The Bradford Exchange Online

I noticed a monthly payment coming out of my bank account and then realized this had gone on for quite a few months. They said I signed up for rewards when I ordered checks. I did no such thing. Will never order from this company again. They are very deceptive.

Updated on 04/08/2023: I’ve gotten some feedback from The Bradford Exchange Customer Service department. After extensive research, I’ve found all the documents supporting my refund demands. That is as of today. An e-mail sent by a nameless customer service representative stating that Bradford Exchange didn’t withdraw the full amount of $139.00 I authorized them to deduct from my bank. Oh no, according to them, they converted my authorized payment into monthly installments of $46.99 without my consent or approval. How dare Bradford Exchange divert my funds without notifying me for approval. They did reimburse me the one-time withdrawal fee. However when you read on the invoice sent to me, yes I’m paraphrasing “… No further action required at this time…” Ya’d think (well I did) all's done.

Do not buy from this company,,, I bought my son for his 30th birthday the millionaire's bracelet with black sapphires silver coated bracelet. A year later the sapphires have fallen out and copper is seen coming through the silver. I tried speaking to customer services but he put me through an answer machine instead. I'm furious, not only because this was my son's 30th birthday present but also this bracelet was just over £200. I may as well chuck it in the bin. Do. Not. Buy. From this company....Absolutely disgusting company!!!!

I ordered a $75 jewelry box for my wife's birthday. I ordered it the 1st week of February and got it 2 weeks later broken. I was unable to give it to my wife because it was broken, customer service said they will send a new one, her Birthday was March 8th and now it's March 11 and still no tracking or new box. Plus customer service is no longer returning my emails. I am out of $75 and will never order from this place again.

I ordered a year's worth of personal checks from B EX. The individual checks will not tear off the pack w/o tearing. Some checks tear so much they are not usable. When I started the 2nd pack of checks w/ the same tear issue, I contacted Customer service. I asked them to replace the defective checks. They will not do anything to correct this issue since it has been 3 months since my purchase date. I also found that the checks are printed on paper that is very flimsy compared to checks from other suppliers. This may contribute to the tearing problem. Order your checks elsewhere, as I now must do.

I ordered a Twas the Night Before Christmas house using my credit card. The site said I could split the payments into $40 installments. I chose that option during checkout only to find out they had charged my card for the full amount instead. I checked to see when it would ship and the site said mid-April. I sent an email to cancel the order to which I received a cookie-cutter response that my item had already shipped. I knew this was another lie. I checked the site and they had updated it to say it was In progress for shipping. It has said that for days on end.

I purchased four items from the Bradford Exchange. Upon receiving the items I paid for each item separately on the company's online Portal. I received a receipt number for each item, which I recorded. I also have my Credit card Statement as a Record. I did not receive an email confirmation regarding payment. For months I have been in a dispute with The Bradford Exchange regarding one receipt. Despite me continuing to reply to the company's mailed invoice. I dutifully returned the invoice with all the details of payment. It is impossible to reach this company by phone, unless you are prepared to spend 1 hour in a phone Queue. I sent a formal letter with details of the receipt and credit card payment. There was no reply to my letters, just another invoice which had a delayed "overdue' amount added.

I waited for over a year for the parts for my Crimson Tide Express train and still did not receive all the parts either on back order or discontinued. Now they are trying to charge me for a piece I have returned. This company is bad news. Cannot complete orders and way overpriced. Stay away from this company. Wish I had read the reviews before dealing with them

I ordered a Precious Moments personalized figurine. First, delivery took twice as long as promised. Second, the ‘personalization’ consisted of printed stickers that came off as soon as opened. Don’t be deceived by this company. Trying to contact them took days, and all that I received was a generic response. I will never shop from them again.

This company is a scam!!! They will scam you out of time and money. You will place an order. Get a confirmation # then they will call you and demand more money claiming you did not pay which will hold up shipping. Then they will send you a damaged and broken item. When you send it back they will claim you did not and will not send you a replacement item, but they will lie to you and tell you they did but they did not right elisa? Then they will keep your money and not send you the item!!! This is a scam. Do not buy.