Spokeo Reviews

I tried the 7 day trial for 95 cents and canceled the trial within the trial period. Received the email cancellation confirmation. I noticed the following 2 months they started telling billing me $9.85. I called today to find out why and I heard a lame excuse that they forgot to cancel the connection fee! No other explanation was provided; my take is they are scammers and trying to see if their billing is overlooked! I was told I will get my credit of $19.70 back within 30 days... Can't wait to confirm the credit!

The most important thing you guys could focus on improving is cell phone numbers. I searched many people including myself and the info you provide is 10-15 years old!! The only thing you provide that is current is a current address, other than that everything else is obsolete. Many of the records are incorrect names when searching phone numbers, which tells me the phone records are very outdated! This is the #1 thing people are searching for current cell phone numbers and reverse number lookup!

My experience was totally positive with respect to Spokeo, and any disappointment was attributable solely to individuals whose phone/address had changed. I believe SPOKEO probably has the widest possible range/coverage of names available to the public.

I have always been happy with Spokeo. Recently they refunded my money when I accidentaly entered into the wrong information, resulting in a membership.

When I joined Spokeo.com, I was into genealogy. The availability of name and/or address search was wonderful. And the maps provided a look at locations that I could explore. The price was high but info useful. Then I got billed for court subscription, then name subscription, etc. Not worth the money...

I used this service while I was online dating to check the backgrounds to men that I chatted with and got their info. Since we live in a time of unsurety even on dating sites you have to be careful.

My customer service experience was wonderful. The lady the took care of me did a great job. I wasn't on hold for too long, and she listen to me and genuinely cared about the reason for my call. It was a billing issue that she resolved right away.

I have only used your services about 4 times as a small business owner. You have helped me to collect one account. My observation is that you do not give all the info on the suspect all at once and one has to dig a bit too much. Your system is efficient. Check back in about 5 years.

Thank you for refunding me.

In September 2016 I visited Spokeo.com and purchased what appeared to be a one-time phone number search for $1.95, but it turns out I was unwittingly wrangled into purchasing a monthly subscription. My bank account was debited at a rate of $19.95 for the months of October, November, December, and January.

I just went through my bank account information and found that Spokeo.com has been double charging me for months without my knowledge. I used their service one time and have not used it since. I contacted them and have not heard back from them yet.

I was looking for info on a possible scammer. Spokeo was able to locate the person through the email I provided for them, they claim to have 55 Photos and Videos through their search engine, but in order to obtain more information, I need to buy a prepaid bundle of 6 months service for $35.00. Well, there was only one phone number (that I already have) and one photo that was shown on the first search. So, basically, I got nothing for my money. When I contacted Spokeo for money back, their excuse is this is a prepaid bundle, and their policy is that prepaid deals are not refundable, but they offer to find more info for this person if I can tell them where he lives. I offer the person's date of birth, and his driver's license (if this would help). The response I got from them is Spokeo is closed down till the 3rd for maintenance. I, therefore, just resent my info, so I have yet to hear from them. They really have nothing to offer for the money. Do not use them.

I try to find some people in internet, I did with Spokeo, then I did a research. They said: find 60 people with this email. Need to be associate to have full date. I did. But when I make the research again they said: NO PEOPLE find. I think this is not fair. Because if they said no people find I will no be associate and pay.

I purchased the $1.95 plan just to locate a phone and it said the location of the phone was Bronx, NY which is incorrect, that was the area code of the phone number which I already knew but the actual location was PA. I found no advantage to this app. It was a waste of risking my card info.

Thank you for sorting this - for anybody else with similar issues, give them a call and don't give up. Thank you to Spokeo for responding.

Apparently I signed up for Spokeo but didn't realize I was being charged a monthly fee for the last two years. When I explained to your customer service department what had happened, they were kind enough to reimburse me for the time I didn't use the service and I had been charged. Thank you for the reimbursement.

Spokeo is a ripoff. My card got charged 3 charges totaling $50.00 which I had not approved. I was only supposed to be charged the bare minimum option which was for less than a dollar. Not only did my card get charged unexpectedly but it resulted in an overdraft fee. Customer service was not concerned about the issue and it is disturbing that my card was charged for things I did not sign up for. I will never use Spokeo and my recommendations is that you can get just the same results from Google search and it is free. Spokeo makes their money by tricking consumers and their lack of customer service ensures I will never use their service again.

I thought I deactivated my trial period within the 7 day trial period. Apparently the system did not process it correctly. Mr. ** was "great" in his handling of this situation. Very professional. Thanks.

I'm trying to find out who called me. When I enter in the phone number the free part of the search on Spokeo reveals they have found the caller's name and information. I pay the $1.95 and move to the next screen only for Spokeo to reveal it has found nothing. No name, no address, no relatives, no social profiles, no personal details. Only tells me it's a landline in Plano TX which many other search engines had already revealed that info to me for free. If the system could not find any info it should not have indicated that it found it on the previous page. Don't waste your money!

Spokeo responded very quickly and answered my questions,I'm satisfied and was offered a refund which I refused, but was appreciative of.

I had a few serious concerns. I was billed $19.95 for a service I did not order. I called their line and initially the nice lady was able to tell me she refunded my money. But that was not my only issue - because of this unwanted charge, it overdrew my bills account. And my bank then of course charged a severe overdraft fee. I then called the same number back. This is at about 6pm eastern time. Surprisingly again and again I got their voicemail saying to call during business hours, and then immediately after saying business hours are they are open 24hrs mon-fri. This is a Wednesday mind you.

Benjamin was very professional and also very kind which is very rare. I will use the service again since he made it right... Was very aggravated at being charged for something that didn't work the first time. Thank you for caring.

