The Bradford Exchange Online Reviews

I ordered 2 very special monogramed gifts in November 2024, both were GUARANTEED DELIVERY before Christmas, but here I am Christmas eve without the tennis bracelet for my mother that was just diagnosed with Alzheimer's or the mother's necklace for my daughter that has been the biggest help to me during this difficult time in my life. I will be returning everything when it finally comes in, thanks for ruining this day for my mother....

First time customer and will not order thru them again or recommend.. Got 2 month window when I could possibly get the necklaces. I emailed on 12-12-24. It in now 12-24-24. Still have not gotten a email back.. No customer support at all. I ordered the necklaces on 12-11-24. Website promised Christmas delivery. Still no email or necklaces but they didn't miss taking the money from my bank account tho .. They're crooks.

I qualified for free shipping and was charged anyway. Went to website and did everything it directed me to do with no success. Called customer service and was put on hold and hung up twice on me, finally got ahold of someone who was completely useless. Ended up paying shipping anyway because their customer service email is also bogus. I recommend finding the retailer and cut out Bradford.

I order a Christmas Gift for my spouse on November 17th. I was told December 5th that it was being shipped out soon by UPS and I would get it before Christmas. It is now December 21st and I do not have it. On top of that I just received my credit card bill and they charged me 2 times once on November 19th and and on December 9th. If you call and click the number to discuss your order you will be on hold for hours. They give you an option for them to call you back and you will not loose your place in line. They never call back. So I called and picked the number to place an order they picked up right away. So disappointed and disgusted in the level of service and that they had the nerve to double charge me.

Took my order on Dec 2, and I finally call on Dec 20th to find out shipping status. Although all along my order showed "delivery by Dec 24th", the item not only wasn't going to be here, but was out of stock!! When I called customer service at 1-866-503-9057 they "offered" me a different but similar item (zip up jacket opposed to the hoodie I ordered) and wanted $39 usd to get the unwanted item by the original deadline. No dice on my suggestion of them covering the shipping due to their foul-up. I canceled the order and will not be ordering from them ever again. Steer clear or be sorry.

This company must have gone WOKE or DEI over the last 4 years...I ordered a nice purse for my wife for Christmas, and it was sent to an unknown address in Another State!!, When the Invoice clearly has my address to be shipped to on it!!..I've left messages online and by phone to call me about this, and no reply after 1 week now...I called my Bank and arranged for any further installment payments to Bradford be denied, and they will be!!..They just lost a good customer of 10 years...

Absolutely garbage company. Ordered a ring for my wife at the beginning of December. Ordered express shipping to make sure it was here for Xmas. It says it will be here by December 24. Problem is that it’s the 19th and it hasn’t moved from order received. Contacted them twice now via email and I get the same canned response. “We are currently personalizing your product. It will be delivered by the 24th”. Only thing different both times is the name attached. ABSOLUTELY no communication from the company. Filed a fraud claim with my bank. Next step is BBB. This company is a joke. Stay far far away. Also you will noticed they don’t bother responding to any reviews or offer any assistance

This company is the worse! They could not commit to their promise date! The item was already shipped but they could not provide any tracking information on it. I will never ever order from this company again! Very poor customer service!

I ordered a bracelet after the Canada Post strike and I was guaranteed delivery for Christmas. This bracelet was shipped to me apparently on December 9 or that’s what it shows. I called a few times to follow up and was told because it was guaranteed for Christmas it was in FedEx. I called again today and was told that yes it was processed and it will be shipped Canada post when the strike is over. That is not good enough. I have been nothing but lied to and given the runaround from day one. I’ve been told different things by different customer service agents, and they really need to get their act together. I am filing a complaint with a Better Business Bureau and would like others who have been through the same thing to contact me as I will go for a false advertising suit, and I thought they were classy company never again!

I ordered the Thomas Kinkade rotating tree last Christmas to replace our usual tree. I set it up and it wouldn’t rotate. I took it out of the stand and put it in again checked the connections, etc. Nothing. I contacted Customer Service for advice thinking they could give me some troubleshooting advice to get it rotating. All they could tell me was to send it back. Since it was too close to Christmas and I wouldn’t have a tree if I sent it back, I kept it because it still looks pretty when it’s not rotating. So, this year I got it out, set it up, turned it on and it rotated! I couldn’t believe what I missed the year before. There were beautiful changing colors as it turned. It was really impressive. Notice I said WERE. I turned it on the second day and once again NO ROTATION. What a piece of $159 junk. In two years it has rotated for exactly ONE day.

Terrible scam of a company. Why do companies like this get to operate. This needs to be more regulated. This company doesn't even send what you ordered and returning is a pain in the neck. I would never recommend them.

The first picture is what I ordered and the 2nd one is what I got. You can tell the difference. I ordered the Buffalo Bills Wreath. I received the box and wrapped it, without opening it, because it was a gift. The bow ties and the ribbons are different. The size of the helmet and Buffalo Bills next to the bow tie are different sizes. The gloves are a darker color. Even the Bills hat on top of the head is different. The head is higher so everything looks fuller in the advertisement but what I received is like a miniature version. Definitely not as full as the original picture. Not what I ordered but somewhat similar. Very disappointed in how it turned out. Even the football is a different color.

Horrible scam company. You will get your products but you will grossly overpay for them. I bought a morgan silver dollar. Supposedly it was BU and I paid 200 dollars for it. It wasn't graded by they were just claiming it was. Before I knew better well once I got it and realized they were a scam company I decided to send the coin off for grading at NGC. It was graded a AU-58. It is only worth about 70 bucks and that's graded and that cost me 60 bucks to get it graded. I'm glad I learned earlier on and only wasted 200 on them. I have heard stories of people spending a lot more. Like I said yea you will get your products but it will be massively overpriced and the quality will be lied about. Stay away from them. Buy from APMEX or JM bullion.

Ordered from Bradford. Received an obvious returned item that was broken. Called customer service. Was told it takes a month and a half to get my money back and could not get a replacement without paying again. Terrible company!

Very poor quality. I bought a ring for my wife for our anniversary. She wore it for 6 hours & it was no longer shiny. I will never buy from them again. I now have to find a better place to replace this piece of crap we wound up with. Buyer beware.

Bradford Exchange also is Ashton Drake can not do anything right. It's either they are incompetent or being deceitful. I placed an order for the Rudolph reindeer series where it states on the website Yukon is the first character you get. I did not get Yukon but Rudolph and Hermy, which is fine. I sent an email to make sure I got Yukon. But what they did was change my order, to what I have no idea. I paid the first payment on the original order, 30.44. The order was 99.95. So now I owe 121.75. on top of my first payment of 30.44 dollars, like I never paid. In the email showing the change it clearly shows the cost it 99.95 for the new order but when the invoice arrived it saying I owe 121.75. They did not subtract my first payment. So that was a total lie in the email.

Very disappointed in the whole experience with this company. Ordered a Disney tree for my daughter for Christmas in October. It took about 6 weeks for it to be ready to be shipped, only to find out they ship Canada Post and since we all know they are on strike, nothing is moving. Contacted them to see if I can change to Canpar delivery and they said NO. So now it will sit in the warehouse until Canada Post goes back to work and who knows how long that will be. Also they do not give you an expected time of delivery until you order it. Very poor experience with this and definitely will be my last.

The absolute worst company out there. No customer service whatsoever. Couldn’t even look up my order number, and then told me they did not have it on file. I was literally looking at the email of my order while they were telling me this. Do not spend your money at this dirty company. They are terrible, and wanted to get attorneys involved because I needed them to fix a snow globe. Do not buy from here.

