Stamps.com Reviews

Free stamps? They sucker you into signing up and then you never hear from them again. Meanwhile your credit card is charged each month for a "subscription" to their service. What a joke. Don't fall for their scam.

I went online and mistakenly put in my credit card information, but backed out of the transaction before ordering or committing to anything after looking at their reviews. Nonetheless, they went ahead and sent me a package and started charging my credit card without authorization. This is fraud. There is no way to cancel online, and the only way I was able to get this reversed was through my credit card company. This company acts fraudulently. DO NOT PUT IN ANY CREDIT CARD INFORMATION.

There's no way to cancel your account online and when your account is closed out you should receive an email immediately to confirm your account has been closed out. The biggest problem with you all is the long wait for assistance and you're not 24/7 and you are closed on weekends. Even the USPS open on Saturdays. How can you be an online vendor for the USPS when you're not reliable at all? You're supposed to have the same hours of operation the Main USPS has open to close.

I went for the four week trial, because that's the only way you can see really what they have to offer. Canceled the SAME day. A few weeks later, I have a charge on my credit card. Stamps.com tells me I didn't cancel until after the four week trial. It's my word against theirs. I thought I'd do an internet search and entered "Stamps.com scam" and this site came up. I KNEW they were scamming me. Do not do business with them. I wish I'd checked on them before I signed up.

Like others, I went onto this site to see what services they offer that might be helpful. I should have known they weren't safe since I had to enter my Credit Card right off the bat. I tried to cancel my service immediately as others here have done, and it's impossible online. I have sent multiple emails and they aren't even apologetic?! They say "we feel this charge was fair" when I've NEVER EVEN USED their services once. I am hopeful I am getting my money back as their last email indicated, but they are rude, and clearly lack ethics.

I shut down my account and the next day there was a fresh charge on my credit card. They said they would mail me a check with the balance of postage I had purchased, but after reading the many negative comments, I am not hopeful. Now I have to cancel that card, which will cost me so much time. Avoid this unscrupulous company at all costs.

After 5+ years of using this service, my account was defrauded. Over $1,200 of priority mail labels were printed in my name and used to defraud unknown victims around the USA. I subsequently found out that the priority labels, in my name return address, were used to send checks to unknown victims, which I believe to be some type of scam.

They lure you in with promises of bonuses, then you find out not only are there no bonuses, there are lots and lots of hidden charges. This is a scam site and should be shut down. If you contact customer service, they respond with form letters that have nothing to do with your request. It's pathetic.

Website is a trick requiring that you enter in your credit card info in order to advance to the next page. Hidden fees that end when your “trial period” ends. In order to explore the website you become a “trial period” member even if you just want to simply see what the site has to offer. It is like the Fyre Festival - all looks and sounds good but you just don’t know what you are getting yourself into. Just go to the Postal Office. The hassle and fraudulent website aimed at collecting your financial information is NOT worth it.

I stopped using Stamps.com for a few months and completely forgot about my account. The credit card on file expired and I was no longer being billed for the service. With this being the case I assumed my account service was cancelled and I was not being charged anymore. Fast forward almost 2 years and my need for Stamps.com came back. I logged back in, added a new credit card and figured I was starting fresh. WRONG! That entire time I was being charged monthly for the service. Even if I wanted I had no access to the website with an expired credit card yet I was still being charged. Got hit with a huge lump sum fee and they would not refund. Extremely shady business practice, Imagine if I decided to wait 5-10 years? I would have been hit with a several thousand dollar fee.

I signed up not realizing there was a monthly fee. Their instructions to cancel cannot be followed - the link is broken. I tried 3 different browsers and the link to cancel doesn't work. Their email support also refused to cancel. Once they started billing me I had to dispute the charge and mark my card as stolen to get them to stop billing.

Stamps.com prints postage well enough. I have two complaints with the company. 1. If you make an error in postage it's hard to get reimbursed or the money added back to your account. 2. Website Account Service is deceiving if you want to cancel service. If you have an account and you want to cancel, they have made it as difficult as possible. You can click on your account to manage it and then click update/cancel service. There is no way to cancel the service online! You have to search help topics and call them. Once on the phone with service, they transfer you to someone who does their best to keep you. Now, this isn't a bad thing but, they start asking a lot of questions about you, your business, etc... It's none of their business! Stamps.com should clean up their website and their act. Pro tip: Keep the service for a week or two, call to cancel. They will drop their price by 1/2.

They conveniently bury the subscription fee that will hit you after the trial period ends in the fine print. I signed up for this service in Nov 2018. I noticed on my Dec credit card statement I had a charge of $18.99. I went online to look at my billing history. It was vague to say the least so I called the company. Once I explained the issue, I was put on hold for about 10 minutes. Then a supervisor came on the line. She explained when I signed up it was for a trial period. After the trial period, they began charging me $18.99 p/month. I told her they should be more forthcoming upfront about the subscription fees rather than burying them in the fine print. I actually don't remember reading anything about the subscription fee, wasn't sent an email that is customary when a company is about to renew or hit your credit card.

I thought this was a pay as you go. They charge you $15 a month for nothing. I used it for a couple months. The site stopped working. Stated it was initializing Stamps.com because unusable. Now I can't send anything out and my payment was declined. So I stopped using it for months. Then called in to pay a lower $10 fee to reopen the account. They instead charged me $60 after I was told it was to be $10. Now I can't even get a refund and was scammed out my money. I am on hold right now for over 30 minutes and can not even get it fixed to use the service I paid for. DO NOT BUY!!!

Tried this for what I thought was just a one time thing and come to find out they were charging me 15.99 every month for over a year and after looking at the account it shows I have a whopping balance of 86c but have never printed anything. They have been ripping me off for a year which I admit I should have paid more attention but this was definitely a misleading sales and I wonder how many others are being charged for nothing thinking they too only were trying it out one time.

For a company well known and who is suppose to have it together!!! Ha that could NOT be further from the truth!!! I am a new customer trying them out for free the first 30 days and because of their inability to do anything right I have been given another 3 months of service for free! In comparing them to other companies like Pirate Ship they are SO EXPENSIVE. And getting your money back once you buy postage is impossible! I have never heard "I don't know" from a company so much in my life! Or this one, "ah you know what, that's a good question!" Seriously!!! Oh and their HOLD TIMES is UNBELIEVABLE!!! DO NOT SIGN UP WITH THIS COMPANY. YOU WILL REGRET IT!!! I am going to put them on blast on every social media outlet possible!!!

Stamps.com is a horrible company to deal with due to their deceiving practice of claiming to send you free items but charging your credit card on file almost 4 weeks after for 15.99 for stamps and a convenience you never received from them in the first place. DO NOT get carried away by their free offers, I wouldn't do business with them. Took me 4 phone calls and 3 weeks later to get my 15.99 back.

Please listen to the reviewers unlike me. I signed up from a podcast I listen to, and took the reviews for granted. The service sucks. Printing at home is convenient, but it is a pain in the rear to get it to work properly. After I canceled, they charged me. Twice. Customer service is a joke. If you do sign up, do yourself a favor and buy a prepaid junk card. This whole website is a scam and should be shut down.

How can anyone run a business using Stamps.com? Works whenever it feels like it... which is apparently never. Makes me want to punch my computer and call the poor people at the call center just to yell and scream and pour my frustrations onto people that aren't able to fix the problem anyway because the problem is that their system sucks.

Unauthorized $15 charge showed up on my CC statement after I attempted to sign up for some online postage (ended up just going to the PO because I didn't have time to wait for a scale). The only way to cancel is to call and they will also be charging me an additional $15 because of the timing of my cancellation. So they made over $30 off me and probably thousands of others for nothing. What a scam.

I was looking for a quick easy way to get stamps and just checked this website out. I have no idea how I somehow signed up for service, but I'm now being charged monthly for some service that I've never even used! Beware and don't try out any "free" stamps or anything like that - they will get YOU! I shop online for a lot of items and usually know what I am getting into. These folks are super smooth at sucking you in unexpectedly. BEWARE.

I have used Stamps.com for two years now. My main issue almost the whole time was glitches in the system where my postage wouldn't print but I would be charged. We are talking almost every time I would print. I would print on average 30 times a week. So you can imagine it's hard to keep up with the refunds for unprinted postage. They only give you 28 days to get a refund. So over the last year I have $30 of postage I never used that never even printed & they refused to pay me back. I think it's over $80 for the two years. This problem could have been fixed if they would have dealt with the glitches I kept having. I would call and they could never fix them. They didn't care one bit that they owe me money. This company has 0 integrity!

I spent 35 minutes on the phone this morning with Stamps.com, just to be transferred from one person to the other with no notes exchanged between the two of them, only for me to start all over again. This is typical of them, not the first time I have dealt with this happening.

Once I cancelled my account they used a second phone number of mine to keep the subscription going. Besides I cancelled several times and somehow they keep billing! What a sham scam. I would never recommend this company.

I've had Stamps.com tied to my website for a little over a year now. I have been plagued by stalls in their software that end up with me being charged 4 times when trying to print a single amount. The final straw was trying to print Priority postage in the amount of $14 and change. Each time I tried to print (unsuccessfully) it deducted that amount from my balance. ($42+).

Last year, I purchased two packs of decorative stamps through Stamps.com and since then, they have charged by credit card $19.11 per month. I used a corporate Amex card and do not personally pay the bill. I just discovered that Stamps.com has been charging my credit card monthly in the amount of $19.11. I called to inquire why and was told that when I bought these two packages of stamps online, I agreed to be billed monthly for the privilege of using this company. I told them to refund me for this scam and they "waived" the fee for one month. DO NOT USE STAMPS.COM. I consider this to be theft.

