The Bradford Exchange Online Reviews

I wish I would have read the reviews prior to my purchase. What a joke this company is! I ordered a Christmas snow globe that was supposedly a high quality product. When it arrived, it was just another trinket made in China. What a disappointment! Then... the first one didn't work. When I called customer service I encountered the most rude Mexican female I ever encountered! First she told me Bradford Exchange doesn't send overnight shipments. I JUST RECEIVED ONE!!! She was adamant so I asked for a supervisor. He told me my replacement would ship TODAY overnight with FedEx. BUT IT NEVER ARRIVED!

We paid $70 for a box that is so small and cheap looking it's terrible. The hinge on one side is loose and the finish is poor and it took more than 4 weeks to get here. It was getting late for Christmas so we bought a replacement yesterday 20th December to make sure we had one, then today 21st December it arrived. Unfortunately one of the hinges was loose and it was poorly made, and $70 for a small box I can get made in China for $8.00 is scandalous. We paid $48 for a larger one and far better quality. Many years ago The Bradford Exchange supplied good products at a reasonable price and the service was good. If you read the reports on the web before you bought anything, you would never buy from this company again. I know I won't.

My mother expressed that all she wanted was a personalized bracelet with her three children's names. Placed an order for the Family of Love personalized bracelet on the Bradford Exchange website Nov. 18th 2016 with the intentions of getting the item before Christmas (according to their website). Two weeks later I receive an email from them stating that they had issues authorizing my card (Really?!).

On 12/13/16 I made an Internet purchase item #117318001. Several days later I checked to see the status of my purchased and it said it was being prepared for shipment. I checked several days later and the same message appeared. I attempted to contact customer service by phone but was unable to get through. I sent them an email and got no replied. Finally got through after several hours and was told the item had been shipped on 12/14/16. I was provided with FedEx tracking number. I attempted to track the item but FedEx had no information. I'm still in the process of attempting to contact Bradford Exchange. Waiting for an email response. Good luck. With all the negative reviews I don't understand why they are still in business.

I placed an order for the John Wayne Ranch Coat which they said was reserved in my name and would ship immediately upon payment. I sent a check on Nov. 26 and it cleared my bank on Dec. 1, so they immediately cashed it. I waited until yesterday, Dec 19 and contacted them, which by itself is not easy as they have no phone number or web except facebook to reach them, and it takes some investigation to figure that out. After they "checked with the factory", I was told they sold out during Thanksgiving. They never told me shipment was delayed until May. Furthermore, it was supposed to be in stock when I sent the check. My belief is that they tell people a lie in order to get orders. Nobody would wait 5 months for a coat (what am I going to do with it in May, anyway)?

I purchased USMC Hoodie for my son's Marine Graduation. I ordered it Sept 1, 2016 and it was exactly what I wanted. It had a hood, the eagle on the back and I could personalize it with his name. They responded 3 weeks later that this was out of stock and it would not be filled for a couple of weeks. I found another gift for the graduation, and thought I'd give this to my son for his birthday which was the following month. The next month I followed up and they said it was still out of stock, so I improvised again and decided this would become his Christmas gift. 2 weeks before Christmas I checked on the status and was told that this item never did go to production and it is not and never will be available. They have refunded my money and I can look for another jacket on their website.

I Will never order from Bradford Exchange again. Ordered an Alabama watch on Nov 28th still dealing with them. Said credit card could not be verified, called credit card company, said request was never sent. After dealing with them this long my brother-in-law will not have a Christmas present. Ordered all my other Christmas gifts online with other companies and never had problem.

Two months ago placed an order with Bradford Exchange item never came. 30 days later and I cancelled. I was never told that I was joined in a subscription that I never signed up for and 30 days later I got a charge on my debit card. I contacted them. They said they couldn't do anything about it because the product had already been mailed to me and would be received in 7 to 10 days. I waited those 7 to 10 days product never came. Call up and check on status and find out it was just shipped yesterday. 10 days later and that they won't refund my money a $48.94 until I receive it and ship it back to them and they want to charge me a restocking fee.

Ordered 2 different items and payment was made. Then say was not authorized and then send me a letter to say items now in stock and to pay. So paid immediately as for Christmas gifts and then they cancel payment. To say 1 item was actually not in stock and will not be in stock till Jan 2017 and the other is in stock and will take payment again. So I just cancelled both items.

On December 1, 2016 I ordered the Marine statue Honor, Courage Commitment Personalized Sculpture. Item no. 116817001. When I went on the computer site it did not give me a shipping and handling choice. It went automatically to standard shipping. When I saw the delivery date between Dec 15 and Dec 30, 2016 I contacted Bradford Exchange and they advised there was nothing they could do, it already went through with my credit card.

My wife ordered 2 items and I did as well around the same time. 1st item arrived at her parents house broken (still working to get a replacement). 2nd item received missing pieces in what looked like an already opened and returned box. When my wife wrote them to address this issue, they asked if she had checked the whole box! Lol. Come on. She responded and they told her she'd have to mail it back at her expense and they would replace it. My wife mailed it back a few days ago and we are awaiting their response. 3rd item was mine for my wife for Christmas.

The company inundates you with offers and poor value products then despite many calls fails to give you accurate information as to what you owe or how you can change your payment method. They overcharged us then sent threatening letters even when we had paid both by direct debit and the balance in full. In fact we overpaid as they supplied three different final balance figures in one phone call. We then were unable to get the company to acknowledge any of our communications. This company should be stopped from trading.

I ordered a bridal set from here. Paid it in full during checkout. It was a personalized item. Not only did it take them 4 weeks to send me the ring but they sent me the wrong size and the engraving was not even close to what I wrote. So by assuming they sent me the wrong ring set they also didn't give me a time frame on how long it would take and I was suppose to receive it before my anniversary as a gift. Great way that turned out! I will never in my life order from here again or recommend them to anyone. The packing and box it came in was horrible. Just terrible.

Simply this is Buyer Beware! I have been given the run around and all of a sudden told I have to pay for any order in full, despite on their site saying you can pay for the item in installments. They do not list ANYWHERE on their sites any policies regarding the installment plans other than: "Installments are the affordable way to purchase a collection. Your installment charges are deducted about monthly, from the payment method that was authorized at checkout. We do not charge interest on installment plans. Your first installment will be deducted when your first item is selected for shipping from our warehouse.

BEWARE. THIS COMPANY IS ATTEMPTING TO SCAM YOU. JUST DON'T DO IT. What happened to me was crazy. I made an online purchase for a friend's birthday. The next month I got an email from him saying "thank you for spoiling me." I had no idea what he meant but I was out of town at a funeral. When I got home and reviewed my online statement, I had a charge on my card that I did not recognize from BRADFORD EXCHANGE. So I called them. They said I had ordered a collection of items. My original receipt I received the day I placed the order was for one item and the amount of the only item I thought I purchased.

My wedding ring set that I designed myself are stunning, my fiance's is very nice as well. Very big, very sparkly, engraving is great. How they hold up I don't know yet. Now the ordering and shipping are a big headache. You're never sure of when you're gonna receive your item. They even canceled our order at one point, and I had to reorder under my Mother's account. If you need something in a hurry I would not suggest ordering from them. We were very scared we wouldn't get our rings before our special day. Thankfully everything turned out great.

BE WARNED. DON'T BUY FROM THEM!! This company is the worst ever!! Ordered a Disney Cove at £149.99 but the quality when it arrived was awful... The faces on the characters looked like they had been painted by 4-year-olds. It took me almost 25 minutes on hold to speak to someone who arranged to get it returned but then offered me, for the same price, a Disney train collection... But then I got charged for all the separate postages which I hadn't been told about... Back on phone and another long wait talking to an idiot who said they didn't have any managers I could talk to as they don't take calls... I mean to say.

