Teleflora Reviews

I ordered the Upsy Daisy arrangement, a bright yellow vase with white and yellow daisies and a yellow ribbon to be delivered to my daughter to cheer her up because those are her favorite blooms. Instead, she received a dark red vase stuffed with mostly big dark green leaves and a few dark purple mum blossoms in the center. It is ugly, sad and mournful looking, and very disappointing. Customer Service is not responding.

I ordered the "Hugs and Kisses Bouquet w/ Red Roses" on January 31st to be delivered on Valentine's Day. I received an email from Teleflora stating this arrangement was no longer available on February 3rd. I was given an option to have a "holiday themed arrangement" sent in its place. We received a very small arrangement of purple carnations and other pink and purple flowers. It was arranged horribly, and frankly, I was embarrassed that it was delivered to my girlfriend. It had nothing to do with Valentine's Day nor was even close to what I ordered.

I would give it no stars if I could. This is the single most unpleasant business interaction I have ever had the disgrace to participate in. I ordered the flowers in the website saying it would be 20 dollars. Then they sneakily added 20 dollars more due to *fees*. Afterwards the flowers arrived late and this is the worst part of all. The delivery driver wasn't a Teleflora employee, it was a third party that was hired for the day to do deliveries. She left the flowers in a parking lot and harassed a security guard to receive them and then drove off. She was a complete jerk. The flowers never arrived and I've spent the last 40 minutes on hold to see if this crappy company will refund my money.

I placed an order for my daughter who is in graduate school alone in a town 3 hours from my home with Teleflora. I placed the order the week before Valentine's Day and agreed to pay $18.99 for the flowers to deliver. They took my order and my money and I let my daughter know she would have a surprise on Valentine's Day. I checked my email today Monday 2/13 (the day before Valentine's Day) and had an email from Teleflora stating they did not offer that particular arrangement in her area so I chose from my choices to have the designer choose her arrangement. I then received an email stating they did not offer that in her area again.

We ordered flowers for a friend who just had surgery. We wanted a nice bright sunny arrangement and found one on Teleflora. The flowers were ordered and delivered and the recipient thanked us for them. Later, we received a picture of what was received and were totally embarrassed. The arrangement was not anything like what was pictured. Calling Teleflora we received the treatment described by many others here. After being on hold several times for 15 - 30 minutes, we went through a series of offers. 1-"How about 20% off your next order." "Um no thanks. Just want the flowers we ordered." 2-"How about 15% refund for this order." "Um no thanks. Just want the flowers we ordered." 3-"How about we deliver an even nicer arrangement." "Great. That would be nice." "Oh, by the way, we will need to pick up the old ones." Really? I need to tell the recipient to hand back the flowers they received? What exactly will the florist do with them??

Please use your head before posting reviews. First of all, Teleflora DOESN'T guarantee ANY timed deliveries & USUALLY all orders are delivered before 7 PM, however it may be later. It all depends on how many orders the LOCAL SHOP has going out that day & I'm sure you wouldn't want the local shop to put off delivering a funeral piece so she can get your arrangement to your Mom early (& I don't think your Mom would want that either).

Placed an order on 01/30/17 for a sympathy flowers. Tuesday I got a call that flower color was not available. Told CSR that is ok to change color of flowers. Called Wednesday. They even did not know that was ok to change color of flowers, at least that was their excuse. Called Thursday flowers still not delivered. Could not tell me reason. Called Friday flowers still not delivered. This is the worst company that you could purchase from. They do not follow up with their customers, flowers do not get on time and they are ok with their system. When I asked the supervisor how their confirmation process is completed he could not even tell me. Big mistake. I should have gone to a local flower shop instead purchasing from them. Will never ever use their service.

On January 26th 2017 I ordered flowers to be delivered to my daughter for her Birthday. They took $62.58 off my card when I placed the order. About an hour or so later I received a phone call that they could not do the delivery on that day. They offered to deliver the next day I said "No cancel my order. I don't want flowers delivered a day late." She said ok and canceled the order.

First, this shouldn't even get a star, but that isn't an option. My daughter turned 25 on 1/27/2017. She was born 6weeks premature. She now lives in Texas. I wanted to send her flowers to mark this milestone and let her know how much I love her. I ordered the "Arrive in Style" standard bouquet. A gorgeous white and pink arrangement of white lilies, pink roses and some smaller white flowers, very little greenery in a clear round vase. This Really represented the Angel that I received 25yrs ago. I ordered her flowers for deliver on 1/28/2017.

At 8 am I placed an order for delivery. It was not a special holiday. At 5:37 pm I received a dicey confirmation by email. At 7:20 pm I checked with recipient and no delivery!! I called Customer Service and was placed on hold for about 10 minutes. The representative said the flowers were en route. The recipient is 76 yr old female who lives alone and doesn't answer the door after dark. I asked the rep to call me back in a few minutes while I phoned to verify delivery. It is 70 minutes later and no return call. Save yourself some frustration and do not use Teleflora.com. Twelve hour delivery is absurd.

I placed an order for a bereavement on Jan 15 for a delivery date of Jan 16. I ordered a "Blooming Garden Basket", chosen specifically for the bright colors and the option to be replanted outside. On Jan 23 I discovered the arrangement wasn't delivered. After many phone calls, they agreed to deliver the basket with an apology letter for the delay. It was finally delivered on Jan 26, but not at all what I ordered. I placed a complaint and the Teleflora representative was totally defensive, talked over me as I was explaining the reasoning behind my choice. I had the arrangement sent to a home. If I had it sent to the funeral, I would have never known it was not delivered. I wonder how many people have ordered without their product being delivered.

I placed an arrangement on the 1/11/17 to be delivered on my daughter's birthday 1/19/17. No email all day, not a phone call, nothing. I went to lunch, came back, called at 2:18 pm. The person I spoke with said "you should have received an email". I said "I didn't receive anything." So she said "ok the arrangement you ordered is not available. We can make one that would be similar." I said "yes that's fine." I waited an hour to call back to make sure the flowers were deliver prior to 4:30 like I had specified to find out that everyone they called said it passed the delivery time and refused the order.

The facts: From the time the florist purchases a membership to fulfilling your order. Teleflora has a business model that makes it easy and somewhat affordable upfront to start a flower shop. The Membership application and Rules and Regulations state all fees and commissions. Both documents are in a Contract form and disclaimer to seek legal counsel does not appear on either document. The membership is two parts, clearing house and technology. Each part has its own separate set of fees. Teleflora statements are sent each month breaking down the cost of clearing house, technology, membership, publications, eflorist, outside marketing and Teleflora fees.

Extremely disappointed and embarrassed. I was not able to take a picture because I was at a mortuary. The arrangement was surrounded by beautiful ones and I was disgusted for the appearance of simple and cheap. It was NOT cheap. NEVER AGAIN!!! I bought the Deal of the Day for Funeral. They would use "the best flowers of the season." It seemed like a $6.99 deal from Ralphs or Vons, but arranged in a vase.

I placed an order on 1/4/17 to be delivered on 1/5/17. Teleflora called me and said they can't have it delivered until 1/6/17. I agreed that would be ok. Got called back saying the florist did not have the flowers I ordered and would I accept a different arrangement. I agreed. on 1/6/17 my order was NOT delivered. I called Teleflora. They said they would research and call me back. After not hearing back, I called them on 1/7/17. I was told that they were looking for a florist to complete my order. Again, said they would call me back.

I found Teleflora on Groupon. I had no problem making my order and applying the Groupon coupon. The Teleflora website and floral arrangement prices were very attractive compared to local florist. It seems Teleflora is online and acts as a third party to work with your local florists. Since they did not deliver to the recipient's ZIP code I had the delivery sent to myself. Hence the reason I was the recipient.

I ordered the zen artistry arrangement because "white orchids were not available in that service area". The purple orchids were substituted with what now... discolored bamboo and WHITE orchids. The arrangement falls flat. The vibrant green is not present in the bamboo, it is BROWN and not all the same length. The other pop of color that was to be represented by purple, was replaced with white. It's way too busy on the bottom portion. It looks like they just threw extra junk in there to compensate for the ugly bamboo and the non-colored orchid. Where are the GREEN berries? Why are they red? And even so... why aren't there three bunches instead of just one? The fronds on the right side look thrown together, not neatly arranged. Do the florists they have hired even know what "zen" means? This is NOT what I consider to be a "premium arrangement", it gives me a headache just looking at it!

