Stamps.com Reviews

I read the reviews for a product (stamps.com) and everyone had the same experience as me (ANGRY). This emboldened me to go back to them and DEMAND ALL my money back, which they (90%) did. If I hadn't seen here that EVERYONE had the same fine print huge monthly service fee, I never would have known what a scam this company was running. I told stamps.com that 200 people all had the same complaints and a class action lawsuit would be easy get rolling.

$16 monthly fee hidden at sign up. I'm pretty sure I was never told there'd be a monthly fee. I bought one stamp as a test and then racked up $100 in fees before I realized they were charging me. Yeah I'm stupid for not checking my credit card statements closer but they're scamming people.

This operation is a scam. Like others have said, you think you're buying a couple of stamps and they end up charging you $15.99 a month. When you finally figure out there's a pattern on your credit card bill, it's too late; customer service department turns a deaf ear to complaints. They refunded one months' charges, but they've been charging me for a year. I will tell everyone I know not to even click on this site. You could probably make money being legit, Stamps.com. What reason is there for you to scam people in this manner?

Stamps made sure that I won't see that their service cost $15.99 a month. I printed one stamp for $3 that cost $4.50 on USPS website. Today I found out that that stamp cost me $16 and would cost me even more unless I spotted that charge in my credit card statement. How a company that is publicly trading stocks can have such a lousy business operation? How many people are being mislead every day?

I signed up for Stamps.com about a year and a half ago to purchase postage at home quick to send out some gifts to my nephews. Been paying for it (literally) ever since, $15.99/mo. The debit card attached to the account expired last month and they've been unable to bill me so they've been bugging my bank over it. My bank called ME because they are sick of Stamps.com trying to bill a dead card. I read the horror stories online and called to cancel this morning. About the first thing the customer service lady did was try to sell me the cheaper $9.99 plan. I told her I was only interested in canceling and she tried to sign me up for it anyway and asked how I'd like to pay for the new service plan today. I told her "Excuse me?? I thought I made myself perfectly clear when I said I don't want any plan. I just want to cancel the account." Then she says she'll just go ahead and sign me up for that and I came uncorked. I asked her if she was some kind of pinhead and if she was even listening to me.

My daughter needed postage for a package and didn't have time to go to the post office. She thought stamps.com would be convenient. She vaguely remembers seeing a pop-up that said something like "why we need this information" when she was buying her postage, and clicked through it without reading the fine-print. She has just discovered that she has been billed $15.99 for several months for a service she only used once - apparently this is on top of the $10 or so minimum charge (of which the postage itself cost only about $8). The company now refuses to remove all but the most current month's charge, telling her she agreed to their terms. They slide this monthly charge past trusting customers in those fine print pop-ups that we all click through too quickly. AVOID THIS PLACE AT ALL COSTS.

I had some difficulties with the other major online postage provider and decided to try Stamps.com. Thoroughly disappointed. Their software is clunky and very difficult to use. I literally tried for hours to make it work to no avail. I finally got it to work (somewhat, just by re-entering the same required info many times) and needed to add some $ to my account and that worked fine (they took my money). Tried to finish the process and got the same stupid popup window that I had before and had to start all over again. Tried several more times with the same result. Had a friend of mine on the phone who uses this service regularly to help step me through.

I did not complete the sign up process and they billed me anyway. When I called them on it, they told me I had a contract and did not want to give me my money back. They kept trying to sell me.

Needed stamps and saw online ad for Stamps.com. I wanted to save a trip to the post office and signed up. However, I never got their product to work and forgot about it. Now I realize they have been charging me $16 per month for the last half year, even though I never used their product. I would have never tried to use this service had it been apparent to me that I am signing up for a subscription. So they are probably deliberately hiding this in their fine print. Now I want to cancel and they are telling me I have to call them during business hours. I am working during that time and have more important things to do. This whole experience feels like a scam to me. Is it?

Like all the other reviews, I was unaware until I looked closely at my credit card bill that I was being charged $15.99 every month for a service I determined was not going to be useful to my business. I had a difficult time canceling because you cannot cancel online and even though I never used the service and had to resort to a chargeback with my credit card company to get their attention, they still said that the service fees were valid because they had opened a virtual account portal for me, whatever that means. Why would the USPS be affiliated with a company that is obviously ripping off its clients?

We do not know exactly how stamps.com "signed" us up for "service". We suspect it was similar to another person's experience where they gave too much information and by default agreed to terms that no one should have with anyone's credit card and by default were "signed" up for their "services". We expect that it was clear that it was too costly for our use and did not decide (or so we thought) to use their service. However, our card questioned the charge and we became aware that without our explicit consent they billed us for months and cancellation is difficult.

I am so angry that this company asks you to sign up just to explore their site so I did that. They sent me a welcome package but I realized their product was ridiculously overpriced so I did not purchase anything from them. I just realized they charged me 15.99 for nothing. Saying I made a subscription. I am so angry, these people are just going to keep making money this way. What a scam. It is a horrible thing to do.

We never realized that Stamps.com had started charging us $15.99 per month for the last 2 or more years until I happened to look closely at our credit card statement this month of May billing. I called them immediately to question this, since we have never ever used the "service" and they never ever notified us that we were being billed and not using this account. They intermediately cancelled the account and that is the end of it. How can we get them to refund us money for service that we never asked for or used?

During December 2012, I had a pile of Christmas cards I needed to mail out, and to save time, I looked into Stamps.com. I created an account, perused their site and determined that it was not the option that I needed, and instead got my stamps the old-fashioned way. A year and a half later, I discover that they have taken over $200 worth of service fees from me! For a service I never once used! I discover this on Saturday, and Stamps.com doesn't allow customers to cancel their account online, and I must wait until Monday to call them. I can sign up online, but can't cancel? Shady, shady. Their website is intentionally deceptive, designed to mislead. I just wanted to mail some Christmas cards, and instead I'm forced out of hundreds of dollars from a company I never used.

If you go to the Stamps.com website, then click on the Signup button. It's easy to miss the fact that there is a 4-week trial period, and a monthly fee of $15.99 to use the Stamps.com service after the trial period. Dishonest practices to deceive user is getting free stamps, scale and so on. Definitely not a service for ordinary people. Operating on the verge of Scam.

I was somehow signed-up to receive Stamps.com - print your stamps services and charged for three months of service that I did not want, downloaded no software for and never used. I ordered photo stamps but never knowingly signed-up for anything else. When I tried to make a complaint online to the Postmaster General, I was informed at the very end of filling out the online info that I would have to pay a $25.00 fee to lodge the complaint. Sure Ollie! I have filed a complaint with Discover Card and hopefully they will get my money back for me. No more photo stamps for me and if I were you, I would not go into the stamps.com website unless you want to be billed for something you don't want. Who's steering this ship Uncle Sam?

They automatically charge your credit card $1 to "test" if it works. They won't let you cancel online. You have to call the 1-888-434-0055 number M-F 6am - 6pm PT. They will charge $15.99/month as a member at the minimum. If you try to go to ANY link on their website they all go to blank pages. Total scam! Going back to the old trusted and real business USPS!

I can't cancel my account online. I enter my cc info to buy stamps and did not work, could not use their service. They charge me 15.99 with the promise to refund. No refund and now they will charge me another month. How can we stop this scam? The CD's is flying to every household in the US...

I signed up on Stamps.com and realized like everyone said they want to charge a fee to buy stamps. I immediately called them to cancel my subscription and to my surprise I was billed $9.99 for a packet that they said was free... The lady on the phone was very rude and telling me I just wanted something for free. I told her I did not want to use their services and why should I pay $15.99 a month to purchase stamps when I can purchase everything directly from the post office website for free. Shame on you, Stamps.com for misleading your customers like you do...

Do not use this site - they hide the $15.99 way in fine print and you get charged this as a convenience fee??? I thought this would be easier and of course didn't get into the "way fine" print to pay them $15.99 a month for what???? I was unable to get my money back, and we'll see if the account is canceled for real, which by the way you must call to get your account canceled, no way to do it online. The number to cancel is: 888-434-0055. I feel that if you can setup online you should be able to cancel online as well. This is a scam in my opinion and they should be ashamed of themselves. You can get packing supplies free from the USPS and use their site for free, so shame on me for not researching this better.

I wish I had read the reviews here before I got involved with Stamps.com. Like others, I thought I could buy stamps on their website and gave them (without any obligation) my credit card info. I did not buy anything nor agree to sign up for an account but this month I have noticed a $15.99 charge on my credit card. Also, I can find no way to cancel my account on their website. I would be surprised if this company is not doing something illegal. It is just an outright scam! Fortunately I have an Amex credit card and they are usually good about sorting these issues out. But it is very concerning that I cannot cancel my Stamps.com account.

Stamps.com looks like the US Postal Service website. I wanted to send a package via USPS but inadvertently created a Stamps.com account. I did not send my package but received a $15.99 reoccurring charge. It was months before I realized the issue. I called Stamps.com and they confirmed that I have not used their services but they could not refund the charges.

36 months ago, I created an account using ShipRush.com which uses the Stamps.com API to provide one with shipping labels. Darn thing never worked. ShipRush.com software was great, but the Stamps.com system rejected my credit card information repeatedly and never let me charge/purchase postage credit; thus, I never used the account to do what it is supposed to do - purchase and print postage.

