The Bouqs Company Reviews

When I received my first shipment is was beautiful and lasted about a week and a half. Every other shipment did not last. Always had to call to complain. Then I was starting to be charged every week for an every two week delivery. I saw this on TODAY show and thought it would be an awesome experience. It was everything but.

I always buy flower arrangements for the birthdays of friends in Manhattan. Usually I purchase them from florists located close to their homes. The photos from the Bouqs Company were so lovely I decided to try flowers from them this year. The flowers were indeed lovely, but delivery was a problem. I paid for Saturday delivery because I knew they would be at work on weekdays. Neither time were they delivered on Saturday; they had to come home from work to take delivery, which was a great inconvenience. I will resume purchasing from local florists.

I had more than one subscription order that arrived damaged upon receipt. Trying to resolve the issue with customer service is not easy. You have to practically fight tooth and nail to get shipping and handling and taxes included when requesting a replacement even with pictures of the damaged product.

I did not place this order, but the first flowers were dead at the arrival, so I did call and you replaced them and they only last a couple of they (tulips and other bulbs purple color). Very disappointing. I feel bad for the sender.

I ordered red, white, & blue flowers for my daughter for 7/4, but they came in pale colors. Bouqs apologized and let me re-order. My daughter just moved to a new state last week, so I ordered her some tropical flowers as a housewarming gift for her new location. She was very happy, as am I. Thank you, Bouqs.

The Bouqs flower bouquets are prettier than any other florist. Due to the fact that these flowers come directly from the grower, they stay fresh 2-3 days longer than bouquets from other florists. Bouqs has the most beautiful assortment of flowers. Their Rose Bouquets are outstanding. They are the most expensive, but they are worth the price.

I have ordered two different bouquets, and have been satisfied with both transactions. With the second bouquet, there was some trouble with the delivery and even though I was upset, the customer service employee I talked with handled my complaint with professionalism and efficiency, and was able to solve the issue satisfactorily. The blooms last for at least three weeks (in my experience) and I love their beauty.

When I received the “radiance” bouquet the sunflowers were wonderful and lasted forever, but the purple asters were dried up. I notified Bouqs and they offered a full replacement which was quite generous given that a few accent flowers were off. Overall I was quite pleased with the Bouqs response and would absolutely recommend them to others!

My siblings and I send our 96 year old Mom a bouquet every month. She never got excited about anything we bought for her over the years, until the Bouqs floral arrangements. She looks forward to them each month on the 3rd and raves about them to all of us. Thank you for creating the perfect gift for our Mom!

I have loved every flower arrangement that I have gotten from Bouqs until last month. Last months flowers lasted only 3 days before the started dropping petals and wilting. I do not remember what the order number was or what the flowers were but I was extremely disappointed. I belong to the monthly subscription and this is the first time I have been disappointed. If the August shipment is similar then I will cancel my subscription.

I love the idea of local growers and your price is reasonable. However June and July flowers were disappointing (calla lilies and gerber daisies). They didn't last even a week. I do think you need to rethink some of the flowers like that. This month, while I'm not a carnation fan I appreciated the amount and the color.

When I send flowers to someone who is sick or in a hospital, I choose bouquets that don’t have specific flowers because although they are beautiful, some just have a hit or miss odor and the last thing I want to do with my gift is make their day worse because of a strong smell. I chose the Road Trip bouquet because it specifically listed and showed a great mix, including Calla Lilies, which are great. Unfortunately that’s not what my recipient received. She got yellow daylilies in her bouquet, which aren’t great because of their scent.

I have ordered from Bouqs several times and have always been very happy with the results. The flowers arrive on time and perk up within a day or so. They are always exactly as advertised, fresh and last at least a week. Even though they are a little more expensive than some other online florists they have a better product - I have used at least two others and Bouqs has the best flowers that I ever ordered.

Order a large bouquet for our daughter to celebrate her first home. Paid extra for Saturday delivery in San Francisco so we would be sure she was home. The flowers didn’t arrive until Tuesday after being on the road nearly 10 days. The flowers did not survive the journey and were pretty brown when they arrived. The company did refund our purchase and we will purchase from the company in the future.

I wasn't going to respond, however, since I received this feedback survey today I'm taking the time to reach out about my experience. Frankly, I am very disappointed. I have used Bouqs before and have been pleased with the experience and premium flowers provided. However, this is not the case this time. The flowers that were received by my daughter for her 25th birthday were "wilted and kind of smelly....but don't feel bad dad it's the thought that counts" (see attached file). Not the birthday response from my daughter that I was anticipating. She said that she was going to try to "salvage" the sunflower from the bouquet. I'm planning on driving from Pittsburgh to Columbus this weekend to see her and will be buying her a large bouquet of post-birthday flowers there.

I dropped my monthly subscription because the quality of your flowers declined so much. It was just not worth the money in the end. I complained for 4 months. Nothing improved. My son sent me a Bouqs for mother's day. I complained about broken stems and dead leaves. He got refunded his money. I never got compensated for my complaints. No one really seemed to care. They just wanted me to send pics. I did and still no improvement or compensation.

I have made many purchases from Bouqs from different farmers from around the world. I have not been disappointed with any of them and my wife really enjoyed them. I usually send them to her office and she gets many comments on how beautiful they are and how long they last. I have to admit I am making a lot of men look bad thanks to you. Awesome products.

Ross I applied the credit to a recent order and then had to cancel the order it was applied to because the white roses would not arrive close enough to the event date and would be four days old already. Bouqs has not contacted me since I canceled the order for two reasons, 1 why did I cancel the order, is there anything they could do to assist me, and 2. my credit has been re-established with a number, here it is for your future order. WE VALUE YOU AS A CUSTOMER. Nothing NADa, no communication at all.. Tell the owner that customer service is not working for me. I want a new credit code ** for the $67.94 to use in the future.

My experience has been fantastic! The beautiful bouquets are absolutely wonderful - lasting weeks at a time. The customer service department also does a great job. They are super responsive and helpful. I recommend you guys to everyone I know - in person and on social media. Your whole company is perfect!!

I ordered a birthday bouquet to surprise my daughter at her first official job. Not only did they not Know how to deliver in a Manhattan area, they neglected to deliver on the day as promised. Instead, they delivered the day after! My daughter wasn’t even at work that day. I made several phone calls and got the runaround. I demanded a refund. For my first time with this company, it was a huge disappointment.

I don't usually write reviews, but I actually had a great experience with Bouqs from beginning to end. I ordered a gift subscription which was LOVED by the recipient. Every contact with customer service was a quick turnaround, competent representative and eager to assist. Zero complaints - how rare is that!

The roses arrived discolored and in bad shape. A terrible experience. The intended beneficiary was not impressed... She lives in downtown Chicago and may likely have had better produce. I brought this to the attention of customer service. After much back and forth, I was given a credit for future use. The damage had been though, regrettably.

I ordered tulips with a Groupon from Bouqs. Because the coupon was expiring, I sent the flowers to myself. I am happy I did that because I would have been so embarrassed if someone had gotten those sorry flowers. I am a flower person and have flowers in my house every day. The tulips were weak stemmed, small and they dropped petals on the second day. Two of the stems did not have any blossom when opened. Even with the Groupon, I could have gotten a bigger bouquet at my local discount flower mart for less money and far far far better quality. This may have been a one-off for Bouqs but I will never order from them again. I recently used Farm Girl and the bouquet was amazing.