We ordered flowers for our grandmother's funeral. My husband was deployed and couldn't be at the funeral. This was the least we could do. We ordered them to be delivered on 2 Jan for the visitation. We were NEVER notified that no one was open and the ordered wasn't even processed. We didn't know the flowers weren't there until we called our family. We were hoping they would make it for the service. I got a call early the morning of the service, telling me they couldn't be delivered until today (3 Jan). I was upset, but I was all right since they would at least make the service. NOPE, I WAS WRONG!!! They called again, quite a bit later, telling me they couldn't get the flowers I ordered and if another arrangement would be all right. At this time it was 2:45 pm; the funeral started at 2. Now I had to give them another address to a family member's home and they are suppose to be delivered to them tomorrow (4 Jan).

I placed my first order with this joke of a company earlier today LONG before the 3 pm cutoff for same day delivery according to their site. Several hours later, late in the day I get an email and a call that they can't find a florist in the city to do the arrangement and delivery. This was absolutely ridiculous considering I could have called about half a dozen local florists and had it done the same day had Teleflora notified me sooner. I canceled my order and was told it would be 7-10 days before I got a refund. Oh yeah... that was after paying $18 for delivery.

I purchased a discount on groupon for Teleflora thinking it was a great deal. Well, I have no problem with groupon, but I certainly do with Teleflora. On 12/20/16, I ordered the Thomas Kinkade Jolly Santa Bouquet Premium to be delivered on 12/23/16. With the $40 discount the arrangement was $78. The arrangement was not delivered the day it was supposed to be, yet I received a delivery confirmation for it. I then phoned Teleflora and waited over 20 mins. for someone to come on the line. Once I got someone live, he wasn't very much help insisting that the flowers were delivered (funny I got the delivery e-mail on a Friday evening after 8 pm. I don't know of any flower shops that are open that late). He then stated he would contact the flower shop and see what was going on and call me back within 2 hours.

My order was delivered 4 days late and looked shabby. It took more emails than I can count and 2 phone calls to convince Teleflora my order was never delivered by the local florist. All my emails were answered by a different service rep, and they basically said "that order has been delivered". When I replied "no it has not," they would say "Oh I'll look into that." And I never heard back from that rep. Finally today a Teleflora rep actually got through to the florist and they delivered a arrangement that looked like it had been in his car since Friday. For all this Teleflora is giving me a 40% discount off the bill. I am never using them again.

I ordered a Christmas bouquet for my best friend's family for Christmas. I ordered 2 weeks in advance. When they were delivered I get a picture thanking me for the flowers but the flowers were wrong! I called customer service and they said they could either give me 50% off my next order (which is an existing Groupon) or they could pick the flowers up and redeliver them. I have never in my life heard of such a thing! Save yourself the trouble and don't order from here. One more customer lost.

Quality is horrible, customer service is horrible! The flowers that were delivered were nothing like the picture online. When I called they told me they would redeliver the flowers, that was a lie! The flowers never arrived!!

I ordered an arrangement online on 12/21/2016 for my 93 year old aunt. It has never been delivered. Now I find out today, after days/hours of trying to get through to a human being at customer service, that the order was canceled on the 21st because none of the partner florists in her area had the materials to create the arrangement. On the order form I specifically put in my phone number and requested a call if there was a problem with order/delivery. To date, no call.

I ordered flowers for a friend going through a rough time. Paid slightly over $45 for the arrangement and all shipping/extra fees. Once the flowers were delivered I asked my friend to send a picture and it was missing more than half the flowers depicted in the photo online. The colors were definitely a bit off - or even missing - from the arrangement and I just wasn't happy with what I paid for.

I too like others ordered flowers for this Christmas as a gift and ordered the premium. When they were delivered and posted on Facebook I was devastated. The flowers were different and looked like a child picked them and put them in the vase. I will NEVER order from Teleflora again. I was disappointed and embarrassed because it looked like I was cheap. I sent an email to their customer service, but haven't heard back yet.

I ordered flowers, the Holiday Splendor, for a dying friend and his wife. I paid extra for next delivery. The picture shows a beautiful Christmas arrangement with white roses, Red Carnations and greens. They got 6 pink flowers delivered 3 days after I ordered. I complained. They offered my 40% off my next order. I complained again. They offered me a 20% refund... I will never order from Teleflora again.

I ordered a Premium holiday bouquet for my sister in Florida. She sent me a picture, and the quality of what was delivered didn't come close to what was pictured online. The bouquet looked like a few straggly flowers that I picked up at a supermarket and tossed into a vase. They didn't even look like they were arranged by a florist. I contacted customer service requesting a credit or a re-delivery of a bouquet that looked like what I ordered, and they offered me a 40% discount on a future order. Needless to say, I will NEVER be ordering from them again.

I am giving one star for now, until I get appropriate feedback from Teleflora. I wish I had read reviews on Teleflora first, as I would not have ordered from them had I seen all of the bad reviews. I put in an order on Sat the 17th of Dec for a Christmas flower bouquet to be sent to my parents on Mon Dec 19. The order went through fine, no messages came up that it wasn't available for delivery today in their zip code. I talked to my dad later tonight, just called to basically check in & thought he might mention the flowers, he never did. Asked if they had been home all day, he said yes, except for about 15 min. Had to let the cat out of the bag for him to check the front door just in case flowers came while they were gone - nothing. Now it's not a surprise for my parents anymore.

Fast convenient, on time, large variety. Whenever I sent flowers, they take care of everything. I trust them so much. I let them do the flower arrangement, and it always looks great. When they are out of stock, they have good ideas and you can trust them. I pay later because I use my Fingerhut account.

Standard arrangement was $34.95 and supposedly measures 12" wide by 12" high. I paid an extra $30 for the Premium arrangement upgrade, which supposedly measures 16" wide by 17" high. (See photo). What was delivered looked like my toddler took a bouquet of grocery store flowers and shoved them into a vase. It was tiny and pathetic and measured even SMALLER than the standard arrangement. (See photo). So much for my $30 upgrade!

I paid $375 for 4 premium sized arrangements to be delivered to family members. I was charged twice for one order and Teleflora insists I have not been charged twice, yet I can see the duplicate charge and the funds have been taken from my account. Additionally, I ordered the premium sizes of all orders and my family received small arrangements that should only have cost a fraction of the price. Ridiculous. I can't begin to express my anger. I will NEVER buy from them again. And they better be refunding the duplicate charge. Attached are images of just one of the four arrangements. One is the picture of what I ordered, one is the item that was delivered. The item delivered would be somewhat understandable if I had ordered the standard size, but I paid a lot of money for 4 PREMIUM arrangements.

I ordered online a week ahead of time to have a large poinsettia delivered as a gift Dec. 1. It arrived a day late and was embarrassingly scraggly. This is the response I received from Teleflora when I asked that a replacement be made. I only wish my lovely mother would have told me that this arrived a day late and was an incredibly crappy, ugly plant.

Please for important days that you might need flowers i.e. anniversary, valentines, birthday... DON'T RISK IT WITH TELEFLORA! They were supposed to deliver on the day of and they decided not to show. Then they said they will look into it and decided never to respond back. I emailed them and they said they will deliver it 3 days later and begrudgingly agreed because I told my gf the flowers were coming late. Then they didn't show AGAIN!!! WTF?! If you're like me and you want flowers but aren't sure, let this be your warning, don't go to Teleflora. It's a 20% chance they will actually deliver the flowers.

We had a Thanksgiving centerpiece delivered ahead of time to a huge family gathering in MD. When we arrived and saw the arrangement on the dining table, it was pathetically small. The standard arrangement width as shown on the Teleflora website is 22". This was barely 14". For $61.00, it was shocking. The 16" height was because of the candles, not the flowers. Very sad and embarrassing. I will never use them again. Do not order with them. Also ProFlowers was bad, very deceiving. They are harder to deal with on the phone. The best Teleflora could do was credit me back 50% on my card. I have not seen any positive reviews of them.

The order that I placed doesn't match with the one I received. It was terrible. I requested Heart and Soul and they delivered I have no idea what. I am very disappointed. I would like to give them a -1 star rating.

I ordered beautiful flowers, 15 roses in a beautiful vase for my daughter's birthday. What she received was pitiful. She received 6 roses in an ugly 6 inch vase. Not real baby's breath and partially dead greenery. I am SO EMBARRASSED. I am demanding a total refund. DO NOT USE THIS COMPANY!

