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Spokeo.com

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Consumer Reviews and Complaints

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Verified Reviewer
Satisfaction Rating

I have only used your services about 4 times as a small business owner. You have helped me to collect one account. My observation is that you do not give all the info on the suspect all at once and one has to dig a bit too much. Your system is efficient. Check back in about 5 years.

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Verified Reviewer
Satisfaction Rating
Resolution In Progress

In September 2016 I visited Spokeo.com and purchased what appeared to be a one-time phone number search for $1.95, but it turns out I was unwittingly wrangled into purchasing a monthly subscription. My bank account was debited at a rate of $19.95 for the months of October, November, December, and January.

Last week, I contacted their customer service to cancel this service and to request a refund. I will pay for a service if I willingly sign up for it. However, a check mark hidden somewhere on the sign up page is not consent as far as I am concerned. So 24 hours after sending an email to customer service I received a response stating that a refund for one month of service had been approved. And today I received a follow-up email stating that a refund will be issued in the amount of $9.98. Avoid this company!

4 people found this review helpful

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Verified Reviewer
Satisfaction Rating
Resolution In Progress
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Spokeo.com

Dear Tracy,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Jan. 5, 2017

I just went through my bank account information and found that Spokeo.com has been double charging me for months without my knowledge. I used their service one time and have not used it since. I contacted them and have not heard back from them yet.

2 people found this review helpful

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Verified Reviewer
Satisfaction Rating
Resolution In Progress
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Spokeo.com

Dear Rebecca,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Jan. 5, 2017

I was looking for info on a possible scammer. Spokeo was able to locate the person through the email I provided for them, they claim to have 55 Photos and Videos through their search engine, but in order to obtain more information, I need to buy a prepaid bundle of 6 months service for $35.00. Well, there was only one phone number (that I already have) and one photo that was shown on the first search. So, basically, I got nothing for my money. When I contacted Spokeo for money back, their excuse is this is a prepaid bundle, and their policy is that prepaid deals are not refundable, but they offer to find more info for this person if I can tell them where he lives. I offer the person's date of birth, and his driver's license (if this would help). The response I got from them is Spokeo is closed down till the 3rd for maintenance. I, therefore, just resent my info, so I have yet to hear from them. They really have nothing to offer for the money. Do not use them.

2 people found this review helpful

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Verified Reviewer

Resolved outside ConsumerAffairs

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Spokeo.com

Dear Rosane,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Jan. 1, 2017

I try to find some people in internet, I did with Spokeo, then I did a research. They said: find 60 people with this email. Need to be associate to have full date. I did. But when I make the research again they said: NO PEOPLE find. I think this is not fair. Because if they said no people find I will no be associate and pay.

2 people found this review helpful

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Verified Reviewer

Resolved outside ConsumerAffairs

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Spokeo.com

Dear Lea,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Dec. 24, 2016

I purchased the $1.95 plan just to locate a phone and it said the location of the phone was Bronx, NY which is incorrect, that was the area code of the phone number which I already knew but the actual location was PA. I found no advantage to this app. It was a waste of risking my card info.

7 people found this review helpful

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Verified Reviewer
2
Consumer Increased Rating!
Resolution In Progress
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Spokeo.com

Dear Rebecca,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Dec. 22, 2016

I initially signed up for the free trial but DID NOT COMPLETE THE PAYMENT PROCESS, as I'm from outside the US and they won't let you view the results of your searches if you're international. However the company STILL KEPT ON CHARGING ME and it has continued to do so for the last two months. I've lost a combined total of £51.56 ($63 USD). While they cancelled the recurring payment they fobbed me off refunding me with the excuse "the payment has already been processed". No. I did not manage to get the searches I wanted. I was charged for a service I did not use. They didn't try to refund me. DO NOT USE THIS SERVICE, THEY ARE COMPLETE SCAMMERS.

10 people found this review helpful

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Verified Reviewer
Satisfaction Rating

Apparently I signed up for Spokeo but didn't realize I was being charged a monthly fee for the last two years. When I explained to your customer service department what had happened, they were kind enough to reimburse me for the time I didn't use the service and I had been charged. Thank you for the reimbursement.

