Spokeo Reviews

The customer service representative I spoke with when I made my purchase was just absolutely wonderful! I was interested in the previous owners of my condo. And I was curious about what my neighbors paid for theirs. This service is wonderful and wonderfully affordable. I definitely recommend this service!

You are the worst company in the world, you ripped me off for $21.00. I will tell everyone I know what a rip off company you are as long as I live. You will pay dearly for ripping me off for $21.00. BELIEVE ME!!!

Not good and no refund was sent to me like they were going to do!

Poor truth in advertising and rotten customer support. Can't even submit review without difficulty as you erase information requiring additional efforts.

Never able to access. Would never try you again.

For what I needed Spokeo for the service was excellent and I don't think that they could have done a better job. Service is topnotch... I have used other companies in the past and this was by far the best. When I told them I needed to cancel they were all good with it.

Too much money for the number of look ups. Check phone numbers.

Just looked up one email address. Was eye opening to say the least. Thanks for giving me the info I needed.

Spokeo charged my Visa card $19.99 without my knowledge. I am very upset with them because that's not fair. They fooled people to click to agreed on being charged only $0.95 which I was. Agreed on it. Next things I know is $20 was taken by them. I am not happy at all. And now you guys sending me this. I feel very anger and not safe.

I signed up with a well-known dating service (my mistake). I kept getting what I found out to be bogus emails and lots of them. To make a long story short I reported them but the only thing the site seemed to be concerned with is what I might tell others that could possibly become customers. I was more concerned of the chance of international texting & email cost. We're talking two or three pages that I started compiling on paper. I've been in investigations for over 25 years, but recently retired. I don't have access to all the tools necessary to trace this stuff and didn't want to ask for help from ex-employers & friends. Your database could not help me.

The gentleman I spoke to on the phone was so kind and professional. I felt confident in dealing with them. My report was accurate and give me the information I needed to know. Thank you so much.

Don't remember the exact date of signing up for this service. I believe it was September 2014. I was only going to try it out and cancel before the trial week was up. Approximately 10-12 days after the sign-up, I remembered I hadn't called to cancel the service. I called and spoke to someone who, after hearing my explanation as to why I wanted to cancel, told me that since I didn't call until after the trial period was over, I would be charged for one month service. I agreed with that stipulation and the person confirmed that there would be no further charges forthcoming.

I didn't have any luck with your service, and I'm not faulting you for that, but what really turned me sour to Spokeo was when I cancelled the service before the trial was up I was still being billed by you for another 7 months. Luckily I noticed it and called it in. The woman was pleasant and courteous and apologized for the error. Maybe in the the future you could have better customer service.

Signs you up without you knowing about until you get the deduction. You think you are paying 0.95 but real bill 29.99.

Out of date and incorrect info.

I used your service to look-up an unrecognized phone number and the website offered a one time charge. I made sure it was a one-time charge, however, there's apparently verbiage that required a monthly charge. I disputed this with your Customer Service Representative and was not satisfied with the outcome.

I went to your website and looked up a person. You said that you found about six things on her. After I had to pay to find out what information you had on her; it turned out that you had nothing on her. You are running just as big a scam as the person that I was trying to find out about.

Absolutely worthless. I paid for service and tried searching an email address with 0 results. Tried looking up an old friend to get his phone number. I had his current address but both numbers they gave me were no good. What good is this service if the only information they can find is the info that's easy to find anyway? Absolutely worthless. Don't waste your money. I cancelled right away. What a ** joke.

Just realized that this company has been pulling money out of my account since 2013. I had cancelled this service in the trial period. They said there were 2 accounts and 1 cancelled so they could refund me 59. Over 2 yrs of unauthorized charges and that's all!!

I was not able to get any information on a phone number I was searching for. I paid the money but with no good results. Will not Pay again. Thanks but no thanks.

I signed up for the .95 cent trial to look up one number and the number I looked up didn't give me any of the information I wanted. A week later, I noticed a $19.95 subscription charge. I called them to dispute the charge letting them know I did not want a subscription as I thought it was a one time charge of .95 cent only and the agent tried to only refund me half of my money back. I told her absolutely not, I want all of my money and that I was going to write a review of the service online letting folks know of my experience with them.

I subscribed for a 3 month trial Spokeo people search subscription for 14.85. Spokeo happily takes on board subscribers outside the USA but omit to mention on their website it services the USA only. So, the service is fully useless outside the USA. I got billed another 19.95. After asking, I was informed this is for a Spokeo connection subscription. No idea what it is, that I applied for it, and I did not receive a confirmation of this 'subscription' either. No idea either Spokeo would renew automatically the 3 month trial, according to their customer service "as to not disrupt services." Right. I subscribed for a 3 month trial. If I did not want my services to disrupt I would have subscribed for a longer period. Not happy at all with Spokeo.

I requested a background search with a $0.95 7-day trial subscription. I subsequently cancelled the trial account. Five months later, I realized I had been charged a monthly subscription fee. I called 1-877-913-3088 and spoke with Thomas. He looked up the account, and saw I had been enrolled in their Friends account, as well, unknown to me. He said it should have been cancelled at the time of the original cancellation, and I should receive a full refund for all five months charged in at most seven calendar days, which will be 12/23/2015. He gave me a cancellation confirmation number, and I just noticed I have already received a confirmation e-mail. The whole procedure was quick and professionally handled.

I have been using your service for several years. The service is ok, but my experience is that in the past it was better and less expensive. Originally, I was able to pay a set fee for all of the searches. Now there are individual fees for each services, they expire at different times, and it seems as if every time I try to use it, I have to pay another fee.

The Spokeo service met my expectations. However, I was caught by surprise when the second renewal fee appeared three months after my initial use. As a result, I called to cancel the automated renewal and the customer representative was very respectable, courteous and helpful addressing my request.

I'm pleased with the customer service. Keep it up.

I had mistakenly ordered Spokeo, not realizing the total cost would come out at one time. I called to cancel services and told that half my money would be returned. It's been over a month and I still have not received my refund. I would like to see this remedied as soon as possible.

My customer service experience was fast, courteous, and very satisfactory. I would highly recommend Spokeo to others.

Spokeo is a good service to have. Unfortunately, it didn't work out for me since my search was international and this service is primarily for the U.S. only. I recommend it for anyone who is wanting to get information on persons living in the states.

Good. The file let make find the person(s) I needed to locate.

I just wanna say that the gal who helped me yesterday was amazing!!! So sweet and understanding and did what was needed to get answers. Her name is Kaitlin and badge number #**. I was so stressed out and she fixed it! Yay!!! Awesome job... Marry me Kaitlin! Lol ;) Jk... I know I married already. Thnx again y'all.

Looking up brother. Found out my brother's phone number.

I did not find that I needed this service.

Just had a terrible experience with customer service. I used this company once in September to identify a caller, which by the way the search didn't even end up working. I called customer service that day to ensure that I would not be billed for this call to which they said I would not be charged for my seven-day trial. Went through my bank statement today and I have accumulated 60 dollars worth of charges! As a college student, 60 dollars amounts to a lot. I was refused a refund and I could not be more infuriated.

