Spokeo Reviews

Great resource to help put your mind at ease. Especially, when there are question about your BOO's cell phone usage. I have used it to obtain other information as well. Such as tracking unknown callers and their location. This online service has aided me in making choices and decisions. I highly recommend it.

We have used Spokeo for years, and, on occasion, have had to contact Spokeo and discuss our account. Customer Service has been responsive, explained things clearly, and have been generous in adjusting the account for any misunderstandings. We would recommend Spokeo for those who need a lookup service.

Your site is extremely accurate and comprehensive. So far, it is the best site I have encountered on the internet. Keep up the good work. Recommend this site to anyone who may have a need to do research work. Awesome!

Spokeo was very cooperative and responsive to my request for credit as a result of a misunderstanding about a subscription to Spokeo. I would use them again if I had the need to search for many numbers or people. System was easy to use.

Charged for two services mistakenly/plans. Cost for services debatable value. Not much contact or help from you otherwise merely content to charge fees. Wow, can I just say your fees do not warrant an extreme satisfaction and you do not really give that much in service or care for your customers.

It was ok. I just wanted to see if it was like all the other sites they have on. You can find out about others things too about what kind of background they have and who they are. I only had been on it once.

I used Spokeo to locate hard to find classmates for a 50 yr. reunion. Excellent source. They provided several means of contact for individuals. Extremely pleased with their services. When I called to cancel they were polite and did not try to coerce me into keeping my membership.

You guys are way behind on your information. When I went in to your site it tells you 1 price. It don't say anything about pay the whole 6 months and all of the dates are wrong. Plus you can only get so far then it asked for more money. Maybe I don't know how to run the site but you asked for my opinion.

Had good experience. I found and located people that I wanted to get information on and telephone numbers and addresses two friends I knew. I would definitely recommend this service to anyone who's looking for people addresses and phone numbers.

Individual lookup & reverse phone look up - Info did not match another company's results. Consequently no results were verified. It was a waste of time and money. No results were acceptable. No name was associate with the report. Was it a cellphone or a landline. It did not provide a physical address. Not acceptable.

In finding an email Address: Discovering the email address I am given is a "blind" cover is makes it hard to verify any information! Thanks, at least I know the sender is less than open with their info! At least I have temporarily Avoided a potential scam!! Thanks.

Gave the answers I needed for phone numbers when the number is listed so that we can keep track of specific callers to all our cell phones. The only thing I would say, wish it wouldn't cost so much otherwise, I would have kept the account.

When I began using Spokeo a few years ago, it was free, and it provided information on people's relationship status. Now it charges, and no longer provides this information. This means more is being charged, but less is being delivered.

I was informed by an agent this would be a one time fee. It turned out it was a monthly billing which went on for almost a year before I realized it. I am 70+ years old and this added expense works a hardship. I am disappointed to say the least.

You guys suck. You still charged me even after I canceled my subscription. Never again. Thanks for nothing. You only gave the information I already had gotten on my own. Really give me a break. You're a ripoff for what you do.

After noticing an additional charge for Spokeo on my credit card bill, I called the customer service line. They were very responsive and understanding. The charge was removed immediately. A credit was shown on my credit card statement. Spokeo notified me via email that all this was done.

Spokeo service is dishonest and tricks you into spending money for no results!! They tricked me into paying for information after showing me a free report that didn't have what I was looking for. But after I pay for it and followed the link, there was less information there than I saw in the free results they sent me. It said in the free results that if I pay, they would show me the name of the person with that phone if it's available. But in the report I paid for, there's not even a field for the person's name. Instead, they asked me to pay more money for what I thought I already paid for. How can the possibly NOT know that there is no more information before tricking me into paying? Sites like this should be against the law. They just take advantage of people.

I am horrified by the experience I have had with Spokeo and what I have been able to research online in regards to their business practices. In Oct of '16 I used the site for a one time search of a phone number for .95. I did not agree to a subscription/membership/monthly charges or authorize any of those things. For 5 months I was charged 19.95 a month for a membership I didn't sign up for. I made the mistake of not reading through my charges in detail. However I did not agree to sign up for this membership.

I think it is a very good application. But do not debit my account. I will be overdraft. Thank you for the free month, but at this time I don't need it as this time. I will think about using it in the future, but not at this time. I don't know how to go in and turn off auto renewal.

Used briefly to track one number. Very helpful. Cancelling the month was also easy. I would recommend this to anyone. I was concerned about the month fees but I called the next day to easily cancel and was only charged for the one call. I obtained all the information I was looking for. Good service.

Looking up someone's profile was a waste of $10.00. I couldn't even get the person's age, and all you wanted to do is keep charging me extra $$$ for every new search that I wanted to do. Was a waste of time & money. Did not find what I was looking for.

