Consumer Complaints and Reviews
Have opened account sending out books on amazon. I weigh the books at the post office. Then buy the postage. After a couple of weeks stamps.com send you service charges that are more in total than if you went to UPS ground, FedEx ground, in some cases the Post office. When the liars come back with "oh we save you a trip" what? most cases you have to go to the post office anyway. Basically this is a scam. It is very expensive in the long run. We find FedEx ground to be much cheaper and you know how much you're paying. When you question these people they lock you out and attempt fraud on charging your card. I just file a fraud case.
Company refused to issue a refund on a fraudulent charge. On 12/14/2016, my Stamps.com account was compromised. A third-party gained access to my account and made a $490.00 purchase. Stamps.com locked my account and instructed me by e-mail to contact them. I contacted Stamps.com customer service by telephone and was advised that: "due to USPS policy" they were unable to refund the purchase and offered me a $490 in postage credits. In order to receive a cash refund, Stamps.com customer service representative (Frank **) further advised me that I would have to work with my bank to initiate a charge back. Stamps.com provided no evidence that the fraudulent purchase was initiated by me and advised me to "run malware detection software" on my computer.
Imagine if someone has compromised my Amazon.com account and made fraudulent purchases. Amazon has fraud detection algorithms to detect such purchases, would immediately contact me to notify of fraudulent activity, and would immediately reverse the charges. They would definitely not tell me "run malware detection software".
I signed up for this service thinking I was paying for stamps. That's all I wanted.Turns out in all that fine print you are joining a club. I stopped using the service and got a bill for about $50.00. I called them and asked them what I owed them $50.00 for? Of course it was for being a part of Stamps.com. No stamps. Just for being in their "club". Ain't paying it and ain't using them again. I paid for my stamps which is only right. But I will not pay for joining a "stamp club". That's ridiculous. It IS convenient and it is a good idea. But the way they do business I don't like. Never again.
I tried Stamps.com for one month and then called and cancelled. For two months now I have been getting a bill in the mail saying I am overdue on my payments and charging me 60 dollars. I wrote them and explained my situation and that I had cancelled, but I still keep getting these stupid bills that go higher each month.
So apparently, I signed up for stamps.com over a year ago and I say apparently because I had completely forgotten about this until I had received my first e-mail from them today. They've been trying to bill a debit card I had no money in since July of last year and I have racked up 240 dollars in charges (15.99 a month). What I don't get is, why do they keep my account active after the first month they don't receive payment then send me an e-mail a year and a half later? Oh and the person I was on the phone with was trying to explain "It's a subscription service like Netflix". Yeah, sorry. No Subscription service keeps your account open like that after the first month of non-payment. Even porn sites cancel your account.
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I signed up for Stamps.com in Sept 2015, but received no follow-up email confirmation or statement, and was unable to log in, so signed up again with same ID etc. in December 2015. Got an email asking to call if I had mistakenly opened a duplicate account. I called, as requested, and asked for the duplicate account to be cancelled. I subsequently cancelled my initial account and got a refund. But the "duplicate account" wasn't cancelled, as I asked, and I was billed $15.99 on a credit card for 14 months, with NO EMAIL STATEMENT.
I did not notice this in my online card statement. Customer service was sympathetic today when I asked for a full refund, but then I was switched to "corporate", who refused any refund initially and finally agreed to send $100 of the $223.86 owed, after over an hour on the phone. They wore me down with endless holds until it was not worth my time fighting anymore. Insisted that $100 was the maximum refund allowed, and that I had received email statements every month (not true - received no emails at all for 14 months after asking for the duplicate account to be cancelled). Overall, this is a company seriously committed to fraud, and completely ignorant of the most basic principles of customer service.
A sneak attack! I don't remember consenting to getting a premium account and agreeing to pay $15/month in addition to postage. LOL no thanks. I'll just go to the post office. You can't just charge my credit card without letting me know you're going to do it.
The no strings trial is not that. It's a scam. You close your account online and all that happens is the option to close your account disappears but the charges keep coming. Totally fraudulent.
Thank you, THANK YOU for all the reviews. I got the free trial of 9 stamps and actually had to mail a few things that very afternoon. I went to the computer, started to fill out the form with the "promo code" provided then got to the part where they wanted my name and credit card info. Read carefully about the recurring charge so I put the "application" on hold for a second and found this site with all of you! Online signup form has since been closed and removed, stamps and information mailed to me now in the shredder and long gone. THANKS!