My flowers did not arrive on the day specified. They lied to me on the phone blaming the florist, however when I called the florist they stated they did not receive the order when Teleflora said they placed it. Local floral shop was kind and helpful. Teleflora was supposed to credit a discount as I paid for same day delivery - have not gotten the email confirming the credit although I called twice and they said they sent the email confirmation. I received a survey - but no credit. Will NEVER use them again.

I wish zero star was the option. Extremely dissatisfied!!! I ordered the bamboo last week and it was supposed to be deliver on Monday 10/31/2016. I emailed their customer service two times before delivery date and asked them about my order but they never replied and I just got confirmation that "we received your emails. We will contact you as soon as possible." but they never did it! They called me today on 11/1/2016 and told me "we are sorry we couldn't send it yesterday and we canceled your order and your money will be refunded." I called them and said "I don't need the money, I wanted the flower to be delivered on exact date I requested!"

Ordered birthday flowers for a very important client. Paid the additional fee to get them delivered by 1pm. I called Teleflora to check if they had been delivered by 1PM. They had not since they couldn't locate a local flower shop to deliver the flowers and ASKED if I wanted a refund on the additional fee. I called a couple hours later to see if the flowers had been delivered. They couldn't find a local flower shop that had the flower arrangement I wanted. I explained that it was my client's birthday and they needed to be delivered by 5PM when the office closed. The Teleflora woman guaranteed it would happen.

I have ordered flowers several times from Teleflora and once the flowers were not delivered on the day scheduled (two days late), twice the flowers ordered did not look like the picture online, this past order the flowers weren't the color I ordered. This is the worst company as a florist. I will never use this company again.

I placed a flower order for my grandmother's 88th birthday, and paid extra to have early delivery. I received an email 3 hours after the delivery time was suppose to take place. They did not contact me prior via phone to let me know...nothing...just an email that they were not able to make the 'deadline'...wanting me to select another date. I was on hold over 20 minutes with customer services waiting to try and get a refund. I just hung up and filed a dispute with my cc. DO NOT USE THEM.

If I could give 0 I would. The flowers were half dead and smushed. It wasn't what was ordered at all... The company won't give more than a 50% refund. Wasn't in the shape of a heart. Didn't even have roses as the photo shows... Order elsewhere. 66$ for carnations is ridiculous. False advertisement from the website photos.

Compare the pictures. What was ordered, in my opinion, bears no resemblance to what was delivered. Though Teleflora emailed that the flowers were to the value of the order, I received a full refund of $73.27 which was a 20% discounted price. I strongly suggest that if you order that you investigate as to what is delivered. I emphasize that I received a full refund.

I ordered good luck bamboo for my mom for her birthday and 4 days later she still had no order. I was told everyday that they were sorry. When my mom finally got order it was incorrect!! I am very dissatisfied. I will never use Teleflora ever again!! They ruined my mom's day!! They don't even deserve 1 star!!

Last night, I ordered a deluxe flower arrangement for well over $64 including everything. This was being sent to a hospital for my gravely sick sister. As you can see from what the order was supposed to look like and what was delivered, my sister received an ugly arrangement that looked like it was put together by a 2 year old. When my sister's husband texted me this photo with a thank you, I about fell off my chair. I am beyond embarrassed.

If I could give no stars - I would. This was my first time using Teleflora. I ordered a premium, beautiful, big bouquet for my mother's birthday three weeks in advance. It was to be delivered on a Sunday. I selected the Premium Sapphire Skies Bouquet. The delivery man called me around 2:20 PM that day and left a voicemail saying he didn't have a clue as to where the recipient's address was and he didn't know where to go. I saw the missed call and called back no more than fifteen minutes later. I left a voicemail, called again, and even texted him. He never responded. Then mysteriously I received a delivery confirmation email around 4 PM which said that the flowers had been delivered. My mother comes home that night and finds no flowers. I call the next morning because Teleflora has inconvenient customer service hours, and they assure me that the flowers will be sent out today.

Mom's 80th Birthday Flower Delivery a BIG, BIG DISAPPOINTMENT!! 99 dollars and some change. Delivered was UGLY!!! Not what I picked out. 7-Eleven convenience store has nicer arrangements for the about $5.99. Teleflora - stop focusing advertising. DON'T USE TELAFLORA!

I placed an order for a birthday delivery in the late afternoon but before their 3 pm deadline for same day delivery. I received an e-mail the order was successfully placed. 20 minutes later I get a call there was a problem verifying my CC. They continued to relate it was now too late to send the flowers same day (her birthday). They offered me a 30% off code as their apology. I tried to place the same order again 2 days later as the birthday recipient mentioned she would be home that day for 1 day. I tried using the code but it would not work. To comply with the 3 pm deadline, I placed the order online and completed it. I then called customer service to apply the code but was very specific that I placed the order online first in order to make the same day delivery cut off. She goes to apply discount, which ended up not being much of a discount at all so I told her not to apply that. I would use it another time.

I placed an order 2 days ago for a birthday delivery and late afternoon, ON the day of delivery, I get a notification to say they cannot deliver today. When I called I got a string of apologies, which are of zero use to me, when I now have no time to arrange for anything else. Their excuse was that all the shops in the area have done their deliveries for the day and they'll include a note of apology with the delivery. How, with 2 days notice, was the order NOT placed in good time for delivery on the right day? And you have the balls to charge me a service fee for a service I didn't receive? Really??

My folks used Teleflora to send me flowers for my retirement but they never arrived. Teleflora said they'd deliver the next morning to my house, they never arrived. I called them and didn't even receive an apology. My folks are canceling the order.

I ordered flowers from Teleflora for my wife for our anniversary the week prior, as I had to be out of town on that date. On the day of our anniversary I get an email late in the afternoon that I couldn't read immediately because I was working. When work was over I read it, only to find out that the flowers would not be delivered that day. No alternative solution, no apology. I called them, and after trying to make them realize how useless late anniversary flowers are, and having to escalate it, they offered what they thought was a generous 20% off. What a joke. Then I get the customer service survey email asking how "Keith" did, but the CS person was a woman. They obviously have a severely broken customer service model that needs overhauled, and obviously poor execution. They proved they can thoroughly ruin a special occasion for you and not feel bad about it. People need to understand the consequences of dealing with this company.

Ordered exotic arrangement flower delivery and my recipient got something I didn't order. It just slightly look like the order. It is very upsetting to order something and get a very cheap looking arrangement. And when I sent them the picture of what I ordered and received, customer service response is "We can substitute to similar if the exact flowers are not available. No refund or exchange." My intent of the complaint was not to get a refund... It was simply to express my experience. For almost $100 to get this?? Will never use their service again.

So I ordered flowers to be delivered on Sunday. I was home all day and received an email that my order was delivered. Went out my door and nothing was there. You did replace it. But what I received was horrible for $50. dollars - I daisies and 1 lily. REALLY!!! I could of done better going to Costco.

There is no place to track an order online! Didn't come to mind even to check if Teleflora has an order tracking system because in our days it's available everywhere. Called customer service and they told me that they cannot check the order till tomorrow either due to the systems maintenance and delivery was scheduled today. With so many flower sites available, it's obvious that we won't use Teleflora ever again.

I ordered flowers on 8/25/16 to be delivered the next day to my wife's work. I made sure to leave her cell number on the order so they could contact her and have her come down to the desk to get them. I was so excited, since they were to congratulate her on her work assignment and I wanted her to have the experience of receiving the flowers in her office. They called her an hour before she would normally leave work, to tell her that they tried to deliver to the house but were turned away. (The address was for a commercial building, not a residence). My wife unknowingly, said it would be okay to deliver to her residence instead.

I was disappointed with the product purchased at Teleflora and with their customer service. I bought a Money tree that seemed like a delicate product, but when it arrived it was a ugly tree that looked like a plant someone could pick up in a public park in NY... completely different than what I paid for. In the picture the container looked like a square wood and when we got it it was a cheap/horrible plastic... Their answer to my complaint: "I have reviewed the attached photo and the delivered item appears to be very similar and with acceptable substitutions." I highly recommend you to stay away from Teleflora! Their product's pictures are taken to cheat on customers and they provided a poor customer service response!

I placed an order for an arrangement (1948 Ford Truck as the vase). After I placed the order, I realized I wanted to confirm that the vase would not be substituted but I was flexible on the flowers. I googled Teleflora to obtain a phone number and came along the reviews. My heart sunk when I read all the negative reviews and I was ready to cancel the order. As a matter of fact, when the gentleman answered the phone the first words out of my mouth was "I would like to cancel my order". I explained I read the reviews and I no longer wanted to keep the order as I feared what would show up. I happen to live in an area with pretty good flower shops and after speaking with him (he could not disclose which shop would be handling my order) but he placed me on hold and confirmed that the local flower shop had the vase I wanted and it was ready for delivery.

