The Bradford Exchange Online Reviews

I purchased a Mother's Day gift at about $150, knew it would be at least a month late because of coronavirus and timing ordered. Made an account, got emails and confirmation and shipment notice. Went to sign back in and my account doesn't exist anymore, nor will it let me reset my password or get into my account to actually track the product. Messaged the company since the bracelet never arrived over 2 months past order and asked about tracking it, letting me know where it is, or about the account not working. Their response was if it hadn't arrived within 30 days to message back, said nothing about the account or tracking. Messaged back when it didn't appear and they just said they'll refund me instead with no explanation. I doubt I'll actually be refunded and I bet the bracelet was never sent out or made. Definitely don't think this is a legit company.

I ordered the Thomas Kincade Star of Hope nativity collection in December for $74.38 which was debited from my account. I only received 2 figures- an angel and a wise man. The company continued to debit my account 10 more times for a total of an extra $322.31. I never received the rest of the figures. They never responded to email customer service. DO NOT TRUST this thieving company with your credit card number!!!

The WORST I have ever had for online shopping, and I do A LOT since the corona virus hit. Shoppers beware. I ordered a ring to be made for my mom for mothers. I ordered it sometime at the end of April, knowing I was cutting it close. My fault, yes. I truly didn't mean to do it, but I ordered 2, only meaning to order 1. I caught it right and contacted Bradford exchange. Explained what happened and asked to change my order. Was told NO, they had already started the order. So whatever. Took 2. Keep in mind this was about a month till Mothers day, give or take a few days.

I have a customer service number for the Bradford Exchange. 877-595-9507. Be prepared to wait a long time. I waited over half hour for a person to answer. I'm not pleased with the exchange. I've yet to receive my refund.

Back in MayIi orders a ring set and confirmation for June 10 delivery. Received an email all was on track. Never could log into account or anything. June 10th came and went and not a word or anything. So I called and “customer service” said no idea what I was talking about even though I had confirmation and order number. So let it go and I reordered same ring set. Down payment came out of account and received my confirmation and order number. Then seen the down payment was put back into account and taken out again for 3 days straight. Then received an email asking to call “customer service”. I did sat on the hold line for 15 per time I called.

Ord item paid online May 19 amount 76.63 Received letter later claiming I owe. They claim that Paypal sent them a email of insufficient funds, paypal doesn't know anything about this. Representative at Bradford telling me that I placed the order but it was declined due to insufficient funds again paypal unaware of this.

Ordered checks at their advertised cost of less than $10. Was charges “Secured” shipping and handling despite, ordered standard shipping! Was advertised as “Free” shipping! Shipping and handling charges of $14.85 were charges and they refused to refund! Bait and switch! False advertisement!

I absolutely loved my Glitter globe. They definitely gained one client for life. I am very please with my order. Prices was reasonable, the amount of details were amazing. The only thing I would change is how difficult is to track your item in their website But overall I loved my product.

I purchased a personalized mother's day gift on April, 22. Bradford guaranteed the shipment would be received by mother's day if ordered by April 26. I thought it was awesome that they had a delivery plan in place for the pandemic. They sent my purchase out the Friday before mother's (Day May 8) via Fedex, next day. I've been beyond patient because of covid-19; I know there are delays. Fedex has lost the package. Bradford has no customer service to address issues. In fact, they have a contact number that they caution should be used for orders only. They have an online form for your inquiries that states someone will get back to you in a day or two.

I ordered a necklace for my daughter's high school graduation/18th birthday from The Bradford Exchange Online, as their selection of jewelry looked very appealing and very well crafted. I selected the "Always my Daughter" Diamond Pendant Necklace. The purchasing part of the item was easy. I had no issues with my payment. It evened informed me that the approximate delivery date would be in three weeks, which was perfect, because that was right when I needed it. That's when the problems started, three weeks came and went, I tried to track my item with the tracking number that was provided in one of the emails that they had sent, and it was just a dead end. It wouldn't give me any additional information other that it was shipped.

My mom was my best friend. I knew this would be the last mother's day I had with her. I ordered weeks in advanced. It never came. Now I can't even log in to see where or what happened to my order. Which wasn't cheap. My mom passed this away this last Friday and still the gift never came. I sent emails trying to find out where it was and tried to contact customer service. Seems they have no backing. Now "if" it ever comes I'm just left with a terrible memory. They take months to ship! "Sit and spin" as I call it! Don't trust them period.

My cuckoo clock hung on the wall for 13 months with no issues. The mounting bracket broke and the clock smashed. I paid more than $200 dollars for this piece of junk. Bradford Exchange said they cannot do anything for me because I had the clock for more than a year. Must be a Disposable piece because they have poor workmanship quality. Don’t waste your money or time on this company.

Ordered something for Mother’s Day on April 24. It said it would arrive by May 8 which was perfect... Checked back on the status. It changed three times. Once it said shipped on Saturday. A few days later it said shipped on Monday. Needless to say it’s still not here! Then when I paid for it on the 24 it came out of my account. It charged me again on the 11.

I literally just bought a Mother’s Day necklace for my mom- engraved names and two birthstones. The prongs do not fit around the stones and one already fell out- my mom had it on for 30 minutes. Really disappointed and will never order from there again.

I don’t understand why these companies get away with this kind of stuff. I order a collection and for 50 dollars and end up with a 1 dollar coin. Not even silver like they said. No box that was supposed to come with the collection. It’s all BS. Don’t fall for it. I know what I ordered. Very disappointed. Expecting my collection and received a little bag with a coin worth a dollar. Scammers. I’m sending this dollar back. The case it came with is worth more than the coin and they want 50.

I ordered a 70.00 dream catcher for my mother for Mother’s Day, and in the photo they show for the product on the site looks nothing like what she actually received. The photo they are advertising for the dream catcher looks dramatically nicer than the very very very very cheaply made thing that they delivered in the mail and I am so pissed off and was honestly embarrassed that my mom thinks I wanted her to receive in the mail what she received.

Bradford keeps trying to get me to pay/bill me for an item I NEVER RECEIVED! I sent them an email about this and I was told to SEND THE ITEM BACK to void out the bill. Anyway, long story short, I would NEVER order from them as I question this company’s integrity.

The illustration for this product on the Bradford Exchange website is substantially inaccurate. It depicts the product with the face of Snow White as she appears in the Disney film. The actual figure has both a different facial structure and different features that do not resemble the Disney character. Bradford Exchange should show actual photographs of their products rather than fanciful graphics and let the customer decide whether or not to buy based on truthful representation.

I ordered something from this company and want to cancel. Whenever I call, no one is available. I can't get anyone to respond to email. I'm wondering if the company is legit. I think it is bad business to never be available or make it possible to contact someone when there is a problem with your service.

As others have reported, the company offered a silver eagle for $19.99, and not only added tax to a non-taxable item, but revealed in small print later that I was buying a whole collection. SCAMMERS!

Selling a silver coin "subscription" with the first coin at market price ($20) and the next coin at $99!!!! A complete scam, they should be shut down. Nobody ever answers the phone and you will most likely have to go through your credit cards internet fraud protection to get this "subscription" cancelled and your money back. AVOID THESE SCAM ARTISTS!!!!

I am a diehard Marine and proudly wear military apparel to show it. Wife ordered a hoodie for me for Christmas. First she received a Navy hoodie, but it gave us a look at the quality. She returned the incorrect shipment and request a refund. Bradford did not send a refund. Instead they sent a corrected order, but the hoodie had defects in the sewing. I will never order anything from them again and warn fellow Marines to stay away. The product is not worth the money. Semper fi.

I ordered a music box for my granddaughter earlier this month then a couple of weeks later I got my money back on my card so I thought there was a Problem in getting it, now on my card it shows I owe 74.18 for something I never received. Please recheck this. Danny

Buyer beware! I ordered the Armour of God sculpture. It was advertised for $109 or 3 easy payments of $36.60 I receiving my sculpture. When I went to check my order I saw that I was signed up for a subscription to the calendar and they were charging me $109. I called them as soon as I saw a charge of $109.00. This was not on their page but the company was clearly misleading in their advertisement. This will end up costing $$218.00.

Buyer beware! I ordered the Snoopy Perpetual Calendar Jan. 15. It was advertised for $59.99 or two easy payments of $30. I started receiving two pieces at a time instead of the whole calendar and when I went to check my order I saw that I was signed up for a subscription to the calendar and they were charging me $59.99 for every mailing I received. This was in the fine print when purchasing but the company was clearly misleading in their advertisement. This will end up costing $500 for a calendar if I let it keep going!

I had ordered a necklace for my daughter, called and paid in full and was told it would be shipped within 5-9 days. That was three weeks ago. I phoned them today and at first the automated system said it would not be shipped until April 8th. I called back again and was on hold for 10 minutes. Finally some woman told me it was shipped today March 9th. She just sat on the phone in dead silence. I am disgusted with this company. I had thought they were reputable. I was wrong!! My daughter is pregnant and this gift was something I wanted her to have before my first grandchild is born. I caution people to really think before ordering from Bradford Exchange. I will NEVER order from them again.

Received this beautiful Marilyn 'love always' plaque, and it has clearly been mis-labelled as 'michelle obama 'you are beautiful'....on the reverse.... Obviously a grievous error.... And to make it worse....included in the package was the C.O.A....(for the michelle obama plate).. To make a serious error worse....Bradford customer service apparently didn't believe me, and blew me off.... I'm sitting here as I write this, and am still aghast that a company as large as bradford exchange, would have a customer rep department that is IMO..worthless.. We ALL make mistakes....BUT to have a customer relations dept as inept as this one appears to be, is INEXCUSABLE.... Needless to add....NEVER AGAIN....

From this customer’s perspective, The Bradford Exchange is a disgraceful company that fails to deliver on its commitments and employs people who blatantly lie to customers, apparently without consequence. I placed an order for Christmas well ahead of the time advertised when I would receive it. When checking on the status of my order, I was blatantly lied to on three occasions by two different employees.

I ordered a jewelry box promising it would arrive No later than Feb 16th. I checked the status and the delivery changed to March 4th. I checked the status again and now it’s saying April. This company is a joke! If you would like your item by a certain day, don’t order from here! Unfortunately, I can’t speak on the item yet because I’m still waiting for my granddaughter to receive it. I’m so disgusted by how it says order now and you will receive your item by such and such day. Lies!

