The Bradford Exchange Online Reviews

I ordered a Celtic ring for my daughter for Christmas, it had a guaranteed delivery by Christmas eve. I received it on December 30th and it was the wrong ring. I finally got the correct ring January 5th, and it was nothing like the picture. The ring looked like a 8.00 ring you would buy at the Dollar Store. The stone was cheap, the gold was already coming off and the saying that was supposed to be engraved on the inside of the ring was a peel off sticker. I can't believe I wasted my money, this has been an awful experience and I will never buy from or recommend them to anyone.

My fiancé bought this ring for Christmas for me December 2015. The picture looks beautiful but when I opened the box you could hardly recognize the ring. There are two rows of stones - one brown and one diamond like. The real stones are so small that you can barely tell what color they are. The imprinted names are so small that I had to get a magnifying glass to determine which way to wear the ring. Two weeks after wearing it under normal conditions, the gold tone color came off the band showing a silverfish color. The picture shows a beautiful ring and the real ring is embarrassing to wear. If you are going to sell a product at least be honest in your advertising. The product should be pictured and not an artist's rendition of what it looks like. I have retired this ring sadly to the back of my nightstand drawer. I hate it.

For the second time in the span of two years, I have received a phishing scheme email from The Bradford Exchange customer service listserv. The way this scam works is that the email appears to be a response to the individual's order request. I imagine the company will ship and bill and I infer that seniors – or English as a Second Language, individuals might be stressed into paying the invoice and keeping some ridiculous collectible. The first time this occurred the unfortunate customer service rep admitted the fraud and essentially offered up, "I need the job to pay my mortgage". Awesome way to do business and a really good old Midwestern sort of company in the tradition of the snake oil salesman of the 19th century.

I spend 4 months a year in Florida as a retiree. Home is Ontario, Canada. Attempted to purchase a 200 dollar item. Would not process as my billing address was in Canada and I was in Florida. I purchase many, many items on my credit card while in USA without a problem... Bradford Exchange seems to be operating in the dark ages. Disappointed that they still operate in an old fashioned way. Will give my business to others.

I ordered a pair of Texans shoes for my daughter for her 16th birthday, a full two months in advance. An email from Bradford Exchange 16 days later, confirmed my order was shipped and a tracking number was given. Fast forward 30 days later, and there was NOT a package at my door and the tracking number they gave me was invalid. Through the course of several phone calls, I was told the order was lost, to call in 3 more days to reorder new ones which I did, only to be told I had to wait first for an email with a form to fill out before they would ship.

I ordered a love's promise ring back in January, I paid $25 installment and received the ring. Our names are correct and the stones are correct. I'm pleased with it so is my girlfriend. I have now paid the second installment but the total I owe has not changed $99. I called customer service, late 10:30 pm 3/7/16 expecting a recording, a woman answers and asks my name and order number. I tell her I just want to know my total when she claims customer service is closed, then I hear another woman in the background laugh? Since I do have the ring I'll just keep it and those last two payments. Needless to say this is the time I deal with Bradford Exchange. Good luck to everyone who has a lawyer and/or case against this company. I'd suggest organization and honest practice if you want to stay in business.

I ordered a personalized ring for my valentines, every time I check for delivery the date keep changing. At first they said it's gonna be delivered on March 4, then 8, then now April 11. Very disappointed and will never order from them again nor recommend them.

I knew when I ordered the Christmas Nativity scene that I was taking my chances with this company. These types of companies have a habit of sending stuff you never ordered along with a statement demanding payment. Well, although they sent me the Nativity scene, it was sent piece by piece which was not indicated in the flyer when I ordered it. So I kept getting pieces of the scene along with a bill saying I could either pay per piece or the total amount. I paid the total amount so I would not have to keep paying out each time a piece arrived in the mail but I still get statements saying I owe them money. Then they sent me a duplicate piece and another bill! I returned it and a few weeks later, received yet another bill. When I tried to call the automated system, they did not even have a record of my account even though I entered the account number that was on my bill! I will NEVER order another piece of crap from this company EVER AGAIN!!

I have returned some products for refund well over $1200 worth!! Returned over 4 weeks ago and was told I would be refunded in 7-14 days!! It's been over 4 weeks and I am still waiting!! Every time I call I get told another week!! Meantime one of the products returned was on payment schedule which I was paying!! After I returned it I have received several letters from collection agency!! These items were returned 4 1/2 weeks ago and they do that!! And still waiting for refund!! Have appt with lawyer in morning!! Not only do they charge triple the price than anyone else they don't refund in any legitimate time!! They charged me $44.99 for a 1999 dollar coin!!! Unbelievable!! Take my suggestion and buy somewhere else!!

I ordered an item from the Bradford Exchange for Christmas, but later that same day realized that my order was not exactly what I was looking for so I cancelled it. Too late! I not only received the item, I received two!!! It took them 0.5 seconds to debit my account. But now it is Feb 16th and I haven't gotten my money back from them. I call them on a weekly basis only to listen to all the excuses why it takes so long. Will not ever order from them again!!!

Last week I received a one-page postal letter asserting that I'd ordered a cuckoo clock from the Bradford Exchange of Niles, Illinois (The letter gushed about how "the careful crafting of a select quantity of 'PUG CUCKOO CLOCK' is near completion and your reservation was received in time to secure shipment. Congratulations!"). The clock's "issue price" was listed at $149.95, with "S&S" (shipping, evidently) of $17.99, for a total of $167.94 to be paid by credit card before the item would be shipped.

I had no trouble with them yet. I order pair of Saints shoes. Shipping was fast, quality was great.

Bradford Exchange creates a billing agreement that a purchaser is totally unaware of!! I found additional unexplained and unauthorized charges to my PayPal account after purchasing a ring from them. They evidently can charge my account for unlimited amounts without my PayPal password or authorization. This practice should be illegal. The ring ($128.98) I bought was returned for sizing & though my original payment was refunded today I received a bill in the mail for a ring I don't have??? An additional charge of $34.42 on my PayPal account still hasn't been explained.

My husband wanted the Ford Truck clock which he saw in a flyer from BE but I couldn't order it online since they didn't have it in stock yet. So I ordered the Mustang Garage wall clock instead. Although I thought it was pretty expensive, it looked great! The clock arrived (by MAIL!) only 5 days after I placed the order. It was in perfect shape, no broken parts. My only complaint is that it looks a LOT cheaper than the photo online. It's the sort of thing I might have paid $50-$60 for if I had seen it in a store. Still, I have it and it is intact and arrived more than on time, so he'll have it for his birthday.

I placed my order for this Irish Family Christmas Tree Nativity Collection in July 2015. I received the first 3 Shipments. The Holy Family, The Pre-lit Christmas Tree and the Creche and Free Tree Skirt. I called in December because I had not received any angel ornaments or the other nativity figures. I was told they were on back order. I have paid $203.80. I believe I have overpaid for what I received. The advertisement read $59.97 in 3 installments of just $19.99. I paid $76.43 on July 22, then $25.47 or $25.99 monthly after that. I actually had 2 payments taken out in October of 2015. They are telling me I owe them $25.49 for December. I am telling them I owe them nothing and to cancel my order. They really rip you off. I never received any back order items and it's the end of January!

We purchased SEVERAL collector plates from them years ago based and part on their glowing reviews of market rises and increases in value. We understand the market has changed but now that we want to sell they advised us that they got out of the resale business (we assume as they oversold and saw the market tank) and referred us to eBay etc. We now see they are not selling or selling for much less than we paid. Hindsight is 20/20 but we realize that what they touted as being valuable is actually useless junk. I will never buy from them or recommend their company to anyone.

We've bought a series of 3 pieces of a collection item and only received 2, but charge for the 3 pieces.

I ordered checks online as I always do but just not with this company. Anyway when I went to use them the account number was wrong and the bank would not recognize it because it would not scan through their system. I called The Bradford Exchange and the person I spoke to said sorry but I would not be able to get my money back because I ordered online and there is no margin for error when done online. It goes straight to the printer so it would be my mistake if one was made. DO NOT ORDER CHECKS FROM THIS COMPANY. THEY ARE VERY CHEAP AND WILL NOT OFFER AN EXCHANGE OR REFUND...PERIOD.

In January I checked and the date was bumped to the 18th of January. Then again it was bumped to the 28th of January.

On Oct. 19, 2014 I purchased, via a 7 part subscription for my Mother's Xmas present. As of Xmas 2015 I have only received 5 parts for this and am not willing to wait any longer. I have told them that I would like to mail the 5 parts that I have back for a full refund but because some of the items are over a year old, they will not take them back. This is terrible service as they cannot seem to finish this subscription and now because of the time that has gone by are not willing to take them back. I am stuck waiting for these final 2 installments with a letter offering me a $5 discount on my next purchase! They are still offering this item for sale but can't seem to finish my order.

On 12/28/2015 I cancelled my subscription with the Bradford Exchange due to wrong interpretation about how much a product/item cost in final fees. Once upon cancelling, I had been promised that I would receive a refund back to my debit card. Due to my 2nd payment not going thru off my debit card, my card was removed from the database causing them to send me a refund check which could take 30-45 days. They want their payment on time but when it comes to refunding a dissatisfied customer, the Bradford Exchange takes forever.

I have heard nothing back about the problems I am having with Bradford Exchange, since my first email on 11/28/15. Please get back to me ASAP BY PHONE as no one seems to understand the problems when we email back and forth. And now no one is responding or helping me at all. First issue: I did not order the "Magnificent Blessings" set, yet received it in the mail, and the stable wasn't even in the package! My account was then charged $23.32. I actually love this set BUT it was missing the stable! Second issue: I ordered #** but cancelled it within 30 minutes and ordered something else instead: # **. My account was charged for both, but I never even received # **! I received a confirmation of the cancellation on 11/28! Thirdly: I will be returning my doll order, # ** as I didn't like it, so would like to stop being charged for it.

After placing an order online in early December, the items shipped via Fed-X to my local post office and then were inexplicably returned to Bradford Exch. days before Christmas. After an hour on phone to Bradford, rep told me they were not returned but were out for delivery. Approx. Dec. 28th, I called Bradford again and after 45 min was told 1 item was returned, the other lost. They could re-send order but wouldn't rush shipment. After speaking with mgmt, I was given choice of discount or rush shipment. I chose discount but now (Jan. 5th) I see that they won't ship items until Feb. 9th. Not only do I have to send my gifts to recipients after Christmas but it will be after Valentines Day as well! Will NEVER deal with Bradford Exchange again!

Suggestion to everybody ~ Do not buy from Bradford Exchange!

