO EVERYONE: DO NOT USE EITHER OF THESE COMPANIES, THEY ARE FRAUDS!
Dear Michelle,
Thank you for your follow-up. We appreciate the opportunity to clarify.
Our records show you created an account and purchased a report through TruthFinder, not Instant Checkmate, on June 17, 2025.
While both Instant Checkmate and TruthFinder are part of the PeopleConnect family of brands, each entity operates independently with its own website, user interface, sign-up process, and clearly marked branding. The TruthFinder logo appears throughout the user experience, including search, billing, and report viewing. Nor do we have functionality on our people search platforms that would automatically create and transfer account information from one website to another.
Regarding the report itself, we’re sorry to hear it did not meet your expectations. We compile the information in our reports from available public records provided by federal, state and local government agencies and other reputable third-party public record data providers. TruthFinder (nor Instant Checkmate) is not the original source of the public record information that is compiled in our reports. As disclosed in our Terms of Use, occasional inaccuracies may occur due to the nature and limitations in public data sources or instances where individuals may share similar identifying details. To help narrow results and improve relevance, users can utilize the “Refine My Search” option after an initial search to add more specific information—this may improve the amount of detailed information provided in the report.
Lastly, regarding the refund confirmation emails, we have re-sent these to the email address associated with your TruthFinder account. If they are not visible in your main inbox, we suggest checking your spam or junk folders, as automated messages can sometimes be filtered there.
Your feedback is important, and we remain committed to transparency and continuous improvement. If you have any further questions or need additional assistance, please contact our Customer Support team at 855-921-3711 or email us at help@truthfinder.com. We’re available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.
Sincerely,TruthFinder Customer Support Team
Reviewed April 18, 2025
I had to pay almost $30 to view my report then was required to verify my identity to view my own report. All of the verification methods were old numbers/emails that I no longer have. This is a complete scam.
Hello Aaron,
Thank you for taking the time to share your feedback. We’re sorry for any confusion or frustration you experienced, and we appreciate the opportunity to clarify a few things.
To view a report with TruthFinder, customers simply need to log in, run a search if needed, and select “View Report.” While we do offer a Verified Report Owner feature, it is completely optional and not required to access your report. This feature is designed to help users track the accuracy of their background report over time, especially if key personal details—like addresses, phone numbers, or email accounts—have changed.
After reviewing your account, we can confirm that your subscription was canceled successfully through our website, and a full refund has been issued to the original payment method used during sign-up.
As a courtesy, we’ve also provided a downloadable PDF copy of the report you requested in the email we sent, so you can review the information without needing to log back in.
TruthFinder compiles public data from many sources, but some records can become outdated depending on how frequently those sources update their databases. We’re always working to improve the accuracy and timeliness of the information we provide.
If there’s anything else we can do to help, please don’t hesitate to contact our support team at 855-921-3711 or by emailing help@truthfinder.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)
TruthFinder Customer Support
Reviewed April 15, 2025
Absolutely Horrible. Doesn't show any helpful information, and it does NOT.... And they won't give your Money Back.... So this Company is SCAM. Don't use them and don't get ripped off like I did!!!! Liz MS. 😞
Hi Elizabeth,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it can be when a report doesn’t provide the information you were hoping for. Our goal is to offer useful, easy-to-access public record data, and we regret that your experience fell short of that expectation.
Refund requests are handled on a case-by-case basis, and we’d really appreciate the opportunity to review your account and see how we can help. At this time, we haven’t been able to locate an account based on the information provided in your review. To assist us in locating your account and fully addressing your concern, we’ve also reached out to you via email with a request for the following:
An alternate email address that may be associated with the account
Member ID (if available)
Invoice ID
Date and amount of the most recent charge
Once we receive this information, we’ll be happy to investigate further and work toward a resolution.
If it’s more convenient, you can also reach our support team directly at 855-921-3711 or help@truthfinder.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,TruthFinder Customer Support
Reviewed March 13, 2025
Good luck trying to cancel - when you sign up and start researching, it seems that you're going to get a decent amount of info. No complaints there. As you go deeper, it's a bit of a "bait and switch" and each 'extra' is another (separate) monthly subscription. I opted for it, so - my bad. I no longer needed the service and cancelled it, but the charges keep coming. When I disputed the charges with my credit card company, Truthfinder locked my account. Luckily I'd taken a screenshot so I have proof. I'm bracing myself to yet another slew of charges this month.
