TruthFinder Reviews

Hi Jon,

Thank you for your long-standing loyalty as a customer, and we are sorry to hear that your recent experience has not met the expectations you have come to know from our service. We want to address several of the points you have raised directly.

First, we want to clarify that TruthFinder has not been sold. These claims are inaccurate, and we want to assure you that our commitment to providing a quality service remains unchanged.

Regarding our customer support team, our representatives are not located in India. We take pride in the quality of our Customer Care team and take this feedback seriously.

We also want to address the comparison to LexisNexis. LexisNexis is an identity verification service that uses multiple identifiers including Social Security Number, name, address, and date of birth to precisely match records to a specific individual. TruthFinder searches are conducted by name using publicly available data, which means results may be broader or less precise by comparison. This difference in methodology can account for variations in the information returned between the two services.

As for the information in our reports, TruthFinder is not the source of the data — all information is pulled from publicly available records and third-party sources. Over time, the availability of certain records may change due to updates in public record databases, restrictions imposed by data providers, or individuals exercising their right to suppress their personal information from being displayed on our platform. When a suppression is in place, the information will not appear in our reports, though it is not removed from the original public record source.

We would love the opportunity to address your concerns further and work toward restoring your confidence in our service. Please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

TruthFinder Customer Support Team

Hi Michael,

Thank you for sharing your review. We understand how unexpected charges can be frustrating, and we appreciate the opportunity to clarify what occurred.

When enrolling in TruthFinder, members are guided through a registration process where all billing details—including automatic renewal terms—are clearly disclosed before payment is submitted, and users must agree to those terms to complete registration. Memberships can be canceled at any time through the online account, by phone, or via live chat.

After reviewing our records, we found that an account was originally created in September 2024 and canceled in October 2024. A separate membership was later reactivated in October 2025, and the service was actively used in December 2025. There was no cancellation on file for that membership prior to the online cancellation completed on January 16, 2026.

We also did not receive any direct contact from you before the charge in question, which would have allowed us to review and address the concern sooner.

If you have any remaining questions or would like further assistance, our Member Care team is available at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET; holiday hours may vary).

TruthFinder Customer Support Team

Dear Melody,

Thank you for your feedback and for bringing this to our attention. We’re sorry to hear that your experience did not meet your expectations and understand how frustrating it can be when information you anticipated isn’t immediately apparent.

We did review the report associated with your search and can confirm that it does include at least five arrest records. In many cases, arrest and criminal record details appear after the address history section, so we recommend revisiting the report and ensuring you click through the full report to view all available sections.

TruthFinder is continuously working to improve its service, and we appreciate insights from customers like you. We collaborate with our data providers to help ensure reports are as accurate and complete as possible. However, as outlined in our Terms of Use, public records and commercially available data may contain errors or omissions. Source data can sometimes be reported or entered inaccurately, processed incorrectly, or be incomplete. TruthFinder is not the original source of this data, nor does it represent a comprehensive compilation of all available records. For this reason, any information should be independently verified before being relied upon.

If you’d like help navigating the report or locating specific sections, our Customer Support team would be happy to guide you step by step. You can reach us at 855-921-3711, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)

TruthFinder Customer Support Team

Thank you for sharing your concerns.

TruthFinder is a public records search service that compiles information from third-party data providers and publicly available sources, as outlined in our Terms of Use. We do not create, edit, or independently verify the underlying records, and the information contained in reports may not always be complete, current, or reflect recent changes.

We take privacy concerns seriously. Individuals who wish to remove their publicly available information from appearing on TruthFinder or related people search sites may submit a request through our Suppression Tool, available via our Privacy Center. (https://www.truthfinder.com/privacy-center). The suppression process requires limited identifying information to ensure the correct record is located and removed and is provided for personal use in accordance with our Terms of Use.

Once a suppression request is completed and verified, the applicable information is removed from public view on our platform. If a user believes information remains visible after completing the suppression process, our support team is available to review the concern and provide further assistance.

In addition, we have sent a follow-up email to the consumer offering guidance and direct support.

during regular business hours.

We appreciate the opportunity to address these concerns and encourage customers to reach out so we can review their specific situation.

