Consumer Complaints and Reviews
I didn't even know I signed up for this service. Charges went on a credit card that I have not used in 6+ months so I was not aware they billed me monthly. I will never again sign up for any free trial or anything online again.
I needed to send a package and didn't want to go to the post office. Found this and thought I could print my postage on my printer. So I signed up for 4 week free trial. You have to wait for them to mail forms to you still had to go to post office. Forgot to cancel and got billed... My bad... Called and canceled and then received another bill. Called to find out what was up. Turns out it wasn't a free trial. If you didn't cancel you were billed for the first 4 weeks and my second bill was for the part of the second month before I called and canceled.
DO NOT USE THIS COMPANY!!!! Just by showing INTEREST in their website they automatically renew you into a program and charge you every month. They claim that it's on their website that as soon as you enter your information you enroll in the program, but I just looked and it literally is not on there. Stay FAR AWAY from these people! They refuse to give you your money back and make it so difficult to even cancel a membership you never sign up for. Also - stay away in general. It's so much easier to just go buy stamps or go to the post office and ship stuff. This is a total scam website and I will warn everyone I can.
I was under the impression that I was only paying the fee for postage as I have never once received any indication or notification that I was being charged for anything else. No emails. No notifications to my account. Nothing. Turns out they have been billing **$15.99** to my credit card every MONTH for god knows how long! The only reason I found out is because we lost the credit card associated with the account and I just got an email saying that the $15.99 service fee could not be collected! Oh. So you can email me when you can't collect your money, but you can't email me to notify me that you are collecting my money in the first place. Fraud. I've printed out about 7 stamps in the past year. Which means I (unknowingly) paid almost $200 a this year to print out *7* measly stamps. I would be more than happy to file a class action lawsuit against this company. More than happy.
BEWARE!!! Do not give this company your payment information!! Whether you buy something or not, they sign you up AUTOMATICALLY for monthly billing of $16 unless YOU cancel!!! When I called to inquire why I was being charged, the customer service rep told me I was irresponsible for not catching the charges earlier!!! I never even bought ONE thing from their website because it got too complicated!!!
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I'm not one to take the time to write a review and a bad review for that matter, but I couldn't write this fast enough for this company. I'm currently waiting on hold and have been on hold for 15-20 minutes to try to get my PASSWORD reset and to get a refund for the past few months. I've been billed $15.99 for nothing? I obviously haven't even logged back in and I kindly asked what services I was getting for the monthly subscription.
The gal I talked to informed me I'm getting their service, though, anything else I would need would cost me. She let me know I wouldn't be refunded but she wouldn't happily give me another month free to see if I would like to continue the services. She couldn't do anything for me so she transferred me to get my password reset where the gentlemen helping me had to transfer me AGAIN. I finally moved up to a supervisor and gave my complaints. All he could do for me was refund me one month and cancel my membership. So a huge mess and I still ended up paying over $30 for nothing and time lost on the phone with customer service. Awful Service. I would recommend to NOT waste your money and save your time by avoiding this website altogether. Now seeing the reviews, I should have done my research beforehand.
I have been paying for this garbage service for too long, it is not worth the monthly service fee, the user interface is absolutely terrible. An example is I am trying to print postage on a standard #7 envelope but disappointingly that is not an option on their site to select. Allegedly there is an option to create a custom size but it is not actually possible. This service seems eerily similar to the poorly run USPS, slow, cumbersome and stupidly organized. Needless to say, I am canceling my service and strongly recommend not purchasing this service as it does not save any real time or money.
Like many other reviewers, I was being charge $15.99/month for a service I was unaware of having signed up for. Because I moved and life was chaotic, this went on for months. When I called to cancel and complain and ask for at least a partial refund, I was shunted to "corporate" customer service. The upshot was I got this month's charge reversed and then was offered a refund for three additional months. When I pointed out to both nice ladies I talked to that this kind of thing has happened to many many people and that clearly there is deception going on, they just repeated that those were "valid charges" and there was nothing they could do. But if they could refund three months, why not nine? Twelve? They take no responsibility for misleading policies.
I fell for this "service" in 2012, to avoid the hassle of remembering to buy stamps while out shopping. They hook you with a phony 10-day "trial period", and my cc was immediately charged upon account setup. In which I contacted them about immediately, for a refund, only to receive the beneficial run-around (big surprise). I printed a test page, which turned out fine, before printing the actual blank stamps. And of course they did not print right. Contacted CS about it, but was an epic waste of time. 3-5 week wait, for a measly $5.50 refund. Be smart, and stay away.
I was charged 15.99 a month for over a year and failed to notice it. (My fault there), canceled my account online and phone today. Called my bank and will have to see if I get any more billings from them. I have never used this service, their advertisements are very misleading. Do Not Give Them Your Email Address or any other information.
