Stamps.com Reviews

As all prior reviewers have said, you don't realize you're signing up for an on-going service. They hide in small print that there is a recurring charge. When I was billed and tried to cancel, she tried to sell me on a scale and a different service level. And then said, I was lucky, I was still within the next billing cycle so she could cancel now and save me from the next bill! Ha! I never even tried the free stamps. It seemed too much of a hassle to line up and print on the little squares on the test paper so I threw it all out, apparently with $15.99... what a scam! If anyone knows of any other way to spread the word and badmouth this scam, please let me know. I'll write letters to whomever it takes. It's not the $15.99, it's the principle of taking advantage of an unsuspecting public.

I never authorized recurring monthly fees, can only be cancelled by phone if you can get thru.

Just like my predecessors here, I had no idea that I'd signed up for a plan requiring a $15.99 monthly charge (once the trial period ended). All I wanted was to ship a darn picture. When I discovered the funds I'd need to load didn't even come near the cost of shipping, I abandoned the whole thing... Until I saw that $15.99 charge. Outrageous! After spending 20 minutes on the phone (spread over three separate Stamps.com customer care reps hawking their sugar-coated finaglery) I was escalated at last to Victor, who begrudgingly erred on the side of reason and hooked me up with a refund. Sure, he wasn't happy about it, but he did it, because unlike Stamps.com, Victor has a soul.

DO NOT EVEN SIGN UP AT ALL!!! THEY WILL STEAL YOUR MONEY!!! I got on one time to check if this would be a good alternative to shipping. I made an account but was told it'd be 100% free. Stamps.com then proceeded to charge me $15.99 a month for NOTHING! I never once received any services or items from them. They straight up STOLE my money! Do not even go to their website!!! They will steal your money!!!

Charged my card for months without notifying. Stamps.com have been charge my business for more than a year without sending a single email about a monthly fee. The initial "welcome" does not contain any monthly rate. It just says "You will see a $15.99 charge for the first month." Absolute SCAM. Don't use them!

I just looked at my credit card bill and they have been charging me 15.99 per month from Jan 10, 2016-August 2016 for a professional service I did not sign up for. They only agreed to cancel the account and not refund me my money. How can this be LEGAL???

My correspondent with Stamps.com regarding being charged with 4 months of service, which was on an account I was unaware I had established, but maybe accidentally initiated by a careless mistake, has resulted in the account cancelled and a full refund of $63.96 (4 months x 15.99/month). They were very cordial and prompt in the resolution of this matter.

Just like everyone below, I was charged $15.99 for a service that I was not told about, had no email communication with, no receipts, no mail of any kind. This has been going on for months, with no help from customer service, only a you should've known better. When you don't know that you are being charged for a service you didn't want, and you never used the said service, what is the money going to?!?

They offer a free trial period with a credit card number but do not tell you after the free trial period they charge your credit card on a monthly basis with no statement or email reminders. My credit card is paperless so I rarely check to see if I'm being screwed. In this case I was to the tune of 12.99 a month for a year. No email or statement ever! This business is so dishonest they even charge a fee to CANCEL your account. Do not sign up for Stamps.com, you can get everything they offer for free at USPS.com.

Short story: Costs just as much as shipping with USPS directly. Postage printing didn't work for me. No real indication that you are signing up for an account. Lack of an actual reprint option (one-time reprint is just stupid). Long story: After I signed up, I attempted to print out a postage label. After selecting print I was taken to a print confirmation page, just indicating that the Stamps.com account was charged for the postage. The printer window never actually came up, so the postage was never even printed. Past that all you can do is request a refund for the postage, which I did, and you get the money refunded back to your account after some time, 5-7 business days.

I was on the free 30 day trial. I called to cancel that 3 days before it ended and was offered another 30 day extension. So I accepted the offer only to find out 2 days later they took $25.00 from my PayPal credit card. Even if I had wanted to keep the program I asked for the basic plan at $9.99 month earlier and I have the confirmation e-mail to prove that. I will now have to open a dispute claims case with them through PayPal. What kind of company just robs people and has no remorse about it? I get a small retirement check and that was my food money for the rest of the month.

They took $1 from my account without permission and confirmation! And we wanted to make $15 more after the test period. Confirmation only by phone, the site is not working (not working links change the payment method). They earn on new clients, with each rip off for $1! Use the official site USPS.

I do agree that signing up for Stamps.com was a little confusing. When I was signing up I did not realize I was setting up an account, I simply wanted to order customized stamps for my daughter's birthday. After reading these I do hope my account is cancelled, I do however have my cancellation email. My frustration comes from I paid extra money to make customized stamps, in the past I received these stamps completed, however it was not until after I mailed them out I realized I needed to make an additional step to add a portion to the stamps, so I am now just hoping my daughters birthday invitations get sent and my friends do not have to pay the postage. I use to love ordering these stamps for a personal touch but it seems I will no longer be able to use this service due to the added need to print my own postage on the stamps I paid extra for.

I subscribed to the trial offer on the site in Mar-15, based on advertisement of no commitment. I called in, cancelled a month later realizing that the service will not be useful for my usage, but the service continued to charge me every month for 15.99. There were no notifications of the charges. I realized only when my credit card changed and their monthly charge did not go through and then the Stamps.com sent me a failed payment notification. I called in again to check and was told my account was never closed – what can you do... I again requested for closing of account and haven't given any new credit card information. Careful if you ever subscribe and close. Monitor your card for next few months.

Same as all of the above... Thought I was getting a FREE KIT... Instead they received $15.99 unknowingly from ME!!! When I called them only would return half of what they took! Oh yeah by the way still waiting for my FREE KIT!

Same that the other complains, found after 3 months that they were charging me a monthly subscription. I never used their service after I did my first shipment.

We were shocked to learn that Stamps.com was charging our credit card without permission. They even raised the rate. We never received any notification, receipt, or indication that an 'account' had been set up. Stay away from these people.

Like others have said, I realized I was getting charged monthly by STAMPS.com. I wonder if it really is worth it to them to operate in this manner, without even sending any type of email communications or even receipts in all the months I've been "subscribed" to them. It is quite sad and with all these reviews, they knowingly continue to do so and not change their practices. They did get a couple of months of charges on me, good for them. But they definitely will not get anymore, but hey it seems they are fine doing business that way.

While this appears to be a good service, beware of the monthly charge. You do not get an email confirmation about this, and if you missed it elsewhere they tell you about the guaranteed charge in the terms and conditions page. The THREE PAGE terms and conditions page that you acknowledge with a check box at the bottom of the page. Unlike most companies that will refund you if you realize this after the fact, this company does not. They feel that you were told in the terms and conditions, so you own the fee. No matter how fast you find it or if your history shows you using the service the charge is yours. So unless you want to be incredibly annoyed put a reminder on your personal calendar. It's not a huge amount of money, but from a principles standpoint it is super annoying and bad customer service.

I made an account just to warn other people about this scam of a "company." I needed to ship something USPS so I went to Stamps.com to look at their rates. I saw that they wanted to charge me more than USPS so I declined to use Stamps.com. Months pass by. Looking at my credit card statement I see that Stamps.com has been stealing $15.99 of my money the last two months. I check my email. Nothing. No receipt. I have to recover my username because I don't remember what it was. It shows I signed up for some membership plan. But still no receipt of when they are charging me. It's insane. They know they are scamming people because they will not email or even notify you on their own site that you are being charged. I've never seen anything like this before.

