The Bradford Exchange Online Reviews

I was given a price after ordering online, then Bradford ended up increasing the price. After speaking with a customer representative she transferred me to the rewards department, they didn't understand why she had done that since they weren't able to help me either. They transferred me back to the same representative. I then asked her to transfer me to her supervisor. I spoke with Cheryl, she wasn't able to help me either. Terrible way to do business by increasing the price after the fact. I'll never do business again with Bradford Exchange or ever recommend them to anyone. Date of experience: July 09, 2024

Purchase an item from this site and I was subscribed to pay so many things after. Not a happy customer and will never buy from them. I got 6 charges from this site and customer service was horrible. They didn't help either.

If there was a way to select a NEGATIVE star, I would do so. Even one star doesn’t explain how illegal/wrong Bradford Exchange Company is to their customers and United States. The copy/paste email I received EVERY TIME I hadn’t heard or had seen my item, “Sorry…it’ll be 30 days more…”…spiel is even worse! My order was official in March 2024, it is now June 2024. No refund, no item! Too bad KC Chiefs whom have lawyers & money to shut Bradford Exchange down couldn’t help because my item was a $300 KC Chiefs ladies' ring! Lesson learned! China/India/Spam wins again, I guess. It makes you wonder what Consumer Affairs has done or can do with all these complaints since Bradford Exchange Company is still able to steal from people aka run a business! The ** people will never know!

I approved my checks as Thomas (my first name) and the checks came in as Thsae. Such an obvious mistake that I would have noticed it. The company emailed me that it was my fault and refused to issue new checks. Never again. If you approve your checks and they make a mistake, it IS now your fault for trusting them. PS why do they have a low rating? Why are you reading these ratings if you still go with them?

Kept telling me I owed them money months after payment through credit card. After sending multiple emails with proof of payment, sending it through USPS with proof, and phone calls and getting nowhere I contacted my state's attorney general's office, and they are assisting me with help. OHHHH and they say one price online but when you are charged it is more money so check your accounts. NEVER AGAIN. I also contacted the FTC and the Consumer Protection Agencies.

Terrible company. After cancelling my coin membership, they keep sending coins and charging me. Rotten company, beware! Bait and switch and no one understands what I am trying to say. Beware!!!!

Beware of this place. Smary, dishonest & unethical business practices. Ordered "on sale" checks. Bradford Exchange did a bait and switch - substituted the most expensive checks, charged for a designer checkbook, padded postage and enrolled me in an auto pay rewards program without my knowledge or consent. At the moment I am contesting the Bradford Exchange charges with the bank. I also had the bank issue a new card with different info in addition to blocking Bradford Exchange for tapping into my account.

This company is horrendous and very shady. Do not order anything from them. I ordered two patriotic statues. I received one. I never received the other. Now they keep billing me for “subscriptions” I haven’t signed up for or agreed to, and no matter how many times I call, they keep billing me. Almost a year later, they just sent me a statue that I didn’t order. Now I have the hassle of rejecting it since it was never ordered. They are crooks and they are operating a typical internet scam. I wish I had read the reviews before I ever ordered anything from them. Buyer beware.

Parasitic and sneaky company. Yes, they have cheap checks, but you will likely be subscribed to a rewards program that costs $16/month. I only just found out I've been paying this for the past 5 months.

My experience; there are numerous phone numbers listed to call this company. Each one leads to a busy message with an option to stay in the queue and have the company call you back. The callback doesn't come for HOURS, and came from yet another number entirely. The woman I spoke with was VERY slow, would not communicate well (spoke English well but took forever to respond to any question I had), and then ended the call without notifying me that the phone call had terminated. My opinion... stay away from The Bradford Exchange! This company seems more of a scam than legitimate.

Wish I had read the reviews before I ordered. I got a order for for a beautiful mother's ring for up to 8 names and birthstones since I have 4 kids and 4 grandkids. I ordered it. Just got it today. Was the most shoddy piece of garbage I'd ever seen. Nothing like the photo. Made in china. Soo sad and disappointed. Can't read the kids' names or see the stones. Threw it all in the bag and am sending it back. Don't order from this company.

I ordered two purses on 4/14/2024. They were not needed until June 15th, and my receipt stated they would be here no later than May 14th. I followed up with customer service who told me that they wouldn't have the order until later in June. I replied, "Could you put a rush on this? I ordered it in April." The response I received was that I should have used "Express Shipping" when I placed the order. I didn't need express shipping, when the occasion was two months away, but this was your mistake!

I am very disappointed Bradford Exchange. I ordered a 3-piece welcome sign in November of 2023, it's now the end of May 2024 I have yet to receive the whole thing, they continually take money out of account and pieces I have received DO NOT look like they are worth $400.00!! I am saddened and disgusted with the cost of this sign. I will say their customer service representatives were kind and patient.

After I canceled the subscription (and got an email from them) today I have another charge on my PayPal account. Will dispute the charge and will file a complaint with the Attorney General of Illinois.

These people are straight up thieves. They sell one coin, and automatically create you a subscription. Doesn't matter if you agree to it or not. Then they take out 3 times the amount of the coin out of your account without your permission. I even blocked my card, and they still send the coin then you have to jump through their hoops to return it, and cancel the subscription you never signed up for in the first place.

After initial order confusion, I received cold cast bronze statue. It's PLASTIC! Nothing but plastic that has been painted. 100 dollars for plastic junk. Never again will I buy from Bradford! Flat out ripoff. Misrepresented and cheap as could be made.

Please make sure what you are signing up for when you purchase an item. I purchased a full set of $2 bills and after 60 days I started getting billed again for each item. I had copies of all the charges on my two charge cards but I ended up paying twice on half of the order. Do not waste your money with this company.

Beware of this place. They do a bait and switch. Lure you in for bargain prices, substitute higher priced items, add on expensive handling and postage fees besides automatically enrolling you in garbage you don't want and certainly do not want to pay for.

Fool me once, shame on you! Well shame on me! I thought the first disaster waiting 3 months for delivery of a music box that didn’t play because it wasn’t glued correctly might be a fluke. Stupidly, I placed another order on 3/10 for a personalized gift (3 letter engraving) that still has not arrived as of May 9th! Mind you, a 3-year old could have done the engraving! Poorly manufactured products, delivery time is ridiculous, and bad customer service! Never again!

I had previously ordered my personal checks through the Bradford Exchange several years ago. I needed to order new checks with my new address so I went back to them since they had my data stored. To ensure safety, I paid an extra fee for processing and delivery. Since I had a new address, I also decided to order return address labels at the same time. Well, the checks arrived (although not within the timeframe advised based on the extra fee I paid) but not the return address labels. After 15 business days had passed, I sent an email to their customer service department. They advised that they would request a replacement set to be processed and mailed.

I placed an order on January 3, 2024, for the Yorkie Christmas tree & was given an estimated delivery in mid-March. On March 1, I contacted the company for an update. They said they had mailed me a letter (which I never received) saying there was a delay. The new estimate was April 11. I inquired for status again on April 5. The reply was a new estimated arrival of JULY 15, more than six months after my order was placed. Needless to say, I canceled the order. I would not order from this company.

Ordered 2 times from this place, both orders were rings. First one came in not even looking like the pic. I returned it. The second one came in all tarnished. Wasn't even gold or gold plated. All that was around it was just metal in some spots and blue. Never will buy from them again.

If I could give a zero, I would. I ordered a jacket for my father as a Christmas present, it arrived in the wrong size, I returned it with all of the required paperwork and return authorizations, and now 4 months later still have not received a replacement. I've brought this to the attention of their Customer support twice now, and both times I was told that there was a delay in the replacement shipment because they don't have stock. Today (April 26th) I've asked for a full refund. We'll see if I get it. The jacket was more than $200. This place is a ripoff and they've had my money for nearly 5 months.

I ordered checks 5 months ago. Bradford Exchange added a 01 to my account number. Some check were processed but then they started being rejected by the bank. Come to find out the 01 that was added to the account number was the problem. I called and I was not offered any compensation. I had to pay $50 to people who I wrote checks to. I will never use this company again. Not only that I was totally embarrassed. I was told it was 2 months over the time they would compensate me!

I saw on line an advertisement for a collection of walking Liberties. The cost was $21.94. Their site never gave any other information other than the $21.94 cost and it said monthly shipments. I thought ok that is a good deal. I have bought walking liberties from gold companies and this is an average range. I went ahead and signed up. I figured when I got the coin there would be more information on the collection. Nothing at all, there was an invoice with no $ amount, odd! 3/25 I get charged $71.32. I call. The Rep says the payment is spilt in half. You will owe for 1 coin every month 142.65. Nope this is fraud. Stop everything! I'm now fighting with them. I have attached emails. This is a scam at the highest level.

I ordered this jacket for my Grandson December 12th. The first date for arrival was 2/27/2024, then PROMISED by 3/22/2024. I STILL have not received the jacket and now it’s 4/8/2024. Terrible business.

I do not buy this garbage yet they send me multiple emails daily. I have been using their UNSUBSCRIBE button in these mailings to no avail. I have sent communications via their contact us link. They respond with it has been removed. It has been months and I still get emails. This company and their customer service is the worst I have ever encountered.

NO! NO! NO! Never order from Bradford. We have had FIVE orders, made by family members, go wrong: Orders that were never processed. Billing totals that were now what was authorized. They lie about "we did contact you," when they did not. Orders that processed inaccurate information that was NOT what we typed in for the order. And worse, a ROTTEN Customer Service Department, that offers dishonest excuses, because they NEVER admit their mistakes. We are done, done, done with Bradford Exchange.

I ordered a snow globe early December as a Xmas gift. Got an invoice and shipping date to arrive before Xmas. This did not arrive before Xmas. They said it would arrive in March. This did not arrive in March. Then they said it would arrive in April. It did arrive in April. When it arrived in April, I received 2 when I only ordered 1. Now they keep charging me for 2 snow globes when I only ordered one, and their shipping date was off by 4 months. Terrible and annoying experience. Be careful at this place.

