Teleflora Reviews

On November 19, 2017 I ordered a Thanksgiving centerpiece for my family in California to be delivered on November 22nd. This order was placed using my Woman Within Catalog credit card utilizing their special arrangement with Teleflora. The flowers weren't delivered until 7:30 pm on the 22nd and when I received a photo of the centerpiece from my son, it was obvious it wasn't the $54.95 deluxe version I ordered. It was supposed to have two candles, it had one, and the centerpiece looked more like the standard 44.95 version (based on the Teleflora website photos). My total order was $74.94. I called customer service, explained my dissatisfaction and she offered me a 50% discount on a future order.

I ordered as a get well gift a deluxe arrangement that was to have two colors of roses, several lilies, shrub roses, eucalyptus, alstroemeria, dusty miller. I received something with roses, a lily or two, some cattails, some berries, and several clumps of ugly, mustard filler plants that completely overwhelmed the arrangement. I know from experience that Teleflora's response will be to go to my friend's house and retrieve the arrangement. Who wants that when they have given a gift? This is not the first time I have been seriously disappointed. When Teleflora florists do not have the appropriate stock on hand, they are supposed to get in touch with the purchaser and offer something else, subject to the buyer's approval. This almost never happens - they just deliver junk. Will be disputing with my credit card company and reviewing all over the internet. Enough is enough.

Terrible first experience with this company. Broken communication chain between Teleflora and the local businesses they work with, resulting in misleading order updates. Ordered flowers for my sister’s birthday, received a delivery confirmation at 6 pm, mentioned it to my sister and lo and behold, she hadn’t received anything. Called the following morning to check in and again, the message was that they had delivered on the order, but my sister still had not received. Timeliness is literally 80% of the whole idea of sending flowers! I got a small partial refund but do think the order was a failure. A lack of integrity on the local florist’s part for by being transparent and honest about the status of the order but also something Teleflora needs to govern better. I would stay away if you’re needing perfect, timely execution.

By far, the absolute worst customer service department I have ever dealt with. Ordered a sympathy bouquet which was to be sent to the recipient on the anniversary of her mother's death. On the day it was to be delivered, I received an e-mail confirmation that the bouquet was "hand delivered". Except it never was. Upon speaking with the recipient, she told me she never received anything whatsoever. When I contacted customer service the representative told me that so-called hand delivered confirmation was in fact automated and does not necessarily state the order was delivered. Upon expressing my discontent the representative assured me the bouquet would be delivered that day before 8 pm local time, except once again it was not delivered.

I️ ordered online. A wonderfully tasteful arrangement for my mother in law's memorial service. What came was a anemic second cousin to the flowers that should have come. They even began to wilt over a matter of a couple of hours. I️ was unable to use them. Had to run out the morning off and find a florist that was able to help. I️ will NEVER order from them again!

Teleflora was horrible to work with. The whole transaction was a mess of nondelivery for a special occasion, then told the arrangement was not available, then that a nice arrangement would be sent and the florist would call me before delivery with a picture so I could approve. The florist did not receive that message. The arrangement was not comparable to what I had first ordered. I was awarded a 75% refund but it was not posted to my account. I requested a full refund for the disappointment and bad faith promises, but heard nothing until I said I would escalate with PayPal. Full refund, no apology, will not work with Teleflora again. Florist said they are very hard to deal with, charge extra, which they keep, and don't pay promptly. I would give 0 stars if I could. VERY disappointing, VERY poor customer service. Florist advised calling a local store instead of using Teleflora.

3 times I got my order in waaay before the time frame for same day delivery and all 3 times they did not do it! The discount codes they sent me in their apologies did not work either! I actually called them after I placed the order and they told me everything was perfect and they would give me an email confirmation and then no more than 30 seconds later they send me an email saying they can’t do it on date requested pick another date! Now as I sit here typing this I’ve been on hold for 10 min trying to get a supervisor on the phone.

I ordered flowers for my daughter's birthday to be delivered on that day. I received a confirmation number when I submitted my payment but never received a confirmation email. I called the delivery day to make sure all was set. The first rep said he could not find an order. I said it was confirmed. He was absolutely no help! After waiting forever on hold several times, I got a great rep who confirmed that yes there was an order but could they switch out a certain pumpkin for another. I said sure and she assured me that it would be delivered by 2pm.

Horrible, Horrible, Horrible! First of all I ordered the zen artistry plant. When they delivered it, my mom wasn't home so they just left it on her stoop instead of trying again later. Irma was suppose to rain. Besides that what I thought I ordered because of what was shown and what was delivered were incomparable. Not even was the plant pot even close. Very disappointed I will never order from here again and I am disputing the charge.

I ordered a deluxe bouquet on Thursday morning for Friday delivery. The arrangement was for my best friend and romantic partner, who was leaving the country on Saturday. Without any notification or explanation, the flower arrangement was never delivered. I emailed to inquire about what happened, and the only response I got was that they were refunding the charge back to my account. There was no explanation as to what had happened and why the order was never honored. I was counting on Teleflora to help give my dearest a memorable send off. Needless to say, I was very upset that this company couldn't even carry out a simple function like fulfilling the order.

I ordered flowers to be used at a memorial service for a friend who passed. I received a confirmation email that they were delivered. They were not delivered. After calling and complaining they were delivered the next day (too late to be apart of the service) which was highly distressing. When I called they had no answers and offered me a 50% coupon for my next delivery. After explaining that I will never use this company again I was offered 30% refund.

I have been trying to reach someone all morning. I had an email that my friend's flowers were delivered to her office but she didn't receive them. It's now Friday and I still can't get in touch with anyone to find out what happened after spending $50!

I ordered an arrangement for my mother's 78th birthday. It was the Brilliant Birthday Blooms. The white bowl with the candles looked great online and I loved the fullness of the premium selection, but what my mother received looked nothing like it. Instead she received something that could not have even been compared to the Standard arrangement. I have never been so embarrassed by a gift!

First of all, I ordered an arrangement for my friend in hospice on a Saturday morning, before the deadline for delivery that day. Later that afternoon, I received a phone call, telling me flower shops were closed or busy with funerals and couldn't get my arrangement done til Monday. I called Monday morning asking for expedited delivery, as my friend was failing. An arrangement was delivered by 1:00 Monday, but the "deluxe" I had ordered was pathetic. It was a tiny vase, with sparsely arranged flowers, the ribbon was not the "Polka dot" one shown in the "polka dot posies" arrangement pictured, and it looked like a very cheap arrangement - not at all like the $49.95 (plus fees and taxes for a total of $67.93) one pictured on the website. Teleflora either misrepresented this bouquet, or the florist did a horrible job. Very disappointing. I plan to never again order from Teleflora.

I ordered a sympathy plant for a very close friend of mine and when sent a picture of what she received I wanted to cry. I attached a copy of what she received. When I called to complain, they would only offer 35% refund. I called back and they said they could only offer up to 50%. I deserve a full refund on what they delivered to my friend. I will NEVER do business with this company again!!! It looks like an DYI project gone wrong??? And the only reason I gave a 1 star is because I couldn't go lower.

Every time I use Teleflora online I get the wrong arrangements. They say you can pick your florist not true I never get the florist I pick or the arrangements I pick. One time my order didn't come until it was time to go to bed. If you want your order correct call your own florist and place your order.

Placed an order with Teleflora two days prior to a close friend's funeral on 10/7/2017, Teleflora promised delivery. Teleflora dropped the ball. No delivery, very upsetting to the family, made a bad day worse, they managed to take the money from my account within minutes of the order. After the funeral and another confirmation of non delivery, called Teleflora at 4 pm, a representative stated they needed to confirm non delivery from a third party... We stated we bought the flowers from Teleflora not a local florist (turns out this was a big mistake never again with Teleflora). Rep stated they called the third party vendor and they were closed?? At 4 pm, turns out they open at 10 am so a 6 hour workday??

I paid extra to have a "Deluxe" arrangement delivered to my daughter for her 40th birthday with a mylar balloon. The arrangement presented on the website had a beautiful blue vase (my daughter's favorite color). The arrangement delivered had an awful blue paper inside a clear vase and what was delivered had far fewer flowers. It was less attractive than the minimum standard arrangement and there was no balloon. I will never order from them again. Thanks, Teleflora, for spoiling something special!!!

I ordered flowers from my address in Victoria, BC to be delivered to my daughter in Calgary, Alberta. The Teleflora online Ad reads "Teleflora (Registered) Canada Flowers. The online receipt was in Canadian Dollars but on Credit Card Bill was in USD and an extra $15 charged to my account. I contacted Teleflora and I was told it was because of the exchange rate. I advised Teleflora twice of the details of the purchase i.e. the Ad showed Canadian and the transactions were all in Canada but they did not reply to either email. I believe Teleflora are advertising fraudulently within Canada and would advise future customers to be wary of this business.

