The Bradford Exchange Online Reviews

I received the snow globe as a gift, for Christmas 2016. Used it for one week. Stored till the following year 2017. The snow would not work. It was a few days past the one year warranty because my husband bought it before Dec 25th for a gift. Bradford Exchange refused to help stating “it was no longer their problem”. Such a disappointment. My dad had so many things from Bradford Exchange from years past. I thought I was getting a quality piece. No more for me.

I have ordered many times over the years from Bradford. This spring they advertised 3 lanterns for $69.99 plus shipping & tax. I get one in August and it shows up on my Paypal. Next month another & a payment shows up AGAIN. I went online and looked up the ad for them and see it was for each, not a set of three, $79.98 then $86.58 were my two charges. I get a third in October for $86.58. I didn’t save the ad from the newspaper that I ordered from, but I read ads very closely when ordering so it could not have been clear.

On 26th September 2018 I ordered the Mother Teresa Coin online for €22.98. On 9th October I received another request for payment and when I queried this I was told that no payment had been received and the confirmation email I received was that my order had been received not that payment has been debited. I then sent a cheque for €22.98 on 12th October. A coin did arrive on 25th October but it was the Racing Legends coin not the one I ordered. I then emailed to ask when the correct coin might be sent out to me and how to return the incorrect one.

Scam ad was for collection of 3 at $68.99. This was reconfirmed by phone with Bradford. Order placed. The only 1 lantern arrives. Called Bradford who now says it’s $69.99 each and one lantern is overpriced at that amount. SCAM, false advertising and outright deceit.

I changed mind on reservation of tree however as I read other remarks there is no place to cancel anything. Well because I have not paid for tree and I don't want it please CANCEL order. I have had no other problems with Bradford Exchange and would recommend their products.

For one no notice of when payment is to be taken out of account. Suppose to be once a month, but have had two payments taken out of my account back to back. Called and canceled the subscription at the beginning of the month and returned the item, still had a payment taken out and haven't even received a credit for the item I returned. Called and spoke to a lady this morning (not her fault I understand), but will take a couple of days for the credit to my account. Asked her why a payment was taken out today when I clearly cancelled the subscription at the beginning of the month. She couldn't answer that question. Told her definitely will not purchase any more items from Bradford Exchange ever again.

I’m going to try and remain as nice as I can. I ordered the Harry Potter collection 11/09/2017. They said the first item would ship in July 2018. I received that item. The subsequent items were supposed to ship once a month or every other month. It is now almost Nov 1 and I haven’t heard a peep. Not anything. I had emailed previously and they just said the item was not ready to ship. This is preposterous. They need longer than 3 months to ship one item? At this rate I will NEVER receive all of the village pieces. Maybe over the course of 10 yrs??? This is a terrible practice. I’ve had no communications from them, and I am willing to pay for the village, but this subscription thing is horrendous. They should not take more orders than they can handle or is in stock and they should ship them immediately. With companies that ship within a few days places like Bradford Exchange are not just dinosaurs, but in another dimension. Will update with info as it is received.

Bought as a gift for a Combat Veteran. After 6 weeks with no tracking number, customer service tells me "collectibles" could take up to 12 weeks. I explained a sweatshirt was NOT a collectible. After 8 weeks and more complaints they send me a Block letter of apology and $10 off my Next(?) order. The birthday is long gone and it's 12 weeks and still waiting. I hope this company burns down.

First of all let me say I used to order from the Bradford Exchange all the time over the years, and I never had such a problem with an order as I’m having with this one. I ordered a Hogwarts globe for my daughter that lives in NJ, as I am in NY. They took the first payment and I received an email it was preparing to ship. During this time I never received confirmation it was shipped, or a tracking #. I called and although I paid 25.00 for priority shipping, they said they had up to 2 weeks to deliver, and to wait another week.

I purchased a WW1 commemorative coin online from the Bradford Exchange recently for a relative. I started receiving emails about a delivery from the Bradford Exchange which I thought was just spam emails as I hadn't made a second purchase from them. I then checked my bank account and found that $89.98 had been taken from my account by the Bradford Exchange. I contacted the Bradford Exchange and was advised that the coin was part of a collection and additional purchases were part of the agreement. I responded that I hadn't been made aware of this as I had assumed the coin was a one off purchase.

This was my first and last time buying from Bradford Exchange. Did receive pumpkin. Nightmare trying to pay bill. Tried online. Was refused. By phone. Couldn’t get through. Finally got it paid through a recording. Got an email that it was refused. Wrong amount? Finally talked to a rude person that sounded like they were wearing a muffler over their mouth. Would not take one payment. Said I owed two payments. I paid the payments. Horrible experience. Just want this over!!!

An item I ordered for my father's 92nd birthday, to be engraved with his initials, did not arrive in time, despite it having been waiting at their engravers for over 4 weeks. Customer services were the epitome of unhelpful. I will never order from them again and strongly advise you not to do the same. The only thing they are quick about taking is your money! If you want something for a special occasion don't waste your time - go elsewhere. When I explained the situation and asked if there was anything that could be done to help, the word "NO" was all I could hear. It is hard to imagine a poorer service.

My Father who is 78 ordered an Elvis bracelet for my mom for their anniversary, total cost £149.99. They told him it would be £29.99 per month plus delivery of £6.99 total being £36.98. They took the payment, then a week later tried to take another payment of £36.98 but his bank stopped it. No bracelet turned up. He called them to get a refund. They sent him out an insurance form, he completed it and sent it off a week ago. Today he has had a letter asking him to send the bracelet back which he never received. He called them. They said they have not received the insurance form, so today I have emailed them asking them to send me an insurance form. DO NOT ORDER FROM THIS COMPANY, THEIR CUSTOMER SERVICE IS DESPICABLE. Please read the reviews on Trust Pilot, the reviews which are more bad than good says it all, don't waste your money.

Though Bradford Exchange offers beautiful merchandise, the delivery of such items is untimely. Two years in a row I ordered a special item for my daughter's birthday. I was assured it would be delivered BEFORE the date I needed. On the day is was scheduled to arrive, I tracked my item, the delivery date was CHANGED TO AN ADDITIONAL MONTH LATER. This makes the delivery of my items, over two months. I called to get a better understanding. Nothing could be done because it was a personalized item. So I attempted to purchase another, without the personalization, and it was not offered without being personalized. SO once again, I have missed my daughter's birthday. I will never order from Bradford Exchange again. The item was ordered August 17 NOW DUE TO BE SHIPPED OUT OCTOBER 11.

I ordered Thomas Kinkade Illuminated "Nativity Story" Garland in memory of my mom. It says on their flyer that they mail you as well as their website, $49.99 US Each Issue Or 3 installments of $16.66 US s&s◇ $9.99 US. I paid it and was thinking that I was finished paying... What they don't tell you is each section is that price or more. They charged me 64 and some change. I called and complained about it, and I spoke with Rebecca **. She said that I misunderstood and everything is correct that they list the price of each section. I have gone over it three times, and they do not list that each section is a certain price. Also this is what she put into the email... It will take up to 30 days for it to be processed in their warehouse, and an additional 1-2 for the refund to be processed.

Bradford Exchange customer service is courteous and competent. Their phone number (1-866-503-9057) is easy to find online. Their hold music is enjoyable and wait time wasn't excessive. The CSR I spoke to helped by also removing my wife from their mailing list. As always it takes a while to stop receiving mail, but I receive almost no junk mail (my wife receives a lot).

I ordered checks and could order free magazines for 1 year. I would have to approve future subscriptions. I picked House Beautiful, HGTV, and Taste of Home. I have tried for the last year to cancel all three and have been unsuccessful. I contacted the Bradford Exchange and they said they couldn't cancel them to contact the magazines. I have sent emails and cancellations by mail and have been told to contact the Bradford Exchange. My charge card company said to contact the one I first ordered them from. I consider this a SCAM! Will not be buying anythings from any of these companies again.

November 25 2017 I ordered a train for my godson Christmas Gift. My CC was charged $89.99. I received the train and all was perfect, until they start sending me more trains, I keep returning them. Come to find out they have have been charging my cc $30.00 for three months in addition to initial $89.99. I asked my bank to return the charges except $89.99. This Company has nerve to report me to collection agency that I owe them $89.99. I emailed asking them to stop sending me bogus invoices, but they do not quit, I have asked them to provide contract I signed/agreed for an ongoing order, they provide nothing!! Is this Legal? So frustrating, I report them to BBB as well. Someone stop this people ruin consumer Credit for nothing.

I ordered the Patriots Super Bowl ring and just after the warranty ran out the middle of the ring broke. The middle Patriots emblem was nothing more than a plastic piece. A real piece of crap. The customer service line left me on hold for at least 25 min. before they answered and then they were like, "Whatever can’t help you." Wish I knew their jewelry came with a lousy 1 year warranty. Who gives just a 1 year warranty on jewelry. Piece of crap jewelry and customer service.

I ordered a personalized music box on June 25th for my wife and our anniversary. I was told when I ordered it would ship between July 11th and July 25th. My anniversary has long since come and gone as I write this. When I recently looked up my order status, my item is now not supposed to even ship for another 2 weeks! When contacted, they said they can't guarantee delivery time for personalized items, which now will be months. So if you don't mind waiting literally months for your personalized items, I wouldn't recommend them. Since they missed my July anniversary, maybe they'll finally get me my item in a few months in time for Christmas.

I ordered the Hollywood Royalty ring. Paid the full price, it’s been 4 days since I’ve ordered it, I picked 2-day shipping and I have not been sent any email saying it’s been shipped! And when I track my order status all it’s saying is that it will ship by September 15th... that’s a month from now!!?? I am not really pleased with Bradford Exchange right now and I don’t know if I ever will order from them ever again!!!

Advertising by mail minimum 4 times per week - I have been on hold to speak with Bradford c.s. for 12 minutes and counting. Again. I have tried to get off of this incredibly arrogant and annoying company's mailing list for 2 months. Computer requests are ignored, and when finally able to speak to one of their incompetents and assured my name would be removed from their mailing list, I am still bombarded with their JUNK mail. The products are JUNK as well.

Purchased three personalized musical boxes for my granddaughters for their 10th birthday. I selected each one with a special message for each one of them. Something special to leave them as a memory. When received, no message. Called and I was told to go online and print the message. Asked to have it sent and never received. Very disappointed of the service provided. Do not recommend The Bradford Exchange products.

I bought a Letter of Love pendant for my daughter. It states that it has two diamonds on it, well I pulled out a magnifying glass to see such diamonds but I couldn't. Not only did the diamonds not exist but the writing on the pendant was unreadable. Also I noticed it was made in China. I'm going to return for a full refund so I hope that goes well.

I purchased a 2016 Denver Broncos purse for my sister, because it’s her favorite team. I paid in full and had the purse sent directly to her as a gift, and they sent my sister a bill saying extra postage was owed. I paid the postage and they wanted her to pay $14.95 for postage, what a rip off, and I told her not pay it. Then one week later her $150.00 Broncos purse starts falling apart!!! The strap broke on her $150.00 leather purse, and the Broncos logo started rubbing off. I will never buy anything from these people again!!!