I'm not sure why there are so many negative reviews. I've been a member for several months and I was never charged when I wasn't supposed to be charged. My free trial really was 100% free, and I received a free $5 credit. The only issue I had with them is my account became inactive so I had to open a new one & they said they would start the free trial over but they didn't - that's not a huge deal to me though because I figured the customer service guy didn't know what he was talking about anyway. I also must say that all the CS reps seem to be young stuck up people. But overall, my experience was positive because I truly do save money with this site.

Beware Stamps.com scam. They lead you to believe you are signing up for a free info package and then without notice begin to bill your credit card for 15.99 a month. No receipt, invoice or notice is sent to your email notifying you that they are billing the card. The charges are hidden in a paragraph under where you put in the credit card info. You will only know of the charges if you happen to look at your bank statement outgoing charges. Calls to them will get you nowhere - they smugly state you gave them permission due to the hidden clause. Stay away from this fraudulent scam of a company. If they do this, think of what else they might do with your business and charge card numbers.

Like many others, I thought I would try their service, but never did the site indicate a monthly recurring fee of $15.99 would be charged just for the right to use them. 2 charges came out automatically before I caught them, so my cost really was over $40 for a simple $12 shipment. I disputed the charges as fraud and received a final bill of $26.98 which I attempted to pay after on hold for 30 minutes. I gave up. This place is a complete scam. Be VERY aware of their underhanded tactics.

You see a lot of reviews here saying they got a free kit and then got signed up unknowingly for the pro plan. I refused, they sent me a kit anyway and then signed me up anyway. I don't understand how companies get away with this. If I stole money out of someone's wallet or bank account, I'd get in legal trouble. But these bozos are allowed to put the USPS logo on their website.

I signed up with Stamps.com to see if it would be a good fit for my small business and did not see anywhere that I was acknowledging a $15 fee every month, even if you never use the account. When I called up to close the account and request a fee reversal, I was trying to be upsold over THREE times by the gentlemen helping me. By the third denial of his other services, his tone immediate changed from happy understanding customer service rep to just sounding annoyed and frankly very rude, telling me that the box I had to check to say I was going to be charged was on the page and easily to understand. So, he told me he could not reverse the fee. What a Rip!

I signed up to receive a welcome kit to better understand how the website works and in the process unknowingly signed up for their monthly services. This was not explained upon me signing up and Stamps.com refused to refund me my money. I never used any Stamps.com services. Their customer service was not understanding and each person I spoke with used heavy sales tactics to try to keep me as a customer. I never received an invoice for the $15.99 charge and only noticed it after reviewing my personal bank statements. I believe this is a very poor approach to running a business.

You pay $15.99 a month and then on top of that pay extra for their insurance services if you need to insure items that's often higher than the norm. You save maybe 10-5% off shipping but sometimes it's more than USPS. This is also not to forget the $15.99 on top of that. So really your savings with them are minimal per package. If you're not shipping out 10 packages plus a month with them where you'll break even with your return they're not worth it. They're hit or miss and can be expensive. The discounts aren't worth the price of admission.

Beware of stamps.com - when you close your account and get your final check they never delete the account information even though that violate the privacy policy. I can still log in and it has all my personal information including credit card, name/address/phone/mailing, etc. I spoke with a customer service supervisor and he basically indicated that they can ignore the privacy policy and keep all your personal information forever. I asked for something in writing and never received it. This is the link to the current privacy policy: http://www.stamps.com/privacy-policy/. Under the section: Access and Data Retention item #2 it states: "We will retain your personal information for as long as your account is active or as needed to provide you services."

I wanted to use their service for low end non tracking shipping as it was convenient other than Ebay and Amazon which are good for tracking related first class and higher shipping. 15.99 membership as long as they have at least some sensible features like reprinting postage if your postage printed wrong etc which are normal features with others. Every time I tried reprint it billed and deducted funds from my account again. Got tired and service not worth it. Close to a Scam they are running and it is not worth 15.99 at all. They billed me again 15.99 after cancellation and had to call and ask for refund. They are saying they will and if I do not I will open a case with my Bank as I did not authorize that at all. Be AWARE of THEM. BAD business practices.

They charged me twice, the $15.99. I called when I noticed it, and they said I had two accounts. Why do I have two accounts. They put me in for a bank refund, they said 3 to 5 business days. I just checked my account and I saw no $15.99 refund in there so called them again. She said she didn't know why I didn't get it. So she put it through again. I said, "if I don't see it in there in 3 days, you will get another call."

CONS: $15.99 a month fee AND you still have to buy postage. ONLY allowed to print 15 (I probably printed twice?) in a month....and you will get an error saying you have to upgrade and pay $25.99 a month if you wish to print further. Credit card replaced, and Stamps.com took 3 DAYS to accept/authorize new card. Could not print any more postage because of previous issue. Chose to cancel account, which initiated back to back emails about new store credit (which was mailed in a month ago) and a newsletter. Seems like the system is very slow. Refund requests for postage required 3 printed and signed forms, and the defective printed postage, which you have to mail in, which is redundant because where are you going to get postage from?

Called Stamps. They said it is weird and they need investigation. Waited for 4 month - nothing. They never even told me reason why parcels got returned. Any idea how I can take money back from this guys?

I went with 2 stars because I did print some stamps over the year I was subscribed. And the process was easy and worked well. What I was not happy with is that they don't make it clear you are going to be charged monthly and more importantly don't send out any kind of monthly email statement about your billing - THIS I find to be the most deceptive tactic. Had I seen an email saying I was getting charged, I would have cancelled sooner. Sure, I should have noticed the monthly charge, but I didn't, so I take some blame. Fortunately I was able to get them to credit me 4 months worth of charges. I felt this at least was better than nothing and a lesson learned.

When I was visiting my elderly (85) mother, and she was reviewing her charge card bill, lo and behold there were 15.99 charges from Stamps.com. She called and canceled the account, but only one month's charges were supposedly rescinded. We'll see. They told us the $15.99 is akin to a "service fee." Yeah, a scalping fee for unwary ordinary people. DON'T EVEN CLICK ON THEIR WEBSITE!

I signed up for the free trial for business related shipping on November 19th, 2015. After a few months, I wasn't shipping enough to make it worth paying the $16/month. I closed my account on February 12th. They continued to charge my debit card the monthly fee, though. Unfortunately, I must have missed the charge to my debit card last month when I looked at the bank statement. Fortunately, I caught it before it went on any longer. According to the customer service representative I spoke to that finally closed my account today, their records said I elected to keep the account open after the first rep, Janae, told me about all of their services. Do not fall for the free trial or the free postage. It isn't worth the amount they will take from you before you find out they are still billing you, after you thought you had closed your account.

These people are absolute scam artists! I thought I was signing up for the website from the United States Postal Services because that is the logo that was on the website! Oh was I wrong. These creeps have been taking $15.99 out of my checking account since April of 2015 without my knowledge! The charges were just rolled into my summary as postage charges, so we just caught them at tax time. I barely have bought a few stamps and some small postage from them in a year. They represented themselves as the USPS website and NEVER sent me anything in a whole year about my account being charge for creating a log-in. When I contacted them they tried to sell me 2 lower priced packages!!! Unbelievable! Their tactic are criminal and know I find out they have lost a lawsuit but only in California! Do NOT be fooled by this website, go to USPS for real and buy your postage for real.

