Consumer Complaints and Reviews
The no strings trial is not that. It's a scam. You close your account online and all that happens is the option to close your account disappears but the charges keep coming. Totally fraudulent.
Thank you, THANK YOU for all the reviews. I got the free trial of 9 stamps and actually had to mail a few things that very afternoon. I went to the computer, started to fill out the form with the "promo code" provided then got to the part where they wanted my name and credit card info. Read carefully about the recurring charge so I put the "application" on hold for a second and found this site with all of you! Online signup form has since been closed and removed, stamps and information mailed to me now in the shredder and long gone. THANKS!
As all prior reviewers have said, you don't realize you're signing up for an on-going service. They hide in small print that there is a recurring charge. When I was billed and tried to cancel, she tried to sell me on a scale and a different service level. And then said, I was lucky, I was still within the next billing cycle so she could cancel now and save me from the next bill! Ha! I never even tried the free stamps. It seemed too much of a hassle to line up and print on the little squares on the test paper so I threw it all out, apparently with $15.99... what a scam! If anyone knows of any other way to spread the word and badmouth this scam, please let me know. I'll write letters to whomever it takes. It's not the $15.99, it's the principle of taking advantage of an unsuspecting public.
I never authorized recurring monthly fees, can only be cancelled by phone if you can get thru.
Just like my predecessors here, I had no idea that I'd signed up for a plan requiring a $15.99 monthly charge (once the trial period ended). All I wanted was to ship a darn picture. When I discovered the funds I'd need to load didn't even come near the cost of shipping, I abandoned the whole thing... Until I saw that $15.99 charge. Outrageous! After spending 20 minutes on the phone (spread over three separate Stamps.com customer care reps hawking their sugar-coated finaglery) I was escalated at last to Victor, who begrudgingly erred on the side of reason and hooked me up with a refund. Sure, he wasn't happy about it, but he did it, because unlike Stamps.com, Victor has a soul.
How do I know I can trust these reviews about Stamps.com?
- 611,030 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
DO NOT EVEN SIGN UP AT ALL!!! THEY WILL STEAL YOUR MONEY!!! I got on one time to check if this would be a good alternative to shipping. I made an account but was told it'd be 100% free. Stamps.com then proceeded to charge me $15.99 a month for NOTHING! I never once received any services or items from them. They straight up STOLE my money! Do not even go to their website!!! They will steal your money!!!
Charged my card for months without notifying. Stamps.com have been charge my business for more than a year without sending a single email about a monthly fee. The initial "welcome" does not contain any monthly rate. It just says "You will see a $15.99 charge for the first month." Absolute SCAM. Don't use them!
I just looked at my credit card bill and they have been charging me 15.99 per month from Jan 10, 2016-August 2016 for a professional service I did not sign up for. They only agreed to cancel the account and not refund me my money. How can this be LEGAL???
I was surprised to find $15.99 charged to my Visa account on August 3 by Stamps.com. I promptly sent them and stated that I been "hacked." Oh no, they claimed everything was legit and that my account was completely valid. I vaguely recalled that I may have glossed over one of their email "offers," and went unknowingly too far. However, I just don't believe I entered a credit card number, etc. and finally hit the SUBMIT. (I suspect they have some devious way of trapping you once you begin perusing their page).
I stated in my email, which I mentioned above, to cancel my account and refund the $15.99. They said that since the account was valid the $15.99 was legit, but they cancel the account with no further charges. Today, I found on my previous credit card statements I had paid them (unknowingly since I usually don't look at the statements in detail) that they have been being paid for the $15.99 for the last 4 months. So, I have lost $63.96, but I hope it is all over.
Just like everyone below, I was charged $15.99 for a service that I was not told about, had no email communication with, no receipts, no mail of any kind. This has been going on for months, with no help from customer service, only a you should've known better. When you don't know that you are being charged for a service you didn't want, and you never used the said service, what is the money going to?!?
They offer a free trial period with a credit card number but do not tell you after the free trial period they charge your credit card on a monthly basis with no statement or email reminders. My credit card is paperless so I rarely check to see if I'm being screwed. In this case I was to the tune of 12.99 a month for a year. No email or statement ever! This business is so dishonest they even charge a fee to CANCEL your account. Do not sign up for Stamps.com, you can get everything they offer for free at USPS.com.