I found out the hard way that The Bradford Exchange sells their customer information. A few months after I had ordered a clock as a Mother's Day gift I started receiving a ridiculous amount of solicitations. I can't begin to put a number on the amount of phone calls and mailers that I received from charities, fundraisers and various organizations. It became clear that something was going on so I started asking callers where they got my info. I would also call the senders of the mailers and ask them the same question. More times than not, I was informed that my information was obtained by "The Bradford Exchange" or "The Bradford Group".

My mother ordered one coin from the Bradford Exchange of a particular collection. The Bradford Exchange sent this coin. However a few weeks later they sent her another coin for a different collection which she had not requested. As my mother used my credit card for the coin previously purchased, the Bradford Exchange took monies from my account without my permission or authority for this unwanted coin. I contacted Bradford Exchange about returning the coin and I have heard nothing from them. I since contacted my bank and told them under no circumstances were they pay out further monies to Bradford Exchange.

A custom order with Bradford Exchange in July 2016, for my mother's 75th birthday which was in September 2016. The item was absolutely gorgeous. I placed the order in a timely manner in July, so that I would have ample time to receive the item prior to my mother's birthday celebration. Needless to say I never received the item, but my credit card was charged the 3 complete payments. When I ordered from this company I had a reasonable expectation, but my expectations were not met. This was absolutely devastating.

I have received a phishing scheme email from The Bradford Exchange which includes a $99 invoice for a Songbird Stone Plaque (side note: what is that and why would anyone need one?!?). The email is made to appear to be a response to an order request and includes an order number, a customer number, and my childhood home's address (where I haven't lived for 20 years). This method basically forces people into buying something they never ordered by making them think they owe Bradford Exchange money and that their credit will be affected if they don't pay for the garbage they didn't order to begin with. Terrible business tactics... terrible company.

3 years ago I ordered this clock. It arrived broken so I returned it and was promised a replacement. It never arrived even after I contacted the company.

Ordered the American Eagle silver dollar collection. Said the collection was 99.99 or three installments of 33.33. Paid whole price and only got one coin. Was told it was the price for said coin not the collection they advertise. Never again.

I ordered an Elvis handbag on August 21. It said it was in stock. I needed the handbag for a birthday present for a party on September 2. When I placed my order my credit card was immediately charged. I also got an email the next day that said my order shipped and it told me where to go to check my orders status. When I went to their web page to track my order it said that it shipped August 23 and it gave a FedEx tracking number. When you check the tracking number FedEx says they have no record of it. This went on for a week. I sent Bradford Exchange an email asking them to check my order. No response. I sent another and finally I received a response. They told me that my order shipped on August 23 and it would take 2-3 weeks to get to me. When I go on their web page now to check status the ship date was changed to August 30 and the tracking number still does not work. Why does it take so long to ship? Unacceptable.

I ordered the presidential dollar collection 10 yrs. ago!!! This past year Bradford missed shipment of the first coin for 2015, I called & was told there was a back order. I accepted that. Then they missed the next shipment. I called & again was told there was a back order. I asked why I could go on any other site & purchase the coins that they said were back ordered!!! I told them that this was breach of contract. They then sent two coins. The next coins were of course late as well. Now we're in 2016, no coin. Called & was told that they decided to wait till the end of 2016 to deliver coins. I told them that was not what I paid in advance for. I have yet to receive the coins for 2016!!! I will never order from them ever again!!! Period!!!

My review complaining about the Bradford Exchange I have to take back as received a nice prompt email from Bradford customer service explaining the delay about my order. According to them will take 30, 60, or 90 days to receive so I will wait & see. So far it's been 30 days. As I ordered on 7/13/16.

Recently purchased item and selected std shipping, about $9.95. Was billed $20 for H & S, claiming I had selected 2 day shipping with order. Bradford used the UPS deal where UPS picks it up and then turns it over to USPS for delivery. It was delivered six days later with my regular mail delivery. I was away from home and did not see the email confirmation until 2 days later. The item could have been put in a first class padded mailer for probably less than $5. Bradford is "hoodooing" their customers.

This company is disreputable and does not stand by their product or correct their errors. Folks who answer their consumer line are very accustomed to saying no and arguing. Very combative and defensive. Cut my losses and ordered checks from my bank which I should have done initially. My address is correct on their mailing package but wrong on checks.

My Daughter has 2 children. ALL she asked for her birthday was an interlocking heart necklace with her childrens names and birthstones. After searching and searching I found EXACTLY what she wanted on The Bradford Exchange Website. I placed my order on June 1, 2016 (her bday is June 29). The expected delivery time was June 16-23. It was going to be wonderful! Yesterday, June 22, 2016 I checked on the site to see a "wheres my order" page, and when doing so, it said the delivery date was NOW JULY 28, 2016! I was in tears. That necklace was all she asked for. Now what??

The total with shipping and handling was $59.90; I opted for the two installments of $20.00 (wording a little confusing during and after purchase for how they will be split and when installment is charged). A charge of 29.95 was immediately taken out of my account and held for pending. The next day, I received an email stating that the item was shipped out with the order number and I was being charged the $29.95. When I looked at my account, the 'pending' had been changed to purchase.

Ordered doll May 29th 2016. Received an invoice stating that it shipped out on that date. Credit card was used and paid on June 1st 2016. Told by customer service it would be there by June 10th 2016. Called again on June 15th 2016. Doll was reordered with the company offering to cover 2 day shipping (FedEx) and reassurance that it would be there no later than Monday the 20th 2016. NOTHING!

My mother has shopped at Bradford for a long time. Last year she fell down and broke her arm, had surgery, dementia set in. She is now in a senior home. My mother asked me to order her 3 sons bracelets for Father's day which I did, they took my order and my mom's money. About a week and a half-2 weeks later she gets a letter stating that last year she missed a 38 dollar payment and they were holding the bracelets until I cleared it up. The letter stated that they would ship the bracelets when she reduced her balance or paid in full. I called to pay the 38 dollars and was told she had to pay the outstanding balance and full payment of the bracelets even though I explained the situation and she has been a good customer for years.

I purchased a personalized necklace for my daughter's graduation. Not only did it not come in time but when it did come it was wrong. When I contacted customer service they sounded like robots and said they would put in a new order and it would take 3 to 4 weeks. She said there was no new order number and if it didn't show up in 3 to 4 weeks they would credit me back. I will never order from this company again!!!

My husband ordered me a mother's ring on May 2nd with the headline on their website reading "Guaranteed Mother's Day delivery." Mother's Day came...no ring. Then I checked the status of my order and it said, "Will arrive by May 16th." May 16th came...no ring. I checked again. Now it says, "Delivery by May 23rd." Still no ring. Checked again. "Delivery by June 27th"!!! My husband called Customer Support and they said there is nothing they can do. "The ring will SHIP in June 27th." NEVER, EVER, EVER WILL THIS "business" get our money again.

I have been ordering products from this company for years. I am very discouraged that I ordered the Charlie Brown Anniversary in November 2015 and all I get is "your shipping date has been changed". I have been receiving these for months. The last one I received was it was to ship on 6/4/2016. Now I received one to ship on 8/4/2016. We are working on almost a year as of November 2016. I will never order anything again from this company. When I call all I get is "you don't understand". I do. I've ordered items for years but no more. This is a bunch of **.

I want to encourage people to be very careful if ordering anything from this company. I had not read what is on ConsumerAffairs about this company when I ordered. Had I done so, I would never have trusted them with an order. In early March I ordered a "Home of The Brave" hoodie that the company had sent an email about through my Vietnam Veterans of America membership. I ordered another veteran's hoodie at the same time. The other one came within two weeks, but the "Home of the Brave" hoodie did not. I contacted them to ask why and they said that it was back ordered and that it should come May 2.

I have ordered 2 rings from Bradford Exchange and have had nothing but a great experience with both rings. They both look so real, no one can tell they aren't. I chose not to have mine personalized but overall my experience has been wonderful and I will continue to order from them. I have emailed them to check on orders and have been notified within 24 hours.

