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Spokeo.com
Overall Satisfaction Rating
3.11/5
  • 5 stars
    139
  • 4 stars
    54
  • 3 stars
    37
  • 2 stars
    25
  • 1 stars
    132
Based on 387 reviews that contain star ratings
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    Spokeo.com

    ConsumerAffairs Unaccredited Brand

    Spokeo was founded in 2006 as a social network aggregator and has since grown into a leading people search engine. Whether you're searching for family members, classmates or former military friends, Spokeo makes it easy to reunite and connect with anyone. Spokeo can also help you discover new neighborhoods, research potential dates and even browse celebrity profiles. The site's reliable data and easy-to-use helps more than 18 million visitors with their search needs per month. Visit our website today!

    Since its launch in 2006, Spokeo has been honored for its tremendous success and growth. The company has been included on the two most recent lists of the Los Angeles Business Journal's Fastest Growing Private Companies and recently was featured on the Prestigious Inc. 5000 List. Earlier in 2015, Spokeo was named to Forbes Magazine's America's Most Promising Companies list. Spokeo Co-Founder and CEO, Harrison Tang, has been lauded for his outstanding leadership and entrepreneurial spirit as one of the TechWeek 100 and most recently as a 2015 recipient of the Ernst & Young Entrepreneur of the Year(r) Award for Greater Los Angeles.

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    640 Spokeo.com Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 19, 2019

    I needed to find a single phone number for my aunt to notify her of my mother's death. They did give me the right number and I thought I was paying $19.95 for a single use. I realized 2 months later that they were charging my credit card $19.95 monthly when I had no idea I had signed up for a useless subscription. Don't use this service.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 13, 2019

    I was Googling my address when I spotted Spokeo. I noticed they had misinformation about my residence. I called and tried to get them to correct the information, but they continue to report two people living at my address who have never lived at my address. They said that they would and wait a couple of day, but nothing has happened. Spokeo simply picks up unsubstantiated information and publishes it. I feel violated. Those people could be identity thieves. I am the homeowner. Spokeo should have verified this information with me before reporting it. Spokeo should not be allowed to publish incorrect information that can put the public in possible danger. Those people could be criminals.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 17, 2018

    Got totally wrong info in the little but I was given. Was told I to purchase a PDF. Nothing was said about that prior. Tried to send customer care a message and was bounced all over. Still can't tell if they received it. Would advise everyone to stay away. Scam.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 9, 2018

    I've seen Spokeo.com pop up often while I was searching for genealogical info and I simply ignored it. Today it popped up while I was looking at something entirely different and showed information that I knew was totally incorrect. So I started checking using family members. An off-spring listed as living at this address -> not for the last 10 years. Mother-in-law living both here and out-of-state -> dead for over 8 years. Father-in-law living bot here -> never happened and dead 12 years. My wife and I are listed at a previous address -> 38 years ago. The list goes on and on. Why? Because they are using web bots (robots, aka web crawler or web spider) to search the web and collect data. Right or wrong. Real or fake. Doesn't matter. You can do better on your own and make better connections. If you think their "service" is worth paying for, you are prime for any of the Nigerian scams going around.

    3 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Dec. 7, 2018

    Did a search on an email ID and the site said it found X results and to pay for the "report." As soon as I coughed up the $ it went to a page saying there were zero results for the search. Zero. This company is a complete SCAM.

    7 people found this review helpful
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    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 5, 2018

    I wasn't sure if a search I ran would give me real results if I paid for them so to check I ran a search for a fake email on a domain I own. I was told there were 12+ social network hits. This is FAKE!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 29, 2018

    I did a cell number search for .95. Nowhere was there anything stating I was subscribing to their service. Eight days later there was a $24.95 charge on my credit card for monthly service. I called the company to request a refund which was denied. They offered me a 40% refund. The info I received was not accurate. I found better info with a free google search. This company is charging for outdated info and for subscription service when there is nothing about being subscribed when you pay the 95 for a single search.

    This is intentional and they make their money by scamming everyone that orders a single .95 search. Avoid Spokeo.com at all costs because you will get ripped off a week later by them adding a charge for searches that you will never use because they never send you any info or statement. They just throw in that charge and if you don’t check out the charges on your card you’ll never know they’ve done it. I imagine they make a lot of illegal money doing this because the average person won’t notice the reoccurring charge till 2-3 months later. When you call for a refund they refuse. I wish there was a way to shut this company down because nothing about this operation is legitimate.

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    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 18, 2018

    I agreed to pay .95 cents for a one-time lookup but discovered they were charging me $29.95 a month for a monthly subscription I never agreed on. This is a scam site. Do not use their services unless you want to be charged monthly. Criminal!

