Stamps.com Reviews

After canceling subscription they kept my monthly charge for the whole next month and my $9.00 worth of postage as well. I see more and more online companies like these taking advantage of startup small business all the time. Another lesson learned.

I would give no stars whatever if that were an option. Browsing their website for Forever stamps (and there were none), I was lured into giving my credit card information upfront. There was NEVER any upfront information regarding a recurring subscription fee. Only after checking them out further online, did I realize this is a SCAM and cancelled the membership the same day. How do they get away with this for so many years, and who in their right mind would use them?!

I have been "forced" to use them as company I order from uses them for shipping. Their tracking website is NEVER up to date leaving you wondering where your stuff is. Last time I contacted them about my package whereabouts, they never answered.

I have been using Stamps.com for many years for both personal and business. In February 2024 I decided to close my stamps.com account. I had a credit balance remaining and searched everywhere on the website for a way to request a refund, to no avail. I called the company directly to request the refund and was told my request was submitted and a refund would be issued back to my card within 4 - 6 weeks. It has now been 8 weeks, I have made several follow up calls and still no refund. I cannot believe how poorly the company interacts with their customers and how difficult they make it to receive a simple refund, quite frankly it seems intentional. I would not recommend stamps.com, there are other companies out there who offer the same service without the problems.

I am currently being scammed by Stamps.com. The company have been lying to me now for about 5 months over a refund of postage to me of $503. I’ve spoken to support reps and two supervisors who never returned my calls.

To whom it may concern, am writing to warn people about the terrible cancellation process of STAMPS.com. I have been trying to cancel my subscription for more than four months, but I am still getting charged every month. I have evidence of my bank statements and email correspondence that show my repeated attempts to cancel. This is unacceptable and frustrating.

Software is buggy. Printing multiple shipping labels at a time, it would lock up and not print but charge the account. So needed to buy more postage. When I closed the account on 12/16/23 it had a $900.38 postage balance. Endicia's site says refunds take 6-8 weeks. It's been 12 weeks. I just got an email from "the office of the President of Stamps.com." They are so sorry, this refund will take ANOTHER 6-10 WEEKS. Don't know if I'll ever see this money. Endicia and Stamps.com are the same company. Avoid both!

So I needed to ship a couple packages which I rarely ever have to ship anything so I googled where to ship and it recommended stamps.com. So I shipped my two packages when it was pretty easy to ship them so now a month later I see a charge for $20 on my bank statement. Sure enough they slept in us to subscription without me knowing it must have been in the fine print or something when I ship those two darn packages. So just beware just go on USPS.com and ship your packages avoid any kind of subscription. Also now that it's past the probably the month they're probably going to charge me another $20 for the month before so that'll be 40 bucks plus whatever I paid to ship two packages. This is ridiculous! I rarely ever ship any packages and would never agree to pay 20 bucks a month for the subscription that I would never use.

I tried out the services, however, never signed up for anything because I realized the service was not cost efficient. A few weeks later, I received a charge for $19.99 on my credit card. When I called about it, they stated that I was enrolled in a monthly subscription. I never signed up for a monthly subscription. I requested a refund. They said "no". They agreed to cancel my service going forward but they could not refund the fraudulent charge of $19.99. I was told, their "system" just simply would not allow them to do that. I requested to speak with a manager and waited on hold for 30 minutes until I finally hung up. I'm out $19.99 and really frustrated that they got away with this.

I bought some materials for shipping and postage in September, 2023 from Stamps.com. Unbeknownst to me, they opened a subscription and I was charged $21.55 for four months without any services being provided. I tried contacting them but no telephone numbers are listed on their website, nor did the website show me as an account holder. Fortunately, my bank canceled the subscription and credited back the charges but I had to get a new card for my account. I will never use Stamps.com again.