How does this company stay in business? I thought I'd save myself the hassle of dealing with the USPS, my previous least favorite company, and use the "free" trial with stamps.com. Long story short I was unable to use (careful, you can only print the pdf once!!) two stamps I purchased to mail packages ($198 worth) and requested a refund. Six months later and I still haven't seen the refund. I've called four times now, spoken with a manager and still nothing. It's been so long I can't file a complaint with my card either. Oh and like everyone else I was charged $15 for the "free" trial. Stay away!! Do yourself a favor and use USPS. These guys need to fold.

The first thing you see on their marketing paperwork is the USPS logo which is very misleading. I thought they were just like the post office - go online and buy some stamps when needed. This whole thing is a scam, DO NOT subscribe. You will be billed non-stop every month even if you call to cancel.

Same thing happened to us. Didn't know we were signing up for a monthly charge. They are terrible. Talk to them and they tried to reduce the monthly fee to $9. They gave back some of the money but were not cooperative. Didn't know they were not USPS.

Filled out form online to start service. When I realized this will not work for me I called and customer service would not let me go and insisted I keep service. So annoying. I did receive cancellation of service and that I would not get charged a few days ago. This morning I was sent an email that they are shipping something out to me. I do not have any desire to return product due to their mistake or call them as would be on the phone like a broken record. Do not consider signing up is all I can say.

First off please realize Stamps.com's free trial is not free at all. It is only free if you decide to cancel before the trial is over. If you decide to keep the service they back bill you for that 30-day trial period. Be very careful if you do cancel during your trial to get a name, a confirmation number, and/or reference number because if you don't they will not cancel it and they will start billing you. When you call to get the billing issues corrected they will try everything in their power to keep your money. There is lots of fine print and hidden information that affects your credit card being billed. Just buy stamps from USPS and have them delivered to your door without a monthly fee, the cost of Stamps.com printing paper or their bs.

As many here report, this company operates with a business model that seems to date from the days of vulture, jerk capitalism of the pre-internet era. I do not know how these bozos stay in business, because their scammy shenanigans are widely reported online. I was only driven to try them because the USPS website is itself non-functional when it comes to buying postage (I am not kidding--look it up).

I keep getting a charge every month where this company is trying to charge my card $159.90, luckily every month I don't have money for them to take since it's a prepaid card. Don't know how to stop them from charging me every month. I live on Social Security and if they happen to charge me when I do have money I will be royally **. How do I stop these people?

I received an offer from Stamps.com. I checked reviews first before signing up. I did begin the "registration" process but when they asked for a credit card number and information, I cancelled the process. Because of what I saw in the reviews and having experienced similar situations with other companies in the past, I decided to not "fall" for their offer. The USPS is supposed to be "Approved Licensed Vendor", according to the offer I received in the mail, but this is just not good business, in my opinion. I will continue to purchase my stamps from my local grocery store or post office directly. Nine free stamps are just not worth the anticipated hassle to come.

I have account with Amazon and one way to purchase shipping is through Stamps.com. Well I have never used them and they started billing my credit card! This is so illegal it's ridiculous! I have a bill over $100 I am not paying! How can they do this?

WOW! I just discovered that Stamps.com has been billing my credit card $15.99 a month for years even though I don't even use it! I only used Stamps.com once out of curiosity and added $25 the whole time I tried it out. It takes a long wait of about 3 minutes to pull up one's account records, where I discovered I owe them an Account Fee of $367!!! I only used $25 the whole time I've tried it out. Wow... Be warned!!! Go with the USPS.com - they are honest and trustworthy.

1st, I'm a Mac user and their software only runs on Windows, no mention of that anywhere. When I got through to customer service to try to find out how to get the Mac version, they told me one wasn't available, then kept trying to sell me their service anyway. I kept the account open long enough for my neighbor to get free stamps, then spent 5 minutes yelling "decline" into my phone for all the other options and cheaper plans (no mention of those until you try to cancel) the automated answering representative kept listing. You have to wonder about a service that has "cancel my service" as a main menu item. If they were just more upfront about what services they provide and at what cost I would have given them a few stars for effort. My overall impression is that they feel trickery is more profitable than providing good service. Based on other reviews, will be closely watching my credit card statement.

They had a promotion where you get $5.00 of free stamps if you sign up with their site. There is a hidden recurring $15.99 monthly fee they charge you. I immediately cancelled after I saw this, then they charged me another $2.58 fee. I did not even use their service and I didn't even get the $5.00 of free stamps. I have disputed all charges with my credit card and you should too. DON'T USE STAMPS.COM. They are a SCAM!!!

I was setting up a test account for a business to see if it would be worth it to buy stamps. They will not stop charging me the monthly fee of $15.99 on my credit card. Thank goodness I put it on my AmEx and can dispute. What a waste of a company.

I tried Stamps.com via a free 4-week trial back in July 14. I understand that once the trial period is up I would be charged $15.99/per month. What is not appropriate however is that once the trial period is up there is no notification via email and there are likewise no notification emails or mail indications that I am being charged each month. Any other trial service I have signed up for has given this simple and straightforward notification. People are busy and may not always remember trial memberships they signed up for, especially if they don't use them (which I did not) and Stamps.com is taking advantage of that.

I signed up for Stamps.com free trial offer. They sent me credit and printable stamps. Then they started charging me $15.99/month to maintain the account! Stamps.com belongs in the same crook house as banisters like Chase and Wells Fargo.

I wanted to purchase postage, started at USPS and then went to Stamps.com and signed up. Next thing I know is a get an order confirmation for a scale I never ordered plus a $1 charge on my CC. Good news is that their customer service was excellent and they cancelled the order and assured me that the $1 was only to verify the CC and would be refunded. Problem was this cost me time and worry.

Called on the phone and begged them twice not to cancel my account and they say they do it but really they just charge you a slightly lesser amount each time. Had to cancel my credit card. HOW IS THIS LEGAL?? DON'T WE HAVE JUSTICE SYSTEM FOR THIS?

I've just realized I've been charged like others without thinking I had given my approval - should have check my credit card more carefully.

I created an account to "try" your service due to needing to get ONE package out after the post office closed. Even though I signed up for the trial (luckily used a credit card that expired that month to pay for the one package I sent), you've tried to bill me for services I wasn't using and that I didn't even know I would be charged for. I called to find out why and the customer service rep LANA kept wasting my time trying to get me to sign up for your "cheaper" services, even after telling me my account shows that I just wanted to sign up for a trial. I had to tell her over and over that I wanted to account closed and to quit offering me other specials. Then she transferred me to her supervisor just so he could waste my time and make excuses for their poor customer service. 15 minutes on the phone when it could have been 2-3 minutes to close the account. Worst customer service... Well worst service in general.

The best I can say is to repeat EVERYTHING everyone else has already said. If it wasn't for a chance review of my last bank statement I never would have found out about the automatic charges. They stole a couple hundred dollars without me being aware of the charges. I even would have signed up had I realized that they are not USPS.

