The Bradford Exchange Online Reviews

I ordered two sets of checks. One for my wife and one for me. Each order was billed to my credit card. Only my wife’s checks were delivered. No record of the second order was found. I requested a refund of the missing order. No response. Ever you literally cannot talk to a human there.

My account number on my checks were incorrect. I’m a first time customer and they would not refund or replace their error, without charging me again. Terrible customer, service, and money flush down the drain. I would not recommend this company to anyone.

First one music didn’t work... Sent it back… Got another one and the lettering is wrong and it wasn't my spelling. It was their permanent lettering that I couldn’t change… The item is in Madrid Spain… It was a birthday gift to my granddaughter… They won’t pay for the shipping back to US and therefore won’t do anything about the item… LOVE is in big capital letters with the O being a globe with a butterfly inside… They sent it to me EOVE… So expensive… Won’t order from them again.

My order never came in. I spent 100+ on a Precious Moments figurine for my mom's retirement. Paid the 2 day express shipping. It's been over a month still no item and no one at the company has responded via the customer service email portal. I've wasted money. I'm posting this now. I ordered my item 07/11/2023.

I ordered a ring which my fiance wanted. The first time I ordered it, I selected "pay in full" as my payment option. Bradford exchange charged me, debited my account and indicated "Your item is shipping, today!" Three days later, I received notice that "There was a problem with your payment and your order has been cancelled." However, the payment had already been cleared and - more than three weeks later, I could not get either a refund or the item shipped. Eventually, I was refunded, more than a month later. Like an idiot, I thought, "My fiance really wants this ring, I'll consider the bad experience a mistake and try again with a completely fresh order."

This company uses the most deceptive and downright dirty tactics. I bought a collectible from them for my stepdad for Christmas. First off, the shipment was two weeks after they told me it would be delivered. Sucks for Christmas, but I understand. No biggie. Two months later, ANOTHER gift was sent to my stepdad that I didn't order and $64 was gone from my account. When I contacted them about the purchase, they told me that the initial gift was part of a series, and because I ordered part of a series, I was automatically signed up to order the rest of the items in a series. I was given no indication, notification, or option to opt-out. Just, "Hey, thanks for the order. Get ready for the rest of them because it's a series. Oh, you don't want the rest of the series? Tough luck."

They have the lowest check prices and I love them and I love their collectibles and all items and their wonderful, exceptional, out of the world customer service. I love their jewelries, watches, coins, apparel. Everything. Just beautiful items. My gratitude beyond words.

I noticed a monthly payment coming out of my bank account and then realized this had gone on for quite a few months. They said I signed up for rewards when I ordered checks. I did no such thing. Will never order from this company again. They are very deceptive.

Updated on 04/08/2023: I’ve gotten some feedback from The Bradford Exchange Customer Service department. After extensive research, I’ve found all the documents supporting my refund demands. That is as of today. An e-mail sent by a nameless customer service representative stating that Bradford Exchange didn’t withdraw the full amount of $139.00 I authorized them to deduct from my bank. Oh no, according to them, they converted my authorized payment into monthly installments of $46.99 without my consent or approval. How dare Bradford Exchange divert my funds without notifying me for approval. They did reimburse me the one-time withdrawal fee. However when you read on the invoice sent to me, yes I’m paraphrasing “… No further action required at this time…” Ya’d think (well I did) all's done.

I ordered a $75 jewelry box for my wife's birthday. I ordered it the 1st week of February and got it 2 weeks later broken. I was unable to give it to my wife because it was broken, customer service said they will send a new one, her Birthday was March 8th and now it's March 11 and still no tracking or new box. Plus customer service is no longer returning my emails. I am out of $75 and will never order from this place again.