ShopHQ Reviews

I bought a mattress from Evine and after 3 months the mattress sank and I am only 130 pounds. Evine immediately sends me to Simmons warranty department and they are not really exchanging the mattress even though someone came into my house and determine that the mattress was defective. I need help from Evine to get this mattress exchange or my money back.

I have been a customer with ShopNBC / Evine for four years. For that entire period I have been a value Pay customer. Recently I attempted to order an Invicta watch on April 7th 2017. I noticed on April 10th 2017 that my order status was still processing. I called and asked why it was still processing and they said that it had changed to shipping and I would be receiving my watch by April 18th 2017. Later in the day I rechecked my order status and noticed that it had went to cancelled. I called and spoke to a customer service representative who was quite rude. She informed me that my order had been kicked out by their credit department because I did not have credit worthiness. I don't understand how. I have been a value Pay customer for 4 years. They have always gotten their money. Never had any problems as it is an automatic deduction from my checking account and now all the sudden I have been found to not have credit.

I'm shocked to see so many horror stories with Evine. My experience was just the opposite. I received the correct item and chose to return it. I called Evine and had a very good customer/rep experience. The rep was pleasant, friendly, courteous and helpful. The item was received by them within the 30 day period and I got a refund with no problem at all. From the reviews I read here, these customers seem to be under the wrong impression about returns, which is their own fault. Any company you buy from who has a 30 day return policy, it always means the item has to be received by them before or on the 30th day. It does not mean that you mail it out on the 30th day...they have to have it by then. That's just common sense.

Ordered a pair of shoes and top with Evine. Shoes were too small and top too large. Spoke with Nyra in customer service who advised me I would have to pay to return the items, because the items I purchased did not come with paid labels. I ask how would I know that an item I purchased came with one, she said I wouldn't. Needless to say, I will not be purchasing anything else from this company.

I ordered an area rug and they canceled the order on the day it was scheduled to be delivered. When I called customer service they acted as if they didn't know anything and then I received an email notification about my order being canceled the next morning. Do not shop here!!!

I placed an order online for 4 sheet sets (1 black, 1 blue, 2 orange) on my cell phone and didn't see the shipping info due to the size of the screen. When I received the email acknowledging my order it had the wrong item quantity. I issued another order for the 1 missing sheet set (orange). I received a confirmation email that my order was processing and it had all 4 sheet sets, so I cancelled the order for the 1 (orange) sheet set. I later checked my order to see when I would receive it and notice it going to my old address I had not lived at in almost 2 years. I emailed Evine and updated my address. I called UPS to change the address they deliver to and they informed me I could not due to the shipping method chose by the sender. Evine responded to my email saying when the product is returned my order would be cancelled and my account credited.

Evine Live's return policy is deceitful, conducts unfair trade practices and unfair business practices. Evine Live does not state their entire refund policy clearly on their web page or on any documentation. Their customer service representative are deceitful when customers call. Evine Live's return policy appears to be: If return is not received in the warehouse within 30 days of delivery, it is returned to sender and not eligible for a refund. Regardless of shipping method, item is to be in warehouse within 30 days, not from return ship date. It is the customer's responsibility to ensure return arrives within 30 days. The carrier has no responsibility and no consideration is given to slow deliveries. The customer service representatives do not explain this policy when contacted.

I placed an order for a Paula Dean Air Fryer and Fry Basket on my cellular phone the first of March. I have a new address since I moved the first of October last year so I changed my billing address and shipping address when I placed the order. I received notification that my items had shipped and after a week of no delivery I checked the status and saw that they had been delivered. I checked online and discovered that the items had been delivered to my old address. I called customer service to notify them of this error and their only solution was for me to go to my old address (where obviously strangers are I am sure living now since it was a rental property) and asked about the items.

I received a letter from a collection agency representing Evine Live saying I owed them $13.14. I immediately called Evine Live customer service because I knew I owed them nothing. My value pays had been deducted on time each month from my bank statement. The rep at Evine confirmed that I owed nothing. She said I should speak with the collection agency. I called. They were closed. I left a detailed message explaining that I owed nothing & that it had been verified by Evine's rep.

I purchased several items from Evine and also returned several items. When returning items my understanding is if the item is dropped off at the post office for a return as long as it is postdated prior to the 30 day return date & the customer keeps their post office receipt "the date" on the receipt is the return date & should be honored as the return date. The post office explained that an employee from Evine comes out to the post office once or twice a week to scan & process returns (items that have been dropped off). Well I dropped off my items on January 30, 2017. The last day to return was January 31, 2017. The Evine employee scanned the items at the post office on February 4, 2017 & some of my items were honored & refunded & 2 items were not.

I have been shopping with Evine for many years back when they were called ShopNBC and I believe they even had another name. I actually made a few purchases there on ValuePay during Christmas. I recently ordered an unlocked cellphone for $219 on ValuePay. They cancelled my order based on credit. They cancelled it because they ran a credit report and said it was over my limit. This would be fine and good if I wasn't a long time customer and didn't pay my ValuePays. Also 5 years ago, I purchased a mattress from them at $700. + on ValuePay. There was no issue.

If a negative star would be given I WOULD CHOSE that! I ordered 5 shirts from One World. They said to go with the chart and if you would like to size up. Well that's what I did to make sure I didn't have to returned them. I received all 5 shirts and they were fine but HUGE!! And I don't mean just big. They were HUGE! Ok, next step - calling customer service! Oh well that was a mistake. They took forever to answer and then I explained my problem. Then I was very nicely informed that I could use the smart label and then they will send me the shirts with the new size.

I purchased 2 Paula Deen induction cookers, thought it was a good price and I bought the extended warranty. One was a Christmas gift the other was for me. When I ordered these I really had reservations because I own 2 NuWaves which I have not had any trouble with. Paula deen's was pretty well. The first time I used it was the end of Jan got a error message that the thermostat was broken turned it off, it stated again and same error message. I returned it and ask for a credit to my account. It cost me over 14.00 to return it. After three weeks and no credit the UPS brought me a package from Evine. There was nothing but a letter stating it had been thirty day and they would not refund the purchase price. I called evine and told them that I had spent several thousand dollars with them and I would never purchase anything from them again. Listen up. Stay away from paula deen's product. They really are not good quality.

I have been an Evine customer long before it became Evine. During the Christmas extended return time I attempted to order a Pamela McCoy coat online. The website kept kicking me out, so I ordered by phone. When I received the order there were three (3) coats! I called Customer Service and was told, "No problem. Just return the 2 that you don't want." I became very ill and unable to get them back in the mail until January 30th. The advertisement on TV says, "You have until January 30th to return." The coats were unopened and in original shipping packaging.

When I ordered shoes from Evine, the order representative did not mention Evine's return policy. If I had known you have to pay to mail back products, even if they are the wrong size, I never would have ordered the shoes. There is no mention of the return policy until the shoes arrived. Evine is making money from every person whether the product works or fits. DO NOT ORDER FROM THIS COMPANY!!!

My account has been closed/blocked for months. Unable to get anyone to help with the problem. All info on profile is correct and no monies owed. They canceled an auto delivery without notifying or giving an explanation. If not for Isomers skin care products, I would forget the channel. A shame because Shop NBC was always a pleasure to deal with. These people do not care. Their Customer Service is closed evenings so unable to service those who keep later hours. Would not recommend them to anyone. Needs new management. Would appreciate a reply.

On 2/5/2017 I ordered a product by mistake and cancelled. At least that's what I did.. It showed cancelled on my page. I then went ahead and ordered a different product same vendor. About a few days later I receive an email from Evine that both orders were shipped. So I went to EVINE and emailed Customer Service with my complaint and told them that I was going to return the item, and I did not want to pay for return fees. Well guess what. They refused to acknowledge both the cancellation and the fact that they did not receive an email from me..

Do not buy from this company. I ordered 2 of the same tops in 2 different colors. They shipped only one. When I called they indicated that they were going to do an investigation and I would receive a email in 6-7 days. Well I never received a email. I called again and they said that they were still doing the investigation and to check back in about 3 days.

I ordered a purse and wallet. Upon receipt of the box, it was opened and smashed. I received the purse but the wallet wasn't in the box. I immediately contacted the company. I explained. They said they sent paperwork for me to complete. Didn't receive it. They said that they would mail the paperwork, they emailed the paperwork. I sent pictures and statements to Evine and the 2 credit services that they have turned me into. I am now on my third credit services company sending me more paperwork to complete. Now they are asking for a notarized letter stating I didn't receive the wallet. I am a notary... I will give them one. This is not a company that understands what the meaning of pictures are!!! I wouldn't do business with them ever again. Their products are inferior.

To every customer that Purchase from Evine live, please pay attention to your bills, your credit card, they will overly charge you for the same order over and over, I got so feed up with the same problem every month, I call Evine live once again to question them about my bill, the frustration they put me through was unbelievable, so I ask the person on the phone how much was my bill. I was told over $300, so I paid that just to be free from them, to make sure I was done with them I call the bank to make sure to close my account out to find out that I owed the credit card another over $700. I was told that I shouldnt have paid Evine live, that I was to pay them, I stayed on the phone back and forth over two weeks trying to get it straight out. Never did, Evine live is not cut out to be all they say... be careful.

I received a letter from Synchrony Bank dated 1/23/17 yesterday. In reference to some account called EVINE Live Credit Card account. I looked up who this could possibly be from as it was stating that they "closed my account", which I don't have one? Apparently Synchrony Bank and EVINE Live Credit Card was formerly Shop HQ. Which I haven't had for at least 5 years? And, I had paid off the small amount I did have way back then. My question for anyone reading these reviews is has anyone else received such a notice? And, what avenue can I take to get this false report of my credit rating being lowered (per the letter) other than contacting the credit reporting bureau? Thank you.

I ordered an item as a gift for my husband on 10/4/16. I returned the item on 1/7/17 as he did not like the watch. The return policy was anything purchased after 10/8 was eligible for a holiday return. I was not aware of that. I returned the item to have it resent to me, with additional shipping charges. When I called to discuss, the initial representative was not able to assist, and I asked for a supervisor and they refused my call. Then today I called to the Executive Resolution team and was basically told to just accept what had happened and they would make NO exceptions. I was 4 days off of the delivery and will accept that fact that I did not know the holiday returns but I would suggest consumers being very aware of the policies with this company.

I missed two payments because I had spine surgery. I had on file a cc that was closed which I was trying to switch online but couldn't because they blocked me. They blocked me from putting things in my cart as well. I called today and paid off my entire balance but online I was still blocked. Prior to this I received a collections letter. I called the collections place where I paid as well but was never reported to my balance that I paid. I am disgusted with Evine. I deserve an apology and my money back from the collection agency. I would never recommend this company to anyone.

Cozelle Buy One Get One Microplush Jumbo 80" (item#457879)- These blankets are 100% as soft as advertised. HOWEVER they leave fuzz everywhere you set them! Even after washing them, they continue to shed. The fuzz is nearly impossible to remove from any other type of material. DO NOT PURCHASE IF YOU DO NOT WANT FUZZ LEFT ON YOUR FURNITURE.

Saved and purchased my boyfriend an Invicta Watch. Gave it to him as his Christmas present. He LOVED IT. It didn't work. Phoned Evine. Was told the only way to ensure getting the same watch I'd have to buy another one and return that one. Was told there were 61 still available. Talked with my bf when he came home. He said he would buy it to ensure he got the same one. Phoned Evine to order... SOLD OUT. Decided to call Invicta to see what they could do. 2 hour wait on recording to speak with a rep. After reading Invicta warranty... learned after shipping charges, insurance cost, a 28.00 charge just to inspect the watch... we have a beautiful Invicta watch that doesn't work. Good luck!