I ordered a cuckoo clock for my husband in April and I have not received it or finished paying for it. I have no bill from them. There is no telephone number for them and information has no phone number either. I want my clock.

I ordered this Smithsonian Reconnaissance Collectors Watch April 11th 2018. It was guaranteed to arrive before my son's graduation on May 18th. It never arrived and after contacting the company I was told it was on backorder. It would be shipped out in June. In June it never arrived I contacted the company and they resubmitted my order supposedly anyway and it was due to ship out on July 11th. Today July 16th I contacted the company once again and this time I was told that I never chose to reinstate my order so now I have been waiting all these months for the special gift for my son's commission as an officer in the Navy and I have nothing to give to him and they still have my money. If I could give them a - 0 I would. This is atrocious and all I can get from a customer services, "Oh I'm so sorry that you chose not to reinstate your order. I can't refund your money!!!" Outrageous. Beware of this company they suck!!!

I have had nothing but trouble from Bradford Exchange. Their customer service is anything but. I ordered a set of 4 status and they were supposed to be paid for by my PayPal account. First they kept sending them to the wrong address and it took numerous tries to get them to correct that. Then they took money from my account and I have no idea what they did with it since they cannot find the payment. They lost my PayPal information. Over worst company ever created. Not to be trusted.

I ordered a Christmas Village set via subscription that was 3 issues. I received everything in good time and the quality was nice. The subscription should have ended. Instead, in January another piece came in the mail and the company automatically charged my credit card with no notification that they were "extending" the subscription. There was no advertisement/sign of a fourth piece anywhere on the website. Meanwhile my credit had expired and I had a new one, so the final payment or the village piece I did not order did not go through. They sent me a letter saying I was going to collections. I went online. There is NO PLACE to cancel a subscription or make a payment online to be done with this. There is also no phone number to speak with customer service to resolve the issue. The only message avenue is to email them... still haven't heard back. I will never order from them again. Terrible customer service and fraudulent business practices.

I ordered two gifts one a week later. I was given confirmation number and estimated arrival date. Arrival date came and went and no gift. I called customer service. Told them I needed gift for granddaughter's graduation. Told nothing they could do. No help whatsoever. Didn't seem to care that was told latest date to receive would be June 6, 2018. Graduation came and went. No gift. Called customer service. Told them I received the gift I ordered for my daughter which was suppose to come June 22, 2018. Tried to explain where is the first gift I ordered. Was given incorrect info 3 times. They were mixed up with the 2 orders. I explained they ruined my graduation suprise and when will the gift arrive. Not sure. They thought maybe July 22, 2018.

I ordered an MLB watch for Father's Day, which is a week away. I paid an extra $21 for 2 day shipping on top of the $144 for the watch. My total with tax and fees was $182. My watch still hasn’t come in the mail so I went on The Bradford Exchange website to track my item and it said that they canceled my item! No notification, no email, no call, nothing. Cancelled it without telling me. Said it was canceled due to me not paying even though it took out from my credit card! Told me to call customer service on the bottom of the tracking information and cannot get through. SCAM, DO NOT USE THIS COMPANY!!!

Ordered a ring for my wife for Mother's Day with the understanding it would arrive prior. That did not happen and when it did arrive it was a size 6.5 versus an 8. It is now at Kay's getting resized for an additional $40+. The names of our 5 children were correctly engraved with the proper birthstones (I suppose).

This Together For Always Personalized Ring looked so pretty on the Bradford Exchange site. However, when I received the ring, it was so small. The little birthstone chips were so small, you could truly overlook that they were there. I even looked at the engraving under a magnifying glass and still could not read the names. This was a Mother's Day gift for my daughter, who is an amazing single parent. Also, it was guaranteed for delivery by Mother's Day. I didn't receive it until the Thurs. after Mother's Day!! I even spoke with a customer service rep two days before who guaranteed me that I would receive it for Mother's Day. I was so disappointed with this ring and the failed delivery date. I will never buy anything again from Bradford Exchange.

I am writing this review on in order to keep others from having the horrible experience with Bradford Exchange that I am having. In their advertisement the Granddaughter Diamond Gift Pendant was beautiful as well as the poem card for my granddaughter. When it arrived, it was so small that the word "LOVE" is illegible and the poem card was not even included. I am unable to return it since I've already informed my granddaughter I had purchased it for her. I am totally disappointed and ashamed to give it to her! Therefore, I am stuck paying $108.97 for an extremely ridiculous gift. Again, the poem card was not even included as it was promised. You can see that even the chain is very insufficient. I am very upset that I must pay that amount of money for such a shameful gift. I strongly believe that they should be put out of business for their false advertising as well as the horrible quality of their products.

I purchased the wriggly field main gate twice from the Bradford Exchange. Both times the order was delayed by 3-4 months. When I received the order the first time it came damaged. A call was placed to customer service however they were not empathetic to the several month delay and damage. I reordered the item Dec 2017. The item was delayed to be shipped 5/2/18 and I still have not received it. Today I called customer service and they have been unhelpful and not empathetic. The Bradford Exchange has terrible customer service and I would absolutely not recommend purchasing from Them. Per customer service today anyone who ordered this item #001 as of December 2016 has not yet received it and they do not know when they will; they are still on back order. The management from customer service notes they are contacting marketing and waiting to hear back.

I ordered checks from them on the phone which I was charged for and told about the charge. The only reason l did it on the phone was because the original order I placed did not go through. After ordering I started getting emails from EZ Shield, I did not order this and was told I PAID for it when I ordered my checks! There is no way they will refund my money so I'm stuck with something I really dont need or want! I will not order from them again!

Many years ago I ordered something from this outfit and made the mistake of giving them my cc number. I kept receiving things I didn't order and they charged my cc. I refused items and returned them unopened. I expected a cc refund. Never happened. They kept the money and their junk. In order to get them to stop charging my card I had to ask my bank for a new card number. Since they can no longer charge my card they send me "collection notices" -- Got one today from "North Shore Agency" for something they say they sent in Jul 2017. I never ordered anything, never received anything and have sent letters and emails repeatedly telling them and their collection agency to stop -- to no avail. I hate to hire a lawyer for $69 -- I guess that's what they are counting on. In the meantime they soaked my cc without my permission for many $100s (gave them permission for one item).

I ordered a memory necklace for a friend. I paid the $21 2 day shipping fee. It should have been at my house on May 16, 2018. It did not arrive. I paid the extra amount because I needed it on the 16th. There is no way that you can even check the status of where the item is. When I go on and check the status it just says they received the order and it will be delivered on the 16th. Maybe they mean May 16, 2019. Not really even funny.

I ordered the Harry Potter Snow Globe with the train that runs through it. The first one I got had clumps of snow in the globe. The switch to turn the light on to see the snow was not straight. It was at an angle and I had to use pliers to bend it. Then when I finally got the light on and the train working it would go through the tunnel because that whole area was aligned wrong. I sent back. The next one I got had no packing foam and was broke upon arrival with a plastic postal box holding it all together. The 3rd well it was all messed up. Everything about it was bad. It had an input hole to plug in an adapter but no adapter was included. Customer service said a lot of people are complaining about no adapter. Have to use batteries. I gave up and refund took long, delivery long also for all 3 items. I can't stand this business. DON'T BUY FROM THIS CRAZY PLACE. Not worth your time.

I ordered myself a mother's ring for Mother's Day. I placed my order on May 2, 2018 and was told it would arrive by Mother's Day. I checked the status of my order on Friday May 11, 2018 to find that the shipping date had changed to June so my husband decided to call them to see what was going on. The lady he spoke to hung up on him. The status eventually updated and the tracking is showing that it will arrive Wednesday May 16, 2018. I wouldn't have ordered from them if they had been honest about the shipping date. Very disappointed.

A few weeks ago, I ordered a custom made bracelet for my 94 year old mother for Mother’s Day. It was guaranteed delivery for the Saturday before. Mother’s Day day rolled around and no bracelet. This morning (Monday) I called their customer service department who is located in Central America, only to be told it now won’t get here until Wednesday. I am so angry and disappointed and will never order from them again! So much for guaranteed delivery! Beware of this horrible company.

I thought the photos of the "Wonderland Express Christmas Tree" were really nice. It showed wonderful, very detailed scenes with Victorian houses, trees, ice skaters on ponds, etc. with three trains going around and a flying Santa in his sleigh at the top. It was $149.00 and you could make a few payments. I ordered this item and selected the payment plan. They charged my bank card for the first payment. When it arrived and I opened the box, it had the trains and Santa sleigh as pictured but the houses and scenes were NOTHING like what was pictured on their website.

Placed a small order ($70.00 music box) for my daughter without checking reviews. Mistake I'm sure. Thought about placing a larger purchase for jewelry and because I've really had problems getting any updates on my original order, I have concerns. Contacted the customer service to see how to get to the reviews on their website. YOU CANNOT SEE OR LEAVE A REVIEW FOR BRADFORD EXCHANGE! Think I will go to my local jewelry store to place an order of a substantial and important purchase. My suggestion would be just that for other customers looking to make such purchases. Buyer beware! Reviews are very important and very helpful.

I ordered a necklace online for my granddaughter's birthday and paid for it upfront. I received a letter in the mail stating that because of activity at this address they cancelled the order. Now if I was asking for credit I would have understood but I paid for it and now that I read the reviews I guess it's a blessing that it was cancelled. AMEN. No more online shopping for me. Strictly local.

I ordered a collectible for my mother for 2018 Mother's Day. I received a confirmation bill as well as a notice of shipping date. I recently called to ensure that the shipping date was accurate. I was told that the item was delayed until late June. Luckily, I called to confirm as there was no notification sent to me as to the delay. I was on hold for 34 minutes until the phone was answered.

I ordered a personalized Semper Fi ring from Bradford Exchange on 3/31/2018. On 4/12/2018 I received a notice that it would be shipped on or about 4/23/2018. The order status now indicates that it will be shipped on or about 5/28/2018. Bradford Exchange has failed to reply to my Emails requesting the reason for the delay. I will never order anything else from this business.

My wife only wears this ring occasionally. Were not thrilled with the small (really small) stones on the sides of the stone but the stone was ok. Today while she was wearing it the stone simply fell out. I contacted the Exchange and they said the one year warranty does NOT apply to their jewelry that is only 120. I am guessing they know their product and that is the reason for the lesser time frame.

My mother bought me 3 pieces of jewelry with gold--I don't wear gold. In December 2017, I called customer service and spoke to Rose who told me I could return the pieces and exchange them or have a refund issued to my mother. I told them to issue the refund to my mother and she directed me to return the items in 3 separate packages--she even sent me the return labels. I was told the refund would be issued within 60 days. It is now April 2018, my mother has never received a refund. I contacted Fran-- a supervisor and she told me they never received the returns so there could be no refund issued. Really? Seriously? Someone needs to start a class-action lawsuit against them--I would be the first to sign up. Now, my mom is out about $400.00 and I am missing 3 gifts from her.