I wish Spokeo would allow for the use of a middle initial in the search box. It would cut down on the search time significantly. I found spokeo easy to use and extremely useful. I would certainly recommend it for anyone looking for old friends, fraternity brothers, or old shipmates etc.

I'm embarrassed to admit that I didn't catch a recurring monthly charge of $19.95 from Spokeo on a credit card for two years! I rarely use this card and as my husband pays the bills, I had no idea about this charge. I don't know if I just didn't read the fine print in the agreement or not, but I complained to Spokeo and asked that two years of monthly payments be refunded. The company could see that I'd never accessed their services during that period and refunded the entire amount without a hassle. I was amazed at this level of customer service and have complete faith in their trustworthiness. Outstanding customer service. I won't hesitate to do business with them in the future.

I had to call and asked a lot of questions. They were very nice and took the time to help. The info was accurate without being way too personal. It really made a difference. I will recommend and use it in the future.

I had a good experience. They helped me get the information that I needed and were very courteous as well. They didn't try to sell me anything either. I would recommend them to a friend. The guy was very patient with me while looking my information up. He made sure I was satisfied before ending our conversation too.

I wanted to find out who a phone number belonged to. I already knew the area code was from Lakeland FL. Spokeo assured me they had the name, so I paid the $1.95 and the only thing Spokeo gave me was that it was located in Lakeland FL.... Nothing else.... What rip off!

You are told you have a 7-day trial, well, I had it cancelled in Dec. and I was charged $19.95 for Jan, and Feb. I called and was told there is also a 30-day trial, WHAT? If you cancel the 7-day WHY would you want an additional 30 days? I was offered a refund of $7 and change - big whoop - I hadn't used it since Dec but was charged anyway.

I thought I was using a one time look up for .99... Instead I have 02/28/2017 SPOKEO.COM 8006994264 $13.95, 02/28/2017 SPOKEO.COM 8006994264 $9.85. Same for 1/28/12/28/11/28 on my visa! I'm out $81.25!!! I live on a fixed income and that's alot for me!!! I called and was told I could cancel my membership, WHICH I NEVER SIGNED UP FOR but there was nothing else the rep could do for me!!! I WILL BE WARNING ALL!!!

I was having a problem with my search. They stepped in and resolved it immediately. They were very professional and courteous in all area, I only had to speak to one representative to resolve my issue. A honest company. I would use them again and refer my family and friends to them.

My experience with this site was great. It was easy to navigate and understand, it also had lots of features that I wanted to look up on background checks, address, phone number. etcetera. The one thing that I most would like to have seen would have been a photograph, or driver's license of that sort to really identify the person that I'm looking for.

We did not get any satisfaction from Spokeo. They took our money, but we got no information. When we got to any person's information, to be able to see anything we would have to pay again. We tried to get our money back, but haven't been successful with that either.

I needed to search a troubled boy in our class to see what all he is involved in online. I searched his name AND email. It didn't even know he was alive and had an inaccurate address for his parents. Then I searched myself for kicks. It didn't know I was alive either! I have multiple social accounts through my email and am a legal resident of the U.S. I was BORN HERE! But for $13, my search produced... "0 results"! This site is unfairly charging people for what is AT BEST incomplete information. :( I even checked reviews first... :( WHY IS EVERYONE OUT TO RIP PEOPLE OFF!!!???

In the late 1980s, hurricanes had torn our Caribbean island to pieces. Business closed, friends left for a better life. A good friend of ours left for better places and we went to Cal. It took years to regroup and we didn't keep in touch. After retiring and moving to Thailand I thought I might try to locate my lost friend. Spokeo, from the net, sounded like it might be the answer for little cash so I gave it a try.

Spokeo accurately found the person I was looking for. Fast response in what was for my family, an emergency situation. When it came time to cancel the service, Spokeo's Customer Service Team were responsive, pleasant and honest. Thank you so much!

Was looking for an old friend and found him. Thanks for a 30-year-old question that was finally answered... It took me just a few minutes and I was there... Will surely use you again. I loved this site and will use again.

Well I've only use the site once since I joined and it was helpful in finding out who someone really was which I had a feeling that he was a scam and your site helped with that. I confronted the person and told him that I was going to report him to various dating sites so he could be blocked.

I agreed to pay the charge of something like 1.90 or 1.95. That was OK. But then I got billed via my bank for the charge for one month! Of course it says you can delete it or cancel it. WHY should I have to CANCEL something I was not agreeing to. Very poor customer service.

It was simple to fill in the basic information and I got results in a short period of time. I received a usable address and possible alternatives. It was a relief to find out my long lost friend was still alive. I would recommend this service to all my friends. It is reasonably priced and one cancel anytime that they may feel they no longer need this service.