The Bradford Exchange takes money and does not send you the product. I've gone back and forth with them. They told me they never received the initial payment which is 1/3 of the bill. Then how come I received a bill for the final 2/3 of the cost of the item somebody got a third of it. I stopped payment on the other check. I'd advise people to go somewhere else, I'm anywhere else. So far the item I ordered cost me $100 out of pocket and then they still want more

I ordered the silver dollar quarters and thought I was just ordering 1! To my surprise or ignorance I signed up for a subscription which it really does not say that. I was charged $61.68 3 times in 3 days!!!! I called Bradford and was told was suppose to be charged once every 10 days. Yeah right! This company scams way too much. This is very disgusting and confusing. I can't stand this company.

I ordered item in January. Supposed to be delivered mid-March. I checked status and found order canceled 3/8. No notice or any info. Contacted customer service, told out of production, no longer available. Really? Why was I not notified when I ordered this item or prior to this just being canceled? Horrible way to conduct business. Can no one at Bradford do simple math. If you have 1000 items available and I'm order 1025 ok can see it being sold out but notify me of this, don't lead me to believe I'm getting this item only to find out you canceled my order and didn't even bother to let me know. What a terrible way of running a business. I see now the terrible reviews Bradford is getting and all I can say is this is NOT a company you want to do business with. AVOID THIS COMPANY!

I bought the Amityville Horror house. They said more houses would come about once a month, but they sent them every two weeks, which was way more than I wanted or could afford. I called and straightened that out for a while but then they started coming super fast again. I tried to call twice and just got left on hold until I gave up. I went to my account on their web site and there is no place to click on to stop a series, and not even a place to change my billing. Moreover, the FAQ page has nothing about either subject. They get you on the hook and then make it almost impossible to cancel. I will never do business with them again.

I bought the Armor of God statue. It says, 3 easy payments of $33.00. They take over $44.00 each time. And, I canceled, but they just took the subscription money... I need the money refunded back to me, now.

DO NOT sign up for a subscription service. In May 2023, I signed up for the Harry Potter Hogwarts House Flameless Candles. They were to be released once per month starting in June 2023. Signing up for the subscription guaranteed I would not miss one. The description directly on the site states "These flameless candles pay homage to each of the 4 HOGWARTS Houses, and the iconic HOGWARTS CREST™, with high-relief sculpted House mascots, the House name banner and a matching base with the metallic-finished House color". So 5 candles, correct? NOT SO FAST! I was billed accordingly for 5 months and received all the candles that were listed. The quality is definitely substandard, but I'm a huge HP fan so I didn't return them. I had received my 5 candles and went on with life.

For the last 15 months, I have gotten the run around about this order. It was supposed to have been shipped after 8 weeks. It's been a nightmare dealing with them. The excuses are unacceptable and frankly ridiculous.

Placed order 1/30/2024 for wedding rings via phone with a rep named "Leahan". At the time of placing order I asked for confirmation that our rings would arrive before our wedding date -February 24, 2024. I was told they would actually arrive by Valentine's Day (Feb 14th). I checked the status and account information showed a ship date of 2/9/2024.

Ordered Valet Bod for my Grandson's Xmas gift, 2023! I was promised it in time for Christmas.. No gift! January, I was promised it was coming. Called 2/4/24. They promised me it would ship 2/26/24. Even Though "it is on the Cover", of their Latest catalog that I received 2/1/24! This company is DISHONEST!

I purchased over 10 months ago some new checks from The Bradford Exchange Online. Apparently somehow I accepted to purchase The Bradford Exchange Rewards Program - have NO IDEA how I did that. I then was charged $14.95 a month after that, but I did not notice it in my credit card bills for 10 months. When I contacted them they said, "It is obvious that you were not using the service as you have done nothing for 10 months. We are a company hired by The Bradford Exchange to handle their complaints. But, if I get my supervisor's approval I can only refund 6 months." They said it would take 3 to 5 days for the refund to appear on my Credit Card.

I have been over charged for the Dallas Cowboys copack. All I wanted was the dallas cowboys coin. One coin and was charged over $189. I would definitely suggest using extreme caution or not using them at all.

I was overcharged twice by Bradford Exchange and called to cancel and receive a reimbursement. I was told that I could receive a reimbursement after the pending shipment was received, that all the notes concerning the reimbursement were in the system, and that I should call back after receiving the shipment. I did call back, but was told there were no notes in the system and that I would have to return the items overcharged for in order to receive reimbursement.

I purchased the Thomas Kinkade snow kissed memories tabletop tree from The Bradford Exchange Canada for my wife for Christmas on Nov. 21/23. When it arrived we decided it was very poor quality and looked nothing like the picture and decided to return it for a refund so I called them the next day for directions on how to return it and receive a refund. The Bradford exchange customer service person I talked to sent me a US Post label and said to take it to it to Canada Post and they would accept it. Upon arriving at Canada Post they informed me that I need a Canadian label and would not accept it. I returned home and called again and this time I was sent a Canadian label and returned to Canada Post and it was accepted on Nov. 22 and I received notification they received it a few days later.

Purchased the Thomas Kinkade Christmas tree with lights, motion, music. Some of the candles do not light up. And it completely stops working after a couple minutes of running. The store I purchased it from closes down until Spring and I was unable to return it. It was purchased as a gift for a family member. I called Bradford Exchange to see if they could do something. They told me that since I did not purchase it directly online so they could not help. Any good manufacturer backs up their products. This company is not one of them.

I purchased a marine's jacket for my grandfather 3 weeks ago when it said it would be delivered December 22nd. Only to find out 2 days after it was supposed to arrive it said it would be delivered February 6th. That is a couple months out from when I needed. Unfortunately I received no emails in advance From Bradford Exchange. They were extremely hard to GET ahold of and very unprofessional because they did not notify me or sent an email on how late my package would arrive. Only for them to offer me $10 in exchange.

I ordered a light-up Dragon Sculpture Plasma Ball as a Christmas gift for my nephew. At the time of ordering, the offer showed several different dragons (I believe it was 3 or 4) to choose your first of the series from. Of these, I chose the most dynamic one that my nephew would like the most (several being drably painted, and not in as visually exciting a pose). When completing my order, it gave me the option to purchase this sculpture individually, instead of the subscription plan, which I did, confirmed by the "solo" description in shipping information on my account on their website.

Ordered two collective coins for my grandkids for Christmas. First of all no tracking system nor could the company provide me a delivery date based on my phone call. Eventually the coins arrived but late. I decided to return them as I found the same coins at half the costs on another website. Upon calling I'm being told another set of coins are also on the way of which I did not order. Now I'm also being charged for them and must return to get a refund. When talking to the supervisor, I'm being told they automatically ship every 28 days as part of a collection. I stated that my original order was placed on 10 Dec 23 and this conversation was on 21 Dec 23. I stated it wasn't 28 days so why were they shipped? Then she changed her story to 14 days. Even if 14 days, it still wasn't past their deadline to cancel, once again I placed on 10 Dec 23 and this call was 21 Dec 23.

I order four book of checks. I did a mistake on the bank account numbers, I expend 40.00 on the order and I could not sent them back to get the checks re-done. I lost 40.00. Lesson learn. Will not order online again.

I purchased the Thomas Kinkade "Christmas Story House" from them at a cost of $179.99 a year ago. The house is very nice but, from the start it wasn't working properly. The story would skip and not finish. I called Bradford Exchange, but couldn't get anyone to answer the phone. I sent them an email to no avail. I thought it might be the adaptor so, I wrapped the plug and it seemed to work good. I just put it up and nothing is working. I guess I am going to have to see if I can find another adaptor as when I called Bradford Exchange they told me they couldn't help me and I need to go to a hardware store and get an adaptor.

I had placed 2 orders for different Christmas decorations that looked really cute on the website. Sadly, one showed up that doesn't light up at all like the pictures display. The 2nd shows up in pieces and I'm told it's a collection that will be shipped over the next several months (no, I'm NOT kidding). So a 3ft tall Christmas tree w/ Santa, his toys, the nativity scene and who knows what else, will be shipped one piece per month, for 6 months I'm told by their customer service reps who speak English as their 6th language. Absolutely ridiculous! So I'm processing my returns and refunds as I type this, I'm told no further payments will be charged to my card but I'm pretty confident that there's going be additional headaches coming my way. What a complete joke!!

Ordered 4 books of checks online, account number wrong, checks useless and so was their customer service. Don't order from this company. Total waste of time and money. Got hung up on, had to wait on hold for 30 mins and since I ordered online which was not user friendly, no refund.

I purchased what I thought was a set of 4 archangels. I only received one. I thought, "Okay, my fault for not checking to make sure it included the 4" and I let it go. A month later I get a “membership charge.” I call the company to tell them I did not agree to this and dispute it with my credit card. Just when I think it’s over, the next month I get another charge for a higher amount. I will never buy from this company again. They get a hold of your credit card and keep charging you. I must also mention that their products are pricey to begin with.

I ordered a Freedom Chopper Cuckoo Clock in September 2023 from the Bradford Exchange online for $165.00, paid for it through my PayPal account, it was delivered to me in October 2023. The package had another person's name above my address, no problem. After contacting customer service they informed me that my credit card declined the charge. I asked them for the last four digits of the card and informed them it was not mine. Then they assigned my name to the person's account whose name was on my package and they demanded $271.00 for the clock.