I ordered 3 of the Personalized Zippo® Lighter With Your Birth-Year Penny as Christmas presents. The 3 zippos arrived promptly but they were supposed to have the personalization of my choice -up to to 3 letters and one was missing initials with only 2 rather than the 3 requested. I could have let that go, but the lighters are also advertised as having a birth penny of choice as well. One of the 3 lighters didn't have a penny AT ALL and the other 2 came with the INCORRECT birth year PENNY attached.

Fraud!! Ordered one thing for a birthday gift. Next thing my card is being charged for something I did not order and some program I did not sign. Only way to get ahold of people is email and that takes days. Then I was told my info was removed. Couple days later I get something in the mail. Go through the hassle of email and wait. Finally got return label. Week passes I got someone who answered the phone. She said she refunded me for program and she cancelled program. Puts me through to returns which after 25 minutes on hold I hung up. Email again to them. Day or two later got email. Worse part is they were referring to program that I was told twice now was already cancelled, which still have not received refund on it after 5 days of it "processed". Couple days later and couple more emails I have not received anything about the return item. This place is one of biggest scams there is. Stay away.

In September I ordered a Vietnam Veterans Coin from the Bradford Exchange, not knowing it part of a "subscription" plan. I immediately canceled my subscription and kept the coin they charged me for. I've written numerous email and talked with a a rep on the phone. They keep charging my PayPal account for items they never shipped. I've received one coin a couple months ago. Charges to date; 9/24/2024-$49.09, 10/30/2024-$14.89, 11/15-$59.49. Today I received 2 letters about returning the items I never got to get credit to my account. Customer service is pathetic.

I purchased a small batch of personal checks (about $40) online and received them as promised. Much to my surprise, a month later I noticed a second charge from them on my credit card statement; $16.95 for a "rewards program membership". When I called them to inquire I was told that I agreed to purchase this when I bought the checks. I denied having done so, and was told that this was detailed in the "terms and conditions". I went back to their website to investigate and found that these "terms and conditions" were not presented anywhere. This was clearly a fraudulent and deceptive act on their part.

Never order from Bradford Exchange. Worse customer service ever. They changed the pricing after ordering, upped my order over $50 plus charged shipping when it stated it was FREE. Responded to their email with 15 minutes of their receipt. No response. Liked, I was on hold over an hour 28 minutes before called failed. They didn’t respond to my email until AFTER they processed my order 2 days later and stated, "Sorry, it was too late, order already processed." Worse company experience and nightmare ever!!!! They have collected a lot of money off me over the years with my purchases. NEVER AGAIN!!! They have become a total scam company in every way. Turning them into to the Texas Attorney General's Office.

On Wednesday, October 23, 2024 Bradford Exchange charged me $144.39 for product Order #940013341326001 which I already paid $144.39 for. My email at 8.59 am specifically requested a refund for this item because the order is backordered until December and I have already waited about two months for this item. I called my credit card company because the notice I received stated I was over my limit because of the $144.39 extra charge. I called Bradford Exchange and waited over twenty minutes online and then the business closed for the day. Account/Order/Tracking number: Order #**. Money paid to business: $288.78. Desired settlement: Refund

You know the stories of restaurants..food is good, the attitude of the restaurant and waitress is terrible..you going back? You can do better than this place the account information on the site does not work. Tracking not accurate. NO RESPONSE.. Don't go near this place the risk is too great.

100% avoid this company. They don't sell what's actually shown. They also don't tell you you're signing up for a subscription model. It should be 100% illegal what they are doing. I carefully reviewed the website like any good consumer. It's just deception to the highest degree. Crickets from their support too.

I placed an order with Bradford Exchange and paid for it. I received notification thanking me for my order. See image below. I received a second email saying the item was being prepared for shipping. See second image. When I go to my account it shows no order has been placed. When I contacted customer service via the online form about the order I received no response. This is a very poor experience; worse, I have no indication that I will ever receive what I have paid for since the Bradford Exchange account says I have never paid for anything.

I started a collection in December of 2020 as a gift for my daughter-in-law. It was the Silent Night Nativity that looks like Polish Pottery. I was told that I would receive everything to complete the authentic Nativity scene. As of today, I still have not received any of the camels, sheep or other animals. I also have not received the last shepherd. They keep telling me the items needed to complete this collection are unavailable and will not be available. This is unacceptable since this collection that I have spent close to $700 will always be incomplete. Bradford Exchange subscription business needs to be shut down. I am not a rich woman. But I wanted to give my daughter-in-law a treasure she, my son and my grandchildren can remember even after my death. These people lie, lie, lie. There is no truth in them.

I ordered a music box for my granddaughter's 18th birthday. I had heard of the Bradford Exchange but never ordered anything before. I received a card advertising the music box in the mail. I thought, "Wow. That is so beautiful!!!" All of their stuff looks amazing when you look at it online. I ordered it, without looking at the reviews, big mistake. Huge!!! It is so small and not of good quality to me. It comes with a personalized charm you put on yourself, and a poem that is on a small business card. I could not wait for it to come, and now so disappointed. I don't even know whether to give it to her or not. I will not even think about trying to return it with all the terrible reviews I have read. Lesson learned, I will never order from here again.

I was on an auto ship plan. Did not receive 1 shipment and was billed. I was told it was cancelled and I owed nothing only to discover 4 months later my account was in collections. They had no record of my previous conversation with their customer service. Don’t trust them. Couldn’t provide a POD. I guess they think people don’t keep good records but I do. Now I’m waiting for a written correspondence from them stating a zero balance and that my account was removed from collections. I understand why they have a 1-star rating. I would have given no stars if that was an option.

My husband ordered a Thomas Kindcade statue for my birthday in August. It came in, was a beautiful statue. The other day another box arrived. (Mind you it is now September). Well turns out that the statue he bought is part of a subscription group, doesn’t say it at the top where add to cart is. Says wayyyyyyy at the bottom and doesn’t really say it clearly. So he called to cancel it and return the statue they charged him $99 for. Well they canceled the subscription but gave him a hard time about returning it. So he gave in, kept it, as we opened it, there is a crack along the back part and a chip in the front. So not only do they rip you off with expensive shipping, subscriptions that you don’t even know you’re getting, give you a hard time about returning things, they send broken things.

If you’re a liberal then this is the place for you. Cheap overpriced crap that has absolutely no value. I subscribed for the “Trump Train” in 2020 were still not complete and no mention about any of the collections in the marketing mail pieces I receive each week promoting all things Trump. Nothing on the website. Don’t piss off the 81 million. I would cancel the collection but how do you quit if you don’t have the caboose. Perfect timing, train 27 arrived last week and the caboose is 30 just in time for Nov. I was told they might extend it another 10 cars. If he wins, let’s make money bottom line. Save your cash, take your wife out to dinner, spend time with your kids, with what I have spent I could have bought my son a car!

HORRIBLE customer service. The right hand doesn't know what the left hand is doing. I have been trying to get them to reissue a refund check that was sent to my mother for an overpayment. All of the back and forth emails, all of the different responses...it's unbelievable. I started this process almost a month ago. STILL not resolved, and I don't think it ever will be, at this point. They are making me jump through so many hoops to get $26.74...yes $26 bucks! I've been asked for product information (this isn't about a product return), then I get told a check was in process. A week later, I get told I needed to send back the check (how am I supposed to do that when I've told you people TWICE before it has been SHREDDED?) Ridiculous!