I did not utilize the service fully but my experience with customer service in getting some information clarified was very positive. I am not technically in your service area which is the reason I chose to cancel my account. At this point therefore, I should say I am unsubscribed.

The service allowed me to update several addresses in our database. Easy to use and helpful. There were still several we could not find so the service isn't perfect, but it is very helpful. I recommend it. Worth the investment entirely.

I needed important information, and my experience with your company was a success. The person was very professional and knowledgeable. The directions of the activation was very easy and I was able to find exactly what I needed at the time. I will use it again when I need it. Thank you.

The issue I have with the service is I asked for a cancellation of service 4-5 months ago. I have called twice and was told it would be cancelled and it still hasn't. Up until now it was great, but now I can't get it cancelled AND HAVE CONTINUED TO BE BILLED FOR IT.

Locating my first person was good but after that it asked for more money and I thought it was a month of trial or maybe I was just confused. Anyway thanks. Maybe some day I will go for a month at full cost.

Site was easy to use. However, site is very misleading. I thought that I was enrolling for one search for $.99 and ended up with a charge of not only the $.99 but an additional charge of $19.95, I assume monthly.

When I searched myself on Spokeo by address, the info listed was completely inaccurate!! Although the site does state that accuracy is not guaranteed, Spokeo listed a deceased person living at my address, a person who was a previous resident currently living there, and listed my name 3 times!! I rent this property, and I am the only one living there... I have been so far unsuccessful in removing the inaccurate info from my address listing, even though I followed all directions... Don't know what to do about it.

I found what I needed -- but there is an issue, for some rather very common names, e.g. John **, Tan **, Carlos or Miguel **... Perhaps filtering by last known cities would help because there are so many of them and it leads to wasted searches. Apparently there are many Carlos ** with a relative like Rosa ** that do not happen to be the relative I was looking for... I got the what I needed and will keep it in mind in the future if needed.

I highly recommend Spokeo for checking out the person you think you may be talking to. It gives you a lot of information that you need to know. Please use it for your own safety and peace of mind. I would highly recommend this site to all my friends.

As I try to locate information on clients, I was never disclosed how many per month, not informed what the parameters were and how. Full disclosure maybe with a follow-up call describing how your service "IS" and why. Just not impressed with the total package.

Looking for a address and phone number. My experience was everyone was professional and they gave me the informations that they had. Unfortunately the informations was outdated. For instance the last phone number was not listed and she had that number for 3 years before it got changed and the number she has now Spokeo don't have any informations what it is. She moved 4 months ago and Spokeo don't have the new address but I enjoyed interactions.

I placed an ad looking for a home to rent. A man texted me with photos of exactly what I was looking for, along with a rental price I couldn't afford. When I texted and told him, he said he was a preacher and wanted to help me. He lowered the price by $200. My intuition told me to ask for assistance with Spokeo to see if this were "real" or not. I spoke with a very nice lady, after the form didn't work, and she said the area code was one that scammers use, and for me to be extra careful when communicating with that man. Long story short, Spokeo and their caring employee saved and protected me from a huge mistake. I appreciate Spokeo, and will use them again.

While I find most of the information to be accurate, I found a bulk of it to be outdated. I think the recent update was 4 months ago. I also found more specific information, e.g. a complete birthdate using Instant Checkmate's most basic service.

I had the fortune of being connected to a Customer Agent immediately. The agent was professional, courteous, answered all my questions and she clarified every question I had about my service from Spokeo.

Spokeo responded in a very positive way to my concerns and has made me feel comfortable about doing business with them in the future.

Your customer service is tops. I'm 71 and I got confused and kindest man helped me figure out what I was doing wrong and assisted me in finding exactly what I was looking for. Without making me feel like I was just an out teched old lady. You have no idea how refreshing it is not to be treated like that. I may be 71 on the outside, but I'm a young 45 on the inside and I still want to try new things... like the service you offer. Thank you, Diana.

My husband has had two major strokes in the recent past and now spends most of his time in his chair in the living room. He used to work as a social worker with another man who became his very dear friend. Life separated them and they hadn't spoke in years. My husband kept telling me how much he missed him and would love to talk to him again, they used to laugh all the time.

Agreed for one charge of .99. After that I was charged 19.95 per month until I caught it, called them and they would only credit 2 months. They owed me for 6 months. I received no information from them. I think it is a site everyone should stay away from!!!

I found it to be a great service but unfortunately not what I was looking for. I would definitely recommend it to anyone who needs to find a person that they have been looking for and could not find them or if you need help looking for someone who may have gotten caught up in a criminal aspect.