I didn't realize that I had signed up for anything other than a one-time check. Benjamin was thorough in explaining everything to me. He quickly said I would get the refund I wanted and even asked if there was anything else he could do to right my situation. In the end, I am happy to recommend this company to other consumers.

Tried to open an account, entered my credit card and other info but it just kept processing. Called the toll free number to be disconnected multiple times. Once I actually got to speak with a live person and when I mentioned I tried to set up an account, was disconnected. If it's this much trouble to call them and being hung up on, I don't want the service. I will be calling the credit card company to see if they charged my account.

Spokeo performed as stated and expected. Our company was tracking an offensive email that was sent by a third party. The source of the email was clearly and quickly identified by Spokeo, and in sufficient detail for our satisfaction. Thank you.

This is a total rip off. Do not buy!! The entire time it was running the phone number for a reverse search. It said it found the contract info, such name, address, etc. Once I paid the fee the results then changed and said NO RESULTS FOUND. RIP OFF. Not only did I get ripped off by the guy whose number I was researching but by this company as well! Beware... Total waste of money.

Purchased Spokeo and was not able to get the information. I cancelled Spokeo and cancelled my order. Spokeo contacted me and agreed that they could not provide me with the information as it was not available. They agree to refund me my money and provide me with one month service for free.

I received a call from a recent inquiry in regards to my service and they handled it with wonderful results. Very pleased with the outcome and customer service is restored in my books. Thank you for the call and for my full refund and continued service with this company.

On 11/8, a Customer Satisfaction Specialist name Javier called and inquired to feedback regarding prior service that was cancelled. I was then offered a free 30 day subscription to full service look up and would be cancelled automatically - no need to call back. Today I entered a search and was charged a fee. I called your hotline and explain what happen. I was told I was charge $15.00 for a 90 days. I cancelled your service and required that any charges be refunded. This what not what was offered by your rep Javier.

There was a miscommunication between myself and this company. They did not blame me even though it looked like it may have been my fault. They resolved the issue quickly and were very understanding. Additionally, the service provided by Spokeo was outstanding. I would recommend this company.

Your services are very reliable as it provided very accurate information. They are also very prompt. I was able to look up anyone I want and obtain the information I wanted. I would recommend this website to my family and friends. Thank you very much for your website.

After erroneously "default/auto-subscribing" to a monthly plan, I requested a refund of payment for the upcoming month's use. I was given such expeditiously, following Spokeo suggestion that I might nevertheless want to keep the prospective month paid for. I declined and that was that.

Well, I must say that I am truly pleased with the after service and how the issue was rectified. All the representatives were very professional and I really appreciated the prompt responses. The amount paid was refunded and I was offered additional information at no cost. I've been taught over the years that customer service is extremely important to any growing business, Spokeo I must say you have an EXCELLENT after service. Thanks again to all who helped.

I've used Spokeo occasionally over the past few years. More recently I discovered my husband was unfaithful and using dating websites. I found this out on our own home PC. I conducted a search on Spokeo by entering my partner's email and selected the "cheating partner" reason for using service. Now, he's getting emails from Spokeo marketing their services and using 'Do you have a cheating partner?' in the subject line. I emailed them asking if they've used the details I've entered to keep for marketing services or is it a just a strange coincidence? To date I have not had a response. He has admitted all and we are working on our marriage. If he was to use the service, he wouldn't find anything new on me. But, he stands a chance in regaining my trust. I'm not sure I can trust Spokeo to be as confidential as it claims. Until I get a actual response from them, I'm inclined to believe otherwise. Have any other reviewers had this experience?

I like and enjoy the service, but I cannot afford to use the service as I use it too little to make it worth what I would have to pay. If you had a smaller package that allowed a smaller number of lookups that would work for me. In the meantime, thank you for the service that I did enjoy.

I am almost finished with finding phone numbers and email address for the members of the American Legion Post 12 in Tyler Texas. Thank you sooo much for the additional searches that you allowed me to finish finding all of the members in our post 12 American Legion. I will discontinue the services as soon as I finish the project. In turn when we need additional information that you supply we will for sure call you and ask for your services.

I wanted to find out if a person had a criminal past, so I paid but I did not get what I was looking for. For that you wanted more money. It is a little misleading because I think I was getting all the information and I only get partial information. I have to say though, your customer service was great! I received a call from Benjamin, and he couldn't have been nicer! Today customer service is not very good, but you all did a great job.

On Apr 5th I was trying to search a scam seller who took my money but never shipped the product. So I used Spokeo's $0.95 7-day free trial. Too upset about the scam, I didn't read the long I understand..." and just checked the box to continue. Guess what? 6 months later when I finally check my credit card statement thoroughly, I see the recurring fee of $19.95 for six months. On top of that, there is also a recurring $9.85 fee which is their social media aggravate fee. Apparently they offered a 30-day free trial of that service and I selected it as well.

I signed up for the 7 day free trial. I called in to cancel a few days later. I was told that they couldn't see that I ever signed up so I forgot about it. The following month I get charged for $9.85 and $19.95??? Even if I had signed up it was supposed to be $9.85 and not $19.95. They would only refund me a partial payment.

Greatly helped me in a criminal case with a conviction upheld on appeal. As the victim, I brought to the prosecutors all of the numerous phone numbers of the perpetrator and his family members which the perpetrator had used to harass me.

11 months ago, I wanted to do one Spokeo search, so I chose the "Casual Users 1 month Membership" for $13.95. At the bottom of the billing info form there's a checkbox with a long paragraph of legalese -- image posted herewith -- beginning with "I agree" to the terms of use, etc., etc., with this about 60% of the way through: "I understand that I will be billed $13.95 today and every month thereafter until this subscription is cancelled." I didn't notice that. "11 months" you say?