I made one purchase and payments will not stop. Then I started receiving items I did not order and billed for them too. I can't reach anyone by phone, email or even login and I cannot reset my password.

I thought I was buying a silver dollar coin. What I did not realize is that I was automatically signed up to get these monthly and three times the original cost. I immediately cancelled. Now I am trying to get back the almost $70 they charged me, and have yet to send me the coin. They are saying they only changed me twice... which is an error on their part as I have the proof! RUN AWAY FROM THIS SCAM! I got the coin... but it is not worth $69.38!

I ordered couple of coins two months ago on this company, which it came on time and I paid $125. Last month, with my knowledge, they charged me for $123.94, this month they charged me again for the same month and my wife saw it on our bank app. I called this company but it was a weekend so no one answered, so I called my bank and have them canceled my ATM card so that they can stop charging to that card. Then I tried to call them twice on Monday and I was just on hold for 10 minutes and 37 minutes. There was music on both while I was on hold, on the second call, after the 37th minute the music went away, so I thought someone will talk, I kept saying hello but no one was saying anything, so I hung up. That's why I said this company will take your money and will not take accountability.

Just bought checks from them. I got automatically subscriptions for rewards programs. I did not sign up for it. Was charge 15.00 dollars a month for over a year. Do not order from them. Thought the checks were a good deal but it's not.

This company is the worst in the world. I bought a ring on June 20th 2024. Here I am July 30th. They said it was supposed to be here. Now it's till August 30th. The customer service is complete crap. Then they said it was on back order but when I ordered it it said nothing of that.

Ordered a personalized ring item #122689001. Said it would arrive between 6/28 and 7/15 and it shipped on 6/25. At no time after ship date was I able to track, getting messages like tracking for this item is unavailable or there’s no record of activity on your account. But when I contacted BE each time I was told the tracking number shows that the item will arrive on a date that was always changed every time I contacted. I was then told to contact if no arrival by 30 days from ship date, which was 4 days ago. That contact got me a msg that said it will arrive on 7/29, today, not here! I am livid! Strangely every time I got a response from BE, my e mail listed it as suspicious but since I ordered from them I ignored that, wondering why it would list that way. I will never order from this company again and warn anyone who is contemplating placing an order with them to go anywhere but Bradford Exchange! They should not be allowed to continue operating.

I just want my money back. Them rings are fake. My finger changed colors. I ordered my wedding ring with me and my husband name in it. My big diamond gone and the small diamond. 2nd time having it on. Smh I’m so disappointed.

Bought a ring for my mother from Bradford Exchange. Paid in full on my Credit Card. Then received additional charges on my Credit Card? When I contacted them they insisted I was to pay in 3 payments. Gave my bank a copy of the order and the statement from them showing the item as paid. My Bank disallowed any further charges from Bradford Exchange. They then sent a Collection Agency after me for money I didn't owe. DO NOT BUY ANYTHING FROM THEM.

I randomly received a piece of mail from them with my full name... I have NEVER heard of this company in my life. I tried to call customer service and no one would pick up. Extremely sketchy and I'm wondering how they got a hold of this information. I also shouldn't have to enter personal information on their contact form just to contact someone...

Ordered blank personal checks through this company. They make it appear that you are saving a bundle, but the "regular" price is way inflated, nowhere near the competition. In reality the SPECIAL price you pay is pretty much what everone ele is charging. Company also is not clear about how many checks are in a box. Industry standard is 100, but some companies have gone to 80 per box. Finally, you are asked to enter ALL the numbers across the bottom of present checks, and then asked again to enter each set of numbers individually. Huge waste of time. Positive note: The company does have a lot of designs.

I was given a price after ordering online, then Bradford ended up increasing the price. After speaking with a customer representative she transferred me to the rewards department, they didn't understand why she had done that since they weren't able to help me either. They transferred me back to the same representative. I then asked her to transfer me to her supervisor. I spoke with Cheryl, she wasn't able to help me either. Terrible way to do business by increasing the price after the fact. I'll never do business again with Bradford Exchange or ever recommend them to anyone. Date of experience: July 09, 2024

Purchase an item from this site and I was subscribed to pay so many things after. Not a happy customer and will never buy from them. I got 6 charges from this site and customer service was horrible. They didn't help either.

If there was a way to select a NEGATIVE star, I would do so. Even one star doesn’t explain how illegal/wrong Bradford Exchange Company is to their customers and United States. The copy/paste email I received EVERY TIME I hadn’t heard or had seen my item, “Sorry…it’ll be 30 days more…”…spiel is even worse! My order was official in March 2024, it is now June 2024. No refund, no item! Too bad KC Chiefs whom have lawyers & money to shut Bradford Exchange down couldn’t help because my item was a $300 KC Chiefs ladies' ring! Lesson learned! China/India/Spam wins again, I guess. It makes you wonder what Consumer Affairs has done or can do with all these complaints since Bradford Exchange Company is still able to steal from people aka run a business! The ** people will never know!

I approved my checks as Thomas (my first name) and the checks came in as Thsae. Such an obvious mistake that I would have noticed it. The company emailed me that it was my fault and refused to issue new checks. Never again. If you approve your checks and they make a mistake, it IS now your fault for trusting them. PS why do they have a low rating? Why are you reading these ratings if you still go with them?

Kept telling me I owed them money months after payment through credit card. After sending multiple emails with proof of payment, sending it through USPS with proof, and phone calls and getting nowhere I contacted my state's attorney general's office, and they are assisting me with help. OHHHH and they say one price online but when you are charged it is more money so check your accounts. NEVER AGAIN. I also contacted the FTC and the Consumer Protection Agencies.

Terrible company. After cancelling my coin membership, they keep sending coins and charging me. Rotten company, beware! Bait and switch and no one understands what I am trying to say. Beware!!!!

Beware of this place. Smary, dishonest & unethical business practices. Ordered "on sale" checks. Bradford Exchange did a bait and switch - substituted the most expensive checks, charged for a designer checkbook, padded postage and enrolled me in an auto pay rewards program without my knowledge or consent. At the moment I am contesting the Bradford Exchange charges with the bank. I also had the bank issue a new card with different info in addition to blocking Bradford Exchange for tapping into my account.

This company is horrendous and very shady. Do not order anything from them. I ordered two patriotic statues. I received one. I never received the other. Now they keep billing me for “subscriptions” I haven’t signed up for or agreed to, and no matter how many times I call, they keep billing me. Almost a year later, they just sent me a statue that I didn’t order. Now I have the hassle of rejecting it since it was never ordered. They are crooks and they are operating a typical internet scam. I wish I had read the reviews before I ever ordered anything from them. Buyer beware.

Parasitic and sneaky company. Yes, they have cheap checks, but you will likely be subscribed to a rewards program that costs $16/month. I only just found out I've been paying this for the past 5 months.

My experience; there are numerous phone numbers listed to call this company. Each one leads to a busy message with an option to stay in the queue and have the company call you back. The callback doesn't come for HOURS, and came from yet another number entirely. The woman I spoke with was VERY slow, would not communicate well (spoke English well but took forever to respond to any question I had), and then ended the call without notifying me that the phone call had terminated. My opinion... stay away from The Bradford Exchange! This company seems more of a scam than legitimate.

Wish I had read the reviews before I ordered. I got a order for for a beautiful mother's ring for up to 8 names and birthstones since I have 4 kids and 4 grandkids. I ordered it. Just got it today. Was the most shoddy piece of garbage I'd ever seen. Nothing like the photo. Made in china. Soo sad and disappointed. Can't read the kids' names or see the stones. Threw it all in the bag and am sending it back. Don't order from this company.

