ShopHQ Reviews

I've been shopping with shophq for about 5 years now and I can't say enough about them. Customer service is great, ordering an item is easy, items are just as they were presented on tv, and shipping is fast. I RECOMMEND this shopping network to everyone who is looking for quality at an affordable price. Believe me when I say, you'll be glad you chose shophq as your go to shopping place. I know I am and couldn't be happier!!

I purchased a Patricia Nash handbag as a gift to my Mom for Christmas. Upon receipt and inspection, hair was found in the bag. DISGUSTING! I called ShopHQ to remedy this issue before the holiday. They will not cross ship, are inflexible regarding when returned merchandise is received thus reshipped, but eager to take a customer's money without offering some mutually agreeable remedy in the meantime. After waiting 3 weeks (no credit issued for the first used bag yet), I called and was finally shipped another handbag and swipe to my credit card. It was received 1/9/15 and, upon inspection, again, ShopHQ shipped yet another used bag!!! I found $ .21 in the outside slip pocket. Really?!?

I ordered a 55" JVC on 12/12/14 as a Christmas gift for my wife. On 12/16 I was advised it was shipped & would arrive 12/23. I intentionally stayed home all day awaiting delivery even though I had tons of holiday errands to run! Alas, at 6:30 pm I realized no delivery was coming! Nor, did it arrive on the 24th! On the 26th after not hearing from the shipper, or ShopHQ I decided to call ShopHQ. I was told adamantly by a "Supervisor" that they would call the shipper first thing Monday morning 12/29 to find out what the problem was and escalate the shipment! At 4:30 pm Monday 12/29 I still hadn't received a call back from ShopHQ or the shipper. I called back to try to speak to a supervisor to find out what the situation or status was. I was told the supervisors were too busy & I could only go to a voicemail & they would get back to me back in 3 to 5 days!

I ordered and to my surprise I got a set of 5 "trial size" Clinique products. Shop HQ charged me $62 + shipping. When my order arrived I was astounded to see that the items were packaged by Clinique with the words "Free Gift" on their box. This means that Shop HQ bought FREE GIFTS from Clinique...and sold them to me at a ridiculous profit. I'm sending the "free gift" right back to them (btw: no return label was included with my delivery. I sat on hold for 1 hour with horrible Customer Service to have one sent to me). I'M DONE with Shop HQ. Quality, selection and service has declined since their switch from "Shop NBC". If I were NBC, I wouldn't want my name associated with this company either. NO MORE SHOPPING WITH SHOP HQ.

ShopHQ had aired that the Hercules helicopters was guaranteed to be here by Xmas. So we bought 4 of them, we got two yesterday. We will get one today. And the other won't make it at all because they said we will have to reorder. Now we have to return all of them so we're not in fair to the children this Xmas. They said they can't do anything. So the guarantee was false advertisement. Because there is no compensation or even effort to compensate for their error. They ruin Xmas and don't even care.

When advertising or attempting to sell a product, all information about the product should be disclosed! Cozelle Microfiber Sheets: Worst sheets I have ever purchased. Colors are great. Stitching is less than adequate (very poor and loose). Pillowcases only have one hemmed side stitched to the case. The elastic that goes around the bottom fitted sheet isn't even stitched to the sheet! It is lose inside the small hem! Why aren't these negatives noted prior to purchase by the customer? However, I'm sure they wouldn't sell if this was the case! I wrote and they offered to let me return them for a refund. But it just isn't worth my time, effort or money as it is too late and too close to Christmas.

Got a wrong item, instead a cover for a D2 tablet, 12.99, they send me the tablet, cost 70.00. I am trying to return it, they do not understand my predicament. I need some advice in this matter. I require proper documentation for their ERROR. Help. Am I wrong in this? I thought good faith and honesty was important. The warehouse send the wrong item, and now I am trying to fix their mistake. I had hit a brick wall with them. They want me to send it, yes, but no document to sustain the problem. I was stupid to report this or honest to do it? I don't have my voice due to laryngitis, it has been a very hard situation.

I recently placed an order on ShopHQ for a very expensive item and was told I'd get an email receipt. After a week of waiting I called to check on the order. First, I was on hold for over 5 minutes (unacceptable). When I was FINALLY connected to a rep, I was told there was no record of an order for me. When I placed the order I talked directly to a rep and apparently, for whatever reason, she never placed the order. I won't be ordering anything else from ShopHQ - I'll go back to HSN & QVC.

I never considered buying anything from any home shopping network, especially ShopHQ, because everything is overpriced, superfluous, or just plain crappy. One night while channel surfing, I saw my favorite brand of cold weather boot, EMU, on ShopHq. I had never seen that particular model. The host said it had been discontinued and EMU made it available only through Shophq. I figured it more like EMU was getting rid of the stock. I researched the model, saw that it couldn't be found even on ebay, and decided, based on the pairs of EMU boots I owned over the years, that this was a good boot. If I really didn't like it, I knew I could resell it on ebay. It definitely wasn't bargain priced, but, at $169, it was priced at least $30 below a similar style. I placed my order online and used valuepay.

DO NOT BUY FROM THIS SITE. I placed an ordered for a router that was on "valuepay" and had a decent price when compared to Amazon and other websites. A day later I check my order status and it displays as "cancelled" with no further information. Baffled by this I checked my email to see if I got any sort of correspondence regarding the cancellation. I certainly DID NOT cancel my order. Their website seems like it was designed by a first year web design student and the overall integrity of the company seems incredibly POOR. DO NOT BUY FROM THIS SITE.

I ordered four (4) of the crystal Santa sleighs. When ordering they told me about when they should arrive. I waited nothing. They had sent all four (4) to my daughter-in-law's home. She lives in Utah I live in Alaska. Not too close! It cost her $17.98 each to mail. When I called the first time she said they would give a credit of $20.00 and pay for the shipping here. I called today (I received an e-mail with the receipts) was told they would give me $20.00 for the trouble and $4.99 for each one. Not even close to what it is going to cost me to correct THEIR error. I was not the one who sent them to Utah - THEY were. Why should I have to pay for their mistakes? I thought they were a pretty good company, but they sure have changed my mind. Must be nice to be able to have someone else pay for your goof ups!!

I have received 4 shattered broken stained glass lamps that I have to pay 100.00 a piece to return... I’ve received glued curio, a mucho stand with the paper bubbling and removed itself from the stand but my biggest peeve is Shop HQ nightmare argumentative customer service and if you get stern with them or say you want a management team, they mess with your easy pay on purpose or double bill you on purpose... they also ran an unauthorized credit check on me to see how much easy pay I should be allowed. SHOP HQ has cancelled six of my orders I paid cash for on five lamps several times I ever question what the heck is going on... I have had another account with a SHOP HQ computer for 21 years Never had a problem... SHOP HQ are not nice people behind the TV.

I placed an order for 8 cosmetic items and also opened a credit card with them. It is now 8 days later and when I check on-line it says processing. I have called and spoken with several totally incompetent Customer Service Reps as well as a Supervisor and have been told 3 different versions of this scenario. Bottom line is no one can tell me why these product have not shipped. And I think they have some totally RUDE Customer Service Representatives who don't know how to do their jobs. Who trains these people. Does anyone there actually know how to resolve a customer problem without using the Thanksgiving Holiday as an excuse. People at Shop HQ, I ordered on Sunday and Thanksgiving was Thursday. Today is Monday and it is still processing. Who in this outdated company has an answer????

