The Bradford Exchange Online Reviews

My elderly parents have ordered products from Bradford Exchange thinking they were purchasing something of lasting value, especially jewelry that is advertised as "gold" and "antique coins." In reality, it's lightly gold plated and facsimiles of antique coins. The prices are inflated and more valuable investment quality jewelry can be obtained through other sources. I have requested that the catalog mailings to their home stop. My requests have been ignored. I am still attempting to stop the mailings.

This morning in the post, my husband received a letter addressed to Ms Maria **, the envelope appears to have been resealed and on the back someone has stuck my husband's address on a label and redirected it to us. Postage is paid by GB NCH634. Inside the letter contains a supposedly crown coin and an invoice saying that money has been taken out of our account and that we will receive another coin in a month's time. My worry is that if this kind of letter is sent to an old person, they might think that they have actually ordered something and have to pay for it. Can you please advise?

I purchased a snow globe for my girlfriend for Christmas and it said I could get it by Christmas Eve. It is now January and I just now heard back from customer service saying that it will be 4-6 weeks until they can send me the snow globe. I then reported them to the Better Business Bureau.

I ordered an Expensive collectible Disney Christmas tree for my son. What came was not what was pictured. After closure inspection, it appears that the original picture may be photo-shopped. Amazon and Disney should not allow Bradford Exchange to sell their items or be licensed to sell any type of Disney products. See photo on Amazon vs photo of tree received.

On December 1, 2014 I ordered two separate personalized music boxes for my twin daughters for Christmas presents. At that time Bradford was offering which music boxes were available for Christmas delivery. I received 1 on December 9th, but the other still hasn't been received. Since Christmas has already come and gone... I figured I'd hold off until their birthday which is 1-11-2015, however, the date has changed 3 times in as many days... Their customer support is worthless... Lamely answering emails... No alternate product offered or no resolve.. So I called them today.. Was on hold for over 45 minutes... I hung up... This is disgusting.. I WILL NEVER ORDER FROM THEM AGAIN.. These are high priced items and their behavior is totally unacceptable.

This company promised a ring I ordered by Christmas and I just received a email saying it will be 6-8 weeks because of the manufacture. I have read the complaints and they don't care. Does someone have a physical address for this place. I will personally go there to get my money back. This place sucks and should be shut down.

I placed an order online for a bracelet, it was going to be for my son's Christmas gift. When I placed the order (early December), it stated that I would receive my order before Christmas. I received an email stating that my merchandise was prepared to ship on the 17 of December. As of today, December 26, 2014 I still have not received my order. I phoned my credit card company & they verified that my account was charged on December 18, 2014. I have started a paper trail with my concerns. On December 23, at 8:21 pm I emailed the following address - bradfordexchangeservice@bradfordexchange.com. This email came back to me as Failed/Rejected. On December 24, at 7:23 am I emailed the following address - Bradfordexchange@updates.bradfordexchange.com. Once again this email came back to me as Failed/Rejected.

I have ordered three times from Bradford Exchange. The first time went fine: received what was expected on time. The second time, the item ordered was nowhere near what was described or pictured on the website. (I know this stuff is not supposed to be high quality and is not Tiffany but if I order crap, I at least expect the crap to be as described in the product description). I complained by email and got no response and gave up. Turns out my Mom loved it so no harm done. This year I ordered and was guaranteed delivery by Xmas... The website says delivery by January 7th... I wrote CS and no response as of yet... So pathetic customer service is my main gripe!!!! I mean the merchandise is what it is... It is OK for crappy costume jewelry type pieces... But at least get it to me on time!!

Still waiting for the special music box I was giving my daughter for Christmas. I ordered it on November 25!! In early December, I called the Bradford Exchange as I had not yet received a shipping notification. At that time I was told I would be guaranteed delivery by Christmas. Called again earlier this week, was told the item was no longer on the "guaranteed for Christmas delivery" list but that since I had ordered so long ago the company would overnight the box and I would definitely have the gift by no later than 8 p.m. Christmas Eve.

As you can see from the attached pictures, the charms are very different from the picture on their site vs. what was received. Expected it to be much more delicate and not so fake looking. Disappointed to say the least. First and last time I purchase something from the Bradford Exchange.

I ordered a 49er ring for my wife's birthday in October, when it said 4-6 weeks for delivery. When I didn't hear from them, they said that due to the high quality specialty item, it wouldn't ship until AFTER Christmas. So I complained. In early November, a ring showed up. Covered in "Made in China" Stickers, this "Handcrafted Beauty" had a stone that looked like a broken piece of Pink Plastic. Nothing like the Red, Clear ruby in the advertisement. I sent it back, with specific complaint and instructions that I wanted on that looked like the picture, with a ruby stone. I got back the same low quality piece that I had returned. I have sent several letters in to get this cleared up, but no response. Crap stuff made cheaply in China that isn't what they advertise. I included a picture of what they said it would be, and what I got.

I ordered a Rudolph The Red Nosed Reindeer Cuckoo Clock, it arrived with the figure Clarice broken off. I requested a return and exchange to be shipped. They said I would have a prepaid label to ship my clock back. When I contacted them via e-mail, they gave me the address to send it back to, but did not provide the prepaid label until after they received my clock back. I had to pay for shipping both ways. When I got my new clock, it was the same one I sent me back. They sent me the exact same clock back. How did I know that, because they put the mailing label over the existing one. I peeled the top label off and it was my original mailing label. They glued the figurine back on and shipped me back the original clock. They didn't even replace the figure, they just glued the original figurine back on. Also, the packaging now had duct tape on it. If they had sent a new clock, no respectable company would use duct tape on their packaging.

I ordered a ring for my mom for Christmas - their website said guaranteed shipping in time for Christmas (still says that today too - it says must order by today) and also the person on the phone I ordered from told me I would DEFINITELY receive it by Christmas. Well I called today to check on my order - guess what? It's on back order and I won't get it till at least Feb 15!!! Don't you think someone should have told me that??? I am so angry, they said to wait to cancel till Christmas Eve and then if it isn't there still then to cancel. No. I need to buy her a new gift now!!

