The Bouqs Company Reviews

I ordered a deluxe order of flowers for my husband, they were delivered the very next day! Each flower was individually wrapped, and smelled awesome. Just as the picture showed. My husband, who is the greatest man ever, truly loved them. Happy with the company and the products so far. :)

I've ordered from Bouqs on at least 3 separate occasions now. Sometimes having multiple orders sent to the same address on the same day. On every occasion, I have received exactly what I ordered and on time. The major draw to me is that these are flowers sustainably picked from around the world, and shipped fresh, at a competitive price point. I have always been very pleased with the arrangements that have arrived. The flowers have always been stunning, vibrant, and enduring.

My recipients, mostly people in their 80s and 90s, have all been very pleased with their Bouqs. I don't understand all the negative reviews. The website clearly describes how the flowers will arrive and what to do to take care of them. If you follow the directions they bloom beautifully and last for a very long time--longer than most cut flowers--and have a wonderful aroma. As for the reviewers who seem *shocked* that their flowers come from ECUADOR... Are you really so ignorant that you don't know where commercial flowers at Walmart and the grocery stores come from? Not only are the vast majority of those flowers from foreign countries, they are most likely from farms that use environment destroying farming practices and horrible labor conditions.

My experience with Bouqs has been positive both as a recipient and as someone sending flowers to a friend. The flowers gifted to me were in bud form as described and opened beautifully within the day. The flowers lasted for a good while with care and changing out the water demo-regularly, etc. A portion are still thriving now, about a month later. The experience with being gifted the flowers led me to want to gift them to a friend. They arrived on time and appeared to be as described. The order was without a vase, however, because the one that arrived to me was dented, so it seemed not worth the $12. Essentially it's been all positive - it is surprising to see that others have not had the same experience.

Bought my mother the largest order of vibrant and colorful tulips. First birthday for her without my dad, who used to buy her a table full of beautiful flowers every year. I wanted to make it both familiar, but special by getting her tons of colorful flowers. Bouqs send ALL WHITE TULIPS. White flowers for her birthday after her husband died of brain cancer. Colors may vary doesn't even begin to explain how purple, pink, and white were instead all white. Was so disappointed. For a flower company, they sure didn't consider the meaning of particular colors and flowers. The company sent another order of the same flowers at no charge. Great. More white flowers to remind us.

I have ordered now twice, both times disappointed! I gave them the 2nd chance just to give them one more try. My mistake! Contacted customer service and got no satisfaction. Never as the picture show for the size bouquet that I have ordered. What flowers there are. Sad! Never ordering from them again and I suggest you don't either.

I made the mistake of choosing "Designer's Choice" and I also picked the deluxe which is the more expensive option. It was the laziest looking arrangement for $70+. I submitted a complaint to no avail. I would've been better off spending half the money and having a friend put together some flowers from a grocery store or just shopping somewhere else where I have received consistent service.

I ordered 3 separate orders from The Bouqs company from their website. The website had dates by the floral arrangements. So I ordered from what I thought would be the accurate bouquet for the flowers. The pictures are extremely misleading. I sent an arrangement to my supervisor and a few of my professors. I was so shocked and underwhelmed, as the flowers did not look anything like what the pictures on the website showed. They were about 12 stems of green plants. No flowers at all. We trimmed them and placed in the tin vase we purchased from Bouqs and waited a day to see if something magical would happen. Nothing flowered.

The order was for a dying friend's birthday (she probably won't be here next year). The order was never delivered (3 days now) even when I wrote many email starting on the supposedly delivery date. Terrible experience! Please don't buy from them.

I ordered flowers that were beautiful on their website. When my daughter in law got them; vase was broken and flowers were in bud form. I asked for a refund but they said give it 2 or 3 days for the flowers to bloom and if they don’t open let them know.

When seeking a delivery service, you would expect them to execute the one, simple, thing expected of them, right? Wrong. My fiancé planned two weeks prior to our anniversary to have flowers delivered to my office. The day came and I was left wondering if he had forgotten. The DELIVERY company was incapable of DELIVERING the flowers on the set date. Instead, they showed up a day after, shriveled and dead. A nice gesture from my loved one was soiled due to unprofessional service and a sub-par product. When I consulted customer service, they sent a template apology without reimbursement or full refund. Total scam.

I order flowers every year to send to my mother for my deceased grandmothers birthday. I have a account with ProFlowers and usually order from them, However ProFlowers the last two orders came were wilted & dead by the time they got to my moms house. So this year I decided to look around for more quality flowers. Found the Bouqs website with many Growers from all over the world.

When I tried to use the two Groupons I purchased for $20 off each order, the "free shipping" offer disappeared, but not until I got to check-out, so I had to start over again. In the end I actually "saved" only $5 on one order and $10 on the other. More importantly, Bouqs' "100% Happiness guarantee" is also false. I ordered 2 double bouquets. One bunch in each order was wilted in 24 hours and the other bunch within 3 days. (Flowers that I get for $5 at Wal-Mart last at least a week.) Lastly, their customer "service" was horrible. They told me I had to text them photos of the wilted flowers before they'd believe me, but then gave me a bogus/non-functioning number and email to which I was to send the photos. In the end, even with the minimal savings, I still paid more than any other flower service I've ever used (and I've used many) for far inferior quality. I will never use them again and recommend that nobody does.

I ordered an expensive bouquet from Bouqs and the flowers arrived in poor condition. Many buds were broken off, flowers in shock from being dry and overheated, etc. I tried them again, and the flowers arrived in better shape than my first order but they were shipped from ECUADOR. The box was open (must have been inspected and not resealed at customs) and, again, some buds were broken off, leaves had fallen off, no care instructions or flower food enclosed, not in good shape. I'm NOT looking for Consumer Affairs to intervene, but instead I'm writing to alert others about the condition of their flowers upon arrival!

I have ordered multiple arrangements from Bouqs and all have been beautiful! The flowers arrive very quickly and in great shape. No dead or wilted ones. I highly recommend this company (In the event you order lilies, tulips, etc they will arrive in bud form. As they should!).

WORST CUSTOMER SERVICE! Sent flowers to my out-of-town boyfriend for his birthday. The Bouqs delivery system which is FedEx just didn't try to deliver. They claimed the business wasn't open at 9:20 am on a Friday - which is not true. It's a place of business that is staffed by 8 am every week day. The Bouqs "customer service" said they would try again on Monday! Three day old cut flowers, not on the day promised which was the birthday, is completely not what I ordered. This is a pathetic performance for a company that sells execution. The "100% happiness guarantee" icon on the website is a joke.

Flowers were delivered half dead/wilted. All the vials were empty. No water in them and these flowers were "said" to be overnight because FedEx screwed up on the first order that did not get redelivered as FedEx stated they would redeliver next day and DID NOT! So this, a week later, was suppose to be the second order of so called FRESH FLOWERS! WHICH WERE ANYTHING BUT FRESH! Back and forth with customer service, the two woman I spoke with were very nice and did apologize for all the inconvenience but the gentleman that emailed me kept dancing around the issue saying I needed to wait for the flowers to perk up once in water. I have NEVER had to wait for flowers to PERK UP! REALLY!!! I emailed him four times telling him the same thing that there was no water in the vials and that overnight flowers should not be dead/wilted etc etc!

We ordered flowers for a memorial service, and they let us know late afternoon/early evening the day before they were scheduled to arrive (a week+ after we ordered) that they would be canceling the order / couldn't fulfill it. Words cannot explain how appalled I was with the service provided. We wrote in explaining how upset we were and they never even wrote us back.

The first time I ordered from The Bouqs, I sent two bouquets, and neither of the recipients ever said anything negative about them. I did not see either bouquet, so I don't know if they were just being nice. One of them was my mother, after all. This time, I purchased a license code from DudeIWantThat.com. It was a deal where you pay them $35 for a $50 code that you can put toward purchasing a bouquet on Bouqs. I went online to Bouqs and began placing an order for a $50 bouquet, and it said it could not put it in my cart, but didn't say why not.

