The Bradford Exchange Online Reviews

I purchased a Disney Tree Topper and only used it last Christmas, went to use it again this year and the star won’t turn on and it’s also supposed to rotate Mickey and the reindeer around the star. I emailed Bradford like the paper work states. Their response was take it somewhere to be repaired!!! They go not replace or repair? It’s a new product that cost a lot. Zero support or help. I do not recommend purchasing from Bradford. Once they take your money they don’t know you anymore.

Bradford Exchange Keep sending me a Bill For something I never ordered. I Have fought them before For the same reason. I buy silver. It's pure silver not that plate junk. I cannot get ahold of them and when I do they act like I am being rude to them by not paying. I had asked them not to send me their catalog. They're catalog because as soon as I get it it goes into the trash for the past 3 years. They shouldn't meet a stupid Catalog.

Definitely gets into my top 3 worst experiences of the lifetime ever! Received a personalized item with the spelling mistake. Terrible customer service. Firstly, everytime need to wait 1.5 to 2 hours to be connected to an operator. Been told someone will contact me via 24h. Nothing happened in 4 days. Been told that they can not issue the refund via original payment method (Paypal), only by cheque which needs to be waited for ages and sounds so ridiculous and dodgy. Everything is just terrible starting with waiting times for the item to arrive finishing to customer service.

I purchased a necklace and was sent In an invoice the next day telling me that it would not be shipped for over 2 months. I called to cancel the order is the order and they refused to allow me to cancel this stating that it was already shipped. If they could not provide tracking or other shipping information. Obviously lies.

I ordered a Nightmare Before Christmas cuckoo clock. I open the item and the back cover did not fit correctly. The item itself literally looks like a cheap piece of junk for over $200. I have emailed them on three separate occasions and have not received a response in over a month. I will be opening a complaint with the Better Business Bureau to get the item returned so I can finally get a refund. There should be a customer service phone number for returns specifically. With this low of quality in items and customer service I am amazed they are still in business.

I ordered this blanket for my son for Xmas on Nov 12th. The confirmation email says that it would be here no later than Dec 13th. Dec 13th comes & still no blanket so I call customer service. 1st woman I spoke to said that the blanket was in the process of getting personalized and it should be there before Xmas. I asked that they expedite the shipping. She said she would put a note but she couldn't change the shipping status. So I asked to speak to a manager. Cheryl comes on with an attitude as if I was bothering her. I explained the situation. Told her that I received no notice that the blanket was on back order or out of stock. I asked her to change my shipping status to express so it would get here by Xmas. She then told me the blanket is on back order and wouldn't be in until January 26th?? So the 1st woman I spoke to lied to me? Yes apparently she did.

I purchased a Thomas Kinkade rotating tabletop tree with color-changing lights and paid the full price at the time of purchase. I received the tree about 2 weeks later and was thrilled with its appearance. However, within one hour of setting it up, it stopped rotating and the on/off toggle switch would not turn it on and off. It has also stopped changing colors and is a complete farce. I spoke with customer service who promised to replace the tree but here it is, a week later and I have no tree. I am not returning this piece of junk until I see if the new tree is fully functional. This is definitely my last shopping experience with them.

I did not know before I ordered that this was a company based in China or I would never have ordered. Anyway, I ordered a couple products for Christmas. Bradford doubled ordered my products and gave me a hard to time to return and receive timely refunds. Then they sent return vouchers that were made returnable to myself not to them. I had to spend lots of time trying to get through on the phone to correct this. Then the grand finale... I got the carousel noted on the item from grandmother for a child.

I have purchased 2 snow globes. After one year, one water turned yellow and the other blower quit working. I called them and they wont replace either because only one year warranty! Don't buy snow globes from Bradford Exchange!!

Shambolic customer service. Company should be pulled off internet. Reading these awful reviews and trying to make contact is beyond stressful. Regret ordering a musical bird after reading the UK & US companies' appalling reviews of customer service and quality. Wish we had researched this company first. Thought I was dealing with a reputable company. So far order not dispatched when email said it was due to be. No response from 4 contacts -

I have purchased several item from Bradford Exchange in the past because I like that their items are unique but do not order anything with music box. I have returned four items in one year due to music box not working! Ordered a 279.00 fiber optic Christmas tree. Arrived but worked for one hour then would not light or rotate! Ordered a ring for my husband for Christmas (Montreal Canadiens ring) very 300 dollars. In two months the ring was tarnished. Lost the Canadiens symbol off the top of ring. It was a mess. I called them after three months. They refused to take it back! Decided to no longer buy from them as they do not stand behind their products. A lot of junk!

I ordered a 3 pc patriotic welcome sign for our front porch. All seemed fine. Paid $60. But this is a Christmas gift for my husband. Received my package today. It is 1/3 of the sign. Called BE and they said, "We ship one piece at a time and it will be $60 per piece." $60 for a front porch sign was already pricy. But $180 is an absolute no thank you. Complete scam. Do not order from them.

I know most people don't come to these sites to leave nice comments. But look at the theme in the complaints. It's either product or customer service related. And I can attest to both. I paid $70 for something and got a $20 figurine instead. I've tried emailing and contacting multiple times to get what I actually ordered and no response. One email was undeliverable. Do not use this company.

I ordered checks in mid October..They showed 7-14 days delivery...In mid-November I checked shipping status on line...It showed shipping on January 3rd..I called the customer service number to let them know we would be out of town during that period...And I needed to provide another address or cancel the order...After explaining this they said they needed to transfer my call...After which I was disconnected..I tried back three more times and had to re-explain each time...And each time they said they had to transfer me and each time I was disconnected..I have also written 2 emails to their customer service department with no response what so ever.. I would definitely recommend not making any purchases from this company...I have no idea where my checks will end up but I am currently filing a dispute with my credit card company.

Bradford Exchange does not practice any customer service. I ordered an item & paid to have it expedited for a birthday (5 days) & it did Not get there & it wasn't delivered even a week later! It finally had to be cancelled and sent back. These people never apologized or tried to make things right... Only blocked my phone number! Order from them at your own risk!

Brought 1 coin then 2 more came through the post which I never ordered. £45 they took from my account without informing me. Rang them. Told me to return them. Told me my account has been closed after a debate but still took £43.96 a day later for no reason. Told me I will get refund of £39 as the rest is a handling fee. After another debate still got £39 coming back to me. They are totally a frauding company. BUY AT YOUR OWN RISK. BEWARE.

Buyer Beware: this is a subscription with 20 items that is not disclosed anywhere I saw prior to purchase. I bought this as a gift and was charged $51.94 which is what it was advertised to cost and the picture showed a train with 4 cars. I was then charged again $25.97 to my surprise, so I called and was told it was a subscription for 20 items. I canceled the subscription. I then get another charge for $25.97. Call back and he doesn’t know why because it shows it was canceled. I figured out with little help they charge in installments. Another surprise never disclosed. I would never buy anything from such a shady business again. I would steer clear of them if I could do it again.

This unbelievable. Got a letter in the mail today the Bradford Exchange are telling me I haven't paid in full. When I first bought the train set I paid in full. When I received the first package on the bill it said, "Thank you for your full payment we have received," and now the Bradford Exchange is trying to tell me that I have not paid. I will never ever buy anything from the Bradford Exchange again. They are thieves. They do not keep proper records on the billing department. I will not pay twice and I have all the receipts saying, "Thank you for your full payment." if I didn't pay on fall why would the other receipts say zero balance? Anybody reading this beware. They will try to try and say and say you haven't paid in full. Never ever will I buy from them again. You just lost a customer.