My boyfriend ordered this ring as a commitment ring. It arrived by Christmas (23rd) as promised. The quality is nothing even remotely close to the photo in the advertisement. It most certainly is a misleading advertisement and this company needs to be reviewed for misleading, inflated advertisement. You cannot even tell they are diamonds. They look like a silver inlay. The mocha is nearly invisible. It was not polished and jewelry cleaner removed tons of crud. This is the first and last time we will do business with this company. This ring is not worth half what he paid.

I have a few words to say about this company. I've worked for them as a customer service representative, and left the company for a number of reasons, not least of which was their bad business ethics. First of all. I collect stuff, and I like high quality merchandise (tools, clothes, whatever). I understand the value of paying more for something that is clearly better than something that costs less. Pay more money for a nice shirt, and you just might get a shirt that wears better, lasts longer, and looks nicer than the shirt that costs less. This is not so with the Bradford Exchange. With this company, you are paying more money for less. Everything that you can get from Bradford Exchange is available somewhere else for less money better quality.

I ordered a ring for Christmas on Nov 22. Guaranteed Christmas delivery. Never heard back. No charges. Ordered again Dec 19. Got confirmation of Feb delivery. Called customer support. Listened to Spanish announcements for ten minutes, then was told they got both orders, item were due in "soon" and Dec 25 delivery was on. Dec 25 I was charged and got email saying it would be here that day. Dec 29th now. Nothing. Said I would get a tracking number. Nope.

You'll be sorry if you order from this company. I ordered a Christmas gift for my father on December 7, 2015 and the status on my account with them said it was being processed and that I would receive it by December 24th. On December 21, the status remain unchanged so I called The Bradford Exchange (the number is not easy to find but if you do a google search on About Bradford Exchange, a number will come up). I asked them about my order so when they looked it up, she said that product was never sent to them from the manufacturer. So at that moment, I confirmed with them that I would not be receiving it by Christmas and to please cancel my order.

In 2013 I wanted to obtain all of the Farmall Christmas Village pieces. Well, Bradford was only capable of sending the barn. Then they sent the barn again... I returned it and tried to solve the issue. They sent their nasty collection letters and I thought I finally had this cleaned up. I ultimately received one barn for which I paid. THEN in late 2015 they turn over a balance of $59 to their just as unethical collection agency, National Recovery. Their intent is to harass and bully until they can force you to pay something you don't owe. Apparently, I am going to have to file a complaint with the Colorado Attorney General to try and get this now bogus negative credit information off my file. By the way, I would give this outfit a minus 10 stars if it allowed. Do business with Bradford Exchange at your peril.

Frustrated! I ordered a pair of Green Bay Packers shoes on Dec 2nd for my daughter for Christmas. There were other websites I could have gotten them from but I chose Bradford Exchange. When I checked the shipping status the next week it said that they would be shipped no later than Jan 27th. I then emailed customer service, I could not find a phone number to call besides for order placement, and asked them to verify that I would receive the order before Christmas. They responded and said that I WOULD receive the order on time since they guaranteed Christmas delivery. I never got the order.

I ordered 2 identical necklaces and was told they would be shipped by 12/21 after the purchase... I called and called about the tracking information... I was told they "will get there." On 12/23 we received one of the 2 (that were ordered at the same time) and not the other. I called again and was told it was on its way. Today I looked up the order number and it says will be shipped by 2/06, 2016!!! NEVER AGAIN!

I see I'm not the only one that you lied to, and took advantage of. Rest assured, it will never happen again. Ever. And anyone else I can tell about it either. You were fast to grab my money, though and promise 2-day FedEx delivery. Never happened. So this is how you run your business? Shame on you. And I'm a handicap vet. To everyone that reads this, boycott these people. Don't get hook, like the rest of us did. And yes, You Suck.

I had a very hard time finding a Christmas present for my sister-in-law. Came across the Bradford Exchange and saw a beautiful Thomas Kinkade snow globe that I thought she would love, and was willing to pay almost $33 in shipping fees to have it arrive by Christmas. The website was full of "Express Shipping" available claims, which indicated the item would arrive by December 23rd. Well, here it is, December 24th and no package has arrived. So, I went in to track the shipment and it indicated that the order was "in process" and set to arrive in FEBRUARY 2016! For $33 in shipping it would take 2 months to get here! So, I called customer service and was told that the item shipped out today and would arrive next week--ok, better than February, but still not worth $33 in shipping that I paid to have it arrive BY CHRISTMAS as promised on the website.

So my mother could only afford a couple gifts this year and decided to purchase my father's and brother's Christmas gifts through The Bradford Exchange. In the advertisement that was in the newspaper we purchase, it said that if we ordered soon, that it would be here before Christmas. That same day, after looking at their website, we found the perfect gifts for my dad and brother. We did two separate orders on December 6. Like a regular store like Kohl's or JCP. We expected to receive it within two weeks. I didn't receive the shipment confirmation email for my father's gift until two days ago (December 21). So today (December 23), we received the gift, and we were hopeful that we would receive my brother's gift by tomorrow even though we didn't get the shipment confirmation email.

Ordered two items a 3kt ring engraved platinum. The engraved names are crooked. The second item a charm bracelet with all 6 of our kids names on them. Said guaranteed by Christmas. Said shipped Monday Dec 18th. Called after 2 calls on hold for total of two and half hours waiting they said it was stuck at a jewelers and would be fast tracked to me before Christmas. It's Dec 23rd at 9:44 pm I have a deformed ring and no bracelet to give for Christmas. Spent $300+. This is crazy. Never buying like this online again.

I ordered a watch that my husband wished for in early November 2015. It required no special personalization. This was to be a Christmas gift and here it is Dec 23 and while it has finally shipped it will not arrive by their guaranteed Christmas delivery. Their customer service people seem confused, not one time did I get the same answer from their staff, only to tell me the item had shipped when in fact it had not. When it did finally ship the tracking info was not updated. This is my 1st and last purchase with this company. Hope he enjoys the picture of the watch that will arrive AFTER the holiday. Beware if you consider dealing with this company. I gave them a 1-star rating because it required a rating.

I placed an order on-line for a Christmas gift for my son and received confirmation on December 10th. It stated that the item would arrive by Thursday, December 24th. I checked the shipping status a week later and it stated only that the order was received. I called them and a customer service rep told me that is was on back order. I asked him why I didn't receive any type of notice stating that. He put me on hold and came back on the phone with "good news". He said that it's on back order but that one is being shipped out to me in 2 days so I would receive it by December 24th. I thanked him.

I made an order for this doll for a Christmas present on December 7th. It never arrived. It's now the 23rd and I have sent emails if I could get a replacement before Christmas and the answer was no so I requested my money back and that's been now couple days and still no refund. I wonder if this company even exist or if they are trying to steal from people because this is ridiculous, very disrespectful with others lack of communications. They don't even try to make it better for screwing up not, even an attempt and I never even got an explanation to why the item never arrived. With the experience that I had with this people if I were you I would never order from them -- BRADFORD EXCHANGE. DON'T ORDER FROM THEM. YOU WILL NEVER RECEIVE YOUR ITEM AND WILL BE TREATED LIKE NOTHING.

I ordered a doll (the only thing my girl wanted for christmas) early in Nov, actually Nov 11. As of Dec 10, I never received a doll. I called in and the other doll was declared lost in the mail and a new one was supposed to be sent ASAP. It is now Dec 22 and my doll has still not shipped. Payment has been taken for some time. Apparently it was released to shipping on Friday, Dec 18, but somehow has not shipped yet. Thanks Bradford Exchange for ruining my child's Christmas. The only item she asked for they cannot seem to get to me. Not like this doll is cheap. They also said they were going to express post it so it would be here in time. However, it never left. Horrible experience. I will never order from them again and I will make sure everyone I know doesn't as well.

I ordered a gift a month before Christmas, never received it. I called, took 30 minutes on hold to get a customer service person. They lost the order so I cancelled the order, wanted to be refunded. I was never refunded. I had to call backed again, after 15 minutes on hold they hung up on me. I called back, took another 30 minutes on hold, finally talked to them. They never put in the refund. They say they reshipped the order that I need to refuse the package or return it myself. This is a bad company, poor customer service. I will never ever order from them again!!!

I had ordered a wolf collectible online from Bedford exchange on the 5th of December and I need it for Christmas because it is a Christmas present for someone. And I have been waiting for it and it has not came yet. I need it by Christmas Eve and I am not very happy right now.

I ordered checks and found them cheaper somewhere else. I cancelled the order the same day! When I placed the order they stated that I would need to send in a printed check. I didn't and I had cancelled the order within 24 hours of placing it. I then receive a call stating that they have shipped. The checks are poor quality with only the name of the bank (no address). Once you order you are stuck with this horrible product. DO NOT USE BRADFORD EXCHANGE FOR ANYTHING!! Now I am inundated with scam callers! DO NOT USE!!

I wanted to give my daughters a father/daughter necklace for Christmas. So after looking around for months, I found exactly what I was looking for on the Bradford Exchange site. Beautiful pendant with a nice chain. I was first a little upset because while I ordered all 3 at the same time I had to pay 9.95 shipping on each. On a 357.00 order I kinda thought shipping should be free but wouldn't have minded 9.95 verses 29.85. And then they came! After opening the first one, I quickly opened the second one thinking a mistake had been made. No such luck!

I ordered two Chicago Cubs items on Dec 1st for a Christmas gift for my hubby. Both items online have in bold red letters guarantee Christmas Delivery. I placed my order and they are saying now it won't be here till Jan 21st! Are they serious??? I called customer service and they gave me a tracking number that is non-existent with any shipping. So I go to my account and copy the tracks number and paste it at USPS and FedEx and it still isn't valid... CS said it's already on the way and not sure when it's going to get here!

Ordered and paid for an advertised coin, but specifically requested not to join a monthly plan to receive additional coins. Bradford Exchange was duly notified via written notice and phone call. Furthermore, Amex card company was specifically informed not to accept further charges from the company. Subsequent coin deliveries were not accepted by US Postal System, but were clearly marked "RETURN TO SENDER". Significant time elapsed when notified by Bradford for demand payment as rejected by credit card company. Therefore, documented records adequately reflect Bradford's attempt for unauthorized payment to a program that was not asked... nor said coins received. Further issues will be submitted to Consumer Fraud to the Attorney General Office, State of Florida... and the Department of Professional Regulation.

I responded to an offer for train set that was mailed to me from Bradford. I called in because I was wanting to order 2 complete sets for Christmas. I was informed at that time that they were out of stock for 5-6 weeks. Employee completed order for 2 complete set and even quoted price with delivery. This was done on 10/4 or 10/5.

I ordered a product. It would not arrive on time. I cancelled the order. I was later billed for the product I never received. I contacted them. I was told it would be taken care of. It was not and sent to a collection agency. I owe the Bradford Exchange nothing and encourage people NOT TO ORDER FROM THEM.

