The Bouqs Company Reviews

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About The Bouqs Company

The Bouqs Co. is an online flower delivery company that sells arrangements throughout the United States. By partnering with local growers, The Bouqs provides customers with a shopping experience based on sustainability and service.

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Pros
  • Flexible
  • Attractive arrangements
  • Affordable
  • Subscription options
Cons
  • Single purchases can be pricey
  • Expensive delivery

The Bouqs Company Reviews

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    1 featured review
    How do I know I can trust these reviews about The Bouqs Company?
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    Page 16 Reviews 2635 - 2835
    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 25, 2018

    Roses delivered on time. Packed in a nice secure box. Inside box flowers even more secured with carbon material. Flowers looked very fresh and beautiful. Even after a week they look awesome. Blooms are big and very unique color. I am glad there is a company that we can trust for choosing roses. I am very happy. Thank you.

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    Staff

    Reviewed Feb. 24, 2018

    My roses came as a surprise. I took special care to prune them and get them settled. They bloomed beautifully. All of the women in my office kept asking to smell them. They’re very fragrant and make my office smell delightful. They were the envy of my office! LOL Job well done.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 24, 2018

    The flowers arrived on time and in pristine condition looking beautiful! Although many of the flowers hadn't bloomed upon arrival, within 1 day they were blooming only making them last longer! These brought a lasting smile to the recipient's face, money well spent! I will buy all of my flowers from Bouq's from now on, no doubt!!

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 24, 2018

    My Roses arrived on time and I noticed they were not bloomed yet. But when I put them in some water and fed them, they opened up beautifully. I had many complement on my roses and would order them from them again. Every day for a week now I woke up to these stunning flowers on my table. Thank you Bouqs!

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    Verified purchase
    Price

    Reviewed Feb. 24, 2018

    I was introduced to Bouqs because of a promotional event offering a free bouquet delivery. I chose the flowers which were offered. I was amazed when they were delivered. I had assumed they would be cut rate due to the flowers being offered free. Wow was I surprised!! The flowers were elegantly delivered and were absolutely beautiful. I sent them anonymously. I heard my friend say to someone else, "Wow, who would send these because these are very expensive flowers." I chuckled to myself. Thank you Bouqs for giving me this opportunity to pay it forward.

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    Verified purchase

    Reviewed Feb. 22, 2018

    Exquisite quality and excellent delivery. I received my lilies eight days ago on Valentines Day and they are still going strong, like they have another three weeks of looking and smelling good! I have never been so pleased with a flower delivery company. What a find! I will definitely be a customer for a long time to come.

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    Verified purchase
    Staff

    Reviewed Feb. 22, 2018

    I just wanted to say thank you for the amazing flowers that I constantly receive from The Bouqs. They are well kept and so beautiful. Love ordering them for special milestones for important people in my lives. We have not been disappointed once unlike other flower services we have tried. Thanks for helping with that!

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    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed Feb. 22, 2018

    Although Bouqs did mess up my orders by sending me flowers when I already cancelled the subscriptions ahead of time, the flowers were a treat and really beautiful. It took more than three days to reverse the charge so that was a pain having them take my time, money, and hold it.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 22, 2018

    Excellent service. The flowers were right on time. She loved them! We like that fact that they come from the farm and are delivered so fresh. Ordered 3 days before Valentine's day and there was no delay or upcharge. Next time I order flowers I will definitely use Bouqs! Thank you.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Feb. 21, 2018

    Valentine Flowers - Ordered flowers for my wife, 2 dozen red roses and a mixed bouquet for my daughter. Roses were two different sizes and smaller flowers didn't open until the other roses were turning brown. Stems looked aged, not fresh as advertised by The Bouqs. The mixed bouquet for my daughter, most of the flowers have still not opened 7 days later. Neither bouquets look anything like the photos show on the website. Tried to contact The Bouqs for their advertised 100% Happiness. Could not jump through all of the hoops and gave up. Avoid these folks!

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    Verified purchase

    Reviewed Feb. 21, 2018

    I sent 30 Bouqs arrangements to major donors from a nonprofit and most of them arrived, wilted, dead or full of mold. Terribly dissatisfied and disappointed with this company and the service (or lack of service) they provide.

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    Verified purchase

    Reviewed Feb. 21, 2018

    Simply put... They offer some of the BEST flowers on the market! I have used them numerous times and have NEVER had any issues and the flowers. Did I say they last for weeks! I along with most of you have used the other companies but have always had some issue with them. Look no further! Satisfied returning customer for life!!

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    Verified purchase

    Reviewed Feb. 21, 2018

    I may have been nervous in the beginning because there was no photo I could see, so I took the chance. When my recipients received the flowers, however, they were in awe, and I knew I have no regrets entrusting the choice of flowers in the hands of the professionals.

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    Verified purchase

    Reviewed Feb. 21, 2018

    Bouqs is such a wonderful website! It's easy to use and the flowers are gorgeous! I received my roses within a few days after submitting the order online. They arrived well packaged. They are absolutely beautiful & smell wonderful! I'll definitely order more flowers from them & forward their information to family & friends. Thanks, Bouqs!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 21, 2018

    I heard about Bouqs and decided to order flowers for myself to check out the experience of ordering online and the farm fresh flowers. I ordered Little Miss Sunshine flowers and they arrived on time! The presentation of the flowers were very beautiful and I had ordered them without a vase. Very easy to arrange them myself. The flowers were so fresh and lasted a long time! Customer service is incredible with followup emails and care instructions! I am in love with this company and will always order from them! Thank you for being so wonderful!

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    Customer ServiceStaff

    Reviewed Feb. 20, 2018

    I ordered from The Bouqs on 2/10 and wanted to check the order in 2/11. The person I talked to was foreign and did not understand what I was asking and was on the phone for at least 30 min. I asked to talk to a manager and he stated there were none avail at that time. He put me on hold to supposedly check my order and the best I could get out of him it was supposed to be check in 48 hours. I was ordering these for Valentine’s Day and when I was placing the order it told me my mother would get them on the 13 but when I got confirmation it said the 20th and that is why I check.

    I got a call left on my voicemail a couple days later from another foreigner who obviously didn’t even know what a voicemail was because he kept saying me, "Why are you not answering, Are you there Ms. x, I’m calling from The Bouqs. Ms. x please answer your phone." What an idiot! I finally had to get my credit card involved and am trying to get my $ back now. I don’t think this company has any AMERICANS that work for them and the foreigners they have don’t understand English. I would NEVER use them again!!!

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    Online & AppRefunds & Payouts

    Reviewed Feb. 20, 2018

    I ordered a flower arrangement for my wife on Valentine's day. Instead what we got were a bunch of flowers wrapped in paper which this company then expected my wife to open, cut and arrange herself. What we got was a flower arranging kit, which would have been fine except that that's not what they were selling on the website. The photo I purchased from was of a beautiful arrangement. In addition the flowers that came were wilted and not yet bloomed.

    When I contacted the company it admitted that the flowers may be green or wilted when they first arrive. Why would anyone order something like this for their wife on Valentine's day? Had they told me all this beforehand I would have gone to a local flower store. I asked several times for a refund but they kept sending me canned answers about the look of the flowers when my main point was that I did not get an arrangement like I ordered but rather pieces to put together. This is like ordering pizza and getting delivered some dough and cheese and sauce to put together.

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    Verified purchase
    Price

    Reviewed Feb. 20, 2018

    I have ordered from the Bouqs a few times, and they have always delivered great quality, beautiful flowers! They also offer a huge selection of arrangements, with options to increase the amount of flowers and/or add a vase. The Bouqs also has good prices too, which makes their arrangements a good value.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 20, 2018

    Roses were exactly as pictured on website, they were delivered on time and exactly as ordered. Will definitely be a repeat customer. Thanks to Bouqs for their commitment to sustainability! What is cooler than getting roses grown on a volcano in Equador delivered right to your door! LOVE, LOVE, LOVE BOUQS and their innovative thinking.

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    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed Feb. 20, 2018

    The website is so user friendly with a wide variety to fit any occasion. The flowers were beautiful! I ordered the roses with long stems, I am obsessed. The delivery was on time and the box was perfect and pretty! I would highly recommend the company to all family and friends.

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    Verified purchase

    Reviewed Feb. 20, 2018

    These flowers are so beautiful. They were packaged wonderfully. They were delivered to my job and they kept well in the box until I got home to properly take care of them! Once I got them home I put them in a vase and after two days they are full!

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    Verified purchase

    Reviewed Feb. 20, 2018

    I ordered flowers for my daughter's birthday. The flowers arrived when expected and in good condition. The flowers were unopened, but within 24 hrs of getting them in the vase they started opening and the colors are wonderful and vibrant. We are very pleased with this experience and will be using this company again!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 20, 2018

    The flowers were gorgeous and my mom loved them. She said they were the prettiest flowers she’s ever received and they get prettier day by day. She’s so happy so that makes me happy. So glad I ordered from here! :) Flowers were delivered on time. I would definitely recommend purchasing from here. I will certainly order flowers from Bouqs in the near future.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 20, 2018

    I ordered flowers for my husband in the military, they arrived on time as expected. The packaging was extremely modern and well thought out. They came budded, which I loved because it really extends the life of the flowers. I also loved the follow up emails about the flowers and how to care for them. I didn’t pay very much and came out extremely happy.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 20, 2018

    The bouquet was delivered on time and was absolutely amazing. My wife loved it. Thank you for doing such a great job from putting it together to shipping it to the delivery. It was everything it said it was on the site when I ordered it. I was a bit reluctant after ordering flowers online before and was not happy. Your company changed my mind on that. Just awesome!!!

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    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 20, 2018

    I made my first and only order with Bouqs for Valentine's Day, 2 dozen red roses for my wife. They came on VDay as promised but when they were opened the flowers looked stressed. BY next morning 9 of the 24 blooms had issues, two were drooping and discolored, 4 had black tips, like that had been burned (or frozen) and 3 had white ashy stuff on them. I went on their site, explained the issue and sent pictures. Their response to say and I quote, "since a couple of blooms had black tips" they would give me a $15 coupon for my next purchase. This was totally unacceptable, not only as a percentage of the cost of the goods bought, but also the fact that due to them, my loved one got a less than lovely gift. I told Ralph **, the person who wrote to me to just keep the $15 and cancel my account out. He wrote back to me that I couldn't use the coupon anywhere else. Huh? Very poor 1st and again last experience.

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    Verified purchase

    Reviewed Feb. 19, 2018

    When you see tears in your wife’s eyes because you did something great. It’s the best feeling in the world. And let me tell you these flowers hands down made her day just 1000X better. I recommend this website. You will not regret it. Easy to navigate and the flowers are even better in person.

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    Verified purchase

    Reviewed Feb. 19, 2018

    Great flowers, great delivery, love that they tell you where the flowers are from, and are ethical in their sourcing. Will definitely use them again. My spouse was wowed that their flowers were grown on the side of a volcano. I'm glad I bought the Groupon deal that introduced me to this company.

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    Verified purchase
    Staff

    Reviewed Feb. 19, 2018

    After my previous vendor failed to deliver as promised on my Grandmother's 95th Birthday (read epic fail) I tried Buoqs. My grandmother not only received her bouquet as promised, she can't stop raving about the quality and color of the arrangement. She said the roses are incredibly vibrant, and large. Thanks!

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    Verified purchase

    Reviewed Feb. 19, 2018

    Quality is far and away the best in the floral delivery industry, the flowers always arrive fresh and ready for display. I've tried all the others and the rest had hits and misses. I've used Bouqs for the last 2 years or so and every time the flowers have been spectacular.