Just recently ordered the dreamcatcher “Aurora Borealis” by James Meger. It is a very nice piece for daytime viewing only. The lighting picture and description is totally false and deceptive. The lithium batteries lasted less than 24 hours. The illumination was only outside edge and didn’t cast a cast a single lumen of backlighting on the subject! Would like to post a photo to clearly represent this but not allowed to do so (?)

I bought a $150.00 NASA jacket from The Bradford Exchange. The zipper constantly opens from the bottom up. I emailed Bradford about this. They responded with a form email apologizing. But they didn't offer a solution to my problem. I emailed them again stating I will send them a bill to fix the zipper. They didn't respond to that email. Finally I CALLED Bradford and talked to a representative. She said she would send me a prepaid sticker to send the jacket back. I said a box would cost $12.00. Then she said she would send me a $10.00 coupon to lower my Lunar Module payments. I am thinking the next jacket will be even worse then the first. Bradford is selling an expensive jacket with a CHEAP zipper! Where is their quality control? They should change their name to BADford Exchange.

Please do yourself a favour and don’t EVER buy a snow globe from Bradford Exchange. This snow globe was $130 and has been stored in the original packaging for 2 years and this is the result. So much for being a collectible item!!!! I’m sure the definition of collectible includes “item worth collecting”. My daughter is devastated and I am a very unhappy customer. And their customer service department does not want to help. Won’t be buying from here again????

I ordered a series but decided to cancel it. I called. Took forever waiting. Final talk to a lady. She said she cancelled it all! But then this month I see a charge on my credit card from them. Why? I don’t know. I had cancelled any further items in series! Rrrr! Now once again I will have to sit and wait till I can get thru to ask them why? Once again I will be told it’s taken care of and watch next month charge will appear again! Probably have to cancel card! What a pain!

So I purchased an item on 2/4/2020. I was assured it would be here by the 14th. The item was $129.00. As of yet, I have not seen the item pop up on the card I used for payment. Usually, the payment is taken right away. Well now it is the 13 and I get a notice that it will not be sent until the 17th. I got several notices before this but they were still stating that it would arrive on or before the 14th. This item has not even shipped yet. I am a web designer by hobby. I tell you this because I looked everywhere for a refund link or a cancel order link. There are none. This is common practice for a shady biz. Not to mention, their support line does not exactly give you the right information and wastes your time. It does tell you to request a "refund card" or something like that unto which they want all your information.

Very rude and unprofessional customer service. CONSUMER BEWARE!!! This company is very shady. I can't believe they stay in business. I called to ask a simple question about the payment options and the shipping cost and what the first payment would be and they would not give a clear answer.

I returned a battery operated Christmas Wreath with their return label. After one month, heard nothing. Protested the charge to my credit card company. Sent them the return material. They credited my account. One month later they denied my claim. Now I don’t have any proof that I returned the item. Screwed out of $159. Don’t bother returning any item.

Item ordered early Dec 2019 to be delivered by Christmas to my veteran husband. Sp to rep early Feb who said item backordered and would be delivered to me in Mar coming from China claiming personalization took longer. The Bradford Exchange knew the item would be backordered and kept accepting orders w/ indifference to customer disappointment and inconvenience. I had to renege on the order and disappoint my husband about his gift. The Bradford Exchange has sunk in its standards and, therefore, in its reputation.

Ordered two boxes of replacement checks. The next day I got a request to activate my check fraud account. Huh? I found that they had added $13+ to my check charges for fraud warning coverage. Had to argue with a supervisor that I would never buy any product like that. He finally agreed to reverse the charges for the fraud protection.

I purchased the Mickey Mouse Proof Coin from The Bradford Exchange. It says clearly on the listing that it is $39.99 plus $4.95 shipping. I paid that and received the coin a few weeks later, no problem. To my surprise, I got shipped a huge display case and an additional coin a month later. When I went to check my bank statement, I was also charged an additional $25 at this time as well. Nowhere does it say during the checkout process that you will be charged an additional amount later. Nowhere on the item listing is a display case shown, and I see the only mention of it is in small print in the description. The listing insinuates that you get the display with the coin at no additional cost. I only keep it from a one star because I contacted them and they agreed to do a return for me and refund me. I can only imagine how many others they have swindled.

I ordered a 3-piece lantern for my sister. I paid for it. Then I checked my PayPal account. They were charging me $85 monthly. I called them and they said I signed up for the collection that is mailed monthly. No way, there was nothing when I checked out regarding monthly lanterns. This is the most deceptive company I have ever dealt with. DO NOT buy anything from them. I have called both PayPal and Chase credit.

I bought Mickey and Minnie denim jacket for my wife in August. It is stated that the payment is through installment, automatic deduction with my Paypal. They deducted the first payment, but after that apparently they did not do this automatically. Earlier in 2020, I was asked by dept collector to pay as if I have never paid - and I have to pay much more than the price of the item. I tried calling with no answer to the company, which left me no option than paying the "debt" which I should never pay. I will recommend dealing with this company to anyone. I wish I read these reviews in this forum before I did my purchase with them.

I bought a humingbird crystal from their site. Next thing i know, i saw another pending charge on my credit card a few weeks later. I called them immediately the next day and they told me i had both a collection. I asked them to cancel order but they said it was already sent and i can return it after i received it. This was 1 day after the date my credit card was charged! What i find disturbing and deceiving was that they posted 2 identical images and nearly identical ads for the same item, except one is supposed to be collection that you are buying. Then they automatically charged your card afterward for the following item without even sending any invoice or notification. They didn't have any check box for you opt-in on the auto payment or any type of consent for the auto pay during check out.

I purchased a Disney: Beauty & the Beast musical figurine for my wife for our anniversary. What came was not what I thought I was purchasing. I figured I must've made a mistake and let it slide. They have since then sent me two more packages and charged my card each time!!!! They claim I purchased a collection and that is the same thing as a monthly subscription. Nowhere did it say that what I was buying was a subscription. What I thought I ordered initially I've never received. These people are real crooks, rude, and insulting to my knowledge. I have threatened to press charges against them if my card is ever charged again by them. Save yourself, time, and money. Don't purchase from these people. NEVER BUY FROM THESE PEOPLE!!!

My fiance ordered me the western engagement ring and wedding band set. The ring I received looks like a cheap knock off of the ring on their website. Trying to get ahold of someone to speak to about refunding or shipping it back is impossible. I want to cry every time I look down at the horrible ring. To the point I've taken to not wearing it as I can't stand to look at it. If I can figure out how to attach pictures I will.

I ordered a Disney figurine for my daughter's birthday online. I paid via Paypal, I also paid an extra £10 for express delivery. So after a week or more of no sign, I decided to contact The Bradford Exchange, as my daughter's Birthday was fast approaching. This was easier said than done. Eventually I was able to book a call back within 72 hrs!!!! This timeline took me beyond my daughter's birthday. Once the call came, I gave the rep my order number, name and address, to which she said there's been no order in this name. I replied, "Well how have I had a an Email confirming the order from you," to which she said, "We record these phone call for training purposes," as if I was being abusive. Her attitude was appalling, even though she finally admitted the mistake was theirs. Avoid this poorly run company...

It is January of 2020; I placed an order and paid for it in full in August of 2019. I have still not received my order, I get emails from their customer service and every agent tells me something different. Very dissatisfied. Will not shop with them again. Will not recommend them.

I am so frustrated with how slow and inconvenient this company is! I ordered checks for my business on Dec 9 and received a note in the mail on Jan 4 said they need more information, after they promised I will get my order within 9 business days I received another note said the order is delayed and ask me to send voided check for verification, and it’s Jan 7 today for god sakes! I will never order again.

I received a Nightmare Before Christmas cuckoo clock for Christmas from my mother. I immediately put new batteries on it and hung it on the wall, when the hour struck the cuckoo clock was not working. No music played and no Zero popped out. I have contacted The Bradford Exchange several times via email to try and return the product to issue my mother a refund and they are making it beyond impossible. They keep asking for her name and address which I have provided 3 times just to receive a return shipping label. As expensive as these products are they are of low quality and the customer service is not at all easy or convenient. I do NOT recommend buying products from them.

My elderly mother ordered a Nativity set (Hawthorne series) approximately 1 year ago. She received the initial order and then more pieces on a random basis. In April 2019 she had a medical setback. At that time we received another shipment which I returned to sender. I contacted Bradford by email at the time to let them know of the return and to stop future shipments. I have contacted them by email several times. Unfortunately Mom now has been turned into a collection agency. She is now in a nursing home. I'm frustrated by my inability to straighten this out.

Never order anything from this company. Every item has a fine print to rip you off. After 30 years I gave them a try with what I thought was 3 holiday lanterns for $69....well one came and was charged ~$86. The other two came weeks later with two more charges of $86...looked at original offer to see if I misread the offer. Of course at the bottom the small print had a continuous subscription. After calling to get canceled I since have received one more lantern with another on the way. $430 for the lanterns that are worth $10 a piece. Good luck getting a refund from these folks, last one I waited four months.

Returned merchandise in August 2019–I have made several phone calls and still waiting for my refund check! Each time I call I receive the same response “You should receive you check within two weeks.” I don’t know what else to do. I feel that a company as big as The Bradford Exchange should handle these matters promptly and more professional!

Even though I placed this order three weeks before Christmas, the tree and storage bag arrived not only on schedule with standard shipping, but a day early. Both products are of excellent quality, and the tree is as easy to assemble as demonstrated in the instructional video included on the website. It's also a breeze to disassemble and put away in the storage bag. I look forward to using the tree for many future Christmases, and recommend this product to anyone who is looking for a beautiful, pre-lit and permanently decorated Christmas tree that can be set up literally in five minutes.

I ordered a statue of the Wizard of Oz, the picture on the site was awesome not so much when I received it, they did replace the money but ruined my gift for my wife. I would not recommend this company to anyone.

I ordered James Meger "Sky Prayer" Illuminated Sculpture for how detailed and beautiful this statue is, but when I received it, it looked like something from the Dollar Store. The crappy paint job, the eyebrow, the pasted wolves were just ugly! This is not up to par for a company that charges an insane amount for junk!