I signed up for a one time use and was charged a monthly fee. I called customer service and talked to two different people whom were both very nice. Problem is they both said I can't be refunded but since it is prepaid I still have access. Well I didn't get any information at all on the phone number I was inquiring about. I don't want or need to search anyone else. I want my money put back into my account.

Ad claimed free look up. FALSE. You have to pay to see the results.

I used this service as one time trying that they claim only costs $.95 cents. Then I logged in onto my credit account, I saw that they charge me $19.95 besides $.95 charge. I called and was told it was the membership charge because I didn't cancel my account after a week. The service doesn't provide any useful information and this company is not honorable.

I had used Spokeo once before in the past when they first started and was pleased with the results. But now they just take your money. If you see information available (Name, Address etc) you are lead to believe it will have the name, address and information you are paying for... Instead you will get a report that will simply say "unknown" by name, address etc! Bottom line is it may only be a $1.95 fee but you will not have more information after you pay than before you started. So use with caution!

I cancelled my Spokeo service in December 2014—Spokeo is still charging my credit card twice per month! I have made multiple calls. Customer service sounds neutral on the phone at best. Worst, they apparently never follow through. I need a serious refund and no more charges. Not sure if I was ever given an order number. To my detriment, I believed they would be honest. Help, Thanks.

I was just charged for month and happy to see they refund. I would like you to see your company grow and very good customer service. Please make it worldwide. Thanks...

I used the Spokeo service to search for myself--just out of curiosity. I was expecting to see the .95 cent advertised charge to my bank card--no problem. A few days later they charged another $19.95 to my bank card without my authorization--problem. Funny thing is, they sent an email receipt for the .95, but not for the $19.95--very sneaky of you Spokeo. I immediately contacted them via their online customer support form--still waiting for a reply, or at least some kind of auto-generated or human response acknowledging receipt of my complaint. A couple of days later and still nada. In my over 20 years online I've never, ever been the victim of internet scammers. Way-to-go Spokeo. You broke my greater than 20 year streak of avoiding online scams. Now can I have my money back. Yeach, you're worse than AOL.

I tried using Spokeo several times and NEVER! NEVER EVER it showed to me the true info. Right now I made a search for a phone # which was used by this owner for more than 10 years already. Spokeo still shows some person on it who probably owned it long ago. Very outdated and very limited info. I was searching people with emails and phone numbers and every time it's just a bs! As another great example: I was searching for an email of my husband which he is using for almost 15 years already. It showed him as a female with some weird and not anyhow related name even though his email is set up with his real name as he is using it for business. Totally wrong all info about him. I will never waste even a cent on this site and don't recommend anyone to do so. You can't trust what you find here.

Yesterday I used Spokeo because I could not find my cell phone. I did not know if it was lost or stolen so I used my search engine with the words "find iphone." This service supposedly located my phone in a nearby town so I assumed it had been stolen. A full address was not provided. At that point, my husband called our cell phone provider and cancelled my iphone service. The next morning I found my phone in my home, where it had obviously been all of the time. I had to have my husband call our cell phone provider to restore my service. Spokeo send me a message enrolling me in some kind of program costing $19.95. They better cancel it!

So let's start at the beginning. A couple of weeks ago a friend of mine needed some information on someone so I went on this site and paid about one dollar for the search. The search provided me no extra information than what the free information provided. That's not the bad part though. About a week later I found a 20 dollar charge from Spokeo on my bank account. I immediately contacted support requesting a refund and asking what this charge was about. Apparently when I paid one dollar for that one search the site also signed me up for a monthly 20 dollar subscription. It did not clearly state that I was signing up for a subscription and I did not want or need the subscription, not to mention that I could not afford it. Simple, just ask for a refund right? WRONG they told me that they could not issue a refund because I gave my consent and it was an auto payment.

What was a one time use charge has turned into hundreds of dollars of fraudulent unauthorized charges. This seems to be a recurring complaint of Spokeo. The information was very limited to begin with. Do not use this company as they will abuse your credit card. To me this is fraud.

It is easy for me to order online and I received the cartridges today.

Spokeo is a service worth having in terms of looking up key people and places. I have praise for this site and the customer service team is helpful in more ways than just one. However, I do not like the fact that there are limits on how many people and addresses to look up monthly compared to the unlimited account I had back in 2013. But this is the only flaw of Spokeo and it can be reverted back to having more monthly searches sometime in the future. Great service and helpful advice from customer service so I would recommend to a friend anytime! Keep up the fine work Spokeo!

Could not sign in. Cust service agent worked with me to help me reset password and stayed on the line until I was able to sign in. Very pleased.

I did a one time search for $0.95 and then I received a $19.95 charge on my credit card. They canceled it but did not take off the $19.95.

They have big ads that say reverse number look up for free. Then when you click on the ad, you need to pay for the reverse ad look up. Very clear that the ad is offering for free, very clear that you have to pay!

Many thanks to Spokeo for their efforts to rectify an unsatisfactory situation. I recognize that these efforts have been bona fide, and congratulate them for these: if Spokeo is serious as a company, it is necessary that it does so.

I wanted to see if my stalker had a criminal background, so I paid my $20 to join. Looked up the stalker, was given a few details that I already knew from doing a Google search, such as address, spouse's name, and email addresses that I already knew. When I try to check criminal history, Spokeo informs me that I needed to cough up another $5 for a month's service. I pay, and search for her criminal history. Nothing shows up. I know that the stalker's husband has a criminal history, so I do a search on him. Nothing shows up. I search several more people who I know have criminal backgrounds. Nothing shows up.

I used Spokeo.com for one time to find some information. I called back to cancel the order and asked for a refund. I looked on my bank statement and didn't see the full amount refunded back. Overall you all are great and it's good to know that if I need information I again would use Spokeo.

Too good to be true offer. Doesn't give what it promotes.

Fantastic response. Very Very quick service. Thank you so much, I am satisfied!

I signed up for this service and didn't realize it was a monthly charge. I used it once and it took me three statements before I was able to get the service successfully removed from my credit card. My one time look up of one address cost me over $75.00! If you want the service, fine, just be careful with the payments and monitor your credit card statements very carefully!

I found two out of three e-mail address that were scammers. One was a male pretending to be a female. Both used a phoney barristers name which does not excited. Both used gold as their main subject.

Was very pleased with the way the customer service handled my request. I would recommend to a friend.

Please very be careful when using this service and giving them your credit card number. We did not receive the information as indicated. Furthermore, we were automatically placed into a monthly subscription which was not what we wanted.

"Spokeo.com" is a great & helpful service site. It enables me to search & seek for my lost & love families & friends of their current locations & phone numbers. I would also like & love to thank Ashley **. She has been very helpful to me ever since. P.S. Thanks Ashley **.

When I checked someone on Spokeo, a banner appeared over the profile "Suspect in question" implying there was something in their background. I tried others with the same result. And of course, the subscription prices just underneath. Later, I checked with a different browser and got a more benign page but it is obvious, this site is inciting suspicion of innocent people to sell subscriptions.