They canceled my old unlimited search premium membership without asking and put me in a program has 20 only name searches per month. Or you have to pay $40.00 to get 200 searches per month. I am extremely dissatisfied.

I got charged 9.95 for no information. They will not refund even when they have no information. Do no use them.

I find I often can't get the name I am writing. You sometimes merge name & city, I have to start again. This actually takes from my names I have access to monthly. More accurate info would be nice. But generally you are quite helpful.

I like the comprehensiveness of the search engine. I would like most greatly to have been able to purchase the 6 month membership for $4.95 per month. Thanks for great customer service, too.

FYI it's not the $1.95 charge that bother me as much as her response and rudeness, and the fact that I was ask to pay for nothing. If the information is not available the system should not ask customer to pay first.

I signed up for the free trial and after searching the names I wanted I realized that I found more in my own searches. But what was really annoying was that they make it sound like you get everything with the free trial - you don't!! You have to pay for even reverse email searches. What a waste of money, not a lot of money but still! Highly disappointed.

Excellent. Very helpful.

I paid $1.95 for a ONE-TIME search and got tricked into signing up for a monthly service at $19.95. I'm not as diligent as I should be at checking my credit card statements, and have over $100 worth of monthly charges for a service I didn't intentionally sign up for and NEVER USED. Called customer service and was able to cancel, but wouldn't refund any of the monthly service fees even though they could SEE I didn't use it. Very shady, in my opinion.

Above and beyond service rep. Pleasant, knowledgeable and caring.

About 2 years ago I did a one time search for what I believe was $00.95. I failed to read the fine print which stated I would be charged a monthly fee after a three-month trial period. Well the three month trial period came and went. When Spokeo did not hear from me to cancel my account. They assumed I was continuing on. About a year and a half went by and I finally checked my bank statements to find this re-occurring charge for $17.90. I called them immediately! I was loaded for bear! They were more than easy to work with. They apologized for the mistake, and refunded my money promptly (like the next day) they gave me a 3-month subscription to their website free!

Spokeo is a good website in a sense for finding out some basic information about people if you have an email address or a phone number. Personally I don't think this type of thing "should" exist because... well, stalkers. And it is technically stalking. But anyway, I go on this site from time to time to look people up if I have doubts about them or when I wonder if they are who they say they are. Anyways, I signed up for their "trial offer" and I thought it was for 30 days. Turns out it was for 7 days and they charged us after that 7 days was up. But I am about 90% sure it said 30 day trial. Now when I go back on the site looking for the same "deal" it's all changed around and different.

I had been unhappy with Spokeo, not with the service but with a billing issue. It had been my intention to discontinue any future use of Spokeo, but Kelly's professionalism and understanding were much appreciated and she took steps to go above and beyond in ensuring that not only were my expectations met, but they were exceeded. I appreciate it very much and am now contemplating who to look up next!

My brother died suddenly while in Florida. I live in L A. I had to reach his ex wife and son, and I did not know her current last (remarried) name. I knew her maiden name and found her brother through Spokeo, and everything worked out. I used the $1, one month trial. This was all I needed, and cancellation of my subscription on spokeo online was easy. Thanks, spokeo.

Signed up for the one time use $0.95 search with the advertised 7-day free trial and 1-month court search which was very boldly and deliberately advertised as only $2.95 a month in good faith that these would be the actual prices. Both of these subscriptions have hidden fees as high as $20 each conveniently hidden away from the advertised price point. I cannot name one other online service that would hide away additional fees so deliberately. I'm disappointed to say the least. Buyer Beware.

Didn't provide email address or divorce records, got more information from Google.

I was hesitant to use Spokeo to begin with, but after having a lady give out my phone number for the past 4 months, I was desperate to contact her. I decided to pay the $0.95 for a phone record. As I was giving my information, an ad popped up for a membership. I declined it. Thinking that I had already declined a membership, I never have it a second thought. Now a week later, I've been charged an additional $19.95 for a membership. I emailed them, they won't refund it. On top of having to deal with this lady giving out my number, I am now out $20+. Highly frustrated. Thank you for making this nightmare worse. I don't recommend anyone using this service.

"Augustine" was very helpful in helping me navigate the website for information and answering all questions I had.

I am very impressed by Spokeo's customer service. Kim (customer service rep) listened to my concerns, and swiftly resolved my issue. She was friendly, professional and spoke perfect English. She also offered me free access to other services. I am extremely satisfied with Spokeo.

Very generous comp to offset earlier misunderstanding.

I was not satisfied with my results, however, Spokeo representative correct the problem and offer a customer service win for Spokeo. Excellent customer service.

Company was pleasant to deal with.

I was satisfied. I have no complaints.

I only wanted a one-time search and inadvertently signed up for a monthly service. I received very a professional, polite and satisfactory conclusion when I called to cancel. Thank you.

Customer service was fast and easy as 1-2-3! But then dislike the public information available out there for ANYONE to see! A lot of times the person is shown at an address where they never lived at, incorrect address. Why is that?

Hell yes. It help me catch my lady messing up very fast. She couldn't say nothing. I will tell everyone that having problem at home that you will give them the hook-up. Thank You very much. I'll went own with my life and she's catching hell again. Thank you all.

It has been almost 2 weeks since calling about this and still can't get access to what I purchased yet I can get what I didn't purchase.

I used your trial to find a person. However it did not find who I was looking for but I found that even if it didn't, it gave me a look into how I might be able to use it in the future. You have very caring personnel and I found that to be a BIG PLUS.