I had flowers ordered for a friend who had a rough delivery attempt followed by a c section. The flowers were delivered to the wrong room, and signed for by the wrong person. When I contacted customer service by chat, the person said my friend should "roam around" to look for the flowers. I have never been so insulted by a customer service representative!! I had to call and spend a huge chunk of my time sorting out the problem and to get my friend new flowers. The person on the phone was nice and took care of me, but the person on chat was one of the worst people I've dealt with.

I am unable to give you my order number because both times I received your flowers they were gifts and some of the flower arrived withering and brown on both occasions. I believe it was the roses each time that were in bad shape. The first time they never even bloomed. The first time I didn’t do anything because I didn’t want my friends to feel bad. The second time I did and my friend did get his money back and a gift certificate from the company. HOWEVER, even though seem to be good about customer service, I personally would not order from them again because who wants a friend or family member to receive unhealthy flowers in the first place?!?!

Love this company! Every order has been outstanding with regards to quality and customer service. Only ever had one issue with the flowers getting through customs and Bouqs handled it quickly and professionally. Highly recommend!! I included photos from my last couple orders. I always get compliments on these flowers.

Quick. Helpful. Really appreciated the help. The response time in the online chat was very quick. He was able to get me the information that I needed about an order status very quickly. It's odd that an order I placed was not in my regular orders. Would be useful if there was an option to add an order based on the order number.

I spoke with Johnmar about some PayPal issues the website was having at this time. He was very professional and answered all of my questions in a timely manner. I love the products that Bouq has and now love the service as well! You are doing great work Bouq, I can't wait to send more flowers soon!

I am a very reasonable consumer, and understand sometimes what you order, isn't always what you're going to get. There can be issues with delivery companies..But what on earth did I just order. And worst thing is, I placed a order through them for each week to my girlfriend for her birthday. And this is the first order..

I have used Bouqs countless times, for multiple occasions. The flowers, the easy & quick shipping, and customer service are top notch. I have only had to reach out for help a few times but have had very understanding and helpful reps each time. I will absolutely continue to religiously use and recommend Bouqs!

My boyfriend got me these flowers to help me grieve through a passing of a family member the day before. I live in AZ and the company didn’t even knock when they were delivered, they didn’t call. Nothing. So they sat in the heat for hours before I noticed they were out there. They were brown and looked like I had already had them for over a week or two by this point. I call customer service, and show them pictures. These flowers were $60 and they only offered $10 back? Then I got mad and they wouldn’t go above 50% refund. I was pissed. You guys send me dead flowers for the death of a family member? Gee thanks.

I ordered a bouquet of Peonies for a friend’s birthday. She lives in AZ and I live in GA. I ordered them in plenty of time to have them delivered on her birthday (a Friday). The flowers came on Monday, 3 days late, with just the bottom half of a broken vase. The flowers were dead. I paid $66 for the arrangement including shipping.

I found Bouqs on FB and was looking for a flower bouquet unique to the individual I was purchasing it for. It was perfect! She sent me a picture of the flowers and how much she loved them. Ordering was easy and delivery was exactly when it was supposed to be. I'll be ordering again for other family members. Thank you!

I used Bouqs to send an arrangement to my mother for her birthday. The selected arrangement was blue hydrangeas and white roses and I paid extra for a vase. The arrangement that arrived was a box of loose flowers in orange, yellow and red colors that were garish and cheap looking. There was no vase at all; the flowers were not 'arranged.'

Hi, This is only the 2nd time that I have ordered from Bouqs. I sent my daughter flowers for her birthday last week & she raved about them. Then, I decided to send myself some Love Yourself flowers. They arrived today & most of the tulips are fine. About 5-6 of them were already drooping when I took them out of the box. This is very disappointing to me. They make the bouquet in the vase look less than beautiful. I thought you should know this. Thank you.

These are the best quality flowers I've come across, and send flowers to multiple states and they always arrive perfect from the farms. Will always stay with this company the variety are amazing and they have left some pretty big smiles on the faces of those special ones who received them.

It's incredible to me that in 2019 a company would try to get away with this quality level. Spent $60 on a bouquet of flowers for my girlfriend. Here's an image to sum up the experience. https://imgur.com/Opdk8aj. I have requested a refund for the order and will be receiving it thankfully. Lesson learned. Getting flowers at the grocery store from now on.

The flowers were left in a spot where they couldn't be seen and it was 95 degrees outside. They were in pretty poor shape when I finally spotted them and opened them...not dead but not great. But worse, the card was a get well (I'm not sick as far as I know) from someone I didn't know and the process of trying to find out who sent them was difficult. Kind of spoiled the whole effect of getting the flowers.

Ruined our anniversary! Ordered a very expensive Bouquet. Arrived on time but what they sent was something totally different than what was ordered. You cannot call customer service, you have to email them. Their response (after me sending several pictures of the received flowers) was, "we guess we sent you the wrong thing. But we're out of what you ordered, so what can we do? We'd be happy to send you something else next week," which would be after our anniversary. I asked for a refund as well, and their pat answer was, "we can only solve one problem at a time." TERRIBLE FLOWERS, and WORSE CUSTOMER SERVICE.

Updated on 07/14/2019: After a weeks of back and forth with this company (see my July 4th review- dead flowers with some sort of fungus), I was given a credit to order a new bouquet. I ordered the Atlas bouquet with my credit, which is listed on their site as 10 blush peonies. I've attached a photo of what I thought I was ordering. I received a mix of different colored peonies that are half dead and have many brown petals (photos attached). The company's only response to this was that I could get 20% off my next order. I truly thought they would try to make this right, but apparently they do not care about the quality of their flowers or if your delivery matches what you ordered. STAY AWAY from this company unless you like wasting time and money.

This has been my first and very likely my last time using Bouqs. I ordered flowers as a surprise for my long-distance boyfriend in New York City, setting a delivery date for Tuesday, June 25th. On that date, I received a confirmation email from Bouqs that my order had been delivered. My boyfriend did not mention their arrival to me on that day. As it turns out, the bouquet arrived on Wednesday, July 3rd, over a week after I had received the email confirming their arrival. The flowers were nearly dead, after being stuffed in a box for eleven days. (According to the first email about my order's shipment, the bouquet was prepared on Saturday, June 22nd, though the reliability of these emails seems to be in question.)

I purchased flowers for my mother that I spend 85$ on for her birthday. The flowers arrived dead and it was an awful gift that caused more problems than it was worth. I was not reimbursed the full amount of my order and the entire customer service experience was slow and robotic.

Ordered 3 bunches of sunflowers, and 3 bunches of tulips - total order was about $200. Sunflowers arrived dry and as I picked them out of the box to cut the stems and place in water, the leaves and petals started falling off. The tulips arrived in no better condition. To date, I have thrown out all the flowers as they looked pitiful and all the petals were falling off just making a mess (flowers should last more than 4 days!) Beware, the pictures on the website are no way representative of what you actually receive!

I purchased a medium size arrangement of lilies for Mother's Day and was very pleased with the entire experience. The website was very user friendly from viewing arrangements up to the checkout portion. My order arrived on time and my flowers were fresh. I look forward to future services with this company.

I would run, not walk away from this brand. I ordered an original bouquet of Asiatic lilies for my aunt's funeral, whom I cannot attend because it's in another state. My family received the bouquet as completely closed buds. When I got in touch with customer service, the person had no empathy whatsoever, and proceeded to say that the bouquet is supposed to arrive that way (as noted in the ad). However, the advertising is very sneaky - despite the ad showing a picture of a full bouquet of flowers, there is a comment at the BOTTOM of the listing, which you may not see if you are ordering from a small device, like a cell phone. It says that the bouquet's flowers will arrive with closed buds.