I have sent numerous notes to Evine to release my monies for a order they canceled. I've been told one story after another by their reps. This is annoying and unfair. They said that because someone in my household owes them they can't fulfill a order for me. Ok, but why hold on to my money, I can't make them pay them. Why are they jeopardizing me. Very poor business policy and unfair reps. I'm researching this company to find out who the owners are to send information and seek help from them to have my funds released.

I did make some purchases since last January. At that time did not have online banking, and didn't really pay much attention to bank statements. I'm bad I know but now going back I have gone through my account and OMG January charged 35 payments, Feb 23 payments, March 15, April 52 payments in one day, May 10, June 7, July 12, Aug 13, Sept 13, now they charged me a total of over 2,3000.00 of which most items returned except 12. What they did is rather than charge me a monthly value payment they took the whole amount, and when I returned the item all I got back was the first payment and charged again for S&H so some of my refunds ex. One was -24 cents. I have written and asked for my money back as I don't have the item but was still charged the full amount, one item I made 11 payments.

I will from now on track every step of my package from Evine, because if UPS delivers to the wrong address, this is the customer's problem. Even if Evine can plainly see on their screen as well I can also see tracking went to wrong address. UPS states that this is the address Evine gave us and Evine says "no we gave them your address in OK not MO". Because there is no quality control with Evine verifying the packages are delivered to the correct address I am sent a letter stating; "EVINE CLAIMS INVESTIGATION DEPARTMENT OF LOSS PREVENTION" and also demands me to get a NOTARIZED copy of my signature!!! Also states: "I am aware the submission of a false, fictitious, or fraudulent statement may result in imprisonment of up to 5 years and a fine of $10,000. In addition a civil penalty of up to 5,000 and an additional assessment of twice the amount falsely claimed may be imposed."

I ordered the.5" LCD Touchscreen Smartwatch for Android or iOS w/ Two Straps on Dec 4. Website said it would be delivered by 12/20. I emailed customer service on 12/19. On 12/20 I received it was an advanced order (which it didn't say online) and it didn't ship yet, that I will receive it by 12/23. 12/24 I emailed and said I still didn't get it. Their response was that it wasn't coming until after Christmas. On 12/26, customer service said it was shipped and I should receive it today 12/26/16 or tomorrow 12/27/16. On 12/27 I emailed that I didn't receive it. On 12/28 Evine responded that my order has not shipped. They are currently waiting for additional information from the warehouse. How can you tell me before that my item has shipped and now tell me it didn't ship?? Dishonest, distasteful, downright shady company. I ended up cancelling this order - not sure if I would had ever received it. Buyer Beware!

I ordered multiple items including a watch for my grandson for Christmas. It was guaranteed by Christmas in fact by Dec. 20th. It never came. I have called four times. I was told I could not cancel my order even though they have no idea when I might get it. I spoke to Dequisha (floor supervisor) today. She said she would attempt to cancel it today but wouldn't know anything for 72 hrs. It was my first time to order from EVINE and my LAST!!

Bought my husband a smart watch December 4th. About 1.5 weeks before xmas emailed them for status and was assured it would be received before xmas. Xmas eve emailed them again and was told the order was an "advanced order" and would not be received by xmas. Offered to reimburse shipping, advised it would be received a day or 2 after xmas. 2 days later emailed them and they said they were not sure when it would be sent. Very disappointing as this was my "big" gift for my husband this year.

EVINE touts its value payment option as simple and easy. Well it's a far from simple. After being a customer for over 25 years I'm canceling my account. Went to purchase an item during a special sale on value pay and was denied. Called their CS Dept. was passed to Credit Dept. where I was informed I had reached my credit limit to purchase. Apparently each customer has a 'secret' credit limit only known to those in the Credit Dept. It's never shared with the customer upfront. You only find out when you get denied the value pay option.

Want to make this really easy, because I can't stand thinking about this company. First getting to a person in the return dept. is impossible, because the automated phone won't get you there. The employees and their lack of knowledge is terrible. A lot of training is needed with this Company! I will never have anything else to do with this place. I did look at previous reviews and could not imagine that they were that bad, but they are!! I am still waiting for my return to get taken care of and it has been over 3 weeks.

Purchased my favorite style shoes, Sanita, from EVINE Live. Thought was great bargain; however, wasn't able to receive a pair that fit even after returning a couple of times. They were very narrow, arch supports misplaced. This has never occurred in my many, many years of wearing Sanita or Dansko shoes. Failed to notice there is a red/white British looking flag in the shoes, this was quite odd. HERE IS the kicker for anyone considering an EVINE purchase. When I spoke with Leshonn **, Executive Resolution Office (EVINE) in October 2016, he confirmed that Sanitas sold on EVINE Live are not original!! And no, I didn't get a refund either. So... you've been warned by many purchasers, shop at your own risk.

DO NOT EVER ORDER ANYTHING FROM THIS COMPANY!! I ordered an item over a month ago, with delivery guaranteed by Christmas, and it has still not arrived. I contacted Customer Service and received a poorly written email promising delivery by Christmas... obviously a lie.

I ordered a very nice watch for my son for Christmas in November. It was supposed to be delivered before Christmas. It hadn't come in so I was getting worried and called customer service. When she looked she said the label had been created but that was all she could see, so she did some more research to find out that they were out of this watch! I asked her what were y'all going to do just wait until Christmas and then notify me that you made a mistake??? I asked to speak to a manager and she told me none were available. How convenient! She took down my number and said a manager would call me within 24 hrs! That's a joke. NO ONE CALLED.

The reason I am typing this review is to let folks know the experience I had with Evine online shopping. It is the worst. How can you accept someone's money when they order a product say its order then if you're not "approved" for their Evine credit then they cancel your order without telling you. Don't you think they should let you know you're not eligible to purchase anything if you don't have this credit instead of taking someone's money they could've taken another route with. I am very upset about this, therefore they will no longer get any of my business. It's very dumb how they place your order then the next day cancel it without giving you a call or telling you why so you sit at home excited thinking your order is coming but it doesn't, it's been cancelled thanks to these **. I just know I'm done with these people. I hope whoever use them in the future have better luck than I did with these people.

I attempted to order a 65 inch UHDTV on the Evine channel. The amount was $899.00 to be split into equal payments of $166.00 on my credit card. Approximately 1 and half weeks the tv arrived, I Immediately saw the wrong size had been sent to me, a 60 inch. I did not even open the box, I called Evine. At first I was told that there were no 65 inch tv's available for sale, they are sold out. I said "no problem I will order again." I then asked about returning the tv. The customer service rep replied that it would cost me $150.00 to ship it back. I told her she was wrong. It was advertised as free shipping and handling and returns for Christmas were to be free also. The rep said "wait let me check." She came back and said I was correct and said that they Evine would be contacting me within a few days.

If there was a lower rating than a one star Evine would be even lower. I purchased a winter coat and the size was right but the fit was horrible! The sleeve length was too short, not good tailoring! I order clothing all the time and never had this much of an issue. Took them forever to process my refund and they have a policy if it was not damaged, broken, etc, the shipping is to be paid AGAIN by the consumer! Did your company make up this horrible policy as an excuse to not give true customer satisfaction? I just threw shipping money out the window and not only my time to ship it back. I tell everyone I know never buy from Evine ever! I received back and forth emails and their poor excuse not to refund but charge an additional amount for shipping. No other company I know makes the consumer pay for the shipping back. I have deleted my account and they could care less if they lose another customer.

I bought a set of 3 Invicta watches $138.97 and a watch tool kit $37.00. The watch wasn't what I expected. I returned the watches and tool kit. The watches came with a return label. I used it. I paid for return of the tool kit. Come to find out Evine charged me for shipping to return the watches so I got $10 less than the amount I paid for the watches. DO NOT USE EVINE. SUCH A RIP OFF ON RETURNS.

I ordered three Waterford candles (what I thought were sets) on November 27. All three for Holiday gifts. I received one of them today and found out that it was only one candlestick. When they were presenting them on their show they were using two candlesticks which led me to believe it was a set. I called to get verification that it was for only one candle and the receptionist told me that it was for one only. I told him I wanted to return this one and the other two when they arrived. He said that was fine and that it would be almost $8 to return them which would be deducted from my refund.

I went to order an item and was told by customer service that I'm not allowed to order until I talk to loss prevention. I contact them, they don't answer. I leave messages, they don't call back. I've ordered quite a bit from them in the past several years and this is how I get treated?? I pay my bill on time every time, there is no reason at all I need to speak to loss prevention. If there is an issue with my account HSN or QVC go out of their way to call, email, or send a letter to the house. Not Evine, this place is awful please do not do business with them. Save your sanity and deal with QVC or HSN. Loss prevention is losing Evine business! What a useless department that does nothing but make long time customers leave.

I called on the day that the package showed deliver. The "representative" (I use that term loosely) told me I had to wait and check with the post office. I then was told by the post office that they delivered it to the wrong location so I then tried to get the package back and called the post office for assistance. Then I called back Evine and explained what happened to the package. A representative told me I would have my refund in 72 business hours. I have just called 5 days later because I was told I would have my refund. Then Kevin told me I should have had a form emailed to me and until it is signed I won't get me refund. He gave me a phone number the claims department and attempt to dissuade.

I recently bought my mother a Cooks Companion cookware set. The pot set were extremely heavy and had spots in it. I told my mom to return it because we did not know what the spots were on it and it was too heavy for her to handle. It was returned the very same day she received it. I had to stalk EVINE to return me my money. Customer service were extremely nasty people and as much as I was so friendly and respectful, they were nasty and even hung the phone up on me when I kept asking why I wasn't receiving my refund. Finally, they refunded the money but kept the Shipping and Handling money of $27.00. Now to many, that may not be much, but to someone like myself living on disability that was a lot!

I wanted to add my voice to that of other reviewers about value pay & credit checks. In fact my experience, as well as that of friends, is that even if your installment payments are made on time, i.e., there is no trouble with your credit card or debit card used for value pay payment, at some point they will cancel your value pay privileges & suddenly charge the balance of installments and full amounts on anything you have on auto delivery. This is done on some pretext of creditworthiness. If payments are being transacted with no issues, why would Evine withdraw installment payments. I think they do this hundreds of shoppers at a time to bump up revenue. No reasonable explanation other than they are not A list players on the tv shopping scene and need to exercise these shady non transparent practices.

I have ordered from this company before. First of all, their prices are higher than most shopping channels, and they do not have much diversity in the items they carry. I ordered an item 8 days ago and it has not shipped yet. If another company has a problem with shipping an item, it usually am told. Their operators have to always be right. When wrong, they claim they tried and true, IT'S COMPANY POLICY. If that's so, I am shopping with the wrong company. I have given up, I can't even cancel this item. It was a comforter set. I guess they had to walk it to China and have it made. That's the only reason there could possibly be for not even shipping an item after half a month.

You can buy a 4ox shirt and these idiots charge you 5.99 - 6.99 for everything. When I asked why... Their stupid answer was... "We haven't been around as long as other shopping channels..." Didn't know I remembered when it was shop HQ... Sorry excuse for a sorry channel!!!

This company provides goods and services. The goods are nothing special and the service stinks to high heaven. On November 4th I placed an order. Three days later I received an email stating my order had shipped. It didn't ship until the 9th. The item is still sitting in La Vergne Tennessee on November the 11th. This has happened with every order I have ever placed with them. After contacting three different customer service representatives, who could care less and did nothing to improve the situation my date to arrive was changed from Monday the 14th to Wednesday the 16th.