I ordered a few bouquets from Bouqs.com that were beautiful. But the third and fourth orders were so disappointing. I sent an email with pictures of the third bouquet and they did give me a credit. I recently used the credit and ordered the same bouquet from their website to be sent to a different location. The bouquet I ordered from their website had roses, hydrangeas, pink accents and beautiful filler. (Picture below)

First, I sent these to a friend who lost her spouse. Never heard anything. I assumed they were delivered. Second time I sent them for a friend who was just diagnosed with cancer. First a week after I placed order they were cancelled because the date I was able to select for delivery was actually more money than on the website was showing... So they just cancelled it.

Terrible service. Flowers arrived dead and late. Then I called for a refund and couldn't get a hold of anyone after ringing for 15 minutes. Still haven't received a callback or email. Going to the bank for a refund!!!

I am now dealing with my second disappointing experience with this company. The first go-around, I ordered a standard bouquet of roses. The roses arrived on time, but were wilted and nearly dead upon arrival. I immediately followed up with customer service. I was assured that the roses would come back to life once put into a vase with the proper nutrients. Well, 5 days after doing so, the flowers never regained life and were basically dead. I was never offered a refund or alternative (100% satisfaction guarantee?).

I ordered a few bouquets to see how they looked before my good friend's bridal shower as I knew Bouqs would be perfect for wildflowers. Easy transport and they last long. When they arrived to my office I was surprised that Bouqs sent extra flowers! Everyone in the office was so happy. Our day was a little brighter because of the Bouqs team. Amazing. I adore Bouqs.

My sister in law sent flowers to my mother, who happened to be out of town so I picked up the flowers. I was appalled by the poor condition of the flowers and contacted the company (with photos), assuming they would be happy to have the opportunity to send a replacement before the sender or recipient even knew what happened. Not so. They told me the best they could do would be to credit the sender's account for $15. When my mother arrived, I gave her the flowers. She obviously appreciated the thought but we both felt bad for my sister in law, and didn't want to tell her what a mess it was.

1.0 star rating 6/4/2017. First to Review. I ordered what looked to be a beautiful expensive orchid from this site and it showed up broken and without most of the flowers on it. 4 emails back and forth asking for a refund from The Bouqs garnered nothing more than asking for more pictures. I did send pictures with the initial email and they still refuse to refund me OR offer a replacement. With the number of online florists out there you would think they would do a better job at keeping their customers happy. Never again.

After receiving a very sad looking bunch of flowers I decided to call Bouqs.com - how convenient they don't have a contact number!!! After reading the reviews it became quite obvious I wasn't the only disappointed recipient of gifts sent from this company. How are they still in business?? My flowers arrived the day after they were sent but were in shocking condition. The roses and other flowers were all damaged and wilted. It looked like something you would send someone you didn't like!! This is not acceptable. Friends paid good money for this nice thought. Unfortunately, their delivery of this product leaves a lot to be desired. Long story short - Stay away.

We ordered flowers through The Bouqs, with a delivery date for the Friday before mother's day. They didn't make it that day, but we were promised they would get there on that Saturday. They were not delivered at all and from the tracking data appear to have died in a Fedex warehouse in Denver. We received a voucher to reorder and placed the order again. The flowers did NOT arrive on the promised delivery date the second time either. They did show up a couple days later, after I complained and had to really argue to get my money back. The Bouqs almost didn't give me money back and blamed the delivery issues on FedEx. I am glad I called when I did because the flowers she ended up getting were hideous. They looked nothing like what we ordered, were sparse, and mostly dead. They definitely did not look professional. I will never use this service again and would discourage anyone else from using them too.

I have been the recipient of flowers from The Bouqs company on more than one occasion and have been extremely disappointed the last few deliveries. I have not complained to the company nor written a review as I did not want to disappoint my son which is the sender of the flowers. However, after the last shipment this week (tulips) I must voice my concern. The flowers were weak (broken stems upon removal from the box), wilted and of such poor quality I must toss them after only 3 days. I will recommend to my son to use another company.

I ordered a one year subscription to Bouqs for my wife's birthday. The flowers were to arrive every month on the same date. The first month, the flowers were great, but the quality declines every subsequent month. By the 3rd month, the flowers wilted after a day or so. The 5th month the flowers didn't arrive. When I attempted to contact Bouqs to inquire about the flowers, I got no response. I tried multiple times, but they appear to have no customer service. Frustrated, I cancelled the subscription and requested a refund. Still no response - of course there has been no refund. I have escalated this with PayPal and am hoping for the best. Please save yourself the aggravation and don't buy from this company.

I ordered Mother's Day flowers for my mother in Arizona. They were left at her door without notification in 95 degree heat. They were dead when she found them. I contacted customer service and got a standard form email stating that they would contact me within 24 hours. No reply, sent another email, still no reply. Out $100. I won't order from them again.

I spent about an hour trying to decide which flowers to send my mom for Mother's Day. I ultimately chose the "Class Act" mainly because of the muted colors which I thought looked very happy! My mom texted me to say thank you when she got her flowers and said they looked very healthy (at least they were healthy) and she sent a picture. I was very surprised to see that the roses which were supposed to be a very light pink, were very dark red.

I would never recommend this company. I received an overpriced terrible bouquet of flowers. On top of a terrible bouquet the card that came with it was all bent up. I complained and nothing was done. I would never recommend this company. Horrible experience.

If I could give less than one star I would. I ordered from this company and spent $70 and received dead flowers. I've emailed the company multiple times and haven't heard anything back from them. Don't waste your time or money.

Received very generous bouquet as a gift. Would have been thrilled BUT the 13 roses look as if they had been picked & packaged weeks ago. Wilted, browned & bruised. The carnations not much better. The company offered to put a 15.00 credit in senders account... For the cost, the entire order should be replaced.

So the first time I used The Bouqs I had bought a Groupon and that order went just fine, decent flowers arrived on time to my aunt's place. I liked that they were sustainable and used the source, the growers. Well I bought another Groupon and paid a bit extra for a mother's day bouquet. It never arrived. They couldn't find my order because I had done it as a guest instead of linked to an account. I had to send them my bank statement as proof. 13 emails later they finally admitted it was their fault and they would refund me, which they have not, and to use the Groupon again but it has since expired. I'm out $32 and no flowers for my mom. I have them a 2 only because the first order went through fine. I am very frustrated with this business customer service.

Absolute worst floral delivery experience ever. They have no phone numbers to call customer service, so you are left to sending emails and receiving inadequate responses. Supposedly they offer same-day shipping, but my order for Mother's Day was supposed to be delivered an entire week ago and is still nowhere to be found. Originally, I decided to take advantage of an offer for a "free" ($40 discount) bouquet. They made up for the discount by charging $20 for shipping and $12 for a vase. I had to place the order by email to customer service since the website kept clearing my cart before the order would process.

Ordered The Bouqs about a year ago - great experience first one/two times. Shared my experience. Have received flowers from them multiple times since then as gifts and every time I have written to complain. They give you credit - but don't allow you to use it unless bouquets are full price. Mother's day flowers were received and the next day, after of course water/food, they started to die and never opened.

Mother Day's Special Not honored. Tried to purchase a "free" bouquet with a $20 "shipping fee" as a first time customer. None of the 3 $40 options were available and by the time their terrible customer service people responded it was impossible to get an arrangement delivered on time. No apologies, always a different rep responding to my email. "Nothing we can do". Terrible policies, extremely vague promotion details, no follow through and no attempt to better the situation.