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    Verified purchase

    Reviewed Feb. 19, 2018

    I’m really happy with my order. I was concerned at first because the shipping isn’t accurate. My first package listed was sent to the wrong house (rude) and the company has no control over FedEx messing up on the location but both recipients of my floral gifts were not asked to sign anything. Other than that, the arrangements were better than the photo. Very beautiful.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 19, 2018

    Great company, beautiful arrangement, order came early enough in the day to enjoy. It is such a better surprise to have flowers delivered than to buy some and leave them in the house. I had them delivered for my wife and daughter, thank Bouqs! I will continue using Bouqs for years to come.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2018

    Used them a few times. Always works smoothly. I like the idea of being able to set up scheduled deliveries. I have flowers delivered to my wife work. They arrive looking good and she gets bragging rights for the day.

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    Verified purchase

    Reviewed Feb. 19, 2018

    I expected the bouquet to be a little banged up since it was being shipped from South America. I was so surprised to find that other than a few outside petals, the roses looked so beautiful and well kept. It's been five or six days since I received my bouquet and they just keep getting more and more beautiful. I'm very impressed and will definitely recommend to friends and family!

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    Verified purchase

    Reviewed Feb. 19, 2018

    I discovered Bouqs when daughter sent me several flowers for different occasions. My first order received was bundles of yellow baby roses! The flowers were so lovely. I love this company! Love that the flowers are grown in sustainable and eco-friendly farms. Their service is amazing and of course their flowers are gorgeous!

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    Verified purchase
    Customer Service

    Reviewed Feb. 19, 2018

    The surprise on my wife’s face when she saw the beauty of the roses that she received is almost beyond words. Expeditious shopping, superior customer service, and a desire to ensure that the customer is always happy, will guarantee that Bouq stays in business for the long haul. Thank you for all that your company does.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 19, 2018

    My wife is VERY demanding on her flowers. I continue to use The Bouqs to deliver flowers for special occasions. The quality is great and I can count on them being delivered on time. It is great to trust them and for me to have this automatically on my calendar so I don't screw up!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2018

    Although Valentine's Day was one day late, everyday I am still able to show my appreciation to my girlfriend. I ordered her bouquet to be delivered on the 15th because I knew she had the day off. When she got home, she was delighted to see them and sent me a picture and they turned out great. She loved what she received. Thank you Bouqs Co!

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 19, 2018

    On two occasions I received flowers that were sent by daughter. The flowers were fresh and lasted a long time. I was pleasantly surprised as others I received from other companies were not as long-lasting. This is my first time sending flowers from your company and the recipient received them on time and she also remarked how lovely they were. I plan to use your service again.

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    Verified purchase

    Reviewed Feb. 19, 2018

    I went with farmer's choice and it was magnificent. When I first opened the box, it seemed "underwhelming" bc most blooms were closed, but I followed the directions and cut stems and put in water with the packet and WOW - the next day half opened, and by day 2 the bouquet is so gorgeous, all opened, so fragrant and absolutely beautiful. Be patient and let them open and you will NOT be disappointed. Really special bouquet and all the flowers were really top quality - no cheap carnations or anything like that. Iris's, etc... so so nice. A+++.

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    Reviewed Feb. 19, 2018

    The last two times in a row I ordered a large bouquet of flowers from this place as a gift for my wife and both times the flowers were damaged and dying. Last week for valentine's day half the flowers were dying on arrival. The FedEx tracking number ** says that it took 5 days to deliver! You can't put flowers in a box for 5 days with no water and expect them to arrive in good condition! The flowers at Walmart looked better. Will never order from them again

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    Sales & MarketingPunctuality & Speed

    Reviewed Feb. 19, 2018

    This was the first time I've ordered flowers online, I've seen some not so great flowers delivered to my office before so I was skeptical when ordering. I've also seen orders not arrive the day they were expected. The flowers I ordered look exactly like the picture I picked, they arrived around 9am that morning and that was the perfect time. They were very fresh and very beautiful. Shipping didn't hurt them one bit. I was happy with all the discounts and coupons this company sent me and I will definitely be using them again and again.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Feb. 19, 2018

    I was very please with my ordering experience from Bouqs.com. The flowers arrived on time and were fresh and very beautiful. They have lasted far longer than similar flowers I have purchased in the past from other flower retailers. Bouqs.com also has better pricing than their competition. No exaggerated shipping fees for example. I highly recommend them for all your flower needs.

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    Punctuality & Speed

    Reviewed Feb. 19, 2018

    Thank you once again for excellent service and beautiful flowers. You make it easy for me to bring a smile to my love’s face. While I have had issues in the past with timely delivery, those have always been resolved with accountability and making up for it. Those issues have not occurred in the last several orders, so something has been put into place to make it better. You are my one stop shop for all my floral needs. Thank you!

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    Verified purchase

    Reviewed Feb. 19, 2018

    Bouqs made ordering flowers for my fiance on Valentine's Day a breeze. The flowers and the vase they came with were just stunning. It was an easy, hassle-free process! I received email updates on the status of my order, as well as the day to day activities of the order the day they were to be delivered. I highly recommend The Bouqs Company!

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 19, 2018

    The flowers are still fresh and look amazing, the delivery was on time and no issues. I really like the idea of tracking from the farmer all the way to the person receiving the flowers, it makes it so personal. I hope the farmers are able to see where in the world or in the US their flowers are traveling to put a smile on someone's face, send love and brighten up their day. Thank you for the special offer I have received, now I know to use your company and get fresh flowers right from the garden.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 19, 2018

    My number one concern was on time delivery and it was immediately put to rest when my Mother called me EARLY the morning of delivery to thank me for the flowers. I have had so much trouble with flower deliveries to her that this was my last one to try. She loved, loved the flowers we selected and the vase. Thank you for GREAT service!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2018

    I am really glad to have found the Bouqs.com. I was looking for beautiful flowers to send to my wife (who was my girlfriend at the time) and I really wanted an arrangement that would impress her. There are so many florist options out there but they all seem to offer the exact same thing. The Bouqs is different. They have a huge variety and the customer service is outstanding. They know how to treat their customers right!

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    Verified purchase
    Contract & Terms

    Reviewed Feb. 19, 2018

    A clean transaction and the flowers arrived absolutely fresh in Richmond Virginia. My darling loved the arrangement and that is everything I needed to know. For every special occasion I know where to turn. will continue patronising Bouqs. I will be certain to enthusiastically recommend you to others. They will not be disappointed. Thank you again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2018

    Every time I have bought flowers for friends or family from The Bouqs. It’s been phenomenal to hear how the arrangements are stunningly beautiful! The level of customer service is remarkable! The ordering process is very user friendly and selection of the various flowers s second to none! Continued success to the entire The Bouqs team!

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    Verified purchase
    Staff

    Reviewed Feb. 19, 2018

    I ordered the “Thoughtful” bouquet from Farmer Mike for myself for Valentine's Day and the flowers were truly lovely. I loved that they were a little non-traditional for the occasion while still being very romantic looking. Definitely better than the cheesy Valentine’s Day rose bouquets I’ve been used to! These looked like they could be in a wedding. They were just so lovely. That being said, when the flower first arrived in their box, they did look a little sad and thirsty (perhaps because they had not bloomed yet which I had been informed in the description) but once they were in a vase with water near some light they immediately perked up and started to bloom the next day. Will order from Bouqs for all my future floral needs!

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    Verified purchase
    Customer Service

    Reviewed Feb. 19, 2018

    Superior Quality! Guaranteed Delivery! Excellent Customer Service! Convenient Mobile App! The order and selection was easy. Everything I looked at was awesome. Quite a selection to choose from! A very happy wife who could not quit bragging on the beauty of the flowers! Will buy again and again! The delivery was safe and the flowers looked as if they just came out of the garden!

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    Contract & TermsPricePunctuality & Speed

    Reviewed Feb. 19, 2018

    The Bouqs delivered my flower arrangement exactly on time and without any damage to the flowers! My mom loved the arrangement and the price wasn’t too hard on my bank account either. They had a HUGE selection of arrangements to choose from and I highly recommend using the company, I know I will in the future.

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    Verified purchase

    Reviewed Feb. 19, 2018

    The flowers arrived in perfect condition. I was initially surprised that none of the lilies were open, but since then, we've been able to enjoy a new color as 2 or 3 more blossoms have been opening up about every other day. The grower's expert judgement to send blossoms was a great one.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 19, 2018

    I surprised my goddaughter with flowers for Valentine's Day. She LOVED the flowers and immediately posted them to Instagram. I'm in MD and she's in NC. I was able to see what was delivered. They were professionally boxed! Arrived on time! They looked EXACTLY like they were photographed on the site - Absolutely BEAUTIFUL. I had a coupon which made them very reasonably priced! I will use Bouqs again!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 19, 2018

    I ordered a bouquet of flowers (using my Groupon voucher) on 2/13, that according The Bouqs' website was promised to be delivered on 2/14 (Valentine's Day). It NEVER arrived, nor was there communication about any delays or tracking of the delivery. Instead me following up repeatedly either resulted in the agent having no idea where my order was or just giving me false hopes that it would arrive. It was suppose to be a surprise to my girlfriend, instead I felt like a stupid ordering $50 worth of flowers and they never showed up. Please make sure you don't order flowers from this website, unless you want to feel cheated as me. I want to bring to people's notice to make them aware of this company's unworthiness.

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    The Bouqs Company
    Response from The Bouqs Company
    Hi Shaik,

    We're so sorry about this frustration. If your flowers never arrived, we certainly need to make up for things. Please standby as one of our team members will further look into this and reach out to you.

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Feb. 19, 2018

    I have used competing flower delivery companies before. The Bouqs is by FAR the very best flowers and they have the most amazing customer service!!! You won't be disappointed. I have had a delivery come late and they refunded my cost AND gave me a gift card for the future. I only use Bouqs for ALL my flower deliveries.

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    Verified purchase

    Reviewed Feb. 18, 2018

    The Bouqs is probably the easiest way to look like you know what you are doing with flowers even if you don't know roses from ragweed. Need help? Shopping by color or occasion takes the guesswork out. The ability to schedule or schedule recurring flowers means you'll never forget a birthday, anniversary or other important date even when you do. Simple to navigate, simple to use and the flowers look great. If you like deals, their special deals are actually special and are actual deals, like twice as much flowers and no shipping kinda deals!! Step up your flower game.

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    Punctuality & SpeedStaff

    Reviewed Feb. 18, 2018

    I have placed flower orders to be delivered to my wife at her place of employment and Bouqs.com has delivered them timely and the flowers are amazing. My wife is the envy of her colleagues when I send flowers from Bouqs.com because they are beautiful and actually have a scent to them. She loves their flowers, I pick whatever I want and they deliver. They even had her address filled in for me from the last order I placed.

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    Verified purchase
    Price

    Reviewed Feb. 18, 2018

    I heard about The Bouqs Co. through LivingSocial and decided to give them a try based on their selection and I wasn’t disappointed. I was looking for something other than red roses and the lilies were perfect. I got the deluxe arrangement without the vase and they were packaged beautifully. Once she got them out and prepared them for the vase, they looked amazing and have been opening nicely. I would highly recommend The Bouqs Co. to anyone looking for quality flowers at a great price.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 18, 2018

    We have been ordering from The Bouqs for a while now & it has been terrific. Fresh Fresh Fresh Flowers! Our latest order was for Tropical Flowers, which have been opening up slowly every day for the past 5 days. It is like getting a different arrangement every day. Gorgeous. Arrive in a timely manner. Great follow-up. Customer service is very responsive. Highly Recommend!