Worst service I have ever experienced in my life. STAY AWAY. GO SOMEWHERE ELSE. The product you order is not what you get!!! It took 2 days for a same day delivery! I guarantee you will be happier ordering from someplace else, even if you have to spend more money.

Ordered a cute antique Ford pickup/floral arrangement several days before recipient's birthday. The day before delivery, I was emailed & told the pickup truck was not available (see other reviews about the elusive undeliverable pickup truck). The link for an alternate selection showed me nothing. Simply said something festive & appropriate would be sent. OK. Day of delivery I was emailed & told the arrangement was hand-delivered. Not according to the recipient, who I have been in touch with twice.

On September 14 I ordered the arrangement, Zen Artistry, Deluxe. I am appalled at what the recipient received. I understand substitution, but given 5 days advance on this order, it could have been done correctly. I sent this to my niece, who has terminal cancer. What she received looks like a damn funeral arrangement rather than an exotic arrangement meant to induce peaceful feelings. I can't even call her because I'm so mortified. I will not order from Teleflora again. You need to contact whatever local florist did this, and make them understand when given as much notice as was given, they need to step up their game, and understand there are actual people on the other side of that order. I've attached photos of what I ordered and what she received.

For my daughter's 21st birthday, I picked out the cotton candy standard bouquet to be delivered. I did it only a day in advance, so I picked something standard, pink roses, and pink carnations. I get an email 24 hours later saying that they can't deliver the flowers today, because the florist doesn't have pink carnations. I call CS and tell them to use what ever color they have that will look ok, then they tell me that it's too late to have them delivered!! I called 2 minutes after I received the email!! Then they tell me that my refund will take 10 business days if I cancel!! ARE YOU SERIOUS!! Thank you for ruining my daughter's 21st birthday!! Do not waste your time on placing an order with these people!

I order flowers for my Dad since he had a heart attack. Got a call the day they were to be delivered saying the Ford Pickup vase wasn't available. Call back and select another one. I call back, go thru the process of selecting another one, The Bee Well with a cute bee in a nurses uniform. The CSR's broken English didn't really understand that I wanted the exact same floral arrangement just replace the Ford pick up with the Bee. Well, she said she'd try to do so.

I'll have to admit, I was terrified after I purchased some flowers for my partner and saw the reviews for Teleflora. I anxiously awaited their same day delivery to her work and fortunately the wait was not long. I placed the order for her flowers at about 12:10 PM and around 3:15 I got a message from her thanking me for the flowers. They look as promised and in good health. I feel like these guys deserve at least a good review for their good work, even if it doesn't always work out that way for everyone.

I ordered a fresh flower bouquet for my sister who lives out of state. I paid the additional fee to have it delivered before 1:00 pm. It was delivered hours early and on the date requested. The local Teleflora company in Henderson, North Carolina did an excellent job. My sister called me immediately and exclaimed about the beautiful arrangement, as well as the professional and courteous service provided by the staff. I am delighted by this purchase and highly recommend the company.

This was my first time using Teleflora. I noticed their unique bouquets and they caught my eye. A family member was just getting home after being very ill in the hospital. After finding the perfect one, the 'Pleasing Purple Bouquet' shades of purple various flowers with white Lilies, in a purple vase. I opted for the middle/deluxe version and used a 20% off coupon. My order was around $74, I saved $11 and paid around $63. After seeing the bouquet that was sent, I was incredibly upset and could not believe it cost me as much as it did. It looked nothing like the picture. There were so few flowers, that it barely covered the rim of the small, square vase. They substituted the flowers with pink and white filler flowers. There were only 2 Lilies. The foam that the flowers were stuck into, was clearly visible. The 'purple vase' was a clear vase that they put purple paper inside of. And the flowers were already wilting.

My step-daughter has been battling cancer since last December and lost the war a couple of weeks ago. Her service was scheduled for today July 22, 2017. My husband, the deceased's father is handicapped and could not make the trip to California. I volunteered to contribute the wreath that goes around the urn which ran $188. On the 13th I paid this and was sent a confirmation from Teleflora saying they would be delivered on the 21st. My husband's other daughter who lives in California called us on the 21st to inform us they hadn't been delivered. I called 3 times to Teleflora with no results and no concern. I have text and sent emails. This is now the 22nd and the service is in process, there are no flowers. I was charged the money, but no flowers. WE ARE BROKEN HEARTED and ashamed. Please don't use this service, they are heartless and irresponsible... This could have been your daughter's funeral.

Ordered a $60 bouquet for my mom's birthday. Thankfully we found a coupon because with fees it would've been $70. What arrived wasn't even worth $20. I am upset and disgusted and am contacting customer service. I expect I'll have trouble with them based on other reviews. I will NEVER order from here again which is a shame because the flowers look nice but it is NOT what I paid for.

I ordered a flowering basket of plants for my daughter's birthday. Since she is out of town this was extremely important that it be delivered today, on her birthday. The order confirmation was emailed to me at 1:13pm and I had at least 3 calls afterwards saying they were having difficulty fulfilling it that ended with confirmation. That it would indeed be filled today as ordered (they called the florist while I was on the line). I told them all day that if it couldn't be guaranteed that I needed to know so I could make other plans. The last call, just before 5pm told me it wasn't going to happen. I am so upset and will never try to use them again. I ordered $59 basket for a total charge of $77.93 which I asked them to refund with the cancellation of the order.

I ordered a bouquet of violet flower plants for my mother-in-law for Mother's day this year (2017) - about $69 total. She received a cheap bouquet of yellow daisies in a cheap clear vase. NOTHING like what I ordered and looked like something you could pick up at a gas station. I was NEVER contacted that there would be an issue in fulfilling my order properly. My first complaint email resulted in an offer of 20% off my NEXT order. As if I would ever order again.

I ordered flowers for my stepmom's birthday yesterday and I get a call in the morning that they are unable to deliver as they can't find a florist (lol). Why in the world wouldn't they have called yesterday so she could have at least had them a day early, instead of letting me know day of. So we reschedule for today, I get an email saying the bouquet I picked out is unavailable today so is there a different one we would be okay with, at this point I said just deliver something! Now I get an email an hour later saying that they can't deliver at all today. How in the world does a company stay in business that pulls this crap when there are SO many other great floral companies out there. The only reason I tried them out was a deal with American Express. NEVER AGAIN. Now I have to pay double to order them through a different company and get same day delivery. BS.

I ordered flowers to be delivered to my sister in Flower Mound TX... Zip code 75022. The flowers are stunning!!! I wish I knew the name of the local florist that designed this arrangement. I reached out to Teleflora to get the contact information. Unfortunately due to a contractual agreement they were unable to provide this to me. The only information with the flowers was an "FTD" flower pick. So this review is not for Teleflora, it is for the local florist in Flower Mound TX. I wish I had their information because I would not only recommend them, I would order direct.

Saw a nice ad for Teleflora same-day flower delivery. Around 8 am, I contacted Teleflora via internet. In Florida, we selected a nice bouquet including roses for my daughter's anniversary at her home in Georgia. I paid for bouquet and delivery. At 5 pm, my daughter got a call from a local florist telling her to come pick up her bouquet at their shop!! Certainly not the outcome I was hoping for. What happened? Last time I use this "service??"

I order my boyfriend a $90+ value flower and he received something NOT EVEN WORTH $20. The arrangement was very poor and the flowers were empty. There was nothing special about the flower and when I email them about it they ignored me, which I emailed them about 5-8 times. AND when I bought the flowers they also lied to me that their car was broken because they didn't want to deliver my flower. It took them 3 days to deliver the flowers (which then the flowers were not fresh anymore). THEY ARE MONEY HUNGRY PEOPLE AND THEY JUST WANT TO STEAL YOUR MONEY AND CHEAT YOU. Please don't be cheated by them. They will not help you if something goes wrong.

Flowers that were ordered a good number of days earlier were not delivered until very late in the afternoon and after an email to the company inquiring about why they had not been delivered. The Florist selected by Teleflora has a terrible reputation for bad service and product. Of course, the consumer has no idea what Florist will be used by Teleflora. One would think they would take some time to check the reviews of their customers.

I ordered one week in advance. They were late 1/2 past business hours to deliver the flowers. I ordered a 5.00 balloon that never made it upon delivery. Lastly, the flowers look absolutely nothing like I ordered!!!! This is not beautiful in blue!!! Do not ever order from here. Wal-Mart flowers probably look better.

Ordered a spray $153 for my aunt's funeral out of state. It was supposed to contain 7 different flowers, many colors - gorgeous on website. What got delivered was pathetic - 2 flowers very sparse, actually, some look wilted no stand, crumpled ribbon. It has 7 family members that went in on it listed. I'm embarrassed beyond words to have sent that. See photo of what I ordered and what I got below. After arguing with company I got 30% then 50% refund and they would not go higher. They said it was because it was accepted! Really? Do you know anyone who is grieving in another state would actually even know what we ordered let alone, say no this is too ugly. The bad part is they won't tell me which florist they used so I can avoid them in the future. I will never use this company again.

