Spokeo Reviews

I started getting charges to my credit card from Spokeo in July, 2014. When I called them to find out what the charges were for, I was advised I had signed up for a "person location service." I asked them for proof of my sign up for this service. They advised me "it did not work that way". I cancelled the service immediately. I ended up with this probably unscrupulous company by going to a legitimate webpage called White Pages and when I couldn't find the person I was looking for, saw lower down the page, a way to search further. I had no idea it would mean I was "subscribed" and signed up, and charged $19.95 US a month. BEWARE!

I was curious and signed up for what I assumed was a free trial. Unfortunately, I ended up paying for 6 months of service for something I will NEVER use. There are also a lot of "extra" fees that the consumer will be hit with. Very displeased!

I signed up for a one time search and 7 day trial. I did NOT even find complete information on the one person I searched for. I cancelled the remaining "subscriptions" and have been billed TWO more times for a monthly charge of 18.95 that is nonrefundable. They are a complete rip off and scam. DO NOT USE....

I simply wanted the basic service for $.95. My credit card was charged that, PLUS 2 charges for 19.95 and a third charge was coming for $18.95. Why?? In calling them, they had all these complicated reasons, supposedly clearly outlined on their site. Being a reasonably intelligent person, I NEVER saw these "clear" instructions. In calling them they said they had removed every charge, except $.95.

I logged in and tried to do a search, it came back with all general information, nothing specific, as it claimed it would do. When I called the following day for a refund, which it is stated on the site I would receive a full refund, the gentleman on the other end said all he could refund me was $20.00, I paid $35.85. This is a ripoff company and I would not recommend it to anyone. If you cannot do what you are claiming, then it should be deemed illegal to claim it! Plain and simple.

I have a phone number from 2008 and did not want to try to use it due to possibly now being for someone else. I started to use Spokeo and thought I had backed out. I was charged the fee, called the card holder who would contest the charge and suggested I get a new account number. I was able to get through to Spokeo customer service rep who reversed the charge, sent a confirming email plus a second email saying subscription cancelled. Taylor could not have been more professional and attentive.

I've already paid for subscription. But when I enter the email that I want found, the results come up but when I hit all results, it sends me to the payment options. I've already paid for my subscription!!!!

Spokeo generates lies. Mislead as follows

After I log in on mobile, I get through all steps and before it shows me the contact info, it takes me all the way back to google. And I have to log in and repeat steps just to get same results. I don't know why it's doing this but I want what I paid for.

I have just discovered Spokeo has been deducting the $14.85 from my PayPal for the past 2 years. I have requested a list of charges from PayPal against my account to determine if they have deducted additional charges as it seems others have had this occur. The subscription default on PayPal is to not notify you of subscription charges unless you change this default. So I never received any notifications these amounts were being deducted. I just happened to see the most recent charge on PayPal while looking for another transaction. I was not aware of signing up for anything on this site.

I am looking for a family member. Spokeo.com pops up and says it has found a person with that name, and in the area of state I know she is living in. It gives me an old address where I know this family member did live with an old email address she used. I sign up for $39.95. I search and I cannot find any evidence of where to find her now. So for another $9.95 I will get more in depth official State documentation. I tried the update and it switches to 400 miles away with a different middle name to someone I do not know. I continue to try different parts of their, Spokeo.com's website only to be offered more ways to look for more money! It is a scam and a trap!

I was looking for a personal friend information, I was looking for her address and phone number. Spokeo was offering a special of $6.95 for 1 week trial. The information they provided is the same that I have; real cost: $49.95!!!

I purchased Spokeo for my business in hopes of locating clients with credit issues, etc. I was never able to login. Every time I tried the only option I was giving was to purchase addition information. Information that I was of the impression I'd already paid for. Now I don't know how to stop them from billing me???

I used Spokeo once and they charged me about $50 for that one time use. Then they charged me $19.95/per month which they took from my credit card for more than a year. When I bought the charges, I called the company to reverse the charges. They would not and said that I signed for their monthly service which I did not. It was a one time use and I paid for it! There was no need for them to recharge me each month. This company needs to be investigated and protect us consumers from these fraudulent charges.

My wife let her cousin use our card to sign up for the free trial, which she shortly after cancelled. I told my wife she should not have done that. I was charged $14.85, $14.53, $5.66, $52.69, and $53.34 within 10 days. I immediately called my bank, cancelled her card, and started a fraud investigation. My wife's cousin claims she did not use the site again and cancelled the trial. I guess we'll see. As of right now, I'm out $141.07, and am quite pissed off!