I ordered a collector's jewelry music box on December 16th. Was suppose to receive this by the 23rd. Guaranteed before Christmas. Still have not received this item 2 weeks later. When I called to see if they knew why, I was told the tracking info says it was sent to the wrong post office and should get it today. I also had ordered a mother's collector item. Received half the item on the 19th. I called and was told they would send the missing pieces right away. 2 weeks later nothing. I called today and was told they can't send it without me returning the item first. This is bull. If I send them the part I received I'll never get anything in return. This place is a scam.

I had ordered the eagles coin collection and been paying every month for a coin except on November of 2019. I called Bradford Exchange and asked them if I want to pay it off and get the rest of the collection how much do I have to pay. The lady said 29.09 per each coin so I said okay let’s do it so they went ahead and took out 6 payments for 29.09 and I Seen it was set for delivery. Now it said I have to contact Bradford exchange and I called and now are telling me I have to pay 58 dollars more for each. I asked to speak with a super visor. There was not one to talk to. They said call back in an hour. This is crazy. What a rip for.

I ordered the Disney Mickey Mouse Women's Faux Suede And Faux Fur Jacket from Bradford exchange on 10/25/2019 as a Christmas present for my wife. I have it to her on Christmas Day only to find out that inside the sleeve, something was stitched incorrectly that made the jacket very uncomfortable. After contacting Bradford, they responded that they would not replace it due to it being out of warranty. Keep in mind it was a gift and hadn’t been worn. It will be my last time doing business with them.

I placed my order in the middle of October, thinking that would be more than enough time to get it here by Christmas. Oh boy was I wrong!!!! When I first called they said that they did apologize blah blah blah. In the end they told me that the clock was on back order (which was not stated on the site when ordering) but I should receive it by Christmas.

Bought 2 jar of wishes for my daughters. One came with wishes the other did not. Call customer service and requested just the baggie of wishes. They can’t do that. You have to send the whole thing back and then they will send another one. You wait again and hope the wishes are included. Smh.

They billed my wife for sales tax at a rate higher than authorized by our state's sales tax laws. Multiple phone calls and emails on my part only resulted in patronizing and seemingly ignorant responses on their part. Despite my request for them to put me in touch with someone in their organization with whom I could discuss the issue with, I have yet to be granted that simple request. They are quick to reply, but don't answer my questions or even attempt to address my concern in any type of a direct manner. After receiving multiple responses from them, it became apparent to me that most of their responses are taken from a template of pre-written phrases and assembled into a response that is polite sounding but because they make no substantive effort to address my issue at hand, it comes across as aggravatingly patronizing.

Had to cancel my collection. I’m half way on it, and all of the sudden they started charging me more money, even though the collection said it was a set amount. (Was $34.99 and they started charging me $44.99.) Another thing is that they started sending me duplicates which were useless to me. I sign up for a collection where every month I was gonna receive a different item. So I call customer Services, and I told them, I’m gonna have to cancel because of those things they were doing. And instead of trying to help me or apologize for the issues, she only said, “Ok I canceled your account, have a good day.” Very disappointing.

When the order was placed on 12/10/19, the promise of delivery by 12/24 did not happen. The order was not shipped until 12/24 and has not been received yet. They even sent an email 2 days later that promised delivery before Christmas for personalized products!!! Do not trust this company. I have lost any trust in the company and it is 12/25 and the only status that I have on my order is "shipped" with no tracking number at all???? Any stars are negative!!!

My mother purchased this Kinkade Christmas tree last year for Christmas, as she is partially blind she did not notice the less than quality of this product. I used the same packaging and it was packed well. As I unpacked it I noticed the uneven Christmas tree. When plugged in the lights flicker, the sound is horrible. One of the trains fell off. This item was used for approximately two weeks. I would not recommend this item to anyone. I have purchased other items, coins etc., without any problems until this purchase. It has been difficult contacting this company and finding someone to listen.

Yes, I called and ordered the tree 253.00 on the 17th of Dec, for a lady in a wheelchair. I paid with a credit card right then. 42.00 for 2 day shipping. Was told they ship it the 23th. Well I had called since the 17th to check order and it kept saying, "On hold till we get a payment". I had paid for it and it was taken out of my checking acct in full the 19th. So I called back and the person said, "Oh no. It will be mailed out 23. You will get it by Christmas".

I purchased the Snoopy calendar for my infant son's room. In the description it stated that it would be $74 for each issue but doesn't state how many issues. Once I reread that description I asked to cancel my order. After several days of no answer I suddenly get a reply that says they didn't get my cancellation request before it shipped. "Shocking". I returned product as soon as I got it. About a week goes by and I see another withdrawal from my account from this company. When I inquire about it, I'm told that they "didn't know I wanted to cancel my whole order". (Yeah...right). It's now been WELL over a month and I'm still waiting for my first refund and continue to be ignored. Do not buy from this company!!

Ordered a pendant for my stepdaughter as a Christmas gift. Kept checking the order status, it took three days for them to update the 'preparing for shipment' to shipped, even though it had shipped two days prior to the status change. As I had paid for express shipping it should have delivered the day of the status change or by the next at the latest, but hey no delivery! The site did not have an option to email them or a phone number as far as I could see, I did find a phone number by running a search. I called and spoke to a customer service rep and requested tracking information. They claimed not to have that information and told me it takes five days so the package could be out for delivery today (Saturday 21st) or Monday 23rd. It did not arrive today, will see what happens Monday, also five day delivery is not express shipping which is what I paid for. I will not use this company again or recommend them.

If could put this on with zero Stars I would. Decide advertisers if you are within so much time you'll get it for Christmas. I did order enough time. Next thing I know I get an email that says it won't be in until two weeks after Christmas so I call kayaks for supervisor which I get have to hold on for 30 minutes and a supervisor supposedly took care of it and guaranteed me that I would get them both by Christmas. I received one of them by Christmas. The other one the next day. I get an email that says my cards were on that can't charge it and that was at 7:24 p.m. so I knew customer service was closed so I called immediately the next morning and they tell me, "Oh no everything's all set. No problem. It's being shipped."

I have never had such an awful experience with a company before! I ordered a simple pendant in plenty of time for our Oct 12th anniversary. It was super easy going online and actually creating what to put for engraving. On the front I wanted RGB, on the back I wanted I Love You! 10/12/18. The website was the last thing that was user friendly. My order did not make it until after my anniversary (I can deal with this part). When the order came the date was wrong, it was 2010-12-18 (hardly Oct 12, 2018 by 10 years). Called. Waited 6 weeks and got the 2nd one..Same wrong dates as the first one..Called. Went through it all again. 6-8 more weeks and the 3rd one came back as 2018-12-10 (still not Oct 12,2018). Good lord how hard is it to put the correct date! Got my money back and still only wanted the correct engraving. Thank you for ruining our anniversary and a pendant that was suppose to be very special! Save your time and money on this company!

Do not order from this company. They cancel orders without you knowing and the merchandise which are very expensive quit working and there is no lifetime warranty on them. This company knew how many times I ordered from them and yet the only consolation was a $20.00 off of future orders. I told them I would never be ordering again. They have no one at the company that can actually fix these clocks so you are out of luck and have to order an entirely new clock when the train or clock stops working. The customer service people do not care. Neither does the company and these are all very expensive products.

My husband purchased the Beauty and the Beast Plate for me for Christmas. The picture on the website looks nothing like what they sent me. Called customer to get a credit to replace the frame and she offered me a 10 gift card to their site. I asked for a supervisor and was told that there we no supervisor for 24 hours. This place is a HUGE JOKE... They don't care about their customer like the website says. I will Never place another order with this company. Horrible customer service.

Is a subscription based store. All the free promotions are not really free. They are free if you keep buying more stuff. I bought a train assuming all the free stuff are included. Once I receive my train which I paid $100, it had no tracks, no power package no cabins. These stuff were supposed to be included as promotional offer. I had to return my train and I lost $20 in shipping.

Having purchased and received an (expensive) item, it became faulty within two days. These things happen. I have tried to contact them online via their contact .... it won't send. I have tried to telephone them twice. Each time you have to go through several pushing numbers to get to the right department. Each time the call ends with you being told: "Please leave the number on which we can phone you back." When you have done that, it says: "please hang up." No contact received yet. In the meantime, a £160 Christmas present is not working. No wonder their Customer Service feedback was 1.5 stars.

Found a rare coin on this site for a cheap price, ordered 2 because why not. 9 days gone and no update at all. Googled about the company and now I know why. I have never seen a website with a 1.o review score until now! THIS SITE IS A SCAM. JUST DON'T PLACE ANY ORDER AT ALL OR EXPECT MONEY DOWN THE DRAIN.

If you try to check out online, the site charges you $ 2.50 for extra protection even if you say you don't want it. Customer rep on the phone says that is a one time charge, but they charged me that on a re-order so that may not be true. Overseas phone center. They speak very poor English. Awful customer service. I asked for a supervisor and they hung up.

I ordered a necklace from this company. I received the confirmation for the order but days later no tracking information. This was suppose to be a priority order and it was taking weeks not days. I called my credit card and stopped payment. Bradford's response to where is my product was? "We will know in a couple of days!" Too many red flags. DON'T BUY FROM THIS COMPANY!

My husband placed an order for a ring for me. I received a confirmation email and an order #. Paid in full... Four days later I get an email saying that my credit card company did not authorize the transaction so I call as soon as I got the email. Now I will not get my gift until after the new year.... Merry Christmas to me! lol No I cancelled the order and I will spend the $210 somewhere else! To make matters worse; you could barely understand the person on the other line.

This was really bad service. There is no customer service number listed on any email or website. I was charged different than what I had approved. I am so disappointed. I want to cancel my order. You actually pay for your item first and they don't give you delivery date till after you pay. So deceitful. Never again. System doesn't allows you to give 1 star. This us why they show 4 stars. You can only choose 5 stars. It's sad how they affiliate themselves with our Military.

I went to their website and found a set of three beautiful lanterns with Thomas Kinkade scenes within them. I paid about $100 for them ($98.70). Today, I received one of them. I called Customer Service and was told I had not purchased the set of three, but I had purchased a SUBSCRIPTION service to receive one a month for three months! The other two would arrive AFTER Christmas, AND I would have to pay $100 for each one making the total price more than $300! Beware - this is a total rip off. I am returning this lantern. This company is unscrupulous. It gave every indication that I was going purchasing a set of three.