FRAUD. I have sent back all items, received no refund still and no communication 5 months later. They have now sent me to a collection agency for a small amount of money, even though they have my credit card on file and it works. The refund they owe me would cover the issue as well. This company tries to trap you and take advantage of you. Stay away.

"Together In Love" women's ring - has white diamonds and chocolate diamonds with names engraved and is rose gold all over. The rose gold is fading away and I spend a few dollars on this ring. Love it until now and I just bought in Aug 17. Please do not buy anything with rose gold from them.

I was getting the train pieces and after 6 I decided to cancel. I called the number to cancel and they said they cancel my subscription but that I had 2 more payments (which was false) I asked to pay in full and cancel all monthly payments to cancel as of June 2017. Then I start to see charges from Hawthorne Village (not the Bradford exchange) and every time I called they refused to give me any information unless I provided the full credit card number- which I was not going to give them. I wanted them to stop charging as I never signed up for it. I had to call my credit card company and get the 7 charges of $30 refunded and now March 2018 receiving debt collection notices. I never received any pieces from whatever Hawthorne is. DO NOT SIGN UP WITH EITHER COMPANY.

Whitetail Gathering Wall Clock With Buck Sculpture. My boyfriend purchased this clock and to his shock and dismay discovered that it was made of plastic. The cuckoo itself broke and it makes a sad sick noise, rather than a chirp. Considering this piece was nearly $200, it could have at least been made from even pine and they would have made a profit. There is nothing in the description saying that it is in fact plastic. Likely made in China. Save your money.

I purchased on March 28, 2018 a realistic baby doll for my granddaughter birthday. So I had called on Thursday to make sure it was shipped and it would be at my home in time for her bday. Well it wasn’t. I paid for two day shipping. It’s Sat I still don’t have doll and my granddaughter only thinks I forgot her birthday. She is only 5. She doesn’t understand that this company scams people out of money for shipping. Two days is two days not next week Thursday. I paid 26.99 for it to be shipped in 2 days. Their customer service sucks. It's people you can’t understand.

I was all excited to purchase some really cute checks. They have a “special” buy one get one free! Super exciting right... Wrong! As I’m checking out, I noticed my purchase amount almost doubled because they charge $8.98 for shipping, not once but twice! That’s $19 for shipping! If it’s too good to be true it ALWAYS is.

Online it says 3 shipments of 49.99. Well. Untrue. Very untrue. In fact, they charge my card 10 times for 10 shipments. I contacted the customer service line and they assured me it was only 3 shipments. Lies!!! I only received 3 shipments but they charged my card 4 times. I won’t be getting a refund cause I can’t prove it wasn’t delivered. Poor customer service. I will never order from them again!!!

I ordered a Fairy Garden piece, one of a set. In their online display of this item, they show it with several additional pieces that do not come with the order. When I received it, I contacted them. They refused to provide the 2 or 3 (not many) additional items in spite of their dishonest advertising. They continue to use false advertising with their display. I complained to the Better Business Bureau. The BBB is merely an arbitrator for a solution; however, negative reviews will affect the business' rating. I recommend all unhappy customers take the few minutes to fill out the online complaint to the BBB about this terrible company and thus show the truth about it.

At Christmas I was given this clock (Kitchen Capers) which did not include the pendulum. I have gone back and forth with Bradford Exchange for at least 12 contacts. I have heard they 1.) Don't have parts. 2.) They don't have any contact information for their manufacturer where I might be able to buy a replacement part. 3.) They don't exchange unless you have all of the payment information which I don't since it was a gift. 4.) They can't find the payment information but at one point one of the customer service reps inferred that they had the information because if I went through the box one more time and didn't find the pendulum in the packing, they would send it.

I reordered checks for our checking account online. We have ordered from them for years. They have our information on file. I ordered two boxes with duplicates. When I received the checks, the last number was missing on all of the checks and the deposit slips. When I called them, they said that because I didn't buy all of their extra charges, they would not refund on the order. I have 2 boxes of checks that are not good. I will NEVER order from this company again. The customer service line is a joke. I'd rather pay double to someone than to order from a company that is so careless with something as important as your bank account.

It's a shame that company that some really nice products has such poor customer service. The supervisors are very rude, and unprofessional. Items will show in stock and when ordered find out they aren't, I was told an amount by a supervisor when I placed my order and was charged $50 more. They replaced $30 and stated that was all they were gonna do, my first and last order from this company. The reviews giving this company a 1.- 1.7 average rating out of 5 are very very true. Best advice is to pay attention to the reviews. I wish I had used better judgment. I hope my mistake can help others avoid the same experience.

I placed an order on January 29, 2018 it was a Eagles tote bag, cost 120.00. It's a present for my daughter whose birthday is February 23, a week and half before her birthday, I'm wondering, "Where is my package?" I tracked it and said delivered last week... I never got anything but a precious moment from them which when this came I thought, "Did I order this???" Never thinking this was supposed to be my bag. I put it to the side and called. Monday Feb 19th spoke to a CS and never really cared that it's a gift, I ** care, now I have no gift to give because they are sending a new one and it could take up to 4 weeks to get!!! I ordered checks and a few other things in the past but NEVER AGAIN, so I wait til today Wed Feb 22 to make sure it was shipped, CS said yes, but couldn't give me new tracking on it??? WTF. What a way to manage a company!!! Ya lost me! Don't order from these people... Be warned!

We placed an order with The Bradford Exchange back in August 2017 for personalised wedding ring set, we then contacted the business just before Christmas as we hadn’t heard anything from the business for them to tell us they never received an order even though they had received the payment, so they re-made the order and told us we will receive the rings within 8 weeks. Today I’ve contacted the business again as we still haven’t received the rings to again be told that they have no record of the order even though we have an order number and tracking number. Now 7 weeks before the wedding we are rushing around trying to find rings for our day, heartbroken as these were the rings we both fell in love with. Very disappointed with this business and definitely would not recommend to anyone on the future!

I have never purchased anything from them but yet I have attempted fraud charges on my credit card by them (TBE Bradford online)... 2 weeks ago I had to cancel my card due to fraud where someone tried to charge to other direct marketing companies. Not surprisingly they are still trying to charge from the Bradford Online... Luckily declined because I closed my card 2 weeks ago. Appears to be a big fraud ring.

Seriously screw you Bradford Exchange. How are you even a business! Ordered in November. My track in order goes back a month and back a month and back a month and they tell me they need to make more of the item I bought!!! WHAAAT. Why would I buy an item they haven't made yet. HUMAN RACE DO NOT ORDER FROM BRADFORD EXCHANGE. "DO NOT BUY." Customer service is a straight joke.

I ordered an item back (personalized figurine) in November of 2017. They had told me it was on the guaranteed before Christmas list, as it was a Christmas gift. Since it did not give me any information online about when I would be receiving my item, I called them. The rep I spoke with said it would be shipping out December 18th. Come December 26th I called again. I understood that due to Christmas it may take a little longer to receive, which I was fine with. But on the 26th when I call I was informed it had not shipped out and would be December 30.

I purchased checks from Bradford Exchange. I chose the 12-15 day shipping option because I was not in a hurry to receive them. Unfortunately, Bradford Exchange does not put any type of tracking number on this option. Whoever heard of a company not putting tracking on blank checks?? Anyway, the checks have not arrived and Bradford Exchange has no idea where they might be. I now have to change my bank account number creating a whole nightmare of other issues. I will never and I would recommend no one use Bradford Exchange for printing checks.

I have tried two phone conversations, three if you count talking to management and two emails regarding EXCHANGING an item from Bradford Exchange. All I want to do is exchange an item that was not "technically" listed as a gift purchase under my name/address. Who wants to hurt a family member's feelings when all I want to do is exchange an item within their own company. I was told by two customer service agents, Paulino and William; and by Mike, from management, that there is no loophole to accommodate this transaction without offending and making aware the family member.

I was on the internet looking to buy checks at Wal-Mart.com where I always get my checks. But Bradford Exchange caught my eye with a deal: buy one box of checks, get the second free if you are a new customer. Well, I jumped right on it because they had Muppet checks and I am a huge Muppet fan! The checks came to $7.49. The standard shipping is $5.90 which is almost the price of the checks themselves, but since I only had a few checks left in my checkbook and really wanted Muppets checks, I sucked it up and went with the standard shipping, as any other shipping option was much more expensive. By the end of that business week, they sent me an email saying the checks had shipped.

I ordered a Snow Globe for my granddaughter for Christmas. Because the "fine print" is so difficult and vague to see... When I realized there was a $29.99 pending charge in my checking account I realized it was in a series I emailed them 1 week later to cancel any further charges. I have NEVER experienced such a convoluted system in my life. They make almost impossible to find a telephone number to speak with a representative so I had to send an email. Then, I found a number to call and called. I was told it would be immediately stopped from debiting my account. It wasn't. I called again and was told it would take 3 - 5 business days. Still nothing. What amazes me is how FAST they debit your account; but try to get a refund and nothing. Be warned. They could me my choice of any product for free and I wouldn't use them. Ever.

When I placed an online order, I did not get an estimated shipping date only that it would be shipped STANDARD. I called Bradford Exchange customer service to inquire when I could expect to receive my order as it was a gift. The representative I spoke to offered to change the shipping from Standard to 2-day shipping. Then came back on the phone and said that 2-day shipping was not available for this item. That it would ship STANDARD which takes approximately 10 business days. Today, I went online to track the order and it says the estimated shipping date is mid-February to early March.

I have hasn’t the most horrible online experience with this company. They falsely advertise product they are selling. Due to their false advertisement my Christmas present I bought for someone got ruined. The thing I bought stated there’d be 9 pieces all together, but I only received one. When I contacted customer support I showed them how it stated what I was buying included 9 pieces they ignored it. Do not shop here. Also horrible customer service. Long shipping time. Expensive. Not good at all.

I bought a bunch of native Indian stuff from this place. Now they are sending me more stuff that I never ordered and they are pre-authorizing of taking money out of the checking account when I never have gave them an ok. I've been sending everything back. They send me that I didn't order so y'all be careful about ordering and giving them bank info to pay for your purchase.

I ordered a Patriotic hoodie in Nov 2017. It arrived on Nov 22 2017 with a 30 day return policy. It was too big so I returned it on Dec 1 2017 for a medium size or my money back. As of Jan 4 2018 I have not received my jacket yet. I have written to them about this but I don't get any response or my check back. It looks like I got ripped off by Bradford Exchange. I learned my lesson and will not order from this company again.

Be aware of this company!! If you order from this company they will get your money and you WILL NOT receive your items and you WILL NOT receive your money back!!! I ordered a bracelet on 12/8/2017 and I have yet to receive the item. I received an email that stated it was shipped 12/21/2017. When I called they told me to give it until 12/30/2017. Well today is 1/1/2018 still no bracelet and I'm aware mail didn't run today. I just want my $140.98 back!!

