Stamps.com Reviews

We were using Endicia to print postage since 2004 and were happy with the service. Tracking number for postage printed on Endicia dazzle starts with the letter L, and can be tracked to the destination country and we have delivery scans. Ever since stamps.com bought Endicia, our account was transferred to another server without our consent, and tracking numbers changed to those starting with the letter U. These U tracking numbers do not have any scan after it leaves USA, not at destination country and not when the package was delivered. This has caused us a lot of problem with customers complaining that the tracking was not updated and they claimed not receiving package.

I was attempting to purchase a label for a package going out for my wife, she has a Amazon business. I am new at this and I thought I was on the USPS site or at least affiliated. I can not remember if I even purchased a label, but their website is a well developed rip off scam, I had no idea none that they were going to subscribe me to some B.S monthly services. Very sneaky. I will be reporting them to B.B.B and RIPoff.com. They need to be exposed crooks. I am going to contact them and I want all my three months back or I will give them hell.

I joined without being notified of the monthly service charge. Then they mentioned that would refund me the money but it passed already 2 months and they say now that they will not refund anything. Worst service ever... There are other applications that make the same for free and better service.

I joined without being notified of the monthly service charge, which is high enough any savings are negated. Upon cancelling, I was charged again! Apparently I am not the only one complaining, since this is the FIRST thing addressed on the recording reached by calling the customer service number. Thanks for the clarification on exactly how you are ripping me off, but no thanks for the complete lack of savings you offered my small business. What a deceptive marketing strategy!

I received a sample sheet to print stamps from Stamps.com. I had to provide my information to print the sheet. I did not realize that meant that I was signing up for a monthly service... I usually am very aware of these ways of getting you signed up for a service but never saw anything about signing up. I rarely use postage... Why would I use this service for $15.99 a month???? I actually still have the "free" postage that I signed up for except for 2 24cent stamps that I used. Yes I should have caught this and yes I should have realized the charges on my account, so it is on me, but they are very tricky and this feels crooked.

Once you click out of the page where your label is, you cannot go back and reprint it. Worst customer service I've ever experienced. I will no longer be using Stamps.com. They want you to purchase a brand new one and then wait 11 days to get a refund. I am pissed.

Stamps.com has an international shipping option where parcels can be processed at a facility and the foreign customs documentation is transmitted electronically. I have noticed that regardless how I fill out the declaration, somewhere along the line, the shipper/Stamps.com changes the category of the contents to RETURNED GOODS. So in other words, new merchandise sent to a customer is processed by the foreign customs as RETURNED GOODS which of course, is generally tax exempt. This is very fishy in my opinion. In one instance, I had a shipment refused by the foreign customs. The parcel was listed as returned but of course, it is lost. I'm out the shipping cost, product, and had to purchase again and ship to customer. And oh by the way, Stamps.com would not process the claim but instead sent me to Global to file the claim who denied it. I'll be canceling Stamps.com.

I went online to USPS to send a small package to a friend. Stamps.com popped up. I had no idea that I was joining a PLAN. I just wanted to print a label. That was a few months ago. Then, this week, I was charged $17.99 from my bank account. This may not seem like a lot but it caused an overdraft in my account. I live on Social Security and I'm down to $40 to live on for 2 weeks! The site is not easily navigated and I think, is misleading and a rip-off!

I did not realize when I enrolled that there was a monthly fee regardless if the service was used. I contacted them in December 2018 to cancel, customer service was great, assured me the account was cancelled and credited me the December bill. I received 2 emails from them, one saying my account was cancelled and one saying my plan had changed. Upon reviewing my statement today I discovered that their billing had started up again in Feb. 2019, I again called them to question this and was told that yes the cancellation was on my record but that they could only credit me for 1 month's bill. I was assured that my account was again cancelled and I received 2 more emails, one acknowledging my cancellation again and the other was to inform me that my service fee was waived. I guess all I can do is see what happens. Is there any way to get satisfaction from them?

I "registered" thinking I was creating an account in order to buy USPS stamps. The look of their logo and the name Stamps would seem to make that a logical conclusion. Only after filling out the form was I informed about what their service was. I immediately left the site, not ordering anything. But that didn't matter -merely registering or creating an account WAS buying their service. This wasn't made clear until you had given them your information. But I assumed not completely the registration and actually ordering anything was the end of it.

What a scam artists, they been taking my money for 5 month and never got the email about invoice about payment. This is stealing and shame on you Stamps.com. This is shame. Is there any way I can get my money back???? I am so pisssed!!!!

Do not give your cc information to these scam artists. They should be driven out of business. Read the fine print... You will be charged even if you don’t buy anything. When you try to close out your account, they make it incredibly difficult.

I needed to purchase shipping labels online and print from home, so I signed up and tried to add funds. At first it accepted my credit card, and charged me $28 (for labels and supplies I ordered), but when trying to add funds to buy postage, it declined multiple cards but gave no actual reason. Repeated attempts apparently locked my account, although that also wasn't obvious. I contacted customer support, who was slow to respond, and when they did finally respond, it was an automated "How did we do on your support ticket?" survey BEFORE they even tried to solve my problem.

First off, let me start off by saying I fell for the promotion of first month free and forgot (didn't read between the lines) that is was a monthly subscription based service. I never once used the service. After a month I lost my login and secret question would not let me change my password. I kept getting billed over and over. That's when started reading reviews about how people got massive bills and couldn't close account.

Yep I was taken for a ride and I see I'm not the only one... Bought $10 today for my balance to purchase labels then in the middle of the night bam. Got hit with a 17.99 charge and I just added my debit today to purchase the $10 for my balance. Very pissed. Well I guess I won't eat tomorrow since Stamps robbed me of my lunch money!

As others state, you must give your payment info before claiming the "free" stamps for the trial period. Not only was the process to print the "free" stamps so difficult, I nearly gave up. Once I made it thru their cryptic selections and hurdles and printed the test stamps, they wanted to charge for the official stamps that were supposed to be free. When I used the "test" print, they were not aligned even though they were on the first test print. Plus they said VOID. Then I tried to delete my payment information and their site would not allow me to do that. I cancelled my plan and tried again to delete my payment info and now I'm unable to get back into the site. I would like to know how and why the USPS would approve them as a "Licensed Vendor" as they state in their material.

Free stamps? They sucker you into signing up and then you never hear from them again. Meanwhile your credit card is charged each month for a "subscription" to their service. What a joke. Don't fall for their scam.

I went online and mistakenly put in my credit card information, but backed out of the transaction before ordering or committing to anything after looking at their reviews. Nonetheless, they went ahead and sent me a package and started charging my credit card without authorization. This is fraud. There is no way to cancel online, and the only way I was able to get this reversed was through my credit card company. This company acts fraudulently. DO NOT PUT IN ANY CREDIT CARD INFORMATION.

There's no way to cancel your account online and when your account is closed out you should receive an email immediately to confirm your account has been closed out. The biggest problem with you all is the long wait for assistance and you're not 24/7 and you are closed on weekends. Even the USPS open on Saturdays. How can you be an online vendor for the USPS when you're not reliable at all? You're supposed to have the same hours of operation the Main USPS has open to close.