Offer the same postage discounts as eBay and free stamp sheets. Your cost for postage is not only higher than eBay but Stamps.com also charges for the postage sheets compounded with a monthly subscription. I thought that I would be saving more overall on my flyers postage by subscribing to your program but I ended up paying more on both ends. I used to buy stamps online $52.92 for a 100 stamps. When I compared them with Stamps.com, it came up to $48.00 that's difference of $4.92 in postage saving only with Stamps.com. However with Stamps.com I now have to pay a monthly subscription of $15.95 and use my printer, energy, ink, if I choose not to buy Stamps.com sheets then, I also have to use my own paper. So there goes my $4.92 that I save with Stamps.com in postage only. In the end I will be paying more for my postage needs with Stamps.com than with USPS and eBay. Stamps.com is a convenience postage service company that provides postage on demand at your finger tips in moment's notice which is nice if you can afford it or want to but, in my case, I neither can nor want to.

Suddenly I see a $15 charge on my credit card. I go to Stamps.com and find that I have been signed up for a "monthly service" for $15 and change. I looked into Stamps.com weeks ago and entered my CC info because I thought I could buy stamps online. That wasn't the case, so I cancelled the transaction. Next thing I know I am disputing this charge on my credit card. SNEAKY SLIMY SCAM.

I didn't know I was being charged for something I never used but was billed monthly of $15.99 for a year and a half and were never able to get this back. PLEASE BEWARE!!

I really can't believe my own story. I place an online order for photo stamps and requested rush processing. I called the company in advance to find out how quickly I would receive them because time was of the essence. I was told, not promised, that my order on Wednesday morning would likely be shipped on Friday. So I placed the order. Their machines broke and I was never informed. I called on Thursday and was told they would be shipped on Friday. I called on Friday and was told they would be shipped on Monday. I called on Monday and was given a FedEx tracking number as they would be delivered Tuesday evening. They weren't given to FexEx until Tuesday.

I canceled service due to software issues that Stamps.com would not resolve. They refused to cancel and continue to bill me July 2013 to present. In July 2013 I received notice of a software update for the application Stamps.com. I downloaded the software but it stated the file was corrupt. At which point, my Stamps.com account no longer worked on any PC. I contacted them by phone, email and mail requesting assistance. I received none. So I notified them that I was canceling. No response.

I was charged $15.99 per month without realizing that once they have your credit card number they start charging a monthly fee. Not sure where they stated this fee but it sure is hidden!

I used an obscure credit card for my Stamps.com account, thinking I was just paying for more postage fees, not a service charge. GRRRR. I thought they were up-charging rather than monthly fee. What a sad and expensive mistake. Shame on me! I hope others are aware!!!

This company misrepresents itself as being the United Postal Service using the logo of the USPS and fonts that are not legible on my monitor to say they are just a vendor. You THOUGHT you were just buying postage. NO, YOU ARE BEING SUCKERED INTO A MONTHLY FEE. I would have NEVER known had I not had to change my card number. They won't get another dime from me. I'm writing Hannity too. They advertised on his show.

Pretty much experienced the same circumstances. When I went online to look at my account, I was not able to log in because my password was not accepted. I tried every password that I can recall ever using to no avail. I am now concerned that I may not have completely established an account with Stamps.com and am thinking that perhaps I am due a larger refund than the flat $100 that I settled for.

I was looking for a way to order stamps online. I started to fill out my information but about halfway through decided that this wasn't the right service for me. It was trying to get me to buy a scale and I only wanted a sheet of stamps. I usually just mail letters and not THAT often, so I closed out the window before I finished. A few weeks later I got a packet with some stamps but I never got charged anything so I forgot about it assuming it was only a gimmick to get me back.

Somehow, when I Googled online postage, I was directed to stamps.com and, of course, mistakenly thought it was affiliated with the USPS. Looked good, so I signed up and then found out there was a monthly fee. I decided I didn't do enough business to warrant that so I called to cancel. I was told they would extend a month and it would be reduced to 9.95 or so a month. After that, I discovered these Consumer Affairs complaints and called back and completely cancelled. I didn't have to wait long and they were cooperative. Now to see if they actually refrain from billing me. Disappointed. I might have stuck with it for five bucks a month.

I tried free trial, but felt that it wasn't worth $15.99/month. There's no cancellation option in "managing account" online and I have to speak to representative. I was on the phone for 30 minutes! It was so hard to cancel. Don't try it. It's not worth it.

Signed up, decided it wasn't worth the 15.99 to subscribe to Stamps.com, called to cancel my account and was on hold for 35 minutes! Had to hang up because I couldn't handle the on hold muzak and still have not been able to cancel my account.

I fault myself for buying 50 sheets of NetStamps labels from this company. In my rush to buy stamps for Christmas cards and join the modern world of purchasing stamps from the USPS over the Internet, I somehow stumbled onto this company believing that I was dealing directly with the USPS. I thought that I had bought sheets of labels on which I could print stamps for the amount that I paid for the labels, minus shipping costs. Ok, so I obviously did not read the contract thoroughly. However, I certainly DID NOT sign up for a monthly plan.

A recurring charge for $15.99 just showed up on my card. I never was able to get their site to work because of the particular web browser I use. I called their support and was told to use the web interface, which of course didn't work either. Therefore, I was never able to receive any product, service or conduct any transactions. I just got off the phone with Stamps.com rep and was told I was paying the monthly fee for "access to the service". My point is that with no capable interface to their services, I am unable to use them. I was, however able to get the account closed, received a confirmation of the closure, and a statement balance of $00.00. Now, I must go back to my card issuer and dispute the charge.

Stamps com has deceptive practices... after canceling during their trial period, never receiving their free postage offer, nor their free postage scale... never using the service after cancellation they have proceeded to collect a monthly fee from me each month for 8 consecutive months.... What a hassle... Stay away from them...

I signed up for Stamps.com. I thought this was going to be similar to my USPS.com account. I used $11.03 in postage and was charged $111.93 in monthly fees. When I called to cancel my account, they would not reverse any of the monthly fees, so I had to dispute them with my credit card company. I told the account fees were 10x the postage I was using, so they tried to offer me a $9.99 per month account. I told them that was still 6x the postage. I don't spend $120 a year driving to the post office to buy an annual $20 in gas. Stamps.com claimed the month fee was disclosed in the terms and conditions as well as the welcome email. It certainly wasn't disclosed in the welcome email, and many other people did not see it in the terms and conditions either. I would be happy to join a class action suit against Stamps.com.

I found recurring charges month after month. Despite my canceling the account, they again started charging. Beware!!!!!

Be really careful about recurring charges from Stamps.com. They charged me for over a year without my knowledge about it and were unwilling to refund me the money even though I wasn't using the service at all! Really Disappointing :-(

If you shut your business down and close the bank account linked to these people, they'll just keep your account open indefinitely. You won't get a notice. They don't use the mail to notify you and when you find out, if you happen to check your old business email a year later, you'll find they've just been billing you silently. When you call to close the account they'll try to sell you other services even if you've told them repeatedly your business is closed. Then they'll send you a giant bill. Read the fine print! But never trust a company that works off the regular patterns of all other companies. That's how a scam works!

This company is a complete scam! I received my 2nd invoice from them after canceling the service (which I never took advantage of) via email. I received another invoice and took the time to call customer service. The rep advised the bill would be voided 2 months ago. Today I came home to yet ANOTHER invoice totaling 79.95 and the rep said there is no record of my previous call and "you CANNOT CANCEL VIA EMAIL!" After going back/forth she spoke with a manager who offered 25% off the total bill with what seemed to be a smile. I assured the company that I will never pay for a service that I never used AND that I previously cancelled thru the proper channels. Total rip off!

I am getting charged $15.99 for nothing! I rarely use stamps.com and when I do, there are always problems. The software is bad and often the items don't print but you get charged for them and it takes an act of God to get a refund. I didn't even realize there was a monthly charge or I never would have signed up. Tried to cancel account and was on hold for 1/2 hour before I could actually get someone to do it. They put me on hold again because I "threatened" to call the Better Business Bureau which they stated required them to forward me to a supervisor. People - do not use this company.

I noticed I had a recurring charge on my credit card for $17.95. By the time I noticed it, there were four charges stacked up. I had been paying off my credit card each month but I never looked at all the individual purchases. My first charge was August 5, 2013. So today (12/3/13) I looked online to cancel. I figured if it was an online service I could cancel online. Wrong. So I called their customer support number to 1) cancel this subscription account and 2) get a full refund of $71.80. Be prepared to wait upwards of 5-10 minutes to even get someone.

I looked at the Stamps.com site at one point while I was trying to purchase postage online. Ended up going to the official USPS site. They do look alike. I cannot figure out how Stamps.com got my information and started charging my credit card. What a pain to clear up. They did not want to cancel the account online. They wanted a phone call. I tried to go to the site to figure out what the charges were all about. My email associated with the account did not have any password that I would have used. Also the account showed no activity. No postage was ever purchased. What the heck? Don't even look at this site. I'm still in dispute with my credit card company.

After their having charged $15.99 to my credit card for three months, I finally noticed the fact on my credit card statement. I didn't have any idea what that was all about. I went to their website and found out what they were all about: the ability to print postage on your computer. I am not a business. I buy 100 stamps at a time at the post office and that usually lasts me well over a year. I need the service they are selling like Ray Charles needs a telescope. I called my credit card and disputed the charges and I think I'll recover those charges. The woman I talked to at the credit card company said they have a lot of these kinds of disputes with Stamps.com. The thing that really bugs me is how they were able to get my credit card number. I am positive I didn't give it to them.