I found the site easy to use and it was accurate with names and addresses (although many addresses were listed for same time period). Not satisfied with phone #s or emails as almost everyone that I checked was many years old and no longer in service thus not allowing the reason for the search which was to get in contact with old friends. So it was ok but not worth the money as information is very old.

After 20 minutes research, the resources are very limited and I didn't find any useful information I need. So I canceled the membership in half hour, but they still charged my $29. I doubt they are fraud company and tries to cheat people's money!

I thought I was only going to be paying $0.95 for a telephone search. Nowhere did it say I was subscribing for a monthly account. I was completely led to believe I was paying for a 1x charge of $0.95. Otherwise I would have never did this search. I feel that this company is very shady in their practices. No refund, I am upset. 1 search cost me over $27 Canadian!!! (I'm in the wrong business.) The CSR said it was a legitimate charge. I strongly disagree. I should get a full refund. At least they cancelled my account right away. I guess we'll see if I get charged again next month. I don't trust them. Thank you for the opportunity to express myself.

I was given a refund, apparently for my first attempt at a search that never completed. I appreciate Spokeo's quick response in this matter.

Signed up for one time use at .95 cents and without my knowledge was charged $19.95 per month for 16 months. Talked with a very nice rep named Maria, who was able to refund 12 months worth of charges. While I am thankful to receive it, I believe that ALL of the monies they withdrew from my account should have been refunded. Please be aware if you sign up for the 95 cent special, you will need to physically put a stop to the account or they will continue to take monthly payments.

All of your customer agents are wonderful and very helpful! I would like to be able to research more than a first name and last name. For example, to research "Parkinson's Grants" etc. I noticed one thing. Some of the information is incorrect. Overall this is a very good site! In the future should I become a widow I certainly want to investigate persons who may be in my life. That also goes for other characters who want to scam me etc. Thank you!

I have never had such of outstanding Service as Spokeo Customer Service before! Highly recommended! Thanks.

I used this service and it provided, for the most part, information requested. I, unfortunately, must have clicked on the wrong button inadvertently and saw a charge for service I neither need nor wanted. This review is for their customer service which was excellent in taking care of the issue and reimbursing me without hassle. They were pleasant, helpful and efficient. Thank you!

I always find accurate information!

Fishy site. Charged for multiple services with no information available that isn't already free to the general public. Tricks you into purchasing more to see nothing on each search and has hidden imposed limits on all services offered. Service is a fraud.

Months and months of requests to remove my information from the internet!!! It's not even accurate and they took it down once and keep putting it back up WITHOUT my permission! Numerous complaints are being filed for violating my privacy!!!

Rip-off company. When you subscribe for services they make it very unclear what you are signing up for. You think you're signing up for multiple services and you're only signing up for one. When you do a search before signing up, it shows that you have hundreds of results, when you pay and do the same search no results come up. Then, when you try to cancel less than 24 hours after subscribing, they tell you you don't do refunds. They are a fraudulent company and should be put out of business. I had to call and ask for a supervisor and they finally said they would refund me. Let's see if it really happens.

My brother passed unexpectedly and I had no way to contact relatives and Spokeo popped up. I signed up. Found what I needed. When I didn't need it any longer it was very simple to cancel. A very nice young man helped me.

I recently did a free background search and obtained the basic information, photo and state. I then purchased for 29.95 subscription for more information. At this time I was doing a historical search and it stated I had to subscribe for additional fees. I should not have to purchase additional information when it should have been included in the 29.95. The background check that is provided for this amount does not included anything except phone number, picture, and location. What's the point in purchasing your product if one cannot receive the "background" information without having to pay more fees! I'm very disappointed and I'm out 29.95, for nothing! Thanks! I will not be using your service ever again!

Resolved in a very timely manner. Very satisfied with results.

I used Spokeo.com to trace a deceased property owner and his successor trustees. I did find the information and don't think I could have without Spokeo's help.

I needed your service for one instance. I very satisfied with your service. Should I require the service that you provide I will definitely used your service again. Thank you.

I was always freezing out in the middle of a search... When I called in and spoke to Gianna who was quite wonderful by the way she was very helpful... I will recommend the service to all my friends who aren't using Bling software.

Handled quickly, efficiently, no foreign accent!! Spoke in a clear English manner. Very nice.

I called them about trying to cancel my free trial and the site was having problems. He said there are more ways to cancel. Well I'm not exactly a brainiac when it comes to doing that and he would absolutely not hear a word I had to say. He was very rude. I don't think it's fair to not refund my money when the email they sent me stated they were having problems with the site. I did not use the site one time after I tried to cancel my trial. If I was out to screw them out of the whole $19.95 I would of kept using it. I don't mind about the money. It was the rudeness of the customer service rep.

I see by the reviews here I am not alone in getting tricked by Spokeo into signing up for a monthly charge when I didn't want one. In my case I signed up for a monthly charge - once - to locate a lost relative. It took many tries and a few days. While I had the account I made a couple of other searches for friends. I then cancelled the service when I was finished. I have the cancellation email. I thought nothing of it until I happened to notice on a current credit card bill that Spokeo has been charging me for 7 months -- after I had cancelled. Spokeo customer service asserts I had two accounts. One of them has an email address that is not mine, although it is close, but both were tied to the same credit card. Although Spokeo can certainly verify I did not use the service at all after canceling 7 months ago -- Spokeo so far has figured that is my problem that I didn't know they somehow had two accounts for me and only cancelled one.

Spokeo provided a full refund of all charges placed on my credit card.

Very poor service. After found individual then more charges for additional information. Would not use again or recommend to anyone.

I had cancelled my subscription and was still getting charged. I called and was supposed to receive a credit and no credit has been issued. Now I have to take the time to call for the third time.