I purchased the Wonderland Express Christmas Tree and the Christmas Swing Tree. These are electrified tabletop Christmas decor that have moving parts. I have taken very good care of these and always put them back in the original packaging. The motors have now gone out. Here is the reply from Bradford after inquiring about fixing them: "We are sorry to inform you that we cannot repair or restore our products. Unfortunately, we also do not carry replacement parts. We would suggest checking your yellow pages for a company that repairs small figurines, jewelry or electronics in your area. We apologize for any inconvenience this may have caused." FOR THE HIGH PRICE YOU PAY FOR THEIR THINGS, YOU WOULD THINK THEY WOULD HAVE A SERVICE DEPARTMENT!!! NEVER AGAIN!

I ordered 3 items for Christmas gifts in November. Only one out of the three made it here on time. I ordered an engraved Granddaughter Owl Always love you personalized glitter globe with her name on it and it came with someone else's name on it and it was so tiny I had to use a magnifying glass to read it. I ordered a beautiful Rock Your Style Handbag purse for my daughter and it says it was shipped on December 7, 2017 and it still hasn't arrived. When I called customer service they said I would have to wait until January 7th and if it still hasn't arrived to call and again and they would reship it at that time. I've also emailed them and have yet to hear back from them. This is the poorest customer service I have ever experienced. I won't order anything from them again!

First time ordering from Bradford Exchange. My order was promised to me by Christmas but didn't even ship until the 23rd of December. I emailed them numerous times when my order said will ship by February 7th. I received no response on any email sent and my present will not be here by Christmas. I would have been happy with a response to explain what happened but to date still no response. First and last time I ever order from them.

Back in the day, 1980s-1990 ish, we loved the quality of all Bradford Exchange (BE) collections and the authenticity certificates. Now, I feel it was been Franklin-Mint we liked instead. I was hoping to have "special" gifts for my family members and company staff. They came to me in packaging from CHINA and when I opened it, I was disgusted. If I wanted cheap, knockoffs; I would have ordered from AliExpress or Wish.com. Paying $66.00 plus shipping, $34.00, for a cheap-looking "Hello Kitty" bag was ridiculous. The $60+, small "Nut Cracker" egg had a ballerina magnet. The ballerina did not turn while music played, and I could not even close the egg with the ballerina inside. The whole "Faberge" egg was off centered at the hinge and was obviously a cheap imitation (not of "fine craftsmanship" as purported).

Order from Bradford Exchange. Never receive. Called 2 time. They said by Dec 23. I called Dec 22 of 2017. Order place in November 2. Email said Dec 20 to the 23. First time ordering from the Bradford Ex. Will never buy from again. It's a Christmas gift. Now they say Jan 15, 2018. 200 dollars down the drain. Hmm what a joke. What a slap in the face by Bradford Exchange. It will never happen again. Because I never buy from you again. Thanks for making my Christmas un-Christmas this year.

Terrible service, ordered an Ashton Drake monkey, used PayPal to pay for it, they sent me an order confirmation, and that was it, sent 3 emails to them regarding delivery, still nothing to this day. Customer service is absolutely diabolical, search elsewhere or you'll be doing all the legwork for the item you paid for and probably never receive. Avoid.

I placed two separate orders on December 5th 2017. The ad said it would arrive in time for Christmas. I received the one order of a engraved heart pendant. The writing is so small I had to use a magnifying glass to see it. The second engraved heart pendant was also to arrive in time for Christmas, I got an email today saying it would not be ready for Christmas and when I called I was told it would not be ready until January 16th. Lesson learned. I will never ever buy anything from Bradford Exchange again. I will go to a local Jeweler and buy quality Jewelry.

I wouldnt recommend buying anything from here. Got my mom the personalized family names ring. I saw the ring advertised on Facebook and thought this is the ring my mom keeps talking about. The picture looked great so I decided to order it for a Christmas gift for her. It showed up 2 days ago and when I opened it up to check on the spelling of the names to be sure they were right I couldnt even read them with my 20/20 vision. I had to find a magnifying glass and that didnt help much. The quality of the ring is not what I expected it looks like. Someone got in a hurry and slapped some metal together. All in all won't be shopping here again. Oh and customer service was no help. They didnt have time to take my call.

I ordered a necklace for my wife as a main Christmas present in November, had an order number from them but, nowhere on their website to track any orders or to input REF no. Emailed them on 11/12/17 asking why it is taking so long? No reply from email so emailed them again on 15/12/17. The reply I got was the item "should" be delivered before Christmas. On 18/12/17 had an email saying that, "The item has now been picked from our warehouse and will be dispatched to you within 24 hrs". I asked the question as to why it had taken 3 weeks to pick an item from their warehouse, no answer was given as they had just ignored that question. How are any of their customers meant to track an item when they do not have these facilities on their site to do so?

I am writing this review as a first time customer and early because I am satisfied so far with the customer service I have received. I was worried after not doing my research of the company but looking beyond the negative reviews and knowing what I know with experience myself I knew to just ask and you shall receive before getting upset like I almost was. There is hope even when you’re flustered but I had purchased a Xmas gift for my loved one and was hoping to receive it before then. Luckily I found exactly what she asked for a long time ago on here and was just in time to make the purchase and deadline for Xmas delivery. My plan A item was sold out and glad I saw it unlike some people would have missed the print lol so I had to pay a little more for a gift that works out in the long run. I was worried that the gift wasn't going to get delivered in time so I was checking on it too early and worried myself crazy.

Messenger From Heaven pendant pictured facet of it as not smooth but facet when it came it was so cheap looking. I got it for my daughter. I will keep it. I'm 83 and ill. I can't find anything else. Disappointed!

Ordered ring on November 10, invoiced November 30th. Contacted three times as to status of product, shows shipping on tracking website. December 16 no delivery. No responses from customer service, website says "To contact Customer Service via e-mail, please complete the form below. We will respond to your e-mail within 1 business day of receipt." Invoiced $244.08. No responses on refund of money. Terrible.

I ordered several items online in Nov in plenty of time for Christmas. The website has you enter your payment info without a submit order option or even a total amount. As soon as I entered my info it took money out of my account before I even knew the amount, I had to check with my bank to see how much they took out. I decided I do not want the company to have my card info on file just because I will not know when they take anything out so I e-mailed them and told them to take my card info off my account and send me a bill. They sent me a bill and through my bank a check was sent payable on Dec 6th. As of today 12/14/17 they said they haven't received it and anyway it takes 2-3 weeks when someone pays by check. I now want to cancel my order as I know I won't get it on time for Christmas but then again I doubt if I would ever see my money back -- my bank offered to cancel payment which I just might end up doing.

I have ordered 2 items for Christmas gifts. The first was ordered on October 14th. I still do not show that it has shipped and contact over the past 2 months has been responded to with "you'll get it when we receive our order from the manufacturer". WHY would you advertise and sell something you don't even have with a promise of Christmas delivery? The second item was ordered but shipped via FEDEX Smart Post and there is insufficient information on why it was not delivered and I don't know where it is but it certainly will not be in the hands of my loved ones by Christmas. There is NO CUSTOMER SERVICE number to call. The only option is to EMAIL and PRAY.

I will never order from them again. I ordered a lighter collection. It appeared to be 7 lighters and a case for them. No problem. Then I get another lighter, number 8, so I call them, they stated that there were 10 in the collection. Sorry, it was never advertised as 10. There is no place in the collection for another 3. Prior to this time I ordered a bracelet in June 2017. I kept getting the “it’s back ordered” runaround. It’s now the middle of December. I’m done with these idiots. I get a catalog every two weeks but they can’t seem to fulfill their orders. I will never recommend this company, ever.

I'm absolutely disgusted with Bradford Exchange. Placed an order for my husband's watch in September. Never received it for Xmas. Replied emails was horrific. And then in the end they just ignored my emails. Every time they was saying - "We are sorry for inconvenience. We are trying our best to solved problem." Never ever again will I be using Bradford Exchange. I was so upset that they did ruined my husband's Xmas.

I ordered 3 of the Nutcracker musical snow globes. Cheaply constructed. Customer service is a joke. I wish I had checked before purchase. 2 of the 3 globes do not work (music part). No return shipping labels provided. Took 2 days and countless calls to get one sent. I was told to just take it to the post office and write “refused delivery” on it. No receipt. No proof. NO WAY. Finally got a return shipping label emailed. Am taking it tomorrow to ship back. Once I have proof of delivery I am disputing the charge on my cred card. Bradford says it takes up to 6 weeks to process a return. Funny they don’t include a return shipping label. Pathetic. Do not order anything from them. The quality is horrible!!! Never again!

My issue is not yet resolved. Thanks for getting back to me. However, your email has not added any clarity. In fact you have added further cause for confusion. To begin – as there are only three photographed items on the website I assume that is the collection. So let me be clear now and say those are the only three items I care about – it’s been that way from the outset, now and until this is resolved. I wanted to buy what I could see – like most online shoppers.

I ordered a locket in October for my Granddaughter's birthday in late November. When I had heard nothing after 3 weeks I emailed them asking for information on delivery, I did not receive a reply. After I had emailed 3 times more I got a reply asking me to email my address and they would get back to me, they didn't. I have twice tried contacting them by telephone to speak to an operator, each time I have been on the line 20 to 25 mins, with an automated voice saying now and again how they value my custom etc etc. You are then told to leave your phone number and they will ring back in the next 8 hours but they do not. I do not know what to do, they took the money from my account the day after I placed the order even though on ordering they say no money will be taken until item has been dispatched. I have tried every way to contact them but it seems impossible, they are disgusting.

I bought one item from The Bradford Exchange and they began sending me unsolicited items and charging me. I returned the second item unopened and called their customer service. They assured me that they would stop immediately, however, today (many months later), I received a threatening letter about my credit rating because I had not paid them. I see similar complaints against the company online. I will NOT order anything else from this dubious company.

Bradford Exchange mishandling. I ordered a gift for a close friend in August 2017. I received confirmation of the order and an anticipated delivery date of early September. The gift was for a birthday in late August (ordered 2.5 weeks prior). I provided a photo of the item along with the promise that the item would arrive in early Sept. My friend was thrilled with the prospect of the gift. In early September, with no delivery, I went online to check the status. The new date was in mid-October. No attempt to communicate with me via email or phone or US mail was made to let me know why the order was delayed.

1.0 star rating 11/16/2017. Wish there was 1/2 star... Got my checks, order was wrong, I called and was told that I could still use the checks, just throw away the carbon paper each time I wrote a check if I did not like them. Also told there is no refund or review and that was what I ordered. Finally, she apologized - really? What did she apologize for? Her attitude, her lack of customer service, her stupid company's policy? One more thing... The checks are a really poor quality paper and ink print... Also glued to a cardboard backing and checks had to be bent to release - now all my check have curled edges. Oh well, guess I got ** by Bradford Exchange Checks. BIG waste of time and energy!

I bought the "Native American Men Thunderbird Ring" in May, 2017 for my husband for Father's Day. He had seen it advertised by Bradford Exchange. It arrived on time and my husband loved it. About a month after the 120 day guarantee, the stone fell out of the ring while being worn, dropped to the ground and broke in 3 pieces. My husband called Bradford to see if they would stand by the quality of the ring. After 30 minutes of being on hold or routed to another "hold" someone answered and their response was No. If he would pay for another ring, they would give him $20 off. I paid $160.98 for this ring. My husband takes excellent care of his jewelry. Bradford does not back the quality or workmanship of their products. They are very difficult to reach to discuss anything. I would never buy anything from them again. Also, there are two paragraphs on our invoice both ending "for a lifetime of enjoyment" and "will bring you many years of enjoyment".

