The Bradford Exchange Online Reviews

I ordered a pendant as a birthday gift and used their payment plan option. 2 days later I was charged the full amount and when I called them they told me it was too late to cancel that it was already shipped. Now it's been over 3 and a half weeks, the item is still somewhere in transit no update on their website via the tracking. I called them 2 additional times and was told I have to call back after 30 days to get a refund since the shipment can arrive anytime between then. Awful service.

Bradford exchange is a total scam. They have overcharged me by $10 for each piece that they have sent with the excuse that "the price that it shows on our website is a promotional price." I ordered it from your website at the price that is listed but they are saying I didn't sign up for the promotional price. They are total cons and I do not recommend ordering from this place.

I ordered an item in October which was to be shipped in four installments. Without my agreement they signed me up for monthly updates charging my account $16.95. I phoned customer service and was told it was canceled in November, but they continue to charge my credit card. I have also emailed half a dozen times and just get a run around. I have contacted my credit card company and am awaiting results; yet they continue to charge my card. Oh yeah, I never received the final shipment for my order! Uploaded picture shows NO SMALL CARVED ANIMALS AS IN ONLINE BRADFORD EXCHANGE SITE.

I have been involved with their customer service department and have had an awful time. I don’t wish this experience on anyone! Some fraudulent person created an order on their website with my name and address (that’s the ONLY information they had). They then used a bad credit card, email address and phone number. The chargeback came back to me even though, if Bradford Exchange had done the least bit of investigating, it WAS NOT my credit card that was even used. It was a horrible experience trying to make Bradford Exchange see that they did not have the correct safety protocols in place on their website because if they did, this never would have happened. I finally submitted the police report they requested and hope I never hear from them again. So be very careful with online activity you shoppers out there because to get things straightened out with this company is a nightmare!

First time using them - NEVER AGAIN. I placed an order on December 1st for a very special personalized item for my marine veteran husband for Christmas. Once I placed the order, I checked estimated delivery date and it said "December 20th - January 8th". I immediately contacted customer service, explaining that I need item by Christmas and the website advertised that all orders by X date would arrive by Christmas only to receive a heartless reply saying my order cannot be expedited and will arrive between "December 20th - January 8th". Well here it is January 11th...and NO ITEM. BEWARE buyers! Highly recommend NOT using this company.

Absolutely awful. I tried to order one gift, ONE, for my web illiterate uncle. Well I was then signed up for FOUR items and a rewards program. This is an absolute scam and I will be filing a lawsuit against them if I get another charge. DO NOT PURCHASE FROM THEM!!!

I ordered the Garden of Love personalized Mother's Ring for myself. I was so excited when I received it, but disappointed after I opened it. You can see the emerald and blue topaz, but the other three colors look like diamonds. There should be a pink sapphire and a citrine (yellow). Under a magnifying glass you can see a light tint of pink and yellow, but very light. My ring looks like a cluster, not nicely set like the picture. I called and I'm getting a full refund and can keep the ring. Now I have a $183 ring that I don't know what to do with. While on the phone he asked if I wanted to order a different Mother's ring. I said no.

My initial feelings about Bradford Exchange were less than great. I received a product that stopped working after a very brief amount of time, and I basically shelved it for several years. This past Christmas we got out our World of Disney Christmas tree, plugged it in and it was working again. But only briefly. Again very disappointed. I contacted Bradford Exchange customer service and after going back and forth with them through a few different emails, they made good on a complete product replacement at no cost to me including shipping. I did not have any documentation or any of the things that they typically requested since it was purchased several years ago during a time when there was a lot of upheaval in our household.

Buyer beware! I ordered an item and they automatically entered my credit card into an auto order system. Within a month I was sent and charged for 2 more items I did not order. I had cancel a hidden subscription I wasn't aware was attached to the item I was purchasing. This company is a scam!

I received the Thomas Kincaid spinning fiber optic holiday tree and the motor stopped working after 30 minutes to no resolve. When I reported to them I wanted to return it the link they sent me twice took me nowhere.