My husband loved the train sets he could order from this company. Thought he would start a new hobby. I told him "This is like a club. You order one train set, and they won't quit sending them!" Sure enough, that's what happened! These sets are extremely high priced, and after he completed one set, they kept sending them! Some he did not even order! Some were even broken! He sent the broken ones and ones we did not order back! But they keep billing us and sending threatening letters! He had called them and told them he does not owe anything. He sent all of them back that he did not want! They said it's taken care of, but the bills keep coming! The trains finally stopped, I think! But how does this place stay in business??? They are horrible people!

My friend purchased a wedding ring from Bradford Exchange. She has yet to receive her purchase. It has been almost a month. There are no contact numbers for her to speak with any representative in regards to her order. She has sent many emails and none of the responses have addressed her concerns. It is sad that someone has to wait for a ring for their special day, especially when the purchase was made in advance. It is an outrage. If anyone at the company was going through what my friend is going through they would be completely pissed off and upset. The company should really create better policies and procedures for addressing their customer's concerns.

Was really Disappointed in the necklace. Your picture was Awesome. But once we received it in the mail... Had to have a Magnify glass to see the names. Forever In A Mother's Heart Personalized Pendant Necklace View Details Personalized Birthstone Roundel Pendant With Up To 6 Names Forever In A Mother's Heart Personalized Pendant Necklace 110684002 - $138.98 US.

My husband ordered the Together in Love Mocha and White Diamond Ring for our Anniversary. It is really beautiful in the picture online. When it arrived it was the wrong size and you would need a microscope to see the stones and engraving. It was nothing like the picture! I am still not certain if there were stones in it. They were not even large enough to call them a chip. We returned it the same day we received it. We will see how long it takes for them to credit our credit card. If I had read the reviews of this site first we never would have ordered it.

My fiance bought me a ring for Christmas 2015. The band is bending, was way too big to begin with. AND the gold plating is fading. To say the least, I am not very impressed. Will not order from here again.

Moments of faith watch. My husband bought me this watch for Christmas. It started losing stones the second time I wore it, then the band started falling apart. When I contacted them they said there was nothing they could do about it, because I didn't contact them in ninety days. I would never purchase anything from them again! I would think when you spend one hundred dollars for a watch it should last longer than three months!

I was absolutely shocked to see that they are printing REPLICAS of valuable antique books, such as "Twenty Thousand Leagues Beneath The Sea!" They even show the PRINTING date, on the title page, as 1873! And the publisher (Osgood) as one that was actually printing books back then! (I read they have since become Houghton Mifflin.) How can this be legal?!! Perhaps book experts and serious collectors won't be fooled -- as the paper would look too new, etc. But, it doesn't take very long for the paper used today to age. I can understand how people, who love the look of antique books, would want an affordable new version. BUT WHY THE FAKE PRINTING DATE?!! That does NOTHING for the "antique" look! All that does is help these books get PASSED OFF AS ORIGINALS!!!

I ordered a Celtic ring for my daughter for Christmas, it had a guaranteed delivery by Christmas eve. I received it on December 30th and it was the wrong ring. I finally got the correct ring January 5th, and it was nothing like the picture. The ring looked like a 8.00 ring you would buy at the Dollar Store. The stone was cheap, the gold was already coming off and the saying that was supposed to be engraved on the inside of the ring was a peel off sticker. I can't believe I wasted my money, this has been an awful experience and I will never buy from or recommend them to anyone.

My fiancé bought this ring for Christmas for me December 2015. The picture looks beautiful but when I opened the box you could hardly recognize the ring. There are two rows of stones - one brown and one diamond like. The real stones are so small that you can barely tell what color they are. The imprinted names are so small that I had to get a magnifying glass to determine which way to wear the ring. Two weeks after wearing it under normal conditions, the gold tone color came off the band showing a silverfish color. The picture shows a beautiful ring and the real ring is embarrassing to wear. If you are going to sell a product at least be honest in your advertising. The product should be pictured and not an artist's rendition of what it looks like. I have retired this ring sadly to the back of my nightstand drawer. I hate it.

For the second time in the span of two years, I have received a phishing scheme email from The Bradford Exchange customer service listserv. The way this scam works is that the email appears to be a response to the individual's order request. I imagine the company will ship and bill and I infer that seniors – or English as a Second Language, individuals might be stressed into paying the invoice and keeping some ridiculous collectible. The first time this occurred the unfortunate customer service rep admitted the fraud and essentially offered up, "I need the job to pay my mortgage". Awesome way to do business and a really good old Midwestern sort of company in the tradition of the snake oil salesman of the 19th century.

I spend 4 months a year in Florida as a retiree. Home is Ontario, Canada. Attempted to purchase a 200 dollar item. Would not process as my billing address was in Canada and I was in Florida. I purchase many, many items on my credit card while in USA without a problem... Bradford Exchange seems to be operating in the dark ages. Disappointed that they still operate in an old fashioned way. Will give my business to others.

I ordered a pair of Texans shoes for my daughter for her 16th birthday, a full two months in advance. An email from Bradford Exchange 16 days later, confirmed my order was shipped and a tracking number was given. Fast forward 30 days later, and there was NOT a package at my door and the tracking number they gave me was invalid. Through the course of several phone calls, I was told the order was lost, to call in 3 more days to reorder new ones which I did, only to be told I had to wait first for an email with a form to fill out before they would ship.

I ordered a love's promise ring back in January, I paid $25 installment and received the ring. Our names are correct and the stones are correct. I'm pleased with it so is my girlfriend. I have now paid the second installment but the total I owe has not changed $99. I called customer service, late 10:30 pm 3/7/16 expecting a recording, a woman answers and asks my name and order number. I tell her I just want to know my total when she claims customer service is closed, then I hear another woman in the background laugh? Since I do have the ring I'll just keep it and those last two payments. Needless to say this is the time I deal with Bradford Exchange. Good luck to everyone who has a lawyer and/or case against this company. I'd suggest organization and honest practice if you want to stay in business.

I ordered a personalized ring for my valentines, every time I check for delivery the date keep changing. At first they said it's gonna be delivered on March 4, then 8, then now April 11. Very disappointed and will never order from them again nor recommend them.

I knew when I ordered the Christmas Nativity scene that I was taking my chances with this company. These types of companies have a habit of sending stuff you never ordered along with a statement demanding payment. Well, although they sent me the Nativity scene, it was sent piece by piece which was not indicated in the flyer when I ordered it. So I kept getting pieces of the scene along with a bill saying I could either pay per piece or the total amount. I paid the total amount so I would not have to keep paying out each time a piece arrived in the mail but I still get statements saying I owe them money. Then they sent me a duplicate piece and another bill! I returned it and a few weeks later, received yet another bill. When I tried to call the automated system, they did not even have a record of my account even though I entered the account number that was on my bill! I will NEVER order another piece of crap from this company EVER AGAIN!!

I have returned some products for refund well over $1200 worth!! Returned over 4 weeks ago and was told I would be refunded in 7-14 days!! It's been over 4 weeks and I am still waiting!! Every time I call I get told another week!! Meantime one of the products returned was on payment schedule which I was paying!! After I returned it I have received several letters from collection agency!! These items were returned 4 1/2 weeks ago and they do that!! And still waiting for refund!! Have appt with lawyer in morning!! Not only do they charge triple the price than anyone else they don't refund in any legitimate time!! They charged me $44.99 for a 1999 dollar coin!!! Unbelievable!! Take my suggestion and buy somewhere else!!

I ordered an item from the Bradford Exchange for Christmas, but later that same day realized that my order was not exactly what I was looking for so I cancelled it. Too late! I not only received the item, I received two!!! It took them 0.5 seconds to debit my account. But now it is Feb 16th and I haven't gotten my money back from them. I call them on a weekly basis only to listen to all the excuses why it takes so long. Will not ever order from them again!!!

