The Bradford Exchange Online Reviews

First time purchaser with The Bradford Exchange Online. Ordered a Thomas Kinkade limited edition table-top Christmas tree with mobile train. When the tree was delivered, the train never worked. I loved the item so much I didn't want a refund, but was hoping for a replacement. Admittingly, reaching someone on their customer service line is a bit challenging. After three attempts to call, hold, and request call back - I switched to trying their online chat feature. In 7 minutes, I had a shipping label emailed to my inbox and confirmed a replacement would be sent in 30-business days once the original item was received and processed. I am very impressed with the quality of my table top tree and their online customer service chat feature.

I subscribed for a coin collection, but changed my mind. I used chat to cancel and get return labels. The process was pleasant and easy.

Upon receiving my order, I noticed a broken part. Customer service is awesome. They processed a replacement immediately! I will order again.

I misunderstood the flyer that was mailed. I thought my whole purchase was the one amount separated into the 3 installments, but each set for the item was priced the same separately. I think it would help if the full price of the item were displayed instead of by set. It definitely caused confusion for us. My family and I love the beautiful artistry sold, but it definitely would’ve helped to be better informed for budget reasons and to avoid misunderstandings and delinquencies.

I had received a suspicious text stating that the ship to address had been changed on my account. I had not ordered anything, so I wanted to confirm that there were no bogus orders under my name. The Chat representative assured my that this text had been mistakenly sent to multiple customers, and that I had no current subscriptions or orders at this time. This eased my mind that I had not been hacked by someone placing orders under my name.

They were amazing. Very helpful and understanding and caring.

The customer service team was extremely helpful and resolved my concerns quickly.

They sold me a subscription that they didn't have the supplies to fulfill. I wouldn't have purchased the subscription had I known that they would not be able to complete it. So now we are stuck with four pieces of a subscription that had nine parts to. Waste of money and time. It was a gift and now I look like a fool.

Very helpful with my questions, gave me choices so all I need to do is decide

My experience with Bradford has been terrible from the start. I purchased an item for my boss who is retiring. There was no indication of any delays or back orders. I waited and waited. I finally logged in to see where my item was only to find out it had been put on backorder and the new promise date was like 5 weeks later. There was no emails, no calls, no texts, NO communication about this. This happened 3 times. The only reason I found out is because I periodically logged in to see my shipping status. Now that it's available they're saying my payment was declined (and again I only knew because I happened to log in).

Great customer service. Nice. Knowledgeable. Friendly. Very welcoming.

Customer service is absolutely awful. They are not helpful!! I canceled my subscription and they still charged me twice after my subscription was canceled and they are refusing to give me a refund when it’s their fault. NEVER again will I be buying anything from this company. Beware!

They did great at fixing the issue. Someone else tried making and order under my name.

We will see how this goes. I’m already suspicious that this may be a Scam site. Purchased my item 24 hours ago and it is still not showing up on The Bradford Exchange website. Also in their add/description of the product it plainly states they will not charge your credit card until the item ships. Guess what, they already charged my card and then told me the item won’t ship till 10/3/26 to 10/16/26. Looking more and more like I have been scammed out of $250.00. What does everyone else think. Please share your experiences with me on The Bradford Exchange. Curious if this is a pattern for them.

I am so pleased to share how Jez from Bradford Exchange helped me in settling an issue with charges made to my account.

I ordered this item and it says it was shipped Sept 10, here it is the 22nd and no item. The lady in chat says call her back if I do not receive it in 30 days of ship date. I think this is unacceptable!

I am a disabled veteran who spent 20 years in the Navy. My wife thought it would be nice to order me a "U.S. Navy 250th Anniversary Challenge Coin" for my birthday in mid-August. She ordered it on Jun 21 and received an email showing that my "estimated" delivery date was July 20-Jul 24. This should arrive in plenty of time. But that time came and went and there was no coin.

Ordered a coin and apparently unaware I signed up for a monthly subscription. I called Bradford Exchange in early July and was assured the account was cancelled. Charges continue to bill from Bradford Exchange so I sent an email requesting immediate cancellation. I received an email informing me the account was closed and the very next day another deduction from my account appeared! Scam Artist stealing and taking advantage of Senior Citizens! Do not order anything from Bradford Exchange.

I ordered checks, a check book cover, and address labels. I got an email confirming that the cover was shipped and the rest will be shipped in 2-6+ days. I noticed a punctuation error on my address. The letter said satisfaction is very important to us, notify us promptly for issues. The email was sent about 5am, I called at 830 am. to notify them of the address error. They said the checks were already shipped, it’s too late, and because I did the order online, it was my fault. If I want it fixed I need to reorder and pay full price. I told them that I have NOT received them, that the email says only the cover was shipped. I am bringing it to their attention before I even get them, and in a nutshell she said no. I hung up and reread the email. Twice on the email it says how important customer satisfaction is and again I read that the checks and address labels were not yet shipped. I called the company again. Got a different operator.

I was sent a duplicate item I didn't order. I sent it back. I now got a collection letter.

I ordered checks from this company and IT IS A SCAM. DO NOT USE THIS COMPANY. It asked for two different credit cards. I gave it proof of that the card was mine - and then it went "radio silent" while I wanted for the checks. After several weeks, it said -- Oh, we never printed your checks, please call back the same number on which you gave your credit card! What a Joke!

The product I bought was a daughter globe that was shown with word glitter. What I received was a poor rendering of this item with tiny, minute, pieces of glitter.

It's a shame that a company that has such beautiful items has the worst customer service ever! I was cut off the chat by the agent before I even had a chance to ask my question and when I tried calling I was on hold too long the call disconnected. Never again will I order from here.