Short story: Costs just as much as shipping with USPS directly. Postage printing didn't work for me. No real indication that you are signing up for an account. Lack of an actual reprint option (one-time reprint is just stupid). Long story: After I signed up, I attempted to print out a postage label. After selecting print I was taken to a print confirmation page, just indicating that the Stamps.com account was charged for the postage. The printer window never actually came up, so the postage was never even printed. Past that all you can do is request a refund for the postage, which I did, and you get the money refunded back to your account after some time, 5-7 business days.
Figuring that there may have been some issue with my laptop, I signed into my account from my desktop and attempted the same thing. Had to add more money into the account, which in my opinion is a little strange that they don't just charge the card per transaction like eBay or PayPal. Went to print the postage again, nothing. Noticed this time around that there is a tiny sliver of a window giving you the option to reprint. Reprint also didn't work, and you can only try to reprint the label a single time. There is no obvious indication that you are starting an account with them, from what I have been reading there is a sentence buried within the terms and conditions agreement that authorizes them to do this. Just an all around poor experience.
I was on the free 30 day trial. I called to cancel that 3 days before it ended and was offered another 30 day extension. So I accepted the offer only to find out 2 days later they took $25.00 from my PayPal credit card. Even if I had wanted to keep the program I asked for the basic plan at $9.99 month earlier and I have the confirmation e-mail to prove that. I will now have to open a dispute claims case with them through PayPal. What kind of company just robs people and has no remorse about it? I get a small retirement check and that was my food money for the rest of the month.
They took $1 from my account without permission and confirmation! And we wanted to make $15 more after the test period. Confirmation only by phone, the site is not working (not working links change the payment method). They earn on new clients, with each rip off for $1! Use the official site USPS.
I do agree that signing up for Stamps.com was a little confusing. When I was signing up I did not realize I was setting up an account, I simply wanted to order customized stamps for my daughter's birthday. After reading these I do hope my account is cancelled, I do however have my cancellation email. My frustration comes from I paid extra money to make customized stamps, in the past I received these stamps completed, however it was not until after I mailed them out I realized I needed to make an additional step to add a portion to the stamps, so I am now just hoping my daughters birthday invitations get sent and my friends do not have to pay the postage. I use to love ordering these stamps for a personal touch but it seems I will no longer be able to use this service due to the added need to print my own postage on the stamps I paid extra for.
I subscribed to the trial offer on the site in Mar-15, based on advertisement of no commitment. I called in, cancelled a month later realizing that the service will not be useful for my usage, but the service continued to charge me every month for 15.99. There were no notifications of the charges. I realized only when my credit card changed and their monthly charge did not go through and then the Stamps.com sent me a failed payment notification. I called in again to check and was told my account was never closed – what can you do... I again requested for closing of account and haven't given any new credit card information. Careful if you ever subscribe and close. Monitor your card for next few months.
Same as all of the above... Thought I was getting a FREE KIT... Instead they received $15.99 unknowingly from ME!!! When I called them only would return half of what they took! Oh yeah by the way still waiting for my FREE KIT!
Same that the other complains, found after 3 months that they were charging me a monthly subscription. I never used their service after I did my first shipment.
We were shocked to learn that Stamps.com was charging our credit card without permission. They even raised the rate. We never received any notification, receipt, or indication that an 'account' had been set up. Stay away from these people.
Like others have said, I realized I was getting charged monthly by STAMPS.com. I wonder if it really is worth it to them to operate in this manner, without even sending any type of email communications or even receipts in all the months I've been "subscribed" to them. It is quite sad and with all these reviews, they knowingly continue to do so and not change their practices. They did get a couple of months of charges on me, good for them. But they definitely will not get anymore, but hey it seems they are fine doing business that way.
While this appears to be a good service, beware of the monthly charge. You do not get an email confirmation about this, and if you missed it elsewhere they tell you about the guaranteed charge in the terms and conditions page. The THREE PAGE terms and conditions page that you acknowledge with a check box at the bottom of the page. Unlike most companies that will refund you if you realize this after the fact, this company does not. They feel that you were told in the terms and conditions, so you own the fee. No matter how fast you find it or if your history shows you using the service the charge is yours. So unless you want to be incredibly annoyed put a reminder on your personal calendar. It's not a huge amount of money, but from a principles standpoint it is super annoying and bad customer service.
