Stamps.com Reviews

Stamps.com charged my credit card a month fee even though I have never used their service or products. I tried to call their 800 number to find out what this was about but they are always out of the office. Their actions caused me to shut down my credit card. Do not ever use this service. Does anyone know legal authorities should be notified in this case?

As an internet merchant, shipping costs are my main expense behind inventory. So, I decided to give Stamps.com a shot. I was treated to a number of months of no fees. I then had a problem printing postage and I was given an immediate credit for my funds that were also refunded by USPS. They are available for support when you call or email and always are concerned with your issues. I have seen other sites that are cheaper, but I have well-won loyalty to this company for my shipping/mailing needs. Great company.

Signed up to ship a package because the website my credit card information would not be used (unless I made a purchase). Did you use it? Then found that I was charged a monthly fee. Did not know that it was a trial and there would be a recurring fee. Called to cancel right after I saw the charge on my credit card. Zoe said that I would be charged the full amount to go through the next billing cycle. I couldn't believe it! Then she offered to prorate the fee. I didn't use them because they don't offer any more than USPS.com. DON'T ENTER YOUR CREDIT CARD NUMBER unless you plan to use their services.

CALL YOUR BANK IF YOU WANT YOUR MONEY BACK!!! Here is my story: I ordered a free kit from Stamps.com. We chose Paypal at least and have no idea those clown started to charge me $15.99 every month for the past few months. When I finally noticed those nonsense charge, I tried to call the number they left in the description of my bank balance. Of course the number they left is not real! Then I searched Stamps.com customer services number and no one answered in half hour!

I tried Stamps.com because of an offer for a free trial and because they sponsor a popular Podcast I listen to. I gave them my credit card because it was required to try the service. I realized that Stamps.com doesn't offer any service beyond what the United States Postal Service already offers through their website: USPS.GOV, and I stopped using the service.

I purchased Stamps one time and never signed up for any plan with them. They ended up automatically signing me up for a $15.99 a month plan that I never agreed to. They didn't even send me an email saying that I signed up for it. Terrible company that shouldn't be able to do that. I hope this company goes out of business so they don't randomly sign people up for monthly payments.

I was going to write a review based on my experience using the Stamps.com web site. However, when reading the complaints I found that I would be charge $15.99 a month for this service. This is in addition to the postage fees. The software is easy to use, but was unaware of the monthly fee. I called the telephone number listed on the web site to cancel my subscription and it was easy to decline any offers they present to you. I am glad I went to the ConsumerAffairs web site for this information.

Family member thought she was signing up for a $5 trial. With no invoice, email, or other notice, they billed credit card for $15.99, which I caught only because I was reviewing cc activity online. When I called to complain, I was told that the charge was scheduled to run monthly indefinitely and no refund was possible. Same answer from VISA since the cc number had been entered correctly. Read on, there are many similar complaints against this company. Avoid at all costs.

As most people here, stamps.com has been charging me $15 per month without my knowledge. They do not make it clear that they will be charging you $15 every month. They do not notify you when they charge you. Many people have complained about it, but they do not plan to fix it, because it's free money for them. They are fraudulent. Someone at stamps.com has a parking lot reserved for them at hell.

Signed up thinking it would be a convenient way to get stamps. I did not realize that they were going to bill me $15.99 per month for that privilege. Are you kidding me! Is this the US government or private business?

I just noticed on my credit card statement that I had a charge of $15.99 for Stamps.com which I wasn't aware of. I signed up in Feb 2016 and apparently was charged March thru August $15.99/month (total $95.94) and I never noticed this before. No emails were sent to me about these charges. Apparently when I signed up I inadvertently signed up for the Pro Plan and I didn't read the fine print. So just be wary of signing up. I called Customer Support to close the account and try to get a refund. The wait time is very long. I did get one refund in the amount of $14.91.

I work from 2:00 p.m. until 10:30 p.m., so if I need stamps to send a letter, getting to the post office is difficult. I signed up for Stamps.com thinking I could buy a stamp occasionally and print it out. Nowhere did it say that I would be charged $15.99 a month. I just happened to see it on my credit card statement. Luckily I caught it before I was charged for additional months. I went to cancel my account on a Friday at 7:00 p.m. and found that I couldn't do it online but that I had to call the company and do it. That meant that I had to wait until I had a day off so I could call them during their business hours. This place is sneaky. After I signed up I found that I needed special paper to print out a stamp and that it would be in my welcome kit that I wouldn't get for another week.

After my account went dormant for over a year, Stamps.com merrily continued charging an atrocious monthly fee of $15.99 without any notification. I traveling, living abroad, with finances in flux throughout that time, but where other services notified me of continued service payments, Stamps.com was happy to stay mum despite zero account activity. The argument that I was forewarned of this is just an excuse for predatory and underhanded business tactics. I feel bilked and exploited; do not trust this company to be transparent.

I signed up for Stamps.com without really understanding what it was. I got some of the material but never used the program. When I finally cancelled, I had already been charged upwards of $45.00. I was told that the money would be refunded, but that did not happen.

I signed up for Stamps.com on a trial basis. What I didn't see buried in the fine print was that there would be a monthly service charge of $15.99. Ok, my bad for missing it. But trying to quit? So very difficult. I never could get a customer service rep on the line and there is no online way to leave the program. I finally had to just block future charges on my credit card. Very underhanded! BTW, I never found anything they offered that USPS doesn't do for free. Avoid.

I signed up for a free trial and never used the service. I never received confirmation or email correspondence regarding any charges I would receive, so didn't think that I was being charged. I actually forgot I ever signed up, but that was a huge mistake as I reviewed my bank statements to the tune of 7 months of charges ($15.99/each) or $111.93. This kind of marketing online is irresponsible of any good business, but I can't say that this business even scratches the surface of being good as they make it virtually impossible to set up the service in the first place. I will never do "business" with this company again!

I signed up with STAMPS.COM as I thought it would be a convenient way to get stamps and print stamps. I thought what a great service by the postal service. Let's be honest. I only wanted it for the rare time I needed a single stamp. Before realizing that my credit card was charged the first month of $15.99, I had only purchased two stamps in 1.5 months! No email notification was ever received to tell me that my credit card had been charged. No mention of the monthly charge in any of the advertising.

I see you have an option to "submit a receipt". You are not going to get that from Stamps.com! I signed up for a free trial and thought I canceled it, because I never received any receipt or email acknowledgement of the monthly debits to my credit card. The service was too difficult to use. I had to download software and couldn't use it online. Also, there was no email of any account that I created. It looked like I was canceled because they were only quietly taking money out of my account and didn't even tell me after it was done.

Upon signing up, you are asked for your credit card info. Exact words: "Postage Account Credit Card Authorization" followed by slightly smaller text saying "Required to purchase postage." So, does this mean that you are entering your card info so that you can authorize future postage purchases? NO. If you scroll BACK UP and look to the right, the information regarding the fact that you are signing up for a "free trial" and will be charged 16/month just to have an account is revealed in a cluttered up little paragraph. OR you can find it under terms and conditions, which you assume are for signing up for an account, not for making a purchase... as is their intent.

Same thing happened to me that's already been said here. It's pretty sad that when you type "mailing labels" into Google, this is one of the 1st links to come up. I didn't sign up for their services or order anything. Received an email a couple weeks ago from them saying there was an issue with my payment. "Uhhh, what payment?" Anyway, wasn't worried about it because I had received a new bank card that they definitely didn't have access to (since I had to update all my other, legit, online payments).

I also signed up and had no knowledge of a free trial. I saw nowhere that it said I was signing up for that and nowhere did it state plans to choose from. I put my credit card info in initially anyway because I thought I could just buy a book of stamps and be done. I thought this is a good alternative to the USPS website because lately I've tried to buy stamps on there but they charge me and I get no stamps in the mail. But this is just for printing postage and all that more complicated stuff. Stuff mostly for business use. Not for me. So I got charged 15.99 for the basic plan and then called them today. I got the automated service and canceled it. So I hope they do send a confirmation email and they do cancel it and I won't be charge next month.

Stamps.com has been charging my credit card $15.99/month since November of 2014. I never signed up for the premium service. I tried purchasing a stamp and scale from them back in November of 2014 and they require sending out a scale and stamp templates (at a nominal fee) in the mail in order to be able to purchase stamps from them.

We were being billed for services not provided. Called to cancel and CSR 'James' was extremely aggressive in pushing sales pitch. He was relentless and rude.

I opened a trial account on Stamps.com a couple weeks ago, ended up not using them so I decided to cancel to avoid the monthly fee. Called customer service, they tried to get me to stay, I politely declined all their offers. The employee then transferred me to the security department to verify some info. He asked my email, cool. Home address, check. Full credit card number. Woah, wait a minute. I'm not giving that out over the phone, sorry. Only other option was to verify info via email. Cool, send it to me. Get the email. Now they're not only asking for my credit card number, but a scan of the front AND back of my card, as well as a scan of either my driver's license or passport. WTH? What is this, Fort Knox? Just cancel my account!! Called the security dept. right back, and talked to a nice lady who simply verified my email, home address, and the name and last 4 digits on my card. Boom. Done. Everything else was really shady. Consumers beware!

I canceled my account in March when my computer crashed and I could no longer use the service. I just checked my July credit card statement and found that instead of canceling the account they had created a second account and were billing me for two accounts. I looked back and Stamps.com had double billed me since April and there should have been no bill at all. After having a representative talk with a supervisor they agreed to credit one month's charge for a single account. That leaves me out 7 charges.

Closed account with Stamps.com last October; they attempted to withdraw funds from my bank... Stopped that. Sent emails, called... They continue to try to withdraw funds AND continue to send bills. Forwarding information to Texas Attorney General. Don't deal with these crooks!!!

Not wanting to waste more of my precious time off work, I work 12hr nights, I figured I would just wait. Well finally my package came on day 4 not 3, and lo and behold, still no tracking information on either number. Stamps is a total waste of time and money and from now on I'll only be doing business with UPS or FedEx. Hopefully this keeps someone else from getting burned like I did.

