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About Stamps.com
Stamps.com is a licensed vendor of the U.S. Postal Service and UPS. It offers on-demand shipping labels with rate discounts of up to 40%. New account holders receive a four-week free trial, free postage and other supplies just for signing up. Postage can be purchased and printed online, and the company sells a variety of shipping supplies with free shipping on select orders. Membership to this service offers significant savings to those who ship packages frequently and would like to cut down on trips to the post office.
Pros & Cons
Pros
- Enterprise pricing available
- Introductory perks
- Rate discounts up to 40%
- Free trial
Cons
- Limited to USPS and UPS
- Monthly membership fee
Bottom Line
Stamps.com is a licensed vendor of the Postal Service and UPS. Through these partnerships, it offers shipping rate discounts of up to 40%. A monthly membership costs $17.99 per month, with a free four-week trial for all new customers.
Featured Reviews
I have been using Stamps.com for many years and only a couple of times run into a printing problem… I am so impressed with those at Stamps.com, I would hire any of them to work fo...
Read full reviewIn spite of the fact that I like the postal employees at our post office, it is a very small one with only two clerks. It is so nice to be able to handle all my Priority Mail from...
Read full reviewWhat is Stamps.com?
Stamps.com is a membership service that offers discount shipping rates with the U.S. Postal Service and UPS. Once you purchase your membership, you can print shipping labels 24/7 with the click of a button. These labels are discounted and cheaper than shipping at the post office.
The company has no hidden fees, and there’s no guesswork when weighing or measuring your package. Stamps.com can also be integrated with warehouse operations and enterprise companies.
Stamps.com costs
A monthly membership with Stamps.com costs $17.99 per month, and new subscribers get a free four-week trial. With this membership, customers receive discounts of up to 40% on shipping rates with the Postal Service.
Stamp.scom also offers introductory offers that include free postage and shipping accessories, such as a digital scale. For enterprise pricing, contact a Stamps.com account specialist for a custom quote. Stamps.com can also be implemented with warehouse operations with no fees.
Stamps.com FAQ
Is there a monthly fee for Stamps.com?
Does Stamps.com offer packages?
What does Stamps.com do?
Is Stamps.com safe?
Is Stamps.com worth it?
Stamps.com offers discounts ranging from 7% to 40% for different shipping rates and package insurance. With a monthly fee of $17.99, a membership is only worth it for those who send enough packages to see these benefits. This service is only for those who ship exclusively with the U.S. Postal Service or UPS, but a membership offers significant savings to those who do.
Stamps.com Reviews
ConsumerAffairs has collected 780 reviews and 1,211 ratings.
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Reviewed Aug. 29, 2023
Stamps.com says they refund on failed labels in 1-3 days instead of immediately. I think they are just trying to hold on to the money as long as they can. After 3 days and no refund they then told me it was going to take 3-4 weeks for them to refund for labels that were never created. Now I just got billed $30 for them and still have no refund! Crooks in my book!
Reviewed July 20, 2023
Stamps.com software prompted us to do an update. We followed the prompts. Then the program would not let us print stamps. We called their technical support and were on the call for 2 hours with an answering center offshore. They knew nothing and could not help us. They said the software has bogs but refused to even open a ticket saying it would make them look bad.
We contacted the corporate office but no one would answer. We have many accounts with them and now all are not working. This company is inapt and its mismanaged. They always have problems with software updates and almost every year we have to spend days working on fixing the issues. We need a prompt fix. We will file a complaint with the postal service inspector general since they should be required to resolve these issues. We were on the phone for 2 hours and the representatives did not help and we are still unable to use our accounts We are filing a formal complaint with the US Postal Service Inspector General.Shame on you!!!
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Reviewed July 4, 2023
They charge you 20 a month without disclosing it and without giving you anything for it! That's money you'll never get back! They count on millions of people losing 20 bucks right off the bat, and some idiots like me who don't check their credit card statements for a few months losing a lot more. Thieves!
Reviewed June 22, 2023
I signed up last year and knew about the monthly fee, It’s now 19.xx a month. So the billing cycle is on my calendar for the 13th of every month. These jokers always bill out a few days ahead of that. I knew I was going to cancel. So I called the issuer of my credit card, and ordered a new card. Insisted on a new number not just changing the expiration date. As somehow they figure that one out and the charge goes through. Anyway the new card is in hand. Cancelled the service online, got the sorry you leaving email, and a few days later I get the email my card is not authorizing the charge on. Yes, that’s the scam they are running.