I ordered Daughter-in-Law Jewelry box on 10-29-14 and received it very fast. However it did not have the Jewel heart with her name engraved on it. I called them on Nov. 6 and after being on hold for 18 min and 58 seconds they finally answered the phone. I was told to keep the original one and they would send me the engraved heart and I could attach it to this $60 item with a "string". I was not happy and they said they would resend the entire jewel box and to keep the old one.

Recently ordered a necklace for my wife from the Bradford Exchange. Throughout entire ordering process, I was told that I would receive this item by Christmas, no problems. They don't send a shipping confirmation, so they force you to register on their site, I'm sure to send junk in the mail or email, we shall see. Once I registered on the site, it said item won't ship till February 2015?!? The printed receipt I received in my email when I ordered saying it would arrive by the 24th. It appears to be a scam to get my money before breaking me the bad news. I would have sat here looking at the mailbox only to realize the gift was not arriving without any contact by the company at all. I have tried to contact the company through email, 3 times now, with no response at all. I will not ever order anything from Bradford again. I will also make sure everyone I work with and know, also don't as well.

One night while browsing online, I came across this company and saw a beautiful wolf knife collection. I placed the order, and everything seemed to be going well. That's until this October when I wondered when my next knife was to arrive. They usually came every three weeks, I have now been waiting for MONTHS to receive my next knife. I have 5 of the 8 pieces. I contacted someone through their Facebook page, and they say "Current production difficulties have pushed out the release date of this one item." So, instead of canceling the rest of the collection, I decided to just wait for the rest of it. I have always loved wolves and thought while waiting for the next knife to come in, I will order a beautiful wolf wall decor. What a joke this has become. I sent a check for the minimum payment a few weeks ago, and just now got informed my ONE wall decor, will not be shipped until February 2015. I never was told it would take this long for this to be shipped. If you plan on ordering anything from this company, be prepared to wait for MONTHS for anything to ship.

Stay away from these people and do not order checks from them -- they ship things that take over a month to get and then they don't even bother to check where checks are at -- one box arrived one week and I waited a week and was told I needed to wait 3 more weeks == SERIOUSLY!!! BUYER BEWARE

Rather than tell us our CC on file had denied payment, BE sent a windowed envelope with the words "PAST DUE STATEMENT OF ACCOUNT" in big, bold font beneath our name. I asked to speak to the account executive, Suzanne ** , who sent the Past Due letter, but was told that was impossible. After using a new card to pay the balance because the card on file had been deactivated after being compromised, I canceled our account and asked that they never contact us again. Contacting BE was frustrated by the inability to readily find a phone number as they carefully avoid placing it on the statement as a convenience to the customer. On the website, the phone number is cleverly hidden in the Contact Us panel under a link that says "Email Us".

November 4th, 2014 we pre-ordered a Bronco Watch as a Christmas Gift. Today, December 6th I received an email saying the watch won't arrive by Christmas. I called them and the automated system said it would ship December 29th. When I contacted Customer Service they couldn't tell me why there was a delay. The rep was very courteous. She then transferred me to a Supervisor.

I ordered a Nightmare Before Christmas Cuckoo Clock on November 2013, and it is November 2014. I have called numerous times to be told it is out of stock. I have gotten letters saying to call them if I still wanted the clock. Well of course I want the clock. I'm a huge Tim Burton fan. Now the shipping date has changed once again to December 1st 2014. Ok they have received my payment in full of $223.94 off my fiancee's bank card. They told me mid October that it would be shipped on November 12th 2014, 1 year later I still sit here waiting for my clock. The customer services reps are RUDE. They keep saying that my item is back ordered or out of stock. Why is it taking so long? They have my money. I want my clock, and after reading the complaints of others getting scammed, their orders being cheaply made, and all the false advertisements, I'm scared my clock is going to be a pile of junk. This company needs to be evaluated by the Better Business Bureau. Apparently they are a scam? I've waited a year already. Seriously how much longer is it going to take Bradford Exchange? One really MAD customer right here!!

Let me just say I saw this american pride dogtag necklace. It looks real nice. But when I got the delivery and opened the item I was shocked it's made in China. What the heck? I was shocked. I went online and did some research and found a company in China that sells this same item for less than $10 bucks. I will be returning it asap. If anyone likes american made stainless steel jewelry, go to Amazon. I'm not saying everything at Bradford is foreign-made, just note when shopping nowhere does it say what country items are made.

The legend of ireland ring - Bought this as a remember me gift for my grandson as I have a terminal disease and it turned his finger green. He did not open till his birthday so too late to send it back. Shady ripoff to say the least.

Simple order of one book of checks, and added on return labels. After a month because I did not pay for rush service received e-mail that items were shipped. Instead of items I received 5 bills of different amounts.

After holding my money for five days and lying to me about the steps REQUIRED to get it back, a representative at the company was able to reverse the double charge on my account - no hoops to jump through. I cannot, in good faith, recommend this business as someone I would deal with in the future, but I would consider this immediate issue resolved.

The last experience that I had when attempting to order from the Bradford Exchange was dreadful. First, I waited for the item to 'come back in stock', as it was on back order. After that occurred, it was on back order again, then again, both times receiving notification of the delay. Finally, when my item finally shipped, it was NOT what I had ordered. I immediately called the Bradford Exchange, and instructions on returning the item were provided, and the Customer Service representative apologized, and said he would correct the problem by ordering the item that I had originally requested. I kept a close eye on my order status for about two weeks, with shipment indicating an 08/15 date. 08/15 came and went, only to find out that my order awaiting shipment 'disappeared' from the order status screen. Only the 'returned' item remained.

I ordered two pictures that were Kinkade's. I received them and decided that I would not open them, and I sent them back. I emailed them to let them know that I sent them back. I ordered them on my bank card. I didn't hear from them for a month. I called them and asked if they received the items back. They said that they did and it would be 6 weeks to process the refund. I waited the 2 more weeks that would have been the 6 weeks. They said they sent the check to me. They told me it would be 7 to 10 days to get it to me. I waited until the 2-week mark. No refund.