I think this is a scam company and should be investigated by authorities. They can't tell me anything that I don't already know about anyone. What a joke.

I took their $0.95 intro (which required I give my credit card). The site provided me with minimally useful information at best. I did a reverse phone number lookup that seemed to work. But I ran my own number and they said it belonged to someone ~50 miles away. Not exactly a confidence builder. Every other contact I checked returned nothing of value. I cancelled after having the service for about an hour. Let's see how much I end up paying.

Prior to paying, the site said there was 100% information on the person I was searching. Once I paid, nothing. Everything shows "unknown." Horrible site and even though I only paid $1.95 I wish I hadn't paid them one single cent.

As others: unauthorized ongoing service - conveniently shows up on credit card bill after an introductory $0.95 inquiry (of course, no obligation!!!). BEWARE of these scammers. They assume you will NOT monitor your credit card statement(s) until you have been ripped off for a few months. One star = ANGRY. Am distressed that ANY star is allowed... Notice the others: predominantly one star!!!

I called them and asked for my money back, amount 19.95. I remembered using them for a one time only phone number look up and as previously noted in another review you could not open to get complete information on the number. They were nice and professional about returning the money. I know about companies like this. If you do not mind and may not notice almost $20.00 missing from your account they make a killing in this way. The phone number is listed below and as you can see I will be getting my money back. Unfortunately they can take your money in 1 day but for some reason I will never understand with some of these companies it takes them 5-7 business days for them to return it.

I tried the 'Free' trial and did not find what I was looking for and cancelled. Now I see they have charged my credit card. I am not sure how to resolve this problem. I had received a cancellation notice but did not keep it assuming that the account had indeed been cancelled.

I did a people search on October 14th 2014 and cancelled my account the same day. They took eighteen dollars and seventy five cents out of my account seven days later. I am upset because I feel they scammed me. I'm a disabled woman, I am unable to work. I live on my disability and I want my money back.

I called and cancelled Spokeo last month and did not want to continue the service. On 10-16-14 Spokeo automatically deducted $16.95 on my debit card and caused insufficient funds and the bank charged me $35.00. I am outraged about this after cancelling. I may seek legal assistance.

I ordered a report as the search had a column "the results include" which had phone number checked off. Under the same column it had other things listed under "may also include". I highlighted the button for the report only, a cheaper price for a trial membership was an option. After submitting my payment information, I received a message stating what I was charged, which was a third price less than the report only and more than the trial membership report price, also stating that I was a Premium member. I first checked the report, as finding the phone number was urgent and the report did not have a phone number.

I signed up for the one time purchase. Okay so far. Problem was that when the report was emailed to me, I could not open the link. I emailed Spokeo and explained the situation, asking for a refund of the 2.95 that was charged to my card. Got a really nice email from Spokeo apologizing that my experience was not what I expected, and promising me a refund. The refund did, indeed, come a few days later. Directly to my bank account. I commend Spokeo for their honesty! :)

I received a nasty call and wanted to know who it came from. I found Spokeo during a web search. I purchased a report that I was led to believe would contain information such as Name, Address, etc. The report has no information on it at all. I was scammed.

I received a call from a Washington D.C. number. I don't know anyone from there and all I got was a generic voice mailbox when I called it back. So I decided to look it up in Spokeo. The site said it found the information and I just need to pay $9.95 or something for the full report. I paid so I wouldn't have to start a subscription and every field on the report said "unknown". No information provided for the payment at all!

Person "look up to find for telephone number that had phoned me". The website offers a free trial after $0.95 charge that I had agreed to pay for 1 name. On the date that the trial period was over, this company generated another query so they had legitimate reason to charge for their services when in fact I had never returned to their website again. Wrote and filed complaint with my Target credit card and Federal Trade Commission, Federal Bureau of Consumer Protection (Washington D.C. & Iowa City) and state attorney general's office for this SCAM that is FRAUD.

I wasn't even aware I was being billed 14.95 a month by Spokeo, until going over bank statements. So I was billed over 60 dollars, and didn't use any services. Stay away from this company. It uses trickery to get money.

They say they have a full report and all you have to do is pay to get it. You pay, they have nothing - absolutely nothing.

$3.95 no $23.95, hours of operation, product, going to have info requested all equals NOT!!!!!!! All lies!!!!