I am the secretary for a small organization and I do a lot of mailings to the members. Having the convenience to print out stamps at my home is quicker than running to the Post Office when I run out of stamps. I also can check the weight of envelopes with their scale and print out whatever the postage is for the weight of the envelope I am sending. Occasionally, I send educational material to my great grandchildren and through Stamps.com I have ordered the proper labels and envelopes to use for those packages. I have found this company to be very good at delivering my orders to me in very good time. I can also print out reports of how much mail I have sent and how often I have purchased stamps and other items from them. I have recommended this company to my friends.

Okay, you take your test sheet to the printer and sign-on. You are told you need to open an account with a credit card. Okay, if I get my fee free stamps, I might like this service, so I go ahead with zero money in the account and try to print the stamps. No can do. Now you are instructed to put money into the account so you can pay for the first month's service; But I don't want to join until and unless I get my free stamps! So I just drop the whole thing right then and there. Only THEY (members of THEM!) don't drop it! You will keep getting billed until you call THEM to cancel your account! Remember now when you went to your printer and computer with the 3 instructions for your FREE stamps: Go to STAMPS.COM, LOG ON, USE TEST PRINT SHEET, then print stamps template sheet. Oh my, such clever people!

I signed up and changed my mind with the understanding I wouldn’t be billed. There must be some fine print somewhere because a few months later I found I was being billed $15.00 a month. WILL NEVER USE THIS SERVICE. VERY DECEPTIVE. AUTO CHARGE. They should send an email or bill telling you about this charge.

I searched around for a postage solution for my small online business and discovered that most were quite expensive and useless for packages. I’ve used Stamps.com in one form or another for 10 years. The small monthly fee might annoy a homeowner but a business sending out 20 packages a week is going to love it.

Stamps.com has been around for some time now and I've been a customer for around 20 years and pay a monthly fee for services as described. Lately they (Stamps.com) have been slipping on the quality of their services and after pointing out the errors to them I get answers that just don't sit well with me; like, we're not sure why the program is doing that, you need to call us to discuss this problem, we're working on it, etc., etc.

I have been a customer of Stamps.com for over five years. I used to have a traditional postage meter, but as costs rose I looked around for something less expensive. Stamps.com's software was easy to set up and integrate with my computer. I use a Dymo Labelwriter to print labels for packages and my regular printer for stamps and envelopes. I have a small home-based business, but Stamps.com gives me access to corporate postage pricing for $15.99 a month, which saves me hundreds of dollars a year.

I have been using Stamps.com for several years now and I am very grateful to have it. It saves me time and I am able to take care of my customers that need their products mailed to them. They have also been very helpful to me when a problem comes up. The service is very good. Thank you Stamps.com!

Embarrassed to say I never noticed I have been paying Stamps.com a recurring fee of $16.99 for 11 months and have only ordered a couple of pages of stamps. The "help" page says to click on a nonexistent "cancel" button. Called and asked to have account cancelled. Received an email that said, "that fees were waived for (1) month." Called back and told never actually cancelled and that I would have to speak to someone in a "higher up department." Finally received email saying account was cancelled. RIPPED OFF!!!

If you read the fine print you would know that the trial is not free. Like any trial service they bill at the end of the cycle. If you like the service and keep the account they charge you. NOTHING IN THE WORLD IS FREE!! However I started using this service to ship out my eBay orders and website orders. It makes it easy to save my contacts of frequent buyers and print from home as well as set up free pickups from USPS. I'll never go back to PayPal printing again!!! This saved me so much time granted it took a few tries to master using the software as it's a bit confusing at first but when I called into their tech department was extremely helpful!!

I planned to this service to print shipping labels for packages occasionally and signed up, added a credit card, and proceeded to print a postage label. When I saw (after signing up) that I was going to be charged $11.99 monthly fee I changed my mind. The whole signup process is deceptive. Once you add a credit card, the option to remove it is not possible, even though "help" tells you to go to "manage plan" and select a link that does not exist. Also, it is not possible to close the account online. Again, "help" gives instructions to a link under that does not exist. When I call the help number, I am offered a $4.99/mo. plan that was not listed under the "Manage Plan" options online. WHAT A SCAM!!! I have not used the service and will dispute any charges to my credit card.

I just discovered a recurring payment of $15.00 for "business services". I don't own a business, I don't recall ever making a purchase, can't find a log-in in my files for their site, and they are unable to tell me on the phone what I supposedly bought. Fraud reported and credit card canceled.

I used this service to send one package at Christmas time and I'm suddenly seeing a $50 charge many months later. Turns out you are automatically opted in for a monthly plan. Awful business practices.

Problem changing the "From" Address - even though it is changed on the screen, my certified mail label prints with the previous "From" address. Have to log off and log back on to make the change stick. Tried to comment through "Help". After completed the form and clicking "submit", it makes me log in again (I'm already logged in). I can’t remember my login info (I know this is my fault - I never have to enter my login to use the software because it remembers it - stays logged in) so I click "Forgot Login". My login name is sent. Then I click "Forgot Password", answer the security questions, it tells me an email has been sent, but it never arrives. So now I'm just stuck trying to submit my problem. So I have to go outside of Stamps.com and complain - didn't want to but it made me do it. Believe me I have better things to do.

Opened an account based on a promotion mailing. When I tried to print stamps for the trial period I got an error message saying to call customer service. They told me the account was closed for security reasons! However they were unwilling to reveal what the security reasons were. The logical thing was for them to ask me whatever questions were appropriate to resolve the problem, but they refused. Don't bother with Stamps.com.

I found out that a Stamps.com account had been set up under a very old email when I was charged on a credit card for the services. I tried to log on to Stamps.com and cancel the account but all the answers to the questions that were provided to Stamps.com did not match the correct answers. I called Stamps.com on 9-7-18. My account was charged on 9-6-18.

They are providing a service of $16 per month for the right to print stamps supposedly. I wouldn't know. After 7 months of paying them I have not received one stamp nor the postal scale or free postage promised. AVOID.

I had an opportunity for a free trial with Stamps.com. According to the rep I would be contacted prior to the trial period transitioning from a trial period to a paid period. I used a virtual credit card and started the trial period with the understanding I would be contacted. I never used the service because it didn't fit what I needed even though I ship hundreds of packages a month.

I thought that shipping with a discounted rate might save my small home based business a little bit of money. What it actually did was make my package arrive with "Postage Due" to my customer, who then did not want my product. In turn, they posted a negative review of my company as many places as they could. When I contacted Stamps.com to find out why it happened, I was told, "Based on the slight differences between the USPS software and the Stamps.com software, sometimes a package is rated differently when it gets to the post office. Sorry about that!" So, when I tried to cancel my account with a balance remaining in the account, I was told that they were not in charge of the refund of the balance and the USPS would send me a check sometime in the future - they are just a licensed agent. I think I stick with UPS from now on - at least I can count on them!!!

Using Stamps.com is easy and intuitive. I used another service before Stamps.com and it was OK but there were glitches. Then, I switched to Stamps.com. A few times I have had to call tech support. Calls were answered promptly and support was efficient and friendly. Stamps.com works well on my MacBook Pro. It is a time saver and helps me do my mailing chores in a timely fashion. I can mail letters and packages easily and quickly.

All I wanted was to purchase a shipping label and I needed to create an account for that. I've never authorized any recurring charges of $19.99. It's hidden somewhere in the fine print that you'd be charged each month. Then it's virtually impossible to cancel, close your account and it's not allowed to remove your credit card info. I had to go through my bank and dispute the charge. Their sign up and charging practice are totally misleading! Buyer beware!

Honest customer for a year, yet they denied me a $20 refund after I forgot to cancel my recurring subscription since I haven't used the service lately. Pathetic. I've had better customer support from children's underwear companies and people that can't even speak English. I will NEVER recommend Stamps to anybody I know and will choose death before I sub again. Enjoy my calls every day asking for a refund, scum.

Stamps.com sent me an offer for free stamps for creating an account. While setting up my account, I didn’t spot the 15.99 per month obligation. When I saw the charge on my credit card, I attempted to cancel the account online. Their instructions to cancel did not match what I encountered on their website. So, I called and was required to talk to two separate reps and sit on hold for about thirty minutes. I was finally told my account was canceled, but it is still listed as active on their website and shows I will be charged again. I tried to change my credit card info but cannot change or remove it. I do have an email stating my account has been canceled, but I want it to show up as not active online as well. I’m going to have to watch my credit charges closely and seek legal help if charges continue.

This Stamp service is a very helpful deal for me. I am in a wheelchair so it's not easy to, go to post office get stamps, mail my bills, or whatever, it can all happen from the comfort of my home. It's just amazing on what stamps.com can accomplish. I just have to be aware of my inventory, labels, printed stamps, envelopes, scale calibrated. I am in business. Thanks Stamps.Com. for everything and your kindness. When I am dealing with a tech, or customer service it's always pleasant.

Stay away! I bought one postage from them and was subsequently charged a monthly flat fee of $15.99 for two months. They must make a ton of money off of people like me who don't read the fine print. They wouldn't reimburse any of it. Super obnoxious and shady.

Stamps.com will force you to set up an account to include giving of a credit/debit card. They will then proceed to automatically charge you $5. After entering information to print a label or directly onto an envelope - the website will then tell you, you must install software to print. If you are using an ‘incompatible’ device such as a Chromebook or Notebook - you cannot install the plugin or software.