Last week I received a one-page postal letter asserting that I'd ordered a cuckoo clock from the Bradford Exchange of Niles, Illinois (The letter gushed about how "the careful crafting of a select quantity of 'PUG CUCKOO CLOCK' is near completion and your reservation was received in time to secure shipment. Congratulations!"). The clock's "issue price" was listed at $149.95, with "S&S" (shipping, evidently) of $17.99, for a total of $167.94 to be paid by credit card before the item would be shipped.

I had no trouble with them yet. I order pair of Saints shoes. Shipping was fast, quality was great.

Bradford Exchange creates a billing agreement that a purchaser is totally unaware of!! I found additional unexplained and unauthorized charges to my PayPal account after purchasing a ring from them. They evidently can charge my account for unlimited amounts without my PayPal password or authorization. This practice should be illegal. The ring ($128.98) I bought was returned for sizing & though my original payment was refunded today I received a bill in the mail for a ring I don't have??? An additional charge of $34.42 on my PayPal account still hasn't been explained.

My husband wanted the Ford Truck clock which he saw in a flyer from BE but I couldn't order it online since they didn't have it in stock yet. So I ordered the Mustang Garage wall clock instead. Although I thought it was pretty expensive, it looked great! The clock arrived (by MAIL!) only 5 days after I placed the order. It was in perfect shape, no broken parts. My only complaint is that it looks a LOT cheaper than the photo online. It's the sort of thing I might have paid $50-$60 for if I had seen it in a store. Still, I have it and it is intact and arrived more than on time, so he'll have it for his birthday.

I placed my order for this Irish Family Christmas Tree Nativity Collection in July 2015. I received the first 3 Shipments. The Holy Family, The Pre-lit Christmas Tree and the Creche and Free Tree Skirt. I called in December because I had not received any angel ornaments or the other nativity figures. I was told they were on back order. I have paid $203.80. I believe I have overpaid for what I received. The advertisement read $59.97 in 3 installments of just $19.99. I paid $76.43 on July 22, then $25.47 or $25.99 monthly after that. I actually had 2 payments taken out in October of 2015. They are telling me I owe them $25.49 for December. I am telling them I owe them nothing and to cancel my order. They really rip you off. I never received any back order items and it's the end of January!

We purchased SEVERAL collector plates from them years ago based and part on their glowing reviews of market rises and increases in value. We understand the market has changed but now that we want to sell they advised us that they got out of the resale business (we assume as they oversold and saw the market tank) and referred us to eBay etc. We now see they are not selling or selling for much less than we paid. Hindsight is 20/20 but we realize that what they touted as being valuable is actually useless junk. I will never buy from them or recommend their company to anyone.

We've bought a series of 3 pieces of a collection item and only received 2, but charge for the 3 pieces.

I ordered checks online as I always do but just not with this company. Anyway when I went to use them the account number was wrong and the bank would not recognize it because it would not scan through their system. I called The Bradford Exchange and the person I spoke to said sorry but I would not be able to get my money back because I ordered online and there is no margin for error when done online. It goes straight to the printer so it would be my mistake if one was made. DO NOT ORDER CHECKS FROM THIS COMPANY. THEY ARE VERY CHEAP AND WILL NOT OFFER AN EXCHANGE OR REFUND...PERIOD.

In January I checked and the date was bumped to the 18th of January. Then again it was bumped to the 28th of January.

On Oct. 19, 2014 I purchased, via a 7 part subscription for my Mother's Xmas present. As of Xmas 2015 I have only received 5 parts for this and am not willing to wait any longer. I have told them that I would like to mail the 5 parts that I have back for a full refund but because some of the items are over a year old, they will not take them back. This is terrible service as they cannot seem to finish this subscription and now because of the time that has gone by are not willing to take them back. I am stuck waiting for these final 2 installments with a letter offering me a $5 discount on my next purchase! They are still offering this item for sale but can't seem to finish my order.

On 12/28/2015 I cancelled my subscription with the Bradford Exchange due to wrong interpretation about how much a product/item cost in final fees. Once upon cancelling, I had been promised that I would receive a refund back to my debit card. Due to my 2nd payment not going thru off my debit card, my card was removed from the database causing them to send me a refund check which could take 30-45 days. They want their payment on time but when it comes to refunding a dissatisfied customer, the Bradford Exchange takes forever.

I have heard nothing back about the problems I am having with Bradford Exchange, since my first email on 11/28/15. Please get back to me ASAP BY PHONE as no one seems to understand the problems when we email back and forth. And now no one is responding or helping me at all. First issue: I did not order the "Magnificent Blessings" set, yet received it in the mail, and the stable wasn't even in the package! My account was then charged $23.32. I actually love this set BUT it was missing the stable! Second issue: I ordered #** but cancelled it within 30 minutes and ordered something else instead: # **. My account was charged for both, but I never even received # **! I received a confirmation of the cancellation on 11/28! Thirdly: I will be returning my doll order, # ** as I didn't like it, so would like to stop being charged for it.

After placing an order online in early December, the items shipped via Fed-X to my local post office and then were inexplicably returned to Bradford Exch. days before Christmas. After an hour on phone to Bradford, rep told me they were not returned but were out for delivery. Approx. Dec. 28th, I called Bradford again and after 45 min was told 1 item was returned, the other lost. They could re-send order but wouldn't rush shipment. After speaking with mgmt, I was given choice of discount or rush shipment. I chose discount but now (Jan. 5th) I see that they won't ship items until Feb. 9th. Not only do I have to send my gifts to recipients after Christmas but it will be after Valentines Day as well! Will NEVER deal with Bradford Exchange again!

Suggestion to everybody ~ Do not buy from Bradford Exchange!

My boyfriend ordered this ring as a commitment ring. It arrived by Christmas (23rd) as promised. The quality is nothing even remotely close to the photo in the advertisement. It most certainly is a misleading advertisement and this company needs to be reviewed for misleading, inflated advertisement. You cannot even tell they are diamonds. They look like a silver inlay. The mocha is nearly invisible. It was not polished and jewelry cleaner removed tons of crud. This is the first and last time we will do business with this company. This ring is not worth half what he paid.

I have a few words to say about this company. I've worked for them as a customer service representative, and left the company for a number of reasons, not least of which was their bad business ethics. First of all. I collect stuff, and I like high quality merchandise (tools, clothes, whatever). I understand the value of paying more for something that is clearly better than something that costs less. Pay more money for a nice shirt, and you just might get a shirt that wears better, lasts longer, and looks nicer than the shirt that costs less. This is not so with the Bradford Exchange. With this company, you are paying more money for less. Everything that you can get from Bradford Exchange is available somewhere else for less money better quality.

I ordered a ring for Christmas on Nov 22. Guaranteed Christmas delivery. Never heard back. No charges. Ordered again Dec 19. Got confirmation of Feb delivery. Called customer support. Listened to Spanish announcements for ten minutes, then was told they got both orders, item were due in "soon" and Dec 25 delivery was on. Dec 25 I was charged and got email saying it would be here that day. Dec 29th now. Nothing. Said I would get a tracking number. Nope.

You'll be sorry if you order from this company. I ordered a Christmas gift for my father on December 7, 2015 and the status on my account with them said it was being processed and that I would receive it by December 24th. On December 21, the status remain unchanged so I called The Bradford Exchange (the number is not easy to find but if you do a google search on About Bradford Exchange, a number will come up). I asked them about my order so when they looked it up, she said that product was never sent to them from the manufacturer. So at that moment, I confirmed with them that I would not be receiving it by Christmas and to please cancel my order.

In 2013 I wanted to obtain all of the Farmall Christmas Village pieces. Well, Bradford was only capable of sending the barn. Then they sent the barn again... I returned it and tried to solve the issue. They sent their nasty collection letters and I thought I finally had this cleaned up. I ultimately received one barn for which I paid. THEN in late 2015 they turn over a balance of $59 to their just as unethical collection agency, National Recovery. Their intent is to harass and bully until they can force you to pay something you don't owe. Apparently, I am going to have to file a complaint with the Colorado Attorney General to try and get this now bogus negative credit information off my file. By the way, I would give this outfit a minus 10 stars if it allowed. Do business with Bradford Exchange at your peril.