I signed up for a free trial and, without my consent, was charged a monthly fee of $15.99. The only reason my credit card was on file was because I intended to buy postage outright during my trial, not to sign up for a subscription. Not only that, but when I called to cancel, the service was automated and tried to offer me other rates. NO. Then it informed me that I would still be charged for that month since they have an end-of-month billing cycle. You have got to be kidding me. I would rather wait an hour in line at the USPS office than deal with this kind of deceit. How this is even legal is beyond me.

As did many others, I signed up for Stamps.com with the understanding that I would pay for the postage I purchased and nothing else. I was unable to get the free stamps to print (another frustration), so I set the account aside. Before I realized what had happened, my credit card was charged for $31.98 for "monthly fees" for two months. This is more than I spend on postage in 6-9 months. And the free stamps credit is now gone.

My review is pretty much the same as everyone else. I wanted to print postage for ONE package on stamps.com and was completely unaware that I was signing up for a monthly charge, and believe me, I am always checking for that kind of thing. When I called the lady was unapologetic and, frankly, rude and annoying, blaming me for not realizing that it was a monthly charge. Do you think all these people would be complaining if it was written plainly??? All she had to say was that it was a "valid charge" and even though I didn't use the service except for that one time, I still had to pay the $15.99. Most expensive padded envelope I've ever sent! Scam company. Dishonest and low of them to scam money out of people. Clearly deception. I wish she would have just owned up to the fact that what the company does is a scam.

You charge my credit card every month and I never signed up for any thing from you. Please refrain from using my credit card. It is 1-2-3 rewards visa card. Thank you.

I'm not sure what happened while I was on Stamps.com to, 2 months later incur a "Collections notice" of $30.99 despite never having used the service. Customer service on the telephone was utterly unhelpful both times I called. I consider myself capable of being friendly with a representative even when I'm very upset, and this is the first time I've YELLED for the person to go ** themselves. I ended up paying only half. Whatever their level of service, their way of scamming users into a monthly fee and then not being willing to help in anyway, is dishonest and low.

Same thing as everyone else. Intended to sign up for "risk-free" trial and was charged $15.99 for 2 months before I realized what was happening. They only refunded one month, even though I told them they could check with the USPS that I never actually used the service. Was told that charges were valid, and were clearly explained in the user agreement, which obviously is intended to deceive people, and is probably the only way they make money. Never ever again.

Much like others - I signed up for Stamps.com and a month later received a charge for $15.99. When I logged into my account - it listed me having a monthly "pro plan" for $15.99. During the sign up process, I was never ONCE quoted this rate (or any other) or offered a choice of plans. I closed the account and am now out the $15.99, which I had no idea they would charge.

Difficult to cancel, tries to bill until end of cycle. Cannot be canceled online. They do not send monthly invoices. They just keep billing. Tries repeatedly on phone to offer you new services, and state that they will yet bill you until the end of the current cycle. Overpriced service. Billing until end of cycle is unacceptable.

Used it one time and ended up getting charged a monthly fee. I certainly didn't intend to sign up for a monthly fee. Unless your business is mail order, I can't imagine why anyone would use it. I suspect they intentionally designed the site to sign you up for a monthly subscription whether you need it or not.

This is the worst service ever. There is a fee of 15.99 that is cleverly hidden until it's too late. I just wanted to use the trial. I bought printing sheets and everything before I realize they were going to charge me all that money 15.99. It's what I buy of stamps a month. I don't need to give them money so I called and they didn't want to give me a refund and still they said that I was going to get another fee for the time that had transcurred before I canceled. They really insisted and offered me another package to stay with them but I don't like nasty surprises and them taking my money from my account so I declined the offer and I got ahead canceling my account. So to the people reading this if you are not a business, DO NOT GET STAMPS.COM, it's not worth it.

Charged a hidden 15.99 monthly fee that is not clear upon sign-up. The USPS website offers the same services for free. It was very difficult to cancel, and they would only refund 1/2 the fee after asking to speak with a manager.

$15.99/month is just too much. I can't even cancel my account because they supposedly can't locate my phone number that's associated with my account. I know my own phone number, thank you very much. I've tried resetting the number and called few times - no luck.

Do yourself a favor and never use stamps.com - they are the worst company I have ever dealt with. Be prepared to be tortured by most obnoxiously loud telephone music you have ever heard while waiting. I have complained about it for three months while trying to get this system working in our office. First a thermal printer that didn't work on our Macs, USB scales that were not recognized by the computers, Mac or PC. USB cables that only take USB1, none of which are noted anywhere. Company address errors that could never be fixed. I have tried, for going on three months, to sort all of this out and I am now on hold again for the third time today after going more than two hours. Now a supervisor states that "I can enter the weight manually" as a solution. Stay away from this group of nincompoops. Use anyone else but them! P.S. They have no way to alert upper management to problems that plague their organization.

I went to Stamps.com about 18 months ago and apparently clicked on something that somehow authorized them to charge my credit card $15.99 per month. I did not intentionally authorize the recurring charge and feel that their tactics were elusive at best. When I finally caught this I found that I had to CALL them to cancel... that's stamps dot COM! PLEASE BE AWARE that this is a for-profit company (not the USPS), with executives being paid millions of dollars in compensation and stock.

Charged $15.99 along with everyone else. Nothing else to say.

Let me first state that I was very aggravated when I was hit by a 16 dollar automatic charge that was very sneakily put in. I was very close to cancelling when I realized its actually pretty convenient. Now I use it for shipping cards on eBay that range in value so it might be simply because of that in the reason I like it. The USPS destroyed about 25 percent of my packages and drove my eBay account into bad standing, and now Stamps.com is a must. It enables me to affordably keep accountability and prove that my items are sent to the buyers. It also allows me to insure a letter, unlike USPS. Lastly, it makes it very efficient to mail things out as it automatically imports orders from eBay, leaves feedback stating the item was shipped, and in the long run, give my account a good standing once again.

Very deceptive advertising of a "no-risk" trial that automatically converts into a $16 monthly charge. Why on earth would a website to print postage require a monthly membership charge, nobody knows! That's where stamps.com's margins are... don't waste your time by signing up for the site then later having to go through the pain of canceling your account.

Signed up to purchase some stamps about 3 years ago, and without my knowledge or consent, Stamps.com continued to charge my credit card 15.95 a month. Called company. Told me to call my bank. Wells Fargo could only refund one month. Should be called SCAM.COM. TOTAL RIP OFF.

When I signed up for Stamps.com I was under the impression that I would receive my free scale and nowhere did it say it would charge me a monthly fee. I never received my free scale and was charge 15.95 a month for 2 years. Unfortunately this went unnoticed due to having an authorized user on my account. Once it was discovered I e-mailed Stamps.com who said that I had been "clearly" informed. I have NEVER printed any stamps from them nor do I have one e-mail indicating billing, advertisement, or any sort of indication that I have an account with them. In two years I wasn't contacted by them once except for them billing my card. This is a scam and it's disgusting.

Upon initially seeking information from Stamps.com, I filled out the pertinent information to establish an account. However, prior to activating the account, I thoroughly read the stipulations contained within the policies of Stamps.com. The stipulations were not beneficial in any way, therefore I did not complete the registration, nor did I authorize any of my information to be used.

I have the same problem here. Got charge $15.99 now I have $79 pending. Close the account already. ** on the customer service cannot cancel the charges. I was smart to put my expired credit card there, but never use the service. He kept saying it is like signing up to the gym or Netflix etc. Just need to know if I don't pay for it, what will happen?

Charged 15.99 fee that I NEVER remember agreeing too. No need to explain more as hundreds of other people have same complaint.

A couple of months ago I thought to sign up for a trial/free experience with stamps.com. They sent me the requisite package of starter stuff, and I decided I did not want to participate so I just threw all the stuff (including the imprintable stamps - which were supposed to be 'free'). The following month I noticed an auto withdrawal from my household bank account which I did not authorize. When I called to check into this, the rep was very nice, and agreed to ask his boss if we can just forget this whole thing. They did not, and just last week, tried to withdraw another amount from my checking account. If I had not called my bank straight away, I'd be stuck for over $30 in fees that I did not incur.

Signed me up to a recurring plan with any mention of that. You can not cancel online you must call. Customer service claims an email was sent stating the fact that I was enrolled in a recurring plan... This email was NEVER sent by them and in fact an email sent after you are involuntarily enrolled is still fraud. Customer service finally hangs up as they are transferring me to a supervisor. This company pretends to have something to do with USPS but they do NOT. They are just a scammy marketing type company.

I created an account on Stamps.com to use free trial. I forgot to close my account. They charged 15.99. I called customer service to get refund and closing my account. They closed my account but didn't refund my money back.

I had given my credit card to purchase some postage about a year ago, and without my knowledge or consent, Stamps.com continued to charge my credit card 15.95 a month. I have received nothing in return for this, and when I tried to discontinue, they began sending me emails about "my account." I finally had to have my bank close out my credit card in order to end the fraudulent charges by Stamps.com. It's a big hassle, and now I'm still trying to recoup all the money they siphoned out of my credit card.

There are many red flags with the site. For one, why do you have to add at least 10.00 dollars to your "account" when other companies do not. Because of that when you cancel, your money is now no longer usable. Second, you can sign up easily online but when you cancel you have to call a representative? What is this the 18th century... I mean come on... It's a ploy to make you talk to some representative to try to keep you on the service. Finally that little sneaky monthly fee... 16.00 dollars a month??? Companies like eBay, Pitney Bowes, and Endicia.

I signed up to receive free stamps from this company. In order to print, you have to log onto their site. What they don't make clear is that you will be getting charged $15.99 a month from then on, whether you print stamps or not. They will not refund the money. After 4 months I had been charged over $63 even though I had not ever printed stamps. I didn't even print the free ones, but I can't print them now since they closed my account. For $63 I could have bought 131 stamps which would last me years. What a waste!