TruthFinder Support

Dear Rajen,

Thank you for your review. We’re very sorry to hear about your experience and understand how frustrating it can be when the results do not meet your expectations. We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We encourage you to use our reports as a starting point for your own due diligence and hope they serve that purpose for you.

After reviewing your account, we confirmed that you purchased a 1-report access along with the optional PDF access. Your account has now been canceled, and we’ve issued a full refund for the charges. Please allow 3–5 business days for the refund to reflect on your financial statement, depending on your bank’s processing times.

If you have any questions or need further assistance, our Customer Support team is available at 855-921-3711, Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

TruthFinder Customer Support Team

Thank you for your candid review. Your feedback is truly appreciated.

TruthFinder is an online people-search engine that compiles data from millions of public records, including state and local government sources. While the platform is accessible to all, maintaining and providing this kind of comprehensive data requires significant resources, which is why the service is not free. We understand the importance of clarity, and we are continually working to ensure our pricing and membership details are easy to understand from the start.

Regarding your concern about contacting us, our Contact Us section is located at the bottom of every page on the site. This includes:

Our customer support phone number

A link to our live chat

A form to contact us by email

If you have any further questions or need assistance, our Customer Support team is here to help at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

TruthFinder Customer Support Team

Hi Jackie,

Thank you for taking the time to share your feedback. We’re sorry to hear that the information you found didn’t meet your expectations — we understand how frustrating that can be.

Due to the nature of public record information, some data may be incomplete, outdated, or reported inaccurately at the source. We work continuously with our data providers to improve accuracy, but occasional gaps or errors can occur, especially when multiple individuals share similar identifying details. Because of these limitations, we always recommend independently verifying any important information and using our reports as a starting point for further research.

We also attempted to locate an account under the information available in this review but were unable to find one. If you can provide additional details — such as the email address or phone number associated with the account — we would be happy to look into this further and assist you directly.

If you’d prefer immediate help, our Customer Support team is available at 855-921-3711, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

TruthFinder Customer Support Team

Hi Annie,

Thank you for taking the time to share your feedback. We’re very sorry to hear that many details in your report did not match your expectations. We understand how frustrating it can be when information appears incomplete or inaccurate.

We work closely with our data providers to make our reports as accurate and comprehensive as possible. However, due to the nature of public records and commercially available data, the information can sometimes be incomplete, outdated, or incorrectly reported at the source. In some cases, shared names or similar identifying details can also lead to mismatched results. For this reason, we encourage users to treat our reports as a starting point and independently verify any important information.

To help narrow results in the future, the “Refine My Search” option allows you to add more identifying details, which can improve accuracy by isolating the correct individual.

After reviewing your account, we can confirm that your membership has been fully canceled and the pending charge has been reversed.

If you have any additional questions or need further assistance, our Customer Support team is here to help at 855-921-3711, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

TruthFinder Customer Support Team

Hi Joan,

We’re sorry to hear about your experience, and we appreciate you taking the time to share your concerns. While we strive to keep our reports as current and comprehensive as possible, public record data can sometimes be limited or incomplete based on how information is reported at the source. We always encourage customers to use our reports as a starting point for their own due diligence.

I also want to reassure you that your payment information has already been archived, which means it is no longer active for any future billing.

After reviewing your account, we confirmed that the subscription associated with your email was canceled in July 2024. We also located a second account, and that membership was canceled on October 30.

Additionally, we have submitted your data request based on the email address you provided. You will receive an email directly once that request is complete:

If the email is linked to a customer account, you will receive instructions to log in to confirm the request. This protects your account, as deleting your User Data will remove the account and cancel any associated subscriptions.

If the email is not tied to a customer login but we have User Data on file, you will receive an authentication link. Once verified, you will get a confirmation email when the request is processed.