I ordered the mood ring - over $100. The photo shows the ring and a little card that tells you what the colours mean when it changes colour. Nice ring - like it, but, emailed twice as I did not get the little card. Finally gave up - returning it. No customer service at all.

This clock had hot glue all over the clock and characters. Grumpy's foot was broken off. The clock does not work. For 260.00 I am very disappointed. This will be my last item I purchase from this company.

My wife ordered "The Legend Of Ireland" Mystic Topaz Men's Ring as a Christmas gift for me. There was a guaranteed delivery by Christmas which of course didn't arrive till several weeks later. I was very pleased with the gift until 3 weeks later when the "Silver Plating" started to wear off. Within a month I ended up with a copper colored ring and discoloring on my finger. My wife wrote to the "Bradford Exchange" company relating the problem in hopes of getting some sort of resolution. Unfortunately all she got was a return e-mail stating they would relay the info to the proper personnel. A follow up e-mail with the complaint received a copy of the return policy. In essence the company sells less than quality jewelry. A $130.00 ring shouldn't have its plating wear off.

I have ordered checks from Bradford Exchange twice and l have had no problems. Checks were on time and very colorful. I have ordered cats and goats! Always did me real good. Never had any problems. I would order again, when l run out. I ordered by phone. l make sure they understand what l am ordering.

The Bradford Exchange the amount of disgust and disappointment I have towards your company right now is unmeasurable! I was so worried about sending my promise ring back that had broken to get an even exchange. Not only did I get this as a gift it is now being held hostage by your company! The person who used their card to process the transaction is unfortunately no longer with us so the money you sent back is who knows where. Better question is why would you refund it for an even exchange???? There should have been NO refund. I was told to send it back and a replacement would be sent. No one ever said anything about having to pay for it all over again.

My friend had me order a music box for her daughter from the Bradford Exchange which was to be given to her as a surprise gift, assuming it would arrive within a few weeks at the most. After a few weeks of not receiving it I called and was told by a computer that the expected delivery was 3 months!!! Then a few days ago she got an email saying it was to arrive in 4 months! She cancelled her order disgusted and neither of us will ever purchase from them again! This delay, whether from staffing shortages related to COVID or whatever the reason should have been mentioned before she completed the purchase!

Started this back in January of this year. I had to make three different payments to this company to receive a Bradford Peanuts Christmas calendar which was 75 dollar but I made my payments. (It wasn't delivery till 6/15/21.) The order was damage upon delivery due to manufacturer error (nails sticking out of the wood). Rreturn the item back over two months ago and never receive my return so I'm out 150 dollar and a ruined Mother's Day.

I ordered a Kansas City Chiefs welcome home sign with three parts to it over 3 months ago. Finally I received one part of it and then they build me for the same item again and when I called in they told me that each item is $58. Complete scam company. Do not buy from them ever.

It is amusingly bad! The freephone number on the website & the invoice 1-866-503-9057 does not work. Calling the local phone number 09-829-0475 takes between 25 & 35 minutes to get answered. I am being sent invoices (3 so far) despite the fact that I have paid them month ago by check as advised on the invoice. I cannot find an email address for the company that works, all I can find is more websites that are trying to sell me more rubbish! As for retuning the item & getting a refund I would have to send it to the U.S.A. in Illinois which I suspect would be more complicated than trying to pay for it! I shall never buy anything from Bradford Exchange again. Nicholas.

I received a scam call 2 days ago. They had my name, address, phone number, and order history. Bradford Exchange refused to delete my account even though my information was stolen. Do not trust this company.

Overcharged me for subscription. I returned entire order over a month ago and THEY NEVER REFUNDED ME!!! Complete scam business and they will take more money from you than you agree to. Shop elsewhere and avoid Bradford Exchange at all costs. Even after you return $300+ worth of garbage they won't give money back!!

I'm only rating 3 stars because I truly don't know if Bradford Exchange has any control over this, but I ordered a snow globe on December 5th, and it still hasn't shipped. It's currently June 29th. I email them once a month, but they keep telling me they are waiting for the item from the manufacturer and it will ship within 4 weeks. It's very tiresome, especially because the item was expensive (over $100). I'm just hoping it shows up soon.

Ordered Complete set of Nativity Set Bay Jesus $308. The order came in I returned the 2nd Joseph and thought we were done. Called them later when I got a few more billing statements saying I still owed. I called them they said they had to wait until return dept. credited the account I should just wait. Now I get a letter from collections for Bradford Exchange. They told me I sent wrong Joseph back and that I still owed. This was never explained to me before Collections I paid them to be done with them. Will never shop there again! The Bradford Exchange is a joke.

Bought Mickey Mouse handbag, used it occasionally. Within 6 months, the stitches around the handle started coming off and on the second time I attached the strap to use it hanging from shoulder, the hook broke.

Ordered jewelry for anniversary over a month in advance. First email said delivery in the same month as ordered. Next one said delivery in the month of anniversary. Now yet another saying the month after! Horrible service. Stay away if you are smart!

I have bought many items from Bradford and have never been treated so bad. They keep telling me I owe money which is not true. There was a sale on some smile shoes I bought Christmas time and I have done g mail, called, sent notes and nothing works. Covid or no covid they are very stupid and don't understand me. They keep saying call and you can never get through. I was forced to pay extra money to get them off my back. You have lost me as a customer. Irs ashamed because I would have bought more from them. I bought those shoes because they were on sale. Your customer service stinks and you should get more intelligent people to work for you. Show this to a manager. Shar

As a Military wife who just found her 3 sisters after 41 years, I thought ordering 3 matching rings would be a great gift. They came in a month late & different times ALL AFTER PROMISED DATE! Turned fingers blue within days. I received no communication from them and were very uninformed. I asked to mail the products back to get my 400.00s returned to no avail.

Do NOT buy from this company. They are sneaky, suspicious and a scam! We have been trying to cancel our elderly mother’s account for 3 months. The shortest version to the story is, she got trapped in the monthly collectors items when she thought she was purchasing a single item. She suffers from dementia and didn’t realize what was happening until it was too late. The first attempt, we sent a signed letter from her explaining the situation along with a large check in the amount they said she owed, and asked them to stop the items and close the account. We’ve made several more attempts of the same and each time paid off what they said she owed. Less than a week after the most recent attempt and payment, during a call to confirm her account closure, we find out her account is still open and she owes hundreds of dollars more from several months prior that they conveniently did not disclose during our previous contacts.

I rarely buy myself a splurge item but I love the Homemade Happiness Kitchen Clock for $122 including shipping so after a lot of indecision I took a deep breath and ordered it. It's adorable and perfect for my kitchen. I carefully filled out my name and address, my phone number and my credit card information and hit submit order. I then began an excited week waiting for my perfect kitchen addition, tracking it's journey to my home...I thought. Finally the delivery confirmation and I hurried outside to get my new clock in. No package. My parents called and loved their ''gift.'' Yeah, they sent it to me--my name--and my parents address in Kentucky!!!! I didn't have the heart to tell them it wasn't for them so I'm not getting my clock. Why in the world the shipping department would send it to the wrong address I have no idea. But since my correct name and full address was on the order there is no excuse.

