Stamps.com Reviews

I cancelled this service a long time ago and don't even have the same bank account, and they keep sending me emails with a bill. I rarely used it when I did have it, but I cancelled and have not used this in years. I would stay clear of this place!

Total Nonsense. Visited Stamps.com website. Did not decide to utilize their services. The next thing I know is that I am getting emails saying that Stamps.com cannot process my monthly membership payment. I never signed up for any service or membership. Do not ever use this company. They are ripping consumers off. Stay Away.

Last October 2024, Stamps.com had a major revision to their website. As a result of their website updates, my account change my status from administrator to user. As a user, I cannot add funds, add users nor make any changes to the account. In fact, nobody in my company can make changes. I am the owner of our company therefore should be able to make changes. I have spent at least 8 hours on the phone over the past six months trying to sort out the problem. The bottom line is that my account has a bug and they cannot fix it. It’s a poor platform and design. The 1800- number for help is an overseas call center and nobody has the tech expertise to fix anything; they have to call someone else so you are waiting for them to ask someone else for answers. They have a poor design and cannot even fix their own technical problems nor answer questions. They told me that my account has a bug and they cannot fix it.

I do NOT recommend this company for shipping. I would rather stand in line with my 30 packages for a USPS representative than try to use this glitchy, non-user-friendly, inept, unreliable program. Customer service representatives don't recognize the "communication errors" that I keep receiving. I've used Stamps.com for over a year and this has been more of a headache than a help. I DO NOT RECOMMEND!

Terrible company, they trick you into a monthly fee and then don't let you know they're billing you. I used them once to mail one packaged for $10 then they continued to charge me $20 a month without letting me know they were doing it.

Fraud! Fraud! Why are these people not locked behind bars!!! Our bank had it where the monthly charges were declined and because they sent so many charges $260 and before that was $580 was taken out of my account US Bank is calling FRAUD against Stamps.com.

Worst service. They created a subscription on my credit card without my knowledge and I never received any notice of it. After 2 years of billing me I figured out what it was and turned off. Beware of the subscription.

After canceling subscription they kept my monthly charge for the whole next month and my $9.00 worth of postage as well. I see more and more online companies like these taking advantage of startup small business all the time. Another lesson learned.

I would give no stars whatever if that were an option. Browsing their website for Forever stamps (and there were none), I was lured into giving my credit card information upfront. There was NEVER any upfront information regarding a recurring subscription fee. Only after checking them out further online, did I realize this is a SCAM and cancelled the membership the same day. How do they get away with this for so many years, and who in their right mind would use them?!

I have been "forced" to use them as company I order from uses them for shipping. Their tracking website is NEVER up to date leaving you wondering where your stuff is. Last time I contacted them about my package whereabouts, they never answered.