I signed up thinking it will make buying postage stamps easy. After signing up, I came to a page that asked me what I would like to include, along with some freebies for new customer. I accidentally clicked on some labels and hit the next key. One would have expected to see a page that confirms your purchase but no, that was it. I found myself having purchase a big amount of labels that I do not need and the worst thing is, the postage was more than $10, almost as much as those blasted labels. I tried to find a way to cancel my order but it wasn't anywhere visible. I wrote an email to them to let them know I don't want the purchase and a few hours later, I got an email telling me that the item had been shipped. I spoke to someone at Stamps.com and all she can offer me was to call a number to close my account with their customer care associates.

I made an account just to make this review. I started a free trial & I found out there was gonna be a charge if I didn't cancel. I tried last week, and of course the site was down so I couldn't even figure it out. Then I see you HAVE to call to cancel. I work a lot so I figured I would call today. I find a link to cancel, I call the number, it talks about stamps.com for about 30 seconds, THEN HANGS UP. Okay, I find another number & the operator says, "WE ARE CURRENTLY NOT OPERATING. PLEASE CALL BACK DURING BUSINESS HOURS, MONDAY-FRIDAY, 6 a.m. to 6 p.m." It's 8:00 am on a Friday. I'm just so annoyed. I better not get charged. This is ridiculous.

I was duped into giving permission whereby Stamps.com could charge me a monthly $15.99 service charge. I was helped with my sign-up by a LIVE representative that NEVER mentioned that there would be these monthly fees. THIS IS A SCAM! I looked at the complaints on your site. They confirm what I have written. I repeat - THIS IS A SCAM!

Stamps.com has to be one of the worst companies to go through. I just got off the phone with them, and the man tried to me sound like an idiot. This was the message I got from ShipStation.com, so I thought, OK, I will contact Stamps.com to figure it out. Here's the error below: "There was an error while attempting to purchase postage (Stamps.com): Unable to purchase postage. Reason: The credit card on your account could not be processed. Please click here to update your default payment method. If you continue to see this message, your account may have a postage hold. To remove the hold, please contact Stamps.com support at (888) 434-0055. Select option 1 for Accounts and ask to have your postage hold removed."

As I went through the set up of the account, was not obvious that Stamps.com would apply monthly charges to my cc. You will see the same comment from other reviewers throughout the web. They fought for a long time to get a refund of monthly charges. Very frustrating.

Stamps.com is one of the biggest scams of all time. They let you sign up, don't tell you you'll be charged then you're charged 16$ a month immediately. When you try to call and cancel they make you jump through 200 hoops so that you'll just bail and keep your service. I've been on hold for 30 minutes now.

Worst company EVER. They are very shady in their practices and then after you can cancel the service with a confirmation number and e-mail they continue to charge! Cost me over $30 and I got nothing in return besides a headache from having to deal with these people. Never again!

I'm not sure how others save $ on stamps with Stamps.com but over 7 months it cost us $112. We bought $40 worth of stamps putting us in the negative $72. When you call to cancel, you get a recording which tries to negotiate new offers in order to keep you. In case you don't know, there's a secret $4.99 "low volume" program they offered me (that I did not see anywhere on their website when signing up). I declined and then got the recorded message "your account is now canceled and we'll send you a final bill with additional fees". I had to call back, get a live person on the phone who took care of the "final fees". Thank goodness! Driving to the post office is a much better deal.

Don't sign up for the free trial, you will be charged a monthly fee without warning - must be in some fine print hidden somewhere. Completely inconvenient to use as a service as you are required to order special paper to print stamps on. Never used once but charged and decided to cancel.

I signed up for a free trial period. I read all the terms and conditions prior to signing up and confirmed that I could cancel the trial without any charge. Three days after I signed up a family issue resulted in me and my husband having to leave town for an extended period to support my parents. I rang to cancel this subscription (along with a host of others - for obvious reasons). The 'helpdesk' operator asked why I was canceling and how/why I typically posted letters and shipped packages. I told her that we had simply decided to cancel, that I would appreciate not going through those details today and would very much appreciate her helping me cancel it as fast as possible. She told me that she was 'just passing the time while her system processed the cancelation' and continued to ask me how I posted letters and shipped parcels.

Stamps.com charged my credit card a month fee even though I have never used their service or products. I tried to call their 800 number to find out what this was about but they are always out of the office. Their actions caused me to shut down my credit card. Do not ever use this service. Does anyone know legal authorities should be notified in this case?

As an internet merchant, shipping costs are my main expense behind inventory. So, I decided to give Stamps.com a shot. I was treated to a number of months of no fees. I then had a problem printing postage and I was given an immediate credit for my funds that were also refunded by USPS. They are available for support when you call or email and always are concerned with your issues. I have seen other sites that are cheaper, but I have well-won loyalty to this company for my shipping/mailing needs. Great company.

Signed up to ship a package because the website my credit card information would not be used (unless I made a purchase). Did you use it? Then found that I was charged a monthly fee. Did not know that it was a trial and there would be a recurring fee. Called to cancel right after I saw the charge on my credit card. Zoe said that I would be charged the full amount to go through the next billing cycle. I couldn't believe it! Then she offered to prorate the fee. I didn't use them because they don't offer any more than USPS.com. DON'T ENTER YOUR CREDIT CARD NUMBER unless you plan to use their services.

CALL YOUR BANK IF YOU WANT YOUR MONEY BACK!!! Here is my story: I ordered a free kit from Stamps.com. We chose Paypal at least and have no idea those clown started to charge me $15.99 every month for the past few months. When I finally noticed those nonsense charge, I tried to call the number they left in the description of my bank balance. Of course the number they left is not real! Then I searched Stamps.com customer services number and no one answered in half hour!

I tried Stamps.com because of an offer for a free trial and because they sponsor a popular Podcast I listen to. I gave them my credit card because it was required to try the service. I realized that Stamps.com doesn't offer any service beyond what the United States Postal Service already offers through their website: USPS.GOV, and I stopped using the service.

I purchased Stamps one time and never signed up for any plan with them. They ended up automatically signing me up for a $15.99 a month plan that I never agreed to. They didn't even send me an email saying that I signed up for it. Terrible company that shouldn't be able to do that. I hope this company goes out of business so they don't randomly sign people up for monthly payments.

I was going to write a review based on my experience using the Stamps.com web site. However, when reading the complaints I found that I would be charge $15.99 a month for this service. This is in addition to the postage fees. The software is easy to use, but was unaware of the monthly fee. I called the telephone number listed on the web site to cancel my subscription and it was easy to decline any offers they present to you. I am glad I went to the ConsumerAffairs web site for this information.

Family member thought she was signing up for a $5 trial. With no invoice, email, or other notice, they billed credit card for $15.99, which I caught only because I was reviewing cc activity online. When I called to complain, I was told that the charge was scheduled to run monthly indefinitely and no refund was possible. Same answer from VISA since the cc number had been entered correctly. Read on, there are many similar complaints against this company. Avoid at all costs.

As most people here, stamps.com has been charging me $15 per month without my knowledge. They do not make it clear that they will be charging you $15 every month. They do not notify you when they charge you. Many people have complained about it, but they do not plan to fix it, because it's free money for them. They are fraudulent. Someone at stamps.com has a parking lot reserved for them at hell.