If you forget to cancel the free trial, after you figure out how to print the stamps of course, they will bill you and if you have no money in the account, they will try to charge you every weekday. I did not print one stamp during my free trial and I couldn't cancel online and finally got the time to call (they are not in my timezone) and they said I will be sent a bill for the first month and she will "waive" the second month's bill even though the billing cycle already started. Thanks for nothing. I did not print one stamp and I am being sent a bill for 15.99.

In January 2013, I ordered stamps online where I downloaded a photo of my dog. This was a ONE TIME order and I did not, to my knowledge, sign up for a subscription. I NEVER received my stamps in the mail and recently discovered stamps.com has been charging me a monthly fee of $15.99!!! For what I am still waiting to find out. You will have to call your credit card company to "charge back the fee" and make sure they are blocked from charging your card further. Unfortunately I did not catch this charge until 7 months after the initial charge leaving with a loss of $111!!!!! They are very deceitful and should be put out of business!!!!!

Two years ago I set up a stamps.com account but after realized the stamps I printed would have no glue, I never bought any. I did not realize at the time that they would be charging my credit card $17.95 per month with no email notices of the charges. They even were able to continue charging when expiration dates on the card changed. Just a few ago a monthly charge failed to go through so they send me and email notification. At first I thought it was spam or phishing since I was unaware that I was enrolled.

After the death of my husband, I was signing up to mail some packages with US Postal Service online. I completed what I thought was my transaction, and then began to receive items in the mail from Stamps.com. I had not - knowingly - contacted them at all. Turns out, they horned in on my contact with the Postal Service. Their colors are exactly the same as the US Post Office, and they simply 'took over' my ongoing contact with the USPS. They signed me up for membership, began charging me monthly charges, all without my knowledge. They have been reported to the Commerce Commission, as well as the USPS. After cancelling my account, I was still billed $2.74 for package insurance. What a ripoff they are! Their Google address appears to be a slum address somewhere in GA.

Stamps.com is a rip off. Don't ever sign up for it! I have given them several $$$ of my money when I could have just used the USPS. They debited my account on Friday and I called to cancel today. They refused to credit back my $15.99 after I canceled; however, if I would "stay with them through this month", they would not charge me.... DON'T USE STAMPS.COM!

Signed up for a free month, and 30 days later, was charged 15.99 although I had only created on .44 stamp. I called to cancel and was told that I still owed because the change for the first month. I explained I was told it was a free trial month and they said they never offered it. They kept trying to get me to stay until I finally yelled "Just cancel it now"... Not only did they cancel it, they put through a charge for the remaining balance. I have to wait 30-45 days for my refund of postage I had on there! The rep was rude and not helpful at all...I want my money back, but after waiting almost 20 minutes on hold, it is not worth it. Stay away from them!

I initially tried to cancel online (waste of time, got a generic email response from someone named Phillip **), but canceling online is not an option with their company. So I called and spoke with a couple of different people before I was successful at canceling. I only used their service for a "free month" promo they were running. But during the cancellation process I was informed that I had an outstanding balance of $31 ($15 monthly fee + a $15 "service fee" - what?! I thought I had a "free" month??).

I began noticing monthly debits to our business account for $17.95. Unfortunately, I assumed this was something being used by an employee legitimately. After 13 months of debits, I discussed it with the employee because we do very few mailings, and he told me he'd never signed up or been using Stamps.com. I called Stamps.com and discovered that the account was in my name, and the credit card number was my company card! I tried to cancel, and was told the equipment wasn't working and someone would call me back. A week went by with no call. I called again, and the account was cancelled but I was told I could not receive a refund of the $233.35 that had been debited from out account.

I regularly buy postage online at both the FedEx and USPS websites. For USPS, only Priority and Express postage can be purchased online. I wanted to explore Stamps.com for more USPS postage options which was a big mistake! I did enter my credit card data when asked but there was absolutely no warning on the Stamps.com website that I was signing up for a $15.99 per month charge - I assumed that as I had not purchased anything that would be the end of it. I frequently check the credit card I use for online transactions and today I caught the $15.99 charge from Stamps.com.

When trying to purchase stamps for Christmas, I thought I was on a USPS website. Had to sign in. When I realized there was a monthly fee, I voided my purchase and thought it was done. I was not opening emails from this site because I was not using any of their services. Instead I was accruing a monthly fee. I could not close the account online. Can only close the account over the phone. Rather than ruin my credit, I was forced to pay.

Once again, I'm unable to print. That's today's issue but there seems to be a different one all the time. They're very undependable. The amount of time I spend trying to fix problems (and waiting for postage refunds) hardly makes their claim (that there is no more need to go to the post office) valid. This is among the most undependable online services I've ever used. Customer service is on Pacific Time which doesn't help those of us on the east coast. At least the post office is open during my "normal" business hours.

I registered for a new account with Stamps.com. Nowhere did it indicate I would be charged $15.99 per month to access this website in additional to the cost of postage. I checked the Terms and Conditions and every other place I could find on the website. Only after I submitted my credit card information, which I thought was to purchase stamps, it indicated I would be billed $15.99/month. I immediately called and cancelled the service. The customer service rep insisted that these rates are plastered all over the website before I submitted my credit card information. She is wrong. I asked her to tell me where in the Terms and Conditions it mentions anything about monthly access charges. She couldn't (because it isn't there). Stay away from this company. Go to the post office and save yourself a lot of money!!

Stamps.com had been charging my credit card for months, though I never signed up for service or used them. I hadn't noticed because this credit card account has multiple users, but when we did, we called to cancel. They said they would, but when we got a new card, they somehow started trying to charge us again. These people are simply crooks. Avoid them like the plague.

Several months ago, I was in a rush and was trying to print stamps at home so I signed up for some free service from Stamps.com. It asked for a credit card number (even though the website stated I would not be billed) so I was a little suspicious, but the site is endorsed by the United States Postal Service so I figured it must be somewhat legitimate. I never ended up printing any stamps at all from the website, and I never went back. I just noticed that they have been billing me $15.99 every month as part of a "Pro Plan", which I absolutely did not sign up for.

I used the service to print postage for something and I had no indication that I was signing up for a monthly service. After charging me $15 for 2 months, I noticed the credit card charges and called to cancel the account. They said they charge arrears and charged me for another month. They tried to give me a million deals to keep my account open and finally agreed to close it when I got nasty on the phone. At the end, I lost $40 to their scam... Avoid this service.

Charged me $15.99 while I was not a member anymore. I called the customer service. A woman answered the phone and cut the phone. Get away from them. It is a scam, a real scam.

I opened the account on trial basis, used a 50-cent stamp, and was charged $15 fee for every month; and when called to close the account, they wanted to charge a closing fee and not help on the fees already charged. They truly cheated me on this. Please do not try this. They are ripping and sucking money out of us for nothing.

I had the same experience many others have already mentioned about Stamps.com - signed up for a subscription I did not want, payments made without my consent, etc. Additionally, although I had joined using a promo, I was still charged the first month's subscription (a charge I had cancelled with my creditor, thankfully).

This company is so misleading. I started the signing up process, entered all of my info, placed my order and then decided not to use their services. I emailed them and cancelled my order. I thought that was the end, until 3 months later, I found out that my credit card had been charged each month for services that I did not use or want. They would not issue a refund because I had not "cancelled" their services in the correct order. I had to cancel my credit card to stop the charges as one more month went through. Now, I'm getting collection notices. I've called, emailed and written them. I've NEVER used their service, nor ever will. Talking to a "supervisor" does not help.

I wasn't being provided any services yet having my account charged on a monthly basis. To cancel was not straightforward and a shady process overall. I'll never purchase/use anything associated with Stamps.com in the future.

What a fool I was. Warning: Never, ever use Stamps.com. Horse's behind, I tell you! I will tell everyone I know to never use them! They charge you an arm and a leg and I have yet to use the first stamp! I don't even remember signing up for this. I thought I was ordering stamps to be delivered to me in the mail! They are so slick! Again, do not use Stamps.com unless you want to be scammed!

I don't even remember signing up for this - I know I was trying to send a package by printing a label online with the USPS. I thought the charge was for my package. I know, I wasn't checking or reading closely enough, but I hate it when a company makes a fool out of me and gets my money! I should have received a very specific receipt for the transaction, outlining exactly what I signed up for. When companies don't do that, they are highly suspect. There should be a law against this method. When I tried to cancel, they kept offering me other options, and it was all automated - no real person to talk to. They don't want to listen to you rant.

I signed up for the 4-week trial but forgot to cancel and was charged $15.99. I don't send enough mail to justify $15.99. No problem, my fault. However, when I went to cancel my account, there was nowhere on the site to do so. Big red flag that something is not right here. When I called customer service, they tried to get me to move over to the low volume plan, which I probably would have done in the first place if that option was there to begin with. I asked him when that option would be available online and that I may check it out in the future.

I think it's a scam they make it so hard for subscribers to cancel! One should be able to do so by launching the application (with an internet connection) and have the option right there to manage your account and cancel or go online to their website and cancel. I used their product infrequently yet paid for full monthly membership (on top of the costs of postage) for many more months than I wanted to, just because I couldn't take the time to figure out how to cancel my account. I'm sure that's exactly what they want to happen!

I had an account for many years but no longer needed it. When I called to close the account, I was told (very quickly) that the remaining balance would remain in my account until I reopened it. When I pointed out that the Help says the balance will be refunded, I was told that was a "different way of closing the account”. I said I wanted to close my account in that way. The representative then said I would receive the money.

I signed up in May 2012 because I needed to print a few stamps. After almost a year, I realized that they have been charging for $15.99 a month since that time. I don't remember anything about that service fee. Furthermore, the contract agreement they sent me at the beginning does not mention anything like that. I am really pissed, and I see I am not alone here. If anyone is interested in considering a class action, let me know please.