Always easy to find the info I want. As long as I have an email, or phone number, I can always look up and learn about someone. Often times, if I am investing, or dating, I want to know if the person has a criminal record, or dating is the guy married? Especially if he is on a dating site.

I have REALLY enjoyed being a member. I wish that there was a way that Spokeo could show the text messages from the person that you were monitoring to make sure that NO TEXTS were going or coming to your spouse. That would really help people with checking on their spouse or partner in LIFE, in cases of cheating spouses. Also send the TEXT that were sent to the person searching for the TRUST. I GIVE YOUR SITE RATING OF 10 PLUS.

Spokeo helped me find who I was looking for. They are very accurate. Loved finding the person I was looking for. I will definitely use their services again. The only thing I wish they had were photos of the people you are searching. Will recommend them to all my friends and relatives.

The service was great. I was able to derive enough information to run from a relationship that could have been costly. Trusted vendor. They provide a good service. I would highly recommend to others to use and I would be a repeat customer. Try them.

Even though you could not find the information (Name and Location of a Phone Number) I requested, I was very well pleased with the fast response time. I would definitely use Spokeo.com again. I would also recommend this website to anyone requiring information. Thanks for your help!

Very easy to use, handy. Found a man was looking for my phone number, e-mail, home address, some (s), and even marital status?? And even locate your home address and the location on the map and also family history.

It was very satisfying to obtain the address I was looking for with little hassle. However, I remember having to make very sure that I do NOT get subscribed to a service I do not want. I realized I was dealing with crooks.

Love the search engine. It is simple to use and lets you choose the information you want to get back without giving too much data. Has been great to find new addresses when I have returned mail. My only complaint would be that it was not pointed out when I enrolled that there is a 25 name search limit.

Just got a free time on site. Well I wasn't aware when viewing each person (really same 1), over & over that I was being counted as hitting or exceeding an amt that I had no longer time on unless I joined. I think over 20, I couldn't go any further. A little steep on the reports.

I paid for a Spokeo membership to look up numbers and/or names and unfortunately am not getting what I have paid for. Most of the numbers I have looked up give me no information. And sadly, I have used google and received better information - and Google is free. As for the names, I have frequently received incorrect information. I searched a few people I know, just to see if the information given would be accurate and some of the searches were either inaccurate or very outdated. Definitely not getting what I paid for. Very disappointed.

At first, very please with their service. I paid about $40 every 6 months and happy. All of a sudden, I was billed into their costly enterprise service for businesses. I am retired and don't nor ever have had a business. In attempts to sort this out, the representative said I would have to pay the additional amount and when expires, would go back to regular fee. And yet, it was NOT cancelled and at the end of the 6 month period, I was billed once again for the high business rate. I didn't know how to fight this and in order to maintain my $40 service, I decided to pay the much higher amount. I estimated Spokeo charged me roughly about $1,000. A complaint official can see all this documented in my account.

I vaguely remember visiting Spokeo.com to have a one-time phone number search done. It cost $1.95. Subsequently, since April 2016 my credit card has been charged 19.95/month from this company without my knowledge or consent. If there was small print somewhere that I missed, it was done in a very unethical and not upfront manner. I do not have any use for a monthly subscription to a search company and would never have knowingly agreed to pay for one. I have paid $200.00 to them for NOTHING. I have never used them again. This is infuriating to me. I have reported their charges as fraudulent to my credit card company.

I am happy with my search results through Spokeo. I have used the service to find missing classmates for my High School class and it has been very helpful. I also had a billing situation and Spokeo Customer Service was quick to resolve it.

I tried the 7 day trial for 95 cents and canceled the trial within the trial period. Received the email cancellation confirmation. I noticed the following 2 months they started telling billing me $9.85. I called today to find out why and I heard a lame excuse that they forgot to cancel the connection fee! No other explanation was provided; my take is they are scammers and trying to see if their billing is overlooked! I was told I will get my credit of $19.70 back within 30 days... Can't wait to confirm the credit!

The most important thing you guys could focus on improving is cell phone numbers. I searched many people including myself and the info you provide is 10-15 years old!! The only thing you provide that is current is a current address, other than that everything else is obsolete. Many of the records are incorrect names when searching phone numbers, which tells me the phone records are very outdated! This is the #1 thing people are searching for current cell phone numbers and reverse number lookup!

My experience was totally positive with respect to Spokeo, and any disappointment was attributable solely to individuals whose phone/address had changed. I believe SPOKEO probably has the widest possible range/coverage of names available to the public.

I have always been happy with Spokeo. Recently they refunded my money when I accidentaly entered into the wrong information, resulting in a membership.

When I joined Spokeo.com, I was into genealogy. The availability of name and/or address search was wonderful. And the maps provided a look at locations that I could explore. The price was high but info useful. Then I got billed for court subscription, then name subscription, etc. Not worth the money...