Frustrated! I ordered a pair of Green Bay Packers shoes on Dec 2nd for my daughter for Christmas. There were other websites I could have gotten them from but I chose Bradford Exchange. When I checked the shipping status the next week it said that they would be shipped no later than Jan 27th. I then emailed customer service, I could not find a phone number to call besides for order placement, and asked them to verify that I would receive the order before Christmas. They responded and said that I WOULD receive the order on time since they guaranteed Christmas delivery. I never got the order.

I ordered 2 identical necklaces and was told they would be shipped by 12/21 after the purchase... I called and called about the tracking information... I was told they "will get there." On 12/23 we received one of the 2 (that were ordered at the same time) and not the other. I called again and was told it was on its way. Today I looked up the order number and it says will be shipped by 2/06, 2016!!! NEVER AGAIN!

I see I'm not the only one that you lied to, and took advantage of. Rest assured, it will never happen again. Ever. And anyone else I can tell about it either. You were fast to grab my money, though and promise 2-day FedEx delivery. Never happened. So this is how you run your business? Shame on you. And I'm a handicap vet. To everyone that reads this, boycott these people. Don't get hook, like the rest of us did. And yes, You Suck.

I had a very hard time finding a Christmas present for my sister-in-law. Came across the Bradford Exchange and saw a beautiful Thomas Kinkade snow globe that I thought she would love, and was willing to pay almost $33 in shipping fees to have it arrive by Christmas. The website was full of "Express Shipping" available claims, which indicated the item would arrive by December 23rd. Well, here it is, December 24th and no package has arrived. So, I went in to track the shipment and it indicated that the order was "in process" and set to arrive in FEBRUARY 2016! For $33 in shipping it would take 2 months to get here! So, I called customer service and was told that the item shipped out today and would arrive next week--ok, better than February, but still not worth $33 in shipping that I paid to have it arrive BY CHRISTMAS as promised on the website.

So my mother could only afford a couple gifts this year and decided to purchase my father's and brother's Christmas gifts through The Bradford Exchange. In the advertisement that was in the newspaper we purchase, it said that if we ordered soon, that it would be here before Christmas. That same day, after looking at their website, we found the perfect gifts for my dad and brother. We did two separate orders on December 6. Like a regular store like Kohl's or JCP. We expected to receive it within two weeks. I didn't receive the shipment confirmation email for my father's gift until two days ago (December 21). So today (December 23), we received the gift, and we were hopeful that we would receive my brother's gift by tomorrow even though we didn't get the shipment confirmation email.

Ordered two items a 3kt ring engraved platinum. The engraved names are crooked. The second item a charm bracelet with all 6 of our kids names on them. Said guaranteed by Christmas. Said shipped Monday Dec 18th. Called after 2 calls on hold for total of two and half hours waiting they said it was stuck at a jewelers and would be fast tracked to me before Christmas. It's Dec 23rd at 9:44 pm I have a deformed ring and no bracelet to give for Christmas. Spent $300+. This is crazy. Never buying like this online again.

I ordered a watch that my husband wished for in early November 2015. It required no special personalization. This was to be a Christmas gift and here it is Dec 23 and while it has finally shipped it will not arrive by their guaranteed Christmas delivery. Their customer service people seem confused, not one time did I get the same answer from their staff, only to tell me the item had shipped when in fact it had not. When it did finally ship the tracking info was not updated. This is my 1st and last purchase with this company. Hope he enjoys the picture of the watch that will arrive AFTER the holiday. Beware if you consider dealing with this company. I gave them a 1-star rating because it required a rating.

I placed an order on-line for a Christmas gift for my son and received confirmation on December 10th. It stated that the item would arrive by Thursday, December 24th. I checked the shipping status a week later and it stated only that the order was received. I called them and a customer service rep told me that is was on back order. I asked him why I didn't receive any type of notice stating that. He put me on hold and came back on the phone with "good news". He said that it's on back order but that one is being shipped out to me in 2 days so I would receive it by December 24th. I thanked him.

I made an order for this doll for a Christmas present on December 7th. It never arrived. It's now the 23rd and I have sent emails if I could get a replacement before Christmas and the answer was no so I requested my money back and that's been now couple days and still no refund. I wonder if this company even exist or if they are trying to steal from people because this is ridiculous, very disrespectful with others lack of communications. They don't even try to make it better for screwing up not, even an attempt and I never even got an explanation to why the item never arrived. With the experience that I had with this people if I were you I would never order from them -- BRADFORD EXCHANGE. DON'T ORDER FROM THEM. YOU WILL NEVER RECEIVE YOUR ITEM AND WILL BE TREATED LIKE NOTHING.

I ordered a doll (the only thing my girl wanted for christmas) early in Nov, actually Nov 11. As of Dec 10, I never received a doll. I called in and the other doll was declared lost in the mail and a new one was supposed to be sent ASAP. It is now Dec 22 and my doll has still not shipped. Payment has been taken for some time. Apparently it was released to shipping on Friday, Dec 18, but somehow has not shipped yet. Thanks Bradford Exchange for ruining my child's Christmas. The only item she asked for they cannot seem to get to me. Not like this doll is cheap. They also said they were going to express post it so it would be here in time. However, it never left. Horrible experience. I will never order from them again and I will make sure everyone I know doesn't as well.

I ordered a gift a month before Christmas, never received it. I called, took 30 minutes on hold to get a customer service person. They lost the order so I cancelled the order, wanted to be refunded. I was never refunded. I had to call backed again, after 15 minutes on hold they hung up on me. I called back, took another 30 minutes on hold, finally talked to them. They never put in the refund. They say they reshipped the order that I need to refuse the package or return it myself. This is a bad company, poor customer service. I will never ever order from them again!!!

I had ordered a wolf collectible online from Bedford exchange on the 5th of December and I need it for Christmas because it is a Christmas present for someone. And I have been waiting for it and it has not came yet. I need it by Christmas Eve and I am not very happy right now.

I ordered checks and found them cheaper somewhere else. I cancelled the order the same day! When I placed the order they stated that I would need to send in a printed check. I didn't and I had cancelled the order within 24 hours of placing it. I then receive a call stating that they have shipped. The checks are poor quality with only the name of the bank (no address). Once you order you are stuck with this horrible product. DO NOT USE BRADFORD EXCHANGE FOR ANYTHING!! Now I am inundated with scam callers! DO NOT USE!!

I wanted to give my daughters a father/daughter necklace for Christmas. So after looking around for months, I found exactly what I was looking for on the Bradford Exchange site. Beautiful pendant with a nice chain. I was first a little upset because while I ordered all 3 at the same time I had to pay 9.95 shipping on each. On a 357.00 order I kinda thought shipping should be free but wouldn't have minded 9.95 verses 29.85. And then they came! After opening the first one, I quickly opened the second one thinking a mistake had been made. No such luck!

I ordered two Chicago Cubs items on Dec 1st for a Christmas gift for my hubby. Both items online have in bold red letters guarantee Christmas Delivery. I placed my order and they are saying now it won't be here till Jan 21st! Are they serious??? I called customer service and they gave me a tracking number that is non-existent with any shipping. So I go to my account and copy the tracks number and paste it at USPS and FedEx and it still isn't valid... CS said it's already on the way and not sure when it's going to get here!

Ordered and paid for an advertised coin, but specifically requested not to join a monthly plan to receive additional coins. Bradford Exchange was duly notified via written notice and phone call. Furthermore, Amex card company was specifically informed not to accept further charges from the company. Subsequent coin deliveries were not accepted by US Postal System, but were clearly marked "RETURN TO SENDER". Significant time elapsed when notified by Bradford for demand payment as rejected by credit card company. Therefore, documented records adequately reflect Bradford's attempt for unauthorized payment to a program that was not asked... nor said coins received. Further issues will be submitted to Consumer Fraud to the Attorney General Office, State of Florida... and the Department of Professional Regulation.