I purchased and paid for this item online 8/18/15. When it was received, it was damaged. I inquired as to returning just the damaged piece, but was advised to return the whole tree which I did on 8/30/15. I inquired twice as to the status of this return & got nothing but prefab emails saying it takes 30 days or more, blah, blah. On 9/13/15 I used the tracking # and could see they received the item on 9/11/15 & sent them an email again asking for my replacement. They then sent an email saying they would send a replacement even though they had no record of the return and it should arrive around 10/07/15. It arrived today, 10/10/15 and it was damaged, worse than the first. I'm mailing the whole thing back and hopefully it won't take another 30 days to get my money back. I will not be ordering anything else from Bradford.

I ordered checks to pay my rent and monthly bills. Well the online system kept telling to me to put in numbers that I knew were not right. Sure enough get a call from my bank telling me to get new checks. Call the company and they will not print me new checks for free or give me my money back! I am a college student living off loan money! Great. Looks like I will not be eating this week... Worst company ever! And the guy just kept repeating himself and wouldn't let me talk to a manager! I just want my money back!

I would like to thank The Bradford Exchange for ruining my wife's birthday. I ordered my product as a gift 13 days prior to wanting to present it. I had to call them 5 days later to get them to list it and return phone me that it had been shipped. The tracking number I was given did not work for 6 days, I called back at 4 days to ensure I had the proper number. FEDEX website showed that the item was delivered to them for shipping 11 days after placing the order and paying for it. The item arrived 3 days later, the day after the birthday it was intended to be used for (14 days after order and payment was begun). Bradford Exchange verbally and online lied to me that they shipped the item when it sat in their warehouse for 6 days in order to pacify me when I called to inquire as to why it had not been shipped out 5 days after payment had begun.

I ordered checks from Bradford Exchange. When they arrived, they were of poor quality with only the name of my institution on the lower left. No address, city or even state listed. I was concerned a mistake was made as the checks looked phony and I doubted any retailer or business would accept them. They looked that shady to me. I contacted customer service and was told that was all they offered when you order online and to go ahead and try and pass them. I brought them to 2 local businesses and they asked a manager to look at them and both times asked if I could use an ATM. I contacted Bradford Exchange and they said this is what I get ordering online. PLEASE do not waste your money ordering checks from Bradford Exchange. I've ordered from other online check printing companies over the years and NEVER had this problem.

I ordered something for an upcoming anniversary gift from Bradford Exchange. I then thought twice about it. I looked for their company reviews and boy was I glad I did. I immediately called them, got hung up on twice, but I seemingly cancelled my order. Whether or not this is true remains to be seen. The first CSR I got was from India, I could not understand him, so he quickly hung up on me after he assured me he would transfer me to Customer Service. ??? Okay... Then I got a very tired sounding, slow woman that seemed that she could have cared less if she dealt with anyone. I hope my order was cancelled. I am glad you all have been vigilant about the company and leaving reviews. I can only wait and see if I was spared.

As a huge Seahawk fan I could not wait to order the tennis shoes and ring. Big disappointment for the amount of money I paid. The shoes started coming apart at the seam on the left shoe on the left side. I am not able to wear them for this upcoming season. Also, the beautiful ring I order was great for a very short time and then the green color wore off with just normal use. Will think again before I purchase or recommend in the future.

I bought 7 personalised musical boxes for my mom to give to daughters & granddaughters. So I emailed them to say the names on the charms were unreadable. I received a call from them today. What a company. Instead of sending the charms back I have to wait until they send me prepaid postage packages to send them back. Should arrive in 10 days, then I'll have to wait god knows how long. Now this was gifts from my mom to daughters & granddaughters. This woman is 79, has diabetes & is now on dialysis, and has been recently diagnosed with dementia. Her health is going downhill rapidly. They were supposed to be a keepsakes for them. I'll not be buying from them again. What a load of crap.

They said I owed them 141.$ on a ring so said I didn't owe them anything but they kept saying I did so I mailed them a check for the 141.$. And then they said I overpaid them of 141.$ and that they mailed me out a refund check for 141.$. And I waited and watched for the check for three weeks. And I called Bradford Mint and told them I never received their check and they said I had to wait a month and then they would send me another check. Well when the month was up I called them and they said I cashed the check and I said I never received or cashed the check and to please send me a copy of the check so I could take it to the police to prove I did not sign it. They said they mailed out the check copy but I never received that one.

It was my wedding anniversary on the 6th June and as a present I ordered and my husband paid "Love Never Ends" sterling silver necklace for me that comes engraved with both parties names. Both my husband and my names have been engraved on it. It arrived today and both my husband and myself was totally disappointed as the pendant and birth stones are extremely small and you need a magnifying glass to read the words on it or see the stones in it. The cost was £79.96. It cannot be returned as it has been personalised. In the pictures of the pendant which is of a good size and the names engraved on it and birth stones can very clearly be seen which is not the case when you receive the item. Don't buy this or you will be very disappointed.

Merchant offered a 1914 $5 bill for sale at a very reasonable price. Nowhere in the ad is there a link to contact the merchant about the offering either by phone or e-mail. Such information must be found by resort to collateral links on their site. The photo of the offered item shows a very pristine example leading one to wonder if the note one would buy is actually the one shown in their photo. The offering is silent as to this. Hence, I sought to call and ask that question at the customer support number they show on their site. I have called no less than two times. On the first occasion I was told by a recording that I would have to hold as they were busy with other callers. After holding for 20 minutes I hung up and decided to try again later.

The advertisement of the ring that I ordered looked totally different when it arrived. I got the engraving on the ring as it stated and it was so small that you had to get a magnifying glass to see it. The ring is topaz and it looks very dull. It looks like glass. The ring looks o.k. I suppose, but the ordering process was not done properly. This company isn't one that I would use again.

I ordered the forever in a mother's heart and it arrive in a reasonable time and it was everything I had hoped for. I would recommend to others.

Placed an order for these shoes in the beginning or middle of March 2015 for a birthday gift to a girlfriend. Contacted the Customer Service Department several time from April until July 15th. Same answer; "On backorder." It'll be another 4 to 6 weeks. One individual mentioned that Bradford Exchange's canned response is to tell customers, "It is still on backorder and the manufacturer has added another 4 to 6 weeks." This is ridiculous! My first experience with Bradford Exchange was not a pleasant one. No updates to my order - nothing! I would not recommend ordering from them for anything!

I received my ring and it's about three sizes smaller than the picture. I couldn't get it on my finger so I took it to a Jewelry store for sizing. I ordered a 6.5 and it came size 5. I got left on hold for over 45 minutes and then hung up on. There was no invoice with my ring so God only knows where to send it back or how to exchange it. Never ordering from this company again.

Morgan Silver proof dollar.... Coin sent was replica made in China.... Label left on package. Returned and refused, sent back at my expense. I called Visa and told them I refuse any further charges and will send back other 2 items when shipped w/o opening to address given. In all fairness, this was not the complete order, but not as advertised and no comment made about coins as these being given out.

I have not received the copper healing bracelet yet. I think I have waited long enough. Where is it? I order a lot from you and please look into this. A little disappointed.

I recently ordered checks from them and this isn't the first time I ordered so they have some of my info. Well I get the checks the other day and they have the wrong routing no on them. So I call, well I was flipping out. I wanted them to send me other checks with the right numbers on at no cost to me but they said "no way", but they would do it for the same price I just paid for the checks I just got. I said "I don't think so." Then I said I will never order from them again and I won't. I can't believe they wouldn't replace them for free. Now I can't use them so I just threw that money away.

The Bradford Exchange in my FB has not allowed me to unlike and unfollow them according to FB rule, hacking and invading my privacy through other websites shockingly appearing out of nowhere. And every time I follow FB recommendations they continue overflowing my notifications. It's been annoying and i don't want to get trapped in the risk of forcing me to purchase their items which has been done to many consumers in the past. They are hackers and have changed everything when I have complaint to FB. Then when I think they have gotten rid off, they start hacking into the system again causing me emotional distress and increasing my existing pain and health. Though it may be FB but all consumers need to be aware not to get bullied in FB by Bradford Exchange. Please make them stop from invading my privacy and disobeying FB...

Customers should be given itemized charges for order-- too many charges that customer should be made aware of. No invoice, there should always be an invoice in bag. Buyer Beware with this company... Never again...

I ordered checks from Bradford Exchange and filled out all information from my account. My bank had been acquired by another bank a year ago and I had no knowledge of a new routing number. Their website would not let you put in a bank name, only the routing number from your check, which I did. When I finally received the checks over two weeks later, a very long time in my opinion since my husband ordered checks from another check printer the very same day I did, later in the day, using the same shipping method I chose, and he received his checks for his account over a week and a half before these came, mine had the wrong bank name, I called them and they told me to call my bank to see if the routing number was correct.

Ordered two boxes of checks and when I received them the account number was wrong. Instead of correcting the mistake they blamed it on me and told me that since I ordered online they would not reprint them. She said that I must have copy and pasted the number in wrong, but then I explained to her that I manually typed my account number in and then triple checked to make sure the account number was correct. So just a heads up before ordering checks from them.

Ordered Our Family Is A Circle Of Love Mother's Day ring and it was suppose to arrive by Mother's Day 2015. The ring did not arrive by Mother's Day and was lost in transit. I called FedEx and they have no record of ever receiving it for delivery. I then called Bradford Exchange and they told me, "Sorry for the inconvenience" and they would ship another one in 4 to 6 weeks but refund my shipping cost and I agreed. Today, 6-4-15, it was suppose to arrive and my wife was excited to finally get the ring. Guess what? No ring. It was lost in transit again and they once again said they would ship another ring in 4 to 6 weeks. Not happening. I will go to someone else. Guaranteed by Mother's Day and still not here by 6-4-15. Done with this company forever. And suggest the same to anyone that wants their stuff on time.

My pocketbook came as ordered. Got lots of compliments on it. DO NOT give Bradford exchange your bank or credit card number ever! I pay by bill pay - my online bank only. That way you can dispute a payment if things go wrong, stop payments, and you have proof!

I was ordered a personalized pendant which I liked a lot except the quality, on the magazine it looked like white gold and shiny. What I received was nothing like that and after using it a few times and I forgot to remove it to take a shower it turned very dark and started to peel off.

My problem started back in April 2015 when I tried to order a gift for my mother on Mother's day. When I placed the order there was no information about this item being out of stock. I did receive an email apologizing Bradford Exchange made a mistake about what they had in stock. Okay, but I did not receive this email until weeks after my order was placed by me and after repeated attempts by email to try to find the status of my order. Finally a customer service rep. (CSR) suggested I change my order for something they had in stock. So I agreed just so my mom would have something. Guess what, still no PACKAGE!!! So my 83 yr. old mom did not receive her gift and as of this date 5/16/15, a month after I ordered the second item!!

