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Stamps.com Reviews

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842 reviews
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About Stamps.com

Stamps.com is a licensed vendor of the U.S. Postal Service and UPS. It offers on-demand shipping labels with rate discounts of up to 40%. New account holders receive a four-week free trial, free postage and other supplies just for signing up. Postage can be purchased and printed online, and the company sells a variety of shipping supplies with free shipping on select orders. Membership to this service offers significant savings to those who ship packages frequently and would like to cut down on trips to the post office.

Visit www.stamps.com
Pros
  • Enterprise pricing available
  • Introductory perks
  • Rate discounts up to 40%
  • Free trial
Cons
  • Limited to USPS and UPS
  • Monthly membership fee

Stamps.com Reviews

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    Page 8 Reviews 830 - 980

    Reviewed March 13, 2007


    Has been charging my checking account 15.99 every month for a year. I closed my checking account and now my savings account is being charged by stamps.com. I have emailed and called several times, and have rarely been answered. I was told in an email that they would not close the account.

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    Reviewed Nov. 27, 2006


    I was suckered into signing up with Stamps.com on a trial basis when I foolishly clicked on the get a free laptop scam. I tried to cancel online but was unable to, which I found to be absurd, since I signed up online. When I tried to call to cancel I was left hanging on the phone several times for long periods of time waiting for someone to pick up. They never did. I assumed they would send me a welcome letter or something, and I would reply to that and cancel my trial account. Well, I never heard anything from them, EVER. I forgot about them until the first charge came through on my credit card, and when I finally got through to cancel, not only did they refuse to refund the money for a sevice not rendered, the charged me for a full other month!!!

    They were singularly unpleasant and intractable on the phone as well. Everyone needs to know what a shabby and useless service this is and do NOT click on ANY adds, and DO NOT sign up for Stamps.com. Use the post office, it's free.


    I'm out 32$ for NOTHING

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    Reviewed March 24, 2006

    Stamps.com offered me a free trial which I signed up for. Then I decided to give it a try for another month after the free trial ended. But it was not worth the $15.99 per month fee and so I call to cancel my membership. The customer service told me that I am billed for 2 month fee $30 including the free trial. Why do I have to pay for a FREE trial? The reply I got is that when they send me a welcome email at the beginning, it included the terms for paying for the free trial after it ends and I continue to receive service. But the representative I spoke to prior to this fail to mention it when I ask her if I will only be billed for 1 month and she said yes. Now the customer service refuse to refund my money and I can't do anything about it. This is FALSE advertising, a FREE trial should be FREE and the representative should clearly tell me that I will be billed for the free trial when I ask her if I only pay for 1 month. Stamps.com have horrible customer service and it's making false advertising to lure more customers.


    I did not want to pay for the free trial, I think it's unfair and unreasonable. The customer service refuse to give me a refund.

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    Reviewed Jan. 26, 2006


    I signed up for stamps.com and attempted to cancel several times and was unable to. I have called truthfully almost 20 times and have been on hold for probably in sum an hour and 20 mminutes, my longest call lasting 30 minutes. I have called at all hours of the day and have never once gotten a hold of any living, speaking human being. I have not even used any of their services, unless you're counting their toll free 1-888 number. I've emailed their customer service and have not gotten any response.

    What's more is I have done a google search on their company and found others who have had the same problems. One person specifically stated she had to threaten litigation and get a cease and desist order to stop them from trying to collect money from her. What annoys me is their internet site bears the USPS symbol, stating they have approval of the USPS. Currently, I have called my credit card company in order to put a stop on any of their charges.

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    Reviewed Jan. 25, 2006

    We signed up for the trial period and tried to cancel. Their customer service line required us to be on hold for at least 45 minutes each time we called (three times). When I finally got through (after the trial period) they would not refund the $24.99 that they charged our account. We had NEVER used their service or used ANY stamps services ($0.00). Their resolution group refused any refund. NOT FAIR!!


    Time and my $24.99

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    Reviewed Jan. 18, 2006

    I want to complain about Stamps.com. I signed up for a 30 day trail free offer, on December 22, 2005. I decided not to use the service that they provide, which is printable stamps. I have been trying to cancel the membership before the trail offer is over, and I have been put on hold for over an hour. I have tried calling on four separate ocassions, and its always the same issue, being put on hold for outrageous amounts of time (30 minutes or more). I sent an email expressing my resentment in being put on hold for so long. The company emailed me back stating that I have to call in order to cancel my membership. I feel that they are purpose holding the line to discourage consumers from canceling memberships.


    At first I did not know the full terms of the offer. When I learned that my credit card would be billed $24.99 monthly, I decided I do not use that many stamps, and felt that being a member with this organization would not be beneficial to my family, and self.