I responded to an offer for train set that was mailed to me from Bradford. I called in because I was wanting to order 2 complete sets for Christmas. I was informed at that time that they were out of stock for 5-6 weeks. Employee completed order for 2 complete set and even quoted price with delivery. This was done on 10/4 or 10/5.

I ordered a product. It would not arrive on time. I cancelled the order. I was later billed for the product I never received. I contacted them. I was told it would be taken care of. It was not and sent to a collection agency. I owe the Bradford Exchange nothing and encourage people NOT TO ORDER FROM THEM.

I purchased and paid for this item online 8/18/15. When it was received, it was damaged. I inquired as to returning just the damaged piece, but was advised to return the whole tree which I did on 8/30/15. I inquired twice as to the status of this return & got nothing but prefab emails saying it takes 30 days or more, blah, blah. On 9/13/15 I used the tracking # and could see they received the item on 9/11/15 & sent them an email again asking for my replacement. They then sent an email saying they would send a replacement even though they had no record of the return and it should arrive around 10/07/15. It arrived today, 10/10/15 and it was damaged, worse than the first. I'm mailing the whole thing back and hopefully it won't take another 30 days to get my money back. I will not be ordering anything else from Bradford.

I ordered checks to pay my rent and monthly bills. Well the online system kept telling to me to put in numbers that I knew were not right. Sure enough get a call from my bank telling me to get new checks. Call the company and they will not print me new checks for free or give me my money back! I am a college student living off loan money! Great. Looks like I will not be eating this week... Worst company ever! And the guy just kept repeating himself and wouldn't let me talk to a manager! I just want my money back!

I would like to thank The Bradford Exchange for ruining my wife's birthday. I ordered my product as a gift 13 days prior to wanting to present it. I had to call them 5 days later to get them to list it and return phone me that it had been shipped. The tracking number I was given did not work for 6 days, I called back at 4 days to ensure I had the proper number. FEDEX website showed that the item was delivered to them for shipping 11 days after placing the order and paying for it. The item arrived 3 days later, the day after the birthday it was intended to be used for (14 days after order and payment was begun). Bradford Exchange verbally and online lied to me that they shipped the item when it sat in their warehouse for 6 days in order to pacify me when I called to inquire as to why it had not been shipped out 5 days after payment had begun.

I ordered checks from Bradford Exchange. When they arrived, they were of poor quality with only the name of my institution on the lower left. No address, city or even state listed. I was concerned a mistake was made as the checks looked phony and I doubted any retailer or business would accept them. They looked that shady to me. I contacted customer service and was told that was all they offered when you order online and to go ahead and try and pass them. I brought them to 2 local businesses and they asked a manager to look at them and both times asked if I could use an ATM. I contacted Bradford Exchange and they said this is what I get ordering online. PLEASE do not waste your money ordering checks from Bradford Exchange. I've ordered from other online check printing companies over the years and NEVER had this problem.

I ordered something for an upcoming anniversary gift from Bradford Exchange. I then thought twice about it. I looked for their company reviews and boy was I glad I did. I immediately called them, got hung up on twice, but I seemingly cancelled my order. Whether or not this is true remains to be seen. The first CSR I got was from India, I could not understand him, so he quickly hung up on me after he assured me he would transfer me to Customer Service. ??? Okay... Then I got a very tired sounding, slow woman that seemed that she could have cared less if she dealt with anyone. I hope my order was cancelled. I am glad you all have been vigilant about the company and leaving reviews. I can only wait and see if I was spared.

As a huge Seahawk fan I could not wait to order the tennis shoes and ring. Big disappointment for the amount of money I paid. The shoes started coming apart at the seam on the left shoe on the left side. I am not able to wear them for this upcoming season. Also, the beautiful ring I order was great for a very short time and then the green color wore off with just normal use. Will think again before I purchase or recommend in the future.

I bought 7 personalised musical boxes for my mom to give to daughters & granddaughters. So I emailed them to say the names on the charms were unreadable. I received a call from them today. What a company. Instead of sending the charms back I have to wait until they send me prepaid postage packages to send them back. Should arrive in 10 days, then I'll have to wait god knows how long. Now this was gifts from my mom to daughters & granddaughters. This woman is 79, has diabetes & is now on dialysis, and has been recently diagnosed with dementia. Her health is going downhill rapidly. They were supposed to be a keepsakes for them. I'll not be buying from them again. What a load of crap.

They said I owed them 141.$ on a ring so said I didn't owe them anything but they kept saying I did so I mailed them a check for the 141.$. And then they said I overpaid them of 141.$ and that they mailed me out a refund check for 141.$. And I waited and watched for the check for three weeks. And I called Bradford Mint and told them I never received their check and they said I had to wait a month and then they would send me another check. Well when the month was up I called them and they said I cashed the check and I said I never received or cashed the check and to please send me a copy of the check so I could take it to the police to prove I did not sign it. They said they mailed out the check copy but I never received that one.

It was my wedding anniversary on the 6th June and as a present I ordered and my husband paid "Love Never Ends" sterling silver necklace for me that comes engraved with both parties names. Both my husband and my names have been engraved on it. It arrived today and both my husband and myself was totally disappointed as the pendant and birth stones are extremely small and you need a magnifying glass to read the words on it or see the stones in it. The cost was £79.96. It cannot be returned as it has been personalised. In the pictures of the pendant which is of a good size and the names engraved on it and birth stones can very clearly be seen which is not the case when you receive the item. Don't buy this or you will be very disappointed.

Merchant offered a 1914 $5 bill for sale at a very reasonable price. Nowhere in the ad is there a link to contact the merchant about the offering either by phone or e-mail. Such information must be found by resort to collateral links on their site. The photo of the offered item shows a very pristine example leading one to wonder if the note one would buy is actually the one shown in their photo. The offering is silent as to this. Hence, I sought to call and ask that question at the customer support number they show on their site. I have called no less than two times. On the first occasion I was told by a recording that I would have to hold as they were busy with other callers. After holding for 20 minutes I hung up and decided to try again later.

The advertisement of the ring that I ordered looked totally different when it arrived. I got the engraving on the ring as it stated and it was so small that you had to get a magnifying glass to see it. The ring is topaz and it looks very dull. It looks like glass. The ring looks o.k. I suppose, but the ordering process was not done properly. This company isn't one that I would use again.

I ordered the forever in a mother's heart and it arrive in a reasonable time and it was everything I had hoped for. I would recommend to others.

Placed an order for these shoes in the beginning or middle of March 2015 for a birthday gift to a girlfriend. Contacted the Customer Service Department several time from April until July 15th. Same answer; "On backorder." It'll be another 4 to 6 weeks. One individual mentioned that Bradford Exchange's canned response is to tell customers, "It is still on backorder and the manufacturer has added another 4 to 6 weeks." This is ridiculous! My first experience with Bradford Exchange was not a pleasant one. No updates to my order - nothing! I would not recommend ordering from them for anything!

I received my ring and it's about three sizes smaller than the picture. I couldn't get it on my finger so I took it to a Jewelry store for sizing. I ordered a 6.5 and it came size 5. I got left on hold for over 45 minutes and then hung up on. There was no invoice with my ring so God only knows where to send it back or how to exchange it. Never ordering from this company again.

Morgan Silver proof dollar.... Coin sent was replica made in China.... Label left on package. Returned and refused, sent back at my expense. I called Visa and told them I refuse any further charges and will send back other 2 items when shipped w/o opening to address given. In all fairness, this was not the complete order, but not as advertised and no comment made about coins as these being given out.

I have not received the copper healing bracelet yet. I think I have waited long enough. Where is it? I order a lot from you and please look into this. A little disappointed.

I recently ordered checks from them and this isn't the first time I ordered so they have some of my info. Well I get the checks the other day and they have the wrong routing no on them. So I call, well I was flipping out. I wanted them to send me other checks with the right numbers on at no cost to me but they said "no way", but they would do it for the same price I just paid for the checks I just got. I said "I don't think so." Then I said I will never order from them again and I won't. I can't believe they wouldn't replace them for free. Now I can't use them so I just threw that money away.

