Consumer Complaints and Reviews
Don't fall into their trap! I made an account with them but called the same day to cancel it because clearly I realized I don't need this and these charges. They haven't canceled my account and I am left with the charges of $30. I never received a scale or what they call "the welcome package" so I thought they canceled my account... until I received their bill.
I opened my account because I want to send a 40 inch TV to another city. I looked around. The price in UPS could be as expensive as $200. So I opened an account from stamps.com. Ended up the package was too big for USPS. I bought $40 of postage. Because things did not work out, I wanted to cancel my account. I got ten dollars of bonus from printing out stamps and sent a card back. So, when I closed my account, they refunded me $50. I am so sorry I ripped them off several bucks. I did not mean it. Actually other people were right that if you do not print the stamps right, they do not refund you for the misprinted stamps. Overall, please do not try them if you are not sure that you need to spend at $150 in USPS postage per month. The monthly fee for sure is expensive.
Sounds like a great deal, doesn't it? Well, it is, except for the fact that the $15.99 MONTHLY SERVICE CHARGE is cleverly hidden in the "small print" of the Terms and Conditions. NOWHERE, nowhere, nowhere in the "enrollment" process is it made clear to unsuspecting customers that this MONTHLY SERVICE FEE even exists. I "ate" it for the first month... that is to say, "ate" the $15.99 and canceled immediately. Why the HECK <<-- (think much stronger word here) do they have to be so shady and misleading about it? Maybe it has to do with "Alternative Facts" which are becoming part of our culture.
A few months ago, there was a letter that I didn't URGENTLY need to send but wanted to, and I didn't have any stamps, so I created a Stamps.com account for the free kit, and, not knowing I would be charged monthly, entered an old Visa that had a few dollars on it. When the kit came in the mail, it made no sense and so I just borrowed some stamps from a neighbor. A few months later, I received an email saying that I owed around $35, and having not remembered I created a Stamps.com account, disregarded the email as spam. Come December, I'm receiving monthly letters and now owe $80. I refuse to pay, but I have NO CLUE how to get them to stop sending me letters and emailing me because it is past the so-called "30-day trial" even though I haven't used the account since the day I created it. Can anybody refer me to a website to contact or phone number to call?
If you are thinking you are just buying stamps and paying for supplies to print stamps you will be surprised to see a $15.99 monthly fee appear on your credit card which does not, that I can find appear on their splashy startup package. If the Post Office really "authorized" this vendor they really should take a second look.
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Imagine my surprise when I realised that Stamps.com cost approx $16.00 a month when I was under the impression that I was simply signing up for a pay as you go service to buy stamps. I feel like an idiot for being caught out by this scam. And I am now over $30 out of pocket. I have now gone through the fine print and realised how stupid and naive I was to get caught out by their terms and conditions in this way.
Have opened account sending out books on amazon. I weigh the books at the post office. Then buy the postage. After a couple of weeks stamps.com send you service charges that are more in total than if you went to UPS ground, FedEx ground, in some cases the Post office. When the liars come back with "oh we save you a trip" what? most cases you have to go to the post office anyway. Basically this is a scam. It is very expensive in the long run. We find FedEx ground to be much cheaper and you know how much you're paying. When you question these people they lock you out and attempt fraud on charging your card. I just file a fraud case.
Company refused to issue a refund on a fraudulent charge. On 12/14/2016, my Stamps.com account was compromised. A third-party gained access to my account and made a $490.00 purchase. Stamps.com locked my account and instructed me by e-mail to contact them. I contacted Stamps.com customer service by telephone and was advised that: "due to USPS policy" they were unable to refund the purchase and offered me a $490 in postage credits. In order to receive a cash refund, Stamps.com customer service representative (Frank **) further advised me that I would have to work with my bank to initiate a charge back. Stamps.com provided no evidence that the fraudulent purchase was initiated by me and advised me to "run malware detection software" on my computer.
Imagine if someone has compromised my Amazon.com account and made fraudulent purchases. Amazon has fraud detection algorithms to detect such purchases, would immediately contact me to notify of fraudulent activity, and would immediately reverse the charges. They would definitely not tell me "run malware detection software".
I signed up for this service thinking I was paying for stamps. That's all I wanted.Turns out in all that fine print you are joining a club. I stopped using the service and got a bill for about $50.00. I called them and asked them what I owed them $50.00 for? Of course it was for being a part of Stamps.com. No stamps. Just for being in their "club". Ain't paying it and ain't using them again. I paid for my stamps which is only right. But I will not pay for joining a "stamp club". That's ridiculous. It IS convenient and it is a good idea. But the way they do business I don't like. Never again.