Hello Kim,
Thank you for sharing your experience. We appreciate your feedback and want to ensure that we address your concerns regarding your membership and billing.
After reviewing your account, we can confirm that you successfully canceled one of your memberships; however, the others remained active, which is why additional charges continued. Each membership is billed separately, and canceling one does not automatically cancel the others. We strive to provide clear details about our membership options and billing policies during sign-up, as well as in our Terms of Use, Billing Details, and Help Center.
Additionally, we have reached out to you via email with a more detailed breakdown of the memberships you had and the charges associated with them. We want to ensure you have full transparency regarding your account history.
We also noticed that a dispute was filed with your financial institution. When a dispute is initiated, the bank takes over the resolution process, which results in an automatic account lock in our system. Unfortunately, this means we are unable to restore access or make further changes to the account. However, we can confirm that all of your memberships have now been successfully canceled, and no further charges will be applied.
If you need any clarification regarding the disputed charges or your bank’s resolution process, we highly recommend reaching out to your financial institution for further details.
We regret any frustration this situation has caused and appreciate your patience as we worked through your concerns. If you need any further assistance, our Customer Care Team is happy to help and can be reached at 855-921-3711 or via email at help@truthfinder.com.
Best regards,TruthFinder Customer Support
Reviewed Feb. 13, 2025
The old bait and switch! During the Search portion of the setup they make promises of hidden gems of importance, then after you pay nothing more than you can get off a free credit report. Such a scam. I have ask for a refund so we will see.
Hello Frank,
We appreciate you taking the time to share your feedback. We regret that your experience with TruthFinder did not meet your expectations. Our service compiles publicly available records from a variety of sources, aiming to provide users with convenient access to information in one place. Because our reports are based on existing public records, the type and depth of information can vary depending on the sources available. However, we appreciate your feedback as we continue to improve our service.
After reviewing your account, we confirm that your subscription was successfully canceled online as requested. Additionally, we want to assure you that your full refund has been processed back to the original payment method used during enrollment. Please allow 3-5 business days for your financial institution to complete the transaction and reflect the funds in your account.
TruthFinder is committed to providing a transparent and valuable service, and we encourage users to review the types of data available before purchasing a membership. If you have any additional concerns or would like further clarification, please don’t hesitate to reach out. Our team is here to help! You can contact us at 855-921-3711 or via email at help@truthfinder.com.
Best regards,
TruthFinder Customer Support
Reviewed Feb. 5, 2025
Truthfinder charged me for one subscription twice on the same day. After 5 emails they finally issued refunds, but now they continue to charge me for a subscription even after they acknowledge that I canceled the subscription. I have made one phone call and several emails have been sent back and forth and still no solution because they claim they can't find my account, but they have no problem finding it when they want to charge me for a cancelled subscription.
Hello Kim,
We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand how upsetting it is to be charged after canceling and to feel like you’re not getting a clear resolution.
After a thorough review, we have located both accounts responsible for the charges. As confirmed in our recent email to you, both accounts have now been fully canceled, and all applicable refunds have been processed. We assure you that no further charges will be made to your account.
We recognize how frustrating this process has been, and we deeply regret the errors that caused this issue. Your concerns were taken seriously, and we have made internal adjustments to prevent similar situations in the future. Providing a reliable and transparent experience is our top priority, and we appreciate your patience as we worked to make this right.
If there’s anything further we can do to assist or reassure you, please don’t hesitate to reach out. We truly value your feedback and the opportunity to restore your trust in TruthFinder.
Best,TruthFinder Customer Support
Reviewed Dec. 30, 2024
Agent was very helpful and took care of my cancelation right away. I did not realize the cost and did not mean to enroll so she got me canceled and I wanted to cancel it and get refunded and she advised I would get my refund in 3-5 business days. I'm a senior and not able to understand the site and navigate so not helpful for me.
