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Stamps.com
Stamps.com
Overall Satisfaction Rating
1.94/5
  • 5 stars
    10
  • 4 stars
    2
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    36
Based on 50 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Stamps.com

ConsumerAffairs Unaccredited Brand

Stamps.com easily calculates and prints official USPS postage for anything from postcards to packages – domestic or international. You can even print postage right on envelopes – including the address – all in one step.

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555 Stamps.com Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: Aug. 15, 2018

I thought that shipping with a discounted rate might save my small home based business a little bit of money. What it actually did was make my package arrive with "Postage Due" to my customer, who then did not want my product. In turn, they posted a negative review of my company as many places as they could. When I contacted Stamps.com to find out why it happened, I was told, "Based on the slight differences between the USPS software and the Stamps.com software, sometimes a package is rated differently when it gets to the post office. Sorry about that!" So, when I tried to cancel my account with a balance remaining in the account, I was told that they were not in charge of the refund of the balance and the USPS would send me a check sometime in the future - they are just a licensed agent. I think I stick with UPS from now on - at least I can count on them!!!

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Rated with 5 stars
Verified Reviewer
Original review: Aug. 9, 2018

Using Stamps.com is easy and intuitive. I used another service before Stamps.com and it was OK but there were glitches. Then, I switched to Stamps.com. A few times I have had to call tech support. Calls were answered promptly and support was efficient and friendly. Stamps.com works well on my MacBook Pro. It is a time saver and helps me do my mailing chores in a timely fashion. I can mail letters and packages easily and quickly.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 4, 2018

All I wanted was to purchase a shipping label and I needed to create an account for that. I've never authorized any recurring charges of $19.99. It's hidden somewhere in the fine print that you'd be charged each month. Then it's virtually impossible to cancel, close your account and it's not allowed to remove your credit card info. I had to go through my bank and dispute the charge. Their sign up and charging practice are totally misleading! Buyer beware!

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 3, 2018

Honest customer for a year, yet they denied me a $20 refund after I forgot to cancel my recurring subscription since I haven't used the service lately. Pathetic. I've had better customer support from children's underwear companies and people that can't even speak English. I will NEVER recommend Stamps to anybody I know and will choose death before I sub again. Enjoy my calls every day asking for a refund, scum.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 2, 2018

Stamps.com sent me an offer for free stamps for creating an account. While setting up my account, I didn’t spot the 15.99 per month obligation. When I saw the charge on my credit card, I attempted to cancel the account online. Their instructions to cancel did not match what I encountered on their website. So, I called and was required to talk to two separate reps and sit on hold for about thirty minutes. I was finally told my account was canceled, but it is still listed as active on their website and shows I will be charged again. I tried to change my credit card info but cannot change or remove it. I do have an email stating my account has been canceled, but I want it to show up as not active online as well. I’m going to have to watch my credit charges closely and seek legal help if charges continue.

2 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: July 20, 2018

Sure they offer the free trial, but that's where the music stops. Their business practice is deceptive to boot. Charging your credit card immediately after signup, or days into the free trial "accidentally". Sorry, but that dog doesn't bark. A free trial is a free trial. These crooks don't care. You give them the benefit and got ripped off the same as the hundreds of other poor reviews here. And don't bother with their CS support. The wait time for a refund and/or cancellation takes weeks, if you even get your money back. Yet somehow, they remain in business.

6 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: July 19, 2018

This Stamp service is a very helpful deal for me. I am in a wheelchair so it's not easy to, go to post office get stamps, mail my bills, or whatever, it can all happen from the comfort of my home. It's just amazing on what stamps.com can accomplish. I just have to be aware of my inventory, labels, printed stamps, envelopes, scale calibrated. I am in business. Thanks Stamps.Com. for everything and your kindness. When I am dealing with a tech, or customer service it's always pleasant.

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Rated with 1 star
Verified Reviewer
Original review: July 19, 2018

Stay away! I bought one postage from them and was subsequently charged a monthly flat fee of $15.99 for two months. They must make a ton of money off of people like me who don't read the fine print. They wouldn't reimburse any of it. Super obnoxious and shady.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 2, 2018

Stamps.com will force you to set up an account to include giving of a credit/debit card. They will then proceed to automatically charge you $5. After entering information to print a label or directly onto an envelope - the website will then tell you, you must install software to print. If you are using an ‘incompatible’ device such as a Chromebook or Notebook - you cannot install the plugin or software.