I went for the four week trial, because that's the only way you can see really what they have to offer. Canceled the SAME day. A few weeks later, I have a charge on my credit card. Stamps.com tells me I didn't cancel until after the four week trial. It's my word against theirs. I thought I'd do an internet search and entered "Stamps.com scam" and this site came up. I KNEW they were scamming me. Do not do business with them. I wish I'd checked on them before I signed up.

Like others, I went onto this site to see what services they offer that might be helpful. I should have known they weren't safe since I had to enter my Credit Card right off the bat. I tried to cancel my service immediately as others here have done, and it's impossible online. I have sent multiple emails and they aren't even apologetic?! They say "we feel this charge was fair" when I've NEVER EVEN USED their services once. I am hopeful I am getting my money back as their last email indicated, but they are rude, and clearly lack ethics.

I shut down my account and the next day there was a fresh charge on my credit card. They said they would mail me a check with the balance of postage I had purchased, but after reading the many negative comments, I am not hopeful. Now I have to cancel that card, which will cost me so much time. Avoid this unscrupulous company at all costs.

After 5+ years of using this service, my account was defrauded. Over $1,200 of priority mail labels were printed in my name and used to defraud unknown victims around the USA. I subsequently found out that the priority labels, in my name return address, were used to send checks to unknown victims, which I believe to be some type of scam.

They lure you in with promises of bonuses, then you find out not only are there no bonuses, there are lots and lots of hidden charges. This is a scam site and should be shut down. If you contact customer service, they respond with form letters that have nothing to do with your request. It's pathetic.

Website is a trick requiring that you enter in your credit card info in order to advance to the next page. Hidden fees that end when your “trial period” ends. In order to explore the website you become a “trial period” member even if you just want to simply see what the site has to offer. It is like the Fyre Festival - all looks and sounds good but you just don’t know what you are getting yourself into. Just go to the Postal Office. The hassle and fraudulent website aimed at collecting your financial information is NOT worth it.

I stopped using Stamps.com for a few months and completely forgot about my account. The credit card on file expired and I was no longer being billed for the service. With this being the case I assumed my account service was cancelled and I was not being charged anymore. Fast forward almost 2 years and my need for Stamps.com came back. I logged back in, added a new credit card and figured I was starting fresh. WRONG! That entire time I was being charged monthly for the service. Even if I wanted I had no access to the website with an expired credit card yet I was still being charged. Got hit with a huge lump sum fee and they would not refund. Extremely shady business practice, Imagine if I decided to wait 5-10 years? I would have been hit with a several thousand dollar fee.

I signed up not realizing there was a monthly fee. Their instructions to cancel cannot be followed - the link is broken. I tried 3 different browsers and the link to cancel doesn't work. Their email support also refused to cancel. Once they started billing me I had to dispute the charge and mark my card as stolen to get them to stop billing.

Stamps.com prints postage well enough. I have two complaints with the company. 1. If you make an error in postage it's hard to get reimbursed or the money added back to your account. 2. Website Account Service is deceiving if you want to cancel service. If you have an account and you want to cancel, they have made it as difficult as possible. You can click on your account to manage it and then click update/cancel service. There is no way to cancel the service online! You have to search help topics and call them. Once on the phone with service, they transfer you to someone who does their best to keep you. Now, this isn't a bad thing but, they start asking a lot of questions about you, your business, etc... It's none of their business! Stamps.com should clean up their website and their act. Pro tip: Keep the service for a week or two, call to cancel. They will drop their price by 1/2.

They conveniently bury the subscription fee that will hit you after the trial period ends in the fine print. I signed up for this service in Nov 2018. I noticed on my Dec credit card statement I had a charge of $18.99. I went online to look at my billing history. It was vague to say the least so I called the company. Once I explained the issue, I was put on hold for about 10 minutes. Then a supervisor came on the line. She explained when I signed up it was for a trial period. After the trial period, they began charging me $18.99 p/month. I told her they should be more forthcoming upfront about the subscription fees rather than burying them in the fine print. I actually don't remember reading anything about the subscription fee, wasn't sent an email that is customary when a company is about to renew or hit your credit card.

I thought this was a pay as you go. They charge you $15 a month for nothing. I used it for a couple months. The site stopped working. Stated it was initializing Stamps.com because unusable. Now I can't send anything out and my payment was declined. So I stopped using it for months. Then called in to pay a lower $10 fee to reopen the account. They instead charged me $60 after I was told it was to be $10. Now I can't even get a refund and was scammed out my money. I am on hold right now for over 30 minutes and can not even get it fixed to use the service I paid for. DO NOT BUY!!!

Tried this for what I thought was just a one time thing and come to find out they were charging me 15.99 every month for over a year and after looking at the account it shows I have a whopping balance of 86c but have never printed anything. They have been ripping me off for a year which I admit I should have paid more attention but this was definitely a misleading sales and I wonder how many others are being charged for nothing thinking they too only were trying it out one time.

For a company well known and who is suppose to have it together!!! Ha that could NOT be further from the truth!!! I am a new customer trying them out for free the first 30 days and because of their inability to do anything right I have been given another 3 months of service for free! In comparing them to other companies like Pirate Ship they are SO EXPENSIVE. And getting your money back once you buy postage is impossible! I have never heard "I don't know" from a company so much in my life! Or this one, "ah you know what, that's a good question!" Seriously!!! Oh and their HOLD TIMES is UNBELIEVABLE!!! DO NOT SIGN UP WITH THIS COMPANY. YOU WILL REGRET IT!!! I am going to put them on blast on every social media outlet possible!!!

Stamps.com is a horrible company to deal with due to their deceiving practice of claiming to send you free items but charging your credit card on file almost 4 weeks after for 15.99 for stamps and a convenience you never received from them in the first place. DO NOT get carried away by their free offers, I wouldn't do business with them. Took me 4 phone calls and 3 weeks later to get my 15.99 back.

Please listen to the reviewers unlike me. I signed up from a podcast I listen to, and took the reviews for granted. The service sucks. Printing at home is convenient, but it is a pain in the rear to get it to work properly. After I canceled, they charged me. Twice. Customer service is a joke. If you do sign up, do yourself a favor and buy a prepaid junk card. This whole website is a scam and should be shut down.

How can anyone run a business using Stamps.com? Works whenever it feels like it... which is apparently never. Makes me want to punch my computer and call the poor people at the call center just to yell and scream and pour my frustrations onto people that aren't able to fix the problem anyway because the problem is that their system sucks.

Unauthorized $15 charge showed up on my CC statement after I attempted to sign up for some online postage (ended up just going to the PO because I didn't have time to wait for a scale). The only way to cancel is to call and they will also be charging me an additional $15 because of the timing of my cancellation. So they made over $30 off me and probably thousands of others for nothing. What a scam.

I was looking for a quick easy way to get stamps and just checked this website out. I have no idea how I somehow signed up for service, but I'm now being charged monthly for some service that I've never even used! Beware and don't try out any "free" stamps or anything like that - they will get YOU! I shop online for a lot of items and usually know what I am getting into. These folks are super smooth at sucking you in unexpectedly. BEWARE.