They say I ordered a bunch of Elizabeth grant products and I DID NOT order these products. Was told by shop that order came from my computer, but I was not home that day to place any orders. So, in effect, I'm not believed and the order is coming to my house and there is nothing I can do about it. I am stuck w/ having to pay all shipping charges when I did not order these items.

Warning to people who shop on those shopping channels. What SHOPHQ, HSN QVC will not tell you about the diamond jewelry. The peddle, those tiny diamonds in those pieces, are shavings from diamond cutters left over from cutting that can't be used for anything else. Those left over are purchased by those shopping channels when they purchase diamond jewelry for jewelry shows. They buy those by the masses for hardly any money. They are put together in India, China, Japan, Thailand, and then selling them to the public at high, outrageous prices. Those shavings have no value. They are valueless and worthless. To make it sound better, those slivers have no value whatsoever. Keep your money in your wallet or you will be scammed by those shopping channels. They are ruthless. They couldn't care less what they sell to you as long as the customer buys those valueless diamond shavings.

Unfortunately, SHQP CSRs are unfamiliar with the products they sell, the shows that are broadcast and the companies from where the products come. Marquis by Waterford makes 2 types of items, lead crystal and 'Crystalline' (a glass product used by Waterford to allow for lower price points). Have been a customer since SHQP was Shop NBC. It was initially wonderful to be able to find Waterford and Waterford brand products for an affordable price. However, recently, I have encountered the fact that broadcast shows state the product is lead crystal. When you receive, the product is mark w/ lead crystal white sticker. However, ALL of the SHQP CSR including supervisor are claiming that ALL Marquis by Waterford items are 'Crystalline' regardless what they are being broadcast as and regardless of what the item has on it upon receipt.

Proscan 10.1 inch tablet - I am very upset. I paid good money for this tablet and as soon as the 90 days were up it started not coming on right and I would have to reboot it. Then I had to take it back to factory settings and then every time I shut it off, it wouldn't save anything. No wonder they were a good price. They are only good for 90 days. I have tried everything and it now gets stuck on the word Android and never does anything else. You can't get any info on these tablets from the company online. It's like they know their product is a piece of crap and they don't want you to be able to contact them. This is the first time I have ever bought anything off a shopping channel and it will be the last.

I have had several problems with Shop HQ value pay orders. First they ran an unsolicited credit check and cancelled my order so I paid in full. Then after 4 months of paying on other orders I placed an order for a $24 item and was denied value pay once again. I called to see if SHQ had problems getting payments from my bank and was assured that wasn't a problem but until my previous purchases were paid in full I cannot use the convenience again. Screw me once shame on you, screw me twice shame on me. I paid my account in full and am done with Shop HQ and will be sure to let my Facebook friends who recommended you how happy I am with this shopping service.

I bought the food slicer for 89.95 and an extended warranty and received the slicer, no problem. The problem lies when I went to nesco to register the slicer. Right on the front page was the slicer for 49.95. I contacted ShopHQ and told them about this and was told that they would not honor the price difference and they always advertise the lowest prices and you can go to the product website and find it higher. I think Hq should sell the unit for the price nesco is advertising it for but they won't. Well I have decided to send the unit back and no longer shop at this site. I wonder how many more products they sell, you can find it cheaper at the product site. Shame on you ShopHQ, I am done with you.

I purchased 3 watches put them on their Value pay... Cost me $56.88. This was 1st value pay for all 3 watches $9.96 each and $8.99 each for shipping. After getting them they were really not what I wanted so I returned then thinking ok they will take $8.99 x 3 for shipping them back...... WRONG!!!!!! Out of my $56.88 ALL I was given back was .... READY ..... $2.94 ......YES you are reading that right!!! I called and Amy said they would refund; however, I have yet to see the addt'l refund! They stated they had to charge me shipping the product out to me and when I stated they did that in the 1st charge and why was I being charged again, meaning I now am paying shipping 3x, we'll they were quick to say no? But when I asked what the 1st $56.88 was for they could not break it down for me even though it was $9.96 1st Value pay x 3 and $8.99 x 3 shipping.

I got a lamp in Nov of 2013. It is now Aug of 2014 and my lamp just won't go on. I call ShopHQ and they told me that they can't do anything. I spent 280 almost 300 and I’m on SSD so I have to save for the things I want. So for an item like this I think they could have done something, but they said they only give you 90 day. But come on no # so I can reach someone from the lamp company. I got a lot of people saying they love my lamp but they could have done something for me because I'm disabled. So please someone help me out because now I have a lamp that doesn't work. God Bless. TY for helping me because I didn't know what to do.

Received a Galaxy S2 Skyrocket i727 cell phone as a gift. Came with a 12-month warranty. Had trouble with it now and then. Two months into use, the display would not operate -- dark screen, but navigational buttons on frame would light up. Examined it under bright light and discovered a lightning-shaped hairline fracture on the interior bezel -- the exterior bezel was smooth and intact. Assumed this to be the problem. Emailed customer service, was given Samsung's number. Samsung reviewed the device's IMEI number and apologized that they could not honor the warranty, because 1) Shop HQ is not an authorized dealer 2) Shop HQ had sold an out-dated device 3) Shop HQ had sold a device that was already so old, its 12-month warranty had long ago expired.

I ordered a foundation from ShopHQ which turned out to be far smaller than posted on the website (.51 oz vs 1.5 oz). This was misrepresentation and I returned it. I submitted a review pointing this out, and they deleted it as "not conforming" to their review requirements.

Wasted so much time on the phone. Finally was assured I would get a refund for the insurance premium, only to find out it was never processed. Had to call back again. After another hour on the phone and being given erroneous information, was finally assured I would be receiving a refund. Still waiting and hoping this will be resolved, but not confident. After the horrible customer service, I will never shop with Shop HQ again.

Just now, someone I could not understand told me my credit card payment didn't go through. (MY card # changed and the payment should have carried thru to the new #. I used to work for a card company). I asked the woman/girl for details on the transaction and I got double talk. Can you just answer the question? She claimed she couldn't hear me. Sorry, not buying it because you said what info do I want? Nice try. Went around a couple times, wasn't talking anymore. Asked to speak to a supervisor.

Invicta Watches and ShopHQ are running an obvious sales scam on national television. They are lying about everything concerning their products. Their lies span from where the watches are made to who are making them to the materials they use. I have found Chinese watch websites that supply the Invicta Watch Group, and posted pictures proving that they were lying about their products. I found that the Valjoux 7750 movement that they keep claiming is Swiss is actually made in Thailand. It was after I had posted the picture of the movement with the descriptions in Chinese that I was banned from posting anymore on their facebook. What is the use of having social networks if you can't post the truth?

I have been shopping with HQ for about a Year now and have spent about a $1000.00 with them. Doesn't seem like much but it's still money for them. Anyhow, I have always used Value Pays and paid on time. I recently tried to purchase an Xbox One for my son Who is in the USMC as a gift for him to have something to do on his free time. To make a long story short, they cancelled my order and told me that due to my credit history, they could not approve it. What? I have paid for everything on time... I called - no help - kept sending me to an automated machine. This is a horrible company Who doesn't care about their customers!

On March 28, 2014 I purchased a PROSCAN 10.1 Google certified Android tablet for a total of $145.61. The product came with a carrying case and keyboard. I thought it was a really good deal for the price. I noticed the more I used the system the slower it got. I went to use the product towards the end of last month only to discover the tablet cannot locate the Google Android operating system. I reset the product several time, money wasted.