I have used Stamps.com for my small business of selling books on Amazon for 9 years. I recently had a problem where my shipping labels were not printing but the amount of postage was being deducted from my account. I called Stamps and a real person answered. They got me to the right department. It took a couple of days for the problem to get fixed. In the meantime, I answered the email I received, saying that I knew they were working on it but it was still time consuming and frustrating. I immediately received a call. I was assured they were still working on a fix and then they waived 3 months service fee. The problem has now been resolved. I appreciate the personal and responsive customer service!!!

When they rejected one of nine photos, I received the notification too late to change anything, was not told which photo it was, and not given an opportunity to replace the photo with another. Their process is so automated that it is unresponsive to problems and mistakes: Piecemeal emails created a long enough time delay, that the order arrived before a solution was found. They sent stock answers to questions I never asked and ignored what I wrote. Customers know how maddening it is when a company chooses cheap automation over individual service.

I signed up with Stamps.com because I wanted to ship something first class mail and not wait in line for an hour at the post office. I had no idea I would be charged $15.99 a month after 4 month trial. Maybe I did see that but forgot about it. I never received any email statement. They were charging me for months over 2 years. I used this service 4 times. I should do better job checking my credit card statement. I use it for everything. Has lot of charges on there. I just missed it for months. I have several other monthly fees for things. I get a statement when I'm charged.

NOTE: I'm not invalidating others' experiences. I'm just speaking about my own as an occasional user of stamps since I don't send much physical mail. Below are some tips and pointers I gained. I really enjoy the fact that I can print out stamps from the comfort of my own home. When printing here's the key: ABUSE THE TEST SHEET!!! I used it three times just because the zoom and print range were a fraction of an inch off. Don't print until it's perfect. I now have 9 perfectly printed stamps, and will use them probably over the course of the year.

I had no idea looking at the Stamps.com website that I would be charged monthly $20 just to use the stamp printing service... I canceled service immediately upon being charged a recurring fee of $20 and called for a refund of $20 to which the rep said she could only refund $10 as a courtesy and possibly her boss could refund more later??? Weird... So you pay $20 a month for service and then pay additional for any stamps or stamp sheets you buy... WHAT A RIP OFF!!!

I signed up for 2 accounts for different family members to get discounted shipping, only to find out later that their plans start charging you 18 USD monthly for the discounted shipping which I can get at PayPal for free of charge. Now before I could cancel my account, their security team has frozen my account and wouldn't allow me verify my account with them, because idiots blocked me from doing it, and I have multiple emails and God knows which one I used, and to verify my account they even had audacity to ask me for what kind of items I am selling which it doesn't even concern them and it's not their business to know, they are not a payment processing company nor a bank so they can literally piss off with asking me such question. Either way, their tactic is to free your account so they can charge monthly fees because you can't cancel them, since it's frozen. That's super unethical and scammy, I would stay away from their (scam) business.

Fast to take money. Slow to refund. After downsizing and wanting to sell my collections, I used Stamps.com for my postage services from my home. It was nothing but a nightmare for that 4 months. When things go right it's wonderful, when things go wrong it's a nightmare. Some of their labels misprint. Two different printers were sent. Same issue with both. After first reprint you must pay again and wait for any refund. Supervisors are liars. Finally after cancel it took several calls to final refunds for reprint errors. Not worth the hassles. Avoid them if possible.

Almost 8 years with this company and bought many thousands of dollars worth of stamps and because I passed some time and didn't submit the claim within THEIR TIME FRAME I lost one package with almost $500 in merchandise and $70 in postage including insurance. Now I lost everything and they lost my business too. Very quick on getting your money but you never get your money back if you lose something. Take your business elsewhere!

Stay away from Stamps.com! They charge a monthly fee for services that are free for businesses on Paypal.com or USPS.com. But that's not why I gave them 1 stars, they use legal fine print trickery that you don't see to trick you into paying for more services than what you even need. Even if you go less than 1 day past your first month, they charge you for an entire second months of use even if you don't use any of the services. They won't charge you until after the months period has ended, so the only way to avoid this is to cancel your credit card.

Opened Stamps.com pro account in 2017, cost $15.99 per month, didn’t use much since most function can be replaced by PayPal label creator. Cancelled the account by the end of 2017. However, the $15.99 monthly subscription charges kept showing for another 4 months. Called the customer services and they couldn’t find out why the account was being charged after cancellation. They won’t issue refund or even stop future charges saying ‘we can’t do that without knowing why it was charged’. Finally, I had to call my bank to block Stamps.com for this to stop. The service is quite outdated, most of its functions are free on every seller's platform or PayPal.

I would not recommend this product. The app which you need to print envelopes would not download onto my computer and despite repeated requests to their customer service department their solutions were inadequate and unhelpful.

Signed up to see if I needed their service. Never ever used them but it ending costing over 700.00. Tried to cancel numerous times but could never spend 2 hours waiting for someone. Guess it's my fault. BUT STILL WHAT A RIP-OFF.

Stamps.com is saving me money! No more trips to the Post Office & waiting in line, packages go by actual weight and they are picked up at my home! I had to call customer service 1 time & the gentleman I spoke with was fabulous, helped resolve my issue quickly (which was my own fault, nothing to do with them/system), and he made sure all was great for me before hanging up! I would recommend them to everyone!!!

I just cancelled my account after having been charged $15.99 for NO POSTAGE. The monthly charge does not provide postage. I originally purchased $400 in postage and used all but about $65.00 of it. My refund is $8 according to Stamps.com even though the balance of unused postage is $65.00, and there was $39.15 available to me this morning before I cancelled my account. This outfit is stealing money out of my pocket.

I have been using Stamps.com for a few years and it is very useful. I work in multiple offices and it is great to be able to print envelopes and stamps from anywhere. Customer service has always been responsive. I have the premium service which includes certified mail. Products are a bit pricey but they work.

I opened my account in June of 2014, iirc, to send divorce papers to my ex husband. I used it once more that Xmas season of 2014 to send two packages. I completely forgot about it for a YEAR and called to cancel in December 2015. I was somehow talked into staying on and totally forgot about my subscription as it was on a credit card we denoted as 'do not use' personally to pay down the debt and save for emergencies. Well, emergency hit this month and I'm checking the balance when I see that next to our monthly payment every month there's a Stamps.com charge. Oh my god we've been paying them for 2 years for nothing.

I signed up for what I thought was a free trial. Then found out I was being charged $15.99 every month whether I used it or not. Went through what looked like the online process to cancel it but continued to be charged. Found out you HAVE TO call them to cancel. I am not a person who is easily confused online. I design and code websites.

I have been with Stamps.com probably ten-fifteen years. Only once have I had to call the company; it was so long ago that I don't remember why, but I do remember that the problem was fixed. I use the online help, most recently to find out if envelopes needed barcodes. Postage is so easy to print and I like to use the various sheets depicting holidays. Over the years I have sent in four requests for postage refunds and have received them; the guidelines are easy to follow. The codes help me kept track of postage per client so I can bill, if necessary. The $15.99 monthly fee is nothing compared to the gas and time I would have to spend going back and forth to the postage office. Stamps.com keeps me updated on postage rates and the scale weights. My only problem is gauging whether the package or envelope is over 1/4"! I even have postal pickup if my packages fit the postal guidelines. What more would you want!

Stamps.com.... hmm, sounds like an online business right? Until you try to cancel. Stay far away from this scam, which basically resells you postage rates that you can get simply by yourself and then bills you 15.99 per month for nothing... just to generate a profit for them hoping you'll forget about it. On auto-pay this account pulled nearly $600 from me for an account I used maybe 3 times.

Stamps.com is so bad that I created an account here just to review them. Monthly fees are relatively high. The main reason for negative review though is that they are 100% online service, yet you have to call and wait a long time on hold to cancel. They did wipe $50 in service fees, so make sure you push to a supervisor to cancel fees if any are owed.

I tried the 4 weeks trial period and was billed 15.99 for the next three months. I never used the service one time. The trial cost me $47.97 before I figured it out that I was being billed like a gym membership. I suggest you never use this program.

There are so many glitches with this service! There was a huge payment glitch on January 22nd 2018 where my postage purchased was shown as deducted and processed in my PayPal account. I woke up on February 16th with over $100 in charges from Stamps.com. I called and was told there was a glitch on the 22nd and the charges were never completed. I was not notified of this issue ahead of time. My account was overdrawn because of this payment glitch. ALL I ask for is communication from this company. I should have received an email about this issue before they deducted this postage from my account. Horrible customer service!! There needs to be more transparency with these glitches. This is not the first time this has happen to me. I canceled my account after almost 5 years... The customer service needs MAJOR work.

Don't sign up for this...it sounds great till you can't use their service and horrible customer service, so I have had this service for a small business for over a year, and had so many technical issues, and when I called and explained this the company did not care. Don't waste your money, you will be the one losing...

I've been using Stamps.com since May 26, 2011 for business postage. They replaced a competitor for less than 1/2 the price we were being charged. They have been a good company with great customer service for the last 6 years and 8 months. If you're looking for a business postage company, Stamps.com is one of the most cost-effective and easy to use systems out there. I think some folks here are confused because they didn't bother to read their welcome email.

Signed up for welcome kit. Never received it and was charged almost $80 for nothing. They claimed it to be an account fee and said there was no way possible to refund any money. Asked for a supervisor who claimed she could only refund 3 months which was $45. She offered to give me a credit to be used at stamps.com. They are very dishonest and very shady business.

I ordered a sheet of photo stamps 27 months ago. I had a discount and put in my credit card for a .49 cent charge. Apparently it signed me up for some business shipping plan at 15.99 a month. I don't own a business, nor have I shipped anything. Because my credit card was being paid by another party I had no idea of the charges until I logged on to my card to update contact info. I didn't even know I had a stamps.com account. No receipts or statements were ever sent by them. $500 in charges for services never used to get my .49 cent stamps.