Found this website on the Internet trying to ID a name or company with the phone number. No help. I called them and they told me it was probably a business in another country. The lady was very polite. I asked that a credit be issued back to my credit card which was charged. That did not happen. Would I ever use them again? NO.

I requested a refund and was informed it was on its way. Rep was very friendly and my issue was taken care of. Thank you.

Customer service answered promptly, reviewed my account and helped me cancel my account as requested. I would use Spokeo in the future without hesitation.

Although I did not need the coverage I accidentally purchased and then was signed up for an additional package, amongst my panic and anger, the rep I spoke to calmly asked for my information and within a day my return was back on my account. He explained my mistake and was extremely helpful. Spokeo never emailed me spam or other notices like many other companies do so I revisited and actually used their site again.

The service is excellent, gave me a lot of good information, very helpful. Only reason why I cancelled too expensive. Other than that no problem with the service. Would have kept if not so expensive.

I got the address I was looking for. The phone number and email address were inaccurate. I looked up my own information and the street address was inaccurate. I called to let you know about this but the lady I talked to said there was nothing that could be done about it because of the way the information was collected. I was glad to be able to get the address I was looking for as I needed to contact that person who is the landlord of a rental house near me and there were tenant problems ~~ really loud music for long periods of time. Thanks for the ninety five cent trial of your services. I appreciate it. Wish I could afford to be with you full time.

I like the fair price Spokeo charges for information. I don't like that half the time I do a check, a lot of the person's info is wrong and outdated. You need to be more current otherwise it's a waste of a search.

I paid for a one-time search 4 months ago and JUST found out that I have been being billed $19.95 every month since (totaling almost $60!) I have never gotten any emails about these charges whatsoever, so therefore how could I have known Spokeo was charging me and that I should have cancelled my account?! I have called them twice and have only been offered $7 as a refund!

I ordered a one-time-only address, which was said to cost less than a dollar. Spokeo has claimed over $60 on my credit card. I called with my concerns and was told on May 8 the best that could be done was refund $9.86. I received my credit card bill on June 10, but no Spokeo credit was shown. Beware of using their service!

All I wanted from this company was the name of the person that was trying to scam me through PayPal. They advertise the reverse phone lookup as free but it is not. It actually costs $1.95 so I went ahead and decided to give it a try. As I was trying to pay for the service, the process almost tricked me into signing up for a monthly fee. Good thing I actually read the fine print and I finally figured out how to pay for a one time reverse phone lookup (that was supposed to be free) without falling into the trap of being locked into a monthly fee.

While I am pleased with most of the information provided, the most important information is the phone number which is wrong the majority of the time.

Very efficient service. I was able to connect easily and quickly. Thank you.

I wanted to verify that someone that was selling me a used DP RV for 40 thousand dollars was who he said he was. After checking him out and finding that he was legit I bought the RV and am very happy with the purchase.

SpotHero website was updated. Spot I'd used in the past was absent when I tried to find place to park near 133 e. 58 St NYC. Called Spokeo for help. Excellent help came from agent who found that location at 109 e 58 st NYC indeed still there and booked it for me.

I used this website for a one-time phone number search. It clearly said it was a one-time fee of 0.95 cents and I made sure to uncheck every box. On May 25 I was charge the amount of $19.95 for a subscription I never signed for. I called and they will only refund $9.98 which I consider very unfair. This is a company that cannot be trusted since it's making money by ripping us off. I will definitely make sure to warn as many people as I can. Stay away!!!

I was not happy that Spokeo automatically charge a year to my account, I was told the charge would be returned to my account but so far I have been hit for $19.95 after paying .99 to check a phone number that gave me little help in who was calling me! I would like my account credited with the yearly subscription.

I read and examine all information that you have on your site concerning me. It was very informative and not true. Please delete as soon as possible. You have address, names, people that I don't even know living in my house. People is coming I have been broke into. Please please please delete all information as soon as possible. Thank you very much. I will also tell relatives and friends about your flight because I really do like it even though my information wasn't correct but it is a very very very good site and I will be back. Thank you. God bless you. Have a great day.

The company reached out and resolved my issue. I appreciate their quick customer service. I still feel their website is deceptive in how they trick you into a subscription, hence the 3 star review.

The basic information that I received can be googled for free. I did not plan on using your service for numerous people, the value was just not there.

Cheerfully terminated account at my request and refunded amounts paid.

I joined Spokeo to find one person and I did not realize if I did not cancel, there would be a repeated cost of $19.95 per month. Your customer service rep was courteous and willing to give me back the $19.95 my card had been charged. You said what you were willing to do and you did it. Thank you. No...I did not find the person I was looking for.

The product was good. It help me locate several alumni from high school. What I didn't like it not knowing how much money I was putting in and that I was being charged a monthly flat rate of $150 and not being reimbursed when I stopped using it. It should be 1,000 purchases or address locations and then ask if you want to do another hundred or a thousand searches instead of giving you a flat rate. I'm not a business. I'm a person who had to Fork over my own money because there was no money in the alumni fund.

Absolutely Great!!! Thank you for the incredible service you provide. :)

Site is easy to use. The information was as thorough as I believe is possible, but was able to find more when I hired a lawyer.

Been looking for a old lost best friend... got it in 2 minutes and reunited. Will vacationing in Phx. Well worth it.

I agreed to a $.95 charge. My credit card got dinged for an additional $19.95. I objected and was refunded $7.00. Not a good experience.

Wonderful customer service that really go above and beyond to help you out! Great people. Thanks again!

Funds were taken from my account for services I did not ask for. Twice with one success, they compromised my account and l called them for my d--m refund and told me that I would receive the funds back into my account within 5 days, and I have not received a refund yet. It's been 2 freaking weeks. They will be getting a call once again from me. Investigate these companies before using them for services, and in my case investigate how they got into your account without your permission.