I ordered the Always In A Mother's Heart bracelet. I was very disappointed in the quality of the piece. After 3 wears it started to turn. For the price I paid ($129) I expected better quality. The bracelet is a nice idea, but they need to use real Sterling Silver or better plating!!

I ordered the Thomas Kinkade Home for the Holidays Table Centerpiece. The price of the item was $99.99. When I received it and opened it, it was made of resin and the base, which looked like a bowl was made of cheap plastic (made in China). The flowers were acceptable but the quality for the price was ridiculous. If it had been made of porcelain, maybe. Wish they had mentioned it was made of resin in their description. Definitely poor quality for the price. I will return it and hope I have no issues with customer service.

Green Bay packers Super Bowl XLV charm bracelet - Ordered the bracelet and it took weeks to months longer to deliver than I was first told. Then I received a postcard asking if I wanted to CANCEL my order. Noooooooo, I wanted the bracelet. That was several years ago and because of that, I have not ordered anything else. However, the most disturbing complaint I have is that the bracelet lost its finish. Now it is silver with patches of gold. Never thought that would been a problem. I would LOVE to have you send me a new bracelet to replace the defective one. Thanks.

I ordered a Nativity set. I have received five items. Two of the items were triple charged to my credit card. They owe me $252. I emailed them today that I will take action if they do not refund the money they stole from me. There are several order numbers for the entire thing. Below is just one of them.

Bought a necklace with family birthstones and names. The necklace was very pretty. The only complaint is that the names that were engraved are very hard to see. It cost $138. I also put that I wanted to pay in installments, but instead, I got charged the entire amount at once. Don't think I will be buying anymore jewelry.

I recently ordered 400 checks online. The shipping was quite expensive to rush, so the regular shipping took over 2 weeks. I paid two bills, only to have the bank call that the checks were incorrect. I called Bradford Exchange for a reorder credit, to be told, the company is aware of a web problem, but it was customer error, so no credit. They WOULD take a new order over the phone to avoid "customer error" at the same cost the first order. I will block any communication from this company in the future due to the lack of customer service.

I had ordered two Nature Poetry Table Lamps and had receive both but one was damaged. I had called your office and had spoke to Mark who was manager and had explained to him the problem and he had stated for Mr. to return the damaged lamp. I did send the damaged back to your company. And he had sent a different lamp that I had asked him to send to me instead and not to send a replacement lamp for the damaged one. I also had order the Golden Spike Cuckoo clock of which we had received damaged. I had sent the lock back asking for money credited to my account. Well the clock was sent to your office early part of June. It finally arrived after having problems with the post office who probably delivered it by horse and buggy. I had spoken with a supervisor whose name is CANDY. SHE ALSO WAS RUDE. Your customer staff are very rude. I would appreciate receiving a check for dealing with such rude people.

Disney Castle Snowglobe collection - My husband ordered this as a Christmas present. I was supposed to receive one snow globe a month for 8 months and on the 9th month the castle platform to place them on. I have currently received 2 snow globes (it's July). My husband called them a week ago since I hadn't gotten one since February or any reason why they weren't coming. They're back ordered for months (even though my husband placed the order before they were officially available). They sent the castle because that was the only item they had in stock. Went to place a snow globe on the castle and the top decoration came off the snow globe. It's been handled one time when I took it out of the box to place it in the cabinet. Poor craftsmanship, poor painting and poor delivery of the product.

I ordered the Native American Wolf totem back in March. It is now May 28, 2014. As of yet I have not received it. When called they said, and I quote, "Don't blame us, Blame Mother Nature." I am appalled and really don't want the stupid thing now. Bradford exchange sucks and should be put out of business. I would like my $48.94 back. I keep calling and only get a recording....

The Bradford Exchange contacted me about my problem and I received a return form for the bracelets. I am very satisfied with the response from this company now.

My niece was graduating high school and she has always loved Tinker Bell and I knew this necklace was the perfect gift for her! For several months, I was anxiously awaiting the arrival because I knew she would be so excited. I received the necklace about 2 weeks ago. I was so excited I couldn't wait to see it! I opened the box and I almost cried. The necklace was NOT what I was expecting. The detail was so poorly done. Her legs are in a different position. Her face looks like a blob of metal and no detail whatsoever. You could not even tell it was Tinker Bell. It was such a letdown. I was totally deflated. I immediately called them and they sent me a return slip, but it was like "Ok, you don't like, I'm sorry. We'll refund your money - no big deal."

Placed an order for a watch to arrive by 2-day FedEx that I did not receive. The watch was to be a Mother's day gift. BE never shipped the watch and blamed FedEx for the bungled order. BE customer service is a joke and exhausting to deal with, especially by email. Somehow, I miraculously got through to them today after trying four separate times and they are supposed to credit my account. Hard to believe that in this age of super-technology, this kind of service AND customer service still exists. I will never again order from this company -- I've learned my lesson. Caveat emptor!

I ordered it before the date to guarantee for mother's Day and last minute I got an email that I won't get it in time! Very, very, very disappointed and will never order from them again!!!!!!!!!!!

I ordered two boxes of checks from this company. The biggest mistake ever. I don't know why I used Bradford Exchange, when I had been using Checks in the Mail for at least 20 years. The checks that I order was printed with my savings account number instead of proceeding with the standard 8 numbers. This caused my checks to be returned. This company is not customer friendly. Please don't use them.

On 4/8/14, my sisters and I agreed to go in together to purchase a ring for my mother. A one time full payment rather than a monthly payment. None of us have a lot of money so $40 a piece was the max that we could afford. On 4/19/14, we had the money together and I ordered the ring. I waited a week and did not get a shipping notification. So I checked the website and it said it would ship late April. I can not recall the date. I said, okay, so they had to engrave our names on it - fair enough. I check the day it was supposed to ship and it was pushed to beginning of May. I was a little annoyed but let it go, figuring maybe they were behind due to it being mother's day. I'd have to wait my turn.