One of Stamps.com earliest customers (ask them) and recommended them to my spouse's company. Issues over past 25+ years? Sure. Consistently best experience through the years is the one-on-one tech assistance. One call solved my dilemmas every time even when it was my error. I count on one hand the number of times I thought I needed to call. Recently I had difficulty (impatience) with Stamps Connect. I was mentored through the solution. All is well now. Let also share, Stamps.com compared to the old fashioned 5 year stiff contract alternative with clunking boat anchor, Stamps.com wins. Refunds? Easy.

I cancelled my account before the trial period and was still charged $15.99 and they may potentially still charge me another month, this company is pure scam! I didn't even use their service. I will make sure to tell everyone I know, that this company is in to steal your money. So sad.

I was charged for an extra month even though I canceled within my trial. Be it I was on the last day that still is "inside my trial period". Would not recommend this shady sign up and cancel business to anyone.

While attempting to purchase stamps online one day I came across the website stamps.com I had to sign up for an account to view prices. I decided not to make a purchase because prices were outrageous. I just checked my bank account and they charged me $15.99 for nothing. I called to complain and they told me as soon as I created an account that was my authorization for them to bill me and create an annual membership. I am not happy!

My assistant signed up for an account for my Legal Office because she said it would save us a lot of money. 9 months later my credit cards sends me a notification that I might be getting double charged. I look at it and sure enough. I've been paying $15 twice per month and I fired that assistant shortly after she signed up for the accounts on an unrelated matter so not only have I been paying for two accounts that I don't use... she had put a 90 credit on one of the accounts.

Signed up for free trial - and kept getting billed $15.99/month. I got dinged for 9 months before finding out these charges on my credit card. When I canceled they said it's like a gym membership and it's nonrefundable. They ended up refunding the last month and said they can't go back more than 30 days. Read the fine print people.

I signed up for the 4-week free trial. Stamps.com sent me a package with a scale, install CD, etc. The install CD didn't work. I tried downloading their software from the website - that didn't work either. I tried calling customer service, but hung up after waiting on hold for over an hour. I cancelled my account exactly 4 weeks after signing up, and they charged me $15.99. This seems like a scam. I am very disappointed.

I signed up for this "service" because I needed a stamp urgently and did not want to go out to buy any. It didn't take long to realize that what I wanted to do was not going to be easy so I just blew this site off. Well I found a 15.99 charge on my AmEx and sure enough they charge a monthly fee for the "privilege" to buy products and services from them! What a joke. I canceled my account and disputed the charge but from what I have seen from reviews on this site I will never get the money back. It is a scam at this point because I did not benefit from them nor cost them in anyway but they will stand by their colluded terms of service because that is the real business model!

I received a Stamps.com promo in the mail for a free trial. I checked it out and created an account online. BIG MISTAKE! They say there's a free trial of 4 weeks. If you do try it, DON'T FORGET to cancel the trial ahead of time because they will charge your account. Of course, the $15.99 amount that I paid cannot be refunded because it's in their terms & condition which you agree to when you create your account online. When you realize that the amount you got charged with doesn't go to any of your purchase because the stamps are actually an additional cost, you'd want to cancel.

I ordered a notary stamp. Pretty simple. I waiting over a week and nothing! When I went to check on the shipment it said incorrect address. I verified my address before placing the order. When I emailed their customer service they simply said we have no control over the US Postal service and attempted to tell me that I put the incorrect zip code because they looked up my company and it showed our zip code was 30327 as if I don't know my own company zip code. I told them I know my zip code and I had it correct as I reviewed my order before placing it. They said, "I'll send another stamp" and proceeded to send it to the zip code they thought was the correct one and again I didn't receive it. The message was incorrect address!!!

My experience with this company has been outstanding. I have had to contact them once, and the representative was very courteous and professional while answering my questions. It was very easy for me to set up the system on my computer. As long as everything continues to go well, I see no reason to complain. Great services.

I am surprised to see so many disappointed people. I had gotten my free trial, used a couple of stamps, and completely forgot to cancel my subscription. 10 days after I saw they had deducted monthly payment from my account, I saw my bank balance, and wrote them explaining my situation. The customer service was very helpful and had refunded my money within 3 days. Thank you so much!

Every time I need help I am able to resolve the issue easily after my initial learning process. Very knowledgeable about product, or get help from supervisor quickly. They remained patient through my learning curve. Recommend.

I signed up for Stamps.com for a trial period. I tried using them for creating a return label, and then once for sending a package during the trial period. The return label did not work, and I had to request a refund. It took weeks to get a refund. Then it was not a refund on my card, but credited to the stamps account. So even though I did not want to use them again, I had to use it, so that I could get use of my refund money.

As others have stated, I did not sign up for their Pro Plan. I signed up for the welcome kit. I have been billed $15.99 monthly and never noticed until today for almost a year. This is not the USPS. Their marketing material makes it seem like they are the US Postal Service. They basically lure you in with the promise of free stamps, and make you create an account. I never once utilized any of their services, even the free stamps. I would not have signed up for any type of membership. It does say in their welcome email that you will be billed after the trial period... but I don't remember anything reading about being on a Pro Plan after. Unfortunately, this is a situation where the company looks pretty legit and wouldn't resort to these tactics to "customers"... so if you are reading this you probably already got billed unknowingly. Call your credit card company and see if they will reverse. It sounds like there is no point in calling the company.

Today I received a suspicious looking letter that appeared to be from the United States Post Office in which on the envelope says in bold letters, "Your 9 Postage Stamps are waiting for you inside". When you open the letter, along with a bunch of other paperwork, is a template that has 9 stamps on it. HOWEVER, there are instructions, that insist that you go to the Stamps.com website and give them your credit card information, INVALIDATING the "free" portion of the offer.

I have been using Stamps.com for my eCommerce business since 2009. I have to say that I have always experienced excellent customer service. They don't send my call out of country and have always been very courteous and patient with me since I am not very tech savvy. My business is seasonal and they have worked with me to pause my account each year so that I am not charged the monthly fee but can still keep my records of who I shipped to.

My printer jammed when I was printing stamps, I contacted Stamps.com Customer Care and was treated very courteously and professionally. I was issued a refund the following day and I have never had such great service, courtesy, and Caring from any other company. I commend Stamps.com for having such a great and caring staff, and recommend Stamps.com to everyone for their postage needs.

Stealing money from people it's really easy for STAMPS.COM. I sign up, thinking that they were better than USPS. They has been taking my money since I sign up. I used the service once to see how it was? Now I started looking at my credit card and they have been taking $15.99 since April 2017. I cancelled today, I even called them. The only thing the CSR said was "I am sorry for the confusion." No money returned to my credit card. SCAM!!!

This company is the biggest racket I have seen. I'm too aggravated to even recount my experience. It boggles my mind how they have been in business for so long. I'm going to have to wait "2-3 WEEKS" to get my money back. They claim that the money I open the account with goes directly to the USPS and that they are the one issuing the refund. If that is true; every time that I would have made a purchase then USPS then pays them? I just don't see what kind of business model are they using? They charge $2.99 to ship one sheet of labels that takes 4-7 business days to get to me.

I thought I was signing up for an information packet. I did not realize they would choose to enroll me into program that would autopay them unless I stopped them. The welcome packet is all I requested. I only received one email saying my welcome kit would be arriving soon and the cost shows 0$. This company is very underhanded, shady, and has no integrity. If I ever need a service like this in the future, I will never use them but a competitor instead.

I have been a Stamps.com customer since 2012 and I use my service every month. I have always had very helpful customer service. I can't imagine not having Stamps.com. Not having to run to the post office at least once a month is great.

I opened this account in November 2016 for a free 4-week trial. I only had it open for a day, when I realized that the savings weren't real. I cancelled my account less than 24 hours later. I haven't received any communication from them until this morning. I received an email stating that I owed $111.93. I immediately called them. They said that it had not been cancelled. I contested that it was less than 24 hours after opening. They cancelled my account and refunded me for the $15.99 I was just charged. I sat on hold and kept getting redirected for 20 minutes on the phone until the system hung up on me. They are still saying I owe $95.94.

FRAUD!!! Be careful! The website is setup to trick you into signing up. Before you know it you're receiving a $15.99/month charge for "use of their software", which is basically useless. I called and cancelled twice in the span of 8 months and the charges miraculously reappeared on my Amex bill. The third time I called I spent 45 minutes speaking with 3 levels of service reps and I was able to get a max 3-month refund.

I signed up for their free trial and realizes soon after that the savings weren't there for what I needed so I didn't use the service. Fast forward 2 months and come to find out they had billed me for 2 months of service. When I called to cancel I was told they could not refund the payments since, and I quote, "That is where we make our money". I mean really? I didn't use a single feature on the site and you are going to withhold money I didn't even agree to spending them in the first place. Stay away, stay far far away.

I signed up for the trial to try it out. No welcome package came. I didn't remember to cancel it so they charged me. I called them to cancel my account and get a refund. Not only that they didn't give me that refund(even tho I didn't get to use the service) they charged me $2 to cancel my account. And they said the only way they could send out the welcome package if I continued the service. I mean wow.

First off, to everyone complaining about the monthly fee ($15.99 as of this review), do you ever read your emails? "The Stamps.com monthly service fee is just $15.99, including the first month." That is stated in your welcome email and clearly on their website as well. Overall though, the service is decent, you can print directly on the envelopes or onto standard mailing labels. You also have the option to print on tri-fold and bi-fold flyers as well as linking various e-commerce websites like eBay, Amazon, and Etsy. The cost is a little high if you use it for personal use, but they do give you $10 in free postage each month. Another thing to consider, if you just use Stamps.com for packages, you can buy postage from PayPal for no extra monthly fee and you receive the same discounts as Stamps.com. I would not recommend them for just shipping packages, but if you send a lot of letters, postcards, or flyers, you do save $0.03 on each.

