ShopHQ Reviews

On or about January 21, 2010, I ordered item J28840 along with another item and my credit card was charged a total of $61.92. On or about January 25, 2010, the second item was refunded back to my credit card. Subsequent phone calls regarding item J28840 indicated that the item was shipped on or about 1/25/10 via USPS. To date, this item has not been received nor has a credit been reflected to my card. This address is in a secure residential area and mailbox theft has not been a problem. It is requested that records be checked and the item either shipped or refunded.

According to ShopNBC, it is too bad, I got ill and was in the hospital over 100 days and missed a $30.00 payment on a mattress pad. The bill for $70.00 was sent to a collection agency, after being discharged, I found out about it and paid the bill, and made many more purchases using flex payments. Suddenly 6 months later, they said I could not use flex pay anymore and despite not missing any payments, they closed my buying privileges. So I had to pay for anything up front in cash, which I did. Now, about 4 months after that, my husband tried to log into his acct to no avail. We kept getting the runaround for 3 days, saying it was our computer.

ShopNBC keeps advertising Waterford that is not made in Ireland as made in Ireland. Several of their items are made in Slovenia. Most recently, I received item K34764 - Waterford Crystal Clara 7" Vase. It is still advertised on their website as made in Ireland, but it is not. It is made in Slovenia and the workmanship was lousy. The crystal was blurry in spots and mine had two small, but visible air bubbles in the glass. The misrepresentation of several products as "Made in Ireland" remains on their web site.

On 1-15-10, I placed an order with ShopNBC for 3 items totaling over 350$. After waiting for almost 3 weeks, I checked the order status and found that while ShopNBC considered the order "closed", UPS had never received any of the items for delivery. I then called ShopNBC and was told that the matter would be checked out, and that if the items had never left the possession of ShopNBC, my credit card would be immediately refunded. I was a little irritated that all 3 items in question were now sold out, but as that was not the fault of any individual I could specify, I let it go.

My first ShopNBC purchase ever was this very expensive yet exceptional value Ferragamo watch in January 2010, with a retail value of $5000, and the best Internet price of $2999. ShopNBC had a great price at $1499. But a week before I have to return the watch within the 30-day policy (never worn), I found the exact same watch on worldofwatches.com for $1,124 with free shipping.

In late November, I ordered 5 jewelry items, received them, and looked them over and returned them all in the same box on the same day I got them. I only got credit for the return of 1 of the five items and promptly began calling customer service as to why this happened. I spoke to Cheryl who said she would file a claim. That was on December 17, 2009. I was told and could also see that the order had been marked cancelled for all 5 items, as if they had never been sent out from the warehouse and that they would investigate why and get back to me in 7 to 10 days.

On December 25, 2009, I ordered a Mitsubishi television 60-inch and a TV stand at shop NBC with order number ** for $1,499 with 5 value pay of $299.80 a month with $100 rebate. On the order status, it was shipped on December 29, delivery date of 1/4/10. I was told that somebody will be calling me 3 days prior to delivery. Nobody called. I was excited with the TV so I called Shop NBC on 12/29/09 to ask about the delivery and when to expect the TV. A representative from Shop NBC told me YRC representative is supposed to call me. If I don't receive any call until December 31/09, I should give them a call, and that's exactly what I did. I called customer service of Shop NBC. I was told that it's still in transit at the time so they want me to contact YRC at 1-800-610-6500 and ask for Katy for my delivery day and time.

Shop NBC was selling the Sensa Weight Loss product. In August, 2009, I purchased a "two months sample kit". I wanted to try this product. I did not sign up for automatic delivery. Through their mistake, they kept sending me the product, and I kept calling and telling them I didn't want it. Each customer service rep told me they would stop the automated delivery, but the product kept coming, and I kept returning it. Finally, I received an email that I ordered the product on December 26th (I didn't), and it was going to be shipped. I immediately called Shop NBC, and explained everything.

On 12/06/09, I purchased the Invicta Men's Subaqua Noma III Ocean Quest Watch w/ Interchangeable Strap & Bracelet Set. The host said it was easy to change the straps and to carefully put in the pins. I put all straps on except the leather strap and when I started to put the leather strap on, it was difficult to put on and started screwing it in and it stripped. I turned it counterclockwise till I felt the click then turned it to clockwise and it somehow stripped. Okay, so I called customer service on 12/13/09 and explained what happened to the cs agent. She said, "Okay, fine; you can send it back and return it. I then asked her if I purchase another one if they would credit me back on the returned item and she said yes, I could do that. I said, "Are you sure, because I can't afford to have 2 same watches?" She replied yes and so I purchased the second watch.

I purchased a men's Jacques Lemans watch from Shop NBC. My husband tried on the watch upon receipt and did not like it. I returned the watch to Shop NBC exactly as I received it - in mint condition with whatever tags were on it. I spent $12 returning this watch. Weeks later, I received the watch back from SWI saying it was scratched and the security tag was missing so the watch could not be returned for refund. I called SWI and Shop NBC to tell them the watch was never worn; there are no scratches on the watch at all, and whatever tag the watch came with, was returned with the watch.

I think you are awful not shipping to military. You have lost my business. You are discriminating. I could see it if they are out of the country.

I purchased a 50" RCA LCD model #M50WH185 from ShopNBC with a 2-year extended warranty, which starts after the one year manufacturer warranty expires. The TV is still under warranty, but ShopNBC extended warranty does not cover bulbs. I was watching TV when I heard a large popping noise and my TV went black. The sound is there, but no picture. The TV was purchased 2 years ago. The bulb costs $216.00, not including the $110.00 service charge. Question: What good is an extended warranty when it does not cover certain parts?