Should be SCAM.com. I cannot believe the USPS has any affiliation with them. Hide your credit cards. I tried to close my account via phone. What a joke. First I get transferred to a broken English with extreme background noise who tells me I've won a $100 Walmart gift card, that I can get for paying shipping and handling. Closing the account is completely automated via phone through a series of offers that you have to keep saying NO to. About round 4 of the offers is when you can finally say "close the Damn thing." We'll see how that works out.

I purchased some stamps from Stamps.com in August, 2012. At the time, I had no expectation based on the purchase experience that I would end up "enrolled" in their "Pro" plan... I thought I was just buying some stamps. Last night, over 2 years later, I noticed that they've been charging my $15.99 per month since then, and for what? What on earth was I getting for $15.99 per month from a stamp business? I Googled them and found an abundance of other angry, misled, scammed customers.

I heard about Stamps.com in a variety of podcasts that I trust, so I signed up for their service on March 25th, 2013 thinking I may use them for my eBay transactions. I ended up never using the service as I found eBay's built-in mailing tools to be sufficient. On April 24th, 2015, I received an email stating that Stamps.com failed to charge my account $15.99. As I had just received an email from my credit card company stating that my card was showing fraudulent behavior, I sent an email to Stamps.com for clarification via their website the same day. I received no response.

Simply needed 8 cent stamps. Googled it first site, Stamps.com. Ok, great. Immediately you must create account. Forget confirming they've actually have what they say they have. Immediately you must give credit card info. Immediately you must order your "free stuff". Immediately it ships. Come to find out I can't just order a page of 8 cent stamps. Now to cancel. Wow. Not a good Wow. Email customer service. Customer service must verify your actual mailing address, and security questions. Ok. 7 emails later, I'm finally cancelled. Whooo.

I signed up for a trial period with Stamps.com. I was not aware that I would be charged a monthly recurring fee of $15.99 if you continue past the trial period. When you try to go into your account online, you are not allowed to delete or remove your credit card information. You are able to give them another credit card (a replacement), but you cannot remove a credit card that you have given them until you provide a second credit card. I work for an attorney so it appears I will have to involve the attorney to recoup any monthly fees that were sneakily obtained by Stamps.com.

In June of 2014 I spoke with a customer retention agent and asked to cancel my recurring $15.99 monthly subscription which had made itself onto my credit card bill after all of their "free" services expired. I had the same experience as others, where I was being convinced in a deceiving way to continue using the service for "free". However, I was called by my bank about fraudulent charges and Stamps.com was one of them.

I was willing to let it slide when I noticed the $15.99 charge from Stamps.com on my credit card. I didn't recall signing up for a monthly service, but maybe I clicked through the signup process too quickly. But I knew I'd been duped when I went to find out how to deactivate and it listed a phone number to call. It's Stamps DOT COM. An Internet-based service. I didn't need to call in to sign up or have my card charged, but I do if I want out? The whole operation is designed to squeeze as much cash out of each customer before they realize the mistake they've made by signing up. I have yet to call in and cancel, but I'm going to today. I'm also considering filing a transaction dispute. It's probably not legally fraud, but their tactics are certainly deceptive.

This company misrepresents itself as USPS. I was looking for a "click & ship" account & ended up with this company that charged me $15.99 for nothing. I never used their services. I call to cancel when I saw the charge & all the guy did was try to cram their services down my throat & how I NEEDED THEM! Mind you, I use 1 stamp a month & maybe send 1 package every 60 days, and he still argues & tries for re-selling me on this company. And I don't get a refund on the charges because I was a day later than a "free trial" of 30 days. I NEVER SAW ANY info about an automatic charge of $15.99... Now I'm calling my bank...DO NOT RECOMMEND!

I signed up for Stamps.com and somehow totally missed it that they were going to charge me $15.99/month for the service. I would have never signed up if I knew there was going to be a monthly fee. I tried to cancel online and the website said I had to call their customer representative. I called them to cancel but they were closed. Totally shady that they are not upfront with their fee, and what kind of online-only company doesn't allow you to cancel online? I'm really upset.

I signed up for Stamps.com for the convenience of mailing a few letters a month. It was never apparent that they would hit me for $15 per month for service fees. When I went to cancel, they offered to drop my rate to $5 per month. When I still wished to cancel, they told me I would get hit with another monthly service charge as they bill at the beginning of the month. It is horrible how they are not up front regarding their fee structure. Do not do business with this company.

My wife purchased a book of Christmas Stamps on 12/2011. She thought she was buying from a legitimate USPS vendor. She somehow got signed up for a $15.99 monthly business account. We have never used their services. She does not bank online and she did not realize the monthly transaction. Now that we became aware and checked our bank statements, they have charged us for 39 months of fees. When we confronted them and explained the mistake they would only go back 90 days, three supervisors later they are only willing to refund $200. I guess it's better than nothing, but that's how they make their money. Buyer beware, they are crooks.

One of the worst service I ever had. They charged $15.99 without asking me. Please don't use stamps.com ever. It is a scam website.

Stamps.com operates unlike a legitimate business which should send a receipt for the services used each month. Instead they just start charging you credit card each month and do not let you cancel the service from the website. Instead you call in to cancel and they try and sweet talk you into another version of their service and claim the receipt for services they provide each month is an "opt-in" aspect. WTF, no one not one single service my small business uses works this way. This is a complete rip-off that gives the postal service a black eye by using such a generic name. Stay way from this business. Legitimate services always send monthly receipts if you are charged and allow you to cancel the service from the website at anytime.

I too was taken by this company. Signed up for a free account but could never even get the page to load my account to use the services. Was also never told I would be charged monthly. Finally read reviews about their terrible service so called to cancel ONE DAY after signing up for the trial. Canceled my account through some crazy person trying to hook me only to see 2 months later they are STILL charging me $15.99 a month. I still can't get into my account or even get their site to work correctly (forgot password anyone?) and I also can't get through to them on the phone. I am calling my bank tomorrow to mark these charges as fraudulent. DO NOT DO BUSINESS WITH THIS SCAM COMPANY!

In reviewing the web site, I did not realize I had agreed to 15.99 a month. BEWARE THIS IS A SCAM! I have not used their services at any time. They have been charging my account for several months.

I signed up for the site with a $5 credit to purchase stamps. I realized after signing up and entering my credit card that I didn't like the way you have to print stamps on your own, so I never used it. A month later, they started charging me $15.99 a month, although I never actually purchased or received a single product from them. I had to call and wait to speak with customer service in a complicated process to cancel this service that I never agreed to in the first place. The entire time, the rep kept speaking over me, trying to get me to purchase more of their services. They would not cancel their service charge that was currently pending.

I signed up for a free trial and to get a free scale. What I got was three months billed at $15.99 and never used the service. They said I am stuck with the bill. Never used their service because after I gave them my credit card info to proceed with the off I found out that they will be charging me shipping for the "free" scale so I stopped the transaction. Little did I know that they charged my account for three months and never got the scale. This was a scam!

I found my experience with stamps.com to be very tricky. I signed up for an account and somehow didn't realize that I was in a trial period and would start getting charged 15.99 a month. When I called to cancel the woman on the phone said that I should take a further look at their other plans. I said "okay", meaning that I would look, but still wanted my plan cancelled. She said she would leave my account open until after did some research. Once I realized she was leaving my account open, I asked her to please just cancel it. She basically tried to convince me 5 different ways over the next 10 minutes to leave it open in very sneaky ways. I repeated over and over to please just cancel my account until FINALLY she did. I found this to be a hassle and her sales pitch to be extremely sneaky.

I signed up for Stamps.com thinking it would be free until I actually purchased a stamp. I was sadly mistaken after checking my account and seeing I was charged 15.99 for the past 2 months!!! I was then informed that the 15.99 charge was sent to my email which I had no idea beforehand. After speaking to a customer representative (who was very happy in realizing I had misunderstood the sign-up fees), was told that there was nothing she could do. I was then told an additional $1.07 would be taken from my account for cancelation. I am am now going to talk to a lawyer to see what can be done to change this for other customers.

I wish to relate incidents of DECEPTIVE MARKETING PRACTICES that have been committed against me by Stamps.com in 2013. This company had been charging my credit card $15.99 each for 2 accounts they say I had opened up June 28, 2013 and July 3, 2013 for a total of $32.98 every month for the past 12 months. I called them immediately to question this, since I have never used the "service". The company never notified me that I was being billed and was not using these accounts. I was told by the supervisor, ** , that Stamps.com would not refund the full amount of $352 that was charged to my credit card but that they would refund $63.96. I stated that this was not fair and that I wanted a full refund of my money. The supervisor said that he could not do this.

This company is a total rip-off. You do not get the $5.00 credit you are promised and at sign up you are not told about the $15.99 monthly charge!!!!

We signed up, we were told we could only use their stamps which cost 5 cents each. Cancelled the same day, they never sent out the welcome packet but charged us $14.99. Pitney Bowes is a much better option.

I went on to this website to buy one stamp in the beginning of 2014. I received no notification that I would be enrolled automatically in a $15.99 monthly plan. I called just today to inquire after having noticed one charge of 15.99 on my bank statement and was told I should have received a confirming email of my regular acct., a postage machine, software etc. which I never got. I told them they had not received any authorization from me and to immediately cancel the acct and refund my $207! They said all they could do was refund $47! I was so disgusted I notified my bank of what I would consider fraud and they said they will try to help but made no promises. IF THERE IS ANY CLASS ACTION AGAINST THESE FRAUDSTERS, SIGN ME UP!!! They can't keep bamboozling the public!

I mailed one package from stamps.com; it looked like a no-fee UPS account. I don't recall signing up for a monthly service of $14.99 and I am a very astute web shopper. Charged me two months in arrears before I could shut it off. And they kept the $5 postage credit. I paid $40 to mail a small package. Huge scam and connected with the USPS!

