The Bouqs Company Reviews

Spent almost $100 dollars for a partially dead, very small flower arrangement. Spent about 10 minutes trying to locate a number to call customer service. Once I called, I spoke to three people before I was told to take pictures of the product and send it back via email. Since I sent a flower arrangement to another state, I had to ask the poor recipient to take time to take the photos, attach them to an email and then send to the customer service department. I followed up two hours later and was told nothing came through. I then download the photos and sent again. No response. Followed up Saturday, of course office closed. I really wish my 92 y/o grandmother had living flowers for her Birthday today. But instead, a company has my money and offered yet a way to resolve this. Best part, they knew it was a birthday...and they know they delivered dead flowers. But...who cares.

We received an arrangement from Bouqs and the flowers were dead. We contacted them about this and after numerous they send another arrangement that was worse than the first one. Do not deal with these crooks.

Beautiful flowers arrived from my son and daughter in law via you - lovely! Only one comment - why not add a pretty card with a message from the sender/s in a large, decorative font? - I got a very plain card with the message in tiny hard to read print at the top of a sea of white. Not hard to fix.

So happy to find a company that offers outstanding designs, wide variety of choices beautifully displayed online, excellent and reliable service, great communication tracking deliveries. Everyone receiving these flowers has been impressed and delighted. Bravo. Would not hesitate to recommend Bouqs to anyone who truly enjoys the finer things.

I received a double bouquet of Sunflowers as a thank you and they were stunning. I trimmed and placed them in water and have lasted forever. There are so many choices it is hard to decide which “Bouq” I’m going to send to myself… one from the "Fragrant Collection" or maybe I'll have to order the "Delicates".

I decided to share my bouquet by giving several colleagues at work a single rose on the first day of Spring. Everyone was so happy and mentioned how beautiful the roses were and also commented on the high quality. As a result, we will be doing the same every 2 weeks until mid June. Thanks for your phenomenal flowers! :)

The three different bouquets I ordered recently were beautiful, well cared for, arrived at the right time for my expo, and I received many compliments on them. Thank you and all of the farmers for the excellent, high quality flowers that you provide. Some of the greenery in the pictures were bought from a different company.

I had flowers delivered for my grandmother’s 87th birthday. She called me in tears to thank me but also to tell me how sorry SHE was that they arrived completely wilted (unsalvageable) and the vase was broken. When I contacted customer service, they apologized for “the inconvenience”, asked for photos and offered a promotional credit or to send them to her again. When I said I just wanted to be refunded (so I could order flowers from a different company), I was told their policy required photos. Nana doesn’t have a digital camera so I’ve suggested to Bouqs’ legal team that they only guarantee deliveries to homes with digital cameras. New flowers are being sent but won’t arrive until a week from now and they’re not being upgraded or anything. Hopefully they arrive alive. This was not the Standout birthday I had in mind.

I ordered flowers to be delivered to my wife for our anniversary. They were not delivered the day AFTER our anniversary which was a complete disaster! The most important thing is that flowers for special occasions get delivered ON TIME. Do they deliver wreaths for funeral services (as offered on their website) or birthday flower arrangements one day later too? They offered me a free delivery next time but there will be no next time with them. I can and surely will not take the risk to use them again. The flowers won't arrive on time probably anyway. I'd rather use a professional company next time.

Bouqs uses FedEx to ship their flowers, FedEx is great and doesn't wreck them. Bouqs though won't update their delivery though to a new address in a town of 3k people. Yes, my fault for not getting the address incorrectly the first time, but in today's age of technology these things can be fixed. FedEx said they could update if the original sender, which is Bouqs, requested it but Bouqs won't. They have this 100% guarantee and won't do ** about it. I'll stick to local companies instead of Bouqs.

DO NOT buy flowers from this company. My boyfriend spent $60 on a bouquet that had a couple of mini roses (all dead), one succulent that was no larger than 2 inches in diameter, and a couple of other cheap flowers in the bouquet. Everything arrived dead. It wouldn't even fit in an extra small vase. The company wouldn't even send replacement flowers to make up for their mistakes. Don't trust them. Just look at the photo proof.

The Bouq Co. responded to my complaint in less than 12 hours (I made my complaint late in the day and had a response by morning). To my surprise they have been very persistent in getting my satisfaction as a customer. They credited me in full immediately even though the arrangement did show up the next day at my daughters office (she had taken the day off). They have also offered to send an additional birthday arrangement to my daughter next week free of charge since the original missed her birthday. Overall I am pleased with their effort to rectify an unsatisfactory situation.

The flower quality provided is absolute trash for the amount they charge for the flowers. I’ve ordered 3 times from them. The first time they were beautiful, the second time half my flowers came destroyed, cut up and already dying and the third time I can’t even explain what I got. Flowers are supposed to make you happy not annoyed first thing in the morning.

I wanted to change the delivery date for my FABULOUS monthly Bouqs. This is part of a fantastic gift I received for my birthday. The Bouqs representative was very helpful and patient with me. The date was changed and we saved the order. It took a few minutes to explain and to execute, but both of us were working together to make it happen. I loved how the Bouqs associate explained the it and resolved it. Very happy with the flowers that I just received!!!

I bought these roses for my wife on Valentine's Day - and 1 month later they still are awesome - I cannot believe how good they still look. I have bought flowers for my wife from lots of places (online and stores) and never have I seen flowers 1 month later still look so good. We are leaving for vacation tomorrow and she is a little bummed because they still looks so good. I will definitely be ordering some more for when we get back.

I ordered tulips for my friend and spent $70. What arrived looked like a dead bunch of weeds. Customer service - if you can call it that - was useless. Do not waste your money with this company. Absolute garbage.

I ordered the Vibrance bouquet to be delivered to my mother for her birthday. The bouquet that she received was not what was ordered. Instead of deluxe sunflower arrangement (30 stems) she received a scattered bunch of flowers that did not even fit the vase. Did they purposely send a subpar bouquet thinking that I would not check in on her delivery! When I complained they offered me 50% off next order. No way am I ordering from this company and giving them any more of my money. After taxes and delivery I paid > $100 and received a very poor quality bouquet. I am super disappointed.

"100% happiness guaranteed!" But only if they determine you have the right to be unhappy, as per the many stipulations in their well-hidden fine print. You know, the ones that run completely to the contrary of all the "Local Artisan florists!" "Fresh, hand-picked, farm to table!" marketing copy that's prominently splashed all around their site.

I had a very disappointing Valentines Day experience with the Bouqs. However, they knocked it out of the park with the next order of lilies for my wife. They were fresh and bloomed very well and lasted for over a week. I will be using you guys again for future flower purchases. I have told friends as well. Thanks.

I had a lot of help from the customer service team regarding a change in a delivery date. Bouqs was able to find another flower arrangement for me that could be delivered just in time. The representative assured me that we could get something sent quicker than the original delivery date and he kept his cool under pressure to make it right for me! It was a lovely bouquet for a birthday surprise. Thanks!

I bought flowers for my wife on Valentine's Day, and they arrive sagging and wilted. When I reached out to customer service, they provided instructions on how to nurse them back to health, and asked that I send new photos in 3 days. Perhaps next time they could just skip the whole step and send me some seeds so I can grow the flowers myself. Long story short, they doubled down on telling me how to care for flowers, accepted no blame or responsibility, and then refused to give me a refund, only store credit.

I was very happy with my recent experience with Bouqs. This is a great company and I am almost always satisfied with the result. I will definitely use them in the future. I like the chat feature which allows me to make changes. Thanks again for another great customer service experience and another satisfying delivery.