I used this service while I was online dating to check the backgrounds to men that I chatted with and got their info. Since we live in a time of unsurety even on dating sites you have to be careful.

My customer service experience was wonderful. The lady the took care of me did a great job. I wasn't on hold for too long, and she listen to me and genuinely cared about the reason for my call. It was a billing issue that she resolved right away.

I have only used your services about 4 times as a small business owner. You have helped me to collect one account. My observation is that you do not give all the info on the suspect all at once and one has to dig a bit too much. Your system is efficient. Check back in about 5 years.

Thank you for refunding me.

In September 2016 I visited Spokeo.com and purchased what appeared to be a one-time phone number search for $1.95, but it turns out I was unwittingly wrangled into purchasing a monthly subscription. My bank account was debited at a rate of $19.95 for the months of October, November, December, and January.

I just went through my bank account information and found that Spokeo.com has been double charging me for months without my knowledge. I used their service one time and have not used it since. I contacted them and have not heard back from them yet.

I was looking for info on a possible scammer. Spokeo was able to locate the person through the email I provided for them, they claim to have 55 Photos and Videos through their search engine, but in order to obtain more information, I need to buy a prepaid bundle of 6 months service for $35.00. Well, there was only one phone number (that I already have) and one photo that was shown on the first search. So, basically, I got nothing for my money. When I contacted Spokeo for money back, their excuse is this is a prepaid bundle, and their policy is that prepaid deals are not refundable, but they offer to find more info for this person if I can tell them where he lives. I offer the person's date of birth, and his driver's license (if this would help). The response I got from them is Spokeo is closed down till the 3rd for maintenance. I, therefore, just resent my info, so I have yet to hear from them. They really have nothing to offer for the money. Do not use them.

I try to find some people in internet, I did with Spokeo, then I did a research. They said: find 60 people with this email. Need to be associate to have full date. I did. But when I make the research again they said: NO PEOPLE find. I think this is not fair. Because if they said no people find I will no be associate and pay.

I purchased the $1.95 plan just to locate a phone and it said the location of the phone was Bronx, NY which is incorrect, that was the area code of the phone number which I already knew but the actual location was PA. I found no advantage to this app. It was a waste of risking my card info.

Thank you for sorting this - for anybody else with similar issues, give them a call and don't give up. Thank you to Spokeo for responding.

Apparently I signed up for Spokeo but didn't realize I was being charged a monthly fee for the last two years. When I explained to your customer service department what had happened, they were kind enough to reimburse me for the time I didn't use the service and I had been charged. Thank you for the reimbursement.

Spokeo is a ripoff. My card got charged 3 charges totaling $50.00 which I had not approved. I was only supposed to be charged the bare minimum option which was for less than a dollar. Not only did my card get charged unexpectedly but it resulted in an overdraft fee. Customer service was not concerned about the issue and it is disturbing that my card was charged for things I did not sign up for. I will never use Spokeo and my recommendations is that you can get just the same results from Google search and it is free. Spokeo makes their money by tricking consumers and their lack of customer service ensures I will never use their service again.

I thought I deactivated my trial period within the 7 day trial period. Apparently the system did not process it correctly. Mr. ** was "great" in his handling of this situation. Very professional. Thanks.

I'm trying to find out who called me. When I enter in the phone number the free part of the search on Spokeo reveals they have found the caller's name and information. I pay the $1.95 and move to the next screen only for Spokeo to reveal it has found nothing. No name, no address, no relatives, no social profiles, no personal details. Only tells me it's a landline in Plano TX which many other search engines had already revealed that info to me for free. If the system could not find any info it should not have indicated that it found it on the previous page. Don't waste your money!

Spokeo responded very quickly and answered my questions,I'm satisfied and was offered a refund which I refused, but was appreciative of.

I had a few serious concerns. I was billed $19.95 for a service I did not order. I called their line and initially the nice lady was able to tell me she refunded my money. But that was not my only issue - because of this unwanted charge, it overdrew my bills account. And my bank then of course charged a severe overdraft fee. I then called the same number back. This is at about 6pm eastern time. Surprisingly again and again I got their voicemail saying to call during business hours, and then immediately after saying business hours are they are open 24hrs mon-fri. This is a Wednesday mind you.

Benjamin was very professional and also very kind which is very rare. I will use the service again since he made it right... Was very aggravated at being charged for something that didn't work the first time. Thank you for caring.

I didn't realize that I had signed up for anything other than a one-time check. Benjamin was thorough in explaining everything to me. He quickly said I would get the refund I wanted and even asked if there was anything else he could do to right my situation. In the end, I am happy to recommend this company to other consumers.