We ordered a Seahawks Embrace ring about January 23 2014. Was supposed to ship the end of April. When we checked on the shipping, they said it would ship week of May 7. Got a letter today with expected shipping date of June 30 (Like I believe that). I called customer service, got the run around from them, got to speak to the supervisor (Lisa). She was ANYTHING but helpful. She must get calls like this all the time. I asked to speak with her supervisor, was told that he (Martin), would call me back in 24 to 48 hours (great customer service). I am going to have the problem solvers on my local TV stations in Seattle look into it. This type of customer service is just under CRIMINAL.

I ordered 3 bracelets from Bradford Exchange on 3/1 - one for my father for Father's Day, one for my Grandmother for Mother's Day and one for me, just as a treat. Two of them were received 3 weeks later (Dad's and mine). Fast forward to 4/12... I'd heard nothing from them about the 3rd bracelet, so I logged onto my account online to check the status and it showed that the item would ship on 4/23. I was not happy about that, but at least I would have the bracelet to give her on Mother's Day (she's been wanting this for a long time, so I was very excited about it!).

After pre-ordering some shoes in March they were selling, we received a confirmation letter that stated "Will ship immediately after payment is received." The total amount was sent and received. NOW the ship date is July! Stay away from these crooks!

No order tracking! No phone number to contact, no order arrived!! DID not respond to my email. I'm out 140.00!!!

So as a Valentine's Day gift, the man I'm dating went online and found a beautiful sterling silver 2 stone ring that we could put our birthstones into and have our names engraved on the ring. It took over 2 weeks to get it and when it finally came, we were immensely disappointed. My birthstone is a diamond and his a blue topaz. The topaz looks ok, although very small but my birthstone has prongs around the stone (his does not and nor does the picture on the site) which makes it practically invisible. What is the point of ordering a couples ring if you feel like his is the only stone on the ring?? Will NEVER order from them again...there's a reason it was only $89.99 and we will be returning it asap. I will be purchasing one from a reputable jeweler that I can see it in person first, ugh!!

I ordered a collectible 'icon' doll for Christmas as a gift. The doll cost over $130 so I assumed it would be of good quality. When the doll arrived, on time, it looked nothing like the doll advertised on the site. In addition, one of the arms of the doll was severed at the wrist. I contacted customer service on 12/27 and was advised that I would receive a new doll within 4-6 weeks. I felt that was quite a long time to wait for a replacement but thought oh well since I was already disappointed with the product and embarrassed by the quality as the buyer of the gift. I just accepted it. Fast forward 2 months later and numerous communications with the company and I still have not received the replacement. I was advised the replacement shipped on 1/31 but if not received within 30 days to contact company again. Approaching 30 days and still no replacement. Unbelievable! I will never order from this company again.

I ordered checks online for the first time from Bradford Exchange. I input all of the information as requested, including the back routing number and account number at the bottom of my checks. They printed the check incorrectly, leaving off one of the numbers. When I called to complain after receiving my order, I was told sorry, because I ordered online. They don't care about their reputation or their customers. They don't back up their product. They keep no records to even prove to me if it was my fault or theirs. Just sorry. I never had any problems like this when I ordered checks from Current. I would never use them again.

I placed an order for a bracelet, for a birthday present. Offer stated that I would receive package 3-5 days. One week passed and after not receiving the bracelet, I checked status online and it said package would be shipped in the month of April. Never did it say any where that it would take so long to ship, or else I would have not placed the order. I emailed customer service, was supposed to receive a respond with in 24 hrs. It has been a few days since, still no respond. I finally spoke with a customer service rep, she said it would not be shipped until April and there is nothing that can be done about that. I felt forced to cancel. Very disappointed and I will never order from them again.

I ordered the granddaughter ring that looks like a daisy on Jan 24th with guaranteed delivery by Valentine's Day. It's still not here. They waited 19 days to ship the item knowing the impeding snow storms to come. Now I have nothing to give on Valentine's Day. I feel horrible and the day is ruined. I will not be a returning customer and expect compensation for their failed guarantee.

On January 28th, 2014 I ordered a ring to be engraved and guaranteed arrival by Valentines Day. I kept tracking this and no information was available. I sent two inquiries starting the first week in February and the 2nd with no response from their Customer Service. I finally called today 2/13/2014 and was told the ring will not arrive on time. I was never notified and was told Customer Service is backed up so that is why I have not been responded to via email. I am now not able to give this gift to my love on Valentines Day when he arrives home. I would NEVER order again from them. Very dissatisfied Customer who will never return. Maybe add more Reps and engravers when you advertise Guarantee Delivery.

I ordered a gift from The Bradford Exchange, it was the Visions of Christ music box by Thomas Kinkade. I printed out the music box that was shown online. When I received my order today I could not believe how the item was so different from what The Bradford Exchange showed online. The faces are horrible in the sculptures. The eyes of even Jesus are black and they look like they are all missing their eyes. Also the painting on the lid of the box showing an image of Jesus in the sun has him looking like he has sunglasses on. I will NEVER order from this company again. This was my first and last time to do business with them. When I spoke to customer service they could have cared less that I was upset and will now have to wait for a refund of my money. They are displaying false advertisement and should not be allowed to do this. Shame on Thomas Kinkade for allowing them to use his name on items like these.

They advertise as buy one box get the second free. The checks boxes, however, are only half full and the number of checks in each pack is 23. I believe they count on people assuming the boxes would be full. I will not reorder from them.

I ordered something from this company once before and I thought that it was my fault because perhaps I hadn't read the fine print. Three years ago I ordered a wolf plate for a friend. It turns out that it was the first in a series because I received a second plate and my credit card was charged. I called the company and explained that I didn't want the series, just the one plate. They cancelled the order and I just wrote it off as not paying careful attention when ordering. This past Christmas, I ordered a bracelet for my daughter and the cost was $99.00. I was to make three payments with tax included. I noticed yesterday that my account had been charged for a fourth time. I went to the BE website to find out what was going on. The bracelet is now marketed for $119.00. Hmmm, did I make another mistake? I don't think so. I will never use this company again. BE must be run by criminals.