I ordered a personalized Vase and Rose for my wife for our anniversary. When I ordered the product I was told it would arrive between April 16-21. I had time to spare. I received a tracking number on April 20. The tracking number shows it has not moved from FedEx in a week. I know that is not true. I called to complain. All the lady wanted to do was read what the tracking number says - obviously, I already knew that. The only other thing I kept getting was we will just have to wait. I know from dealing with Amazon that they can contact their shipper and get updated info on a lost package. The Bradford Exchange just kept wanting to duck the situation. I asked the lady about all the negative reviews that have the same problem as I am having. She hung up on me! Stay away.

I ordered a Thomas Kincaid Christmas items which consist of three items Love, Peace and Joy. I ordered these in November of 2020 and only received one item which was the Love one. Called customer service and was told they were on back order and I would receive them of which I did not. Emailed customer service in April 2021 and was told I would receive the items in four to five weeks. I did finally receive the Peace item, but was charged for all three items again for which I had already paid for in December 2020 and January 2021. Please do not purchase anything from this company. They do not tell the truth and want to just keep recharging you. Have dealt with this for months and still have not received one of the items, but another bill of which items were already paid for. Bad business and bad customer service.

Bought 1 jacket with AIRFORCE for my son. Weeks later I get ARMY jacket. I called. In order to get another CORRECT jacket I will have purchase second jacket and return wrong first jacket. I send first one back. I get second jacket which was correct. Send it to my son. I do not see refund for second jacket I had to purchase. Then I get in the mail a THIRD jacket instead of refund for second jacket purchased. STill no refund. I call. Bradford has received second jacket but won't refund until the THIRD jacket is returned. All this time PAYMENTS are coming out of credit card. I call again and was assured all payments have been made in January. Today March 29th I have another payment that will post. I call. Was told this is final payment. What???? Good luck folks.

Buyer Beware: I thought I was purchasing my mother a nice Christian gift for Xmas. It turned out to be disappointingly small and cheap; hardly worth the $50 I shelled out for it. The more disappointing aspect was that I got a charge in March and a notice that my order shipped. So I contact the company and the customer service rep (who was barely audible) notifies me that when you make a purchase, you get automatically charged in ensuing months and new products get sent to you automatically. WTF!?! So why the 3 month hiatus, and then they take the liberty to charge me and send me a gift I never wanted or ordered? This company is extremely seedy! Stay the hell away from them!

I ordered a pendant for my mom's death Anniversary on March 9th to only get a letter on the 17th, I was a new customer so I couldn’t do the 4 installments. I called the 17th, full pay, placed my order to have Mach 28th again. Only to call on the 24th to find out the rep placed it as an installment again denied. I placed an Expedited order to have it for the 28th.. I was promised to have it overnighted to make sure I had it on time.. NOPE!!! Now my tracking is telling me Monday the 29th???. A DAY TOO LATE!!! Because THEIR Rep input it wrong WAYYYY in enough time that I would’ve had it, if input correctly!!! This meant the World to me and Bradford Exchange dropped the ball with their ** excuses and promises!!!! THANKS A LOT for ruining my SPECIAL DAY OF HONORING MY MOTHER!!!!

This company is a total scam. Ad says you can cancel at any time, but despite numerous phone calls and emails, I was never able to talk to a person, or have a message returned. Finally I sent an email cancelling my subscription. They just kept sending the items. Returning them proved impossible. Then they turned me over to a collection agency. DO NOT do business with this company.

I was expecting something worth the price I paid, but instead received a plastic sculpture that was damaged. They paint the bottom white, then glue it to the base. Well, the glue stuck to the paint, but not the sculpture, and since the paint "peeled" off the sculpture, the paint is all messed up on the bottom and it very noticeable if I were to try to glue it back again. I returned the item and requested a full refund! I also order a different Eagle sculpture, and was sent a "Saints decanter and 4 glasses". It too is being returned, requested a full refund, and cancelling series! I looked and the decanter set is 2x the price of the Eagle sculpture, but I don't want the decanter!

I ordered a bracelet for my granddaughter several weeks ago. Never received confirmation for my purchase, but the funds were taken out of my checking account. I logged in to their site so I could see if I could find the status of my purchase and was told there had been no purchases made. I thought something had happened, so I ordered the bracelet again. Still no confirmation. I called Customer Service and was told there are 3 different accounts under my email address and kinda put it back on me. They canceled the 2nd order last week (still haven't received credit to my checking account yet).

I purchased a subscription of the Life of Christ. It is not the greatest quality for the price. It’s been over a year and my collection is incomplete. I am on subscription # 6. When I call they state the item is back ordered. Never buying from them again.

I called to order the Two Hearts flip pendant for my wife for Valentine’s Day. I am a 100% Disabled Veteran, In the Great State of Oklahoma, I am tax exempt. I called to have the taxes removed. Some companies won’t and those are the companies I don’t purchase from, however, the representative stated that the could and would remove the taxes from my purchase. After the purchase was completed, I was charged the full amount including taxes. I made numerous calls to TBE to no avail. You can send them text messages, they do not respond, finally I was able to get a hold of a rep who informed me that their system was down and I would have to call back later, so I did, still during business hours.

Updated on 03/22/2021: In February I wrote a review in which I documented a 5 month shipping delay on the Display Case for the Calumet Indian Pipe Collection without which the peace pipes are worthless unless you can display them on the wall. For the last month the expected ship date has been 2 April 2021 (5 months on backorder). Today, a little less than 2 weeks from the 2 April 2021 expected ship date, The Bradford Exchange, did it to me again. Another month delay. Now the expected ship date is 30 April 2021.

Ordered a Christmas Gift and was not told they would charge me every month. Was told the price was $75.00...well it's $75.00 a month... The real price ends up being around $500.00. I returned the merchandise and have contacted them numerous times for 3 months now for a refund and still waiting. I get the run around every time I contact them. I DO NOT RECOMMEND EVER ORDERING ANYTHING FROM THIS COMPANY! THEY ARE CROOKS!

DO NOT PURCHASE THIS TRASH. The entire product is cheaply made. It is NOT a pop-up jack-in-the-box. The construction is cheap and the figure POPS out ONLY when you open the lid. I sent mine back two months ago, and NEVER GOT MY REFUND. I will contact the federal trade commission today.

Overpriced for low quantity product, all made in China. Everything is sold in collections, after the first item, they will send a second item but bill 2x @ 1/2 the price. Continues that way for each additional item in the collection. You have a hard time to figure that out from the catalog entry. You end up paying so much more than you expected for a poor quality product.

Been 5 months. Never got order and they just now tell me it's been out of stock this whole time..I dont know when I will get it! Never will I order from Bradford Exchange again! I only got one part of my order and may never get the other part that is out of stock! Wish they would have told me when I ordered it 5 months ago! I keep getting told next month, next month and been 5 months!

Ordered custom engraved 'Limited Edition' Stanley Cup Ring in October 2020 after Tampa Bay Lightning won the Cup. Special surprise gift for spouse, who is serious Bolts fan. Delivery expected 3 months (I assumed it was long wait due to custom design and engraving). Expected ship date came and went. I called. "That item is out of stock" WHAT?? Then Manager: "oh we just haven't received it yet. We promise it's coming". Right. Then an email "will you accept shipment Feb 6th"? Of course, yes, I want the ring!

When I called Bradford Exchange to ask about the cord, they informed me that it did not come with a cord. I paid $125 for this tree which is supposed to light, with no cord. The customer service representative told me to buy batteries and put some batteries in it. My gripe is that if there's a place on the tree to plug it in, why should I spend more money on batteries? They are too cheap to include a power cord.