Stay Away from this Company.... I signed up just to be able to print stamps online. They do not tell you they are going to charge you every month. They put TWO accounts in my name and charged me $30.00 per month on my credit card for 3 months before I realized what they were doing. When the stamps don't print, you don't get a refund for stamps you don't get. READ THE REVIEWS.... All are bad. Don't give your account number to this company or they will take you for all they can.

We signed up for Stamps.com. Nowhere in the registration or on their website did it say that their service was not compatible with Mac computers. We use only Macs in our office due the amount of design work we create. Now we have a scale that will not work, stamp labels that will not print, and $15 a month service that is completely useless. We should have just gone to the post office!

I got a mailer from stamps.com - heard them advertised on radio stations, was curious. The mailer contained a CD - put into the PC but never completed registration. Received a past-due notice of $70. Never used their services a single time.

This company charges you $15.99 a month which is something I would never agree to do. I went on Stamps.com to mail a few items out for business. This was in 2012. It is now 2015. My secretary has overlooked the charges thinking I was spending the $15.99 in stamps, monthly. As a businesswoman, I cannot begin to tell you how horrible the customer service is. Also, when you do try to cancel your "subscription," they will pitch you their latest deals. Do not fall for it. DO NOT USE THIS COMPANY. I would gladly participate if there was a class action lawsuit against this deceitful company!!!

Do not use this website unless you aren't bothered by a hidden subscription fee of $15.99 monthly. And for WHAT! I have no idea what the subscription even got me! Definitely not the package scale they said I would be receiving for "free". These ** have the gall to charge at the END of their billing cycle too, so if you're anything like me and were only alerted to this subscription fee by it already being charged, you can count yourself in for ANOTHER $15.99 FEE, when you CANCEL! Their next billing cycle has already begun by the time you call that automated customer service rep, so you totally owe them. Did I mention the automated customer service rep? She goes home to her bodyless robot voice family at 6PM, so make sure you call in before then so she can beg you to pay slightly less for their crap three times before allowing you to hang up.

I signed up for Stamps.com when I needed to print postage for mailing a small package to my family and didn't have time to run to the post office. I was suspicious when I saw that I had to maintain a balance in the account beyond the amount I needed for the package. I had no idea I was setting up a recurring monthly charge to my credit card until it appeared on my card last week. I immediately went online to try to shut down the account and was told via email that I could only do that over the telephone.

I tried the four week free trial thing on Stamps to see if it was worth paying the monthly price. When I started in my account, they gave me $5 free. So the first thing I tried purchasing was a stamp to send something over - withdraws $1.93. Then, when it was time to print the stamps, I realized I didn't have a printer, so I had to email it to myself to print it at school. The next day, my email told me that there was nothing in my inbox. I tried looking for a receipt that they're suppose to send to my email but it won't appear. I'm planning on closing my account this week. This was terrible business. Hopefully they won't charge me either.

Stamps.com offered a free scale with purchase, but I never received it. I only received items I paid for. I sent an email to stamps.com but never received a reply.

I emailed Stamps.com to cancel my membership (not worth it at $15 per month) and although I received a reply for my email, nothing was cancelled. Three months later I get a collection notice (nothing in-between) saying I owe for months that I didn't have the service after requesting to cancel. Stamps.com may be a good option for large businesses, but for small business owners, they could care less. Only want their monthly fee, even after you cancel.

I signed up for a trial membership with Stamps.com in September of 2013. After the trial was over, I called to cancel. The customer service department person I spoke with offered me another month free so I took it and called back 30 days later, and despite their hard sell tactics, cancelled my membership. They kept telling me all the great services that they offer during my cancellation call such as the post office carrier coming to my home to pick up the packages, a service offered for free by the USPS without buying a Stamps.com membership. So I figured it was done, and I was very glad to be rid of them.

Ripped off for $15.99 for months without approval! This amount was automatically deducted from my checking account without my knowledge for 6 months for a total of $95.94. This company is nothing but a fraud and must be shut down!

I never signed up for an account, I tried the free trial and then cancelled. They kept charging me anyway! Is that legal? I don't think so. They are scumbags and have no customer service at all.

I used the site to buy stamps for Christmas cards once in 2012. My husband let me use his credit card to make the purchase. My husband just realized they have charged us 15.99 every month for 3 years for a membership fee. I didn't ever read my husband's credit card statements. He assumed they were giving me monthly stamps. I never wittingly signed up for a membership. We are trying to get our money back now with the help of our credit card company because we never received anything from them after the initial stamps.

Stamps.com falsely and fraudulently charged my credit card $15.99 per month without my permission. Be aware of doing business with this company as they are in the business of ripping off consumers without their knowledge and will refuse to credit the fraudulent charges.

Resolution was handled quickly and professionally. Changed my perception of the company.

They do not tell you that you are automatically set up to pay monthly. When I called to cancel they said I may be billed again. This company is definitely a scam.

I just took over my statements from my bookkeeper to learn that this company has been charging $20 per month for THREE YEARS. I never knowingly agreed to a subscription. I just thought I was buying postage. The company does NOT notify you that you are being charged. They RELY on people not reading the fine print. I would be happy to join a class-action suit against them.

We started noticing a $15.99 charge on our credit card from stamps.com. We have never heard of or used stamps.com. I do recall using the usps web site for postage and somehow stamps.com was able to mirror my input into the usps site - even my credit card number - and started billing me the $15.99 a month. I had to cancel my credit card with the credit card company which is a pain. After sending them a to-the-point email telling them to cancel my account they have emailed and called with apologies which must be part of their scam. They figure you will not report them to the authorities if they are nice. Watch out for these **.

Don't deal with this company unless you don't care about what happens to your money. I'm usually pretty resistant to sleazeball tactics, this company is the worst I've dealt with in the modern era. (The only one I can think of that is worse is CyberRebate, if you're interested in a walk down history lane.) Had no idea I signed up for a $16-a-month charge, took me 2 years to find out. Woo!

I've never had so much trouble with an online site as I have with this one. It tricked me into a free trial that apparently stated that I would have to automatically start paying a membership fee THAT WAS NOT CLEARLY STATED. I received a $30 plus bill that I was forced to pay even though I had no idea they had started trying to charge me. I'm so furious at this site and I recommend no one ever, ever tries to use it. I didn't even get the "free starting package" or something that they have apparently sent to me.

I found these $15.99 charges going back to July 2014. Googled to see if anyone else had the same problem and...well...by looking here you know the answer to that. However, my outcome was different, though it started the same as reported by others here. Call up Stamps.com, complain about the charges, they offer to waive the current month and say they can't do any more than that because, they insist, "the charges are valid because the $15.99 monthly charge was clear and it's YOUR fault you didn't see it." I threatened legal action and demanded to speak with a supervisor.

Last year I needed to mail a package and did not have physical stamps at hand, so I used the service at Stamps.com. The sign up process highlighted that the membership is free but made it very unclear (and it completely slipped my eyes) that is only free for 4 weeks. Then, after 4 weeks, it started to SILENTLY charge $15.99 to my credit card every month.

If you are a small business, this is a great set up. If you mail out a lot of mail and want personalized stamps and due to your volume of mail per week, month then this is a good thing. However, if you do not use that much in stamps per month then the lowest charge on your CCard will be $15.99. The number to call (automated) to cancel is 1-855-608-2677. It is recognized if you are calling from the same phone number that you created the account with. Just follow the instructions. They will also offer a lower monthly charge of $9.99 or $120 per year as an alternative to cancelling altogether. For me, I don't use that amount of postage, and the charges don't warrant the service.

My experience is very similar to Julie's. I received an offer of 9 free printable postage stamps in the mail in December. From the look of the mailing with USPS printed on it, I thought this was a part of the actual "USPS" instead of a "partner" (whatever that is). NOWHERE on the printed material did it mention a monthly fee. I followed the directions to download the software & was unsuccessful so I never was able to print my "9 free stamps". Like the others who've commented, I had no idea I was signed up for a monthly fee...none! Since I never completed downloading the software & was not able to print a single stamp, I didn't give it another thought (but I was later glad that I had saved the offer I had received).

Stamps.com does not take good care of its customers. I started the 4 week free trial, then cancelled it a week before it was over so they wouldn't charge me, only to find that they had charged me anyways. I contacted them and was told they would not refund my money for their own mistake. Don't do business with them if you can avoid it.

I heard about Stamps.com on the "Free Beer and Hot Wings" radio show, so I thought it might have been legit. I signed up but got sketchy when it asked for my card info. I quickly cancelled because I realized I don't have the equipment to print off the stamps. I'm sure it might have been useful if I had the stuff I needed but it just isn't for me. The associate who answered my call, Chris, was professional and friendly, and offered to waive the first month's fee. When I refused (politely) he accepted it and cancelled for me. I didn't see an ugly side to it.

I am heavy into stamps and mailers. I would say I spend about 3-500 a month in mailers. If you print a stamp using their printer and for what ever reason the printer does not print out each stamp. You get charged for the stamp and you have to send in a blank sticker to show you never printed the stamp. But instead of getting a refund, you just get the charge. So if you print out 20 stamps and only 3 actually print which is rather common. You are easily losing 8.33. Mind you, I would probably mail about 1,100 pieces a month. Do the math of the cost per year and the time this takes.

I have no idea what I agreed to, because I never bought anything from them. Maybe it was just to view a page on their website. Nobody reads those fine-print agreements. Next time I noticed, I'd been paying them $15.99 a month, for months, on my credit card statement! In the same year, two companies did this: Norm Thompson and Stamps.com. And then, even after you try to quit, they pursue you! You better believe, I check my credit card statement every month now for similar scams.

We have not been checking our Visa bills as we should and have been charged $15.99 since July 2011. We cannot find how or why this was started and we can only get a couple months refunded. This is a total fraud and we are disappointed that Visa has allowed this to continue even though it should have been detected by us sooner. I just assumed it was the Post Office charge for stamps. This is far from a government agency and should be shut down.

I ordered the "free" kit like everyone else but hadn't opened it because I wasn't quite ready to get my business off the ground. I did think this would be a useful tool and thought the actual account opening happened when you installed and started using the service.