I ordered the Disney Christmas collection. I choose the 3 payment option not realizing you don’t not get the next shipment till the 1st one is paid. I had 10 emails and 5 calls into the company to pay it in full with no luck. 6th time calling and they assured me that they will charge my account in full for the next shipment. Well today I had to call again as nope they did not charge me the full balance and they cannot take my money to have it paid in full. This time I asked for a supervisor. I doubt he is a supervisor but he said when I receive my shipment call them again and make full payment. I know once I do this it is going to end up with them telling me, "I’m sorry. You're on autopay and we cannot take your payment like before."

I purchased a "couples" ring online after my wife saw the ad for five monthly installments of $41.95. I provided ring sizes for both of us, but they only sent me my ring. I just contacted them and they said we only ordered one ring. Why would I want only one ring when I put both our ring sizes on the form? My wife was so upset she told me to forget about getting her ring.

I purchased 2 box of plain standard single page checks for $5.99. I did standard shipping & handling for $2.95 and tax was to be .63 cents for a grand total of $9.57. This was the amount quoted to me when I placed the order online. This was the amount an email sent to me a day later said. Imagine my surprise when they took $27.18 out of my bank account. When I called customer service they said well, "You ordered 7 years ago and since you ordered once in the past it costs much more." I asked why that wasn't quoted to me on the follow up email stating what they would be charging and they had no answers...but the checks have been mailed so too late so sorry. I asked to talk to a supervisor and she said it would b a long wait...I said that is perfectly fine. After a half hour she came back and acted like she couldn't hear me and hung up. I can't give a low enough rating for this company!

I ordered two sets of checks. One for my wife and one for me. Each order was billed to my credit card. Only my wife’s checks were delivered. No record of the second order was found. I requested a refund of the missing order. No response. Ever you literally cannot talk to a human there.

My account number on my checks were incorrect. I’m a first time customer and they would not refund or replace their error, without charging me again. Terrible customer, service, and money flush down the drain. I would not recommend this company to anyone.

First one music didn’t work... Sent it back… Got another one and the lettering is wrong and it wasn't my spelling. It was their permanent lettering that I couldn’t change… The item is in Madrid Spain… It was a birthday gift to my granddaughter… They won’t pay for the shipping back to US and therefore won’t do anything about the item… LOVE is in big capital letters with the O being a globe with a butterfly inside… They sent it to me EOVE… So expensive… Won’t order from them again.

My order never came in. I spent 100+ on a Precious Moments figurine for my mom's retirement. Paid the 2 day express shipping. It's been over a month still no item and no one at the company has responded via the customer service email portal. I've wasted money. I'm posting this now. I ordered my item 07/11/2023.

I ordered a ring which my fiance wanted. The first time I ordered it, I selected "pay in full" as my payment option. Bradford exchange charged me, debited my account and indicated "Your item is shipping, today!" Three days later, I received notice that "There was a problem with your payment and your order has been cancelled." However, the payment had already been cleared and - more than three weeks later, I could not get either a refund or the item shipped. Eventually, I was refunded, more than a month later. Like an idiot, I thought, "My fiance really wants this ring, I'll consider the bad experience a mistake and try again with a completely fresh order."

This company uses the most deceptive and downright dirty tactics. I bought a collectible from them for my stepdad for Christmas. First off, the shipment was two weeks after they told me it would be delivered. Sucks for Christmas, but I understand. No biggie. Two months later, ANOTHER gift was sent to my stepdad that I didn't order and $64 was gone from my account. When I contacted them about the purchase, they told me that the initial gift was part of a series, and because I ordered part of a series, I was automatically signed up to order the rest of the items in a series. I was given no indication, notification, or option to opt-out. Just, "Hey, thanks for the order. Get ready for the rest of them because it's a series. Oh, you don't want the rest of the series? Tough luck."

They have the lowest check prices and I love them and I love their collectibles and all items and their wonderful, exceptional, out of the world customer service. I love their jewelries, watches, coins, apparel. Everything. Just beautiful items. My gratitude beyond words.

I noticed a monthly payment coming out of my bank account and then realized this had gone on for quite a few months. They said I signed up for rewards when I ordered checks. I did no such thing. Will never order from this company again. They are very deceptive.

Updated on 04/08/2023: I’ve gotten some feedback from The Bradford Exchange Customer Service department. After extensive research, I’ve found all the documents supporting my refund demands. That is as of today. An e-mail sent by a nameless customer service representative stating that Bradford Exchange didn’t withdraw the full amount of $139.00 I authorized them to deduct from my bank. Oh no, according to them, they converted my authorized payment into monthly installments of $46.99 without my consent or approval. How dare Bradford Exchange divert my funds without notifying me for approval. They did reimburse me the one-time withdrawal fee. However when you read on the invoice sent to me, yes I’m paraphrasing “… No further action required at this time…” Ya’d think (well I did) all's done.

I ordered a $75 jewelry box for my wife's birthday. I ordered it the 1st week of February and got it 2 weeks later broken. I was unable to give it to my wife because it was broken, customer service said they will send a new one, her Birthday was March 8th and now it's March 11 and still no tracking or new box. Plus customer service is no longer returning my emails. I am out of $75 and will never order from this place again.

I ordered a year's worth of personal checks from B EX. The individual checks will not tear off the pack w/o tearing. Some checks tear so much they are not usable. When I started the 2nd pack of checks w/ the same tear issue, I contacted Customer service. I asked them to replace the defective checks. They will not do anything to correct this issue since it has been 3 months since my purchase date. I also found that the checks are printed on paper that is very flimsy compared to checks from other suppliers. This may contribute to the tearing problem. Order your checks elsewhere, as I now must do.

I ordered a Twas the Night Before Christmas house using my credit card. The site said I could split the payments into $40 installments. I chose that option during checkout only to find out they had charged my card for the full amount instead. I checked to see when it would ship and the site said mid-April. I sent an email to cancel the order to which I received a cookie-cutter response that my item had already shipped. I knew this was another lie. I checked the site and they had updated it to say it was In progress for shipping. It has said that for days on end.

I waited for over a year for the parts for my Crimson Tide Express train and still did not receive all the parts either on back order or discontinued. Now they are trying to charge me for a piece I have returned. This company is bad news. Cannot complete orders and way overpriced. Stay away from this company. Wish I had read the reviews before dealing with them

I ordered a Precious Moments personalized figurine. First, delivery took twice as long as promised. Second, the ‘personalization’ consisted of printed stickers that came off as soon as opened. Don’t be deceived by this company. Trying to contact them took days, and all that I received was a generic response. I will never shop from them again.

This company is a scam!!! They will scam you out of time and money. You will place an order. Get a confirmation # then they will call you and demand more money claiming you did not pay which will hold up shipping. Then they will send you a damaged and broken item. When you send it back they will claim you did not and will not send you a replacement item, but they will lie to you and tell you they did but they did not right elisa? Then they will keep your money and not send you the item!!! This is a scam. Do not buy.

I ordered a necklace as a gift. This company has been charging me $14.95 every month for over a year. It’s a small amount so it isn’t very noticeable. I did not authorize this and have contacted the company repeatedly to remove this fee and refund me the money they have stolen. They continually offer excuses but do not refund my money. I have alerted my financial institution and stopped all further charges. I just want my money returned to me. Do not order from this company!!!!

Do NOT buy ANYTHING from this company. Once they have your credit card number they will continue to charge it monthly for a "collection" of items. BEWARE. I bought a SINGLE item. Then one month later another box arrived at my door for a second item I NEVER PURCHASED and they CHARGED MY CREDIT CARD. This is a SCAM!!!

Dec. 1 ordered pendant for my Mom. We recently lost my father and as it is our first Christmas without him wished to get her something special...On the 12th of Dec., I sent an inquiry as to the delivery status and received a very kind email from a representative named Kelsey assuring me that despite delays at the manufacturing end, the gift would arrive by Christmas Eve. By the 20th, still no sign of my mom’s gift and I sent another email asking if it would indeed arrive on time or whether I should go shopping for an alternative gift.

I would leave zero stars if I could. I called to cancel an order placed the night before because it was shipping to wrong address. Somehow when paid with PayPal it changed the ship to. The rep told me the order was canceled and that I would receive an email. Never received the email stating canceled only that it had been shipped. I called again and they said I never called to cancel only to check the status. Then said I have to call back yet a third time in order to get return label to return item. Refused to give to me at that time. Implied that I lied about calling to cancel the item.

First I never ordered this coin, I never created an account to which the coin was to be charged to. I went online to contact them, it took days and days to get back to me. I finally got a return label sent to me since one was not originally provided. I took the package to the Post Office and sent it away. Days later I seen that it had been delivered back to the Bradford Exchange. Exactly 1 month later they contacted me to say they are still waiting for the shipment to be returned. I told them I sent it and they have in their possession. They deny any receipt, yet Canada Post says different.

I submitted an order on 11/7 for a personalized coin. My order total was about $34 and I paid using Paypal. Upon looking at my emails the following day, I found 1 confirmation email from Paypal confirming my authorization of the $34 charge but then find 2 separate confirmation emails from Bradford Exchange for 2 different orders. The second order was for a $100 coin that I did not order! Upon looking at my PayPal account I found that I was charged for both orders. I have no idea how or where this second order came from. The confirmation emails from Bradford Exchange came through at the same time, within seconds of each other.

I moved from CA in Jan 2019 to AZ. Since I livd in CA my entire life, I knew it was important to update my address to every company I associate (including The Bradford Exchange) with. So here's the story: I recently ordered a wall clock from The Bradford Exchange. This is the 3rd order I've made since I have moved to AZ. This particular order had the billing address correct, but they had my old CA address for shipping. I immediately called them to explain the error, and they told me that they could not change the shipping address, nor cancel the shipment. They said that once an order is made, it is immediately sent to their shipping department, and once there, no changes or cancellations can be made. Appalling - right?