I placed an order for Mother's day and was guaranteed to receive it on or before Mother's day. I call to confirm and received an email saying it was guaranteed. Well Mother's day passed and never received nothing. I called to check on the status and it would still take 1-2 weeks for it to be shipped. I do not back up their guarantee on when it will be received.

I am a first time customer of the Bradford Exchange and my experience was just downright terrible. I ordered this ring to give to my mother on Mother's Day and so I ordered it 7 days before Mother's Day so that it would have more than enough time getting to me. I purchased from the Bradford Exchange because they guaranteed that the ring would get here before Mother's Day and also they promised that the ring would ship out with FedEx Express shipping. Immediately after purchasing the ring I contacted the Bradford Exchange letting them know how important it was that I receive this ring before Mother's Day and they replied with some generic copy and paste message letting me know that I will be 100% satisfied guaranteed.

I ordered 3 items, all marked "delivered" by Mother's Day (10 days before Mother's Day). I called 3 days later as they had not shipped. They said their online shipping info was not correct. They will arrive as promised! 3 more days I checked with FedEx. One was sent ground and will arrive 4 day after Mother's Day. One will ship the day after Mother's Day, due to arrive 7 days later. The other one made it in time. These people are scammy and will say anything to get you off their phone. Will all the other honest companies. I WOULD PASS THE BRADFORD EXCHANGE BY!

I ordered a ring for Mother's day. It had our 6 family members names and birthdays on it and looked so beautiful. After receiving the 120$ ring today it was way smaller in size and clearness as well as two of the birthstones were wrong colors? The gems are so small I had to stare at it for 10 minutes to even notice they were purple instead of pink. So disappointed and praying they don't charge my card as other complaints show.

It was for a very important occasion. I have spent ample amount of time researching the watch. I paid extra for shipping, to make sure it gets to destination on time. First, it didn't happen. Second, it was very difficult to reach someone to talk to. Finally, when I did, they assured me that my watch would be delivered within 2 days, that did not occur either. Now it's already a week passed, still didn't receive it, and anniversary date has passed. No call too to follow up or to explain those further delays.

I ordered a soul mates ring and never got it. But I'm still being billed for it. I ordered it over a year ago. I've called and emailed them and never heard a thing. I'm mad and disappointed. I sent a down payment like it said - you took my money and ripped me off. You should be ashamed.

I ordered the Tinker Bell Embrace Ring and first off it says up to ten days to get it and I hadn't received it after 17 days. I called them and spoke to a woman who was very rude to me so I asked for the manager. He was just as rude as she was and told me, "Well I don't know what to tell you except wait for it to come." I finally got the ring and it looked nothing like the picture at all - it was so ugly. I called them back and told a manager I would be returning the ring. 3 weeks after I mailed the ring back I still had not been refunded so I called and they told me it takes 4 weeks. I then found out they tried to charge my account 5 times for my second payment knowing I was returning it so I was then told I would receive a refund check in 15 days... WORST EXPERIENCE OF MY LIFE!!! I would not recommend anyone ordering from them. Save yourself the headache.

My husband purchased a "Nightmare Before Christmas" italian charm bracelet. It was supposed to have 49 crystals in a couple of the charms. There were 0 crystals. They have replaced the item 3 times with no crystals. They are sending a new one.

Got a thing in the mail last January to order a ring called hearts and Kisses ring. It was guaranteed to be here by Valentine’s Day then I noticed it is not to be shipped until March. After some major arguing with the customer support I got some discounts for about 50 bucks off then they Guaranteed it was going to be shipped by April 20. I checked the order status on it today April 21 and now it’s not going to be shipped until June 20. Seriously what kind of stupid game are they trying to play here? So far they cannot keep their promise or their Guarantee. I am seriously thinking of reporting them to the Government for False Advertising.

I am being HOUNDED for a sum of money I cannot what it is supposed be 'I bought?' I first had a reminder for thirty two pounds 94p on December 16th 2014. Because it was so close to Christmas and I had a lot to deal with as well as feeling unwell I called to question the demand. I checked my cheque book and I had sent a cheque for that amount on 12th November but I had not put details which I normally would have beside each payment I make. But circumstances as above I authorised a ''debit card'' payment.

Received several pieces that had broken strings. I want to return them. Very fragile glass art.

They printed my checks incorrectly and would not reprint stating that I sent in the wrong information. Luckily I saved a copy of the order before submitting and had to disprove them. They are not a honest company. Don't use them.

I thought when I order that I choose monthly payments. I sent several emails right after I did the order to make sure and no answer. So I called this morning and was told the was shipped and they took the 400 out of my husband account and they could do nothing for me. This just isn't good customer relations.

So I ordered a present for my aunt in 2012 and I got it. Very happy with the piece. Then they kept mailing me stuff I didn't order and I sent it back. Now in 2015, I'm trying to buy a house and it's coming up on my credit report as a mispaid bill of stuff I didn't order and I returned and they won't help me fix their mistake. So now I have to fix it. Bunch of scammers, I tell you **.

I received my order of address labels, to learn there are 2 mistakes. My street address should read **. Not "NRollingHills Dr," which lacks 2 spaces. Can you please expedite the order with the corrections, since I had to wait for several weeks to receive the faulty ones.

I order checks from Bradford Exchange on 1/28/15 by mail and sent the required cost and reorder slip. 3 weeks go by and no checks, just a bill for a extra fee of $2.45. I paid thought I added wrong. Checks came a few weeks later... I check the order, to my surprise they are duplicate checks, I ordered single checks. I then look at my info and my phone number is wrong. I call, and tell me they will take care of the matter. A month goes by, no checks. I call again, being reassured they will be a few weeks. As of March 21st no checks. Have called again, I have run out of checks and have been using the ones sent to me. Called again, told them I'm not happy and will never order a thing from them again whether it is checks or catalog Items. Still waiting for my corrected checks.

I received a promotional letter from them in November of 2014 for a beautiful Christmas Peanuts Tree and the offer was for $149.99. I absolutely loved it so I ordered it and got into a payment plan with them using my credit card. Checking my credit card statement I notice they charged me almost $60 extra. I called them and they asked me to provide the promotional letter for them to return my money!! This was over 5 months ago, so of course I can't find the promotional letter.... What a completely dishonest company!!!

The picture in your advertisement makes this ring appear larger and Eagle, Globe and Anchor so very distinct. We are a very Military Family. The ring appears as a miniature of the picture you advertised. Because my daughter believes Once a Marine Always a Marine she wants to keep it, but we are truly disappointed. With my original order I sent two orders and two checks, the size 9 for my daughter and I had ordered a size 7 though that size should have a been a 6. Anyway my second order was not filled and the check was not cashed. Because of my disappoint with this product I am just as well satisfied you did not fill that order. I am sure I will not be the only complaint you will get with disappointed buyers.

The picture of the centerpiece looks real good. I did not notice in the ad how small it was. That was my mistake. However, the flowers at the Dollar Tree (that is the store every thing for a dollar) looked a whole lot better.

I purchased a "Sweet Decadence" diamond ring. It stated it was set in an 18k gold plated setting. The ring color turned to silver after wearing it off and on for only two weeks. I will never buy any jewelry from them again. I spent $190.00 on this for my 20th wedding anniversary with my husband. It was supposed to be a keepsake. It is so sad and since I did not return it within 90 days now it is too late to get my money back which is my fault. But I was just so devastated by this poorly made and falsely advertised ring that it really broke my heart. I have Multiple Sclerosis and wish I had followed through on my part. But I am very challenged at times and often sick. So I am just putting this on here as a warning to those who think this company sells quality items. I don't think so.

I ordered some checks, verified that I did not want to upgrade the "delivery", hit continue, then submit and they sneaked that fee on right at the end, VERY DECEITFUL. Make sure you review EVERYTHING with this company.

Back in November 2014 I ordered two musical jewelry boxes for my granddaughters and was promised delivery by Christmas 2014. It was advertised on the website as well as by Canada Post mail. I called several times - emailed several times. Unfortunately Christmas came and left without the boxes. I was told first week of January 2015 - again no boxes - the shipment date changed weekly and the last communication I had with them, the shipment date had changed to end of March 2015.

I have a copy of my check they cashed for a ring on 2-18-2014. I have not received nothing in return! I have been trying to get my money back since Oct 1 2014. I keep getting told "we will send it in 7 to 10 days." I've been told the something every time I call 15 times. This is criminal theft.

I ordered a mother’s ring for Valentines Day. I placed my order on 1/29/2015 with a guarantee of delivery by Valentines Day. I received an email on 2/5/15 stating my item has shipped, then another email on 2/9/15 and my card was charged. I sent an email asking which date was correct. I got a response stating that the earlier day was when it was shipped and the later day was when it was posted by the carrier.

I had placed an order approximately ten days before Valentine's on an item that was GUARANTEED to be received by the 14th. On the 13th, when I had called and spoke with someone I was told it was shipped and I should definitely have it by tomorrow. Well Valentine's day came and no order came in from them. I sent an e-mail explaining the situation and on the 16th I receive an e-mail the item has shipped... I spoke with a representative and was told that I would be reimbursed for the shipping and that the item should be in by the 19th - we shall see!

Returned an item to The Bradford Exchange and still haven't got notification of them received it. Called for them to credit card, but they keep putting me to reimburse me my refund to my card. Getting tired of it. Why and how do I get back my 84.00 back? Hello?...

I ordered my ring (saints ring) in Oct.2014. They said it's on back order. I still Haven't received my ring. I've already sent my first payment. I would really really love to have my ring I ordered. I wouldn't have ordered it if I didn't really really want it OK?

I ordered a coca-cola through the years train set in early October 2014. I didn't received the first piece (which was one plastic made engine) until December 18, 2014. Then on December 19 received the train crossing signs. For both these items, they charged me 150.00. I have called 3 times and have finally been told I was supposed to receive at least 2 more boxes. I really don't like complaining about companies, but people need to quit dealing with this place. They practice what I believe to be false advertising.

I ordered on December 23rd, 2014 for my Daughter's birthday on 1/13/15. The estimated delivery date was Jan. 13-17th. I have been given four new delivery dates and today, February 10th, the new delivery estimate was somewhere in the middle of May! Unbelievably terrible service with customer service agents giving unreliable delivery information to back it up. I have cancelled my order.

Ordered item 2/1/15. Ship date posted as 2/6/15. On 2/6/15, ship date changed to 2/16/15 without notification or explanation. This will miss the deadline for the event the gift was purchased for. Customer service said it was shipped to the engraver today and could not view or explain the change in ship dates. After reading other reviews, I can only hope to eventually receive the item.