Order Date: 12/16/2015. Starting having problems shortly after receiving the tablet as it would not start up when turned on. Called TMAX & we were able to resolve issue on the phone. I noticed the screen had a "dead" pixel, but never mentioned it. Then same issue happened again, but we could not resolve it so I sent it back, & TMAX paid for shipping. Shortly after receiving it, same issue recurred, but this time I had to pay for shipping. Now it has happened again & I would have to pay again. The tablet was supposed to be a "bargain", but now I need to pay again to have a defective product mailed back and forth. I finally contacted Evine, shortly after my last contact with TMAX and received a runaround for approximately 4 months. Just a runaround without resolution. BUYER BEWARE! Evine does not stand behind their products or vendors.

Manitoba boots. The host said, "Oh they are made in Canada." No, no. Some were made in Vietnam and they used real rabbit fur on them. Disgusting. I will never buy from EVINE again. They really are awful.

Cancellation Policy - Early in the morning approximately 2 a.m. I placed an order. When I called at 8 a.m. the same day they refused to cancel my order stating it was being processed and they had no way to contact another department to cancel my order within those few hours.

I recently ordered an item from Evine and had updated all my billing and shipping info. My order was sent to my old address (I didn't realize you had to update every order, thought changing it in my profile would be sufficient). When I called Evine to see what I could do about it, they were not very willing to help, told me it had shipped already. I called UPS they told me to have Evine send them a return label and they would try to have it sent back. I called Evine again, they told me they never heard of that, never did it before, again, unwilling to help me. Their customer service leaves a lot to be desired, QVC and Amazon go out of their way for you, Evine does not seem to care whether they have satisfied customers or not. I've had shipping issues in the past, but thought it was isolated, I guess it was not.

On 9/28/2016 the USPS delivered my watch to Evine tracking # **. While doing E-Mail correspondence to their customer no service I was told on 10/14/2016 their warehouse had not yet received the watch. Nine (9) e-mails and 1 phone call later here on 11/4/2016 they are still telling me their warehouse is still searching and no settlement has been offered. Good luck to those that buys from these people and has to return anything.

There is no way to contact EVINE. I have tried several times. I went online to change my credit card info. They never changed it. I was charged and got a 30.00 penalty with my bank. I wanted to pay it off. NO CUSTOMER SERVICE WHATSOEVER. They should pay me back for that charge. My next step is contacting my attorney. Nowhere did I get an email stating how many more monthly payments do I have. This is why I changed my card info. So that I would not have any issues. I WILL NEVER RECOMMEND EVINE TO ANYONE.

I ordered 2 sets of bakeware, when I tried to return them I was going to be charged twice what it cost them to send it to me. They refused to send me a return slip for the same amount it cost them to ship it to me. BEWARE Of EVINE's return shipping. It was going to cost me $30.00 to send back baking pans. More than the pans were worth.

I purchased the Waterford cake pedestal last week. It isn't very pretty. I gave it a bad review but what I didn't realize is that it has razor-like feet on the bottom. It got moved left to right a bit on my table and I have the deepest gouges in my table from it. I could not believe it! It's the heaviest piece of crystal. I can't even believe it is crystal. My table is ruined and I have to pay $13 return shipping on top of the first shipping. So I am paying darn close to $30 for the privilege of having a ruined table. What the heck is their quality control doing? They don't care. It's awful. I'll never order anything from them again.

I purchased a coral necklace from Evine Live. I wore it to work over a blouse. When I came back home, I noticed the color of the red had bled onto my top and stained it so red and so bad. I immediately called & complained! The date was exactly 30 days from the time that it shipped!!! They blamed ME for not realizing that the coral would've transferred color to my skin and to my clothes!!! They don't care one bit and don't stand behind their product. When I put a review, it was not posted. When I went to their Facebook page, I was blocked.

I purchased two mattresses from Evine at the time they were called ShopNBC. They stated that the beds had a 10 year warranty. Well one of the beds its completely sagging. When I called them they stated that I had to go through Serta which is the beds manufacturer. I had to pay them $35.00 to come check the bed. Then Serta would not honor the warranty, that the bed was stained which is totally LIE. The bed has always been protected with a mattress protector. Bottom line is I spent over $1,000 and they refused to honor their so called 10 year warranty. We have only had the bed for about 3 years or less.

I purchased a new tablet from Evine June 24th 2016. I wasn't sure if I would keep it for myself or gift to one of my grandchildren for Christmas, so I did not open it within the 30 days return period. Recently my computer stopped working and after a few days without the computer I decided to open the tablet and use that until I got my computer working again. Much to my chagrin I find I was sent a used tablet with scratches and even hard small droplets of something (who knows what) on the screen. I attempted to use the tablet, but it would not function.

I cancelled an auto-ship item in June 2016, by phone via Evine's customer service rep. They shipped the same item again August 2016 and now October 2016. I called customer service and asked them to cancel the Auto-ship again and refund me the Prepaid postage since the auto-ship was their error. They agreed, but never refunded the $6.99 x 2 for prior shipping. Now I will have to call them again to ask for 3 shipping refunds. The items were returned the same day as received and I was never credited the returned shipping as promised. I checked the website under my account and noticed that the customer service person never updated my account. This is not good business and I will not order from EVINE again.

I purchased a bluetooth headset from Evine in August and 2 weeks later the headset just stop working. I kept plugging it up hoping it would catch on but it never did. I called Evine customer service to ask if they could send me a return slip even though it was over the 30 days. I still shouldn't have to pay for a product that stop working in a 2-month period. It don't work but I still got to paid for it. I could see if I had it for a while but I just got it. This is why I don't like shopping online. I don't think I will be shopping from Evine again. They didn't even try to help me.

First time I ordered from EVINE. I never receive my package. Took me over 2 months to receive. Just received order and something is missing. Both times has been horrible. All I want is my order and I expect what I order to be in the box. So now it will probably take me 3-4 weeks to receive my vitamins. Very frustrating!

Bought this little Trio (brand), 7" Tablet from Evine. Pretty little thing. Aqua color. Open box, Wow! Nice! Then let's turn it on. All the fun stops. It starts displaying all sorts of letters but no one is touching it. OK can Evine offer me another? Nope only offer call warranty company... OK fine I get some 20 year old sounding punk who starts asking for this number and that, My response? I do not have those numbers, so he says call Evine. Evine tells me to call warranty Dept who then once again ask for these "special" numbers... in other words "Go away boy. You bother me". They started barraging my phone with calls wanting me to finish paying them which I have no intention of paying more on this piece of junk trio tablet. Beware of Evine you, will only get apologies and JUNK!!! BEWARE.

I purchased an 'Ultimate PC SUITE' Dell Laptop from Evine on 8/11/2016. Being a senior citizen I waited til my children were here to try to sign on 9/25/16. I'm not computer savvy and technology is so foreign to me. The number for Express Tech Support 24/7 hotline # 800-885-5866 is simply someone trying to sell me a $100 certificate to be used by anyone in the family. Very high pressure. Not tech support at all. This so irritated me. I'm unable to sign on and the lifetime support we were to have with it is a farce from what Dell tells me. It'll cost for them to reset the password on something I've never even used. Now it's past the time to send it back so looks like we're out the $600+ we paid. I just feel we've been taken and Evine should not even be allowed to be on TV.

October of 2015 purchased LG Tracfone. Last week, September of 2016, phone would not hold a charge nor take a charge. Advised by Tracfone to mail back phone. They did not advise me what they would do. They sent me refurbished phone, blank. I lost all my information. I lost my phone number. They took my phone case. Will do nothing for me. Called Evine Live where I purchased phone. Their return policy is 30 days. They do not stand by their products. Don't purchase anything there. Now, I have no phone. Phone less than one year old. Evine sells garbage.

I was charged $18.99 for 3 Day shipping on 9/18/2016 but I received email for a delivery date 9/28/2016 not acceptable, when I notified them they told it wasn't in stock, they were waiting for a delivery. They are deceitful and not trustworthy... They should have said not in stock - will notify when back in style.

Whatever you do don't purchase this Chinese made product. I wanted an Air Fryer with a large capacity and was duped into paying $120+ for this unit. During the very first use the stirring paddle melted halfway through the cooking cycle. Had I not been vigilant it could have resulted in a serious situation. I wrote a review warning others of this issue but they refuse to post it on their website. After writing to Customer service I got a reply stating I would be contact by a customer service representative within 72 hours.

I ordered a twin and a queen Cozelle Microfiber Embroidered Vine Sheets. They are so cheap. I washed them in cold water, and dried for a short time. They fell apart. I paid $49.58. I really wish someone would call me and I want my money back. I feel this product is very cheap and I cannot believe I paid $37.60 and $11.98 for shipping. I am so unhappy, and I do not believe I will order anything else from Evine. Well, I do hope I either get an email or a call and yes I want a refund for this purchase!!!

I called EVINE after making payment on a past due account three times in error. I had received notification by mail on two value pay accounts, where payment did not go through. I called EVINE to have one payments transferred to the other account that was due. The rep said they can't do that, so asked why. She said they just can't. I just didn't accept that as an so asked for a supervisor, Olivia who basically gave me same line, started laughing at me and hung up. So now I call back for a manager, I told the Kevin who answered that I wanted a manager not a supervisor. He proceeds to tell me they're the same thing, I told him they are not. After being on hold for a few minutes a woman comes on the line, saying "Kevin." I said, "It's not Kevin." She did not address herself. I had to ask her name status. She said her name was Daniel, and that she was a senior manager.

Several months ago I placed approximately six orders with Evine. I tracked the orders through the UPS website. The orders were shown to be delivered by UPS to my house at the same time. My son was home all that day but did not see the delivery person let alone the orders. When I got home from work I called UPS to find out where my orders were delivered to. I actually spoke to the UPS driver who admitted he delivered them to the wrong house. By the time he went back to the house the merchandise was gone and the homeowner claimed they did not see the deliveries. I immediately called Evine to let them know my orders were missing due to UPS delivering to the wrong address. A few days later Evine sent me claim forms to fill out so I could get a refund on my orders. I filed the claims and was refunded my money.

Charged me $573.00 for unwrapped skin product placed in a plastic velvet bag in a black box with no paperwork. Totally unsanitary and refused to take product back, I would not trust this company to buy anything, even bubble gum! Nasty people who place you on a long hold and promise things they never deliver on... It is sad that companies are so greedy and rude. They only want your money. I have filed a report with the FDA to report unsealed products that they shipped. The only good thing is that they don't sell baby food. If they did... throw it right in the trash. I guess this is what you would call a fly by night company. Should have researched them first.

I had ordered 5 pieces of clothing from Evine. 4 shirts, 1 dress and a lightweight duster. I was charged separately for each individual item to ship even though they were all shipped in the same package. The shipping was 23.00. Outrageous. The quality wasn't as good as I would get from QVC or HSN. I sent 3 of the pieces back and had to pay for the shipping back. It took forever to get credit back to my account. When I called they said they were backed logged. That took a month. Needless to say I don't use that company anymore.

I have been buying from EVINE since it was ValueVision. I have never had a problem on my purchases or returns. I always use ValuePay and pay with a debit card. All my orders have been delivered on time and in great condition. Very nice and helpful people. Looking forward to many more purchases. Thank you!