Looking at the photos online for the bridal ring set I ordered the personalized engraving has deep smooth lines, very professional looking. What you really get is engraving that looks like it was done with a vibrating style engraver, the edges are rough, can see the little dots the tool made and is barely readable. When I complained all I got back was: “We are always glad to hear from our clients and welcome your feedback. Rest assured your comments have been forwarded on to the appropriate department. We apologize for any concerns you may have and we will do our best to address these issues in the future.” Now that real customer service. NOT.

After reading so many negative reviews about this company, I feel obliged to write about my own experience with Bradford. One of the best, I had no problems when ordering and paying for my item... I would recommend this company to anyone, highly delighted.

For my daughter's 16th birthday, we ordered her a special ring from Bradford Exchange, with a guaranteed delivery date. When a package arrived from BE, it turned out to not be her ring. My wife contacted them about their mistake, and they assured us that they would send out the ring when we returned the wrong item, which we did. And the ring never came... Despite several calls to them, they continued to not rectify the situation.

My wife saw a Mother's Ring on Bradford Exchange Online. She liked what she saw, so I ordered it for her. When it came, it was smaller than expected (ring size was accurate). Yet, she liked it. Sadly, one of the stones fell out. I contacted Bradford Exchange via their online Customer Service. In a few days I received an email response stating that they would credit my Credit Card for the cost of the purchase. And the credit did appear on my statement. We are very pleased with Bradford Exchange.

I would never bother with this Company!! I put in an order for an expensive doll for my Daughter back in September only to be told that it now is not going into production. This doll was under QC but Bradford still had the check to take money from my account. At first Customer Service said that it had been dispatched and took the payment, then it was under Qc.

Assured purchase could/would be shipped in time frame requested... before 10/14... at least 3 calls made to customer service. 1st told ready to be shipped, 2nd told it would be in mail next day. Nothing. Would suggest employees be taught to tell it like it really is. Final call it was mailed and we did receive it Monday this week. Have ordered several products in the past without problem. Product fine BUT do not plan to make any more purchases from your company.

I put an order in for an expensive doll for my daughters birthday on the 1st October (2 weeks ago). I received an order confirmation - then nothing. I waited about 10 days and thought I'd write to CS to see if there were any developments. Heard nothing back. Tried to call and automated message to leave my number so they would call back in 8 hours. I heard nothing from email or phone.

VERY VERY DISSATISFIED. SORRY I ORDERED THIS ITEM. I ordered this Chicago Cubs world series champions Christmas tree collection (918000) November 2016 that I thought would be a Christmas gift for my husband. Almost 1 year later I am still paying for this tree & do not even have 1/2 of the items. They have deducted from my account $209.94 & I have received 3 shipments of which I do not think the received shipments were worth $209.94. Their ads are very misleading. I don't think I will have received the completed tree within 2 yrs and they are advertising this item again this year. DON'T BUY THIS ITEM...

In late March of this year I received an advertisement in the mail from Bradford with a very good deal on the card. I waited too long to use it so I went online to order the same gift. It was a really nice dream catcher for the wall. My brother really liked it and it arrived on time. Pretty good right? Not so good is how they charged my credit card for the listed amount, waited awhile then charged my card $48.94 3 more times before I caught it. I just moved and have used my card a lot but I missed it. I'm going to call my CC company and dispute those extra charges. I'll never order from Bradford exchange again and I advise anyone reading this to stay away from them. They are scammers!

I was terrified after reading reviews from around the web... But, upon coming home today, 09/02/2017 after work, my package had arrived - 6 days early! The packaging was of good and expected quality for the price paid. Shipping: Beyond Expectation! The ring is absolutely gorgeous, and she loved it! This ring could have easily sold for double the price and I would have bit! It is noticeable across a room, and the Silver/Platinum effect excels in beauty/luster that her platinum ring does not exert.

I liked the first of the Dreamcatchers, so I ordered it with the option open to order more later on. It says on the cards advertising them that to reserve a copy, return the card. This was in July. I paid for it, supposedly through PayPal as that is what it says on my Bank statement. The first charge was $47.94, July 17. Then on August 8th, there was another charge for $48.94 for Bradford Exchange. And then yet another one on August 30th. "PAYPAL *BRADFORDEXC ** OH 08/30." The above was on my bank statement, that is PayPal's phone #.

I wish I had read the reviews before making an order with this firm, my order was for a ring and to pay by installments. The Bradford Exchange have taken the full amount out of my bank and I am unable to contact a human to discuss this. I get through to the same automated phone line which when you leave your details they dont ring back. I have also contacted them by email, and in response you are told to ring the number so round I go again. I have now requested to cancel the order and to receive a full refund. This request is being ignored. I have now reported the company to Barclays for fraud. I hope this review stops someone else having all this hassle.

After a couple of attempts by: Bradford Exchange Mint, to get a California $2 Bill with them, I finally got in the mail Yesterday. The California $2 Bill I got with them, is very beautiful, and a Collectible as well. I would recommend Bradford Exchange Mint to others, is worth the wait to get what you need by them!

I ordered checks through Bradford. Ha what a mess. All numbers on checks were wrong. Their online ordering you can't make a mistake. One line is routing # one line is account # but when I received the checks they were all wrong. They said it was the way I entered the information. Do not ever do business with this company. You'll get taken. Good $40 dollar lesson. Have to toss them out.

I wanted a lighted table top glass Christmas tree that had an a/c adaptor. On their ad, they said it had an a/c adaptor, so I ordered it. When it arrived, no a/c adaptor. I called their representative and he said to return it since they don't have an a/c adaptor, the packaging for this all glass item was very complex, so no way realistically to repackage it for a return. I realized the scam right away. False advertising knowing the customer couldn't repackage for a return. Stay clear from the Bradford Exchange!

I contacted Bradford Exchange to purchase 3 military bags with custom names. This was early June. Wanted one bag for my Marine Corps father, the other two for friends. Hoping to receive it before Father's Day because he was in the hospital. Received one Naval Academy bag within two weeks (for a friend). Then received a notice for the remaining two Marine Corps bags saying they wouldn't be shipped until Jul 25th! WTF??? So much for the Father's Day gift and he passed away two weeks later! Thanks **! Today is Jul 28th and I received a mail notice saying my two Marine Corps bags are delayed until Sep 20th. How do you guys stay in business? This is total lack of customer care and I will tell EVERYONE I know to stay clear of this company! The power of social media will sink you low rent people! Very poor service! Canceling my remaining two orders!

I ordered a Camaro cuckoo clock for $200+, the expected arrival date changed 3x. Upon finally receiving the product, the second hand didn't function and the quality of the clock was poor. It was cheaply constructed. I packed up the product and returned it, I kept my receipts and tracking info. They could not verify they had received the item back although it was confirmed by FedEx. They said it would take 7-10 business days to receive a refund, I have yet to receive a credit and the 7-10 business days has elapsed. This company has been a headache from the moment I ordered the product. Customer service was VERY rude and not helpful at all. Save yourself some misery and purchase elsewhere! Buyers beware!

I had to wait weeks. I got Elvis on the motorcycle, he fell off. I also ordered the record with him on it. It was made out of plastic. When I went to cancel my order before they said that I could not. I wouldn't had ordered them. They need to refund my money. It is not worth what I paid for them. I would say don't order anything from them. They frauded us.

I just received a bill from Bradford Exchange for an item neither I nor my wife ordered! Their phone number was nowhere on the bill to be found. A search on the internet revealed it, but they are closed for the weekend. I will call to find out what they are trying to pull. Another flag is that my last name is spelled wrong! BEWARE!

Back in February of 2017 I ordered checks and a checkbook cover. I received the checks so I waited a couple more weeks go by and no cover. I call customer service and they were very nice and said it takes longer for the covers. They said if I didn't receive it by April 15 to Call them back. I do and he was very nice and said they would resend another out right away. Well it's now June 25 and I have yet to receive the checkbook cover!! Never again will I order from this company.

I bought an item from this company for my husband for Father's Day on June 1st. I bought this item because it said it was guaranteed to arrive before Father's Day. On the confirmation email I received it said the expected delivery was between the 8th and the 14th of June. I then received an email saying my package was shipped with FedEx on June 6th, it also had a tracking number. After I didn't receive my Item on the 8th I decided to check the tracking number to see where my package was, FedEx informed me that my package didn't exist! I contacted the Bradford Exchange's customer support with my issue, they weren't very helpful and informed me that my package was shipped to FedEx on the 6th, not to me!!

After reading all the reviews I was like "Oh my goodness I am not buying anything from this site," but I am glad I did. My boyfriend purchase me an engagement ring off of this site and I love it. The time was dead on. I call customer service just to check to see if it was sent. It was. I received my gift before Christmas of 2016 and I just want you all to know. Be patient, things take time.

Back in March, I ordered a product via Internet that came in a plain, brown box with no outside stickers to warn/indicate it was fragile. The box was damaged and the product had a wooden piece broken off. I sent it back, but never received an acknowledgement they received it, so I sent an email. They responded, saying yes they received it and my replacement order would be shipped out soon.

I have paid The Bradford Exchange nearly $1500.00 for the Presidential Dollar Coin Collection. Previous to their last shipment I was up to the 40th president and then I received the 9th president. When I tried to return it, they refused when clearly they sent the order in error.

I ordered a men's ring on 11/30/2016 to which my account was charged $32.20 because I was supposed to be on the 5 month or so payment plan. In December I call the company because the ring was listed as having arrived at my home on Saturday but when I checked, it had not. Everything seemed great. The customer service agent was very polite, said that he would take care of it, and get another ring shipped out to me as soon as possible as it was a Christmas gift. The ring came the following Monday so I called back and informed them that the ring had arrived and maybe someone with the delivery company had pre marked it as delivered on the weekend. I continued on and noticed that I did not get the second installment pulled from my account at the end of December.

Ordered Checks on the 10th of this month. Received verification and was informed checks would arrive 5-10 days. It's now 13 days in and no checks. They sent me an email stating that they did not have a record of the order and wanted my info again. Then they said my checks would arrive by June 1. I even wonder if I will get my checks. Never again.

I ordered a family ring 3 weeks before Mother's Day. It was guaranteed to be here by that day. Guess what. No ring. All they will tell me is that they shipped it out, but won't give me a tracking number. Now they tell me they wanna 'correct' their mistake. They're gonna fully refund me for the ring. Not only did they not give me my money back for a ring I never got, but they put ANOTHER charge on my credit card. This company should be under investigation for theft and fraud. I'll be calling my credit card company and the Better Business Bureau. Do NOT ORDER ANYTHING from these thieves.