I signed up for the free trial and after two weeks realized the high monthly fees were not worth the minimal "savings" on each stamp, and I canceled my account. Then one month later, I see a charge from stamps.com on my bank statement. Despite canceling my account they had somehow left it open and continued charging me. Upon canceling my account for the second time I get an email saying I will be charged even MORE for the partial month that I "used". Stamps.com is a deceitful and misleading company that cheats users for their corporate gain. Word of warning: DON'T WASTE YOUR MONEY because it's not just a monthly fee, it will continue even after you cancel your membership.

We ship all over the world using stamps.com and love it. I read reviews that said you can't get a refund on labels you make mistakes on, NOT TRUE. I have had to get refunds on 100's of dollars worth of purchased labels due to international customers changing their mind. When I first signed up, I knew exactly from the information I read that there was a free trial period and then 15$ a month after 3 months. Even with the $15 a month charge, we save more than that every month by using them instead of click and ship or especially going to the post office because of the volume we ship.

I closed this account Jan 4, 2017 with a postage balance refund due of $147.85. As of 3-21-17 I was still being charged monthly charges of $15.99 and no refund in sight, although amount is confirmed. On that date, CS agreed to credit Jan-Feb charges. Then on my April 21, 2017 credit card statement, it shows they billed a 3rd month as of 3-21-17. My call on that date was: CS representative stated I must have 2 accounts (never did for over 10 years). Said I was being charged again as of 4-21-17. Refused to believe that although I was charged in Jan, Feb and now April, March appears on my statement even though I am reading it to him. Still no postage refund. Sup finally credits monthly charge. Postage still not refunded.

I am a new customer and was asked to write a review. I am pretty happy with the service, especially the customer service personnel who are friendly, helpful and efficient. One or two negatives... for non business people there should be a lower monthly rate, and some of the info on the screen when sending a package is not necessary, like priority mail flat rate envelopes. No need to weigh and fill in the weight. Overall very satisfied. Thanks.

I didn't even know I signed up for this service. Charges went on a credit card that I have not used in 6+ months so I was not aware they billed me monthly. I will never again sign up for any free trial or anything online again.

I needed to send a package and didn't want to go to the post office. Found this and thought I could print my postage on my printer. So I signed up for 4 week free trial. You have to wait for them to mail forms to you still had to go to post office. Forgot to cancel and got billed... My bad... Called and canceled and then received another bill. Called to find out what was up. Turns out it wasn't a free trial. If you didn't cancel you were billed for the first 4 weeks and my second bill was for the part of the second month before I called and canceled.

DO NOT USE THIS COMPANY!!!! Just by showing INTEREST in their website they automatically renew you into a program and charge you every month. They claim that it's on their website that as soon as you enter your information you enroll in the program, but I just looked and it literally is not on there. Stay FAR AWAY from these people! They refuse to give you your money back and make it so difficult to even cancel a membership you never sign up for. Also - stay away in general. It's so much easier to just go buy stamps or go to the post office and ship stuff. This is a total scam website and I will warn everyone I can.

I was under the impression that I was only paying the fee for postage as I have never once received any indication or notification that I was being charged for anything else. No emails. No notifications to my account. Nothing. Turns out they have been billing **$15.99** to my credit card every MONTH for god knows how long! The only reason I found out is because we lost the credit card associated with the account and I just got an email saying that the $15.99 service fee could not be collected! Oh. So you can email me when you can't collect your money, but you can't email me to notify me that you are collecting my money in the first place. Fraud. I've printed out about 7 stamps in the past year. Which means I (unknowingly) paid almost $200 a this year to print out *7* measly stamps. I would be more than happy to file a class action lawsuit against this company. More than happy.

BEWARE!!! Do not give this company your payment information!! Whether you buy something or not, they sign you up AUTOMATICALLY for monthly billing of $16 unless YOU cancel!!! When I called to inquire why I was being charged, the customer service rep told me I was irresponsible for not catching the charges earlier!!! I never even bought ONE thing from their website because it got too complicated!!!

I'm not one to take the time to write a review and a bad review for that matter, but I couldn't write this fast enough for this company. I'm currently waiting on hold and have been on hold for 15-20 minutes to try to get my PASSWORD reset and to get a refund for the past few months. I've been billed $15.99 for nothing? I obviously haven't even logged back in and I kindly asked what services I was getting for the monthly subscription.

I have been paying for this garbage service for too long, it is not worth the monthly service fee, the user interface is absolutely terrible. An example is I am trying to print postage on a standard #7 envelope but disappointingly that is not an option on their site to select. Allegedly there is an option to create a custom size but it is not actually possible. This service seems eerily similar to the poorly run USPS, slow, cumbersome and stupidly organized. Needless to say, I am canceling my service and strongly recommend not purchasing this service as it does not save any real time or money.

Like many other reviewers, I was being charge $15.99/month for a service I was unaware of having signed up for. Because I moved and life was chaotic, this went on for months. When I called to cancel and complain and ask for at least a partial refund, I was shunted to "corporate" customer service. The upshot was I got this month's charge reversed and then was offered a refund for three additional months. When I pointed out to both nice ladies I talked to that this kind of thing has happened to many many people and that clearly there is deception going on, they just repeated that those were "valid charges" and there was nothing they could do. But if they could refund three months, why not nine? Twelve? They take no responsibility for misleading policies.

I fell for this "service" in 2012, to avoid the hassle of remembering to buy stamps while out shopping. They hook you with a phony 10-day "trial period", and my cc was immediately charged upon account setup. In which I contacted them about immediately, for a refund, only to receive the beneficial run-around (big surprise). I printed a test page, which turned out fine, before printing the actual blank stamps. And of course they did not print right. Contacted CS about it, but was an epic waste of time. 3-5 week wait, for a measly $5.50 refund. Be smart, and stay away.

I was charged 15.99 a month for over a year and failed to notice it. (My fault there), canceled my account online and phone today. Called my bank and will have to see if I get any more billings from them. I have never used this service, their advertisements are very misleading. Do Not Give Them Your Email Address or any other information.

Did not make it clear that there was a monthly charge. When I got my first bill after using 1 time it was for $47 and I only bought 2 or 3 dollars in postage. When I called to complain that I had not received any bills till I had 3 service charges racked up I was told that there was nothing that could be done and I had to pay In addition I never received the free scale I was supposed to receive. I immediately closed my account.

Don't fall into their trap! I made an account with them but called the same day to cancel it because clearly I realized I don't need this and these charges. They haven't canceled my account and I am left with the charges of $30. I never received a scale or what they call "the welcome package" so I thought they canceled my account... until I received their bill.

I opened my account because I want to send a 40 inch TV to another city. I looked around. The price in UPS could be as expensive as $200. So I opened an account from stamps.com. Ended up the package was too big for USPS. I bought $40 of postage. Because things did not work out, I wanted to cancel my account. I got ten dollars of bonus from printing out stamps and sent a card back. So, when I closed my account, they refunded me $50. I am so sorry I ripped them off several bucks. I did not mean it. Actually other people were right that if you do not print the stamps right, they do not refund you for the misprinted stamps. Overall, please do not try them if you are not sure that you need to spend at $150 in USPS postage per month. The monthly fee for sure is expensive.

Sounds like a great deal, doesn't it? Well, it is, except for the fact that the $15.99 MONTHLY SERVICE CHARGE is cleverly hidden in the "small print" of the Terms and Conditions. NOWHERE, nowhere, nowhere in the "enrollment" process is it made clear to unsuspecting customers that this MONTHLY SERVICE FEE even exists. I "ate" it for the first month... that is to say, "ate" the $15.99 and canceled immediately. Why the HECK <<-- (think much stronger word here) do they have to be so shady and misleading about it? Maybe it has to do with "Alternative Facts" which are becoming part of our culture.

A few months ago, there was a letter that I didn't URGENTLY need to send but wanted to, and I didn't have any stamps, so I created a Stamps.com account for the free kit, and, not knowing I would be charged monthly, entered an old Visa that had a few dollars on it. When the kit came in the mail, it made no sense and so I just borrowed some stamps from a neighbor. A few months later, I received an email saying that I owed around $35, and having not remembered I created a Stamps.com account, disregarded the email as spam. Come December, I'm receiving monthly letters and now owe $80. I refuse to pay, but I have NO CLUE how to get them to stop sending me letters and emailing me because it is past the so-called "30-day trial" even though I haven't used the account since the day I created it. Can anybody refer me to a website to contact or phone number to call?

If you are thinking you are just buying stamps and paying for supplies to print stamps you will be surprised to see a $15.99 monthly fee appear on your credit card which does not, that I can find appear on their splashy startup package. If the Post Office really "authorized" this vendor they really should take a second look.

Imagine my surprise when I realised that Stamps.com cost approx $16.00 a month when I was under the impression that I was simply signing up for a pay as you go service to buy stamps. I feel like an idiot for being caught out by this scam. And I am now over $30 out of pocket. I have now gone through the fine print and realised how stupid and naive I was to get caught out by their terms and conditions in this way.

Have opened account sending out books on amazon. I weigh the books at the post office. Then buy the postage. After a couple of weeks stamps.com send you service charges that are more in total than if you went to UPS ground, FedEx ground, in some cases the Post office. When the liars come back with "oh we save you a trip" what? most cases you have to go to the post office anyway. Basically this is a scam. It is very expensive in the long run. We find FedEx ground to be much cheaper and you know how much you're paying. When you question these people they lock you out and attempt fraud on charging your card. I just file a fraud case.