My daughter ordered Mother's Day flowers from The Bouqs Co. Not only did they not come when promised, but when they finally arrived 8 days late, they were blackened and had petals falling off the flowers. Have used other mail order flower companies and have had good results, but this one is deplorable. They shouldn't be in business.

I ordered what I thought was a beautiful bouquet for my daughter's first Mother's Day. The flowers arrived on time. The colors were beautiful BUT they died two days later never blooming. I tried to contact the company and there is NO phone number to speak to anyone!!! I submitted an email. I again submitted a second one with pictures! So sad wanted to leave this company!!! All I can say is the ProFlowers my son sent me are blooming and beautiful. I won't order from Bouqs again. I am going back to ProFlowers.

My son who treats me extremely well would throw a fit if he knew what was delivered to my home for Mother's Day. 3 carnations and 3 roses made up the arrangement, and the roses died before ever opening up!! Wow, seriously? This floral arrangement was the ugliest I have ever seen. Shame on you for charging my son anything for this crap. I am still considering whether to tell him or not. Really pissed off.

Ordered two Mother's Day bouquets. My mother in law actually text me a photo and wrote 'Thanks, they are fine'. I was absolutely abhorred by what was sent to her. When I notified customer service they weren't going to do anything but send her a video about flower care. This is not a joke. And then after I got very steamed they offered me $10. Unbelievable. ***Do not do business with this company***

Please don't depend on this company! If your flower delivery is timely, find another flower delivery service. On Mother's Day, probably the MOST important "flower holiday", they screwed up! Ordered for delivery 3 days early JUST TO ENSURE THAT WE'D HAVE THEM IN TIME. When they didn't arrive, contacting them is restricted to email. They do respond, but several hours later. They asked me to wait so they could research the delivery problem. No further response. Next day I make another inquiry. Again I'm asked to wait with much apology.

My sons sent 24 roses to me for Mother's Day! 12 sad, wilted petal, dropping, brown leaf roses arrived! I loved the thought and didn't want my boys to know how awful they looked so I contacted the company instead. Well apparently it was because I didn't know how to care for these specially grown and nurtured roses!!! I should watch a video link they provided! I'm 60 and have cut and arranged a lot of flowers and these were the worse ever received by mail!! And I would have let it go if the company had responded with "We are so sorry. We will refund your son's account and send you more so you can see our usual quality" but NO! They said "not possible for the flowers to be low quality and NO not refunding unless the buyer request a refund!"

Don't order flowers from Bouqs.com. Two separate orders placed on bouqs.com for Mother's Day flowers were totally unsatisfactory. The flowers were not those that I ordered (as depicted on their website). Not only were they entirely different - and less attractive - flowers, they were mostly wilted or near-dead. Both of the recipients felt it necessary to tell me I ought to complain and try get my money back. When I contacted bouqs.com (twice!), all I received was an email stating they were sorry. I wasn't satisfied. Be warned.

Worst flower delivery ever! My daughter ordered flowers for me to be delivered the day before Mother's Day. She's in another state but checked online and learned they had not been delivered so she followed up with them. They then promised a Sunday delivery. When she saw I still had not received them on Mother's Day, she called to apologize because I was feeling very forgotten. She explained the horrible customer service experience she had with them and said she was still working on it but that the flowers would be very nice, including a plant that I could then pot and keep.

It's infuriating to see that my experience was not just a one time thing... Everyone has the same experience when ordering from The Bouqs. I took a chance on a new company without reading any reviews and it was a frustrating and embarrassing experience! I ordered Mother's day flowers for my Mom with a delivery date of the Friday before Mother's day. Friday comes and I receive an email saying the delivery date would actually be Saturday. One day later and they were sending me a store credit, so no big deal. They then send me an email Friday evening to say my order has been shipped.

Customer service did get back with me right away via email, but a credit doesn't really help, as all my funds went to buy THESE flowers, and so I can't get replacements that look less shopworn (and are perhaps whole). I'll never order flowers from them for any important occasion again, so I'm not sure when a store credit would be used!

Don't waste your time, money or efforts on this company. My daughter sent me flowers for Mother's Day. They arrived via FedEx with Saturday delivery. Flowers were droopy & dead. I trimmed the stems, & added packet enclosed into fresh water. I tried to revive them... When I awoke in the a.m. the following day, they were still dead & droopy. So I emailed the company. I got an immediate email response and I was told to removed all leaves, cut stems (I already had), and put into direct sunlight, and they will bloom and be beautiful. Well... They still look horrible, dead and total drooping.

My adult children sent me a bouquet for Mothers Day. They live in CA, I live in NY. The roses were brown, as were the carnations. The mums were crushed and broken off the stem. The spider mums were fine - they were wrapped in nets. I told my daughter how the flowers arrived and she contacted the company. They told her it was normal for some of the flowers to be brown. Really? I wouldn't buy these flowers from a supermarket for 19.99 and I'm sure my children paid a lot more than that. ProFlowers guarantees their bouquets for two weeks. These flowers are 50% dead. Do no use.

I ordered a bouquet for Mother's Day with a 10 day lead time. Not only did they not deliver on the day before Mother's Day, as promised, they are not planning to deliver my order at all due to a "technical issue." I was not informed of this at ANY TIME until I wrote to their customer service to find out where my order was. And it wasn't until I asked directly when the order would arrive that they informed me that it would not be delivered at all. This company is awful and I would steer very clear of them.

My daughter sent a bouquet of flowers from this company for Mother's Day. I can say, without fear of contradiction, these are the worst, most pathetic bouquet of flowers I have ever seen. Many of the stems were broken and the flowers just hanging and many of the petals had fallen off. One side looked like the driver must of sat on them. I cannot express how bad these flowers were. Save your money.

I ordered a "deluxe bouquet" of tulips for my mother. There were suppose to be 36 assorted tulips but what they sent were 20. Had I not ask what was sent I would have never know they had shorted my order (I am in CA, my mother in VA). I feel my money should have been refunded but they said they would get me a credit on my account. Why would I want a credit with people that can't fulfill a simple order. Guess I should have check with ConsumerAffairs before using them because their reviews are not good!!! Do not use them!!!

I received two dozen red/yellow roses from my children for Mother's Day. The box arrived via FedEx from The Bouqs, which I had never heard of. The roses were carefully packaged and are all beautiful. I have a very full vase of flowers, they smell great, and now I am considering ordering from this company. I would recommend giving them a try.

I bought these flowers for my mom for Mother's Day and they came wilted and crushed. I will never use this company again the company basically said to wait for the flowers to bloom before addressing the situation. It would be a miracle to bring these flowers back to life.

I received The Bouqs flowers for Mother's Day. I was saddened to see they weren't as fresh as they should be and after seeing what BEAUTIFUL flowers they were capable of, I had to request a refund or credit. I did this the next day and within ONE HOUR I had a credit IN my online acct! I am satisfied and will use this credit today as I want to enjoy a new arrangement! I hope they are beautiful! Will let you know.

Rotten, dry, dead flowers from bouqs.com. Kevin ** and Jade ** paid for them and the company sent junk! bouqs.com had better reimburse them or sent fresh ones. They've sent them before, and were fine, but this time, the flower company (or FEDEX) really messed up! Thanks for thinking of your mom, and we still love you - NOT your fault!

Twice I have ordered from The Bouqs company. Once for Valentine's Day and now Mother's Day. I am furious. This makes two times that I had to go out and buy another set of flowers. I got my money back the first time. But it was a big inconvenience to go and buy another bouquet. Took a chance again because I have never had any problems with any flower company I have used in the past. Was taken by their advertisements I guess. The second time again wilted Calla Lilies. 75 dollars down the drain. I did not ask for my money back but they have lost a good customer for life. Feel defrauded.

Received a box of dead flowers today from Bouqs Co.!! No water tubes or wet anything. Left at my front door for who knows how long. I have never seen flowers delivered like this. You should be ashamed to take people's money. I would never order from you and will spread the word.