Signed up thinking it would be a convenient way to get stamps. I did not realize that they were going to bill me $15.99 per month for that privilege. Are you kidding me! Is this the US government or private business?

I just noticed on my credit card statement that I had a charge of $15.99 for Stamps.com which I wasn't aware of. I signed up in Feb 2016 and apparently was charged March thru August $15.99/month (total $95.94) and I never noticed this before. No emails were sent to me about these charges. Apparently when I signed up I inadvertently signed up for the Pro Plan and I didn't read the fine print. So just be wary of signing up. I called Customer Support to close the account and try to get a refund. The wait time is very long. I did get one refund in the amount of $14.91.

I work from 2:00 p.m. until 10:30 p.m., so if I need stamps to send a letter, getting to the post office is difficult. I signed up for Stamps.com thinking I could buy a stamp occasionally and print it out. Nowhere did it say that I would be charged $15.99 a month. I just happened to see it on my credit card statement. Luckily I caught it before I was charged for additional months. I went to cancel my account on a Friday at 7:00 p.m. and found that I couldn't do it online but that I had to call the company and do it. That meant that I had to wait until I had a day off so I could call them during their business hours. This place is sneaky. After I signed up I found that I needed special paper to print out a stamp and that it would be in my welcome kit that I wouldn't get for another week.

After my account went dormant for over a year, Stamps.com merrily continued charging an atrocious monthly fee of $15.99 without any notification. I traveling, living abroad, with finances in flux throughout that time, but where other services notified me of continued service payments, Stamps.com was happy to stay mum despite zero account activity. The argument that I was forewarned of this is just an excuse for predatory and underhanded business tactics. I feel bilked and exploited; do not trust this company to be transparent.

I signed up for Stamps.com without really understanding what it was. I got some of the material but never used the program. When I finally cancelled, I had already been charged upwards of $45.00. I was told that the money would be refunded, but that did not happen.

I signed up for Stamps.com on a trial basis. What I didn't see buried in the fine print was that there would be a monthly service charge of $15.99. Ok, my bad for missing it. But trying to quit? So very difficult. I never could get a customer service rep on the line and there is no online way to leave the program. I finally had to just block future charges on my credit card. Very underhanded! BTW, I never found anything they offered that USPS doesn't do for free. Avoid.

I signed up for a free trial and never used the service. I never received confirmation or email correspondence regarding any charges I would receive, so didn't think that I was being charged. I actually forgot I ever signed up, but that was a huge mistake as I reviewed my bank statements to the tune of 7 months of charges ($15.99/each) or $111.93. This kind of marketing online is irresponsible of any good business, but I can't say that this business even scratches the surface of being good as they make it virtually impossible to set up the service in the first place. I will never do "business" with this company again!

I signed up with STAMPS.COM as I thought it would be a convenient way to get stamps and print stamps. I thought what a great service by the postal service. Let's be honest. I only wanted it for the rare time I needed a single stamp. Before realizing that my credit card was charged the first month of $15.99, I had only purchased two stamps in 1.5 months! No email notification was ever received to tell me that my credit card had been charged. No mention of the monthly charge in any of the advertising.

I see you have an option to "submit a receipt". You are not going to get that from Stamps.com! I signed up for a free trial and thought I canceled it, because I never received any receipt or email acknowledgement of the monthly debits to my credit card. The service was too difficult to use. I had to download software and couldn't use it online. Also, there was no email of any account that I created. It looked like I was canceled because they were only quietly taking money out of my account and didn't even tell me after it was done.

Upon signing up, you are asked for your credit card info. Exact words: "Postage Account Credit Card Authorization" followed by slightly smaller text saying "Required to purchase postage." So, does this mean that you are entering your card info so that you can authorize future postage purchases? NO. If you scroll BACK UP and look to the right, the information regarding the fact that you are signing up for a "free trial" and will be charged 16/month just to have an account is revealed in a cluttered up little paragraph. OR you can find it under terms and conditions, which you assume are for signing up for an account, not for making a purchase... as is their intent.

Same thing happened to me that's already been said here. It's pretty sad that when you type "mailing labels" into Google, this is one of the 1st links to come up. I didn't sign up for their services or order anything. Received an email a couple weeks ago from them saying there was an issue with my payment. "Uhhh, what payment?" Anyway, wasn't worried about it because I had received a new bank card that they definitely didn't have access to (since I had to update all my other, legit, online payments).

I also signed up and had no knowledge of a free trial. I saw nowhere that it said I was signing up for that and nowhere did it state plans to choose from. I put my credit card info in initially anyway because I thought I could just buy a book of stamps and be done. I thought this is a good alternative to the USPS website because lately I've tried to buy stamps on there but they charge me and I get no stamps in the mail. But this is just for printing postage and all that more complicated stuff. Stuff mostly for business use. Not for me. So I got charged 15.99 for the basic plan and then called them today. I got the automated service and canceled it. So I hope they do send a confirmation email and they do cancel it and I won't be charge next month.

Stamps.com has been charging my credit card $15.99/month since November of 2014. I never signed up for the premium service. I tried purchasing a stamp and scale from them back in November of 2014 and they require sending out a scale and stamp templates (at a nominal fee) in the mail in order to be able to purchase stamps from them.

We were being billed for services not provided. Called to cancel and CSR 'James' was extremely aggressive in pushing sales pitch. He was relentless and rude.

I opened a trial account on Stamps.com a couple weeks ago, ended up not using them so I decided to cancel to avoid the monthly fee. Called customer service, they tried to get me to stay, I politely declined all their offers. The employee then transferred me to the security department to verify some info. He asked my email, cool. Home address, check. Full credit card number. Woah, wait a minute. I'm not giving that out over the phone, sorry. Only other option was to verify info via email. Cool, send it to me. Get the email. Now they're not only asking for my credit card number, but a scan of the front AND back of my card, as well as a scan of either my driver's license or passport. WTH? What is this, Fort Knox? Just cancel my account!! Called the security dept. right back, and talked to a nice lady who simply verified my email, home address, and the name and last 4 digits on my card. Boom. Done. Everything else was really shady. Consumers beware!

I canceled my account in March when my computer crashed and I could no longer use the service. I just checked my July credit card statement and found that instead of canceling the account they had created a second account and were billing me for two accounts. I looked back and Stamps.com had double billed me since April and there should have been no bill at all. After having a representative talk with a supervisor they agreed to credit one month's charge for a single account. That leaves me out 7 charges.

Closed account with Stamps.com last October; they attempted to withdraw funds from my bank... Stopped that. Sent emails, called... They continue to try to withdraw funds AND continue to send bills. Forwarding information to Texas Attorney General. Don't deal with these crooks!!!

Not wanting to waste more of my precious time off work, I work 12hr nights, I figured I would just wait. Well finally my package came on day 4 not 3, and lo and behold, still no tracking information on either number. Stamps is a total waste of time and money and from now on I'll only be doing business with UPS or FedEx. Hopefully this keeps someone else from getting burned like I did.