They did not credit back to the accounts they charged. Two and a half months and still not resolved. I finally contacted the Cc company and contested the charge today! Do not do business with them! They have too much tiny print that you must be sure to read! They sent me a special purchase item for 39.99. Then after the fact oh it is 2 payments for 39.99. You order everything on one order... they charge you individual shipping on each even though it was one order! Ridiculous shipping! It costs the same as buying one complete item!!

AVOID BRADFORD EXCHANGE!!!! I recommend just avoiding them altogether instead of having to read my experience.... But here it is if you want to know. I bought a globe from them. I chose to buy ONE globe. I paid $80 and then another $35 for s&h. Total ripoff... But it was a great gift for a biz associate. Gift arrives before Xmas... Everyone happy. Fast forward to 1/18/21 and I see another $100 charge on my Paypal.... an UNAUTHORIZED charge. After calling TBE and complaining, they told me I subscribed to receive the whole collection which I did NOT agree to. I ordered ONE GLOBE.

Ordered, received and returned a baby doll. $139+. Ordered a second but cancelled within an hour but still received the doll and was charged. $215. I returned both of these dolls and they have been received according to the tracking of Canada Post. However, I still have not received any refund. It is ridiculous how many people this company is scamming. I am a senior and can little afford to lose this money. Is anyone interested in starting a lawsuit?

I ordered a ring. When I received it it was what their advertised picture looked like. HOWEVER it was so small I needed a magnifying glass to verify its similarity! Their prices are a joke. Many of their items look good online or in magazine pictures, but I will never order again because I know you will never get something worth what you paid for. I suppose you can return them, but why bother in the first place when you know everything they sell is OVERPRICED!

Bought an item. It stopped working after first day of receipt. Returned it via the return merchandise label. Paid first installment when I ordered it. Returned it on 12/22/20. Now 23 days later, customer service said it has not yet received item. Said it takes 30 days to process a refund!! Now charged 2nd installment which has been debited from my bank account. They want to take your money, but do not want to give it back!! BAD business!!

I can't find one good review about this company. After reading several reviews all bad, the same thing happened to me. I ordered one item and they are charging me for two. What a scam.. I've called. I've emailed. I get nothing but the run around. What a horrible company!!!! I'm calling my bank tomorrow to get a stop payment on these scam artist!!! Don't order from this company!!!!

This company uses deceptive online sales tactics. Order one item, receive an invoice for that item, but then get additional charges. After a frustrating experience trying to resolve online, you receive the other item you didn’t order. You have to call their call center for resolution, which was just to confirm no more charges will be made. It’s too much of a hassle to return the item, which I’m sure is their intent. Stay far away from this company. I won’t do business with them again.

12-29-2020, Bradford Exchange and their Customer Service Dept Would be getting a -101 if I could. Never received my' Disney "Forever Mickey Mouse" Women's Fashion Handbag Item Number: 127265001. Called Bradford Ex on these dates, 12-29-2020,12-24-2020, 12-21-2020 x2 because operator (Bernard) hung up on me not wanting to hand call over to supervisor, 12-15-2020, needless to say I could go on with dates from original order from Oct 2020.

I placed an order on 12/5 and was told it would arrive before the 24th. I could not track the order either. I called customer service and was told the order was in the works. I received an email on 12/21 saying my order was being prepared for shipping. Still unable to track order. Called customer service on the 28th. They said the item is “not far away”. Received another wanting to know how I am enjoying my product which I haven’t received. I voiced my disappointment with customer service the entire experience and they were no help at all, very passive. They say they have been in business since 1973. I can’t believe it. With this kind of service, I wish I could give them zero stars. Please everyone out there don’t waste your time with this fly by night company. They are the worst.

My daughter purchased this calendar, thinking it would cost $49.99 as pictured, with that amount showed as the cost. True cost of the entire calendar will be $350, and I could not find anything in the details that explains the total cost for a complete calendar. This is intentionally misleading on the introductory page.

I ordered a Christmas product from them as a decoration for my house in mid November. The order stated that it would arrive between Dec 1 and Dec 8th. I assumed that they were giving themselves a ton of leeway. Well, on Dec 11th, I called their customer service department and was told that it never shipped, but they charged my credit card on Dec 1st. I told them to cancel the order. So, I waited for my credit card to have the funds credited back. NOTHING!!! I called on December 18th and was told that my account had not been credited back. Still waiting for the credit card to be re-instated. BEWARE!!! They do not deliver what they promise. I will NEVER deal with them again!!!

There is a nasty lack of communication from these people. Ordered a item and been trying to find out whom the courier and a delivery time but after 50 emails and calls no one can be bothered to reply to any of them. AVOID. SERIOUS. AVOID THIS COMPANY. They take your money then ignore you. Read all the reviews before you think about even looking at their shop.

Worst company ever dealt with. First I put order in over 3 weeks ago then after a week later was told it was back ordered. They finally shipped item. Now the item is still on truck due to the cheaper shipping method they used-even though I paid regular ship rate through Fedex.. Never using this company again. Horrible customer service. Horrible. Now told 5-8 days to receive. So unprofessional.

We ordered a Thomas Kinkade Christmas Train (The Whole 3 installments at one time) in the middle of October. We were supposed to originally get it between December 4th and 6th.. We checked every day following Christmas to see when it would be shipped out...Nothing. Called the company twice before the delivery date....On the second time I was told it was literally on the shipping dock, and should be shipped the next day...In the words of the Grinch, "WROONG OOO". I waited a week.. Called again....Got the very same answer. It could be the 18th before we received. Yesterday I saw the exact same train...with 13 cars opposed to 2...and a load of track..So I called Bradford...cancelled my order. Ordered the train from EBay...It's shipped today..Be here by next Tuesday.

This is advertised as being a copy of a sculpted item, my partner saw it and wanted it for Christmas. Looking at the item we expected a ceramic product, what we got was a cheap plastic Item and is more like something I'd expect to find in somewhere like Poundland. Bradford Exchange are asking £129.99 + £10 postage for this item. Having seen and handled it I would value it at around £25.00 maximum. I cannot recommend this item or Bradford Exchange.

In Nov, Placed an order for one of the Christmas globes as a gift for my dad, he loves the scenes with trains. Payment went thru for the monthly payment set up (since it offered). Also wanted 2 day shipping, a pop up came up about some ‘exchange’ thing for Free shipping. I clicked on it, mistake, the old bait and switch. Next thing I know I'm charged extra 14$ (it’s a monthly exchange club).

Be aware that if you buy from the Bradford Exchange, you're not going to get what you paid for. Moreover, if you don't read their ads more carefully than a contract for a used car, you'll end up paying two or three times what you thought to get half of what you expected. When you contact the Bradford Exchange, expect the customer service to dodge you seven different ways before finally lying about what is even included in purchase, flatly contradicting the ad on their own web site.

I agree with all the other one star review. I only chose one star because no stars wasn't an option. How many times must I call them to cancel an order before they understand. The person I was talking to seem to be at a Grade 2 or maybe 3 level. You pay for an item, the moron in their shipping department puts on an incomplete address so is returned... They send me items I did NOT order and threatened collection if you don't pay up. How do these scammers stay in business???

Terrible customer service and no communication. Ordered two personalized ornaments in September (to give to a couple for Christmas). A shipping date of October was given at purchase. One was shipped by the date promised. No communication on the other. Every time I checked the status, the date moved. I sent an email inquiry through their customer service. No response. I just checked again today and now the shipment date has been moved to 2021, missing Christmas. I cannot give half the couple the gift, as they match. They are personalized, so I cannot return. I will have to save this gift to hopefully give to them next year. In the meantime, I need to find alternative gifts for these two that will hopefully arrive in time. Still no communication. No response. No explanation. No apologies. I am very disappointed in the lack of care here for the customer.