I signed up for stamps because there was a software product offer where I could get the software for free if I signed up with one of their partners. I never got the software (not stamps.com's fault) but I found it very hard to cancel the stamps.com account. They don't have an online cancel option. You have to call in, give their robot answering machine your account associated phone number (it took me fifteen tries to get it to recognize mine correctly!!!) and then go through this Kafkaesque ordeal with the call center people, account verification BS and you have to ask four separate times to cancel your account before they let you. Waste of $30 and 30 minutes.

They seem to keep on charging your card after you close your account!! I had to file claim with my bank to get my money back!

I received a letter from Stamps.com stating that they were partners of the USPS. Since it seemed legitimate, I signed up for the "free" welcome package because I thought it would be nice to be able to print stamps at home when I need them (which isn't very frequently). Unfortunately, I did not read the entire 5-page email that Stamps.com sent to me saying that after the "4-week trial period" they would charge me $15.99 per month for the service. Of course, $15.99 for the service is outrageous, given that I only use postage infrequently. When I saw the charge on my credit card, I called Stamps.com. At first they said they could not refund any charges, but then agreed to waive the fee to close my account (how nice of them...).

I attempted to buy stamps to mail one letter, and found it too complicated/comprehensive, so I abandoned Stamps.com after creating a log in which is required to even attempt to use their service. Several weeks later, I was notified that my card was charged $15.99 from stamps.com and would be every month henceforth. Somewhere, in creating a required log in to purchase just one stamp, I was signed up for a monthly fee.

A few months ago I received this small package from stamps.com to "try out" their free 9 postage stamps. So, I went online and filled out the information that was required, plus my credit card information (which nowhere does it say that it will be charged a monthly fee) and printed out my "free" stamps. Yesterday, I just saw that my account have been charged for this $15.99 service fee. I called up right away to cancel the service fee and my account with stamps.com. The representative said that they could not refund my $15.99. I find that complete B.S!

Recent Email to scams.com, after they made off with a few months of services charges, they finally send a bill when I cancelled: "How about a billing statement before charging my cc? That would be a more honest way of doing business. Given that I am of a suspicious nature, I was surprised that I missed the notice of exorbitant monthly charges, that is very unlike me. But then I saw the hundreds reviews and complaints from people that had the same experience. To me it seems like part of your business model to charge people who are unaware of the charges for as long as you can get away with it. In contrast, I recently subscribed to Angie's List, also in contrast, I was fully aware of the subscription fee, and when I did not find the service useful to me, they issued me a full refund.

Stamps.com marketing makes me want to not trust them at all. I received a letter in the mail. On the outside it says "YOUR 9 FREE POSTAGE STAMPS ARE WAITING FOR YOU INSIDE". Inside I find 9 blank stamps that need to be printed on to be valid, but no fear, just go to stamps.com/freestamps to print your 9 free stamps. From the website you have to create an account that requires a credit card and signs you up for an account with a monthly fee of $15.99 & that doesn't include the actual cost of printing any stamps. Well I guess you do get 9 free stamps.

When I received info from Stamps.com, I assumed it was from my local post office. Even though I only go to the post office once every couple of months, I thought how convenient it would be to be to not have to go to the post office for stamps. I never got a chance to 'try it' and get my free stamps, as I fell and broke my hip. Two months later, as I was playing catch up and reviewing my checking account, I found I was being charged $15.99 a month! I called, and asked why and if this would include my cost for stamps. "No, that is extra." What? Why would I pay $15.99 a month for something I do not use, and then pay for stamps, too? How would that save me money? I cancelled but was told I will not get a refund. Beware. If you print out labels from home through the post office website, that is where they are getting your debit card info.

Beware if you visit this site to buy postage they charge you monthly fees! This is a scam. I never authorized them to take monthly fees on my credit card and somehow they have done it. Looks like I am going to have to dispute this with my credit card provider.

I attempted to buy some postage from Stamps.com a few months back, but I never purchased anything. The only order was a welcome packet that came by surprise. What I didn't know is that they kept my credit card, were billing me monthly for 3 MONTHS! I canceled the account, but they have not given me a refund. Nowhere did I see that there was going to be a monthly fee for buying something once! I am shocked. I wish I would have read the reviews first. I instantly trusted them because they are selling postage. I am a poor student, and don't have 47.97 (the amount they charged me) to spare! I am also writing to the post office. A ** company like that should not be allowed to sell postage. If it was legitimate, they would not have to trick people into paying them!!!

Stamps.com has been charging my credit card since Nov. 2012 at the rate of $15.99 through Dec 2014. I may have mistakenly visited the Stamps.com website by mistake trying to buy stamps from the US Postal Service, but I certainly, to the best of my knowledge, never signed up for this service. I never received any mail from them (e-mail or otherwise) during the whole time. I have never used their service at any time while being charged the monthly fee. When I visited the website I found no way to cancel this service. I want all my money back! I can't believe this is connected to the US Postal Service. If Stamps.com is part of the US Postal Service, I can't believe they would do business in this manner especially when senior citizens and the disabled are involved.

I called them and explained that I closed my account back in November, charged for December and January. When I called them today, they told me that they could close the account and the monthly fees would not be refunded. I asked to speak to a supervisor. After waiting 10 minutes on the line, she told me that a supervisor was not available they could get back to me on Monday. Horrible service.

Unfortunately I didn't read any reviews before attempting to use Stamps.com. I just wanted to view their pricing scale and see if it would be a good option for smaller shipments from my business. Long story short; it wasn't and at no point do I remember any word about a $15.99 monthly fee. I NEVER used their service and they still won't back down on the fee. The woman I spoke with on the phone refused to transfer me to a supervisor and now I am receiving a collections notice for a measly $15.99. It isn't worth any more of my time and that is what they are counting on. Multiply $15.99 by all of the many people who got suckered in just like me and you have yourself a nice income stream for doing absolutely NOTHING! Do yourself a favor and don't even bother with Stamps.com!

I noticed a $15 fee on my credit statement! I never look over my statement but today I did. I called them and they were super nice BUT I STILL HAVE TO PAY THE $15 I "SIGNED UP FOR". Get this one: "We will send you ten dollars in the mail in four to six weeks." I was aghast. I said, "You are sending me ten dollars???" And she answered “yes”. I really don't know where it said you'd have a MONTHLY FEE of $15 just to mail one or two packages.

I was perfectly satisfied with the product and the service people I contacted in the years I used Stamps.com. The reason I was forced to drop the service was the ever increasing monthly fee. I started using Stamps.com from the time it was introduced until the monthly fee became ridiculous for home use. Why don't they offer a trimmed down program for home use?

I wanted to be able to get postage online so I made an account with "STAMPS.COM". What a mistake. I could not get the software to work to print any postage nor did I make any transaction on their site. Two months later I get a past due invoice saying I owed $31.98 for monthly so called fees. I called customer service and they said even though I had no activity on their site they still have to charge for services because I did not cancel my account. Well I had no idea you had a monthly fee or had to cancel, I thought they were affiliated with regular post office, but NO!

This company is immoral and a clear SCAM program, ridiculous prices and they make you to sign up for a free trial to rip you at the end, even when you tried to cancel the service. I meant, not service, I better call this a SCAM program.

When I signed up for Stamps.com, I was under the assumption that it was a "pay-as-you-go" service, and I was even prepared to pay a sign-on fee and slight markup on postage, on that premise. Unfortunately for me, in their sign-up interface, they managed to obfuscate their requirement for an ongoing monthly service fee (which is automatically charged to the credit card). Somehow, they cleverly managed to get that fine print past me and I have rarely fallen for scams. I've learned my lesson, but got ripped off for one monthly fee of $15, which they automatically charge when you cancel your account.

I listen to podcast 60 minutes recommended Stamps.com, and I thought I can give it a try. They must have hid some terms of monthly charge somewhere, because I did not see it, and then they tried to charge my credit card. Fortunately it was lost, and no longer working. But this is a huge scam on purpose, USPS and 60 minutes should be ashamed too!

I closed my account but has a $28.00 credit on it. I have called 04/17, 06/12, 07/29 of 2013 & they said they will send it. I have given up & wasted my time. I run into this website so I feel I should inform other future customers. Unfortunately my credit is only visible on my account but they have acknowledged in all my calls that there is a credit due.

This site is essentially one giant Scam masquerading as an online stamp selling website. If there was a way to recommend USPS to shut down this site I'd do it right now. Here's my experience with this site, which should give you some idea of the reason behind my frustration.

I signed up for an account and NEVER saw that there would be a fee. I only need to print a mailing label once a month at most and would not agree to pay $15.99 for that ability. When I saw the charge, I called and cancelled the account. Two weeks later I receive ANOTHER charge for $15.99 and I am told that was to cancel the account! I went back through the beginning of their website - all the way past opening an account and still do not see anything referring to a monthly charge. Stay away from this business.

The same as everyone else, I'm finding it nearly impossible to keep charges away from my credit card account even past cancellation. Once they have your credit card info, it is off to the races to see how many times they can charge your account. When confronted, they act stupid as to why you're being charged and refuse to erase your personal info from their system. I would advise against using Stamps.com as there are other services that offer the same shipping solutions for FREE.

I was (operative word being WAS) a long time customer of this service. Had what appeared to be a minor technical issue, which turned into a situation that severely hurt my business. The customer support is horrible, to say it nicely. Rude, antagonistic and absolutely unprofessional. The service is absolutely the worst - and if you have a problem, there will be no assistance. Printed the same labels 3, 4 and 5 times, causing us to ship buyers multiple orders unknowingly. Denied any wrongdoing - said they're "looking into the issue, but there are issues that are more severe than yours that take precedence." Admitting, basically, their program is nothing but a problem. We were double, triple and more for postage, sent multiple items to customers due to their errors and issues.