I have used Stamps.com for two years now. My main issue almost the whole time was glitches in the system where my postage wouldn't print but I would be charged. We are talking almost every time I would print. I would print on average 30 times a week. So you can imagine it's hard to keep up with the refunds for unprinted postage. They only give you 28 days to get a refund. So over the last year I have $30 of postage I never used that never even printed & they refused to pay me back. I think it's over $80 for the two years. This problem could have been fixed if they would have dealt with the glitches I kept having. I would call and they could never fix them. They didn't care one bit that they owe me money. This company has 0 integrity!

I spent 35 minutes on the phone this morning with Stamps.com, just to be transferred from one person to the other with no notes exchanged between the two of them, only for me to start all over again. This is typical of them, not the first time I have dealt with this happening.

Once I cancelled my account they used a second phone number of mine to keep the subscription going. Besides I cancelled several times and somehow they keep billing! What a sham scam. I would never recommend this company.

I've had Stamps.com tied to my website for a little over a year now. I have been plagued by stalls in their software that end up with me being charged 4 times when trying to print a single amount. The final straw was trying to print Priority postage in the amount of $14 and change. Each time I tried to print (unsuccessfully) it deducted that amount from my balance. ($42+).

Last year, I purchased two packs of decorative stamps through Stamps.com and since then, they have charged by credit card $19.11 per month. I used a corporate Amex card and do not personally pay the bill. I just discovered that Stamps.com has been charging my credit card monthly in the amount of $19.11. I called to inquire why and was told that when I bought these two packages of stamps online, I agreed to be billed monthly for the privilege of using this company. I told them to refund me for this scam and they "waived" the fee for one month. DO NOT USE STAMPS.COM. I consider this to be theft.

I am the secretary for a small organization and I do a lot of mailings to the members. Having the convenience to print out stamps at my home is quicker than running to the Post Office when I run out of stamps. I also can check the weight of envelopes with their scale and print out whatever the postage is for the weight of the envelope I am sending. Occasionally, I send educational material to my great grandchildren and through Stamps.com I have ordered the proper labels and envelopes to use for those packages. I have found this company to be very good at delivering my orders to me in very good time. I can also print out reports of how much mail I have sent and how often I have purchased stamps and other items from them. I have recommended this company to my friends.

Okay, you take your test sheet to the printer and sign-on. You are told you need to open an account with a credit card. Okay, if I get my fee free stamps, I might like this service, so I go ahead with zero money in the account and try to print the stamps. No can do. Now you are instructed to put money into the account so you can pay for the first month's service; But I don't want to join until and unless I get my free stamps! So I just drop the whole thing right then and there. Only THEY (members of THEM!) don't drop it! You will keep getting billed until you call THEM to cancel your account! Remember now when you went to your printer and computer with the 3 instructions for your FREE stamps: Go to STAMPS.COM, LOG ON, USE TEST PRINT SHEET, then print stamps template sheet. Oh my, such clever people!

I signed up and changed my mind with the understanding I wouldn’t be billed. There must be some fine print somewhere because a few months later I found I was being billed $15.00 a month. WILL NEVER USE THIS SERVICE. VERY DECEPTIVE. AUTO CHARGE. They should send an email or bill telling you about this charge.

I searched around for a postage solution for my small online business and discovered that most were quite expensive and useless for packages. I’ve used Stamps.com in one form or another for 10 years. The small monthly fee might annoy a homeowner but a business sending out 20 packages a week is going to love it.

Stamps.com has been around for some time now and I've been a customer for around 20 years and pay a monthly fee for services as described. Lately they (Stamps.com) have been slipping on the quality of their services and after pointing out the errors to them I get answers that just don't sit well with me; like, we're not sure why the program is doing that, you need to call us to discuss this problem, we're working on it, etc., etc.

I have been a customer of Stamps.com for over five years. I used to have a traditional postage meter, but as costs rose I looked around for something less expensive. Stamps.com's software was easy to set up and integrate with my computer. I use a Dymo Labelwriter to print labels for packages and my regular printer for stamps and envelopes. I have a small home-based business, but Stamps.com gives me access to corporate postage pricing for $15.99 a month, which saves me hundreds of dollars a year.

I have been using Stamps.com for several years now and I am very grateful to have it. It saves me time and I am able to take care of my customers that need their products mailed to them. They have also been very helpful to me when a problem comes up. The service is very good. Thank you Stamps.com!

Embarrassed to say I never noticed I have been paying Stamps.com a recurring fee of $16.99 for 11 months and have only ordered a couple of pages of stamps. The "help" page says to click on a nonexistent "cancel" button. Called and asked to have account cancelled. Received an email that said, "that fees were waived for (1) month." Called back and told never actually cancelled and that I would have to speak to someone in a "higher up department." Finally received email saying account was cancelled. RIPPED OFF!!!

If you read the fine print you would know that the trial is not free. Like any trial service they bill at the end of the cycle. If you like the service and keep the account they charge you. NOTHING IN THE WORLD IS FREE!! However I started using this service to ship out my eBay orders and website orders. It makes it easy to save my contacts of frequent buyers and print from home as well as set up free pickups from USPS. I'll never go back to PayPal printing again!!! This saved me so much time granted it took a few tries to master using the software as it's a bit confusing at first but when I called into their tech department was extremely helpful!!

I planned to this service to print shipping labels for packages occasionally and signed up, added a credit card, and proceeded to print a postage label. When I saw (after signing up) that I was going to be charged $11.99 monthly fee I changed my mind. The whole signup process is deceptive. Once you add a credit card, the option to remove it is not possible, even though "help" tells you to go to "manage plan" and select a link that does not exist. Also, it is not possible to close the account online. Again, "help" gives instructions to a link under that does not exist. When I call the help number, I am offered a $4.99/mo. plan that was not listed under the "Manage Plan" options online. WHAT A SCAM!!! I have not used the service and will dispute any charges to my credit card.

I just discovered a recurring payment of $15.00 for "business services". I don't own a business, I don't recall ever making a purchase, can't find a log-in in my files for their site, and they are unable to tell me on the phone what I supposedly bought. Fraud reported and credit card canceled.

I used this service to send one package at Christmas time and I'm suddenly seeing a $50 charge many months later. Turns out you are automatically opted in for a monthly plan. Awful business practices.

Problem changing the "From" Address - even though it is changed on the screen, my certified mail label prints with the previous "From" address. Have to log off and log back on to make the change stick. Tried to comment through "Help". After completed the form and clicking "submit", it makes me log in again (I'm already logged in). I can’t remember my login info (I know this is my fault - I never have to enter my login to use the software because it remembers it - stays logged in) so I click "Forgot Login". My login name is sent. Then I click "Forgot Password", answer the security questions, it tells me an email has been sent, but it never arrives. So now I'm just stuck trying to submit my problem. So I have to go outside of Stamps.com and complain - didn't want to but it made me do it. Believe me I have better things to do.

Opened an account based on a promotion mailing. When I tried to print stamps for the trial period I got an error message saying to call customer service. They told me the account was closed for security reasons! However they were unwilling to reveal what the security reasons were. The logical thing was for them to ask me whatever questions were appropriate to resolve the problem, but they refused. Don't bother with Stamps.com.

I found out that a Stamps.com account had been set up under a very old email when I was charged on a credit card for the services. I tried to log on to Stamps.com and cancel the account but all the answers to the questions that were provided to Stamps.com did not match the correct answers. I called Stamps.com on 9-7-18. My account was charged on 9-6-18.

