The Bradford Exchange Online

The Bradford Exchange Online

 2.1/5 (64 reviews)

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Overall Rating2.1 out of 5
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About The Bradford Exchange Online

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 15, 2023

I noticed a monthly payment coming out of my bank account and then realized this had gone on for quite a few months. They said I signed up for rewards when I ordered checks. I did no such thing. Will never order from this company again. They are very deceptive.

2 people found this review helpful
Verified Reviewer
Original review: April 1, 2023

Updated on 04/08/2023: I’ve gotten some feedback from The Bradford Exchange Customer Service department. After extensive research, I’ve found all the documents supporting my refund demands. That is as of today. An e-mail sent by a nameless customer service representative stating that Bradford Exchange didn’t withdraw the full amount of $139.00 I authorized them to deduct from my bank. Oh no, according to them, they converted my authorized payment into monthly installments of $46.99 without my consent or approval. How dare Bradford Exchange divert my funds without notifying me for approval. They did reimburse me the one-time withdrawal fee. However when you read on the invoice sent to me, yes I’m paraphrasing “… No further action required at this time…” Ya’d think (well I did) all's done.

Ah that’s my error! I’m looking at an invoice stating in bold black ink $139.00 USD paid! Can you appreciate or at least understand my confusion? This should’ve been my decision, not The Bradford Exchange's, they do not have that right! I’m questioning their business ethics, is this legal? I’m seeking legal advice, is this a possible class action situation? I’ve read and re-read their document trying to find somewhere I electronically agreed to this payment modification without my approval or consent. I don’t like to think Ill of people, places, and things but I highly suspect devious unscrupulous motives might be at play?

Original Review: I received the first ungraded coin. Seeing this at triple the cost infuriated me. I returned their package, I’m still waiting for my $139.00 refund to be returned. Bradford ignores my pleas, e-mails and text messages. Their website ad is very misleading. Be sure to read and study the conditions of said agreement before you commit to the sale. What triggered my cancellation, besides the over priced coin was every month a new coin will be sent at the exuberant fee of $114.00 USD! They’ve sat on my cash generating revenue thru accumulated interest in their massive bank account.

Had this been the collection advertised rather than the cheap shot a price gouging us seniors I would’ve bought one collection for all nine (9) of my grandchildren. Shame on you Bradford Exchange. I’ve shared my story with others who’ve had nothing other than utter disdain towards this company, be it their train, the Disney, collectible plates, and several other over priced, undersized (figures, train car, etc sizes) collections.

8 people found this review helpful

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    Verified Reviewer
    Original review: March 30, 2023

    Do not buy from this company,,, I bought my son for his 30th birthday the millionaire's bracelet with black sapphires silver coated bracelet. A year later the sapphires have fallen out and copper is seen coming through the silver. I tried speaking to customer services but he put me through an answer machine instead. I'm furious, not only because this was my son's 30th birthday present but also this bracelet was just over £200. I may as well chuck it in the bin. Do. Not. Buy. From this company....Absolutely disgusting company!!!!

    8 people found this review helpful
    Verified Reviewer
    Original review: March 11, 2023

    I ordered a $75 jewelry box for my wife's birthday. I ordered it the 1st week of February and got it 2 weeks later broken. I was unable to give it to my wife because it was broken, customer service said they will send a new one, her Birthday was March 8th and now it's March 11 and still no tracking or new box. Plus customer service is no longer returning my emails. I am out of $75 and will never order from this place again.

    11 people found this review helpful
    Verified Reviewer
    Original review: March 9, 2023

    I ordered a year's worth of personal checks from B EX. The individual checks will not tear off the pack w/o tearing. Some checks tear so much they are not usable. When I started the 2nd pack of checks w/ the same tear issue, I contacted Customer service. I asked them to replace the defective checks. They will not do anything to correct this issue since it has been 3 months since my purchase date. I also found that the checks are printed on paper that is very flimsy compared to checks from other suppliers. This may contribute to the tearing problem. Order your checks elsewhere, as I now must do.