I signed up for a free trial and, without my consent, was charged a monthly fee of $15.99. The only reason my credit card was on file was because I intended to buy postage outright during my trial, not to sign up for a subscription. Not only that, but when I called to cancel, the service was automated and tried to offer me other rates. NO. Then it informed me that I would still be charged for that month since they have an end-of-month billing cycle. You have got to be kidding me. I would rather wait an hour in line at the USPS office than deal with this kind of deceit. How this is even legal is beyond me.

As did many others, I signed up for Stamps.com with the understanding that I would pay for the postage I purchased and nothing else. I was unable to get the free stamps to print (another frustration), so I set the account aside. Before I realized what had happened, my credit card was charged for $31.98 for "monthly fees" for two months. This is more than I spend on postage in 6-9 months. And the free stamps credit is now gone.

My review is pretty much the same as everyone else. I wanted to print postage for ONE package on stamps.com and was completely unaware that I was signing up for a monthly charge, and believe me, I am always checking for that kind of thing. When I called the lady was unapologetic and, frankly, rude and annoying, blaming me for not realizing that it was a monthly charge. Do you think all these people would be complaining if it was written plainly??? All she had to say was that it was a "valid charge" and even though I didn't use the service except for that one time, I still had to pay the $15.99. Most expensive padded envelope I've ever sent! Scam company. Dishonest and low of them to scam money out of people. Clearly deception. I wish she would have just owned up to the fact that what the company does is a scam.

You charge my credit card every month and I never signed up for any thing from you. Please refrain from using my credit card. It is 1-2-3 rewards visa card. Thank you.

I'm not sure what happened while I was on Stamps.com to, 2 months later incur a "Collections notice" of $30.99 despite never having used the service. Customer service on the telephone was utterly unhelpful both times I called. I consider myself capable of being friendly with a representative even when I'm very upset, and this is the first time I've YELLED for the person to go ** themselves. I ended up paying only half. Whatever their level of service, their way of scamming users into a monthly fee and then not being willing to help in anyway, is dishonest and low.

Same thing as everyone else. Intended to sign up for "risk-free" trial and was charged $15.99 for 2 months before I realized what was happening. They only refunded one month, even though I told them they could check with the USPS that I never actually used the service. Was told that charges were valid, and were clearly explained in the user agreement, which obviously is intended to deceive people, and is probably the only way they make money. Never ever again.

Much like others - I signed up for Stamps.com and a month later received a charge for $15.99. When I logged into my account - it listed me having a monthly "pro plan" for $15.99. During the sign up process, I was never ONCE quoted this rate (or any other) or offered a choice of plans. I closed the account and am now out the $15.99, which I had no idea they would charge.

Difficult to cancel, tries to bill until end of cycle. Cannot be canceled online. They do not send monthly invoices. They just keep billing. Tries repeatedly on phone to offer you new services, and state that they will yet bill you until the end of the current cycle. Overpriced service. Billing until end of cycle is unacceptable.

Used it one time and ended up getting charged a monthly fee. I certainly didn't intend to sign up for a monthly fee. Unless your business is mail order, I can't imagine why anyone would use it. I suspect they intentionally designed the site to sign you up for a monthly subscription whether you need it or not.

This is the worst service ever. There is a fee of 15.99 that is cleverly hidden until it's too late. I just wanted to use the trial. I bought printing sheets and everything before I realize they were going to charge me all that money 15.99. It's what I buy of stamps a month. I don't need to give them money so I called and they didn't want to give me a refund and still they said that I was going to get another fee for the time that had transcurred before I canceled. They really insisted and offered me another package to stay with them but I don't like nasty surprises and them taking my money from my account so I declined the offer and I got ahead canceling my account. So to the people reading this if you are not a business, DO NOT GET STAMPS.COM, it's not worth it.

Charged a hidden 15.99 monthly fee that is not clear upon sign-up. The USPS website offers the same services for free. It was very difficult to cancel, and they would only refund 1/2 the fee after asking to speak with a manager.

$15.99/month is just too much. I can't even cancel my account because they supposedly can't locate my phone number that's associated with my account. I know my own phone number, thank you very much. I've tried resetting the number and called few times - no luck.

Do yourself a favor and never use stamps.com - they are the worst company I have ever dealt with. Be prepared to be tortured by most obnoxiously loud telephone music you have ever heard while waiting. I have complained about it for three months while trying to get this system working in our office. First a thermal printer that didn't work on our Macs, USB scales that were not recognized by the computers, Mac or PC. USB cables that only take USB1, none of which are noted anywhere. Company address errors that could never be fixed. I have tried, for going on three months, to sort all of this out and I am now on hold again for the third time today after going more than two hours. Now a supervisor states that "I can enter the weight manually" as a solution. Stay away from this group of nincompoops. Use anyone else but them! P.S. They have no way to alert upper management to problems that plague their organization.

I went to Stamps.com about 18 months ago and apparently clicked on something that somehow authorized them to charge my credit card $15.99 per month. I did not intentionally authorize the recurring charge and feel that their tactics were elusive at best. When I finally caught this I found that I had to CALL them to cancel... that's stamps dot COM! PLEASE BE AWARE that this is a for-profit company (not the USPS), with executives being paid millions of dollars in compensation and stock.

Charged $15.99 along with everyone else. Nothing else to say.

Let me first state that I was very aggravated when I was hit by a 16 dollar automatic charge that was very sneakily put in. I was very close to cancelling when I realized its actually pretty convenient. Now I use it for shipping cards on eBay that range in value so it might be simply because of that in the reason I like it. The USPS destroyed about 25 percent of my packages and drove my eBay account into bad standing, and now Stamps.com is a must. It enables me to affordably keep accountability and prove that my items are sent to the buyers. It also allows me to insure a letter, unlike USPS. Lastly, it makes it very efficient to mail things out as it automatically imports orders from eBay, leaves feedback stating the item was shipped, and in the long run, give my account a good standing once again.

Very deceptive advertising of a "no-risk" trial that automatically converts into a $16 monthly charge. Why on earth would a website to print postage require a monthly membership charge, nobody knows! That's where stamps.com's margins are... don't waste your time by signing up for the site then later having to go through the pain of canceling your account.

Signed up to purchase some stamps about 3 years ago, and without my knowledge or consent, Stamps.com continued to charge my credit card 15.95 a month. Called company. Told me to call my bank. Wells Fargo could only refund one month. Should be called SCAM.COM. TOTAL RIP OFF.

When I signed up for Stamps.com I was under the impression that I would receive my free scale and nowhere did it say it would charge me a monthly fee. I never received my free scale and was charge 15.95 a month for 2 years. Unfortunately this went unnoticed due to having an authorized user on my account. Once it was discovered I e-mailed Stamps.com who said that I had been "clearly" informed. I have NEVER printed any stamps from them nor do I have one e-mail indicating billing, advertisement, or any sort of indication that I have an account with them. In two years I wasn't contacted by them once except for them billing my card. This is a scam and it's disgusting.

Upon initially seeking information from Stamps.com, I filled out the pertinent information to establish an account. However, prior to activating the account, I thoroughly read the stipulations contained within the policies of Stamps.com. The stipulations were not beneficial in any way, therefore I did not complete the registration, nor did I authorize any of my information to be used.

