The Bradford Exchange Online Reviews

Terribly dissatisfied. Ordered something for my mom well before Xmas and the item never was delivered when it was scheduled. Said it would get there around Dec. 19. Now Jan. 13 and still in transit. Will never use this company again. Poor customer service. If the item was back-ordered, they should tell you that. No communication. Paid more than $100 with shipping. Avoid this company. I know I will in the future.

I ordered a ring for my wife as a Christmas present, every time I checked their website it stated there was no order. I received an email that I still owed on a previous order. I don't ever remember ordering from them and besides if I did it would have been full payment on my card. So, I replied to that email stating that I wanted the order cancelled. Today I received a letter from them and in two lines it stated 1) I don't have a history with them to order the ring. (What? I can't order because I never ordered. Suspicion starts to rise.) 2) Or you have an outstanding balance at your household. (Ok - I just moved up here from Kentucky a few years ago and I know I have never ordered anything from them living up here.)

After multiple emails and calls.....Again, I have no response! The failure in customer service continues. Despite sending multiple email requests to cancel, I have continued to be billed, in some months twice, for shot glasses I did not want and did not intend to receive. I called and spoke with a representative who located the subscription

Scam, They charged my card but never sent the product. I called them and they gave me a bogus shipping number that did not exist. I had my credit card company get my money back and then Bradford started invoicing me.

I ordered this necklace. It is very pretty but I was charged 32.93 for 2 day shipping and it was 21.95 but they charged another $10.98 on top of it And they took another 42.38 for what they say is earrings that I didn’t order And didn’t get. They want refund me for 30 days. I will never order again off them. They think people have money to pay them for nothing. I never got a receipt from Esther of these items and I never got a tracking number.

I ordered a personalized Christmas ornament on November 12, 2025. Today is January 8, 2026 and I have still not received it. I wish I had read these reviews before I used this company. They are awful!!!

I thought I was ordering a jewelry box with a beautiful inscription to my granddaughter. It also had a small heart that I could have inscribed with her name. With delivery and tax the jewelry box was $105. What I received is a jewelry box the size of a matchbox car. That’s the most my granddaughter will be able to fit one ring in the box. It was a very deceptive advertising on the very very last line of a very lengthy description, was the size. This is the last thing I buy at Bradford Exchange.

I am so disappointment with Bradford Exchange and I have been ordering from them for 40 years but, I will not be ordering anymore. I placed an ordered for my sister 12/02/25 and she never received it yet 06/01/25. I change the address for each purchase I make online to send home to my family but, for reason they send to the same address.

Totally disappointed and dissatisfied. Will never use them again or recommend anyone. Prices are excessively inflated and quality of the merchandise is poor. I'll definitely be alerting my followers not to do business with Bradford Exchange.

All I wanted was a box of checks, and they advertised the lowest price. I had no idea when I paid for the checks they would automatically enroll in a fraudulent "service" that drains my account every month.