Melissa **
Hello Melissa! Thank you for taking the time to share your experience with TruthFinder. We’re glad to hear that our agent was able to assist you promptly with your cancellation and refund request. Providing excellent customer service is a top priority, and we’re happy we could make the process easy for you.
Your feedback is invaluable and helps us improve our services to make them more accessible and user-friendly for all customers.
If you have any additional questions or need further assistance, please don’t hesitate to reach out. Our support team is available at 855-921-3711 or via email at help@truthfinder.com.
Thank you again for giving us the opportunity to assist you.
Sincerely,TruthFinder Customer Support
Reviewed Dec. 20, 2024
Provided nothing useful for what I was searching. My wife was married 3 times before me and I was trying to get info on a previous divorce. There was nothing on her prior marriages or divorces. Not one thing. That advertising was the only reason I went through the process. So I gave 2 stars instead of only 1. Customer service was fantastic though.
Hello Larry!
Thank you for your candid feedback regarding your experience with TruthFinder. We are pleased to hear that our customer support team was able to assist you effectively, as we are committed to delivering outstanding customer care.
We apologize for any difficulty you had in finding the information that you needed. We do our best to keep our reports as current and comprehensive as we can. However, as we disclose in our Terms of Use, due to various reasons, including the nature of public data and limitations of our data sources, there may be times when the data may not be fully accurate or complete. We therefore encourage you to use our reports as a starting point for your own due diligence and hope it serves that purpose for you.
We invite you to contact our Customer Care department at 855-921-3711 or via email at help@truthfinder.com so we can work together towards a resolution.
Respectfully,
TruthFinder Customer Support
Reviewed Nov. 5, 2024
They are scammers. I paid for one month and next month I'm billed again. Trying to get into my account: password doesn't work and numerous attempts to receive a link to reset password didn't work. The report was awful. Couldn't understand many things and compare to other companies' report was absolutely not usable.
We appreciate your feedback regarding our membership plans and/or billing policies. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information. Each user must individually check a box to confirm their agreement to these terms before any charges are applied. Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you.
The first and last name used on the accountThe email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
We encourage you to contact our Customer Support team at 855-921-3711 or at help@mg2.truthfinder.com, and we will be happy to assist you in resolving this matter collaboratively.
Reviewed Oct. 21, 2024
This is a scam. I canceled the first day and have been charged for two months and can't get my money or it canceled. Customer service is a joke, no one reads emails.; Thanks for stealing from people under false pretenses.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
Reviewed Sept. 23, 2024
It intentionally wastes your time pretending to be fetching data, only so that you have invested so much time in waiting, that you are more prone to pay for the data at the end. No data will be provided at the end without buying a subscription. This is unethical business practise, so I would never trust them my credit card info.
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (855) 921-3711 or email us at help@truthfinder.com if there's anything we can do to improve your experience.
Reviewed Sept. 13, 2024
Claims to be free but when you enter the information you have to pay for at least a month before you can get the information! I guess the Ad I saw was just click bait to get you to spend your time filling out the info. And then charging you.
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (855) 921-3711 or email us at help@truthfinder.com if there's anything we can do to improve your experience
Reviewed Aug. 27, 2024
Is this a joke? I can’t imagine that people would give this 5 stars. I searched myself and several family members, there isn’t one things on any of these reports” that I would validate as “facts” let alone public record. Several hours later and $40 out and I have discovered that my great grandmother is “still alive“. My neighbor “owns my house” and I’m “a fugitive." Give me a break. Don’t waste your money or time.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
Reviewed Aug. 4, 2024
I did a deep search for myself and others on Truth Finder. I was completely shocked to find that each person and myself appeared on the government watch list. This is completely false. Therefore I cannot endorse this site.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed June 21, 2024
Truthfinder is a scam. I paid for one review and the company charged me monthly for over a year. I never agreed to that…I am disputing with my credit card company. They should be fined and put out of business. H **
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
Reviewed May 30, 2024
In our day and age, I totally get keeping information as "secure" as possible. However, this site definitely is a disappointment. If you are going to charge for the information you have, SAY IT UPFRONT! Don't completely waste 10 minutes of my life. I will never get back with all this incredible information you promise to deliver only to tell me you won't provide it unless I pay up. Never using this site again.
