Stamps.com Reviews

This is a deceptive company. I looked for a product to buy and decided not to, but it automatically entered me into a subscription that the website would not allow me to cancel despite multiple tries. When I finally realized all I could do was switch to a no cost subscription, it charged me $20.99 for the first month. DO NOT USE THIS SERVICE. It is deceptive.

I have been using Stamps.com for a long long time. I believe more than 15 years. It used to be so easy and everything worked well. NOW, it is another story. The postage amount takes at least 30 seconds to appear and sometimes more than a minute before it shows up. The desktop version often can not verify an address but If I log on the website, it finds it right away. I use Stamp.com labels SDC4600 when using the desktop software, but that is not an option if you go online even though I purchase them through stamps.com. Until they fixed it recently, the insurance price would not be added to the total price you were paying at the bottom. They have since fixed this. I complained to stamps.com about all of these things and the person answering named Paul, did not get me any fixes or suggestions, just excuses and I'm sure I have used the program longer than he has probably worked there.

I was unaware of that there was a fee charged when you order stamps. Be careful. They will get you with a monthly fee! There is no mention of there being a fee when you order the stamps so I think this is almost illegal.

They will charge your account forever even if you don't use their service. Don't sign up. It's a scam. I signed up once because I needed stamps. And then tried to cancel, but they make it confusing. Their software sucks, and they basically will just take money out of your accounts randomly whenever they can.

Stamps.com overseas support leaves a lot to be desired. I've been with Stamps for quite a few years and it seems reaching someone within Stamps that has English as a first language is no longer an option. This problem I'm having with the UPS rates being way off is costing me money in being overcharged. It feels like customer service is no longer a priority since Stamps/Ship Station has become monster companies.

I received an email with an invoice from this website called "Stamps.com" for $288.26. My card was then charged for the amount. I have never used, nor did I sign up for a Stamps.com membership or services. This charges are unauthorized and fraudulent. I am respectfully requesting an immediate refund to my credit card and termination of this supposed fraudulent account that appears to have been falsely created. Thank you.

I've been using Stamps.com for over 20 years for my business shipping. Years ago, when we had a refund, it would show up on our credit card as a refund credit. Then, without notice that quit happening, and the refunds were supposedly added back into our balance. That was not happening!!! Now, today, Nov 9, 2025, I'm printing labels to ship tomorrow and the shipping quote is say $8.09 but looking into History for the day, it shows I was charged $8.53!!! Every label was overcharged from what it said when printing the shipping label. I personally believe, this is not a software problem accidental, but an intentional software problem to profit this most corrupt company. Yet for over a decade, these kinds of billing problems have occurred. I'll be calling for refunds to my account and report this to the Attorney General's Office for investigation.

When using their app on a desktop computer, you have to wait an unreasonably long time for a shipping label to print. This happens because the system spends several minutes "calculating" the price after you enter the weight and address. In reality, there’s nothing complex to calculate - shipping rates are straightforward and easy enough for a 10-year-old to determine in seconds. Yet, the Stamps.com app takes minutes to produce a rate, as if someone in their Filipino support center were manually approving prices. It’s been this way for over a year, and it’s clear that upper management has no idea what’s really going on.

Absolutely a scam. I signed up and was never informed it was a subscription and there was a fee. Didn’t even set up payment until I had to put money in to buy a label. Was charged twice $22.30 for a subscription before I caught it and had it cancelled. When I contacted they replied “I'm here to help you transition your account to the Free Plan, ensuring you won't have to worry about any fees, as it will become a Zero Monthly Subscription Fee” so it’s even more confusing. When I signed up I thought it was a free plan then I am automatically charged with no notice??

RUN! RUN! RUN! away from these lizards! I was unknowingly charged for a "service fee" for 2 1/2 years after I canceled it -no emails, no nothing, then was charged on my credit card for over $700! I'm fighting it now.