The bill for ALL mailing and return fees. Other better online co's I have ordered from email return labels. EVINE fees are higher than most. I will return ALL of my orders in ONE box for ONE fee. Very DISAPPOINTED with EVINE. Never again, I will continue to order from HSN, QVC etc. I have advised many friends & family of this issue. They also agree, as much as we order from these shopping networks, their help with mailing fees is much help. Again, NO THANKS EVINE!! I was billed 11.00 dollars to return 1 pair sandals. Go figure!!

I purchased a One World top on 6/23/16. I returned it on 7/2/16. Never heard a thing. EVINE placed it back in stock on 7/13/16. No return was ever processed into my account. Called them and they said after return shipping fee there was nothing left to refund. Okay, I get it, I used EasyPay, but couldn't they at least send an email saying this? Over the past year I have been buying from them. They have gotten progressively worse customer service.

I have paid off my account at least twice and I still keep getting statements that I owe more. Last month I called and told me that I owed such and such amount and that would be all. Well again here in August I got another statement. Also they have charged me 3 late fees for no reason. Also, I received a refund check that I paid too much, but the next month they added it back into my bill. I called and was given a stupid statement. I calculated up the charges and, indeed, they charged my refund check back into my charges. Also, I sent back an item and they returned it back to me with a letter that said I had previously tried to return this item and therefore, they would not accept it back, which I had NEVER tried to send it back. I am very angry.

I have been with EVINE Live for 10 years now. I have bought jewelry, sheets, kitchen items, and I have only sent back a few items and they have been prompt in returning refund. The rings I have bought have been appraised much higher than what I bought the item for. I will continue to be a loyal customer to EVINE Live!!!!

I purchased a Sleeping Beauty from Gem Insider. I was so excited to have this ring & had hopes to pass it on as a family heirloom. A few weeks ago two stones fell out & now the ring is completely useless. The stones were a very odd shape. I called Evine & they no longer have that ring & she told me that Paul does not do repairs. Now what can I do? This ring was made in China. All this has been very upsetting.

I ordered Cook's Companion® 4-in-1 Chill, Brew, Filter & Infuse 3qt Tritan Pitcher - 461-177. It's a pitcher with a cylindrical compartment in the middle that fruits can be placed in to infuse water. The design is very awkward and stupid. At the top it has crevices that are unnecessary and impossible to reach. After only 3 weeks of use the top compartments started to show spots of black mold!!! I tried my best to clean it but since it's designed in a way that can't be reached for cleaning, I couldn't do anything. So I called evine.com immediately and said that I want to return it. They sent me a shipping label and couple of days later, when the UPS guy came for a pick up, he picked this up as well.

They stole from me. Canceled my order that I made with a pre-paid credit card. "The name on the card didn't match the name it was being sent to"... After a week... Because it was a gift that my step-daughter wanted I went and ordered it again with my credit card info. It was again canceled and flag as fraudulent. Called their fraud dept. Thought I had it all straight. Got a call at my job from EVINE with my bank on the line wanting all my information- SS#, date of birth. Not feeling so safe with one of their employee having all of my credit information. Will NEVER, NEVER use this company again... EVINE is the FRAUDULENT ONE!!!

They sell cheap merchandise, it is awful and they charge a lot for each item you order. STAY AWAY. There really isn't anything that they sell that is quality and if you want to order a few things in one day it is at least if not more 4.99 to ship. So not only are you not getting good Customer Service and quality merchandise you are overpaying for each item.

I ordered 2 creams and was sent an invoice stating they sent 2 creams and was billed for 2 creams but received only 1 cream. I called customer service and told them the problem and after they told me all the steps they had to go through to see if indeed I was correct. They had to send a letter to me and they had to send this to that department and something to another department and then I would be notified by email if I was going to get the cream. I told them to forget it and I was going to send back the cream as I have been a long term, good customer. If there is a problem with the other 2 shopping channels they send out the missing item right away. I have now cancelled all my auto delivery items and will never buy another item from Evine again. The worst customer service in the world!!! They lost a good customer who buys a lot of items from them. No more and I will tell everyone I know to never buy from them.

Please be advised that if you are going use the value pay service, Evine will do a credit check. I was not aware of this until now. I checked my credit and there it was. I had no idea. I would have paid for the entire purchase and not used value pay. Evine does not need your social security number, just your name and address. Equifax is the agency that they use. I called to ask about the inquiry and the credit department was so rude. Fyi, the name submitted for the credit check from Evine was different than my name on file. I recently got married and did not change my name on file with Equifax. That did not stop that credit check, but I could not even see the results of the inquiry dispute until I faxed over a copy of my SS# and driver's license. Customers beware and read all the fine print. I will not purchase another thing from this company and as for Equifax... They are all in bed together.

I placed an order for a 55" television on 7/8/2016. I order from several at home shopping networks and this is by far the worst experience I have ever had. I did not receive the television until 7/21/2016 because the television was shipped to an incorrect address. When they called 7/14/2016 to confirm shipping I advised that the address they provided was incorrect. They then advised me that it was very hard to change an address once the product had shipped (not my problem). They then had the package rerouted. Again, not delivered until 7/21/2016.

Cook companion ceramic nonstick lightweight cast iron 6qt copper - I put this pot in the dishwasher and it dulled the pot bad. It did not say anywhere not to put these pots in the dishwasher. It said hand washing recommended. That's just a recommendations. If it was not dishwasher safe it should state that or say on your program from the host. Am very dissatisfied with customer service not caring. Just tells me there is nothing they can do. I will not order anymore from EVINE Live because of your customer service not caring about the money I spent on this product.

On July 2 about 6:30am I ordered (by phone) a circular saw. Less than one hour after the order, I went on line (customer service not available that early in the morning) to cancel the order and I got a message that it could not be cancelled. It was in process. Later, I called by phone. Same response. Could not cancel the order. On July 14 the package came. It was heavy and there was no return label. This happened to me once before with them; I had ordered a ceiling fan. It looked great on TV, not so much in person. Same thing I had to pay. Almost $30 to return it!!! Because of the cost to return the fan, was one of the reasons I decided to cancel the order on the saw. I emailed them with a complaint and received lip service.

I had auto shipment or auto delivery every 90 days of a product. My first item was ordered March 28th. My first payment April 27th. May 27th 3rd payment. June 27th I was away on vacation and needed to update my credit card information which I had forgotten about. I got back on July 5th and paid the June 27th payment that was due and in fact paid it off. They cancelled my auto delivery and refuse to restart it. I find that very poor poor customer service by saying I was over too many days and getting my account up to date it was a holiday. I was away on vacation.

I bought a fountain from Evine. I received two which I bought, one was missing a part so I paid for the return and had already returned the second one before I found out a part was missing from the other. I have fighting getting refunded for these fountains for months. They continued to take payments out. I was having surgeries and wasn't aware this was going on. I started demand my money refunded and finally got an answer. They both were $279.99 apiece which I paid for except for return shipping and handling on one. They dared say they only owed me $50.00, they owe me over $500.00.

I had placed an order, back in March, for the Beekman 1802, 7-Piece Seasonal Limited Edition Goat Milk Bounty Box Set on Auto Delivery, every 90 days. I received the Spring box set and LOVED it. As the months passed, I started to really look forward to the Summer box set. EVINE, however, screwed up. The order was supposed to ship on 6/24/16, which was great because I have visitors arriving, to my home, on 7/7/16 and I wanted to give a couple of the items out as gifts. It didn't ship out on 6/24/16 due to an issue with my billing address. I contacted their customer service line and got the issue corrected. The order will ship out tomorrow!, I was told.

I've been reading lots of the reviews on here for Evine Live customer service. I was also a customer for shop NBC before it became Evine Live. I've spent a lot of money there on skincare products, clothing etc. Customer service is the worst out of any place I've ever shopped online. I purchase from QVC HSN - their customer service is amazing. I read one of the reviews where credit cards were compromised. I also had this problem and called and gave them the new credit card number.

Sent a broken phone, now I deal with the warranty company, CCR, who sent a replacement ugh!! WRONG PHONE ON THE WRONG NETWORK!!! THEY sent me a Samsung S5 on AT&T??? I'm Verizon. I currently own a Samsung S5 and that is not an acceptable format for my classes. This is what created the need for my original purchase of the Samsung Note. We had to have a Samsung Note and an HP Computer with Windows 10 or higher to connect lessons term papers and exams to our instructors.

So, I fell 2 months behind on payments due to hard times, ie, reduction in work hours. So, what did they do? They decided to block access to my online account which means I can't even access my account to get my balance let alone make payments. I find this to be really stupid. All they give me is a phone number so I guess they expect me to call each and every time I make a payment from now on. Not going to happen. This does not even make sense. I have never ever heard of a company blocking access to a person's account just to expect them to want to call them. Well, my payments will be mailed and my account eventually closed. Whether a person falls behind or not, they don't need anyone pestering them every single day. I believe they decided to block access because I have not returned their phone calls. Like this is going to make me call them.

I have found no issues with EVINE with my purchases however do expect anything from Invicta Corporate and customer service. I like Invicta watches and have around 60 of their watches but their customer service is poorest I have ever experienced. They are very arrogant and rude and I have first-hand experience of that. EVINE can help you better but do not expect anything from Invicta watch group.

Purchased item and received. Did not open as read reviews & knew made purchasing error. My mistake was having a very person in our home I was caring for... and I did not return item within 30 days. You are doomed. (I used QVC a lot and if you goof, they work with you, not Evine.) They sent the package BACK to me. (Why not call me???) I called and got nowhere so have a product I will not donate because it is still a lousy product. There must be a reason they are not eating QVC's lunch. My error was not checking out EVINE complaints before ordering something. Please be forewarned. And never have a very ill one in your home when you will lose all track of time while being a caregiver. Enough.

Ordered a pair of shoes, they didn't fit. I promptly returned them... I waited for the refund (I was on value pay so refund should have been $16)... After a month I check my accounts again and still no $16 refund... I search my transactions for EVINE and find out they refunded me $2.02... That's it. I call immediately to find out what's going on... The rep stated that you do not get refunded S&H which is understandable but you also get charged $6.99 for using their SMART LABEL to return the item!!! Seriously??? What kind of crap is that. So I got charged $14 for a pair of shoes that were ugly in person and didn't fit anyway and I returned. Never again. Just don't. Don't order from there.

I wish I would have read the reviews in advance! I ordered a pair of pants online from them. The fit was really terrible. Too short and too big in the rise. Not to mention, the materials and workmanship were cheap. I went to return them and it ended up costing me $13 in shipping the order and return. Try to find what you need elsewhere. This company is a major disappointment.

I ordered 3 items: 2 bluetooth headphones and a tablet. They took out 3 payments and not the last 3 value payments. I tried to order a new item they would not take the order. 3 calls and a half hour later I was referred to collections. I told them I had not received an email or letter stating the payments did not go through. They were very rude. I paid them the final $44.88. I lost my card months ago. If I had been notified, this situation could have been handled. They emailed me every month for the previous payments. So now I am classified as a high risk although I have great credit and have just received an HSN credit card. They need to get the BUSINESS department together! I feel like a victim.

I have used Evine for the past year, making many purchases. When I called to bring my 'no refund' issue to their attention, they asked for the Order number, said that it was refunded and thanked me. I checked my bank - no refund had been logged. Responded back to same email and this response came from a different agent. This one needed different info: I responded to their 'no response'. I spoke to Alicia, Rebecca, Jessica, Steven, Pasmina and Martha. Each needed different information, each kicking me further down the road. Several kept referring to a return they did make. Not the NINE I was reporting, but one that they returned. They continue to say "thanks for contacting, I hope we've helped you". I will never order from them again, and I will tell everyone I know that they aren't an honest business. I have ordered from HSN for years now and have never had an issue.

