The Bradford Exchange Online Reviews

I ordered checks, a check book cover, and address labels. I got an email confirming that the cover was shipped and the rest will be shipped in 2-6+ days. I noticed a punctuation error on my address. The letter said satisfaction is very important to us, notify us promptly for issues. The email was sent about 5am, I called at 830 am. to notify them of the address error. They said the checks were already shipped, it’s too late, and because I did the order online, it was my fault. If I want it fixed I need to reorder and pay full price. I told them that I have NOT received them, that the email says only the cover was shipped. I am bringing it to their attention before I even get them, and in a nutshell she said no. I hung up and reread the email. Twice on the email it says how important customer satisfaction is and again I read that the checks and address labels were not yet shipped. I called the company again. Got a different operator.

I was sent a duplicate item I didn't order. I sent it back. I now got a collection letter.

I ordered checks from this company and IT IS A SCAM. DO NOT USE THIS COMPANY. It asked for two different credit cards. I gave it proof of that the card was mine - and then it went "radio silent" while I wanted for the checks. After several weeks, it said -- Oh, we never printed your checks, please call back the same number on which you gave your credit card! What a Joke!

The product I bought was a daughter globe that was shown with word glitter. What I received was a poor rendering of this item with tiny, minute, pieces of glitter.

It's a shame that a company that has such beautiful items has the worst customer service ever! I was cut off the chat by the agent before I even had a chance to ask my question and when I tried calling I was on hold too long the call disconnected. Never again will I order from here.

My name is Anthony ** from Va, I got a ring that was scratched up and the wrong size and they wouldn't give me back the $297.40 that I paid them. They only give me the $50 for the express mailing. They kept my money. I wouldn't tell anyone to get jewelry from them

Scam, Scam, Scam. They keep sending items not ordered with an invoice.

I ordered a custom ring set for my 10 year wedding anniversary, as well as a necklace for my son's graduation. When the package with the anniversary gift arrived it was empty. I called the company. They said they are so sorry for the inconvenience. Said we could wait another 3-weeks to a month for a new item. When I checked on my son's graduation gift it had been backordered until July. When I asked why no one reached out to let us know or offer a substitute I was told, "It's not our job."

Be very careful about buying anything from Bradford. You buy one item and they will slap you with a recurring charge without you knowing it. I've just had to cancel a credit card they were fraudulently billing and am trying to recoup my losses. I've now paid more than twice what the product initially cost.

I ordered an item on 4/13/26. It was a present for my daughter's first Mother's Day on 5/10/26. It's been over a month and have not received my item.

I purchased a $200 musical Santa Claus figurine on April 23rd, in plenty of time for Mother’s Day. It arrived May 2nd with multiple stains on the white under coat. When I called customer service, the agent was very nonchalant and gave strong “sounds like it’s your fault, not ours.” Ultimately, I could get a refund for replacement AFTER they received the damaged. I returned the damaged one on May 23rd and it was received on May 5th. I still haven’t received the replacement. I was sent a notification saying it was shipped yesterday My 11th, but when I checked the tracking, it says that the package has not been delivered for shipping. Sadly, Mother’s Day has come and gone with no Santa in sight. :) Needless to say, I won’t purchase from them again.🥹

If I could I would negative stars. I have ordered a ring for my granddaughter's high-school graduation. The first one was the incorrect size. The second and third were severely discolored. Their quality control is horrible. On the plus side customer service has been good so far.

Website said “order now and get it by the 8th” for Mother’s Day. It is after the 8th and still have not received my $250 package which cost $30 in shipping. I also had to reach out in order to obtain my order confirmation email and tracking number which was a huge pain just to do. And my tracking number does not work. I have reached out several times by email and via phone with no answer/response. Please everyone, do NOT use this place. They have nice-looking things but you HAVE to be careful. And a lot of their things are on a monthly subscription that you are NOT informed about.

