The Bradford Exchange Online Reviews

Awful experience. I do not recommend. Still waiting on item and there is no source to shipping status. It simply says to expect to receive within 10 days. My ten days have been past nearly 10 days ago.

Be extremely careful ordering checks online - Because they take absolutely no responsibility if something with the order is wrong. Received the wrong style of checks and they will not refund anything! I will not be ordering ANYTHING from this company. The website order system indicated I was ordering the style I wanted but that is not what I received. Customer service said sorry - you clicked OK on the order form - so it's my fault! - They could not do anything to help!!

This past October I purchase a "Nightmare Before Christmas" clock as a gift for a friend. Evidently it was a "Collection" as they were sent another item from the collection and billed me for the purchase. I contacted the Bradford Exchange and agreed to pay for the second item but I didn't agree to a "Collection" program. They apologized and canceled the program. Here it is four months later and I find they have been billing me $16.95 a month for their "Club". Sort of like Amazon Prime except you don't realize your a member and the rewards are questionable. The Bradford Exchange representative said that I checked a box at the bottom of my original order the said that I agreed to the terms and conditions to my order. Gotcha.

If I could have given no stars would be the experience I had. I ordered a ring engraved with my wife and my name on it at the first of February. I was guaranteed delivery by or before the 14th of February valentine's day. I kept checking my tracking number and it never tracked the package. I called Bradford Exchange and they said not to worry it was guaranteed and will be there.

So I put in a reorder for checks. Two weeks later after telling me the order is on its way, THEY cancel it. They don’t notify me at all. Idiots and **!!

STAY AWAY FROM THESE SCAM ARTISTS. I have never purchased anything from this company all I did was look at an item and put it in my cart, they have tried to hit my card several times, which is confusing being that I have never ordered anything, I canceled the transaction once I got to checkout and the delivery date was 4 months away, again I have never ordered anything, I'm definitely reporting this as fraud.

If I could give a zero I would. I ordered a product in December of 2025 for a Christmas gift. Delivery was for January then it changed to February and now it’s for March 5. I canceled my order and I will never purchase anything from them again. It doesn’t take 3 months to deliver a jacket that is already made.

I ordered a ring for my daughter for Christmas. It's a decent ring. However, they continued trying to charge my card $17 every week for some BS I never agreed to. I used a pre paid card so I don't have to pay for it but now I can't use that card again. I expected more from them but they are not legitimate at all.

I placed an order for checks and accidentally ordered it twice. I emailed customer service within 2 hours and called them the next day. I spoke with someone and was told he verified one order was canceled. I then received an email saying they could not cancel it because the order had already been started. I responded instructing them to cancel and I again received an unacceptable response. They said the order had been shipped and I should receive it within 18 to 24 days. Lol, what? If it was shipped, it may take 8 days. Bottom line is they have not started on the order and are full of **.... Do not buy anything from these pricks.

A very disturbing customer experience. They sent me the wrong checks. They failed to send an invoice with the order. They charged sales tax that is three times as high as my state charges. The customer service is incompetent. Called twice asked for their supervisor. Got hung up on once and listened to elevator music for ten minutes before being told he can't find a supervisor. I want my money back.

I had made a purchase for a Christmas gift. Which I paid on my credit card but Bradford exchange keeps sending me a $32.93 charge every month they say for a Holiday cheer contribution, which I never signed up for and I have had to dispute discharge with my credit company.

I ordered a bracelet for my husband for Christmas. I gave it to him on Christmas Day. The stone broke and fell out 1st day worn. Sent it back 1/2/2026. As I write this I'm on hold. Eventually, it will disconnect. I've emailed and called. So far nothing. This company is a rip off.

If I could give Bradford Exchange less than 1 star, I would without reservation. I had ordered a huge supply of checks several years ago. Every single check tore out of the sheath in pieces. I had to use an exacto knife to remove them one at a time. Furthermore, I was duped into purchasing a dozen different types of insurance.

Good quality product, but horrible company. In September I ordered a 4 piece welcome sign for my anniversary that was in October for $52. It didn't arrive until a week before Christmas. When it arrived, only 1 piece was in the box. Since then I have been charged 3 more times for $52 each. I ended up paying over $200 for a welcome sign. And it took over 4 months to process all the pieces. Here it is the end of January and I'm still waiting on the last piece. From payment to arrival each piece took over 2 months. All of this wouldn't be so bad if their customer service explained the whole process, or even answer any questions. They had no information, and the first 3 correspondence I was told the matter was handled without any info given. I will 100% never order from this company again. Overpriced, slow processing, terrible customer service. I'm not sure what else I could write to help you make the decision to avoid this company.