Ordered a special ring for my daughter nearly 4 weeks ago with children names on for her birthday, wanting to make her birthday special from her children with all their names on it. When order they said up to 6 names with birthstones, they send it to the engravers. Now 4 weeks later and a payment out of my bank 2 weeks after order, phone today 15th may to be told the engravers have cancelled my order as it should be 10 names it allows. If you don't have ten names they put a star. So as I’ve only had 4 names they've cancelled it no notice, no letters, texts or anything at all. Played holy hell with them. I’m quite upset trying to her birthday special. They have ruined the gift that would have been from her children. Never will I order again.

I ordered a coin from this company a couple years ago and they tried to charge my account for a coin they automatically sent me and for future coins. But what I learned to do with this company and others like it is to send them a money order for the amount rather than a check or credit card. That way they can't charge me for anything else and have no access to my accounts. I just ordered a plate and I plan on sending them 2 money orders. I could send one but I chose the 2 payment method. Just send money orders and you'll be fine.

After sending my ring back for sizing they just cancel my order. Waited for over a month. Sad to say it was a military Army ring. Had dates I served, initials. Instead of asking if I wanted my ring back they just cancel the ring and said they no longer had it in stock. Don't they care about sentimental value. That's it for me. Didn't even ask if I wanted my ring back! Change your customer service. Bring in Darren Hardy to train!

I ordered the Harry Potter Snow Globe that has the music and train that circles the snow globe. So far I haven't had any other issues other than how long the shipping is. I'm not sure if this shipping time is normal for this company but I ordered it at the beginning of March thinking maybe it would take a month. When I went back yesterday to try to track it they said it should arrive by the last week of September like huh? Never buying from them again. It better come in with amazing quality.

Bradford Exchange didn't deliver my product on time and when I called, I got three different responses. They tried to say the payment didn't go through and all this other hoopla. I would never order from them again. My experience was horrible.

Omg! Doing business with this company a horror story! Customer service!!! There is none! They ignore you! Charge your card, wring their hands, and cackle like the Wicked Witch of the West! In short, tried to cancel a order and it took days to straighten out! Run away!

I ordered a trial on Trump coin and received a Eisenhower coin also. I also received notice I was going to get another coin every month... Also a bill for over 99$, Customer service was of no help... Still trying to send back! DO NOT DEAL WITH THIS COMPANY. YOU WILL GET BURNED UNLESS YOU HAVE LOTS OF $.

Do not and I mean do not ever order anything from this company. I ordered my daughter I love you always musical box. I got the information out of the newspaper where they have coupons on the ad. It says "send no money now". So that is what I did. So after a week I called there to see where my jewelry box was and I talked with someone named Emily and she said I ordered 2 boxes which I did not. They mislead when you send in the advertisement. When you call in this is when they tell you either need to pay half or pay in full before they will send it out.

In November 2016 I ordered a Marilyn Monroe lamp for my husband for Christmas. Around the second week of December I e-mailed customer service and I was told that the lamp was shipped. However, when I checked the tracking number there was no information on the shipment. This continued through December. Christmas came and went and still no lamp. I wrote several e-mails and customer service continued to tell me that the lamp was shipped. Since there was no movement on the tracking #, I wrote my credit company and disputed the charge that hit my credit card for the lamp. The credit company issued a credit for the cost of the lamp.

I discovered after pay for secure shipping of my check order that the deposit slips that contain the same information as the checks are not shipped securely. Trying to discussed this with their overbearing supervisor at shipping was a waste of time. DO NOT ORDER FROM THIS COMPANY AND EXPECT SECURITY!!! WILL NOT BE THEIR PRIORITY.

I ordered bracelet online in end of October 2016. I never received the bracelet I order, but they took the one payment of $32.99 with no problem, I have tried contacting to find out where the bracelet is or refund me, nothing... I think I will obtain an attorney and place a suit against them for fraud and taking money under a false pretense. I will have to obtain proof of payment from my bank account, which I can do with no problem... This will give me more information on the order date for sure and it shows it went to the Bradford Exchange.

Camo His and Hers Personalized Dimonesk Wedding Ring Set - My first impression when I received this order was that it looked completely fake and costume, not something that I would want to wear the rest of my life. The engagement ring was gaudily huge and dominated my finger whereas the stones in the band are minuscule, not a flattering contrast. After 6 months of normal, regular daily wear the plating is already tarnishing and fading, even with regular care taken with the piece. The stone after a few months became slightly cloudy and the shine doesn't even compare to my CZ jewelry and nothing like the picture. I would say it's a nice piece if you're in a pinch until you can buy something more permanent. My husband's band however, looks decent and he likes it. Overall, I wasn't impressed with the product. The shipping time was about average and no complaints there.

I have called and emailed this company to stop sending me any of their products, to cancel my account and to send a prepaid return label for another item that they have sent. They keep billing me for this item and it is like talking to no one out there on the phone. Good luck on getting anything cancelled. I order many things online and don't have issues, but this one has been a challenge. Will not recommend to anyone.

John Wayne Ford truck: I cannot imagine that you could make this any cheaper. It came 2 months after the delivery date and was so cheaply made that it could not even be compared to a $2.00 Dinky toy. Wheels didn't turn, mirrors not like original, was sooo light (for shipping cost I imagine) it would disintegrate if dropped. Feel sorry for anyone that bought from them. Will never have any real value. On positive side the painting nice and they said I could return it but will not fearing I might never see my money. Cannot believe they are sill in business selling such crap.

I placed my first order in December 2016 for Disney items. I went online to track my order and discovered they were part of a subscription plan. I immediately called to cancel the subscription and any future orders. I was given a verbal confirmation that they would cancel the subscription and not send the items. However, since that initial contact I have been charged six times with the total charges in excess of $180.00. After each charge to my credit card, I have contacted Customer Service and sent an email to the company asking to be taken off the subscription plan. But to no avail.

My item arrived broken after paying 10.99 for shipping just 1 state over. I paid 69.99 for an item marked made in China. Be aware they are buying cheap product from China and selling to you as made in US for high price. They stock most of the items in warehouses here so it is not always apparent the item is coming from China. The false advertise saying authentic. It's not it's made in China. They probably paid 5.00 for my item and charged me 69.99!

I ordered a bracelet at the beginning of January. A week later, I started a subscription plan for an entirely different item. The bracelet was 4 payments, of which there have been no problems and 2 have been made. However, the bracelet was shipped to my son's house, more than 2 hours away! I have never put my son's address down for this. This was my first purchase from Bradford, but I have ordered from Hamilton Collection multiple times, without problems. I'm guessing they share information since I did have something from Hamilton, in the past, sent directly to him. Go into my account and sure enough, the shipping address had been changed! Change it back and check on the second order. Not scheduled to be shipped for 2 more weeks, so address should be good.

I love you today flowers with crystal vase - Cheap cheap item for $98. Did I mention cheap quality very poor? Suppose to be crystal vase is cheap plastic. Lousy small display of flowers and glued on piece of paper slapped on their crystal plastic. Very poor quality. Do not waste your money!!!

I love my Camo His and Hers Wedding ring set. They are absolutely gorgeous. I received more compliments on it than on my real diamond wedding ring. It is exceptionally crafted and beautiful. I know that The Bradford Exchange has mainly negative reviews on this site but I would give them a chance. Yes my order was approximately 3 weeks late but it was worth the wait. Very good quality.

My husband and I are on a fixed income so when I ordered something from them I spoke directly with someone to make sure they understand my situation. I asked for payment to be taken out on the first only. I was assured that it would be. I woke up to notice my water turned off because Bradford Exchange took the money out before they were suppose to! I called to explain my problem with the manager and she told me there was nothing they could do. So not only did I have to come up with money to pay my water bill I also had to come up with sixty more dollars to get it turned back on. The lady at Bradford Exchange told me it wasn't her problem... I will never deal with them again!!

After being screwed over by Limoges Jewelry for more than 8 months, I found this "My Family, My Love" Name-Engraved Birthstone Ring Set on The Bradford Exchange website. I needed a family ring that would allow for 7 names minimum. "My Family, My Love" was exactly what I was looking for. I placed my order not expecting to receive it before Christmas. In fact, I received a notification that I would receive my ring(s) in mid-February. That was fine with me especially since the other company took forever to create a piece of jewelry with the names incorrect and birthstones that actually fell out of the ring when I wore it for 1 hour.

I ordered two collectors clocks for Christmas gifts and paid extra to overnight it. I get the clocks and one is fine but one has the second hand inside the clock missing. This is a collector's item so instead of trying to take it apart and fix it ourselves, potentially making it unreturnable, we decide to go through the process of sending it back on January 4th. We received no contact again even though I reached out to the company, until we received a package from them on the 24th. 3 weeks to exchange... TO GET BACK THE SAME CLOCK! Obviously, outraged, I send an email saying "hello. You sent me the same clock back." All they do is send me the generic form on how to exchange for the proper item.

I am extremely disappointed in this company. I know they have been around for a long time & thought they were a reputable company, boy was I wrong! I ordered a necklace for my son, Protection & Strength for my son pendant necklace. It was shipped on Dec. 27, 2016 (so they say), it was supposed to be delivered to my home by Jan.4, 2017. Never received it, the date is now Jan. 24, 2017. I called The Bradford Exchange & told them I did not receive it & asked for a tracking number. Their response was that they didn't have one, that the post office didn't give them one.

I ordered the night before Christmas. Arrived in 5 days, very impressive. Opened it, very disappointed, not what I expected. I called Bradford Exchange, and they would cancel my order and send out a returns label... 14 days later received second part to night before Christmas and no return label. 6 weeks later still waiting, after numerous telephone calls, false promises of a refund, being asked for my card number for money to be credited, and calling last week being told "your money has been credited to your bank account", and calling yesterday and being told "oh no its a cheque"... You pay for the goods and payment comes straight out of your account, and it takes up to 10 weeks plus to get a refund. What does this tell you. I am now taking to small claims court. It may only be for a small amount but it is about principle of customer satisfaction...

I ordered something from Bradford Exchange in December as a gift for someone. I called them on the 21st to confirm that they had shipped it and to confirm my address and info, they had collected payment and still not sent shipping info. I was given a tracking number and told the item would be delivered on December 31st. So I keep updating and refreshing my tracking info to see if it was to be delivered.

I was not happy with the doll I received for my daughter for Christmas and returned on December 22nd 2016 and it's now January 19th 2017 and still waiting for a refund. I have contacted them several times and the return has not been processed. This is absolutely ridiculous to have to wait this long for a refund. I will never order anything ever again from this company. But hey I received a bill yesterday from them. What a joke!!! DO NOT ORDER FROM BRADFORD EXCHANGE.

I ordered 8 plate holders and they sent 6 and they were the wrong size and 1 was damaged. I sent them an email and called informing them of the problem and they asked me if I opened them and I told them I opened Only 1 and it came damaged. They told me to mark the packages REFUSED, so I did. I received 2 more plate holders. I marked them REFUSED and sent them back.

When I ordered the coin which was advertised on the TV I thought it was for one coin only. They just kept coming. When I checked with Bradford Exchange they said there were eighteen in the collection and I would receive one per month. I accepted that, but I received five in three and a half months. Two were only three days apart. When I got in touch with them they said as it was around Xmas they kept sending them out. As from now I will receive one per month. I thought this would be OK. Three weeks later I received another coin. I am about to cancel all future coins from them as it seems all they are interested in is getting your money as quick as possible. Do not trust this company as they will tell you lies just to get your money as quick as they can.