I purchased a camcorder from ShopNBC on television. It was a Vado which is made in Eden Prairie, MN. I have been tacking and it was refused twice. NBC told me to contact the maker because it needed repair, and when I called them, they hung up on me. I had the products for a few months and it was costly with the one-year protection plan. The camcorder would not hold the charge and I sent it back to Eden Prairie, MN. Internet Explorer won't let me submit my claim.

I called and ordered a TV. Two hours later, I changed my mind so I called back and cancelled the order. I was told that I cannot cancel as the order already went through. But when the warehouse calls for delivery, I can cancel. The warehouse did call and I told her that I had cancelled. She said, "That's okay." Now N.B.C. said that it was shipped, and I had refused delivery. No one came to this door. I am being billed $119.00 for delivery. There is no invoice and no tracking number. I ordered last March 23, 2009 and I cancelled on the same day. I thought that one had three days to change his/her mind. They never delivered.

Do not use ShopNBC under any circumstances. I purchased a small camera from them, which worked for less than 2 minutes. When the bill for $105 came in, I paid $70 on it hoping to rectify the situation as we went along. Meanwhile, I went ahead and purchased a $1,400 TV from them. The TV was lost in transit. I called them to let them know. I also told them to cancel the order. I then purchased another TV locally. I continued to get bills for varying amounts and no one there could tell me what bill was for what. Every time I called, it was a different person and nothing was getting done on the account. I couldn't tell what amount was for what and neither could they. They kept telling me not to pay on the account as they would take care of it. Meanwhile, the account was turned over to the credit bureau and my credit is ruined for $35 - for the camera that did not work. They refused to work with me to correct the situation. Shoppers beware.

On Thursday, 4/9/09 at approximately 6:00 PM, as I was watching ShopNBC I saw an ad for an HP computer. I was interested in this item as it allowed 6 EasyPays to be taken from my credit card each month. I watched the show for about 30 minutes and decided to order the computer. I called and placed my order. Shortly after placing my order, I decided to purchase a second HP computer for my son's birthday, so I called a second time, held for a while, and then placed my order. Both orders were placed with a live customer service representative. I received a confirmation email as well.

I ordered a laptop from ShopNBC on April 1st, 2009. I opted for Flexpay. ShopNBC took the first payment of $260.49 out of my account. Then they sent me an email stating that my order had been canceled. I paid with a debit card. I'm calling them and my debit card company to see which one has my refund. I have gotten the runaround. I have repeatedly called ShopNBC to ask them to refund me my money. They claim they have, but yet it's not showing up on my account as returned. I am still calling ShopNBC as I type. It's now April 9th, 8 days after I placed my order, and I still do not have my refund back.

We purchased two 32-inch Protron TVs end of 2006. Well, the power panel blew in December 2008, which should not be. When I contacted SNBC, they did not want anything to do with it. I asked how to get in touch with Protron and they said they do not know. I called a repairman in and he can't get parts for them. Then I found a site called Rippoff.com and saw everyone who purchased a 32-inch Protron from SNBC is having the same problem.

I returned a ring and they say they have not received it. They still owe me $140.00. I have written two letters to them to ask for details pertaining to my order. They refuse to acknowledge me. If they would send me the tracking number to my return label, I could track the package and we could rectify this. They refuse to do this! They are threatening to turn me over to a collection company.

I have spent 20 minutes trying to find a place on your website to cancel the emails from Shop NBC which I have been receiving. I have bought many items from you and by and large have been happy with most of them. However, now my email box is occupied by about 40% of email offers from Shop NBC. PLEASE CANCEL MY SUBSCRIPTION TO YOUR EMAILS. THANKS.

I purchased an Invicta Watch of Shop NBC for $99 for my son who is leaving for Iraq soon. The watch arrived the crystal was broken. I was so mad I threw the watch out. I emailed the compnay and the shipper. They could care less. I even emailed Invicta no response.

In 2005 I purchase a 32 Protron TV off Shop NBC. with a two year extended warrenty. Last week the AC power adapter failed . As a result I have a useless $1000.00 TV sitting in my living room. I contacted the manufacture of the TV, only to get a recorded message saying they were in bankruptcy and could be of no service too me or anyone else who purchased a Protron TV.

Bought a protron tv in 05 and it went bad in less than 2 years. I have no more warrenty and no one can help me with a new part from shop nbc or protron. Protron has gone bankrupt because they cant or wont fix the problem.

I purchased a SONY VAIO computer package from SHOPNBC. all of the items that came as a part of the package was not compatible with the new windows vista progrma that was pre-installed on the computer. It was my understanding that this was a brand new computer and not a refurbished item. I immediately called SHOPNBC when I realised that the hardware sold in the package was not compatible. I was promised that a return number and label would be sent out immediately. I nevere received this number/label to return.

i purchased a croton watch with a limited warranty from SHOPNBC. the watch band detached from the face and fell off my hand after the 3rd wear . uopon contacting SHOPNBC i was advised to contact croton watches as they are the manufacturers and holds the warranty. the watch was sent back to croton watches for repair on or around July 2nd. The watch was returend aproximately 4 weeks later in 4 peices. The initial area where it broke apart and 1 other area.

i purchased a croton watch with a limited warranty from SHOPNBC. the watch band detached from the face and fell off my hand after the 3rd wear . uopon contacting SHOPNBC i was advised to contact croton watches as they are the manufacturers and holds the warranty. the watch was sent back to croton watches for repair on or around July 2nd.