I acknowledge that I have myself to blame for letting this company fleece me for almost a EIGHT HUNDRED DOLLARS before I caught them! I'm writing this review in hopes of helping others avoid my mistake and, at the same time, helping others avoid this company and ones who use this same billing practice. Three YEARS ago I went looking for an old high school friend. I worked my way through Spokeo's FREE sample search. Near the end I realized they had asked me for my credit card, personal information and with that information the service was not, indeed, "free." I left the website immediately. As far as I can remember, I didn't use the results of the search I had been making. I just closed the web page. I find out now that I had inadvertently signed up for a 7-day free trial and that the "trial" was converted into a "full subscription" until I cancelled it. I would be charged (currently, at least) $19.95 per MONTH!

Please don't waste your time and money on this company. I called Customer Service for a refund and cancellation after not finding what I was looking for and they let me know that they canceled the subscription but they talked so fast I didn't catch the part where they mentioned the charge of $19.95 would stand as is after Customer Service can see that there has been NO activity since the initial search. I called again to speak with someone new and this young fast-talked me as well. It must be what they are taught to do to get over on customers. That is a shame.

Working on my class reunion... Love your site.

I am quite happy with my Spokeo subscription.

I opened a short term access to this service for a one-time fee of $1.95 but was charged over $20.00. I protested to Spokeo and they only credited back to my CC a small portion. I contacted my CC company since I NEVER authorized this elevated amount and disputed the charge.

I found the service to be OK, but I think if more information was made available at the price quoted for phone numbers alone would be a good idea.

I paid money to get access to the service only to be told once I found the information I was looking for that I could then pay an additional fee to get that information. That is misleading and unfair horrible business practices! Do not purchase this service! I feel as though I was stolen from!

We had a large number of telephone calls that did not look familiar. Once we found out who the you belonged to it was easier to deal with.

I just never got to know how to use it. I just never had the time to use it properly.

Information is fairly up-to-date. If you have plenty of uses for it, it is worth the cost. I don't care for the links to other fee-based search services at the bottom of the page. If you need that type of information, you probably already use them. I have used Spokeo to locate missing classmates for my high school reunions - I have assisted with classes other than my own.

For some reason I did not realize I was signing up for a protracted subscription. I thought it was a one time payment for a one time transaction. I can't find a description of what I purchased or signed up for on the responses I've received, so I don't actually know what it was I was to get. On the plus side, when I called to cancel, that was handled very courteously and professionally, so I commend you on that.

Spokeo personnel were very helpful, polite and serious about the IRS SCAM CALLS I was getting. I actually had 2 notice messages left on my phone. I keep for a while. I reported 22 incidents with different phone numbers and people. I hope you are able to get to the heart of this mess.

The site was not able to provide information on a particular phone #, however I was able to sign up for another site and was able to retrieve the information I needed.

I was at my wits' end finding a number I needed for someone. I love this website.

I tried to find a person and information. I ended up having to purchase 4 different products and I have no idea what he signed up for and for how long I'm on the hook for this nonsense that I found nothing and couldn't navigate through at all. It just kept running and running and checking up my memory and screwing up my cell phone bill. Never use this product again. Get me out of your system and stop charging me now please.

There was a computer mix-up, but they immediately cleared up the problem.

Customer service rep was friendly, professional, and knowledgeable. Did all he could to answer my questions. Very helpful.

I tried Spokeo for 7 days in order to look up a specific record which was extremely helpful. I did not need anything more than that record so when I got a subscription notice I called Spokeo right away to cancel the subscription. The customer service representative who took my call was very friendly and helpful and took care of me right away.

I just signed up on Spokeo.com. I paid 13.95 to have access to information that I found on Google. All of the information was outdated. When I tried to find other information a payment box kept coming up asking for more money. This website is very misleading. I would never recommend anyone to pay for this junk website. Scammers. I spoke with customer service and told them it was misleading. The rep was very generic and robotic. Highly disappointed.

I received my refund from Spokeo in a timely and professional manner. Thank you for being so prompt. I am satisfied with the customer service I received.

I did a people search for one person. I don't remember exactly what the wording was on the website but I certainly did not see that there would be a $19.95 charge for a premium membership and never would have agreed to it. I received an e-mail from the credit card company about three hours after the $19.95 had been billed and I immediately called to cancel. I had assumed that I would receive a refund but when I e-mailed again they told me there would be no refund and that I could use the service for another month. They also said that by canceling all I was accomplishing was to stop future billing... SCAM, SCAM, SCAM.

I used this site as once and chose the one time fee of under a $. The company then kept on charging my credit card for a monthly membership fee. When I called they said they couldn't do anything about it. Never using them again.

After sharing my issue, I was swiftly contacted by Spokeo and offered a resolution and clarification of their terms of use and services. They do care about their customers and obviously want to keep a good line of communication.

Used service for one day. Called to cancel service mid-month and was told I will be charged until following mid-month. I asked for rebate or prorated fee and was told they don't do that. That's unethical.

I paid and got no, none, nada info. No name nothing. I knew the location. Got that from a phone book. I was promised a name so I paid a one time fee for nothing.

Please close my account. I have used it 2 or 3 times and I have no reason to pay $19.95 a month for it any longer. Thank you.

I was charged 70.00 on my credit card but I didn't receive a report or anything.

My credit card company informed me of a $14.85 fee charged to me every three months from Spokeo. I used them once last year and had no idea that I was being charged a recurring membership. I NEVER knowingly subscribed to Spokeo for a recurring membership. Their website makes it near impossible to remove your credit card information or to cancel your account. I have yet to figure that out. What they do might be legal, but it is bad business and it stinks.