In total I have purchased 5 baby dolls. The first 2 looked nothing like the rendering posted, the 3rd I would have kept but her armatures were broken and the 4th looked nothing like the rendering again. I am new to doll collecting and didn't know you had to research the doll on YouTube to actually find out what the doll really looks like. Usually nothing like what is on their website. It is illegal in Canada to mislead consumers in this way. It's called bait and switch. They are basically showing you a product you will not receive. They only show renderings of their products. None of them are the actual products.

I would give no stars!! I Ordered a Nightmare Before Christmas "Blacklight" village and tree set. The picture showed a Black Christmas tree, about 4 houses from NBC Movie and a few ornaments. I somehow actually signed up for a "Subscription" instead which was not clear. I thought I was going to be charged for 6 months for the village pieces, which would come out to around $250 that showed in the picture of the complete set. I noticed recently 3 different charges a month since I ordered this set in Aug. Of 2021. I've been charged a total of about $100 every month since and apparently I signed up for their "rewards" program, yet never recall doing so.

Updated on 03/01/2023: We received globe 1 in January 2022 and globes 2 and 3 in February 2022. This month, February 2023, marks one year that my grandson has been waiting for globe 4. The company continues to side-step my questions (and complaints) by claiming supplier issues. Curiously, the company continues selling same/similar products, such as the snowglobe village, while allowing projected delivery dates to merely roll by without an update (and, seemingly, any concern) regarding the completion of my grandson's collection. Even worse, The Bradford Exchange will not allow the customer to speak with a supervisor when the customer calls in. I have found the feat of contacting executive-level employees (at The Bradford Exchange) a near-impossible task.

Two years ago I ordered some oil from Bradford Exchange. I did not like the order and asked if I could cancel my subscription and any further deliveries. They told me that my subscription was canceled, however they continued to send the oils and charged me subsequently. I made many calls only to be lied to regarding the canceling of my subscription. I refused to pay for the items that they continued to send despite me consistently asking them to not do so. They had the nerve to send my debt to a collection agency, which I paid, in hopes that they finally stop harassing me with letters asking for final installment.

I HAVE BEEN CHARGED AGAIN BY THIS COMPANY £43 and £44. LAST month I was assured they would refund me and as to their word they did, I have it in writing that they will not charge me again and this month they have charged me again and now after calling funny enough they have changed their systems and no longer takes calls. Lol lol. I wonder why???? Please I'm at loose ends what to do, this company is complete fraud and have taken £85, I'm scared they are just going to keep take my money.

I would rate NEGATIVE 5 but didn't have option as minimum is 1 to be able to write a review... My Mom is 98 since April 2022. Earlier this year as I was going through her accounts, I found cashed checks totaling over $600 to Bradford Exchange. (Coins they would send and bill later for). She tried to stop them by returning a coin and writing to not send anymore unless she specifically asked for more. (Caregiver assisted her as Mom was embarrassed to advise us what was going on.) A collection letter showed up to pay around $81 or collection proceedings would commence?

I recently purchased a coin as a one-off present for my wife in June 2022. Since then I have been inundated with post from BE. Which I feel is huge waste of paper. They recently sent out a coin addressed to my wife, with a letter to myself, without asking if we wanted it. The letter which was dated 21st July 2022 states that no charge was due and that "payment only due if you retain & add it to your collection" so appears they have provided it free for 14 days and then intend to charge me for something I have not requested however they actually charged me £43.94 on the 18th of July before the letter had even been sent. Additionally it would appear if I want to return this item I'm going to have to pay to get it sent recorded delivery.

I ordered one item of Christian praying hands back in June for $70. July comes around and I see charges on my account for similar items at $60 each twice on my card. I spoke to a representative and thought I had the issue resolved, but that same week I found another charge of $60 on my card and nothing was even shipped to my home. Why am I getting charged and where are the items? Please stop taking my money.

I called Bradford to confirm the watch functions before I ordered it.. They confirmed the functions I requested did work... They did not.. They were for cosmetics only... and the warranty card had someone else's handwritten name in it... They sent me a used watch and lied to me about its functions to get the sale....

I ordered a coin costing £4.69 from this company, next thing they sent me a coin I had not asked for and took £43 from my account for this coin. I used their own envelope to return it with a note saying I did not ask for it and to refund my money and not to send any more. They subsequently sent two more coins that I also returned! They say they have not received the first coin returned and as such will not refund my money for a coin I didn't even ask for nor want. Be very careful when ordering stuff as I told them twice not to send anything else and now I am £43 out of pocket with no coins and no chance of refund as they refuse.

Sign up with one click. Easy. Cancel at any time! Yeah... not so much. The 10% off or free shipping is totally not worth the effort required to get the rebate, or even cancel your subscription. I eventually had to just contact my card company and tell them to stop paying this company.

I had an issue that I needed resolved and had only commented on a FaceBook post from The Bradford Exchange. A representative reached out to me shortly after I had posted and through communications, my issue was immediately resolved. It is so nice to find a company that cares about its customers and does what it can to make them happy.

This was a birthday gift paid for me in full by my sister. I continue to get overdue statements. Even after sending emails and sending information on the statement. And a daily offer to buy more items. Never again!

Wow never told us was a subscription get charged 60 every week or so get a piece of plastic with paint once a month and come to find out it is a 20 piece set so they can keep charging me 60 dollars. Whenever you want you need to make things clear on your website. No one is willing to pay almost 1500 or more for some plastic pieces.

Several times a week, I receive an invoice from the Bradford Exchange in the mail. I have NEVER ordered anything from you. Why are you mailing invoices to me for items I didn’t order and never would have ordered? I’d estimate that I have received at least 20 of these notices from you in the past two months. Sometimes, two arrive the same day for different items. I understand that some of my neighbors have the same problem. If this is a scam, it is a really stupid one. For example, here’s one I’ve received more than once for a “patriotic faith dog tag.” I am not patriotic, have no faith, and no dog. Are you connected to Trump? Please explain and STOP! You are wasting trees. Laura ** Pasadena CA 91107

Want to say over the years I have purchased many things from The Bradford Exchange and was very satisfied, recently purchased an illuminated Kinkade picture and it comes with no power cord - really, I mean the cheapest item I ever purchased came with a power cord. Then I find a power cord and plug it in, to find out you have to remove the batteries to use cord - really - I mean what the heck is wrong with this picture. It burns out and won't work at all now, they honor the exchange but you can supply a power cord and make it so you don't have to remove batteries to use the cord, just unacceptable selling, don't sell it if it is incomplete and not of standards of past, had another one and it had a cord and didn't have to remove batteries, just unacceptable.

My husband bought me a new ring. He is making payments. Well the ring I got a diamond fell out of it like two days after I got it. Now we are in the process of sending the rings back and getting his money back which I doubt he will receive. The ring was horribly crafted ...

I ordered a blue jay bird figurine for my mom and she was happy with it. Actually the figurine looks good. To my surprise she received another one 1 year later because the first one is part of what they call a subscription. Remember Columbia House with their vinyl disk and tapes? This is the same type of outfit. Be warned Bradford Exchange is cut from the same cloth as Columbia House. My mom returned the second one. I called them and told them that it is on its way back and to cancel the subscription. They got the figurine back on February 02 and it's been 2 weeks since they got it back and I still haven't got my money back. Bradford Exchange you will now have to answer my credit card as to WHY it hasn't been refunded. I'm getting sick and tired of this **.

I purchased a Disney sweatshirt for my wife for Christmas. Although it showed a price of $95 after adding shipping and taxes I paid $147.61. Now I am being charged a monthly recurring charge of $14.95 for nothing! I made a single purchase of a sweatshirt and paid handsomely for it via PayPal. I have not ordered anything else! I feel as if I am being taken advantage of (cheated) by unethical business practices. I will NEVER again do business with this company! Be careful!!

Bradford exchange have been dishonest with payments. I paid the invoice and they still are trying to take money. We are now being bullied as they are sending letters threatening debt collection agencies. Why? I have letters of proof if required for others. We have had a customer service rep confirm there is no money owning, yet they still keep sending letters. Terrible communication and disappointed. We have made several forms of communication with them to find out why this is going on. This has become harassment on their side and a scam. Don't purchase from them.

Pretty upset at somehow I got swindled into a free trial of Bradford Exchange Rewards that I knew nothing about, and then switched to a pay plan automatically. That is horrible business practices. I will not be doing business with this company in the future as it has cost me $45 to learn.

Very deceptive...poor workmanship...wanted me to keep paying for something I believed I paid for up front...very disappointed...took money for a membership I didn't ask for and when I called to cancel the person kept telling me it was up to me to deal with it.

I purchased the Wizard of Oz Perpetual Calendar and had difficulty even getting the actual calendar board. Several follow up calls had to be made in order to ever receive the calendar itself. Some of the figures in the series were shipped twice and others arrived broken. Their customer service department was not helpful! This is the last thing I will ever purchase from The Bradford Exchange.

My elderly aunt purchased the Peanuts Perpetual Calendar for her sister. She mailed in 2 separate payments which took them weeks to apply. She did not know that she would be then changed $75.42 for 9 months to complete the gift. She did not understand it was a subscription. One figurine came broken which I glued. The total gift would be around $700!!! SO NOT WORTH THAT PRICE AT ALL. IT IS CHEAPLY MADE! The shelf itself of the calendar is very lightweight wood, not good quality. My aunt is very hard of hearing and asked me to call the confirm if payment was received. They would not speak to me. Seriously, this is not a bank...In the end we requested a return label to return what has been received. NOT WORTH $700.

Ordered a product from Bradford Exchange on 11/17 for 59.99 and yes paid 20.94 for shipping and services.. Should have been billed 88.22. I asked to have my charge into two monthly payments. My credit card was billed on 11/17 for 44.99 and then on Dec. 17 billed for 77. and some change. Now when I went to school those two figures do not add up to 88.22. I have sent 3 emails asking for a refund of 23.95 and have not gotten a response. I will never, never order from this company again. Very poor customer service and I can and will spend my money on a company that appreciates their customer. DON'T BUY FROM THIS COMPANY. THEY SUCK.