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    Punctuality & SpeedStaff

    Reviewed Feb. 18, 2018

    I can't say enough about this company. The flowers are always so fresh and delivered on time. I've never been disappointed and people that have received them are always pleased. I use The Bouqs for all the flowers I send. It's my go to company for flowers! I highly recommend this company.

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    Contract & Terms

    Reviewed Feb. 18, 2018

    I'm clueless when it comes to flowers, but luckily Bouqs came through and made me look like a genius. My girlfriend loved the arrangement I sent this Valentine's Day. I'm going to use Bouqs for all my future floral purchases and make sure my friends know where to go if they want to impress their significant other.

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    Punctuality & Speed

    Reviewed Feb. 18, 2018

    The site was very easy to manage. I was lead to the site because of a promotional. The bouquet arrived on time and I was pleased with the selection. It was absolutely a top notch floral bouquet. I truly love the selection, color and secure packaging! I regret not ordering a vase but my vase worked just fine.

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    Verified purchase

    Reviewed Feb. 18, 2018

    They delivered the roses on Valentine's Day! I thought they were fresh, long stemmed and the red was vibrant! There was no delivery charge. My wife received another gift of roses from 1-800 flowers. They were nice but half the size. You will be happy you ordered from an unknown.

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    Punctuality & SpeedStaff

    Reviewed Feb. 18, 2018

    My bouquet arrived on time and in perfect condition! Everyone in the office was complimenting them and I couldn't keep my eyes off of my flowers! They made my whole office smell once we opened the box and it was heavenly! My daisies stood up, my roses were almost in full bloom and my carnations were so beautiful! I'm shopping The Bouqs Co. from now on and recommending to everyone!

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    Customer Service

    Reviewed Feb. 18, 2018

    Ordered my first order for Valentine's Day. With all the competition I thought I would give them a try after seeing them on Shark Tank. Ordered two dozen in vase and received a bouquet that looked half dead, half a dozen, and in a brown paper bag. Their customer service are mechanical just reading a script with no power to help rectify any situation. Disappointed to say the least. I received better flowers and service from 1800 Flowers which is hard to do. Stay away from this farm for sure!!!

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    Reviewed Feb. 18, 2018

    I ordered three different arrangements. Mother valentines, sister in law valentines, and friend's 40th Birthday. Each delivery was absolutely beautiful and fresh. The recipients commented the package was excellent and secure. The tracking notification process was awesome and accurate. My recipients live in Florida and the arrangements looked like they were from the corner local florist. Highly recommended!

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    PricePunctuality & Speed

    Reviewed Feb. 18, 2018

    I’ve ordered from The Bouqs Company twice. Both have been around Valentine’s Day when they do a promotion with Fandango, both times I never had an issue I received beautiful flowers and they were delivered on time, I do feel they’re a little overpriced which is why I buy when they do a promotion but than that I like their company and their background of where the flowers are claimed to come from. I would recommend Bouqs as a company to other.

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    Reviewed Feb. 18, 2018

    Farm fresh flowers from South America all the way in Tennessee and smelled like they had just been cut! I was nervous ordering flowers online that would arrive in a box, but I was amazed when I opened the box. They didn't look they had been in a box. They still had that farm fresh look and smelled heavenly!

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    Reviewed Feb. 18, 2018

    The Bouqs app is fun and easy to shop with! You will always know exactly what you are paying for and how much. The flowers are top quality shipped from various locations around the world! Create an address book and save payment info for a quick order process! Relieve yourself of some worry and place orders in advance for all those special days in your life! Thanks Bouqs!

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    Reviewed Feb. 18, 2018

    Wilted Flowers: The subject says it all and others have experienced the same issue. The flowers were wilted when they arrived. The fact that Bouqs ships flowers without any sort of hydration, leaving them in a shipping status and out of water for 24 or so hours and expects them to be fine is mind boggling. I shudder to think of how they would have been had I ordered them during the heat of the summer when it gets to 110* regularly in Southern Arizona. It has now been almost four days after they were delivered and the flowers still look like I bought them from someone selling them out of the trunk of their car as opposed to a service that specializes in flowers. I will not buy from Bouqs again. From now on, I will spend extra for flowers locally that I know are in good condition. NO flower shop would ever sell flowers looking like this.

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    Reviewed Feb. 18, 2018

    After I made an address error we were able to locate and retrieve our bouquet. My wife enjoyed arranging her beautiful, in mint condition flowers. Your shipping method and instructions made it a rewarding experience for her. Paula likes working with flora. GREAT CONCEPT, Perfection! Thank you.

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    Price

    Reviewed Feb. 18, 2018

    I love the flower quality as well as the selection that was available. The price was fair and I was able to get double the blooms for half the price. After this purchase, I wouldn’t buy flowers from any other seller. I have never had any delays in shipping or issues with quality.

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    Staff

    Reviewed Feb. 18, 2018

    The roses were delivered on the day I requested and were packaged well. The roses were many assorted colors, beautiful, and long stemmed. They were buds when they arrived and started to open as soon as they were put in water. They have all opened over the next few days and look awesome. There aren’t any other that look bad or have failed to open. This was a birthday present for my daughter and she was very happy. She says now she only wants volcano grown flowers. I would definitely buy from Bouqs again.

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    Punctuality & Speed

    Reviewed Feb. 18, 2018

    This is the second time that I ordered from Bouqs. The first time I was not pleased and the flowers did not last but a few hours. I expect it was due to the shipper and not Bouqs. Bouqs sent me another bouquet right away and was much better. This time the flowers were wonderful. My wife was very happy with the colorful bouquet. Arrived on time and flowers were fresh. I will definitely order from them again. Thank you.

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    Reviewed Feb. 18, 2018

    I have ordered flowers from Bouqs three times now, and am always very pleased. The flowers are well packaged and fresh, they arrive exactly when promised, and are extremely well priced. I would recommend them to anyone. Apparently it is a very well run business. I will definitely order from them again.

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    Customer Service

    Reviewed Feb. 18, 2018

    I ordered flowers for my wife for Valentine’s Day - lilies. These were literally the best quality flowers I have ever seen and the timing was impeccable. They started blooming that day and are beautifully scented. The process to order was simple and communication about delivery was great. Wife loved them and that’s all that really mattered. Thank you!

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    PriceStaff

    Reviewed Feb. 18, 2018

    These are the BEST mail order flowers on the market. Like everyone else, I used the other services, and was always left a little disappointed (a bit pricey, didn’t last long, and not a huge variety). With Bouqs, you are paying for the quality, the variety, and the ability to increase the volume is well worth it. Every time I order my Wife flowers, she LOVES them. Not only does she love them, but her co-workers are always jealous, (random delivery’s included), but when they are delivered on a holiday against the competition, Bouqs always win!

    I refer Bouqs when I can, because of the aforementioned reasons AND how cool is it to say that some flowers were grown on the side of a volcano??? I’ve set a standard for my wife that she won’t accept anything other than Bouqs now, and I’m comfortable with that, as they always deliver the Best! Side note, I discovered Bouqs back during the Oprah days, and Shark Tank probably kicks themselves for not doing a deal.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2018

    This is my 3rd year ordering flowers from The Bouqs and the flowers were awesome. Customer service was great with minor hiccup with my order. Most important the lady who received the flowers is very happy! BTW, our adopted daughter make the arrangement. What an awesome job she did. Hey Bouqs you gonna hire her?

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    PricePunctuality & Speed

    Reviewed Feb. 18, 2018

    I love this company’s fresh floral designs. I was so bored with the usual options. They use classic components but add interesting textures and color combinations. The prices are fair and reasonable. I was very pleased with my purchase! The arraignment arrived on time and it exceeded my expectations. I would certainly recommend this company to my friends.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 18, 2018

    I am very happy with using Bouqs for all my flowers needs. The ordering process was easy and the delivery was on time. The quality of the roses ordered for Valentine's Day was outstanding and they are still looking good almost a week later. I have used Bouqs in the past and the last time the delivery came late which was the carrier fault, but Bouqs Customer Service was very helpful and made everything right. As a company I would highly recommend them from your online flower needs. Great products which you can read where they are sourced from and excellent customer service.

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    Reviewed Feb. 18, 2018

    After receiving several arrangements myself I gave Bouqs a try. Bouqs is now my go to for sending flowers. The arrangements offered are unique compared to other sites. One tropical arrangement I sent even had small bananas that ripened! The flowers are very fresh, arrive well packaged, and last a long time (some lasting 2 weeks). I also loved that I was able to use a Artisan florist (in select areas) for a last minute birthday gift.

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    Punctuality & Speed

    Reviewed Feb. 18, 2018

    Okay fellas, take it from a guy who’s a pro at forgetting dates and special occasions... I placed my order a day and a half before Valentine’s Day. The purchase was seamless. Confirmation received, updates and then delivered to my wife’s office on time as promised. Nice! The flowers are seriously more impressive than the pictures. My wife loves them! The picture was taken today, four days after delivery. The flowers are just starting to open. At this rate I might be able to re-gift them to her on Mother’s Day!

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    Punctuality & Speed

    Reviewed Feb. 18, 2018

    My wife is very pleased with her flowers. I’m impressed by the prompt delivery, as well as how this company works with the local florist shop in Texas. The florist shop did a splendid job. This company will definitely be on my top list to order flowers from! Thank you!

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    Punctuality & SpeedStaff

    Reviewed Feb. 18, 2018

    The flowers arrived on time, packaged great and were fresh. They were easy to unpack and very minimal damage to leaves. The colors are vibrant and the fragrance is superb. My daughters loved them! One got tulips that were absolutely gorgeous. The other got roses, all different colors and so stunning.

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    Punctuality & Speed

    Reviewed Feb. 18, 2018

    Beautifully wrapped Icelandic roses, Extremely fresh, very colorful and nicely priced, The card was perfectly spelt out. What to do to keep them fresh was detailed instructions. Loved the short time it took to receive these beautiful Flowers. Bouqs is an "easy to do business with" corporation and the ordering process was really simple.

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    Reviewed Feb. 18, 2018

    I got a bouquet of white lilies, they came in bud form. They were packaged very very well so nothing was broken. Now that they are opening, they are so beautiful, very rich, the leaves are a very dark healthy green. This was our first time with The Bouqs company but it surely won't be the last.

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    Punctuality & SpeedStaff

    Reviewed Feb. 17, 2018

    From so far away, they arrived on time. "The beautiful colors embraced the moment." I smiled as my wife looked at me and said, "These are my new favorite flowers." I posted a link on my Facebook to your site with pictures of the flowers. Very thoughtful presentation that includes the place of origin, the people and landscape. I raised sheep myself and my wife is a spinner. Thanks again!

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    Punctuality & Speed

    Reviewed Feb. 17, 2018

    Ordered from Bouqs 4 times now and am never disappointed. This last order, I've never seen roses this color before and so glad I got them. They are absolutely just gorgeous and every time they last so much longer. These roses are so fragrant too. It's been 5 days since they were delivered and they still look fabulous!! Thank you for offering such a economic and green way of getting beautiful flowers. Thanks Bouqs, keep up the awesome work :).

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    Online & App

    Reviewed Feb. 17, 2018

    Loved that they arrived in the morn, & they were perfectly packaged and the receivers really loved them. That's what I liked. Really good service and just what I ordered. Website is easy to navigate too. I'll try them again & see if service is the same. Hopefully then as regular customer there will be perks along the way!