Website says you get a one-week trial for 95 cents, but there is no way to "turn off" further billing, which takes place immediately and automatically. Furthermore, nothing I tried on this site worked. Searching by phone number produced wrong names for every number I tried; searching by name produced wrong phone numbers (obvious errors in area codes, for example) for every name tried. This site was completely worthless for everything I tried.

My experience was pretty much the same as all of the others. The website specifically claimed absolutely no charge during trial membership. As soon as I pressed enter, $29.70 was taken from my acct. Plus the fact I haven't been able to find 1 thing. Each time I am asked to pay more. What is this and how can they do this to people?

Their whole site is a fraud, from the price offered and what they charge you is totally different. Then the site does not give you what it offers. It needs to be shut down, how many consumer complaints does it take.

I was trying to find a few phone numbers for some customers of mine. This site popped up with a membership price of $4.95 for 6 months. Well come to find out, they charged me $24.00 and couldn't even find the info I was searching for. Please be careful when doing this sort of thing. These people are nothing but scammers. With a little effort you can do the work yourself. I am still waiting to contacted about the 100% guaranteed refund they offer on their site... I guess I shouldn't hold my breath! There should be an option to choose no star! HORRIBLE!

I was trying to find a phone number to a customer, knowing their address. Spokeo came up, and for .99 cents, they would provide the phone number. I entered my payment information, and received the number. The next month, they charged $19.99, and made it difficult to contact them. I ended up canceling the card, hoping that they cannot charge me next month. Fool me once, shame on you, fool me twice, shame on me. If there is a class action, let me know!!

I needed to get address for a small claims case and when I searched a phone number Spokeo claimed it had information for that number. After I paid the money there was no information. A total rip off - they need to be shut down.

I used the trial experience offered at $.95 and was not impressed. At the end of the month, I noticed Spokeo had billed me $19.95 for membership. Since I was not aware I had enrolled, I went to the Spokeo online site to cut off the membership. On 5/30/14, I noticed I had been billed again for $19.95. I called the Spokeo contact number and was told I was still an active member. I asked them to please get it right this time and terminate my membership. Got me wondering how commonly this occurs.

May as well take your money and flush it down the toilet. They are such a rip off. Beware. Don't waste your time or money.

On January 24, 2014, My wife was killed in a car accident caused by this person. I attempted to do research such as past criminal history or past traffic violations that could shed light on whether or not this person had a criminal past or a reckless driving history. This information is vital to bringing criminal charges against this person that caused the crash.

I have been receiving stalker-like text messages from a phone number that I want to identify; a online search of the number routed me to the Spokeo site. I plugged in the phone number, and Spokeo returned a page which assured me that, for a fee, they could provide the caller's identity. After I paid - similar to other experiences posted here on Consumer Affairs - I was then told that there was NO information for the phone number in question. TOTAL rip-off. They misrepresented the information they had (none at all!), took my money, then gave me zero in return. They are a bait & switch operation. I don't think they can give you anything you can't find on your own with a search engine and a little time.

So I paid the required amount after spokeo, said it had info on a soon to be ex husband, thinking they had contact info on him so I could send divorce paperwork to him and I got nothing. This service was totally misleading. Don't buy!!!!!

Thought I was only paying $3.95 for a 3-day trial. Check my email for receipt and they were charging me $14.85. I quickly called to cancel. Customer service tells me he can email me the terms. I tell him I know what I saw and read. There was really no pertinent information that Spokeo provided. I inform him that I will be contacting the BBB and I received an email stating that they will refund my $14.85 within 5-7 days. Unbelievable!

I thought I was paying $4.95 for a 1 month trial, then they billed my card $14.95 for a 3 month period! Very misleading. Once subscribed, the Spokeo service is virtually USELESS. You'll find out more information from a simple Google search than this cocked up scam.

I wish I had researched before I paid. Like many others, I paid hoping to find information about an email address. Promising the "proprietary deep web search", I receive absolutely no results. A complete waste of money. I'm sure I will never see a refund, although I have requested one.

Was poking around to see if I could find some information on my girlfriend. Spokeo claimed that they used, "proprietary deep web technology to search over 70 social networks for status updates, photos, relationships, and profiles". Turns out this was a crock of manure. I paid for a 3 month "subscription" after being teased with supposed "information". After I paid my bill, I received a message stating that they had "no further information for **". I felt completely duped.