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (855) 921-3711 or email us at help@truthfinder.com if there's anything we can do to improve your experience
Reviewed May 21, 2024
I am keeping this account open to verify it's still around 50-60 incorrect. Can't be in 2 states, 2 jobs, 2 addresses, 2 names at same time. Arbitration clause is smart, but there's a way to clean up this falsehood. Not my public records, I'm not magical, nor have I ever been charged and jailed in state prison. Sadly I didn't get that degree either. A common name shouldn't allow a company to make false allegations as though they were truth. Your company does no verification of records but publishes as factual. There will be a civil recourse, some way. Good day.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed May 19, 2024
It would be nice to ask about memberships before you spend 10 minutes waiting on a report you can’t even see, and also you guys use the word “embarrassing” a lot, I’m no professional, but that doesn’t seem professional. Also you better unlink my email to this, how come you can ask for personal info first but not what decides if you can view the report or not. I was interested in one person not their whole bloodline. I don’t need that.
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (855) 921-3711 or email us at help@truthfinder.com if there's anything we can do to improve your experience.
Reviewed April 18, 2024
VERY DECEPTIVE AND FRAUDULENT COMPANY!! They have you bank information and even when you believe you have canceled the account and they send a confirmation of the cancel, they do not tell you you did not cancel some other service you did not know you signed up for.
Thank you for taking the time to leave us with your feedback. If this issue has not been resolved, please reach out to our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com so they can better assist you. Thank you
Reviewed April 16, 2024
The email that was sent to me does not confirm that my subscription was canceled. I thought that was the reason it was sent to me. I canceled it over the phone yesterday 4/15/24. The service is great. I was able investigate someone I was concerned with & by looking into their background. I was able to put it all to rest. Olga
Olga - Although we are happy you gave us this feedback and pleased with our services, we are sorry to about any cancellation confusion. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/
Reviewed March 6, 2024
Literally make you wait FOREVER and after like 10 minutes of sitting there say the only option you have is to pay 30 a month. Entrapment. Also, they advertise with "don't waste your money" bull. It is a fraud.
DeAnna - While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (855) 921-3711 or email us at help@truthfinder.com if there's anything we can do to improve your experience.
Reviewed Jan. 23, 2024
Attempted to cancel numerous times, now they are double charging. Beware. Do not give them any account information. Avoid at all costs!! When called assured it was not double charged. Wrong! May have to cancel card to get them to stop charging.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention. If you would like to see our pricing page, please visit https://www.truthfinder.com/pricing/
Updated review: Dec. 7, 2023
Update to review. I was upset when I wrote the review when I got an unexpected charge for a subscription that I hadn't signed up for I thought I was only paying for a month long use. The company resolved the issue right away and did issue a refund. I was happy with the original report I received. I have changed it to a 4 star rating because I did find some info not up to date but this may not be the fault of Truthfinder but whoever reports the information to them.
Original Review: Dec. 6, 2023
Don't waste your time or money. Most of the information does not appear to up to date. I paid for a one time visit only and the next month I was surprised with a charge for a subscription. They are difficult to get a hold of to get a refund. I do not recommend using them.
Thank you Meri, we appreciate you allowing us the opportunity to work with you to resolve your concerns.
Reviewed May 27, 2023
Based on my limited experience there is no quality control or feedback to correct bad or false information. I will attempt to contact the company, Truthfinder but these days this is a long shot to reach a customer service rep who actually has any authority. There could be a on site method to correct bad data and I realize this might be an expensive improvement. I know I am not the first to have problems with their bad data. Maybe Consumer Affairs could get more involved.
I will be contacting Truthfinder not about my personal info but about an individual who has not lived at my home for fifteen years. With an FBI, a FEMA, terrorism, and who know what threats are out there it is amazing that one could have an incorrect address for fifteen years, and then no mechanism to correct it. My job if I choose to accept it is to convince the right people that we have a problem. With information becoming more and more automated and monetized this situation is going to get worse.
TruthFinder Company Information
- Social media:
- Company Name:
- Truthfinder
- Website:
- www.truthfinder.com