They are providing a service of $16 per month for the right to print stamps supposedly. I wouldn't know. After 7 months of paying them I have not received one stamp nor the postal scale or free postage promised. AVOID.

I had an opportunity for a free trial with Stamps.com. According to the rep I would be contacted prior to the trial period transitioning from a trial period to a paid period. I used a virtual credit card and started the trial period with the understanding I would be contacted. I never used the service because it didn't fit what I needed even though I ship hundreds of packages a month.

I thought that shipping with a discounted rate might save my small home based business a little bit of money. What it actually did was make my package arrive with "Postage Due" to my customer, who then did not want my product. In turn, they posted a negative review of my company as many places as they could. When I contacted Stamps.com to find out why it happened, I was told, "Based on the slight differences between the USPS software and the Stamps.com software, sometimes a package is rated differently when it gets to the post office. Sorry about that!" So, when I tried to cancel my account with a balance remaining in the account, I was told that they were not in charge of the refund of the balance and the USPS would send me a check sometime in the future - they are just a licensed agent. I think I stick with UPS from now on - at least I can count on them!!!

Using Stamps.com is easy and intuitive. I used another service before Stamps.com and it was OK but there were glitches. Then, I switched to Stamps.com. A few times I have had to call tech support. Calls were answered promptly and support was efficient and friendly. Stamps.com works well on my MacBook Pro. It is a time saver and helps me do my mailing chores in a timely fashion. I can mail letters and packages easily and quickly.

All I wanted was to purchase a shipping label and I needed to create an account for that. I've never authorized any recurring charges of $19.99. It's hidden somewhere in the fine print that you'd be charged each month. Then it's virtually impossible to cancel, close your account and it's not allowed to remove your credit card info. I had to go through my bank and dispute the charge. Their sign up and charging practice are totally misleading! Buyer beware!

Honest customer for a year, yet they denied me a $20 refund after I forgot to cancel my recurring subscription since I haven't used the service lately. Pathetic. I've had better customer support from children's underwear companies and people that can't even speak English. I will NEVER recommend Stamps to anybody I know and will choose death before I sub again. Enjoy my calls every day asking for a refund, scum.

Stamps.com sent me an offer for free stamps for creating an account. While setting up my account, I didn’t spot the 15.99 per month obligation. When I saw the charge on my credit card, I attempted to cancel the account online. Their instructions to cancel did not match what I encountered on their website. So, I called and was required to talk to two separate reps and sit on hold for about thirty minutes. I was finally told my account was canceled, but it is still listed as active on their website and shows I will be charged again. I tried to change my credit card info but cannot change or remove it. I do have an email stating my account has been canceled, but I want it to show up as not active online as well. I’m going to have to watch my credit charges closely and seek legal help if charges continue.

This Stamp service is a very helpful deal for me. I am in a wheelchair so it's not easy to, go to post office get stamps, mail my bills, or whatever, it can all happen from the comfort of my home. It's just amazing on what stamps.com can accomplish. I just have to be aware of my inventory, labels, printed stamps, envelopes, scale calibrated. I am in business. Thanks Stamps.Com. for everything and your kindness. When I am dealing with a tech, or customer service it's always pleasant.

Stay away! I bought one postage from them and was subsequently charged a monthly flat fee of $15.99 for two months. They must make a ton of money off of people like me who don't read the fine print. They wouldn't reimburse any of it. Super obnoxious and shady.

Stamps.com will force you to set up an account to include giving of a credit/debit card. They will then proceed to automatically charge you $5. After entering information to print a label or directly onto an envelope - the website will then tell you, you must install software to print. If you are using an ‘incompatible’ device such as a Chromebook or Notebook - you cannot install the plugin or software.

I have used Stamps.com for my small business of selling books on Amazon for 9 years. I recently had a problem where my shipping labels were not printing but the amount of postage was being deducted from my account. I called Stamps and a real person answered. They got me to the right department. It took a couple of days for the problem to get fixed. In the meantime, I answered the email I received, saying that I knew they were working on it but it was still time consuming and frustrating. I immediately received a call. I was assured they were still working on a fix and then they waived 3 months service fee. The problem has now been resolved. I appreciate the personal and responsive customer service!!!

When they rejected one of nine photos, I received the notification too late to change anything, was not told which photo it was, and not given an opportunity to replace the photo with another. Their process is so automated that it is unresponsive to problems and mistakes: Piecemeal emails created a long enough time delay, that the order arrived before a solution was found. They sent stock answers to questions I never asked and ignored what I wrote. Customers know how maddening it is when a company chooses cheap automation over individual service.

I signed up with Stamps.com because I wanted to ship something first class mail and not wait in line for an hour at the post office. I had no idea I would be charged $15.99 a month after 4 month trial. Maybe I did see that but forgot about it. I never received any email statement. They were charging me for months over 2 years. I used this service 4 times. I should do better job checking my credit card statement. I use it for everything. Has lot of charges on there. I just missed it for months. I have several other monthly fees for things. I get a statement when I'm charged.

NOTE: I'm not invalidating others' experiences. I'm just speaking about my own as an occasional user of stamps since I don't send much physical mail. Below are some tips and pointers I gained. I really enjoy the fact that I can print out stamps from the comfort of my own home. When printing here's the key: ABUSE THE TEST SHEET!!! I used it three times just because the zoom and print range were a fraction of an inch off. Don't print until it's perfect. I now have 9 perfectly printed stamps, and will use them probably over the course of the year.

I had no idea looking at the Stamps.com website that I would be charged monthly $20 just to use the stamp printing service... I canceled service immediately upon being charged a recurring fee of $20 and called for a refund of $20 to which the rep said she could only refund $10 as a courtesy and possibly her boss could refund more later??? Weird... So you pay $20 a month for service and then pay additional for any stamps or stamp sheets you buy... WHAT A RIP OFF!!!

I signed up for 2 accounts for different family members to get discounted shipping, only to find out later that their plans start charging you 18 USD monthly for the discounted shipping which I can get at PayPal for free of charge. Now before I could cancel my account, their security team has frozen my account and wouldn't allow me verify my account with them, because idiots blocked me from doing it, and I have multiple emails and God knows which one I used, and to verify my account they even had audacity to ask me for what kind of items I am selling which it doesn't even concern them and it's not their business to know, they are not a payment processing company nor a bank so they can literally piss off with asking me such question. Either way, their tactic is to free your account so they can charge monthly fees because you can't cancel them, since it's frozen. That's super unethical and scammy, I would stay away from their (scam) business.

Fast to take money. Slow to refund. After downsizing and wanting to sell my collections, I used Stamps.com for my postage services from my home. It was nothing but a nightmare for that 4 months. When things go right it's wonderful, when things go wrong it's a nightmare. Some of their labels misprint. Two different printers were sent. Same issue with both. After first reprint you must pay again and wait for any refund. Supervisors are liars. Finally after cancel it took several calls to final refunds for reprint errors. Not worth the hassles. Avoid them if possible.

Almost 8 years with this company and bought many thousands of dollars worth of stamps and because I passed some time and didn't submit the claim within THEIR TIME FRAME I lost one package with almost $500 in merchandise and $70 in postage including insurance. Now I lost everything and they lost my business too. Very quick on getting your money but you never get your money back if you lose something. Take your business elsewhere!