I just had to give my opinion when they were ShopNBC. I paid my account off, then I hear from a collection agency. I had to pay the balance again. The reason I couldn't do anything my husband had just died from cancer. I had gone through all our papers. One stack to keep, other to discard. Well I discarded the one I was supposed to keep. So all receipts gone. They knew I had paid because one person I spoke to told me that it had been paid but they could not lose their job and I wouldn't ask them to. They are after money no matter how they have to get it. You can get your money and be nice about.

I have shopped with EVINE for a few years, always paid on time with value pay, then I was hospitalized due to cancer and yes, my friend who was suppose to oversee my bills and deposit a check fell short of doing it. As soon as I was discharged I checked my bills and found this out. Now that I missed a couple of value pays by 2-3 days they took value pay away and sure reported me to credit. I sick about this, makes me look bad and fighting stage 4 cancer which has come out remission is enough to deal with, NOT THIS STUPID COMPANY. I SPENT AT LEAST 20000.00 WITH THEM, ALWAYS PAID ON TIME... WHAT A RIP. I SHOULD sue for mental duress, causing me credit problems. Stay away from this unethical company. This is my customer number, not order number **.

CAUTION - they do not give refunds on food that is not good as QVC does. So think twice if it is worth the lost of that amount of money if the food comes and it is not good. I ordered Paula Deen cakes. Normally love her food. They were tasteless, not at all like the host on Evine was describing them. I tried to return them like I do with QVC (basically they just issue a refund). I was told since we ate two of the three (not sure what else I would do with them), they would only refund for one although their policy is no refund on food items. So think twice before ordering! QVC's policy if very liberal, but almost all the food I order from them is as they say it is.

Depending on who you get in customer service, your request are on deaf ears. I bought a Galaxy S5 which was suppose to be unlocked and work with any carrier, but it did not so I had to send it back. I got an older lady the first time I called back about returning and she sent my label out right away. Once I got the label I sent it back and tracking was easy. They got it within 6 days, but have not applied it to my account. Well that was 12 days ago and the return has not shown up on my account as of yet. I called back and got a young man who sounded as if he did not care one way or the other. It has been 15 days and I still don't have my money and it has not shown up on my account. I am talking about close to one hundred dollars, and this phone was a birthday gift. Needless to say the next time I order anything it will be with someone else.

I bought a mattress topper that ripped & clumped before the 2nd payment was due & they refused to replace or refund. I then bought a gem ring & the stones fell out. I ordered a different ring & received the wrong one. I ordered 2 different pair of earrings and l received 2 of the same & was refused a refund for shipping. Representatives are nasty & exhaust you into hanging up. I will never purchase anything from Evine again no matter how much I like it.

I had ordered 4 blouses and was excited to get them. I chose the dividend payment option and I paid on my first payment a total of $27.12. I received the blouses still enclosed in its plastic bag, but all 4 were in 1 bag. I only opened one blouse and tried it on, but was dissatisfied because the zipper the blouses had on the side was a cool feature, but it made the blouse very heavy and the blouses were way too long for me. I put the blouse back in its plastic wrap and returned all blouses back in the same package they were sent in. Even after I sent the blouses back, they were still wanting to deduct $1.17 for the next 4 or 5 months, supposedly for shipping. They claimed that I had sent the blouses individually and they wanted to charge me shipping for EACH single blouse.

Simple mistake in shipping caused 6 months of headaches. Order was shipped to wrong address, I called to advise them and they told me they would have UPS send it back to the warehouse. I was assured I would be refunded. Almost 6 months later I'm in collections for something I never received and they don't really care. No MANAGERS AVAIL!!! Rude customer service and all for something I didn't receive.

I have given Evine a lot of business as it's the only place I can get my skin care. They scan their reviews so you can't trust them. I could not believe they have turned down my reviews. If they don't like what you have to say they will not post your review. I ordered a jacket - they sent the wrong size. I returned it along with a top. They accepted the top but returned the jacket stating "It was passed 30 days" that was not only untrue they screwed up the order.

I purchased a mattress topper, slippers and a microplush cape robe from Evine. The fill in the mattress topper bunched up... Now I sleep on big lumps. Even after several washes, my robe sheds clumps of lint. I was sweeping lint off the floor and picking it off surfaces around my home. Recently, the sole inside my slippers bunched up when washed... They're so uncomfortable I may throw them away. All were washed according to Evine's instructions. I'm through with Evine.

I watched the show on EVINE. Gem insider showed jewelry. They showed a long, large nugget turquoise necklace I fell in love with. The price was just right With S & H and the first payment of $ 20.80. I paid with my Wells Fargo debit card. 5 payments thereafter of $ 20.80. Great. I got the confirmation from EVINE in an email how those payments were due. I received the package on the 4.16.16 Saturday. As I opened the package, there were 2 small boxes--each contained a turquoise necklace. I know a rip off when I see one.

I have never been so humiliated in my life until I began purchasing items thru Evine Live.com via their so-called value pay system. First of all, they would go in and take the monthly fee early and cause my account to become overdrawn. Then, I received a letter from a collection agency who I fought with for 2 hours trying to explain these accounts were paid in full! They would not budge! I wound up giving in and paid the bills again for fear that I may jeopardize my credit. Lo and behold 2 weeks later I received a check for a full refund. No letter of explanation, no apology, just the check! I cashed that check so fast my head spun!!! Well, I just tried to order a blouse, mind you a $30.00 blouse and NOT on Value Pay, and my account is suspended evidently from what transpired previously!

I purchased a Simmons Beautysleep "Edgemoor" Luxury Firm Pillowtop Mattress Set through Evine Live on 4/18/16, while watching the product overview on their program. During the overview it was stressed that one of the production plants was located in Hawaii. That same day I had also purchased 2 sheet sets from Evine Live after making this bed purchase. I received the sheets and was extremely pleased with the rapid process and delivery of those items. I waited a couple more days then decided to check on the status of the bed. When I checked my account, to see when I could expect delivery, I was shocked to discover that the order had been cancelled?!? I had not been contacted at all by Evine Live and was taken aback. I researched Evine Live's claim that Simmons had a production plant in Hawaii and now know that there is one not far from where I live.

We purchased a Cook's Companion air fryer on January of 2016. First of all it's been a great product, but after only 3 months we have a hard time turning the unit on, seems like a bad switch. And also only after 2 months the nonstick in the fry basket doesn't work, everything sticks no matter how much non-stick spray we use. We bought a extended warranty. We have to send it out ourselves and pay the posted cause it's past the 30 days return policy. The CSA was rude and basically told us either pay the postage or stay with a broken fryer. Was the worst customer service I've ever experienced. This was a manager we were dealing with. We left a review on their website and of course it was taken down. Will never buy a product from them again. Postage is almost as expensive as the fryer. They know after 30 days they are off the hook for everything, postage repairs, and returns and it shows in the way they talk to customers.

Why don't you accept debit payments. You are losing a lot of business from people who could shop with your company.

EVINE Live stated that my husband owed a bill to them. Told us to call the credit agency that they sold the account to. The bill has been paid years ago and Evine Live never issued any apology but got very nasty and belligerent. I believe their workers were prejudice towards me because they knew I was **, had I been ** their tone would've been a lot different!

As another review stated, Evine apparently only selects favorable reviews to post. I tried to post on two different occasions reviews that would not be deemed as favorable... They were not terrible or nasty, just an honest slightly unfavorable critique. They REFUSED to post them, and as another post I just read stated they do not give you the chance to post anything else... Not that I would have wanted to change my attempt, after all it was honest. So all this being said Evine Live's entire review process is dishonest and fraudulent.

I purchased an item December 2015. I notice tearing in it, I called Evine and the CSA was very Blunt and uncaring and told me that he could do nothing for me - it's past the return deadline. I stated to him... "so I must throw it away or wear it with holes in it?" I asked for a manager, however he assured me that one would be calling me back, but I haven't heard a word for two weeks now... Never again for me. Evine is not in the class level as QVC AND HSN - very poor Customer Service. TAKE SOME TIPS.

I am an avid online shopper. I appreciate the quality service and honest approach used by Zappos, Amazon, QVC, HSN, Nordstrom and other honest retailers. I recently made seven purchases, in two separate orders from Evine. The shoes, a brand I've worn for years, were far smaller than the ten other identically sized pairs from that company. I'm required to pay for the return. Another product I ordered, a soap and lotion set from Beekman, had a misaligned stand that rocked terribly. It also had a strong, perfumey fragrance, despite being advertised as a "natural" item. I wrote a review that warned of that and the rocking stand, as well as a glitchy spout. Evine REFUSED to print the review. I gave 2 stars and wrote an honest, fair review and they would not print it - and did not provide a way for me to change and resubmit the review.

I purchased an Apple Computer. I received it, opened it, and had it out of the box overnight at the most. I decided to send it back when I found out it was a 3rd party sale. I paid $83 for the return to insure it and get confirmation. They received it on 03/23/2016. I have yet to receive the $2000 credit they owe me. When I got it I CALLED Apple to register it. They said it was from a 3rd party. They also were hesitant to give me the 1-year warranty that EVINE said you get. I am reporting them to everyone and anyone that I can. Here I sit with the computer sent back and no credit.

EVINE advertised watch and it was BROKEN when it arrived. Called Customer service and they said just return it but declined to receive it back after 30 day policy (Broken or Not). Order was placed on Jan. 1 but did not arrived Jan 21... They took the money and refused to take the broken watch back. Under NO circumstances give this company your money. DEAL WITH MAJOR COMPANIES ONLY (JC PENNEY, TARGET, WAL-MART, MACY'S, DILLARD'S, Nordstrom etc.) Never mail order. TV scams.

EVINE has suddenly, and without explanation, deemed me ineligible to use Value Pay. This alarmed me so much that I just checked my credit score, and it is above 800, as it always has been; in other words, excellent. I also see from my credit report that EVINE has checked my credit, which is annoying, and yet I don't know what prompted this decision to deny me the use of value pay. Needless to say, I won't be shopping there in the future, because of the poor customer service. I have been shopping at the company known as Evine for approximately 20 years, going back to the value vision days. If you know anything about this company's history, and home shopping in general, you will know that the quality of merchandise offered by EVINE is merely a shadow of what the company used to be back in the day before it lost all of its phenomenal vendors. This is not the way to win business and retain loyal customers.

I purchased 2 Apple iPad from EVINE in December. When I got it I returned it back because I purchased it from another company for cheaper. It's been 3 months is not allowed to speak to any supervisor, the Representative told me that they put in claims with the post office. The last contact I was told that the package seems to be lost and that's what her supervisor told her when I ask to speak to a supervisor. I provided tracking number and I have a receipt from my bank where I paid to mail my package.

First I would like to say that I buy online frequently from many online providers with value pay and I have never had any problems with these providers... until EVINE. I decided to give them a try and purchased a few things on value pay without a problem, until now. Due to a compromise of my credit cards, all my cards had to be reissued with different numbers. In the meantime, I also moved into my new home in a different city. During this time, the account fell behind due to the credit card having been changed. I received no notification that the Value Pays had not been honored by my bank until I was notified that I had been turned over to a credit agency and was made to pay the entire amount of the remaining balance.

Poor customer service, poor "hyped up" products (in my case a Todd English pan set) and unfriendly emails after 30 days. Amazon - and many "known" stores like Macy's, HSN, etc., are the places to buy things. Delete that EVINE app. now.