This company, in my opinion, is a criminal organization. Why? Because what they are doing is criminal. They should be shut down, and their CEO should be arrested and put in jail. I signed up for a free plan to get information on a phone number I had. I never got the information that was promised on their site. I was never even sent any record of the transaction where they started to bill my credit card. To further makes things worse, they were billing me twice for these services that I never used - except for the one time when they never gave me the information that they were promising. When I was finally able to cancel my "subscription," they continued to bill my credit card. Finally, I had to go to my bank and put a stop on their actions. But it did not stop there, they continued to bill my credit card for something else (identity theft protection) that I never signed up for. I finally had to go to my bank and cancel my credit card. Today I will file a police report. Not sure that this will do any good as our government organizations have also become corrupted in this corporate fascist state we are living in.

Spokeo charged me $39.99 for providing information on ONE person. The problem was, it was the wrong person, a complete stranger! My communications with Spokeo were ignored. I kept writing and finally received a form letter that someone would get in touch with me within 3 days concerning my complaint and request for a refund. No response to any of them. I sent Emails every few days but the Email address Spokeo provided was incorrect and it was returned to me. I went to their site and filled out an in-house complaint several times but never heard from them again.

Utilized Spokeo to determine who was constantly calling my cell phone. When I typed in the telephone number, their system said that they had on record the first and last name of the person who the number was registered to. They then asked for payment by credit card. After I paid by credit card, the search came back saying that they had no information on file at all relating to that telephone number. Called customer service and spent 20 minutes processing a refund. Money is not refunded for 3 to 5 days. This is illegal - they cannot take credit card info and funds based on false advertising. They had no info on the number but stated they did to get funds and credit card info. Plus they keep the float for a week on all the funds they collect this way. Totally unlawful!

I had never visited or seen this website before finding a charge on one of my accounts!! They had billed me for a subscription and then upon questioning them, was placed on hold for 3 hours. Amazing!!! I called my PayPal account and they were able to stop all charges and file a complaint. Thank goodness for the people I have chosen to do business with, otherwise I'm sure I would still be on hold. Stay away from this company!!!!

I was trying to find former classmates for a 50th class reunion. I used it for 3 hours before contacting the site, because it wasn't doing me any good. I signed up for the site, because the site promised to provide phone numbers and email addresses. However, the information they provide was everything I was able to find out on my own at no cost. In order to get the additional information I was told I had to "upgrade," doubling the cost. I wrote to complain about the bait and switch tactics, in order to obtain contact information and was told there was no refund. I wound up going to another site... and paying again... where I was able to obtain more helpful information I could not get on my own. I absolutely recommend people to avoid Spokeo.

I called to cancel my six months subscription after only two hours. They cancelled the subscription but still billed me for the six months. When I said I wanted a refund for the six months, I was told I would receive an email in 3-4 days with an offer for my refund. Crazy! Don't do it! Don't go near Spokeo.

This site is a complete scam in the way that they present their pricing. I did not pay what I thought I was going to pay--and after getting me billed, I called and they gave me an immediate easy credit--which was not a surprise based on all the complaints this company has on complaint sites.

This site has made available all personal information of myself and family members, as well as other Americans. In addition, for $2.95 a month, a person can get my credit score and other personal information. This is social irresponsibility. My personal information, beyond the obvious, was put out there for everyone to view.

I have repeatedly requested my name be removed from Spokeo to no avail. Also my address on the maps is incorrect so anyone using Garmin or TomTom will not find my house at the address they have as location, preventing me from getting my mail. I have complained to many sources and no one will acknowledge their erroneous information.

Spokeo is a website that collects personal data about me and my family, and makes it available for sale on their website. To me this is an egregious breach of personal privacy. While I understand that they do offer an "opt out" privacy option, it should not be incumbent upon me or anyone else to remove public access to personal information from a website who had no prior authorization to post it in the first place. Perhaps if enough people in America would speak up on these issues, "companies" such as this one would cease to exist.

I want my information removed from Spokeo.

I was given this website by a co-worker. She told me there is personal information about you and I should check it out. I did and found myself, husband and son. Some of the information is correct but most is not. This concerns me greatly that some company can find out things about me without my consent or the consent of my family. I did see a blog where many people were complaining about Spokeo.com as well. I hope this is something you can put a stop to. How do I know that my personal information is protected? This really scares me with all the identity theft going on. Thank you.