Stay away from Stamps.com! They charge a monthly fee for services that are free for businesses on Paypal.com or USPS.com. But that's not why I gave them 1 stars, they use legal fine print trickery that you don't see to trick you into paying for more services than what you even need. Even if you go less than 1 day past your first month, they charge you for an entire second months of use even if you don't use any of the services. They won't charge you until after the months period has ended, so the only way to avoid this is to cancel your credit card.

Opened Stamps.com pro account in 2017, cost $15.99 per month, didn’t use much since most function can be replaced by PayPal label creator. Cancelled the account by the end of 2017. However, the $15.99 monthly subscription charges kept showing for another 4 months. Called the customer services and they couldn’t find out why the account was being charged after cancellation. They won’t issue refund or even stop future charges saying ‘we can’t do that without knowing why it was charged’. Finally, I had to call my bank to block Stamps.com for this to stop. The service is quite outdated, most of its functions are free on every seller's platform or PayPal.

I would not recommend this product. The app which you need to print envelopes would not download onto my computer and despite repeated requests to their customer service department their solutions were inadequate and unhelpful.

Signed up to see if I needed their service. Never ever used them but it ending costing over 700.00. Tried to cancel numerous times but could never spend 2 hours waiting for someone. Guess it's my fault. BUT STILL WHAT A RIP-OFF.

Stamps.com is saving me money! No more trips to the Post Office & waiting in line, packages go by actual weight and they are picked up at my home! I had to call customer service 1 time & the gentleman I spoke with was fabulous, helped resolve my issue quickly (which was my own fault, nothing to do with them/system), and he made sure all was great for me before hanging up! I would recommend them to everyone!!!

I just cancelled my account after having been charged $15.99 for NO POSTAGE. The monthly charge does not provide postage. I originally purchased $400 in postage and used all but about $65.00 of it. My refund is $8 according to Stamps.com even though the balance of unused postage is $65.00, and there was $39.15 available to me this morning before I cancelled my account. This outfit is stealing money out of my pocket.

I have been using Stamps.com for a few years and it is very useful. I work in multiple offices and it is great to be able to print envelopes and stamps from anywhere. Customer service has always been responsive. I have the premium service which includes certified mail. Products are a bit pricey but they work.

I opened my account in June of 2014, iirc, to send divorce papers to my ex husband. I used it once more that Xmas season of 2014 to send two packages. I completely forgot about it for a YEAR and called to cancel in December 2015. I was somehow talked into staying on and totally forgot about my subscription as it was on a credit card we denoted as 'do not use' personally to pay down the debt and save for emergencies. Well, emergency hit this month and I'm checking the balance when I see that next to our monthly payment every month there's a Stamps.com charge. Oh my god we've been paying them for 2 years for nothing.

I signed up for what I thought was a free trial. Then found out I was being charged $15.99 every month whether I used it or not. Went through what looked like the online process to cancel it but continued to be charged. Found out you HAVE TO call them to cancel. I am not a person who is easily confused online. I design and code websites.

I have been with Stamps.com probably ten-fifteen years. Only once have I had to call the company; it was so long ago that I don't remember why, but I do remember that the problem was fixed. I use the online help, most recently to find out if envelopes needed barcodes. Postage is so easy to print and I like to use the various sheets depicting holidays. Over the years I have sent in four requests for postage refunds and have received them; the guidelines are easy to follow. The codes help me kept track of postage per client so I can bill, if necessary. The $15.99 monthly fee is nothing compared to the gas and time I would have to spend going back and forth to the postage office. Stamps.com keeps me updated on postage rates and the scale weights. My only problem is gauging whether the package or envelope is over 1/4"! I even have postal pickup if my packages fit the postal guidelines. What more would you want!

Stamps.com.... hmm, sounds like an online business right? Until you try to cancel. Stay far away from this scam, which basically resells you postage rates that you can get simply by yourself and then bills you 15.99 per month for nothing... just to generate a profit for them hoping you'll forget about it. On auto-pay this account pulled nearly $600 from me for an account I used maybe 3 times.

Stamps.com is so bad that I created an account here just to review them. Monthly fees are relatively high. The main reason for negative review though is that they are 100% online service, yet you have to call and wait a long time on hold to cancel. They did wipe $50 in service fees, so make sure you push to a supervisor to cancel fees if any are owed.

I tried the 4 weeks trial period and was billed 15.99 for the next three months. I never used the service one time. The trial cost me $47.97 before I figured it out that I was being billed like a gym membership. I suggest you never use this program.

There are so many glitches with this service! There was a huge payment glitch on January 22nd 2018 where my postage purchased was shown as deducted and processed in my PayPal account. I woke up on February 16th with over $100 in charges from Stamps.com. I called and was told there was a glitch on the 22nd and the charges were never completed. I was not notified of this issue ahead of time. My account was overdrawn because of this payment glitch. ALL I ask for is communication from this company. I should have received an email about this issue before they deducted this postage from my account. Horrible customer service!! There needs to be more transparency with these glitches. This is not the first time this has happen to me. I canceled my account after almost 5 years... The customer service needs MAJOR work.

Don't sign up for this...it sounds great till you can't use their service and horrible customer service, so I have had this service for a small business for over a year, and had so many technical issues, and when I called and explained this the company did not care. Don't waste your money, you will be the one losing...

I've been using Stamps.com since May 26, 2011 for business postage. They replaced a competitor for less than 1/2 the price we were being charged. They have been a good company with great customer service for the last 6 years and 8 months. If you're looking for a business postage company, Stamps.com is one of the most cost-effective and easy to use systems out there. I think some folks here are confused because they didn't bother to read their welcome email.

Signed up for welcome kit. Never received it and was charged almost $80 for nothing. They claimed it to be an account fee and said there was no way possible to refund any money. Asked for a supervisor who claimed she could only refund 3 months which was $45. She offered to give me a credit to be used at stamps.com. They are very dishonest and very shady business.

I ordered a sheet of photo stamps 27 months ago. I had a discount and put in my credit card for a .49 cent charge. Apparently it signed me up for some business shipping plan at 15.99 a month. I don't own a business, nor have I shipped anything. Because my credit card was being paid by another party I had no idea of the charges until I logged on to my card to update contact info. I didn't even know I had a stamps.com account. No receipts or statements were ever sent by them. $500 in charges for services never used to get my .49 cent stamps.

One of Stamps.com earliest customers (ask them) and recommended them to my spouse's company. Issues over past 25+ years? Sure. Consistently best experience through the years is the one-on-one tech assistance. One call solved my dilemmas every time even when it was my error. I count on one hand the number of times I thought I needed to call. Recently I had difficulty (impatience) with Stamps Connect. I was mentored through the solution. All is well now. Let also share, Stamps.com compared to the old fashioned 5 year stiff contract alternative with clunking boat anchor, Stamps.com wins. Refunds? Easy.

I cancelled my account before the trial period and was still charged $15.99 and they may potentially still charge me another month, this company is pure scam! I didn't even use their service. I will make sure to tell everyone I know, that this company is in to steal your money. So sad.

I was charged for an extra month even though I canceled within my trial. Be it I was on the last day that still is "inside my trial period". Would not recommend this shady sign up and cancel business to anyone.