The Bradford Exchange in my FB has not allowed me to unlike and unfollow them according to FB rule, hacking and invading my privacy through other websites shockingly appearing out of nowhere. And every time I follow FB recommendations they continue overflowing my notifications. It's been annoying and i don't want to get trapped in the risk of forcing me to purchase their items which has been done to many consumers in the past. They are hackers and have changed everything when I have complaint to FB. Then when I think they have gotten rid off, they start hacking into the system again causing me emotional distress and increasing my existing pain and health. Though it may be FB but all consumers need to be aware not to get bullied in FB by Bradford Exchange. Please make them stop from invading my privacy and disobeying FB...

Customers should be given itemized charges for order-- too many charges that customer should be made aware of. No invoice, there should always be an invoice in bag. Buyer Beware with this company... Never again...

I ordered checks from Bradford Exchange and filled out all information from my account. My bank had been acquired by another bank a year ago and I had no knowledge of a new routing number. Their website would not let you put in a bank name, only the routing number from your check, which I did. When I finally received the checks over two weeks later, a very long time in my opinion since my husband ordered checks from another check printer the very same day I did, later in the day, using the same shipping method I chose, and he received his checks for his account over a week and a half before these came, mine had the wrong bank name, I called them and they told me to call my bank to see if the routing number was correct.

Ordered two boxes of checks and when I received them the account number was wrong. Instead of correcting the mistake they blamed it on me and told me that since I ordered online they would not reprint them. She said that I must have copy and pasted the number in wrong, but then I explained to her that I manually typed my account number in and then triple checked to make sure the account number was correct. So just a heads up before ordering checks from them.

Ordered Our Family Is A Circle Of Love Mother's Day ring and it was suppose to arrive by Mother's Day 2015. The ring did not arrive by Mother's Day and was lost in transit. I called FedEx and they have no record of ever receiving it for delivery. I then called Bradford Exchange and they told me, "Sorry for the inconvenience" and they would ship another one in 4 to 6 weeks but refund my shipping cost and I agreed. Today, 6-4-15, it was suppose to arrive and my wife was excited to finally get the ring. Guess what? No ring. It was lost in transit again and they once again said they would ship another ring in 4 to 6 weeks. Not happening. I will go to someone else. Guaranteed by Mother's Day and still not here by 6-4-15. Done with this company forever. And suggest the same to anyone that wants their stuff on time.

My pocketbook came as ordered. Got lots of compliments on it. DO NOT give Bradford exchange your bank or credit card number ever! I pay by bill pay - my online bank only. That way you can dispute a payment if things go wrong, stop payments, and you have proof!

I was ordered a personalized pendant which I liked a lot except the quality, on the magazine it looked like white gold and shiny. What I received was nothing like that and after using it a few times and I forgot to remove it to take a shower it turned very dark and started to peel off.

My problem started back in April 2015 when I tried to order a gift for my mother on Mother's day. When I placed the order there was no information about this item being out of stock. I did receive an email apologizing Bradford Exchange made a mistake about what they had in stock. Okay, but I did not receive this email until weeks after my order was placed by me and after repeated attempts by email to try to find the status of my order. Finally a customer service rep. (CSR) suggested I change my order for something they had in stock. So I agreed just so my mom would have something. Guess what, still no PACKAGE!!! So my 83 yr. old mom did not receive her gift and as of this date 5/16/15, a month after I ordered the second item!!

I placed an order for Mother's day and was guaranteed to receive it on or before Mother's day. I call to confirm and received an email saying it was guaranteed. Well Mother's day passed and never received nothing. I called to check on the status and it would still take 1-2 weeks for it to be shipped. I do not back up their guarantee on when it will be received.

I am a first time customer of the Bradford Exchange and my experience was just downright terrible. I ordered this ring to give to my mother on Mother's Day and so I ordered it 7 days before Mother's Day so that it would have more than enough time getting to me. I purchased from the Bradford Exchange because they guaranteed that the ring would get here before Mother's Day and also they promised that the ring would ship out with FedEx Express shipping. Immediately after purchasing the ring I contacted the Bradford Exchange letting them know how important it was that I receive this ring before Mother's Day and they replied with some generic copy and paste message letting me know that I will be 100% satisfied guaranteed.

I ordered 3 items, all marked "delivered" by Mother's Day (10 days before Mother's Day). I called 3 days later as they had not shipped. They said their online shipping info was not correct. They will arrive as promised! 3 more days I checked with FedEx. One was sent ground and will arrive 4 day after Mother's Day. One will ship the day after Mother's Day, due to arrive 7 days later. The other one made it in time. These people are scammy and will say anything to get you off their phone. Will all the other honest companies. I WOULD PASS THE BRADFORD EXCHANGE BY!

I ordered a ring for Mother's day. It had our 6 family members names and birthdays on it and looked so beautiful. After receiving the 120$ ring today it was way smaller in size and clearness as well as two of the birthstones were wrong colors? The gems are so small I had to stare at it for 10 minutes to even notice they were purple instead of pink. So disappointed and praying they don't charge my card as other complaints show.

It was for a very important occasion. I have spent ample amount of time researching the watch. I paid extra for shipping, to make sure it gets to destination on time. First, it didn't happen. Second, it was very difficult to reach someone to talk to. Finally, when I did, they assured me that my watch would be delivered within 2 days, that did not occur either. Now it's already a week passed, still didn't receive it, and anniversary date has passed. No call too to follow up or to explain those further delays.

I ordered a soul mates ring and never got it. But I'm still being billed for it. I ordered it over a year ago. I've called and emailed them and never heard a thing. I'm mad and disappointed. I sent a down payment like it said - you took my money and ripped me off. You should be ashamed.

I ordered the Tinker Bell Embrace Ring and first off it says up to ten days to get it and I hadn't received it after 17 days. I called them and spoke to a woman who was very rude to me so I asked for the manager. He was just as rude as she was and told me, "Well I don't know what to tell you except wait for it to come." I finally got the ring and it looked nothing like the picture at all - it was so ugly. I called them back and told a manager I would be returning the ring. 3 weeks after I mailed the ring back I still had not been refunded so I called and they told me it takes 4 weeks. I then found out they tried to charge my account 5 times for my second payment knowing I was returning it so I was then told I would receive a refund check in 15 days... WORST EXPERIENCE OF MY LIFE!!! I would not recommend anyone ordering from them. Save yourself the headache.

My husband purchased a "Nightmare Before Christmas" italian charm bracelet. It was supposed to have 49 crystals in a couple of the charms. There were 0 crystals. They have replaced the item 3 times with no crystals. They are sending a new one.

Got a thing in the mail last January to order a ring called hearts and Kisses ring. It was guaranteed to be here by Valentine’s Day then I noticed it is not to be shipped until March. After some major arguing with the customer support I got some discounts for about 50 bucks off then they Guaranteed it was going to be shipped by April 20. I checked the order status on it today April 21 and now it’s not going to be shipped until June 20. Seriously what kind of stupid game are they trying to play here? So far they cannot keep their promise or their Guarantee. I am seriously thinking of reporting them to the Government for False Advertising.

I am being HOUNDED for a sum of money I cannot what it is supposed be 'I bought?' I first had a reminder for thirty two pounds 94p on December 16th 2014. Because it was so close to Christmas and I had a lot to deal with as well as feeling unwell I called to question the demand. I checked my cheque book and I had sent a cheque for that amount on 12th November but I had not put details which I normally would have beside each payment I make. But circumstances as above I authorised a ''debit card'' payment.

Received several pieces that had broken strings. I want to return them. Very fragile glass art.

They printed my checks incorrectly and would not reprint stating that I sent in the wrong information. Luckily I saved a copy of the order before submitting and had to disprove them. They are not a honest company. Don't use them.