I basically had the exact same problem as the user above - When I signed up for their "free" account to receive the bonuses advertised, it was not clearly specified anywhere that there was a monthly fee. It was there, hidden in the fine print, but I did not see it. Once the "trial period" expires and you start getting charged, did they send a notification email letting you know? No, of course not. Also, they purposely charge your credit card at the END of each month, so that once all the suckers that didn't know there was a monthly fee see it on their credit card and try to cancel, they have already begun their second month, and will get charged for that month, as well.

When I signed up for their "free" account to receive the bonuses advertised, it was not clearly specified anywhere that there was a monthly fee. It was there, hidden in the fine print, but I did not see it. Once the "trial period" expires and you start getting charged, did they send a notification email letting you know? No, of course not. Also, they purposely charge your credit card at the END of each month, so that once all the suckers that didn't know there was a monthly fee see it on their credit card and try to cancel, they have already begun their second month, and will get charged for that month, as well. Also, you are not able to cancel your account online or through the software. You must call to cancel. Also, once you call to cancel, they give you an offer to switch to a "basic" plan for a smaller monthly fee. This plan is not available to their existing customers online or through the software. They only offer it to customers who call to cancel. So they even trick their existing customers who may not need whatever is offered with the "pro" plan into paying more per month than they could be paying.

I was given a gift of "Photo Stamps" which required going to photostamps.com and setting up an account to use the gift codes received (for already paid for postage). In setting up the account, I somehow got set up with Stamps.com and began being billed $15.99 without realizing it. My wife called to find out about the charges and was told "there was no way he signed up for Photo Stamps and got Stamps.com... they are separate websites." When I go to photostamps.com, stamps.com DOES come up! Refund was denied, of course. Account closed with a confirmation number given... we'll see if they stop charging!

I got my money back. However I want to warn people do not ignore small charges because after a $1 charge you can get a series of unauthorized significant charges.

Abysmal, dishonest scam. After much effort, arguments, anger and "disconnected" calls, I finally cancelled and got a full refund. HERE'S HOW YOU GET THE REFUND: Don't bother with the electronic maze of menus. Call: 877 395 4918 and select option #4. This may require 1-2 transfers up the management chain, but as you go, make sure to get everyone's full name (they're obligated to give you first name and last initial). Get a call back number as you go. They WILL disconnect you deliberately along the way. Don't give up!

I signed onto Stamps.com and then found that they sell postage that the consumer has to print out. I do not have a printer and so directed Stamps.com to terminate my account. I did not order anything. They told me to call a telephone number to jump through hoops and subject myself to their sales staff. I refused to do this and have been bombarded with e-mail from them. Multiple addresses as I marked each to be deleted from server and not downloaded. I pressed Unsubscribe on the latest message and my firewall blocked the page as containing malware or a virus. They appear to be a high pressure scam hiding behind the postal service.

I signed up with a free trial, and I upgraded to a 25# scale at half price rather than the 5# free one. Everything went well, and as expected... until I tried to cancel my subscription after a year. They just didn't want to let me go as a customer! I called to cancel service multiple times... and the reps do anything they can to keep you... offering a discounted plan or another free month, whatever. It takes some finagling... but they do have a "Basic Plan" that is totally free! This plan is no monthly charge at all except the regular charges for your actual postage purchases. They don't tell you about this usually, because their job is to keep you on a subscription and making them money. You can't ship first class, media mail or print stamps with the free (basic) plan however, and it will prompt you to "upgrade" to a paid plan if you do. I always ship priority mail though, to the USA and Canada on a regular basis... so it works perfect for me and best of all is no monthly charge!

Similar to many people I was suckered into creating an account using their free month of service ($5 free postage, plus a packet of free stamps to post on and an additional $20 of free postage after the trial period ended). It seemed like a good investment at the time, I do tend to send a lot of personal mail and small packages and my post office is the busiest post office I've ever been to. However, I couldn't justify the cost after thinking about it for a while. On the last day of my 4-week trial I called the toll-free number and closed my account. I guess I was lucky that I got someone good on the phone, I was actually dreading calling after reading all these reviews! I only spent 6 minutes on the phone, and yes she did try to sell me a cheaper option but you just have to politely tell them no. AND, even though it was the last day of my 4 week trial (literally 4 weeks to the day), she made sure that I would not be charged any fees (I'll still be checking my credit card statement, but I think I should be good).

Expensive Service, Customer Service Terrible — I think the title says it all. In addition, when/if you try to cancel, the "customer service" reps do not stop talking, will waste your time, and are generally unhelpful and inflexible. An absolute waste of my money, and very sorry to have tried their "free" trial and to not have read thoroughly the fine print on the very long introductory email. Tread with caution.

We recently got a stamps.com account for our business. We thought it would be easier than having to go get stamps all the time, and thought it would be great to be able to print directly on envelopes. The other day my printer was not fond of the envelopes I was trying to print on so the postage didn't print. I decided I'd just print on a sheet of stamps. Nope, can't do that. Once you've committed to printing on one media, you have to stay with that. You have to request a refund for what you didn't print.

I never had an account with Stamps.com. I did allow 1 payment from a friend's account and they will not stop billing my account. They have erroneously billed me over $400 in fraudulent charges. I called Stamps.com and they said they will not remove my card from their system because I don't have an account with them. Stamps.com is a company with no ethics at all.

The service itself is fine, when you need it. It's kind of expensive, so unless you mail a large volume of stuff or can expense it, I don't find it worthwhile. Especially when you factor in that it is nearly impossible to cancel. They require you to call them to cancel, which in this day and age is inexcusable, especially when you can sign up entirely online. I canceled over a year ago via phone and just found out they are still billing me monthly. Very unhappy with this service, fine for when I needed it, but definitely not worth the extra year of payments I'm going to have to fight over with them.

As you already know, they are scamming people with 'so-called' free trial. That is not free. If you are fine with that, they move on to automatic upgrade to pro when the trial is over. If you are also fine with that, they will remove credit awarded from the free trial when it is over. So, if you signed up for "free trial" and paid money for that free trial, you will be charged $15.99 for pro and the credit removed after the trial. When you try to cancel, they will still charge you for days you had the pro account. Do not use Stamps.com. It is not cheap and definitely not convenient. Just go to local postal office and buy a bulk.

I signed up for the "free" 30 day trial of Stamps.com because I was going to be selling a pretty large number of my personal colognes on eBay and would be needing an easy way to ship out packages pretty regularly. The trial isn't free by the way because if don't cancel the service before 28 days from activation, they end up charging you for the first month. Not cool but ok. I can deal with it. The biggest problem with the service is that, it’s not any kind of deal - at least for it wasn't for me. I ended up just using the very similar eBay service for shipping packages and ended up saving money. The scale is nice to have but I could buy a new one online a still end up saving money. Now as for cancelling, yes they don't make it easy, which isn't fun but what really bothered me was that I think that for the final last ditch effort on their part, they were being purposefully confusing.

I never took advantage of anything with this company but try to print 1.25 shipping label which did not work. The next thing I know I have a charge on my bank account from Stamps.com for 15.77. I knew nothing of this charge. Now they tell me if I cancel they will still charge me for at least one more month. With all the complaints on here that show this is a totally corrupt organization, why isn't the attorney general shutting them down? BEWARE BEWARE!!! They operate their company masquerading as a division of the USPS.

I signed up for a Stamps.com account on or about April 2010. At that time, I knew that the company would charge a $15.99 monthly fee for the service. I run a small business and such a service fee was a reasonable concession. However, shortly after signing up, I was notified that my credit card could not be charged for the fee and another method of payment was requested. I provided another credit card number and believed that this issue had been resolved.

I tried their introductory Free one month. I ordered the Free Scale at the same time and paid the postage of $9.99. What they don't tell you is the scale must be plugged to your computer and only works with their software. I was not pleased with their software. I thought I would be saving money on stamps for my civic association. But with the MONTHLY fee of $15.99 there is no bargain here. I am better off getting my stamps at Staples. So I cancelled my trial. What really makes me mad is that the scale is of no use to me. I just blew $9.99 to the wind.

I received a promotional offer in my PO Box for printing postage online at Stamps.com. The promotional offer was to receive 9 free stamps. The website didn't work well, and it took quite a while to figure out how to print the stamps. I had to submit my bank card # which I thought was for future purchase of shipping or postage. About a month later I was charged $15.99 monthly fee, which I tried to dispute as I had not authorized it. The stamps.com was very rude and belligerent and refused to remove the charge. They said that I was paying for the previous month when I used it to print the 9 stamps, which I had understood to be a free offer - however apparently it is a bogus bait and switch. Stamps.com is not a part of the USPS. I plan to complain about it to USPS, and have initiated a dispute through my bank to recover the charges.

HP offered through their printer purchase program $120 bonus offer through Stamps.com, when signing up and using the the dedicated link I was charged not only for month fee but also for a scale that was supposed to be free. I have attached the misleading add from Stamps.

Wow, really, USPS?? You are a U.S. government agency, put in place to help us, the people. I just got slammed with your ridiculous $15.99 monthly fee for stamps.com (in addition to a $30 overdraft fee from my bank, for fun). I somehow had no notion that you were planning to charge me ANYthing, assuming that since I am saving YOU money by taking care of my post office transaction 100% on my own and using my own paper to print my labels and my own hands to apply them, you would be happy to have me for nothing. How could you possibly think this would be worth my while?

I called and cancelled during the free trial period and dealt with the customer service person from hell who refused to give up on selling me something. I also happened to cancel the credit card that I used for the trial period (lucky break). They CONTINUED to rack up charges for 2 YEARS!!!! They are claiming I have a 200+ bill that I have to pay. I CANCELED OVER THE PHONE AND ON THE WEBSITE! I can't even begin to describe how irate I am now. They may have a lawsuit on their hands. This is beyond unbelievable.

The office manager from our small medical office signed up for Stamps.com online thinking she would get a free scale. When she found that the shipping charge was more than the cost of buying the scale locally, she did not complete the transaction. The account was never activated, we never received any free stamp coupons or any product or service whatsoever from Stamps.com. They billed our office for 5 years at a cost of over $1200.00 before this charge was uncovered. Stamps.com justifies the charges by saying that they sent us a "welcome letter". The letter was never received and most likely went into spam. Our office manager who never had authorization to sign up for this service retired and we were billed for 5 years after the trial period. The office manager was unaware that stamps.com had activated the account and started a trial period. This problem could have been averted if Stamps.com took the additional step of requesting by email or US mail a confirmation that the recipient of their bills wanted to continue after the trial period.