I signed up to try the site out back in September 2012. Immediately after signing up I cancelled the membership so I would not be billed. I used my credit card and since I generally pay little attention to the statement unless it is blatantly obvious, the $14.95 monthly charges continued on my account for 3 years. I called Spokeo and spoke with Kiara. I asked several questions about how this came to be. She was quick to provide me with a refund for 1 year but was not willing to go beyond that stating that her system would not allow her. I also asked for her to confirm if her records showed my cancellation back in September 2012 and she stated yes, but the membership and Privacy Armour are not the same. Not once did I receive an email or letter welcoming me as a new Privacy Armour member, nor do I know what the service is for.

Spokeo.com responded to my complaint surprisingly quick. I honestly was not expecting them to take the time to respond to it. After explaining what the site does and clearing up my misunderstaning, they gave me a refund.

You pay for the membership fee of whatever, $14.95 and you're given about as basic info as you'd get from a google search. Then to find out anything else, it's a whole host of other fees tacked on. Wanna see social media? Another 5.95. Oh want to see court records? Another 9.95. Oh how about marriage certificates. That'll be another 4.95. By the time you have all the info you want you've spent $200 and I'm sure the info you get out of that is worthless too. Awful. Awful. Awful. I'll never fall for one of these stupid scam sites again. ** you Spokeo.com.

Thank you for your help.

They put in bold 4.95/month for a trial. OK, it would be nice to try it for 15 min for free, but so be it. Then you click, fill out the info and you're billed a minimum of $29.70 for 6 months (which, yes, works out to 4.95 month). What a sleazy approach. To cap it off, absolutely nothing on the email address I searched for, except that it was used on a music site and it shows the music listened to. Cancelled with 2 min and contested the charge.

I used Spokeo last year to track down several people who collected my work years ago. I was able to get some accurate information from them and was generally happy with the service. I then tried to cancel the service, and have been told several times by the Spokeo customer service that my account was terminated. I thought I was finally in the clear, but just found that they've continued to bill me approx. $20 monthly -- hundreds of dollars down the drain! To boot, the customer service agent told me my account was already terminated and was very condescending. I suppose I'll have to keep calling, but the whole enterprise is a suction for money and time -- from an organization that purports to be a facilitator.

Not happy at all with this company. I used it as a one-time service back in November. Was never told that there was a 7-day trial and then would be charged 19.99 a month... I called and cancelled today as I just realized I had been being charged this fee. Was told I could not receive a refund!! This is fraud and deceit. I am going to dispute these charges with my bank.

I have been billed for a membership I was not aware of for over a year. Charges total over $330.00! I submitted a dispute for fraudulent charges via my credit card company and was going to dispute the issue directly with Spokeo, however, I learned it was not necessary. It is definitely the most simple way to deal with companies such as Spokeo that take advantage of consumers. They should be put out of business!

I create this account just for let you guys know that this company sucks. DO NOT WASTE YOUR MONEY ON THEM! My friends using other's number to prank me. I was trying to find out whose number is that. They said that they find out the name, address and some other things and ask me to pay $1 for the full report. I did, but it only has address. Then I test my number to see if this ** works. It is not! I am sure I looked my number, and I checked more than 3 times. It is not me! Different cities, different names. This company is a faker and liar! Or, it is just simply a piece of **, does not work at all! Do not use it!

WHAT A JOKE!!! I signed up for a special "3 months for $9.95 membership". When I got the receipt I discovered that they had charged me $59.70. First of all, the only info I was given was birth month, year, zodiac sign and ethnicity. All of which is useless and already known. When I clicked the "full report" tab they wanted me to pay more money to see it. I then called customer service and they refused to refund my money even though I didn't get what was advertised. After arguing with them and asking for a supervisor they finally said they would refund $44.78. That means they still charged me $14.92 when it was only supposed to be $9.95 for the entire membership. What a scam!

I also agree with other reviewers. I got suckered by their "trial offer" a one time.95 cent charge to do a search, so I did. Little did I know that in doing so I was signing up for a subscription whereby Spokeo withdrew $19.95 per month from my bank account. I was never notified of these withdrawals. I was never sent any emails from the company. If I had, I would have cancelled but this is what they prey on. I caught it on my first monthly statement. If I had not looked at my bank statement the other day it would have continued. I called the Company and talked to a "Customer Service" Rep. who told me that they would cancel my service but the $19.95 charge would not be removed. Is this the future of Internet businesses? This is just another crooked company and another reason to not trust these types of services.

I went online to seek one address. At a price of $.95, it was a bargain. However, my card was charged in successive months for $19.95 without my authorization, which I request credit. The experience borders on fraud.

My wife - helping an overseas visitor find a friend - signed up for a 1-month membership only to find 10 months later it has cost over $150. I have requested a refund - will see how it goes. If they were more honest on their signup page, they would say "Month by Month". I am sure the fine print says some place they keep billing. But if they have any integrity and real value, they should not have to deceive customers to get their business. Very disappointed. No order number. Just online subscription. Happy to give account details privately.

When I spoke to one of your people a couple of months ago, I was told that there would be a refund. Where is it? The two times that I used this service I received the addresses (already had). Evidently, there had been no activity so you could not provide any new information.

Unclear terms of use and horrible customer service! Signed up to look one thing up and was told it would be least $5. They charged me $30 and when I called to have it fixed they would only credit me back $15. They are crooks and I am reporting them to the BBB if they do not credit me my money back.

I needed some information which was provided correctly and promptly. The fees were reasonable.

I asked for help with a number and you did not find anything about it. I feel you were no help at all.

I found 144 of 288 emails. Only 77 were current. Some addresses were not current. Payment options were not fully explained in the beginning. Customer service when I called was always good.