I ordered two purses on 4/14/2024. They were not needed until June 15th, and my receipt stated they would be here no later than May 14th. I followed up with customer service who told me that they wouldn't have the order until later in June. I replied, "Could you put a rush on this? I ordered it in April." The response I received was that I should have used "Express Shipping" when I placed the order. I didn't need express shipping, when the occasion was two months away, but this was your mistake!

I am very disappointed Bradford Exchange. I ordered a 3-piece welcome sign in November of 2023, it's now the end of May 2024 I have yet to receive the whole thing, they continually take money out of account and pieces I have received DO NOT look like they are worth $400.00!! I am saddened and disgusted with the cost of this sign. I will say their customer service representatives were kind and patient.

After I canceled the subscription (and got an email from them) today I have another charge on my PayPal account. Will dispute the charge and will file a complaint with the Attorney General of Illinois.

These people are straight up thieves. They sell one coin, and automatically create you a subscription. Doesn't matter if you agree to it or not. Then they take out 3 times the amount of the coin out of your account without your permission. I even blocked my card, and they still send the coin then you have to jump through their hoops to return it, and cancel the subscription you never signed up for in the first place.

After initial order confusion, I received cold cast bronze statue. It's PLASTIC! Nothing but plastic that has been painted. 100 dollars for plastic junk. Never again will I buy from Bradford! Flat out ripoff. Misrepresented and cheap as could be made.

Please make sure what you are signing up for when you purchase an item. I purchased a full set of $2 bills and after 60 days I started getting billed again for each item. I had copies of all the charges on my two charge cards but I ended up paying twice on half of the order. Do not waste your money with this company.

Beware of this place. They do a bait and switch. Lure you in for bargain prices, substitute higher priced items, add on expensive handling and postage fees besides automatically enrolling you in garbage you don't want and certainly do not want to pay for.

Fool me once, shame on you! Well shame on me! I thought the first disaster waiting 3 months for delivery of a music box that didn’t play because it wasn’t glued correctly might be a fluke. Stupidly, I placed another order on 3/10 for a personalized gift (3 letter engraving) that still has not arrived as of May 9th! Mind you, a 3-year old could have done the engraving! Poorly manufactured products, delivery time is ridiculous, and bad customer service! Never again!

I had previously ordered my personal checks through the Bradford Exchange several years ago. I needed to order new checks with my new address so I went back to them since they had my data stored. To ensure safety, I paid an extra fee for processing and delivery. Since I had a new address, I also decided to order return address labels at the same time. Well, the checks arrived (although not within the timeframe advised based on the extra fee I paid) but not the return address labels. After 15 business days had passed, I sent an email to their customer service department. They advised that they would request a replacement set to be processed and mailed.

I placed an order on January 3, 2024, for the Yorkie Christmas tree & was given an estimated delivery in mid-March. On March 1, I contacted the company for an update. They said they had mailed me a letter (which I never received) saying there was a delay. The new estimate was April 11. I inquired for status again on April 5. The reply was a new estimated arrival of JULY 15, more than six months after my order was placed. Needless to say, I canceled the order. I would not order from this company.

Ordered 2 times from this place, both orders were rings. First one came in not even looking like the pic. I returned it. The second one came in all tarnished. Wasn't even gold or gold plated. All that was around it was just metal in some spots and blue. Never will buy from them again.

If I could give a zero, I would. I ordered a jacket for my father as a Christmas present, it arrived in the wrong size, I returned it with all of the required paperwork and return authorizations, and now 4 months later still have not received a replacement. I've brought this to the attention of their Customer support twice now, and both times I was told that there was a delay in the replacement shipment because they don't have stock. Today (April 26th) I've asked for a full refund. We'll see if I get it. The jacket was more than $200. This place is a ripoff and they've had my money for nearly 5 months.

I ordered checks 5 months ago. Bradford Exchange added a 01 to my account number. Some check were processed but then they started being rejected by the bank. Come to find out the 01 that was added to the account number was the problem. I called and I was not offered any compensation. I had to pay $50 to people who I wrote checks to. I will never use this company again. Not only that I was totally embarrassed. I was told it was 2 months over the time they would compensate me!

I saw on line an advertisement for a collection of walking Liberties. The cost was $21.94. Their site never gave any other information other than the $21.94 cost and it said monthly shipments. I thought ok that is a good deal. I have bought walking liberties from gold companies and this is an average range. I went ahead and signed up. I figured when I got the coin there would be more information on the collection. Nothing at all, there was an invoice with no $ amount, odd! 3/25 I get charged $71.32. I call. The Rep says the payment is spilt in half. You will owe for 1 coin every month 142.65. Nope this is fraud. Stop everything! I'm now fighting with them. I have attached emails. This is a scam at the highest level.

I ordered this jacket for my Grandson December 12th. The first date for arrival was 2/27/2024, then PROMISED by 3/22/2024. I STILL have not received the jacket and now it’s 4/8/2024. Terrible business.

I do not buy this garbage yet they send me multiple emails daily. I have been using their UNSUBSCRIBE button in these mailings to no avail. I have sent communications via their contact us link. They respond with it has been removed. It has been months and I still get emails. This company and their customer service is the worst I have ever encountered.

NO! NO! NO! Never order from Bradford. We have had FIVE orders, made by family members, go wrong: Orders that were never processed. Billing totals that were now what was authorized. They lie about "we did contact you," when they did not. Orders that processed inaccurate information that was NOT what we typed in for the order. And worse, a ROTTEN Customer Service Department, that offers dishonest excuses, because they NEVER admit their mistakes. We are done, done, done with Bradford Exchange.

I ordered a snow globe early December as a Xmas gift. Got an invoice and shipping date to arrive before Xmas. This did not arrive before Xmas. They said it would arrive in March. This did not arrive in March. Then they said it would arrive in April. It did arrive in April. When it arrived in April, I received 2 when I only ordered 1. Now they keep charging me for 2 snow globes when I only ordered one, and their shipping date was off by 4 months. Terrible and annoying experience. Be careful at this place.

The Bradford Exchange takes money and does not send you the product. I've gone back and forth with them. They told me they never received the initial payment which is 1/3 of the bill. Then how come I received a bill for the final 2/3 of the cost of the item somebody got a third of it. I stopped payment on the other check. I'd advise people to go somewhere else, I'm anywhere else. So far the item I ordered cost me $100 out of pocket and then they still want more

I ordered the silver dollar quarters and thought I was just ordering 1! To my surprise or ignorance I signed up for a subscription which it really does not say that. I was charged $61.68 3 times in 3 days!!!! I called Bradford and was told was suppose to be charged once every 10 days. Yeah right! This company scams way too much. This is very disgusting and confusing. I can't stand this company.

I ordered item in January. Supposed to be delivered mid-March. I checked status and found order canceled 3/8. No notice or any info. Contacted customer service, told out of production, no longer available. Really? Why was I not notified when I ordered this item or prior to this just being canceled? Horrible way to conduct business. Can no one at Bradford do simple math. If you have 1000 items available and I'm order 1025 ok can see it being sold out but notify me of this, don't lead me to believe I'm getting this item only to find out you canceled my order and didn't even bother to let me know. What a terrible way of running a business. I see now the terrible reviews Bradford is getting and all I can say is this is NOT a company you want to do business with. AVOID THIS COMPANY!