Tried to open an account, entered my credit card and other info but it just kept processing. Called the toll free number to be disconnected multiple times. Once I actually got to speak with a live person and when I mentioned I tried to set up an account, was disconnected. If it's this much trouble to call them and being hung up on, I don't want the service. I will be calling the credit card company to see if they charged my account.

Spokeo performed as stated and expected. Our company was tracking an offensive email that was sent by a third party. The source of the email was clearly and quickly identified by Spokeo, and in sufficient detail for our satisfaction. Thank you.

This is a total rip off. Do not buy!! The entire time it was running the phone number for a reverse search. It said it found the contract info, such name, address, etc. Once I paid the fee the results then changed and said NO RESULTS FOUND. RIP OFF. Not only did I get ripped off by the guy whose number I was researching but by this company as well! Beware... Total waste of money.

Purchased Spokeo and was not able to get the information. I cancelled Spokeo and cancelled my order. Spokeo contacted me and agreed that they could not provide me with the information as it was not available. They agree to refund me my money and provide me with one month service for free.

I received a call from a recent inquiry in regards to my service and they handled it with wonderful results. Very pleased with the outcome and customer service is restored in my books. Thank you for the call and for my full refund and continued service with this company.

On 11/8, a Customer Satisfaction Specialist name Javier called and inquired to feedback regarding prior service that was cancelled. I was then offered a free 30 day subscription to full service look up and would be cancelled automatically - no need to call back. Today I entered a search and was charged a fee. I called your hotline and explain what happen. I was told I was charge $15.00 for a 90 days. I cancelled your service and required that any charges be refunded. This what not what was offered by your rep Javier.

There was a miscommunication between myself and this company. They did not blame me even though it looked like it may have been my fault. They resolved the issue quickly and were very understanding. Additionally, the service provided by Spokeo was outstanding. I would recommend this company.

Your services are very reliable as it provided very accurate information. They are also very prompt. I was able to look up anyone I want and obtain the information I wanted. I would recommend this website to my family and friends. Thank you very much for your website.

After erroneously "default/auto-subscribing" to a monthly plan, I requested a refund of payment for the upcoming month's use. I was given such expeditiously, following Spokeo suggestion that I might nevertheless want to keep the prospective month paid for. I declined and that was that.

Well, I must say that I am truly pleased with the after service and how the issue was rectified. All the representatives were very professional and I really appreciated the prompt responses. The amount paid was refunded and I was offered additional information at no cost. I've been taught over the years that customer service is extremely important to any growing business, Spokeo I must say you have an EXCELLENT after service. Thanks again to all who helped.

I've used Spokeo occasionally over the past few years. More recently I discovered my husband was unfaithful and using dating websites. I found this out on our own home PC. I conducted a search on Spokeo by entering my partner's email and selected the "cheating partner" reason for using service. Now, he's getting emails from Spokeo marketing their services and using 'Do you have a cheating partner?' in the subject line. I emailed them asking if they've used the details I've entered to keep for marketing services or is it a just a strange coincidence? To date I have not had a response. He has admitted all and we are working on our marriage. If he was to use the service, he wouldn't find anything new on me. But, he stands a chance in regaining my trust. I'm not sure I can trust Spokeo to be as confidential as it claims. Until I get a actual response from them, I'm inclined to believe otherwise. Have any other reviewers had this experience?

I like and enjoy the service, but I cannot afford to use the service as I use it too little to make it worth what I would have to pay. If you had a smaller package that allowed a smaller number of lookups that would work for me. In the meantime, thank you for the service that I did enjoy.

I am almost finished with finding phone numbers and email address for the members of the American Legion Post 12 in Tyler Texas. Thank you sooo much for the additional searches that you allowed me to finish finding all of the members in our post 12 American Legion. I will discontinue the services as soon as I finish the project. In turn when we need additional information that you supply we will for sure call you and ask for your services.

I wanted to find out if a person had a criminal past, so I paid but I did not get what I was looking for. For that you wanted more money. It is a little misleading because I think I was getting all the information and I only get partial information. I have to say though, your customer service was great! I received a call from Benjamin, and he couldn't have been nicer! Today customer service is not very good, but you all did a great job.

On Apr 5th I was trying to search a scam seller who took my money but never shipped the product. So I used Spokeo's $0.95 7-day free trial. Too upset about the scam, I didn't read the long I understand..." and just checked the box to continue. Guess what? 6 months later when I finally check my credit card statement thoroughly, I see the recurring fee of $19.95 for six months. On top of that, there is also a recurring $9.85 fee which is their social media aggravate fee. Apparently they offered a 30-day free trial of that service and I selected it as well.