Flowers arrived dry and wilted. Roses blooms fell off when I opened the bouquet. Many petals were brown. These were sent as a gift from my son... I would never tell him that the quality was so poor, but it saddens me to know that he spent his hard earned money for such poor quality, when there are so many other florist choices on the internet.

I received a "24 stem" bouquet of "fresh from the farm" flowers with a vase for Mother's Day today. The FedEx delivery person was hesitant to leave them - when moving the box you could hear broken glass. But, being Mother's Day, he left it up to me to accept the delivery. When I opened the box, not only was the vase shattered, the quality of the flowers was extremely poor. I understand some flowers may be damaged in transit, but these were brown, falling off the stems, all the Freesias were wilted - the only hardy thing in the lot was the decorative greens. I visited Bouqs.com to see what this was suppose to look like; their description: Send this mixed Bouquet featuring a succulent and alstroemeria, solidago, aster, and more. Freshly cut on our farms on the California coast. Next day delivery! Not even close. Bouq.com does not provide a phone number for complaints. We'll see about their 100% Happiness guarantee.

Two different flower arrangements were shipped in the same box since it went to the same address. I ended up giving "both" to one person and I did not realize this. My money was refunded. Please remove my review.

My co-worker ordered a bouquet for delivery Wednesday and it's Thursday night and the order still has not shipped. We really wanted to surprise a co-worker but now looks like I will have to find another florist and deliver the gift late. After complaining yesterday afternoon she promptly received a reply from Bouqs apologizing and suggesting she reply again if no delivery by end of day. Of course there would not be a delivery that day because the FedEx tracking indicated nothing had shipped. They also promptly charged her cc but we have no product to show for the payment. I am livid with this company's service!!

Tulips that were sent for a friend's birthday arrived in poor condition. After the recipient and myself reached out (with photos) I was told they would credit my account $15. After I replied again with my disappointment with their lack of customer service they replied with "..we have given you as much as we can". Not worth the time, energy or money to order flowers from The Bouqs. They lost a customer today.

I received an offer to try out The Bouqs. Taken with the direct farmer to recipient story, I ordered two bouquets of double blossom pink and pale orange pink roses, very specific named roses. I received one dark orange red bouquet and one single blossom yellow bouquet. Not even in the same color family. When I reached out to them, customer service offered me 10% off my next order, explaining the change of color "rarely" happens. Since both were change of color, I am sincerely doubting that claim. I think this is a sham company - The Bouqs is a middleman like all the others, only they lie on the website to get you to buy and then strong-arm you that the color of the flowers does not matter.

Fool me once, shame on you. Please refrain from purchasing from Bouqs.com. Unless you like disappointment, customer no-service, or extreme frustration, save your money and go elsewhere. Ordered from Bouqs twice - a year apart - for our daughter's birthday. Neither time did the flowers arrive, neither time did I receive a response after sending no fewer than four emails requesting a refund. Might be a good idea, but this company can't get their act together!

I have ordered flowers with this company for a special event. The flowers I received today are the most ugliest and tiniest bouquet I have ever seen. First of all I order 12 of those flowers, I did receive only 9!! Those flowers are super tiny and look as if they are already 2 weeks old. In addition I have ordered them with a glass vase and what I got is an ugly, grey, plastic cup (!!) - ARE YOU KIDDING ME?! I honestly wonder why I was charged $102??? This is so disappointing and a COMPLETE RIP OFF!! I needed the flowers as a present today, but what I got looks so ugly, old and cheap that I need to contact a local florist now and get a new bouquet.

Everything I have to say is pretty much what has already been said below. Flowers ended up being scheduled for NOT the day I paid for. Flowers never arrived anyway. Bouqs says they have no idea where they went and blamed FedEx. They offered to setup an account for me to make another purchase. Never setup account as far as I can tell, never sent another email I was supposed to get. I asked for a refund and they are giving me a run around now. If it continues I'm going to their office which happens to be about 20 minutes from where I live. I highly recommend you go with some other better established flower company. They never sent an order number.

I have worked with flowers for well over 15 years and although I do not currently work in the floral industry, I still purchase flowers through a variety of ways, including point-of-sale purchases, traditional flower shops and recently purchased flowers for myself through The Bouqs. After reading more negative reviews than positive reviews, I decided to order a $70 bouquet of ranunculus to give this company a test.

I like the business concept of Bouqs which is intended to cut out the middleman, but unfortunately that cuts our quality control as well. For $50 I bought a bouquet of flowers to have delivered to my mother for her birthday. They arrived on time which is great! The price was relatively less than the competition, but the flowers were embarrassingly sparse. I understand the main expense is delivery, but they looked like Charlie Brown's Christmas tree. Very sad.

Overcharged my account $698.16 -- I have ordered individual arrangement from Bouqs multiple times over the past year or two. Their flowers have always been beautiful and prices excellent. This past Christmas my husband had me set up a subscription so that I would receive flowers once a month at my job. Payment for the subscription was tied to our PayPal account, which in turn is tied to our checking account. The first payment was taken from PayPal on 1/4/17 and I received my first bouquet around January 10th. The flowers were beautiful and lasted me about two weeks.

I placed an order with The Bouqs Company last week for a delivery of their "cuteness" bouquet. I placed the order for my parents and Great Aunt. Both orders are the ugliest floral arrangements I have ever seen and paid for. I emailed them Sunday afternoon. They did a send a quick canned response explaining all I had to do was wait 2-3 days for the buds to open. There are no buds. These flowers looked like they were picked from leftovers at the flower mart. 7-11 has better looking bouquets than this. So disappointed. I was hoping to send my parents and Aunt, beautiful Easter arrangements. They got the most pathetic bouquet ever. So not worth $150.00. I will never order anything from "The BOGUS Company".

I saw this company advertised and it looked to be a neat idea- different kinds of flowers from different growers around the world. My first order a few months back arrived on time but looked like they had been run over by a car. They made it right with a credit. When I ordered again using my credit the flowers were on time and beautiful. They lasted nearly a week and my wife enjoyed them. Thinking the first order must have been a fluke, I ordered some for our Anniversary, as a surprise. WELL THE SURPRISE WAS ON ME!!!

I've now ordered 3 times from Bouqs.com. First, note that the Farm to Table Bouqs arrive with some work to be done to them. To varying degrees, leaves may need to be trimmed off, thorns cut, and of course stems cut again. Also, the unwrapping of all the protections around them can take time. Note this, because this kind of flower arrival is not for everyone.

It was odd, because he didn't tell me all day "I got your flowers" - this is a guy who was texting right after open heart surgery. This is not a guy who would let flowers go unnoticed...

My husband tried this service for Valentine's Day and I received 3 dozen of the most beautiful, cream & burgundy colored, fresh cut roses for a very reasonable $60. I like to arrange my own flowers, so this is not for those who prefer a 'florist prepared' delivery in a vase. It is wonderfully wretched excess to have that many fragrant roses in the house. Absolutely recommend.

I had used Bouqs before on two different occasions and while the flowers did arrive, I noticed that there was no confirmation of any kind and I had to personally call the recipients. On the present occasion, the flowers I was forced to order on an expedited basis never arrived for the memorial service on Saturday. My ORIGINAL order simply vanished and, because a day was lost, other flowers, my second choice, were rushed and never arrived. There was no package, no delivery tag with instructions, NOTHING. The flowers are now scheduled to be delivered, according to the FEDEX tracker, on Tuesday, April 4. The flowers will be dead on arrival for a mother who died last week.