If you should decide to cancel your account (btw, there is a monthly fee) because you cannot use their product - it will take them 6-8 WEEKS to send you a refund check - despite the fact it only took them less than 2 seconds to ELECTRONICALLY debit your account. Recommendation: do not use Stamps.com. It is a skiving, scheming site with hidden fees and slow to return the money they were quick to take before you could determine if you can even USE their service.

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7 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 26, 2018

I have used Stamps.com for my small business of selling books on Amazon for 9 years. I recently had a problem where my shipping labels were not printing but the amount of postage was being deducted from my account. I called Stamps and a real person answered. They got me to the right department. It took a couple of days for the problem to get fixed. In the meantime, I answered the email I received, saying that I knew they were working on it but it was still time consuming and frustrating. I immediately received a call. I was assured they were still working on a fix and then they waived 3 months service fee. The problem has now been resolved. I appreciate the personal and responsive customer service!!!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 20, 2018

When they rejected one of nine photos, I received the notification too late to change anything, was not told which photo it was, and not given an opportunity to replace the photo with another. Their process is so automated that it is unresponsive to problems and mistakes: Piecemeal emails created a long enough time delay, that the order arrived before a solution was found. They sent stock answers to questions I never asked and ignored what I wrote. Customers know how maddening it is when a company chooses cheap automation over individual service.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 16, 2018

I signed up with Stamps.com because I wanted to ship something first class mail and not wait in line for an hour at the post office. I had no idea I would be charged $15.99 a month after 4 month trial. Maybe I did see that but forgot about it. I never received any email statement. They were charging me for months over 2 years. I used this service 4 times. I should do better job checking my credit card statement. I use it for everything. Has lot of charges on there. I just missed it for months. I have several other monthly fees for things. I get a statement when I'm charged.

I'm guessing this is part of their business model for dumb people like me. They can sneak $16 a month. What I found even worse about them was when I checked the different service plans the cheapest was $15.99 Pro plan. When I went to cancel they tried to keep me by offering $7.99 basic plan which was never offered before. What kind of honest business plays these games with service plans. If you do use this company cancel before the trial is up. Reading some of these reviews they like to play games with that too. I would just avoid them.

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3 people found this review helpful
Rated with 3 stars
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Verified Reviewer
Original review: June 8, 2018

NOTE: I'm not invalidating others' experiences. I'm just speaking about my own as an occasional user of stamps since I don't send much physical mail. Below are some tips and pointers I gained. I really enjoy the fact that I can print out stamps from the comfort of my own home. When printing here's the key: ABUSE THE TEST SHEET!!! I used it three times just because the zoom and print range were a fraction of an inch off. Don't print until it's perfect. I now have 9 perfectly printed stamps, and will use them probably over the course of the year.

Now, for the disappointments. Firstly, you can't cancel your subscription online or through email. It must be over the phone. Why do they do this when you can do everything else over the phone? Really makes no sense other than to make it even more inconvenient to unsubscribe. Clearly it's the suits of the company that did this.

Here's something Stamps.com won't tell you in any other way other than through customer service, and only if you ask: they have an option for **$4.99/mo for 15 stamps**, instead of the regular plan of $15.99/mo for unlimited stamps. They are only allowed to tell you if you specifically ask for other plans! Neither will they remind you when you reactivate the account. I think this is clearly a money-making business strategy, which is fine since they can do what they want, but it's not in the best interest of the consumer.

As for the account dashboard, there's an EXTREMELY annoying entry called "Manual Orders", and it appears as a [1] next to "Awaiting Shipment", which is reminiscent of unread notifications of messages. Why? For no reason other than to encourage the user to BUY MORE BUY MORE BUY MORE!!! For those who know UI, this is a serious "dark pattern" they've employed.

Conclusion: it's still worth checking out and ordering. I'm perfectly happy to not have to call them for a year or so, pay $4.99 + amount to print 15 stamps, and de-activate my account afterward again. But it's these other things that get in the way of the experience, things that clearly make it harder on the user simply to make more money, that I think Stamps.com seriously needs to reconsider if they want to gain and keep users and last for the long run.