I specifically remember clicking no to receiving subscriptions of these coins. My husband wanted 1, and now they’re charging me every 2 weeks, and I can’t log in as it says my email address is not registered, although it is the same email that they send the receipt to. I’ve anyway emailed with no response, and I’m disgusted! What terrible company. The coin is only plated, it’s not worth the money they charge out the $11 fees and shipping. I’m so upset! Never order from them, go anywhere else!

Ordered a necklace May 4, 2026. I am unable to see it on the account. Customer service help me set up on May 5, 2026. I asked to cancel it May 5, as it is being sent to my granddaughter for her birthday given I have no way to view or track it. Customer service told me it was already being shipped and it was too late. May 7, 2026, USPS states label has been made and they are awaiting package from the merchant. 3 days from the order date and I can't cancel but it hasn't been shipped yet. The shipping cost, 10.98, covers priority shipping at USPS. The site gives you a link to get a shipping rebate. After calling Bradford Exchange rewards, I was informed they would charge $16.95 a month for this service. Nowhere did it say there would be a charge associated with the rewards. This used to be a good company. Never again.

No wonder why they have multiple class action lawsuits against them! If I could rate Bradford Exchange zero stars, I would happily chisel it into stone like an ancient warning for future generations. Extra payments taken out of my account and no product received! That's a criminal offense! I never even received the product that was sent to collections. I’ve been a loyal subscriber to their Harry Potter collection for three years. Never missed a payment — because they’re on automatic withdrawal, right? Well apparently even that isn’t idiot-proof on their end, because somehow they “missed” a payment… And instead of sending me a single phone call, text, or email (you know, the basics that literally every company on earth uses), they decided to keep shipping products AND quietly toss my account to collections. No warning. No notification. Not even a passive-aggressive owl.

I'm dying of cancer and have a very limited of time. I wanted to get my four daughters something special from me so I order four candles. You took the money but i only got two of them. Had to call you said I have too reorder them them. Two weeks went buy and got one more. Called again and got the same bullshit. Won't get the last one until June 8. So much for wanting to get my daughters anything while I'm alive. Just thank you for none help.

Absolute junk. My mom paid $120 for a glass globe Mickey Mouse music box that was supposed to be an high quality adult collectible and Mickey’s paint is all cracked and coming off. It’s disgusting that they call this high quality!

The checks I received are incorrect. They were printed with a different name. I reached out to customer service to have them correct the name. However, they refused to correct or refund and asked me to make another order. Bad experience and never order from them.

I ordered two very expensive items back in February while I was moving, I typed the wrong address in which of course was my fault so I contacted them to have it fixed and that involved canceling my order so I did. Soon after I reordered over the phone only to be told both items were out of stock not even days later and that one item wouldn’t come until the end of April and the other somewhere in July messing with my plans of when I wanted them to arrive. I checked my order today as of April 16 to find out that they canceled my order on April 9th, I didn’t once receive an email that it was canceled or receive and email when I was reordering it, not only was the person on the phone difficult to hear they kept trying to push the subscription and other items onto me. I would stay away from this company customer service is horrible, they don’t send emails out and overall the website doesn’t seem to update properly.

Total false marketing/ pricing. My order was to be for $22, but ended up $39 because the $22 was disguised as a cash back on a $15/ month cash back site. Never again will I shop Bradford.

Sending me heavily Circulated coins and trying to pass them off as uncirculated and when I return them for exchange they send the same one back to me several times now.

Product came late. I said I do not want to be in this VIP subscription thing. They did it anyways. Billed me another $150 and sent the same stuff again!

I ordered the granddaughter bracelet with the her name engraved and crystals. Received it and it was nothing like the picture. You can hardly see the name and the crystals are big and cheap looking! I was so disappointed.

I asked to cancel my order, but the subscription was never canceled by customer service. Now I have to return the item for a refund. The customer service supervisor was very nasty on the phone.

I only purchased one product from them. Unknowingly getting charged for a monthly subscription and unknowingly ordered myself another product from them.

Got checks then they billed me for 8 months for $16.+ Because I noticed late, the Bank of America would only refund for 3 months of charges.

