The Bradford Exchange Online

The Bradford Exchange Online Reviews

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Overall Rating2.0 out of 5
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About The Bradford Exchange Online Reviews

The Bradford Exchange Online Reviews

ConsumerAffairs has collected 762 reviews and 861 ratings.

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Verified purchase
Customer Service

Reviewed Sept. 7, 2023

I ordered two sets of checks. One for my wife and one for me. Each order was billed to my credit card. Only my wife’s checks were delivered. No record of the second order was found. I requested a refund of the missing order. No response. Ever you literally cannot talk to a human there.

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Reviewed Aug. 30, 2023

My account number on my checks were incorrect. I’m a first time customer and they would not refund or replace their error, without charging me again. Terrible customer, service, and money flush down the drain. I would not recommend this company to anyone.

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    Reviewed Aug. 14, 2023

    First one music didn’t work... Sent it back… Got another one and the lettering is wrong and it wasn't my spelling. It was their permanent lettering that I couldn’t change… The item is in Madrid Spain… It was a birthday gift to my granddaughter… They won’t pay for the shipping back to US and therefore won’t do anything about the item… LOVE is in big capital letters with the O being a globe with a butterfly inside… They sent it to me EOVE… So expensive… Won’t order from them again.

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    Reviewed Aug. 12, 2023

    My order never came in. I spent 100+ on a Precious Moments figurine for my mom's retirement. Paid the 2 day express shipping. It's been over a month still no item and no one at the company has responded via the customer service email portal. I've wasted money. I'm posting this now. I ordered my item 07/11/2023.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 11, 2023

    I ordered a ring which my fiance wanted. The first time I ordered it, I selected "pay in full" as my payment option. Bradford exchange charged me, debited my account and indicated "Your item is shipping, today!" Three days later, I received notice that "There was a problem with your payment and your order has been cancelled." However, the payment had already been cleared and - more than three weeks later, I could not get either a refund or the item shipped. Eventually, I was refunded, more than a month later. Like an idiot, I thought, "My fiance really wants this ring, I'll consider the bad experience a mistake and try again with a completely fresh order."

    I reordered the ring. I received another confirmation of order, more shipping information (including tracking info which showed a package leaving Ohio with my address as final destination) and, within three days, the package had made it all the way to Morrow, Georgia which is just about three hours away from me. Now, more than a month later, that package is *still*sitting in Morrow, Georgia. The Bradford Exchange knows nothing other than "We shipped the package as promised!" and "UPS Mail Innovations Expedited" (the "shipping company") apparently doesn't exist.

    I've found literally THOUSANDS of people online who claim "Once your package reaches Morrow, Georgia, you will never see or hear about it, again!" This simply MUST be a scam. I know of no other legitimate business who could possibly be so careless and/or irresponsible as to lose the same order twice and to not care at all on both occasions. With me, there will be no "third strike'. I'll NEVER order from these people again and I'll NEVER trust them again. I'm seriously considering registering the domain name "" and opening it up to the public for comments...

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    Customer ServiceStaff

    Reviewed July 27, 2023

    This company uses the most deceptive and downright dirty tactics. I bought a collectible from them for my stepdad for Christmas. First off, the shipment was two weeks after they told me it would be delivered. Sucks for Christmas, but I understand. No biggie. Two months later, ANOTHER gift was sent to my stepdad that I didn't order and $64 was gone from my account. When I contacted them about the purchase, they told me that the initial gift was part of a series, and because I ordered part of a series, I was automatically signed up to order the rest of the items in a series. I was given no indication, notification, or option to opt-out. Just, "Hey, thanks for the order. Get ready for the rest of them because it's a series. Oh, you don't want the rest of the series? Tough luck."

    After spending a few hours going round and round with different managers, I was able to get a PARTIAL refund. Not a full refund, a PARTIAL refund. So after that, I went ahead and canceled my account. TURNS OUT that because I placed ONE order with them, they kindly signed me up for their rewards program, which is typically not a big deal BECAUSE MOST COMPANIES DON'T CHARGE FOR THEIR REWARDS PROGRAM.

    Not only did I not agree to sign up for their rewards program, not only did I receive NO notification that I was enrolled in their rewards program, but they started charging me $15 a month for being a part of their rewards program. I didn't catch this until it had gone on for a few months because of the way the name of the charge came through in my bank statement. As soon, as I called to have them reverse the charges, they did so immediately. No fight. No runaround. That tells me that they probably have A LOT of people who are being charged for this "program" and don't even know it. Just despicable. The people who run that company are the worst of what humanity has to offer and should be ashamed of themselves.

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    Verified purchase
    Customer ServicePrice

    Reviewed June 8, 2023

    They have the lowest check prices and I love them and I love their collectibles and all items and their wonderful, exceptional, out of the world customer service. I love their jewelries, watches, coins, apparel. Everything. Just beautiful items. My gratitude beyond words.

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    Reviewed May 15, 2023

    I noticed a monthly payment coming out of my bank account and then realized this had gone on for quite a few months. They said I signed up for rewards when I ordered checks. I did no such thing. Will never order from this company again. They are very deceptive.

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    Reviewed April 1, 2023

    Updated on 04/08/2023: I’ve gotten some feedback from The Bradford Exchange Customer Service department. After extensive research, I’ve found all the documents supporting my refund demands. That is as of today. An e-mail sent by a nameless customer service representative stating that Bradford Exchange didn’t withdraw the full amount of $139.00 I authorized them to deduct from my bank. Oh no, according to them, they converted my authorized payment into monthly installments of $46.99 without my consent or approval. How dare Bradford Exchange divert my funds without notifying me for approval. They did reimburse me the one-time withdrawal fee. However when you read on the invoice sent to me, yes I’m paraphrasing “… No further action required at this time…” Ya’d think (well I did) all's done.

    Ah that’s my error! I’m looking at an invoice stating in bold black ink $139.00 USD paid! Can you appreciate or at least understand my confusion? This should’ve been my decision, not The Bradford Exchange's, they do not have that right! I’m questioning their business ethics, is this legal? I’m seeking legal advice, is this a possible class action situation? I’ve read and re-read their document trying to find somewhere I electronically agreed to this payment modification without my approval or consent. I don’t like to think Ill of people, places, and things but I highly suspect devious unscrupulous motives might be at play?

    Original Review: I received the first ungraded coin. Seeing this at triple the cost infuriated me. I returned their package, I’m still waiting for my $139.00 refund to be returned. Bradford ignores my pleas, e-mails and text messages. Their website ad is very misleading. Be sure to read and study the conditions of said agreement before you commit to the sale. What triggered my cancellation, besides the over priced coin was every month a new coin will be sent at the exuberant fee of $114.00 USD! They’ve sat on my cash generating revenue thru accumulated interest in their massive bank account.

    Had this been the collection advertised rather than the cheap shot a price gouging us seniors I would’ve bought one collection for all nine (9) of my grandchildren. Shame on you Bradford Exchange. I’ve shared my story with others who’ve had nothing other than utter disdain towards this company, be it their train, the Disney, collectible plates, and several other over priced, undersized (figures, train car, etc sizes) collections.

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    Reviewed March 11, 2023

    I ordered a $75 jewelry box for my wife's birthday. I ordered it the 1st week of February and got it 2 weeks later broken. I was unable to give it to my wife because it was broken, customer service said they will send a new one, her Birthday was March 8th and now it's March 11 and still no tracking or new box. Plus customer service is no longer returning my emails. I am out of $75 and will never order from this place again.

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    The Bradford Exchange Online