I tried to place an order on their website and it looked like it went through but I never received an order # nor a confirmation email. Then I noticed there was still my order in the cart so I went through the process again because I wasn't sure if it actually went through. Again with no order # and no confirmation email so I contacted customer service and they said they looked at their database and I wasn't charged for those two times and they can either submit my order for me or I'd have to go back on the site to do it. So I told them to go ahead and do it, I needed flowers delivered in 2 days. They submitted it and I contacted them because I never got a confirmation (AGAIN) and they said sorry something went wrong, please submit your order again but we can't deliver it on the day you want (because now that's the next day) it'll have to be for 2 days later. OMG SERIOUSLY!?!

I received a Bouqs bouquet for mother's day from my son. I loved the combination of flowers, as well as the colors. The flowers lasted well over a week. As a florist myself, I was very impressed with the quality and longevity of the flowers.

My daughter received flowers from a friend. They were delivered a day late and then arrived an hour after they said they would deliver them. They were pathetic. Attached is the image. I would not recommend using this flower service.

Terrible flowers and a rip off. Flowers were smaller than my hand, vase was cheap, cost was over 100 bucks but when I asked for a refund they said I could take 10% off my next order. No phone numbers, no person to talk to, all automated. Not happy with this company and seems a huge trend looking at various reviews.

When ordering a Valentine's Day flower arrangement, I did research to find a better company than the ones like 1800Flowers, or FTD as they do not vet the florists they have contacts with. With that I discovered 'The Bouqs' through my Facebook recommend sites, and through articles on Google. I made my Valentines order to surprise my spouse and then I received a text saying "Thank you for the dead flower arrangement. Hope I mean more to you than this dead arrangement." I was horrified that my Valentines had just been ruined by a flower delivery company AGAIN, which seemed to have good reviews (which I now believe are false reviews). I made contact with "The Bouqs" which did not replace the arrangement but only supplied a company credit, not even offering to refund my cash I paid.

I received the Hermosa Gerbera daisy/eucalyptus bouquet as a gift from my daughter. It arrived on the day she told me to expect it. The blooms were the most amazing color and what really impressed me was that by following the care instructions for changing the water the flowers looked as good as new a week later and lasted 12 days!! That is amazing for any cut flower bouquet but especially Gerbera daisies.

I set up a subscription and was mad at myself because I did not read the bad reviews. I am thrilled with my purchase and received the most beautiful Ecuadorian flowers. They smell lovely and the roses are very full. I highly recommend this wonderful company. I sent a bouquet to my friend last week and she was thrilled as well! Thanks to the whole staff at Bouqs.

Last year I set up for my mother to receive flowers on both her birthday and mother's day through Bouqs. Unknowingly, this set up an annual plan for her. Last summer my mother was diagnosed with terminal cancer and when I realized they were sending her birthday flowers I quickly cancelled all future orders as she may not be here but figured the birthday flowers would be nice. That is until she gets a bouquet of white lilies without a card. I cannot imagine her worry as white lilies are generally present at funerals but then an anonymous sender too! What should have been a happy birthday surprise (well not too much of a surprise as my card should have said Happy Birthday from your daughter) turned out to cause much distress to a dying woman. TERRIBLE.

Where to start? I ordered my wife Valentine's Day flowers as my first order through The Bouqs and it arrived a day late. They responded to my customer service request several days after the fact and offered me a credit when I asked for a refund. The flowers last a few days tops. So since I did not get my money back I figured maybe that was a fluke and I would use the credit for flowers for her birthday. They screwed me again!!! The flowers are not going to be delivered on time, customer service is nonexistent and whatever arrangement they have with FedEx who is normally pretty reliable sucks. Do not order from them, I don't care if it is free. You will be disappointed and pissed off.

I purchased the Groupon to get $40 of flowers for $20. The first laughable point is even finding flowers for $40. While the site had a few options that were $40 it's not as black and white as you may believe. The $40 bouquets were very small and only included a few stems but for an extra $15 you could get a normal-sized bouquet which I did because at $35 still seemed like a deal. Then to my surprise it was going to cost an extra $12 for a small, crappy tin can they called a vase. I didn't spring for that option because I was obviously trying to save money by using Groupon and I could buy a much nicer and cheaper vase with the money saved if needed. Still with a total of $35 I was feeling pretty good and went to checkout. This is where things got worse. I set up the delivery date and applied my coupon and checked out only to find that they charged my credit card the full amount of the flowers which was $55.

I ordered my mom a bouquet of flowers and what she received looked NOTHING like what I ordered online. I totally understand that local florists need to swap out flowers based on availability but mine was 80% filler flower. There's no excuse for this. The company really wasn't helpful. All they offered was a credit for $15 in my account. I'm never using this again - there's no way to trust you'll get what you paid for and what I received was not even close to $100 worth of flowers. I live in a different city than my mom so I honestly think they thought I wouldn't see this in person and could get away with this. But I was home for the weekend and saw it. Totally disappointing.

Ordered from The Bouqs twice. Both for Valentine's Day in different years. Both times several of the flowers were damaged during packaging and had to be discarded. The undamaged flowers were of good quality. The count was correct but they should include 1 or 2 extra to replace those that are damaged during negligent packaging or be more careful to package flowers so they are not damaged. They also send nearly daily emails until your order arrives and continue to send many of them after you unsubscribe. Multiple "thank you" emails, multiple "package arrived" emails, marketing emails, review requests, etc. Not a single email offered any incentive to offset the annoyance.

I ordered flowers for my wife on Valentine's Day. The order shipped and was held in TN for no explainable reason. I contacted Bouqs twice. They responded the second time and said there was nothing they could do as I had asked for a refund. The package finally arrived almost a week late. The packaging had been damaged, the vase was dented and very cheap metal. The flowers had no source of water and were dead upon arrival. I have never experienced such terrible service nor a company not willing to make right a wrong. Had they even offered to send another as a replacement I would have swallowed my frustration, but they just said there was nothing they could do. I will never use them again and will advise other not to as well.

DO NOT ORDER FROM BOUQS!! EVEN AT A DISCOUNT! I ordered a deluxe Valentine's Day Bouquet for my wife for delivery February 13. The flowers arrived dead. My wife watered them and hoped they would recover. They didn't. She wrote to Bouqs and sent pictures on Feb 13. They responded with a form letter saying that we need to follow care instructions and should send pictures within 3 days of delivery. We wrote again stating that we had sent pictures and attempted to revive dead flowers. We got back another form letter that was same as the first. If you can find their phone number don't bother to call as they won't answer. Lost $60.

I'm only writing my review to WARN someone who might be like me who loves beautiful flowers and just expects to receive their money's worth! Well, that will NOT happen when ordering from Bouqs.com! I was offered a FREE bouquet of flowers from Fandango movies for my receipt of 2 movie tickets for my husband and myself. I ordered the bouquet from a picture that was delivered to my door looking NOTHING like the picture! They didn't even use the same flowers! I chose to pay extra for a vase for the flowers b/c it was going to be delivered on Valentine's Day! When the flowers arrived, I cried!! The bouquet was HORRIBLE!! I was in tears! This was late Tues afternoon. On Wed morning, I began my efforts of trying to get this DISGUSTING BOUQUET OUT! I contacted the customer service line which indicated, "due to high call volume at this time, we are unable to take your call at this time!" NOT A GOOD SIGN, FOLKS!

Bouqs wants to give me a credit because the flowers my son ordered for his sister were left "at the front door" of her campus and never received by her. This is 2/3 times that Bouqs has more than missed their mark of quality flowers. You can not reach them by phone and only after 3 emails did they respond 2 days later. I will never again go with Bouqs.

My fiance ordered me two dozen roses with pink red and fuchsia pink on Valentine's Day. He paid $65 and we ended up with 6 roses... He complained and only got store credit. Can you believe these scammers??? He should get fully credited back because we NEVER want to use their service again. They are by far the worst florist scam out there. Your business will be sued for sure. WORST business.