I order the Excalibur Ring for my husband for Christmas. The first time I have been able to buy him something really nice in a really long time. After about I received I was told it was on back order. Then I received the tracking # and was told it was shipped out by FedEx smart post and was delivered to the Melrose Park Post office and was delivered to me on 12/30/2013. It was not delivered to me. I live in Des Plaines. It was delivered to address of a dear friend that has been dead for over 10 years. I don't know who lives there now.

Give this company a very wide berth and beware. I ordered 3 things from them in November 2013 and early December of the same year, namely an Egyptian Charm Bracelet, An Egyptian Treasures Necklace and for a wedding Anniversary gift, a Cleopatra Goddess of the Nile figurine. The other two were Christmas presents for my wife. The Bracelet duly arrived on time but the Necklace came on the 30th December only after repeated phone calls. I was made a load of false promises including an absolute assurance that I would receive this item on the 24th of December Christmas Eve, but of course this did not arrive.

First I order the Biker's Blessing Pendant Necklace on the 15th which I was assured at that time the necklace would be here by the 24th of December. Then of course I don't get it, so I was told I would get it a week later which of course it doesn't come until it arrives Today January 16, 2014!!!! The necklace is in 2 pieces, like they forgot to put it together. I ordered gifts from 3 other companies, including one that had to do an engraving and received all my gifts on the 21st and 22nd of December.

I am very dissatisfied that my 94-year-old father is now being inundated with mail from the Bradford Exchange. He buys just about everything that they target him for: numerous steam engine models, track, Snoopy trains, John Wayne trains, cuckoo clocks and more. Their billing is confusing and he pays every bill that comes in, leaving an impossible paper trail for myself and my sister (Powers of Attorney) to follow. As he seems to get pleasure from receiving "toys", we are loathe to intervene, but he is completely confused by what he has or has not paid for. We are not entirely sure either if he has received all the many things he has ordered.

I ordered my wife a ring on Dec. 15, 2013, and it was stated that the order would arrive before Christmas. I assumed that was Christmas 2013, but it is very possible that I was mistaken. They must have meant Christmas 2014. If then even. The Story Of Our Love ring was going to be one of my wife's Christmas presents, but it looks like it will not even arrive until after Valentines Day 2014. I continually check on the order status. It began as shipping out 12/18/13, then 12/24/13, then 12/28/13, then 01/02/14, then 01/10/14. Now it states 01/18/2014. Beware of ordering anything from them. If you plan on giving it as a 25th anniversary gift, it MAY arrive by your 50th anniversary. I understand that through the holidays things get hectic, etc. I am a repeat customer and simply cannot recommend this company to anyone anymore. I hope my wife receives her ring before Christmas 2014. Maybe, but I am not looking for it before then...

I ordered a personalized ring on 11-20-13 and gave all information required. It was guaranteed to be delivered for Christmas. I called back on 12-10-13 to check since I hadn't heard a thing. Was told they didn't have some info right so my credit card didn't work but it was already and just waiting for payment so it could be mailed out. They couldn't call because the guy that took the order didn't take the phone number right. I gave everything to them again and was told it went through this time. I changed the shipping address to my parents house as that was who it was for anyway and they don't live in the same city. Said it will be mailed right out.

Same Experience as another here. Ordered a Ring for my daughter on 12/17/13. Every indication it would get to shipping address before Christmas. On 12/23/13, I get an e-mail advising me "We are happy your order is being prepared for shipment". Really???? Glad they're happy, because I'm not! They charged my credit card for the order that day. Their website reported item was shipped 12/23/13, but FedEx Website showed they didn't the item for shipment until 12/26/13 and it won't get delivered until 12/31/13. Add to that, the Bradford Exchange site is now bragging items purchased today will arrive before Christmas??? How the heck can my order from almost 10 days ago not get delivered until the first of the year???

I finally received my Personalized "The Story Of Our Love" 3-Band Diamond Ring after 7 months of waiting. Don't get me wrong, it's pretty ring but it's not like the one they have on the website. If I wasn't getting 50% off on it, I'd send it back. I'm just done with this company.

In early December of 2012, I placed an order for a Thomas Kinkade snowman from The Bradford Exchange. They provided me with a tracking number, however, the tracking of my package stalled while the package was in transit and I was unable to obtain any information on what the situation was. Not entirely the fault of The Bradford Exchange, and not my main complaint. When this purchase finally found its way to me, it was not in time for Christmas. To make matters worse, what I received was a Disney Tinkerbelle statue of some kind. I returned it, vowing not to order from The Bradford Exchange again, as the buying experience had been a headache from the very beginning.

The ad states the Morgan Silver Dollar is uncirculated. I recognize the dollar can have some bag marks. What I received was a Morgan with several heavy/severe gashes in it on both sides. The breast feathers on the bird were worn away. The nose was worn and the end of the word "Liberty" on the crown could almost not be read. This is NOT uncirculated condition in my mind. Also, the coin was clearly NOT a representation of what was pictured! Return is suppose to be free. I filled out the form for a return label, I'm still waiting for that label. There was no receipt of purchase. Overall an EXTREMELY disappointing experience. I might as well been dealing with an overseas ebay client. I believe they have lost my business permanently. The only way I would consider further business is if they rectify this purchase with an exchange of a very near perfect 1921 Morgan like the one pictured. I'm not at all confident that will happen. :-( First photo - what they claim to sell you. 2nd photo - what I received. 3rd photo shows case. 4th photo shows back of coin - feathers on breast worn, heavy mark under arrow.

How are a company allowed to take your money then ignore you without so much as a receipt? Alarm bells are ringing. I have just read lots of bad things. Before I paid, I was told I would receive my goods in two days. For reassurance, I tried ringing them few times, number out of order. Then I got through to automated service saying it will call back in one hour. When I log in, I'm told the same as yesterday, information update in 24 hours. By tomorrow, I think my money for the goods will be gone from my account. I don't think I will have my goods tomorrow even though I would have paid express delivery for this date. Watch this space.

