The Bradford Exchange Online Reviews

I purchased a $200 musical Santa Claus figurine on April 23rd, in plenty of time for Mother’s Day. It arrived May 2nd with multiple stains on the white under coat. When I called customer service, the agent was very nonchalant and gave strong “sounds like it’s your fault, not ours.” Ultimately, I could get a refund for replacement AFTER they received the damaged. I returned the damaged one on May 23rd and it was received on May 5th. I still haven’t received the replacement. I was sent a notification saying it was shipped yesterday My 11th, but when I checked the tracking, it says that the package has not been delivered for shipping. Sadly, Mother’s Day has come and gone with no Santa in sight. :) Needless to say, I won’t purchase from them again.🥹

If I could I would negative stars. I have ordered a ring for my granddaughter's high-school graduation. The first one was the incorrect size. The second and third were severely discolored. Their quality control is horrible. On the plus side customer service has been good so far.

Website said “order now and get it by the 8th” for Mother’s Day. It is after the 8th and still have not received my $250 package which cost $30 in shipping. I also had to reach out in order to obtain my order confirmation email and tracking number which was a huge pain just to do. And my tracking number does not work. I have reached out several times by email and via phone with no answer/response. Please everyone, do NOT use this place. They have nice-looking things but you HAVE to be careful. And a lot of their things are on a monthly subscription that you are NOT informed about.

I specifically remember clicking no to receiving subscriptions of these coins. My husband wanted 1, and now they’re charging me every 2 weeks, and I can’t log in as it says my email address is not registered, although it is the same email that they send the receipt to. I’ve anyway emailed with no response, and I’m disgusted! What terrible company. The coin is only plated, it’s not worth the money they charge out the $11 fees and shipping. I’m so upset! Never order from them, go anywhere else!

Ordered a necklace May 4, 2026. I am unable to see it on the account. Customer service help me set up on May 5, 2026. I asked to cancel it May 5, as it is being sent to my granddaughter for her birthday given I have no way to view or track it. Customer service told me it was already being shipped and it was too late. May 7, 2026, USPS states label has been made and they are awaiting package from the merchant. 3 days from the order date and I can't cancel but it hasn't been shipped yet. The shipping cost, 10.98, covers priority shipping at USPS. The site gives you a link to get a shipping rebate. After calling Bradford Exchange rewards, I was informed they would charge $16.95 a month for this service. Nowhere did it say there would be a charge associated with the rewards. This used to be a good company. Never again.

No wonder why they have multiple class action lawsuits against them! If I could rate Bradford Exchange zero stars, I would happily chisel it into stone like an ancient warning for future generations. Extra payments taken out of my account and no product received! That's a criminal offense! I never even received the product that was sent to collections. I’ve been a loyal subscriber to their Harry Potter collection for three years. Never missed a payment — because they’re on automatic withdrawal, right? Well apparently even that isn’t idiot-proof on their end, because somehow they “missed” a payment… And instead of sending me a single phone call, text, or email (you know, the basics that literally every company on earth uses), they decided to keep shipping products AND quietly toss my account to collections. No warning. No notification. Not even a passive-aggressive owl.

I'm dying of cancer and have a very limited of time. I wanted to get my four daughters something special from me so I order four candles. You took the money but i only got two of them. Had to call you said I have too reorder them them. Two weeks went buy and got one more. Called again and got the same bullshit. Won't get the last one until June 8. So much for wanting to get my daughters anything while I'm alive. Just thank you for none help.

Absolute junk. My mom paid $120 for a glass globe Mickey Mouse music box that was supposed to be an high quality adult collectible and Mickey’s paint is all cracked and coming off. It’s disgusting that they call this high quality!

The checks I received are incorrect. They were printed with a different name. I reached out to customer service to have them correct the name. However, they refused to correct or refund and asked me to make another order. Bad experience and never order from them.

I ordered two very expensive items back in February while I was moving, I typed the wrong address in which of course was my fault so I contacted them to have it fixed and that involved canceling my order so I did. Soon after I reordered over the phone only to be told both items were out of stock not even days later and that one item wouldn’t come until the end of April and the other somewhere in July messing with my plans of when I wanted them to arrive. I checked my order today as of April 16 to find out that they canceled my order on April 9th, I didn’t once receive an email that it was canceled or receive and email when I was reordering it, not only was the person on the phone difficult to hear they kept trying to push the subscription and other items onto me. I would stay away from this company customer service is horrible, they don’t send emails out and overall the website doesn’t seem to update properly.