I tried Stamps.com for one month and then called and cancelled. For two months now I have been getting a bill in the mail saying I am overdue on my payments and charging me 60 dollars. I wrote them and explained my situation and that I had cancelled, but I still keep getting these stupid bills that go higher each month.
So apparently, I signed up for stamps.com over a year ago and I say apparently because I had completely forgotten about this until I had received my first e-mail from them today. They've been trying to bill a debit card I had no money in since July of last year and I have racked up 240 dollars in charges (15.99 a month). What I don't get is, why do they keep my account active after the first month they don't receive payment then send me an e-mail a year and a half later? Oh and the person I was on the phone with was trying to explain "It's a subscription service like Netflix". Yeah, sorry. No Subscription service keeps your account open like that after the first month of non-payment. Even porn sites cancel your account.
I signed up for Stamps.com in Sept 2015, but received no follow-up email confirmation or statement, and was unable to log in, so signed up again with same ID etc. in December 2015. Got an email asking to call if I had mistakenly opened a duplicate account. I called, as requested, and asked for the duplicate account to be cancelled. I subsequently cancelled my initial account and got a refund. But the "duplicate account" wasn't cancelled, as I asked, and I was billed $15.99 on a credit card for 14 months, with NO EMAIL STATEMENT.
I did not notice this in my online card statement. Customer service was sympathetic today when I asked for a full refund, but then I was switched to "corporate", who refused any refund initially and finally agreed to send $100 of the $223.86 owed, after over an hour on the phone. They wore me down with endless holds until it was not worth my time fighting anymore. Insisted that $100 was the maximum refund allowed, and that I had received email statements every month (not true - received no emails at all for 14 months after asking for the duplicate account to be cancelled). Overall, this is a company seriously committed to fraud, and completely ignorant of the most basic principles of customer service.
A sneak attack! I don't remember consenting to getting a premium account and agreeing to pay $15/month in addition to postage. LOL no thanks. I'll just go to the post office. You can't just charge my credit card without letting me know you're going to do it.
The no strings trial is not that. It's a scam. You close your account online and all that happens is the option to close your account disappears but the charges keep coming. Totally fraudulent.
Thank you, THANK YOU for all the reviews. I got the free trial of 9 stamps and actually had to mail a few things that very afternoon. I went to the computer, started to fill out the form with the "promo code" provided then got to the part where they wanted my name and credit card info. Read carefully about the recurring charge so I put the "application" on hold for a second and found this site with all of you! Online signup form has since been closed and removed, stamps and information mailed to me now in the shredder and long gone. THANKS!
As all prior reviewers have said, you don't realize you're signing up for an on-going service. They hide in small print that there is a recurring charge. When I was billed and tried to cancel, she tried to sell me on a scale and a different service level. And then said, I was lucky, I was still within the next billing cycle so she could cancel now and save me from the next bill! Ha! I never even tried the free stamps. It seemed too much of a hassle to line up and print on the little squares on the test paper so I threw it all out, apparently with $15.99... what a scam! If anyone knows of any other way to spread the word and badmouth this scam, please let me know. I'll write letters to whomever it takes. It's not the $15.99, it's the principle of taking advantage of an unsuspecting public.
I never authorized recurring monthly fees, can only be cancelled by phone if you can get thru.
Just like my predecessors here, I had no idea that I'd signed up for a plan requiring a $15.99 monthly charge (once the trial period ended). All I wanted was to ship a darn picture. When I discovered the funds I'd need to load didn't even come near the cost of shipping, I abandoned the whole thing... Until I saw that $15.99 charge. Outrageous! After spending 20 minutes on the phone (spread over three separate Stamps.com customer care reps hawking their sugar-coated finaglery) I was escalated at last to Victor, who begrudgingly erred on the side of reason and hooked me up with a refund. Sure, he wasn't happy about it, but he did it, because unlike Stamps.com, Victor has a soul.
DO NOT EVEN SIGN UP AT ALL!!! THEY WILL STEAL YOUR MONEY!!! I got on one time to check if this would be a good alternative to shipping. I made an account but was told it'd be 100% free. Stamps.com then proceeded to charge me $15.99 a month for NOTHING! I never once received any services or items from them. They straight up STOLE my money! Do not even go to their website!!! They will steal your money!!!
Charged my card for months without notifying. Stamps.com have been charge my business for more than a year without sending a single email about a monthly fee. The initial "welcome" does not contain any monthly rate. It just says "You will see a $15.99 charge for the first month." Absolute SCAM. Don't use them!
I just looked at my credit card bill and they have been charging me 15.99 per month from Jan 10, 2016-August 2016 for a professional service I did not sign up for. They only agreed to cancel the account and not refund me my money. How can this be LEGAL???