I made a check order, got an email that they needed more information, gave info and 15 days later, they canceled my order. Disgusting customer service.

I ordered checks because they said free shipping. I get everything entered, including my CC#, only to find out the free shipping is IF you subscribe to auto-refill orders. I then called customer service, said I never received an order confirmation or a receipt, and asked if they got my order. She said yes, and she would send me a follow-up email, which I never received. It's been over 3 weeks since my phone call, about 4 weeks after ordering, and I finally got an email saying my checks have shipped with NO tracking number. I'm thinking this is IMPORTANT because these are CHECKS. I would not recommend ordering from this company.

Be careful if you're ordering from them! I ordered a couple of pins and found out that I was enrolling in automatic deliveries of future releases to the "collection". It was never made clear on the website. Also, when I tried to find out what was being sent and why, you can't search for the item with the item number from their own website. Seriously? Enter their item # in their own search bar and it takes you to an advertising page.

I was signed up unknowingly for their bogus rewards program. I ended up paying $105 more that I should have to save $36.00 that I unknowingly was charged. I will never do business with them again. Crooked company!

They are crooked. I purchased a ring for my wife for just over 100.00. That wasn't the issue. What they did to my checking account. They put in a pre authorization for one amount and two days later put the purchase amount which totaled just over 240.00. This overdrew my checking account. These weren't even done when I purchased the ring. I called, of course no help. They stated they always do a pre authorization and then the purchase price, but you have to wait 3 to 5 days to get the pre authorization back to your account. Basically they are borrowing money for a few days and then putting it back. Buyers BEWARE.

I’m absolutely in love with my new Hogwarts Castle Lamp. The craft and detail is beautiful very expensive but worth the cost. I would definitely recommend this gorgeous piece to all Harry Potter lovers. You don’t want to pass up the chance of bringing this exquisite masterpiece into your home. The lamp shade has a different look from the stock photo, the paint on the spires weren’t painted very good, but not noticeable from a distance. Comes in Original Bradford Exchange Box, complete with COA.

I want to comment on a clock with Elvis on the face. It is advertised as never having to set the time even with the two times a year we have to change the hour. My doesn't and it's very difficult and frustrating trying to get it right . I dread having to fix it myself. Also the photo on the face is to dark I can only see the time in the daylight. The lights on the side do not light up enough to see the hands so its useless . A clock that I can't see what time it is. The clock is an hour behind now because it didn't change for daylight savings time like it's supposed to!

Paying 2k for 6 trains in total and being told that to cancel will cost 226.00 plus 75 dollars a month until they feel the payment is complete. Canceled a year ago still getting billed 750.00 later. The first shipment wasn't and still isn't fullfilled but they could care less.

They sold me coins misrepresenting them as 99.9 silver. They charged me $55 a coin only worth $8 and only 40% silver. They were not truthful misleading. Didn’t tell the truth EisenhowerDollarBA17-00040-011.

Poor customer service. The form for ordering checks with correct information did not allow me to purchase. Two phone conversations with a foreign agent did not provide specific information - two boxes of checks for $108 - What!!! Checks are beautiful, but the company is acting very much like a ripoff.

I ordered from this place last week because I received a coupon in mail. I received no email confirmation of my order and paid extra to receive my order. Customer service is horrible. I am not sure how to cancel it now after seeing the reviews.

I made a purchase in December. I have now noticed a recurring $16.95 charge to my credit card for Bradford Exchange Rewards (I did not sign up for). Trying to get it discontinued.

Place order mid January for a gift I needed beginning of March. Reviewed shipping times before I place order to insure it would arrive prior to date needed. When I received my confirmation order was scheduled to ship by Feb 18th. On Feb 20th I went to check for tracking and order not states it will NOT SHIP until March 31st!!! 6 weeks past original ship date. I received NO notice of the delay. My credit card was charged on the day I ordered it (Jan). I understand personalization takes time but that was factor in when I originally ordered. No explanation other than it is personalized. No way to expedite the order to have in time. Canceling completely- now stuck trying to figure out gift with limited time.