I made an account just to warn other people about this scam of a "company." I needed to ship something USPS so I went to Stamps.com to look at their rates. I saw that they wanted to charge me more than USPS so I declined to use Stamps.com. Months pass by. Looking at my credit card statement I see that Stamps.com has been stealing $15.99 of my money the last two months. I check my email. Nothing. No receipt. I have to recover my username because I don't remember what it was. It shows I signed up for some membership plan. But still no receipt of when they are charging me. It's insane. They know they are scamming people because they will not email or even notify you on their own site that you are being charged. I've never seen anything like this before.
I'm not sure why there are so many negative reviews. I've been a member for several months and I was never charged when I wasn't supposed to be charged. My free trial really was 100% free, and I received a free $5 credit. The only issue I had with them is my account became inactive so I had to open a new one & they said they would start the free trial over but they didn't - that's not a huge deal to me though because I figured the customer service guy didn't know what he was talking about anyway. I also must say that all the CS reps seem to be young stuck up people. But overall, my experience was positive because I truly do save money with this site.
Beware Stamps.com scam. They lead you to believe you are signing up for a free info package and then without notice begin to bill your credit card for 15.99 a month. No receipt, invoice or notice is sent to your email notifying you that they are billing the card. The charges are hidden in a paragraph under where you put in the credit card info. You will only know of the charges if you happen to look at your bank statement outgoing charges. Calls to them will get you nowhere - they smugly state you gave them permission due to the hidden clause. Stay away from this fraudulent scam of a company. If they do this, think of what else they might do with your business and charge card numbers.
Like many others, I thought I would try their service, but never did the site indicate a monthly recurring fee of $15.99 would be charged just for the right to use them. 2 charges came out automatically before I caught them, so my cost really was over $40 for a simple $12 shipment. I disputed the charges as fraud and received a final bill of $26.98 which I attempted to pay after on hold for 30 minutes. I gave up. This place is a complete scam. Be VERY aware of their underhanded tactics.
You see a lot of reviews here saying they got a free kit and then got signed up unknowingly for the pro plan. I refused, they sent me a kit anyway and then signed me up anyway. I don't understand how companies get away with this. If I stole money out of someone's wallet or bank account, I'd get in legal trouble. But these bozos are allowed to put the USPS logo on their website.
I signed up with Stamps.com to see if it would be a good fit for my small business and did not see anywhere that I was acknowledging a $15 fee every month, even if you never use the account. When I called up to close the account and request a fee reversal, I was trying to be upsold over THREE times by the gentlemen helping me. By the third denial of his other services, his tone immediate changed from happy understanding customer service rep to just sounding annoyed and frankly very rude, telling me that the box I had to check to say I was going to be charged was on the page and easily to understand. So, he told me he could not reverse the fee. What a Rip!
I signed up to receive a welcome kit to better understand how the website works and in the process unknowingly signed up for their monthly services. This was not explained upon me signing up and Stamps.com refused to refund me my money. I never used any Stamps.com services. Their customer service was not understanding and each person I spoke with used heavy sales tactics to try to keep me as a customer. I never received an invoice for the $15.99 charge and only noticed it after reviewing my personal bank statements. I believe this is a very poor approach to running a business.
You pay $15.99 a month and then on top of that pay extra for their insurance services if you need to insure items that's often higher than the norm. You save maybe 10-5% off shipping but sometimes it's more than USPS. This is also not to forget the $15.99 on top of that. So really your savings with them are minimal per package. If you're not shipping out 10 packages plus a month with them where you'll break even with your return they're not worth it. They're hit or miss and can be expensive. The discounts aren't worth the price of admission.
Their billing is also quite annoying and random where they add on additional fees that you think were already included. I've had $5.75 as my balance for the longest but whatever postage I buy it's never deducted from that balance. It's just fully charged to my bank account. So I guess that's their game of making you think you have a balance but never being able to use it so you end up uploading money at their 10-15-20-25 dollar increments. They "WERE" good once but as of today...they're average prices on top of a monthly payment.
Stamps.com Company Profile
- Company Name:
- Company Type:
- Ticker Symbol:
- Year Founded:
- 1990 E. Grand Ave
- El Segundo
- Postal Code:
- United States