I used paypal to sign up for this free trial and was never advised to cancel the trial before 28 days, I thought it was for 30 days. So I called this morning to cancel and was advised that the bill was due today. I asked why am I being billed when the first month was a free trial? I was told that they bill in the rears and even though I had a free trial, if I did not cancel before 28 days I would be responsible for the 15.95. I told them I wanted a bill sent that I would take care of it when I got a bill. The agent continues to cancel my account but then gives me a lengthy sales pitch and I finally said "just cancel please!" She did and we ended the call. I got an email from paypal with a receipt for 15.95 from stamps.com. Now I am irate because we agreed that I would pay it via a paper bill, I never authorized them to debit my account. Do yourselves a favor, do not trust stamps.com.

I called 3 times to cancel and kept getting billed anyway. I threatened to report them to BBB and report fraud with my Credit Card company. I am surprised that Amazon would do business with a company as shiftless and shady as this. What a shame. A good idea and you're overcharged and ripped off.

They keep charging me for a service I can't even use. Called again today to cancel for the second time and recorded the conversation with consent so maybe now they will quit charging me. I run Linux.

Signed up for the Free Trial to determine if this could be a usable for my VERY small business. Received the welcome package and welcome email. DID not receive ANY forms of communications to extend the free trial into a chargeable service. Four charges of $15.99 later and didn't use the service AT ALL, I have cancelled with only a refund of the latest $15.99 charge. It was NOT clear AT ALL that I needed to cancel or confirm the ongoing charges after the "Free Trial" was over.

Similar to other consumers, I found the fees for stamps.com hidden and NOT as advertised. They are a RIP OFF.

I signed up for Stamps.com as a small business owner looking to limit trips to the post office. I understood the monthly charge and thought it might make sense. After going through the trial period, I quickly realized I just wouldn't use it enough to justify keeping it. I wasn't able to find instructions on how to cancel my account on the website and only found it through a separate Google search. Once I found it, I realized that you had to cancel via phone during standard business hours. It's 2014, right? Because of the inconvenient timing (I have a full-time job and run my business on nights and weekends), I put off canceling on several occasions (admittedly my fault). When I finally did cancel, I had already paid for two months of the service without using it once, and was into my third month of the service.

When I first went to Stamps.com, I only wanted to purchase a book of stamps. The website is not very user friendly. The site kept throwing me out but I guess eventually the account was set up because they charged me $.01. Since I found old stamps, I forgot about them until I noticed the services fee five months later when I saw the fee listed on my bank statement. I contacted them via email because I thought there may have been a problem with the site. They sent me a condescending email scolding me that I had approved the service fee but acknowledged that there had never been activity on my account. The speed of the email reply (maybe one hour on a Saturday) told me they had had issues like mine in the past.

I created an online account in August to create two custom stamp orders. I never intended to sign up for any recurring monthly fees ($15.99/mo), nor was that ever made plain. I have no memory of that fee at all and no emails in my mailbox to show that they notified me. When I realized what was happening, it took at least 8 firm 'No thank you’s' to get them to close my account. And I had to call to cancel, which is a huge pain and time drain. Spread the word - do not use Stamps.com unless you are aware of these two factors.

This website is not very user friendly at all. I tried to reprint a label and it was like pulling teeth. $16 a month is a complete ripoff. It's simply not worth the hassle you go through when using the "service".

Negatives described by most reviewers thus far are absolutely true. Lots of surprises and very difficult to cancel. Do not subscribe to Stamps.Com.

The packet in the mail looks like it is coming from the US Government and not an independent company. Secondly they started charging a monthly account service (**) fee of $15.99/month. It took yelling and threatening to close the account. THIS IS A CLASS ACTION LAWSUIT candidate if I ever saw one.

This website misrepresents its services. Customer service somehow treated me condescendingly whereas I DID not know I subscribed by simply inquiring. Then there is trying to cancel the $15.00 monthly fee. They want personal information to cancel the $15.00 monthly fee. Even then, they DID not cancel even after my requests (2)!!! Worst website and service ever!!!

I am a very experienced consumer, and always read the terms and conditions. However, they slipped on on me - I was required to sign up for this account in order to get a stamp, and then I was charged $16/month for the past year. They won't let me cancel, and they are completely unreasonable in providing me a refund. DON'T GO DOWN THAT ROAD!!!

I've been using Stamps.com since February 2014. I was previously using actual stamps to attach to packages I was mailing. For the exact same postage cost, I was able to print out using my label printer. My label printer is a ZP 450 which is designed for UPS, not USPS so I did have some issues installing the drivers. After several days of playing around, I eventually gave up and called Stamps.com. The representative was very friendly and probably took around 30 minutes or so to get access to computer and install driver. I was up and running after that. So far Stamps.com has been the easiest service for printing postage. I also using ShippingEasy and have tried Shipworks also but find that the process is easiest with Stamps.com using the program. The shipping cost is the same as what eBay charges except for international. International is higher, so I use eBay for that instead.

Unlike other reviewers here, I was aware of Stamps.com monthly fee of $15.99 for the service, whether postage was used or not. I found the plugin to be unwieldy and not flexible enough for our needs. Before the 30-day trial was over, I had determined that the service was not for us and went to Stamps.com to cancel. This is where my problems started.

Nowhere in their signup do they mention their monthly charges, and canceling the 'service' is painful. Avoid this scam at all costs.

Stamps.com is operating a borderline scam. I am not a naive online customer. I know all the recurring-charges tactics. But this place put one over on me! Read all the other reviews. Same experience. Basically, they auto-charge your credit card $15.99 a month--for nothing. The guy I talked to called it a "service fee". But what "service" are they providing? None. And you're enrolled furtively--without your knowledge ... unless you read the fine print on an email they send you after you buy stamps at their site. Wow. Not to put too fine a point on it, these people are criminals.

I signed up for Stamps dot com because I have one bill I have to pay every few months and the biller only accepts payment via check sent postal mail. I hadn't sent any postal mail in years and had no stamps lying around and thought the ability to print my postage from home would be ideal. Much better than waiting in line at the post office to buy a single stamp.

AVOID THIS PLACE LIKE A VIRUS. Total Scam. They need to be shut down. STAMPS is an online "convenience" postage service that sends you a "Trial package" of blank decorative stamps for your printing needs. Sounds great if you need postage on the fly, and your printer is perfect. However, if you run into printing issues, their website, and their direct CS totally contradict each other.

This looks good on the surface... easy & convenient... but somewhere in the small print there is a 'trial' period' and then the $15.99 fee charged to your credit card monthly whether you use the postage or not.

I wish I had known about all the dissatisfied customers before subscribing to Stamps.com. The scale they sent is highly inaccurate, giving me a new reading every time I put the same book on it. Though I downloaded the plug-in, it never worked. When I called to cancel, I was pressured into subscribing at a smaller rate. This was all done by robot. When I reached a person, I had to be a broken record as he kept trying to find out more info from me so he could use another persuasive route. Finally, after interrupting him and saying "just cancel," was it done. It was only after I asked him what my bill would be that he offered to prorate it. I am sure the entire monthly fee would have been charged if I had not asked. Caveat emptor!

Don't ever, ever sign up for their free trial. I had one and cancelled it during the trial because I wasn't using it. They continued to charge me without my knowledge. I ended up losing my bank account because this. I was being charged monthly and didn't know it. My bank was giving me overdraft fees every time they would charge me if I didn't have the money in my account. So, then it snowballed and caused me to get charged more fees when I went to pay a different bill and the money wasn't there because of Stamps.com and overdraft fees they caused. I called and told them. They apologized and closed the account. Now, I find out they are still trying to charge me $175 for an account that I never used and have called and cancelled twice. It’s a total scam. I called today and the guy on the phone said he couldn't remove the fees. This is totally insane!

As many of the previous reviewers have noted, Stamps.com is on an Auto pay monthly charge service. My impression when signing up was that it was a fee-for-service type business: you buy what you need (in the units available) and print it out. Shortly after signing up with Stamps.com, I was affected by the Target store Hacker incident, and cancelled the card number I used to enroll with Stamps.com. Imagine my surprise when Stamps.com sent me emails and snail mails notices that I owed them money! I hadn't even purchased any more stamps! I use about a maximum of 10 stamps per month - nowhere near the need to use an Auto pay service. My favorite response to Stamps.com: I thumb my nose at them. Another consideration: most postage that you actually purchase from USPS or other vendors is "forever" - if the postage fee goes up, that particular stamp is still paid-in-full for postage. Not Stamps.com. When the USPS recently raised their rates, I had to go buy complementary postage so that they were usable. In general: Stamps.com is a pain-in-the-butt not worth the hassle. Go to your local post office or grocery store and buy the stamps you need.

I signed up for stamps.com thinking that it was a way to get postage quickly and that I would charged a small fee for joining. What I got was a very complicated and confusing way to purchase postage. It just doesn't make any sense. Like many of the other reviewers here, I never knew that they were charging me each month. Shame on me for not checking statements closely but you would think they would be sending monthly notices or something. On top of that, finding a way to cancel the subscription is next to impossible. When I finally called them and waited for a long time on the phone, they charged me for the month, even though I was one day into the next month. This is a scam and I am sure they are making millions through their fraudulent practices.

The account set up page of the Stamps.com website needs to be clarified. The page does state that after the four week no risk trial period, that the monthly fee of $15.99 will be billed to the card. The page does state that there is no contract and user can cancel at any time. The page does state that the card will be charged for protege and products. What the page does NOT say, is how the user is to contact Stamps.com to effect a cancellation. The page needs to clarify on what the $15.99 monthly charge is for - perhaps users are not clear on this when they sign up. The page needs to clarify what happens when the user's card expires. I, being myself, would ask Stamps.com to prove that it is an authorized licensed vendor of the USPS. Also, I question whether the USPS actually requires a residence address and a card. Prove it, Stamps.com. I have had my own issues with Stamps.com, but I wanted to move pass those and give Stamps.com some feedback as how to make things better.