Spokeo was an excellent resource to help me find a friend that I was out of touch with for more than three decades! Not only that, Spokeo has been kind enough to offer us a meal upon our reunion! Now that is beautiful! Such compassion and generosity is unheard these days!!

I was unable to find the information I needed, and Spokeo was very friendly and helpful in refunding my money.

In my opinion, this company is a total scam. I signed up for 1 search and my search did not yield ANY useful information. So, I cancelled my "trial" membership because it was useless. I selected the "did not find what I was looking for" option and went to the next page. The website confirmed that my membership had been cancelled in a green box and then 1 week later, I was charged the full $19.99 price. Then, I cancelled it AGAIN. It was the EXACT same process. Had I known, I would have taken a screen shot.

I signed up for 1 use and was charge for the monthly fee. Called the office and it was quickly fixed in a fast and courteous manner.

I was able to utilize Spokeo's facilities with great ease. I was interested in locating or finding the status of a distant relative, hoping to make contact with them. The results were satisfying and worth pursuing with the resources that Spokeo made available. I realize this was a small personal effort and not a massive project, but it is evidence of the capabilities Spokeo can bring to a wide range of needs.

It is always a pleasure working with Spokeo. Your information is quite accurate.

Charged me twice. Very unhappy with the service. Site could not locate what the person I was looking for...

Service worked as promised. Price was as promised. Pleasant and competent customer service rep.

Great customer service backup, plus 70% accurate updated info offerings. You GO Spokeo!!!

Need more navigation on how to use app more efficently. I liked it but had a hard time using it.

I felt like the receptionist was very professional and seemed to care about my situation. If I need your services again I will come back only because of the care I received on the phone call from your company representative.

I wish I could leave 0 stars. In late July I signed up for the 7-day trial. A friend of mine's daughter was talking to this "14" yr old boy online but her mother had doubts. I used the service to find out the true identity of this "boy." Come to find out it was a 24-year old man! So, as far as the usage of this service, I did find out what I set out to find out. So I would give them 4 stars in that department, if only they weren't such thieves! Now on to my complaint...

I would like to explain to everyone in the world how to use Spokeo and all the other sites like them on the net so you don't experience what almost everyone on this site has, which is being ripped off totally by these nearly useless people search info sites. I have a lot of experience using the likes of Spokeo, been verified, people search USA etc. First, most of the info is very outdated - like by almost 2-3 years! And a lot of the info is just plain inaccurate, but every now and again they have useful information that is accurate. They all have the same M.O or business model, get a free or $1 trial period of 5 to 7 days. However if you don't cancel, and they make the process to cancel almost impossible because even if you follow their instructions to the letter, they keep charging you and just hang their hat on "we have no proof you canceled". How convenient for them.

The company went out of their way to resolve a billing dispute that I had with them. I am extremely impressed with their Customer Care program.

I paid .95 cents to look one number up. No Problem... it came back with some possible people it "could" be... not even exact. Then a few days later, 19.95 for a subscription I did not ask for! I contacted customer care and they stated their "system" has approved a refund of 9.98. SO, I paid about 11 bucks for a .95 cent lookup?

Much like other complaints, I requested a $.95 name search. I use the internet for shopping and so make sure to read on before I use a service of any sort. Well needless to say I say a $19.95 charge appear on my bill. I called and asked that they remove the charge. The CSR was very polite, but couldn't. I pressed because I object the doing business with a company that feels that a good way to make money is through obfuscation and subterfuge. I don't want to support it. This is hostage taking in the financial sense. The best he could do is offer a $7.00 refund. Buyer beware!!

Thank you for resolving the issue.

I am Guardian to my disabled sister who has severe psychological and physiological impairments, and the first time she ever used a computer she immediately became addicted, a vulnerable person, and a person who is very easily taken advantage of on social media, which also became her life online. Since our mother's death, I am now her Legal Guardian/Conservator and have a tremendous responsibility to keep her safe. So, I came to Spokeo to find all of the Social Media Accounts where she has an account. I used Spokeo due to them being the only "people search" site that also advertised searches for Social Media Accounts. Once you give the name and city or state, at first they make you believe that you will find your person you are researching ON 63+ sites & suddenly Spokeo changes its wording to "we are checking 63+ Media Sites".

I'm being charged 19.95 for a subscription I cancelled before my free week was up. I don't like this SPOKEO and want it cancelled immediately. Please help me get this monkey off my back.

Wow! What a crock this company is. I paid $1.95 for a ONE TIME piece of telephone info. ** kept calling and hanging up. I used "Spokeo" and all they gave me was the phone number! I already knew that! I called them and they said it wasn`t publicly available hence they did not have it. I said "if it WAS publicly available I wouldn`t have needed you guys! You owe me $1.95." They said blah blah blah. They better not charge me another fee on top of that. I said "that`s ok," I`m hanging up and writing a review on a consumer affairs website, so here I am. I can`t believe these guys have been allowed to get away with this fraudulent behavior for this long! When will our USELESS GOVERNMENT EVER DO ANYTHING? They can all GO TO HELL!

I needed to find a phone number to contact someone interested in my business. I made the mistake of using Spokeo. I paid the $.95 for the one inquiry BUT did not realize that I had 7 days to cancel the service. I was charged $19.95 for continuing service, which I do not want or need. Run, don't walk away from this company. I called, requested my $19.95 refund and received a song and dance about how they couldn't, more like wouldn't. The ONLY thing I am grateful for is that this was caught before more money was stolen from my account. How do these people sleep at night?

Online I was searching for background information on a potential tenant and I've been charged every month since. I've tried to call and cancel without success. I finally had to cancel my credit card completely.

Paid for a .95 one time search that couldn't even get me an up to date phone number. Later I see a 19.95 charge to my cc. Beware of their automatic subscription. I would give zero stars if it was an option.

I was looking for the owner of a phone number I was getting call from and used the "free trial" week and paid 95 cents. 3 months later I find out I'm paying for a monthly subscription I never asked for or I never used. They deduct it from my checking account. This is a scam!! End the service? Just to tell me that the owner of that phone is subscribed to a phone company in LA!!! I never click on charge my card, or agreed to a subscription. Thieves, that all they are!!

Thank you to Consumer Affairs for negotiating a resolution and thank you, Spokeo, for being so responsive.

Spokeo reversed my charges so that was very helpful. Not satisfied with the charges occurring in the first place, but happy they reversed it.

I contacted Spokeo asking to close my account, as I have never requested that such account be opened in the first place. I was annoyed to see an auto payment coming out of my bank account when I did not ask for this service. This is surely a scam. I have not heard back from them yet.

Did an email search on someone after finding some emails from a dating site had their email address and user name paid for Spokeo. Got nothing but (Picasa) as a site this person is linked to. So they do nothing. They tell you nothing. You don't already know. When I went to cancel he said the reason I couldn't find out more info on the person was because it doesn't work off their EMAIL?? WHAT?? It's an EMAIL SEARCH so confused but true waste of time and money. Cancelled after reading some other complaints. We'll see how that goes!!