While attempting to purchase stamps online one day I came across the website stamps.com I had to sign up for an account to view prices. I decided not to make a purchase because prices were outrageous. I just checked my bank account and they charged me $15.99 for nothing. I called to complain and they told me as soon as I created an account that was my authorization for them to bill me and create an annual membership. I am not happy!

My assistant signed up for an account for my Legal Office because she said it would save us a lot of money. 9 months later my credit cards sends me a notification that I might be getting double charged. I look at it and sure enough. I've been paying $15 twice per month and I fired that assistant shortly after she signed up for the accounts on an unrelated matter so not only have I been paying for two accounts that I don't use... she had put a 90 credit on one of the accounts.

Signed up for free trial - and kept getting billed $15.99/month. I got dinged for 9 months before finding out these charges on my credit card. When I canceled they said it's like a gym membership and it's nonrefundable. They ended up refunding the last month and said they can't go back more than 30 days. Read the fine print people.

I signed up for the 4-week free trial. Stamps.com sent me a package with a scale, install CD, etc. The install CD didn't work. I tried downloading their software from the website - that didn't work either. I tried calling customer service, but hung up after waiting on hold for over an hour. I cancelled my account exactly 4 weeks after signing up, and they charged me $15.99. This seems like a scam. I am very disappointed.

I signed up for this "service" because I needed a stamp urgently and did not want to go out to buy any. It didn't take long to realize that what I wanted to do was not going to be easy so I just blew this site off. Well I found a 15.99 charge on my AmEx and sure enough they charge a monthly fee for the "privilege" to buy products and services from them! What a joke. I canceled my account and disputed the charge but from what I have seen from reviews on this site I will never get the money back. It is a scam at this point because I did not benefit from them nor cost them in anyway but they will stand by their colluded terms of service because that is the real business model!

I received a Stamps.com promo in the mail for a free trial. I checked it out and created an account online. BIG MISTAKE! They say there's a free trial of 4 weeks. If you do try it, DON'T FORGET to cancel the trial ahead of time because they will charge your account. Of course, the $15.99 amount that I paid cannot be refunded because it's in their terms & condition which you agree to when you create your account online. When you realize that the amount you got charged with doesn't go to any of your purchase because the stamps are actually an additional cost, you'd want to cancel.

I ordered a notary stamp. Pretty simple. I waiting over a week and nothing! When I went to check on the shipment it said incorrect address. I verified my address before placing the order. When I emailed their customer service they simply said we have no control over the US Postal service and attempted to tell me that I put the incorrect zip code because they looked up my company and it showed our zip code was 30327 as if I don't know my own company zip code. I told them I know my zip code and I had it correct as I reviewed my order before placing it. They said, "I'll send another stamp" and proceeded to send it to the zip code they thought was the correct one and again I didn't receive it. The message was incorrect address!!!

My experience with this company has been outstanding. I have had to contact them once, and the representative was very courteous and professional while answering my questions. It was very easy for me to set up the system on my computer. As long as everything continues to go well, I see no reason to complain. Great services.

I am surprised to see so many disappointed people. I had gotten my free trial, used a couple of stamps, and completely forgot to cancel my subscription. 10 days after I saw they had deducted monthly payment from my account, I saw my bank balance, and wrote them explaining my situation. The customer service was very helpful and had refunded my money within 3 days. Thank you so much!

Every time I need help I am able to resolve the issue easily after my initial learning process. Very knowledgeable about product, or get help from supervisor quickly. They remained patient through my learning curve. Recommend.

I signed up for Stamps.com for a trial period. I tried using them for creating a return label, and then once for sending a package during the trial period. The return label did not work, and I had to request a refund. It took weeks to get a refund. Then it was not a refund on my card, but credited to the stamps account. So even though I did not want to use them again, I had to use it, so that I could get use of my refund money.

As others have stated, I did not sign up for their Pro Plan. I signed up for the welcome kit. I have been billed $15.99 monthly and never noticed until today for almost a year. This is not the USPS. Their marketing material makes it seem like they are the US Postal Service. They basically lure you in with the promise of free stamps, and make you create an account. I never once utilized any of their services, even the free stamps. I would not have signed up for any type of membership. It does say in their welcome email that you will be billed after the trial period... but I don't remember anything reading about being on a Pro Plan after. Unfortunately, this is a situation where the company looks pretty legit and wouldn't resort to these tactics to "customers"... so if you are reading this you probably already got billed unknowingly. Call your credit card company and see if they will reverse. It sounds like there is no point in calling the company.

Today I received a suspicious looking letter that appeared to be from the United States Post Office in which on the envelope says in bold letters, "Your 9 Postage Stamps are waiting for you inside". When you open the letter, along with a bunch of other paperwork, is a template that has 9 stamps on it. HOWEVER, there are instructions, that insist that you go to the Stamps.com website and give them your credit card information, INVALIDATING the "free" portion of the offer.

I have been using Stamps.com for my eCommerce business since 2009. I have to say that I have always experienced excellent customer service. They don't send my call out of country and have always been very courteous and patient with me since I am not very tech savvy. My business is seasonal and they have worked with me to pause my account each year so that I am not charged the monthly fee but can still keep my records of who I shipped to.

My printer jammed when I was printing stamps, I contacted Stamps.com Customer Care and was treated very courteously and professionally. I was issued a refund the following day and I have never had such great service, courtesy, and Caring from any other company. I commend Stamps.com for having such a great and caring staff, and recommend Stamps.com to everyone for their postage needs.

Stealing money from people it's really easy for STAMPS.COM. I sign up, thinking that they were better than USPS. They has been taking my money since I sign up. I used the service once to see how it was? Now I started looking at my credit card and they have been taking $15.99 since April 2017. I cancelled today, I even called them. The only thing the CSR said was "I am sorry for the confusion." No money returned to my credit card. SCAM!!!

This company is the biggest racket I have seen. I'm too aggravated to even recount my experience. It boggles my mind how they have been in business for so long. I'm going to have to wait "2-3 WEEKS" to get my money back. They claim that the money I open the account with goes directly to the USPS and that they are the one issuing the refund. If that is true; every time that I would have made a purchase then USPS then pays them? I just don't see what kind of business model are they using? They charge $2.99 to ship one sheet of labels that takes 4-7 business days to get to me.

I thought I was signing up for an information packet. I did not realize they would choose to enroll me into program that would autopay them unless I stopped them. The welcome packet is all I requested. I only received one email saying my welcome kit would be arriving soon and the cost shows 0$. This company is very underhanded, shady, and has no integrity. If I ever need a service like this in the future, I will never use them but a competitor instead.

I have been a Stamps.com customer since 2012 and I use my service every month. I have always had very helpful customer service. I can't imagine not having Stamps.com. Not having to run to the post office at least once a month is great.

I opened this account in November 2016 for a free 4-week trial. I only had it open for a day, when I realized that the savings weren't real. I cancelled my account less than 24 hours later. I haven't received any communication from them until this morning. I received an email stating that I owed $111.93. I immediately called them. They said that it had not been cancelled. I contested that it was less than 24 hours after opening. They cancelled my account and refunded me for the $15.99 I was just charged. I sat on hold and kept getting redirected for 20 minutes on the phone until the system hung up on me. They are still saying I owe $95.94.