I paid for my feather necklace in full, but I am getting final threatening demands, after several call, I’m still getting demands, (when you can get to talk to someone). This has been going on since August. It’s making me poorly. What else can I do, I have sent then proof of payment, they are charging £7 every letter they send. Can anyone help?

I ordered the Mickey Mouse design handbag from Bradford Exchange company back in mid-October, 2019. On their website, my order was shipped and the tracking number was issued but I haven't received my order as of today! I called the company, their response was "my package was lost." They ship out replacement, I didn't buy that story. I called them again, their employee said that, item is in backorder. They do not guarantee delivery before the Christmas. My point is they never send me a email regarding delay of my order and any apology of delaying it. If I didn't call them they are just taking your money and not even sorry about causing inconvenience! I don't recommend this company.

PSA: Do not buy anything from The Bradford Exchange. I bought this last year for the Christmas season and spent over $200 on it as it’s supposed to be an heirloom piece that you have for years. What a joke! I literally got one month of use out of it. I took it out of the packing this year and it doesn’t work. The lights come on but nothing moves. They have a 365 day warranty. Another joke!! Who takes their Christmas decorations out during the summer to check if they are working?! Apparently I missed my 365 day window and they can do nothing but suggest I pay another $200 to buy another. Are you serious?! Your product is complete garbage. I have other Christmas decorations that have moving parts, flashing lights, and play music that still work 30 years later. And they didn’t cost $200! I am highly disappointed and will NEVER buy a product from them again. Please save your money for something better built.

My husband got me a white topaz for Christmas, it was supposed to be solid Sterling silver. It tarnished. I took it to my jewelry store and found out it was plated. Beware of the jewelry. It's plated and you pay for it to be real silver. Will never buy anything from them again.

The craftsmanship is excellent, but the lighting inside the snowman is poor. You have to be with inches to see the light. When I ordered, I picked the cheapest shipping, but appears to be charged the most expensive on a product I didn't need a rush on. I don't feel like returning the product or calling complaining about the shipping charge. I will never order from them again after going to Cracker Barrel and saw Christmas items that were better and cost 3 times cheaper. Always do your homework when ordering online and remember, seeing is believing.

I have collected HO scale train items for 30 years. It’s a hobby I enjoy and have always enjoyed since I was a small child. Christmas of 2017 I decided to add a couple train sets from Bradford Exchange to my collection. My biggest mistake ever. Bradford ships you the engine only of their train sets. They are subpar in quality and they are horrendously overpriced. Once you get in their system with your personal information you are stuck. What happens is you will be flooded with junk mail. They send these huge packets of brochures showing you their products to buy. The junk mail does not stop. Your email account? Same thing.. you will be spammed with not just their constant emails to sell sell sell you more stuff but they also sell your email address with other companies. You will begin to get junk via paper and email from everyone wanting to sell you something.

Ordered a marine corps charm. Came as expected. Great deal. Beautiful pendant. THEN comes the problem. Absolutely INUNDATED with terrible excessive amounts of spam email. Completely overtook my email. 10-12-15-20 ads A DAY!!! For 3-4 months have unsubscribed to every ad. Called customer service multiple times. Every one says the same thing (most of them barely speak ANY English). "We very apologize for problems, we remove you now." IMMEDIATELY after calls, get spam blasted with 10 Bradford emails.

I have ordered an item from The Bradford Exchange. Never arrived, so worried about it, as it has caused me so much stress and anxiety, they never respond to you, I have tried so many times to get in touch, no heart. They don't care about their customers, they grab your money and that's it, I don't know how they can carry on like this. I am taking this further, they will not get away with this. Now they keep sending me emails, that they will assist me further, and if I can give them my full name, address, and date of birth, I keep giving them my full name, address, and dob and when I go to sent the email, it goes undeliverable postmaster. They are playing games. I will not give them any stars, the worse company ever, I have never known a company like this. The worse, I have learned my lesson now, never again. Grabbing lying thiefs.

Ordered 4 expensive music boxes from them for Christmas 2019 gifts. NONE of them came in a box, and one of them was shipped LOOSE with foam chunks. If you love having to look all over creation for a box to present these as gifts, then this is the scam company for you. I will never order from them again. Then if you try calling customer service with a complaint - which they do not provide you a phone number in their bill, you have to google for it - they place you on hold forever with no intention of getting back to you. I asked to speak to a supervisor because the customer rep I got could not send me a presentation box OR even a styrofoam shell. Asking to speak to a supervisor is what gets you placed on the neverending hold.

I ordered an item by mistake and within minutes after I realized it, I called to cancel (within minutes). Customer service told me that my order was not in the system and I should call back the next day since it will take several days to process. I called them the very next morning and was told it already shipped. Now I have to wait for the item to arrive, send it back, get credited before I can order the correct item. It is very frustrating when customer service gives you completely erroneous information. I'm hoping I dont get charged the very high shipping charge for this item, which again I was told I should not. Let's see if they get it right this time.

I was overcharged $1,300.00. Don't buy from Bradford Exchange, I ordered from Bradford exchange and they said my credit card was declining so I gave them another card, I ended up getting charged for a single item on both cards. Then they sent me six more items I didn't want and charged both my cards. I called them several times to get them to stop charging my cards and stop shipping items I didn't want but ended up having to file a dispute with both credit card companies and get both cards turned off to stop the charges. I ended up being sent seven items and charged fourteen times when I only wanted one item. I sent most of the items back and they refunded my credit card companies but now there sending me bills for items I have returned. This has been dragging on trying to straighten this out for six months.

Do not order from this company. I thought they were reputable. My mother ordered me the Rudolph the Red Nosed reindeer village. In came delivered in styrofoam, no box, taped with old yellow brittle tape. No certificate of authenticity. No paperwork. Two tiny reindeer that were supposed to be Clarice and Rudolph. Tail broken off of them. About the size of a twoonie. Could literally get better quality from the Dollar store. The house itself is yellowed. Terrible quality on every way possible. My mom was on hold with them for an hour. She then found out she was signed up for auto renewal which she did NOT sign up for. I'm shipping back this piece of garbage. They promised to refund my mom her money. They better. Buyer beware.

This was probably the worst experience I've ever had as a customer. Ordered the clock 6 months ago, noticed the address was different for some reason on the courier tracking so I contacted them asking them to fix it (this was already a month or two after I had ordered it), heard nothing back, I tried for three weeks to get hold of them, until finally I found their Facebook page and they replied on there. They told me they would send it to the correct address once it arrived back. I waited another 2 weeks and then received a refund in the mail. I messaged them again asking what happened. No apology, they just said I could reorder it if I wanted, so I did that. Waited another month and a half only to get a letter in the mail saying they had run out of stock. Never go near these guys. They are a waste of time and money. Now I have two cheques to deposit because they are also from the stone age it seems.

Ordered two monogrammed necklaces for my grandsons. Got one necklace before ever sending any money and called to make payment on both necklaces shortly thereafter. Was never told that I couldn't pay for the second one until it shipped and kept waiting for the amount to be debited from my bank account. Called again yesterday after noticing that the first pending debit on my bank account disappeared and the customer service operator got an attitude when she said I hadn't authorized payment for either necklace. I told her that I indeed had called and authorized payment. Why call and give the debit information if I was not authorizing payment? Why get an attitude? I kept my voice calm and told her to go ahead and debit the entire amount and got it straightened out. Was going to order something for my granddaughter but after this fiasco, it's a no go.

I was looking to replace one globe of the Nightmare Before Christmas collection for my daughter-in-law because I broke one piece. I ordered a product in October which I received. I did not sign up for the collection subscription. Since then I have been charged again for the collection. The product has been sent to the receiver without my consent. I have tried to contact them. They agreed to not ship additional items. I called to cancel. They said they would and have not. They keep shipping and billing forcing me to have to return the items. This company has no scruples and is blatantly deceiving their customers. Do not deal with this company!!! I usually read reviews on a company before I purchase a product. This time I didn't. I wish I had. Apparently, I'm not the only one with this problem.

I ordered the London Blue Topaz ring from Bradford Exchange. Order went through smoothly and got the ring very timely. It was the right size. However, the color was certainly off! It is so dark you can barely see the blue in it. It is not the beautiful blue color that is shown in all the pictures.

I ordered a multi piece personalized front door name plate with Disney charters on it. I suppose to get it in 3 weeks. It's been 6 months, I am yet to get all the pieces. They send first piece in 8 weeks, second piece last week and I am yet to get two more pieces. I don't know which world they are living in. No one picks up customer support number. I am scared with some of the review and keeping watch on my credit card that I used to purchase.

Several months ago I ordered a subscription to the Thomas Kinkade Fairy Garden Village collection. I saw this item on a magazine and went to the website listed to place my order. There were three cottages with accessories pictured on BOTH the magazine and ON THEIR WEBSITE. It did say there were other pieces and that they would arrive as they became available. I received the first shipment and while it included the cottage, fairy, and welcome gate, there was both a fountain and a lamp post shown that were not included with the shipment.

Oki soo a month or so ago I thought I'd get a 75th d-day coin for £5 but now they sent me a letter saying I have to pay them £88 because "I haven't paid"???? Excuse me I paid with my debit card that had waaay more than enough in it soooo why am I being charged and why the hell are you threatening me with a debt collector, I HAVE NO DEBT WITH YOU!!!! A little advice: update your site so it's user friendly. Give me the option to sign into my account and please fix your automated debt thing or check if your staff is correct.

My elderly Mother wanted to buy me the General Robert E Coin because I collect General Lee items. She saw an ad and called them. She had no idea that is was a worthless clad silver coin when she ordered it. It was like $49 for a fake coin that cost $3 to make. Well, I got the coin and thanked her, not letting her know what I knew. That it was not real.

My 88-year old father ordered two Disney jackets for $319.00. He sent a check which was cashed and credited. Months later, he was billed for another $52 for the jackets, which he sent. However, the jackets (still on the website) were clearly $319. He hand-wrote several letters requesting information and was ignored. I have emailed their customer service three times and they have not responded. He did receive a $9.50 check marked refund (with no attached explanation), but he has paid $371 for a product that with shipping and handling cost $319. They owe him another $42.50. But they won't answer the emails and the customer service rep I spoke with wouldn't give any information except to say the bill had been paid. Still waiting for a response. Their website says they will respond in 24 hours. They don't.