Decided to order flowers for my wife for Valentines. Usually get them at store near house. Have used Bouqs half dozen times with pretty good results. I had ordered them a week before VD with delivery on 14th. The flowers never showed up. No call or message from company. After two emails, they got back to me two days later to say they would credit my bill. No "sorry we will send you some flowers" or credit me with anything. 2 weeks earlier sent flowers to my mother and she complained how terrible they were too. Hadn't had a problem with them before but I've deleted their app and will buy elsewhere. Cannot even find a phone number to call and speak with someone.

I placed an order with The Bouqs flower company a few days prior to Valentine's Day. They had advertised a deal on Groupon that was too good to pass up. That being said - my expectations were set low because of the discount. I placed my order online using my iPhone (which could not be more user friendly). They post pictures of your choice of flowers in 12 (standard), 24 (deluxe) and 36 stems. It's pretty easy to tell what your order will look like by counting the blooms (a previous review stated this was misleading - I don't see how if you can count). I ordered the deluxe "fortified" volcano roses. They arrived on time, well packaged and were breathtaking.

Flowers that were to be delivered for Valentine's Day just didn't arrive. Next day a condescending email saying "Oops! Your order was a little delayed!" You cannot get a hold of a representative by phone. They threw me a bone saying they would give me 20% off next time. I refused delivery the day after Valentine's day and now have had no indication that I have been refunded at all. So much for their ad of little Mom and Pops who care! They blew it, hid behind email correspondence... The whole group are frauds! WHEN YOU CAN'T ADMIT A MISTAKE, YOU HAVE NO BUSINESS BEING IN BUSINESS! Do not put your confidence in this company!

I ordered flowers to be delivered on Valentine's Day. Promised time was 9 to 5. At 6, I sent an email saying I never received them. No reply. At 9 PM I sent one last email saying I never received them. No reply. The next day, the order status said they were delivered. However, they never arrived. Ultimate disappointment and possible fraud.

I ordered a dozen roses for Valentine's Day (2017). When they arrived, one was broken and another one was moldy. By the end of the day TWO flowers were dead. On day two a third flower died. So disappointing. What a waste of money. I contacted Bouqs.com & asked for a partial refund. I was given a $40 in-store credit to buy more flowers instead. Like I'm going to do that! NOT. I would have been happy with a 20% refund.

I ordered two orders: One for my wife, and one for my office. The order for my wife never arrived. The order for my office arrived at the office at 6:00 p.m. the day after! What a ripoff. I am calling my credit card company to reverse the charges. Never... Never... NEVER again will I use Bouqs.

I bought a dozen roses for my wife for Valentine's day from bouqs.com. They showed up via UPS in a box. That's fine I guess, but the flowers were dead. She thanked me for the gesture and then threw them away. Nothing like spending $60 for dead flowers.

I ordered a bouquet from The Bouqs Co. website for Valentine's Day and I received something completely different! The roses were dry, crusty, and falling apart. It looked nothing like the bouquet I ordered. My girlfriend and I were really disappointed. I tried contacting them multiple times through e-mail asking for a total refund with pictures of the horrible bouquet they sent me attached and no response. I also tried calling them multiple times but no answer. Just an automated message stating to contact them by e-mail. After a few days I received 1 message stating that I would get store credit. I replied back telling them I wanted a full refund and not credit because I don't want to buy roses from them. On their website they advertise 100% happiness guaranteed but I am not happy and they don't respond to my e-mails!

I have had 2 horrible experiences with this company. I am extremely upset about the flowers sent to my grandmother for her 102nd birthday!! I ordered 24 red roses to be delivered on 12/10/16 (the day of her birthday) and they arrived, still half not bloomed. The following day, 12/11/16, my grandmother informed me that nearly all the flowers were now wilted or dead!! I requested a full refund on my order. My grandma threw out the flowers only 2 days after receiving them because they were mostly wilted. The flowers were also small. Not what I expected. I sent flowers to my grandma so that she could feel special on her 102nd birthday; instead, all she got were some half wilted flowers. Terrible. I ended up receiving a credit to my account for the amount I paid for the order.

So I ordered flowers for my wife on valentine's day to be delivered. Never showed on valentine's day so I have to go and spend more money so she has flowers. Bouqs says they will give me 20$ store credit. Then the flowers arrive a day late and they are a dead. So now they won't return my emails at all. So valentine's day was twice the money and ended up with dead flowers. Do not order from this place. It is terrible.

I ordered a bouquet of roses to send to my wife on Valentine's day 7 days in advance to hope that it would get there at a reasonable time that I would be okay. Obviously, it was very important that the flowers were delivered on Valentine's day. They weren't. I proceeded to email them 3 times that day to see the status of the order and got ZERO response. I got a random email at 10 pm saying that they were sorry for the delay and there will be a $20 credit in my account. Don't want it and don't need it. Won't be using you guys again. Awful customer service and am working on a full refund on the order.

I wrote a review about a flower delivery company Bouqs Co (Bouqs.com) on February 15th. I had ordered flowers for Valentine's Day for my girlfriend and due to a delivery problem, they could not be delivered until February 15th, the day after Valentine's Day. I had a great deal of frustration because I could not get in touch with anyone from the company to explain what happened and what would be done to address the problem. I received a very nice email from Bouqs Co. apologizing for the situation and they agreed to issue me a complete refund in 3-5 business days to my original form of payment.

At the end of Valentine's Day, when no flowers showed up as ordered, I get an email from them saying "The Farm missed your order". Really? This is professional? They are claiming to be giving me a refund (in 3-5 days)... We'll see if that happens. Meanwhile, their error caused a lot of embarrassment. Will never use them again.

This is the only review I have ever written (that alone could probably sum up how I feel, however let me explain further). Normally I don't care enough with bad service here and there, but the product and service I received from bouqs.com was downright horrible to say the least. I ordered an original size bouquet of flowers (12 flowers - although I noticed it says "12 mixed stems" on their website, thought they were being "politically correct", no they were being dead serious). The flowers (a.k.a. stems) arrived at my girlfriend's workplace for Valentine's Day in a cardboard box half dead! Put them in water ever so gently so the petals would all fall off, but still flopping over almost as if a child had stomped all over his mother's garden. Also not to mention, this "bouquet" included THREE roses...and FOUR other flowers half of which were dead, not even the full 12 flowers it should be, but then again they did say stems.

Had flowers delivered from my kids for Valentine's Day. It was a disaster because no vase was enclosed even though my kids paid extra for a vase. I had to scrounge around my office to find 2 large cups to put them in, so sad. My kids were very disappointed when I sent a picture of the flowers to them.

They never delivered anything. Ruined Valentine's Day. I ordered the flowers on February 8th for a February 14th delivery, and nothing ever showed up. They accepted my PayPal payment, but never send any sort of confirmation or delivery window or anything. You are much better off with your local florist instead of this fly-by-night operation.

I placed an order three days in advance of Valentine's Day and my delivery day was scheduled for Valentine's Day by 10:30 a.m. Three o'clock rolled around and my flowers still said in route. I contacted the company at that time. Never got a response, and FedEx told me they would not be delivered until the next day. Unfortunately my wife did not work the next day so she never got her flowers and they set up at her job site and probably died in the Box. At this point in time I have still not heard back from the company via email and I will be disputing the charge with my credit card company.

Guaranteed delivery for Valentine's Day... no email, no notice. Flowers may arrive two days late according to FedEx... rip-off. Wife not happy. Ordered three weeks before valentine's to ensure delivery.

You know it's bad when you got through the trouble of making a new account just so you can write a scathing review of the extreme poor quality of the flowers. They looked like they were wilting from death and plague. They were bruised and blackened like they were bit senseless in a field of coal. They once stood proud and tall and red, white, and pink, but eventually even the best was tore down to a piece of senseless sack of ** that only remotely resembled what we earthlings call flowers. From another perspective these flowers were the most disgraceful garbage to have ever been sent to a loving arm that then turned into a whirlwind of despair and forlorn. TL;DR Flowers were black and bruised and ugly AF. Someone at the company cannot count to 3 dozen and instead counted 2 dozen. I'm surprised they did not just send 3 flowers instead of 3 dozen.