FRAUD!!! Be careful! The website is setup to trick you into signing up. Before you know it you're receiving a $15.99/month charge for "use of their software", which is basically useless. I called and cancelled twice in the span of 8 months and the charges miraculously reappeared on my Amex bill. The third time I called I spent 45 minutes speaking with 3 levels of service reps and I was able to get a max 3-month refund.

I signed up for their free trial and realizes soon after that the savings weren't there for what I needed so I didn't use the service. Fast forward 2 months and come to find out they had billed me for 2 months of service. When I called to cancel I was told they could not refund the payments since, and I quote, "That is where we make our money". I mean really? I didn't use a single feature on the site and you are going to withhold money I didn't even agree to spending them in the first place. Stay away, stay far far away.

I signed up for the trial to try it out. No welcome package came. I didn't remember to cancel it so they charged me. I called them to cancel my account and get a refund. Not only that they didn't give me that refund(even tho I didn't get to use the service) they charged me $2 to cancel my account. And they said the only way they could send out the welcome package if I continued the service. I mean wow.

First off, to everyone complaining about the monthly fee ($15.99 as of this review), do you ever read your emails? "The Stamps.com monthly service fee is just $15.99, including the first month." That is stated in your welcome email and clearly on their website as well. Overall though, the service is decent, you can print directly on the envelopes or onto standard mailing labels. You also have the option to print on tri-fold and bi-fold flyers as well as linking various e-commerce websites like eBay, Amazon, and Etsy. The cost is a little high if you use it for personal use, but they do give you $10 in free postage each month. Another thing to consider, if you just use Stamps.com for packages, you can buy postage from PayPal for no extra monthly fee and you receive the same discounts as Stamps.com. I would not recommend them for just shipping packages, but if you send a lot of letters, postcards, or flyers, you do save $0.03 on each.

I signed up for the free trial and after two weeks realized the high monthly fees were not worth the minimal "savings" on each stamp, and I canceled my account. Then one month later, I see a charge from stamps.com on my bank statement. Despite canceling my account they had somehow left it open and continued charging me. Upon canceling my account for the second time I get an email saying I will be charged even MORE for the partial month that I "used". Stamps.com is a deceitful and misleading company that cheats users for their corporate gain. Word of warning: DON'T WASTE YOUR MONEY because it's not just a monthly fee, it will continue even after you cancel your membership.

We ship all over the world using stamps.com and love it. I read reviews that said you can't get a refund on labels you make mistakes on, NOT TRUE. I have had to get refunds on 100's of dollars worth of purchased labels due to international customers changing their mind. When I first signed up, I knew exactly from the information I read that there was a free trial period and then 15$ a month after 3 months. Even with the $15 a month charge, we save more than that every month by using them instead of click and ship or especially going to the post office because of the volume we ship.

I closed this account Jan 4, 2017 with a postage balance refund due of $147.85. As of 3-21-17 I was still being charged monthly charges of $15.99 and no refund in sight, although amount is confirmed. On that date, CS agreed to credit Jan-Feb charges. Then on my April 21, 2017 credit card statement, it shows they billed a 3rd month as of 3-21-17. My call on that date was: CS representative stated I must have 2 accounts (never did for over 10 years). Said I was being charged again as of 4-21-17. Refused to believe that although I was charged in Jan, Feb and now April, March appears on my statement even though I am reading it to him. Still no postage refund. Sup finally credits monthly charge. Postage still not refunded.

I am a new customer and was asked to write a review. I am pretty happy with the service, especially the customer service personnel who are friendly, helpful and efficient. One or two negatives... for non business people there should be a lower monthly rate, and some of the info on the screen when sending a package is not necessary, like priority mail flat rate envelopes. No need to weigh and fill in the weight. Overall very satisfied. Thanks.

I didn't even know I signed up for this service. Charges went on a credit card that I have not used in 6+ months so I was not aware they billed me monthly. I will never again sign up for any free trial or anything online again.

I needed to send a package and didn't want to go to the post office. Found this and thought I could print my postage on my printer. So I signed up for 4 week free trial. You have to wait for them to mail forms to you still had to go to post office. Forgot to cancel and got billed... My bad... Called and canceled and then received another bill. Called to find out what was up. Turns out it wasn't a free trial. If you didn't cancel you were billed for the first 4 weeks and my second bill was for the part of the second month before I called and canceled.

DO NOT USE THIS COMPANY!!!! Just by showing INTEREST in their website they automatically renew you into a program and charge you every month. They claim that it's on their website that as soon as you enter your information you enroll in the program, but I just looked and it literally is not on there. Stay FAR AWAY from these people! They refuse to give you your money back and make it so difficult to even cancel a membership you never sign up for. Also - stay away in general. It's so much easier to just go buy stamps or go to the post office and ship stuff. This is a total scam website and I will warn everyone I can.

I was under the impression that I was only paying the fee for postage as I have never once received any indication or notification that I was being charged for anything else. No emails. No notifications to my account. Nothing. Turns out they have been billing **$15.99** to my credit card every MONTH for god knows how long! The only reason I found out is because we lost the credit card associated with the account and I just got an email saying that the $15.99 service fee could not be collected! Oh. So you can email me when you can't collect your money, but you can't email me to notify me that you are collecting my money in the first place. Fraud. I've printed out about 7 stamps in the past year. Which means I (unknowingly) paid almost $200 a this year to print out *7* measly stamps. I would be more than happy to file a class action lawsuit against this company. More than happy.

BEWARE!!! Do not give this company your payment information!! Whether you buy something or not, they sign you up AUTOMATICALLY for monthly billing of $16 unless YOU cancel!!! When I called to inquire why I was being charged, the customer service rep told me I was irresponsible for not catching the charges earlier!!! I never even bought ONE thing from their website because it got too complicated!!!

I'm not one to take the time to write a review and a bad review for that matter, but I couldn't write this fast enough for this company. I'm currently waiting on hold and have been on hold for 15-20 minutes to try to get my PASSWORD reset and to get a refund for the past few months. I've been billed $15.99 for nothing? I obviously haven't even logged back in and I kindly asked what services I was getting for the monthly subscription.

I have been paying for this garbage service for too long, it is not worth the monthly service fee, the user interface is absolutely terrible. An example is I am trying to print postage on a standard #7 envelope but disappointingly that is not an option on their site to select. Allegedly there is an option to create a custom size but it is not actually possible. This service seems eerily similar to the poorly run USPS, slow, cumbersome and stupidly organized. Needless to say, I am canceling my service and strongly recommend not purchasing this service as it does not save any real time or money.

Like many other reviewers, I was being charge $15.99/month for a service I was unaware of having signed up for. Because I moved and life was chaotic, this went on for months. When I called to cancel and complain and ask for at least a partial refund, I was shunted to "corporate" customer service. The upshot was I got this month's charge reversed and then was offered a refund for three additional months. When I pointed out to both nice ladies I talked to that this kind of thing has happened to many many people and that clearly there is deception going on, they just repeated that those were "valid charges" and there was nothing they could do. But if they could refund three months, why not nine? Twelve? They take no responsibility for misleading policies.

