The Bradford Exchange Online Reviews

After reading all these complaints, it makes me wish I did more research before placing orders with Bradford Exchange. I miscarried twins and decided I'd order two Reborn lifelike dolls to kind of fill the void (might sound silly, but that's your opinion) and decided I didn't really need them. I wanted to cancel my orders before they shipped, too late on one of them. It was shipped yesterday, so we'll see how long it takes to get here, I will probably either sell it on eBay or chance returning it. I called this number, 847.966.2770, and spoke to a real nice man named Omar. He cancelled my order for me and was very helpful.

Southern cross ring - I returned a ring that was losing all its silver coating. They refused to honor the satisfaction guarantee, saying that it was damaged in the return post when it clearly was not. Could someone please advise me as to what I can do? Thank you. PS: They sent the pathetic original ring back to me. It is not damaged but still has no silver coating, which began to wear off in the first month and I cannot wear it.

I purchased a Swarovski Crystal Bracelet. When it arrived 6 weeks later, I was unable to see a single crystal on the bracelet. It was not made very well. I tried to contact by phone and email, several times to receive the required "code" for return. Their system states satisfaction guaranteed, but no one answers the phone or returns emails. I held for over 90 minutes, listening to the taped recording "How to make a credit card payment on my account?" I will never order from them again. I will tell everyone they do not honor their guarantee, cheap junk.

I was subscribed to a subscription plan with Bradford Exchange. I received 3 items out of 5. I emailed them a week ago, with no response. So finally, I decided to call them. I talked to a supervisor. He said the last two items in my collection were cancelled. I asked the supervisor why/how when I'm on a subscription plan. He had no answer. I was also on another subscription plan. I finally got fed up and told him to cancel that subscription plan because who knows if I'll get those items that were advertised and to close my account completely. Please anyone who reads this: don't deal with Bradford Exchange; they're terrible. Here's their phone number if anyone wants to give them a piece of their mind: 1-866-907-3607.

I purchased a Love Bug music box. When it arrived, I discovered it was typical Chinese junk and the tune was not even recognizable. Per their 100% money back guarantee, over a 2-week period I contacted them through their website to get a return card and the postage paid return label. Their website says they'll respond in 1 business day. I have yet to receive a response despite six e-mails over two weeks. There is no way to contact them by phone as it is all automated. I wish I had read the other complaints here as I would have known better than to order from what is apparently a fly by night company. At this point, I will return it to them at my expense, signature required. Once I have that, I will contact my credit card company for a refund and let them fight it out with Bradford.

I have tried a few times to correct the issue with them, but I am getting nowhere. I placed an order for Grandma Envelope Locket for Christmas. First, the representative never put the order in, and I had to call again and re-order. Because they were not sure I would get it, they did priority shipping, but didn't charge me the extra cost. I thought that was great. Then, I not only got the priority shipment of the locket, but a few days later, got the other locket that we thought the order for was never placed. I called up and waited 45 minutes on hold to speak to someone. I was angry, so they told me to send back the 2nd locket, and provided me some code to put on the package, so their warehouse would know it was a return.

I placed my order on 2-14-12 for Always my Daughter diamond necklace. They said it could take 7 to 10 day. It is now the 1st of March and I have not received the necklace or heard anything from the Bradford Exchange. I have been trying for days to speak to someone on the phone but finding it impossible to get through to all the numbers on the list for Bradford Exchange.This is my first experience and it is terrible. I will never order again from them. It is impossible to get through to customer service. I would like to know the status of the jewellery I have ordered and already paid for. Please contact me right away. Thank you.

I received confirmation that my ornament would be received on or before 12-24-2011. I have not received it as yet. My husband and I have tradition that every year, we place a cute "two of us" ornament on the tree together. This time is was the Snow Tail ornaments drinking coffee together. Anyway, no ornament and no contact. It is difficult to find a number. When I finally did get through hoops, the customer service rep an old grouchy woman did nothing to help. I want my money back and they can keep the ornament. I will stick with Hallmark!

About 8 months ago, I ordered a 12-piece set and in the last 3 or so I haven't received a piece for my collection. I have sent 5 letters or more with my phone number and I haven't even gotten one call from anyone in the company.

This is the worst company ever. I purchased one train snow globe and instead they keep sending and charging me for items I didn’t ask for. I am trying to cancel a subscription. I have emailed them. Received an email saying when my next purchase was going to arrive! And I tried calling the 800 number and there is always automated system. I can be on hold for 30-40 minutes and no respond! I am so unhappy with this company.