Ordered Mother's Day flowers in May and as of August my card got used twice for other people's orders. They are not supposed to keep your credit info in their system. I have been getting jerked around by their sucky customer service reps. I was supposed to receive a fraud letter by email which never happened. I have been asking since the 15th. I wish I read reviews before I used this place. They suck and I am letting everyone know.

Terrible experience. My husband ordered a $130 premium flower arrangement and we got an arrangement with 3 lilies and 6 roses. I have included pictures for reference. Talk about false advertising. When I complained about the arrangement they offered me a 25% refund! While in the complaint process, the actual flower shop called me telling me that I had to give them a good review and tell them how beautiful their flowers were. So ridiculous. I could have gotten the same arrangement of flowers from Publix for $6.99. In addition to a ridiculously small flower arrangement, teleflora's customer service was terrible. Every email they sent to me was from a different customer service rep... a total of 4 of them. I do not know how this company is still in business!

I have ordered exotic arrangement for my cousin's wedding anniversary. What came in place was cute, but far from exotic. I understand it's hard to reproduce exact copy, so some deviation is expected, but what my recipient got had everything wrong - vase, set of flowers, color scheme...

I ordered flowers for a friend in north Carolina on a Saturday evening to have the flowers delivered for a Monday afternoon. I chose teleflora because the slogan proudly stated on the website banner "Next day and same day delivery available on all bouquets. After choosing a bouquet of daisies, I checked out without a problem and sent an email confirmation being told they would be delivered Monday. Monday at 3 am, I received an email saying that the bouquet could not be arranged for Monday and requested another date for delivery. I was given the choice of three dates, the following Tuesday, Wednesday, or Thursday for delivery. I chose the following Tuesday.

I wish no stars was an option. I wanted to send an arrangement to a co-worker in another city, and thought Teleflora would be my best option as I wanted to make sure I could see what I was sending. I spent quite a bit of time on the website, looking at different arrangements, and deciding on size. The site allows you to select standard, deluxe, or premium, and the appearance of the arrangement changes as you change your selection. Obviously, the conclusion one would come to (and clearly Teleflora's intention) is that this would represent what you'd get. I understood that there may be some substitutions (i.e. pink instead of purple, carnations instead of alstroemeria, or so on).

I ordered an arrangement for my Mom's 60th birthday. WOW - what I ordered and what arrived was so disappointing! I contacted them and shared photos of what was ordered and what was delivered - and they said it was acceptable. RIGHT - needless to say I will never order from them again. I do understand that materials may vary from each location - but REALLY - this arrangement is a bit lacking for the price that I paid! At least it was delivered on time. Teleflora is not willing to compensate for this lackluster arrangement. Stay clear of Teleflora!!!

I ordered a sympathy plant for my Sister in law for her mother's passing. Originally it was suppose to be delivered same day. After confirmation I was informed by email that the plant was not available for delivery in her area on that day and to pick another arrangement OR change delivery date. I chose to postpone the date to the next day (the day of the celebration of life). I received a confirmation email for the new date. Nothing was delivered!! I tried to call but they were closed.

Ordered flowers for my daughter for after her surgery today. Man what a disappointment!! Ordered the "arrive in style" only they arrived in dismay! $80 for the flowers and delivery only to see that the arrangement was fall apart and was not even the correct colors! I ordered the premium so the vase would be full and beautiful for my baby girl to have something pretty in her room with her while recovering. The flowers ended up in the trash! I wish I would have got better pics of the pedals that were falling off and the stems that were snapped. The flowers were supposed to be "rose pink" roses and white lilies. However I got white roses with red tips, carnations, some other flowers and maybe 4 lilies that were not even bloomed yet. The vase was scarce to say the least.

On Thursday I ordered an expensive bouquet of flowers on Teleflora. I chose delivery on Friday. It was imperative that the flowers be delivered on Friday. It was explained on the site that I would receive confirmation that the flowers were delivered. What they didn't explain that you might have to wait for a week until you received that confirmation. By that time, of course, the occasion would have passed and you are left wondering if the delivery occurred. When I contacted Teleflora customer service via chat they attempted to circumvent/re-route me to email. They assured me that I would receive an email confirmation as soon as I received it which, of course, is double-talk.

When my friend sent me a pic of the flowers I sent her I was shocked. See picture "1st". Attached is a copy of a picture of Cotton Candy - what I ordered. See "ordered". I called and told Teleflora how upset I was. After a 48 minute conversation they said they would have the florist pick up the flowers and have a different florist create and deliver the flowers. See picture "2nd" = Still not close to Cotton Candy! And the original florist called my friend and told her that he had delivered the flowers and used the 'recipe'. How dare he call the recipient of the flowers and argue with her! TOTALLY DISAPPOINTED. Will NEVER use Teleflora again, ever!!!

I paid to have flowers get to location early only to find out it maybe a day after the event I sent them for. I had to fight to get a riding and was made to feel like it was my issue. Shop local. It's always best. Local business care about its clients. Teleflora only wants your money and could careless about you.

NEVER use Teleflora. They use bad florists, their customer service is AWFUL!!! I ordered funeral flowers on 3/16/16, the order delivered was devastatingly bad. I called for a full refund and wanted the figurine (which was ordered originally) to be sent to me for the family since the figurine in the arrangement was also wrong. I was told by Teleflora they were sending it out to me right away! On May 23rd, I called them back to notify them I still had not received my figurine. I have been on hold with Teleflora for 43:05 minutes as of right now. I have been told the figurine was sent out from their warehouse in Minnesota on 5/23 and was expected to take 6 weeks to be delivered to me in Missouri. I'm waiting to hear what excuse the 2nd manager tells me. Do not use Teleflora!!!

I placed an order a week ago and what was delivered didn't even compare to what was ordered. This is unacceptable. WILL NEVER ORDER FLOWERS FROM HERE AGAIN. I SHOULD BE ALLOWED A FULL REFUND.

I bought yesterday the Teleflora's Polka a Dots and Posies - Premium (Product ID T52-3C). And my wife received this for her birthday. I know that not to expect exactly like the picture, but this is too much. I want my money back. She NEVER received the balloon!

After placing an order THREE times with Teleflora, I still ended up with no birthday gift for my loved one. I was never advised that the order will not come. The first order was attempted online. It failed to go through, so I then placed the order over the phone and was told to expect a confirmation email. The confirmation never came, so I then emailed Teleflora asking for an explanation. Only then I was replied to (via email) with the explanation that the order could not go through because items had been 'black listed' from a previous 'fraudulent' order. I then called in for them to explain what that meant and was told to contact my bank/credit card company, which I did. I was assured by my financial institution that everything was fine with my card and that the payment did go through, but it was then credited back to my card a few hours later.

The website is setup to accept flowers orders for the next day. This is what I did. I ordered flowers for a Sunday delivery... only to find out that they don't have a Sunday florist and can't deliver my order until Monday. What a RIP OFF!!! I would have gone to another site if I knew they would accept the order and then not deliver. Changing the website or finding a local florist to fill the orders requested is the way of not getting so many poor reviews!!! Mount Prospect, IL.

Placed order for 5/27 delivery. I received an email from Teleflora on 5/27 stating the "delivery had been made & signed for by recipient". A blatant lie. The florist had called recipient BEFORE making delivery & was told NOT to deliver since recipient was out of state. Recipient stated SHE would PICK UP the flower on her 5/31 return. Upon arriving home 5/31 recipient found a soggy box full of dead flowers, so she called the florist & talked to the same person, who stated he had "made an executive decision to go ahead & deliver the flowers anyway". Since the neighbors were also not at home, the flower we just left on the porch. He then told the recipient the following:

I wish I would have read the reviews for Teleflora before I started using them. I have sent quite a few arrangements to clients who were probably were too kind to say anything negative about the arrangements. I sent my Mom flowers for Mother's day and came over a couple of days later. So disappointing! Little arrangement (paid more for med. size) the flowers were mostly dead, topped off with the most pitiful bow ever! Called and was put on hold for 20 min., then hung up on. Called back, another 20-minute hold before I spoke to a representative. They told me no refund because I failed to send back the flowers. Sure would be nice if companies cared about their customers.