I placed an order for 3 clothing items 6/6/14. I used PayPal and to make a long story short, they keyed in a 4 digit acct that was not mine so they pulled $ from my bank. Ebay had just had a breach in their data dept and PayPal and eBay were asking people to change their pswd. After contacting both, I did just that. Shophq processed my order wrong, value pays was wrong, so I called them back and paid the bill in full almost $90.00. None of the items worked so I returned them and I have spoken to 8 people plus a floor mgr and so far they have only refunded me $28.48. They have lost part of my return and so I am being punished for it.

Bought a watch on ShopHQ, paid the bill online. The payment would NOT go through. I found out they would not accept my savings account for payment. Only checking account, Master or Visa not American Express which is a choice on the website. I would have just paid with the AE in the beginning, now I have to pay an extra 10 dollars if I pay by debit card. When I call, it takes at least 3 minutes of listening to a machine to get a human being.

I purchased a portable air conditioner and didn't like it. Paid $29.95 shipping and when I went to send it back, there was no paid return so it cost me another $55 to send it back. So for something that was no use to me cost me $85.00. Most shopping channels send return paid labels so I will not be doing business with this new shopping channel. Very disappointed in service.

I ordered some clothing from ShopNBC a few weeks ago. After trying everything on, nothing fit. So I returned them and the shipping fee was deducted off of each piece. All in all, I lost over $33 in shipping costs, counting return shipping. Never had this happen before. Will not order anything from them that has a remote chance of having to be sent back. I did not check return policy so I guess it is my fault.

I ordered a product right before Christmas. I was out of town when it arrived, but picked it up as soon as I was back about a week later. I was very excited to get the product home and try it out. But when I pulled it out I discovered it came with a European power adapter, which is useless in my American home. I double checked to make sure I didn't make a mistake and order the wrong product, but there was nothing anywhere on their website or my order that specified what country the product was for, so I figured I was safe - especially since it was shipped from within the U.S. I contacted customer service asking if I could exchange it for the country-appropriate model. Two e-mails later I still hadn't heard back from them, so I tried again. No problem, they said. They can just send out a replacement adapter that will work in my home.

Used Value Pay a few times in the past. This particular time apparently they could not recognize that I had an address change despite shipping my product to the new address when they attempted to charge the card. This endeavor to believe led to the card declining. After more than a dozen phone calls and several discussions with managers, it still was not fixed. At this point, I had to call again just to pay it off once and for all. The management team was snide and uncaring. They could care less that I cancelled my account with them in offered no reconciliation whatsoever. Do not, I repeat, do not use the Shop HQ in Value Pay if you value your sanity.

I ordered a size 8 ring using the ShopHQ site on February 5, 2014; I received the order confirmation via e-mail. When I went online to check the delivery status on February 7, the order had been cancelled; customer Service informed me that the cancellation was due to the fact they were out of stock. I do not believe that, as I accessed the item online on February 6, 2014 and the inventory still showed sizes available for size 7 and 8. This is the second time the organization has pulled this on me. Both for rather expensive items... on sale. They should be ashamed; btw, I never received an e-mail telling me the order had been cancelled.

We purchased a couple tablets from ShopNBC in Sept 2013. A couple weeks later, we had problems with them, charging problems. We contacted ShopNBC and they told us to send them back to Maylong the manufacturer company, we did. Maylong said that it would take 6 weeks for repairs?? After 6 weeks, called Maylong and no one answered the phone call. Called ShopNBC, they told us they will follow up and call us within 72 hours. A week later, I called ShopNBC and told me that the lady that took the call made a mistake putting the order that they will call me again within 72 hours. 72 hours went by, no calls. Called Maylong, they told us they have sent the tablets back on Nov. 7, 2013 that I have received the tablets by Nov. 12, 2013... Guess what, I never received the tablets. Maylong said ShopNBC should have taken care of sending the tablets back to them not us?? Called ShopNBC they said they will try to follow up again??? Did you get the picture? Bad customer service, bad company.

Bought table and chair set and was delivered damaged. Can't seem to get them to replace damaged goods, gave me a 10% discount for my troubles but just wanted a table that looks new, not that looks damaged and old. Recommended nobody purchase products from shophq.com. Very unreliable.

I purchased a tablet that failed to start up after 4 months. Went online, got custom numbers, email, telephone, got no response from the supplier who manufactured the product for Shop NBC. After 7 email attempts, two automated telephone holds, music stops, no one picks up. I called Shop NBC who only could provide a telephone number that I already had. And what else nothing. You are ** out of luck if their supplier of merchandise can't help after 30 days. 30 DAYS IS ALL THEY ARE GOOD FOR EXCEPT TAKING YOUR MONEY AND SAY HAVE A NICE DAY. NEVER, NEVER, NEVER BUY ANYTHING FROM SHOP NBC OR SHOP HQ OR WHATEVER THEIR NAME IS NEXT WEEK.

Only reason there is 1 star is because you can do negative! I was watching SHOPNBC.COM and they had a Toshiba hard drive that I wanted to purchase but had a question about the product 439-723. I CALLED TO GET INFO the rep didn't know the answer so she said that she would put me through so I could ask the Toshiba rep Elliot. She transferred me but they would NOT answer. This went on for 3 to 4 hours. So I called back again angry!

About 2 or 3 months ago I opened a ShopNBC credit card. Since that date, I was informed by their Customer Services Representative that I cannot use the account which I have been using for at least 7 years with this new card. They said I had an OLDER account and would need to use THAT one in order to use my ShopNBC card. I didn't remember the old one, however, I did what they said. I recently ordered a set of very expensive sheets, which I really wanted, and they sent it to an address that I lived at over 7 years ago! Now they are giving me all sorts of excuses why they can't fix their error! I told them to consolidate both accounts into one.

Just tried to purchase a lamp on easy pay on Shop NBC, but was not given the option. Why? Don't know. I have a very minimum balance, have never been late with a payment, usually 10 days early. They just increased my limit without my having asked for it? So the question is why can't I use easy pay option? I don't get it, I am just trying to build up my credit and I have a pretty good score, so it will be interesting to see what the issue is. I think I may just pay it off and cancel it, its not that important to me. They have a very bad reputation as it is, so I think I may just let this one go. Really pisses me off that you do your part as a consumer, pay your bill on time and then you get penalized for it?

As a very careful shopper, who by no means takes advantage of return policies, I received an email on 6/10/13 from ShopNBC warning me that my purchases in 2012 showed a 50 percent return rate. And, if that continues, I would be barred from shopping there in the future. Let me say this, there are many legit reasons for returns - defective merchandise (of which there were many), wrong size, and just plain junky stuff that their website made to look much better. With that said, I pay for each and every return. So it's not like I returned items for the fun of it. I am now returning my last two purchases even though I intended to keep them. In no way do I ever want anything to do with a company that threatens me in this way. Good riddance, ShopNBC!

I purchased a Nintendo DS for my granddaughter about a year and a half ago. I made three of the value pays just fine. On the third, I noticed the billing was a different format and that the amount was more than it should be. I assumed that I had missed an easy pay somehow and made the payment even though it was more than 2 easy pays together and that should have completed the purchase. Then the next month, I got billed $79.00 that again did not match the amount in any way. I called ShopNBC and they said that the value pays were paid in full and the account was fine. I then started receiving calls from ShopNBC... I couldn't figure out what was going on.