I tried to register for an account. The website said it could take up to two minutes to create an account. After I gave my CC number and other personal information, I waited more than 5 minutes for the account to be created, and finally closed the program. Then, I read the reviews at this site. It is obvious that Stamps.com is a scam. I will tell everyone I know about this bad experience. Shame on you people!

I am 70. I never signed anything. They did not send anything. I cancelled in November when I saw the charge and they did not stop taking out $16 every month until March. What is more disturbing is how did they get my credit card information?

I made a call for cancellation of my membership, even when I didn't become a member. I have been paying them a long time. I was really angry for the company and myself. The person on the phone wasn't helpful and I requested to talk to a supervisor. She wasn't nice and told me that it was my fault. Still, I got a refund for 6 months. It is nothing for me but that made me calm down a bit.

There are no services of any consequence that Stamps.com offers that are not offered by the US Postal Service online. It is excessively expensive and cancelling the account after many years as faithful client proved both tedious and unpleasant. They were quick to charge me a full month's fee for the two days that passed between my last payment and my request that the account be closed. In short, the best bet for the average user is the US Postal service, not Stamps.com.

I received a flyer in the mail saying that if I paid shipping and handling, I would receive free supplies, a scale and free postage. I got none of them. What I did get were charges on my account. When I called, I was told that I didn't pay the amount for the shipping and handling for the scale. If I didn't pay then, how did they get my credit card information? I called to cancel just now (this is what I was told I had to do from an email I sent). I obtained my cancellation number and was told that if I kept my account open, the last month charge would be waived and also for the upcoming month.

Stay as far away as you can from this company! They represent themselves as the United States Post Office and they are not! They are hoping you overlook your credit card or checking account statement for $15.99 (I'm sure that is what they count on and I am sure they did some research that these small monthly charges are generally overlooked). They will keep charging your account forever with no way out. It's horrible. I can't believe the state of California hasn't shut them down!

I signed up for the trial because they advertised lots of free stuff. I had to pay $9.99 s&h for the scale, which I realized in advance. I think that was a good deal on a digital postal scale. I received the scale, some NetStamps sheets and a bunch of postcard to mail back for account credits. The postcards have to be mailed using NetStamps and you can only send one per month after the trial period, so that's a little shady. (I think they advertised $50 in free postage, but you only get that if you pay for four months after the trial period and do the postcard thing.) They don't have software for Mac. The site interface functions but isn't great. I mailed one package with them and paid the same amount as I would have going through usps.gov.

I received a promo letter in the mail. The promo said they would give you 30 dollars or so worth of stamps for signing up. So I did. Afterwards the site only showed $5 worth of free postage. That seriously bothered me. After a few days, I realized that I would not be using the service and logged on to find the cancellation button or link. Well, to my surprise, there was no cancellation link or button. That was a red flag! At that point, I knew it was either a scam or a company with scam-like business practices. I program websites and software for a living; all respected companies offer a cancellation button on their website.

I thought I was signing up for an official postal service (USPS) to ship from home. I received a postal scale, which worked for exactly one transaction. I was unable to print the postage that was "Free" with their deal. When I tried to log in to cancel, they denied my email/password combination, so I sent a "forgot password" request, but never got a new password email. So, for months they've been charging $16 to my account for no services. I get a busy signal or wait for over 30 minutes (then give up) with the phone number. This is a ripoff racket.

I signed up thinking I was using a USPS site to purchase books of stamps for the holidays. In January, when I was charged $15.99, I immediately called and asked why I was charged. I was told about the monthly service fee which is paid in addition to purchasing postage. I then cancelled my account with resistance from the company for they wanted me to buy a less expensive "plan." I declined and they told me I would be refunded and would receive an email within a few hours. I did get the email and it stated that I would be credited $14.96.

I registered on Stamps.com to check out their services. It requires me to create an account with credit card info. It is advertised like it is as USPS service. It is misleading, number one. In the whole process, it did not explicitly mention that there is a monthly fee of $15.99. Today, I received this transaction from my credit card. I called them immediately to cancel my service. I did not use their service and did not download any of their software at all; therefore, I asked for the refund of first month's fee. They refused. This kind of business practice is really not acceptable. I am not sure how many of you already fall into their trap.

Stamps.com is a scam. They write all of their terms in small print that you can barely see. They charge $15.99 a month for something that you will probably never use and they charge you this fee when you are not even aware you have agreed to this. Then you get on the phone with a snooty customer service rep, who starts reading off the terms and conditions, as though they are programmed to repeat the same lame excuse for ripping you off over and over and over. On top of the $15.99/mo ** charge, they sent me some promotional scale that I never ordered and charged me $10 in shipping for it that they refuse to refund, even though I sent the stupid thing back and never logged into the site after creating my initial account.

I have canceled this service a couple of times, and they still email me with non-existing bills. I had to get a new account so they couldn’t charge me. I canceled again in November. Today, they wanted another payment. They were having problems stealing from the one I had closed, so they emailed me and informed me that I was still active and was being charged.

So I used stamps.com once and after 2 months, they charged me $15.99, which is completely **! Never use stamps.com because they are just a scam. Also, I am positive that they waited 2 months before charging me, just to make me forget. I'd love to sue them for a refund if an attorney is willing to help me out.

I signed up for a free trial similar to another reviewer. I admit that I got busy and did not scrutinize my credit card bill every month. I thought I was inputting my credit card number for the purchase of the postage only. When I realized that I had been charged $15.99 for several months, I called to cancel the service. It was like pulling teeth, and the representative told me that since I had postage that was already paid for, I had until the end of that billing cycle to use the postage and the account would then close. That did not happen. I was charged again.

I registered on stamps.com to check out their services. In order to fully examine their services, you would have to set up an account. In order to set up an account, you would need to provide your credit card information, etc. Once you set up your account, you think you are good to go, but surprise! One month later, without any notice, you are required to pay a fee of at least $15.99. I signed up once. I never again went on their site nor have I used their services. So why would I be charged? I think I would be able to get a refund. This only sounds reasonable.

They have no morals, greed only. I don't take kindly to being charged for nothing and then being told I will not be refunded by someone who confirms they did not provide any good or service for the charges. I entered my card # on file for the shipping charges I would incur after I actually mailed something after I got my business up and running. Only, I noticed that I was charged $15.99 so I asked that my account be closed and refunded. Not only did they not close our account, they conveniently billed us again the following day. Beware! They lie about not receiving a request to close accounts so that they can bill you again and again. I now wouldn't use them if they were the last carrier on earth. I hope the $32 is worth the lawsuits, negative blogs, bad reviews, loss of money in monthly fees they would have received. I hope all of you who have been robbed by Stamps.com dispute the charges with your credit card company and then report Stamps.com to every available agency to warn others. Evil exists when good men do nothing.

I bought a Stamps package for a few things that I needed to send. I refused all offers when I ordered the stamps, yet today I look and see that I have four straight months of $15.99 charges on my credit card. Like others, I tried calling to tell them that I wanted a refund and was refused. I am in the process of calling the credit card and will be refusing the charges as best as possible.

Somehow, 18 months ago, I must have signed up for a trial period at Stamps.com in response to an ad and ever since have been receiving a $15.99 charge on my credit card for getting absolutely no service or product. I have never used the service - not even once. I blame myself my letting this monthly charge continue without realizing it - to the tune of $320. When I did discover this recurring charge, I called Stamps.com and politely explained my dilemma. They would not reserve the charges even though I had never used the service. Upper management did authorize only a $79 refund, but I'm out $239.85. What a scam. They get $15.99 a month for doing nothing. I see from the previous complaints that I will have to watch carefully to ensure that they have in fact cancelled my monthly charge in the future. Beware of this company.

I found time to call. After about 45 mins worth of call time I was able to close my account. They did try to sell me some other plan. I tried not to get angry on the phone and explained my story. I didn't pursue the $30 I've already paid them for not using their service. They worked with me to get the price reduced on the $100+ they said I owed them.

This is the most worthless service I can imagine. It's a total scam. I printed out two labels and two stamps, which I paid regular postage rates. They gave me 1-month free trial, but if you don't cancel within 30 days, they back charge you for that first month! Then each month after at $15.99. So, I paid $32 to send two letters and two envelopes. Shame on me for not reading the fine print. I should have thought more about this being a publicly traded company and how they make profits. Total worthless. I still for the life of me can't figure out what you get for $16 a month other than being totally duped.

I started to sign up then I realized it is no better than just using usps.com. Never thought about the company again. I happened to check my online statement and noticed they charged me. I noticed the very day that it happened. I called them but they were closed. I called the next day and after an enormous hold waiting for a person, they tell me too bad. I never even knew they had my credit card information. They absolutely refuse to let to refund. Debit card was no help either. They refused to help. I didn't know they had my information and I never wanted their service after I got a look at it. I'm very mad about this.

I signed up for Stamps.com and was not aware that there is a monthly service charge (must have been in the very fine print). I called to cancel and they worked hard to convince me to stay on. They said they would waive the service charge. My credit card bill came and the service was charged to my account. I called Stamps.com and they fed me some ridiculous story about the billing cycle and my call being just too late. So basically they fed me a line to keep me on so they could charge me. I would absolutely not ever use Stamps.com again! Dishonest company.