What type of company does NOT send out billing statements? STAMPS.COM!!! They've been billing my account the past NINE MONTHS and I recently got an email stating they weren't able to charge it for last month, because I changed my card not long ago. They stated they do notify us but dumb company only sent me an email when I first signed up. THEY DID NOT SEND ME EMAIL CONFIRMATION FOR PAYMENTS MADE EACH MONTH. Why? I bet 50%-70% of their revenue comes from non-authorized charges on the card. Another company like Time Warner. Epic Fail!!

HORRIBLE!!!!!!!!!!!!! I tried them out because they had a free trial. Worst thing I have ever done! I tried to cancel my account because the trial was ending, but it did not get canceled. I do not check my email often and about a month and a half later when I did check my email, they tried charging me for last month and the new month!! What?! Thank god I have not added any money on that card. So I give them a call and cancel my account again hopefully for good this time! Then they sent me a statement that was so confusing saying I had a previous balance of 50 something bucks and credit of 30 something and in the end they say I owe them 35.50 and right when I got off the phone with them they tried to charge my card again. These guys are lame! Stay far far far away from them!! Now I will never use that card in fear of them stealing my money! I didn't even get the chance to even use their services. If I could give them 0 stars believe me I would have done so!

I was a member of this company Stamps.com back 2 years ago. They say it's free use for a week. After a week of free trial, you will be charging $17.99/month. They even said, that there is a free postal scale that I should be receiving after I sign up. Never happened! I didn't get it! Also, I was being charged for 3 months. That I never gotten used any of their products (stamps). What a shame! Why they are still in the business?! Let's collaborate. We should sue them. How many more people would fall from them!!!

So I see Stamps.com's great commercial about saving time and money. I thought, I have a friend in Canada, it'd be great to print my own international stamps. I'll sign up, it's free after all, raves the commercial. I'll just have to pay for what I use. Thank God I happened to search about the website where I saw I'm being charged $15.00 a month which I never agreed to. I never authorized for $15.00 to be taken from my credit card each month. I never picked a monthly plan, but was just secretly put into one after signing up. Oh and there's no way on the website to cancel your account, only to switch to a more expensive plan.

My first issue is when I signed up, I was promised free postage. What they do not tell you is to get the free postage you have to mail in little cards. Mysteriously, they never get the cards and it's a hassle to get the postage. The worst is after you realize you don't want to do business with this company, the only way to cancel is to call them... Once you request to cancel, they continue to bill you the monthly rate. They are so dishonest and unhelpful - worst customer service possible.

* STEER CLEAR OF STAMPS.COM !!! STEER CLEAR OF STAMPS.COM !!! STEER CLEAR OF STAMPS.COM * Just as everyone else stated, the hidden fees are the product of a SCAM. I am calling my bank and fighting this charge. I called Stamps.com about this charge and they said they "can't reverse it", but the very insistent rep said she could arrange for me to have a cheaper plan. When I said it would have to be about $1/month for it to be worth my while, only then did the rep say, "Oh, it looks like you're qualified for our free plan". I called them out for not having that option on their website, and the rep said "Well it's a very very new plan, so it's not listed on our website yet." Right.

I went on the stamps.com website to try to purchase ONE online stamp. You have to sign up for an account in order to be able to purchase anything at all... I don't think I actually ever purchased the stamp I wanted because it seemed like it was going to overcharge me. 8 months later, I realize I've been charged $15.99 a month for some monthly service that I never signed up for (I have no interest in a free trial, so I wouldn't have voluntarily done one), and have never used, and definitely do not want. It took me a LONG time to get them on the phone, and then I had to spend about 30 minutes threatening to start a class action lawsuit in order to get my money back. My advice: never even visit their misleading website. If you already visited their website and are being charged against your will, report it to your credit card company as a fraudulent charge, and do not let them get off the phone without giving you ALL of your money back. They are making a killing off of this scam... I'm sure most people just cancel once they've discovered it... what a horrible company.

In July I received a package from Bethany Lane and it was for someone else who lives in my state. I contacted BL and asked they would like me to forward the package to the person and they said yeah and they would reimburse me $4.00. I search for shipping from home and Stamps.com came up. It stated setting up the acct was free. So entered my information and gave my debit card to pay for the shipping, but once I saw that they were going to charge more than $4.00 I stopped the process and looked up USPS and shipping with them.

I wish I had done my homework first and found the posts here about Stamp.com. I tried them based on a recommendation by a friend. All I can say is ditto with the majority of the other posters. I did not see where I would be charged for $15.99 per month after the first month. After signing up I tried to create a shipping label. The site was awkward and the price was the same as I got from the USPS website so I did not finish the label. 32 days after signing up I noticed a charge of $15.99 on my Visa account. I then did some research and found this site and others complaining about the monthly charge. I just thought I missed it posted somewhere but this many people couldn't have missed it.

You know the drill. I listened to some podcasts, thought I'd take advantage of the attractive discounts, and signed up for a free trial. Of course, the software was incompatible with my Mac and Chromebook, so I took it as a disappointing but painless experiment. I was never notified that my credit card was being charged $16/mo from December through August, and it wasn't until I signed up for a budgeting website that I realized this was where my money was going. Their automated cancellation process is a fabulous way of acknowledging that they need to expedite the number of angry and disserviced customers who call to cancel. Charging customers without their knowledge is a mainstay of this scam, and I have no interest in dealing with this pay model even when I do have a PC.

I would like to know when vendors have a right to just update the credit expiration date without permission! Although it's only $15.99 per month, I was planning on letting it lapse. For starters, reviewing stamps.com I could swear it said that it was compatible with Mac if I downloaded something specific, but I could be wrong. I brought the scale into work hoping I would be able to download the software and use it there since it's because of them I started to look into this program (no longer allowing employees to charge postage to our paychecks after 20+ years). I joined in January 2014 and my credit card was set to expire in May 2014. Stamps.com just updated the expiration date. The only way to cancel is to call. Well, working 15-20 hours days I don't always remember or have the time. If we can sign up online, why can't we cancel online!!!!! They obviously don't seem to have a problem taking the liberty of updating my credit card information without my permission.

Based on past information, I thought Stamps.com had a good reputation. I see that is no longer the case. What burns my hide is how they won't tell you how it really works until they make you sign up for a trial, and their aggressive automatic monthly billing policies, and the impossibility to find a way to cancel the service from any links on the main page. I had to use a search engine to find the page that explains how to cancel. They also fight you tooth and claw when you do call them. So they are making most of their profits on duping people into signing up and getting $15 to $100 out of them before they can figure out how to cancel. I never used their service and it still cost me $23.

I agree with many of the other posts. When I signed up for Stamps.com, there was nothing in the text or my account creation emails to indicate that they put you on a monthly plan and will start billing you after a 'free trial'. Like others, I thought Stamps.com has an a la carte "pay as you go" system, so after my initial purchase of stamps, I paid it no mind... I was pretty shocked to start getting billed on a monthly basis.

Stamps.com as an organization is built upon scamming potential customers. They trick the investigative potential customer into creating an account in order to view the options and features of their "service" (loosely defined). There were no warning emails that my "free trial" would end on mm/dd/yyyy. I called Stamps.com customer service, which you must do to cancel your account. They said there would be no refund but they would gladly close my account and promptly added a prorated fee for the 6 days after the 30-day trial. So, you must pay for the Free Trial 30-days AND when you do cancel. They charge you a prorated rate EVEN if you NEVER use any of their services and don't buy anything. Even if you ONLY want to study their service. What's up with that crap?

So I had received the trial offer for Stamps.com in the mail and decided to give it a try. I set up my account thinking that I would be using it since it was the time of year in which I usually have to send a lot of mail. I never used the service but kept it until the last day of the trial offer period in case I needed. Once the day to cancel came, I went online to cancel my account, but unfortunately nowhere was it made immediately apparent that in order to cancel your account, which was created online, could only be cancelled by phone. As it was 9:30pm on a Friday when I had attempted to close my trial account, their offices were closed and were not open until Monday. Again, nowhere in the trial offer I received in the mail did it state I had to cancel my account before a specific time, in fact it said cancel ANY time, so I assumed that the time of day did not matter.

I signed up for this service back in January 2013. No mention of a $15.99 monthly service fee. Checking my account info today and see a charge for the service. Unfortunately, they received $48 off of me for the past three months without me knowing (my failure to check my account info more closely). Have to call to get them to cancel - what a scam. It would appear this is a complaint that is popping up quite a bit as of late. Glad I caught before they took more out of my account.

I never saw anything about a $15.99 monthly fee. I just thought I overlooked something but from the comments here obviously not.

Did not use them as I thought I might, but nevertheless saw an attempted charge appear on my credit card. Did not expect to be charged $15.99 each month - Deceitful. Able to sign on online, but have to call to sign off - Manipulative. Too bad. Sounds like a good idea. Recommend highly to stay away - a company like that cannot be trusted.

I echo the sentiments of all of these reviewers. Everyone had the same experience as me (bad business practice). I DEMANDED ALL my money back, and they declined. EVERYONE gets the same fine print (hidden) huge monthly service fee. It is not obvious. I never authorized this scam the company was running but they claim that I did by checking off the agreement. Do not buy this service or at least recognize that you will be charged a huge monthly service fee that is not obvious. Their customer service is designed to keep the past fees once you realize what is transpiring.

Was not under the impression that I was going to be charged $15.99 for this service until I saw it on my bank statement. I haven't even logged in to the service since creating an account. When I call the 800 # it says they are closed. They won't even let you cancel your account online - you are REQUIRED to call in to do so. Don't EVER sign up for this service. Just use USPS and forget about ever using a vendor.