The Bradford Exchange Online Reviews

No wonder why they have multiple class action lawsuits against them! If I could rate Bradford Exchange zero stars, I would happily chisel it into stone like an ancient warning for future generations. Extra payments taken out of my account and no product received! That's a criminal offense! I never even received the product that was sent to collections. I’ve been a loyal subscriber to their Harry Potter collection for three years. Never missed a payment — because they’re on automatic withdrawal, right? Well apparently even that isn’t idiot-proof on their end, because somehow they “missed” a payment… And instead of sending me a single phone call, text, or email (you know, the basics that literally every company on earth uses), they decided to keep shipping products AND quietly toss my account to collections. No warning. No notification. Not even a passive-aggressive owl.

I'm dying of cancer and have a very limited of time. I wanted to get my four daughters something special from me so I order four candles. You took the money but i only got two of them. Had to call you said I have too reorder them them. Two weeks went buy and got one more. Called again and got the same bullshit. Won't get the last one until June 8. So much for wanting to get my daughters anything while I'm alive. Just thank you for none help.

Absolute junk. My mom paid $120 for a glass globe Mickey Mouse music box that was supposed to be an high quality adult collectible and Mickey’s paint is all cracked and coming off. It’s disgusting that they call this high quality!

The checks I received are incorrect. They were printed with a different name. I reached out to customer service to have them correct the name. However, they refused to correct or refund and asked me to make another order. Bad experience and never order from them.

I ordered two very expensive items back in February while I was moving, I typed the wrong address in which of course was my fault so I contacted them to have it fixed and that involved canceling my order so I did. Soon after I reordered over the phone only to be told both items were out of stock not even days later and that one item wouldn’t come until the end of April and the other somewhere in July messing with my plans of when I wanted them to arrive. I checked my order today as of April 16 to find out that they canceled my order on April 9th, I didn’t once receive an email that it was canceled or receive and email when I was reordering it, not only was the person on the phone difficult to hear they kept trying to push the subscription and other items onto me. I would stay away from this company customer service is horrible, they don’t send emails out and overall the website doesn’t seem to update properly.

Total false marketing/ pricing. My order was to be for $22, but ended up $39 because the $22 was disguised as a cash back on a $15/ month cash back site. Never again will I shop Bradford.

Sending me heavily Circulated coins and trying to pass them off as uncirculated and when I return them for exchange they send the same one back to me several times now.

Product came late. I said I do not want to be in this VIP subscription thing. They did it anyways. Billed me another $150 and sent the same stuff again!

I ordered the granddaughter bracelet with the her name engraved and crystals. Received it and it was nothing like the picture. You can hardly see the name and the crystals are big and cheap looking! I was so disappointed.

I asked to cancel my order, but the subscription was never canceled by customer service. Now I have to return the item for a refund. The customer service supervisor was very nasty on the phone.