I placed an order on 11/27/13 and the order shipped via FedEx SmartPost. FedEx has no record of the tracking number. Bradford has the same information from FedEx that I have. The rep I spoke to now says because of the holiday, the shipment times may be as much as 15 business days instead of 7-10 as advertised on their website. I had contacted them three times about this shipment and every time was told I had to wait it out. I told the rep on this morning's call that this was unacceptable and to resend the item. She said I would have to pay for it. Um, no. Told them to resend the item and if/when the first shipment showed up, I would refuse the package.

This is a 40 year old, very reputable company. I got a very nice agent on the phone with me one day who explained to me that most of their customers are very mature (60 years of age +) and these people are dealing with speaking with people with dementia, deafness, etc., etc., many times a day and over and over again. They have a very mature customer base and have been in the business for long enough to prove that they aren't "scamming" anyone. If you feel that way, it’s because you either did not read the ad properly and thoroughly, or call to double check the appropriate information before placing your order.

I ordered checks, and they took my payment for them. I waited until a week after they said I would get them, and called them back. They repeated my address back to me correctly and sent me a new shipment of checks which I still haven’t received. They have their money and I have no product. This company is a scam.

I got an email about a ring being ordered. It had my full name, address, and email. I ordered NOTHING from this company and have NEVER visited their site. I called them. They said I had two items on order. They said no credit card was on file. I asked them to cancel both orders and they said they would do so and flag the account. HOWEVER, there was no alarm in the woman's voice, she was calm but nice and suggested I make sure no one with my email information would have placed these two orders. I don't know how on earth she would expect me to pursue that. I'm not sure if this is a scam on their part or if someone did actually place two items on order. I just hope they do NOT have my credit card.

Placed an order for a ring. It was supposed to ship on a specific date. Every day since then the ship date has changed. Julia at Bradford Exchange customer service couldn't give me any definitive info. I can't even cancel my order because they already authorized my credit card. Please don't be as dumb as I am and ever order from them!!!

Apparently when one orders an item from the Bradford Exchange there are little boxes you must watch out for. I failed to spot one and they proceeded to send and bill for a set of the item. It looks like to me like I should only have to check a box if I want the set and not if I don't want the set. My time is valuable. If they are doing this to me they are doing it to others as well. The Bradford Exchange should have to compensate customers they steal time and resources from. Are there others?

I order my ring in May. It was due to be at my house on July 27th. Two days before July 27th, I get a post card saying it's on backorder and now I won't be getting it till Oct 24. I wasn't happy but I loved the ring so I went ahead and said, "Go ahead and send it anyway..." Well once again right before it's due to be here, I get another post card saying I won't be getting it till December. Now I'm pissed. I want my stuff. When I call customer service, all I get is, "We're sorry. There is nothing we can do, yadda yadda yadda." I mean come on, get your ** together, Bradford Exchange!

My daughter received this as a gift while in Texas. When she returned home I looked at it. It was NOTHING like the depicted picture or beautiful description. It looks like costume jewelry that lost the jewel! No sapphire or diamonds adorned this necklace and where the sapphire was supposed to be was an empty spot the size of a pin! I was so disappointed! I still have it to remind myself never to buy from them again! :(

I paid for special shipping and got a confirmation. It took them 3 weeks!!!!!! Also there was an error on checks and labels. Called customer care for two days; always closed, I even check the time zones. So I emailed them. They were snotty. Since I ordered online, I could not get a free replacement. Not happy with the service or shipping. They encourage you to buy online. Then it's not guaranteed! Not happy with this company!!!! Never again!!! A waste of $40!

My Husband ordered me an Anniversary Gift in May 2013 and we still have not received it. They have pulled payments off his credit card and have stated they would send another one so far twice and still have not received my gift. I can’t understand how they can continue to charge you for something you have not received. Their customer service is horrible and very cold on situations like this. We will not be ordering from them again even if and when I get my now obviously changed to Christmas Gift!!! Very poor business!!

I ordered a personalized bridal set on May 29th and received an email on June 7th stating my rings had been shipped and I should receive them in 7-10 business days. Well, that came and went, called and they said, "Oh it can take 15 days." Okay, well now it's been 15 days, I called and now all of a sudden, I got to wait 30 days. This company is so crooked and a crock of **!!

I sent my money in March and I have yet to get any response from them.

I ordered a ring for my daughter who is going to be 15 so it's very special for her and me. I went back online and it said that the ring has been shipped which was not true. When I called, the rep didn't know what happened to the ring. She said she could resend it back but it was out of stock. I was upset and she offered to rush the ring for $12 and I said to her, "You should waive the rushing fee; if not, cancel my order and put my money back." This is an awful company.

There are a series of e-businesses that I get purchase and invoices from mailed to me from address Milwaukee Avenue Niles, Illinois such as Bradford Exchange and Doubleday Large Print books and several others. It started with Doubleday Large Print books being sent to me when I never ordered them and then. They demand payment or be sent to a collection agency. I live in Minnesota, so we have an if unsolicited products are sent, we do not have to return products. This company targeted a senior/disabled apartment complex. There were at least 3-5 people from a 160 unit complex getting books from them with an invoice saying that we ordered this stuff, when, in fact, we did not. They are relying on old age and illness to not see through a scam or not remember that we did not order anything.

In November 2011, I purchased the St. Louis Cardinals World Series Train set. It was going to be a gift for my husband for Christmas. Mind you, this was purchased in the beginning of November. December arrived and no train (I did realize they would be sent a piece at a time, but I thought, surely, I would have at least received something). The middle of December arrived, and I still received nothing. Trying to get in contact with customer service with this company is like pulling teeth. Not wanting to get out of the holiday spirit, I just let it be.

I ordered a Thomas Kinkade wondrous pull-up tree on 10/26/2012 with a payment of $87.96. I received the tree and returned it in November 2012. I decided I didn't want it without even opening the box. I took the unopened box to the post office and sent it back on November 12, 2012. I slid the returned slip through a slit made in the tape on the box, without even opening the box. Now they are telling me I never sent it back. So I contacted my carrier, and asked about it. That's where I am now, with no tree and out $87.96

I ordered specialized MLB checks for my husband with a specific delivery date (which I paid for) and when I received shipping confirmation, the date was a week past the guaranteed date. This means, breach of contract. If you read this, do not purchase from this seller. This seller is fraudulent and charges for illegal transactions.