We bought this in April 2020. During the 1st Halloween in use, large chunks of the "bark" fell of while it was just sitting on the counter. We go to use it this last Halloween and the light switch only works 1/2 of the time. Poor craftmanship by a company that supposedly prides itself on craftsmanship.

I ordered the Shing Star Creche as my husband's Christmas present. We received the wooden structure, 2 lambs and a cow. Right after Christmas we received a king and his camel. I called customer service and was so confused and frustrated I hung up. There wasn't even a camel shown in the picture so I thought there was a mix-up. We never received the baby Jesus or any other figures. I suppose we have to just pay and hope for the best. I don't think I'll ever order from them again.

The 100 Anniversary Bluenose watch. I do not recommend. It's a really cheap watch. Nice looking but really light not heavy bracelet, cheap plastic class, Nice box. Cheap watch. Pay 367$. Worth about 50$. Never again.

Journey to HOGWARTS Glitter Globe. $130 plus taxes and S/H. Shipped shrink wrapped in the Styrofoam mold. No Box as befitting an expensive collectable. It's the Styrofoam that should be inside a box. Made to be powered by either an AC adapter or 2 AAA batteries. The company DOES NOT provide the adapter and the 2 AAA batteries does not provide enough power to power both the train and the sounds for a significant length of time. Lots of additional $$$ to constantly buy batteries. Called Customer Service and they didn't care.

I ordered a perpetual calendar from Bradford for XMAS. It was to start with January and February "ornaments," and they sent me November and December. I guess the person was expected to enjoy it for six days! I have had the runaround with customer service for a refund. They received the items back weeks ago. I contacted them on December 30 because I was told to call back in three weeks and I waited three weeks and a day. I have two charges on my card for the exact same amount.

I purchased a Disney Tree Topper and only used it last Christmas, went to use it again this year and the star won’t turn on and it’s also supposed to rotate Mickey and the reindeer around the star. I emailed Bradford like the paper work states. Their response was take it somewhere to be repaired!!! They go not replace or repair? It’s a new product that cost a lot. Zero support or help. I do not recommend purchasing from Bradford. Once they take your money they don’t know you anymore.

Bradford Exchange Keep sending me a Bill For something I never ordered. I Have fought them before For the same reason. I buy silver. It's pure silver not that plate junk. I cannot get ahold of them and when I do they act like I am being rude to them by not paying. I had asked them not to send me their catalog. They're catalog because as soon as I get it it goes into the trash for the past 3 years. They shouldn't meet a stupid Catalog.

Definitely gets into my top 3 worst experiences of the lifetime ever! Received a personalized item with the spelling mistake. Terrible customer service. Firstly, everytime need to wait 1.5 to 2 hours to be connected to an operator. Been told someone will contact me via 24h. Nothing happened in 4 days. Been told that they can not issue the refund via original payment method (Paypal), only by cheque which needs to be waited for ages and sounds so ridiculous and dodgy. Everything is just terrible starting with waiting times for the item to arrive finishing to customer service.

I purchased a necklace and was sent In an invoice the next day telling me that it would not be shipped for over 2 months. I called to cancel the order is the order and they refused to allow me to cancel this stating that it was already shipped. If they could not provide tracking or other shipping information. Obviously lies.

I ordered a Nightmare Before Christmas cuckoo clock. I open the item and the back cover did not fit correctly. The item itself literally looks like a cheap piece of junk for over $200. I have emailed them on three separate occasions and have not received a response in over a month. I will be opening a complaint with the Better Business Bureau to get the item returned so I can finally get a refund. There should be a customer service phone number for returns specifically. With this low of quality in items and customer service I am amazed they are still in business.

I ordered this blanket for my son for Xmas on Nov 12th. The confirmation email says that it would be here no later than Dec 13th. Dec 13th comes & still no blanket so I call customer service. 1st woman I spoke to said that the blanket was in the process of getting personalized and it should be there before Xmas. I asked that they expedite the shipping. She said she would put a note but she couldn't change the shipping status. So I asked to speak to a manager. Cheryl comes on with an attitude as if I was bothering her. I explained the situation. Told her that I received no notice that the blanket was on back order or out of stock. I asked her to change my shipping status to express so it would get here by Xmas. She then told me the blanket is on back order and wouldn't be in until January 26th?? So the 1st woman I spoke to lied to me? Yes apparently she did.

I purchased a Thomas Kinkade rotating tabletop tree with color-changing lights and paid the full price at the time of purchase. I received the tree about 2 weeks later and was thrilled with its appearance. However, within one hour of setting it up, it stopped rotating and the on/off toggle switch would not turn it on and off. It has also stopped changing colors and is a complete farce. I spoke with customer service who promised to replace the tree but here it is, a week later and I have no tree. I am not returning this piece of junk until I see if the new tree is fully functional. This is definitely my last shopping experience with them.

I did not know before I ordered that this was a company based in China or I would never have ordered. Anyway, I ordered a couple products for Christmas. Bradford doubled ordered my products and gave me a hard to time to return and receive timely refunds. Then they sent return vouchers that were made returnable to myself not to them. I had to spend lots of time trying to get through on the phone to correct this. Then the grand finale... I got the carousel noted on the item from grandmother for a child.

I have purchased 2 snow globes. After one year, one water turned yellow and the other blower quit working. I called them and they wont replace either because only one year warranty! Don't buy snow globes from Bradford Exchange!!

Shambolic customer service. Company should be pulled off internet. Reading these awful reviews and trying to make contact is beyond stressful. Regret ordering a musical bird after reading the UK & US companies' appalling reviews of customer service and quality. Wish we had researched this company first. Thought I was dealing with a reputable company. So far order not dispatched when email said it was due to be. No response from 4 contacts -

I have purchased several item from Bradford Exchange in the past because I like that their items are unique but do not order anything with music box. I have returned four items in one year due to music box not working! Ordered a 279.00 fiber optic Christmas tree. Arrived but worked for one hour then would not light or rotate! Ordered a ring for my husband for Christmas (Montreal Canadiens ring) very 300 dollars. In two months the ring was tarnished. Lost the Canadiens symbol off the top of ring. It was a mess. I called them after three months. They refused to take it back! Decided to no longer buy from them as they do not stand behind their products. A lot of junk!

I ordered a 3 pc patriotic welcome sign for our front porch. All seemed fine. Paid $60. But this is a Christmas gift for my husband. Received my package today. It is 1/3 of the sign. Called BE and they said, "We ship one piece at a time and it will be $60 per piece." $60 for a front porch sign was already pricy. But $180 is an absolute no thank you. Complete scam. Do not order from them.

I know most people don't come to these sites to leave nice comments. But look at the theme in the complaints. It's either product or customer service related. And I can attest to both. I paid $70 for something and got a $20 figurine instead. I've tried emailing and contacting multiple times to get what I actually ordered and no response. One email was undeliverable. Do not use this company.

I ordered checks in mid October..They showed 7-14 days delivery...In mid-November I checked shipping status on line...It showed shipping on January 3rd..I called the customer service number to let them know we would be out of town during that period...And I needed to provide another address or cancel the order...After explaining this they said they needed to transfer my call...After which I was disconnected..I tried back three more times and had to re-explain each time...And each time they said they had to transfer me and each time I was disconnected..I have also written 2 emails to their customer service department with no response what so ever.. I would definitely recommend not making any purchases from this company...I have no idea where my checks will end up but I am currently filing a dispute with my credit card company.

Bradford Exchange does not practice any customer service. I ordered an item & paid to have it expedited for a birthday (5 days) & it did Not get there & it wasn't delivered even a week later! It finally had to be cancelled and sent back. These people never apologized or tried to make things right... Only blocked my phone number! Order from them at your own risk!

Brought 1 coin then 2 more came through the post which I never ordered. £45 they took from my account without informing me. Rang them. Told me to return them. Told me my account has been closed after a debate but still took £43.96 a day later for no reason. Told me I will get refund of £39 as the rest is a handling fee. After another debate still got £39 coming back to me. They are totally a frauding company. BUY AT YOUR OWN RISK. BEWARE.

Buyer Beware: this is a subscription with 20 items that is not disclosed anywhere I saw prior to purchase. I bought this as a gift and was charged $51.94 which is what it was advertised to cost and the picture showed a train with 4 cars. I was then charged again $25.97 to my surprise, so I called and was told it was a subscription for 20 items. I canceled the subscription. I then get another charge for $25.97. Call back and he doesn’t know why because it shows it was canceled. I figured out with little help they charge in installments. Another surprise never disclosed. I would never buy anything from such a shady business again. I would steer clear of them if I could do it again.

This unbelievable. Got a letter in the mail today the Bradford Exchange are telling me I haven't paid in full. When I first bought the train set I paid in full. When I received the first package on the bill it said, "Thank you for your full payment we have received," and now the Bradford Exchange is trying to tell me that I have not paid. I will never ever buy anything from the Bradford Exchange again. They are thieves. They do not keep proper records on the billing department. I will not pay twice and I have all the receipts saying, "Thank you for your full payment." if I didn't pay on fall why would the other receipts say zero balance? Anybody reading this beware. They will try to try and say and say you haven't paid in full. Never ever will I buy from them again. You just lost a customer.

I ordered the mood ring - over $100. The photo shows the ring and a little card that tells you what the colours mean when it changes colour. Nice ring - like it, but, emailed twice as I did not get the little card. Finally gave up - returning it. No customer service at all.

This clock had hot glue all over the clock and characters. Grumpy's foot was broken off. The clock does not work. For 260.00 I am very disappointed. This will be my last item I purchase from this company.