I was to have flowers delivered to my Mom. She is 84. The delivery person just left them at the doorstep and did not knock or ring the bell. She found them 2 days later all dead and no water. She sent me a picture of them and the card that came with them. The card looked like a 5-year-old wrote it and the picture was dreadful. The ribbon around the vase was like pink yarn! Very embarrassing and degrading way to show my love for Mom on Mother's Day. All the florist will say is they delivered them... Please don't trust Teleflora with your business. What's the point of them asking for her phone #?

I ordered a standing spray for a funeral 3 days in advance and it was NEVER DELIVERED. It was an international order so I had to place it over the phone. I was told that I could choose the kind of flowers I want, I told them that I didn't really care just something of red or white color (not a complicated order). I received an email with the order confirmation and the payment went through. I decided to call them the day of the funeral to get a status update on my order only to find out that the flower shop that was supposed to fulfill my order couldn't do so. And nobody even bothered to inform me of that. The service was already over when I found out. Horrible experience. I wish I read the reviews prior to placing an order.

I ordered a flower arrangement to be delivered to my mom for Mother's Day. The Teleflora website had a photo and detailed description of the arrangement I ordered. Something completely different was delivered. I emailed them over and over again. First I asked for the correct order to be delivered and they had the audacity to respond by saying I could have a discount on my next order! Numerous other emails were ignored then they refused to send the correct order. Now they are trying to give me just some of my money back. My mind is blown by how awful they treat their customers and would never recommend anyone have to deal with a company like this!

I ordered a "flower cake" 6 days early to be delivered to my mother in a nursing home for her 98th birthday. I traveled to be with her, and no flowers were delivered on her birthday or the 3 following days. Teleflora sent me an email saying my item was "no longer available" & so they were delivering a substitute. They did not deliver anything. I replied to their email, saying it was now too late and I did not want anything from them, and not to charge my credit card.

I ordered Mother's Day flowers two days prior & the earliest I could get them delivered was a week after... Not happy about that, but moving on. My card was charged the following day, but the day the flowers were meant to deliver, I get an email saying that the arrangement I ordered was not available for delivery in that area. Now I'm irritated because that should have been communicated the day I tried to order it! Or, at least a few days afterwards, not THE DAY it's supposed to deliver!

On May 5, 2017, I ordered a large bouquet of flowers (at a cost of $106.00) for my mother to be delivered to a Nursing Home in Slidell, Louisiana on the day BEFORE Mother's Day (May 13th.). On May 13th, I received an email from Teleflora stating that the address "Was Not Complete." This prompted me to recheck my ordering information. I thought that perhaps there was a major problem that was incorrect in the address because of how the email had been written. Upon reviewing the delivery address, I discovered that the numeric street address, the street name as well as the city and state were all correct.

Ordered flowers from here for a funeral. They ordered Sunday and supposed to be delivered on Monday. I never heard from the person they were being delivered to. I then received a call TUESDAY morning from the company stating that the flowers could not be delivered Monday but they would still deliver them today if I'd like, with a 20% discount refunded to me (after I asked). I agreed. Here, at 6:35pm the flowers were still not delivered! I called the company and they tried calling the local florist (who they wouldn't name) and said they couldn't get an answer and that they never even received an "out for delivery" confirmation from them. They canceled and refunded my order. If you check their FB page there's NOTHING but complaints. This company needs to be shut down as this is unacceptable.

I will never order from this lousy company again. I spent almost $70 on what would have been an amazing floral arrangement only for my aunt to receive a bouquet that looked nothing like what I had ordered and that I could have bought for $20 at the grocery store! After several emails with customer service I was only offered a 30% discount ($20). When I responded that was unacceptable, I got no further response from their customer service department. So basically I paid almost $50 for a cheap bouquet. Nothing but a bunch of crooks! Shame on to them!

I will never order from them again. I placed an order for my boss (I'm his assistant) for flowers to be sent to his girlfriend for her birthday this morning. $300 order. I received an email confirmation for the order and the charge showed up on my credit card as "pending". When my boss never heard from his girlfriend that she received the delivery, I called customer service at the end of the day (of course there was no phone number listed on their website). When I finally found the number and called, they informed me that my order had been CANCELED "for my protection" because it looked suspicious. Really? No notification or question to me? Now it looks like I didn't do my job and no flowers for her birthday. Seriously BAD CUSTOMER SERVICE. I will never use this company again. Never.

Teleflora cancelled my Mother's Day order and neglected to notify me. I even ordered the flowers before the holiday to ensure delivery. They did nothing to make up for their lack of professionalism and competency. I have an email confirmation which, for this company, does not have any value. Very disappointing experience. Customer service said they would send the delivery the next day with a note of apology, which also never arrived.

This is the second straight year Teleflora have not delivered what I ordered, disappointing not only myself but my mother in law. This is a simple case of a company not being able to fulfill what they advertise and this time I asked for a FULL REFUND and they directed me to a customer service number where a rep put me on hold for 15 minutes and then I just hung up. TELEFLORA IS DISGRACEFUL! In today's day and age of social media, they should be smart enough to appease consumers, especially ones that know where to reach the masses and leave negative reviews on their services. I will never use them again!

If it were possible to give it no stars I would. There was no contact as to the fact the flowers weren't going to be delivered on my relative's Birthday. None. Then the first 1800 number wouldn't work. Then the customer service rep told me I would have to call back in an hour to cancel my order. After spending a ridiculous amount of time even getting to that point. We are dealing with people's feelings and emotions here. And if the ratings for Teleflora hadn't been so far from the site that I didn't see it, I would have never ordered from them in the first place. Ridiculous.

No delivery - Order was placed in the morning, the recipient never received it. No communication that product would not be delivered. No reply to emails. Exceptional hold times (Over 20 mins). Apathetic. Spoke to Stacy and George. Reported my refund will take up to 10 days. Will never, ever order again.

I ordered mother's days flowers 2 days in advance of the event bc I am aware of the rush on that day. When I called bc it was mother's day and my mom had not received any flowers, I was told that there was a mother's day rush and that I would have to wait until next weekend. "NO WAY" I said. I paid an extra $22 for ahead of time delivery and it's already late. I want them delivered NOW! Well long story short not only were delivered very late that night, they were dead and totally not roses and daisies in a pink vase with a ribbon and a card like I ordered. They were wilted dead cheap flowers that anyone could have picked up from any field and thrown in a cheap glass vase from a family dollar store.

Teleflora Reference #: **. On 11th of May, I ordered the flower that called "Teleflora's Splendid Garden Bouquet through online with Teleflora website (http://www.teleflora.com/bouquet/telefloras-splendid-garden-bouquet?prodID=P_T17m300a&skuId=T17M300) but it was not able to get it through with my credit card so I decided to call Teleflora via Relay Service and it was succeeded. Also, I was advised that it will be possibly booked up on Friday that might delay to Sat afternoon which it apparently was reasonable for me to accept and notified one of my family to keep eye on deliver to surprise for my memaw's surprise for Mother's Day and her Birthday on 15th. On Sat evening, my aunt texted me that she never received any delivery from Teleflora and I immediately called customer service to file complaint against the delivery that was never delivered promptly at all.

Placed an order 2 week in advance with Teleflora for my wife from our kids for Mother's Day. Was to be delivered Friday. My wife is a teacher and was out to lunch when they showed up. According to the front office a gentleman walked in asked for my wife. They told him she was out at the moment and he turned around and left. I got an email Friday saying they were delivered but with the busy weekend I did not ask her about them till today (Monday) and she tells me she did not get any. Called Teleflora and the lady I could barely understand wanted me to wait so they can try and send them at another date. I told her Mother's Day already passed and what good would it do so please give me a refund. Of course she did not want to till I asked to speak to her manager or supervisor then she decided to give a refund. I will never use them again and neither should you.

This company does not provide their own flowers. They assign a shop closest to the recipient's address. I order 3 sets of flowers. Only 1 showed up and the other 2 are God knows where. The arrangement I ordered looks horrible, I could've went to Publix for the crap they provided. Horrible customer service. Don't order from them!!!

This was the WORST experience I have had with ordering flowers. I ordered them a couple of days in advance and the day of delivery I had heard nothing from my sister, the recipient. I called the company and they said they could contact the florist and request a delivery confirmation. Shortly after, I received an email saying they had been delivered. This in fact was NOT true. I called the company back and asked details of the local florist and was told they could only click a button to contact them and had no details (weird and poor partnerships with business if you ask me). I said I would accept delivery through the next day and still NO flowers. I was beyond upset at this point.