I subscribed to Stamps.com because I heard about them on a podcast that I listen to and thought it would be an easier way to get stamps than going to my local post office, which was closing down. After using the service once, I realized it was more hassle than I wanted so I tried to cancel my account. The operator that I talked to wouldn't push through my cancellation and kept trying to up-sell me on more services, even though I repeatedly told him that all I wanted to do was cancel my account. I finally got it cancelled, received my confirmation email and didn't think anything of it.

Back in February of 2012, I signed up to receive an information pack from Stamps.com. As a student, the idea of printing my own postage seemed convenient. When I received the packet, I noticed that to use their service, you first needed to pay for a digital postage scale to be shipped to you, as well as install a specific program. This simply didn't seem worth the effort, so I put the packet away and continued on with my busy days. Fast forward to October, I'm now in a graduate program and making a more conscious effort to conserve my money. When I noticed a $15.99 charge on my statement listed as Stamps, I was confused. I hadn't even visited the post office that month. After doing some investigating and eventually resetting my log-in information, I discovered that I was apparently enrolled in a monthly program. I more thoroughly reviewed my past billing statements - indeed there was a consistent $15.99 "Stamps" charge since March. Never did I receive an invoice email or notification that my "trial" was becoming a subscription.

I enrolled with Stamps.com in December of 2011. I used the service for two months. Then, my business closed. I cancelled my subscription in April of 2012. I was still being billed. Then, I called back in May 2012 to cancel again. Long story short, I am still being billed $15.99 per month and it is now October. I spoke to customer service again and told them to cancel (again and again!). How hard should this process be?

If I could give this service 0 stars, I would. I signed up and used this once during my free trial. I then called and attempted to cancel before the trial period was over. They didn't want to hear that so they gave me another month free. At the end of that month, I then again attempted to cancel but the reps never stop talking and keep wanting to extend my service. I lost my debit card during this time and canceled it and got a new one. I again called the next month to cancel and they still did not want to let me. I thought they would not be able to charge a canceled/lost card and I forgot to call to attempt to cancel again for this month.

I have had the same problems with Stamps.com like the majority of other users here. I should also add USPS.com as a co-conspirator or enabler in this, since I got directed to Stamps.com through the USPS website. Anyway, I got suspicious when the 1st thing they asked for was a credit card number; when I tried to cancel the whole thing it was too late, they were welcoming me, etc. I told them right then that I wanted nothing to do with their service, but like everyone else here I got charged anyway, and with their unethical auto-renew, I got charged again since there was a 30-day notification requirement. I am going to dispute this charge with the credit card company but what a nightmare; a total of almost $50 for a service I never used. I got the same treatment as everyone else trying to talk to the operator. They would not take cancel as an answer; they always had a rebuttal or a special offer, etc. I'm still irked that I was linked to this scam company through USPS.

I did not realize when I signed up for a temporary account that I would be automatically signed up for monthly payments. When I discovered them on my credit card statement, I tried to cancel the account. This is difficult. Not only must you call in to do so, but the directions indicating as much are not easy to locate on the website. Choosing the option on the automated message to cancel one's account causes the phone line to disconnect (This bears repeating, as it is surely bordering on criminal conduct!).

What part of "I want to cancel my account" do these people not understand? They go into a song and dance and continue to bill you after your request for cancellation.

There are too many problems to describe! Here's a partial list: It's very hard to cancel service; you can only cancel by phone and long hold times, especially early in week. I have a confirmation number I was given and two months ago when I called back to find out why my bank account was charged another $24.99, they told me I never canceled and the confirmation number I have is not theirs. The software doesn't work well resulting in a need to get refunds and this is not easy; and I couldn't find prices listed on website. Don't do business with Stamps.com!

Recently, we created an account with Stamps.com for my company. We wanted to be able to order and print postage for small packages we ship out. After seeing that the website was not convenient and that they were constantly guiding us to buy more packages, we did not make any orders with Stamps.com. A month later, we see a $15.99 charge for our service fees? I was very confused by this because we did not order anything. I see in the 3 emails we received that we were sent a "welcome kit" (that we never received of course). I could only assume that we were being charged for this welcome kit. When I called customer service, the gentleman informed me that we had signed up for a pro-rated packaged (what? when?) with a monthly fee of $15.99. In the midst of all my complaints, he keeps trying to sell me on stamps.com and the "great" discounts they offer and convenience. Did you hear me buddy? I'm frustrated with your company and absurd charges; no I do not want to hear about your promotions and the "lower rate monthly package" for just $9.99; I want my money back and to cancel this service!

This company is a complete fraud. A few months ago, I went and registered for an account for usps.com as our local post office was having issues printing priority mail labels. I figured I would do it online so I registered with an account at usps.com. A few weeks later, someone somehow got a hold of one of my credit cards and began making purchases, so I immediately canceled the card and got refunded for all the charges.

Big scam, they should be shut down. I was browsing the internet to purchase stamps. I found their website and answered all their questions. I did not order anything. One month later, I was charged $15.99. I disputed the charge on my credit card. My credit card company told me that I signed up for a free trial and was now going to be charged a monthly fee of $15.99 for their services. This was never presented in their website; sneaky **. I ended up calling them and got some old hag and she was pushing every sale she had up her sleeve. I told her to stop or I would hang up. I finally got my refund and removed from their list. Stay away from these people.

The nice lady Amy on the phone was trying to persuade me that they sent me an email about this monthly bill. A line is clearly saying that this email was not sent to the customer! I feel cheated and can't justify this fee. I just canceled my account.

Back in December 2011, I wanted to avoid the long lines at my local USPS location, so I arranged to print a postage label from Stamps.com for a one-time Christmas shipment to Hawaii. Unbeknownst to me, they sent me an email explaining the trial period and cancellation process. How could I have not known about this email until today? It had gone straight to my junk mail account. I have no idea why. Here's my first lesson: check your junk mail from time to time. Also unbeknownst to me, Stamps.com has been charging me $15.99 a month for the past 7 months. How could I have not known about these charges until today? I have automatic online bill payment, plus after the holidays I had stopped using the credit card until just recently. So here's my second lesson: even if you have stopped using a credit card and/or have automatic online bill payment, check your monthly credit card statements!

I made a one time only connection with Stamps.com 4 years ago. Somehow, unbeknownst to me, I got hooked into the 4-week trial of a monthly service. Not knowing this, I didn't cancel and was charged monthly for 4 years! Stamps.com has confirmed that there has been zero transactions on my account during this time. They refused to reverse charges which they could. Of course, I didn't know I had an account with them. I share a credit card with my husband and every now and then I saw the Stamps.com's charge and thought he was buying stamps online. Well, our credit card was stolen recently and Stamps.com sent me the first email in 4 years to say that they're having difficulties charging me! This leads to discovery of their scam. They also opened another account for me 2 months ago. So now I'm being charged for 2 accounts at $17.99, for something I never ordered or needed. What a nightmare.

I signed up on Stamps.com for the smallest plan because the way it reads when you are signing up, makes it look like how much postage you are planning on using a month, not what you will be billed for a monthly fee. I signed up originally because I sell items through Etsy and Ebay and I get the occasional customer that doesn't pay through Paypal. I didn't realize at the time that I could still use my Paypal account to print shipping labels, but now I am. Shipping costs are the same through Paypal. There is no magical discount that isn't already associated with Paypal on Stamps.com.

In 2008, I tried Stamps.com. They began billing me every month on a credit card that I don't use anymore (so I didn't see the statements). When the expiration date on the card ran out, I received a past due bill 3 months after the alleged past due time closed. There were no emails or other correspondence. When I called to find out why they were billing me in the first place, I was informed that I now owed double the past due amount for the 3 months that accrued since that cycle closed. When I complained, they were kind enough to subtract 50% off, but of course, there were fees for processing the payment and another fee for closing the account. I can't believe I paid them another dime, but I didn't know what else to do. This is a scam.

I cannot imagine it is so difficult to cancel an online service like this. First there is no way to cancel the service via their web portal. The only way is through phone call - they allow people to sign up online but don't give them a way to cancel online - what's the logic here? Second, it is not at all obvious how to cancel the service. The "close your account" link is located under the "helps" section and I had to use Google to find this link. Calling to cancel the service enters me into a long queue of waiting. If they cannot handle the load, then why not automate this type of request, by simply putting up a web interface? The customer representative who handles the cancel request is impatient. She tries to persuade me to stay on the service, which is obviously out of sincerity. They even asked me a "security" question I answered a year ago for me to cancel the service. Luckily, I still remember the answer, but I cannot imagine how this works for everyone.

Stamps.com is great in theory! But it does not meet expectation on how it works. Set up is time consuming, in both the initial use and regular usage. One must make numerous trips to the printer and back to the computer to get one stamp. You pay more per stamp as you must purchase their labels, as well as pay for their subscription to use the service (not even counting your ink and such). The scale is always off somehow, resulting in returned items which now double your cost to send, or is overcharging you. And if you make mistakes, you, of course, might choose to eat the loss because of the unwieldy return process. All the while, until they decide to refund your money or not, you are out that cost. Bad for the budget if you ask me. Just go to the USPS - they need our business anyway. Stamps.com is a computer online business, while the USPS consists of live people with jobs.

I keep cancelling stamps.com. I signed up for the free trial mainly to get the scale. The scale was worthless so I cancelled. I continue to receive email and regular mail invoices which I return and mark cancelled and they keep sending them to me. They refuse to cancel me. Fortunately, they do not have an active credit card number so I am not being charged. I have submitted a complaint to my local Attorney General. Don't sign up!