If you have any further questions or need additional support, our Customer Support team is available at 855-921-3711, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

TruthFinder Customer Support Team

Hi Terri,

Thank you for sharing your feedback. Please be advised that TruthFinder is a public records search service; our services are not to be used for any business purpose or Fair Credit Reporting Act purpose, including: to make decisions regarding the hiring, promotion, reassignment, or continuation of any individual, including current or potential volunteers and household employees such as childcare workers, contractors, or home health aides; to make decisions regarding the rental or sale of a house, apartment, or other residential property to any person; to make decisions regarding the lending of money or the extension of credit to any person; in connection with the underwriting of insurance; for any purpose related to any eligibility determination about a person; or for any other purposes that would necessitate FCRA compliance. We have a zero-tolerance policy for such use. For more information, please review our Terms of Use, found at this link: https://www.truthfinder.com/terms-of-use/.

Please note that we have canceled your account in accordance with our Terms of Use. If you have any questions or would like to discuss this further, please contact our customer service department at 855-921-3711. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) daily, including weekends. (Holiday hours may vary.)

TruthFinder Customer Support Team

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you through a registration page where you can review various membership options and select the one that best fits your needs. In accordance with applicable laws, all billing details — including automatic renewal terms — are clearly disclosed before payment is submitted, and users must explicitly agree to these terms before completing registration.

Please note that our trial membership lasts five days, during which members can review our service and cancel anytime before renewal. We understand how easy it can be to miss that timeframe, and we’ve taken your feedback to heart as we continually look for ways to improve the customer experience.

Members of TruthFinder can cancel their membership anytime by accessing their account online, contacting our phone support team, or using our live chat feature. If you’d like assistance with a resolution, please reach out to our Customer Care department at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

TruthFinder Customer Support Team

We’re sorry to hear that the report did not contain all of the details you were hoping to find. While we strive to keep our reports as current and comprehensive as possible, there are times when data may be limited, incomplete, or not fully accurate due to the nature of public records and the sources we rely on.

The information in our reports comes directly from government and commercially available databases. Because of this, some records may be reported inaccurately, processed incorrectly, or may not be available at all. TruthFinder is not the original source of this data, nor a comprehensive compilation of every record, so we always recommend independently verifying any important details.

To prevent any further charges, we’ve canceled your account and processed a full refund. Depending on your financial institution, refunds typically reflect within 3–5 business days.

We encourage members to use our reports as a starting point for their own due diligence, and we sincerely apologize for any frustration caused. If you need additional support, our Customer Care team is available at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

TruthFinder Customer Support Team

Hi,

Thank you for sharing your feedback. We’re sorry to hear that the information you accessed did not meet your expectations. We work hard to provide accurate and timely data, but because we rely on public records and other commercially available sources, there can be limitations. In some cases, information may not be fully up to date, or certain details may be missing depending on how often the original sources report and update their data.

As noted in our Terms of Use, public records may occasionally contain errors or delays in reporting, and the data available through our service should not be considered complete. We recommend using our reports as a helpful starting point and verifying any important details through additional research.

If you have any questions or would like further assistance, please feel free to reach out to our Customer Support team at 855-921-3711, available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

TruthFinder Customer Support Team

Thank you for your review! Your feedback is invaluable to us, and we sincerely apologize if the charges caught you by surprise. This is not the experience we aim to provide for our members.

During the registration process, our website directs users to a clear and detailed page where they can explore and select a membership plan. All important information, such as billing details and automatic renewal policies, is presented in full compliance with applicable laws. Additionally, we require users to confirm their understanding of these terms before completing their payment.

As outlined in our Terms of Use, unless canceled, subscriptions automatically renew every 30 days until a cancellation is processed. That said, as a one-time courtesy, we reversed the most recent pending charge so you will not be billed for the upcoming month.

TruthFinder members have the flexibility to cancel their membership at any time by logging into their account, calling our phone support, or using our online chat system. If you’d like to discuss this further, please contact us at 855-921-3711. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). We’re here to help.

TruthFinder Customer Support Team

Hi,

We are truly sorry to hear about your experience and understand how distressing this situation must be. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. For example, shared names or similar identifiers can sometimes lead to data mismatches. We encourage you to use the provided information as a foundation for further research.

TruthFinder compiles publicly available data from third-party sources, and while we strive for accuracy, there are instances where the data may be incomplete or contain discrepancies, as outlined in our Terms of Use. We do not create, alter, or verify the information—we simply present it as it is provided to us. This means that occasionally, errors such as outdated details or misattributed records may appear.