I once requested services from this company, and my Visa account has been charged three times afterwards without me ever contacting them and without any services rendered.

In November 2014 I contacted Spokeo via phone asking to close my account, as I have never requested that such account be opened in the first place. Spokeo's customer care representative agreed and promised that charges are going to be refunded and my account will be closed. In October 2014 I was using a one time name search. The search produced no results and was completely useless. Since then Spokeo not only hasn't stopped single monthly charges of $19.95 but also added another monthly charge of $18.95 on top of it, totaling $38.95 USD/month. This precedence was going on unchecked for 9 month and cost me $332.10 USD or $423.79 Canadian Dollars.

Spokeo has to be the biggest scam that people don't know about. I'm traveling to a different city that I don't know and met someone online to room with. I wanted to do a check on them to make sure everything was good. Spokeo misrepresents their membership thinking that you can do a one month membership and pay under $5. When I signed up it said I was only billed the $4.95 and I checked my account information to make sure there weren't hidden charges, but everything seemed to check out fine. Then a few weeks after that I just come to find out my card was charged $30 for a "premium membership", to which I was not made aware of that I was signing up for. On top of that, how am I supposedly signed up as a premium member but couldn't do a reverse phone or email search, which was reserved for premium members, but I'm still being charged as a premium member.

I gave them more info than they gave me. IE name, town etc. after asking credit card, blood type and mother's maiden name. They listed ALL persons in US named Roy **. Took a while to get to Virginia but they produced an image of him and said he lived in Erie Pa. I know his Mom lives there so ok but where now?? Next day I tried again. Now had Staunton Va and Fishersville. Both of which he has resided but no employment, no relatives nada. So I went to at extra charge court records, more money, no info then a thank you for using them and that they were charging me $49.95. Quite a bit more than the $4.95 they quoted. I called the number on receipt and had to go get card and they had hung up. So do not recommend ever for search..

I signed up for a one time search for a license plate and made sure it was for a one time search. I specifically did not accept their offer for a 30 day trial at $19.95. Guess what... they went ahead and charged me $19.95 even though I declined the trial offer! Their scam is to hope that people don't closely monitor their credit card accounts so they can beat unsuspecting consumers out of $19.95. I am sure that a lot of people have been scammed by this tactic. I did send them an email requesting that this charge be reversed and although their website said they would respond within 24 hours, it has been 4 days with no response. STAY AWAY FROM THESE PEOPLE!!!

Billed me after I had cancelled their service. Their website confirmed that I was cancelled but they still withdrew money from my credit card.

3 months ago I signed up in this website and every time I searched about someone, I could never find anything and they kept on charging my debit card. Don't put your credit card information in this website. They gonna double charge your credit card. Plus this website is useless.

I looked up my home information and some of the neighbors home information on Spokeo and they don't have anything right. They have the builder of our homes as Stanley Martin when they are in fact Pulte. They have several other owners listed for my home and my husband and I bought it new construction and have been the only owners...This and many other discrepancies. The problem with this is the invalid information they pass out is harmful when trying to sell a home.

Only paid for 1 search at 95 cents and it didn't even give me any kind of info that I needed. Never used it again. Then I just got debited $19.95 on my credit card for something that is worthless and have not used.

I signed up to do a reverse lookup on a phone number with the $0.95 trial. The reverse lookup offered no additional information so I immediately cancelled my subscription per instructions and received a cancellation confirmation email. Two months later I see a $9.95/month charge on my credit card bill. Their customer service tells me that when I signed up for the reverse phone look up I also signed up for a 30 day free trial for their Social Media locator also (which I don't recall signing up for, nor was there ever a confirmation email for that service). Apparently that trial needs to be cancelled separately from the reverse phone look up trial. When I requested a refund for the charges I was offered $3.98/month refund for the 2 months I was charged. They got $12 from me for doing nothing.

I joined on the .95 trial period to look up one phone number I couldn't locate. My account was debited the .95. I did a reverse search and got no more information than I already had. So, I IMMEDIATELY wrote to cancel. The next month, I find I am charged $19.95 on my checking account. I called the number on my statement and found out it was Spokeo. The Customer Service agent said they "have no record of my email for cancellation" although I had the email in my outbox and read it to her. Then she asked if I had ever received an email confirming my account had been cancelled, and I hadn't. So, bottom line: She would only refund my account $8 and acted as if it was MY fault. Would NEVER use this service again. Total Rip Off.

I made a single purchase for a 1 time search for $.95 in April 2015. They have been charging my credit card $19.95 ever since. I honestly missed the first charge. I called to complain last month, that I did not order a monthly subscription and was assured that they would cancel, although they refused to refund the charge for the service that I did not order. They are still charging me for this. These people are thieves. Do not use their service.

Their reverse phone services do not work. They sign you up for monthly service without telling you. It is impossible to cancel the service, your only option is to cancel the credit card number you used and have it re-issued. DO NOT DO BUSINESS WITH THEM!

I had an incoming phone call on my cell that I didn't recognize so I did the reverse search, saw Spokeo, and agreed to a 99 cent charge for finding out who called me. I had no idea that they would start charging me 19.95 a month indefinitely. I am busy - I subscribe to a lot of online services legitimately, and appreciate them, so I never picked up on it until today -- a year later I wondered "What is this Spokeo charge on my VISA about?" Turns out I have paid $240 for looking up that one number!!! So I went to their website to cancel and complain and the cancellation process is purposefully obscured. I called and complained and they refunded me only half of that. Said they were not in the wrong. So yeah -BEWARE!!! NEVER USE SPOKEO. Predatory and misleading.

I declined the Spokeo offer of a trial of its "premium version", but it disregarded this, which I guess means it's going to try to take future payments from my card account.

Unauthorized charges - Never auth. 19.95 from my acct.

Due to a long period of sickness I hadn't checked it until today July 20/15. To my surprise there were 4x charges of 18.38, 25.56, 19.15 and 19.15 in January from SPOKEO, coincidental with my stay in hospital. It remains to be determined how they got hold of the credit card number? Since I didn't give it to them and I am the only user of the particular credit card, this has the odor of credit fraud.

Spokeo is one of the worst companies out there. I did look up one number on the program, thinking it was free. Since then they have really been ripping me off. I had so many charges that the bank called me about it and I immediately got a new card. I have no idea where they got my credit card number. I never used it on their site. Now I'm going to have to get another credit card number. This company needs to be shut down. I'm sure lots of old people are being ripped off and never check their bank statement. I'm so thankful I checked mine. Very Angry.

I cancelled my subscription to Spokeo within the last two months or so. When I cancelled, I assumed that all of my subscriptions were cancelled at the same time. They weren't. When I checked my bank account I found that Spokeo was still charging me for a "Friends" subscription. When I cancelled, I was led to believe that everything was cancelled. My bank account might go into the negative because of this deception. When I contacted them, I was told that I had that "Friends" subscription - that I never used. I cancelled it today but I am very angry now.