    17 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 30, 2018

    I purchased a one time report for $1.95 on top of which they have added $0.95, which is OK. But then I was surprised to find out months later that I've been paying $19.95 every month for a subscription I did not authorize. There was not a single email or mail on this from them. I clearly remember there was nothing that mentioned it was a trial. The customer service was rude when discussing this. I asked him why there is no monthly statement for their service, which would have caught my eye way before if it was the case. He kept telling me the monthly statement is the charge I see in my credit card. This was absolutely ridiculous. So, stay away from this company altogether.

    26 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 23, 2018

    Beware of the Spokeo Deception. I performed and paid for a single phone # search through the Spokeo site several months ago, and just noticed on my bank statement a reoccurring monthly charge of $19.95. At that time there was no indication that by performing a single search that I was signing up for a monthly subscription. If they had, I would have never used Spokeo. They make way more money using this deception than being upfront and honest with the consumer.

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 17, 2018

    In order to research a renter I authorized Spokeo to charge $0.95 on my credit card. I stopped navigating their web pages when they asked for more money. A subsequent fraud alert from my bank turned out be due to the fact that Spokeo had started a yearly charge of $24.95 on my credit card.

    19 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 2, 2018

    This service of Spokeo is a shame and a joke, I was trying to research a phone number and all I got was the same phone number and nothing else. What a joke. This is an scam. Don't waste your time and money.

    27 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 2, 2018

    Used this site for a reverse search which provided me no information whatsoever on the individual I was looking up. Not only that they charged .99 which ok no big deal. They didn’t make clear that after so many days they rolled it to a monthly subscription that charges $19.95! Imagine my surprise when I was billed by them yesterday! So I called customer service and got a run around first of the usual “you still have access for x number of days! But your account is cancelled”. I reiterated I wanted a refund, I didn’t care to use their service again and that they weren’t clear it was a subscription I was going to be billed for.

    To which they offered a partial refund of their shortest package but refused to do a refund still. I explained again I had no use for their service (since it didn’t help at all anyway) and they literally billed me yesterday so there’s no reason for them not to refund. But no they won’t budge on it and also the refund takes several days to process. I should see it by 10/10. Funny how they can take the money so quick, refuse to return it all and then take ages to do some pitiful partial refund. Avoid their service at all costs. It isn’t actually helpful at all, they just want your money.

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    28 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Sept. 29, 2018

    This company is a SCAM. This is the email I received from this company. "A Spokeo Single Search Report for "name" was purchased on your account for $1.95. This allows you to view the "name" profile page on the Spokeo website indefinitely for a one-time charge. You can log back in to your account at any time to check for updates to the "name" listing. A PDF purchase would send the desired information to the user's email, which can be accessed off of the Spokeo website. A PDF has not yet been purchased on your account."

    So, basically after you research and find your name and purchase the initial part that profile page just gives you your name, phone number, and email address. For you to get more information like court records/public information you have to additionally pay more money. How much who knows? This reminds me of a movie where a guy goes in a bar, ask for information and gives the bartender $20.00 then keeps giving him $20.00 more until he finally gets his answer after like $300.00 bucks. Additionally, they had me as a female and not male. And when I spoke to an agent from the company they couldn't even answer my question. This gives you an idea where they're getting your information from, the garbage. Please think twice before using this site.

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    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2018

    They are a scam. I paid for a reverse search on a phone number. When they finally showed me the results there was NO information on it. Nothing. They had no information at all. THEN they offered to sell me a pdf. I assumed it was a pdf featuring a blank page. They are crooks and have no information. Save your money.

    23 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 19, 2018

    I had very bad experience with this site last night. My girlfriend searched my name and Spokeo had me "married" to a lady I had never met nor had contact with. This situation has caused me much anguish and ridicule and was charged with being a Liar by my girlfriend. I called their "Customer Care" line this morning and voiced my concern this incorrect information had caused me and demanded a letter of explanation and also asked to have this lady's name removed from my profile. They said they would get back to me within 72 hours. This is the most embarrassing and humiliating experiences I have lived through. And, I did not cause it!!!

    28 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 13, 2018

    Phone numbers and info isn't up to date. Found info I was looking for on a free site. Had Spokeo subscription two days. Asked for refund. They would only refund 40 percent. COMPLETE RIP OFF. Save your money. Look elsewhere.

    19 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 28, 2018

    This company lures you into a .95 phone number lookup and disguises an ongoing $19.95 per month charge until you call them to cancel. So basically if you Google a phone number and want to know who it came from the Spokeo website pops up and offers to look up the number for $.95, once they have your credit card number they bill you in 8 days. Stay away from this obvious rip off!!!