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Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: June 1, 2018

I had no idea looking at the Stamps.com website that I would be charged monthly $20 just to use the stamp printing service... I canceled service immediately upon being charged a recurring fee of $20 and called for a refund of $20 to which the rep said she could only refund $10 as a courtesy and possibly her boss could refund more later??? Weird... So you pay $20 a month for service and then pay additional for any stamps or stamp sheets you buy... WHAT A RIP OFF!!!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 15, 2018

I signed up for 2 accounts for different family members to get discounted shipping, only to find out later that their plans start charging you 18 USD monthly for the discounted shipping which I can get at PayPal for free of charge. Now before I could cancel my account, their security team has frozen my account and wouldn't allow me verify my account with them, because idiots blocked me from doing it, and I have multiple emails and God knows which one I used, and to verify my account they even had audacity to ask me for what kind of items I am selling which it doesn't even concern them and it's not their business to know, they are not a payment processing company nor a bank so they can literally piss off with asking me such question. Either way, their tactic is to free your account so they can charge monthly fees because you can't cancel them, since it's frozen. That's super unethical and scammy, I would stay away from their (scam) business.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 11, 2018

Fast to take money. Slow to refund. After downsizing and wanting to sell my collections, I used Stamps.com for my postage services from my home. It was nothing but a nightmare for that 4 months. When things go right it's wonderful, when things go wrong it's a nightmare. Some of their labels misprint. Two different printers were sent. Same issue with both. After first reprint you must pay again and wait for any refund. Supervisors are liars. Finally after cancel it took several calls to final refunds for reprint errors. Not worth the hassles. Avoid them if possible.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 25, 2018

Almost 8 years with this company and bought many thousands of dollars worth of stamps and because I passed some time and didn't submit the claim within THEIR TIME FRAME I lost one package with almost $500 in merchandise and $70 in postage including insurance. Now I lost everything and they lost my business too. Very quick on getting your money but you never get your money back if you lose something. Take your business elsewhere!

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 20, 2018

Stay away from Stamps.com! They charge a monthly fee for services that are free for businesses on Paypal.com or USPS.com. But that's not why I gave them 1 stars, they use legal fine print trickery that you don't see to trick you into paying for more services than what you even need. Even if you go less than 1 day past your first month, they charge you for an entire second months of use even if you don't use any of the services. They won't charge you until after the months period has ended, so the only way to avoid this is to cancel your credit card.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 20, 2018

Opened Stamps.com pro account in 2017, cost $15.99 per month, didn’t use much since most function can be replaced by PayPal label creator. Cancelled the account by the end of 2017. However, the $15.99 monthly subscription charges kept showing for another 4 months. Called the customer services and they couldn’t find out why the account was being charged after cancellation. They won’t issue refund or even stop future charges saying ‘we can’t do that without knowing why it was charged’. Finally, I had to call my bank to block Stamps.com for this to stop. The service is quite outdated, most of its functions are free on every seller's platform or PayPal.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 14, 2018

I would not recommend this product. The app which you need to print envelopes would not download onto my computer and despite repeated requests to their customer service department their solutions were inadequate and unhelpful.

6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 3, 2018

Signed up to see if I needed their service. Never ever used them but it ending costing over 700.00. Tried to cancel numerous times but could never spend 2 hours waiting for someone. Guess it's my fault. BUT STILL WHAT A RIP-OFF.

7 people found this review helpful
Rated with 5 stars
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Verified Reviewer Verified Buyer
Original review: April 2, 2018

Stamps.com is saving me money! No more trips to the Post Office & waiting in line, packages go by actual weight and they are picked up at my home! I had to call customer service 1 time & the gentleman I spoke with was fabulous, helped resolve my issue quickly (which was my own fault, nothing to do with them/system), and he made sure all was great for me before hanging up! I would recommend them to everyone!!!

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Rated with 1 star
Verified Reviewer
Original review: March 16, 2018

I just cancelled my account after having been charged $15.99 for NO POSTAGE. The monthly charge does not provide postage. I originally purchased $400 in postage and used all but about $65.00 of it. My refund is $8 according to Stamps.com even though the balance of unused postage is $65.00, and there was $39.15 available to me this morning before I cancelled my account. This outfit is stealing money out of my pocket.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: March 15, 2018

I have been using Stamps.com for a few years and it is very useful. I work in multiple offices and it is great to be able to print envelopes and stamps from anywhere. Customer service has always been responsive. I have the premium service which includes certified mail. Products are a bit pricey but they work.