I have ordered from Bouqs on many occasions now. All my orders have been beautiful and lasted a long time. My last experience however was not the quality I was used to and the flowers never bloomed and wilted really quickly. I contacted customer service and they made things right. Very pleased with the company and their service. Just ordered some more flowers so cross my fingers that these ones turn out beautiful like all previous orders.

My wife received a bouquet I ordered her for Valentine's Day and I was/still am beyond disappointed of what she received. She received a half dead bouquet with several substitutions to the arrangement. The flowers she received looked nothing like what was pictured on the site. The arrangement was supposed to include large succulents but they were literally the size of a quarter and half dead. We properly followed the care instructions that they provided, thinking that the wilted flowers just needed water to perk up overnight. After a few days in water they were no better. I would not have purchased the bouquet she received if I came across it in a store for $10, and certainly not at the price I paid.

My husband had ordered two tulip bouquets to arrive on Valentine's Day. There were several issues with Bouqs, and we will never use them again. 1. The flowers arrived a day late. 2. There were supposed to be two vases with 24 tulips in each of them. There were only 19 in each vase. And I'm counting the ones that were wilted already. I can understand if maybe they were one short, but this seemed purposeful. So he paid for 48 and only got 38 tulips.

My daughters surprised me by sending me roses to my work using Bouqs.com. They seemed to be packaged well but when I opened them half of the roses fell apart and the other half looked pitiful. I know it is the thought that counts but I'm sure they paid a lot of money for stems. Not at all satisfied.

Can't comment on quality of delivery yet, but since they have made an effort to make up for the delivery snag, I am raising to three stars for their quick response.

The company responded appropriately after the review and we were able to satisfactorily resolve things. I have upgraded my review based on this subsequent customer service.

Since yesterday my attempts to purchase a $100 gift card kept resulting in an error message on checkout. The online chat was as good as useless in resolving the matter and after considerable time talking to a live agent it was confirmed the problem was with Bouqs. I was assured someone would call me back which never happened. 24 hours after first trying, I called in to Bouqs and I have finally been able to purchase the gift card and send it on to my friend as a Bouqs Belated Birthday gift.

Beyond disappointed in the service with this company. I ordered flowers to be delivered to my fiancé as I’m stationed across the country for Valentine’s Day. Not only did they not show up, but after emailing my complaint, the response was, “We dropped the ball”. On top of that, they said they were processing a refund for me and it would take 3-5 business days. After waiting TWO weeks, I email again. Needless to say, I should have read the rest of the reviews first.

Beware...they email you a picture of a larger bouquet then send you half. I received HALF of what the picture showed. I emailed very politely to resolve and was told, "The filler around the roses counted for the other half and we mistakenly sent you wrong picture." REALLY?! They could’ve easily kept a recurring customer by owning their error and correcting the shipment or crediting account a few bucks. Instead was rude and would rather lose a customer. Plenty of competitors out there happy to take my business.

I purchased the “Showstopper” arrangement deluxe version with vase. Big full roses that appeared to be closer to Faith roses in the picture. My order email confirmation confirmed the price as $77.40. I received the item ordered and it was absolutely nothing like the picture. Tea roses replaced the beautiful roses in the picture and cheap flowers made up most of this order. Not to mention, when I looked at the charge on the credit card it was $78.44 and not the amount confirmed via email and when the order was placed.

I ordered an expensive "deluxe" gold rush (lily) bouquet for my mother's birthday. When it arrived not one bloom was even close to opening so much so that you can't even tell what color they will be. They look like ugly green sticks in a big metal vase. Completely disappointed! I contacted their customer service and they said if they don't look better in a few days to let them know. Well her birthday is today so that's a little late! I will never do business with them again!

My husband was short on ideas for Christmas gifts for me this year. I suggested monthly flower deliveries and sent him the information on Bouqs. Each month I receive a beautiful bouquet of flowers. I’m amazed at the variety of flower types! The arrangements stay fresh and beautiful for about 10 days. I’m very pleased with the shipments I’ve received.

I would give 0 starts if I could. I bought my girlfriend flowers for Valentine's Day and the way The Bouqs Co. handle their delivery service is the worst ever. I would never get bouquets/flowers from this company ever again especially for a special occasion. Long story short, I never got my bouquet because they just "left it on my front step and released with signature". I wasn't home at the time so there was no way I signed for the flowers and they didn't make sure to deliver the flowers (for a special occasion) to the right address. I emailed them to ask what happened and if I can get a refund, and all they said was "We delivered, you didn't receive. Unfortunately we cannot refund the flowers". I was very disappointed with their customer service and the way of handling the delivery. Don't ruin your special day with their product.

Heard the Ads and decided to give them a try for my Daughter's Birthday... What a mistake. Ordered flowers four days early for delivery on her birthday and as of today, the day before I thought it was odd that I had not gotten a tracking number. First of all you can't call them without asking their number from their chat line. Then when you talk to a representative, they give you 100 excuses for why the order has not shipped. The best part is when I asked them to cancel the order and refund my money, they refused!!! After fighting with them for 1/2 hour they agreed to a one time courtesy refund. (They shouldn't worry. There won't be a second time.) I wish I had looked at this website before ordering with them. It looks like they have a bigger problem than I do. I would have given them zero stars if I could have.

I ordered my wife roses for Valentine's Day and they did arrive on time, but the leaves were brown at the edges and falling off the flower and onto the countertop by day 2. The roses were not fresh looking and improved once we put them in water, but they were all wilted and dead by day 5. I will not order from them again.

You guys suck. You randomly cancelled my order, did not tell me, I had to find out on my own because I was looking for if it arrived or not, saw that it was canceled. So I called, only to have you deliver it three days late with no discount code or anything to offset the frustration and inconvenience. So the recipient of my flowers just got them much later than I ever intended, and you never communicated. You suck.

The price seemed fair and they talk a great game but the flowers arrived wilted, they didn't fit the vase they sold me, they barely lasted 4 days after Valentine's Day. I wrote the company about their satisfaction guarantee to only receive a 10% discount on my next order. Unfortunately for them...there won't be a next order. I don't think they understand customer service.

Ordered a ravishing arrangement. 4 days later arrived on time. Flowers (roses) dead 7 days after being shipped. Obviously not fresh roses. Not a happy customer. Bouqs.com flowers were beautiful / were taken care of well. Still should of lasted a lot longer.

I paid to have flowers shipped to my GF on Valentine's Day. While the flowers arrived on time, they were splotchy and wilted even upon arrival. I hoped for a fresh bouquet, but now I feel rather disappointed. I guess you get what you pay for...

Will never be using their services again. Placed an order and they left my wife flowerless on Valentine’s Day. Many delayed responses later their customer service informed me that they “dropped the ball here” (their words not mine). They said “Please let us make this up to you” then failed to compensate the customer for THEIR mistake. When shopping, shop elsewhere!

I got information saying this was an excellent flower operation which was a joke. My white roses had brown pedals and half of the other fillers had the heads broken off. It was the worst flowers I have ever ordered. DON'T WASTE YOUR TIME WITH THIS COMPANY. The one thing I will give them credit for is my delivery was on the day they promised but I paid $28.00 for the fee for delivery which was a big mistake.

Sent my wife flowers from The Bouqs for Valentine's Day. I ordered with plenty of time before the holiday. My wife received a very sad looking bouquet made up primarily of green-leaved sprigs, and two giant succulents, one of which was broken. This looked absolutely nothing like the bouquet I ordered. I reached out to their customer service email with pictures and they told me they would send a replacement bouquet...

This was my son's first Valentine's day away from me, his mother, and our family. Although he is away at college and money is tight he thought enough of me to send roses. I was so excited that my son surprised me but I was so disappointed with the bouquet that I received from Bouqs.com I reached out to Bouqs.com to express my disappointment (with pictures ) and was told this was a normal process for roses... I don't think so.