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    Reviewed Aug. 2, 2005

    When looking over my bank statement, I noticed a 15.99 charge from Stamps.com. When I called to inquire about the charge I was told (after being put on hold for 35 minutes) that my account with Stamps.com had been updated to the 15.99 plan. I had agreed to a 4.99 monthly charge when I signed up in 2001 but did not at anytime agree to a 15.99 monthly charge. Stamps.Com had taken it upon themselves to decide I needed an upgrade. I have reported them to various agencies and am seeking to file a class action suit on behalf of others who were scammed. I canceled the account with Stamps.com


    I have unusable sheets of unprinted stamps now that I feel I should be reimbersed for, in addition to the unauthorized bank debit.

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    Reviewed June 14, 2005


    I wanted more information on Stamps.com (an internet postal service) so I signed up for the free 30 day trial on May 3rd. I cancelled the trial on June 3rd (Friday night)after deciding it was too difficult and time consuming to use and never did use the account at all. I received an email on June 6th thanking me for using the free trail and telling me that my account would be cancelled. On June 8th, I was billed 15.99 on my Fifth Third Debit Card for the free trial period (which I never used). I had to provide a credit card in order to try the FREE service. I was also billed again for 15.99 on June 9th for dates June 5th-June 7th.

    My bank charged me a $66.00 overdraft fee for the charges from Stamps.com that I wasn't suppose to be billed. Stamps.com did not cancel my account until June 7th even though it had been cancelled on June 3rd. I am out $97.98 for a service I have NEVER used or willingly agreed to the terms. In investigating further, Stamps.com has numerous complaints filed against for billing people for services they did not use nor were aware that they were being billed.


    I am out $97.98.

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    Reviewed May 20, 2005

    Tried using Stamps.com as a 'free' trial, when I realized that their free offer included a monthly service fee I tried to cancel (with e-billing and such I use maybe 1 stamp a month). I went to the www.stamps.com website to cancel only to find that you have to call to cancel. After attempting on three seperate occasion and holding for longer than 20 minutes on each attempt, on the 4th attempt two months later I finally got through. After cancelling my account with Stamps.com I was sent an email that I would be receiving a closing bill for 2+ months! The last time I called I spent a total of 51 minutes on hold with Stamps.com and with two seperate people including a manager named Sarkis attempting to resolve this bill and they stated they would not reverse the charges. Be careful when Stamps.com tells you they are offering you a free trial!


    Two hours of my time wasted and non-resolution of the amount owed by Stamps.com

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    Reviewed May 20, 2005

    I ordered stamps.com in 2001. I used the service one time. I've attempted calling several times and the wait time on the phone has been over 20 minutes. I'm usually working and cannot wait that long. Stamps.com does display any other way to cancel your service on their website. You will navigate for an hour with no means of cancelling service.


    Stamps.com has been sending me monthly bills for over two years. I have sent customer support emails and they refuse to cancel and say I can only cancel my subscription over the phone. Finally, after several attempts my service is cancelled and now they're saying I owe them 80+ dollars. As I've said before, I haven't used one stamp since 2001.

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    Reviewed May 10, 2001

    I was offered a trial offer with $25 in free postage by Stamps.com for 30 days no charge. Well this service is worthless, to send a stamp you have to log onto the internet every time and I used $3.85 worth of postage out of $25. I emailed them before the 30 days was up and cancelled the service and never used it after that. Well the following month I received a $15.99 bill they took the money from my checking account. I sent them an email stating the above and called their number. The number just gives you a recording to log onto their web site. I have tried to email them serval times about this and do not receive a reply.


    I'm not sure how much they've taken out of my account They claim it's $15.99 a month. The rep told me it would be #4.50 month but after reading the paperwork the rep checked off some premium service at $15.99 month.

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    Reviewed April 25, 2001

    I stopped my service with stamps.com back in Feb 2001 , they sent me a check for .33 for unused postage. I took the program off my computor. well when I got my bank statement Feb 25th It showed 1.99 taken from my account from stamps.com. well that was okay because I think that I stopped the service in the middle of billing period. Then March 25th came and I was charged again. I tried contacting them no response. Then today April 26th got my bank statement and it shows they are still taking 1.99 from my checking account. I asked the lady at the bank if I could stop them from doing that she said it would cost me 17.00 dollars. Also back in Dec they took out 1.99 three times, they claim they forgot to take out the months before.


    the amount lost is min. but I just want them to stop billin me for something I'm not recieving.

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    Reviewed Feb. 18, 2001

    I keep getting messages from Stamps.com that I don't understand. When I reply, they simply send me another set of FAQ's which don't answer my specific question. I have asked to speak to a real person and cancelled my account and both requests have been ignored.


    I'm trying to resolve this matter but feel I am going around in circles. I am totally disabled by Fibromyalgia and am now facing back surgery. I just can't take anymore canned email from them and expect to get this straightened out.

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    Stamps.com Company Information

    Company Name:
    Stamps.com
    Company Type:
    Public
    Ticker Symbol:
    STMP
    Year Founded:
    1996
    Address:
    1990 E. Grand Ave
    City:
    El Segundo
    State/Province:
    CA
    Postal Code:
    90245
    Country:
    United States
    Website:
    www.stamps.com