The USPS is part of this scam-like operation - I got the mailer indicating this was not for Macs. I signed up and immediately called to cancel realizing it was a monthly cost I didn't need. They still sent the "free" scale I asked not to get. I was charged for it though. I finally opened the box; it only works on a PC with Stamps.com software. The supposedly Mac compatible software doesn't seem to exist. Is it another high monthly subscription? What a waste and more junk for the landfill.

I got my subscription around first of July 2012. The lady was polite and told me the cost and about the $10 monthly coupons given for 4 months. She told me about calling to cancel and the first month free while the $17 charge starting after that. I used the website for sending packages national and international and it works well. I do have a problem with the password and logging in which is very irritating. There is something in their software that seems to be monitoring my computer for some reason and interferes with my malware software (PUP Malware). But other than that, I do not see any issue and do not see a scam here. They are offering a service that seems to be convenient for a charge. To me, that is the way of doing business and the lady on the phone was quite clear on all aspects of the service, charges, coupons, and how everything work. Sorry, I don't see the scam here.

Do not sign-up with Stamps.com. After a death in the family, we were not using and had never used their subscription, which we thought was $15.99 per year, not per month. I tried to cancel on the phone and the rep would not give me a confirmation that I was cancelled. He kept trying to sell me the lower package. I tried being nice, but he would not yield. He just kept talking. Their customer service should be investigated by the state attorney general for high-pressure sales tactics. I’m still trying to get confirmation.

Horrible! Stay away from Stamps.com - Too many problems to list but the primary one is that they say you can print on a Dymo printer. So, I took the considerable amount of time to set up my account and purchased the stamps only to find out after when the stamps wouldn't print, and that their service is not set up yet for Macs to print on a Dymo. Why did they not tell me that before I spent the money and the time? Other problems as well. Stay away and save yourself the frustration!

I signed up for Stamps.com under a promotional offer of free postage after a trial period. From the beginning, it was not as promised. It took over 2 months to get 'free' scale. I never received my 'free' postage from the promotional offer. I have emailed 3 times now asking for cancellation of the service and the refund of fees. I never heard back from first email request. The second email request said call! I do not have access to a phone since I am home bound recovering from injuries. On 6/29, they took out monthly fee after I had requested them to stop service and overdrew my account. Now, on 7/4, Stamps.com is trying to hit my account again for a monthly fee. I have never used their service or their scale. They suck!

Too many problems to describe! Partial list: Very hard to cancel service; can only cancel by phone and long hold times, especially early in week; software doesn't work well resulting in a need to get refunds and this not easy; and I couldn't find prices listed on website. Don't do business with Stamps.com!

It appears there is no way out of this subscription. The online account management does not give the option to cancel. Attempts to cancel result in offerings to continue subscription and offerings to waive fees and more "freebies"! What a mess.

I canceled my account on January 10, 2012. Today is June 12, 2012. I am due a $198 refund because I canceled my Stamps.com account and had $198 worth of prepaid postage left in my account. Today was the sixth call to stamps.com about my refund. Do not do business with this scam outfit. This is the poor way they treat long time, loyal customers. Plus, you can now open an account with the US Postal service and get the same service. Why pay any other company a monthly fee when you use the free US Postal service.

Printing wrong postage - I have talked to Stamps.com 5 times over the last 5 days for a total of over 12 hours of my time wasted. Apparently, stamps.com is having a problem with "commercial code" being printed out on mailing labels for packages. I had hundreds of dollars in postage wasted, and when I finally got the truth about the internal problem, the manager was unwilling to credit me back for lost money. They said they wanted me to waste more time collecting and emailing over all the tracking #'s for the different pieces of postage returned. Didn't they waste enough of my time already? I am a small business, just starting out. I will never use stamps.com again.

Stamps.com is a scam. If you ever think you want to use Stamps.com for your postage, don't. I cancelled their service in December and they are still billing me 3 months later. I called today to find out why and they said that when I called to cancel, they waived my regular service for one month and I had to call back and tell them again that I no longer wanted their service. Don't you think if you call and cancel a service that it means you want to cancel the service?! And oh, by-the way, we are charging you an additional month because you didn't call us before the second day of this month!

I simply wanted to try to print off a stamp and mail a letter from home. I found this service and thought it was part of the postal office and legit. I signed up and thought I'd get to print stamps. It turned out it was very complicated and I was unable to do this the same day. I never used the service and they began billing me on a monthly basis. I called today and they said they would not give refunds. This is a very misleading company. Beware!

I signed up, then after seeing their offers were bogus, I closed the account. They sent me back an email and since I did not respond, they considered that I wanted to keep the account open. Then they tried charging my account for 4 months for which all charges were declined. And in January, they put a charge through for all 4 months and have continued to bill me every month since - for which I have never used their service once. I thought since I requested the account closed, that it was closed. This is a very dishonest and sad company to charge someone for a service that was canceled. They just kept trying to charge, even though I was not using them, until the charge went through. This is a total rip-off and should be illegal. I have used Endicia for 10 years and have never had anything like this loser company.

I saw a charge of $15.99 on my credit card statement for Stamps.com along with their phone #. I didn't have any transaction with them nor did I open an account. I called them to tell about this charge and they said an account is open with Stamps.com and not initiated. Services were not used. After verifying all my information (Address/Phone/Email and last 4 digits of SSN) from me, they said they had the same info on their file which seemed fishy because I never give my last 4 digits of SSN online. But I was eager to resolve this issue and get a refund and verified my info. I don't recollect opening an account or sending all the information to them.

I signed up for the free trial in October 2011 and canceled before they were supposed to bill me. They have been billing me every month since (as of 04/14/2012), sending me no statements or correspondence or statements and it is impossible to get through to them on the phone. You cannot cancel online and can only call them during business hours when I am working. When you call, you can never get through. This company is criminal!

Stamps.com would not let me cancel my account and I did not even know I had an account with them, until I was charged a fee of $53.85! I want my ** money back, rip offs! This website is a scam to receive money from individuals! Also, I would like to state that above, where my credit card is stated on my account on the website, it says credit cards are not used, no money will be taken out - and then why did they take my money without any notice! I'm pissed.

Stamps.com has hidden charges. I went online to get free shipping boxes from USPS. It took me to stamps.com. I got my boxes. This was the 22nd of February 2012 and on the 22nd of March, I found a charge of $15.99 on my credit card bill. I called their customer service line and they said that is a non-refundable license fee, which I have never authorized to purchase. Even if I did not use any of their services, they can only cancel my account but are not providing any refunds. This is a rip off.

Stamps.com sent me a promotional package with a disc mentioning free postage. Once I put the disc in my computer, it automatically guided me to register on the website and to put my credit card information. I have never used the so-called free postage or any other services from this website. However, after a month, I found a charge of $15.99 on my credit card bill. I called their customer service line and they said that is a non-refundable license fee, which I have never authorized to purchase. Even if I did not use any of their services, they can only cancel my account but are not providing any refunds.

This company billed my credit card for $15.99 on 2/23/2012. I have received nothing and certainly do not want anything to do with this bogus company. After reading the complaints from so many other people that have been swindled by this company, I have advised my credit card not to honor any more payments to this bogus company.

I have no complaint about the free trial period leading into a for-pay period, because that was in the fine print. However, the $45 free postage offer was a bit of a fraud, completely misleading. It states on the flyer that you get $45 in free postage to use during your trial but that is a lie! They start you off with $5 in free postage. And then, you must continue to be a member for an additional 3 months to take advantage of the other $40 in free postage. You're only allowed to redeem $10/month, which requires you to stay on for 3 months at $15.99/month. If you cancel during the trial period, you can only redeem $10 of free postage. There is no mention of this arrangement until after you sign up. There’s no fine print. There’s no star next to it on the flyer. It sounds like a class-action lawsuit is waiting to happen.

I was a first time customer with stamps.com and ordered the personalized photo stamps. I never received my order in the mail and was told that my order shipped with a tracking number on a specific date. The email communication and information provided on my account details did not match up. I called customer service and the representative was rude and unprofessional. He stated that normal shipping does not include tracking; however, the website indicated that the order had a tracking number. This was very deceptive. He made me feel incompetent and did not try to resolve the issue to my satisfaction. I had to show outrage just to receive a partial refund and my product never arrived in the mail.

I thought I was signing up for a service with the US Postal Service. I received an email stating I had agreed to a monthly commitment of $15.99. I never saw this when signing up. I called to cancel within 30 minutes of signing up and was told my scale had already been shipped and the order could not be cancelled. I am complaining to the US Postal Service. I will return the scale "return to sender" and cancel my credit card on file.

I received several mailings to my home from Stamps.com, each including a CD with software to sign up. There was no indication that this was a service designed for commercial users. I signed up for the scale and what I thought was a one-time charge of $15.99. When belatedly I found that I am being billed for this amount monthly, I called to cancel the account and request a complete refund since I have not made any use of the service. The first person who responded to the ** customer service call passed me to the cancellation department, who closed my account but told me that she could not make any refund. I asked to speak to a supervisor who told me that the credit card page states that this $15.99 is a monthly charge (which I certainly did not see) and that he could not make a refund because Stamps.com is a licensed vendor from the USPS and has to pay license fees to the USPS for each customer.

As I've read other complaints - I can't really add anything as I had the same experiences. Not only was I double billed and returned the two scales and the duplicate accounts within the required period - the account was not cancelled, nor did they have any record of the returned scales. Their attitude was they go to a different supplier, so I guess I could have kept them instead of spending my money to return them if no records are kept.