I spoke to Janet today, 4-19-2013, phone number 1-866-597-1513 and the supervisor/mgr. Dominic. I had opened a ShopNBC credit card and I was not advised that if you close your account, you have to wait 1 year to re-apply. I was told that I was notified of their policies, but I was not. I had a credit score of 820 and now, due to the fact that I did re-apply for this credit card twice, this made my credit score go down. The letter that I just received from GE Capital Retail Bank Creditor for the denial said the reason was "Previous Application Approved." That is not enough information and the employees of ShopNBC are not aware of this, as they are not the creditor, but they do promote the credit card 100% in order to obtain more business.

I have never purchased an item from ShopNBC but was considering purchasing the following: 16 qt Tools of the Trade stockpot #430-154. I saw a 16 qt Belgique/Tools of the Trade stockpot to be sold for $24. It sounded very interesting. So interesting that I called Macy's to get more info on the item. They told me this was not the quality of Belgique but the lesser quality Tools of the Trade line. You could not put it in the oven as the highest temperature for the stockpot was 350 degrees. Also, the glass lid was not tempered - another reason not to put in the oven. This entire airing was selling Belgique giving all the qualities, put in the oven, tempered glass top, etc. All very misleading. I called customer service and started explaining what I had found. After about 1 minute, they abruptly hung up on me. Anyone interested in any item on this network, check it out with other sources first. You may be surprised on what you find out. I would not purchase an item from them after this experience under any circumstances.

I, too, returned an item. They make it sound so easy. So, I did not get back my original shipping and handling. That was okay. Their email said that they were returning my original amount paid and deducting the $6.99 return shipping. Okay. However, the original amount paid that they quoted was $.63 less than what I had paid. When I asked them about it, they said it was tax on the return shipping and handling. That is bogus, because using their tax rate, the tax should have been $.52. And they should have stated that returns deducted shipping and taxes. I agree with a previous writer that ShopNBC is being dishonest and should be investigated by the BBB.

I have never shopped with this company before (and never will) but somehow, they have associated my name with one of their delinquent accounts. I don't know how but they got my cellphone and work number and began calling me several times a day. When I explained that I have never ordered anything from them, I was told my name would be taken off the list but they kept right on calling. I called them back 5 times asking them to make sure they took me off the list. On call number three, I was asked for personal information like my address and when I refused to give it, I was hung up on. I called and asked for a supervisor, but there was never a supervisor available. I was told, "He's a supervisor. He's busy." Now after calling 5 times, I was beginning to lose my cool and was told, "I see why you can't get any help; you have a bad attitude."

Do not buy anything from this company. I have bought at least 15 items from this company. It started last Christmas. At first, everything seemed fine. Then one by one it seems that almost everything I have purchased is somehow defective. For example, I bought a pair of shoes for myself and a pair of Dr. Scholl's boots for my daughter. My shoes were two different sizes. They were both labeled as 9 1/2 but the left one fell of my foot, clearly a defect. My daughter’s boots were angle height with a zipper. The zipper doesn't stay up. I bought a multi-gemstone ring with four gemstones. One of them fell out yesterday; I've had it less than six months.

Acer 17" Aspire PCs sold by Shop NBC are used, not new. I spent $1,200 on a 17" Acer PC in January 2010 from my home in Florida. I have written to them at least 55 times and have documented every time with the date, time and the name of the person with whom I spoke. After the first year warranty was expired, I called their alternate warranty company. I gave all the information to a young lady name Sanyia (has a foreign but quite understandable accent). She looked into my serial number and the product from Acer sold by Shop NBC on TV. She had no doubt at all, advised me that the unit I received was a refurbished unit.

I did not have the TV for a year. I bought this on 10/30/2011, but they sent me a 2010 model. Now, I have no TV. It has sound but no video. It's no good to me now. It's a big black box just sitting around in my house. Viore TVs are junk. Do not buy from Shop NBC or any other business. They should do a recall on all of them ASAP. They're junk. I'm pissed off.

I have been on an auto delivery plan with ShopNBC for two years and have received my item and made my payments without any problems until now. When I receive my item, I noticed a different price and finally investigated it. It turns out that the price did go up and according to Laura at ShopNBC’s customer service, I was sent a letter stating the price that I was supposed to be locked in at is not the price I am now paying, but I never received the letter. If you watch the program and a product is stated as an auto delivery item, they do state that you will be locked in at this price. It never states that they, ShopNBC, reserve the right to increase the locked-in price whenever they want to. I feel this is unfair business practice. Is there an attorney who wants to take on a case with ShopNBC for false representation? I am in if there is.

I deal with ShopNBC on a regular basis and most of the time, with no problems. The problem I am dealing with now is their adjustment to sale items. ShopNBC's policy is, if an item goes on sale within 30 days for less than you paid for, you get a refund of the difference. The problem is you don't get taxes back with the refund difference. If they charge me taxes on the full price of the item, I should be getting back the taxes on the difference as well. If you take the difference without tax, they apply it to the item in question. If you request "taxes back on the item", they just give you a shop credit. And you have to ask for the taxes back on the refunded amount. I'm sure most people do not know enough to ask for their tax money back on adjustments. They seem to be making a lot of money if they are keeping the tax money due back to the customer on adjustments. This is not a one time deal.

I returned an item to ShopNBC that had 6 value pays. The first payment of $56.65 was charged to my credit card. After the return was processed, I received a refund of $38.99. When I inquired about it, I was told that if an individual used the return label provided by ShopNBC, they were charged $7.99 for each item in the package. Therefore, if you had 3 items, your return shipping fee was $24.00

I paid my bill and Shop NBC billing department claimed that they did not receive payment. I paid using a "bank check". I got my bank involved to help me straighten out the issue, but to no avail. They sent my account to collections. I faxed proof of payment and then mailed proof of payment after they claimed that the faxed version was not acceptable. I fought them on this for a year before I gave up entirely. During that year, I made numerous calls and talked to people. After explaining the mix up to one lady, she said I was all set but then a few weeks later, the collections people began calling again. They reported me as a bad credit risk stating that my account was sent to collections and was closed for non-payment. My credit rating dropped over 200 points because of them. I still have all the documentation to backup my story. This was about 2 years ago. I'm still angry that they ruined my rating because of their screw up!

I did not receive an item I ordered and I am having trouble getting my refund. They say they must investigate, which would take 5 to 10 days. I was not even in town when they say they had delivered, plus they can't not show where I signed for the item.

On December 22, 2011, the mattress was delivered with a 30-day return policy. I called on February 22 to say the center was caving in and no support. It took 30 days to get someone out from Serta after repeated calls. Yes it's defective. I stopped payments until I get a new mattress or take this one back. NBC has been no help, just you had 30 days to return. I get 9 calls a day from NBC, to pay and threats of a collection agency. This is a defective merchandise and they do not stand behind their products. It's between me and Serta. I'm waiting to hear from them, and called NBC back as I had promised after the inspection was completed. Also, I informed them of laws pertaining to harassment (so many calls). They do not care about the defective product they sent me, only getting paid for it. We're not talking about a few dollars, it's $800 or more. Never will I shop NBC again.

I returned an item in 09/2011. I continued to be charted for the item over the next 5 months. I have been calling the customer service for several months and each time, I get a different explanation about the return but still they do not put a credit on my credit card. The charges on return items that I have been charged are outrageous; $25 and the smart labile were $7.99. It does not make sense.

Back on December 19, 2011, I place an order with ShopNBC.com online for order number ** 10 pc cookware set and order number ** for 2 skillets. According to their website, I could use ValuePay as long as I had a major credit card, which I did. I followed through with placing the order using my Bank of America debit card and then later I added my Master Card to the account so monthly payment to be debit against. Products were shipped and received.