I ordered an Indian head penny ring from you in Sept. 19, 2011. I am still awaiting the experience of actually placing it on my 88-year-old mother,in Casper. The Pony Express is faster! Signed, lackadaisical!

This company provides no way to contact them. When I received the "order will be delayed card" I called the number on the card and only got an answering type system. I needed to badly let them know that the credit card I was going to use, I've had canceled due to illegal charges against it.

In the beginning or April, I ordered a personalized watch for Mother’s Day. It was supposed to be guaranteed to arrive by Mother’s Day. Mother’s Day was Sunday, and I hadn't received the watch yet. I called the Thursday before and asked where it was. The operator said they had no control over shipment by their vendors, and it would be sent overnight if necessary.

I ordered a watch in behalf of my mom, about a year and half ago. We had problems from the start. We didn't receive the watch on time (took them months). Recently, the watch broke so we sent it back for repair. They then sent it back, but stuck another watch on order without my permission. Without consent, they carried on with the order and proceeded to take money out of my account!

Two years in a row, I ordered expensive items from Bradford Exchange for Christmas presents. Each time, they promised timely delivery before Christmas. Each time, I received them long afterward. The first time, not only did they not arrive for Christmas, I also kept getting notices that they had been sent. Nothing came. Finally, in March or April of last year, yet not having received anything, I cancelled the order. It took many more months to get the account straightened out. Don't do business with them. It's not worth the heartaches and headaches. I told them that I would never do business with them, and they simply don't care. I never heard an apology, or a peep. Poor outfit to do business with.

I ordered 2 Christmas presents, which I was told they both would be delivered to my house. Well before Christmas, I have not received anything yet and you're telling me to make payments on something I have not had. Also, I would like to say I'm really disgusted about the length of time you have to wait to actually speak to someone. I don't think I will bother your service again, I'm very disappointed! I've also asked for people to get in touch with me but no one has, there's just lack of communication.

I received my November issue of American Legion. I saw an ad for a locket necklace from Bradford Exchange. I sent check on December 16 for it, a Christmas gift for my girlfriend. I also saw an ad from Danbury Mint for a very pretty bracelet. I sent a check for both on the same day, (16th), for my girlfriend’s present. I received the beautiful bracelet from Danbury 2 days before Christmas, but I have not heard a word or received anything from Bradford. I just finished emailing them. Now I see all the complaints.

I recently purchased and received the Pittsburgh Steelers beaded bracelet. While I really love the bracelet, it comes apart when you wear it. There is a little piece that screws in the end and when you wear it, it unscrews. My charms have fallen off numerous times; luckily I did not lose any. My cousin got the same bracelet and it does the same thing. I really would love to keep the bracelet if they would have a fix for it, but I called and they said they have not had any other complaints. And 'til they do, the only thing to do is send it back for another one (and since two that I know of do the same thing, I can't see where that would help) or get a refund.

I ordered 4 Christmas gifts from The Bradford Exchange on November 24, 2010. I gave them my credit card information. The next day, I got an email telling me my order had been received and my order would be shipped between December 2 and December 10. I checked the status of my order and it showed they would not be shipped till January 11, 2011. I called them and was put on hold for 30 minutes. At first they told me it was because my credit card address did not match my mailing address, so she checked and they did match. The next excuse was because I had never ordered from them, they would not accept my credit card and that I would have to mail them a check, and once it cleared then my order would be shipped. But I have ordered from them before, granted it was years ago, but I still was a returning customer. I told them they would never get my business again. They could keep their items and I would find my family Christmas gifts somewhere else.

I ordered checks online and not only did it take 3 weeks to receive, the account number was wrong. When I called to tell them this, they said they couldn't refund the money or send out new ones for free because it was an order placed online. So now I have to order new checks and I am also out of the money that I paid for them.

In October last year, I ordered a bracelet for my daughter's 21st in December. The bracelet didn't arrive until just before Christmas, which resulted in some concern that it wouldn't arrive before my daughter's 21st, on the 29th. I recently asked my daughter why I had not seen the bracelet for a while and she showed me the bracelet. It had become very discolored and some of the 'droplets' had simply dropped off.

In June of 2009, I ordered a figurine birthday gift for a friend. Her birthday was in August. I received the item in December 29. The bill for it came in January 2010. I called to tell them they would wait months for the payment as I waited way too many months for my item. I was told I would be sent to collections. I will never deal with these people again.

I ordered an M&M's jacket for my granddaughter back in August and still haven't received it. They say it might never be filled. That’s great; she has no Christmas present now. She is mentally and physically handicapped and loves M&M's. Now that the order has been pushed back until February, I don't know what to do.