I have the same problem here. Got charge $15.99 now I have $79 pending. Close the account already. ** on the customer service cannot cancel the charges. I was smart to put my expired credit card there, but never use the service. He kept saying it is like signing up to the gym or Netflix etc. Just need to know if I don't pay for it, what will happen?

Charged 15.99 fee that I NEVER remember agreeing too. No need to explain more as hundreds of other people have same complaint.

A couple of months ago I thought to sign up for a trial/free experience with stamps.com. They sent me the requisite package of starter stuff, and I decided I did not want to participate so I just threw all the stuff (including the imprintable stamps - which were supposed to be 'free'). The following month I noticed an auto withdrawal from my household bank account which I did not authorize. When I called to check into this, the rep was very nice, and agreed to ask his boss if we can just forget this whole thing. They did not, and just last week, tried to withdraw another amount from my checking account. If I had not called my bank straight away, I'd be stuck for over $30 in fees that I did not incur.

Signed me up to a recurring plan with any mention of that. You can not cancel online you must call. Customer service claims an email was sent stating the fact that I was enrolled in a recurring plan... This email was NEVER sent by them and in fact an email sent after you are involuntarily enrolled is still fraud. Customer service finally hangs up as they are transferring me to a supervisor. This company pretends to have something to do with USPS but they do NOT. They are just a scammy marketing type company.

I created an account on Stamps.com to use free trial. I forgot to close my account. They charged 15.99. I called customer service to get refund and closing my account. They closed my account but didn't refund my money back.

I had given my credit card to purchase some postage about a year ago, and without my knowledge or consent, Stamps.com continued to charge my credit card 15.95 a month. I have received nothing in return for this, and when I tried to discontinue, they began sending me emails about "my account." I finally had to have my bank close out my credit card in order to end the fraudulent charges by Stamps.com. It's a big hassle, and now I'm still trying to recoup all the money they siphoned out of my credit card.

There are many red flags with the site. For one, why do you have to add at least 10.00 dollars to your "account" when other companies do not. Because of that when you cancel, your money is now no longer usable. Second, you can sign up easily online but when you cancel you have to call a representative? What is this the 18th century... I mean come on... It's a ploy to make you talk to some representative to try to keep you on the service. Finally that little sneaky monthly fee... 16.00 dollars a month??? Companies like eBay, Pitney Bowes, and Endicia.

I signed up to receive free stamps from this company. In order to print, you have to log onto their site. What they don't make clear is that you will be getting charged $15.99 a month from then on, whether you print stamps or not. They will not refund the money. After 4 months I had been charged over $63 even though I had not ever printed stamps. I didn't even print the free ones, but I can't print them now since they closed my account. For $63 I could have bought 131 stamps which would last me years. What a waste!

Should be SCAM.com. I cannot believe the USPS has any affiliation with them. Hide your credit cards. I tried to close my account via phone. What a joke. First I get transferred to a broken English with extreme background noise who tells me I've won a $100 Walmart gift card, that I can get for paying shipping and handling. Closing the account is completely automated via phone through a series of offers that you have to keep saying NO to. About round 4 of the offers is when you can finally say "close the Damn thing." We'll see how that works out.

I purchased some stamps from Stamps.com in August, 2012. At the time, I had no expectation based on the purchase experience that I would end up "enrolled" in their "Pro" plan... I thought I was just buying some stamps. Last night, over 2 years later, I noticed that they've been charging my $15.99 per month since then, and for what? What on earth was I getting for $15.99 per month from a stamp business? I Googled them and found an abundance of other angry, misled, scammed customers.

I heard about Stamps.com in a variety of podcasts that I trust, so I signed up for their service on March 25th, 2013 thinking I may use them for my eBay transactions. I ended up never using the service as I found eBay's built-in mailing tools to be sufficient. On April 24th, 2015, I received an email stating that Stamps.com failed to charge my account $15.99. As I had just received an email from my credit card company stating that my card was showing fraudulent behavior, I sent an email to Stamps.com for clarification via their website the same day. I received no response.

Simply needed 8 cent stamps. Googled it first site, Stamps.com. Ok, great. Immediately you must create account. Forget confirming they've actually have what they say they have. Immediately you must give credit card info. Immediately you must order your "free stuff". Immediately it ships. Come to find out I can't just order a page of 8 cent stamps. Now to cancel. Wow. Not a good Wow. Email customer service. Customer service must verify your actual mailing address, and security questions. Ok. 7 emails later, I'm finally cancelled. Whooo.

I signed up for a trial period with Stamps.com. I was not aware that I would be charged a monthly recurring fee of $15.99 if you continue past the trial period. When you try to go into your account online, you are not allowed to delete or remove your credit card information. You are able to give them another credit card (a replacement), but you cannot remove a credit card that you have given them until you provide a second credit card. I work for an attorney so it appears I will have to involve the attorney to recoup any monthly fees that were sneakily obtained by Stamps.com.

In June of 2014 I spoke with a customer retention agent and asked to cancel my recurring $15.99 monthly subscription which had made itself onto my credit card bill after all of their "free" services expired. I had the same experience as others, where I was being convinced in a deceiving way to continue using the service for "free". However, I was called by my bank about fraudulent charges and Stamps.com was one of them.

I was willing to let it slide when I noticed the $15.99 charge from Stamps.com on my credit card. I didn't recall signing up for a monthly service, but maybe I clicked through the signup process too quickly. But I knew I'd been duped when I went to find out how to deactivate and it listed a phone number to call. It's Stamps DOT COM. An Internet-based service. I didn't need to call in to sign up or have my card charged, but I do if I want out? The whole operation is designed to squeeze as much cash out of each customer before they realize the mistake they've made by signing up. I have yet to call in and cancel, but I'm going to today. I'm also considering filing a transaction dispute. It's probably not legally fraud, but their tactics are certainly deceptive.

This company misrepresents itself as USPS. I was looking for a "click & ship" account & ended up with this company that charged me $15.99 for nothing. I never used their services. I call to cancel when I saw the charge & all the guy did was try to cram their services down my throat & how I NEEDED THEM! Mind you, I use 1 stamp a month & maybe send 1 package every 60 days, and he still argues & tries for re-selling me on this company. And I don't get a refund on the charges because I was a day later than a "free trial" of 30 days. I NEVER SAW ANY info about an automatic charge of $15.99... Now I'm calling my bank...DO NOT RECOMMEND!

I signed up for Stamps.com and somehow totally missed it that they were going to charge me $15.99/month for the service. I would have never signed up if I knew there was going to be a monthly fee. I tried to cancel online and the website said I had to call their customer representative. I called them to cancel but they were closed. Totally shady that they are not upfront with their fee, and what kind of online-only company doesn't allow you to cancel online? I'm really upset.

I signed up for Stamps.com for the convenience of mailing a few letters a month. It was never apparent that they would hit me for $15 per month for service fees. When I went to cancel, they offered to drop my rate to $5 per month. When I still wished to cancel, they told me I would get hit with another monthly service charge as they bill at the beginning of the month. It is horrible how they are not up front regarding their fee structure. Do not do business with this company.

My wife purchased a book of Christmas Stamps on 12/2011. She thought she was buying from a legitimate USPS vendor. She somehow got signed up for a $15.99 monthly business account. We have never used their services. She does not bank online and she did not realize the monthly transaction. Now that we became aware and checked our bank statements, they have charged us for 39 months of fees. When we confronted them and explained the mistake they would only go back 90 days, three supervisors later they are only willing to refund $200. I guess it's better than nothing, but that's how they make their money. Buyer beware, they are crooks.