Six years ago, I bought a Spectronic "HDTV" televison after seeing it on ShopNBC. I paid $850, but was promised a $150 rebate. During a week's stay in the hospital, the set was delivered. My son set it up. At the time, my cable service was analog. The set operated fine in analog.

Their service was inexcusable and unprofessional. I recommend no one shops at them. I rate their service as 0.

I ordered the Vevalde Tiffany style lamp when they shipped to me they only send me the Tiffany shade so i called them about the base. So today 11-7-11, I got the base and when i looked in the box it looked like they just threw it in the box abd the base was just sitting in the bottom of the box and the bubble wrap was just thrown on top and as I was putting it together. The piece that holds the lamp and the piece that secure the lamp are missing. Now I have to wait another week for the pieces. They better not charge me for these two deliveries. It's not my fault. I don't want to send it back cause I love this lamp.

I had valuepayments overdue less than 5 days. They called me on my home and cell phone every hour, 7-8 times a day. It was for less than $20.00. They were purely harassing me. I attempted to contact by email to resolve due to my long work hours. I do not have debt problems. This was a situation where I had closed the credit card.

I have ordered some parts for my car from Lethal Performance and I paid by MasterCard. After that, I received an email from them that the process is done. After three days, I received another email with my invoice. Then, I sat waiting for the order tracking number for more than two weeks. I tried to communicate with them via their Live HELP but the person who I talked to made me wait for his response for more than half an hour. I tried to write to him several times, but he did not answer.

I ordered a 46" Toshiba TV from ShopNBC and when it arrived, the screen was damaged. It was damaged when it was loaded onto the UPS truck. The driver did not bother to give it to me. He told me to call and tell them that I refused it due to damage. The shipper received it back on 12 Aug 2011. Every time I contact ShopNBC, the person gives me a different waiting period. They refuse to give me the shipper's contact information. I was told that I would just have to wait. I am on an automatic payment plan and was told that I couldn't stop the payments.

Apparently, ShopNBC likes to defraud the public!

ShopNBC warranty on Invicta Watch not as advertised. Very unhelpful. Watch is not waterproof as advertised. Invicta wants me to ship watch at my expense, pay $28 for return shipping and wait 90 days for watch to come back.This is not acceptable to me.

I bought what I thought was a 14k gold chain and heart pendant for my wife about two years ago. I went to get it cleaned at a jewelers and they picked it up with a magnet. It was not gold after all. It's fake but it is marked 14k. I called to tell them and they said that there's nothing they can do about it.

I ordered a new mattress from NBC , which stated that my old mattress (1yr old) would be picked up at time of delivery of new mattress. The delivery men that delivered the mattress stated that they do not pick up old mattresses, they had no room on the truck and they could not mix the old mattress with the new ones they still had to deliver. After calling the delivery company and NBC I was told that I have to call my local trash company and move the now king bed, water filled (rain), muddy, cat peed bed down to the trash and have them pick it up. How is that gold service? When I ordered the bed I told them I just had surgery. I tapped their still running ad for serta beds, stating you only deal with us at shop NBC. (They told me I had to work it out with the delivery company later after I called in.

So as to not seem like a personal attack, I'll refer to ShopNBC vice using the form of "you", doesn't seem to understand: (1) I've talked to the local regional supervisor of Alexandria, VA Post Office. He went over the information & re-instated the delivery confirmation number so that it could be seen yet again by ShopNBC; (2) I purchased delivery confirmation to avoid this very scenario. They (USPS) have already said they are not responsible since it was sealed, signed for and delivered; (3) What ShopNBC has now done is make me, the customer, responsible for the vendor's in-action to account in a timely fashion a discrepancy. Your very email states that the vendor discovered (and how long after the delivery date of 1/10/11 are they saying this) the box was empty, and I was previously told it was received. I, as the customer, have no responsibility to your vendor in all the correspondence back to me, the one consistency is what the vendor said. That is not my concern.

I ordered a Kodak digital camera model M590 with 14mp, 5x optical zoom, colored silver. It was received on April 19, 2011 with no battery. I contacted the shop, NBC, and was informed that they will need to contact the Kodak to ship me a battery in 7 to 10 business days.

On November 29, 2010 I purchased a Literati wireless reader made by Sharper Image and sold by ShopNBC. I purchased it for $140 with the two-year warranty and on March 14, 2011 I went to charge it because it went dead.

I phoned an order in for Sony Google TV for 5 ValuePays. The money for the 1st ValuePay was taken. Then they canceled the order, put the money back, reordered, and took full amount out of my ATM card. They also refused to stop shipment on Feb.16 for 24 hours, then shipped it on Feb. 17. Anyway, the order was intercepted by ShopNBC to return it to the warehouse. It was back to them, and they still refuse to give my money back.

I’m not sure why, but all of a sudden, it seems that ShopNBC stops posting any review that is not what they think as a good review. I purchased a few items, two rings for over $1000 each. It turned out that the jadeite were not really jadeite; they were treated and dyed and can't really be referred to as jade, let along jadeite. On the website, the item description did not say that jade was treated. I called the customer service twice, spoke to two different departments, and was told there was no treatment indicated on their record for the jade. I took them to my jeweler and she said it’s better that I don't wear them, since the treatment may often cause cancer.

I returned items with NBC's Smartlabel. The items lost en route to NBC and NBC will not credit me the $236.54. NBC should be investigated and shut down. Buyers beware!

We were sent a very nice Christmas gift of BBQ ribs by a friend. The value was almost $100. The ribs were unfortunately absolutely inedible. We were told we could not be sent a replacement and / or they could not even discuss this matter with us, as we were not the purchaser of the gift. if we wanted any action at all, we would have to notify the sender of the gift. Now who in their right mind would tell someone who sent you such a nice gift that what they sent is terrible and inedible?! How embarrassing. it goes without saying that ShopNBC wins out on their policy every time.

I would like to issue a formal complaint against SHOPNBC. I feel that my trust and consumer rights have been violated; although I have contacted their customer service on numerous times over the past weeks, I have gotten only verbal assurance, mixed and empty promises, and verbal abuse without resolution. I am also still owed a refund of $700.

Well I had put in an order to be delivered as a Christmas Gift, the order was cancelled without my knowledge. The company Shop NBC never contacted me. When I did call to complain and find out what the problem was, I never got a straight answer. I was immediately told that my account had to be under investigation which I've never heard of such a thing. I was a new customer.

We have been harassed at least twice per day by ShopNBC credit department. They keep saying that we have not sent enough money to their credit card. They tell my husband to send more money, so he does. Now, they say that it is still not enough. And today, December18th, they called and said that payment was not sent on Wednesday, the 15th so they are putting our account in a credit collection agency. I am so frustrated! I have never ever been in a credit agency before. I am afraid that they are going to ruin my credit! I am at my wit's end! I have tried to work with them. I send emails and get a form message back. No help at all! Help!

Four months ago, I purchased an Invicta watch on a 5 pay. About a month after I received the watch, I noticed it was stopping at quarter of midnight. I reset it and it would work okay for a few days and do the same thing over again. I called Invicta, I was told to send them $28 for repair, and that was the cost of insured postage would amount to over $40. The watch only cost $50+. I called Shop NBC and told them, they said to call back and see if they would send me a prepaid mailer. They said no. The bottom line is now the watch runs but starts, stops, and the dials are all out of alignment. The watch is worthless. My last call to Shop NBC resulted in the answer we cannot do anything about it, it is out of the 30-day return policy. I can see why Shop NBC and Invicta have such a bad reputation. I have one payment left and that will cost me more to stop payment than the payment is.