If you believe that incorrect information has been associated with your name, you have the option to suppress your background report through our Data Privacy Center to prevent it from appearing in searches. To do so, please visit https://www.truthfinder.com/opt-out, click on “Suppress Your Public Data,” and follow the instructions. You will be asked to submit an email address to receive a verification link. Once verified, you will be prompted to provide identifying information to validate your request. Please note that the information provided during this process will not be sold, shared, or used for marketing purposes. After verification, you will be able to access your suppression settings, where you can manage the visibility of your information at any time.

We understand that this situation has caused frustration, and we want to make the resolution process as seamless as possible. If you need any assistance, our Customer Care Team is available to help at 855-921-3711, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

We sincerely regret any inconvenience this has caused and appreciate the opportunity to assist you.

TruthFinder Customer Support Team

Dear Cee Cee,

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustrations with the accuracy of certain details and with the recent platform updates, as this isn’t the experience we want our members to have.

We understand how important it is to access reliable information. TruthFinder compiles data from a wide variety of public record sources, and while we strive to keep information as accurate and up to date as possible, occasional discrepancies may occur due to reporting timelines and data source limitations. Please also be advised that TruthFinder is a public records search service. We prohibit the use of the website for any non-personal purpose that involves a business transaction, including but not limited to employment screening, tenant screening, or credit checks.

Your concerns about the new platform design and the ability to submit corrections are also valuable, and we’ll be sure to share this feedback with our product team. If there’s anything further we can do to assist, please don’t hesitate to contact our Customer Support team at 855-921-3711. Our team is available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

TruthFinder Customer Support Team

Hi Renee,

Your feedback is greatly appreciated, and we truly understand how upsetting unexpected charges can be, especially when you believed your subscription had already been canceled. Please know this is not the type of experience we want for our members.

When you enrolled in our services, you signed up for two separate subscriptions under the same account: one for Unlimited PDF and Data Monitoring Access, which was canceled earlier, and another for Unlimited Person Reports, which remained active until your recent call. We allow customers to cancel individual subscriptions depending on their needs, which is why one continued billing after the other had ended.

It’s also important to note that updating or changing your credit card number does not always stop approved recurring charges, as many banks continue to process authorized renewals. Prior to your recent call on August 19, we did not receive any additional communication regarding canceling the remaining subscription.

During your call, our representative processed a refund of your most recent charge in accordance with our refund policy. Please allow 3–5 business days, depending on your financial institution, for the refund to reflect in your account. As of that call, all subscriptions have been canceled, and no further charges will occur.

If you’d like to review your account in more detail or have additional questions, our Customer Care team is available at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

TruthFinder Customer Support Team

Hi Alex,

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you through a registration page where you can review various subscription options and select the one that best fits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to agree to these terms before completing registration.

Our records confirm that your account was registered under the email you provided when you called in to cancel. You did not have two separate accounts but rather two active subscriptions. One was for Unlimited PDF and Data Monitoring Access, which you canceled earlier, and the other was for Unlimited Person Reports, which remained active until recently. We allow customers to manage or cancel individual subscriptions depending on their needs, which is why one continued after the other had been canceled.

Regarding login issues, if you were unable to access your account, it may have been due to an incorrect password. We do offer a password reset option directly on our website to help members regain access to their accounts.

As of now, both of your subscriptions have been canceled, and there will be no further charges moving forward. If you’d like additional assistance or have any further questions, please reach out to our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

TruthFinder Customer Support Team

Hi Patricia,

Thank you for taking the time to share your feedback. We’re sorry to hear you’ve been disappointed with your recent experience.

TruthFinder relies on public record data, and while we work hard to provide the most accurate and up-to-date information possible, some records may be outdated or incomplete due to the limitations of the sources themselves. We understand how frustrating that can be, and your concerns are very important to us.

We also appreciate your comments about the updated site format. Our team is actively reviewing usability concerns, including the log-out functionality on desktop, to ensure the site remains secure and user-friendly. Your feedback has been shared with our internal team to help guide these improvements.