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    Refunds & Payouts

    Reviewed Feb. 17, 2018

    I ordered some flowers for my wife for Valentine's Day and to my surprise, the flowers arrived at 9:00 PM on Valentine's Day. By that time my wife was already ready to go off to sleep. And to add to that there was no message note send with the flowers that I intended to send. After several conversations with the customer care, they were not willing to refund any part of the amount of the order. I had to negotiate the refund with them and they just gave me $15 gift card. Terrible service. I do not recommend this to anyone.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Malav,

    Thank you for your feedback. We're so sorry about your experience with the missing note. One of our team members will be reaching out to you shortly to better assist with your incident.

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    Staff

    Reviewed Feb. 17, 2018

    So far I have sent two orders of flowers to my daughter, they are beautiful... My daughter loved them. Plus I do the DOUBLE... oh my how wonderful. She sent me a picture and they looked so lovely. Thanks BOUQS! She was able to split the flowers and leave one in the office and take the other half home... so beautiful. I will make it a tradition now and send to her every year plus!

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    Punctuality & Speed

    Reviewed Feb. 17, 2018

    Outstanding Flowers! They sent A beautiful Sunflower bouquet to my Fiancé for Valentine’s Day in just three days! It is almost impossible to get Sunflowers in upstate NY in February and she loves them. I will definitely use The Bouqs again! They were fast, reliable and the flowers arrived as advertised.

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    Reviewed Feb. 17, 2018

    When I first opened the boxes you can smell, feel, and see the freshness of the flowers. I ordered 2 rose bouquets and 2 mixed. Bouqs was worthy and definitely better than florist quality flowers. Florist flowers die in 2 days we are 5 day with Bouqs. Not a droopy flower yet.

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    Punctuality & Speed

    Reviewed Feb. 17, 2018

    I heard about Bouqs on the Adam Carolla podcast. What a great company. No surprise fees or charges, very fast, on time shipping and a superior product. Flowers still look fresh and smell amazing. I will definitely use Bouqs again, and give them the highest recommendation.

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    PricePunctuality & Speed

    Reviewed Feb. 17, 2018

    Very pleased with the service. Recipient said the flowers were beautiful. They arrived as scheduled. True to their ad there were no surprise and unpleasant charges. You knew up front what the total cost would be. Unlike their competitors! Also I like the idea that they come directly from the growers.

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    Reviewed Feb. 17, 2018

    I have ordered from Bouqs twice now and have been completely satisfied. I mean, the flowers were more beautiful than in the pictures, and lasted longer than store bought. I love that they tell the story of the farm your flowers are coming from, and I appreciate that the flowers come directly from that farm. The 100% customer happiness guarantee is real.

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    Punctuality & SpeedStaff

    Reviewed Feb. 17, 2018

    These were beautiful flowers that were shipped from Quito, Ecuador. They promised a 1030 am delivery time to my daughter in Charlotte and they were right on time. Almost to the minute. This was my first time using Bouqs and it will be my go to for flowers on every occasion now! Go Bouqs! You’re doing an amazing job.

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    Punctuality & SpeedStaff

    Reviewed Feb. 17, 2018

    First of all the flowers that was deliver was absolutely stunning. Man oh man was my wife and daughter surprised. I would and will most definitely share with others about Bouqs. Fast easy service and they were delivered as promised. Thank you Bouqs, we will be doing business again soon.

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    Reviewed Feb. 17, 2018

    Consistently every time I've ordered flowers from here they come looking well nourished, full bodied and vibrant! The other online flower sites (FTD, 1800flowers) have never been able to provide a bouquet that looks like the actual photo online. The opposite is the case for Bouqs! The flowers that arrive look nearly exactly like the picture in terms of size of the flowers and arrangement. Plus, it's a great value! I wouldn't be able to get flowers for this quality for this price even at a local florist.

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    Reviewed Feb. 17, 2018

    I am amazed at the beauty of the roses! The colors and shades are so unique for “store bought” flowers. They remind me of my Father’s rose garden in full bloom. I am also a big fan of the simplicity of the arrangements. I am a minimalist and enjoy the non-traditional arrangements. Love, love, love them.

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    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed Feb. 17, 2018

    Very happy with the fact that this service provided a great product, at a reasonable price, that was delivered on time... Finally a company that provides a product and a service exactly as advertised! Didn’t have any reason to contact their customer service... but if it’s on par with the rest of the operation, then this service is a “10”. I would definitely recommend them and, will most certainly be using them again.

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    Price

    Reviewed Feb. 17, 2018

    I was introduced to Bouqs in February 2018, when I needed to send a Get Well message long distance to my best friend. After checking the normal online sites for the most well known providers, I was not happy with selections, so I looked at Bouqs. The price, selection, sustainable farming and beauty provided by these individual member farmers across the Americas was unbelievable! My friend was impressed and I am a fan of Bouqs forever.

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    Price

    Reviewed Feb. 17, 2018

    The flowers were beautiful when they arrived for Valentines Day. My wife was so happy and I was very relieved having never used Bouqs before this time. What I find is that the Bouqs flowers just keep getting better. We are now 4 days - outstanding! I would highly recommend Bouqs to all my family and friends due to the quality and price.

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    Reviewed Feb. 17, 2018

    The bouquet that we ordered was not only beautiful, but it was very impressive. It arrived at the destination on the day that we requested and I was notified that the delivery had taken place. I would definitely recommend Bouqs to anyone who wants to make a statement with a reasonably priced, bountiful and lush bouquet.

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    Reviewed Feb. 17, 2018

    Absolutely the most beautiful roses I have ever sent to anyone. NOT the typical Florist flowers that you pay twice as much for and that arrive Old and last a day... My Mother & Partner said these are the most gorgeous roses they have ever received! I will recommend Bouqs and have already to friends and family! QUALITY!!!

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    Staff

    Reviewed Feb. 17, 2018

    This was a very special Valentines Day for my wife & I, she loved them. The flowers were fresh & very beautiful. We would like to thank all for a super job on this great day. We would strongly recommend Bouqs Co. to anyone looking for a wonderful experience & memorable day. Thank you again.

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    Punctuality & Speed

    Reviewed Feb. 17, 2018

    Wow, what an incredible company, the flowers actually come from the country they are grown in and delivered fresh and alive!!! I will never use another flower delivery company again!! The flowers were delivered on time and in beautiful condition. Highly Recommended!!! No gimmicks or cheesy extra add-ons just the flowers.

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    Online & App

    Reviewed Feb. 17, 2018

    I’ve ordered from Bouqs on two different occasions and have been more than satisfied both times. The website is easy to use, delivery was on time and flowers came barely bloomed so they were able to enjoy them longer than usual! Thank you Bouqs for being a company I will use again and again!

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    Punctuality & Speed

    Reviewed Feb. 17, 2018

    Wonderful bargain!! I sent 2 arrangements for 20% off and free shipping. They were delivered on time and in good condition and were reported to me (as they were gifts) as the loveliest flowers they have received from an online company or florist. I will depend on Bouqs for all my floral need in the future.

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    Customer ServicePrice

    Reviewed Feb. 17, 2018

    I first heard about The Bouqs on sports radio. I went to the website the same day and placed an order. The prices were great and it helped me to not be the guy in the drugstore buying a card last minute. I sent flowers to my wife, mom and mother in law. I received a call from all three ladies with sounds of gratefulness on the other end. I felt like a hero. Thanks to Bouqs.

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    Punctuality & SpeedOnline & App

    Reviewed Feb. 17, 2018

    I’ve sent and received flowers from The Bouqs and each experience has been very positive! I have both received and sent flowers. The selection and quality is wonderful and the website is easy to navigate - the flowers have arrived fresh, on time and well packed - they have great offers for savings as well. Love The Bouqs! (Tropical pictured - largest selection.)

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    Reviewed Feb. 17, 2018

    The Farmer’s choice selected because it would arrive soonest. The bouquet was lovely, jewel colors, packaged beautifully, in perfect condition. A number of buds were included so it opening over several days but don’t get me wrong, it was colorful from the start! Handy, well-written instructions. My aunt was thrilled and it is lasting very well!

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    Reviewed Feb. 17, 2018

    I wanted to send my mom a bouquet for her birthday and also Valentine’s Day. I was wondering about Bouqs and like the fact that they use smaller local nurseries to obtain flowers. My mom was so impressed with the amount and the quality of roses. It really was the best I have sent her over the years. I will definitely order from Bouqs again.

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    PricePunctuality & Speed

    Reviewed Feb. 17, 2018

    I ordered a few times recently and flowers were fresh, beautiful and long lasting. Delivery was prompt with no issues. Well worth the price. I would highly recommend and plan to continue using for all my floral needs. Excellent overall and website also easy to use. Fantastic variety and arrangements absolutely beautiful.

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    Customer Service

    Reviewed Feb. 17, 2018

    I'm in Chicago. Beloved 98 year old Aunt is in California. Over the years, ordering flowers thru different florists has been a crap shoot. Some great, some not so great like Avas Flowers (the worst). I placed a Valentine's Day order for the first time with Bouqs. The flowers were delivered on the date requested. My aunt called to tell me how beautiful the flowers were. Thank you Bouqs for making what may be my Aunt's last Valentine's Day a beautiful and happy one.

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    Punctuality & Speed

    Reviewed Feb. 17, 2018

    The roses were delivered fresh and on time. They were beautiful and smelled wonderful! Each blossom was closed just the right amount and opened slowly. They lasted for a really long time. This was a great choice! I will definitely use this company again and again for each and every occasion.

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    Reviewed Feb. 17, 2018

    Great flowers. The flowers arrived in two days from when I placed the order. Flowers are far better than the majority of what I could get locally. Came nicely boxed and well protected. There are even two bags of plant food included. The mason jar was perfect and a great fit. Will definitely use again!

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    Reviewed Feb. 17, 2018

    I have been ordering from Bouqs since the first year you began making deliveries. Out of the many orders I have placed there have only been 2 problems and you fixed them as soon as you were made aware. Your Flowers are fresh and beautiful and we love them! I send them to my aunt and my mother in law at least 3 times a year. Thanks for being there!

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    Customer ServiceSales & Marketing

    Reviewed Feb. 16, 2018

    Worst experience in flower buying of my life. Product was not delivered as advertised. Customer service is not helpful. Please do yourself a favor and choose another vendor. There are many better options out there.

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    Reviewed Feb. 16, 2018

    Very disappointed to hear the flowers I ordered were shoved in a box and delivered FedEx. Because everything was shoved in a box the flower arrangement looked awful when it arrived (broken stems, crushed leaves). To sum it all up making a purchase with your company wasn't just disappointing, it was embarrassing. Could be a good product if packaging and delivery was better.

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    Reviewed Feb. 16, 2018

    Quality for the conscious... I've never had a recipient be less than bewildered by the beauty of these blooms! I've ordered a half dozen times now and will never choose another flower delivery service again! You will not be unsatisfied with choosing The Bouqs Company! Thank you, thank you, thank you!!!

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    Customer ServicePrice

    Reviewed Feb. 16, 2018

    Please do not trust this company to provide quality flower arrangements. I ordered a bouquet for my mother "Just Because." The flowers arrived with dead and moldy stems and she was too embarrassed to tell me so she contacted Bouqs directly to complain. Bouqs offered to send her replacement flowers without my knowledge, however, I received a "Your Order Has been Received" email which I hadn't placed. The cost for the "replacement" flowers was an additional $60 and I immediately canceled the order because this was an unauthorized charge. No one reached out to me from Bouqs to say they were charging me more money. They are no longer answering their phones during business hours which just says it all in my opinion. I am furious that my nice gesture has turned into a complete waste of time and money for both the giver and recipient.