I too was charged the $1.99 and after speaking with GE Money who collects for the ShopNBC credit card, I decided to pay my balance in full and close my account. Instead of paying ShopNBC the last value pay of $15.40, they listed the credit on my statement. I must assume responsibility here, not realizing they did not forward the last value pay. I requested a check for the credit balance and also had them close my account. I received a call from ShopNBC's re-authorization department requesting their payment of $15.40. I said I would be very happy to mail them what I owed if they could please send me a letter with the amount and the proper address to mail the check to. I was told this was done.

I purchased a camcorder around summer, and according to them it was delivered to my address, but I never received any package. According to the delivery company, it was signed by someone claiming to be me. The delivery company told me that they are not responsible for the lost item. They advised me to call ShopNBC because they were the sales company and they were responsible and not FedEx. I called ShopNBC and they told me otherwise. They don’t want to take responsibility of the lost package, but they did take the money out of my credit card. I would gladly appreciate if you can help me with this matter. Thank you.

I ordered via telephone a stained glass lamp, very muted in color, pale yellow and grey. In the same order, I also ordered a column lamp with flowers. In September 2010, they arrived. The lamp was a gift for a gentleman for his birthday and to be used in his office. It was definitely very muted in color and would be something a man would like. The packages arrived, and a longtime shopper with ShopNBC, and the fact that I have ordered at least 5 stained glass lamps from them along with lots of other items. I knew that these lamps were packaged very tightly with the white Styrofoam and once you open them, you can't get the item back in the box without a hassle.

I order an Ed Hardy 3 band changeable men watch in late August, 2010 and setup for value pay times five months. At the time of advertisement, the hosts stated that this was a onetime price of a $128 and some charge ($25 value pay). They stated that they will not have this watch again.

I tried to purchase an item today using their ValuePay. When I went to check out, it did not give me an option to make ValuePay. I called customer service. After waiting online for them for 12 minutes, I was transferred to the credit department. I waited 18 minutes for someone to answer. I was told that they had checked my credit score and that I was no longer eligible to use value pay. The purchases I have made to ShopNBC have all been paid in full before. It should not be any of their business what my credit history is as long as I have a valid credit card at the time of the purchase. I think it is an invasion of privacy to do a credit check on something I want to purchase.

I literally spent my Thanksgiving weekend dealing with issues caused by ShopNBC. I even found the CEO names through much searching online and emailed him. For future reference, it is ***@shopnbc.comm Kevin ***. I am still waiting for a response. I ordered a watch the beginning of the week. When it arrived, it was defective. ShopNBC was of no help. So I called manufacturer (Croton), they were of lesser value. Their advice: Send it back. So, I did. I sent it back "certified mail," I checked the package status on Friday 11/26 and USPS online stated "delivery denied." This item was going back to its own warehouse and they refused it!

I bought luxury silk sheets item #G13529 for $87.57. After only 6 months, the fabric has become so thin that the pocket seams have completely ripped, the top sheet's hems are totally frayed, and there are 6 inch tears from thin, worn out fabric. Even very cheap sheets last longer than 6 months. When I contacted customer service, they said you may only return an item within 30 days and would not refund my money or exchange for a different set of sheets. This is unacceptable.

I ordered the Garmin Nuvi today's special on November 3, 2010 with a ship date of November 16, 2010. I called the customer service to find out why my order still had not been processed and I was told that the vendor cancelled the order due to the lack of inventory. This product was still being sold after my purchase, but mine was cancelled on the 16th of November. Also, my funds are still showing a pre-authorization of payment to ShopNBC. I stated that I wanted my product that I had purchased at that price with all the bell and whistles and was told that I could call back in if I saw it available within 30 days.

On the early Morning of Oct. 29th, I sat down and ordered a Laptop Computer from ShopNBC.com. My bank immediately took the funds from my account, and I check the site to see what my order status was. It was understandably in a not shipped status with an anticipated delivery of 11/8/10. I called ShopNBC.com

I ordered a diamond watch. I ordered it with the assistance of a live representative over the phone. I gave them my address as ***, Rockhill SC 29732. They sent it to an old address, an apt I lived in 2 1/2 years ago. When I told them that is what they did, their attitude was sorry about your luck. Sorry that happened. You will have to call the post office and the apartment complex you used to live in to see if they will return it to us but we can't do anything. This comment was made by Andrea on 10/31/2010.

In late October I called to purchase some jewelry. But after the sales rep told me I did not qualify for their value pay, I told her right away I wanted to cancel the order. Two days later, I saw they had taken the money from my debit account. I called and complained. Before I cancelled, I told the sales rep I was moving on November 1st so they added another $15 charge for express delivery. They told me that UPS couldn't cancel and to just refuse the package, but the package never came. I know because I was home everyday packing.

I recently purchased item nos. J314474 (18" graduated grande yellow gold necklace) and J314475 (grande slip-on bracelet). The necklace was nearly impossible to open or close and the bracelet would not stay on my wrist as it was too large. They were returned in the one envelope they came in. Yet, I had two return charges. There was no return address included to send it back on my own. I am unhappy with ShopNBC and will probably order nothing more.

ShopNBC.com accepted $ for a watch which it never delivered. "Customer service" suggests I either wait longer (although we are already past the promised delivery time) or send them more money, i.e. buy the watch again.

Shop NBC has charged my credit card for a product I never received; however, because I did not inform them immediately, they want me to pay a final payment. Shop NBC has been paid several payments for the product from my credit card since a fraud investigation by my bank; the payments from that card are no longer available. Now Shop NBC wants my new credit card numbers to charge a final payment of $13.98. I contacted Shop NBC and informed them that I do not feel that I should pay for something I have not received and they are going to send it to a third party collection anyway.

All seemed fine but after several hours of dismantling our existing entertainment center, we hooked up and turned on the new TV only to discover the picture was completely shattered glass. It was obvious this had been drop, kicked off a plane or truck somewhere. The best ShopNBC could do was offer to have it returned (another four hours of my life I'll never get back, I'm sure) and ship another one which will take 15 to 30 days. So, we cancelled our order. Their CSRs and supervisors are extremely well "scripted."

I ordered 2 jackets which arrived in the same package. I returned the jackets in the same package, the same way they arrived. ShopNBC said that they only have one jacket and will only give credit for one jacket. I keep giving them the information that they ask, but it is never enough. I am getting the run around. Now I have to have the post office verify the weight of the package that I mailed back to ShopNBC. If they received one jacket, they most certainly have the second jacket.

I placed an order with ShopNBC on 8/18/2010 for four (4) items. These items were itemized on my credit card $31.73, $24.24, $17.46, $50.99. I kept one item and returned the other three using their enclosed label for returns. When I received my credit card bill, the returns were listed as $40.01, $6.48, $16.75. The items ordered were jewelry items weighing nothing. When I contacted ShopNBC customer service, I was told that since I used their enclosed return label, I was charged $9.00 per item returned plus the original shipping charges. This is crazy! She told me the charges are standard corporate policy.

This was my first purchase with ShopNBC, my first experience dealing with this company. I made a large purchase of several stained glass Tiffany-style lamps. My order totaled almost $1,000.00. I received all of my lamps except for a floor lamp. I placed my order on September 3, 2010, it is now September 24, and I continue to need to call the corporate office, customer service, and supervisors.