I've finally had enough. There are so many options to shop from, why bother with this. The customer service representatives are trained to make automated responses by phone and email, including, "There is no one here authorized to make that decision." "We're sorry you were unhappy with your purchase." I can almost see the categories and statements they are reading from their screens. There is no sincerity toward or value placed on the customer, and individual service is not a priority. They seem insulted to be requested to do anything that can be done online, and will send you explicit directions to do so in the future.

Each time I have had to call Evine customer service, they've been incredibly rude once I finally got them to answer the phone. Funny that you can call to order something and I'll answer within a couple of minutes but when you call to make a complaint or to ask a question it takes time at least 12 to 15 minutes to even answer the phone, and then they usually have to go to someone else to get the answer. I have been hung up on. I have been treated really rudely. The last time I called the lady just said "oh well" and hung up the phone. I have asked to have supervisors call me back and have waited and waited and waited and never get a call. It's not bad enough that you have to pay shipping both ways even if something doesn't fit or if something is defective like the sweater that I got that someone has obviously worn with very strong perfume on.

I did order several rolls of removable wallpaper all in different patterns. I hadn't moved into my new home yet and after I did I realized the one pattern wasn't going to work. They returned the roll to me and UPS delivered the notice after it had been returned. I called customer service and the representative wasn't as helpful as usual in previous dealings. I was told the roll paper was once again sent back to me. This paper wasn't cheap. I feel that in the case of an "overdue" return especially in this case I wanted to exchange for another pattern, it would be granted. Not smart customer service. Won't be buying anymore from here.

Ordered several products just before Christmas on easy pay. After 3 months of paying on easy pay my debit card had been compromised and I had to close my debit card and get a new one. I contacted the company immediately to explain and assured them that the moment I got the new card I would contact them. They proceeded to charge my checking account for hundreds of dollars one charge after another all on the day I told them I had to close the existing debit card... overdrafting my account.

I ordered the Ronco Turbo Dehydrator for $48.62 + $10.99 shipping + $4.86 tax. On TV the host kept saying you can make HEALTHY snacks. I got the item and noticed that nowhere on the box did it say BPA free. I called Customer Service, the rep had no idea what BPA was, had to ask someone and told me the product DOES contain BPA. I was not sent a prepaid return label and when I asked why I was told that this item shipped from the manufacturer not Evine. So I am to return it to them, then they contact Evine and I will then get my credit card refunded. The cheapest shipping I could find was $22.56 AND come to find out Evine doesn't refund original shipping either so I spent $33 on a product I never used once. I will NEVER shop with them again!!!

Delivery driver showed up to deliver a TV to my house & the screen looked like a forklift had punctured it. The driver took it back & I called Evine to let them know. Customer service person "Marcy" took the call. All she was concerned about is getting the TV back. She was not concerned how I was inconvenienced by taking a whole day off work or having to wait 2 weeks to get the TV. All she said she could do was refund my money. No discount, no formal apology, no explanation of how I could get a replacement quickly. She must have been new I guess. No matter the reason, I spent $1000.00 with Evine and lost a day's pay for nothing. Will never buy from them again & will do my best to encourage others not to either.

They have the worst sheets I have ever purchased AND to ship back be ready to pay a lot. I was charged $23 for a box under 4 lbs for the garbage to go back. They are a total rip-off and their sheets are very inferior. The cords on the fitted sheet make it almost impossible to get on the bed and when you get them on the bed, they are so thin and made very poorly!! Buyer BEWARE!

INVICTA WATCH 633108 - I purchased this watch @ 595.00, as a Once Only. My husband lived it. Evine promises that once a product goes on a Once Only price it will not go lower. The other day I was looking at Evine website and noticed the watch for 399.00. I contacted Evine and ask them about the difference in the price and how something that was promised as a Once Only will never go lower price can go lower and they wouldn't offer a partial refund. Customer service said that it had been over 30 days and they could not take refund the difference. My issue is that now they have broken a trust agreement and have given a canned response. In other words Once Only means nothing.

We ordered a watch with a 10 slot dive case. When we received the order, the watch slot case was marked up and very damaged. We contacted EVINE and was told to return both items said they would resend out another order. We received the package today & do you know they sent the exact same slot case and the watch. We put tape on the box & had the extra links in the box. They put clear tape over the watch and when we called they were so rude and refused to say they were sorry & after being hung up on three times. I called The Corporate office and was worse and only offered excuses no resolution. I have left a message for Invicta corporate office to see if they can help. UNREAL.

HARD HIT ON MY CREDIT!!! NOT ONCE BUT TWICE!!! BECAUSE I CHOSE VALUEPAY??? So very angry about this... I would not have known if I hadn't randomly been checking my credit report... I immediately called Evine and received an earful of legal mumbo jumbo... I asked for help in removing the credit hits and was flatly denied as well as scolded for my "ignorance". So I paid off the outstanding ValuePay and closed my account. So very angry about this!

10 yrs ago when EVINE was Shop NBC, I bought a tv as a wedding gift & purchased the installation service also offered via ValuePay. I could never get them to arrange the installation & tried to get them to refund the charge. They didn't; I stopped paying. Turned out they never should have sold the installation service because it wasn't available in my area. They then said I was delinquent on the payment & refused to allow me to use ValuePay for anything else I bought. I tried to explain that they were the ones who screwed up & I wasn't going to pay for something I never got. They never straightened this out.

I received a credit card in the mail. I didn't apply for one. Every time you get a credit hit it lowers your credit score. They were very rude about it.

On 5 Feb 2016, I ordered a hover board from EVINE Live TV info commercial. It was a Swagway $399.00, (three hundred ninety-nine dollars). The salesperson demonstrating the model told you all the fine points about the product. He conveyed it was the best deal around and no worries about the batteries blowing up. I purchased the product. I thought EVINE Live was selling goods that are of great value and prices are all reasonable with other competitors' pricing. I spent over $400. Several days later I turn on the TV and see EVINE Live info commercial. The same spokesman who was demonstrating the Swagway hover board was demonstrating a Orbit hover board and saying all the exact same things about this product which have all the same specs, power, weight, batteries charging system, also they are made by the same manufacturer China. The biggest difference is name.

Debited my checking account 4 days early creating $141.80 in overdraft fees.

I bought a vacuum cleaner that doesn't work well. A dustbuster that was fine for five months, and now doesn't work. Some battery powered candles, and a couple have stopped working within a couple months. I bought a necklace and earrings, and the chain came bent up. I bought an electric fireplace that now only stays on for a couple minutes at a time. The only thing I have from them with nothing wrong with it is a ring and a juicer. I won't buy anything else from them.

I am a Disabled Veteran who feels he has been done wrong by your staff. I have been a ShopNBC/SHOPHQ/EVINE shopper for over 10 yrs. I have purchased nearly 200 watches and spent over $20,000... I have requested a partial refund in the price on an INVICTA watch I bought as a ONCE ONLY. Per your On-Air hosts, as well as your online Help page, the price will be the lowest EVINE will EVER offer. This is repeated during every show.

Customer service was very hard to me. Didn't even have a nice person to help me just repeating the same thing "we can't help you". Tried to explain. Kept passing me to others!! Then get disconnected. I am disabled and shop by phone. They gave me very bad anxiety trying to explain my story. I'm so upset. But I ordered from them and they said I have to continue paying. Almost threatening me. I'm not well and feel if I didn't get my orders, GIVE ME BACK MY MONEY OR SEND ME MY ORDER. TERRIBLE CUSTOMER SERVICE.

Please be aware! If you purchase any product from EVINE on value pay once only, they will continuously do hard credit check on your credit. I was not aware and every so often I will see EVINE checking my credit and it is not a soft credit check. The hard credit check goes against your credit score. When I called EVINE and asked them to stop checking my credit the woman said no. My value pay product was a long time ago. So shoppers shop somewhere else. Beware of EVINE.

I purchased a Madi Claire Purse (Ariana Croco Embossed Leather) from EVINE. It was advertised as a leather purse. The bottom of the purse came apart about 6 inches (not at a seam). I purchased in October 2015. I took the purse to a shoe repair / purse repair / luggage repair shop. The man that helped me told me the only leather on the purse was the small tag on a chain located on the handle of the purse. He told me it was made with man-made materials and other than the small tag it was not leather. The purchase price was over $70.00 but they had this on sale for about $50.00. This is false advertising. The sales staff that was showing the purse kept mentioning the excellent quality.

This was the worst experience I've ever had with an online purchase! I will NEVER EVER order anything from here again! HORRIBLE CUSTOMER SERVICE along with a HORRIBLE RETURN POLICY considering the holiday time! The employees along with the supervisor are very rude and are not willing to work with their customers!! I do not recommend this place to anyone!!

I made my first purchase from Evine just two days ago. I ordered a cookware set that looked fabulous. After reading all the horrible reviews online regarding this cookware, I decided to cancel my order. The order wasn't even 48 hours old but I was told I couldn't cancel any longer. The order hadn't shipped out yet, but they refused to cancel it. So I have to accept the delivery, then turn around and ship it back to them, all so they can keep my $18.99 shipping and handling charge. Buyer beware, I will never order from Evine again.

This is a big scam. Recently order the action pro camera, and receive the camera after a week and I open the box. They give the right camera I order but when I use it, the camera, there is a wifi password already. It means the camera is not a brand new. I call them and they give me a free return label, so I return, I mailed the camera with its accessories in the box. After 4 days they call me and they said there's no camera, return only the accessories. I'm disappointed and I said I put everything in box, they want to recharge me. How come I need to pay again without the camera? Stupid. They call 3 times a day. What a way to be rip off.

I saw on TV on 11/1/15 a set of iLive bluetooth wireless headphones. I loved the price, the item looked great. After watching the demonstration after about an hour, I decided to buy. The order came in a timely fashion. The packaging was great and my son LOVED the product. I bought these as a Christmas gift to my son. He is 16. He opened them on Christmas day. Now the item I purchased, has NO warranty (which I believe they said it DID, they meaning EVINE) and since it's after 1/31, they can't exchange nor refund. I just asked them if I can get a replacement since the product just broke. They still said no. I said can an exception be made since it's just a few days over the 1/31 period. I haven't gotten an answer back yet.

I've had the most dissatisfying experience with this year holiday purchase that I will never purchase another watch again from Evine. I am an avid watch collector and have been buying watches for 8-9 years easily with them. I ordered a watch on 1/1/16 and received the wrong item on 1/13. When I called customer service and explained they had sent me the wrong item. They told me I had to wait until they received the wrong watch back before they would ship the correct watch. I explained that it was their fault for sending the incorrect item and why should I have to be inconvenience for their shortcoming. They told me if I wanted my watch shipped immediately I would have to pay for it again. Which means they would have my money tied up for well over a week while they waited for the snail mail return label they sent me.

I forgot to make payment. My Capital One credit card and Shop Evine can't collect the value pay due to date 2 days later, They called and blackmail me. How nice. I has been their loyal customer in the past 10 year. Most of my things in house, personal stuffs from them and I kept the receipts for everything I bought from them - rough estimate over $40,000 and they said they don't my name on file. Another words they don't recognized I am their customer.

Do not ever shop here! Check out all of the complaints online. This company will not stay in business. They scam people. Their return policy for the holiday is to return by Jan. 30, 2016 and they told me if I wanted to return something I purchased during the holiday season I would have to overnight it in order for it to be credited. Any shopping channel on earth just tells you that you have to have it post marked by the return day. Please take my advice and order from QVC or HSN. They are reputable. Please also go online and read all of the terrible complaints. They run hard credit checks on people for using value pay and they never accept returns. It's all a lie and a BIG scam. Thank you!!!