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    Punctuality & SpeedStaff

    Reviewed Feb. 16, 2018

    Bouqs has a great selection of flowers, not the typical boring florist selection. It makes it very difficult to choose! However, every order I have placed has arrived on time and exceeded everyone's expectations. The flowers are vibrant and last much longer than flowers from your local florist. The great compliments I receive from the recipients of the flowers bring me back to Bouqs time and time again!

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    Reviewed Feb. 16, 2018

    I received my flowers in good shape, but within 1 day one of the roses was curled up and brown. After 3 days there were 3 roses curled up and brown, and 2 of the other roses had brown petals on the outside. I was given a $15 gift card, but probably won't order from them again if I need "statement" flowers.

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    Punctuality & Speed

    Reviewed Feb. 16, 2018

    While listening to Fox & Friends prior to Valentines Day, I heard a commercial from The Bouqs Company. When arriving to work I immediately ordered 2 dozen red roses and used the promo code. Easy to navigate and order. The gift was of superb quality, on time, and very reasonably priced. The gorgeous vase was an added bonus. Will continue to purchase from this "Top Shelf" company!

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    PriceStaff

    Reviewed Feb. 16, 2018

    I treated myself to Valentine's Sunflowers. The ordering process was easy. Once I had my tracking number I could track them from the farm to my front door. For mid-winter the quality was outstanding. They arrived partially closed. I watched the video provided and the next day they were fully opened. These will last two weeks minimum. I had to give them to a friend, I'm now allergic to sunflowers. She was so overwhelmed, as they are so beautiful. The price was right for the high quality sunflowers & farm to front door delivery.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 16, 2018

    I was suppose to receive flowers from my son & family to celebrate Valentine's Day (2/14/18). They did not get delivered until noon the following day. Not only did they arrive a day late, but they were of the poorest quality that I have ever received. The company's response was that a batch of orders from their farm had missed a pickup and so the order was affected. Also, that they understand oftentimes timing is as important as the flowers themselves and that they created a replacement for the following day. This just is not an appropriate response! My son & family tried very hard to make a special day for me since his father (my husband) has passed away. I would not recommend this company.

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    Online & App

    Reviewed Feb. 16, 2018

    I ordered roses in a lava orange color. These came with their buds closed but they already had a scent from heaven. The photo on the website which in & of itself was gorgeous, still couldn't hold a candle to the actual bouquet. I hope someone buys my next floral gift from Bouqs & I'll most certainly be ordering from them again. These were the most vibrant, amazing, roses I'd ever seen & I'd recommend Bouqs to anyone over the other major floral services on the internet or in person... They'll never disappoint. Thanks Bouqs & to all who helped me with my order... Everything was wonderful.

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    Staff

    Reviewed Feb. 16, 2018

    I sent flowers to my girlfriend's parents - who were celebrating their 70th wedding anniversary. They adored the flowers and were quite pleased with the quality of them. She said they were beautiful amongst the roses she got them. I sent flowers (tulips) to myself as well. I love them.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 16, 2018

    My daughter had ordered me flowers for Valentine's day, she is station in Fort Benning in Georgia in the Army and she called today to ask see if I received my flowers for Valentine's. I didn't know that she had send me flowers, I asked where was it coming from, and she said she ordered one week prior to Valentine's day. I never received the flowers!!! So I thought maybe it's late, waited till 9pm then today the day after Valentine's day and here I am writing this review so that the world will know not to trust this company!!! There's was no phone number to call, I looked this website up on Google and called an 1 888 number that was listed but it turned out to be an different company who is was very helpful to provide me the correct phone then I called and the operator says that they are closed and it's only 4:15pm!!!

    If you can't deliver in the time you promise you can then you shouldn't be in business!!! My daughter sent me the order form with tracking number and the order number and it says, "Your order has been ship on Valentine's day!!!" So where is it??? It's definitely not here!!! I will be calling and writing reviews until someone calls me back!!! BOUQS I hope you see this review so that you can contact me!!! I do not want the flowers!!! All I ask is to refund my daughter hard earn money back to her!!! She is serving the country for God sake!!! It's not right to charged someone's money and not deliver what they pay for!!! I'm still waiting and I will be waiting until someone call me!!! Not an happy customer!!! It's not right!!!

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    Sales & Marketing

    Reviewed Feb. 16, 2018

    I spent over $100 on a Valentine's bouquet for my wife. When the flower arrived, I could not believe how poor the quality and quantity was. Flowers were misshapen. The roses had large patches of brown rot on the petals. There were only three roses when the advertising picture had five and I paid for extra. I would have been better off buying flowers from a gas station. When I complained they offered me a $10 coupon as if I would ever buy anything from this rip off place again. I've never written a review of a place good or bad but this place is infuriating.

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    Customer ServiceContract & TermsPriceOnline & AppStaff

    Reviewed Feb. 16, 2018

    My husband sent me a deluxe Valentine's arrangement that cost $75 and they came wilting. Most of the flowers were severely dehydrated and the arrangement was very misleading. They were completely different from how they were pictured on the website. The 75$ arrangement only had 8 roses with crinkled edges and when we sent in a request to evaluate the situation, NO ONE RESPONDED. Just goes to show how they are setting themselves apart from everyone else without any professionalism.

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    Verified purchase
    Price

    Reviewed Feb. 15, 2018

    $100 for tiny, broken, limp flowers. Same flowers would have been $20 at Trader Joe's. The vase that I paid $12 extra for was the chinciest, ugliest, no thought put into, maybe cost .50¢ POS I have ever seen delivered with flowers. Wife was obviously not impressed.

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    Customer Service

    Reviewed Feb. 15, 2018

    I had been checking out flower companies for my wedding and liked the online idea. An ad popped up for 'double the blooms" from The Bouqs so I decided to try them out as a special treat for my Fiancé's Birthday. They didn't have the ones I had wanted but the Santa Cruz looked beautiful and colorful. I choose that one. They arrived and looked so sad. They were tiny blossoms and almost all were a ivory or pale pink color. Hardly any color. There were hardly enough to fill my vase. I sent an email to customer service and was sent a canned prepopulated response about how to properly care for the flowers and that they would open up in a few days and to take a picture.

    After a few days they started to wilt before that were even all full. I sent a picture to show that none of my complaints were resolved and all I got another canned, premade response along with a sentence about how I had in fact received the correct order. I am happy to have tried them out first before using them for my wedding. Lesson learned is to shop local and that "farm fresh" doesn't mean that they stand behind the product in any way. I'm glad I found this site and will now know to check the reviews first. They have no reviews on their site for a reason.

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    Customer ServiceSales & Marketing

    Reviewed Feb. 15, 2018

    I ordered my stepmom flowers for her 75th bday. They showed up brown, dead and like half of petals off the bloom. We had ordered the deluxe version of the flowers and 4 roses showed up. There is no number to call - so the recipient and myself both reached out to the website and neither of us got responses and it is now 2 days later. I finally got a hold of them via their Facebook page where they agreed to give me a promo code to use in the future. I figured that was in addition to re-sending flowers. Nope - the promo code was for me to go online and re-order the flowers. They sent me this email like I should be so excited that they were letting me reorder flowers free of charge.

    Any other company would have replaced the flowers without me having to do the legwork and done so immediately and most likely it would have been bigger and better and with an apology. And I would have gotten either a refund or a promo code to use in the future. And I could have called on the phone to talk someone (their customer service like merely refers you to their website). Super shady - I was trying to support a local business and they failed.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Feb. 15, 2018

    Ordered flowers for my wife for Valentine's Day. They confirmed that the order shipped, however they never shipped it. I called them and emailed them repeatedly the day of the delivery. They would not answer the phones or an email. I was finally able to get someone on a chat on the website the following day. It took them 45 minutes to admit that they just didn't have the flowers and that they would give me a refund (I am holding my breath on that). Do not order flowers from this company if you have to see them on a certain date (or from my experience at all). A terrible company to do business with, they truly do not care about the customer.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed Feb. 15, 2018

    First time using this company for Valentine's day flowers, most of the flowers arrived dead, dying, and stems broken. Attempted several times to contact company for refund, but they kept replying to give flowers a few days to revive themselves. They claim 100% satisfaction guarantee, but to this point they have not honored this. Very dissatisfied, and will not use again, will simply go to local florist. And the amount of flowers for the price not a good value.

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    Online & App

    Reviewed Feb. 15, 2018

    When my wife received her flowers for Valentine's day at her place of work, they were half dead. This was not something I expected from the pictures on the website along with their claim of 100% satisfaction guaranteed. I would not recommend this company and would advise going to your local florist.

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    Punctuality & Speed

    Reviewed Feb. 15, 2018

    I ordered from Bouqs after seeing a deal on Groupon. $30 for $50 worth of flowers. Okay - good deal, I will take it. I bought the Groupon and was directed to the "discount" site to choose my bouquet. All the bouquets ranged from $60-$75--which meant I was spending MORE money after purchasing my voucher. NOT happy. Okay so I chose a bouquet that had an array of colors--even advertised as "When we said all the colors, we meant ALL the colors." When I received my bouquet (which was delivered on time, so that was a plus) it was half dead and only consisted of white, yellow and light pink spray roses. No buds or other colors as the picture or description promised.

    I sent in a complaint and the company gave me a $50 gift card to use on their website (but--why would I want to order more dead flowers?!) and assured me that they would notify the farmer of the discrepancy. I have attached the photo of what I was promised and what I was sent. A day and a half after receiving my bouquet valued at $60--it's dead! Save your money and go to a local florist. Not worth the expense.

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    Verified purchase

    Reviewed Feb. 15, 2018

    Your flowers are amazingly fresh & beautiful! Your deliveries have brightened up my Mother's days. The flowers have a long shelf life. I highly recommend this company for your flower delivery service! Your web page is very easy to use & to choose your selection of flowers to send out to someone. There are many different options & choices of arrangements.

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    Punctuality & SpeedOnline & App

    Reviewed Feb. 15, 2018

    Your site makes a point of describing arrangements, but when delivery came (very late, 9 pm) there was a large box with tightly bound bundles of four different flower types cited in their "arrangement". Looked like a wholesale delivery, not Valentine's flowers. No card. Just lots of wrapping to cut loose (utility knife required) then I need to arrange them… On their website they talk about carefully prepared arrangements! Most depressing florist delivery ever.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Joan,

    It sounds like you received a Bouq from our farm collection, which we truly pride ourselves on. These flowers are cut to order, and carefully shipped pre-arranged in boxes so recipients can enjoy them for the entirety of their vase life. We understand their arrival might be surprising if this isn't the expectation but upon following the care instructions, think you'll love the blooms. Please contact our customer support team if they haven't thrived and we'll do our best to assist.

    Verified purchase
    Contract & Terms

    Reviewed Feb. 15, 2018

    High quality flowers are important to me. I love the beautiful arrangement options they offer! I’ve ordered from The Bouqs three times now and will continue to be a customer. Thank you for making sure to put the love and care of the arrangements and bouquets! I love that The Bouqs also include gorgeous succulents in the arrangements.

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    Punctuality & Speed

    Reviewed Feb. 15, 2018

    Really wanted to surprise my girlfriend with a nice bouquet of roses at the school she teaches at on Valentine’s Day. Instead she’s on her way home empty handed thinking I forgot about her other co workers get flowers. I placed my way in advance and instead I got a notice of estimated delivery of the 15th. When I contacted them they assured me it would be on time for Valentine’s Day which is today but no. This is a flower company and they messed up Valentine’s Day of all days. Now I still went down to the local shop and got some roses cus I won’t let this company ruin a special moment for my lady but seriously you’re a flower company on Valentine’s Day! I wouldn’t trust them again for any event. Stay away.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Ben,

    Thank you for your feedback and we are so sorry for the frustrations you experienced, especially on such a special day. We do see that your order arrived on Valentine's Day but would be happy to further assist with any confusion. Please contact our customer support team and we'll be happy to assist.