Company refused to issue a refund on a fraudulent charge. On 12/14/2016, my Stamps.com account was compromised. A third-party gained access to my account and made a $490.00 purchase. Stamps.com locked my account and instructed me by e-mail to contact them. I contacted Stamps.com customer service by telephone and was advised that: "due to USPS policy" they were unable to refund the purchase and offered me a $490 in postage credits. In order to receive a cash refund, Stamps.com customer service representative (Frank **) further advised me that I would have to work with my bank to initiate a charge back. Stamps.com provided no evidence that the fraudulent purchase was initiated by me and advised me to "run malware detection software" on my computer.

I signed up for this service thinking I was paying for stamps. That's all I wanted.Turns out in all that fine print you are joining a club. I stopped using the service and got a bill for about $50.00. I called them and asked them what I owed them $50.00 for? Of course it was for being a part of Stamps.com. No stamps. Just for being in their "club". Ain't paying it and ain't using them again. I paid for my stamps which is only right. But I will not pay for joining a "stamp club". That's ridiculous. It IS convenient and it is a good idea. But the way they do business I don't like. Never again.

I tried Stamps.com for one month and then called and cancelled. For two months now I have been getting a bill in the mail saying I am overdue on my payments and charging me 60 dollars. I wrote them and explained my situation and that I had cancelled, but I still keep getting these stupid bills that go higher each month.

So apparently, I signed up for stamps.com over a year ago and I say apparently because I had completely forgotten about this until I had received my first e-mail from them today. They've been trying to bill a debit card I had no money in since July of last year and I have racked up 240 dollars in charges (15.99 a month). What I don't get is, why do they keep my account active after the first month they don't receive payment then send me an e-mail a year and a half later? Oh and the person I was on the phone with was trying to explain "It's a subscription service like Netflix". Yeah, sorry. No Subscription service keeps your account open like that after the first month of non-payment. Even ** sites cancel your account.

I signed up for Stamps.com in Sept 2015, but received no follow-up email confirmation or statement, and was unable to log in, so signed up again with same ID etc. in December 2015. Got an email asking to call if I had mistakenly opened a duplicate account. I called, as requested, and asked for the duplicate account to be cancelled. I subsequently cancelled my initial account and got a refund. But the "duplicate account" wasn't cancelled, as I asked, and I was billed $15.99 on a credit card for 14 months, with NO EMAIL STATEMENT.

A sneak attack! I don't remember consenting to getting a premium account and agreeing to pay $15/month in addition to postage. LOL no thanks. I'll just go to the post office. You can't just charge my credit card without letting me know you're going to do it.

The no strings trial is not that. It's a scam. You close your account online and all that happens is the option to close your account disappears but the charges keep coming. Totally fraudulent.

Thank you, THANK YOU for all the reviews. I got the free trial of 9 stamps and actually had to mail a few things that very afternoon. I went to the computer, started to fill out the form with the "promo code" provided then got to the part where they wanted my name and credit card info. Read carefully about the recurring charge so I put the "application" on hold for a second and found this site with all of you! Online signup form has since been closed and removed, stamps and information mailed to me now in the shredder and long gone. THANKS!

As all prior reviewers have said, you don't realize you're signing up for an on-going service. They hide in small print that there is a recurring charge. When I was billed and tried to cancel, she tried to sell me on a scale and a different service level. And then said, I was lucky, I was still within the next billing cycle so she could cancel now and save me from the next bill! Ha! I never even tried the free stamps. It seemed too much of a hassle to line up and print on the little squares on the test paper so I threw it all out, apparently with $15.99... what a scam! If anyone knows of any other way to spread the word and badmouth this scam, please let me know. I'll write letters to whomever it takes. It's not the $15.99, it's the principle of taking advantage of an unsuspecting public.

I never authorized recurring monthly fees, can only be cancelled by phone if you can get thru.

Just like my predecessors here, I had no idea that I'd signed up for a plan requiring a $15.99 monthly charge (once the trial period ended). All I wanted was to ship a darn picture. When I discovered the funds I'd need to load didn't even come near the cost of shipping, I abandoned the whole thing... Until I saw that $15.99 charge. Outrageous! After spending 20 minutes on the phone (spread over three separate Stamps.com customer care reps hawking their sugar-coated finaglery) I was escalated at last to Victor, who begrudgingly erred on the side of reason and hooked me up with a refund. Sure, he wasn't happy about it, but he did it, because unlike Stamps.com, Victor has a soul.

DO NOT EVEN SIGN UP AT ALL!!! THEY WILL STEAL YOUR MONEY!!! I got on one time to check if this would be a good alternative to shipping. I made an account but was told it'd be 100% free. Stamps.com then proceeded to charge me $15.99 a month for NOTHING! I never once received any services or items from them. They straight up STOLE my money! Do not even go to their website!!! They will steal your money!!!

Charged my card for months without notifying. Stamps.com have been charge my business for more than a year without sending a single email about a monthly fee. The initial "welcome" does not contain any monthly rate. It just says "You will see a $15.99 charge for the first month." Absolute SCAM. Don't use them!

I just looked at my credit card bill and they have been charging me 15.99 per month from Jan 10, 2016-August 2016 for a professional service I did not sign up for. They only agreed to cancel the account and not refund me my money. How can this be LEGAL???

My correspondent with Stamps.com regarding being charged with 4 months of service, which was on an account I was unaware I had established, but maybe accidentally initiated by a careless mistake, has resulted in the account cancelled and a full refund of $63.96 (4 months x 15.99/month). They were very cordial and prompt in the resolution of this matter.

Just like everyone below, I was charged $15.99 for a service that I was not told about, had no email communication with, no receipts, no mail of any kind. This has been going on for months, with no help from customer service, only a you should've known better. When you don't know that you are being charged for a service you didn't want, and you never used the said service, what is the money going to?!?

They offer a free trial period with a credit card number but do not tell you after the free trial period they charge your credit card on a monthly basis with no statement or email reminders. My credit card is paperless so I rarely check to see if I'm being screwed. In this case I was to the tune of 12.99 a month for a year. No email or statement ever! This business is so dishonest they even charge a fee to CANCEL your account. Do not sign up for Stamps.com, you can get everything they offer for free at USPS.com.

Short story: Costs just as much as shipping with USPS directly. Postage printing didn't work for me. No real indication that you are signing up for an account. Lack of an actual reprint option (one-time reprint is just stupid). Long story: After I signed up, I attempted to print out a postage label. After selecting print I was taken to a print confirmation page, just indicating that the Stamps.com account was charged for the postage. The printer window never actually came up, so the postage was never even printed. Past that all you can do is request a refund for the postage, which I did, and you get the money refunded back to your account after some time, 5-7 business days.

I was on the free 30 day trial. I called to cancel that 3 days before it ended and was offered another 30 day extension. So I accepted the offer only to find out 2 days later they took $25.00 from my PayPal credit card. Even if I had wanted to keep the program I asked for the basic plan at $9.99 month earlier and I have the confirmation e-mail to prove that. I will now have to open a dispute claims case with them through PayPal. What kind of company just robs people and has no remorse about it? I get a small retirement check and that was my food money for the rest of the month.

They took $1 from my account without permission and confirmation! And we wanted to make $15 more after the test period. Confirmation only by phone, the site is not working (not working links change the payment method). They earn on new clients, with each rip off for $1! Use the official site USPS.

I do agree that signing up for Stamps.com was a little confusing. When I was signing up I did not realize I was setting up an account, I simply wanted to order customized stamps for my daughter's birthday. After reading these I do hope my account is cancelled, I do however have my cancellation email. My frustration comes from I paid extra money to make customized stamps, in the past I received these stamps completed, however it was not until after I mailed them out I realized I needed to make an additional step to add a portion to the stamps, so I am now just hoping my daughters birthday invitations get sent and my friends do not have to pay the postage. I use to love ordering these stamps for a personal touch but it seems I will no longer be able to use this service due to the added need to print my own postage on the stamps I paid extra for.

I subscribed to the trial offer on the site in Mar-15, based on advertisement of no commitment. I called in, cancelled a month later realizing that the service will not be useful for my usage, but the service continued to charge me every month for 15.99. There were no notifications of the charges. I realized only when my credit card changed and their monthly charge did not go through and then the Stamps.com sent me a failed payment notification. I called in again to check and was told my account was never closed – what can you do... I again requested for closing of account and haven't given any new credit card information. Careful if you ever subscribe and close. Monitor your card for next few months.

Same as all of the above... Thought I was getting a FREE KIT... Instead they received $15.99 unknowingly from ME!!! When I called them only would return half of what they took! Oh yeah by the way still waiting for my FREE KIT!

Same that the other complains, found after 3 months that they were charging me a monthly subscription. I never used their service after I did my first shipment.

We were shocked to learn that Stamps.com was charging our credit card without permission. They even raised the rate. We never received any notification, receipt, or indication that an 'account' had been set up. Stay away from these people.

Like others have said, I realized I was getting charged monthly by STAMPS.com. I wonder if it really is worth it to them to operate in this manner, without even sending any type of email communications or even receipts in all the months I've been "subscribed" to them. It is quite sad and with all these reviews, they knowingly continue to do so and not change their practices. They did get a couple of months of charges on me, good for them. But they definitely will not get anymore, but hey it seems they are fine doing business that way.