I fell for this "service" in 2012, to avoid the hassle of remembering to buy stamps while out shopping. They hook you with a phony 10-day "trial period", and my cc was immediately charged upon account setup. In which I contacted them about immediately, for a refund, only to receive the beneficial run-around (big surprise). I printed a test page, which turned out fine, before printing the actual blank stamps. And of course they did not print right. Contacted CS about it, but was an epic waste of time. 3-5 week wait, for a measly $5.50 refund. Be smart, and stay away.

I was charged 15.99 a month for over a year and failed to notice it. (My fault there), canceled my account online and phone today. Called my bank and will have to see if I get any more billings from them. I have never used this service, their advertisements are very misleading. Do Not Give Them Your Email Address or any other information.

Did not make it clear that there was a monthly charge. When I got my first bill after using 1 time it was for $47 and I only bought 2 or 3 dollars in postage. When I called to complain that I had not received any bills till I had 3 service charges racked up I was told that there was nothing that could be done and I had to pay In addition I never received the free scale I was supposed to receive. I immediately closed my account.

Don't fall into their trap! I made an account with them but called the same day to cancel it because clearly I realized I don't need this and these charges. They haven't canceled my account and I am left with the charges of $30. I never received a scale or what they call "the welcome package" so I thought they canceled my account... until I received their bill.

I opened my account because I want to send a 40 inch TV to another city. I looked around. The price in UPS could be as expensive as $200. So I opened an account from stamps.com. Ended up the package was too big for USPS. I bought $40 of postage. Because things did not work out, I wanted to cancel my account. I got ten dollars of bonus from printing out stamps and sent a card back. So, when I closed my account, they refunded me $50. I am so sorry I ripped them off several bucks. I did not mean it. Actually other people were right that if you do not print the stamps right, they do not refund you for the misprinted stamps. Overall, please do not try them if you are not sure that you need to spend at $150 in USPS postage per month. The monthly fee for sure is expensive.

Sounds like a great deal, doesn't it? Well, it is, except for the fact that the $15.99 MONTHLY SERVICE CHARGE is cleverly hidden in the "small print" of the Terms and Conditions. NOWHERE, nowhere, nowhere in the "enrollment" process is it made clear to unsuspecting customers that this MONTHLY SERVICE FEE even exists. I "ate" it for the first month... that is to say, "ate" the $15.99 and canceled immediately. Why the HECK <<-- (think much stronger word here) do they have to be so shady and misleading about it? Maybe it has to do with "Alternative Facts" which are becoming part of our culture.

A few months ago, there was a letter that I didn't URGENTLY need to send but wanted to, and I didn't have any stamps, so I created a Stamps.com account for the free kit, and, not knowing I would be charged monthly, entered an old Visa that had a few dollars on it. When the kit came in the mail, it made no sense and so I just borrowed some stamps from a neighbor. A few months later, I received an email saying that I owed around $35, and having not remembered I created a Stamps.com account, disregarded the email as spam. Come December, I'm receiving monthly letters and now owe $80. I refuse to pay, but I have NO CLUE how to get them to stop sending me letters and emailing me because it is past the so-called "30-day trial" even though I haven't used the account since the day I created it. Can anybody refer me to a website to contact or phone number to call?

If you are thinking you are just buying stamps and paying for supplies to print stamps you will be surprised to see a $15.99 monthly fee appear on your credit card which does not, that I can find appear on their splashy startup package. If the Post Office really "authorized" this vendor they really should take a second look.

Imagine my surprise when I realised that Stamps.com cost approx $16.00 a month when I was under the impression that I was simply signing up for a pay as you go service to buy stamps. I feel like an idiot for being caught out by this scam. And I am now over $30 out of pocket. I have now gone through the fine print and realised how stupid and naive I was to get caught out by their terms and conditions in this way.

Have opened account sending out books on amazon. I weigh the books at the post office. Then buy the postage. After a couple of weeks stamps.com send you service charges that are more in total than if you went to UPS ground, FedEx ground, in some cases the Post office. When the liars come back with "oh we save you a trip" what? most cases you have to go to the post office anyway. Basically this is a scam. It is very expensive in the long run. We find FedEx ground to be much cheaper and you know how much you're paying. When you question these people they lock you out and attempt fraud on charging your card. I just file a fraud case.

Company refused to issue a refund on a fraudulent charge. On 12/14/2016, my Stamps.com account was compromised. A third-party gained access to my account and made a $490.00 purchase. Stamps.com locked my account and instructed me by e-mail to contact them. I contacted Stamps.com customer service by telephone and was advised that: "due to USPS policy" they were unable to refund the purchase and offered me a $490 in postage credits. In order to receive a cash refund, Stamps.com customer service representative (Frank **) further advised me that I would have to work with my bank to initiate a charge back. Stamps.com provided no evidence that the fraudulent purchase was initiated by me and advised me to "run malware detection software" on my computer.

I signed up for this service thinking I was paying for stamps. That's all I wanted.Turns out in all that fine print you are joining a club. I stopped using the service and got a bill for about $50.00. I called them and asked them what I owed them $50.00 for? Of course it was for being a part of Stamps.com. No stamps. Just for being in their "club". Ain't paying it and ain't using them again. I paid for my stamps which is only right. But I will not pay for joining a "stamp club". That's ridiculous. It IS convenient and it is a good idea. But the way they do business I don't like. Never again.

I tried Stamps.com for one month and then called and cancelled. For two months now I have been getting a bill in the mail saying I am overdue on my payments and charging me 60 dollars. I wrote them and explained my situation and that I had cancelled, but I still keep getting these stupid bills that go higher each month.

So apparently, I signed up for stamps.com over a year ago and I say apparently because I had completely forgotten about this until I had received my first e-mail from them today. They've been trying to bill a debit card I had no money in since July of last year and I have racked up 240 dollars in charges (15.99 a month). What I don't get is, why do they keep my account active after the first month they don't receive payment then send me an e-mail a year and a half later? Oh and the person I was on the phone with was trying to explain "It's a subscription service like Netflix". Yeah, sorry. No Subscription service keeps your account open like that after the first month of non-payment. Even ** sites cancel your account.

I signed up for Stamps.com in Sept 2015, but received no follow-up email confirmation or statement, and was unable to log in, so signed up again with same ID etc. in December 2015. Got an email asking to call if I had mistakenly opened a duplicate account. I called, as requested, and asked for the duplicate account to be cancelled. I subsequently cancelled my initial account and got a refund. But the "duplicate account" wasn't cancelled, as I asked, and I was billed $15.99 on a credit card for 14 months, with NO EMAIL STATEMENT.

A sneak attack! I don't remember consenting to getting a premium account and agreeing to pay $15/month in addition to postage. LOL no thanks. I'll just go to the post office. You can't just charge my credit card without letting me know you're going to do it.

The no strings trial is not that. It's a scam. You close your account online and all that happens is the option to close your account disappears but the charges keep coming. Totally fraudulent.

Thank you, THANK YOU for all the reviews. I got the free trial of 9 stamps and actually had to mail a few things that very afternoon. I went to the computer, started to fill out the form with the "promo code" provided then got to the part where they wanted my name and credit card info. Read carefully about the recurring charge so I put the "application" on hold for a second and found this site with all of you! Online signup form has since been closed and removed, stamps and information mailed to me now in the shredder and long gone. THANKS!