Days ahead of my wife's birthday I ordered 2 dozen roses to be delivered to her at work. Tracking established that the flowers were loaded in the truck first thing on her birthday morning. When she left work for the day (5:00pm) they had not been delivered. I requested they be cancelled and refunded. They get 1 star because they refunded the purchase price, however they said they could not cancel the order. The next day, this time a little before 5:00pm, after spending 2 hot Florida days in the truck, my wife received 2 dozen dead or near dead roses with the card, "to the love of my life." How do you think that went over? Arthur **.

What a rip off! This company sent flowers that looked like they were already almost a week old!!! And charged me $72 bucks to do it. I sent them a photo of the flowers and asked what had happened to my “double the blooms” offer they advertised. They said you had to start with the larger bouquet. No mention of that on their site. I asked for a refund, no response! Stay away from this company.

I recently decided to try Bouqs after seeing their Instagram page and liking the bouquets shown on their website. I ordered a bouquet called Summer Style that feature ranunculus and other lovely yellow and pink flowers. While the ad indicated local florists may add their "own interpretation" I did not anticipate getting an arrangement that my local bodega would throw away. For $75, I received 3 orange mums, 3 tiny roses, 3 half dead flowers of unknown origin and greens. It looked NOTHING like the bouquet I ordered and it certainly was not worth anywhere near $75. It wasn't worth $10!

I received a bouquet and there was some heat damage in transit to the floral arrangement. I reached out to let them know and shared a photo. Customer service was on top of it immediately and although I did not request anything from them they insisted on making it right and shipped me another fabulous bouquet which is blooming beautifully. Sometimes, issues occur in shipment and it's not the vendor's fault. The true sign of a great company is how they respond and treat their customers. I will strongly recommend Bouqs to others I know and use them myself in the future.

I have ordered from Bouqs probably 9 or 10 times. The flowers that they offer are mostly blooms and not a lot of filler which is why I like to order from them. I have had a few issues with delivery time flowers arriving late which has been very frustrating as they are typically for birthdays. But each time I have reported issues they have made it right by offering a credit on the bouquet or something of the like. A company may not be able to get things right every time but for Bouqs when they don't, they offer to make it right and is why I keep coming back.

Spent 2 1/2 hours trying to place online order. Chatted with 3 different cs reps because their site wouldn't take me to PayPal to complete the transaction. Finally called and spoke with another, can't seem to fix the problem. Using ProFlowers now.

Pretty expensive for a $5 looking bouquet. I’ve order two bouquets from them now. The first one arrived 3 days after the selected delivery date & mostly dead. After some arguing they gave me a credit for the amount spent. I recently decided to use the credit, the flowers showed up on time, but the blooms that were opened are not fully open and dried out so they won’t open any further, and then half the blooms that aren’t open are all so wilted that they don’t seem to be coming back (followed all instructions that they send with). The pictures of the bouquet on the website showed multiple colors (reds, pink, yellow, orange, white) when ordered it, however there are only mostly pink and then some red. $70 bouquet with shipping, the grocery store sells nicer for less????‍♀️

I got married yesterday, and placed an order with Bouqs a few months back. Our order was confirmed via email that the flowers would be deliver June 6th, the day before our wedding. On June 6th, only one of the 7-8 bouquets we ordered came. The rest never arrived. We called them repeatedly, and they promised they would arrive by noon on the wedding day. They did not. Extremely disappointed and really put a damper on my wife’s morning. I have many friends getting married this summer, and one who had already placed orders with Bouqs. We ensured they canceled their order and will make sure none of our other friends consider this company. Hopefully we get our money back.

Hello, I wanted to let you know how gorgeous the arrangement was that I sent to my daughter for her birthday. The colors were vibrant and the flowers full and hardy-looking. I had received a double bouquet for Mother's Day from my daughter that lasted two weeks! I have never received such gorgeous blooms and had any fresh flower stay so healthy and full. Thank you for using the farmers who provide such beauty.

Purchased a bouquet of peonies from and have never been more disappointed in the quality of flowers or customer service!!! Received them on May 30th and a week later they look just as terrible as when they arrived and! There are buds that didn’t even bloom - they just turned brown. Asked for a refund on my $60+ purchase and was told the flowers only last 2-3 days after delivery...I’m so glad I wasted my hard earned money on a crappy bouquet of birthday flowers for myself.

I received 2 Bouqs. The first was nice. Flowers unusual, looked fake. Water stunk from the preservative to put in the water. The second was a mess! Flowers bent and dry, one fell off when I opened it. The green fertile stuff was packed too close and smashed on each side. We called, my hubby took a pic, no response!!! I threw them out after 2 days bc of the look and the smell! I’d never get another of these. Don’t waste your money!

This is an extravagant service. Yet, my wife is worth it for a weekly delivery, of course! 3rd week's flowers never showed up. Upon contacting customer service, a logistical misstep turned into a customer service fiasco. Don't offer me $10 credit for OTHER purchases. The only way to handle your mistake is to refund fully the charged amount for undelivered product and just maybe send a replacement out ASAP. 3 emails exchanged with your customer service department is a waste of my time. Also, not easy to cancel the subscription. New buyers, beware. To the company, come on, just buy the Customer Service playbook from Zappos. How difficult can this be??

I sent a gift and was informed that half of the roses were broken off the stems and broken. Totally unacceptable. All the company did was refund $15.00. Never again. Beware!!! They apparently don’t stand by their products.

I was a customer of Bouqs for long, and I loved the idea since they were featured on Shark Tank. The flowers are mostly great and usually compensated for some of the problems I faced. Ordering more temperature sensitive flowers was not always fulfilling as they usually arrived half wilted, especially the freesia. At some point I had 2 subscriptions, flowers some time arrived 24 hours late or a different bouquet arrived. It wasn’t nice, especially for anniversaries, but it was still tolerable.

I was excited when I saw they delivered ranunculuses, they looked beautiful in the photo, so I convinced my boyfriend to buy a bouquet for his mother for Mother's Day. They arrived promptly the Saturday before! While the flowers themselves were pretty, when I saw the photo of them in a vase...the word that could describe the diminutive bunch of flowers was 'disappointing.' When my boyfriend saw them in person he was a bit embarrassed that the the bouquet was so small. I understand that there was only supposed to be certain number of flowers, but there was hardly any other greens- I think I saw one sprig of accent green in the bunch, and it made the bouquet very empty and unimpressive. It was too late to send them back (they were delivered to her home), Mother's Day has already come and gone. I've lost confidence with buying another assortment from them in the future.

My mom lives in a town in Montana which has dwindled down to just a single, local florist. As such, the selection of flowers/plants is extremely limited and, honestly, quite boring. Enter "The Bouqs Company"! I selected a beautiful ranunculus bouquet and was a bit fearful about how such delicate flowers might fare in delivery. Within a week, just as scheduled, the flowers arrived, perfect & fresh! My mom was delighted and said the display grew prettier by the day. Thanks, Bouqs, for providing a gift option even for rural America!

My husband had the ’Deluxe’ tropical love bouquet delivered to me for our wedding anniversary from Bouqs. My first impression was that the flowers looked a little worse for wear. Like they have been on a long bumpy journey... Then the stench of rotten flowers hits me. There are slimy rotten leaves scattered throughout the bouquet. My kids even said “those flowers stink!” It’s would actually be funny how bad these flowers are as a gift, except that they cost $50!!!! I had to discard a bunch of rotten leaves and remove black slime from the bouquet. I would never order from this company again! This was my husband’s third order and each delivery has got progressively worse! This one was disgusting!!! I told my husband he should be offered a full refund!