    31 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 28, 2018

    This company lures you into a .95 phone number lookup and disguises an ongoing $19.95 per month charge until you call them to cancel. So basically if you Google a phone number and want to know who it came from the Spokeo website pops up and offers to look up the number for $.95, once they have your credit card number they bill you in 8 days. Stay away from this obvious rip off!!!

    16 people found this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer
    Original review: Aug. 12, 2018

    NEVER EVER ORDER FROM THIS OUTFIT... Fraudulent operations. 1. The service is a joke - you get more from googling a person. 2. Provides no information - and then requests more payments and payment options for further report - you order that report - and they cannot even find family members or addresses which are reported in valid operations. 3. BeenVerified and USA people search provide 10 x the information at less cost. YOU HAVE BEEN WARNED. These people will steal your credit card number and there is no way to delete it in their own system. They will charge you - for services not provided and in advance for six months at a time. The owners are thieves. Anyone can make millions doing this.

    24 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 1, 2018

    Stay away from this site. They are crooks! I agreed to a one time fee ($9.85), but was never informed or read anything about being billed monthly. The next month I had a credit charge for $19.95 that they couldn't explain, and the initial charge of $9.85. After calling to complain, they agreed to refunding me $29.80, but never did. Furthermore, the information they provided was vague and inaccurate.

    28 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: July 30, 2018

    I paid the .97 cents to look up one number. Nowhere did it mention I was now subscribed to their service. I did not authorize any further charges. Two days later they removed $24.95 from my bank account without any explanation. I've had to change my debit card and I did put a fraud alert against them with my bank. They are nothing more than filthy thieves. Do yourself a favor and stay far, far away from them.

    24 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 28, 2018

    By giving your info to get a phone number's info you will then be automatically billed for 2 services. One is called connections for $9.85 without even knowing... Scam. The other is for $19.95 for 100 searches with is also a scam without knowing. Serious. This is the worst scam I have ever seen. Do not give them any info. You will not be able to fix this. Example... On my 5/10/2018 used the service. My total was .95 cents for just looking up a phone number. 6/4/2018 was billed 19.95. For what I have no idea... 6/09/2018 was billed 9.85. On 7/5/2018 was billed 19.95. On 7/9/2018 was billed 9.85. On 7/22/2018 was billed 19.95. Wtf. How do you explain that. No lie.

    23 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 2, 2018

    I wish I had found ConsumerAffairs reviews on Spokeo before I purchased a subscription so I could search. I purchased a basic package, plus the Court records. After unsuccessfully searching for the person I bought the subscription to check out, I did a search on myself, a few family members, and friends. While Spokeo did show some accurate info (current address on myself), it also had a ton of inaccurate info. That included a photo of me (it wasn't me), lots of phone numbers that have never been mine (not even the correct state), email addresses that weren't mine, social accounts that weren't mine, addresses that I never lived at (not even once), and the list goes on.

    This continued with everyone that I knew and searched... most of it was inaccurate. So that gave me zero confidence that even if I got results on the person I was searching that I didn't actually know, the results wouldn't even be accurate. Huge waste of money. Everything I saw about myself is already online for free, and I paid for a bunch of other information that wasn't even correct. Save yourself the hassle, do NOT purchase Spokeo.

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    27 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 20, 2018

    I contacted customer service for Spokeo.com because this site provides caller ID services to several cell phones. My business phone number comes up on those caller IDs as a former owner. I asked if there is a way that they could update their database with the correct information as this has been ongoing for months. They advised me that they could not update my phone number with the correct information. I then asked if I was a customer and paid them to provide current information on that phone number what information would they provide. The number can easily be verified as my business number through the white pages or a simple Google search.

    They replied that they would provide the outdated information that they have on file and I would then be responsible for paying for their service of providing me with the most current information that they have (even though it is out of date and I could obtain the correct information for free on my own). I highly advise that you do not waste your money doing business with this rip off company that has zero customer service. All of the data that they provide for a fee is easily accessible for free through a Google search. Also, their database is not kept current, so in reality you would be giving them free money to pay for incorrect information. This company has no concern for its customers and it has outgrown its use by robbing its customers of their hard earned money.

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    15 people found this review helpful
    Customer increased Rating by 1 stars!
    Verified Reviewer
    Resolution response: May 3, 2018

    Although it took a bit of time, that included discussions with supervisors at several levels and multiple telephone calls, I was able to secure a full refund. This was only achieved with quite a bit of persistence and time on my part. Nevertheless, I must give Spokeo some credit. This admittedly came to resolution with their assistance.