Did not make it clear that there was a monthly charge. When I got my first bill after using 1 time it was for $47 and I only bought 2 or 3 dollars in postage. When I called to complain that I had not received any bills till I had 3 service charges racked up I was told that there was nothing that could be done and I had to pay In addition I never received the free scale I was supposed to receive. I immediately closed my account.
Don't fall into their trap! I made an account with them but called the same day to cancel it because clearly I realized I don't need this and these charges. They haven't canceled my account and I am left with the charges of $30. I never received a scale or what they call "the welcome package" so I thought they canceled my account... until I received their bill.
I opened my account because I want to send a 40 inch TV to another city. I looked around. The price in UPS could be as expensive as $200. So I opened an account from stamps.com. Ended up the package was too big for USPS. I bought $40 of postage. Because things did not work out, I wanted to cancel my account. I got ten dollars of bonus from printing out stamps and sent a card back. So, when I closed my account, they refunded me $50. I am so sorry I ripped them off several bucks. I did not mean it. Actually other people were right that if you do not print the stamps right, they do not refund you for the misprinted stamps. Overall, please do not try them if you are not sure that you need to spend at $150 in USPS postage per month. The monthly fee for sure is expensive.
Sounds like a great deal, doesn't it? Well, it is, except for the fact that the $15.99 MONTHLY SERVICE CHARGE is cleverly hidden in the "small print" of the Terms and Conditions. NOWHERE, nowhere, nowhere in the "enrollment" process is it made clear to unsuspecting customers that this MONTHLY SERVICE FEE even exists. I "ate" it for the first month... that is to say, "ate" the $15.99 and canceled immediately. Why the HECK <<-- (think much stronger word here) do they have to be so shady and misleading about it? Maybe it has to do with "Alternative Facts" which are becoming part of our culture.
A few months ago, there was a letter that I didn't URGENTLY need to send but wanted to, and I didn't have any stamps, so I created a Stamps.com account for the free kit, and, not knowing I would be charged monthly, entered an old Visa that had a few dollars on it. When the kit came in the mail, it made no sense and so I just borrowed some stamps from a neighbor. A few months later, I received an email saying that I owed around $35, and having not remembered I created a Stamps.com account, disregarded the email as spam. Come December, I'm receiving monthly letters and now owe $80. I refuse to pay, but I have NO CLUE how to get them to stop sending me letters and emailing me because it is past the so-called "30-day trial" even though I haven't used the account since the day I created it. Can anybody refer me to a website to contact or phone number to call?
If you are thinking you are just buying stamps and paying for supplies to print stamps you will be surprised to see a $15.99 monthly fee appear on your credit card which does not, that I can find appear on their splashy startup package. If the Post Office really "authorized" this vendor they really should take a second look.
Imagine my surprise when I realised that Stamps.com cost approx $16.00 a month when I was under the impression that I was simply signing up for a pay as you go service to buy stamps. I feel like an idiot for being caught out by this scam. And I am now over $30 out of pocket. I have now gone through the fine print and realised how stupid and naive I was to get caught out by their terms and conditions in this way.
Have opened account sending out books on amazon. I weigh the books at the post office. Then buy the postage. After a couple of weeks stamps.com send you service charges that are more in total than if you went to UPS ground, FedEx ground, in some cases the Post office. When the liars come back with "oh we save you a trip" what? most cases you have to go to the post office anyway. Basically this is a scam. It is very expensive in the long run. We find FedEx ground to be much cheaper and you know how much you're paying. When you question these people they lock you out and attempt fraud on charging your card. I just file a fraud case.
Company refused to issue a refund on a fraudulent charge. On 12/14/2016, my Stamps.com account was compromised. A third-party gained access to my account and made a $490.00 purchase. Stamps.com locked my account and instructed me by e-mail to contact them. I contacted Stamps.com customer service by telephone and was advised that: "due to USPS policy" they were unable to refund the purchase and offered me a $490 in postage credits. In order to receive a cash refund, Stamps.com customer service representative (Frank **) further advised me that I would have to work with my bank to initiate a charge back. Stamps.com provided no evidence that the fraudulent purchase was initiated by me and advised me to "run malware detection software" on my computer.
Imagine if someone has compromised my Amazon.com account and made fraudulent purchases. Amazon has fraud detection algorithms to detect such purchases, would immediately contact me to notify of fraudulent activity, and would immediately reverse the charges. They would definitely not tell me "run malware detection software".