This used to be a reputable company with beautiful products and impeccable customer service. This is no longer the case. Some of the products I have ordered do not represent what you see. They look like something you would buy at the dollar store. Their items are always on backorder and then I’ll get an email saying it’s back in stock but yet will take weeks to ship the item. The latest is I ordered a train piece for $39.99 and somehow the customer service rep not only ordered me that piece at $51.00 but ordered me a peanuts bracelet for $200 that I NEVER ordered!!! When I called to say this was never ordered I got passed around from rep to rep each one basically telling me “oh well I ordered it now I have to return it to get a refund but won’t get refunded my shipping”.

I was a customer of the Bradford Exchange for several years, until I ordered a product online that was to be paid for in installments. However, a decision was made by this company to take legal action because I had not paid for the product in full, blatantly breaking the terms of the agreement for payment. I was harassed for weeks by a debt collection agency, even though I was in contact with a member of the Bradford Exchange staff to make periodic payments. I eventually paid off the product in full. I would not recommend this company as the majority of staff are rude and nasty, treating good customers such as myself with contempt.

I bought from them and didn't know it was a subscription until it was too late. Called and emailed to cancel and they assured me it was cancelled. Next thing you know I get an email that it's shipping. They are a con and do as little as possible. Don't deal with them.

Do not order from The Bradford Exchange. The customer service representative charged my card twice after telling me the product I wanted wasn't in stock. I had to cancel my card and get a new one because they kept making unauthorized charges to it. I also had to do a dispute claim in order to get my money back. Very unprofessional and the ring I received looks nothing like the one in the book.

I loved the products when I looked at them online.. so beautiful. However, the reality is that they misrepresent their products. The pictures must be airbrushed or something. I ordered the Thomas Kinkade crystal snowman with train for a total cost of $140. In real life, the thing had very dim lighting and the glass with thick and blurry.. very cheap looking. I also ordered the nativity garland set for $250. That was a TOTAL rip off! I could go to the dollar store and buy garland, lights, ribbons, and figurines for about $30 and it would look the same. I tried to return the items and they keep saying they have not received them. I tried to log in to my account online and it says that my email is not recognized, yet they send me several emails a day!! I am very frustrated with this company.

I had ordered a tote for which I have received a bill for. I called to pay for it and they told me I was not in their computer and told me to call back in a week. OH HELL NO! If your company has sent me a bill and I was willing to pay for it sight unseen, and have a bill in my hand, you can BET I will not be calling back! Especially after reading all of the other reviews on this company!!! I should have done my homework. NEVER AGAIN WILL I ORDER FROM BRADFORD EXCHANGE!!!

I ordered an item 7 weeks ago. I have not received my item, my credit card has been charged and I'm not able to make any contact with the company. My email was returned by the mailer-daemon as undeliverable. I attempted to follow the tracking link but neither my email address, nor my cell phone number, nor my landline number were recognizable to them. I attempted to phone them at the number provided but was unable to talk to a human and the robot didn't recognize any of my forms of identification. I think I've been scammed and I am considering what I should do next.

I ordered checks. My total came to approximately 24.00. When I received a confirmation email some 4 hours later my total had more than doubled to 49.00!!! I cancelled my order. I followed up with a phone call... waited on hold for 40 min and hung up. My CC company (after I submitted copies of the emails to them) cancelled payment. In the past 4 days I have received 4 different "bills". The "bills" are all for differing amounts. They are: 1. "Secure shipping"=$11.74. 2. "Shipping"=$26.58 3. "Issue price"=10.73 and 4. "Actual checks"=$49.05. These bills total almost $100.00! Clearly I'm not paying them. These are the types of scare tactics this company engages in!!

I do not have any problems with the quality of The Bradford Exchange ornaments I ordered. My problem is that I kept being sent product which I did not order. I kept returning these ornaments along with written documentation not to send me anymore. I even called customer service and told the rep that if any more items were sent I would not pay for it or send it back. Now I'm being charged for an item sent to me that I did not order. I think The Bradford Exchange is running a scam. DO NOT ORDER ANYTHING from this company. From the reviews I have read this seems to be a recurring problem.

Please be aware. Purchased goods from this company. Paid by PayPal and split payment. The second payment didn’t go through, the first I heard about it was from a Debt collection agency. Rang Bradford after holding on line for 20 minutes. Stayed that PayPal doesn’t split payments for this company. Will never buy from them again

Read the small print... very deceptive advertising. Ie: They price a beautiful rendition of a Christmas tree at a price. Then after ordering you receive a small box of ornaments and a bill. What is supposed to cost max $249 ends up costing twice as much! No returns and stuff and bills keep coming. If you call for explanations you can hardly understand and when asking for a supervisor you are put on HOLD...indefinitely. Charged twice a month!! Big rip off!

This company is completely fraudulent - total scammers! Without my ever placing an order, hadn't even heard of this company, I received a bunch of junk in the mail. I tried calling to let them know they made a mistake, but was left on hold for over 30 minutes. Now, 3 months later, I'm receiving "past due" notices to the tune of $42.79. Again, I tried calling only to be left on hold once more. I have no idea how this company got my address, but I'm reporting them to the US postal "mail fraud" department. Steer clear of BRADFORD EXCHANGE! :-(

Items with multiple pieces will be shipped separate. Each piece is priced separately. It takes 3 to 4 months to get your item. Ordered mine April 5 for a June 2 birthday. Got one part end July 3 other part August 28. 4 calls to customer service was a joke. Be very careful when ordering from there.

All I can say is do not order from this company. They are deceiving on their products. You think you are ordering one but it is a set that you do not need that much of. They will keep billing you even when you return an item. It takes hours of your time to deal with the matter and their customer service.

This company ask big ticket prices for items that certainly look good, but have poor quality control and really poor workmanship. This is racketeering at its best. Using slave labour markets and selling poorly made objects a luxury goods prices. BUYER BEWARE. The pictures look fantastic - but the delivered product is anything but. I have an Aliens clock that cannot keep time and the interior finishing demonstrates lack of skills, training and care. Many people have BE items that break easily, have broken in transit, don't work when they get them... The list goes on. They also have a poor attitude towards customer service; they do not deliver internationally so you cannot obtain pieces available in overseas markets. No way to place special orders or even get help having items posted internationally. In this day and age it demonstrates a lack of regard for customer service and towards customers generally.

I placed an order for my son. It was for 12 coins and a case. They keep sending me bill and now they are sending my son bills. I can not get them to stop and I have over paid. I will never order from them again. I would recommend that no one buy from Bradford Exchange.

Merchandise was shipped 7/8 2020 received track number. The tracking number is not valid and I’m unable to track package. The pack was to arrive within 7 working days. Company has not issue a refund after several request. They are a rip off company and should be shut down. Poor customer service!

Over 3 months ago I purchased a Music Box for my Daughters Birthday, I paid for the item immediately, and still today nothing received, my Daughters surprise ruined, and this company just ignores all phone calls and the 67 emails I have sent. They are a shocking embarrassment of a business with a completely heartless attitude to rob shoppers of their money, they should be shut down by the Regulator as it’s complete theft, the worse customer service I have ever experienced in 51 years.