    Original review: May 3, 2018

    Use this service... beware. They have a very straightforward policy. When you use a trial subscription, you consent to an auto pay policy. If you fail to cancel this subscription you will be billed until doing so. Like others who have commented. They will resolve some billing issues if you take the time to call and challenge them. Here is my warning: if you fail to spot these charges in a timely way you will be responsible and they will not reverse charges. They will only reverse charges which are contestable with the assistance of your credit card company or bank. Visa for example will not contest charges over 120 days. In other words if your payment method will help contest they will cooperate. If you have no assistance from your financial partner you will be politely told to shove it.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 10, 2018

    My personal information is posted to Spokeo and I would like it removed. I followed the instructions under Privacy, which was to copy and paste the URL of my profile to the page, enter my email address (which made me apprehensive) and click that I wasn't a robot to complete. The process will not complete. It continues to refresh the "are you a robot" question. I would like my information remove immediately and indefinitely.

    38 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 13, 2018

    Joined Spokeo for 1 reason, to get my girlfriend's address in order to send her flowers for Valentine's Day without me having to ask her what the address is (complete spoiler). Looked up her name on Google and Spokeo was the first site that popped up. Said her info was updated that very day and asked me for $0.97 to provide me with what I required, so ok, was worth it. Gave them the requested money, next page requires a monthly membership that is on me to cancel, but it gets better. Above I mentioned it said her info was updated the day I asked, it was at least two years old. I know this for two reasons. 1) I helped her move into the apartment she's at (who looks at addresses then), 2) the deal breaker...called to complain and they told me it was outdated by 2 yrs.

    47 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Jan. 17, 2018

    Warning to everyone who is looking to do a background check on someone. Make sure you check the website fully because I used a website called Spokeo. I was charged money to get information about someone and 95% of the information was wrong. So I called customer service for them to say I could not get my money back and in my case I feel when a company portray himself as being able giving accurate information and they are not able to do that they should refund the money or not portray themselves as being able to give accurate information. But to be clear this is only my personal experience and my feelings and I’m not saying to not use this site. Again I’m only saying to check out any website 100% that charges money.

    43 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 2, 2018

    I paid .95 cents for the 7 day trial. If you don't cancel by 7 days, a $19.95 charge is placed on your account. I cancelled via email with my account number and name. They sent an additional email requesting more information... last 4 digits of card used, email address (duh, it was on my email), name associate with account (duh, it was on my email). In the meantime, the 7 days went by and the charge was put on my account for $19.95.

    When I CALLED to dispute and ask for charges to be reversed, he said he could only credit me $7.95. I said NO, give me someone with more authority and he came back and said the full amount would be reversed in 7-10 days. LESSON LEARNED: THEY ARE ALL ABOUT SNEAKING THE MONTHLY CHARGE IN. IF YOU ARE NOT ON TOP OF THIS, THEY BENEFIT. I told the guy helping me, Matthew, how deceitful the service is and how they need to change. He claimed that my husband's name was on the account, but I used my debit card with my name, my email. Not my problem they converted the names.

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    54 people found this review helpful
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    Spokeo.com expert review by Ben Mannes

    Spokeo operates as a search engine for people. Individuals and companies can use Spokeo and Spokeo Enterprise to find and validate people, including potential employees. They do not provide financial information, so users cannot use Spokeo to screen individuals for credit checks or insurance.

    • Commitment to reuniting people: The site touts its commitment to reuniting people who have lost track of one another, and there are many success stories from people who have used the site to find someone they haven't seen in a long time.

    • Easy-to-understand reports: The company provides clean, minimal results reports, which are easy to read and understand.

    • Various payment plan options: Spokeo offers many different payment plan options, allowing customers to pay only for the services they need and use.

    • All public data: Spokeo only uses information from public sources and anything on social media that has not been designated as private.

    • Growing: Spokeo is regularly growing and expanding, attracting new clients and hiring new employees, which is a strong indication of Spokeo's success.

    • Spokeo Enterprise: Businesses looking for public records can utilize Spokeo Enterprise. This service delivers instant search results that can be shared with an entire team.

    • Best for: parents, individuals and those using online dating sites.

    Profile picture of Ben Mannes
    Ben Mannes Home and Personal Security Expert

    Ben Mannes is a noted subject matter expert in public safety, exam integrity and investigations. He began his work in public safety in 1994 and has a Master’s Degree in Organizational Leadership and a Bachelor’s Degree in Criminal Justice from California Coast University. He is both a Certified Exam Security Professional and Certified Protection Professional.

    Spokeo.com Company Information

    Company Name:
    Spokeo.com
    Year Founded:
    2006
    Address:
    556 S. Fair Oaks Ave, Suite #101-179
    City:
    Pasadena
    State/Province:
    CA
    Postal Code:
    91105
    Country:
    United States
    Phone:
    (877) 913-3088
    Website:
    www.spokeo.com
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