January 11, 2017. Did you receive the wrong "A Mother's Embrace" personalized birthstone ring? I ordered one with 5 children's names. A ring arrived in the mail today, but it wasn't mine! The one I received has two names on it - and not anyone I know! I called Bradford Exchange and they told me to keep it. It is beautiful, but someone out there (like me) wants the ring THEY ordered. The one I received has two girl's names on it. They both start with a "V". Wish I could mail it to the person it belongs to. I know someone else has mine, with 5 names - 3 boys names and 2 girls names. If you have mine, or if I have yours, post it here and let's see if we can get our rings to the right person!

I was supposed to receive a Christmas Village set within 3 weeks of ordering which was no problem because I ordered more than a month before my mother's birthday because it was a gift for her. Her birthday was October 7th and I had not received it by then. I had already emailed Customer Support who took a few days to even reply and when they did, all that was said was that if it didn't arrive within a certain day to email them again. It didn't arrive, I emailed them. She replied that she would have a new one sent out while I was being charged again for something I hadn't even gotten the first part.

Growing up The Bradford Exchange was a prestigious, upscale company for the rich in my mind. Many years have passed and I always had that same thought even though I had never purchased anything from them. They had a good reputation. I am a train enthusiast since a kid keeping what few train things I had all my life and still have them. I was shopping for Christmas online when I ran across the limited edition train sets. I have been blessed in my life along with a lot of hard work I am the rich now. Retired at age 42 I had time on my hands. I read all these reviews and again I had TBE on a high horse. I looked past the reviews and took the leap.

"We are pleased to tell you that your collectible was shipped on 12/20/16. We traced your package through FedEx. Their records indicate your package is expected to be delivered in couple days." This is what I received on Dec 28th and it is now Jan 4th and nothing. The track your order has said the same thing since day one! Do not use this company. It is awful. I have contacted support which takes days to get back to you and all they say is you can track your order at the following. I asked for a refund which they told me was not possible because it was already shipped. Extremely disappointed.

I ordered a Hail Mary Statue on 12/13/16 because it guaranteed delivery by 12/21/26. I even called on 12/14/16 to ensure my address change and 12/21/16 delivery. They ensured me it would arrive by 12/21/16. 12/22/16 I sent an email thru their customer service and was emailed back with a delivery date of 11/28/16. Ok so, shouldn't that read 12/28/16? They refunded my shipping supposedly but have not had that happen yet. 12/29/16 I sent them an email that my product had not arrived and it was false advertising. Today a received an email arrived saying it was delivered 12/29/16, and to contact USPS, it was no longer on them. 12/30/16 the product arrived. This is the second time this has happened. Customer service can barely speak English and are difficult to understand. What a letdown, but never again... The statue was nice but this other is aggravating.

I received Mary the first of December and that was all that was in the box. I wondered where the rest of the nativity was and a couple days later went on the site and realized each piece of the nativity was going to cost what I paid for Mary. I thought I was receiving all the nativity for the price of $169. Followed the return info on the back of the order and sent it back on December 10. FedEx delivered the package back to the company on Dec 19. I still had not gotten a refund by Dec 26.

My wife ordered me a bracelet for Christmas on December 17, 2016. She paid express priority shipping $21.93. Item was shipped on December 20th arrived in Honolulu on December 22. Today is December 28, 2016 and still no bracelet! 6 days later? What's the postman doing? Walking? RIP-OFF. STAY AWAY FROM THESE GUYS!!! I WILL UPDATE ON THE ARRIVAL OF THIS BRACELET AND IT BETTER BE WORTH $120.00!

I purchased a Texas Pride Beer stein for my husband as a Christmas gift. Site said guaranteed by Dec 24th. So I ordered on Dec. 13. Well Dec 21st still nothing. Not even a tracking # for the product. So I call And when someone finally answered the customer service, they said that it was shipped on its way and I would have it since it was guaranteed by Dec 24th. Literally as soon as I hung up with customer I magically get an email that said due to a delay I would be getting it after Christmas.

I ordered 5 Chicago Cubs World Series Christmas ornaments online in the beginning of November. They never notified me that the order would be delayed and that I would not receive them by Christmas. When I called to check on my order, they kept me on hold for 40 minutes to find out that I would not receive them until February. Very disappointing!! I then received an email stating I had to go online and confirm my order. When I did, they kept me on hold for another 50 minutes without even coming to the phone to provide status on what the heck they were doing. I had already provided them my visa when I ordered but THEY ALSO sent me a bill in the mail. The incompetence of their customer service and poor communication and responsiveness to their customers is a reason I will NEVER buy from this company again. Please be careful if you decide to purchase from them!!

I am never ever buying from them again! On Nov 16th 2016 I ordered a Thomas Kinkade Illuminated Musical Tabletop Nativity Tree! When I got it it looked fine but then I kept noticing little pieces falling off all the time so I got sick of it and I emailed them to tell them I was returning it and wanted a refund. So after finally getting an email they told me I could send it back. If I didn't have the return card I could write down my info, put it inside the box and send it back. So on Dec. 2nd 2016 I sent it back and I looked on the tracking site. It showed it got delivered to them on Dec.5th 2016 so I called them asking them about the refund. They kept telling me they did not get the return yet so I emailed them expressing my anger. And on Dec. 10th 2016 saying they got it back and I would get my refund in 3 to 5 days!

I wish I would have read the reviews prior to my purchase. What a joke this company is! I ordered a Christmas snow globe that was supposedly a high quality product. When it arrived, it was just another trinket made in China. What a disappointment! Then... the first one didn't work. When I called customer service I encountered the most rude Mexican female I ever encountered! First she told me Bradford Exchange doesn't send overnight shipments. I JUST RECEIVED ONE!!! She was adamant so I asked for a supervisor. He told me my replacement would ship TODAY overnight with FedEx. BUT IT NEVER ARRIVED!

We paid $70 for a box that is so small and cheap looking it's terrible. The hinge on one side is loose and the finish is poor and it took more than 4 weeks to get here. It was getting late for Christmas so we bought a replacement yesterday 20th December to make sure we had one, then today 21st December it arrived. Unfortunately one of the hinges was loose and it was poorly made, and $70 for a small box I can get made in China for $8.00 is scandalous. We paid $48 for a larger one and far better quality. Many years ago The Bradford Exchange supplied good products at a reasonable price and the service was good. If you read the reports on the web before you bought anything, you would never buy from this company again. I know I won't.

My mother expressed that all she wanted was a personalized bracelet with her three children's names. Placed an order for the Family of Love personalized bracelet on the Bradford Exchange website Nov. 18th 2016 with the intentions of getting the item before Christmas (according to their website). Two weeks later I receive an email from them stating that they had issues authorizing my card (Really?!).

On 12/13/16 I made an Internet purchase item #117318001. Several days later I checked to see the status of my purchased and it said it was being prepared for shipment. I checked several days later and the same message appeared. I attempted to contact customer service by phone but was unable to get through. I sent them an email and got no replied. Finally got through after several hours and was told the item had been shipped on 12/14/16. I was provided with FedEx tracking number. I attempted to track the item but FedEx had no information. I'm still in the process of attempting to contact Bradford Exchange. Waiting for an email response. Good luck. With all the negative reviews I don't understand why they are still in business.

I placed an order for the John Wayne Ranch Coat which they said was reserved in my name and would ship immediately upon payment. I sent a check on Nov. 26 and it cleared my bank on Dec. 1, so they immediately cashed it. I waited until yesterday, Dec 19 and contacted them, which by itself is not easy as they have no phone number or web except facebook to reach them, and it takes some investigation to figure that out. After they "checked with the factory", I was told they sold out during Thanksgiving. They never told me shipment was delayed until May. Furthermore, it was supposed to be in stock when I sent the check. My belief is that they tell people a lie in order to get orders. Nobody would wait 5 months for a coat (what am I going to do with it in May, anyway)?

I purchased USMC Hoodie for my son's Marine Graduation. I ordered it Sept 1, 2016 and it was exactly what I wanted. It had a hood, the eagle on the back and I could personalize it with his name. They responded 3 weeks later that this was out of stock and it would not be filled for a couple of weeks. I found another gift for the graduation, and thought I'd give this to my son for his birthday which was the following month. The next month I followed up and they said it was still out of stock, so I improvised again and decided this would become his Christmas gift. 2 weeks before Christmas I checked on the status and was told that this item never did go to production and it is not and never will be available. They have refunded my money and I can look for another jacket on their website.

I Will never order from Bradford Exchange again. Ordered an Alabama watch on Nov 28th still dealing with them. Said credit card could not be verified, called credit card company, said request was never sent. After dealing with them this long my brother-in-law will not have a Christmas present. Ordered all my other Christmas gifts online with other companies and never had problem.

Two months ago placed an order with Bradford Exchange item never came. 30 days later and I cancelled. I was never told that I was joined in a subscription that I never signed up for and 30 days later I got a charge on my debit card. I contacted them. They said they couldn't do anything about it because the product had already been mailed to me and would be received in 7 to 10 days. I waited those 7 to 10 days product never came. Call up and check on status and find out it was just shipped yesterday. 10 days later and that they won't refund my money a $48.94 until I receive it and ship it back to them and they want to charge me a restocking fee.

Ordered 2 different items and payment was made. Then say was not authorized and then send me a letter to say items now in stock and to pay. So paid immediately as for Christmas gifts and then they cancel payment. To say 1 item was actually not in stock and will not be in stock till Jan 2017 and the other is in stock and will take payment again. So I just cancelled both items.

On December 1, 2016 I ordered the Marine statue Honor, Courage Commitment Personalized Sculpture. Item no. 116817001. When I went on the computer site it did not give me a shipping and handling choice. It went automatically to standard shipping. When I saw the delivery date between Dec 15 and Dec 30, 2016 I contacted Bradford Exchange and they advised there was nothing they could do, it already went through with my credit card.

My wife ordered 2 items and I did as well around the same time. 1st item arrived at her parents house broken (still working to get a replacement). 2nd item received missing pieces in what looked like an already opened and returned box. When my wife wrote them to address this issue, they asked if she had checked the whole box! Lol. Come on. She responded and they told her she'd have to mail it back at her expense and they would replace it. My wife mailed it back a few days ago and we are awaiting their response. 3rd item was mine for my wife for Christmas.

The company inundates you with offers and poor value products then despite many calls fails to give you accurate information as to what you owe or how you can change your payment method. They overcharged us then sent threatening letters even when we had paid both by direct debit and the balance in full. In fact we overpaid as they supplied three different final balance figures in one phone call. We then were unable to get the company to acknowledge any of our communications. This company should be stopped from trading.