In early December 2014 I ordered a bracelet for our Mum for Christmas and told would be ready for then. Just before Christmas I rang again to be told that it was out of stock and this was never mentioned to me when I ordered or else I wouldn't have done so. Since then I have made numerous phone calls but still no bracelet. Our Mum's birthday has now come and gone and still no bracelet. I have spent a fortune on phone calls and often these call backs are never done.

Order of an Elvis welcome Plaque with family surname 2014 - Firstly money was taken out of my account. It was supposed to be delivered early December. A week before Christmas it had not come. I contacted them and they said it had been delayed and would be with me early Jan 15. It did not come. I contacted them and they told me it would be mid Jan, it did not come. I have contacted them on the 28th Jan and have now been told that it was sent to me on the 9th Jan 15 and that if I have not received it they will send me an insurance form. It obviously was not sent on the 9th Jan because I contacted them twice during January 2015 to see where it was. The service is the worse I have ever come across. Not only do they owe me money, they have lied about posting it as well.

My Daughter, I Love You Always Personalized Music Box - These were Christmas gifts for my daughters. This order is from December 02, 2014. I was told it would ship between December 17th and 24th. I called customer service on December 23rd and was told it was being shipped that evening and would arrive by the 24th at 8 pm. I still have not received this order.

First of all, this company (Bradford Exchange) does not put a phone number on any of their correspondence so it is impossible to contact them regarding anything. I bought my granddaughter (1) of those I love you boxes. I paid the bill - now they send me (2) checks saying I overpaid. And now they are sending me a past due statement. Again there is no phone number to call them. They do not respond to any letters I have sent them. The merchandise is excellent but they lack anyway for a customer to contact them.

My elderly parents have ordered products from Bradford Exchange thinking they were purchasing something of lasting value, especially jewelry that is advertised as "gold" and "antique coins." In reality, it's lightly gold plated and facsimiles of antique coins. The prices are inflated and more valuable investment quality jewelry can be obtained through other sources. I have requested that the catalog mailings to their home stop. My requests have been ignored. I am still attempting to stop the mailings.

This morning in the post, my husband received a letter addressed to Ms Maria **, the envelope appears to have been resealed and on the back someone has stuck my husband's address on a label and redirected it to us. Postage is paid by GB NCH634. Inside the letter contains a supposedly crown coin and an invoice saying that money has been taken out of our account and that we will receive another coin in a month's time. My worry is that if this kind of letter is sent to an old person, they might think that they have actually ordered something and have to pay for it. Can you please advise?

I purchased a snow globe for my girlfriend for Christmas and it said I could get it by Christmas Eve. It is now January and I just now heard back from customer service saying that it will be 4-6 weeks until they can send me the snow globe. I then reported them to the Better Business Bureau.

I ordered an Expensive collectible Disney Christmas tree for my son. What came was not what was pictured. After closure inspection, it appears that the original picture may be photo-shopped. Amazon and Disney should not allow Bradford Exchange to sell their items or be licensed to sell any type of Disney products. See photo on Amazon vs photo of tree received.

On December 1, 2014 I ordered two separate personalized music boxes for my twin daughters for Christmas presents. At that time Bradford was offering which music boxes were available for Christmas delivery. I received 1 on December 9th, but the other still hasn't been received. Since Christmas has already come and gone... I figured I'd hold off until their birthday which is 1-11-2015, however, the date has changed 3 times in as many days... Their customer support is worthless... Lamely answering emails... No alternate product offered or no resolve.. So I called them today.. Was on hold for over 45 minutes... I hung up... This is disgusting.. I WILL NEVER ORDER FROM THEM AGAIN.. These are high priced items and their behavior is totally unacceptable.

This company promised a ring I ordered by Christmas and I just received a email saying it will be 6-8 weeks because of the manufacture. I have read the complaints and they don't care. Does someone have a physical address for this place. I will personally go there to get my money back. This place sucks and should be shut down.

I placed an order online for a bracelet, it was going to be for my son's Christmas gift. When I placed the order (early December), it stated that I would receive my order before Christmas. I received an email stating that my merchandise was prepared to ship on the 17 of December. As of today, December 26, 2014 I still have not received my order. I phoned my credit card company & they verified that my account was charged on December 18, 2014. I have started a paper trail with my concerns. On December 23, at 8:21 pm I emailed the following address - bradfordexchangeservice@bradfordexchange.com. This email came back to me as Failed/Rejected. On December 24, at 7:23 am I emailed the following address - Bradfordexchange@updates.bradfordexchange.com. Once again this email came back to me as Failed/Rejected.

I have ordered three times from Bradford Exchange. The first time went fine: received what was expected on time. The second time, the item ordered was nowhere near what was described or pictured on the website. (I know this stuff is not supposed to be high quality and is not Tiffany but if I order crap, I at least expect the crap to be as described in the product description). I complained by email and got no response and gave up. Turns out my Mom loved it so no harm done. This year I ordered and was guaranteed delivery by Xmas... The website says delivery by January 7th... I wrote CS and no response as of yet... So pathetic customer service is my main gripe!!!! I mean the merchandise is what it is... It is OK for crappy costume jewelry type pieces... But at least get it to me on time!!

Still waiting for the special music box I was giving my daughter for Christmas. I ordered it on November 25!! In early December, I called the Bradford Exchange as I had not yet received a shipping notification. At that time I was told I would be guaranteed delivery by Christmas. Called again earlier this week, was told the item was no longer on the "guaranteed for Christmas delivery" list but that since I had ordered so long ago the company would overnight the box and I would definitely have the gift by no later than 8 p.m. Christmas Eve.

As you can see from the attached pictures, the charms are very different from the picture on their site vs. what was received. Expected it to be much more delicate and not so fake looking. Disappointed to say the least. First and last time I purchase something from the Bradford Exchange.

I ordered a 49er ring for my wife's birthday in October, when it said 4-6 weeks for delivery. When I didn't hear from them, they said that due to the high quality specialty item, it wouldn't ship until AFTER Christmas. So I complained. In early November, a ring showed up. Covered in "Made in China" Stickers, this "Handcrafted Beauty" had a stone that looked like a broken piece of Pink Plastic. Nothing like the Red, Clear ruby in the advertisement. I sent it back, with specific complaint and instructions that I wanted on that looked like the picture, with a ruby stone. I got back the same low quality piece that I had returned. I have sent several letters in to get this cleared up, but no response. Crap stuff made cheaply in China that isn't what they advertise. I included a picture of what they said it would be, and what I got.

I ordered a Rudolph The Red Nosed Reindeer Cuckoo Clock, it arrived with the figure Clarice broken off. I requested a return and exchange to be shipped. They said I would have a prepaid label to ship my clock back. When I contacted them via e-mail, they gave me the address to send it back to, but did not provide the prepaid label until after they received my clock back. I had to pay for shipping both ways. When I got my new clock, it was the same one I sent me back. They sent me the exact same clock back. How did I know that, because they put the mailing label over the existing one. I peeled the top label off and it was my original mailing label. They glued the figurine back on and shipped me back the original clock. They didn't even replace the figure, they just glued the original figurine back on. Also, the packaging now had duct tape on it. If they had sent a new clock, no respectable company would use duct tape on their packaging.

I ordered a ring for my mom for Christmas - their website said guaranteed shipping in time for Christmas (still says that today too - it says must order by today) and also the person on the phone I ordered from told me I would DEFINITELY receive it by Christmas. Well I called today to check on my order - guess what? It's on back order and I won't get it till at least Feb 15!!! Don't you think someone should have told me that??? I am so angry, they said to wait to cancel till Christmas Eve and then if it isn't there still then to cancel. No. I need to buy her a new gift now!!

I ordered Daughter-in-Law Jewelry box on 10-29-14 and received it very fast. However it did not have the Jewel heart with her name engraved on it. I called them on Nov. 6 and after being on hold for 18 min and 58 seconds they finally answered the phone. I was told to keep the original one and they would send me the engraved heart and I could attach it to this $60 item with a "string". I was not happy and they said they would resend the entire jewel box and to keep the old one.

Recently ordered a necklace for my wife from the Bradford Exchange. Throughout entire ordering process, I was told that I would receive this item by Christmas, no problems. They don't send a shipping confirmation, so they force you to register on their site, I'm sure to send junk in the mail or email, we shall see. Once I registered on the site, it said item won't ship till February 2015?!? The printed receipt I received in my email when I ordered saying it would arrive by the 24th. It appears to be a scam to get my money before breaking me the bad news. I would have sat here looking at the mailbox only to realize the gift was not arriving without any contact by the company at all. I have tried to contact the company through email, 3 times now, with no response at all. I will not ever order anything from Bradford again. I will also make sure everyone I work with and know, also don't as well.

One night while browsing online, I came across this company and saw a beautiful wolf knife collection. I placed the order, and everything seemed to be going well. That's until this October when I wondered when my next knife was to arrive. They usually came every three weeks, I have now been waiting for MONTHS to receive my next knife. I have 5 of the 8 pieces. I contacted someone through their Facebook page, and they say "Current production difficulties have pushed out the release date of this one item." So, instead of canceling the rest of the collection, I decided to just wait for the rest of it. I have always loved wolves and thought while waiting for the next knife to come in, I will order a beautiful wolf wall decor. What a joke this has become. I sent a check for the minimum payment a few weeks ago, and just now got informed my ONE wall decor, will not be shipped until February 2015. I never was told it would take this long for this to be shipped. If you plan on ordering anything from this company, be prepared to wait for MONTHS for anything to ship.

Stay away from these people and do not order checks from them -- they ship things that take over a month to get and then they don't even bother to check where checks are at -- one box arrived one week and I waited a week and was told I needed to wait 3 more weeks == SERIOUSLY!!! BUYER BEWARE

Rather than tell us our CC on file had denied payment, BE sent a windowed envelope with the words "PAST DUE STATEMENT OF ACCOUNT" in big, bold font beneath our name. I asked to speak to the account executive, Suzanne ** , who sent the Past Due letter, but was told that was impossible. After using a new card to pay the balance because the card on file had been deactivated after being compromised, I canceled our account and asked that they never contact us again. Contacting BE was frustrated by the inability to readily find a phone number as they carefully avoid placing it on the statement as a convenience to the customer. On the website, the phone number is cleverly hidden in the Contact Us panel under a link that says "Email Us".

November 4th, 2014 we pre-ordered a Bronco Watch as a Christmas Gift. Today, December 6th I received an email saying the watch won't arrive by Christmas. I called them and the automated system said it would ship December 29th. When I contacted Customer Service they couldn't tell me why there was a delay. The rep was very courteous. She then transferred me to a Supervisor.