My wife ordered "The Legend Of Ireland" Mystic Topaz Men's Ring as a Christmas gift for me. There was a guaranteed delivery by Christmas which of course didn't arrive till several weeks later. I was very pleased with the gift until 3 weeks later when the "Silver Plating" started to wear off. Within a month I ended up with a copper colored ring and discoloring on my finger. My wife wrote to the "Bradford Exchange" company relating the problem in hopes of getting some sort of resolution. Unfortunately all she got was a return e-mail stating they would relay the info to the proper personnel. A follow up e-mail with the complaint received a copy of the return policy. In essence the company sells less than quality jewelry. A $130.00 ring shouldn't have its plating wear off.

I have ordered checks from Bradford Exchange twice and l have had no problems. Checks were on time and very colorful. I have ordered cats and goats! Always did me real good. Never had any problems. I would order again, when l run out. I ordered by phone. l make sure they understand what l am ordering.

The Bradford Exchange the amount of disgust and disappointment I have towards your company right now is unmeasurable! I was so worried about sending my promise ring back that had broken to get an even exchange. Not only did I get this as a gift it is now being held hostage by your company! The person who used their card to process the transaction is unfortunately no longer with us so the money you sent back is who knows where. Better question is why would you refund it for an even exchange???? There should have been NO refund. I was told to send it back and a replacement would be sent. No one ever said anything about having to pay for it all over again.

My friend had me order a music box for her daughter from the Bradford Exchange which was to be given to her as a surprise gift, assuming it would arrive within a few weeks at the most. After a few weeks of not receiving it I called and was told by a computer that the expected delivery was 3 months!!! Then a few days ago she got an email saying it was to arrive in 4 months! She cancelled her order disgusted and neither of us will ever purchase from them again! This delay, whether from staffing shortages related to COVID or whatever the reason should have been mentioned before she completed the purchase!

Started this back in January of this year. I had to make three different payments to this company to receive a Bradford Peanuts Christmas calendar which was 75 dollar but I made my payments. (It wasn't delivery till 6/15/21.) The order was damage upon delivery due to manufacturer error (nails sticking out of the wood). Rreturn the item back over two months ago and never receive my return so I'm out 150 dollar and a ruined Mother's Day.

I ordered a Kansas City Chiefs welcome home sign with three parts to it over 3 months ago. Finally I received one part of it and then they build me for the same item again and when I called in they told me that each item is $58. Complete scam company. Do not buy from them ever.

It is amusingly bad! The freephone number on the website & the invoice 1-866-503-9057 does not work. Calling the local phone number 09-829-0475 takes between 25 & 35 minutes to get answered. I am being sent invoices (3 so far) despite the fact that I have paid them month ago by check as advised on the invoice. I cannot find an email address for the company that works, all I can find is more websites that are trying to sell me more rubbish! As for retuning the item & getting a refund I would have to send it to the U.S.A. in Illinois which I suspect would be more complicated than trying to pay for it! I shall never buy anything from Bradford Exchange again. Nicholas.

I received a scam call 2 days ago. They had my name, address, phone number, and order history. Bradford Exchange refused to delete my account even though my information was stolen. Do not trust this company.

Overcharged me for subscription. I returned entire order over a month ago and THEY NEVER REFUNDED ME!!! Complete scam business and they will take more money from you than you agree to. Shop elsewhere and avoid Bradford Exchange at all costs. Even after you return $300+ worth of garbage they won't give money back!!

I'm only rating 3 stars because I truly don't know if Bradford Exchange has any control over this, but I ordered a snow globe on December 5th, and it still hasn't shipped. It's currently June 29th. I email them once a month, but they keep telling me they are waiting for the item from the manufacturer and it will ship within 4 weeks. It's very tiresome, especially because the item was expensive (over $100). I'm just hoping it shows up soon.

Ordered Complete set of Nativity Set Bay Jesus $308. The order came in I returned the 2nd Joseph and thought we were done. Called them later when I got a few more billing statements saying I still owed. I called them they said they had to wait until return dept. credited the account I should just wait. Now I get a letter from collections for Bradford Exchange. They told me I sent wrong Joseph back and that I still owed. This was never explained to me before Collections I paid them to be done with them. Will never shop there again! The Bradford Exchange is a joke.

Bought Mickey Mouse handbag, used it occasionally. Within 6 months, the stitches around the handle started coming off and on the second time I attached the strap to use it hanging from shoulder, the hook broke.

Ordered jewelry for anniversary over a month in advance. First email said delivery in the same month as ordered. Next one said delivery in the month of anniversary. Now yet another saying the month after! Horrible service. Stay away if you are smart!

I have bought many items from Bradford and have never been treated so bad. They keep telling me I owe money which is not true. There was a sale on some smile shoes I bought Christmas time and I have done g mail, called, sent notes and nothing works. Covid or no covid they are very stupid and don't understand me. They keep saying call and you can never get through. I was forced to pay extra money to get them off my back. You have lost me as a customer. Irs ashamed because I would have bought more from them. I bought those shoes because they were on sale. Your customer service stinks and you should get more intelligent people to work for you. Show this to a manager. Shar

As a Military wife who just found her 3 sisters after 41 years, I thought ordering 3 matching rings would be a great gift. They came in a month late & different times ALL AFTER PROMISED DATE! Turned fingers blue within days. I received no communication from them and were very uninformed. I asked to mail the products back to get my 400.00s returned to no avail.

Do NOT buy from this company. They are sneaky, suspicious and a scam! We have been trying to cancel our elderly mother’s account for 3 months. The shortest version to the story is, she got trapped in the monthly collectors items when she thought she was purchasing a single item. She suffers from dementia and didn’t realize what was happening until it was too late. The first attempt, we sent a signed letter from her explaining the situation along with a large check in the amount they said she owed, and asked them to stop the items and close the account. We’ve made several more attempts of the same and each time paid off what they said she owed. Less than a week after the most recent attempt and payment, during a call to confirm her account closure, we find out her account is still open and she owes hundreds of dollars more from several months prior that they conveniently did not disclose during our previous contacts.

I rarely buy myself a splurge item but I love the Homemade Happiness Kitchen Clock for $122 including shipping so after a lot of indecision I took a deep breath and ordered it. It's adorable and perfect for my kitchen. I carefully filled out my name and address, my phone number and my credit card information and hit submit order. I then began an excited week waiting for my perfect kitchen addition, tracking it's journey to my home...I thought. Finally the delivery confirmation and I hurried outside to get my new clock in. No package. My parents called and loved their ''gift.'' Yeah, they sent it to me--my name--and my parents address in Kentucky!!!! I didn't have the heart to tell them it wasn't for them so I'm not getting my clock. Why in the world the shipping department would send it to the wrong address I have no idea. But since my correct name and full address was on the order there is no excuse.

I ordered a personalized Vase and Rose for my wife for our anniversary. When I ordered the product I was told it would arrive between April 16-21. I had time to spare. I received a tracking number on April 20. The tracking number shows it has not moved from FedEx in a week. I know that is not true. I called to complain. All the lady wanted to do was read what the tracking number says - obviously, I already knew that. The only other thing I kept getting was we will just have to wait. I know from dealing with Amazon that they can contact their shipper and get updated info on a lost package. The Bradford Exchange just kept wanting to duck the situation. I asked the lady about all the negative reviews that have the same problem as I am having. She hung up on me! Stay away.

I ordered a Thomas Kincaid Christmas items which consist of three items Love, Peace and Joy. I ordered these in November of 2020 and only received one item which was the Love one. Called customer service and was told they were on back order and I would receive them of which I did not. Emailed customer service in April 2021 and was told I would receive the items in four to five weeks. I did finally receive the Peace item, but was charged for all three items again for which I had already paid for in December 2020 and January 2021. Please do not purchase anything from this company. They do not tell the truth and want to just keep recharging you. Have dealt with this for months and still have not received one of the items, but another bill of which items were already paid for. Bad business and bad customer service.

Bought 1 jacket with AIRFORCE for my son. Weeks later I get ARMY jacket. I called. In order to get another CORRECT jacket I will have purchase second jacket and return wrong first jacket. I send first one back. I get second jacket which was correct. Send it to my son. I do not see refund for second jacket I had to purchase. Then I get in the mail a THIRD jacket instead of refund for second jacket purchased. STill no refund. I call. Bradford has received second jacket but won't refund until the THIRD jacket is returned. All this time PAYMENTS are coming out of credit card. I call again and was assured all payments have been made in January. Today March 29th I have another payment that will post. I call. Was told this is final payment. What???? Good luck folks.

Buyer Beware: I thought I was purchasing my mother a nice Christian gift for Xmas. It turned out to be disappointingly small and cheap; hardly worth the $50 I shelled out for it. The more disappointing aspect was that I got a charge in March and a notice that my order shipped. So I contact the company and the customer service rep (who was barely audible) notifies me that when you make a purchase, you get automatically charged in ensuing months and new products get sent to you automatically. WTF!?! So why the 3 month hiatus, and then they take the liberty to charge me and send me a gift I never wanted or ordered? This company is extremely seedy! Stay the hell away from them!

I ordered a pendant for my mom's death Anniversary on March 9th to only get a letter on the 17th, I was a new customer so I couldn’t do the 4 installments. I called the 17th, full pay, placed my order to have Mach 28th again. Only to call on the 24th to find out the rep placed it as an installment again denied. I placed an Expedited order to have it for the 28th.. I was promised to have it overnighted to make sure I had it on time.. NOPE!!! Now my tracking is telling me Monday the 29th???. A DAY TOO LATE!!! Because THEIR Rep input it wrong WAYYYY in enough time that I would’ve had it, if input correctly!!! This meant the World to me and Bradford Exchange dropped the ball with their ** excuses and promises!!!! THANKS A LOT for ruining my SPECIAL DAY OF HONORING MY MOTHER!!!!