One of the worst service I ever had. They charged $15.99 without asking me. Please don't use stamps.com ever. It is a scam website.

Stamps.com operates unlike a legitimate business which should send a receipt for the services used each month. Instead they just start charging you credit card each month and do not let you cancel the service from the website. Instead you call in to cancel and they try and sweet talk you into another version of their service and claim the receipt for services they provide each month is an "opt-in" aspect. WTF, no one not one single service my small business uses works this way. This is a complete rip-off that gives the postal service a black eye by using such a generic name. Stay way from this business. Legitimate services always send monthly receipts if you are charged and allow you to cancel the service from the website at anytime.

I too was taken by this company. Signed up for a free account but could never even get the page to load my account to use the services. Was also never told I would be charged monthly. Finally read reviews about their terrible service so called to cancel ONE DAY after signing up for the trial. Canceled my account through some crazy person trying to hook me only to see 2 months later they are STILL charging me $15.99 a month. I still can't get into my account or even get their site to work correctly (forgot password anyone?) and I also can't get through to them on the phone. I am calling my bank tomorrow to mark these charges as fraudulent. DO NOT DO BUSINESS WITH THIS SCAM COMPANY!

In reviewing the web site, I did not realize I had agreed to 15.99 a month. BEWARE THIS IS A SCAM! I have not used their services at any time. They have been charging my account for several months.

I signed up for the site with a $5 credit to purchase stamps. I realized after signing up and entering my credit card that I didn't like the way you have to print stamps on your own, so I never used it. A month later, they started charging me $15.99 a month, although I never actually purchased or received a single product from them. I had to call and wait to speak with customer service in a complicated process to cancel this service that I never agreed to in the first place. The entire time, the rep kept speaking over me, trying to get me to purchase more of their services. They would not cancel their service charge that was currently pending.

I signed up for a free trial and to get a free scale. What I got was three months billed at $15.99 and never used the service. They said I am stuck with the bill. Never used their service because after I gave them my credit card info to proceed with the off I found out that they will be charging me shipping for the "free" scale so I stopped the transaction. Little did I know that they charged my account for three months and never got the scale. This was a scam!

I found my experience with stamps.com to be very tricky. I signed up for an account and somehow didn't realize that I was in a trial period and would start getting charged 15.99 a month. When I called to cancel the woman on the phone said that I should take a further look at their other plans. I said "okay", meaning that I would look, but still wanted my plan cancelled. She said she would leave my account open until after did some research. Once I realized she was leaving my account open, I asked her to please just cancel it. She basically tried to convince me 5 different ways over the next 10 minutes to leave it open in very sneaky ways. I repeated over and over to please just cancel my account until FINALLY she did. I found this to be a hassle and her sales pitch to be extremely sneaky.

I signed up for Stamps.com thinking it would be free until I actually purchased a stamp. I was sadly mistaken after checking my account and seeing I was charged 15.99 for the past 2 months!!! I was then informed that the 15.99 charge was sent to my email which I had no idea beforehand. After speaking to a customer representative (who was very happy in realizing I had misunderstood the sign-up fees), was told that there was nothing she could do. I was then told an additional $1.07 would be taken from my account for cancelation. I am am now going to talk to a lawyer to see what can be done to change this for other customers.

I wish to relate incidents of DECEPTIVE MARKETING PRACTICES that have been committed against me by Stamps.com in 2013. This company had been charging my credit card $15.99 each for 2 accounts they say I had opened up June 28, 2013 and July 3, 2013 for a total of $32.98 every month for the past 12 months. I called them immediately to question this, since I have never used the "service". The company never notified me that I was being billed and was not using these accounts. I was told by the supervisor, ** , that Stamps.com would not refund the full amount of $352 that was charged to my credit card but that they would refund $63.96. I stated that this was not fair and that I wanted a full refund of my money. The supervisor said that he could not do this.

This company is a total rip-off. You do not get the $5.00 credit you are promised and at sign up you are not told about the $15.99 monthly charge!!!!

We signed up, we were told we could only use their stamps which cost 5 cents each. Cancelled the same day, they never sent out the welcome packet but charged us $14.99. Pitney Bowes is a much better option.

I went on to this website to buy one stamp in the beginning of 2014. I received no notification that I would be enrolled automatically in a $15.99 monthly plan. I called just today to inquire after having noticed one charge of 15.99 on my bank statement and was told I should have received a confirming email of my regular acct., a postage machine, software etc. which I never got. I told them they had not received any authorization from me and to immediately cancel the acct and refund my $207! They said all they could do was refund $47! I was so disgusted I notified my bank of what I would consider fraud and they said they will try to help but made no promises. IF THERE IS ANY CLASS ACTION AGAINST THESE FRAUDSTERS, SIGN ME UP!!! They can't keep bamboozling the public!

I mailed one package from stamps.com; it looked like a no-fee UPS account. I don't recall signing up for a monthly service of $14.99 and I am a very astute web shopper. Charged me two months in arrears before I could shut it off. And they kept the $5 postage credit. I paid $40 to mail a small package. Huge scam and connected with the USPS!

Stay Away from this Company.... I signed up just to be able to print stamps online. They do not tell you they are going to charge you every month. They put TWO accounts in my name and charged me $30.00 per month on my credit card for 3 months before I realized what they were doing. When the stamps don't print, you don't get a refund for stamps you don't get. READ THE REVIEWS.... All are bad. Don't give your account number to this company or they will take you for all they can.

We signed up for Stamps.com. Nowhere in the registration or on their website did it say that their service was not compatible with Mac computers. We use only Macs in our office due the amount of design work we create. Now we have a scale that will not work, stamp labels that will not print, and $15 a month service that is completely useless. We should have just gone to the post office!

I got a mailer from stamps.com - heard them advertised on radio stations, was curious. The mailer contained a CD - put into the PC but never completed registration. Received a past-due notice of $70. Never used their services a single time.

This company charges you $15.99 a month which is something I would never agree to do. I went on Stamps.com to mail a few items out for business. This was in 2012. It is now 2015. My secretary has overlooked the charges thinking I was spending the $15.99 in stamps, monthly. As a businesswoman, I cannot begin to tell you how horrible the customer service is. Also, when you do try to cancel your "subscription," they will pitch you their latest deals. Do not fall for it. DO NOT USE THIS COMPANY. I would gladly participate if there was a class action lawsuit against this deceitful company!!!

Do not use this website unless you aren't bothered by a hidden subscription fee of $15.99 monthly. And for WHAT! I have no idea what the subscription even got me! Definitely not the package scale they said I would be receiving for "free". These ** have the gall to charge at the END of their billing cycle too, so if you're anything like me and were only alerted to this subscription fee by it already being charged, you can count yourself in for ANOTHER $15.99 FEE, when you CANCEL! Their next billing cycle has already begun by the time you call that automated customer service rep, so you totally owe them. Did I mention the automated customer service rep? She goes home to her bodyless robot voice family at 6PM, so make sure you call in before then so she can beg you to pay slightly less for their crap three times before allowing you to hang up.