I ordered a Nightmare Before Christmas Cuckoo Clock on November 2013, and it is November 2014. I have called numerous times to be told it is out of stock. I have gotten letters saying to call them if I still wanted the clock. Well of course I want the clock. I'm a huge Tim Burton fan. Now the shipping date has changed once again to December 1st 2014. Ok they have received my payment in full of $223.94 off my fiancee's bank card. They told me mid October that it would be shipped on November 12th 2014, 1 year later I still sit here waiting for my clock. The customer services reps are RUDE. They keep saying that my item is back ordered or out of stock. Why is it taking so long? They have my money. I want my clock, and after reading the complaints of others getting scammed, their orders being cheaply made, and all the false advertisements, I'm scared my clock is going to be a pile of junk. This company needs to be evaluated by the Better Business Bureau. Apparently they are a scam? I've waited a year already. Seriously how much longer is it going to take Bradford Exchange? One really MAD customer right here!!

Let me just say I saw this american pride dogtag necklace. It looks real nice. But when I got the delivery and opened the item I was shocked it's made in China. What the heck? I was shocked. I went online and did some research and found a company in China that sells this same item for less than $10 bucks. I will be returning it asap. If anyone likes american made stainless steel jewelry, go to Amazon. I'm not saying everything at Bradford is foreign-made, just note when shopping nowhere does it say what country items are made.

The legend of ireland ring - Bought this as a remember me gift for my grandson as I have a terminal disease and it turned his finger green. He did not open till his birthday so too late to send it back. Shady ripoff to say the least.

Simple order of one book of checks, and added on return labels. After a month because I did not pay for rush service received e-mail that items were shipped. Instead of items I received 5 bills of different amounts.

After holding my money for five days and lying to me about the steps REQUIRED to get it back, a representative at the company was able to reverse the double charge on my account - no hoops to jump through. I cannot, in good faith, recommend this business as someone I would deal with in the future, but I would consider this immediate issue resolved.

The last experience that I had when attempting to order from the Bradford Exchange was dreadful. First, I waited for the item to 'come back in stock', as it was on back order. After that occurred, it was on back order again, then again, both times receiving notification of the delay. Finally, when my item finally shipped, it was NOT what I had ordered. I immediately called the Bradford Exchange, and instructions on returning the item were provided, and the Customer Service representative apologized, and said he would correct the problem by ordering the item that I had originally requested. I kept a close eye on my order status for about two weeks, with shipment indicating an 08/15 date. 08/15 came and went, only to find out that my order awaiting shipment 'disappeared' from the order status screen. Only the 'returned' item remained.

I ordered two pictures that were Kinkade's. I received them and decided that I would not open them, and I sent them back. I emailed them to let them know that I sent them back. I ordered them on my bank card. I didn't hear from them for a month. I called them and asked if they received the items back. They said that they did and it would be 6 weeks to process the refund. I waited the 2 more weeks that would have been the 6 weeks. They said they sent the check to me. They told me it would be 7 to 10 days to get it to me. I waited until the 2-week mark. No refund.

I ordered the Always In A Mother's Heart bracelet. I was very disappointed in the quality of the piece. After 3 wears it started to turn. For the price I paid ($129) I expected better quality. The bracelet is a nice idea, but they need to use real Sterling Silver or better plating!!

I ordered the Thomas Kinkade Home for the Holidays Table Centerpiece. The price of the item was $99.99. When I received it and opened it, it was made of resin and the base, which looked like a bowl was made of cheap plastic (made in China). The flowers were acceptable but the quality for the price was ridiculous. If it had been made of porcelain, maybe. Wish they had mentioned it was made of resin in their description. Definitely poor quality for the price. I will return it and hope I have no issues with customer service.

Green Bay packers Super Bowl XLV charm bracelet - Ordered the bracelet and it took weeks to months longer to deliver than I was first told. Then I received a postcard asking if I wanted to CANCEL my order. Noooooooo, I wanted the bracelet. That was several years ago and because of that, I have not ordered anything else. However, the most disturbing complaint I have is that the bracelet lost its finish. Now it is silver with patches of gold. Never thought that would been a problem. I would LOVE to have you send me a new bracelet to replace the defective one. Thanks.

I ordered a Nativity set. I have received five items. Two of the items were triple charged to my credit card. They owe me $252. I emailed them today that I will take action if they do not refund the money they stole from me. There are several order numbers for the entire thing. Below is just one of them.

Bought a necklace with family birthstones and names. The necklace was very pretty. The only complaint is that the names that were engraved are very hard to see. It cost $138. I also put that I wanted to pay in installments, but instead, I got charged the entire amount at once. Don't think I will be buying anymore jewelry.

I recently ordered 400 checks online. The shipping was quite expensive to rush, so the regular shipping took over 2 weeks. I paid two bills, only to have the bank call that the checks were incorrect. I called Bradford Exchange for a reorder credit, to be told, the company is aware of a web problem, but it was customer error, so no credit. They WOULD take a new order over the phone to avoid "customer error" at the same cost the first order. I will block any communication from this company in the future due to the lack of customer service.

I had ordered two Nature Poetry Table Lamps and had receive both but one was damaged. I had called your office and had spoke to Mark who was manager and had explained to him the problem and he had stated for Mr. to return the damaged lamp. I did send the damaged back to your company. And he had sent a different lamp that I had asked him to send to me instead and not to send a replacement lamp for the damaged one. I also had order the Golden Spike Cuckoo clock of which we had received damaged. I had sent the lock back asking for money credited to my account. Well the clock was sent to your office early part of June. It finally arrived after having problems with the post office who probably delivered it by horse and buggy. I had spoken with a supervisor whose name is CANDY. SHE ALSO WAS RUDE. Your customer staff are very rude. I would appreciate receiving a check for dealing with such rude people.

Disney Castle Snowglobe collection - My husband ordered this as a Christmas present. I was supposed to receive one snow globe a month for 8 months and on the 9th month the castle platform to place them on. I have currently received 2 snow globes (it's July). My husband called them a week ago since I hadn't gotten one since February or any reason why they weren't coming. They're back ordered for months (even though my husband placed the order before they were officially available). They sent the castle because that was the only item they had in stock. Went to place a snow globe on the castle and the top decoration came off the snow globe. It's been handled one time when I took it out of the box to place it in the cabinet. Poor craftsmanship, poor painting and poor delivery of the product.

I ordered the Native American Wolf totem back in March. It is now May 28, 2014. As of yet I have not received it. When called they said, and I quote, "Don't blame us, Blame Mother Nature." I am appalled and really don't want the stupid thing now. Bradford exchange sucks and should be put out of business. I would like my $48.94 back. I keep calling and only get a recording....

The Bradford Exchange contacted me about my problem and I received a return form for the bracelets. I am very satisfied with the response from this company now.

My niece was graduating high school and she has always loved Tinker Bell and I knew this necklace was the perfect gift for her! For several months, I was anxiously awaiting the arrival because I knew she would be so excited. I received the necklace about 2 weeks ago. I was so excited I couldn't wait to see it! I opened the box and I almost cried. The necklace was NOT what I was expecting. The detail was so poorly done. Her legs are in a different position. Her face looks like a blob of metal and no detail whatsoever. You could not even tell it was Tinker Bell. It was such a letdown. I was totally deflated. I immediately called them and they sent me a return slip, but it was like "Ok, you don't like, I'm sorry. We'll refund your money - no big deal."

Placed an order for a watch to arrive by 2-day FedEx that I did not receive. The watch was to be a Mother's day gift. BE never shipped the watch and blamed FedEx for the bungled order. BE customer service is a joke and exhausting to deal with, especially by email. Somehow, I miraculously got through to them today after trying four separate times and they are supposed to credit my account. Hard to believe that in this age of super-technology, this kind of service AND customer service still exists. I will never again order from this company -- I've learned my lesson. Caveat emptor!

I ordered it before the date to guarantee for mother's Day and last minute I got an email that I won't get it in time! Very, very, very disappointed and will never order from them again!!!!!!!!!!!

I ordered two boxes of checks from this company. The biggest mistake ever. I don't know why I used Bradford Exchange, when I had been using Checks in the Mail for at least 20 years. The checks that I order was printed with my savings account number instead of proceeding with the standard 8 numbers. This caused my checks to be returned. This company is not customer friendly. Please don't use them.

On 4/8/14, my sisters and I agreed to go in together to purchase a ring for my mother. A one time full payment rather than a monthly payment. None of us have a lot of money so $40 a piece was the max that we could afford. On 4/19/14, we had the money together and I ordered the ring. I waited a week and did not get a shipping notification. So I checked the website and it said it would ship late April. I can not recall the date. I said, okay, so they had to engrave our names on it - fair enough. I check the day it was supposed to ship and it was pushed to beginning of May. I was a little annoyed but let it go, figuring maybe they were behind due to it being mother's day. I'd have to wait my turn.

We ordered a Seahawks Embrace ring about January 23 2014. Was supposed to ship the end of April. When we checked on the shipping, they said it would ship week of May 7. Got a letter today with expected shipping date of June 30 (Like I believe that). I called customer service, got the run around from them, got to speak to the supervisor (Lisa). She was ANYTHING but helpful. She must get calls like this all the time. I asked to speak with her supervisor, was told that he (Martin), would call me back in 24 to 48 hours (great customer service). I am going to have the problem solvers on my local TV stations in Seattle look into it. This type of customer service is just under CRIMINAL.

I ordered 3 bracelets from Bradford Exchange on 3/1 - one for my father for Father's Day, one for my Grandmother for Mother's Day and one for me, just as a treat. Two of them were received 3 weeks later (Dad's and mine). Fast forward to 4/12... I'd heard nothing from them about the 3rd bracelet, so I logged onto my account online to check the status and it showed that the item would ship on 4/23. I was not happy about that, but at least I would have the bracelet to give her on Mother's Day (she's been wanting this for a long time, so I was very excited about it!).

After pre-ordering some shoes in March they were selling, we received a confirmation letter that stated "Will ship immediately after payment is received." The total amount was sent and received. NOW the ship date is July! Stay away from these crooks!

No order tracking! No phone number to contact, no order arrived!! DID not respond to my email. I'm out 140.00!!!

So as a Valentine's Day gift, the man I'm dating went online and found a beautiful sterling silver 2 stone ring that we could put our birthstones into and have our names engraved on the ring. It took over 2 weeks to get it and when it finally came, we were immensely disappointed. My birthstone is a diamond and his a blue topaz. The topaz looks ok, although very small but my birthstone has prongs around the stone (his does not and nor does the picture on the site) which makes it practically invisible. What is the point of ordering a couples ring if you feel like his is the only stone on the ring?? Will NEVER order from them again...there's a reason it was only $89.99 and we will be returning it asap. I will be purchasing one from a reputable jeweler that I can see it in person first, ugh!!