On April 24th I ordered an arrangement to be sent to my 101 year old mother for Mother's Day. The arrangement was to be delivered on Sat. May 13. It did not arrive on the 13th or by mid afternoon on the 14th. I called and sent 2 emails regarding my displeasure. I was told the flowers could be sent on Monday between 11 a.m - 7:00 p.m. I wasn't happy with that but didn't feel I had much of a choice. The Teleflora representative offered me a 40% discount and advised me that she would contact the florist in Boca Raton to have the flowers delivered on the morning of the 15th. I called at 12:30 p.m. on the 15th to check on the status of the delivery, sat on hold for 20 minutes only to be told that because the delivery date had been changed and Teleflora now had to find another florist. Are you kidding me? I didn't change the date, they didn't deliver them.

Flowers ordered 5/11/17 to be delivered on 5/12/17. Flowers not delivered, Teleflora asked if they could deliver on 5/13/17 and I agreed. Teleflora contacted me mid-day on 5/13/17 and said they couldn't deliver until 5/15/17. I said NO that was unacceptable and asked for a refund. I confirmed with recipient the flowers were not delivered on 5/13/17, emailed Teleflora again to ask for a refund so I could order flowers with a local florist.

Horrible Customer Service. I feel bad for the people that work for that company because they must have to talk to mad customers all day long! They couldn't fulfill my order on the day requested, so they wanted to give me another date. I said, "Give me a discount and I will agree." They said yes, they would give me a discount and send the flowers the next day. I get an email about the cancellation of the order a few minutes later.

Ordered flowers on Wednesday and more on Thursday. The flowers from Thursday's order was delivered and the flowers ordered on Wednesday was not!!! I used the same card number to order both and was told I had to order the flowers that did not arrive as paid for and guaranteed again and they would be the following day for delivery, the day after mother's day. Too late for the party for my wife. At our address that the bills come which they never miss that date or address but the actual delivery of paid for and guaranteed delivery never arrived???!!! Frustrated husband and crying mother of 4. Thank you for your inability to take care of you paid in full clients that keep your business running Teleflora.

I order flowers for Mother's Day to deliver on May 10 but by accident I place wrong address. So after few days I called my mom asked about if she really love the flowers. She replied to me, "I did not get anything". So I called Customer Services on Spanish and explain what happened about place the wrong delivery address, very sweet lady name Lorna help me and explain that situation about the flowers. They did not delivery the flowers until make sure was the right person. At the end they will delivery the flowers 1 more time. THANK YOU! Spanish customer service from TELEFLORA.

I sent my Mother an $80 arrangement for Mother's day. It arrived on Friday morning and by Saturday the white roses had turned brown and wilted. My Mother called the local florist "Creative Designs by Jim" in Wilmington, NC. Jim was rude and stated we could make a complaint with Teleflora to receive our money back. My mother told him that I would just want her to have a replacement arrangement. He told her he was out of flowers. I called Teleflora and they told me they would pick up the wilted flowers and use another florist to deliver a new arrangement. After being put on hold for over 10 minutes, the rep came back on the line and stated that because today was Monday, I would have had to call on Sunday to have this replaced. Sunday was Mother's Day and the local florist would not answer the phone. We tried to deal directly with the florist first and I explained this. To no avail. Never order flowers from Teleflora.

I am completely disgusted... I had ordered flowers on Thursday to be delivered on Saturday for Mother's Day to Florida. I called Monday the day after Mother's Day to check on the status as I was curious on delivery... Spoke to customer service who told me the flowers have not been delivered yet as they were STILL trying to find a florist to make the arrangement... COMPLETELY UNEXPECTABLE!!! I will never ever order flowers from them again...

I ordered flowers for my mom for Mother's Day. I wasn't given the option for a Sunday delivery, which of course is Mother's Day. I instead opted for delivery for the day prior. I was charged $80 for the flowers but none showed up Saturday and none showed up Sunday. No one answered their customer service line so I have no idea what's going on and why my flowers never arrived. Money is extremely tight for me so aside from a card I sent, the flowers were all I had to give my mom. Thanks Teleflora for leaving my mom without her gift on Mother's Day. I'll be disputing the charge for a product that was never received.

I never write reviews. Ever. But I'm on minute 41 plus of waiting on a "manager" to take my call. I ordered flowers for my mother before Mother's Day and paid an extra $20 for Saturday delivery. I called my mother today (Sunday) and... No flowers. So I called Teleflora. For my first call to be answered, I waited 20 minutes. No joke. Finally, someone answered but I barely understood her. Basically, she said the flowers had been arranged and would be delivered soon. Was that okay? No. That was NOT okay.

I ordered an orchid corsage for my mother to wear to church for Mother's Day. I paid $42 for the corsage plus a $20 service fee. The corsage was delivered on time but when my mother sent me a photo the corsage contained only roses! If I wanted to send her a rose corsage, I would have ordered a rose corsage. I called customer service and they offered me a 40% discount on my next order - as if I would use their service again.

I have to agree with others. Worst florists!!! I placed an order for Mother's Day. I talked to a lady over the phone and order a basket of African Violets in white baskets only to get a message from my mother in law she got some purples flowers along with some other colors... if I had wanted flowers that will die in week or so instead of African Violets that will last for they are plants. I would have order it and paid for it; for what gives them the right to change an order and not even tell the person who ordered and paid for it. I will never order from them again. I doubt they even refund my money but they should!

I ordered flowers for a wake/funeral. They promise on their website that if they have to make last-minute substitutions on your order they will, but they guarantee the flowers will arrive as promised. They failed to fulfill an important order for me because I wasn't home to do a phone okay for a minor substitution. So - No flowers from my family for the funeral of my friend's mother. This was devastating. To top it off, on the phone message left on my home answering machine, the person's voice cut off just as they were about to recite the phone number for me to call back, which I can only call incompetent. Calls to Teleflora resulted in an automated system. I opted for a call-back that didn't come for nearly an hour. Then, that person put me on hold for a long time as they called the local florist. Why do they offer "Guarantees" on their website if they don't ensure that the local florists they contact agree to abide by those guarantees?

Ordered flowers to be delivered on May 12, 2017. Got a confirmation. Later that day I get an email stating I had to pick a different day. Of course payment had already been completed. So I selected the next day May 13. Wouldn't you know it no delivery was made that day either. As for customer service still haven't been able to contact them. Never ever would I recommend this company.

DO NOT USE this company! I had ordered a delivery and paid in full. Two hours later they emailed me stating that the bouquet that I had ordered was not available (then why is it on your site??). I then had to change my order to "florist pick". I said fine. Not going well. On top of that they cancelled the delivery without any notification to me! I only found out by calling them and asking if it was delivered. When I asked to speak to a supervisor, I was put on hold for approximately 10 min. and got the same woman that I had already been talking to. I demanded a refund but it being the end of their workday, I have not received the credit as of yet. This is definitely one of the worst customer services that I have ever dealt with! Please save your money and look elsewhere. Teleflora is a complete idiotic company!! Lastly, the three women that I spoke with could barely speak English.

My first and ONLY experience with Teleflora seems to be the same as the rest. The pictures of the arrangements are decoys, at best, downright lies in reality. The remedy they offered, was only meant to shut me up... Here is their reply to my complaint, which came at 4 pm the Saturday before Mother's day... My mom is 85 years old... Can you imagine some delivery guy coming to your mother's house and telling her to give the flowers back??? "Hello Joanne, I apologize that you were not happy with the bouquet that was delivered. We would be happy to pick up the arrangement and process a cancellation and a full refund for your order. Please let us know if that is how you wish to proceed. Best Regards, Amanda."

I ordered the Teleflora Bold Elegance premium. I have been waiting almost all day and called to check to status and they told me that my order was cancelled because none of the florists could cater to my order. I was NEVER notified and now the person I ordered them for won't get them. They ordered to place another order and have it delivered Monday but that would make it past the recipient's birthday. Total waste of time and money since they haven't refunded me. I'M VERY PISSED OFF!!!

I ordered flowers for our mother and was told they would be delivered on the Saturday before. They waited until the Saturday before to tell me they couldn't deliver them until Monday after. I cancelled the order but still don't know if I'm getting a refund. As I'm writing this, this just happened. I will never order flowers from this place again! Terrible!

I ordered the Deluxe version of an arrangement on the Teleflora site for Mother's Day and these pictures tell the entire story. The email and twitter responses (even with these pictures posted) said that my order was filled to value. "I have reviewed your order and I have contacted our florist. We have been assured that the order was filled to value." Since I got the exact same response from their website as I did from a twitter rep, it appears to be their blanket reply. Twitter was also filled with those showing their pictures of what was ordered and what was received. I'm sorry I didn't look there before I ordered. I have disputed the charge through Visa.