I decided to order off the Bouqs website for Valentine's Day. Instead of waiting for the shipping and the flowers possibly being late, I canceled later that (same day) day Feb 12, 2019. I contacted Bouqs on different days and times and asked about the refund of my order and they stated it was voided on their side. I have not received any flowers or my money back, date is now Feb 19, 2019. They told me to contact my bank. The bank shows no pending deposit and told me to reach out to the third party (Bouqs).

I ordered flowers for my sick sister, to encourage her to continue fighting cancer. The flowers arrived in a smashed box, some flowers dead, roses had brown spots. When contacted, the company first said that flowers would take a few days to open and look beautiful. I sent pictures of brown flowers and then they offered to send a new bouquet. I just asked for a refund. Will never order again, don't waste your money.

Received flowers on Valentine’s Day. The box was damaged. When wife opened box the flowers had no water or any way to stay fresh. Flowers were already starting to turn brown and starting to wilt. I wrote company and got no help. Only offer was 20% off next order which is ironic because they included a 20% coupon in box with flowers. To prove my point I forwarded a picture but no response. Will not buy from this company again. Poor product and poor customer service.

This was my second purchase from Bouqs. I was very pleased with my first order - beautifully packaged, high quality flowers. I recommended Bouqs to several friends and family. My second order did not go so smoothly. The flowers that were shipped were not what I ordered! My order details clearly specify the “tropical” arrangement, but the FedEx label, box and packing slip all say my wife received the “charisma” arrangement. The tropical arrangement was supposed to be a prelude to our upcoming trip to Hawaii and my note followed this theme. It did not really make sense with the Easter flowers that were actually shipped.

Got a 50% off promo and I think it is worth it at that price. After four days with the rose spirals have really opened, they are even more beautiful. I was disappointed that they did not arrive on Valentine’s Day. Definitely follow their care instructions.

I tried them out for the 1st time for my mother for Valentine's Day. Just because and I had to complain on 3 different occasions because each time the flowers was delivered they didn't look like the picture and was dead the next day and every time I complain they want to do a store credit but after 3 times of trying and the same result I just want a refund of my money and no credit. My mom was disappointed each time and we're fed up.

I paid an extra $9 fee to have Valentine's Day flowers delivered on a Saturday. It's Tuesday now, and the flowers still haven't arrived, because they've been stuck in New Jersey for three days without any explanations given. The flowers I carefully chose for my SO are probably wilting as I type this. When I asked customer service about it, they simply replied: "I apologize for the confusion. The order has just been placed and the tracking will be sent right before the order will be shipped out. If you have any questions or concerns, don't hesitate to let us know as we are always happy to help."

As of this comment we still have not received the order (**) I placed on 6 Feb for delivery on my wife’s Birthday which happens to be Valentines Day, 14 February... FEDEX says based on the following tracking number (**) no shipment has entered their system as of 19 February... Repeated emails to the customer care person assigned to help us has yielded a refund of the ($12) shipping fee, but still no flowers... As I said in my earlier comments to customer care, using other floral delivery services, I have not missed my wife’s Birthday/Valentines Day in over 20 years... After hearing their ad on the radio and viewing their selection on their website I decided to give them a chance. I can see now that was not a good idea. I am now putting their “backed by our 100% HAPPINESS Guarantee” slogan to the test. I am requesting a full refund be returned to my payment method in their system, immediately...

I placed an order for delivery on Valentine's Day. After a few days, the FedEx status still indicated label created but not shipped. During this whole time, no communication about the delay or they could not fulfilled the order. When I followed up, the rep indicated they would make it up to me and by that, it means to refund my money only. The rep wrote they understand that it is a bit disappointing on my part, which is an understatement. I wrote back and complained and the 2nd rep apologized and provided me a 10% discount to reorder the flowers that they said they couldn't fulfill but charged my credit card for (by the way, I received an order confirmation). When I placed the original order, I had a discount code that equivalent to about 70%.

Ordered my wife flowers for Valentine’s day. I was excited because of the subscription option as I buy my wife flowers pretty regularly. I purposely bought my wife the Grand option of red roses with a mix of other flowers. It was described as being 36 mixed stems delivered on the 14th of February delivered to my wife’s work. The roses arrived a day late on the 15th. Also the bouquet that did arrive was 18 red roses, with no other mixed flowers in the bunch. My wife had taken Friday the 15th off of work for a weekend getaway. She unfortunately didn't even see the flowers until Monday the 18th when they were already beginning to brown. The arrangement that did arrive seemed to be of decent quality based on the picture my wife’s coworker sent when they arrived. However, since they arrived late and spent three days unattended in a hot office building I guess we will never know for sure.

I ordered a "Tropical Love" bouquet from a farm in Quito, Ecuador to be delivered to my husband's office on Valentine's Day. According to FedEx tracking, the flowers were shipped on Monday, to be delivered at 10:30 am on Thursday, February 14. I was curious as to whether flowers from an exotic locale that is a considerable distance away could really arrive fresh and on time, particularly knowing that Valentine's Day is such a busy time of year for flower deliveries. I can't believe what a success this was! My husband was so surprised and touched, because who orders flowers for their husbands on Valentine's day? And despite heavy rains, the package was delivered at exactly 10:28 am on February 14.

I ordered flowers for my girlfriend for Valentine's Day. Admittedly, I waited until the day before to do so. I looked at some of the other services, but decided to try one I never had before - Bouqs.com. I received an email that the flowers could not be delivered because nobody was there to accept them, or that the business was closed. After calling FedEx several times, and receiving multiple calls from FedEx, I resolved the issue myself. Bouqs did not put the proper suite number on the label (it was correct on the order).

I ordered flowers to arrive a couple of days after Valentine's day. They arrived two days after the delivery date and were all dead. First time buying from Bouqs, hope this isn't the norm. But for me, a really bad experience since now my wife is upset.

Purchased $93 worth of flowers for my wife for Valentine's day. Because I was sending them to her office, I made it a point to confirm with Bouqs that the delivery time was "before 5:00pm", they assured me that was correct. It wasn't. The flowers arrive at around 6:00pm after the office was closed. Unfortunately, my wife wasn't working Friday so she drove back to the office, about 45 minutes each way, to pick them up. When she opened them, she found and strange note from Mike to Joe. My wife's name is not Joe, and it wasn't the note I wrote. Pretty disappointing Valentine's. I asked for my money back and Bouqs offered me a 10% discount on a future order. Needless to say, I didn't find that acceptable. Beware when ordering from Bouqs.

I wanted to love this company, it's in line with our beliefs, unfortunately, I ordered the grand size Showstopper (over $100) for Valentine's Day and it wasn't as pictured. The succulents were green instead of pinkish (also had only two instead to three). Plus, the flowers seemed frostbitten, some had mold, and the roses never opened. This is the last time I ever use an online florist, local ones are the way to go.

Ordered flowers for my mom’s birthday, a bouquet of pink roses for around $45, vase included. Flowers arrived utterly dead, browned and disgusting — it was an embarrassment to say the least! Completely unfit to give as a present; this was my first time trying The Bouqs and it will also be my last. A flower delivery service that only gets the ‘delivery’ right is pointless; there is clearly no quality control with respect to the actual product being delivered.

Bought my wife flowers for Valentine's Day. They arrived as scheduled. However, they 1) looked nothing like the picture I selected on the site. The larger and more colorful flowers were prominent online, but were barely present in the bouquet. 2) The flowers had obviously been cut some time ago as they were all dried and wilting. I would not have paid $5 for what got delivered, let alone the $100 I was charged. Terrible.