My name is Anthony ** from Va, I got a ring that was scratched up and the wrong size and they wouldn't give me back the $297.40 that I paid them. They only give me the $50 for the express mailing. They kept my money. I wouldn't tell anyone to get jewelry from them

Scam, Scam, Scam. They keep sending items not ordered with an invoice.

I ordered a custom ring set for my 10 year wedding anniversary, as well as a necklace for my son's graduation. When the package with the anniversary gift arrived it was empty. I called the company. They said they are so sorry for the inconvenience. Said we could wait another 3-weeks to a month for a new item. When I checked on my son's graduation gift it had been backordered until July. When I asked why no one reached out to let us know or offer a substitute I was told, "It's not our job."

Be very careful about buying anything from Bradford. You buy one item and they will slap you with a recurring charge without you knowing it. I've just had to cancel a credit card they were fraudulently billing and am trying to recoup my losses. I've now paid more than twice what the product initially cost.

I ordered an item on 4/13/26. It was a present for my daughter's first Mother's Day on 5/10/26. It's been over a month and have not received my item.

I purchased a $200 musical Santa Claus figurine on April 23rd, in plenty of time for Mother’s Day. It arrived May 2nd with multiple stains on the white under coat. When I called customer service, the agent was very nonchalant and gave strong “sounds like it’s your fault, not ours.” Ultimately, I could get a refund for replacement AFTER they received the damaged. I returned the damaged one on May 23rd and it was received on May 5th. I still haven’t received the replacement. I was sent a notification saying it was shipped yesterday My 11th, but when I checked the tracking, it says that the package has not been delivered for shipping. Sadly, Mother’s Day has come and gone with no Santa in sight. :) Needless to say, I won’t purchase from them again.🥹

If I could I would negative stars. I have ordered a ring for my granddaughter's high-school graduation. The first one was the incorrect size. The second and third were severely discolored. Their quality control is horrible. On the plus side customer service has been good so far.

Website said “order now and get it by the 8th” for Mother’s Day. It is after the 8th and still have not received my $250 package which cost $30 in shipping. I also had to reach out in order to obtain my order confirmation email and tracking number which was a huge pain just to do. And my tracking number does not work. I have reached out several times by email and via phone with no answer/response. Please everyone, do NOT use this place. They have nice-looking things but you HAVE to be careful. And a lot of their things are on a monthly subscription that you are NOT informed about.

I specifically remember clicking no to receiving subscriptions of these coins. My husband wanted 1, and now they’re charging me every 2 weeks, and I can’t log in as it says my email address is not registered, although it is the same email that they send the receipt to. I’ve anyway emailed with no response, and I’m disgusted! What terrible company. The coin is only plated, it’s not worth the money they charge out the $11 fees and shipping. I’m so upset! Never order from them, go anywhere else!

Ordered a necklace May 4, 2026. I am unable to see it on the account. Customer service help me set up on May 5, 2026. I asked to cancel it May 5, as it is being sent to my granddaughter for her birthday given I have no way to view or track it. Customer service told me it was already being shipped and it was too late. May 7, 2026, USPS states label has been made and they are awaiting package from the merchant. 3 days from the order date and I can't cancel but it hasn't been shipped yet. The shipping cost, 10.98, covers priority shipping at USPS. The site gives you a link to get a shipping rebate. After calling Bradford Exchange rewards, I was informed they would charge $16.95 a month for this service. Nowhere did it say there would be a charge associated with the rewards. This used to be a good company. Never again.

No wonder why they have multiple class action lawsuits against them! If I could rate Bradford Exchange zero stars, I would happily chisel it into stone like an ancient warning for future generations. Extra payments taken out of my account and no product received! That's a criminal offense! I never even received the product that was sent to collections. I’ve been a loyal subscriber to their Harry Potter collection for three years. Never missed a payment — because they’re on automatic withdrawal, right? Well apparently even that isn’t idiot-proof on their end, because somehow they “missed” a payment… And instead of sending me a single phone call, text, or email (you know, the basics that literally every company on earth uses), they decided to keep shipping products AND quietly toss my account to collections. No warning. No notification. Not even a passive-aggressive owl.

I'm dying of cancer and have a very limited of time. I wanted to get my four daughters something special from me so I order four candles. You took the money but i only got two of them. Had to call you said I have too reorder them them. Two weeks went buy and got one more. Called again and got the same bullshit. Won't get the last one until June 8. So much for wanting to get my daughters anything while I'm alive. Just thank you for none help.

Absolute junk. My mom paid $120 for a glass globe Mickey Mouse music box that was supposed to be an high quality adult collectible and Mickey’s paint is all cracked and coming off. It’s disgusting that they call this high quality!

The checks I received are incorrect. They were printed with a different name. I reached out to customer service to have them correct the name. However, they refused to correct or refund and asked me to make another order. Bad experience and never order from them.

I ordered two very expensive items back in February while I was moving, I typed the wrong address in which of course was my fault so I contacted them to have it fixed and that involved canceling my order so I did. Soon after I reordered over the phone only to be told both items were out of stock not even days later and that one item wouldn’t come until the end of April and the other somewhere in July messing with my plans of when I wanted them to arrive. I checked my order today as of April 16 to find out that they canceled my order on April 9th, I didn’t once receive an email that it was canceled or receive and email when I was reordering it, not only was the person on the phone difficult to hear they kept trying to push the subscription and other items onto me. I would stay away from this company customer service is horrible, they don’t send emails out and overall the website doesn’t seem to update properly.

Total false marketing/ pricing. My order was to be for $22, but ended up $39 because the $22 was disguised as a cash back on a $15/ month cash back site. Never again will I shop Bradford.

Sending me heavily Circulated coins and trying to pass them off as uncirculated and when I return them for exchange they send the same one back to me several times now.