I bought a $5 Liberty Gold coin. It was $999.00. After I received it I found at that series normally goes for about at the most $600. What a rip off. These people are scammers. I am Elderly and I purchased it for my granddaughter. This place is definitely a rip off. I want to be made whole.

I placed an order for Christmas for 3 Thomas Kincade lanterns. I did not realize that I was ordering a subscription plan. As I understood it, it was supposed to be a 3 lantern set for one payment. No it was 3 separate orders at the same price for each. I'm a bright person, and I can tell you that the description was very vague in explaining this. As it was a gift, I went ahead and paid for all three. After the three were sent, I removed my payment information from their website, as I had a gut feeling.

I ordered 1 item from my mom and somehow got stuck in a monthly subscription with installment plans. I did not authorize this. They charged me 2 times, I emailed them 4 times and got an automated msg that seemed legit. They promised it was canceled. I was then charged again, so I called and they told me it was already canceled. So next I will have to switch my credit card and dispute these charges. Don’t buy from here unless you want to be charged for things you're not buying.

I purchased a Mother's Day gift at about $150, knew it would be at least a month late because of coronavirus and timing ordered. Made an account, got emails and confirmation and shipment notice. Went to sign back in and my account doesn't exist anymore, nor will it let me reset my password or get into my account to actually track the product. Messaged the company since the bracelet never arrived over 2 months past order and asked about tracking it, letting me know where it is, or about the account not working. Their response was if it hadn't arrived within 30 days to message back, said nothing about the account or tracking. Messaged back when it didn't appear and they just said they'll refund me instead with no explanation. I doubt I'll actually be refunded and I bet the bracelet was never sent out or made. Definitely don't think this is a legit company.

I ordered the Thomas Kincade Star of Hope nativity collection in December for $74.38 which was debited from my account. I only received 2 figures- an angel and a wise man. The company continued to debit my account 10 more times for a total of an extra $322.31. I never received the rest of the figures. They never responded to email customer service. DO NOT TRUST this thieving company with your credit card number!!!

The WORST I have ever had for online shopping, and I do A LOT since the corona virus hit. Shoppers beware. I ordered a ring to be made for my mom for mothers. I ordered it sometime at the end of April, knowing I was cutting it close. My fault, yes. I truly didn't mean to do it, but I ordered 2, only meaning to order 1. I caught it right and contacted Bradford exchange. Explained what happened and asked to change my order. Was told NO, they had already started the order. So whatever. Took 2. Keep in mind this was about a month till Mothers day, give or take a few days.

I have a customer service number for the Bradford Exchange. 877-595-9507. Be prepared to wait a long time. I waited over half hour for a person to answer. I'm not pleased with the exchange. I've yet to receive my refund.

Back in MayIi orders a ring set and confirmation for June 10 delivery. Received an email all was on track. Never could log into account or anything. June 10th came and went and not a word or anything. So I called and “customer service” said no idea what I was talking about even though I had confirmation and order number. So let it go and I reordered same ring set. Down payment came out of account and received my confirmation and order number. Then seen the down payment was put back into account and taken out again for 3 days straight. Then received an email asking to call “customer service”. I did sat on the hold line for 15 per time I called.

Ord item paid online May 19 amount 76.63 Received letter later claiming I owe. They claim that Paypal sent them a email of insufficient funds, paypal doesn't know anything about this. Representative at Bradford telling me that I placed the order but it was declined due to insufficient funds again paypal unaware of this.

Ordered checks at their advertised cost of less than $10. Was charges “Secured” shipping and handling despite, ordered standard shipping! Was advertised as “Free” shipping! Shipping and handling charges of $14.85 were charges and they refused to refund! Bait and switch! False advertisement!

I absolutely loved my Glitter globe. They definitely gained one client for life. I am very please with my order. Prices was reasonable, the amount of details were amazing. The only thing I would change is how difficult is to track your item in their website But overall I loved my product.

I purchased a personalized mother's day gift on April, 22. Bradford guaranteed the shipment would be received by mother's day if ordered by April 26. I thought it was awesome that they had a delivery plan in place for the pandemic. They sent my purchase out the Friday before mother's (Day May 8) via Fedex, next day. I've been beyond patient because of covid-19; I know there are delays. Fedex has lost the package. Bradford has no customer service to address issues. In fact, they have a contact number that they caution should be used for orders only. They have an online form for your inquiries that states someone will get back to you in a day or two.

I ordered a necklace for my daughter's high school graduation/18th birthday from The Bradford Exchange Online, as their selection of jewelry looked very appealing and very well crafted. I selected the "Always my Daughter" Diamond Pendant Necklace. The purchasing part of the item was easy. I had no issues with my payment. It evened informed me that the approximate delivery date would be in three weeks, which was perfect, because that was right when I needed it. That's when the problems started, three weeks came and went, I tried to track my item with the tracking number that was provided in one of the emails that they had sent, and it was just a dead end. It wouldn't give me any additional information other that it was shipped.

My mom was my best friend. I knew this would be the last mother's day I had with her. I ordered weeks in advanced. It never came. Now I can't even log in to see where or what happened to my order. Which wasn't cheap. My mom passed this away this last Friday and still the gift never came. I sent emails trying to find out where it was and tried to contact customer service. Seems they have no backing. Now "if" it ever comes I'm just left with a terrible memory. They take months to ship! "Sit and spin" as I call it! Don't trust them period.

My cuckoo clock hung on the wall for 13 months with no issues. The mounting bracket broke and the clock smashed. I paid more than $200 dollars for this piece of junk. Bradford Exchange said they cannot do anything for me because I had the clock for more than a year. Must be a Disposable piece because they have poor workmanship quality. Don’t waste your money or time on this company.

Ordered something for Mother’s Day on April 24. It said it would arrive by May 8 which was perfect... Checked back on the status. It changed three times. Once it said shipped on Saturday. A few days later it said shipped on Monday. Needless to say it’s still not here! Then when I paid for it on the 24 it came out of my account. It charged me again on the 11.

I literally just bought a Mother’s Day necklace for my mom- engraved names and two birthstones. The prongs do not fit around the stones and one already fell out- my mom had it on for 30 minutes. Really disappointed and will never order from there again.

I don’t understand why these companies get away with this kind of stuff. I order a collection and for 50 dollars and end up with a 1 dollar coin. Not even silver like they said. No box that was supposed to come with the collection. It’s all BS. Don’t fall for it. I know what I ordered. Very disappointed. Expecting my collection and received a little bag with a coin worth a dollar. Scammers. I’m sending this dollar back. The case it came with is worth more than the coin and they want 50.

I ordered a 70.00 dream catcher for my mother for Mother’s Day, and in the photo they show for the product on the site looks nothing like what she actually received. The photo they are advertising for the dream catcher looks dramatically nicer than the very very very very cheaply made thing that they delivered in the mail and I am so pissed off and was honestly embarrassed that my mom thinks I wanted her to receive in the mail what she received.

Bradford keeps trying to get me to pay/bill me for an item I NEVER RECEIVED! I sent them an email about this and I was told to SEND THE ITEM BACK to void out the bill. Anyway, long story short, I would NEVER order from them as I question this company’s integrity.

The illustration for this product on the Bradford Exchange website is substantially inaccurate. It depicts the product with the face of Snow White as she appears in the Disney film. The actual figure has both a different facial structure and different features that do not resemble the Disney character. Bradford Exchange should show actual photographs of their products rather than fanciful graphics and let the customer decide whether or not to buy based on truthful representation.

I ordered something from this company and want to cancel. Whenever I call, no one is available. I can't get anyone to respond to email. I'm wondering if the company is legit. I think it is bad business to never be available or make it possible to contact someone when there is a problem with your service.