I bought the Amityville Horror house. They said more houses would come about once a month, but they sent them every two weeks, which was way more than I wanted or could afford. I called and straightened that out for a while but then they started coming super fast again. I tried to call twice and just got left on hold until I gave up. I went to my account on their web site and there is no place to click on to stop a series, and not even a place to change my billing. Moreover, the FAQ page has nothing about either subject. They get you on the hook and then make it almost impossible to cancel. I will never do business with them again.

I bought the Armor of God statue. It says, 3 easy payments of $33.00. They take over $44.00 each time. And, I canceled, but they just took the subscription money... I need the money refunded back to me, now.

DO NOT sign up for a subscription service. In May 2023, I signed up for the Harry Potter Hogwarts House Flameless Candles. They were to be released once per month starting in June 2023. Signing up for the subscription guaranteed I would not miss one. The description directly on the site states "These flameless candles pay homage to each of the 4 HOGWARTS Houses, and the iconic HOGWARTS CREST™, with high-relief sculpted House mascots, the House name banner and a matching base with the metallic-finished House color". So 5 candles, correct? NOT SO FAST! I was billed accordingly for 5 months and received all the candles that were listed. The quality is definitely substandard, but I'm a huge HP fan so I didn't return them. I had received my 5 candles and went on with life.

For the last 15 months, I have gotten the run around about this order. It was supposed to have been shipped after 8 weeks. It's been a nightmare dealing with them. The excuses are unacceptable and frankly ridiculous.

Placed order 1/30/2024 for wedding rings via phone with a rep named "Leahan". At the time of placing order I asked for confirmation that our rings would arrive before our wedding date -February 24, 2024. I was told they would actually arrive by Valentine's Day (Feb 14th). I checked the status and account information showed a ship date of 2/9/2024.

Ordered Valet Bod for my Grandson's Xmas gift, 2023! I was promised it in time for Christmas.. No gift! January, I was promised it was coming. Called 2/4/24. They promised me it would ship 2/26/24. Even Though "it is on the Cover", of their Latest catalog that I received 2/1/24! This company is DISHONEST!

I purchased over 10 months ago some new checks from The Bradford Exchange Online. Apparently somehow I accepted to purchase The Bradford Exchange Rewards Program - have NO IDEA how I did that. I then was charged $14.95 a month after that, but I did not notice it in my credit card bills for 10 months. When I contacted them they said, "It is obvious that you were not using the service as you have done nothing for 10 months. We are a company hired by The Bradford Exchange to handle their complaints. But, if I get my supervisor's approval I can only refund 6 months." They said it would take 3 to 5 days for the refund to appear on my Credit Card.

I have been over charged for the Dallas Cowboys copack. All I wanted was the dallas cowboys coin. One coin and was charged over $189. I would definitely suggest using extreme caution or not using them at all.

I was overcharged twice by Bradford Exchange and called to cancel and receive a reimbursement. I was told that I could receive a reimbursement after the pending shipment was received, that all the notes concerning the reimbursement were in the system, and that I should call back after receiving the shipment. I did call back, but was told there were no notes in the system and that I would have to return the items overcharged for in order to receive reimbursement.

I purchased the Thomas Kinkade snow kissed memories tabletop tree from The Bradford Exchange Canada for my wife for Christmas on Nov. 21/23. When it arrived we decided it was very poor quality and looked nothing like the picture and decided to return it for a refund so I called them the next day for directions on how to return it and receive a refund. The Bradford exchange customer service person I talked to sent me a US Post label and said to take it to it to Canada Post and they would accept it. Upon arriving at Canada Post they informed me that I need a Canadian label and would not accept it. I returned home and called again and this time I was sent a Canadian label and returned to Canada Post and it was accepted on Nov. 22 and I received notification they received it a few days later.

Purchased the Thomas Kinkade Christmas tree with lights, motion, music. Some of the candles do not light up. And it completely stops working after a couple minutes of running. The store I purchased it from closes down until Spring and I was unable to return it. It was purchased as a gift for a family member. I called Bradford Exchange to see if they could do something. They told me that since I did not purchase it directly online so they could not help. Any good manufacturer backs up their products. This company is not one of them.

I purchased a marine's jacket for my grandfather 3 weeks ago when it said it would be delivered December 22nd. Only to find out 2 days after it was supposed to arrive it said it would be delivered February 6th. That is a couple months out from when I needed. Unfortunately I received no emails in advance From Bradford Exchange. They were extremely hard to GET ahold of and very unprofessional because they did not notify me or sent an email on how late my package would arrive. Only for them to offer me $10 in exchange.

I ordered a light-up Dragon Sculpture Plasma Ball as a Christmas gift for my nephew. At the time of ordering, the offer showed several different dragons (I believe it was 3 or 4) to choose your first of the series from. Of these, I chose the most dynamic one that my nephew would like the most (several being drably painted, and not in as visually exciting a pose). When completing my order, it gave me the option to purchase this sculpture individually, instead of the subscription plan, which I did, confirmed by the "solo" description in shipping information on my account on their website.

Ordered two collective coins for my grandkids for Christmas. First of all no tracking system nor could the company provide me a delivery date based on my phone call. Eventually the coins arrived but late. I decided to return them as I found the same coins at half the costs on another website. Upon calling I'm being told another set of coins are also on the way of which I did not order. Now I'm also being charged for them and must return to get a refund. When talking to the supervisor, I'm being told they automatically ship every 28 days as part of a collection. I stated that my original order was placed on 10 Dec 23 and this conversation was on 21 Dec 23. I stated it wasn't 28 days so why were they shipped? Then she changed her story to 14 days. Even if 14 days, it still wasn't past their deadline to cancel, once again I placed on 10 Dec 23 and this call was 21 Dec 23.

I order four book of checks. I did a mistake on the bank account numbers, I expend 40.00 on the order and I could not sent them back to get the checks re-done. I lost 40.00. Lesson learn. Will not order online again.

I purchased the Thomas Kinkade "Christmas Story House" from them at a cost of $179.99 a year ago. The house is very nice but, from the start it wasn't working properly. The story would skip and not finish. I called Bradford Exchange, but couldn't get anyone to answer the phone. I sent them an email to no avail. I thought it might be the adaptor so, I wrapped the plug and it seemed to work good. I just put it up and nothing is working. I guess I am going to have to see if I can find another adaptor as when I called Bradford Exchange they told me they couldn't help me and I need to go to a hardware store and get an adaptor.

I had placed 2 orders for different Christmas decorations that looked really cute on the website. Sadly, one showed up that doesn't light up at all like the pictures display. The 2nd shows up in pieces and I'm told it's a collection that will be shipped over the next several months (no, I'm NOT kidding). So a 3ft tall Christmas tree w/ Santa, his toys, the nativity scene and who knows what else, will be shipped one piece per month, for 6 months I'm told by their customer service reps who speak English as their 6th language. Absolutely ridiculous! So I'm processing my returns and refunds as I type this, I'm told no further payments will be charged to my card but I'm pretty confident that there's going be additional headaches coming my way. What a complete joke!!

Ordered 4 books of checks online, account number wrong, checks useless and so was their customer service. Don't order from this company. Total waste of time and money. Got hung up on, had to wait on hold for 30 mins and since I ordered online which was not user friendly, no refund.