I ordered flowers for my fiancée due to being in the military and living in a different state as her. Product says delivered but she never received the order. I’ve tried contacting you through email and phone, I have yet to have a response sent back and that was over 2 days ago. I ordered the flowers on Valentine’s Day. They said they arrived the 15th of February 2019. It is now the 17th of Feb and my fiancée has yet to receive her roses I spent a lot of money on.

Bought flowers for my Girlfriend on Valentine's this past 14th, sad to say that the roses came in awful condition and emailed them in regards to such condition. Their response was that they are just the petals they left and should look fine in a couple of days; once they fall off. It not only was the petals, but the Peduncle, they were bent and nearly falling off. I am not going to purchase from here ever again and I sincerely told everyone I knew about it. I'm not saying they can't make a mistake but just don't believe this is good place to purchase roses. This is solely my experience and wanted to share.

On Feb 12 I've placed an order ** to deliver roses for my lovely wife on Valentine's Day (Feb 14). At about 5pm. I've started calling support - but no one answered me, I've spent about 30 minutes hearing music on a support line. My wife expect whole day this delivery, and at 7p.m. when we lost all hope we went to restaurant finally. I don't want to share in particular how much she and me were disappointing. On the next day (Feb 15) they call me and asked about my order and asked to stay on the line 2 minutes, and they will help. I've spent about 20 minutes on my working day waiting from answer... No one answered again. Finally flowers were delivered at Feb 15 evening... on wrong address!!! In order details and on a package it was a clear shown - building #110, but they delivered in building #101. Worst experience ever. Never rely on Bouqs in terms of important events and on time delivery.

I ordered flowers to be delivered on Valentine’s Day as a surprise. The only surprise I got was that nothing was sent to be delivered. I emailed for information and they offered 10% off my next order. What good is that? I needed these flowers on time and I requested a refund or at least the flowers to be delivered and no reply. This company is a fraud.

Though I love the concept of the company, they again failed to deliver. Last year I had a problem with my flower delivery. It was promised to be here on Valentine’s Day. They arrived the next day and with no vase. CS was very good and refunded the cost. But this did not help the situation with my wife, and VD day was ruined. They did convince me to give them another try. This year I ordered even earlier and got confirmation they would arrive on the 14th.

This year, my husband and I decided to try The Bouqs instead of the local flower shop because our friend raved about it. We had ordered three bunches of the Beauty-Full, which on the website and Instagram pictures clearly show peach color roses to give the arrangement a “rustic” look. The actual flowers we received were nothing like what we ordered. Two bunches of the flowers were bright pink, very un-rustic. And the other bunch is just very sad because even after three full days, the buds have not opened like they promised. And the flowers from the third bunch are clearly different from the second bunch. None of the peach roses are peach. They are either bright pink or a shade of half white and half pink? And they didn’t fully bloom.

This is the second year I trusted this company with delivery of my wife’s Valentine’s Day roses. Last year I requested delivery on Valentine’s Day. It was late. They did refund the entire amount of order and gave me 40.00 to use toward another order. Although I was disappointed that my wife did not receive her flowers in Valentine’s Day, I felt this was a reasonable resolution. I, in good faith, trusted them again this year with delivery of my wife’s Valentine’s Day roses only to be disappointed again. They were delivered a day late. They refunded my delivery charge. There will be no third chance.

This was my first time making a purchase with Bouqs, I travel for business and knew I would be out of town on Valentine's day and went online and ordered some flowers to be delivered on the 14th. When my wife received the flowers, they were all squished and a lot of the Tulip heads were broken from the stems. I sent Bouqs a note on Thursday evening the 14th with the concerns, they responded asking for pictures which I gladly supplied. I have not received a single response since then. I have sent 3 follow up emails and still have not heard anything back from them. If this is the level of customer service this company provides it will catch up to them shortly, there are plenty of choices out there that appreciate your business.

I decided to try out Bouqs for the first time. Being a flower snob and the daughter of a flower snob, I knew the local florists in her town. We just not going to cut it. I sent the deluxe version of the promenade and couldn’t be happier. They arrived on time and are gorgeous. Thanks, Bouqs! You have a happy new customer!

I ordered flowers to be delivered on the 13th for my girlfriend for Valentine's Day. I figured that I should have them deliver the 13th instead of the 14th in case any hiccups happened with my order. The tracking number was made on the 12th through FedEx with the message that the shipping information was sent to FedEx. I figured that they would be shipped that night. On the day they were supposed to arrive, no update on the shipment and my girlfriend verified they didn't arrive.

A truly excruciating experience overall. I placed an order for next day delivery. After no delivery was made I checked status through their order tracking system, which still showed the order was in progress. I sent an email to customer service and within 20 minutes of my email being sent, my order was showing canceled online. I sent another email to find out why my order was canceled and did not receive a response. I did finally receive an auto email 18 hours after my order was canceled, advising that it was canceled. Another auto email arrived shortly after advising that I would receive a refund within 3-5 days. As this was my first order with this company, I will not be attempting it again. Not impressed.

I ordered for the first time and flowers were delivered on time. However, I am completely underwhelmed with the quality and type and number of stems in the deluxe version that were delivered. Some of the flowers are wilting or have brown edges. What looks like white roses are each so tiny they look like filler. The stems together look like an arrangement of half the value or less. Not impressive at all. I won’t be ordering again. I contacted customer service by email and received a response a couple of days later saying that it was normal to have brown edges (they called them guardian petals). And they would fall off eventually, and that their flowers are shipped with buds not open. The arrangement several days later has not changed or improved, and customer service does not apparently care.

The order was delivered the day after Valentine's Day. I had to buy flowers somewhere else in order to make my wife feel like the special gal she is. I asked for a refund, but The Bouqs only issued a refund for the shipping. If you are in the bouquet business you have to know how critical it is to deliver on the right day. And if something happens that prevents delivering on time you should issue the full refund.

The only thing that went right with this order is that it was delivered on the right day. My husband sent a bouquet of 42 tulips to me at work for Valentine's Day. The card that came with them had some note that I did not understand and was signed by a name I do not know, so obviously wrong card included. When I began to open the flowers, I could tell right away that they were not in proper condition, so I began taking photos. They were wilted, bent, and broken. They did not even fit in the jar/vase that they provided. Customer service told him to wait 48 hours for the flowers to "recover" but they do not look much better. I have not enjoyed these flowers at all. I hope he can get a full refund and not a credit because I would not want to ever receive flowers from them again, nor would I ever risk the embarrassment of sending these to anyone else.

This was my first experience was The Bouqs I ordered the "Unforgettable" arrangement to be delivered to my wife on Valentine's Day. The good part is that the delivery was on time. The bad part is that spending $86+ including delivery was vastly overpriced. The arrangement looked nothing like the picture on the website and it had far fewer flowers. I could have paid $30 to $40 at a local florist and got the same flowers. I will not be ordering from them again.

I ordered an arrangement on the morning of 2/12/19 for Valentine's day delivery. The order was an off-the-shelf arrangement advertised for Valentine's day, and the cutoff for delivery on the 14th was well over 24 hours away. The next day, I received a shipping notice with tracking number. The tracking number only showed that a label had been created; not that the parcel had been picked up by the shipping company.

I tried this company after I received a coupon code from Fandango, mind you I still spent over $50 on my mom's order. My mother has been sick and I wanted to cheer her up on Valentine's day. They arrived in a box. No big deal. But they were dirty and a mess. Then she FaceTimed me. They were the wrong color and they were missing the main purple flower in the picture. I have tried to contact them through email which appears to be an auto response that we need to watch a video about the care of the flowers . Sorry they are a scam.