I was so excited when I found this website. I picked out the most beautiful flowers to get sent to my mom for Mother's Day. Well I got a confirmation email saying that they were delivered. When I got to my mom's house I was so sad to find what my mom had gotten. I paid $66 for a beautiful bouquet named Dress to Impress and my mom got this tiny bouquet with only three roses and a couple of carnations. I will never ordered from this place again. I am so satisfied. I called them like 5 times. Finally got through. They did not want to give me a refund. They kept offering a discount for future purchase so I kept on the phone with them till they gave me a full refund of my money. I do not recommend this place to anybody. Don't waste your money thinking you're going to get beautiful flowers and you will receive something that's worth $10.

My mother has been diagnosed with terminal cancer. My sister and I decided on an arrangement from Teleflora for, what is to be, our last Mother's Day together. We went big and ordered the PREMIUM Teleflora Citrus Smiles Bouquet. Cost: $69.95 which then they added a "service fee" of $20.99 for a grand total of $90.94. The pictures show what we ordered and what we rec'd. I spoke with the local company that made up/delivered the bouquet. Teleflora kept $30.99. The local florist got $59.99 and of that they had to take their delivery fee. They are working with me to get us a better flower arrangement for our money. Needless to say, I will NEVER order flowers from Teleflora again. They not only fleece the customer but they leave the local florist to deal with the fallout. Going forward, I will only deal locally, even to the point of contacting an out-of-town florist to get flowers sent. Much better "bang for the buck" and no shady, underhanded cons.

I placed my order to delivered on 5/10, it was not delivered. I follow up on 5/11 to get it delivered asap, didn't hear from Teleflora. I called customer service, put on hold for 30 minutes. This is the worse CS I have ever experience.

HORRIBLE!!! Ordered flowers for same day. Received call and e-mail that arrangement was out of stock. Picked alternate. Not delivered on day ordered. Received call next day - second section out of stock. Have had 6 communications with customer service. They keep pushing: "florist choice" - we all know that means old flowers. What's the point of selecting an arrangement from a picture if the shops don't have the supplies to put the arrangement together. Asked for supervisor - on hold over 20 minutes. The CS agents read from a script and will not answer questions. Huge rip off.

Read the review before giving this company your money. What they advertise is NOT what will be delivered. I spent a lot of money for a "ZEN" arrangement of exotic flowers. What was delivered looked like a CLUSTER MESS of NON-exotic boring everyday flowers thrown together in a most unattractive... NON-ZEN design. I am embarrassed that my Mom thinks I ordered that horrible design. After reading the reviews I now see this seems to be the way this company operates... they show you one thing... then send another. COMPLETE RIP OFF. SHAME on them. Taking money for a product they don't deliver.

I called Teleflora today to order an arrangement for Mother's Day for my mother-in-law and sister-in-law, who live together in Greensboro, NC. My husband and I had decided on a budgeted amount. The person I talked to got pertinent information, including the arrangement we'd chosen. She asked, more than once, if I wanted to add something to the order. I said, "No, I just wanted the 'standard arrangement.'" I was then told that the minimum order for that area was $38.95, and asked if I wanted to upgrade the order, which I'd already said no to. I was told that minimum order amounts apply to most places in the US, and they vary according to area. I don't recall seeing this policy stated anywhere on the site. I didn't order. Very disappointed that we couldn't get what we wanted without being forced to pay more for it.

I thought this site was going to be GREAT but, I was let down when I ordered Flowers for my precious Mother for her Birthday on the 10th and Guess What??? They NEVER got delivered. I ordered those Flowers on Monday and they were not delivered yesterday!!! I am so mad! I called them this morning and all I got was from some idiot that didn't hardly speak any English and said, "I am sorry for this problem but, they will be dropped off today!!" My reply was, "SO, if they do not show up today who do I call?" and all he kept saying was, "Sorry, Mrs. **!!!" If my Mother does not receive those Flowers today, I will get my money back and I will NEVER use this place ever again!!! Worst SERVICE, WORST Everything!!! I will tell everyone what awful service I received!!! THERE IS NO EXCUSE FOR THIS AT ALL!!! SO, if anyone wants to order Flowers please DO NOT use Teleflora!! It is a waste of time and MONEY!!

Simple request, deliver African violets to my sister's office same day. Got an email at 5:00 p.m., they couldn't deliver. "OK, when can you deliver..." "First thing next day." I had 12 emails back and forth with them, they couldn't find out what the eta would be (my sister wasn't in the office for the full day), they couldn't tell me the florist so I could call and check, and after the dozen emails they tell me the flower should be delivered by 5:00 pm and suggested I request priority delivery if I needed it earlier! Well dear, if you would have done it right the day before priority wouldn't have been necessary. They did respond to each email (each email had a different person responding) so that was good but probably need to find better local florist. $70 for an African Violet that took 2 days to get there. I can't wait to see what it looks like!

I ordered a nice large wreath for my Dad's funeral. I received confirmation that they were delivered on Friday. When we arrived at funeral home no flowers. Took me 3 days to argue with them for a refund. 1st person said they would give 60% refund, 2nd one 50% and finally talked to a lady from Corporate who did refund my money and had shop send a plant to my step mother. All foreign and barely speak english. Never will I ever order from them again. EVER.

Placed a same day delivery order at 9:15 a.m. with an additional charge for before 1:00 p.m. Ordered Deluxe bouquet. Flowers did not arrive until 3:20 p.m. and the bouquet was the Smallest version available and the flowers were NOTHING like I ordered. Customer service took 20 minutes to answer and the best they could do was offer me a 20% disc. Personally I felt they should have refunded me the entire order. They could have cared less that this special moment was completely ruined and a whole 20% disc. was going to make it better. No! I WILL NEVER ORDER FROM THEM AGAIN. I just wish I would have read the reviews prior to ordering. What went from a celebration ended in total embarrassment and COMPLETE disappointment.

This is the worst possible flower delivery company, hands down. I ordered flowers for mother's day with delivery to my mom and wife. I got confirmation that the order had been processed. Then I received an email some time later saying that part of the order could not be processed. I called the number given and was put on hold for 20 minutes. When someone came to line, they could not speak English. I could not understand what they were saying and I had to repeat my inquiry multiple times. The customer rep could not understand that there was one order and could not explain to me why the order had been separated.

My Mum's 75th birthday was the other day. Her friend ordered flowers from Teleflora to be delivered during the day. He ordered a beautiful arrangement of white daisies and pink roses with a lovely card. What actually arrived was a bedraggled, half dead, scruffy looking bunch of yellow daisies with a HOMEMADE card attached. She called them to complain and was told, "No refund, tough luck!!!!" She was sobbing on the phone to me and I am furious. Way to ruin an elderly lady's birthday you jackasses!! Never, ever use this service or you will get to listen to your mum crying on her birthday.

I ordered a birthday bouquet. Let me first say that I live in TN and the flower arrangement was going to Maui. It was my sister's birthday. I placed the order well in advance and was given a confirmation number and my debit card was charged. On her birthday at 2:30pm her time and 7:30pm my time, I received an email from Teleflora telling me that my delivery could not be made on my requested date and that I should pick a new one. I was told that my arrangement would be delivered the day AFTER my sister's birthday and that they could offer me 50% off my next purchase with them (like I would ever use them again). I said no and was told I could be given a 30% refund price.

I ordered flowers for a friend of mine after we got into a tiff and I wanted to apologize. I told Teleflora she worked for a big company that had a few buildings so they needed to make sure they located the correct building. They didn't locate her or the correct building but left it at the customer service desk! AFTER 5PM when all the employees were gone! She didn't receive the flowers and when I told them who drops off flowers after business hours they said they would refund me the flowers' costs price and it would be 10 business days for it to clear. I NEVER received my refund and when I told them that they told me "I don't know what to tell you. Your refund was processed???" UMM forget this company - it has horrible customer service and bad order fulfilment training. DO NOT USE. YOU WILL WASTE YOUR HARD EARNED MONEY!!! THEY ARE THIEVES!

I placed two simultaneous orders to be delivered to the same address, with different messages. The daughter received hers. The mother did not. People send flowers usually for emotional reasons, and this was a very emotional situation. When I called they said the florist was closed for the day, and therefore it would be sent tomorrow. They offered me a 50% discount on my next order. I said, "never mind", because I will never use Teleflora again.

I ordered (3) different arrangements for Administrative Asst. Day. Teleflora placed the order with (3) different florists, even though I placed everything on one order! The 1st arrangement arrived timely from a local florist. The 2nd arrangement arrived in the afternoon, after the person to receive it already left for the day. The 3rd arrangement finally arrived at 4pm, and it was for the most senior person on staff!! When I looked at the business card, I saw that the florist delivering the last flowers was from a town 45 minutes away! I spent 1/2 hour on the phone throughout the afternoon trying to find out why the arrangements were not ordered at the same time, and did not get an acceptable answer. The only option I was given was to cancel the orders, but then I'd have to run out to buy something else, which I could not do. On top of the late flower delivery, the flowers were already wilting! I will not be ordering from Teleflora again.