I purchased what I thought was a set of 4 archangels. I only received one. I thought, "Okay, my fault for not checking to make sure it included the 4" and I let it go. A month later I get a “membership charge.” I call the company to tell them I did not agree to this and dispute it with my credit card. Just when I think it’s over, the next month I get another charge for a higher amount. I will never buy from this company again. They get a hold of your credit card and keep charging you. I must also mention that their products are pricey to begin with.

I ordered a Freedom Chopper Cuckoo Clock in September 2023 from the Bradford Exchange online for $165.00, paid for it through my PayPal account, it was delivered to me in October 2023. The package had another person's name above my address, no problem. After contacting customer service they informed me that my credit card declined the charge. I asked them for the last four digits of the card and informed them it was not mine. Then they assigned my name to the person's account whose name was on my package and they demanded $271.00 for the clock.

I ordered the Disney Christmas collection. I choose the 3 payment option not realizing you don’t not get the next shipment till the 1st one is paid. I had 10 emails and 5 calls into the company to pay it in full with no luck. 6th time calling and they assured me that they will charge my account in full for the next shipment. Well today I had to call again as nope they did not charge me the full balance and they cannot take my money to have it paid in full. This time I asked for a supervisor. I doubt he is a supervisor but he said when I receive my shipment call them again and make full payment. I know once I do this it is going to end up with them telling me, "I’m sorry. You're on autopay and we cannot take your payment like before."

I purchased a "couples" ring online after my wife saw the ad for five monthly installments of $41.95. I provided ring sizes for both of us, but they only sent me my ring. I just contacted them and they said we only ordered one ring. Why would I want only one ring when I put both our ring sizes on the form? My wife was so upset she told me to forget about getting her ring.

I purchased 2 box of plain standard single page checks for $5.99. I did standard shipping & handling for $2.95 and tax was to be .63 cents for a grand total of $9.57. This was the amount quoted to me when I placed the order online. This was the amount an email sent to me a day later said. Imagine my surprise when they took $27.18 out of my bank account. When I called customer service they said well, "You ordered 7 years ago and since you ordered once in the past it costs much more." I asked why that wasn't quoted to me on the follow up email stating what they would be charging and they had no answers...but the checks have been mailed so too late so sorry. I asked to talk to a supervisor and she said it would b a long wait...I said that is perfectly fine. After a half hour she came back and acted like she couldn't hear me and hung up. I can't give a low enough rating for this company!

I ordered two sets of checks. One for my wife and one for me. Each order was billed to my credit card. Only my wife’s checks were delivered. No record of the second order was found. I requested a refund of the missing order. No response. Ever you literally cannot talk to a human there.

My account number on my checks were incorrect. I’m a first time customer and they would not refund or replace their error, without charging me again. Terrible customer, service, and money flush down the drain. I would not recommend this company to anyone.

First one music didn’t work... Sent it back… Got another one and the lettering is wrong and it wasn't my spelling. It was their permanent lettering that I couldn’t change… The item is in Madrid Spain… It was a birthday gift to my granddaughter… They won’t pay for the shipping back to US and therefore won’t do anything about the item… LOVE is in big capital letters with the O being a globe with a butterfly inside… They sent it to me EOVE… So expensive… Won’t order from them again.

My order never came in. I spent 100+ on a Precious Moments figurine for my mom's retirement. Paid the 2 day express shipping. It's been over a month still no item and no one at the company has responded via the customer service email portal. I've wasted money. I'm posting this now. I ordered my item 07/11/2023.

I ordered a ring which my fiance wanted. The first time I ordered it, I selected "pay in full" as my payment option. Bradford exchange charged me, debited my account and indicated "Your item is shipping, today!" Three days later, I received notice that "There was a problem with your payment and your order has been cancelled." However, the payment had already been cleared and - more than three weeks later, I could not get either a refund or the item shipped. Eventually, I was refunded, more than a month later. Like an idiot, I thought, "My fiance really wants this ring, I'll consider the bad experience a mistake and try again with a completely fresh order."

This company uses the most deceptive and downright dirty tactics. I bought a collectible from them for my stepdad for Christmas. First off, the shipment was two weeks after they told me it would be delivered. Sucks for Christmas, but I understand. No biggie. Two months later, ANOTHER gift was sent to my stepdad that I didn't order and $64 was gone from my account. When I contacted them about the purchase, they told me that the initial gift was part of a series, and because I ordered part of a series, I was automatically signed up to order the rest of the items in a series. I was given no indication, notification, or option to opt-out. Just, "Hey, thanks for the order. Get ready for the rest of them because it's a series. Oh, you don't want the rest of the series? Tough luck."

They have the lowest check prices and I love them and I love their collectibles and all items and their wonderful, exceptional, out of the world customer service. I love their jewelries, watches, coins, apparel. Everything. Just beautiful items. My gratitude beyond words.

I noticed a monthly payment coming out of my bank account and then realized this had gone on for quite a few months. They said I signed up for rewards when I ordered checks. I did no such thing. Will never order from this company again. They are very deceptive.

Updated on 04/08/2023: I’ve gotten some feedback from The Bradford Exchange Customer Service department. After extensive research, I’ve found all the documents supporting my refund demands. That is as of today. An e-mail sent by a nameless customer service representative stating that Bradford Exchange didn’t withdraw the full amount of $139.00 I authorized them to deduct from my bank. Oh no, according to them, they converted my authorized payment into monthly installments of $46.99 without my consent or approval. How dare Bradford Exchange divert my funds without notifying me for approval. They did reimburse me the one-time withdrawal fee. However when you read on the invoice sent to me, yes I’m paraphrasing “… No further action required at this time…” Ya’d think (well I did) all's done.

I ordered a $75 jewelry box for my wife's birthday. I ordered it the 1st week of February and got it 2 weeks later broken. I was unable to give it to my wife because it was broken, customer service said they will send a new one, her Birthday was March 8th and now it's March 11 and still no tracking or new box. Plus customer service is no longer returning my emails. I am out of $75 and will never order from this place again.

I ordered a year's worth of personal checks from B EX. The individual checks will not tear off the pack w/o tearing. Some checks tear so much they are not usable. When I started the 2nd pack of checks w/ the same tear issue, I contacted Customer service. I asked them to replace the defective checks. They will not do anything to correct this issue since it has been 3 months since my purchase date. I also found that the checks are printed on paper that is very flimsy compared to checks from other suppliers. This may contribute to the tearing problem. Order your checks elsewhere, as I now must do.

I ordered a Twas the Night Before Christmas house using my credit card. The site said I could split the payments into $40 installments. I chose that option during checkout only to find out they had charged my card for the full amount instead. I checked to see when it would ship and the site said mid-April. I sent an email to cancel the order to which I received a cookie-cutter response that my item had already shipped. I knew this was another lie. I checked the site and they had updated it to say it was In progress for shipping. It has said that for days on end.

I waited for over a year for the parts for my Crimson Tide Express train and still did not receive all the parts either on back order or discontinued. Now they are trying to charge me for a piece I have returned. This company is bad news. Cannot complete orders and way overpriced. Stay away from this company. Wish I had read the reviews before dealing with them

I ordered a Precious Moments personalized figurine. First, delivery took twice as long as promised. Second, the ‘personalization’ consisted of printed stickers that came off as soon as opened. Don’t be deceived by this company. Trying to contact them took days, and all that I received was a generic response. I will never shop from them again.

This company is a scam!!! They will scam you out of time and money. You will place an order. Get a confirmation # then they will call you and demand more money claiming you did not pay which will hold up shipping. Then they will send you a damaged and broken item. When you send it back they will claim you did not and will not send you a replacement item, but they will lie to you and tell you they did but they did not right elisa? Then they will keep your money and not send you the item!!! This is a scam. Do not buy.