11 people found this review helpful

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Verified Reviewer

Factual basis uncertain

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Spokeo.com

Dear Michelle,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Dec. 10, 2016

Spokeo is a ripoff. My card got charged 3 charges totaling $50.00 which I had not approved. I was only supposed to be charged the bare minimum option which was for less than a dollar. Not only did my card get charged unexpectedly but it resulted in an overdraft fee. Customer service was not concerned about the issue and it is disturbing that my card was charged for things I did not sign up for. I will never use Spokeo and my recommendations is that you can get just the same results from Google search and it is free. Spokeo makes their money by tricking consumers and their lack of customer service ensures I will never use their service again.

21 people found this review helpful

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Verified Reviewer
Satisfaction Rating

I thought I deactivated my trial period within the 7 day trial period. Apparently the system did not process it correctly. Mr. ** was "great" in his handling of this situation. Very professional. Thanks.

10 people found this review helpful

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Verified Reviewer

Resolved outside ConsumerAffairs

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Spokeo.com

Dear Victoria,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Dec. 2, 2016

I'm trying to find out who called me. When I enter in the phone number the free part of the search on Spokeo reveals they have found the caller's name and information. I pay the $1.95 and move to the next screen only for Spokeo to reveal it has found nothing. No name, no address, no relatives, no social profiles, no personal details. Only tells me it's a landline in Plano TX which many other search engines had already revealed that info to me for free. If the system could not find any info it should not have indicated that it found it on the previous page. Don't waste your money!

15 people found this review helpful

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Verified Reviewer
2
Consumer Increased Rating!
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Spokeo.com

Dear Kristy,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Nov. 29, 2016

Signed up for the 7 day trial period. It's limited so I ran out of searches quickly. I searched three cell numbers and each one shows the same location... why? Makes no sense, and there's no names listed on all three cell numbers. Two of these are personal numbers so I KNOW THAT THE INFO IS WRONG. What's the point if it's not accurate? Thought that was the reason for using this website. Just really disappointed that I didn't find what I was looking for since the number was listed within their website.

13 people found this review helpful

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Verified Reviewer

Factual basis uncertain

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Spokeo.com

Dear Morgan,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Nov. 24, 2016

I had a few serious concerns. I was billed $19.95 for a service I did not order. I called their line and initially the nice lady was able to tell me she refunded my money. But that was not my only issue - because of this unwanted charge, it overdrew my bills account. And my bank then of course charged a severe overdraft fee. I then called the same number back. This is at about 6pm eastern time. Surprisingly again and again I got their voicemail saying to call during business hours, and then immediately after saying business hours are they are open 24hrs mon-fri. This is a Wednesday mind you.

This is what led to me using their internet "chat." I used it once yesterday and after some finagling and having to speak to supervisor, I was able to talk to the supervisor Brady whom did help answer a few questions. We left off with me needing to get back in contact with them the next day. Here is where it really went wrong. I do remember talking to first an Xavier, who did help at first but when I came back with a different question a little while later. He jumped on the chat for a minute but then abruptly stopped chatting with me and this random lady got on the chat.

She was so unbelievably rude I don't understand how she could be employed in customer care. She immediately jumped on in the middle of a conversation and before I even was able to ask my question. She started very rudely and without warning, spewed anger towards me telling me the same thing again I had already figured out. She first said, without introducing herself at all that she was "aware" of my issue and without being asked and thinking she knew somehow my question repeated earlier things I already had answered. She was not a manager. Who in the world was she? She never once let me ask the actual question I came back for. She "assumed" she knew my question and was wrong - but just very rude on top of that.

Next I told her to let me speak with her manager, and Rachel came on and did the exact same thing. Did not even ask my question. I was just really taken aback by this coming from CS myself. Finally for some reason she again transferred me but without my asking - and I was back talking to the first supervisor who thankfully allowed me to speak and answered my question. I will tell everybody I know never, ever to use them or at least be cautious, and to beware about those charges. I'm so over this. They said they "processed" my refund and I still don't have it back.

16 people found this review helpful

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Verified Reviewer
Satisfaction Rating

Benjamin was very professional and also very kind which is very rare. I will use the service again since he made it right... Was very aggravated at being charged for something that didn't work the first time. Thank you for caring.