I sent flowers 6 days prior to Mother's Day to make sure my mother would receive them. The order came in (dead flowers). Teleflora picked them up on my request and was going to make a new one. Two days later still no flowers. I called the company that picked them up and they said... "Oh, they cancelled your order, you should had called us direct and there would had been no issues 'cause Teleflora is awful". I called Teleflora again and supposedly they were going to get a new company out, well at this point it's Saturday. Sunday at 1pm I get a call from new company and they said they are too busy. They could not deliver but could deliver on Wednesday! 3 days after Mother's Day... I was very upset since. Also we were dealing with my mother getting cancer testing during that same week. This was suppose to be a picker upper... DIDN'T HAPPEN.

What I purchased not even close to what was delivered! The picture bouquet in yellow is what I ordered. The other picture is what was delivered??? VERY upset! Not even close!!!

I ordered flowers to be delivered on May 6, 2016 but the flowers were not delivered until May 7, 2016. By that time, the occasion had passed, which was very disappointing and embarrassing. I asked Teleflora about the issue and they offered a discount promotion code for my "next order." I told them I had no intention of using their services again, and suggested they refund my order, since they did not deliver as promised. They issued a 50% refund and indicated that in order to provide a full refund, I would have to provide the floral arrangement. By the time this process had played out, the arrangement was long dead and discarded. Teleflora insisted that they needed the arrangement to provide a full refund. I asked why this was necessary and no one could answer that question. I will never use this company again. Terrible service and ridiculous policies.

I just want to write a feedback about this horrible company. I ordered corsage/boutonniere for my son's prom. And they supposed to give me delivery confirmation today but no calls so I called back and they said they can't hold of flower shop and can't tell me any info. Really? So I kept calling them and finally someone said they got hold of flower shop but don't have same flower that I ordered. I just couldn't believe that they didn't tell me earlier so I can cancel and find it in another shop! Since I don't have any time so I said whatever but make sure they get delivered on time so he will have flowers at least.

I called Teleflora. Placed a $76.00 order. She got all my information. Said they would be delivered that day between 1 and 4. The flowers NEVER got there! The next day I get an e-mail stating my card didn't go through. Why she did not call me is beyond me... She did have my phone number. I was upset although 2 days later I thought I would try them again. Only if I would have read the reviews first. Then I never would have called back. I placed another order. Received a confirmation number to make sure my card went through. Mind you it was exactly the same card. Again the flowers never got delivered. So I called the next day talked to a representative. She said she was gonna call the florist in the area that my mom lived in and get to the bottom of this and she would for sure call me back in a couple hours. She never called me back. Again the flowers never got there yet another day.

Placed two orders to same location and to same person. One order not delivered. Ordered 2 days in advance. I called for full refund. Let's see what happens. Never received refund confirmation as requested. I will never use them again.

I ordered a Mother's Day bouquet for my mother-in-law to be delivered 2 days prior to the holiday; in short the flowers never ever arrived. I called Friday, Saturday, and Sunday and never got a response from the company. Finally, Monday I got a hold of someone who only apologized for the inconvenience and stated they were trying to find a person to deliver them still. It then took 4 emails with me requesting cancellation of the order before they would finally cancel it. I was extremely frustrated and upset w/ this company and the way they handled working with me. They could have rectified this by communicating with me prior to the holiday and giving me the option to get her something else. Instead she received nothing except annoying phone calls from me, ruining the surprise, asking "did you receive anything yet?" NOT okay.

I ordered for my wife for her birthday. The flowers showed up on time. I ordered the "premium" version of one of the sets so there was a $69.99 charge. What was shown and described for $70 was nothing to what she received. What was received was actually received was not even half the size of the basic version. I will say it was a nice looking (LITTLE) arrangement, but based on size and flowers, should have been $30 instead of $70. I sent a complaint to the company to which I received an email two days later that I would receive a 25% refund. They did not fulfill 75% of their work, but it isn't worth continued fighting and at least they are giving me a little refund for it.

I wanted to order flowers for the relative for her birthday on May 9th 2016. Initially I tried 1800Flowers, but they had no delivery for the desired day. I turned to the Teleflora, and I wish I never did. On May 9th in the morning I received e-mail stating that the flowers were already delivered. The recipient stated that she never received anything. Around 6 pm on the same day I called Teleflora. After being on hold for good 25 minutes I finally got a rep, who informed me that the flowers were on the way, and were going to be delivered by 7 pm that day. I asked the rep to give a recipient a call right before the delivery, and the rep said that it will be done. No flowers were delivered that day or evening.

I bought Teleflora's morning melody for my mom and had it delivered the day before Mother's Day. The whole theme was supposed to be 'purple' (purple flowers, purple bow, and purple glass cube vase) but what my mom received looked completely different from what was shown online. It didn't even come with a vase. The florist should have called me to ask if I'm ok with different flowers to be delivered, but I had to be the one calling customer service to find out about all this after waiting for more than 30 minutes to talk to a very unfriendly representative.

I ordered a premium bouquet of flowers, all which were suppose to be different colors of purples. Instead, for Mother's Day my mother received a cheap-looking order of flowers that looked nothing like what I ordered. Never again will I do business with them ever again.

I just reunited with my aunt after 14 years and thought it would be nice to send her mother's day flowers to show her I loved her and missed the time we had apart. So I order the flowers the day before mother's day and they promised to deliver "same day". It is now 2 days after mothers day and she has not received any flowers from me. When I emailed customer service they sent me a confirmation email saying that the flowers had been signed for at the address. So I call customer service on the toll free number only to be put on hold for an hour and a half (literally I have call logs to prove this).

I ordered flowers for Mother's day to be sent to both Grandmothers, on different dates. Neither Grandmother received their flowers. Teleflora was next to impossible to get anyone on the phone for customer service for two days. I spent a total of 7 hours trying to find out what happened to these deliveries. When I finally reached someone, although she was nice, she informed me, they didn't have a florist affiliate in GA where one order was going and the florist in Maryland that were in my mom's area were "overwhelmed".

I purchased an arrangement of flowers for Mother's Day. The company contacted me to inform me they ran out of that flower arrangement a day before delivery. They suggested a new arrangement called the "designers' arrangement" that would be comparable to the price and quality of the one I selected. My mother received the flowers the day after. They were a disappointment. Not even close to the product I ordered. It look like it was put together by a child or someone with absolutely no flower arrangement experience. This company is a big scam. I want consumers to be aware of it.

I ordered flowers for my mother on Tuesday before Mother's Day for a Thursday delivery. Friday I went online and requested confirmation delivery. Sunday evening I went online again to request my refund. I had to call Monday evening, six days after the order for them to tell me they did not have a florist available at that time. Why could they not have told me earlier so I could make other arrangements? They took my money fast enough.

This is second time I ordered from Teleflora and the recipient received nowhere near what I ordered and paid for.

This was the first time and the LAST time I am using their service!! First off, I had ordered flowers to be delivered to my mom on 5/8/16 for Mother's Day, but it never came! They even had the nerve to send me an email telling me that the flowers were "hand-delivered." After trying to call them to complain and being on hold for nearly half an hour, they finally said that they will redeliver the flowers and that they will give me a partial refund. When the flowers finally arrived, the person who delivered it didn't even bother ringing the doorbell. They just left it on the porch and left, didn't knock, didn't say a word. What the hell is that?? Second of all, the flowers that came didn't even look remotely the same as the ones I ordered. NOT EVEN CLOSE!! I had ordered lilies, daisies, and roses placed in a yellow vase. None of the flowers I got had any of those kind!!

My auntie was hospitalized to have a heart operation. I wanted to send flowers right away, so I did my search online and Teleflora was offering delivery on the same day if you would place the order before 3 pm. SO I chose them JUST BECAUSE OF THAT REASON. I ordered the flowers just before 3 pm and was expecting flowers to arrive that same day Friday. But NO, they didn't arrived that day. Teleflora sent me later that day, an email giving ME NO OPTIONS BUT TO CHOSE ANOTHER DAY. There was not the option to cancel the order and get refund. SO I had to change the delivery to Saturday.

The worst experience, for mother's day the flowers never came. Liars. Sent me a fake confirmation. Never order from them!!! After being on the phone for 2 hours got only apologies. Disgusting.

I am not one to post reviews! However, this is an exception! I placed an order for flowers for my mom a few days before Mother's Day to be delivered on Sunday, May 8th. The order was confirmed and I paid $68 after a 30% off coupon. My mother never received the flowers and my account was credited back for the purchase with no email, phone call or explanation why they cancelled the order! When I finally got through to their customer service line (after at least 30 minutes on hold) I was told I did not meet the minimum requirement of spending $75! If there was a minimum requirement I should have never been able to place the order or I should have at least been notified! I have order many arrangement from them with no problem. But my mom getting nothing from me on Mother's Day is unacceptable and I will never do business with them again! BEWARE!!