This company is a total scam. Ad says you can cancel at any time, but despite numerous phone calls and emails, I was never able to talk to a person, or have a message returned. Finally I sent an email cancelling my subscription. They just kept sending the items. Returning them proved impossible. Then they turned me over to a collection agency. DO NOT do business with this company.

I was expecting something worth the price I paid, but instead received a plastic sculpture that was damaged. They paint the bottom white, then glue it to the base. Well, the glue stuck to the paint, but not the sculpture, and since the paint "peeled" off the sculpture, the paint is all messed up on the bottom and it very noticeable if I were to try to glue it back again. I returned the item and requested a full refund! I also order a different Eagle sculpture, and was sent a "Saints decanter and 4 glasses". It too is being returned, requested a full refund, and cancelling series! I looked and the decanter set is 2x the price of the Eagle sculpture, but I don't want the decanter!

I ordered a bracelet for my granddaughter several weeks ago. Never received confirmation for my purchase, but the funds were taken out of my checking account. I logged in to their site so I could see if I could find the status of my purchase and was told there had been no purchases made. I thought something had happened, so I ordered the bracelet again. Still no confirmation. I called Customer Service and was told there are 3 different accounts under my email address and kinda put it back on me. They canceled the 2nd order last week (still haven't received credit to my checking account yet).

I purchased a subscription of the Life of Christ. It is not the greatest quality for the price. It’s been over a year and my collection is incomplete. I am on subscription # 6. When I call they state the item is back ordered. Never buying from them again.

I called to order the Two Hearts flip pendant for my wife for Valentine’s Day. I am a 100% Disabled Veteran, In the Great State of Oklahoma, I am tax exempt. I called to have the taxes removed. Some companies won’t and those are the companies I don’t purchase from, however, the representative stated that the could and would remove the taxes from my purchase. After the purchase was completed, I was charged the full amount including taxes. I made numerous calls to TBE to no avail. You can send them text messages, they do not respond, finally I was able to get a hold of a rep who informed me that their system was down and I would have to call back later, so I did, still during business hours.

Updated on 03/22/2021: In February I wrote a review in which I documented a 5 month shipping delay on the Display Case for the Calumet Indian Pipe Collection without which the peace pipes are worthless unless you can display them on the wall. For the last month the expected ship date has been 2 April 2021 (5 months on backorder). Today, a little less than 2 weeks from the 2 April 2021 expected ship date, The Bradford Exchange, did it to me again. Another month delay. Now the expected ship date is 30 April 2021.

Ordered a Christmas Gift and was not told they would charge me every month. Was told the price was $75.00...well it's $75.00 a month... The real price ends up being around $500.00. I returned the merchandise and have contacted them numerous times for 3 months now for a refund and still waiting. I get the run around every time I contact them. I DO NOT RECOMMEND EVER ORDERING ANYTHING FROM THIS COMPANY! THEY ARE CROOKS!

DO NOT PURCHASE THIS TRASH. The entire product is cheaply made. It is NOT a pop-up jack-in-the-box. The construction is cheap and the figure POPS out ONLY when you open the lid. I sent mine back two months ago, and NEVER GOT MY REFUND. I will contact the federal trade commission today.

Overpriced for low quantity product, all made in China. Everything is sold in collections, after the first item, they will send a second item but bill 2x @ 1/2 the price. Continues that way for each additional item in the collection. You have a hard time to figure that out from the catalog entry. You end up paying so much more than you expected for a poor quality product.

Been 5 months. Never got order and they just now tell me it's been out of stock this whole time..I dont know when I will get it! Never will I order from Bradford Exchange again! I only got one part of my order and may never get the other part that is out of stock! Wish they would have told me when I ordered it 5 months ago! I keep getting told next month, next month and been 5 months!

Ordered custom engraved 'Limited Edition' Stanley Cup Ring in October 2020 after Tampa Bay Lightning won the Cup. Special surprise gift for spouse, who is serious Bolts fan. Delivery expected 3 months (I assumed it was long wait due to custom design and engraving). Expected ship date came and went. I called. "That item is out of stock" WHAT?? Then Manager: "oh we just haven't received it yet. We promise it's coming". Right. Then an email "will you accept shipment Feb 6th"? Of course, yes, I want the ring!

When I called Bradford Exchange to ask about the cord, they informed me that it did not come with a cord. I paid $125 for this tree which is supposed to light, with no cord. The customer service representative told me to buy batteries and put some batteries in it. My gripe is that if there's a place on the tree to plug it in, why should I spend more money on batteries? They are too cheap to include a power cord.

They did not credit back to the accounts they charged. Two and a half months and still not resolved. I finally contacted the Cc company and contested the charge today! Do not do business with them! They have too much tiny print that you must be sure to read! They sent me a special purchase item for 39.99. Then after the fact oh it is 2 payments for 39.99. You order everything on one order... they charge you individual shipping on each even though it was one order! Ridiculous shipping! It costs the same as buying one complete item!!

AVOID BRADFORD EXCHANGE!!!! I recommend just avoiding them altogether instead of having to read my experience.... But here it is if you want to know. I bought a globe from them. I chose to buy ONE globe. I paid $80 and then another $35 for s&h. Total ripoff... But it was a great gift for a biz associate. Gift arrives before Xmas... Everyone happy. Fast forward to 1/18/21 and I see another $100 charge on my Paypal.... an UNAUTHORIZED charge. After calling TBE and complaining, they told me I subscribed to receive the whole collection which I did NOT agree to. I ordered ONE GLOBE.

Ordered, received and returned a baby doll. $139+. Ordered a second but cancelled within an hour but still received the doll and was charged. $215. I returned both of these dolls and they have been received according to the tracking of Canada Post. However, I still have not received any refund. It is ridiculous how many people this company is scamming. I am a senior and can little afford to lose this money. Is anyone interested in starting a lawsuit?

I ordered a ring. When I received it it was what their advertised picture looked like. HOWEVER it was so small I needed a magnifying glass to verify its similarity! Their prices are a joke. Many of their items look good online or in magazine pictures, but I will never order again because I know you will never get something worth what you paid for. I suppose you can return them, but why bother in the first place when you know everything they sell is OVERPRICED!

Bought an item. It stopped working after first day of receipt. Returned it via the return merchandise label. Paid first installment when I ordered it. Returned it on 12/22/20. Now 23 days later, customer service said it has not yet received item. Said it takes 30 days to process a refund!! Now charged 2nd installment which has been debited from my bank account. They want to take your money, but do not want to give it back!! BAD business!!

I can't find one good review about this company. After reading several reviews all bad, the same thing happened to me. I ordered one item and they are charging me for two. What a scam.. I've called. I've emailed. I get nothing but the run around. What a horrible company!!!! I'm calling my bank tomorrow to get a stop payment on these scam artist!!! Don't order from this company!!!!

This company uses deceptive online sales tactics. Order one item, receive an invoice for that item, but then get additional charges. After a frustrating experience trying to resolve online, you receive the other item you didn’t order. You have to call their call center for resolution, which was just to confirm no more charges will be made. It’s too much of a hassle to return the item, which I’m sure is their intent. Stay far away from this company. I won’t do business with them again.

12-29-2020, Bradford Exchange and their Customer Service Dept Would be getting a -101 if I could. Never received my' Disney "Forever Mickey Mouse" Women's Fashion Handbag Item Number: 127265001. Called Bradford Ex on these dates, 12-29-2020,12-24-2020, 12-21-2020 x2 because operator (Bernard) hung up on me not wanting to hand call over to supervisor, 12-15-2020, needless to say I could go on with dates from original order from Oct 2020.

I placed an order on 12/5 and was told it would arrive before the 24th. I could not track the order either. I called customer service and was told the order was in the works. I received an email on 12/21 saying my order was being prepared for shipping. Still unable to track order. Called customer service on the 28th. They said the item is “not far away”. Received another wanting to know how I am enjoying my product which I haven’t received. I voiced my disappointment with customer service the entire experience and they were no help at all, very passive. They say they have been in business since 1973. I can’t believe it. With this kind of service, I wish I could give them zero stars. Please everyone out there don’t waste your time with this fly by night company. They are the worst.

My daughter purchased this calendar, thinking it would cost $49.99 as pictured, with that amount showed as the cost. True cost of the entire calendar will be $350, and I could not find anything in the details that explains the total cost for a complete calendar. This is intentionally misleading on the introductory page.

I ordered a Christmas product from them as a decoration for my house in mid November. The order stated that it would arrive between Dec 1 and Dec 8th. I assumed that they were giving themselves a ton of leeway. Well, on Dec 11th, I called their customer service department and was told that it never shipped, but they charged my credit card on Dec 1st. I told them to cancel the order. So, I waited for my credit card to have the funds credited back. NOTHING!!! I called on December 18th and was told that my account had not been credited back. Still waiting for the credit card to be re-instated. BEWARE!!! They do not deliver what they promise. I will NEVER deal with them again!!!

There is a nasty lack of communication from these people. Ordered a item and been trying to find out whom the courier and a delivery time but after 50 emails and calls no one can be bothered to reply to any of them. AVOID. SERIOUS. AVOID THIS COMPANY. They take your money then ignore you. Read all the reviews before you think about even looking at their shop.

Worst company ever dealt with. First I put order in over 3 weeks ago then after a week later was told it was back ordered. They finally shipped item. Now the item is still on truck due to the cheaper shipping method they used-even though I paid regular ship rate through Fedex.. Never using this company again. Horrible customer service. Horrible. Now told 5-8 days to receive. So unprofessional.

We ordered a Thomas Kinkade Christmas Train (The Whole 3 installments at one time) in the middle of October. We were supposed to originally get it between December 4th and 6th.. We checked every day following Christmas to see when it would be shipped out...Nothing. Called the company twice before the delivery date....On the second time I was told it was literally on the shipping dock, and should be shipped the next day...In the words of the Grinch, "WROONG OOO". I waited a week.. Called again....Got the very same answer. It could be the 18th before we received. Yesterday I saw the exact same train...with 13 cars opposed to 2...and a load of track..So I called Bradford...cancelled my order. Ordered the train from EBay...It's shipped today..Be here by next Tuesday.