3 people found this review helpful

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Verified Reviewer
Satisfaction Rating

I didn't realize that I had signed up for anything other than a one-time check. Benjamin was thorough in explaining everything to me. He quickly said I would get the refund I wanted and even asked if there was anything else he could do to right my situation. In the end, I am happy to recommend this company to other consumers.

7 people found this review helpful

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Verified Reviewer

Resolved outside ConsumerAffairs

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Spokeo.com

Dear Randall,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Nov. 17, 2016

Tried to open an account, entered my credit card and other info but it just kept processing. Called the toll free number to be disconnected multiple times. Once I actually got to speak with a live person and when I mentioned I tried to set up an account, was disconnected. If it's this much trouble to call them and being hung up on, I don't want the service. I will be calling the credit card company to see if they charged my account.

8 people found this review helpful

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Verified Reviewer
Satisfaction Rating

Spokeo performed as stated and expected. Our company was tracking an offensive email that was sent by a third party. The source of the email was clearly and quickly identified by Spokeo, and in sufficient detail for our satisfaction. Thank you.

3 people found this review helpful

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Verified Reviewer

Factual basis uncertain

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Spokeo.com

Dear Ruth,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Nov. 15, 2016

This is a total rip off. Do not buy!! The entire time it was running the phone number for a reverse search. It said it found the contract info, such name, address, etc. Once I paid the fee the results then changed and said NO RESULTS FOUND. RIP OFF. Not only did I get ripped off by the guy whose number I was researching but by this company as well! Beware... Total waste of money.

10 people found this review helpful

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Verified Reviewer
Satisfaction Rating

Purchased Spokeo and was not able to get the information. I cancelled Spokeo and cancelled my order. Spokeo contacted me and agreed that they could not provide me with the information as it was not available. They agree to refund me my money and provide me with one month service for free.

7 people found this review helpful

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Verified Reviewer
Satisfaction Rating

I received a call from a recent inquiry in regards to my service and they handled it with wonderful results. Very pleased with the outcome and customer service is restored in my books. Thank you for the call and for my full refund and continued service with this company.

2 people found this review helpful

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Verified Reviewer

Resolved outside ConsumerAffairs

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Spokeo.com

Dear Mike,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Nov. 9, 2016

On 11/8, a Customer Satisfaction Specialist name Javier called and inquired to feedback regarding prior service that was cancelled. I was then offered a free 30 day subscription to full service look up and would be cancelled automatically - no need to call back. Today I entered a search and was charged a fee. I called your hotline and explain what happen. I was told I was charge $15.00 for a 90 days. I cancelled your service and required that any charges be refunded. This what not what was offered by your rep Javier.

6 people found this review helpful

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Verified Reviewer
Satisfaction Rating

There was a miscommunication between myself and this company. They did not blame me even though it looked like it may have been my fault. They resolved the issue quickly and were very understanding. Additionally, the service provided by Spokeo was outstanding. I would recommend this company.

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Verified Reviewer
Satisfaction Rating

Your services are very reliable as it provided very accurate information. They are also very prompt. I was able to look up anyone I want and obtain the information I wanted. I would recommend this website to my family and friends. Thank you very much for your website.

3 people found this review helpful

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Verified Reviewer
Satisfaction Rating
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Spokeo.com

Dear Peter,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Oct. 27, 2016

After erroneously "default/auto-subscribing" to a monthly plan, I requested a refund of payment for the upcoming month's use. I was given such expeditiously, following Spokeo suggestion that I might nevertheless want to keep the prospective month paid for. I declined and that was that.

2 people found this review helpful

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Verified Reviewer

Factual basis uncertain

Resolution response: Oct. 26, 2016

Well, I must say that I am truly pleased with the after service and how the issue was rectified. All the representatives were very professional and I really appreciated the prompt responses. The amount paid was refunded and I was offered additional information at no cost. I've been taught over the years that customer service is extremely important to any growing business, Spokeo I must say you have an EXCELLENT after service. Thanks again to all who helped.

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Spokeo.com

Dear Patricia,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Oct. 25, 2016

I've been searching for a friend that has migrated due to work purposes. The website gave details on the information that will be provided including name, address, phone number etc and prompt for payment before disclosing the information. Yet after the payment, only the name field wasn't empty. It's very misleading and for those who aren't tech savvy and hate to read, will get sidetracked into subscriptions. BE CAREFUL.