Supermarket flowers are better than this garbage. Do not waste your money with this company. Wilted, burnt flowers, bouquet not even put together. Up charge for a vase, it was plastic. Stay local and small you will be happier.

Ordered 3 dozen red roses on Valentine's Day for my wife. Got 3 dozen half dead, wilting short stem roses that look like they had been thrown away already. Is this why the company bills itself as "sustainable"? Never again!!!

I got SO excited when I saw a box of flowers at my door. My boyfriend does not have much extra spending money, so I was really hoping they were from him and so happy to see him splurge on something nice for me. They were from him and I was heartbroken. Mainly a bunch of leaves with a few dead flower bulbs inside. Beat up. Damaged. Spoiled. Rotted flowers. This made me want to cry.

I ordered tulips for Valentine's Day and received them in time from FedEx, but the tulips were drooping badly, and a number of them were crushed and could only be thrown out. The bouquet was listed as "All The Rage" on their website. I contacted their customer help via email and was asked to provide a photo of the flowers, which I did. The reply I got was an admission that the flowers are not acceptable, to reduce the amount of water in the vase, and a $10 credit into my account.

I've used Bouqs a couple of times in the past. Always was OK with what they sent - it's expensive, but the flowers seemed to at least last more than a day. This time, my mom sent me pictures of the dead flowers that arrived for Valentine's day. No problem, I contacted customer service assuming they'd credit the order. No. Store credit only, which I have no interest in using. When I asked for a refund, they said they had "done everything they could do". I won't order from them again.

Ordered a dozen multi-colored roses. They were delivered on the specified day. The flowers were dried on the outside petals and I needed to remove them. Followed the directions to cut under water and use the packet the flowers came with. 4 days later, only 3 flowers had opened. Nothing special about this company. It's just like all the others.

Got my flowers on time and that's the only reason my review has 1 star. The actual flowers were terrible. They arrived dying and were not even the correct color roses either. Please do not buy. I would never recommend to anyone! My husband spent $75 for dying flowers.

My 18 long stem flowers were delivered yesterday. They are a gift, poor quality, brown outer petals that are falling off. These were a gift and were a waste of money. I have contacted the company, but haven't received an answer. Don't order flowers from this company. Terrible! Rip off. I did get in touch with company and send photos.

I ordered 24 roses from The Bouqs Company. What I received today was 9 wilted roses, 4 wilted Gerbera daisies (one that fell completely apart and had a brown stem), and some small "filler" carnations. They advertise "fresh from grower" flowers. These looked like they were taken out of the garbage in a hospital room that someone discarded, boxed up, and sent to me. I called the customer service # several times. There is a recording telling you to email the customer service department. I spent 6 hours emailing this company, each time giving detailed information, photos of what I received, and asking for a refund. Two separate people emailed me telling me I would get credit to use on the site, but no refund. I told them that this was unacceptable.

I placed one order with this company in December. I was supposed to receive 24 lily blooms but only received half. The person responding to the complaint asked a few questions about the packages, etc... and requested photos. I sent the photos and they credited my account for $50. I wanted to spend the credit so ordered a 24 stem bouquet for $65. There was a $5.00 discount on the order and with my $50 credit, I was charged $10. Well guess what? Again, just as the last time, I received HALF the flowers I had paid for. So... for what was their $65 dollars, I got 12 stems. Around 4 roses, a couple other flowers, and a few other filler stems. I was supposed to get 24 stems. Twice in a row. I was the sender AND the recipient. How many other senders are sending flowers and only getting a loving "thank-you, the flowers were beautiful" not realizing the recipients were only getting half of what the sender purchased?

I made a first time purchase. There was and is a problem with their online purchasing. Once you made a purchase, just stays loading, doesn't give you any confirmation. You tried it again, same thing. Then I look at my credit card and I got two transactions pending. I messaged them. They said I had no purchases. I explained myself and sent them pics of my bank record and nothing. Same response, I made no purchases. I waited until today and the purchases have went thru. I messaged them again and send the new pics and again they give me the run around and tell me no purchase has been made.

DO NOT ORDER FLOWERS FROM THIS COMPANY! I decided to treat myself to some flowers in February and got royally ripped off. FedEx delivered and left them outside in 22 degree weather (we were at home). I had ordered a DOUBLE BOUQUET and received eight roses with some greenery. The order cost $70 with their "HERO" DISCOUNT. I will never order from this company again! I hope I can save other people some money. Go to a local florist or grocery store and get your flowers there. When I e-mailed the company they gave me a credit for more crummy flowers. Major disappointment!

Ordered these flowers after purchasing a Groupon. The online ordering was very easy. The flowers arrived on time and were very pretty. Flowers were packaged very well. After a little trimming, they looked beautiful!! I recommend upgrading to their deluxe bouquets, the little extra money is completely worth it.

They cancelled my order because of a glitch on their end after they confirmed the order. I asked them to replace the order and they refused?! I had a coupon and they refused to honor the coupon for later either. I missed out on other deals and could not get flowers delivered in time after 2 days of going back and forth with them. They have a guarantee they also refused to honor. Terrible customer service... Terrible disappointment... Terrible experience... Do not trust them. They go back on their word and do not deliver flowers- that was my experience.

Went through a fandango promo to get a free Bouqs arrangement with ticket purchase. I knew I'd have to pay the $15 shipping fee but the arrangements to choose from were lovely and delivery was available on Valentine's day so I was happy. Ordered and thought all was well. Fast forward to a day later. Bouqs canceled my order for no reason and then sent me another promo code for a free arrangement (with $15 shipping). This time there were literally only 4 cheap looking bouquets to choose from and no delivery on Valentine's day. This was a deceptive bait and switch and I will never do business with this company again!

Ultimate ripoff -- After trying to use my LivingSocial voucher today I got to the last step and I was asked to provide a credit card number. I already purchased the voucher (40.00 value) and the flowers I was trying to purchase are 40.00 with free shipping and no tax... Seems simple enough, yes? Well not exactly... I could not advance to the final step without giving them this very private information. And after reading the other reviews I only regret not reading them before I bought the voucher. I will "eat" the money I spent at LivingSocial and will tell anyone that will listen what a piece of crap the customer service is at this company. I have sent two emails today with no response. And I have already contacted LivingSocial. The flowers may be nice but I will never know because of this very annoying snafu. I hope others will think twice before using this company. I consider it stealing.

Received the flowers today 12/24/2016. The flowers were awful. They are already dying looks like they were frozen. They were a gift. I am embarrassed to tell the sender. I tried to send an email and it said possible scam. Tried to call them and they would not accept any calls and said you email which I am unable to send message.

The flowers that are delivered are what I order and are never a surprise. I love that some bunches arrive in bud form and become increasingly beautiful as the days pass by. The bouquets are generous, the selections of flowers are uncommon yet gorgeous, and delivery is fast and reliable. That the flowers come from select, responsible farmers is an added plus. This is not just any online flower shop. Bouqs is best in class and value for money. I need not look elsewhere for special occasions.

Totally satisfied with this online service. Arrived fresh and in great condition. Online ordering... enough of flowers for 2 bouquets... customer supplies vase(s) so no money wasted on overpriced vase.

The first time I ordered a dozen roses as a surprise gift for a friend. The friend sent me a picture and a "thank you." Was shocked to see only eight roses in pix. Called her and asked about # and she confirmed there were only eight. Called Bouqs and spoke to manager who said they could send another bouquet. Told them it was supposed to be a surprise and I wanted a refund. They refused and said I could only have a credit. Should have filed Consumer Report complaint at that time.