I bought an Acer laptop computer that was advertised as having 2GB of RAM, when infact, it only has 1024MB of RAM. I called them when I received it and they assured me that it had 2GB and gave me some mumbo jumbo. I said okay but later called the Acer support center and asked them about it and they assured me it was built with only 1GB, not 2. I called ShopNBC and told them I was extremely upset about this discrepancy and they apologized, but the only thing they offered to do was give me a store credit for $30.00. I told them the only reason I bought this computer was because of the 2GB of RAM they advertized, but they said there was nothing they could do. I told them to keep their store credit and I would never trust their operation or buy anything from them again. I feel cheated.

I also emailed, Gems at Large a few times and got NO response. I NO longer shop at ShopNBC since they don't stand behind defective jewelry that they endorse. This was a few years back and I just found this complaint department so it opened an old wound for me. Beware of Gems at Large and ShopNBC, since neither stood behind their product. I have a 999.00 ring that I can't wear and can't get fixed or replaced by Shopnbc.

I ordered a 42 in LG tv with a wall mount that was not compatible with the TV. When I called them to tell them. I was told it was compatible. I paid someone to mount it to the wall 200.00 to be exact. He could not mount it reason being not compatible. I asked them to cancel my order, they said it couldlnt be done.

ordered jewelry online. jewelry was delivered by fed ex and was left at front door so they say. i never received. it it was two packages. one package cost me $687.00 the second one $480.00. they sent me a form to fill out and have notarized before i could get that done. then a man came to my house driving a fed ex truck and said i came here and my superviser and the state police will be in touch with you. i had spent over $4,000.00 on jewelry with shop nbc and no problems. now i feel bullied and made to look like a liar. very disapointed with shop nbc and i'm considering getting a lawyer

I have a Shop NBC credit card. I have always made my payments on time. I ordered some items on flex-pay. The order was approved. Then I received a collection letter that I owed $69.00. I started receiving up to 20 calls a day from collectors. The first thing I questioned is why they approved the sale if I was going to go over my limit. Then I wasn't sure what I owed, so I made two $100 payments and I contacted Mr. Ward via e-mail and complained to him that I continued to receive collection letters and phone calls beginning at 8:30 a.m. up until around 8:50 p.m. (just within the limit)

I Purchased a Tv from Shop NBC and it blew. Shop NBC tells me I have to send it back to the manufacturer. It's been 5 mths and I still have not receive anything back. The manufacturer say some parts they need are on back order. Shop NBC tells me they cant get a response from the manufacturers. And I trying to move out of state and this TV got me stuck here.

Do not buy from Shopnbc. TV has been in shop in CA for 8 months now. Shopnbc will not credit or contact vendor to assist. Protron tells me every month that the replacement units have not yet arrived from where the MOON! Hopefully, Shopnbc will do the right thing and support its' customers. Shopnbc customer services has the same customer relations skills as do nothing but take your money Chase Bank.

Puchased 2 Spectronic / Protron 32 LCD TVs from ShopNBC. One unit stopped working after 4 hours. ShopNBC said to return to Protron. Protron has had TV for several months, same story waiting on shipment of replacement TVs should have mine by end of month. It has been 8 months. ShopNBC will do nothing!! Some customer service. DO NOT BUY FROM SHOPNBC or their vendor PROTRON. DOES ANYONE KNOW OF A CLASS ACTION SUITE?

I bought an invita pro diver from them and they did not stand behind there product. I got the watch home and opened it up looked at it and took it to my jeweler for sizeing Larry did a great as usual....great customes service. I let sit for a couple of days before I wore it to work ,and the first day i wore it, I felt it grabbing my french cluffs. did pay it much attention until the next day. putting my jacket on it tore my inner lining of my suit. So when i got to work i called shop nbc customer service dept. and got a bull headed rep.she suggested that i return the watch and get another one, but she could not promise the watch would be there when i returned the damage watch. she wanted me to purchase another one and could not tell me even if that watch was in stock.

As you will see I am not a good writer but some thing forced me to give it tri and hope it will give a lesson the other folks that are willing to shop from shopnbc . Here is the story on February /7/ 2008 I purchased a lap top computer which worth for $700 and agreed to pay it in five month okay I got the computer on the next 3 day and it tern out the computer was not the same sale I was expecting and diced to return I did even used for one full hour on the next day I called to shopnbc and talked to customer service asked to return an told me to sheep it back to the vender which was were it came from. I went post office and shipped it back on the same adders and that was given to me and waited for two weeks to here some thing from them.

I purchased a Serta Mattress thru ShopNBC. The price was $1,099.00.(King Size. The commercial was great,Fire retardent,So many layers, something to do with the space astronots foam,Etc. I had a simmons Mattress for 15 years and decided it was time to replace. I purchase the Mattress in November with my flex payments on my ShopNBC Credit Card Did not receive for almost three weeks. Well when we receive it I noticed it was a little shorter than my other mattress, I could live with that but after a month I noticed my side of the bed was sagging and it had a squeak in the springs. So I called ShopNbc and they said they were only the vendor and I would have to call Serta now. It was over a month so there was nothing they could do for me. Serta said I would have to send a Copy of my Tags from the Mattress plus a $35.00 inspection fee.

Buyer Beware when it comes to this company. I have had more then my fair share of horror stories but just a couple of them. If you buy something on 90 days same as cash and use your ShopNBC card, they will withhold the full amount of purchase against your total bill until in comes due in 90 or 180 days whatever the agreement was. That means that you have that much less to spend with your ShopNBC credit card on any other future purchases until you pay that one off in full to allow that money to be freed up in your account.