    8 people found this review helpful
    Verified Reviewer
    Original review: March 9, 2023

    I ordered a Twas the Night Before Christmas house using my credit card. The site said I could split the payments into $40 installments. I chose that option during checkout only to find out they had charged my card for the full amount instead. I checked to see when it would ship and the site said mid-April. I sent an email to cancel the order to which I received a cookie-cutter response that my item had already shipped. I knew this was another lie. I checked the site and they had updated it to say it was In progress for shipping. It has said that for days on end.

    I do not have a tracking number or anything to prove it’s been shipped. I feel like they just put that in the system after they told me they could not cancel it due to it having already shipped. It has NOT shipped. Very very shady Business Practices. If I had found these reviews before I placed said order I never would have ordered. I DID NOT authorize them to take out the full amount at once. As it stands I don’t want this item and would like a full refund. They have lost any future business from me if they don’t remedy this to my liking. Do not offer payment plan and then charge the full amount at once. Unfair and shady at best.

    8 people found this review helpful
    Verified Reviewer
    Original review: March 7, 2023

    I purchased four items from the Bradford Exchange. Upon receiving the items I paid for each item separately on the company's online Portal. I received a receipt number for each item, which I recorded. I also have my Credit card Statement as a Record. I did not receive an email confirmation regarding payment. For months I have been in a dispute with The Bradford Exchange regarding one receipt. Despite me continuing to reply to the company's mailed invoice. I dutifully returned the invoice with all the details of payment. It is impossible to reach this company by phone, unless you are prepared to spend 1 hour in a phone Queue. I sent a formal letter with details of the receipt and credit card payment. There was no reply to my letters, just another invoice which had a delayed "overdue' amount added.

    Today I received notification from a debit collection agency on The Bradford Exchange's behalf for yet another invoice with additional "Overdue' charges. I finally rang The Bradford Exchange and waited for an hour to finally reach Customer Service. I spent my time well, Preparing an online complaint to NSW Department of Fair Trading regarding the matter. I informed the customer service person at The Bradford Exchange, It was my intention to submit my complaint to Fair Trading. Surprise, Surprise. They found my receipt!!! There was no explanation, no apology. I do hope this matter has been resolved. I am yet to receive an email stating the issue is resolved.

    The accounting in this company is extremely poor as is Customer service. I have seen numerous complaints regarding the same issues of The Bradford Exchange Allegedly losing or not having a record of a customer's receipt number. This results wasting an enormous amount of time for the customer. I question why my receipt number was not found in the first place, months ago and why did it take my intention to take The Bradford Exchange to The Department of Fair Trading for them to find my receipt in a matter of minutes?? Why does this company not use an upfront purchase and payment system before sending their product to customers like every other eCommerce Company?

    12 people found this review helpful
    Verified Reviewer
    Original review: Feb. 25, 2023

    I waited for over a year for the parts for my Crimson Tide Express train and still did not receive all the parts either on back order or discontinued. Now they are trying to charge me for a piece I have returned. This company is bad news. Cannot complete orders and way overpriced. Stay away from this company. Wish I had read the reviews before dealing with them

    9 people found this review helpful
    Verified Reviewer
    Original review: Feb. 24, 2023

    I ordered a Precious Moments personalized figurine. First, delivery took twice as long as promised. Second, the ‘personalization’ consisted of printed stickers that came off as soon as opened. Don’t be deceived by this company. Trying to contact them took days, and all that I received was a generic response. I will never shop from them again.

    8 people found this review helpful
    Verified Reviewer
    Original review: Jan. 30, 2023

    This company is a scam!!! They will scam you out of time and money. You will place an order. Get a confirmation # then they will call you and demand more money claiming you did not pay which will hold up shipping. Then they will send you a damaged and broken item. When you send it back they will claim you did not and will not send you a replacement item, but they will lie to you and tell you they did but they did not right elisa? Then they will keep your money and not send you the item!!! This is a scam. Do not buy.

    19 people found this review helpful
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    The Bradford Exchange Online Company Information

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    The Bradford Exchange Online