Like most of the reviewers here I had a horrible experience. The flowers I ordered for my wife showed up late, and that was after I called 3 times to figure why they didn't get there by 1 pm. Secondly when they arrived the flowers were completely different from what I ordered. I will never recommend this company, nor will I use them again after this experience.

If I could rate this company a zero or a negative I would. One star is being generous. Ordered flowers yesterday for a patient in the hospital. This was for same-day delivery. Got confirmation that they were delivered. Family members stated no flowers were there. Contacted the company. They were going to check into it. Received 8 AM phone call the next day stating the flowers were on the truck for delivery. By 8 o'clock that evening still no delivery. They seem to have no compassion or were unable to give me a reason of why the flowers still were not delivered.

I purchased a flower arrangement Friday 4/21 for my 30th anniversary on 4//23. The flowers were to be delivered to my wife Saturday 4/22. As of 6:00 the flowers hadn't arrived so I was getting worried and decided to call. I was told that they couldn't locate a shop that could fulfil the order. I received absolutely NO notice that they wouldn't be able to deliver my flowers. So I'm writing this on my anniversary with no flowers. In the interest of full disclosure, after raising hell with the representative on the phone they agreed to refund my money and deliver the flowers on Monday.

On April 17th, 2017 I purchased a bouquet of flowers from telelflora.com to be delivered to my mother-in-law the next day. I ordered the How-Sweet-It-Is bouquet. This bouquet is pictured on the website as a full bouquet with fourteen visible orange/yellow roses of different sizes, ten pink daisies, twelve red carnations, and is filled in between with what appears to be small green flowers (I have attached a photo). I selected the Premium Bouquet for the price of $54.95. The Premium Bouquet size is described as being 14 inches wide and 14 inches tall. I was charged a service fee of $30.99 and paid for priority processing to ensure delivery before 1 pm which was $15. I was given a discount of $10, my total order is $75.94.

I recently ordered a bouquet from the pictures online for my sister's funeral. They were supposed to arrive on Monday and the funeral was Tuesday. They were delivered a day late and they looked nothing like the picture that they had online. They sent me an email apologizing and offered me 40% off my next order. I told them that was unacceptable (like I was going to order anything from them again) and then they offered 20% refund. I told them that talking to them was like getting blood out of a turnip and that I was obviously wasting my time. I only wish I had checked reviews before I ordered but won't make that mistake again.

I ordered sympathy flowers for a family member. On the day they were to be delivered, I received a call from Teleflora saying no florist in that area had the arrangement I had ordered, so I gave them guidelines for substitutions. When I learned the flowers hadn't been delivered the next day, I was confused, but thought I'd give it one more day. Two days after the delivery was supposed to happen, I checked my bank account to find that my money had been refunded. I was not notified by anyone that my order had been canceled. I wrote to customer support and never received a reply. This is a terrible way to work with customers, and I will not be using Teleflora again.

Not the right arrangement that was ordered for my mother for Easter. I had ordered the Blooming Spring Bouquet with the flowered vase, instead my mother received the one with the purple vase clear and all the wrong flowers.

I am completely disgusted with the service from Teleflora. I ordered a flower arrangement in the shape of a "birthday cake" to be delivered to my daughter who is away at college. I placed the order OVER a week BEFORE it was to be delivered! A WEEK BEFORE! I was informed via email the morning the arrangement was to be delivered that they were unable to fulfill the order and was asked to pick a replacement arrangement. I picked a replacement arrangement and then was told that they would be unable to deliver that order the day I asked for it to be delivered! Which, remember I placed the order over a week ago.

I ordered a money plant for a sick friend with a beautiful marble container with decorative stones (as per the picture). I ordered balloons with it and paid a hefty price (over $60). Didn't matter it was for a sick friend. I chose this plant so it would be in the house and easy to care for. When my friend came back to work he sent us a picture of what he got and I almost blew it! It was a plastic cheap pot with a Gardenia in it!!! This is probably a $2 plant that cannot grow in a pot nor in the house - I was furious!!! When I called Teleflora I waited endlessly with "MAX" an automated voice service that kept coming back and telling me that I had another 1 to 2 minutes before my call would be answered. Then after another minute of music "MAX" came back on to tell me that I now had another 4 to 5 minutes to wait. This went on with various amounts of time I had to wait.

I am very upset and disappointed with Teleflora. Will NEVER use them again. Had my deliver scheduled for Apr 04 (Birthday) including an extra fee that I paid to have an expedited delivered. The flowers never arrived although I received a message saying that was "hand delivered". When calling for complaint, I was told that the flowers were left on the porch. Note: the house does not have a porch and the birthday person was working at home for the whole day. TELEFORA needs to better qualify their contractors.

Do not use this company. Ordered flowers for my daughter's birthday two days ahead of time. Asked for morning delivery by 5 pm, still no flowers delivered. Spent $80, not given the discount implied with the order. Customer service spoke broken English. Manager could not give me a customer service number that would call me the next day. Very disappointed. It's 10 PM my daughter still has not received any flowers. Don't use this company. I'm planning to report them to the Better Business Bureau.

Teleflora is very expensive and depending on what flower shop your order is coming from, the flowers are usually old and don't last long and there is no solution provided to help keep them fresh. Also what you order you may not get on the other end. If a Florist is going to deal with Teleflora they should be able to provide what is offered by Teleflora through their catalog.

I ordered the Pretty in Peony arrangement for a friend. The next morning I got a call saying that the florist did not have peonies but they could replace the peonies with another flower, stay with the same color scheme and everything else. I was upset because I knew peonies were her favorite flower but there was nothing I could do, unless I wanted to cancel the order. After calling back, I asked if I could know which flowers would be in the arrangement and because I paid $70 for the arrangement with the peonies I wanted to make sure I was getting an arrangement worth what I already paid. I was told there was no way to know which flowers would be in the arrangement and I wouldn't know anything until it was actually delivered but that the vase would be filled "to value" and that it would look similar to what I ordered. That was a lie.

This company is a joke! I ordered flowers for my girlfriend and when they arrived we were both shocked! The flowers look almost nothing like the flowers I ordered online. I called to complain and Teleflora said that they outsource their orders to a local florist. The local florist then contacted me and told me that they would need to pick up the flowers so that they could resell them to someone else if I was to get any kind of refund.

I ordered flowers to be delivered to a business on February 14, 2017 to my fiance. The company that Teleflora recommended was right in the vicinity of the business district of New Orleans. Well no flowers got delivered. This was Already a bad day because this was a first VDay away from one another and now Teleflora made me look like I didn't even care about VDay but offered 3 days later to resend my order. For what? The damage is done!

Yesterday, Friday, I ordered over the phone a money tree plant to be delivered to family moving to Texas. They assured me it would be delivered by 5 pm yesterday. Two hours later I received an email stating delivery date needed to be changed so I chose this morning, Saturday which appeared to be fine. Around noon today I happened to check emails and saw an email from Teleflora stating the plant I originally ordered was not available and unless they heard from me in a few hours (this was sent at 8:30 a.m.) they would "choose a lovely floral arrangement to be delivered instead". I have spent the last 30 minutes on the phone with the agent and finally supervisor stating I did not authorize FLOWERS (which die) to be delivered.

I was charged almost $70 for a really tiny bouquet, just take a look how tiny they were compared with my finger and they died in 2-3 days. $70 for this rubbish? This is how you running your business? 1st pic is the sample shows on their website, and 2nd 3rd pics were the actual we received.

The flowers were for my Grandmother on her 90th birthday. They were unable to give her the flowers as I ordered them. They called me to ask if I wanted to substitute a flower or be refunded. I told them she loves daisies. They added a lot of daisies, upped the size of the arrangement, included a free vase, added balloons & a sampler of chocolates. All for no added cost. I was so impressed. They really were wonderful.

If I could give zero stars, I would! I ordered Teleflora flowers to be delivered to a friend who just had major surgery. I selected a lovely bouquet from their website, however the flowers that were delivered were nothing like the website showed. The attached photo says it all. I emailed a complaint (with comparison photo) via the Teleflora website, and received an email offering me a refund of $11.99 (Uh, what?) to which I responded saying that was unacceptable. Not sure where they come up with that amount, since the 'service fee' alone is $15.99. I then received a call back from a customer service rep who informed me that he felt the bouquet received adequately represented the ones I ordered. Again, see photo.

I placed an order with Teleflora on my mother in law's birthday, the flowers that I picked said same day delivery the order as long as order was placed before 3, I placed the order around 11:30 AM. My husband and I showed up to my inlaws for a birthday dinner, when I walked into the house I noticed a small flower arrangement on the table, I assumed that it was the one we sent, except it didn't look like the picture I saw on the website. I proceed to ask my mother in law if those were the flowers we sent her (my concern was that they had sent the wrong flowers) to our surprise she says, no Anthony (my father in law) got me those this morning.