Same problem as with everybody else. I am in a trial period and I discovered that I didn't need service. I did not use services, and they refused all discussion of even a partial refund 5 months beyond my trial period. Lesson: they are a Ponzi scheme, and check your credit card items religiously. They had my email, saw no activity, and did not signal that the account was active. A great money maker for them!

Stamps.com is stealing money from my account. After finding out it was a scam, I cancelled the service. But somehow it miraculously opened again on its own. They have been billing my account for $15.99 a month without being authorized to do so. After talking to customer "no service" for a half hour, they hung up on me. This company needs to be investigated.

As with many other that have filed complaints here, I too found using Stamps.com com decidedly a bit on the misleading path. It is very difficult to see the disclaimer regarding the monthly fee. I never did receive a welcome packet that apparently has some supplies that make more sense out of using the service. Either way I called to cancel my "paid subscription" and spent too much time with a customer service rep who, in the end would not return my 2 months of fees. They also cited that it was a "license" to use the service which I had not done at all. I was drawn into the ad by the free use and incorrectly supposed that they would make their money on the sale of postage and/or other products.

In the end, I had a good experience. Before calling Stamps.com this evening to cancel my account after going past the "trial period", I thought I would prepare by reading about the experience other users had while attempting to do the same. After reading just a few reviews, I prepared for the worst, took a deep breath, and made the call. After two unsuccessful attempts to follow the prompts on the automated phone system to connect with a rep to "cancel the account", I called back and chose the "open an account" option and was "miraculously" connected with a rep almost immediately. I then explained that I actually was calling to cancel my account and was politely rerouted to another rep.

Similar to others, I'm a solo professional who relies heavily on email and FedEx. My USPS postage rarely exceeds $10 a month. However, I was curious about online postage and was tempted by the free trial to give it a look-see, assuming it was a function of the US Postal Service. It was too complicated from the git-go, so I returned the box to the post office as "refused." Then I noticed the monthly $16 charges on my credit card. I called stamps.com to complain.

I too got fooled into looking at their "free software". I never used their service then after the free period was over (it was off my radar screen by then), I get a $15.99 charge. I called for a refund. They refused citing the 'fine print'. Not a good customer-oriented business. Avoid them.

I wanted to cancel my account. I found out it's almost impossible to do so. This is the letter I wrote them today:

No complaint about the free trial period leading into a for-pay period. That was in the fine print. Fair's fair. However, the $40 free postage offer was a bit of a fraud. You're only allowed to redeem $10/month, which requires you to stay on for 3 months at $15.99/month. If you cancel in the trial period, you can only redeem $10 of free postage. There is no mention of this arrangement until after you sign up.

I can't rate the company just yet. I have read plenty of good reviews from other sites and I have read more than plenty of bad reviews as well. The two main complaints I see is the charge and customer service being hard to speak with over the phone. Well, I just want to say that I did accept the free trial and it also informed me of the fee after the trial period ended. I had to do some reading but it is actually listed. I am not understanding how people accept a free trial period and don't think to cancel after that period is up, whether you use the service or not. It is only common sense.

They sent me an ad and then an unsolicited packet, for a very involved way, to save lots of time and money using their system, complete with DVD of doing the home post office thing. When I received the material, I found it complex and overwhelming do 90% of sent emails or maybe 15 packages a year. It was a bad fit. Of course the trial period ended then the billing began. I never used any of their products and I neglected to notice the $15.99 per month coming to my credit card Caveat Emptor. When I called, they were politely and absolutely rigid about it that it was in the disclosure statement and the fact that I had never used any of their products made absolutely no difference. There would be no refund. From checking the bogs, there are a lot of other dissatisfied customers out there. A courtesy refund of a month or two would have been a much better solution, given that I did not use any of their freebies.

I signed up for the trial and sent 1 package during the trial. I found that there would be a $15.99 monthly charge and promptly called to cancel. I was told it was cancelled. Since I do not monitor my charges, it was a little over a year later when another fraud case caused me to look at statements to change credit card numbers. I found that I was being charged the $15.99 since September 2010. I called them and they stated that there is no refund even when they could see that I had not logged into their site since I cancelled. They also stated they had no record that I called.

I received a "free" trial for stamps.com unknowingly during my checkout with vistaprint.com. I was charged for a stamps.com month in July.

I fell for the free trial and the offer of a free digital postal scale. I was quickly billed a $15.99 monthly fee and never received the scales, of course. I tried ending my account but there's no place online to do this. I had to call the company to cancel the account and I refused to pay the account fee.

I established this account on 10 Aug 11 for a 4-week trial. They charged over $50 to start and lure you in with $20 free postage. However, you can only use $5 unless you continue the subscription, in which you have to use their service to print the stamp on the postcard to send it to them to get the other $15. And you can only do it over two months. This is a racket designed to get you in for several months. Their system does not always function properly and I had to wait two weeks for a system issue to have money deposited back into my account.

I cannot express how disappointed I am in Stamps.com right now. I just tried to cancel my account (which I was not able to do via email or online) and--after a long wait on hold--was told by their customer care team specialist (a.k.a. sales retention staff) that instead of cancelling my $17.99 account, I could downgrade to a new basic plan at just $9.95. I asked why I was not previously made aware of this option and why I could not find it on the Web. I was told by the agent that since "it was just adopted," the basic plan is not posted on their website yet.

Jessica* is the automated service to cancel any subscriptions; however, "Jessica" is only available during West Coast business hours. If you call outside those hours, you must call back to talk to an automated service.

On first part of June 2011, i called to cancel the stamps subscription as I no longer had an online business. Agent made it almost impossible to cancel it ... arguing over and over again how I could still use it for personal use .. even tho I stated I had no use for it, either business or personal. Had to call back to get someone else to help me - by then they told me my subscription payment was due. I had a balance that they would not refund - and still do $21.04. I told them I was NOT using the service and would not pay for something that I had been trying to cancel and refund my balance.

I cancelled my account online, but was charged $15.99 the next month. I called the customer service and they said I had to cancel online, but I had no account to sign into. I was transferred to customer service because I wanted a refund, and I was told I had to call in for a refund, but that the $15.99 was a valid charge.

They attempted to charge a (fortunately, closed) card of mine with no authorization.

Signed up for service to print a shipping label. I did not print any. Four weeks later I saw a charge on my credit card for $15.99 for a subscription. Nowhere did I see anything asking me to authorize any charges to my card for any subscription. I tried to cancel using their web site where they have a category for cancel, but they do not cancel. They email you to call them instead during limited hours.

I phoned on 10/4/10 to complain that I am being charged for a service that I have never used. They said that I signed up November of 2009. This confuses me because my credit card has changed since then. How could they charge a credit card that I didn't have last year? The supervisor told me I must have filled out an online survey. They said that they couldn't refund me all the monthly fees of $17.95 per month, only the last two. I've (just now) read other complaints that many still get charged after cancellation. And they, too, were charged for a service they never used! This company should be put out of business! This caused a $143 loss.

I was offered a risk-free 30-day trial at no charge with a $25 Amazon.com gift card offer. I called and cancelled it before the 30-day period and for some odd reason they don't have a record of it. I called and cancelled 2 days after the billing cycle started and even told them that I wouldn't mind paying the two days that I went into the billing cycle. They refused and not only that, I did not receive my Amazon.com gift card. This is the worst Customer Service by far! Do not fall into their scheme for the free 30-day trial--it is not free!

I thought I was on a site that was part of USPS. Immediately my bank got suspicious as Stamps.com attempted to put through 12 transactions within the first 5 minutes. I immediately canceled my card. Thankfully no payment went through. They would have drained my checking account if the bank and I hadn't caught it in time. I tried to contact Stamps.com to cancel within 15 minutes of my registration but they do not provide any link on their website. They did not provide any customer service telephone number either. I Google the company and saw complaint after complaint for the same issues. Upon the first statement I made several attempts to call them being on hold for in excess of 30 minutes. I have written letters every month since and still I keep getting statements with the balance growing larger each month. They have ignored my correspondence and 9 months later it is still not resolved. I am hoping for some assistance in getting this erased.

The company did not cancel the account as what they promised my wife. When I reviewed the credit card statements, she was shocked to find six months of continued billing. No hardware was ever sent as the account was requested to be closed, but stamps.com continued to charge my wife's credit card. We called (7-22-10 at 4:00 pm) and both CSR Bryson and CSR supervisor Crystal ** refused to refund the charges.

I keep getting notices that this .com co. had attempted to charge my credit card but they were not successful. Today's was $575.00! I have repeatedly told them to cancel any and all accounts I may have with them. I have told them not to charge my card. I have no record of signing up for anything. Maybe one of those scam "free laptop if you complete this survey." How can I stop these people?

This company has been charging my credit card since July 2007. My wife pays the bills, so I did not realize this error on my Visa statement until a day ago. Unlike many here, I never signed up for a trial offer! They sent me my supposed sign-up email, and it has a bogus email address that is not mine (this is why I never realized it!). After checking on the web, I have discovered that there are hundreds of people who have been scammed by this same "business. " Total $575.

I haven't been paying too much attention to my credit card bills but when I started to recently, I noticed there's this $17.99 monthly charge from Stamps.com which I have no idea where it's from. So I gave them a call, and turns out that somebody has used my credit card #, my phone number, my name, and their email account to create a Stamps.com account since September 2008! I am pretty sure it was from one of the eBay sellers who I have paid before (that's how they have my name, address, phone number, and credit card number). It’s not completely the fault of Stamps.com but they could have been a lot more careful before they let someone open an account like that.

I signed up for a trial account when I was completing a completely unrelated order for another company. I was asked to sign up for a trial account to proceed. I did not know that Stamps.com obtained access to my credit card information. They charged my account for the trial period that I was not aware of. I requested a refund of the $17.95 they charged, but they refused.