I ordered a necklace as a gift. This company has been charging me $14.95 every month for over a year. It’s a small amount so it isn’t very noticeable. I did not authorize this and have contacted the company repeatedly to remove this fee and refund me the money they have stolen. They continually offer excuses but do not refund my money. I have alerted my financial institution and stopped all further charges. I just want my money returned to me. Do not order from this company!!!!

Do NOT buy ANYTHING from this company. Once they have your credit card number they will continue to charge it monthly for a "collection" of items. BEWARE. I bought a SINGLE item. Then one month later another box arrived at my door for a second item I NEVER PURCHASED and they CHARGED MY CREDIT CARD. This is a SCAM!!!

Dec. 1 ordered pendant for my Mom. We recently lost my father and as it is our first Christmas without him wished to get her something special...On the 12th of Dec., I sent an inquiry as to the delivery status and received a very kind email from a representative named Kelsey assuring me that despite delays at the manufacturing end, the gift would arrive by Christmas Eve. By the 20th, still no sign of my mom’s gift and I sent another email asking if it would indeed arrive on time or whether I should go shopping for an alternative gift.

I would leave zero stars if I could. I called to cancel an order placed the night before because it was shipping to wrong address. Somehow when paid with PayPal it changed the ship to. The rep told me the order was canceled and that I would receive an email. Never received the email stating canceled only that it had been shipped. I called again and they said I never called to cancel only to check the status. Then said I have to call back yet a third time in order to get return label to return item. Refused to give to me at that time. Implied that I lied about calling to cancel the item.

First I never ordered this coin, I never created an account to which the coin was to be charged to. I went online to contact them, it took days and days to get back to me. I finally got a return label sent to me since one was not originally provided. I took the package to the Post Office and sent it away. Days later I seen that it had been delivered back to the Bradford Exchange. Exactly 1 month later they contacted me to say they are still waiting for the shipment to be returned. I told them I sent it and they have in their possession. They deny any receipt, yet Canada Post says different.

I submitted an order on 11/7 for a personalized coin. My order total was about $34 and I paid using Paypal. Upon looking at my emails the following day, I found 1 confirmation email from Paypal confirming my authorization of the $34 charge but then find 2 separate confirmation emails from Bradford Exchange for 2 different orders. The second order was for a $100 coin that I did not order! Upon looking at my PayPal account I found that I was charged for both orders. I have no idea how or where this second order came from. The confirmation emails from Bradford Exchange came through at the same time, within seconds of each other.

I moved from CA in Jan 2019 to AZ. Since I livd in CA my entire life, I knew it was important to update my address to every company I associate (including The Bradford Exchange) with. So here's the story: I recently ordered a wall clock from The Bradford Exchange. This is the 3rd order I've made since I have moved to AZ. This particular order had the billing address correct, but they had my old CA address for shipping. I immediately called them to explain the error, and they told me that they could not change the shipping address, nor cancel the shipment. They said that once an order is made, it is immediately sent to their shipping department, and once there, no changes or cancellations can be made. Appalling - right?

In total I have purchased 5 baby dolls. The first 2 looked nothing like the rendering posted, the 3rd I would have kept but her armatures were broken and the 4th looked nothing like the rendering again. I am new to doll collecting and didn't know you had to research the doll on YouTube to actually find out what the doll really looks like. Usually nothing like what is on their website. It is illegal in Canada to mislead consumers in this way. It's called bait and switch. They are basically showing you a product you will not receive. They only show renderings of their products. None of them are the actual products.

I would give no stars!! I Ordered a Nightmare Before Christmas "Blacklight" village and tree set. The picture showed a Black Christmas tree, about 4 houses from NBC Movie and a few ornaments. I somehow actually signed up for a "Subscription" instead which was not clear. I thought I was going to be charged for 6 months for the village pieces, which would come out to around $250 that showed in the picture of the complete set. I noticed recently 3 different charges a month since I ordered this set in Aug. Of 2021. I've been charged a total of about $100 every month since and apparently I signed up for their "rewards" program, yet never recall doing so.

Updated on 03/01/2023: We received globe 1 in January 2022 and globes 2 and 3 in February 2022. This month, February 2023, marks one year that my grandson has been waiting for globe 4. The company continues to side-step my questions (and complaints) by claiming supplier issues. Curiously, the company continues selling same/similar products, such as the snowglobe village, while allowing projected delivery dates to merely roll by without an update (and, seemingly, any concern) regarding the completion of my grandson's collection. Even worse, The Bradford Exchange will not allow the customer to speak with a supervisor when the customer calls in. I have found the feat of contacting executive-level employees (at The Bradford Exchange) a near-impossible task.

Two years ago I ordered some oil from Bradford Exchange. I did not like the order and asked if I could cancel my subscription and any further deliveries. They told me that my subscription was canceled, however they continued to send the oils and charged me subsequently. I made many calls only to be lied to regarding the canceling of my subscription. I refused to pay for the items that they continued to send despite me consistently asking them to not do so. They had the nerve to send my debt to a collection agency, which I paid, in hopes that they finally stop harassing me with letters asking for final installment.

I HAVE BEEN CHARGED AGAIN BY THIS COMPANY £43 and £44. LAST month I was assured they would refund me and as to their word they did, I have it in writing that they will not charge me again and this month they have charged me again and now after calling funny enough they have changed their systems and no longer takes calls. Lol lol. I wonder why???? Please I'm at loose ends what to do, this company is complete fraud and have taken £85, I'm scared they are just going to keep take my money.

I would rate NEGATIVE 5 but didn't have option as minimum is 1 to be able to write a review... My Mom is 98 since April 2022. Earlier this year as I was going through her accounts, I found cashed checks totaling over $600 to Bradford Exchange. (Coins they would send and bill later for). She tried to stop them by returning a coin and writing to not send anymore unless she specifically asked for more. (Caregiver assisted her as Mom was embarrassed to advise us what was going on.) A collection letter showed up to pay around $81 or collection proceedings would commence?

I recently purchased a coin as a one-off present for my wife in June 2022. Since then I have been inundated with post from BE. Which I feel is huge waste of paper. They recently sent out a coin addressed to my wife, with a letter to myself, without asking if we wanted it. The letter which was dated 21st July 2022 states that no charge was due and that "payment only due if you retain & add it to your collection" so appears they have provided it free for 14 days and then intend to charge me for something I have not requested however they actually charged me £43.94 on the 18th of July before the letter had even been sent. Additionally it would appear if I want to return this item I'm going to have to pay to get it sent recorded delivery.

I ordered one item of Christian praying hands back in June for $70. July comes around and I see charges on my account for similar items at $60 each twice on my card. I spoke to a representative and thought I had the issue resolved, but that same week I found another charge of $60 on my card and nothing was even shipped to my home. Why am I getting charged and where are the items? Please stop taking my money.

I called Bradford to confirm the watch functions before I ordered it.. They confirmed the functions I requested did work... They did not.. They were for cosmetics only... and the warranty card had someone else's handwritten name in it... They sent me a used watch and lied to me about its functions to get the sale....

I ordered a coin costing £4.69 from this company, next thing they sent me a coin I had not asked for and took £43 from my account for this coin. I used their own envelope to return it with a note saying I did not ask for it and to refund my money and not to send any more. They subsequently sent two more coins that I also returned! They say they have not received the first coin returned and as such will not refund my money for a coin I didn't even ask for nor want. Be very careful when ordering stuff as I told them twice not to send anything else and now I am £43 out of pocket with no coins and no chance of refund as they refuse.