Purchased a canvas Coast Guard shoulder bag for Christmas gift. I called after not receiving it in time. They told me mid January. No bag so called again. Now it’s going to be mid March!!! Bad organization, try another company!!!

I am writing to formally complain about the handling of my order for the 250th Anniversary Marine hoodie placed in November 2025. At the time of purchase, I was explicitly told the item would arrive before Christmas. When it did not, I contacted customer service and was again assured it would arrive by Christmas. After Christmas, I was told it would arrive shortly after. I then spoke with another representative who stated the delivery date would be January 20th.

I placed an order for a train set and a Christmas village. The train set was scheduled to be delivered the first week of January. I kept checking UPS status and they never received the package from the seller. After multiple emails, they told me my order is scheduled to be delivered in March which is for the Christmas village and no mention or response to my question about the train set. A day I got another email saying the other rep already assisted me which they didn’t, so they ignored my question again. I am disputing the charge with my credit card and filing a complaint with BBB now. Stay away from this website.

0 rating. Do not shop at this store. They are unprofessional! They let me place my order with payment plan. Took my credit card number along with payment sent and email stating when it will be shipped. Then I got an email saying it can't be shipped. I called them and they said cause someone in my apartment building has an outstanding balance through them as if that has anything to do with me! Pieces of shit!

I lost my husband in November. My daughter was very much a daddy's girl so I bought her the Guardian Angel necklace to remember her dad. I had seen others cheaper but wanted her to have something that would last. Within a month of wearing it one of the stones fell out. I am so disappointed as I thought the quality should have been better for the price. Will never buy from them again.

I have purchased from The Bradford Exchange for years; however this time it was a whole different experience. I was double charged for shipments and when I called for a refund, I was told that they could not refund what they could not see and that I needed to call my bank. Come to find out they been overcharging me each time a shipment was sent. I ordered the Disney "Spooktacular Halloween" Lighted Figurine Collection. The price is advertised as $62.99. I was charged $216 and some change. When I called, I was told that was just an estimate and the actual price is $216 and some change. I would stay away from this company.

Terribly dissatisfied. Ordered something for my mom well before Xmas and the item never was delivered when it was scheduled. Said it would get there around Dec. 19. Now Jan. 13 and still in transit. Will never use this company again. Poor customer service. If the item was back-ordered, they should tell you that. No communication. Paid more than $100 with shipping. Avoid this company. I know I will in the future.

I ordered a ring for my wife as a Christmas present, every time I checked their website it stated there was no order. I received an email that I still owed on a previous order. I don't ever remember ordering from them and besides if I did it would have been full payment on my card. So, I replied to that email stating that I wanted the order cancelled. Today I received a letter from them and in two lines it stated 1) I don't have a history with them to order the ring. (What? I can't order because I never ordered. Suspicion starts to rise.) 2) Or you have an outstanding balance at your household. (Ok - I just moved up here from Kentucky a few years ago and I know I have never ordered anything from them living up here.)

After multiple emails and calls.....Again, I have no response! The failure in customer service continues. Despite sending multiple email requests to cancel, I have continued to be billed, in some months twice, for shot glasses I did not want and did not intend to receive. I called and spoke with a representative who located the subscription

Scam, They charged my card but never sent the product. I called them and they gave me a bogus shipping number that did not exist. I had my credit card company get my money back and then Bradford started invoicing me.

I ordered this necklace. It is very pretty but I was charged 32.93 for 2 day shipping and it was 21.95 but they charged another $10.98 on top of it And they took another 42.38 for what they say is earrings that I didn’t order And didn’t get. They want refund me for 30 days. I will never order again off them. They think people have money to pay them for nothing. I never got a receipt from Esther of these items and I never got a tracking number.

I ordered a personalized Christmas ornament on November 12, 2025. Today is January 8, 2026 and I have still not received it. I wish I had read these reviews before I used this company. They are awful!!!

I thought I was ordering a jewelry box with a beautiful inscription to my granddaughter. It also had a small heart that I could have inscribed with her name. With delivery and tax the jewelry box was $105. What I received is a jewelry box the size of a matchbox car. That’s the most my granddaughter will be able to fit one ring in the box. It was a very deceptive advertising on the very very last line of a very lengthy description, was the size. This is the last thing I buy at Bradford Exchange.

Totally disappointed and dissatisfied. Will never use them again or recommend anyone. Prices are excessively inflated and quality of the merchandise is poor. I'll definitely be alerting my followers not to do business with Bradford Exchange.

All I wanted was a box of checks, and they advertised the lowest price. I had no idea when I paid for the checks they would automatically enroll in a fraudulent "service" that drains my account every month.

I ordered a necklace before Christmas. Never received it when they said and I called in and they just tell me it's in shipment but not moved from the original spot. Will never use Bradford again. Customer service is not very helpful. Don't expect much from them.