I cancelled my subscription to Spokeo on March 19, 2015 and have a confirmation that it would be cancelled IN ITS ENTIRETY. Their language, not mine. I discovered I have been charged $18.95 every month since then. I called customer service and she said I was being charged for a trial subscription to "Friends". I don't even know what this is and certainly did not sign up for it. She said it was part of my subscription. When I reminded her that I had cancelled and demanded a refund, she said they would cancel the subscription. DUH!!! I already did that. She said they would refund for June, but not the other months. I am demanded they refund it all. Stealing is a crime, the last time I checked. Be smart! Stay away from this company. My husband is an attorney so he can handle this.

They are scams!!! Please don't use! Shame on you 411.ca for affiliating with this company. I tried a reverse search on a number (on the site it showed that all the information I required was there, after payment every item had not found beside). It was useless and on top of that, now I am charged 25.44 on my credit card!!! WTF!!! There was no transparency on the site and I hope that others don't fall prey to these guys!!! Please, please don't use them!

I spent $.95 in order to find out who was continually calling my cell number. Nowhere was it visibly noted on their website that I was going to have a recurring charge of $19.95 place on my credit card (for nothing, as I never used the service again). When I realized the repeat charge (now 5 months into it) they refused to refund any money despite the fact I never used the service again.

I did a reverse phone lookup. They say they found out the info and show a whole lot of data, all blurred. After I paid about $2 there was nothing but a city and state. Then I paid $2 for an email lookup that had a lot of blurred data. After I paid, nothing came up. I tried to cancel based on their 100% satisfaction guarantee. It was ridiculous and it would take an hour. I paid full price to PASS on the membership prices so I wouldn't get signed in and billed. They STILL say I am going to be billed unless I cancel. This site should be put out of business. It's a major corrupt scam. Wish I didn't have to give it a star to rate it!

While I have disputed the charges, Spokeo has worked with me and is refunding the mysterious charges. I at least can say that I am satisfied with that resolution so am increasing my rating.

There's no fool like an old fool. How can I have been so stupid? I paid, as I thought $0.99c for a one-off telephone number search. Just checked my bank account today to find that I have been signed up without my knowledge to a monthly subscription of $19.95. I have tried to contact Spokeo by email without success to query the matter. I'm not so sure that I ever will. It seems that there's always someone out there clever enough to come up with a scheme to part ordinary, decent unsuspecting people from their money. Nice work if you can get it. I wish I had read the reviews before I put my foot in their trap. Do not be taken in by this scam.

My name is Shiva **. Spokeo are total cheats. I paid one usd to get a contact number. Now I was charged 20 usd without any intimation. 08/07/2015 SPK*SPOKEO SEARCH **. Cancel my subscription and refund my money as it was taken without any intimation. I will go legal and post about your cheating scam in all international blogs.

Information promised was misleading and unavailable. The 100% satisfaction money back promise is a scam. They flatly refused to credit back the cost of the search that provided NO information! It was only .95 but if they can scam a million people look what they have made! THIS COMPANY IS A COMPLETE FRAUD AND LIE! DON'T GET TAKEN LIKE I DID!

I used once and expected to pay. That happened BUT now I can't get them to cancel my membership. I WARN YOU. DO NOT SIGN UP WITH THIS COMPANY. YOU WILL REGRET IT. You just can't contact them and communication via email is ignored. They keep billing me monthly on my credit card, and I can't get them to stop. Spokeo will not listen to you. I am thinking I will need to cancel this credit card to stop monthly fees. DO NOT SIGN UP WITH SPOKEO.

This site should be taken down! I signed up for it with a 30 day trial and one week later they charged me and won't give me my money. How can they charge me for something I had 30 days to decided if I wanted it. Pretty sad that's how they make their money by ripping off hard working Americans. Don't use this site!!

Spokeo are charging me for a service I never subscribed to.

I went online for one person's address. They charged for a month but said I could cancel right away - no charge. The address they gave me was old. I cancelled then. I was chgd 17.95 anyway because they told me I had signed up for a social media svc!

It said I would be charged .95. I looked on my bank statement and it was 14.95. How can people do this and still be in business? Moreover are they going to continue to charge me money for a one time service?

Who would really pay 19.95 a month so they could look up someone's phone number? This company preys on all of us that are too busy and have multiple card users not looking carefully at their credit card bills. I admit, I am an idiot for not immediately checking this item on my statement. I filed the bills away thinking "oh that must be for ...", "I will check next month." Finally, I sat down and made the call. I never remember signing up for this. Once I tried to locate someone and thought I was paying $7. What a scam!!! Funny how quickly they cancelled my "subscription"!! It is their standard business practice. NEVER use this company!!! I learned the hard way. Hopefully I won't be so stupid next time.

Spokeo has an advertisement stated they can search social media sites for specific email addresses. I entered one in the free search engine. The result was 17 hits. To see the results it was $15 for a monthly subscription. I paid the money, and all of a sudden, there were no results for that address. So, I tried my own email address..... nothing. I know what social media sites I'm on. It didn't even show one.

I agreed to a ONE time use of .95, and now I'm being charged 19.95. How can they do this?

Clicked free for 7 days and then automatic re occurring charge of $21.00 per month. Discovered after 3 months and could not get refund. Need to read the fine print. I would not recommend this site to anyone who is looking and searching for a phone number.

When searching for information on a phone number I came across Spokeo. Their website showed that they had the name of the person who owns the number but it was blurred and the ad said "see results with a trial membership." So I signed up and once my card was processed I was shown that they had no information. I then called customer service who just gave me some double talk and said that they wouldn't charge anymore but would not refund my money. Lucky it was only .95.

DO NOT USE THIS COMPANY!!! I signed up for a one time service I needed and then cancelled. Spokeo continued to charge my cc. After speaking to customer service I was told that by registering my account other services (Friends of Spokeo Services) were attached but not all were not cancelled. I requested a refund and the rep said that could not be done and could not give a reason, even though I am sure they could tell that the account had not been used except for the initial inquiry. After asking to speak to a supervisor, I was told they could refund my cc only $7.00... Really after charging 3 times that amount. Such a rip off.

I used them for one account for a charge of less than $2.00. Without further notice they then began charging my credit card for $27.85 a month. When I finally realized what they were doing, I called to challenge the charges. A very nice rep explained they could only reimburse my credit card for 1/2 of the 4 months of charges. When I became pretty aggressive, she told me they just were not able to do full reimbursement. When I pushed harder, she said she would talk to a supervisor. After being on hold for only a couple of minutes, she returned and agreed to reimburse the entire amount. Caution - they are not as upfront as they should be on their practice of charging your credit card even though you are not using their service.

I lost my phone so I paid $2.25 to track it one time. I WAS NOT INFORMED THAT I WOULD BE BILLED 14.95 every month! I have many charges and I caught it after 10 months. I am now over 100 dollars in on something I didn't even use. SUCH A SCAM!!!