I have been reading through these reviews, because for weeks now I have felt uneasy about the way they handle their ValuePay credit card payments. I'm referring to the Evine credit card that you can apply for. After being approved you're given a spending limit. But apparently you're not permitted to spend up to the limit. I did not know this then. Because your ValuePay payments are deducted from that credit card and if you have used up your limit, they then cannot charge those payments to it.

Purchased 3 products by finishing touch, they were the "Yes" product approx. $50.00 each after shipping etc charges. They were 3 different gifts. My oldest daughter doesn't live close so our Christmas with her family was a week later. Yesterday she was in town and brought hers back. It didn't work. Today I called Evine and asked for a shipping label to send it back. I talked to customer service, floor manager and then another manager. All three said it was too late, they could send me the label, however l was told it wouldn't get back to the warehouse by the 31st so they would just send it right back and it would be a waste of time.

Bought Tivio tablet Sept 27 keep in box till Christmas gift for son. When opened did not work. Called E-Vine and they would not take back. Company Tivio will only give refurbished product. So I am left paying on a new product but will end up with used. Am very mad about this. Last year bought heat surge mini glo and few months later was send notice that this was not cost effective and was offered to buy other product twice the cost.

In July 2015, I experienced an EVINE ValuePay system billing "glitch". I pointed it out to them that the monthly ValuePays did not bill to my EVINE Credit Card? They said they would look into it and get back to me. Next month came and went with no resolution so I contacted them again in writing (documentation reasons). Again they said they would look into it. I wrote again, and again, and again (always keeping a paper trail of my communication and their communication back to me). Now they put me on Collection for $16?

I first found Evine when it was ShopHQ. I was lured by the value pays and have spent too much money. Now many of those items are proving to be poor quality after just several months. I have contacted them with questions about my account. They send me to Synchrony Bank. I called them and they tried to send me back to customer service. Evine did an unauthorized credit check which caused my credit rate to go down. I am completely done with Evine Live. Poor quality! Poor customer service!

Called 11 times to no avail reference a claim. They said they would send claim form out with quick response. It has been almost a month since claim was entered, no form sent. No answered phone calls in claims department just voice mail claiming to be out of office or too busy to answer no matter what time of day. Left 2 messages. No call back in weeks. This company is not to be trusted when it comes to claims refunds and or returns. We will stick to real honest companies like QVC and HSN for future online ordering.

I recently bought a new refurbished iMac computer from them that I was told was from the 2012 but when I got it in the mail it was from 2003 and poorly packaged and all beat up. I called to complain about this and was told that they don't do business like this and they would gladly refund my money and ship me another one. I refused the other refurbished computer and just decided to purchase a new one through them using the value pay. This computer is advertised as a new iMac computer with factory 1 year warranty. When the computer arrived I open it and plugged it in to start the setup.

I order an laptop for my son. It was shipped on time. When I plug it up to charge for the 9 hours like I was told and tried to turn it on (guess what?), it won't come on. So I shipped that back, they refund my money but I have yet to see it. I also order a set of sheets. Along with the sheets, I got three portable dvd players that I did not order. I also mailed them back and now I'm catching the world of trouble getting my money back. These people (Evine) will not refund my money. So, please review before buying anything from Evine.

I used my personal credit card to make a purchase using "ValuePay". Be aware that Evine will run your credit report because this "ValuePay" program is considered a line of credit even though you are using your own credit card and not theirs. They will not tell you this "up front" unless you ask and of course running your credit report for approval will affect your credit score so BEWARE!

I ordered a dress on May 2, 2015. I did not receive the dress until January 8, 2016. I did not want the dress after the long wait. It was not good quality and I had ordered it for a special occasion. The delay in shipping was due to UPS losing the package and returning it to Evine Live. When I called to let them know I had not received it when I was supposed to they just said I could not return it since it was out of their 30 day return period. I explained again and the representative said "sorry", it doesn't matter about the reason. DO NOT BUY ANYTHING FROM THIS ORGANIZATION. I have had 3 different items where they would not help in any way with returning them.

I ordered some items in November of 2014 with a prepaid debit card. I received a call yesterday 1/7/16 from a collection agency stating that EVINE had turned me over to collections, because I didn't pay for an item that they shipped me. Now I was never ever contacted by anybody at EVINE telling me that this item had not been paid for. I asked the lady in the credit department why they even sent this item when it wasn't paid for, and why I had never been contacted by phone or letter. She told me that I should've seen it on my credit card statement that it hadn't been paid for. REALLY!!! I'm supposed to know you hadn't charged me. So I called the prepaid debit card gift card company and they told me that they can only go back a year. So I am stuck because I have no proof. Convenient. DON'T EVER ORDER THROUGH THEM.

Placed a phone order for OSO Jacket item #719-363 $18.24 +3.99 SH, order not received. Called customer service 2 days after date, told would receive and no record of order. Told me could reorder for $36 +sh. Advised of original price, refused to honor, requested speak to a supervisor, one would not come online, would have call to back, never received call back. This is not the first time the same thing has happened. I feel they are in violation of some FCC law.

Have dealt with this shopping channel for yrs thru their numerous name changes without problem until it became Evine. They pulled a hard copy of my credit report, without my knowledge, resulting in dinging my credit score. Linell, supervisor for Credit Dept. said they pull one once a year on All customers using Value Pay. I have used my Am Ex, that I have had for 30 yrs, with no problems. She stated there is a banner that they run on TV, periodically, alerting customers of their practice. Have never seen this. Said I would be returning purchases and no longer do business with them, and her comment was, "Fine". So much for customer care!!!

I placed an order for a laptop using value pay. I received an email the next day saying my order was canceled. When I called to inquire why I was told that it was cancelled due to my credit score. I think it's deceptive to offer people an option to use their debit card and then not inform them that their credit was going to be ran. Evine now has my debit card info including my security code and I'm not happy about that. I never would had attempted to place an order had I known they were going to run a credit check. I have checked yet to see if they have a 10 day hold on my money yet, like others have complained about. I will never attempt TO DO BUSINESS WITH EVINE LIVE AGAIN. I don't care if the product cost one dollar.

I have been ordering Skinn Cosmetics for several years--first from ShopHQ which then changed over to Evine Live. When ordering from ShopHQ, I was consistently pleased with the service and had no problems whatsoever. Products arrived quickly and orders were complete and accurate. That however has changed since Evine Live has taken over. My first problem occurred last year when my order never arrived. After countless calls to Evine with no promised return calls, I discovered the order had been sent to an inaccurate address and had been returned to Evine. They refused to resend the order to me and eventually did refund the cost.

I order two set of christmas lights and they send one to avoid my discount on the second one. Many other problem. They ran my credit without my permission. I'm still with my christmas gift. This company won't last.

I was unaware of the dangers of the Swagway when I placed my order. Once this item arrived I no longer felt safe in my own home. My 13-yr-old son enjoyed the Swagway but he too also was afraid it would catch fire. We decided to return the item after having it about a week. Evine refused to pay for return shipping. I pleaded with them, that due to nationwide consumer safety reports and complaints, the Swagway is possibly dangerous and unsafe. Evine refused to waive return shipping fee. I paid $30 shipping UPS to return the item. A friend recommended Evine to me, I will never order from Evine again! Back to HSN I go!!

In August, as Christmas gifts, we purchased two Striker Spy Drones on Evine made by World Tech Toys. Only one of the gifts was opened on Christmas Day. After one use of the toy, the batteries will not recharge. We had purchased a spare battery as recommended on Evine. Because of the 30 day return policy of Evine they will not take the products back for credit or refund our money. World Tech Toys will not answer their phones, voice mail says "Mailbox full". Of course the mailboxes are full because they make horrible products and mislead consumers. Check out the bad reviews for World Tech Toys. We trusted Evine, our bad. Will not do business with them again and we're out of $170 dollars for a product that was used less than 10 minutes and now won't work at all. Buyer beware of Evine and World Tech Toys!

Very disappointed! Evine offers Value pays without disclosing that they run your credit. They should disclose this at checkout before charging the customer's credit card, then canceling the order and having the customer wait about a week or so for a refund. I was notified via email about the cancellation. Tried contacting customer service and all they can do is read from their script the ridiculous credit guidelines they have. I wasn't trying to apply for a credit card with Evine, so I don't think it's right that they ran my credit without my knowledge or consent. This is such an inconvenience and I am very disappointed at the fact that Evine offers Value pays based on credit history.

This is the most despicable, disgusting company to ever do business with! I wish I had seen these reviews prior... My husband is a big fan of Invicta watches so on Dec. 11 I placed an order for a $400 watch with a delivery date of 12/23. I had the item shipped to a relative's house in another state where we were spending the holidays. On 12/22 I receive a notification that it had finally shipped. I go and check the delivery date- 12/29 "by the end of the day"- mind you this is several days AFTER we were due to fly back across the country to our home state. They didn't even upgrade my shipping for sending it out so late!!! I was upset as this was my husband's Christmas present and here it was the evening of the 23rd and I had nothing except the few other small gifts I had gotten for him.

Unfortunately my situation is very familiar with the other comments. I had a shop NBC credit card with payments coming out automatically from my bank account. Well all of a sudden I get a notice that I missed a payment. After contacting the helpless credit department about the notice, I had proof of payment on my bank statement. That particular month I made 2 payments one with a check, which I had a copy stamped and dated when they cash my check. They wouldn't acknowledged it at all. How do you prove you made payments if you won't allow a person to send in the proof. Ok now it's been about 2 1/2 years since I made a purchase. So I saw an item I liked, tried to purchase it online, and it came up declined. I was puzzled because I was sure the matter had been cleared. Well apparently I had a mystery 12.50 unknown balance. Again trying to resolve the matter with the credit department is a joke! I paid that.

I ordered a drone for my son-in-law for Christmas. Upon opening it was found to have been used before with pen marks all over it and parts missing. I called Evine. They were totally unconcerned about quality control and customer service. Their total lack of reliability means I'll never order from them again. That was my first and last purchase.

I am extremely disappointed that Evine ran a credit check on me without my approval. It was not even a soft credit check; they pulled information from Equifax. I have ordered from them before, but I will not be shopping with them again. I am extremely disappointed in this type of business practice, and I am sure the company will experience a tremendous decrease in sales. I will stick to HSN from now on!

They tried to send me a 50mm watch rather than the one I ordered which was 40mm. I told the Lady on the phone exactly what I wanted about 8 times. Ended up saying about 2 weeks later that the order had been cancelled. This has happened to me before but sure now it was a bait and switch.

On the night of November 25, 2015, Evine Live presented a sweater by Kate and Mallory, as their TTV and I ordered the dark teal in an Xsmall that very night. I kept checking for it to ship out but, it never did because, on Dec. 1st they cancelled my order. Saying the item was no longer available. This was very dirty of them and, as soon as my value pays are paid off, I'm no longer going to do anymore business with these people! I haven't seen any reviews from other customers, who this may have happened to and, they wouldn't publish my review expressing my feelings about this matter.

These people run your credit for what suppose to be pre-approved easy pay option. Don't let these guys fool you, they're not nearly as good as HSN nor Qvc and will never be as big in business either.

I've taken half hour to read these reviews which are helpful but horrifying. I should have had this knowledge before placing orders with Evine live. I had a problem with a previous order, contacted their C.S. dept. (despicable). Shortly after, the nasty treatment, I received a text saying my Mastercard application was denied and if I wanted to resolve I must contact a number (coincidentally the same area code as Evine's corporate office!!! I never applied for a MasterCard credit card, how is that possible.