Ordered flowers for my grandma for Valentine’s Day and she just got them today. The tracking information said they were delivered on the 14th but she received nothing. Upon further looking, we saw they were dropped off at her complex office where she then went to go ask about them. They still had them but said they were simply dropped off with a card with my name but the delivery person gave no information about who they were supposed to go to. Then to top it off, she sent me a picture and they’re not even the flowers they were supposed to be. Ridiculous how expensive and how much information they ask for for them to not even be the right bouquet.

I have used The Bouqs company in the past with no issues, but this time the condition of the flower arrangement received was so poor. In reviewing some of the other complaints, it seems this is the trend coming from Bouqs. I emailed customer service with pictures throughout the day of the flowers sent and did not receive a response until I emailed again requesting a manager to get involved. Customer service has the nerve to say the condition of flowers because still "green" is ok. Not sure what metric they use to grade "fresh" flowers delivered, but it seems to be very off. Ordered Deluxe Flower Rose Arrangement.

On Feb 8th I ordered flowers for Valentine's Day for my girl to be delivered through the Bouqs website. On Feb 14th no flowers were delivered - on Feb 15th flowers were delivered but: Flowers were mostly dead and wilted. Flower arrangement was nowhere close to what was on the website. I contacted customer service and even sent photos of the received flowers and it became a back and forth dispute. Basically their customer service said the flowers were buds and needed to bloom. Really!? I think I know dead flowers when I see them.

I selected a flower arrangement and vase on February 11th to be delivered to my wife on Valentine's Day February 14th 2019. No flowers arrived, so on the 15th I purchased another bouquet from a local store to give to her myself. To my surprise The Bouqs arrangement showed up on the 15th also, too little too late. On The Bouqs website they claim my order arrived on time! There is no customer service with this company, no phone number. Only a place to leave a request for them to contact me which has been 2 days now with no word. Today is the 16th of February. To The Bouqs company, I would like a refund of my purchase price of $51. You guaranteed my flowers would arrived on Valentine's Day. They did not. My order number is **. (I had to select at least one star to leave this review, I would have left zero Stars if possible.)

This is the first and last time I will order anything from Bouqs. I placed my order several days before Valentine’s Day and the flowers arrived a day late and damaged. I contacted customer support for a refund and after about a half dozen exchanges they only refunded shipping. It is completely unacceptable to deliver goods a day late and damaged and not be able to receive a refund. I’m incredibly disappointed with Bouqs and will never order from this company again.

Order shipped via FedEx for delivery by 4:30 PM on Valentine's Day however my fiance gets off at three so I ordered flowers locally for backup. Flowers arrived on time from Bouqs but wilted within a day. Local flowers two days later still look beautiful. Both local and Bouqs arrangements cost the same. Lesson learned: buy local.

Ordered the 3 dozen rose bouquet which came in a box and didn’t resemble anything like they advertised. The majority of roses were wilted with many them straight rotted through the pedals. I sent them an email with pictures and I was told to be patient, follow the care instructions and give it a couple days because the flowers were probably budding and had not fully bloomed.

My son has sent me flowers from this company three times now. The last two has been a real disappointment. The flowers look half dead when I get them & weeds! This time was the worst! Received them February 14th, I have been trying to baby them back to life! My son spends his hard earn money to send his mother flowers & I don’t have the heart to tell him how awful they are! So disappointed...

The flowers were delivered on the date that I chose and they looked as they were presented on the website. The person that received it, loved it!!! This is the 2nd time I ordered and had no problem. It might be pricey but the kind of flowers that I wanted is worth it???

My Valentine's order was late and completely underwhelming. The images on the site are completely misleading. They pad the bouquets with greenery. You'll get less than half of whatever flower is supposed to be featured. I contact their customer service twice and have yet to hear back. Clearly this is an poorly managed business and will never use again. Stay away if you care about quality or timeliness. If you just want cheap flowers that are late, I'd still look around.

My fiance ordered flowers for me for Valentine's Day with plenty of time for them to be delivered on Thursday. He sent them to my job as I had to work. He was guaranteed that they would be delivered. It is now the end of the 15th and the tracking number from FedEx says that the flowers have not even shipped! We cannot get a hold of anyone from the website to clarify what happened and solve the problem. This was the worst experience we have had.

We received a coupon code from Fandango towards an order on Bouqs.com. I ordered a generous size of flowers to be delivered to my wife at work the day before Valentine's Day (02/13/19). The flowers arrived the day after Valentines Day, 02/15/19. They were dried out, crushed, and brittle. The leaves all fell off, leaving only bear stems. It was definitely not the bouquet size we selected and paid for, it was much smaller. I can find much nicer bouquets at ALDI'S for around $5.00. If they would have a negative star rating I would have given Bouqs.com a minus 5 star review. If given the opportunity to order from here, delete the ad as fast as possible. Very unsatisfied customer!!!

My husband placed an order for me for Valentine's Day. They arrived 4 hours later than they were suppose to arrive so had to drive an hour to pick them up then an hour home. When I opened the box the flowers were half dead and is a sad state. I asked my husband about what he ordered and he showed me a beautiful picture of sunflowers and roses. There was ONE sunflower and a handful of dead roses. I have tried to reach out to the company multiple times with to emails back and there is no phone number to call for customer service. This company is a giant scam. Save your money!!

I recently ordered a bouquet of pink and white Tulips. The bouquet that was sent is nothing like the bouquet I ordered. My recipient received Lilies instead of her favorite Tulips. In addition, I paid an additional $9 for what is advertised as "Saturday delivery." My order was not delivered on Saturday. It was instead delayed and was delivered on Tuesday. It's upsetting to me that I paid $9 for a service that I did not receive. So after spending almost $70 for my recipient's favorite bouquet of Tulips to show up on Saturday, you can imagine my absolute disappointment when she received Lilies three days later than planned.

I contacted Bouqs Customer Service via email: Feb 14, 3:07 PM PST. I am very disappointed by the roses I bought for my husband for Valentine's Day. They looked stale from edges already yellowing, some of the petals were already falling off. I’ve ordered from Bouqs before for others and they have always been worth the money. This time it would have been cheaper and more beautiful had I just bought 3 dozen toes from Target. I will have to think long and hard before ordering from Bouqs again.

I ordered a bouquet for Valentine's Day. The flowers shipped were different than the picture. While the substitution included nice roses, many were damaged and multiple had lost all petals when unboxed. Additionally, the accompanying vase was not delivered. I have submitted a ticket to customer service but have not received a response beyond an automated acknowledgement that the issue was recorded.

I recently ordered from The Bouqs co based on reviews and some friendly suggestion. Man o man. Let me tell you how angry I was and how upset my wife was on Valentine's Day. I had pulled strings to get the day off and planned an entire day starting with the surprise delivery of flowers at her work but guess what? No flowers, I showed up later that day not knowing her flowers hadn't arrived and asked how she liked them. She was understandably angry thinking I had forgotten and I was lying about flowers so needless to say the rest of the evening was shot.

I purchased the “wild about you” arrangement for my mother for Valentine’s Day. I thought it would be something nice for her. However, what arrived was not only the wrong order, but looked like something a dog dug up from an already struggling garden. The quality of the flowers was what I might expect from my local Walmart or Target. That probably would have been better. It’s abused they market themselves as providing quality product.

I ordered the Original size Ravishing bouquet for Valentine's Day. Not only were there issues with adding delivery instructions to my order, with which the customer service department was completely unable to help, but upon delivery, the flowers were totally different than what I ordered, not to mention some of the flowers were not in good health. Upon filing a complaint, the customer service response I received from Virgilio ** was entirely unsatisfactory, first not reading my message and second offering only a 20% discount on a future purchase. Trust the other negative reviews on this site - this company is a sham. If you buy from them, you should be aware that you may not get anything close to what you paid for, and you won't get a refund. Worst customer experience I've ever had.