This is advertised as being a copy of a sculpted item, my partner saw it and wanted it for Christmas. Looking at the item we expected a ceramic product, what we got was a cheap plastic Item and is more like something I'd expect to find in somewhere like Poundland. Bradford Exchange are asking £129.99 + £10 postage for this item. Having seen and handled it I would value it at around £25.00 maximum. I cannot recommend this item or Bradford Exchange.

In Nov, Placed an order for one of the Christmas globes as a gift for my dad, he loves the scenes with trains. Payment went thru for the monthly payment set up (since it offered). Also wanted 2 day shipping, a pop up came up about some ‘exchange’ thing for Free shipping. I clicked on it, mistake, the old bait and switch. Next thing I know I'm charged extra 14$ (it’s a monthly exchange club).

Be aware that if you buy from the Bradford Exchange, you're not going to get what you paid for. Moreover, if you don't read their ads more carefully than a contract for a used car, you'll end up paying two or three times what you thought to get half of what you expected. When you contact the Bradford Exchange, expect the customer service to dodge you seven different ways before finally lying about what is even included in purchase, flatly contradicting the ad on their own web site.

I agree with all the other one star review. I only chose one star because no stars wasn't an option. How many times must I call them to cancel an order before they understand. The person I was talking to seem to be at a Grade 2 or maybe 3 level. You pay for an item, the moron in their shipping department puts on an incomplete address so is returned... They send me items I did NOT order and threatened collection if you don't pay up. How do these scammers stay in business???

Terrible customer service and no communication. Ordered two personalized ornaments in September (to give to a couple for Christmas). A shipping date of October was given at purchase. One was shipped by the date promised. No communication on the other. Every time I checked the status, the date moved. I sent an email inquiry through their customer service. No response. I just checked again today and now the shipment date has been moved to 2021, missing Christmas. I cannot give half the couple the gift, as they match. They are personalized, so I cannot return. I will have to save this gift to hopefully give to them next year. In the meantime, I need to find alternative gifts for these two that will hopefully arrive in time. Still no communication. No response. No explanation. No apologies. I am very disappointed in the lack of care here for the customer.

This used to be a reputable company with beautiful products and impeccable customer service. This is no longer the case. Some of the products I have ordered do not represent what you see. They look like something you would buy at the dollar store. Their items are always on backorder and then I’ll get an email saying it’s back in stock but yet will take weeks to ship the item. The latest is I ordered a train piece for $39.99 and somehow the customer service rep not only ordered me that piece at $51.00 but ordered me a peanuts bracelet for $200 that I NEVER ordered!!! When I called to say this was never ordered I got passed around from rep to rep each one basically telling me “oh well I ordered it now I have to return it to get a refund but won’t get refunded my shipping”.

I was a customer of the Bradford Exchange for several years, until I ordered a product online that was to be paid for in installments. However, a decision was made by this company to take legal action because I had not paid for the product in full, blatantly breaking the terms of the agreement for payment. I was harassed for weeks by a debt collection agency, even though I was in contact with a member of the Bradford Exchange staff to make periodic payments. I eventually paid off the product in full. I would not recommend this company as the majority of staff are rude and nasty, treating good customers such as myself with contempt.

I bought from them and didn't know it was a subscription until it was too late. Called and emailed to cancel and they assured me it was cancelled. Next thing you know I get an email that it's shipping. They are a con and do as little as possible. Don't deal with them.

Do not order from The Bradford Exchange. The customer service representative charged my card twice after telling me the product I wanted wasn't in stock. I had to cancel my card and get a new one because they kept making unauthorized charges to it. I also had to do a dispute claim in order to get my money back. Very unprofessional and the ring I received looks nothing like the one in the book.

I loved the products when I looked at them online.. so beautiful. However, the reality is that they misrepresent their products. The pictures must be airbrushed or something. I ordered the Thomas Kinkade crystal snowman with train for a total cost of $140. In real life, the thing had very dim lighting and the glass with thick and blurry.. very cheap looking. I also ordered the nativity garland set for $250. That was a TOTAL rip off! I could go to the dollar store and buy garland, lights, ribbons, and figurines for about $30 and it would look the same. I tried to return the items and they keep saying they have not received them. I tried to log in to my account online and it says that my email is not recognized, yet they send me several emails a day!! I am very frustrated with this company.

I had ordered a tote for which I have received a bill for. I called to pay for it and they told me I was not in their computer and told me to call back in a week. OH HELL NO! If your company has sent me a bill and I was willing to pay for it sight unseen, and have a bill in my hand, you can BET I will not be calling back! Especially after reading all of the other reviews on this company!!! I should have done my homework. NEVER AGAIN WILL I ORDER FROM BRADFORD EXCHANGE!!!

I ordered an item 7 weeks ago. I have not received my item, my credit card has been charged and I'm not able to make any contact with the company. My email was returned by the mailer-daemon as undeliverable. I attempted to follow the tracking link but neither my email address, nor my cell phone number, nor my landline number were recognizable to them. I attempted to phone them at the number provided but was unable to talk to a human and the robot didn't recognize any of my forms of identification. I think I've been scammed and I am considering what I should do next.

I do not have any problems with the quality of The Bradford Exchange ornaments I ordered. My problem is that I kept being sent product which I did not order. I kept returning these ornaments along with written documentation not to send me anymore. I even called customer service and told the rep that if any more items were sent I would not pay for it or send it back. Now I'm being charged for an item sent to me that I did not order. I think The Bradford Exchange is running a scam. DO NOT ORDER ANYTHING from this company. From the reviews I have read this seems to be a recurring problem.

Please be aware. Purchased goods from this company. Paid by PayPal and split payment. The second payment didn’t go through, the first I heard about it was from a Debt collection agency. Rang Bradford after holding on line for 20 minutes. Stayed that PayPal doesn’t split payments for this company. Will never buy from them again

Read the small print... very deceptive advertising. Ie: They price a beautiful rendition of a Christmas tree at a price. Then after ordering you receive a small box of ornaments and a bill. What is supposed to cost max $249 ends up costing twice as much! No returns and stuff and bills keep coming. If you call for explanations you can hardly understand and when asking for a supervisor you are put on HOLD...indefinitely. Charged twice a month!! Big rip off!

This company is completely fraudulent - total scammers! Without my ever placing an order, hadn't even heard of this company, I received a bunch of junk in the mail. I tried calling to let them know they made a mistake, but was left on hold for over 30 minutes. Now, 3 months later, I'm receiving "past due" notices to the tune of $42.79. Again, I tried calling only to be left on hold once more. I have no idea how this company got my address, but I'm reporting them to the US postal "mail fraud" department. Steer clear of BRADFORD EXCHANGE! :-(

Items with multiple pieces will be shipped separate. Each piece is priced separately. It takes 3 to 4 months to get your item. Ordered mine April 5 for a June 2 birthday. Got one part end July 3 other part August 28. 4 calls to customer service was a joke. Be very careful when ordering from there.

All I can say is do not order from this company. They are deceiving on their products. You think you are ordering one but it is a set that you do not need that much of. They will keep billing you even when you return an item. It takes hours of your time to deal with the matter and their customer service.

This company ask big ticket prices for items that certainly look good, but have poor quality control and really poor workmanship. This is racketeering at its best. Using slave labour markets and selling poorly made objects a luxury goods prices. BUYER BEWARE. The pictures look fantastic - but the delivered product is anything but. I have an Aliens clock that cannot keep time and the interior finishing demonstrates lack of skills, training and care. Many people have BE items that break easily, have broken in transit, don't work when they get them... The list goes on. They also have a poor attitude towards customer service; they do not deliver internationally so you cannot obtain pieces available in overseas markets. No way to place special orders or even get help having items posted internationally. In this day and age it demonstrates a lack of regard for customer service and towards customers generally.

I placed an order for my son. It was for 12 coins and a case. They keep sending me bill and now they are sending my son bills. I can not get them to stop and I have over paid. I will never order from them again. I would recommend that no one buy from Bradford Exchange.

Merchandise was shipped 7/8 2020 received track number. The tracking number is not valid and I’m unable to track package. The pack was to arrive within 7 working days. Company has not issue a refund after several request. They are a rip off company and should be shut down. Poor customer service!

Over 3 months ago I purchased a Music Box for my Daughters Birthday, I paid for the item immediately, and still today nothing received, my Daughters surprise ruined, and this company just ignores all phone calls and the 67 emails I have sent. They are a shocking embarrassment of a business with a completely heartless attitude to rob shoppers of their money, they should be shut down by the Regulator as it’s complete theft, the worse customer service I have ever experienced in 51 years.

I bought a $5 Liberty Gold coin. It was $999.00. After I received it I found at that series normally goes for about at the most $600. What a rip off. These people are scammers. I am Elderly and I purchased it for my granddaughter. This place is definitely a rip off. I want to be made whole.

I placed an order for Christmas for 3 Thomas Kincade lanterns. I did not realize that I was ordering a subscription plan. As I understood it, it was supposed to be a 3 lantern set for one payment. No it was 3 separate orders at the same price for each. I'm a bright person, and I can tell you that the description was very vague in explaining this. As it was a gift, I went ahead and paid for all three. After the three were sent, I removed my payment information from their website, as I had a gut feeling.

I ordered 1 item from my mom and somehow got stuck in a monthly subscription with installment plans. I did not authorize this. They charged me 2 times, I emailed them 4 times and got an automated msg that seemed legit. They promised it was canceled. I was then charged again, so I called and they told me it was already canceled. So next I will have to switch my credit card and dispute these charges. Don’t buy from here unless you want to be charged for things you're not buying.