While this appears to be a good service, beware of the monthly charge. You do not get an email confirmation about this, and if you missed it elsewhere they tell you about the guaranteed charge in the terms and conditions page. The THREE PAGE terms and conditions page that you acknowledge with a check box at the bottom of the page. Unlike most companies that will refund you if you realize this after the fact, this company does not. They feel that you were told in the terms and conditions, so you own the fee. No matter how fast you find it or if your history shows you using the service the charge is yours. So unless you want to be incredibly annoyed put a reminder on your personal calendar. It's not a huge amount of money, but from a principles standpoint it is super annoying and bad customer service.

I made an account just to warn other people about this scam of a "company." I needed to ship something USPS so I went to Stamps.com to look at their rates. I saw that they wanted to charge me more than USPS so I declined to use Stamps.com. Months pass by. Looking at my credit card statement I see that Stamps.com has been stealing $15.99 of my money the last two months. I check my email. Nothing. No receipt. I have to recover my username because I don't remember what it was. It shows I signed up for some membership plan. But still no receipt of when they are charging me. It's insane. They know they are scamming people because they will not email or even notify you on their own site that you are being charged. I've never seen anything like this before.

I'm not sure why there are so many negative reviews. I've been a member for several months and I was never charged when I wasn't supposed to be charged. My free trial really was 100% free, and I received a free $5 credit. The only issue I had with them is my account became inactive so I had to open a new one & they said they would start the free trial over but they didn't - that's not a huge deal to me though because I figured the customer service guy didn't know what he was talking about anyway. I also must say that all the CS reps seem to be young stuck up people. But overall, my experience was positive because I truly do save money with this site.

Beware Stamps.com scam. They lead you to believe you are signing up for a free info package and then without notice begin to bill your credit card for 15.99 a month. No receipt, invoice or notice is sent to your email notifying you that they are billing the card. The charges are hidden in a paragraph under where you put in the credit card info. You will only know of the charges if you happen to look at your bank statement outgoing charges. Calls to them will get you nowhere - they smugly state you gave them permission due to the hidden clause. Stay away from this fraudulent scam of a company. If they do this, think of what else they might do with your business and charge card numbers.

Like many others, I thought I would try their service, but never did the site indicate a monthly recurring fee of $15.99 would be charged just for the right to use them. 2 charges came out automatically before I caught them, so my cost really was over $40 for a simple $12 shipment. I disputed the charges as fraud and received a final bill of $26.98 which I attempted to pay after on hold for 30 minutes. I gave up. This place is a complete scam. Be VERY aware of their underhanded tactics.

You see a lot of reviews here saying they got a free kit and then got signed up unknowingly for the pro plan. I refused, they sent me a kit anyway and then signed me up anyway. I don't understand how companies get away with this. If I stole money out of someone's wallet or bank account, I'd get in legal trouble. But these bozos are allowed to put the USPS logo on their website.

I signed up with Stamps.com to see if it would be a good fit for my small business and did not see anywhere that I was acknowledging a $15 fee every month, even if you never use the account. When I called up to close the account and request a fee reversal, I was trying to be upsold over THREE times by the gentlemen helping me. By the third denial of his other services, his tone immediate changed from happy understanding customer service rep to just sounding annoyed and frankly very rude, telling me that the box I had to check to say I was going to be charged was on the page and easily to understand. So, he told me he could not reverse the fee. What a Rip!

I signed up to receive a welcome kit to better understand how the website works and in the process unknowingly signed up for their monthly services. This was not explained upon me signing up and Stamps.com refused to refund me my money. I never used any Stamps.com services. Their customer service was not understanding and each person I spoke with used heavy sales tactics to try to keep me as a customer. I never received an invoice for the $15.99 charge and only noticed it after reviewing my personal bank statements. I believe this is a very poor approach to running a business.

You pay $15.99 a month and then on top of that pay extra for their insurance services if you need to insure items that's often higher than the norm. You save maybe 10-5% off shipping but sometimes it's more than USPS. This is also not to forget the $15.99 on top of that. So really your savings with them are minimal per package. If you're not shipping out 10 packages plus a month with them where you'll break even with your return they're not worth it. They're hit or miss and can be expensive. The discounts aren't worth the price of admission.

Beware of stamps.com - when you close your account and get your final check they never delete the account information even though that violate the privacy policy. I can still log in and it has all my personal information including credit card, name/address/phone/mailing, etc. I spoke with a customer service supervisor and he basically indicated that they can ignore the privacy policy and keep all your personal information forever. I asked for something in writing and never received it. This is the link to the current privacy policy: http://www.stamps.com/privacy-policy/. Under the section: Access and Data Retention item #2 it states: "We will retain your personal information for as long as your account is active or as needed to provide you services."

I wanted to use their service for low end non tracking shipping as it was convenient other than Ebay and Amazon which are good for tracking related first class and higher shipping. 15.99 membership as long as they have at least some sensible features like reprinting postage if your postage printed wrong etc which are normal features with others. Every time I tried reprint it billed and deducted funds from my account again. Got tired and service not worth it. Close to a Scam they are running and it is not worth 15.99 at all. They billed me again 15.99 after cancellation and had to call and ask for refund. They are saying they will and if I do not I will open a case with my Bank as I did not authorize that at all. Be AWARE of THEM. BAD business practices.

They charged me twice, the $15.99. I called when I noticed it, and they said I had two accounts. Why do I have two accounts. They put me in for a bank refund, they said 3 to 5 business days. I just checked my account and I saw no $15.99 refund in there so called them again. She said she didn't know why I didn't get it. So she put it through again. I said, "if I don't see it in there in 3 days, you will get another call."

CONS: $15.99 a month fee AND you still have to buy postage. ONLY allowed to print 15 (I probably printed twice?) in a month....and you will get an error saying you have to upgrade and pay $25.99 a month if you wish to print further. Credit card replaced, and Stamps.com took 3 DAYS to accept/authorize new card. Could not print any more postage because of previous issue. Chose to cancel account, which initiated back to back emails about new store credit (which was mailed in a month ago) and a newsletter. Seems like the system is very slow. Refund requests for postage required 3 printed and signed forms, and the defective printed postage, which you have to mail in, which is redundant because where are you going to get postage from?

Called Stamps. They said it is weird and they need investigation. Waited for 4 month - nothing. They never even told me reason why parcels got returned. Any idea how I can take money back from this guys?

I went with 2 stars because I did print some stamps over the year I was subscribed. And the process was easy and worked well. What I was not happy with is that they don't make it clear you are going to be charged monthly and more importantly don't send out any kind of monthly email statement about your billing - THIS I find to be the most deceptive tactic. Had I seen an email saying I was getting charged, I would have cancelled sooner. Sure, I should have noticed the monthly charge, but I didn't, so I take some blame. Fortunately I was able to get them to credit me 4 months worth of charges. I felt this at least was better than nothing and a lesson learned.

When I was visiting my elderly (85) mother, and she was reviewing her charge card bill, lo and behold there were 15.99 charges from Stamps.com. She called and canceled the account, but only one month's charges were supposedly rescinded. We'll see. They told us the $15.99 is akin to a "service fee." Yeah, a scalping fee for unwary ordinary people. DON'T EVEN CLICK ON THEIR WEBSITE!

I signed up for the free trial for business related shipping on November 19th, 2015. After a few months, I wasn't shipping enough to make it worth paying the $16/month. I closed my account on February 12th. They continued to charge my debit card the monthly fee, though. Unfortunately, I must have missed the charge to my debit card last month when I looked at the bank statement. Fortunately, I caught it before it went on any longer. According to the customer service representative I spoke to that finally closed my account today, their records said I elected to keep the account open after the first rep, Janae, told me about all of their services. Do not fall for the free trial or the free postage. It isn't worth the amount they will take from you before you find out they are still billing you, after you thought you had closed your account.

These people are absolute scam artists! I thought I was signing up for the website from the United States Postal Services because that is the logo that was on the website! Oh was I wrong. These creeps have been taking $15.99 out of my checking account since April of 2015 without my knowledge! The charges were just rolled into my summary as postage charges, so we just caught them at tax time. I barely have bought a few stamps and some small postage from them in a year. They represented themselves as the USPS website and NEVER sent me anything in a whole year about my account being charge for creating a log-in. When I contacted them they tried to sell me 2 lower priced packages!!! Unbelievable! Their tactic are criminal and know I find out they have lost a lawsuit but only in California! Do NOT be fooled by this website, go to USPS for real and buy your postage for real.

How does this company stay in business? I thought I'd save myself the hassle of dealing with the USPS, my previous least favorite company, and use the "free" trial with stamps.com. Long story short I was unable to use (careful, you can only print the pdf once!!) two stamps I purchased to mail packages ($198 worth) and requested a refund. Six months later and I still haven't seen the refund. I've called four times now, spoken with a manager and still nothing. It's been so long I can't file a complaint with my card either. Oh and like everyone else I was charged $15 for the "free" trial. Stay away!! Do yourself a favor and use USPS. These guys need to fold.

The first thing you see on their marketing paperwork is the USPS logo which is very misleading. I thought they were just like the post office - go online and buy some stamps when needed. This whole thing is a scam, DO NOT subscribe. You will be billed non-stop every month even if you call to cancel.

Same thing happened to us. Didn't know we were signing up for a monthly charge. They are terrible. Talk to them and they tried to reduce the monthly fee to $9. They gave back some of the money but were not cooperative. Didn't know they were not USPS.

Filled out form online to start service. When I realized this will not work for me I called and customer service would not let me go and insisted I keep service. So annoying. I did receive cancellation of service and that I would not get charged a few days ago. This morning I was sent an email that they are shipping something out to me. I do not have any desire to return product due to their mistake or call them as would be on the phone like a broken record. Do not consider signing up is all I can say.