Bought a Christmas ornament on Amazon. They won't stop sending me more each month and billing my credit card. I contacted customer service and they continue to send me more ornaments. Stay away from this company!

It is virtually impossible to contact anyone at Bradford Exchange. Phone calls are passed through 5 or 6 lengthy options, each one requesting that you leave your details and they will call you back. After 5 attempts at this I am still waiting to hear from them. I have e-mailed their customer services via their website, but have not received a reply (or even an acknowledgement) I have returned the poor goods they sent me and requested a refund, but they have still taken money from my account. One of the worst companies I have dealt with! I am beginning to feel that there is no one at their premises, just unresponsive robots who keep sending me brochure/leaflets suggesting I place more orders. Not a chance.

If I can I would give this company a zero star!! Since about three months ago I ordered three porcelain items from them, my nightmare started. During the past three months, they have kept sending me lots of letters and leaflets too often to bear. More horribly, about two or three weeks ago, I received an email from them stating one order from me being dispatched. I felt very confused because I didn’t place anymore orders after I received the three porcelain items I originally purchased and paid in full. So I replied to this email immediately asking what this order was.

The flyer said that it was a collection of 3. After Christmas another one arrived and charged my account $86.78. When I called to complain, they said that it is a collection of 10 and that they would ship out another every 3 months. I told them that it didn’t say that anywhere in the ad. Told them to cancel it. They told me that I had to write a letter to cancel, which I did. Today, 4 months later, they again charged my account another $86.78! I have to go to the bank to close out this checking account. DO NOT BUY ANYTHING FROM THE BRADFORD EXCHANGE!!

Ordered and paid for 2 boxes total of £130.00 ordered 3 April. My elderly father ordered these for gifts for his granddaughters. To date these items still have not arrived. We have made several calls, my father is profoundly deaf, I his daughter manage all his affairs, despite me placing the order, Bradford Exchange refused to speak to me, that's when I eventually got through.

I ordered an item they immediately billed my but did not ship the item until I called and spoke to 6 different customer service reps (4 days later), who then gave me a bogus FedEx number (I even called FedEx, and they tried to trace this package and couldn't, stating if a tracking number was given they can find it in their system, which they could not with the number Bradford Exchange gave me). I stated on August 12th to cancel this order, however they quickly shipped it on August 13th so that I can't get a credit now until I return the item, which will be done immediately, since I want nothing to do with a company that gives false FedEx numbers. Now I have to battle with them for my credit. Just look at the Better Business Bureau website and see the 426 complaints about this company.

Ordered necklace for my daughter's birthday. Delivery date was July 11-19. No communication.. All of sudden it changed to August and now it just changed to September. It appears they are playing with people’s money and emotions. If items were not even available to them then why take an order? Communicate if not available, not just take money and ruin occasions.

Ordered a product online. The product tracking report claimed it would be delivered by July 23, 2019. On July 31, 2019 the product still had not arrived. I sent them an email about the product and tracking report. They replied they had cancelled the product. I had promised the product to my nephew. Now we are both disappointed. The Bradford Exchange has very poor customer service.

I placed an order for a custom navy ring. After a few weeks I started to worry that I may have gotten scammed because I couldn't track my order. It gave me a shipment date then a week later pushed it up another month. I was getting concerned but then it changed back to the original shipping date. I received my ring a month later and though it took a while, after opening the box with my ring I was very pleased and satisfied. They did a great job and I have gotten many compliments on my ring.

I would absolutely never let anyone I know use this company. I ordered checks, they printed my information wrong, making several excuses, said it was my fault and refused to do anything about it. They also advertised buy one box get one free. They didn’t do that either and again said it was my fault and again refused to do anything about it! Absolutely horrible company! DO NOT USE THEM!

This customer service woman said she was sorry but could do nothing. No offer for replacement, or repair, lucky me, sending me a twenty dollar gift certificate to purchase another piece of junk. If you people really read these then contact me. You have my number.

I thought I was only purchasing one medallion when the second one showed up with a case with spots for 8 coins. I phoned and they said I could cancel and return the coin and box. I decided to go though with the entire collection. The second and third coin came a month apart which I paid. Each coin and invoice had a shipping charge so I phoned and told them I would like to purchase the remaining 5 coins and have them sent to me in one envelope so I could save the shipping charges. The representative said they have all 5 coins in stock and they would send them out in one package.

I recommended not ordering this product. Order keeps getting delayed & canceled. Bradford Exchange cancels this order without informing me. When the new promised delivery date comes & goes I call to check only to find out it was canceled. I then must reorder. Now the new delivery date is late August....

It took this company 6 mos to send my order. They said it took this long because it was being "made". I call bs. This sword is lightweight and plastic. I will never spend another dime with them. False advertising.

On May 11, 2019, my daughter ordered a charm bracelet (The Night Before Christmas) but was erroneously sent the ‘Winnie the Pooh Charm Bracelet’ on May 22, 2019. My daughter and I conference called this company and spoke with Michael on May 22, 2019. After going through the hassle of calling the company to remedy their error, I had to rewrap the package, get the return postage (via email) and drive the package to the Post Office (on May 23, 2019). To date, we are still waiting for the correct bracelet from this company.

Originally I ordered this about 4 years ago for my son and it was beautiful, unfortunately he lost it. I decide I wanted to replace it so I sent for another. When it came in it was horrible and looked disfigured. I returned it to get a replacement and the replacement came back horrible as well. I called customer service and ended up with a supervisor who told me to send it back and write N-17 on it so that it would be checked before sending it out. Today I received another (the third one) and it is just as horrible.

I came here to research whether or not to buy an item for my 86-yr-old mother. I am shocked at how many customers have the same negative things to say about this company: items being delivered without consent; many times, they are delivered months after the initial shipment, items that are found to be defective, of poorer quality than expected, or that are found to be worth much less than imagined, etc. I am so grateful I came to this site. It pains me to think of the heartache my mother would have experienced, and to consider how much wasted time and aggravation we may have experienced as a result of my purchasing a musical glitter globe with a cardinal inside to remind my mother of her son who died in December last year (the first child of seven to die). Shame on this company. My question is: why isn’t the Fraud Dept of some agency doing something about this travesty?!?!

Buyer beware! I cannot imagine how the Bradford Exchange is still allowed to operate in the incredibly shady way they operate. You cannot buy one single item - the purchase of any one item locks you into a "subscription" for a collection that can last FOR YEARS!!! This is blatant fraud! On many items, nowhere will you see it notated that the item will lock you into a subscription. And nowhere on the website can you cancel the subscription and nowhere does the website give you information on how to cancel. You have to take a guess and google the customer service phone number because the Bradford Exchange doesn't even list a customer service number. This is ridiculous - they need to be shut down!!!

This snowglobe purchased is supposed to be a collectors item. It’s not 2 years as yet but the item has deteriorated - discolored - yellow on the inside. I have contacted them and they refused to acknowledge that it is a collectors item, but made it clear that it is no longer under warranty. My $150.00 sure did not deteriorate in their hands!!! I am left to the impression that they are not reputable and sell inferior items for high prices - they should be shut down!!!! DO NOT BUY FROM THIS COMPANY!!!!

Ordered a collection train set, (key word, SET). First engine $79.99 + shipping & services $9.99. Plus tax. In my state, tax is 10% which should be $8.00. Not suppose to tax "services." Anyway when I clicked Order Now, Bradford charged me $19.94 for S&S and applied a 13% tax to the total. I called and a "John" with a very foreign accent and very hard to understand could not answer as to why I was being charged twice the amount for S&S and kept telling me the tax was estimated. With no satisfaction, I let it go.

As a concerned consumer I will express to you not make the mistake I made in purchasing their product. They Falsely Advertise the quality of their product. I purchased a ring back in October of 2018, received it in November. Started wearing it in January. My ring has started rusting and turning black. Will someone please explain to me how does a sterling silver turn Back???? I called Bradford and the receptionist hung up on me when I asking my concerned questions. DON'T WASTE YOUR MONEY AND TIME!!!!

I ordered a light up alien display collection. I received all lighters and was happy. 2 yrs later I receive an alien lighter and when I called to say I didn't order it, they said it was part of the alien collection that they have continued. The display I offers that the picture and the lighters that came with it, this lighter was not in it but they made another lighter 2 yrs later and billed my c.c.. Will never order anything else from them. Buyer beware.

I ordered a product in September. I did not sign up for the collection subscription. Since then I have been charged monthly for the collection. The product has been sent to the receiver without my consent. I have tried to contact them. As instructed on their website, you need to fill out a form. I did multiple times with no response. Charges kept appearing on my cc. The only number given was for placing orders only.

Customer service was great however, I had to return the item twice because the train would not work properly. I finally decided to order something else, so we will see how that goes. The items look so beautiful in the pictures and once you get the items they’re not quite as vibrant in colour.

This is a horrible company. Once I placed an order online. They kept my credit card illegally. Every month they sent a piece of statue to my house and charge my credit card without my consent. I am going to take legal action. This company should NOT exist in Canada!

Back in November I ordered Philadelphia Eagles Super Bowl Christmas tree. I never have received everything promised. Got 4 shipments. Still missing items. Last spoke to them in February 2019. Promised shipment in 9 days. It's April. Still nothing. I gave up. Tired of wasting my time. Agents more concerned with selling me more stuff rather than fulfilling order. Very overpriced. But as Eagles fan I paid. Never buying from them again. Still get mailings. I immediately shred.

I was overcharged. They took 64.63 twice from me, it was suppose to be only once. The Customer service is terrible. They will not refund me, Unless I send the whole thing back. I just want them to refund me 64.63 instead of the whole thing. It was 49.99 plus tax and shipping which is 64.63 (that’s it). I’m so disappointed.

I ordered the above collection for my daughter. After I received all the set, I kept getting charged to my debit card to the tune of $312.77 for an order that I was only invoiced for $108.59. The angles were pretty and very nice but when I called they said I will keep getting billed for the entire collection. I only ordered the collection, received one invoice, and yet apparently more were coming. The site is purposely set up to be confusing, even when I ordered the angles, I wasn't sure if I ordered one or the complete set of 4. Turns out I signed up to continue paying them forever. Customer Service is obviously very adept at dealing with this, from all the complaints I read on the BBB, this site, and the way they dealt with me. Long story short, it's too bad that they have to practice fraudulent practices, I would of ordered from them again next year if they didn't operate the way they do. In the end called my bank to ensure no more charges are processed.