They charge me over $70 in monthly fees when I was only aware of a $.95 trial. It's ridiculous. When I asked to be refunded I was only given $30. Terrible. If you don't cancel the trial within one week they charge you monthly, as well as some friends fee, that was not mentioned in the beginning.

Spokeo was charging me for services I did not request. I stopped the charge on my credit card for one of the "accidental" accounts, and they blocked my access to a subscription that was paid 6 months in advance. I called and emailed them to no avail. They are crooks.

10 days ago I signed up to Spokeo and paid $14.85. All I wanted was to pin down who owned an email address. Their system suggested they had a result. So I paid. Then I discovered that everything is an add-on. So that $14.85 pays for nothing at all. But it is deliberately made to confuse users too. I complained. Several times. CS took a week to reply and then didn't offer to solve the problem. I don't trust them. I wouldn't trust them not to keep taking money from my account. They are fraudsters. And they are being reported to my bank, VISA and the federal authorities although I'm a Brit.

I requested a search of a person for .95 and never requested a subscription. According to the representative, there was information indicating that unless you go back and cancel, there is an automatic subscription of $19.95. I cancelled the subscription after seeing the charge and advised I would not receive a refund. I believe this is deceptive as they could see no other inquiries were made and I believe they use this form of deception to elicit unwanted business form them. In addition, the information received on the one person requested was poor information.

Not only do they charge when I have clearly stated on the same day that I "tried out" their People Search for $0.95 and then cancelled any additional service, when I call the company speaking calmly and expressing my non-use of service and previous cancellation, therefore requesting my $19.95 be refunded, these THIEVES are willing to refund ONLY 9.95 of the $19.95 charged to my credit card WITHOUT ANY AUTHORIZATION! WATCH OUT! These guys ARE THIEVES!

I called to cancel my 1-week trial subscription. They said, ok. They then continued to charge for some "Friends of Spokeo Service." I had no idea what that was and would never have agreed to try it unless I was told I had to cancel both services separately. I was never told this. That makes it illegal.

I decided to use Spokeo to look up some phone numbers & addresses. So I signed for a trial membership. The information was incomplete. Every time I tried to retrieve the information, Spokeo charged an additional fee. Got tired of this and decided to forget it. They charged two different fees. Cancelled everything (so I thought) a few days later. Told I would not be billed again. A month later was billed $9.95 for a "Friends" account which I never signed up for. Supposedly I have cancelled a second time. Won't pay anymore fees to them.

Be very careful of this company/website. I looked up a neighbors address to send a card. I paid for a one-time fee to see the actual address. NEVER saw any information about joining or being part of a trial until charges (19.95) appeared on my credit card. Very unethical... scavengers at every opportunity. They are feeding on people who don't even know that a trial exists.

HERE IS MY MESSAGE TO SPOKEO: "I thought I had until June 23rd to decide on cancelling/renewing. But now I see my card was charged today for the renewal!! If I had any notion of renewing, it went out with this undeclared, unwarranted charge!" AND THEIR REPLY: "In regards to your refund request, I apologize for the situation this placed you in and would be happy to help you immediately. I understand that you do not plan on utilizing the remainder of your Premium Content." BUT THEY NEVER REFUNDED ANYTHING!!!

Spokeo is useless for finding lost phones. Used it once and all I got were statistics on how many phones in my area had the same first six digits. What a joke. Don't waste your money. I am putting a stop payment on any future attempted billings.

My Visa was charged $19.95. I called 800-699-4264 for a refund. Supposedly I did a trial a few months ago, but didn't cancel so I they started an automatic monthly fee of $19.95. They said they'd refund me $10, but after I threatened to report them to the BBB and call my bank, they put me on hold, 'spoke with their supervisor', and came back and said they would refund me the whole $19.95. Who pays 20 bucks a month to look up phone numbers anyway?

I was charged twice on my credit card without my knowledge or consent. I never bought nor received any services from them. I have no idea who they are, except for the fact that they have a reputation for repeatedly billing fraudulent charges... Beware of this company!

I never signed up for spokeo but realized it had been charging me 20 bucks a month for the past 9 months. I called, and the rep did not want to refund me, but after much angry conversation, I finally got refunded 160 bucks. This site is horrible. Never visit, use, and BEWARE.

I used Spokeo to confirm address on one person, but there's nothing in their reply that I did not already know. It was a .95 cent trial, which I went online and cancelled. They billed me January 22nd for $19.95 and followed that with a monthly charge for 'Friends of Spokeo' services for $18.95 on the 15th of every month.

Spokeo advertises that "You will not be billed for 30 days." 5 days after not liking the service, I went through the bs of removing my name from their listings. And it has just turned 30 days and Spokeo has charged me 3 times in the 30 days. These people are using false advertising to lure people in. Today I had to shut down my banking account because they tried to hit it again. The bank is pursuing you, Spokeo, for fraudulent charges. I will continue to update Consumer Affairs about these criminal actions taking place with Spokeo.

I made a cancellation request. But they charged again.

Someone used my card and information to do a search of someone I don't know. My card was charged 19.95 and then my bank had to pay because that money was not there so insufficient funds of 32.00 and then 6 over draft fees of 5.00 were charged. So now I'm in the hole with my bank by 86.00 and all that Spokeo will pay us 16.00 - wow for someone hacking my information. They are cheap and low down. They should be sued for all they have. They are not professional at all.

I have used the Spokeo.com service twice. I paid $9.95 for each lookup (by phone number). The first time, the returned name and location of the person was wrong. The second time, no name was returned but the location was wrong. At the very least, Spokeo relies on very thin data, or at worst they are conjuring imaginary data. At the very least Spokeo should bill only if useful information was actually obtained in their search. However, they give no heads-up as to the information they can provide. I simply cannot recommend Spokeo. You will likely waste your money and you will not get the information you wanted. Stay away. Please.

Earlier this year I went online to order a report. The cost was $4.95. The report had NO useful information. Somehow that would up as an $18.95 unauthorized change to my credit card for several months. Spokeo customer service is only available from 6 am to 5 pm PST. Makes it kind of hard to call from home. The upshot is some ** story that I signed up for a 30 day trial and the initial charge was $0.95. So not what I recall. I am getting $18.95 plus $14 back from these scumbags and will NEVER do business with them again. If you are smart -- stay away from Spokeo.

System keeps replying "cannot find user information." I had all the information required: email, full name on credit card, date subscription purchased & last 4 digits of credit card used to purchase - all of it correct. I had the original receipt of purchase and I have only one credit card... Luckily I had written down the password and when I gained entry to the account all the exact information I was putting in to be reminded of my password was right there under my profile... so why am I told "cannot find user information"? Also the phone number I traced info on "only" brought back a "location" - no name, no address as advertising says/leads you to believe. Just a city and state - period.

I decided to look at my Walmart checking account in 2015 2014 and discovered Spokeo has been charging me. And they're also linked with a company called Identity Armor who's also charging me and didn't authorize any money to come out of my account.

Spokeo is a scam. I used the company's service for a 1.99 transaction and they billed me in for a monthly membership. Do not use their services. Typical bait and switch! Stay away!