If you’d like us to review your account in more detail or discuss your concerns directly, please contact our Customer Support team at 855-921-3711, Monday–Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

TruthFinder Customer Support Team

Hi,

Thank you for sharing your feedback. We’re sorry to hear you feel the recent format changes have impacted the information available to you. While our goal is always to improve the user experience, we understand how changes can sometimes feel limiting compared to what you’re used to.

Please know that TruthFinder continues to provide reports using public record data, and while the format has been updated, the core information remains available. That said, your input is extremely valuable, and we’ve shared your concerns with our internal team as we continue to refine and improve the service.

If you’d like to go over your account together or review your options, our Customer Support team is available at 855-921-3711, Monday–Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

TruthFinder Customer Support Team

Please be advised that TruthFinder is a public records search service. We prohibit the use of the website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks.

After further review, we have determined that your membership was not being used in accordance with our Terms of Use. As a result, your account has been canceled, disabled, and a refund has been processed back to the payment method that was used to enroll.

Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) Monday through Friday. (Holiday hours may vary.)

TruthFinder Customer Support Team

We’re sorry to hear that our services fell short of your expectations. Your feedback is important to us, and we appreciate you taking the time to share your concerns.

TruthFinder provides a comprehensive public record search service that requires significant financial resources to develop, maintain, and regularly update. While some of the data may be publicly available, our platform organizes it in a user-friendly, searchable format—allowing members to run unlimited person and address reports from one centralized location.

Additionally, our service includes access to public records such as criminal histories, possible relatives, property details, and more—far beyond what can typically be found through social media sites like Facebook.

That said, we understand our service isn’t the right fit for everyone. We’ve confirmed your account has been successfully canceled, and as a courtesy, we’ve issued a full refund of your recent charge. Please allow 3–5 business days for the funds to reflect, depending on your financial institution.

If you have further questions or concerns, feel free to reach out to our Customer Support team at 855-921-3711 or help@truthfinder.com. We're available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

TruthFinder Customer Support Team

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how upsetting unexpected charges can be. That’s certainly not the experience we aim to provide, and we appreciate the opportunity to clarify.

When enrolling in our service, customers are directed to a registration page where multiple membership options are presented. In accordance with applicable laws, all billing details—including the automatic renewal policy—are clearly disclosed before payment is submitted. Users are required to agree to these terms at least twice during the sign-up process, and a welcome email is sent immediately after registration, which includes billing terms and confirms the subscription is recurring.

As explained by our previous support agents, we are unable to issue an additional refund at this time due to a refund that was already granted in January, in accordance with our company’s refund policy.

That said, members can cancel anytime by logging into their account, calling us at 855-921-3711, or emailing help@truthfinder.com. Our Customer Care team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), excluding holidays, and we’re happy to assist with any remaining concerns.

We understand this may still be disappointing, and if you have any other questions or concerns about your account, we’re here to help clarify anything we can.

TruthFinder Customer Support Team

Hi,

Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify.

https://www.truthfinder.com/terms-of-use/

As you were informed during your call, your account has been placed under review based on the nature of your reported usage. Once the review is complete, a follow-up email will be sent directly to you with the outcome.

We appreciate your patience and understanding while we complete this process. If you have additional questions, please feel free to contact us at 855-921-3711 or email help@truthfinder.com. Our team is available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

TruthFinder Customer Support Team

Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to share your perspective.

Our goal is to provide convenient access to public records in one place, saving users time and effort when conducting their own searches. While some of the information found in our reports may be available elsewhere, we strive to compile it in a user-friendly and comprehensive format. For users seeking more specific details, the “Refine My Search” feature allows you to narrow down results and improve accuracy.

That said, we understand that the service may not be the right fit for everyone. As a courtesy, we’ve gone ahead and canceled your account and issued a full refund. Please allow 3–5 business days for the refund to reflect, depending on your financial institution.

We’re grateful for your input, as it helps us identify areas for improvement. If you have any further questions or concerns, please feel free to reach out to us at 855-921-3711 or help@truthfinder.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

TruthFinder Customer Support Team

Thank you for taking the time to share your feedback. We’re very sorry for the frustration and inconvenience your wife experienced while using our service. We understand how personal and important reunion-related searches can be, and we regret that this disruption affected her experience.