I ordered the John Deere Train Set in October 2012 and to date, February 2013, I've only received the engine. I called today and was told that the rest of the shipment was back ordered. What a crock of ** this company is. Please don't waste your time and money with this company! All the complaints speak for this company.

I ordered a Steeler bracelet in November that guaranteed delivery by Christmas. In December, I noticed the ship date had changed to January 21, 2013. When I called, they said no. I was on the list and the item would be guaranteed for Christmas. One week before Christmas, I called again and was told the item would not ship until January. When I questioned when they were going to let me know that I would not have the item in time for Christmas, they replied like it was my fault for not ordering the item until November. I was notified the item shipped on December 21st so my hopes were up that it would arrive before Christmas. No such luck. They shipped it ground and it was not delivered until January. I would never, ever, ever purchase anything else from this company.

On December 6th, I ordered a ring set that was set to be shipped on the 17th, so I could receive and give it as a gift on Christmas. This was on my confirmation receipt: "Your total cost will be billed in interest-free installments. The first installment will be billed at time of shipment. Subsequent installments will be charged to your credit card on a monthly basis until the item is paid in full." So I had payment set to come out on the 17th when it was set to be shipped the first day.

What a backwards company! I ordered some specialty Steelers shoes from them in September; it stated "in stock". Two months later, I called (20-minute wait) and they said they were back ordered and would ship in December. In November, I got a postcard saying they were further back-ordered and unless I renewed my order, the order would be cancelled. I didn't respond since those were the directions, if I no longer wanted them. Now I have a charge on my CC for the shoes and it says they shipped. Four months later! Now the season is all but over and my shoes are on the way. They should have at least given me the option since the postcard said it was cancelled. Now I'm on hold again, 15 minutes so far.

I somehow signed up for emails from The Bradford Exchange. I have tried repeatedly to get my email taken off their list including direct emails to them. I have already made two complaints to the FCC and plan on making more as I am still getting unwanted emails. Stay away from them.

I was reading the newspaper and had seen an advertisement for a Disney Tree from the company "The Bradford Exchange." I was just looking to inquire about the product and put down my details but didn't sign anything. However, now I am getting regular letters demanding payments for a product I haven't even received. Have I entered an agreement or is this Bradford Exchange pushing their luck?

In May 2012, I was sent an unsolicited doll, a duplicate of one I had ordered. I pointed this out to their Customer Care dept. who apologized and said they would send a label out to cover the return postage. Before they did this, I was invoiced $39.99 for a doll I had not ordered! Three months later, after many phone calls and letters from me, I got my money refunded but no apology from the company admitting its error. Case closed? No chance! Guess what came in the post this morning? Yep, it was another invoice threatening legal action unless I paid them the outstanding amounts owing on the original unsolicited doll. So my question to Mr. Nigel **, Managing Director, is, "At a time when so many capable, able people are unemployed, why do you have such sorry excuses working for you? Is there inter-departmental warfare going on that renders one department incapable of dealing with another or is it just that no one cares about the customer?"

After reading all these complaints, it makes me wish I did more research before placing orders with Bradford Exchange. I miscarried twins and decided I'd order two Reborn lifelike dolls to kind of fill the void (might sound silly, but that's your opinion) and decided I didn't really need them. I wanted to cancel my orders before they shipped, too late on one of them. It was shipped yesterday, so we'll see how long it takes to get here, I will probably either sell it on eBay or chance returning it. I called this number, 847.966.2770, and spoke to a real nice man named Omar. He cancelled my order for me and was very helpful.

Southern cross ring - I returned a ring that was losing all its silver coating. They refused to honor the satisfaction guarantee, saying that it was damaged in the return post when it clearly was not. Could someone please advise me as to what I can do? Thank you. PS: They sent the pathetic original ring back to me. It is not damaged but still has no silver coating, which began to wear off in the first month and I cannot wear it.

I purchased a Swarovski Crystal Bracelet. When it arrived 6 weeks later, I was unable to see a single crystal on the bracelet. It was not made very well. I tried to contact by phone and email, several times to receive the required "code" for return. Their system states satisfaction guaranteed, but no one answers the phone or returns emails. I held for over 90 minutes, listening to the taped recording "How to make a credit card payment on my account?" I will never order from them again. I will tell everyone they do not honor their guarantee, cheap junk.

I was subscribed to a subscription plan with Bradford Exchange. I received 3 items out of 5. I emailed them a week ago, with no response. So finally, I decided to call them. I talked to a supervisor. He said the last two items in my collection were cancelled. I asked the supervisor why/how when I'm on a subscription plan. He had no answer. I was also on another subscription plan. I finally got fed up and told him to cancel that subscription plan because who knows if I'll get those items that were advertised and to close my account completely. Please anyone who reads this: don't deal with Bradford Exchange; they're terrible. Here's their phone number if anyone wants to give them a piece of their mind: 1-866-907-3607.

I purchased a Love Bug music box. When it arrived, I discovered it was typical Chinese junk and the tune was not even recognizable. Per their 100% money back guarantee, over a 2-week period I contacted them through their website to get a return card and the postage paid return label. Their website says they'll respond in 1 business day. I have yet to receive a response despite six e-mails over two weeks. There is no way to contact them by phone as it is all automated. I wish I had read the other complaints here as I would have known better than to order from what is apparently a fly by night company. At this point, I will return it to them at my expense, signature required. Once I have that, I will contact my credit card company for a refund and let them fight it out with Bradford.

I have tried a few times to correct the issue with them, but I am getting nowhere. I placed an order for Grandma Envelope Locket for Christmas. First, the representative never put the order in, and I had to call again and re-order. Because they were not sure I would get it, they did priority shipping, but didn't charge me the extra cost. I thought that was great. Then, I not only got the priority shipment of the locket, but a few days later, got the other locket that we thought the order for was never placed. I called up and waited 45 minutes on hold to speak to someone. I was angry, so they told me to send back the 2nd locket, and provided me some code to put on the package, so their warehouse would know it was a return.