I've been apparently duped by The Bouqs' intensive ads on the radio. They portray themselves as some high quality, high-end boutique florist, when in fact they have average to below average quality and NO Customer Service. I sent them a note on the day of my delivery and there's NO absolutely NO WAY to call them. They claim to have a chat line but it's not accessible AT ALL. I sent them an email with my request and THEY CLAIM they will respond in 24 hours or less and it's now 30 hours and no contact. This is the most despicable type of company that you can deal with. NEVER, EVER AGAIN! Better use FTD or a local florist if you aren't sending remotely.

I ordered Valentine's Day Flowers for my wife a week prior to Feb. 14th. I received a notice that the flowers would ship via FedEx on Feb. 13th. The tracking number included did not show any information other than the "shipping label" was "generated". I emailed customer service on Feb. 13 and 14 to follow up on the shipment. I did not receive any response except for a an automated response.

I received rose yesterday and they were horrible, I had 3 short stem and the rest were long stem, one of the roses died as of today. They looked old and these were the worst, I told my boyfriend to never recommend them nor use this company again. Sorry these were really bad. When I called them they told me to wait two days and if they were still in bad shape to send the photos again. No I will not. I threw them in the trash!

I HATE writing this review but am left with no alternative after this ongoing experience that started yesterday. I ordered two big flower bouquets for Valentine's Day...one for a friend, the other my daughter. The friend's arrived. The daughter's (in another city) never arrived... Current tracking information says it's in another city, the wrong city, UNDELIVERED! I have emailed, IG, and Facebooked Bouqs...until this afternoon, I got the standard 'your request has been updated. To add additional comments, reply to this email.' Then Bouqs emails and offers to refund shipping charges (STILL NO FLOWERS). Then they say flowers have been delivered, by attaching a photo of my order (STILL NO FLOWERS). Then another (that's 3 separate reps now folks) offers a 20% discount. My daughter STILL HAS NO FLOWERS. Oh-did I mention you cannot actually TALK to them???

I love the Bouqs concept and when it all goes right, the experience is wonderful. The website is easy to use, there are pictures to select from, you can upgrade the arrangement, you get email confirmations of the order and also delivery, and 70% of the time the flowers are gorgeous and the process works. I have ordered from Bouqs 10 times. Of those 10 times, 1 order arrived with a completely different card and my friend had no idea who they were from. The name actually was the same as one of her grandchildren, so I had to clear that embarrassing snafu up while trying to gracefully say they were from me. 1 order arrived with broken, mushy flowers (I'm sure due to the cold in the delivery vehicle) - same friend, same embarrassing experience. And 1 order never arrived to my MiL's funeral - I had to track it down, only to find out the arrangement was never delivered.

I was traveling for work on Valentine's Day, so I ordered a floral arrangement in January to be delivered to my wife's work. All seemed to be going fine. I received an email the morning of saying the order was on the way. The order never showed up at my wife's work. As I was traveling, my wife called to see what the status of the order was and was told "We have until 8 pm to deliver the order". 24 hours later and the order still has not been delivered and FedEx tracking doesn't even show it's been shipped.

Ordered flowers for Valentine's Day. Guess what, their grower didn't give it to FedEx until Valentine's Day so it got delivered the day after. Sent multiple emails, and even reached out on Instagram. Still no response. What happened to this company? It's like, they just don't care about everyone. Will not be ordering from them again.

Although I stand by my original review of displeasure with ordering from The Bouqs, because my flowers were never delivered, and because it took so long for them to get back to me (and they don't have a working phone number). However, I finally received a very apologetic email from Shari in customer service and my money was refunded immediately. I won't order from them again, but I was pleased that they were (finally) so responsive.

I was sent flowers for Valentine's Day and opened a box of dead, wilted roses. Not only were they a day late, but they were packaged without any water or anything to keep them alive in a situation if they didn't get to the recipient on time. They were smushed, wilting, turning brown and I almost just threw them away. Out of the 24 roses, 5 were beautiful. The others I had to place strategically to make stand up in the vase that leaked when I finally got it placed on my desk! We will not be using this company ever again and cannot believe the pitiful service received. I am extremely disappointed after being excited and waiting for 2 days!

I ordered from them once before for a birthday and they were fine. Not exceptional but fine. I had the worst experience from any floral vendor in my history of purchasing flowers. They arrived smashed and dead. I buy an average of 15-20 arrangements a year. My partner likes flowers and I love sending flowers. This is by far the only one that has ever caused use to have an argument over the quality. These flowers were disgusting and not at all even close to acceptable. I dont usually like to write bad reviews but I felt like I had to get this one out.

After being inundated with "Bouqs" ads on podcasts and Instagram, I figured I'd give it a shot for Valentine's Day and ordered three dozens roses (well in advance) to be delivered to my wife's work. First off, I started to suspect something when their website advertises "fresh cut, day of" flowers, yet mine shipped on Wednesday for a Thursday delivery. Oh well, I thought, I'm sure it's their busy time of year, I can give them a break. Starting Thursday morning, I followed the tracking for most of the day. I thought it was odd that the flowers weren't delivered at a reasonable time in the morning, but again, I wanted to give them the benefit of the doubt and as long as they were delivered, fine.

I’ve used Bouqs in the past, but never again. I ordered two dozen roses for my wife to be delivered on Valentine’s Day at her office. For whatever reason, the order wasn’t processed for two days and the flower sure enough didn’t arrive on Valentines Day. Guess who looks like a jerk... Me. I received no updates on the delay and when I try to call customer service I’m told everyone is offline to ensure the fastest possible response... Ummm, what? Terrible customer service. I’ve called my credit card company and initiated a refund. Will never purchase from again.

I received a bouquet of Bouqs roses from my husband for Valentine's Day. I've received numerous rose bouquets from my husband for over 20 years, and the Bouqs bouquet can only be described as substandard. It is perhaps one-third the size of a normal bouquet of roses. The biggest of the teensy little rosebuds was only 1.5 inches long. The teensy little buds have now opened into teensy little roses. As a Valentine's bouquet, it is simply disgraceful. The equivalent of a Bouqs bouquet could have been purchased at the grocery store for a tenth of what my husband paid Bouqs. My husband's complained to Bouqs customer service and sent photos of this sorry bouquet, but no one replied.

Happy to see that at least some people received what they ordered and on time. Unfortunately that was not my experience. I ordered a Tropical Love arrangement on February 8th to be delivered on Valentine's Day. The arrangement didn't arrive until the day after and then was left at the wrong address (address was my fault). The woman at the house where the flowers were dropped appears to have substituted the original arrangement with something from Trader Joe's (totally bizarre). I can't speak to the quality of the flowers, but if they're going to use FedEx, they should spend the money they collect for guaranteed service, end of day is not an acceptable time frame and the day after is simply absurd, maybe require a signature as well. Anyway, if you care about the person you're sending flowers to, don't order them from this company.

I ordered a bouquet of roses for a Valentine’s Day gift with more than a week to process and deliver them. The Bouqs arrived after Valentine’s Day was over so they were useless. When I tried to look up a number to call them and complain there is no number to reach them. I buy flowers all the time and I will never use this website again. Literally any other flower website is better than Bouqs. I really hope no one ever uses this website and gets scammed like I did.

You get what you pay for. I got a credit card dispute to get my money back. Ordered flowers. Shipping label created. Never actually shipped. Called their 888 phone number but it’s not working and hasn’t worked for some time. I know because I try calling periodically to test it. Emailed them 8 times asking for a refund and they finally replied saying they would give me a one time 50% off coupon, which means they want more money for services not rendered. Best advice I can give people is to call your local florist. They have fresh flowers and can take a credit card.