I bought a Super Bowl coin for the wife and they charged me 57 bucks which was ok. Then a month later they stated other charges so I called and found out it was a collection and they kept doing recurring charges which I never signed up for. I read other comments and apparently I am not the only one with this problem. DO NOT BUY ANYTHING FROM THIS COMPANY.

A beautiful picture of “crystal pendant” with cardinal is advertised, what was delivered to me was cheapest plastic, not worth 10.00 pendant. Having seen Bradford exchange in the FIRST (and many other) magazines for years one would think that they were on the up and up? I wish I had looked this site up before the order. Be aware that this company deals in junk. Junk advertising and JUNK products.

I ordered a present for my daughter-in-law. The site had issues so I called in the order. I told him what I wanted and thought I was done. I was signed up for three different series orders instead of one. I found out by the multiple times I had drafts out of my account. I had to close the card I put it on so they would stop charging my account. I called and made sure everything was canceled. I called back a week later to verify and thought I was done with it. I started receiving boxes from them and called.

Today, I was shocked that an unauthorised payment was taken from my bank account by The Bradford Exchange Online. It was for a fictitious internet order with the Irish Bradford Exchange Online, an order that I did not make. I received an email from them at 3.30 am writing that the order is ready to dispatch. They took my money at 2.30 am from my account without my consent.

In December of 2017 I ordered a few hundred dollars worth of stuff from this horrible company. Nowhere did it say the lanterns I ordered were part of a subscription plan. I kept getting them and being charged. Sent them all back and after many phone calls my cc was credited. Obviously I canceled the subscription. However true to their deceit I rec'd another lantern approximately 8-9 months later! I about died because I was soooo sick of this company. Anyways contacted them, sent it back and here we are 4 months later and no credit to my cc. So I called and after once again detailing this ongoing saga I have been assured my cc will be credited. I asked her why I had to call to get the credit and she proceeded to tell me they never rec'd my return. Bologna! I have the USPS tracking.

My wife ordered a little Christmas decor from this company about two years ago. We paid for it in full upfront and that was it. A year and a half later I notice that the company had been billing my credit card 74.88 a month. On 3 different occasions they even billed me a second time for the same amount in the same month!!! I was able to bring this up to Wells Fargo and they canceled my credit card for fraudulent activity and reimbursed me all the money this company STOLE from me!!! They are still sending me items I never requested and sending me bills. NEVER EVER EVER do any business with this scam of a company!!!

I have made payment and somehow it is in England so it was more but they say I have not paid. I cannot understand why they can not find the payment. Someone should look into the fraud this company is doing. As a senior I like what I got but I do not feel I should pay twice.

My husband and I bought an engraved wedding ring set a few years ago. The set eventually turned colors. They tell you that it will last a lifetime but that's not true. We ended up being very disappointed customers.

I ordered checks from Bradford and they guaranteed 100% satisfaction or your money back. I ordered checks with a side tear and the checks I was sent had no perforations on them--not on the side and not on the top! I called customer service and the young man told me I did not order what I actually ordered! Not only were there no stubs on top or on the side, they sent a separate registry for the checks which I never wanted. I was distressed the customer service person on the phone lied to me.

My mother order the daughter jewelry box for me as a birthday gift. After using the lid and removing it from the base 5 times, it fell apart! The handle fell off clean. After going back and forth numerous times thru email they refused to help. They had told me the only way they cover this under warranty is if it arrived damaged. When you see 365 day warranty do not believe it!

I ordered the "Thomas Kinkade Nativity Garland Collection". Even in the order form it is written just like that... All the photos are the entire collection... My credit card was charged for the entire $ 120.73 and what I received in the mail was NOT the "Handcrafted garland collection includes more than 1 dozen sculpted figures, 22K-gold accents, over 60 lights, realistic greenery, and more." that I expected! It was renamed "The Holy Family" and I got a very PLAIN, not impressive looking 4 pc nativity scene. No "1 dozen sculptured figures, no 22 k gold accent, no 60 lights, no greenery and no "MORE". So, I phoned and was told repeatedly that there were 6 parts to the shipment - that's over $700!!! for a Christmas decoration that is advertised AS A COLLECTION!!! I mean, I'm a business person, too! And this is just a full-fledged rip-off scam! So, now I need to take the time to return this stuff and (hopefully) get my money back! Never again!!!

I have 3 requests into Bradford Exchange about their trains that they sell. I have not yet to receive a response. How do they expect to sell product if they don't ever respond to general questions? This is ridiculous!

Ordered a £550 item off them to then be charged 3 separate times for the one item. After 3 hours of phone calls and being on hold I sorted this issue out. I then ordered a Disney classic collection pin set at £49 a set (set of 6). I received the first 3 installments and paid in full, then received a letter telling me I owed £82 for the first installations and after a month of phone calls and arguments with the useless staff there I receive 3 letters telling me they can’t complete the item. Andy will refund me within 14 days, 15 days pass so I call. They are now telling me I owe £144 towards the first installments that I received. How on earth can this go up haha.

They sent me a coin I ordered them. Continued to send me additional ones I had not asked for. They requested payment of these coins although I returned them and said I didn’t want them. They are still requesting payment and continue to send letters saying I am overdue and they will take me to court.

I bought a used Zippo lighter from them. They advertised it as super rare for $110. This was years ago when I was just getting started collecting Zippo's. I naively trusted them and bought it. Now I decided to sell it. It's not worth anything. The most I can get for it is $20. They lie.

DO NOT BUY FROM THIS COMPANY. I ordered a Winnie the Pooh coin at a special price of £9.99 which was very nice in its display wallet. I bought it as a one off for my daughter but wasn`t going to buy the rest of the collection at £199.95 for the other five. I had an email to say my next one was being sent and knew I was going to send it back as I didn't want to collect them. I looked at my credit card account today and they have already taken a payment of £42.94 for the coin that I don't want. I called them to say I don't want it and would like a refund. Apparently I signed up to the collection and authorised them to take the money from my account each month! I don't think so.

I purchased an Ocean View Precious Moment Figurine that was supposed to be personalized with our names on it. It came today in the mail, the sand bucket was broken off the chair and the personalization is on a piece of plastic/sticker that was peeling off. They say they are giving my money back - we will see. Do not buy this item. You will be disappointed.

I ordered an item for my wife, for our anniversary, on January 24th. It was advertised as "Guaranteed Delivery by Valentine's Day" and our anniversary is February 29th, so I figured I was good. They waited until February 11th to send an email on stating my order was delayed (at this point I feel sorry for those ordering this as a Valentine's gift) with no stated timeframe it would be available. They blamed, no joke, the cold temperatures for their delay. They stated that the shipment would be ready for me IN AUGUST. I emailed them requesting to cancel my order. I've honestly never had an experience where something is guaranteed by a date, then delayed for 6 months. Truly atrocious service. My first and last time ever attempting to do business with this website.

DO NOT BUY FROM THIS SITE ONLINE! I only wanted to purchase one item of a set, but have regularly received the other items in the set. Yes I could have returned them, but I’m not sure I would have received a refund. I was told PayPal had rejected one of my payments. I have used PayPal for hundreds of purchases and PayPal have never rejected any payment I have made. ONLY FOR THIS COMPANY!!! Looking at reviews for this company, from various Customer Reviews, I STRONGLY advise not to purchase from this company, for various reasons. I think investigation by Consumers Affairs is advisable.

Ordered a custom engraved ring, my fiancé ordered me a ring with our names and birthstones for our 5 year anniversary, paid to have it expressed shipped. Still haven’t gotten it and they charged his card twice. When I called to tell them what was going on the lady I talked to didn’t even care, she sounded like she didn’t want to be there. I told her to cancel my order and send me a confirmation email. She told me she can’t do that. Now tell me what kind of place is this. No matter where you go and cancel an order you get a confirmation email. I asked to speak to a supervisor and she gave me an attitude about it. I told her again that they charged his card twice and she told me that they didn’t charged it.

I purchased 2 gifts in 2018 paid just under 300.00 total. Today I got a letter telling me I owe sales tax to the state I live in, & they are notifying my state that I owe the tax. The form is 4 pages and I was now late filing & paying, costing me a penalty. I will not buy from them again.

I spent 180 dollars on a Christmas cuckoo clock for my mom. It was supposed to be engraved which I paid extra for, but when I got it, it was not. It was tiny and cheaply made. Looked nothing like the picture and took over 2 months the receive and don’t even bother with customer service because they don’t care about customers. This is the biggest scam I have ever seen. How the hell they are still in business is a miracle. I’m pissed to say the least. Hope I saved someone else from being robbed like I was.

I have purchased products from Bradford in the past and have been very happy with their quality. Last year I purchased a series of John Wayne items from them and now they are telling me that I owe the taxes for last year. They should have collected the taxes at the time of sales if they knew that my state required It. I feel it is their responsibility to collect the tax as the seller of the merchandise. If they would have told me about the extra tax I may not have made the purchase. I will never purchase another item from The Bradford Exchange.

I would recommend that you do not purchase anything from this company. I have the Disney Christmas tree. My husband bought this for me about 3 years ago. The tree costs 199.99 plus tax and shipping. I am extremely careful with this tree. This year the Pluto sleigh flew off the top of the tree and broke from hitting the floor. I emailed Bradford Exchange with no response so I called them. They said the warranty is over and they want 99.00 for that little piece! Unbelievable! For them to charge that much tells me this has happened to multiple people. I have purchased multiple items from them. I will never again buy another thing from them! I would tell you to do the same. This company does not care about their customers!

Let me add my sad story about this company. Ordered a Cardinal lamp from them and received it. I am always careful to make sure there are no “strings attached” to anything I order online. About 4 weeks after receiving my order I get notification of another billing. Called and was told I had asked for a “subscription”. Immediately told them to cancel and refund my money. They said item had already shipped but that I should simply return it and my money would be refunded. I returned it the same day I received it using their return label. 30 days later I get another notification of billing for a second installment on the returned item, Called them and was told returned item could take up to 8 weeks to process and billings cannot be stopped until return is processed. Beware - any dealings with this company is at your own risk. Heed these reviews folks!