Sign up with one click. Easy. Cancel at any time! Yeah... not so much. The 10% off or free shipping is totally not worth the effort required to get the rebate, or even cancel your subscription. I eventually had to just contact my card company and tell them to stop paying this company.

I had an issue that I needed resolved and had only commented on a FaceBook post from The Bradford Exchange. A representative reached out to me shortly after I had posted and through communications, my issue was immediately resolved. It is so nice to find a company that cares about its customers and does what it can to make them happy.

This was a birthday gift paid for me in full by my sister. I continue to get overdue statements. Even after sending emails and sending information on the statement. And a daily offer to buy more items. Never again!

Wow never told us was a subscription get charged 60 every week or so get a piece of plastic with paint once a month and come to find out it is a 20 piece set so they can keep charging me 60 dollars. Whenever you want you need to make things clear on your website. No one is willing to pay almost 1500 or more for some plastic pieces.

Several times a week, I receive an invoice from the Bradford Exchange in the mail. I have NEVER ordered anything from you. Why are you mailing invoices to me for items I didn’t order and never would have ordered? I’d estimate that I have received at least 20 of these notices from you in the past two months. Sometimes, two arrive the same day for different items. I understand that some of my neighbors have the same problem. If this is a scam, it is a really stupid one. For example, here’s one I’ve received more than once for a “patriotic faith dog tag.” I am not patriotic, have no faith, and no dog. Are you connected to Trump? Please explain and STOP! You are wasting trees. Laura ** Pasadena CA 91107

Want to say over the years I have purchased many things from The Bradford Exchange and was very satisfied, recently purchased an illuminated Kinkade picture and it comes with no power cord - really, I mean the cheapest item I ever purchased came with a power cord. Then I find a power cord and plug it in, to find out you have to remove the batteries to use cord - really - I mean what the heck is wrong with this picture. It burns out and won't work at all now, they honor the exchange but you can supply a power cord and make it so you don't have to remove batteries to use the cord, just unacceptable selling, don't sell it if it is incomplete and not of standards of past, had another one and it had a cord and didn't have to remove batteries, just unacceptable.

My husband bought me a new ring. He is making payments. Well the ring I got a diamond fell out of it like two days after I got it. Now we are in the process of sending the rings back and getting his money back which I doubt he will receive. The ring was horribly crafted ...

I ordered a blue jay bird figurine for my mom and she was happy with it. Actually the figurine looks good. To my surprise she received another one 1 year later because the first one is part of what they call a subscription. Remember Columbia House with their vinyl disk and tapes? This is the same type of outfit. Be warned Bradford Exchange is cut from the same cloth as Columbia House. My mom returned the second one. I called them and told them that it is on its way back and to cancel the subscription. They got the figurine back on February 02 and it's been 2 weeks since they got it back and I still haven't got my money back. Bradford Exchange you will now have to answer my credit card as to WHY it hasn't been refunded. I'm getting sick and tired of this **.

I purchased a Disney sweatshirt for my wife for Christmas. Although it showed a price of $95 after adding shipping and taxes I paid $147.61. Now I am being charged a monthly recurring charge of $14.95 for nothing! I made a single purchase of a sweatshirt and paid handsomely for it via PayPal. I have not ordered anything else! I feel as if I am being taken advantage of (cheated) by unethical business practices. I will NEVER again do business with this company! Be careful!!

Bradford exchange have been dishonest with payments. I paid the invoice and they still are trying to take money. We are now being bullied as they are sending letters threatening debt collection agencies. Why? I have letters of proof if required for others. We have had a customer service rep confirm there is no money owning, yet they still keep sending letters. Terrible communication and disappointed. We have made several forms of communication with them to find out why this is going on. This has become harassment on their side and a scam. Don't purchase from them.

Pretty upset at somehow I got swindled into a free trial of Bradford Exchange Rewards that I knew nothing about, and then switched to a pay plan automatically. That is horrible business practices. I will not be doing business with this company in the future as it has cost me $45 to learn.

Very deceptive...poor workmanship...wanted me to keep paying for something I believed I paid for up front...very disappointed...took money for a membership I didn't ask for and when I called to cancel the person kept telling me it was up to me to deal with it.

I purchased the Wizard of Oz Perpetual Calendar and had difficulty even getting the actual calendar board. Several follow up calls had to be made in order to ever receive the calendar itself. Some of the figures in the series were shipped twice and others arrived broken. Their customer service department was not helpful! This is the last thing I will ever purchase from The Bradford Exchange.

My elderly aunt purchased the Peanuts Perpetual Calendar for her sister. She mailed in 2 separate payments which took them weeks to apply. She did not know that she would be then changed $75.42 for 9 months to complete the gift. She did not understand it was a subscription. One figurine came broken which I glued. The total gift would be around $700!!! SO NOT WORTH THAT PRICE AT ALL. IT IS CHEAPLY MADE! The shelf itself of the calendar is very lightweight wood, not good quality. My aunt is very hard of hearing and asked me to call the confirm if payment was received. They would not speak to me. Seriously, this is not a bank...In the end we requested a return label to return what has been received. NOT WORTH $700.

Ordered a product from Bradford Exchange on 11/17 for 59.99 and yes paid 20.94 for shipping and services.. Should have been billed 88.22. I asked to have my charge into two monthly payments. My credit card was billed on 11/17 for 44.99 and then on Dec. 17 billed for 77. and some change. Now when I went to school those two figures do not add up to 88.22. I have sent 3 emails asking for a refund of 23.95 and have not gotten a response. I will never, never order from this company again. Very poor customer service and I can and will spend my money on a company that appreciates their customer. DON'T BUY FROM THIS COMPANY. THEY SUCK.

We bought this in April 2020. During the 1st Halloween in use, large chunks of the "bark" fell of while it was just sitting on the counter. We go to use it this last Halloween and the light switch only works 1/2 of the time. Poor craftmanship by a company that supposedly prides itself on craftsmanship.

I ordered the Shing Star Creche as my husband's Christmas present. We received the wooden structure, 2 lambs and a cow. Right after Christmas we received a king and his camel. I called customer service and was so confused and frustrated I hung up. There wasn't even a camel shown in the picture so I thought there was a mix-up. We never received the baby Jesus or any other figures. I suppose we have to just pay and hope for the best. I don't think I'll ever order from them again.

The 100 Anniversary Bluenose watch. I do not recommend. It's a really cheap watch. Nice looking but really light not heavy bracelet, cheap plastic class, Nice box. Cheap watch. Pay 367$. Worth about 50$. Never again.

Journey to HOGWARTS Glitter Globe. $130 plus taxes and S/H. Shipped shrink wrapped in the Styrofoam mold. No Box as befitting an expensive collectable. It's the Styrofoam that should be inside a box. Made to be powered by either an AC adapter or 2 AAA batteries. The company DOES NOT provide the adapter and the 2 AAA batteries does not provide enough power to power both the train and the sounds for a significant length of time. Lots of additional $$$ to constantly buy batteries. Called Customer Service and they didn't care.

I ordered a perpetual calendar from Bradford for XMAS. It was to start with January and February "ornaments," and they sent me November and December. I guess the person was expected to enjoy it for six days! I have had the runaround with customer service for a refund. They received the items back weeks ago. I contacted them on December 30 because I was told to call back in three weeks and I waited three weeks and a day. I have two charges on my card for the exact same amount.