From time to time, we encounter activity that our system flags as suspicious or unusual, which can put both consumers and TruthFinder at risk. When this occurs, a temporary limitation may be placed on the account while it’s reviewed. These extra precautions are in place to help keep our users safe, though we understand how this can be frustrating when the intent behind the searches is completely legitimate.

As a courtesy, we’ve issued a partial refund and confirmed that your account has been canceled as requested. You’ll still retain access through the remainder of your current billing cycle. We’ve also escalated the matter internally to ensure access is restored and to help prevent any further interruptions.

We appreciate your understanding and the opportunity to address your concerns. If you need further assistance, please feel free to contact our Customer Support team at 855-921-3711 or by emailing us at help@truthfinder.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.

TruthFinder Customer Support Team

Dear Michelle,

Thank you for your follow-up. We appreciate the opportunity to clarify.

Our records show you created an account and purchased a report through TruthFinder, not Instant Checkmate, on June 17, 2025.

While both Instant Checkmate and TruthFinder are part of the PeopleConnect family of brands, each entity operates independently with its own website, user interface, sign-up process, and clearly marked branding. The TruthFinder logo appears throughout the user experience, including search, billing, and report viewing. Nor do we have functionality on our people search platforms that would automatically create and transfer account information from one website to another.

Regarding the report itself, we’re sorry to hear it did not meet your expectations. We compile the information in our reports from available public records provided by federal, state and local government agencies and other reputable third-party public record data providers. TruthFinder (nor Instant Checkmate) is not the original source of the public record information that is compiled in our reports. As disclosed in our Terms of Use, occasional inaccuracies may occur due to the nature and limitations in public data sources or instances where individuals may share similar identifying details. To help narrow results and improve relevance, users can utilize the “Refine My Search” option after an initial search to add more specific information—this may improve the amount of detailed information provided in the report.

Lastly, regarding the refund confirmation emails, we have re-sent these to the email address associated with your TruthFinder account. If they are not visible in your main inbox, we suggest checking your spam or junk folders, as automated messages can sometimes be filtered there.

Your feedback is important, and we remain committed to transparency and continuous improvement. If you have any further questions or need additional assistance, please contact our Customer Support team at 855-921-3711 or email us at help@truthfinder.com. We’re available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.

TruthFinder Customer Support Team

Hello Aaron,

Thank you for taking the time to share your feedback. We’re sorry for any confusion or frustration you experienced, and we appreciate the opportunity to clarify a few things.

To view a report with TruthFinder, customers simply need to log in, run a search if needed, and select “View Report.” While we do offer a Verified Report Owner feature, it is completely optional and not required to access your report. This feature is designed to help users track the accuracy of their background report over time, especially if key personal details—like addresses, phone numbers, or email accounts—have changed.

After reviewing your account, we can confirm that your subscription was canceled successfully through our website, and a full refund has been issued to the original payment method used during sign-up.

As a courtesy, we’ve also provided a downloadable PDF copy of the report you requested in the email we sent, so you can review the information without needing to log back in.

TruthFinder compiles public data from many sources, but some records can become outdated depending on how frequently those sources update their databases. We’re always working to improve the accuracy and timeliness of the information we provide.

If there’s anything else we can do to help, please don’t hesitate to contact our support team at 855-921-3711 or by emailing help@truthfinder.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

TruthFinder Customer Support

Hi Elizabeth,

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand how disappointing it can be when a report doesn’t provide the information you were hoping for. Our goal is to offer useful, easy-to-access public record data, and we regret that your experience fell short of that expectation.

Refund requests are handled on a case-by-case basis, and we’d really appreciate the opportunity to review your account and see how we can help. At this time, we haven’t been able to locate an account based on the information provided in your review. To assist us in locating your account and fully addressing your concern, we’ve also reached out to you via email with a request for the following:

An alternate email address that may be associated with the account

Member ID (if available)

Invoice ID

Date and amount of the most recent charge

Once we receive this information, we’ll be happy to investigate further and work toward a resolution.

If it’s more convenient, you can also reach our support team directly at 855-921-3711 or help@truthfinder.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

TruthFinder Customer Support