I placed my order on 2-14-12 for Always my Daughter diamond necklace. They said it could take 7 to 10 day. It is now the 1st of March and I have not received the necklace or heard anything from the Bradford Exchange. I have been trying for days to speak to someone on the phone but finding it impossible to get through to all the numbers on the list for Bradford Exchange.This is my first experience and it is terrible. I will never order again from them. It is impossible to get through to customer service. I would like to know the status of the jewellery I have ordered and already paid for. Please contact me right away. Thank you.

I received confirmation that my ornament would be received on or before 12-24-2011. I have not received it as yet. My husband and I have tradition that every year, we place a cute "two of us" ornament on the tree together. This time is was the Snow Tail ornaments drinking coffee together. Anyway, no ornament and no contact. It is difficult to find a number. When I finally did get through hoops, the customer service rep an old grouchy woman did nothing to help. I want my money back and they can keep the ornament. I will stick with Hallmark!

About 8 months ago, I ordered a 12-piece set and in the last 3 or so I haven't received a piece for my collection. I have sent 5 letters or more with my phone number and I haven't even gotten one call from anyone in the company.

This is the worst company ever. I purchased one train snow globe and instead they keep sending and charging me for items I didn’t ask for. I am trying to cancel a subscription. I have emailed them. Received an email saying when my next purchase was going to arrive! And I tried calling the 800 number and there is always automated system. I can be on hold for 30-40 minutes and no respond! I am so unhappy with this company.

I ordered an Indian head penny ring from you in Sept. 19, 2011. I am still awaiting the experience of actually placing it on my 88-year-old mother,in Casper. The Pony Express is faster! Signed, lackadaisical!

This company provides no way to contact them. When I received the "order will be delayed card" I called the number on the card and only got an answering type system. I needed to badly let them know that the credit card I was going to use, I've had canceled due to illegal charges against it.

In the beginning or April, I ordered a personalized watch for Mother’s Day. It was supposed to be guaranteed to arrive by Mother’s Day. Mother’s Day was Sunday, and I hadn't received the watch yet. I called the Thursday before and asked where it was. The operator said they had no control over shipment by their vendors, and it would be sent overnight if necessary.

I ordered a watch in behalf of my mom, about a year and half ago. We had problems from the start. We didn't receive the watch on time (took them months). Recently, the watch broke so we sent it back for repair. They then sent it back, but stuck another watch on order without my permission. Without consent, they carried on with the order and proceeded to take money out of my account!

Two years in a row, I ordered expensive items from Bradford Exchange for Christmas presents. Each time, they promised timely delivery before Christmas. Each time, I received them long afterward. The first time, not only did they not arrive for Christmas, I also kept getting notices that they had been sent. Nothing came. Finally, in March or April of last year, yet not having received anything, I cancelled the order. It took many more months to get the account straightened out. Don't do business with them. It's not worth the heartaches and headaches. I told them that I would never do business with them, and they simply don't care. I never heard an apology, or a peep. Poor outfit to do business with.

I ordered 2 Christmas presents, which I was told they both would be delivered to my house. Well before Christmas, I have not received anything yet and you're telling me to make payments on something I have not had. Also, I would like to say I'm really disgusted about the length of time you have to wait to actually speak to someone. I don't think I will bother your service again, I'm very disappointed! I've also asked for people to get in touch with me but no one has, there's just lack of communication.

I received my November issue of American Legion. I saw an ad for a locket necklace from Bradford Exchange. I sent check on December 16 for it, a Christmas gift for my girlfriend. I also saw an ad from Danbury Mint for a very pretty bracelet. I sent a check for both on the same day, (16th), for my girlfriend’s present. I received the beautiful bracelet from Danbury 2 days before Christmas, but I have not heard a word or received anything from Bradford. I just finished emailing them. Now I see all the complaints.

I recently purchased and received the Pittsburgh Steelers beaded bracelet. While I really love the bracelet, it comes apart when you wear it. There is a little piece that screws in the end and when you wear it, it unscrews. My charms have fallen off numerous times; luckily I did not lose any. My cousin got the same bracelet and it does the same thing. I really would love to keep the bracelet if they would have a fix for it, but I called and they said they have not had any other complaints. And 'til they do, the only thing to do is send it back for another one (and since two that I know of do the same thing, I can't see where that would help) or get a refund.

I ordered 4 Christmas gifts from The Bradford Exchange on November 24, 2010. I gave them my credit card information. The next day, I got an email telling me my order had been received and my order would be shipped between December 2 and December 10. I checked the status of my order and it showed they would not be shipped till January 11, 2011. I called them and was put on hold for 30 minutes. At first they told me it was because my credit card address did not match my mailing address, so she checked and they did match. The next excuse was because I had never ordered from them, they would not accept my credit card and that I would have to mail them a check, and once it cleared then my order would be shipped. But I have ordered from them before, granted it was years ago, but I still was a returning customer. I told them they would never get my business again. They could keep their items and I would find my family Christmas gifts somewhere else.

I ordered checks online and not only did it take 3 weeks to receive, the account number was wrong. When I called to tell them this, they said they couldn't refund the money or send out new ones for free because it was an order placed online. So now I have to order new checks and I am also out of the money that I paid for them.

In October last year, I ordered a bracelet for my daughter's 21st in December. The bracelet didn't arrive until just before Christmas, which resulted in some concern that it wouldn't arrive before my daughter's 21st, on the 29th. I recently asked my daughter why I had not seen the bracelet for a while and she showed me the bracelet. It had become very discolored and some of the 'droplets' had simply dropped off.

In June of 2009, I ordered a figurine birthday gift for a friend. Her birthday was in August. I received the item in December 29. The bill for it came in January 2010. I called to tell them they would wait months for the payment as I waited way too many months for my item. I was told I would be sent to collections. I will never deal with these people again.

I ordered an M&M's jacket for my granddaughter back in August and still haven't received it. They say it might never be filled. That’s great; she has no Christmas present now. She is mentally and physically handicapped and loves M&M's. Now that the order has been pushed back until February, I don't know what to do.