I would not use this Flower delivery service. It was a week late and 10 hours of my time. This is what was sent for 100.00 dollars. Corporate was contacted and this was what they thought was "above and beyond".

I read many negative reviews about Teleflora, but thought they have been in this game for many years, so maybe my experience will not be bad. I ordered a fruit and nut basket for my grandma's birthday today, but it's now 4:26 pm and nothing has been delivered. I called the Teleflora customer service number and was told the floral shop assigned to do the delivery has closed for the day. What??? I was then asked to give them until 7 pm tonight for delivery.

I searched several online florists and went with Teleflora. Their site said the package could be delivered the next day without a problem. The next day came, and I kept waiting for my wife to react to the surprise flowers. Finally I get an email whose subject read "Teleflora Order ###," not "Problem with your order, contact us immediately!" I read it and find out they couldn't find a florist who had what I ordered. I emailed them instructions to find something similar and sent it quickly. No answer. I email again asking them to confirm they read my response. No answer. Finally, I called them. "Yeah, I called a florist, and they're gonna deliver something you didn't want, but not today, but tomorrow. It's too late (it was only 2:30 pm) for any more deliveries today. Is that okay?" No, that was not okay. I will never use Teleflora again, nor do I recommend anyone else ever use them. They ruined Int'l Women's Day for my wife. Completely unsat!

Please do not use Teleflora when ordering flowers that are important to you. (And frankly, when are they not?) My husband ordered flowers to be delivered to my office on Valentine's Day. He was so disappointed when after talking to me when I got home and me not saying anything about it that he finally asked if I got my flowers, which I had not. The next day I got a phone call from some florist delivery that was trying to deliver my flowers to the wrong number and street. I told them they had the wrong address and that they were supposed to arrive on Valentine's Day.

I recently used Teleflora through a Groupon purchase to arrange for the delivery of flowers a couple of days before Valentine's Day while my wife and I were out of town. To their (the local florist's credit) the arrangement was delivered to the right place on the right day. HOWEVER, the flowers were brown around the edges and wilting. I sent an email to Teleflora's Customer Service and have yet to get a reply.

I have no idea how Wells Fargo partnered with this company to offer a $15 discount. I placed my order on the 12th of February and it was to be delivered on the 14th. The order was not delivered and I emailed the company to tell them I was dissatisfied. A few days later, still no order delivered. I've tried calling and the line is always busy. I have been on hold for 40 minutes. I've emailed the company that I want my money reimbursed and still nothing. I wanted to surprise my mom for Valentine's Day and this company took advantage of that. Teleflora is a scam. This should be reported and the company needs to shut down. They are not helping anyone.

I ordered flowers corn Valentine's from Teleflora. They said they delivered them but didn't. I spent literally five hours cumulatively on hold trying to get the issue resolved without ever speaking to a person. I sent an email using their complaint form online. Never received a response. Two weeks and three phone calls later they admitted to not having delivered the flowers and 'offered' to give my money back rather than deliver them three weeks late. I never received even an apology. The worst customer service I've ever received. Never order from them.

Ordered flowers to be delivered on Valentine's Day at work. Flowers were never delivered. Sent several emails with no reply. Finally took the time to call. CS Rep was good and said they would investigate. Apparently, it is their policy that they require a signature and they would give me the name of the person who signed for it. Nearly a week went by. Then I received two voicemails with different explanations. First said flowers were delivered and left at the door. Let's be clear: the location is a major road in Brooklyn NY. What idiot would leave flowers on the sidewalk in front of a business on Valentine's Day? Also, this would be exactly in contradiction to the "someone must sign" policy.

I ordered flowers for my daughters for Valentine's Day, they were to be delivered to the workplace and high school. Neither of my daughters received their flowers on Valentine's Day, though my son got his gift. This leaves my girls thinking I didn't get them anything. I did, however, receive a delivery confirmation that both flowers were hand-delivered on Feb. 14. On Feb. 15, I spent over 2 hours on the phone with Teleflora during which time my oldest daughter's flowers were delivered to her workplace around 4:15 (I had been on the phone for at least an hour at this point). They were ridiculous looking small flowers in a 12" square vase. Nothing like what I ordered.

This is by far the worst online company I've ever dealt with. I had a sympathy basket sent to a friend at her place of business. Correction, I **attempted** to have one sent to her. I provided explicit instructions. Since she works in a Government building, she needed to be called to come down to sign for it. And I gave two numbers where she could be reached. The following day that it was **supposed** to have been delivered, I started calling Teleflora to see if it was. What a joke. That first call, I was on hold for 30 minutes and eventually gave up. I called again the following day. Same thing. 30 minutes on hold and hung up. I e-mailed them asking for a confirmation and if my friend signed for it. I get an e-mail that simply said "Your order was delivered." Nothing about my friend.

This company sucks!!! Didn't deliver my order on Valentine's Day... I had to follow-up with them - took a few days to respond and all they offered me was a refund. Still didn't deliver any flowers or refund. Gave them the opportunity to make it right - which they did not. Stay away - customer service or reliability is not part of their culture.

We ordered flowers for Valentine's Day for a friend who is a recent widow. We ordered them 2 days early and requested a confirmation email. The flowers never arrived, we never got a confirmation email. Called the 19th of February and we were told there was a mistake, the order was lost. They would deliver on February 20th, the flowers never arrived and we did not get a confirmation email. Called today the 21st was told they would deliver them today. No thanks, what is the point. Asked to talk to a supervisor, still on hold 40 mins later. No supervisor is going to get back to me and they are not going to do anything to make me happy. This company is a scam. I hope to heck I don't have trouble getting a full refund. I will tell everyone I know how awful this company is.

I can't even begin to describe how awful this company is. I ordered sympathy flowers for my sister and brother in law on February 10th to be delivered on February 11th. I received a delivery confirmation email on the 11th with a different order number listed than my original order number. My sister never received any flowers. I called Teleflora early this morning to see what was going on. The representative didn't have a valid excuse as to why I received a delivery confirmation when the flowers weren't even delivered.

My family went through this "company" to send flowers to family funeral we were unable to attend and they never got delivered. We called Teleflora and asked what happened and if we could get a refund since the flowers were never delivered. They told us they could deliver the next day but the funeral had already happened so we told them no and that we need a 100% full refund. They kept telling us that they are only able to give us a 40% off a future order and 20% refund, but the flowers were NEVER DELIVERED. We called multiple times and asked to speak to a manager and never was transferred to them. This company is a scam and should not be in business! DO NOT USE THIS COMPANY IF YOU WANT YOUR FLOWERS DELIVERED.

On Feb. 10th, I ordered flowers for a Feb 13th delivery. On Feb. 13th, I received a delivery confirmation. Unfortunately the flowers were no delivered. I e-mailed and called Teleflora. The evening of Feb 13th, I spoke to a representative of Teleflora who assured me that the flowers would be delivered on Feb 14th. Again, no delivery. Again, I e-mailed and called Teleflora. I was on hold for forty-five minutes before I finally hung up. I received an e-mail response on Feb 16th, but still no flowers. On Feb 17th, I asked for a refund, I purchased flowers elsewhere. I received an e-mail today Feb 19th, telling me that the issue had been resolved except I haven't gotten a refund nor have the flowers been delivered. The last e-mail I received stated the flowers would be delivered tomorrow... President's Day!!! Nobody will be there to receive the flowers I no longer want. Teleflora stinks. I agree with all the other one star reviews.

Placed an order, took my money, failed to deliver the order ever. Tried calling phone system, leaves you on hold forever or cuts you off. No person ever comes to the phone. This is fraud and theft.

Teleflora is a total fraud. My order was never delivered. Wrote several emails to customer service but not a single reply. Called several times as well but no representative was there to answer at all. I am sure this company pays a fortune to Google because it was placed as the 1st result when I searched for flower delivery. But its service is as bad as it gets. How I wish I had looked at these online customer reviews before I bought product from this fraud.

Save yourself the frustration. This company is a scam! On February 12, 2017, I ordered a featured standard floral arrangement to be delivered on 2/13/17 to a heart surgery patient at Emory Saint Joseph's Hospital in Atlanta, GA. My American Express card was also charged $56.46 on 2/12/17. I received a voicemail from Teleflora on 2/13/17 at 4:00PM that the delivery was not made. I called and held for 35 minutes and was told delivery would be made on the following day, 2/14/17.

My flower order was not delivered. Going on day 4 of no delivery and no explanation. Have called 3 times and always on hold for long period of time. Cannot get through. Also sent several e-mails to customer service with no response. One was even a request for delivery confirmation. I have no idea how to get my money back for my order that was never delivered. I will never use their "services" again. I am angry that I do not seem to have any way to resolve this situation.