Wrong arrangement. First florist cancelled the order, without letting me know. They cancelled, and you never let me know it was cancelled, till I called you, after I called you the day after the arrangement was supposedly was to be delivered. That order was cancelled. Then I went directly to your florist, in the near area, Flowers by June, and they said "no problem", for delivery and the certain floral arrangement that I wanted. Then, they called and said they couldn't deliver, so I drove 35 miles into Anchorage to pick it up.

I made two orders for Mother's Day. I paid an extra $8 for that delivery to be on the correct date. Sure enough they delivered one of them a day early- in the middle of another party. Completely defeated the sentiments. Furthermore I paid for a premium bouquet and what was sent was different flowers, different colors and looked NOTHING like the photo of what I ordered. It was about one third the size. Looked pathetic like it was picked on a walk through the park. What a joke! Will never use again. Paid 140$ for these. Ordered and stuck on hold with customer service to demand a refund. Will never use again!!

Had a very "poor looking bouquet" of flowers delivered to my place of work for Mother's Day. The bouquet was dry, flowers were dead or wilting and bouquet lasted less than 2 days. Owner offered no apologies as she simply made it my fault. Her choices of seeing bouquet were totally not in my Mother's Day weekend plans. I was not able to leave them at my front door for their evaluation at their convenience nor was I able to stop by her floral shop. Beware if using them with Teleflora. It was a horrific experience and the lack of care by owner was amazing to me.

The photo on the website doesn't look anything like the photo of the flowers received by my mother. This was awful! Do not use them!

Like others, I wish I had read the descriptions prior to ordering. I ordered my mom some flowers for Mother's Day. I wanted peonies and Teleflora popped up. I had heard of them for years and thought they were a safe bet. My mom lives out of town so this would be great. The flowers did arrive and my mom sent me a picture. They were awful and NOTHING like what I ordered. It was as if someone went out to their garden and cut a couple of peony plants and threw them in a cheap glass vase. I am posting both pictures and you can see for yourself. Customer service is a JOKE. I waited on hold forever and finally talked to someone. I explained my situation and her reply was, "Did you receive the order?" "Um, I just told you how horrible they are."

I ordered the Cotton Candy arrangement and the flowers look nothing like pictured. The flowers my mother received were of a lesser quality than the ones pictured. This was the first time I ordered flowers for my mother and I was completely let down. I would never ever do business with this company again and would encourage others to do the same. For the money I spent I could have bought a far better floral arrangement from my local grocery store. Teleflora is a horrible company.

I have never used Teleflora in my life before nor will I ever use them again. To start, I ordered an arrangement of flowers for my mother for mother's day. I purchased the Teleflora's Polka Dots and Posies (a beautiful arrangement of white daises and pink roses that was placed in a small clear pink glass vase) and had them add in the rush order for an added price so they would be delivered to my mother's office before 1 pm. Not only were the flowers delivered AFTER 2 PM, they were also the wrong arrangement.

We placed an order of flowers for a funeral and the flowers were never delivered. When we asked for a reason, the C/S person couldn't explain anything just had in their notes that it wasn't able to be delivered. I wouldn't order flowers from them again or recommend them at all.

I ordered 5 different arrangements for family for Mother's Day. 2 have been delivered so far and to say the least, what was delivered is clearly not what was pictured. I spent way too much money and is highly dissatisfied with the outcome. I wish I read the reviews prior to ordering... I would not have chosen them and will not do it again...

I ordered an arrangement that was pictured as a red wagon filled with a beautifully arranged floral arrangement of flowers including roses, Gerbera daisies, regular daisies, and other flowers. What was delivered was a poorly constructed arrangement of cheap, wilted flowers. There were no roses, and it looked like I had gone in my backyard and picked dandelions and thrown them in. I was totally embarrassed, and angry, especially since I had upgrade to the "premium" level. When I complained, I was told they would have the order redone the next day. Nothing was done! I will never use Teleflora again. It is obvious to me that they contract with florists that do poor quality work, and Teleflora, when told of the disparity between what they picture on the website, and what is delivered, did not follow through to assure customer satisfaction! My advice is to call a florist directly from now on!

I wanted to send a bright, happy floral arrangement to someone who just received some very bad news. Having been burned by 1-800- Flowers I decided to try Teleflora. I was burned yet again. I ordered the "Be Happy" premium bouquet and the bouquet that was received was anything but happy. As a matter of fact I would call it a cheap early funeral arrangement. The Be Happy bouquet was supposed to have bright yellow flowers in a smiley face vase. The flowers received were mostly all white, drab, dull and lifeless in a clear, small vase. This is not a bouquet that would cheer someone up after receiving bad news.

Flower services are supposed to be all about the experience! They completely dropped the ball on the delivery of flowers that I purchased for someone's birthday. When I placed the order, I specifically said the recipient's name 3 times over and spelled it out for them and they misspelled it on the card. In addition, they misspelled the word "FUN" and wrote "FUNK" and misspelled "Truly" and wrote "THRULY." Even after saying these words in full and complete sentences. You would think the level of common sense a person has to have to get this right wouldn't be so bad. I ordered a Balloon on top of that and it wasn't delivered.

I am horrified by the treatment I received from this florist, Airport Flowers El Paso via Teleflora. "Lucia," (she refused to give me her last name) a woman claiming to be the owner of Airport Flowers called to yell, berate and threaten me because I was not satisfied with the arrangement I received. I ordered through Teleflora. I used to LOVE Teleflora, always got rave reviews from family and friends!

I ordered flowers for my daughter who had a late miscarriage in Oct. I wanted the flowers delivered on the date the baby was due. This was so important that she knew I was thinking of her on that day. The flowers arrived 2 days earlier. I was livid! The arrangement also was not as pictured. The picture showed a large full bouquet in a round glass vase, she got a small arrangement in a small cylinder vase! I called customer service and really let them have it! Their first suggestion was to go back and take the flowers back from my grieving 19-year-old daughter and redeliver them on the correct date! Are you kidding?!? Insensitive at the least. After insisting on speaking with a supervisor, I was eventually compensated 70% but very upset at this huge mistake. Date of delivery is HUGE for flower delivery! Imagine being late for a funeral or missing an anniversary! And false advertising should shut them down alone! Never again will I use them.

I was extremely dissatisfied because I was literally on the phone for an hour, simply ordering a funeral arrangement. The time of transaction involved poor communication skills, inaccuracies and lack of knowledge about their system. Initially the employee entered letters incorrectly several times, even after I provided an example for each and every letter. Then, the same employee and her supervisor were unable to explain if the "confirmation email" they were sending would include the amount charged, the amount paid and the method of payment used, in order for it to suffice as a receipt for business reimbursement purposes. They honestly didn't know, plus the email never went through during our long conversation because the employee had the email address incorrect!

I ordered a funeral arrangement on April 5th. I had said I wanted it delivered on the 7th for the viewing. Instead it was delivered the same day when I had ordered it. I also thought I was getting a good deal on the price and when I checked my bank account they charged me more than what I had expected so my tenant insurance bounced. So now I have to pay my bank a 45 dollar NSF fee plus 30 dollars to my insurance company for another NSF fee. So an arrangement that I thought cost less than a 100 now has cost me 200. Apparently they charge a USA fee that I clearly wasn't aware of nor was it in the price checkout when I paid for it on my visa debit card. Not a happy person my first and last time ordering from them and I wouldn't recommend them to anyone!

I ordered a dozen deep purple tulips in a clear vase with a purple bow for my adult son after his surgery, because he likes the Vikings. He got a vase with large yellow flowers, red flowers, and blue flowers in a clear vase with a red bow. How does that translate in "something similar if the request is not available?" I was so disappointed and mad. I wanted the flowers to have meaning to him. I paid $55 for that (including a balloon, which they actually got right). The website said "satisfaction guaranteed". Yeah, right. The way they would fix it is to go pick up the flowers and credit me. Like I would want his gift picked up. So they have you over a barrel.