    Verified purchase
    Tanisha increased rating by 1 star.
    After a positive interaction with The Bouqs Company, Tanisha increased their star rating on Feb. 18, 2018.

    Updated review: Feb. 18, 2018

    UPDATE: The Bouqs Co refunded my money, and gave me an $85 voucher to (hopefully) provide a better experience in the future.

    Original Review: Feb. 15, 2018

    Do these look ANYTHING alike? What I ordered (left) versus what was delivered (right)... $100!!! This was embarrassing to be delivered to my wife for Valentine's day!!! Unbelievable! I'm so disappointed!

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    Response from The Bouqs Company

    Hi Tanisha,

    We're sorry you were disappointed with your Bouq. The arrangement you selected is part of our "Artisan Florist" collection and will therefore be crafted to the meet the theme of the Bouq instead of an exact recipe according to the local florist's interpretation and best inventory. Each of our listings in this category have the note:

    Photos shown are examples of this style. Flower types and design will vary based on the local Artisan Florist's interpretation of "Rustic."

    However, if you would like assistance with your flowers, please contact our customer support team so we can help.

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Feb. 14, 2018

    NOT SATISFIED WITH ORDER. My wife on Valentine's Day received the flowers and was NOT satisfied at all with the service. The flowers were wilted and dying. I WILL NOT and NEVER use BOUQS again. I want my money back immediately. They really need to stop using FEDEX. People are people and you need to treat them as such, and not just for profit. I want my money back. I will inform everyone in Oceanside NOT to use BOUQS. I am very angry and dissatisfied and my wife is upset.

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    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 14, 2018

    My boyfriend's bouquet delivered this morning to his workplace for Valentine's Day! He absolutely loved it! He's a guy with a cold stare and a bit of a grump but I got told he was blushing and smiling like crazy!!! The flowers arrived in gorgeous condition and the mason jar vase was perfectly intact! Yesterday I had concerns that it would be delivered too early since it shipped already, but I got a quick response and looked up the tracking number and was reassured. Excellent product, excellent service, you guys are AWESOME!!!

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    Punctuality & Speed

    Reviewed Feb. 14, 2018

    1st this was a Valentine gift so they did arrived in time. Place order 5 days in advance but not fresh flowers. More like dead, damaged. Did not even stand up straight. Hanging dead roses. Ended up trashing them because nothing could be done to make them look halfway decent. I ended up hurting person feeling because got them dead roses. Walmart roses are better than this. Will never order from them again.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Omar,

    This is certainly not the experience we want to provide. We are having trouble locating an order or email from you. Please contact our customer support team with your Bouqs order number so we can look into this and make things right.

    Verified purchase

    Reviewed Feb. 14, 2018

    I ordered a deluxe 3 dozen red roses with vase order for my wife on Valentine's day 2018. It was $87 dollars. What arrived was not 36 but 25 roses. And the roses that arrived were old and smashed were going black on the edges of some. They looked awful. They were cut at odd lengths. The stems were bent. And to top it all off there was no vase!!! I am furious!! DO NOT USE THIS COMPANY. THEY ARE TERRIBLE!!!

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    The Bouqs Company
    Response from The Bouqs Company

    Hi there,

    We are so sorry the flowers did not arrive as you expected. Flower quality is a top priority for us so please contact our customer support team- we'll be happy to make things right!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 14, 2018

    I ordered flowers for my fiancé a week in advance for Valentine's Day. She is a teacher, so I wanted them delivered to her at work so that she would get the surprise in front of her first grade students. Instead of partnering with a Wisconsin vendor (where I live), this company ordered the flowers from California - and then didn't even drop them off at FedEx for delivery until late the day before Valentines Day! The flowers never arrived. They don't answer their phone - I called twice. I also emailed - no reply. I filed a dispute with my credit card company over the purchase, but now I am screwed for Valentine's Day flowers. Someone in Iowa has them...

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    Verified purchase

    Reviewed Feb. 14, 2018

    Two years in a row now, I received poor quality flowers to gift to my SO for Valentine's Day. First year I ordered supposedly from a Colombian florist 2 dozen roses; half of them were good, the other half was wilted. Second year I decide to give Bouq one more go. I ordered supposedly from a farmer in California, but the order ships out from Hillside, IL?!? Not only are the flowers low quality, it was MISSING one of two centerpieces of succulents. It literally arrived with an empty plastic stick with no flower on it. I'm filled with regrets now. Never trusting Bouq again.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Nicholas,

    We're so sorry to hear about your experience. We know it's already past Valentine's but would like for you and your girlfriend to have the flowers that were intended. One of our team members will be in touch by email to best assist you.

    Verified purchase

    Reviewed Feb. 14, 2018

    I just received these roses for Valentine’s Day from my husband. When I opened the box, I unwrapped the secure packaging to find 10 long stem roses. Two were broken and a third broke just trying to arrange them in the vase. It was disappointing that they broke but the flowers themselves were brown on the edges and a bit squashed looking. So I had to make two vases, one tall and one short for the broken ones. Very disappointed in the quality. My husband would’ve done better if he bought flowers at Trader Joe’s or the supermarket. I’m so sad for him.

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    The Bouqs Company
    Response from The Bouqs Company
    Hi Kathi,

    We're so sorry about the flowers. We'll be happy to send a replacement. Someone will be in touch with you shortly by email to try and make things right. Thank you for bringing this to our attention.

    Refunds & Payouts

    Reviewed Feb. 14, 2018

    I ordered the flowers for my wife back in January one month before Valentine's Day. Once Valentine's Day comes I look at the shipping and see that delivery is delayed and isn't until the 15th because they didn't get it to FedEx at the time. I have countless of other family members who said The Bouqs delayed their flowers also on special occasions! I would not recommend them at all, they offered no apology and refused to give me a refund because of the fact that they already cut the flowers. Avoid at all costs!

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    The Bouqs Company
    Response from The Bouqs Company

    Hi James,

    We can't apologize enough for missing the delivery date. There may have been a bit of miscommunication in regards to our resolution as we issued a full refund for the order. However, since the flowers were already en route, we were unable to cancel/prevent its delivery. We realize we can't fully make up for things but if you would like to further talk about your experience, please reach out to our customer support team.

    Verified purchase
    Contract & Terms

    Reviewed Feb. 14, 2018

    When I was ordering the flowers on the internet the arrangement was beautiful. The arrangement that was delivered was awful. I could have purchased flowers at the local grocery store that looked better.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Elaine,

    We're so sorry your flowers did not arrive as expected and appreciate you sending a photo. Our tulip arrangements are cut straight from the farms and will arrive in bud form. This way, the recipient can enjoy the flowers for their entire vase life. We realize they might seem underwhelming at first, but many of our customers are amazed by how they bloom! If your tulips have no opened up yet, please reach out to us so we can make things right.

    Customer Service

    Reviewed Feb. 14, 2018

    Flowers arrived in poor condition. Valentine's Day... Many of the flowers had broken off and several had leaves that were broken. Package had been opened! Online chat with them, they asked for photos. Was not satisfied. Really upset about condition of flowers. Will not do business with them again.

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    The Bouqs Company
    Response from The Bouqs Company
    Hi El,

    We're so sorry the flowers arrived in such a condition, especially given the special occasion. A refund has been issued for this incident and we'll be following up in an email with you to try and make things right.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Feb. 14, 2018

    Price was right and flowers came on time and with the appropriate message, after I had sent two orders well in advance. Roses were fresher and healthier, and with longer stems than any other delivery service. They all opened beautifully and stayed lovely for almost two weeks!

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    Customer ServicePrice

    Reviewed Feb. 14, 2018

    HORRIBLE!! I ordered a bouquet of flowers to be delivered on Valentine's Day 2018 and on the morning of, I get online to track my order to find out it's been canceled. No one emailed me, called me or anything and I was finally told over the phone that after they had charged my card, no flowers would be available for delivery that day or the next. On top of these frustrations, I had to spend 30 minutes on the phone with customer service JUST to get a refund. Save yourself the money and hassle of ordering these overpriced bouquets just to receive a headache and a pissed off partner.

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    The Bouqs Company
    Response from The Bouqs Company
    Hi Ian,

    This experience is certainly unacceptable and we can't apologize enough. We realize missing a special occasion is more than just the money spent and so, in addition to a refund, we will be following up in a private message to try and make things right.

    Factual basis uncertain
    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 14, 2018

    I received my first order from Bouqs and the flowers were beautiful and the color is vibrant. It adds so much happiness to my workspace. It has been 16 days since receiving them and they are still in full bloom and so pretty. My order arrived on time and to the correct address at my office. I love Bouqs!!

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    Contract & TermsRefunds & Payouts

    Reviewed Feb. 14, 2018

    Half of my arrangement was dead. The other half looks like it was run over by a truck. I contacted the company with pictures and they wrote me back stating that their flowers are from the farm and may look different than store bought flowers. Ha-Ha... No! They are dead and they refuse to give a refund, even with picture proof.

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    The Bouqs Company
    Response from The Bouqs Company

    Hi Matthew,

    We are so sorry that you had a disappointing experience. The image you provided of the flowers received certainly do not hold up to our standards so we regret any misunderstanding about that. In addition to a refund, we'll be following up to try and make things right.

    Verified purchase
    Customer Service

    Reviewed Feb. 14, 2018

    The flowers arrived on Feb 13 (intended arrival date). I received emails keeping me up to speed on when they were cut, shipped and when they should arrive. From that standpoint I was satisfied. Upon opening the box my mouth dropped open. I was speechless. The flowers were completely dried out and wilted. I quickly trimmed the ends (I could literally snap them. They were so dry) and placed the bouquet in water. The roses were tiny and I had to peel back multiple layers to even see the slightest bit of freshness. I have contacted Bouqs via email and included pics. I am waiting for a reply. At this point, even if I receive a full refund ($75) I would not buy from this company again. Grocery store flowers are better!

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    The Bouqs Company
    Response from The Bouqs Company

    Hi April,

    Thank you so much for taking the time to leave us feedback and for providing photos of your flowers when contacting our customer support team. The quality described and shown didn't meet our standards and so we've issued a full refund. In hopes you give us the opportunity to provide the flowers we pride ourselves on, we've placed a gift card in your account. Please let us know if we can further assist you and again, our sincerest apologies.

    Verified purchase
    Staff

    Reviewed Feb. 14, 2018

    Have enjoyed the product and simple ordering experience for my orders. Flowers look amazing after fully bloomed, and my wife has always been satisfied! She also likes that they are from sustainable sources, and that the product truly matches the pictures. Will continue to be a repeat customer for years to come!

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    Verified purchase
    Customer Service

    Reviewed Feb. 14, 2018

    I have been more than satisfied with the outstanding customer service I've received from The Bouqs. The flowers I've sent have certainly exceeded my expectations and the recipients just love them. They seem to last much longer than store bought flowers and the aromatic roses are wonderful. I'll keep coming back for more!

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    Verified purchase
    Customer Service

    Reviewed Feb. 14, 2018

    I ordered deluxe Valentine roses package on Feb 8. Processing and follow up communication with package tracking was very good, however product, the roses, were a disaster. They were wilted and dying. My wife was terribly disappointed. I have ordered flowers in the past with great success from other companies. Calls to customer support went to voicemail. DO NOT USE THE BOUQS.