As others have reported, the company offered a silver eagle for $19.99, and not only added tax to a non-taxable item, but revealed in small print later that I was buying a whole collection. SCAMMERS!

Selling a silver coin "subscription" with the first coin at market price ($20) and the next coin at $99!!!! A complete scam, they should be shut down. Nobody ever answers the phone and you will most likely have to go through your credit cards internet fraud protection to get this "subscription" cancelled and your money back. AVOID THESE SCAM ARTISTS!!!!

I am a diehard Marine and proudly wear military apparel to show it. Wife ordered a hoodie for me for Christmas. First she received a Navy hoodie, but it gave us a look at the quality. She returned the incorrect shipment and request a refund. Bradford did not send a refund. Instead they sent a corrected order, but the hoodie had defects in the sewing. I will never order anything from them again and warn fellow Marines to stay away. The product is not worth the money. Semper fi.

I ordered a music box for my granddaughter earlier this month then a couple of weeks later I got my money back on my card so I thought there was a Problem in getting it, now on my card it shows I owe 74.18 for something I never received. Please recheck this. Danny

Buyer beware! I ordered the Armour of God sculpture. It was advertised for $109 or 3 easy payments of $36.60 I receiving my sculpture. When I went to check my order I saw that I was signed up for a subscription to the calendar and they were charging me $109. I called them as soon as I saw a charge of $109.00. This was not on their page but the company was clearly misleading in their advertisement. This will end up costing $$218.00.

Buyer beware! I ordered the Snoopy Perpetual Calendar Jan. 15. It was advertised for $59.99 or two easy payments of $30. I started receiving two pieces at a time instead of the whole calendar and when I went to check my order I saw that I was signed up for a subscription to the calendar and they were charging me $59.99 for every mailing I received. This was in the fine print when purchasing but the company was clearly misleading in their advertisement. This will end up costing $500 for a calendar if I let it keep going!

I had ordered a necklace for my daughter, called and paid in full and was told it would be shipped within 5-9 days. That was three weeks ago. I phoned them today and at first the automated system said it would not be shipped until April 8th. I called back again and was on hold for 10 minutes. Finally some woman told me it was shipped today March 9th. She just sat on the phone in dead silence. I am disgusted with this company. I had thought they were reputable. I was wrong!! My daughter is pregnant and this gift was something I wanted her to have before my first grandchild is born. I caution people to really think before ordering from Bradford Exchange. I will NEVER order from them again.

Received this beautiful Marilyn 'love always' plaque, and it has clearly been mis-labelled as 'michelle obama 'you are beautiful'....on the reverse.... Obviously a grievous error.... And to make it worse....included in the package was the C.O.A....(for the michelle obama plate).. To make a serious error worse....Bradford customer service apparently didn't believe me, and blew me off.... I'm sitting here as I write this, and am still aghast that a company as large as bradford exchange, would have a customer rep department that is IMO..worthless.. We ALL make mistakes....BUT to have a customer relations dept as inept as this one appears to be, is INEXCUSABLE.... Needless to add....NEVER AGAIN....

From this customer’s perspective, The Bradford Exchange is a disgraceful company that fails to deliver on its commitments and employs people who blatantly lie to customers, apparently without consequence. I placed an order for Christmas well ahead of the time advertised when I would receive it. When checking on the status of my order, I was blatantly lied to on three occasions by two different employees.

I ordered a jewelry box promising it would arrive No later than Feb 16th. I checked the status and the delivery changed to March 4th. I checked the status again and now it’s saying April. This company is a joke! If you would like your item by a certain day, don’t order from here! Unfortunately, I can’t speak on the item yet because I’m still waiting for my granddaughter to receive it. I’m so disgusted by how it says order now and you will receive your item by such and such day. Lies!

Just recently ordered the dreamcatcher “Aurora Borealis” by James Meger. It is a very nice piece for daytime viewing only. The lighting picture and description is totally false and deceptive. The lithium batteries lasted less than 24 hours. The illumination was only outside edge and didn’t cast a cast a single lumen of backlighting on the subject! Would like to post a photo to clearly represent this but not allowed to do so (?)

I bought a $150.00 NASA jacket from The Bradford Exchange. The zipper constantly opens from the bottom up. I emailed Bradford about this. They responded with a form email apologizing. But they didn't offer a solution to my problem. I emailed them again stating I will send them a bill to fix the zipper. They didn't respond to that email. Finally I CALLED Bradford and talked to a representative. She said she would send me a prepaid sticker to send the jacket back. I said a box would cost $12.00. Then she said she would send me a $10.00 coupon to lower my Lunar Module payments. I am thinking the next jacket will be even worse then the first. Bradford is selling an expensive jacket with a CHEAP zipper! Where is their quality control? They should change their name to BADford Exchange.

Please do yourself a favour and don’t EVER buy a snow globe from Bradford Exchange. This snow globe was $130 and has been stored in the original packaging for 2 years and this is the result. So much for being a collectible item!!!! I’m sure the definition of collectible includes “item worth collecting”. My daughter is devastated and I am a very unhappy customer. And their customer service department does not want to help. Won’t be buying from here again????

I ordered a series but decided to cancel it. I called. Took forever waiting. Final talk to a lady. She said she cancelled it all! But then this month I see a charge on my credit card from them. Why? I don’t know. I had cancelled any further items in series! Rrrr! Now once again I will have to sit and wait till I can get thru to ask them why? Once again I will be told it’s taken care of and watch next month charge will appear again! Probably have to cancel card! What a pain!

So I purchased an item on 2/4/2020. I was assured it would be here by the 14th. The item was $129.00. As of yet, I have not seen the item pop up on the card I used for payment. Usually, the payment is taken right away. Well now it is the 13 and I get a notice that it will not be sent until the 17th. I got several notices before this but they were still stating that it would arrive on or before the 14th. This item has not even shipped yet. I am a web designer by hobby. I tell you this because I looked everywhere for a refund link or a cancel order link. There are none. This is common practice for a shady biz. Not to mention, their support line does not exactly give you the right information and wastes your time. It does tell you to request a "refund card" or something like that unto which they want all your information.

Very rude and unprofessional customer service. CONSUMER BEWARE!!! This company is very shady. I can't believe they stay in business. I called to ask a simple question about the payment options and the shipping cost and what the first payment would be and they would not give a clear answer.

I returned a battery operated Christmas Wreath with their return label. After one month, heard nothing. Protested the charge to my credit card company. Sent them the return material. They credited my account. One month later they denied my claim. Now I don’t have any proof that I returned the item. Screwed out of $159. Don’t bother returning any item.

Item ordered early Dec 2019 to be delivered by Christmas to my veteran husband. Sp to rep early Feb who said item backordered and would be delivered to me in Mar coming from China claiming personalization took longer. The Bradford Exchange knew the item would be backordered and kept accepting orders w/ indifference to customer disappointment and inconvenience. I had to renege on the order and disappoint my husband about his gift. The Bradford Exchange has sunk in its standards and, therefore, in its reputation.

Ordered two boxes of replacement checks. The next day I got a request to activate my check fraud account. Huh? I found that they had added $13+ to my check charges for fraud warning coverage. Had to argue with a supervisor that I would never buy any product like that. He finally agreed to reverse the charges for the fraud protection.