While my experience ordering the flowers was easy and uneventful and the delivery was on time and without issue (which is WAY MORE than I can say for the previous company I had attempted to order flowers from), I am only giving them a 4 out of 5 rating (because nothing bad happened and nothing special happened either (as far as placing the order went). Once delivered, my wife was THRILLED with these flowers (which lasted a full 2 weeks!). She said that they were the "Best flowers she had ever received".

My son sends me flowers every birthday and this year he tried a new company, Bouqs. I opened the box that was placed on my doorstep to find wilted flowers with leaves blackened. I called Bouqs and spoke to Mary **. She was very apologetic and asked me to send pictures. She then emailed and offered to send replacement flowers or promotional credit to my son’s acct for future use. Not wanting my son to know the problem, I opted for replacement and asked Mary to send me the tracking number so that I could plan to be home when they arrived. The flowers were shipped from Tennessee at 7 pm and arrived to my home in Richmond VA at 4:30 pm the next day...20+ hours in a FedEx van so you can imagine they were not a beautiful bouquet. How can Bouqs expect the flowers to last that long without water. I informed my son who is very disappointed and would like a full refund.

Customer support - 1 apologize, 2 "Okay, we will give you a discount on your next order," 3 "We will resend," 4 "We will refund," 5 ? They did not resend, not sure if my son got the refund. This is not customer service; it is complaint avoidance.

My husband has ordered from Bouqs in the past and for the most part, they were fresh. ATTN: NONE OF THE ORDERS I HAVE EVER RECEIVED RESEMBLED THE PHOTOS. NONE. But they were nice enough (as in the flowers weren't dead). Today is our 17th anniversary. Flowers arrived --2 bouquets of rainbow roses. The roses were in terrible condition. The red roses were dead (half of the bud was discolored black), the white roses were dying (wilted and brown at the tips) and the peach/salmon color roses had dead parts. Truthfully, it looked like something out of a Halloween movie.

I received an orchid as a gift that was advertised as being shipped with buds closed. In fact, the flowers were either fallen off in the box or about to fall off. There were a total of two closed buds. I reported it and sent a photograph and was told the company would offer the sender a 50% off on his next order. This is obviously not a solution to a problem. This company advertises 100% happiness. More like 100% poor customer service and a total lack of resolution of an issue. The flowers were $69. Had the person purchased them locally they would have been half that or less. This company is expensive, provided a poor product, and did not resolve a real issue.

Mother's Day happens to double as my mom's actual birthday so every year I go all out and try to get her some exceptional flowers. Previously, I was a happy customer of BloomThat. They were reliably delivering beautiful bouquets each year I ordered them for a fairly reasonable price. Then they were acquired, so I had to go with a new service this year.

This is the best flower service on the planet. All the flowers I've ordered lasted 3 weeks or more. Never has a bad arrangement been sent, all were gorgeous and very unique. My mom loves it when I send her flowers from them and brags to everyone she knows just how long her flowers last while her friends' flowers die in 3-4 days. You can get 3 different size bouquets choices which vary in price. Sometimes (usually) they have a double your blooms special and you get the middle one for the low one price. That's when I get the flowers. Some come from out of the country while others are from the states, but they guarantee you'll love the blooms and I've never been disappointed. Very wide selection of flowers & plants. Reasonably priced.

The company contacted me again and made good on giving me a new order of flowers. I am hoping they will arrive beautiful. The manager apologized and took care of things right away.

I was really excited to try out Bouqs for the first time rather than my usual big company or local florist. BIG MISTAKE! I ordered flowers for my best friend of her 25 years’ birthday and they were scheduled to be delivered on 5/16 (her actual birthday). It’s 5/17 today and I call to check on the delivery, to which Bouqs customer service says that it’s a “problem with FedEx” and they need to replace the order. Huh? Ok, I don’t mind replacing the order, but I would expect to be compensated in some sort of way as these flowers will now be several days late.

I toggled between using their company and another for a fresh flower delivery service. I selected theirs and even signed up for the monthly subscription only to be severely let down with the first order. The person who received the flowers sent me pictures of the arrangement they received, it was HALF DEAD, with rotted leaves, flowers, AND MOLD! That is SUCH an embarrassment for both myself and your company. How can ANYONE make such a awful arrangement and how can the next person feel comfortable delivering it? This was the first floral arrangement my Mother received from her Grandson at work and it looked like the flowers were taken from dumpster after a few weeks of rotting in the sun. I sent them pictures and asked for a FULL REFUND for this disgrace. The person who made such an awful, rotten arrangement is in clearly either a saboteur or in the wrong profession.

I ordered flowers this past Mother’s Day for my Mother in law. The flowers NEVER delivered although I received 2 emails from Bouqs stating flowers were delivered & I was charged. I was and am embarrassed & angry. Separately, I sent an arrangement to my sister in law which did arrive, but the roses were turning brown and the other flowers were wilted and dying. Terrible experience. Do not order from Bouqs.

I ordered a Deluxe tropical arrangement for my mom for Mother's Day and she told me some flowers from the arrangement arrived dead and had a horrible rotten smell. She took a picture for me and I sent it to Bouqs. They responded "the flowers look fine and sorry for the smell" - what kind of response is that? I sent another email and politely asked them to take a second look at the dead flowers are it was clear they were not fresh. I am still waiting a response...a week later.

I was a little skeptical about sending flowers from this company after reading the reviews, but I took a chance and I'm glad I did. The bouquet that my mom received was really beautiful and the flowers were fresh and slightly different than what you would purchase at a grocery store - the yogurt she received had roses, stargazer lilies and pink calla lilies with some greenery. I have signed up for the subscription for my mom - she was very surprised and excited to know she would be receiving fresh flowers every month. Thank you Bouqs for outsourcing such beautiful flowers!

I contacted Bouqs after receiving two bunches of tulips from a friend as a gift. Some of the tulips were fine but others didn't open -- they just withered and died despite my following their care instructions. When I contacted Bouqs to let them know, they first reiterated the care instructions to me; clearly they hadn't read my note. When I wrote back a second time, they told me they wouldn't replace the one bunch of tulips as I requested. They would only execute a replacement if the person who ordered them requested it. I was not comfortable telling my friend her gift wasn't very nice. Their attitude was not customer friendly. I would never order from them. I much prefer Farmgirl Flowers; if there is ever a problem, they replace the flowers right away.

Beautiful, fresh, unique and very lush flowers - easy to order and lots of delivery options. Website easy to navigate and content and photos excellent. Best flower delivery in many years. Highly recommend!

I ordered a bouquet that was delivered today. Overall it was a beautiful bouquet. In transport one of the flowers fell off of the stem. I notified the company and they offered me a 10% and then a 20% discount off of a future purchase. I would purchase flowers from here again, but doing so knowing that there probably isn't much that they can do to fix problems since they are shipped from Ecuador and there is no probably no local help. If you purchase flowers here, just know that if anything is wrong day of especially if it's a minor issue like mine. There isn't much they will do but offer 10/20% off. That said, the flowers were nice and I would purchase from them again, just knowing that the recipient might get flowers with some travel wear and tear.

I ordered a Mother’s Day bouquet for my mom - who lives in another state. They delivered to someone who clearly wasn’t her - as the person signed an entirely different name. These people don’t seem too interested in fixing this wrong delivery, and now I’m out $100. Next time, well, there won’t be a next time here anyway. Read their reviews, and look at their overall satisfaction rating. Enough said (written).