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Rated with 2 stars
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Verified Reviewer
Original review: March 9, 2018

I opened my account in June of 2014, iirc, to send divorce papers to my ex husband. I used it once more that Xmas season of 2014 to send two packages. I completely forgot about it for a YEAR and called to cancel in December 2015. I was somehow talked into staying on and totally forgot about my subscription as it was on a credit card we denoted as 'do not use' personally to pay down the debt and save for emergencies. Well, emergency hit this month and I'm checking the balance when I see that next to our monthly payment every month there's a Stamps.com charge. Oh my god we've been paying them for 2 years for nothing.

I call to cancel and the employee this time didn't try to talk me out of it. He asked if I was looking for refunds and I said I wasn't intent on any but I'd take whatever they'd offer. I understand the scheme and I played the fool. He connected me to a supervisor and she took a look at my account and not only got the year wrong (I have records apparently she doesn't) but felt the urge to condescendingly state that 'Stamps.com doesn't work based on usage' but she'd cut me 2 months of a refund. So I got 10 bucks out of 220.

I get that it's my fault. I forgot about the subscription but it was pretty rude to throw that comment my way like I was demanding anything or acted entitled. So this is just a warning to those of you who may want to get an account with Stamps.com for a single use that they'll talk you into staying and then you'll probably forget about it and have given hundreds of dollars to them for literally nothing. I paid for almost 4 years of a service to save 45c shipping on two packages.

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9 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 7, 2018

I signed up for what I thought was a free trial. Then found out I was being charged $15.99 every month whether I used it or not. Went through what looked like the online process to cancel it but continued to be charged. Found out you HAVE TO call them to cancel. I am not a person who is easily confused online. I design and code websites.

15 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 5, 2018

I have been with Stamps.com probably ten-fifteen years. Only once have I had to call the company; it was so long ago that I don't remember why, but I do remember that the problem was fixed. I use the online help, most recently to find out if envelopes needed barcodes. Postage is so easy to print and I like to use the various sheets depicting holidays. Over the years I have sent in four requests for postage refunds and have received them; the guidelines are easy to follow. The codes help me kept track of postage per client so I can bill, if necessary. The $15.99 monthly fee is nothing compared to the gas and time I would have to spend going back and forth to the postage office. Stamps.com keeps me updated on postage rates and the scale weights. My only problem is gauging whether the package or envelope is over 1/4"! I even have postal pickup if my packages fit the postal guidelines. What more would you want!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 26, 2018

Stamps.com.... hmm, sounds like an online business right? Until you try to cancel. Stay far away from this scam, which basically resells you postage rates that you can get simply by yourself and then bills you 15.99 per month for nothing... just to generate a profit for them hoping you'll forget about it. On auto-pay this account pulled nearly $600 from me for an account I used maybe 3 times.

When I finally got thru to a rep, they said that they can issue no refunds, and I will receive a final bill for any unpaid months due to the attached card having expired. A 45 minute call involving a supervisor alongside mentioning the BBB and Consumer Affairs did finally get the service canceled and 6 months of prev. fees refunded. Don't bother with them, unless you want to pay rip off fees every month until you have the time it took to cancel BY PHONE, if you can.

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10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 26, 2018

Stamps.com is so bad that I created an account here just to review them. Monthly fees are relatively high. The main reason for negative review though is that they are 100% online service, yet you have to call and wait a long time on hold to cancel. They did wipe $50 in service fees, so make sure you push to a supervisor to cancel fees if any are owed.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 22, 2018

I tried the 4 weeks trial period and was billed 15.99 for the next three months. I never used the service one time. The trial cost me $47.97 before I figured it out that I was being billed like a gym membership. I suggest you never use this program.

9 people found this review helpful
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Stamps.com Company Information

Company Name:
Stamps.com
Company Type:
Public
Ticker Symbol:
STMP
Year Founded:
1996
Address:
1990 E. Grand Ave
City:
El Segundo
State/Province:
CA
Postal Code:
90245
Country:
United States
Phone:
(310) 482-5800
Website:
www.stamps.com
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