On 9/7/2007 I placed an order for a jacket. I was told that the company had over-sold the jacket and that the company would send the jacket if and when more stock was available. On 10/27/07 I noticed that charges were deducted from my debit card although I had not received the jacket. I called ShopNBC and they said the jacket was sent by FedEX and left on porch when I was at work. The company did not request a signature. I live in an apartment complex and the jacket was not on my porch when I returned from work. I can only assume what happened to the jacket since it was left unguarded all day on my porch.

I ordered a Vizio 42 LCD TV from ShopNBC on 1/12/2008, and immediately canceled the order the next day (1/13/2008) via the internet. The online system was not able to cancel the order because it was a vendor item. I tried again several times with the same response and finally contacted Customer Service who told me the same thing. They were eventually able to have the delivery intercepted and returned to Vizio, so it was never delivered to me. It took 2 months and countless calls to a not-so-helpful customer service department to get the initial payment plus one month's payment credited to my credit card, but they kept $90.00 for shipping and handling! I NEVER EVEN RECEIVED THE TV, PLUS I CANCELED IT THE NEXT DAY!

I purchased a watch for my wife on value pays with promised delivery before valentines day, 2008. I made the order by phone and I recently changed my phone number so the operator updated my account. I kept checking my email and could not find the shipment however my credit card was billed. I decided to checked my other email address and an email containing the tracking number and confirming delivery to my old address of 4 years ago. I notified shopnbc by phone and email about their mistake and how they had ruined my valentines day. They told me they were sorry and I would receive a credit within 7 to 10 days.

I ordered Aloette cream from SNBC, but I never received it; so I called the company. They said that they tracked it ,and it was delivered to my house. I live on 3 acres in the woods, no one can see my front door, so I'm sure it was not stolen. I order thousands of dollars worth of merchandise from QVC and HSN and have never made a complaint that I did not receive their product. Also, I have never had a problem with QVC and HSN, their service people are very helpful and kind. Back to SNBC, their sales people are rude, they implied that I was lying and that I actually did receive it. I WILL NEVER BUY FROM SNBC AGAIN.

I ordered a Hitachi 50'' TV and used the 6 easy-pay option. They held the money for the first payment on my account and verified the payment schedule and the delivery date. A week later they canceled the order. I found out online while checking the status. Then I received a letter stating they ran a credit report through Equifax and denied my order based on the information on my report. I have been buying products from HSN for years and never had this problem. I tried to contact them about what would be the limit, and they said that I could not order any item unless I paid it in full. I could have ordered the same TV through HSN but wanted to have another place to buy products from with easy pay. Now HSN does not have that TV any longer, so I lost the deal I could have gotten with them.

I bought a gold Byzantine necklace and bracelet. Each item cost $199.98 each. It was called Italian Gold with Stefano. I called on Tuesday, 1/22/08, and talked to a CSR re: the fact that GOLD jewelry was tarnished and gold is falling apart. Also asked to speak to a supervisor/Fritz, SNBC. I was told the same thing by both: nothing they can do.

Shop NBC had a DLP TV and custom stand on a Saturday morning special. It was the exact TV I had been shopping for and the custom stand made the difference between purchasing locally or ordering on line. I place my order and no less than three times ask the Operator to be sure to place the order with the stand. Two weeks later the TV shows up without the stand. I call ShopNBC and they tell me that the order was placed for the TV alone. That my choices are to send back the TV and re-order at the regular price, since it isn't on special any more and pay the shipping or just go buy my own stand. Either choice leaves me as the customer holding the bag. Lessoned Learned - Either don't shop NBC or do it online where you have control over what is being ordered. My perception is the operators are just there to get your credit card information.

I have bought plenty of watches and few other things from Shopnbc and will continue doing so . The big problem is the returns. MAKE SURE that you get a signature confirmation upon the return, otherwise your items will be lost (probably taken by shopnbc workers). I've returned a lot of items, but two of the watches (with confimation but no signature) were mysteriously never received and vanished.

I got an Aspire laptop from ShopNBC, and I could not get my $100 rebate. When I got home, the paperwork was not with my laptop. I called ShopNBC and was told I had to get it on-line. I called Aspire and was told the same thing. I had to wait for the phone company to hook up my internet, and by the time I got on-line, the rebate was out of date. I am getting nowhere with ShopNBC. I think they should be looked into.

I've had lots of horrible experiences with shopnbc, including a television sitting in my bedroom that doesn't work. I don't know what came over me when I decided to order the special value coat and gloves on the 26th of December. They processed the order twice, but one of the coats never showed up, it was left at a front door that doesn't exist, and I know ShopNBC well enough to know that there's not a darn thing I can do about it. QVC or HSN would help me if something funny happened, not ShopNBC.

I ordered an Acer Computer from ShopNBC, a Memorial Day special at $799.99 and a $100 rebate reducing down to $699.99. The rebate information was not included with the computer, and when I called Shop NBC they told me that the information was online under the description of the computer. So how can you get this information, if you don't have a computer, how would you know to go there and look? Finally, after getting the computer connected, I called Bizrate rebate, downloaded the forms, but the rebate ended May 31st before you even received the computer. Shopnbc was misleading, i sent the information in and was told that it was too late. After reading the other complaints about computer purchases at Shop NBC somethin needs to be done. Biz Rate Rebate and ShopNBC state it was nothing they could do.

Bought 51 Vivitek DPL TV. Color wheel failed in 11 months. Repaired at about 13 months. Repaired color wheel failed again at about 15 months, and no help from sales or vendor. Out of warranty after one year, and only 30-day warranty on repairs. $1500 for poorly designed junk.