I was to be the lucky recipient. Flowers sent by my son to celebrate Mother’s Day, and truly, it is the thought that counts, but when you spend this much money, the quality/service should shine too. Well, guess again. Opened the box as soon as they were delivered and found the flowers of very poor quality. Saw a stamp of a “Happiness guarantee” and started down a long and unsuccessful path to filing a claim, with express instruction NOT to involve my son, not wanting to cause any embarrassment or upset. Long process, including picture of the bruised, brown and misshaped flowers, the crushed stem that couldn’t support the bloom-seconds that should never have been sent. 2 notes later, I am told that a partial refund (to cover some of the flowers?) would be going back on my son's credit card-wrong!

The price was on-par with other companies, but the arrangement was pretty sparse for $70. Not very good at all. They refunded my money, which was very good service, but I’d rather have had a good product. Will try again, but I’m not too optimistic.

I sent two orders of flowers for Mother's Day from your website. One went to my mother and one to my mother-in-law. Both were disappointed in the quality of the flowers. My mother received the Goddess Grand bouquet. The flowers never perked up although she followed all of the care instructions. They arrived Thursday and by Saturday they were already losing petals. She said they were so crammed in the shipping box that some of the stems arrived heavily damaged and she had to throw them out. She was unable to use the vase that I ordered with the flowers because it was so lightweight that the flowers were unstable in it. My mother-in-law received the Heartfelt Deluxe bouquet. She split them in to two vases since they didn't fit in the vase I ordered with the bouquet. Her tulips arrived droopy and never revived. She also followed the care instructions. Some of the iris stems are already drying out although she just received them on Thursday.

Don't offer next day delivery for busy holidays if you can't meet the demand. The flowers I ordered for delivery on 5/11 were delayed to 5/14 without any notification. I noticed when I checked the order status the day I expected the delivery to arrive. The next day I tried to cancel the order, but it was too late. The only redeeming factor is their customer service. I was offered a credit for the delay and ultimately got a refund due to my dissatisfaction. Since the order was already in transit and could not be cancelled, it arrived today and included a bunch of old, bruised roses. I will never order from this company again- a total hassle, disappointment and poor quality flowers.

I ordered three arrangements for Mother's Day for two daughters-in-law, and my mother-in-law and requested, from their calendar at Bouqs, Friday May 10 delivery. AT almost midnight on the 10th, I was informed the order was being shipped and should arrive on Monday May 13, the day AFTER Mother's Day! One did arrive on Sat. May 11. One other arrived also on Sat May 11, but my son, daughter-in-law, and daughter-in-law were out of town for the weekend, so the flowers sat in the sun for two days. The Third arrived on Monday May 13 and as my son said, "Cecelia, our three year old daughter could have gone out in the yard and picked weeds that looked better!" The company did refund one arrangement for $60.84, but refused to do any more. DO NOT do business with this company!!!

Is unwilling to be accommodating. I ordered Mother’s Day Flowers to be delivered today and they won’t get there until Thursday. My mother won’t be home then, as she will be going out of town for a week on Thursday. The company refused to give a refund or change the delivery address.

I received a Groupon purchase to go towards flowers from The Bouqs. Wow what a mistake!! Some of the flowers were rottening and petals falling off when she was taking them out of the box. I chatted with someone online and he told me he needed a picture. I told him that my mom had already thrown them in the trash and she shouldn't have to dig thru and pull them out. Well that didn't satisfy them so she pulled them out of the trash and supplied me with a picture which I sent to them.

I had flowers sent to me for Mother's Day. They were from a company called The Bouqs. Some of the flowers came with a vase. The vase did not have any visible cracks in it, so we filled with water and set them on our kitchen table and went to bed. The next morning next morning there was standing water on our table that had leaked out of the vase. I sent photos and explained what happened and the company does not stand by anything. They said "it's out of their control and that is that." They refunded the vase to the person who sent it to me. Our table is ruined forever. I would not recommend ordering from this company.

Bouqs, you need to maintain more quality control over your flowers!!!! My husband ordered tulips for me 10 days before Mother's Day. They arrived 3 days before and were carefully packaged but the tulips looked pathetic. Their colors were washed out and they looked like they had gone through some distress. NOTHING like the beautiful healthy colorful pictures of tulips on your website!!!! A few flowers opened... on others the petals just fell off. They looked bad. Overall, it was a very sad, disappointing arrangement.... It took forever to find a place on your website to find customer service or contact us (we finally were able to send an email). You have to find a way to deliver what you advertise!!

I've had a series of bad orders with this company: Last Mother's Day, 1 bouquet out of 3 showed up on time. Multiple orders for varied stem bouquets were SIGNIFICANTLY smaller than the pictures on the order, as well as stem count being an entire tier off. Multiple orders with delayed delivery, causing the flowers to be a hot, sweaty, melted mess upon delivery several days late. Multiple orders had roses with some type of mold or with rose spots, broken stems, and even flowers completely broken off of the stem. The last straw was a complete lack of fulfillment for my Mother's Day order this week. I placed the order well in advance, tracking information was entered when the bouquet was supposedly shipped, then the delivery day came without a delivery.

Stargazer lilies are pretty distinct and the flowers we received were not the correct variety of lily. Based on the tracking my order came from Ecuador and not California which was different from the intended order. Looking through their site, my order was processed my order as the "Compassion" arrangement and not the "Sierra Sunset". Additionally, I ordered the mid-sized arrangement expecting 30 blooms but received only 8. So on top of the wrong flower, the order was also downgraded despite paying for the upgrade.

I was gifted some Bouqs flowers last year for my birthday that were great... so I thought I'd give it a shot and I ordered flowers this year for my mom for Mother's Day. They were delivered on time, but when my mom sent me a picture of the flowers, the bouquet was SO MUCH SMALLER than what is pictured on the website, even though I ordered the "grand" (biggest) size available. Very misleading. The flowers look pretty, but I won't order from this company again.

I received trash that delivered to me yesterday by Bouqs.com because my daughter spent $85 as she ordered flowers to me for the Mother's Day. But the flowers were dried, withered, dark, scarred, and the leaves were dry, yellow, and dropped down. I was so disappointed with received this trash for my Mother's Day. It was $85 from Bouqs of LA California. I was wondering why did you send these withered "flowers" or dried tree branches to moms during Mother's holiday. Do you have mom? Did you give these dead tree branches for your mom's Mother's Day? It's too bad experience! No Bouqs.com anymore!!

My daughter sent via express delivery (arriving Friday before mothers day) some peonies. Unfortunately, all 6 buds were tired and 3 were shredded and the greens were dried up. It was the saddest sight. Today on Mother's Day 3 buds opened, one did not and 2 were shredded. I did not have the heart to tell my daughter since she was so enthusiastic but did not send her a photo to disappoint her. She is a loyal customer and she promoted the company to me, her siblings and friends.

I ordered a Mother's Day tulip arrangement to be delivered to my mother who lives in another state. When they arrived she called me right away and said she was very disappointed in the flowers. % of the flowers were completely broken off from their stems, several other flowers were already wilting and in very poor condition. I contacted Bouqs and sent pictures of the flowers that were taken minutes after they were delivered. I was told that they would give me a credit for 50% off my next purchase. I argued that I wanted a refund on the order that was just delivered, not a discount on a future order - that I have no intention of using. I received an email saying I would be given a refund in a few days. I am not confident that will happen. This was my first and last order from Bouqs. I wish I could post the pictures of the flowers.