I cancelled before the next billing cycle. I suggest anyone doing business with these folks to use a credit card that you can reload or one that you can easily cancel, as what happened above will happen to you. Also, before you cancel you should burn off your account funds too. Otherwise you’ll never get that back either. They do have a clause stating the threshold of what gets refunded. Mistakes take forever to fix. The 7 days they tell you is a complete false.
Reviewed June 3, 2023
Stamps.com is a company that is an approved licensed vendor of the USPS, it is NOT the USPS. It's not clear when you're using this mailing solution that you are being charged $17,99 a month for a membership to Stamps.com above and beyond your postage. As a result, I have paid approximately $60 for printing five first-class .60 stamps over the past three months.
The website is easy to use and convenient, but not appropriate for my mailing volume. The membership fee is in the fine print and you are charged for a "default" membership (meant for basic commercial use). The "default" membership fee is too high for a individual customer. They shouldn't be sending trial packets to residential addresses and charging a "default" membership fee for a public entity. The only notice of this automatic membership charge is buried deep in the "terms and conditions" for using the website. You willing give them your payment information thinking that it will be used to pay for postage, and then you get charged a monthly fee that is not mentioned in the introductory packet at all. It is shady at best! Beware!
Reviewed May 2, 2023
I have done business with Stamps.com for 2 years now, and after switching bank accounts for different reasons and I have seen for the last few months stamps.com over charges me by a lot, I ship items every week and I have been fighting the overcharges that they keep charging me for 3 months, and you call and their response is, "We will email you" and I have been charged again today 126.00 and now I know it's them stealing money every week, and I have to call every day and all they ever answer is, "We will email you with the response" and it's an excuse to take the money, there's no real reason to overcharge me if, if I purchase a label and with measurements, and weight and it cost 28.37 and I purchase 6 or 7 like I did last week and this morning I get charged 126.00 to call again these crooks to send a bogus email saying that ups had to deliver to a rural area. That's not my fault or problem.
I'm using your system and your program to purchase these labels, I also went to the ups store and spoke to a customer service and he stated that it does not matter due to your purchased ground shipping which is their cheapest delivery form, I can't believe they're still in business the way they are just charging customers cards on file that you are forced to keep on file, please help me put a stop to this scam. If I need to provide more information, I am glad to!
Reviewed April 13, 2023
Like so many others, my wife did not know they would continue to bill her forever. Lucky for us, they varied the amount after just 7 months and Discover notified me. I have paid approximately $126 for nothing. I emailed the USPS. If I do not get a satisfactory response, I will contact my congressman.
Reviewed March 18, 2023
What a scam! Both my husband and I separately were charged something like $20/year for several years for a service I never signed up for...and I contacted them that I had never signed up for any service. They refuse to cancel my bill! They are a complete scam. Neither my husband nor I use the service. It's ridiculous.
Reviewed Feb. 20, 2023
It's not clear when you're using this website that you are being charged $17,99 a month to use this. It was easy (so far) to drop the account. But very shady that it's not clear you are signing up for a monthly payment that's very high and the average person wouldn't use this service.
Reviewed Jan. 24, 2023
I have had this service for the last 3 or 4 years. I have paid for 3 scales, all which came broken and do not work. I have contacted the company about it and they never did anything about it. I have spent thousands of dollars with this company as I mail out a lot each year. It annoys me that the rates change and if you print a whole sheet and did not finish your work that day and the rates change from one day to the next, they do not honor the stamp value based on the barcode when it was printed. So now you have to spend another sheet and more money plus their stupid membership fee and add a new stamp with the 3 cents they are missing even though you printed it before the rate increase and they do not work like forever stamps.
You actually do not save money they do not do refunds so make sure you only put what you will be spending. I used to put quite a lot of money in my account as I was spending it but now I have to wait to spend it because they will not refund what is in there. Very unethical company with low quality equipment that comes broken. Customer service is atrocious and you do not speak to someone that speaks correct English. Beyond unsatisfied and pissed off at the lack of service and quality.
Stamps.com Company Information
- Company Name:
- Stamps.com
- Company Type:
- Public
- Ticker Symbol:
- STMP
- Year Founded:
- 1996
- Address:
- 1990 E. Grand Ave
- City:
- El Segundo
- State/Province:
- CA
- Postal Code:
- 90245
- Country:
- United States
- Website:
- www.stamps.com
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