As all prior reviewers have said, you don't realize you're signing up for an on-going service. They hide in small print that there is a recurring charge. When I was billed and tried to cancel, she tried to sell me on a scale and a different service level. And then said, I was lucky, I was still within the next billing cycle so she could cancel now and save me from the next bill! Ha! I never even tried the free stamps. It seemed too much of a hassle to line up and print on the little squares on the test paper so I threw it all out, apparently with $15.99... what a scam! If anyone knows of any other way to spread the word and badmouth this scam, please let me know. I'll write letters to whomever it takes. It's not the $15.99, it's the principle of taking advantage of an unsuspecting public.
I never authorized recurring monthly fees, can only be cancelled by phone if you can get thru.
Just like my predecessors here, I had no idea that I'd signed up for a plan requiring a $15.99 monthly charge (once the trial period ended). All I wanted was to ship a darn picture. When I discovered the funds I'd need to load didn't even come near the cost of shipping, I abandoned the whole thing... Until I saw that $15.99 charge. Outrageous! After spending 20 minutes on the phone (spread over three separate Stamps.com customer care reps hawking their sugar-coated finaglery) I was escalated at last to Victor, who begrudgingly erred on the side of reason and hooked me up with a refund. Sure, he wasn't happy about it, but he did it, because unlike Stamps.com, Victor has a soul.
DO NOT EVEN SIGN UP AT ALL!!! THEY WILL STEAL YOUR MONEY!!! I got on one time to check if this would be a good alternative to shipping. I made an account but was told it'd be 100% free. Stamps.com then proceeded to charge me $15.99 a month for NOTHING! I never once received any services or items from them. They straight up STOLE my money! Do not even go to their website!!! They will steal your money!!!
Charged my card for months without notifying. Stamps.com have been charge my business for more than a year without sending a single email about a monthly fee. The initial "welcome" does not contain any monthly rate. It just says "You will see a $15.99 charge for the first month." Absolute SCAM. Don't use them!
I just looked at my credit card bill and they have been charging me 15.99 per month from Jan 10, 2016-August 2016 for a professional service I did not sign up for. They only agreed to cancel the account and not refund me my money. How can this be LEGAL???
I was surprised to find $15.99 charged to my Visa account on August 3 by Stamps.com. I promptly sent them and stated that I been "hacked." Oh no, they claimed everything was legit and that my account was completely valid. I vaguely recalled that I may have glossed over one of their email "offers," and went unknowingly too far. However, I just don't believe I entered a credit card number, etc. and finally hit the SUBMIT. (I suspect they have some devious way of trapping you once you begin perusing their page).
I stated in my email, which I mentioned above, to cancel my account and refund the $15.99. They said that since the account was valid the $15.99 was legit, but they cancel the account with no further charges. Today, I found on my previous credit card statements I had paid them (unknowingly since I usually don't look at the statements in detail) that they have been being paid for the $15.99 for the last 4 months. So, I have lost $63.96, but I hope it is all over.
Just like everyone below, I was charged $15.99 for a service that I was not told about, had no email communication with, no receipts, no mail of any kind. This has been going on for months, with no help from customer service, only a you should've known better. When you don't know that you are being charged for a service you didn't want, and you never used the said service, what is the money going to?!?
They offer a free trial period with a credit card number but do not tell you after the free trial period they charge your credit card on a monthly basis with no statement or email reminders. My credit card is paperless so I rarely check to see if I'm being screwed. In this case I was to the tune of 12.99 a month for a year. No email or statement ever! This business is so dishonest they even charge a fee to CANCEL your account. Do not sign up for Stamps.com, you can get everything they offer for free at USPS.com.
Short story: Costs just as much as shipping with USPS directly. Postage printing didn't work for me. No real indication that you are signing up for an account. Lack of an actual reprint option (one-time reprint is just stupid). Long story: After I signed up, I attempted to print out a postage label. After selecting print I was taken to a print confirmation page, just indicating that the Stamps.com account was charged for the postage. The printer window never actually came up, so the postage was never even printed. Past that all you can do is request a refund for the postage, which I did, and you get the money refunded back to your account after some time, 5-7 business days.
Figuring that there may have been some issue with my laptop, I signed into my account from my desktop and attempted the same thing. Had to add more money into the account, which in my opinion is a little strange that they don't just charge the card per transaction like eBay or PayPal. Went to print the postage again, nothing. Noticed this time around that there is a tiny sliver of a window giving you the option to reprint. Reprint also didn't work, and you can only try to reprint the label a single time. There is no obvious indication that you are starting an account with them, from what I have been reading there is a sentence buried within the terms and conditions agreement that authorizes them to do this. Just an all around poor experience.