BEWARE OF UNFAIR PRACTICES at ShopNBC which WILL hurt your CREDIT SCORE. In November I placed an order with ShopNBC by phone and used my credit card for a GPS unit they were offering on value-pay. I never used this company before but have been a long time consumer with QVC and HSN. After 3 weeks of waiting, I received a letter in the mail canceling my purchase due to my credit. (They DO NOT tell you they are pulling your credit report, which reduces your credit score, causing your interest rate to go up when applying for car loans, mtg. rates, etc.) I spent days trying to find out at Shop NBC what in my credit report caused them to cancel my order. It turned out, after much pressure by me, that because I placed a fraud alert on the 3 credit reporting agencies, due to circumstances out of my control, they canceled my order. I have EXCELLENT credit and their own internal procedures are to verify information with the consumer by phone and proceed with the transaction. What they did instead was: To treat me like a criminal.

I ordered a computer package with a $150 rebate. While ordering, I asked the operator some questions about the battery to be used; she did not know. I asked about the rebate, and she said the information would be on the package; it was not. When I called about the rebate, no one could give me an answer. They gave me a number to call which sounded like a FAX machine. The only time I got through was to a recording giving their office hours and to call back then.

On Dec. 3, '07, I was watching the Shopnbc T.V. Network. They were showing an ACER 17"Computer Package. I was looking for a computer for my daughter for her birthday and Christmas Gift. I spent about 5 minutes watching the program and decided that this item would do just fine. I called the number and placed the order. I was asked by the sales rep. for my NAME, ADDRESS, CITY, STATE, ZIP code and PHONE number. The sales rep. then told me about the payment options; I told him I would like the VALUE PAY Option. The sales rep. told me that would be NO problem. He then asked me for my Credit Card Number. I gave the information.The next day I saw the E-mail Confirmation that my order was placed and that I would receive the Computer by the 17th. On the 10th, I looked up the Tracking Number to see where my order was and was SHOCKED to see the order was CANCELED. I called SHOP NBC and talked to a customer service rep. I was told that my ORDER was stopped because of a credit issue. I asked who AUTHORIZED a Credit Report to be ran on ME!

I bought a computer V2 Premier which included many preloaded programs. After about 6 months the computer completely shut off, so they sent me a return box for me to send it back for repair. I received the computer back only to find out it was the motherboard. I used the computer for 2 months more and the same thing happened again, and we went through the same routine. They returned it to me for a second time, and 2 months later it shut off for a third time. Now it doesn't work at all. My computer has sat on my desk for 2 months waiting for a response from Viscom.

On 12/3/07 I ordered a LCD 46 via the web from ShopNBC. All my information successfully was processed. It was stated the LCD would arrived by December 17, 2006. I checked the site daily for updates. My status remained in the In Processing state from day one until today, 12/10/07. The new status changed to Canceled. On another page it stated item would arrive 12/24/07. On Christmas Eve - yeah right. I was somewhat baffled and contacted ShopNBC by phone. I was told to call some other 800 number. After holding on for about 20 minutes, I was informed the account was canceled because ShopNBC could not verify any credit on me via Equifax.

I ordered a coat in November on flex pay with no problem after the first payment posted to my paypal. On December 1st, I then saw a desktop computer package on their site offered at a price of $799.00 with 6 flex pays available. I chose the six flex pays and got a confirmation of the pending amount in my paypal. After waiting several days, I checked my paypal account and noticed they had actually charged me twice the amount of the first flex pay, so I went to track my order on the shopnbc website, at which time I found out my ordered had been cancelled and when I clicked on the product information it took me to the computer but it had a price twice the amount from when I ordered it with no flex pay.

I bought a laptop online at ShopNBC.com, and it was to have a $100 rebate. I went to the site they said: onrebate.biz, and this site said only "This is a ripoff site." I e-mailed ShopNBC, and they said they knew it and nothing they could do about it because the rebate didn't come from them. She said it was the correct site, to go to it again. I did with the same results. I lost $100 because I paid full-price.

My wife and I placed an order with ShopNBC for a Mitsubishi 73 1080p DLP HDTV & Stand w/ $100 Rebate on November 22, 2007 that was offered at a value pay of $516.66 per month for 6 months. When we called we had ordered from them in the past and the customer service rep stated that they found an account with my name on it but the address didn't match. I told the CS rep that this account was not mine and she went ahead and set up a new account. After placing the order and giving the credit card information the customer service rep stated it had been processed, and I would receive a conformation email. A week later I had not received the conformation email and decided to call ShopNBC. The CS rep pulled an account up by my name and had me verify the mailing address, phone number on the account. She then procceed to tell me that she saw no TV order on the account but only saw orders for 5 watches and a Pendant that was being shipped to another address in Georgetown, Tennessee.

I am a collector of Snowmen, but on 11/06/07, Shopnbc was airing two 36 tall Santa's (one red, one ivory) and I just had to have the red one. It was their first airing of the day, and I ordered it immediately. They had two more showings of the Santa's that night and I saw one more the next day(stating that they still had plenty in stock, and there were probably more airings of it that I missed). Thirteen days after my purchase, I received an email stating that they had over-sold the item, and that I would not be receiving it. After exchanging some emails w/customer service, they said that I MAY get one on Dec. 26th. What's the point of that?

I ordered an item through ShopNBC that was committed to arrive on 11/16. On 11/13 when the item was still in processing, I attempted to cancel online. I received a message back that I could not. Upon writing to customer service to cancel I was told I could only cancel through their online website which I had already done. When I informed them, the response was "sorry, too late, because we are in the later stages of processing"!

I purchased a 37" HDTV through SHOPNBC. The Digital TV tuner failed, and I returned it to Protron on 8/27/07. As of today, 11/15, I have not received replacement TV. ShopNBC offered to return original shipping costs plus shipping costs associated with TV return. To date, I have neither a TV or refunds.