Promise you details. Charge you money. Up-sell you. Provide nothing you couldn't find on Google. Don't be tempted by the promise... There is no information that's even remotely accurate if it exists at all.

In order to find address information on someone I had lost contact with, I paid Spokeo $.95 for a trial membership. Upon discovering that their information was not up to date, I immediately canceled my "membership." I was then charged $19.95 8 days later for a one month membership. When I called to get a refund, they refused.

I signed up for a minimal use of this account (2.95?) to look up one name and cancelled the account afterwards (so I thought). They used my credit card to renew for 14.95 the next month. For this one lookup, the website for Spokeo is neither user friendly nor accurate - which may be why I thought I cancelled my account but had not. I called to cancel my subscription which they did (I'll know next month). Buyer beware...

This service is a total rip-off. I received a text from an unknown number that had me concerned so I entered it into the reverse phone service to see if I could find out where it was from. Spokeo checked off one by one that it had obtained information regarding this number as far as owner etc. At that point I figured it was worth the money finding out who had sent this text. As soon as I paid the results popped up and the only information provided was the carrier.

The number spokeo provided is disconnected. If you're going to charge for information the least you can do is verify the information is valid.

But I found out just as as much as I knew before. What really sucks is when I first tried to use it it wasn't working and said that it would be fixed soon. So I didn't get back on right away. Then I was told if I would have to upgrade in order to get the information.

Spokeo.com -- the only way they get your details is if you tap in your email address, which is linked to Facebook and many other social sites. Don't put in your name, address or anything else in the search bar. Like everyone else has said, this site is a scam site. Don't give them your money.

I tried to make an account for the advertised price of $0.95 cents. When I tried to get into my account, the error message I received was "Email address INVALID". Since I needed this information right away, I tried to sign up again, using my alternate email address. The only offer I received this time was a "$4.95 a month for 3 months." I went ahead and purchased it. When I tried to log on, I was given the SAME ERROR MESSAGE. I called the company, but they were closed.

I ordered a reverse phone number lookup. The results were: Francscoca San. REALLY? That's the name? How about that's a mash up of the city in which the number originates from? Spokeo is a total scam. I demanded a refund and they only gave $1.00. I was charged $1.95. Where is the other .95 cents at?

I only wanted to look up one phone number. Their ad said to look up one number would be .99 for a 7 day trial. I looked up one number. There was no information so I called and canceled, talking to someone outside of the US. She reassured I would only be changed the 7 day trial fee. I was charged 19.95 for a membership. I called but they never had any record of my calling. She would take off the 9.95 and only charge me 10.00. So I paid 10.00 for nothing on Spokeo.

I have been using Spokeo recently and decided to search myself to see what is seen by those possibly searching me. I was so shocked to read the misinformation I became livid! I called the customer service for Spokeo and was coolly apologized to, but no attempt to correct nor questions asked on how to correct these gross errors. I do NOT recommend this service if you are interested in accuracy re those who you are searching! If you have any doubt search yourself as I did and be prepared for a big unpleasant surprise! Truly, is there no standard for this type of service?

I had some suspicions with a new neighbor. For my own personal knowledge I just wanted to know if there may be anything online to be found about this person. Google could not even locate this individuals name. So Spokeo.com claimed to have 100+ possible criminal court documents listed with the name and address I was searching. I paid for the subscription, then paid for the court document search and zero was found. I then paid for something else and zero was found. I went one step further and decided to search a person I know personally (my ex husband) who do have a long record. I was again informed the Records found in his name were long, but guess what? Zero records were found... SCAM. Do not waste your $$$.

I paid for owner info, address, and public records through a phone number. Before purchasing the service, Spokeo, on its website showed 12 records available. Once I purchase the service, there were no records available. I asked for a refund and the rep declined to issue full refund.

All my personal information are posted on their website and their partner websites without my authorization. All these information have been affected my life directly. I had followed their instructions to remove/opt out my listings one by one as they posted 4-5 listings related to me on their websites. I received a couple email confirmation of removal request. I checked a weeks and 2 weeks later, they are still on their websites. In fact, they have never been removed. I went on their website and tried to remove them again and there was error message stating that listing removal is limited. This is ridiculous as it has been wasting my time and violate my privacy and profession.

I suppose to pay 3.95 and they charge me with $23.70. I cancel the subscription and only they promise to return only 11.80. You can find information for free in Google.

I used their white pages and must have needed to pay a fee; they did not bill me, so a late fee and another month's charges showed up on my credit card. The credit card company notified me, since I have still not received a bill. $50 buck is a pretty expensive lesson to learn. Has anybody been successful in getting their money back from Spokeo? MAD.

You will be charged SEPARATELY for each search i.e. name, email, user id, phone, address, historical search. $49.95 buys you only 50 phone number searches or whichever search you pick on your first time through. Thereafter you must purchase each of the other searches as a separate transaction @ 14.95 and it must be a purchased as a recurring charge to your credit card. I cannot believe this company is still in business with these unfair and deceptive practices. Makes me sick!

First off, Spokeo is not legit. It advertises false hopes of finding what you need with simply entering an email or phone number, etc. It says it will only cost you X amount of money and, next thing you know, with their loopholes it charges your card 23 dollars for something you can look up on Google for free so not worth it!!! BE AWARE! Rip-off for sure.

I paid twice (Like an idiot) for a report. They sucked me in by saying I hadn't paid enough for FULL details. I got NOTHING but a phone number I knew. Do NOT trust these crooks. If ZERO stars were an option -- They'd get it (Or minus).

I signed up for a one time name search for .94, what I got was a secret Friends of Spokeo subscription for $18.95. When I noticed this charge on my bank statement today I promptly called them with my cancellation number. I was informed by the young lady at Spokeo that the day I cancelled my subscription there was a bug in their system and I hadn't cancelled what I thought I did. Sorry no refund for me because I should have known that email cancellation confirmation wasn't real. I did finally get a partial refund of $9.47... But I will never do business with them again.

This service is not worth the 95 cents they use to lure you in and they will say you didn't cancel and keep charging your account. It does not have any useful purpose. All the info is out of date.

I signed up for a "trial" of the premium service which cost $0.95. My search yielded no results so I cancelled the trial. Due to extensive travel for work I only noticed 3 months later that Spokeo had been deducting 18.95 from my account for a "Friends" service of some kind I have never heard of, never mind signed up for! I didn't not receive any written confirmation that I had been subscribed to this service and I never received any billing notifications of this service. In fact I had no written or verbal communication from the company at all!

I signed up for the free trial then for one month. During that time I did two searches. Both times they gave me email addresses that didn't work. They came back "mailer daemon" not a valid address. I would ask for my money back but I don't want to waste another second on this outfit. What a rip. Don't waste your time with them.

I subscribed to Spokeo, cancelled the same day. I was not aware there were different types of subscriptions - my cancellation was only for one type. My account was drafted after the trial. This service only allows a few searches per month, not worth the money. If you try it and want to cancel be sure to cancel everything won't happen to you.