Valentine's Day! Pretty big day in the flower world and I made the unfortunate decision to use Teleflora for my romance needs. I placed my order around 9:30am on Feb 14, got an order confirmation email, and thought to myself, "Great, that was an easy process, now I wait." And I waited. End of the business day is approaching and I haven't received a delivery confirmation yet, so I go submit a ticket to Teleflora's customer service page asking for an update. The only notification I get that day is an auto email sent to my Promotions' mailbox titled "Our Sincere Apology" with a coupon in the email for 25% off my next order. It doesn't provide any details about my order, though.

Really a -0- star rating! Ordered a Birthday/Valentine flower arrangement and while I was misled by an email delivery confirmation for 2-14-17 stating it was hand delivered, it wasn't delivered until 2-16-17 and left on a front porch! The customer center had a wait and by the time I went through the lunacy of their apologies and offers, 2 hours had gone by. A supervisor apologized and really couldn't understand the issue with the misleading delivery confirmation and charge to my card before the delivery was even made (at that 2 days late).

I ordered a bouquet of flowers for my Gf for Valentine's Day and guess what it never arrived!! I sent an email the day after, no response... I called 2 days later and they proposed me to change the day... and that's it!! Oh and maybe a 30% refund. Lol worst - never order from them again.

They didn't deliver. They never answered the phone or emails. You don't get replies or updates on your order. These appear to be thieves and scammers. 3 days later and still can't contact anyone. STAY AWAY!!!

Would that I'd checked first, but the amount wasn't that much and I wanted to get on with my day. But it was a big mistake. The flowers I ordered were never delivered and attempts to contact by phone or email went unanswered. It is now a full day since I placed the order and still no response. I don't know if they're out to rip folks off, expecting that a certain percentage of their "customers" will not turn to their credit card companies to cancel charges, or if they're simply royally incompetent. But either way, I cannot advise anything positive about this company or my experience with it.

I ordered flowers for my Mother the morning of Valentines Day PST. My Mom lives on the East Coast, so it was mid-afternoon EST. The flowers that were delivered looked exactly like the photograph online. They delivered them within 4 hours from the time I ordered them. I was hesitant to order them due to unpleasant past experiences, but the flowers were beautiful and my Mom loved them.

I am very disappointed with this customer service. The order number should be **, not **. Teleflora made a mistake or it's independent contractor made a mistake. I made this order on Feb. 1, 2017, and paid for the flowers to be delivered on 2/14/17. Now, I get a confirmation that the order, for some reason with a new order #, was delivered a day late (today 2/15/17). I expect Valentine's to be at least the one day out of the year for flowers to be delivered on time. I spent 2 hours on hold on the phone trying to reach Teleflora customer service. An agent put me on hold for another 10 minutes while they called the florist. I was told that it would be on a truck and delivered within 20 minutes (4:30 p.m). I kindly asked for that and a full refund. Then, only after threatening a bad review, am I told I will receive a 50% refund. I then receive an email confirmation from Teleflora that my arrangement arrived at 7:25 p.m.

Shout it from the rooftops, whisper in someone's ear, write it in a note, draw it on a wall. Whatever you do today, share the news that Teleflora is a rip-off. COST: $49.93 == NO FLOWERS == over 120 minutes wasted holding on Teleflora's customer service line == no response to emails. I will never use Teleflora again, furthermore, I will advise anyone to NEVER use Teleflora. Teleflora CANNOT BE TRUSTED. Losing the money is not the worst part, my Fiance did not receive his special Roses on our 1st Valentine's Day.

Terrible Experience. I have been on hold for 46 minutes trying to confirm the cancellation of an order. Canceled due to wrong delivery date and was told I would receive a cancellation email, which never came. I have no idea if this was canceled or not. Do NOT use this service.

How do you offer a specialty flower and then cannot deliver it? I ordered my fiancé favorite flower (bird of paradise) and you deliver basic roses as a substitute. First, you did not contact me to substitute my order with cheap looking roses and secondly you charged me the same price. How is a flower that is not native to the USA charged the same as something grown in someone's front yard? Your company is the worst and if I didn't have to give you a star I would of taken the empty stars away also. I will never use this company again and suggest to all that if you need flowers delivered to anyone on any day, don't waste your time with these crooks.

I ordered Valentine flowers on Feb 13. They processed credit card. Nothing was delivered on the 14th, all day long we waited. I called several times, and was in hold so long I had to hang up. On the 15th, I finally decided to wait it out and was on hold 90 minutes before talking to someone. She verified that the local florist did not make the delivery (yeah, no kidding!!!). Offered to deliver the flowers a day late for 30% off the price. I said no. She said that my original order came in too late (even though it was a day ahead of time). But then why did you accept my money if you knew it was too late? Why didn't the local florist call me? Why didn't Teleflora call me? No answers.

I first want to start out that this is the worst company to deal with! I ordered Flowers to be delivered on Valentine's day ($85.00). Well come 6:30 PM on 2/14/17 the flowers still have not shown up. I made my first call to customer service and was on hold for a 1/2 hour, called back and again was on hold for another 1/2 hour without getting picked up! I finally received an email that the flowers were delivered at 7:09 PM, this is really strange because there was no flowers delivered at all. I then called back a third time and was on hold for 1 hour before someone finally answered the phone. I explained that I am upset that the flowers have not been delivered but that I receive an email stating that they have been delivered. He then said that they could have them delivered the next day and I had to laugh and said to him that this was too late because the flowers were for Valentine's day.

I ordered a delivery of deluxe bouquet of roses for my wife for Valentines Day. The order was in terrible condition. I did not receive the # of roses as described, the roses were welted and the presentation was horrible. I then tried to contact their customer service department the next day to file a complaint and was on hold for more than an hour before I spoke with a representative who after some negotiations offered me 50% refund.

I ordered two sets of flowers for Valentine's Day. I only received confirmation that one was delivered. I tried for 2 days to reach customer service. No one answered the phone, no one responded to e-mails and no one was available for live chat.

This is THE WORST company out there. They promised same day delivery on Valentine's Day and did not deliver. I called 3 different times that day. I was on hold for 30 minutes at a time. They wouldn't tell me who the local florist was, they couldn't promise delivery, even though that's what they stated on their website. Today is 2/15/17 and I just spoke to a Customer Service agent, if you can even call this person that, and requested a supervisor. He transferred me back the IVRU. I was already on hold for an hour! This company is a sham. DO NOT BUY FROM THEM! They only want to take your money and run with it. They don't care whose Valentine's Day they ruin or if they piss you off in the process. Order locally! Lesson learned!! BTW I'm still waiting on hold... Going on 1 HR 20 Minutes and I'll be damned if I hang up!

I wish I could give this site 0 stars. It doesn't even deserve one. My boyfriend spent over $100 on flowers that were to be delivered to me on Valentine's Day. I understand that is a busy day for florists, but he planned and ordered this a WEEK ahead of time. They were to be delivered to me at my work at 12:30pm. They NEVER arrived. He got a confirmation email at 5:30pm saying they were delivered (even if they were, it would have been too late since I leave at 4:30pm) but the order number in the email wasn't even the correct order number.

I saw their offer online same day delivery... before ordering I read their cutoff dates for same day delivery as I was from Middle East and the recipient is my mom in Canada so we have a very big gap of timings like morning and night difference. It was Valentine's yesterday in Middle East while it is 13th February in Canada so I ordered online around 11am 14th February 2017 while it's evening in Canada. I made a special instruction to deliver the said flowers in morning as my mom is going out for work in morning past 10am.

It is 9:18pm right now. I was on hold for over 50 minutes listening to the same crap music and message "we apologize for the delay... And you may have to wait more than 5 minutes to speak to a representative." Finally someone answered. I spent $198.94 on flowers for my wife on Valentine's Day and they were not delivered. I would never have done it if I didn't get an offer in my email from Virgin America that gave me Elevate points for every dollar spent. Now Valentine's Day is ruined. I look like an idiot in front of my wife, who did not get flowers for Valentine's Day for the first time in 13 years together.

Updated on 01/08/2020: I ordered flowers for my wife and paid. On the morning of the delivery I received a call from a Teleflora person confirming the delivery address. Flowers were not delivered and I received an email later in the afternoon when it was too late to organise something else. The email advised me that the delivery was cancelled due to the florist being too busy. Received my refund but due to the change back to Canadian funds from US dollar I received less back than I paid originally due to exchange rate. Called many times and complained but they were not interested. There are many other flower delivery companies out there.

I looked at a lot of floral companies to send a delivery to my mother for Valentine's Day since she had just turned 70 last week and I thought she would really appreciate it. I ordered the standard size of Teleflora's Enchanted Cottage because it had so many blooms in the picture it seemed like it would be plenty. I also ordered a box of chocolates and added a note to get a signature and only leave with the recipient. I made sure my mom was going to be home so she could be surprised when it arrived.

I ordered the premium roses and instead they delivered something that wasn't even comparable to the standard version. It was a disgrace!!! I was better off going to the local market for the price I paid on V-day.