I ordered an item total came to 37.73. shipping on it involved UPS and the postal service. Ordered on Sept 10, 2010 and received notice that it was shipped on Sept 11. By Sept. 16, it was supposedly delivered to the post office but as of today 9/24/2010, I have not received. Shopnbc is going to make me wait an additional 5-7 business days for a refund while they perform an "investigation". I order a lot online and I have never dealt with a company that hold your money hostage while they try to figure out what happened. Sean from the Presidents office call because of a BBB report that I had filed and basically was unhelpful (1-800-747-4178).

Shop NBC's shipping rates are outrageous and God forbid, you have to return something if you choose to use their return label and get it back to them. I had to pay $6.00 shipping to get a package to me with a ring in a bubble-type envelope. It weighed virtually nothing and went via US Postal Service. To return it, I used their return label and it cost me $8.00! A total of 14.00 just to get their crummy product in my home then return it when I was not happy with it. Their programming and selling approach means that I very seldom tune in and have ordered only a few times. Now I've learned my lesson and I'll never order from them again. This is especially true after reading some of the complaints on this valuable website.

I purchased several Suzanne Somers items in July and ShopNBC had a special deal. Instead of paying the full amount at once, they would charge 2 separate months without charging interest by using the Value Pay System and signing up for the ShopNBC credit card. I signed up for both. When I received the first statement, they added a $1.99 monthly maintenance fee so I wrote the credit card company a letter stating that after my full payment was received, I wanted the account closed. I already have many credit cards that don't charge monthly maintenance fees and I will only use them. I then paid the full amount which included the Value Pay amounts for both the first and second months.

I have a 65" Mitsubishi TV bought it new October 5, 2007. It came with a 3 year extended warranty. I paid like $300.00 dollars for this extended warranty, guess what the lamp went out this morning. ShopNBC.com told me the lamp was not under warranty and that if their service man came out and just the lamp was all that was wrong they would charge me service call plus mileage. I live about 8o miles from Oklahoma City, Oklahoma. So what good is the extended warranty?

I ordered a very expensive Invicta watch with diamonds in rose gold. I should have know when it had been "reduced" by over $300 that something was up with that watch. Exactly 31 days after I purchased it, I was wearing it and it literally fell off my wrist into about 10 pieces. Can you imagine? I was simply sitting in a chair and the watch just fell off my wrist! I e-mailed ShopNBC immediately and their response was that since the 30 days were expired, I would have to contact the Invicta company. Well, I never had my money back which I guess tells as much about Invicta as it does ShopNBC.

I have called this ShopNBC customer service on several occasions and have been insulted and treated very poorly. They like to hide their shady practices until you have a problem. Here's a list of things they do that I had to learn the hard way.

I bought couple of Diamond Pendant back on December 2007 and one of them the Diamond was missing. I called NBC and they said it was over 30 days and I didn't have insurance. So they won't fix it for me. The pendant is only one month and I just where it 2nd time and it broke already. Since then I never buy anything from shop NBC again.

This company never refunds the shipping. If you have to return an item for any reason and if you want to make an exchange, they charge shipping again. Now, this is over-kill because their rates are already costly. Well, they try to force you to keep the item or you can return it without having shipping refunded or exchange it and pay another shipping charge.

I purchased an Astar 32" LCD HDTV in April 2007. The company is now out of business. Conveniently, for ShopNBC, the first in a series of repair issues surfaced after their 30-day return policy. I had purchased an extended warranty when I bought the TV, so I thought I was safe. The TV was "repaired" three times in the last three years. Each time I called to request repair, I was told there was no paperwork on my purchase. I complied with a request to fax all the information I had. I did this three times; once, I was given the wrong fax number and spent more than three hours trying to get the correct number. Then, I was told I'd be contacted in two days.

I ordered #** Invicta Men's Subaqua Noma III Ocean Quest Watch w/ Interchangeable Strap & Bracelet Set. I received my order, and the box was empty. There was no watch or watch bands, only the case. It was an empty yellow case with only Styrofoam inside. Since it was after 11:30 pm when I got home and opened the package, I e-mailed customer service, and the following morning, I called customer service. I was told by the telephone rep that UPS would make three attempts to pick up from my home; after the first day came and went and no UPS, I e-mailed ShopNBC to ask about it, and they responded saying UPS will not pick up from my house, but I would have to ship it. It cost me $14.27 plus my time to return it via UPS.

Received a glass panel that arrived poorly packaged and the glass was shattered. The shards of glass were so dangerous. I couldn't repack and send back. So I'm out the $30. My complaint is, I wrote a poor review on their website about the product and they have never posted it. It makes you wonder if they only post good reviews, fooling consumers into buying products they shouldn't waste their money on, or at least know the risk.

I order 2 items on 1/20/2010, I received one of the items but not the other. I checked the tracking information and the item was delivered to the wrong address. No fault of mine. I immediately called Shop NBC and was told they would send me a Claim Form via my email. Well, I never received the form and to date still do not have my money or my item. I finally received the claim form in the mail and they want me to have it notarized! This was not my fault and I'm not going to run around looking for a notary to notarized this form. It is frustrating and I will never order from them again.

I purchased a 50 inch DLP TV in Oct 2008 with an addition 2yr ext warranty from ShopNBC TV. During the advertisement, it was stated that the warranty would cover everything after the 1 yr manufacturer warranty expired, but on my very first service call today, I was told by Norman E. serviceman that the ShopNBC warranty dept said that part was not covered. ShopNBC lied when they sold the ext warranty over the TV. The host did not state certain parts such as the lamp light was not covered. A consumer can only take their word of the warranty when purchasing items by TV.

ShopNBC delivered molded product to me. The product consisted of a feather-bed set, product # G13388 and linen set, product # G13495, which was not 700 thread count (more 250-300 thread count) as advertised on ShopNBC. ShopNBC confirmed responsibility for UPS charges to pick up the product. Four weeks later, I am still waiting for UPS to pick up the package from my house. Each of the four weeks I contacted a ShopNBC representative who apologized for the previous representative.

On or about January 21, 2010, I ordered item J28840 along with another item and my credit card was charged a total of $61.92. On or about January 25, 2010, the second item was refunded back to my credit card. Subsequent phone calls regarding item J28840 indicated that the item was shipped on or about 1/25/10 via USPS. To date, this item has not been received nor has a credit been reflected to my card. This address is in a secure residential area and mailbox theft has not been a problem. It is requested that records be checked and the item either shipped or refunded.

According to ShopNBC, it is too bad, I got ill and was in the hospital over 100 days and missed a $30.00 payment on a mattress pad. The bill for $70.00 was sent to a collection agency, after being discharged, I found out about it and paid the bill, and made many more purchases using flex payments. Suddenly 6 months later, they said I could not use flex pay anymore and despite not missing any payments, they closed my buying privileges. So I had to pay for anything up front in cash, which I did. Now, about 4 months after that, my husband tried to log into his acct to no avail. We kept getting the runaround for 3 days, saying it was our computer.

ShopNBC keeps advertising Waterford that is not made in Ireland as made in Ireland. Several of their items are made in Slovenia. Most recently, I received item K34764 - Waterford Crystal Clara 7" Vase. It is still advertised on their website as made in Ireland, but it is not. It is made in Slovenia and the workmanship was lousy. The crystal was blurry in spots and mine had two small, but visible air bubbles in the glass. The misrepresentation of several products as "Made in Ireland" remains on their web site.