I ordered a bright colorful arrangement for a friend who was feeling down and wanted to "brighten" her day with some COLORFUL flowers. When the flowers were delivered, they were white. I called CS service and explained why I specifically ordered COLORFUL flowers and that no one called me to discuss the change in order. First the CS rep offered me a 40% discount on my next order - after stating that the end result of what is delivered is up to the florist. (Don't need your discount as if that is the case, I won't be ordering from you again.) Then, he put me on a very long hold only to come back on the line to inform me they would send someone out to take back the flowers that were delivered! Under no uncertain terms would I want them to take the flowers back as the whole purpose was to "brighten" someone's day!

I ordered a "premium" bouquet for my daughter. She lives out of state and this was for her birthday. What I ordered ($120 later) was not even close to what she received. I called to complain and it fell on deaf ears. Will not ever do business with Teleflora or Holly's Garden and florist of Denton, TX ever again. Just feel ripped off. The first picture is what she received... The second picture is what was ordered.

The flower arrangement as delivered was nothing like the photo. When we called to complain, they offered a discount on a future order. They would not resend the arrangement as pictured. Would never use them again. A cheat!

I placed the order on 03/28/16, plenty of time to have delivered on 03/30/16, or so I thought. Received an email on the 30th stating the flowers will not be delivered. I was not happy. I emailed back telling them I was not happy. Received an email back with the offer of 30% off my order & they would be delivered the next day, 03/31/16. Received a call on the 31st stating that the arrangement I had ordered is not available in my area. Really!? 4 days later you are telling me this??? I cancelled. I've used Teleflora 6 times. 4 of those times have not been good experiences. I've had to cancel all 4 of those bad experiences. Not a good record. I'll never use them again & will not recommend them to anybody.

Ordered flowers, premium. What was delivered was less the standard. Three roses in 80 dollar arrangement. Wrong colors. Poor quality. Reaches out to customer service and they wouldn't refund the difference between the arrangements. I offered photos to show and they didn't even want to see. Offered a discount on my next order??? Really, I said, "no need. Won't be using you again."

I ordered flowers for my mother, to be delivered on Easter Sunday. Teleflora said the flowers would be there by the end of the day. As the day progressed, I called customer service twice to check on my delivery. Both times, I was assured that Teleflora would contact the local florist to make sure the arrangement was delivered promptly. Needless to say, the flowers did not show up that day.

I ordered flowers for my mother's birthday as I do every year. The flowers that were delivered were nothing of what I ordered. There were less than half the amount of flowers in the arrangement. The flowers were very poor quality, the vase was dirty, not the correct color and the bow was not on the vase (which by the was the main reason I ordered this particular arrangement). After she sent me the picture I called Teleflora and asked for a refund. I waited on hold for over an hour for a supervisor, at which point I hung up, called back and waited another 45 minutes until someone picked up.

While the colors were not exactly matched, that somehow enhanced the eye appeal of the arrangement. The order was on time and exactly as expected. The colors and smells were vibrant, and the recipient was very pleased. I have no complaints about this order. I would suggest that the person ordering take a second look at the final product BEFORE giving the final OK to send the arrangement. The deal breaker for me would be the arrangement not arriving on time, and most importantly dried out or dead flowers in the arrangement. My arrangement was sent as a thank-you gift. The order was placed online which made me a little nervous about the purchase. However the ease of ordering and the final results were exceptional.

Fresh and beautiful. Nothing bothered me; the arrangement was lovely and enjoyed by the recipient. Would definitely order from them again. Have tried other companies who charged more and gave less. I have tried two or three companies and find I go with those who offer me good deals along with a quality product. Dead or drooping flowers; substitutions that didn't look like what I ordered... I have had this experience from other companies, and it wasn't pleasant. I like the sales bargains at Teleflora, the quality of the bouquets, timeliness of delivery, and longevity of the arrangements. There is enough price variety for each occasion to make it affordable.

The arrangement last for a few weeks after the delivery and a few flowers last even longer. Positive issues with order: The choices of different floral arrangements and pricing. Negative: the pricing for certain arrangements. Online order placed in February: the delivery note section needs to have additional space (more characters so I can type specific instructions). These are a few of my favorite things regarding ordering with Teleflora ONLINE: Ease of use online to order, good quality flowers, prompt delivery, great selection of choices of arrangements.

Arrangement looked "thrown" together. It has lasted over a week and is still in good condition. Color scheme was pretty. Not enough greens to cover the exposed stems of flowers visible above vase top. Local florist fulfilling the order changed the delivery date delaying it for a week without reason or request by sender. When I called to check on the arrangement and I informed the florist that the arrangement had been ordered for delivery that day, he said he could put one together now and deliver it, hence my feeling it had been thrown together. I have learned that if you order flowers for a specific reason, i.e. birthday, the prices tend to be higher than if you just select an all occasion arrangement which offers you a wider variety of arrangement options than arrangements for a specific occasion.

The flowers I paid for were not the flowers received. They were cheaper flowers used and looked nothing like the bouquet I paid 50.93 for. Picture on the bottom is what I ordered, picture on top is what was delivered.

I received a special offer in an email, so I decided to order flowers for family out of state. I received a confirmation that order was received and would be delivered. A few hours later, I received an email stating that I had to choose a different arrangement because it was not available. The next day (delivery day), I received another email stating that they were unable to deliver and that I needed to choose another delivery date. I chose Monday. I just received an email saying that they were not able to deliver at all and would be cancelling my order. Ridiculous! I am so frustrated and will never use Teleflora services again. I have always used FTD and have had NO problems ever. Guess I learned my lesson.

I ordered a Spring has Spring Mixed Basket for my mother's 70th birthday. Instead, she was delivered a tiny glass vase with some of the ugliest, cheapest flowers I have seen (lime green daisies, pink carnations etc.) worth about $10.00 and could have been purchased from a grocery store. Pictures are below. I spent $75.00 on the basket and what she received maybe cost them $10.00. I tried calling customer service, but they were closed after 3:00 p.m. on a Saturday when the flowers were delivered. I emailed them and haven't heard back. I instant messaged them on Facebook and haven't received a reply. I called the flower shop and they said they were only given an order that said "mixed bouquet".

I ordered a beautiful premium arrangement, for a dear friend. It was a sympathy arrangement. It was a bunch of garbage. Looked like a 5 year old put this together. Looked nothing like the pictures in Teleflora's beautiful online catalog. I paid the premium price to make sure it was perfect. Well they arrived after 8:30 pm (I ordered 2 days early so it would not be rushed). She sent me a picture. I was so embarrassed. It was horrible. I contacted them, all they offer is a 20% refund. Never again.

Unfortunately, I didn't read the negative reviews for this company until after I placed an order for flowers and I wish more than anything that I would have read what people were saying first before wasting my money so if you are reading this... don't make the same mistake that I did. DO NOT PLACE AN ORDER WITH TELEFLORA BECAUSE THEY ARE THE WORST!!! Today's date is 3-10-16 so this review is very recent.

ANOTHER flower company that cannot commit to their guarantees. "Same-Day Flower Delivery - Flowers delivered the same day as long as you place your order before 3:00 PM, Monday - Friday." NOT TRUE. I placed my order to a hospital prior to 3pm. Received an email stating they couldn't do it same day. I accepted to have delivery the next day. Still no flowers. They state they will be delivered but do not know what time. It is afternoon now and the patient has been released from the hospital. I have now cancelled my order. Let's see if I actually get refunded because as I see other posts on this page, it looks like there is an issue from that as well. So disappointing. HORRIBLE!

I ordered orchids for my best friend's funeral potted in soil, they came in just water. Tried for days to contact to complain. They kept disconnecting and didn't answer email. Finally called as if I was placing a new order! They answered! Go figure. Then offered 50% off next order... And 30% back... ** Crooks. I will NEVER order anything from this company again. Beyond disappointed... Not only the worst day of my life, they had to shoved it to me. Beyond disgusted.

I placed an order for a bouquet of Red Roses and what they delivered was not what I ordered. I wish I would've read the reviews for this site before ordering. I called customer service and explained to them my order was wrong after being placed on hold for about 25 mins. I was told that another floral shop had to do my order and didn't have enough roses and offered me a 50% discount for my order which I told her I will never order from them again so why send me a 50% discount. So unhappy.

This is by far the worst floral delivery service that I've ever encountered. They never deliver your order with the right flowers and at right time, take this for sure. They make it worst for those who wait for their flowers to be delivered to their loved ones, you don't even get a confirmation mail or message that the flowers are delivered. All that you get is a crappy automated voice message system that tells that your flowers are in the right hands and will be delivered timely, which are not at all in good hands. I would like to rate it 0/5 if it is possible. I can't even believe I paid $22.5 just as a service charge. Please don't rely on this service if you are delivering flowers to someone who means a lot to you and especially on any occasions where you expect them to be delivered on time.