Like others, I tried to use the Living Social voucher. After getting most of the way through, I noticed that I was going to get a first-time user discount of 10 percent, so I went back and upsized the bouquet to deluxe, but when I got back to the payment page, the first-time discount was gone. Like others, I tried calling and had the same experience of being placed on hold and then asked to leave a message and then never received a callback. The recording says "for faster service, you can email us." But the email form generates an auto-reply saying to expect an answer in 24-48 hours! Fortunately I got a response earlier than that, but it didn't answer all my questions.

I have a favorite online florist I usually use but there was a special offer through LivingSocial so I bought a gift certificate for Bouqs. Initially I had trouble with my shopping cart, unable to remove a selection I no longer wanted. The next time I tried I lost the order I wanted to place. I switched computers thinking there may be an issue with the browser, etc. I finally made it through the shopping cart process but then my order would not submit... no explanation. I tried finding a way to contact Customer Service, the website only provided an email. Sorry but I wanted instant support during working hours. I found a phone number online but the only option was to leave a message and they would call me back. Still waiting on a call back. Obviously there is no concern about customer service and therefore I will be cutting my losses and going back to my favorite online florist, sorry I ever tried these people! Don't waste your time, money, or energy.

I ordered the flowers for same day delivery between 2 and 5pm and was told that I would receive an email confirming delivery. Nothing arrived so I tried contacting them as everyone else has said not obvious phone number or chat line as is mentioned on the top of their web site page. Eventually I found a phone number 1-888320-2687. Got an auto answer "all our specialists are busy etc etc eventually leave you name and we will call you back"... Nothing. Sent an email. Was told they would get back. Told me they had been delivered but the florist was busy and forgot to update the system. Still no flowers. Now a day late. Emailed again and phoned again (got the same response of leave a message). Got an email today saying they had been deliver between 3 and 6. No mention of which day. Checked again still no flowers. What a disaster. Now waiting for a response to my STILL NO FLOWERS email and please refund my money.

Received flowers from my sister for my birthday. Flowers arrived smashed and brown. I sent customer service the pictures they requested. They said they would rectify the problem. I assumed they would send a fresh batch of flowers. Never heard from them again. No flowers no refund! Spoke to Patrick, sent name and address.

Hadn't heard from my friend re: birthday flowers sent. Only to find out message card missing! Specifically remember making the message, even capitalized all letters of one word. Company offered to send message card DAYS later. How about a credit for future flowers? However small. Won't patronize again. Bad first impression.

On their website they claim to "make it right". They do not care about customer service. After purchasing two $75 bouquets successfully, I ordered the "florist's choice". It was horrible. I ordered the deluxe, and it was half the size of the other deluxe bouquets I had ordered. The flowers were unattractive. Customer service told me that I should not have purchased the florist's choice. That's it. No apology. No offer to help. No future discount. They lost my business for good.

I ordered flowers for a friend and they were not delivered to her. After countless email exchanges and an inability to reach them by phone (it redirects you to email) trying to track the flowers down, I finally had to ruin the surprise and ask my friend to check with her receptionist (flowers were a no go there too). Then more email exchanges later and the only thing that Bouqs offered was a store credit. The moment that my flowers were not received by the correct recipient, Bouqs should have ensured that flowers were immediately sent out again and delivered. It's been almost a week and there are still no flowers to be found and the company refuses to refund me for the flowers in the original form of payment. If you would like your flowers to be delivered to the recipient and a company that stands by their product and shipping company choice, then this is NOT the company for you.

They helped with any question I had about anything. They helped me decided what I wanted and made me feel comfortable. Very big variety. Everything you could think of. Literally they had every flower I know. It was very helpful to know I can go there when I need to find something. Very nice and healthy. Not dead. Very helpful and pretty. It was very perfect. I would highly recommend to anyone and everyone to need help. They have a very helpful delivery options. Anywhere at any time. I am so lucky to have found them for my needs and needs of others.

The website and delivery people answered all my questions and delivered very fast. I would recommend to any of my friends that also wanted flowers delivered for their special someone. They had more flowers than almost any other flower store in my local areas or online. There were very many different colored flowers and varieties. The perceived value of my bouquet of flowers was highly rated compared to many other flower shops and online stores. I was highly satisfied with the value. The delivery options were fast easy and plentiful.

Ordering was easy. Never had an issue that required customer service to resolve. Great experience all around. Would definitely recommend. The choices were great for what I was looking for. I liked the way they were presented. Looked like how they'd be in real life - unlike other shops. The flowers were awesome but I can see how some may be put off by the price. Some arrangements priced at a premium. Overall I was happy. Love the free from farm. Makes ordering feel like I'm supporting local business and farmers. Doesn't feel as stuffy as the discount flower places on the web.

Great customer service. They were very helpful. Got my order fast and they were just beautiful. I now highly recommend this place for flowers to anyone. They were awesome and so pretty. Last a long time as well. They have so many choices to choose from. Its great. You really have a hard time figuring out what to pick from. I wanted them all to tell you the truth. So colorful and perfect. I just love them. It was a great value you for what you get and I just couldn't thank them enough. I will order from them more and more. Makes my home even better with these flowers. Very fast delivery and that was great cause I could wait to get them. They came just when they said they would which was great and I really enjoyed them.

I liked how friendly and helpful they were if I had a question. Plus I loved how I received a discount for my first order plus free shipping so that was great. They have so many different flowers which is great because I can purchase different ones for people I know since everyone has different tastes. It meets my needs. I do believe the price for certain flowers was a big expensive but seeing the quality in the pictures I could see why and I took the risk and was not disappointed the sunflowers I ordered were perfect so I'm not complaining. I liked their shipping because it was free no cost unless you order on the weekend but still pretty awesome. I do love how they had next day delivery and always delivered when promised.

Customer service was ok although it took a while for them to get over to help me but once they did things were fine and they took the time to answer all of my questions and help me decide on the best flowers to buy. Very wide selection of flowers and that was nice that there was so much to pick from cause normally there is not that much but there was a lot of different type of flowers as well as colors to pick from. Was a bit high for my liking but I guess overall the price was reasonable. Just a bit overpriced for me but a wide range of prices too depending on what flowers you brought which is a good thing. I would definitely recommend the delivery option as it may cost more but then you don't have to carry all those flowers home with you if you brought a whole lot. In other words dont have to worry about them fitting in your car.

When I ordered flowers for my daughter, I specifically asked for the delivery to be later afternoon and asked that the flowers NOT to be left outside in the hot heat. Instead they delivered the flowers early in the day and then actually placed them in the backyard (had to even open the gate to the fenced yard) and placed the flowers in the garden. My daughter did not even discover them until after 8 pm when she went out to water her garden. To make matters worse, it is impossible to contact Bouqs.com. There is no phone # listed, nor an email address. When I filled out the Contact Us form, it errored out. Finally it went through and someone eventually called me back. They said I had to send a photo (which I did) and am still waiting for them to reply to my email. VERY frustrating!! Will not order from them again!!!

They were very nice and helped me decide what to order. They told me about special deals and went thru all my options with me. Dozen or half a dozen of roses in many colors to pick from. There were many options for all kinds of occasions. I got a vase of mixed flowers. Very nice fresh flowers. All different colors for 59.99 which was a good price because of the variety of flowers that I got and many colors. The delivery was on time and the person was extremely nice and took care of the flowers nicely. The flowers smelled great and were very fresh.

Best customer service there I got. I really like the staff. Very helpful people and know their stuff about flowers and I got the best flowers there. They have great variety of flowers there. I was excited when I entered the place because of all the nice flowers there and felt like heaven. I'm satisfied with the value there. I'm glad I went there because they have great flowers for any price range and they really take care of the flowers. There's plenty of delivery options to choose from. I personally picked it up because I wanted to personally take it somewhere so I'm happy with that.