I thought when I order that I choose monthly payments. I sent several emails right after I did the order to make sure and no answer. So I called this morning and was told the was shipped and they took the 400 out of my husband account and they could do nothing for me. This just isn't good customer relations.

So I ordered a present for my aunt in 2012 and I got it. Very happy with the piece. Then they kept mailing me stuff I didn't order and I sent it back. Now in 2015, I'm trying to buy a house and it's coming up on my credit report as a mispaid bill of stuff I didn't order and I returned and they won't help me fix their mistake. So now I have to fix it. Bunch of scammers, I tell you **.

I received my order of address labels, to learn there are 2 mistakes. My street address should read **. Not "NRollingHills Dr," which lacks 2 spaces. Can you please expedite the order with the corrections, since I had to wait for several weeks to receive the faulty ones.

I order checks from Bradford Exchange on 1/28/15 by mail and sent the required cost and reorder slip. 3 weeks go by and no checks, just a bill for a extra fee of $2.45. I paid thought I added wrong. Checks came a few weeks later... I check the order, to my surprise they are duplicate checks, I ordered single checks. I then look at my info and my phone number is wrong. I call, and tell me they will take care of the matter. A month goes by, no checks. I call again, being reassured they will be a few weeks. As of March 21st no checks. Have called again, I have run out of checks and have been using the ones sent to me. Called again, told them I'm not happy and will never order a thing from them again whether it is checks or catalog Items. Still waiting for my corrected checks.

I received a promotional letter from them in November of 2014 for a beautiful Christmas Peanuts Tree and the offer was for $149.99. I absolutely loved it so I ordered it and got into a payment plan with them using my credit card. Checking my credit card statement I notice they charged me almost $60 extra. I called them and they asked me to provide the promotional letter for them to return my money!! This was over 5 months ago, so of course I can't find the promotional letter.... What a completely dishonest company!!!

The picture in your advertisement makes this ring appear larger and Eagle, Globe and Anchor so very distinct. We are a very Military Family. The ring appears as a miniature of the picture you advertised. Because my daughter believes Once a Marine Always a Marine she wants to keep it, but we are truly disappointed. With my original order I sent two orders and two checks, the size 9 for my daughter and I had ordered a size 7 though that size should have a been a 6. Anyway my second order was not filled and the check was not cashed. Because of my disappoint with this product I am just as well satisfied you did not fill that order. I am sure I will not be the only complaint you will get with disappointed buyers.

The picture of the centerpiece looks real good. I did not notice in the ad how small it was. That was my mistake. However, the flowers at the Dollar Tree (that is the store every thing for a dollar) looked a whole lot better.

I purchased a "Sweet Decadence" diamond ring. It stated it was set in an 18k gold plated setting. The ring color turned to silver after wearing it off and on for only two weeks. I will never buy any jewelry from them again. I spent $190.00 on this for my 20th wedding anniversary with my husband. It was supposed to be a keepsake. It is so sad and since I did not return it within 90 days now it is too late to get my money back which is my fault. But I was just so devastated by this poorly made and falsely advertised ring that it really broke my heart. I have Multiple Sclerosis and wish I had followed through on my part. But I am very challenged at times and often sick. So I am just putting this on here as a warning to those who think this company sells quality items. I don't think so.

I ordered some checks, verified that I did not want to upgrade the "delivery", hit continue, then submit and they sneaked that fee on right at the end, VERY DECEITFUL. Make sure you review EVERYTHING with this company.

Back in November 2014 I ordered two musical jewelry boxes for my granddaughters and was promised delivery by Christmas 2014. It was advertised on the website as well as by Canada Post mail. I called several times - emailed several times. Unfortunately Christmas came and left without the boxes. I was told first week of January 2015 - again no boxes - the shipment date changed weekly and the last communication I had with them, the shipment date had changed to end of March 2015.

I have a copy of my check they cashed for a ring on 2-18-2014. I have not received nothing in return! I have been trying to get my money back since Oct 1 2014. I keep getting told "we will send it in 7 to 10 days." I've been told the something every time I call 15 times. This is criminal theft.

I ordered a mother’s ring for Valentines Day. I placed my order on 1/29/2015 with a guarantee of delivery by Valentines Day. I received an email on 2/5/15 stating my item has shipped, then another email on 2/9/15 and my card was charged. I sent an email asking which date was correct. I got a response stating that the earlier day was when it was shipped and the later day was when it was posted by the carrier.

I had placed an order approximately ten days before Valentine's on an item that was GUARANTEED to be received by the 14th. On the 13th, when I had called and spoke with someone I was told it was shipped and I should definitely have it by tomorrow. Well Valentine's day came and no order came in from them. I sent an e-mail explaining the situation and on the 16th I receive an e-mail the item has shipped... I spoke with a representative and was told that I would be reimbursed for the shipping and that the item should be in by the 19th - we shall see!

Returned an item to The Bradford Exchange and still haven't got notification of them received it. Called for them to credit card, but they keep putting me to reimburse me my refund to my card. Getting tired of it. Why and how do I get back my 84.00 back? Hello?...

I ordered my ring (saints ring) in Oct.2014. They said it's on back order. I still Haven't received my ring. I've already sent my first payment. I would really really love to have my ring I ordered. I wouldn't have ordered it if I didn't really really want it OK?

I ordered a coca-cola through the years train set in early October 2014. I didn't received the first piece (which was one plastic made engine) until December 18, 2014. Then on December 19 received the train crossing signs. For both these items, they charged me 150.00. I have called 3 times and have finally been told I was supposed to receive at least 2 more boxes. I really don't like complaining about companies, but people need to quit dealing with this place. They practice what I believe to be false advertising.

I ordered on December 23rd, 2014 for my Daughter's birthday on 1/13/15. The estimated delivery date was Jan. 13-17th. I have been given four new delivery dates and today, February 10th, the new delivery estimate was somewhere in the middle of May! Unbelievably terrible service with customer service agents giving unreliable delivery information to back it up. I have cancelled my order.

Ordered item 2/1/15. Ship date posted as 2/6/15. On 2/6/15, ship date changed to 2/16/15 without notification or explanation. This will miss the deadline for the event the gift was purchased for. Customer service said it was shipped to the engraver today and could not view or explain the change in ship dates. After reading other reviews, I can only hope to eventually receive the item.

In early December 2014 I ordered a bracelet for our Mum for Christmas and told would be ready for then. Just before Christmas I rang again to be told that it was out of stock and this was never mentioned to me when I ordered or else I wouldn't have done so. Since then I have made numerous phone calls but still no bracelet. Our Mum's birthday has now come and gone and still no bracelet. I have spent a fortune on phone calls and often these call backs are never done.

Order of an Elvis welcome Plaque with family surname 2014 - Firstly money was taken out of my account. It was supposed to be delivered early December. A week before Christmas it had not come. I contacted them and they said it had been delayed and would be with me early Jan 15. It did not come. I contacted them and they told me it would be mid Jan, it did not come. I have contacted them on the 28th Jan and have now been told that it was sent to me on the 9th Jan 15 and that if I have not received it they will send me an insurance form. It obviously was not sent on the 9th Jan because I contacted them twice during January 2015 to see where it was. The service is the worse I have ever come across. Not only do they owe me money, they have lied about posting it as well.

My Daughter, I Love You Always Personalized Music Box - These were Christmas gifts for my daughters. This order is from December 02, 2014. I was told it would ship between December 17th and 24th. I called customer service on December 23rd and was told it was being shipped that evening and would arrive by the 24th at 8 pm. I still have not received this order.

First of all, this company (Bradford Exchange) does not put a phone number on any of their correspondence so it is impossible to contact them regarding anything. I bought my granddaughter (1) of those I love you boxes. I paid the bill - now they send me (2) checks saying I overpaid. And now they are sending me a past due statement. Again there is no phone number to call them. They do not respond to any letters I have sent them. The merchandise is excellent but they lack anyway for a customer to contact them.