I ordered a collectible 'icon' doll for Christmas as a gift. The doll cost over $130 so I assumed it would be of good quality. When the doll arrived, on time, it looked nothing like the doll advertised on the site. In addition, one of the arms of the doll was severed at the wrist. I contacted customer service on 12/27 and was advised that I would receive a new doll within 4-6 weeks. I felt that was quite a long time to wait for a replacement but thought oh well since I was already disappointed with the product and embarrassed by the quality as the buyer of the gift. I just accepted it. Fast forward 2 months later and numerous communications with the company and I still have not received the replacement. I was advised the replacement shipped on 1/31 but if not received within 30 days to contact company again. Approaching 30 days and still no replacement. Unbelievable! I will never order from this company again.

I ordered checks online for the first time from Bradford Exchange. I input all of the information as requested, including the back routing number and account number at the bottom of my checks. They printed the check incorrectly, leaving off one of the numbers. When I called to complain after receiving my order, I was told sorry, because I ordered online. They don't care about their reputation or their customers. They don't back up their product. They keep no records to even prove to me if it was my fault or theirs. Just sorry. I never had any problems like this when I ordered checks from Current. I would never use them again.

I placed an order for a bracelet, for a birthday present. Offer stated that I would receive package 3-5 days. One week passed and after not receiving the bracelet, I checked status online and it said package would be shipped in the month of April. Never did it say any where that it would take so long to ship, or else I would have not placed the order. I emailed customer service, was supposed to receive a respond with in 24 hrs. It has been a few days since, still no respond. I finally spoke with a customer service rep, she said it would not be shipped until April and there is nothing that can be done about that. I felt forced to cancel. Very disappointed and I will never order from them again.

I ordered the granddaughter ring that looks like a daisy on Jan 24th with guaranteed delivery by Valentine's Day. It's still not here. They waited 19 days to ship the item knowing the impeding snow storms to come. Now I have nothing to give on Valentine's Day. I feel horrible and the day is ruined. I will not be a returning customer and expect compensation for their failed guarantee.

On January 28th, 2014 I ordered a ring to be engraved and guaranteed arrival by Valentines Day. I kept tracking this and no information was available. I sent two inquiries starting the first week in February and the 2nd with no response from their Customer Service. I finally called today 2/13/2014 and was told the ring will not arrive on time. I was never notified and was told Customer Service is backed up so that is why I have not been responded to via email. I am now not able to give this gift to my love on Valentines Day when he arrives home. I would NEVER order again from them. Very dissatisfied Customer who will never return. Maybe add more Reps and engravers when you advertise Guarantee Delivery.

I ordered a gift from The Bradford Exchange, it was the Visions of Christ music box by Thomas Kinkade. I printed out the music box that was shown online. When I received my order today I could not believe how the item was so different from what The Bradford Exchange showed online. The faces are horrible in the sculptures. The eyes of even Jesus are black and they look like they are all missing their eyes. Also the painting on the lid of the box showing an image of Jesus in the sun has him looking like he has sunglasses on. I will NEVER order from this company again. This was my first and last time to do business with them. When I spoke to customer service they could have cared less that I was upset and will now have to wait for a refund of my money. They are displaying false advertisement and should not be allowed to do this. Shame on Thomas Kinkade for allowing them to use his name on items like these.

They advertise as buy one box get the second free. The checks boxes, however, are only half full and the number of checks in each pack is 23. I believe they count on people assuming the boxes would be full. I will not reorder from them.

I ordered something from this company once before and I thought that it was my fault because perhaps I hadn't read the fine print. Three years ago I ordered a wolf plate for a friend. It turns out that it was the first in a series because I received a second plate and my credit card was charged. I called the company and explained that I didn't want the series, just the one plate. They cancelled the order and I just wrote it off as not paying careful attention when ordering. This past Christmas, I ordered a bracelet for my daughter and the cost was $99.00. I was to make three payments with tax included. I noticed yesterday that my account had been charged for a fourth time. I went to the BE website to find out what was going on. The bracelet is now marketed for $119.00. Hmmm, did I make another mistake? I don't think so. I will never use this company again. BE must be run by criminals.

I order the Excalibur Ring for my husband for Christmas. The first time I have been able to buy him something really nice in a really long time. After about I received I was told it was on back order. Then I received the tracking # and was told it was shipped out by FedEx smart post and was delivered to the Melrose Park Post office and was delivered to me on 12/30/2013. It was not delivered to me. I live in Des Plaines. It was delivered to address of a dear friend that has been dead for over 10 years. I don't know who lives there now.

Give this company a very wide berth and beware. I ordered 3 things from them in November 2013 and early December of the same year, namely an Egyptian Charm Bracelet, An Egyptian Treasures Necklace and for a wedding Anniversary gift, a Cleopatra Goddess of the Nile figurine. The other two were Christmas presents for my wife. The Bracelet duly arrived on time but the Necklace came on the 30th December only after repeated phone calls. I was made a load of false promises including an absolute assurance that I would receive this item on the 24th of December Christmas Eve, but of course this did not arrive.

First I order the Biker's Blessing Pendant Necklace on the 15th which I was assured at that time the necklace would be here by the 24th of December. Then of course I don't get it, so I was told I would get it a week later which of course it doesn't come until it arrives Today January 16, 2014!!!! The necklace is in 2 pieces, like they forgot to put it together. I ordered gifts from 3 other companies, including one that had to do an engraving and received all my gifts on the 21st and 22nd of December.

I am very dissatisfied that my 94-year-old father is now being inundated with mail from the Bradford Exchange. He buys just about everything that they target him for: numerous steam engine models, track, Snoopy trains, John Wayne trains, cuckoo clocks and more. Their billing is confusing and he pays every bill that comes in, leaving an impossible paper trail for myself and my sister (Powers of Attorney) to follow. As he seems to get pleasure from receiving "toys", we are loathe to intervene, but he is completely confused by what he has or has not paid for. We are not entirely sure either if he has received all the many things he has ordered.

I ordered my wife a ring on Dec. 15, 2013, and it was stated that the order would arrive before Christmas. I assumed that was Christmas 2013, but it is very possible that I was mistaken. They must have meant Christmas 2014. If then even. The Story Of Our Love ring was going to be one of my wife's Christmas presents, but it looks like it will not even arrive until after Valentines Day 2014. I continually check on the order status. It began as shipping out 12/18/13, then 12/24/13, then 12/28/13, then 01/02/14, then 01/10/14. Now it states 01/18/2014. Beware of ordering anything from them. If you plan on giving it as a 25th anniversary gift, it MAY arrive by your 50th anniversary. I understand that through the holidays things get hectic, etc. I am a repeat customer and simply cannot recommend this company to anyone anymore. I hope my wife receives her ring before Christmas 2014. Maybe, but I am not looking for it before then...

I ordered a personalized ring on 11-20-13 and gave all information required. It was guaranteed to be delivered for Christmas. I called back on 12-10-13 to check since I hadn't heard a thing. Was told they didn't have some info right so my credit card didn't work but it was already and just waiting for payment so it could be mailed out. They couldn't call because the guy that took the order didn't take the phone number right. I gave everything to them again and was told it went through this time. I changed the shipping address to my parents house as that was who it was for anyway and they don't live in the same city. Said it will be mailed right out.

Same Experience as another here. Ordered a Ring for my daughter on 12/17/13. Every indication it would get to shipping address before Christmas. On 12/23/13, I get an e-mail advising me "We are happy your order is being prepared for shipment". Really???? Glad they're happy, because I'm not! They charged my credit card for the order that day. Their website reported item was shipped 12/23/13, but FedEx Website showed they didn't the item for shipment until 12/26/13 and it won't get delivered until 12/31/13. Add to that, the Bradford Exchange site is now bragging items purchased today will arrive before Christmas??? How the heck can my order from almost 10 days ago not get delivered until the first of the year???

I finally received my Personalized "The Story Of Our Love" 3-Band Diamond Ring after 7 months of waiting. Don't get me wrong, it's pretty ring but it's not like the one they have on the website. If I wasn't getting 50% off on it, I'd send it back. I'm just done with this company.

In early December of 2012, I placed an order for a Thomas Kinkade snowman from The Bradford Exchange. They provided me with a tracking number, however, the tracking of my package stalled while the package was in transit and I was unable to obtain any information on what the situation was. Not entirely the fault of The Bradford Exchange, and not my main complaint. When this purchase finally found its way to me, it was not in time for Christmas. To make matters worse, what I received was a Disney Tinkerbelle statue of some kind. I returned it, vowing not to order from The Bradford Exchange again, as the buying experience had been a headache from the very beginning.

The ad states the Morgan Silver Dollar is uncirculated. I recognize the dollar can have some bag marks. What I received was a Morgan with several heavy/severe gashes in it on both sides. The breast feathers on the bird were worn away. The nose was worn and the end of the word "Liberty" on the crown could almost not be read. This is NOT uncirculated condition in my mind. Also, the coin was clearly NOT a representation of what was pictured! Return is suppose to be free. I filled out the form for a return label, I'm still waiting for that label. There was no receipt of purchase. Overall an EXTREMELY disappointing experience. I might as well been dealing with an overseas ebay client. I believe they have lost my business permanently. The only way I would consider further business is if they rectify this purchase with an exchange of a very near perfect 1921 Morgan like the one pictured. I'm not at all confident that will happen. :-( First photo - what they claim to sell you. 2nd photo - what I received. 3rd photo shows case. 4th photo shows back of coin - feathers on breast worn, heavy mark under arrow.

How are a company allowed to take your money then ignore you without so much as a receipt? Alarm bells are ringing. I have just read lots of bad things. Before I paid, I was told I would receive my goods in two days. For reassurance, I tried ringing them few times, number out of order. Then I got through to automated service saying it will call back in one hour. When I log in, I'm told the same as yesterday, information update in 24 hours. By tomorrow, I think my money for the goods will be gone from my account. I don't think I will have my goods tomorrow even though I would have paid express delivery for this date. Watch this space.

I placed an order on 11/27/13 and the order shipped via FedEx SmartPost. FedEx has no record of the tracking number. Bradford has the same information from FedEx that I have. The rep I spoke to now says because of the holiday, the shipment times may be as much as 15 business days instead of 7-10 as advertised on their website. I had contacted them three times about this shipment and every time was told I had to wait it out. I told the rep on this morning's call that this was unacceptable and to resend the item. She said I would have to pay for it. Um, no. Told them to resend the item and if/when the first shipment showed up, I would refuse the package.

This is a 40 year old, very reputable company. I got a very nice agent on the phone with me one day who explained to me that most of their customers are very mature (60 years of age +) and these people are dealing with speaking with people with dementia, deafness, etc., etc., many times a day and over and over again. They have a very mature customer base and have been in the business for long enough to prove that they aren't "scamming" anyone. If you feel that way, it’s because you either did not read the ad properly and thoroughly, or call to double check the appropriate information before placing your order.