I ordered two items as a Christmas gift and was pleased with them. They both arrived on time and looked ok. However a 3rd item arrived the following month, along with an unexpected charge to my bank account. I called to figure out what was going on and was told I signed up for a subscription to get 1 item a month. I told her I would keep the unwanted item that I did not order and to cancel my so called subscription. She told me that I would receive an additional 35 dollar charge. Stay away from the Bradford Exchange.

I ordered my husband a ring for Christmas, never got it, they kept telling me so many different things. So I talked to them January the 16th. Still couldn't tell me when he would get his ring, so I canceled order. They should have been nice about it and gave him the ring after all the crap.

I ordered a personalized decanter set before Christmas and the delivery date was 1/22. They are not supposed to charge your card until the item is being shipped, but my card was charged. When I called I was told it was being prepared to be shipped. It was not. I was told to call back in 24-48 hours to ensure it had been shipped. So I did and of course it wasn't shipped. I every couple of days would check but to no avail. When speaking to CSR I insisted that some type of information should be sent to my email if there were any changes but there was zero communication. So on 1/17 of course I became really concerned because the delivery date was upon us. I checked to see if the item was shipped and the delivery date had been changed to 2/14. I called to cancel my order and the CSR did so without apologizing or trying to resolve any issues. They definitely lost a good customer.

My husband ordered the Wizard of Oz Cuckoo clock for my birthday. It arrived to the house broken due to the foam packaging inside the box, this was the shipping department's error. My husband being a disabled vet got so upset receiving this broken that it caused him to have a seizure. He was asked, "Can you glue the broken piece back". Are you kidding me??? A over $200 dollar gift and they wanted him to just glue it back... On a collectible at that. New order was made and we are told it will arrive before my birthday. The gift was ruined 'cause he had to tell me what had happened. So thank you Bradford Exchange for ruining my gift and your kind credit of 9.98 as a way to say you're sorry??? Ridiculous... Not to mention, you can't resolve anything with customer service cause they just don't care.

I ordered a bridal set and when I received it the band and ring did not match at all, it was not at all like the picture. I returned it and customer service was good with sending out another one, once again they sent the same set that did not match. It was not even the same silver setting, the simulated diamonds on the band was completely different setting than the ring. It was so obvious that it did not match.

It's now the THIRD time we've received invoices for items purchased that were not paid for, by false means. We have provided police reports (which is hard to get considering our local police can't do much since it's all out of state) and we were charged anyway. We had to contact our bank, who is very quick to help us and reverse charges, only to have the idiots at Bradford Exchange try to charge us again claiming that they have "proof" we received the product. Problem is that the delivery is in OHIO, not Texas and is in some ** neighborhood. No matter what, they are idiots, scammers and have no care or concern for the facts, only what they claim to be the situation or "proof".

Ordered a cool train for my 4yr old grandson. $89.99 paid at time of order. Got 2 pieces of a train. Thought, wow, rip off. 30 days later, got train tracks and another $30 charge - ripped off again. I'm busy, therefore decided just to make sure they couldn't charge again. Now I'm getting bombarded with bills for seriously past due because I'm not taking any more and removed my card so they can't charge more. Speaking with rep who says I signed up for 11 months of receiving the pieces! Really? For $89.99 plus $30 x 10 monthly payments after for a - let's be honest - it's not THAT great of a train! Goodness. Needless to say, I am sending the whole thing back. Never again will I buy anything from this group. Definitely feeling some trickery.

I would suggest that people stay away from any contact with The Bradford Exchange Online. Once they have your email address you will be bombarded with their email ads and they will not stop. I have "unsubscribed" numerous times to no avail. I have twice written directly to the company asking that my address be removed and have received no response. This is not the only area in which they are operating in violation of Federal regulations as their delivery procedures also fall under that category. Beware!

In November 2018, my Aunt lost her only son. I found a ring on Bradford Exchange that I thought would be nice to send her. I ordered it, provided my Visa information (the SAME Visa that I used for two prior orders in July 2018) and thought all was fine. Continued to check to see if it had been sent. A few weeks go by and nothing. So, I phoned them. They explained that my Visa hadn't gone through so, I provided the information to them again (though perhaps I had input wrong info online). Was assured all was fine.

After purchasing the item, it got in, and it looked really nothing like the photo. The quality was poor and it was expensive [$51.34] but I let it go because it was a gift for a co-worker. On the seventh of December they charged my card $51.34 before I had even received the gift and I thought, 'well that's okay so long as it comes in'. On the 27th, days and days and days after my charge and when I had received it I got an alert on my phone to tell me that I had made an 'online purchase' at the Bradford Exchange. I thought at first maybe the e-mail was late, but as it turns out I was wrong, AGAIN they charged me the initial price, and now when I'm trying to get in contact with them they ignore me.

They charged my account twice in same month! Totally unfair and not right. Be warned, don't believe them telling you you'll only be charged once a month. Then they put me on hold, hoping I'd go away. After 15 minutes, I hung up and called back and they still acted like they didn't have sense enough to fix their screw up. Which, maybe they didn't. I'll never deal with Bradford Exchange again or the Hamilton Collection.

I ordered the Santa train snow globe for my grandson's first Christmas. The clear liquid in the globe has turned a murky brown and the train does not work properly. This item cost around $185. It was intended to be a keepsake. Not going to happen.

I ordered an Air Force Pride Men's Hoodie on 11/29/18 for a Christmas gift for my boyfriend. I now find out it's not being shipped until 1/18/19! This company is in Illinois! I live in Massachusetts! Why does it take almost 2 months to ship?! When I ask them this question, I never received a response. EXTREMELY unprofessional! I will never do business with them again! Buyers beware!

I called Bradford Exchange Customer Service to check the status of my order. I had ordered a personalized bracelet for my son, and was concerned as to why it was taking so long. I spoke to a representative, named Luciano, who helped me really well. You should ask for him. If he doesn't answer ask for a supervisor.

We have paid over 140 for a welcome plaque and they continue to take money stating it's for the next piece... There was only 3 pieces to the collection and I have 2. Today they took 48.98 and 41.11 for the last piece... Worst scam company there is. If I could rate 0 I would.

I ordered checks via mobile device. When I called to check on the status I was told the account and routing numbers didn't go through (we took a picture as prompted and got no error e mail). I was told by customer service I had received an email stating they needed the account and routing information. I asked them why would the confirmation email come through to my inbox but not a subsequent email? So I looked in my spam and there was no other email from Bradford Exchange. So it's almost Christmas and my mom has no checks. Unnecessary stress on the elderly should be a crime.

I ordered a handbag on December 7th or 8th and chose the shipping that would be here for Christmas (17th-21st). I had to call back on the 17th and after being on hold for 20 minutes at 7am, I was given a tracking number. I tracked the package and it said delivery on the 21st by end of day. On the morning of the 21st, I received a text from the shipper saying they rescheduled it for the 26th! I called Bradford Exchange and they told me to call back after I received it. I explained I was very unhappy and would like to settle it today without calling back and they said they would have to wait until after I received it late and I then call back. I asked for a Manager and they said Manager's don't take calls.

On 11/27/2018, I placed an order for a personalized music box as my granddaughter’s Christmas gift, which is what she wanted from Grandma. My original shipment date was Dec. 11-24. As our family Christmas party was on Dec. 22nd, I called Bradford and was told the music box would certainly be delivered by the 21st. On a regular basis, I accessed the website to check the delivery status. As of Dec. 17, the status changed to “will ship on Dec. 18.” Fortunately, I checked the status again on Dec. 20 and the ship date had changed to JANUARY 22! Totally unacceptable AND Bradford did NOTHING to let me know about this delay. When I called Customer Service, I was told there was an “unexpected delay.” I canceled my order and will never order another item from Bradford!

I received a solicitation around Thanksgiving. A few days later I ordered a Christmas gift of a necklace from them. It was almost a month before Christmas. I started wondering why I hadn't heard from them, so I contacted them, and they said I would not receive the gift in time for Christmas. They said they were backlogged. How embarrassing that I would have Christmas Day and no gift for my wife. The fact they are backlogged is not my problem, as their customer. Hire more people! Very disgusted and will not do business with them again. After raising some heck, I finally received an e-mail that my item shipped on Dec. 18th, and to expect to receive it in 5-9 business days! My wife will be lucky if she gets her Christmas gift my New Years! Company is evasive, full of excuses and have really embarrassed me. Bad, bad, bad... I will never use them again!

NEVER ORDER FROM THEM. Horrible company. Do not buy from this company. You will be very frustrated with the end result! Take heed to all warnings, as this company will charge your checking account and post a picture, harass you via email regarding items in your cart. Once you order and get excited about item, the unthinkable happens, it's the WRONG DOLL. Also ordered a hoodie with wallet. It looks cheaply made, nothing like pictures on website. I WILL NEVER ORDER FROM THIS COMPANY. I have over 20 yrs Customer Service experience. Their CS are the worst ever! Then when you ask to speak with a manager someone from the help desk takes the call. So unheard of, I only gave it a star just to be able to post my comment. DO NOT...I REPEAT! DO NOT PURCHASE ANYTHING FROM THIS COMPANY! I had to go and purchase other items due to quality of the items and the wrong doll being sent.

WILL NEVER ORDER FROM THIS COMPANY AGAIN!!!

I just acquired a set of The Bradford Exchange Budweiser Train Set with the Anheuser Busch Factory. If you like vastly overpriced, cute, but non-functional things this might be for you. As an operating train set, it sucks. The couplers don't stay together and the cars don't stay on the tracks. It does look nice, but there are better ways to spend $ 400+. I bet all those folks who bought Thomas Kincaide items are loving the way their collectibles are depreciating.

On 10/29 was placing an order initially for three items. 1 item was listed that it would not arrive until between December 17th and the 24th. Since that time span was unacceptable I clicked the remove of that item and paid for the other to buy PayPal. Then on November 8th I decided to order something else. Order the item and pay through PayPal no problems. I checked my account it showed that I had completed payments for all three items. On December 18th received email from my PayPal account but they were charging me $162 for the Bradford Exchange. As I had already paid for the other three items and had received them I did not understand. I checked both PayPal and my Bradford account nothing pending.