First off please realize Stamps.com's free trial is not free at all. It is only free if you decide to cancel before the trial is over. If you decide to keep the service they back bill you for that 30-day trial period. Be very careful if you do cancel during your trial to get a name, a confirmation number, and/or reference number because if you don't they will not cancel it and they will start billing you. When you call to get the billing issues corrected they will try everything in their power to keep your money. There is lots of fine print and hidden information that affects your credit card being billed. Just buy stamps from USPS and have them delivered to your door without a monthly fee, the cost of Stamps.com printing paper or their bs.

As many here report, this company operates with a business model that seems to date from the days of vulture, jerk capitalism of the pre-internet era. I do not know how these bozos stay in business, because their scammy shenanigans are widely reported online. I was only driven to try them because the USPS website is itself non-functional when it comes to buying postage (I am not kidding--look it up).

I keep getting a charge every month where this company is trying to charge my card $159.90, luckily every month I don't have money for them to take since it's a prepaid card. Don't know how to stop them from charging me every month. I live on Social Security and if they happen to charge me when I do have money I will be royally **. How do I stop these people?

I received an offer from Stamps.com. I checked reviews first before signing up. I did begin the "registration" process but when they asked for a credit card number and information, I cancelled the process. Because of what I saw in the reviews and having experienced similar situations with other companies in the past, I decided to not "fall" for their offer. The USPS is supposed to be "Approved Licensed Vendor", according to the offer I received in the mail, but this is just not good business, in my opinion. I will continue to purchase my stamps from my local grocery store or post office directly. Nine free stamps are just not worth the anticipated hassle to come.

I have account with Amazon and one way to purchase shipping is through Stamps.com. Well I have never used them and they started billing my credit card! This is so illegal it's ridiculous! I have a bill over $100 I am not paying! How can they do this?

WOW! I just discovered that Stamps.com has been billing my credit card $15.99 a month for years even though I don't even use it! I only used Stamps.com once out of curiosity and added $25 the whole time I tried it out. It takes a long wait of about 3 minutes to pull up one's account records, where I discovered I owe them an Account Fee of $367!!! I only used $25 the whole time I've tried it out. Wow... Be warned!!! Go with the USPS.com - they are honest and trustworthy.

1st, I'm a Mac user and their software only runs on Windows, no mention of that anywhere. When I got through to customer service to try to find out how to get the Mac version, they told me one wasn't available, then kept trying to sell me their service anyway. I kept the account open long enough for my neighbor to get free stamps, then spent 5 minutes yelling "decline" into my phone for all the other options and cheaper plans (no mention of those until you try to cancel) the automated answering representative kept listing. You have to wonder about a service that has "cancel my service" as a main menu item. If they were just more upfront about what services they provide and at what cost I would have given them a few stars for effort. My overall impression is that they feel trickery is more profitable than providing good service. Based on other reviews, will be closely watching my credit card statement.

They had a promotion where you get $5.00 of free stamps if you sign up with their site. There is a hidden recurring $15.99 monthly fee they charge you. I immediately cancelled after I saw this, then they charged me another $2.58 fee. I did not even use their service and I didn't even get the $5.00 of free stamps. I have disputed all charges with my credit card and you should too. DON'T USE STAMPS.COM. They are a SCAM!!!

I was setting up a test account for a business to see if it would be worth it to buy stamps. They will not stop charging me the monthly fee of $15.99 on my credit card. Thank goodness I put it on my AmEx and can dispute. What a waste of a company.

I tried Stamps.com via a free 4-week trial back in July 14. I understand that once the trial period is up I would be charged $15.99/per month. What is not appropriate however is that once the trial period is up there is no notification via email and there are likewise no notification emails or mail indications that I am being charged each month. Any other trial service I have signed up for has given this simple and straightforward notification. People are busy and may not always remember trial memberships they signed up for, especially if they don't use them (which I did not) and Stamps.com is taking advantage of that.

I signed up for Stamps.com free trial offer. They sent me credit and printable stamps. Then they started charging me $15.99/month to maintain the account! Stamps.com belongs in the same crook house as banisters like Chase and Wells Fargo.

I wanted to purchase postage, started at USPS and then went to Stamps.com and signed up. Next thing I know is a get an order confirmation for a scale I never ordered plus a $1 charge on my CC. Good news is that their customer service was excellent and they cancelled the order and assured me that the $1 was only to verify the CC and would be refunded. Problem was this cost me time and worry.

Called on the phone and begged them twice not to cancel my account and they say they do it but really they just charge you a slightly lesser amount each time. Had to cancel my credit card. HOW IS THIS LEGAL?? DON'T WE HAVE JUSTICE SYSTEM FOR THIS?

I've just realized I've been charged like others without thinking I had given my approval - should have check my credit card more carefully.

I created an account to "try" your service due to needing to get ONE package out after the post office closed. Even though I signed up for the trial (luckily used a credit card that expired that month to pay for the one package I sent), you've tried to bill me for services I wasn't using and that I didn't even know I would be charged for. I called to find out why and the customer service rep LANA kept wasting my time trying to get me to sign up for your "cheaper" services, even after telling me my account shows that I just wanted to sign up for a trial. I had to tell her over and over that I wanted to account closed and to quit offering me other specials. Then she transferred me to her supervisor just so he could waste my time and make excuses for their poor customer service. 15 minutes on the phone when it could have been 2-3 minutes to close the account. Worst customer service... Well worst service in general.

The best I can say is to repeat EVERYTHING everyone else has already said. If it wasn't for a chance review of my last bank statement I never would have found out about the automatic charges. They stole a couple hundred dollars without me being aware of the charges. I even would have signed up had I realized that they are not USPS.

I signed up thinking it will make buying postage stamps easy. After signing up, I came to a page that asked me what I would like to include, along with some freebies for new customer. I accidentally clicked on some labels and hit the next key. One would have expected to see a page that confirms your purchase but no, that was it. I found myself having purchase a big amount of labels that I do not need and the worst thing is, the postage was more than $10, almost as much as those blasted labels. I tried to find a way to cancel my order but it wasn't anywhere visible. I wrote an email to them to let them know I don't want the purchase and a few hours later, I got an email telling me that the item had been shipped. I spoke to someone at Stamps.com and all she can offer me was to call a number to close my account with their customer care associates.

I made an account just to make this review. I started a free trial & I found out there was gonna be a charge if I didn't cancel. I tried last week, and of course the site was down so I couldn't even figure it out. Then I see you HAVE to call to cancel. I work a lot so I figured I would call today. I find a link to cancel, I call the number, it talks about stamps.com for about 30 seconds, THEN HANGS UP. Okay, I find another number & the operator says, "WE ARE CURRENTLY NOT OPERATING. PLEASE CALL BACK DURING BUSINESS HOURS, MONDAY-FRIDAY, 6 a.m. to 6 p.m." It's 8:00 am on a Friday. I'm just so annoyed. I better not get charged. This is ridiculous.

I was duped into giving permission whereby Stamps.com could charge me a monthly $15.99 service charge. I was helped with my sign-up by a LIVE representative that NEVER mentioned that there would be these monthly fees. THIS IS A SCAM! I looked at the complaints on your site. They confirm what I have written. I repeat - THIS IS A SCAM!

Stamps.com has to be one of the worst companies to go through. I just got off the phone with them, and the man tried to me sound like an idiot. This was the message I got from ShipStation.com, so I thought, OK, I will contact Stamps.com to figure it out. Here's the error below: "There was an error while attempting to purchase postage (Stamps.com): Unable to purchase postage. Reason: The credit card on your account could not be processed. Please click here to update your default payment method. If you continue to see this message, your account may have a postage hold. To remove the hold, please contact Stamps.com support at (888) 434-0055. Select option 1 for Accounts and ask to have your postage hold removed."

As I went through the set up of the account, was not obvious that Stamps.com would apply monthly charges to my cc. You will see the same comment from other reviewers throughout the web. They fought for a long time to get a refund of monthly charges. Very frustrating.

Stamps.com is one of the biggest scams of all time. They let you sign up, don't tell you you'll be charged then you're charged 16$ a month immediately. When you try to call and cancel they make you jump through 200 hoops so that you'll just bail and keep your service. I've been on hold for 30 minutes now.

Worst company EVER. They are very shady in their practices and then after you can cancel the service with a confirmation number and e-mail they continue to charge! Cost me over $30 and I got nothing in return besides a headache from having to deal with these people. Never again!

I'm not sure how others save $ on stamps with Stamps.com but over 7 months it cost us $112. We bought $40 worth of stamps putting us in the negative $72. When you call to cancel, you get a recording which tries to negotiate new offers in order to keep you. In case you don't know, there's a secret $4.99 "low volume" program they offered me (that I did not see anywhere on their website when signing up). I declined and then got the recorded message "your account is now canceled and we'll send you a final bill with additional fees". I had to call back, get a live person on the phone who took care of the "final fees". Thank goodness! Driving to the post office is a much better deal.

Don't sign up for the free trial, you will be charged a monthly fee without warning - must be in some fine print hidden somewhere. Completely inconvenient to use as a service as you are required to order special paper to print stamps on. Never used once but charged and decided to cancel.

I signed up for a free trial period. I read all the terms and conditions prior to signing up and confirmed that I could cancel the trial without any charge. Three days after I signed up a family issue resulted in me and my husband having to leave town for an extended period to support my parents. I rang to cancel this subscription (along with a host of others - for obvious reasons). The 'helpdesk' operator asked why I was canceling and how/why I typically posted letters and shipped packages. I told her that we had simply decided to cancel, that I would appreciate not going through those details today and would very much appreciate her helping me cancel it as fast as possible. She told me that she was 'just passing the time while her system processed the cancelation' and continued to ask me how I posted letters and shipped parcels.