I signed up for this service thinking I was paying for stamps. That's all I wanted.Turns out in all that fine print you are joining a club. I stopped using the service and got a bill for about $50.00. I called them and asked them what I owed them $50.00 for? Of course it was for being a part of Stamps.com. No stamps. Just for being in their "club". Ain't paying it and ain't using them again. I paid for my stamps which is only right. But I will not pay for joining a "stamp club". That's ridiculous. It IS convenient and it is a good idea. But the way they do business I don't like. Never again.
I tried Stamps.com for one month and then called and cancelled. For two months now I have been getting a bill in the mail saying I am overdue on my payments and charging me 60 dollars. I wrote them and explained my situation and that I had cancelled, but I still keep getting these stupid bills that go higher each month.
So apparently, I signed up for stamps.com over a year ago and I say apparently because I had completely forgotten about this until I had received my first e-mail from them today. They've been trying to bill a debit card I had no money in since July of last year and I have racked up 240 dollars in charges (15.99 a month). What I don't get is, why do they keep my account active after the first month they don't receive payment then send me an e-mail a year and a half later? Oh and the person I was on the phone with was trying to explain "It's a subscription service like Netflix". Yeah, sorry. No Subscription service keeps your account open like that after the first month of non-payment. Even porn sites cancel your account.
I signed up for Stamps.com in Sept 2015, but received no follow-up email confirmation or statement, and was unable to log in, so signed up again with same ID etc. in December 2015. Got an email asking to call if I had mistakenly opened a duplicate account. I called, as requested, and asked for the duplicate account to be cancelled. I subsequently cancelled my initial account and got a refund. But the "duplicate account" wasn't cancelled, as I asked, and I was billed $15.99 on a credit card for 14 months, with NO EMAIL STATEMENT.
I did not notice this in my online card statement. Customer service was sympathetic today when I asked for a full refund, but then I was switched to "corporate", who refused any refund initially and finally agreed to send $100 of the $223.86 owed, after over an hour on the phone. They wore me down with endless holds until it was not worth my time fighting anymore. Insisted that $100 was the maximum refund allowed, and that I had received email statements every month (not true - received no emails at all for 14 months after asking for the duplicate account to be cancelled). Overall, this is a company seriously committed to fraud, and completely ignorant of the most basic principles of customer service.
A sneak attack! I don't remember consenting to getting a premium account and agreeing to pay $15/month in addition to postage. LOL no thanks. I'll just go to the post office. You can't just charge my credit card without letting me know you're going to do it.
The no strings trial is not that. It's a scam. You close your account online and all that happens is the option to close your account disappears but the charges keep coming. Totally fraudulent.
Thank you, THANK YOU for all the reviews. I got the free trial of 9 stamps and actually had to mail a few things that very afternoon. I went to the computer, started to fill out the form with the "promo code" provided then got to the part where they wanted my name and credit card info. Read carefully about the recurring charge so I put the "application" on hold for a second and found this site with all of you! Online signup form has since been closed and removed, stamps and information mailed to me now in the shredder and long gone. THANKS!
As all prior reviewers have said, you don't realize you're signing up for an on-going service. They hide in small print that there is a recurring charge. When I was billed and tried to cancel, she tried to sell me on a scale and a different service level. And then said, I was lucky, I was still within the next billing cycle so she could cancel now and save me from the next bill! Ha! I never even tried the free stamps. It seemed too much of a hassle to line up and print on the little squares on the test paper so I threw it all out, apparently with $15.99... what a scam! If anyone knows of any other way to spread the word and badmouth this scam, please let me know. I'll write letters to whomever it takes. It's not the $15.99, it's the principle of taking advantage of an unsuspecting public.
I never authorized recurring monthly fees, can only be cancelled by phone if you can get thru.
Just like my predecessors here, I had no idea that I'd signed up for a plan requiring a $15.99 monthly charge (once the trial period ended). All I wanted was to ship a darn picture. When I discovered the funds I'd need to load didn't even come near the cost of shipping, I abandoned the whole thing... Until I saw that $15.99 charge. Outrageous! After spending 20 minutes on the phone (spread over three separate Stamps.com customer care reps hawking their sugar-coated finaglery) I was escalated at last to Victor, who begrudgingly erred on the side of reason and hooked me up with a refund. Sure, he wasn't happy about it, but he did it, because unlike Stamps.com, Victor has a soul.
DO NOT EVEN SIGN UP AT ALL!!! THEY WILL STEAL YOUR MONEY!!! I got on one time to check if this would be a good alternative to shipping. I made an account but was told it'd be 100% free. Stamps.com then proceeded to charge me $15.99 a month for NOTHING! I never once received any services or items from them. They straight up STOLE my money! Do not even go to their website!!! They will steal your money!!!
Stamps.com Company Profile
- Company Name:
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- Year Founded:
- 1990 E. Grand Ave
- El Segundo
- Postal Code:
- United States