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    The Bouqs Company
    Response from The Bouqs Company
    Hi Kip,

    Thank you so much for sharing your story. We were so sorry to see the condition of your roses, especially given such a special occasion. In addition to the full refund, we would like you to have the experience that was intended and will be following up to make things right.

    Customer ServiceStaff

    Reviewed Feb. 13, 2018

    The flowers may be beautiful, but I would never know. Bought 2 Groupons and followed the directions on the voucher. Clicked on the appropriate link, selected the bouquet I wanted, and then was unable to proceed. The site froze. I spoke to the first representative who was not helpful at all. She suggested I open up an account, and told me she would return my call at a later time and never did. I called again and spoke with another representative who was more helpful, but we got disconnected. I tried ordering using the second voucher, and both my Groupons were listed as being use. This may be a Groupon issue, but I am unable to get in touch with anyone from either company.

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    The Bouqs Company
    Response from The Bouqs Company
    Hi Karen,

    We are so sorry about the frustrations with your voucher and we hope you've received the gift card placed in your Bouqs account to use instead. If you need any assistance using it, please contact us and we'll be happy to get your fresh flowers on their way.

    Online & App

    Reviewed Feb. 13, 2018

    Purchased a Groupon voucher for $40 worth of flowers plus free delivery. To use the voucher you have to go to their website and pick out a bouquet. There are NO $40 options. The best you can do is pay an additional $10 for a small bunch of what looks like daisies. Shipping is only free if you register for an account with Bouqs. The final insult was the fact that when going through checkout the site would not accept the Groupon voucher. I finally gave up and went back to Groupon to cancel the order. Turns out that once you open the voucher (which you need when trying to check out at Bouqs you can't cancel). Neat catch-22 clause eh? However, went online with Groupon and they did a "Trade" which cancels the Bouq purchase and allowed me to use the price paid for a local Groupon purchase which was fine for me. Bottom line: Beware of Bouqs. Groupon needs to ban them from their cadre of vendors.

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    The Bouqs Company
    Response from The Bouqs Company

    Hello Thomas,

    Thank you for letting us know about the difficulties you had trying to redeem your Groupon voucher. We are really sorry that happened and our support team is always happy to help. Were you able to get in touch with them?

    Sincerely,

    The Bouqs Team

    Verified purchase

    Reviewed Feb. 13, 2018

    The subscription service is the best! My mom was so thrilled, and even my dad loves them! I appreciate the discount and the help in making my mom feel loved. I also like being able to write a new note each month. They show the bouquet for a couple months in advance which is fun for me. My mom says the flowers are beautiful as buds and become ever more beautiful as they open.

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    Verified purchase

    Reviewed Feb. 13, 2018

    The only reason I purchased flowers was due to the discount I received through purchasing movie tickets, with Fandango. I selected the "Farmers Choice" supposedly consisting of 24 stems of the farmers choice, it made the selecting process easier for me. $15.00 bucks for flowers and another $15.00 for shipping. $30.00 bucks invested and yes, I was skeptical of what I'd receive. Well, long story short, D.I.S.A.P.P.O.I.N.T.M.E.N.T. is an understatement. The tiger lilies were okay, but the other type of flower had all the blooms completely SMASHED. I cut the stems, added the packet of Chrysal to a vase and waited patiently hoping the blooms would recover. Some blooms did, most did not. I have a bit of creativity and was able to arrange the bouquet to a somewhat satisfactory appearance, but all in all, the flowers SUCK... I'll NEVER EVER recommend this place nor make another purchase.

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    The Bouqs Company
    Response from The Bouqs Company

    Hello Sandi,

    I am sorry to hear that you were unhappy with the flowers. The Bouqs has a 100% Happiness Guarantee. Were you able to get in touch with our support team? They would be happy to make you happy!

    Sincerely,

    The Bouqs

    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 13, 2018

    I received a bouquet from my boyfriend yesterday. When I opened the box, my co-workers and I all looked at them disgusted. They were brown and wilted and embarrassing. My boyfriend gets me flowers all the time. I have no idea why he didn't use his usual spot down the street. These must have had a coupon or a promotion. I opened this box of flowers and was immediately embarrassed that these were my Valentine's Day gift!!! Even today my co-worker asked how long ago I got these because he didn't notice! He thought they were a week old! I emailed Bouqs, with pictures and all. They emailed me back and told me to wait two days for the outside pedals to fall off and don't worry, they'll look great. They said that the roses have "guard petals" around them to protect during shipping. So I have to wait for them to fall off, then, wait for the buds to bloom, and then they will be fine. Give them a few days.

    I emailed them back, again, and asked them to look at the pictures. The flowers had already bloomed. These were not going to grow anywhere but down. They then offered me a GIFT CARD so that I could purchase a new set of flowers. Huh??? I emailed them back and said, no, (third email asking for a refund BTW) and they finally agreed to refund the card. Had they not I would have escalated with my bank. I will give 1 star for the fact that the customer service rep, although insulting towards my intelligence, did respond quickly. But the product is terrible and the dance I had to do to get my money back was unacceptable. No wonder they have two stars on here.

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    Response from The Bouqs Company

    Hi Chandra,

    We apologize that the flowers you received were unexpected. Many of our rose-filled Bouqs come straight from the farms and do indeed have their guard petals intact so they can endure the transit. These can removed manually to reveal the lush inner petals. Our 100% Happiness Guarantee policy is in place to make sure you receive a fresh arrangement but as you preferred a refund, we went ahead and issued one. Please email our customer support team for any further assistance.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Feb. 13, 2018

    Unlike any flowers I've ever sent. My Mom raved about the initial presentation, then again two weeks later when they were still bringing her pleasure! I'm a Bouqs lifer and the price is right there with the competition. Also, glad they don't do all that silly upselling that the other online sites inflict.

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    Verified purchase
    Customer Service

    Reviewed Feb. 13, 2018

    Beautifully arranged, farm-fresh flowers from a company with excellent quality, standards and customer service! I'm still enjoying the flowers, because of the helpful videos sent to me from The Bouqs Co. instructing me on "how-to" care for my flowers and get the maximum enjoyment the flowers provide with their aromatic therapy as well as the visual beauty which lifts the spirit and puts a smile not only on my face, but in my heart!

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 13, 2018

    The online ordering was easy and fast. The flowers were lovely and arrived on time. The company ethos is also pretty cool. I like the farm-to-table idea applied to flowers. I would most definitely order from Bouqs again. I have actually been the recipient of Bouqs flowers so I knew I was going to be sending something good.

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    Verified purchase
    Price

    Reviewed Feb. 12, 2018

    We ordered flowers for my future mother-in-law and she absolutely loved them! They arrived prior to the blooms opening up, so she enjoyed them for well over a week and they brought her joy daily. Ordering was easy and while the prices are competitive with other companies, the product is superior.

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    Verified purchase

    Reviewed Feb. 12, 2018

    Ordered the deluxe JULIET mini calla lilies as a 95th birthday gift. The recipient LOVED it! Gorgeous flowers that were delivered exactly as promised, and that remained fresh and beautiful for days. Everything I heard from friends who recommended BOUQS is true. Why use an unknown 1-800-FTD florist, when you can have the "what you see is what you get" confidence in an order from BOUQS? Would order again from BOUQS in a heartbeat. BOUQS is now my one and only online florist!

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    Staff

    Reviewed Feb. 12, 2018

    The flowers are fresh and beautiful. I received a bouquet of flowers for my birthday. They were amazing. I order from Bouqs now. I quit using the big companies. The flowers are so much prettier. They carry an amazing selection of flowers you can't get anywhere else. They arrive in secure packaging. I won't go anywhere else!

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    Reviewed Feb. 12, 2018

    I purchased these as a gift for my mum for her birthday. The flowers were beautiful and much larger than I was expecting (in a good way, they were roses). They arrived when they said they would and lasted much longer than any of the other flowers she received. (She received roses from some of her friends too.)

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    Customer ServiceStaff

    Reviewed Feb. 12, 2018

    My sister highly recommended Bouqs, so when my Mother In Law's birthday came around, I decided to give them a try. I had a minor issue when ordering and reached out to the Customer Service Team. They were responsive and also happy to make my issue go away! I'll be using them again very soon!

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    Customer Service

    Reviewed Feb. 12, 2018

    Ordered flowers a couple of days before Valentine's for my wife... Still waiting to get an email from them to confirm an order was received. Tried to call. Waited for 30 minutes with elevator music playing in my ear. Nobody picked up - my repeated emails with status requests went into space, canceled the whole order and under NO circumstances will ever do business with bouqs.com.

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    The Bouqs Company
    Response from The Bouqs Company

    Hello Robke,

    Thank you for reaching out. I understand how important it was for you to get confirmation of your purchase. Nobody wants to have a Valentine's without flowers! We are looking into what happened and will reach out to you directly to better understand what happened.

    Sincerely,

    The Bouqs

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 12, 2018

    I ordered over 50 Ballerina Tulips and they arrived in 2 days, just in time for my Best Friend's birthday. She said they were perfect, beautiful and so many! The quality of the flowers and the quick delivery time were great! Highly recommend this company for your flowers. Fantastic selection. Thank you!

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    Customer Service

    Reviewed Feb. 12, 2018

    I have never been more satisfied with a company or the flowers supplied by The Bouqs. Flowers are always fresh and exactly what was ordered. If you sign up to receive emails, coupons are available which is even a better value for money spent. Flower diversity is a plus. There are so many options to choose from. You can order flowers grown in and shipped in the US which helps our own economy. No matter where the flowers come from, you can be certain they are fresh and will last a very long time. Try them - you will not be disappointed. The Bouqs has earned my business and I no longer order flowers from anyone else.

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    Price

    Reviewed Feb. 12, 2018

    I ordered the Hero bouquet for a friend fighting breast cancer. The flowers were very well received and have lasted about 2 weeks so far and still blooming! I find the prices and delivery comparable to any other floral shop and much fresher. I highly recommend trying Bouqs for your next floral purchase. I think you'll be happy you did.

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    Reviewed Feb. 12, 2018

    I used to be a devoted customer to another flower service until about a year ago when I discovered The Bouqs. The range of options this company offers is truly unique, and I like the socially and environmentally responsible mission. This time I sent the deluxe "Tropical Love" bouquet to my mom for her birthday. It was enough for her to have two arrangements! The style is modern and beautiful, and the quality is truly superb. Highly recommended.

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    Punctuality & SpeedStaff

    Reviewed Feb. 12, 2018

    Hello. Needed these Roses to be on time and ordered the two dozen to impress an old sweetheart of many years and Bouqs came through for me on time and just beautiful. Thank You. A first time customer and plan on being a repeat one. I will be honest. I was a fad man and Pro but no more, this is quality, thank You.

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    Reviewed Feb. 12, 2018

    I ordered these flowers as a gift for my son's girlfriend. They were delivered on January 25, 2018 and they look prettier today than they did the day she received them. She sent me this picture on February 11, 2018. Awesome flowers!!! Will definitely order again. Her birthday is coming up on February 25, 2018!!!