I opened a trail account with stamps.com on 1/27 and was unaware of a $15.99/month charge. There was no mention of it on the site when signing up and asking for your billing information. I assumed I was providing that for the postage. I received an email later that stated I signed up for "Pro" account. I called to cancel my account on 1/29. The customer service rep used negative option selling and apparently never canceled the account, because I said OK at some point. I used their service once for a total of $3 in postage.

After Stamps.com was unable to print a stamp successfully, then offered no refund, I closed the account before the free trial period ended. Stamps.com confirmed that the account was closed and that I would not be charged. Stamps.com sent me a collection's notice months later demanding $38.41 and threatening to turn it over to a collections agency. I recommend not using Stamps.com because the customer service is often difficult to contact.

I emailed the company, asking if I ordered a stamp set at that time, would I receive it by December 10, 2009. A woman by the name of Mary replied, and said yes, and to email her when I placed the order. All I received from them was an order confirmation, and have not received my order, nor heard from them since. I have emailed this person many times, and still have yet to receive a response. There is no phone number available on the site (that I can see), and I do not know what else to do. I would like the item I ordered, or my money back. If someone can contact me to let me know what I can do, I can forward you the email of my order. I never received the service I paid for. I ordered a stamp set, and no one ever responded to my emails asking where my order is.

Purchasing "international postage" through Stamps.com is risky! If your printer fails to print the label, you will have the postage cost deduced from your Stamps.com Account balance (which is billed to your credit card). You cannot reprint your label without purchasing the postage. Stamps.com will not refund the label as they simply bill USPS for the postage, so you must wait for them to refund your money to your Stamps.com account and then close your account to have the money placed back in your account.

Stamps.com stole our money. They took it from our credit card when we were told in writing they would not take any money from us or our account for four weeks from trial start date. They took it in under 4 seconds after we hit submit on the credit card page.

I found out today that I have been billed $17.99 per month and I signed up for a free trial in January 2009 and called to cancel my account before the trial was up, so I called this a.m. After being on hold 30 minutes 3 times, the lady said she saw I hadn't used it after the 1st day I signed up in January and yesterday, they charged my debit $17.99 again. I told her I had cancelled and demanded a refund to which she said, "We don't do that because there's no note or confirmation #," and I replied, "That's not my job, I don't work there." And she began getting ruder so I hung up. But this is ridiculous and no one should have to pay for what they didn't buy. My husband passed away and I barely make it now on a very fixed income!

This company has been debiting my credit card since 12/28/2005. I have a vision problem and had not been able to check my Visa statement. But this month, my daughter helped me and I discovered that Stamps.com had been billing me (up to and over a total of $700) for a product or service that I did not request. After checking on other websites, I have discovered that there are hundreds of people who have been scammed by this business. I still have dial up on my husband's computer because we do not have funds to pay for speed dial. I could have used the money robbed from me for that, or I could have given that $700 to charity and not to some sleazy scam artist who is probably out right this minute spending stolen money.

I was never informed about a monthly license fee of $17.99/month until GE Financial Services discontinued our bank credit card and I was slapped with a past due invoice of $52.81, or my credit will be harmed.

This website is a scam! I signed up for the 4-week free trial and tried repeatedly to download the software via their website. I got error message after error message and never got the software downloaded. I emailed their tech support via their website and received no reply, so I wrote them off. Needless to say, there is a nice $15.99 service charge that shows up on my credit card a month later. I got on the website, got a number to call a CS rep and was told that the $15.99 was just to use the service and doesn't include any postage or product. I explained that I couldn't get the software to download and install and had tried to contact them for tech support with no reply. She politely explained that it didn't matter if I've never used it or didn't have the software, they still charge. And, to cancel, I would have to pay another month's service charge before the service could be cancelled! Do not do business with these people!

Just wanting to order some stamps, I ended up on Stamps.com via the USPS site. I thought I was still on USPS, so I did supply my financial information. I did not order anything. I did not submit any request for an order and I did not authorize anything. When they sent a "welcome" package, I emailed them and told them that if I had accidentally joined their program, to please cancel it immediately. They did not respond, so I called them on 6-1-09, and informed them I wanted to cancel any connection with them. I was given a confirmation number. I thought it was taken care of. I was not told to call back again on June 11, 2009. Why would I think I had to cancel more than once? They charged my account for $19.99 on 6-13-09. I called them on 6-15-09 and asked them to return my money because I never authorized anything. They actually acknowledged my call to cancel, but claimed they told me to call back. They also admitted almost every customer calls to cancel, and they use that opportunity to trick people into thinking they've cancelled when they haven't. I think this is clearly theft. I also wrote the post office and told them I think they should reconsider their endorsement of Stamps.com.

Stamps.com has charged my credit card on May 16, 2009, without my authorization. Back in March (two months ago), I had responded to a postcard ad for a free trial for postage service, and only after being required to submit credit card information did I discover that the service is available only to PC users and not to Macintosh users. Computer requirements were not available on the website, and had I known that the service is not offered for Mac users, I would not have given my credit card information. I wrote two email messages to them to complain about this and told them I did not want to ever use their service and that I don't trust them with my credit card information. I never used the service and I had assumed, given my complaints and the fact that as a Mac user and couldn't use the service, that the service was immediately cancelled.

I signed on for the free trial. I then sent in an email to cancel and you stated I had to call. I followed your instructions (twice). Both times, I was placed on hold for over 30 minutes. Nowhere in their terms and conditions does it state that you have to call in order to cancel your membership. Therefore, it is ** when I go to your site which is where I sign up but yet I have to cancel differently. I will file a report with BBB on this organization.

Lots of negative press for Stamps.com! Their customer service was not very good at the beginning, but has greatly improved. I use the very basic service. It has saved me much time from having to drive to the post office as well as gas. Stamps.com is not for the person who occasionally mails a package. I sell some things on eBay, and it is a snap to print out the postage.

The scams and cons that are on the internet should have a pop up put on them by government consumer affairs that warn consumers. And it should be made legal by passing a law. If you like this idea remember to give credit where credit is due. Further....

I signed up for the free 4-week trial of Stamps.com, but never used it because it was more of a hassle than just going to the USPS site. I was not aware that I would be automatically charged a $15.99 fee after the 4 weeks and when I saw the charges, I emailed customer service to explain that I didn't know I would be charged and that I had never used the account. They refused to reimburse the charges, so I replied back to close the account immediately.

I've called them twice now to cancel but they claim I still owe the service fee. Called my bank to report 'unauthorized' charge but still hasn't been resolved. I'm probably out almost $200 for something I don't even want.

Has been charging my checking account 15.99 every month for a year. I closed my checking account and now my savings account is being charged by stamps.com. I have emailed and called several times, and have rarely been answered. I was told in an email that they would not close the account.

I was suckered into signing up with Stamps.com on a trial basis when I foolishly clicked on the get a free laptop scam. I tried to cancel online but was unable to, which I found to be absurd, since I signed up online. When I tried to call to cancel I was left hanging on the phone several times for long periods of time waiting for someone to pick up. They never did. I assumed they would send me a welcome letter or something, and I would reply to that and cancel my trial account. Well, I never heard anything from them, EVER. I forgot about them until the first charge came through on my credit card, and when I finally got through to cancel, not only did they refuse to refund the money for a sevice not rendered, the charged me for a full other month!!!

I did not want to pay for the free trial, I think it's unfair and unreasonable. The customer service refuse to give me a refund.

I signed up for stamps.com and attempted to cancel several times and was unable to. I have called truthfully almost 20 times and have been on hold for probably in sum an hour and 20 mminutes, my longest call lasting 30 minutes. I have called at all hours of the day and have never once gotten a hold of any living, speaking human being. I have not even used any of their services, unless you're counting their toll free 1-888 number. I've emailed their customer service and have not gotten any response.

Time and my $24.99

At first I did not know the full terms of the offer. When I learned that my credit card would be billed $24.99 monthly, I decided I do not use that many stamps, and felt that being a member with this organization would not be beneficial to my family, and self.

I have unusable sheets of unprinted stamps now that I feel I should be reimbersed for, in addition to the unauthorized bank debit.

I wanted more information on Stamps.com (an internet postal service) so I signed up for the free 30 day trial on May 3rd. I cancelled the trial on June 3rd (Friday night)after deciding it was too difficult and time consuming to use and never did use the account at all. I received an email on June 6th thanking me for using the free trail and telling me that my account would be cancelled. On June 8th, I was billed 15.99 on my Fifth Third Debit Card for the free trial period (which I never used). I had to provide a credit card in order to try the FREE service. I was also billed again for 15.99 on June 9th for dates June 5th-June 7th.

Two hours of my time wasted and non-resolution of the amount owed by Stamps.com

Stamps.com has been sending me monthly bills for over two years. I have sent customer support emails and they refuse to cancel and say I can only cancel my subscription over the phone. Finally, after several attempts my service is cancelled and now they're saying I owe them 80+ dollars. As I've said before, I haven't used one stamp since 2001.

I'm not sure how much they've taken out of my account They claim it's $15.99 a month. The rep told me it would be #4.50 month but after reading the paperwork the rep checked off some premium service at $15.99 month.

the amount lost is min. but I just want them to stop billin me for something I'm not recieving.

I'm trying to resolve this matter but feel I am going around in circles. I am totally disabled by Fibromyalgia and am now facing back surgery. I just can't take anymore canned email from them and expect to get this straightened out.