I signed up for the 7 day free trial. I called in to cancel a few days later. I was told that they couldn't see that I ever signed up so I forgot about it. The following month I get charged for $9.85 and $19.95??? Even if I had signed up it was supposed to be $9.85 and not $19.95. They would only refund me a partial payment.

Greatly helped me in a criminal case with a conviction upheld on appeal. As the victim, I brought to the prosecutors all of the numerous phone numbers of the perpetrator and his family members which the perpetrator had used to harass me.

11 months ago, I wanted to do one Spokeo search, so I chose the "Casual Users 1 month Membership" for $13.95. At the bottom of the billing info form there's a checkbox with a long paragraph of legalese -- image posted herewith -- beginning with "I agree" to the terms of use, etc., etc., with this about 60% of the way through: "I understand that I will be billed $13.95 today and every month thereafter until this subscription is cancelled." I didn't notice that. "11 months" you say?

They canceled my old unlimited search premium membership without asking and put me in a program has 20 only name searches per month. Or you have to pay $40.00 to get 200 searches per month. I am extremely dissatisfied.

I got charged 9.95 for no information. They will not refund even when they have no information. Do no use them.

I find I often can't get the name I am writing. You sometimes merge name & city, I have to start again. This actually takes from my names I have access to monthly. More accurate info would be nice. But generally you are quite helpful.

I like the comprehensiveness of the search engine. I would like most greatly to have been able to purchase the 6 month membership for $4.95 per month. Thanks for great customer service, too.

FYI it's not the $1.95 charge that bother me as much as her response and rudeness, and the fact that I was ask to pay for nothing. If the information is not available the system should not ask customer to pay first.

I signed up for the free trial and after searching the names I wanted I realized that I found more in my own searches. But what was really annoying was that they make it sound like you get everything with the free trial - you don't!! You have to pay for even reverse email searches. What a waste of money, not a lot of money but still! Highly disappointed.

Excellent. Very helpful.

I paid $1.95 for a ONE-TIME search and got tricked into signing up for a monthly service at $19.95. I'm not as diligent as I should be at checking my credit card statements, and have over $100 worth of monthly charges for a service I didn't intentionally sign up for and NEVER USED. Called customer service and was able to cancel, but wouldn't refund any of the monthly service fees even though they could SEE I didn't use it. Very shady, in my opinion.

Above and beyond service rep. Pleasant, knowledgeable and caring.

About 2 years ago I did a one time search for what I believe was $00.95. I failed to read the fine print which stated I would be charged a monthly fee after a three-month trial period. Well the three month trial period came and went. When Spokeo did not hear from me to cancel my account. They assumed I was continuing on. About a year and a half went by and I finally checked my bank statements to find this re-occurring charge for $17.90. I called them immediately! I was loaded for bear! They were more than easy to work with. They apologized for the mistake, and refunded my money promptly (like the next day) they gave me a 3-month subscription to their website free!

Spokeo is a good website in a sense for finding out some basic information about people if you have an email address or a phone number. Personally I don't think this type of thing "should" exist because... well, stalkers. And it is technically stalking. But anyway, I go on this site from time to time to look people up if I have doubts about them or when I wonder if they are who they say they are. Anyways, I signed up for their "trial offer" and I thought it was for 30 days. Turns out it was for 7 days and they charged us after that 7 days was up. But I am about 90% sure it said 30 day trial. Now when I go back on the site looking for the same "deal" it's all changed around and different.

I had been unhappy with Spokeo, not with the service but with a billing issue. It had been my intention to discontinue any future use of Spokeo, but Kelly's professionalism and understanding were much appreciated and she took steps to go above and beyond in ensuring that not only were my expectations met, but they were exceeded. I appreciate it very much and am now contemplating who to look up next!

My brother died suddenly while in Florida. I live in L A. I had to reach his ex wife and son, and I did not know her current last (remarried) name. I knew her maiden name and found her brother through Spokeo, and everything worked out. I used the $1, one month trial. This was all I needed, and cancellation of my subscription on spokeo online was easy. Thanks, spokeo.

Signed up for the one time use $0.95 search with the advertised 7-day free trial and 1-month court search which was very boldly and deliberately advertised as only $2.95 a month in good faith that these would be the actual prices. Both of these subscriptions have hidden fees as high as $20 each conveniently hidden away from the advertised price point. I cannot name one other online service that would hide away additional fees so deliberately. I'm disappointed to say the least. Buyer Beware.

Didn't provide email address or divorce records, got more information from Google.

I was hesitant to use Spokeo to begin with, but after having a lady give out my phone number for the past 4 months, I was desperate to contact her. I decided to pay the $0.95 for a phone record. As I was giving my information, an ad popped up for a membership. I declined it. Thinking that I had already declined a membership, I never have it a second thought. Now a week later, I've been charged an additional $19.95 for a membership. I emailed them, they won't refund it. On top of having to deal with this lady giving out my number, I am now out $20+. Highly frustrated. Thank you for making this nightmare worse. I don't recommend anyone using this service.