3 people found this review helpful

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Verified Reviewer

Resolved outside ConsumerAffairs

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Spokeo.com

Dear Anita,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Oct. 17, 2016

I've used Spokeo occasionally over the past few years. More recently I discovered my husband was unfaithful and using dating websites. I found this out on our own home PC. I conducted a search on Spokeo by entering my partner's email and selected the "cheating partner" reason for using service. Now, he's getting emails from Spokeo marketing their services and using 'Do you have a cheating partner?' in the subject line. I emailed them asking if they've used the details I've entered to keep for marketing services or is it a just a strange coincidence? To date I have not had a response. He has admitted all and we are working on our marriage. If he was to use the service, he wouldn't find anything new on me. But, he stands a chance in regaining my trust. I'm not sure I can trust Spokeo to be as confidential as it claims. Until I get a actual response from them, I'm inclined to believe otherwise. Have any other reviewers had this experience?

17 people found this review helpful

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Verified Reviewer
Satisfaction Rating

I like and enjoy the service, but I cannot afford to use the service as I use it too little to make it worth what I would have to pay. If you had a smaller package that allowed a smaller number of lookups that would work for me. In the meantime, thank you for the service that I did enjoy.

3 people found this review helpful

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Verified Reviewer
Satisfaction Rating

I am almost finished with finding phone numbers and email address for the members of the American Legion Post 12 in Tyler Texas. Thank you sooo much for the additional searches that you allowed me to finish finding all of the members in our post 12 American Legion. I will discontinue the services as soon as I finish the project. In turn when we need additional information that you supply we will for sure call you and ask for your services.

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Verified Reviewer
Satisfaction Rating

I wanted to find out if a person had a criminal past, so I paid but I did not get what I was looking for. For that you wanted more money. It is a little misleading because I think I was getting all the information and I only get partial information. I have to say though, your customer service was great! I received a call from Benjamin, and he couldn't have been nicer! Today customer service is not very good, but you all did a great job.

4 people found this review helpful

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Verified Reviewer

Factual basis uncertain

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Spokeo.com

Dear Renyi,

Thank you for your inquiry. We received your complaint at the office of the Vice President of Customer Care at Spokeo. We understand your concern, and want to ensure that you will be helped. We will be contacting you shortly through a private message in order to assist you further with this issue.

Sincerely,

Spokeo Customer Care

Original review: Oct. 10, 2016

On Apr 5th I was trying to search a scam seller who took my money but never shipped the product. So I used Spokeo's $0.95 7-day free trial. Too upset about the scam, I didn't read the long I understand..." and just checked the box to continue. Guess what? 6 months later when I finally check my credit card statement thoroughly, I see the recurring fee of $19.95 for six months. On top of that, there is also a recurring $9.85 fee which is their social media aggravate fee. Apparently they offered a 30-day free trial of that service and I selected it as well.

Well my experience just proved that nothing comes free. When everything adds up to $179.75, only the initial $0.95 I was aware of. No email receipts or subscription renewal confirmation or anything whatsoever, the only email I ever received from Spokeo was for the $0.95 trial. So I emailed the customer service first, asking for the refund, I was refunded only $9.85 for the LAST month. RIDICULOUS! So I had to call in for more. The rep refunded me all the $9.85 payments which adds up to about $50. And after supervisor's review, I was able to get full refund for 3 months, as she claimed that the system can only date back 90 days. So in total I'm getting $118 out of the $178.80 I was unaware of.

While I am happy about getting more than half of the money back, I still don't think I should pay $60 for something I never used. The rep may be right when she repeatedly emphasizes that the website warned me, and I was responsible to opt out the free trial if I don't want to pay for the subscription fee. But I think it is also the website's responsibility to send out confirmation or receipt for subscriptions, unless that's what they intend to, so people will be paying for something they are completely unaware of.

15 people found this review helpful

Spokeo.com Company Profile

Company Name:
Spokeo.com
Year Founded:
2006
Address:
556 S. Fair Oaks Ave, Suite #101-179
City:
Pasadena
State/Province:
CA
Postal Code:
91105
Country:
United States
Phone:
Website:
http://www.spokeo.com/