I was surprised to find $15.99 charged to my Visa account on August 3 by Stamps.com. I promptly sent them and stated that I been "hacked." Oh no, they claimed everything was legit and that my account was completely valid. I vaguely recalled that I may have glossed over one of their email "offers," and went unknowingly too far. However, I just don't believe I entered a credit card number, etc. and finally hit the SUBMIT. (I suspect they have some devious way of trapping you once you begin perusing their page).
I stated in my email, which I mentioned above, to cancel my account and refund the $15.99. They said that since the account was valid the $15.99 was legit, but they cancel the account with no further charges. Today, I found on my previous credit card statements I had paid them (unknowingly since I usually don't look at the statements in detail) that they have been being paid for the $15.99 for the last 4 months. So, I have lost $63.96, but I hope it is all over.
Just like everyone below, I was charged $15.99 for a service that I was not told about, had no email communication with, no receipts, no mail of any kind. This has been going on for months, with no help from customer service, only a you should've known better. When you don't know that you are being charged for a service you didn't want, and you never used the said service, what is the money going to?!?
They offer a free trial period with a credit card number but do not tell you after the free trial period they charge your credit card on a monthly basis with no statement or email reminders. My credit card is paperless so I rarely check to see if I'm being screwed. In this case I was to the tune of 12.99 a month for a year. No email or statement ever! This business is so dishonest they even charge a fee to CANCEL your account. Do not sign up for Stamps.com, you can get everything they offer for free at USPS.com.
Short story: Costs just as much as shipping with USPS directly. Postage printing didn't work for me. No real indication that you are signing up for an account. Lack of an actual reprint option (one-time reprint is just stupid). Long story: After I signed up, I attempted to print out a postage label. After selecting print I was taken to a print confirmation page, just indicating that the Stamps.com account was charged for the postage. The printer window never actually came up, so the postage was never even printed. Past that all you can do is request a refund for the postage, which I did, and you get the money refunded back to your account after some time, 5-7 business days.
Figuring that there may have been some issue with my laptop, I signed into my account from my desktop and attempted the same thing. Had to add more money into the account, which in my opinion is a little strange that they don't just charge the card per transaction like eBay or PayPal. Went to print the postage again, nothing. Noticed this time around that there is a tiny sliver of a window giving you the option to reprint. Reprint also didn't work, and you can only try to reprint the label a single time. There is no obvious indication that you are starting an account with them, from what I have been reading there is a sentence buried within the terms and conditions agreement that authorizes them to do this. Just an all around poor experience.
I was on the free 30 day trial. I called to cancel that 3 days before it ended and was offered another 30 day extension. So I accepted the offer only to find out 2 days later they took $25.00 from my PayPal credit card. Even if I had wanted to keep the program I asked for the basic plan at $9.99 month earlier and I have the confirmation e-mail to prove that. I will now have to open a dispute claims case with them through PayPal. What kind of company just robs people and has no remorse about it? I get a small retirement check and that was my food money for the rest of the month.
They took $1 from my account without permission and confirmation! And we wanted to make $15 more after the test period. Confirmation only by phone, the site is not working (not working links change the payment method). They earn on new clients, with each rip off for $1! Use the official site USPS.
I do agree that signing up for Stamps.com was a little confusing. When I was signing up I did not realize I was setting up an account, I simply wanted to order customized stamps for my daughter's birthday. After reading these I do hope my account is cancelled, I do however have my cancellation email. My frustration comes from I paid extra money to make customized stamps, in the past I received these stamps completed, however it was not until after I mailed them out I realized I needed to make an additional step to add a portion to the stamps, so I am now just hoping my daughters birthday invitations get sent and my friends do not have to pay the postage. I use to love ordering these stamps for a personal touch but it seems I will no longer be able to use this service due to the added need to print my own postage on the stamps I paid extra for.
I subscribed to the trial offer on the site in Mar-15, based on advertisement of no commitment. I called in, cancelled a month later realizing that the service will not be useful for my usage, but the service continued to charge me every month for 15.99. There were no notifications of the charges. I realized only when my credit card changed and their monthly charge did not go through and then the Stamps.com sent me a failed payment notification. I called in again to check and was told my account was never closed – what can you do... I again requested for closing of account and haven't given any new credit card information. Careful if you ever subscribe and close. Monitor your card for next few months.
Same as all of the above... Thought I was getting a FREE KIT... Instead they received $15.99 unknowingly from ME!!! When I called them only would return half of what they took! Oh yeah by the way still waiting for my FREE KIT!
Stamps.com Company Profile
- Company Name:
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- Year Founded:
- 1990 E. Grand Ave
- El Segundo
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- United States