I had a large order placed for Mother's Day. Ordered the flowers four days prior to be delivered the day before Mother's Day. Flowers never arrived. When I reached out they said they could not fulfill the order and that they "dropped the ball" offering me a store credit and 20% off coupon for my next visit. I get things happen but when they do, you have an obligation to make it right. 20% off and a store credit is laughable Bouqs.com!!!

I made two separate orders. The one for my mom was not shipped and not delivered and the first CS rep refused to process a refund. He offered to deliver a VERY late replacement or issue a credit. I had to contact another CS rep to get resolution. What was upsetting was that no one from Bouqs contacted me about the issue. I was left to find out about it myself. I surmise nothing would have been said if I hadn't discovered their ruse.

My son sent me a dozen roses for Mother's Day. They arrived looking less than fresh and within one day they were drooping, looking awful, with many petals falling off. I contacted customer service and they said they were going to give my son 15% off to replace them!!!! They should stand by their product and send me a replacement FOR FREE. I don't know why anyone would ever order from this company. My son thought he was sending me a lovely gift and all I have is dead flowers. Do not order through this company as they think 15% off for a replacement or next order is a satisfactory response to dead flowers.

Decided to try Bouqs. Ordered sympathy flowers. Never heard from the recipient so checked the order and for some reason flowers are scheduled for delivery 2 weeks from the date I ordered. Second try: Mother's Day. Flowers were delivered on time, but very poor condition. Tulips will definitely not make it. Done with Bouqs!

We buy our grandmother flowers every year for mother’s day. It’s something she looks forward to for the 364 days leading up to it. This is the first—and last—that I will ever use Bouqs. Steer clear of this place! I never leave reviews like this, nor did I even have an account here at a ConsumerAffairs website, but I feel compelled to steer people away from using this ridiculous service so much that I just signed up for an account here, because the support strung me along for days ensuring me they could fix things when finally they just gave up today.

I ordered flowers for my mom and grandmother to be delivered the Friday before Mother's Day. They were never delivered. Today is Mother's Day and I've been told they will be delivered tomorrow, which is NOT MOTHER'S DAY AT ALL. Now I have to buy additional presents and/or explain that flowers are coming tomorrow. I asked Bouqs to cancel my order and refund me the $80. They issued a credit to my account to be used toward another purchase instead. Complete customer service failure. I will never order from this company again.

I received my flowers today from this company and it came on time which was great. What was not great was the flowers I received were not the same as the pictures they advertised. All of the flowers I got looked dead and it didn't come with roses that were shown on the picture. I also chose to get the white vase, but they gave me the wrong one they gave me the clear vase. I will not buy from Bouqs again. I paid a lot for what I expect not for flowers that look dead and also shipping the wrong vase. I understand that Mother's Day could be overwhelming with orders, but it should be your job to inform me of any changes from the initial order.

I placed an order approximately two weeks before Mother's Day. The afternoon prior to Mother's Day, I received an email stating my order would not be placed, the farmer ran short on certain blooms. THE DAY BEFORE MOTHER'S DAY!!!! I WILL NEVER USE BOUQS AGAIN. What, the farmer cannot improvise with other flowers and send out an order?? I was offered a credit, but will not use it... ever!

I received flowers today for Mothers Day from my children -very thoughtful but the flowers were dead on arrival and small.Messaged the company and have not received a reply. There is none to return them to. No-one would buy these flowers if they could see them. A good business model a total rip off to the consumer. Sally.

I ordered a $100 flower arrangement for my mom for Mother’s Day. It looked nothing like the picture! This company is scamming people! The flowers were not even arranged into a bouquet and instead were tied to a piece of cardboard in 3 separate small bunches. No greenery, no butchers paper wrapped around it, like they show on their website! Even worse - the flowers were tiny and not even in bloom!! It looks worse than a grocery store arrangement! I contacted customer service and was given some BS response, telling me the flowers looked perfect and would bloom in 1-2 days. I’m sorry, what?! Who sends flowers to people expecting them to be anything but perfect the minute the recipient opens the box?! That’s is just ludicrous!! Save your money and buy a much better arrangement from Farmgirl Flowers instead. This company should be ashamed of themselves!

My daughter and son ordered flowers for me. The box arrived beat up looking like it was smashed during transit. Several flowers were broken and the vase was dented (but I was able to bend it back). The flowers were slightly wilted from dehydration and were not even what was ordered. The note they included didn’t make it either. I’ve also had a bad experience with an order and know others who have. It’s a great business concept but only if they can execute which it seems they cannot.

Ordered a bouquet that was offered as an AT&T customer loyalty perk. The flowers arrived as a small (4 stems) of lilies, nothing else. The buds were All closed, 4 of the buds were broken off and the leaves were dropping or broken. This is not a BOUQUET. This is a few flower stems. It is not pretty. Save yourself the trouble and money and go to the local grocery store.

Placed an order on Monday for delivery on Friday. Flowers were never delivered. When I reached out I was told, “sorry, we dropped the ball. Here’s a store credit.” A store credit is of no use to me as I will never use this company again.

My children purchased me a bouquet of flowers for Mother’s Day. Based on the picture and cost they expected me to receive a lovely arrangement. What I received was 7 TINY flowers (one of which was crushed and the six that did arrive intact were 1.5 inches) and three huge ornamental cabbages. They were more than disappointed and embarrassed. What I received in no way looked like the very deceptive advertising photo.

I bought my mom some flowers and the picture she sent me of the flowers was a complete embarrassment. I felt like crap. Not only was I missing Mother's Day, but the flowers I ordered for her looked like crap. Most were either dead or not even bloomed. They were all the same color, even though the Bouqs I bought was an assortment of colors. I will never use this company again.

I received a double bunch of roses last year on Mother's Day from Bouqs. A large majority of the roses were either dead, wilted, or had brown edges. I said nothing because I didn't want to upset my children. This year on Mother's Day they sent me a double bunch of Lillies from Bouqs. This year the flowers were in worse shape than last year--4 of the stems were lovely. The remaining stems arrived covered in brown lines, brown edges, ripped edges, bent leaves, drooping buds, and falling petals. The flowers do not match what is shown on the site-- they show bouquets but what you get are flowers wrapped brown paper--you have to arrange them. They ship them without water which may be the issue--all other flower companies either ship the stems in water-filled capsules or in a vase with water. These look like the flowers rejected by florists and not even as nice as the ones sold in the corner drugstore.

This was the WORST company I've EVER ordered flowers from. Delivery was not met, delays upon delays... excuses upon excuses and NO customer service follow up at all. Bouquet was finally delivered with dead, wilted, droopy flowers. I was VERY disappointed.

Placed a order on May 1st to be delivered for May 11th for Mother's day, order will be delivered 3 days late. So customer serviced offered me a replacement bouquet to be guaranteed delivery on 5/11, and just checked and that is also being delivered late. I WILL NEVER ORDER FROM THIS PLACE AGAIN.

It felt frivolous to sign up for fresh flowers, so if it wasn't absolutely perfect I was going to cancel my subscription. But the first bouquet was beautiful and smelled amazing. My favorite part about the experience is that they give you the tools necessary (knowledge and food) to keep those flowers as fresh as possible for as long as possible. Followed their guidelines on refreshing water and the bouquet lasted well into the second week. I pulled out the wilting flowers and the rest continued to thrive. I am very satisfied and can't wait for my next bouquet. Nice to do something for myself with no regrets.