I order a TV and after a week I received a call from the delivery company that the TV was "lost." After more than a two weeks from the day I placed the order of non answers and non responsiveness from EVINE I was finally able to get both the deliver company and EVINE to acknowledge that the TV was lost. Guess what they did for? Told me I could file a claim to get my money back. Worst customer service from a large company I have EVER received

I had to return an order due to sizing issue & flawed product. I was given a $10.00 credit on the order for opening an Evine account. I reordered the same item I returned but they couldn't honor the credit because "Synchrony Bank no longer offers the promotion". I had to email cs 4 times & never got an answer to the question: "Will I receive the credit or not?"

Never made it clear about holiday returns. They advertise how long you have to send it back but not when it started. I received my order on 10/12 & sent some items back on the week before Thanksgiving with their return label thinking I was sending it back early & today they were returned to me. I called customer service they just said sorry & asked them why they couldn't give me a customer credit as the return was just a week difference & told them they never made it clear when it began. They said I ordered a week before their holiday returns took effect. I spent so much on that channel and they couldn't give me the courtesy of a customer credit because of a week.

I have ordered well over $2,500 between electronics, clothes and jewelry from this site. Recently I went to purchase ANOTHER tv and my account told me I was no longer able to use value pay. I called customer service to find out why my account was closed due to non payment of $40. They told me there was nothing they could do, it was policy. I asked them why I never received any calls or emails that my account was late (my debit card was stolen). They said I would have to talk to the collections dept and my account was already at a debit collector. I asked to speak to a supervisor and she said she was one. I asked if there was anyone else I could speak with and she said another supervisor could call me but she wouldn't be able to do anything either.

I called immediately when I placed an order because somehow the shipping address pulled in as the billing address even though I had already entered all the information correctly. I called and was advised no corrections could be done (even though it was literally within 3 minutes) so the original order had to be cancelled & reordered with correct billing address. 3 days later, I see both orders are 'Pending' in my bank. I called Evine immediately and was advised one of the amounts would 'fall off' in about 7 business days and there was nothing they could do.

Whatever you do, do not buy anything on auto delivery from this company because unlike HSN & QVC who still give you value pays, this company will charge you the FULL PRICE! And if you even try to cancel the order the same day it was billed, they will tell you they can't cancel it, that you will have to return it. I could understand if they shipped it the same day like Amazon, but this company won't ship it til 3-4 days later and tell you it's too late. LMAO.

I don't even know where to begin with this company. I will say their stock is at an all time low thanks to their CEO MARC BOZEK. This guy had the nerve to say the stock was down in part because of the shipping deals they were offering. YO MARC YOUR SHIPPING IS THE MAIN REASON YOUR STOCK IS DOWN. I would have purchased QUAD of items if it weren't for the outrageous shipping charges. The shipping is one of the main reasons why your are driving EVINE stock into the ground. Now One of my personal experiences. BEWARE. WATCH YOUR CREDIT. EVINE STEALS YOUR INFO, constantly pulls your credit for NO REASON and then treats you AWFUL. The Service is AWFUL. When I first started purchasing from EVINE, I usually just paid in full. However, I decided to take advantage of the value pay to purchase my son-in-law a beautiful watch.

Disappointed that I returned a never used, and they are charging me to send it back and nothing they can do. I was hoping at least for a store credit, as many places do nowadays. Will not order from Evine again. It took the fun out of shopping on TV.

I recently bought Fudge from Evine Live. Edina who was on HSN selling David's Cookies is now on Evine selling fudge among other food products. We love David's Cookies and thought the Fudge would be a safe bet from Edina even though it cost over $35.00 plus shipping for 3 "loaves" of fudge. When the order arrived, 3 separate cellophane covered cheaply made boxes. None of the boxes were marked so we didn't know which flavor was in which box. That said we opened a box, turned out to be the chocolate caramel flavor. Well, the Fudge when I cut it fell apart, was very sugary, NOT at all creamy and WHERE WAS THE CARAMEL? The fudge on T.V. as Edina cut it just oozed with abundant caramel. I cut through the middle thinking I was too near the end to get to the caramel, NO caramel at all!

I ordered this at $4.77 for 6 payments and this was the fourth payment when I noticed it in my statement and called the company. This was in March 12, 2015 when the payment was extracted. I called and was rudely talked to by a customer service personnel. Evidently, later in June or sometime a postal worker came to my resident at the time and wanted to do an investigation. I signed the necessary papers and whatever. Now today, December 2, 2015 I called again and there's not a record of my initial call. Now, IF I didn't call, who called the postal service? I certainly didn't call them and how did they know how to follow up with me? Quite interesting. I asked them to return my funds and I will never have to deal with them again. NEVER. I will always deal with HSN where I never had a problem.

Ordered an item when the advertisement was shown on live TV. They did a credit check on me which I did not authorize and the item was cancelled. Never was I given the option to pay the item in full which I could have. Very bad customer service. I give them a thumbs down and will warn my friends and family to stay away from EVINE. When I ordered the item there was no mention of any credit check. They just lost my business and many more to come because I'm sure the word will get out on how EVINE does business.

Evine Live is pulling credit reports on people that are using their flex pay (Not applying for credit cards) without the permission of the consumer. I am in the process of trying to refinance my home as was told absolutely NO applying for credit, so I purchased several Xmas gifts (As I have in the past) on their flex pay, and they did a Hard Pull on my credit report, which has now jeopardized the possibility of refinancing my home because that hard pull is on my credit report for 2 years, and lowers my credit rating!!! When I contacted Evine to express that they are not allowed to do a hard pull (but a soft pull, because I was NOT applying for a credit card) on my credit without my permission, and it has affected my credit, employee # was very defensive and did admit there have been complaints regarding this same issue.

Placed 1st order and things seemed fine. Kept watching placed a second order and it all went wrong! The CS representative said my first order shipping address was not the same as my 2nd order. She said she couldn't fix it and transferred me to customer service which was closed, called back phone hung up. Called 3rd time they said I would have to call CS in the AM. Called them thought I went over everything. Supervisor issued a 30.00 credit for next time.

I ordered a Kate & Mallory® Fine Gauge Knit Long Sleeved Open Front Two-Pocket Duster - 723-317 and a Kate & Mallory® Knit Long Sleeved Faux Suede Trim Zippered Back Hi-Lo Sweater - 720-545. The long sleeve duster was made of the thinest, cheapest yarn I have ever seen used for this type of garment. The pockets hang with NO stability. Washing may cause it to totally loose it to droop even more. I should've waited on QVC or HSN. The Zippered Hi-Lo Sweater was made of yarn that felt like a Brillo pad against my skin. They said it was Navy blue, yet the color was a purplish-blue and was also made of poor quality. I will NEVER order from them again. Evine needs to sell better quality merchandise to prevent disheartening people who spend their hard earned money.

On November 11/7/15, I ordered an Invicta watch, which I thought was for women. So I returned it on 11/16/15, because it was for men and much too big for my wrist. $17.93 was taken from my credit card and I was only credited with $3.95. On calling Evine, was told because it was not defective, they charged me twice for shipping and handling. I was ok with one shipping/handling, I'm concerned with the hidden one they charged... So from $17.95, I only got back $3.95 on my card... I shop online a lot. Never have I run into this type of dealings. I will stick with the companies that take back returns not limited to defects.

We have ordered many items from Evine (formerly Shop NBC) over the last several years with no problems. However, a week and a half ago, we ordered a large area rug for our living room. This rug STILL has not been shipped and we are going into 2 weeks since placing the order. It still says that our order is in process. Evine's customer service has been completely useless and just keep telling me the same thing over and over again, which is that we should receive it by December 2nd and they cannot even tell me what the delay in shipping is. Well, it is now the weekend and today is November 28th, so it's not going to ship until at least Monday, so there is NO WAY it will be here by the second.

In May I made my first purchase of 2 ceiling fans at about $200 each which were offered on 6 easy pays. The items were a fast sellout. Later in the day I went to check on the details of my order and find that it had been cancelled. I call and inquire and was advised that they had cancelled my order because I had chosen Value Pay and it was denied, so they cancelled the order. I asked why they didn't call so I could make payment with my credit card in full and why was I denied Value Pay many hours after the fact instead of when I was entering the order. I was advised that I was declined due to a credit check. I explained that I didn't supply my social security # nor did I authorize my credit report to be run as I was in the process of purchasing a home. I was forwarded to the credit department which was a recording. I checked my credit report and no inquiry, not surprising.

Called not once but twice to confirm model/price of 2 Samsung tvs. Sales reps assured they checked and the advertised price was no mistake. Paid via debit card, then my orders were cancelled. Thank you for tying up cash at xmas for 10 days.

I order a jacket, was not happy, bad and very cheap material but the supervisor said there was nothing they could do because of the date I placed my order. Will never order anything from evine again, YOU GET AN FFF from me.

I wish you had zero stars or negative numbers for Evine.com. I ordered some items on Value-pay. Nothing major a total of $166 balance due for everything. My ATM card was recalled for being breached. It takes several days to get a new one. I start getting these hang up calls, several a day. I finally do a reverse look up and find out it is from Evine.com. I call them to try to figure out why they are calling me and they are rude and say I owe them for the value pays which makes no sense to me because by this time I have entered my new card number. They keep harassing me several times a day. They threaten me that I better get it together but what more can I do since I have entered the card.

This last weekend you had Todd English pots and pans on sale. Good price but shipping prices are just way too expensive. If you buy from QVC or HSN for products like that they have free shipping 99 percent of the time. And I really don't like some of your hosts. Next I bought one of your flip pans which I like but one of the hinges broke. I call customer service and they told me there is nothing they can do. I thought they had lifetime warranty. I guess you're con and don't care about the customer like QVC and HSN, I have never had a problem returning something to them. I also like your hosts putting down other products and shows not very classy. Unless there is something done about my flip pan which is red by the way, I will never shop at Evine again.

I order from them before no issues. I made an order and selected value pay and they sent me an email that my order was declined because of a credit check that I didn't authorize. There is nothing that I can see that show me there would a credit check and that is deceptive and if there is an inquiry on my credit report I want it removed. I didn't even give my social... I even recommended this company. Had I known about the credit check I would have paid in full.

On November 6th I made a few purchases on this EVINE Live channel. I used the Value Pay. I was checking my credit today and found that on that same day I made the purchases, EVINE Live also made a hard credit inquiry. I never applied for a credit card so I called them both to correct the order that they made incorrectly for the 2nd time and to inquire about this hard inquiry. Well I got the order finally fixed by a nice gal named Lori. She transferred me to their credit dept. who snickered at me and basically said "you agreed to let us run your credit when you requested the Value Pay." I informed the very rude gal that I didn't apply for a credit card and hosts never tell you that the value pays are subject to credit approvals when they are selling. So please be aware EVINE Live channel is a scam. If you want your credit to stay in good standing or you're trying to build your credit, don't order using Value Pay.

I called for my elderly parents so that we could return these covers for their sofas but the first rep Josh hung up on me not allowing me to explain that they can't speak the language or read or write. The second person Carlos told me that I couldn't speak to a supervisor or make the exchange even though they do not fit their sofas because it was too close to the 30 days, then when I said they've done it before he proceeded to extend the days of return.

I ordered a tablet for my daughter and earphones for her, and had the 5 value pays. No one told me of credit authorization. I had just ordered a 250$ necklace 3 months earlier and paid it off. My credit rating went down 13 points. If I had known they were going to do that I would not have chose the 5 value pays. They lost a customer.