I ordered a great granddaughter personalized music box on November 15 and they sent a confirmation that it would be delivered between December 12 through the 17th. Today is December 19 and no gift will be coming because they never shipped it. They just gave me an apology and could not find another gift to send in the meantime. Horrible company. Do not buy from this company. You will be very frustrated with the end result!

Avoid at all costs. I placed an order with them for 2 boxes of checks on December 16. I received my order confirmation for $15.12 and was told my checks would ship within 12-15 business days. On December 18 at 5:19 am I received an email from them stating that the price they gave me was not accurate and that they were changing my price to reflect the current pricing of $31.54. At 6:25 am on December 18, I sent an email to their customer service department (who wasn't open yet per their voicemail - I tried calling first) that I did not approve of the price change and that I would prefer to cancel my order.

Updated on 12/25/2018: I ordered a personalized ornament on 11/14/18 for my granddaughter through PayPal. I verified the personalized information per their request and placed the order. Long story short, after several phone calls and an agent telling me that the item had been shipped (and it had not) I called PayPal. PayPal cannot accept a placed charge from a company when it surpasses 29 days. To bypass that, Bradford Exchange altered my invoice to reflect a different price making it look like it was an additional order so PayPal accepted it. Forty+ days later (Christmas Eve) the ornament arrives. The ornament reads: "To my daughter, I love you to the moon and back". Enough said. Don't waste your money.

Hello, I placed this order back in November as to give ample time for it to arrive by Christmas. Aside from an email thanking me for my order, I received no further correspondence. I called and they told me that the item was on backorder (and no one bothered to email, call, send a smoke signal...nothing) so I asked if it would be arriving in time for Christmas to which they replied, "Yes, it would be shipped on the 14th of Dec." Something told me to follow up, so I called a few days later and was then told that it would be arriving to their facility on Dec. 18th and they would make sure that it arrived by Christmas. I then received an email stating that the item would be shipped anywhere between four to six weeks but they could not provide a definite date.

I placed an order with this company on 12/15/18. When I placed this order money was automatically deducted from my bank account. Never did I get an order number, I called back and requested an order number and the number that I was given was didn't even have an order attached to it when trying to pull it up online. I called the company this morning and was on the phone for over an hour for them to tell me that they can cancel my order because I would have to pay in full for both dolls totaling over 400 dollars. This was never explained when my order was originally placed.

So, I ordered this necklace on 11/8/18 to give as a X-mas present. The online price said $98 and some change. The estimated delivery date said 12/3/18. I had to call in to customer service 2 times. The first time was to make sure that they received my order because no payment was removed from my credit card by 12/1/18. The 2 second time was because I received an email from The Bradford Exchange stating that my purchase won't be mailed to me until 12/18/18 so I wouldn't get it in time for X-mas. The CSR said the email was wrong and gave me the tracking number. I finally got the necklace on 12/13/18 and they finally charged my credit card for for the product once they mailed it. The price they charged my cc was $2 less then what was quoted online. Now, the product is cute but the engraved name was so tiny that I had to get a magnifying glass to see it. I'm not returning the product but beware - the lettering is really small.

I ordered this Nov 6th 2018, going on 6 weeks later and shipping details states it won't be shipped til Jan 2nd 2019. But customer service swears it was a Christmas guarantee and will be shipped before Christmas. All of these bad reviews have me worried that I won't get the gift for my daughter-in-law in time. I have called 3 times and they all say the exact same thing. It'll be here by Xmas... So we shall see.

My mom has been a long time Bradford Exchange customer. We received a set of TK Snowglobe Candles and didn't even pay attention to the soggy box they came in. When my husband opened the box and removed the styrofoam cover, unbeknownst to both of us, one of the glass candles had severed from the base lacerating his finger. It was apparent the oil/water mixture had leaked out of the globe softening the packing materials. When the 2nd candle was taken out of the "saran wrap", it too was broken. My mom contacted Bradford Exchange and they did order a replacement set and credited her for the order (point for Bradford Exchange). I received the replacement box tonight - once again the box was soggy in all 4 corners. I decided to take pictures this time - before and after opening the box before unwrapping the candle.

I was concern to purchase anything from here because all the bad reviews. So I took the risk on ordering my niece the frozen snow globe. I order it on December 3rd and it arrived less than 5 days later. I was worried because her birthday is on Christmas and hearing all the reviews I was concern it would not make it. It did and it was absolutely beautiful! Thank you Bradford Exchange and I definitely will be getting other things from you in the near future!

Disney Tree Topper item number 110462001 got in mail in a reasonable amount of time. But this cheap Chinese manufacturing was broken upon delivery December 10 2018. Called. They told me that I would have to send it back then if the item was available they would resend but keep in mind this is a Christmas item and by the time everything would be done it very over. Never plan to buy from them again.

I called and canceled my order before it even processed and was told the item would not ship. They shipped and charged for it anyway. Poor customer service and poor quality items. Just because you enclose a photocopied piece of paper with a serial number on it doesn't make it worth what they are charging. This is cheap Chinese junk you can buy at Big Lots for $5.00. They are fleecing their customers and I will never do business with them again and will advertise their poor ways widely. People please do not give them your hard earned money. This stuff is very poorly constructed and the fit and Finish is worse than something from Walmart. I would call this stuff the Yugo of the trinket world. I will have to try and get a hold of them to arrange a return. If my first experience is any indication it will be a nightmare. Stay away! You have been warned.

Ordered the Wonderful World of Disney Christmas Tree online on November 30th and paid the extra Expedite Shipping of $33.94 for guaranteed delivery on December 5th. Called them on December 2nd asking for update because order update shows I will not receive the item until JANUARY?! I told them if it is true I would like to cancel as I paid express shipping for it to be here on December 5th. Guy tells me he can't cancel because it was just shipped that morning (Dec 2nd) and that I would get tracking next morning.

I ordered a personalized necklace on 11/18 with a guaranteed delivery date of 12/5 to 12/12. Last week I got an update that it was being personalized and will be here by 12/15. Today I checked the status of my order and it was back to order received and will ship on 12/31. This is the second time they have done this to me. I ordered it to be here by Christmas. Now I don't have time to order a necklace from somewhere else to be here by Christmas. The last item I ordered was never shipped. I should have known. It's a shame it used to be a good company.

Everything about this brand is inconvenient and outdated. The website is basic, but my primary issue with it is that after typing everything to place the order - the 'Submit' button didn't work. I wasn't able to process the order, and had to call and wait on hold until someone was available for me to provide all of the information again. This is my 2nd experience with The Bradford Exchange, and first time making the purchase myself. Last time they didn't provide what we thought was ordered because the fine print specified that what was pictured was actually multiple items on a payment plan being purchased separately.

I will never recommend them to anyone. They have by far the worst shipping policy I have ever dealt with. They ship delicate items in just a thin styrofoam packaging with NO BOX of any kind for extra protection at all!! I had eBay sellers take better care towards shipping than this company.

Cheap and nasty "Magic at Midnight" Ring. First of all, they charge $149.00 plus shipping for this ring. It is silver coated only, not even full sterling silver. It has cubic zirconia stones and is TINY. To make it even worse, the "crystal" on top of the ring center that goes over Jack and Sally is not crystal, it's plastic and is already scratched after one day of use. You can tell just by touching it that it's cheap and nasty. To make things even WORSE, WATER gets under the plastic crystal and onto the picture!!! I now have water spots all over the picture of the ring. This is dime store candy jewelry. I wouldn't pay more than $5.99 for this at a Hot Topic. Bradford Exchange is a joke, false advertising and make CHEAP products and sell at. I can only imagine how much more to people thinking they are getting a quality product.

I bought the rotating Disney tree topper online. Come to find out after I receive it there is an extra charge on my credit card. I called and said I only ordered one to remove the 2nd one. Kelly said she gets this call a lot and that it is a charge to hold the item. I asked her to tell me where it says this online. She said it DOES NOT say it. UNBELIEVABLE. I will never order from this snake of a company again.

Customer service does not inform you of the extra charges, because the representative said I can take your order over the phone, really I was already at the checkout. Of course, they charged me 3.95 additional. Shop around.

I purchased a ring. I thought the shipping cost for this item was excessive. No tracking number was provided. The date of shipping kept changing. Emails concerning this were not answered. For the price I paid I expected better service.

My husband bought me a snow globe December 9, 2017 for Christmas from The Bradford Exchange. I just pulled out my Christmas decorations and my globe is a nasty brown inside. It was properly put away and out of sunlight stored inside the styrofoam inside my decoration tote. For $100 this is unbelievable!!!

My mom bought me the Thomas Kinkade Snow Globe for Christmas 2017, I took it out of the box two days ago to display for Christmas this year and the water was brown. I called customer service and they said they would not do anything because it is out of warranty. NEVER buy from this company, they do not stand by their products!!!!

I received the snow globe as a gift, for Christmas 2016. Used it for one week. Stored till the following year 2017. The snow would not work. It was a few days past the one year warranty because my husband bought it before Dec 25th for a gift. Bradford Exchange refused to help stating “it was no longer their problem”. Such a disappointment. My dad had so many things from Bradford Exchange from years past. I thought I was getting a quality piece. No more for me.

I have ordered many times over the years from Bradford. This spring they advertised 3 lanterns for $69.99 plus shipping & tax. I get one in August and it shows up on my Paypal. Next month another & a payment shows up AGAIN. I went online and looked up the ad for them and see it was for each, not a set of three, $79.98 then $86.58 were my two charges. I get a third in October for $86.58. I didn’t save the ad from the newspaper that I ordered from, but I read ads very closely when ordering so it could not have been clear.

On 26th September 2018 I ordered the Mother Teresa Coin online for €22.98. On 9th October I received another request for payment and when I queried this I was told that no payment had been received and the confirmation email I received was that my order had been received not that payment has been debited. I then sent a cheque for €22.98 on 12th October. A coin did arrive on 25th October but it was the Racing Legends coin not the one I ordered. I then emailed to ask when the correct coin might be sent out to me and how to return the incorrect one.

Scam ad was for collection of 3 at $68.99. This was reconfirmed by phone with Bradford. Order placed. The only 1 lantern arrives. Called Bradford who now says it’s $69.99 each and one lantern is overpriced at that amount. SCAM, false advertising and outright deceit.