Just used them for the first time this past week after seeing them on Shark Tank. I must say, it was a disappointing and upsetting experience. FedEx did not deliver the flowers to the address I requested. I tried reaching out to customer service and they couldn't help me. All they did was provide the tracking number (which I already had from my shipping confirmation) and requested that I reach out to FedEx myself. In addition to losing the element of surprise, it was inconvenient and a hassle to have to pick up the flowers myself even after paying a hefty $18 for shipping.

I always use 1800-Flowers but decided to give this company a try for something different. Different is exactly what I got! Flowers arrived warm, wilted and broken with petals falling off. I sent pictures & was only given a $10 refund on an $85 order. When I complained again I was told they would resend the arrangement (which isn’t even available anymore) or a promotional credit which I declined. The point of the order was to send my mother a beautiful arrangement, not an embarrassing, wilted mess. I wish I could give zero stars. NEVER, EVER AGAIN!!!

I ordered an arrangement for my aging mother in Florida for her first time celebrating while being alone in her new place. What was delivered was a broken vase and flowers all taped up and unusable. Bouqs only refunded the cost of the vase. Don’t buy flowers from this company!!! Fortunately I was able to find a local florist to send something better.

I placed an order three days ago on May 7th to have flowers sent to my partner in Hawaii for his birthday. I had him open the flowers with me over Skype and to my dismay, the flowers were brown and wilted before they even bloomed. The leaves were also dried and damaged. Overall, for $68 (without a vase) these are the worst flowers I've ever seen. I would've been better off sending flowers from a gas station than ordering from here.

I heard Bouqs advertised on the radio, so I figured I would try them. I ordered flowers for my mom and they were the "grand" order, a bit more in the arrangement. Then the day I picked for delivery and no flowers. It wasn't until I contacted them they informed me the arrangement I ordered was not available. So ALL day long at work, 2000 miles away from my mom and dad, I thought my mom was going to get a beautiful flowers. NOPE. Bouqs apologized and offered me a promo code to use on my NEXT order with them. Not a refund, but store credit.

We order flowers to be sent for a passing. They never showed. Even paid extra for express. Due to be delivered on May 6th. 2019. After a few days found out they were never delivered. Company only refunded our money, after I called to question then. NEVER WILL ORDER THROUGH THEM AGAIN!!!

I placed an order with a promotion they are running. Then they canceled my order without legitimate reason, claiming the promo code was "invalid". However, other customers testify online that their orders using the same code were shipped. I called customer service and asked them to honor the promotion. They refused. I won't use this site again.

I ordered flowers to be delivered on my mother’s birthday. On the delivery day, I followed the order on the app and it said “your order is being prepared to ship” so I figured it was lagging because it was the date of delivery. When I spoke to my mother that night she didn’t mention anything about flowers (I didn’t want to ask her because they were a surprise). The next day, the app said the same thing for tracking. I reached out to Customer Service and the response was “Tips on how to track your order”. As someone who uses FedEx almost daily, I am fully aware of how to track packages. They did not answer any of my questions, only sent the cookie cutter Tips.

I fell for the commercial about good price. When I finished my order, I was hit with a 21.99 extra fee which jacked my order price much higher than any other flower delivery service I searched. With a Groupon, it brought my order price down, but only so much that I was paying the same as other companies and their already jacked up prices. I will not purchase from this company again! I feel completely misled!

I will never use this company again. My order indicated that with the use of a promo code that my order would be doubled... The joke is that I paid $47.65 for only 5 lily stems. I am so disappointed with this company. I will never use them again and I would not advise others to use them either.

Tried to extend the delivery date of my flower purchase for my mother before the flowers were even shipped from "the farm" and was told that I would not be able to change the date of delivery, or cancel my order. I asked if I could file a claim and was denied as the woman on the phone stated "sorry I already talked to my manager once about you". Now I am out $60+ dollars for flowers that will be sitting in the hot sun on a porch for 3 days while the recipient is out of town. Will never order from this company again, very poor customer service that cares nothing about the actual customers.

I tried to order the "double" flowers for the price of regular for my mother for mother's day - once I selected the flowers (I was looking for a particular kind of flower), I found out that they were not included on the special. I told the "chat" line that their ad was misleading and I clicked the correct link to get to this special - and was told that no, the flowers you want are not covered by the ad. Then, after ordering (but 4 days prior to delivery), I found out that my mom would be on a cruise during mother's day and the flowers would sit for 9 days on her doorstep before she got home to get them- so I tried to use the "edit your order" feature that they advertise to have the delivery date changed.

I ordered flowers for my mom for Mother's Day 2 days ago that are not being delivered for 5 more days and they refused to change the wording on my card. I even said if they sent it with no card it would be fine and they suggested I hold the delivery using FedEx. Go pick it up...and deliver it myself. What is the point of a flower delivery service if you're not going to deliver it? It should take no more than 2 minutes to remove a card. They gave me no solution and when I brought up their so called "Backed By 100% Happiness Guarantee" they had nothing to say. Don't use them.

I attempted to purchase Mother's Day flowers on 4 separate occasions and continued running into a glitch that only let me order in May 2021. Each time I chatted with CS and it wasn't until the last time that they stated that the bouquets I was attempting to buy were actually sold out. It doesn't say they are sold out on the website and if the glitch means they are sold out I would have appreciated CS letting me know the first 3 times I contacted them. They provided no support once learning that there was an error in the website and that customer service was unhelpful. Also purchased from them for Christmas and the bouquet was mostly dead when it arrived.

I will not be using this company ever again. I ordered Mother's Day flowers 10 days before Mother's day, then the next day after I ordered and paid, my mom informed me she would be out of town for my chosen delivery date. I quickly message Bouq's customer service 8 days before my chosen delivery date to move the date to a day when my mom would be at home. They immediately told me they couldn't change it. I said, "Okay, let me cancel the order then, because no one will be at the residence". Nope, said they couldn't cancel it. I said, "Well this is OVER a week in advance, are you sure nothing can be done?" "No, sorry." Absolutely ridiculous. I can understand if it's just a few days notice. By 8-9 days notice for them to cancel it or change the date?? All they have to do is cancel it. I contacted my bank to file a dispute with the charge. Such a pain.

My dear mother paid through the nose for a "triple bouquet" of lilies for my birthday. When they arrived, ALL of the flowers (all 20 of them) were brown, bruised, torn, and dead. She managed to get them to send a second bouquet - more flowers, all brown, bruised, torn, and dead. I didn't have the heart to tell her. Screw you, Bouqs!

I purchased a flower ARRANGEMENT for my sister's 70th birthday party at a restaurant. What they don't tell you anywhere but in the FAQ is that the floral arrangements are not as pictured. They send the flowers in a flat box grouped by flower type. I had NO need to check FAQ because I did not have any questions. Their pictures of professionally arranged flower bouquets is marketing fraud. I complained multiple times, but the best they could do was refund the $12 plastic vase that was too small to hold the flowers. I will be contacting the attorney general of New York state to report their fraudulent marketing practices. Who in their right might would purchase a box of un-arranged flowers to be delivered to a restaurant as a gift for their sister's 70th birthday - NO ONE!

Thank you for reaching out to me to rectify my experience! I appreciate your quick responses and timeliness.

Do not honor orders/promo codes and refund money. Save yourself time and effort and buy local... Total scam and joke; filing a complaint with BBB. Avoid at all costs (literally). The orders I've seen are pathetic and wouldn't sell for $5 in a grocery store... Great concept but a total scam.