I ordered flowers to be delivered to my husband who is home alone on Valentine's Day. He had a traumatic brain injury 4 months ago and I have to be away working because of it. I paid through PayPal. They claimed my credit card didn't go through but I have confirmation both through PayPal and the credit card they got their money. Tried three times with customer service today. They hung up on me twice. Reprocessed the order with another payment method. The customer service rep didn't complete the order despite saying it was. Billed me again. Then said they couldn't deliver the flowers until Monday and I placed the order yesterday for delivery yesterday. Most unreliable company ever. Don't use them. Then I had to explain to my poor brain injured husband why he was forgotten on Valentine's Day.

Very poor customer service and poor service overall. On hold for over 30 min, and the issue was not resolved. I ordered flowers that were not delivered even the day after the requested delivery date. Do not use Teleflora. You will be very disappointed!!! Use Canada flowers. I only found after this bad experience that I should have used them!

I ordered a so-called deluxe flower arrangement from Teleflora online with a 2/13/2016 delivery date. The description of the arrangement is as follows: "Make their heart dance with this delightful mix of peach and pink roses, hand-delivered in our adorable oversized mug! Decorated with painterly, hand-applied hearts, the sweet ceramic mug is a food-safe keepsake they'll love sipping from for years to come. It's a playful Valentine's Day gift for any loved one!"

I ordered two bouquets to be delivered a day apart for gifts... I spent $100 apiece. Before flower could be delivered in had to call in and confirm that I did indeed order two of the same bouquets, per a email I received from the company. Mind you this is the day after the first arrangement should have arrived... Then when I finally get the first one it is nothing like what I ordered and paid for. I can't wait to see what I get tomorrow. Huge disappointment. I will not be doing any more business with this company. $30 arrangements for $100... Major Rip off. Please do yourself a favor and purchase elsewhere.

I spent over $100 on a vase filled with varied flowers. $18 of that was to get it delivered BY NOON. Heck the flowers were only $60-something and the rest was for service close to V-Day, delivery, etc. At 1:00 PM, the flowers were still not there. I called and after a 1/2-hour wait spoke to an agent with a thick Asian accent who could hardly speak English. They could tell me nothing about the status and give me no assurance that I would receive a refund or that the flowers would be delivered at all. At 1:30 with still no flowers received, I went to a local florist to cover myself and spent $60 on sub-par flowers, whatever was there at last minute on V-Day.

I recently purchased flowers for Valentine's day for my significant other from Teleflora. When she received the flowers, she sent me a photo of them and thanked me. The problem was that what she received was a skimpy, bare spotted arrangement. I upgraded to the deluxe option of the flower arrangement and I swear the flowers she received had even less flowers in it than the cheapest version they had available. Teleflora - Very smart, got another consumer with the bait and switch move. Never buy from this site. You be the judge with the pictures below.

I ordered a Teleflora "Rose Remembrance" $100+ arrangement to be sent to a coworker's father's wake and funeral. When I arrived at the wake, I tried to spot the flowers I had sent, but didn't recognize them. My coworker's husband pointed them out and I was shocked! It was supposed to be 22 1/4" x 22 3/4". It was much smaller, with only a couple of roses, lots of empty spaces and flowers hanging half out of the arrangement. It had a few carnations in it as well. I was so embarrassed! I did not want to trouble my coworker with my concerns. She had enough to deal with. I decided to report the situation to Teleflora the next day.

I ordered a sympathy flower arrangement to be delivered to the funeral home for the service for my sister-in-law. The day before the burial a Teleflora representative called and said that the funeral service was "on hold". I said that I was not aware of any delay for the funeral/burial. The Teleflora representative said that they wanted permission to change the delivery date. I told the Teleflora representative that I would need to contact the funeral home to determine the reason for the delay. Upon contacting the funeral director at the funeral home, he told me that was a total lie.

Ordered some flowers for my goddaughter's 30th birthday. I paid extra to have them delivered on the day that I wanted. Delivery never happened. I emailed and called them about 5 times and got the runaround. I demanded to speak with a manager after an employee was trying to give me a credit for my displeasure. I told them HELL NO. Never again. I demanded a FULL refund for their lack of service. I am soooo disappointed in the service. Will never use them again for anything!!! Total garbage.

Not happy about my experience. The arrangement was not delivered on the agreed upon date. They never got my order right, would not call me to explain the problem, let me just cancel the order, or provide full refund. When I called them about the wrong arrangement that was delivered, the customer service representative (who spoke with a prominent foreign accent) told me they would use a different flower shop and get the order fixed, promised me that I would be called if they couldn't get the correct item, none of which ever happened.

I ordered an upgraded birthday bouquet $49 plus delivery and tax so basically $70 plus. The recipient sent a photo, I could tell when she called that she was wondering why I would choose such a shoddy bouquet. Imagine my surprise when I see approximately 4 faded looking flowers in a vase as compared to the Teleflora photo of lovely flowers, more than a dozen. Sorry I didn't see all the one star reviews on this website before deviating from my usual floral company. The miles were not worth it. I contacted customer service, no response yet.

Ordered the flowers on Tues, 12/29/15 to be delivered 1/2/16. By the afternoon pm. 1/2/16 the flowers were still not delivered. This was my aunts 90th birthday. No excuse. Called from 3 pm on 1/2/16 until 7 pm then spoke w/ supervisor, who said that she would have to check w/ the florist on MONDAY, 1/4/16 to see why they could not deliver. The flowers should have been delivered, as the weather was good. And it's near Nashville, TN. No excuse. She had to check w/ the florist 1st to see why. What about me, the consumer? Seems the florist comes first.

This is the second time I ordered online with Teleflora. Originally I chose this business because they delivery flowers in a vase and not in a box. The first time I ordered I was unsatisfied that when I saw the flowers, they did not look like what I had originally bought. I thought they made a mistake and just accepted it. However it happened again. I ordered 18 long stem pink roses and paid a lot for it, and when my gf came home I see 8 red roses in a vase. Though the flowers were still nice, they are not what I wanted nor what I paid for. I called to complain and at first they only offered a 20% refund. After I was still unhappy, 50% is as high as they'd go. I accepted and felt it was a fair refund. But I am still upset the roses I originally wanted did not get delivered. I won't be using this service anymore.

It was very important to me to have flowers delivered to my mom who lives in a small town in Utah. It was the first anniversary of her son's death. I couldn't be there, so I wanted her to know I was thinking of her and what she was going through. It was so important that she get a beautiful arraignment, that I didn't want to take a chance with a small flower shop in a small town, so I figured I could rely on a large company like Teleflora.

For the first time, I chose to order flowers through Teleflora today and made the biggest mistake ever. I will not recommend them AT ALL. I ordered in the morning and selected same day delivery. I received an email around 3:54 pm that my flowers have been "hand delivered". I called my wife around 5 pm to check if she got them, but she had not. I called their customer service and after 20 minutes someone came on the line to help: and mentioned that the delivery truck sends the email once he is on his way, so I should receive it and if I don't then I should contact them again. I came home at 9:30 pm and did not see any flowers. I called them again. After waiting for couple hours, I gave up and decided to share my experience with others so no one else makes the same mistake. I lost my $78 and will order from 1-800 Flowers in the future.

I received 2 arrangements from Teleflora yesterday. Both were such a disappointment. My boyfriend ordered the deluxe option on both arrangements. They were small, pathetic. One of the arrangements was supposed to be for Christmas. The flowers they used were orange and white? What? Quality was poor. Very disappointed to say the least. I didn't want to disappoint my boyfriend, so I contacted Teleflora directly. They are supposed to have 2 new arrangements delivered today or tomorrow. I'm not expecting much! Will never ever use this company for my floral needs!

Notice that all the ratings are 1 star. If I could give Teleflora -1 star, I would. Their business is a fraud. They should be banned from doing business. They are way overpriced. Example: I ordered a pot of Xmas Poinsettias for $35.00 after advertised for 25% discount. I ended up Paying $55.00 total, after service fees, tax and shipping. I guess it must have been shipped from Los Angeles by train to Houston. The plant was wilted and cinchy. I bought the same size pot at Home Depot for $5.00, and the plant was fuller, crispier and fresher. I understand making a profit, but 500-700% is way overboard and a scam. You will notice that most of the reviews on all the websites are 1 star. I would advise anybody buying flowers or plants from Teleflora to check the reviews first. I will never deal with this scam vendor again.