I wrote to Shop NBC to complain about my purchase of a Comfortline Spa To Go. The heater would not heat. They sent us another heater which was also defective. We are now on our 4th heater, and the last time we called they wanted us to pay for a new heater. I was told that we had a year's warranty. The heater we have now makes a high pitch noise when we turn the spa on. I wrote to complain about this and think they were sending us refurbished heaters. I received an email saying I would be contact within 24 hours. It has now been 3 weeks or more. I would like another heater and the guarantee that it is new and not refurbished. The order was made the end of May, and I have just made the last payment on my spa.

I tried to retrieve information from Shop Nbc of fraudulent charges on my account and all I speak with claim they are the supervisor and cannot help me. When I asked why am I getting the run around, Melissa hung up on me.They claim that the general supervisor is unknown.

I ordered a gold ring which never arrived. Upon calling shopnbc, I was told a new order could be processed and credit would be issued for the missing shipment. The person I originally spoke to said she could see the problem and I shouldn't worry about the issue.

Cost of necklace was $279.96

I purchased a computer system, back in march of 2006 a viscom v2 premier. I have had nothing but problems with it. It kept crashing, then in Dec. of 2006 it finally crashed where it could not be turn back on. The manufacturer has replaced two or three modems, a modem driver had the computer back twice to check it. When it finally came back working in early February of 2007 it work for about a month and a half. Now it is going back to where it is crashing.

Sold me two flat screen TV's. One was damaged on delivery and I had to pay to send it back to the company Protron, with Shop NBC saying that I would receive a new TV. Protron, ShopNBC and UPS were notified of damaged. Was sent a used TV. Shop NBC will no longer help me with this. Offered me 175.00 to make this go away.

I purchased a LCD HDTV from ShopNBC around Christmas. Three weeks later when it arrived I couldn't use it because they forgot to send the cables, remote control, users manual and power cord. I called them immediately and was referred to VISCOM. After five calls, they promised to send me the items. Two weeks later, nothing. I called again. Two weeks later, nothing. So I sent the TV back.

The damages to me personel is the emotional stress it caused me and the bad mood it would put me in. I would suggest to everyone not to use ShopNbc ever and tell everyone they know not to use them. I have and will continue to tell friends and family never to use this company again. I would not take anything from them even if it is free. They're the worst company I have ever dealt with.

I ordered a computer, got the wrong one. I sent it back after getting the correct RA number. My credit card still hasn't been credited, plus I had to pay $49.00 for return shipping for something that I didn't order. I called ShopNBC many, many, times and they said that I would be credited, but I have not, as yet, been credited.

I purchased a 42inch plasma Panasonic TV. It was delivered with a SHATTERED screen. After being told Panasonic would have to replace it or take the return I Finally got a return authorization a week later. Then was told I would have to lug this 137lb TV to a freight delivery facility and at my expense return it. This is the second electronic item I have purchased and got taken for from SHOP NBC. Not only can I not lift the thing but it is going to cost me 3x what I was charged for shipping and I'm told I will only be reimbursed (if at all) the amount they charged for shipping. It should be named Thieves NBC.

I purchased a clock through a TV infomercial in November 2006. I applied for credit card as the program said 6 month deferred payments no payment due until may 2007 the charge was declined two weeks later the clock shows up at my door? two months later a charge card show in the mail no bill for three months then dunning calls start and I told them the payments were supposed to be deferred they said the credit limit was only 900.00 on the card and they opened another charge without my knowledge for the balance.

On 12-8-06 I received a television and DVD player shipped by UPS. Upon opening the box and removing the television I saw the plastic frame around the TV screen was broken. I called shop NBC and UPS inforing them I had received a damaged TV. Shop NBC told me if I wanted a replacement I should contact Vizcom. I contacted vizcom and told them I wanted to return a damaged TV for replacement. They told me if I wanted a replacement I should contact Protron. At this point I agreed to return the TV and the DVD to Vizcom. The package was shipped on 12/28/06 and arrived at Vizcom on 01/03/07. I checked the UPS tracking number and it showed the package arrived on 01/03/07. I called back and informed Vizcom the packages arrived on 01/03/07 at which point he said the TV was returned because it was damaged!!! They then suggested I file a claim with UPS. Upon the return of the TV, I filed a damage report with UPS complete with photos. This was e-mailed on 2/12/07. I have not yet heard from shop NBC, UPS, or Vizcom.

I ordered two TVs from ShopNBC by phone. It was late at night and I gave the person on the phone my American Express Card. I was happy until I called back to add to the order and was told that my card hadn't cleared and the order was cancelled. I asked why they hadn't called me, and they said I'd have to talk to another department. I told them to use my wife's card. They said it did fine and they would ship my order.

I purchased a 56" Viviteck TV and Akai stand for the TV. The TV sales pitch "no risk" since I had 30 days to return the set. I got on-line to do research and I did not like what I read about the individual’s dissatisfaction. ShopNBC was to have shipped within a specific time and notify me of the shipment. They did not honor either agreement. So, I cancelled the order without consequence.

On or about October 7, 2006, ShopNBC advertised on TV, a AcerAsprire 1.8 GHZ notebook computer,item number V38474, for $909.00, including an additional $ 100.00 rebate. After doing some research on the brand, I called ShopNBC's on line order department. I don't remember the woman' name who placed the order, I did tell her that 1) this was a Christmas gift and 2) would there be a problem with the possibility that the recipient would might want to return the item, and also if I would have a problem the $100.00 rebate at that time. She assured me that she would note that this was a Christmas gift, and there would be no problem with any of my above concerns.