Not sure what happen but, I was refunded the total amount of the money they charged my credit card. When I spoke to the lady Wed. March 10th 2015, she stated that she could only refund half. Now they refunded all. That is great!

I signed up to get information on a number that was calling me. I was charged $1.05. Once I got no information on the number I immediately cancelled the subscription. This was in January. Today is March and my cc was charged $18.95?? When I called in today to inquire about it they said I only cancelled the people search, and that I never cancelled for friends search?? I mean robbery at its best!! Don't waste your money as the information they provide with searches is free information you can get on google!!!! I am beyond pissed, a lesson learned that cost me $18.95. Please don't let this happen to you!! Don't waste your money!!

I signed up for the free trial for one week, but I missed the deadline to cancel, my fault, so I unsubscribed anyway. I received a confirmation email from Spokeo that I would not be charged again. Lo and behold, today I see another charge for the subscription that I canceled. I sent an email to Spokeo because they were closed at the time I tried to call. I told them I would be reporting them appropriately and companies like this piss me off.

Total rip off, charged for services not rendered. Sent complaint 2 times to cancel subscription, 5 minutes after I used the so called SERVICE! 14 bucks to use email search and then when I went to number search they wanted me to pay for that too. Get this, I can't even get back to the site, through e-mail or through search engine. Everything promised 100% was a lie. I am afraid they will take more money out of my account without my permission, even though I told them to cancel subscription. Want a refund and guarantee, my bank account will not be charged again for nothing. 8( Sad in the South....

I feel that I was overcharged and also charged for products I did not want. I tried contacting customer care repeatedly, never heard back from them. I will never use this site again. I recommend no one use this site. I have used Instant Checkmate - the information is accurate and the price is very reasonable.

I was never informed about any charges. I received a letter from a credit fraud company so I had to go to my bank to get refunded with a new card and card number! Don't trust this place! I'm pissed!! I've never been so mad at a company in my life! They charged me over 30 dollars for nothing!

This company is a fraud. They were able to get my debit card number and charge my bank. I don't know if they have a spider that searches your computer or what, but they are a fraud! Don't use them!! Look at other reviews, they say the same type of thing!

I used their site and ALL the info provided was old and useless. I canceled the subscription within an hour but no refund was offered. I call customer service to complain that none of the info was relevant. I wish I would have seen their ratings on this site.

Spokeo got my credit card info and started taking 17.95 per month out of my account. I called them and they said they were a collection company and collected money for others (like PayPal). They refused to tell me what the billing was for and I would have to call my credit card company. I did and they immediately canceled my cc number, locking my funds until I got my new cc number in the mail... that took two weeks. Thanks Spokeo, you screwed me good for those two weeks as I work 450 miles from home and had no money.

This company really screws you. They advertise a low amount for one month of service. You sign up and the price goes from like $6.95 a month to almost $24 a month for a year. Of course it is in all small print, almost hidden that when you sign up for what you think is one month, it is actually for a year and the premium price per month. Then the 3-4 email addresses that they gave me were not correct. They cancelled my account but I still have to pay almost $24 for a little over an hour of useless usage. THIS SITE IS WORTHLESS, I AM GOING TO FIGHT THIS AS FAR AND AS LONG AS I CAN.

I signed up for a basic membership at 9.95 a month and just got billed for 70 dollars. And when I tried to cancel it says I will be charged 35 dollars a month til next January. Oh, I don't think so, if I have to get a new CC number. This company I don't mind paying for cause I use it sometimes, but not 35 a month, that's crazy.

I signed up for a one time search of a name with phone number and address and they proceeded to charge me $19.95 per month for a service I never ordered nor was informed about. It took several months before I noticed the continuing charge. I called and canceled the subscription but they would not give me a refund. I called my credit card company who canceled the charges. Beware of doing any business with this company.

Used their service once. Did not get ANY information. Canceled. Then got a bill for $19.95. Called them and they agreed to drop it to $4.95. Told them I was going to file complaints with BBB, the state and put a hold on the bank card. They then agreed to waive all charges.

I just want to tell everyone to stay away from Spokeo, their service and customer service are a joke. I paid to be shown at the very least the name of the owner of a phone number that had been calling me, it wasn't a telemarketer it was just a person trying to buy my computer. Spokeo after being paid of course took me to a page where the only information displayed was THE PHONE NUMBER THAT I HAD GIVEN THEM!!!! Are you kidding me? There was no name, address, relatives, social media info or anything of the like - all those were blank...so Spokeo charges to take you to a blank page? SCAM.

This Spokeo Company is stealing money from people. They took $14.99 from my account and I haven't even used their services.

Do not use this company under any circumstances. I bought a name search, which didn't help me all the much, and in the process the company signed me, without my knowledge, up for a 7 day free trial. After 7 days, and again without my knowledge, they converted my free trial to a $19.95 monthly subscription. Giving them your credit card info is dangerous.

Two years ago I searched for a number using this site's ".99 cent One Day Trial," but found out yesterday that wasn't the case when I noticed an odd transaction on my bank statement. I called the company and they reimbursed me $23.70 for a "Six Month Subscription" and finally cancelled it after I argued that I never signed up for it. They assured me there were no other payments taken. That's when I went to the bank and found out they had been debiting my account every six months since August 2013. The bank is currently working on the situation, but honestly don't expect anything more than the "confirmed subscription cancellation" and one reimbursement charge. With business practices like these there's no telling how much money they've ripped people off for.

I was an early subscriber to their service. I very rarely used their service, but maintained my subscription for the occasional use and because they didn't offer my package anymore. A year ago I spoke with a representative because I couldn't figure out my password (because I used it so rarely), and she was great, very friendly and very helpful. She told me to hang on to my subscription because they don't offer it anymore.

I was supposed to be charged 18.95. During my trial week I wrote them and asked for a refund. I looked at my bank statement and realized they withdrew $60 out of my account this month. I hadn't even noticed! I called them. They have issued the last $20 withdrawal back to me. I spoke to a woman named Shannon and she claims she can't see where else they took the money. But I can have my bank call them and we can do a conference call. So ridiculous.

This is a rip off company. WAS told I would be charged .99 cents for a search that I was never able to contact the person. Called and cancelled, was told it would be cancelled after 7 days. Never worry to look at statements from the bank, however today I found that I have been charged $14.95 for over 7 months. Called the company and was told they could only reverse 1 month. The bank also stated that I have to resolve it with Spokeo. Problem that I would just pay my credit card and don't check the charges monthly. This is a rip off company. I don't even know the other company that my money was going to - S PK *BZSHARK 8006491390.CA.

I have contacted Spokeo and they refunded a portion of the withdrawals from my debit card for the portion called Spokeo Friends.

My housekeeper was a no show. I had only her phone number. I tried reverse lookup, was hijacked by Spokeo, who led me to believe they had the information I was seeking. Feeling desperate, I gave them my credit card number. They in turn had no other information than the phone number that I gave them, NO ADDRESS, NO NAME. Nothing.