I ordered checks, and they took my payment for them. I waited until a week after they said I would get them, and called them back. They repeated my address back to me correctly and sent me a new shipment of checks which I still haven’t received. They have their money and I have no product. This company is a scam.

I got an email about a ring being ordered. It had my full name, address, and email. I ordered NOTHING from this company and have NEVER visited their site. I called them. They said I had two items on order. They said no credit card was on file. I asked them to cancel both orders and they said they would do so and flag the account. HOWEVER, there was no alarm in the woman's voice, she was calm but nice and suggested I make sure no one with my email information would have placed these two orders. I don't know how on earth she would expect me to pursue that. I'm not sure if this is a scam on their part or if someone did actually place two items on order. I just hope they do NOT have my credit card.

Placed an order for a ring. It was supposed to ship on a specific date. Every day since then the ship date has changed. Julia at Bradford Exchange customer service couldn't give me any definitive info. I can't even cancel my order because they already authorized my credit card. Please don't be as dumb as I am and ever order from them!!!

Apparently when one orders an item from the Bradford Exchange there are little boxes you must watch out for. I failed to spot one and they proceeded to send and bill for a set of the item. It looks like to me like I should only have to check a box if I want the set and not if I don't want the set. My time is valuable. If they are doing this to me they are doing it to others as well. The Bradford Exchange should have to compensate customers they steal time and resources from. Are there others?

I order my ring in May. It was due to be at my house on July 27th. Two days before July 27th, I get a post card saying it's on backorder and now I won't be getting it till Oct 24. I wasn't happy but I loved the ring so I went ahead and said, "Go ahead and send it anyway..." Well once again right before it's due to be here, I get another post card saying I won't be getting it till December. Now I'm pissed. I want my stuff. When I call customer service, all I get is, "We're sorry. There is nothing we can do, yadda yadda yadda." I mean come on, get your ** together, Bradford Exchange!

My daughter received this as a gift while in Texas. When she returned home I looked at it. It was NOTHING like the depicted picture or beautiful description. It looks like costume jewelry that lost the jewel! No sapphire or diamonds adorned this necklace and where the sapphire was supposed to be was an empty spot the size of a pin! I was so disappointed! I still have it to remind myself never to buy from them again! :(

I paid for special shipping and got a confirmation. It took them 3 weeks!!!!!! Also there was an error on checks and labels. Called customer care for two days; always closed, I even check the time zones. So I emailed them. They were snotty. Since I ordered online, I could not get a free replacement. Not happy with the service or shipping. They encourage you to buy online. Then it's not guaranteed! Not happy with this company!!!! Never again!!! A waste of $40!

My Husband ordered me an Anniversary Gift in May 2013 and we still have not received it. They have pulled payments off his credit card and have stated they would send another one so far twice and still have not received my gift. I can’t understand how they can continue to charge you for something you have not received. Their customer service is horrible and very cold on situations like this. We will not be ordering from them again even if and when I get my now obviously changed to Christmas Gift!!! Very poor business!!

I ordered a personalized bridal set on May 29th and received an email on June 7th stating my rings had been shipped and I should receive them in 7-10 business days. Well, that came and went, called and they said, "Oh it can take 15 days." Okay, well now it's been 15 days, I called and now all of a sudden, I got to wait 30 days. This company is so crooked and a crock of **!!

I sent my money in March and I have yet to get any response from them.

I ordered a ring for my daughter who is going to be 15 so it's very special for her and me. I went back online and it said that the ring has been shipped which was not true. When I called, the rep didn't know what happened to the ring. She said she could resend it back but it was out of stock. I was upset and she offered to rush the ring for $12 and I said to her, "You should waive the rushing fee; if not, cancel my order and put my money back." This is an awful company.

There are a series of e-businesses that I get purchase and invoices from mailed to me from address Milwaukee Avenue Niles, Illinois such as Bradford Exchange and Doubleday Large Print books and several others. It started with Doubleday Large Print books being sent to me when I never ordered them and then. They demand payment or be sent to a collection agency. I live in Minnesota, so we have an if unsolicited products are sent, we do not have to return products. This company targeted a senior/disabled apartment complex. There were at least 3-5 people from a 160 unit complex getting books from them with an invoice saying that we ordered this stuff, when, in fact, we did not. They are relying on old age and illness to not see through a scam or not remember that we did not order anything.

In November 2011, I purchased the St. Louis Cardinals World Series Train set. It was going to be a gift for my husband for Christmas. Mind you, this was purchased in the beginning of November. December arrived and no train (I did realize they would be sent a piece at a time, but I thought, surely, I would have at least received something). The middle of December arrived, and I still received nothing. Trying to get in contact with customer service with this company is like pulling teeth. Not wanting to get out of the holiday spirit, I just let it be.

I ordered a Thomas Kinkade wondrous pull-up tree on 10/26/2012 with a payment of $87.96. I received the tree and returned it in November 2012. I decided I didn't want it without even opening the box. I took the unopened box to the post office and sent it back on November 12, 2012. I slid the returned slip through a slit made in the tape on the box, without even opening the box. Now they are telling me I never sent it back. So I contacted my carrier, and asked about it. That's where I am now, with no tree and out $87.96

I ordered specialized MLB checks for my husband with a specific delivery date (which I paid for) and when I received shipping confirmation, the date was a week past the guaranteed date. This means, breach of contract. If you read this, do not purchase from this seller. This seller is fraudulent and charges for illegal transactions.

I ordered the John Deere Train Set in October 2012 and to date, February 2013, I've only received the engine. I called today and was told that the rest of the shipment was back ordered. What a crock of ** this company is. Please don't waste your time and money with this company! All the complaints speak for this company.

I ordered a Steeler bracelet in November that guaranteed delivery by Christmas. In December, I noticed the ship date had changed to January 21, 2013. When I called, they said no. I was on the list and the item would be guaranteed for Christmas. One week before Christmas, I called again and was told the item would not ship until January. When I questioned when they were going to let me know that I would not have the item in time for Christmas, they replied like it was my fault for not ordering the item until November. I was notified the item shipped on December 21st so my hopes were up that it would arrive before Christmas. No such luck. They shipped it ground and it was not delivered until January. I would never, ever, ever purchase anything else from this company.

On December 6th, I ordered a ring set that was set to be shipped on the 17th, so I could receive and give it as a gift on Christmas. This was on my confirmation receipt: "Your total cost will be billed in interest-free installments. The first installment will be billed at time of shipment. Subsequent installments will be charged to your credit card on a monthly basis until the item is paid in full." So I had payment set to come out on the 17th when it was set to be shipped the first day.

What a backwards company! I ordered some specialty Steelers shoes from them in September; it stated "in stock". Two months later, I called (20-minute wait) and they said they were back ordered and would ship in December. In November, I got a postcard saying they were further back-ordered and unless I renewed my order, the order would be cancelled. I didn't respond since those were the directions, if I no longer wanted them. Now I have a charge on my CC for the shoes and it says they shipped. Four months later! Now the season is all but over and my shoes are on the way. They should have at least given me the option since the postcard said it was cancelled. Now I'm on hold again, 15 minutes so far.

I somehow signed up for emails from The Bradford Exchange. I have tried repeatedly to get my email taken off their list including direct emails to them. I have already made two complaints to the FCC and plan on making more as I am still getting unwanted emails. Stay away from them.

I was reading the newspaper and had seen an advertisement for a Disney Tree from the company "The Bradford Exchange." I was just looking to inquire about the product and put down my details but didn't sign anything. However, now I am getting regular letters demanding payments for a product I haven't even received. Have I entered an agreement or is this Bradford Exchange pushing their luck?

In May 2012, I was sent an unsolicited doll, a duplicate of one I had ordered. I pointed this out to their Customer Care dept. who apologized and said they would send a label out to cover the return postage. Before they did this, I was invoiced $39.99 for a doll I had not ordered! Three months later, after many phone calls and letters from me, I got my money refunded but no apology from the company admitting its error. Case closed? No chance! Guess what came in the post this morning? Yep, it was another invoice threatening legal action unless I paid them the outstanding amounts owing on the original unsolicited doll. So my question to Mr. Nigel **, Managing Director, is, "At a time when so many capable, able people are unemployed, why do you have such sorry excuses working for you? Is there inter-departmental warfare going on that renders one department incapable of dealing with another or is it just that no one cares about the customer?"

After reading all these complaints, it makes me wish I did more research before placing orders with Bradford Exchange. I miscarried twins and decided I'd order two Reborn lifelike dolls to kind of fill the void (might sound silly, but that's your opinion) and decided I didn't really need them. I wanted to cancel my orders before they shipped, too late on one of them. It was shipped yesterday, so we'll see how long it takes to get here, I will probably either sell it on eBay or chance returning it. I called this number, 847.966.2770, and spoke to a real nice man named Omar. He cancelled my order for me and was very helpful.

Southern cross ring - I returned a ring that was losing all its silver coating. They refused to honor the satisfaction guarantee, saying that it was damaged in the return post when it clearly was not. Could someone please advise me as to what I can do? Thank you. PS: They sent the pathetic original ring back to me. It is not damaged but still has no silver coating, which began to wear off in the first month and I cannot wear it.

I purchased a Swarovski Crystal Bracelet. When it arrived 6 weeks later, I was unable to see a single crystal on the bracelet. It was not made very well. I tried to contact by phone and email, several times to receive the required "code" for return. Their system states satisfaction guaranteed, but no one answers the phone or returns emails. I held for over 90 minutes, listening to the taped recording "How to make a credit card payment on my account?" I will never order from them again. I will tell everyone they do not honor their guarantee, cheap junk.

I was subscribed to a subscription plan with Bradford Exchange. I received 3 items out of 5. I emailed them a week ago, with no response. So finally, I decided to call them. I talked to a supervisor. He said the last two items in my collection were cancelled. I asked the supervisor why/how when I'm on a subscription plan. He had no answer. I was also on another subscription plan. I finally got fed up and told him to cancel that subscription plan because who knows if I'll get those items that were advertised and to close my account completely. Please anyone who reads this: don't deal with Bradford Exchange; they're terrible. Here's their phone number if anyone wants to give them a piece of their mind: 1-866-907-3607.

I purchased a Love Bug music box. When it arrived, I discovered it was typical Chinese junk and the tune was not even recognizable. Per their 100% money back guarantee, over a 2-week period I contacted them through their website to get a return card and the postage paid return label. Their website says they'll respond in 1 business day. I have yet to receive a response despite six e-mails over two weeks. There is no way to contact them by phone as it is all automated. I wish I had read the other complaints here as I would have known better than to order from what is apparently a fly by night company. At this point, I will return it to them at my expense, signature required. Once I have that, I will contact my credit card company for a refund and let them fight it out with Bradford.