I purchased an expensive ring from Shop NBC as a gift for my daughter but she disliked the item. All expensive rings have a mylar tag. Mine didn't. I called customer service & was told I could send the ring back even though the tag was not attached.

I have Purchased a DLP rear projection TV from ShopNBC which could not be repaired they sent me another one a couple of months ago and according to their tech they sent out this one also can not be repaired. They want to send me another one and this one will not have a warranty since the year is over for the warrantly. I really do not want another one of these TVs since apparently Vivtek is not standing behind their product or they would give a warrantly with the new TV. THey also want me to put up a credit card or money order to insure the TV we have that does not work is not missing any parts. I feel this is their responsiblity to send someone out to insure all parts are still in the Tv.

I bought a computer V2 Premier bundle which included a webcam and dvd player as extras. The webcam never worked, the DVD never worked. The printer stopped working after 2 days and the wireless keyboard due to the letters wearing off. Now it doesn't work at all. My new computer has sat on my desk for a year, just a worthless pile of electronics. Even the on/off button cracked off.

I ordered a 50 Samsung TV on 9/16/06 and was told it would be delivered around 9/30/06. Its now been almost 6 week since I placed the order and ShoNBC cannot even tell me where the TV is at.

I ordered a Proton 37 LCD television. I received the TV 9/11. It worked for 30 minutes and die. I called ShowNBC and was referred to the vendor's 24/7 support after 1-1/2 hours on hold someone answered the phone and try to trouble shoot the problem over phone which I don't mind except I cant't understand his english. Everytime I asked him to repeat himself he gets offended. Finally after an hour he told me to call the next day to get the RMA number because the department is already close. I called the next day got my RMA number and I was instructed to wait 2-4 days someone will pick up the TV.

Christine Lake Worth FL (10/10/06)

Called to order a laptop computer from this company. This is was to be my first order with them. They advertised value pay payments, so when I ordered, that's what I asked for. Spent 20 minutes ordering, gave my Mastercard debit number, and was told I would receive my computer in less than a week, and I think it is on its way! Several days later, I see a leather jacket advertised, and decide to call and order it.

I ordered a 19" monitor from Shopnbc. It was not the one I order and it was used. It also had a black ring on the screen and it leans a half inch to the left.

This experience has been nothing but horrible. I ordered a protron 42 lcd tv,home theater system and dvd player back in may of 2006. Delivery was promised in 2 weeks, but 4 weeks later it still had not arrived. In calling cs they told me it was my responsibility to to contact ups to find out where it was.The only thing ever delivered to me was a wall mount but no tv to mount on it. Ups had messed up the delivery sooo bad that i had told them that i was refusing the package and to just send it back.

I ordered a laptop computer and a printer/scanner on 08/30/06. Once I received the computer I had nothing but problems with the it. Over the first two weeks I was on the phone with technical support and customer service. There attitude left something to be desired when it came to assisting me with the muliple problems that existed. On TV they advertised that the computer would come to me with an anti-virus software already loaded. Well,that did not happen.

I bought a Vivitek 37 HD LCD TV on-line. It took 11 days to be delivered. It worked for 2 weeks and then no sound or picture. I called and the woman I spoke to Dana said that she would re-set the clock as far as the warrant was concerned, and she said that she would send me a RMA, a return merchandise authorization. I have never recieved one and it has been another two weeks. I called ShopNBC today to ask waht was going on and they said that I was now out of the 30 day waranty and they would noy cover the TV anymore, I had to call the manufacturer, Vivitek.

I ordered a 56 projector TV on thier Flex Pay Schedule. They took the order said it was being reviewed. The payment was taken from my Credit Card as a pending transaction. The next day it was no longer pending. Did not think too much of it since this happens with CC transactions. Kept waiting for a email confirmation and never received anything. Two days later I go on Shop NBC to find out that my order has been cancelled. I call and am told to call another number which i do to find out that they are only open 7 am to 4:30 pm. I call the next morning only to get a message that I would have to leave a voice message. My wife calls it and hits 0 and gets put on hold for 54 minutes. Finally is transferred to the credit department. My wife thought this was weird since I used my own credit card. They tell her that they cancelled it due to my credit. My wife askes How did you check his credit you did not have his Social Security Number or Date of Birth. They tell my wife that they checked my credit by My Name and Address. My wife calls 2 of the 3 credit agencies to find out that they cannot check your credit with out your social security number and dob. Needless to say I will not get the order sincerthey did this. Thing that grypes me is they did not ask to check my credit and did not have the information needed to check my credit.

On 3/25/06 I purchased a $129 chandelier from Shop NBC. On the last week of July the light started to dysfunction. On occasion it would work, it would some times turn on and at times it would not.

On October 22, 2005 I ordered a V2 Premier Laptop Computer from ShopNBC. I received my computer 2 weeks later on November 11, 2006. I noticed I did not receive an invoice along with this shipment. I called ShopNBC on November 15, 2006 due to the fact that I received no paperwork with this laptop especially no invoice included. I called again in December because I had not received anything yet, nor could i send the computer back because I would need an invoice for approval purposes before I send the laptop back. I also noticed the computer was beginning to crack on the right side and shortly after - the left.

I ordered a grandfather clock over the SHOPNBC website. The order was botched three times, requiring three phone calls to straightened it out, and they billed me more than they agreed for first of 5 payments. Then the clock company contracted with a shipping company that was rude, wasted hours of my time, and could not be bothered to deliver the clock. SHOPNBC insists that I must pay a restocking fee for an item that they could not deliver. This was never made clear at the time of the order. SHOPNBC has made excuses, and generally provided abusmally poor customer service. If you can give me a fax number, can send letter that goes into complete details.