I purchased the Mickey Mouse Proof Coin from The Bradford Exchange. It says clearly on the listing that it is $39.99 plus $4.95 shipping. I paid that and received the coin a few weeks later, no problem. To my surprise, I got shipped a huge display case and an additional coin a month later. When I went to check my bank statement, I was also charged an additional $25 at this time as well. Nowhere does it say during the checkout process that you will be charged an additional amount later. Nowhere on the item listing is a display case shown, and I see the only mention of it is in small print in the description. The listing insinuates that you get the display with the coin at no additional cost. I only keep it from a one star because I contacted them and they agreed to do a return for me and refund me. I can only imagine how many others they have swindled.

I ordered a 3-piece lantern for my sister. I paid for it. Then I checked my PayPal account. They were charging me $85 monthly. I called them and they said I signed up for the collection that is mailed monthly. No way, there was nothing when I checked out regarding monthly lanterns. This is the most deceptive company I have ever dealt with. DO NOT buy anything from them. I have called both PayPal and Chase credit.

I bought Mickey and Minnie denim jacket for my wife in August. It is stated that the payment is through installment, automatic deduction with my Paypal. They deducted the first payment, but after that apparently they did not do this automatically. Earlier in 2020, I was asked by dept collector to pay as if I have never paid - and I have to pay much more than the price of the item. I tried calling with no answer to the company, which left me no option than paying the "debt" which I should never pay. I will recommend dealing with this company to anyone. I wish I read these reviews in this forum before I did my purchase with them.

I bought a humingbird crystal from their site. Next thing i know, i saw another pending charge on my credit card a few weeks later. I called them immediately the next day and they told me i had both a collection. I asked them to cancel order but they said it was already sent and i can return it after i received it. This was 1 day after the date my credit card was charged! What i find disturbing and deceiving was that they posted 2 identical images and nearly identical ads for the same item, except one is supposed to be collection that you are buying. Then they automatically charged your card afterward for the following item without even sending any invoice or notification. They didn't have any check box for you opt-in on the auto payment or any type of consent for the auto pay during check out.

I purchased a Disney: Beauty & the Beast musical figurine for my wife for our anniversary. What came was not what I thought I was purchasing. I figured I must've made a mistake and let it slide. They have since then sent me two more packages and charged my card each time!!!! They claim I purchased a collection and that is the same thing as a monthly subscription. Nowhere did it say that what I was buying was a subscription. What I thought I ordered initially I've never received. These people are real crooks, rude, and insulting to my knowledge. I have threatened to press charges against them if my card is ever charged again by them. Save yourself, time, and money. Don't purchase from these people. NEVER BUY FROM THESE PEOPLE!!!

My fiance ordered me the western engagement ring and wedding band set. The ring I received looks like a cheap knock off of the ring on their website. Trying to get ahold of someone to speak to about refunding or shipping it back is impossible. I want to cry every time I look down at the horrible ring. To the point I've taken to not wearing it as I can't stand to look at it. If I can figure out how to attach pictures I will.

I ordered a Disney figurine for my daughter's birthday online. I paid via Paypal, I also paid an extra £10 for express delivery. So after a week or more of no sign, I decided to contact The Bradford Exchange, as my daughter's Birthday was fast approaching. This was easier said than done. Eventually I was able to book a call back within 72 hrs!!!! This timeline took me beyond my daughter's birthday. Once the call came, I gave the rep my order number, name and address, to which she said there's been no order in this name. I replied, "Well how have I had a an Email confirming the order from you," to which she said, "We record these phone call for training purposes," as if I was being abusive. Her attitude was appalling, even though she finally admitted the mistake was theirs. Avoid this poorly run company...

It is January of 2020; I placed an order and paid for it in full in August of 2019. I have still not received my order, I get emails from their customer service and every agent tells me something different. Very dissatisfied. Will not shop with them again. Will not recommend them.

I am so frustrated with how slow and inconvenient this company is! I ordered checks for my business on Dec 9 and received a note in the mail on Jan 4 said they need more information, after they promised I will get my order within 9 business days I received another note said the order is delayed and ask me to send voided check for verification, and it’s Jan 7 today for god sakes! I will never order again.

My elderly mother ordered a Nativity set (Hawthorne series) approximately 1 year ago. She received the initial order and then more pieces on a random basis. In April 2019 she had a medical setback. At that time we received another shipment which I returned to sender. I contacted Bradford by email at the time to let them know of the return and to stop future shipments. I have contacted them by email several times. Unfortunately Mom now has been turned into a collection agency. She is now in a nursing home. I'm frustrated by my inability to straighten this out.

Never order anything from this company. Every item has a fine print to rip you off. After 30 years I gave them a try with what I thought was 3 holiday lanterns for $69....well one came and was charged ~$86. The other two came weeks later with two more charges of $86...looked at original offer to see if I misread the offer. Of course at the bottom the small print had a continuous subscription. After calling to get canceled I since have received one more lantern with another on the way. $430 for the lanterns that are worth $10 a piece. Good luck getting a refund from these folks, last one I waited four months.

Returned merchandise in August 2019–I have made several phone calls and still waiting for my refund check! Each time I call I receive the same response “You should receive you check within two weeks.” I don’t know what else to do. I feel that a company as big as The Bradford Exchange should handle these matters promptly and more professional!

Even though I placed this order three weeks before Christmas, the tree and storage bag arrived not only on schedule with standard shipping, but a day early. Both products are of excellent quality, and the tree is as easy to assemble as demonstrated in the instructional video included on the website. It's also a breeze to disassemble and put away in the storage bag. I look forward to using the tree for many future Christmases, and recommend this product to anyone who is looking for a beautiful, pre-lit and permanently decorated Christmas tree that can be set up literally in five minutes.

I ordered a statue of the Wizard of Oz, the picture on the site was awesome not so much when I received it, they did replace the money but ruined my gift for my wife. I would not recommend this company to anyone.

I ordered James Meger "Sky Prayer" Illuminated Sculpture for how detailed and beautiful this statue is, but when I received it, it looked like something from the Dollar Store. The crappy paint job, the eyebrow, the pasted wolves were just ugly! This is not up to par for a company that charges an insane amount for junk!

I ordered a collector's jewelry music box on December 16th. Was suppose to receive this by the 23rd. Guaranteed before Christmas. Still have not received this item 2 weeks later. When I called to see if they knew why, I was told the tracking info says it was sent to the wrong post office and should get it today. I also had ordered a mother's collector item. Received half the item on the 19th. I called and was told they would send the missing pieces right away. 2 weeks later nothing. I called today and was told they can't send it without me returning the item first. This is bull. If I send them the part I received I'll never get anything in return. This place is a scam.

I had ordered the eagles coin collection and been paying every month for a coin except on November of 2019. I called Bradford Exchange and asked them if I want to pay it off and get the rest of the collection how much do I have to pay. The lady said 29.09 per each coin so I said okay let’s do it so they went ahead and took out 6 payments for 29.09 and I Seen it was set for delivery. Now it said I have to contact Bradford exchange and I called and now are telling me I have to pay 58 dollars more for each. I asked to speak with a super visor. There was not one to talk to. They said call back in an hour. This is crazy. What a rip for.

I ordered the Disney Mickey Mouse Women's Faux Suede And Faux Fur Jacket from Bradford exchange on 10/25/2019 as a Christmas present for my wife. I have it to her on Christmas Day only to find out that inside the sleeve, something was stitched incorrectly that made the jacket very uncomfortable. After contacting Bradford, they responded that they would not replace it due to it being out of warranty. Keep in mind it was a gift and hadn’t been worn. It will be my last time doing business with them.