On 1-15-10, I placed an order with ShopNBC for 3 items totaling over 350$. After waiting for almost 3 weeks, I checked the order status and found that while ShopNBC considered the order "closed", UPS had never received any of the items for delivery. I then called ShopNBC and was told that the matter would be checked out, and that if the items had never left the possession of ShopNBC, my credit card would be immediately refunded. I was a little irritated that all 3 items in question were now sold out, but as that was not the fault of any individual I could specify, I let it go.

My first ShopNBC purchase ever was this very expensive yet exceptional value Ferragamo watch in January 2010, with a retail value of $5000, and the best Internet price of $2999. ShopNBC had a great price at $1499. But a week before I have to return the watch within the 30-day policy (never worn), I found the exact same watch on worldofwatches.com for $1,124 with free shipping.

In late November, I ordered 5 jewelry items, received them, and looked them over and returned them all in the same box on the same day I got them. I only got credit for the return of 1 of the five items and promptly began calling customer service as to why this happened. I spoke to Cheryl who said she would file a claim. That was on December 17, 2009. I was told and could also see that the order had been marked cancelled for all 5 items, as if they had never been sent out from the warehouse and that they would investigate why and get back to me in 7 to 10 days.

On December 25, 2009, I ordered a Mitsubishi television 60-inch and a TV stand at shop NBC with order number ** for $1,499 with 5 value pay of $299.80 a month with $100 rebate. On the order status, it was shipped on December 29, delivery date of 1/4/10. I was told that somebody will be calling me 3 days prior to delivery. Nobody called. I was excited with the TV so I called Shop NBC on 12/29/09 to ask about the delivery and when to expect the TV. A representative from Shop NBC told me YRC representative is supposed to call me. If I don't receive any call until December 31/09, I should give them a call, and that's exactly what I did. I called customer service of Shop NBC. I was told that it's still in transit at the time so they want me to contact YRC at 1-800-610-6500 and ask for Katy for my delivery day and time.

Shop NBC was selling the Sensa Weight Loss product. In August, 2009, I purchased a "two months sample kit". I wanted to try this product. I did not sign up for automatic delivery. Through their mistake, they kept sending me the product, and I kept calling and telling them I didn't want it. Each customer service rep told me they would stop the automated delivery, but the product kept coming, and I kept returning it. Finally, I received an email that I ordered the product on December 26th (I didn't), and it was going to be shipped. I immediately called Shop NBC, and explained everything.

On 12/06/09, I purchased the Invicta Men's Subaqua Noma III Ocean Quest Watch w/ Interchangeable Strap & Bracelet Set. The host said it was easy to change the straps and to carefully put in the pins. I put all straps on except the leather strap and when I started to put the leather strap on, it was difficult to put on and started screwing it in and it stripped. I turned it counterclockwise till I felt the click then turned it to clockwise and it somehow stripped. Okay, so I called customer service on 12/13/09 and explained what happened to the cs agent. She said, "Okay, fine; you can send it back and return it. I then asked her if I purchase another one if they would credit me back on the returned item and she said yes, I could do that. I said, "Are you sure, because I can't afford to have 2 same watches?" She replied yes and so I purchased the second watch.

I purchased a men's Jacques Lemans watch from Shop NBC. My husband tried on the watch upon receipt and did not like it. I returned the watch to Shop NBC exactly as I received it - in mint condition with whatever tags were on it. I spent $12 returning this watch. Weeks later, I received the watch back from SWI saying it was scratched and the security tag was missing so the watch could not be returned for refund. I called SWI and Shop NBC to tell them the watch was never worn; there are no scratches on the watch at all, and whatever tag the watch came with, was returned with the watch.

I think you are awful not shipping to military. You have lost my business. You are discriminating. I could see it if they are out of the country.

I purchased a 50" RCA LCD model #M50WH185 from ShopNBC with a 2-year extended warranty, which starts after the one year manufacturer warranty expires. The TV is still under warranty, but ShopNBC extended warranty does not cover bulbs. I was watching TV when I heard a large popping noise and my TV went black. The sound is there, but no picture. The TV was purchased 2 years ago. The bulb costs $216.00, not including the $110.00 service charge. Question: What good is an extended warranty when it does not cover certain parts?

I purchased a camcorder from ShopNBC on television. It was a Vado which is made in Eden Prairie, MN. I have been tacking and it was refused twice. NBC told me to contact the maker because it needed repair, and when I called them, they hung up on me. I had the products for a few months and it was costly with the one-year protection plan. The camcorder would not hold the charge and I sent it back to Eden Prairie, MN. Internet Explorer won't let me submit my claim.

I called and ordered a TV. Two hours later, I changed my mind so I called back and cancelled the order. I was told that I cannot cancel as the order already went through. But when the warehouse calls for delivery, I can cancel. The warehouse did call and I told her that I had cancelled. She said, "That's okay." Now N.B.C. said that it was shipped, and I had refused delivery. No one came to this door. I am being billed $119.00 for delivery. There is no invoice and no tracking number. I ordered last March 23, 2009 and I cancelled on the same day. I thought that one had three days to change his/her mind. They never delivered.

Do not use ShopNBC under any circumstances. I purchased a small camera from them, which worked for less than 2 minutes. When the bill for $105 came in, I paid $70 on it hoping to rectify the situation as we went along. Meanwhile, I went ahead and purchased a $1,400 TV from them. The TV was lost in transit. I called them to let them know. I also told them to cancel the order. I then purchased another TV locally. I continued to get bills for varying amounts and no one there could tell me what bill was for what. Every time I called, it was a different person and nothing was getting done on the account. I couldn't tell what amount was for what and neither could they. They kept telling me not to pay on the account as they would take care of it. Meanwhile, the account was turned over to the credit bureau and my credit is ruined for $35 - for the camera that did not work. They refused to work with me to correct the situation. Shoppers beware.

On Thursday, 4/9/09 at approximately 6:00 PM, as I was watching ShopNBC I saw an ad for an HP computer. I was interested in this item as it allowed 6 EasyPays to be taken from my credit card each month. I watched the show for about 30 minutes and decided to order the computer. I called and placed my order. Shortly after placing my order, I decided to purchase a second HP computer for my son's birthday, so I called a second time, held for a while, and then placed my order. Both orders were placed with a live customer service representative. I received a confirmation email as well.

I ordered a laptop from ShopNBC on April 1st, 2009. I opted for Flexpay. ShopNBC took the first payment of $260.49 out of my account. Then they sent me an email stating that my order had been canceled. I paid with a debit card. I'm calling them and my debit card company to see which one has my refund. I have gotten the runaround. I have repeatedly called ShopNBC to ask them to refund me my money. They claim they have, but yet it's not showing up on my account as returned. I am still calling ShopNBC as I type. It's now April 9th, 8 days after I placed my order, and I still do not have my refund back.

We purchased two 32-inch Protron TVs end of 2006. Well, the power panel blew in December 2008, which should not be. When I contacted SNBC, they did not want anything to do with it. I asked how to get in touch with Protron and they said they do not know. I called a repairman in and he can't get parts for them. Then I found a site called Rippoff.com and saw everyone who purchased a 32-inch Protron from SNBC is having the same problem.

I returned a ring and they say they have not received it. They still owe me $140.00. I have written two letters to them to ask for details pertaining to my order. They refuse to acknowledge me. If they would send me the tracking number to my return label, I could track the package and we could rectify this. They refuse to do this! They are threatening to turn me over to a collection company.