I placed an order for Valentine's Day delivery, which was confirmed at the time of the order. On Valentine's Day, I received a notice that shipment was 'out for delivery', but the tracking information indicated that it was shipping from 310 miles away. The FedEx tracking stated that the delivery would be made by the end of the day Friday... the day after Valentine's Day. I contacted The Bouqs to cancel the order once I received this information, but I have not heard from them as of yet. The ordering process is great, but at least in this case the delivery information is misleading. There are many other reliable competitors, so I will not trust The Bouqs again.

It's unfortunate that I have to write this because I have ordered from them in the past and didn't have any problems. However, they let me down this time and it really stings since it was on a holiday. I understand that Valentine's day is most likely their busiest day of the year, so I ordered my arrangement 4 weeks in advance. The arrangement that was sent was incorrect. I ordered the Grande 24 size, but I got a Deluxe 16 that was padded with extra greens to make it look bigger. There's no greens in the description and I have seen this arrangement available for some time now. It's obvious what they are doing here. They can't handle the holiday demand and are skimming the number of flowers in the arrangements they are sending in hopes that people won't notice or just deal with it. Essentially they're playing a numbers game.

Ordered the a bouquet of peach roses weeks ahead of time and didn't look up reviews until it was too late. Safe to say I was not one of the rare few people that received fresh beautiful flowers. The petal were already wilting and the the stems hadn't been trimmed of any leaves that were now rotting. Save yourself the money and the disappointment. Go to a local florist or, if you live in a major city, even a corner convenience store will meet you and your loved one's expectations better.

Really disappointed. Requested for 2/14 delivery, it didn't arrive. Then 2/15 it says delivered but still hasn't arrived. Emailed Bouqs but no response at all. What should I do? No number to call. Tracking says delivered. But it's not delivered.

I am very disappointed in both the quality and the business operations of this company. I scheduled flowers for Valentine's Day to be delivered to my significant other and the experience was totally embarrassing. First the flowers showed up at 4:30. That not necessarily their fault I guess, but my fiancee' had to go back up to work to get them. Once received 4 out of 12 flowers were dead or dying. This is totally unacceptable. The product was substandard and I will not spend my money here again. I told her not to show these flowers to anyone and I bought her replacements from a local florist.

I ordered a grand bouquet of Wild About U flowers for my Mom’s 75th birthday in a timely fashion. At 12:06 am on the day she was to receive them, I received an email from Bouqs saying the order was cancelled and I was being refunded. I called as soon as I could in the morning and spoke with their customer service to figure out whether they were really cancelled or whether they were still being delivered, as the order online said it was being processed and packaged. They assured me they were being delivered that day and that the email was sent out in error.

I ordered flowers to be delivered to my best friend for Valentine's Day. I ordered the flowers a week and a day in advance and I paid the extra shipping to have them delivered on Valentine's Day, I indicated that this order was to be delivered to a business and by 5pm that day the flowers still weren’t delivered and the business closed. I tried contacting customer service. Couldn't get through to anyone but a chat that said, "Contact us tomorrow if they haven't shown up."

I have used Bouqs for the past 3 years. I ordered my wife a Valentine's Day arrangement with a delivery date of 2-13-19. It is now 2-15-19 and the flowers that I spent over $100 on still haven't arrived. Bouqs' company phones were off yesterday so calling their customer support number was no help yesterday. I haven't received any information from the company after filing a complaint on their website. Very Dissatisfied. Not sure I'd recommend Bouqs to other people after this experience.

I am extremely disappointed with my experience with Bouqs.com. I arranged for a Valentine's Day bouquet to be delivered by 8pm on Valentine's Day, and the flowers never made it to the recipient as promised, despite the multiple confirmations I received from the Bouqs chat staff that the order was set to arrive on time. An additional complaint is that there is no phone number to be found for customer support. This made checking in on my delivery very difficult. You have two options if you'd like to communicate with customer service: 1) chat feature or 2) email. A big problem is that the chat feature is not always available. In this case, the last resort is to send an email to the company. At times, you can wait 1+ hours for a response. Completely unacceptable. In summary, this company is not customer-friendly or oriented. Would not recommend or use this company again. My advice to others would be to look elsewhere.

The whole point of flowers is timing. I know a lot has to go into that timing, but with several days advance notice, and The Bouqs clearly hoping for my Valentine's day business by advertising and promising 2/14 delivery, I went with it. I should have gone to a local florist. My wife would have flowers and I wouldn't look like I dropped the ball. This stuff isn't cheap. No response yet from customer service, and based on the reviews here it doesn't seem like I can expect much. How do you run a business like this? More importantly, if you can't get the flowers there on the day of the occasion, what's the point? What are we doing this for? To give FedEx more money?

Arrangement delivered was not at all like the picture on the website. More greens than flowers, half arrangement was wilted, succulent in arrangement was about size of golf ball if that! Their solution... Give a 10% cousin code if I spend more money?? A full refund needed to be issued. Go with another company or order directly through local florist that cares about their work!!

Got an email through "AT&T Thanks" with an ad that had Bouqs Valentine specials. Prices looked great, that drew me in. Made up my order and was then surprised by the giant delivery fee. But the deal's discount put it near what I usually pay my local florist and they say they will deliver on V-day so I figured why not. Well, Valentine's Day comes and goes and my wife received no flowers. I asked her if anyone contacted her about a delivery. The answer was no. Went back to the website and found tracking for her order.

The flowers damaged, moldy, and smelly. It would be one thing if this was the case and they were at least what I ordered, but they didn't even come close to the picture on Bouqs' website! My GF threw them away because they smelled so bad. Happy Valentine's Day. I got her flowers from the local grocery store that looked great for $80 less. I could not get in touch with Bouqs because their phone lines are down 'to ensure fast service'. (WTF?) Guess I'll have to request a chargeback from my CC issuer. First and last time with Bouqs!

Hello. My name is Anthony **. I am a new customer. I just purchased these flowers from you guys for my wife on Valentine's Day. It's 240 on February 14. She received her flowers from FedEx. She was not very please with the bouquet. She told me a lot of the paddles were dead. We are both not pleased with these flowers, I don't know what you can do to resolve this but I don't think I will be purchasing From you again... Thank you.

My story is a simple one, I ordered a bouquet of roses to be delivered to my girlfriend for Valentines day 3 days in advance. They assured me it'd be delivered on the 14th sending me multiple confirmation and tracking emails all with a "100% Happiness Guarantee" stamped on the bottom of them and when Valentines day actually showed up and the tracking information loaded I found out my flowers were two states away. Additionally, they weren't being shipped by a florist or someone who knows how to take care of flowers but by FEDEX in a box, with a truckload of other packages being moved around and hit with every bump and turn, ruining the roses.

Expect wilted, dead flowers, that were possibly smashed by the super late FedEx driver. Literally received a box of dying flowers that looked nothing like the product I was sold. Called customer service and was offered a 10% discount!? Scam.

This was our first time using The Bouqs. My boyfriend ordered Valentine’s Day flowers on 2/10 to arrive on 2/12. When they didn’t arrive as promised, he contacted the company via chat message (because there’s no phone number available) on 2/12, 2/13, and 2/14 without any resolution. They keep telling him to wait longer without any clear information on when we’ll receive the delivery, if ever. We have no flowers and no refund. The company just shut down their help center in the middle of the day on 2/14, which has served only to frustrate us further. At this point, we just want our money back and have learned our lesson not to use this company ever again.

This is the best online florist I ever found. Thank you. My wife really like the flowers. I cannot put in words but thank you so much. Hope to do more business with you. The flowers are same as the picture, came in a Box, beautifully wrapped fresh Flower, smell sweet as perfume.