I was on the free 30 day trial. I called to cancel that 3 days before it ended and was offered another 30 day extension. So I accepted the offer only to find out 2 days later they took $25.00 from my PayPal credit card. Even if I had wanted to keep the program I asked for the basic plan at $9.99 month earlier and I have the confirmation e-mail to prove that. I will now have to open a dispute claims case with them through PayPal. What kind of company just robs people and has no remorse about it? I get a small retirement check and that was my food money for the rest of the month.
They took $1 from my account without permission and confirmation! And we wanted to make $15 more after the test period. Confirmation only by phone, the site is not working (not working links change the payment method). They earn on new clients, with each rip off for $1! Use the official site USPS.
I do agree that signing up for Stamps.com was a little confusing. When I was signing up I did not realize I was setting up an account, I simply wanted to order customized stamps for my daughter's birthday. After reading these I do hope my account is cancelled, I do however have my cancellation email. My frustration comes from I paid extra money to make customized stamps, in the past I received these stamps completed, however it was not until after I mailed them out I realized I needed to make an additional step to add a portion to the stamps, so I am now just hoping my daughters birthday invitations get sent and my friends do not have to pay the postage. I use to love ordering these stamps for a personal touch but it seems I will no longer be able to use this service due to the added need to print my own postage on the stamps I paid extra for.
I subscribed to the trial offer on the site in Mar-15, based on advertisement of no commitment. I called in, cancelled a month later realizing that the service will not be useful for my usage, but the service continued to charge me every month for 15.99. There were no notifications of the charges. I realized only when my credit card changed and their monthly charge did not go through and then the Stamps.com sent me a failed payment notification. I called in again to check and was told my account was never closed – what can you do... I again requested for closing of account and haven't given any new credit card information. Careful if you ever subscribe and close. Monitor your card for next few months.
Same as all of the above... Thought I was getting a FREE KIT... Instead they received $15.99 unknowingly from ME!!! When I called them only would return half of what they took! Oh yeah by the way still waiting for my FREE KIT!
Same that the other complains, found after 3 months that they were charging me a monthly subscription. I never used their service after I did my first shipment.
We were shocked to learn that Stamps.com was charging our credit card without permission. They even raised the rate. We never received any notification, receipt, or indication that an 'account' had been set up. Stay away from these people.
Like others have said, I realized I was getting charged monthly by STAMPS.com. I wonder if it really is worth it to them to operate in this manner, without even sending any type of email communications or even receipts in all the months I've been "subscribed" to them. It is quite sad and with all these reviews, they knowingly continue to do so and not change their practices. They did get a couple of months of charges on me, good for them. But they definitely will not get anymore, but hey it seems they are fine doing business that way.
While this appears to be a good service, beware of the monthly charge. You do not get an email confirmation about this, and if you missed it elsewhere they tell you about the guaranteed charge in the terms and conditions page. The THREE PAGE terms and conditions page that you acknowledge with a check box at the bottom of the page. Unlike most companies that will refund you if you realize this after the fact, this company does not. They feel that you were told in the terms and conditions, so you own the fee. No matter how fast you find it or if your history shows you using the service the charge is yours. So unless you want to be incredibly annoyed put a reminder on your personal calendar. It's not a huge amount of money, but from a principles standpoint it is super annoying and bad customer service.
I made an account just to warn other people about this scam of a "company." I needed to ship something USPS so I went to Stamps.com to look at their rates. I saw that they wanted to charge me more than USPS so I declined to use Stamps.com. Months pass by. Looking at my credit card statement I see that Stamps.com has been stealing $15.99 of my money the last two months. I check my email. Nothing. No receipt. I have to recover my username because I don't remember what it was. It shows I signed up for some membership plan. But still no receipt of when they are charging me. It's insane. They know they are scamming people because they will not email or even notify you on their own site that you are being charged. I've never seen anything like this before.
I'm not sure why there are so many negative reviews. I've been a member for several months and I was never charged when I wasn't supposed to be charged. My free trial really was 100% free, and I received a free $5 credit. The only issue I had with them is my account became inactive so I had to open a new one & they said they would start the free trial over but they didn't - that's not a huge deal to me though because I figured the customer service guy didn't know what he was talking about anyway. I also must say that all the CS reps seem to be young stuck up people. But overall, my experience was positive because I truly do save money with this site.
Stamps.com Company Profile
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- 1990 E. Grand Ave
- El Segundo
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- United States