I ordered flowers for my Mother and they arrived moldy, broken and half dead. I reached out to customer service dept. via chat to rectify. The only initial options I was given were to either resend the arrangement or receive a promotional credit. Are you kidding? TBH I should have either had the offer of a super deluxe arrangement sent with a guarantee that they wouldn't arrived as they initially did OR resend the same arrangement with a full refund for my inconvenience. The option I ended up with was a full refund. So no flowers for mom for Mother's day because I'm so turned off from ordering online. I'll purchase them in a store at this point and give to her when I see her. Safe to say I'll never use this company again or recommend them.

I was trying to participate in a coupon offer The Bouqs set up with another company for $40 off with free shipping but the website was having some issues and the offer did not work. The website gave vague errors like "Please follow the supplied link to qualify for this offer." The free shipping offer expired in the time I tried to get the offer to work and there was no visible customer service option on the main website. I found a live chat option later on a separate help portal.

Worst florist on the planet!! I called this company five days ahead of my brother-in-law‘s funeral. First, on the arrangement I wanted they were posting a 20% discount. When I asked them if they could get it there by 10 AM because it was a funeral they said that they could but that I couldn’t get the 20% discount because it was for spring flowers not for funeral flowers (WTF?!?) The flowers did not arrive. Shortly after the funeral the funeral home closed. Family even went back to the home to try to retrieve the flowers and no one was there. We get a call three days later from the funeral home saying that they arrived sometime around 230. When I called the company to get my money back they refused saying that they were delivered and it didn’t matter what someone over the phone had a The flowers did not arrive.

I used to buy Bouqs because the flowers were sustainable and I liked the different options. They provided bouquets that were different from other sites. I’m an American living abroad and always ordered for my mom back home in the States. But for some reason Bouqs decided to suddenly change their IP so people outside the US can’t even place orders. I can no longer look at my account or even attempt to log in. All I get is an error code and their help page says their new system may lock people out and there’s nothing to do about it.

The website sucks you in, but let me assure you that what you receive will not be what is pictured on the website. I ordered the flowers with succulents (specifically for the succulents) and not only did it not come with any of those, they sent generic flowers that were not even the colors on the website. Had to file a PayPal claim which they managed to get denied. So I'm out 64.00 for my mother's birthday... The succulents were an inside, personal gift... The reason I ordered the bouquet. So. Complete loss of money. Complete frustration over not getting what I paid to have delivered. And having absolutely no recourse to get my money back. I wish I would have read the reviews.

Last Mother's Day in 2018, I was so excited to find Bouqs as they described themselves on the web. We ordered several orders of flowers to arrive over the days before and after Mother's Day thinking our mother would be so delighted. When they arrived my mom was distressed as she knew they must be expensive. She immediately went to the website and tried to find an 800 number to call Bouqs and tell them the state the flowers that arrived but was unable to find one!

My grown children have sent me flowers from this company 3 times.. Every time they are poor quality and not fresh. This last bunch I could have purchased at the grocery store for much cheaper than $52. They arrived wilted, broken, crushed and were just filler flowers except 3 succulents and only one was still intact. I told my daughter in law the first time, but now I just don't want to embarrass her or upset her. Flowers are suppose to bring a smile, but these just made me sad. Do not order from this company.

My daughter sent me flowers for my birthday. They arrived with the edges of the petals dry, curled and singed. They look as though someone had taken a blow torch to them. I called Customer Service to request a replacement. Finally, after two hours I asked to speak to a supervisor. Was promised I "would be the next customer to be helped." The supervisor never called. The next day I called again and, finally, got a young woman who put through a replacement order. The Good: New Flowers were promised. I'll reserve final judgment until I see if the next shipment arrives in better shape than the first. The Bad: I wasted nearly three hours on the phone. There is no way to reach anyone at the HQ in Marina Del Rey, California,

I ordered the "Santa Cruz'n" bouquet for the cost of $106 on April 12th 2019. The flowers in no way represent the likeness of the photos or title. The wording on their website is "this bouquet is arranged with colorful, assorted spray roses" and shows very ruffly deep bright pinks, oranges, reds and multi-color tipped bright pink flowers on white roses. We did not receive any of these. We received a boring collection of plain white, light pink, and yellow, with big green leaves. It feels more funeral-themed than the fun and festive title, pictures, and description.

I wish I had read these reviews before ordering from this place. I ordered flowers from them and then found out the person was going to be gone for a week. I tried to find a number and you cannot call them. Only a chat. I had to wait a long time to chat and then all he did was say "orders cannot be cancelled". I was obviously upset and after my comment that I will not deal with them again he said "Thank you for your time and kind understanding"... WHAT???? I am planning on telling everyone I know to not ever deal with this company. And... I haven't even seen the flowers as they will arrive tomorrow. Sounds like there is a good chance they will not be good flowers. One and done with this place. Highway robbery.

I've tried to order from this company several times- each time, the order was screwed up and I had to complain for which they credited my account. Actually using the credits caused more problem-ridden orders. You CAN'T reach anyone by phone- no matter how desperate you are. SAVE YOURSELF A HEADACHE- DO NOT ORDER FROM THIS COMPANY!!!!

Roses arrived broken and wilting. Arrived in a brown cardboard box. I should have taken the time and counted the roses in the picture, the description strategically does not mention numbers, I just assumed a "dozen roses", but only 10 are provided. Four (4) days later they're in the trash. I had to offer their pictures before they would consider a refund. When asked if I wanted credit or a refund, I asked for a full refund, so they gave me a refund. Finally got it sorted.

I placed order on February 12th, 2019 to be delivered on February 14th, 2019 and it was never delivered. FedEx tracking # ** still indicates the same thing since February 13th, 2019 Scheduled delivery: Pending. I did email regarding this on February 15th and they told me that it was delayed and would be delivered soon. It is now April 12th, 2019 two months after and the delivery day is still PENDING. I will never place an order with this company again.

I would not recommend buying from Bouqs, flowers arrived dead. I opened the box, took out flowers and they fell apart. Worst flowers ever ☹. These were sent to me by my job after I had surgery, not pleased.

I sent my daughter what I thought would be a beautiful bouquet of Tulips to celebrate the completion of her internship. While the flowers were unexpected and she appreciated them, I was appalled by the picture she sent. I ordered a bright, vibrant bouquet and what we got was a lower quality product than I'd get at our local grocery store. It's basically a bunch of green stems with a few tulips mixed in. I have been back and forth with Customer Service and they are refusing to refund me more than $15. I spent $75 on this. I am furious.

No stars for this company. My son and daughter in law sent me flowers for my birthday. Both the carnations and roses were all dead and wilted. I am demanding they refund my son's credit card. Tried the live email chat and kept getting disconnected.

Please DO NOT waste your money to purchase flowers on Mothers Day from this company. Last Mothers Day (2018) I ordered a vase of allegedly beautiful tulips for my Mother-in-law from Bouqs. The flowers arrived droopy and never perked up. They got worse by the day. I contacted Bouqs customer service, sent pictures of the poor product, after a day or so they admitted the flowers had arrived in poor condition. They offered me an $89 credit for an $87 order. My MIL is 81, we wanted her to have a truly special floral arrangement, & Bouqs radio ads really hyped their service & products: less money because they cut the middle man, local growers, blah blah blah.

Arrived late and not what I had ordered. 2 dozen Roses and only 1 dozen arrived. Wouldn't even give me a partial refund. REALLY. They offered a credit towards my next purchase but I wouldn't waste my time or money again.