I was so upset that I select one of the most beautiful arrangements on their website, Designer's Choice, for my wife on Valentine's day. It sure looked nothing like the pictures on their website. This is the first and will be the last time I'm ordering from this ridiculous Bouqs.

I like to have my Valentine's Flowers delivered a day early so my wife can enjoy them all day. I tried Bouqs because of their promised freshness. It's now 8:00 pm Valentine's day and two buds of the 24 roses have died. Very disappointed and won't be using them again. I know Valentine's Day is a busy time for floral companies but they know that too and should be putting their best foot forward. Never had a similar experience with 1800 Flowers.

I am very disappointed in this company. I chose The Bouqs because I had received a lovely bouquet from them as a gift from a friend earlier this year. I was looking forward to another great experience but that was not to be. I ordered a Valentine's Day bouquet to be delivered to my husband at his office. My order confirmation clearly stated delivery for 2/14. I received a notice on Monday 2/11 that my shipment was on the way and scheduled for delivery on 2/14.

It seems like I'm luckier than most people on this site as the flower buds and petals themselves did look pretty good. But I was disappointed that none of the leaves were trimmed off the stems leaving for a very bulky and messy presentation. This is not how it is pictured on their website. The picture of the arrangement I ordered had the stems nice and clean and the flowers bunched together in a nice display. What we received looked more like a bush with some flowers than a bouquet. No artistic touch, no special flair. I will be ordering from a local florist from now on and I advise everyone else to do the same.

I ordered two dozen roses from Bouqs, based on ads that I heard on the radio, for my wife for a Valentine's Day surprise. It was quite a surprise when they arrived. More than half of the roses were dead and the others had dried, black tips on them. By far the worst quality of roses I have ever seen and for the $75 I paid for them, I would surely expect much better quality than my local grocery store. What's worse is their "Satisfaction Guarantee". I have emailed them twice and sent photos to complain and have not even received a response. What a rip off. Never again will I order anything from them, nor should anyone who reads this. Photos below.

I ordered flowers for valentines 2 days before. Guaranteed in time for valentines I was notified the day before flowers shipped and coming from fed-x. I paid extra for shipping. The flowers and vase I ordered was Never delivered. Emailed the company they said they will respond promptly. No response. I had to go out and buy flowers last minute in all the chaos. Which was exactly what I tried to avoid. I’ll never use again.

Ordered expensive flowers on Feb 10. FedEx got the order advice on the 13th and my wife's Valentine's flowers won't be delivered until the 15th after we leave for the weekend. Lots of money on adverts! Don't bother.

My boyfriend ordered flowers for me for our first Valentine’s Day together. He spent over $60 on flowers for me. My boyfriend is the sweetest man I have ever met, treats me so good and basically worships the land I walk upon. He wanted to make me feel loved and special with these flowers. He picked the ones with my favorite colors of course, and shipped them for Valentine’s Day. I went to pick them up at the FedEx store and brought them home. When I opened the box and knew how much my boyfriend had paid, I was extremely upset and of course sent him a picture right away. He does not make a lot of money, the flowers cost about how much he makes in one day at his minimum wage job. He took the little money he had to make my day, and now we both feel like we’ve been scammed.

I ordered a large bouquet of flowers for my wife on Valentine's Day almost a week prior. Come Feb 14th, they don't arrive. They tell me it'll be there the 15th. What kind of flower service doesn't come through that day? Valentine's Day is the Super Bowl of holidays for the floral business and an internet delivery service can't even deliver on the biggest day for flowers of the year? Horrible. I'm so disappointed. Now, I have to run out to buy flowers for my wife last second.

My boyfriend had a Valentine’s Day arrangement sent to my work from Bouqs. I have never seen such a pathetic floral arrangement. 1/4 of the flowers were dead and 1/4 were wilted. There were 3 roses and they had brown spots. He was out of town and in meetings all day so he was mortified. I contacted them on his behalf and they said they could send out another arrangement to be delivered Friday or possibly the weekend. I told them to just refund his card and they said that they don’t refund the consumer, instead they give you a credit for a future purchase... I was appalled, I demanded them to refund his card because there’s no way he’s ever using this company again and she placed me on hold to get a “manager's” approval. They refunded the card and it only took 45 mins of my time being put on and off hold. Do not use this company!!!

I've used Bouqs a few years ago and was quite satisfied. I purchased a Valentine's Bouquet for my wife but what she received was a bouquet of dead, rotting flowers. I contacted customer service who told me that it is their intention to provide beautiful flowers. (Like I thought that it was their intention to provide dead, rotting flowers). They offered a full refund, as if I should be grateful for not paying for an unacceptable product. Good customer service would have been to immediately provide a full refund, without being asked, and offering a free or discounted bouquet.

My Husband ordered flowers to be delivered to my office for Valentine's Day. They came but they were all dead, every single one of them. When I picked up the roses all the petals just fell off. All of the other flowers in the arrangement were brown and folded over. We are so disappointed! We will never order from this company again and we will not be recommending them to anyone. The only reason I gave even 1 star is because they came on the correct day. Very disappointed.

I placed an order to be delivered for my husband's birthday which just happens to land on Valentine's Day... I used a promo code that I gained from another purchase. Just had to pay for shipping... I received an email this morning with a status that it was being shipped. When I tracked it, it stated that the shipping label had been created and should arrive by 3 pm thru FedEx. It is now 6:10 PM and my husband just got home from work empty handed. I checked that status on FedEx website only to see that no progress has happened. The company never reached out to inform me of a delay. I understand that it is also a busy day because it is also Valentine's Day but if it wasn't possible they shouldn't have let me place that order...especially because I paid for shipping.

I ordered flowers to be delivered on Valentine's Day and they never arrived. There is no Customer service number ANYWHERE on their site. (I wonder why.) I finally found the number through my bank transaction, only to be told to go to their website. VERY UNPROFESSIONAL! I sent them an email with no response. I will NEVER do business with this company again and I do not recommend them.

Why do companies come out of the woodwork and promise things they know they can't make come true... I was completely happy with the flowers I had been purchasing from another company but Bouqs commercial convinced me to try them... Shame on me... Now I'm here trying to explain myself to the woman I love and to why I don't love her anymore because I always send her flowers on Valentine's Day. Shame on Bouqs and the service they say they provide. Won't answer phones. Who does that... I can't go lower than a 1 star or I would.

Ordered flowers from this company for my wife on Valentine's Day. Flowers were ordered on February 11th and delivery scheduled for today February 14th. I received an email yesterday confirming the delivery for today. No flowers were delivered and went to track the delivery. It is scheduled for tomorrow. We are going out of town for the long weekend and will not be back until Tuesday. Needless to say I am very disappointed...

I’m the type of person who never leaves bad reviews because I’m usually easy to please. This time however, I am so livid that I created an account just to leave this one review. We all know Valentine’s Day comes once a year. I spent $42 for something that looks like it was run over by a car. I scheduled the flowers to be delivered to my wife’s work today Feb 14 and I am beyond pissed and frustrated with what my wife received. I will never be buying from this company again! If you’re reading this review and wondering if you should buy from them or not, trust me it’s not worth it. From the looks of the reviews you have a 50/50 chance that you’ll receive a worthless piece of junk.

I chatted into their support after getting booted off numerous times previously. Finally got through at 5:30 only to be told they dropped the ball and weren’t going to be delivering my wife’s flowers on Valentine’s Day even though I ordered them a week in advance. Kristin was very nice, I appreciated the refund, & I wasn’t going to ruin her day for the company’s mistake but given the time-frame of me placing the order, the complete lack of notice that I wouldn’t get the order (I had to reach out to them. If I didn’t who knows if I would’ve gotten any notice or refund.), and on one of the days of the year where both are as important as they are I won’t be giving them my business anymore.