My husband bought a V2 Premier computer bundle in March, 05 for 2,500.00 which included a so called Digital Cameria, Printer and DVD player as extras. The Digital Cameria and DVD Player never worked. The computer from the get-go started giving problems It kept re-starting, freezing-up and could not multi-task after two weeks I called tech support and the technician, asked me to go-into the system BIOS. The computer was overheating, I was advised to not use the computer and they would assign a technician to come out. The tech told me that he loves working for this company -- they give him a lot of business, but that he would NEVER purchase anything from them because they sell junk.

On 1/6/05 I bought a new computer for $2150, with an extended 2-year warranty for an additional $160. On Apr 12th the computer broke. Through the warranty I was promised a refund if the computer was not repaired by 5/11/06. A tech was sent out four times, and I had to take off work each time. I have been without a computer for almost two months.

I purchased a TV for $1700.00 to be billed monthly. After 5 payments, SHOP NBC refunded my money and said they received my TV at the factory. I called them and told them I still had my TV. The CS girl said no, I have a record you returned it. I have been fighting to get my bill figured out, now they have overcharged my 500.00 on my credit card, they refuse to send statements or to satify my account.

I was shocked and dismayed at having a $750 ring purchased on-line from ShopNBC returned to me with a refusal of refund. I have been one of their BEST customers!

I bought a computer V2 Premier bundle in November which included a webcam and dvd player as extras. The webcam never worked. The printer stopped working after two weeks and the wireless keyboard and mouse had to be replaced. I orderd my account closed so they could not charge any more value pays, they have refused the printer I sent back to them and UPS sent it back to me at my expense. Now they put in to a collection agency and I have to pay for the rest of the 934.00 for the computer and a no good printer is sitting in my car along with a camera that never worked and the keyboard and mouse had to be replaced on our own.

I ordered a 32" Proton tv with the hidden wall mount. When I tried to attach the mount to the tv none of the holes lined up. I called Shop NBC and was told that I would have to call the supplier of the mount. when I finally got through to the supplier I was told they no longer supplied the mount. After wasting 4 hrs I finally reached the correct company and was told they would have someone call me. This never happened and I finally sent it back at my cost which was $24.50.

I purchased a 56" DLP Vivitek television. When the tv was not delivered as promised I contacted customer service only to be told to contact their vendor directly as ShopNBC has nothing to do with the shipping company. After many phone calls the television was finally delivered but the $300 rebate had expired. Again I contacted ShopNBC and was told that they would mail the rebate form and to submit the form along with the serial and model numbers as I didn't receive a UPC code since the tv came in a crate and shrink wrap and not in a box.

On Oct 1st I ordered a ViVItek TV. On Oct. 19 the TV was delivered. When ordered there was a $300 rebate. I received the rebate form after the TV was delivered but not the charge slip from ShopNBC showing the cost and when payments are due. (Invoice?) I received this Nov.5th. I mailed all documents to promotion company and they rejected due to lateness. I had called ShopNBC before Oct. 29th ( rebate end) and they said time was extended. Still No rebate.

I bought a computer system for about $2500. It wouldn't start up and stay on. Called the computer manufacturer's support team and got the runaround and they wouldn't send a return label with a number. This despite assurances that the product could be returned within 30 days. Made me call aol and Microsoft xp support. --they thought that the hardware was bad. Called the computer company again and they acted slighted by the suggestion that their product was defective.

On October 2005 I ordered a Laptop Computer from ShopNBC. I received it 3 weeks later. When the box arrived, I noticed it did not have an invoice and I wasn't sure exactly what the contents should be. I called ShopNBC because I thought there may be some items missing, but I would not know being that no invoice was included in the package. Weeks have passed and still i have no invoice.

I placed an order for Sharp Aquos 22" LCD TV on 12/20/2005 at $1,499.99. When the TV arrived on 12/28/2005 I was so suprised to see that the Tv is obviously used with scratches all over the sides. There was no power cord to powerup the tv, no manual, no remote and stand. It looked like a throwaway.

I ordered what was considered their today's special value which was a bundled Protron 32 inch LCD TV, home theater system, and a portable 7 inch DVD player back on October 14, 2005. I received all 3 items in about 2 weeks. However, the remote control for the portable 7 inch DVD player wouldn't work unless the device was plugged into the AC adapter. I followed the directions and had the main battery charged and even replaced the batteries on the remote and still couldn't use the remote to turn on or use any of the device's functions.

Ordered a DVD, House Season 1. Received Northern Exposure Season 1. The Shipping label and invoice read House. Called ShopNBC and they advised that they could not ship the correct item until we paid for it. They offered a $10 credit which would take 3 days to post. Obviously, ShopNBC wants it's customers to pay for their mistakes. I certianly did not want two charges on my credit card for the same item. They wanted us to wait for shipping labels or pay the return postage myself. I don't know if NBC is affiliated with this company, but I hope not.

I purchased a bed from ShopNBC over the telephone. 3 days upon receiving my merchandise I noticed a singe hole in the bed and also realized i received the wrong foundation. I received a 2 piece foundation instead of 1. I called shopNBC who in turned called their warehouse about the complaint and was informed that I would be charged a $135.00 restocking fee for returning the bed.

Honestly, this was the worst on line shopping experience ever. No matter how I tried over the course of four days I could not cancel the order. The customer service reps were liars, unhelpful and deceitful. They kept telling me the order was canceled but Fed Ex kept sending me tracking updates. I had to call the Presidents office in Eden Prarie Minnesota before I spoke to anyone who could help me..never never again! I am waiting for a refund