"Augustine" was very helpful in helping me navigate the website for information and answering all questions I had.

I am very impressed by Spokeo's customer service. Kim (customer service rep) listened to my concerns, and swiftly resolved my issue. She was friendly, professional and spoke perfect English. She also offered me free access to other services. I am extremely satisfied with Spokeo.

Very generous comp to offset earlier misunderstanding.

I was not satisfied with my results, however, Spokeo representative correct the problem and offer a customer service win for Spokeo. Excellent customer service.

Company was pleasant to deal with.

I was satisfied. I have no complaints.

I only wanted a one-time search and inadvertently signed up for a monthly service. I received very a professional, polite and satisfactory conclusion when I called to cancel. Thank you.

Customer service was fast and easy as 1-2-3! But then dislike the public information available out there for ANYONE to see! A lot of times the person is shown at an address where they never lived at, incorrect address. Why is that?

Hell yes. It help me catch my lady messing up very fast. She couldn't say nothing. I will tell everyone that having problem at home that you will give them the hook-up. Thank You very much. I'll went own with my life and she's catching hell again. Thank you all.

It has been almost 2 weeks since calling about this and still can't get access to what I purchased yet I can get what I didn't purchase.

I used your trial to find a person. However it did not find who I was looking for but I found that even if it didn't, it gave me a look into how I might be able to use it in the future. You have very caring personnel and I found that to be a BIG PLUS.

I found the site easy to use and it was accurate with names and addresses (although many addresses were listed for same time period). Not satisfied with phone #s or emails as almost everyone that I checked was many years old and no longer in service thus not allowing the reason for the search which was to get in contact with old friends. So it was ok but not worth the money as information is very old.

After 20 minutes research, the resources are very limited and I didn't find any useful information I need. So I canceled the membership in half hour, but they still charged my $29. I doubt they are fraud company and tries to cheat people's money!

I thought I was only going to be paying $0.95 for a telephone search. Nowhere did it say I was subscribing for a monthly account. I was completely led to believe I was paying for a 1x charge of $0.95. Otherwise I would have never did this search. I feel that this company is very shady in their practices. No refund, I am upset. 1 search cost me over $27 Canadian!!! (I'm in the wrong business.) The CSR said it was a legitimate charge. I strongly disagree. I should get a full refund. At least they cancelled my account right away. I guess we'll see if I get charged again next month. I don't trust them. Thank you for the opportunity to express myself.

I was given a refund, apparently for my first attempt at a search that never completed. I appreciate Spokeo's quick response in this matter.

Signed up for one time use at .95 cents and without my knowledge was charged $19.95 per month for 16 months. Talked with a very nice rep named Maria, who was able to refund 12 months worth of charges. While I am thankful to receive it, I believe that ALL of the monies they withdrew from my account should have been refunded. Please be aware if you sign up for the 95 cent special, you will need to physically put a stop to the account or they will continue to take monthly payments.

All of your customer agents are wonderful and very helpful! I would like to be able to research more than a first name and last name. For example, to research "Parkinson's Grants" etc. I noticed one thing. Some of the information is incorrect. Overall this is a very good site! In the future should I become a widow I certainly want to investigate persons who may be in my life. That also goes for other characters who want to scam me etc. Thank you!

I have never had such of outstanding Service as Spokeo Customer Service before! Highly recommended! Thanks.

I used this service and it provided, for the most part, information requested. I, unfortunately, must have clicked on the wrong button inadvertently and saw a charge for service I neither need nor wanted. This review is for their customer service which was excellent in taking care of the issue and reimbursing me without hassle. They were pleasant, helpful and efficient. Thank you!

I always find accurate information!

Fishy site. Charged for multiple services with no information available that isn't already free to the general public. Tricks you into purchasing more to see nothing on each search and has hidden imposed limits on all services offered. Service is a fraud.

Months and months of requests to remove my information from the internet!!! It's not even accurate and they took it down once and keep putting it back up WITHOUT my permission! Numerous complaints are being filed for violating my privacy!!!

Rip-off company. When you subscribe for services they make it very unclear what you are signing up for. You think you're signing up for multiple services and you're only signing up for one. When you do a search before signing up, it shows that you have hundreds of results, when you pay and do the same search no results come up. Then, when you try to cancel less than 24 hours after subscribing, they tell you you don't do refunds. They are a fraudulent company and should be put out of business. I had to call and ask for a supervisor and they finally said they would refund me. Let's see if it really happens.