I found the number and address one time but couldn't get back to it as promised. Not exactly good advertisement for your company, but, a quick loss of money for me!!!

Checking to confirm that what I paid for, was a one time only. Very satisfied with staff who helped me. I would recommend to my family and friends. Thank-You.

I got suckered by their "trial offer" a one time .95 cent charge to do a search, so I did. Little did I know that in doing so I was signing up for a subscription whereby Spokeo withdrew $19.95 per month from my bank account. I was never notified of these withdrawals. I was never sent any emails from the company. If I had I would have cancelled and this is what they prey on. This went on for 14 months, and if I had not looked at my bank statement the other day it would have continued. This is a crooked company and I hope they get put out of business.

Research of a telephone number. Satisfied with the service rendered by Spokeo!

Well... it did not go well. Re-signed up, somehow got later upgraded without my intentional act or request. Called to get it reversed, only to wind up with two $80 plus upgrade charges show up on my bank account that I never asked for. Finally had to have my Bank resolve Spokeo's outrageous conduct. That is as honest and fair as I can be. It was a horrific, time consuming experience. The 2 unauthorized bank hits hurt badly.

I noticed this charge on my credit card after I started back online after an extended absence and actually had my internet down during a great deal of the period. I was charged for "services". When I called, I provided the last four digits of the credit card number. They had three separate accounts with email addresses I have never heard of. I was told to call back with my BANK to have the charges removed. I am filing a police report and also going to the FTC and the State Consumer Protection Division. The stories I read on this site are identical to mine - NUMEROUS charges on several accounts under one card. Come on. I intend to pursue this, even to the point of a class action suit. I find this very concerning, especially since they would not give out any information as to what was searched, by what registered name, and which email addresses.

I signed up to use Spokeo for one time use for 95 cents. I was billed for the 95 cents on 1/14/16 and the service was not even helpful. I then looked at my credit card bill today and found that I was billed on 1/24/15 for 19.95. I called to let them know that I had not ever requested any further service other than the one-time billing. I was told that since my account was charged on 1/24/16 and today is the 27th I could not have a refund. Shawn, the customer representative indicated he could cancel any further charges but could not refund the amount already billed. I asked why wouldn't they have sent any emails to me about this purchase as any other company would do, welcoming me to their site etc. He said all the needed information was there when I signed up. What a company. If I had signed up there would have been no welcome email follow-up. This company is bogus. What a sham. That is all I can say.

I looked up my husband's and my cell phone number and mine came up as the right name but it says my husband's is an older lady that we're not even related to. My husband has had the same cell number for like 15 years. So just goes to show you how accurate Spokeo really is.

Signed up and paid 0.98 for a onetime search. Was 'signed up' for a free 7 day trial. Forgot the deadline date, was charged the 19.95 for a month. Called Spokeo the day after I discovered the charge. First rep did NOT want to give a refund. Told me "it could not be reversed, just enjoy the one month then you can cancel." Hung up. Called again, got the second customer rep. I explained what happened, told I could NOT be refunded the full amount, got a half refund... Bad, bad Spokeo, you should be more concerned to have happy people doing business with you rather than getting as much money out of them. It is more important to have Very Good reputation than squeegeeing a few bucks... NOT a happy experience for me!

I used Spokeo to look up a phone number and paid the one time fee. After looking at my bank statement, I saw a charge for a subscription to Spokeo that I did not authorize. I also, noticed that an additional monthly charge was charged to my card today. After using Spokeo for the first and only time, I paid for information I already had and I did not use them again. After noticing a recurring charge, I cancelled my "subscription" and contacted Customer Care immediately. I spoke with Customer Care Agent "Robert". He indicated that after the one time fee, if I did not contact customer care within 7 days it was "implied" that I consented to a subscription. I received no notification that I was enrolled in a subscription. I asked "Robert" for a refund of the unauthorized monies and he told me "No".

The initial required membership only lets you search for people. Once they have found that person, it takes you to another place to sign up and yes, pay for another subscription to another worthless service. I actually fell for that and once it actually got to the report, I came to another prompt to purchase access to that report. Don't get sucked in thinking you're actually going to find something you're looking for. I feel like they prey on people who are vulnerable and have a reason to look closer at someone. After you go through 2 different subscriptions, it's really easy to feel like the third now will be that winner. I didn't stick around long enough to find out. I'm out $20 and learned a lesson. Hopefully, this will help someone to not have to throw their money away like I did.

The customer service representative was dishonest. I forgot her name but I paid to get some more info on a marriage and didn't get it. And the customer service representative lied about it. I needed real facts not bull corn.

...Always helpful, knowledgeable and courteous.

You cancelled my membership by accident and then refused to renew it. I was told I had to do that online. You have my credit card number and should have just charged it for my fee. Please call me at **.

Scam - We reported and they handled it in a professional manner. We were very satisfied.

Someone used my credit card to order something from this company and ran up a large bill. They used two different cards! I am trying to reclaim the charges!!!

If you really want to see if these type of companies have accurate info, look yourself up first. Spokeo had no listing of my phone number that I've had for 10 years... didn't have me living in Calif, which I have for 3 1/2 yrs. Complete utter garbage source... not to be trusted!

I attempted to locate using cell phone number of a person that has moved while owing me money. I did not find the information from Spokeo HELPFUL! I didn't get any more information than what I already had and cost me money. Spokeo phone assistant was very polite and really tried, but didn't find anything more than I already had.

I had read reviews saying this place was a rip-off but gave it a chance anyway. I got ripped off too. I paid for 3 months but it didn't say I would be charged again after that. I asked for a refund when they charged again but was told "no". I wouldn't use Spokeo.