I ordered a bridal set from here. Paid it in full during checkout. It was a personalized item. Not only did it take them 4 weeks to send me the ring but they sent me the wrong size and the engraving was not even close to what I wrote. So by assuming they sent me the wrong ring set they also didn't give me a time frame on how long it would take and I was suppose to receive it before my anniversary as a gift. Great way that turned out! I will never in my life order from here again or recommend them to anyone. The packing and box it came in was horrible. Just terrible.

Simply this is Buyer Beware! I have been given the run around and all of a sudden told I have to pay for any order in full, despite on their site saying you can pay for the item in installments. They do not list ANYWHERE on their sites any policies regarding the installment plans other than: "Installments are the affordable way to purchase a collection. Your installment charges are deducted about monthly, from the payment method that was authorized at checkout. We do not charge interest on installment plans. Your first installment will be deducted when your first item is selected for shipping from our warehouse.

BEWARE. THIS COMPANY IS ATTEMPTING TO SCAM YOU. JUST DON'T DO IT. What happened to me was crazy. I made an online purchase for a friend's birthday. The next month I got an email from him saying "thank you for spoiling me." I had no idea what he meant but I was out of town at a funeral. When I got home and reviewed my online statement, I had a charge on my card that I did not recognize from BRADFORD EXCHANGE. So I called them. They said I had ordered a collection of items. My original receipt I received the day I placed the order was for one item and the amount of the only item I thought I purchased.

My wedding ring set that I designed myself are stunning, my fiance's is very nice as well. Very big, very sparkly, engraving is great. How they hold up I don't know yet. Now the ordering and shipping are a big headache. You're never sure of when you're gonna receive your item. They even canceled our order at one point, and I had to reorder under my Mother's account. If you need something in a hurry I would not suggest ordering from them. We were very scared we wouldn't get our rings before our special day. Thankfully everything turned out great.

BE WARNED. DON'T BUY FROM THEM!! This company is the worst ever!! Ordered a Disney Cove at £149.99 but the quality when it arrived was awful... The faces on the characters looked like they had been painted by 4-year-olds. It took me almost 25 minutes on hold to speak to someone who arranged to get it returned but then offered me, for the same price, a Disney train collection... But then I got charged for all the separate postages which I hadn't been told about... Back on phone and another long wait talking to an idiot who said they didn't have any managers I could talk to as they don't take calls... I mean to say.

I found out the hard way that The Bradford Exchange sells their customer information. A few months after I had ordered a clock as a Mother's Day gift I started receiving a ridiculous amount of solicitations. I can't begin to put a number on the amount of phone calls and mailers that I received from charities, fundraisers and various organizations. It became clear that something was going on so I started asking callers where they got my info. I would also call the senders of the mailers and ask them the same question. More times than not, I was informed that my information was obtained by "The Bradford Exchange" or "The Bradford Group".

My mother ordered one coin from the Bradford Exchange of a particular collection. The Bradford Exchange sent this coin. However a few weeks later they sent her another coin for a different collection which she had not requested. As my mother used my credit card for the coin previously purchased, the Bradford Exchange took monies from my account without my permission or authority for this unwanted coin. I contacted Bradford Exchange about returning the coin and I have heard nothing from them. I since contacted my bank and told them under no circumstances were they pay out further monies to Bradford Exchange.

A custom order with Bradford Exchange in July 2016, for my mother's 75th birthday which was in September 2016. The item was absolutely gorgeous. I placed the order in a timely manner in July, so that I would have ample time to receive the item prior to my mother's birthday celebration. Needless to say I never received the item, but my credit card was charged the 3 complete payments. When I ordered from this company I had a reasonable expectation, but my expectations were not met. This was absolutely devastating.

I have received a phishing scheme email from The Bradford Exchange which includes a $99 invoice for a Songbird Stone Plaque (side note: what is that and why would anyone need one?!?). The email is made to appear to be a response to an order request and includes an order number, a customer number, and my childhood home's address (where I haven't lived for 20 years). This method basically forces people into buying something they never ordered by making them think they owe Bradford Exchange money and that their credit will be affected if they don't pay for the garbage they didn't order to begin with. Terrible business tactics... terrible company.

3 years ago I ordered this clock. It arrived broken so I returned it and was promised a replacement. It never arrived even after I contacted the company.

Ordered the American Eagle silver dollar collection. Said the collection was 99.99 or three installments of 33.33. Paid whole price and only got one coin. Was told it was the price for said coin not the collection they advertise. Never again.

I ordered an Elvis handbag on August 21. It said it was in stock. I needed the handbag for a birthday present for a party on September 2. When I placed my order my credit card was immediately charged. I also got an email the next day that said my order shipped and it told me where to go to check my orders status. When I went to their web page to track my order it said that it shipped August 23 and it gave a FedEx tracking number. When you check the tracking number FedEx says they have no record of it. This went on for a week. I sent Bradford Exchange an email asking them to check my order. No response. I sent another and finally I received a response. They told me that my order shipped on August 23 and it would take 2-3 weeks to get to me. When I go on their web page now to check status the ship date was changed to August 30 and the tracking number still does not work. Why does it take so long to ship? Unacceptable.

I ordered the presidential dollar collection 10 yrs. ago!!! This past year Bradford missed shipment of the first coin for 2015, I called & was told there was a back order. I accepted that. Then they missed the next shipment. I called & again was told there was a back order. I asked why I could go on any other site & purchase the coins that they said were back ordered!!! I told them that this was breach of contract. They then sent two coins. The next coins were of course late as well. Now we're in 2016, no coin. Called & was told that they decided to wait till the end of 2016 to deliver coins. I told them that was not what I paid in advance for. I have yet to receive the coins for 2016!!! I will never order from them ever again!!! Period!!!

My review complaining about the Bradford Exchange I have to take back as received a nice prompt email from Bradford customer service explaining the delay about my order. According to them will take 30, 60, or 90 days to receive so I will wait & see. So far it's been 30 days. As I ordered on 7/13/16.

Recently purchased item and selected std shipping, about $9.95. Was billed $20 for H & S, claiming I had selected 2 day shipping with order. Bradford used the UPS deal where UPS picks it up and then turns it over to USPS for delivery. It was delivered six days later with my regular mail delivery. I was away from home and did not see the email confirmation until 2 days later. The item could have been put in a first class padded mailer for probably less than $5. Bradford is "hoodooing" their customers.

This company is disreputable and does not stand by their product or correct their errors. Folks who answer their consumer line are very accustomed to saying no and arguing. Very combative and defensive. Cut my losses and ordered checks from my bank which I should have done initially. My address is correct on their mailing package but wrong on checks.

My Daughter has 2 children. ALL she asked for her birthday was an interlocking heart necklace with her childrens names and birthstones. After searching and searching I found EXACTLY what she wanted on The Bradford Exchange Website. I placed my order on June 1, 2016 (her bday is June 29). The expected delivery time was June 16-23. It was going to be wonderful! Yesterday, June 22, 2016 I checked on the site to see a "wheres my order" page, and when doing so, it said the delivery date was NOW JULY 28, 2016! I was in tears. That necklace was all she asked for. Now what??

The total with shipping and handling was $59.90; I opted for the two installments of $20.00 (wording a little confusing during and after purchase for how they will be split and when installment is charged). A charge of 29.95 was immediately taken out of my account and held for pending. The next day, I received an email stating that the item was shipped out with the order number and I was being charged the $29.95. When I looked at my account, the 'pending' had been changed to purchase.

Ordered doll May 29th 2016. Received an invoice stating that it shipped out on that date. Credit card was used and paid on June 1st 2016. Told by customer service it would be there by June 10th 2016. Called again on June 15th 2016. Doll was reordered with the company offering to cover 2 day shipping (FedEx) and reassurance that it would be there no later than Monday the 20th 2016. NOTHING!

My mother has shopped at Bradford for a long time. Last year she fell down and broke her arm, had surgery, dementia set in. She is now in a senior home. My mother asked me to order her 3 sons bracelets for Father's day which I did, they took my order and my mom's money. About a week and a half-2 weeks later she gets a letter stating that last year she missed a 38 dollar payment and they were holding the bracelets until I cleared it up. The letter stated that they would ship the bracelets when she reduced her balance or paid in full. I called to pay the 38 dollars and was told she had to pay the outstanding balance and full payment of the bracelets even though I explained the situation and she has been a good customer for years.

I purchased a personalized necklace for my daughter's graduation. Not only did it not come in time but when it did come it was wrong. When I contacted customer service they sounded like robots and said they would put in a new order and it would take 3 to 4 weeks. She said there was no new order number and if it didn't show up in 3 to 4 weeks they would credit me back. I will never order from this company again!!!

My husband ordered me a mother's ring on May 2nd with the headline on their website reading "Guaranteed Mother's Day delivery." Mother's Day came...no ring. Then I checked the status of my order and it said, "Will arrive by May 16th." May 16th came...no ring. I checked again. Now it says, "Delivery by May 23rd." Still no ring. Checked again. "Delivery by June 27th"!!! My husband called Customer Support and they said there is nothing they can do. "The ring will SHIP in June 27th." NEVER, EVER, EVER WILL THIS "business" get our money again.

I have been ordering products from this company for years. I am very discouraged that I ordered the Charlie Brown Anniversary in November 2015 and all I get is "your shipping date has been changed". I have been receiving these for months. The last one I received was it was to ship on 6/4/2016. Now I received one to ship on 8/4/2016. We are working on almost a year as of November 2016. I will never order anything again from this company. When I call all I get is "you don't understand". I do. I've ordered items for years but no more. This is a bunch of **.

I want to encourage people to be very careful if ordering anything from this company. I had not read what is on ConsumerAffairs about this company when I ordered. Had I done so, I would never have trusted them with an order. In early March I ordered a "Home of The Brave" hoodie that the company had sent an email about through my Vietnam Veterans of America membership. I ordered another veteran's hoodie at the same time. The other one came within two weeks, but the "Home of the Brave" hoodie did not. I contacted them to ask why and they said that it was back ordered and that it should come May 2.

I have ordered 2 rings from Bradford Exchange and have had nothing but a great experience with both rings. They both look so real, no one can tell they aren't. I chose not to have mine personalized but overall my experience has been wonderful and I will continue to order from them. I have emailed them to check on orders and have been notified within 24 hours.

My husband loved the train sets he could order from this company. Thought he would start a new hobby. I told him "This is like a club. You order one train set, and they won't quit sending them!" Sure enough, that's what happened! These sets are extremely high priced, and after he completed one set, they kept sending them! Some he did not even order! Some were even broken! He sent the broken ones and ones we did not order back! But they keep billing us and sending threatening letters! He had called them and told them he does not owe anything. He sent all of them back that he did not want! They said it's taken care of, but the bills keep coming! The trains finally stopped, I think! But how does this place stay in business??? They are horrible people!

My friend purchased a wedding ring from Bradford Exchange. She has yet to receive her purchase. It has been almost a month. There are no contact numbers for her to speak with any representative in regards to her order. She has sent many emails and none of the responses have addressed her concerns. It is sad that someone has to wait for a ring for their special day, especially when the purchase was made in advance. It is an outrage. If anyone at the company was going through what my friend is going through they would be completely pissed off and upset. The company should really create better policies and procedures for addressing their customer's concerns.