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    Verified purchase

    Reviewed Feb. 12, 2018

    The Santa Cruisin’ bouquet showed up even more beautiful than the photos! My mom was absolutely thrilled and surprised. Fantastic selection and amazing service. I will definitely be ordering again! I am so happy with this service. My only complaint is that it was difficult to choose from all of the amazingly beautiful bouquets. :)

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    Staff

    Reviewed Feb. 12, 2018

    I ordered last minute flowers for my sister’s birthday (the day before delivery date, after the shop had already closed). They arrived in perfect condition, so beautiful and different from the average flower delivery company. My sister said she felt like a pageant queen walking around with her bouquet and she even got compliments on the packaging and care instructions included with her bouquet. I accidentally typed the wrong address for the delivery but I included the building name, so the driver called to verify the correct address. Above and beyond service and above and beyond beautiful floral arrangement. I’m so happy I ordered through The Bouqs Co!

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    Reviewed Feb. 10, 2018

    I ordered a deluxe arrangement for my mom's birthday. What should have been 20 stems was 10, and several of them were broken. This is not my first negative experience with this company. THEY SHOULD BE AVOIDED AT ALL COSTS!

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    Punctuality & SpeedOnline & App

    Reviewed Feb. 8, 2018

    I discovered this website through Google. I thought the flowers looked better than the other websites I looked at, and the website design looked simple yet beautiful. However, after I ordered I saw this site the one I'm posting on now with a lot of negative reviews saying that the flowers came late and or they didn't look so good. This made me nervous because I had already placed my order. I can't speak for anyone else, but I received them today on exactly the day they were supposed to be delivered. They looked stunning and just like the photo on their website. Who I gave them to loved them. The grower I got them from was from California and he overnighted them to me the day before I got them. I live in Illinois. Very pleased.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2018

    I tried to place an order online and ran into difficulties. I would select the item, but there was no "add to basket" button. I called customer service and the agent had me try different internet browsers, clear the cache, create a new account, and nothing worked. I sent her screenshots of the issue, but she kept denying it was on their end and deflected it onto me. Not until after 20 minutes did she offer to just help me place the order over the phone. But then she wanted me to enter all the payment info online first?? It made no sense and I was way too frustrated to try any further.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 8, 2018

    Checked my order and showed it in delivery process. Never arrived, called and had a long hold, they said order was not prepared at all, so couldn’t be in delivery process. I submitted order several days prior to delivery date. Best they could do was give me a 15 dollar Bouq’s gift card and delivery the next day of something else. I canceled my order and asked for a credit back on my card.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Feb. 8, 2018

    For anyone thinking about using these guys for Valentine's Day flowers, I would think again. The idea of getting flowers fresh from the growers seems great, except to get them here in time they have to use FedEx. I live near DC and ordered them for my girlfriend to be delivered on Valentine's Day to her office, except they didn't arrive on time, despite the fact I had placed the order a week prior. Let me tell you, the old adage "it's the thought that counts" does not apply when every other female in her office got flowers and she didn't. I got zero credit for being a good boyfriend because The Bouqs tried to overnight flowers from the farmer in California to DC.

    When it was near the end of the workday and I hadn't gotten any response from the girlfriend thanking me for the flowers I got suspicious and used the tracking number they gave me see what the issue was. That's when I saw that the estimated delivery date was now 15 February. When I tried to call their customer support number I was even more angered because instead of transferring to a person to help me with the issue I was greeted with a message saying that because of the huge volume of calls, they would only accept customer service inquiries via email and that I would receive a response soon after they received it. I sent the email explaining my situation, and in their defense they did eventually refund my money, but they have lost my trust. Bottom line: I ordered flowers to be delivered on a specific date and they failed to deliver them.

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    Punctuality & Speed

    Reviewed Feb. 7, 2018

    I got some coupon from Fandango when buying movie tickets and thought it would be a nice surprise to give my wife some flowers. Was still $27 after the discount but thought it would be a reasonable price. Flowers came a day later than expected (mostly FedEx’s usual mistake) but the flowers and vase were such poor quality; box was damaged, flowers were brown already, vase was scratched, flowers had various lengths of stems that took work to prepare, the label was sloppily applied and torn, and things were squished. They want to give me a credit for my hassle, but I really don’t feel like sending these to anyone, might as well buy some from a gas station.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Feb. 4, 2018

    Here are some things you NEED to know right from the start. The Bouqs claims that they offer an "all-inclusive," alternative to regular flower delivery services, with no hidden fees, free weekday delivery, and 100% satisfaction guarantee. All of these in my experience are FALSE CLAIMS. After receiving a "free," Bouq through a promo invitation, I signed up and was struck by how lovely and simple the website looked. The Bouq does a good job of selling an aesthetic, a lifestyle, a certain elegance to compliment its DIY UN-ARRANGED floral arrangements. Problem is, what you see is not always what you get, and what you get stuck paying for is a soggy mouldy thorny excuse of a gift. Here's what happened, I ordered the Farmer's Choice Mini Bouquets for my friend's funeral, used the $40 voucher, but then was required to pay $19 in shipping costs not previously disclosed!

    If a Bouq normally costs $40, and you claim that is an all inclusive pricing why the heck would you charge someone more than $40 for the same product?! That is a hidden fee, is the opposite of transparent and does not fit the definition of all inclusive. Off to a rocky start, but anyway, I had sent them to the last address I had known him to live at but quickly discovered he had moved according to friends. As the order had yet to ship (and would not for another day or more), I immediately contacted customer service to cancel the order, but customer service refused to cancel the order saying that they wanted to give the farmer enough time to PRINT THE SHIPPING LABEL (ya with the wrong address, mind you). Bouqs' claims that orders that have yet to ship may be cancelled and then reordered, but not modified.

    I desperately explained to them that it would not be nice to receive "sorry for your loss," bouquets for someone you don't know and haven't lost at your new residence. I informed the current resident of the situation so as there wouldn't be as unpleasant a surprise and to coordinate the handoff of the package as for some reason despite claiming no signature would be required, FedEx would be requiring a signature. The current resident was still very upset about this and was not able to help sign for the package. I could not reroute the shipment as I was neither the shipper nor recipient and The Bouqs refused to intervene on my behalf. When the first attempt was made unsuccessfully, FedEx said they would be holding the flowers for pickup instead of delivery at a site closest to the destination address.

    After much much much complaining, customer service took Pity on me and issued a credit for an equivalent bouquet, free shipping, and an upgrade. I thought, well this is how you treat a customer. I ordered a new bouq to a new recipient (as I had already bought my dead friend replacement flowers), this time having them delivered at an address I control. This time, I picked the Fiesta Bouquet in the Grand size with two day delivery. This time, FedEx dropped the flowers off WITH NO SIGNATURE REQUIRED despite this being a significantly more expensive bouquet. But it was fine as long as they weren't going to rot in the back of a hot truck for days on end. When the recipient saw the box, we opened it together and I filmed the entire thing.

    The first thing we noticed was that the flowers were WET, not just damp BUT SOAKING wet, soggy, and kind wilting already. The second thing we noticed was that all of the stems had THORNS on them, that they were not at all arranged but rather bundled with RUBBER BANDS in groups and alternatively laid so as to conform better to the shipping receptacle. It took like half-an-hour to get them into a vase due to all the maintenance we had to do just to prep them. In my opinion, you shouldn't have to work THAT hard for a GIFT. That very same day, we took some pictures and saw that many of the petals on the flowers were tinged. They had only been in transit for a day, how could it be that they were already dying if they were FARM FRESH?!

    According to customer service freshness is expected to last 4-7 days including transit. I contacted The Bouqs' customer service on behalf of my recipient and was told that my order did not qualify for satisfaction guaranteed as it was a "free" order. When I explained that actually, I had in fact paid real money for the previous bouquet which was never delivered and never refunded, and that that value was transferred to this bouquet upon their initial failure and acceptance of responsibility, eventually after Google's Trustpilot intervened, I was granted another credit but when I posted my honest review on Trustpilot's, The Bouqs retaliated and I was prevented from using the credit as my account was DEACTIVATED by THE BOUQS.

    When I asked them why they were denying me the remedy they had offered as a result of their repeated failures and I had accepted in the interest of giving them an opportunity to redeem themselves (but mostly because they refused all other remedies including refund of the amount paid originally), they said it seems they did not have the best option to meet my needs. In other words they thought I was being difficult, that they were incapable of delivering the level of service I required. The only level of service I required was the one they advertise, the one I paid for, the one they guaranteed. Every single person that I know who has received a Bouq has been disappointed by the quality of the flowers, the amount of difficulty it took to receive help when problems arose, and the inconsistent statements The Bouqs makes.

    It is also worth noting, that depending on your cookies, you will be shown arrangements that are different than those to another shopper (though it is unclear as to what qualifies you for the better looking bouquet over anyone else). When asked about this, The Bouqs said variations of each style exist but the main flowers stay the same. What it appears like to me is that some bouquets receive a bunch of cheap filler instead of blooms or blossoms despite having their same name and the same price. The attached images were taken the date of delivery and again on day 5.

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    Reviewed Jan. 29, 2018

    I spent a lot of time picking out the perfect bouquet to be sent to my best friend in NYC for her 30th birthday. The bouquet that was delivered to her did not resemble at all what I had selected. So disappointing. If you are going to buy from Bouqs, don't waste your time picking what you want, they send the recipient whatever they feel like. What they delivered was ugly. You can see in the pictures what I selected looks nothing like what was delivered. Poor poor service and I won't be using Bouqs again. For $85.00, this is unacceptable.

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    Price

    Reviewed Jan. 19, 2018

    I love these guys! I know it's not for everyone but the amount of flowers, and the freshness is simply unparalleled. Especially for the price of $32 out the door. Some folks won't love the DIY nature of it but for me it's fun and interesting. I also love the mission of sustainability. Love The Bouqs!

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    Punctuality & SpeedStaff

    Reviewed Jan. 13, 2018

    My flowers were delivered promptly and were nicely packaged. They lasted almost 3 weeks. Unusual for roses. I will recommend and will use again. They were beautiful! I am letting this be known because I was extremely pleased at the length of time they lived. This is a good reputable flower business.

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    PriceStaff

    Reviewed Jan. 12, 2018

    The company has so many issues. Where to begin... First, make sure to check your credit card often. I was once charged 30+ times at once for flowers they never sent. The subscription service never works but they will still charge you. Not a month goes by where they don't mess something up and the employees don't have a clue. Look elsewhere unless you love unnecessary stress.

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    Staff

    Reviewed Jan. 11, 2018

    I used Bouqs for the first time and I'm super impressed with the process, the quality and the followup. I ordered three dozen tulips and they are long-lasting, the recipient reports. She followed their care instructions precisely and they are the gift that keeps on giving. (You usually don't hear that about live flowers!) The colors are brilliant. I have struggled for a long time with friends and family in small towns void of a florist or a good florist. I've used online resources but this is a unique company with a unique approach.

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    Contract & TermsPricePunctuality & Speed

    Reviewed Jan. 10, 2018

    I have order floral arrangements through Bouqs many times now. Each has arrived promptly, as promised. The arrangements have been met with awe by those receiving them, because they are not your every day arrangement. They are different, lush and expensive looking, though the prices are very reasonable. I appreciate knowing and learning about the growers of the flowers, as well as where they are grown. That tends to take the "they are stored in a refrigerator" feel you get when ordering ordinary arrangements. I highly recommend Bouqs flowers to anyone looking to give that special someone something special.

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    Reviewed Jan. 4, 2018

    The Bouqs Co. is hands down the best flower delivery service available. Their flowers are the freshest you will find and they truly last. I have ordered them 3 times now (different bouquets) and my grandmother has told me and sent me pictures of these beautiful blooms that last over a week! There is such satisfaction that now I only order from The Bouqs.

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    The Bouqs Company Company Information

    Company Name:
    The Bouqs Company
    State/Province:
    CA
    Country:
    United States
    Website:
    bouqs.com